Home Depot Appliances Reviews

Earlier, we had called Samsung and we were told that they never received notice from Home Depot regarding a problem, so we would need to deal with Home Depot and Samsung can't help us. We are now locked in a battle between Home Depot and Samsung and no one seems to want to help us. Not only are we out the $2000 we paid for the fridge, but also the $200 we paid for the five year purchase protection plan - not to mention the money they promised for the loss of food. And when we called the Torrington store directly for guidance, one of the employees in the appliance department actually told us that at least the fridge was working and we should be happy. This has been a horrible experience and we would never ever purchase another major appliance from Home Depot. Their customer service is of no help and they have been less than cordial on the phone. Customers need to be warned of the lack of repair service that they offer.

They called, wanted to deliver 12/8 but I asked for something earlier. They promised 12/4 between 10 and 2. I called at 12:30 and they tell me they don't deliver here except on Fridays. The manager, acting like he felt badly, said he called a rapid delivery person who then called me saying they would be after 5:30 delivering it. I said make it 6:30 and I'll be there. I was, it isn't - now 8:00pm, no call, no range, just another lie. No phone call, nothing. $2400 worth of range, days off work, hired service people to install - and no need.

One hour into the delivery window, Whirlpool called me to tell me that they are backordered and I won't see delivery until December 15. Apparently the countertop microwave was delayed. I asked that the remainder of the appliances be delivered and was told that cannot be done and they have no escalation path. The Whirlpool representative would not give his last name and hung up the phone. My local Home Depot apparently knew nothing of this, and the delivery company never called me back. The local Home Depot said they would try to address it, but I just received a call and was told nothing could be done. So I have a kitchen with no appliances at the holidays, and Home Depot and Whirlpool... YOU'RE FIRED!

She also told me that they cannot make outbound phone calls (as I requested that they call me when they figure out what's going on with my delivery)... Even though they are able to make outbound phone calls to the delivery person (lies). The CSR tried three times to reach the delivery people on the telephone... But could not reach them. It's 9:30 am. Why wouldn't any legitimate business answer the phone? This is pathetic, unprofessional and a complete disregard for the value of my time. Do yourself a favor and purchase your appliance at a local store. Home Depot is way too busy.

To try to make it easy on the delivery guys we gave our old refrigerator to my parents. Thinking we would get ours today. So not only are we out of hundreds of dollars in food (meat is expensive!) but we never received call back or notice that we are not getting our refrigerator today. No confirmation of any delivery. We called after 10:30 and no answer. At this point don’t trust Home Depot any longer… We don’t plan on shopping there any longer. After being loyal to them the past 8 years and getting treated like this over and over again we have finally decided to shop elsewhere from now on. First they screwed us on fencing. Then windows and now this.

I don't know if you've ever had to deal with Home Depot delivery, but expect exceptionally long hold times - I called them and watched my battery drain on my cell phone and the call timer tick past 37 minutes before someone finally picked up - even though this had already been a very inconvenient, inconsiderate and thoroughly aggravating experience, I was polite with the woman who answered the phone. The only reference I made to the ridiculously long hold time was that I thought she could use a few more helpers to answer the phones - and she agreed - it probably stinks working there.

So, I rescheduled the delivery - or so I believed...the next evening as I was driving home from work, I got a call from a driver who told me he was about an hour away and would be there shortly with my dryer - so much for spending nearly an hour online with these yahoos trying to reschedule that - they completely ignored it and did what they wanted to do regardless of what I had requested. I decided to go ahead and let them do it - mainly because I don't want to deal with these incompetent jokers again...just know that if you purchase an appliance from Home Depot, they'll install it whenever it suits their needs - not yours, but theirs - and somehow they call this customer service. You can't reschedule the delivery online, and it seems there's only one overworked poor woman stuck answering calls for their delivery team - she's a nice person working for cheapo jerkwad company.

So, how much is your hassle, your time, and the ability to trust and rely upon a vendor worth? Mine is worth enough so the next time I buy a major appliance, I'll likely skip Home Depot completely and buy elsewhere from a business that has a better sense of the needs of their customers and respect for their time. Get your act together Home Depot - this isn't how you win repeat customers and earn a decent reputation - but judging from the similar reviews I see written here - that doesn't appear to be much of a concern.

The delivery man let me know he would be filing out a claim and that someone should be calling me with the next delivery date. Well it was the day before Thanksgiving so I figured I wouldn’t get a call back till Monday Nov. 27. Well on Nov. 27 I took it upon myself to call and check on the status, and was told that someone had called me to let me know the next delivery day would be Nov. 30th, which was not true because I never received a call. Anyways that didn’t matter as long as I got a delivery date. I was supposed to get a call Nov. 29th letting me know what time frame I should be expecting the refrigerator which I didn’t get.

So it’s Nov. 30th today and I called this morning to check on the delivery status and to get a delivery timeframe. I called about 10 times trying to get an answer and every time I would be put on hold and eventually they would hang up, finally I someone gave a timeframe of 12-4 so I wait. 3:30 comes around and I have yet to get a call from someone with my delivery so I call, again I call over 5 times and every time I get put on hold, they hang up, or transfer me to a department that has nothing to do with I need (which are answers).

Finally I talk to someone and come to find out the refrigerator never even made it to the delivery dock and that they had no clue where my refrigerator was at. So I decided to cancel my order and I am now going somewhere else. I’ve without a refrigerator for a week now and I’m not about to go through all this mess again just to wait another and be fridgeless. Never again am I purchasing any type of appliances from Home Depot.

Later in the evening I go to use my stove for the first time and the entire cooktop is loose and moving. I called the 800 number again the next morning 11/29 to complain about it and come to find out my fridge order has been canceled AGAIN, Nobody can explain why. So I have no fridge and a dangerous stove with a loose glass cooktop. I decided to just place the order again but I only have so much room on my credit card so they said I will have to wait 2-3 weeks for the refund to appear on my card and then I can call back to place the order again. So I am looking at a month without a fridge.

I can not be more disappointed. After spending 2 hours on the phone bouncing around from person to person nobody can get me my fridge. I have requested all appliances be picked up from my home and I will be canceling other pending orders I have with Home Depot during the renovation of my home. My husband, myself, and my contractor all have Home Depot accounts and used them frequently as we redid each room in our house. Just this past month I have spent almost $3,000 with them. I will be returning every piece and we will call be canceling our accounts. The absolute worst customer service I have EVER received.

I went into the Home Depot store. They couldn't help me because it was ordered online. They could only help me with in store purchases. So I reordered the dryer and had to call and cancel the online order. I called to cancel. Two weeks later and three phone calls later and I still don't have my $443.64 refund. Every time I call, the customer service representatives are great but I still haven't received a refund. The store that charged me said they can't help because they are waiting for some number to be released from the delivery company. I have heard that there was a call put into the supervisor, yet still no refund. How long is it going to take to get my money refunded?

Next morning (as in now), I called and have been on a holding pattern for about 45 mins. I'm typing this while on hold. Anyway, the Cust Rep told me the driver log says the address was wrong. Ok, so we all confirmed the correct address. It's correct on everyone's forms. So, here I am on hold, on hold, on hold. And looking at another 4-hour window at the delivery company's convenience. Moral of the story? The customer does not come first with HD. Never Again.

Called the Thomaston Home Depot and talked with Matt and Emma concerning this matter. The finalyl result was they took Spirit word over mine and told me just to return the dishwasher and get a refund. They told me they didn't have a unit that would fit my space. Just like Clark Howard would say "Customer No Service." Went to Lowe's and they had a dishwasher and had their installer to come out and install it for me without any problems. It took them less than 30 minutes. The local Home Depot just lost a customer. Will shop and travel 50 miles to use Lowe's service for now on.

By mid morning no call was received regarding delivery time. Called and asked to speak to store manager Tamika ** and was placed on hold for 40 minutes and she never answered, responded or called back. Spoke to a rep named Patrick and stated that delivery is for Saturday. It was on back order. No one ever told us! No apologies were ever made. All he had to say was that was in the system. Didn't acknowledge that because of their error I lost a day of pay and now had to take another day without pay so they can possibly deliver on Saturday!

He refused to give me a delivery time for Saturday. At no time did he offer to correct the mistake they made and make it right. Very nonchalant and oh well attitude. My husband contacted Home Depot's Customer Care and spoke with Candace, who was very nice and he advised of what happened with our order and how upset I was the service I received.

In 15 minutes, Patrick calls my husband, and advised he was responding to Customer Care email about our experience. He goes on to say since he canceled the order after speaking with me, and the appliances could not be delivered now until Monday. My husband advised that was unacceptable, either deliver the appliances on Saturday or forget about it. He went on to say that he was unable to change the delivery because Home Depot orders directly from the factory, blah blah.blah...

My husband, said, "Will contact the factory, tell them a mistake has been made and see if exception could be made." Patrick's response, "Home Depot doesn't work that way. We're not a Mom And Pop shop". Needless to say the Service received was deplorable, no empathy, no apology even, just a "that's just the way it is and like it mentality". I Will NEVER make a purchase at Home Depot again and will share my story with everyone I can. The WORST CUSTOMER EXPERIENCE I HAVE EVER HAD. I canceled my order and went to Lowe's and gave them my business and what a difference in the service!

Fast forward 2 weeks- and $200 to get a plumber to install on/off water valve, called back to Home Depot to have icemaker water supply installed. I get a call from Home Depot saying no one answering door. I assured them we were home. Home Depot rep hung up on me. Tried to call her back about a dozen times: phone repeatedly disconnected. Delivery guys eventually showed up (I suspect they were at wrong address) and did nothing. Said we had defective icemaker. I called Home Depot to ask for replacement fridge, as I had bought extended warranty, which I was told guaranteed replacement for a defective product. Home Depot rep says that’s not so. He’ll have to check with a manager. Still waiting... It will be a cold day “you know where” before I ever buy anything again at Home Depot.

Home Depot does NOTHING to help they just keep saying, "call GE there's nothing we can do." I will tell you this, I had 24 more units to purchase for a rental complex and I won't be buying GE and I won't be buying from Home Depot. In fact, I've started buying things, even though they cost more, at local hardware shops like Ace. Shop local and skip the "too big for their britches" shops who offer zero in the way of customer service.

