Home Depot Appliances Reviews

Ordered an over the stove microwave on 7 Dec for and the earliest delivery install available on Saturday the 14th so we scheduled that. 6pm on the 14th they call and say they cannot deliver it as it is badly smashed. (They never came to my house. This was just discussed on the phone so actually the delivery person actually refused it – not me, but their records show I refused.) 3 days later, as you have to wait 2 business days, I was able to call into the system to schedule reorder for the 30th. They arrived on the 30th. We inspected it and it looked fine. After they installed it (where they did not look at any of the instructions – only one of them spoke English). I noticed it is angled up as it comes out from the wall. The lower corner is 1/2 inch further from the wall than top. Their excuse was my cabinets are not straight - but my previous 2 microwaves hung just fine.

Very unsatisfied. I purchased a refrigerator on 11/20/19. It was supposed to be delivered on 11/27/19. It arrived with a huge dent in the freezer door. It was sent back. I was told that the replacement would be delivered on 12/8/19. It was not delivered! I called the delivery phone number, and I was told that it would be delivered on 12/28/19, between 4:30-8:30pm. IT WAS NOT DELIVERED! I did receive a confirmation on the delivery date as 12/2819. I went to the store where purchased to confirm the delivery date and time. I had 2 confirmations of the date and time. It was NOT delivered. I received NO phone call of a change in the delivery time or date. When I called the number I was given, I could NOT talk to a live customer service rep. I will be canceling my order and be going elsewhere! Do not buy anything from Home Depot! You will be waiting for months for delivery.

Purchasing at the Home Depot has been the most stressful experience. I purchased from them a refrigerator, a dishwasher, a range and a range hood. They only give 48 hours after delivery to return any of the items. I wanted to return the range hood. I called before the 48 hours expired and scheduled a time for pick up. The scheduled date I was given for pickup was 11 days after the delivery between 11 am to 3:30 pm. The day arrived and no one showed up. I called multiple times throughout the day to see where they were but every time I spoke to a new associate, I got a different story. One associate named Gina literally had me on hold for 43 mins to tell me they’ve rescheduled the pickup for yet another week without given me the timeframe or anything and then hung up one me.

I purchased a dishwasher from Home Depot on 12/11/19 they were unable to get the installation done because Waldo ** the delivery and installation guy told us he doesn't have the tools to remove our old dishwasher so we should hire a plumber and have the plumber disconnect the dishwasher for easy haul away...and then call Home Depot when this is completed to schedule a time for new delivery. We did and reschedule the appointment for 12-27-19.

I bought a Hampton Bay ceiling fan from Home Depot in October of 2018. Recently, the fan motor stopped working. I called the warranty center, which is Home Depot, listed on the Hampton Bay guide book. A male answered and after taking preliminary information, asked for my receipt number. When told I didn't have it, he said there's nothing they could do and if I read the warranty, I would know that. When I politely told him that I would not be recommending Home Depot or its products and would not be shopping there in the future, HE UNCEREMONIOUSLY DISCONNECTED THE PHONE LINE. REALLY, HOME DEPOT??? I'VE BEEN IN YOUR STORES...THEY'RE NOT CROWDED!

Beware of Home Depot's no return policy on appliances. Even items that are only online that you can't even touch have a no return policy. I've talked to a number of home Depot Representatives from the store manager in Cary North Carolina to the customer service 800 number and I've gotten nowhere. This is really really insane poor customer service. Their major competitor has 30 days return on appliances. I would never buy another appliance from Home Depot again.

If I could give zero stars for Home Depot's customer service I would. Worst experience I've ever had. The management team are finger pointers taking no responsibility for anything. We moved into a house without appliances. Ordered on 12/4, delivery scheduled for 12/21. On 12/20 I called for delivery window after 7pm because no one bothered to call me and was told my delivery was rescheduled for 1/7... WHAT, over a month without appliances. No apology just told it is what it is. Out of their hands. Truck delayed a day but no explanation why that adds 16 more days to my wait time. Got nowhere with anyone. I will NEVER set foot in a Home Depot again and not because I didn't get my delivery but because of the lack of customer service, lies and for taking no responsibility in the matter. Sorry Home Depot, if you take my order and my money it IS your responsibility, not your delivery company, not your manufacturer's but YOUR responsibility.

So anyone who has ever bought appliances from Home Depot knows, is that at the point of purchase everything is very well organized. You immediately get an email with an order # and a link to track your delivery. You then get a text which connects you with an app that further allows you to manage your delivery. All of that is well and good until the third party delivery company fails to show up with your appliances on the specified time/date. In my case, they just failed to show altogether. I was supposed to receive a delivery to a property I'm rehabbing on 12/19/19. Workers are there all day. In fact, the front door was off of the house and being painted inside. I'm assuming my appliances were delivered, since I had workers there all day and since I never received a phone call, text, or email stating that no one is there.

The Company did work with me, albeit with about 3 hours on the phone. However we reached a good solution in which we will be receiving a dishwasher next Saturday, all agents I spoke with were kind and understanding. Home Depot certainty kept my business with their solution. Its very much a first world problem to have to say "how can I live without a dishwasher over Christmas!!"

I order a washer and dryer and when the delivery came the truck would not pull in the driveway, I spoke to the 3 guys in the truck and showed them if they backed into the driveway how easy the delivery would be. I had the doors off already and the old machines outside already for pick up. They went back to the truck and left never telling me they were leaving. 5 minutes later I received a call from the carrier that they couldn’t make the delivery. Apparently the delivery guys were too lazy to deliver up my long driveway. I would have taken the delivery at the end of my driveway but they didn’t even have the courtesy to tell me they were leaving. I cancelled the order and went to Lowe’s. The price was better for the same machines and I got them the same day. Home Depot lost my business forever.

Charged my card over $900 on Dec 2 for a basic side-by-side fridge. Couldn't deliver until yesterday, Dec 17. Called on the 16th to say their only window was 4:30 pm to 8:30 pm. Made arrangements in advance to haul the old fridge. No call, no show. Called support at 8pm who said they could not reach the delivery team. At 9pm put all foods that were in a cooler waiting back in the old fridge. Now have to wait 5 days for a refund. Should have gone elsewhere. Beware.

It is delivery guy's responsibility to bring a pair of shoe cover or Home Depot needs to provide show covers for them. it was heavy rain outside, they brought mud marks to my new carpet. When I complaint about this issue, they acted very rude. Overall it's very unfriendly and unprofessional services.

I bought a dishwasher Maytag a week ago with delivery and installation. I have paid little more then $ 800.00 all included. The dishwasher is okay, the delivery was terrible. Home Depot sent two Mexican, one dumper then the other without manual skills. First they said that this Dishwasher does not fit in my kitchen. After a debate and explanation it went anyway. After the two left, we have to clean up the kitchen. I will never anymore buy an appliance with Home Depot.

I wish if I read the reviews prior the purchase. It appears from all who submit their reviews that they have common problems, and unfortunately the HD Managements is not addressing the issues, I encourage all new customers who read the reviews to buy from other sources. Thanks.

I purchased my kitchen appliance set (refrigerator, oven, microwave, and dishwasher) from Home Depot 3 years ago and had the worst experience with their delivery and installation service. I had to schedule 3 separate deliveries because they weren’t able to do it properly the first time and when they finally were able install all items they left my kitchen hardwood floors with deep scratches.

I bought a stove at Home Depot with high expectations, but the installers left the equipment installed without verifying if there was any gas leaks, unfortunately, when I tried to turn on the stove there was a very hazardous gas leak. After, contacting the Home Depot they assigned me to directly contact the delivery company (they didn’t even bother to do it themselves). Therefore, Home Depot will not even take responsibility for my appliance installation. Now, in present day, I am still waiting for a proper technician to assist me with this serious issue. I was not pleased with the Home Depot appliance department nor their delivery company.

My husband and I ordered a suite of Kitchen Aid appliances from the Prescott Az Home Depot scheduled for delivery Dec 10th. The appliances made it to the bottom of my driveway but a 3rd party delivery man from Barlow Company was unwilling to bring the appliances up the steep driveway. Our moving company brought an entire household of furniture, including a "garage refrigerator and freezer" up the same driveway the day before! Delivery man said the appliances would be delivered to Home Depot and they would make the delivery on a small flatbed truck. Found out Barlow Company took the appliances back to their warehouse in Phoenix, 97 miles away, to be rescheduled at a later time for delivery to HD in Prescott. We live 8 miles from the Prescott store!

WE just received a Maytag from Home Depot today. THe third party delivery contractor decided to allow the box to get wet and delivered it that way. I did not notice it until 5 mins after they left and I started to open the box. I called the third party contractor and Homedepot.com and since Maytag refuses to replace it they refuse to do anything about it. Home Depot is allowing the Contractor to get away with this and the customer is left to have to let the appliance "air out" as I was told over the phone. So we are stuck with this and then pray that Maytag will fix it if it has issues. THis is the second dishwasher we buy from them that comes with issues. THe first one was a Samsung that lasted about 3 years and was a lemon from day one. Never again.

Spirit Deliveries. Hands down the worst company I have ever come across. They called the day before and gave me a delivery window of 4:45-8:45 and then showed up at 1pm while I was still at work. They told me that they would not come back at the time they had given me and that it was Home Depot's problem and hung up on me. Now here I sit without appliances. I will make every possible claim that I can against this company to help prevent other people from having to deal with this junk.

