Home Depot Appliances Reviews

I purchased an evaporator cooler plus 2 year extended warranty. I was charged 200 that day. 2 days later they took out the extended warranty again and today another 175. Wtf! When you live paycheck to paycheck they double charged me when I have bills due. They said it’s an authorization charge. Really? They took it out twice! Other online businesses don’t do that, why does Home Depot? It’s wrong! You should get charged once and that’s it! Oh 3-5 days to be reversed which is totally wrong messing with people’s money. I will never buy online with them ever again!

We bought a 1000 dollar washer online. Went to install it and it had a HUGE dent in the side of it. They REFUSE to replace it. We are a pro customer that spends thousands there every year and they could care less. BUY SOMEWHERE ELSE.

We purchased a dishwasher during the Memorial Day sale and when doing so we were offered a $25.00 discount if we opened a Home Depot credit card. We agreed but upon receiving our first statement the discount was not applied. Upon calling Customer Service on 6/03/19 we were apologized to by a Rep by the name of Casey and he assured us that the discount would be applied the next billing cycle. We proceeded to pay the balance in full minus the $25.00 on the advice of Customer Service. I called today, 6/17/19 to make sure the account was paid and was told we have a $25.00 balance. Upon asking to speak to a Supervisor we were connected to Samantha and her response was that since we were given a 10% discount due to Memorial Day sale we were not eligible for any other promotion. This is absolute fraud on the part of Home Depot.

Unfortunately, I can't write a finished review. All I can do is write what is happening so far because I'm still waiting. I purchased a top of the line KitchenAid Stove from the Waterbury Store In November and it is now June and I'm having electrical issues. Since I can't cook I called to have them send a repair person out to see what the issue is that is causing my stove to shut off while trying to cook. It can be a fire risk so I have to be safe. Well, the first time I called they told me a repair person would call me to make an appointment to assess my stove. Ok. No call. I waited four days thinking I may have missed the call. So I called Home Depot back to see if someone was coming and they said I have to call the manufacturer. Then they couldn't give me the number or find my name and purchase in the computer.

We purchased a refrigerator for our rental house which is 6 houses away from our residence. When purchased they never asked if it was to be delivered anywhere but our residence. When they arrived they refused to deliver, install and haul the old one away due to address. They left the refrigerator in our truck and just left leaving a 66 year old disabled man to get the new refrigerator out of the truck, up 12 steps, installed and the old one down and disposed. Do not use them!!!

I bought a Range from Annandale Home Depot store and it was supposed to be delivered on June 12 the from 4 PM - 8 PM. I was waiting but there was no call or no update from the delivery man. I called the GE Appliances delivery service with the phone number given in the tracking and the representative put me on hold mentioning that she is reaching the delivery people. I was hold for over 40 mins. Then I called again and then a guy picked up saying to call the next day. I did call on June 13th.... I spoke with 3 representatives. Each person put me on hold for over 40-45 mins stating they are trying to figure out what happened. But there was no answer and I was put on hold. Then finally a guy picked up and I was very upset.

After 2 weeks waiting for my delivery. My appliances arrived was damage, Now I have to wait 2 more weeks for solutions. Very bad experience!!! Home Depot blame on Vendors, Vendors blame in manufacturing companies!!! No Solution..

Went online Saturday, June 8th, to purchase a new gas grill from the Home Depot which is only about 10-15 miles from me. I was unsure whether the grill would fit in my mid-sized SUV so I paid the extra $20 for "express delivery" and to receive it the same day - Saturday June 8th. At checkout it stated that the delivery could be anytime between 10:00 am and 8:00 pm.

After waiting 14 days for Home Depot to deliver the dishwasher the delivery man said that he didn’t have a cord long enough to reach the plug under my sink that sat next to the dishwasher. I specifically asked him if he didn’t have a longer cord with him. He told me no, that I had to call an electrician and have him pull the wire down from the plug on top of the counter and install a plug on the wall behind the dishwasher. He left the dishwasher in the crate, unopened, in the entry of my Condo. It was nearly 5:00. I was number 12, the last delivery. Now I have to wait another 7 days for the dishwasher to be set up. I called the electrician recommended as “the best one”. He came out, checked the Breaker Box, said it was good and turned off the switch.

I made a purchase from the York Home Depot for a stove and refrigerator. A day later I bought the microwave to match. First off one day made such a big deal that Home Depot refused to combine my orders on the same delivery truck. That started off the bad taste in my mouth. Secondly was the big issue. I received a call the day before my delivery was due to be delivered and was told the driver will be out between 2 and 6 pm. Ok, that was great... However I waited all day from 2pm and by the time 6 pm rolled around I called customer service to see where the driver was and if he was delayed. Notice I never received a phone call to tell me he would be late. When I called the first red flag was, "We have no idea where the driver is!" Second they kept me on hold for almost 20 minutes trying to track down the delivery truck and driver. No truck, No Driver!

I bought a fridge that was reduced. You have to take it when you buy it (no delivery). I was fine with that. Got home. Forced this huge Samsung fridge in. Boom ice maker doesn't work. They won't fix it. Returns only!!! Really???!!! I either pay to fix it myself or drag this mammoth back out and to their store (they ain't pick it up). I'm in tears and Home Depot doesn't care. I cut up my card for them. To Lowe's I go.

Appliances were delivered on Fri, May 24th, by “trained” appliance installers. On Saturday, the following day, I went to run a load of laundry in my new full size stackable washer/dryer only to find that the washer had never been plugged in. I was then told that due to the Memorial Day weekend no one would be able to come out to plug it in until Tuesday the 28th. When I called on Tuesday the 28th, no one had any record of the fact that someone was supposed to come out to plug it in on that day, although they did have a record of my formal complaint. Now I was told it could not be taken care of until the 31st. Each time I called no one had the correct phone numbers or the correct information. I would never purchase another appliance from Home Depot ever again.

Do Not use Home Depot in Lenoir City, TN. I purchased a new KitchenAid dishwasher and on 5/23/2019 it was delivered BUT it did not work. I asked the installers to take it with them. They said they could not as it would leave the water drain open. They said they would order us a new one from KitchenAid. We went to Home Depot the next day and asked for a replacement as soon as possible. On 5/30/2019 I again went to Home Depot to ask, "Where is my dishwater?" They said, it had never been ordered from the manufacturer, KitchenAid. I am disputing this charge and will order another one from Lowe's.

Home Depot uses LG logistics to deliver their appliances purchased from the Noblesville Indiana store. This company does not communicate with Home Depot and vice a versa. When they showed up they informed us the washer and dryer were to already be removed. I paid $40 for both appliances to be removed. Why would I take them out into the garage when I am single and cannot move those types of items? They went ahead and removed them and says this happens all of the time.

We were scheduled for the delivery and installation of our washer and dryer today between 12 noon and 4 pm. They called around 3 pm to say it would be 30 min. It is now 5:30 pm and they have not arrived and there is no communication. My husband has called numerous times and can’t get through to anyone. This is unacceptable. We have been waiting all day.

We purchased a new LG flat cooktop from Home Depot where they told us that no one makes self clean ovens anymore and everything is now “easy clean.” Sounded great at the time, but what a nightmare this feature is. For starters... 200 degrees for 10 minutes is not going to clean an oven! I was instructed to clean it every few weeks and it wouldn’t be a problem. I have been doing this and when the cycle is done there is nothing but greasy water in the bottom which has to be soaked up with a sponge, which then becomes saturated with grease. The sides and bottom of the oven are still coated with grease and then I love to spend the next 2+ hours with soap and vinegar trying to clean the oven. Talk about going back to the dark ages! So disappointed with this product. Won’t ever buy another LG product or shop at HD where they blatantly lied to us about the self cleaning.

I purchased a Samsung dishwasher a couple years ago, along with the rest of my kitchen and laundry room. Extended warranties on all items. The dishwasher in particular has been a thorn in my side. Three claims over the past year and half for the LC (leak?) error code, three repairs. During my third claim, I called the store of purchase and pleaded with them to help me procure a usable dishwasher. They stated they could do nothing for me, I had to continue to go through Asurion for repairs.

Writing about my 2 experiences with Home Depot installers. The first was last year when we bought an over the range microwave. Delivery was scheduled for a Wednesday, and we were told that we had to remove the old unit. So I did that Tuesday evening. Wednesday morning we get a call that the microwave didn't come in, and won't be delivered until Saturday. Remember the over the range part? I had milk crates holding up the cabinets over the microwave, so couldn't put the stove back until the install done. Three days of no hot meals besides toast.

We bought a washer and dryer from Home Depot a couple weeks ago and had a awful experience. First time they came to the house to install they showed up without the stacking kit so they couldn’t install them. Had to wait another week later for them to come back out to install, second time they came out they ordered the wrong size stacking kit so again couldn’t install. Third time they came out to install the men looked lost and didn’t properly install the washer, they left a hose disconnected so water leaked everywhere. So after 3 visits, missing work for the delivery time slots, spending continuously money for their mistakes they still didn’t properly hook up our appliances. We will NEVER again order appliance from Home Depot, worst experience ever!

This past year we purchased a new stove, microwave and refrigerator. All were Samsung. The Microwave started sounding like an airplane motor. The stove is not configured properly. When I put something in the Microwave the knobs in front of stove turn on. Usually you have to press in and turn the knob to turn on. But my stove just turns on with a little pressure. Very scary if you have young children.

On November 26, 2018, my wife and I purchased 4 major kitchen appliances from our local Home Depot store in Palm Harbor, FL. We had to wait for the microwave until mid February 20, 2019 before it was received and installed. Our issue was installation: The microwave was installed by the trucking company that delivered our appliances. The microwave was damaged beyond repair during the installation. Home Depot told us that we would receive a new replacement for the damaged microwave by about May 20, 2019. When we called Home Depot in May 2, 2019, HD said there were none of our model LG Microwave in stock and did not know when they would have them in stock!

Purchased a very pricey refrigerator and matching range to be delivered. Received automated phone call the night before that delivery would be between 1 and 5. 5:00 comes and goes. No courtesy call that they were running late. Delivery company is rude and Home Depot totally not helpful once you've paid them their money. They never showed up. After many phone calls with both companies we were told it would come first thing in the morning. Well, the next morning we spoke to the delivery company and were told that our stuff is on a truck in the warehouse because other people were scheduled for the day so they didn't know when they would get to it. Days later we have no idea when it will come. Home depot won't refund it at the point. We've been tied to the house for a week not wanting to miss it if they do come to deliver. We will definitely never use Home Depot again.

Had a HORRIFIC experience with Lowe's with a delivery of a washer and dryer. In the end, I just cancelled my order and took my chances with Home Depot. Ordered on 4/21, got the appliances in no time on 4/25. Delivery team installed everything right then and there - took less than 10 minutes. It was absolutely amazing and stress free. Wish I just bought everything from Home Depot instead.

I purchased a refrigerator from Home Depot. The 1st one they delivered was severely damaged. They had already taken my 2 year old refrigerator which was sold out for me to place in my garage. While carrying it out they dropped its side damaging the left corner and scratching the rest of that side. They told me instead of bringing the old one in house they would leave it and send a new one. While placing it in space it was a little tight. While one of the delivery men pushed the it the other one pulled on my new cabinet. He pulled out board from the bottom.

First off Home Depot subcontracts the moving to third parties. Normally they are suppose to give you a 30 minute notice when they are on the way. I got 5 minutes. When they arrived they told me that my washer was connected. While I was unplugging my old appliance they left without telling me and drove off. They were suppose to come between 9am and 12pm. Today I got the 30 minute warning 1 hour ago and no one has shown up. Current time: 2:27 pm EDT and still waiting..

We had the WORST SERVICE EVER. FIRST of all, we kindly asked to remove his dirty shoes or wear “boot socks” before coming upstairs to my laundry room, he gives a clearly reply saying “NO we cannot do this as it is Home Depot policy.” I clearly called the head office to ask what policies Home Depot has and she had told us he is allowed to wear boot socks over his shoes. Second, this Home Depot location did not provide us with ALL the necessary detailed such as, not telling us that we have to remove all the pipes from our old laundry washing machine by ourself and how we can not use a old pedestal for our new machine. He kept on saying “He’s a busy worker and has 20 orders after us and this is wasting his time” when in reality it was a waste of our time and money. We payed for shipping and handling and service fees for installation.

