Guardian Protection Products

On Christmas time, we had an issue with some spilled soft drink on the cushions. I didn’t wanna void the warranty, so I called Guardian for stain removal. The tech came within the week and he did a fine job. It took him 20 minutes to get the stain out. So far, my Guardian Protection plan has met my expectations.

I purchased the protection product for stains on furniture from Guardian Protection Products. I have a chaise lounge was a stain and a bad smell that had to come out, so I requested for service. However, the experience I had with Guardian's customer service was not so good. I called three times within a week and was on hold for over an hour for all three times. Also, they let me have the option to have a call back each time where I would list my place online. I opted in to do that a few times, but nobody called me back. An hour for three days in a row on hold and I still didn’t get anybody. By the fourth time, I called the furniture place where I got the furniture and they gave me a different number to call. I was able to reach someone and a technician was dispatched within two days. Everything went well when the technician came out. He took the stain out and took the smell away. It was easy.

VERY BAD EXPERIENCE WITH GUARDIAN, ORIGINAL CLAIM WAS SUBMITTED IN NOV 2018, NOT HEARD ANYTHING FROM THEM TILL FEB 2019.

After calling them multiple times holding online for hours finally I got someone to speak and said that the stain on my table is not covered but it's a oil. I explained to them it's not caustic oil and the stain is caused by food preparation oil. Still they deny it. Basically they will come and clean if there is a beverage spill which we can do it ourselves anyway. Why pay almost $400 for nothing. Run away from this company. Never ever purchase anything from them. Save your money.

I purchase a 5 yr plan for my leather sectional and I have tried putting in two claim where a seam was coming apart and also were my toddler has teethed the one side of the cushion. Submitted the photos requested and was supposed to hear back in 5 business days. I had to call them to find out what they were going to do about it. After over two weeks waiting for them to say that it looks like a condition of the leather that they don’t cover that in the plan even though I had the exact incident. They told me it would have to be a puncture in the leather or a significant rip for them to consider it.

I have a sleeper couch I purchased at Bob's two years ago. Whatever mechanism holds the bed up when it is put away seems to have broken, thus resulting in the cushion sinking down to the floor, rendering the couch itself unusable. I took every picture, from every angle, showing the extensive damage caused by this one part of the couch breaking. I have a copy of my Protection plan, which includes all the relevant information of a store receipt. After speaking to two separate customer service people, I am still receiving requests for the invoice.

I've had two claims with Guardian for my sectional sofa, both times for a urine stain. The first time, I wasn't registered so I had to wait almost a month before it got through. But after that, the repairman came out within a week. The second time I filed a claim, it went much smoother. The tech called me the same day to set the appointment and he came out two days later. He was awesome. I just hope that Guardian would offer structural damage coverage in their future plans with the companies that they sell their products to.

Consumer Alert!!! This company is a certified SCAM! Do not purchase any of their protection plans! Steer Clear! They won't even honor the simplest of claims. $8 spring plates broke on 1 of 4 $800 Rocker Swivel patio chairs from Carl's Patio. The brochure falsely claims any frame or structure related damage is covered, but a simple $8 fix was denied. I ordered replacement spring plates from Amazon and made the repair myself.

Over a month ago, a friend sat in a patio rocker/swivel chair on my back deck. The weld broke that holds the chair together. The chair cost $2430. I contacted Guardian who demanded a copy of the original invoice and photographs of the broken weld. After trying twice and having them claim they didn't receive the documents, we sat on the phone with one of the clerks until she admitted that they had received the information. Now the fun starts. They tell you, once you've run the gamut of documentation, that your claim will be assigned to another department that will take up to two weeks to review your claim and try to resolve the problem. Three weeks later I get a phone call from a company 2,000 miles away telling me that they've been hired to fix the fabric tear in my chair and that they're going to find a local company to do it. I explain that it's a weld and they reply that they don't weld anything.

