Home Depot Appliances Reviews

A couple of years ago we had a home bathroom remodeling project and the contractor referred us to our local Home Depot for appliances and service for parts of the project. The results ended up adding a couple thousand dollars to the project with final unsatisfactory results. Eventually had to go elsewhere for the appliances and service to have things done correctly. Needless to say, we were pretty unhappy with Home Depot from that point on.

Home Depot appliance delivery is a joke. I ordered my new washer and dryer on 06/05/2020 with a delivery date of 06/30/2020. They first bumped my delivery date to 07/07/2020, which is today. My delivery window was 3 PM-7 PM. I got a call at 10:30 AM with a vague VM asking me to call back “at this number”... I called 3 times and it went to VM but there was no mailbox to leave a message. I’ve been sitting around my house for hours waiting. Then at 6:15 I get a call stating that they tried to deliver but got no answer. Keep in mind that was well before my 7:00 window ended... They refused to “come back” and wanted to reschedule for 7/14/2020! Total garbage!

Purchased a GE washer & dryer and an LG refrigerator on May 21 with a delivery date of May 29. On May 27 I was told the delivery would be delayed to June 16! I'm new to Las Vegas, in a brand new home with no fridge! Home Depot blamed LG for the delay to which I complained to LG but it turned out LG delivered the fridge to the Home Depot shipping on May 28 so it was Home Depot who held my fridge to make only one delivery on June 16! But they were quite happy to point the finger at LG.

NEVER order major appliances or contract Home Depot's home improvement services. The minimal savings on the front end or ability to use your store card is not worth the shameful lack of proper service you'll NO DOUBT suffer from on the back end!! This is my 2nd time in about 4 yrs and both times were nightmares! Their appliance delivery department is an astonishingly, shameful mess! They must still be using paper files with a dept only staffed by unpaid, part-time interns to track appliance orders. Customer service is an endless loop of extremely long hold times, being transferred to the wrong departments, apathetic or unknowledgeable customer service reps who each give you different answers AND THERE IS ZERO ACCOUNTABILITY from the lower level reps to upper management!

Ordered online: June 29, 2020. Scheduled delivery was July 3rd, it was a good deal on a washer dryer combo unit with free pick up and a charged install. I can't review that unit because the delivery drivers did not read the delivery instructions, so I don't have the unit yet. 2 homes & 2 driveways on address use the north driveway. (The street runs north and south, no curves no excuse for confusion.) They parked at the south driveway which is obscured from my house.

Ordered appliances on April 21st 2020. Chose May 26th as my delivery date. Called on May 26th because had not received my delivery time. Appliances were backordered. They were in stock when I ordered and paid for them. Delivery delayed until June 16th. Received a recorded message on June 14th delaying delivery again until June 30th. Called on June 29th confirming delivery for the 30th. I was told appliances were in fact at the warehouse and being loaded on the truck and that I would receive a call later in the day with my delivery time. No call. Called on June 30th, guess what, missing 2 of 3 appliances. Done. Cancelled order and will never order from Home Depot again. Takes 7 - 14 days for refund. Took 1 day to debit my account. If I could leave 0 stars I would.

I purchased a refrigerator online from Home Depot. On the day of installation, one of the team members called me and informed me of what I needed to do before they arrived. I did everything they asked, except for that I struggled to get the copper water line off the fridge with my wrench. When they arrived, the one team member was extremely rude to me right off of the bat. He began berating me that he could not fit our fridge through the garage door, even though I had measured it prior and it was wider than my new fridge. Finally, his other team member grab his measuring tape and measured it and they both realized I was correct.

RIDICULOUSLY LAZY and incompetent. Uncaring. I spend 1,500 on an advanced Samsung Washer and Gas dryer appliances. Waited over a week and a whole day for them to come and when they finally came they came with jokes and complete bogus excuses for why they can't do the job I paid them to do. I would not get anything delivered from HOME DEPOT the people they employ do not care and what's worse is if you call HOME DEPOT they also won't care.

I ordered a Summit oven... It arrived defective, the oven door did not close correctly... Summit does NOT have any warranty service in my area... After 12 emails... they are going to give me credit to return it... so before you buy any large appliance at Home Depot... check to see if that company has a service agent in your area... because Home Depot will do nothing about warranty problems... You are on your own... They are just a middle man.

They had a sale of several hundred off of a Samsung range and fridge. They could not sell us the products at the advertised price because of where we live because they do not deliver to our ZIP code area. I said I would pick up myself. They said price was for delivery only. Nowhere was that mention in the advertising. I know Home Depot doesn't need my business, but for the principle of it I will never shop there again. This kind of false advertising is unethical and borders on discrimination to me.

8 am-12 pm window, no show, no call. They claim rescheduled. Home all day, 3 kids, food in coolers... no one to speak to to handle it. All they need to do is the work they’ve already been paid for. Install and take away. New fridge is sitting in my living room. Never again!

I orders a cold press juicer on their website, upon logging in I received a 10% discount code which I tried to use on checkout, I couldn't find the coupon box and went through to pay via Paypal thinking it would take me back to the website to review my payment and add the coupon code before proceeding to payment. However this went straight through.

Almost six months without a working kitchen due to the negligence of the Home Depot's install services. They "attempted" to install on 12/31/19 and due to a faulty install, damaged my kitchen beyond use. They passed their responsibility on to "their" totally inadequate insurance company who did nothing for 6 weeks. It was after mold started growing that I asked my own insurance company for help. Home Depot's install services should not be used! To date the bill is way over $50k for a simple dishwasher install and I still do not have a kitchen. Try eating out during covid on top of that horrendous experience! I would never use their services again and I have many opportunities to do as a Property Manager. Stay clear of them or plan on eating out often!

I bought a washer & dryer set from Home Depot. The in store experience is fantastic and very helpful. The store manager helped me and answered all my questions, I ultimately decided to buy a more expensive model from Home Depot because I was very satisfied with the experience. Problem arises with delivery and post purchase customer service from Home Depot. Home Depot's third party delivery company - Spirit Delivery - did not deliver my appliance and I had to contact Home Depot for a resolution.

I am highly disappointed in Home Depot. I have been waiting over 2 months for a product. That the manufacturer has said is in stock. We even called the manufacturer ourselves to verify it was in stock (because the customer service rep we talked to told us to call). I totally understand the pandemic. But, I can't just let this slide. Because we placed the order April 14. Here it is June 10. Still no correspondence from Home Depot (unless WE call them) about our order.

2 weeks ago ordered 3 major appliances online that were supposed to delivered and installed tomorrow. This morning they call and say one of my appliances is out of stock and want to switch it with another model (that's a cheaper, older model) for the same price, like a typical bait and switch. Then they also told me it would take another month for delivery. Spent 2 hours on the phone with customer service (most of the time on hold) to finally get my order cancelled and money refunded but they still won't send a confirmation email for the refund so I'll be disputing it with the credit card company. I will never purchase anything from Home Depot again!

For the second time the contracted delivery company did not make the Home Depot delivery. So again we canceled order and bought from Lowe’s. Waited and called 4.5 hrs and we’re told they could not be back for a week? Driver says they saw no one home, while we both watched our window and never saw truck. He did not call or would not return calls, so guess they get to keep fridge....

Purchased washer/dryer. I have been struggling to have them deliver my dryer since first try the delivery guy damaged it. First try washer was not installed, just dropped off. Second try (3 weeks later), guys had no idea how to install and they left angrily banging and rough-handling the dryer, they took it with them when I wouldn’t sign because I wanted detailed description of parts needed for proper installation. Home Depot sells the appliance, a different company delivers and drivers don’t know how to install, a third company handles delivery schedules. Speaking with customer service at any of these three places is impossible. Home Depot CS (also .com) never answers. I still don’t have my dryer and nothing is installed but I paid for everything already. NOT CHEAP! HORRIBLE SERVICE. DON’T even know how to proceed from now.

After reading the other reviews about Home Depot Appliance delivery, I am left astonished that they still dare to offer delivery of their appliances. The soonest I was to get a delivery appt for my washer and dryer was 18 days after my order date. I patiently wait and delivery day comes. I wait all day for the delivery to arrive, checking the status on-line. With 30 minutes left in my delivery window period and 1 delivery ahead of me I receive a call from the delivery company claiming that their truck broke down and my delivery needed to be rescheduled.

It has been almost 2 months since we had this covid-19 outbreak. During the time, I had few issues at my house so I ended up going to Home Depot a lot often that I expected (the one on Shea and 90th St near 101). Every time I go there, they always have someone to help me - Brian who works at lighting and Judy from blind section, and Mike from appliances. Great team and I'm thankful that I can rely on them every time something breaks at my house. Without them it would have been a nightmare since handyman/contractors weren't available.

Ordered a washer/dryer set and was promised delivery on May 13, 2020. Today is May 22, 2020 and still nothing. I have been on hold for 45 minutes now and still no answer. When I speak with the salesman we dealt with he does help.

I have had a problem with Home Depot since May 1st of 2020. I came to the store to look for a washer and dryer for Mother's Day and pick out the one for her. Now I usually don't deal with home depot for stuff like this because of your ratings and yes I read all reviews before purchasing anything from a store. So I purchased a washer and dryer from the home depot because she said she wanted it from there because it was close to home. I was very leery but that was where she wanted so I went. Purchased the MVWB765FW washer @642.00 and MGDB765FW dryer @ 753.00 with a 10 % discount on appliances @ 396.00. So they never checked to make sure the product was in stock when I paid the money.

Bought kitchen suite from Home Depot with installation. When they arrived said the refrigerator didn’t fit and that there was nothing they could do. The wheels had to be adjusted which we did ourselves. Now only a couple times having used the dishwasher, there is a puddle of water from where it was connected when installed.???

I purchased my Samsung refrigerator in 2015 along with 5 year protection Plan. I failed to receive notification from Asurion, the provider of this plan, to renew. They did not send a needed letter with a code to do this. They are now refusing to renew the warranty stating I allowed it to lapse, yet no letter with a needed code was sent to my home. Of interest, in November 2019 I had to use the warranty as the refrigerator needed service. I confronted them with the issue of not notifying me as I had had to use the warranty and this cost them money. they disagree. If I had received this letter I would have used the code to renew. I have contacted the BBB but Home Depot refuses to assist with this matter.

I bought a stove and the extended three year warranty from the Aiken SC Home Depot on 2/5/18. On 5/6/20 the glass stove top broke when I turn it on to cook breakfast. I called the Aiken Home Depot where we bought it and was told by one of the guys there to bring it in. I argued and said, "We had it delivered, it is busted and the glass is fragile..." He insisted we bring it in. So we taped the top as best we could to try and keep it together on the 15 mile trip in the back of my husband's truck to the store.

I had a refrigerator delivery scheduled for Saturday May 2nd. When the delivery company showed up it was clear from the start they didn't want to do it. I have a townhouse where the kitchen is on the 2nd floor. They told me specifically that I needed to remove a lighting fixture on my landing so they could clear the space and install a shut off valve for the water dispense behind the fridge. They would not deliver it and left. I paid for someone to come and install the valve and took the light fixture down and had a reschedule date for today, May 13 (earliest they could do).

I purchased a washer and dryer, on April 7, 2020 and received it on May 5, 2020. Purchased all upgraded accessories for installation. Delivery team came and did not install anything because the vent they brought was too short, therefore the feet on the dryer were not put on, power cord not installed onto the dryer, washer hoses not connected, washer not leveled. They just dropped them off and left!