They insisted a delivery on Monday... We chose Saturday because that is the only day of the week we are available for delivery. We opted for the next Saturday and received the confirm the day before. Well Saturday came. We waited for a call from the delivery company we were promised and clearly told in the message we received the day before. We got no call and the truck showed up 15 minutes before the end of the window of time we were told. I told them they would have to wait because they did not call and we had to empty our refrigerator. The driver was not happy about that stated he called about 2 hours prior. We received no call. We checked all our phones no missed calls or messages.

To make matters worse the oven looked like it was in a demolition derby. I did not accept or sign. I told them to put everything back on the truck. I immediately stormed to my local Home Depot and demanded a refund. Fortunately I did get refunded after waiting over an hour. Obviously Home Depot’s mission statement does not include customer satisfaction care or quality control. One would think a major purchase like appliances they would be inspected before they are delivered. I own a 25 year old pickup truck that looks better than the oven they took off the truck.

They promised the delivery now for October 6th, 17 days after their first promise date. Contacted the store Manager, who was obviously calloused by numerous other consumer issues. He blamed the problem on the manufacturer and took no responsibility for the lack of returned phone calls and follow up by his staff. He said there was nothing he could do and offered no remorse or apologies. HD should not be selling appliances. SAVE YOURSELF A LOAD OF GRIEF, SHOP AT LOWE'S OR SEARS. They know the business and they deliver on their promises.

That same day we rescheduled for the following Thursday 9/18/17 in which I took the day off, to make sure they were going to do their job. At the same time I submitted a complain about the delivery team's attitude and given all types of excuses... What a mistake!!! First they parked their truck 1/2 block away from my house. They showed up with an attitude, telling me that they already saw the complaint I had put in and he was aware that the dryer was not going to fit on the doorway. They came with a tape measure, telling me that it will not fit. I stated many times that I have a washer and dryer already in the basement and if those were able to fit, this new dryer will also fit. He stormed out telling me that we purchased and placed the washer and dryer before the house was build.

He became aggressive with my dad, just because my dad stated that they were too lazy to do their job. He also made a comment that we will have to pay extra for bringing down the dryer. Even though we had paid for delivery and installation. He stormed out and drove away. I immediately went to Home Depot and no manager was available to speak with me. I wanted to cancelled my order and to get reimbursed. I was ask to give them a chance, that a manager will be calling me within 24 hours. 3 days have already pass and no call. Decided to go back to Home Depot to check on the status, to my surprise the dryer was cancelled on the warehouse end but none of the items were scan. That means I have to wait another 3 business day to be reimbursed. This has been a nightmare!!! Buyer beware!!! Unreliable Delivery Team!!! Poor Workers!!!

1 month later the appliances were installed. All went well until I unpacked the refrigerator. There was a break in the back of the box which clearly was from a forklift and sure enough the back of the refrigerator was dented. On further inspection, both sides and front were dented as well. I was told by HD that because they weren't inspected in the 48 hour delivery time frame there was nothing they could do. After many phone calls, the store where the appliances were purchased agreed to try and obtain a new front door at least for my refrigerator. Trying to get resolution on this has been unsuccessful. I'm not sure if they were just pacifying me because I am getting no response now from them. My next course of action will be to file a suit against HD in small claims court. So disappointed in HD.

I told them they had agreed to allow me to pay the difference in price of that one and upgrade. The ass't manager said he couldn't reverse the charge as store has refunded purchase price to insurance co. credit card and I could deal with insurance co. to try to get them to reimburse me and refused to give me the refrig. insurance co. had paid for. Their error ripped me out of a refrig. Until this happen I had had excellent experience with this Home Depot, but their action was a rip-off causing me to lose a refrig. due to their error. They should have given me the refrig. and sought reimbursement from insurance co. due to their error.

Delivery is a nightmare and not worth the effort. They will try again in a week, but at this time I would rather have my money back and go elsewhere. They stated between 3 and 7, and showed up three hours early. Was not ready for them. They stated they would leave since we were not ready... They were three hours early and could not wait the 5 minute for the carpenter to remove the molding??? And they even refused to allow us to speak to their supervisor. We showed them that by the time they took out the old refrigerator to their truck we would be ready for them. 5 Minutes. They refused. No wonder they can come to the house three hour early... they are obstinate and do not deliver. I am sure they get awards for their delivery time ahead of schedule, but no one looks as IF they actually deliver.

So, a year with stinky clothes. Now we're out of the LG service period, Home Depot continues to drag their feet on honoring their "no hassle" warranty. They set up an appointment for a service call on Friday. No show. Then another one was set today. This person has now told me we should only be washing 6 towels in the load at a time. Wow... That didn't come with the manual. We run about 8 loads a month at the very most. I am running the clean cycle regularly every single month. We are emptying the filter every month. We should not have this problem. I'm also now being told by the 4th tech that's come by for the dryer that doesn't dry properly that we have to pull it off the wall every month and clean out the back... NOT IN THE MANUAL. We do not have access space for this in our laundry room. We have recently discovered the washer seems to work half way ok if you use the bulk load setting, but what good is that with saving water?

The dryer also seems to work half way ok if you don't use the auto sensor drying mode. If these modes aren't functional then LG shouldn't fabricate a machine with those settings. The biggest complaint here is with Home Depot at 425 S. Val Vista Drive in Mesa, AZ and the way they've handled this "no hassle" warranty they sold us. For over a year we've been fighting this. This is far from no hassle. We have yet another call into the general manager. Meanwhile, I had to run a load of shirts twice this weekend to get them to come out semi-non-stinky.

To me this is consumer fraud. Why are they being allowed to sell a product and warranties, for them, knowing full well that no one will repair them and getting parts out of Korea is impossible. I realize Home Depot is a box store but $2300 for a refrigerator and $209 for an extended warranty is not a small amount of money, at least to me. I feel something needs to be done so Home Depot cannot sell this product any longer.

We came back to the house and called Home Depot and they said someone would get back with us in 24 to 48 hours to cancel out the order. Never heard from anyone so we called them back on Thursday, September 7, said they were still waiting for a return number from the vendor. Today is September 9 and still have not heard from anyone. When it comes to large appliances, make up your own mind. Do you think this is where you want to shop?

Not only did I have to speak to 4 different managers 1 store manager, I was told that I - yes I could call their contracted delivery service to see what was happening or call LG since they didn't like dealing with orders that were made in their store to be delivered to another region of California (my order was going to San Bernardino County). It took several/numerous telephone calls to finally get someone to locate and reschedule my delivery. (Aug 10th) is what I was told by the HD manager. Nothing was delivered. Again, no communication between departments and LG said they would deliver my fridge on (Aug 13th) - the original date that was set up on date of purchase when the appliance was on back order. So the refrigerator was finally delivery, and guess what: IT WAS DEFECTIVE. I had to wait another week and finally on (Aug 19th) LG delivered my refrigerator.

I was told LG would give me a check for $100 for my inconvenience but that hasn't arrived. Home Depot offered $100 and ultimately gave me $250 but the entire ordeal was done without compassion for me as a long time Home Depot customer. HD took no responsibility to assist me when I had a problem. Everyone passed the buck and I the customer, had to do all the calling around and dealing with 3rd parties. If Home Depot has a contract with a delivery service (Temco) and also has a relationship with LG to sell their merchandise, and there is a problem, then it is NOT the customers’ responsibility to resolve it, it is Home Depot’s responsibility to see that their customer is satisfied. This was a sell that left me with mixed feelings, glad I finally got my merchandise, but disheartened by the way Home Depot handled the process of the sale when it was brought to their attention that there was a problem.

That day arrived they were suppose to come in a small truck and they didn't come. They said they didn't have me in their system. So I picked another day. Meanwhile my boss is frustrated that I keep needing to take time off work at times that don't match our work schedule. I called Home Depot to ask if they could help narrow down a delivery time that would work with my schedule. I talked to Allen a manager. He was unhelpful, unfriendly, and unconcerned. He said he was very busy with other phone calls. I was polite and nice the whole time. He said there was nothing his manager Buck could do but he would have Buck call me. (This is called passing the buck!) Buck never called.

A couple days later I tried calling Buck. I was on hold forever. Buck never picked up. I left a message for Buck to call me. He never did. I tried calling Allen back. I couldn't get through. I would call at different times and at no time could I get through to either. I finally called the delivery company and told them of all the issues. The only time they could come that I wasn't working was during a funeral I was to attend. (At least they listened and tried to help me not miss work). I had to miss the funeral. After all that they didn't even come in the time window they said they would. (The drivers were fine though).

Once I FINALLY got the fridge it had a dent, a scratch, and some scuff marks on it. I bought a brand new fridge. It shouldn't come like that. I am still in the process of trying to deal with that damage. I called Home Depot about it and they said they'd call me back. I haven't heard back from them. It's only been one day so perhaps they'll call??? HOME DEPOT DOESN'T CARE!!! I had been planning to buy more appliances from them but NEVER AGAIN. If you can find a Mom and Pop store you'll be way better off.

The manager of the appliance department at Home Depot said that they would cover it for me, but I had to call J&J parts which is the official Samsung parts dealer, order it, pay for it and Home Depot would reimburse me. I called J&J parts, found the part and was told it would cost $107 with tax and shipping, I said "We are talking about a water pitcher," "Well we have to send you all the parts that go with it, we can't just send you the pitcher." Another bad notice for Samsung. I have not received the part and therefore have not been reimbursed yet, but hopefully I will receive it and I know Home Depot will honor their part. Very disappointed in Samsung, it was a very expensive refrigerator and they should stand behind their product.

First he tried telling me it wasn't a chip. Then got pen all over the front trying to wipe the Chip off!!! He then got angry when I pointed that out and loaded it back on the truck. That was when I closed the garage and called it good. The landlord called about 4 days later. Now it's going to be 3 more weeks for them to redeliver!!! Oh and with Home Depot the expectation is you have the appliance kicking around your house and then and schedule installation at another time!!! WTF. The funniest thing is the landlord thinks that perfectly acceptable. Lucky for them it wasn't me they were dealing with. I would of had a few suggestions where they could shove it while we waiting for installation. I have heard nothing but horror stories about Home Depot. I would never buy a appliance from them. I will pay extra and go to a local company. Will update when I actually get to wash a dish! Lol.

I was instructed to call Maytag, who set up an appointment with an appliance repair center. So now I have a brand new dishwasher that I cannot use or install waiting for replacement tub, which could take up to a month! Not to mention a never used appliance that needs repair! When I initially made the purchase the dishwasher was delivered in the same week. Ridiculous considering the amount of money I spent at Home Depot. Save yourself the time, aggravation, and money and DO NOT PURCHASE APPLIANCES FROM HOME DEPOT!!!