We had purchase a power oversized recliner from Boscov's department store about 2 years ago and purchase the extended warranty from Guardian. The back of the recliner started to lean to the right and you began to sink down in the right hand corner. I just from all the stress that it was causing it finally broke. The first time that I had tried to call Guardian. I was on the phone for over 40 minutes and got no answer. So finally upon calling at exactly 8 am I finally got someone. I explained what happen to the recliner and their response was “how did it happen”. How do I know how it happened it just happened.

One my chair handle broke and I called Guardian to claim since I purchased their 5 year warranty. I didn't know how it broke and I told them am not sure how it happened. So they rejected my claim saying it is caused by normal use. How can I break the armchair by normal use. Their way of rejecting by looking at incident is awful. Such a bad service and way to rip off your money. So if you are a person who never lied better lie when you talk with this cheaters about the incident that caused the damage.

I have two areas on the back of my 3 year old sofa where a piece of wood or metal are sticking out (has not yet punctured through sofa fabric, but has damaged drywall behind it). I called to report situation to Guardian, as I purchased a 5-year warranty. I have no idea how this happened to my sofa and it currently doesn't seem to be affecting the sofa's function. Guardian WILL NOT cover any damage unless you know exactly how it happened. This is so disappointing and absolutely ridiculous!

My outdoor couches are covered under Guardian Protection's furniture plan. I filed claims and the first one was when my niece was playing with nail polish and it stained my couches. The second time was when I was pulling out a furniture into my living room, it got caught in the loveseat. I called Guardian and it took me almost 40 minutes to speak with someone. There was a long wait time. Besides that, my concerns were addressed. And my only thing is the people that they bring in to service my stuff aren’t the most knowledgeable people, and I'm not happy with the level of work that I've received.

We have Guardian Protection Products for the couch and two recliners we've purchased. My son had a bloody nose on the couch and we called Guardian for a service request. The customer service rep was quick at getting somebody out here. The technician came the next day and he was great, very friendly and professional. Guardian was good overall.

We had a La-Z-Boy sofa and one of our dogs had a seizure and an accident on it. I filed a request on Guardian and the reps I talked to were great. They said that they'd come out and take care of it. The service tech came out about a week later because I wasn’t gonna be there. The guy got it done quickly. He cleaned the furniture and there was no smell and no residue left on it.

If Guardian can find a loophole to deny a claim they will. A technician gave us instructions, which we followed, then a claim was denied as a result. The technician didn't report his instructions to us so it was assumed we lied.

Guardian Protection Services sold me a Goof Proof warranty for my boy's bunk bed. They promise to cover the need for any goofing accident that happened, however when I called they told me they can't cover my bed.

Purchased a very expensive dining room table with 6 side chairs from Morris Furniture Company that was delivered and Guardian Protection Plan start date on 1/14/2017. I purchased a Premium 5 year Guardian Protection Plan Plus for $349.95. Our dining room very rarely gets used. So there is very limited "wear and tear". Since delivery, it has been used twice, a baby shower (April 2017) and during a family gathering (November 2017). On Saturday, January 12, 2019, we had friends over to watch football. Once friend grabbed a dining room chair and moved it over around the couch to sit and view the TV. When she sat down in the chair, the wood frame completely split. My guest and myself were both mortified. I reported the claim online on Monday 1/14/19 and received a response today 1/21/19.

I purchased 2 leather couches with built-in electronic recliners from Bob's Home Furniture and also purchased the 5-year Goof Proof Plan offered by Bob's through Guardian for $129.99. This is a review of 1) the couches and 2) my experience with the insurance coverage. 1) The couches: The couches were very comfortable, but not durable at all. We experienced accidental damage to them which should have been covered by the 5-year Goof Proof Plan.

I would never buy Guardian again. We bought protection for all our furniture and our experience has been terrible. Our puppy peed on the carpet, and we had them come out to clean it. When the guy came out, he was very nice. He cleaned it and we paid for the service. And now, I have three huge circles exactly where they cleaned my carpet. The circles don't go away and they are like dark blue versus the light blue all around. I have a $10,000 carpet that I bought Guardian for, and it should be like it was. Now, it looks retarded. So, I've been disappointed.

