Guardian Protection Products

We had a dog spot on the couch, and so I called Guardian to clean it. Reaching them was easy. It was a urine on the seat, so they've put it up the priority status to get someone out quicker. The service technician called me within a day or two. It took him five to six days to come out though but that was fine. He was super nice, professional and easy going. He brought in his own super-duper Shop-Vac and the ones that shoot out the water. He cleaned the entire thing. He also brought his own mat to put down, so that nothing spilled out onto our carpet. It was definitely a thorough job. I've used Guardian's protection plan twice and I love it so far. We still have a couple of years left on it, so it's definitely worth it.

With kids, purchasing a protection plan from the furniture store was a good idea. My wife called in a request as there was water spilled on the furniture and it made a stain for whatever reason. Filing the request with Guardian was fairly easy and they did well on customer service. We couldn't get our schedules together so the service technician was scheduled for dispatch after 2 or 3 weeks. He was there when he said he'd be there, he cleaned the furniture and he did a good job. I was perfectly satisfied with it. Guardian did their job and has done it well. Their protection plan is well-worth what it cost me to get it.

During the first part of October, our daughter was here. She was in the loveseat and put it up and down. Then we went to use it in the morning and the left side wouldn’t work. We didn’t know what happened. I knew we had the protection plan and so I went to the outlet store, but they said they couldn’t help and gave me the name to call. It was the wrong company though and I went back again. Then they changed the service plans of the company and the help wasn’t really happy. They finally got ahold of Guardian Protection Products, which was the company that fixed the loveseat. It went fairly smoothly, after quite a bit of time.

Once, my recliner went halfway up and just stopped. I filed a claim with Guardian Protection Products and I had a great experience. A guy came a week after I did that. He was really nice and was a joy to have in the house. He turned the chair over and looked. At first, he said that he couldn't find anything wrong. He then messed with the chair. It came up a little bit, and then it stopped again. He then turned the chair over and he found a bare wire, which he re-wired. I would highly recommend this company.

I got Guardian Protection because of Murphy's law so my furniture wouldn't get so messed up. Then, my little dog got sick on my couch and it was easy to file a request. The wait time on the phone was astronomical and long, 30 minutes plus, so I got online and submitted stuff. Guardian took 5 days to dispatch a service technician and my experience with him was super easy and quick. Apparently, dog sickness is easy to get up. The couch is now good and Guardian has done well. I appreciate it. Guardian's plan is definitely worth it if you need it. Typically, one would need it over five years so I'm glad I did.

They will find any reason in the world not to honor their services that we pay for. Waste of human life. Absolute garbage people. My chair has a 5 year warranty and it's only 1 1/2 years old. I travel for work and leave it at my mom's house and it will working and they refuse to fix it.

The experience started with a 45 minute hold to file a claim. The rep was nice and told me they could send a tech out to look at the chair. They told me it could be up to 15 business days to be contacted. I followed up with an email at 9 business days and they said it was pending. On day 14, I had a missed call from them. I called back and was place on hold for over 30 minutes and then offered the option for them to hold my place in line and get a callback. I chose that option and no one called back. I called again the next day and was on hold for over an hour to get a rep. I was informed my claim had been denied. When I questioned the rep further, she shared the details of my claim and the information was incorrect.

I got Guardian's furniture protection in case something happened and then an incident occurred. There was a spill on my couch and so after I filed a request, they helped me and sent someone out to clean it up. I love the service that was provided.

The end recliner on my reclining couch broke in Sept. I immediately filed a claim. After numerous calls, emails and constantly following up my couch was replaced 2 months later. When they came to switch out my couch, we noticed that the metal piece that was broken under the couch had digging into our tile every time someone sat on the couch. We were not aware of this at the time. This caused damage to 2 of our the large custom tiles. I called Guardian and wanted to file a claim on the damage to our tile. They refused and said it was not their problem.

Accidents happen so I got Guardian's protection plan and it's worth it. My husband tripped over my dog's bone when he was walking towards the couch with a big bowl of cereal. He fell on the couch and so did all the milk. I filed a request with Guardian and it was very easy. They were responsive and quick. The guy came to the house within 2 weeks and he was really nice. Now, the couch doesn't smell bad anymore which is a good thing. The cleaning kit given during the purchase of the plan is excellent too. I would definitely suggest Guardian to other people.

