Home Depot Appliances Reviews

My LG fridge which I bought from HomeDepot.com broke down. I filed a claim on March 19th. Since then, I have never had any contact with the field repair technician (Cemi Appliance). I have spent over 20-25 hours calling the Home Deport Protection line (Asurion/SquareTrade/AllState?), the LG Electronics of Alabama and Cemi Appliance. I am getting the run-around between Cemi Appliance (who never answer their phone), LG Electronics of Alabama (wicked evil crooked people without a soul), and Asurion (liars and masters of empty words). My problem is not only that the fridge is not fixed but I don't even have an appointment or even know when it is going to be fixed. Now, the new game that Home Deport Extended Warranty is playing is that the service repair person can't hold of me. Home Depot Protection plan is a scam.

I made a major appliance purchase. They were to deliver after 4PM on this day. They came at 2:30 with no notice. They were supposed to call in advance. They didn't. When I called them, they would not come back with the delivery. They told me I would have to wait until the next Monday. Here's the problem: they use a third party for delivery and have zero control over anything related to delivery. The same thing happened when I purchased three major appliance from them in 2016. They have done nothing to correct their problem. I admit; I should never have purchased anything from them. They are unreliable and undependable. Word of warning: avoid Home Depot.

Bought all new Whirlpool appliances. With their protection plan I have had nothing but trouble. My dishwasher has been serviced. Multiple times. They had to replace the drum twice. The last drum they put in had a crack. Didn’t know it. Ran the dishwasher that night. When I went to bed, the water ran under my new floors and into my basement onto my daughter's flowers for her wedding. I’ve been calling since November to try to get them to take care of the damages to my house, nobody will help me. They say they’ll have someone call me in three days. On the fourth day I call. Nothing and I’ve been doing this ongoing since November. It’s not right that I have so much damage to my house and nobody will help. And their protection plan is a joke. Finally redeemed my dishwasher on repairable after months and multiple repairs. Very disappointing at Home Depot.

UPDATED 03/28/2023: General Electric stackable dryer module # GFD14JSINOWW Do Not Purchase!!! First dryer broke before warranty was up, two repair people couldn't fix it. They replaced it with a new one, we went to turn it on and this one didn't work and it cannot be repaired, it is still sitting on my floor waiting for customer service to figure out what to do with it. It has been three months.

I ordered appliances. Refrigerator, washer and dryer and they never were delivered. We went to the Lynwood store and spoke to folks and no one had a clue as to what was going on. After a few visits to the store, they mentioned we need to order panels again and made us pay $400 approx on top of the money we had paid for the refrigerator. Waited for 2 more weeks and still did not get any of the items. Went to the store and spoke to manager Mandel of Lynwood appliances store, she said she did not know what was happening, was very disrespectful and sent us back. Stay away from Lynwood store and esp consumer specialist Ms. Shauntel and appliances manager Ms. Mandel! This is the worst experience I have ever had.

Bought the dishwasher from Home Depot with installation and kits and hauling. Be aware these people in rush. Half hour received a call from the delivery people. They are unprofessional and to me nothing more than low level and trash people. I could tell from the phone call. They arrived. They did not want me to check the dishwasher as I was told before I accept it I should make sure if there is no damage. I got in argument with them. They do not know anything about customer satisfaction and professionalism. They do not think they are in America. They think they are in Mexico.

A few days ago, I went to this Home Depot for a small refrigerator. I bought a special floor unit--not an order, the actual "buy this one right here!" model they were having a special on. I paid extra for delivery and was promised it Tuesday, between 6 AM and 8 PM. Monday, I got an email verification with a tracking number. And today, it told me "pickup in progress." Seven hours later, no fridge. Pickup still "in progress." At that store. When I finally called, I was told the sale had been switched to the Cleveland Heights store, which, apparently, no one in Cleveland Heights knew. I sat here all day for no reason. I was promised a call with a new delivery window. I ended up having to call them. They said they'd be calling tomorrow. They're dishonest in every detail.

Ordered new washer and dryer and waited for install. I also included an ADA-compliant riser. Installers would not install the riser and took the paid for kit with them back to the warehouse. When HD called to "reschedule delivery" of the kit, they couldn't explain why the installation wouldn't happen. Their solution is for me to hire a contractor to install the ADA risers, even though I paid for delivery and install. I suggested that they just deliver it to the store and I'll pick it up because I would be in the neighborhood in two days, rather than their 4 hour window. The kit is just a couple of brackets, but the HD rep wouldn't call the store and ask if it could be put in Will Call. She told me that it wasn't her job to call the store to find a solution. Her solution was for me to do the work for her. The manager was mostly interested in getting me off the phone and blaming everyone else because he doesn't work weekends.

I don't recommend buying appliances here. They give you the wrong number for making a claim on a warranty and don't take responsibility. The warranty place, SquareTrade, doesn't acknowledge the warranty either. This is the first time we purchased an appliance here and we've had our fridge for less than a year. Never again. I spent 2 hours on the phone because they refused to acknowledge our warranty. I still have to call them back and will be going in person to speak to my Home Depot's manager because of this ridiculous process.

Ordered a refrigerator that was advertised for next day delivery which Home Depot doesn't even offer at the moment. However delivery was scheduled for a couple days later on Saturday. Never showed up, called several times. Was reassured several times that it would be delivered that day. The delivery company was unreachable then closed. Lost 700 dollars in food. That could not be compensated due to canceling the order because 6 children and 2 disabled veterans can not go without a refrigerator for a week. 'Cause that was the next delivery date available. Something that was not made clear before canceling the order. In fact I was also reassured I would get compensated for my loss of groceries. So I had to purchase a refrigerator from somewhere else. Then was offered a 500 dollar gift card to Home Depot. Who doesn't sell groceries I am pretty sure.

Mid January we ordered a dishwasher, which was installed the following week. After running the second load of dishes, I noticed water coming from bottom of machine. Called Home Depot, who forwarded me to Samsung tech. They determined that the installation was botched, and that the hardware used to secure dw to cabinetry was screwed into too tightly, bowing the left side of washer, causing misalignment and subsequent leak. A service tech came out the following week and determined that we need a plumber. After a week of no communication, I called back. Today, 6 weeks after purchase, 5 weeks after the leak started, zero contact with said plumber and 13 conversations with HD customer service later, I am still waiting for them to take this damn thing away, refund my money, and evaluate for damages to my cabinetry.

Ordered a new dishwasher and paid for installation. Original delivery/install was Jan 24. When they showed up, was told a plumber needed to install new water line. Plumber would call within 72 hours to schedule. Dishwasher would be left in garage…Turns out it’s damaged, so they had to take it with them. No call from plumber, but new dishwasher was delivered 2/4. No install, these guys just deliver. Call HD, was told plumber would call in 72 hours to put in water line, then installation would be scheduled. 2/10 at 5:30pm, plumber calls and says they will be here between 10-2 on 2/11. I also call HD at this time to schedule install. I’m told first available is 2/17. No plumber by 2pm, I call and am told that it’ll be 3:30-4 maybe…I cannot wait any longer, so I’m told to call back Monday (2/13). Call 2/13, am told that I’d be better off canceling install, paying someone local to do it. Now installation date is 2/20! I ask why it shows in the notes 2/17…They gave away my time slot.

Order cooktop, refrigerator, washer/dryer on 12/28/22. Was told delivery was 1/8/23. Salesperson called a few days later and said, "Sorry, I forgot to put down what color panels on your frig." We gave her the color. A day or so later, another guy called and said color wasn't available until April. "We'll give you another color free in the meantime." Okay. But he didn't place the order! A week later found out order not placed. Got order placed w/ temporary color. Delivery delayed to 1/31. 1/31 they showed up at house with...ONE appliance out of four.

I am currently on hold with my eighth call to Home Depot about the delivery of my washer and dryer that I bought in December. Today is February 6, 2023. There is a disconnect between the people answering the phone and the actual order. On the first delivery, the drivers came to my house, sat in my driveway, never got out of their truck, and then left. After they left, I got a call and then a notification that they missed me. WHAT! I saw them on camera sitting in my driveway. My contractor was there all day waiting for them. Every subsequent call resulted in a missed delivery, and now they are telling me that they do not have the product, it is back-ordered from LG. I am trying my best not to lose my cool with these customer services representatives, they just answer the phones and are looking at computer screens. If my washer and dryer are on back order, why in the world would they drive to my house in the first place. None of this makes sense. Home Depot, you guys really have to get yourselves sorted out or you are going to fall to the demise of many other box stores. No wonder everyone turns to Amazon. I am checking Amazon and Build.com now to see if they have the product in stock.

We needed to replace our microwave..our white microwave, and other places said white was impossible to find. We found one on display at Home Depot and the young salesperson was very helpful and promptly found not one but three white ones. When he discovered the box was damaged on one corner he opened it and saw that was alright. We went back the next day and got refunded $25 because it had gone on sale that day!

Buying a dishwasher from Home Depot. 12/30: Ordered a dishwasher, install kit, power cord, and installation service online from Home Depot. Delivery was scheduled for 1/5. 1/4: Delivery delayed to 1/11. 1/11: Dishwasher was delivered, but without the install kit or power cord. Delivery guy had no record that installation was included. Called HD Appliance Hotline (800-430-3376). The rep said the kit and cord would be delivered on 1/13 and a plumber would call the same day to set up the installation. 1/13: A dispatcher called to say that the delivery truck couldn’t find the house. Verified the address. Dispatcher said they would arrive soon. Truck never showed up. No calls from any plumbers.

I was set for delivery 1/26. Made sure according to the prep list they prepared that all was set. Two workers arrived and said they can't take away or install the new fridge because our shut off valve was downstairs. Ok, we understand. I had to follow up because I never got a call to schedule them. Then had to call because I was promised a delivery window and received no call. 1/28 plumber comes and goes. Had to call to even see if I was scheduled for delivery. I can't get delivery again until 2/2. Ok. Again two workers show up and wait - "We can't do this. You have a copper line." I said, "Wait. The plumber was JUST here - from Home Depot. Please give me a number I can call someone right now because that is not acceptable."

I had the store deliver and install a washing machine. They can only hire what they can get which is untrained people. The store Asst Mgr did ride along as extra help. He was about as “hardware” as a preschooler. The installer broke the water pipe and then didn't know to put a clamp on the supply line. So my downstairs flooded. I called and complained to the store manager. Their reply was it was an insurance claim. HOME DEPOT IS LIKE A GENTLEMAN'S NIGHT CLUB. THEY'RE GOOD AT ENTERTAINING AND TAKING YOUR MONEY. SHOP AT LOWE'S LIKE THE PROS DO!

While working on my order for kitchen appliances, I stayed on the phone over 2 hours. The First Lady I talked to was nice, but she had to transfer me to someone else who was chewing gum in my ear and I could hardly understand what she was saying. I was approved for a new account and was told I would receive $100.00 credit on my account. Nothing was ever completed with my order. I continued to be given the run around. I was ordering a refrigerator and smooth top range which was $2,145.

Bought Washer, Stove and dishwasher on two different orders. Washer was delivered on Dec 9, called on Dec 10 to report that the washer was super noisy, sounded like gears were grinding, screeching sounds and it stopped in mid wash and never restarted. Home Depot noted complaint and GE patched in. A repair guy came out saying WI-FI had to be on to work. WHAT?? Did not know there was WI-FI and did not want it. He worked his magic with a tablet and left. Noise did not abate and only got louder. Next guy is coming out next week. GE says that 4 techs have to look it over and one has to say it is not fixable before they consider replacing it. This is a brand new washer that failed within a few hours. Techs traipsing in and out and trips to the laundry mat are unacceptable. Very disappointed in the response received. Spend your money somewhere else.