I went into the store and bought a refrigerator to have it delivered the following Saturday. That Saturday they attempted to deliver it but after they took it off the truck they opened it up and saw it was cracked inside so they had to take it back to the warehouse because they could not leave it or give me a loaner one and saying that someone would call me about the next step. Not once did they allow me to look at it and they said they took pictures of it. No one from delivery called me back so I had to call them and was told they need to call the manufacturer about getting a replacement. They call me back a day later saying the manufacturer would not replace the item and that my entire order was canceled because I supposedly told the delivery guys to cancel this order which I know I never said I canceled it. They said because the order was canceled that they have credited my bank account.

Product originally back ordered until May ordered in March. Received confirmation on April 30 that it would be coming on May 2nd and then an hour later delivery changed to July 1st. I was then told there is no guarantee it would arrive then either.

I ordered a washing machine online from Home Depot. Scheduled delivery was exactly 1 week from the date ordered (you can get quicker delivery from BestBuy, I now know). I received the phone call the day prior to delivery (4/28/20) confirming delivery for 4/29/20. I have everything ready and I'm waiting for my new washer the morning of 4/29/20 between 8am-noon. Nothing. I get an email at 11:30am stating that my delivery has been delayed until May 23rd.... Seriously??? The day of delivery and pushed 3 weeks out, not to mention after confirming by phone the day before. And an EMAIL? So unprofessional.

They were supposed to bring our refrigerator and hook it up. They came an hour past when they called, I’d already taken on the food out, and then they said they couldn’t hook up the water line and that they wouldn’t unhook it and leave it out so that we can be able to get our food back in later when fridge gets cold. He said we have to call A plumber and then call them back. But I know for sure when Contractors worked on our floor previously they were able remove the refrigerator line and leave the waterline in a bucket. This is very inconvenient. They did not tell us ahead of time that there was anything we needed to do to be able to hook up a refrigerator. Not impressed.

We have had our kitchen aid dishwasher about a year now and really like it. #1 it is so quiet we hardly know it’s on and #2 it does a great job. Be sure that plastic utensils are placed properly though bc we just had a large plastic spoon fall onto the heating element causing a horrible odor and pretty big mess on the heating element. Lesson learned but we were able to get most off with acetone... great not to have to buy a new dishwasher again!

I bought a ceiling fan from Home Depot online. It was suppose to come with a remote and didn't. I've been calling every day for two weeks already, and stayed on the phone 20-55 minutes each time I called NOT KIDDING to get nobody to answer!! All I want is what I paid. $150.00 is a fan and a remote that goes with it. Well their website says I can text as well, so I decided to text the number a day later. Still no response, so I texted again telling them what I'm telling you. Finally someone texted me telling me he would help me to worry. I'm like omg! Thank you so much!! I really appreciate you.

I purchased a Samsung fridge in 2017. The salesperson told me to purchase the 5 year warranty as if you have 2 calls on it. They simply allow you to get a new one. Like a Lemon Law. Also we all know appliances are not built as they once were. I purchased the warranty and the fridge did go bad in a year or so. Fixed it, I called and told the appliance repair and Home Depot it does work...however doesn’t sound the same as before it was fixed. It’s a unit I use in my cabin in Northern Michigan, so I generally only get there on weekends.

My neighbor relayed his bad experiences with the Bowie Home Depot and he couldn’t have been more on point. After purchasing an oven and establishing a delivery date, I sent a text at 10:00 pm the night before delivery since I never received a call setting the time. I finally received a text at midnight telling ME to text them the next morning to set a time. (There’s customer service for you!). The next morning I was informed the unit didn’t arrive until A) last night and B) this morning and that I’d have to wait another 4 days for delivery. I cancelled the order instead. Lowe’s was no better: the Laurel store told me they were out out of the unit I wanted and I would have to travel 20 miles to their Glen Burnie store to order! They could not order the unit from their store even though it’s the same company! I guess I’ll try Best Buy next since Lowes and Home Depot don’t need my business.

I bought an oven because ours did not work on 3/19. I paid for delivery, installation, and take away. They delivered the stove a week later, but could not install because I didn't know how to turn off the gas. OK. I learned how to turn off the gas and called for them to come and install. It was a week. They said that they came, but they didn't. I know this because my dogs go crazy when someone comes to the door. So, I called and complained, but they refused to have the guys come back. Another week.

Home Depot is affiliated with a horrible company, Temco, that, supposedly, delivers and installs appliances. Temco delivery reps refused to bring the has-been-ordered-from-Home-Depot refrigerator inside my house complaining about the dimensions of my house. Temco's customer service is rude and incompetent as well.

Had a heavy BBQ scheduled to be delivered from the Van Nuys Ca Home Depot. Driver saw a small dog and without giving me a chance to put the dog inside the house, dropped the BBQ on the front of the driveway, ran inside his truck and sped off, leaving me to figure out how to get the BBQ to my backyard. Won't shop at Home Depot ever again.

Next time you need new appliances, think again before ordering from Home Depot. I had a delivery of a refrigerator and microwave range scheduled for today between 7am-11am. In addition to drop off, an extra fee was paid for install of the water line for the fridge. (The range was solely a drop off). I set aside my morning, ensuring I planned my meetings around their convenience. I pulled everything out of my broken fridge (which you can imagine is a large amount of food given the quarantine). Everything was cleaned and ready to go.

Horrible experience purchasing a Samsung refrigerator. Ordered online with a delivery date of 03/14. The fridge was delivered damaged. Delivery company contacted GE Home Delivery who ordered us a new fridge. We waited Another 5 days for delivery. We were told that they had to change our delivery date due to "truck error" and our new delivery date was 4 days from that date. We were told that after the fridge was delivered, we would be compensated for not having a fridge for 10 days. Today the fridge came. They offered to give us $50 and that's all they could do.

Bought an Amana dishwasher for $378, $25 to take old one, $119 for install, $20 new hoses. Used it twice over two weeks. Never dried dishes. Went back to Home Depot to exchange and upgrade and they said I couldn't because it was more than two days. They wouldn't do anything. Told them I've shopped there for over 20 years and never had this bad of customer service. Promptly went to Lowe's and bought an amazing Bosch series 500 dishwasher and will never buy anything from home Depot again. They lost all my business on that day for $378. I have a home depot charge card too with a 20k limit that I was going to use to remodel my kitchen with them too. Horrible experience. Sad.

Purchased a brand new GE washer Jan 2020 at the Home Depot in Oak Lawn. They give you 48 hours to report a problem. However, there is a 90 day return policy posted all over the store. Had a family emergency so did not use the washer until 5 days after being installed. It was broken with the first use. It was loud so I opened the lid thinking it was unleveled since I was washing a small load of clothes. What I found was that the water was not filling up in the machine. Long story short, I've spoken to the assistant manager, the store manager and the corporate office and no one is willing to exchange the washing machine.

Purchased stackable washer & dryer on 01/21/20. 02/25 delivery=dented washer, rescheduled 03/09 delivery=DENTED AGAIN. 03/17 No delivery as stackable unit is missing, delivery vendor lied and stated we returned the stackable unit, which is impossible as it was never given to us. Local store states this happens ALL THE TIME. THIRD PARTY VENDOR DELIVERY SERVICE IS AWFUL! 60 days to get a washer & dryer is unacceptable. We will not purchase another appliance from them.

I purchased a GE clothes dryer from Home Depot in November of 2019. I have had nothing but problems since the day I purchased it. Call Home Depot and they said once you purchase an appliance you now have to go to the company for service, they claim there is nothing they can do. I have had over a dozen six service calls having to wait a week to get an appointment and then the service person has to order the part and I have to wait another week. Therefore, I have no choice but to go to a laundromat because I am unable to use a new dryer. Each time the service person orders another part a day later no use of the dryer.

We purchased this washer and the matching dryer on February 15th via the website (this page) and they were delivered on February 22, a Saturday after the stated time interval, and after Home Depot's support department was closed. After they installed it and left, I discovered that the LED lights were not functioning properly on the main panel and called it in, but was not able to obtain any resolution due to the day and time. I also registered the product on Samsung's website and sent in a service request directly to Samsung since I had no idea what Home Depot was going to do about it.

I purchased a washer from Home Depot a week ago. It was their floor model. I live less than five miles from the store. As soon as we got home we set it up and tried to do the test wash with nothing in the wash, we got a code from the top washer. The second door handle was completely missing. Less than an hour after buying the washer we contacted Home Depot and they stated we had to call Samsung. We contacted Samsung and they stated we had to call Home Depot. We took pictures and sent to them. Told them it was physical damage. After a few calls both to Samsung and Home Depot, the manager from Home Depot said Samsung would send someone out. They came out today and said it was physical damage and they would not fix it and we needed to call Home Depot. I was asked if I wanted the extended warranty after I had paid for the washer and my husband was loading it up.

Home Depot will not allow a return on my new electric dryer. They claim it's because I signed that there was no damage when delivered, but when installed 3 days later, it does not work, no heat and is very loud. They make no sense, there is no cosmetic damage. It DOESN'T WORK! They need to review the return policy. They referred me to call GE for service appointment. This is a brand new dryer. It's incredible that you spend 600.00 at Home Depot for a brand new appliance that does not work and they won't replace it.

I was purchasing a new appliance for my home online but I'm currently located 2 hours away. I wanted to apply my military discount and find out the best way to do so, since you have to show it in person. Instead of me having to go in person to a store 2 hours away, or having to order it in person from the local store and have it shipped to the right location, the customer service rep worked with me and found a workaround saving me the time and energy and giving me an equivalent price to what I'd have gotten with my discount. Such awesome and above and beyond service from him. I already loved Home Depot and their support for military but now I love them even more and will be telling all my friends! Thank you Home Depot!!

Now, Home Depot local CS is great. Took my returns without a problem. But, this is my 2nd try buying online a Jensen JTA-990 stereo. The 1st. was no good! The 2nd was no good! I feel this China made product should be dropped from online sales!

You are putting yourself at risk if you pay for delivery. I bought a 33 inch refrigerator and a washing machine from Home Depot. As the delivery guys were bringing it up the four stairs to the front door I hear “hey lady we’ve got a problem.” He said, "We can’t get it through the door because of the awning over the door." When I mentioned to them the previous guys were able to get a 36 inch in the door with the awning there. He said “I’m not gonna do it. It’s too hard. You must take the awning off.” Then they went and sat in their truck. I got a ladder and a screwdriver and took the awning off then they got out of their truck and started to bring the Frigidaire up the stairs. They got to the doorway and I hear them say “hey lady we got a problem.” It was like watching a Three Stooges episode. He had it bent forward at a 30° angle when all he had to do was straighten it up and lift it over the landing with about a 4 inch clearance.

Came in to Home Depot for their President's Day Sale to purchase a new In Wall Oven @ up to 40% off. I settled on their Frigidaire Single Wall Oven. I was satisfied on the price. I'm glad I asked about the installation. I paid $150 to install. I was told that they would not do the wiring nor would they uninstall the existing oven nor take it away. They would just basically drop off the oven. They recommended to call a 3rd party for the electrical work and have the area prepped. So basically, I paid an extra $150 for delivery only where the delivery is free as stated only for purchases over $300. That was very disappointing as I was excited to have a new oven.

I ordered an LG electric washer and dryer on February 8th 2020 from your online Home Depot Store. The dryer wouldn't turn on. An exception form was completed by the delivery man convinced me that there was no power to the 220 outlet and I needed to call my electrician. I should have returned the dryer at that point as Home Depot doesn't accept returns or exchanges on appliances.

THEY USE A HUGE SUBCONTRACTOR AGENCY THAT DOES NOT USE LICENSED PLUMBERS OR TECHNICIANS--and Home Depot doesn't stand behind their work. We had a dishwasher installed 2 days before going on vacation. The installer mis-installed the dishwasher, disconnected the hose to our water filter leak detector, which then leaked undetected for 10 days while we were out of town, and (to add insult to injury) spilled the lemonade we gave him on the floor in the front hall and left it there for us to find. We spent literally MONTHS going back and forth with Home Depot (who foisted us off on their subcontractor). After literally MONTHS, they denied the claim with no explanation. Never ever again.

