Home Depot Appliances Reviews

The service people were absolutely horrible. First, they didn't deliver on the day promised. Then, when they arrived they were slow and RUDE!! They were supposed to come with everything they needed to hook it up. We paid for all the service and parts. The cord was supposed to reach and didn't so WE had to provide something to extend it. They were loud, aggressive and when they finally got it put in, it stuck out further than it was supposed to. They made excuses, but they were just bad at their job. We paid a fortune for delivery and disposal, only to realize they were the last place we should have gone for a dishwasher. TAKE MY ADVICE -- GO TO LOWE'S INSTEAD!!!

We purchased a new set of LG appliances for our home. The sales process was easy as the salesperson was very helpful and knowledgeable. Delivery and installation were a disaster. We received a text rescheduling delivery two days before expected delivery. It assigned us a new date without asking what was convenient for us. On delivery day there were several scuffs and dents in our flooring and walls. The delivery people were very insistent on putting my rug back in place so it made me suspicious. When I lifted it up, there were scratches all over my floor. Appliances were not even leveled. Our dishwasher needed a plumber to install and the plumber that was sent was great and we have no complaints about him.

Updated on 10/23/2025: Now Home Depot Jessica stated on 10/22/2025 they would come reinstall. Then contacted me 10/23/2-25, stated they cancelled my reinstall due to Unique coming out to access the washer. The warranty they contract w/ does not do installation. Then declined to fix the issue. Looks like the contract they have w/ Unique does nothing to help the customer. Basically gave me run around all way up to this point. Will be closing mob account permanently to warn others as well about my experience

My new LG washer leaked. I had the washer for 1 month. Home Depot said their warranty is good only for 24 hrs. Can you imagine??? They would do nothing. My neighbor said the same thing, SHe had a problem with an appliance and after 1 week they said the same thing. Their warranty is good for only 24 hrs. I am shocked. Please beware, never buy an appliance from Home Depot. I only wish I had known.

We had the best experience purchasing our new GE Cafe 4 door white matte refrigerator. The Pro Team at store# 0652 Rancho Cordova, CA are experts to find us the finest appliances at the best price! Vikash (Vic) and Mike made our buying experience hassle-free and worry-free. They ensured the earliest delivery and scripted detailed instructions for a smooth delivery. Our community is very fortunate to have these associates working here at our Home Depot and I have already told a dozen friends to seek them out for their next purchase. Thank you , Vic and Mike. We are very pleased!

Our experience with Temco has been nothing short of awful. They were contracted to deliver our appliances from Home Depot, and the process has been a disaster from start to finish. Deliveries have been delayed over and over again, with no communication or accountability. Most recently, they showed up without the dryer we had purchased — the delivery team admitted it wasn’t even on the truck. At this point, it feels like they outright lost our appliance. Meanwhile, we’ve had to go weeks without essential items we paid thousands of dollars for.

We bought a stove in store - the extra fees were a lot, but we figured we were still at a good price. The delivery company has been a nightmare and I wish I knew who they were. The first guy said they wouldn't install the stove - he came in, was on his phone for about 20 mins, and then looked at the gas piping and said it needed to be secured to the wall. He said we needed a plumber. He called a guy at a Papa Johns (he had the speaker on) and I guess was attempting to get his friend to do it for an extra cost (we paid for installation with new parts already!!) but I told him not to bother. He sat there for another 10 mins on his phone, asked if we were refusing the delivery, and then left.

There's purchased appliances for at least ten houses in the last twenty years In south Florida. I have always dealt with the same store. Decided to buy the white LG Appliance package while nightmare from the start. First, the girl orders the wrong color microwave so that sets off the whole microwave cancelation 5 microwaves later due to warehouse damages. I was charged every single time I was charged 5 microwaves, 2 stoves and 3 dishwashers. Still don't even have my dishwasher installed. Even though I paid for installation, because these guys don't know how to install dishwashers.. I'm supposed to have my dishwasher. Reid delivered yesterday.

We bought a new refrigerator and paid for the delivery company to remove and haul away the old unit. Upon delivering the new refrigerator, they refused to remove the old unit. The shipping company refused to honor the terms of our contract with Home Depot. We spoke with customer service at Home Depot and they said that "somewhere on their web site, it says they don't take that particular model." Excuse me but a contract is a contract. DON'T TRUST HOME DEPOT TO DELIVER ON THEIR PROMISE. Zero stars for service delivery.

Subject: Extremely Disappointed with Appliance Delivery & Customer Service. I’m writing to express my disappointment with a recent appliance order from Home Depot totaling $2,900, which included a refrigerator, stove, and microwave. Unfortunately, the experience has left me frustrated and unlikely to order from Home Depot again. When the refrigerator was delivered, the door was dented. We contacted customer service right away and spoke with a manager—her name was either Dana or Daina—who was extremely rude and dismissive. All we asked for was a replacement door, but she flatly told us it “wasn’t going to happen.” This level of customer service is unacceptable, especially after spending a significant amount of money and trusting Home Depot with a major purchase.

I beg you, please do not buy an appliance from the Home Depot. I have had nothing but nightmare service and a headache ever since my washer broke, which is under warranty. They are absolutely awful to work with…. you can’t speak to a human person. My washer has now been broken for three months. First, it was impossible to make the appointment, then they ordered the wrong part, then they came out to put the correct part in, they left, and it is still broken. Now that I’m trying to go back to square one, I’m running into the same issues with making an appointment It makes much more sense to pay a little more and go to a smaller appliance store where you actually get good service if something goes wrong.

If I could give zero stars, I would! I purchased a high end stove and refrigerator for our cabin so that we could have it for our family reunion on the fourth of July. The truck showed up two weeks prior without the refrigerator. They then said that it would be delivered the next week. I had MULTIPLE calls to Home Depot to determine whether the refrigerator was coming or not. They said it was on the schedule for July 2 and that I would get a notification from the delivery company. I did not receive any notifications that it was coming and had to contact them to make sure it was coming. They said it would be there between 3 and 7 and I would get another notification (this never happened).

DO NOT buy any major appliance from Home Depot!! We bought a KitchenAid built in refrigerator and the delivery people could not leave it in our home as it was "curbside" so it was left on our patio. Installation was NOT available at the time of delivery. We used their Pro Referral Service and another week passed before the technician could come out. The refrigerator (which weighted over 600 lbs.) was brought into our home and plugged in. We were told to wait 24 hours before plugging in. We did as advised. When we plugged in the refrigerator, the freezer never got cold. We called Home Depot and we were asking for another unit as this one was clearly defective. We were told NO RETURNS after 48 hours.

Went to HD to try and find a retro looking refrigerator. I had significant difficulty looking online since the page was so full of self promoting pop ups I could not see the item or read info so I went to the local store in new hartford ct. Totally useless. Waste of time sitting with an elderly gentleman who ate his snack bar while looking online for what I was describing. He had no knowledge whatsoever on the topic. He spoke not a word to me while munching snacking and and printing out site info for me to read. He did this at my request and based on his response I thought he knew what he was doing.

Very upset- when picking between Home Depot and Lowe's for a washer and dryer we went with Home Depot. We had our delivery date set and of course, mid way through the way we were told the truck broke down and now our delivery is being pushed out two more days. We asked why can’t they just deliver it the next day and they said because they can’t. Would not recommend Home Depot and will not be a returning customer.

I purchased a brand new dishwasher, Amana, and had it delivered. It has not worked since day one. I tried to return it to the store but they refused a return/refund. So a $400 brick sits in my kitchen. I'm so mad and disappointed.

Had appliance (dishwasher) delivered and installation and parts paid for. Upon arrival delivery person stated they could not install because pipes were corroded on the dedicated shut off. Upon them leaving my husband pulled out old dishwasher and dedicated shut off was stainless and not corroded. Called back 3 times and no answer from delivery person. Called customer service and they said they could have installation come back in the next 2 days. Waited all day and they never showed up. Notified customer service of the no show and was informed they canceled it. No notification. All I received from customer service was that we can come out again in 2 days. I said absolutely not. I will have installed and upon my 1st call they said they would reimburse for their error. No reimbursement offered again. I have bought over $20k in appliance and flooring in the past 2 years. Consider this customer lost forever! This was from store in Bay City Michigan.

Purchasing an appliance at Home Depot in Cary, NC has been a nightmare. The Home Depot staff locally and nationally have not delivered on their promises or provided even basic Customer Service. Home Depot has cancelled two deliveries, on the 3rd attempt delivered a broken washing machine that flooded the laundry room and caused water damage to my first floor ceiling. Now I get to spend a great deal of time with an insurance claim with their insurer. I've already been forced to provide their insurer with the same information in two different formats. Given all I've been through (I live 45 min from this rental property), I simply asked for just a little help with getting an exact time for a replacement delivery and all I get is excuses as to why the third party hauler won't do that despite the fact they work for a large company like Home Depot.

Delivery date was set… 18 year old was present for delivery.. During the 12-4 delivery window they provided, received a text stating it would arrive several days later. After an hour on the phone with customer service, I cancelled the entire order. Terrible waste of time.

Very, very, very disappointed with Home Depot Installation Services. They delivered my new dishwasher on June 26. I had paid for removal and haul away of old dishwasher. When the new dishwasher was delivered, I was told that it could not be installed because there was a leak in the cut off valve. I was told that someone would be out to replace the old valve, remove and haul away the old dishwasher and install the new dishwasher.

I bought a GE washing machine from Home Depot. Delivered on July 2. It quit cycling through on the 4th. On July 5th I called to report the malfunction and request a return. Home Depot after an hour in wait times and endless menus, I was told I need to call GE. I’m on hold now with GE to try to get GE to come pick it up and replace. It return. This is a nightmare I never expected from Home Depot. I will never buy an appliance from Home Depot. Home Depot should pick up the appliance and deal with endless hold time and menus.

I am a big user of reviews so I wish I had done more due diligence before buying online! The installers couldn’t use the hose I was forced to purchase with my dryer, instead using the original hose. They also broke a piece off that only hid the screws so it was purely cosmetic. But you can’t simply get that one piece as a replacement- they must replace the entire dryer. The Home Depot team NEVER called me back to schedule the dryer replacement. I went to the store to complain about the hose falling off both the dryer and the wall (see the picture) but was told I shouldn’t have accepted installation when they couldn’t replace the hose, but more importantly they couldn’t help me because I had purchased it online! I wish I had known.

I paid $1363.00 in April 11, 2025 for a Frigidaire washer/dryer combo. It was installed on April 19, 2025. On June 25, 2025, after a week of wringing out the clothes from the washer that is not draining, I called for warranty service. Finally got an appt for July 2, 2025. The tech says the drain pump is broken and there was some concern about the motor. Today, July 3, 2025, I get a message from the techs saying the part will take 7 to 10 business days to arrive and another 48 hours to schedule install. I called Home Depot and requested a new replacement. This unit is less than 90 days old. The so called "Resolution person", a boy named 'joy" was extremely rude, would not listen and put me in a very long hold without warning. If I could have gotten to him, it would not have been nice.

We used to love Home Depot for the home we built and our architectural business. We recently purchased an LG washer and dryer. The installer delivered it, left it in the hallway, and then the installer came back five days later to install it. After installation (which they didn't call us in advance for; they showed up at 7:30 am unannounced), the dryer didn't work. The installer installed it and then said we have to have a drain pan installed. Our plumber did that at a cost of $300.