I had a great experience with them. I learned a lot. They were patient and took their time. I can say they made a good understanding with us. I'm glad I went there for my questions and answers. I really appreciate it.

Just wanted to share a horrific experience with Home Depot. I made a large purchase of appliances for my home. Dishwasher, Microwave, Stove and Refrigerator. I was told that my Delivery was all set. So far, they have cancelled my delivery twice with no notice. I took 2 days off from work to wait for a delivery, The last delivery that did not happen I (the day of the delivery/mid day) got a text that the delivery was cancelled, with no notice. When you go to the store, they have all kind of excuses and then the various manager will disappear and make you wait for 20-30 minutes. AGAIN. Various excuses. The main Issue is that when I call the appliance hotline they give my information. The appliance hotline same thing, no satisfaction and every person I spoke to had a different answer that proved to be WRONG. I'm at my wit's end. I will never do this again. Not sure what to do but but I have been through hell so far.

I bought a GE refrigerated. Got my house and everything ready. They unload, take off box and refrigerated had severe damage! Rejected on the spot. Call Home Depot only to be told it would be 2 weeks to get a replacement that wasn't damaged Maybe!!! I have meds that require refrigeration. This is like buying from a online outlet. Ya get what ya get. Returned. Getting full refund! Will never go to Home Depot for any delivered item!!! This should of been caught. You could see the box was damaged .

Purchasing an appliance from Home Depot has been the worst experience and I will never do it again. From start to finish, there were multiple steps of incompetency. First I tried to purchase a refrigerator online for delivery to Honolulu, Hawaii. I ordered the GE refrigerator in October for delivery in Nov. Delivery date set for Nov. 12. My new tenant is moving in on Dec. 1. Perfect I thought.

Never purchase a Home Depot Appliance Extended Warranty!!! It's not their warranty! 3rd Party, Asurion is the insurance! My 2020 $900 dryer broke 4 times now. 3 times for no heat took the guy 3 visits to fix it! Now the belt, been waiting since Nov 10 only for the guy to not show up yesterday on the 29th. They contracted with a Texas (I Live in Hawaii) company with NO LIVE PERSON To Talk to, I found a local company willing to come out tomorrow! Asurion tells me they can't reimburse me the cost because it has to be the company that did not show up for the repair! Hope this warning helps you guys!

I bought a Frigidaire refrigerator from them with free home delivery. I got a call two weeks later confirming delivery between 7:am and 11:am and that they would again call 30 mins before arrival. Never came. So, after calling and no luck getting any info on a new delivery date, I cancelled order. Now fighting with them for a refund. Finally had to dispute the charge with my credit card company. Still waiting on outcome. Will never buy anything from Home Depot again. They acted like a $1200 purchase was nothing, I guess they have robbed folks so many times they do not need the money.

CUSTOMER SERVICE MEANS NOTHING! DO NOT STAND BY THEIR WORD! I have had the worst experience with Home Depot's customer service. I bought a dishwasher online and paid to have it installed by Home Depot. The dishwasher was installed incorrectly and had been leaking, unbeknownst to us, for a year! Black mold was in walls, behind cabinets, under our hardwood floors...

If only I could give a zero rating. If only I could give a zero rating. You are truly better off with Best Buy or some other companies that have their customers' best interest at heart. Sometime in October, 2022 I made a purchase of over $8,000 worth of items and one of those is a dishwasher. On their initial delivery, the dishwasher was really messed up that they had to returned it for a new one. Forward 10 days later they brought and installed the new one but refused to take the old one with them even though I paid for that extra service (even the service from the delivery & installation guys was really bad too). I called Home Depot and was told that I didn't purchase for that extra service for them to take the old dishwasher with. I was literally going back and forth with the sales person telling her that I purchased the service and that someone must have dropped the ball and forgot to include in my purchase.

I purchased a NEW Frigidaire side by side, freezer on the bottom newer model refrigerator from Home Depot. The delivery people destroyed my hard wood floor while installing the refrigerator. The refrigerator door would not close properly, the freezer developed severe frost and Home Depot gives 48 hours and then you are on your own. I have had service out 2x through Electrolux, the Frigidaire manufacturer repair company BUT their systems have been down for close to a week with the problem set to continue another few weeks. I purchased the refrigerator from Home Depot and despite numerous calls, they will not help me. I WILL NEVER DEAL WITH HOME DEPOT AGAIN!!! EVER! They stand behind nothing!!! This refrigerator needs to be replaced - the 48 hour limit to protect Home Depot is ridiculous when spending close to $3,000!

Bought a $1k WEBER Genesis Gas grill delivered last Thursday. The wiring was not connected. Hired someone to complete after getting nowhere with the Levittown, NY store. On Monday a District Manager called to follow up; I had already spent $100 to have it completed by an outside contractor. I should have followed my own advice and bought from a local retailer who would have responded immediately and most likely would have done it correctly in the first place. DO NOT BUY AN APPLIANCE FROM THEM. Buy local and save yourself some grief.

My electric grill finally went out, after years of use. So, I finally thought, get a small propane grill. On August 31st 2022, I went to my local Home Depot, store #4713, and stood at customer service. With the representatives help, I and ordered a new propane grill. I needed it delivered, and I was willing to pay for its assembly. I made it very clear that I wanted the item put together in the store, and the final product delivered to my home, and placed on my balcony. I kept iterating what I was asking for, because before that moment, anything I bought from home depot, that required installation, was done by a 3rd party. She assured me that this was included in home depot's service, and if I had to pay extra, it would show up during checkout.

I purchased a refrigerator on 09/09/22, with delivery scheduled for 09/16, with a delivery window of 1-5pm. The delivery driver called me that afternoon and advised they were behind schedule, and would arrive around 7pm. As of 9:30pm that date, no delivery was made, and online/phone customer service was not helpful. The delivery driver didn't call me with any further updates. I had to call myself the next day to reschedule- even by about 12pm the next day, no one with Home Depot thought it important to contact me.

Ordered refrigerator online August 24th and set up to deliver Sept. 6. It was never delivered. Damaged on truck. They never called to let me know. I called and cancelled order. Been 9 days and still have not got credit on Home depot credit card. Called many times and customer service was no help. One excuse after another.

Huge monopoly, they put all the small guys out of business. Where do you go? Home Depot but their delivery is the pits. I don't know who they hire to deliver but there is always a problem and they cannot comply with specific instructions and repeated phone calls to go over how the delivery needs to happen. Ordered a refrigerator for an apartment, gave specific directions on how to deliver, gave 3 phone numbers to call upon arrival. No one got a call that they were there. They showed up and drove off with the refrigerator.

I ordered a refrigerator online from Home Depot Aug 22, delivery date for Sept 12, waited all day, was promised delivery by 8:00 p.m., cell phone, home phone, email, text, nothing, Emptied refrigerator 7:00 p.m. and waited until 10: 00 p.m. Today, Sept 13, I got an email saying the refrigerator delivery is rescheduled until Sept 28. How can that be? I am very sad about this and can forgive many things, i.e. delivery person got lost or mistakes made, but not call us is unforgiveable. So I have cancelled my long awaited for new refrigerator.

Ordered a dishwasher from Home Depot online. First 3 deliveries the dishwasher was dented and sent back. During 2 of these deliveries the worker told me I would need a plumber and they couldn't install it even if it had been in perfect condition. The fourth delivery was sent separately with a plumber. The dishwasher wasn't dented this time, but he said it wasn't functioning properly and the dishracks were dirty/discolored as if it had been used before. So he took this one back along with my older one that was still working.

I made the mistake of getting appliances at The Home Depot online. Bought July 8, waited all day for delivery today August 12. At 4pm when apparently the drivers are no longer available to talk to (but they work until 7pm) and my delivery window extended until 6pm they sent a message that my delivery was attempted and failed. Next available delivery date is August 23. I have been home all day, did not receive any phone calls, and only had updates through their tracker page. Needless to say I 100% do not recommend buying anything from this company.

I specifically bought this washing machine on July 4th because it had a "guaranteed" delivery date of July 9th. That got changed to July 11th -- no big deal. Couple of days later it was change to August 11th because of supply chain issues. Now I've got a problem. You knew your inventory or you did a bait and switch. Yesterday I was notified that delivery will be August 11th between 7am and 11am. Today I received a phone call at 7:25am, I'm home, and missed the call. No message was left. Thought it was a spam call because nothing identified it as Home Depot.

The absolute worst appliance delivery experience ever! Delivered on the wrong day 3 times then, back & forth with "The Office" resulting in me not knowing if my new appliance even works. Next time, I get it at Lowe's!

I purchased a range and vented microwave. The day before they were supposed to deliver I got a confirmation email. So I was instructed to remove the old appliance and expect delivery and installation (only for the range because the microwave didn't meet the $399. Minimum purchase to deserve installation even though my total purchase was over $1200). The morning of I got a call saying there was a problem with the truck and they might be 3 to 4 hours late. They never came.

Purchase a dishwasher from them online and purchased the install and take away. The installers show up and refuse to install saying the cord is too short which is not true. Home Depot lied and said they could install a hard wire. They refused to leave my dishwasher paid in full with me and refused to take the old one. Called customer service who kept me on the phone lying and refusing to issue me a confirmation for canceling the order completely. They wanted me to pay for an electrician to install the dishwasher.

HD provided delivery window 10:30-2:30. Driver said he called before 8am and arrived but no call or knock at door. They left and told me that I would be rescheduled. I will never again buy an appliance from Home Depot. The worst!!!

I gave them 1 star because there is no zero star option. Buying a range from Home Depot was probably the worst decision I've ever made. The range itself and the buying of it was painless enough, but the delivery, installation, and haul away were a nightmare. Installer had inadequate tools to disconnect/connect the existing range and new range.

I just had a recent LG appliance delivery. The delivery men did not hook up my gas stove correctly!!!! The delivery was late morning on Weds 7/13. Upon leaving, my husband asked them if the stove was connected properly as we want no issues and they replied, "oh yes, all set up fine". The next morning my gas detector alarm was going off. I therefore called my Nicor gas company to come out and inspect. And what do you know, gas was detected behind my stove. Per Nicor the gas stove was not hooked up correctly! This is so unacceptable!! My house could of blew up!! People/pets could of died. Why would HD send these inexperienced people out to do these jobs?? And they should be required to test the area for a gas leak before they leave!!! I am so disappointed in you Home Depot. Thanks for the $215 credit, what a joke! Should of been a lot more! I really hope you look into this and this does not happen to anyone else.

We ordered a Samsung refrigerator a little over a year ago. Within 6 month the ice maker stopped working and was told by Samsung that their warranty ended but we did purchase the extended warranty from Home Depot, And that is when the nightmare began.. 3 times we were told that someone would be out to replace the ice maker, and 3 times no one showed up, Final on the fourth attempt someone came out got on the phone with his supervisor and was told he come not replace it because it was our first service call due to a LEMON LAW ??? and left.