Mostly because I had a cat that scratches, I decided on getting furniture protection. I got Guardian and I had to contact them for service as my ex peed on our bed. Guardian was able to send their tech out in about four days, and he was fine. The only thing is that the cleanser that he used smelled worse than the urine, so it made it worse.

My dog urinated a bit on the edge on the couch. When we purchased the Guardian Protection on the couch, I was told that I was covered in anything like that, or if it’s a spill or the dogs chewed on it, it will get covered. I thought buying the protection plan was better for me than buying another sectional or the top piece of it, so I can save money. The call was fine and the reps were able to help me perfectly over the phone. The service appointment was set up for the week after that call. However, when the tech got here, it was the worst experience.

I bought a recliner at Bob's and purchased a Guardian Protection plan along with it. One time, I tripped and stepped on the recliner so I needed it cleaned. I made a claim and the rep I worked with was good. It took about a week for them to dispatch a technician who was very nice and he tried to clean the stain out. But it is still there and you could still see it. While I like Guardian Protection to know about the stain, I didn't bother anymore cause they said I have to take pictures and send it over to them.

My grandson peed on my couch so I called Guardian Protection Products. Though they dispatched a technician in a little over a week, I would have liked the job done right away. Still, the tech they sent was very good. I recommend Guardian. Getting their warranty was a good thing to do because I never know what can happen.

Somebody came here to clean the furniture, but I was not happy. They just cleaned some spots. The arm of the furniture is dirty. Nevertheless, the other time that I called for the repair of the recliner went well. I've had the protection plan from Guardian for almost five years now.

I've had Guardian Protection Products for my La-Z-Boy for three years and I received a cleaning kit with it. I took my La-Z-Boy up to La-Z-Boy in Eugene and they took over filing the service request. It was quick, and I'm satisfied with the process. I'd tell friends to get Guardian Protection Products.

My eight-month old son had threw up on our furniture. We needed Guardian to come in and clean it, and it took a week for them to dispatch a service technician. It could have been quicker being that it was our child's stuff, but the tech did a good job. My street is not the most parking-friendly but he was able to come in, he stood for about half an hour and did what he had to do in terms of cleaning the sofa cushion that had the little bit of baby vomit on it and he took care of it.

With every piece of furniture I buy from Jerome's, I get haggled into purchasing this warranty. And every single time I try to use it they never come out. I've tried it with my mattress with my recliner and now with my white leather couches. They show damage and I have sent all the information you need to send only for them to tell me it's not covered! This is BS, scratches, pet damage is Coby, that is exactly how the sales people sold me the warranty in the first place. Now they're going to tell me it's not covered. Will never buy this warranty again and I do not recommend them. Save yourself time and headache. Protect your furniture and by mild cleaners or make it yourself.

One time, I had a stain on my couch and I called Guardian Protection. They dispatched a technician within a week or so but then I wasn't really satisfied with the process of getting their techs to come back. Even though there was an extra stain on the couch when they arrived, their techs said that they had to do the one I complained about and that they can't do more. I felt that was messed up because I just didn't book both stains at the same time. I went through a logbook-type request with a lot of questions to get them to come do the other stain. Still, their techs were fairly quick and everything was done.

My son was sick and he threw up on a part of the couches. I called Guardian Protection Products and they sent me a text in about two days. Dealing with them was easy. They told me that a representative was gonna call me. My appointment was in the afternoon at around two and the guy called me early at around 10. I had appointments to go to, so he called me a couple of times to make sure that I was gonna be home.

We have a protection plan with Guardian Protection for our indoor couch and bed frame with an upholstered headboard. Our dog peed on the couch and it smelled like pee, plus it had a little stain. We tried the cleaning kit but it didn’t completely resolve the issue. My wife called Guardian and the request was handled well. Within a few days, they sent a tech. He wasn’t a talkative guy, but he did what he was supposed to do.