Let me start off by saying that I understand that the Delivery/Installation company is contracted through HD, and not actually employed by HD and that they have minimal control over these companies practices, but they need to rethink their partnership with the people they are choosing to represent their company. We just had our THIRD terrible experience buying a major appliance from Home Depot. The first one was a refrigerator when we moved into our new house. It is French door style stainless and one of the doors had a huge dent. Luckily it was just cosmetic and they were able to install it and just came back later to replace the door with a new one.

I bought new appliances from Home Depot. The staff in the Department was wonderful. The calamity with the delivery was absurd. I was called by the delivery people on March 30 to tell me that my microwave arrived damaged and they would not deliver it. They said they could not get another until April 10. The remaining appliances were delivered by rude delivery men. After my dishwasher was connected it was found to be not working. I called Home Depot and they were going to get another but, I had to wait until the 10th. Apparently there is no stock of any appliances in FL. They all have to be shipped from the abyss at a glacial pace.

It took us 4 weeks to get our LG Fridge/Freezer to work. We had purchased an extended warranty when we bought the LG from Home Depot. It stopped working and we called to report it. The service company hired by HD had no record of us, so we had to fax info that we had purchased the unit and had an extended warranty. Then they couldn't find anyone to service us!! They told us to find our own service people!!! Which we did within 5 mins using the computer. To make a long frustrating story shorter.... it was fixed 4 weeks after reporting it. That is 4 weeks without a fridge or freezer!!!! Shame on Home Depot for using such a terrible service company that are unprofessional and don't know what customer service is!! We will never purchase another appliance from Home Depot and we will make sure everyone we know hears our story!!! Buyer beware!!!

I own a property management company and own 28 apartments. I order appliances often. I recently ordered a dishwasher from Home Depot on 4/7/19. I noticed the address on the order was wrong and for some reason the delivery zip code defaulted to the zip code on my Home Depot account. I called Home Depot delivery at 1-800-455-3869 and was told to call GE delivery service (wrong info as usual). I called GE delivery and I was told they would make the correction and no problem on the delivery. The delivery never came. I called GE back and I was informed that I need to call Home Depot. Round and round we go. I called Home Depot home delivery and they told me they would iron out the zip code on the delivery, reschedule for another day and call me back by end of business day on 4/12/19. Nothing happened and I never heard a word.

3/20 I ordered appliances range, microwave, refrigerator and dishwasher to be delivered 3/25. Paid for everything and left the store oblivious to the frustration I had just created!!! 1. 3/25 Appliance delivery never showed up...no call no show they claimed I was mot home. When I called Home Depot they said they had no control as they use a 3rd party delivery service. 2 hours of on hold later I finally convince the delivery to return 3/26. 2. 3/26 they show up, remove all old appliances; install dishwasher and range and microwave, tell me the fridge will not fit and basically leave me with no fridge. 3. I notice microwave is damaged (it looks like they dropped it) while I am cleaning up all the drilling mess they left... Several trips to Home Depot later Home Depot sells me a new Whirlpool fridge and schedules my replacement microwave for 4/1.

Despite the fact that GE's cooktop was 29.5" wide when its specifications on-line and on the box stated that it was 30" wide, I am now unable to return the cooktop. Had I taken the cooktop out of the box and seen that it deviated from its stated size (and thus wouldn't fit in my space) within 48 hours, I could've returned it. But now my $650 purchase is worthless to me and Home Depot will not do anything to help me.

I purchased a dishwasher at Home Depot and had it installed. It broke in 3 days... I called Home Depot and they tell me that if it is past 48 hours of installation, they can't do anything and I must call the manufacturer. First, I never had an appliance break in 3 days and I wasn't aware of the 48 hours. When I called the manufacturer, they were sorry for Home Depot and was able to quickly arrange someone to come out. I must give Whirlpool a thumbs up for that. The rep at Whirlpool told me that Home Depot is the only company who has this 48 hour policy. Lowe's has a 30 days policy in such situation.

Buyer beware!! There is significant lack of communication between delivery and the store! We have been waiting almost a month for our appliance package delivery and they just rescheduled it AGAIN on the day of delivery because the fridge is on back-order. We will never order anything to be delivered from Home Depot again! This has been a true nightmare.

We researched for a long time to get a front loading washing machine to have the door open and swing to the right. Delivery in Edmonds area on 3/28/19 11am. They were quick to carry down old one and bring up new one. We left a towel I showed them to wipe wet area from leak from old one before they put in new one. They came out, asked for signature and out the door quickly. Wife went in to find wet area and brown steps. Also, she was not aware to check the door did not swing open to right which they should have completed. Husband had to remove the door and replace to other side which took unique drill bits for the screws and a considerable amount of time. They probably just did not want to take the time. So much for paid delivery/installation and customer service. Next time will shop elsewhere.

This is only the second time I've ordered something online from Home Depot. Should have got the hint when I wanted to buy a 24' ladder and have it sent to the nearest store to me. They said this was not possible so they would mail it to me! No way. The second (and last) time I will order online, I ordered something from what I believed was the store closest to me. However it was shipped from a different country and at the far end of the continent. So instead of arriving in 3-5 days, it will take about a month. This is absurd. Will never do it again.

We always buy our appliances from H.D. This time after 15 yrs of having a Maytag w/d we decided to upgrade to a Samsung front load on pedestals... Used dryer once weekly for two seniors and after a few yrs of little use, it became terribly noisy and we found out that Samsung is aware of this problem but does not offer any recall or assistance to fix it. Almost $3,000 for the set that barely lasts... Totally disappointed in Samsung and we never buy again.

Home Depot delivery options is a broken system. We ordered a brand new Electrolux washer and dryer a month ago through the store. The delivery was set to take place a week and half later. Upon delivery, we found the washer with a dent on it and refused delivery. The driver mentioned to call Electrolux and schedule for a different set of the same model. He also mentioned they can deliver late until 8pm. We called and found out the delivery for Electrolux was another week and a half out and the earliest would be on a weekday. The scheduler had also mentioned that she will put in a request for delivery to take place at later time around 6-8pm window.

I would like to alert consumers of Home Depot that the 0% deferred interest is a scam. I purchased a washing machine for under $1000 in 2016. I have been paying $27 per month and was at 0% interest for 18 months. They placed me on automatic debit and I was not receiving statements. Years later, I was wondering why $27 was continuing to be deducted from my checking account. I called the customer service line of the credit card and was told that I currently owe over $1000 on the card. I immediately paid it. I spoke with Citibank just now and they were not able to help with the situation. I will not be shopping at Home Depot any longer and I am not surprised that they have such poor reviews. They will probably be going out of business soon.

Don't waste your money on the warranty and I will tell you why. We bought an extended warranty through Home Depot because we have had issues with new appliances in the past. We got the warranty for our GE dishwasher and as we expected the dishwasher broke about 7 months into ownership. Here we go, this gets WILD SO READ ON.

I had an appt for W/D installation. It took 3 trips before it was installed. The techs they sent out would find reasons why they could not do the installation. The last set of techs called 30 mins prior to inform me they were on the way, I asked him to remove shoes or wear booties. He hung up. When they arrived it was an adult tech and maybe a kid in high school. He stated he is not taking his shoes off and that I could reschedule. They both spoke very little English. Mind you it was raining that day.

I'm having an issue with my LG washer I purchased 5 years ago. The technician came out and indicated the problem was between two internal parts of the washer within the drum. It would cost between $500 and $600 to fix. Home Depot is saying they won't cover it because I overloaded the washer, which I did not (I only had a throw in the washer). The technician is guessing as to what the problem is and can't verify unless he takes the washer apart which Home Depot won't pay for. I didn't renew my warranty for my washer or dryer because what good is it? DON'T BUY APPLIANCES FROM HOME DEPOT AND EXPECT ANYTHING COVERED UNDER THE WARRANTY. Also, the supervisor I spoke with was very, very rude.

Delivery is handed off to private freight companies, who CONSISTENTLY OVERSCHEDULE! Supposed to get delivery on Mar 6, which was already 10 days out from our purchase date but it was soonest. Okay, that day they were so overbooked, couldn’t make ours even tho it was on the truck! Freight co says they will call to reschedule (They didn’t call, we had to call numerous times).

My husband & I went to Home Depot on 3/2/19 looking for a new refrigerator and gas stove. We found both and the gas stove was a five burner which we showed the salesperson the ones we wanted. On 3/6/19 both was delivered. The refrigerator has dents which they said the would replace. Well when my husband got home he unwrapped the stove and the salesperson preserves the wrong one. I have been on the phone since yesterday with Home Depot and I am not getting anywhere with the stove. I feel when you pay for something you want and they make a mistake they should fix it. The amount on the order sheet and what shows in my online account don’t even match. We will never buy from them again.

The Frigidaire stopped working within the first year and still under warranty. Called and scheduled repair and was told it was the compressor and they would order it and be back in two days to install it. This was Jan 9th. It is March 5th and still not repaired. Another repairman came out a week ago and said that the compressor was on back order. I have made several calls and have spent a lot of time on hold and waiting and still no working refrigerator. I was told that the warranty just says they will fix it but does not give a timeframe. We purchase a lot of appliances for rental properties and will never purchase one from Home Depot again. Not ever a Frigidaire appliance.

Bought a Kitchen Aid dishwasher model # KDTM354DSS4 Serial #F73304699 from Home Depot in 2017 with a year warranty paid a 1100. The dishwasher started given trouble 18 month old a coat of grease all parts of the dishwasher. Cleaned multiple times with dishwasher cleaner and streamer could not get it out. Called for service. Man told us it was our fault. Have to get drain clean. Nothing in drain line. Went on YouTube. Found out the whole dishwasher needs to be taken apart and cleaned. This problem is very common with KitchenAid dishwashers. Started to take racks out which top rack plastic parts that hold rack in disintegrated. This dishwasher should not be on the market. Who goes out and spends money to be told you have to do maintenance on a dishwasher every 6 months? My husband and I can not do this for medical reasons. The dishwasher needs to be replaced.

Delivery staff could not find our address and arrived upset. When someone called to confirm our address I gave them the sales office address because I knew it would come up on GPS. The staff person that called us said the driver could not speak English and she was having a communication problem. I watched them unload the washer and dryer on the road and flip it upside down and slide it across the road as they tried to attach the pedestals. I went outside and asked them to please be careful and asked them to not to turn the units upside down. I also asked them to keep the paperwork that was attached to the units and not crumble up the paperwork and throw it in the boxes with the packing material.

I ordered a freezer online 2/8/19, to be delivered on 2/14/19. I was to get a call to the night before for a 2 hour delivery window. No call the night before and it wasn't delivered. I called Home Depot and was told, it had shipped from the warehouse, but the delivery center did not accept it, no one knew why. Delivery was rescheduled to the 2/21/19. I called the night before to confirm and was given the same answer, not sure why the delivery center doesn't have it. The warehouse shipped it, not sure where it is. It wasn't delivered. The delivery date was changed again for the 3rd time to 2/26/19.

I purchased a washer and dryer from Home Depot in Fayetteville, NC. Zip code was entered wrong so I called immediately to determine if there was something I needed to do in order to make sure my appliances were delivered in a timely manner. Home Depot told me they would fix the zip code and my washer/dryer would be delivered as scheduled. I called back again to make sure there wouldn't be a problem getting my washer and dryer delivered. I was informed it would delivered on Friday afternoon. I called the store to make sure my appliances would be delivered on Friday. The customer service rep said, “Oh yeah your appliances will be delivered. The zip code has been corrected.” I said, “How do you know that; you didn't even get my information to verify the delivery address and who you were talking to.”

