Home Depot Appliances

We were told by the restoration team that our house was unsafe to live in and to leave that day. A sign, "DANGER! MICROBIAL HAZARD! KEEP OUT! AUTHORIZED PERSONNEL ONLY! RESPIRATORS AND PROTECTIVE CLOTHING ARE REQUIRED IN THIS AREA!" was posted at our home. That same day I contacted Home Depot. Home Depot referred me to a company called Temco, who they said installed it. It was proven that the dishwasher was installed incorrectly. At first the insurance company said they were looking into it. Then I was told they had no mold coverage!

We did not live in our home for 9 months! I begged for help. The insurance companies would not pay for the damage they caused! They jerked my family around and are still jerking us around! It is now 5 years later. We filed a lawsuit, and at mediation (2 days ago - November 8, 2022) a lawyer, Michael **, stood on behalf of Home Depot and Temco. **, et al. v. HOME DEPOT, U.S.A., et al. ADRS Case No. 22-5458-BAB.

Again, we are still being given the runaround. Our expenses have not been paid! Home Depot DOES NOT take care of their customers! Is Home Depot's Corporate office aware of what is happening to their customers? Have you (HOME DEPOT) been in contact with the lawyer, Michael **, who is representing Home Depot and Temco? CUSTOMERS...GO ANYWHERE OTHER THAN HOME DEPOT FOR BUSINESS AND YOUR SANITY!

Dolores **

I asked if there was someone else to speak with to which she said there is nothing that could be done except transfer me to the store that I purchased the appliances; then perhaps they may (not guaranteed) send someone to pick it up; mind you I spend all that money. The least she could have said was that someone must have forgotten to charge me or what have you for the service and that they will try to do it right. NOPE! I wish I could return everything I purchase but they don't accept returns. I just will NEVER EVER buy from Home Depot again. The only thing they care about is your money!!! Even the guys that delivered my purchase were rather unfriendly!! Date of experience: November 09, 2022.

I learned, weeks later, she was wrong. The product was delivered to the store on time. Something told me to go into the store to check on the order's progress. After a few moments, the different customer service person found the delivered item sitting at "Will Call" (a cart near customer service). After over 45 minutes, we find out that no one knew when the in-house person who assembles items would be in next. I was told the original customer service rep would call me with an update. That never happened. Because of this most recent experience, I knew to check in again after a week.

I waited a week, and went in again. The said grill was now sitting "Will Call" assembled. I verified with this customer service rep that I working with, this time. I ask him about how we can ship this to my home. He has to refund my original payment, and charge me again, but with "free" shipping. Once that's over, I'm assured that the item will be shipped to my home within 3 days. I get the delivered grill in 3 days. To my amazement, when the delivery person takes it off the back of the truck, it's been disassembled and back in its box. So, I'm sitting with a grill I now have to assemble. Which is what I could have done day one, and not wasted all of this time. To reiterate, I ordered and paid for the grill, at customer service on August 31st. I received the disassembled grill in a box on September 23rd. That's 24 days. Home Depot is the last place I would ever imagine this happening. Now, is there any wonder why a person might go the Amazon route?

We moved into a new home that weekend- the home did not include a refrigerator. Unfortunately, this means my family and I do not have a fridge until the rescheduled delivery date of 09/22. This was explained, however Home Depot would make no concessions beyond a standard rescheduled delivery. I even asked them to take the fridge to the store, and I would make arrangements to get it myself- I was told this was not possible. I set realistic expectations when dealing with a large corporation like Home Depot, but in my opinion, this was a complete failure of customer service at the most basic level.

One tenant stayed home to receive the delivery scheduled for 9-1. I showed up at 11. Waited and never informed or called that they did not deliver. I put a call in and was told we missed the delivery. So where were the phone calls on arrival? There were none. Now attempting for a second delivery. Got one date by phone and another date by email. This inconveniences everyone, how hard is it to follow directions? Huge company like this should be better at getting their products to their customers. NO EXCUSE.

I've spoke to HD reps several times. They all have something different to say. One supervisor (on 8/14/22) told me I would get a full refund. I received a portion of that. Spoke to another person in resolution dept 8/24/22 and told him I was told I'd be given a full refund (everything...install, tax, haul-away, etc) and he says he can't do that because all the refunds that are possible have been given. That's ridiculous...a giant like Home Depot can do what they want if something is escalated to the proper individuals.

They've also told me to contact Electrolux directly for resolution, but Electrolux said they can only inspect the machine in their warehouse and after that it's out of their control. White glove service they call it, which they have done before on the 3rd delivery...arrived dented. Of course delivery is handled through a 3rd party vendor (Darryl Flood Logistics), but ultimately it is up to Home Depot to contract with who they choose and rectify these nightmare situations. I deeply regret using Home Depot. I have wasted countless hours of rearranging my work schedule to be home, missing important meetings that affect my work performance due to their extreme negligence. I have well documented this with dated notes, names, and pictures of the dishwasher. A couple weeks ago you could view the thousands of complaints about Home Depot on BBB website. As of today their profile is being updated and you can review nothing...hmmmm.

At 11:46 I got a call identified as "Home Depot". A message was left indicating that if I don't respond to the delivery people they will move on. I immediately went to the front door and the delivery person was walking up to the front door. I told him to pull around the alley and I will let him into the basement. He told me that he can't deliver the washing machine because he "already closed the app." What? I used a few adjectives and told him to go the alley and I will meet him at the basement. He said "Ok." I opened the door went to the alley and then to the street. He took off. I immediately called "Home Depot" and complained. They were too busy to have them turn around and deliver. I got transferred to a manager and got the same response. Now, I'm facing the third time I've been rescheduled. They were there and did not deliver.

Next morning I spent half the day on the phone. They weren't even coming from out of town they were less than a few miles from my house. When I in my frustration I wrote a negative review. They showed up with my goods but no cord (THAT I HAD PAID FOR), borrowed my box cutter because they didn't have one. Promised to come back with the cord, they did not. The next day I went to the store the best they could do is give me another box cutter and the cord to go home and install myself. Promised I would be compensated with a gift card for all my trouble. It's been 3 months and they have done nothing.

JASON (who was very snide and a really ugly person, I really doubt he is a supervisor since his communication skills are terrible and he uses incorrect English when speaking) refused to give me a cancellation confirmation. Saying the dishwasher has to be scanned at the warehouse. I never had the dishwasher, it never entered my house, but I can't get a confirmation. As far as I know, the two delivery guys never took it to the warehouse. They tell me I will receive a refund in 3-5 Days...

They left my new range sitting in the middle of my kitchen and my old one pulled out in the center of the floor, informed me that when I could get the old one disconnected they would return and finish the job. Old one was disconnected by the following morning and the first available appointment to "finish the job" was over a week away. Calling the store was pointless and added to the aggravation. I was hung up on 5 times before finally getting someone who told me it wasn't the store's responsibility, I needed to deal with the third party installers. We took care of things ourselves and will never deal with Home Depot again.

We then complained to the Home Depot Corporate office and was contacted by a gentleman named Clayton ** who said it was “his job to get this fixed.” The next day another gentlemen called Jay and told us that on July 6th between 8 Am and 12 Noon someone would be out to replace the ice maker. Well!! That never happened. When we called Jay back on answer left a voicemail. He called back a little later and told us to “Cross our Fingers” and would try to get someone. That was the last call and Clayton ** NEVER responded back. Do yourself a favor and DO NOT purchase any warranty from Home Depot because you will go thru H _ _ L trying to get anything fixed, horrible customer service and no integrity from their corporate staff.

As a matter of fact, as a mid-seventies couple, we felt threatened in our home. He left our house and later that day I found out from the Home Depot manager that the order had been canceled. In fact Home Depot refuses to deliver anything to us again. The person in charge at their warehouse didn't even bother to give us a call to find out what happened. I can't believe they would take the side of a delivery man instead of a paying customer. I'll never set foot in a Home Depot store again. They don't care.

I was advised to deal with Kitchen Aid - made an appointment for them to come and check the dent. They called me the day before and said they weren't coming, they want me to take all the plastic off the fridge and take photos of the dents. Send them by email. They will order new doors but it would take 6-10 weeks for them to come in. I'm done with Home Depot, Done. I would advise everyone to go to an appliance company to order appliances. Never had I had such a stressful, inconvenient experience. My relationship with Home Depot is done, from now on Lowe's, and any appliance I have to order will be ordered from an appliance store. Beware!

