Home Depot Appliances Reviews

The story. We bought a new washer online, it said it came with free installation. OK, great. It is being delivered by JB Hunt, not a professional plumber these days... just a delivery company... that they tell me is licensed and qualified to do the install, but they don't want to install... because it is going on the second floor and requires a drain pan to be installed. I had the drain pan there, which simply needed the hole drilled out of the pan and the drain plug screwed in and then put down into the outflow pipe in the floor. Now rightly or wrongly, I assume when they tell me “everything is included, there is nothing I have to do.” I assume that 5-10 minutes is included. It is not.

OK, I’m a little pissed at this point but I tell the driver if he can give me about 10-15 minutes to gather my tools, I can put the drain pan in... I mean I could have done it yesterday or this morning, but “everything is included,” so I hadn't done it. He tells me he don’t have time to wait, he will just leave the machine and I can pay a plumber to do the work. "No," I tell him, "you are supposed to do the install." At that point as he is talking, he pulls out his phone and starts taking pictures of the install area and tells me he will hook it up, but I have to sign a form saying that if it leaks, I will be responsible. Responsible for what? If he puts a hose on wrong or loose, or if the machine is faulty and leaks, I’m going to be responsible?

I tell him I'm not signing anything. He can either hook it up, or take the machine back with him. Instead, he called someone on the phone who told me there was nothing she could do and they needed me to either sign for him to hook it up, or they would just leave the machine there and I need to call a plumber and pay for that. What? Free install? What does that mean? To Home Depot, apparently it means plugging in the machine and screwing two hoses into place. Hoses by the way they required us to buy in addition to the machine, when our old stainless steel hoses would have been just fine.

So because he couldn't wait 10-15 minutes for me to install the drain pan... and as he started once again to take more pictures, I told him to get out of my house and if he took one more picture, I was going to take his phone and literally throw him out... I now considered him trespassing. Did I forget to mention they knocked the pictures off my wall bringing the machine in and didn't even apologize or ask if they were Ok. Luckily for them, the pictures were fine.

After phone calls to Home Depot’s escalation department, I'm told the unit cannot be returned unless it is defective. The word buyer's remorse was used. I don’t have buyer's remorse, I need the washing machine but I want it hooked up like its supposed to be or I want to return it and I'll buy one from a more reputable service company. "Too bad," I'm told. "No returns. Call the local store and talk to the manager," I'm told. So I did that.

That was several hours ago and I still haven’t heard back. No one... not a single solitary soul who I spoke to at Home Depot gives a flying .... about their customers... so I can assure you, I am never setting foot in a Home Depot again. Don’t worry, I have installed the drain pan myself, hooked up the washer and the first load is in. It is all easy enough to do ones self... but that is not the point. No one should have to deal with the ignorance I encountered today... from both the people at JB Hunt Trucking and Home Depot. Consider yourselves warned.

When I finally insisted they show me how to operate it and verify it was working correctly, I found out they were just furniture carriers and knew even less about the range than I did. They didn't know out how to turn on the various functions or adjust temps, etc., and just started pushing every button they could find until something finally lit up. After they couldn't figure out why the plug didn't fit properly into a freshly installed 220v outlet, I told them to unplug and leave the range in the middle of the kitchen and I would put it in position myself, because as bad as they were trying to make it work, I sure didn't want them trying to make it fit into a tight opening. When I got ready to move it into position (after they left), I noticed the ground pole on the plug was bent.

Fast forward to today, 3/4/2021 when I received a call from a woman at HD wanting to get more info about why I had written their delivery team a bad review. She left a voicemail about 11:30 and I tried to reach her 5 minutes later on the number she had provided. For the next hour, I heard nobody knew how to reach her, had another guy try to help and dropped the call, three more people in succession who assured me they could help and couldn't, and finally at 11:25, was assured by the last non-helpful person that the lady who had originally called would call me back within 15 minutes. After waiting exactly an hour for her 15 minutes to elapse, I called in again -- three times, to get more people who knew nothing and requested the exact same info I had provided to the earlier people who didn't help.

I finally got an alleged supervisor on the line who recited an obviously memorized "apology" and assured me that the bent plug wasn't a safety hazard, completely disregarding all the stuff his delivery crew had pulled. It's obvious HD doesn't hire trained people or train the ones they hire. The only thing MORE obvious is that their whole approach to dealing with dissatisfied customers is to give them a couple minutes of corporate doublespeak and get off the phone even faster than the delivery crew gets out the door. My best advice is if you want to order anything for delivery from HD, go to Lowes and save yourself the headaches.

Now on 02/27/2021 since no one showed up by 2:15 pm, I called in the appliance delivery department and they said that the truck is on the way, so while waiting for the truck I saw the same enterprise truck that they came in earlier twice was taking a U turn in front my house and to my surprise they did not stop and drove away. I just moved to my new place couple of weeks ago so do not have security camera installed but can get it from my neighbors to show that the guys did not stop at all. So right after that I called back in the delivery department at 2:30pm to check where they are and the agent said that in the system it was showing as delivered and installed....What???? Even if this has to be true can they do everything (park the truck, unload, place it in the kitchen and install with all safety) in 15 mins? Wow...what a scam!!!

Now another call to an agent and explained everything what happened and they said that the range is missing and they have placed a search order to locate it in their warehouse. So then what was that thing when the previous agent told me that it was delivered and installed!!! Now I cannot even cancel my order to get my $3300 until they find my missing range. Please stay away from Home Depot and buy from manufacturer's website or Lowe's maybe.

So on February 18th I didn't get it because of the weather. On February 25th I didn't get it because the truck broke down. March 17th I won't get it because Samsung sent it to the wrong delivery warehouse. What will their excuse be for April 21st. Hurricane or Flood. Samsung should not be making or selling appliances. And Home Depot Should not be selling Samsung appliances because when the appliances aren't delivered, it is Home Depot who sold it.

Original Review: I ordered a Samsung Refrigerator from Home Depot on November 21st. Home Depot cancelled my order by themselves and thanked me for cancelling it. They cancelled it, not me. I ordered the same Samsung Refrigerator again on December 31st this time using Pay Pal Credit. Home Depot then sent me this "Thank you for your recent Major Appliance order with The Home Depot. Unfortunately, there has been a problem processing your order, and we show you used PayPal for payment. We are unable to reprocess orders using PayPal and as a result, your order has been cancelled. A new order will need to be placed. We apologize for any inconvenience this may cause you." Yes Home Depot cancelled the order again because they cannot "reprocess" orders. What does that mean?

I ordered the same Samsung Refrigerator again on January 2nd, this time paying in full with my Discover Card. This is a backorder so the delivery date is about February 10th. The 10th passes and now I get a delivery date February 18th. On February 17th I get a phone message that says because of weather they have to push the delivery date to February 25. Then I get the delivery window 11am to 3pm February 25th and I wait. At 2:30 I check the status of the delivery and it says "attempted delivery". I waited for a delivery and no one attempted any delivery at my home. No phone call no nothing. I called Home Depot and they were unable to get in touch with delivery. No one answered the phone after me being put on hold for 45 minutes. Yes the girl on the line was trying to help and kept telling me she was still on hold. She told me I would have to reschedule.

I then go to the Farmingdale NY store and an employee called up a higher up working for Home Depot, who told me I would be given "compensation" for my trouble and that now my refrigerator will be delivered this Saturday February 27th. This employee also told me that Home Depot doesn't make deliveries, that they hire local delivery companies to make the deliveries.

So now I think I'm getting a delivery on Saturday but when I get home I get a call from Samsung 855-681-6917. This person tells me the truck broke down and they are rescheduling me for March 17th. I said no, the delivery date is this Saturday and if it isn't delivered I will be cancelling. I hung up without waiting for a response. I call up Home Depot again and they tell me the delivery date is March 17th. That Samsung thought they would have had it in stock and because they didn't they couldn't deliver. She said Samsung appliances are delivered straight from the distributor. So Home Depot has my money since January 2nd and still no refrigerator. So this is what I'm dealing with. I will never again buy a major appliance from Home Depot.

Another week has gone by. Called again. Asked to speak to supervisor. Was denied because they are not permitted to pass calls to supervisors. It is now Feb 19th. Almost 2 months have passed. I have no clue when we will get money back or when machine will be taken away. Have sent email to ca_customercare@ homedepot.com hoping to get a response or at the very least an apology for having to spend my only day off washing cloths in a laundry mat during a pandemic with -41 degree weather after spending over $1500 on a machine that doesn't work. DO NOT BUY AT THE HOME DEPOT. As soon as I get my money back IF I GET IT BACK I will be buying from smaller retail business. We get better service and they are grateful for our business.

I call and get transferred to Samsung with no explanation or courtesy. I had to ask who I was talking to, which department, and why? Next delivery? 1/9/21 a month later because they have none in stock. I bought these units in November. On 1/9/21? I am lied to all day, they are postponed but coming, no really, they on their way, they will be there. Until 7 pm when I get a call that the truck broke down "again" so no delivery.

When they don't deliver you are bumped at least a week. Why? Item is on the truck. I should be first on the next day. I worked in freight forwarding for several years and that was always how it was done. Well not with RES Logistics the delivery service. (Officially called the MDO - market deliver operation as CEO Craig Menear boasted) I call it cheaping out at the expense of the consumer.

I hate this because the more they handle the appliance, the more chance it gets broken. I am promised 1/16/21. The guys come and know nothing about the order. The dryer door needs to be switched I say, "we don't do that" they say. I have a longer dryer cord on order I say, They stack the dryer anyway without testing and now the cord on there is too short and they can't test the dryer. (When I asked at HD about a longer cord, the salesman said they don't have them. But I ordered it online from Home Depot, so why lie and delay me? I could have had it on time for the delivery, but looked elsewhere first.)