On Nov. 30 we went into a Home Depot store and ordered a Kitchen Aid dishwasher with a total cost of almost $1,000. We selected Dec. 7 (a Saturday) for delivery due to work schedules. This Saturday is always the St. Jude Marathon in downtown Memphis so notices are all over the news and signs on the streets that travel in the downtown area will be problematic until after 11:00 due to road closures. The delivery company did not take this into consideration and attempted delivery at 9:30 am. There was traffic in front of the home so obviously some roads had opened up but the driver called and claimed that he could not get to our home. We called the dispatch and they rudely told us that they were re-scheduling our delivery for Tuesday.

Home Depot told us they would install the Microwave and charged us the installation fee in advance at the store. They really don't want to install the appliance. When they get to the house they say they can't install the microwave because the microwave does not vent directly out of the back - despite the fact that the microwave was to be vented directly above the microwave in the exact center port location of the previous microwave. Couldn't be more straightforward. It was obvious the deliverymen are instructed to sell you on keeping it... to leave you with a new microwave and leave the customer with the task of figuring out how to find an installer and then dispose of the old unit themselves. Beware of this and when it happens - tell them to take the unit back. Unfortunately we still have the huge microwave on the floor.

Worst Appliance Service Ever!! Don't order appliances from HD!! Home Depot delivered a broken dishwasher, and we waited for a tech to arrive several days later, only to tell us the machine was defective. Yet Home Depot refused to replace the machine! After 4 calls to our local store we finally called Bosch, who agreed to "do us a favor" and replace the machine their "certified tech" noted was defective.

Purchased dishwasher at Home Depot. Delivery came through GE appliance. On day of delivery, their truck broke down and rescheduled us for a week out. They did not contact us. We only found out when we called them. On the phone, when I expressed dismay at having to wait another week, representative (Chris) made snarky remark that "You will wait another week" before putting me on hold. Supervisor was equally unhelpful. Overall, terrible customer service.

Dont shop Homedepot online. Buying washer and dryer set was an awful experience. Delivery rescheduled twice – once due to backorder and rescheduled without notice to me. Then need to reschedule because delivery truck cant make it down the street. But it cant be dropped off at the end of the day at local home depot for me to pick up. All people can say is sorry and I cant believe that even happens. Like who is paying me to be available all these times after work. Why can home depot not meet me halfway when I offer to pick up my purchase that you guys were suppose to deliver. The same day is not an option but I can wait a week and I can pick it up then. Dont do buy it online!

Coming on a year since I purchased a side by side refrigerator from Home Depot what crappy customer service after their agent of delivery ruined my ceiling and carpet in my basement. Home Depot would not even send out a person to review the lies from the Linn Star owner and installers. Have not shopped at home depot since and encourage people not to as well. Menards and Lowes are now getting my business this year. They have received over 2k of my business that home depot did not even see my consideration. Previously they had received in excess of 10k of my business - no more.

Disclaimer: I realize that the installers are sub-contracted to perform installs, and they're not Home Depot employees directly. We ordered a dishwasher online and had it delivered to our home. The first set of installers claimed that they needed to install a junction box to power the new appliance. They also said that new holes would need to be cut inside our cabinets to re-run the water and drain lines, as well as to accommodate the box. They, of course did not have the tools to do so, and claimed they couldn't or wouldn't do that anyway.

We ordered LG washer and dryer on 11/3/2019. Delivery scheduled for the 12th. They arrived but looked like they had been hit by a semi. They took them back. We were to get a call to reschedule but nothing. Called them, rescheduled for the 23rd. No show. Rescheduled for Saturday. No show. No one seems to care at Home Depot. Now have 4th schedule for December 3rd...4 schedules and a month after we purchased. HORRIBLE! NO one is held accountable!!!!

Purchased 16 cu ft. refrigerator online. Use our HD card attached to business. Nov.10. Was SCHEDULE delivery Nov 15. And they said no one home and could not deliver. RESCHEDULE for NOV. 22. SPOKE TO STEWART DISPATCH THAT MORNING. WAITED TO THE END OF DELIVERY WINDOW. NOW 12 days and no fridge. They claim no one home. 3 people in the real estate office below. And tenant took off from work and myself and helper were there both delivery days. Now off to Lowes and going for refund at Home Depot. Very poor customer service.

Bought a refrigerator from Home Depot with wonderful store customer service while expecting the delivery to be just as great... Nevermind that though. It was a complete nightmare. Scheduled delivery for 11/21/19 and time was from 1:30 to 4:30. The day of at 12:00 a woman informs me the delivery will be close to the 4:30 window and the driver will call me. No big deal. Waited until 4:30 to get the automated message stating the time was moved to now 5:30.

We ordered a 30 in. 5.8 cu. ft. Gas Range with Self-Cleaning and Fan Convection Oven in Stainless Steel to be delivered and installed, paying for everything that day. The delivery was scheduled for next week. The day before the delivery was confirmed, as expected, at 4:30 PM. An hour later we got a call from a different number that went straight to voicemail without the option of being answered. This voicemail said the delivery was canceled and rescheduled for a week later. We called multiple times to try and understand how the delivery could be confirmed only to be canceled an hour later, they told us it was a broken-down truck.

I purchased a premium 50 gallon gas Rheem hot water heater at The Home Depot store on N. Division St in Spokane, WA on Monday morning about 9:30 after calling and setting up a request for installation of same on Sunday evening, Nov 10. Home Depot clearly advertises that if you call before noon, you can get it installed that afternoon. What an incredible joke. I did receive a call first thing on Monday,Nov 11th at 7:45 from J&J Plumbing, their contracted installer. She asked me a few questions about my install project and then told me she would send me an email with an estimate right away. Here it is Thursday evening on Nov 14th and NOTHING from J&J Plumbing. I will be speaking to the Home Depot manager about this awful experience. Since, went to Angie’s List, found a responsive and qualified plumber and had it installed on Wednesday. Extremely disappointed with Home Depot. Will spend my money elsewhere in the future.

I choose Home Depot thinking that they will be professional than the local vendors. I explained the below to 5-6 home depot representative and nobody knows what's happening till date. The issue:- I got the project done from Home depot for Furnace, AC, Water Tank and Humidifier installation and Purchase installation. The guy from home depot told me that it will be converted to an EMI and you dont need to worry about anything, just apply for the card.

I ordered a dishwasher from the 23rd street Home Depot, the guy took all the details of what I want to buy, and made sure he understood that the the kitchen countertop is granite, so he has to take in consideration when they come to replace the old one they drill on the side because it is not possible on the top. They scheduled a week later the delivery.

First, I ordered floor panels after a recommendation from a floor expert at Home Depot who I had consulted with in person in the store. When the panels came two weeks later, they were the wrong wood. I asked them to exchange them with the right items, and they confirmed that they would do that, and they ordered the correct panels. However, then nothing happened for weeks. I keep calling, with no results. I was told the order couldn’t be found, or that the order could be found, but they had delivery problems. Finally, i went to the store and spoke to a supervisor who confirmed the order, but he was unable to find the panels that had already been delivered to the store in their warehouse. After an hour, I left while he promised he’d work on it.

Gustavo helped us to safely maneuver our water heater down to the basement. Refused a tip. We were short on manpower and knowledge to get it down narrow stairs. He was very knowledgeable with suggestions.

New to area, purchased washer and dryer, Home Depot stated deliver should arrive 5 days after purchase between 4p- 8p. Received a call from delivery service (8:12p) stated their supervisor advised them to stop all deliveries due to the time "it was late". I asked for the supervisor to call me since I have been waiting and rescheduled my evening around this delivery. He stated he would pass the message along but my delivery will be at my address the next day.. but could not give me a time. Supervisor never called, at this moment I still have not received my purchase. I have called the store where I have purchase and left 2 voice mail messages for the person over delivers and still no call back.

We purchased our kitchen appliances from Home Depot simply because they gave us the best price and we had a great experience with our washer and dryer we purchased from them as well. Our appliances arrived at our house about 5 weeks after purchasing them. The fridge had 5 dents in it (2 from the fridge cart the delivery guys were using) and a scratch on the front. We were told we could try to get compensation for the products because of the damage so we thought we would try. The stove had a huge scratch and dent on the side and the "3" button did not work.

Home Depot has the worse customer service ever!! I purchased a washer and dryer last Sat. They told me it would be delivered this sat but of course no one showed up. They claimed their deliveries are too booked and now needs 10 more days to deliver. I called Lowe's and had it delivered the next day. So I took my receipt back to HD to get my money back (1,400.00) and now they have the nerve to tell me I have to wait for the delivery service to return it to the manufacturer. Why is this my problem if they couldn't deliver it to me? What says they will delivery it back? Home Depot I want my money back. YOU SUCK and PS absolutely no apologies were ever given. All I heard was, "Oh well this is our procedures". Well don't worry HD. I will never be back in your stores again.

Bought a Whirlpool stove and after a week the hinge on the door stopped working. Called to ask for a replacement unit but was told that it would have to be repaired and not replaced as it was not reported within 48 hours. I am not able to cook on stovetop as I must put large heavy chair in front of stove to keep door from falling open due to pressure of spring. No one at Home Depot seemed to go beyond "we sympathize with your dilemma but... we cannot replace the unit." Repair man cannot come for over a week. I should have gone to my local appliance dealer who could have come that day and replaced the unit and not repaired it!!! So much for the big box stores and never never again HOME DEPOT.

