Home Depot Appliances Reviews

Maytag Company send the A&E technician 12 days after the delivery. I called Maytag beforehand to expedite to send the technician informing there is water inside the machine that causing the machine to be rusted but no avail. They said it was fully book until July 12. The technician found and reported communication problem ccu / mcu board, meaning to say not only one deffect but two deffect which I have to deal with it from time to time. What about if the warranty expired ? It will drain your pocket to repair and mintain it.

The Home Depot and Maytag Co. refused that I will return or to be replace a new one. They insisted to go with their offer which to repair the washing machine that I just bought it and never use it. Where is my right as a Consumer? Like I'm buying a second hand machine, with the same expensive price that you can not use it. I refused to cooperate with them to repair the machine because I feel I am cheated with this two companies. How it was a frustrating, humiliating and unfair experience to shop at Home Depot with a damage product that you couldn't return and replace it.Ripoff to you

Home Depot and Maytag.

To the consumer, be careful to shop at home depot with their product promotions that really it doesn't work. The first thing they did, they refused to give me and increase of my Home Depot credit which supposed to buy the GE washing machine. Then the folowing day July 18 they send me an email to call the Home Credit Card Service about the increased my credit. I called them and to my surprised in a second they incresed my credit limit enough to the washing machine. Now that GE washing machine that about to is not available anymore so we ordered the Maytag front loader washing machine which is not working and damage one. Is it right or fair to pay my home depot credit card which I used to buy this washing machine that I cannot enjoy to used it because it is not working at all?

Do this two companise have the right to to refused to replace this washing to a new working one. The damage they've done is I've have no washing machine to use because they hauled already the old one. I have to go to the laundry store to wash our clothes with extra time and more moneyto spend. I have to pay my home depot credit card with the interest which I used to buy this damage washing machine and I never used it. With my family having two kids we feel uncomfortable and dissapointed that we went through this kind of a problem. I hope and I'm expecting that somebody could help us out.

This last time, ordered a dishwasher -- store checked and had 17 of the specific model in New Jersey (site they receive deliveries TWICE a week)and should be no problem, delivery expected in 10 days. Now, at the end of 3rd week(almost into 4th week)since ordered and paid for in full, they have NOT EVEN SHIPPED the item yet. Went into store and had salesperson call --- said would maybe be on the next Fri or Monday shipment. Checking their web site to check on order, STILL not even shipped yet. (has only said on web site, for 3 weeks, that order in transit, not shipped.

Been without dishwasher for over 3 weeks now and becoming totally discouraged with Home Depot service/deliveries. Come Monday, if order isn't at the store, or verified that is shipped, am planning on canceling order and demanding full credit back. Will then buy same unit from a more reputable operation that either has item in stock or can specify 3-5 day delivery. Must say, am disappointed that I didn't go ahead and order from Sears as they have ALWAYS delivered on time!!!!

I must mention, the agents were least courteous and did not have the right attitude to explain what is required to install the new appliance. After repeated request, I could gather their request for an electrical outlet. I was told to reschedule the delivery when the electrical outlet is ready and these agents did reconfirm that they would come back to deliver and install. Spoke to Home Delivery America customer service representative and rescheduled the delivery for 7.9.08. 7.05.08: Hired an electrical contractor and completed the work for the electrical outlet as requested by the delivery agent.

7.09.08: As per schedule the delivery agents came home, however they would just deliver the appliance and categorically refused to install the new appliance. Reason, the new appliance is a slide-in electric downdraft and they are not contracted to install. Spoke to customer service at Home Delivery America and I got the same reply and they asked me to contact Home Depot local store from where I had purchased this new appliance. When I contacted, The Home Depot local store now reversed their stance (that is, what they told me during the purchase of the new appliance) and informed about their inability to install, as they are legally bound to deliver and not install the appliance.

I did contact Jenn-air and got a different reply. I was told all the Jenn-air appliances sold by Home Depot must be delivered and installed by Home Depot certified technicians. I went and met the sales rep. at Home Depot and he compiled detail statement of outstanding issues and forwarded the complaint to his head office in Atlanta.