The guys did what they could but didn't even test the dryer or hook up the steam hose. It was obvious they didn't have training for this. I get the cord and try the dryer, it doesn't work. I call an electrition to test the new cord, and my plug (4 prong) before calling HD again. He says it's all fine the problem is in the dryer. So I call again. When you call the Online Contact Center you might get a person. But apparently, if they are busy, they just pick and hang up the phone. This happened to me 4 times. 4!

Since then another delivery postponement. New delivery 2-16-21- then a call Monday 2-15-21 to confirm delivery. I ask for a time frame because I have to ask to leave work AGAIN to mee the delivery and I'm worried we have a storm predicted. the girl on the phone was not interested and I said we always get a time frame. Her response? "If you can control the weather I can tell you when your delivery will be." I lost it and demanded a supervisor. She said that I sounded upset and she was hanging up. I had to actually tell her not to hang up the phone and had to demand a supervisor 3 more times before she got one.

Bethany **, the supervisor told me she would deal with the girl (which I am not sure I believe) and that I had to call the Online Contact Center. Got a very nice man on the phone Paul who tried to help. But the bottom line is you are held hostage by what HD wants and what RES Logistics does. I can't say either is overly concerned with what I want.

So of course a short while before the delivery (9th on the list between 3 and 7 during an ice storm) their automated system calls and cancels. When will this happen again? Oh, they'll get back to me within 48 hours. I donated my units to a family unemployed by covid with kids in the house. So HD is holding us all hostage. Five delivery attempts and two broken units. Topped off with, delivery men who need more training, (and I bet much better pay) one nasty calling agent, and one semi-capable supervisor.

I tried to find these Samsung units anywhere else. Or at least the dryer and couldn't. But I don't see myself patronizing this store much more often. Home Depot won't care either. Until I convince the owner of the four companies I manage to drop his 3 HD commercial accounts which total an average of 20 - 30K a month in expenditures.

But you know what? They won't care then either. Craig has his. And the consumers? They will continue to be held hostage all for the want of an appliance that shouldn't have been promised in the first place. Someone said go to the laundry mat. Right. I'm high risk and have concerns about the expense and risk of a laundry mat. No one should have to wrestle over such things during a pandemic. Craig, you and your team of wealthy executives and your money-saving delivery people at RES Logistics should be ashamed of what you do to loyal patrons.

Original review: Last year at the start of COVID things were pretty scary. Home Depot did their part by sending me a letter that my HD credit card with them now had a reduced credit limit. I didn't owe them any money at the time and I know my previous payment record was perfect thanks to online bill pay. I can only imagine they didn't want people who might lose their jobs due to covid to run up charges and then default. I would say that is a fair concern but to swipe a broad, indifferent brush at your long time (over 30+ years in my case), loyal customers, out of distrust really made me take another look at Lowe's.

So how does that happen exactly? Does your Executive board have a BBQ at one of their mansions sitting around in their designer high ticket khakis drinking good wine and jointly decide that the consumers - the foundation of their entire empire deserves a kick in the butt during one of the worse pandemics we've ever seen in our lifetimes? I swore not to buy from them again but did get snookered into a purchase which is the next post I am making today.

I call customer care and I ask for my refund. They tell me they are processing the return to go in stores to receive my refund. I go in store for the second time trying to get it figured out just to be told I have to wait 24-72 hours, after multiple phone calls and 4 different delivery dates I am told if I cancel my order I am not eligible for compensation! I’ve wasted hours on phone calls with different people. Nobody seems to take accountability. Home Depot blames Samsung for changing the dates and there’s nothing they can do! So why are they selling products they cannot take accountability for?

I finally decided to cancel my ordered and now I lost out on time and money because I’ve been paying interest on my credit card I used to purchase this and I will not be getting that back! I cried of frustration because they were quick to take my money which was almost $2,500. I would at least like a gift card or something for all my time, gas and money wasted because they couldn’t get it delivered to me.

I called to ask why this had happened and why I was notified so late, and was told simply it was on backorder and I was free to change the date. Upon asking if it was going to be delivered on 3/5 they said they can't guarantee that, so I naturally asked what the point was if I changed the date or not!!! They claimed that this is their policy for backorder items and then LIED by saying they hadn't charged me yet anyway, which is wrong, they took the money from my credit card the day of. So I am still out over $3,000 without any date by when I will get my appliances. Their answer is "Tough, you can cancel if you want" - customer service at its worst! I always believed they prided themselves on putting their customers first, but in this case, they are the lowest of the low!

They were adamant no earlier. I told them to cancel the sale. I will get it elsewhere. Home Depot refunded my money almost instantaneously. I went online and purchased the same item from Best Buy. 2 hours later I get a call from a 3rd party transport company stating they are ready to deliver. Told the guy, "Sorry Home Depot stated Jan 28 is the next time slot." I was not going to wait 5 days. So the HD person did not check with shipping company on status, was giving incorrect information, but did refund very quick. Strange business model.

As a customer, I don't care where you get your credit from. I just want a smooth process that gets results from the store I purchased it from. I should not in anyway know what is going on behind the scenes with your relationship with LG. Deal with your exchange paperwork behind the scenes. However, I am now in manufacturer/3rd party delivery...! You get the picture. After calling once and being put on hold with no update, I hung up and called back. The person on the phone said they needed to have someone come out and look at the dryer and that the earliest was one week away. Really? Well after requesting to speak to a supervisor, I agreed as long as the dryer that I would continue to use would be swapped out because I do not want to be made to keep a dryer that was delivered defective and would possibly be made worse during a week of use. I was assured this would not be the case.

I also asked who EXACTLY was coming out to my house again. I wanted to be assured these were appliance repair personnel who could assess the situation and not delivery guys to waste my time. I did not want to have 2 delivery guys walk in and look at it and say, "Yup, these are installed good. You have a defect." I could clearly tell these were installed ok and that the drum was making a noise internally. The person on the phone confirmed these were appliance repair specialists that were capable of working on dryers. So skip a week ahead and who walks through my door.... 2 delivery guys!! Just as I predicted, they looked at the dryer externally and listened to the drum and said you have a defect it was installed fine. Do you think at this point I am one big happy customer? NO.

You know HD, my time is worth a pretty penny too. I was told to call the same number once again to let them know that the DELIVERY people said the install was good and we have a defect and to ask for a replacement. So I called the same number again.... Of course this rep tells me to please hold as she contacts LG. ONE HOUR and 45 MINUTES on hold and she comes back to tell me that LG is not agreeing to the replacement. I said I waited almost 2 hours for you to tell me that. That the largest home supply company can't manage a process of an appliance swap for a defective appliance delivered and reported on the same day!!!!

I asked why and to this she states that they do not have record of my calling within the 48 time frame. Funny... How would I have a re-check appt. just completed at my house and why does the paperwork that the guy just handed me state I called on the same day of delivery to let them know the dryer was making bad noises. Why do I have to know that LG is not agreeing? I do not care. I bought my product from HD. Let HD deal with this. HD needs to make the customer experience seamless. On their website it clearly states the 48 hour defect/damage requirement. I followed it but too bad HD does not know how to manage it. So once again I asked to speak to a supervisor.

When the supervisor gets on the phone she proceeds to tell me that reviewing the details she sees that the delivery guys have contacted LG and that LG is expected to contact me within 48 hours to schedule a replacement of the dryer. What?! I was just told a different story 2 MINUTES ago. Clearly this process is so badly in need of an overhaul. How can I now be at the mercy of LG and waiting for them to call me? I should not be involved with LG at all! SO this is how it ends for now. I am waiting.... hopeful to get a call from LG within 48 hours of today 1/23. I will not hold my breath as this whole simple appliance purchase has wasted so much of my time. What is even more sad is that I am getting ready to buy an oven, microwave, and dishwasher... I guess it is time to look elsewhere because I will not subject myself to this again. Service has to be at the forefront and better processes and training need to happen.

What is really frustrating with this, is that I was looking for a very specific range. I did my research online to find out who carried it and whether they had one in stock. EVERYONE of HD competitors showed they were currently out of stock, expecting delivery mid March. BUT Home Depot showed they had stock and could deliver January 20. This a completely misleading and unethical business practice! They get you to place the order and say you have to PAY IN FULL for the product and they know damn well isn't in stock. Then they tell you might get it two months from now but absolutely no guarantee! Absolutely ridiculous! Will not be buying an appliance from Home Depot again. And looking at various forums, I am not the only one!

Since then I have called Home Depot Customer Service every few days to inquire about my refund. On January 13, Home Depot sent me an email giving me a "case number" and that my refund request was being evaluated. On January 18, I received an automated call from Tempco Logistics informing me that the washer (the one canceled from Home Depot) would be delivered tomorrow. I immediately contacted Home Depot Customer Service who again confirmed that my order had indeed been canceled but that no one had bothered to inform the delivery company. I have now spent over an hour on hold with Tempco.

Called to complain, all they can do is reschedule, not a help as I had my current one sold and the person coming to pick it up today. Called Home Depot too, let them know what had happened. I was considering hiring HD for several large renovations we are going to have done, but won't consider it now. If they can't even hire delivery people with enough common sense to get out of the truck and go to the door, I can only imagine what morons they would send to do renovations! Their loss? Probably 40 to 50K. Will hire someone local!