This week, our wall ovens were delivered. They, too, were damaged. They had several dents in the back, and my husband (and the installers) did not feel that it was safe to have them installed. Home Depot does not have this model in stock, and told me the next possible delivery would be 2 1/2 weeks out. Since that date wasn't good for us, we have to wait several more days, and then another day for installation. I have already been without ovens for a couple of weeks because our kitchen is being remodeled, so now I'm without ovens for about 1 month. By the way, these ovens are Frigidaire, so I don't think this can be blamed on the manufacturer. I realize there is a supply chain problem, but... why is every appliance that Home Depot delivers damaged?? I would never purchase another appliance from them.

Ordered flooring prior to problem with appliances and it was also delivered damaged, caused a delay and had to replace the broken parts. Replacement stove and fridge delivered again. Damaged again. Waiting for replacement. Had been waiting for a pedestal vanity. Received it damaged. Was told that I have to request items are examined that they do not examine the items without a request prior to delivery. Literally everything we have ordered for our reno has been delivered damaged setting us back a month. Hours spent on phone being bounced from person to person with no solution. Managers promising to call back and don't. Very poor accountability and service. Will not count on Home Depot again.

Following Saturday, got a call at 7:40am saying they can't deliver cause they don't have the appliance in stock! Called customer service and they can't do anything but "investigate". Asked for a refund and they said yes but can't do it over the phone, needs to be in store. Got there and the people needed to run it by the customer service department... That took another 30 minutes AND total of 3 trips to Hope Depot for a dishwasher that's in stock, supposedly. I WILL NEVER EVER BUY ANYTHING THERE EVER AGAIN. Please note that I was never even offered anything for my patience or the time lost waiting for those fictional deliveries

When you call them the hotline is friendly, but then they connect you to the actual delivery company, and they could not care less and make that very clear to you on the phone. It is now 3 weeks after I cancelled the order and I still have not received the refund. I am just now on hold with their hotline again, and they are telling me a long story of why the refund has not happened yet, but ultimately this is just a huge waste of time. Never again.

The new dishwasher was delivered the Friday before Memorial Day weekend. The delivery people did not take away the old dishwasher because they said the old dishwasher needed to be disconnected -- the electricity and the water. No one at Home Depot said this to us when they sold the new dishwasher to us. They said if a Plumber was needed to install the new dishwasher Home Depot would provide that. So now I have the old dishwasher in my kitchen (a Frigidaire Gallery dishwasher purchased by the previous condo owner in 2015 which I am tired of paying someone to repair) and the new Bosch dishwasher sitting in my living room.

Today is Tuesday, the day after the Memorial Day weekend, so I called to get the new Bosch dishwasher installed and the old dishwasher taken away and today they tell me I need to have someone disconnect the water and unplug the electricity before they will install the new dishwasher. After a long conversation with the Home Depot telephone rep I was told that everything was under my sink and I can do it myself. I am old and my husband is recovering from a broken hip and arm so I asked them if I can pay them to do it.

I was told that Home Depot policy and liability prohibits Home Depot from disconnecting the water and unplugging the electricity for the old dishwasher. So I said I will do the water disconnect and unplug the old dishwasher’s electricity. They told me the only available appointment is June 6, 2022. Today is May 31. (Scream). Okay I will take it because I have no choice. This is so much harder than it had to be and Home Depot is not helpful at all.

I have purchased dishwasher from Home Depot before and this has never happened before. With my past Home Depot dishwasher purchases they have delivered and installed the new dishwasher and disconnected and taken away the old dishwasher. Not this time. It all changed. No one bothered to tell me. They just took my money and left me dangling in the wind. I will let you know how this ends. Right now though there is nothing in me that wants to do business with Home Depot again. Don’t do it. It is a giant headache. Customer service? Nope.

They know my water is turned off and apparently they could care less. Also, I have no idea if I will get my washing machine, or if they have ripped me off. I advise everyone reading this to go to Lowe's, at least their delivery people are careful and courteous. I say this because 2 days before my nightmare with RAS Logistics and Home Depot, I was delivered a refrigerator from Lowe's. No scratches and no broken pipe. I regret doing business with Home Depot and their delivery people at RAS Logistics.

However, Home Depot has recently started using Temco, a piece of garbage company, for delivery and installation. The incompetent and lazy deliveries guys didn't even bother bringing the dishwasher into the house and made excuses they cannot do the installation due to size issues. When I showed them that the exact same model was installed by Home Depot few years back, they just laughed and said to call home depot to cancel the order. I was dumbfounded at this experience. I have a huge issue now with home depot and would be wary of getting anything from them due to their poor choice of delivery and installation partners.

Once the washer and dryer were installed, the one guy ran both the washer and dryer and asked me to leave it on for a cycle. No clothes were tested at that time and he insisted it was fine. Later when I tried to do a load, I realized the water was not turned on!! When I call the guy l, he says it’s the weekend and I have to wait until Monday or I could call Home Depot. I did call Home Depot and an equally agonizing experience. These guys hire contractors who do half-hearted jobs and they have no control over them. The customer service’s best response was “we can send someone in on the 14th” get this? 7 days later for someone to come in and turn the water back on!! Outright callousness, high-handedness and the poorest of poor customer service all around!! Do not use Home Depot if you can help it!! Date: 04/08/2022: installation area Aurora, IL. Contractors from Chicago!

The crew told me that I would need to pay $60, and that I could give the money to them. I called Home Depot to confirm this, and the delivery guy told me I could just pay online. They got it all hooked up, started both machines and left, and after they were gone I saw they didn't turn on the water BEHIND THE MACHINES! So I couldn't use the washing machine. I immediately called the main line and they told me I would have to wait another three days for anyone to call back. Additionally, they used the old dryer duct hose. So I hired two guys from the local day laborer center and did it all myself. Never again with Home Depot.

I reached out when we didn't get a call the day before and was told the system was "having issues" so no time could be given. I reached out again at 6:30 the morning of delivery, same story but I was assured I was number 9 on the schedule, probably the afternoon, and the driver would call me thirty minutes out, that didn't happen and I was not home. No call, no text, no e-mail. After two hours on the phone, no resolution, I would have to wait but they were going to be gracious about it and deliver the next day! At 1:30 in the afternoon, all drivers had left for the day??? and there was nothing anyone could do.

The manager I spoke to after being hung-up on three times was rude and disrespectful, actually called me a liar and expected me to be grateful they could reschedule me for the next day. I will say, the problem solving people I spoke to were very professional and did try to assist me. I will not use Home Depot for anything in the future. I did everything and more than was expected of me and I am VERY DISAPPOINTED in the customer "service" I didn't get. I wish I had paid a little more and used the local shop for our large purchase. Lesson learned, when we replace all of the flooring, and three bathrooms, we will NOT be purchasing anything from this store.

Every person we called assured us they would be delivered on the next day and that they were in the warehouse, but then in the morning we would be notified that "the truck didn't make it." They blamed GE, they blamed their systems, what they never did was take any responsibility. No one at Home Depot cared. We eventually cancelled the entire order and bought the appliances from a reputable firm and everything went smoothly. Save yourself a lot of grief - don't buy appliances from Home Depot.

So, the guys came this morning and from beginning they told us that they have a shoulder injury and they can’t delivery the refrigerator upstairs. My husband tried to explain them that he can help them with refrigerator, but one of the guy didn’t know English at all, so he didn’t understood nothing probably. Right the way he got made closed track doors and start cursing us for no reason. Right now they rescheduled us for the next Monday. That’s ridiculous, never order again from Home Depot.

Waited almost 2 weeks more, received a courtesy call that the driver would be here in 30 minutes so I went down to meet him because I wanted to see the delivery with my own eyes since that was not an option the previous 2 times. My order was not on the truck. I called Home Depot, I was on and off hold for over an hour. I was informed the "Warehouse Manager" would call me within 48 hours to set up Delivery Day IV. I was told if he did not call to call Home Depot back.

After 48 hours, no phone call from the "Warehouse Manager". I called Home Depot. After being on hold for a time, she came back on talking fixing my order and I said simply, "Let's start with the beginning. Why didn't the 'Warehouse Manager' call me? Because we are starting a conversation that I should have had 2 days ago instead of making me wait 2 days from someone that appears was never going to call me." That conversation didn't go anywhere and I was offered to deliver one item and not the other, and I could not place an order yet because it's not in stock but I could place an order in the future.

How does my order situation get this bad? I didn't lose my patience until after the last conversation. I was patient for way too long. It starts turning into a game when you are told the "Warehouse Manager" would call you. I ask, "What if he doesn't call?" It's replied "Call us back". It's a different company messing up. Home Depot should be sorting out the problems on my behalf, not leaving it to me and the "Warehouse Manager" that is never going to call me.