7.10.08: Did contact the Home Depot local store and they echoed the same reply from head office that, "Home Depot will only deliver this appliance and it is the responsibility of the customer to install the appliance or contract the work to a professional installer." As I did not have cooking range for nearly a week, I was forced to abandon my fight about who will install the appliance and seek the help of a professional installer. I was fortunate enough to get a professional installer and the appliance got installed on 7.10.08. The installer was baffled as to why the delivery agents wanted the electrical outlet in first place, as there was provision in the new appliance to directly wire the electric range. I had to spent $350.00 to install the appliance and another $150.00 to provide with an electrical outlet, thus Home Depot and the delivery agents together scammed me for $500.00.

I would like to echo my appliance buying experience from Home Depot and I would like to warn all the future Home Depot appliance buyers. If there is any closure to this case, please take appropriate action against Home Depot and Home Depot to refund the $500.00.

I have since learned that Home Depot buys in bulk and accepts seconds in their appliance dept., which means that they are selling items as new when they may be rebuilt or a factory reject. Fraud, I believe is the word. Coupled with a useless warranty. Of course we will never set foot in Home Depot again.

We were forced to buy another machine.

We were treated in a very rude and cavalier way by management at Home depot, and by the customer service line for Home Depot. I have since learned that Home Depot buys in bulk and accepts seconds in their appliance dept., which means that they are selling items as new when they may be rebuilt or a factory reject. Fraud, I believe is the word. Coupled with a useless warranty. Of course we will never set foot in Home Depot again.

We were forced to buy another machine.

Another personal incident that happened to me, was when I bought a vaccum cleaner at the same Home Depot before the incident listed above. I took home a brand new vaccum cleaner and tried to use. The belt broke during the first use. I tried to take it back but the manager by the name of Mike told me that it was silly that I was trying to bring it back for a belt. He told me not only would he not replace the vaccum, he would not even replace the belt. Two months later after I replaced the belt myself, My vaccum broke and I had to replace it with another one NOT FROM THE HOME DEPOT!

We were about to leave on vacation over the 4th of July weekend, so I told my wife we would have to live with the situation until we got back and I could call for service. When we returned late Sunday evening, she tried to dry a couple loads of wash and noticed an odor which smelled like rubber that was in the clothes. I checked the drum to see if anything had fallen out of a pocket or anything else foreign in the drum was causing the smell. I did not find anything. She did another load and this load would not even dry, there was no heat being generated by the dryer. The drum turned and the front panel was working, but no heat. I read the instructions for the dryer for the second time to see if it was being operated properly, which it was, then I looked at the troubleshooting section to see if the problem might be simple.

Keep in mind, I was still going to call service on Monday morning (July 7th), but I was just checking to see if the problem was something simple that I could fix. The first thing in the trouble shooting guide when the dryer does not generate heat is to check the circuit breakers and power connections, which I did. When I checked the cord (240V 4 prong) going into the outlet, I moved the power cord and heard a "pop", like an electrical short, come from the back of the dryer. I immediately unplugged the dryer and could smell something burning, similar to the smell that was in the clothes. Fearing that something was burning, I moved the dryer away from the wall and noticed that there were some burn marks around the access panel where the power cord is connected. I removed the single screw that holds the access panel on and removed the panel.

The first thing I noticed is that the red wire was very charred and the insulation was burnt off of it, and there was a lot of "spatter" which occurs when there is electrical arcing of metals. Being a degreed engineer who has done electronic packaging for the last 18 years, I know a little about electric connections, the National Electric Code and UL. The first thing I noticed was that the screw that fastens the ring lug of the red wire from the power cord to the terminal block on the dryer was not even close to being tightened. This is what resulted in the short, which could of caused a fire and possible electrocution. The RAS delivery person forgot to tighten it. Not only was it not tightened, they use a cordless drill/driver to tighten everything. Electrical connections should be properly torqued.