On each delivery morning I got a phone call from Allentown delivery saying that their truck broke down. Then they would reschedule and the same excuse of the truck breaking down was used each time! What's worse is that they documented in their notes that THE CLIENT RESCHEDULED and used that as the reason for not delivering. When they did this for the 4th delivery scheduled, I told them I didn't believe they'd ever come. They URGED ME TO ACCEPT A SUNDAY JANUARY 3rd 2021 delivery and I accepted and waited all Sunday from 7am in the morning. No trucks came, and I called their delivery number and no one picked up because the recording said they were closed.

I called Joe at the King of Prussia Home Depot and informed him. He reported it to a manager by the name of Nicole, who was supposed to call me. Nicole never called back, not even on Tuesday the 5th. I also got a phone call Monday 4th from Terry of the Allentown delivery department, apologizing for the truck not showing up on Sunday due to bad weather (which it was not bad weather that day!). She tried to make me reschedule, but I told her I was sick and tired of this and that I was going to let my Home Depot know about what they were doing.

Meanwhile, Terry informed Home Depot that the truck did come to my house on Sunday, and that I was not there!!!! I went to Home Depot on Tuesday 5th to schedule a delivery date ONLY TO FIND OUT THAT THEY SCHEDULED ME ON THE 7th and 8th of January without my knowledge!!!! They are also threatening to send my appliances back to GE! And Home Depot is now accusing me of letting items sit in the warehouse for a month. They also have chosen their own delivery dates without my approval on days when I will not be available. I have wasted 5 ENTIRE DAYS ON DELIVERIES THAT NEVER CAME and now I am being told my items are being sent back if I don't accept those delivery dates. I have never experienced such despicable, shady behavior from any company I've purchased from. I would never go to HOME DEPOT again.

We have asked Home Depot to upgrade and track our order. Home Depot was more interested in getting their Credit on Our Defective Unit and when we asked about our replacement unit when they requested label for defective unit, was told have to wait until 1/25/21 and Home Depot did not follow up, as Promised. LG and Home Depot have pushed our anxiety to a new level. If Home Depots sells LG or any other other products, they need to Assure and Reassure Customers that they back up the products they sell and not give us a run around and excuses to protect LG. Home Depot would rather upset a Loyal Customer than upset LG. Terrible Customer Service Process, Which is great for LG. We do not recommend Home Depot for Appliances until they have more control of Customers Concerns/Dispute Process Through Vendors and make Home Depot Customers More Important than a Vendor.

The delivery company (Linn Star Transfer) called the next day to say they would deliver in 20 minutes. I explained to the driver EXACTLY how to contact security on arrival and where the loading dock would be. A few minutes later, the dispatcher for the delivery company called to say the driver was waiting and reported that the loading dock was blocked by another truck. Further, the driver would only remain for just a few more minutes. Along with security, I frantically ran all over the building campus, looking for the delivery truck to guide them to the proper dock. Before we could find them, we were informed that they had left.

A subsequent check of the security video footage fails to show ANY commercial vehicle ANYWHERE on our campus at all. The transfer company doesn't answer the phone, and we become concerned about where our refrigerator is now. Contacting Home Depot, they helpfully give us another number for the delivery ... which rings up an exceptionally rude person who informs us that the refrigerator is in their warehouse and would be delivered sometime when things slow down.

After a week or so of combative conversations with Home Depot, the Linn Star Transfer, and the Home Depot Corporate office, we decided to shop at a local retailer to find a better refrigerator in stock for less money. My wife then proceeds to Home Depot to request a refund...since the refrigerator is now nowhere to be found. On return, she brings a partial refund of $153 to explain that the balance of the money (the cost of the refrigerator and delivery) would come from Linn Star Transfer if, and when, LG approves the return. I stare at her in utter disbelief.

Ten more days go by without a refund. Contacts with Home Depot result in "deeply concerned" management people who promise to "get to the bottom of all this and call us back with a resolution.." No calls are ever returned. Finally, we call the store manager and layout our case: 1. We purchased--in good faith--a refrigerator from Home Depot. 2. We waited patiently for the delivery. 3. Home Depot failed to make the delivery in a timely manner. 4. We asked Home Depot for a refund of our purchase price. The manager explains there is nothing that can be done.

I explain further: 1. We did not hire the transfer company, which now has our money and the refrigerator. 2. We paid our money to Home Depot. And, it is to Home Depot we are looking for the refund. 3. Home Depot hired their own delivery company. We did not contract with the delivery company. 4. We do not control or supervise the delivery people or vendors for Home Depot. 5. We need a refund immediately. If Home Depot has to wait for the refund from the vendor/delivery people, that is their issue. Yeah. All we get from Home Depot is crickets.

Once they came back to install the machine again, we had found that the power cord was broken and the pins came off. They had not checked the machine’s functionally or told me about the warranty when they arrived the first time. They had once left again and I had to call Home Depot’s customer service. They had told me they could not help me and I had to contact Samsung customer support. It took me over two hours on both holds and transfers to finally arrange a repair of the cord. They also told me that Home Depot install crews was supposed to inform me about the 48-hour time period in where I had to call back if the machine was damaged or not working. I feel this is (SCAMMED from Home Depot and Samsung) However, Home Depot had failed to mention this when they had dropped of the machine to my house.

After the technician repaired my machine, Home Depot had used a third party to install my machines. This itself was a disaster. The “professionals” that had arrived had limited knowledge about the installation and my son had to direct them into installing the machines. It would have been easier to install them myself if I knew these were the people that were going to install my machine. Please stay away from Home Depot when you are buying and installing new things. They are not professionals when it comes to this and will amount to just stress and worrying.

They also took away most of the accessory parts that were included in the washers WITHOUT my permission and acknowledgment. They NEVER asked me if I wanted to keep the parts. They took away a Detergent Dispenser, an Elbow Bracket, two Wrenches, four Shipping Bolts for Mega washer, and all Non-skid Pads. These parts all had a total value of $100. I called immediately after the delivery workers left and requested them to return the parts to me, but they did not answer my call.

Worse comes to the worst, I called and tried to file complaints to Home Depot and LG customer services. Both of them did not want to take my complaints. They just reroute my calls back to the Home Depot’s delivery contractor. No help. Home Depot, you should do business with delivery contractors who will be professional and have integrity. My advice to Home Depot customers: Tell the delivery workers that you want to keep all the accessory parts you have paid for.

I called today and was told they could process the order but both washer and dryer would not be delivered until the 5th of December! I told them they need to find an upgrade that can ship to me this week or discount for all the hassle. Their policy was just take it or leave it. I would highly suggest shopping elsewhere as the customer service is horrible and they obviously lie to get you off the phone. I hope this helps for anyone looking into buying appliances from them in the future.

They asked where to leave the appliances until later that day. I didn't want to inconvenience them so I said just leave them on my patio and I would call in a little bit. When I called they said they wouldn't come back until next week. I had to pay 150.00 to have a company come and bring them in the house. On top of that the delivery drivers took the microwave. Then comes the delivery of a different microwave. Not the one we wanted but this one was delivered and installed incorrectly. We called to get the adapter and we were told there was no adapter. I called LG and they said that was a lie. Mind you this is not all of the issues we have, it's just the tip of the iceberg. So much more. Hours of wasted time and energy.

I went on October 23, 2020 around 8 pm to get my refund. Well the other associate had looked up to make sure the order was canceled which I didn’t want to canceled it. She noticed that something isn’t right so we went to the customer service desk and the other associate looked it up and then asked me if I really wanted to keep it or cancel it. I told her that I really wanted to keep it. They both looks suspicious and saw something wasn’t right so 10 minutes before they were about to closed, told me guess what? Your order is here. REALLY???? What’s going on? Why do I have to go through the hassle with this order. I had to wait till on a Monday which it was 10/26/20 to get my stuff once they uncancel my ordered. Manager, associates lied to me saying they will call me. I had to stay on top of it. Overall, I love my new appliances but the service was horrible!!!!

So even though all my paperwork from them and order number and delivery date and all that goes with an online sale is useless.. They want to recharge me and reschedule me instead of correcting all issues on the side of Home Depot!!! Extremely dissatisfied and disappointed!!!! Oh hell no. I wouldn't trust this company or recommend any online purchasing!!!

Rescheduled for 24th and hired installer at 85 dollars per hour. I was instructed he must be there. They never delivered, never called me but they took my money. To get any answers from their call center is horrible. Only one person knew what they were talking about. I lost a day of work, now no dishwasher or refrigerator which is exactly why they said I needed a plumber on site so they could leave the new appliances. The scariest thing is that they were going to hook up my gas stove but were not licensed plumbers to do so. This company is by far the worse I’ve ever dealt with. I will be taking matters to the media/newspapers. They left my family with no appliances or running water. We had to get a hotel room due to This.

He said something called a stator that was order was damage. He said they have to reorder this part and schedule to come back out. This is so ridiculous on the side of Home Depot. Here I am at a month's time and my washer is still not fixed. I call Home Depot warranty center and all they tell me is that I have to wait. Hello I been waiting for over a month now. I ask them that I believe it's time to replace the unit now. It has been way too long. Now they have to reorder that part. What am I looking at another 3 weeks or so. This has really frustrated me. This will be the last appliance or extended warranty I ever buy from Home Depot. I really don't know what to do. All they say is I have to wait. So here I am hurry up and wait.

