Home Depot Appliances Reviews

About two weeks later I received an automatic call from Home Depot delivery department advising that I will receive the refrigerator the next day between the hours of... Another call to Home Depot. Spend this time about two hours on the phone trying to find and understand why if I called too and was told my order was cancelled still Home Depot wanted to deliver the Refrigerator. They told that they were very sorry but there was a discoordination between their departments.

The worse came the next day. In the morning I received another automatic call that the delivery will be at my house in 30 minutes, again spend 15 minutes talking to customer department where they told me just refuse the delivery. Is what I did because a few minutes later three guys showed up with the intention of delivering the refrigerator.

I been a loyal customer to Home Depot for years, I intended write a review in their site however it was rejected because I only was allow to write about the product not the bad experience with Home Depot. Home Depot produces a horrible experience and as a consumer I have the right to criticize but they only allow favorable comments and reviews Home Depot alike some other big retailers execute a form of censorship. I will continue to be a Home Depot customer however I will never order another appliance from the store or on online, don't know why they had such a bad performance with my order and hope they correct this issue so other customers do not have to get through the ordeal I had to.

We made a few phone calls. We had to wait for GE to call us to tell us when the item would be available. Home Depot did not have the microwave in stock. Not a problem. They contacted us within the 48 hours and we were set up for another delivery and installation of the microwave. We explained to the delivery service that we needed a 'first' delivery early in the am because we could not take any time off work. They said they would 'see what they could do'. We received a call the night before the scheduled delivery and they were going to deliver in the middle of the day. NO. We told the dispatcher it had to be the early morning. So, we settled for the next delivery time. We received the phone call for the next delivery time and again, delivery would be made at the end of the day. At this point, we just want to cancel the order.

I understand this was not the fault of Home Depot or the installation service. BUT, I have paid for a microwave. I've waited for 3 weeks for installation and we have been very accommodating giving the shipper/installer any day they want to deliver provided it's early in the morning so we don't have to take off work. We get the same song and dance each time. "We'll do the best we can." My dilemma...do we cancel the order and go elsewhere or do we wait once again for them to schedule the delivery and then be told it's during work hours when we can't take off work. It's not my fault the microwave was damaged. I've paid for it. I would think they would at least try to be as accommodating as possible and deliver/install during the time frame we have asked for. Since our oven was delivered early in the am, why can't we expect the same time frame for the microwave.

As of today, I still don't have a refrigerator and I am still spending money on ice to keep my food from spoiling. The experience has shown me how much Home Depot does not value their customers. In the future I will never, ever, purchase appliances or anything for that matter from Home Depot.

There was a disclaimer saying to check nearby stores to confirm availability. I clicked the link, and 200 -232 West 87th St. Chicago, IL along with another store locale that was too far out of my way. I called the store to inquire about the AC Unit. The guy put me on hold for an unacceptable amount of time, so I decided to go to the store.

When I got there, I was greeted by two women standing near the entrance doors, but beyond that point, it was a challenge finding employees who worked there. In fact, an elderly woman came up to me and asked if I worked there. Finally, I saw a guy wearing a Home Depot Apron. I asked where the AC Units were. He pointed me to the front exit area of the store. I didn't see the bargain AC Units for $99 that I saw online, but I did find the other AC Unit I was interested in. I grabbed one and got in line. I asked the cashier about the $99 Frigidaire AC Unit. I gave her the piece of paper with all the information I had written down. She typed it into a computer and said the computer was showing 1 Unit left in the store. I looked at the screen and this was indeed confirmed. She then called on a loudspeaker phone summoning for assistance.

While waiting, I observed very unprofessional behavior with other people working in the front of the store. One guy standing at a cash register was loudly flirting and catcalling at a female worker that was ignoring him. This was unbelievable and tantamount to sexual harassment on the job. At the same time, the Security/Receipt Check Guy (white shirt) was saying something about smelly people in the front of the store.

Finally, after about 10 minutes of no response, the cashier asked a woman nearby (presumably a manager) about the AC Unit in question. The woman began mumbling something about another woman who wanted the same AC Unit. I suspected that the AC Unit was being held for another customer, or for an employee. No one said so, but this was my suspicion. I asked, "Since your computer is showing that there's one more $99 Frigidaire AC Unit left in the store, could I get a discount on the AC Unit I found?"

The woman abruptly said NO, because they aren't the same, and glazed her eyes over. At that point, the Security/Receipt Check Guy standing nearby watching and listening shouted, Good Job! I'm not sure what type of Customer Service Training these employees had, but my guess is either too long ago or none at all. This was the first time I had ever visited this particular store, and it will be the last time. No customer should experience hard-to-find employees, and encounter venomous attitudes and unprofessional behavior when employees are found. They should be professional at all times and willing to work with you. With exception to the two young ladies who greeted me on my way in, and the cashier who checked my item out, this store needs a Personnel Overhaul.

Original Review: July 10, 2015

Too bad I didn't find these reviews until AFTER my experience! The company that delivers for Home Depot is RAS Delivery Services and obviously has been a long term problem. I purchased a Whirlpool refrigerator and a Samsung smooth top range, which were supposed to be delivered on 7/8/15. I got a call from Kitchen Aid (Whirlpool) who told me there was a supply issue with the refrigerator and moved the delivery date to 7/15/15. That was fine. No mention was made of the oven range.

On 7/7/15, Samsung called to confirm delivery of the oven range on 7/8/15. On the morning of 7/8/15, I donated my old oven and had it picked up before the delivery. The Samsung oven range was never delivered. Now I don't know when I'll get anything - or not. Home Depot can't help because they say the delivery order cannot be split without further delaying the refrigerator delivery. So how long will I be without an oven range? RAS is impossible to contact - on hold now for a LONG time on the phone!

Your hired delivery agency, decided without asking us to make a second delivery on Friday, June 26th. Both my wife and I work and we would have told them if they have asked. Asking would make sense to a good business person. Hiring low cost delivery people to make money at the expense of your customers is not a good business decision.

Finally, I called (after talking to computers) and asked them to change the delivery to Saturday, June 27th. They called early in the morning to let us know that the delivery would be at our house in the next thirty minutes. This was at 8:00 AM and again a call by a computer, not real person. Well, your hired delivery people showed up at 10:30 AM with a SECOND damaged machine.

My daughter placed the order again on 5-21-15 and was told the order would arrive by the next Wednesday. I called the store on Thursday, got transferred several times, and then was told that the order was scheduled to arrive the next day. I waited. No call from anyone. On June 12 (today), I called again. I was transferred to a second person who told me that it was to arrive in 3 or 4 more days. I did not believe her, so I insisted that someone walk to the stockroom and physically check for it. It was in the stockroom, and I was told it arrived "yesterday." I don't believe anything any of the Columbus, GA Home Depot employees say.

In addition, I have called, as well as my daughter, to speak to the Store Manager, **, at least 3 or 4 times. It is standard to be given the message that she is not in the store today. Well, maybe that's the problem. Perhaps the Store Manager should be in the store to handle problems. I will NEVER do business again with Home Depot. The Store Manager should be replaced with someone who works everyday. DO NOT RELY ON HOME DEPOT IN COLUMBUS, GA FOR ANYTHING, ESPECIALLY GOOD CUSTOMER SERVICE. I WILL START DEALING WITH LOWE'S IN COLUMBUS FOR ITEMS THAT HOME DEPOT SELLS. Home Depot, you STINK. Since when does it take 21 or 22 days to receive a storm door? You could at least keep your customers informed of what is going on, especially if there is a problem.

Waited a week for delivery and now have to wait two extra days for someone to come back (a second time) to do the install after a new valve was installed that was not needed. This has not been a good customer experience.. I have had to take off two days from work to have a dishwasher installed. Suggestion to Home Depot: It would be a much better customer experience if HD contracted with third party trucking companies that have extra valves with them on the truck in case a valve needs to be replaced and have people licensed and insured to change a valve so everything can be accomplished all in one trip to the customer.

So at the store I did it with the assistant online. I ordered Electrolux Front Loader washer and dryer. A week later I received two Frigidaire Front Loaders and the guys couldn't finish install because they didn't have the right fit for the plumbing. I called home depot waited a week for someone to come and finish install but instead was told over the phone they couldn't do it. This was after waiting a week. I also called and asked why I had Frigidaire and I was told well Electrolux owns frigidaire.

I argued with them saying I purchased Electrolux and was never told I would be receiving Frigidaire. Well now if I want to return them I have to have the washer and dryer in my garage because Home Depot will not pick them up any other way. They told me they were trying to be helpful. Well let's see, I am going to have to pay people for picking up machines I never agreed to buy since they are Frigidaire, plus I paid for installation that was never completed. I am very disappointed in the service at Home Depot.

Now, today the new oven that we ordered months ago was finally installed and the installers today said that there was no record of Home Depot ordering a trim kit! We had ordered, AND PAID FOR, a trim kit but now I just had to write another check to the installers and they said it will take a couple of weeks. After not having a working oven for over two months, thanks to Home Depot, we will now have an oven up on blocks until our trim kit (that we had to pay for twice) finally arrives. I would like to get our trim kit reimbursed by Home Depot. This is the least you can do.

As most of you know, the delivery people are to call the day before to give a timeframe for delivery. The Saturday comes and we had not received a call confirming delivery. We call Home Depot and are told that we should have received a call on Friday. Well, yeah, we haven't so we are calling you. We are told we are on the schedule and to expect delivery between 1 and 5. So not the fun begins. Not wanting to make the delivery guys wait for me, I pull the dishwasher and stovetop. We receive a call at about 2:30 saying they are 30 minutes out. Great; empty the refrigerator and put the freezer items in the cooler. We receive a call 30 minutes later...

Driver: "I cant make it down our street because his truck is too big." Me: "What? How big is your truck?" Driver: "It's a 26' delivery truck." Me: "What? Home Depot has delivered here before with a 26' truck. I moved into this house with a 25' U-Haul and backed into my driveway, unassisted. The people up the road past my house have a Class A RV. (For those that don't know, that's the big bus-looking RV). I have 30 roof beams that I am fairly sure were delivered by a flatbed. You cant fit down my road?" Driver: "My truck is wider." Me: "Where are you? Ill come to you." Driver: (Hang up).

So I call Home Depot. I tell them what is going on. The clerk in the appliance section tells us that the driver marked us as delivered. Excuse me? So we work our way up to an assistant manager... AM: "Well I am sorry for the inconvenience. We can give you some money back on the order." Me: "Excuse me but how does that get me my appliances today?" AM: "It doesn't but I don't know what else to do." Me: "Do you know who is supposed to be delivered to today? Start making calls and find out if the drivers are there yet. This is not rocket science; it's called customer service. You find out where the driver is, put an employee or a manager into one of those pickups that say RENT ME and go get the product yourself." AM: "I'll make some calls."

We call the 866 number and go through the phone tree to get to a person that tells us that the delivery company is GE Delivery and that the system is down and they can't tell us anything because the system is down and has been down for a while. (Notice that they are still at work with the system down and they have no way to actually assist with trouble. More waste of time and space.) An underling of the AM calls me back. (The AM couldn't be bothered to make contact.)

Home Depot: "I called everyone and the last delivery was made. I can't reach the distribution center. I have to wait until Monday to rectify this situation." Me: "Okay. Do I have to tell you just how upset I am right now?" Home Depot: "No Sir. I can have a loaner stovetop brought to you to use until the delivery is made." Me: "So you want me to install a loaner unit then disconnect it when the new one arrives and install the new one. How many times would you like me to have to do this job? I have a plan B. Here is what I would do if I were you and I suggest that you follow it. Monday morning someone should be waiting at the distribution center to pick up the appliances and have them brought to my house by 5 PM Monday. Then, while I will not be ecstatic, Ill be happier than I am now." Home Depot: "Yes Sir. We will make it happen."

