Guardian Protection Products

Bought a leather couch & bought this protection plan, made a claim because of a stain, of course denied it. It would take a lawyer to understand the terms & conditions paperwork. It's a rip off, they will not honor what they sell! Save your money!

If I could give a half star or zero star, I definitely would. After paying a good sum of money for protection, in less than two years, the so called leather started fading and all I get was, "We will be in touch." Finally they sent a technician even though I told them nothing was broken. He came and said the same thing and that I would be contacted. Since then, I have not heard from anyone. I sent several emails and got nothing back. Lessons learnt. Guardian Protection is fraud. That's all I can say.

My sofa had stains and also the bottom of the sofa broke. I submitted claims of stains and also broken furniture of some sort. I have been on hold for over an hour to try to get in touch with somebody. It was faster to go online and ask for an inquiry than on the phone. I know that they are short-staffed, it must be. Technician came by house and indicated that anything is fixable because I was hesitant that my sofa couldn't be fixed but he said that someone will call me in a few days to see what can be done. No one called, but instead I received an email saying that my case was closed due to it being over 30 days and not adequate for service. I will have to get another sofa which is ok, but would have loved to have received a phone call and an explanation rather than an email which I couldn't send a response to. Will purchase another couch.

Do not buy Guardian Protection Products Inc. I have a five-year protection plan call up to make a claim and they denied it. If you read the comments everybody’s claim was denied. They are a bunch of frauds. Do not buy.

Don't waste your hard earned money on their coverage plans. I was sold on a coverage plan for my bedroom set. I was told I could replace anything within 5 years according to my plan. Filed a claim and was denied because it not within 30 days of damage. I'm going to spread the word about this company!

I've purchased my 100% Genuine Leather furniture set from the Room Place in Lisle, IL. I loved my furniture. After a year of having the furniture set one side stopped sitting up correctly and I also accidently sprayed paint on the couch. I've contacted Guardian and placed a claim on both issues after being on hold for over an hour to speak to someone. I informed them of the issue, told them it was within 30 days. I was told to send in documentations and pictures of the furniture.

I bought furniture - a chair. Was damaged over fourth of July weekend. Called place I bought. Found out I was outside my 1 year warranty and was told to contact Guardian and it's been a completed nightmare. I have hold times, invested well over 30 hours now. Just over 6 today. I couldn't get anyone to help so I decided I wanted a refund of the protection plan and I would be done. I was working with Chuck and Kyle who said not a problem.

I purchased the extended warranty protection plan from Rooms To Go for a new sofa/loveseat. The plan very specifically covers “Pet biologicals”. One night at bedtime, my older dog was sleeping on the sofa and woke up and urinated on the cushions. I dabbed the wet spots with paper towels and next day took photos and submitted a claim. Guardian very quickly denied the claim on the pretense that they could not see stains in the pictures. Repeated phone calls and no change in their position. Rooms To Go would not help me either. I would hope that smart consumers will avoid doing business with either company.

I had purchased leather recliner from Bob's Discount Furniture and they sold me a policy for accidental stains and tears where my head rests on the recliner started to peel and discolor because of my hair product I use, so I decided to take advantage of the warranty. After months of processing, they told me I was not covered. This warrant is a scam. Buyer beware. This was an accidental stain which they claim they cover and they will not cover my recliner.

We have been living in our home for 11 years now and had Guardian Protection from the beginning even during signing the home contract with our home builder. Guardian did not only install all our security system, they also installed a sound system over two floors. We purchased monitoring for security. Because of a recent incidence when the fire alarm went off we ran to the box and tried to disarm the fire alarm but we were not successful. I pressed the fire button for a good while but the monitoring team did not respond at all. Because right around Christmas the alarm started while cooking dinner in an Airfryer. That day the security monitoring team from Guardian responded. We contacted Guardian and asked what was happening. They told us that they had installed 2 smoke detectors, one on the upper floor and one on the basement and that's all at the time we moved into this brand new home.