I’m very happy that my family and I had purchased the Guardian protection plan. It’s very helpful and I would recommend it to anyone who gets furniture. It’s important to have protection plans because things do happen. Our couch bed had pet stains on it and when I filed the request, the people I dealt with were very helpful and professional. They wanted to make sure that I had the protection plan and they gathered all the information that they needed from me. They were also very detail-oriented. They wanted to know the detail of what the problem was so I explained what my problem was and what I would like to see happen. Then they explained that they would try to take care of the problem and if not, then they would replace the couch bed.

Have tried to get my furniture tear fixed for 2 months. They keep giving me the runaround. "Oh we didn't get the info via email." "YES you did... I can show ya the email." "Text us the pics," "Oh we only got 2 of your 3 texts." What kind of scam are you people running?! Will never purchase from Ashley again because of this company! Will be making a vlog on Youtube... and contacting Better Business Bureau for sure!

Guardian is well worth it. I do not usually buy a protection plan but I purchased it on several different things and it is mostly on lighter-colored living room and family room furniture. I just repurchased a whole new set for a family room and since it is light colored, I added it again to Guardian. Recently, I used it as there was a stain that appeared on my ottoman that I couldn’t get out with just warm water. Filing for a service request was very easy. I called them then someone called me to make an appointment. The rep was very polite and good. She worked around my schedule and was quick to dispatch a service tech. Then the tech called me and made the appointment. He also worked around my schedule and came later in the evening which was good. He had helpful ideas about some of the pilling I was getting on the furniture and how to get rid of it and what I can do to treat it. He was very good.

I bought a sectional on Jerome's and they offer a insurance for the sectional we buy it for 5 year of protection. I call to tell them that the sofa is ripped and they told me that they will send some papers that I have to fill and I did it I send it back to them and I never received a answer from them. I call again and the lady from customer service was so rude and she didn’t help me and I was on my warranty time. I don’t know why she wasn’t able to help. She said, "That went. You report a incident you 30 days to send papers. But if they don’t received the paper on time the claim is closed." But I send the paper but she said, "We didn’t received nothing and your case is closed" and I said, "Could we open a new" and she said, "No." "But I still on my warranty" and she keep saying, "No. No. No" and I hang the phone. I just want to tell don’t buy that insurance. It's the worst experience.

Beverly, the owner of the couch, got sick on it. It smelled bad and needed to be cleaned up. I contacted Guardian Protection and I had an awesome experience with them. They asked a lot more detailed questions than I was anticipating but that was no big deal. I was also calling to see if I could take the covers off and run them to the washing machine without damaging them, and Guardian covered that. They came out and dealt with the whole thing for me. So, it was great. But I had to schedule the appointment a week out because Beverly was in the hospital. When the techs were here, they were in and out very quickly, and they were very polite. They did a great job and I was a little jealous of the cleaner that they have. We have a little pet stain eraser and that is a toy compared to what they have.

I had bought a bed frame from Bob's Discount Furniture and purchased this bogus protection plan. My fiance sat on the bed and the whole bottom let out and broke. I was told him SITTING on the bed and it breaking was normal wear and tear on the bed and they do not cover it. If this ever happens to you tell them you were having wild sex bouncing up and down and it broke because apparently that IS covered. Second I purchased a couch with a recliner and Chaise lounge. The handle to pull out the recliner is made out of PLASTIC. It has been 4 years and finally broke. Well that's not covered either. This couch was $999 and the protection plan was $99! These people are nothing but a scam. Two different items two different reason why they cannot cover it. What a waste of money.

I have indoor furniture protection with Guardian Protection Products. I got my furniture and before I could get home, my dog peed on it, so I called them. The rep was very friendly. It took them two days to dispatch a tech and it was really quick. The tech was great. She explained to me what she was gonna do and she took care of it. She told me to pretend it never happened because there would be no more stain or odor, and there wasn't.

I have a pet and she got sick on my furniture, so I wanted Guardian to come and clean it. It took a bit of time to get everything set up but otherwise the experience was good. It took a couple of times to dispatch a service tech. I had to email them requesting some other information and there was a bit of delay in that aspect, but they handled everything in a timely manner for the most part.

Do not buy this protection plan! They make you go to all kinds of red tape… Just to decline the request for repair. They will find a reason to decline it… Consider yourselves warned! Do NOT buy this protection plan!