Guardian Protection Products

During the first part of October, our daughter was here. She was in the loveseat and put it up and down. Then we went to use it in the morning and the left side wouldn’t work. We didn’t know what happened. I knew we had the protection plan and so I went to the outlet store, but they said they couldn’t help and gave me the name to call. It was the wrong company though and I went back again. Then they changed the service plans of the company and the help wasn’t really happy. They finally got ahold of Guardian Protection Products, which was the company that fixed the loveseat. It went fairly smoothly, after quite a bit of time.

I’m very happy that my family and I had purchased the Guardian protection plan. It’s very helpful and I would recommend it to anyone who gets furniture. It’s important to have protection plans because things do happen. Our couch bed had pet stains on it and when I filed the request, the people I dealt with were very helpful and professional. They wanted to make sure that I had the protection plan and they gathered all the information that they needed from me. They were also very detail-oriented. They wanted to know the detail of what the problem was so I explained what my problem was and what I would like to see happen. Then they explained that they would try to take care of the problem and if not, then they would replace the couch bed.

When we got the couch from Levin, we purchased the Guardian Protection warranty and what they told me was that any time we needed the couch cleaned if there was a stain we couldn’t get out, that we could call the warranty number and they would come out. And if they couldn’t get the stain out, then they would replace the cushion. We had an ink stain and a blood stain on the couch. My husband talked to Guardian Protection reps and the experience was fine, although he wasn’t aware that nowhere in our agreement does it say that we have to call within 30 days of the stain. So, when he first talked to the rep, she said it didn’t matter what the date was of the stain. And then after he told her when the stains happened, she said, “Oh, we’ll only come and take the blood stain out because that’s the one that’s happened within 30 days.” So, that was a bit frustrating.

We purchased the fabric protection plan from Guardian Protection Products. It was the option that was given to us from the retailer Bath & Beyond when we purchased the chair. They said that they highly recommend it and told us to get it. We had an accident and our baby vomited on the chair that we had purchased, so Guardian came and fixed it. However, the most stressful part of filing a request was getting them on the phone. When we called, someone answered right away and we went to the automated system.

Guardian was 50 bucks and the people at the store said that if our chair gets a stain and it can't come out, they'd replace the thing. However, my experience with their CS was super annoying at first because I let the phone ring for an hour before I finally pushed the button to request a callback. It was during my kid's nap time and I figured if I request a callback, they'll call when my kids are awake so I thought, "Oh, I'll just stay on the line." I waited on for an hour and I was like, "Is this place a joke?" I looked them up online and they don't have great reviews. They called back but it took a little while, which is fine. Although I assumed that they would have more representatives than they did answering phone calls.

Me and my wife bought two pieces of furniture over 3k in value and one of the recliners was accidentally damaged during a power outage. My wife filed a claim and was denied saying it wasn’t accidental. Then she spoke to two other reps who told her it was under accidental but since the original claim was setup wrong it’s saying it can’t be done? What kind of company isn’t able to override their own system? Looking into contacting higher up management because this is ridiculous.

Bought insurance, made a claim on a VERY expensive sofa, and was informed I was not covered: Claim Number: ** Guardian Protection Products has processed the claim to your furniture. The damage you have reported is not eligible for coverage under your protection plan. The plan you purchased from Florida Leather Gallery does cover your furniture for various damages to your furniture however your plan states foam loss is specifically excluded from coverage. Responses to this email are not received.

If I could give zero stars I would. I bought my sectional couch from American Freight 2 years ago (mistake #1).The sales guy reassured me this extra protection plan from Guardian would cover ANY accidental rips, cuts, tears, etc. Which is completely false. I was vacuuming my couch with a vacuum attachment. I was not aware until after the fact that the attachment put little cuts on the couch. I contacted Guardian, sent pictures, followed their protocol. And of course I was denied. Their reasoning was that it was considered an “Unauthorized Cleaning.” This company will find any way to discredit your claim. Such a scam, this company needs to be investigated further.

Bought a recliner from Bob's in 2017. Bought something called the "Goof Proof" plan too. In 2019, recliner malfunction (wire for headrest cut in two while easing back). Bob's denied repair, Goof proof denied too. Called Guardian, long phone call explaining situation; they took my info, and said they'd make a determination. Result? Denied! They said: "We don't cover the electrical components such as wiring. We cover the frame issues if there was a frame breakage." Then why make me explain my whole wiring problem? Just tell me up front and I'll go away! Bottom Line? Avoid Bob's, Avoid Goof Proof, don't buy a protection plan unless you have a lawyer with you.