>>> DO NOT PURCHASE LARGE APPLIANCES HERE <<< I purchased a GE profile washer/dryer May 8th, 2025 from Home Depot and paid extra for the professional installation and 3 year protection plan. We left for the weekend to attend a wedding shortly after it was installed and returned to a flooded basement. Our plumber identified that the washer/dryer was the culprit, and a faulty installation stripped one of the plastic connections causing a slow leak (which we didn’t immediately notice since it started behind the unit).

Service from delivery guys was awful, not customer oriented. Scratched my basement door by my old washer when removed. The new Electrolux washer/dryer hooked myself. HD did not install the units, no new supply lines provided - drop off only. Since I am a plumber there is no any problems to get it installed or fixed under warranty or after warranty finished! BUT!!! The movers were very lazy, extremely rude with my wife, big drama happened every minute (new washer was too heavy for them, too narrow stairs in the basement - and my old and new appliances are the same deep and width, BTW) and movers are waiting for the extra money from me, the idea about tips only for this BIG MOVER's DRAMA in my house... Don’t ever buy appliances from Home Depot, call to any other places with quiet and smart, careful & nice behavior, polite and with full respect for customers movers!

Dishwasher Installation Disaster – I Had to Do It Myself. I purchased a Maytag dishwasher from Home Depot along with professional installation. The installers showed up, took one look at the space, and walked away — citing “missing side panels” as their reason. These were cosmetic trim pieces, not structural or code-related. My home was inspected just weeks before (April 2025) and passed with zero electrical or code issues. The previous dishwasher had been installed and working in the exact same space for years.

We are renovating our rental house and ordered appliances from Home Depot online. We checked the "ready to use" box on the washer and dryer, refrigerator, and stove (which couldn't be done as there isn't an installer for that in the area). They delivered them during the week when my son could be there to let them in. The only thing they asked my son was if we wanted the washer and dryer stacked. My son called me and I told him no, so they didn't. In fact, they didn't install anything we asked them to. They delivered them, asked that question, and left.

Home Depot delivery service expects that one whole you leave everything and sit wait for them to show up any time they want. In my case I requested delivery after 2 pm, they started texting me on day of delivery will show up 8-12, call HD customer service. They said will deliver 12-1 pm, 5 mins later driver calls and say will be there at 9 am in 30 mins, then asked to reschedule, they cannot reschedule until driver gets back to warehouse. It feel like you just take a day off sit at home anticipating HD could come and deliver any minute.

Delivery service awful. They installed washer. Hose leaked, delivery men came back with new hoses and replaced. They left again and then drain hose started leaking. Called several times. Told they would replace unit. They canceled two times, excuses. Bad customer service reps on help delivery hotline. No help at all. Went back to store and they are just as bad. Manager- no help, sales guy tried to help but HD computer notes show not installed by delivery? What a waste of time! Now the delivery company lied and told HD they did not install the unit, drop off only. What?!?? So now more problems to get it fixed even though under warranty! Don’t ever buy appliances here, go to other places!

I generally refrain from negative reviews, but I’ve had one too many predictable bad experiences. Right now, I have a brand new washer in my basement I can’t use because the extender hose set up by HD delivery and install is leaking. They rushed in, set it up incorrectly and rushed out the door. Didn’t bother to make sure it was functional. No one seems to care anymore about whether they do a good job. Out of all the appliances I’ve purchased from HD, I think one of them was a trouble free experience. So now, it’s more phone calls and my time, to try and fix the problem. Home Depot, please contract with a delivery company that actually knows what they are doing.

We scheduled installation of our new dishwasher and when they showed up told us we did not have the correct parts for the install even though this is what we were given in the store. So rescheduled for the following weekend after another trip to Home Depot to buy another part. Waited all day and no one showed up. So we called to find out what happened, After about 40 minutes on the phone we were finally told they could not do our install because it was more involved than the typical installation whatever that means. Our appointment was confirmed by email the night before. They just left us hanging with no notification they would not do the install. Will NEVER use Home Depot again and you should really reconsider if you plan to.

We went in knowing we wanted 4 new appliances..But nothing else..Dottie D Helped us. When her contact card says “Appliance Expert”.. That is an understatement..She was knowledgeable..Efficient and awesome to work with, she not only knows her department..She knew the best combo for the best savings.

Bought Sears warranty from Home Depot for a Samsung washer. Washer bearing went out last year before Christmas 2024. Sears Warranty sends out tech the day before Christmas. Tech reports bad bearing and we wait for warranty to schedule service. January scheduled service no one shows Richard, AI virtual assistant reports "due to unforeseen circumstances, we will not be able to have a technician available today to service your appliance" 6 scheduled appointments and the same no show from techs due to unforeseen circumstances. Called Home Depot and they told us to call Samsung, we bought the warranty and washer from Home Depot. Do not purchase any appliance warranty from Home Depot. They don't support the warranty they sell or the appliances. We now purchase our appliances from Lowe's and they have their own warranty service department.

New fridge installed Oct 2024; found out a week or so ago that it has been leaking. We have mold, moss, and mushrooms. While they sent a team to fix the leak, we were expecting an inspection per Joy's voice mail to me. We are still waiting for help on the issue, but reading other reviews, I've a feeling we will be on our own!

We purchased a microwave and trim kit. The microwave did not fit the opening. We went to return these items and they returned the microwave but would not return the trim kit as it was classified as an appliance and there is a 48 hr window of return. We were not told about the return window and we were only 2 days late but they said they couldn't do that. Speaking to call center it was up to the manager to make that decision and he could have returned it. He could have charged us a restocking fee which would have been fine. Their customer service is arbitrary and without reason.

Boy, sure wished I had read the other 1 star reviews before purchasing through Home Depot!!! My bad! Never again!!!! My circumstance is so similar to the other reviews it’s scary!!! Ordered new washer with delivery/install/haul away old washer. Upon delivery damaged flooring, broke plumbing in home, water damage. Only to haul away new washer as well (defective). Second washer delivered, installed only to find to also be defective. 1 week later and still no resolution!!! Home Depot in cahoots with Sedgwick Insurance claims Dept. I’m doing all of the calling for them!!! 30 phone calls to be placed on hold or “dropped” is insane. Have not tallied up the hours spent on phone! (Call logs saved for future reference). We even have delivery team on home RING camera conversing about damage that was done! Rich!!!! Wish I could share!!!! NEVER AGAIN!!!!

My husband and I went to Home Depot in 7 Corners in falls church. We purchase a stove and a over the stove microwave. Caroline helped us. She is so nice. She made our purchase so easy, I'm so glad she was there to help us. Also, the cashier Jacquelyn was very helpful. Our shopping experience was so pleasant. Can't wait till Sat. When they deliver our stove and microwave. Thank You. The **

Ok so All of this began when our refrigerator died weeks ago. Went to Home Depot to find a replacement. Went to 1 other store because they listed a model online that of course "They" didn't have either. That was the case with a few we called. So figuring, HD will have 1 & take care of us. NOPE. Did order, canceled order because we were told by friends DON'T ORDER Any Samsung Appliances. They do NOT service & they're Just Not Good with Appliances. Thought About My Flip 4 Samsung Phone Week before, under warranty, but, ATT Said, it's Samsung, you won't have a phone 4-3 Weeks if you go thru THEIR Warranty.

I am very disappointed by Home Depot's delivery company. I ordered a washer and dryer from their store in Oneonta NY two weeks ago and delivery and installation was scheduled for last Tuesday. When the delivery arrived the installer said they could not install the dryer because he was given the wrong power cord, he was given one for a range, not a dryer. This meant installation had to be rescheduled for this week, Tuesday, between 11 and 3. There was no sign of them by 3:15 so I called Home Depot only to be told the delivery was rescheduled until Friday. No one bothered to call or text me about this. Now I have to miss a second day at work in one week because they were too lazy to let me know. My job is already short staffed and now I have to tell my supervisor I will be out another day!

I ordered a dishwasher on April 7th, it was delivered on April 17th and the delivery men said they couldn't install my dishwasher since they weren't licensed plumbers. They assured me that I would be contacted in 24-48 hrs for an appointment. Meanwhile, I paid for installation and haul away old appliance for total of $219.00. Never got a call. Customer service rep at Home Depot today said they will refund my money, but I've been on hold due to "technical issues" for 30+ mins now. Wish I ordered from somewhere else.

Horrible customer service. Purchased an oven that was defective. Called customer service and this people are something else. Rude is not even the word, unprofessional, uneducated people without any knowledge in customer service. At a point I was just being transferred from department to department as it looked as they were trying to fix my issue. Not the case. Finally after purchasing a new oven from a business that knows how to conduct business, called to cancel my existing order. Again very rude, I was finally connected with an appliance customer service representative who was very rude and unprofessional. All she said was, "Your order is cancelled you will get your money back in 7-10 business days." I asked her what was my reference number just in case. She replied, "Your order number is the reference number," with such arrogance.

Absolutely horrible customer service. Ordered a dishwasher last week and included installation services. The servicemen came late then proceeded to tell my husband that they couldn't install it. They had know idea what they were doing. They proceeded to tell my husband they we should return the dishwasher. There was no reason for it not to be installed. They were just too damn lazy to do it.

In November 2020 we remodeled our kitchen and purchased over $5000 in appliances from Home Depot. We purchased an extended warranty from them through Asurion. In November 2025, our dishwasher caught on fire. Literally flame shooting across the kitchen floor thank goodness we were home. Home Depot staff shrugged and said, "Call the insurance. We don’t care."

TERRIBLE EXPERIENCE FORM START TO FINISH! Purchase a dishwasher from HD on Feb. 19 which was supposed to be delivered on March 1st. Scratch that. Date changed to March 5th only a few days but I had to re-arrange travel, work, etc. to satisfy this. The beginning of the nightmare. It was delivered and the fellas bolted fast as they could. I noticed minor damage and called about it. Due to the nature of the dent as well as the small warp in the inside (who knows what was damaged internally or if there could be a leak, etc. - this is a brand new appliance which should be free of damage completely). Reached out to the support line which, in turn they let me know that a replacement was only available April 12th which was shocking to me to start with.

Two years ago I purchased an air conditioner unit with no interest for two years. I’ve made a purchase with other companies with this offer and expected to start paying interest after the two years have past. I utter dismay and total shock. I received a bill after two years and having paid $3,000.00 off my $10,000 unit, the bill was not $7,000 but $16,000.00. They did not only charge me the 28% interest but put me $3,000.00 over my credit limit. This is a terrible way to treat your customers. The gentleman that came to my house should have explained their process to me. When I called to see if anything could be done, Home Depot would remove the interest if I could pay $6,007.00 in the next two week period. If I had that kind of money I would have purchased the system outright. I will never do business with them in the future!

I went to Home Depot to buy a new gas stove. I showed myself around and picked out an 748.00 range. Exactly what I wanted and no one to sell it to me. I asked and not a soul to be found. Going to Lowe's.

I purchased a new GE Dishwasher Model GDF535PGR6CC from the Greenwood Village Home Depot end of July, 2024. They would not install it because their delivery people were not electricians (had not been informed earlier). Several weeks after I had someone else do it, my laminate flooring started to pucker. Finding a faulty door seal and water gushing out during each wash, HD referred me to GE. Dishes weren't cleaned, the bottom rack fell off the door, the rollers fell off, the entire thing was a cheap disaster. I ended up having to get an entire new floor and filing a claim with the GE Insurance.

