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Reviewed June 1, 2023
Ordered a new fridge and microwave 5/17/23. Delivery attempted 5/23 but fridge was damaged and very pleasant tech couldn't remove old microwave to install new. Paid a handyman to remove it and it was difficult. Today, 6/1, delivery of fridge and microwave install scheduled. Tech arrived, pretended the doorway was too small to accommodate a butterfly maneuver into the kitchen. Claimed no haul away on his order. Told him I'd find my copy. Stated he was going to get his dolly. Went to truck, sat, moved back lift up and down, then LEFT!!!!
Called customer service and they said he had noted damaged fridge - but never communicated anything with us! Could have at LEAST installed our microwave!!! Of course I only have 48 hours to report damage - which I'm not sure of because he never told me. Customer service very pleasant, starting an investigation - but we are without a microwave and fridge a week and a half and counting. They'll get back to me in 24 to 48 business hours. Tomorrow is Friday, so likely no remedy until next week if we're lucky. This BLOWS!!!
Reviewed May 28, 2023
My wife and I wanted to update our home refrigerator and bought a 25 cubic-foot Whirlpool refrigerator at a Home Depot store on 8/28/22. The Home Depot hauled our home refrigerator and attempted to deliver a broken refrigerator on 9/10/22, and they would have, had my wife not noticed it was badly dented just a couple of seconds before they were pushing it into place. Then the Home Depot delivery person practically forced us to accept receipt of the dented refrigerator saying that it was the best way to go about it, that it would be reported as a loaner, and that it would be replaced very soon. The replacement never occurred, but rather many failed dates of delivery were scheduled by the Home Depot where they did not show up, they did not advise us about it, and my wife and I wasted our time and energy by observing their “4-hour time windows” and by emptying the loaner refrigerator on each occasion.
Due to all this, the Home Depot Customer Care offered us $1,000 in HD gift cards not to cancel, to which we accepted on 12/15/22. They offered a speedy “silk glove service” to deliver the refrigerator. None of that occurred. On the contrary, during a call I made to the Home Depot store manager on 2/8/23, I was informed that I had 2 options to move forward: either to reorder the refrigerator and be reimbursed for the original purchase once the reorder were perfected or to simply cancel the purchase and be reimbursed once the loaner were retrieved.
The Home Depot store manager stated that our old refrigerator had been discarded and we could not get it back, and HECK!!!, either option had done away with the $1,000 HD gift cards we had been offered by the Home Depot Customer Care Department on 12/15/22. We decided to cancel the purchase and shop somewhere else for a refrigerator. SHAME ON YOU ON THIS SCAMMING PRACTICE, HOME DEPOT. WHERE IS YOUR COMPLIANCE TO NC CHAPTER 75 OF THE CONSUMER PROTECTION STATUTES, HOME DEPOT??
Reviewed May 22, 2023
Ordered a refrigerator May 14th to be delivered Friday the 19th. Delivery truck shows up unannounced, wouldn't wait 10 minutes for us to get back home. Would not deliver Sat or Sunday, truck shows up again 11 am Monday, but forgot to bring the refrigerator. "Human error" forgot to load it on the truck. Refused to go get it and return. Called customer service, admitted the error but now we have to wait another two days for delivery. UNACCEPTABLE FROM A COMPANY LIKE HOME DEPOT. We have now been without food refrigeration (new house purchase) for 5 days. I have been a life long customer, even grew up next to store number 1 in Atlanta- but I am now an ACE Hardware or Lowes customer.
Reviewed May 21, 2023
Mr. Robin "BOB " **Appliance specialist Helped us with the price and with carry the furniture. I will give him 5 stars, he is doing his job very well and he has all answers to all my questions, I bought from him the outdoor furniture, and he advised me what I need for my backyard exactly.
Reviewed May 16, 2023
First purchase with delivery was in July of 2020. I had ordered a washer & dryer. Not only were the drivers over 2 hours late, but they didn't even speak English. The dryer had a large dent in the front & when I called the store I was told to refuse it and call an 800 number. I did that (after a long hold process). It took over a month to get another delivery and again they didn't deliver in the delivery window provided and there were no updates so 2 days of work were lost waiting on the delivery.
December 2022 we ordered a generator online for delivery. It was to deliver January 6. On January 5th I went on to see if there was a time and it stated it had delivered a day prior?? It was not here. I spent many hours on the phone with both Home Depot and the delivery company to no avail. I ended up disputing this on my credit card. I am still waiting on a final review of that dispute even though I provided chats with the delivery company stating it was never delivered along with a police report we had filed. In summary -- NEVER ORDER ANYTHING THAT HAS TO BE DELIVERED FROM HOME DEPOT - YOU WILL REGRET IT LIKE WE DID!!
Reviewed May 15, 2023
Bought a washer and dryer from Home Depot on the 4th of May. It is now the 15th and I have not gotten the product. Requested a refund and to cancel the order and was informed I would by their awful resolution department that l would see the refund in 2 business days. We're now on business day 5 and still no refund or product. I just find it amusing that at the end of business day on the 4th of May they didn't hesitate to debit the $2200.00 from me but don't let be the other way around. Horrible customer service from their resolution department who are supposed to be trained to handle this. Home Depot really let us down big time.
Reviewed May 11, 2023
RE: Maytag Washing Machine - Extended Warranty Claims. The coverage is thru Asurion, of which the process to file it & to receive a call back from an approved authorized dealer by Whirlpool is DEPLORABLE. There are too many layers to go thru to get the claim scheduled for a 3rd party svc co to come out. My machine is 28 months old.
- Filed claim #2 on 05/10 (Wed), insured my claim is in urgent status but I am still getting the run around as to who that 3rd party svc co will be coming out to re-assess & fix; this will be the 3rd trip.
It is frustrating as can be when I haven't had a washer since 4/27 & I'm stuck in the loop of getting a callback. HOME DEPOT and/or WHIRLPOOL! - you need to FIRE Asurion & find a more efficient insurance process...it is absolutely UNACCEPTABLE that a consumer who PAID for the extended warranty at the time of purchase, and in the time of need - I'm stuck in the loophole of multiple "middle-man"/layers of how a claim is processed/scheduling a svc call. HOME DEPOT AND/OR WHIRLPOOL - pls fix your extended warranty coverage processes! There is nothing worse than being at the mercy of finger pointing on who is responsible for next steps & turnaround time.
Reviewed May 9, 2023
Purchased several Husky brand cabinets for our garage from here. We really liked the look and the price was within our budget. We had no problems ordering online and the website was easy to navigate. Things went downhill from there. The items weren’t “in stock” at any of the stores in our area, so our choices were either have them delivered to the store for free or have them shipped to our home for a pretty substantial freight charge. We opted to have the smaller wall cabinets delivered to our home, and the larger standalone cabinet delivered to the store. The closest store to us is almost 40 miles one way. The wall cabinets arrived in a timely fashion with no damage. The standalone cabinet arrived at the store 10 DAYS after we ordered it. We drove there and picked it up, and when we got it home and opened it, two of the panels were dented to the point of being completely unusable.
I immediately called the customer service number and told them about the damage. They said that UPS can pick up the package and we could return it that way, or we could take it back to the store ourselves. We opted for the latter, because we needed to get the matching Husky tool chest anyway, which we were assured was “in stock” at the store. We loaded the 150lb cabinet up and off we went. We got to the store and there were no issues with the return other than the fact that it is now 2 days later and the money has not gone back onto the card. We then moved on to the tool chest. They had ONE “in stock”. An assembled display model that was dented and had a bad wheel.
We were offered this at FULL PRICE and then told they didn’t have another one. We were then passed from person to person and finally wound up at the service desk for OVER AN HOUR while they called from store to store searching for another one. The level of incompetence and lack of communication was astounding. They finally found one at a store that was 60 miles away and we are hoping that after we drive there tomorrow it will actually be “in stock.” There were no apologies and no offers of any kind to make any kinds of amends. We like the look of the Husky line, but going forward we won’t be dealing with this place anymore.
Reviewed May 5, 2023
We ordered $5300 worth of appliances from Home Depot. One of them was a KitchenAid dishwasher. I'm now on my third attempt to get it installed. The first delivery date was delayed as they said it was out of stock even though I was told it was in stock the day I ordered it. The first installer who arrived refused to install it as he said the breaker box didn't designate the dishwasher even though we had checked it out and told him which one it was and had turned it off. He said we needed to get an electrician out to do it. The second installer who arrived immediately said that he couldn't install it as the new water line hadn't been hooked up. We had purchased it with the dishwasher and had it right on the counter and he said they don't run it under the floor to the turn off valve in the basement. We said we could do it and it'd take two seconds.
He picked up his bag and said Home Depot doesn't tell their customers what the installers don't do and they get blamed. He said to cancel the installation and get a handyman to install it. I called HD and they said it wasn't their fault but I told them they should tell their customers what the installers DON'T do when customers place their orders so they can get these issues resolved prior to the installers showing up. Never have heard of an installer for a dishwasher who doesn't do electric or plumbing as part of the installation. So now we're scheduled for another installation and who knows what excuse they'll have this next time. A couple years ago we had purchased a new stovetop from HD and had issues with it and swore we'd never go thru HD again. This is the last straw! NEVER AGAIN!!!
Reviewed May 5, 2023
I called the store and the store Tells me I have to deal with GE. They passed the buck. It is only a month old. Phoning GE is not easy. Trying to use the internet is always wrong password or they don't like my personal information. Home Depot should be more responsible. I paid to have it delivered and installed. Now I will have to pay to repair or replace it. Also, Bought a GE dishwasher and it doesn't clean dishes. GE used to be dependable.
Reviewed April 30, 2023
I bought a refrigerator and gas range from Home Depot. When they came to install my refrigerator, the delivery guy said he can't install it, because the shut off valve was in the cabinets under the sink. He said he couldn't touch it. Meanwhile he dragged my range from against the wall. I went to call Home depot to tell them what's happening, got someone finally and she wanted to talk to the installer but he left. Didn't say goodbye. Said he would be right back. He was gone, not only did he leave but he left my range in the middle of my kitchen. Home depot offered no solution. My question is why is this guy able to install the gas range, but not the refrigerator. He also asked me if it was a gas range, told him yes, he then asked where is the tank. I told him it was natural gas, no tank. Again, he asked me, "Where's the tank..." He had no clue, maybe that's why he left. Might have been a good thing because he could have done some serious damage.
Not only that, but in this state, they need a license to install a gas range. I'm willing to bet he had none. Don't rely on home depot. Calling the store after the fact, the resolution guy told me I should have read the checklist, NOTHING in there about cabinets. Nadda. The resolution guy, had no clue either. Never again. I went over to Lowe's and bought instead. Bye Home Depot.
Reviewed April 23, 2023
We purchased a washer/dryer a month ago in Mechanicsburg PA. Delivery day took off from work to receive the delivery. It was canceled at the last minute. Same thing happened for the reschedule. Third try they showed up but the washer was all dented in. So had to reject it. I was told by the manager at Home Depot that it was between us and the manufacturer's warehouse and the Delivery company. Not HD's problem. After a month we were set for delivery again yesterday. Again it was canceled at the last minute.
A week after we purchased the washer we also purchased a microwave with deliver and installation. When Estes delivery came to deliver it the guys took it out of the box and then said they didn't know how to install it!!! Then asked if I wanted them to leave it so I could install it myself or have a contractor do it! Unbelievably horrible service. Home Depot has been good in the past but not anymore. From now on I'm purchasing from a local appliance store. Their prices are almost the same and they actually stand behind what they sell because their name is on the Door. Small business is the way to go. Home Depot needs to clean up their act.
Reviewed April 20, 2023
Bought an LG Dishwasher from Home Depot in mid March 2023, It was delivered on 03/31/2023 and the delivery person told me that it was damaged and that I should receive a replacement unit. On April 10th 2023 received the replacement LG Dishwasher. I am remodeling my home and did not installed the unit until April 17th 2023 and this LG Dishwasher was also damaged. I contacted Home Depot and they told me that it was not reported within 48 hours and that there was nothing they could do, to contact LG.