I immediately took some pictures and left it alone and called Home Depot on Monday morning. On Monday, Home Depot instructed me to call RAS, RAS said it was not their fault and told me to call LG. Finally, on Wednesday July 9th , a RAS employee came to my residence to inspect the dryer. At first, he did not even acknowledge that the red wire was completely loose, and wrote down that the red and white wire had fused together. Well, yes they did, but ONLY BECAUSE THE RED WIRE WAS NEVER TIGHTENED AND OVERHEATED AND MELTED BECAUSE OF THE IMPROPER CONNECTION. Once he acknowledged that the red wire was not tight, he tried to say that the screw was stripped because of a gouge in it(manufacturing defect) and that's why it did not tighten properly. I had to point out to him that the gouge was from electrical arcing from the ring lug on the red wire, BECAUSE THE RED WIRE WAS NEVER TIGHTENED ON THE TERMINAL BLOCK.

I finally made him add to the document he was filling out that the red wire was never properly tightened, which he finally did. RAS filed a claim to their insurance, Electrical Insurance and the claim was rejected, RAS claiming it was a manufacturing defect, that the red and the white wire had shorted because they were touching and fused together. The white wire in question, which is part of the LG dryer as it is manufactured, was damaged and fused to the red wire, but the red wire is PART OF THE CORD THAT RAS INSTALLED!

The only reason the white wire was damaged is because the red wire GOT VERY HOT AND MELTED BECAUSE OF THE IMPROPER CONNECTION OF THE RED WIRE INSTALLED BY RAS. I can not believe that RAS is still claiming that this is a manufacturing defect. It has been 7 days now, and all I have is a $700 pile of garbage in my basement, a bunch of clothes that smell like burnt electrical insulation, finger pointing, and a bunch of BS from both Home Depot and RAS.

7/17/2008 Update: Home Depot in Grafton WI requested that a LG service rep. come and look at the dryer in question for this claim. A service person from Dudley Kitchen Appliance in West Bend, WI checked over the dryer yesterday afternoon (another 3 hours that I had to take off of work), and filled out a service report on the dryer. He agreed with me that all of this was caused from the red power wire on the cord that the RAS delivery person installed not being properly tightened. He also made a call to LG customer support and technical support to report this, and LG stated that they are not responsible for the power cord installation, and any damage that occurs from improper installation of the power cord in the installers fault, in this case that being RAS delivery.

I have been without my new $700 dryer for 10 days now, it ruined 2 loads of clothes, I have had to make 3 special trips home which is 17 miles one way (gas is at $4.25 per gallon) and take off 10 hours of work, and I still have no resolution, all because the RAS employee who installed the power cord did not tighten a screw. Ruined dryer that has yet to be replaced, lost work time, travel expenses running back and forth from work to meet with service and delivery people, 2 loads of clothes were ruined by the smell from the burning wires.

We have lost so much time and money by using Home Depot for poor customer service and not honoring bad products that they sell to us. No more Home Depot, no more GE products, ever.

On top of that, Home Depot apparently decides which product reviews it will allow to be posted on its web site. Mine failed to make their review. I had previously purchased high end lamented flooring that performed poorly, but neither the store (even corporate) nor the manufacturer even felt they needed to respond to my written complaint. Yes, I should have learned, but....

I am stuck with this poor performing Maytag dryer.

Person showed up on Wednesday as promised and could not fix the machine. He ordered several parts still not being sure of what was wrong. Set up a return date, scheduled for 1 week away. I called the factory to complain and check the status of the ordered parts...ie. would they arrive in a week? Why they could not be overnighted/FEDX, etc. I was informed that the parts did not show a deliver date nor showed them as in stock within the USA hence, the lack of delivery date.

I called Home depot back and requested a replacement machine. They denied the replacement machine and claimed it was a factory warranty problem. I showed up at the store, demanded that Home Depot remove the appliances, cancel the order at no cost to me, period.

They claim I owe them money for the washer for a re-stocking charge due to the fact that nothing was wrong with it. I replied that I had bought a pair of machines and services under a single order which Home Depot has failed to adhere to since the dryer machine was delivered defective and has not demonstrated a single correct operational cycle thus, they did NOT fulfill the terms and conditions of the signed agreement.

They are taking the products back, possibly this week and intend to charge me a 15% restocking fee...a fee they will never receive since I am also cancelling the credit card for their failure to deliver the products under the terms and conditions agreed to. If however I would have received a single working cycle from the dryer, they would be correct. In this case, they never completed the delivery and paid for installation successfully as promised thus, I will not pay a cent.

