Guardian Protection Products

Bought insurance, made a claim on a VERY expensive sofa, and was informed I was not covered: Claim Number: ** Guardian Protection Products has processed the claim to your furniture. The damage you have reported is not eligible for coverage under your protection plan. The plan you purchased from Florida Leather Gallery does cover your furniture for various damages to your furniture however your plan states foam loss is specifically excluded from coverage. Responses to this email are not received.

If I could give zero stars I would. I bought my sectional couch from American Freight 2 years ago (mistake #1).The sales guy reassured me this extra protection plan from Guardian would cover ANY accidental rips, cuts, tears, etc. Which is completely false. I was vacuuming my couch with a vacuum attachment. I was not aware until after the fact that the attachment put little cuts on the couch. I contacted Guardian, sent pictures, followed their protocol. And of course I was denied. Their reasoning was that it was considered an “Unauthorized Cleaning.” This company will find any way to discredit your claim. Such a scam, this company needs to be investigated further.

Bought a recliner from Bob's in 2017. Bought something called the "Goof Proof" plan too. In 2019, recliner malfunction (wire for headrest cut in two while easing back). Bob's denied repair, Goof proof denied too. Called Guardian, long phone call explaining situation; they took my info, and said they'd make a determination. Result? Denied! They said: "We don't cover the electrical components such as wiring. We cover the frame issues if there was a frame breakage." Then why make me explain my whole wiring problem? Just tell me up front and I'll go away! Bottom Line? Avoid Bob's, Avoid Goof Proof, don't buy a protection plan unless you have a lawyer with you.

If I could give 0 stars I would. We bought a couch a year ago from Bob's Furniture and the seller told us that adding Guardian Protection is the way to go--covers any accidental damage from pet or human. A month ago my dog scratched the couch, I called Guardian, they said, "Send pictures and wait to hear from us." 3 weeks later - still nothing. I emailed pictures again and I called again and they said - “You'll hear from us later today.” Another 3 days later I called again since didn't hear from them and they told me my claim is actually denied. They don't cover pet damage. So I wonder if they don't, why they didn't tell me first time I called and why would they lead us to believe they cover anything just to sell you the protection plan but then find reason not to do anything. Very disappointed. It's total scam and you're better off not even bother with them.

I filed a claim with Guardian in April 2019. It is now June 2019 and the issue is still not resolved. They look for ways to deny your claim as they give ridiculous and tedious instructions so that the customer can easily make a mistake in their response. If you misspeak or don't get something to them exactly as they say, they will deny your claim. Do not buy Guardian furniture insurance. No customer service or resolution was offered even after several emails and phone calls.

Purchased living room and bedroom set and was pushed on the $99 insurance was told that "why wouldn't you get it? They cover anything over the next 5 years and if they can't fix it then they will replace it". Well needless to say "Guardian Protection Products has processed the claim to your furniture. The damage you have reported is not eligible for coverage under your protection plan. The plan you purchased from American Freight does cover your furniture for accidental rips, cuts, punctures however your plan states foam loss and separation of the seams is specifically excluded from coverage. The plan also excludes hardware damage and is not covered under your plan."

After being sold my sofa and chair, I got the 5 year protection plan. Covers stains, faulty foam (if it goes flat) etc.. Well after filing a claim they pointed out they cover nothing. My couch sagged and droopy in spots, chair got a stain. They did nothing. I advised them to call the store and "shop" them, ask them about their product, what does it cover and tell me the response. They again did nothing, not caring how many people get screwed by the salesperson trying to make the $10 commission. Guardian Protection only wants your $$, doesn't care how it gets it. "SORRY, BLAME THE STORE, NOT OUR FAULT."

We purchased the protection plan for a leather sofa and two side chairs. After less than a year the sofa was showing signs of wear in the seat and foot rest area. I filed a claim with Guardian and it was denied. Nothing caused this condition other than normal usage. Fast forward another year and the two side chairs have holes wearing in the seats. So again I filed a claim only to be denied yet again. I had documented pictures, all of my receipts and copies of the protection plan. It has been a total waste of $299. Would never purchase this product again.

This company is horrible! I got a protection plan from them through Jerome's Furniture (who has ceased doing business with them). I had a number of small damage spots on two pieces of bedroom furniture. I sent them pictures and explained what happened. All damages were deemed ineligible. What is the point of paying for a protection policy if it doesn't cover anything??? Total waste of money! Don't buy a plan from these crooks!!!!

I bought 2 Loveseats from Ashley Furniture Store for over $4000.00. I also bought the extended warranty from Guardian. The motor went out on the foot part of one of the Loveseats. I called Guardian on the 18th of January 2019 and reported the problem and told them EXACTLY what part I needed. (The same part on the other Loveseat had gone out a few months before, took Ashley Furniture Store 3 weeks to get the part and get someone out here to put it on), so as I said, I KNEW what part to ask for when I called the first day about THIS Loveseat.

I had a bad experience with Bob's Furniture. I bought furnitures for over $7,000 and added protection to all piece of furnitures, being said I know I have 3 children and accidents happens in life. My son decided he wanted to open the crazy glue and while he tried to do that, it squirted all over my couches. Not on purpose of course by accident. The crazy glue has caused peeling to the couch. I was told by the store by multiple staff if anything happens I would be covered. Little did I really know. I called Guardian about the furniture. They said it's not covered.

Paid almost 3K for a sectional couch with the Guardian 5 year protection warranty. A piece of wood broke on my recliner chair which made the cushion rip apart. Guardian replaced the wood but would not replace the cushion on the recliner because that is only covered for the first year of purchase. To me Guardian just don’t want to replace the recliner to save themselves money. I do not recommend Guardian when it comes to replacing sections of a couch when your warranty is about to expire! They will do the maintenance but will not replace anything if your warranty is about to expire. Would not use them again when I purchase a new sectional couch in the near future.

We bought about $5k in furniture at Ashley and was told by the sales rep. we would have the ability to replace any tears or issues with the couch and other items. We found tears in the couch that happen due to our kids and was told that is normal wear and tear that is not covered? The customer's service while taking the claim was the worst... The lady changed my terminology so that it would be rejected and long story short I WILL NEVER PAY FOR THIS AGAIN. I have been duped into paying for an insurance policy that was told would be basically a no questions asked policy if I just report the damage within 30 days... I did! They will turn any situation into a way of not paying the claims.

My grandson threw up on the couch and Guardian Protection sent someone to clean it a couple of days after the call was made. I’ve used them in the past on various things that I bought, like furniture sets and the protection plan has been good.

I purchased this plan 7/10/2017. I made 2 claims and was denied for both. The customer service department is rude as well. They don't do what the plans says it covers. If you buy furniture DO NOT USE GUARDIAN!!!

Bought a Guardian Protection plan (five years) for furniture from Bob's Discount Furniture. Plan was to cover mechanical as well as other damages done by accident. Ends up that their definition of accident is a confusing/misleading series of nonsense questions. I filed a claim about a mechanical issue on a recliner and it was refused based on their interpretation of what an accident is. Their customer service is dismissive, rude and condescending. I followed up their email refusal with a phone call where I was put thru a CSI type interrogation. Got an email denying the claim again with a closing note "Thanking me for being a valued Guardian customer." Stay away from this scam.

Guardian Protection Products is such a waste of money. I've made three claims and two out of the three have been denied. Still waiting to hear from them regarding the third claim. What is the point of purchasing the warranty or protection plan if Guardian isn't going to do anything to service you? It seems like they only respond to reviews with 5 stars. How about responding to and helping those who give the product or service a low rating.