Delivered damaged and had to beg for a refund THREE TIMES. The delivery guys pointed out a huge scratch on the front door and said that we could either keep the fridge at a 25% discount or order another one and use the damaged one as a loaner. We said we'd take the discount, I took a photo of the invoice with the note on it about getting a 25% discount. A week later I realized no refund happened. I chatted with Home Depot online and they said I'd see it in in 5-7 days. I didn't. I waited, chatted with Home Depot AGAIN, and they said it would be 3 days and that if I didn't see it I might have to go into the store. I never saw it.

First I should say that I trusted Home Depot over Lowes for most all my hardware store needs. I regret to say that we were very disappointed when I decided to purchase a washer and dryer set online. Everything went with the purchase, I completed all information required for delivery and setup. I got a reply saying when to expect delivery and that we would be notified prior to delivery. Well we waited for notice before expected date. We didn't get any notice. We waited throughout the delivery date never getting any information. I called the store and spoke with a "manager" who was not very helpful, other than to provide a number for the delivery point. I called the number and waited on someone to answer who never answered.

I had the worst experience ever when buying a new refrigerator from Home Depot. It was their delivery company that I had issues with but since that is who they hire, this complaint is on them. They need to listen to their customers because without us, they wouldn't be in business. I was told delivery and installation would be 3 days after I bought it which was fine. When the installer came, he lied and told me that my ice box valve was broken and that I would have to call a plumber to fix. I called a plumber right after he left and thankfully the plumber was honest and he told me that the installer lied and that nothing was wrong with the valve. That being said, I still had to pay them for the service call. I called the HD store where I bought the refrigerator and the person who answered looked up my order number and told me that they would re-deliver the next day. Never happened!

I can’t believe I made the mistake of using them - you wouldn’t believe the experience if I told you. I would give them 0 stars if possible. Order from October still not delivered or installed. Multiple apologies, cancellations and refunds.

I purchased an Amana Fridge. The delivery guys did not set up properly and the handles don't match up. Freezer handle came off. This fan on this thing is so noisy. Would not recommend Home Depot or Amana. Just sayin.

Pure hell. They installed a faulty dishwasher. On our 3rd appointment, they arrived over 2 hours past the scheduled delivery time. Then they called me twice and said they're outside when they clearly are not. Just skip go to Lowe's or home appliance or anywhere but home Depot. It's a nightmare.

During a recent transaction concerning 2 new dishwashers, warranties and installation fees totaling $2,300, my tenants and I were all kept waiting for weeks while Home Depot continuously messed up delivery dates, takeaway dates and hook up dates multiple times without informing anybody. The Home Depot DID NOT think to contact myself, technicians nor Armour delivery services when cancelling a delivery. I finally decided to cancel this monstrosity of a headache and go with another provider, literally anyone else would have done better. When I cancelled due to their incompetence, I was charged large restocking fees. I will NEVER order from The Home Depot again and I will advise everyone else to do the same. I expected to be compensated for their massive screw up, not penalized even more for it. I have two rental properties which require a lot of maintenance, Home Depot has lost a lot of business here.

I purchased an $11,000 built in refrigerator that was supposed to be installed. The delivery was scheduled 4 times before it was actually delivered. On 3 of the proposed delivery dates I was given updates and expected delivery times all of the way until the end of the day when the website changed the date to a future day. Finally on the fourth proposed delivery date they finally showed up. I had to reach out to Home Depot customer service to intervene and finally get the unit delivered.

Ordered a dishwasher on December 25th. Was never contacted to arrange delivery, just told when it would be delivered. Took the day off from work (since they didn't bother to arrange it), but they cancelled the delivery, costing me a day's pay. They again set a delivery date without contacting me, and again cancelled it. I managed to get into work that day, so no wages were lost that time. Then the third delivery date was dictated to me by a computer phone call and that too was cancelled! This time the morning of the delivery. I'm now out ANOTHER day's pay! And again, they dictate delivery days! I will never buy another appliance from Home Depot as long as I live. The wages I lost waiting for this almost doubled the cost of the appliance, and messed up my work schedule for weeks! And all they give is excuses.

Home Depot delivery service is terrible. We scheduled delivery service of a refrigerator, they rescheduled four times and never actually delivered the fridge. We ended up ordering through Lowe’s instead.

Purchased a dishwasher from OFallon Illinois Home Depot, waited all day for delivery watching the tracker they provided. The truck was 3 stops away only to say we missed them, strange thing is we have cameras all over our driveway and nothing showed up on the day in question. They blame us for their bad delivery service and tried to not refund our nonexistent attempt.

By far the worst experience I have ever had with a delivery! I don't mind if things are rescheduled. My biggest problem is the lack of accountability, Home Depot continues to hire the same third parties that literally don't care... Was supposed to have five appliances before Christmas. They just got delivered yesterday January 11th! They said they attempted to deliver which was a complete lie They said my street was obstructed and they could not get down the street... The next delivery guy from the same company told me it was in fact a lie. The guy said, "Good luck, his doors are too small, you'll have to take the refrigerator apart!"

If they find a reason to claim that the installation is out of the ordinary, they simply leave the machine and don’t haul out the old one even though you paid for that. Then Home Depot only refunds the $50 for failure to pick up the old machine. They claim the installation was “free” so you need to pay someone else to install with no refund. Complete consumer fraud… obviously the cost of installation is included in the cost of the appliance.

Where to start? The wife ordered a freezer and paid 100.00 extra to bring it into the basement, The Truck pulled a very badly damaged box out and set it in the snow slush and salt on the street. Tell them they have to come in the back door and for some reason, they don't unbox it outside but decide to bring it in-house and end up dragging it down the stairs repping the carpet of multiple runners, and damaging the wall. Along with their dirty slushy boots, we declined the delivery after seeing the severe damage they marked it as delivered and took two hours on the phone to get that corrected. And the damage still hasn't been taken care of.

This has been the worst. They have chosen with an insurance company that leaves you high and dry and makes you do everything on your own. Do not take responsibility for any of their actions and they will not reimburse you or refund you any of your time. If Home Depot would pick a different insurance company for their appliances the rating might change, but until then this is what they get. A one star.

I would have left zero stars for this review if it had been an option. I ordered a washer and dryer from a Home Depot store in October 2024, to be delivered five weeks later, after I closed on a new house. During the week preceding the scheduled delivery, I received several emails and texts, confirming my delivery date and delivery window. On delivery day, I received a call from the crew telling me that they would be at my house in ten minutes. After 45 minutes had passed, I received an email and text that I had a "missed delivery" and would need to reschedule. I called customer service, who contacted the delivery crew. They had been at the wrong house and had returned my washer and dryer to the warehouse, without contacting me. I rescheduled delivery for one week later. I never received any emails or texts confirming the new delivery date.

When my dishwasher was delivered, the delivery guys spoke no English and communicated through a smartphone translator. They told me they do not install appliances. I called Home Depot support to schedule an installation date. One week later, the same two guys come to install at the past the time frame promised. They are FaceTiming their boss who is a woman. She appears to be lying down in bed in a dark room and spoke no English. Through the smartphone translator they tell me their boss said they are not authorized to install my dishwasher. This has been extremely frustrating. I feel stuck with no support from Home Depot. I’m extremely disappointed with this Home Depot appliance delivery and installation process.

I purchased a new refrigerator, stove, 2 microwaves and dishwasher, so not a small order. After 4 attempts I still do not have all my appliances delivered. It is the saddest delivery experience I have ever had. And the reasons are totally unacceptable. Honestly, I don't think I could make up a worst delivery experience. They say they will let me know the day before what time the delivery will be, morning or afternoon. That happened once out of the 4 attempts. The sad part is I have to take off of work so I can be at the house.

Try to get a dishwasher delivered was a complete hassle. We took off a day of work, received the item, and it was damaged. Had to go through the entire process again. But this time we missed the delivery window by 5 minutes. We contacted Home Depot who contacted the third party seller who said they couldn't turn around. I get not wanting to be late but waiting 5 more minutes now. Cost another week and a half waiting for our appliance. They had to wait for the appliance to return to the warehouse before. Even rescheduling the delivery, I understand they use third party delivery systems, but it should not take this long to get your appliance which is over five hundred dollars delivered to you. What kind of customer service is this? And then when you contact home depot, you just get past from one representative to the next. After waiting forty five minutes on hold, it's absolutely ridiculous and terrible customer service.

Delivery of the appliances is a joke. First day they call and say that they are 30min away and after 4 hours I get another call that the truck driver went to another city and will reschedule. After another 4-5 hours on the phone, still nothing. I get the overwhelming, and the traffic, and the don't care attitude from the delivery companies, but why is HomeDepot taking my money in advance, if they can not deliver. They need to start getting paid when they deliver. Maybe that will help to put things on track.

We recently purchased a GE Refrigerator/Freezer from Home Depot which came with Free Delivery and Installation. Delivery and Installation was a joke. All that was done was to carry the appliance into the house and plug it in. The refrigerator was brought in as it was shipped by the manufacturer. This means that they did not install handles or shelving which was shoved inside the refrigerator in boxes. They would not install the water line because our shut off valve was not immediately behind the refrigerator.

Paid to have HD install new kitchen appliances. When they went to install the dishwasher, they found it was severely damaged. I refused the broken appliance and they left. Later that day, our kitchen flooded due to the missing plumbing that was taken with the dishwasher. At first, HD seemed reasonable (send us quotes) and then they passed us off to Sedgwick. . . 6 months later, we have to beg for updates. They asked us to prove they did the install. We sent them 3 different contractors quotes, we’ve hired a lawyer to represent us. Nothing has worked. Half our basement was destroyed due to the flood and so was half our kitchen. We cannot open a claim with our insurance until Sedgwick either accepts or denies— which they refuse to do. If you want work with accountability, stay away from HD installers. Apparently they can destroy your home and HD doesn’t care.

Bought a LG washer dryer stack, 1st delivery missed truck supposedly broke down. 2nd no 30-minute call just showed up and I work 15 minutes away, would not wait, hung up on me and left. 3rd miss sent delivery window at 8 am day of delivery, said will arrive 7 am - 11 am, driver on camera walks upfront porch and fake rings bell all on cameras. Home Depot uses the most unprofessional drivers. It's like they want to miss the delivery. I will never buy an appliance from them again. Stick with an appliance store and pay more and actually get appliance. Will it be a 4th miss? We shall see, it's getting comical at this point. Never again.

I took a day off to be here for the scheduled washer delivery and installation. I have a stacker washer/dryer. This technician must have been running behind because he was not ever going to install my washer. First, he said I ordered a different model no. So it wouldn’t work. Of course it was a different model no, my old washer is 20 years old but the size is the same so it can stack. Then he said you need a new stacker connection. I told him I had already had that checked and my existing g hardware will work. Then he said he couldn’t unscrew the sides because there wasn’t enough room so I got a screwdriver and unscrewed it for him. Then he said there was a screwdriver in the back and he couldn’t pull it out. He pretended to tug and it wouldn’t budge. So I tugged and it slid forward and was easily taken out. He called his manager and said the space was too tight (which it wasn’t) and he would t let me talk to the manager.

Purchased a top of the line Maytag washing machine based on associate recommendation September 3rd 2023. Washing machine stopped working December 5th 2024. Had to pay $320 to have machine fixed and now I'm told it could cost another 300 for a separate issue. 1 year of use is unacceptable!