We purchased Bosch dishwasher and the first team that showed up to install had no idea what they were doing. They said we can't run our disposal and dishwasher at same time after they install.. Rather than using the dedicated line they plugged the dishwasher into the same outlet as the disposal which meant you could only run one of them at a time. We called to complain and they sent another team. They installed it and no more than two months after we almost had a fire. We heard a fuse blow and saw it light up. My husband looked at junction box they had installed and it was charred inside. We called them today and got a measly..."Oh I am sorry please call back Monday." This is a homeowner's worst nightmare that they don't vet their workers and have someone come in that does not know how to safely install appliances. Will never buy from Home Depot again.

We purchased a Bosch refrigerator from Home Depot. We told the sales lady that we had a Subzero refrigerator that would need to be removed. We paid Home Depot the $30 removal fee, and she scheduled for the delivery. When the delivery company brought the refrigerator, the man rudely boasted that he would not remove a Subzero refrigerator. He barked, "Do you want me to take back the refrigerator or leave it under your carport?" Of course, this was not acceptable to us. We told him that we needed to contact the manager of Home Depot to find out what to do. He loudly said, "I've got other deliveries to make, and I have to go. What do you want? .... I'm leaving." My husband said, "If you leave with our property, I'm calling the sheriff." No profanity occurred. He accused my husband of threatening him. Well, calling the sheriff is not a threat.

I have been a loyal customer of Home Depot for the last 30 years. I recently purchased a washer/dryer - very smooth - delivered, installed all good. On June 4 I ordered a Kitchen Aid Refrigerator/freezer. Delivered on June 9, couldn't install with a plumber, called immediately and had the work done on June 13, to get installed. Called to have someone come out, and hook it up. Couldn't do it until June 21, didn't show up. Called and they said I wasn't on the schedule (lie). Home Depot arranged for someone to come on the 20th. They came and realized there was a dent on the freezer door, wanted Home Depot to come and get the fridge, I was done. Almost a month dealing with this. Would not allow me to return the refrigerator.

We recently purchased a refrigerator and a pair of wall ovens from Home Depot. The refrigerator was delivered several weeks ago, and had small dents in the front, so we reported it and chose to get a new one (rather than a damage allowance). The night before the second one was to be delivered, they called us to say it, too, was damaged so they were not going to deliver it. We got the third one about a week later. It had small dents in the front, but we were tired of removing and replacing all of our food, so we accepted it and got a damage allowance from Whirlpool (which takes up to 8 weeks to receive) and a compensation from Home Depot.

My husband and I have been renovating the upstairs in our house. We purchased stove and fridge in March. Finally delivered on June 4th damaged. Had to refuse delivery and canceled order. June 19th still had not received our full refund even after going to the store in person and being assured it would be 2/5 days. Ultimately had to go to our credit card company to resolve the issue.

Ordered thousands of dollars of merchandise to renovate and install appliances. Dropped appliances on floor and called for weeks (still Waiting) for them to install. Went to store to speak to manager and never got any answers. Do not shop there!!!

Ordered product online. Made delivery appointment but they never showed up and never called with info. Re-scheduled my delivery appointment, never showed up and never called again. Rescheduling for a third time. They finally escalated my order. The store can't do anything about the issue and often will just hang up on you after they put you on hold. It's a disaster. Call center is located in South America too so have fun with that...

Bought an LG dishwasher, the salesman was kind and knowledgeable. My criteria: needs to be stock. Following Saturday, no delivery because of a glitch in the system... Happens! Got a call the following Tuesday morning from the transport company apologizing not being able to deliver cause the truck is broken (sure but whatever-lets reschedule).

Ordered a Fridge for an apartment I rent out. Have done this for other properties in the past and was not usually a problem. This time was different. I scheduled and re-scheduled the delivery for 4 different days and times. Each time the tenant had to be home. Each time, they failed to deliver the fridge, with no explanation. One time they even claimed they were outside the home while the tenant looked out the window and saw nobody. The 2nd time when they gave me the call in the morning to say they would be there in 30 minutes, I missed that call and called back TWO MINUTES after they called me. When I reached them, they told me it was too late now and they would have to reschedule.

I paid for complete service...including installation, delivery, disconnect and removal of the old…everything… including the additional required piece parts. Purchased a dishwasher from the Home Depot in North Haven CT. Since it is a Bosch dishwasher the salesperson in Home Depot told me I needed all of this stuff plus I needed to pay for installation and haul away of the old but the people who installed it would take away the old and I paid for the installation and the haul away.

My new washer and dryer was delivered on Saturday. One delivery man broke my PCV water pipe with a pair of channel locks. Then said it was already broken, yet water didn't start flooding my house until he broke the pipe. Next the washer fell off the dolly and got scratched up pretty bad. They had the nerve to say, "I guess you don't want it after you saw it fall off the dolly". They called their supervisor at RAS Logistics in Gray TN. They said the supervisor would be calling me to send out a person to repair the pipe they broke and to also let me know when I would get another washer. This is now Monday evening and they have yet to contact me.

I have been a loyal customer of Home Depot for many years now. However, I found out the hard way that they no longer prioritize customer satisfaction when it comes to delivering home appliances. I recently ordered a dishwasher to replace an existing one (exactly the same make and model as my current one). I have had changed quite a few dishwasher over the years, their lifetime is limited.

We ordered a refrigerator, had to wait a month for delivery. When it was finally delivered it was damaged. Was advised to call customer service, which we did, They advised to call Samsung customer service, which we did. We agreed on a compensation, we have never received it - a month after the item was delivered. Samsung says to now contact Home Depot. We did and was advised it's not their problem and nothing they can do. And was advised that the refrigerators are junk. Hmm not advised prior to purchasing.

I bought a new gas range from Whirlpool from Home Depot Online (Order **); The range was delivered on time but the technician who installed only tested the burners and not the oven. When I used it for the first time, there was a strong smell of gas and the temperature never rose above 100 degrees. I called Home Depot after 5 days to report the bad installation and lack of quality assurance, but they only cover issues reported <48 hours, and asked me to contact Whirlpool. Really... A $1000 purchase and it's up to me to figure out with Whirlpool what is the problem and get this fixed. Whirlpool client service is even worse but I did not buy from Whirlpool... Home Depot will abandon you! You are on your own, beware... It's actually like Amazon though you often get 30 days warranty with Amazon, only 2 days with Home Depot.

We ordered a Samsung washer and dryer from Home Depot and the installation was today. Two guys came and before the install, complained that the new hose to the dryer was not long and so we will have to use the old one. I said no because the old hose was ripped and did need to be replaced. I figured it was just an excuse because when I put my foot down, they magically got the new one working.

We had a refrigerator, stove and microwave delivered to be installed. The people could not install a microwave, the stove was left for us to pipe in the propane and they said the refrigerator was in. The minute we turned the water line on for ice and water it sprayed everywhere since they never hooked the water lines together. Hook up a water hose, it's that simple. Whoever they used as a contractor was unacceptable and unless you want to hire another team on top of the cost of the people they've already sent, do not use Home Depot. We are more than willing to show the receipts in order to keep people safe from this atrocity. Unfortunately we were not given the business cards from the contractors involved even though they were asked.

I bought a dishwasher and was given a delivery date. The day before the delivery date they canceled and gave me a new date. I sat at home the entire day and no show later found out they forgot to put it on the truck. So when I called the delivery company told me it would be a week away, was there next delivery date, when I asked to talk to a manager she came back and said I could have the day after tomorrow. The day before they called and told me 12-4pm. At 5 pm I called Lowe's and asked the sales person if they had that model. He looked it up and told that it was on sale ($100 less) and they could deliver it on 2 days. I bought it and canceled the one from Home Depot and I will never buy another appliance from Home Depot

The crew arrived within the delivery window promised, but told me that, because I hadn't ordered the required cord and dryer duct, (I was never told I needed them) they were just going to leave the dryer without hooking it up. (It's important to know the stackable washer-dryer goes in a small closet with just enough room, so getting behind once they are placed is impossible.)

Bought a full set of appliances from Home Depot-Microwave, Stove, Refrigerator, Dishwasher, Washer/Dryer. The wait time was expected but we were told we would receive a call the day before with a time window. That did not happen. The day before our scheduled delivery, we paid someone to remove the old appliances, re-measure the doors, take off doors, clean and prepare all of appliance areas and clear the passage ways to respect the time and position of the delivery people. This prep meant having the door to the garage off the hinges, cooling the garage!!! We wanted the process to be as easy for the delivery people as possible because we RESPECT the job they have.

Had to have them several times come to house to install. First guy didn’t even know how to drive the truck. Wanted to leave my appliances at bottom of my driveway and leave. Someone beat my dryer up. Had to get another. Wait 2 more weeks. Then when they install doesn’t work. Didn’t hook up to vent on exterior correctly. Or simply cut the sheet metal insert down. Just pushed in out my house by 8” and turn it upside down to catch rain in it. A simple pair of metal cutters or snips would have done it. Hire uneducated non construction or appliance installers. Job so bad and unprofessional I will no longer buy any appliances from Home Depot. I buy 6-10 refrigerators, stove and microwave combos every other year for my rentals. Nope if I could give them a negative number I would.

The dishwasher arrived with the front door completely broken. Three people brought it and came to install it have not even open the box before bringing this scrap. Nobody called me after that, don't know when they will bring another one.

Waited almost a week for my washer and dryer to be delivered only to be told that my dryer was damaged / scratched on top. So I said well the delivery man scratched my new dryer on top when he opened the box with a box cutter, I was informed that it will be an additional 7-10 days of waiting to have a replacement delivered. Why must I be inconvenienced because their delivery person was careless? No one from customer service contacted me to try and resolve the issues, then I discovered that I was charged for Steele hoses and rubber hoses so I was doubled charged as well when I requested rubber hose for my washer. I was also charged $30 to remove my old washer and dryer each. That’s an additional $60 only to be disappointed by not having a dryer. DO NOT PURCHASE any major appliances from this scamming place. You will pay a hefty price with a big let down later.

We ordered three GE appliances from Home Depot. They gave us an estimate of the delivery date which we monitored. Then they kept postponing it at the very last minute. We learned that one of the items (the dishwasher) was no longer being sold, but they never told us that. Rather they kept our money and continually postponed delivery of all three appliances because they would not deliver unless they were all there (in spite of the fact that we paid separate delivery fees for each). When we learned about the dishwasher, we cancelled it so that the other two appliances could be delivered. They gave us a date and we rearranged everything to meet the delivery but they cancelled that morning. This occurred again over the next several days.

I ordered an appliance package and the dish washer came damaged! I paid for the install and they won't install it! I also paid for my old dish washer to be hauled away. Drivers told me no! Home Depot will not refund my money! With what I'm seeing on reviews looks like it's class-action lawsuit time!

Walk away from Home Depot if you’re buying stuff that needs to be delivered. The delivery company is the worst company which I saw in my life. So, we ordered full set of appliances and set of washer and dryer and was waiting almost 2 weeks for our shipping. They supposed to be delivered on Friday, but we got a call from them to reschedule our delivery because their truck got broke. So, delivery post to be today (Monday February 7, 2022). We are living on the third floor and we got the installation too.

Impossibly bad experience. I ordered 1 washer, one dryer, one stacking kit, installation, 5 year extended warranty. Waited 1.5 weeks for delivery. At the end of the delivery window I received a call from the driver that the order was damaged. I was on and off hold for over an hour to set up another delivery. Waited one more week for Delivery Day II, no one showed up. I called Home Depot after the delivery window. I was informed that the delivery was reported damaged again (no one contacted me). No one even called me that they were on the way. I was on and off hold for over an hour to set up Deliver Day III.