Sunday (Mothers Day) I have 3 mothers at my house for a surprise homemade breakfast that I couldn't cook. Restaurant it is. Monday we receive a call (my wife does) stating that the appliances will be delivered to the store on Wednesday between 1 and 5 PM. What? I go to the store. Ask the customer service rep for a store manager. I get the same AM...

AM: "What is the problem Sir?" I tell him about the issue and where we left things on Saturday with a delivery on Monday. AM: "Yes. I tell him about the call and the delivery on Wednesday." AM: "Yes." Me: "Yes? Is Wednesday between 1 and 5, Monday by 5?" AM: "No but I cant do anything about that." Me: "Sir, there is always something that can be done. It is just a matter of your willingness to do so." AM: "Sir I can't make them appear here. Me: (I'm done with you) "If you can't do anything about this, please give me your Regional Manager's contact information." AM: "You can call Customer Service." Me: "Did I ask for Customer Service? I want the Regional Manager." AM: "I don't have that information." Me: "Is there a store manager?" AM: "Yes." Me: "Are they here?" AM: "Yes." Me: "Let's go talk to her."

I tell her what is going on and she listens calmly and says she will make some calls and see what she can find out. (In other words get the guy out of my store.) I get her return call that night telling me that she plans to do what I suggested Tuesday morning. Received a call this morning from the store manager saying that the distribution center is closed on Tuesday. So it will be delivered on Wednesday between 1 and 5. I will update you if it actually shows up tomorrow. Let the buyer beware. The word of Home Depot is worth SQUAT. If it were the regional manager (even the store manager) I'll bet the distribution center would have been opened. On second thought, the driver would have been told to turn around when they reached the distribution center on Saturday and deliver the product.

When I arrived after speaking with two managers one in store and one in the other location and an online rep I was told the same model was not on sale and they could not honor an exchange nor give me a different one. So now I am stuck with a non working dryer unable to take it to the original store due to transportation (no truck) and they won't pick it up. They offered to have a tech look at it but really, this was bought new. It should not have to be fixed. When we addressed the lint issue we were told sometimes they are loaners and not rechecked when put on display. So people looking for a sale item get screwed over. We will never purchase from Home Depot again!

Overview: We ordered a dishwasher, had it delivered and it doesn't work. A tech guy came to check the install and said it was fine. After SEVERAL phone calls to the store and a lot of waiting, unreturned calls and a runaround, we set delivery for a replacement unit. A crew came to pick up the broken unit and couldn't take it because it's still installed so they left. We're waiting for the second crew to come with the new unit.

Part 1: We walked the store and talked to a rep and decided on a unit. We got approval from our landlord, then called the store back to place a phone order since the guy who was helping us was nice and we wanted him to get the credit for it. The original date they wanted to deliver (4/14) wasn't doable for us, so we changed it to 4/15. The crew came, uninstalled and removed our old unit, installed the new one and left. They were friendly and efficient, and didn't leave a mess. We discovered over the next few days that the unit doesn't work properly (i.e. soap door doesn't always open, water doesn't always spray properly, nothing comes out as clean as it should, some things look like they haven't been cleaned at all, etc.).

Part 2: We called the store to explain the issue and they gave us the number of a different company. We called them and explained the issue, and they said they would send out a tech. We took ANOTHER day off of work to be home for the tech guy on 4/21. He came and checked the install and said it was installed properly and there was nothing else he could do. He said the main complaint that was listed was that the water wasn't working properly so that's all he can check and that a GE tech would need to come to see about other problems with the unit. I took a whole day off of work for this 3 minute, waste-of-time, completely unproductive encounter.

I called the store to explain the issue and my frustration (we're now in week 3 of no dishwasher). I would have expected them to point me in the direction of the correct tech after I had explained all of my issues to them. I expressed very clearly that we were frustrated with this process and wanted a replacement unit if this one is broken and it's not the install that was the issue. The guy told me that according to their records, our original new unit hadn't been delivered yet and would arrive that same day (4/21). I assured him that I had accepted delivery almost a week prior on 4/15, but obliged and waited out the day to see if this mystery second delivery happened. It didn't.

Part 3: I called the store back at the end of the day to share that the mystery delivery in fact did NOT happen and I'd like to schedule the delivery of a replacement unit and removal of the broken one. I was told that since the computer thinks it was just delivered today, they can't do that until 72 hours after delivery which would have been that Saturday. I asked to speak with a Manager. I explained the full story and the Manager who seemed distracted and disinterested, but then said he would find a solution and call me back. To this day (5/1/15), I have not received a call back from said Manager. I called back the following day and didn't get anyone who could actually help me with this matter. I gave up for the week and waited until the weekend to call back again.

Part 4: I called back over the weekend and was told that if we wanted a replacement unit, the GE techs would have to make 3 separate house calls to try and fix the problem first, or we couldn't use our warranty to replace the unit. I shared my frustration at how ridiculous that seemed and what a significant waste of time and money on everyone's part that would be and that we're already almost a month into no dishwasher and this is ridiculous. He finally explained that our other option would be to go thru the store instead. WHY WASN'T THAT THE FIRST CHOICE?!?! Why even BOTHER with that waste of time NONSENSE with a customer who has already been off of work 2 times for this matter and it has YET to be handled. He said he would try to arrange the replacement and get back to me.

A few hours later, the rep from the store called me back and said "Would Friday work for a delivery?" I said yes, and he hung up. Literally. That was our entire conversation. The level of disrespect and rudeness is just UNacceptable. This is NOT my issue. I couldn't possibly be LESS concerned about how frustrating this is for the people getting PAID to handle things like this and fix it. FIX IT AND DROP THE ATTITUDE! I wouldn't accept an attitude like this from my 4 year old, so I CERTAINLY will not tolerate it from a "professional adult" in CUSTOMER service!

Needless to say, I never received any further confirmation or communication regarding this replacement delivery or the process. We were about to call the store again yesterday, Thursday, 4/30 when we received the automated call saying our delivery would be between 11a and 3p today. Fine. I guess they're coming and I'll take ANOTHER day off work to finish this and be DONE with it.

Part 5: My doorbell rings at 8:30a. It's a guy wearing a Home Depot logo and says he's here for the dishwasher. I show him to the kitchen and he says "OH, it's still installed." Yes, obviously. It's in the cabinet. Why wouldn't it be?! The original delivery included the people uninstalling and removing our old unit, and putting the new one in. Why would this be ANY different? He said he's just a rep for Home Depot but really works for a trucking company and is just here to remove it. He can't uninstall it.

He calls the store I bought from and said "the guy was surprised to hear it was still installed". ARE YOU SERIOUS?!?! What was surprising about me expecting it to go EXACTLY the same as last time when not ONE person mentioned or even HINTED at needing to uninstall it OR that there would be TWO crews coming today!!! I had NO idea why this guy was here 2 1/2 hours early or that he only had half the job to do. So he left and the old unit is still in my cabinet. He claims that the guys coming with the new unit in a few hours will uninstall this unit and put the new one in, but then they'll leave the old one in my garage for them to come pick up on yet ANOTHER day off from work!

I can't even BEGIN to explain how LUDICROUS and FRUSTRATING this ENTIRE process has been!!! There has been minimal communication, and extremely unclear directions and information when any attempt at communicating has taken place. They have been extremely dismissive and disinterested when I've called as if I'm annoying them and being ridiculous or out of line. I mean, how DARE I expect my new unit to work or AT LEAST be replaced in a seamless, timely manner?!

This experience has absolutely ruined Home Depot for us. It seemed so easy and cost efficient at first, but it has absolutely NOT been worth my total of 4 days off from work, the time spent going back and forth, or ANY of the disrespect and lack of concern for my time and my business with your organization.

I will be sure to share this ridiculous turn of events with every single person who shares that they are buying a new appliance or anything that may lead them to your store and have the potential of even a fraction of this nonsense. ESPECIALLY the contractor who is writing up plans for our new home. We will NOT go through this again.

I arrived at about 8:45pm to complete the transition. I asked for an exchange of the General Electric hot water heater I was offered substitution, I told the sale clerk ** that I did not want the substitution I wanted store a refund instead. She refused and became very aggressive, I requested to speak with manager. She refuse to go get the manager and returned saying that the manager said that they will not refund my purchase.

I once again ask to speak to the manager. ** appeared with a man named ** walked over to my hot water. She told ** that it was no good. However my hot water heater was in the same condition as two other General Electric hot water heater that were being returned. ** walked over to the counter and said "Let me see your receipt"; He then stated "I am not going to give you a refund no matter what. You have to accept the substitution and that is all that we are going to offer you."

** then told me that he would not allow me to exchange the product that I would only receive $183.00 and had to pay the difference for a new hot water heater. ** continued to be disrespectful making inappropriate comments in which I felt very threatened by.

I asked ** if the two other customers were given an exchange and store credit then why was I not entitle to the same practices. He then said that was not my business that it was another customer transaction. I walk outside very hurt and disappointed with that Home Depot take advantage of the elderly. I walk outside and the gentleman that returned his General Electric Hot water heater offered to go inside with me to talk with the manager and **. I agreed and went into the store with him, he then told ** that ** was very helpful, allowed him to return his product and receive store credit for the additional balance.

** said it did not matter. I told him that I will be filing a consumer complaint because you cannot discriminate between consumers. He said "Whatever. I'll give you the number" I said "No thank you. I already have it." Secondly I am going to request that the district manager be there tomorrow morning to resolve this situation in a safe and calm appropriate way. It is truly unacceptable to refuse a customer an exchange of equal value in addition not being willing to provide an easy resolution. What ever happen to the Home Depot customer satisfaction guaranteed?

When I went to pay for the items (I was also purchasing a discounted Samsung dishwasher) I was given these five pieces of paper and was satisfied with the option of returning my purchase within 90 days as stated... or else I would not have purchased something I was not sure I would be able to use. I was in a hurry and the people at the front desk could not figure out how to let me pay for both items in one transaction with my credit card... I ran out of time, as I had to be to work, and had to come back to pay for the items the next day. I have called the General manager several times as well as the corporate 1-800 number and have been told that in fact I was only able to return the item within 48 hours and only if it was damaged... I was not told anything about 48 hours when doing the paperwork for the purchase, at the register when I paid or by the delivery people.

The store manager talks to me like a child and claims that the Distributor will not take this $4000 refrigerator that has never even been plugged in and still has the plastic on it back... it was shipped to my store and dropped off in the kitchen of a yet to open restaurant and has not moved... I offered to ship it back... they made a mistake and every piece of paper I was given backs that up... I am appalled at the ridiculousness of this situation... I will never, EVER purchase anything from home depot again.

I had the whole system replaced in September 2014, what a winter the house is very unbalanced. The upstairs is very hot, the kitchen is very cold and the basement is in between. I had a 10 seer system in my home when I purchased the home, brand new home very comfortable. I was informed by contractor that 10 seer was no longer available, so I purchase a 16 seer (carrier) the second system was 15 seer (by another manufacturer). I paid almost $8,000 for junk. I thought by using Home Depot, I would avoid this type of problem. I recommend that before you use any company you do your research and not depend on big name business to perform this task for you.

He provided information on a "part through Whirlpool at 1-800-253-1301. The part number is 8171378RC" - for me to order. When I googled the part number, it appears to be a part for a Gas Dryer. On the phone, he told me that Home Depot would install the part for free. Yet, via chat, I was told that "Home Depot does not have the option to remove the plug off of a washer, or a longer plug to offer. The plug comes attached and removing that plug from the washer can potentially void the warranty with Whirlpool. The washer plugs are generally a standard length."

The cord of my previous washer (that I replaced) was a nice length, to the outlet. I had no knowledge that I should be considering the length of a manufacturer power cord when I made my purchase. I would like to have the washer picked up, returned, and get a full refund - and select another washer with a longer power cord. Home Depot has not responded, to pick up the washer for a refund.