I purchased a GE stove from Home Depot and purchased the Asurion warranty. Well 3 years into the warranty, I placed a service call. The stovetop cracked. It was covered. One year later the stovetop cracked again. They accused me of dropping a pot on it thus cracking it. "We will not cover it". Will never purchase an appliance or the crappy warranty from Home depot.

I purchased an appliance package including refrigerator, oven, dishwasher. First attempted delivery was on 1/31 by a company Home Depot contracts with in Coral Springs Florida. On first attempt was told by the drivers the refrigerator could not be installed because a shut off valve on the ice line was needed. I paid out of pocket for a plumber to install ice line shut off valve, as I was told that was the only issue preventing installation. Today a different delivery team came. Only one spoke a little English, the second one spoke no English at all. They communicated with each other and over the phone in Spanish. I was then told there was an additional problem preventing refrigerator installation, being a plastic connection between the copper ice line and tubing e wall.

I went to purchase an appliance package this past weekend. I would not have declined the install package for my appliances because I would not have been able to install them myself. My appliances were delivered this morning and left in my garage. The delivery guys said they didn't have any tools to install my appliances. I called Home Depot and they said I declined installation. SO NOT WHAT I WOULD HAVE DONE. So I said, "Ok well I would like to have them installed, please come install them." Nope... SOL is what I was told, and if I wanted to hire a company to come do it I was quoted $900!!! Are you kidding me??

Home Depot by phone they were no help. They only take a defected appliance back after 48 hours. I said this has only been 16 days and this happen. They were very unprofessional.

My family & I were repeat customers at Home Depot. However, this last experience has definitely changed all of our minds. I purchased a side by side & gas range on 1/2/20 to be delivered on different dates. It took 2 1/2 weeks to get the refrigerator delivered. The scheduled date was 1/9/20. 1st attempt they didn't bother about showing up or calling. 2nd attempt they claim it wouldn't fit thru the doorway. 3rd attempt the same doorway they claimed it wouldn't fit thru..it fit thru. Gas stove scheduled delivery date was 2/8/20 8am-12pm. At 9:30 2/8, I received a call that they had to reschedule due to a truck breakdown. Again, I'm back at the home depot complaining about their contractors not delivering an appliance on the scheduled date.

I purchased a range from these crooks. They never indicated they provide no installation services in my state. When the guys showed up with the new range, they removed the old one and just dumped the new one in my kitchen and told me I was on my own as far as installation. When I called HD, they "referred me to a contractor" which is the same as sending me to Yelp. Absolute crooks. NEVER buy appliances from them. Ever.

I bought a new fridge for a new construction home. Was told by associate (who was great) we could push back delivery as needed. Original delivery was scheduled for 1/4. I called. Spoke with delivery team and the delivery driver pushed back delivery to 1/31. Called today and was informed my fridge order was CANCELLED and per the supervisor Lorraine (delivery team not HD) they did not have to notify me! I have a bill that is paid but no fridge or order for a fridge. How is this acceptable?? I should have notified!

We paid $1400 for a new refrigerator with full installation and delivery. The delivery guys parked at the end of my driveway and said they "couldn't" get up it although they had not even tried. (UPS, the propane company, and other box trucks have made it up our driveway with absolutely no issues). My boyfriend offered to unload the refrigerator where they were and he could get it up the driveway for them with our tractor that has a bucket. They said that they would unload it in the road and the delivery would stop there, and we would have to get it into the house ourselves after paying for full installation. The delivery people were rude, lazy, and simply did not want to carry a refrigerator up a set of stairs. We told them we'll do our business elsewhere.

We purchased this fridge from our local Home Depot a few years ago. Got all the extra extended warranties we could including a replacement for significant problems from Home Depot. Problems started a couple of years ago with the back of the fridge icing up: Service call 1: Replacement of the whole back of the fridge. Service call 2: Complete failure to cool down. The compressor had failed. It took them, and I kid you not five weeks to get the part in and fix it. We asked for a replacement or a temporary unit, nope. We got about $300 to compensate us for all the lost food, a small fraction of what it cost living without it (we have four kids) for over a month.

We purchased a GE bundled package of dishwasher, refrigerator, stove and microwave on 11/23/2019 with a delivery on 12/7/2019. During the purchasing process we were told the dishwasher that was part of the bundle was back ordered - but if we upgraded (paid more) we could get a GE dishwasher that was in stock. We agreed to do so as it was only $50 more. On 12/7 we had not received a text or call for delivery so we called and were told our delivery had been push out to 12/20 due to a backorder on the dishwasher and the refrigerator.

We are on our 6th attempt at delivery of an LG washer and sidekick pedestal mini-washer that we purchased on Black Friday from The Home Depot. Washer and pedestal need to be installed together. On original delivery Dec. 23rd, the washer was severely damaged so we sent the truck away with both the washer and the pedestal and reschedule of delivery. Fast forward to today... Multiple failed delivery attempts, we have easily spent over 10 hours on the phone with HD, LG and their shipping company. It is a complete nightmare. No one can get this very simple task of coordinating delivery of the washer and sidekick right. One party has said the sidekick was cancelled. Then the other says it wasn't. Then they say it is scheduled now and all ok. Then only 1 item shows up on the next truck and work order shows the other was cancelled.

Home Depot Bethesda has been my store for years. It was the obvious place since I live so close to it. I have remodeled my whole house using their materials and products. Same with the gardening plants and supplies. In the past I have had to chase associates to get help with products, waited for long periods trying to get information over the phone, and return defective/broken products. I did not mind. They are my neighborhood store.

I have seen several posts on here very similar to our situation. We paid $900 for a dishwasher to be delivered. Once installing the unit we found it would not register the door being closed so would not start a load. We called the next morning and were told appliances could not be returned unless refused at time of delivery. Website said you have 48hrs from time of delivery. I was told by Lenah who was what she referred to as a salaried manager that their website was incorrect.

My washer was struck by lighting so I was replacing it with the same exact one. In store purchase was great and professional the 3rd party delivery was a different story. I had scheduled it for my day off but was called into work. I had a friend stay at the house and paid her $100. When confirming the appointment I asked if he could have the door opening to the left, he said no and that I needed to call a tech for that. Weird but whatever. He was on time but parked 2 inches away from my brick mailbox and unloaded a front facing washer with the glass front against the dolly. He had no tools and wanted to leave the washer in my garage to go get tools. However my dishwasher guy was almost there and he able to assist.

I own a property management company and, therefore, need to get appliances replaced quite often. I am not sure which delivery company is delivering for Home Depot but three out of last five times I get a phone call that the truck has broken down, and they need to reschedule delivery. Time to start looking for a new company to order appliances from especially since other companies are price matching now.

My washer stopped working and I ordered a new washer and dryer online. This was a month and 5 failed delivery attempts ago and I still do not have a washer or dryer. The website does not explain what washer and dryers are compatible to be stacked with each other. In addition, it does not explain that the stacking kit needs to be purchased separately to installation services. The first attempt failed because the washer I purchased would not stack with the dryer that I already had. I decided to purchase a new washer and dryer to make sure they would stack. The second attempt failed because the delivery team got injured on a previous installation. The third attempt failed because the stacking kit has to be purchased separately to installation services.

Home Depot is our go-to store and there is rarely a week that we aren't in there. As the owners of several vacation rental properties, we rely on Home Depot to help us keep on track. It's painful to write this negative review but it has to be done because the experience was so egregious. We bought a washing machine on Black Friday and were told it would be delivered the following week. We were then called and told delivery would be a month out because they had so many deliveries. They then suggested we just return the item and purchase it again later (What?!). We declined to do that and complained about the delay. We were told by customer service that once the delivery was made we could request a partial refund that would cover us needing to use the laundromat for a month. We were then given a delivery window of noon-4. We both work so my husband started looking for a call around 11:30 am.

My delivery window has been set for over a month and my appliances were supposed to be delivered today 1/11 at 2:30-6:30. After selling my old appliances for cheap and adjusting my entire schedule to make sure I was ready for the delivery, I get a call 2 hours before delivery saying the truck never showed up last night. The soonest they can get my appliances that works with my schedule now is NEXT WEEKEND! I was not able to talk to a manager because apparently they don't work on weekends. I am very frustrated since now I have to live a week without a dishwasher, microwave, stove, or fridge. On top of that, I1 am having to cancel my Florida trip for next weekend to celebrate my nephew’s birthday because I have to stay here and wait for the new delivery. Very frustrated. Would give 0 stars if I could.

When ordering an appliance from Home Depot just make sure you take off an entire week to be able to receive your delivery because the company they have deliver it is horrible! From the moment they called they were trying to get us to reschedule our delivery because as the driver said "I've got 20 delivery today" so he has no time for me, someone who paid for it. The moment he got here he was refusing to take away our old dryer, which this is a service that we paid for. He got here, walked in my house, saw that he had to take my dryer into a basement and then said "it doesn't fit" and walked out of my house. This man didn't measure anything, didn't even take a look at anything. Just said it won't fit and then started an argument with me in front of my new born baby, cursing at me, and then gave me the finger and told me that in quote "you're not getting your ** dryer ever" and left.

Do not buy this dryer or any appliance from Home Depot. We purchased 3 appliances from Home Depot recently. The LG dryer has not worked since day 1. On the first load, a nP error messaged appeared within 15 minutes of drying. I unplugged the unit and restarted it, same issue. I called LG and reported it within 48 hours. They told me it was an electrical issue so we sent an electrician to look at the outlet and electrical wiring. Our house is a new construction as well. He told us there was no issues with the electrical at all. We called Home Depot again and they sent another technician to look at the installation. The technician looked at it for 10 minutes and said it was a faulty unit and would order us a replacement. We never got the replacement order.

Delivery person did not balance washer legs and lied and said he did and customer service was horrible and worthless, I will never ever shop at Home Depot again. Called them multiple times to no avail. Just a miserable experience.

We ordered a GE stove and dishwasher on December 7th and as of today, January 7th, it has yet to be delivered. Yesterday the 3rd scheduled delivery where the morning update told us "your appliance is on the truck" and ended with 2:00 call saying it could not be delivered. Calls to GE, Home Depot and the trucking company they use have not been solved the problem. Despite our situation being "expedited" they now say (with a straight face) that it can definitely be delivered on January 14, five weeks after our order! After reading other reviews here it seems that something has gone horribly wrong with Home Depot delivery service. Lowes does not carry the product we want or we would have switched a while ago. Other stores have higher prices. I have never had such abysmal service for anything, and that is saying a lot! I would not order from Home Depot until they can solve their massive delivery problem.

On 12/29/2019 I made a total purchase of 817.05 + 559.29 TOTAL 1376.34 / 03:05 pm at the 3300 SW 35th Terrace Ocala store. The salesman was very professional and helpful but the delivery team was incompetent and undependable. 1/3/2020 Home Depot schedule delivery for my Refrigerator, I took the day off from work to be available because my mother is handicap and would not be able to open the door.

Deliver w/ no Installation or parts. I made an entire order of new appliances worth over $5,000. The delivery came on time but the work order had no installation for none of the appliances nor did they delivery any of the parts for installation that I paid for. The phone number to call never leads you to a real person. You have to select that you will be making a new order for you to speak someone. So it took me after 6x times of calling them to figure that out during the delivery to figure out what to do. Then that person had to talk to someone else.