Now, the day of delivery I call Home Depot to check the status and I was told, "We're sorry...but the entire order was cancelled. And we didn't send you an email to let you know." I spoke to their resolution department...they admitted in their notes, it clearly says CANCEL WASHING MACHINE ONLY. And yet, they canceled the entire order. I spoke to the resolution department and said, this was 100% not my fault and I need Home Depot to get me that Fridge. They said it's back ordered for another month and a half...I demanded some form of restitution- they said they could give me a Home Depot gift card to purchase a "dorm fridge" for a few months...for a family of 6. So happy Home Depot has decided to save money by losing me forever as a customer!!!! Buy from Best Buy or PC Richards or LOWES...Home Depot does not care AT ALL for their customers and the woman I spoke to from corporate resolutions proved that- they do not care.

I ask to speak to a supervisor who basically told me yes it didn't get loaded. I told her I would take this up with the Home Depot Store and probably cancel my order at the store. Called my area Home Depot and found out that they have nothing to do with delivery. The gentleman even called the delivery service for me to find out what happened. He was told by someone that "Kathleen" had canceled my delivery. Said I requested it. He knew I didn't so he got my delivery reinstated for August 22, 2020. What kind of company is this. As I told "Kathleen" her time is valuable and so is mine's and because my time is valuable I WILL NEVER DO BUSINESS WITH HOME DEPOT AGAIN UNDER NO CIRCUMSTANCES. As soon as my husband gets home from work I am going in the store and get my money back. Going to Lowe's or Best Buy.

Original Review: Aug. 12, 2020

Took almost three months for delivery and when the delivery day came they didn't delivery. They took the appliance back without no reason and this was the second attempt in two weeks, call Home Depot customer service number and they keep hanging up, customer service did not help at all, finally I decided to cancel order that I have been paying for the last two months.

The most ridiculous excuse ever. The fallen tree was on the other side of the street and the idiots drove right past the service entrance. If they saw the fallen tree then they drove too far. They never called me as I would have re-directed them. I said they must come back TODAY and she said, "No, we will need to reschedule for Friday." I cancelled the entire order. Don't need the aggravation for a simple delivery. Go elsewhere. What a waste of my day.

Now I called 3 times before Friday to get a straight answer as to where my freezer is. I am told I will be told the day before roughly when they show up. This never happens. Come Friday I wake up early and make sure the phone is on me. I wait till morning as I get no calls and I ask roughly when the product will come and I told most likely early afternoon. I am assured they will call 30 min before. So again I sit at home waiting. 5 rolls around and nothing. I call again and am told, "Well you’re window is till 9 and the guy did take it to deliver it." Ok... I wait.

8:45 rolls around. No call. No freezer. Nothing. Now the store is closed at 8 even though the delivery is to be made by the store till 9. I check the status of the order - delivered! Really? Nope. Says it was delivered around 7. I look around our building 3 times. Nothing! I now have to call the main line who tells me to hold for a supervisor. 85 min go by on hold. 85 min!! Are you kidding me? No check ins on me. I hang up and I’m done.

All I want is my freezer. How hard is it for a retailer to deliver a product they said they would deliver on time? I didn’t give them a problem with how I paid - I didn’t make it a hassle - why are they putting me through hell?! I will NEVER order anything from Home Depot online nor will I visit this location ever. This is a disgrace! You would think people care about their jobs and making sure in this stressful time that people do their best to make the whole process smooth but that’s not accurate. Shame!

Original Review: July 31, 2020

We have ordered a washer and dryer from Home Depot. The dryer was delivered first with a request to have the door on the opposite side. They delivery guys did not have the tools to switch the door. They also had materials not needed and we requested a credit and it was never credited by Home Depot. We decided to give them another chance and ordered a washer from Home Depot. They delivered the washer and took the old one away. They installed the new one and it was defective. They cut the electrical cord of my old working washer, as result, we couldn't use it. They called the main office. We were told the washing machine is on back order and we should have it in two weeks. We spent hours on the phone trying to get a resolution with no solution to our problem. My suggestion is to not purchase appliances from Home Depot. That is not their core business and are unable to resolve matters fairly with customers.

The store appliance center, sent me to the vendor who does their deliveries. That person said they didn't cover my area, gave me another number.. This went on 8 numbers later.. I talked to the Supervisor over the delivery drivers. I explained my situation, asked if I could meet the guys somewhere, or have them come back or go pick it up from the warehouse. I had all food in ice chests. They declined all suggestions! I told him I understand if someone wasn't there or didn't acknowledge them, but for someone to answer and state they are on their way there....for them to leave was ridiculous! He was not sympathetic at all. "That's not how logistics works." So, I told them I can't take off again this week and have no time available....well soonest we can reschedule is Friday....I called the store, I called the online order place and NO ONE WOULD HELP!! I'm never doing this again. I'm so defeated right now....

Flash forward to present day and some of the sting had worn off. Recently our refrigerator stopped working and I looked at multiple sources for a replacement. Home Depot had a product that suited our needs and the delivery date offered was in the near future, so I decided to give your company another chance. The purchase was made and the original delivery date was established as July 7. We were going to be out of town that day, so I called to see if we could reschedule to a later date not too far in the future. Unfortunately, the next open date was July 23, and that would be way too long to go without a refrigerator, since we had already had to throw some of our food out. As a result, I instructed the delivery service to keep the date of July 7, and I made special arrangements to have my daughter be at our house. We were told delivery would occur between 4 and 8 pm.

July 7 came and went without delivery of the refrigerator. When I called customer service to ask what had happened, they informed me that the delivery date had been changed to July 23. So now we are without a refrigerator for another 2-3 weeks. Apparently I have no other recourse at this time other than cancelling the order and trying to find a refrigerator somewhere else that could be delivered sooner. Guess I will explore this option, but in the meantime, in case anybody there actually cares, thought I would inform you of the poor customer service I have come to expect from Home Depot.

I had to gather several friends to help me move heavy furniture and clear a path for them today... Now my house is trashed and they absolutely lied about attempting delivery. There was nothing I could do, my word against theirs. I canceled the order and I will never buy anything from Home Depot again... not even a screwdriver. Worst customer service I have ever received in my entire life. What a waste of an entire month that I can never get back. Boo, Home Depot, boo.

Appliances arrive on June 16 but the washer is defective and needed to be returned. July 3 is the new delivery date! 5 weeks with no washer and now Home Depot is offering me $50 as an inconvenience fee! What a joke of a company and customer service. They don't care -- at all! I previously purchased with RC Willey but Home Depot made 'better' promises to me...how stupid was I to believe them! Anything to make a sale Home Depot! DO NOT purchase from this moral lacking company. You'll regret it ... I have.

I typically wait to order major appliances around major holidays so I can maximize on the sales. I ordered 4 appliances on May 18th. Today is July 7th and THEY RESCHEDULED MY DELIVERY 7 TIMES!! The last 2xs they waited until the delivery time frame to give the same dog ate my homework excuse of "THE DELIVERY DRIVER HAD AN EMERGENCY AND THE DELIVERY HAS TO BE RESCHEDULED!!!" And I already had to cancel 2 appliances from that initial order and reorder from a different brand because one of the many reps I spoke to believed those 2 were the reason for the delays. Clearly he was wrong! When the 2nd order was delivered we couldn't even accept the fridge cause it was visibly damaged! So in total 1 item has been delivered to date!

I have FIVE KIDS that includes 2 toddlers and I WORK FULL TIME at a demanding job. My husband is in the MILITARY so he is GONE a lot. We rent out the house he bought when he was stationed at Fort Bragg. We purchased these appliances for a family of four whose lease began on June 1st. Due to this debacle we had to rent 2 appliances from Rent A Center so the family can cook and have a place to store perishables. If we didn't do that this family would have no appliances in the middle of quarantining due to the pandemic!

There are companies that are just as big that have fail safes in place that prevents customers from getting lost in their huge customer service maze. Clearly this company does not. IT BOILS DOWN TO THIS since THEY ARE THE MCDONALDS' OF HOME IMPROVEMENT. They do not care if they lose customers due to poor service because they'll make money off of all the others who have yet to know their fate.

Home Depot's standard store card typically only gives you 6 months interest free anyway. So you are better off having a regular credit card that you keep at a zero balance so when you need to make a major purchase you will probably have an offer for 12 or 18 month interest free once you add a balance. So go to an appliance only store or a company that only focuses on the home improvement service you need and put it on that credit card. Home Depot is only good for quick in store purchases. (Even with that good luck finding a store clerk willing to help!) YOU'VE BEEN WARNED!!!!

(8:44am) In an effort to be courteous and make things easier I decided that since they hadn't shown up at the door or in the driveway yet and I still had time I would get my car out of the way for when they eventually arrived. I planned to park in the other house's driveway since they are cool with it in situations like this, plus it was almost 9 in the morning and they were sound asleep.

As I round the end of my driveway and can see the top of the other driveway. I see the delivery truck parked. They were standing outside the truck, watched my car exit the north driveway, drive in the shoulder (our property still) and enter the neighbor's driveway they were parked in front of. I waved at the delivery people as I got closer who waved back. As I park (in the driveway that they are also in front of) but before I can get out of the car, they quickly Jumped into their truck and drove off without a word.

My delivery window was 8:30am to 12:30pm. No one called me, texted or emailed. I started trying to call immediately (approx 8:47am). I could not get through to the"Correct" department at Home Depot until 1:03pm. Using the numbers provided in the email order confirmation and on the website were not helpful. I navigated IVR systems that ask for your zip code. Say they are transferring you to the correct department then hang up (repeatedly), or say your delivery is still on schedule at 12:45pm (after the window for delivery), customer service reps who don't have access or info on Online deliveries but take your number and promise to get the delivery sorted out from the correct department and call you back.

