Home Depot Appliances Reviews

On the day of delivery I waited at home for 4 hours and 10 minutes. Before the end of the delivery window I got a call that they were 20 minutes away. They came to my house, took out the existing microwave and then announce that they would be unable to install the new microwave as they were unfamiliar with the filler kit. I was told they would schedule a follow up service call early the next week.

After hearing nothing I called GE Home delivery the contracted delivery vendor and after holding for 1/2 hour, giving my story, being hung up on, calling back, holding for another 1/2 hour and explaining it all again, I was told that no service call had been scheduled and they would be unable to install the microwave because of the filler kit and that I should call an electrician on my own or figure it out with the Home Depot. I called the Home Depot and was told they would look into it and call me back... As of yet I have not heard back. A month after purchasing our new microwave it has still not been installed and since our old one was hauled away we no longer have that either. Truly the most frustrating, time consuming, worst delivery experience ever.

After telling her what my expectations were I felt as if the salesperson was steering me in the right direction. I bought the washer, took it home on 12/10/16. Finally got it installed on 12/14/16 and when I saw it, it looked more like a commercial washer. But since it was there I decided to try it. As it washed and the lid locked, I was like I don't like the washer. So I disconnected it and put it back in the box to return it. Once I got to Home Depot with the washer on 12/17/16 with the receipt, and the debit card I was told by the Asst. Manager that they do not take appliances back after 48 Hours.

I asked her to tell me where was that policy displayed at in the store and she told me that it would be online. (No sign in the store.) So then I pulled up the policy and it stated that defective or damaged appliances have to be returned within 48 Hours. Well neither one of them applied to this situation, this is a simple "I DO NOT LIKE THE WASHER." I called corporate in Atlanta GA, spoke with a supervisor named ** and they gave me the same song and dance. What I would like to know is If they have a No Return Policy after 48 hours why isn't it displayed so that customers know that returning the appliance is not an option.

I would have never bought any appliance from here. In fact my receipt says that the return policy on my item is 90 days. They still insist that it is a generic message. I end up walking out leaving the washer there because I am very disappointed with the company and do not want the washer. If I don't get my money back on Monday, (that's the day I was told to come back) then I will be going to small claims court against them to get my $450.00 back because unlike them I work hard to make honest money. I will also tell my 1000+ coworkers not to buy from them. Very dissatisfied, should have went to Lowe's.

Home Depot would not schedule the next install until three days later. I had no kitchen, no laundry for four days, merely waiting for the new world service that we get from Average Joe businesses that have no one there who cares. If I had been in my hometown, the local Carruth Furniture Co. would have done the job with no issues. Poor poor world when these large companies care no more for their customers who just spent $6000 with them. I had three different order numbers that I could not list. Yuck Yuck Yuck.

Friday before my scheduled delivery on Monday, the delivery agents left me a voicemail changing my delivery to 12/30/2016, after Christmas. I called an hour after they did, and said this wasn't acceptable. They said sorry the delivery date has been changed, it's too late. They changed the date because my microwave was back ordered. I explained my situation and asked to have the range, refrigerator and dishwasher be delivered on the 19th. They said they can't deliver partial orders. I said I would cancel the microwave order. Again they said sorry, it's too late to, delivery on Monday now!! I asked why they didn't call me before they changed the delivery date and they said it's not their policy. I called Home Depot's corporate office and they were not helpful either. I WILL NEVER BUY ITEMS FROM HOME DEPOT THAT REQUIRE DELIVERY!!! I will shop LOWE'S for other purchases too!!!

Rather than wait for the new one to arrive, I dropped the original one off and left. About 5:30 pm that same evening, I called to check on the status of the replacement. I was then told that the original one was taken and the replacement would be in on Friday 12/16. WHAT!!! Now we have no stove period. Keep in mind I done this on their terms not mine and they failed us as customers. Also there is more to the story than this that took place before Thanksgiving regarding the same stove. In short I will never special order something from Home Depot again! They are absolutely horrible at special orders.

I called Home Depot. The rep was nice and calm and asked me which date I can be home ALL DAY to wait for them. I told them Dec 17th and 23rd. She called the delivery company but came back... The earliest delivery available is Dec 30th. Unbelievable how Home Depot can do more business with delivery company like this. I have no choice but to cancel the order. I am going to order from somewhere else. Never ever order appliances from Home Depot unless you can be home ALL DAY to wait, because they don't listen to you. There is no customer service at all.

After being put on hold asking for supervisor's managers I was told they received a call from me on Dec 3. But I had no other option but to accept the appliances on Dec 12. I was threatened if I did not receive them on Dec 12 the appliances would go back to the vendor... I took off work at 2:30PM. Finally at 5:57 pm today Dec 12 I received a call from the delivery driver his truck had been broken down since 10am. No one bothered to call me. What does this say for Home Depot?? Contracting to such a bad service. Lowe's would have delivered the appliances Dec 5 all at the sale price I received from Home depot. I should have gone with Lowe's. One more chance for Home Depot delivery and I was totally amazed at how bad their delivery service really is. Considering the insults and the service Home Depot accepts for their customers I feel I should receive 30% to 50% discount on my order...

I've worked in Customer Service and I've dealt with people just like me, consumers on the other side who just want a FAIR deal, and what I can tell you is that as long as the company has no integrity, then neither do their products, therefore they won't stand behind them. Terrible CS and terrible product. Never shopping at Home Depot again.

Two weeks later the delivery people called, they actually showed up on time, but on arrival they only had the refrigerator! I had to call Home Depot and the delivery company. They said it would be another week. We scheduled, I waited around on Saturday, they actually showed up again on time with the stove and dryer. No washer! They had no idea where the washer was. More calls, more visits to local store, and another Saturday standing around waiting, they said the washer was on its way. Delivery hours came and went. Someone called from delivery company and said that the washer had been damaged. They said they would reorder and expedite.

It's been five weeks since my purchase at this point. Next weekend they call and ask me if I still want the washer? I said "no, not if you didn't reorder last weekend! I want my money back." Took me two more weeks, or two months from original purchase, to get my money back. Many hours on phone and in store to get it done, too. Same day I cancelled Home Depot order I ordered the same washer online from BestBuy, paid less for it, and had it delivered in three days!!

Finally a staff person comes around and takes me directly to the employee who is still sitting at her computer and on the phone - makes me wonder how one could possibly be tied up on the phone for 2 hours! The staff member who brought me back to the yacking telephone person, interrupted her conversation; in reply to my question - she rudely responded by saying that they did not have any upright freezers on the floor and carried on with her phone conversation. She certainly did not know her department very well, as there most certainly were freezers on the floor! I got the impression that perhaps she was stuck in the chair, since she made absolutely no effort to get up and off of her very important 2 hour phone call to assist a client. Will I shop there again? I'd rather drive a few more miles to a place that has a genuine interest in their customers!

I went to Home Depot local store and they had the part. The store manager called delivery service and asked them to come back. The driver and company agreed to add me to the back of the route. It was no surprise when the driver did not show up as promised nor did he answer the phone. The manager from scheduling nor the call center could make contact with the driver riding around with thousands of dollars in merchandise. This has been a horrible experience. I would not recommend Home Depot delivery service. Although it is not Home Depot or a subsidiary, they are poorly representing the Home Depot.

I am suppose to cook Thanksgiving dinner for my family who flew to Miami for this and NOW I have no way to do this! I lost 2 days of work, $300.00 of groceries and no way to feed my family for Thanksgiving and have NO appliances and no resolution in sight! And worse all the lies from Samsung, GE and Home Depot! One person said, "We even knocked on your door and you were not home!" Really??? It’s a gated community. How did you get in the gate? And with a 26 foot truck? You have to have the gate opened by management and they have NO record of that call! LIES. LIES. LIES. So Home Depot why should I recommend you when all your competitors coat the same and could get it right? So maybe HD Santa should bring you my rotten spoiled Turkey I couldn’t serve because you didn’t deliver my fridge and stove as a thank you for NOT giving me a Thanksgiving! Home Depot this is definitely a thumbs down zero star moment for you!!!

I was shocked at the behavior of this woman who is a manager. It is in corporate's hands now. I did get it refunded and I got to keep the freezer. My card cannot be cancelled. They only cancel it if you don't pay a bill or non-activity. She could of handled it better but she let her title get the best of her. After a few minutes corporate can back on the phone and said the manager was in tears and hysterical. I was thinking 5 minutes ago she was out of control and now crying. Why because she got caught talking to a customer like she did? I won't shop with Home Depot again. Lowe’s is my new go to home improvement store.

GE has a 1 year warranty on parts but there are still expenses to pay and require service visits. We are not spending any more money on a brand new washer/dryer that is 2 months old. I filed a complaint with the Virginia Attorney Generals Office and was contacted by Ms. ** in The Home Depot Store Support Center Customer Service, The Home Depot Executive Escalations Team in Atlanta, GA Resolution Expeditor, 2455 Paces Ferry Road/B3, Atlanta, GA 30339, 770-433-8211. 1-800-654-0688 ext. **, Fax 678-556-7614. Ms. ** said that Home Depot could make 3 service calls for the same issue and after that, they would discuss other options. I told her that I shouldn't have to have multiple service calls for the same issue and then Home Depot would discuss other options. I want a full refund for a washer/dryer that was 2 months old when it started leaking, period.

On the above e-mail I received from Ms. ** it says that customers are first. It should say that Home Depot is first and that we will rip off our customers for all we can get out of them and too bad, we have your $1297.57 in exchange for a piece of junk, that you will have to pay to have hauled away and replaced. Remember, your soul lives forever and God can be a vengeful wrathful god who will exact revenge and eternal punishment on mean evil people. You are held more accountable when you make decisions that affect others. I also think that it is meaningful that I was not able to write a google review for Home Depot. After typing a search for Home Depot reviews, there is no place to write a review for Home Depot. After typing a search for Home Depot Google, nothing came up to write a review on google. Home Depot, why are you not allowing people to write reviews on google?

Washer delivered on Sept 16th - Maytag Maxima. Washer does not perform to our satisfaction: Water level does not get top of laundry wet leading to moving mechanism on bottom of tub rubbing stationary objects being washed; Ruined two pillows. (Rubbed through fabric.) Contacted Home Depot at (518)-843-1275 on Sept 18 & 19: (1st call within 48 hrs of item delivery.) Requested exchange for different Make or model. We were told that they could not return washing machines after use due to State HAZMAT laws. I told them I have some knowledge and involvement of hazardous waste at my work and know that to be not accurate. We were then told that we had to have service rep come to home to inspect item for damage. Service rep saw the item on Tues Sept 20. Rep Listed item as not damaged. In conversation Rep stated that he thought they should have no issue accepting the return. Even suggested we contact district manager if store level did not agree to honor a return for exchange.

Kimberly's recorded message gave secondary contact as: Donna at ext **. I was able to reach Donna. Was initially told same as local store that, "They could not return washing machines after use due to State HAZMAT laws." I repeated what I'd told local store, that I have some knowledge and involvement of hazardous waste at my work and know that to be not accurate. I was then told that the district manager would be consulted and they'd get back with me by Friday Sept 23. Friday Sept 23 at 4pm I called back again because I'd not been contacted via email or phone. I was told the Dist manager worked till 8pm and that he'd make a decision before then.