We purchased a refrigerator on Dec. 3. We were told that it would be a 2 week delivery. We were fine with that. Well 2 weeks later, we get a call on the Thursday prior to delivery. Stating that our fridge would be delivered between 3 and 8 PM on Friday the 14. Friday came and no call and no fridge. Went to Home Depot that Saturday the 15th. They said that it is rescheduled for the 28th. Which was a Saturday. Saturday came and no fridge. Called home depot again and they contacted the delivery company and told them they don't deliver on Saturdays. So yet another reschedule on January the 3rd.

The fridge was damaged out of the box. I was promised I would receive a call from their dispatch in the next 20 minutes about scheduling a second delivery for a working unit. 20 minutes passed. No call. I eventually called them and was given the run around.

Ordered a washer and dryer set to be delivered on December 31 as I was off that day. Was told by automated system that delivery would take place between 10 and 2. I was told driver would call when 30 minutes away. I received call at 9:10. (Still have voicemail saved.) I then get call at 9:15 saying the delivery team is at my house and will wait 10 minutes and then have to leave. Their customer service rep says I'm lying about the 10 to 2 delivery window. She says that it will be Friday before they can try to redeliver and they will call me Thursday and give me a timeframe. I'm telling her I'm paying for this and they can't deliver when they feel like it. She's just holding the phone not saying anything. She's not trying to help at all. I just cancelled the order and bought my set from Lowe's. There's no problem with Home Depot but with this company they are using who don't care about the customer.

I purchased a refrigerator from Home Depot on October 27. It was scheduled for delivery on November 2. The delivery shows up with a damaged refrigerator. Home Depot said I had to deal with the delivery company. After many phone calls and escalations I finally got a refrigerator delivered on November 9. The refrigerator worked fine for about two weeks then suddenly stopped working. Called Home Depot only to be told again that I had contact manufacturer because Home Depot gives you 48 hours to report a problem. I can understand 48 for damages but not operating issues.

Ordered an over the stove microwave on 7 Dec for and the earliest delivery install available on Saturday the 14th so we scheduled that. 6pm on the 14th they call and say they cannot deliver it as it is badly smashed. (They never came to my house. This was just discussed on the phone so actually the delivery person actually refused it – not me, but their records show I refused.) 3 days later, as you have to wait 2 business days, I was able to call into the system to schedule reorder for the 30th. They arrived on the 30th. We inspected it and it looked fine. After they installed it (where they did not look at any of the instructions – only one of them spoke English). I noticed it is angled up as it comes out from the wall. The lower corner is 1/2 inch further from the wall than top. Their excuse was my cabinets are not straight - but my previous 2 microwaves hung just fine.

Very unsatisfied. I purchased a refrigerator on 11/20/19. It was supposed to be delivered on 11/27/19. It arrived with a huge dent in the freezer door. It was sent back. I was told that the replacement would be delivered on 12/8/19. It was not delivered! I called the delivery phone number, and I was told that it would be delivered on 12/28/19, between 4:30-8:30pm. IT WAS NOT DELIVERED! I did receive a confirmation on the delivery date as 12/2819. I went to the store where purchased to confirm the delivery date and time. I had 2 confirmations of the date and time. It was NOT delivered. I received NO phone call of a change in the delivery time or date. When I called the number I was given, I could NOT talk to a live customer service rep. I will be canceling my order and be going elsewhere! Do not buy anything from Home Depot! You will be waiting for months for delivery.

Purchasing at the Home Depot has been the most stressful experience. I purchased from them a refrigerator, a dishwasher, a range and a range hood. They only give 48 hours after delivery to return any of the items. I wanted to return the range hood. I called before the 48 hours expired and scheduled a time for pick up. The scheduled date I was given for pickup was 11 days after the delivery between 11 am to 3:30 pm. The day arrived and no one showed up. I called multiple times throughout the day to see where they were but every time I spoke to a new associate, I got a different story. One associate named Gina literally had me on hold for 43 mins to tell me they’ve rescheduled the pickup for yet another week without given me the timeframe or anything and then hung up one me.

I purchased a dishwasher from Home Depot on 12/11/19 they were unable to get the installation done because Waldo ** the delivery and installation guy told us he doesn't have the tools to remove our old dishwasher so we should hire a plumber and have the plumber disconnect the dishwasher for easy haul away...and then call Home Depot when this is completed to schedule a time for new delivery. We did and reschedule the appointment for 12-27-19.

I bought a Hampton Bay ceiling fan from Home Depot in October of 2018. Recently, the fan motor stopped working. I called the warranty center, which is Home Depot, listed on the Hampton Bay guide book. A male answered and after taking preliminary information, asked for my receipt number. When told I didn't have it, he said there's nothing they could do and if I read the warranty, I would know that. When I politely told him that I would not be recommending Home Depot or its products and would not be shopping there in the future, HE UNCEREMONIOUSLY DISCONNECTED THE PHONE LINE. REALLY, HOME DEPOT??? I'VE BEEN IN YOUR STORES...THEY'RE NOT CROWDED!

Beware of Home Depot's no return policy on appliances. Even items that are only online that you can't even touch have a no return policy. I've talked to a number of home Depot Representatives from the store manager in Cary North Carolina to the customer service 800 number and I've gotten nowhere. This is really really insane poor customer service. Their major competitor has 30 days return on appliances. I would never buy another appliance from Home Depot again.

If I could give zero stars for Home Depot's customer service I would. Worst experience I've ever had. The management team are finger pointers taking no responsibility for anything. We moved into a house without appliances. Ordered on 12/4, delivery scheduled for 12/21. On 12/20 I called for delivery window after 7pm because no one bothered to call me and was told my delivery was rescheduled for 1/7... WHAT, over a month without appliances. No apology just told it is what it is. Out of their hands. Truck delayed a day but no explanation why that adds 16 more days to my wait time. Got nowhere with anyone. I will NEVER set foot in a Home Depot again and not because I didn't get my delivery but because of the lack of customer service, lies and for taking no responsibility in the matter. Sorry Home Depot, if you take my order and my money it IS your responsibility, not your delivery company, not your manufacturer's but YOUR responsibility.

So anyone who has ever bought appliances from Home Depot knows, is that at the point of purchase everything is very well organized. You immediately get an email with an order # and a link to track your delivery. You then get a text which connects you with an app that further allows you to manage your delivery. All of that is well and good until the third party delivery company fails to show up with your appliances on the specified time/date. In my case, they just failed to show altogether. I was supposed to receive a delivery to a property I'm rehabbing on 12/19/19. Workers are there all day. In fact, the front door was off of the house and being painted inside. I'm assuming my appliances were delivered, since I had workers there all day and since I never received a phone call, text, or email stating that no one is there.

The Company did work with me, albeit with about 3 hours on the phone. However we reached a good solution in which we will be receiving a dishwasher next Saturday, all agents I spoke with were kind and understanding. Home Depot certainty kept my business with their solution. Its very much a first world problem to have to say "how can I live without a dishwasher over Christmas!!"

I order a washer and dryer and when the delivery came the truck would not pull in the driveway, I spoke to the 3 guys in the truck and showed them if they backed into the driveway how easy the delivery would be. I had the doors off already and the old machines outside already for pick up. They went back to the truck and left never telling me they were leaving. 5 minutes later I received a call from the carrier that they couldn’t make the delivery. Apparently the delivery guys were too lazy to deliver up my long driveway. I would have taken the delivery at the end of my driveway but they didn’t even have the courtesy to tell me they were leaving. I cancelled the order and went to Lowe’s. The price was better for the same machines and I got them the same day. Home Depot lost my business forever.

Charged my card over $900 on Dec 2 for a basic side-by-side fridge. Couldn't deliver until yesterday, Dec 17. Called on the 16th to say their only window was 4:30 pm to 8:30 pm. Made arrangements in advance to haul the old fridge. No call, no show. Called support at 8pm who said they could not reach the delivery team. At 9pm put all foods that were in a cooler waiting back in the old fridge. Now have to wait 5 days for a refund. Should have gone elsewhere. Beware.

It is delivery guy's responsibility to bring a pair of shoe cover or Home Depot needs to provide show covers for them. it was heavy rain outside, they brought mud marks to my new carpet. When I complaint about this issue, they acted very rude. Overall it's very unfriendly and unprofessional services.

I bought a dishwasher Maytag a week ago with delivery and installation. I have paid little more then $ 800.00 all included. The dishwasher is okay, the delivery was terrible. Home Depot sent two Mexican, one dumper then the other without manual skills. First they said that this Dishwasher does not fit in my kitchen. After a debate and explanation it went anyway. After the two left, we have to clean up the kitchen. I will never anymore buy an appliance with Home Depot.

I wish if I read the reviews prior the purchase. It appears from all who submit their reviews that they have common problems, and unfortunately the HD Managements is not addressing the issues, I encourage all new customers who read the reviews to buy from other sources. Thanks.

I purchased my kitchen appliance set (refrigerator, oven, microwave, and dishwasher) from Home Depot 3 years ago and had the worst experience with their delivery and installation service. I had to schedule 3 separate deliveries because they weren’t able to do it properly the first time and when they finally were able install all items they left my kitchen hardwood floors with deep scratches.

I bought a stove at Home Depot with high expectations, but the installers left the equipment installed without verifying if there was any gas leaks, unfortunately, when I tried to turn on the stove there was a very hazardous gas leak. After, contacting the Home Depot they assigned me to directly contact the delivery company (they didn’t even bother to do it themselves). Therefore, Home Depot will not even take responsibility for my appliance installation. Now, in present day, I am still waiting for a proper technician to assist me with this serious issue. I was not pleased with the Home Depot appliance department nor their delivery company.

My husband and I ordered a suite of Kitchen Aid appliances from the Prescott Az Home Depot scheduled for delivery Dec 10th. The appliances made it to the bottom of my driveway but a 3rd party delivery man from Barlow Company was unwilling to bring the appliances up the steep driveway. Our moving company brought an entire household of furniture, including a "garage refrigerator and freezer" up the same driveway the day before! Delivery man said the appliances would be delivered to Home Depot and they would make the delivery on a small flatbed truck. Found out Barlow Company took the appliances back to their warehouse in Phoenix, 97 miles away, to be rescheduled at a later time for delivery to HD in Prescott. We live 8 miles from the Prescott store!

WE just received a Maytag from Home Depot today. THe third party delivery contractor decided to allow the box to get wet and delivered it that way. I did not notice it until 5 mins after they left and I started to open the box. I called the third party contractor and Homedepot.com and since Maytag refuses to replace it they refuse to do anything about it. Home Depot is allowing the Contractor to get away with this and the customer is left to have to let the appliance "air out" as I was told over the phone. So we are stuck with this and then pray that Maytag will fix it if it has issues. THis is the second dishwasher we buy from them that comes with issues. THe first one was a Samsung that lasted about 3 years and was a lemon from day one. Never again.

Spirit Deliveries. Hands down the worst company I have ever come across. They called the day before and gave me a delivery window of 4:45-8:45 and then showed up at 1pm while I was still at work. They told me that they would not come back at the time they had given me and that it was Home Depot's problem and hung up on me. Now here I sit without appliances. I will make every possible claim that I can against this company to help prevent other people from having to deal with this junk.

On Nov. 30 we went into a Home Depot store and ordered a Kitchen Aid dishwasher with a total cost of almost $1,000. We selected Dec. 7 (a Saturday) for delivery due to work schedules. This Saturday is always the St. Jude Marathon in downtown Memphis so notices are all over the news and signs on the streets that travel in the downtown area will be problematic until after 11:00 due to road closures. The delivery company did not take this into consideration and attempted delivery at 9:30 am. There was traffic in front of the home so obviously some roads had opened up but the driver called and claimed that he could not get to our home. We called the dispatch and they rudely told us that they were re-scheduling our delivery for Tuesday.