After my animal urinated on our sofa, I submitted a claim with Guardian Protection Services. The filing process was easy and it went very well. They emailed me. A guy then came after a week. He only took 15 minutes so I don't know if he did a good job or not. The smell was reduced, but my husband still feels like the sofa smells. I would get back to Guardian to see if they can send someone again and maybe this time around, it'll be perfect.

I purchased a protection plan for our sleigh bed frame since it only had a 1 year warranty. The frame we bought is heavy and bulky and sturdy and should have never had an issue but we bought the insurance just in case. When I filed my claim I told them "I sat down on the bed, and the frame gave out. I basically fell to the floor on the mattress. The rails came apart from the side."

Purchased two recliners and a sofa from Bob’s Discount Furniture 9/9/17. Paid $129.99 for a 5-year warranty that is to repair or replace. I noticed recently that the recliner that is used more frequently is beginning to peel/strip. Called the store where it was purchased and was directed to file a claim with Guardian Protection Products, Inc. They responded by saying that they do NOT cover rips, tears, etc. Their website clearly states that they do! Well, I am not going away quickly or quietly... Social media will give them all the attention they deserve. It amazes me how they have an A+ rating with BBB, with all the complaints leveled against them. They need to honor their words and begin to do right by people otherwise they should be put out of business!

PLEASE DONT WASTE YOUR VALUABLE TIME WITH THIS SO CALLED INSURANCE COMPANY!! After months (starting in March) of saying they’d be here (4 times we sat home all day without a call from tech- ) and after several calls and complaints to where we bought the furniture- they finally sent a sub contractor who walked in with a spray bottle and rag saying “I’ve got to at least tell them I wiped it (probably so he’d get paid) take some pics and write a report and left! Very unprofessional that’s for sure!! VERY IMPORTANT: Read their fine print!! Don’t waste your money on GUARDIAN- go buy yourselves a good meal instead- you’ll feel a lot better!!

We purchased a sleeper sofa and it has Guardian Protection Products as a feature offered with our purchase so we decided to take advantage of it. Accidents happen and we thought that if there’s something that we couldn’t clean on our sofa, we might as well get a professional to do it. Then our dog made a boo-boo and it just did it on the sofa and we wanted it cleaned up. Guardian dispatched a service technician within a week. I have a comment about the guy though. We asked him if he could address other portions of the sofa and he said no because he got other appointments to go to but he will do it if we give him 30 dollars. We were bothered that he tried to swindle us for some money. It’s horrible that he represented Guardian.

My puppy peed on the couch. Since the couch came with a Guardian warranty, I filed a claim with them. The process of submitting the claim was fine and everything happened quickly. In less than a week, the techs came. They were very professional, but one thing that I was worried about was that they only cleaned the cover of the cushion. Well, after the accident, I took the cover of the cushion - which a feather cushion - off right away and it was wet. The pee saturated it. I asked them about that and they told me that they don't clean cushions, only the fabric on it. So while the fabric looks good, I don’t really feel like the cushion part itself is very clean. A guy told me that he would take note of that and that he would let the company know, but I'm still not using that cushion.

We bought both the dining and sofa set from a Mega Furniture in our area and they offered a protection plan "Guardian Protection Plan" for stains, scratches, etc for the furniture. We purchased the plan because the furniture was looking great and we have kid in our house. After 5 months of the purchase we filed a claim for a damaged of the chair and table leaf but the claim was denied because according to the world worst protection service decided the damage is not accidental. I called few times the customer service and clarified by saying that the chair fall down by my kid while playing around and it's accidental but still they denied the claim. What a waste company/service, how do someone defines accident? I don't know if they ever looked for the real meaning of word "accident" in English dictionary.

The mechanism that is pulled to allow the leg rest to pop off up and down broke. We went to the store where we purchased the furniture and their reps were absolutely friendly. They gave us the information that we needed on our invoice. Guardian dispatched a service technician within five days. The service was excellent.

I have the Guardian spill-proof plan for my sofa and I had a cleaning kit. I used it all and it was good. However, you only get a smaller bottle of the cleaning solution, so if it’s a big spill, you’re screwed and you have to call and have someone come out. We had some spilling on our couch, and it was getting bad in some areas. We filed a claim for a vomiting episode and it was rough to get a hold of Guardian. It happened in the middle of the night and we were at the hospital, so it was a bit of a process, but it was fine once we got everything filed. When the guy came out, he said that we should really file a claim for that because we only had so much time under the couch warranty and he just cleaned the spots up.

Purchased 2000.00 sectional, was told protection plan would cover us for 4 years from tips, tears, stains etc. While moving the sectional we noticed 2 tears on the top back. Called in, filed a claim, denied due to abuse. I guess sitting on your furniture is abuse. Thanks un-Guardian.

The plan I got from Guardian was good for the indoor furniture. At the beginning, I got a cleaning kit too, but maybe Guardian can also offer some type of thorough cleaning. Nonetheless, the plan has met my expectations so far. I filed a service request for some urine on the couch and when I spoke with Guardian representatives, they took my data and processed it. Two days later, they were back there at the house.

Do not get the protection plan from Ashley Furniture. After 3 years of purchasing the plan, they did not register me with Guardian Protection. After several weeks of trying to get a hold of someone from Ashley, they finally registered me with Guardian. Also, after several attempt, Guardian finally reached out to me to file my claim. I filed it and 3 weeks, no response after submitting my photos. I called them to follow up and they declined my claim. My claim was loose seam coming apart and broken sofa board. They claim it was not accidental. Guardian is not reliable and will do everything on their power to decline you instead of offering your help. It’s better to save your money and do not buy the protection plan.

Our less than 2 year old Baxter Leather sectional had sporadic electronic recline success in one of the middle armless recliners. There are 4 buttons in between the cushions that are VERY sensitive and I thought we were just pressing the wrong button. It was the back of the cushion that failed to recline so it has gotten stuck in a very upright position. The foot recline works fine. I submitted a claim with a picture of how the upright position is different than the other sectional chairs.

We have a Guardian protection plan for our indoor sofa and it was pretty easy to make a request for service although I didn’t realize the depth of what was required. They were showing me the copy of the agreement and the furniture purchased but I really didn’t know about that. The young man who came out was very pleasant though. He arrived on time and did a great job in cleaning my cushions.

I purchased a Goof Proof on a recliner. According to their warranty policy it covers accidental damage. I have submitted a claim and it's basically being ignored for 2 weeks. I tried contacting them but they keep saying it's on review. It's been 2 weeks and they are still on the same status of review. Don't spend money on the warranty. They are as bad as those used car dealer warranties. The paper it's written on is worth more.

So after having a $2000 cloth couch for about 2 years I go to sit down in the couch and notice a rip on the back cushion of the couch. No clue how it happened but I thought no worries, that's why I got the extended coverage on it. Call Guardian up and submit the pictures to start the claim then it gets denied because we have a dog and it "could have" been caused by the dog. We call back and explain to them it's on the back cushion and not a seat cushion so there's no way it "could have" been caused by the dog. Although since we don't know how it was caused it still isn't covered. If I would have sat down with a knife sticking out of my pocket, it would be covered but since we don't know what the cause was it's denied. This was never explained to me when I purchased it. I was told it covered rips, tears, stains, etc. even if caused by the pets.

We have two Guardian Furniture protection plans and we have both of them on our couch. The armrest in one of our couches broke off, so I called Guardian for a service request. Everything was good, although the only thing I didn’t like was that there wasn’t communication after I sent the paperwork. It would’ve been nice to get a confirmation saying, "We got your thing, somebody will be in touch." It took around two weeks for them to call and let me know that they were coming to fix it after I submitted everything. Nevertheless, everything met my expectations. Everybody should use them.