I was told my appliances would be delivered November 21st. Then the 22nd. Then the 23rd. Then DECEMBER 7th. And now December 14th. I still don't have them. Every time I call to check status, I get some stupid song and dance about how they're sorry about their errors. I'm tired of them. Assuming I can find an alternative supplier (will be looking at Lowe's and Amazon as soon as I post this), I'm going to try to cancel my order, then order from someone else. It's just not worth this much time and stress. If you hear I had a heart attack and died tonight, Home Depot's ** delivery service will be the cause.

I bought a stove and microwave from in store so that I can see what I was getting. They were one week late then one week later my microwave stop working. Now I have to go through the trouble of having to get 6 serial number. It's not enough to do. Just give them the things order number when you're not home to get it. They should have all your information on file. That is their job not mine since they told me something that broke right away. Not a happy customer at all.

They call to confirm arrival within the hour. You scurry around in preparation to receive your new appliance. An hour and half later, you begrudgingly contend with the rude notification informing you that there will be no delivery. They give you no choice. They announce your new delivery day and time without the courtesy of asking if it works for you. Then they repeat a variation of this routine a couple more times. Why do we keep going back to Home Depot for more abuse?

I believe that I was intentionally misled by Home Depot. Forgetting the “fine print” I was led to believe that the price quoted was, indeed, for the replacement of the hot water heater that was being sold to me. In fact, even though your “salesperson” knew that I was NOT replacing the water heater with exactly the same model, I was told by your installer that the quoted price ($800 more than the cost of the heater itself) only covered replacing the heater with exactly the same model. In fact, I was charged $500 additional because the pipes, etc. had to be moved.

I am frustrated over a promised delivery from Home Depot. I am now chasing them down after finding out my appliances missed the delivery truck and no one bothers to contact me to tell me not to expect items today. Bad customer service.... Never again! I don't need to buy from them.

I purchased a GE side by side refrigerator. First one was exchanged for another because of a very loud compressor. Second one arrives and it takes a week to fill the ice container. Noisy as well when water fills the ice machine. I call the Depot and schedule appliance repair people because I was out of the 48 hour return window. I waited for two days two different repair facilities and got blown off till the end of the day. Home Depot customer service and installation is top notch. GE is not what it used to be and I’ve accepted the fridge and its noises. I’m glad I cancelled the extended warranty mainly because it would be impossible for me to get someone out here to make repairs. Also, I can’t review the appliance on the Home Depot site??

Bought a Whirlpool one year 3 months ago. The drain sensor went out. Cost would have been more than a new washer. Whirlpool would do nothing to help. Being a loyal Home Depot customer went back to them, purchased a new washer, was told it would be delivered in a few days. I waited a few days and called customer service only to be told it would be over 30 days to be delivered. Canceled the order. Went to Lowe's, bought the same unit and it was delivered the next day. I am canceling my Home Depot card. I just hate being lied to.

When Purchasing appliances from Home Depot - it is BUYER BEWARE!!! I recently purchased a GE Dishwasher from Home Depot in Cincinnati and they were supposed to do the installation.. the crew showed up, took a look and said they were unable to do the install!!! The only explanation they gave was the water line ran behind the adjacent cabinet (this same dishwasher was replaced 5 or 6 years ago and the delivery guys had NO ISSUE in doing the install). The local store was unable to help me at all and referred me to the Appliance department hotline.. All they did was refund the installation fee and the haul away fee... Now I'm stuck hiring my own plumber and then I have to haul it away myself. What I thought was a fair price for the dishwasher and install, has turned into a very expensive proposition...

Bought a GE washer/Dryer combo for my 90 year old dad's condominium. Delivery guy came without part to install, even though I prepaid for all parts. Left. Said he would come back. Never returned nor told the store he had not installed the unit. He was cussing around my 90 year old dad to someone in the phone. To make matters worst, unit has been install two month and both the dryer and washer making loud sounds, and not working properly. I may as well have not bought this unit, it's not working, and GE service contractor hired has not been able to find the part. The repair man said original part was defective. This is not my first rodeo with Home Depot. Had a porcelain floor put in, and the T molding done was terrible. I wouldn't out Molding job that service company did, in my dog's house. It looked that bad. After this experience I think I will shop at Lowe's.

We purchased and paid for a new dishwasher, including installation and removal of the old unit. The new unit was delivered, but installation couldn't be done because they claimed they could not work with the present shut-off valve. We had a plumber here, at our cost, who replaced the valve. A second 'team' came to our home to complete the installation, and again said they couldn't install it for reasons that were never noted previously. These people just don't want to work. They lied to their dispatcher and said we weren't here. What kind of business is being run here? Don't use Home Depot!!

So this was my second attempt at buying an appliance from Home Depot. I have them two times to do this right, they failed both. Please don’t give them a single chance. Paid for installation and haul away. Both times their contractor wouldn’t install for some reason, I had to. Even the haul away was an issue, presented their contractor with a paid receipt they still refused. Appliances that were bought appeared to be a prior return but they claimed it was new. I ordered from Wayfair without issue and Lowe’s without any issue. There’s a reason why Home Depot is at the bottom of appliance purchase lists. Avoid them!

Don't Bother Buying appliances from Home Depot unless you would like to get them installed by someone else, even then you could save $$ by going to manufacturer. My wife and I purchased appliances from Home Depot, only for the delivery guy to tell us "oh your floor is not leveled", Your Fridge line has a leak and just stupid excuses I initially bought into. My wife did a small investigation into the issues and found them to be 0 issues. We ended up choosing a manufacturer and got a very good deal. So my advice, check manufacturer pricing. Oh yeah also Manufacturer's delivery team installed without any hassle.

Recently ordered Samsung smart flex 4 doors. Didn’t get delivered on the promised date due to broken door glass? Delivery 5 days later with not so smart refrigerator. Light is not turn on when tap on it and sensor is not working. Doors won’t open due to sensor malfunction. Contact Home Depot and Samsung to get it fix. Can’t fix so got a replacement. Same issues. 3 ways call and been told correct model. I’m paying for new Samsung French 4 doors smart flex and got malfunction product. New product doesn’t require repair parts. Big company should provide better quality product than this. Will report this to better business bureau.

Home Depot appliances are reasonably priced however do NOT buy from them if you need immediately delivery! On July 6, 2024 I paid for a refrigerator, washer, dryer, and washing machine at Home Depot in Lompoc, CA. I was told they would be delivered in a few days. They were only delivered on August 30, 2024 all during that time I have been paying on them. If they had told us upfront about not being able to deliver for a long time, we might have worked around that and bought the refrigerator from a store which could have promised quicker delivery.

I ordered a dishwasher online at Home Depot August 18 and it was scheduled to be delivered and installed Aug 23. They did not make the delivery that day and after coming home 4 hours early from work I was told it was scheduled for August 26. It was delivered Aug 26 but it was not installed (pure laziness). I was told a plumber would come and install it, and I would be contacted within 24 hours. On August 29th I still haven't been contacted even though I called Home Depot again. Do yourself a favor and NEVER have Home Depot install anything for you. They simply don't care about their customers.

I ordered a Washer-Dryer Combo with a Plastic Washing Machine Pan to be delivered and installed together (ORDER #**). The washing machine and Dryer arrived, the Pan did not. The Combo was installed without the new Pan. After the Pan arrived an installation of the Pan was scheduled by HD. Nobody arrived. Multiple calls later I was finally told that the Pan installation is a courtesy if both, Machine & Pan, arrive at the same time but now all HD will do is help finding a plumber to do the installation (at my cost no less). Ironically, I bought the extra HD Insurance package to make sure delivery, installation and operation of the new equipment is “painless.” According to HD, its insurance does not cover “problems arising from its delivery mixups). In short, HD’s sales promises and the extra HD insurance are not to be relied on.

The Home Depot appliance delivery team couldn't be worst, even if they try. I received no notice of delivery window. They came to my house, left a note and left. When I call they said they knocked. No knocking, no bell ringing. They said in the note what time of arrival and departure, well, my Ring camera has the time stamp and they flat out lied. Lie #1.

Deplorable customer service. Please for your own health and well being stay away from Home Depot Appliances. Multiple reschedules resulted in installing a broken appliance that flooded our kitchen that night. Another visit at most inconvenient time possible to deem the appliance ‘broken’ then additional reschedules to install the new appliance. Refused to refund money until job was ‘complete’ which held money hostage while we can not get them to actually ever come out!! And no updates when they rescheduled the delivery!! Just radio silence and us chasing down information. Today the issue is still not resolved and there is a broken dishwasher sitting in my kitchen. All employees blame ‘the process’ including higher management, taking zero leadership or accountability. I will never even buy bird seed from Home Depot again after this experience.

I placed an order for a full set of house appliances THREE MONTHS in advance, fully paid for, and expected them to be ready for our move-in. But instead of delivering on their promise, Home Depot decided to GIVE OUR APPLIANCES TO OTHER CUSTOMERS, leaving us stranded just weeks before we move in. Now, we’re stuck with backorders, no clear timeline, and a ton of unnecessary stress. This is beyond poor customer service; it's complete negligence and disrespect for their customers' time and trust. I’ll never order from Home Depot again, and I highly recommend others to think twice before relying on them for anything important. Absolutely disgraceful.

I went to the Home Depot in Daphne Alabama and purchased a refrigerator. I told my salesperson how I wanted my refrigerator door to open right left. She assured me that it would open right left. She even wrote it down on a piece of paper and did something in the computer but when I received my refrigerator July 20th it opened left right. My husband called Home Depot and talked to our salesperson she was very nonchalant and unapologetic and quickly gave the phone to the manager and he was told that they will get someone out to change the handle.

I WILL NEVER make another major purchase from Home Depot again. I purchased a washer from them as well as purchased installation. The communication of the delivery dept was horrible. They were supposed to call the day before and give a 4 hour window, they called the day of and said they were 30 minutes away. They also just dropped the machine off and did not install and did not give a reason. The machine didn't work. Instead of a replacement they want to do a pick and and refund which can take 10 plus days after the pick up. The Home Depot customer service phone number is a nightmare. If you want your life to be hell do business with Home Depot!!!!

Please don’t buy appliances from Home Despot online - they will lie to you about the delivery and completely waste your time. On July 7th I ordered a Maytag dishwasher through their website, with haul-away of the old dishwasher, and received a confirmed delivery date of Saturday, July 13th - I waited almost week for delivery just so I wouldn't have to miss a half-day's work for their "4-hour window". On the evening of July 12th I received notification that the delivery window would be between 12:30pm and 4:30pm on July 13th. At around 10:30pm on July 13th, I received notification that the delivery window would be between 3:45 and 4:45pm, so at 2:30pm I removed the old dishwasher for haul-away. At 4:45pm there was still no delivery. At 4:48 pm I received a voicemail from the delivery person that the dishwasher would be delivered in "25 to 30 minutes".

Scheduled washer installation appointment for Saturday morning between 8:30 - 12:30. Installer called at 7:24 AM saying he would arrive in 30 minutes but I explained that I was taking my daughter to an appointment and wouldn't be home until 8:30. Installer called again at 8:11 asking if I could be home any sooner and I told him I was going to arrive in 5 minutes as I sped home to not keep them waiting. Installer came into the house and spent less than 5 minutes looking at the path to my washer and the existing installation before snapping a photo and saying he could leave the washer in my garage and I could have my electronic leak detector removed or I could refuse the delivery and cancel.