Called LG and they send a repair gentleman that check the unit and he agreed that it was damaged during transport or delivery, he gave me a case number **. LG also claimed that I needed to contact Home Depot so that they could solve the problem, so far I have been on the phone with both LG and Home Depot for over two hours and nothing has been resolved, and I stuck with a damaged dishwasher that neither of them want to take responsibility for... DO NOT BUY ANY APPLIANCE FROM HOME DEPOT!!!
Reviewed April 11, 2023
My LG fridge which I bought from HomeDepot.com broke down. I filed a claim on March 19th. Since then, I have never had any contact with the field repair technician (Cemi Appliance). I have spent over 20-25 hours calling the Home Deport Protection line (Asurion/SquareTrade/AllState?), the LG Electronics of Alabama and Cemi Appliance. I am getting the run-around between Cemi Appliance (who never answer their phone), LG Electronics of Alabama (wicked evil crooked people without a soul), and Asurion (liars and masters of empty words). My problem is not only that the fridge is not fixed but I don't even have an appointment or even know when it is going to be fixed. Now, the new game that Home Deport Extended Warranty is playing is that the service repair person can't hold of me. Home Depot Protection plan is a scam.
Reviewed April 6, 2023
I made a major appliance purchase. They were to deliver after 4PM on this day. They came at 2:30 with no notice. They were supposed to call in advance. They didn't. When I called them, they would not come back with the delivery. They told me I would have to wait until the next Monday. Here's the problem: they use a third party for delivery and have zero control over anything related to delivery. The same thing happened when I purchased three major appliance from them in 2016. They have done nothing to correct their problem. I admit; I should never have purchased anything from them. They are unreliable and undependable. Word of warning: avoid Home Depot.
Reviewed April 1, 2023
Bought all new Whirlpool appliances. With their protection plan I have had nothing but trouble. My dishwasher has been serviced. Multiple times. They had to replace the drum twice. The last drum they put in had a crack. Didn’t know it. Ran the dishwasher that night. When I went to bed, the water ran under my new floors and into my basement onto my daughter's flowers for her wedding. I’ve been calling since November to try to get them to take care of the damages to my house, nobody will help me. They say they’ll have someone call me in three days. On the fourth day I call. Nothing and I’ve been doing this ongoing since November. It’s not right that I have so much damage to my house and nobody will help. And their protection plan is a joke. Finally redeemed my dishwasher on repairable after months and multiple repairs. Very disappointing at Home Depot.
Reviewed March 27, 2023
UPDATED 03/28/2023: General Electric stackable dryer module # GFD14JSINOWW Do Not Purchase!!! First dryer broke before warranty was up, two repair people couldn't fix it. They replaced it with a new one, we went to turn it on and this one didn't work and it cannot be repaired, it is still sitting on my floor waiting for customer service to figure out what to do with it. It has been three months.
PREVIOUS REVIEW: Dryer broke before the warranty was up in January 2023. Still not working today March 27 2023. Repair person came in, he said it was unrepairable. G.E had sent a new dryer. When it arrived it did not work like the first dryer. Then they sent another repair person and they couldn't fix it. Now we are at square one again. I have missed so much work. Also Home Depot does not put the stackable together. Every time they came in it would be 3 different days that I would need to leave work to let them in. Still ongoing issue. Not resolved.
Reviewed March 24, 2023
I ordered appliances. Refrigerator, washer and dryer and they never were delivered. We went to the Lynwood store and spoke to folks and no one had a clue as to what was going on. After a few visits to the store, they mentioned we need to order panels again and made us pay $400 approx on top of the money we had paid for the refrigerator. Waited for 2 more weeks and still did not get any of the items. Went to the store and spoke to manager Mandel of Lynwood appliances store, she said she did not know what was happening, was very disrespectful and sent us back. Stay away from Lynwood store and esp consumer specialist Ms. Shauntel and appliances manager Ms. Mandel! This is the worst experience I have ever had.
Reviewed March 10, 2023
Bought the dishwasher from Home Depot with installation and kits and hauling. Be aware these people in rush. Half hour received a call from the delivery people. They are unprofessional and to me nothing more than low level and trash people. I could tell from the phone call. They arrived. They did not want me to check the dishwasher as I was told before I accept it I should make sure if there is no damage. I got in argument with them. They do not know anything about customer satisfaction and professionalism. They do not think they are in America. They think they are in Mexico.
Then I asked them that Home Depot told me to return the adapter and any kit if not need it and can use mine. The guy refused and after some argument. They did not want me to stay with them (in my house). I went upstairs and said, "It is fine so I come back after you done." I saw that the truck moving from my window in my office upstairs. They left the dishwasher in my living room without telling me. Even I paid for installation. They do not have ethic and professionalism. Low level and trash people. It is up to you if you still take the risk.
Reviewed March 8, 2023
A few days ago, I went to this Home Depot for a small refrigerator. I bought a special floor unit--not an order, the actual "buy this one right here!" model they were having a special on. I paid extra for delivery and was promised it Tuesday, between 6 AM and 8 PM. Monday, I got an email verification with a tracking number. And today, it told me "pickup in progress." Seven hours later, no fridge. Pickup still "in progress." At that store. When I finally called, I was told the sale had been switched to the Cleveland Heights store, which, apparently, no one in Cleveland Heights knew. I sat here all day for no reason. I was promised a call with a new delivery window. I ended up having to call them. They said they'd be calling tomorrow. They're dishonest in every detail.
Reviewed March 7, 2023
Ordered new washer and dryer and waited for install. I also included an ADA-compliant riser. Installers would not install the riser and took the paid for kit with them back to the warehouse. When HD called to "reschedule delivery" of the kit, they couldn't explain why the installation wouldn't happen. Their solution is for me to hire a contractor to install the ADA risers, even though I paid for delivery and install. I suggested that they just deliver it to the store and I'll pick it up because I would be in the neighborhood in two days, rather than their 4 hour window. The kit is just a couple of brackets, but the HD rep wouldn't call the store and ask if it could be put in Will Call. She told me that it wasn't her job to call the store to find a solution. Her solution was for me to do the work for her. The manager was mostly interested in getting me off the phone and blaming everyone else because he doesn't work weekends.
Reviewed March 6, 2023
I don't recommend buying appliances here. They give you the wrong number for making a claim on a warranty and don't take responsibility. The warranty place, SquareTrade, doesn't acknowledge the warranty either. This is the first time we purchased an appliance here and we've had our fridge for less than a year. Never again. I spent 2 hours on the phone because they refused to acknowledge our warranty. I still have to call them back and will be going in person to speak to my Home Depot's manager because of this ridiculous process.
Reviewed March 2, 2023
Ordered a refrigerator that was advertised for next day delivery which Home Depot doesn't even offer at the moment. However delivery was scheduled for a couple days later on Saturday. Never showed up, called several times. Was reassured several times that it would be delivered that day. The delivery company was unreachable then closed. Lost 700 dollars in food. That could not be compensated due to canceling the order because 6 children and 2 disabled veterans can not go without a refrigerator for a week. 'Cause that was the next delivery date available. Something that was not made clear before canceling the order. In fact I was also reassured I would get compensated for my loss of groceries. So I had to purchase a refrigerator from somewhere else. Then was offered a 500 dollar gift card to Home Depot. Who doesn't sell groceries I am pretty sure.
The associates at the store at Peoria and 99th Ave. in Arizona and the online associate were lacking any compassion or understanding or assistance in resolving the issue at hand. The total and complete incompetence from start to finish for the sale of and delivery for a 4 thousand dollar refrigerator is unbelievable. We have solely used Home Depot for years. Won't be anymore. I guess too big to fail right? Who cares about some customer somewhere that didn't get their order and lost 700 dollars worth of food when they have millions others. Well at least the owners eat well right.
Not everyone has thousands of dollars. Some people work real hard for their money and save and save. The incompetence of the delivery is not my fault it is Home Depot's for using a company they knew was doing a horrible job. It gets really old. All these Big companies throwing customer service out the window just because they have gotten Big. Because of all those customers I might add.
Reviewed Feb. 28, 2023
Mid January we ordered a dishwasher, which was installed the following week. After running the second load of dishes, I noticed water coming from bottom of machine. Called Home Depot, who forwarded me to Samsung tech. They determined that the installation was botched, and that the hardware used to secure dw to cabinetry was screwed into too tightly, bowing the left side of washer, causing misalignment and subsequent leak. A service tech came out the following week and determined that we need a plumber. After a week of no communication, I called back. Today, 6 weeks after purchase, 5 weeks after the leak started, zero contact with said plumber and 13 conversations with HD customer service later, I am still waiting for them to take this damn thing away, refund my money, and evaluate for damages to my cabinetry.
Reviewed Feb. 14, 2023
Ordered a new dishwasher and paid for installation. Original delivery/install was Jan 24. When they showed up, was told a plumber needed to install new water line. Plumber would call within 72 hours to schedule. Dishwasher would be left in garage…Turns out it’s damaged, so they had to take it with them. No call from plumber, but new dishwasher was delivered 2/4. No install, these guys just deliver. Call HD, was told plumber would call in 72 hours to put in water line, then installation would be scheduled. 2/10 at 5:30pm, plumber calls and says they will be here between 10-2 on 2/11. I also call HD at this time to schedule install. I’m told first available is 2/17. No plumber by 2pm, I call and am told that it’ll be 3:30-4 maybe…I cannot wait any longer, so I’m told to call back Monday (2/13). Call 2/13, am told that I’d be better off canceling install, paying someone local to do it. Now installation date is 2/20! I ask why it shows in the notes 2/17…They gave away my time slot.
It will now be over 4 weeks from original delivery, and the second dishwasher has been sitting in my garage for 2 weeks. Why offer a service if you cannot deliver on commitments. I tried just cancelling entire order, was told since the dishwasher was delivered and signed off for 48hours, I cannot. So now, once it’s installed, even if it doesn’t work I’m SOL because it was delivered 14 days before install. Whole appliance is a joke.
Reviewed Feb. 7, 2023
Order cooktop, refrigerator, washer/dryer on 12/28/22. Was told delivery was 1/8/23. Salesperson called a few days later and said, "Sorry, I forgot to put down what color panels on your frig." We gave her the color. A day or so later, another guy called and said color wasn't available until April. "We'll give you another color free in the meantime." Okay. But he didn't place the order! A week later found out order not placed. Got order placed w/ temporary color. Delivery delayed to 1/31. 1/31 they showed up at house with...ONE appliance out of four.
Called Home Depot back. They never seem to know what's going on. Delivery delayed to 2/13. Why? No reason. Called and said we need our appliances that we paid for 6 weeks ago! What color is available right now for delivery? Blue. Okay. Blue for now. Deliver it! Nope. The asst mgr now had the order delayed AGAIN until 2/17 because of his mistake in changing color. Unbelievable. Do Not Ever order appliances from Home Depot. This has been a total nightmare with constant calls and holding on phone to Home Depot to try and get answers, which we never get honest, true responses. They blamed Samsung for everything and never took responsibility.
Reviewed Feb. 6, 2023
I am currently on hold with my eighth call to Home Depot about the delivery of my washer and dryer that I bought in December. Today is February 6, 2023. There is a disconnect between the people answering the phone and the actual order. On the first delivery, the drivers came to my house, sat in my driveway, never got out of their truck, and then left. After they left, I got a call and then a notification that they missed me. WHAT! I saw them on camera sitting in my driveway. My contractor was there all day waiting for them. Every subsequent call resulted in a missed delivery, and now they are telling me that they do not have the product, it is back-ordered from LG. I am trying my best not to lose my cool with these customer services representatives, they just answer the phones and are looking at computer screens. If my washer and dryer are on back order, why in the world would they drive to my house in the first place. None of this makes sense. Home Depot, you guys really have to get yourselves sorted out or you are going to fall to the demise of many other box stores. No wonder everyone turns to Amazon. I am checking Amazon and Build.com now to see if they have the product in stock.