At 7:45 on Sept 23 I had not been contacted so I called again. I was told the Dist manager went home without making a decision and that I'd have to wait till Monday. Later conversation it was disclosed to me that "even the level of person I was talking to did not have ability to talk directly to district manager, and that they only communicate via email or phone."

To date, Sept 28 I've not yet received any further communication from Home Depot much less any decision as to if I could return the item or not. Today alone, Sept 28th I've called 800-645-0688 four times, 11:22am, 1:49pm, 2:16pm and 3:56pm. I get a busy signal every time. (My hunch is I be on some type of call blocking. I will use my wife's phone after work to confirm this hunch.) I have also used Email, "Reply" function in an attempt to continue the communications but have not received an updated reply. I finally got an email answer today, Sept 30; Exchange/Return denied. No reason given. In the fine print Home Depot contract states they "reserve the right to limit/deny returns."

By Thursday, 09/29, we had still not heard anything so we phoned the number and after being placed on hold for a long time I was patched through to someone at Samsung. This person was able to see that my machine was refused and it was back at their facility however it had not been scanned back into their system, they have a replacement machine ready for me but cannot confirm a delivery until the returned machine is scanned in on their side. I asked when this might happened and was told they could not commit to a day or time when the machine would be scanned and they would be able to deliver a working machine. Samsung representative continued to say they had a sizable back up and they could not and would not commit to a new delivery date.

We then went to Home Depot and they make calls to get the same response. I ask to cancel the sale of the dishwasher and sell me a new one that they could delivery on Tuesday 10/04. When we agreed with this, they then said they could not cancel the earlier sale because it is tied up in the return process, but they would call by noon to advise how we would fix this. It's 3:30 now and now call. I will never buy from Home Depot or Samsung again. Fortunately, I can hold up payment as I've not paid my credit card bill yet.

The delivery date did not change for the new appliances (lucky me). The day before, I became nervous about everything going according to plan. With new kittens and repeated measurements of everything and reviewing of all the documents, all seemed well aside from a note about me being REQUIRED to purchase a new water line for it to be installed. I was told I could reuse the old one...but the next lady I talked to, who seemed more of an expert, assured me that all lines and plugs for new appliances must be new. I was lucky enough to catch this mistake in time to have the line added to the order, and it could be brought in the next day.

It's 9/17, and the delivery men arrive a little before 8 am as they promised the night before. I've already yanked and ripped up my old water line, knowing a new one had to be installed, and I'd need to take one end into the crawlspace myself. All goes well at first as they haul my old fridge and oven out to my garage. Then they start to bring a monster of a fridge into the house. It BARELY fits in my large front door. This seemed odd to me, so I asked if it was the 33.5 inch fridge. He said it was 36 inches. They were bringing me the 3 appliances I had cancelled 7 days earlier! They also had the correct appliances sitting at the warehouse. So they DID know about the change. RAS delivery screwed up big time, and I had to reschedule to a day where I have to work at a new job, which means I do not have sick days or vacation days right now.

After talking to a complete zombie at RAS delivery, I called the store manager at The Home Depot to get a better response regarding my need for an evening delivery time. He assured me that I would be called later after he calls them and sorts out the problem. I was shocked that he admitted that it was Home Depot's fault, given that it was the third-party THEY chose to use. Thumbs up to this guy. Until he never called me back with what I now know is bad news. I just received the call about 2 hours ago. They will be arriving with my new appliances between 7:30 and 9:30 am tomorrow, and this time cannot be changed. So I have to put my job on the line, hoping my boss means it when he says he doesn't mind if I come in late, missing an important meeting.

Here's some other things I forgot to mention. My old oven's door is now broken after having to pull it out and disconnect it for them, I apparently never needed to get a new water line at all, and after the delivery men left after bringing my old units back in, my kittens found a mouse to play with after it scurried out of my old oven's bottom! Now I might have to deal with a mouse problem in my house instead of just my detached garage. The corporate desire for efficiency is outweighing the need to make things right, and The Home Depot should have been able to do more to make this inconvenience more convenient for me. Instead, they did nothing. Not sure if I want to do my cabinetry, reflooring, and deck remodelling with them at this point.

They gouged her wall and scratched her floor. They said the repairs were going to cost them out of their pockets and didn't want to do mine. So they put the fridge in the garage. The next day I spoke to the manager at HD and they arranged to bring in three people. Along with me we got it in the kitchen. I made several calls the manager or owner at XLO whose name is Rick ** and he refuses to return my calls. It's sad that Home Depot has no problem selling you appliances but after that it's all GE or the sub contracted delivery service. Lost a day of work an a whole day running around to find the delivery service. This really makes GE and Home Depot look bad. Had I known that HD doesn't deliver their stuff I would have shopped elsewhere. Next time I will.

I was told that it was Samsung's fault that the date was changed. NO, IT IS THE HOME DEPOT'S FAULT, they have chosen to use this delivery method so they represent Home Depot. NOT happy at all, I had taken off work in anticipation of delivery on the day promised. I had sold my older unit expecting delivery, so here I am at 7:30 PM out purchasing from Lowe's so I can pick it up and install myself. Don't buy appliances online from Home Depot expecting to receive them!

She decided after about 3 weeks that she did not want it. I tried to return the unit to the local Macon, Georgia, store of origin and showed it had never been used or even plugged in. They advised me of the 48 hour return policy on such items. I was not allowed a credit. I even proposed my willingness to pay a 15%-25% restocking fee or whatever. I was refused this as well. This was unreasonable as the unit would have immediately sold with the restock fee generating extra gross profit to their markup. What a lack of business acumen on their part. I will never, ever deal with this company again. Judging from the other negative reviews on this site, I am not the only one dissatisfied with the experience.

I went to the store and told them the freezer was DOA and that I wanted a replacement. A manager said he would leave a note for the associate in charge of returns and that he would personally follow up to make sure I was contacted the next morning. I waited until late afternoon the next day and no call, so I called the store. I was told the associate who was supposed to call was not in and promised to call back. The next day an associate called and left a message for me to call the GE warranty service. They delivered a broken product to me, one that never worked, and are not going to take it back and replace it with one that works. Now I have to work through GE to see if they can fix it. Horrible customer service. And Horrible policy to not to replace DOA products they sell. I will never step foot in one of their stores again. Worst experience with appliances ever... If you have a choice buy someplace else.

I called the delivery service # starts groaning and says the delivery guys noted several attempts to reach me with no contact. I confirm the phone # on the account, it is correct. I never received a call. I state it is still within my delivery window and ask can they still come out. He tells me he can't help with deliveries; I need to call the Pikes Peak & Academy Store. (This is the delivery # 1-877-946-9843: not sure how they "don't do deliveries.") He can't transfer the call so he gives me the main number to the store. After several transfers in the store (because deliveries isn't open on Saturdays...), I get Alex in appliances. He states the delivery guys are not within their control and they said they called.

I repeat my spiel that I have been home all day and no one has called. He made me feel like I was lying. I ask for a manager and he states he is the manager. He goes on to tell me I already rescheduled the appointment. I have not. I waited nearly four weeks for this Saturday appointment because of work conflicts and now I am told they are coming next Friday, 9/2. Can't happen. He said he will try to get an earlier appointment, but he can't tell until Monday and even then it will be a weekday. I wasted a Saturday and thousands of dollars for this horrific service. After reading the other reviews, I am afraid of what they will do when they do get here. One more week without a microwave or stove shouldn't be too bad... I would return everything, but I don't have weeks left in me without appliances. I am never doing business with Home Depot again.

In looking at the part on-line with her, I saw that it was several inches too long to fit, but she kept saying her computer says it was right. The invoice that came in the box with the wrong part says I was charged $20.61, but my credit card statement says they charged me $22.49. She said they would only refund me the $20.61. So, if I ship the wrong part back at my cost of $10, lose the nearly $2 in the discrepancy, then order $1 worth of plastic for $50 that is recommended but clearly doesn't fit my dishwasher, why am I talking to her? I told her "I would keep it, plant something in it and remember, every time I look at it, that I can't trust online shopping." Certainly I won't trust Home Depot's recommendations or Appliance Repair.

After looking for a sale a few months later we reordered the refrigerator a third time. Can you imagine? The same thing took place. “Won’t fit through door.” Reason this time is because of the bump in the back of the appliance from the water dispenser. The fourth attempt failed because the refrigerator would not fit through the outside main door or up the steps because of the banister. At this point my friend was very upset; no one at Home Delivery helped in the matter. Mind you that each time the delivery was to take place, my friend had to empty out everything in her old refrigerator to enable it to be taken from her home and the new one brought in its place.

My friend did call her maintenance department. Maintenance stated they have at least 800 apartments and most have larger refrigerators than hers, how did her old one get there in the first place? She decided to contact the main Home Depot office, down south. The young man that answered promised a representative would contact her. Shortly later, a woman named Canis phoned. She scheduled another delivery appointment for her. She promised to explain the situation to the delivery service. Please note, my friend was getting very upset and due medical problems had to go into the hospital for surgery. So the next time my friend looked for a sale it was for what is known as a counter depth refrigerator. They were too expensive, but During July 4th holiday sales, she was able to order the LG counter depth French door refrigerator.

Fifth time, they said the counter depth would not fit through the front door. She showed them (on her computer copy of the order) that with the door removed from the refrigerator, they had about 3” extra inches. They delivery men went into their truck and left. Sixth time, they stated because the driver had to go to the hospital they could not deliver. After speaking with Canis again, she set up another appointment three days later. Seventh and last attempt, they stated the washer and dryer need to be taken out of the kitchen to enable delivery.

This should have come to her attention the first time they attempted to deliver the very first refrigerator; at no time did someone go upstairs to assess the situation and tell my friend exactly what she needed to do to get any refrigerator in her apartment. It was always one thing or another, not the whole problem. Now may I ask, why did it take seven deliveries to come to this realization? I would like to add that during these seven deliveries, the new refrigerator was never removed from the truck. Maybe, and I say maybe because who is really to say, they wouldn’t have found another excuse not to deliver it again.

American Deliveries Company does not have good help and they are representing Home Depot. At this time, of course as you can understand, I would never again order anything from Home Depot. The reason I wanted to buy from Home Depot is because I could charge this gift for my friend on my Home Depot Credit Card, who couldn’t afford it herself, as I did the washer and the dryer. Now, I am waiting for the refund since I have been paying for this refrigerator that never got there! Perhaps it has happened to other customers and no one else has come forward to complain to you, as I am doing now. It is sad to see that a good thing I was doing for a friend became a horror story for her and an embarrassment to me, all because of lazy workers who just won’t go up and down a flight of stairs and maneuver an appliance that they are assigned to deliver.

On calling Home Depot back they refuse to exchange or take it back and on contacting Frigidaire they refuse to exchange; we are then told by Frigidaire they won't have parts for better than 4 weeks. Keep in mind this refrigerator is a week and a half old now; we are expected to sit with a non-working refrigerator for 6 weeks and be happy it needs an overhaul right out of the box. Home Depot policy between store purchases and online purchases at best seems a bit deceptive and I certainly will not make another online purchase from Home Depot; after being treated this way I may never purchase from Home Depot.