No, no, no. Go anywhere else. Ordered a refrigerator online. *1st delivery drivers arrived and were unable to make the delivery without 3 men, rescheduled for 2 days later. *2nd delivery occurred (scheduled as a 3-man delivery), again only 2 arrived. These 2 men attempted the delivery by themselves, damaged walls/floors just to find out that the power cord on the refrigerator was broken, so it was taken back out of the house. Another delivery scheduled for 1 week later. *3rd delivery arrived with a new fridge and with only 2 men again. The delivery drivers said they could not safely deliver the product without 3 men. I let them know that we figured that out 1.5 weeks ago. Delivery rescheduled again, 2 days later. I confirmed with several different people that 3 people would be showing up to this delivery.

I purchased a washer/dryer from Home Depot including delivery, installation, and old appliance haul away. I should have known what a terrible experience it would be when before they arrived, I received three phone calls from them in which they just said "This is Home Depot" but would not respond when I said 'Yes, I am due for a delivery, why are you calling?" They said nothing else! Finally I checked online for the delivery status and it said they were here, so I went outside to find them and direct them to my unit. I asked, "Couldn't you hear me?" and they said nothing. I figured out during their time here that neither of them spoke or understood English except a very few words.

We only placed an online order for an A/C unit because The Home Depot online service stated that it would be delivered the very next day. We were leaving out of town the day after that, so we called the next morning and spoke with "Anthony," a Home Depot Delivery representative. We let Anthony know that we are out of town now, and asked him to let the OnTrac delivery company know that it is now a cancelled order, and if the item is delivered now, it will be at risk of being stolen. Also, it would compromise our home because it would leave us at risk of getting our apartment broken into, as it will be obvious that we are not home. We received a text message later that same day that our item had been delivered. We immediately called The Home Depot delivery phone number provided and the representatives, Anthony and Ixmael, told us that we would not receive a refund unless they got the item returned.

Do not, I repeat, do not buy washers, dryers, fridges etc...After 48 hrs you cant return it. You're screwed. They will not return it...just go to appliance dealer...I have a 6000.00$ credit card with them, I'm going to destroy it. I also have a 200? gift card from father's day...I'm going to have my daughter cancel it...The washer was a Maytag...mechanically sound but wouldn't clean clothes...not much agitation...I took it back to Home Depot and left it...Even if I lose close to 1000$ I'll never go to home depot...I work at a hotel so I'll be sharing this info and in neighborhood app..and of course family...It's time that the giants fall head first....

Less than one star! Do Not Purchase Protection plan thru Home Depot whereas agreement is through Allstate/Square Trade as they do not stand behind their own agreement. Management tries to strong arm the buyer into signing an affidavit for refund of appliance without providing service call and then takes the $195.00 Pro Plan Cost for themselves. SCAM. Currently heading to small claims court in MD.

I wish I could give less than one star. I bought a new home in Florida that I rent out that required an entire house of appliances. On Memorial Day weekend I went in and ordered a refrigerator, dishwasher, over the stove microwave and wall oven. I paid to have all of these items installed and hauled away except for the wall oven. The lovely sales associate I worked with told me they do not install wall ovens and I needed to get an electrician to install the oven. I had no issue with this and purchased the item anyway. However, the other three items were no problem for Home Depot to install and remove old items.

Hi. January I purchase a stove from you guys and pay for the installation here in my house and apparently the installers were not that good. I had a gas leak that got worse and I had to call Atlanta Gas so they could fix it. Please, please take note of this. This could be dangerous.

My fridge broke 23 May. Found a great Memorial Day deal at HOME DEPOT LA QUINTA. We looked carefully for a delivery ASAP. We chose our fridge based on the delivery of May 28. Finally after 2 days they called and said June 3rd. Not acceptable! I am so disappointed. Please share and warn consumers.

Just Bought a GE Washer and GE Gas Dryer about a month ago. They brought washer and dryer left it in garage. Said they could not install it. That it would not fit it under cabinets. The cabinets needed to be raised higher to fit them in. They came back and installed a week later. The dryer didn't get hot. Just barely warm. I ask tech about the heat and he said once you run it for a while the heat will increase. I ran it 3 different times on same load and it did not dry the load. Called them back and they said it has to go on the warranty since it was past the 48 hours. They would let GE know and they would send out a tech.

I have had several appliances delivered over my lifetime. Today was a first in terms of a horrible delivery experience. At first, the guys refused to put my refrigerator in my kitchen, claiming they couldn’t take off the door in order to fit it. I became THAT person and called a manager, whom I put on speaker. The manager instructed the crew to put the refrigerator in the kitchen. Then the guys scraped my range across my new vinyl floor, scooting it carelessly. Had it been my old laminate floor, it would’ve been completely scratched. Fortunately no damage there. Then the guys put my refrigerator door back on. They practically stripped the screws and forgot the door hinge cover as well as the bottom cover. The handle to the door was loose as well.

Bought GE WASHER AND DRYER COMBO. It was delivered with missing screws and won't drain. The delivery people wouldn't remove a door so they left it there. It took a couple of days to find someone to hook it up so it went past this 48 hours they give you. What a scam! It's designed to force you to have a new machine serviced. Who wants a new machine that needs to be serviced before you even use it. Home depot doesn't want it but they seem to be having trouble understanding why I don't. Take back your junk!!!!

Brand new lawn mower delivered today that looks like a piece of crap. Note provided pictures. This is the product that HD shipped to me today. Rust on the bolts, rust on the frame, and rust in the cup holder. $2500 piece of crap that HD didn't even take the time to look over before delivering it. Probably left this thing outside for months and then sold it to me. Last time I ordered recessed lights they lost some of the order and only refunded me. Didn't even offer to replace. 5 years ago ordered a snow blower and it got lost in shipment. Not sure how you lose a 200lb snow blower. At this point I'm done with HD and the store at Riverdale, NJ. Every time I go to the store the items that say in stock online are never on the shelf and you can't find anyone to help. If you want to know why Amazon is crushing your business, this is why! I will take my business elsewhere going forward.

I paid for both a new stove and new refrigerator on Sunday March 24, 2024. My current refrigerator is dying and is not working so as a single mom, I need a new refrigerator as soon as possible. It was supposed to be delivered Thursday, March 28, 2024. I called the 800 number to confirm the appointment that morning and was told I am the 8th customer in line that day. After emptying my schedule and waiting all day Thursday for the delivery, I did not get a phone call from anyone until some lady from "Core Logistics", their delivery provider, calls me at 5:40 pm to claim that they can not deliver today. I explain the hardship of being without a refrigerator due to the current one not working right and even offer to pay more money to get delivery here as soon as possible.

Dennis and France. They were professional. It started with a call from Dennis alerting me that he is on his way and if this was convenient for me. He arrived within minutes and was friendly and efficient. Thanks for quick efficient service.

As a property manager, getting appliances delivered in a timely manner is not only a must, it's also state law. Home Depot's delivery company located out of Lacy, WA. is not a reliable source for any delivery.

Home depot online told us that if we bought a freezer from them in 1 and 1/2 hours, we would have our item delivered the next day. We have no idea date, time or anything about delivery. We bought on March 3rd and it was supposed to be delivered by ON TRAC on March 4th. Nobody knows where the freezer is. I asked for a cancel and refund and they said no.

We purchased the Home Depot Warranty on a Samsung Refrigerator purchased 3 years ago. It’s been 25 days and HD seems to not care that a young family has been without a refrigerator. The compressor, control board, thermostat and fan are bad. The family has an 18 month old and a special needs teenager. It’s disheartening to see the lack of care HD and its contractors have.

Recently purchased a new Electrolux washer/dryer set and after a few weeks the bearing in the dryer was screaming. The Electrolux tech sent out had no parts on the truck, was about 19 years old and never worked on one before. Home Depot manager was nice enough to have us trade them in for new LG set. Upon delivery one base was dented and the washer/dryer had scratches all over. We sent them back and we’re supposed to get a new set (including the pedestals) but a few weeks later the truck showed up with new pedestals and the original scratched appliances. The delivery people agreed when they saw they were on the truck that they were unacceptable but the boss made them deliver them. My wife called and was yelled at by the delivery manager, who I assume didn’t look at the set (or is legally blind). So we are still trying to get our “new” set as of today.

I ordered a dishwasher online from Home Depot. Originally it was to take a week or so to be delivered. Delivery was delayed at least once. Finally several weeks after I ordered, and after my credit card was charged, I received an email saying it was going to be delivered on Friday. I received confirmation of the delivery on the Thursday. I waited for delivery but the dishwasher did not arrive. When I called the third-party delivery company they said there was no dishwasher in stock.... and yet I'd paid for it and the phantom dishwasher was to be delivered. I then had to spend some frustrating amount of time to cancel the order and receive my discount. Very frustrating... and I'm not sure quite legal to charge you for a product that doesn't exist.

We have purchased a dishwasher online from Home Depot, which the dishwasher works great. The 1 star is for the terrible delivery and installation contractors. First they made few excuses not to install the dishwasher and said to leave the dishwasher in our APARTMENT, we have to get someone else to install it. One of the excuses was the 6 ft hose in the installation kit is too short to hook up to the drain. The dishwasher is right next to the kitchen sink. My building maintenance staff came to have a look, said the hose is same as the one in use.

This is Home Depot online.. If I could do 0 stars I would... NEVER buy a gas dryer from Home Depot! After moving furniture & not drying for a week! So horrible that installers COULD NOT INSTALL GAS DRYER...blaming how the existing dryer (from a major appliance store) prevented it. CLEARLY Home Depot hires installers who have difficulty with certain installations... I'm warning buyers BEWARE of buying major appliances from Home Depot.

I bought a pressure washer and use one year after I buy it and didn't work. I called Home Depot customer service and they instructed me to call the warranty department. At there they told me to take it to the company that take care of that and that's 75 miles away. Any way I take it over there and one week after I call them and they haven't check it. They don't even know how long it will take to see it. "Do not buy extended warranties at Home Depot." "Is like throwing away the money."

I ordered a fridge and over range microwave/hood on 1/18. They were delivered on 1/24. Fridge was damaged. Microwave was installed incorrectly with venting into my kitchen instead of thru the ducting in the wall. Delivery guy took with him box with parts to properly install. Customer service said they would have new fridge delivered on 1/31 and Delivery guy would fix installed microwave correctly. And I was told that I could have had them leave the damaged fridge as a loner until new unit arrived. But was never offered that option by the delivery guys.

I was contacted today from the executive department at Home Depot. I had also written a Matt Riley, VP, So I suspect the phone call came from that letter. At first they were simply confirming my refund and I was getting upset because it was going to take 3-5 more days. But before I could speak they added they would like to give us a $250 gift card because of the improper delivery issues. Also, an investigation is taking place over the original delivery crew attempting to have us give them money for an extended warranty.

I was told today that no one in the delivery department has any authorization to offer anything. So clearly that was an attempt to extort money. The gift card was emailed immediately with no waiting. I told the gentleman that I appreciated this offer and it gave me hope that something was going to be done so this delivery experience does not happen to anyone else.

Home Depot is not a reliable retail for delivery your appliance on time. First they give you a wet or 2 to wait for delivery, then they delivery center never calls to confirm. Lastly, the canceled twice to deliver after 2 weeks of waiting. Please don't shop at the Home Depot #2707; located in Roseville, MI 48225. The management staff is rude, given no solution with attitudes. they definitely don't care about great customer services or solving issues on their end, causing a big inconvenience to the customers.