Reviewed Feb. 6, 2023
We needed to replace our microwave..our white microwave, and other places said white was impossible to find. We found one on display at Home Depot and the young salesperson was very helpful and promptly found not one but three white ones. When he discovered the box was damaged on one corner he opened it and saw that was alright. We went back the next day and got refunded $25 because it had gone on sale that day!
Reviewed Feb. 3, 2023
Buying a dishwasher from Home Depot. 12/30: Ordered a dishwasher, install kit, power cord, and installation service online from Home Depot. Delivery was scheduled for 1/5. 1/4: Delivery delayed to 1/11. 1/11: Dishwasher was delivered, but without the install kit or power cord. Delivery guy had no record that installation was included. Called HD Appliance Hotline (800-430-3376). The rep said the kit and cord would be delivered on 1/13 and a plumber would call the same day to set up the installation. 1/13: A dispatcher called to say that the delivery truck couldn’t find the house. Verified the address. Dispatcher said they would arrive soon. Truck never showed up. No calls from any plumbers.
1/17: Called the Appliance Hotline again. The rep put me on hold to check on the delivery status. Gave up after waiting for 30 minutes. Called back and asked for a supervisor. Was transferred three times and wound up talking to someone in Roanoke who doesn’t deal with online orders. Hung up and called the THD Contact Center (877-961-6683). The rep said the delivery had been rescheduled for 1/20 because the kit and cord were never put on the truck. He also said a plumber should call in the next day or two. 1/18: HD Plumber called and tried to schedule the installation for 1/19. I explained that the install kit and power cord hadn’t arrived yet. After some debate, plumber agreed to come on 1/23.
1/20: Install kit and power cord were delivered without incident. 1/23: HD plumber failed to show up or call. Called HD Appliance Hotline to cancel the installation service and ask for a refund. On hold for 12 minutes while the rep checked with a supervisor. She said HD would refund the full amount of $172.26. Started to point out that I had paid $174 plus tax for the service but decided it wasn’t worth pursuing. Scheduled installation with a local plumber. 2/1: Plumber installed the dishwasher, after picking up a bracket that was missing from the install kit.
Reviewed Feb. 3, 2023
I was set for delivery 1/26. Made sure according to the prep list they prepared that all was set. Two workers arrived and said they can't take away or install the new fridge because our shut off valve was downstairs. Ok, we understand. I had to follow up because I never got a call to schedule them. Then had to call because I was promised a delivery window and received no call. 1/28 plumber comes and goes. Had to call to even see if I was scheduled for delivery. I can't get delivery again until 2/2. Ok. Again two workers show up and wait - "We can't do this. You have a copper line." I said, "Wait. The plumber was JUST here - from Home Depot. Please give me a number I can call someone right now because that is not acceptable."
Guy gives me an 800 number and while I am on the phone - THEY LEAVE. No good bye. I was still in the time frame they should have been installing the fridge. There was no reason to leave. This is now the 3rd time I've spent time waiting. I would have to have the plumber back out again and then yet another week or so to get delivery. I said forget it. Give me a refund. It should not take FIVE visits to get a refrigerator. They refused to provide any discount etc. for the failed plumber visit which would have cost me two more half days of my work. I asked for a refund and as soon as it is applied I will close out their credit card. The amount of follow up I had to do - the waste by Home Depot to its own bottom line.... I will never buy anything major from them again.
Reviewed Jan. 18, 2023
I had the store deliver and install a washing machine. They can only hire what they can get which is untrained people. The store Asst Mgr did ride along as extra help. He was about as “hardware” as a preschooler. The installer broke the water pipe and then didn't know to put a clamp on the supply line. So my downstairs flooded. I called and complained to the store manager. Their reply was it was an insurance claim. HOME DEPOT IS LIKE A GENTLEMAN'S NIGHT CLUB. THEY'RE GOOD AT ENTERTAINING AND TAKING YOUR MONEY. SHOP AT LOWE'S LIKE THE PROS DO!
Reviewed Jan. 14, 2023
While working on my order for kitchen appliances, I stayed on the phone over 2 hours. The First Lady I talked to was nice, but she had to transfer me to someone else who was chewing gum in my ear and I could hardly understand what she was saying. I was approved for a new account and was told I would receive $100.00 credit on my account. Nothing was ever completed with my order. I continued to be given the run around. I was ordering a refrigerator and smooth top range which was $2,145.
Reviewed Dec. 31, 2022
Bought Washer, Stove and dishwasher on two different orders. Washer was delivered on Dec 9, called on Dec 10 to report that the washer was super noisy, sounded like gears were grinding, screeching sounds and it stopped in mid wash and never restarted. Home Depot noted complaint and GE patched in. A repair guy came out saying WI-FI had to be on to work. WHAT?? Did not know there was WI-FI and did not want it. He worked his magic with a tablet and left. Noise did not abate and only got louder. Next guy is coming out next week. GE says that 4 techs have to look it over and one has to say it is not fixable before they consider replacing it. This is a brand new washer that failed within a few hours. Techs traipsing in and out and trips to the laundry mat are unacceptable. Very disappointed in the response received. Spend your money somewhere else.
Reviewed Dec. 21, 2022
I had a great experience with them. I learned a lot. They were patient and took their time. I can say they made a good understanding with us. I'm glad I went there for my questions and answers. I really appreciate it.
Reviewed Dec. 19, 2022
Just wanted to share a horrific experience with Home Depot. I made a large purchase of appliances for my home. Dishwasher, Microwave, Stove and Refrigerator. I was told that my Delivery was all set. So far, they have cancelled my delivery twice with no notice. I took 2 days off from work to wait for a delivery, The last delivery that did not happen I (the day of the delivery/mid day) got a text that the delivery was cancelled, with no notice. When you go to the store, they have all kind of excuses and then the various manager will disappear and make you wait for 20-30 minutes. AGAIN. Various excuses. The main Issue is that when I call the appliance hotline they give my information. The appliance hotline same thing, no satisfaction and every person I spoke to had a different answer that proved to be WRONG. I'm at my wit's end. I will never do this again. Not sure what to do but but I have been through hell so far.
Reviewed Dec. 17, 2022
I bought a GE refrigerated. Got my house and everything ready. They unload, take off box and refrigerated had severe damage! Rejected on the spot. Call Home Depot only to be told it would be 2 weeks to get a replacement that wasn't damaged Maybe!!! I have meds that require refrigeration. This is like buying from a online outlet. Ya get what ya get. Returned. Getting full refund! Will never go to Home Depot for any delivered item!!! This should of been caught. You could see the box was damaged .
Reviewed Dec. 3, 2022
Purchasing an appliance from Home Depot has been the worst experience and I will never do it again. From start to finish, there were multiple steps of incompetency. First I tried to purchase a refrigerator online for delivery to Honolulu, Hawaii. I ordered the GE refrigerator in October for delivery in Nov. Delivery date set for Nov. 12. My new tenant is moving in on Dec. 1. Perfect I thought.
The day before delivery, I receive an email stating the the delivery is delayed until Dec. 19. What!!?? Apparently, according to the sales person in appliances in Honolulu, GE appliances are always late/back ordered. Why set a delivery date online if you can't deliver on time? Since I have a tenant moving in on Dec. 1, I had to fly into Honolulu from the mainland to purchase a refrigerator on site to ensure delivery before the end of Nov. So I fly into Honolulu and go to the Home Depot in Honolulu. Susan in appliances helps me to purchase a refrigerator. She was very helpful. Delivery was set for Nov. 23. Perfect, it will arrive before the tenant moves in.
When the delivery guys from Island movers show up, they notify me that the forklift has damaged the bottom of the box and the refrigerator is damaged. So they can't deliver the item. Darn! So I call home depot to explain what had happened and schedule another delivery date ASAP. I spoke with Jennifer, the manager in charge of issues in the appliance department. I explained what had happened and that I was in a pickle because of the damaged refrigerator and my deadline with the tenant. In addition, I was flying out on Friday Nov. 25. Jennifer was so rude and condescending telling me that none of what had happened was their fault and that I should just accept it.
So we set another delivery date, Mon. Nov. 28. I had to find someone to take the delivery because I had already returned to the mainland. Then I get an email from Home Depot saying that the delivery has again been rescheduled. When i called Home Depot to find out what had happened, they said the Island movers delivery truck had broken down and everyone's delivery for that day was rescheduled. Ok, so sometimes trucks break down, understandable.
When I call Island Movers to find out what had happened, they said that their truck did not break down, but when the delivery truck arrived at Home Depot on Monday, all of the appliances that were scheduled for delivery were blocked and the delivery guys could not load the items onto the truck. So in essence, Home Depot had lied to me about their truck breaking down. How unprofessional! So I called Home Depot back to reschedule the delivery. They say Dec. 1 (the day the tenant moves in).
I contact Memo in Will Call/delivery to ensure that my refrigerator will not be blocked and will be accessible for the delivery drivers. He ensures me that they solved the issue by placing the items for delivery in another area of the warehouse, which is accessible for the delivery guys. This experience has given me high blood pressure and ulcers. The level of incompetence at multiple stages was incomprehensible and I will tell everyone I know to steer clear of purchasing appliances from Home Depot. This team needs to be retrained.
Reviewed Nov. 30, 2022
Never purchase a Home Depot Appliance Extended Warranty!!! It's not their warranty! 3rd Party, Asurion is the insurance! My 2020 $900 dryer broke 4 times now. 3 times for no heat took the guy 3 visits to fix it! Now the belt, been waiting since Nov 10 only for the guy to not show up yesterday on the 29th. They contracted with a Texas (I Live in Hawaii) company with NO LIVE PERSON To Talk to, I found a local company willing to come out tomorrow! Asurion tells me they can't reimburse me the cost because it has to be the company that did not show up for the repair! Hope this warning helps you guys!
Reviewed Nov. 24, 2022
I bought a Frigidaire refrigerator from them with free home delivery. I got a call two weeks later confirming delivery between 7:am and 11:am and that they would again call 30 mins before arrival. Never came. So, after calling and no luck getting any info on a new delivery date, I cancelled order. Now fighting with them for a refund. Finally had to dispute the charge with my credit card company. Still waiting on outcome. Will never buy anything from Home Depot again. They acted like a $1200 purchase was nothing, I guess they have robbed folks so many times they do not need the money.
Reviewed Nov. 10, 2022
CUSTOMER SERVICE MEANS NOTHING! DO NOT STAND BY THEIR WORD! I have had the worst experience with Home Depot's customer service. I bought a dishwasher online and paid to have it installed by Home Depot. The dishwasher was installed incorrectly and had been leaking, unbeknownst to us, for a year! Black mold was in walls, behind cabinets, under our hardwood floors...
We were told by the restoration team that our house was unsafe to live in and to leave that day. A sign, "DANGER! MICROBIAL HAZARD! KEEP OUT! AUTHORIZED PERSONNEL ONLY! RESPIRATORS AND PROTECTIVE CLOTHING ARE REQUIRED IN THIS AREA!" was posted at our home. That same day I contacted Home Depot. Home Depot referred me to a company called Temco, who they said installed it. It was proven that the dishwasher was installed incorrectly. At first the insurance company said they were looking into it. Then I was told they had no mold coverage!
We did not live in our home for 9 months! I begged for help. The insurance companies would not pay for the damage they caused! They jerked my family around and are still jerking us around! It is now 5 years later. We filed a lawsuit, and at mediation (2 days ago - November 8, 2022) a lawyer, Michael **, stood on behalf of Home Depot and Temco. **, et al. v. HOME DEPOT, U.S.A., et al. ADRS Case No. 22-5458-BAB.