I went to Home Depot on 2/16/9 to order a Bosch dishwasher. I purchased the dishwasher and decided to include delivery and installation so that my husband wouldn't have to do it. Delivery scheduled for 2/21/19. I received 3 recorded messages the day before reminding me of the delivery between 8:30 am and 12:30 pm. If I was not able to accept delivery I couldn't change the delivery, but could cancel and reschedule. I waited until 1:30 pm the next day before contacting the delivery company.

We Purchased a LG Refrigerator on December 2nd, 2018. The Item arrived damaged. We notified Home Depot within the first 48 hours. Customer service between LG and Home Depot kept passing the buck back and forth. I was obviously getting nowhere. My better half contacted them. They agreed to replace the refrigerator. The second one was delivered damaged also. The delivery team would not take both of them back. They also told me that this was a product defect. So I got back on the phone with Home Depot, by this time we were working with the customer resolutions department. They told me it was an LG issue. Here we go again. We had already paid $1300.00 towards $2000.00 refrigerator.

Purchased a GE 27" drop-in range from Home Depot at the end of July. This store is in Shreveport, LA. on East. Bert Kouns Industrial Loop. The unit had to be ordered (one delay), then I had to schedule to have it installed (another delay). So, I take some issue with Home Depot's sales date as I had no range. And, the company they recommended to install it had to schedule me also. Anyway, once installed the oven door does not shut flush, as it should. GE sent techs out 2 times, first tech blamed my cabinets, the second tech brought parts to fix it. They made no difference. He and I studied the unit and measured, the unit is not square. GE refuses to do a thing and Home Depot will not return my money. What country are we in, again? Home Depot has my $1,500 and I have GE's defective piece of junk. What the heck are they thinking? REH in LA (not happy).

Ordered a washer last week. They were supposed to deliver today. My husband took off work to wait for them. They called and said they had to cancel delivery today, but that we would be first on the list tomorrow. We called back, and they have no record of our scheduled delivery. They rescheduled us to Friday, but no specifications were given. One person said they sent a confirmation email, but another person said they don't even use email. The delivery company was very rude and gave zero effort to try to fix the problem. Now we are having to take another day off of work to hopefully receive our washing machine.

I purchased a washer from Home Depot. Was told it would be delivered the next week. The delivery date came & was told it was too cold to deliver. Rescheduled following week. Delivered, did not install, valve corroded. We were told to fix. We did rescheduled again for next week. Got it closer, but still not installed. Told the drain was too far away. We have lived here 38 gi rd had 3 washers. No one ever had a problem before. So washer sits mid floor, not installed, not balanced, not hooked up. Had it for a month. If you want a washer installed do not buy from Home Depot.

It’s a very very long story but I will try and summarise. 4 appliances purchased. 2 were faulty. A range with 5 separate scratches and a faulty seal around the hob. A fridge with one distorted door and the other door with scratches. Arrangements were made to replace fridge doors. On the service day we were called to say the doors had not even been ordered. No apologies or anything. We are only part time in Florida so we called to arrange both products to be replaced on the same day when we returned. They messed up and Maytag dispatched the fridge immediately and now we are being told unless we accept delivery now the fridge will be returned and we cannot have another.

Ordered a washer via Home Depot order ** on 1/15. Had to refuse delivery on 1/19 due to dent inside drum, grinding noise, and exterior dents. Reordered. Replacement arrived 1/26. Again had to refuse delivery due to dents in front that had been made from INSIDE the front cabinet. Now awaiting the NEXT replacement. Am seriously questioning my decision to purchase an LG if this is an example of your quality control.

After having the Samsung washer we purchased from Home Depot delivered, it began to leak during the second time we used it. We called Home Depot and they stated that we would have to contact Samsung. We have been playing this game since November with no solutions. Samsung is willing to reimburse us if we will remove the serial number label and cut the power cord to the washer. The reimbursement will then arrive 21 to 30 days later leaving us with no washer for a month. Home Depot is will to exchange if I can deliver it back to them. Part of the reason I bought from them was to have it delivered and the other one removed which I paid for as well. Home Depot has poor customer service. They basically washed their hands of the situation once the washer was delivered.

I wasn't planning on replacing my dishwasher after I just purchased it from Home Depot 4 years ago, but the manufacturer wouldn't acknowledge the identical part from multiple recalled models. Home Depot (delivery services) did my last installation and it was smooth and easy. This review may be pre-mature, as I have yet to get my dishwasher installed. The "Home Depot Delivery Services" have been to my house 4 times now. Each person who visited has stated a different problem that would prevent them from installing.

I ordered a washing machine online. The machine failed to arrive. After 10 days of calls to customer support persons, the supplier and the local delivery agent, it appeared no one knew where my machine was. After 3 weeks, I received a mail notice confirming my order, then saying they were refunding my money. Being confused, I spoke to a contact at Home Depot main office in Toronto and was told my order was now cancelled but they had no idea why or by whom.

Recently, I purchased a microwave from Home Depot in Upper Marlboro, Maryland. Within a few days, I realized I had purchase the incorrect type. I returned to the store and cancelled the purchase. The Store representative assured me that my refund would take twenty-four to forty-eight hours, which didn't happen. After numerous calls to the store and speaking to the store manager, who was of no assistance, I contacted my bank regarding the issue. With the help of my bank, it took over a month to recover the funds. So Think twice before doing business with this store of purchasing large items. For me, Lesson learned. In the future, I will not purchase anything from Home Depot or allow a contractor working for me to purchase a paper clip from this store.

So my machine came and the guys installed it. New hoses and everything. When he was done he told me not to start it right away because it was so cold out and there might be water in it that might be frozen, I'm not sure why it's a brand new machine??? So I had to go to work and my girlfriend came home about 4 hours later and started it and the water just started pouring out the back come to find out the hook up for the hot water was broken off and loose on the inside so the water was not going into the machine just pouring out the back. I guess I know why I wasn't supposed to start it. So fast forward a week and a new machine is supposed to be delivered. The SAME guys so show up with NO MACHINE. Just to check and make sure it's broken and yes you guessed it, it's broken.

I purchased a $2,000 Samsung washer and dryer set online from Home Depot. After 2 weeks they finally delivered the machines but shortly after the delivery guys left we realized the dryer wasn't heating. Fast forward 5 weeks - we have been passed around a circle of Home Depot, Samsung, scheduling contractors, delivery contractors, servicing contractors...on and on. The two service contractors that came out said they couldn't do anything because the installation team broke a bolt off into the dryer and created a fire hazard. We tried to schedule delivery of a replacement machine and were told the earliest they could get it to us was 10 more days, now bringing us to a nearly 1 month total since our old equipment was hauled off (so no dryer for a month).

We bought a kitchen suite of LG appliances during the Fourth of July appliance sale which had 24 months of no finance charges for a house we were renovating. When asked if they would hold our order until we could arrange delivery they said it would be no problem. When we finally tried to arrange delivery the order had been cancelled a week before scheduled delivery without any notice. Home Depot refuses to accept any responsibility or accountability for the cancellation. Now we have to try and get our money back for appliances that were never delivered. Do yourself a favor and shop elsewhere for your appliances.

I ordered a washer 3 weeks ago and when the delivery truck arrived (1 hour after the 'window') the top hinge on the washer door was completely broken (did the machine leave the warehouse in this condition - good question). I refused to accept the damaged washer and was informed by the delivery person that they would be expedite the replacement the washer and I would be contacted by from someone from the delivery service. Since no one called me, (as was promised by the delivery driver), I contacted Home Depot to check on the order status.

Purchasing through Home Depot was the absolute worst shopping experience I have ever had. It took them 2 months to deliver half of my purchase and it only happened because I called and complained about the delivery date change. When the fridge and stove finally came, the delivery company did not have the installation kit we paid for. The delivery company refused to send the kit and to let us come pick it up. The delivery team used a kit from another customer to install it for us, thankfully. The dispatcher told them to "just leave and let them be angry". She was on speaker, so we heard it.

We ordered 3 major kitchen appliances (refrigerator, gas range & dishwasher) from Home Depot. They charged our card immediately, but was a month out from actually delivering the products. The delivery company they contract with were on their FOURTH attempt to get these products to us (first time the driver wouldn't get out of the truck because he didn't want to get his shoes dirty, the second attempt they were going to be so late that our builder had to allow his crew to leave after waiting all day before they could get there and the third attempt, the truck broke down).

I bought a floor model refrigerator and bought the extended warranty because I know new refrigerators don't last very long. When I got it home I was having trouble with the door staying closed so the Home Depot guy again told me that if I bought the extended warranty everything will be covered for 5 years. This was only about the first month so they set it up. LG came out and then LG said it's not an LG warranty problem. It's an extended warranty issue. Call home Depot back and of course they have wording somewhere in their contract that they don't have to cover that. That is LG's problem. So basically you're stuck in the middle. I've done a lot of business with home Depot and I like other people I've talked to is stopped working with home Depot. They just have a lot of scam stuff going on. Very poor.

A sub contractor from Springfield Missouri installed a new dishwasher. The unit list power after 4 days. I took bottom floor cover off and saw junction box hanging down and hot wires disconnected. The wire connector was laying in floor under dishwasher. Junction box had not been mounted back. Checking other connectors the ground wire connector fell off. I rewired it all. When dishwasher was mounted only one side bracket was used. Old dishwasher was mounted with fasteners under granite counter on top and flush mounted. This one stuck out 3 inches. So now I will have to remount to underside of counter so it will be flush with cabinets. Good thing my house didn't burn down or someone didn't get shocked. Always had good service with Home Depot but installation subcontractor out of Springfield Missouri totally missed the mark.

I am sharing our horrible experience about the appliance delivery company that is used by The Waterford, CT store. As a brief synopsis this is what occurred: On November 30, 2019 we purchased a stove and refrigerator from the store. We scheduled delivery on for Saturday, January 5th. On Friday January 4th, the delivery company notified us that truck broke down and delivery couldn’t occur on Saturday. January 5th. Delivery company offered us Tuesday, January 8th or Saturday, January 12th from 8am–11am. We chose Saturday.

We purchased a GE Dishwasher from our local Home Depot. We then were told that they will install and remove the old dishwasher. We paid extra for this service of installation, along with an extended warranty. Upon the day that it was to be installed, the two men came in a large truck that was not marked with Home Depot on it. We found out why. They told us that they will NOT disconnect, nor could we. Also, we stated that we would shut off the water fully to the house. They said that COULD NOT be done.

On 12/1/18 we paid for and purchased an Electric Stove from the New Milford, Connecticut store. Delivery was set for 12/31. We had called in contractors to remove the propane off the old stove and to run the 220 required for the new stove. This was accomplished on 12/26. We contacted the store. A new delivery date was scheduled for 12/28. On 12/27 we received a call from the delivery service confirming delivery for Friday 12/28. No delivery was made and we received no call that they would not be there.

I purchased a brand set of LG washer/dryer from Home Depot in June 2018. We just moved to a new house & we are a family of 5. Paid $2,500+ for the pair. First issue, the woman who completed our order didn’t know what she was doing & failed to tell us the washer/dryer were on backorder & informed us delivery will be by end of June. After waiting 2 weeks & thinking our items were being delivered by end of June we then received an email that our item will arrive in 6 wks! Um, NO! We went to the store to complain. Store manager was unhelpful. We ordered another set that was in stock & had to wait another 10 days for that set to arrive. By this time, we had already gone 5 weeks without doing laundry. Second issue, installers arrive & install product. No issues that I was aware of.

BUYER BEWARE: I have had the worst experience ordering GE appliances through Home Depot. After scheduling a deliver date and confirming online, the appliances did not arrive. NO call. Just NO show. After scheduling a second date which took hours on the phone to accomplish, GE called two days before the delivery date and stated the appliances I ordered a month prior where not available for the rescheduled date and not available for another month. The offered to sub appliances for available stock- took hours on the phone to figure out.

I rejected the delivered refrigerator in the 48 hour window and am now kicked over to Whirlpool. One representative said they would order the replacement and I would receive a call the next day. I never received the call and I've since been routed all around their customer experience line with reps who profess to see no record of my call. Home Depot won't take my call as they are "too busy helping customers" and then said that only the manufacturer - Whirlpool - can assist me. The last Whirlpool rep says Home Depot should be helping since I rejected the fridge in Home Depot's 48 hour window. This is a horrible experience and I'll be going to Lowe's from now on. I am sharing this as a "buyer beware" warning. If the appliance is in good shape and no issues, you are likely good to go, but from reading the other reviews with the missing parts and issues, I would not bet on that outcome.