A reinstall was scheduled - we were supposedly the third stop and no one called or showed during the entire day. Another scheduled and no one called or showed. And today we were guaranteed someone would be here between 10 a.m. and 2 p.m.! It is now 4:47 p.m. and we just got a call that he would be here in 10 or 15 minutes. This is NOT a Home Depot employee. Apparently, Home Depot contracts delivery and installation. Possibly they should better screen their subs. Or they can just go ahead providing lousy service. I'll be going to LOWE'S.

Saturday, I’m home all morning. A truck comes up the street but doesn’t stop. Stopped at neighbor's house who are doing a construction and then drives off. Delivery window ends. After multiple calls to get past automated voice, I find out that they did come and no one was home. They had a description of the house which sure enough was next door. They can’t do anything but reschedule for the next available, 5 days later. They keep saying they can’t come back because they already came and no one was home. The number on my house is clear. First delivery is on us as the corroded connection was our fault. But then rescheduling and messing up, and then rescheduling and not checking correct address….wasted time. Losing pay waiting at home. This is the last time I will use Home Depot for appliances.

But they also said that, based on the appliance policy, we had 48 hours after the delivery to make sure there weren’t any defects or damage with the refrigerator. I told them that it would be impossible to check the refrigerator because it was not yet installed and was still packed and lying in the garage. So I requested them to start the 48-hour clock from the time the refrigerator actually got installed in our kitchen.

At this point, the Home Depot customer service became unbelievably rude and condescending about my request. They kept saying that once I had signed the paper for delivery, the 48-hour clock could not be changed, and that it was no longer their problem. So if the refrigerator, once it got unpacked for installation on December 30th, showed a problem on the same day or the next day, Home Depot would not be responsible for the problem, and I would have to work with the manufacturer to solve the issue.

I literally begged them to reconsider, asking things like: what if there were a dent on the fridge when we opened it? What if the icemaker didn’t work within 24 hours? I didn’t want to lose the chance to be able to exchange such an expensive and defective item. But they were least bothered about my concerns. I emailed their customer service (at customer_service@homedepot.com), received no response. I told them that I didn’t want the refrigerator and wanted to return the unopened item, but they refused. One person in particular was just terrible and harsh, I don’t want to disclose her name. But I have never felt more humiliated by a customer service experience.

I did not know what to do anymore, so I called GE (the manufacturer) to explain the situation. They turned out to be a lot more reasonable and empathetic. They explained that we actually had 7 days from delivery to check the fridge and make sure it was working properly. By a stroke of good luck, the 7th day was going to be December 30th, the day of the installation. They told me that if anything were to go wrong, they would help with a replacement.

On December 30th, when the installers came and unpacked the refrigerator, we noticed right away that the front right door was badly dented! This was exactly the situation I had been afraid of. I called Home Depot, they again refused to help. It was only with GE’s help that we were ultimately able to get a replacement. This whole experience occurred over the Christmas break. We were out of a fridge for almost 3 weeks, and on top of that we had to fight with Home Depot customer service on the phone every day. I wish this experience on nobody. They refused to help at every step of the way, and successfully drove us into real desperation. This is the last time I will buy anything from Home Depot.

I stayed at home and took another day off of work and no one showed up AGAIN. This time I called and the representative said that someone put in the system they came and no one was home. This is a lie. I’ve been up since 7:00 am waiting because I had no delivery window estimate and I took the day off work again. This is two day's worth of pay that I lost and still no appliances that I paid for. This is unacceptable and horrible how I have been treated as a customer. Not mention there is no one to directly speak to when in crisis. I will never purchase anything from Home Depot again. In addition, I will post and let everyone I know not to buy anything from this store.

They have you by the balls because if you ordered something that is hard to get they know they can sell it fast. But one thing they are not taking into consideration is that things will return to normal and if it wasn’t for people like us buying from them they will go out of business. I will never buy (even a nail) from them again. The only way they will listen to these reviews is to boycott their business and spread the word. Their customer service is bad too. They are little help if no help at all. A glorified answering service is all they are. If you think you will get somewhere with them you are mistaken. Good luck and I will definitely read all reviews before I buy a large appliance from anywhere. Electronic Express is a bit higher but get the job done. And Lowe’s is by far better.

On 11/21 when they did not show up I called to learn the delivery scheduler had no idea about that they were supposed to return and said they cannot come back until 11/26. On 11/26 when they finally returned the installer advised "Sir... bad news. This cover of the old outlet is interfering and will have to be relocated". Today is 11/26 and now they are scheduled to return 11/29. I will edit this and advise what happens on 11/29, but no matter what it is already a zero star experience.

Needless to say, we canceled the order immediately and went to another company that specializes in appliances where the customer service and overall experience couldn't have been better. My stove, dishwasher and microwave will be here next week and the fridge will be here soon after. We will never consider a major purchase from Home Depot ever again. Appliance buyers beware!

I called the 800 number again and was told a new washer would be delivered in about 2 1/2 weeks. I explained to the lady that I had already done my time at the back of the line and I wanted to be moved to the front. No way. I went to the store to complain to the store manager. I asked him if I could just cancel the sale and get my money back. He lied to me and said no. It says in the info they give you that if your appliance is delivered damaged or broken that you can indeed request a refund and return the appliances. He lied to me, bold face lied. Do not buy anything, especially appliances from this store. You will regret it.

The day before the delivery was supposed to arrive, I did not receive a phone call from the delivery service. I did receive a phone call the day of the delivery 30 min before they were to arrive. The delivery men arrived (at some other address that was not mine) and did not even call when they were outside waiting - as I was sitting on my porch all morning waiting for the truck to arrive. They ended up leaving (from whatever address they went to) and called and reported that the owner was not home and they waited outside the house for 30 minutes with no car in the driveway and also stated that no one above the age of 18 was home (which didn't make any sense). I called and complained and wanted to know what was going on. The woman who is the liaison between home depot and the appliance delivery center (some 3rd party) told me on the phone there was nothing they could do and that the next delivery date would be November 3rd or 4th.

Today is the 4th and again I was expecting the delivery this morning, and I received a call to tell me that the washing machine never made it out on the truck and would not be delivered yet again for the 2nd time. Later, I got a call telling me that the delivery would now be moved to Saturday November 6th. This is COMPLETELY unacceptable and I have been trying to reach their corporate headquarters to complain and get this situation fixed but I have not found a number to reach them. DO NOT BUY FROM HERE. This is absolutely unacceptable, they have horrible customer service, and clearly do not make it a priority to satisfy their own customer's BUYING from their own stores.

Today, the delivery people arrived with the washer and dryer, but said that their work order didn't include haul away services (though my receipt and my invoice certainly did), and they wouldn't even carry them out to the curb for us. I spent the full hour of their visit on hold with Home Depot (and getting transferred from one associate to the next). I was still sitting on hold when the delivery people took the washer and dryer to our *back yard*, left them there, and drove off. I haven't resolved this issue yet with Home Depot, but will be requesting a refund and haul away services ASAP. I would never have placed this order here if I had known how much work I would have to put into this delivery and haul away process.

I’ve been reaching out to please see how can this be resolved And they’ve told me they would return phone calls which haven’t been returned from managers and employees and they’ve told me that they can’t help me with anything and that I would have to cancel my order and buy much more expensive appliances or I just have to continue to wait until the 30th of November for my appliances, which were supposed to be delivered on the 23rd of October and I bought them on 13 September. To wait till the 23rd seemed like a long time but now to have to wait almost 6 more weeks seems Just wrong, especially since it’s after Thanksgiving when I most definitely need a stove. At Home Depot they do not put the customer first. They put them last!

Now is when you find out you are in for a big hassle. So I wanted to complain about that and find out what to do from there. So I called HOME DEPOT and found out they use MDO as a third party delivery service. They stated they would call MDO and try to find out something. They said the consumer could not call MDO directly and would have to function as a liaison. The HOME DEPOT liaison spoke to MDO and was told the delivery team had contacted me. That was a lie. If they would have contacted me, what did I say. They didn't have an answer. What could I have said, "I don't want the appliances delivered here." That would not make any sense since they were paid for and I was awaiting them. So if they in fact contacted me, what was said? The HOME DEPOT liaison said the woman representative for MDO got mad at her because because she disagreed with her when told that I was not contacted.

The liaison told her that I said I was not contacted and the rep. from MDO said, "OH YES THEY DID!" She wasn't there, how would she know that? I am just guessing she called her delivery driver and he said he made contact when he didn't and she just believed him. First of all, the delivery driver did not make the 30 minute notification call to me and now he is lying about making contact with me at my home. Here is what I think; I have some real steep steps going up to the top of my deck, it is 4 feet off the ground. I made them too steep accidentally, but you can get a dolly up them; I have done it a number of times. So the delivery guy knocked on the door and I didn't hear him because I wasn't expecting him because I didn't get my notification. He then conversed with his helper and they made the decision to not call me or make any further attempt to actually make a contact with me.