Again, we are still being given the runaround. Our expenses have not been paid! Home Depot DOES NOT take care of their customers! Is Home Depot's Corporate office aware of what is happening to their customers? Have you (HOME DEPOT) been in contact with the lawyer, Michael **, who is representing Home Depot and Temco? CUSTOMERS...GO ANYWHERE OTHER THAN HOME DEPOT FOR BUSINESS AND YOUR SANITY!Unsatisfied Customer,
Reviewed Nov. 10, 2022
If only I could give a zero rating. If only I could give a zero rating. You are truly better off with Best Buy or some other companies that have their customers' best interest at heart. Sometime in October, 2022 I made a purchase of over $8,000 worth of items and one of those is a dishwasher. On their initial delivery, the dishwasher was really messed up that they had to returned it for a new one. Forward 10 days later they brought and installed the new one but refused to take the old one with them even though I paid for that extra service (even the service from the delivery & installation guys was really bad too). I called Home Depot and was told that I didn't purchase for that extra service for them to take the old dishwasher with. I was literally going back and forth with the sales person telling her that I purchased the service and that someone must have dropped the ball and forgot to include in my purchase.
I asked if there was someone else to speak with to which she said there is nothing that could be done except transfer me to the store that I purchased the appliances; then perhaps they may (not guaranteed) send someone to pick it up; mind you I spend all that money. The least she could have said was that someone must have forgotten to charge me or what have you for the service and that they will try to do it right. NOPE! I wish I could return everything I purchase but they don't accept returns. I just will NEVER EVER buy from Home Depot again. The only thing they care about is your money!!! Even the guys that delivered my purchase were rather unfriendly!! Date of experience: November 09, 2022.
Reviewed Oct. 26, 2022
I purchased a NEW Frigidaire side by side, freezer on the bottom newer model refrigerator from Home Depot. The delivery people destroyed my hard wood floor while installing the refrigerator. The refrigerator door would not close properly, the freezer developed severe frost and Home Depot gives 48 hours and then you are on your own. I have had service out 2x through Electrolux, the Frigidaire manufacturer repair company BUT their systems have been down for close to a week with the problem set to continue another few weeks. I purchased the refrigerator from Home Depot and despite numerous calls, they will not help me. I WILL NEVER DEAL WITH HOME DEPOT AGAIN!!! EVER! They stand behind nothing!!! This refrigerator needs to be replaced - the 48 hour limit to protect Home Depot is ridiculous when spending close to $3,000!
Reviewed Sept. 25, 2022
My electric grill finally went out, after years of use. So, I finally thought, get a small propane grill. On August 31st 2022, I went to my local Home Depot, store #4713, and stood at customer service. With the representatives help, I and ordered a new propane grill. I needed it delivered, and I was willing to pay for its assembly. I made it very clear that I wanted the item put together in the store, and the final product delivered to my home, and placed on my balcony. I kept iterating what I was asking for, because before that moment, anything I bought from home depot, that required installation, was done by a 3rd party. She assured me that this was included in home depot's service, and if I had to pay extra, it would show up during checkout.
I learned, weeks later, she was wrong. The product was delivered to the store on time. Something told me to go into the store to check on the order's progress. After a few moments, the different customer service person found the delivered item sitting at "Will Call" (a cart near customer service). After over 45 minutes, we find out that no one knew when the in-house person who assembles items would be in next. I was told the original customer service rep would call me with an update. That never happened. Because of this most recent experience, I knew to check in again after a week.
I waited a week, and went in again. The said grill was now sitting "Will Call" assembled. I verified with this customer service rep that I working with, this time. I ask him about how we can ship this to my home. He has to refund my original payment, and charge me again, but with "free" shipping. Once that's over, I'm assured that the item will be shipped to my home within 3 days. I get the delivered grill in 3 days. To my amazement, when the delivery person takes it off the back of the truck, it's been disassembled and back in its box. So, I'm sitting with a grill I now have to assemble. Which is what I could have done day one, and not wasted all of this time. To reiterate, I ordered and paid for the grill, at customer service on August 31st. I received the disassembled grill in a box on September 23rd. That's 24 days. Home Depot is the last place I would ever imagine this happening. Now, is there any wonder why a person might go the Amazon route?
Reviewed Sept. 20, 2022
I purchased a refrigerator on 09/09/22, with delivery scheduled for 09/16, with a delivery window of 1-5pm. The delivery driver called me that afternoon and advised they were behind schedule, and would arrive around 7pm. As of 9:30pm that date, no delivery was made, and online/phone customer service was not helpful. The delivery driver didn't call me with any further updates. I had to call myself the next day to reschedule- even by about 12pm the next day, no one with Home Depot thought it important to contact me.
We moved into a new home that weekend- the home did not include a refrigerator. Unfortunately, this means my family and I do not have a fridge until the rescheduled delivery date of 09/22. This was explained, however Home Depot would make no concessions beyond a standard rescheduled delivery. I even asked them to take the fridge to the store, and I would make arrangements to get it myself- I was told this was not possible. I set realistic expectations when dealing with a large corporation like Home Depot, but in my opinion, this was a complete failure of customer service at the most basic level.
Reviewed Sept. 15, 2022
Ordered refrigerator online August 24th and set up to deliver Sept. 6. It was never delivered. Damaged on truck. They never called to let me know. I called and cancelled order. Been 9 days and still have not got credit on Home depot credit card. Called many times and customer service was no help. One excuse after another.
Reviewed Sept. 15, 2022
Huge monopoly, they put all the small guys out of business. Where do you go? Home Depot but their delivery is the pits. I don't know who they hire to deliver but there is always a problem and they cannot comply with specific instructions and repeated phone calls to go over how the delivery needs to happen. Ordered a refrigerator for an apartment, gave specific directions on how to deliver, gave 3 phone numbers to call upon arrival. No one got a call that they were there. They showed up and drove off with the refrigerator.
One tenant stayed home to receive the delivery scheduled for 9-1. I showed up at 11. Waited and never informed or called that they did not deliver. I put a call in and was told we missed the delivery. So where were the phone calls on arrival? There were none. Now attempting for a second delivery. Got one date by phone and another date by email. This inconveniences everyone, how hard is it to follow directions? Huge company like this should be better at getting their products to their customers. NO EXCUSE.
Reviewed Sept. 13, 2022
I ordered a refrigerator online from Home Depot Aug 22, delivery date for Sept 12, waited all day, was promised delivery by 8:00 p.m., cell phone, home phone, email, text, nothing, Emptied refrigerator 7:00 p.m. and waited until 10: 00 p.m. Today, Sept 13, I got an email saying the refrigerator delivery is rescheduled until Sept 28. How can that be? I am very sad about this and can forgive many things, i.e. delivery person got lost or mistakes made, but not call us is unforgiveable. So I have cancelled my long awaited for new refrigerator.
Reviewed Aug. 24, 2022
Ordered a dishwasher from Home Depot online. First 3 deliveries the dishwasher was dented and sent back. During 2 of these deliveries the worker told me I would need a plumber and they couldn't install it even if it had been in perfect condition. The fourth delivery was sent separately with a plumber. The dishwasher wasn't dented this time, but he said it wasn't functioning properly and the dishracks were dirty/discolored as if it had been used before. So he took this one back along with my older one that was still working.
I've spoke to HD reps several times. They all have something different to say. One supervisor (on 8/14/22) told me I would get a full refund. I received a portion of that. Spoke to another person in resolution dept 8/24/22 and told him I was told I'd be given a full refund (everything...install, tax, haul-away, etc) and he says he can't do that because all the refunds that are possible have been given. That's ridiculous...a giant like Home Depot can do what they want if something is escalated to the proper individuals.
They've also told me to contact Electrolux directly for resolution, but Electrolux said they can only inspect the machine in their warehouse and after that it's out of their control. White glove service they call it, which they have done before on the 3rd delivery...arrived dented. Of course delivery is handled through a 3rd party vendor (Darryl Flood Logistics), but ultimately it is up to Home Depot to contract with who they choose and rectify these nightmare situations. I deeply regret using Home Depot. I have wasted countless hours of rearranging my work schedule to be home, missing important meetings that affect my work performance due to their extreme negligence. I have well documented this with dated notes, names, and pictures of the dishwasher. A couple weeks ago you could view the thousands of complaints about Home Depot on BBB website. As of today their profile is being updated and you can review nothing...hmmmm.
Reviewed Aug. 12, 2022
I made the mistake of getting appliances at The Home Depot online. Bought July 8, waited all day for delivery today August 12. At 4pm when apparently the drivers are no longer available to talk to (but they work until 7pm) and my delivery window extended until 6pm they sent a message that my delivery was attempted and failed. Next available delivery date is August 23. I have been home all day, did not receive any phone calls, and only had updates through their tracker page. Needless to say I 100% do not recommend buying anything from this company.
Reviewed Aug. 11, 2022
I specifically bought this washing machine on July 4th because it had a "guaranteed" delivery date of July 9th. That got changed to July 11th -- no big deal. Couple of days later it was change to August 11th because of supply chain issues. Now I've got a problem. You knew your inventory or you did a bait and switch. Yesterday I was notified that delivery will be August 11th between 7am and 11am. Today I received a phone call at 7:25am, I'm home, and missed the call. No message was left. Thought it was a spam call because nothing identified it as Home Depot.
At 11:46 I got a call identified as "Home Depot". A message was left indicating that if I don't respond to the delivery people they will move on. I immediately went to the front door and the delivery person was walking up to the front door. I told him to pull around the alley and I will let him into the basement. He told me that he can't deliver the washing machine because he "already closed the app." What? I used a few adjectives and told him to go the alley and I will meet him at the basement. He said "Ok." I opened the door went to the alley and then to the street. He took off. I immediately called "Home Depot" and complained. They were too busy to have them turn around and deliver. I got transferred to a manager and got the same response. Now, I'm facing the third time I've been rescheduled. They were there and did not deliver.
Reviewed Aug. 3, 2022
The absolute worst appliance delivery experience ever! Delivered on the wrong day 3 times then, back & forth with "The Office" resulting in me not knowing if my new appliance even works. Next time, I get it at Lowe's!
Reviewed July 28, 2022
I purchased a range and vented microwave. The day before they were supposed to deliver I got a confirmation email. So I was instructed to remove the old appliance and expect delivery and installation (only for the range because the microwave didn't meet the $399. Minimum purchase to deserve installation even though my total purchase was over $1200). The morning of I got a call saying there was a problem with the truck and they might be 3 to 4 hours late. They never came.
Next morning I spent half the day on the phone. They weren't even coming from out of town they were less than a few miles from my house. When I in my frustration I wrote a negative review. They showed up with my goods but no cord (THAT I HAD PAID FOR), borrowed my box cutter because they didn't have one. Promised to come back with the cord, they did not. The next day I went to the store the best they could do is give me another box cutter and the cord to go home and install myself. Promised I would be compensated with a gift card for all my trouble. It's been 3 months and they have done nothing.
Reviewed July 23, 2022
Purchase a dishwasher from them online and purchased the install and take away. The installers show up and refuse to install saying the cord is too short which is not true. Home Depot lied and said they could install a hard wire. They refused to leave my dishwasher paid in full with me and refused to take the old one. Called customer service who kept me on the phone lying and refusing to issue me a confirmation for canceling the order completely. They wanted me to pay for an electrician to install the dishwasher.
JASON (who was very snide and a really ugly person, I really doubt he is a supervisor since his communication skills are terrible and he uses incorrect English when speaking) refused to give me a cancellation confirmation. Saying the dishwasher has to be scanned at the warehouse. I never had the dishwasher, it never entered my house, but I can't get a confirmation. As far as I know, the two delivery guys never took it to the warehouse. They tell me I will receive a refund in 3-5 Days...
Reviewed July 21, 2022
HD provided delivery window 10:30-2:30. Driver said he called before 8am and arrived but no call or knock at door. They left and told me that I would be rescheduled. I will never again buy an appliance from Home Depot. The worst!!!
