Guardian Protection Products Reviews

I purchased a plan a few months ago when I purchased my furniture from Rooms To Go. I had a spill on the table which should’ve been covered under my plan. I filed a claim only to be told,

I bought this at Haverty’s with my furniture. I had an accident happen and called to file the claim. The brochure, along with the salesman, said all were covered. Looking at it again when I called, it showed coverage. They denied the claim and find every loophole not to pay. Do not buy!!!

We bought the coverage for our sofa from NFM thinking we would be covered for our dogs. Well I guess you have to read the fine print on the 30 days to make a claim from damage or the claim is void. I have never heard of such a stupid policy since it is a 5 year warranty. Claim denied and will never buy it again and I recommend nobody else does as well.

I regret to say that my experience with Guardian Protection Products has been nothing short of frustrating. I have been given the runaround repeatedly, and it’s been incredibly disappointing. From the start, I encountered issues with the product that should have been easily resolved. However, every time I reached out for support, I was met with vague responses and empty promises. They continuously passed me from one representative to another, with each one giving me a different answer and none of them providing a solution.

Guardian customer service and the furniture protection plan they offer aren't worth $1. They will delay, deny valid claims, and do anything in their power to avoid paying legitimate claims. Avoid this scam company, the only thing you'll ever receive from them in exchange for your $500 is a furniture cleaning that's worth less than $20.

We paid for the insurance on our couch and the frame is bent and they won’t fix it and denied the claim. They said it was a manufacturing issue but the manufacturer said no to put a claim through Guardian. Here we are over a year later and they denied us. They never return your call and when we asked for a supervisor they transferred us and they dropped the call. I’ll be putting in a review with the BBB.

I paid over $600 for protection for my outdoor furniture from Value City! I put in a claim after three years as I have done years coverage for a tear in a cushion and they will not cover it as I could not tell them what caused the tear!!!! Robbery! I always get my furniture and for the first time I have been ripped off! Shame. Never trust Guardian!

The motor on our sofa recliner went, They finally sent a technician out? They came back after I had to supply them with all different receipts. Take all different pictures. They tried to get out of covering it. And when the technician came out the result was they don't cover switches. While there was a switch on each side, they both didn't go at once. The motor went and they refused to cover it. I will follow through with other agencies. This company is a rip-off.

Purchase mattress protection plan on all my mattress' and all my furniture that I spend thousands of dollars on. I submitted my first mattress claim from my grandson's urine. They said that is not covered -- the mattress plan says it covers bodily fluid! Bodily fluid is urine!

Guardian's customer service is horrible, I have tried to get my furniture service before Covid19 took over. I purchased my furniture from Star Furniture in 2015 along with a warranty of 487.00; for stains, scratches and hardware. I love my furniture and I have kept it up using all of Guardian's products over the years; however, I called for them to service my furniture and they never showed up or call to cancel. Time went on and life happened. Still no communication from Guardian. Today, again I called and was told they will get with a supervisor and call me back. Once again, it's a waiting game.

I have been trying for a year to get a sofa fixed. They stated the warranty had expired. I acknowledged that but I called and informed them that I was moving and the furniture would be in storage while our new house was being built. They would not provided me a ticket number because it expires after 30 days and if they need pictures or something I would not be able to do because everything was in storage. I was promised everything would be ok once my house was built and I then I could call and take care of the sofa with no issues.

This protection plan is a scam. My claim was approved but due to me being out of the country, I called them to set a delivery about 45 days after. Now, they refuse to send me the item. Waste of money.

I do not recommend this company for Bob's insurance warranty. I have been trying to get them to fix a recliner I bought from Bob's Furniture. When I talked to an agent, they told me to send pictures of the sofa. I have been doing this for almost a year and a half, and they never responded either by email or phone call. Recently, they told me again to send pictures, and this time they also asked for the receipt. Now, they told me to keep an eye on my email. I even updated my email address to ensure I received their response.