I purchased a five-year warranty from Guardian and it's really nice. I called because I have a newborn baby and when I was changing her, she peed on the couch. Then with the other couch, I had Coke in the middle of it. The representative that I dealt with was perfect. I told them I’m not good with describing and she was helping me. She was pretty good. Plus everything that she said was true.

I purchased a warranty on my couch and loveseat and have called various times to file a claim. I wait on the phone for over an hour several times with no response. Even leaving a call back number gets no response. I have all my paperwork, have gone online to register a claim, and still no luck. Someone, please tell me, is this place for real?

I Purchased a lot of furniture from Bob’s which is great and customer service great! I also purchased the Goof Proof with these items! DO NOT get the GOOF PROOF! I made three or four complaints to Goof Proof and never did they fix any of the problems! First they do not cover any electronics for the recliner’s only the motor which will never go! As far as Rips, Springs wear and tear, broken base, anything, they will not fix it! Trust me!

We had a puppy throw up on the couch and when we filed the request with Guardian, they got ahold of someone right away. It was a couple of days before a technician could come out though, and I was afraid that after a couple of days, the couch would be stained so bad, they wouldn't be able to get it out. I would have liked to have them come right away. But it was okay and the stain was removed. I also kinda felt sorry for the man because he had to come from Iowa City and the job only took him about a half hour. So he really had to drive quite a ways to get here. But he was very efficient.

Our baby vomits a lot. I submitted a claim to Guardian Protection for the sofa and the dresser, and I told the lady on the phone that the right side of the sofa was more affected. That’s where it was concentrated but it was all over the sofa. The technician was very quick. I left for the supermarket just to buy something. He got to the house and when I came back, he wasn’t there anymore. He only cleaned a small part of the sofa. If you call for two pieces of furniture, Guardian should do both. The technician only did one and didn’t even do it completely. But at least he came two days after our call.

We bought our couches with Guardian Protection Products warranty and it covers all staining or spills. One time, we had some friends over and one of them spilled some soda on the couch. My wife contacted Guardian and it took about 11 days to dispatch a technician. The technician was able to remove the stain. Guardian has met our expectations so far and I would use them again.

We purchased a sectional and dining room set from Bob's Discount Furniture with the Goof Proof Plan. After a few weeks I noticed a small hole in the bonded leather seat cushion of one of the dining room chairs. When I called the Goof Proof warranty, I couldn't provide a specific occurrence, as nobody saw the puncture happen, the claim was denied. The agent claimed that she couldn't tell me that a specific occurrence was needed to approve a warranty claim. When I spoke to a supervisor I was told that a specific occurrence was needed because the incident might be included in the four pages of warranty exclusions.

Guardian Furniture Protection Plan covered pet stains, rips and tears for our leather sofa. I had a pet stain on the couch. I also had little like hairs from clothing from sitting on it and just little, teeny tears. But that wasn’t addressed. The one I spoke to that actually set up the equipment was really nice and helpful. I’ve actually requested help before too, and no one ever came out.

These people are the biggest fraudulent company that I ever had to face. They can’t fix anything and they are big time scammers. Just because of these frauds I also had to stop purchasing furniture from Bob's furniture.

These people will play you out of your money for you to get warranty, but can’t help fix nothing. Their customer care are nice, but their system sucks. All the products that they say that they can repair or replace. It’s false information just to get money! Very disappointed.

I purchased a $370 protection plan for my leather furniture. Among other things, it covers "accidental stains caused by cosmetics". I used a mineral-based lotion that stained the leather recliner in one sitting. So I looked up my protection plan and called them. Their system is designed to cause a fail for all claims submitted. Both a rep and a manager told me that because I used the word "discoloration" instead of "stain" and "lotion" instead of "cosmetics" in my initial description, my claim was denied. After I pointed out that the dictionary defines stain as "discoloration" and the FDA classifies lotion as a cosmetic, she told me I could submit a picture. I did and have not heard back from her. Not that I expected to.