We ordered a stackable washer and dryer online from Home Depot. In order to save the $60 delivery fee I tried to have the units delivered the to the store, but I was informed that regardless of if I had the units delivered to my house or to the store I would have to pay the $60 delivery fee. This was strike one. Why should a customer pay for a company's logistics?

If I could leave less than one star I would. I went through 3 weeks of absolute TORTURE trying to get a dishwasher delivered. We had to cancel and reschedule 2 appointments because we were not called with instructions from Home Depot and the delivery drivers did not get in contact. Then they would lie about calling us to deliver the dishwasher when they did not. When they did not show up in the allotted time, we were told by the delivery driver to "Wait more". The level of unprofessionalism that we encountered during this three week process has been horrific. NEVER AGAIN doing business with Home Depot as it seems there is nothing but incompetence and no accountability at all levels.

I am in the middle of a terrible customer service experience with Home Depot. After spending hours on hold and on the phone with them to arrange the installation of a new dishwasher (and hauling away of the old dishwasher), I just had two technicians show up to try to install the dishwasher...that hasn't been delivered yet. There is apparently no contact between the technicians and Home Depot, so they are unable to check where the truck is that supposed to deliver the dishwasher; and I am now back on hold with Home Depot, to try to find out where the dishwasher is. Once it's delivered, I guess it will just sit in a box in the living room of my condo, since I will then have to call Home Depot back again to try to reschedule technicians - who knows when that will be. What abominable customer service. To be honest, I never write online reviews of products or services, but this experience is so frustrating that I felt compelled to share it.

Do not buy an appliance from Home Depot if you plan on having them deliver. I’m still waiting after 2 failed delivery attempts. They use a company called Franks Transfer or Transport. I took a day off work for a 2-6 pm delivery, they called at 5:57 to say they still had 2 deliveries ahead of me. I rescheduled for a Saturday, long story short, another pack of lies from them and no delivery. It’s obvious that Home Depot’s customer service department in Lake Mary has no power to help their customers with these issues and based on the comments made to me by this delivery company, they know it.

Had a Whirlpool washing machine delivered on 10/16. They came first thing at 9am which was great. 2 delivery men carried it in my basement through my garage, and nailed the door. Which pulled the veneer off slightly, minor damage, no big deal, but they acted like it didn't happen. Whatever. The real problem was after they put the new washer down, and took my old one away. One of the guys says he is going to give me new hoses for pipes on the wall that go to the back of the washer. I said ok. He goes to truck, when he came back I asked him if he really needed to be doing that since I didn't request or pay for an installation and my steel hoses were fine. He looks at me and smiles like he didn't know what I said (or care). He has one rubber hose on, goes to put the 2nd one on and I hear water splashing on my floor.

Ordered a fridge, washer, and gas dryer with Home Depot. They delivered the fridge and didn't even unwrap the trays or put in the trays for us. And the door was installed unlevel. And there was a few other issues. Then I called Home depot to have them come back. They came back a week later and re-installed the door and left. After they left, we noticed the fridge door doesn't close unless you physically lift the door. Then I called home depot to come back, then a week later they came back and reinstalled it. Moving on to the washer and dryer, the first delivery company came and installed the washer, they said they couldn't installed the dryer because they smelled gas. Then they left.

I ordered a washer to be delivered on 10-12-2019. By the afternoon I still didn’t get a call from this third party delivery company to give a 4 hour window. I called Home Depot-and spoke with an assistant manager. He emailed the third party delivery company and said they should call me. They didn’t so I called the assistant manager back. He got ahold of the delivery company via email. They won’t be delivering the washer until the 15th which means I lose a day's pay of work waiting for their delivery which should of been on the 12th not the 15th. Home Depot needs to go back to their own Home Depot trucks for delivery. This is ridiculous, unprofessional and totally uncalled for! Never again!

Bought a dishwasher, range and microwave from Home Depot. Paid for installation of the dishwasher. Exact same model as the one already installed--just a different color. Installer came and said they couldn't install it because it was a "side-mount" and the board on the right side was missing. Oddly enough, when the dishwasher was installed two years ago, Home Depot installers removed the board to install the dishwasher and we just never got around to putting it back on. So obviously, the board in question was not integral to the installation.

I had bought a dryer online and had to wait a week for delivery. Unknown to me we have the wrong outlet to plug the dryer into the wall. So I refused delivery and the delivery men called and spoke with someone right in front of me and said everything's good. No other instructions were given. I called to see when my refund would post since now they have had my money for almost 2 weeks and I have nothing. Took 6 phone calls because i got transferred wrong 4 times and hung up on once. Apparent my order was not even cancelled and i now gave to wait 7 to 10 more days until they return my money. What scam. Never order from these crooks!

Don't understand negative complaints on this site. Bought a Whirlpool side by side refrigerator and was told that any damage needed to be reported within 48 hours. Ten days later my wife noticed some damage on the side of refrigerator, close to the floor. It was obvious that the refrigerator had been dropped. We went to the store and talked with a lady in the Appliance Dept. She called Whirlpool and they stated that they would have somebody come out look at it.

So it use to be that you could buy an appliance and be sure that if it didn't meet your needs that you could return or exchange it within a reasonable amount of time. That was a predominate change from the 60's and 70's where you were out of luck when you walked out the door. That was a great change to support customers during the 80', 90's and 00's but it no longer is true.

Two years ago we bought a Samsung electric slide in stove from Home Depot with a three year extended warranty. Two months ago we turned on the self-cleaning function and it burnt out the oven and the control panel for the stove. After doing some research we discovered this is a very common problem with this model of Samsung stove. We immediately notified Home Depot. The company that handled their extended warranties spent a month asking us to prove we had the warranty even though we sent them a copy of the sales receipt four times, which is what they required as proof. We were constantly in contact with the local Home Depot in Westminster, CO. They were no help and just kept referring us to their extended warranty company. Finally, after a month Home Depot sent out a repair tech. He fixed the stove but told us not to use the self-cleaning function because it will only burn out again and was a fire hazard.

I have had the absolute WORST experience ordering and installing from HOME DEPOT. I ordered a dishwasher back on August 20th and it’s October now and it has still not been installed after wasting so much of my time and money waiting around for them to come to my home on 6 different occasions without doing anything but wasting my time. They delivered a broken dishwasher that could not be installed, yet they will not replace the dishwasher that they delivered to me broken.

First of all never buy a Samsung Brand appliance. We were warned that service on Samsung was very difficult. Second don't bother buying the extended appliance warranty from Home Depot unless you have lots of extra time in your life to deal with actually getting service work done. I have needed service twice this year on 3 year old Samsung appliances. The first time it was my fridge and it took the warranty company 2 months to get it repaired after sending the service person twice to the wrong address and actually three service trips to fix the problem.

Take a few months off from work first. That way you won't have to explain to your boss why you're coming in late. (I had 6 different delivery/install days!) I decided on July 10 2019 to buy my kitchen appliances from them. I knew it might cost a little bit more money ($7500) but I wanted to give them the business. Unfortunately, I decided to buy 3 appliances from 3 different manufacturers. Maybe that was my downfall. We set up a delivery date of Aug 17 (1st delivery date[DD]). Over a month away but they said they would need to make sure they get all 3 appliances together before delivery. I was not in a hurry so I agreed to that.

The worst delivery of my Whirlpool fridge I bought on homedepot.Com. Do not buy due to Home Depot knew the delivery company. He have a lot of delivery complaints and reviews so why use such a terrible delivery company?? The Home Depot I paid was to haul the old fridge to deliver and install my fridge! He just left it!! Hanging in my kitchen!! Then hauled my new fridge away!! Because Rashad had 8 deliveries to do since he came at 7 pm 1 hour late. By 8 pm he had another delivery!! For the record I gave Home Depot appliances details smooth delivery about my foyer. Knew in advance!! When Rashad showed up, lied to Home Depot my foyer was not safe to deliver/Install. The truth is he had another delivery to do by 8 pm and did not want to deliver or install!! My fridge I bought Sept 20. Rescheduled another week at October 3!!! To help others do not buy fridge, stove. Home Depot delivery is the worst!! I may buy at Best Buy!!

Could write plenty. Very frustrating experience. After installation, ice started forming in my freezer. I was told by a service company and an installer to return it. Flaws were pointed out to me. I didn't see the problem immediately but called HD well within the first month. I found out HD has a two day return policy. Lowe's has a 30 day return policy and I was told by others with new appliance problems that they honor it with no hassle. This is just one issue but one which may be helpful.

I ordered a refrigerator for delivery on a day someone would be available to accept the delivery. Our delivery window was 9 AM-1 PM, but we never received our 30 minute notification call. Calls to the delivery information number only routes to an automated system that states our delivery is on schedule and repeats the 9 AM-1 PM window. After 3-4 calls to the store over the next 5 1/2 hours, we were told several times that there was a delay, but we should receive our call soon and that they had no way to contact the delivery company.