We purchased a Guardian warranty on our sectional through Roomplace a few years ago. Long story short, the couch was a piece of crap and has ripped, sagged, and fallen apart in less than 3 years. I have tried to file 4 different claims through Guardian and they have come back all 4 times saying they won't cover it for some reason or another. They have wasted my time and money. Their warranties are a waste of money and their business is a waste of space. They write their warranties so that they can loophole their way out any claim. This company infuriates me to no end. NEVER BUY FROM THEM.

I have Guardian Protection Products for protection against stains. When I fell and I hit the back of my head, I laid it on the back of the chair. I didn’t know it was bleeding and it stained the chair. I filed a request on the phone with Guardian and the rep was very nice. The technicians called me the next day and came out the day after. They got the majority of the stain out. I was then told that bloodstains are hard to get out and to let it go for four months. The tech also told me that if the stain doesn’t go all the way out, then I should call back and they would come back out.

I purchased a master bedroom furniture costing about $4000 and bought a Protection Plan thinking it was a good protection for my furniture investment. Two years later I had an accidental leakage from my CPAP breathing machine on my nightstand. Thinking everything was okay, I called Guardian to file a claim since it says in the contract that covered Accidental Stains and Damages:

I filed a claim with them 3 weeks ago for spilled nail polish on a table. The process started off with them being really difficult to work with. Now after finally getting everything as requested I get an email saying to wait 15 business days to get an answer about this claim. Because of the difficulty in registering the claim I decided to try checking the status of my claim online. When I get to their website they claim I cannot register my email address which means I cannot see the status of my claim. It is clear that the way they deal with customers is to make it as painful as possible until they give up.

I usually do not give businesses a negative review, but this one beats my imagination. We bought a really beautiful leather livingroom set in 2017 for $1700 from Bob's Discount Furniture in Springfield, PA. 5 star customer service in store, but their Goof Protection is the worse in the world. We struggled to file a claim through Guardian Protection. They find every excuse in the book to deny your claim even though our kids accidentally spilled hot liquid on the sofa. The sales reps are rude and unprofessional. In fact, the reps will imply on the phone that your claim is denied before you send any photos to prove any damage to your furniture. Never pay for Goof Insurance unless you want to be frustrated if your furniture gets damaged. Waste of time and money!!!

I would strongly advise against this company. I submitted my claim March 10. I was informed in a e-mail I would be contacted in 3 business days, but never was! I had to make a phone call for follow up before I was provided with the decision. You take out protection plans for accidents that happen, and then when you make a claim it's "non covered plan exclusion." They informed me the plan would include a rip, which is false because I was told by a customer service representative and the supervisor I spoke to that the rip wouldn't be a covered service either. Very dissatisfied.

I purchased the Guardian furniture protection warranty when I bought my new sofa and loveseat and registered the warranty as requested. I called to report a claim, was told they couldn't find my warranty (despite the fact I had the #) and eventually they said they located it "on another computer". I submitted requested photos multiple times to receive no response.

Tried to call company with no response. Left call back with no response. This company is a joke. Do not spend money for warranty with them. It’s impossible to get anything from them or even get them to respond to a claim. Worse come I have ever tried to deal with.

I have kids and it’s always good to have protection. I had a puppy that urinated on the rug accidentally. The rug costs a lot of money and I called Guardian to file a claim. It was a headache at first because Bob’s themselves never registered the insurance and I had to call twice. So, it took almost about 10 days to do the whole process but by the time I finally was able to put it through, it was fine. I didn’t know how the technician was gonna clean the carpet because it was almost like a fuzzy and decorative carpet. So, when he put the machine to it, I thought he was gonna ruin it. However, he did it a few times and the smell came off.

Bought $480 worth of warranty coverage for a leather sectional. Had an accidental tear occur during the holidays. Brought the cushion to LA-Z-BOY to get it repaired. They kept it for a few weeks then returned it without repairing it, so we contacted Guardian. They said the claim wasn't valid because it wasn't reported within 30 days, some fine print in the contract supposedly. Nice way to get out of providing the service I paid for. Never again will I spend a dime at LA-Z-BOY or with Guardian. Scammers hiding in plain sight.

I purchased a Guardian furniture protection plan with Bob's furniture. I received a cleaning kit together with the purchase which I've used on my blankets. It works good. I also had a good experience with Guardian when I submitted a request to have my rug cleaned and it took them not even a week to send someone. Their reps came and cleaned it. So far, I'm satisfied with the service.

This place is an absolute JOKE!!! They have terrible customer service, I bought a 5 year protection plan, lo and behold IT DOESN'T COVER ANYTHING!!! So they told me to contact the place I bought the furniture and take it up with them. It was no longer their problem.

We purchased nearly $3,000 worth of furniture and bought a Protection Plan thinking it was a good protection for our furniture investment. One year later the bottom drawer gets stuck and the wooden board cracked when trying to open it. Thinking everything was okay, I called Guardian to file a claim since it says in the contract that “accidental breakage of wood frame or structure or other hard surface from a single incident“ is covered; however they denied my claim with no grounds. First saying it had to be related to one incident which it was, then changing their reason for denying it after I didn’t just accept the generic copy and paste email they send to everyone denying their claim. From reading the reviews they sent the same email word for word to 100 other people.

We've used Guardian several times and it has been wonderful. They were able to send a technician in less than a week. Their technician came out recently for a loveseat that was peed on by a child. He came in a timely manner and did a great job. It worked well, so we've been pleased.

Submitted my claim a week ago. The pretyped response was sent almost immediately stating I need to provide a copy of the receipt of purchase and a picture of the furniture. Upon receipt of the required items, they would respond within 1 business day with an update. I did both. Provided both requested items within 24 hours. Two business days went by and I heard nothing. Sent the info again. Two more days and still nothing. It's been a week and there is NO EXCUSE to not respond to a customer who has paid for a warranty expecting professional mannerisms when dealing with a claim. I will definitely hit all medias to report this company regarding lack of following through. Considering legal action as well. Doesn't deserve a star, but this review site requires at least one.

DO NOT BUY THIS 'Protection Plan'. I purchased $3,500 worth of furniture from Ashley Furniture in Pensacola, FL. and was told by my salesperson, Danah, that this warranty plan covers everything except for pet stains/damages. WHAT A SCAM. They denied my liquid ring claim because the furniture is now starting to lift and chip off DUE TO THE WATER DAMAGE FROM THE LIQUID RING but they state that it is due to "wear and tear" and refuse to honor the warranty even though in the contract it states that they will cover "accidental gouge, heat mark or liquid ring from specific incident. Accidental breakage of wood frame or structure or other hard surface from specific incident." Good luck getting anyone on the phone, I waited over an hour and got nowhere.

I wish I had thought to look up reviews on this company before getting their warranty for our sectional. The store that sold us our couch sold us on the warranty raving about what a great deal it was and since we liked and trusted their products I assumed they would only offer the same quality protection plans...wrong! I called in on a Monday morning to start a claim since we had gotten a tear in a couch cushion cover, simple fix right? I was then sent an email that I was supposed to respond to with picture proof of my warranty purchase and my damaged cushion and I would be contacted back within 24hrs.

DO NOT PURCHASE THIS PLAN!! I had the Gold Plan from Haverty's and they cover NOTHING! I had put a claim in for my sofa. After 6 months it began pilling and was told it didn't cover it. I paid $1000 for the sofa and the plan cost me $200. That's 1/5th of the cost of the couch. I am so disgusted with this company, I would never use them again!