3.5 hours of my personal time haggling with the folks. 1 day taken off of work by my wife for an appointment that was promised by LG yet not delivered buy their representative Another 1/2 day off of work for me to cover the repair person.

Inverter caught on fire inside a vehicle

The waher and dryer was delivered 6/24/08.I washed 1 (one) load of clothes. The 2nd load water would not run into the washing machine. They only work in this area on Tuesday and Thursday.They came today. did not have the part they won't be back until next Thursday.

On 7/2/2008 at 8:37 am I called Home Depot and was informed that they need to send my call to the appliance department. At 8:52 am (15 mins on hold); Bernie answers and informs me that I now have to call phone number 866 for service. This is the Maytag repair center. My question is; why can't Home Depot do someA Quality Assurance before shipping non-working or broken purchases? This incident and a previous incident where we had some (2 out of 11) kitchen cabinets delivered broken (sides caved in and was told WE needed to return them to the store even though they delivered them & they didn't have any others in stock to replace) we will never solicit this greedy, non-customer friendly business again.

[Maytag will] be out 7/3/08 (tomorrow) to fix the dryer. My hat is off to the Maytag team. Maybe they shouldn't let Home Depot sell their equipment.

Husband missed one day of work (had to use vacation), I lose 1/2 day of work for Maytag (Not Home Depot) repair man, time lost on numerous phone calls (and lengthy hold times w/Home Depot)

I have to replace $1200.00 woth of product because Home Depot is to inept to be able to provide about $20 worth of replacement parts. I had sent high resolution photos of the knobs in an effort to identify knobs needed. Weeks later the customer care rep message box is too full to even leave a follow up inquiry.

Ten perfectly working air conditioners will be heading to a landfill. $1200. in product useless as it is IMPOSSIBLE to get any type of customer service. Endless voice promps always lead to a leave a message and NO returned calls.

On Saturday 6/15 I place a very small load of undergarments to run on delicate and the washing machine caught fire. It filled my whole bottom den with smoke and all the fire alarms went off. My husband had to pull the washing machine out of the house onto the back deck to keep it from burning down the house.

The warranty company now tells me it will take another two weeks before they can do anything about this. First the repair person must deem the washer unfixable. He in turn must file a report, the warranty company need to file there paperwork all in all it will be at least another two weeks before they will be able to do anything for us. This is the worst customer service I have ever dealth with. I feel after all we have been through a voucher should be issued for a new washer and delivered for all we have been through. But no they continue to give me the run around with no resolution.

The money we spent for this warranty was not worth it. By the time you factor in laundromat expense, three lost work days without pay,plus money spent to have three repair companies come to my house, they could have bought us a new washer by now. I can only hope this message gets out to anyone that is considering to purchase and extended warranty with Home Depot, do not do it! It is not worth the time and money.

Lost time from work - 3 days without pay. Laudromat bills for 9 weeks. Gasoline to get back and forth to laundramat. House filling with smoke and now smells of burnt rubber. Plus the distress of almost having my house burn to the ground.

I waited for the phone call. At about 9pm they finally came. When I question the delivery guy to find out why I never received a phone call and why they came so late. He was rude and told me that they are a private contractor and they don't communicate with Home depot... The delivery person was so rude he didn't even try to apologize. He was very unprofessional. So I cancel my orderI am not going to do anymore business with [this] company because if these are the type of companies have contract with I rather take my business else where....

Our new dryer has a paint flaw in it and we are fighting to get a new one installed at no cost to us. Home Depot is pretty much washing their hands of the problem, stating that it is now between us and LG. LG wants to replace the front control panel. We are concerned that this will lead to problems down the road. Factory installation is almost always superior to post ad hoc repairs. Our friends bought from Sears and Sears took their appliances back at no charge after the appliacnes were used. Sears has a 90 day money back return policy. Home Depot should just take the unit back and deliver a new one - no questions asked. Our recommendation is buy at Sears, not Home Depot.

They tell me things like they sent the check (said this twice). It is obvious to me now that this is a SCAM, and that they have no intension of ever sending me anything. I cannot understand the reasoning behind this way of doing business. I will NEVER make another purchase from any Home Depot store and will advise all my friends of what has happened to me.