After 30 days, my brand new GE refrigerator compressor stopped cooling, 51 degrees freezer 58 degrees fridge. Most of my freezer contents are ruined. To recap the response and the process from Home depot:

I bought a high end washer and dryer from Home Depot and told them about my steep driveway. I have had Lowe's deliver refrigerators and other appliances at my house with no problem. When it came time to deliver the washer and dryer the lazy delivery people said the driveway was too steep for them and would not unload the items from the truck. I called Home Depot right away and they said there is nothing they can do. I have had larger trucks with large furniture delivered with no problem, just takes a little more work, which these lazy people did not want to do. They drove away saying it was too difficult for them. Home Depot did nothing to help. They said they would cancel the order and refund my purchase price in a few weeks. Stay away from Home Depot for appliances, you will regret buying from them!!!

I bought a dishwasher with delivery and installation. Location was not my home, so hired someone to be there for installation. Installation subcontract firm drove by house 30 minutes after the installation window, claimed they couldn’t get in the very short, clear driveway, and took a picture of the front yard (not the driveways) as justification. They also post pictures of the interior of the house from a real estate company - kind of creepy. The last time I had such poor performance from a vendor was a product from Sears. They subsequently went into foreclosure, and I haven’t bought from the stunted Sears since. Home Depot is on that avoid list.

Ordered a washer from Pickett Rd Home Depot Alexandria VA 9/4/19. Delivery was set for 9/12/19 with four hours window. Took half a day off from work waited but the washer never showed up. Called 800 number. The first excuse was that the truck had broken down. So I called again. This time they said they are all in a meeting. Both phone calls to customer service took about an hour. Got fed up so I went back to the store got my refund, store manager not much of help. To reschedule another delivery it would take another 11 days. Really disappointed, as small business owner we do about 60-80k with Home Depot. I’m closing everything with Home Depot. I will take my Business some other place. Khan Refrigeration/Mervis.

I purchased a dishwasher with the installation option. 1) Finding someone to talk to and purchase is not easy. I went to that department no one there. I came back 20 min later and they were helping someone else. I waited for another 20 min and then left. Came back another time and again someone being helped. I waited 30 min wandering around and finally got someone to help me purchase. When they came out to installation the installers said they could not install. A couple weeks went by and I called for a refund and did not see the credit on my card. I called again and they finally after many delays credited. Note: I called a contractor to install the dishwasher and he did in about 30 minutes. "What was the problem?" I asked... Contractor said "at first glance it looked like it was not going to fit, but once I got into the job I just had to wiggled more than usual".

Went to the Ankeny, Iowa HD store to buy a microwave. I knew exactly what I was looking for. HD said the microwave was not in stock and would need to be ordered. Ok, no problem. That happens. Only, you guys wanted to charge me an extra $60 to get the microwave to your store! Not ship to my home, but just to get it to the store for me to pick up. You seriously wanted me to pay you to get your product to your store?! Nope. I literally drove two blocks to Best Buy, where they ordered up the microwave to their store for free. I'll be picking it up at Best Buy in three days. BTW: I own a home and numerous rental properties, and I spent $3,000 at HD just last month, and a lot more over the last 2 years. I'll be reconsidering where I do my shopping if this is the way I am treated.

We bought a refrigerator at our local Home Depot and they set up a home delivery date for us with GE Appliance Delivery Service, the delivery company they contract with to handle their appliance deliveries. We called the night before the delivery date to confirm and were told we were set for the delivery the next day as planned. We called in the morning to confirm a delivery time and were told there was no refrigerator. We spoke with Debbie at GE Appliance Delivery. According to Debbie, they did not have our refrigerator to deliver and she had no idea where it was. She suggested I call the manufacturer. (??) I told Debbie that we took the day off from work to be home to accept the delivery, and someone from GE Appliance Delivery should have called us if they knew they had no refrigerator to deliver as scheduled that day.

Cheats! Ordered GE range. On the day of delivery I called them. They informed me then that they had cancelled the order and have to re order. When I did reorder they charged me an extra $100. Canceled that too. Lowe's is 100 times better.

Ok. I had a serious conflict of time with needing to take care of my job. So I called 2 1/2 hours prior to my 4 hour window. I added my number as the contact number for delivery. The woman I spoke to said that I was 7th in line to be delivered. From 1030 am to 230 pm. So I asked her if it was a safe plan to expect them to arrive around 1230 to 1 pm. She said yes. Then the prearrival call was not made to me. Then my daughter who was at work called me and said they were at the house. She text me the number they called her from.

Purchased a mini refrigerator with the Home Depot in Wallingford CT on August 20, was told would be delivered between Aug 26-Sep 03. Then on Sep. 03, the shipping company called stating it would not be shipped until Sep 11, there was no way it would be delivered on Sep 03. Called Home Depot and was told they couldn't do anything even though they hired the shipping company and I purchased the refrigerator through them. Was told I could come to the store and buy a different one, cancel the previous purchase. When I tried cancel the order, was told I couldn't because it was already in transit. The manager asked me to call the shipping company which is absurd, because the shipping company says they only take orders from Home Depot. So I didn't get my delivery on time, and couldn't get credit back either. Worst of all, the manager tried put the blame on me. Overall terrible experience.

DO NOT USE XPO. Bought an entire suite of LG kitchen appliances from Home Depot. Told HD can't install double oven or gas cook top due to custom measuring/modifications. Recommended XPO - who would charge an additional $450. Worst, rudest, most incompetent company I have dealt with in 50 years. Avoid at all costs. Hire an electrician or appliance installer you trust. XPO subcontracted to a small company. They installed the double oven incorrectly creating a dead short. I had to hire a different electrician - XPO denied any issue. Worse, they incorrectly installed the gas cook top, breaking a new valve and connection, causing a gas leak.

So we purchased an over the range microwave from the Home Depot and purchase the installation as part of the package. The two morons who came to the house did not even bother to read the installation instructions. They drilled four large holes in my cabinet and completely botched the venting process. After two weeks I'm almost there as the required parts have been shipped thanks to a God send named ALEX from Home Depot. If you are planning to have the Home Depot install any appliance I would think again. By the way, Freight Rite, Inc. also does Lowe's installations as well. Look elsewhere!

My mom bought a new washer by Whirlpool back in 2016 and purchased home warranty service. My mom is in a wheelchair and depends heavily on her clothes being washed daily. She made a call 2 weeks ago and a certified Whirlpool repairer came out to diagnose the program and has been back 2x with parts and the washer has not been repaired. According to their policy, another call has to be made with more repair parts to see if the washer can be repaired. If it cannot be repaired, cash back or replacement washer. Today is 15 days.

MY DISGUST with Home Depot and Samsung Appliance Process August 29, 2019. VERY DISSATISFIED CUSTOMER H ** Atlanta, Ga. On July 8, 2019 we purchased a complete appliance package (Refrigerator, Stove, Microwave, and Dishwasher) from Home Depot. Delivery was set-up 8 days later by Home Depot. We have already paid for the package.

I was doing some work in the laundry room yesterday, noticed that one of the legs of my brand new dryer was bent, bad, it won't adjust anymore. Can't believe I even tipped the delivery guys. So now I'm stuck with a dryer that has a bent leg and can't be adjusted. You spend $700 on something at Home Depot and their delivery guys damage it. I will keep an even closer eye on every delivery. Not likely to buys from Home Dept again.

I bought a fridge on June 24 and Home Depot they deliver the wrong fridge in. The person that deliver refuse to take it back. He told me, "you need to call Home Depot and tell them that they need to send the right one and take this one back." Two months later I’m still waiting for the right fridge that I bought that is more expensive. Of one day left me so disappointed on Home Depot. My fridge was supposed to be delivered today so I called to make sure and Frigidaire just told me that they’re not bringing anything And that they give the money back to Home Depot and I don’t know anything about. This is ridiculous. So Disappointed of Home Depot.

We purchased 6 brand new appliances all at once. The delivery guy did not install feet on the dryer, so it was un-level and they had to send a tech out to resolve that. Then, the washing machine at a sheet and began making a clicking noise. Home Depot's solution is to keep sending a technician out, so, as it stands, we are waiting for the technician's third visit to fix our BRAND NEW washing machine. I have been given an extensive run-around by everyone telling me why they cannot replace it and the manufacturer is to blame. I BOUGHT IT FROM HOME DEPOT AND EXPECT HOME DEPOT TO MAKE IT RIGHT. To this point, they have not.

Have had this washer for about a year and half. Started giving me problems but not nearly as the problems I have had with Home Depot and their negligence to take care of the problem. So disappointed in their service and the companies they contract to do repairs. I have called numerous times and no one takes the time to add notes. I have to explain myself every single time. Have talked to so many so called supervisors and they do nothing. The so called case managers never answer the phone let alone call back. I have left 5 VM to them. It's been over a month and I still have no washer. I requested my money back and they said no because it's still being repaired, when Esquivel's appliance repair said it was not repairable. NEVER AGAIN WILL I SET FOOT IN A HOME DEPOT AGAIN.

Had a stove delivered to my house. They took about 2 minutes to install it. I asked if they checked for leaks and they said yes. So about 5 minutes after they left I walked past my stove to get a smack of gas to my nostrils. I had to pull my stove out and shut off the gas line. I then checked myself for leaks and found it was leaking from the stove connections. They didn’t even bother to tighten it or use any sealant of any kind. Luckily I didn’t leave my house right away and caught it.