Home Depot's contract installer sent "Tim". Tim is a plumber - not a handyman. Tim restarted from the beginning and redid everything. And the dishwasher works great. As great as Tim! Thank you Tim. You are the BEST!

We ordered a dishwasher. Delivery was a few weeks after purchase. Dishwasher arrived but men couldn’t install or haul away old dishwasher due to a corroded connection. Booked a plumber for next day and called Home Depot to reschedule. First available was another week. Took day off work and they were a no-show. Called and found out it was rescheduled but no time booked. Next available, 3 days later on a Saturday. Great! I don’t have to miss unpaid hours at work. Since the number in phone is work, I give lady my cell number and told her the number on file is an office number and to please use my cell. No one will be at the office on a Saturday.

We placed an order for a GE Profile refrigerator (model PFE28KYNFS). We also ordered an installation and haul-away of the old fridge. The new fridge got delivered to our home on December 23rd 2021, but could not be installed – the installers said that we needed to first replace the valve on the water line. So they left the new fridge in its original packaging in our garage, telling us to request the installation when the valve was replaced. We got the plumbing fixed the next day on December 24th 2021 and called Home Depot’s customer service to set up a new installation appointment. The earliest appointment that they could find was on December 30th 2021.

My dryer was scheduled to be delivered on Jan 19, 2022 between 3 and 7 pm. On the day of delivery, on the website, it says: "Your appliance is already on the truck ready to be delivered to you" So I waited and waited till midnight. But no phone call, and no delivery arrived. When you know you can't make the delivery for whatever reason, you at least need to call and let your customer know. I called their customer support the next day. They wanted to reschedule my delivery 2 weeks later, what a joke. Only when I firmly rejected that did they agree to reschedule it to five days later. Let's see whether they can do a better job the second time.

I WANT TO FILE A COMPLAINT. THE SERVICE WITH HOME DEPOT IS HORRIBLE!. During Black Friday sale I purchased (Refridge, microwave, dishwasher and stove) from The Home Depot store in New Rochelle, New York. My items were slated to be delivered January 10th. I stayed at home and no one showed up. I was on the phone with both the appliance manager at the store and the delivery customer service for 4 hours only to hear that a product was delayed and didn’t arrive to the warehouse until late. I received no phone call or anything notifying me of this and therefore I missed a day's worth of pay. I finally reached a supervisor who said the next available date is January 18th (which is today).

My wife and I purchased a refrigerator on Nov. 30th 2021. We were given a delivery date of 12/15/21. Needless to say it never made it. We never received a call or text stating there was a delay, I spent three days after and I couldn’t count how many calls I made to different parts of the company. I was finally given a new delivery of 12/31/21. Nope never happened. No calls from anyone again so I started making calls again. They told me delivery was re-scheduled for 01/05/22. That day has come and gone and we Still don’t have our refrigerator. I call again and they tell me 01/10/22 today and it never showed up. We will never ever spend another penny with this company again. So tomorrow I will call them for the 5th re-schedule. The Home Depot does not have a customer service department. They don’t know what customer service is or means. They are a joke at best.

F- on refrigerator delivery. Took 8 + weeks to get my second choice (the first order was for the wrong item, then the correct item was indefinitely out of stock). LINNSTAR (to whom this Home Depot has subcontracted their deliveries) finally showed up with the right fridge, then proceeded to give me grief about having to take fridge up a flight of steps and take the doors off to get it in the house. That done, they refused to remove the internal packing materials, tried to tell me that the removal I paid for meant leaving the old fridge in the back yard and left. I'm still waiting for the promised $50 refund from Home Depot. Worst service I've ever gotten from anybody! Goodbye Home Depot - you'll never see me again!

I purchased a microwave to be delivered and installed at a rental property in Pittsburgh. The delivery crew showed up and installed the microwave, but the door wouldn't open. They left and said call the customer service dept, and they didn't have time to correct the issue. After haggling with Home Depot to have the correct model installed the delivery crew showed up and dropped off the new model without installing it. They said they didn't have the drill bits. Each time they fail, my tenant has to call and be on hold for hours to get a human response. The dates keep getting shifted. What a nightmare. I'll never buy another appliance from Home Depot. They should hire better quality help.

Ordered a dishwasher in July, it was delivered in October, it is now December and it is still not installed! Have made multiple calls to Home Depot, been shuffled around to different departments, including calls lasting close to two hours. No action taken by them, no installation still, and they have told me I cannot file a formal complaint or seek any compensation until after it is installed. This means if they do not offer me any compensation, I'll have no ability to negotiate or return since it will already be installed. I received one callback from them, and the person leaving the message did not even leave their phone number. Hands down, this is the worst customer experience of my life. Will never purchase anything from them again.

I bought a Refrigerator in March of 2020 and also bought a 5 year extended warranty. I had the service repairman replace the power switch on the Refrigerator and the Freezer still does not work properly. It has been checked 2 times and still not working. I have to restart the Refrigerator every 4 to 8 hours to keep it running. I think the Refrigerator should be replaced with the extended warranty. Thank you, Danny **

If I could give no stars I would If I could give no stars. Bought a over the range microwave from them to be delivered and installed. To be delivered on November 2nd. When it got here it was damaged so I sent it back. They put the next delivery off until Dec 1st. Then called me on the day of delivery that someone called out and they would need to reschedule. Put me off again for another week because they said they were fully booked. Lol except I am not laughing. Probably come up with another excuse why they can’t deliver again.

This is for appliance installation from Home Depot in North Jersey, Vauxhall store; the delivery agent is based out of Perth Amboy. Am saying this because maybe issues I encountered are just regional. I had delivery of my appliances on 11/18/21 and they were to install an above the range microwave. The installer said he could not do it because the electrical outlet had to be relocated. He advised to get it relocated over the weekend, which I did, and they would come back Monday 11/21 to complete the job.

Delivery team arrived an hour after their scheduled time. Refrigerator came with a large dent in back. Paid for installation, yet the stove was installed with the wrong size fitting resulting in a gas leak and an emergency call to the gas company. I called customer service and was met with a very rude woman who said they couldn't get anyone back out here until next week. I have spent thousands of dollars on new cabinets and appliances here, this is not acceptable!

We ordered a suite of appliances in early October and scheduled a November 12 delivery date. Well, Home Depot was a no show yesterday. We were supposed to have received a text with a four hour window. When we inquired, we were told that the dishwasher and microwave were on back order until January, and that the fridge and stove were pushed out to November 27. Again, NO communication that this was occurring. Meanwhile, in preparation for delivery, all of our appliances had been disconnected and moved to the garage. Not only that, we had financed for 24 months, no interest, and I had already made the first payment.

I bought a matching pair washer dryer. I checked before I made the purchase that they had lots of them in the warehouse so supply chain was not a problem. The delivery was scheduled over 2 weeks away from when I made the purchase. Ok, lots of deliveries, I get it. The big day came and the installers left before testing out the machines The washer didn't work. I called the 800 number immediately and was told installers would have to come check it out. 2 different installers showed up 4 days later and confirmed, the washer was broken.

I went to Home Depot in search of a new washing machine during the first week of October, 2021, in Wareham MA. I ended up picking out a model that I was happy with after doing some diligent research. The washing machine was a WhirlPool WTW5005KW, SKU 1005-220-594 with a purchase price of $648.00. The purchase was made on 10/6/21 and the expected delivery date on the invoice says 10/26/21.

I placed an order for Samsung fridge & stove. I had to wait for more than a month without freezer. Had to changed order for 2 times though I didn't receive in due time. So bad coordination Home Depot & samsung.

I purchased a washer and dryer from Home Depot 4 weeks ago, and delivery was scheduled for about 10 days later, including haul away services. Since then, delivery has been postponed, haul away services were refused on the spot by the people who came to deliver, and I've spent about 3 hours on the phone trying to sort all of this out. In short, the originally scheduled delivery simple didn't happen, despite us receiving an alert the day before that everything was on schedule. I called both Home Depot and the delivery company the following day to see what happened, and no one could even find my order. By the following day, they at least had a record in the system and rescheduled my delivery for *three weeks* later.

Made a online order for a Samsung stove and microwave on 9/13/21 and was told it would be delivered on 10 /23/21, But now they say it won’t be here until 11/30/21. I can’t be without a working stove for this long and I believe that Home Depot should make this right. What is the problem with getting my order to me on time or at least in a timely manner? I’ve been waiting on this order with a broken stove for over a month now and now you want me to wait for another month and a half! This is completely unacceptable. I need my stove for the holidays - as my family is all coming to my house (20+ guests) and I need a working stove for that!!! I had a chance to buy another stove at the same price from a different vendor, but chose to give Home Depot my business, and now the other appliances at are no longer available and I am irate, that I chose to do business with Home Depot.

Over the last three years we have purchased major appliances, refrigerator, washer dryer (for my son) and now a washer dryer for our home. In each case we were given a specific date for delivery. In the first case, the delivery was delayed 3 weeks (past Christmas) after the date they gave us. In the second case 14 days delay and now instead of October 7, the new date is October 20. The problem is that in each case they called the day before it was to be delivered. No more!

Buyer beware! HOME DEPOT does not deliver themselves if you order a major appliance! They use a third party company, MDO. Once MDO makes a mistake with your delivery you are in for a world of hurt and stress. When you order a major appliance from HOME DEPOT, they will tell you that the delivery team will provide you with a 4 hour delivery date, for example; 8am to 12 pm. Also, they state that on the delivery date you will receive a notification 30 minutes before they arrive on that date. It could be a text message or a phone call. I never got that notification and was doing something and did not know they were on the way; I had been checking my phone periodically. So, the first mistake they made was a missed notification they should have made. I went outside and coming back in I saw a placard on the door saying they had been there. I was upset because I didn't get my notification.

08/05/2021 Order #** $2,202.71 LG Washer & Dryer + Install Parts. 08/13/2021 1st delivery attempt: dryer dmg -- verified order, including install kits, included in 2nd delivery; difficult time getting HD/LG to understand ENTIRE delivery was refused by delivery company -- told to call back after delivery acceptance for inconvenience allowance. 08/28/2021 2nd delivery attempt: randomly rescheduled. 09/04/2021 3rd delivery attempt: no installation parts included - got parts from local HD store & installed ourselves. 09/24/2021 Called HD & LG for 'inconvenience allowance'. HD said call LG.. LG said call HD. No one 'noted in our account' the inconvenience allowance'.. Feels like it was ALL A LIE to keep us from cancelling the order!

I purchased a washing machine on August 1, 2021. It took me over a month to realize the hot and cold water were reversed when the machine was installed. Home Depot accepts no responsibility after 30 days. IF I buy anything else from Home Depot, I will check every detail as soon as it is delivered. It appears that Home Depot does not care if customers buy from them again.

Ordered a new LG washer & dryer for delivery and added everything that their site said would be required to have it installed and tested upon delivery. When it was delivered, the delivery team refused to even bring it in the house because they said they could not install the washer without a pan. They wouldn't even connect the dryer and instead left both washer and dryer in the garage. Horrible service.

I bought a GE gas range which was delivered. I looked at the range sitting in my living room and everything looked ok. I didn't think to look at the undercarriage and since I was in the middle of a remodel, I did not hook up the stove for almost 2 months. When I did, this past weekend, My handyman and I were unable to level the stove. It was then that I noticed there was a bent piece of metal that held the cheap plastic leg which is now at an angle and unable to align at right angles to sit on the floor straight. The broiler drawer was bent by 10 degrees on that side away from the stove and there were scratches on the drawer that I hadn't noticed before.