I ordered four set of appliances about a month ago. They kept canceling and moving the delivery dates. They don’t work cooperate with customers about delivery time and date so I kept taking days off from work for every scheduled time. Either didn’t work or get my appliances. Customer services are not helpful either. They don’t even try to work with customers. The worst delivery experience and I am planning to cancel it all. Hopefully I will get my money back soon.

No delivered and did not get my refund: I still did not get my refund. I have asked about a month and until now nothing. I complain about it again and nothing. The second time the refrigerator came damaged so I have no choice but refuse the refrigerator and I also did not get the refund for the second order too. I regret making online appliances purchases!

Below is an email I sent to Customer Service. They NEVER addressed my complaint after multiple emails and phone calls. Will never shop there again. We purchased a Maytag dishwasher from Home Depot on 9/1/18 (order # **). On the evening before our delivery date, we received a call with a delivery window of 3 pm to 7 pm the next day. My husband made arrangements with work so he could be home. He was there for the entire time. Finally, at 7:25 while I was at an evening class, I got a call that they were 30 minutes out. I told him that they were outside of the window and no one was home. My husband had left the house to grab a late dinner.

On November 27, 2018, I went into the Home Depot Store at 1471 Meadowview Road in Sacramento, CA. I purchased a Samsung refrigerator ($2,000.00 for fridge) and dishwasher at Black Friday prices. The assistant who helped me was **. Delivery was to take place on December 21st which it did. Upon arrival the refrigerator did not fit as expected into the space (I purchased 28 cubic and it stuck out way too far). I send the refrigerator back and immediately contacted MR. ** to let him know that I would not be taking delivery of the refrigerator but would like to purchase the same refrigerator but at counter depth (22 cubic).

I HAVE BEEN WITHOUT A WASHER/DRYER FOR ELEVEN WEEKS. Our first call for service repair was placed on 10/31, a Wednesday; the product stopped working two days before. I have documented the dates for each visit and the number of parts replaced, a total of three parts replaced, each on separate visits. The washer/dryer unit has been used for 11 months before it stopped working. Asurion is scheduled to return for the eighth time to see if they can fix it. I paid in full for my product and my five-year warranty but do not have a product that works, for going on three months now. It seems to go against basic consumer law protection rights.

I order a washer November 19 to take advantage of a sale that was going on. Regardless, the machine was nearly $1,300 and the delivery date was two weeks out. They brought a broken washer, so we rescheduled. There was a snow day, so we rescheduled. They brought another broken washer, so we rescheduled. They went to the wrong house, so we rescheduled. They refused to deliver it because there was an inch of sitting water at the bottom of the old washer and they said it will be too heavy to move it. I am 5 foot 3 inches, barely 120 pounds and I was able to move it just fine. These were two grown men. This was January 3rd. Home Depot's reply: "well we only contracted one delivery service in the Raleigh (NC) area so there's nothing we can do about it."

Ordered a range, picked a date for delivery. Obtained several emails and texts confirming the date. The night before, I got a text confirming the 4 hr delivery window. I worked from home and paid a ton to a plumber to disconnect my old gas range. HOWEVER, they never delivered or even notified me. When I called, I was told it was still a week away! Had to pay a ton more to reconnect the old stove back in. WHAT A JOKE OF A DELIVERY SYSTEM!

Ordered a washing machine on 12/22 to be delivered today, 1/03/19. I got a robot call yesterday confirming delivery time 1-5. This morning a text showing delivery 2-6. I checked tracking and see 6 customers in front of me. I noticed that the address is listed as a state highway instead of Farm to Market Rd. I called the Home Delivery Support and spoke to Rosanna. She said I would be placed on hold for a moment. Seventeen minutes later she said she is having system problems. I tell her about the address. She placed me on hold again to contact delivery driver. Driver said he can't change delivery address. Rosanna stated that Home Depot is at fault. I called the person who sold me the washer. He blames Texas Department of Transportation for the address problem. He is supposed to contact delivery and get back with me. I have not heard anything in an hour now. I am going to get a refund and go purchase from Sears where I can pick it up today!

I placed an order for five appliances on 11/23/2018. One of the appliances was on backorder, so I opted to take delivery on 1/2/2019. I received notice that my delivery window was 1-5 pm and got all of my old appliances ready for haul away. I received a phone call at 2:15 pm letting me know that my delivery window was being pushed back to 4-6:30 pm because they were running behind. No problem. We waited and waited, no one showed up and I didn’t get a call. I figured no one was coming, which was aggravating since the delivery company’s office was closed and I would need to take another day off work, but I was shocked to see them finally pull up at 8:30 pm.

We purchased a new washing machine back in August. It was delivered on August 31. After the installers left, our basement was filled with several inches of water into three rooms. When trying to contact the delivery company who installed, they denied that they even installed it. We even had paperwork saying they checked for leaks before they left. They did not hook up the drain hose correctly. So when the rent cycle took place that is when the leak occurred after they left. It took over four months for them to finally take responsibility and pay for the water damage after many calls emails etc. I would never order another appliance from Home Depot that needs to be installed again. They should get rid of that delivery company.

The delivery process has been a nightmare. I was trying to arrange a delivery for a family with a baby and of course to keep milk and food a fridge is needed. I set for a call ahead. While in the restroom an unmarked number called. Left no VM. I called back and there was no name so I was unsure if it was the delivery company. I called again and left a VM for them to call as the home was vacant and I need to be there to let them in. I then called the 1800# to confirm if it was the delivery team.

One of the delivery guys was very rude, refused to take off shoes, did not install the washer (I installed it myself later - the Home Depot site should do a better job of notifying if installation is included or not). Also for some reason they insisted on taking my old rubber hose, they said that instead they are leaving the plastic one - I was not home at the moment, my wife was present, she did not know they were not supposed to take the old rubber hose and was disappointed by their rudeness so did not want to argue. I paid $20 for hauling away the old washer, so it should be up to me if I want keep the old how or not, right? Return my old hose!!!

I ordered a Whirlpool refrigerator on 11/24 and was set to be delivered on 12/20. It was delivered by two men who must be the nastiest people I’ve ever encountered. They called me ** in my own home because they didnt like how my refrigerator looked in my home. They said it in Spanish thinking I wouldnt understand what it meant. The second guy stunk up my house with the smell of vodka. Once I got them out of my house I thought that would be the end of the offensive inconveniences. The refrigerator never got cold, in fact, it was hot inside. Called Home Depot and they said the soonest they could send someone out was on CHRISTMAS EVE. I had family flying in for Christmas at my house- long story short we all spent a bunch of money to be eating out the whole time they were in town.

I forgot the name of the company Home Depot uses for delivery. They were awful. I would urge people to shop at Lowe's because I'm sure whoever delivers their appliances has to be better. Company did not switch dryer doors as promised by Home Depot. The strip on the bottom of the refrigerator was not even put on! I'm really not making this up. Unbelievable. A visitor to my home pointed out that the freezer door was not installed correctly. I would have not complained if the company attempted to correct their mistake or if Home Depot contacted them but they did not. No resolution so far but because I'm a single older woman my son is going to deal with Home Depot.

I purchased a refrigerator for $3127 from Home Depot online on Dec 12/2018. I was told I would be called about delivery, this never happened. I was just checking my account with Home Depot online and found that my new appliance would be delivered on 12/19/18 between 230 and 630 pm. I finally got a call from the truck driver at 914 pm saying the truck broke down. On 12/20/18 my account again said my refrigerator was on the truck and would be delivered between 230 and 630 pm again. On that day they never even called me.

I ordered a dishwasher on December 3rd for delivery on December 22nd. I thought that was awful enough, but I was willing to wait. December 22nd rolls around and I was given a delivery time between 10:30 and 2:30. No one shows up. At 3:00 I call and my appliance was never on the truck. The next available time is December 26th. I go to Home Depot and speak to a very nice lady, but there is nothing she can do. They use JB HUNT and they are now closed. I did not buy a dishwasher for fun. I bought one because mine no longer works! I will never trust Home Depot with another appliance purchase.

I ordered appliances on Nov 23rd to be delivered on Dec 15th. Dec 14th I received an email stating I would receive a call to give me the delivery window for the 15th. I did not receive the call. I waited and contacted Home Depot the morning of my delivery only to be told 1 of my items was on back order so the delivery has been rescheduled for Dec 22nd. I received 3 more emails and a text on Dec 15th to tell me my delivery was scheduled for the 15th.

I highly urge anyone in need of an appliance to NOT purchase it from Home Depot. We paid for a BOSCH 300 series dishwasher, model #SHEM63W55N. It was ordered on Nov. 30, 2018. We were given a shipment date of December 21, 2018. We patiently waited, called and confirmed the shipment date the day before and we were given a window of time of which to await delivery. The delivery never came. Not only did it not come, but they changed the delivery date and time twice on the day it was supposed to be delivered pushing it out further and further without ever contacting us.

I wish I would have read these reviews before my Samsung purchase at HD. Was supposed to have my appliances delivered tomorrow, but hadn't heard a thing, so called them and was told that our new delivery date is January 8th?!? They never called to let me know, and they never bothered to see if the new date worked with our schedule. We had already made arrangements to be here tomorrow for the delivery. Now, I'm worried we still won't get them on the new date, after reading others' experiences. I'm so disappointed.

I ordered a dishwasher and installation. Waiting time for delivery was 3 weeks. Two days before scheduled delivery on Monday, December 17, I received a phone call to see if I could take delivery earlier on Sunday afternoon, December 16, which I could not do. Never received appointment for delivery on Monday, and when I called they said the item was not shipped (why was it available the prior day?). After several phone calls, delivery and installation was rescheduled between 4-8 pm December 20. Again, no show and no phone call from delivery person. When I called, they stated truck got stuck in mud. 3 phone calls later, the best they could do was schedule again on December 28. I cancelled order. Not willing to wait over another week and have them no show again. So after four weeks waiting, four hours on the phone, still no dishwasher.

I bought 3 appliances on November 21 from Home Depot. The company delivered to me on Dec 7 but unfortunately one of the appliances came with a damaged on the door. I refused immediately and after that it started the chaos. After call to Home Depot related to my order, I still don't know when they will replace my appliance. First the Home Depot blame Samsung related my appliance. Samsung called saying that my appliance should be delivered to Home Depot on Wednesday 19. Today (2 days after) I called again Home Depot and they still doesn't know when they will delivery my fridge. The company now blame some delivery company and looks like that they do not respect any client. Stay away to buy things that Home Depot need to delivery because they don't have capacity to confirm it to you. I hope they delivery the fridge to me in January 2019 because they are very lost in all orders.

I purchased 6 major appliances for a new home we were moving into. At the time of purchase, I was told delivery would be a month out because one piece wasn't available, and they only deliver when everything is ready (they want to save time and money with just 1 delivery). So, I paid another month at my rental and wasted delivery. After waiting the month, I moved into the home I bought the day before. That evening I received an automated phone call stating my delivery would be delayed 4 days. I was already without any appliances, and although disappointed, I figured I could do 4 more days.

Ordered an Amana fridge from Home Depot and paid for hook up, delivery, and removal of old fridge. Two men in a truck arrived, took fridge out of box, took old fridge out to the lawn and left it saying they would be back shortly to take it away, their truck was full. That was a week ago, this thing is growing in my lawn. Two calls yesterday to HD and two more today with promises to have manager call me. All bunch of BS.