I was told a few weeks ago that someone would come out and look at it. I was given a date and a time between 9-5. I took the entire day off and no one showed. When I called the number back, I was told that there was never a record of me speaking with anyone or any appointment being made. I have had this washer for two months now and it's driving me crazy with this loud sound it making. I paid my hard-earned money for this washer machine and purchased a warranty and you guys don't want to honor it. YOU CANNOT TAKE PEOPLE MONEY AND SELL THEM A DEFECTIVE PRODUCT. I have been a Home Depot customer for years and never had an issue until now. I will ever buy anything else from Home Depot nor will my family and friends.

We paid for the product in November, we were told that Home Depot had the product in stock and that they would hold the product for us. They were originally set up to deliver in February, and we had to push the date out by two weeks due to a delay in refinishing dry walling within the kitchen area to accommodate the height of one of the Innermost cabinets. The product was rescheduled to deliver last Saturday, March 7th. When the delivery company failed to contact us, we contacted the store and we were told that the items were on backorder and were not available; which seemed odd, as there were no previous mentions nor had anyone contacted us conveying that products were unavailable and on backorder.

One would think that between 11/26/14 and now is more than ample time to fill any backorder. After further inquiries, we were informed that the product had accidentally been sold out of inventory by Home Depot's supplier (LG). Home Depot was apparently trying to transfer the blame. Despite asking numerous times during the request to push out the delivery date, we were told that it would not create any issues at all. Obviously, that was incorrect. To add insult to injury, a couple of the store employees told us more than once that because we bought the appliances on "Black Friday" and Home Depot didn't make any money on the sale, that we shouldn't expect good service and timely delivery.

Apparently, now we find out that Home Depot never had the product in their possession, and we paid for something that was not under their ownership or control, but was controlled by their supplier. There is nothing on the receipt or paperwork from that day that states anything about Home Depot not having the product in their possession. There was also no notification that extending the date for delivery would relieve Home Depot of the responsibility of delivering or turning over the product upon our request.

Bottom line is we are now without any of the five appliances, despite being told that only two of them are actually on back-order. We have no ability to cook, refrigerate food, wash clothes, etc. That being said, we are out the expense of dining out, and paying for laundry service for at least another two weeks, if not longer; which was not within the original budget for the remodel. We have no real assurance that the product will actually deliver to us this month. Plus, we are also waiting for back-ordered items from Innermost, as well from the same store. This has significantly delayed the completion of the remodel, and is impacting contractors schedules for completion, which is impacting cost as well.

The store manager and district manager have both failed to appropriately address our complaint, offering us a mere $14.28/day to cover our out-of-pocket expenses due to the delay. It is virtually impossible for two people to eat out and do laundry in Atlanta for $14.28/day. He did offer to send in a temporary refrigerator, but that still would leave us without a stove, washer/dryer and dishwasher and not allow us to move forward with countertop installation and kitchen completion. Plus, we are concerned about moving appliances in and out on a floor that we just spent $6500 on having refinished. It was our expectation, that if Home Depot can't deliver the items in a timely manner that either product of equal or better value be supplied as a substitute, or that compensation that is more reflective of our out-of-pocket expense be supplied. We are extremely upset by their failure to respond in an appropriate manner.

They turned around and came to street next to my driveway but stopped the truck and start staring at me very angrily. Finally they came to the driveway. I told the driver with smile that "you were driving 50 mph and missed me standing in the street waving at you." He was this time very angry and told me, "you want to act as highway police or you want your stuff to be delivered?" At this time I ask them to just leave my house worrying that they may dump the appliance and leave. Driver start the truck and with high speed left our house.

So after checking his truck, he found out that he had one that I ordered. But when he opened the product, it was damaged! I can't believe how unprofessional these people are. I don't know if you Home Depot have contract with these people or not sure if they work for Home Depot, they need to find different delivery company or people. It is very upsetting how these people work unprofessionally especially big companies like Home Depot.

Anyway, called Samsung back the next day...told them my dishwasher does not work. It has a small dent now on the side from the technician's tool box or tools laying on the floor and told them I was scared to have that gentleman in my home. They moved me from one department to another, and then I was told someone would get back to me tomorrow. Last Friday I got a call from Samsung and that I should contact the repair guy if he didn't fix it. I told them, "Did you not understand what I said? I don't want that man in my house." They didn't care at all. They told me to call the other Samsung department and request another appointment to repair my dishwasher. Samsung couldn't care less about my dishwasher not working or what had happened to me. There were multiple problems with this 9 month old dishwasher and their service was terrible. I was getting no where fast with Samsung. I didn't know where to turn.

I wondered if Home Depot could help me in any way. I went to Home Depot Newmarket where I had purchased the appliances. First I spoke to Gary in Hardware to see if he could direct me to the Manager. He spoke to the Manager, I believe his name to be Ramone. As he had to go out, he gave this matter to the Assistant Manager Ed to focus on. Well...having my own business, I always say...you want to know how good a company is...have a problem with them. Home Depot stepped up to the plate!

I took this issue to Ed last Friday (Feb 6th). Ed had pen and paper in hand, and 100% attention. He got all the information and said he was very sorry that this has happened to me and that he was going to deal with this right away through upper management. I walked away relieved and feeling good about someone listening to me...they had my back. The very next business day, on Monday, thanks to Home Depot...Samsung called me and said I was going to get a new dishwasher delivered to me. Samsung did a 360 and they kind of apologized to me for my hardship. Samsung could not have cared less before I involved Home Depot! Thank you very much Home Depot Newmaket for your genuine care and concern.

No skin off HOME DEPOTS KNOWS THEY GOT PAID! I called Home depot to beg them to help me out. Okay I get it, HOME DEPOT you don't care. (note to self and everyone else, there is a LOWES in the neighborhood) I have to say I am grateful I had Lowe's put in my carpet, they were accommodating, I also had to wait for delivery they had no false promises on the delivery. Their follow thru was amazing down to a call to make sure I was happy and that if there was any problem to let them know and they would come out to take care of it! They even sent someone out to measure my rooms to make sure that they had the appropriate amount of carpet for the install. That is customer service. It would have been nice if Home Depot would have clarified prepping for delivery with me before they just dumped and ran! BUH BYE HOME DEPOT! Lowes has earned my business and I have a new home that I will be needing a lot of home improvement goods for!

Their 30 minutes ahead to call and say they will be there is less than 5 minutes not 30 minutes like they keep stating. First time they said they would be there in 30 mins.. so I sent my neighbor over right away... The Home Depot delivery decided not to show, so I had to set another appointment. Their 30 minutes was 20, got my neighbor at my house again, they switched out machines, ripped plastic tile from floor and told me they were on back order for metal hoses, that they would have to come back another time. And they made note that they would... They didn't.

Manager for delivery told me "Well you don't need the metal ones. They come with rubber hoses..." She was yacking like this was ok... and it was not. I finally got the hoses 5 days later. Oh their 30 min call ahead of time really meant they would be there in 5 mins... Thank goodness my neighbor was home... ughghg. She said she learned a valuable lesson about Home Depot... and that lesson is she will never order appliances from them... nor will I ever again.

I called the number on my receipt and spent about 20 minutes being transferred to different departments who also lacked basic knowledge regarding installation, for example, one person told me they didn't think they installed those in MA. I was finally transferred back to the Danvers store where they explained that it is a two-part process; they won't schedule installation until after delivery (meaning I need to take TWO days off from work). I am now waiting for them to call me to schedule this. We'll see if it happens.

Regarding delivery, I also find infuriating that you cannot schedule a time frame, only the day. They call you the night before and tell you the window (in my case 11-3) and you have reschedule to a different day if it doesn't work for you. Very inconvenient for people who work. I recommend you go anywhere but here to buy your appliances.

I received a call on 12/30 after I drove an hour and arrived at my house that they would not be delivering the appliances that day as promised and wouldn't be able to deliver them until 1/8/14. I called 877-461-3376 and talked with multiple folks from Maytag / Amana / Home Depot that left me the message. I told them it was unacceptable to call the day of the delivery to tell me they didn't have a range in stock---and that they should substitute another model to get it here before 1/5. Surely they have another SS range in stock that was comparable--nope. They indicated that they couldn't do it---even after elevating this up to a supervisor.

He told me to call Home Depot customer service at 800-553-3199. I talked to another bunch of folks that I will now call "can't do" people--again even at the supervisor level and was left hanging on hold. I then called 877-946-9843 and worked with a gentleman that actually did try to help--he even called the store in Auburn to see if they had anything they could substitute--nope. I asked him to at least get the rest of the order delivered by 1/4 as the dishwasher was key to get here---no again. "Can't do because the delivery company is now booked" he said.

He turned me over to another supervisor with no authority to make any decisions or do anything for me in regard to substituting another range or shipping the balance of the order and she told me she would elevate my concerns to her supervisor under a record number she gave me. I spent from 8:30AM to 11:00 AM on the phone mostly on hold with a bunch of well meaning but totally incompetent "can't do" customer service folks trying to come to some solution other than you need to wait until 1/8/14 to get the appliances that have been on order for 4 weeks and were promised to be delivered today.

I then received a voicemail from Electrolux / Frigidaire today at 1PM EST on 12/30 indicating the refrigerator that was supposed to be delivered today is back ordered and won't be delivered until 1/29/15. I called the number they left-- 888-471-1716 and was informed by the customer service rep ("Can't Do #8") that Home Depot doesn't like to split delivery on orders so the 1/8 delivery is now pushed out to 1/29 for all the appliances on the order even though they are supposed to arrive on 1/8. They also don't hold inventory so it was likely the appliances that did come in on 1/8 might be shipped back to the vendors prior to 1/29. The only alternative recourse offered to me was to cancel the order and go find some appliances in stock at the store at the current prices - UNBELIEVABLE!

Just now they ordered it and it will take one more week at least until they will come. DO NOT BUY THIS TYPE OF WASHING MACHINE!!!! It is weak and not reliable and Home Depot doesn't really have a nice customer service team. It happened a second time with us when we were upset of Home Depot team, with windows, we went all the way to BBB complaints. Go Lowe's - it is way better. They come up recently with excellent customer service teams and you will see only smiling faces around ready to professionally help, not Home Depot works hiding among the shelves from you.

After over two hours on the phone with Samsung (with Toni) and then Home Depot (manager Hank) the best they could come up with was a "loaner" which would have to be left in the garage because Hank's team didn't know how to remove refrigerator doors. I cannot believe that these two huge corporations could not come up with a refrigerator 17 days after it was ordered. What is possibly my husband's last Christmas has been ruined and his health put in jeopardy.

I didn't hear from HD and called them on Sunday, the day before the delivery. HD told me that the date had changed to Dec. 19th. I told them I would be cancelling my order and going somewhere else to purchase my appliances. At that time, they made arrangements to loan me a gas range until my order was delivered. On Dec. 8th a HD worker came to my house and installed a new stove (nothing fancy). Before he left I told him I smelled gas and he checked and said it was because it was a new stove and it took a few minutes for the burners to light. I brought it to his attention twice. He left and I could still smell gas and it was stronger. I decided to call our gas company (PG&E) and my husband called HD from work and asked the worker to come back and shut the gas off. HD's worker told my husband he would be able to return between 2 - 3 hour later, in the meantime I had a gas leak and was instructed by PG & E to leave my house. When PG & E arrived they confirmed a gas leak. I went to HD and demanded that they send a professional to install the range they had loaned me. It was not after 4 days and a call to the District Manager that I was able to get the appliance installed.

I received another call from Samsung on Dec. 16th saying there was a change in my delivery yet again. I received another call from them on Dec. 17th stating that the new delivery date is Dec. 26th after Christmas and during the time I will be hosting family for the holidays. But really, I think I'll get a call on the 23 or 24th stating that the date changed again. This has been the worst shopping experience of my life. The District Manager did comp the gas range but I'm not sure it's worth it being that I've had the experience from hell.