They may have said the steps are too steep, and would like to actually not try to get some major appliances up them. I am making some assumptions here partially based on the fact that the one or the other was of questionable integrity, having not gotten my 30 minute notification. So now I am just trying to cancel my order; I don't want to reschedule delivery of course after this experience. So I did that. What happens is Monday morning I get an email saying they were rescheduled for Oct. 8th. So now I am back on the phone trying to find out why I got that email. Meanwhile, the HOME DEPOT website states the appliances were attempted to be delivered already on Oct. 8th but it is not Oct. 8th yet, it is Oct. 4th! The orders were in fact canceled on Oct. 1st.

To encapsulate, in my opinion, it is not advisable to order anything online from HOME DEPOT as their customer service is not reliable in that you may get some conflicting emails and notifications on their website pertaining to your order. And DEFINITELY don't order a major appliance online to be delivered. I do like the stores around here and you can go and get good service there. I will continue to go to HOME DEPOT but I will never order anything online from them.

I failed to mention that they can't give you a cancellation confirmation in a situation like mine. Until the appliances arrive back to the manufacturer, they can't guarantee the order is actually cancelled. The 2n tier help desk told me although the order shows to be canceled it really isn't. I won't actually know anything my $1500 dollars, which has been in their bank account collecting interest, until I get a notification and that could be up to 10 days. There may be thousands out there such as I. That is a lot of money that they have in their bank that is actually someone else's. Money they can use for whatever until I get it back. Amazon always has the money back in my account in less than 3 business days with no hassles period.

Wasted hours and hours of time, energy rearranging furniture for three different delivery dates, time off from work, and almost $100 in visits to the laundromat due to initial damaged delivery (old washer/dryer removed in prep for delivery). Never, never, NEVER buy anything from Home Depot to have it installed. Buy appliances from an appliance store. Buy a door from a door company. Home Depot has too many people/companies in the middle and no one takes responsibility for the errors that occur. I don't even want to know what it's going to look like if we ever need appliance service.

Home Depot would NOT help me. I explained that I was new at this remodel thing and thought that this company probably dealt with delayed hookups by contractors etc. I did not read that I only had 48 hours to alert them to a problem. That's really unfair since I did not notice the damage until I actually attempted the hook-up. Either way, THEY sold me a defective appliance that can not be leveled. They would not contact the manufacturer on my behalf as the person told me they would when I called over the weekend.

Now, I am on hold with GE for hours. This is so stressful. I will be doing everything humanly possible to hold them to account for this! GE is offering to send a repairman out for a BRAND NEW appliance when what I want is a new one. Better yet, I want to return it. If they cannot satisfy me, I will be back to write a review for GE. I am terrible about reading the small print when I assume that companies will be reasonable. Why I would, at this juncture, assume that is my mistake.

After not receiving any other update on it I have contacted and spoke with several team members as well as the "Escalations team", and no one did what 1 REGULAR AGENT took care of in less than 5 minutes which was reschedule after it was corrected 2 DAYS AGO. I kept getting told you guys would update the delivery and confirm with me. After calling and speaking with Mrs. Pam, she's the only rep I've dealt with that has basic common sense. The other 4 reps should be reprimanded and retrained on how to handle these situations as you have not only cost me money by having to pay for laundry services, I also missed work for this delivery and will have to miss it again on Tuesday.

It's bad enough the Samsung WF42H5000AW/A2 I bought on Sept 11, 2019 just had a complete failure right outside the warranty period, and that delivery had to most shady, rude, and lazy delivery drivers leaving them outside in the rain due to "We don't have enough time to fit it in". Now here I am, giving you a second shot and I still get played around with, while costing me even more money for the second time in a relatively short period for the same type of appliance.

I spoke with Mrs. Betty on my original delivery date of 09/02/21 and she said everything was set for delivery on 09/07/21. She was super sweet and helpful, the only rep out of the 8 I had dealt with a that had competence and basic customer service skills. Today, I check my tracking for my delivery window, and see no update or delivery issue message. Upon calling a second time (the first appliance hotline rep wasted 13 mins of my time and hung up in my face cackling) she just decided in the middle of the call to just go silent and all I could hear was her breathing. She then decided to cancel my order without my consent or agreement and hang up.

Now my last savings is tied up in refund hell, they’ve wasted 2 weeks of my time, 4 days of unpaid work, and undue stress due to sheer unparalleled incompetency. Don’t order from them or fork over your hard work earned money. They’re silly enough to throw 800-900 dollars down the drain for a zipcode change that obviously could’ve been easily changed.

Delivery day today 2 months later. Took maybe 5 minutes to install as I had moved the refrigerator. But still left with a big box I can't get rid of. Also the Home Depot delivery folks threw part of my old range in the box along with an anti-tip fixture they were required to install by law but did not install. I questioned if the range was level as it rocked also. They said it was fine (it's not). So I will need to relevel. The icing on the ** cake is they left no manual for the range which I just printed out. These guys SUCK and I would recommend ordering from anyone but Home Depot.

The day of delivery comes around, I got a phone call the night before as they said that my delivery window would be 12:30PM to 4:30PM. I took the day off from work and waited all day for them. The app they provided me said there were 11 deliveries ahead of me and never updates to show you which delivery they are currently on. Then around 3:30PM, I get a call from their delivery center that they had to reschedule for the next day at the same timeframe because their driver "was sick". Of course I was frustrated to hear that and thought that was a fake excuse. But what can I do about it at this point other than to accept it? Well, I had to ask my boss to take another half day to wait on this delivery.

I checked the app several times until it said that there was no information on this delivery. So I called the number they provided me at 1PM, the guy on the phone put me on hold to contact them and then said that I was their next stop. That I should expect a call from them in 30-45 min. Well, 4:30 rolls around and still no call or no truck in sight. I called them again, I get another guy saying that they were on their 10th delivery and I was number 12 and they should be there. He said he tried to call them several times but no answer. He told me to call a different number if I didn't hear anything 30 min later. Well, I checked the app again, and they moved the delivery date again to tomorrow without consenting me first! So I called the number he gave me, and it was directly to the Home Depot line.

At this point, I decided to cancel the order because I wasn't going to take more time off just to wait for no shows. The appliance line was no help, so I had to pick an option that didn't apply to me to get someone on the phone and transfer me to the appliance center. I told the lady I wanted to cancel, she asked why, and I told her it was because of the constant rescheduling and lies the delivery people keep telling me. Then she acted like I wanted it to be rescheduled again for the 3RD TIME and that someone over 18 was gonna wait there. I told her no one else is gonna wait there, I'm the only person living in my house and I'm not taking another day off from work for this. So she finally went ahead with the cancellation.

I wish I could have read other people's experiences about their appliance delivery from them first before buying from them. Apparently, I have the exact same experience with other people when it came to last minute cancellations with a ** excuse and rescheduling without telling you. How is it okay for them to charge thousands of dollars on your card and don't even bother to deliver on time? If they do not refund all my money within the 7-10 day timeframe that they told me it would, I will be disputing that charge with my credit card company. I will never do business with them again after this.

Delivery attempt #1: I got a call the night before to be ready to get delivery between 8:30 - 12:30 the next day. After waiting around all day, I called Home Depot who told me "product never made it on the truck". I asked Home Depot to give me the number for the delivery company to see what's going on. Temco rep told me they're doing a doc search? and when they find the item, it'll get the on truck.

Delivery attempt #2: I got a call the night before to be ready to accept delivery between 8:30-12:30. After sitting around all day, I called Temco and the rep told me there was a shortage of drivers and the item never left the warehouse. I asked why I wasn't told so I didn't have to miss work...blah blah blah.

Delivery attempt #3: Same night prior call asking me to be ready to accept delivery. I proactively called in the morning and was told the item never made it on the truck. I called Home Depot to complain offered to have them deliver to local Home Depot store, I'd hire installers and I'd give Home Depot the bill. Home Depot said they don't do it like this. We do a 3 way call with Temco and was assured that the next time, it'll get on a truck because they were going to do a "doc search?" which was what I heard after delivery attempt #1. I asked what if it doesn't happen? They said not to worry.

Delivery attempt #4: I called several times during the day to make sure the items were on the truck and my delivery "was the last one of the day". Around 5 PM, I called again and was told "delivery wasn't going to happen, sorry". I went to local Home Depot store and asked if I could just buy it directly from the store and rep said it wouldn't make a difference, they use Temco for direct purchases too. I asked "aren't there a bunch of customers like me then?" Rep replied, "no, you're actually really nice"...