I ordered a refrigerator and it came in damaged. We did not know it was damaged until after the installers left. Then we ordered a second refrigerator and the Home Depot representative ordered the wrong refrigerator so when they showed up it was the wrong one. We are now awaiting our third refrigerator And it has been a complete nightmare. It is 7 o’clock at night and they are still not here. I would not recommend Home Depot at all.

I bought a GE fridge on November 9th, 2023 which is 2 months ago. I purchased the Home Depot extended warranty and the manufacturer warranty. I called Home Depot for help. They told me is the manufacture warranty I have to call. Manufacturer sent a repair guy after 1 week. He told the compressor went bad, he has to order it and it’s on back order until February. Meanwhile, I have no fridge and I’m in the house with 2 kids. I am getting the run around between both Home Depot and GE manufacturer. It’s so sad for us to spend over $3000 in a brand new appliance and it can’t last us 2 months. I am still looking for someone to help help with this matter and I regretted spending my money in this GE appliance, they’re not reliable and the store manufacturer left you alone despite you pay for warranty. This is a big ripoff!!!!

On 01/01/2024 I found a Frigidaire FRFN2823AS on sale for $1098.00 in the Smyrna, TN store #0776 and it was what I was looking for, except it did not specify if it had an ice maker. I made contact with sales associate, Cara. Cara looked on the website and found it very confusing and she had 2 other sales associates to help. One was John. Both could not figure it out on the website and also found it very confusing. They did advise that they are pretty sure it comes with an ice maker, but if it is delivered and it's not there, just send it back or call the Appliance Hotline. I did not want to do that. I wanted assurance it came with an ice maker. John stated that, "The floor model looks like there's one it, so I'm sure there is." I purchased, however, I also searched the website and could not find where there was an ice maker.

I bought Frigidaire from Home Depot 4 yrs ago and the freezer is already broken down. Absolutely disappointed in Frigidaire appliances. I had a fridge for 25 years and it never had one problem. Not one. Consumers are ripped a new one these days. Very sad and broke.

Terrible operation. They sell you expensive big ticket items and do not give you decent service after the sale. We bought an expensive Samsung refrigerator with an extended warranty from the Daphne, Alabama store. First the ice maker stopped working then it started leaking water which damaged our floor. Home Depot and Samsung are refusing to fix our floors. They knowingly sell these defective refrigerators because of a contract with Samsung. Meanwhile our dining room floor has been damaged for almost four months.

I was able to get Home Depot out and they were able to fix the door on the dishwasher which was not properly assembled. As for the refrigerator, I ended up having a plumber come out and install a new water valve that was not functioning properly. My only issue is that the problem could have been discovered sooner had the original installers tested the water dispenser. I am completely satisfied with the outcome and appreciate Home Depot sending someone out.

Bought a refrigerator and stove. Drop it off in my garage, lied and say someone would call us. They did but the following week only to cancel to install our appliances. They did not tell we would need a plumber to install the refrigerator and stove.

Delivery company showed up late with no apology. Wouldn’t take water hose off of washing machine and wouldn’t install because water was connected to dryer as well (It’s a hose that you screw on). They never really spoke directly to me to explain their reason. Just that they don’t do it. He called supervisor but wouldn’t let me speak with him. Took pictures over top of me removing hose. Then left and said he wasn’t delivering. I asked several times to speak with his supervisor but he refused. I called Home Depot to complain and got nowhere. I was put on hold for 20 minutes waiting for a supervisor and then was hung up on. I called back and did get a supervisor but was told my delivery wouldn’t be until 2 days later, which was unacceptable. I asked for my money back so he refunded my new hoses and the removal fee. It wasn’t until I pushed that I got a full refund. I won’t be doing business with them again.

We purchased our LG appliances for a new home on Nov. 6 during a sale they were having. They were scheduled to be delivered on Dec. 6. 2 days prior we received a message that the appliances were not in and it would be a few more days. Delivery was rescheduled for Dec. 11. On Dec. 9th we received a message they were still not in and delivery would be Dec. 14th. On Dec. 13th we received a message they were still not in and delivery would be Dec. 20th. We are over 45 days and NO appliances. All Home Depot says is "You are not the only ones waiting." TIRED of WAITING!!!

Do not purchase Samsung Appliances from Home Depot. I purchased two Samsung dryers in the past seven months. The first Samsung dryer the motherboard stopped working after five months (this caused the dryer to stop heating our clothes). The second dryer shattered the inner glass door from overheating. Samsung refused to honor the warranty and stated it was physical damage (implying I climbed inside the dryer and shattered the glass with a hammer). I will never purchase another appliance from Home Depot or Samsung. Please purchase American made products only.

Bought a stackable washer and dryer from Home Dept and the installation team didn’t know how to connect both of them. One supervisor told them they had wrong stacking kit, and they just put the washer and dryer side by side not even hooked. Later I received a call from another supervisor saying they had right stacking kit. And Bluetooth connectivity cable was extra and it goes in garbage. Next day, 3rd supervisor said we need that cable so washer and dryer can communicate. Then he cancelled our install appointment on his own without our consent when I complained about all the stuff going on. I give all those ill mannered supervisors -ve rating for poorly doing their jobs, taking things in retaliation and making things difficult for customers. Shame on all those supervisors who don’t do their jobs . Home depot you will go down in business with those kind of selfish and non professional people… They don’t deserve to be your employees.

A long one but might be of interest. In Oct 2020 I purchased a Maytag Double over glass top stove from Home Depot. I bought it from them for some very specific reasons.

We ordered a Bespoke fridge from Home Depot on August 31st with a delivery date of October 21st due to back orders. On October 20th, it was rescheduled to the 27th, then rescheduled to November 15th. On November 13th, I started calling Home Depot delivery to inquire about the reason for delay. I was on hold, transferred around, and NEVER got a consistent answer. Finally, I was told that it would be delivered on November 18th. One hour before the end of the delivery window, we got a call that the truck broke down, so it would need to be rescheduled AGAIN!!!

Appliances: GE PROFILE: Natural Gas Range, Microwave, Dishwasher, GE: French Door Fridge. Appliances great, install involved exploratory drilling ruining cabinets and uninstalled dishwasher, scratched freshly painted walls, dented walls, scratched/scuffed hardwood floors, and dented refrigerator door. The range was not level, they stripped the screws on the microwave mount, and the microwave vents were not installed. Workers received call while installing telling them they were taking too long at the residence and that they needed to stop wasting time.

The absolute WORST service ever!! I tried to order a simple 4.4 mini fridge on Monday and they said it would be delivered on Wednesday and it never showed up. Then I call on Thursday and it never made it on the truck!! Then I call their crappy Appliance hotline (very frustrating) and had to call three separate times and finally got a refund and then ordered a new one but the previous CSR did not even write the discount in the notes so I got hardly nothing for all the hell they put me through for the last three days!!

While renovating one of my properties, I went to HD to purchase a washer, dryer, and dishwasher. I was very clear several times with the HD employee that my property is still being renovated and delivery needs to be delayed. I was assured that was no problem. In fact, we could push out the delivery date, when contacted with a reminder.

Cancelled an order on 10/19/2023 due to delivery date being 2 weeks more than what they had estimated. Am still waiting for my credit card to be credited. I keep calling and I keep getting the run. It has been 10 business days and no refund has posted to my credit card. I keep getting the runaround from every customer service agent I have talked to. Absolutely unacceptable!

I ordered a dishwasher and it was scheduled to be delivered on Saturday (10/28/2023). My neighbor and I were waiting there for a few hours and there was no delivery. Then I received an email that said "delivered with exception". I gave HD a call and the tracking notes changed to "attempted delivery" and later changed again. They manipulated the messages and lied all the way!

If you need your new appliance right away - don't order through Home Depot! Our washer wasn't working well, so when our dryer broke, we order a new set. The Home Depot delivery date was a bit over a week out, but we went for it anyway. Then on the scheduled day of delivery, it was rescheduled for another week out. They said a truck broke. It shouldn't take another week to get us rescheduled - but whatever, bad luck. Then our refrigerator broke. We ordered from Home Depot again. As the delivery date was a week out, I wanted to order from someplace else, but my husband went ahead and ordered from Home Depot. This time, two days before the delivery date - we were rescheduled for several more days out. This is not acceptable!

I purchased a GE dishwasher. They came and installed it on October 2. After they left I discovered water pouring out of it. I called the Home Depot number and they would send a plumber out the next day. He came and discovered the pump was leaking. I had to call back to customer service and explain this. They informed me that they would have to send a GE person to my home. I told them it was already discovered as a defect in the dishwasher and I needed a new one to replace the defective one. After much arguing they finally agreed.

I received a Milwaukee drill & impact gift for Xmas last December from my son and when he purchased it they sold him a 2 year protection plan, so the drill stop working so I decided to go to my local Home Depot store to get a replacement and they tell me that it's been more than 90 days and they can't help me. So I told so what the protection plan for. It's for me to call All-State and tell them about it. Well I did and then All-State tells me that it's been less than a year. I should contact the manufacturer, so I did and I spoke to a very nice lady and she directed to a location here in town to take it, I'm just so upset.

We purchased a Frigidaire freezer from Home Depot in March 2023. We spent over $1,100.00. They delivered it and set it up. At first it worked great for 1 month. You could hear it run but it stopped freezing. We lost a lot of food. We called. They came and looked at it. Unplugged it and plugged it back in and left. It still did not work. It wouldn't even keep it as cold as a refrigerator. We called again. They came and looked at it and said they were going to order some parts and see if it would work afterwards. They said if it didn't they would replace. The parts came and they put the parts on and said to give it 24 hours. We waited and it did not work. We called and said it did not work and we want a replacement. They said they would send someone out to look at it. We just want a freezer that works and a new one we paid for.

I visited the store, found my Electrolux appliance (they're getting reviewed next) and paid with my Home Depot card. This would be delivered to a home just being built that needed a delayed delivery since electricity had not been hooked up. BIG MISTAKE. Home Depot sent their delivery men prior to electricity but said they would be back to finish the installation (in essence, all that was left was to stack the washer and dryer on top of each other and plug it in). And the clock began ticking. You see, all appliances must be returned within 48 hours for Home Depot to have any responsibility. Three weeks later when the Certificate of Occupancy was issued and electricity turned on, the washer spewed water all over the place. Then began three weeks of pass the buck.

I give zero stars to delivery people, my kitchen is on the first floor and I had to change original (builder) dishwasher, not cheap one and they refused since same Floor wasn’t under old one! I simple returned back dishwasher because I can’t afford another plumber and another contractor to finish the floors! Sadly I am never again going to buy at Home Depot anything!!

I bought all new appliance from Home Depot in Etown Ky and used their delivery service. What a big joke. They never called before delivering my appliance. They were to install them all. They hooked up stove wrong saying my outlet was bad which this was a brand new home so I had to pay 50.00 for someone to come look at it which they found out home depot had plug in wrong then left microwave oven and dishwasher in middle of floor. Had to call several times for them to come back out then kept saying microwave too big but how. They know they didn't even take out of box so had them take back and I ordered same one from Lowe's. They brought it out and put it in. I've called homedepot several times to complain. They never called me back. Sad....