I discovered there is no tech team. I removed the screw & waited for the scheduled installation, but they were a no show. Replacement of the dishwasher finally arrived today, Aug 4, but they stated he could not install because I have plastic pipes (my home built 2008). This same delivery company contracted by home depot severely damaged my new refrigerator when it was delivered back in May & it took 2 weeks for replacement. I have had frequent contact with home depot & they have been really polite, but can't seem to resolve any of the issues with my delivery & installation. The professional installation advertised by them does not exist.

The Gas company came and installed the stove without any problems and they were very professional but it also cost me wiping out the 10% I had saved by buying from Home Depot. So two weeks later I finally got the stove installed but I was now outside their '48 hours' testing window. Fortunately the stove worked well. What bothered me the most was that when I stopped by the store, the person who had sold me the stove disappeared from their desk. I currently looking for a Refrigerator and guess what, I will not be buying it from Home Depot.

A week later I still have not heard anything about a potential delivery date. I tried to cancel the order to get machines from another vendor but the Home Depot refused to pick the machines up and said I would have to coordinate with the local store and that I would not get a refund until both machines were back in their possession. Follow this now... so I would have to set up two separate pick up times (one for the washer + one for the dryer). Of course there are no specific pick up times but rather just massive windows. So, I am left without a washer and basically blocked from getting new machines from another vendor unless I chose to forfeit three additional days of work (1 for the dryer pick-up, 1 for the washer pick-up, and one for another company to deliver).

The upside (there isn't any). The Home Depot has said that they will issue "compensation" in the form of a gift card. They won't tell you when or the amount. Their reasoning... if something is wrong with the replacement appliance they will only compensate you once. Bottom line... they want to keep their hooks in their customers to prevent them from jumping out of the order due to an oppressive lack of ability to help their customers in such situations. I bet I get a $25 gift card for a week without the appliance that I have already paid for.

Essentially... never order an appliance from Home Depot online. They have no ability to offer any reasonable solution if something is wrong with the order. The really bad news, and I confirmed this with the Home Depot, is that if the new machine shows up damaged I am in another 7-10 day waiting period. Customer service just told me that I would be getting the machine this coming Friday but I had to call them. They never called me on August 1st with an update as they promised.

We are incurring cost of keeping an empty house that we can't put in the market, we have to pay insurance, taxes, and utilities. Because this delay. We were never given notifications, or options to get partial delivery and opportunity to shop around for other vendors products that we maybe able to get delivered early. This delay is costing us thousands of dollars. Samsung can get away with this because it costs them nothing. I recommend for anyone to never trust that company.

SO after 4 days we went back to tell them we did not want it. Their response was "you had to refuse delivery" (maybe I should have told the guys "sit down and let me do a few loads to see how I like it")... the one girl told us 2 weeks to return and the person we encountered when we went back said that girl would NEVER say that. It's 48 hours... (HINT record any conversations you have there) so end result was they had to send a repairman out (for the cost of $109.00) and even then they would exchange it for the same one if the repair person said it was damaged the thing is a week old... I said "I do not WANT that one" and their stance was "you bought it, you got it." RUN don't walk to Lowe's -- I found out too late they will exchange, or let you return a major appliance for 30 days. My saga is only beginning...

I looked up reviews on the people they are sending and it looks like there will be another battle. They sent a voice mail that started out "EXCUSE ME... but your appliance is out of warranty (7 days old tomorrow) so you will be charged." Another "EXCUSE ME and the charge will be $109.00." We kept the voice mail in case we need it down the road to review that place.

We are calling American Express tomorrow to see if they can help... The people at Home Depot could care less about your problem... they made a sale and that is all that is important to them. When we go back to continue the fight anyone I see near an appliance I will go tell them to go to Lowe's and be safe. Home Depot is horrible and I plan to take this up the ladder and even to the 7 on your side tv show or the local papers Bamboozled column that helps with horrible customer experiences that cannot be resolved thru the company.

I complained to the manager Jeremy, who said that I was "rude" and got "physical " with the driver. That never happened. Jeremy refused to listen to me or my boyfriend who witnessed the whole thing. I complained online to HomeDepot.com customers service and it took 3 weeks to even get a reply. I called and talked to a lady that told me that I had to wait for VC Appliance to return the fridge to the manufacture to get my refund. That took so long that I had to get my bank involved. Needless to say, I will never buy anything from HomeDepot.com again nor will I ever deal with any of their delivery companies again. Don't use VC Appliance. What a nightmare!

They blamed it on GE Delivery; "they lost the item and they have to do a dock search", was the best I got that day. Still on the phone with Home Depot customer care, I was finally given delivery company's phone #. Talked to a supervisor yesterday and she told me the new delivery date of Wednesday is impossible because the item has not been shipped yet from manufacturer! I paid stove in June and still have not been delivered and don't know when it will be delivered. No form of compensation has been offered. REALLY HOME DEPOT?? Shame on you! Impossible to reach any management by the way.

So they fixed it and it cooled for a week then same thing happened. I called Sears again and they sent out Sears to try to fix it and they did for another week and now here we are again. Same thing happened. I was told after the third fix I would get a new one but now that are saying that the last company has a 30 day policy. So it's June 30th today and I guess I have to wait another 2 months before something happens. Home Depot is the worse. Please don't buy anything from them.

I called again the next day about 10 minutes dealing with the automated system, finally got someone. Rescheduled for Saturday of the following week. It is now Saturday, still no delivery - no phone call but I received this confirmation call the night prior. It's been about three weeks so imagine three weeks' worth of laundry that has not been done. I will be going to Home Depot tomorrow to cancel my purchase and re-purchase my items at Lowe's. What an absolute disaster. #pissedOff

I told them I was not happy, and it was unacceptable since THEY messed up the delivery. I then called the Home Depot and asked to talk to the appliance department. The person in the appliance dept said there was nothing he could do. I then asked to speak to the department manager. The manager's name is Eric. Eric said he would call the delivery service, and try to work something out. I waited around for Eric to call back. I never received a call back from Eric. I decided to call back the delivery service and accept the June 1st date. Instead, I was told a deliver was scheduled for Friday. Apparently Eric set up a delivery without confirming it with me. It just so happened I was off on Friday, but I was not happy that I had to wait around for a delivery. I had made plans, and had to cancel the plans so that I could be there. The dishwasher finally came, but when the installer took the dishwasher out of the box, he noticed it was damaged.

I called Home Depot back hoping to get them to deliver another dishwasher that day. I called the extension on the card I was given when we bought the dishwasher. When the appliance department picked up, the woman told me I had to call the operator. I called the operator, and he tried to connect me back to the appliance department. I told the operator that appliance department told me to call operator. He was confused, I was confused. He put me on hold which seemed like forever. After he apologized for my long wait, I finally asked to talk to Eric again. The operator put me back on hold, and then told me he was sorry for the wait, and that Eric was probably at lunch. The operator said he would have Eric call me back. Eric never called. That was it!!! I was done waiting!!! I did not want to deal with the mess anymore. I told my husband to please take care of it. My husband called back and cancelled with the operator.

We received an envelope on June 2 from Home Depot which was same day Lowe's installed our new dishwasher. I was expecting an apology and maybe a gift card for our horrible inconvenience, but instead all we got back was a receipt showing the credit. I am very disappointed in Home Depot. I thought Home Depot valued their customers. I am afraid to EVER buy another appliance, or any other item which requires installation.

We had moved into a new house and all the appliances were for that house. Well I tried to tell them that the delivery has to be earlier or on the 25th as that's the day we are moving in the house. Any late and we will have to pay for two houses. But they did not do it but said they can provide a temporary gas range on the 25th. Well Imagine my surprise when on the 25th I call them and said that someone hired their truck so we will have to wait on the borrowed gas range. By this time I had started hauling my kids 1 and 4 out for breakfast, lunch and dinner as we had nothing we could cook or even warm food on.

Finally after numerous calls and visits into the store I was forced to cancel the order. I went to the store and talked to their main manager. His name was if I remember correctly the letter **. I told him explicitly that I am cancelling the order all of it because by then they had started saying that the order would come by January 19th as some of the items were out of stock. I went and bought the stuff from best buy and they promptly delivered it the next day. So then I called Home depot to ask how the cancellation is going on and they said that I never cancelled. So I asked them to cancel it again. Since then it has been 7 months and they have returned the money for the gas range and dryer but have not returned it for the refrigerator and microwave.

In my last call, they are now mentioning that the items have been delivered by the delivering company and I told them that's a complete lie. The lady in the store ** She is also a manager said she is aware this did not happen but the only thing they can do is escalate the matter. I still have about $2000 to be returned - $248 for microwave (ref R04), Plastic water ice line (ref S0101) and the refrigerator (ref S0301). This has turned into a very harassing experience and on top of that it feels like they are stealing our money and almost getting away with it. Please if you can do something about it would be a very welcome relief. The store address is "Home Depot USA Inc, Store 6636 Fremont, 43900 Ice House Ter, Fremont, CA 94538". And their phone number is 5104900191.

They said we would have to bring it back down and they would give us an upgrade on our dishwasher for our troubles. They would ship us another one. They gave a number for the upgraded model we would be getting. When we looked the item number they gave us it was the same dishwasher we had received twice. Needless to say we returned the dishwasher and will never again deal with Home Depot online. Very poor customer service and quality of product.

When delivery day arrived, the delivery team came in the home and saw that we not only wanted a stacked unit, we HAD to have a stacked unit due to space. They informed me that I hadn't ordered a stacking kit. HD's website, the one that suggested all the items that I needed for my purchase, did not tell me that I needed a stacking kit. I had to send the items back with the install team. I called HD right away and they ordered me a stacking kit. I had to wait another 5 days for my items to be delivered.

The next attempt at delivery came and that delivery team told me that they would not hook up the washer and dryer due to corroded shutoff valves. I heard the main delivery guy on the phone with his boss who was urging him to do whatever he could to complete the install. It was clear that the guy didn't want to do it (and now makes sense why they arrived early for the delivery window). I asked them to leave everything and I would have my contractor friend fix and install everything. It turns out, all that needed to be done was the main water valve shut off. The shutoff valves were fine. It took maybe a half hour to get them installed. Meanwhile, the delivery team refused to haul away the old washer and dryer because they couldn't risk unhooking the washer from the shutoff valve.

So now they are scheduled to come back later this week to pick those items up... Of course, they want me to haul them outside for pickup (that stuff is heavy and I'm a small female... What am I paying them for?) And now I have to go to my local Home Depot and ask them to fill out a M930 form to refund me for the installation that the delivery team did not do. One other thing - all those items that Home Depot said I HAD to buy for install. Most were not needed. Many of the items even came with the LG washer and dryer. So I have to go to the trouble of returning everything. HD is not the place to purchase appliances.

If you think it is ridiculous enough. Those guys were not installers, and they literally told me that. But they installed it. I was catching a flight. They said it was installed but no water coming in, and then open the dishwasher and poured some water into it using a bowl to make it run... I should've not signed it on that day I think. But I was catching a flight and in a hurry, so didn't think much.