My child urinated on the couch and when I filed for a service request with Guardian, their customer service reps were very attentive. They set up the appointment right away. And the person who came out the next day and cleaned it was very good. He did what he had to do. He answered all my questions and anything that I needed. Guardian gave us the Goof Proof Plus thing and I have tried to use it. But I felt like it didn't clean as much as I thought it would.

I filed a claim with Guardian Protection Products a couple of weeks ago for my bed that was losing its firmness and the springs that were starting to become loose. A couple of days after, they came out and looked at it. But, they did nothing and then left. It wasn’t fixed and I very much didn’t appreciate the service. I was informed to file a complaint because I didn’t appreciate that.

On Christmas time, we had an issue with some spilled soft drink on the cushions. I didn’t wanna void the warranty, so I called Guardian for stain removal. The tech came within the week and he did a fine job. It took him 20 minutes to get the stain out. So far, my Guardian Protection plan has met my expectations.

I purchased the protection product for stains on furniture from Guardian Protection Products. I have a chaise lounge was a stain and a bad smell that had to come out, so I requested for service. However, the experience I had with Guardian's customer service was not so good. I called three times within a week and was on hold for over an hour for all three times. Also, they let me have the option to have a call back each time where I would list my place online. I opted in to do that a few times, but nobody called me back. An hour for three days in a row on hold and I still didn’t get anybody. By the fourth time, I called the furniture place where I got the furniture and they gave me a different number to call. I was able to reach someone and a technician was dispatched within two days. Everything went well when the technician came out. He took the stain out and took the smell away. It was easy.

VERY BAD EXPERIENCE WITH GUARDIAN, ORIGINAL CLAIM WAS SUBMITTED IN NOV 2018, NOT HEARD ANYTHING FROM THEM TILL FEB 2019.

After calling them multiple times holding online for hours finally I got someone to speak and said that the stain on my table is not covered but it's a oil. I explained to them it's not caustic oil and the stain is caused by food preparation oil. Still they deny it. Basically they will come and clean if there is a beverage spill which we can do it ourselves anyway. Why pay almost $400 for nothing. Run away from this company. Never ever purchase anything from them. Save your money.

I purchase a 5 yr plan for my leather sectional and I have tried putting in two claim where a seam was coming apart and also were my toddler has teethed the one side of the cushion. Submitted the photos requested and was supposed to hear back in 5 business days. I had to call them to find out what they were going to do about it. After over two weeks waiting for them to say that it looks like a condition of the leather that they don’t cover that in the plan even though I had the exact incident. They told me it would have to be a puncture in the leather or a significant rip for them to consider it.

I have a sleeper couch I purchased at Bob's two years ago. Whatever mechanism holds the bed up when it is put away seems to have broken, thus resulting in the cushion sinking down to the floor, rendering the couch itself unusable. I took every picture, from every angle, showing the extensive damage caused by this one part of the couch breaking. I have a copy of my Protection plan, which includes all the relevant information of a store receipt. After speaking to two separate customer service people, I am still receiving requests for the invoice.

I've had two claims with Guardian for my sectional sofa, both times for a urine stain. The first time, I wasn't registered so I had to wait almost a month before it got through. But after that, the repairman came out within a week. The second time I filed a claim, it went much smoother. The tech called me the same day to set the appointment and he came out two days later. He was awesome. I just hope that Guardian would offer structural damage coverage in their future plans with the companies that they sell their products to.

Consumer Alert!!! This company is a certified SCAM! Do not purchase any of their protection plans! Steer Clear! They won't even honor the simplest of claims. $8 spring plates broke on 1 of 4 $800 Rocker Swivel patio chairs from Carl's Patio. The brochure falsely claims any frame or structure related damage is covered, but a simple $8 fix was denied. I ordered replacement spring plates from Amazon and made the repair myself.

Over a month ago, a friend sat in a patio rocker/swivel chair on my back deck. The weld broke that holds the chair together. The chair cost $2430. I contacted Guardian who demanded a copy of the original invoice and photographs of the broken weld. After trying twice and having them claim they didn't receive the documents, we sat on the phone with one of the clerks until she admitted that they had received the information. Now the fun starts. They tell you, once you've run the gamut of documentation, that your claim will be assigned to another department that will take up to two weeks to review your claim and try to resolve the problem. Three weeks later I get a phone call from a company 2,000 miles away telling me that they've been hired to fix the fabric tear in my chair and that they're going to find a local company to do it. I explain that it's a weld and they reply that they don't weld anything.

We had purchase a power oversized recliner from Boscov's department store about 2 years ago and purchase the extended warranty from Guardian. The back of the recliner started to lean to the right and you began to sink down in the right hand corner. I just from all the stress that it was causing it finally broke. The first time that I had tried to call Guardian. I was on the phone for over 40 minutes and got no answer. So finally upon calling at exactly 8 am I finally got someone. I explained what happen to the recliner and their response was “how did it happen”. How do I know how it happened it just happened.

I have a couch made of fabric that's supposed to be pretty durable which I had covered with Guardian. I also had our beds, mattress, and our son's bed covered by their warranty. Recently, there was a accident where there was some urine on a cushion and I wanted them to get it out. So, I submitted a service request with Guardian. I did it online and I attached a picture. Then they said somebody would contact me and at least five days later, I was contacted by a tech. Luckily, the urine didn’t really smell but if it had an odor to it, I would’ve wanted it done right away. So, that could’ve been expedited a little bit better. Other than that, the tech who came out was good, professional, and quick. The guy even left his card. All in all, Guardian got the job done and the plan met my expectations as far as getting the problem taken care of.

One my chair handle broke and I called Guardian to claim since I purchased their 5 year warranty. I didn't know how it broke and I told them am not sure how it happened. So they rejected my claim saying it is caused by normal use. How can I break the armchair by normal use. Their way of rejecting by looking at incident is awful. Such a bad service and way to rip off your money. So if you are a person who never lied better lie when you talk with this cheaters about the incident that caused the damage.

I have two areas on the back of my 3 year old sofa where a piece of wood or metal are sticking out (has not yet punctured through sofa fabric, but has damaged drywall behind it). I called to report situation to Guardian, as I purchased a 5-year warranty. I have no idea how this happened to my sofa and it currently doesn't seem to be affecting the sofa's function. Guardian WILL NOT cover any damage unless you know exactly how it happened. This is so disappointing and absolutely ridiculous!

My outdoor couches are covered under Guardian Protection's furniture plan. I filed claims and the first one was when my niece was playing with nail polish and it stained my couches. The second time was when I was pulling out a furniture into my living room, it got caught in the loveseat. I called Guardian and it took me almost 40 minutes to speak with someone. There was a long wait time. Besides that, my concerns were addressed. And my only thing is the people that they bring in to service my stuff aren’t the most knowledgeable people, and I'm not happy with the level of work that I've received.

We have Guardian Protection Products for the couch and two recliners we've purchased. My son had a bloody nose on the couch and we called Guardian for a service request. The customer service rep was quick at getting somebody out here. The technician came the next day and he was great, very friendly and professional. Guardian was good overall.

We had a La-Z-Boy sofa and one of our dogs had a seizure and an accident on it. I filed a request on Guardian and the reps I talked to were great. They said that they'd come out and take care of it. The service tech came out about a week later because I wasn’t gonna be there. The guy got it done quickly. He cleaned the furniture and there was no smell and no residue left on it.

If Guardian can find a loophole to deny a claim they will. A technician gave us instructions, which we followed, then a claim was denied as a result. The technician didn't report his instructions to us so it was assumed we lied.

Guardian Protection Services sold me a Goof Proof warranty for my boy's bunk bed. They promise to cover the need for any goofing accident that happened, however when I called they told me they can't cover my bed.