In early 2007 this unit broke and would not work at all. I had all my paperwork, receipt, warranty information, and the Home Depot flyer that clearly stated the Maytag / Home Depot warranty. Well Maytag said they were not responsible as the unit was actually manufacturered by Fedders Corp. under the Maytag brand name. Maytag referred me to Fedders. Fedders gave me nothing but problems for nine months. Home Depot would not give me credit for the unit, but they did offer assistance and finally got Fedders to send someone to the house and get the unit to repair it.

It took about two weeks and the unit was returned. After four months, it broke again with the same problem. Neither Home Depot or Fedders will take care of the problem. I have nothing good to say about Home Depot. Their advertizing clearly stated thw warranty. Can you help ?

Could not use my work shop for the spring / summer months as it was to hot in there to work.

My wife and I are both ill and it causes a huge inconvenience to go into town to launder. It is almost 45 minutes drive back and forth, and another 3-4 hours at the laundry mat. Costs are: (fuel & wear/tear) $10.00 to $15.00; and the $15.00 to $25.00 for laundry usage. We've been into town twice. There has been no reply as to when it will be repaired.

I have spent nearly 1 thousand dollars on this machine excecting it to last a life time.... what a waste of money

GE should not be allowed to sell water heaters on days that they will not fix them! They can sell me a water heater on the weekend but they won't fix one unless I miss work sitting around during the standard 9 to 5 Business hours. Therfore sales should not be allowed during hours when service is forbidden! So I have a water heater installed Saturday that they do not want back and won't touch for days later leaving me in cold water them in hot water with me!

I will have to pay to have a plumber (who is not responsible for appliance quality) to replace my water heater since GE has a policy that refuses return and begins rebuilding your product the day it is installed!

Mental stress immeasurable, my husband is 78 yrs old with cancer, and the anguish caused is so not needed.

I called Home Depot back to relay the information to them and the rep gave me a number to call to register the warranty myself. Thinking that this might expedite the repair I went ahead and called them. The response was that I could initiate the registration, but it might take 1-1.5 months to get it completed before any repair could be ordered. I called Home Depot back and told them this information and have now been waiting for about 1 week for action.

LG Electronics has refused to replace it. The manager at Home Depot said LG Electronics has terrible customer service, and they NEVER replace appliances, they only repair them. I contacted Better Business Bureau to get this resolved, but LG refused to replace my faulty dryer. Going through Better Business Bureau did not help. Then I went into Home Depot to discuss the faulty dryer. The manager said he'd get back to me and never called back. This has been going on for over a year now. Where do I go from here?

LG Electronics does not stand by their product and neither does Home Depot. I am extremely frustrated. I will continue to fight for a replacement dryer because IT WAS FAULTY WHEN IT WAS DELIVERED.

Had to eat out for a full week.

I am out $180.00. Please sue them.

I mailed in the rebate for $500 rebate Sept. 2007. To this date (Feb 15, 2008) I have not received any rebate. I have tried calling the store who gave no assistance. They had tons of excuses why it may not be back. I'm not sure at this point what to do. It leaves me scratching my head wondering how they have continued to get away with this kind of questionable behavior. HOPE YOU CAN HELP!

We were told that we would get a call the day before about the delivery time window. We never got the call, so we went to the store and got an unbelievable runaround. No one could find it on the computer in the appliance dept. The fellow at the customer service desk was not experienced, he had no clue. We are not hostile people, but my poor husband who has been DEALING with this for 3 weeks told them it had better be there the next day. Well, ironically on the way home in the car, they called us and told us they would deliver tomorrow. They finally did, but is all this lack of customer service necessary? We will NEVER shop at this location again - no matter what.

I promptly called the home depot I purchased the stuff from and was put on hold forever because no one could find the/a manager. Finally one came on line and after explaining to him what we just had experienced, I was told it's out of our hands. I reminded him that the sale and installation transpired with them, at that store, and THEY charged me for installation. He then told me another company installs the appliances, work it out with them. I asked him if he was going to drive out and help us put the door back on it's hinges. He informed me that that was my problem too! We got our (large) neighbor to help us set the door back on it's hinges again. I moved the washer away from the wall, replaced the plastic electric plug cover, got the kinks out of the braided hoses that we purchased as an option, got two small pipe wrenches out of my tool box, removed and replaced old/new gas fitting in about 2 minutes and finished installing the gas dryer. But I couldn't even get my 50 buck installation charge back from home depot.