They gave me the number and I called. The manufacturer told me that this needed to be elevated to another team and that someone would get back to me. A couple days later someone finally did. I explained it all to them again. They said that a technician had to see the machine...that was the process, and one would call me soon to book a time. Days later a call came in from some guy to confirm the appointment for Monday (this was the Friday before!!). I had to take a half day off work to be there because of the short notice. On Monday the tech came in and said the main motor didn't work. I went to Home Depot and told them about it all and said I wanted a new machine as I had paid for new and would end up with something refurbished. They told me the manufacturer would have to refund them then they could refund us.

The following day they called us and said that that wasn't right and that we'd have to call the manufacturer and ask for a special warranty form and apply to see if we could get our money back. I have tried every way I can to get satisfaction from Home Depot. I am getting my extended warranty refunded tomorrow at their store but they said I'd have to wait 6 to 8 weeks for the manufacturer to hopefully refund me for the machine. That still leaves me out the installation charge and what has amounted to having to lose a day from my work to handle this brutal experience. Terrible product. Terrible service and no support from Home Depot. A single customer means nothing to them. The thousands I spend there every year will now go elsewhere.

I wouldn't recommend a Whirlpool product to anyone and as far as Home Depot goes I have been a loyal customer to them since they arrived in Canada. This is what that means to them... nothing. I advise anyone looking for appliances to shop around and ask about service and refund policies. I'm not sure one retail vendor is any better than the next, but I can assure you HD has lost us.

The washer and dryer are still unbalanced and I was told that this was due to my flooring and that there was nothing they could do (because it's also in a tight space). Fine. It's been 2 months of using the washer and dryer consistently and no issues. Then on Saturday night, the washer started flashing E11 and saying it couldn't load the water. I called the Home Depot Protection Plan which I purchased when I bought my washer and dryer and they set up an appointment to have it looked at/repaired today. So I took off of work to make sure I'm here for it. I had a funny feeling, since I never heard from the 3rd party repair service to confirm the appointment, so I called the 3rd party repair service to confirm the appointment and got a voicemail that the technician was out of the office.

So I called the Home Depot Protection Plan again and they confirmed that my claim had been rejected by the 3rd party repair technician because the claim hadn't come directly from Electrolux. I escalated to a supervisor and that supervisor (whose name I don't remember) was so rude to me during the entire call - gave me attitude and then just forwarded my call back to the 3rd party technician who was out of the office on vacation. So I had to call the Home Depot Protection Plan back again and they assured me that they were going to get me another service technician. But here I sit, without anything resolved yet... just twiddling my thumbs. I'm glad that Home Depot thinks that I just have countless work time to burn to deal with issues that they're causing by having these 3rd party vendors who aren't reliable.

I have a feeling that even after the 3rd party technician comes to my place (if that ever truly gets scheduled), they won't be able to resolve the issue... just because that's the experience I've been having thus far. Just do yourselves a favor and avoid this kind of headache/nightmare altogether. I understand that outsourcing certain things is cost-effective in the short term, but it's clearly not cost-effective or generally effective in the long term. You'd be better off spending a little more money and buying your appliances from a mom and pop shop. Or I would go to Lowe's. I purchased a stove from Lowe's at the same time that I purchased this washer and dryer from Home Depot and the experience with Lowe's was 1000x better. No issues with that whatsoever.

Right after they left I noticed they left the box in the middle of my living room, and the dishwasher was sticking out of the installation space at a right angle to my silverware drawer - just enough that I couldn't open it. By July 28th, I still hadn't heard anything and called the Home Depot store that delivered it, and was told the person I needed to talk to wasn't there and they would call back. They didn't. I called back twice. I finally called the appliance hotline and talked to Lindsay, who was very helpful and set up installation for August 4th.

On August 4th, I was home waiting all day, and finally called the Appliance Hotline at 7:05 p.m. and asked if someone was still on their way. I was told they would be there around 8 p.m. They arrived about 8:15 and installed the dishwasher and turned it on before they left. I asked why they were turning it on, and they said that they had to be sure it worked. The next morning I went down to the laundry room to remove some clothes from the dryer, and the wall under the dishwasher was streaked with water stains and there was a puddle on the floor.

I called a plumber with Roto Rooter who said that nothing was wrong with my pipes or shutoffs, and the problem was probably the dishwasher and that I needed to call Home Depot, because if he touched it, it would void my warranty. I called Home Depot and was passed around again. It was a Saturday (August 5th) and the person I needed to talk to wasn't there after I had called twice. On Monday, I talked to Abbie. I was told that I needed to talk to the Claims Department (Sedgwick). I told them my water was shut off in the kitchen since Saturday, and that I really just needed someone to check how it was installed. They took down my information, gave me a claim number and told me someone would call within 48 hours.

On August 14th, I finally called Sedgwick back and told them that no one had called. And even though I have given everyone I talked to my new phone number, she said I wasn't called because they didn't have my new number. She said she sent a message to Delivery and that they had 48 hours to respond to me. On Tuesday, August 15th, I was called told the person I was talking to that I was still without water in my kitchen, was washing my dishes in the bathroom sink, have health issues that require I prepare my own food, and that I either needed the dishwasher fixed or removed, so that I can have use of my water again. She said she was scheduling me for a service call on Thursday, August 17th, and that they would call me one half hour before they arrived. No one came or called.

I called Home Depot again and was told that it was a service call from the manufacturer that was scheduled. They have no idea why they didn't show and that I should call back early in the morning. At this point, I am feeling very unwell, want my water back on, and don't care if I have a dishwasher anymore. I just want them to take it back and leave me alone!

A new delivery date was scheduled a WEEK later. Two days before we got a call asking if we still wanted the delivery and we confirmed that we did and were assured that we would get our delivery, but on the day of the scheduled delivery we haven't received an email or call confirming the time so called to be sure the delivery was indeed coming. We were told that there was no delivery scheduled for us and we wouldn't be getting the refrigerator again. After many phone calls and complaints we are now told that the soonest we can have the delivery is another 3 days form now. At this point we over 2 weeks from the date ordered. No efforts to make it right. No apologies for poor service. Some of the blame lies with the delivery company XPO, but Home Depot also dropped the ball.

Yesterday, I went to the store on countryside (140 Countryside Plaza, Countryside, IL 60525) in the morning. The customer support agent was not able to assist and asked me to come back in the afternoon when a more experienced manager is there. I went again yesterday, and I was told that I need to go to another store on Cicero (7200 S Cicero Ave, Bedford Park, IL 60638). Yesterday night I went to this store, and they told me that they could not assist with this and I have to talk to the online people (they are the one who told me in the first place that I need to get the assistance from the local store). I spent a lot of time unnecessarily trying to fix the problem created by one of Home Depot's customer support agents. I expected much more from Home Depot.

We called their installer and they didn't want to do anything about it and told me to call Home Depot. After calling home depot I was told that the return policy is 48 hours after the delivery. NO ONE TOLD ME THAT BEFORE. PLUS THEIR DELIVERY GUY DID NOT CHECK FOR ANY DAMAGES ON THE WASHER. What's worst is that I called in their technician and he even agreed that the washer has been installed before. I even have proof of him saying it on video and home depot doesn't believe me. The customer service representative kept saying "Sir, in our database the technician never said that". And in the end all they can say is "We can't help you with that." They basically scammed us, selling us a used washer for a new washer price.

I called HD delivery yesterday to find out a time today for delivery; I called again this morning because I was told it would be delivered today but that they just didn't have a window. Oh guess what? Delivery is tomorrow and their truck has already gone. I have no refrigerator, no washer dryer. I called customer service at my local HD & the manager said he would see what they can do. I am so sorry that I ever placed this order. Years ago I said after a French door fiasco that I would never do business with Home Depot again. I wish I had stuck with that decision.

I called Home Depot to come swap it out. Person from appliances said "NO" it's Maytag’s problem, I called Maytag and they are closed on Sundays so I waited for Monday and called Maytag during my working hours they said "no" call Home Depot. It's in the 48 hour return policy there. So I called Home Depot and explained to them what Maytag had said, Home Depot said sorry it's Maytag a problem. They called Maytag and hashed it out!!! So now Maytag is sending over a repair man to replace a drum "they think" might be the prob. So I'm waiting for them to repair my brand new never used dryer!!! So basically I've had a dryer for 3 weeks because they have to order the part and can't use my dryer!!! I hate Home Depot. Always the same crap when I go there!!!

I am asking for some help in resolving this issue because I am an elderly person who is on a fixed income and does not have the resources to go out and get a new refrigerator. I spent over $1500 on this refrigerator under two years and simply cannot afford to get a new one now. I am a diabetic whose insulin has to be refrigerated. Help me please. I have provided the model number of the refrigerator and serial number. Model number: WRF560SEYM04 Serial number: VS53889270.

When I called delivery service they said they will come in an hour. After an hour they said to wait till End of the day. If they dont come call back tomorrow. When I called the next day they said "sorry we will have to create a new Work Order" and they will show up after 5 DAYS. I called Home Depot to escalate the matter. They said "sorry we will NOT help". They will come after 5 DAYS. Worst experience ever - caused us so much aggravation - no usable kitchen with 2 small kids! AVOID ordering from Home Depot - Lowe's is much better!!!

Phoned the Brandywine Home Depot store in Delaware and was told by the manager, "it would be delivered on 7/1." Needless to say, again no delivery and was told it would be delivered on 7/10. When I phoned the manager again was told they would only deliver all 3 items and would not make a trip out again. This time I cancelled. This store's customer service is beyond words. I would put in this complaint but I have had it with HOME DEPOT. I will take my business to Lowe's or Best Buy. I phone the corporate office who's service was not better than their store. Buyers beware!!!

I wasn't sure what the added bill was for so I called Home Depot to check. The rep on the phone could not tell me but did tell me the secret to accessing old invoices. I then realized the mistake and called back to report I did not owe this money. Was told they could not do anything about their mistake and was now in the hands of Citibank. Have not been successful thus far and resolved to paying this $1500 that I do not owe to protect my credit. Very bad business.

Today my appliances came and delivery guy advised that I can't have a steam option unless I attach it to water source. The water is on opposite wall from the dryer plug. The Home Depot sales person or Samsung never mention this. I wouldn't have bought this model if I knew that. I am frustrated and upset because now I had to buy additional stacking kit in Lowe's and additional parts to extend the cord and I am not even sure it will function. All because failure to communicate. It was more expensive than advertising. Disappointed!!!