Received a call on Monday with time slot 2pm-6pm (ignoring again a note to deliver before 5pm as this is a community). On Tuesday receiving call from the automated service at 1pm that delivery truck will be in 30 min (which before 2pm). No way to talk to a person through automated service. Tried to call back and answering machine is full. So they do not want to talk to you at all. They just get your money for appliance with promise of install and this is it. I will update on installation -- based on delivery customer service, I just hope they do not damage our house and do not flood people on the floor below us while installing dishwasher and refrigerator. Really sucks!!!!

When I called the delivery people to ask questions their comment to me was "the inventory people don't work on the weekends so you will need to call back in order to speak with them about the issue". How can they possibly get away with their incompetence without any penalty. At the very least they should have to provide me with "loaner" appliances since the problem is obviously on their end. They don't even care that they have disrupted anyone's life over the holiday period. Poor customer service is an understatement.

Midway through the week I was finally contacted again with a new delivery date for 12/3/14. The night before it was FINALLY supposed to arrive, I got an automated call stating that the delivery was now set to happen on 12/11/14! No reason given just an insincere robotic "I'm sorry". I immediately contacted customer support, yet again, who informed me that things still appeared to be scheduled for the next day, so it was likely a glitch. Nope. Yet again, on the second planned delivery date, I received another call, this time from a human being at least, informing me that indeed the delivery date was being changed yet again.

This has been one of the most infuriating experiences of my life, as I've just moved into a new home and have been completely unable to do laundry for nearly 3 weeks (the washer cannot be connected without the dryer!) even though I've just paid $1600 for that luxury. We called our local Home Depot to see if anyone could help us figure out who had dropped the ball, and as sweet as she was, she was not exactly helpful. She did at least attempt to light a fire under someone's rear end, but of course she wasn't able to get me a dryer any faster. I'm still 2 days off the "delivery date" and incredibly wary of the next phone call I receive. I wouldn't be surprised at all to get screwed over yet again. Horrible. Just plain horrible.

Original Review: Dec. 5, 2014

Ordered all new appliances during kitchen remodel. Dishwasher was dropped at some point before delivery. The dishwasher looked fine until three days later when we were ready to install. Bottom was cracked and door was warped at the bottom. Home Depot DOES NOT accept returns on appliances. Basically we're stuck with broken dishwasher and the Samsung warranty does not cover shipping damages. Store manager tried to help but her hands were tied... This was our last purchase at Home Depot.

We were leaving and could not make the call. I requested a neighbor to do it for me while I was gone. The neighbor made four phone calls to HD before finally getting any information as how to contact the delivery company. Finally a new date was established by my neighbor for delivery after I returned. Got home and had phone message that the delivery company tried to deliver on another date, while I was not home. However, a new delivery date was established and a new fridge was finally delivered.

Right after the delivery guy left this new fridge, my wife noticed that the Maytag emblem on the freezer door was mounted crooked. I called HD to report the issue. They informed me that it was not their problem. They said that technically I didn't buy the fridge from them. I bought it from Whirlpool, HD acting only as a middle man in the transaction. They would have nothing to do with the issue. They gave me another number to call. I did. That person listened to the issue and said I would now have to call another number. I did. I held for 16 minutes before it was answered. I explained the issue. At the end of 1 hour and 15 minutes of phone calls, this person said they would have a repairman come out and fix the issue in about two weeks. I'll be waiting. Buying from HD is apparently like buying from a flea market.

So Today the truck came like 8:25am. I talked the building staff but they could not have any exception, so asked Home Depot to delay it 30 minutes, and what they said was I had to go all the way back to step one where I may well get 7-11 delivery time again. I know drivers are doing hard work, but I also moved everything for this installation, losing additional 30 min on both sides is not a terrible thing to do especially for the party that are selling their products I think. Didn't want to go through the exact same hassle again. Twice fooled you are a fool.

A month later, I open the freezer door, only this time the click is still there but the door is lock, doesn't open. I called Home Depot to speak to CustomerCare, was put on hold. After long wait I explained the problem. I called 3 times Home Depot, to be transferred from one dept. to another, and then on hold for an hour, just to speak to some rude supervisor (who just didn't want to deal with me and basically was just wanting to shut me up, and said that "she" is taking care of it), and I ask once again, what is the issue with getting this resolved.

I was lied to with no resolutions after several phone calls. I was told nothing they could do. I would have to call Samsung. I am outraged by the treatment I have received from both Home Depot and Samsung. Neither Samsung nor Home Depot stands behind their products and customer. Samsung sent 3 TECHNICIANS! The freezer door was defective can't repair...irreparable. Not one employee or manager at Home Depot explain the return policy so if one is purchasing a product as stated in the receipt, we have 90 days. A reputable company would admit that a 1 month old Refrigerator that has serious door problems is faulty and would replace the unit.

Today is 9/18/14. We have spent $335 and do not have a working dryer and have been told we will have to spend another $265 if and when we do get a new dryer to replace this one. The last manager at Home Depot that listened sympathetically to me has a GE repairman coming to the home on 9/22/14 to look at the dryer. I have lost all hope and even if they do replace it, this whole experience is totally unacceptable. A lot of incompetence and phone calls that resolve nothing. Our expenses are: cost of new dryer - $823,LP Kit - $69.99, Palmer Gas - $264.88.

As they are bringing it in, they ask where the stacking kit is. What? Of all the things that the guy was selling us, knowing we were getting a stackable washer and dryer, after waiting ten days with no washer and dryer they still can't set it up! A call is in to Home Depot right now because there was no manager to help us. Just a reminder to us that big box stores are a terrible way to go. No customer service or knowledgeable people working there, tons of poor reviews...We won't be going back.

Long story short they would not deliver it. Being upset, I immediately went to HD in Hazlet, NJ where I purchased it and cancelled the deal and they refunded my card. Ironically, the delivery folks called me on my cell when I was at the HD and I handed my phone over to the customer refund counter rep (Joseph). In short, he acknowledged they were full of **. The delivery folks had the temerity to say I refused the acceptance of the washer bc the box was damaged at the bottom, etc.

HD needs to have a better quality control of its deliveries, otherwise it will reflect on them. I WILL NEVER PURCHASE ANOTHER APPLIANCE FROM HD AGAIN. In fact, I am so angry b/c I purchased it on a labor day sale and wasted my time waiting around for these delivery clowns to show, that I am going to start shopping at Lowe's. Too bad for HD, I spend over 20k/year there.

Ok, order is placed and everything is supposed to be deliver on Saturday. I am giving away old appliances to some people and have them lined up to come. I get 3 automatic calls on Friday confirming delivery and times. Then I get a call from Samsung stating the refrigerator did not get shipped so they will need to reschedule. Now Saturday comes and no delivery. Call ServPro Delivery (3rd party vendor for Home Depot). I spoke with Lisa asking about my delivery. She explained that the warehouse closes at 5 p.m. and Samsung tried to deliver after 5 p.m. (I am just wondering if the ServPro folks just decided to call it a day a little bit early). And that I authorized the whole order to be delivered another day. NO MA'AM, I did not such thing. She looks further into notes and states the night supervisor misread the notes. HMMMM. If there is a night supervisor then why was Samsung unable to deliver my refrigerator? Lisa said she would look into this and call me by 5 p.m. NO CALL.

Call Home Depot and spoke with Craig and he was very apologetic and would call me back once he found out. He did. He said that since this was a package order then all items would need to be delivered together. He would have ServPro call me with new delivery date but of course Monday was a holiday. Numerous calls later we have a delivery for Thursday. ServPro is in Flower Mound so Tom, the supervisor, tells me that I would be the first delivery at 7 a.m. At 8 no delivery. I call ServPro and no Tom is not in. He is schedule to come in at 8:30. It is 9 and still no Tom.

Delivery truck pulls up and then they tell me that the stove will need to be rescheduled as it was damaged. WHAT? ARE YOU KIDDING ME? Where is the quality control? He goes to disconnect the old fridge and then tells me that he will disconnect the copper connections for me but that I will need to write that I did it. NO I AM NOT GOING TO DO THAT. Well his company policy is that they don't do that. "So why did it take you so long to deliver? You were supposed to be here at 7 a.m." - "Your window was from 7-11." "Yes I know this but Tom said I would be the first one at 7 a.m." ServPro is in Flower Mound which is less than 30 minutes away from me. "Well, ma'am we had to put gas (????)." - "Even with putting gas, it shouldn't take you 1.5 hours." - "Well we had to go to Coppell to get Gas." REALLY???? Now Tom calls me and said delivery person will not disconnect copper.

I tell them to take all their appliances back and I would be calling Home Depot to see about getting my money back. As a consumer I am looking for 5-star customer service. Yes things happen. People make mistakes. But take ownership for the mistakes. Don't tell me it was ServPro or Samsung. These are your vendors HOME DEPOT. The buck stops with you. If you have inferior vendors then replace them. MAKE IT RIGHT. I am looking for an end-to-end solution.

I call back and request a copy of the "faxed" request for refund to the manufacture and although they did email it to me there is no "fax data" on the paper indicating it had not, in fact, been faxed. In trying to get a resolution to this situation I have let them know that they either get me the money, or replace the freezer with an undamaged one. Still waiting. In the meantime, I have called the customer care line in Atlanta @ (770) 433-8211 and have a representative who has promised to get answers for me ASAP. The bottom line is I'm still waiting not only for the money but for some resolution. Really disgusted with RAS Deliveries.

After 3 business days no new unit arrived, when I called them to inquire about it they informed me that I should contact Samsung since they were replacing my unit. Samsung informs me that the shipping company has not yet filled out a claim form for the new unit, until they do they can't process a replacement. So I asked for a refund. To this they replied until shipping company fills out a claim form they can't process my refund either. Shipping company is waiting their internal investigation until they fill out their claim form. So now I don't have a washer, don't have my money. And don't know when I will get it either. This is definitely the last time I will be purchasing appliances with home Depot.

I found my floor covered in water and the plumber had taken it upon himself to use one of my paper towels to try to get the water up. I couldn't believe he didn't inform me that he had encountered a problem when the problem arose. It appeared to me, he was trying to get it up before I found out. As he was wringing the paper towel in the sink, I asked what happened. He stated that my dishwasher was was leaking. I asked what the dishwasher had to do with the garbage disposal. He stated that he had to turn it on to install the disposal.

I then gave him permission to use as many paper towels as he needed. He shut off the faucet and use the paper towels to get the water up. Before leaving, he told me not to use the dishwasher to prevent the floor from flooding. Every time I used my faucet, my floor flooded (No, I didn't use the dishwasher), but ignorantly trusting the plumber, I assumed there was water in the dishwasher line. Until I used color and the water that flooded my floor came out black.

I contacted US Plumbing and they sent the same plumber out. He turned the faucet on and the floor flooded, but no water was found in the cabinets or in or around the dishwasher. He apologized and said he didn't know where the water was coming from, but he would speak with his supervisor. US Plumbing didn't contact me, so I had to call them and the receptionist told me that I had a broken pipe in the wall and it would cost me at least $500 to fix. I then called Home Depot and they took steps to resolve the problem.

BUYER BEWARE - US Plumbing told Home Depot staff that they told me there was a broken wall pipe prior to starting the work. Which was a blatant lie. This company's behavior violates my trust as a long time Home Depot client and I am of the opinion that Home Depot needs to sever its relationship with this company before their reputation is soiled by association.

Home Depot worked to have the company come back to my home and US Plumbing came and told me they could not take responsibility. I was informed that the pipes were old (no, the actual leak had not been identified).

BUYER BEWARE - if I believed US Plumbing, the fact the the plumber knew my floor was flooding and didn't tell me, suggests to me that this company is not trustworthy and the fact that they lied to Home Depot speaks volumes.