Reviewed July 21, 2022
I gave them 1 star because there is no zero star option. Buying a range from Home Depot was probably the worst decision I've ever made. The range itself and the buying of it was painless enough, but the delivery, installation, and haul away were a nightmare. Installer had inadequate tools to disconnect/connect the existing range and new range.
They left my new range sitting in the middle of my kitchen and my old one pulled out in the center of the floor, informed me that when I could get the old one disconnected they would return and finish the job. Old one was disconnected by the following morning and the first available appointment to "finish the job" was over a week away. Calling the store was pointless and added to the aggravation. I was hung up on 5 times before finally getting someone who told me it wasn't the store's responsibility, I needed to deal with the third party installers. We took care of things ourselves and will never deal with Home Depot again.
Reviewed July 16, 2022
I just had a recent LG appliance delivery. The delivery men did not hook up my gas stove correctly!!!! The delivery was late morning on Weds 7/13. Upon leaving, my husband asked them if the stove was connected properly as we want no issues and they replied, "oh yes, all set up fine". The next morning my gas detector alarm was going off. I therefore called my Nicor gas company to come out and inspect. And what do you know, gas was detected behind my stove. Per Nicor the gas stove was not hooked up correctly! This is so unacceptable!! My house could of blew up!! People/pets could of died. Why would HD send these inexperienced people out to do these jobs?? And they should be required to test the area for a gas leak before they leave!!! I am so disappointed in you Home Depot. Thanks for the $215 credit, what a joke! Should of been a lot more! I really hope you look into this and this does not happen to anyone else.
Reviewed July 7, 2022
We ordered a Samsung refrigerator a little over a year ago. Within 6 month the ice maker stopped working and was told by Samsung that their warranty ended but we did purchase the extended warranty from Home Depot, And that is when the nightmare began.. 3 times we were told that someone would be out to replace the ice maker, and 3 times no one showed up, Final on the fourth attempt someone came out got on the phone with his supervisor and was told he come not replace it because it was our first service call due to a LEMON LAW ??? and left.
We then complained to the Home Depot Corporate office and was contacted by a gentleman named Clayton ** who said it was “his job to get this fixed.” The next day another gentlemen called Jay and told us that on July 6th between 8 Am and 12 Noon someone would be out to replace the ice maker. Well!! That never happened. When we called Jay back on answer left a voicemail. He called back a little later and told us to “Cross our Fingers” and would try to get someone. That was the last call and Clayton ** NEVER responded back. Do yourself a favor and DO NOT purchase any warranty from Home Depot because you will go thru H _ _ L trying to get anything fixed, horrible customer service and no integrity from their corporate staff.
Reviewed July 2, 2022
We purchased Bosch dishwasher and the first team that showed up to install had no idea what they were doing. They said we can't run our disposal and dishwasher at same time after they install.. Rather than using the dedicated line they plugged the dishwasher into the same outlet as the disposal which meant you could only run one of them at a time. We called to complain and they sent another team. They installed it and no more than two months after we almost had a fire. We heard a fuse blow and saw it light up. My husband looked at junction box they had installed and it was charred inside. We called them today and got a measly..."Oh I am sorry please call back Monday." This is a homeowner's worst nightmare that they don't vet their workers and have someone come in that does not know how to safely install appliances. Will never buy from Home Depot again.
Reviewed July 1, 2022
We purchased a Bosch refrigerator from Home Depot. We told the sales lady that we had a Subzero refrigerator that would need to be removed. We paid Home Depot the $30 removal fee, and she scheduled for the delivery. When the delivery company brought the refrigerator, the man rudely boasted that he would not remove a Subzero refrigerator. He barked, "Do you want me to take back the refrigerator or leave it under your carport?" Of course, this was not acceptable to us. We told him that we needed to contact the manager of Home Depot to find out what to do. He loudly said, "I've got other deliveries to make, and I have to go. What do you want? .... I'm leaving." My husband said, "If you leave with our property, I'm calling the sheriff." No profanity occurred. He accused my husband of threatening him. Well, calling the sheriff is not a threat.
As a matter of fact, as a mid-seventies couple, we felt threatened in our home. He left our house and later that day I found out from the Home Depot manager that the order had been canceled. In fact Home Depot refuses to deliver anything to us again. The person in charge at their warehouse didn't even bother to give us a call to find out what happened. I can't believe they would take the side of a delivery man instead of a paying customer. I'll never set foot in a Home Depot store again. They don't care.
Reviewed June 27, 2022
I have been a loyal customer of Home Depot for the last 30 years. I recently purchased a washer/dryer - very smooth - delivered, installed all good. On June 4 I ordered a Kitchen Aid Refrigerator/freezer. Delivered on June 9, couldn't install with a plumber, called immediately and had the work done on June 13, to get installed. Called to have someone come out, and hook it up. Couldn't do it until June 21, didn't show up. Called and they said I wasn't on the schedule (lie). Home Depot arranged for someone to come on the 20th. They came and realized there was a dent on the freezer door, wanted Home Depot to come and get the fridge, I was done. Almost a month dealing with this. Would not allow me to return the refrigerator.
I was advised to deal with Kitchen Aid - made an appointment for them to come and check the dent. They called me the day before and said they weren't coming, they want me to take all the plastic off the fridge and take photos of the dents. Send them by email. They will order new doors but it would take 6-10 weeks for them to come in. I'm done with Home Depot, Done. I would advise everyone to go to an appliance company to order appliances. Never had I had such a stressful, inconvenient experience. My relationship with Home Depot is done, from now on Lowe's, and any appliance I have to order will be ordered from an appliance store. Beware!
Reviewed June 25, 2022
We recently purchased a refrigerator and a pair of wall ovens from Home Depot. The refrigerator was delivered several weeks ago, and had small dents in the front, so we reported it and chose to get a new one (rather than a damage allowance). The night before the second one was to be delivered, they called us to say it, too, was damaged so they were not going to deliver it. We got the third one about a week later. It had small dents in the front, but we were tired of removing and replacing all of our food, so we accepted it and got a damage allowance from Whirlpool (which takes up to 8 weeks to receive) and a compensation from Home Depot.
This week, our wall ovens were delivered. They, too, were damaged. They had several dents in the back, and my husband (and the installers) did not feel that it was safe to have them installed. Home Depot does not have this model in stock, and told me the next possible delivery would be 2 1/2 weeks out. Since that date wasn't good for us, we have to wait several more days, and then another day for installation. I have already been without ovens for a couple of weeks because our kitchen is being remodeled, so now I'm without ovens for about 1 month. By the way, these ovens are Frigidaire, so I don't think this can be blamed on the manufacturer. I realize there is a supply chain problem, but... why is every appliance that Home Depot delivers damaged?? I would never purchase another appliance from them.
Reviewed June 19, 2022
My husband and I have been renovating the upstairs in our house. We purchased stove and fridge in March. Finally delivered on June 4th damaged. Had to refuse delivery and canceled order. June 19th still had not received our full refund even after going to the store in person and being assured it would be 2/5 days. Ultimately had to go to our credit card company to resolve the issue.
Ordered flooring prior to problem with appliances and it was also delivered damaged, caused a delay and had to replace the broken parts. Replacement stove and fridge delivered again. Damaged again. Waiting for replacement. Had been waiting for a pedestal vanity. Received it damaged. Was told that I have to request items are examined that they do not examine the items without a request prior to delivery. Literally everything we have ordered for our reno has been delivered damaged setting us back a month. Hours spent on phone being bounced from person to person with no solution. Managers promising to call back and don't. Very poor accountability and service. Will not count on Home Depot again.
Reviewed June 14, 2022
Ordered thousands of dollars of merchandise to renovate and install appliances. Dropped appliances on floor and called for weeks (still Waiting) for them to install. Went to store to speak to manager and never got any answers. Do not shop there!!!
Reviewed June 13, 2022
Ordered product online. Made delivery appointment but they never showed up and never called with info. Re-scheduled my delivery appointment, never showed up and never called again. Rescheduling for a third time. They finally escalated my order. The store can't do anything about the issue and often will just hang up on you after they put you on hold. It's a disaster. Call center is located in South America too so have fun with that...
Reviewed June 11, 2022
Bought an LG dishwasher, the salesman was kind and knowledgeable. My criteria: needs to be stock. Following Saturday, no delivery because of a glitch in the system... Happens! Got a call the following Tuesday morning from the transport company apologizing not being able to deliver cause the truck is broken (sure but whatever-lets reschedule).
Following Saturday, got a call at 7:40am saying they can't deliver cause they don't have the appliance in stock! Called customer service and they can't do anything but "investigate". Asked for a refund and they said yes but can't do it over the phone, needs to be in store. Got there and the people needed to run it by the customer service department... That took another 30 minutes AND total of 3 trips to Hope Depot for a dishwasher that's in stock, supposedly. I WILL NEVER EVER BUY ANYTHING THERE EVER AGAIN. Please note that I was never even offered anything for my patience or the time lost waiting for those fictional deliveries
Reviewed June 9, 2022
Ordered a Fridge for an apartment I rent out. Have done this for other properties in the past and was not usually a problem. This time was different. I scheduled and re-scheduled the delivery for 4 different days and times. Each time the tenant had to be home. Each time, they failed to deliver the fridge, with no explanation. One time they even claimed they were outside the home while the tenant looked out the window and saw nobody. The 2nd time when they gave me the call in the morning to say they would be there in 30 minutes, I missed that call and called back TWO MINUTES after they called me. When I reached them, they told me it was too late now and they would have to reschedule.
When you call them the hotline is friendly, but then they connect you to the actual delivery company, and they could not care less and make that very clear to you on the phone. It is now 3 weeks after I cancelled the order and I still have not received the refund. I am just now on hold with their hotline again, and they are telling me a long story of why the refund has not happened yet, but ultimately this is just a huge waste of time. Never again.
Reviewed May 31, 2022
I paid for complete service...including installation, delivery, disconnect and removal of the old…everything… including the additional required piece parts. Purchased a dishwasher from the Home Depot in North Haven CT. Since it is a Bosch dishwasher the salesperson in Home Depot told me I needed all of this stuff plus I needed to pay for installation and haul away of the old but the people who installed it would take away the old and I paid for the installation and the haul away.
The new dishwasher was delivered the Friday before Memorial Day weekend. The delivery people did not take away the old dishwasher because they said the old dishwasher needed to be disconnected -- the electricity and the water. No one at Home Depot said this to us when they sold the new dishwasher to us. They said if a Plumber was needed to install the new dishwasher Home Depot would provide that. So now I have the old dishwasher in my kitchen (a Frigidaire Gallery dishwasher purchased by the previous condo owner in 2015 which I am tired of paying someone to repair) and the new Bosch dishwasher sitting in my living room.
Today is Tuesday, the day after the Memorial Day weekend, so I called to get the new Bosch dishwasher installed and the old dishwasher taken away and today they tell me I need to have someone disconnect the water and unplug the electricity before they will install the new dishwasher. After a long conversation with the Home Depot telephone rep I was told that everything was under my sink and I can do it myself. I am old and my husband is recovering from a broken hip and arm so I asked them if I can pay them to do it.
I was told that Home Depot policy and liability prohibits Home Depot from disconnecting the water and unplugging the electricity for the old dishwasher. So I said I will do the water disconnect and unplug the old dishwasher’s electricity. They told me the only available appointment is June 6, 2022. Today is May 31. (Scream). Okay I will take it because I have no choice. This is so much harder than it had to be and Home Depot is not helpful at all.
I have purchased dishwasher from Home Depot before and this has never happened before. With my past Home Depot dishwasher purchases they have delivered and installed the new dishwasher and disconnected and taken away the old dishwasher. Not this time. It all changed. No one bothered to tell me. They just took my money and left me dangling in the wind. I will let you know how this ends. Right now though there is nothing in me that wants to do business with Home Depot again. Don’t do it. It is a giant headache. Customer service? Nope.