Delivery attempt #5: Never made it on the truck. Like previous 4 attempts, no one from Temco calls me. I call Home Depot and spend another 2 hours of my life to try to avoid dealing with Temco. Temco supervisor says she can only send an escalated email to the warehouse and like the previous 4 attempts, cannot put me in front of the delivery schedule because that's not how their scheduling system works. Unfortunately my local Lowe's is the only other store that does delivery/installation of this model and they also use Temco...

Called back again at 6:30 and asked for the manager. Same story from her. She had no idea what happened. She told me they use Freight Rite for deliveries. I also called the number on the brochure for delivery updates and got a robotic answering machine that told me my delivery was scheduled for September 4th, another two-week delay. What? How did that happen? I never agreed to that. Lesson here is do not shop at Home Depot. Customer service is less than one star. NO one knows anything about anything. Looked up Freight Rite. They are loaded with one-star reviews. Went on Lowe’s website. Same dryer, same price, delivery this Sunday. Lesson learned.

Also, when I told him to take all applications with him because he talked so rudely and he said he has everything in his house, he don’t need these appliances. I was so shocked. He did not how to talk. Also, he didn’t even open washer dryer so I can check if there’s any dents. He told, "You have 48 hours. You open and check." Very very very very poor service. I might return all the 5 appliances. I will surely not buy any stuff from Home Depot. This incident made my day bad. Gregory did not ask anything about where to put appliances. He just dropped at garage. Worst delivery service. Worst.

I followed their scheduling protocols to the letter and called them three times during the service window to gain updates, and none were given. This is an urgent install and that was made clear from the onset. Same Day Water Heaters really could care less about the customer in these circumstances as evidenced by the clear lack of transparency regarding how my appearance window was managed. I strongly recommend that you avoid this installation partner for the reasons described. Home Depot is a highly reputable retailer, but they have chosen quite poorly in aligning themselves with Same Day Water Heaters as an install partner, and this has cost them my business.

Home Depot disavows all responsibility. They have a 48 hour "return window" and that's it. It took more than 48 hours for the valves to burn out so they say "Tough beans." I reminded them that they they were my vendor. They sold me a product and failed to deliver it in working order. Didn't they want to step up to that? The answer: "Forty-eight hours." They would rather lose a life-long customer (a "Pro-Xtra" customer), than do the right thing. It's a bad business strategy. I'm gone forever and so is my family.

As for Electrolux, they admit nothing but at least sent someone over (from Sears) to look at it and order the parts. Meanwhile, we're washing socks in the sink. (Laundromats play well in movies and on TV, but in real life, they are not attractive places. However, it may come to that). Home Depot is costing Electrolux plenty of money, but I guess they don't care.

My advice: forget Home Depot. They are not a responsible retailer. Go to a small, family-owned appliance store, pay a few extra bucks to the gods of decency, and do the deal. I tried that, but the small places lacked inventory. HD had the inventory and I was impatient and now I'm paying the price and waiting just as long. Don't be stupid like I was.

I called again the next day, same thing no response, after several calls, they said the earliest they can deliver the appliance is 08/10. What does Home Depot think? Was this a purchase I made for fun? they can give any date in the future and I need to comply? I have learned my lesson, I am providing this review for anyone who is considering purchase from Home Depot. I have not yet received my appliance.

When they started the disconnect, I knew they would not be too good based on the way things were going. They go to install the new one, I had read the install guide and knew they were already doing it the hard way since the instructions give you some hints to help. I let them continue. They tried to take some shortcuts which I stopped, I insisted they use the New supply line the install kit had not the old hose to avoid future issues, then when he went to hardwire it they tried to say the wire would not fit and they wanted to cut a piece of wire from the plug wire I had to purchase with it per the sales person but did not need. I stopped him from putting the wires in between since I knew that was not to code and would be a fire hazard. Magically the wire fit but the installer claimed they would not guarantee it.

The old install had a drain extension which was not needed, again I told them to go direct so as not to have a possible leak. Reluctantly they did just that. When finally done, I insisted a partial cycle run and checked it filled and drained when cancelled before I would sign anything. They left and scratched the floor on the way out which I fixed. Afterwards I realized they took the unused power cord which I was to return for credit. I called the order company to get that resolved and am awaiting a credit now for that. That night I saw how crooked the dishwasher was so I loosened it to fix it, while I was at it I properly bent the tabs on the holding brackets that they didn't do so it would be tight. Guess I should have saved the $150 and done it myself.

So today I call Home Depot again at 7AM today and now being told that the delivery team would call within one hour and provide the time. 10AM rolls around and no call, of course. So I call again and now this is where we are: apparently the microwave is on back order and they can only deliver everything together, so my choices at this point are to cancel the microwave and have the range and dishwasher that were supposed to be delivered today and that they do have in their warehouse delivered on June 15 (what??), or have everything delivered on July 17, three months after I ordered and paid in full.

It baffles me how we can go from “loading the truck and will call you in an hour” to “microwave is on back order and we can only deliver together in 6 weeks”. Home Depot is saying it’s not them it’s the other company but I am pretty sure I gave my money to Home Depot and not the other company. Reading the other reviews I have zero hope that I will get my appliances on July 17. Or ever. Home Depot could not care less about this. Never again.

The driver/installer finally responded and said that the dishwasher must be defective. A replacement was scheduled for May 28. On that day the driver/installer looked at the existing (non-working) dishwasher and said the problem was that the cabinet hole for the drain hose was too low. We asked him to cut a higher hole, but he was not allowed to do anything to our cabinets.

My husband offered to get a saw blade from a store two blocks away and drill a hole himself, but the driver said he couldn't wait. He left without installing the dishwasher that he'd brought. Later my husband downloaded the installation manual and saw that the hole was in fact correctly located. On June 2 we finally received a dishwasher, correctly installed using the existing hole and fully functional. Conclusion: We will never again trust the skill or work ethic of Home Depot delivery/installation. Customer support took the side of the driver in the matter of installation details and was not flexible about delivery dates.

The driver left. I called the Evergreen store after calling the service toll free line and not being able to get past the phone menus. I spoke first with a sales person in appliances and was told she couldn't do anything. I was transferred to an assistant manager. He was going to give me a new service install for no cost. But, it didn't end there. I needed to purchase an install kit. We had a professional plumber install new dishwasher plumbing before we had our cabinets installed and now I wouldn't have the install done for at least a week due to waiting for the kit, even though we had new plumbing.

My husband spoke with this same manager later in the day at the store and this manager refused to honor what he had told me with waiving the install fee. So then we would need to pay a $120 install fee and the cost of the dishwasher install kit another $25 plus tax. Needless to say my husband purchased one part that he needed that was less than $5 and left. I then researched online their installation "What you need to know." See attached screenshot. Enjoy free professional delivery and installation services on select appliance purchases $396 or more. I paid $579.00 plus tax for the dishwasher.

After several phone calls they won't deliver until 4/1/2021. So I don't have a working refrigerator and do they care, oh goodness NO. They just care about their convenience. So now my husband will meet the driver on 4/1/2021 and he will have no excuse that he can't find us!! I spent more on this refrigerator than what I wanted but out of the ones I looked at this had a sooner delivery time. For the hassle we have had to go through on this we should get half of the money back that we paid for this. And Home Depot needs to make sure they get competent delivery companies and competent drivers that understand when you give them directions. THE DRIVER NEVER CALLED BACK AFTER I GAVE HIM DIRECTIONS. The least he could have done is call back and I would have gone over it with him again!

And I wasn't real pleased with the Home Depot Delivery Dept. They said they tried but I don't think they really put themselves out there. No one cares about anybody but themselves anymore. My husband wanted to go to Lowe's but I didn't want to drive to San Antonio. Should have though. Have never had any problems with them finding our address. SO, BEFORE YOU HAVE A DELIVERY FROM HOME DEPOT MAKE SURE THEY CAN FIND YOUR ADDRESS!!! OR YOU MAY NEVER GET YOUR DELIVERY!

On March 8, I called Home Depot's appliance number because I did not want to talk to "Mr Helpful" again. I was told that Home Depot had a system wide mess up on Black Friday and that my order had fallen through the cracks. The gentleman told me I would have to cancel my order and then reorder. I mentioned that the fridge had risen significantly in price. He assured me he would match the price and give me an additional $150 off for my trouble. I said I could not afford to purchase the item again until I saw the credit to my card. He said I could call back anytime and receive the price match and promised discount.

On March 22, I called again because my order showed no changes. The representative assured me he would cancel and reiterated the original rep's promise of a price match and additional $150 off. On March 26, I finally saw a credit for the purchase made in Nov 2020, (Yes, 4 months after an order that was never completed. I basically gave Home Depot a 4 month interest free loan. I purchased in good faith and Home Depot failed to deliver and frankly did not care.)