This is the second appliance order (I didn’t learn my lesson the first time) delivery you've managed to give me the run around on. Ordered on August 25, 2021 at 10:27pm CST as they were updating homedepot.com and the system put my zoned store's address instead of my own. I didn’t catch this till my confirmation was sent. Spoke to someone from the delivery team and I get told anytime a customer edits their order after placement it’s considered fraud. She stated she corrected it and it should still arrive Thursday.

First attempt at delivery - June 2021. Delivery guys unboxed the gas range on our front lawn and brought the gas range into our kitchen. Then indicated the refrigerator had to be moved. Apparently they were not allowed to lift the range up and over our countertop. They left with all the packing materials strewn across our front lawn. Our township does not take huge boxes so we kept it thinking we would be contacted about a retry. After several days I contacted Home Depot to learn that the delivery and setup was contracted to a 3rd party and that I would need to reschedule which I did. I got a call the day before indicating they need to reschedule which I did. The day of delivery came and nothing happened. I called the delivery company and they told me they don't have the stove to deliver and that I would need to get a refund and repurchase. Called Home Depot got a refund.

I ordered my appliances for my kitchen renovation. Home Depot postponed several times. Finally a date was fixed and I was waiting at home to receive but not happened. I called and after a long waiting I was told that the delivery again postponed for another two months. I asked why nobody called me or informed me with no answer.

This is my first major appliance order from Home Depot. I ordered a stackable washer/dryer on the day I closed on my house on 07/21/2021 in store. The lady who helped me ordered it on their website. She told me they were backordered on on the dryer and suggested I wait until they can deliver both, which would be over a month from then on 08/31/2021. However, they already charged over $1700 on my credit card while I had to wait a month for it. She entered my phone number wrong on the order after repeating it many times, and luckily I caught it weeks before it was to be delivered. If your phone number is wrong on the order, it will be hard to track it. I called their customer service line to fix it, and it gave me the runaround until I figured out a way to find an actual human to fix it.

My husband & I order a refrigerator off the Home Depot site on 8/16/21. We got a notice that our refrigerator has been delivered but it wasn't. My husband went to the store that was handling our order & come to find out there was a fire at their warehouse & we weren't informed of this neither was the home depot store and he did this several other individuals on this day alone. Long story short we can't get our money. Everyone at the store is clueless on how to resolve the issue. It's not hard. Give me my refrigerator or my money. It's been 2 weeks and counting & no ones knows anything.

HORRIBLE APPLIANCE POLICIES EVEN WITH EXTENDED WARRANTY! Spent nearly $2000 on GE Washer & Dryer - sounds like it's going to go through the wall. Home Depot response: "So Sorry. It's been over 48 hours so we will only send service out". This is the 2nd SAME WASHER sent. Is the 3rd one supposed to be the charm? Lady Lake, FL: JD, Manager, Joan (who is as worthless and effective as the machine) and Chanel (customer service corporate) who repeated the same thing: "too bad, so sad" then transferred me to a system to make a GE appointment that after 20" still never answered. I just spend over $5,000 at home depot since mid-July. THAT WILL BE THE LAST OF MY HARD EARNED MONEY THEY'LL RECEIVE!!!

Temco Logistics. How do you still stay in business? Your Yelp reviews suck!!! Home Depot. What idiot Home Depot higher up makes the decision to keep making HD customers suffer with an ** delivery service like Temco Logistics? And why only use one delivery service? Why not use a few and create competition? Have you seen Temco Logistics Yelp reviews? Do you know the hours I spend with your phone reps over Temco Logistics' ** failure to deliver?

During a kitchen remodel this year, we ordered a GE cooktop for the island around the end of March 2021. Delivery was set up for a month later, the end of April. Then rescheduled monthly for May, June, July, then the middle of August. Two days before that delivery date, it was pushed out again for two more weeks. I have called numerous times and talked to Home Depot customer service to track my order. All they could tell me was the product was "under production". They could or would not call GE to track the order. Seems like once they place my order with GE, it is out of their hands. All while Home Depot had my $2200 for the product. GE could not tell me anything because they do not recognize my Home Depot order number. Seems like a huge disconnect between Home Depot and General Electric. All while I wait months for the GE product I bought at Home Depot five months ago!

Supposed to have a dryer purchased from Home Depot in King of Prussia, PA on August 3rd. The delivery was scheduled for August 20, 2021, today, between 11 and 3. The delivery was confirmed last week. Dryer never arrived. Called Home Depot 5 separate times beginning at 4:30. Was told they cannot reach the delivery people because their "phones are shut down." The salesperson explained that he could not help me. Called back an hour and a half later. Waited on the phone through 30 rings before someone picked up to tell me that she couldn't find my order.

It has taken 5 attempts to get a microwave delivered and installed. The initial microwave was part of a complete kitchen package and was damaged when delivered. On the second attempt nearly a week later they just didn't show up sending an email after the fact stating the delivery needs to be rescheduled again. On the next attempt 3 days later, they didn't call, they just showed up, then called and said they couldn't wait so we had to reschedule again. The next attempt was 2 days later. They said they would give a 30 minute call before they arrive, of course, we received the call 10 minutes before that we couldn't get to the house in 10 minutes and they again left w/o delivering. So we are now on our 5th attempt to get a simple microwave delivered and installed. Worst customer service ever as far as the delivery is concerned.

I don’t know where to start. This was the worst delivery I’ve ever had in my life. Delivery guy had too much attitude. His name is Gregory **. He DID NOT listen what I was explaining. I feel like he had drugs. He did not know how to talk with a girl. Washer and dryer needed to install but this guy just left everything in my garage. I tried to explain him that these 2 things needs to install because I paid for it. He said no he cannot and gave me the number to talk to company.

Bought an LG refrigerator for 3417.28 plus ta. To only break down not even 3 full months later... Do not buy their crap, Home Depot doesn't even stand behind their stuff but 60 days. Making a claim is literally a nightmare.

We purchased a LG refrigerator from Home Depot. We purchased the extended warranty for our $2000 refrigerator for an additional 200 bucks. 3 weeks ago the unit failed. We are still waiting for a service person to show up and fix it. Junk and terrible service is all I can say. I will tell everyone I know about this.

Home Depot itself provides excellent retail service and I purchase items from Home Depot quite often. Their partnership with Same Day Water Heaters has lost them my patronage due to the very poor experience I had with the partner service provider that could not keep to their supposed 'same day' service window and utter inability to keep me informed about the plumber's whereabouts or give any firm time to appear on site when they missed their appearance window and I was giving them an extension. This service provider clearly cannot control its job scheduling and its customer service representatives, though courteous and professional, are utterly useless in terms of customer advocacy.

The washer is perfection. Electrolux 527 front loader. However, any washer needs to be installed. Home Depot offers an "installed price." Well, the installers did a very bad job and now the water intake valves are burned out and parts are extremely scarce. Result: no washing machine and desperate for clean clothes. We are buying extra underwear at Target and handwashing in the sink while we wait for parts to come from who-knows-where. Not what you expect for a thousand-dollar purchase.

Purchased in store $6800 worth of new appliances (whole house including Laundry). When purchasing, I told sales associate I didn't need for a few months as we were building a new house. "NOT A PROBLEM" he said. I called the store and got no answer in delivery 3 times prior to "their delivery date." Left a message with customer service as to new delivery date I needed. Delivery calls me and says "they have a delivery policy of 60 days after purchase" NEVER TOLD THAT!!! I told deliver The date I needed.. THEY SAID WE CANNOT GO PAST 60 DAYS!!! NEVER TOLD THAT. TOLD THEM JUST GIVE ME MY MONEY BACK AND I WILL SHOP ELSEWHERE!! HE said "not a problem" your cc will be credited within 3 days! It is taking them more time and energy to send appliances back to each distributor and refund my money than just postponing delivery date. NEVER BUY APPLIANCES FROM HOME DEPOT!!!

My refrigerator purchased at Home Depot was delivered 8 days ago. After 6+ phone calls, they have no idea how to get a plumber to my house so I can plug in my refrigerator, although they PROMISED to do it. I had made an appointment to pay for my own plumber, but Home Depot said they offer this service free which would only take 24-48 hours. Then they promised it would be 72 hours. Then they promised Tuesday at the latest. Today is Friday. They told me that after the plumber put in a valve, Home Depot was to return to put it in my kitchen. After hours on hold, they've given me many promises but the fridge is still in my dining room. They even gave me a phone number to call which had been disconnected.

The fridge works ok, the delivery men broke a window and the company that works as a 3rd party vendor (GE, Forward Final Mile) is trying really hard to not pay the claim. Believing the delivery men over my account. Because I would lie about a broken window. Never again will I order from Home Depot for delivery.

I had ordered a dishwasher 3 weeks ago and had it scheduled to be delivered today between 7:00-11:00, took the day off and had an electrician scheduled to arrive this afternoon to install it. At 2:30 I got a voicemail letting me know they rescheduled the delivery for 10 days later. Unreal! Now I am trying to call their 1-800 number and needless to say it is impossible to get hold of anyone. I will NEVER order an appliance from Home Depot again. Horrible customer service.

I placed an order for Washer/Dryer and selected the date 07/15 for delivery. On 07/15 morning I was told that the delivery driver's wife went into labor and the delivery cannot be made. They rescheduled the delivery for 07/19 between 1-4 PM. On 07/19 at 6 PM I get a message that the delivery truck came and waited outside for 15 mins and left. They did not ring the bell nor did they knock on the door, not sure what they were expecting? Me to be standing on the driveway? I call them back and they said once the truck comes back to the depot, they will call and reschedule and also send an email. Neither of that happened.

My husband and I purchased a refrigerator from Home Depot in the first week of June. Believe it or not-----STILL NO REFRIGERATOR! We were told that the truck broke down the first time. Then we were told that they were confused about the July 4th holiday and did not deliver as promised on July 5th. Then there is today. It is 10:35 pm. No delivery. We are sick of the excuses, sick of the lies, and sick of utterly pathetic customer service. If you do not care enough about your customers to fix this problem, you will go out of business. I intend to tell everyone I know to avoid the headache of being without an appliance for such a long time. This is horrible service Home Depot... and it may be the third party vendor's fault, but it is your name on the receipt of purchase. This is unacceptable. "The truck broke down". Then buy a better truck. How about that for a solution.

Home Depot is really bad with their appliance delivery, ordered my washer and dryer in June. They gave me date of delivery July 1st and someone called me and said truck broke down so they have to reschedule to July 10 and again I received a call saying truck has some issue and cannot make it. I would never buy appliances from Home Depot again, it was my biggest mistake.

Waited 2 weeks for install, said truck broke down, couldn’t come. Second install date attempt said valve broken, not done. Said they would send complex team with plumber to fix and install. Third install attempt they said they couldn’t, need plumber, not done. I had plumber fix it. Fourth attempt to install, one of the pedestals did not have all the hardware in the box, not done. After almost 5 weeks, and multiple calls & visits to Home Depot, still don’t have items installed. They keep saying they are working on it. Was even escalated, but no one helps you. I’ve asked for my money back to shop somewhere else, no response. Imagine going without clean clothes and linens this long.

This has been on order since May, last tow delivery dates were missed due to damage at the dock. 3 months and still no dryer! The 1st attempt - they did not see the order for installation and took dryer back, 2nd attempt - day off they called and said it was damaged, 3rd attempt someone showed up with the installation parts but not the dryer. I called the 800 number yesterday and the lady stated she sees in the notes this one was also damaged and their departments are not communicating with each other. She said call back tomorrow since she is not able to call me and she is there to answer the phones, but no one can assist with the issue and to call back! Now I am on hold for 15min with no resolution.