Both the dryer and washer (washer flooded my condo) were defective. On the 4.5 hrs with customer service. It took them forever to pick up the defective items and left me with the mess to clean up. They were stackables but even if they worked, no stackable kit was on the order. I was told you can't order it separately. I would have to return and reorder everything to get them to stack it. Anyway, mine had to go back because they malfunctioned. I was promised an upgrade at a discount. I was also promised compensation for all the aggravation. Then, card services wouldn't accept the new order without confirmation from a different department of Home Depot that was closed on the weekend. It is 2 days later, and I haven't heard anything, even though I was promised a call Saturday or Sunday by the service rep who was to call after she talked to her supervisor about compensation..

Installers are incompetents, rude and will not install even with warranty. Only one person installing in the entire DMV area. Customer service does not care about customers at all. Will not refund, or provide solutions, you are on your own. Prefer Lowe’s, Best Buy or any other retail store but Home Depot appliances.

I had great difficulty in scheduling my washer delivery. The day before delivery my appointment was changed from 8 AM to 4-7 pm. I advised Home Depot and even a Manager that my association didn't allow deliveries after 6 PM. No one could help me to confirm that it would be delivered by 6. Truck came at 4, while it was raining. Driver refused to bring the washer up my driveway and into the house. I even offered to pay him an extra $40. He said he would wait 15 minutes and call me if when he left. He just left and I was left out in the cold.

I never had a worse experience getting appliances. Here is the timeline of my experience after placing my order on 8/11/2023 and didn’t get them until 9/20/2023. Here are the delivery attempts: August 14, 2023 - damaged pedestal so everything had to go back. August 23, 2023 - forgot the washer. Nothing delivered. Sept. 2, 2023 - Had trouble with the dryer door, but left appliances (no hook up). Sept. 5, 2023 - 2nd team came and couldn’t fix dryer door. Had to re-order dryer. Sept. 14, 3023 - cancelled delivery because of an “emergency”. Said earliest delivery date is Monday. My husband later received an email stating delivery will be made Monday, September 18th.

Delivery people from Home Depot are the absolute worst. I bought 2 refrigerators and wash and dryer the first time, a dishwasher the second time. They wanted to leave stuff at the bottom of my driveway because they were too busy. The second time they have my wife waiting there all day no showing.

Hello, I purchased a washer Dryer Unit from Home Depot. It was installed by Home Depot on Aug.19,2022. My clothes took forever to dry but I thought that was a characteristic of the unit. I recently had a new HVAC System installed. We discovered that my room was covered with lint. The HVAC System had lots of lint in it also. The vent hose was wrapped around a pipe and had a hole in it. This was done by your Installers. I paid for a 5yr warranty. The warranty company said they will not cover this because it was an installation problem. Home Depot said they will not cover because this was over one year. How was I to know the vent was wrapped around a pipe???? If my HVAC had not been replaced I would not have known!!! Too much LINT can cause a house fire!!! So your installation was not safe. My house and life has been compromised.

I bought a brand new $808 Samsung dishwasher for my tenant’s apartment, which delivered on 8/26/2023. It appeared to be a perfect match, however the repair guy on 8/31/2023–the soonest he could install this NEW dishwasher—stated there would be some challenges. I ordered a new dishwasher with absolute assumed confidence that I would be able to return the NEW Samsung, but online customer care, the store and CORPORATE customer care all said that there is only a 48hr return window with no exceptions.

Ordered a refrigerator and range to be delivered to our short term rental (Airbnb). Delivery was scheduled two weeks out and made a day when our VERY busy Airbnb was vacant. Delivery service has been to this location plenty of times and with the same size truck. This time though the delivery company tried to scam my wife that they could not deliver the product unless they were paid under the table above and beyond what we already paid to Home Depot. Their reason was there was nowhere to park. Yet they did park less than 100 yards away and could have parked behind our garages. Employee didn’t even try to discuss with my wife. Only informed my wife that they could drop off the appliances today and come back on Tuesday to install them. But they would need to be paid under the table and beyond what we already paid Home Depot. She refused so the delivery was cancelled by delivery company.

This has been the worst experience of my life and I will never buy appliances from Home Depot again. They do not control the distribution of what they sell, but rather contract it out and they do not care. I ordered a refrigerator, range, hood and microwave drawer. The microdrawer was basically pushed off a truck into the driveway (no notification that they were even there and sustained immense damage). I had to pay for a replacement and wait over a month for them to pick up the damaged unit (after I called several times). The refrigerator has a ding in the door that we did not report within the 48 hours allotted time as it was covered with packing tape. We had to pay $500 to replace this door out of pocket. Do not buy appliances from a big box store as this may be your experience. I have since switched to a local company and they do care. Seek them out - they still exist and you do not pay more.

I, too, would give it 0 stars if that were an option. Their 3rd party delivery people were rude, lazy and uncooperative. They wanted to just leave it in my hallway without installing it…Ridiculous in a 700 sq ft condo. I had them take it away. Speaking to the manager over numerous phone calls only resulted in two more failed attempts to have them delivered! There was complete incompetence and lack of communication between HD, the delivery company and the manufacturer. I asked for a refund and made the purchase quickly and easily over the phone from Caplan's. They were pleasant, courteous and arrived on time. The installation was quick and efficient and took only 20 min. I would NEVER buy an appliance from HD again.

So been a “Pro” with HD and spent plentiful cash. During remodeling project it “mostly went well” with 2 exceptions. Frigidaire burner knob didn’t work. HD has an inspection for dings and scratches 48 hours policy, well a week later when installing problem was noticed. So then you’re caught b/w HD and Frigidaire finger pointing…Good luck on that $900 oven that’s doesn’t work and potentially a fire hazard. To make matters worse, kitchen faucet delivery never was received. HD said it was left in mail room…Our property has 8 outdoor mailboxes…No mail room…No service or customer support from HD for this! Unreal, there are competitors to HD who will be getting our future dollars. About 6 hrs at store and on phone calls with the “lack of customer service” is super annoying. Hopefully, Frigidaire will get a technician out to property so we don’t lose rental income.

The dishwasher was installed by a third part plumber, that actually did the job correctly. The Home Depot installation crews are not trained. It took over a month to get everything installed. I could go on about the interaction with Home Depot. Do NOT buy any appliances from Home Depot or use ANY of their installation services. Either do it yourself or go somewhere else, like Nebraska Furniture Mart (we are in the Omaha Metro).

I called Home Depot and spoke with manager named Jacob. He told me it is not their problem. Refrigerators are only under warranty at HD for 48 hours! So much for a great American Company!!! I will never again spend a dime at HD. Terrible customer service, terrible appliances, terrible subcontractor repair shops.

I ordered a GE Over the Range Microwave at cost of $280. Also paid $140 to Home Depot to install. Two installation guys came for 15 minutes and slapped it up on the brackets of the wall. No measuring. No leveling. No clean-up. After I cleaned up the area, I noticed the microwave wasn't even straight. The right side of the microwave sat 1/2 inch lower than left side. The installation guys eye-balled it. So now called Home Depot back and have another 4 hour window on which someone will appear to see about straightening it up as it should have been done in the first place. Definately not worth $140 installation fee for sure. Take those funds and hire someone who knows what they are doing and will do the job the right way the first time. Not a crappy - slap it up on the wall and walk out job that I got from Home Depot. These two installation guys where literally at my house for 15 minutes and did a piss poor job of installing the microwave.

Some people do not wish to deal with finding an installer for whatever product they buy. Home Depot advertises installation available for many of their products. This is an excellent sales tactic, EXCEPT, in some instances it is misadvertizing. I was interested in a AC mini Split. Home depot carries a brand at the exactly same price as the manufacturer. Neither, charge shipping. So basically, the deal is identical. But you are lured into buying from Home Depot because they offer installation too!

Bought a $1800 washer and dryer set from them, bought all the suggested accessories, paid for installation. Day came to install, they damaged my home ($1000) and damaged the appliances (dented scratched etc). Had to contact the BBB to get them to reply to my complaint, their insurer paid to fix the house, but they insisted I let the same idiots take the appliances out that damaged my home installing them. I refused. I offered to hire a professional to remove them for pickup at their expense, and now they are basically saying allow the idiots back in or live with it. Well, I should have gone to Lowe's or Menards is all I can say.

Purchased dishwasher from Home Depot on 7/20/23 & paid for installation & removal of old dishwasher on 7/29/23. Installers delivered new appliance but said needed a plumber to install as they did not have correct tools - told me they reported this & HD would call within 48 hours to schedule plumber -- did not happen! I called Customer Service hotline 8/3 and was promised a PLUMBER would be sent out 8/12 - needed to be home all day for this. Installers arrived after 5 pm and said I needed a PLUMBER and order was NOT for a plumber as I had been promised. Called Customer Service hotline and spoke with very rude person who said not her problem, as HD did not send out plumbers - I needed to hire a plumber - never mind what I had been told and what I had paid for. I was furious - she disconnected me when I vigorously objected.

We ordered a new dishwasher from Home Depot on July 11th - in order to "save time" I opted for the 'professional' installation. When the unit was delivered a week later, the installer failed to use the supplied mounting brackets, removed the noise/heat insulation blanket, and actually drilled INTO the new unit to try and secure it on the sides. He also completely failed to install the footplate. After he left I tried to use the unit and found that I couldn't close the door because of the screws in the side of the tub, and when I tried to push it closed the whole unit popped free and shifted in the opening under the counter.

I ordered a range, microwave, dishwasher and refrigerator. Terrible! The delivery guys were in a big hurry. Said they had 4 more appointments to get to. Would not install the microwave because there are tiles on the wall. My husband offered to remove the tiles but they said no, too late, they had already processed an installation charge refund for the microwave. They would not install the stove even though I ordered special parts. They said my fittings were not compatible. They left debris all over my front yard including shelves and bins from the old refrigerator that they removed. But the worst thing is they neglected to attach the water line behind the fridge.

On July 6, 2023, I purchased a GE refrigerator online the Home Depot website. The site stated it was available and even set a delivery date of 7/11/23. My card was even charged. On 7/10/23, I received notification that the item was not available and a new delivery date was set, August 3rd. I call their Customer Care and the female rep stated that the date had been changed. I advised this was unacceptable, that if it wasn't available, I wouldn't have ordered it. She placed me on hold and after over 5 min, she came on and stated that the refrigerator could be delivered on 7/17/23. I accepted this. Three hours later, I received another message that it could not be delivered on 7/13/23 and the new delivery date was 8/3/23.

Bought the fridge from Home Depot beginning of May 2023. Since day of delivery the water/ice has not worked. Also make a horrible loud grinding noise randomly. Multiple techs have been here 6 times since then. Replaced the water valve 3 times, the water hose and the wiring harness over the last 3 months. Home Depot will not return or replace the fridge, saying it’s Frigidaire’s problem. Each time I’ve had to make a service appointment the phone lines are too busy to take the call or I have to wait hours on their live chat. Then the next available appointment is at least two weeks away. Customer service reps or technicians have never been rude or anything, but their system just sucks.

I made an online order at Home Depot and one of the items was defective. I talked to someone on the Home Depot chat line who said I could return the item for a refund and then reorder it and they would give me a 25% discount. I waited over an hour while they try to give me the discount, and the onsite manager would not approve it. No continuity between their online site and their stores. I will take my business elsewhere going forward.