Purchased a very expensive dining room table with 6 side chairs from Morris Furniture Company that was delivered and Guardian Protection Plan start date on 1/14/2017. I purchased a Premium 5 year Guardian Protection Plan Plus for $349.95. Our dining room very rarely gets used. So there is very limited "wear and tear". Since delivery, it has been used twice, a baby shower (April 2017) and during a family gathering (November 2017). On Saturday, January 12, 2019, we had friends over to watch football. Once friend grabbed a dining room chair and moved it over around the couch to sit and view the TV. When she sat down in the chair, the wood frame completely split. My guest and myself were both mortified. I reported the claim online on Monday 1/14/19 and received a response today 1/21/19.

I purchased 2 leather couches with built-in electronic recliners from Bob's Home Furniture and also purchased the 5-year Goof Proof Plan offered by Bob's through Guardian for $129.99. This is a review of 1) the couches and 2) my experience with the insurance coverage. 1) The couches: The couches were very comfortable, but not durable at all. We experienced accidental damage to them which should have been covered by the 5-year Goof Proof Plan.

I would never buy Guardian again. We bought protection for all our furniture and our experience has been terrible. Our puppy peed on the carpet, and we had them come out to clean it. When the guy came out, he was very nice. He cleaned it and we paid for the service. And now, I have three huge circles exactly where they cleaned my carpet. The circles don't go away and they are like dark blue versus the light blue all around. I have a $10,000 carpet that I bought Guardian for, and it should be like it was. Now, it looks retarded. So, I've been disappointed.

I purchased a five-year warranty from Guardian and it's really nice. I called because I have a newborn baby and when I was changing her, she peed on the couch. Then with the other couch, I had Coke in the middle of it. The representative that I dealt with was perfect. I told them I’m not good with describing and she was helping me. She was pretty good. Plus everything that she said was true.

I purchased a warranty on my couch and loveseat and have called various times to file a claim. I wait on the phone for over an hour several times with no response. Even leaving a call back number gets no response. I have all my paperwork, have gone online to register a claim, and still no luck. Someone, please tell me, is this place for real?

I Purchased a lot of furniture from Bob’s which is great and customer service great! I also purchased the Goof Proof with these items! DO NOT get the GOOF PROOF! I made three or four complaints to Goof Proof and never did they fix any of the problems! First they do not cover any electronics for the recliner’s only the motor which will never go! As far as Rips, Springs wear and tear, broken base, anything, they will not fix it! Trust me!

We had a puppy throw up on the couch and when we filed the request with Guardian, they got ahold of someone right away. It was a couple of days before a technician could come out though, and I was afraid that after a couple of days, the couch would be stained so bad, they wouldn't be able to get it out. I would have liked to have them come right away. But it was okay and the stain was removed. I also kinda felt sorry for the man because he had to come from Iowa City and the job only took him about a half hour. So he really had to drive quite a ways to get here. But he was very efficient.

Our baby vomits a lot. I submitted a claim to Guardian Protection for the sofa and the dresser, and I told the lady on the phone that the right side of the sofa was more affected. That’s where it was concentrated but it was all over the sofa. The technician was very quick. I left for the supermarket just to buy something. He got to the house and when I came back, he wasn’t there anymore. He only cleaned a small part of the sofa. If you call for two pieces of furniture, Guardian should do both. The technician only did one and didn’t even do it completely. But at least he came two days after our call.

We bought our couches with Guardian Protection Products warranty and it covers all staining or spills. One time, we had some friends over and one of them spilled some soda on the couch. My wife contacted Guardian and it took about 11 days to dispatch a technician. The technician was able to remove the stain. Guardian has met our expectations so far and I would use them again.

We purchased a sectional and dining room set from Bob's Discount Furniture with the Goof Proof Plan. After a few weeks I noticed a small hole in the bonded leather seat cushion of one of the dining room chairs. When I called the Goof Proof warranty, I couldn't provide a specific occurrence, as nobody saw the puncture happen, the claim was denied. The agent claimed that she couldn't tell me that a specific occurrence was needed to approve a warranty claim. When I spoke to a supervisor I was told that a specific occurrence was needed because the incident might be included in the four pages of warranty exclusions.

Guardian Furniture Protection Plan covered pet stains, rips and tears for our leather sofa. I had a pet stain on the couch. I also had little like hairs from clothing from sitting on it and just little, teeny tears. But that wasn’t addressed. The one I spoke to that actually set up the equipment was really nice and helpful. I’ve actually requested help before too, and no one ever came out.

These people are the biggest fraudulent company that I ever had to face. They can’t fix anything and they are big time scammers. Just because of these frauds I also had to stop purchasing furniture from Bob's furniture.

These people will play you out of your money for you to get warranty, but can’t help fix nothing. Their customer care are nice, but their system sucks. All the products that they say that they can repair or replace. It’s false information just to get money! Very disappointed.

I purchased a $370 protection plan for my leather furniture. Among other things, it covers "accidental stains caused by cosmetics". I used a mineral-based lotion that stained the leather recliner in one sitting. So I looked up my protection plan and called them. Their system is designed to cause a fail for all claims submitted. Both a rep and a manager told me that because I used the word "discoloration" instead of "stain" and "lotion" instead of "cosmetics" in my initial description, my claim was denied. After I pointed out that the dictionary defines stain as "discoloration" and the FDA classifies lotion as a cosmetic, she told me I could submit a picture. I did and have not heard back from her. Not that I expected to.

We purchased warranty coverage on all of our furniture from Nebraska Furniture Mart. On the first day our bed was delivered my wife put very slight pressure on the footboard of our bed and it split in half. Nebraska Furniture Mart refused to do anything since they said it was fine when they delivered it. We had the warranty so no big deal, right? Wrong. Guardian has a huge series of steps, all of them timed, that are required in order for them to send someone out to do a repair. It started with asking basic information, like, please provide the original receipt. When I typed in the warranty number they found all of my personal information, so I know they already had access to all of my data. Why make me add it manually? Because they want to deny any claim possible.

I purchased the theatre chairs I own in April of 2016. Don't get me wrong. They are nice chairs but this is my warning to prospective consumers, Do not buy the Guardian Protection Products, Inc. extended service warranty that's offered by the salesmen. I recently had the opportunity to use it because on one of the 5 table trays that came with the set which are used daily, the post came out while I was using it because the weld broke where it attaches to the table. I paid $295 for the warranty. I called Guardian and their response was it was a manufacturer defect so they are not responsible for it. If it was an accidental breakage it would be covered. That was never explained to me when I was talked into purchasing the warranty. They gave me the hard sell and lowered the price a few times because I never purchase extended warranties because they usually aren't worth the paper they're printed on. That was just proven again.

If I could I’d give zero stars, the only thing that kind of makes me feel better is that I’m not alone. At least they consistently suck ** and won’t help any one with their claim. Twice I’ve tried to get something fixed and both times I’ve been denied??? ‍The most recent was because I said the wrong time frame, but the lady on the other line was like, "Ok when did you notice they problem one month two," and I was like I’m not sure maybe two, basically just repeating what she said and oh what a surprise it has to be within 30 days, not even the supervisor would help me. He suggest that I just call one of their technicians and just pay for it outta pocket. Ain’t that a **? They will do anything not to help, poor customer service and now I’m convinced this is just a scam. ** Guardian!!