BEWARE - Messed up ordering system and no management or responsibility by staff in the store, I went into the Gosforth Bakersfield store looked at and bought a Refrigerator and paid for delivery .... After a few days when there was no call to arrange delivery, I called the store ..THIS IS WHERE THE HOME DEPOT DELIVERY CIRCUS BEGAN! No one at the store or at the various tel numbers could put me in touch with the delivery people, apparently this is a separate "contracted" service.... then they cancelled my order, even though they had charged my bank ... So if you buy anything large from these very disorganised people < don't pay upfront for it >>> only pay if you are taking it with you .... And don't expect any help from HD because they don't care about you!

We purchased a new KitchenAid Dishwasher as our 4 year old GE had an intermittent problem suspected to be the Circuit Board which was back ordered for at least a month. We had to buy a higher model than originally wanted due to Covid shortages but they discounted it to price match another store, so came out the same price. Delivery was set and we were given a delivery window 9-1pm. When I looked on HD website the order allowed us to track it and it said 7 deliveries ahead of us. OK, no way that will be on time but no biggie as I was working from home anyway. They arrived 1.5 hours late but never called as they were supposed to.

4 new kitchen appliances delivered when they said...almost successfully. The contractor that delivered the appliances indicated that Home Depot did not give him the Order to remove the old appliances. I was not home - someone else was there (OR I WOULD HAVE DENIED THE DELIVERY). They put the new appliances in my garage (unboxed the stove and fridge!) and that is where they sit. I should not have to call/fight/argue for this to be resolved and that is why I am writing this now. They should have been out there the next day making this right!

On April 22 I ordered a gas range, microwave and dishwasher online. Ordering was easy and being charged in full was easy. Unfortunately here is where the good part ends. Delivery was scheduled for today, June 5. They were supposed to call the day before to provide a four hour delivery window. By 6PM last night I get nervous and call Home Depot. Customer Service Rep states he just spoke with the delivery company and they have received all appliances and are loading them on the truck “as we speak”. They would call me within an hour to provide the time for tomorrow. Two hours went by and nothing. Called HD again, they said the delivery team would call before 9PM. You guessed it, no call. Called again at 10PM and was told they are gone for the day but the delivery is scheduled for tomorrow and to call at 7AM.

We ordered a Kitchen Aid dishwasher from a Home Depot on the NC Outer Banks. We live in Virginia and must travel two hours each way to our house in NC. The dishwasher was delivered on May 3 as scheduled, but due to a stripped connection, the driver declared it defective and took it back. Because of shortages (due to the pandemic), we couldn't get a replacement until May 24. The process for rescheduling the defective dishwasher took more than an hour by phone. On May 24, the second dishwasher arrived on time and was installed. The driver turned it on, saw that it was beginning its cycle, and left. A half hour later an error message flashed. The dishwasher kept trying to drain (no water in the tub) and the cycle couldn't be cancelled. The driver/installer did not respond to our calls. We spent a couple of hours on the phone with a supervisor, tried various reset options, but nothing worked.

I purchased a washer from Home Depot 447 Laveen Az not knowing the fine print, so I used it three times and had the washer for a total of 11 days not knowing that I only had 48 hours to return it, now when I tried to return it they turned me away and told me to call Whirlpool and I did, I told them nothing was wrong with the washer. I just didn't like the way it washed my clothes and they redirected me to Homedepot.com and then back to the store where I purchased the washer to try to get the store manager to accept the return for a refund.

I want to warn people when buying the extended warranty offered to purchase by Home Depot, to be very careful. I purchased the 5 year warranty, and thought it was good for 5 years after the manufacturers warranty. The chart they show leads you to believe this, and the terms say, starts after the manufacturers warranty. However, my LG washer is 5 1/2 years old, and doing very strange things, and they say my warranty is up. That it starts after the manufacturers warranty. I think the control panel is gone, and after research, that alone is over $200 to replace, not counting labor and their profit on the part..

Bought a new Samsung Refer which we absolutely love. When I purchased it I told the sales clerk that the doors might need to be removed to gain entry. I was assured that the shipping Company and drivers would be informed. When the truck showed up the driver measured the opening and said it would be tight. He said he was not informed in any way that the doors would have to be removed which I have in writing on what is called the “manifest details”. Home Depot salespeople will just flat out lie to you about your delivery. They just don’t give a hoot. Will use Best Buy next time.

Delivery and installation or purchased dishwasher. I purchased a dishwasher from the Evergreen, Colorado Home Depot store #1535. When I purchased the dishwasher the sales person went at length to tell us about the delivery process, which included we needed to make sure the dishwasher was installed and working before the delivery driver(s) leaves. The delivery was done on April 8th, 2021. The driver said they don't do the install. We showed them the paperwork which included highlighted paperwork that the sales person gave to us highlighting install and working.

The delivery of a refrigerator was supposed to be on 3/30/2021 between 10 & 2. Did that happen? NO. All went smooth until the driver called to say he would be at my house in 30 min. All of a sudden he called back wanting directions. I gave him directions but evidently he couldn't comprehend what I was telling him. We do live in a rural area on a ranch but my husband was waiting for him at our gate. Actually he waited there 3 hours!!!! And when I called 1-800-455-3869 they told me he attempted delivery but missed you. HE WAS NEVER HERE because my husband was waiting for him. We made arrangements to have this delivered and THEN THEY DON'T SHOW UP. And I was told that the truck would not try delivery again that day. No one thinks about how you put things aside to be there for the delivery. They just think about themselves.

I would give zero stars but I am forced to at least select one. I purchased a refrigerator on Black Friday 2020. It was never delivered. I called in January 2021 and asked about delivery. The rep in major appliances basically blamed the late delivery on Covid. He spoke to me as if I were a bothersome woman that was wasting his time for having the nerve to question the delivery of a nearly $3000 purchase. He said the new delivery would be March 9.

I bought appliance package Feb 15 2021, and at time of purchase didn't notice delivery time was scheduled for April 26, I called and rescheduled a earlier delivery time for March 3, took day off from work and appliances never showed up, I called Home Depot and was told the delivery company never received the appliances, and delivery time was reset for April 30. I just don't think is fair for people to pay for things they won't be able to use in my case until after over two months. I will be updating this review after April 30.

Fair Warning... This is an Opinion. NEVER under any circumstances should you buy an appliance, especially a washer at the Home Depot. Completely incompetent, unprofessional to the point I threw the delivery guy out of my house when he started taking pictures and wanting me to sign for something he did not install.

Ordered a Laundry Dryer and asked was it in stock. Was told yes and could deliver in 7 days. They call late night before to tell me it didn't get on the truck, must reschedule. I reschedule, they never call me the day before, so at 8pm I call them, get shifted around then I am told they are waiting for it to come into warehouse, so I will have to reschedule... Different story each time. That was a lie, they did not have product in stock, so the story is still not resolved. Disappointed in Home Depot. Consumer Affairs is likely complicit because they have not given Home Depot a rating, the store has been around for years.

Long Island NY here! Holy God... Home Depot subs out to a local delivery company that has now blew me off on 2 delivery dates!! I bought a Dishwasher. Was supposed to be delivered 3 weeks ago on Saturday 7-11am. I called at 11am. The HD 800# had no idea what happened, the delivery company said they called me to cancel delivery... not true!! Today delivery set 11-3... no show/no call + the delivery company would not answer!! Spent 2 hrs on phone with HD, eventually speaking to corporate they could not get in touch with delivery company. They did nothing... 2 different dates, EXACT same problem and HD has no number to call them!!!! Run away from HD. They could not give any level of support and could not care a less. GO TO LOWE'S, GO TO BEST BUY... read the god awful reviews... stay away from HD!

Don't order a large appliance from Home Depot, unless you take it with you at the time of payment and are capable of installing it yourself. If you decide to let them deliver, plan on being at the upper limit of angry before they leave. After my experience, I'll never buy anything at HD that I can't carry out in a plastic bag. We ordered a Frigidaire electric range and requested delivery on 2/25/2021. The salesman in the store told us very specifically the delivery crew was supposed to inspect, install and verify operations before I accept the order. The crew called 30 minutes before they arrived and said, "We're just dropping it off, right?" I told them what the salesman said they were supposed to do before we accepted the range. They acted like that was the first time they'd every been asked to assemble and plug in an appliance, and acted like they were in a footrace throughout the delivery, asking repeatedly for me to sign the order as delivered.

We ordered a gas range that was to be delivered on 02/18/2021 and they came to deliver it but due to the pending inspection they said that we should reschedule the delivery for another day which then came out to be 02/25/2021 and the guys left with the range. On 02/25/2021 the guys came without the range just for installation, I guess because in their system it was marked as delivered by the guys who came previously, so we were again told that they will deliver it on 02/27/2021 between 10:30am to 2:30pm.

Ordered my gas range back in November 2020 but back ordered and won't be delivered till Feb 14th. I received a call on December stating the appliance is delayed and will reschedule for Feb 27. Fast forward to Feb 26, I contacted HD and they confirmed it will be delivered the next day between 7-11am. I waited for the delivery but nothing arrived. I contacted HD and was transferred to delivery company. According to delivery company nothing was scheduled for the 27 and the last note in their system was for the rescheduled delivery from the 14th. At this point I have already removed my old appliance from the kitchen ready to be picked up but now appliance didn't arrive I have no range to cook till the next delivery date 3 weeks from Feb27th. All HD can tell me is we're sorry and we understand your frustration. Never again I will buy anything from HD that would require delivery. Be warned consumers, you'll need a lot of patience with HD delivery services.

Updated on 03/16/2021: Here is my update. Today March 16th I looked at the order status of my refrigerator, since it is suppose to be delivered tomorrow. It says "delivery attempted". Yes, and attempted delivery one day before it was suppose to be delivered. Well Samsung says my refrigerator was sent to the wrong delivery warehouse. Yes, the wrong delivery warehouse. So now Samsung pushed my delivery to April 21st. Why? Because now my refrigerator is on backorder. What about the refrigerator in the wrong warehouse?

Paid $2500 for a refrigerator. After they missed 2 delivery appointments, they finally showed up on a Sunday. Took my old fridge out and then unwrapped the new one. It was completely caved in on the top. Needless to say, I refused it and asked for a replacement as I couldn't even get the doors open on the new one. It will be 40 days until I can get a replacement. Yes, 40 days. Called manufacturer, and they say they can't have it made for 40 days. They advised I ask Home Depot for a loaner. I have no refrigerator, as my old one has now completely stopped working. Home Depot won't give me a loaner. Told me nothing they can do. Don't buy from Home Depot, in my opinion. They don't care. I am getting my money back and never going to Home Depot again. You have similar issues? Stop patronizing these stores. Go to a small family-owned company. You pay a little more, but it's worth it.

I wish I could give 0 stars. Bought a washer dryer in Dec. Had it delivered on Jan 02. They have a 48 hour return or replace policy if machine doesn't work, I called on Jan 4th machine wasn't working. Was told 7-10 days we would get a replacement someone would call. NOBODY CALLED. Jan 21st called to see what was happening, I was told manufacturer forgot to post replacement order, which is fine. Everybody makes mistakes. All was good until I placed another call 2 weeks later. Same thing happened then another same thing happened. Then I said enough is enough. I don't want a replacement just remove it from my house. They said they had contacted the carrier to pick up. Called the carrier. They have no such order....