Home Depot needs to fire their delivery company. The men showed up and saw the tight space that they needed to get the washer/dryer out of to place the new washer/dryer in. I just had an electrician take out the washer/dryer to test the outlet 2-3 days ago so I know it's very do-able. They conversed and seemed dubious about everything. They moved my old broken washer/dryer around to assess the outlet and broke my hardwood floor lip for the washer/dryer area. They then left to get the new washer/dryer and told me the dryer door was broken and they couldn't deliver it as a result. Because they were so dubious - did they break it so they wouldn't have to take responsibility for the broken hardwood floor? I don't understand how this isn't checked when put on the delivery truck in the first place?

My wife purchased a Frigidaire refrigerator from Home Depot. When going through the purchase process they told her that she could save $50 on the purchase by getting a Home Depot credit card. Once she was invoiced they then told her that she was not eligible for the $50 credit so she immediately cancelled the card. Can you spell BAIT AND SWITCH? We took delivery last week of the refrigerator that is intermittently quiet, making a medium noise and making a very loud noise.

Very disappointed in Home Depot. This will be the last time I shop for major appliances through them. We ordered a matching set for an GE oven, dishwasher, fridge and microwave through Home Depot. When it was delivered they brought the wrong oven and the fridge was dented. When we called about the oven they said it was on back order and couldn’t get it out for 2 months. The 2nd fridge they sent was also dented, as was the 3rd. When the fourth fridge arrived, not only was there a major dent on the side, the inside shelf’s were broken and had punctured a hole in the back wall. Because I was sick & tired of dealing with it, I asked them to just switch out the doors. As the delivery guy was cutting off the plastic, he scratched the freezer door & tried to hide it. At this point, I’m ridiculously over it so I am keeping the scratched door (at no discounted price). I am extremely disappointed and will not be using Home Depot for any future purchases.

Spent an hour and a half in store ordering an appliance package. Salesperson made many errors which we had to catch. Then on delivery day the delivery never showed. HD never called to tell us. Spent many hours tracking it down and two days of lost work. Finally got what we ordered but only after contacting Samsung directly.

I purchased a stove from Home Depot and the handle fell off. I looked and it was broken off and glued back on. I was ILLEGALLY sold used or repaired product as new. When I called Home depot I get a runaround. I've spent over $45,000 at home depot over the last 24 years. I will never spend another cent there.

Ordered a MrCool mini split through Home Depot and only received partial order. The unit comes with 2 indoor head units, we only received 1 and the Associates and Managers aren’t sure where the unit is. No help from the Associates and we paid $2500. for it. Their solution is for us to uninstall and return for a replacement. For another incomplete order? Install was $1700. Just send me the other head unit, MrCool associates get complaints every day about Home Depot not ordering the correct package and are willing to show them how to order correctly but they won’t. Very frustrating.

Purchased GE appliances, washer, dryer and refrigerator. I was not informed regarding no refund or trade in on appliances. I asked 2 associates regarding washing machines in reliability and noise level. Both provided incorrect information. The GE washer GTW465ASNWW is horrible. The wash cycle is very loud and frequently becomes unbalanced during spin. GE tech came out and said that is just this particular model. I have been a loyal Home Depot customer for 35 years, through 5 home remodels and currently remodeling a new home. It is impossible to get through to Home Depot corporate as the store managers are useless in dealing with extenuating circumstance and concerns or complaints. After this frustrating ordeal unable to get in touch with anyone besides local store manager I will no longer be purchasing from Home Depot. Buyer beware.

The company Allstate uses in Orlando Flamingo appliance service took 8 days to get an appointment on my refrigerator between 1-5. Late afternoon before the appointment they called and said now it has to be between 8am and noon. I said, "You had 8 days to set this up and now you're changing it. That’s not going to work for I took the afternoon off for this." Their response take it or leave it. Never again will I buy from Home Depot that requires Allstate protection.

The Home Depot website after 4 hours of trying has prevented me from placing a $2500 order. Placed 5 calls to their 800 number to no avail. Some of the issues are, it will not allow me to change the delivery zip code which then halts the order. Could not have a different billing address from the delivery address. Finally, the Home Depot website would not accept my credit card. Yet my credit card provider had no record of the charges being declined. The customer reps were of little help mostly due to the Home Depot company system that restricts their authority to fix a problem. After pressing the issue I finally got the last rep to file an IT request, which will take 24 hours. Will be going to Lowe's or ABT in the future.

April 27 first delivery, dishwasher and fridge. Basket in fridge was broken. On phone for 90 minutes, couldn't find parts number, Home Depot sent new refrigerator. Would not connect water line. Called plumber, they connected, water running from under fridge. Repairman came out. Delivery two, stove and microwave. Didn't bring tools to install microwave, said stove line was corroded. New Stove and microwave sat in dining room until plumber came out. Lines were not corroded. Came back to install microwave but stripped screw and left it hanging.

I am writing to express my deep disappointment and frustration regarding the recent series of events related to the delivery of a refrigerator that I purchased from Home Depot. I believe it is essential for you to be aware of the unsatisfactory experience I have had with your company, as it has caused significant inconvenience and financial loss.

Magic Chef stove was purchased 4-18-2023. After the stove was plugged in we learned that 2 of the 4 burners didn’t work and the light indicator that let you know the stove is in use didn’t work. I went to return it to Home Depot, they would not honor their return policy. On 5-4-2023 called Magic Chef to have the stove replaced. I was informed I would have to file a claim and a repair person will come out, on 5-9-2023 the repair person came out and could not repair the stove he stated that he would have to put an order for the parts.

Worst store ever. Everyone hides and walks the other way when you try and find someone to help you. Store opens at 7am but cannot order an appliance until 9am or later. Unbelievable no one else can help anybody.

We ordered Appliances from there. Was given a delivery date. 1 day before delivery received a notice that it will be delivered 6 weeks later. When I went to the store to inquire, the delivery canceled it because the range was not in yet. So they canceled the whole delivery. Later the next day we found out that Samsung just canceled our range completely. No notice, and no refund. After communicating with the store employees (who were extremely helpful) a refund was issued. I am in Home Depot almost every day and purchase a lot of supplies. I know most of the employees personally. Sadly, I will no longer recommend the store for big purchases.

HOME DEPOT practices deceptive appliance sales!!!! Once, they get your money, they ignore you and don't care!!!! Very deceptive appliance sales! Take a survey from all unfortunate customers that shop Home Depot and you will find less than 10%, if any, that know appliance sales are NO REFUND/EXCHANGE!!!! They don't tell you before buying because they fear you will go somewhere else that cares more about their customers! They say they do, but contract/sales receipt doesn't say anywhere. On quest inform all of this very deceptive and sneaky sales practice!

DO NOT ACCEPT HOME DEPOT'S "INTEREST FREE" CREDIT CARD - IT IS "FRAUD! (sic)" Or... very nearly FRAUD (sic)! BEWARE!!! Home Depot is committing consumer deception (fraud) by offering interest free financing via their Home Depot Credit Card (and CitiBank). I used it to purchase $5000 of appliances 2 years ago. It worked fine for almost 2 years - set my account up for autopay and the balance was steadily paid down automatically every month to $1300 - UNTIL - the final 5 months!

On June 3, 2023, I purchased a six-burner range from Home Depot. I was told that it would arrive between 10:30 and 2:30 on June 7th. I was told at 10:30 that I was 2nd in line for delivery. At 12:30 I was told the truck was on its way. At 2:00, 3:30, and 4:30 I was told the same. Finally, at 5:00 I was told THAT THE DRIVER DIDN’T HAVE MY ADDRESS. THEN I WAS TOLD BY CUSTOMER SERVICE IN UTAH that it would be delivered two days later on Friday. On Thursday, as I had not received an email or text confirming delivery I called Customer Service AGAIN. I finally got a woman on the phone instead of the clueless men who had been lying to me. HERE IS WHAT REALLY HAPPENED. On the day it was supposed to be delivered, IT WAS SO DAMAGED THEY DID NOT EVEN PUT IT ON THE TRUCK.

I purchased a Hotpoint washer on 5/22/2022 only 1 year ago and the gear box went out leaking oil all over my floor... Had to purchase a new washer with delivery. Even though Home Delivery has been to my home 2 times this time it was a disaster. The delivery driver went by, didn't stop and left! Slowed down enough to take a photo of my gate for corporate and said he waited 15 minutes! I had my husband in the house waiting and he saw everything. When I talked to Home Depot they told me too bad they could come back in 4 days... I have already waited for 6 days for this delivery date! So much for customer service... This is my last purchase with Home Depot. I'm going back to Lowe's.

Ordered a new fridge and microwave 5/17/23. Delivery attempted 5/23 but fridge was damaged and very pleasant tech couldn't remove old microwave to install new. Paid a handyman to remove it and it was difficult. Today, 6/1, delivery of fridge and microwave install scheduled. Tech arrived, pretended the doorway was too small to accommodate a butterfly maneuver into the kitchen. Claimed no haul away on his order. Told him I'd find my copy. Stated he was going to get his dolly. Went to truck, sat, moved back lift up and down, then LEFT!!!!

My wife and I wanted to update our home refrigerator and bought a 25 cubic-foot Whirlpool refrigerator at a Home Depot store on 8/28/22. The Home Depot hauled our home refrigerator and attempted to deliver a broken refrigerator on 9/10/22, and they would have, had my wife not noticed it was badly dented just a couple of seconds before they were pushing it into place. Then the Home Depot delivery person practically forced us to accept receipt of the dented refrigerator saying that it was the best way to go about it, that it would be reported as a loaner, and that it would be replaced very soon. The replacement never occurred, but rather many failed dates of delivery were scheduled by the Home Depot where they did not show up, they did not advise us about it, and my wife and I wasted our time and energy by observing their “4-hour time windows” and by emptying the loaner refrigerator on each occasion.

Ordered a refrigerator May 14th to be delivered Friday the 19th. Delivery truck shows up unannounced, wouldn't wait 10 minutes for us to get back home. Would not deliver Sat or Sunday, truck shows up again 11 am Monday, but forgot to bring the refrigerator. "Human error" forgot to load it on the truck. Refused to go get it and return. Called customer service, admitted the error but now we have to wait another two days for delivery. UNACCEPTABLE FROM A COMPANY LIKE HOME DEPOT. We have now been without food refrigeration (new house purchase) for 5 days. I have been a life long customer, even grew up next to store number 1 in Atlanta- but I am now an ACE Hardware or Lowes customer.

Mr. Robin "BOB " **Appliance specialist Helped us with the price and with carry the furniture. I will give him 5 stars, he is doing his job very well and he has all answers to all my questions, I bought from him the outdoor furniture, and he advised me what I need for my backyard exactly.

First purchase with delivery was in July of 2020. I had ordered a washer & dryer. Not only were the drivers over 2 hours late, but they didn't even speak English. The dryer had a large dent in the front & when I called the store I was told to refuse it and call an 800 number. I did that (after a long hold process). It took over a month to get another delivery and again they didn't deliver in the delivery window provided and there were no updates so 2 days of work were lost waiting on the delivery.

Bought a washer and dryer from Home Depot on the 4th of May. It is now the 15th and I have not gotten the product. Requested a refund and to cancel the order and was informed I would by their awful resolution department that l would see the refund in 2 business days. We're now on business day 5 and still no refund or product. I just find it amusing that at the end of business day on the 4th of May they didn't hesitate to debit the $2200.00 from me but don't let be the other way around. Horrible customer service from their resolution department who are supposed to be trained to handle this. Home Depot really let us down big time.