We purchased a new Samsung Washer and Dryer in December of 2017. Within 2 months, the dryer was not working properly and required 3 service calls to finally address the issue. The washing machine just stopped working, less than a year after purchase. Both products are complete junk, yet were rated very high on the Home Depot website. When we initially called Home Depot after the dryer stopped working, they blew us off. They told us we'd have to call Samsung for any repair issues even though they had sold us a faulty product. After several days of speaking with non-English speaking service center employees, Samsung finally got around to repairing our dryer. Now we're going through the same process with the Washer. BUYER BEWARE - DO NOT BUY APPLIANCES FROM HOME DEPOT AND ESPECIALLY ANY PRODUCT ASSOCIATED WITH SAMSUNG. Online ratings are incorrect.

We purchased an appliance suite during the Black Friday sale. Delivery was scheduled for December 19. An automated call on December 17 informed us that delivery would be delayed until January 10. We can live with the inconvenience of such short notice. Others may have some real problems with this level of customer service.

I purchased a Samsung electric range (NE59J7850WS) and Samsung microwave (ME18H704SFS). The delivery was free and the installation cost was $122 ($22 for the range plug and $100 for the microwave). The appliances arrived on time 4 days later. The range was installed quickly but the microwave had issues. What follows is the series of events that made the entire installation a nightmare.

We purchased 6 GE appliances on Black Friday sale from Home Depot on 11/28. We needed them right away but had to wait 2 weeks for available delivery date of 12/6. Appliances all showed in stock. The night before delivery we received an automated message that our delivery was changed from 12/6 to 12/18. Being a week before Christmas and not having a washer and dryer, we were a bit upset with the "backorder" of all 6 appliances. After calling daily the local Home Depot they agreed to bring us a loaner washer and dryer.

I purchase my fridge Dec. 4, and my delivery date was for the 13th. Between 4 pm-8 pm. I didn’t get my fridge or a phone call. Spoke to the delivery department, he said that the driver said that he called 2 customers, but I didn’t get any phone call. Here it is. I have to wait 14 days for my fridge. So I’m pissed!??

I just bought a brand new washer back in September 2018, they offered a warranty thru GE for 5 years. Now in December washer broke and Home Depot scheduled for 5 days later thru GE, GE canceled my appointment on the same date. They simply reschedule for 5 days later again. Bottom line I paid for my warranty and I have to wait total 20 days, nobody care. Home Depot say is on GE and GE don't care because they already got the money. According to the customer service at Home Depot there is no specific time in the contract for them to show up. BUYER BEWARE, this so frustrating. Think twice before buying extended warranty again, no details at all. It seems they doing a favor to you coming to your house.

I bought a new dishwasher that came with free delivery. I paid for installation and for them to carry off my old dishwasher. Two men showed up to deliver my dishwasher. They said "We'll try to do the install". They opened the cabinet door under my sink, reached in, tried to twist the 2 nobs to the water cut off valves once and said the valves were frozen and I would have to have a plumber come out and replace the valves. I asked if they could try a wrench and they said "Oh, no we can't do that."

Zero stars should be an option when it comes to buying appliances from the Home Depot. I don't have time to write the novel it would take to describe the last 13 days since the delivery crew left the washer and dryer I ordered in the middle of my living room. Apparently they failed to bring a piece of the stacking kit such that installation could not be completed. I have spend over four hours in the past week (including hold time) with Home Depot, Samsung, and the contract delivery company. They were finally supposed to come back out today with the missing part, and they did, but said that installation was no longer in the work order.

I ordered a GE appliance package from Home Depot.com on Black Friday, November 23, 2018. On November 23rd, in the Lake Forest store, I personally confirmed availability of these appliances with a HD employee. In the days preceding my delivery date, I received several emails from HomeDepot.com and the delivery company, confirming delivery scheduled for Sunday, December 9th. On December 9th, in preparation of delivery of appliances, I hired a handyman to remove my dishwasher, stove/oven, refrigerator and microwave and place them on my front lawn, as I had paid Home Depot to have those appliances hauled away. I waited several hours for delivery. When no one showed up, I spent hours on the phone with GE, HomeDepot.com, the delivery company and Home Depot, Lake Forest, only to find out GE doesn’t even have the appliances and likely won’t have them until December 26th, or possibly sometime in January.

Waited a week to get new fridge delivered. After getting here, the delivery man refused to hook up icemaker because it had a saddle valve, which we have used for the last 15 years with no problem. So I had to unhook the line myself, once unpacked, fridge was dented. Driver refused to change door opening which we paid for along with the icemaker, I kept asking why he could not hook up the icemaker because I just did not understand what he was saying. He then said "don't get smart with me I have already told you why". This upset me so much that anyone would speak to me like that in my own home. Called the manager after they left and said he would take care of it.

I am a contractor/landlord. I WAS one of Home Depot's top customers purchasing over 150,000.00 worth of materials, appliances, etc. each year. After EXTREME problems with delivery of appliances, I have decided to go to Lowe's. I own several properties throughout Atlanta and have purchased appliances such as Samsung, LG, and GE at Home Depot especially the Sandy Springs (don't purchase at this location).

Just took delivery on a new gas range purchased from Home Depot. 1st delivery man called and said he would arrive in 20-25 minutes, an hour later I called to see where he was as he had not shown up. 10 minutes later 2 men arrive, bounce my new range from the side of the road up the driveway in the rain. They could have easily pulled up to the door! When one of them came in in dirty shoes, reeking of cigarettes then informed me he could not install it because he didn’t have the right tool! He called to have a refund for installation issued but I had to make him unwrap the range so I could at least see all parts were present and there was no damage. He was in too big of a hurry. I will certainly consider shopping for anything to be delivered elsewhere if this is the best Home Depot can do.

Been shopping with Home Depot for over 20 years. Their delivery service through GE is abysmal. The day before Thanksgiving I talked their driver through 20 minutes of his route and he still couldn’t make proper turns to get us our range on time. They scheduled our dishwasher for delivery on Thursday 29 November. It arrived Wednesday 5 December. There was so much hassle getting this accomplished I could write a novel. The delivery drivers showed up with no dishwasher. The warehouse “lost” it until Monday. It didn’t make the second truck on Tuesday as promised. At no time was I spoken to with a civil tone or given any help by Flood, the shipping service employed by GE/Home Depot. GE couldn’t access any shipping information and Home Depot was basically powerless in the situation. Flood repeatedly lied about contacting me. They never called once. Too much to say but it was horrific. Never again.

Ordered $5000 worth of appliances on 11/6/18 for our new home. We waited until then to get the sale prices and scheduled delivery for 11/30 which I believed was plenty of time. The delivery date was changed without notice to us to 12/12/18, which I was OK with as this was the latest date I could accept. Received a call yesterday 12/7 from Samsung Appliance delivery stating that they had changed it AGAIN to 12/26! We need to move in before Christmas and now can't because we have no appliances - STAY AWAY FROM HOME DEPOT APPLIANCES! Not even confident I get them then...

Purchased refrigerator, range, microwave, and dishwasher from the store in Superior Colorado on 11/11/2018. Set free delivery at that time for 11/30. On the delivery date I waited until mid-afternoon and after no delivery and no one called, I contacted the store and was told that delivery had been changed to 12/19. Besides missing a day of work, I had emptied and disconnected the appliances in anticipation of the new appliances. I don't know why the delivery was postponed, but notifying me of the date change was the least Home Depot could have done.

I ordered 3 appliances from HD store. Person was great. Delivery was horrible. They scheduled the delivery between 8-12 so I had my contractor here to remove the current dishwasher, microwave and stove. By 11 with no call, he left. Three more calls, three more missed time, and they arrived at 3 in an open pickup truck in the rain, appliances wet. There was also a second driver with a Honda Civic, turns out he had the dishwasher in the back of his car. They insisted they were special services, had no responsibility to be on time, and I should be grateful they brought the appliances on the right day. They also refused to take the old appliances away even though all of the paperwork confirmed I paid for removal.

Ordered GE Range online with free delivery. Delivery service never showed. Wasted 4 hours waiting. Tracking always showed on time. No way to contact anyone at shipping company. Finally got Home Depot representative. Told me shipping company called, never came to house because no one answered. Driver lied, said he came to house. Horrible service from Home Depot. Would not recommend anyone buy appliances there. Still do not have stove or any satisfaction.

My Range was scheduled for delivery at 8 AM on 11/30/2018. I took off of work. Truck arrives with no range. Drivers find out it was left on the dock and can't be delivered till 12/03/2018! Called Home Depot to complain. Guy I talked to hangs up on me due to my hostile attitude after telling me I should go and pick it up myself! Now I'm really mad! I would go there but I'd probably really get in trouble.

Our refrigerator died the Saturday before Thanksgiving. We went to Home Depot the next day and purchased a Samsung refrigerator/freezer. The refrigerator was delivered the next Friday but when it arrived it had a dent on the front and one on the side so we did not accept it. The next available delivery date was not until the next Wednesday, Nov. 28th. The delivery company (JBC Deliveries) was supposed to call my cell 30 minutes before arriving at our home. I had called the day before to make sure they had my cell phone but apparently they added it to the wrong order. They called our home phone but no one was home. They finally did call my cell phone to let me know they would wait 7 minutes for me to get home.

Let's get this out of the way. LG makes a lousy refrigerator. Home Depot sells them. Our refrig broke down after only one year. Of course the factory warranty had expired and thank God we purchased the extended warranty. For $250, it covers the fridge for 5 years, and we needed it. Two compressors later the thing sounded like a washer and the local appliance repair center which serviced the warranty had refused to work on it any longer. They said LG has been stiffing the repair shops and not paying their invoices so they will no longer service LG appliances. Just great. Home Depot went to bat for us. They sent over a small "dorm" size fridge to hold us over. They were constantly in touch with LG, the warranty company Asurion, and their home office in Atlanta. We got two food reimbursement checks totaling over $800.

So, on Nov 17th I purchased a refrigerator from my local Home Depot. I had to wait almost a full week for an open delivery date and then rearrange my schedule to fit that. I never received the call about the time window for the delivery the day before and had to call them myself for a time window. Then, they never show in that time frame. When called, they inform us that they are running behind and expect delivery at 5:30, the window was 12:30 to 4:30. They still never show. When called back, after being put on hold for over twenty minutes, we are informed that they can't make delivery due to a truck breaking down and that I need to call back to reschedule.

I am so upset and disappointed with the Home Depot delivery service in CT. I ordered 3 kitchen appliances from them. We set up two different dates for delivery and one was a complete no-show no phone call. The first date I received a called after 3 hours of waiting that they would not be showing up for delivery. There was no one to speak to and no way of dealing with this issue. I drove to the store in Waterford, CT the next morning to be told it would be taken care of and appliances would be delivered asap.

Home Depot Complaint to be posted 11/20/2018. Our new washer dryer purchase has been a total nightmare. We went to our local store #3407 in N. Conway, NH and purchased a unit store sku # 1002962265 from a girl from the paint department who waited on us who had to call someone else to complete our purchase. When we were contacted by a shipping company “Atlantic” they were 10 minutes away at the WRONG ADDRESS which should have been passed properly when we bought this item since we have done a lot of business with this store. 1 Error!

I purchased a washing machine for delivery to my home in Western NC, it seems our local store farms out the delivery to a store in Greenville, SC, 50 miles away. We were supposed to get delivery last Thursday. The delivery company trusted their GPS and ended up on the wrong road and therefore took the washer back to their warehouse R&D trucking. We contacted the store manager, Joey, gave him the turn by turn directions and asked if we could have the earliest delivery possible, which he assured me he did.

Do not use Home Depot Appliances for appliance purchases! Highly unprofessional driver! My $3, 000 refrigerator was due to be delivered Saturday at 8 am, was not on the truck with my dishwasher. Company says it will be Monday morning, then changed it to Monday afternoon 3-7pm. At 8 pm driver calls and says he will arrive in 45 minutes, close to 9 pm. I say, "okkk... But as per delivery instructions in my order, be careful of the muddy yard since it is now dark." He replies "well it sure don't seem like you want this tonight." I say "Yes I do, just watch the mud."

I just moved into a new home & ordered 5k worth of appliances from HD last week. Washer/dryer & refrigerator. They were to deliver them today on the 19th - 4 days before Thanksgiving. Went out & purchased items for my Thanksgiving dinner & lo & behold they just called & said they can’t deliver until until the 29th. If I would’ve known that they would not deliver AS PROMISED I would have never purchased all my appliances from them. I will never order from HD ever again, they just lost my business forever.