Home Depot told us they would install the Microwave and charged us the installation fee in advance at the store. They really don't want to install the appliance. When they get to the house they say they can't install the microwave because the microwave does not vent directly out of the back - despite the fact that the microwave was to be vented directly above the microwave in the exact center port location of the previous microwave. Couldn't be more straightforward. It was obvious the deliverymen are instructed to sell you on keeping it... to leave you with a new microwave and leave the customer with the task of figuring out how to find an installer and then dispose of the old unit themselves. Beware of this and when it happens - tell them to take the unit back. Unfortunately we still have the huge microwave on the floor.

Worst Appliance Service Ever!! Don't order appliances from HD!! Home Depot delivered a broken dishwasher, and we waited for a tech to arrive several days later, only to tell us the machine was defective. Yet Home Depot refused to replace the machine! After 4 calls to our local store we finally called Bosch, who agreed to "do us a favor" and replace the machine their "certified tech" noted was defective.

Purchased dishwasher at Home Depot. Delivery came through GE appliance. On day of delivery, their truck broke down and rescheduled us for a week out. They did not contact us. We only found out when we called them. On the phone, when I expressed dismay at having to wait another week, representative (Chris) made snarky remark that "You will wait another week" before putting me on hold. Supervisor was equally unhelpful. Overall, terrible customer service.

Dont shop Homedepot online. Buying washer and dryer set was an awful experience. Delivery rescheduled twice – once due to backorder and rescheduled without notice to me. Then need to reschedule because delivery truck cant make it down the street. But it cant be dropped off at the end of the day at local home depot for me to pick up. All people can say is sorry and I cant believe that even happens. Like who is paying me to be available all these times after work. Why can home depot not meet me halfway when I offer to pick up my purchase that you guys were suppose to deliver. The same day is not an option but I can wait a week and I can pick it up then. Dont do buy it online!

Coming on a year since I purchased a side by side refrigerator from Home Depot what crappy customer service after their agent of delivery ruined my ceiling and carpet in my basement. Home Depot would not even send out a person to review the lies from the Linn Star owner and installers. Have not shopped at home depot since and encourage people not to as well. Menards and Lowes are now getting my business this year. They have received over 2k of my business that home depot did not even see my consideration. Previously they had received in excess of 10k of my business - no more.

Disclaimer: I realize that the installers are sub-contracted to perform installs, and they're not Home Depot employees directly. We ordered a dishwasher online and had it delivered to our home. The first set of installers claimed that they needed to install a junction box to power the new appliance. They also said that new holes would need to be cut inside our cabinets to re-run the water and drain lines, as well as to accommodate the box. They, of course did not have the tools to do so, and claimed they couldn't or wouldn't do that anyway.

We ordered LG washer and dryer on 11/3/2019. Delivery scheduled for the 12th. They arrived but looked like they had been hit by a semi. They took them back. We were to get a call to reschedule but nothing. Called them, rescheduled for the 23rd. No show. Rescheduled for Saturday. No show. No one seems to care at Home Depot. Now have 4th schedule for December 3rd...4 schedules and a month after we purchased. HORRIBLE! NO one is held accountable!!!!

Purchased 16 cu ft. refrigerator online. Use our HD card attached to business. Nov.10. Was SCHEDULE delivery Nov 15. And they said no one home and could not deliver. RESCHEDULE for NOV. 22. SPOKE TO STEWART DISPATCH THAT MORNING. WAITED TO THE END OF DELIVERY WINDOW. NOW 12 days and no fridge. They claim no one home. 3 people in the real estate office below. And tenant took off from work and myself and helper were there both delivery days. Now off to Lowes and going for refund at Home Depot. Very poor customer service.

Bought a refrigerator from Home Depot with wonderful store customer service while expecting the delivery to be just as great... Nevermind that though. It was a complete nightmare. Scheduled delivery for 11/21/19 and time was from 1:30 to 4:30. The day of at 12:00 a woman informs me the delivery will be close to the 4:30 window and the driver will call me. No big deal. Waited until 4:30 to get the automated message stating the time was moved to now 5:30.

We ordered a 30 in. 5.8 cu. ft. Gas Range with Self-Cleaning and Fan Convection Oven in Stainless Steel to be delivered and installed, paying for everything that day. The delivery was scheduled for next week. The day before the delivery was confirmed, as expected, at 4:30 PM. An hour later we got a call from a different number that went straight to voicemail without the option of being answered. This voicemail said the delivery was canceled and rescheduled for a week later. We called multiple times to try and understand how the delivery could be confirmed only to be canceled an hour later, they told us it was a broken-down truck.

I purchased a premium 50 gallon gas Rheem hot water heater at The Home Depot store on N. Division St in Spokane, WA on Monday morning about 9:30 after calling and setting up a request for installation of same on Sunday evening, Nov 10. Home Depot clearly advertises that if you call before noon, you can get it installed that afternoon. What an incredible joke. I did receive a call first thing on Monday,Nov 11th at 7:45 from J&J Plumbing, their contracted installer. She asked me a few questions about my install project and then told me she would send me an email with an estimate right away. Here it is Thursday evening on Nov 14th and NOTHING from J&J Plumbing. I will be speaking to the Home Depot manager about this awful experience. Since, went to Angie’s List, found a responsive and qualified plumber and had it installed on Wednesday. Extremely disappointed with Home Depot. Will spend my money elsewhere in the future.

I choose Home Depot thinking that they will be professional than the local vendors. I explained the below to 5-6 home depot representative and nobody knows what's happening till date. The issue:- I got the project done from Home depot for Furnace, AC, Water Tank and Humidifier installation and Purchase installation. The guy from home depot told me that it will be converted to an EMI and you dont need to worry about anything, just apply for the card.

I ordered a dishwasher from the 23rd street Home Depot, the guy took all the details of what I want to buy, and made sure he understood that the the kitchen countertop is granite, so he has to take in consideration when they come to replace the old one they drill on the side because it is not possible on the top. They scheduled a week later the delivery.

First, I ordered floor panels after a recommendation from a floor expert at Home Depot who I had consulted with in person in the store. When the panels came two weeks later, they were the wrong wood. I asked them to exchange them with the right items, and they confirmed that they would do that, and they ordered the correct panels. However, then nothing happened for weeks. I keep calling, with no results. I was told the order couldn’t be found, or that the order could be found, but they had delivery problems. Finally, i went to the store and spoke to a supervisor who confirmed the order, but he was unable to find the panels that had already been delivered to the store in their warehouse. After an hour, I left while he promised he’d work on it.

Gustavo helped us to safely maneuver our water heater down to the basement. Refused a tip. We were short on manpower and knowledge to get it down narrow stairs. He was very knowledgeable with suggestions.

New to area, purchased washer and dryer, Home Depot stated deliver should arrive 5 days after purchase between 4p- 8p. Received a call from delivery service (8:12p) stated their supervisor advised them to stop all deliveries due to the time "it was late". I asked for the supervisor to call me since I have been waiting and rescheduled my evening around this delivery. He stated he would pass the message along but my delivery will be at my address the next day.. but could not give me a time. Supervisor never called, at this moment I still have not received my purchase. I have called the store where I have purchase and left 2 voice mail messages for the person over delivers and still no call back.

We purchased our kitchen appliances from Home Depot simply because they gave us the best price and we had a great experience with our washer and dryer we purchased from them as well. Our appliances arrived at our house about 5 weeks after purchasing them. The fridge had 5 dents in it (2 from the fridge cart the delivery guys were using) and a scratch on the front. We were told we could try to get compensation for the products because of the damage so we thought we would try. The stove had a huge scratch and dent on the side and the "3" button did not work.

Home Depot has the worse customer service ever!! I purchased a washer and dryer last Sat. They told me it would be delivered this sat but of course no one showed up. They claimed their deliveries are too booked and now needs 10 more days to deliver. I called Lowe's and had it delivered the next day. So I took my receipt back to HD to get my money back (1,400.00) and now they have the nerve to tell me I have to wait for the delivery service to return it to the manufacturer. Why is this my problem if they couldn't deliver it to me? What says they will delivery it back? Home Depot I want my money back. YOU SUCK and PS absolutely no apologies were ever given. All I heard was, "Oh well this is our procedures". Well don't worry HD. I will never be back in your stores again.

Bought a Whirlpool stove and after a week the hinge on the door stopped working. Called to ask for a replacement unit but was told that it would have to be repaired and not replaced as it was not reported within 48 hours. I am not able to cook on stovetop as I must put large heavy chair in front of stove to keep door from falling open due to pressure of spring. No one at Home Depot seemed to go beyond "we sympathize with your dilemma but... we cannot replace the unit." Repair man cannot come for over a week. I should have gone to my local appliance dealer who could have come that day and replaced the unit and not repaired it!!! So much for the big box stores and never never again HOME DEPOT.

We ordered a stackable washer and dryer online from Home Depot. In order to save the $60 delivery fee I tried to have the units delivered the to the store, but I was informed that regardless of if I had the units delivered to my house or to the store I would have to pay the $60 delivery fee. This was strike one. Why should a customer pay for a company's logistics?

If I could leave less than one star I would. I went through 3 weeks of absolute TORTURE trying to get a dishwasher delivered. We had to cancel and reschedule 2 appointments because we were not called with instructions from Home Depot and the delivery drivers did not get in contact. Then they would lie about calling us to deliver the dishwasher when they did not. When they did not show up in the allotted time, we were told by the delivery driver to "Wait more". The level of unprofessionalism that we encountered during this three week process has been horrific. NEVER AGAIN doing business with Home Depot as it seems there is nothing but incompetence and no accountability at all levels.

I am in the middle of a terrible customer service experience with Home Depot. After spending hours on hold and on the phone with them to arrange the installation of a new dishwasher (and hauling away of the old dishwasher), I just had two technicians show up to try to install the dishwasher...that hasn't been delivered yet. There is apparently no contact between the technicians and Home Depot, so they are unable to check where the truck is that supposed to deliver the dishwasher; and I am now back on hold with Home Depot, to try to find out where the dishwasher is. Once it's delivered, I guess it will just sit in a box in the living room of my condo, since I will then have to call Home Depot back again to try to reschedule technicians - who knows when that will be. What abominable customer service. To be honest, I never write online reviews of products or services, but this experience is so frustrating that I felt compelled to share it.

Do not buy an appliance from Home Depot if you plan on having them deliver. I’m still waiting after 2 failed delivery attempts. They use a company called Franks Transfer or Transport. I took a day off work for a 2-6 pm delivery, they called at 5:57 to say they still had 2 deliveries ahead of me. I rescheduled for a Saturday, long story short, another pack of lies from them and no delivery. It’s obvious that Home Depot’s customer service department in Lake Mary has no power to help their customers with these issues and based on the comments made to me by this delivery company, they know it.

Had a Whirlpool washing machine delivered on 10/16. They came first thing at 9am which was great. 2 delivery men carried it in my basement through my garage, and nailed the door. Which pulled the veneer off slightly, minor damage, no big deal, but they acted like it didn't happen. Whatever. The real problem was after they put the new washer down, and took my old one away. One of the guys says he is going to give me new hoses for pipes on the wall that go to the back of the washer. I said ok. He goes to truck, when he came back I asked him if he really needed to be doing that since I didn't request or pay for an installation and my steel hoses were fine. He looks at me and smiles like he didn't know what I said (or care). He has one rubber hose on, goes to put the 2nd one on and I hear water splashing on my floor.

Ordered a fridge, washer, and gas dryer with Home Depot. They delivered the fridge and didn't even unwrap the trays or put in the trays for us. And the door was installed unlevel. And there was a few other issues. Then I called Home depot to have them come back. They came back a week later and re-installed the door and left. After they left, we noticed the fridge door doesn't close unless you physically lift the door. Then I called home depot to come back, then a week later they came back and reinstalled it. Moving on to the washer and dryer, the first delivery company came and installed the washer, they said they couldn't installed the dryer because they smelled gas. Then they left.