After seeing the credit, I naively called to repurchase. After several hours on the phone, home depot REFUSES to follow through on their promises. The refrigerator has jumped over $1000 since I purchased it on Black Friday. I purchased in good faith, home depot failed to deliver, and they continue to screw me over. The last person I spoke with acted as if she were doing me a favor by offering $500 off the current price. She said the manager at the Cinco Ranch Home Depot could not follow through on the promises made because it would hurt his bottom line. ARE YOU KIDDING ME? All I wanted was the refrigerator I purchased on Black Friday. Shame on me for trusting Home Depot. Shame on me for ever stepping foot in this lying, thieving establishment. Do yourself a favor and stay far away from this store.

The story. We bought a new washer online, it said it came with free installation. OK, great. It is being delivered by JB Hunt, not a professional plumber these days... just a delivery company... that they tell me is licensed and qualified to do the install, but they don't want to install... because it is going on the second floor and requires a drain pan to be installed. I had the drain pan there, which simply needed the hole drilled out of the pan and the drain plug screwed in and then put down into the outflow pipe in the floor. Now rightly or wrongly, I assume when they tell me “everything is included, there is nothing I have to do.” I assume that 5-10 minutes is included. It is not.

OK, I’m a little pissed at this point but I tell the driver if he can give me about 10-15 minutes to gather my tools, I can put the drain pan in... I mean I could have done it yesterday or this morning, but “everything is included,” so I hadn't done it. He tells me he don’t have time to wait, he will just leave the machine and I can pay a plumber to do the work. "No," I tell him, "you are supposed to do the install." At that point as he is talking, he pulls out his phone and starts taking pictures of the install area and tells me he will hook it up, but I have to sign a form saying that if it leaks, I will be responsible. Responsible for what? If he puts a hose on wrong or loose, or if the machine is faulty and leaks, I’m going to be responsible?

I tell him I'm not signing anything. He can either hook it up, or take the machine back with him. Instead, he called someone on the phone who told me there was nothing she could do and they needed me to either sign for him to hook it up, or they would just leave the machine there and I need to call a plumber and pay for that. What? Free install? What does that mean? To Home Depot, apparently it means plugging in the machine and screwing two hoses into place. Hoses by the way they required us to buy in addition to the machine, when our old stainless steel hoses would have been just fine.

So because he couldn't wait 10-15 minutes for me to install the drain pan... and as he started once again to take more pictures, I told him to get out of my house and if he took one more picture, I was going to take his phone and literally throw him out... I now considered him trespassing. Did I forget to mention they knocked the pictures off my wall bringing the machine in and didn't even apologize or ask if they were Ok. Luckily for them, the pictures were fine.

After phone calls to Home Depot’s escalation department, I'm told the unit cannot be returned unless it is defective. The word buyer's remorse was used. I don’t have buyer's remorse, I need the washing machine but I want it hooked up like its supposed to be or I want to return it and I'll buy one from a more reputable service company. "Too bad," I'm told. "No returns. Call the local store and talk to the manager," I'm told. So I did that.

That was several hours ago and I still haven’t heard back. No one... not a single solitary soul who I spoke to at Home Depot gives a flying .... about their customers... so I can assure you, I am never setting foot in a Home Depot again. Don’t worry, I have installed the drain pan myself, hooked up the washer and the first load is in. It is all easy enough to do ones self... but that is not the point. No one should have to deal with the ignorance I encountered today... from both the people at JB Hunt Trucking and Home Depot. Consider yourselves warned.

When I finally insisted they show me how to operate it and verify it was working correctly, I found out they were just furniture carriers and knew even less about the range than I did. They didn't know out how to turn on the various functions or adjust temps, etc., and just started pushing every button they could find until something finally lit up. After they couldn't figure out why the plug didn't fit properly into a freshly installed 220v outlet, I told them to unplug and leave the range in the middle of the kitchen and I would put it in position myself, because as bad as they were trying to make it work, I sure didn't want them trying to make it fit into a tight opening. When I got ready to move it into position (after they left), I noticed the ground pole on the plug was bent.

Fast forward to today, 3/4/2021 when I received a call from a woman at HD wanting to get more info about why I had written their delivery team a bad review. She left a voicemail about 11:30 and I tried to reach her 5 minutes later on the number she had provided. For the next hour, I heard nobody knew how to reach her, had another guy try to help and dropped the call, three more people in succession who assured me they could help and couldn't, and finally at 11:25, was assured by the last non-helpful person that the lady who had originally called would call me back within 15 minutes. After waiting exactly an hour for her 15 minutes to elapse, I called in again -- three times, to get more people who knew nothing and requested the exact same info I had provided to the earlier people who didn't help.

I finally got an alleged supervisor on the line who recited an obviously memorized "apology" and assured me that the bent plug wasn't a safety hazard, completely disregarding all the stuff his delivery crew had pulled. It's obvious HD doesn't hire trained people or train the ones they hire. The only thing MORE obvious is that their whole approach to dealing with dissatisfied customers is to give them a couple minutes of corporate doublespeak and get off the phone even faster than the delivery crew gets out the door. My best advice is if you want to order anything for delivery from HD, go to Lowes and save yourself the headaches.

Now on 02/27/2021 since no one showed up by 2:15 pm, I called in the appliance delivery department and they said that the truck is on the way, so while waiting for the truck I saw the same enterprise truck that they came in earlier twice was taking a U turn in front my house and to my surprise they did not stop and drove away. I just moved to my new place couple of weeks ago so do not have security camera installed but can get it from my neighbors to show that the guys did not stop at all. So right after that I called back in the delivery department at 2:30pm to check where they are and the agent said that in the system it was showing as delivered and installed....What???? Even if this has to be true can they do everything (park the truck, unload, place it in the kitchen and install with all safety) in 15 mins? Wow...what a scam!!!

Now another call to an agent and explained everything what happened and they said that the range is missing and they have placed a search order to locate it in their warehouse. So then what was that thing when the previous agent told me that it was delivered and installed!!! Now I cannot even cancel my order to get my $3300 until they find my missing range. Please stay away from Home Depot and buy from manufacturer's website or Lowe's maybe.

So on February 18th I didn't get it because of the weather. On February 25th I didn't get it because the truck broke down. March 17th I won't get it because Samsung sent it to the wrong delivery warehouse. What will their excuse be for April 21st. Hurricane or Flood. Samsung should not be making or selling appliances. And Home Depot Should not be selling Samsung appliances because when the appliances aren't delivered, it is Home Depot who sold it.

Original Review: I ordered a Samsung Refrigerator from Home Depot on November 21st. Home Depot cancelled my order by themselves and thanked me for cancelling it. They cancelled it, not me. I ordered the same Samsung Refrigerator again on December 31st this time using Pay Pal Credit. Home Depot then sent me this "Thank you for your recent Major Appliance order with The Home Depot. Unfortunately, there has been a problem processing your order, and we show you used PayPal for payment. We are unable to reprocess orders using PayPal and as a result, your order has been cancelled. A new order will need to be placed. We apologize for any inconvenience this may cause you." Yes Home Depot cancelled the order again because they cannot "reprocess" orders. What does that mean?

I ordered the same Samsung Refrigerator again on January 2nd, this time paying in full with my Discover Card. This is a backorder so the delivery date is about February 10th. The 10th passes and now I get a delivery date February 18th. On February 17th I get a phone message that says because of weather they have to push the delivery date to February 25. Then I get the delivery window 11am to 3pm February 25th and I wait. At 2:30 I check the status of the delivery and it says "attempted delivery". I waited for a delivery and no one attempted any delivery at my home. No phone call no nothing. I called Home Depot and they were unable to get in touch with delivery. No one answered the phone after me being put on hold for 45 minutes. Yes the girl on the line was trying to help and kept telling me she was still on hold. She told me I would have to reschedule.

I then go to the Farmingdale NY store and an employee called up a higher up working for Home Depot, who told me I would be given "compensation" for my trouble and that now my refrigerator will be delivered this Saturday February 27th. This employee also told me that Home Depot doesn't make deliveries, that they hire local delivery companies to make the deliveries.

So now I think I'm getting a delivery on Saturday but when I get home I get a call from Samsung 855-681-6917. This person tells me the truck broke down and they are rescheduling me for March 17th. I said no, the delivery date is this Saturday and if it isn't delivered I will be cancelling. I hung up without waiting for a response. I call up Home Depot again and they tell me the delivery date is March 17th. That Samsung thought they would have had it in stock and because they didn't they couldn't deliver. She said Samsung appliances are delivered straight from the distributor. So Home Depot has my money since January 2nd and still no refrigerator. So this is what I'm dealing with. I will never again buy a major appliance from Home Depot.