After buying a new GE Slide In Oven I was assured by the Home Depot sales person that it would be delivered in 3 to 4 business days and between the hours of 4 pm to 8 pm. And that I would get a phone call the evening before the delivery day after 4 pm to confirm the desired time frame. Sure enough I get a phone call stating that my oven would be delivered between 10 am and 2 pm on the 4th day after my order was placed. I called the number given to change the time frame and explained my conversation with the sales staff.

I bought a new refrigerator back in Sept with delivery set for Nov 15th. That's two months! I called three weeks, two weeks and one week out to confirm that everything was a go for that delivery date and EACH time they confirmed with me that it would be delivered then. Two days before... I get a late night call from an automated machine telling me that the shipment is being delayed and it will not be delivered for another week or so? In the meantime, I have had the kitchen remodeled and earlier that same day, I had given the old refrigerator. I had everything stored in ice chests awaiting the new refrigerator... which will mostly spoil. I am so pissed and their customer service. They'll say anything to get you to buy it but suck in their follow up and delivery. My Advice... Never again buy from Home Depot. Give your money instead to the smaller appliance store that can really use your business and will show it with good customer service.

I ordered a washer, dryer, and refrigerator from Home Depot for my new home. The delivery company refused to let me know the time frame they were coming until 7pm the night before. When they got there, the guy was talking about how he didn't work for Home Depot and his company was actually Home Depot's boss (weird). He was definitely one of those dudes with massive ego issues. He went to put the dryer in and then came out laughing and making fun of me because they didn't fit. He said I measured it wrong. Technically, I measured it right but since I am new to this state I didn't know they have to add 4" to the back of the washer and dryer as a safety regulation. His attitude about it was terrible. But seeing as I was moving in the next day, I wanted to check with Home Depot to see if there was anything else I could do.

I ordered a Whirlpool refrigerator for $770.00, 9/23/18. I received it on 10/31/18. This refrigerator is very poor quality. I told Home Depot, appliance department, that the freezer door was not staying closed. When I open the bottom door, the top freezer door pops open and then shut. They sent a representative to check it out, and he said there was nothing wrong with the refrigerator, bottom, or freezer. I filed a complaint with the BBB headquarters in Atlanta, GA.

What has happened to Home Depot? I have been a loyal customer for probably 30 yrs and have dealt with Home Depot in several different cities in Western NY but the one in West Seneca has the RUDEST customer service associates I have ever encountered. Yesterday I was shopping for the Hoover Floormate Deluxe that was on sale for $98.00. The model is on the wall but no boxes underneath, on the other side of the aisle against a wall there were two boxes, one was pretty torn up with holes and box damage the other seemed intact and it was also named the Hoover deluxe Floormate. I asked a sales associate if this was the one on the wall and he checked the ticket and said no it was $120 because the SKU was different.

I ordered a dishwasher 2 weeks ago, in the order I said to leave the appliance on the porch. Delivery was scheduled 2 days later but was not delivered. I called back to rescheduled and they gave me a week later, then they call back rescheduled again, a further 2 days. When they did, they said they cannot leave on the porch and I said this was fine. I stayed home to receive the appliance and no one showed up. I called today 16 days after I ordered and was told I that they can reschedule and that I have to be there for the pickup. I told them I have to work and cannot afford to stay at home to wait for their delivery again. So the order was canceled. I will not order from them again. Home Depot is just the worst.

I purchased a stackable washer and dryer with Home Depot in February 2017. The appliances were installed but I didn't use them for a long time because my house was being renovated and I was not staying at the house. When I started to use the dryer a couple of months later, I noticed that water was collecting in the floor around the stackable washer and dryer. I thought the washer was leaking. After several calls with LG and checking the washer, no one could identify any leaks from the washer.

A few weeks ago we purchased a microwave from Home Depot. We also signed up for installation from one of their subcontractors. They were supposed to deliver the microwave today, with the installer scheduled for tomorrow. They never showed up and they're now promising to come tomorrow. However that means the installer has to reschedule, so the microwave can't be installed for another three weeks. So... No microwave to help get Thanksgiving dinner on the table. I'll never buy anything from them again. Worst service I've ever experienced.

Ordering our Whirlpool washer and dryer was a breeze and the lady was very nice. Installation was horrible. They were in such a rush because I was their last job of the day (at 2:30 pm). They banged the appliance into my furnace. They quickly tore apart the old appliances and installed the new ones. They left water all over my basement floor. When I was upstairs they wanted me to sign that they didn't "damage" anything. I had to say "wait let me check for myself". I had to check the furnace that there was no damage.

Ordered a Custom Classic Toaster Oven online to pick up at store 15 days ago. I have had track it down three times. I finally got someone on the phone today to tell me that they lost the order - no apology. Go through Amazon and save yourself the hassle and money.

My refrigerator broke and I bought a refrigerator online with Home Depot. I don't have any problem with the store however the delivery guys that come woke me up at 6:45 am to let me know they will be at my house in 30 minutes and they didn’t come until 8 am and because the refrigerator that they have to haul away was bigger they make some excuses and refuse delivery. Let me say that delivery was free but not the haul away or the parts that I pay that they didn’t deliver. Either the delivery man was very rude and all keep on saying was that we have some cables from a camera and he didn’t want to break them???

We contacted Home Depot store #6403 in PR from NJ for a fridge, to take the order it was a breeze. We realized fridge was too small, called to do a return/exchange, they were EXTREMELY rude, UNPROFESSIONAL kept me on hold for more than 15 minutes at a time, each time someone would pick up "sorry wrong dept", "Sorry, let me get someone that can help", "sorry, they are with a customer". Since 9:30 AM that I started calling it is now 12:05 pm and no solution to the problem. My only question was "do you have a specific model number refrigerator, so I can pick up at store?. NOT ONE REPRESENTATIVE that answered the phone knew the answer! I told the lady, "You have computers throughout the store that you can search for items, I know, i used to work at Home Depot and Lowe's," her reply "was "We are all busy". REALLY?

LGO Logistics delivery company for Home Depot never attemped delivery and reported that we did and were not home. When we complained, they refused to help us in any way, reschedule delivery, and said we were lying. We had no choice but to cancel the order we had already paid for due to the delivery service.

Long story short our dishwasher was first delivered but could not be installed because of the electrical. Our landlord had a plug installed and asked that Home Depot install and take the old dishwasher away as was on the original order. Called Home Depot for installation and set up a time for crew to come out. We were given a window from 2:30-6:30 PM. I personally waited for them to come for the installation from 2 PM onward. As it was getting close to 6 I called the customer service line, which is all automated and takes a few minutes to get an automated update. Even past the 6:30 time, the automated delivery update said that everything was on time for the delivery and installation.

GE appliance delivery from Home Depot - May not arrive. Ordered a GE refrigerator and gas range from Home Depot 3 weeks ago to be delivered on a Saturday. We were told to expect a call the day before to confirm delivery. Friday no call from delivery service so I called on Saturday and was told that they did not have the order from Home Depot store despite being charged for on my credit card statement and full order from the store. Called the store in Waukesha WI and was told this is the third such incident that they had that day. Called on Monday to reschedule and discuss with the store manager on duty. This is the first bad experience that I have had with Home Depot and hope they look into their process and systems!

I purchased a dryer online and was given a delivery date and it was between 12:30 to 4pm on a Saturday so I went out to breakfast. Next thing I know I get a phone call from Home Depot driver saying, "We are here at 9am." I told them I was told 12:30 to 4pm. They told me, "We can do another time." I said okay. He told me 5pm on a Tuesday. Perfect. Tuesday rolls around. I get an email, "Your deliver will be arriving at around 10am to 2:00pm." Once again they messed it up.

We purchased a dishwasher for delivery and installation. It was delivered on November 3rd, 2018. The Home Depot plumber claimed the dishwasher was broken and they would need to call the Home Depot delivery service. They said a new dishwasher would be delivered later in the day. The delivery service called later and indicated they had to order a new one and it would be a week. The plumber took our old dishwasher and left the broken dishwasher in the middle of our kitchen. They also left our kitchen sink disconnected so we are now without a dishwasher or kitchen sink. Everyone we talk to is claiming it's someone's else's fault. Home Depot is not willing to take responsibility for anything and is telling us we have to deal with their third party delivery service and plumbers ourselves.

We were scheduled for delivery of a new fridge on Nov. 1 between 12 and 4 pm. The fridge never arrived, no one from Home Depot or the driver called to let us know. We had to do all the calling to find out what was going on. During this time, we never spoke to a real person - everything is chat, text or automated message. None of these non real-time options provided any useful information. But once the text person reached the delivery dispatch, we were informed that the office was closed for the day but they would be happy to delivery our fridge on the next delivery to the area, meaning we will wait another week.

My husband and I purchased a washer and dryer from HD. Delivery of first set Sept 20th 2018. Delivery team damaged both the washer and dryer bringing them in then they didn’t take them back to the warehouse. The driver wrote on the deliver sheet scratches on left side of both washer and dryer that set in place. My originals could not be reinstalled because my husband and I were not about to touch the set. Left behind 10 days and $45.00 for laundry. The second set was delivered on Oct 4th 2018. After removing the damaged ones out this team (a different pair) damaged the second washer bringing it into the laundry room. I have been in contact with a Mr. ** from HD and there has still not been a resolution to the problem. Guess if they wait long enough I might forget about it. Not happening.

Order a new washing machine, scheduled delivery. Took off work to wait in the allotted 4 hours time slot. They never showed up. Called the delivery co, was told they were there and no one was home. Asked more questions, was hung up on. Called Home Depot, was redirected to someone else at delivery company, very rude and obnoxious women who only wanted to reschedule. I was upset, did not want her only time slot so said no. 2 minutes later received an email (with no contact information) from Home Depot about cancelling my order. A week later, delivery company shows up with a washer, did not accept it. 10 days later went to local Home Depot store, my cancellation had just been started. So 3 weeks later, no washer, still on my credit card, and have to call corporate to file a complaint. Won't be buying there again.

Today I was to receive delivery and installation of an LG refrigerator and LG microwave purchased last week. The delivery came on time as promised. However: They did not set up the refrigerator because they said we had a single use water outlet. (In fact the water source has a waterline built into it and that is where they are to connect to.) They told my wife I needed to get a plumber to change the spigot. They did not set up the microwave either. They said that the newer microwaves are larger, requiring brackets to be positioned lower in the opening and they'd have to drill through the tile backsplash. However, their regulations prohibit them from drilling through tile. They left without telling my wife where the holes needed to be drilled. So I can't get anyone to drill the holes because I don't know where to drill them.

I purchased a GE refrigerator Sept 2018. After shopping our local stores found the size needed at the price wanted to pay at Home Depot. The salesman was great - explained that I could get delivery for the next day, which was great since the purchase is for an occupied rental. The morning came for the delivery and I didn't hear anything about when they were planning on delivery. I called the store and the person said they had not arrived with the fridge to do the delivery yet but assured me she would call when they were close and let me know. Right after her call I got another call from the delivery driver explaining he was 5 minutes away. Confused I called the store and the person who answered said that is not correct and they will call when they knew more.

I purchased an extended warranty back in 2015 for my very expensive refrigerator. I decided to purchase of an extended warranty. I was told that the refrigerator would be under warranty for a total of 4 years. Now in 2018, I am having problems with the refrigerator. I was told that it was no longer under warranty. After speaking with a store manager, I was told that I basically purchased a 2 year warranty not a 3 year because their plans start immediately upon purchase. I will not purchase another appliance from Home Depot. The employees are not educated on what they are selling. They are misinformed and then relay that information to the customer. That included store managers. I was told by the manager that the extended plan that I purchased was for the 4 years and then he recanted when I called him to discussed the warranty. Do not get convinced in buying any extended plan or believe that they will support their customers.

