Guardian Protection Products Reviews

Purchased a Sofa/Loveseat Combo from a local Ashley Furniture Mart and paid an additional amount for 5yr warranty. In less than 3 years the sofa and loveseat started ripping out in front of seats. Filed claim with Guardian Protection only to be immediately denied --- stating that the ripping and tearing of vinyl is not covered. Do they even cover and pay for any type of claim? Appears to be a money making scam company. Ashley Furniture should investigate the authenticity of this claim and the GPP claims process.

Really - zero stars. I submitted a claim for broken recliner - bolts were stripped and the recliner started to fall apart. They declined the claim saying, "that stain is not covered." Stain was never mentioned. I submitted a new claim really spelling out the frame problem, even citing the paragraph in the contract that covered it. They declined it because, "a previous claim had been submitted." Never buy anything from Bob's. They hide behind this group that is a fraud.

Refused to replace or repair my furniture. I called 5 times and still can't get my broken furniture fixed or replaced.

I purchased a warranty for a $5,000 sofa, expecting coverage as outlined in the terms and conditions. After three years (still within the warranty period) I experienced an issue that is explicitly covered under warranty. I submitted a claim which was denied almost immediately with a generic response stating that this wasn't under warranty. I responded referencing the specific section and clause in their warranty which indicates this issue would be covered. After that Guardian Protection Products stopped replying to me altogether despite many follow-up attempts. I have called, I have messaged through the portal multiple times and have received no further response. If you are considering purchasing a warranty through Guardian Protection Products, be aware that even when you reference their terms directly they will not respond, let alone stand behind their warranty.

I purchased a Guardian Protection Plan for my ivory-colored sofa and was very disappointed with how my claim was handled. When a couple of stains appeared, a technician came out to do spot cleaning. Unfortunately, after the service, the treated areas looked uneven and inconsistent compared to the rest of the sofa. I reported the issue, and a second technician was sent out. Instead of correcting the problem, he only took photos and said he would recommend a full cleaning or possibly fabric replacement.

This has to be the worst insurance - repair company I have ever dealt with. You just go around in circles with them. Basically they are not going to repair your furniture and it’s a big waste of money, likely a con. I can’t believe La-Z-Boy furniture partners with them. I will keep that in mind for future.

I purchased Ashley leather furniture Emilia modular sectional worth over $5000 in early 2024. Late 2025 there was an incident that lead to damaged furniture. My son fell into the sectional when he had a seizure. I called and reported to them. They sent their middle man to access the damages. As usual 😒 he works for the interest of Guardian not for their customers. The claim was denied they stated over time usage and normal wear and tear. This is my ticket number **. Every effort I made to explain fell on deaf ears. The staffs are very rude, unprofessional, nonchalant and mean spirited towards me. We spent over $5000 on those furniture. Now we are looking to buy another set. Keep away from Ashley Emillia leather, it's the worst of modular furniture ever. Guardians wars should be shut down permanently for defrauding people. Be warned.⚠️

I made a claim for review Match 10, 2026. I covered my bedroom suite by this plan. I had a spill on the dresser which caused small discoloration. My claim was denied immediately and even through their dispute process it was denied. I personally have 20+ years of dispute experience and know that due diligence was not warranted. This plan and coverage is a complete waste of money.

Horrible experience with this protection. Between trying to file a claim, speaking with a representative, and any claim you submit gets denied. I have submitted 3 different claims for 3 different items in 3 different occasions and all have been denied. When you follow up with a phone call to speak with a representative wait time is over 40 minutes and although they say a supervisor will call you back I haven’t heard back. Such a claim my money and trust went to this protection.

DO NOT GET IT! They do not honor anything. We made a simple claim where the bed frame failed on a corner. You'd think that's an easy one. Nope. Several backs and forths. No phone calls. No return emails. Then tried to wait until the insurance was almost run out. Don't waste your money.