I recently purchased three appliances from Home Depot. A French door refrigerator, a dishwasher and a microwave. When they arrived, I inspected all three and all three had damage (dings and bent metal). I sent them back with the delivery crew and called Home Depot delivery services. They tried to set a new delivery date but I informed them that it was too far out (almost two weeks). So they gave me an earlier date that I could live with. Well that day is here and now they tell me they can't deliver because they haven't received the new units from LG. Three days wasted taking off of work to get the appliances and I am not sure they will come on the newly scheduled day. Beware!!!!

This is a review of Home Depot online ordering and delivery. I never actually received the fridge. They failed to deliver on two sequential Fridays. The first Friday they cancelled late the day before. I rescheduled for the next available day which was the next Friday. On delivery day somebody at the delivery company (RAS) fraudulently reported that they tried and failed to deliver the fridge.

DO NOT LET THE INSTALLERS take your appliance out of the box until they have removed your old (in this case) dishwasher. While they were inside with me, telling me they couldn't remove my old unit, someone in the truck unboxed the new unit and threw away the insulation! Unbelievable. Further, since they had 18 installs scheduled that day, they HAD to find reasons not to do some of them. There is NO WAY to do a good job installing appliances 18 times in 18 different homes in one work day. Thus, they look for any excuse to move onto the next house without doing the job. And, apparently, remove any items that might slow them down (in this case, the insulation around the unit).

We bought a KitchenAid suite for the kitchen. I got a phone call the day before delivery for my window of 2-4 and 4:00 came along and I still had no appliances in my house. We already had to wait 6-weeks for delivery. We know that we would not receive our refrigerator because it was damaged inbound but I was told that I would see my other appliances still. Once the time passed I started making phone calls and come to find out they changed my delivery date and did not notify me of this. We removed our old appliances from the kitchen the night before so when they came in I could Start installing the new one since I did not pay HD to do so.

Note this is not a review of Samsung's Washer and Dryer, but instead of Home Depot's Delivery Service. I paid for new hoses (including a 10ft hose), and they told me they were going to install the washer for me. Delivery day comes, the guys who delivered only had a 2 ft hose with them, not long enough (I paid for a new 10 ft hose!). So they just left it unhooked up. Jerks.

I purchased an expensive wall-mounted range hood online and when it was delivered it was an opened box, with plastic bands around it. Upon opening it, I found it was an item that had been opened, taken out and then returned. I paid full price and this was not acceptable. I started a return immediately and put the box with the shipping label taped to it on my front porch. I called Home Depot everyday to make sure the return was in order and that it was going to be picked up. Everyday for 4 days their reps assured me everything was fine, and that it would be picked up between 8am and 8pm.

Moving into a new house - need a washer and dryer. The delivery date was put 4 weeks out so we had to spend first 2 weeks without either. When they were delivered the delivery guys said there was a problem with the wall plug (receptacle), and that the dry works fine because when you jiggle the plug in the wall - the light comes on for a split second. I had him write it on the delivery receipt and then I signed the delivery receipt thinking that was enough proof. I missed the line on the receipt where the Driver was supposed to sign. He never signed, so I'm not sure if I can even use the receipt as proof of that person being here. In any case I had an electrician come to the house to check on the wall receptacle to see if it is functioning properly. He said that the problem is definitely with the machine (Dryer). My wife then call Home Depot Customer service and they get Samsung and the Delivery company on the phone to help.

Paid for delivery, installation and haul away of Dishwasher. Waited 2 weeks for delivery. Third party delivery showed up at 5:40pm on a Friday. Parked in the middle of the street rather than backing into driveway. Invented several excuses such as... Cannot locate water shut-off, showed them where it was. Then they said it had to be next to water faucet per code. Drain line was too short; I suggested they use existing drain line. Called Home Depot, they set me up in their Pro Finder and I located someone else to come out to install.

We purchased an LG refrigerator from Home Depot! Big mistake. We also purchased the extended warranty through Asurion, which "assures" that if the appliance has to be fixed more than three times it would be replaced under the "lemon law" terms in the contract. That is rubbish. Our ice maker broke down and it took nine times for a technician to figure out what actually was wrong. Each time a technician was called out and "worked" on everything imaginable. Nothing worked.

Ordered a Maytag washer from Home Depot online. Bought the hoses, the drain hose, paid for the removal and earliest delivery was almost two weeks. Delivery guy came today and said 1. The drain hose couldn’t be hooked up because the washer is in the basement. Told him the salesman said it drains up to 8 feet. 2. He then said the hose was too long and he couldn’t install. 3. Gave him the old drain hose, he said he was only allowed to use new parts. 4. Told him installation was what I paid Home Depot for, he said he doesn’t work for Home Depot.

I bought a washer and a dryer from Home Depot which they said they had 27 in stock. I had to wait 10 days to receive the shipment from the warehouse. Home Depot's, Ovation Delivery guys brought just the Dryer initially and said the Washer was on back order. When I called Home Depot Appliance section in Edmonton the salesperson started acting up and was not very helpful. Called Home Depot projects had to wait on the line for 30 minutes two times and had to wait on line for 15 minutes to get in touch with Customer Service Agent. Couldn't left a message. Contradicting statements from Home Depot stating the driver could not load the Washer since there was no space in the vehicle. Which was not what was stated before and the driver said the unit was back ordered. Agent at Home Depot said they would compensate me for the trouble.

Bought a LG French door refrigerator with extended warranty. Home Depot states they will replace the refrigerator if it can't be fixed. We had problems right from the start with food not keeping temperature. This time, the unit was declared "unfixable" with a major electrical problem. We have been trying since June 17th to get Home Depot to honor it's promise of a new unit and we are not getting reimbursed for the defective unit. Do not bother to purchase the extended warranty - Home Depot does not honor its promise to replace your defective unit.

1. Washer was delivered damaged (hole in back and water poured out of it). 2. Called to have another sent/ situation fixed... No one knew what to do, transferred 6 times. Called the next day to confirm they would bring the pedestal as well, because it was taken with the damaged unit. 3. 2 weeks later, unit delivered with NO pedestal...no apology, no one cared when called.

Where do I begin? We purchased a new Whirlpool kitchen combo on 5/26/19. This consisted of a new dishwasher, stove, microwave, and fridge. We had an original delivery date of 6/22/19. We had some things come up and therefore pushed our deliver date out until 7/13/19. We removed all of our own appliances from our kitchen on Tuesday, 7/9/19 because we were also having new flooring put in by Home Depot on 7/11 & 7/12. Whelp, the kitchen combo never showed up on Saturday 7/13 and no one knew where it was!!!! To this day, we have not received an explanation as to why we never got our appliances on 7/13. We got the runaround from Home Depot and Whirlpool. On Tuesday, 7/16 we called Whirlpool because WE STILL HAD NOT HEARD ANYTHING!!!! And we're told it would be delivered the next day, 7/17/19.

I would strongly advise against ordering any appliances from Home Depot, and absolutely do not recommend their protection plan. The salespeople in the store will promise things that HD does not back up.

Ordered several appliances for a duplex I own during July 4th sale. Received email and voicemail the day before delivery. On the delivery date, NO CALL, NO SHOW. Called customer service twice, and got TWO assurances that the deliveries would be made. NEVER HAPPENED. Waited until midnight. Next morning checked delivery status and the webpage showed "Our system shows that your appliance has already been delivered". Completely false. Called customer service again and initially they claimed the delivery would have to be postponed for 2 WEEKS and I rejected right away. Now we'll see will my orders worth of thousands would ever come.

When I put my order in on July 9th, I was told there could be a late afternoon delivery. Delivery day comes and they are delivering between 9 am and 1 pm, I explained that I was at work that this is why I asked for a late afternoon delivery. I was told that I had to accommodate their time not mine, mind you this after I spent 1200 on appliances. I still have other remodeling things I’m doing that I would have purchased at Home Depot, but now it will be a cold day in hell before I spend another cent with this company!

Our delivery was scheduled for Monday morning 9am-1pm. Received confirmation the evening before. The morning of, we received a call at 9:30am that our delivery was being delayed because the truck was broke down and it couldn't be rescheduled until Wednesday morning. I had checked and there were 7 deliveries ahead of us. Why did it take until 9:30am to tell us that the truck basically never showed up to the warehouse to pick up the deliveries. I know this because I was offered the ability to pick up the item. I would have picked it up except they refused to put it on my vehicle for me. I would have had help at home, but not at warehouse...

Appliances (Fridge, Dishwasher, and Range) were promised to be delivered on 7/11 (our 21 year anniversary) from 4-8 pm. So we cancelled our plans in anticipation for our new kitchen. Around 7:15 pm we received a call from the delivery guy saying they were running behind and there were at least 5 people in front of us. I told the delivery guy that I just wanted to know if they were going to come or not, but he would not commit either way. He just gave me the runaround saying he didn't know if they would be able to make it or not. Basically, he wanted ME to cancel the delivery, not him so that his paperwork would say the customer cancelled. So at 8:45 pm he calls back and says there were still 2 other customers front of me. So again, I ask if the delivery would still happen and once again he wanted ME to cancel. It's like he refused to say "We are running late and WE CAN'T deliver. I ended up canceling that day due to it being so late.