So now instead of the 7th I'm down for service on the 10th with a note to actually come do it on the third. I've been assured that they'll be here on the 3rd but can't help worrying that I'll be told "Your appointment isn't until the 10th" since Tuesday is July 4th. This is beyond aggravating. Why did I spend all this extra money, on top of the price of my appliances, to have prompt and reliable service if it isn't going to be either?

I next called Home Depot and they said I was at the mercy of the delivery company and since I had been rude to them it was unlikely I would get my washer and dryer anytime soon. I was put on hold, hung up on, and told that there was nothing Home Depot would do to guarantee appliances were delivered. It was my problem to work out with the delivery people. They were supposed to call one half hour before they arrived, no such call, no guarantee on another delivery time. We cancelled the order.

Every time I call for service now they keep changing the rules to keep from having to do the replacement. It's one delay after another, being shuffled from customer service agent to supervisor & back to a different customer service agent to start all over. Delay, delay, delay. I'm sure it's just to wear the consumer down so they will give up. I've spoken to & emailed at length to both Home Depot and Asurion with no success & meanwhile my expensive refrigerator still won't work properly. I've been a very long term Home Depot customer (I'm 66 yrs old and have had many homes in various parts of the country), but I am so disgusted by this experience that I don't think I'll ever step foot in another one of their stores. There are too many other stores selling the same products to have to put up with this type of poor service. If I could give a minus star rating, I wouldn't hesitate to do that.

As of yesterday Monday no word from her. So I went back to the store and asked for another manager. A young guy comes up to me and proceeded to get so nasty would not let me talk. I was totally shocked how I was treated. So the end result is they will not take back the refrigerator. I explained that we were never told that refrigerators were not returnable. He told me that's a given. (Whatever that means.) I then told the manager I will have to contact the credit card company. He told me "Suit yourself" and walked away. I should mention that I also purchase $14,000 of kitchen cabinets from Home Depot too. I will NEVER EVER buy anything from this store. I can't believe that a big chain like this treated people. LOWE'S HERE I COME.

I went into the Home Depot store I bought the appliances from and talked to the customer service line. They were no help nor did they seem to care. It was a nightmare as I had to then take another day off work to plan for delivery. Therefore, using 3 vacation days for nothing. I have yet to receive any phone calls or concern from Home Depot customer service or "Bob" from the store who said he would do anything to make it right. Eventually, I received a $50 gift card and it took almost a month after the original date to receive the appliances and get them installed. I am disappointed in Home Depot as there was never a call from a supervisor or manager concerning the issue. I am no longer a Home Depot customer due to the lack of concern or compassion they had for the mess they caused me.

Then, I called the deliver company. They told me they were not able to deliver it until 6/28/17, because they didn't have my washer and it was still in Glen Burnie warehouse. LMAOL!!! Are you KIDDING me again?? So I don't really know where my washer and stacking kit are. And they just cannot confirm when the deliver day will be. So I told the deliver company that I would pick it up myself even without the stacking kit, after a long time waiting the lady told me I could do that. So I drove there pick up myself and even installed myself. So really wondering what they are doing for their customers.

THEN come to find out they have my phone number under a 'Marika **' who apparently USED TO live in my area, and previously HAD my phone number. HOWEVER... I've had this number for over 5 years and so Home Depot should have changed the information to begin in THEIR SYSTEM with from my June 7, 2017 online order! They were (and to this day STILL ARE REFERRING ME TO HER!) referring me as: Dear Ms. ** and after several attempts of contacting HD letting them know that woman is NOT WHO I AM... Then I get a clerk on the phone who says he will 'act as a Mgr and that I could pick out any fridge I wanted due to all the trouble I was having.'

I went to store, found a fridge I wanted, was there 2 hours talking to a sales clerk, explaining my ordeal, having her looking at all the notes in system re: my order gone WRONG,and then having to get this new fridge 'trade out' which would have been considered a 'wash' even though yes, it was more expensive... Had an incompetent 'so called' Mgr. afterward who asked me "Who told you that you could get a fridge $1000 over what you previously intended to buy?!" I gave names, have saved all emails and I am sure all calls were recorded so I have ample ammo for my case. He said, "Absolutely not! We cannot honor that!" SO... HD IS AN INDIAN GIVER AND I ended up walking out of HD, canceled order (or so I thought) but Nooo HD stills needs an RGA manuf # number (which they 'can't get right away!') before they can credit me back my own money!!! And THEN it's up to my bank.

Well I've been checking with my bank and there is NO CREDIT, not even LOOMING in the background. 2 weeks later I am still waiting for my refund, going on 2 months WITHOUT a fridge now, no compensation, inept sales people and Sup & Mgrs who could care less about their customers! Never again!!! Lowe's: Here I come and I suggest you all do the same! Otherwise you will go thru what I and countless others here have gone thru if you continue to shop with Home Depot. It's not worth wasting your time. I'm done with Home Depot before I even attempted ONE purchase with them. ZERO STARS FOR REVIEW... Please let me know if you intend to contact them on my behalf. I hope you will.

I called Best Buy and in 15 min had the product ordered and scheduled for delivery, they even called the next day to review the order, delivery times and contact information. My advice, never order anything using the app at the Home Depot, and if you have to call the store, forget about it! You will never get the right person who can help you. A complete cluster that in this day and age should not be this complicated.

So for at least a week, they, in my opinion, false advertised that refrigerator. She agreed. I told her I had to go get ice for a cooler for now both my refrigerators were gone out of my kitchen. One was bad, but another one was fine, but old. She said, "Don't go right now, because I am going to see the manager right now and get it handled." She said he would be calling me in a couple minutes, so stay here. 1 1/2 hrs later, I still hadn't heard from the manager. Meanwhile I looked up on their website the correct refrigerator. It was $600.00 more. I waited 15 minutes on hold, and finally got an operator. I asked for the manager. She put me through. 15 minutes later, I’m still on hold, and the operator came on again. I told her again, I wanted to speak to the manager. She put me through again, and again I waited.

Finally the manager picked up. I asked him if he talked to the appliance department, and he said he had. I asked, "What are we going to do about this." I informed him that they have been advertising the same refrigerator for at least a week at the wrong price. I asked him, "How many other people got shafted the same way?" I explained to him that they had taken my refrigerator, and now I'm in bad shape. He could care less. He said he would have to go to the appliance department and check into it. I said I would wait while he walked back, because I have been on the phone for over an hour. He said he couldn't go back because he was on the phone with me. I said, "You must be the only store around that doesn't use cell phones."

I was getting madder by the minute. I asked, "What are we going to do." He said he didn't have the authority to give me any kind of discount on the right one, not even on the floor model. He said I would have to call Home Junkpo for any negotiation. I said I would be going on social media and tell my story. He didn't care. I told him I was calling my lawyer on Monday, and then he said he would have to quit talking to me in that case. I told him all I wanted was this straightened out. I said "How long would it take to get my money back"? He said a few days. I never told him I wanted my money back. We hung up and he said he was going back to appliances to check on it.

In about ten minutes, he called back. He said, "I was able to process your credit card", and returned my money right away. I told him, "I never asked for my money back", he even agreed. He wanted out of that sale apparently pretty bad. He was crude, rude, and wrong. I will never buy anything off that democrat socialist store again. I went to Lowe's, got a similar model and it was delivered the next day. Don't get jerked around, go to Lowe's.

I was elevated to a manager who took the information but seemed to know little to nothing about Home Depot's delivery contractor, and explained that the deliveries were fulfilled from manufacturer's stock and not from HD inventory. I then phoned the number he gave me for appliance delivery and got NOWHERE. That number is totally automated and there were no menu selections that fit my problem.

Don't be lured in by the aggressive Home Depot appliance sales, such as Memorial Day, because nobody knows anything. They cannot fill orders, and I am now in a very bad situation because I will be out of the country at the time the delivery is scheduled, not returning for many months. This is extremely disappointing. Never, ever again will I buy an appliance at HD, and I will advise all of my contacts to avoid them for this reason. Reading other reviews, I now see that this is a very common problem. Very sad that nobody at the store cares or is properly trained.

When I called there was no Saturday appointments available. I just started a job been working there less than 2 months. This is a NO GO. So I decide it's Saturday I'm sure if I go in someone will solve this problem. I get met with a young man who jots down notes and passes it along to Rita. While I'm at work Rita tells me "Awww unfortunately there's nothing I can do. Talk to Trevor". Trevor calls me and say "there is nothing I can do. Let me talk to my Store Manager". Calls me back to inform me after brainstorming with his store manager there's no logical reason that a Whirlpool Washer would stain your clothes. And that he would let his superior know of my dissatisfaction with no one offering a SOLUTION to my Problem but there's procedures. I'd like to also add this Whirlpool Washer was purchased on a Home Depot Credit card that will be paid and cancelled very soon.

When this all started occurring (meaning the run around from Home Depot to Whirlpool) I thought to myself all I wanted was a equal exchange. I don't want a brand of washer that is ruining my clothes. But now my issue has become somewhat bigger than that. I feel pressured to keep something I don't want. Devalued as a customer that shopped very often a Home Depot being a Do It Yourself kind of gal. But on top of it all can't for the life of me understand why I had to work at one of the #1 customer service retail companies. I see how people should be treated totally higher probably than the average customer. I can honestly say. Neither company cares about ripping people off.

I gave away my old washer and dryer and went to the Duluth store today to buy the Whirlpool washer and dryer that was clearly marked at $468 each. When they printed the invoice, the price shown was $520 each. They said we will take 10% off when you check out. They did, but they refused to honor my 15% coupon. I had no idea the price will be $520 a piece. They do not advertise this anywhere. I asked for a solution, so they brought me the assistant manager, Steve. He was rude, obnoxious, and constantly bragging about his 20-year service with the company. I asked him to give me in-store credit for that amount if taking it off the invoice is that hard. He rudely declined. Home Depot jacked up the price on me by $104. I had to pay as I was in dire need of the machines. I will never shop there again

I can't just leave work at any time to run home for a delivery and I'm sure a lot of other people can't. The manager would not work with me on an alternative date and time for the delivery. I can't believe a company like Home Depot would hire people so rude and inconsiderate willing to lose $3,000 in sales because of a bad delivery arrangement. Needless to say I cancelled the refrigerator and the carpet order. Guess I'll find a company that's more customer minded. It sure isn't Home Depot!