50 bucks isn't a big deal, it's the principal of the thing #1, and #2 the blatant lack of integrity that this company represents. DON'T SHOP THERE!

No help from Home Depot at all, and I will not recommend them to anyone. I owe them a small sum and will cancel my credit card with them.

I have been put in a situation where I have bought 3 expensive TVs and have nothing to show for it except the bill!

I have lost confidence in Home Depot. Most big corporations are like that - they become so big they just don't care. I will file a complaint with the better business people.

I asked to speak with a manager and as of today, Monday, no one has returned my calls. I have spent over two hours on the phone with various people with no luck. They basically told me to just call someone out to fix it. This could be a vary serious liability if my elderly mother was home alone and tried to use the range.

Now we are having to locate our own appliance repair person and cannot use our new appliance (can't cook!) until we find someone. Now we will need to take time off work when we find a repair person. We have the cost of the appliance repair person, the prepared foods and the time off work.

First of all it took 14 days for them to deliver it and when it finally got here they was a dent on it. The icemaker water line I bought additional for $9.99 was useless. All it was was a 6-foot hose and the deliveryman said he wasnt going to hook it up because I didnt have the fittings or shutoff valve. The lady on the phone said he would install the water line for free as long as I bought it but that was wrong.

He never even leveled the frig and I asked him to take back the icemaker water line since he wasnt going to install it. Here its been 10 days and I still havent seen a credit back on my credit card for the return of the water line.

The drawers on the door are way too big for anything except a gallon of milk. Everything just falls over when I close the door even a 3-liter bottle of soda falls over. I installed my own icemaker water line and it started making ice then just stopped. I looked into the freezer department today and there was an ice cube stuck already preventing the icemaker from working.

My neighbor told me that is how they get rid of dented appliances, they send them out on delivery items.

When they started to bring the frig off the truck into the house I mentioned coming around the steps and he just came down the steps anyhow, putting black marks on the side of the frig from the hand bar on the steps.

Now I have to wait for the $100 rebate for the dent from GE, the $25 gift card and $55 free shipping rebate. I wonder what else will go wrong?

All in all, I am completely unsatisfied with this frig. I should have just gone to a bonafide scratch and dent store or an auction

Now since I tried to post that review my icemaker broke and a small piece of plastic broke off into the ice bin. Home Depot says the dont accept returns on appliances.

Well, a plumber is $125 just to get out here, which is over 25% of the cost of the dishwasher I just bought. So I called Home Depot back. It took me calling 3 times over 2 weeks to get a return call. I told them if they could not install my dishwasher, then I wanted them to come get the new one and I will buy another one from a place that will do the install. I was told I would be subject to 20% restocking fee, plus I had to deliver the new dishwasher MYSELF back to the store.

It took 14 days for delivery, and when it finally arrived there was a dent on it. The icemaker water line I bought for $9.99 was useless. The deliveryman said he wasn't going to hook it up because I didn't have the fittings or shutoff valve. The lady on the phone said he would install the water line for free as long as I bought it but that was wrong. He never leveled the fridge, and I asked him to take back the icemaker water line since he wasn't going to install it. I still haven't seen a credit back on my credit card for the return of the water line. Everything just falls over when I close the door even a 3-liter bottle of soda falls over. I installed my own icemaker water line, and it started making ice and then just stopped. When they started to bring the fridge off the truck into the house I mentioned coming around the steps, but he just came down the steps anyway, putting black marks on the side from the hand bar on the steps. Now I have to wait for the $100 rebate for the dent from GE, the $25 gift card and $55 free shipping rebate. I wonder what else will go wrong? All in all, I am completely unsatisfied with this fridge. I should have just gone to a bonafide scratch-and-dent store or an auction.

When they brought it into the house they had no new hose for the dryer and could not hook up the pair. After I removed the old washer and dryer the night before. I had to put them back in place and hook them up again, while they loaded the new pair back on the truck. A new delivery date was set up for 04/10/2007.