So when I came back and called Home Depot to correct the installation. They kicked the ball to Whirlpool and let me make an appointment with their warranty. Guess what, the warranty guy came and said 'dishwasher was fine, go get a plumber, see ya.' Had to go back to Home Depot again, they promised to address it, as they always said. Then I got another call this morning from a plumbing company to schedule an appointment to fix my installation. I hoped it was the last time. Then at the end the girl said, "There will be a trip fee of 100 dollars and plus this and that". I couldn't even listen to the end and just had to hang up before I said **, which was very uncharacteristic for me.

So literally I spent so much money and bought myself a one-month long nightmare, and it is still not over yet. I have talked with store appliance, store managers, customer care, and a bunch of small companies. I don't know their relationship with Home Depot. But I do feel NOBODY CARES AT ALL. The customer care gave me a case number and several people gave me their extension number. Their customer service never answers the phone. I left voice message and asked in the email for call back but nobody does. I think they don't want to deal with me and just want someone else to do it. As if I want to be part of this long haul....All I want is a dishwasher working correctly which I paid a month ago. As I said, NOBODY CARES, don't believe in what they sayin' their commercials.

I had to reschedule for the next morning VERY EARLY to accommodate these people since I have appointments previously scheduled for the new delivery day. This was so far beyond terrible that I cannot overstate the level of ineptitude. Do not use this group of yoyos if you value your time at all. They certainly don't respect my time. Terrible.

THEY DO NOT DELIVER THEMSELVES - They SUBCONTRACT with horrible cheap third party company to deliver (Such as GE or LG direct etc), and SERVICE is horrible. The delivery guy told me he will 100% crack my tile if he attempts to deliver it upstairs and that nothing he damaged would be covered under delivery insurance, and he left as I tried to call Home Depot. I tried to call the 800 number Home Depot gave, but the deliver guy from GE left before I can speak with manager. I know sound horrible right - but it's true, just read the other 500 complaints below to see if similar issues with delivery. Also the appliance customer service in Home Depot are not knowledgeable about technical questions, they can only answer basic questions.

I went to BEST BUY, purchased same identical unit washer / dryer. Came brand new, clean, and BEST BUY has their own delivery company that was VERY PROFESSIONAL, COURTEOUS, ON TIME. I was astonished!!! VERY SAD that a company whom I respected so many years, and I thought would be the best in home service delivery and customer service were the WORST! ONCE AGAIN, I rarely write reviews on yelp, and I'm definitely not a NEGATIVE person, just a normal citizen, normal standards. But take my advice, absolutely do not purchase any appliance from Home Depot!

They are unprofessional, and do not care about customer service in regards to home delivery. I lost 3 days of work on 4 separate weeks. Thankfully BEST BUY DID THE JOB right. Another note, it took over 1 week for Home Depot to refund my order, and you can only go to the store you purchased it in to guarantee a refund, which is not convenient. Also once again, rude customer service and 100% I'm satisfied with BEST BUY who had the same unit, same price, and cheaper extended warranty from Geek Squad.

HOPE THIS HELPS avoid another family from the frustration and 1 month of living without a washer dryer that we had to go through. ON a last note - I called Home Depot 1800 number. They were rude, had nothing to offer and were not concerned about the 3 attempted deliveries that failed. They just offered a refund and a $25 dollar gift card which I declined - I have morals and values, don't want a gift card just to keep me from complaining. ONCE AGAIN, I truly hope this helps. Thank You Guys!

I asked for a new refrigerator several times and they would not do that unless it was "unfixable". Most recently they replaced the freezer door on the refrigerator. I have had to leave work in excess of 13 times for these repairs on brand new appliances! Frigidaire refuses to do anymore and I feel Home Depot is responsible as they SOLD me the products and should stand behind what they sell and stand behind their customers. I asked Home Depot to make good on this since we have been so completely inconvenienced by this whole experience.

I asked them to give me a store credit or gift card to use for a future purchase in the amount of $200. They said no. They said they would do nothing further for us! I find this completely unacceptable, I have now closed my account with them which I have had since 2006. I will no longer purchase Frigidaire appliances and I will no longer purchase anything from Home Depot. To make matters worse, they have now sent me a bill to extend my warranty on these pieces of junk appliances. How ironic is that?!

They said they could not do that until the drip was fixed... they were worried that they could be sued for damages to the cabinet... we told them we would sign anywhere they like that we release them from any damages. We also told them to take video and pictures of the condition of the cabinet for documentation. They did that. They still didn't want to install it. We asked to speak to their supervisor which she was not much help at all. We sent them away and got a better deal at Lowes with no hassle. I'm also an investor and this is the first time I have encountered this kind of problem. I will never go to Home Depot again. They need to pick better delivery people.

We rent a truck from Home Depot. They help load it and when we get to the house, we realize, no ramp or lift on the truck rental. Wow. Have to return to Home Depot and it's close to closing time also Super Bowl Sunday. So their solution was to deliver it for us the next day but only to curb side. Now I have to hire movers last minute. It's a Monday. Everyone is back to work, including me... but I stay home because of this. 4 guys, $100 minimum. Ok, still thinking it's a deal. Delivered on curbside as promised. Movers remove doors and move inside. Was a beast, but they were professionals. Got it done. Plugged it in. Put food from old fridge in new one. Happy. Thinking... I still got a good deal.

Wake up the next morning... the fridge and freezer not working. Everything is warm. Everything was spoiled. GREAT!!! Call Home Depot. They tell me to call the warranty people. Thank GOD I bought that extra $150 item. Call Warranty people. They tell me it's less than 48 hours and to call Home Depot. Ping ponging back and forth. Final verdict, warranty kicks in, and GE repairman is scheduled. Days without a fridge now, because I had the crappy one removed (new house purchase for us, and old fridge from the 70's).

GE repair guy comes (more time off of work for this). This is the outcome: "this fridge is not new. This is an old appliance. See the dust? See this? See that? And it needs a new compressor. And I'll need to use a blowtorch in your kitchen. If I were you Miss, I would return this to Home Depot, get your money back, and go to Lowe's." For real, he said that. Verbatim. I said, "I would love to do that, but honestly... I have too much invested in this now... loss of over $300 in food that went bad, and $100 for movers... that's a $400 loss... and loss time at work, I can't do that. Too much loss in this now."

Call Home Depot and report all that GE repairman found and asked why they sold me a used appliance. No comments. Uh, and duh. Lots of those. They decide to come get it the next day. Send two skinny guys from the store. With no tools. They ignore me telling them "you have to take the door off and the drawer off and go out this door." Instead, they decide to leave the doors on and go out another way, 5 steps down to a doorway that is 5 inches smaller than the width, and guess what, it gets stuck. Do they call Home Depot for back up after standing around for 45 minutes? Nope. I do. I have to get the manager out of meeting. Send help I say. Help for dumb dumbs arrive.

End result... they get the fridge out all right... with extensive damage to my home... sheetrock damage, window sills cracked and chunks of wood gone, moldings dented, scratched, chunks of wood gone, antique door damaged, tiles damaged, you name it... in that area... they damaged it... Dumb and dumber Home Depot employees.

Right now... I have a small dorm refrigerator in my kitchen, $1000's in damage to my vintage 1850's historic home... $400 loss as explained above... $1000 cost of fridge + $150 for warranty--they have my money... and no refrigerator replaced yet. Do the math: -$1550, -$5000+ in damage to my home, - time off from work to deal with all this, -$300 in groceries. This is definitely a $10,000 small claims lawsuit. Split it in two cases... and I'll get my damages covered. I'm appalled... All because they sold me a used refrigerator that did not work!

Home Depot sells used appliances. Let that sink in. Home Depot sells USED appliances. I saw the dust, the GE warranty guy saw the dust and usage evidence... Home Depot sells used and broken appliances. Did you know that??? Never did I ever expect on sale item that it would be used... and broken. Unreal. Unethical. Home Depot has lost its marbles. Suing Home Depot.

However, a person named Denise, claiming to be the Appliance Floor Manager did call me back. She and the Sales Clerk were firm in their finale, which once again it was my problem. I had a receipt that stated 90 days default issued, I had a second page receipt that stated if I returned it I would have to pay a re-stocking fee, (mine being $69). Either way, it was a conflict of what they both were arguing with me over.

I mentioned since this happen, I was willing to actually pay that fee, take it back to the store, possibly upgrade to a different washer and add on a dryer. I was told NO, they weren't interested in helping me in any way. Sad that Home Depot's customer service has slipped to "EVERYTHING BEING THE CUSTOMER'S FAULT!" I was also chastised because "I" had not purchased the costly extended warranty from them! What happened to a washer actually lasting at least a couple of years with simple everyday use. Have tried to get the attention of Corporate Home Depot, they do not seem interested either. I just would like to have someone listen or respond with some professionalism other then an argument from Store Employees who pass the buck. NO SUCH LUCK. The Store I purchased this from was Lake Elsinore, California.

Beware of Store Policy, Beware of "the staff" You deal with... Basically I'm telling my story, so YOU might see this and shop elsewhere. "Lowe's" rescued us from this dilemma. The Lowe's Lake Elsinore Store Policy is completely different, they also match or beat another Store's prices, AND THE BIG ONE, they also give a 10% discount to Veteran's... HD does not. Don't even ask, spare YOURSELF the embarrassment. I ask when I made this purchase, I was told "YOU ARE ALREADY GETTING A DISCOUNT, BECAUSE IT IS ON SALE".

By the way: Repair guy came today and our "BRAND NEW WASHER" has a seized/burned up pump and it caused the motherboard/computer system to short out, cost $$$. Even he laughed when we told him we bought it at Home Depot, stating they are the reason I have a job. Thanks Home Depot for my nightmare, and THANKS Lowe's of Lake Elsinore, CA for making our nightmare become a dream.

I arrived at the store a couple hours later and there sat the appliances, on the concrete by the overhead door. I found a 'certified loader', or whatever it says on their coat and asked why my appliances weren't on a pallet. I was told I needed to talk with someone else. I found that person and repeated my question. I was told they couldn't put them on pallets because they had to charge me for the pallets and they couldn't use the forklift to load items into a pickup. As he was telling me this, I was looking out the door at a Home Depot employee loading a pallet load of materials into the back of a pickup.

I walked away from the person telling me this to get assistance from a loader to manually load the appliances. I had brought my own appliance hand truck. As the employee was helping put the hand truck on the refrigerator, I asked him about the charge for pallets. At the time, I was looking at two pallets leaning against my washer and dryer. I had not seen them before as there was a check stand in the way. He said, "Oh, we only have to charge for the Quikrete pallets, not the other ones".

By the time we got the hand truck on the refrigerator, I got a call from the owner of the truck. He needed his truck back. I only live 5 minutes from Home Depot, if they had been on pallets, I would have been back home by then. The owner of the truck was helping my next door neighbor, and they would have helped me unload them. I found the person who had sold me the appliances, and told me they could put them on pallets, and then told me they couldn't and asked him if they could be delivered. "We can deliver them tomorrow for 79.95", was the response. I had no option, I had to return the truck. I was told I could call the next morning at 6 am to find out when they would be delivered. I called at 6:15 am, and was told to call back in an hour. I called back at 8:20 and was told the delivery was suppose to show up at 8:00 am and hadn't. I was told to call back in a half hour.