If I could give 0 stars I would. We bought a couch a year ago from Bob's Furniture and the seller told us that adding Guardian Protection is the way to go--covers any accidental damage from pet or human. A month ago my dog scratched the couch, I called Guardian, they said, "Send pictures and wait to hear from us." 3 weeks later - still nothing. I emailed pictures again and I called again and they said - “You'll hear from us later today.” Another 3 days later I called again since didn't hear from them and they told me my claim is actually denied. They don't cover pet damage. So I wonder if they don't, why they didn't tell me first time I called and why would they lead us to believe they cover anything just to sell you the protection plan but then find reason not to do anything. Very disappointed. It's total scam and you're better off not even bother with them.

I filed a claim with Guardian in April 2019. It is now June 2019 and the issue is still not resolved. They look for ways to deny your claim as they give ridiculous and tedious instructions so that the customer can easily make a mistake in their response. If you misspeak or don't get something to them exactly as they say, they will deny your claim. Do not buy Guardian furniture insurance. No customer service or resolution was offered even after several emails and phone calls.

Purchased living room and bedroom set and was pushed on the $99 insurance was told that "why wouldn't you get it? They cover anything over the next 5 years and if they can't fix it then they will replace it". Well needless to say "Guardian Protection Products has processed the claim to your furniture. The damage you have reported is not eligible for coverage under your protection plan. The plan you purchased from American Freight does cover your furniture for accidental rips, cuts, punctures however your plan states foam loss and separation of the seams is specifically excluded from coverage. The plan also excludes hardware damage and is not covered under your plan."

After being sold my sofa and chair, I got the 5 year protection plan. Covers stains, faulty foam (if it goes flat) etc.. Well after filing a claim they pointed out they cover nothing. My couch sagged and droopy in spots, chair got a stain. They did nothing. I advised them to call the store and "shop" them, ask them about their product, what does it cover and tell me the response. They again did nothing, not caring how many people get screwed by the salesperson trying to make the $10 commission. Guardian Protection only wants your $$, doesn't care how it gets it. "SORRY, BLAME THE STORE, NOT OUR FAULT."

We purchased the protection plan for a leather sofa and two side chairs. After less than a year the sofa was showing signs of wear in the seat and foot rest area. I filed a claim with Guardian and it was denied. Nothing caused this condition other than normal usage. Fast forward another year and the two side chairs have holes wearing in the seats. So again I filed a claim only to be denied yet again. I had documented pictures, all of my receipts and copies of the protection plan. It has been a total waste of $299. Would never purchase this product again.

This company is horrible! I got a protection plan from them through Jerome's Furniture (who has ceased doing business with them). I had a number of small damage spots on two pieces of bedroom furniture. I sent them pictures and explained what happened. All damages were deemed ineligible. What is the point of paying for a protection policy if it doesn't cover anything??? Total waste of money! Don't buy a plan from these crooks!!!!

I bought 2 Loveseats from Ashley Furniture Store for over $4000.00. I also bought the extended warranty from Guardian. The motor went out on the foot part of one of the Loveseats. I called Guardian on the 18th of January 2019 and reported the problem and told them EXACTLY what part I needed. (The same part on the other Loveseat had gone out a few months before, took Ashley Furniture Store 3 weeks to get the part and get someone out here to put it on), so as I said, I KNEW what part to ask for when I called the first day about THIS Loveseat.

I had a bad experience with Bob's Furniture. I bought furnitures for over $7,000 and added protection to all piece of furnitures, being said I know I have 3 children and accidents happens in life. My son decided he wanted to open the crazy glue and while he tried to do that, it squirted all over my couches. Not on purpose of course by accident. The crazy glue has caused peeling to the couch. I was told by the store by multiple staff if anything happens I would be covered. Little did I really know. I called Guardian about the furniture. They said it's not covered.

Paid almost 3K for a sectional couch with the Guardian 5 year protection warranty. A piece of wood broke on my recliner chair which made the cushion rip apart. Guardian replaced the wood but would not replace the cushion on the recliner because that is only covered for the first year of purchase. To me Guardian just don’t want to replace the recliner to save themselves money. I do not recommend Guardian when it comes to replacing sections of a couch when your warranty is about to expire! They will do the maintenance but will not replace anything if your warranty is about to expire. Would not use them again when I purchase a new sectional couch in the near future.

We bought about $5k in furniture at Ashley and was told by the sales rep. we would have the ability to replace any tears or issues with the couch and other items. We found tears in the couch that happen due to our kids and was told that is normal wear and tear that is not covered? The customer's service while taking the claim was the worst... The lady changed my terminology so that it would be rejected and long story short I WILL NEVER PAY FOR THIS AGAIN. I have been duped into paying for an insurance policy that was told would be basically a no questions asked policy if I just report the damage within 30 days... I did! They will turn any situation into a way of not paying the claims.