I then called back Home Depot to let them know that I had to pull one of my own commercial trucks out of service to do this, lose business calls while I traveled to get my own washing machine and I expected a credit back on my account because I probably lost $200 - $300 in revenue. Their response? $75. Really, Home Depot? You think my time is only worth $75? Well, IT'S NOT. I should just stick with Appliance Direct from now on. Many deliveries from THEM, not one glitch. This entire experience - from hours of holding on the phone to a delivery service that was ineffective - has been awful.

Apparently customer service is not on his priority list either. When I called the 1-800 number to complain, the lady was arguing with me as well. Once I was able to finish telling her what happened, she was a little bit more compliant and said that she will have them come back. I told her no thanks, I will not have these men back in my house!!!! And while I am at it, the military discount??? Not available on appliances already on sale?!?!?! You are welcome for our service and sacrifice, Home Depot!!!

Home Depot dispatch then agreed to send out a tech within 2 more days. When he finally showed up after I had waited for another 3 hours, he claimed he could not work on the machine because the appropriate contract was not in place with GE. I begged and pleaded and offered to pay out of pocket to complete the repair service, but the tech refused saying he would be liable if he touched the machine. By then my frustration had peaked and I spent the following 5 hours on the phone with representatives and supervisors who gave me the runaround and continued to pass the buck back and forth between the warranty company and GE. I was finally told that nothing could be done until the following week. Because of the pressure I was under, I gave up and went SEARS to purchase a brand new machine to be delivered the day before I had to leave.

While Home Depot warranty service supervisor did contact me the following Monday, there was no guarantee that the washer could be repaired by the local company that they were going to set me up with. This was already 2.5 weeks from the date I had initially reported the washer not functioning. Since I had to have a functioning machine in place for my short-term renters before I left, I decided that the only way I could be sure that there would be a functioning washer for my renters, was follow-through with the SEARS delivery. Never, never will I purchase a major appliance at Home Depot again!

Due to low clearance into a shared private drive they said they would not bring my refrigerator 100 feet to my house. They left me with the options of dropping it street side or they would take to the store and then we could work out delivery options. This was suppose to be take out the old and put in the new type of delivery. In short I got my $20 dollar hand truck which they highly recommended I not use after refusing to allow me to use theirs. I loaded the unit on my hand truck and by myself wheeled it up my driveway 300 feet from where they parked in less than 3 minutes with absolutely no help from them.

I notified Home Depot and their associates and got lots of apologies. I'm still waiting for a call on how they intend on righting this problem so it won't happen to the next guy. As for me, the next guy will never be me from Home Depot. If they do respond favorably I will not hesitate to leave another comment. Until then shame shame on the people responsible for customer service. Or better put, Customer No Service.

So I ordered a Maytag dryer, Gas, 7.0, and knew I wasn't going to be home after 6 pm on the delivery date, so I put a note on the website (when I placed order) that my mom was going to be there in my place to receive machine. Well my mom wasn't home when they showed up at 6:21pm, and I got a call from one of the delivery guys. I told him to knock next door to see if my mom was there because that's where my aunt lived and my mom was often there.

Well, it turns out my mom wasn't there, but according to my aunt (who does not speak English), the delivery guy told her that I had told them to drop off the machine at her place. Okay, so now I have a dryer in my aunt's place and Home Depot and GE don't want anything to do with it. I've spent (and this is a 100% accurate count) 2 hours and 4 minutes with 11 seconds, on the phone with Home Depot people (reps and supervisors) that can only tell me that no, they don't accept appliance returns. But it was never delivered to "ME" and they just don't care about this little very important fact. They just have blind faith on the note that delivery guy put which was that I gave permission to leave at my aunt's. Which is a complete lie.

So, it sucks the Home Depot has somewhat of a monopoly on this whole thing. I want to just cancel this order and go with Sears. I mean, I was going to order a washer and hell no, not anymore. I will never deal with Homedepot.com again.

My main issue was, after the long wait, the salesperson should have sold me a flexible dryer vent according to the installers. The vent I was told to buy was rigid and makes the dryer sit 5 inches further from the wall. I have some mobility limitations due to spinal fusions. The delivery person called his boss. The boss advised for me to submit a service call request and they would install the appropriate (flexible) vent. The delivery person said it happens all the time. My question at this point was since the dryer vent and plug are sent with the delivery and not cash and carry, why don't they carry both on the truck or have customers purchase both? I would have gladly carried the spare duct back to the store for a refund.

The delivery person had to switch the direction the dryer door opens. I know this is not atypical. The dryer door doesn't close properly!!!! The matching washer can be gentle closed. The dryer door does not latch correctly and was left. They had called the next customer stating they would be there in 20-30 minutes as soon as getting both appliances in the door. Installation really means in the door, of your home, stick on the vent, twist the hoses on, plug and leave.

Now I have a physically impossible set up (5 inches further from wall), poorly functioning dryer door, AND will need to take a day off of work to greet a service call. I would think carefully before buying another major appliance from Home Depot.

I was told we were #16, they had already delivered 9. So the estimated time would be around 4 or 5. At 5:22 I called again, they said in two hours! I told them that was unacceptable, and we needed to go ahead and reschedule. They recommended we wait for the half hour before call. We got that call at 6:45 saying they would be there at 7:20....not only after our scheduled time but that also meant the 2 people after us (18 deliveries that day) would be well after 7:00. So no choice but to reschedule. AND that the earliest would be Thursday the 13th. And we wouldn't know until the day before what time frame. Very frustrated. I have appointments and obligations on Thursday and I have no way of knowing when to expect them and if they will even be here when they say they will.

I have learned a valuable lesson... DON'T CHOOSE HOME DEPOT FOR APPLIANCES AND THEIR DELIVERY PROGRAM. The $40 I saved on your price isn't worth this frustration. Go to Best Buy... similar offer to deliver and take away the old appliance.

Rep: "You'll have to go to the store where you bought it". I did. 1/2 hour later, I lugged the unit into the customer service podium at another store. After waiting in line for 20 minutes, the rep picked up the phone and said, "There is a 57 minute wait to talk to the warranty people, do you want to wait?” Uh, NO. Rep, "I will call you." I received a call back from the rep, "They are not going to honor the warranty. It's beyond the two years.” That's not what I was told by YOUR REP when I called the 800 number. Rep, "They declined it. There's nothing I can do." I am speechless. Rep, "They declined it. There's nothing I can do." Me: "I'd like to talk to your manager."

"I am the supervisor (declined to give me anyone higher).” Me: “You and your people just wasted 3 hours out of my day whether it be misinformation I was given or an issue today, and I am not happy. Given that it's only 10 days after 2 years, I would like them to reconsider." Rep: (rudely) "I will call them again." I am one unhappy customer. Not honoring the warranty is one thing if indeed it shouldn't have been honored, but DON'T WASTE MY TIME by giving me the run around and misinformation and if you do, make it right.

As of today, 10/18/2013, I have not heard from Home Depot. This is the worst possible customer service. I think this was a poor attempt at 'bait and switch' as one of the CS reps did offer to 'help me find another dryer'. I did not take the bait! I loved Home Depot! Bought all my household, repair, landscape, painting, cleaning supplies from HD. I will now have to go elsewhere which really makes me more angry. I love my local HD store. The Manager and CS people are so nice and helpful BUT I cannot support a company that treated me so badly.

Day before washer and dryer delivered we receive a phone call providing a time slot between 10-2; day of delivery we receive a call at 6AM (yes AM) stating they are on their way and will be there in 1/2 hour. They then called back to inform us with "by the way, your dryer was smashed so we're only delivering the washer and, by the way, we have your refrigerator too." We weren't expecting the refrigerator and got only 1/2 of what we really wanted. When I called Spirit Delivery service the person I spoke to was rude, inconsiderate and flat out rude... No solution to the problem and said call Home Depot. We eventually got the dryer 1 1/2 weeks later.

We receive a call from GE telling us our appliances were in stock and scheduled for delivery. The weekend before we pulled out the range, dishwasher and microwave. The day before our scheduled delivery we called Spirit delivery to find out our time slot and discovered our entire order had been cancelled. When I asked by who, she said, by the customer! "Really?" I asked. I told her I am the customer and she preceded to say call Home Depot. I called Home Depot and they apologized up and down and said they were demanding answers... They committed to us we would now receive the appliances one week later. Now we have no stove, etc... The next week I called Home Depot this time and they said "please standby and I'll call to confirm your deliveries are in fact scheduled..." They were NOT! Home Depot proceeded to say it'll be another week because when Spirit cancelled our order, GE quickly re-routed them elsewhere... Are you kidding me? I can't make this type of stuff up!

Needless to say, I cancelled my entire order with Home Depot. At first I was blaming the delivery service, Spirit, but then I looked up complaints and discovered this has been an ongoing problem with Spirit delivery service so it became quite apparent Home Depot knows they have a problem and does absolutely nothing about it! It's unfortunate I trusted the Home Depot name... I will never enter another Home Depot Store.

This went on until I told him to stop yelling at me and do his job. I then went out to the gutter and started measuring the fridge. He kept telling me I was doing it wrong, I should be measuring in the back. So I measured the back which for some strange reason was the same as the front! He then called his supervisor, whom I spoke to, who could not explain what was going on. Now the interior of the door frame has been removed and the door way measures 32 inches. He still insisted he could not deliver it. I gave him the paperwork showing the size of the fridge and went outside. The next thing I know they quickly bring the fridge into the kitchen, plug it in, hit a few buttons and leave. The fridge flew through the door way with 2 and 1/2 inches to spare. Then they said they couldn't connect the water as the connection had fallen in the back of the fridge and it was against the law for them to get it! They also failed to balance the fridge so it wobbles side to side.

Now, my husband and I are not young, but how dumb do they think we are? I will be paying a repair person tomorrow to come to my home, connect water and balance fridge. Wish I had purchased from Sears. 69 dollar delivery, haul away and installation fee looks cheap after this experience. By the way it took one hour and 30 minutes for these clowns to do 10 minutes worth of work! Home Depot is well aware of this problem and apparently condones it as this problem has gone on for many months and they continue to use same delivery service.

About 3 days ago, I walked in the Home Depot at Florin Rd in the city of Sacramento, California. As a new home owner, I thought The Home Depot store would be my perfect fit for all my remodel and new appliances need. My husband and I waited in the appliance dept. for 20 minutes with no associates to assist us. We were looking for a refrigerator, stove, dishwasher, and microwave. After I spotted an employee, I asked him, "I have a couple of questions on some of your appliances. I need a washer, dryer, fridge, dishwasher, gas range, microwave." He stopped me right away and said, "I am not from that department but I will try to help you." Then he went on how all the employees on that dept. were off by 6 pm so he called a manager to help us. He was no help at all. He was rude and had poor customer service as well.

After my appliances were delivered... (note the delivery people are much more nice and they have better customer service skills) I notice that my rebate coupon was missing so I called The home Depot at the Florin store. I waited more than 20 minutes until got someone on the line...After I made sure I made all the right choices that the automated service still gave me the wrong person, I asked her about my rebate coupon. She told me that I had to drive back to the store and pick it up so I can email it. I told her that I wasn't gonna do that. She could have just given me all the info on the phone like the name of the website or something. You know what I got in return, a dead line. She hung up on me... Bad experience. I won't be shopping at your stores ever again.. Sincerely, a very angry customer.

They referred me to the local Home Depot, and to try to negotiate a refund and then order another model. WELL, of course the local store manager does not want to take the hit on a product he will be unable to resell, and he told me to CALL 1-800-HOME-DEPOT and demand to talk to a supervisor. Well of course the buck is getting passed back and forth on this issue, and I'LL probably be the one to take a hit on the $300. Thanks, Home Depot. I can buy anything on eBay and get 15 days to return it, but not Home Depot. Hell, my wife and I can't even generate enough dirty dishes in 48 hours to TRY the appliance. I am through with Home Depot for buying major appliances.