At 9:30, after a couple of calls, I was told they were still trying to sort things out, but they would definitely deliver the appliances that day, and would give me a call 30 minutes before they arrived. That meant I had to stay home for the day, and wait. An hour or so later, I was sitting down to get the dimensions of the refrigerator so I could modify a four wheel moving dolly I have so I could place the fridge on it, and roll it around to my back door, instead of going through my house with it. There was a knock on my door. The appliances had arrived, no notice given. Turns out the delivery guy quit that morning. The guys are helpful, and wait while I hurriedly modify the dolly and help me place it on the dolly using the lift gate of the truck. Delivery for 79.95 is drop off 'at the curb', not in the house.

Much to my surprise, the washer and dryer are on pallets, wrapped with plastic and strapped down. The fridge is not. Being delivered on pallets is actually a pain in the neck, NOT helpful. Now I have pallets to get rid of. I get the old appliances out and bring in the dryer. I set it down on the vinyl flooring in my utility room, remove the hand truck and set it outside for using on the washer later. I spin the dryer around so it can be pushed into the space and it resists, instead of sliding smoothly. I look down and see two gouges in my flooring. I tilt the dryer up to see what kind of feet the dryer has that it's lightweight would damage the floor, and instead of finding leveling feet, I found empty holes and sharp sheet metal about two inches long on each side of the holes.

The holes are threaded looking sheet metal, indicating there should be height adjusting or, leveling, feet in the hole. The sheet metal edges on each side of the hole were never intended to touch the flooring. To say I am unhappy is a grand understatement. It is Sunday night, I have a new refrigerator on my back patio, in the rain, covered with plastic, a new washer on my back porch, my old washer and dryer are out front, in my carport, a new dryer sitting the middle of my utility room which has two gouges in the floor, right about in the middle of the path through the utility room to my garage. There is no sense putting the washer and dryer in if I need to replace the flooring. I had to take apart an eight foot long set of three shelves to get swap them, and those need to stay out so I can get new flooring put down. Who should pay for the flooring? Me?

I feel badly that the delivery guys looked totally exhausted and I am wondering if this is even legal or wise to send these guys out with so many deliveries to do over such a long day. Home Depot - you need to set proper work standards for the companies you hire and you need to check back in with your customers, to see if we were satisfied with the whole process. I am in the process and at the start of replacing my kitchen appliances - I have always loved HD but I have to think twice about buying from you, if I am going to be inconvenienced like this. If I do buy large items from you, I would certainly never take an afternoon delivery slot again.

OMG - what will the cooking and refrigeration purchases be like if I buy from you - I'm afraid! (I can't even imagine if this unit arrived damaged tonight!! [We unpacked it only and briefly plugged it in briefly, so I am hoping all is well.]) I will be calling you about this delivery fiasco - I tried calling hours ago, but the HD employees at the store had gone home and the dispatcher had gone too. Only the delivery guys and I were still on duty!

I called Home depot again this evening and their customer record showed that only a pickup of the new dishwasher was scheduled for today. An install was not scheduled for today. So Oscar lied to me and my tenant. And to boot, no one showed up to pick it up. I explained to Home Depot that it was unsafe to leave the dishwasher in the middle of a small kitchen. It can be easily tripped over and my tenant is over 80 years old. It did no good. Home Depot customer service said "call back in the morning". But I'm exhausted trying to get them to do their job. I will have to call a plumber tomorrow and get them to come and do the install. I am worried that my tenant will hurt herself maneuvering around this appliance in the kitchen. I'm sure it will cost me at least $300 to get a service company to come on the same day. Home Depot should be reprimanded!

Contacted on December 18th and was told it was processed (although I did not receive same documentation as for smaller refund). They told me to contact my bank and ask where my money was--I did and they told me no refund was sent or pending. I also checked my PayPal account and this documentation also confirmed that Home Depot did not process that refund although my earlier refund on the same purchase had been processed. Home Depot told me if the bank could not confirm receipt of the funds that I should "do a claim about the funds missing from your account".

I see a pattern of holding money that is not theirs--first not contacting me after the item was returned from the installer; second, in not responding to a direct request for the larger refund--they ignored it and gave me the smaller partial refund; and third, in telling me my bank had received although they provided me no information to substantiate the refund and the resources I have show no refund was processed. I think in addition to this pattern of dodging the refund request, it is dishonest and unethical to ask me to have my bank process this as a fraud loss.

Although one sales person named Katie was quite a bit more tenacious approaching us numerous times when we explained that we did not need assistance. Then tearing down the Black Friday sale price tags off the refrigerators in particular right in front of us, not removing stove tops, microwaves or dishwashers which had sale signs clearly posted and could have been just as easily removed. So we found a nice Whirlpool that fit very specific dimensions due to the counters where we live being of an old design making the refrigerator more expensive. So now to the meat and potatoes. The refrigerator we picked out seemed to be no longer available so there was only a showroom model. Due to this being a showroom model she had to check with her superior at that time. We were very patient waiting with our 2yr old for over a half an hour. We waited for a while then suggested that they page us overhead when they were ready.

I really did not want much of a discount over what the sales price was, just something to show that they appreciate my time and business. Katie paged us so we returned to appliances hoping to just get maybe our hourly wages taken off of the floor model for waiting. We were not offered anything off the used floor model so we declined with hopes of coming back and checking our luck after the sale, as now the refrigerator would be priced as a floor model maybe not even as much as the Black Friday but we were willing to take a chance. My wife called back to check the price and they now were able to obtain new refrigerators of this type for some reason. Anyway I asked if I could even get the Black Friday cost for the floor model now and was refused. The price in the store was even hundreds more than online so I asked if we could work from there and nothing.

Needless to say I took their online price and searched around. Lowe's was kind enough to match the price, deliver for free which Home Depot was going to charge for and take the old fridge away. I see this as a case of false advertising. It is as if we were lured into a position to purchase a less than desirable appliance then later not even given the same opportunity after we were forma lack of better term lied too. Thank you for reading and please do not let someone try to pull the wool over your eyes and certainly do not reward that behavior even if in the long run you pay a few extra bucks.

I called back at 5:00 pm and was told that the delivery truck was 30 miles away and would be there shortly. I attempted to call back at 6:00 pm and discovered that the delivery company was closed! I am a police officer and I work at night and promptly left for work. At 8:00 pm I received a call from the delivery truck that informed me they would be at my house by 8:30 pm. With installation that means they would be at my house until 10:30 pm. Two strange men alone with my wife in the middle of the night. I called Home Depot to reschedule and they said I would have to wait until next weekend - without any appliances and that it's not their fault it's the delivery company's fault (whom they hired). Never doing business with Home Depot again!

Two weeks later I had a repair man come out, replace a part and say it was fixed. Guess what? Not fixed! Yes, it turned on, yes it added it water, but it would not go into cycles. The repair man came back out two weeks later, and replaced another part and said it was fixed. Guess What! Still not fixed, this time it would not dry, nor would it clean dishes. So they sent the repairman back out. He came and replaced yet a third part, and said it was fixed. This time it worked for but for only two weeks. Then again, would not clean, nor would it dry.

They sent him back out, and he said it was not repairable. Per their warranty department's Guidelines: If it is repaired more than three times they will repair to equal value and features. This did not happen. I called for three months straight about the status of the claim and they would not even take my call. At one point, I had a rep tell me that "If his mother and grandmother could wash dishes by hand then so could I." They claimed the receipt they had did not match mine, and the price was different. So at their request, I emailed them the receipt. They then said they had to research it. Two weeks later they came back and told me that the price I paid was less than what my receipt showed, (which was the price of the 1st dishwasher I bought). They have offered me $200 less than what I paid, refused to exchange for an equal model, or like dishwasher and are sending me a check.

I have no problem with a check because I do not want to buy anything again from them. It should not take three months for a repair. The company did not follow their own agreement. They are trying, and have take money from me with a bogus receipt (Yes, I have asked for a copy), and am asking for additional details about how this "system error" occurred and where this research came from. I have asked for copies. The customer Service reps are rude, rude, rude and are seriously untrained. There are a lot of bad review about this company, not just mine. Bad experiences are generally not trumped up. Run, from this company and go elsewhere.

At this point I'd rather my money back then. Told them we didn't want any of it. Customer service line they referred me to was a scam. Said they were calling and really weren't. We didn't sign anything and now trying to get our money will probably be a gigantic headache. Will never order from Home Depot again! I guess they must not need a FOUR APPLIANCE SALE that bad.

The delivery agent (Andrea) was very rude when I tried to explain my problem and asked to see if there was anything she could do to have the item delivered sooner from another warehouse or from the store itself. She laughed and repeated herself to say she could not do anything that I would have to contact the manufacturer! First off, why would I have to contact the manufacturer? That is Home Depot's job and why could she not assist to see if any other stores locally carried the item? I would gladly go pick it up! I will never buy again from Home Depot if this is the type of customer service they are providing to people.

By the way, I called the store where I purchased the washer from. The day that I purchased the washer they had some in stock. Unfortunately I was not able to take home that day so I scheduled delivery. So I called the store today to see if I could pick one up, they lied to my face and said they did not carry that item in store. My husband even told the store clerk that he also saw that day that the item was in the store. Never again. I should have gone to Lowe's or HHGregg.

Tuesday morning the very rude lady at the distribution center informs me that the paperwork was being completed and once that was done they would be able to get a replacement. So I asked if they had lied on Friday when they told me the replacement was being sent. She said "apparently so, is there anything else I can help you with?" I mentioned that I had a 6 person family and needed to know if I would have my replacement by Thanksgiving because I have no appliances since Thursday. She said "I don't know, is there anything else I can help you with." Never again GE, never again Home Depot.

We ordered a dishwasher from Home Depot that was supposed to be installed and the old one hauled away. All we got was 2 bullies with attitude that did not want to do their job. When the workers arrived they quickly determined they could not install the dishwasher. I asked them to remove the old dishwasher and leave the new one for the handyman to install. They said no. I asked if I can sign for the dishwasher so they can leave the new one. They said no. By then my handyman came up from working downstairs and quickly determined that the dishwasher can easily be installed. It took four times asking the workers to allow me to sign the paper to keep the new dishwasher. My handyman ended up installing the dishwasher and helped me carry out the old one to the curb.

Home Depot should take the time to read the bad reviews on the internet for Home Delivery of America. If they had they would not be using them as a vendor.

I asked why it isn't protected better when they ship? She said that the installer should report if there is a problem with the product coming from the factory. I told her we are upset and don't think we should have to pay full price for a product that can't come without scratches and has caused us so much disruption. She said that would have to come from Home Depot or the installer. I told her that everyone is passing the buck (fridge is around $3300) and giving us the runaround. She said she is sorry, but the policy is very strict that the seller/installer is responsible for any damages during the first 90 days and they know that. She says we would have to work with Home Depot and the installer on the return. Can call Home Depot again, but won't get anywhere, just more time and frustration.