THE ABSOLUTE WORST! I had heat marks on my brand new table from PIZZA BOXES and they denied my claim. Okay, no problem. I'll just cancel the warranty. NOT THAT EASY! Followed the instructions which were to mail a written request and send it to some place in Hickory, NC. Weeks later I get my letter returned! INVALID ADDRESS!! Called and called and called and gave up each time after being on hold for over 30 minutes and NO ONE answers! Finally used their chat feature and they advised me that I need to EMAIL my request. Would have been nice to know that in the contract! If you like throwing away $4-$500 here's a good trash can! If not, STAY AWAY!! We will see if I actually get a refund!

It's been almost two years ago that I bought a nice set of furniture from Bob's. It's been about 8 months that I've been trying to get it repaired. Saw Enterprises will schedule an appointment and the day before the appointment they call and cancel because they don't have a technician in the area. This has happened 6 or 7 times. I'm so sick of this company. They are horrible and do nothing but make excuses for their inept performance. Guardian does nothing to make these people do their jobs.

Anyone should not choose this company as your extended warranty when purchasing furniture. I purchased a $4000 dollar leather couch. At close to three years. The black leather peeled off due to some BENGAY applied to my arms. Was told it was not covered by their claims. $400 dollar warranty service in exchange for a denial. Awful company.

Updated on 6/26/2024: **Update** still have yet to hear back from a supervisor regarding our “ineligible Claim”. I also have left a previous review and was messaged to send guardian a private message, which I am still awaiting their response. Again, I will state, save your money and DO NOT get this protection plan, it is a complete scam and they do not honor their contract. I spoke to a representative to follow up why our claim was denied, and the representative kept stating it’s because the accident was caused by the customer, per page 2 section 2c on our contract for what is NOT COVERED, it states the following, “damages caused by you in the assembly of RTA (ready to assemble) furniture (whether partial or full assembly is required)"..

Honestly extremely disappointed. Purchased Bob's Goof Proof protection and 1. They don’t communicate. 2. I made sure to submit within thirty days and give them details and pictures (which my claims submitted were by their own standards supposedly covered I read before submitting) and they were denied. The one that they approved I never got a response from or help. STAY AWAY, worst 200 spent. I submitted these in January with no pictures and have heard nothing.

We, like many others, submitted a claim about our couch recliner levers breaking- this was repaired on our loveseat with no problem when they broke but now all of the sudden it's normal wear and tear (how on furniture less than 3 years old!) and not covered. The back of our couch broke when my husband accidentally reclined too far back- also not covered. This feels very much like a scam and we will never shop at Bob's again! We will not be recommending this company or Bob's to anyone.

This company is a SCAM!!!! Do NOT purchase their protection plan. Because it protects you from nothing. To begin this nightmare story, I submitted my claim along with the pictures they requested the same day as the claim or the very next day. The following day they sent me an email stating that they received what I emailed and that they would get back with me with a determination in 5 business days. That didn’t happen. So, I called after that time frame. Once I realized I needed to escalate my concern, I ended up getting Daniel - Supervisor #1 on the phone. He promised that I would have a resolution in another 1-2 business days.

I purchased 2 matching recliners from Hank's Furniture and purchased the 5 year Guardian Protection Plan for both. The handle to open the recliner broke after 1 year and Guardian sent a technician. The tech said all they would have to do was get a new handle and cable and he would come back and fix it. The next thing I knew I was getting an email from Guardian that Option 1 was to go back to Hank's (and it had to be Hanks) and I could get a new recliner and they would give me what I paid for the recliner but I would have to pay any difference. After speaking with the store I was informed they no longer did business with that supplier, but they had a floor model at another location and it would be $100.00 more. I didn't want a floor model (had bad luck with one before).

I wish there was negative stars that I could give.. Just the denial after denial of claims. Even when I had them make the claim for me, they would still deny the claim. They have also made false statements about the claims to support their denied claims. This company should not be in business, they are a joke.

I did send an email to this guys about a month ago requesting some one to contact us because we have an issue with our furniture that needs taken care of. Nobody has contact us back. But I read the reviews here and they are not really good. I am still giving a chance to email us back to see if they are willing to honor the contract and fix our problem.