Home Depot uses GE Appliance Delivery service. The men who came to install the washer and dryer said they could not install - the dryer vent was not appropriate and the washer connection was corroded. I called my local handyman to come fix the problems, and he said neither was true. The job involved some tricky maneuvering of the washer and dryer, so it seems they didn't want to do the installation. The delivery company cannot return for a week, so I will need to pay someone to install them myself. Customer service rep at GE Appliances, Ashley, ID **, was unspeakably rude, and should not be in the customer service business. DO NOT USE Home Depot home appliance delivery.

I ordered a dishwasher on 7/1 with a confirmed installation on 7/5. On 7/5 the dishwasher delivered was damaged and installers took it back with them. I had a confirmed re-delivery set for 7/12. On the morning of 7/12 I hadn’t heard from Home Depot, so I called them only to find out my delivery had been rescheduled. I was never notified of this and I was not available that day. The rep just breezed past that part and wanted to know and made some vague reference to “maybe getting you some kind of compensation”. Not an amount or a commitment, just a passing mention. At this point I did not feel I could trust their word to either deliver the dishwasher or make any provisions for their errors so I asked for a refund. I was told that would take 2 weeks. Home Depot has had my money for 3 weeks now, I still don’t have a dishwasher and they want to keep my money another 2 weeks. I would recommend you think hard before doing business here.

I phoned the Phillipsburg NJ Home Depot on July 11 2019 at around 3:15. Asked for the appliance department. The woman who answered was not clear speaking as to her name or department so I asked if this is the appliance dept. The woman in a very abrupt voice stated "That's what I said". So I told her she just lost a sale. I hung up, called back and asked to speak to the manager. The girl at the customer service desk asked what is it in reference to so I said appliances. She put me on hold for about 2 minutes, returns to me and states the manager is currently tied up and asked if she would handle it. I stated no and again was put on hold. I hung up after 20 minutes. It's no wonder the sales associates are rude and unprofessional when the store manager is just as rude and unprofessional. I do not recommend this store for buying anything. They lost a $585 sale. Brenda. Phillipsburg NJ.

Last year well to be exact one year and a half ago I purchased a GE refrigerator from Home Depot. I've had it for eighteen months. Six months pay the Warranty. It has developed hair line cracks on the back of it. Like eight of them. It looks terrible. We paid fifteen hundred dollars for the damn thing. I called them Because even though my warranty had expired by six months this is like a manufacturers defect. She tells me that there's nothing they can do because it's considered cosmetic. Cosmetic or not paying that much money you want a quality product. We have a home Depot credit card but this will be the last major purchase that we will buy from them. Which is a shame because my husband retires this year and we were going to fix our whole entire house up using Home Depot products. Not now. If they can't be honorable enough to stand by their product. Very dissatisfied. Kaye **

Very disappointed with Home Depot's appliance delivery service. After being told to expect delivery between 4pm and 8pm, and to receive a phone call at least 30 minutes before the delivery team showed up, I get a call at 1pm saying the delivery driver is outside my door. I scramble to find someone who can be there in 15 minutes - the driver and delivery company (they called separately) both agreed to wait the 15 minutes. Less than 15 minutes later, our nanny shows up to let them in, but they had already left. We cancelled the order and switched to Best Buy - they offer in store pick up. Home Depot being demoted from first place we look for appliances to one of the last.

I ordered shelves online from Home Depot because it said online that delivery would be free. I was spending over $400 and when I put my postal code in, $75 in delivery was added to my order without any notice coming up saying I didn't qualify for free delivery. My house is 10 minutes away from the Home Depot I was ordering from... Luckily I caught it before I confirmed the order and we picked the shelves up ourselves and saved the $75. Not impressed with Home Depot advertising 'free shi pping over $49.'

If I could give them a lesser rating I would. I was scheduled for a delivery today 6/28 and called them with specific instructions on how to get to my house. Driver called because he took the wrong road and couldn’t get there. I called back and his phone was shut off. Called customer service and was told he was never given the instructions. I asked them to have him come back and they told me he would not because it was my fault for not giving them the instructions a month prior when I put in the order (I’m new to my town. I didn’t know those instructions then but that’s beside the point). I’ve never dealt with such rude, nasty customer service reps in my life. I now have to take another day off of work to sit around and hope the driver can figure out GPS this time. I will never be ordering through them again.

The extended warranty for that Home Depot sells for refrigerators are TERRIBLE if not TOTALLY WORTHLESS. I purchased an LG French Door refrigerator less than two years ago. When the refrigerator stopped working I called Home Depot for help. They transferred me to A&E Service who handles the warranty. 1st appointment was scheduled for 17 days later, day of appointment they called and cancelled. Next appointment was scheduled for 15 days later, for a total of 1 MONTH without a refrigerator. What a runaround! Home Depot will not offer any HELP other than to tell you that you need to deal with the Warranty company A&E Service. Again! I must say what a runaround. Poor customer service, worthless warranty.

Refrigerator. Today 6/28 I was scheduled for delivery. They called. Said they'd be there in 25 min. I said, "Ok. Pull in driveway. It's easier that way." This outfit that works for Home Depot is disgraceful. Don't ever buy from Home Depot. They said I wasn't home. They called 2xs. Only 1 was called. Then they said they waited for 15mins. Left. I never answered the door. No doorbell was rang. My dogs didnt bark. How Disgusting. I have 200 worth of food I can throw out now and 95.00 meds that is going bad, The Linden NJ store the management told me they'll send me a loaner. Nothing was ever done. Who pays for the perishable food and meds. Never buy from Home Depot. Their delivery people are the lowest of low.. Shame on you Home Depot. Best Buy uses their own people. Makes sure their customers come 1st even if it's late delivery.

After ordering a fridge from Home Depot the delivery guys refused to listen to us when we said the entryway into the kitchen from the front door was too small, and they'd have to go around from the back door. So they scraped up the entryway into the kitchen. I wish I could add pictures, just horrible! Scrapes up and down the entryway, a chip taken out of the drywall, and a chip taken out of the floor molding! We called their supervisor right in front of them and are now dealing with Home Depot in person. We're doing all of this the same day. Oh and to top it off, the fridge is scratched too! $1,700 and a scratched fridge and wall. Unreal. Never ordering from Home Depot again!

I purchased a refrigerator from Home Depot NH November 2018, the delivery company dropped my lead glass entry door on my porch breaking 5 lead glass panes and door won’t close correctly. Home Depot referred my claim to Sedgwick claims, Sedgwick referred to Raymer's Express, Raymer's referred to delivery company no name Christian 2 men in unmarked truck. To date 8 months no one will even address issue. Multiple calls to all involved, 2 Men and a Truck will not respond. Home Depot takes no responsibility for my front entry door taped with scotch tape to keep glass in! Home Depot no help at all!

I purchased a dishwasher from Home Depot, inspected it on delivery and it looked fine so signed off. When getting ready to install the dishwasher we noticed the door wouldn't close, we opened it and realized the basin was dented on the inside back bottom and top and there was in fact a dent in the back that was perfect straight line that was overlooked (most likely because it looks like part of the design). Since it was after 48 hours Home Depot has washed their hands off the problem. They refuse to exchange the dishwasher because their policy is 48 hour return on appliances (who realistically installs all their appliances within 48 hours of delivery??).

We purchased a GE stove from Home Depot. When they delivered it, they were suppose to haul away the old stove. Well, the delivery guy told me he couldn't put the old stove on the truck because it had roaches in it. Therefore, he decided to leave the stove on the side of my house. I called Home Depot and told them about it and they told me the stove would be picked up that day. The stove is still on the side of my house waiting to picked up. STOP BUYING FROM HOME DEPOT!!!!

I received a phone call from the Protection Plan apologizing for the miscommunication. It is NOT their policy to randomly select customers for review, as I was originally told by a misinformed customer service representative. There was problem with the computer systems not being able to connect my account because there were two different phone numbers. The service repair for my refrigerator has been scheduled and I am very pleased with the response that I received to my concerns.

Purchased an electric hot water heater to replace my old one, asked for the install through their contractor. Got a call from a number with no caller I'd info. Had a nice lady who stated they would be sending someone out for an estimate, she also mentioned having to pull permits. Now having rehashed homes in the past I questioned her about the permits. My State doesn't require a permit to replace a water heater as long as it is 1 not moved to another location and is not a conversion from electric to gas. I knew that I didn't need a permit and told her so where she lied to me saying code had changed. I scheduled the guy to come out for a quote. Then proceeded to call both the county and state to check if the code had changed. It had not, as long as the existing heater was at code I didn't need to pull permits or have a state inspector come out.

I went to Home Depot (after horrible experience at Lowe's) to buy a washer and dryer that were advertised to be on sale. Found a young lady, very polite I might add - to get me a sales associate. Well... Is it a prerequisite that employees at these stores NOT know how to do a sale? The guy informs me that his department is counter tops but that he'd try and help me. He got through everything on the washer but when he started on the dryer, he got confused. At that point, he asked me to wait 30 - 40 minutes until the sales associate for that department came in. Are you telling me that there was no one else in that store that could ring up a sale. After dealing with both Home Depot and Lowe's in one day - I came home without either a washer or dryer.

My wife and I bought $1600 Samsung refrigerator three weeks ago. It has not made ice from day one, and we have had 3 service calls. The service techs are performed under contract with DIRECTV and Home Depot will not honor any return after 48 hrs. The irony is that the ice maker must be installed for 24 hrs before it will even try to make ice and by then you have only a few hours to report the problem; or Home Depot will tell you to go fly a kite. At least that is what the Englewood/Port Charlotte Fl store did to me. Find an established mom and pop store aligned with a major buying group. They have a better reason to help you out than a big box. I wish I had followed my since learned advice!