So I have one fridge which is not the one I ordered and range that have not been installed. Both me and my contractor have spent hours on the phone trying to talk to someone in Home Depot - nobody answers there. Actually I am writing this review while waiting again on the line. This is insane. Apart from the aggravation, this costs me money. The appliances are meant for a rental, and I cannot rent it until they deliver and install the right appliances. DON'T BUY IN HOME DEPOT!!

I really hope I get my washer tomorrow and if not at the very least will hope someone contacts me that it's cancelled. I couldn't even fill out THEIR own survey because I WAITED too long and I still haven't gotten my item yet. This company is unbelievable, and unbelievably rude almost to the point of just absolutely poorly managed and poorly run, will never buy another appliance from them unless they make this right for us.

So I called the store where we purchased it and spoke with Mike. He was not very pleasant and told me that there was no time scheduled after already telling him that. He finally was going to have the Manager check into and call back which they did to say the delivery was not going to happen till May 10th. No one had called to even communicate this. We were upset to say the least. We cancelled our order, went to appliancesmart, got the exact same thing PLUS a 5 year warranty for the same price.

Next day Nothing, so I go by Home Depot. Can't help us since it was ordered online, give us a phone no. Call the number wait 30 minutes someone answers can't help us have to talk with someone at LG. WHAT! I said, "I didn't pay LG 1500, I paid you 1500, you are LG's customers, I am your customer." So I want a supervisor.

Finally after waiting 30 more minutes she states the same thing. Okay, "I want a refund". "Sorry can't help you there. You will have to go back to store." After almost losing my mind I told her "They said they couldn't help me." After all this she says, "Maybe we can send a part out to repair the stove..." "Lady!!! I DON'T HAVE THE STOVE. IT WAS SENT BACK. I DIDN'T ACCEPT IT!!!" "Oh, that's different. We can process your refund". OH, I say Ggreat!!!" "But it will be 15 to 20 days because we have to verify that you didn't receive the stove." REALLY, I WILL NEVER SHOP, OR TELL ANY OF MY CLIENTS TO EVER, SHOP, OR PURCHASE ANYTHING FROM THEM AGAIN!!! I'm going to blog, Instagram, whatever it takes to make sure no one else has to go through this.

I said no, that delivery and set up was part of the purchase and if he would not give the effort needed to do this then I was just going to cancel the order tell them exactly why I was canceling and try again somewhere else. My husband and I are senior citizens and can't move large appliances around anymore. Another time I had delivery of a new washer and dryer in the same house and room the delivery guys moved the refrigerator out of the room so that the appliances could be delivered. Yay for them and boo for Home Depot delivery guys.

Here we are the day before the fridge delivery date and we are being told that the washer and dryer were not cancelled. We are also being told the fridge will not be delivered tomorrow. We just moved and we have no fridge. This has been a very frustrating experience and I would advise anyone looking for appliances not to order with Home Depot. It feels as though they have washed their hands of the issue and are pointing fingers at Samsung. Not to mention we were not told about the fridge not being delivered until 7:30 in the evening and then were told we needed to contact Samsung directly. This is after Samsung working hours so we can not speak with anyone about the issue until tomorrow. I'd rather have our money back at this point.

The washer and dryer were installed opposite of the correct hookups, so the dryer vent had to travel behind the washer all the way to the vent and the washer hoses likewise traveled behind the dryer. This caused the units to be sitting way out in the laundry room and clearly was not the correct installation. After a few hours using the set it became clear there was a problem with the cycles and Home Depot suggested the easiest way to resolve the issue this new was to have them come and pick up the set and we order a second set. So we did.

The delivery of the new set was promised for Wednesday the 5th of April and the set we had was to be picked up the 4th. We were assured we would see a credit for the defective set on our card within one week of April 29th. Here is it April 11th, the original set has been picked the new set was promised to be delivered 5th of April and they were a no show, so we called Home Depot and they said Samsung failed to ship to them so they rescheduled for April 12th, and to avoid being forgotten we just called the delivery company and were told we are not on schedule for tomorrow.

So here we are still waiting for our refund of the $2140.21 that Home Depot has had since 03/23, and out the $1596.11 they have had since the 31st of March, we have no washer, no dryer and no idea of what the heck is the problem or what is the solution. We have missed 3 days of work and paid interest on our credit cards for all this money and lost over $500 in wages, not to mention we have piles and piles of dirty clothes.

I lost almost $100 worth of food thinking I had a working fridge and I had been through a lot so I asked corp to grant me a $200 credit and I would bring my business back to Home Depot. That was approved but the branch told me I had to come to the same branch to receive it which was a lie according to corp and that branch tried again to rip me off. I went to another branch. Brought a fridge without the credit. Called to ask for a gift card in that price. They denied it, said the branch can do as they please.

I had just spent more money on this fridge than I had the 1st one so I was upset not to mention the loaner was teeny and plain. I cancelled my order because I wasn't giving my business to this company. I went to Lowe's and they took good care of me. I suggest you go to Lowe's. I lost food and time dealing with Home Depot and they were rude and did not care. Never again.

Called Home Depot as I have had my new washer 17 days. "Call the manufacturer," they said. "I just bought it. Don't you stand by the product for at least 30 days???" Nope!!! No return policy on appliances!!! What??? GE will send out someone to repair it. I don't want a repaired washing machine. I want a new washing machine! If I wanted a repaired washing machine I would have just fixed my old one!! Don't buy an appliance from a store that won't stand behind their products for at least 30 days!!!

Mind you, this home is 1981 construction, code-conforming, and Sears had installed a gas range in exactly the same location about 8 years ago with NO problem. The installation crew abruptly halted their work. Said they had 20 installations to do today, then packed up, and said they would file an "exception report" that they could not install. They then drove off, leaving me without any stove, a new stove in the middle of my kitchen - with nothing assembled --- tags and everything still on stove, burners still in the packaging. They didn't even leave the instruction manual or the installations manual(!)... NOTHING. Just left me to figure out how to get my stove working on a Saturday morning.

I drove to the local Home Depot to ask for some help on a resolution. Two of the staff graciously tried to help, but they kept trying to come up with adapters etc. for 3 hours (!) and one of the people from plumbing finally told me I'd just have to use a 3/8-inch line. I said I couldn't, because the older line had been bigger - and I needed a 1/2 in line. I asked if that wouldn't be insufficient for the stove, and he said - it would be fine - it would work for 17,000 BTU. (I told him the main burner for the stove - alone - was 17,000 BTU and said I didn't think it would be sufficient. He said "Oh, your other burners might go down a bit if you turned them all on at once"). This was BS - so I finally just got fed up and walked out of the store.

I wasted 4 hours or more driving to the store, in the store, talking to Home Depot on the phone. Finally, at 1:30 PM, I just decided to do the installation myself, so I went to a different hardware store, bought the parts I'd need, headed home, and had the stove up and running by 2:45 PM. (1 hour and 15 minutes from leaving home for the hardware store, getting their help, bringing the parts home, and completing the installation complete with the anti-tip bracket the "installers" never put in.

I'm fed up with Home Depot, and I will be hard pressed to EVER shop there again. An installation I PAID FOR was never completed by their "installers". They left me with a mess that I'd dare say most homeowners would not know how to resolve on their own (let alone have sufficient monkey wrenches and adjustable crescents etc. to complete the installation. This was a HORRIBLE installation experience, yet the manager at the store said this happens all the time. They have many customers complain that appliances are installed or aren't properly installed...and Home Depot seems to just wash their hands of the whole issue.

They did refund the cost of the installation, but not the installation kit and I ended up spending from about 8 AM until 2:45 PM (most of it talking with their local store staff patiently trying to get a resolution to no avail). I finally lost my cool and walked out. No customer should be subjected to this treatment and this incompetence on installation. In balance, I wish I had told Home Depot to just drop off the appliance and I would have installed it myself from the beginning, but at age 63, I was treating myself by paying for the installation service. Very poor performance Home Depot.

The day before I get a call that they will be there between 4 and 8 at night. At 7:30 I get a call that they are on their way. They never show, so about 9 PM I call the number on my cell I received the call from. The man tells me they had to reschedule. I never received a call to tell me that. He also adds that the truck is not supposed to be out past 7 PM. If that is the case why did they schedule an appointment from 4-8 and why did he call me at 7:30 and say, "He was on the way"? He also says he did not call me back because he could not make outgoing call from that phone. But he had already called me from that number as that is how I got it to call him back.

I then call Home Depot and the lady calls this delivery company and they tell her that everyone in scheduling is gone and to call back in the morning. She puts notes on the file and asks me to call back in the morning and they would call again. I do that and they call and are told the delivery vendor they use only deliver to my area on Thursdays and Fridays and the earliest they could is 3/16/2017 and she says that someone from the delivery service will call me once the figure out what happened. Still have not heard from them. I know this is not Home Depot directly delivering but it is their vendor and I bought from them so I feel they bear some of the responsibility.

My delivery window was between 3 pm-7 pm I got a call at 5:30 from a lady in the office saying they were on their last hour of deliveries, and that they would call me 30 minutes before arrival. 8 pm rolled around and no call, no dishwasher and no one in the office of the delivery company to talk to. At 8:20 pm I get a call from the driver that they are 10 minutes away. So at this point I have waited 2 hours for a call, I have no idea what's going on and I have no one to talk to because the office is now closed. The dishwasher finally arrives at 8:30 pm. And all the driver can say is "Oh sorry, busy day." Ok I get busy days, and I would probably be a bit more understanding if I had gotten a call telling me you were running behind. Some kind of a heads up would had been nice, where I'm not spending my night wondering if it was coming at all.

Now Mind you, I also paid to have the old dishwasher hauled away. I asked the drivers, who are in a hurry to run out the door, who takes the old dishwasher? Them? or the install guy. NEITHER! Now once it's the new one is installed, I have to call Home Depot and schedule to have the old one removed. Are you kidding me? Who has time for this mess? Where I'm suppose to keep it waiting for a scheduled pick up is beyond me as well. I don't have a garage. So I guess the old one sits in my dining room like the new one is now.

This is a place best kept to buying your plants and DIY material. Anything else past that is worthless, Home Depot doesn't do the work themselves anyway. They hire 3rd and 4th party people not just for install services, but to deliver their own products as well, while pushing that cost off to the customer. Might as well save the time and money, weed out the middleman and go straight to a company that does their own work. It's been one aggravating lessoned learned call BGE home if you need appliances. Or even Sears. Need a roof or fence? or any other product installed? Call a roof or fence company. They are going to sub the work out anyway, and it doesn't save you a dime if anything it's more expensive. There is no communication of how the process works, I guess if there was not many people would be going through them if they knew.