When I finally am able to get through to the right department myself (Never got the callback) I am informed via relay since I can't talk to the 3rd party delivery company myself. They knocked at the house and no one answered and I'll have to reschedule. I explained what happened, that they did not knock on the correct house, that they had ignored the delivery instructions... that they saw me and drove off anyway... This of course made no difference.

The neighbor confirmed they did not ring the doorbell because by now it was late enough they were awake and had been for a while. I had today off work. I now have to arrange for either myself or someone to be able to be here on Tuesday the 7th for a rescheduled appointment that I won't find out the timeframe for until the 6th "at some point" via text, which makes arranging things soo easy. (I'm the only driver for my household and we both work at the same business and carpool.)

Bottom line. I am frustrated, irritated and angered by how today went. No clear number to call. No ability to contact 3rd party delivery/installer company directly. This is bad customer service. I didn't screw up. They did. I should have had a delivery driver back out here with my install & pickup of the old unit the same day, within the delivery window. No excuses. (Screw ups happen, fine, but own it.) No one called me about any of this, not when they didn't get an answer at the door etc. and to not even ring the doorbell? My advice would be if you choose to use home depot, pick it up and install it yourself. We'll see how the next appointment goes but I am not feeling good about it.

Then they came inside to inspect our fridge area. I explained to him that I was having a hard time getting the copper pipe off of the fridge. He asked if I had shut off our water valve. I said yes and that I had tested the water to make sure it was off. He then rolled his eyes at me and said that he can’t help me or instruct me how to get the copper pipe off and laughed. He then told me I shouldn’t be doing things that I’m not good at (I’m a women, btw). I was completely taken aback by his comments. I told them I would figure out myself and then they literally just left me with a broken fridge and a new fridge in my garage. I will be calling back and complaining and I will make sure that I receive my money back for the installation kit and removal of old fridges. Those delivery men were extremely disrespectful towards me and should be reprimanded for such unprofessional behavior. I will never order from Home Depot again.

I won't get into the long story but bottom line is they didn't want to work and despite me paying them a lot of money I had to do the installation and delivery of the appliances myself which in itself isn't a bad thing, but I'm older and sedentary and health wise advised not to do such strenuous work myself. That was the reason I paid them to do it. The first thing they did when they came was produce jokes that they weren't going to install it. Then they went thru the motions of saying they will but after connecting a hose and removing my old gas line connection hose by unscrewing it the guy didn't want to work anymore. He lied about that he can't take off my older connector to replace with the other sized connector because of paint? Then he lied saying it was cemented shut?

I offered to do the connector removal but he told me it was already too late and they left the machines in my garage essentially forcing me all by myself to bring them inside my home and to connect them myself. HOME DEPOT should be ashamed. Worse is they should be ashamed that they have virtually no mechanism to complain or voice issues likely by design because I'm sure they have these same lazy incompetents doing the same to other people like they did me. FOR 1,500 I should had gotten much more than what I got - grief and issues.

I then emailed advising the customer support team of the error as these things happen and didn't think it would be an issue with the company, I received no response after 3 days so I emailed again to the support team, no response, so emailed again. I then finally received a reply 6 days later, the reply I received from Robertson at Home Depot was truly appalling, referencing their policy and that they are under no obligation to refund the money and advised me to cancel my order, I then replied advising of my disappointment and letting them know to cancel my order, I then received a response advising that it was already posted so they can't cancel, with no other options provided. I strongly recommend you shop somewhere else online, I won't be making the mistake of going through this company again and I wish I had read the similar reviews people have made online with this company before ordering.

When I contacted Home Depot customer service to find a way to get my appliances delivered or available for in-store pickup I was placed on hold for 2 hours. When I was finally able to talk to a human, they had zero power to help in any regard. They tried to contact the delivery company and the store manager (same one I bought the appliance from) and both parties were unable to come to a compromise to deliver my appliance in a timely fashion. After being on the phone for a total of 4 hours with zero progress, I ultimately cancelled my order and bought the same appliances through Lowe's where I can pick it up in store. Before buying an appliance from Home Depot, I highly recommend confirming the delivery carrier and doing research on the delivery carrier before buying the item.

It was first supposed to be delivered last month on the 20th. Then HOME DEPOT rescheduled, not us because they claimed they lost the order. They rescheduled and informed us it was lost due to a system glitch, only after we called asking where our product was. So, here comes this month. It is supposed to be delivered tomorrow. We called today to get some sort of confirmation. They have us the typical messages of we would get a call. Well, we never did last month. So, we insisted on answers. Well, apparently we are not getting this product again this month.

We were on the phone with a supervisor named Judy whom hung up on us (we were not being rude). We had actually came to an agreement of getting some compensation for all of this and she was trying to get our product for us, but she hung up and has yet to call back. So, we called back. We talked to yet another rep. They said it would be rescheduled for July (so we are waiting yet ANOTHER month because of them, not us!). They also said they would send us a gift card through e-mail for $175 (for our frustration, this isn't even half of what the order cost us). However, we never received that e-mail either. So, who did they send that e-mail to, because it certainly wasn't us. They have our e-mail, because it is what we used when making our online order.

This is ridiculous. I looked through many other vendors before choosing Home Depot to do business with. Then your company wants to jerk me around. I am already in contact with the AG office here in Missouri. They have my complaint. I am also contacting the BBB. You can't just take somebody's money and not communicate anything with them. Please make this right, I just want my product that I have paid for!

The gal makes a point to add to the conversation that reschedules are being rescheduled for the 15th (15 days after their missed appt) but making an exception and offering me a Tuesday the following week. Why not Monday? Well they are booked and apparently those orders take precedence. She made it sound like I should be appreciative that I was getting granted a special delivery day...3 days after they missed the appt and not 2 weeks. Very unapologetic she rudely confirmed my rescheduled appt, like it was my fault?!!! Sent HD emails and sat on the phone on hold for 45 minutes. Still unable to get a hold of anyone to address this issue. Last appliance I purchased from them.

They sent me an email on May 8th stating that the dryer was not available until Saturday, July 18th which I thought was ridiculous so I went to home depot and asked them why so long for the dryer. They never told my mom that they would have to build a whole new dryer because they were out of the one she wanted. So I tried calling a couple of times just to get hung up on which is very disrespectful at any given time.

When I got to the store they had already talked with someone through customer service so they were gonna upgrade her to the newer model which was fine at the price we already paid for. So when salesperson Janette ** called back to find out if they were gonna still give me the deal they said o.k but when went to the Manager who was on Duty that day of May 11th he didn't want to do it so I had to pay for an upgrade and to redo the whole transaction over with me owing them 166.43 which I paid since she was getting the upgrade. Lo and behold the day of delivery they come with the color of white which should have been Metallic slate. What I paid for.

It was just too much to deal with at the time so I went up to the store and asked for the manager named Jo who never since the whole process has begun to come and say, "Well I'm sorry this keeps happening and that we will do this for you for your time coming up here." Just nothing wouldn't even show his face which I think is bad customer service for him and the entire store. But the delivery guys were awesome. Juan ** and Jose ** very respectful gentlemen. These other salespersons are very nasty and rude **- Janette and ** - Sally also **- Ariel. Order No. **.

I will never ever purchase anything as long as I'm living and breathing from Home Depot store number 1911 Cicero, Il ever again. All I want is my money back from the upgrade and you will never hear from me again and if I don't receive it I will take you to small claims court over it. I work too hard for my money and to be treated this way is unheard of. This will also go on your reviews so that you know how your employees are "UNBELIEVABLE." Patricia **

Asurion is a third party to Home Depot. I want consumers to know what happened to me. I now have no warranty for this appliance. Home Depot encouraged me to contact Samsung, the manufacturer to see if they might sell me a warranty and they offered 100.00 towards the purchase if I could do this. It is Home Depot produce and their decision to hire Asurion as the protection plan people. Home Depot needs to stand by their products. I can no longer purchase any appliances from them. Please be aware before you buy!

We went inside and went to customer service as we were instructed and finally got Cliff the assistant manager. Cliff informed us that whoever we spoke to had misinformed us and and to take it home and await a service call. We were scheduled a service call from Asurion (who does Home Depot's warranties) on 5/13/20 between 12 and 4 pm. On 5/13/20 at 11:15 we received an email from Sloan Appliance company asking us to take a survey about our repair experience. I called them and spoke with Sara and told her we were scheduled for an appointment from 12-4. She said, "Actually, Home Depot and Whirlpool canceled your appointment on 5/6/20 at 12:11." I said no that cannot be right. We even spoke with assuring on 5/6/20 to try and get the appointment escalated.

We spoke with Gisselle, Sara, Ilean, and Derrick at Asurion on 5/6/20. We again called Home Depot in Aiken on 5/13/20 and spoke with Leanna who was nice, but could do nothing to help us. We also left a message for Gloria and spoke with Margaret and then Leanna again. We were told we could call back and speak with Cliff tomorrow, but we had to try and get yet another service call. We did not cancel the first one and have been given the run around since the beginning from both Home Depot and Asurion.

We have been a week w/o a stovetop or oven in a pandemic in an area where going out is dangerous and a lot of restaurants are closed or on reduced hours. I am also a diabetic and my husband has been out of work for 8 weeks because of this pandemic. We do not have the money right now to buy another stove and what good is the 10 manufacturer's warranty or the three year Home Depot/Asurion warranty if they will not service, replace, or refund our money?

Two different delivery men showed up and once again, once they saw stairs, clearly didn't want to do it. The new story was that they couldn't clear the angle on my staircase without damaging the walls and would have to pay personally out of their own pockets for any damage. They then took their tools, went and called the delivery company who called me and said they couldn't deliver again. They again left and I'm still without a refrigerator. This is after two times of clearing out my refrigerator and freezer and I'm left with nothing. Refrigerators are delivered all the time in my complex. Home Depot should be embarrassed. Sadly, they won't care.