My daughter and sons got together to buy me a Whirlpool French Door refrigerator through HomeDepot.com on 8/29/18 for my birthday. It was three weeks before they delivered my fridge and it was damaged when they took the wrapping off. So Home Depot ordered another one, and another three weeks to have it delivered. We discovered the valve on my hot water heater where the line runs from to the fridge for the ice maker and water dispenser was frozen. So they left the fridge in my garage and I called a plumber who came out the next day to replace the valve. Called HD back for installation and the earliest they could get me in was Thursday, 10/18.

On July 2 2018 my less than 2 year old Samsung refrigerator stopped working (the temperature in the freezer rose to the 50's and the fridge was in the 60's.) I had purchased the warranty protection plan from the Home Depot so I contacted them. Four months, several dozen emails and phone conversations back and forth with the Home Depot, two repair companies, 6 different technician visits and 5 changed parts later and I am still without a working refrigerator. In the meantime I have lost 1,000's of dollars worth of food that I purchased after each of the 6 times that technicians came, replaced something, and told me that the problem was "fixed". I had to go out and buy a compact fridge and a compact freezer from the Home Depot so that I could keep some essentials on hand during this ordeal.

Appliances not delivered in the agreed upon window. When we phoned we are told that the "truck broke down" and that they had tried to call (the cell phone log disagrees, they did not try to call). Furthermore now we have to rebook and the first date is 2 weeks out! You cannot speak to the actual delivery service just a Home Depot customer service person who has no control about the situation (she will email them to tell them I think it should be sooner, not very helpful). Don't buy anything there that you cannot take home the same day!

I would like to relate my terrible experience with purchasing an appliance through Home Depot.com. I ordered a washer and dryer, over $2000 total order. The first time they attempted delivery, giving me a four-hour window as the minimum opportunity, I had to take off work to be here to accept for delivery. I cleared out the laundry room to receive the delivery and had arrangements for remodeling of the laundry room to start the following day.

New GE washing machine still doesn't work after 6 weeks. Home Depot does not care about its customers. This has been let sit and is continually postponed to get fixed. Ordered in new-August. Still waiting for a repair. Next repair set October 16th. There will be another delay after that. Do not order from Home Depot. Thought that was a one time experience. Ordered from Home Depot a Dishwasher. They delivered it. After 2 weeks it is still not installed. Their website is misleading about delivery times. They change it after they have it confirmed. It is not worth the hassle!

Went to the store in Northwest Regina looking for dishwasher parts- and an old elderly ** man started staring at me and my partner up and down hatefully- and was racist in his attitude. This place does not like brown people. Do not shop here.

I purchased a washer and dryer and wanted them to install the product so they would be accountable for any mishookups. They did not specify the tools they needed to hook up the appliance, so I went back to the store to buy those. When they delivered it the first time, they said that my wall parts were too old and needed upgrading, so I did that. When they came again they said they do not install in a cabinet. It was under a counter. They said they would not cut the tube to make it fit properly so they are basically making it fit enough. Not having a strong sense in the work they were doing. I will NEVER buy from Home Depot again for a major appliance. I will be at Lowe's.

I ordered my refrigerator online 9/2. It arrived to me 9/11 damaged. I had to call no less than 5 TIMES on hold for almost an hour each time to try to get a redelivery date -- they just kept telling me "someone was going to call me soon" with a new delivery date. I called the store and was told "Too bad -- we can't help you since you ordered it online." Really???

Ordered a new dishwasher on 9/19/18. They told me it couldn’t be delivered until 10/9/18. This morning I get an email saying that my delivery window is 12am-4am. I chatted with Home Depot rep and he gave delivery company (Appliance Home Delivery) my info. They (Appliance Home Delivery) send me an email saying that my new delivery window is 10/9/18 between 6p-9p. That didn’t work for me (nobody will be home). I called to reschedule for a morning appt. and was told that the computer picks the times based on addresses and they couldn’t give me a morning appt. I now will be receiving my dishwasher on 10/20/18. Why is it that every other company that delivers can give a morning window. What computer are they using? Watson? My old dishwasher is on porch and plumbing is disconnected awaiting the computer's decision. Good times.

Long story. I purchased 6 appliances during a sale last fall. It seemed like a good time to save some money and get very needed upgrades to our home. I had no idea that this would be the worst customer service ever! I was promised that I would have them by Thanksgiving and that did not happen (11/20 delivery got pushed). Purchased in early Nov. 2017 FYI. They did give me an ice box so I had a working freezer for the holiday (I was so disappointed to not have them when my family got here).

Home Depot uses RAS delivery to deliver the appliance. RAS is simply the worst. After 3 trips my oven is still not installed and on the 2nd trip one their employees stole a portable power tool from my home. Home Depot is supposed to deliver and install appliances. LOL not in a nice way. Complaining to Home Depot delivery support is a joke. They have no control over RAS and bluntly even if they did the Home Depot people are helpless and hopeless and clueless. I thought I was safe to order an appliance from a big chain like Home Depot. Boy was I wrong. I should have read the reviews first which tell the tale of consistent consumer problems with RAS and Home Depot.

Bought a GE package from Home Depot delivered on 9 22 18. Delivery company was terrible. Put door on refrigerator wrong. Ice buildup in fridge. Called to let them know about poor setup. They cannot come back for a week. Upon further inspection can see that door strips are faulty. Had to turn off fridge and use old one in basement until they can come out to fix. Installer should have seen problem when installing but so interested in getting out of house. They did not make sure it was working properly. TOTALLY disappointed with service. Will never use again.

My husband and I ordered a washer on August 30 2018. When he submitted the order online he noticed that the address that the washer was to be shipped was in another state. He called the customer service department to let them know. One of the first people he spoke with told him that it was his fault. He was transferred to someone else to resolve this. He was on the phone with several different people throughout the evening. It never arrived at the destination it was supposed to go to. To make a long and harrowing story short and after over seven hours of back and forth with different customer service reps, and ten or eleven days later, we cancelled the order. We were told that we would get our refund to our bank account (we used a debit card for the purchase) in 7 to 10 days.

Purchased a Frigidaire Gallery appliance package 09/08/18, it was delivered 09/15/18. Fridge worked great for two days, on day three the ice maker continuously got jammed. We fixed it our self but continues to happen. Finally stopped working completely, after about 5 days. Went into Home Depot and they advised me to call the manufacturer. So I did, they are also unable to help me. Only solution is to send a tech out, with no convenient hours. So now I will have to miss some work to make this appointment. For a brand new fridge 5 days old. Seems like no one is willing to help. Returns is not an option so basically stuck with this faulty fridge and no one gives a crap.

Hello all, it’s Disappointed Consumer again! Home Depot is totally outrageous! Here’s an update – Eventually, on Tuesday the Home Depot service team came to my house and moved away the old washer machine from my garden. The service team supposedly repaired the new washer with leakage problem. I was at work so my same sibling requested them to leave after the testing completed but they rejected and left in about five minutes of stay. Ten minutes after they left, the new washer was leaking again wetting the floor so severe that again took us a few hours to clean up. We are at a loss of what to do and called Home Depot again to file report/complaint. The manager claimed nothing they can do except to replace the new washer but cannot deliver the replacement until a week later.

In June, I purchased a dishwasher, microwave and stove from Home Depot after purchasing a new refrigerator from them in May. The delivery of the fridge was great. However, I had several issues with the second purchase of appliances. The first date they were supposed to deliver the appliances they didn't show and didn't call. I rescheduled and the exact same thing happened again. I rescheduled a third time and the delivery company came and took out our appliances but did not bring our new ones. We went a week without any appliances except our fridge.

We purchased a dishwasher from our local St Louis store on 9/2. It was delivered on 9/11. They do not install same day - they have ANOTHER 3rd party vendor outside of the delivery service come to install - well, they discovered the dishwasher was damaged and put in a request for a replacement on 9/11. We were supposed to receive a call with our new delivery date by 9/13. By 9/17 we had not heard anything even after multiple attempts to reach people at several numbers so we cancelled our order.

Ordered a dishwasher from Home Depot. Delivery date was almost two weeks later with installation the next day. Product delivered and the next day the installer removed our old dishwasher-which was in perfect shape but my wife wanted a different color--and put it on the truck to haul away which we had paid extra for. Then he discovers that the new dishwasher was dropped in transit and damaged. So he takes pictures and calls in the situation and leaves with my dishwasher we have no dishwasher. Just a big hole in the cabinet where one used to be.

after many phone calls and hours talking to different people at customer service, Home Depot finally refunded the delivery charge but it was a struggle and took a very long time.

So incredibly disappointed with the terrible service at Home Depot. Will never ever shop here again. I had purchased a full suite of kitchen appliances online and paid for installation and removal of old appliances. Firstly we had a 2 week delay on the initially promised delivery date (not the end of the world, but pretty frustrating). Then when the appliances arrived the crew said they couldn’t install the dishwasher and fridge due to the type of water valve and said I needed to get a plumber. They left me with the old and new appliances swamping our small apartment. I arranged a plumber to install these items and called back to arrange removal of the old items. They cannot remove these for another 5 days – my small living room now looks like an appliance dump with no space to move around, they haven’t completed the work I paid for and nobody at Home Depot seems to care. Terrible, terrible service! Never again!!!

Lightning hit our house the end of August and blew out all of our major kitchen appliances. We lost our refrigerator, range, microwave and dishwasher. The sad part was our existing dishwasher was only 14 months old and of course this is considered an Act of God so no warranty would cover it anyway. Thank God the our 8 month old washer and dryer were not running so they made it without any damage. We figured now since everything “died” at once, we would get all matching kitchen appliances in the same brand and color (GE Black Slate). So far, not too bad, Home Depot did not have the refrigerator available in the size we wanted (28 cu French Door) and we didn’t want to wait so we went to Lowe’s and they had it delivered and installed within a day.

My husband and I spent 1600 on a new refrigerator that was on sale for labor day. We were told it would be delivered roughly a week later. When it never arrived, we called to inquire. We were told the delivery date was put in for a month later. Myself-being the peace maker-wanted to think the best of the store. It was an accident. The guy was new, he entered the wrong date. They apologized and said the refrigerator would be delivered the following week. It was an inconvenience, but a 2nd week-fine. It's developing character, right? Ha!

I ordered a refrigerator from the Hybla Valley Home Depot and had very positive experience until it was time for delivery. The first time they were supposed to come they went to the wrong address! I didn’t receive the 30 min call to alert me they were on the way at all. I received a call where they claimed to be outside my door. They weren’t! When I called back they then said that no the original call was actually my 30 min alert call and that they were on the way.

I ordered a refrigerator on August 04, it was supposed to be delivered to our new house on August 13. On August 12th I received a call from HD expecting them to provide us with our delivery window, but instead they told us the refrigerator was out of stock and sorry for the inconvenience, and it would be two weeks before they could deliver our fridge. They gave us an 800 number to call, and when we called not only would they not get us a refrigerator sooner, but the only way they would cancel the order was if we went to the store to beg them for our money back. All we wanted was them to credit our credit card for the online purchase price. We ended up going through the hassle of disputing the charge with our credit card company.

Purchased a Samsung French door refrigerator and matching over-the-range microwave for delivery. Waited patiently one week and confirmed delivery and installation of both. Made sure both had updated outlets/connections and that there was a clear path to both locations in the kitchen. On the day of delivery, our confirmed 4-hour time slot came and went. We received no notification that the truck was 1/2 hour away so when it arrived an hour late, we had to rush to clear the old fridge of food.

I purchased a refrigerator and dishwasher from Home Depot on line on July 28, 2018 and I finally had the dishwasher installed on September 5th; a horror story in itself but nothing compared to my refrigerator experience. Keep in mind that I purchased a new refrigerator because my old one does not work. I have been living without a refrigerator since July. As of today, September 10, 2018 no refrigerator. I have wasted more time than I care to say holding for the actual delivery company subcontracted by Home Depot (FGO Deliveries in my case) and the Home Depot outsourced delivery support company (ASI in my case). They have rewritten 3 work orders each time guaranteeing set up. Well I took August 18th, 28th and Sept 5th and now the 11th off from work and the job hasn't been done yet. They have one more day to make good on their promises but the games have already started.