Reviewed May 10, 2022
My new washer and dryer was delivered on Saturday. One delivery man broke my PCV water pipe with a pair of channel locks. Then said it was already broken, yet water didn't start flooding my house until he broke the pipe. Next the washer fell off the dolly and got scratched up pretty bad. They had the nerve to say, "I guess you don't want it after you saw it fall off the dolly". They called their supervisor at RAS Logistics in Gray TN. They said the supervisor would be calling me to send out a person to repair the pipe they broke and to also let me know when I would get another washer. This is now Monday evening and they have yet to contact me.
They know my water is turned off and apparently they could care less. Also, I have no idea if I will get my washing machine, or if they have ripped me off. I advise everyone reading this to go to Lowe's, at least their delivery people are careful and courteous. I say this because 2 days before my nightmare with RAS Logistics and Home Depot, I was delivered a refrigerator from Lowe's. No scratches and no broken pipe. I regret doing business with Home Depot and their delivery people at RAS Logistics.
Reviewed May 1, 2022
I have been a loyal customer of Home Depot for many years now. However, I found out the hard way that they no longer prioritize customer satisfaction when it comes to delivering home appliances. I recently ordered a dishwasher to replace an existing one (exactly the same make and model as my current one). I have had changed quite a few dishwasher over the years, their lifetime is limited.
However, Home Depot has recently started using Temco, a piece of garbage company, for delivery and installation. The incompetent and lazy deliveries guys didn't even bother bringing the dishwasher into the house and made excuses they cannot do the installation due to size issues. When I showed them that the exact same model was installed by Home Depot few years back, they just laughed and said to call home depot to cancel the order. I was dumbfounded at this experience. I have a huge issue now with home depot and would be wary of getting anything from them due to their poor choice of delivery and installation partners.
Reviewed April 18, 2022
We ordered a refrigerator, had to wait a month for delivery. When it was finally delivered it was damaged. Was advised to call customer service, which we did, They advised to call Samsung customer service, which we did. We agreed on a compensation, we have never received it - a month after the item was delivered. Samsung says to now contact Home Depot. We did and was advised it's not their problem and nothing they can do. And was advised that the refrigerators are junk. Hmm not advised prior to purchasing.
Reviewed April 13, 2022
I bought a new gas range from Whirlpool from Home Depot Online (Order **); The range was delivered on time but the technician who installed only tested the burners and not the oven. When I used it for the first time, there was a strong smell of gas and the temperature never rose above 100 degrees. I called Home Depot after 5 days to report the bad installation and lack of quality assurance, but they only cover issues reported <48 hours, and asked me to contact Whirlpool. Really... A $1000 purchase and it's up to me to figure out with Whirlpool what is the problem and get this fixed. Whirlpool client service is even worse but I did not buy from Whirlpool... Home Depot will abandon you! You are on your own, beware... It's actually like Amazon though you often get 30 days warranty with Amazon, only 2 days with Home Depot.
Reviewed April 9, 2022
We ordered a Samsung washer and dryer from Home Depot and the installation was today. Two guys came and before the install, complained that the new hose to the dryer was not long and so we will have to use the old one. I said no because the old hose was ripped and did need to be replaced. I figured it was just an excuse because when I put my foot down, they magically got the new one working.
Once the washer and dryer were installed, the one guy ran both the washer and dryer and asked me to leave it on for a cycle. No clothes were tested at that time and he insisted it was fine. Later when I tried to do a load, I realized the water was not turned on!! When I call the guy l, he says it’s the weekend and I have to wait until Monday or I could call Home Depot. I did call Home Depot and an equally agonizing experience. These guys hire contractors who do half-hearted jobs and they have no control over them. The customer service’s best response was “we can send someone in on the 14th” get this? 7 days later for someone to come in and turn the water back on!! Outright callousness, high-handedness and the poorest of poor customer service all around!! Do not use Home Depot if you can help it!! Date: 04/08/2022: installation area Aurora, IL. Contractors from Chicago!
Reviewed April 3, 2022
We had a refrigerator, stove and microwave delivered to be installed. The people could not install a microwave, the stove was left for us to pipe in the propane and they said the refrigerator was in. The minute we turned the water line on for ice and water it sprayed everywhere since they never hooked the water lines together. Hook up a water hose, it's that simple. Whoever they used as a contractor was unacceptable and unless you want to hire another team on top of the cost of the people they've already sent, do not use Home Depot. We are more than willing to show the receipts in order to keep people safe from this atrocity. Unfortunately we were not given the business cards from the contractors involved even though they were asked.
Reviewed March 26, 2022
I bought a dishwasher and was given a delivery date. The day before the delivery date they canceled and gave me a new date. I sat at home the entire day and no show later found out they forgot to put it on the truck. So when I called the delivery company told me it would be a week away, was there next delivery date, when I asked to talk to a manager she came back and said I could have the day after tomorrow. The day before they called and told me 12-4pm. At 5 pm I called Lowe's and asked the sales person if they had that model. He looked it up and told that it was on sale ($100 less) and they could deliver it on 2 days. I bought it and canceled the one from Home Depot and I will never buy another appliance from Home Depot
Reviewed March 25, 2022
The crew arrived within the delivery window promised, but told me that, because I hadn't ordered the required cord and dryer duct, (I was never told I needed them) they were just going to leave the dryer without hooking it up. (It's important to know the stackable washer-dryer goes in a small closet with just enough room, so getting behind once they are placed is impossible.)
The crew told me that I would need to pay $60, and that I could give the money to them. I called Home Depot to confirm this, and the delivery guy told me I could just pay online. They got it all hooked up, started both machines and left, and after they were gone I saw they didn't turn on the water BEHIND THE MACHINES! So I couldn't use the washing machine. I immediately called the main line and they told me I would have to wait another three days for anyone to call back. Additionally, they used the old dryer duct hose. So I hired two guys from the local day laborer center and did it all myself. Never again with Home Depot.
Reviewed March 25, 2022
Bought a full set of appliances from Home Depot-Microwave, Stove, Refrigerator, Dishwasher, Washer/Dryer. The wait time was expected but we were told we would receive a call the day before with a time window. That did not happen. The day before our scheduled delivery, we paid someone to remove the old appliances, re-measure the doors, take off doors, clean and prepare all of appliance areas and clear the passage ways to respect the time and position of the delivery people. This prep meant having the door to the garage off the hinges, cooling the garage!!! We wanted the process to be as easy for the delivery people as possible because we RESPECT the job they have.
I reached out when we didn't get a call the day before and was told the system was "having issues" so no time could be given. I reached out again at 6:30 the morning of delivery, same story but I was assured I was number 9 on the schedule, probably the afternoon, and the driver would call me thirty minutes out, that didn't happen and I was not home. No call, no text, no e-mail. After two hours on the phone, no resolution, I would have to wait but they were going to be gracious about it and deliver the next day! At 1:30 in the afternoon, all drivers had left for the day??? and there was nothing anyone could do.
The manager I spoke to after being hung-up on three times was rude and disrespectful, actually called me a liar and expected me to be grateful they could reschedule me for the next day. I will say, the problem solving people I spoke to were very professional and did try to assist me. I will not use Home Depot for anything in the future. I did everything and more than was expected of me and I am VERY DISAPPOINTED in the customer "service" I didn't get. I wish I had paid a little more and used the local shop for our large purchase. Lesson learned, when we replace all of the flooring, and three bathrooms, we will NOT be purchasing anything from this store.
Reviewed March 20, 2022
Had to have them several times come to house to install. First guy didn’t even know how to drive the truck. Wanted to leave my appliances at bottom of my driveway and leave. Someone beat my dryer up. Had to get another. Wait 2 more weeks. Then when they install doesn’t work. Didn’t hook up to vent on exterior correctly. Or simply cut the sheet metal insert down. Just pushed in out my house by 8” and turn it upside down to catch rain in it. A simple pair of metal cutters or snips would have done it. Hire uneducated non construction or appliance installers. Job so bad and unprofessional I will no longer buy any appliances from Home Depot. I buy 6-10 refrigerators, stove and microwave combos every other year for my rentals. Nope if I could give them a negative number I would.
Reviewed March 13, 2022
The dishwasher arrived with the front door completely broken. Three people brought it and came to install it have not even open the box before bringing this scrap. Nobody called me after that, don't know when they will bring another one.
Reviewed March 7, 2022
Waited almost a week for my washer and dryer to be delivered only to be told that my dryer was damaged / scratched on top. So I said well the delivery man scratched my new dryer on top when he opened the box with a box cutter, I was informed that it will be an additional 7-10 days of waiting to have a replacement delivered. Why must I be inconvenienced because their delivery person was careless? No one from customer service contacted me to try and resolve the issues, then I discovered that I was charged for Steele hoses and rubber hoses so I was doubled charged as well when I requested rubber hose for my washer. I was also charged $30 to remove my old washer and dryer each. That’s an additional $60 only to be disappointed by not having a dryer. DO NOT PURCHASE any major appliances from this scamming place. You will pay a hefty price with a big let down later.
Reviewed Feb. 26, 2022
We ordered three GE appliances from Home Depot. They gave us an estimate of the delivery date which we monitored. Then they kept postponing it at the very last minute. We learned that one of the items (the dishwasher) was no longer being sold, but they never told us that. Rather they kept our money and continually postponed delivery of all three appliances because they would not deliver unless they were all there (in spite of the fact that we paid separate delivery fees for each). When we learned about the dishwasher, we cancelled it so that the other two appliances could be delivered. They gave us a date and we rearranged everything to meet the delivery but they cancelled that morning. This occurred again over the next several days.
Every person we called assured us they would be delivered on the next day and that they were in the warehouse, but then in the morning we would be notified that "the truck didn't make it." They blamed GE, they blamed their systems, what they never did was take any responsibility. No one at Home Depot cared. We eventually cancelled the entire order and bought the appliances from a reputable firm and everything went smoothly. Save yourself a lot of grief - don't buy appliances from Home Depot.
Reviewed Feb. 15, 2022
I ordered an appliance package and the dish washer came damaged! I paid for the install and they won't install it! I also paid for my old dish washer to be hauled away. Drivers told me no! Home Depot will not refund my money! With what I'm seeing on reviews looks like it's class-action lawsuit time!
Reviewed Feb. 7, 2022
Walk away from Home Depot if you’re buying stuff that needs to be delivered. The delivery company is the worst company which I saw in my life. So, we ordered full set of appliances and set of washer and dryer and was waiting almost 2 weeks for our shipping. They supposed to be delivered on Friday, but we got a call from them to reschedule our delivery because their truck got broke. So, delivery post to be today (Monday February 7, 2022). We are living on the third floor and we got the installation too.
So, the guys came this morning and from beginning they told us that they have a shoulder injury and they can’t delivery the refrigerator upstairs. My husband tried to explain them that he can help them with refrigerator, but one of the guy didn’t know English at all, so he didn’t understood nothing probably. Right the way he got made closed track doors and start cursing us for no reason. Right now they rescheduled us for the next Monday. That’s ridiculous, never order again from Home Depot.
Reviewed Feb. 5, 2022
Impossibly bad experience. I ordered 1 washer, one dryer, one stacking kit, installation, 5 year extended warranty. Waited 1.5 weeks for delivery. At the end of the delivery window I received a call from the driver that the order was damaged. I was on and off hold for over an hour to set up another delivery. Waited one more week for Delivery Day II, no one showed up. I called Home Depot after the delivery window. I was informed that the delivery was reported damaged again (no one contacted me). No one even called me that they were on the way. I was on and off hold for over an hour to set up Deliver Day III.
Waited almost 2 weeks more, received a courtesy call that the driver would be here in 30 minutes so I went down to meet him because I wanted to see the delivery with my own eyes since that was not an option the previous 2 times. My order was not on the truck. I called Home Depot, I was on and off hold for over an hour. I was informed the "Warehouse Manager" would call me within 48 hours to set up Delivery Day IV. I was told if he did not call to call Home Depot back.