Today we got a postcard in the mail from Home Depot stating we do not qualify for the gift cards because we mailed our paperwork in too late. This were never told but,we mailed everything in before 30 days, when I called the rebate department and spoke to "Steven" he told me that the $100 rebate check was mailed out today, what a coincidence since I called today and that we could only qualify for one $25 gift card because some of the mail was post dated after the eligible date and the other mail was posted before the eligible date.

When I asked him how that could be since I mailed everything on the same date and couldn't he see that on the paperwork he stated that the paperwork is in a storage unit and the data entry clerk is the one who entered the information into the computer system that they use. I then told him that the data entry clerk may have entered the info wrong because it should all have been entered as the same date and that they should have the paperwork accessible in case of problems like this so the proof is in front of them, he in turn told me, quote: "maybe you're the one that's wrong and maybe you need to check your paperwork,you give us proof that you sent it in on the same day then we can see what can be done, until then you don't get your cards" un-quote.

I then became very insulted and frustrated and now I feel like we have been ripped off and treated like useless pieces of crap.

The night before delivery, I received a call from the company telling me my merchandise would be their the next morning. I received a second call directly from Home Depot telling me my dishwasher was to be delivered. When the truck arrived, the dishwasher was on board, but the driver had no refrigerator. I asked the driver what happened to my refrigerator and he said he didn't know what I was talking about. I asked him to call his boss and found out what happened to the rest of my order and he couldn't be bothered.

I then called Home Depot and only then was I told that the item was on back order and they had no idea when delivery could be made. When I told them that I had told the original sales person that my need was an emergency and had been promised that the goods could be delivered, their only response was oh gee, we must have dropped the ball. They then offered to "allow" me to come in and purchase a more expensive refrigerator, which I would have to wait an additional two weeks to receive.

I told them this was not satisfactory and asked them to call their delivery agency to resolve this.

For the last three months, I have been trying to get the freezer fixed. I waited for an apptointment with Maytag, just to find out it wasn't one of theirs. Then I'm shuffled around for another month and an charged $25 dollars for someone to look at it again! I am then told it was a bad compresser.

So they tell me to throw it out and they would reimburse me only the orgiginal price. NOT the taxes or the money I spent to find out it was a defective product.

He told me that the installers wouldn't use it: that it is their policy not to connect to existing ductwork. I told him that I was sure he was mistaken, that the policy must mean not reusing existing flexible ducting, but he assured me that he was correct. The only way that the installers would hook up the dryer is if I remove or bypass the rigid ducting, and use flexible hose to connect the dryer to the outside. I spoke to the manager, and he confirmed that this is indeed the policy.

I contacted Home Depot's "Consumer Care" department, and after they called the store themselves, they told me that there is nothing they can do. I installed the rigid ducting because I was told that flexible ducting is a fire hazzard. The run from the back of the dryer to the outdoors is about 15 feet. While this distance can legally be covered with rigid ducting, local building code allows for only 8 feet of flexible duct. I would either have to move the plumbing and electrical connections for the washer and dryer, or move the outside vent to a location within my garage.

They called my husband on 12/8/05 at 3:57 and indicated that they were 15 mins away. He indicated that I needed 20 minutes to get home, and gave them my cell phone number. I left my work at 4:00 pm. I arrived home at 4:20. I never received a call or did they leave any type of record stating they came.

I called the Home Depot Direct about 3 times and they indicated that they would be there. My last call they told me that they put a message into their dispatch. HDD indicated they would call me back either way. We never received a call.

We now have no appliances, we gave our other ones away in preparation for the delivery. We are a family of 5. They told us that it was our fault. The driver said he waited 20 minutes for me. That is impossible. If he called my husband at 3:57 and said he was 15 minutes away, he would of arrived at my home by 4:15. I arrived at 4:20- We never got a call, and what happend to the 1/2 hour window?

I have never been treated so badly before from a store. These appliances were what we wanted. Now have to wait until next week.

Home Depot and Blue Rhino need to be held responsible for this. Neither company will take responsiblity for their product. Both companies know what has happened to me.

Robert must find the very best personal injury lawyer in Washington and retain him or her ... immediately.