I purchased furniture almost 5 years ago and the furniture company offered me to purchase a Guardian Warranty because of their outstanding service. Well, today I tried to make a claim. After waiting almost 30 min to be able to speak to an agent I was informed that my warranty was not in the system. After they verified my information and supposedly got my policy up and running I started telling the agent how an accident happened to one of my pieces of furniture. Well she decided right at the spot that my claim was not valid because I don't have a recollection of exactly how it happens and how the sofa got damage. However she stated that my policy cover the type of damage I was describing but their way to get around of not covering the claim is because I was not sure how exactly happen. What a rip off of company. Please don't buy this company products. I wasted $250.00 supposedly on a warranty policy that is not worth anything.

We purchased Guardian Protection for our couch. When we had a blood spot on it we filed a claim and it took the tech about a week to come out. He came in, looked at it and said, “Okay. I know what to do." He was here five minutes to fix it and left.

I bought leather furniture and got Guardian Protection to cover stains, tears, accidental damage and structural stuff. A latch broke on one recliner and then with the other recliner, when it was delivered it wasn't put together right, so it’s been crooked ever since we’ve gotten it. The guy from Guardian fixed it and he was real quick, thorough and really nice.

We purchased our living room and bedroom furniture from a store that offers Guardian Protection Services when purchasing furniture. We have had two accidents since we purchased our furniture a little over 2 years ago, and both times we submitted a claim we were denied coverage. When we got this insurance we were guaranteed that any and all accidents would be covered. Our first accident happened when I dragged the laundry basket over the cushions and it caught a thread and put a whole in the couch. This was not covered because it happened too close to a seam.

I purchased an Indoor Goof Proof Protection Plan for the love seat that I have and when there was urine on the furniture from one of my animals, I submitted a claim with Guardian. The rep I talked to was very nice and he did a very good job trying to get it out. But he said it would never all come out and I was a little unhappy because there was a lot of urine on the couch. I was also under the impression that if a piece of furniture under the plan got ruined, they’d be able to replace the piece of furniture. But that wasn't an option, so I was a little annoyed. Other than that, the cleaning kit that I got from them worked well and I like the products.

DO NOT BUY THIS WARRANTY SERVICE PLAN!!! We had damage to our pub table over Thanksgiving. We reported this immediately and were told to submit pictures within 3 days. We did file them within an hour. The next day we received notice that our file was under review. 30 days later they emailed and said they are happy to have a resolution for us. $65 check to be mailed in 6 weeks if we opted for them to not do anything. That's less than the warranty payment we just paid for in September.

We bought the Guardian policy on our Reclining sofa and 2 love seats 3 years ago. Mid-November something went wrong with the sofa. Contacted Guardian and they said it was covered but it would be 5-10 days before anyone would come to the house. I waited and was contacted by their representative. He made an appointment and came out. He looked at the sofa and said a spring had broken but he came with no supplies to fix it. It's been over a month. I have tried to contact him 3 times. He doesn't return my calls. I got online with Guardian and all I could do is leave an email to ask what was happening. They said wait for 15 days and if no response try again. This is a very simple fix but I feel I am getting the runaround. You pay good money for a policy like this but you are the last person they want to hear from. Very poor business ethics. I will never invest in another Guardian policy.

Leaned over arm of couch with full body weight, to pick up a Kleenex, heard a crack, now the arm & seat lean out a bit. I called the 800 # after a very long time. They come back to tell me it's Bob's Furniture issue, Bob's Furniture said it's insurance issue. I called back to Guardian Protection and they still denied me. The girl said if I tripped on something and fell on it, that it would cover it, really! Isn't that splitting hairs?

Filed a claim on my sectional due to discoloring/fading and was DENIED. I’m frustrated because of the amount of money spent on the furniture and warranty. Sales reps push protection plans but they are crap!

I purchased this protection plan and filed a claim. After several attempts to contact them to file the claim they denied my claim. It took me several times and hours trying to contact them. I held my place once for someone to call back and no I did not receive a callback. What is the point of paying extra for this accidental insurance if they will find whatever excuse not to replace your furniture! Total waste of time and money. Do not purchase insurance. Save yourself time and frustration!!!

We had a dog spot on the couch, and so I called Guardian to clean it. Reaching them was easy. It was a urine on the seat, so they've put it up the priority status to get someone out quicker. The service technician called me within a day or two. It took him five to six days to come out though but that was fine. He was super nice, professional and easy going. He brought in his own super-duper Shop-Vac and the ones that shoot out the water. He cleaned the entire thing. He also brought his own mat to put down, so that nothing spilled out onto our carpet. It was definitely a thorough job. I've used Guardian's protection plan twice and I love it so far. We still have a couple of years left on it, so it's definitely worth it.

With kids, purchasing a protection plan from the furniture store was a good idea. My wife called in a request as there was water spilled on the furniture and it made a stain for whatever reason. Filing the request with Guardian was fairly easy and they did well on customer service. We couldn't get our schedules together so the service technician was scheduled for dispatch after 2 or 3 weeks. He was there when he said he'd be there, he cleaned the furniture and he did a good job. I was perfectly satisfied with it. Guardian did their job and has done it well. Their protection plan does really well and it was well-worth what it cost me to get it.

During the first part of October, our daughter was here. She was in the loveseat and put it up and down. Then we went to use it in the morning and the left side wouldn’t work. We didn’t know what happened. I knew we had the protection plan and so I went to the outlet store, but they said they couldn’t help and gave me the name to call. It was the wrong company though and I went back again. Then they changed the service plans of the company and the help wasn’t really happy. They finally got ahold of Guardian Protection Products, which was the company that fixed the loveseat. It went fairly smoothly, after quite a bit of time.

Once, my recliner went halfway up and just stopped. I filed a claim with Guardian Protection Products and I had a great experience. A guy came a week after I did that. He was really nice and was a joy to have in the house. He turned the chair over and looked. At first, he said that he couldn't find anything wrong. He then messed with the chair. It came up a little bit, and then it stopped again. He then turned the chair over and he found a bare wire, which he re-wired. I would highly recommend this company.

I got Guardian Protection because of Murphy's law so my furniture wouldn't get so messed up. Then, my little dog got sick on my couch and it was easy to file a request. The wait time on the phone was astronomical and long, 30 minutes plus, so I got online and submitted stuff. Guardian took 5 days to dispatch a service technician and my experience with him was super easy and quick. Apparently, dog sickness is easy to get up. The couch is now good and Guardian has done well. I appreciate it. Guardian's plan is definitely worth it if you need it. Typically, one would need it over five years so I'm glad I did.

They will find any reason in the world not to honor their services that we pay for. Waste of human life. Absolute garbage people. My chair has a 5 year warranty and it's only 1 1/2 years old. I travel for work and leave it at my mom's house and it will working and they refuse to fix it.

The experience started with a 45 minute hold to file a claim. The rep was nice and told me they could send a tech out to look at the chair. They told me it could be up to 15 business days to be contacted. I followed up with an email at 9 business days and they said it was pending. On day 14, I had a missed call from them. I called back and was place on hold for over 30 minutes and then offered the option for them to hold my place in line and get a callback. I chose that option and no one called back. I called again the next day and was on hold for over an hour to get a rep. I was informed my claim had been denied. When I questioned the rep further, she shared the details of my claim and the information was incorrect.

I got Guardian's furniture protection in case something happened and then an incident occurred. There was a spill on my couch and so after I filed a request, they helped me and sent someone out to clean it up. I love the service that was provided.

The end recliner on my reclining couch broke in Sept. I immediately filed a claim. After numerous calls, emails and constantly following up my couch was replaced 2 months later. When they came to switch out my couch, we noticed that the metal piece that was broken under the couch had digging into our tile every time someone sat on the couch. We were not aware of this at the time. This caused damage to 2 of our the large custom tiles. I called Guardian and wanted to file a claim on the damage to our tile. They refused and said it was not their problem.