9/01/2018. Purchase AMANA top load washer and AMANA electric vented dryer from THE HOME DEPOT S.HWY 6 HOUSTON. Promised delivery by Thursday the next week. A third party phones me at 1551 hours and tells me to call WHIRLPOOL since they can't deliver due to no stock available. I the poor customer try to contact whirlpool but to no avail.

Ordered a GE washer in store on August 30 at the Cold Spring, KY location and was given a delivery date of September 7. I live in a rural area so this isn't unreasonable. I had to take the day off from work since I didn't have a specific delivery time. I waited all day, no delivery. Not even a phone call to let me know that it wasn't being delivered. I called HD and was told that it might have been the bad weather holding them up (we had heavy rains that day) and the delivery driver wasn't answering the phone.

I bought a GE Refrigerator in May of 2013, at the same time I purchased a five year protection plan for the refrigerator. The refrigerator protection plan expired this year in May, Home Depot on purpose will not send you a notification notice before the protection plan expires and they will just let it expire. Their excuse is that they have too many customers and cannot keep track of all the customer's contracts, please give me a break with the computer systems available now and they do not have a sophisticated computer system.

My ordeal started on Aug 12th ordering a fridge and a microwave. Delivery date was set for the 21st. Foolishly I went back and ordered the matching range and dishwasher. Suppose to install today Sept 5th. Install am without Fridge and microwave and I just called and asked where the installers were. They are not coming today!! Never again. My credit card has been shredded.

We bought a new matching stainless set of appliances - dishwasher, fridge, microwave, and stove - from Home Depot on 8/26 during their Labor Day sale. The prices were great and we were very happy walking out of the store. But then everything went to crap. We were set for a delivery date of 9/17. Not great, but tolerable. Upon logging in to check a price for something, we found that the delivery date had been changed to 9/24.

In late November 2017, we ordered a dishwasher, fridge and oven from Home Depot. Our delivery date was set for 12/9. 12/8 we called to confirm delivery and were told the oven was on backorder. New delivery date set. This happened 5 more times until February when we finally received our appliances. Not exaggerating. To make it worse, they didn't bother to call and tell us of the delays. We found out each time by calling them first. HD kept blaming Samsung (mfg of the oven), but I say HD was mainly at fault because they should have eaten the cost of two deliveries and sent our fridge and dishwasher while we were waiting for the oven to come in.

I have been so troubled by Home Depot. It's been over 30 days but no one shows up for the dryer installation. No one gives a call or answers my call. I have dropped emails and made several calls to customer service but they are very rude. It was my first time buying an appliance from Home Depot and I am shocked at how horrible they are. Extremely disappointed.

A tip to Home Depot, stop saying “the truck broke down “ every time you can’t make delivery. Come up with something smart like “the truth“. Too many times I bought appliances and heard the same excuse. Also hire nice knowledgeable people. A lot of them don’t know jack when asked about things and a lot of them are not friendly at all.

Delivery for washer/dryer for about 5 times, each times the installation is not done. The guys coming is either trying to avoid any kind of work or not come at all. The customer service for the delivery company is very rude, and cancel my order for once. So I didn't get the washer installed for more than 1 month, nearly 2 months. Worst company in the world, trust me. ** pissed off customer.

My brand new GE gas stove isn't even 3 months old. It caught on fire. The oven was turned on and the broiler part of the oven came on and caught the whole stove and oven on fire. Home Depot was contacted but they didn't do anything. I had to call Servpro to clean my home due to smoke damage.

I purchased a Whirlpool dishwasher online from Home Depot. I was sold a "Repair or Replace" 5 year service plan for $160. In selling me the plan, I was assured me that anything that happened to the dishwasher would be covered. They said a number of times, "If we can't repair it we replace it." Skip two years and the dishwasher is smoking. They sent out a repairman who told me to switch my products. I did. 1 year later and the dishwasher is covered in a black oily substance. I call again. They send out a technician and he says that I need to be cleaning out a filter. I do, every two weeks. 8 months later and the black oily sludge is back again. Sick stomachs all around.

Updated on 11/20/2018: Home Depot charged me for a Whirlpool washer and an "extended" warranty by Asurion. The washer died after only 2 years. They were rude, unhelpful, sent a repairman after 2 weeks, but he said it could not be repaired. After over 2 months, they would not answer my calls or return them. No information. No repair. I emailed and wrote the CEO. I called 5 times daily. After 2 months we called Best Buy and they installed a new washer the next day. NEVER buy any major appliance from Home Depot. Never trust Asurion for warranties. We will only get any major appliance from Best Buy. (They replaced a different appliance 4 years ago immediately when it broke.). I am so disappointed that Home Depot literally stole my money for both the washer and the warranty. DO NOT GET SCAMMED BY HOME DEPOT.

I feel there should be a recall on this refrigerator. Samsung cannot seem to get the problem fixed. This is the second time in 2 years we have had a repairman. In the meantime, we defrost the freezer with a hairdryer. It seems a lot of us are having this complaint. Please do not buy Samsung - it is a nightmare.

Horrible experience. Waiting for product to get delivered but got a call saying that manufacture didn’t deliver product to them. Called customer service and got same automated massage from real woman saying same thing. No apology. Nothing. I needed product badly so I tried to ask some questions and she got mad and hanged up on me. Called their again and asked for supervisor but no one was available cause they were on field. I asked for general customer service phone number and she gave me 1800.876.6508 which is not working. Stay away from this company if you want receive and service for your money.

I ordered a new electric range from Home Depot, and ordered the installation and removal of old stove as well. Delivery guys arrived and refused to bring oven into house. They took measurements and said that the oven would not fit up the stairs to install it in our kitchen. So they left it on the front porch. They were called "KG Express LLC". I have had similar stoves in and out of the house in the past. A very easy fit! So I removed the old stove myself while they were here (moved it down to the front door myself) and later moved the new stove in with a friend, and installed the wiring (plug to oven) myself (this was supposed to be done by the delivery people).

I purchased a G.E. chest freezer from Home Depot.com. It was delivered on-time, but the delivery company turned the freezer on its side, which is a NO NO! They had an empty truck and didn't need to transport the freezer on its side. But by doing so, the fluids need to settle for 24 hrs before start up. The delivery company explained this to me and I complied with their directions. 24 hrs later, the freezer makes a hissing sound and won't cool, which means there's a coolant leak. The unit simply won't pressurize and therefore won't ever function properly.

I went into the Darien, Illinois Home Depot not expecting better service than the previous store I had just left. What a shock: salesperson Cynthia ** took personal interest in me, gave me all the info on all top loading washing machines, and she did not worry about time. In fact, she saved me lots of time by being efficient, zeroing in on all my concerns and warranty questions. It was sensible to make the decision to buy the model that we discussed. She introduced me to Oscar at the Refrigerator department, another super salesman I will talk to again.

I paid for a dishwasher, and an installer was to call me. After one week I called to find out why I wasn't contacted - and they had scheduled my delivery and installation for the next day but neglected to call me. They said that's their policy - They set up the date and time, and call you the night before to confirm. That's one messed up policy. The date and time they selected for me wasn't good for me but when I tried to reschedule, I had to wait another two weeks until they were in my area. I ended up rearranging my schedule and made the date and time they selected work. I'll never buy another appliance from Home Depot again. I also had a bad experience with trying to talk to someone from the Appliance department. I got rerouted about 10 times... and that was both times I called in the same day.

I purchased a full kitchen suite of appliances during the Memorial day sale. Two of them were delivered a month later; the other two were damaged and sent back. Since then, the delivery date has been delayed (sometimes at the last minute, without a call informing me of this). It was finally scheduled and confirmed for today. I waited through the four-hour window, but nothing. Near the end of the window, I called to confirm that delivery was still happening - I had a concert I was planning to attend later that night and had already bought tickets. I told the customer service rep this, and she verified that the delivery was still happening, but they were running a little late. So I waited...and I missed my show.

Purchased a dryer and scheduled a delivery. Hours scheduled were from 2-6pm. Single dad, freelance. Had to turn down paid day of work to receive appliance. NO SHOW. I finally had to pick up my child from daycare and received a voicemail at 5:50pm that they were not coming. I called delivery company (No answer). I called Home Depot and their reasons for no-show were different from reasons given by delivery company on voicemail. I lost a day of pay. After 50 minutes on phone, Home Depot gave me a partial credit. They rescheduled and situation seemed somewhat addressed - WRONG...

Yes I got a LG ref. It's just over 2 years old and quick lost all food in freezer/ref. Call Home Depot and had to call protection plan company. Ask. Getting the run around for 2 days. Finally had someone call me. I complaint and a service tech came out. Said the compressor/dryer no good and have to order new parts. Ask how long; appx. 3 weeks and then still not sure if it will be fixed?? I ask why they just don't replace it and was told that the last thing they do? So I have to wait until they decide for me to either fix it or?? Why did I buy the protection plan???

I bought Whirlpool refrigerator from Home Depot. They changed the delivery date 2 times. Now I have to wait another 13 days and maybe they call and change the date again, I will cancel my order and purchase from another company.

On Wednesday August 1, 2018 I called the Home Depot number shown on my Protection Plan Contract. Plan #** for a Maytag Dryer that I purchased on 10/14/2015. I supplied all of my information and service was scheduled for 8/3/2018. The VIA FACTORY SERVICE technician showed up and said that he did not receive the call as Home Depot Protection Plan call. He said that we would have to pay for the service call because we did not have a service plan, in spite of the fact that we showed him the documentation. I called again to Home Depot Again and have a service request #** with WFCC VIA FACTORY SERVICE. I called Via Factory Service at 410-451-4104. They have no record of this request. Please check my history with Home Depot. Will I need to go through this with every Protection Plan I buy.

I have relied on HD for years. That is why I purchased my LG refrigerator (the most expensive model) from them. It lasted 18 months. I have spent over $2000 dollars on recommended repair companies to no avail. I am retired and don't have money to burn. I paid over $3000 for the LG. Add to that the repair costs and I'm into this junk for $5000. There is no help from HD nor LG. HD is ruining its reputation by carrying such a defective product.

Save yourself the aggravation and shop ANYWHERE else. My LG fridge broke and it was just under two years old, and I have now been almost 5 weeks without a fridge. I am getting bounced around between three separate companies (their warranty department, some other insurance company, and their third party repair company) with nobody giving me a straight answer. They have also barely made an effort to make this right. I have two toddlers and this has been a nightmare. They compensated me with $100 Home Depot gift card, which I will not be needing, as I will never shop here again. When it first broke I called the store. They connected me to appliances and I could hear people talking in the background but nobody was acknowledging the phone call. I tried this three times before I gave up and just called a random department in order to speak to anybody. Please save yourself the rage and frustration and shop anywhere else.

After being delivered a severely damaged Samsung gas range, it took nearly a month and countless hours on the phone to rectify their error. The operators who answer the phones do not have any knowledge of the products they represent and make promises which the company refuses to fulfill. Calling Samsung to schedule delivery of another range took 1 hour and 8 minutes; 45 minutes of which was spent on hold, only to have those arrangements ignored and alternative ones made without our knowledge. The deliverers rush your inspection of the appliance, telling you that you have 48 hours to report damage. They fail to mention that this could take up hours of your time and cause untold aggravation.

Beware when Home Depot say "includes installation..." I purchased a very nice washer/dryer set. HD sends a third party company out to "install" and they do NOT stand behind company. The installer couldn't hook up washer and then stated HD sent the wrong vent hose for the dryer. So... I have brand new set not hooked up. When I called HD regarding issues - they said that the hose provided by their "installation company" is the ONLY dryer hose the installation company were authorized to install and if it didn't fit, I should buy the correct hose (after paying for the WRONG one) and hire someone to come in and install it??? Seriously??? Never again HD. Never again...

I ordered a new fridge and the people that installed the new fridge broke the old one that was working perfectly. I contact the delivery company. They to claim they told me there is no liability to cover the old one. They refused to fix it and also stated that we have to fix it on our own expenses. They were very rude plus they were laughing while I try to explain my problem and take it lightly with no respect.