I called Home Depot, on hold the first time for 45 mins and got nowhere, called second time on hold for 2 hours and 15 no one picked up, third call on hold for 40 mins and was told too bad so sad because install was free. No, the install was included in my purchase. My husband spent an entire day tipping the dryer over to put feet on it, watching youtube videos to install the power cord, etc. I ran load in the dryer and it burned out and no longer works. I had it for 24 hours! I have little kids, laundry is piling up and home depot refuses to provide proper customer service!

I checked and was not seeing anything so I called them back where they told me that I had to go into the store to either re order or ask for a refund. So I go to the store and asked for a refund. The store would not refund the amount because they had to wait for the paperwork from the vendor which would take days. So I have been out of a refrigerator for 2 weeks and ended up going to an appliance store to shell out more money on another one which I should have done in the first place. This all sounds very fishy with all the run around they gave me and not giving me a refund, so I am disputing this with my bank. Don't ever buy an appliance from Home Depot.

I called the Home Depot number and followed the automated system to get some information. Half an hour on hold later, I gave up. I canceled my order online. Now I hope to get my refund in 3-5 business days. It's Wednesday, I ordered another washer on BestBuy.com to deliver on Saturday. I bet I get my new washer from BestBuy before I even get my refund from Home Depot... Horrible service. I will never shop Home Depot again (Hello, Lowe's).

I gave him my info. Said he had to look it up. Said it would take 3-5 minutes. 4 hours later I texted him back and said, "Hello did you forget about me?" He finally after another hour said, "Sorry we're really busy. Let me get the vendor on the line," and that was the last time I heard back. I texted the number again this morning, and their online automated text said. "Thank you for contacting The Home Depot. To support the high volume of help requests resulting from COVID-19, we have temporarily suspended messaging services. Our customer service team is still available. Please call us at 1-800-430-3376 between 6am ET to 2am ET." say

Meanwhile, I called again just to get no answer again. I WILL NEVER BUY HOME DEPOT ONLINE EVER! I WOULD RATHER BUY FROM AMAZON! We now have Uninstall and send it back, get a refund, and buy another one from Amazon. From one unhappy customer. THE ONLY REASON I GAVE A ONE STAR IS BECAUSE I HAD TO OR THEY WOULDN'T LET ME POST THIS REVIEW.

I called last Sunday the 4/19/20 and was told and sechedule dan appointment for Monday afternoon - great! Those people didn’t show. Said due to Coronavirus they no longer service this area. But I found out by calling them (appliance people) Home Depot did not call me, I did the work. Called Home Depot, sent someone else out A & E (Sears) and they showed up in Wednesday and as was checking out said this was a “cash call” meaning I pay them not Home Depot or warranty. I explained that was incorrect - I don’t mind paying, but this is a warranty call. He leaves. Understandable but frustrating. Now the 5th time I’ve thrown food out of my fridge.

Call Home Depot, they tell me a guys in the way - I explain he just left, didn’t know this was a warranty call. Ask if they could contact A&E and correct that. Now Friday - no one contacted. My fridge is literally dead - I have called Home Depot on 10 occasions. On Wednesday (afternoon) they sent me to a “manager” - he couldn’t make a decision, however assigned me to a person and said this person will fix this and call within 24 hours after this escalation - it’s now Friday 4/24/2020 - no call from the “assigned rep”. In fact no call back from any Home Depot in these 6 days and when I called in today the lady said we should have an answer by Monday.

I explained even if you do on Monday, it will be Tuesday or Wednesday and then they’ll have to get parts - this will be 2 weeks. I explained To her sales guy says 2 calls - "I’ll bring the fridge to the West Branch Mi Home Depot and they can plug it in and see it doesn’t work, I’ll buy a new fridge and when you certify it just send me the money you said you would (old purchase price) - like the sales guy and warranty says and we’re good!"

Their warranty service is ** and they are not good to deal with. It’s outrageous that they would not have an appointment schedule in 6 days, now going to be 10 at least as we’re at the weekend. Don’t call anyone back. They cannot find someone to service Samsung in the area.... Then why do you sell it here? I find it outrageous and corporate America at its best! Samsung makes bad fridges - got it - sales guy says 2 visits and we replace the unit (over exaggeration or lie - you decide) Home depot and their service - this is outrageous.

They sold a warranty and can not or will not even get someone out here. What if someone else visited my cabin and didn’t know fridge was bad and ate some food and got sick and had to go to hospital during this pandemic time? Poor service and poor quality of and from Home Depot. I put them on the same line as FM. And Buick who sold me a new car with a 2.4 engine and has an oil consumption problem from Chinese engines, that they know about, but don’t want to fix that problem as they, too, are Pieces of **!

Today they refused to come because the gas valve was in the basement right below the stove. I called them and they would only come back if we installed a new gas valve at the site. I was so angry and frustrated because not only did they not come at all so they could take away the broken oven, so we could install ourselves, we have to wait another week. I told them to just return our installation and take away fees and we would do it ourselves. I will never, ever use Home Depot's delivery service again. Also, we I tried to write a review on HD's web site, it was impossible.

When they arrived they said they needed to call their boss, and left the house, but didn’t say why, and soon after I had customer service call me and say that GE does not allow the installers to touch copper lines which is what I have on my fridge. (Keep in mind, this was never something outlined in the parameters or instructions they give you to prepare for your delivery). She said that they can deliver the new fridge but can’t take the old one. I asked her if we got it disconnected, if they could take the old one as well and she said that they would and to just let the delivery person know.

My boyfriend was able to turn the water line off and get the copper line disconnected from the fridge. When the delivery person came back into my home, we informed him of this and he immediately said “I’m taking fridge back to the warehouse”. I asked what that meant and he ignored me and started walking away. I said, "Excuse me excuse me" as I also followed him and he refused to respond or even acknowledge that I was trying to get his attention. He exited my house and starting rushing back to his truck. I continued to follow him still trying to get his attention and he continued to ignore me as he jumped into the driver seat of the truck and told his partner to get in the passenger side.

I continued to say, "Excuse me" and he said, "One moment". And I said, "No, I want my fridge and range - you’re obligated to deliver it". I told them that they’re both in their seats with the truck turned on and they appear to have no intention of delivering the appliances that are owed to me. (Mind you, the range was delivery only from the start so there’s no reason that shouldn’t have been delivered). With that, they sped off with no explanation and with my appliances still in tow. I then had to reconnect my old (and leaking fridge) and reload everything back inside that I had just unloaded 30 min prior.

Home Depot’s resolution? Rescheduling another appointment for next week that I will now have to block time for, and go through the entire process of unloading a very full fridge and freezer again. The level of disrespect and lack of customer service is unacceptable. I cannot believe that a big name like Home Depot works with contractors that treat their customers this way. I am also extremely disappointed in Home Depot’s nonchalant response of “just rescheduling the appointment for next week.” They did nothing to turn this around into a positive experience which is very telling.

Our family of 4 has been eating restaurant food for the past 4 days because the fridge did not come before we moved into the house, with no fridge, as we had arranged. This has been a major inconvenience, not to mention the money lost due to eating every meal out. Such a disappointment from such a reputable corporation. Ultimately, the error falls on Home Depot where we purchased the refrigerator. Still waiting to hear back from anyone from either company.

They said, I should have reported it within 48 hours. I asked what about the 90 day return policy. They said it doesn't apply to appliances. I asked how would I have known that. They said I should have asked. I am now stuck with a brand new inoperable washing machine. My only option is to have it repaired. I could have kept my old washer for that. After reading so many similar experiences, I'm not understanding how they are allowed to continue to get away with this? Does anyone know who to contact to put an end to this?

Two days ago they replaced the drum used it once and still have the chirping sound. The service person tells me now once again they have to order bearings and a heating element. I am totally disgusted and would never purchase another GE product. How can they get away with this? I will never purchase another thing from Home Depot either.

I did get in touch with Home Depot on Monday and they told me to go ahead and let the Samsung (NISI) tech come look at it and call them back when he did. Samsung sent out a technician on February 25 (Tues) from their official NISI contractor and he determined that the unit had been damaged either in the plant, during shipping or during installation and that he could not fix it. We called Home Depot, who put us through to their Samsung people and initially got some pushback but eventually they agreed to replace it, but they couldn't do so until March 3, a week later. During this time we had the dryer, which I had to help the Samsung tech take down from the washer, sitting in the middle of our small living room. Finally, they showed up early in the morning on March 3 and installed the new unit which worked fine. At that point we had not been able to do laundry for a week.

Today, March 7, we realized that the installation team had somehow damaged both the hot and cold water taps/handles and that water had been slowly leaking down the pipes and under the floor. It also wicked into the drywall. In order to determine this I had to once again move the units out of the closet. So I called Home Depot to let them know about this and they are supposed to be sending an "Installation Check" person but I have no idea when. And I also filed a claim with them regarding the damage to our house. But once again, I have two appliances just sitting out of the closet, blocking two other doors, and I've had to turn off the H/C water taps and wrap the pipes in towels that I remove every hour or so after they soak through.

This has been an utter nightmare. We live in a small house and I have had to take days off of work, spent literally hours on the phone, and now we're looking at a major floor replacement job because of the ineptitude of Home Depot's installation teams and the incredible slowness of their first replacement. I now fully expect them to claim that the taps were already old/damaged, but they were not. There was no problem with our previous washer in that regard, nor was there any problem with the taps on the *first* (defective) unit they installed and later replaced. The only time water started leaking from *both* taps was after their second installation/replacement, and since *both* hot and cold are now damaged, it cannot be a coincidence.