I will never buy anything from them again. The card is nearly paid off & will be cancelled. They're not the only store in town! Sears, Lowe's, probably will go to Sears. Have purchased appliances from them with service plans, never a problem like this. I guess Home Depot is doing so well, they don't need business? Never mind the horror of the hard floor install that took 4 times to get right! Everyone speaking in other reviews about bad delivery aren't exaggerating. Bad place anymore, all the way around!

This year we called Home Depot to do annual maintenance of our a.c. Delta Technician came and said, attic installation (done by delta in 2014) was not good. His pathway in attic was blocked, which shouldn't have been the case as Delta themselves did the re-install and so he said, "He cannot check parts inside the attic." We told him that delta itself redid installation last year. He checked his records and agreed with us. We called 15 times to Home Depot/delta to redo installation and check everything. Finally, they came and redid installation. They did checked everything & said all was fine and after 1-week ac stopped working. Delta guy came to our home again and this time he declared, coil was leaking. And he said he will charge 1300 dollars to install new coil and coil was under warranty. We agreed to that and all of a sudden delta called us telling, coil was not under warranty and that will be for 3000 dollars.

I am very upset about the unprofessional way of handling our AC problem by Home Depot. Last year when coil was leaking and still under warranty, delta lied to us even without checking inner parts that 'coil was not leaking'. If that time delta had fixed coil, I wouldn't be suffering from 1 month without AC in Arizona heat. Why didn't delta take care of coil leak last year?

Last year I had filed complaint with Trane that coil was leaking and we wanted labor refund from them. They asked me the model number of coil but then I told them that I called Home Depot to fix the issue and would get coil number from them since I decided to not to go to person who said there was a leak and charging lot of money. Since we did not have that in writing last year, delta is trying to take advantage. How can Home Depot have so much unprofessional service? I want to pay only labor cost to replace the coil and I want Home Depot to not to charge me for coil replacement. Please respond immediately as my whole family especially small daughter is suffering without AC from 1 month.

At 5:10pm, the delivery is still not here and we called customer service again. They said that they are unable to reach out to the drivers now since it's after 5pm and that she sees a note from my earlier call that they are running 1 hour behind. We never got a call from the drivers for any updates. The customer service person said that she cannot do anything at her end and she doesn't know what time they will get to us.

This is unacceptable. We spent the whole afternoon waiting on our delivery and they never even gave us an update. Not even when they're 2 hours late. It ruined our evening plans. It would have been nice to be given a call that they're running late, but no. No communication at all. We will never buy anything from Home Depot again because this is very disappointing.

The refrigerator was defective so I did not accept it but had it return to the store. The delivery man said in 48 hours someone will contact me about the replacement. It's been 4 days - no one has called. I called a number left by the delivery man for Home Depot delivery dept. I was informed by a young lady that I need to call Samsung to get the replacement refrigerator. I called Samsung and was informed to call Home Depot?? This is the worse customers service ever, I will not be shopping there anymore and I am going to let everyone I come into contact with how poor their service is. I will be shopping at Lowe's or Sears or Brandsmart from now on.

They also hooked up the water hoses wrong and this I found out after I did the first laundry. Husband had to switch hoses and fix the stand underneath the washer as it was wobbly! I waited for the call and after 24 hours, I was so frustrated as I had 2 weeks of laundry to do (because of my recent surgery, I put off doing laundry). The Maytag Bravos washer does not even completely soak my laundry and it starts the wash cycle! The laundry soap sticks to the parts of the clothes that is dry until the rinse cycle! How can it take away the dirt? And also, it takes almost 90 minutes for a wash completion! How can that save me time and cost of electricity?

I called and went back to the store and was told they don't do refunds! Jen and Paul from that store stated that I call Monday for a Maytag repair guy to come! But I am not happy with this and will be filing a complaint with the Better Business Bureau! Home Depot Central Avenue, Albany, NY lost my business as well as my friends and family! Home Depot does not care about repeat business! They do not care about customer satisfaction! Do not make a purchase at the Home Depot!

I had an HE washer before this Samsung product and never had any problems. I will never purchase product from Home Depot again - Lowe's work with you 100%. Called Sept 4th for another service call and on Sept 8th still no call has been set-up. I was told to wait another 48 hours for someone to call and schedule an appt which means would be another week before someone came. After talking with Supv I finally have an appt scheduled for Thursday. I will update after Service Tech comes on 9/10 though I don't hold any hope they will be honest and assist me with replacing this DEFECTIVE product.

Delivery date came, the guys who delivered were awesome and far more professional than anyone I've ever found in Home Depot's store. The fridge has an intermittent squeal, it's done it a few times and the front loader washer dances across my floor despite being leveled and accurate many times. I've done two loads of wash and one empty one, even filming it for proof. The store wouldn't help, told me to contact the number given with my paperwork, there are about 5 numbers and the guy in appliances, Glenn, wouldn't help. I call back for a manager, the girl who answered took my name and issue when I asked for one, then after I get through all that tells me she is manager and may be able to assist me. She then asks if I purchased the extended warranty??? They are brand new in the home less than 24 hours, she can't understand why I'm upset at this point.

She then tells me I have to call the number, I ask her which one, and could she provide it for me, she could not. I asked her to please check for me so I'm calling the right number, I get put on hold for 5 minutes (I counted) and then get the number, she told me to call them and it's less than 24 hours, they can replace it, no problem. I asked her twice if this was accurate, she assured me it was.

And so it begins... I call the number, get told no, that is not accurate but since it's less than 48 hours, they can send someone to look at the problems, they are sending the delivery guys. I pointed out these are not repairmen or reps of the store, she said it's their policy. She also told me that they cannot simply replace nor can I return as they have a no return policy for appliances. I told her no one ever told me that, her response, "well, I'm sorry for that but the employees are aware, even if they didn't tell you." So now I must take another day off of work to wait for the delivery guys. I won't even know when they are coming as they call the night before. She said this is their policy.

We had to save our money to get these new appliances, I waited some time as we had borrowed ones and went to the Laundromat for our wash only to now have this. Their customer service and knowledge is negligent at best. I will never shop there again, never. She also wouldn't give me her last name or employee ID number when I asked, who could blame her I guess as these calls must come daily given their policies, or lack thereof.

So, I finally called 877-946-9843, selected Appliance, then option 5 Samsung. After telling the problem, the guy said "Go look behind the washer see if the hoses hooked up in reverse." My gosh, indeed the hot hose was hooked to cold and vice versa. So I called (866) 433-5879 back on 8/28 complained about the problem. The lady even asked "Can you fix it yourself?" Of course, I refused. So the 2nd crew came out on 9/1, reversed the hoses.

I went to talk to **, the manager of Appliance at Home Depot today, 9/4, about the fact that my clothes were ruined. She called me back 4 hours later and said she contacted the delivery/installation company and they told her there was never a hookup problem - the installation was correct. Then, I asked her why I would waste my time to call around and have them come out the second time if the installation was done correctly the first time? She still insists she believe them, not me. I told her she is not a good customer service manager!

I asked him what would happen if his installation damaged my marble floor or carpet and he again said he is canceling my delivery. When I asked to call his supervisor he first told her that he couldn't deliver if he had to take his shoes off. When I spoke to the supervisor I said there has to be a way to solve this problem. And she agreed. She tried to ask him and he refused. I asked her if he could just leave the dryer and she said yes. It didn't matter, he took his phone and ended the call with the supervisor, said I was being rude and took the dryer back into the truck, like a kid taking his ball and going home. The silver lining is that if this guy can't even have a functional conversation about whether damage would be done to my floors, or how they would install the dryer, then I wouldn't want him working inside my home, installing very heavy appliances, and adjusting the gas lines needed for installation.

I am worried about other customers who may not be able to advocate for themselves, or elderly customers who are threatened by his behavior to let him do whatever however he pleases. Also, I have had good and mediocre experiences with Home Depot deliveries in the last. I have noticed there are easy ways for these delivery companies to get around the review system. If the delivery people feel they won't get a good review, they don't submit the review process to the customer. Lovely.

However, when he reached at the door, he outrightly denied to deliver since we requested for Booties and Floor runner to protect the floor and he didn't have them. He was unprofessional and very rude. He did not have patience to explain me the details of why is he not delivering rather he ran away from the door and shout that he cannot deliver. He did not even listen what I had to say. There was another guy with him. He was quiet the entire time and was looking at what's happening but did not say anything at all.

He rather preferred to see how his colleague behaves unethically with customers. I wish I had the name of the delivery guy. I got to know from Home Depot that the delivery company name is "Premier Product Management." The delivery guy was awful. He left the premise without delivering the items. We will have to work with Home Depot to reschedule the delivery for which they said, they can not do it until the next week. Such an inconvenience and unpleasant experience.

Over the next couple of weeks, I was repeatedly given the run around over the phone. Whenever they said they would call me back, they didn't. And whenever I called them, there was always some reason why I would have to call a different number and talk to someone else. By the time I was finally on the phone with a woman who agreed that it was Home Depot's policy to replace the unit and that they would do this, she then informed that in my case this wouldn't be possible as my warranty had just expired. (Seriously??) When I pointed out to her that I was still within the limits of the warranty when I reported the problem with the unit, and after she checked their complaint records and saw that this was indeed the case, she STILL refused to replace the unit, claiming that the warranty was no longer in effect. I asked to speak to someone else and was given the same excuse.

I tried reasoning with them for the next few days over the phone, but they weren't to be budged. I am still in disbelief that Home Depot would stall this whole situation until after my warranty was no longer valid, and then act as if that is somehow my fault and somehow makes them exempt from honoring their return policy, but that is actually what they did. Needless to say I am blown away and will NOT be shopping at Home Depot again.

About two weeks later I received an automatic call from Home Depot delivery department advising that I will receive the refrigerator the next day between the hours of... Another call to Home Depot. Spend this time about two hours on the phone trying to find and understand why if I called too and was told my order was cancelled still Home Depot wanted to deliver the Refrigerator. They told that they were very sorry but there was a discoordination between their departments.

The worse came the next day. In the morning I received another automatic call that the delivery will be at my house in 30 minutes, again spend 15 minutes talking to customer department where they told me just refuse the delivery. Is what I did because a few minutes later three guys showed up with the intention of delivering the refrigerator.

I been a loyal customer to Home Depot for years, I intended write a review in their site however it was rejected because I only was allow to write about the product not the bad experience with Home Depot. Home Depot produces a horrible experience and as a consumer I have the right to criticize but they only allow favorable comments and reviews Home Depot alike some other big retailers execute a form of censorship. I will continue to be a Home Depot customer however I will never order another appliance from the store or on online, don't know why they had such a bad performance with my order and hope they correct this issue so other customers do not have to get through the ordeal I had to.

We made a few phone calls. We had to wait for GE to call us to tell us when the item would be available. Home Depot did not have the microwave in stock. Not a problem. They contacted us within the 48 hours and we were set up for another delivery and installation of the microwave. We explained to the delivery service that we needed a 'first' delivery early in the am because we could not take any time off work. They said they would 'see what they could do'. We received a call the night before the scheduled delivery and they were going to deliver in the middle of the day. NO. We told the dispatcher it had to be the early morning. So, we settled for the next delivery time. We received the phone call for the next delivery time and again, delivery would be made at the end of the day. At this point, we just want to cancel the order.