My Rheem water heater started leaking around the heating element after one week. Home Depot would not allow a return. The manufacturer would not allow return but simply to send out a service rep to look at it. I will not purchase any more appliances from Home Depot as they do not have an acceptable return policy.

Home Depot is a great resource for day to day jobs around the house, however if you ever make the mistake of buying appliances from them (like we did), never ever go for their installation and delivery. We thought it would be a one stop shop to pay for everything and have the peace of mind. Far away from it! The moment you pay you will have to deal with what they call Home Depot Project Center. That is a glorified term for a call center with incompetent rude and unprofessional staff, all they do they defer you to the installation guy and the delivery guy. Very poor quality service. Our experience was worse than a nightmare.

I never thought I would have such an issue ordering a dishwasher from Home Depot. I wish I could give negative stars. I ordered on May 25th. The earliest they could deliver was June 11th. I was sick when I received it, but upon initial inspection it looked fine. I went to install it on the weekend a few days later with the help of my dad. That is when we noticed that one side had a bracket that was completely bent as if they had dropped it off a truck. This caused the door to not open all the way. I called Home Depot and they told me there was nothing they could do about it as 48 hours had passed. They told me that I would have to get it repaired under warranty.

I bought a dryer from Home Depot 2 on the 18th of June. Went to plug it in and to my surprise it was not working. The delivery people didn't hook it up, didn't even tried it on to see if it was working at all. I called Appliance delivery to ask them to send someone else to install my dryer, to wish I was promised to send someone over on June 20th. At 6pm I called again to ask when these people will be here and to my surprise they didn't sent anyone to my home to install my dryer. I am so disappointed, so angry, so aggravated with appliance delivery!!! If I could give ZERO star I would!

Bought an appliance suite at Home Depot. Whirlpool - Dishwasher, range, refrigerator, microwave $2400.00. The salesperson was extremely nice. They delivered my appliances 1 month later, charged me $159.00 - only Included installing the range and refrigerator. I installed the dishwasher and tried to install the microwave myself as they were going to charge me an additional $250.00 per item to install. The microwave was missing parts; no brackets attached to microwave —couldn’t attach! I asked to exchange, their answer was No. I asks to return it for a refund. Again, their answer was No. I asked if they would come help me install it (maybe they had a professional who could help me somehow adjust and make it fit as they would not exchange it). Their answer was No. Terrible customer service. I DO NOT RECOMMEND HOME DEPOT WHATSOEVER! I will NEVER SHOP HOME DEPOT AGAIN. I will go to Lowe’s as I should have in the first place.

Purchased a new GE Refrigerator online and had wrong delivery address. Notified Home Depot in advance of delivery via customer service 800# and was told impossible to change delivery address. Requested to speak to manager, manager stated she contacted delivery service and delivery address was changed. Delivery called 30 minutes prior to delivery and wanted to verify delivery address. I told delivery driver of change of address and he stated to call back Home Depot to have the contact delivery service of change and to call him directly. After two more calls, another manager stated they contact the delivery driver and since new delivery address was only 8 blocks away that it would be no problem.

I purchased an evaporator cooler plus 2 year extended warranty. I was charged 200 that day. 2 days later they took out the extended warranty again and today another 175. Wtf! When you live paycheck to paycheck they double charged me when I have bills due. They said it’s an authorization charge. Really? They took it out twice! Other online businesses don’t do that, why does Home Depot? It’s wrong! You should get charged once and that’s it! Oh 3-5 days to be reversed which is totally wrong messing with people’s money. I will never buy online with them ever again!

We bought a 1000 dollar washer online. Went to install it and it had a HUGE dent in the side of it. They REFUSE to replace it. We are a pro customer that spends thousands there every year and they could care less. BUY SOMEWHERE ELSE.

We purchased a dishwasher during the Memorial Day sale and when doing so we were offered a $25.00 discount if we opened a Home Depot credit card. We agreed but upon receiving our first statement the discount was not applied. Upon calling Customer Service on 6/03/19 we were apologized to by a Rep by the name of Casey and he assured us that the discount would be applied the next billing cycle. We proceeded to pay the balance in full minus the $25.00 on the advice of Customer Service. I called today, 6/17/19 to make sure the account was paid and was told we have a $25.00 balance. Upon asking to speak to a Supervisor we were connected to Samantha and her response was that since we were given a 10% discount due to Memorial Day sale we were not eligible for any other promotion. This is absolute fraud on the part of Home Depot.

Unfortunately, I can't write a finished review. All I can do is write what is happening so far because I'm still waiting. I purchased a top of the line KitchenAid Stove from the Waterbury Store In November and it is now June and I'm having electrical issues. Since I can't cook I called to have them send a repair person out to see what the issue is that is causing my stove to shut off while trying to cook. It can be a fire risk so I have to be safe. Well, the first time I called they told me a repair person would call me to make an appointment to assess my stove. Ok. No call. I waited four days thinking I may have missed the call. So I called Home Depot back to see if someone was coming and they said I have to call the manufacturer. Then they couldn't give me the number or find my name and purchase in the computer.

We purchased a refrigerator for our rental house which is 6 houses away from our residence. When purchased they never asked if it was to be delivered anywhere but our residence. When they arrived they refused to deliver, install and haul the old one away due to address. They left the refrigerator in our truck and just left leaving a 66 year old disabled man to get the new refrigerator out of the truck, up 12 steps, installed and the old one down and disposed. Do not use them!!!

I bought a Range from Annandale Home Depot store and it was supposed to be delivered on June 12 the from 4 PM - 8 PM. I was waiting but there was no call or no update from the delivery man. I called the GE Appliances delivery service with the phone number given in the tracking and the representative put me on hold mentioning that she is reaching the delivery people. I was hold for over 40 mins. Then I called again and then a guy picked up saying to call the next day. I did call on June 13th.... I spoke with 3 representatives. Each person put me on hold for over 40-45 mins stating they are trying to figure out what happened. But there was no answer and I was put on hold. Then finally a guy picked up and I was very upset.

After 2 weeks waiting for my delivery. My appliances arrived was damage, Now I have to wait 2 more weeks for solutions. Very bad experience!!! Home Depot blame on Vendors, Vendors blame in manufacturing companies!!! No Solution..

Went online Saturday, June 8th, to purchase a new gas grill from the Home Depot which is only about 10-15 miles from me. I was unsure whether the grill would fit in my mid-sized SUV so I paid the extra $20 for "express delivery" and to receive it the same day - Saturday June 8th. At checkout it stated that the delivery could be anytime between 10:00 am and 8:00 pm.

After waiting 14 days for Home Depot to deliver the dishwasher the delivery man said that he didn’t have a cord long enough to reach the plug under my sink that sat next to the dishwasher. I specifically asked him if he didn’t have a longer cord with him. He told me no, that I had to call an electrician and have him pull the wire down from the plug on top of the counter and install a plug on the wall behind the dishwasher. He left the dishwasher in the crate, unopened, in the entry of my Condo. It was nearly 5:00. I was number 12, the last delivery. Now I have to wait another 7 days for the dishwasher to be set up. I called the electrician recommended as “the best one”. He came out, checked the Breaker Box, said it was good and turned off the switch.

I made a purchase from the York Home Depot for a stove and refrigerator. A day later I bought the microwave to match. First off one day made such a big deal that Home Depot refused to combine my orders on the same delivery truck. That started off the bad taste in my mouth. Secondly was the big issue. I received a call the day before my delivery was due to be delivered and was told the driver will be out between 2 and 6 pm. Ok, that was great... However I waited all day from 2pm and by the time 6 pm rolled around I called customer service to see where the driver was and if he was delayed. Notice I never received a phone call to tell me he would be late. When I called the first red flag was, "We have no idea where the driver is!" Second they kept me on hold for almost 20 minutes trying to track down the delivery truck and driver. No truck, No Driver!

I bought a fridge that was reduced. You have to take it when you buy it (no delivery). I was fine with that. Got home. Forced this huge Samsung fridge in. Boom ice maker doesn't work. They won't fix it. Returns only!!! Really???!!! I either pay to fix it myself or drag this mammoth back out and to their store (they ain't pick it up). I'm in tears and Home Depot doesn't care. I cut up my card for them. To Lowe's I go.

Appliances were delivered on Fri, May 24th, by “trained” appliance installers. On Saturday, the following day, I went to run a load of laundry in my new full size stackable washer/dryer only to find that the washer had never been plugged in. I was then told that due to the Memorial Day weekend no one would be able to come out to plug it in until Tuesday the 28th. When I called on Tuesday the 28th, no one had any record of the fact that someone was supposed to come out to plug it in on that day, although they did have a record of my formal complaint. Now I was told it could not be taken care of until the 31st. Each time I called no one had the correct phone numbers or the correct information. I would never purchase another appliance from Home Depot ever again.

Do Not use Home Depot in Lenoir City, TN. I purchased a new KitchenAid dishwasher and on 5/23/2019 it was delivered BUT it did not work. I asked the installers to take it with them. They said they could not as it would leave the water drain open. They said they would order us a new one from KitchenAid. We went to Home Depot the next day and asked for a replacement as soon as possible. On 5/30/2019 I again went to Home Depot to ask, "Where is my dishwater?" They said, it had never been ordered from the manufacturer, KitchenAid. I am disputing this charge and will order another one from Lowe's.