Claim denied due to issues covered by warranty. No one ever contacted us to follow up. Finally when I called back I was told it was denied. Customer service was horrendous. When I asked to speak to a supervisor I was hung up on. Called back and was hung up on again. Went to Rooms To Go and filed a complaint.

This is the worst company and the biggest scam that I have ever experienced. Please do not waste your money on this coverage. One star unfortunately you can only rate 1-5, not 0. First of all getting in touch with this company is a nightmare. Once you do get in touch with them you never hear back unless you call, text, email continuously for weeks. I was told when I purchased this coverage that it would cover any issues such as wear and tear and any other problems 100%, accidents, even pets. This is not the case. They do not cover anything. I am attaching a response that I received from them after I sent in a claim for a rip in the side of the couch. NEVER again with this company. Save your money, don’t get scammed. You can contact me at **. My name is Joel **.

Company will try any means to avoid honoring the insurance coverage. I bought a couch from Bob's that ended up getting some of the wooden frame pieces cracked. I reported the issue online as I wasn't sure how it happened only to find out later from my wife that my son fell into the couch and they heard a crack. Needless to say, the claim was denied even after I tried to re-report the claim properly with the updated information and after talking to a company representative and explaining everything. Very disappointed and feeling ripped off!

I bought this GPP protection plan coverage with Rooms To Go for two sofas and one of the sofa had an incidental burn from coal and they didn't even cover a single penny and gave me a rude response instead when I called them. I paid about 500$ for two sofas and it's a complete waste of money. **I recommend anyone not to buy this coverage.**

If I could give this company zero stars I would. This was a complete waste of money and I honestly think this should never be offered if the company isn't going to abide by what was stated in the beginning for furniture coverage. I'll never purchase this again and I do not recommend them to anyone.

Extremely disappointed with Guardian/Bob's Discount Furniture's Goof Proof plan customer service. We have been loyal customers for years, purchasing a sectional, couch, bed frame, nightstands, dining set, tv stand, side table, and dresser. We also planned to purchase recliners soon. However, our recent experience with a ripped sectional has left us questioning our loyalty. We purchased the sectional five years ago with the Goof Proof plan, which just expired on May 22nd. The rip occurred on May 13th, well within the warranty period. We reported it on June 7th (within the 30-day window), but our claim was denied due to the plan expiration date, which we weren't even aware of - we would have extended the warranty (if that was an option) or immediately reported it had we been made aware in advance that it was close to expiration. The sectional is no longer in production - we're just looking for a repair of the fabric.

I purchased a couch and loveseat from Rooms to Go and added the Guardian 3 year warranty. I submitted a claim with pictures and a technician was sent to my home to review and repair. Both couch and loveseat are in a formal living room and rarely used. The back and seat cushions wrinkled and technician agreed it was not any fault of mine and was requiring new cushions. I was told I woul have them in a couple of days and he would install and ensure they corrected the issue. Two days later I received an email denying my claim. After speaking with guardian and getting no further assistance I realized I wasted my money on the Guardian Warranty!!!

Do not. No. No.. No... It's throwing your money away. They never intend to warranty my sofa. The GUARDIAN Protection Products, Goof Proof 5 years protection is for accidental miss happens to the sofa. In my case it's a sectional with power recliner. My accident was my son accidentally tripped and fell on the end unit. And I happened to be seated & reclined at the time. I heard the sofa snap like something broke. Sure enough it did. But it is still somewhat functional. A little crooked to the left but still working. When examining further we discovered one spring is out and hanging.

Terrible company. I purchased a sectional sofa from Bob's and was sold on this furniture protection program. They said it would cover any rips, stains, tears etc. I submitted a claim online for multiple tears in the sofa and was denied. They stated they do repair tears, just not along the seams. Complete scam. I wish I would have read reviews on Guardian before I purchased the plan. A total waste of money. There was no contact information on the email to reach out and speak to anyone, it was just an email address that has a no reply.

Two claims denied for reasons that are covered under the warranty. What is the point of having warranty if you cannot use it. I paid extra for it because I knew with kids and pets accidents happen. This is ridiculous that claims are being denied. I will escalate this to the BBB.