I understand this was not the fault of Home Depot or the installation service. BUT, I have paid for a microwave. I've waited for 3 weeks for installation and we have been very accommodating giving the shipper/installer any day they want to deliver provided it's early in the morning so we don't have to take off work. We get the same song and dance each time. "We'll do the best we can." My dilemma...do we cancel the order and go elsewhere or do we wait once again for them to schedule the delivery and then be told it's during work hours when we can't take off work. It's not my fault the microwave was damaged. I've paid for it. I would think they would at least try to be as accommodating as possible and deliver/install during the time frame we have asked for. Since our oven was delivered early in the am, why can't we expect the same time frame for the microwave.

As of today, I still don't have a refrigerator and I am still spending money on ice to keep my food from spoiling. The experience has shown me how much Home Depot does not value their customers. In the future I will never, ever, purchase appliances or anything for that matter from Home Depot.

There was a disclaimer saying to check nearby stores to confirm availability. I clicked the link, and 200 -232 West 87th St. Chicago, IL along with another store locale that was too far out of my way. I called the store to inquire about the AC Unit. The guy put me on hold for an unacceptable amount of time, so I decided to go to the store.

When I got there, I was greeted by two women standing near the entrance doors, but beyond that point, it was a challenge finding employees who worked there. In fact, an elderly woman came up to me and asked if I worked there. Finally, I saw a guy wearing a Home Depot Apron. I asked where the AC Units were. He pointed me to the front exit area of the store. I didn't see the bargain AC Units for $99 that I saw online, but I did find the other AC Unit I was interested in. I grabbed one and got in line. I asked the cashier about the $99 Frigidaire AC Unit. I gave her the piece of paper with all the information I had written down. She typed it into a computer and said the computer was showing 1 Unit left in the store. I looked at the screen and this was indeed confirmed. She then called on a loudspeaker phone summoning for assistance.

While waiting, I observed very unprofessional behavior with other people working in the front of the store. One guy standing at a cash register was loudly flirting and catcalling at a female worker that was ignoring him. This was unbelievable and tantamount to sexual harassment on the job. At the same time, the Security/Receipt Check Guy (white shirt) was saying something about smelly people in the front of the store.

Finally, after about 10 minutes of no response, the cashier asked a woman nearby (presumably a manager) about the AC Unit in question. The woman began mumbling something about another woman who wanted the same AC Unit. I suspected that the AC Unit was being held for another customer, or for an employee. No one said so, but this was my suspicion. I asked, "Since your computer is showing that there's one more $99 Frigidaire AC Unit left in the store, could I get a discount on the AC Unit I found?"

The woman abruptly said NO, because they aren't the same, and glazed her eyes over. At that point, the Security/Receipt Check Guy standing nearby watching and listening shouted, Good Job! I'm not sure what type of Customer Service Training these employees had, but my guess is either too long ago or none at all. This was the first time I had ever visited this particular store, and it will be the last time. No customer should experience hard-to-find employees, and encounter venomous attitudes and unprofessional behavior when employees are found. They should be professional at all times and willing to work with you. With exception to the two young ladies who greeted me on my way in, and the cashier who checked my item out, this store needs a Personnel Overhaul.

Original Review: July 10, 2015

Too bad I didn't find these reviews until AFTER my experience! The company that delivers for Home Depot is RAS Delivery Services and obviously has been a long term problem. I purchased a Whirlpool refrigerator and a Samsung smooth top range, which were supposed to be delivered on 7/8/15. I got a call from Kitchen Aid (Whirlpool) who told me there was a supply issue with the refrigerator and moved the delivery date to 7/15/15. That was fine. No mention was made of the oven range.

On 7/7/15, Samsung called to confirm delivery of the oven range on 7/8/15. On the morning of 7/8/15, I donated my old oven and had it picked up before the delivery. The Samsung oven range was never delivered. Now I don't know when I'll get anything - or not. Home Depot can't help because they say the delivery order cannot be split without further delaying the refrigerator delivery. So how long will I be without an oven range? RAS is impossible to contact - on hold now for a LONG time on the phone!

Your hired delivery agency, decided without asking us to make a second delivery on Friday, June 26th. Both my wife and I work and we would have told them if they have asked. Asking would make sense to a good business person. Hiring low cost delivery people to make money at the expense of your customers is not a good business decision.

Finally, I called (after talking to computers) and asked them to change the delivery to Saturday, June 27th. They called early in the morning to let us know that the delivery would be at our house in the next thirty minutes. This was at 8:00 AM and again a call by a computer, not real person. Well, your hired delivery people showed up at 10:30 AM with a SECOND damaged machine.

My daughter placed the order again on 5-21-15 and was told the order would arrive by the next Wednesday. I called the store on Thursday, got transferred several times, and then was told that the order was scheduled to arrive the next day. I waited. No call from anyone. On June 12 (today), I called again. I was transferred to a second person who told me that it was to arrive in 3 or 4 more days. I did not believe her, so I insisted that someone walk to the stockroom and physically check for it. It was in the stockroom, and I was told it arrived "yesterday." I don't believe anything any of the Columbus, GA Home Depot employees say.

In addition, I have called, as well as my daughter, to speak to the Store Manager, **, at least 3 or 4 times. It is standard to be given the message that she is not in the store today. Well, maybe that's the problem. Perhaps the Store Manager should be in the store to handle problems. I will NEVER do business again with Home Depot. The Store Manager should be replaced with someone who works everyday. DO NOT RELY ON HOME DEPOT IN COLUMBUS, GA FOR ANYTHING, ESPECIALLY GOOD CUSTOMER SERVICE. I WILL START DEALING WITH LOWE'S IN COLUMBUS FOR ITEMS THAT HOME DEPOT SELLS. Home Depot, you STINK. Since when does it take 21 or 22 days to receive a storm door? You could at least keep your customers informed of what is going on, especially if there is a problem.

Waited a week for delivery and now have to wait two extra days for someone to come back (a second time) to do the install after a new valve was installed that was not needed. This has not been a good customer experience.. I have had to take off two days from work to have a dishwasher installed. Suggestion to Home Depot: It would be a much better customer experience if HD contracted with third party trucking companies that have extra valves with them on the truck in case a valve needs to be replaced and have people licensed and insured to change a valve so everything can be accomplished all in one trip to the customer.

So at the store I did it with the assistant online. I ordered Electrolux Front Loader washer and dryer. A week later I received two Frigidaire Front Loaders and the guys couldn't finish install because they didn't have the right fit for the plumbing. I called home depot waited a week for someone to come and finish install but instead was told over the phone they couldn't do it. This was after waiting a week. I also called and asked why I had Frigidaire and I was told well Electrolux owns frigidaire.

I argued with them saying I purchased Electrolux and was never told I would be receiving Frigidaire. Well now if I want to return them I have to have the washer and dryer in my garage because Home Depot will not pick them up any other way. They told me they were trying to be helpful. Well let's see, I am going to have to pay people for picking up machines I never agreed to buy since they are Frigidaire, plus I paid for installation that was never completed. I am very disappointed in the service at Home Depot.

Now, today the new oven that we ordered months ago was finally installed and the installers today said that there was no record of Home Depot ordering a trim kit! We had ordered, AND PAID FOR, a trim kit but now I just had to write another check to the installers and they said it will take a couple of weeks. After not having a working oven for over two months, thanks to Home Depot, we will now have an oven up on blocks until our trim kit (that we had to pay for twice) finally arrives. I would like to get our trim kit reimbursed by Home Depot. This is the least you can do.

As most of you know, the delivery people are to call the day before to give a timeframe for delivery. The Saturday comes and we had not received a call confirming delivery. We call Home Depot and are told that we should have received a call on Friday. Well, yeah, we haven't so we are calling you. We are told we are on the schedule and to expect delivery between 1 and 5. So not the fun begins. Not wanting to make the delivery guys wait for me, I pull the dishwasher and stovetop. We receive a call at about 2:30 saying they are 30 minutes out. Great; empty the refrigerator and put the freezer items in the cooler. We receive a call 30 minutes later...

Driver: "I cant make it down our street because his truck is too big." Me: "What? How big is your truck?" Driver: "It's a 26' delivery truck." Me: "What? Home Depot has delivered here before with a 26' truck. I moved into this house with a 25' U-Haul and backed into my driveway, unassisted. The people up the road past my house have a Class A RV. (For those that don't know, that's the big bus-looking RV). I have 30 roof beams that I am fairly sure were delivered by a flatbed. You cant fit down my road?" Driver: "My truck is wider." Me: "Where are you? Ill come to you." Driver: (Hang up).

So I call Home Depot. I tell them what is going on. The clerk in the appliance section tells us that the driver marked us as delivered. Excuse me? So we work our way up to an assistant manager... AM: "Well I am sorry for the inconvenience. We can give you some money back on the order." Me: "Excuse me but how does that get me my appliances today?" AM: "It doesn't but I don't know what else to do." Me: "Do you know who is supposed to be delivered to today? Start making calls and find out if the drivers are there yet. This is not rocket science; it's called customer service. You find out where the driver is, put an employee or a manager into one of those pickups that say RENT ME and go get the product yourself." AM: "I'll make some calls."

We call the 866 number and go through the phone tree to get to a person that tells us that the delivery company is GE Delivery and that the system is down and they can't tell us anything because the system is down and has been down for a while. (Notice that they are still at work with the system down and they have no way to actually assist with trouble. More waste of time and space.) An underling of the AM calls me back. (The AM couldn't be bothered to make contact.)

Home Depot: "I called everyone and the last delivery was made. I can't reach the distribution center. I have to wait until Monday to rectify this situation." Me: "Okay. Do I have to tell you just how upset I am right now?" Home Depot: "No Sir. I can have a loaner stovetop brought to you to use until the delivery is made." Me: "So you want me to install a loaner unit then disconnect it when the new one arrives and install the new one. How many times would you like me to have to do this job? I have a plan B. Here is what I would do if I were you and I suggest that you follow it. Monday morning someone should be waiting at the distribution center to pick up the appliances and have them brought to my house by 5 PM Monday. Then, while I will not be ecstatic, Ill be happier than I am now." Home Depot: "Yes Sir. We will make it happen."

Sunday (Mothers Day) I have 3 mothers at my house for a surprise homemade breakfast that I couldn't cook. Restaurant it is. Monday we receive a call (my wife does) stating that the appliances will be delivered to the store on Wednesday between 1 and 5 PM. What? I go to the store. Ask the customer service rep for a store manager. I get the same AM...

AM: "What is the problem Sir?" I tell him about the issue and where we left things on Saturday with a delivery on Monday. AM: "Yes. I tell him about the call and the delivery on Wednesday." AM: "Yes." Me: "Yes? Is Wednesday between 1 and 5, Monday by 5?" AM: "No but I cant do anything about that." Me: "Sir, there is always something that can be done. It is just a matter of your willingness to do so." AM: "Sir I can't make them appear here. Me: (I'm done with you) "If you can't do anything about this, please give me your Regional Manager's contact information." AM: "You can call Customer Service." Me: "Did I ask for Customer Service? I want the Regional Manager." AM: "I don't have that information." Me: "Is there a store manager?" AM: "Yes." Me: "Are they here?" AM: "Yes." Me: "Let's go talk to her."