Another week has gone by. Called again. Asked to speak to supervisor. Was denied because they are not permitted to pass calls to supervisors. It is now Feb 19th. Almost 2 months have passed. I have no clue when we will get money back or when machine will be taken away. Have sent email to ca_customercare@ homedepot.com hoping to get a response or at the very least an apology for having to spend my only day off washing cloths in a laundry mat during a pandemic with -41 degree weather after spending over $1500 on a machine that doesn't work. DO NOT BUY AT THE HOME DEPOT. As soon as I get my money back IF I GET IT BACK I will be buying from smaller retail business. We get better service and they are grateful for our business.

I call and get transferred to Samsung with no explanation or courtesy. I had to ask who I was talking to, which department, and why? Next delivery? 1/9/21 a month later because they have none in stock. I bought these units in November. On 1/9/21? I am lied to all day, they are postponed but coming, no really, they on their way, they will be there. Until 7 pm when I get a call that the truck broke down "again" so no delivery.

When they don't deliver you are bumped at least a week. Why? Item is on the truck. I should be first on the next day. I worked in freight forwarding for several years and that was always how it was done. Well not with RES Logistics the delivery service. (Officially called the MDO - market deliver operation as CEO Craig Menear boasted) I call it cheaping out at the expense of the consumer.

I hate this because the more they handle the appliance, the more chance it gets broken. I am promised 1/16/21. The guys come and know nothing about the order. The dryer door needs to be switched I say, "we don't do that" they say. I have a longer dryer cord on order I say, They stack the dryer anyway without testing and now the cord on there is too short and they can't test the dryer. (When I asked at HD about a longer cord, the salesman said they don't have them. But I ordered it online from Home Depot, so why lie and delay me? I could have had it on time for the delivery, but looked elsewhere first.)

The guys did what they could but didn't even test the dryer or hook up the steam hose. It was obvious they didn't have training for this. I get the cord and try the dryer, it doesn't work. I call an electrition to test the new cord, and my plug (4 prong) before calling HD again. He says it's all fine the problem is in the dryer. So I call again. When you call the Online Contact Center you might get a person. But apparently, if they are busy, they just pick and hang up the phone. This happened to me 4 times. 4!

Since then another delivery postponement. New delivery 2-16-21- then a call Monday 2-15-21 to confirm delivery. I ask for a time frame because I have to ask to leave work AGAIN to mee the delivery and I'm worried we have a storm predicted. the girl on the phone was not interested and I said we always get a time frame. Her response? "If you can control the weather I can tell you when your delivery will be." I lost it and demanded a supervisor. She said that I sounded upset and she was hanging up. I had to actually tell her not to hang up the phone and had to demand a supervisor 3 more times before she got one.

Bethany **, the supervisor told me she would deal with the girl (which I am not sure I believe) and that I had to call the Online Contact Center. Got a very nice man on the phone Paul who tried to help. But the bottom line is you are held hostage by what HD wants and what RES Logistics does. I can't say either is overly concerned with what I want.

So of course a short while before the delivery (9th on the list between 3 and 7 during an ice storm) their automated system calls and cancels. When will this happen again? Oh, they'll get back to me within 48 hours. I donated my units to a family unemployed by covid with kids in the house. So HD is holding us all hostage. Five delivery attempts and two broken units. Topped off with, delivery men who need more training, (and I bet much better pay) one nasty calling agent, and one semi-capable supervisor.

I tried to find these Samsung units anywhere else. Or at least the dryer and couldn't. But I don't see myself patronizing this store much more often. Home Depot won't care either. Until I convince the owner of the four companies I manage to drop his 3 HD commercial accounts which total an average of 20 - 30K a month in expenditures.

But you know what? They won't care then either. Craig has his. And the consumers? They will continue to be held hostage all for the want of an appliance that shouldn't have been promised in the first place. Someone said go to the laundry mat. Right. I'm high risk and have concerns about the expense and risk of a laundry mat. No one should have to wrestle over such things during a pandemic. Craig, you and your team of wealthy executives and your money-saving delivery people at RES Logistics should be ashamed of what you do to loyal patrons.

Original review: Last year at the start of COVID things were pretty scary. Home Depot did their part by sending me a letter that my HD credit card with them now had a reduced credit limit. I didn't owe them any money at the time and I know my previous payment record was perfect thanks to online bill pay. I can only imagine they didn't want people who might lose their jobs due to covid to run up charges and then default. I would say that is a fair concern but to swipe a broad, indifferent brush at your long time (over 30+ years in my case), loyal customers, out of distrust really made me take another look at Lowe's.

So how does that happen exactly? Does your Executive board have a BBQ at one of their mansions sitting around in their designer high ticket khakis drinking good wine and jointly decide that the consumers - the foundation of their entire empire deserves a kick in the butt during one of the worse pandemics we've ever seen in our lifetimes? I swore not to buy from them again but did get snookered into a purchase which is the next post I am making today.

I call customer care and I ask for my refund. They tell me they are processing the return to go in stores to receive my refund. I go in store for the second time trying to get it figured out just to be told I have to wait 24-72 hours, after multiple phone calls and 4 different delivery dates I am told if I cancel my order I am not eligible for compensation! I’ve wasted hours on phone calls with different people. Nobody seems to take accountability. Home Depot blames Samsung for changing the dates and there’s nothing they can do! So why are they selling products they cannot take accountability for?

I finally decided to cancel my ordered and now I lost out on time and money because I’ve been paying interest on my credit card I used to purchase this and I will not be getting that back! I cried of frustration because they were quick to take my money which was almost $2,500. I would at least like a gift card or something for all my time, gas and money wasted because they couldn’t get it delivered to me.

I called to ask why this had happened and why I was notified so late, and was told simply it was on backorder and I was free to change the date. Upon asking if it was going to be delivered on 3/5 they said they can't guarantee that, so I naturally asked what the point was if I changed the date or not!!! They claimed that this is their policy for backorder items and then LIED by saying they hadn't charged me yet anyway, which is wrong, they took the money from my credit card the day of. So I am still out over $3,000 without any date by when I will get my appliances. Their answer is "Tough, you can cancel if you want" - customer service at its worst! I always believed they prided themselves on putting their customers first, but in this case, they are the lowest of the low!

They were adamant no earlier. I told them to cancel the sale. I will get it elsewhere. Home Depot refunded my money almost instantaneously. I went online and purchased the same item from Best Buy. 2 hours later I get a call from a 3rd party transport company stating they are ready to deliver. Told the guy, "Sorry Home Depot stated Jan 28 is the next time slot." I was not going to wait 5 days. So the HD person did not check with shipping company on status, was giving incorrect information, but did refund very quick. Strange business model.

As a customer, I don't care where you get your credit from. I just want a smooth process that gets results from the store I purchased it from. I should not in anyway know what is going on behind the scenes with your relationship with LG. Deal with your exchange paperwork behind the scenes. However, I am now in manufacturer/3rd party delivery...! You get the picture. After calling once and being put on hold with no update, I hung up and called back. The person on the phone said they needed to have someone come out and look at the dryer and that the earliest was one week away. Really? Well after requesting to speak to a supervisor, I agreed as long as the dryer that I would continue to use would be swapped out because I do not want to be made to keep a dryer that was delivered defective and would possibly be made worse during a week of use. I was assured this would not be the case.

I also asked who EXACTLY was coming out to my house again. I wanted to be assured these were appliance repair personnel who could assess the situation and not delivery guys to waste my time. I did not want to have 2 delivery guys walk in and look at it and say, "Yup, these are installed good. You have a defect." I could clearly tell these were installed ok and that the drum was making a noise internally. The person on the phone confirmed these were appliance repair specialists that were capable of working on dryers. So skip a week ahead and who walks through my door.... 2 delivery guys!! Just as I predicted, they looked at the dryer externally and listened to the drum and said you have a defect it was installed fine. Do you think at this point I am one big happy customer? NO.

You know HD, my time is worth a pretty penny too. I was told to call the same number once again to let them know that the DELIVERY people said the install was good and we have a defect and to ask for a replacement. So I called the same number again.... Of course this rep tells me to please hold as she contacts LG. ONE HOUR and 45 MINUTES on hold and she comes back to tell me that LG is not agreeing to the replacement. I said I waited almost 2 hours for you to tell me that. That the largest home supply company can't manage a process of an appliance swap for a defective appliance delivered and reported on the same day!!!!

I asked why and to this she states that they do not have record of my calling within the 48 time frame. Funny... How would I have a re-check appt. just completed at my house and why does the paperwork that the guy just handed me state I called on the same day of delivery to let them know the dryer was making bad noises. Why do I have to know that LG is not agreeing? I do not care. I bought my product from HD. Let HD deal with this. HD needs to make the customer experience seamless. On their website it clearly states the 48 hour defect/damage requirement. I followed it but too bad HD does not know how to manage it. So once again I asked to speak to a supervisor.