I ordered a washer to be delivered on 10-12-2019. By the afternoon I still didn’t get a call from this third party delivery company to give a 4 hour window. I called Home Depot-and spoke with an assistant manager. He emailed the third party delivery company and said they should call me. They didn’t so I called the assistant manager back. He got ahold of the delivery company via email. They won’t be delivering the washer until the 15th which means I lose a day's pay of work waiting for their delivery which should of been on the 12th not the 15th. Home Depot needs to go back to their own Home Depot trucks for delivery. This is ridiculous, unprofessional and totally uncalled for! Never again!

Bought a dishwasher, range and microwave from Home Depot. Paid for installation of the dishwasher. Exact same model as the one already installed--just a different color. Installer came and said they couldn't install it because it was a "side-mount" and the board on the right side was missing. Oddly enough, when the dishwasher was installed two years ago, Home Depot installers removed the board to install the dishwasher and we just never got around to putting it back on. So obviously, the board in question was not integral to the installation.

I had bought a dryer online and had to wait a week for delivery. Unknown to me we have the wrong outlet to plug the dryer into the wall. So I refused delivery and the delivery men called and spoke with someone right in front of me and said everything's good. No other instructions were given. I called to see when my refund would post since now they have had my money for almost 2 weeks and I have nothing. Took 6 phone calls because i got transferred wrong 4 times and hung up on once. Apparent my order was not even cancelled and i now gave to wait 7 to 10 more days until they return my money. What scam. Never order from these crooks!

Don't understand negative complaints on this site. Bought a Whirlpool side by side refrigerator and was told that any damage needed to be reported within 48 hours. Ten days later my wife noticed some damage on the side of refrigerator, close to the floor. It was obvious that the refrigerator had been dropped. We went to the store and talked with a lady in the Appliance Dept. She called Whirlpool and they stated that they would have somebody come out look at it.

So it use to be that you could buy an appliance and be sure that if it didn't meet your needs that you could return or exchange it within a reasonable amount of time. That was a predominate change from the 60's and 70's where you were out of luck when you walked out the door. That was a great change to support customers during the 80', 90's and 00's but it no longer is true.

Two years ago we bought a Samsung electric slide in stove from Home Depot with a three year extended warranty. Two months ago we turned on the self-cleaning function and it burnt out the oven and the control panel for the stove. After doing some research we discovered this is a very common problem with this model of Samsung stove. We immediately notified Home Depot. The company that handled their extended warranties spent a month asking us to prove we had the warranty even though we sent them a copy of the sales receipt four times, which is what they required as proof. We were constantly in contact with the local Home Depot in Westminster, CO. They were no help and just kept referring us to their extended warranty company. Finally, after a month Home Depot sent out a repair tech. He fixed the stove but told us not to use the self-cleaning function because it will only burn out again and was a fire hazard.

I have had the absolute WORST experience ordering and installing from HOME DEPOT. I ordered a dishwasher back on August 20th and it’s October now and it has still not been installed after wasting so much of my time and money waiting around for them to come to my home on 6 different occasions without doing anything but wasting my time. They delivered a broken dishwasher that could not be installed, yet they will not replace the dishwasher that they delivered to me broken.

First of all never buy a Samsung Brand appliance. We were warned that service on Samsung was very difficult. Second don't bother buying the extended appliance warranty from Home Depot unless you have lots of extra time in your life to deal with actually getting service work done. I have needed service twice this year on 3 year old Samsung appliances. The first time it was my fridge and it took the warranty company 2 months to get it repaired after sending the service person twice to the wrong address and actually three service trips to fix the problem.

Take a few months off from work first. That way you won't have to explain to your boss why you're coming in late. (I had 6 different delivery/install days!) I decided on July 10 2019 to buy my kitchen appliances from them. I knew it might cost a little bit more money ($7500) but I wanted to give them the business. Unfortunately, I decided to buy 3 appliances from 3 different manufacturers. Maybe that was my downfall. We set up a delivery date of Aug 17 (1st delivery date[DD]). Over a month away but they said they would need to make sure they get all 3 appliances together before delivery. I was not in a hurry so I agreed to that.

The worst delivery of my Whirlpool fridge I bought on homedepot.Com. Do not buy due to Home Depot knew the delivery company. He have a lot of delivery complaints and reviews so why use such a terrible delivery company?? The Home Depot I paid was to haul the old fridge to deliver and install my fridge! He just left it!! Hanging in my kitchen!! Then hauled my new fridge away!! Because Rashad had 8 deliveries to do since he came at 7 pm 1 hour late. By 8 pm he had another delivery!! For the record I gave Home Depot appliances details smooth delivery about my foyer. Knew in advance!! When Rashad showed up, lied to Home Depot my foyer was not safe to deliver/Install. The truth is he had another delivery to do by 8 pm and did not want to deliver or install!! My fridge I bought Sept 20. Rescheduled another week at October 3!!! To help others do not buy fridge, stove. Home Depot delivery is the worst!! I may buy at Best Buy!!

Could write plenty. Very frustrating experience. After installation, ice started forming in my freezer. I was told by a service company and an installer to return it. Flaws were pointed out to me. I didn't see the problem immediately but called HD well within the first month. I found out HD has a two day return policy. Lowe's has a 30 day return policy and I was told by others with new appliance problems that they honor it with no hassle. This is just one issue but one which may be helpful.

I ordered a refrigerator for delivery on a day someone would be available to accept the delivery. Our delivery window was 9 AM-1 PM, but we never received our 30 minute notification call. Calls to the delivery information number only routes to an automated system that states our delivery is on schedule and repeats the 9 AM-1 PM window. After 3-4 calls to the store over the next 5 1/2 hours, we were told several times that there was a delay, but we should receive our call soon and that they had no way to contact the delivery company.

After 30 days, my brand new GE refrigerator compressor stopped cooling, 51 degrees freezer 58 degrees fridge. Most of my freezer contents are ruined. To recap the response and the process from Home depot:

I bought a high end washer and dryer from Home Depot and told them about my steep driveway. I have had Lowe's deliver refrigerators and other appliances at my house with no problem. When it came time to deliver the washer and dryer the lazy delivery people said the driveway was too steep for them and would not unload the items from the truck. I called Home Depot right away and they said there is nothing they can do. I have had larger trucks with large furniture delivered with no problem, just takes a little more work, which these lazy people did not want to do. They drove away saying it was too difficult for them. Home Depot did nothing to help. They said they would cancel the order and refund my purchase price in a few weeks. Stay away from Home Depot for appliances, you will regret buying from them!!!

I bought a dishwasher with delivery and installation. Location was not my home, so hired someone to be there for installation. Installation subcontract firm drove by house 30 minutes after the installation window, claimed they couldn’t get in the very short, clear driveway, and took a picture of the front yard (not the driveways) as justification. They also post pictures of the interior of the house from a real estate company - kind of creepy. The last time I had such poor performance from a vendor was a product from Sears. They subsequently went into foreclosure, and I haven’t bought from the stunted Sears since. Home Depot is on that avoid list.

Ordered a washer from Pickett Rd Home Depot Alexandria VA 9/4/19. Delivery was set for 9/12/19 with four hours window. Took half a day off from work waited but the washer never showed up. Called 800 number. The first excuse was that the truck had broken down. So I called again. This time they said they are all in a meeting. Both phone calls to customer service took about an hour. Got fed up so I went back to the store got my refund, store manager not much of help. To reschedule another delivery it would take another 11 days. Really disappointed, as small business owner we do about 60-80k with Home Depot. I’m closing everything with Home Depot. I will take my Business some other place. Khan Refrigeration/Mervis.

I purchased a dishwasher with the installation option. 1) Finding someone to talk to and purchase is not easy. I went to that department no one there. I came back 20 min later and they were helping someone else. I waited for another 20 min and then left. Came back another time and again someone being helped. I waited 30 min wandering around and finally got someone to help me purchase. When they came out to installation the installers said they could not install. A couple weeks went by and I called for a refund and did not see the credit on my card. I called again and they finally after many delays credited. Note: I called a contractor to install the dishwasher and he did in about 30 minutes. "What was the problem?" I asked... Contractor said "at first glance it looked like it was not going to fit, but once I got into the job I just had to wiggled more than usual".

Went to the Ankeny, Iowa HD store to buy a microwave. I knew exactly what I was looking for. HD said the microwave was not in stock and would need to be ordered. Ok, no problem. That happens. Only, you guys wanted to charge me an extra $60 to get the microwave to your store! Not ship to my home, but just to get it to the store for me to pick up. You seriously wanted me to pay you to get your product to your store?! Nope. I literally drove two blocks to Best Buy, where they ordered up the microwave to their store for free. I'll be picking it up at Best Buy in three days. BTW: I own a home and numerous rental properties, and I spent $3,000 at HD just last month, and a lot more over the last 2 years. I'll be reconsidering where I do my shopping if this is the way I am treated.

We bought a refrigerator at our local Home Depot and they set up a home delivery date for us with GE Appliance Delivery Service, the delivery company they contract with to handle their appliance deliveries. We called the night before the delivery date to confirm and were told we were set for the delivery the next day as planned. We called in the morning to confirm a delivery time and were told there was no refrigerator. We spoke with Debbie at GE Appliance Delivery. According to Debbie, they did not have our refrigerator to deliver and she had no idea where it was. She suggested I call the manufacturer. (??) I told Debbie that we took the day off from work to be home to accept the delivery, and someone from GE Appliance Delivery should have called us if they knew they had no refrigerator to deliver as scheduled that day.

Cheats! Ordered GE range. On the day of delivery I called them. They informed me then that they had cancelled the order and have to re order. When I did reorder they charged me an extra $100. Canceled that too. Lowe's is 100 times better.

Ok. I had a serious conflict of time with needing to take care of my job. So I called 2 1/2 hours prior to my 4 hour window. I added my number as the contact number for delivery. The woman I spoke to said that I was 7th in line to be delivered. From 1030 am to 230 pm. So I asked her if it was a safe plan to expect them to arrive around 1230 to 1 pm. She said yes. Then the prearrival call was not made to me. Then my daughter who was at work called me and said they were at the house. She text me the number they called her from.

Purchased a mini refrigerator with the Home Depot in Wallingford CT on August 20, was told would be delivered between Aug 26-Sep 03. Then on Sep. 03, the shipping company called stating it would not be shipped until Sep 11, there was no way it would be delivered on Sep 03. Called Home Depot and was told they couldn't do anything even though they hired the shipping company and I purchased the refrigerator through them. Was told I could come to the store and buy a different one, cancel the previous purchase. When I tried cancel the order, was told I couldn't because it was already in transit. The manager asked me to call the shipping company which is absurd, because the shipping company says they only take orders from Home Depot. So I didn't get my delivery on time, and couldn't get credit back either. Worst of all, the manager tried put the blame on me. Overall terrible experience.

DO NOT USE XPO. Bought an entire suite of LG kitchen appliances from Home Depot. Told HD can't install double oven or gas cook top due to custom measuring/modifications. Recommended XPO - who would charge an additional $450. Worst, rudest, most incompetent company I have dealt with in 50 years. Avoid at all costs. Hire an electrician or appliance installer you trust. XPO subcontracted to a small company. They installed the double oven incorrectly creating a dead short. I had to hire a different electrician - XPO denied any issue. Worse, they incorrectly installed the gas cook top, breaking a new valve and connection, causing a gas leak.

So we purchased an over the range microwave from the Home Depot and purchase the installation as part of the package. The two morons who came to the house did not even bother to read the installation instructions. They drilled four large holes in my cabinet and completely botched the venting process. After two weeks I'm almost there as the required parts have been shipped thanks to a God send named ALEX from Home Depot. If you are planning to have the Home Depot install any appliance I would think again. By the way, Freight Rite, Inc. also does Lowe's installations as well. Look elsewhere!