I tell her what is going on and she listens calmly and says she will make some calls and see what she can find out. (In other words get the guy out of my store.) I get her return call that night telling me that she plans to do what I suggested Tuesday morning. Received a call this morning from the store manager saying that the distribution center is closed on Tuesday. So it will be delivered on Wednesday between 1 and 5. I will update you if it actually shows up tomorrow. Let the buyer beware. The word of Home Depot is worth SQUAT. If it were the regional manager (even the store manager) I'll bet the distribution center would have been opened. On second thought, the driver would have been told to turn around when they reached the distribution center on Saturday and deliver the product.

When I arrived after speaking with two managers one in store and one in the other location and an online rep I was told the same model was not on sale and they could not honor an exchange nor give me a different one. So now I am stuck with a non working dryer unable to take it to the original store due to transportation (no truck) and they won't pick it up. They offered to have a tech look at it but really, this was bought new. It should not have to be fixed. When we addressed the lint issue we were told sometimes they are loaners and not rechecked when put on display. So people looking for a sale item get screwed over. We will never purchase from Home Depot again!

Overview: We ordered a dishwasher, had it delivered and it doesn't work. A tech guy came to check the install and said it was fine. After SEVERAL phone calls to the store and a lot of waiting, unreturned calls and a runaround, we set delivery for a replacement unit. A crew came to pick up the broken unit and couldn't take it because it's still installed so they left. We're waiting for the second crew to come with the new unit.

Part 1: We walked the store and talked to a rep and decided on a unit. We got approval from our landlord, then called the store back to place a phone order since the guy who was helping us was nice and we wanted him to get the credit for it. The original date they wanted to deliver (4/14) wasn't doable for us, so we changed it to 4/15. The crew came, uninstalled and removed our old unit, installed the new one and left. They were friendly and efficient, and didn't leave a mess. We discovered over the next few days that the unit doesn't work properly (i.e. soap door doesn't always open, water doesn't always spray properly, nothing comes out as clean as it should, some things look like they haven't been cleaned at all, etc.).

Part 2: We called the store to explain the issue and they gave us the number of a different company. We called them and explained the issue, and they said they would send out a tech. We took ANOTHER day off of work to be home for the tech guy on 4/21. He came and checked the install and said it was installed properly and there was nothing else he could do. He said the main complaint that was listed was that the water wasn't working properly so that's all he can check and that a GE tech would need to come to see about other problems with the unit. I took a whole day off of work for this 3 minute, waste-of-time, completely unproductive encounter.

I called the store to explain the issue and my frustration (we're now in week 3 of no dishwasher). I would have expected them to point me in the direction of the correct tech after I had explained all of my issues to them. I expressed very clearly that we were frustrated with this process and wanted a replacement unit if this one is broken and it's not the install that was the issue. The guy told me that according to their records, our original new unit hadn't been delivered yet and would arrive that same day (4/21). I assured him that I had accepted delivery almost a week prior on 4/15, but obliged and waited out the day to see if this mystery second delivery happened. It didn't.

Part 3: I called the store back at the end of the day to share that the mystery delivery in fact did NOT happen and I'd like to schedule the delivery of a replacement unit and removal of the broken one. I was told that since the computer thinks it was just delivered today, they can't do that until 72 hours after delivery which would have been that Saturday. I asked to speak with a Manager. I explained the full story and the Manager who seemed distracted and disinterested, but then said he would find a solution and call me back. To this day (5/1/15), I have not received a call back from said Manager. I called back the following day and didn't get anyone who could actually help me with this matter. I gave up for the week and waited until the weekend to call back again.

Part 4: I called back over the weekend and was told that if we wanted a replacement unit, the GE techs would have to make 3 separate house calls to try and fix the problem first, or we couldn't use our warranty to replace the unit. I shared my frustration at how ridiculous that seemed and what a significant waste of time and money on everyone's part that would be and that we're already almost a month into no dishwasher and this is ridiculous. He finally explained that our other option would be to go thru the store instead. WHY WASN'T THAT THE FIRST CHOICE?!?! Why even BOTHER with that waste of time NONSENSE with a customer who has already been off of work 2 times for this matter and it has YET to be handled. He said he would try to arrange the replacement and get back to me.

A few hours later, the rep from the store called me back and said "Would Friday work for a delivery?" I said yes, and he hung up. Literally. That was our entire conversation. The level of disrespect and rudeness is just UNacceptable. This is NOT my issue. I couldn't possibly be LESS concerned about how frustrating this is for the people getting PAID to handle things like this and fix it. FIX IT AND DROP THE ATTITUDE! I wouldn't accept an attitude like this from my 4 year old, so I CERTAINLY will not tolerate it from a "professional adult" in CUSTOMER service!

Needless to say, I never received any further confirmation or communication regarding this replacement delivery or the process. We were about to call the store again yesterday, Thursday, 4/30 when we received the automated call saying our delivery would be between 11a and 3p today. Fine. I guess they're coming and I'll take ANOTHER day off work to finish this and be DONE with it.

Part 5: My doorbell rings at 8:30a. It's a guy wearing a Home Depot logo and says he's here for the dishwasher. I show him to the kitchen and he says "OH, it's still installed." Yes, obviously. It's in the cabinet. Why wouldn't it be?! The original delivery included the people uninstalling and removing our old unit, and putting the new one in. Why would this be ANY different? He said he's just a rep for Home Depot but really works for a trucking company and is just here to remove it. He can't uninstall it.

He calls the store I bought from and said "the guy was surprised to hear it was still installed". ARE YOU SERIOUS?!?! What was surprising about me expecting it to go EXACTLY the same as last time when not ONE person mentioned or even HINTED at needing to uninstall it OR that there would be TWO crews coming today!!! I had NO idea why this guy was here 2 1/2 hours early or that he only had half the job to do. So he left and the old unit is still in my cabinet. He claims that the guys coming with the new unit in a few hours will uninstall this unit and put the new one in, but then they'll leave the old one in my garage for them to come pick up on yet ANOTHER day off from work!

I can't even BEGIN to explain how LUDICROUS and FRUSTRATING this ENTIRE process has been!!! There has been minimal communication, and extremely unclear directions and information when any attempt at communicating has taken place. They have been extremely dismissive and disinterested when I've called as if I'm annoying them and being ridiculous or out of line. I mean, how DARE I expect my new unit to work or AT LEAST be replaced in a seamless, timely manner?!

This experience has absolutely ruined Home Depot for us. It seemed so easy and cost efficient at first, but it has absolutely NOT been worth my total of 4 days off from work, the time spent going back and forth, or ANY of the disrespect and lack of concern for my time and my business with your organization.

I will be sure to share this ridiculous turn of events with every single person who shares that they are buying a new appliance or anything that may lead them to your store and have the potential of even a fraction of this nonsense. ESPECIALLY the contractor who is writing up plans for our new home. We will NOT go through this again.

I arrived at about 8:45pm to complete the transition. I asked for an exchange of the General Electric hot water heater I was offered substitution, I told the sale clerk ** that I did not want the substitution I wanted store a refund instead. She refused and became very aggressive, I requested to speak with manager. She refuse to go get the manager and returned saying that the manager said that they will not refund my purchase.

I once again ask to speak to the manager. ** appeared with a man named ** walked over to my hot water. She told ** that it was no good. However my hot water heater was in the same condition as two other General Electric hot water heater that were being returned. ** walked over to the counter and said "Let me see your receipt"; He then stated "I am not going to give you a refund no matter what. You have to accept the substitution and that is all that we are going to offer you."

** then told me that he would not allow me to exchange the product that I would only receive $183.00 and had to pay the difference for a new hot water heater. ** continued to be disrespectful making inappropriate comments in which I felt very threatened by.

I asked ** if the two other customers were given an exchange and store credit then why was I not entitle to the same practices. He then said that was not my business that it was another customer transaction. I walk outside very hurt and disappointed with that Home Depot take advantage of the elderly. I walk outside and the gentleman that returned his General Electric Hot water heater offered to go inside with me to talk with the manager and **. I agreed and went into the store with him, he then told ** that ** was very helpful, allowed him to return his product and receive store credit for the additional balance.

** said it did not matter. I told him that I will be filing a consumer complaint because you cannot discriminate between consumers. He said "Whatever. I'll give you the number" I said "No thank you. I already have it." Secondly I am going to request that the district manager be there tomorrow morning to resolve this situation in a safe and calm appropriate way. It is truly unacceptable to refuse a customer an exchange of equal value in addition not being willing to provide an easy resolution. What ever happen to the Home Depot customer satisfaction guaranteed?

When I went to pay for the items (I was also purchasing a discounted Samsung dishwasher) I was given these five pieces of paper and was satisfied with the option of returning my purchase within 90 days as stated... or else I would not have purchased something I was not sure I would be able to use. I was in a hurry and the people at the front desk could not figure out how to let me pay for both items in one transaction with my credit card... I ran out of time, as I had to be to work, and had to come back to pay for the items the next day. I have called the General manager several times as well as the corporate 1-800 number and have been told that in fact I was only able to return the item within 48 hours and only if it was damaged... I was not told anything about 48 hours when doing the paperwork for the purchase, at the register when I paid or by the delivery people.

The store manager talks to me like a child and claims that the Distributor will not take this $4000 refrigerator that has never even been plugged in and still has the plastic on it back... it was shipped to my store and dropped off in the kitchen of a yet to open restaurant and has not moved... I offered to ship it back... they made a mistake and every piece of paper I was given backs that up... I am appalled at the ridiculousness of this situation... I will never, EVER purchase anything from home depot again.

I had the whole system replaced in September 2014, what a winter the house is very unbalanced. The upstairs is very hot, the kitchen is very cold and the basement is in between. I had a 10 seer system in my home when I purchased the home, brand new home very comfortable. I was informed by contractor that 10 seer was no longer available, so I purchase a 16 seer (carrier) the second system was 15 seer (by another manufacturer). I paid almost $8,000 for junk. I thought by using Home Depot, I would avoid this type of problem. I recommend that before you use any company you do your research and not depend on big name business to perform this task for you.

He provided information on a "part through Whirlpool at 1-800-253-1301. The part number is 8171378RC" - for me to order. When I googled the part number, it appears to be a part for a Gas Dryer. On the phone, he told me that Home Depot would install the part for free. Yet, via chat, I was told that "Home Depot does not have the option to remove the plug off of a washer, or a longer plug to offer. The plug comes attached and removing that plug from the washer can potentially void the warranty with Whirlpool. The washer plugs are generally a standard length."

The cord of my previous washer (that I replaced) was a nice length, to the outlet. I had no knowledge that I should be considering the length of a manufacturer power cord when I made my purchase. I would like to have the washer picked up, returned, and get a full refund - and select another washer with a longer power cord. Home Depot has not responded, to pick up the washer for a refund.