After 48 hours, no phone call from the "Warehouse Manager". I called Home Depot. After being on hold for a time, she came back on talking fixing my order and I said simply, "Let's start with the beginning. Why didn't the 'Warehouse Manager' call me? Because we are starting a conversation that I should have had 2 days ago instead of making me wait 2 days from someone that appears was never going to call me." That conversation didn't go anywhere and I was offered to deliver one item and not the other, and I could not place an order yet because it's not in stock but I could place an order in the future.
How does my order situation get this bad? I didn't lose my patience until after the last conversation. I was patient for way too long. It starts turning into a game when you are told the "Warehouse Manager" would call you. I ask, "What if he doesn't call?" It's replied "Call us back". It's a different company messing up. Home Depot should be sorting out the problems on my behalf, not leaving it to me and the "Warehouse Manager" that is never going to call me.
Updated review: Feb. 5, 2022
Home Depot's contract installer sent "Tim". Tim is a plumber - not a handyman. Tim restarted from the beginning and redid everything. And the dishwasher works great. As great as Tim! Thank you Tim. You are the BEST!
Original Review: Feb. 4, 2022
My wife bought a dishwasher from Home Depot in December 2201. It was delivered January 19, 2002. And was to be installed two days later. Unfortunately, It was not installed properly even according to the instructions that were left on the counter. The dishwasher is not level! It was not screwed into the counter! It was left about 3/4 of an inch to the right of the cabinet which is supposed to be next to the dishwasher! And the dishwasher sticks out from under the counter both to the right and in the front.
A reinstall was scheduled - we were supposedly the third stop and no one called or showed during the entire day. Another scheduled and no one called or showed. And today we were guaranteed someone would be here between 10 a.m. and 2 p.m.! It is now 4:47 p.m. and we just got a call that he would be here in 10 or 15 minutes. This is NOT a Home Depot employee. Apparently, Home Depot contracts delivery and installation. Possibly they should better screen their subs. Or they can just go ahead providing lousy service. I'll be going to LOWE'S.
Reviewed Jan. 23, 2022
We ordered a dishwasher. Delivery was a few weeks after purchase. Dishwasher arrived but men couldn’t install or haul away old dishwasher due to a corroded connection. Booked a plumber for next day and called Home Depot to reschedule. First available was another week. Took day off work and they were a no-show. Called and found out it was rescheduled but no time booked. Next available, 3 days later on a Saturday. Great! I don’t have to miss unpaid hours at work. Since the number in phone is work, I give lady my cell number and told her the number on file is an office number and to please use my cell. No one will be at the office on a Saturday.
Saturday, I’m home all morning. A truck comes up the street but doesn’t stop. Stopped at neighbor's house who are doing a construction and then drives off. Delivery window ends. After multiple calls to get past automated voice, I find out that they did come and no one was home. They had a description of the house which sure enough was next door. They can’t do anything but reschedule for the next available, 5 days later. They keep saying they can’t come back because they already came and no one was home. The number on my house is clear. First delivery is on us as the corroded connection was our fault. But then rescheduling and messing up, and then rescheduling and not checking correct address….wasted time. Losing pay waiting at home. This is the last time I will use Home Depot for appliances.
Reviewed Jan. 22, 2022
We placed an order for a GE Profile refrigerator (model PFE28KYNFS). We also ordered an installation and haul-away of the old fridge. The new fridge got delivered to our home on December 23rd 2021, but could not be installed – the installers said that we needed to first replace the valve on the water line. So they left the new fridge in its original packaging in our garage, telling us to request the installation when the valve was replaced. We got the plumbing fixed the next day on December 24th 2021 and called Home Depot’s customer service to set up a new installation appointment. The earliest appointment that they could find was on December 30th 2021.
But they also said that, based on the appliance policy, we had 48 hours after the delivery to make sure there weren’t any defects or damage with the refrigerator. I told them that it would be impossible to check the refrigerator because it was not yet installed and was still packed and lying in the garage. So I requested them to start the 48-hour clock from the time the refrigerator actually got installed in our kitchen.
At this point, the Home Depot customer service became unbelievably rude and condescending about my request. They kept saying that once I had signed the paper for delivery, the 48-hour clock could not be changed, and that it was no longer their problem. So if the refrigerator, once it got unpacked for installation on December 30th, showed a problem on the same day or the next day, Home Depot would not be responsible for the problem, and I would have to work with the manufacturer to solve the issue.
I literally begged them to reconsider, asking things like: what if there were a dent on the fridge when we opened it? What if the icemaker didn’t work within 24 hours? I didn’t want to lose the chance to be able to exchange such an expensive and defective item. But they were least bothered about my concerns. I emailed their customer service (at firstname.lastname@example.org), received no response. I told them that I didn’t want the refrigerator and wanted to return the unopened item, but they refused. One person in particular was just terrible and harsh, I don’t want to disclose her name. But I have never felt more humiliated by a customer service experience.
I did not know what to do anymore, so I called GE (the manufacturer) to explain the situation. They turned out to be a lot more reasonable and empathetic. They explained that we actually had 7 days from delivery to check the fridge and make sure it was working properly. By a stroke of good luck, the 7th day was going to be December 30th, the day of the installation. They told me that if anything were to go wrong, they would help with a replacement.
On December 30th, when the installers came and unpacked the refrigerator, we noticed right away that the front right door was badly dented! This was exactly the situation I had been afraid of. I called Home Depot, they again refused to help. It was only with GE’s help that we were ultimately able to get a replacement. This whole experience occurred over the Christmas break. We were out of a fridge for almost 3 weeks, and on top of that we had to fight with Home Depot customer service on the phone every day. I wish this experience on nobody. They refused to help at every step of the way, and successfully drove us into real desperation. This is the last time I will buy anything from Home Depot.
Reviewed Jan. 20, 2022
My dryer was scheduled to be delivered on Jan 19, 2022 between 3 and 7 pm. On the day of delivery, on the website, it says: "Your appliance is already on the truck ready to be delivered to you" So I waited and waited till midnight. But no phone call, and no delivery arrived. When you know you can't make the delivery for whatever reason, you at least need to call and let your customer know. I called their customer support the next day. They wanted to reschedule my delivery 2 weeks later, what a joke. Only when I firmly rejected that did they agree to reschedule it to five days later. Let's see whether they can do a better job the second time.
Reviewed Jan. 18, 2022
I WANT TO FILE A COMPLAINT. THE SERVICE WITH HOME DEPOT IS HORRIBLE!. During Black Friday sale I purchased (Refridge, microwave, dishwasher and stove) from The Home Depot store in New Rochelle, New York. My items were slated to be delivered January 10th. I stayed at home and no one showed up. I was on the phone with both the appliance manager at the store and the delivery customer service for 4 hours only to hear that a product was delayed and didn’t arrive to the warehouse until late. I received no phone call or anything notifying me of this and therefore I missed a day's worth of pay. I finally reached a supervisor who said the next available date is January 18th (which is today).
I stayed at home and took another day off of work and no one showed up AGAIN. This time I called and the representative said that someone put in the system they came and no one was home. This is a lie. I’ve been up since 7:00 am waiting because I had no delivery window estimate and I took the day off work again. This is two day's worth of pay that I lost and still no appliances that I paid for. This is unacceptable and horrible how I have been treated as a customer. Not mention there is no one to directly speak to when in crisis. I will never purchase anything from Home Depot again. In addition, I will post and let everyone I know not to buy anything from this store.
Reviewed Jan. 11, 2022
My wife and I purchased a refrigerator on Nov. 30th 2021. We were given a delivery date of 12/15/21. Needless to say it never made it. We never received a call or text stating there was a delay, I spent three days after and I couldn’t count how many calls I made to different parts of the company. I was finally given a new delivery of 12/31/21. Nope never happened. No calls from anyone again so I started making calls again. They told me delivery was re-scheduled for 01/05/22. That day has come and gone and we Still don’t have our refrigerator. I call again and they tell me 01/10/22 today and it never showed up. We will never ever spend another penny with this company again. So tomorrow I will call them for the 5th re-schedule. The Home Depot does not have a customer service department. They don’t know what customer service is or means. They are a joke at best.
Reviewed Dec. 27, 2021
F- on refrigerator delivery. Took 8 + weeks to get my second choice (the first order was for the wrong item, then the correct item was indefinitely out of stock). LINNSTAR (to whom this Home Depot has subcontracted their deliveries) finally showed up with the right fridge, then proceeded to give me grief about having to take fridge up a flight of steps and take the doors off to get it in the house. That done, they refused to remove the internal packing materials, tried to tell me that the removal I paid for meant leaving the old fridge in the back yard and left. I'm still waiting for the promised $50 refund from Home Depot. Worst service I've ever gotten from anybody! Goodbye Home Depot - you'll never see me again!
Reviewed Dec. 16, 2021
I purchased a microwave to be delivered and installed at a rental property in Pittsburgh. The delivery crew showed up and installed the microwave, but the door wouldn't open. They left and said call the customer service dept, and they didn't have time to correct the issue. After haggling with Home Depot to have the correct model installed the delivery crew showed up and dropped off the new model without installing it. They said they didn't have the drill bits. Each time they fail, my tenant has to call and be on hold for hours to get a human response. The dates keep getting shifted. What a nightmare. I'll never buy another appliance from Home Depot. They should hire better quality help.
Reviewed Dec. 6, 2021
Ordered a dishwasher in July, it was delivered in October, it is now December and it is still not installed! Have made multiple calls to Home Depot, been shuffled around to different departments, including calls lasting close to two hours. No action taken by them, no installation still, and they have told me I cannot file a formal complaint or seek any compensation until after it is installed. This means if they do not offer me any compensation, I'll have no ability to negotiate or return since it will already be installed. I received one callback from them, and the person leaving the message did not even leave their phone number. Hands down, this is the worst customer experience of my life. Will never purchase anything from them again.
Reviewed Dec. 3, 2021
I bought a Refrigerator in March of 2020 and also bought a 5 year extended warranty. I had the service repairman replace the power switch on the Refrigerator and the Freezer still does not work properly. It has been checked 2 times and still not working. I have to restart the Refrigerator every 4 to 8 hours to keep it running. I think the Refrigerator should be replaced with the extended warranty. Thank you, Danny **
Reviewed Dec. 1, 2021
If I could give no stars I would If I could give no stars. Bought a over the range microwave from them to be delivered and installed. To be delivered on November 2nd. When it got here it was damaged so I sent it back. They put the next delivery off until Dec 1st. Then called me on the day of delivery that someone called out and they would need to reschedule. Put me off again for another week because they said they were fully booked. Lol except I am not laughing. Probably come up with another excuse why they can’t deliver again.
They have you by the balls because if you ordered something that is hard to get they know they can sell it fast. But one thing they are not taking into consideration is that things will return to normal and if it wasn’t for people like us buying from them they will go out of business. I will never buy (even a nail) from them again. The only way they will listen to these reviews is to boycott their business and spread the word. Their customer service is bad too. They are little help if no help at all. A glorified answering service is all they are. If you think you will get somewhere with them you are mistaken. Good luck and I will definitely read all reviews before I buy a large appliance from anywhere. Electronic Express is a bit higher but get the job done. And Lowe’s is by far better.
Reviewed Nov. 27, 2021
This is for appliance installation from Home Depot in North Jersey, Vauxhall store; the delivery agent is based out of Perth Amboy. Am saying this because maybe issues I encountered are just regional. I had delivery of my appliances on 11/18/21 and they were to install an above the range microwave. The installer said he could not do it because the electrical outlet had to be relocated. He advised to get it relocated over the weekend, which I did, and they would come back Monday 11/21 to complete the job.
On 11/21 when they did not show up I called to learn the delivery scheduler had no idea about that they were supposed to return and said they cannot come back until 11/26. On 11/26 when they finally returned the installer advised "Sir... bad news. This cover of the old outlet is interfering and will have to be relocated". Today is 11/26 and now they are scheduled to return 11/29. I will edit this and advise what happens on 11/29, but no matter what it is already a zero star experience.