Updated on 2/17/2021: In my last review, I spoke of the HD response to COVID in that they cut the credit limits on their HD credit card. When that happened I did some research and it happened to a lot of people. So I was about to write them off but they had an incredible washer/dryer sale and I got sucked in. So I bought a Samsung set. I didn't know at the time that HD knew these units were back-ordered. When I bought them on 11/4/20 I was told delivery couldn't be until 12/20/20. And that delivery happened on time except one of the doors on the appliances was smashed. I asked if they could leave the rest and they said no, that HD won't let them install unless it all arrives together. Since then?

I ordered a Samsung refrigerator at Home Depot in Madera California on November 14, 2020. It Was Scheduled To Be Delivered December 23, 2020. The day of delivery came and I did not receive any text/email/call to notify my appliance would not be delivered, I called Home Depot and the date was changed and it would be delivered January 5, 2021, well that date came and once again I didn’t receive a phone call to say it was set for a different date for the 3rd time this time saying it would be delivered February 15, 2021, that’s 3 whole months since I placed my order, mind you my refrigerator has been leaking water and it’s now staining my carpet. Well February 15 comes and once again they can’t even call me to notify it has been pushed back once again. At this point I’m frustrated!

Bought GE Washer and Dryer. Delivered 11/23. Washer broken. Redelivered 12/11. Dryer not installed properly. More heat and lint in laundry room than in machine. Washer not wringing out clothes. Dryer taking 1 1/2 hour to dry 5 towels. My 10 year old machine did in about 25 minutes. Set online appointment and they never showed up. 42 minutes to speak with a real person to get an appointment for next week. Terribly disappointed. Next time, I'll go to Lowes or Best Buy!

I went online and paid for by credit card a full set of appliances 11/11/20. I was informed that my delivery date was 3 months later 1/29/21. OK COVID is happening, there are issues, it's not great I have to pay IN FULL that far ahead, but these are different times! 3 days before delivery, I receive an automated message saying my delivery date has changed to 3/5/21.

First time purchasing appliances from this big box store and it was a complete nightmare. My washer and dryer was delivered on NYE. The next day, after running a full cycle, we found out the washer had a leak coming out of the door. New Year’s Day was a holiday so we didn’t call until the next day. Because we waited more than 48 hrs to call And report the problem, Home Depot said there is nothing we can do and we need to go through the manufacturer. After multiple attempts to get it serviced through GE, I now have a $2000 washer (and dryer) in my home that is still not working. HORRIBLE Customer Service at HD, they just lost a customer. Not that they care one bit.

They do not tell you only have 48 hours to report problems/defects. They also do not tell you the installation is on a separate day than delivery. By the time you can get someone out for installation the window has passed and they are no longer responsible, that’s when you can’t return and have to deal with manufacturers.

Purchased a dishwasher online at Home Depot Canada. Was informed it was coming on the 23rd between 8:00 to 12:00. They would call 30 minutes before arrival. No call, nothing. I understand due to COVID delays are possible and was warned upfront. I text their helpline who checked on the order and was told they attempted to deliver early in the morning. I was home, no calls, I checked my phones for calls, nothing. OK so now we are playing the “blame the customer routine”. Ok so I asked when can they deliver? Next scheduled delivery is 5 days from the 23rd making it the 28th.

We ordered a LG washer and Dryer set on-line to be delivered on 1/16/21. All went well through delivery. Wish it ended there. Later that day, we started wash and when we used the dryer for the the first load we heard a rubbing noise that intermittently got louder and softer. We immediately (the same day as delivery) called the home appliance issue line 800-455-3869 that they required us to report defects/damages within 48 hours of delivery. This is where it all went downhill. Apparently, Home Depot (HD) must report any damages/defects reported in the 48 hour window to LG so that defects are addressed by the manufacturer and not HD. First of all, very wrong of HD! I didn't direct buy from LG. I made a purchase with HD.

Ordered new range from Home Depot online January 8th. Was told it would be delivered January 20/2021. Then received a call saying it was back ordered until March 15. I understand there is a problem with appliance orders due to COVID but not sure why they are able to charge me in full 3 months in advance of receiving the appliance. I can understand them getting a deposit but payment in full? When I called Customer Service you can guess the type of disinterest I was met with. Basically offered to refund my money but would be off the wait list for the appliance I wanted.

On January 5, I ordered a washing machine from Home Depot which was supposed to be delivered on January 8. To make a long story short, the delivery driver claimed he couldn't find my address (I even went looking for him) and so the washer wasn't delivered. I then contacted Home Depot and canceled the order. I then ordered a washer from Lowes and it was delivered on January 9.

DO NOT EVER order appliances from Home Depot unless you can walk out the door with them. Ordered in October 2020, found out early January 2021 that they actually had NOT ordered the fridge (their explanations up that point was that it was "back ordered". Four hours of dealing with Head Office and only resolution was refund of our money...and we got the fridge and deepfreeze from Trail Appliances the next day. Lots of excuses, lots of blaming, and even the suggestion from on Customer Service Rep that we "consider going to the Brick" to get the Fridge and Deepfreeze!

Ordered my dryer in Nov, scheduled delivery was for 1/6/21 as it would not be in stock earlier. I wanted a plain, mechanical controlled dryer, not anything fancy. My husband and I both took off from work to be home. They either went to the wrong home or did not bother to come to the door and ring doorbell to let us know they were here. I did see a truck pull in front of my neighbour's house across the street and went out to check. It was not there for even 30 seconds before it drove away! NO attempt to contact us! I have a security cam, and it shows NO ONE CAME TO OUR DOOR! The delivery window was until 6 pm, but when I called at 4:15, the drivers had already GONE HOME! We were their last stop, and they OBVIOUSLY wanted to go home EARLY!!!

I bought over $9000 worth of appliances from Joe at the Home Depot in King of Prussia. My credit card was charged in full for the items, but alas, it was pure HELL getting delivery of these items that were sitting in their delivery warehouse from the beginning of December 2020 to January 2021. We had agreed that I would get delivery of the items as they came. So Joe gave me 4 delivery dates spread throughout December 2020. As each delivery was confirmed by phone by RAI (their Allentown delivery branch), I confirmed the dates and made sure the entire day was free for these people to bring my appliances.

After 2 attempted installations of a Bosch 100 Dish Washer, it remains uninstalled and unresolved. Home Depot uses third party contractors and nobody wants to take any responsibility for not having parts or qualified people to complete what you pay for when you purchase the appliance. They allowed me to pay for installation and parts for the installation and are now telling me that I need to have a contractor come to my home to install an outlet for a dishwasher that can be installed with an outlet or hardwired. I have spent more than an hour being bounced around and given different number to call, but at this point this remains unresolved.

We bought LG Counter Depth Refrigerator and after 53 days of use, Broke down, no power to unit. Took LG 19 days and 3 missed appointments to tell us unit is Unrepairable due to Mother Board Defective. Instead of requesting a Replacement Refrigerator, which would have Prioritized our concerns and order, Home Depot was instructed by LG to Credit Defective unit and place a new order, which placed us last in Line. Ours broke down 10/28/20. Home Depot reordered 11/20/20, promised delivery date 1/25/2021. Unbelievable- Appears Home Depot has no creditability with LG and allows LG to control Home Depot. Very apparent that Home Depot just wants to sell LG Products and not take care of their customers. True also with LG, which has the worse Customer Service Department we ever dealt with and Home Depot is following in LG footsteps.

We use Home Depot a lot so this review is for their large appliance department. We took advantage of the sales on July 4th and ordered 3 LG brand kitchen appliances online, after looking at the models at the local store. We ordered on July 7th and were told the items would be available on Aug 30. Then the delivery date was revised to Sept 30, and then Oct 30, and then Dec 4 almost 5 months after the purchase. The three items come in Dec and we are told the dishwasher would need a separate install appointment due to the need for a plumber. That install happened on Dec 14. The delivery and installation were flawless, but communication by Home Depot on the install procedures was non-existent. Just wanting folks to beware if you need your appliances soon. We didn't do it wasn't too bad but 5 months wait is a bit much even during COVID.

We purchased a new refrigerator from Home Depot in Tulsa, OK, on September 26, 2020. It was an LG 20 cu ft refrigerator with an ice-maker. The refrigerators were not in stock, and they informed us that delivery would be made in December 2020. We were fine with that. In early December, we were notified the refrigerator would be delivered the very next day. We live in a high-rise condominium building in downtown Tulsa, so we had to schedule a delivery time window and reserve the loading dock--which we did.

I ordered a Samsung laundry set (Included stacking Kit) from Home Depot. They dropped off a brand new dryer and washing machine. They did not install it because the drainage pipe was not big enough for the new machine. After this, they dropped off the machines in my garage and left without checking the machine. The new installation date was 2 weeks after they had dropped the machine off.

Home Depot does not explain that a 3 year extended warranty starts when purchase is made, on top of mfgs one year warranty. My freezer needs repaired the first two months and I have to call the mfg because HDs warranty only takes care of power surge the first year. This warranty is a scam.

Purchased the 30 inch Cosmo oven easy to install and very nice. The cost was our decision to purchase the double wall oven. Home Depot was very easy to work with in this day and time double wall ovens are not in store we ordered sight unseen. The order was filled in three weeks expected in this covid time. You will need to purchase a male plug and install very easy task to complete. Doors are easy to remove which we like for easy cleaning. Would I purchase from Home Depot and another Cosmo Appliance yes because it is American made!

Bought a KitchenAid refrigerator 1 1/2 yrs. ago, with a 5-yr. extended service agreement. Three weeks ago it stopped cooling or making ice. I called the Home Depot Protection number and was told I was still under the manufacturer's warranty and should call Whirlpool for service. The earliest appt. I could get was 2 wks. later. When the serviceman showed up, he said the manufacturer's warranty was only 1 yr. This went back and forth for a day and my refrigerator has still not been serviced, now 3 wks. later, while I run to the store for ice everyday. I'm still waiting for a promised service call.

I purchased through Home Depot a Samsung washer and dryer and the extended warranty protection plan. My dryer's heater stopped functioning November 2nd 2020, today is December 1st 2020 and I am still without the dryer. They take forever to give appointments because they hire terrible local companies. I called November 4th to check and they gave me an appointment for November 30th!! Unacceptable..., then they came with the wrong part, of course because they are totally incompetent, now they are saying the part is already at the local company but they don't have anybody available to come install it for another week. In the meantime I have been spending hundreds of dollars on wash and fold, I also have been spending countless hours on the phone with them which is so frustrating, PLEASE DON'T PAY FOR THE PLAN, if you are purchasing buy the extended warranty directly with SAMSUNG.

I ordered a electric stove and it was supposed to be delivered November 27th. Not only was it not delivered but I received a call that it was back ordered. I called and the lady said it would not be delivered until January 6th. I had to call back and reorder because the computers were down for one day. Now it’s December 16th.

I ordered a dishwasher online and paid for it to be installed. When the delivery driver showed up he started to uninstall my old dishwasher. He then told me that he couldn't do it because there was a lip on the floor. He said that he could leave the new dishwasher but that was it. I said, "Let me call my wife and see what she thinks." Before I was finished with that call the guy left. He didn't even reinstall my old dishwasher. He just left. Shame on Home Depot for this behavior. When you called to complain about this and request my money back the call center person said that she didn't do refunds and gave my wife a phone number. She said press option 2. When she did it just said goodbye and hung up on her. This was totally unacceptable from a major corporation. I would give them zero stars if I could. My recommendation is go to Lowe's.