When the supervisor gets on the phone she proceeds to tell me that reviewing the details she sees that the delivery guys have contacted LG and that LG is expected to contact me within 48 hours to schedule a replacement of the dryer. What?! I was just told a different story 2 MINUTES ago. Clearly this process is so badly in need of an overhaul. How can I now be at the mercy of LG and waiting for them to call me? I should not be involved with LG at all! SO this is how it ends for now. I am waiting.... hopeful to get a call from LG within 48 hours of today 1/23. I will not hold my breath as this whole simple appliance purchase has wasted so much of my time. What is even more sad is that I am getting ready to buy an oven, microwave, and dishwasher... I guess it is time to look elsewhere because I will not subject myself to this again. Service has to be at the forefront and better processes and training need to happen.

What is really frustrating with this, is that I was looking for a very specific range. I did my research online to find out who carried it and whether they had one in stock. EVERYONE of HD competitors showed they were currently out of stock, expecting delivery mid March. BUT Home Depot showed they had stock and could deliver January 20. This a completely misleading and unethical business practice! They get you to place the order and say you have to PAY IN FULL for the product and they know damn well isn't in stock. Then they tell you might get it two months from now but absolutely no guarantee! Absolutely ridiculous! Will not be buying an appliance from Home Depot again. And looking at various forums, I am not the only one!

Since then I have called Home Depot Customer Service every few days to inquire about my refund. On January 13, Home Depot sent me an email giving me a "case number" and that my refund request was being evaluated. On January 18, I received an automated call from Tempco Logistics informing me that the washer (the one canceled from Home Depot) would be delivered tomorrow. I immediately contacted Home Depot Customer Service who again confirmed that my order had indeed been canceled but that no one had bothered to inform the delivery company. I have now spent over an hour on hold with Tempco.

Called to complain, all they can do is reschedule, not a help as I had my current one sold and the person coming to pick it up today. Called Home Depot too, let them know what had happened. I was considering hiring HD for several large renovations we are going to have done, but won't consider it now. If they can't even hire delivery people with enough common sense to get out of the truck and go to the door, I can only imagine what morons they would send to do renovations! Their loss? Probably 40 to 50K. Will hire someone local!

On each delivery morning I got a phone call from Allentown delivery saying that their truck broke down. Then they would reschedule and the same excuse of the truck breaking down was used each time! What's worse is that they documented in their notes that THE CLIENT RESCHEDULED and used that as the reason for not delivering. When they did this for the 4th delivery scheduled, I told them I didn't believe they'd ever come. They URGED ME TO ACCEPT A SUNDAY JANUARY 3rd 2021 delivery and I accepted and waited all Sunday from 7am in the morning. No trucks came, and I called their delivery number and no one picked up because the recording said they were closed.

I called Joe at the King of Prussia Home Depot and informed him. He reported it to a manager by the name of Nicole, who was supposed to call me. Nicole never called back, not even on Tuesday the 5th. I also got a phone call Monday 4th from Terry of the Allentown delivery department, apologizing for the truck not showing up on Sunday due to bad weather (which it was not bad weather that day!). She tried to make me reschedule, but I told her I was sick and tired of this and that I was going to let my Home Depot know about what they were doing.

Meanwhile, Terry informed Home Depot that the truck did come to my house on Sunday, and that I was not there!!!! I went to Home Depot on Tuesday 5th to schedule a delivery date ONLY TO FIND OUT THAT THEY SCHEDULED ME ON THE 7th and 8th of January without my knowledge!!!! They are also threatening to send my appliances back to GE! And Home Depot is now accusing me of letting items sit in the warehouse for a month. They also have chosen their own delivery dates without my approval on days when I will not be available. I have wasted 5 ENTIRE DAYS ON DELIVERIES THAT NEVER CAME and now I am being told my items are being sent back if I don't accept those delivery dates. I have never experienced such despicable, shady behavior from any company I've purchased from. I would never go to HOME DEPOT again.

We have asked Home Depot to upgrade and track our order. Home Depot was more interested in getting their Credit on Our Defective Unit and when we asked about our replacement unit when they requested label for defective unit, was told have to wait until 1/25/21 and Home Depot did not follow up, as Promised. LG and Home Depot have pushed our anxiety to a new level. If Home Depots sells LG or any other other products, they need to Assure and Reassure Customers that they back up the products they sell and not give us a run around and excuses to protect LG. Home Depot would rather upset a Loyal Customer than upset LG. Terrible Customer Service Process, Which is great for LG. We do not recommend Home Depot for Appliances until they have more control of Customers Concerns/Dispute Process Through Vendors and make Home Depot Customers More Important than a Vendor.

The delivery company (Linn Star Transfer) called the next day to say they would deliver in 20 minutes. I explained to the driver EXACTLY how to contact security on arrival and where the loading dock would be. A few minutes later, the dispatcher for the delivery company called to say the driver was waiting and reported that the loading dock was blocked by another truck. Further, the driver would only remain for just a few more minutes. Along with security, I frantically ran all over the building campus, looking for the delivery truck to guide them to the proper dock. Before we could find them, we were informed that they had left.

A subsequent check of the security video footage fails to show ANY commercial vehicle ANYWHERE on our campus at all. The transfer company doesn't answer the phone, and we become concerned about where our refrigerator is now. Contacting Home Depot, they helpfully give us another number for the delivery ... which rings up an exceptionally rude person who informs us that the refrigerator is in their warehouse and would be delivered sometime when things slow down.

After a week or so of combative conversations with Home Depot, the Linn Star Transfer, and the Home Depot Corporate office, we decided to shop at a local retailer to find a better refrigerator in stock for less money. My wife then proceeds to Home Depot to request a refund...since the refrigerator is now nowhere to be found. On return, she brings a partial refund of $153 to explain that the balance of the money (the cost of the refrigerator and delivery) would come from Linn Star Transfer if, and when, LG approves the return. I stare at her in utter disbelief.

Ten more days go by without a refund. Contacts with Home Depot result in "deeply concerned" management people who promise to "get to the bottom of all this and call us back with a resolution.." No calls are ever returned. Finally, we call the store manager and layout our case: 1. We purchased--in good faith--a refrigerator from Home Depot. 2. We waited patiently for the delivery. 3. Home Depot failed to make the delivery in a timely manner. 4. We asked Home Depot for a refund of our purchase price. The manager explains there is nothing that can be done.

I explain further: 1. We did not hire the transfer company, which now has our money and the refrigerator. 2. We paid our money to Home Depot. And, it is to Home Depot we are looking for the refund. 3. Home Depot hired their own delivery company. We did not contract with the delivery company. 4. We do not control or supervise the delivery people or vendors for Home Depot. 5. We need a refund immediately. If Home Depot has to wait for the refund from the vendor/delivery people, that is their issue. Yeah. All we get from Home Depot is crickets.

Once they came back to install the machine again, we had found that the power cord was broken and the pins came off. They had not checked the machine’s functionally or told me about the warranty when they arrived the first time. They had once left again and I had to call Home Depot’s customer service. They had told me they could not help me and I had to contact Samsung customer support. It took me over two hours on both holds and transfers to finally arrange a repair of the cord. They also told me that Home Depot install crews was supposed to inform me about the 48-hour time period in where I had to call back if the machine was damaged or not working. I feel this is (SCAMMED from Home Depot and Samsung) However, Home Depot had failed to mention this when they had dropped of the machine to my house.

After the technician repaired my machine, Home Depot had used a third party to install my machines. This itself was a disaster. The “professionals” that had arrived had limited knowledge about the installation and my son had to direct them into installing the machines. It would have been easier to install them myself if I knew these were the people that were going to install my machine. Please stay away from Home Depot when you are buying and installing new things. They are not professionals when it comes to this and will amount to just stress and worrying.

They also took away most of the accessory parts that were included in the washers WITHOUT my permission and acknowledgment. They NEVER asked me if I wanted to keep the parts. They took away a Detergent Dispenser, an Elbow Bracket, two Wrenches, four Shipping Bolts for Mega washer, and all Non-skid Pads. These parts all had a total value of $100. I called immediately after the delivery workers left and requested them to return the parts to me, but they did not answer my call.

Worse comes to the worst, I called and tried to file complaints to Home Depot and LG customer services. Both of them did not want to take my complaints. They just reroute my calls back to the Home Depot’s delivery contractor. No help. Home Depot, you should do business with delivery contractors who will be professional and have integrity. My advice to Home Depot customers: Tell the delivery workers that you want to keep all the accessory parts you have paid for.