My mom bought a new washer by Whirlpool back in 2016 and purchased home warranty service. My mom is in a wheelchair and depends heavily on her clothes being washed daily. She made a call 2 weeks ago and a certified Whirlpool repairer came out to diagnose the program and has been back 2x with parts and the washer has not been repaired. According to their policy, another call has to be made with more repair parts to see if the washer can be repaired. If it cannot be repaired, cash back or replacement washer. Today is 15 days.

MY DISGUST with Home Depot and Samsung Appliance Process August 29, 2019. VERY DISSATISFIED CUSTOMER H ** Atlanta, Ga. On July 8, 2019 we purchased a complete appliance package (Refrigerator, Stove, Microwave, and Dishwasher) from Home Depot. Delivery was set-up 8 days later by Home Depot. We have already paid for the package.

I was doing some work in the laundry room yesterday, noticed that one of the legs of my brand new dryer was bent, bad, it won't adjust anymore. Can't believe I even tipped the delivery guys. So now I'm stuck with a dryer that has a bent leg and can't be adjusted. You spend $700 on something at Home Depot and their delivery guys damage it. I will keep an even closer eye on every delivery. Not likely to buys from Home Dept again.

I bought a fridge on June 24 and Home Depot they deliver the wrong fridge in. The person that deliver refuse to take it back. He told me, "you need to call Home Depot and tell them that they need to send the right one and take this one back." Two months later I’m still waiting for the right fridge that I bought that is more expensive. Of one day left me so disappointed on Home Depot. My fridge was supposed to be delivered today so I called to make sure and Frigidaire just told me that they’re not bringing anything And that they give the money back to Home Depot and I don’t know anything about. This is ridiculous. So Disappointed of Home Depot.

We purchased 6 brand new appliances all at once. The delivery guy did not install feet on the dryer, so it was un-level and they had to send a tech out to resolve that. Then, the washing machine at a sheet and began making a clicking noise. Home Depot's solution is to keep sending a technician out, so, as it stands, we are waiting for the technician's third visit to fix our BRAND NEW washing machine. I have been given an extensive run-around by everyone telling me why they cannot replace it and the manufacturer is to blame. I BOUGHT IT FROM HOME DEPOT AND EXPECT HOME DEPOT TO MAKE IT RIGHT. To this point, they have not.

Have had this washer for about a year and half. Started giving me problems but not nearly as the problems I have had with Home Depot and their negligence to take care of the problem. So disappointed in their service and the companies they contract to do repairs. I have called numerous times and no one takes the time to add notes. I have to explain myself every single time. Have talked to so many so called supervisors and they do nothing. The so called case managers never answer the phone let alone call back. I have left 5 VM to them. It's been over a month and I still have no washer. I requested my money back and they said no because it's still being repaired, when Esquivel's appliance repair said it was not repairable. NEVER AGAIN WILL I SET FOOT IN A HOME DEPOT AGAIN.

Had a stove delivered to my house. They took about 2 minutes to install it. I asked if they checked for leaks and they said yes. So about 5 minutes after they left I walked past my stove to get a smack of gas to my nostrils. I had to pull my stove out and shut off the gas line. I then checked myself for leaks and found it was leaking from the stove connections. They didn’t even bother to tighten it or use any sealant of any kind. Luckily I didn’t leave my house right away and caught it.

I recently purchased three appliances from Home Depot. A French door refrigerator, a dishwasher and a microwave. When they arrived, I inspected all three and all three had damage (dings and bent metal). I sent them back with the delivery crew and called Home Depot delivery services. They tried to set a new delivery date but I informed them that it was too far out (almost two weeks). So they gave me an earlier date that I could live with. Well that day is here and now they tell me they can't deliver because they haven't received the new units from LG. Three days wasted taking off of work to get the appliances and I am not sure they will come on the newly scheduled day. Beware!!!!

This is a review of Home Depot online ordering and delivery. I never actually received the fridge. They failed to deliver on two sequential Fridays. The first Friday they cancelled late the day before. I rescheduled for the next available day which was the next Friday. On delivery day somebody at the delivery company (RAS) fraudulently reported that they tried and failed to deliver the fridge.

DO NOT LET THE INSTALLERS take your appliance out of the box until they have removed your old (in this case) dishwasher. While they were inside with me, telling me they couldn't remove my old unit, someone in the truck unboxed the new unit and threw away the insulation! Unbelievable. Further, since they had 18 installs scheduled that day, they HAD to find reasons not to do some of them. There is NO WAY to do a good job installing appliances 18 times in 18 different homes in one work day. Thus, they look for any excuse to move onto the next house without doing the job. And, apparently, remove any items that might slow them down (in this case, the insulation around the unit).

We bought a KitchenAid suite for the kitchen. I got a phone call the day before delivery for my window of 2-4 and 4:00 came along and I still had no appliances in my house. We already had to wait 6-weeks for delivery. We know that we would not receive our refrigerator because it was damaged inbound but I was told that I would see my other appliances still. Once the time passed I started making phone calls and come to find out they changed my delivery date and did not notify me of this. We removed our old appliances from the kitchen the night before so when they came in I could Start installing the new one since I did not pay HD to do so.

Note this is not a review of Samsung's Washer and Dryer, but instead of Home Depot's Delivery Service. I paid for new hoses (including a 10ft hose), and they told me they were going to install the washer for me. Delivery day comes, the guys who delivered only had a 2 ft hose with them, not long enough (I paid for a new 10 ft hose!). So they just left it unhooked up. Jerks.

I purchased an expensive wall-mounted range hood online and when it was delivered it was an opened box, with plastic bands around it. Upon opening it, I found it was an item that had been opened, taken out and then returned. I paid full price and this was not acceptable. I started a return immediately and put the box with the shipping label taped to it on my front porch. I called Home Depot everyday to make sure the return was in order and that it was going to be picked up. Everyday for 4 days their reps assured me everything was fine, and that it would be picked up between 8am and 8pm.

Moving into a new house - need a washer and dryer. The delivery date was put 4 weeks out so we had to spend first 2 weeks without either. When they were delivered the delivery guys said there was a problem with the wall plug (receptacle), and that the dry works fine because when you jiggle the plug in the wall - the light comes on for a split second. I had him write it on the delivery receipt and then I signed the delivery receipt thinking that was enough proof. I missed the line on the receipt where the Driver was supposed to sign. He never signed, so I'm not sure if I can even use the receipt as proof of that person being here. In any case I had an electrician come to the house to check on the wall receptacle to see if it is functioning properly. He said that the problem is definitely with the machine (Dryer). My wife then call Home Depot Customer service and they get Samsung and the Delivery company on the phone to help.

Paid for delivery, installation and haul away of Dishwasher. Waited 2 weeks for delivery. Third party delivery showed up at 5:40pm on a Friday. Parked in the middle of the street rather than backing into driveway. Invented several excuses such as... Cannot locate water shut-off, showed them where it was. Then they said it had to be next to water faucet per code. Drain line was too short; I suggested they use existing drain line. Called Home Depot, they set me up in their Pro Finder and I located someone else to come out to install.

We purchased an LG refrigerator from Home Depot! Big mistake. We also purchased the extended warranty through Asurion, which "assures" that if the appliance has to be fixed more than three times it would be replaced under the "lemon law" terms in the contract. That is rubbish. Our ice maker broke down and it took nine times for a technician to figure out what actually was wrong. Each time a technician was called out and "worked" on everything imaginable. Nothing worked.

Ordered a Maytag washer from Home Depot online. Bought the hoses, the drain hose, paid for the removal and earliest delivery was almost two weeks. Delivery guy came today and said 1. The drain hose couldn’t be hooked up because the washer is in the basement. Told him the salesman said it drains up to 8 feet. 2. He then said the hose was too long and he couldn’t install. 3. Gave him the old drain hose, he said he was only allowed to use new parts. 4. Told him installation was what I paid Home Depot for, he said he doesn’t work for Home Depot.

I bought a washer and a dryer from Home Depot which they said they had 27 in stock. I had to wait 10 days to receive the shipment from the warehouse. Home Depot's, Ovation Delivery guys brought just the Dryer initially and said the Washer was on back order. When I called Home Depot Appliance section in Edmonton the salesperson started acting up and was not very helpful. Called Home Depot projects had to wait on the line for 30 minutes two times and had to wait on line for 15 minutes to get in touch with Customer Service Agent. Couldn't left a message. Contradicting statements from Home Depot stating the driver could not load the Washer since there was no space in the vehicle. Which was not what was stated before and the driver said the unit was back ordered. Agent at Home Depot said they would compensate me for the trouble.

Bought a LG French door refrigerator with extended warranty. Home Depot states they will replace the refrigerator if it can't be fixed. We had problems right from the start with food not keeping temperature. This time, the unit was declared "unfixable" with a major electrical problem. We have been trying since June 17th to get Home Depot to honor it's promise of a new unit and we are not getting reimbursed for the defective unit. Do not bother to purchase the extended warranty - Home Depot does not honor its promise to replace your defective unit.

1. Washer was delivered damaged (hole in back and water poured out of it). 2. Called to have another sent/ situation fixed... No one knew what to do, transferred 6 times. Called the next day to confirm they would bring the pedestal as well, because it was taken with the damaged unit. 3. 2 weeks later, unit delivered with NO pedestal...no apology, no one cared when called.

Where do I begin? We purchased a new Whirlpool kitchen combo on 5/26/19. This consisted of a new dishwasher, stove, microwave, and fridge. We had an original delivery date of 6/22/19. We had some things come up and therefore pushed our deliver date out until 7/13/19. We removed all of our own appliances from our kitchen on Tuesday, 7/9/19 because we were also having new flooring put in by Home Depot on 7/11 & 7/12. Whelp, the kitchen combo never showed up on Saturday 7/13 and no one knew where it was!!!! To this day, we have not received an explanation as to why we never got our appliances on 7/13. We got the runaround from Home Depot and Whirlpool. On Tuesday, 7/16 we called Whirlpool because WE STILL HAD NOT HEARD ANYTHING!!!! And we're told it would be delivered the next day, 7/17/19.

I would strongly advise against ordering any appliances from Home Depot, and absolutely do not recommend their protection plan. The salespeople in the store will promise things that HD does not back up.

Ordered several appliances for a duplex I own during July 4th sale. Received email and voicemail the day before delivery. On the delivery date, NO CALL, NO SHOW. Called customer service twice, and got TWO assurances that the deliveries would be made. NEVER HAPPENED. Waited until midnight. Next morning checked delivery status and the webpage showed "Our system shows that your appliance has already been delivered". Completely false. Called customer service again and initially they claimed the delivery would have to be postponed for 2 WEEKS and I rejected right away. Now we'll see will my orders worth of thousands would ever come.

When I put my order in on July 9th, I was told there could be a late afternoon delivery. Delivery day comes and they are delivering between 9 am and 1 pm, I explained that I was at work that this is why I asked for a late afternoon delivery. I was told that I had to accommodate their time not mine, mind you this after I spent 1200 on appliances. I still have other remodeling things I’m doing that I would have purchased at Home Depot, but now it will be a cold day in hell before I spend another cent with this company!

Our delivery was scheduled for Monday morning 9am-1pm. Received confirmation the evening before. The morning of, we received a call at 9:30am that our delivery was being delayed because the truck was broke down and it couldn't be rescheduled until Wednesday morning. I had checked and there were 7 deliveries ahead of us. Why did it take until 9:30am to tell us that the truck basically never showed up to the warehouse to pick up the deliveries. I know this because I was offered the ability to pick up the item. I would have picked it up except they refused to put it on my vehicle for me. I would have had help at home, but not at warehouse...