I ordered my appliances in Sept and the first available delivery was not until November. Then, the delivery was scheduled 1pm to 4pm but they didn't show up until almost 8pm. They also did not install my dishwasher even though it was paid for and on the order. Had to reschedule for dishwasher install for the next week, but they didn't call or show up AT ALL. I called and complained but they told me to "call back tomorrow to find out what happened". Absolutely terrible and do not buy appliances from Home Depot.

BUYERS BE AWARE! Home Depot has the worst delivery and installation services. I bought two LG washers: a Mega washer and a sidekick washer. The delivery workers did NOT install the washers correctly by following the installation manuals. According to the manuals, the Mega washer needs to be secured on top of the sidekick washer by installing 4 screws to each of four sides. However, the workers just put screws to the left side and the right side only. They skipped the work and not to put screws to the front side and the back side.

WE purchased a LG dishwasher and and a 5 year warranty. After 18 months the dishwasher is really hard to start. You have to slam the door really hard. Filed a claim four weeks ago and still nothing is fixed. I we get is a run around between Asurion and LG. Also the dishwasher is really poor quality even though it is close to top of the line. Very disappointing.

Had expiration warranty date clearly printed on the receipt. Went to the store just to find out that month ago corporate policy has changed and now I need to go straight to the manufacturer. Called manufacturer, who told me to go back to the HD since they have contract and they have no idea about any cancellation or changes. The only reason we went with HD in the first place was exchange and return policy, otherwise same or identical product is offered much cheaper elsewhere. So now I'm stuck with malfunctioning sump pump and flooded basement.

I placed an online order for a washer and dryer combo on November 10th. I received a receipt and confirmation of delivery for November 14th which stated they would call the day before to schedule. I never received the call and I called on the 14th to see what was going on. I was told the appliances are on the truck and they would be delivered and I would receive a phone call 30 minutes before they deliver. No one called and no appliances showed up so we wasted the day sitting here waiting for nothing. My girlfriend called on Monday and she was told the order never went through but was no being processed. Not quite sure how it was never processed but was also on a truck on the 14th...

I had delivery scheduled for today, a guy shows up and boldly says we have to pay extra for him to remove the doors from the fridge or he's taking back both items when we decline to pay him extra he just left. My refrigerator was 27.4 cu ft and my door is 30. He was a lazy waste of a time, I've been trying to get in contact with his company and not getting through. I've used this company before and didn't have much issues. This guy just made my day worst. Fords delivery service is horrible

The delivery guys are very rude, no considerations. They cannot wait for a few seconds for the elevator to open, then they took back the stove to their truck and left, even we're begging them for some considerations since they are already here.

We order all new LG appliances and the person handling it told me because of Covid there would be no sale this year during Labor Day and said I should buy them now or they would run out so I did. It was scheduled to be delivered and that weekend the sale happened! So I called in and asked for the sale price. They did that after many wasted hours. Then came the delivery and the person delivering said they couldn't install anything but asked for 300 cash to do it on the side. I was all alone and felt very uncomfortable and said no. They were outside whispering and came in and said he couldn't find the shut off to the water and said to call them when I was able to reach my husband that they would come back.

I’ve waited long enough till Memorial Day weekend sale to purchased the appliances package at Home Depot. I ordered the Samsung brand on 9/6/20 and love it. Very excited to get them. I was told that it will takes two weeks which it’s fine. All of a sudden, I got a call from an associate at Home Depot saying that the order is on back ordered till the mid November which I wasn’t too happy but went on and wait bc of the good deal I paid for it which it’s worth a wait. Well, I got a call on the week of 10/11/20 saying that the Samsung appliances has been discontinued and have to cancel my order which I was very upset. The lady said they have been trying to reach me by phone and email which it wasn’t true. They were trying to make themselves looks good!!

Do not even buy any appliance from Home Depot, especially the warranty. They will not honor it. When they do allow someone to come to your house, your appt will be cancelled that day without cause. Call them back and start from square one with the same mental midget customer service all over again.

I have a receipt for online purchase from Home Depot, I have a order number ** from Home Depot, I have a fulfillment confirmation email saying my 2195.29 wash machine from Home Depot Stating that item was delivered, I have a delivery date scheduled for this date 9/29 between 7:00 am and 7:00 pm .. I have a receipt from credit company as well pulling money and then I call to find out where wash machine is as it says fulfilled and I’m expecting delivery today??? And the supervisor of the appliance # says it shows unpaid on the Home Depot side.. So I’m out of a wash machine/dryer/I’m out of 2200.00 missing out of my account/ I’m out eight days of waiting/ I’m out of a trip I rescheduled for tomorrow to be here today/ I’m out of everything as the problem Home Depot is having on their end has become my problem.

Don't buy major appliances from HOME DEPOT. They dropped off a brand new dryer. Not installed it as we have to change dryer vent to the side. But we opened the package after 5 days to install, it was damaged. But Home Depot Customer Service saying they can't do anything after 48 hours of delivery. So don't buy any major appliances from Homedepot. Look for better alternatives where they have 30 days return policy for damages. 48 hours might not be enough sometimes. Even the delivery guys didn't bother to inform about the policy or check for damages before getting the sign off.

Worst customer service experience I’ve ever had. Purchased a suite of appliances but never received them. Attempted Sept 10. Refused to hook up my new appliances. Rescheduled for Sept 24. Confirmed appt with Customer care on Sept 23. Delivery company confirmed appt for 10am to 2pm but they never showed. I was instructed to have a plumber on site who had to disconnect refrigerator water lines and dishwasher. He had to be present for delivery or they would not leave new appliances. This was arranged cause they do not work with copper piping but I was not told this until the first delivery attempt occurred. They supplied a check list for all appliances and I made sure all was applicable. They then told me at delivery about copper piping not being something they work with.

Ordered a dishwasher, long delay but I understand, day comes no delivery, despite getting a call saying it would be delivered. Called, waited a long time, "Sorry that was a mistake, no date to give you but we will call ASAP." No one called. Followed up, "Oh, it's in our warehouse, we can deliver it in two days" - "So why did no one call me?. Oh great, what about the install I paid for?" "So sorry. Now you have to wait another 3 weeks for that to happen. Installer will call you shortly," they never call. Follow up, "Oh sorry. It's 4 weeks now!" Seriously. What the hell kinda of system so they have going there? Never buying from them again. Be warned.

I live in a part of coastal CA affected by the recent wildfires and bought an air purifier online as HD said it was in stock and would be shipped to my home within a week. Several days later they claim it's not in stock at all and no date for when it will be. I wasted several vital days because of their inefficiencies or outright lies.

I never write reviews but I have to on this one. I purchased a LG front loader. I bought the 5 year extended warranty through Home Depot. My washing machine went down on early August. I called Home Depot on 8/10/2020 and submitted a claim. The company that was sent out to make the repairs came out a week later on 8/18/2020. They looked at it and said they needed to order parts. Quite a few parts at that. A total of 8 parts. They finally came out today 9/11/2020 to make the repairs. I had to take a day off work but at this point I didn't care. I wanted the washing machine fix.. A month later to fix my washing machine but wait it's not over yet. The technician installed all the new parts but they could not get the washing machine working.

I tried to purchase a Frigidaire 26cuft Stainless Refrigerator on the first day of their ad at the W. Asheville location to find out that none of their stores or any neighboring states had product available to purchase for the sale. Talked to Store Mgr and he said they said they were sold out with no resolution, called Customer Care with same result. It was obvious they never had the product to sell and start the sale just being told they sold out on first day with no resolution. After several phone calls and disappointing results, I Had to escalate The issue just to have them finally substitute A comparable product but soonest availability was 25 days out. I ended up purchasing a refrigerator from Lowe’s because they had plenty of refrigerators in stock after Home Depot had nothing in stock in a timely manner, even though I asked their corporate customer care if they could help expedite the delivery and they couldn’t help me.

I purchased a very expensive oven convection oven combo and when it arrived I realized it was the wrong size. I tried to return the same day. It was still in the box and exchange it with a larger model and they would not accept the exchange. Now I have a inexpensive appliance sitting in the middle of my kitchen that I cannot use. Their customer service people are very very nice. But they could not help me solve this problem.

I ordered a stacked washer/dryer combo. I paid for all new hoses, installation, and haul away of old appliance. They came to deliver washer/dryer, looked at the back of mine and said no, no, no. I'm not touching that to install. Delivery person stated the valves and drain present needed replaced. Would not even unhook old appliance and remove it. I contacted my condo maintenance man and he came and looked at it while Home Depot delivery was present. Said he could install it. Maintenance installed it. Said there was nothing wrong with the valves or drain present. Said the valves were just tight because they hadn't been turned off for awhile. They hooked it up just fine. And Home Depot refused to even touch it. I will never buy another appliance from Home Depot.

DO NOT ORDER APPLIANCES FROM HOME DEPOT! I made the huge mistake of ordering a washing machine and refrigerator from Homedepot.com. My Fridge is not working correctly and I needed one quickly. Weeks after my order I received a call that said the washing machine will take another month to be delivered by the fridge is ready at the shipper. BUT- Home Depot's policy TO SAVE THEM MONEY is to only ship items together. I pleaded but they said it's their policy- AND THEN THEY SAID- If I cancel the washing machine I can get the refrigerator delivered right away, so I did.

I purchase a GE Gas Stove from Home Depot about July 12, 2020 on Sale for $599. I was told it would be delivered on August 19, 2020. Got the call from the delivery service the night before. My delivery window was 7 AM to 11 AM and about 9:45 AM I received a call from the driver saying they would arrive in the next 20 minutes. They never did arrive....At 10:45 I received a call from the driver again stating "They did not load your stove on the delivery truck and I had to reschedule." I thought maybe they were outside but they were not. I don't understand. This is a delivery service isn't it. They didn't know my stove was not on the truck, How is it they would not know this at 7 AM.

I ordered this auto care cleaner online, my credit card was charged and I kept checking to see if it was shipped yet. Two weeks later it still says order confirmed but not shipped. Granted covid delays shipping these days. It wasn’t even shipped after two weeks of waiting for it to at least be shipped. I called, my order was cancelled without my knowledge or any communication. Even the employees had no idea how to help me or do anything except keep calling and maybe someone will know what to do. Terrible service, they should at least know how to fix the situation.

Home Depot redeliver my appliance the next day on 8/13/2020, this time they call 30 minutes in advance and the representatives, "Quann and Quel" were very courteous and professional, no problems at all this time. Very satisfy this time.

Specialty supervisor was not helpful. Bought a Kitchenaid dishwasher and turned out to be lemon. Asked him to replace it. He said I need to talk to manufacturer about replacement. I have been out of dishwasher for eight weeks now.

Home Depot delivery service was an awful experience. I ended up having to do most of the uninstallation of old refrigerator and installation of new one myself. I paid the extra money for the installation of new refrigerator, so not sure what I paid for. Delivery guys kept resisting moving the old refrigerator claiming it wouldn’t fit through doorway, though I convinced them, took off hinges, and it fit fine. Once again, I paid extra for that service, so not sure what I paid for. They also claimed new refrigerator wouldn’t fit in place, so I finally was tired of their complaining and told them, to leave. I fit the refrigerator in place myself easily and handled all of the hook ups myself. I’ll never use Home Depot for delivery services again.