So I've been dealing with a dryer that doesn't work for 3 weeks, paying INTEREST ON MY CREDIT CARD PURCHASE FOR AN ITEM I HAVEN'T RECEIVED - AND THEY STILL CAN'T DELIVER THE PRODUCT I ORDERED & PAID FOR!!!! I suspect that Home Depot knew they didn't have any of these washer/dryers in inventory and SOLD THEM ANYWAY because SEARS had them on sale too. Because I need a dryer NOW and no one at Home Depot can tell me when I'll actually receive my merchandise. I need to cancel my order, eat the interest charges and order the same product at a higher price from Sears - where I should have gone in the first place.

When my husband saw this, he told me to call and tell them we did not want those two service men back in our home. He is a plumber and works in others homes everyday and has more respect. He doesn't need workers coming in destroying our property. When I told the warranty place, he didn't want them back, I was told they would have to come back because they were ordering the parts but they would make sure it was other service men. I have not heard from anyone at that company or the warranty place since. I called the company that came in several times with no response.

On July 23, I went to Home Depot in Folsom, where I bought the Washer & Dryer. The guy in appliances by the name of John called the warranty company. He was told they would check into it and call ME back that Monday, which would be July 26. Surprise, no call. On August 1, I went up to home depot again and they told me to call Home Depot customer care. They couldn't do anything for me. I e-mailed HD customer care and got Jennifer. She told me by e-mail to contact the Manager of the store where I bought the dryer and get a return confirm number to return it. When I called the store, I asked for **, who is the store manager. I was told he was in a meeting but wanted to know if it would be Ok to talk to **, his assistant manager. He said if it was something that he needed to handle, ** would relay the message and he would get on the phone.

I said I guess that would be OK. John got on the phone and when I explained what happened he said he needed to call the warranty people and find out what happened and he would call me back. He called back and told me the warranty people were trying to get a hold of the company that came to my house. "Good Luck". He called me back around dinner time and told me the warranty people could not get in touch with that company either. I am 70 years old, am in a lot of pain due to health issues and heart problems and am running back and forth to the laundromat every 3 days. John said the warranty company will be calling me within the next 15 minutes. He called back 3X after that to see if they had called but nothing. 2 hours later they called and said they could send another company out on August 8 to check it out.

Another 7 days waiting just to check the dryer out. Then how long to get fixed? Oh, now they will get ANOTHER company because THEY can't get a hold of the original company. When I asked back on July 9 that couldn't be done. They are not lugging wet wash back and forth for almost a month. I am very angry and so is my husband. THIS IS UNACCEPTABLE! This has been a nightmare. This Maytag dryer is junk and so is their HD service contract. We deal with HD all the time, up until yesterday. I had my kitchen put in, bought my refrigerator, dish washer, barbecue grill, washer and dryer set from HD. Shop there all the time for tools, garden products, etc. HD needs to get a reliable contract company. We are attempting to go to the store today to talk to the manager. At this point, I need a replacement or credit.

I went to Home Depot and purchased a T and a 3/8" compression shutoff using the new type shark connectors. The salesman in the plumbing department was a professional plumber by day and he assured me that the new type shark connectors met code and were much easier to install. After I completed the shutoff installation I contacted the installers to reschedule my delivery and installation. Several days later a second pair of installers arrived with the dishwasher and came into the kitchen to inspect my installation of the shutoff. I was told that they could not install the dishwasher due to fact that I had used shark connectors. I told him that it met code and had not leaked under full water pressure. He called his boss who told him he could go ahead and install the dishwasher. The current dishwasher had a dedicated line with a shutoff in the basement. I told him we would have to shut this valve to remove the old dishwasher. He again refused installation and I requested he call his boss again. The boss told him to go ahead with the install.

The head installation guy then went back to the kitchen and started to remove the screws holding the old dishwasher. He stopped and said the counter top was unsuitable for a top installation and again refused to install the dishwasher. I told him that I no longer wanted the dishwasher and he could return it. I visited the local Home Depot Store in Victor, NY and told the store manager the complete story prior to putting it on-line. An interesting comment made by the chief contract installation technician was that 9/10 dishwasher installations are refused! My question for Home Depot is why do you have business agreement with an independent installer who fails to install 9/10 purchased units. Home Depot should either drop the business agreement with this contract installer or stop selling dishwashers. What you are doing now is bad for business. There are other places to do business with I'll just make sure they don't use the contractor that Home Depot uses!

On Tuesday, the electrician shows up to remove my old dryer. The truck didn't show up with the new dryer. We called, "Oh, your new dryer is not on our delivery schedule for today, it's coming Thursday." Today is Wednesday, I call the delivery service, "No ma'am, sorry the merchandise hasn't arrived at the warehouse so no delivery Thursday." Fifteen days with no dryer and zero commitment to a delivery date. BTW, no supervisor on staff and I'm still waiting for another department while I've typed this whole thing out.

Both items arrived damaged. HD said to call LG, but LG said it was HD. After many calls, I finally received a call from a Hussein at LG and was told to call him. When I called LG, the reps were very pugnacious and unhelpful. I was told that no Hussein worked at LG. I said, "Well, I have a voice recording from him and this number." I was also told, quite rudely, that the damage was not their responsibility, even though it was factory damage. I asked to speak to a supervisor to clear this up, but the supervisor was extremely rude. He said there was no Hussein there and added, "What's your problem, the damage on the fridge is in the back where you can't see it." I told him it was a ridiculous thing to say to a customer and I told him the damage on the stove was on the front. And then he, with hostility, had me describe it (huffing through phone like I'm an idiot as I tried to describe exact area) and he then said it was not LG's problem.

When I asked to have the name and contact info for a manager at LG, I was told LG has no managers! I then said, all businesses have managers and supervisors, and asked if I was indeed speaking to a supervisor. This "supervisor" finally relented, and rudely told me the name of a manager and gave a wrong e-mail address and told me I could only e-mail the manager, not write a manager (I believe e-mail is writing). The LG supervisor was quite hostile at this point, in tone and demeanor,

I finally Googled a manager, who was polite, and said he would have his superiors informed and get back with me right away, and that he wouldn't leave me in the lurch. Here I am, weeks later, with no help or response from LG or HD for the damaged items. I am praying that these appliances don't break, as I know that LG and HD are terrible companies for customer support or service. They just put you in a perpetual loop until you go away frustrated and leave them alone, knowing it is futile to get a response from either.

Don't buy from LG or Home Depot. They have terrible service, and hostile or ignorant customer service.

After several attempts to have Home Depot replace or repair these damages, they continue to shift responsibility back to my mom on the timeliness of her notification. I even contacted Maytag on their request and still no help to mitigate this issue has been provided by either Home Depot or Maytag. I understand that we all have policies to conform to, but the delivery of something damaged and knowingly dismissing it at time of delivery is unprofessional and uncharacteristic of both Home Depot and Maytag.

My mom is 80 years old and lives by herself. If a delivery is made of any kind due to a purchase, I would expect that the delivery folks would note the door not closing correctly and the abrasive damage to the hinge side of the door. Yet, as evident as this was to me and should have been to the delivery folks, I would hope you would have some understanding of the oversight of my 80-year-old mother. All we want is the refrigerator replaced with a functional non-damaged refrigerator or simply her money back. Any help you can provide at this time is greatly appreciated. Your Stockton, California store off of Hammer Lane has shed no cooperation and is frankly not reflective of your way of doing business in my opinion. I don't want an incident like this shed a bad light on your establishment with this customer.

An hour after the call, one man who was very shaky looking and spoke broken English showed up in a 30-foot truck and asked where we want the boxes. When we pointed up to my kitchen, (8 wide concrete steps up) he said, "No way, Home Depot is only paying me $40." He told us he was taking the suite 75 miles back to a warehouse and to call Home Depot!

Many calls to managers later with promises of return calls never made, we find that Home Depot had GE deliver and install all appliances. This is in turn subcontracted to the lowest bidder with no obvious eye to quality performance. We lost some food and have messes because of this! Many calls over the last couple days said the earliest "re-delivery" would be on 26 December, more than a month after we bought the suite! We want our money back so we can get it delivered and installed by in-house employees of Lowe's or Best Buy or Sears but are stonewalled by these lousy Home Depot thieves.

We are going to ask the maximum we can get in small claims court! What a lousy rip off Home Depot appliance installation and delivery is!

I have attempted to contact Home Depot 4 times and I get the runaround. One response was that they will discount the cost of the products not being new or have them replaced. Then someone else sent me an email and said he wants to send Maytag repair service. I paid for new appliances so is it too much to ask for the new products that I purchased?

Our delivery is rescheduled for tomorrow but I seriously doubt they will be able to make that date either. I understand that the storm wreaked havoc and I understand that Home Depot is not directly responsible for their delivery service, but the lack of professional communication is appalling. I have been a faithful customer for years but I will never, ever, buy another appliance from Home Depot. Home Depot, you need to rein in your delivery outsourcing, before you have to kiss yet another customer good bye. If you are unable to deliver tomorrow, I will be canceling my order and taking my business elsewhere.

Original Review: Oct. 7, 2012

On September 22, I purchased a Magic Chef 10.0 cu. ft. fridge and a standalone freezer. I purchased the HD Extended Protection plan for both. First hint something would go wrong: Home Depot will not deliver an appliance that is in stock inside a residence. The manager claimed it was due to liability issues. We had to hire someone on the spot to haul the items home. On October 4, the fridge began leaking. On October 4, 8PM, I called Home Depot’s Warranty/Protection department. I was informed, since the manufacturer’s warranty is in effect, I needed to contact the manufacturer or file a request online. Since it was after 8PM, I filed a request online and left a message for the manufacturer’s (Magic Chef) Customer Service Department.

On October 4, 10PM, I received an email stating the HD receipt needed to be faxed to Magic Chef, and then a service call would be scheduled. I had already provided the date of purchase, serial number, and place of purchase. I decided to call directly in the morning. October 5, 8:30AM, I called Magic Chef (MC). Representative took my information, gave me a case #, and then said they would not service the appliance until the HD receipt was faxed to them. Also, that once the receipt was received, it would take 5-7 business days to schedule. I am sitting in my kitchen, with water dripping from the appliance.On October 5, 9:30AM, I called HD Warranty Department again. I explained that MC would not schedule a repair until 5 -7 days after they receive the receipt. Even if I could get to a fax machine, I still have to wait 5-7 days. That is almost 2 weeks of a leaking appliance. Representative took my information, including the MC case #. She tried to see if she could contact MC, but since it was an in-store purchase, I have to ask the local store (Home Depot in Ozone Park) to assist.

On October 5, 9:45AM, I called HD in Ozone Park and explained the situation. The saleswoman’s response was “There's nothing we can do. You have to find a fax machine and send the receipt.” “Miss, the refrigerator is leaking, and I cannot leave it like this to search for a fax machine. And even if I could, they won’t come for another 5-7 days.” “I heard what you said. They want proof of purchase. There's nothing we can do ma’am.” First of all, if a customer purchases an appliance with a warranty from the manufacturer, tell the customer to register the product immediately. Give them a warranty card! If the fridge were already registered, this would not happen! I spent almost $900, between the appliances and extended warranty--an entire paycheck. The sales people hustled then because they didn’t want to lose the sale. And yes, it was the same salesperson that dismissed me on the phone this morning. I know the accent, and she looked up my receipt and read my name.

If you have a customer that just spent $900 at your store, calling less than 2 weeks later with a problem with the manufacturer, and you have the manufacturer’s phone number and the customer’s proof of purchase, why not offer to fax the receipt to the manufacturer on the customer's behalf? Think out of the box sometimes, Home Depot! It may be outside your job, but customers remember when you help them, and they spend more money at your store. We now have to go to Sears and purchase a proper fridge. I filed a complaint with our local BBB and demanded a refund. BTW, Magic Chef's refrigerator received the lowest customer satisfaction rating on HD's own website. Perhaps they should stop selling them?

