Guardian Protection Products

On July 16th 2020 I bought $1,500 worth of furniture from Ashley Furniture. I got the protection plan for $169. I have tried to place a claim with this company for scratches and gouges in my furniture. They denied my claim stating that it was already claimed. This stuff that I sent had nothing to do. That was new stuff. It was not the same I sent pictures of recent damage and still got denied. Guardian Protection plans are a joke. I will never buy another protection plan from a company or even buy furniture from a company is Guardian. Is there insurance? So basically I have a piece of garbage furniture and can't get it fixed because they're claiming that I had already filed the claim with the same damage. It's not the same damage. It's even more damage that I did on my own, the footboard did not have any peeling.

This company does not call you back. They will always find a reason to deny a claim big scam. They denied my claim without even discussion. I grieved denied claim and they found a different reason to deny.

If I could give less than one star review I’ll do it, but for now one star. This company is a scam. I purchased my living room and writhing 3 months one found got a ripped, I file a claim and never answered me, 6 months and no one contacted me, I am very disappointed because we purchase that guarantee for nothing.

I purchased a Warranty to protect my furniture for damage and stains. I’ve submitted 2 claims. One for a stain and one for the recliner chair that broke. I waited months for my claim to process. Called numerous times trying to speak to someone for an update which there's no live representative. Then finally the first three responses was they needed pictures. Mind you pictures were uploaded in the original claim submission. Then my stain claim was denied because I didn’t know how the accidental stain came about. After much back and forth about the broken chair that claim was finally repaired. Now I just continue to get emails saying they are working on getting a servicer. I’ve been waiting more than 3 months. I just bought a new bed set and was offered a Guardian plan which of course they won’t get another dollar from me. Don’t give them a dollar.

They take at minimum 2-3 weeks to even respond. My 1st claim took 3 weeks to get a response and said the rip was a manufacturer issue so they didn’t cover. 2nd claim was a vomit stain which took almost 3 weeks for a call. Who waits 3weeks for vomit smell and stains to be removed from a sectional?? We had to pay someone else bc they took so long with no response. Never purchase this on any furniture. Waste of money with their lack of response time. If they told us it can take 3 weeks for a response we wouldn’t have purchased.

I had put a claim in for my furniture in Dec. It's been 3 months and my furniture is still broke. And the two techs that was suppose to come out never showed. So now I have to wait for how long. When I call can never get through and then they say wait 3 to 5 days. This is uncalled for and very bad business. The last time this happened they took care of the problem but this time not again. Very bad.

Do not buy Guardian Protection Warranty for your furniture ever! This company just takes your money and do nothing for you. I recently submitted a claim to have my couch and ottoman cleaned up after trying the cleaning product received with my furniture purchased at Rooms to Go. Two claims were opened - one for each furniture. Ottoman claim was denied right away. Couch was approved and a technician from Fast Furniture Repair LLC came to my house to "inspect" the furniture, even though I had the approval to get it cleaned.

Purchased a 424 dollar warranty to cover some movie theater chairs. The motor in one of the chairs failed so I called Guardian. Guardian did contact a repair company to come look at the chair. The repair company scheduled a time (I was not allowed to request a time) when I was unable to meet. I informed repair company that I could not be available. Guardian then took position that my not being able to meet on the repair company’s schedule voided the terms of their contract. You cannot call Guardian - no one picks up the phone. This company is a fraud. I have contacted the Arizona states attorney general's office in an attempt to have this company no longer be able to sell policies in this state.

I purchased this protection plan when I bought an $1800 sofa at Bob's 1.5 years ago. Last month, someone sat on the middle part and the whole back of the frame snapped (and no, this wasn't an enormous person like you would think!) We laughed it off and I immediately patted myself on the back for getting Guardian protection. I was way off. Filed a claim which was rejected because they said the damage "wasn't accidental?" What qualifies as an accident to them? The customer service is literally nonexistent, if you try calling they just leave you on hold forever. Bob's also is no help, since the furniture held up for the first year they don't cover it. Now I'm out $1800 plus the Guardian Protection plan which was several hundred dollars. I will never deal with either of these 2 businesses again.

Purchased furniture from Bob's Discount Furniture, purchased the 5 year plan as part of the sale, (Guardian Protection Products). Made a claim for a seam separation. Was rejected. I will never buy from Bob's again and will share my experiences with family, friends about the poor customer service of both Bob's and their Warranty partner, Guardian Protection Products. Do NOT purchase the warranty. It is a scam, I cannot understand with almost all the reviews on this site of 1 star, and I am sure it would be a negative rating in they had that option, I would. Why are these businesses allowed to stay in business? So many hard working people get ripped off and are left with falling apart furniture and having to spend more money to repair or replace the furniture. When will there be accountability for these scams??