I have Guardian Protection on my outside furniture and I called them when my kid had a little accident. The representative was very friendly, polite, quick, and clear. The technician took 2 weeks to come out and we had a very friendly and easy interaction. He was able to clean the couch and everything was fine after. The couch was a little wet but it was not a big deal. Overall, Guardian Protection Products is very good.

Accidents happen so I got Guardian's protection plan and it's worth it. My husband tripped over my dog's bone when he was walking towards the couch with a big bowl of cereal. He fell on the couch and so did all the milk. I filed a request with Guardian and it was very easy. They were responsive and quick. The guy came to the house within 2 weeks and he was really nice. Now, the couch doesn't smell bad anymore which is a good thing. The cleaning kit given during the purchase of the plan is excellent too. I would definitely suggest Guardian to other people.

Mostly because I had a cat that scratches, I decided on getting furniture protection. I got Guardian and I had to contact them for service as my ex peed on our bed. Guardian was able to send their tech out in about four days, and he was fine. The only thing is that the cleanser that he used smelled worse than the urine, so it made it worse.

My dog urinated a bit on the edge on the couch. When we purchased the Guardian Protection on the couch, I was told that I was covered in anything like that, or if it’s a spill or the dogs chewed on it, it will get covered. I thought buying the protection plan was better for me than buying another sectional or the top piece of it, so I can save money. The call was fine and the reps were able to help me perfectly over the phone. The service appointment was set up for the week after that call. However, when the tech got here, it was the worst experience.

I bought a recliner at Bob's and purchased a Guardian Protection plan along with it. One time, I tripped and stepped on the recliner so I needed it cleaned. I made a claim and the rep I worked with was good. It took about a week for them to dispatch a technician who was very nice and he tried to clean the stain out. But it is still there and you could still see it. While I like Guardian Protection to know about the stain, I didn't bother anymore cause they said I have to take pictures and send it over to them.

My grandson peed on my couch so I called Guardian Protection Products. Though they dispatched a technician in a little over a week, I would have liked the job done right away. Still, the tech they sent was very good. I recommend Guardian. Getting their warranty was a good thing to do because I never know what can happen.

Somebody came here to clean the furniture, but I was not happy. They just cleaned some spots. The arm of the furniture is dirty. Nevertheless, the other time that I called for the repair of the recliner went well. I've had the protection plan from Guardian for almost five years now.

I've had Guardian Protection Products for my La-Z-Boy for three years and I received a cleaning kit with it. I took my La-Z-Boy up to La-Z-Boy in Eugene and they took over filing the service request. It was quick, and I'm satisfied with the process. I'd tell friends to get Guardian Protection Products.

My eight-month old son had threw up on our furniture. We needed Guardian to come in and clean it, and it took a week for them to dispatch a service technician. It could have been quicker being that it was our child's stuff, but the tech did a good job. My street is not the most parking-friendly but he was able to come in, he stood for about half an hour and did what he had to do in terms of cleaning the sofa cushion that had the little bit of baby vomit on it and he took care of it.

With every piece of furniture I buy from Jerome's, I get haggled into purchasing this warranty. And every single time I try to use it they never come out. I've tried it with my mattress with my recliner and now with my white leather couches. They show damage and I have sent all the information you need to send only for them to tell me it's not covered! This is BS, scratches, pet damage is Coby, that is exactly how the sales people sold me the warranty in the first place. Now they're going to tell me it's not covered. Will never buy this warranty again and I do not recommend them. Save yourself time and headache. Protect your furniture and by mild cleaners or make it yourself.

One time, I had a stain on my couch and I called Guardian Protection. They dispatched a technician within a week or so but then I wasn't really satisfied with the process of getting their techs to come back. Even though there was an extra stain on the couch when they arrived, their techs said that they had to do the one I complained about and that they can't do more. I felt that was messed up because I just didn't book both stains at the same time. I went through a logbook-type request with a lot of questions to get them to come do the other stain. Still, their techs were fairly quick and everything was done.

My son was sick and he threw up on a part of the couches. I called Guardian Protection Products and they sent me a text in about two days. Dealing with them was easy. They told me that a representative was gonna call me. My appointment was in the afternoon at around two and the guy called me early at around 10. I had appointments to go to, so he called me a couple of times to make sure that I was gonna be home.

We have a protection plan with Guardian Protection for our indoor couch and bed frame with an upholstered headboard. Our dog peed on the couch and it smelled like pee, plus it had a little stain. We tried the cleaning kit but it didn’t completely resolve the issue. My wife called Guardian and the request was handled well. Within a few days, they sent a tech. He wasn’t a talkative guy, but he did what he was supposed to do.

I’m very happy that my family and I had purchased the Guardian protection plan. It’s very helpful and I would recommend it to anyone who gets furniture. It’s important to have protection plans because things do happen. Our couch bed had pet stains on it and when I filed the request, the people I dealt with were very helpful and professional. They wanted to make sure that I had the protection plan and they gathered all the information that they needed from me. They were also very detail-oriented. They wanted to know the detail of what the problem was so I explained what my problem was and what I would like to see happen. Then they explained that they would try to take care of the problem and if not, then they would replace the couch bed.

Have tried to get my furniture tear fixed for 2 months. They keep giving me the runaround. "Oh we didn't get the info via email." "YES you did... I can show ya the email." "Text us the pics," "Oh we only got 2 of your 3 texts." What kind of scam are you people running?! Will never purchase from Ashley again because of this company! Will be making a vlog on Youtube... and contacting Better Business Bureau for sure!

Guardian is well worth it. I do not usually buy a protection plan but I purchased it on several different things and it is mostly on lighter-colored living room and family room furniture. I just repurchased a whole new set for a family room and since it is light colored, I added it again to Guardian. Recently, I used it as there was a stain that appeared on my ottoman that I couldn’t get out with just warm water. Filing for a service request was very easy. I called them then someone called me to make an appointment. The rep was very polite and good. She worked around my schedule and was quick to dispatch a service tech. Then the tech called me and made the appointment. He also worked around my schedule and came later in the evening which was good. He had helpful ideas about some of the pilling I was getting on the furniture and how to get rid of it and what I can do to treat it. He was very good.

I bought a sectional on Jerome's and they offer a insurance for the sectional we buy it for 5 year of protection. I call to tell them that the sofa is ripped and they told me that they will send some papers that I have to fill and I did it I send it back to them and I never received a answer from them. I call again and the lady from customer service was so rude and she didn’t help me and I was on my warranty time. I don’t know why she wasn’t able to help. She said, "That went. You report a incident you 30 days to send papers. But if they don’t received the paper on time the claim is closed." But I send the paper but she said, "We didn’t received nothing and your case is closed" and I said, "Could we open a new" and she said, "No." "But I still on my warranty" and she keep saying, "No. No. No" and I hang the phone. I just want to tell don’t buy that insurance. It's the worst experience.

Beverly, the owner of the couch, got sick on it. It smelled bad and needed to be cleaned up. I contacted Guardian Protection and I had an awesome experience with them. They asked a lot more detailed questions than I was anticipating but that was no big deal. I was also calling to see if I could take the covers off and run them to the washing machine without damaging them, and Guardian covered that. They came out and dealt with the whole thing for me. So, it was great. But I had to schedule the appointment a week out because Beverly was in the hospital. When the techs were here, they were in and out very quickly, and they were very polite. They did a great job and I was a little jealous of the cleaner that they have. We have a little pet stain eraser and that is a toy compared to what they have.