In the morning of Sept. 13, 2012, I washed clothes and noticed a smell coming from the washer. So I placed a paper at the bottom of the machine just to test for any leaks, and there was indeed an oil leak. I called Home Depot right away but was instead redirected to call a number – it was Whirlpool / Maytag customer care. I told them the problem and was advised to wait for a call from their service provider in the area, Twin City Appliances. On the same day, I received a call from Twin City Appliances advising me that they will check the unit first thing in the morning of Sept. 14, 2012. Twin City Appliances came over early morning of Friday, Sept. 14, 2012 to check the machine. We both saw oil leaking at the bottom of the machine. The technician, however, cannot determine where the oil is coming from. His recommendation was to change the whole working system of the washer since oil was just everywhere.

He also advised me not to use the machine as oil is present in the belts and gears, which when used might cause more damage to the machine (not to mention the possibility of fire if left unattended). I reported the findings of the technician to Home Depot; Home Depot responded that they will call up Twin City Appliances themselves and would be informing me the soonest possible time. On September 15, 2012 at noon, I called up Home Depot and was inquiring of any update on the washer (since Home Depot never called back to give me an update).

After a long discussion over the phone, this was the solution given by Home Depot: (a) that Home Depot will reimburse any money I will spend on Laundromats while we wait for the repair of the machine since parts will be ordered from Maytag, which would take 7 - 10 days to arrive (Reaction: How can Home Depot reimburse money to me when almost all Laundromats don't have any official receipts? How about the transport and time spent on laundry outside the house?); (b) that Home Depot will accept return of the machine provided that the customer bring the said machine to Home Depot, in which they could not replace the machine right away since they still have to order it from Maytag. So it might take also about 7 - 10 days since the machine will also come from Maytag. (Reaction: How can I bring a big and heavy machine to Home Depot? I don't have a truck for a vehicle and also lack the strength to lift the machine alone – that means I have to hire people to lift and rent a vehicle just to bring the machine back to Home Depot?)

In the afternoon of Sept. 15, 2012 (Saturday), my wife and I decided to go to Home Depot and talk to the store manager. My wife was able to talk to the assistant store manager and informed her that a work order was placed and Maytag will contact us not later than Monday. Duped into believing, I patiently wait for a call. Today is Thursday, September 20, 2012, and I have not received any update or calls from both Home Depot and Maytag. I am now on a loss/loss situation. Calling on Home Depot COO and Whirlpool / Maytag COO, I only have one request. Please pull out this defective equipment in our home (since it is still leaking and the smell is not good) and just replace it with a new one. In the first place, if we were given a good working machine, then there is no problem to mention at all.

We had a repairman come out who was sent by the Home Depot warranty folks. He refused to listen to us about what we saw/experienced. He looked in the washer and found a splinter of wood about 1 inch long. He pointed out the hole in the bottom of the door seal (which comes that way) and tried to say the splinter made that hole, that that was what caused the problem (which he said was leakage around the door) and it wasn't covered. He wouldn't believe what we told him about the code and the door opening. He told my wife that if that was what really happened, she needed to prove it to him by making it happen again. He left without fixing anything and without leaving any paperwork.

The problem happened again 2 nights later and we stopped it before it filled up too much by shutting off the water and unplugging the washer. We called Home Depot and they said that according to the tech report, there were sticks (plural) in the washer and since we "misused" and '"abused" the washer, it was not covered under warranty. This person again refused to listen to the facts - The FE indicator was on which means there was a problem with the intake valve, nothing about a "seal" or sticks or anything other than the water valve not shutting off.

We now have a washer which works sometimes but you have to sit and watch it the whole time because it has a good potential of breaking and causing another flood with additional damage. We also have brand new wood floors which are in danger of having damage, and a ceiling in my daughter's bedroom which needs replacing. We will never again do business with Home Depot for anything more than a screw or nail, if that.

I then called again and another lady told me that the tech will come at the end of the day or I'll have to wait another four days for the tech to come. I got really mad and went to Home Depot where I had purchased the fridge from and asked them for help. They told me that there's nothing they could do about it but for us to keep on trying to call the tech or they'll try to call it for us and that's the best they could do. The only thing is they had loaned me a cheap fridge to temporarily store my food in for the time being and there's not even enough space for me to store all my foods in. I mean they are liable for my frustrations and that they had to take care of the problem for us ASAP, not just give us the runaround. I think that Home Depot sucks at their services and that the management teams did a very terrible job at answering questions and taking care of the problems for the customers making them happy like how happy they were when they sold a merchandise to the customers and making some money.

I never got a call so I had to call to try and find out what was going on. From January until 6/18/12, no one tried to reach me! So on 6/18/12, I went to the store to try to find out about my power washer and no one knew anything about it. One of the manager (a very rude lady) which I was told was one of your managers said there was one sitting in the lawn and garden that no one knew anything about. She wants to either give this one to me or give me a refund. After I waited this long, this is what I'm told. I am so upset with your service there. I never want to step foot inside this store again. I have bought many products from this Home Depot like the power washer, refrigerator, washer and dryers and plenty of construction tools and material. Unless a store manager calls me to speak about this, I will never step inside of another Home Depot store again! I promise you!

Because it was the wrong size, I didn't want it but I had no fridge and I talked to the warehouse and told them I wanted the one I ordered here today. He said I wouldn't get it today or tomorrow and because I was making the guys wait, he was getting mad. I said I wanted my husband see it and he said he can't wait so he started to kick the boxes and punching them.

I called Home Depot and talked to the manger and he wanted to talk to him. When he did, the guy was being rude to him. And to top it off, they dented the side and wrecked my cabinet by pushing the new one in the space. Home Depot is helping me on the situation. They are going to get the right one and deliver it themselves. After I talked to Home Depot about the way they treated me, my husband told them they need to fix our screen door that they had to take the hinge off. The guy told my husband not to talk to him and then my husband told him to get off our property and then they called the cops on us. They were so rude. I was so upset.

In the meantime, I have a washer that is just over a year old and it is pretty much useless to me. We have purchased thousands of dollars worth of merchandise from Home Depot for home repairs, remodels, etc. We are absolutely finished with Home Depot and will not do any more business with them in the future. We have much more to do on our property and planned to get all our supplies from HD, but we are happily going to Lowes now. I wouldn't recommend Home Depot to anyone for anything beyond a nail and maybe a hammer. Otherwise, do yourself a favor and go to a store where they will honor you as a consumer.

I returned a week later and complained again. They connected me to appliance repair who said they would contact a repairman. I returned a week later and complained the third time. About 3 days later, a repairman called from North Carolina, I live in Georgia. They made and kept an appointment for the following week and said I needed a new icemaker and water valve, it would be in their shop in 3 days.

A month later I called the repairman and they said the parts just got there that morning and they came out the following day to replace the parts. It now makes ice: 1 and 1/2 cubes per cycle. It took a week to fill the ice bin. After that week, I went back to the store and complained to the salesman about the problem. He said he would tell his boss.

Ten days later I went back and complained to him again. He directed me to another associate who took my name and phone number and that was a week ago. Now the digital readout does not work correctly. I am a disabled Vietnam Vet who is really getting ticked off and is getting ready to sue in small claims court.

The contractor stated they pulled up and sat in the truck approximately 2 minutes and drove away. I found them about 1500 feet away making another delivery. So I walked down and told them we had been there and will wait until they were finished to receive our delivery. An hour later, my wife hears the truck leaving.

These were paid-for appliances; the delivery man had been personally contacted. There was always someone available for delivery, and the call was responded to. What is wrong with this company? Sell your stock if you own any!

I went directly to the store and spoke to Jim, the manager, who was truly apologetic and tried to get the appliances sent back; but the delivery company refused. Who works for whom? I told the manager that I would have delivery and set up before 5:00 PM or a refund and I would be buying at Lowe's. He stated it was impossible, so I had my credit card credited for they refused delivery, sale, and installation. I went to Lowe's and purchased an even nicer package. Lowe's assured me they have their own delivery and a real person calls you.

In the end, I am a much happier person with my purchase from Lowe's, plus I received several discounts that weren't available from Home Depot.

I have been a Home Depot user since they were first founded, and I will never shop there again, never! I have never been treated so badly by a company. It really seems as if this company goes out of its way to tick people off. No one needs to buy from them, as there are way too many others that are more than happy to serve you.

I contacted the service company where I have the warranty and they sent someone out to look at the stove. His conclusion was that this is normal wear and tear. I also contacted LG and they told me the warranty only covers appliances that don't work and they consider this cosmetic. To say that I am extremely dissatisfied is an understatement. I expect more than this for $1,400.00.

After a few choice words on my part, I told them to leave the (insert bad word here) machine and I would pay to have someone else to install it. Get this, they got in the truck and drove away with my machine as I ran down the street after them! Mind you, the proper hookups were in place from the prior machine, but they said they can only use new ones. I canceled the order, requested a refund and went to Lowe's, where the manager personally escorted me through the plumbing section to find what turned out to be the $1.50 thing that you connect one garden hose to another. For $1.50, they lost a $400 order and a customer.

About one month afterwards, we were still having the same problems and we called again and Lawrence (from the same company and the same title, Tech ID: **, no number left) came on March 10th, 2010. He disagreed with Chester's assessment and told me that it was stupid to have your vegetables in a plastic bag because that doesn't prevent any freezing. His comments say, "Recall so#85061257." Tech told customer lower temp control due to cold weather and no veg. in snack bin. Again, this did not fix our problem. We called again and on June 5th, 2010, another technician came. In his comments, he writes, "Part failure: per sac order, thermostat okay per ta." And he ordered a part for the refrigerator.

On June 16th, 2010, they returned to install the thermostat, which would supposedly fix the problem. This, of course, did not fix the problem and on September 9th, 2010, another technician from the same company came and their comments read, "Per stac replaced the bi-meteil". This did not fix the problem. On April 19th, 2011, another technician came and their comments read, "Unable to diagnose: I call stac and still not working properly ac/byy/123." The refrigerator still freezes my food and I am forced to toss away brand new foods almost as soon as buy them.

Now, the problem is worse. The refrigerator sometimes does not even cool my food so the milk and all products get too warm and then afterwards freezes. I told them I wanted a new refrigerator because I was tired of dealing with all these technicians. I have a five-year warranty and Home Depot said specifically that they will not replace my refrigerator and that they could send a technician every week if I wanted but it would change the fact that I would not get a new refrigerator.

On July 7th, 2011, they sent a "specialist" by the name of Marcus and he said the ice maker was not allowing the door to close fully, causing the cold air to transfer into the refrigerator and that the refrigerator did not have enough "space" to breath, even though its been in the same place for the whole time. He ordered a new ice maker and replaced our old one, even though that was probably the only part that was not broken. I am tired of dealing with Home Depot and their technicians and I need help trying to figure out what I can do. All I want is a new refrigerator, nothing more or less, because I am tired of wasting my money on food that freezes or heats up.

I kept the dish washer but I should have had them take the dishwasher too because I had so many problems with it. I had the service men over and they replaced the motor, the board, and the soap unit. This machine has never worked right and does not clean anything. This LG dishwasher is junk and they took a lot of money from me for this junk. It does not clean the dishes so we do the dishes by hand and it just sits there. I try it once in a while and I have to do them by hand after. The machine smells like it is burning.

I thought that Home Depot would swap out both appliances out since they had never been used, and it was only 3 months. But no, Home Depot has a 30 day return policy! So therefore, I am stuck with a damaged Washer & Dryer! Is there anything wrong with the Washer or Dryer's performance? I don't know, since I have never used them, but esthetically, they are "both" messed up in my opinion.