The people that arrived complained the moment they entered my house. First, they complained about my floor and demand I clean it up. Second, they complained to their bosses about switching the door hinge. Luckily, the hinge was fine. When I told them that, they said "good." Their job is to deliver, install, make required changes, and leave. Saying "good" for refusing to do your job is not a good sign. Third, their refusal to haul my fridge away when I paid 15.00 for haul away service is unacceptable. Their excuse was "it has bugs in it." I already said it was clean in this review, so this answer was sheer laziness. I had to beg them to move it to the nearby junkyard in hopes someone will pick it up.

After all the trouble they caused, the movers had the audacity to ask me to give them a good review! I was so angry. I went back to Home Depot and retrieved my money back for haul away. Meanwhile some stranger picked up the refrigerator. If I knew that, I would have saved myself 15.00. I will not return to Home Depot to purchase appliances again, and I hope you don't either.

I then reached out to them directly to make sure they were coming. They indicated they cancelled the service call because they did not have an LG certified tech on staff. They said to call HD to see who was being sent out instead. I called and found out they did not schedule a replacement vendor (STRIKE 2 - they could have called to let me know they were not able to make the appointment). One of the supervisors did try to get someone out that day from LG, but they were not able to make it. (STRIKE 3- took time off for no reason.) They indicated they would reschedule and come out next day.

When I asked the supervisor about compensation for me taking time off and them missing the appointment, was told they would check. Just got a call saying they can't do anything to compensate me. So for those who are considering an appliance purchase and warranty coverage, just remember how much HD values your time. How much is a day off worth to you, and how would you feel if someone stole that from you? Very dissatisfied... HD has failed to look out for their customer in this case.

The issue is still not resolved. Now I am in process getting these pathetic guys pick up the dishwasher and get my money refunded. Even that is taking hell lot longer. There are far better shops who would be able to provide awesome appliances installed with much more peace of mind. I am going to take my case to higher consumer authorities. But for people who plan to buy any big item from Home Depot, BEWARE! You'll find better companies who actually care for customers.

I called the 800 number and confirmed we were on the schedule for the 10th and later that same night my wife called to reconfirm and also express how unhappy we were about what had happened that day. There was no concern on the other end from Home Depot not even an apology. "Yes you are on the schedule for Friday. You will receive a call Thursday. Thank you for calling Home Depot." Thursday at about 530 pm I called the 800 number again because we had not yet received a call regarding our delivery window. Once again we were told we were on the schedule but no time yet we should be getting a call around 7 that night. We received no phone call. I called AGAIN this time there was no one available to help us at all. Not that we were getting any help from anyone anyway.

I called our local store at 6am and got a direct line to the delivery service. They were even less helpful. I was told their truck went out already. It was full and they would not deliver to us. I asked about Saturday the 11th. Again, "Our truck is full we won’t deliver to you. We can put you down for Tuesday February 14th". I took a day off of work to be home. The guys came on time except one rather large detail. They were here for a service call. Our stuff was not on the truck. At this point I am beyond furious. So I make yet another phone call to customer service. "We cannot attempt delivery until Friday February 17th." No you have to do better than that. Nothing was done for us. No attempt was made to help us in anyway.

A little while later I get a call from Home Depot. Now I am being told that they cannot locate our washer and dryer. We have to do a dock search and we will get back to you. No one ever called us. So at that moment you had $1398.90 of my family’s money and the merchandise that you lost and we have nothing. We have since cancelled the entire order. We went the next day to JcPenney’s we told them about the awful experience with Home Depot. They went above and beyond for us. We upgraded our appliances and got a better price. My wife and I will not be returning to Home Depot.

I had already paid the $541.59. The delivery was to be on 2/17/17, and when I got home, I thought about it, and thought if they were going to play dirty that way, I don't want the merchandise or the credit. I had to work nights and on 2/15 while at work, wrote to the better business bureau about them. I went back on 2/16/17 and told them I do not want their business, that they told me wrong, and took advantage of me, and that I wanted my money back and their credit card back to them. I was told that I had to get a RMA confirmation before they would give me back my $541.59 or close the credit.

It is now 2/19/17 and I have not gotten my money back. It is not my problem about an RMA as the merchandise was never delivered. I am going back to the BBB on 2/20/17 if they don't give me back my money. I am going to also call the corporate office. I am so angry that they won't give me my money, but I will keep fighting. Don't get Home Depot merchandise or credit. They are bad business and don't care about us.

2 hours later I was called back and informed that I would not be charged restocking fee because I never accepted items but that I would have to go to local Home Depot with credit card in 3 days for refund. Just got back from Home Depot and was told that the delivery company can't locate the original washer so I have to return in 3 days to receive refund or until it is located. I'm concerned it was misplaced and this will carry on indefinitely. Never signed for anything. Not sure why I am financially responsible for their mistake while they try to locate washer.

I am in the process of renovating a home we just purchased and I will be taking my business from this day forward to Lowe's or any other supply store. I understand, as do many customers mistreated by you, that you could care less if I take my, what is no doubt small purchases in your mind to another store, but that is exactly what I will be doing since Home Depot cares so little about customer satisfaction. And I will also be taking my company purchases to another place of business. As a CEO of a local company myself, I get to not only stop purchasing personally but also through my company. I will do all I can to encourage patronizing businesses other than Home Depot among all my friends and family. And I guess my and my family have to continue living without appliances until Home Depot decides to deliver the items I have already paid for!!

The online HD told me they did not handle that it was the local store. I spoke to the service desk at HD and she said that I had to speak to the delivery company but it was closed on Sat. I called the delivery company... it was open! They told me the local HD had to process it. I walked back to the service desk to have her talk to the delivery company on my cell phone. Service desk told me the COS was not in till Monday and to come back. Arrived at the service desk on Monday at 1:20 pm. Left the service desk at 3:15!!! (Yes that long a wait because only 1 person in the store can handle... this the COS) after paying pick up fee and amt. of refund upon receiving the fridge. Scheduled pick up Monday a week later.

Today, Monday morning, I am awaiting a call to tell me what time to expect them to come pick up. I saw a missed call. (I assumed it was possibly the pick up company (FYI - the pickup company is different from the delivery company.) The guy answered and I asked him when he was coming. He hesitated and said "where is your fridge", I said "in the house". He said well I will have to contact HD and get them to put a new pick up on my phone. I said "but you did not even come here, you called 5 minutes ago... did I miss the pick up in 5 minutes?" He said "I will call back". He called back and said he "couldn't pick up the fridge". It had to be "like by the "curb" (?!?!) or garage". I said "no one told me it had to be outside the house!!!" (I am glad the weather was nice today.) He said the company that "delivered it" was supposed to pick it up. I told him the HD COS said it would be a "different" company.

10:12 am - I called HD and told them what just happened. She said she would contact the company and work it out. Meanwhile the HD delivery company called and said they had to deliver my microwave tomorrow. I asked them "will you pick up the fridge I am returning." They said they could not because they did not have authorization. I told them my story of the morning. No hope other than contact HD. 3:41 pm - Called back HD. Put on hold, she asked questions. I told her I had the paperwork in front of me, I had a call for pickup but they couldn't get it because it wasn't outside. She put me on hold. She came back on the phone and said a "different company will pick it up" from the delivery.

I laughed. (I wanted to cry.) I told her the HD system between delivery and pick-up for return is BROKEN! I explained to her the above story... she told me the woman in charge was in a meeting and she will call me back to work it out. No one called back and it is 7:30 pm now. HD set a delivery for a microwave tomorrow and the second fridge in a few days, (the same company that delivered my first fridge that is sitting in my house.) Go figure. Has there ever been such a difficult task of returning. I have NEVER ever had one like this.

8/31 - Tech from J & R came out and sealed up the sides of ice maker and said this is a known issue with Samsung and may continue to have problems. The sealing of the sides USUALLY fixes it. (Usually? Guess I didn't buy the right Home Depot protection plan. I thought I bought the one where my appliance actually gets fixed). 11/8 - Called Home Depot protection plan and told them it is still not fixed. They scheduled J & R to come back out on 11/11. 11/11 - J & R did not show. Had family obligations throughout holidays and was not able to call to let them know that J & R never showed. 1/13 - Spoke with J & R and they told me to call back Home Depot protection plan because they already closed out the order. So they decided to not show up and to close service order without anyone contacting me. 1/20 - Spoke with J & R and they were scheduled for 1/23.

1/23 - Tech came out and looked at for a total of about 4 minutes and said "oh this is a known problem and we have to seal it." Told him that another tech previously did that. He said he doesn't have any of the sealant on his truck and will have to order it along with a sensor. He said J & R will call me back to schedule another date. 1/24 - Spoke with Kiesha at Home Depot protection plan and told her of all the issues and that tech came out on 1/23 and didn't have the parts and would have to order. Also told her that this is the second tech that says this is a known problem and may continue to have problems. She says she will escalate to supervisor but still doesn't qualify under lemon because not enough repairs on same part. (Wow. I am just flabbergasted at this point.)

1/24 - Spoke with Lashara at Asurion and informed her of all the problems and she says there is nothing she can do but escalate it and someone will call me. 1/25 - Emailed Social Media Team all my issues. So at this point all I can do is wait and hope something gets done. And miss another day's pay when and if someone comes back out.

Summary: I spent $3200 for fridge. $150 for protection plan. $300+ lost wages having to stay home from work to wait on tech. Which didn't even show up one time. Numerous times out of my day talking to J & R, Home Depot protection plan, and Asurion. And still not fixed. Beyond that I fear for my family having this fridge with this issue.

One of the issues is the ice maker is completely frozen over which I feel may stop the sensors from working properly and cause it to continue to run which may cause the motor to burn out and cause a fire. I know this is very unlikely but with 2 small children in the house I am very uncomfortable having this fridge with these issues and no repair in sight. And with techs telling me what they are doing USUALLY fixes it is very unsettling. At this point I feel no one cares. I will NEVER buy another appliance from Home Depot and all my family, friends, and co-workers will hear of all the problems I am having which will discourage them from buying any appliance from Home Depot.

