Guardian Protection Products

We got the best package from Guardian Protection Products and we put the protection plan on our couch and our dining room table. We had an incident with a stain on the couch that we needed to get removed and my husband called Guardian then we filed it online. We were asked to provide pictures, which was not a problem but navigating through the website was confusing and there were more questions that kept popping up. The service technician was sent out four days after we filed the claim and he was fantastic. He did great. You wouldn’t even be able to tell that anything was spilled.

I got a protection plan for the living room furniture from Guardian Protection Products and they told me that before I use the cleaning kit myself, I should call and talk to somebody first so I wouldn’t ruin it. When there was a spot on the couch, I called them. I had to send them an email showing my proof of purchase of the warranty. It took five days for them to get back to me but when I talked to the girl, she followed up quickly. The service technician came and got the stain out.

I had purchased a double recliner sofa with Wyckes in Cerritos and had insurance with Guardian. Now Wyckes was not at all being helpful to get my item fix was not compiling with them to get the information that Guardian was needed to get it fix or the matter replaced. Now Guardian was with me and working together to get a respond from Wyckes to get it resolved. Now they were not able to get Rich the owner of the store to respond to calls or emails and even with me also trying to call and email them to resolve the issue and between them and me going to the store a couple times for him to comply with Guardian. The result was that

Guardian went ahead and issue an authorize payment to Wyckes for the value of the sofa to get it replaced for the same value that I paid.

Our furniture warranty through Guardian Protection Products was actually included with the Ashley living room set we purchased from Coleman Furniture. My son's rocker recliner recently broke. We were so worried for a couple of reasons. One because our son has autism and this chair is actually therapy equipment for him. He needs to rock every morning and evening to regulate his body. Two, the last experience we had with dealing with a furniture warranty ended up taking MONTHS and we just had to purchase a new item.

I read over the Guardian Protection Products that was offered and I thought that it was okay to go with them. I think it's a good plan. There wasn’t a whole lot of thought that went into it. I called for service because the push-back recliner is not mechanized and the back wouldn't go back when you push back on it. It would get back and it wouldn’t go back. I went online, but the website is not customer friendly. I'm not a techie, and so it took me a little while to go through the thing and answered all the questions. And then, I had to send them a picture, and I didn’t know how to do that on my computer, and so we went around a couple of times about that. Finally, somebody helped me and I was able to send them a picture, and then they scheduled the appointment. So, I wasn’t too happy about that initial contact with the company.

Anyone I've spoken with show no interest in coming to a solution, instead they guide the conversation to get you to disqualify yourself from eligibility. I made a claim with someone that barely asked about the situation and the stains on my couch, and simply asked me how and where. Less than 20 min later I got a response that I wasn’t eligible and that it was my final (and first) attempt to file a claim. They word it confusing on purpose, they never have to come through on a claim.. the response says I must have a licensed cleaning agent attempt to clean my couch (on my dime) and produce a receipt in order to be eligible. I have that, I mentioned that, and she refused to acknowledge that. Now anytime I call I get the run around. This service is a joke!

I purchased the warranty for my leather furniture. However, Guardian states the damage is not covered. This company is scamming hardworking people. They should be put out of business and not allow to scammed people.

I purchased a beautiful 2 piece furniture set from Harlem Furniture which unfortunately has turned out to be a horrendous experience. The bed had a piece of the inner wood lining of the bed. Railing break off after about 2 yrs of use. I wouldn't rate any stars for this company if it was possible. I submitted a claim and was told the breakage in wood was not subject to warranty. We have to hold the bed up with boxes and some tape to continue to use it and it is completely useless to all intents and purposes as there is no repair plan or replacement for damaged parts.

We purchased $2,000.00 worth of living room furniture from Bob’s Furniture in November, 2018. We added the Guardian Protection Plan because we were told it “literally covers everything” and were also told it lasted as long as we had the furniture (but that’s another issue and I’ll take it up with Bob’s). Recently a bar in the footrest of my oversized recliner completely snapped, rendering it practically useless. I contacted Guardian to file a claim but due to a miscommunication with my spouse, and the fact that I was dealing with work at the time, I unfortunately failed to list what they would deem a valid reason as to how this happened (we’ve all hurriedly completed things when we have a million other things going on, right?).

The protection plan is worthless. Takes 2 months to get a rude person to come out and clean the stained furniture, and they don't even have the correct equipment to do it. The guy had to use our mop bucket to clean his hose. The couch now smells even worse than it did to begin with, we call to see if anything can be done, turns out the plan ONLY PROTECTS THE FABRIC and NOT the cushion itself. We were also told that the cleaning solution they use sometimes leaves a bad smell and there's nothing they can do about it. Absolutely horrible company and definitely not worth the money because you'll still have to buy a replacement.