I had bought a bed frame from Bob's Discount Furniture and purchased this bogus protection plan. My fiance sat on the bed and the whole bottom let out and broke. I was told him SITTING on the bed and it breaking was normal wear and tear on the bed and they do not cover it. If this ever happens to you tell them you were having wild sex bouncing up and down and it broke because apparently that IS covered. Second I purchased a couch with a recliner and Chaise lounge. The handle to pull out the recliner is made out of PLASTIC. It has been 4 years and finally broke. Well that's not covered either. This couch was $999 and the protection plan was $99! These people are nothing but a scam. Two different items two different reason why they cannot cover it. What a waste of money.

I have indoor furniture protection with Guardian Protection Products. I got my furniture and before I could get home, my dog peed on it, so I called them. The rep was very friendly. It took them two days to dispatch a tech and it was really quick. The tech was great. She explained to me what she was gonna do and she took care of it. She told me to pretend it never happened because there would be no more stain or odor, and there wasn't.

I have a pet and she got sick on my furniture, so I wanted Guardian to come and clean it. It took a bit of time to get everything set up but otherwise the experience was good. It took a couple of times to dispatch a service tech. I had to email them requesting some other information and there was a bit of delay in that aspect, but they handled everything in a timely manner for the most part.

Do not buy this protection plan! They make you go to all kinds of red tape… Just to decline the request for repair. They will find a reason to decline it… Consider yourselves warned! Do NOT buy this protection plan!

We recently bought a bed from BEL Furniture and also bought the warranty from Guardian Protection Product. The other day we noticed the bed had broke where the rails connect to the headboard and when we called to file a claim Guardian won’t help. That’s complete **. The company can take their products and shove it up their **. I will be going to the BBB on this one and hope nobody buys their bs protection plan cause it won’t cover anything.

I purchased a couch and bought the extended the plan was P5FRP Premium Fabric Five Year Warranty. One of the cushions ripped at the seam where the zipper is. It took me three hours to speak to someone and after explaining in detail and giving measurements I was told that was not covered. Isn’t that the fabric and didn’t I buy the “premium fabric Protection” and they don’t cover that!

I purchased this coverage for my sofa... I got a coffee stain years later while it was still under coverage and didn't honor it. They say that because I clean it; I personally damage my sofa??? I would definitely won't buy any of their products... they're really cheating people!

Guardian was provided for us at the time of purchase of our sectional indoor furniture. So far, we have called them once because of a stain on the sofa. My wife was the one who spearheaded in making sure she got the phone call, and Guardian's reps were able to schedule something with us. Thereafter, their contractors were able to come out and do the job. Their contractor came out less than a week after we called. Overall, I'm extremely happy with Guardian Protection Products.

The retail store of the couch is out of business. Guardian claims because of that they can only offer a refund of plan. Store has been out of business for years, but never offered it prior or contacted us regarding this, I guess they were happy to keep the money until we needed a repair. Guardian fixing the couch should have nothing to do with the store! Avoid, no help at all, waste of money. I will be taking them to small claims.

** Service request - Unfortunately, 1 star is NOT low enough, if you're like myself and don't have money or time to waste then this is Not the insurance for you. I purchased Guardian insurance when I purchased my furniture in May. Received delivery June 2018. I contacted Guardian by phone and was on hold over 37min on Sept 11, 2018 for a pet urine stain. Customer services informed me to email Guardian for a request with my Guardian paperwork, and pictures. (My guess is this company only does business by email). I emailed Guardian the needed docs and a confirmation was received about allowing 5 business days. On Sept 13 my claim was approved. On Sunday Sept 15 a scheduler reached out to me scheduling an appt for Tuesday Sept between 12-5p with a 1hr call ahead time.

I have Guardian Furniture Protection Plan for my couch and for my table that we recently purchased. We had a baby throw up on our couch and we had Guardian come to clean it. However, we weren’t impressed with their reps on the phone. But the guy that came and did the work was very nice and did a very good job. Guardian told us that they want us to call for every little tiny spot and make an appointment for each that the couch gets so if it’s got three or four on it, they can only come and do the one that we called about. We got two babies, a four, and a five-year old too so spots happen pretty frequently on a couch. We’re very busy people with full-time jobs. We don’t have time to call them to make an appointment for each and every little spot. If you wanna have some sort of cleaning warranty on your thing, then it’s a good thing to have. But don’t be surprised if your customer service on the phone isn’t the most pleasant experience.

Under my warranty it covers wood structure breakage. The piece of wood on the dresser broke. Guardian will not cover it and it is two years old. I never had furniture that broke like that in two years and that is why I bought the extra protection.

One of our Yorkies threw up on both cushions of the loveseat and I was very annoyed and upset. I picked up the chunks and took a clean white washcloth. I just pressed it in as best as I could as there was some moisture there and I didn’t use any cleaning products as I knew that we bought this Guardian Protection when we got the furniture from La-Z-Boy. There was a little stain on both cushions for a couple of days that we could see after I did my cleaning and so we called La-Z-Boy to have them come out.

My couch and loveseat have an extended warranty with Guardian Protection Services. When there was a bad odor on my furniture, I made a service request with them and it was handled in a timely manner. They answered my questions, set up a time, and got somebody out as soon as they could. I’d recommend them.

My sectional is covered by Guardian's Indoor Furniture Protection plan, which is the only plan offered by Hobbs Discount. One thing though is that I didn’t get a cleaning kit when they delivered the sectional. Later on, I called Guardian for a service request because there was a stain on my couch. The process to file the request was quick and easy. The CS rep told me it could be up to two weeks so I really wasn’t worried, but the tech came out in a couple of days. So, as far as I’m concerned, two thumbs up for Guardian.

Our teething child bit the top part of the couch one day and we caught him quickly, but not before he had made two small rips next to each other. We called the next day and they asked for a bunch of pictures which we took right away and emailed them right away. 2 weeks later no word from them we call again, they said they never got anything, so we email again, and it gets there.

I used my protection plan from Guardian for a stain on our couch and it was exactly what we had hoped for in those kinds of circumstances. The technician they sent out was friendly and he cleaned the stain in a couple of days time. There were a couple of numbers on our accounts and there was a little bit of confusion about the phone number, but we straightened that out. The couch now looks good and we're happy with the results. It was nice to have the protection plan and have the stain taken care of. Our couch is a light color, almost white, and if Guardian didn't come to take the stain out, it would have been very noticeable.

After calling them to schedule them to come by and do a service on a brand new sofa, where my dog jumped on a table and spilled ice cream which had caramel and chocolate sauce on it and went right from the table to the floor and then up across the club sofa seat. The back and when I yelled at her she got scared and turned around on the sofa so there are several places on several cushions and two backs from her scampering around, I requested Guardian to come out and take care of the situation.

My pet decided to walk across my couch and pee along the way, so I called Guardian. Their reps were amazing. From the beginning of setting up the claim, all the way down to the gentleman that went to the door and the follow-up calls, it was great service. Due to my schedule, it took two days for them to come out and they did a relatively good job to all the stains. The smell is still there, but it is urine. It’s just unfortunate that I still seem to need a new couch since the smell doesn’t go away. Other than that, the Guardian Protection plan has met my expectations.

I got a Guardian Protection plan to protect my couch for five years. My dog had an accident so I needed to make a service request with Guardian. It took only a couple of days for them to dispatch a service technician to our home. The tech did great.

I got an indoor furniture protection plan from Guardian. When I had a pet stain on my couch, I called them up and the rep I dealt with was great. They were very understanding and they handled my concern very well. The service tech came the next day or the day after and they were very quick. I also got a cleaning kit with the purchase of the protection plan and I used it, but I wanted it to be cleaned better. I like Guardian and would recommend them.