On top of that, I called to have them notify the credit department so I don't get a late notice or fee for not paying for what I don't have and they can't do anything about that either. They said I'd have to cancel the entire order and wait again. I called the credit company and they said to call Home Depot, they can adjust the account, but Home Depot said the credit company would have to do it. After way too long on the phone, no one did anything. So I guess this will also impact my credit and add a late fee that I will have to be bothered with, and spend more time going in to the store to get this resolved. Should I pay for something I haven't received? Should I have to waste hours of my time dealing with all of this? I would hope that someone would still care about providing a service for their patrons' business. They have already lost all of my lawn and garden business to Lowe's.

Today, 06 September, I received a call from Nicole from GE. She advised that the washer and dryer was now on back order until 28 October. This is most inconsiderate as it was supposed to be delivered in two days. Days off had already been arranged so that someone could be at our home for this delivery. We have now been without a washer and dryer for over a month which is an inconvenience.

When my husband stopped by the store today to get our money back, Mr. ** advised that GE would not tell them why the washer and dryer was back ordered. It seems like we are getting the run-around by Home Depot. In the past, we had spent thousands of dollars on home improvement at various Home Depot stores. I will never walk into a Home Depot store ever again. I am very, very disappointed with Home Depot. Lowe's will have all of my business from now on.

The refrigerator started malfunctioning three days after the installation. The store told me to contact LG. I emailed them with no response then finally on June 16, I got a good phone number that worked and they make a work order for repair. I called every day to check on when they were coming to fix it. They kept saying that they do not have a service provider in our area. I then finally call the Home Depot store again and said to them that they need to come and get the refrigerator and give me a new one. They only had the floor display model so I had no choice but to say okay.

They arrived on June 28th at 11am to exchange them. They told my wife that it was all set and would be cold in about three hours. When I got home at 5:30 pm, the refrigerator was not working and the temp was at 0. Our food by this time was pretty much gone. I called the Home Depot and the manager on duty said he would leave a note for the day managers to call me as there was nothing he could do. No one this morning so I called them. An appliance person called Julie told me that it sounds like the fridge was on display mode. She was correct and walked me through it to get it going.

This replacement has two scratches and nicks on the freezer handle. I told them that and they said there is nothing they can do about that because I took the floor demo unit. For $2,000 you would expect a refrigerator with no damage and that the four year warranty would be good but I guess I just got took. The installers also damaged our new front door that I also paid Home Depot $2,200 for when they took off the door. I am going to contest the charges in a formal letter to Home Depot.

One of the first problems I noticed was that the machine vibrated a lot when it was washing. Sometimes the drum would get off-centered (which I thought might be a result of too many or too few clothes items?) Anyway, this seemed minor. Then June 2009, the door started locking me out with an FL error code which doesn't allow any kind of wash-cycle activity. I had a service tech come out and he basically "reset" the electronics board? Anyway, 2 years have gone by (June 2011) and suddenly, I'm having the FL error code with only the rinse and spin cycles working. The tech comes and says, I have a long list of error code readouts, the most of which indicate that the motor is failing and the door lock needs to be replaced, which including their service, the charge will come up to almost $500. Of course we opted not to have that done, since the cost of "fixing" this machine will be the same as buying a new washer.

LG asked for pictures which I sent them and after several phone calls and e-mails, all they will do is replace the drum and I am responsible for the service call and labor. Being on disability, that is not in my budget. If this is an ongoing problem, why are you selling their product in your stores and why wasn't I told they had problems when I paid $588.00 for a so-called Super Capacity Dryer? Do you have any quality control steps for the products you sell or can any company put their crap in your stores?

There’s still no resolution. Assurant Solutions says that they will not replace the washer until the 6th repair! The technician tells me there is nothing more that they can do to repair it. Should I have them order three of everything and sit by my washer while I do another 3 weeks of laundry (taking off work again too) and just replace parts until we hit the 6th repair? ****—wake up people. Do not deal with Home Depot, GE Appliances or Assurant. When did a two-year life span for a $1300 appliance become reasonable? The only advantage to buying the extended warranty is that I have not had to pay for the repair calls, but I’m just giving up my valuable vacation time and getting further behind at work. I hope I don't lose my job. I need to take clothes to the cleaners—no laundry mats in safe areas here!

How can you advertise a product and not have it? I also tried online and it said out of stock and that the stores do not have any either. The stores where closed on Thanksgiving, so they could not have sold out then. The sale is from 11/25 thru 11/29. I can not believe that a big company that I trusted and spent a lot of money at would pull this. I don't trust them and I definitely don't want to buy stuff from them anymore.

We could not get any assistance from anyone to fix the dishwasher or replace it. We took the broken dishwasher back to Home Depot so that we could hopefully get some satisfaction. We left all of our copies of receipts and work that had been done on the dishwasher. Home Depot would not do anything. Not even a discount for another dishwasher for us. In fact, Bill said he would have to get in touch with the LG representative to find out what could be done, then he would call us back.

Two weeks later, he still has not called us. We have since tried to call him. He could not remember what the problem was at first unless prompted. He replied that he has not been able to get a response from LG. It is absolutely absurd to not even get a return phone call. LG did us the same way. I even faxed them the complaint with the name of a representative that I spoke with and still got no response.

The dishwasher was horrible from the beginning. When it started leaking all over my floor, that was the last straw. We will never purchase anything else from Home Depot or LG.

Finally yesterday, we were so fed up that we went back to Home Depot and told them what was going on. The manager is sending one to pick the front loader up on Sat. We picked out an LG top loader instead. I have had an LG dryer for 4 years and have never had a service issue with it. Hopefully the top loader will prove to be as good as the dryer, so I will not have to deal with non-English speaking service people.

Install try 1: +$50, one week of no dryer, frustrations begin

When they came to install the pair, they couldn't get the hose off the pipe for the washer and they said I needed to call a plumber. They also told me that there wasn't space enough to install the dryer, so we needed to wait for the plumber to get the washer out, in order for us to get the dryer installed. This was a sign for what was to come. We had a hallway full of clothes to be washed, as we have two kids (2 and 6), and you can imagine the amount of clothes we pile up in a week alone. So I called a plumber that day and he got the hose off right quick with a pair of vise grips.

Quickest $50 I ever did spend. Now at least we could wash the clothes, but we had to hang them to get dried as it was Sunday and Home Depot couldn't come back for another week to install the dryer.

Install try 2: smashed exhaust, gas leaking and a few more weeks of aggravation

I also noticed at this point that they smashed the brand new exhaust hose for the dryer to boot so I was pretty ticked off but it seem to have any holes in it so I thought it would be fine.

Install try 3: smashed exhaust, dust piling up in the back of dryer, gas leaking, and a few more weeks of aggravation

The gas smell never left, and I also noticed that the smashed exhaust vent was now just lying on the ground and dust was everywhere. I called Home Depot back and spoke to the manager this time to give him a piece of my mind. His name was Marty. He wasn't much help. He couldn't get the installers out for a week again but he said he would make sure it got fixed and would replace the exhaust vent too. I was worried about the safety at this point so I also called PECO. They identified that there was indeed a leak. So I called Home Depot again to have them come fix the leak as quick as possible but they couldn't come out for a week.

Install try 4: gas leaking and a whole lot more weeks of aggravation

When they came to fix the dryer this time they just put the same exhaust hose on and never fixed the gas leak. While the dryer was running a few days later, we heard a pop and the exhaust pipe fell off again. I fixed the exhaust hose myself with some metal tape that I bought from Lowe's!

Install try 5: gas leaking and endless aggravation

A few days later, I smelled gas again so I called PECO again. The same PECO guy came and said it was indeed leaking again. So I called Home Depot again. I was really ****** off now as you can imagine and I got the same manager again Marty. He hung up on me saying I cursed three times.

What can I do to get a working dryer that doesn't leak gas? I paid for a new washer and dryer, paid the installation fees, paid the plumber to do half of Home Depot's job they were paid to do. I have been living with gas for months, and it's still not fixed. I am livid! How can I get some help with this?

The next day I receive a call from the manufacturer who says the fridges have not been made yet and will be a minimum 14 days. I tell her to cancel the order. She apologized and says she works for the manufacturer; I would have to call my local HD. I call twice, both times on hold for 20 minutes. Finally, customer service answers, I explain the situation and she asks for the credit card number. I don't have a number because the card has not been issued yet. They tell me to call back when the card comes in.

First statement comes in I call the store and they tell me they have the info and will reverse the charges. Second statement comes in, call, they tell me it takes a while. Third statement comes in, call, they'll look into it. Seventh statement, call, they'll look into it. Tenth statement, call, speaks to a manager who ensures me he will take care of it. Twelfth statement, call, ask to speak to the last manager, he's no longer there. Speak to another manager, explain the whole situation again. She tells me to bring down the statement, leave it with customer service if she's not there and it will be taken care of.

To make a long story a little shorter, HD Thunder Bay finally reversed the charges September 14, 2010 (16 months later), October 2, 2010 HD Credit Services reversed the $732.30 in interest charges. October 21, 2010, they finally issue a new credit report to the credit bureaus saying I don't owe them any money.

I jumped in the car and left work to try and make it home before the installation was complete. I didn't make it more than 5 miles when I get another call from my nanny saying that the delivery guy wants to speak to me. He tells me that they're unable to install the appliance because the valve on our water main is broken and needs to be replaced. He then goes so far as to tell me that within our community (approximately 6000 houses) they've seen roughly 60-70% of the houses require the same repair. I asked them if Home Depot could help us with the problem and they said that I would need to call a plumber as this fell outside Home Depot's expertise.

So, at this point we've been without a dishwasher for two days. On top of that, I'm being told that the delivery company won't be able to come back out for another 2-3 days. Because I've got a demanding wife and even more demanding daughters, I make the decision to call a plumber and have them come out immediately so I can do the installation myself the same day. The plumber arrives, evaluates the situation and says that the work and the house call is going to cost me $300. With no other choice, I have them do the work. Once I arrived home, I realized how easy it would have been to do myself and wonder whether I just got played or not. I call Home Depot to let them know what just happened and they proceeded to tell me that they will definitely help me out with the delivery and installation charges.

Fast forward to the next day. I take the receipts that I was given to by the Home Depot in Mission Viejo, CA and tell them what happened. The manager I spoke with tells me that he has to go to his boss for clearance. Not only do they not offer to help me out with the $300 plumbing charge, but the main store manager doesn't even have the balls to tell me to my face. He stands 20 feet away from me, tells his manager what to say and then has him relay the bad news.

So, after all that, here is my overall complaint with the Home Depot in Mission Viejo, CA. First of all, if 60-70% of households in my community (roughly 3600 homes) have had this experience, don't you think that Home Depot should have known about it and brought it to my attention prior to me purchasing or having the item delivered? I could have done it myself for $20. Second, if an employee at your store tells a customer that they will cover the cost, shouldn't they take one for the team and help me out? I can guarantee that $300 isn't gonna put a scratch on Home Depot's annual revenue.

Lastly, if you ever want me or anyone I know to shop at your store, maybe you should stop and think about your policy and whether or not it's going to result in bad customer service and whether or not I purchase anything else ever again. Did I mention that I need a new refrigerator, oven and washer/dryer set? Does anyone know the number to Lowe's? The store manager at the Home Depot in Mission Viejo, CA can kiss my *** and the next time I see him, I might just drop my pants, bend over and tell that to his face.

Soon after the expiry of the one year warranty, the ice maker starts to break down. Whole thing freezes, it has to be taken apart and all ice removed for it to work again. This has to be done every month. All the plastic shelves in the freezer and those on the refrigerator door started to crack and break down. Replacement parts for these plastic shelves are very expensive, as if they knew that somebody will be looking for them. Will never buy anything LG ever again.