Reviewed Nov. 14, 2021
Delivery team arrived an hour after their scheduled time. Refrigerator came with a large dent in back. Paid for installation, yet the stove was installed with the wrong size fitting resulting in a gas leak and an emergency call to the gas company. I called customer service and was met with a very rude woman who said they couldn't get anyone back out here until next week. I have spent thousands of dollars on new cabinets and appliances here, this is not acceptable!
Reviewed Nov. 13, 2021
We ordered a suite of appliances in early October and scheduled a November 12 delivery date. Well, Home Depot was a no show yesterday. We were supposed to have received a text with a four hour window. When we inquired, we were told that the dishwasher and microwave were on back order until January, and that the fridge and stove were pushed out to November 27. Again, NO communication that this was occurring. Meanwhile, in preparation for delivery, all of our appliances had been disconnected and moved to the garage. Not only that, we had financed for 24 months, no interest, and I had already made the first payment.
Needless to say, we canceled the order immediately and went to another company that specializes in appliances where the customer service and overall experience couldn't have been better. My stove, dishwasher and microwave will be here next week and the fridge will be here soon after. We will never consider a major purchase from Home Depot ever again. Appliance buyers beware!
Reviewed Nov. 12, 2021
I bought a matching pair washer dryer. I checked before I made the purchase that they had lots of them in the warehouse so supply chain was not a problem. The delivery was scheduled over 2 weeks away from when I made the purchase. Ok, lots of deliveries, I get it. The big day came and the installers left before testing out the machines The washer didn't work. I called the 800 number immediately and was told installers would have to come check it out. 2 different installers showed up 4 days later and confirmed, the washer was broken.
I called the 800 number again and was told a new washer would be delivered in about 2 1/2 weeks. I explained to the lady that I had already done my time at the back of the line and I wanted to be moved to the front. No way. I went to the store to complain to the store manager. I asked him if I could just cancel the sale and get my money back. He lied to me and said no. It says in the info they give you that if your appliance is delivered damaged or broken that you can indeed request a refund and return the appliances. He lied to me, bold face lied. Do not buy anything, especially appliances from this store. You will regret it.
Reviewed Nov. 4, 2021
I went to Home Depot in search of a new washing machine during the first week of October, 2021, in Wareham MA. I ended up picking out a model that I was happy with after doing some diligent research. The washing machine was a WhirlPool WTW5005KW, SKU 1005-220-594 with a purchase price of $648.00. The purchase was made on 10/6/21 and the expected delivery date on the invoice says 10/26/21.
The day before the delivery was supposed to arrive, I did not receive a phone call from the delivery service. I did receive a phone call the day of the delivery 30 min before they were to arrive. The delivery men arrived (at some other address that was not mine) and did not even call when they were outside waiting - as I was sitting on my porch all morning waiting for the truck to arrive. They ended up leaving (from whatever address they went to) and called and reported that the owner was not home and they waited outside the house for 30 minutes with no car in the driveway and also stated that no one above the age of 18 was home (which didn't make any sense). I called and complained and wanted to know what was going on. The woman who is the liaison between home depot and the appliance delivery center (some 3rd party) told me on the phone there was nothing they could do and that the next delivery date would be November 3rd or 4th.
Today is the 4th and again I was expecting the delivery this morning, and I received a call to tell me that the washing machine never made it out on the truck and would not be delivered yet again for the 2nd time. Later, I got a call telling me that the delivery would now be moved to Saturday November 6th. This is COMPLETELY unacceptable and I have been trying to reach their corporate headquarters to complain and get this situation fixed but I have not found a number to reach them. DO NOT BUY FROM HERE. This is absolutely unacceptable, they have horrible customer service, and clearly do not make it a priority to satisfy their own customer's BUYING from their own stores.
Reviewed Nov. 2, 2021
I placed an order for Samsung fridge & stove. I had to wait for more than a month without freezer. Had to changed order for 2 times though I didn't receive in due time. So bad coordination Home Depot & samsung.
Reviewed Oct. 27, 2021
I purchased a washer and dryer from Home Depot 4 weeks ago, and delivery was scheduled for about 10 days later, including haul away services. Since then, delivery has been postponed, haul away services were refused on the spot by the people who came to deliver, and I've spent about 3 hours on the phone trying to sort all of this out. In short, the originally scheduled delivery simple didn't happen, despite us receiving an alert the day before that everything was on schedule. I called both Home Depot and the delivery company the following day to see what happened, and no one could even find my order. By the following day, they at least had a record in the system and rescheduled my delivery for *three weeks* later.
Today, the delivery people arrived with the washer and dryer, but said that their work order didn't include haul away services (though my receipt and my invoice certainly did), and they wouldn't even carry them out to the curb for us. I spent the full hour of their visit on hold with Home Depot (and getting transferred from one associate to the next). I was still sitting on hold when the delivery people took the washer and dryer to our *back yard*, left them there, and drove off. I haven't resolved this issue yet with Home Depot, but will be requesting a refund and haul away services ASAP. I would never have placed this order here if I had known how much work I would have to put into this delivery and haul away process.
Reviewed Oct. 24, 2021
Made a online order for a Samsung stove and microwave on 9/13/21 and was told it would be delivered on 10 /23/21, But now they say it won’t be here until 11/30/21. I can’t be without a working stove for this long and I believe that Home Depot should make this right. What is the problem with getting my order to me on time or at least in a timely manner? I’ve been waiting on this order with a broken stove for over a month now and now you want me to wait for another month and a half! This is completely unacceptable. I need my stove for the holidays - as my family is all coming to my house (20+ guests) and I need a working stove for that!!! I had a chance to buy another stove at the same price from a different vendor, but chose to give Home Depot my business, and now the other appliances at are no longer available and I am irate, that I chose to do business with Home Depot.
I’ve been reaching out to please see how can this be resolved And they’ve told me they would return phone calls which haven’t been returned from managers and employees and they’ve told me that they can’t help me with anything and that I would have to cancel my order and buy much more expensive appliances or I just have to continue to wait until the 30th of November for my appliances, which were supposed to be delivered on the 23rd of October and I bought them on 13 September. To wait till the 23rd seemed like a long time but now to have to wait almost 6 more weeks seems Just wrong, especially since it’s after Thanksgiving when I most definitely need a stove. At Home Depot they do not put the customer first. They put them last!
Reviewed Oct. 6, 2021
Over the last three years we have purchased major appliances, refrigerator, washer dryer (for my son) and now a washer dryer for our home. In each case we were given a specific date for delivery. In the first case, the delivery was delayed 3 weeks (past Christmas) after the date they gave us. In the second case 14 days delay and now instead of October 7, the new date is October 20. The problem is that in each case they called the day before it was to be delivered. No more!
Reviewed Oct. 4, 2021
Buyer beware! HOME DEPOT does not deliver themselves if you order a major appliance! They use a third party company, MDO. Once MDO makes a mistake with your delivery you are in for a world of hurt and stress. When you order a major appliance from HOME DEPOT, they will tell you that the delivery team will provide you with a 4 hour delivery date, for example; 8am to 12 pm. Also, they state that on the delivery date you will receive a notification 30 minutes before they arrive on that date. It could be a text message or a phone call. I never got that notification and was doing something and did not know they were on the way; I had been checking my phone periodically. So, the first mistake they made was a missed notification they should have made. I went outside and coming back in I saw a placard on the door saying they had been there. I was upset because I didn't get my notification.
Now is when you find out you are in for a big hassle. So I wanted to complain about that and find out what to do from there. So I called HOME DEPOT and found out they use MDO as a third party delivery service. They stated they would call MDO and try to find out something. They said the consumer could not call MDO directly and would have to function as a liaison. The HOME DEPOT liaison spoke to MDO and was told the delivery team had contacted me. That was a lie. If they would have contacted me, what did I say. They didn't have an answer. What could I have said, "I don't want the appliances delivered here." That would not make any sense since they were paid for and I was awaiting them. So if they in fact contacted me, what was said? The HOME DEPOT liaison said the woman representative for MDO got mad at her because because she disagreed with her when told that I was not contacted.
The liaison told her that I said I was not contacted and the rep. from MDO said, "OH YES THEY DID!" She wasn't there, how would she know that? I am just guessing she called her delivery driver and he said he made contact when he didn't and she just believed him. First of all, the delivery driver did not make the 30 minute notification call to me and now he is lying about making contact with me at my home. Here is what I think; I have some real steep steps going up to the top of my deck, it is 4 feet off the ground. I made them too steep accidentally, but you can get a dolly up them; I have done it a number of times. So the delivery guy knocked on the door and I didn't hear him because I wasn't expecting him because I didn't get my notification. He then conversed with his helper and they made the decision to not call me or make any further attempt to actually make a contact with me.
They may have said the steps are too steep, and would like to actually not try to get some major appliances up them. I am making some assumptions here partially based on the fact that the one or the other was of questionable integrity, having not gotten my 30 minute notification. So now I am just trying to cancel my order; I don't want to reschedule delivery of course after this experience. So I did that. What happens is Monday morning I get an email saying they were rescheduled for Oct. 8th. So now I am back on the phone trying to find out why I got that email. Meanwhile, the HOME DEPOT website states the appliances were attempted to be delivered already on Oct. 8th but it is not Oct. 8th yet, it is Oct. 4th! The orders were in fact canceled on Oct. 1st.
To encapsulate, in my opinion, it is not advisable to order anything online from HOME DEPOT as their customer service is not reliable in that you may get some conflicting emails and notifications on their website pertaining to your order. And DEFINITELY don't order a major appliance online to be delivered. I do like the stores around here and you can go and get good service there. I will continue to go to HOME DEPOT but I will never order anything online from them.
I failed to mention that they can't give you a cancellation confirmation in a situation like mine. Until the appliances arrive back to the manufacturer, they can't guarantee the order is actually cancelled. The 2n tier help desk told me although the order shows to be canceled it really isn't. I won't actually know anything my $1500 dollars, which has been in their bank account collecting interest, until I get a notification and that could be up to 10 days. There may be thousands out there such as I. That is a lot of money that they have in their bank that is actually someone else's. Money they can use for whatever until I get it back. Amazon always has the money back in my account in less than 3 business days with no hassles period.
Reviewed Sept. 24, 2021
08/05/2021 Order #** $2,202.71 LG Washer & Dryer + Install Parts. 08/13/2021 1st delivery attempt: dryer dmg -- verified order, including install kits, included in 2nd delivery; difficult time getting HD/LG to understand ENTIRE delivery was refused by delivery company -- told to call back after delivery acceptance for inconvenience allowance. 08/28/2021 2nd delivery attempt: randomly rescheduled. 09/04/2021 3rd delivery attempt: no installation parts included - got parts from local HD store & installed ourselves. 09/24/2021 Called HD & LG for 'inconvenience allowance'. HD said call LG.. LG said call HD. No one 'noted in our account' the inconvenience allowance'.. Feels like it was ALL A LIE to keep us from cancelling the order!
Wasted hours and hours of time, energy rearranging furniture for three different delivery dates, time off from work, and almost $100 in visits to the laundromat due to initial damaged delivery (old washer/dryer removed in prep for delivery). Never, never, NEVER buy anything from Home Depot to have it installed. Buy appliances from an appliance store. Buy a door from a door company. Home Depot has too many people/companies in the middle and no one takes responsibility for the errors that occur. I don't even want to know what it's going to look like if we ever need appliance service.
Reviewed Sept. 24, 2021
I purchased a washing machine on August 1, 2021. It took me over a month to realize the hot and cold water were reversed when the machine was installed. Home Depot accepts no responsibility after 30 days. IF I buy anything else from Home Depot, I will check every detail as soon as it is delivered. It appears that Home Depot does not care if customers buy from them again.