My grandson threw up on the couch and Guardian Protection sent someone to clean it a couple of days after the call was made. I’ve used them in the past on various things that I bought, like furniture sets and the protection plan has been good.

I purchased this plan 7/10/2017. I made 2 claims and was denied for both. The customer service department is rude as well. They don't do what the plans says it covers. If you buy furniture DO NOT USE GUARDIAN!!!

Bought a Guardian Protection plan (five years) for furniture from Bob's Discount Furniture. Plan was to cover mechanical as well as other damages done by accident. Ends up that their definition of accident is a confusing/misleading series of nonsense questions. I filed a claim about a mechanical issue on a recliner and it was refused based on their interpretation of what an accident is. Their customer service is dismissive, rude and condescending. I followed up their email refusal with a phone call where I was put thru a CSI type interrogation. Got an email denying the claim again with a closing note "Thanking me for being a valued Guardian customer." Stay away from this scam.

Guardian Protection Products is such a waste of money. I've made three claims and two out of the three have been denied. Still waiting to hear from them regarding the third claim. What is the point of purchasing the warranty or protection plan if Guardian isn't going to do anything to service you? It seems like they only respond to reviews with 5 stars. How about responding to and helping those who give the product or service a low rating.

After my animal urinated on our sofa, I submitted a claim with Guardian Protection Services. The filing process was easy and it went very well. They emailed me. A guy then came after a week. He only took 15 minutes so I don't know if he did a good job or not. The smell was reduced, but my husband still feels like the sofa smells. I would get back to Guardian to see if they can send someone again and maybe this time around, it'll be perfect.

I have filed a claim for my chairs which got damaged due to utility knife by my son. We keep it up this utility knife upon where he cannot reach for Amazon packages. He went on sofa armrest and grab a utility knife and start playing on the chair cushion - which damage two chairs. We reach out to claim department they did not the owner the claim - they said its a not accidental one time damage. We only cover one-time accidental damage. This is just ridiculous!!!

I purchased a protection plan for our sleigh bed frame since it only had a 1 year warranty. The frame we bought is heavy and bulky and sturdy and should have never had an issue but we bought the insurance just in case. When I filed my claim I told them "I sat down on the bed, and the frame gave out. I basically fell to the floor on the mattress. The rails came apart from the side."

Purchased two recliners and a sofa from Bob’s Discount Furniture 9/9/17. Paid $129.99 for a 5-year warranty that is to repair or replace. I noticed recently that the recliner that is used more frequently is beginning to peel/strip. Called the store where it was purchased and was directed to file a claim with Guardian Protection Products, Inc. They responded by saying that they do NOT cover rips, tears, etc. Their website clearly states that they do! Well, I am not going away quickly or quietly... Social media will give them all the attention they deserve. It amazes me how they have an A+ rating with BBB, with all the complaints leveled against them. They need to honor their words and begin to do right by people otherwise they should be put out of business!

PLEASE DONT WASTE YOUR VALUABLE TIME WITH THIS SO CALLED INSURANCE COMPANY!! After months (starting in March) of saying they’d be here (4 times we sat home all day without a call from tech- ) and after several calls and complaints to where we bought the furniture- they finally sent a sub contractor who walked in with a spray bottle and rag saying “I’ve got to at least tell them I wiped it (probably so he’d get paid) take some pics and write a report and left! Very unprofessional that’s for sure!! VERY IMPORTANT: Read their fine print!! Don’t waste your money on GUARDIAN- go buy yourselves a good meal instead- you’ll feel a lot better!!

We purchased a sleeper sofa and it has Guardian Protection Products as a feature offered with our purchase so we decided to take advantage of it. Accidents happen and we thought that if there’s something that we couldn’t clean on our sofa, we might as well get a professional to do it. Then our dog made a boo-boo and it just did it on the sofa and we wanted it cleaned up. Guardian dispatched a service technician within a week. I have a comment about the guy though. We asked him if he could address other portions of the sofa and he said no because he got other appointments to go to but he will do it if we give him 30 dollars. We were bothered that he tried to swindle us for some money. It’s horrible that he represented Guardian.

My puppy peed on the couch. Since the couch came with a Guardian warranty, I filed a claim with them. The process of submitting the claim was fine and everything happened quickly. In less than a week, the techs came. They were very professional, but one thing that I was worried about was that they only cleaned the cover of the cushion. Well, after the accident, I took the cover of the cushion - which a feather cushion - off right away and it was wet. The pee saturated it. I asked them about that and they told me that they don't clean cushions, only the fabric on it. So while the fabric looks good, I don’t really feel like the cushion part itself is very clean. A guy told me that he would take note of that and that he would let the company know, but I'm still not using that cushion.