Guess what the 48 hours were up. Now I am stuck with trying to deal with the manufacturer even with extended warranty with home depot. Home Depot (Clearwater) refuses to do anything about it. My recommendation would if you need to buy from one of the box stores deal with Lowe's. They give you 30 days no questions asked for returns. Stay away from The Home Depot for appliance purchases. They are not helpful or cooperative once they get your money.

We got our washer and dryer and the washer worked for one load of laundry and then stopped working. We called our Home Depot and the manager said "what do you want me to do about it - call the delivery service" - we called the delivery service who told us to call LG - LG then told us to call the store. After two weeks of the runaround, our appliances were picked up. During this time, HD refused to credit our money back - so now we are paying interest on a broken appliance. Once the washer and dryer were gone it took Home Depot 3 days to credit our card for one appliance - when I called they said we only returned the washer and not the dryer so could credit the card.

Now I had to call the delivery company who told me to call LG - who called the delivery company and verified we did return the dryer. So another call to Home Depot and several more days for the rest of our money to be returned. All in all, it took a few minutes to charge 1600 to our card and 30 days to get the return and credit completed. This is a terrible system and terrible service. I will only buy small tickets items now from Home Depot and not appliances or any type of service.

Home Depot refuses to purchase the correct employee insurance so that they can provide normal customer service. They just repeat over and over how they cannot come into the house without a solution. This has been the worst customer service I have ever had remodeling. I am honestly shocked at how they handle things. My contractors have spent between 2-4 hours trying to pick up supplies I have purchased that are set in the back until pick-up. The amount of time and money wasted is like being at the DMV. After Home Depot's poor service I have finally gotten the appliances delivered this week, Jan 14th, 2017. This order was placed and PAID FOR around September 7th, 2016. The refrigerator was again damaged from their excellent handling. Fortunately it was in a spot that would be hidden by my cabinet so I was able to keep it.

I had the same experience ordering a custom external French door. I placed the order for this door around the same time. I received it in January 2017. Nothing but excuses and when they delivered it, they were suppose to meet the contractor to bring it into the house. Guess where it was set? Believe it or not, outside on the street leaned up against a stone wall. Anyone could have taken it and if it had rained it would have been ruined. They just left it and drove away. No phone call, no explanation, just left it outside on the street. Not only did the delivery of 3 weeks turn into a delivery of 4 months but even then, they couldn't even offer some customer service. Between the Southgate store or the Pike's Peak store, I cannot even tell which one is worse. The unbelievable bad customer service is identical with both orders.

I don't know if Lowe's is any better but I would highly recommend you think seriously before working with Home Depot. If you have a deadline, like a remodel to sell, you will go broke waiting for them to deliver. If there are problems you'll sit on hold for hours and hours and hours and hours and hours... With no resolve and concessions that are laughable. I received a $50 concession for all of this chaos, that's it.

The first delivery to my house resulted in the refrigerator being damaged. So, I ordered another one. Beginning of a nightmare! Then on November 1st, the refrigerator that I was trying to replace started making a very, very loud noise that made a sound like when you hit a red and black charge together on a pair of jumper cables. I thought something might catch on fire so I called the repair man and he said definitely get rid of it. I stayed home every Thursday in October which resulted in missed appointments and the delivery of two damaged refrigerators with the delivery service from Garland.

Finally, Whirlpool got involved and contracted with JB Hunt to deliver a replacement on January 10, 2017. I waited 3 months... This is an outrage. What is even worse, is listening day and night to the loud noise coming from the refrigerator when the compressor came on. JB Hunt delivery was awesome. They laid a carpet runner to avoid stain on my carpet.

I have spots from Garland delivery. They took doors off so they would not get banged up coming in the house. Garland delivery refused to do this. My foundation will shift slightly when we get no rain and then shift back when raining. Garland delivery put a board under the front of the refrigerator, JB Hunt leveled it using wheels on front of the refrigerator. This is the first and last time I will order from Home Depot that requires delivery. I have located other dealers where I can get appliances. Be informed and know what you are getting yourself into when expecting decent customer service. It won't be found at Home Depot.

When questioned "Will" said he was only supposed to deliver it, that someone else would come and install the icemaker and set it up. He said since I was being "inconvenienced" that Home Depot would make the service call for free! Sounds like a racket by RAS Delivery Service to me. He refused to call Home Depot or RAS to clarify the instructions and left! I called Home Depot immediately and they contacted RAS and the man returned late afternoon and hooked up the ice maker. The ice maker did not work!!! I waited 48 hours and it still did not work!

I pulled out the refrigerator and saw how he had connected the black water supply line on the back. He had it pulled so tight that it was kinked and flattened where it connects at the bottom of the refrigerator. This was during several days of ice/snow in North Carolina. I got a neighbor to come and disconnect the supply line and fix the black waterline that is attached to the back of the refrigerator the way it should be and now it works fine!

As expected, I received the confirmation call for delivery to be expected between 9 am and 1 pm. On the day of delivery, there was a decent snowfall throughout the day. Around 2 pm with a no-show, I called the delivery service to see if maybe it was delayed or cancelled due to the weather. Nope, delivery still scheduled. Around 3 pm I received a call from the delivery service and was expecting to be told no delivery due to the weather, which I could have possibly understood... but to my surprise, the reason given to me for not delivering was because there was other boxes in the way that they didn't feel like moving so the washer/dryer never made it on the truck!!! Are you ** kidding me?!

Not only do I now view them as incompetent because of the first screw up, but now I can safely add LAZY to the list!! And maybe you think I'm kidding about the response from them, but my contractor was there and could not believe it himself! I wish I was making this up. So I call the service back first thing Monday morning to reschedule. I explain the entire situation to the service representative and ask for the items to be delivered the following Saturday 1/14/2017. She tells me that they are booked up for Saturday, which I suppose I can understand being right after the holidays and I can imagine so many appliances have been bought with the holiday deals. But after 2 screw ups on their part, I'd figured they'd be inclined to salvage this trainwreck and accommodate me. NOPE!

I asked to speak to her manager and am given the supervisor... I suppose good enough, or so I thought. I plead my case with the supervisor and to no avail, I hear the same song and dance. We cannot accommodate you. The next available delivery date is the 19th. She then proceeded to tell me to go to the Home Depot I purchased it from to see if they will pick it up from the warehouse and deliver it.

So the same day I drive to my local Home Depot in Yonkers, NY where I purchased the washer/dryer. I spoke with James, the same gentleman I made the purchase with. Outstanding guy he is. I explained the situation to James and he was dumbfounded and in disbelief that they told me they didn't want to move boxes to get to my items, especially given the amount of time they had to get the items ready for delivery.

I told him what the supervisor had told me. He went and spoke with his supervisor, although explained to me that that is something they have never done before. He came back only to tell me they won't pick it up and drop it off because they aren't responsible for it and it would void warranty on the appliances. I then ask if there is any way to be compensated for this disaster and my wasted time in store credit or gift cards or something. He returns to his supervisor to ask, and unfortunately, it's no longer a Home Depot issue because it is now in the hands of the delivery service.

Needless to say, I now need to take a day off from work to sit around and wait for a delivery. I will NEVER buy anything from Home Depot that requires delivery ever again! I STRONGLY URGE those who read this review to consider the same. Regardless of the deal you may get, the INCOMPETENCE and LAZINESS and OVERALL DISREGARD FOR THEIR CUSTOMERS is nowhere near worth the deal you may think you're getting!

The appliances were delivered on Saturday, December 17th. The installers were scheduled to arrive on Monday, December 19th. When the installers arrived they informed me that they were only scheduled to install the wall oven and could not install the dishwasher. They told me that the delivery personnel are supposed to install the dishwasher. I contacted Home Depot about the dishwasher installation. They confirmed that the delivery personnel should have installed the dishwasher. To make a long story a little shorter, Home Depot sent another installer to our house on Tuesday. When he arrived (5 hrs after the scheduled time), he said since there was a piece of wood trim across the top of the existing dishwasher and the fact that we have granite countertops, he could not do the installation and left.

Now we were 36 hours away from our Christmas guests arriving. Home Depot didn’t know what else to do so I agreed to find my own installer (remember I prepaid for the installation and now have been required to take 2 days of vacation to be home for their installers). I found a qualified installer which arrived Wednesday afternoon (a little over 12 hrs before my guests were to arrive) and completed the installation in 2 hrs. The installation cost was $320. I sent the bill to Home Depot and after several phone calls they agreed to pay only $150 of the bill as that is more in line with their fees.

Considering two failed attempts of the Home Depot installers the phrase “you get what you pay for” comes to mind. This was escalated to the store manager of the Roswell, GA Home Depot on Crossville Road but to no avail. Image a business that is willing to lose a customer that has spent over $25,000 at that particular store over an additional $170 expense based on repeated mistakes and missed commitments on their part.

My husband checked the microwave installation and found it was hanging by one screw and one brace underneath (there are four braces that must be connected). He had to take it down and reinstall it himself. He also had to properly follow directions and do the conversion properly himself. They could not get the refrigerator into the space correctly and said "it didn't fit" when we had done all our measurements correctly; therefore the water line was left unconnected as well; and they left without connecting the dishwasher to the water lines. We had a GE dishwasher before, so it should not have been an issue for them. They just said "we don't do that". My husband just told them to leave.

Mind you, we paid extra for "installation" of our appliances and ended up having to do all the installations ourselves. We were replacing all our GE appliances that were over ten years old with new. We had no idea that Home Depot hired out to a company who simply had employees who did not know how to install anything correctly or safely! Also Home Depot sells their products, gets paid, and then the responsibility for delivery and safe and correct installation is given over to someone else, so they wash their hands of anything.

We tried to resolve our issues with Home Depot to no avail. The "Terminal Manager" in charge of delivery and installation told me that he realized this was an ongoing issue and that he would see to it that our installation fees were credited back. To date that has not happened. Our sale was made on 12/15/16, and delivery was 12/22/16. So all during Christmas, I could not cook or have guests in our home due to the incompetence of these three Hispanic employees. Someone needs to be held accountable!

We again told them that the damage was not done during delivery as there would have been damage to the box but that it was damaged prior to packaging. They told us we had to deal directly with Maytag and they would do nothing for us. Maytag has sent us a new spray arm but we still haven't had any luck with the dent which extends into the dishwasher. I have filed a complaint with BBB. My son was never told about the 48 hour inspection period which I feel is something that should be told upfront. I will never have anything delivered from Home Depot again. If I can purchase it in the store, and inspect it at the time of purchase, perhaps I may use them again.