Appliances (Fridge, Dishwasher, and Range) were promised to be delivered on 7/11 (our 21 year anniversary) from 4-8 pm. So we cancelled our plans in anticipation for our new kitchen. Around 7:15 pm we received a call from the delivery guy saying they were running behind and there were at least 5 people in front of us. I told the delivery guy that I just wanted to know if they were going to come or not, but he would not commit either way. He just gave me the runaround saying he didn't know if they would be able to make it or not. Basically, he wanted ME to cancel the delivery, not him so that his paperwork would say the customer cancelled. So at 8:45 pm he calls back and says there were still 2 other customers front of me. So again, I ask if the delivery would still happen and once again he wanted ME to cancel. It's like he refused to say "We are running late and WE CAN'T deliver. I ended up canceling that day due to it being so late.

Home Depot uses GE Appliance Delivery service. The men who came to install the washer and dryer said they could not install - the dryer vent was not appropriate and the washer connection was corroded. I called my local handyman to come fix the problems, and he said neither was true. The job involved some tricky maneuvering of the washer and dryer, so it seems they didn't want to do the installation. The delivery company cannot return for a week, so I will need to pay someone to install them myself. Customer service rep at GE Appliances, Ashley, ID **, was unspeakably rude, and should not be in the customer service business. DO NOT USE Home Depot home appliance delivery.

I ordered a dishwasher on 7/1 with a confirmed installation on 7/5. On 7/5 the dishwasher delivered was damaged and installers took it back with them. I had a confirmed re-delivery set for 7/12. On the morning of 7/12 I hadn’t heard from Home Depot, so I called them only to find out my delivery had been rescheduled. I was never notified of this and I was not available that day. The rep just breezed past that part and wanted to know and made some vague reference to “maybe getting you some kind of compensation”. Not an amount or a commitment, just a passing mention. At this point I did not feel I could trust their word to either deliver the dishwasher or make any provisions for their errors so I asked for a refund. I was told that would take 2 weeks. Home Depot has had my money for 3 weeks now, I still don’t have a dishwasher and they want to keep my money another 2 weeks. I would recommend you think hard before doing business here.

I phoned the Phillipsburg NJ Home Depot on July 11 2019 at around 3:15. Asked for the appliance department. The woman who answered was not clear speaking as to her name or department so I asked if this is the appliance dept. The woman in a very abrupt voice stated "That's what I said". So I told her she just lost a sale. I hung up, called back and asked to speak to the manager. The girl at the customer service desk asked what is it in reference to so I said appliances. She put me on hold for about 2 minutes, returns to me and states the manager is currently tied up and asked if she would handle it. I stated no and again was put on hold. I hung up after 20 minutes. It's no wonder the sales associates are rude and unprofessional when the store manager is just as rude and unprofessional. I do not recommend this store for buying anything. They lost a $585 sale. Brenda. Phillipsburg NJ.

Last year well to be exact one year and a half ago I purchased a GE refrigerator from Home Depot. I've had it for eighteen months. Six months pay the Warranty. It has developed hair line cracks on the back of it. Like eight of them. It looks terrible. We paid fifteen hundred dollars for the damn thing. I called them Because even though my warranty had expired by six months this is like a manufacturers defect. She tells me that there's nothing they can do because it's considered cosmetic. Cosmetic or not paying that much money you want a quality product. We have a home Depot credit card but this will be the last major purchase that we will buy from them. Which is a shame because my husband retires this year and we were going to fix our whole entire house up using Home Depot products. Not now. If they can't be honorable enough to stand by their product. Very dissatisfied. Kaye **

Very disappointed with Home Depot's appliance delivery service. After being told to expect delivery between 4pm and 8pm, and to receive a phone call at least 30 minutes before the delivery team showed up, I get a call at 1pm saying the delivery driver is outside my door. I scramble to find someone who can be there in 15 minutes - the driver and delivery company (they called separately) both agreed to wait the 15 minutes. Less than 15 minutes later, our nanny shows up to let them in, but they had already left. We cancelled the order and switched to Best Buy - they offer in store pick up. Home Depot being demoted from first place we look for appliances to one of the last.

I ordered shelves online from Home Depot because it said online that delivery would be free. I was spending over $400 and when I put my postal code in, $75 in delivery was added to my order without any notice coming up saying I didn't qualify for free delivery. My house is 10 minutes away from the Home Depot I was ordering from... Luckily I caught it before I confirmed the order and we picked the shelves up ourselves and saved the $75. Not impressed with Home Depot advertising 'free shi pping over $49.'

If I could give them a lesser rating I would. I was scheduled for a delivery today 6/28 and called them with specific instructions on how to get to my house. Driver called because he took the wrong road and couldn’t get there. I called back and his phone was shut off. Called customer service and was told he was never given the instructions. I asked them to have him come back and they told me he would not because it was my fault for not giving them the instructions a month prior when I put in the order (I’m new to my town. I didn’t know those instructions then but that’s beside the point). I’ve never dealt with such rude, nasty customer service reps in my life. I now have to take another day off of work to sit around and hope the driver can figure out GPS this time. I will never be ordering through them again.

The extended warranty for that Home Depot sells for refrigerators are TERRIBLE if not TOTALLY WORTHLESS. I purchased an LG French Door refrigerator less than two years ago. When the refrigerator stopped working I called Home Depot for help. They transferred me to A&E Service who handles the warranty. 1st appointment was scheduled for 17 days later, day of appointment they called and cancelled. Next appointment was scheduled for 15 days later, for a total of 1 MONTH without a refrigerator. What a runaround! Home Depot will not offer any HELP other than to tell you that you need to deal with the Warranty company A&E Service. Again! I must say what a runaround. Poor customer service, worthless warranty.

Refrigerator. Today 6/28 I was scheduled for delivery. They called. Said they'd be there in 25 min. I said, "Ok. Pull in driveway. It's easier that way." This outfit that works for Home Depot is disgraceful. Don't ever buy from Home Depot. They said I wasn't home. They called 2xs. Only 1 was called. Then they said they waited for 15mins. Left. I never answered the door. No doorbell was rang. My dogs didnt bark. How Disgusting. I have 200 worth of food I can throw out now and 95.00 meds that is going bad, The Linden NJ store the management told me they'll send me a loaner. Nothing was ever done. Who pays for the perishable food and meds. Never buy from Home Depot. Their delivery people are the lowest of low.. Shame on you Home Depot. Best Buy uses their own people. Makes sure their customers come 1st even if it's late delivery.

After ordering a fridge from Home Depot the delivery guys refused to listen to us when we said the entryway into the kitchen from the front door was too small, and they'd have to go around from the back door. So they scraped up the entryway into the kitchen. I wish I could add pictures, just horrible! Scrapes up and down the entryway, a chip taken out of the drywall, and a chip taken out of the floor molding! We called their supervisor right in front of them and are now dealing with Home Depot in person. We're doing all of this the same day. Oh and to top it off, the fridge is scratched too! $1,700 and a scratched fridge and wall. Unreal. Never ordering from Home Depot again!

I purchased a refrigerator from Home Depot NH November 2018, the delivery company dropped my lead glass entry door on my porch breaking 5 lead glass panes and door won’t close correctly. Home Depot referred my claim to Sedgwick claims, Sedgwick referred to Raymer's Express, Raymer's referred to delivery company no name Christian 2 men in unmarked truck. To date 8 months no one will even address issue. Multiple calls to all involved, 2 Men and a Truck will not respond. Home Depot takes no responsibility for my front entry door taped with scotch tape to keep glass in! Home Depot no help at all!

I purchased a dishwasher from Home Depot, inspected it on delivery and it looked fine so signed off. When getting ready to install the dishwasher we noticed the door wouldn't close, we opened it and realized the basin was dented on the inside back bottom and top and there was in fact a dent in the back that was perfect straight line that was overlooked (most likely because it looks like part of the design). Since it was after 48 hours Home Depot has washed their hands off the problem. They refuse to exchange the dishwasher because their policy is 48 hour return on appliances (who realistically installs all their appliances within 48 hours of delivery??).

We purchased a GE stove from Home Depot. When they delivered it, they were suppose to haul away the old stove. Well, the delivery guy told me he couldn't put the old stove on the truck because it had roaches in it. Therefore, he decided to leave the stove on the side of my house. I called Home Depot and told them about it and they told me the stove would be picked up that day. The stove is still on the side of my house waiting to picked up. STOP BUYING FROM HOME DEPOT!!!!

I received a phone call from the Protection Plan apologizing for the miscommunication. It is NOT their policy to randomly select customers for review, as I was originally told by a misinformed customer service representative. There was problem with the computer systems not being able to connect my account because there were two different phone numbers. The service repair for my refrigerator has been scheduled and I am very pleased with the response that I received to my concerns.

Purchased an electric hot water heater to replace my old one, asked for the install through their contractor. Got a call from a number with no caller I'd info. Had a nice lady who stated they would be sending someone out for an estimate, she also mentioned having to pull permits. Now having rehashed homes in the past I questioned her about the permits. My State doesn't require a permit to replace a water heater as long as it is 1 not moved to another location and is not a conversion from electric to gas. I knew that I didn't need a permit and told her so where she lied to me saying code had changed. I scheduled the guy to come out for a quote. Then proceeded to call both the county and state to check if the code had changed. It had not, as long as the existing heater was at code I didn't need to pull permits or have a state inspector come out.

I went to Home Depot (after horrible experience at Lowe's) to buy a washer and dryer that were advertised to be on sale. Found a young lady, very polite I might add - to get me a sales associate. Well... Is it a prerequisite that employees at these stores NOT know how to do a sale? The guy informs me that his department is counter tops but that he'd try and help me. He got through everything on the washer but when he started on the dryer, he got confused. At that point, he asked me to wait 30 - 40 minutes until the sales associate for that department came in. Are you telling me that there was no one else in that store that could ring up a sale. After dealing with both Home Depot and Lowe's in one day - I came home without either a washer or dryer.

My wife and I bought $1600 Samsung refrigerator three weeks ago. It has not made ice from day one, and we have had 3 service calls. The service techs are performed under contract with DIRECTV and Home Depot will not honor any return after 48 hrs. The irony is that the ice maker must be installed for 24 hrs before it will even try to make ice and by then you have only a few hours to report the problem; or Home Depot will tell you to go fly a kite. At least that is what the Englewood/Port Charlotte Fl store did to me. Find an established mom and pop store aligned with a major buying group. They have a better reason to help you out than a big box. I wish I had followed my since learned advice!

My Rheem water heater started leaking around the heating element after one week. Home Depot would not allow a return. The manufacturer would not allow return but simply to send out a service rep to look at it. I will not purchase any more appliances from Home Depot as they do not have an acceptable return policy.

Home Depot is a great resource for day to day jobs around the house, however if you ever make the mistake of buying appliances from them (like we did), never ever go for their installation and delivery. We thought it would be a one stop shop to pay for everything and have the peace of mind. Far away from it! The moment you pay you will have to deal with what they call Home Depot Project Center. That is a glorified term for a call center with incompetent rude and unprofessional staff, all they do they defer you to the installation guy and the delivery guy. Very poor quality service. Our experience was worse than a nightmare.

I never thought I would have such an issue ordering a dishwasher from Home Depot. I wish I could give negative stars. I ordered on May 25th. The earliest they could deliver was June 11th. I was sick when I received it, but upon initial inspection it looked fine. I went to install it on the weekend a few days later with the help of my dad. That is when we noticed that one side had a bracket that was completely bent as if they had dropped it off a truck. This caused the door to not open all the way. I called Home Depot and they told me there was nothing they could do about it as 48 hours had passed. They told me that I would have to get it repaired under warranty.