Their installers damaged my water taps/faucets/handles and my house is a disaster now, pending whatever they (or our homeowners insurance) are going to do about it - No matter whether Home Depot pays for it or not (Small claims court is one option I'm considering if they don't), now I'm looking at at least another week of having no working washer and dryer, them sitting in the hallway blocking doors, and having to take who knows how much time off of work to supervise the contractors who are going to have to 1) replace our wood floors, 2) repair the damaged spigots, and 3) replace the damaged drywall.

For the above reasons, and pending Home Depot doing the right thing and making us whole and fixing everything that is damaged, I highly discourage other customers from buying here and using their install teams. The whole thing has been a major hassle, time sink, and it's all happening during this pending "coronavirus" outbreak. Dirty laundry is piled up and we are sick and tired of this experience. Now their fifth (that's 5) party install checker Daryl ** refuses to even inspect the situation and we are being forced to contact a plumber to fix the plumbing damage then a contractor to fix the floors. It looks like small claims court or an attorney are the next steps. Save yourself the hassle and DO NOT pay Home Depot for a washer install. Call your own plumber and have them come out to ensure the connections are done correctly!

I have 12 kids in my home, and I have fostered many more. I bought the floor model because it was the largest in stock. I am on my third washer from Home Depot in five years, and the one that just broke I believe is still under warranty, but I bought a new one because they have already had to fix the last one twice. I usually buy everything from Home Depot, but their customer service and products have gotten ridiculous. We are now having to load this washer up and return it, because they say they will not fix it. I could have returned it a week ago and had a new washer delivered by now. They stated we can return the old washer and purchase a new washer, which is now more expensive because I got a discount for buying the floor model. All I wanted was a washer that worked, and they couldn’t even do that. Now I get to spend my time in the laundromat AGAIN because their products break.

When I mentioned to him to try that he held his hand up and said “quiet.” They installed the fridge without hooking up the water even though a plumber had already installed the shut off valve and supplied the line. He tried to convince me that the dishwasher was in the way and I needed a plumber, I had already prepared the line for the fridge with a dedicated line to the dishwasher so I knew he was Lying. He was hostile and angry and I just wanted him out of my house.

I CANCELLED THE SALE. I call Best Buy, Filco, and Sears and asked them about their installation for new ovens. I was quoted $120, 190, etc... for a full install. That includes removing the old oven and taking it away. So basically, all I had to do was be home for the delivery and installation. Once done, the oven would be ready for use. I've decided to take my business to either one of the 3 competing stores. Your loss Home Depot. You guys really need to fix your delivery and install services. You're losing a lot of business because of these issues.

My electrician found that the dryer would not turn on because it required a 30 AMP versus the 20 AMP 220v wiring we had at the dryer location. It wasn’t possible to run additional wiring to this outlet. There was not any information on the Home Depot online product listing indicating that the LG dryer had this 30-amp requirement. This information was only obtained by calling LG product information service line. After 4 days of talking to online customer services representatives, I was able to reach the local Santa Fe New Mexico store manager.

The manager would accept the return with a $79 pickup fee and a 15% restocking fee $121. These costs will be deducted once the dryer is returned. I will also need to add a moving fee of $25 to move the dryer to the garage as the new gas dryer I also ordered from Home Depot will be delivered on February 20th. The Santa Fe store will pick up the old dryer on Monday February 24th. These additional costs 15% restocking, $79 pickup charge and $25 moving fee are about 30% above the cost of the LG electric dryer that we had ordered from Home Depot.

In the end, customer services person said that she would provide me a gift card for $121 for the cost of the restocking fee. All the customer services representatives were exceptional, but this no-return policy and the penalties are unacceptable and I want others to know about them. I have ordered, exchanged and returned many appliances and other large electronics in the past from ABT, Lowes and Amazon without any problems or additional penalties.

Why wasn't I told this the first time so my plumber could have taken care of both issues at the same time. It seems the delivery service is playing games, making up excuses not to install. If I replace the plastic connector I was told about today, what excuse will they come up with at the 3rd delivery attempt. I don't see how Home Depot makes any money on appliances if their delivery service gives customers a hard time like this. I cancelled the $3500 sale and they lost a customer for life.

So, again I said, "Ok, let's return all the appliances." Re-purchase them and I will PAY for the install. Well now I have to wait for a manager to make this decision and she won't be at work till tomorrow morning. I WILL NEVER SHOP AT HOME DEPOT AGAIN IF THIS IS NOT MADE RIGHT. All my brand new appliances are sitting in my garage! I am so upset that I can't even think straight! VERY DISSATISFIED CUSTOMER!!!

The Home Depot needs reliable contractors for delivery of its appliances. I have never been so inconvenienced. So much that I will never ever recommend them for high ticket deliveries. Home Depot gave me credits for the inconvenience but it's not about the money, it's about fulfilling an agreement. I paid for it...so you need to deliver it per our agreement. I had to pay a Plumber to unhook my old stove, hook my old stove back up and now pay again to unhook the old stove should they ever deliver it and hook up the new stove.

Needless to say if I ever get the ** thing delivered, I will never ever give Home Depot another copper penny. Corporate needs to look at the complaints for their deliveries and contract with better companies. I spoke to another customer who experienced the same exact inconvenience...so this wasn't a fluke. Get it together Home Depot!

We then called customer support to get our money back. The man on the phone told us he could not give us an immediate refund because the fridge had not been scanned into inventory at the warehouse. He said that right now the fridge is in our name. He then said that if he issues a refund right away, it would be a liability for them because the shipping company could be selling refrigerators off of the truck. Which is essentially what they could be doing anyways if the fridge never made it back to the warehouse. Now we do not have a fridge and we're out $1400 for 10 days which is a lot of money for our family right now. We have spent A LOT of money here in the past as we are building a new house, but now we are absolutely done with Home Depot. I will gladly take my business to Lowes and my local hardware stores.

Service calls 3, 4, 5, 6, and 7 (this one is maddening and took months to resolve): Unit started kicking the breaker erratically (sometimes hours or days apart). Our kitchen is up to code with arc fault breakers (saves a hundred lives a year). They said it was our house, but it would pop every breaker except for the old fashion heat up type (only useful to prevent fire, not electrocution -- did I mention we have four kids!). They tore the system apart looking for problems, over the course they replaced every circuit board in the system. No solution, "it is your house's fault; nothing we can do about it!"

Finally, after months with an extension cord running down the hallway to keep it on the ice maker started acting up, service came again (the same guy we are on first name bases), open it up and found a small water leak that was shorting out the circuit. Yes, this can cause arcs that will pop the breaker. Replaced whole ice maker and door panel. Yes! No more breaker problems. Finally, we don't have to worry about fried friends and family.

Service call 8. Back of the fridge iced up again. Replace the whole back of the fridge (again). Service call 9, 10, and ...? Ice maker leaking and making a big mass of ice. Replaced ice maker, service left (this was yesterday), but we never got ice, service guy came back today ("new ice maker should be working. Must be a bad connection, reconnected looks fine. Water coming in"). Hours later still no ice! We will call again, I guess.

In parallel to this, we have been calling both home depot and LG. Home Depot sold us the service contract, and LG manages it. Home Depot says, "wow, yes, they (LG) should replace the unit." LG, "we don't replace units service them; call Home Depot." Service guy, "You can ask LG for a replacement, but they will never do it." We have gone into the Home Depot and ask for a manager to discuss; they have no power; just call the same number. Ask for a manager at LG to get the same runaround. Not sure what's next, but if we weren't so busy, I'd go to small claims. BOTTOMLINE, don't buy any appliances from Home Depot!!! It is just not worth the hassle if you have a problem. The replacement guarantee is a lie. I would go anywhere else; I bet Amazon would even give you better service.

On 12/19 we received a text stating the stove and microwave would be delivered but the other items would be delivered 12/28 due to backorder. The microwave was not installed when delivered because the tech did not have the tools to install it - so 2 days later another tech showed up to install it. On 1/8 received a text stating the refrigerator would be delivered on 1/10 but the dishwasher was backordered further out - to 1/ the ref 28. The refrigerator was delivered and we switched food over. Woke up the next morning to find it was not working and all of our food was ruined. It was supposed to be replaced within 48 hours but they are all on backorder.

A GE tech was scheduled 3x to look at the refrigerator but called out sick 2x and was blocked by a traffic accident 1 time. I just got a text saying the dishwasher is now backordered until 2/20/2020. I cannot believe how ridiculous this has been. They have had my money for 3 months and I still do not have my appliances! Wow - has Home Depot really sunk so low as to shamelessly treat their customers this way? Where are the values that the built Home Depot brand? The slap in the face is they are still advertising these GE bundled packages daily on TV and radio. Shame on you!!

Rinse and repeat... This process has gone through 3 cycles now... I've taken off work multiple times, removed a door and taken out and then reinstalled my old washer 5 times now. We've been on the phone with at least 8 different people on multiple occasions for well more than 10 hours total. I have never experienced the complete level of ineptness on the part of all 3 entities we have to deal with. I also don't understand, when we buy from HD, why WE have to spend so much time on the phone with the trucking company. I would drive to HD and demand to get a washer put on my truck, but they don't carry inventory. Everything ships from the manufacturer (that's what we were told anyway).