Now we don't get to use the stove until can find someone who has the tools and expertise. It isn't hard, in theory, and Home Depot "graciously" provided written instruction. Right. Gas needs to be hooked up by a knowledgeable technician. If you drop the tiny nozzles to convert to LP, you'd have to take the stove apart to retrieve them, looks like. There are lots of homeowners here with no access to natural gas. Not happy with false advertising and/or lack of disclosure.

The GE refrigerator leaks, is uneven and sweats. Another repair person coming out from GE. I will have over $3,000 of used HD appliances when the repairs are done. The Customer Care lady (Sharita) at HD would NOT let me talk to a manager. She said "Managers do not get on the phone." She would not confirm our conversation in writing and told me to get a subpoena if I wanted written information.

Out of curiosity I called Lowe's for their Major Appliance return policy. Here it is in writing folks. "30 Days on major appliances (including but not limited to refrigerators 9-cu ft or larger, washing machines, dryers and range hoods), outdoor power equipment (including but not limited to mowers, chain saws, generators, pressure washers, trimmers and blowers) and highway trailers." I am SO SORRY I did not go to Lowe's. If this review will stop just one person from making the same mistake I by shopping HD and go to Lowe's instead, it is worth the time I took to write it. I have a complaint on file with HD for all the good it does me.

Fast forward to 12/27 at 1:30 PM I had not received the items, my gas stove is already removed. I called the toll free number again. It says my items are scheduled to be delivered 12/27 but no timeframe. They told me on 12/23 it would be between 9:15 and 1:15. Having gone through this already a week before, I called Home Depot. A very nice customer service rep had mercy on me and gave me the number to a company called Spirit who delivers the GE merchandise. The woman at Spirit told me I was in fact scheduled for 12/27 but they couldn't find the order so it was never put on the truck. Mind you they never notified me of this. Next delivery wouldn't be until 1/4/17.

I told her that was unacceptable and called Home Depot back. The Home Depot rep then told me that Spirit said I had cancelled the delivery. ARGH!!! So now it's my fault. Why I would call to complain about not having a delivery that I had just cancelled was lost on the Home Depot rep. So I tried calling GE. I called the appliances helpline. Guess who they send me back to? This is the kind of stuff that infuriates people. So as much as I would really like to purchase these items, I have no confidence that Home Depot or GE will get it to me. So I then really did cancelled the whole thing! The sad part is nobody cares, not Home Depot, not GE and not Spirit the delivery company. If you purchase a GE appliance from Home Depot, ask them for the name of the company that will deliver it. If they won't tell you or say Spirit, take my advice, don't buy it!

It took numerous calls and 2 to 3 hours on the phone trying to resolve the issue. No one knew anything about how to handle the situation and each employee passed the buck to someone else. I will never buy a single thing from Home Depot again. They promise great service but deliver far less than that. The manager told us that they could not take used appliances back because they are in the business to make money.

What kind of world do we live in when the day laborers outside are competent enough to install the appliances sold inside, but the "professionals" you pay for in the store for installation are utterly incapable of doing anything but finding excuses to refuse installation. The extent of their ability is lugging heavy ** and plugging in your new appliances (assuming it is the correct voltage). Worse of all, Home Depot policy will not refund the $250 charged for sending two mentally disabled individuals to your house to do nothing. This should be some kind of crime.

My Name is Jeffery **. My Home depot account phone number is **. On November 22, 2016 My wife and I went into the St Petersburg, Florida store: #0257 to purchase a space saver microwave. While looking at your appliances displays we decided to purchase a LG space saver microwave and a LG double oven. I discussed with the sales person at length about having the range installed (several minutes about how convenient this service was and at a nominal cost of only $50.00). We spent a considerable amount of time with our sales person as she entered the order into the system, at which time she indicated that she normally does not work in appliances but since it was a holiday week employees normally cover other areas.

As the order was being placed our sales person let us know that the LG double oven was on sale and that we were saving about $300.00. Excitedly I asked if I could use a promotions coupon that I received through email from home depot. She scanned the coupon and it took an additional 10% off the total order price. Delivery was scheduled for 11/29/2016, as you can probably imagine we were excited, happy and could hardly wait to receive our new appliances.

Delivery process Issues: On the delivery day 11/29/2016 I took the day off from my Job. When the delivery truck arrived as they were getting ready to take the products off the truck, one of the delivery workers said that they would not be installing the microwave. Surprised I informed him that I paid to have it installed. He said that there must have been a mistake and that it was not on his order. He indicated that on his order the only thing they were to install was the double oven, which didn't make sense to me. He said that he would go to the truck and call his office to see what they could do. Instead of calling his office they got back in the truck and left (never took anything off).

I immediately went back to the home depot store #0257 to speak to a manager and explained the situation and asked if they could simply add the installation charge for the microwave that was left off and have the delivery rescheduled. The manager informed me that they were unable to get in contact with the delivery company and that she would have to redo the entire order just to add the installation charge. While in the process of redoing the order the manager informed me that the LG double oven we ordered was out of stock, and that since it was out of stock she could not place another order, and that I would have to wait until the delivery was returned and scanned back into the system, and that I needed to call or check back the next day.

The next day 11/30/2016 I went back into home depot to see if the items were scanned back in, I was informed they were not and that I could call or check again tomorrow, and that it takes about 48hrs sometimes to scan items back in. The manager said that she would place a note in the system that would allow us to get the products purchased at the same price (only if purchased within 30 days).

On December 1, 2016 I received a call from a manager who informed me that he would try to put another order in for me, he later called back and said that they were extremely busy and that he didn’t get a chance to put in the order and that I could just come in a place another order, and that the double oven was still out of stock until January 2017.

Exterior Door and Storm Door service Issue: On 11/29/2016 while at Home Depot store# 0257 trying to resolve the aforementioned issue with the appliance delivery, I decided to purchase an exterior door and storm door. The Home Depot employee I talked to was very helpful and informed me, what the Home Depot process was, I informed him that I wanted to confirm the exterior door and storm door selections with my wife and that I would return. We returned later that evening and talked to the same Home Depot sales person, who put an order into the system for a measurement. I paid for the measurement order and was informed that I would get a call from the installer to setup a time for the measurement.

After a week had past and I hadn’t received a call from the company or individual providing the exterior door and storm door installation. I sent an email via Home Depot website, stating that I had not received a call to setup a time for the measurement. The next day I received a call from a manager from home depot who left a message for me stating that the installer said that he has been trying to contact me. I also received an email response from Home Depot stating that the issue I contacted them about basically has been resolved because their records indicate “I have been contacted”. Up to this point I had not received a phone call or message from anyone other than the message from the manager from Home Depot.

Later that evening I received a call around 7:30pm from the installer he said he would come out and take measurements on December 7, 2016, which was done. I received a call from Home Depot on December 10, 2016 notifying me that measurement was back and that I could come in and complete the order. I went back to Home Depot 12/10/2016 and as I got ready to complete the purchase for the order, the Home Depot sales person informed me that the storm door was not on the order and that they would have to send the installer back out to do another measurement, he put in another order for a measurement.

On 12/17/2016 I went back to Home Depot to see if the measurement was completed, why because I didn’t receive a call from the installer. The sales person I talked to at Home Depot informed me that they had a note in the system that they placed a call to the installer. The Home Depot sales person gave me the number of the installer and suggested I try and call.

Conclusion: I feel that Home Depot is unconcerned with how its customers are treated or neglected by its service providers, and managers display a superficial concern for customer satisfaction and issue resolution. Does anyone care that Home Depot has lost over $3,000 in sales just with this customer, probably not, because I don’t seem matter to anyone. It appears to me that my time, patience, frustration, and money is not valued, because as of 12/21/2016 I have not been able to make the purchases I set out to make from Home Depot over a month ago.

The conversation ended with them telling me that the appliance will be delivered on December 21, which was a huge inconvenience as I was hosting a party that Saturday without a functioning dishwasher. The following day, the delivery truck came, without notice, and delivered my microwave and dishwasher. (I thought this wasn't possible but oh well, I'm happy that something was delivered). (Problem 2.) I paid for installation but somehow, the delivery company wasn't aware of this so they did not have the supplies to install all the appliances. (Problem 3.) I showed the guy my receipt that I paid for the installation and instead of him calling to resolve the issue, he wanted me to call Home Depot. (Problem 4.) After speaking to the delivery company, I was told that the next time they can come back is on December 21.

After complaining, suddenly they said they can come back on Wednesday. There is a miscommunication on Home Depot's part but unless I make a big deal about it, they won't go out of their way to resolve the problem. (Problem 5.) On Tuesday, I called the delivery company to confirm the time for dishwasher installation on Wednesday and they said that I am not on the schedule. Again, they said they couldn't come back until December 21 and after complaining again, they said that they can send someone out the following day. (Problem 6.) Today, I followed up again because I was told that I would get a call to get a 4 hour window for the delivery and guess what? I didn't get a call. When I spoke to a customer service representative, I was told that the delivery company is already close but that the notes don't say anything about a scheduled delivery for the oven.

The only thing they have is for the delivery company to come out and install the microwave (which was already installed). (Problem 7.) Given the history of having problems one after another, I was not offered for someone to call me back and resolve this issue. Once again, the best your customer service can do is say that I need to call back tomorrow. There is no urgency for anyone I've spoken to so far to resolve all these problems. There is no initiative from any manger or supervisor to make sure this gets resolved ASAP. It's been over a month since I've ordered this online and to this day, I still don't have a stove and I don't have a date of when this will come. It is absolutely frustrating.

A few hours later (at 5 pm CST the DAY my delivery was already supposed to be at my house) I received a call from LG saying they had messed up one of the master numbers on my order and now I would not be receiving my appliances until December 1st. I spent 3 HOURS on the phone with Home Depot and LG throwing out ideas, and no one gave me ANY assistance or solution for my issues. This was 3 days before Thanksgiving!!!

To make matters worse, when December 1st came around I had a delivery window between 8-10am. The driver called and said they would arrive "in about an hour" - around 10 am. He then called me 25 minutes later and said they were AT my house. I rushed home to find no one. When I called the phone back there was no answer. Shortly after a gentleman called me to say they decided to do another delivery first and would be to me in about 10 minutes. 45 minutes later (at 10:15) they showed up to my house. Overall this experience was AWFUL. I will never go back to Home Depot or LG to order appliances, and I will never suggest them to anyone looking for appliances.