Home Depot uses LG logistics to deliver their appliances purchased from the Noblesville Indiana store. This company does not communicate with Home Depot and vice a versa. When they showed up they informed us the washer and dryer were to already be removed. I paid $40 for both appliances to be removed. Why would I take them out into the garage when I am single and cannot move those types of items? They went ahead and removed them and says this happens all of the time.

We were scheduled for the delivery and installation of our washer and dryer today between 12 noon and 4 pm. They called around 3 pm to say it would be 30 min. It is now 5:30 pm and they have not arrived and there is no communication. My husband has called numerous times and can’t get through to anyone. This is unacceptable. We have been waiting all day.

We purchased a new LG flat cooktop from Home Depot where they told us that no one makes self clean ovens anymore and everything is now “easy clean.” Sounded great at the time, but what a nightmare this feature is. For starters... 200 degrees for 10 minutes is not going to clean an oven! I was instructed to clean it every few weeks and it wouldn’t be a problem. I have been doing this and when the cycle is done there is nothing but greasy water in the bottom which has to be soaked up with a sponge, which then becomes saturated with grease. The sides and bottom of the oven are still coated with grease and then I love to spend the next 2+ hours with soap and vinegar trying to clean the oven. Talk about going back to the dark ages! So disappointed with this product. Won’t ever buy another LG product or shop at HD where they blatantly lied to us about the self cleaning.

I purchased a Samsung dishwasher a couple years ago, along with the rest of my kitchen and laundry room. Extended warranties on all items. The dishwasher in particular has been a thorn in my side. Three claims over the past year and half for the LC (leak?) error code, three repairs. During my third claim, I called the store of purchase and pleaded with them to help me procure a usable dishwasher. They stated they could do nothing for me, I had to continue to go through Asurion for repairs.

Writing about my 2 experiences with Home Depot installers. The first was last year when we bought an over the range microwave. Delivery was scheduled for a Wednesday, and we were told that we had to remove the old unit. So I did that Tuesday evening. Wednesday morning we get a call that the microwave didn't come in, and won't be delivered until Saturday. Remember the over the range part? I had milk crates holding up the cabinets over the microwave, so couldn't put the stove back until the install done. Three days of no hot meals besides toast.

We bought a washer and dryer from Home Depot a couple weeks ago and had a awful experience. First time they came to the house to install they showed up without the stacking kit so they couldn’t install them. Had to wait another week later for them to come back out to install, second time they came out they ordered the wrong size stacking kit so again couldn’t install. Third time they came out to install the men looked lost and didn’t properly install the washer, they left a hose disconnected so water leaked everywhere. So after 3 visits, missing work for the delivery time slots, spending continuously money for their mistakes they still didn’t properly hook up our appliances. We will NEVER again order appliance from Home Depot, worst experience ever!

This past year we purchased a new stove, microwave and refrigerator. All were Samsung. The Microwave started sounding like an airplane motor. The stove is not configured properly. When I put something in the Microwave the knobs in front of stove turn on. Usually you have to press in and turn the knob to turn on. But my stove just turns on with a little pressure. Very scary if you have young children.

On November 26, 2018, my wife and I purchased 4 major kitchen appliances from our local Home Depot store in Palm Harbor, FL. We had to wait for the microwave until mid February 20, 2019 before it was received and installed. Our issue was installation: The microwave was installed by the trucking company that delivered our appliances. The microwave was damaged beyond repair during the installation. Home Depot told us that we would receive a new replacement for the damaged microwave by about May 20, 2019. When we called Home Depot in May 2, 2019, HD said there were none of our model LG Microwave in stock and did not know when they would have them in stock!

Purchased a very pricey refrigerator and matching range to be delivered. Received automated phone call the night before that delivery would be between 1 and 5. 5:00 comes and goes. No courtesy call that they were running late. Delivery company is rude and Home Depot totally not helpful once you've paid them their money. They never showed up. After many phone calls with both companies we were told it would come first thing in the morning. Well, the next morning we spoke to the delivery company and were told that our stuff is on a truck in the warehouse because other people were scheduled for the day so they didn't know when they would get to it. Days later we have no idea when it will come. Home depot won't refund it at the point. We've been tied to the house for a week not wanting to miss it if they do come to deliver. We will definitely never use Home Depot again.

Had a HORRIFIC experience with Lowe's with a delivery of a washer and dryer. In the end, I just cancelled my order and took my chances with Home Depot. Ordered on 4/21, got the appliances in no time on 4/25. Delivery team installed everything right then and there - took less than 10 minutes. It was absolutely amazing and stress free. Wish I just bought everything from Home Depot instead.

I purchased a refrigerator from Home Depot. The 1st one they delivered was severely damaged. They had already taken my 2 year old refrigerator which was sold out for me to place in my garage. While carrying it out they dropped its side damaging the left corner and scratching the rest of that side. They told me instead of bringing the old one in house they would leave it and send a new one. While placing it in space it was a little tight. While one of the delivery men pushed the it the other one pulled on my new cabinet. He pulled out board from the bottom.

First off Home Depot subcontracts the moving to third parties. Normally they are suppose to give you a 30 minute notice when they are on the way. I got 5 minutes. When they arrived they told me that my washer was connected. While I was unplugging my old appliance they left without telling me and drove off. They were suppose to come between 9am and 12pm. Today I got the 30 minute warning 1 hour ago and no one has shown up. Current time: 2:27 pm EDT and still waiting..

We had the WORST SERVICE EVER. FIRST of all, we kindly asked to remove his dirty shoes or wear “boot socks” before coming upstairs to my laundry room, he gives a clearly reply saying “NO we cannot do this as it is Home Depot policy.” I clearly called the head office to ask what policies Home Depot has and she had told us he is allowed to wear boot socks over his shoes. Second, this Home Depot location did not provide us with ALL the necessary detailed such as, not telling us that we have to remove all the pipes from our old laundry washing machine by ourself and how we can not use a old pedestal for our new machine. He kept on saying “He’s a busy worker and has 20 orders after us and this is wasting his time” when in reality it was a waste of our time and money. We payed for shipping and handling and service fees for installation.

Let me start off by saying that I understand that the Delivery/Installation company is contracted through HD, and not actually employed by HD and that they have minimal control over these companies practices, but they need to rethink their partnership with the people they are choosing to represent their company. We just had our THIRD terrible experience buying a major appliance from Home Depot. The first one was a refrigerator when we moved into our new house. It is French door style stainless and one of the doors had a huge dent. Luckily it was just cosmetic and they were able to install it and just came back later to replace the door with a new one.

I bought new appliances from Home Depot. The staff in the Department was wonderful. The calamity with the delivery was absurd. I was called by the delivery people on March 30 to tell me that my microwave arrived damaged and they would not deliver it. They said they could not get another until April 10. The remaining appliances were delivered by rude delivery men. After my dishwasher was connected it was found to be not working. I called Home Depot and they were going to get another but, I had to wait until the 10th. Apparently there is no stock of any appliances in FL. They all have to be shipped from the abyss at a glacial pace.

It took us 4 weeks to get our LG Fridge/Freezer to work. We had purchased an extended warranty when we bought the LG from Home Depot. It stopped working and we called to report it. The service company hired by HD had no record of us, so we had to fax info that we had purchased the unit and had an extended warranty. Then they couldn't find anyone to service us!! They told us to find our own service people!!! Which we did within 5 mins using the computer. To make a long frustrating story shorter.... it was fixed 4 weeks after reporting it. That is 4 weeks without a fridge or freezer!!!! Shame on Home Depot for using such a terrible service company that are unprofessional and don't know what customer service is!! We will never purchase another appliance from Home Depot and we will make sure everyone we know hears our story!!! Buyer beware!!!

I own a property management company and own 28 apartments. I order appliances often. I recently ordered a dishwasher from Home Depot on 4/7/19. I noticed the address on the order was wrong and for some reason the delivery zip code defaulted to the zip code on my Home Depot account. I called Home Depot delivery at 1-800-455-3869 and was told to call GE delivery service (wrong info as usual). I called GE delivery and I was told they would make the correction and no problem on the delivery. The delivery never came. I called GE back and I was informed that I need to call Home Depot. Round and round we go. I called Home Depot home delivery and they told me they would iron out the zip code on the delivery, reschedule for another day and call me back by end of business day on 4/12/19. Nothing happened and I never heard a word.

3/20 I ordered appliances range, microwave, refrigerator and dishwasher to be delivered 3/25. Paid for everything and left the store oblivious to the frustration I had just created!!! 1. 3/25 Appliance delivery never showed up...no call no show they claimed I was mot home. When I called Home Depot they said they had no control as they use a 3rd party delivery service. 2 hours of on hold later I finally convince the delivery to return 3/26. 2. 3/26 they show up, remove all old appliances; install dishwasher and range and microwave, tell me the fridge will not fit and basically leave me with no fridge. 3. I notice microwave is damaged (it looks like they dropped it) while I am cleaning up all the drilling mess they left... Several trips to Home Depot later Home Depot sells me a new Whirlpool fridge and schedules my replacement microwave for 4/1.