10 days ago we were on the phone for over an hour with someone at HD, after being "escalated" to someone higher up, and thought it was finally taken care of. Of course, today only the sidekick shows up and the driver then spends a bunch of time of the phone with HD and says the full size washer was cancelled... Bottom line, HD has had an unbelievable number of chances to get this right, and they can't. They either so completely inept that they can't, or they just don't care and they won't. Never buying from HD again and neither should anyone else. I am thoroughly disgusted, still out the value of the washer, and no idea when or if we will get it.

My last experience with Home Depot was a disaster. Last November I needed to replace my washer and dryer so decided to go there once again. Everything went well. The products were back ordered but I did not mind waiting for almost a month. The delivery day arrived. I did not get a call ahead but I thought they would just come. They never did.

Many phone calls and a store visit after, I was rescheduled for a week later. On the same day of the delivery, I get a call from the delivery company saying they would have to reschedule for the following week. I went to the local store and there was nothing they could do for me. It was a difficult situation. If I cancelled I would have to wait even longer so I decided to give them another chance.

After been rescheduled for the third time, on the same day when my delivery was expected, I get an email - not even a phone call - saying they would have to reschedule one more time. That was it for me. I went to the store and cancelled the order. I have had it. My health is more important so I decided to take my money somewhere else.

To this day, almost one week after proceeding with the cancellation of my order, my money has not been credited to my bank account. They say the system will not allow them to do it until later. It is such a sad and frustrating experience. At the end of the day they have the money and that is all Home Depot seemed to care about. I felt I needed to share this experience because other people need to be aware of this possibility when they shop from Home Depot. Their delivery associates are not to be trusted and are not held accountable and Home Depot's system is convenient just for the store itself. Just purchased a new set at another store which will hopefully be delivered in two days.

Talked to LG and they were amazing. They dealt with their Home Depot department to approved a refund. We then had to call the asst manager of our Home Depot because we had to get the refund from them. He looked on our acct and apologized for everything and said he would have LG call the next day to arrange a pick but I could come by the next morning with my debit card to go ahead and get the refund. Of course when I get there he was not there and I was told by another manager he was wrong. I would not be given a refund until the unit is back in a LG warehouse and they notify Home Depot they have issued them a refund. Basically would take 3 weeks. Obviously Home Depot is not concerned with customer service at all. Unbelievable.

My friend who had called me minutes earlier for tools then called again bc the delivery guy did not want to place the washer on top of the pedestal since there was no note on the order. Really??? I sent them packing with my new washer! Home Depot rep called to reschedule my delivery date for another week out. I asked to talk to a manager. She placed me on hold then after 5-6 minutes of holding she disconnected the call and didn't call back. But wait it gets better... I called corporate the next morning. She was nice, no doubt, but the lady previously noted that I hung up on her and the earliest delivery was now 2 weeks out. So.... I called Lowe's. They sent me a loaner washing machine and beat HD price by over $100. They also use a different (better) 3rd party delivery company. Hopefully I don't run into this with them.

At this point I physically went in to Home Depot to sort out this mess. I purchased the stacking kit and told the lady that it needed to be delivered at the same time as the washer and dryer, otherwise they wouldn't be able to install it. She assured me that it would, then forgot to actually reschedule the delivery of the washer and dryer. So after waiting another week, the delivery guy showed up with only the stacking kit.

Every failed delivery causes about a week delay before the next attempt. After waiting another week it snowed barely 3 inches overnight and they refused to deliver in such conditions. The roads were totally fine and free of snow, I have no clue what they are talking about. Home Depot sells snow shovels, I can't imagine they are snowed in. I do not recommend ever purchasing a washer and dryer from Home Depot, especially if you have to stack your washer and dryer. They have ZERO sense of urgency and could care less about your situation. You'd think they would be willing to reschedule me a bit sooner after 5 failed attempts in a row, nope.

He got a vm around 10 am stating that they were headed that way. He called the delivery people and was told basically, "Too bad, you missed the delivery." This despite the fact that our delivery was scheduled at noon earliest! We were then told that it would be another two weeks before they got back out! After more complaints, we were again told we would be compensated for the laundromat and for the inconvenience. When we finally received our washing machine, more than 5 weeks after the purchase, Home Depot informed us we would be credited $75, not the $125+ we spent at the laundromat nor anything for the inconvenience.

This was such a bad experience and the delivery and customer service reps were so rude that we will be switching our business to Lowe's and local hardware stores. I added up what I spent at Home Depot over the last year and it was well over $5,000. I hope that the $75 or so they saved by not crediting us like they said they would was worth the loss of that business. It's already in effect - I just spent $80 on a ceiling fan. At Lowe's.

I called home depot and all they said was, "Oh we can reschedule it...." Like I'm missing work now to get this delivery. What do you mean reschedule it? The guy didn't even try. But apparently that's not home depot's problem. They already got their money so they pretty much told us we're ** outta luck and they could care less about how the guy acted nor that he didn't even try. As the customer representative said they don't deliver the product, they have another company do it so it's not their problem. Really nice home depot. I will never ever, ever buy any other appliances from you again.

My biggest issue is that I have the same exact dryer in basement that I ordered but it won't fit.... Every Supervisor we spoke to was completely nasty to us about the situation as well to the point where the supervisor from home depot told me that he is refusing to even just reimburse us for one of us having to miss a day of work (because apparently this Tuesday is the only day they have available to deliver my dryer in the next 2 weeks!!!) and for us to wait for our delivery whenever that may be. 2 hours on the phone and they can't do anything except be nasty. They won't even do anything for us until after it's delivered because they want to make sure we're stuck with it so that they can ignore us from there. Terrible service. If I could give this a 0 star review I would but it's not allowed.

We called Home Depot.com again and they said it would take 24 hours for the technician to upload his service. Again, no one called us so we called back. We got transferred to the local Home Depot store. They told us they speak to their manager and call us back. Still no phone call from anyone. I called Home Depot 1-800 number again and they transferred me to a LG representative that said they would have to send their representative to do a service order and review it before sending us a replacement. This has been very very frustrating and we still have no answers or solutions. It was been 10 days. We purchased a brand new dryer that has not worked at all. Yet, home depot can not refund us or send us replacement. I did my research with this dryer and thought I was making the right choice. Buyers beware. This has been a horrible customer service situation.

I waited, until 1.54 PM. I called Home depot, delivery department, and talked to Jeremiah. He told that they had made an attempt at 1:45 but I had not been available, which is not true because I was at my home the entire time. In addition to myself, my mother and my dog were at the house the entire time. THERE WAS NO NOTE OR EVIDENCE THAT THEY THERE. They mention that they had pictures of house, probably from 8 months ago when I purchase another refrigerator.

I asked to speak to his supervisor, and instead he transfer to his coworker Diane who misrepresented her job title, and initially stated she was the supervisor. When she was not helpful, I again asked to speak to her supervisor, and she stated that the supervisor was Lora, but was not available, till Monday. I asked to be transfer to her extension to leave a message and I was told that, her supervisor, did not have her own phone extension.

VERY SAD, HOME DEPOT HAS NO SUPERVISORS AVAILABLE AND HAS LIMITED RESOURCES. I have purchased multiple appliances from Home depot, because of the quality of their products and services, but it seems that sadly the delivery department is undependable, and unprofessional. I may have to re-evaluate my choice of store, I may have to chose Lowes.

I figured out HOMEDEPOT.COM has a glitch when ordering you can select installation with the parts and the only thing that will transfer over to the work order is the parts and not the installation. ONLY THEN were they able to reschedule an installation because they were trying to tell me I didn't select installation. SURE PLACE THE BLAME ON THE CUSTOMER INSTEAD. For the engineers working on homedepot.com they need to do a better Q&A testing before making changes to the site and this one might make a lot of customers unhappy.

We were promised that we would get out fridge today. The delivery team arrived with our fridge and then was told they can't do it because it is raining. We were told that they deliver in any condition. So now it is rescheduled for the 10th of January. I've never seen a delivery team so incompetent. I will cancel my order and never buy anything from home depot again. I would advise anyone buying appliances from home depot to STOP!!! Save the trouble and go to LOWES!!!

Apparently Home Depot transfers the matter to the manufacturer, leaving it upon them to set up a follow up delivery. In this case, Whirlpool. It took several days before we had a rescheduled delivery, one over a week later on the 27th. (It was the 30th, but I got it bumped up.) The messed up thing is that I had to do a lot of follow up calls myself to learn what the heck was going on. I wouldn't have even known it was transferred to Whirlpool if I hadn't followed up on things myself. I also noted that if I had simply refused delivery/cancelled the fridge, and then ordered a whole new one through Home Depot I would've had a delivery date of the 26th. That makes no sense and the whole experience has sworn me off using Home Depot for future appliance purchases.

I was told my problem was due to refrigerator being in garage and I needed a garage kit. I call three of the companies Home Depot provided only to be laughed at about needing a garage kit. The manufacturer agreed to send someone out. It was scheduled for today only to get a phone call to say they couldn’t send someone out until January 9. You see I paid Home Depot 600.00 for this refrigerator and it only worked for 2-3 weeks but Home Depot has washed their hands of my purchase. While you think you are buying from Home Depot you are really buying from Appliance Depot and you only get 48 hours to identify issues! It is not my fault that the refrigerator stopped working!

Fortunate for Home Depot paid with Home Depot credit card. If I had used my Amex I would dispute and leave the refrigerator by the curb! I am very disappointed with Home Depot and their lack of concern to resolve my issue. I could understand if I purchased six months ago but it’s been 6 weeks and refrigerator only worked 2-3 weeks of that! I caution you against purchasing appliances from Home Depot because you have no recourse.