Do Not purchase the Guardian Protection Products extended warranty plan. It is a waste of money. The plan states it covers accidents and damage to your furniture for 5 years. I purchased a 2 seater recliner in November 2019. The foot rest operates manually. It worked fine until about 2 weeks ago. I immediately filed a claim for damage. I am not a technician, so I assumed the damage was due to normal use.

Don’t buy any protection with this company. It’s a scam! They asked for picture and I provided the picture and told them about a broken sofa frame and they came back to say this is not eligible with very ridiculous reasons! It’s a SCAM.

I submitted a claim over a week ago ( May 15)- no word of when they will come out and fix my sofa. I submitted my claim online. At least they could have messaged me and gave me an estimated time it will be fixed. I feel like it is a sham.

I paid for a full warranty on my couch. The gold warranty for the best protection. I have had multiple issues and submitted warranties and they continue to get denied. It's to the point where I can't even use the couch and I have to purchase a new one. What a waste of money. Their customer service is garbage. Be better.

This is the worst company and the biggest scam that I have ever experienced. Please do not waste your money on this coverage. One star is a star too many, unfortunately you can only rate 1-5, not 0. First of all getting in touch with this company is a nightmare. Once you do get in touch with them you never hear back unless you call, text, email continuously for weeks. I was told when I purchased this coverage that it would cover any issues such as wear and tear, accidents, even pets. This is not the case. They do not cover anything. I am attaching a response that I received from them after I sent in a claim for a rip in the side of the couch. NEVER again with this company. Save your money, don’t get scammed.

When we purchased our furniture, the store told us the protection plan would cover basically anything except for damage caused by pets, so we agreed. We, of course, do not receive the plan details until after purchase, which appears to be worded in a way that they essentially do not have to cover anything. Had I seen this when I purchased the protection, I would not have purchased. They denied our claim stating they do not cover scratches or other surface abrasions, even though our furniture does not have scratches. Some of the coloring was taken off with furniture tape we applied to train our kitten to stay off the furniture. Unfortunately, when we removed the tape, it took color off with it. I was hoping there was something they could do to help even out the appearance. Our furniture is only a few months old and we now have to live with these unevenly colored couches. Obviously, I learned my lesson with using furniture tape.

I purchased a 5 year warranty on an $800 white sofa. It was advertised to me as an option to get my couch cleaned anywhere I live in the United States for 5 years after purchase date. I have filed multiple claims. I have called so many times. The claim filing process is horrendous. I JUST WANT MY COUCH CLEANED! They make you measure each stain, upload photos of them, detail what day the stain happened on, what the stain is, and more. I LIVE WITH OTHER PEOPLE AND A DOG. HOW WOULD I KNOW WHAT ALL OF THESE STAINS ARE. All I know is that this company is a complete scam.

I would honestly give them a zero but I can't. This company is a scam. They keep asking for pictures and I have provided like 20 pictures and they still keep saying the same thing - to send the pictures. I have come to realize that they will not fix my table. They just keep asking for more pictures until my claim expires and I just give up. This company is terrible and wouldn't recommend not even to my enemy.

Bad service. I was promised this would cover anything but it was just a scam. I just wasted close to 300 dollars for no reason. Wanted a peace of mind but ended up just wasting my time. I do not recommend it!!

I ended up having my furniture scratched up during a move. I called the next day as they were closed the day it happened told them what happened. I got an email wanting pictures of the damages. I sent them the pictures. They said they couldn't get them. Told me to send them pictures again and so I did. They said they couldn't open them. I waited 2 weeks for them to write me back. I had to call the place where I got my furniture from and they contacted Guardian Protection that day. They contacted me saying they couldn't get the pictures still, to text a phone number and I didn't heard back until I went and talked to the people I got the furniture from again. Then guardian protection again contacted me through email saying that it wouldn't be covered. This was such a waste of money and very disappointment. I DO NOT RECOMMEND THIS COMPANY! DON'T WASTE YOUR TIME OR MONEY! THEY ARE A SCAM!!!!

Unfortunately, if I could give negative stars, I would. My husband and I purchased this plan with some furniture and a rug that we bought last year. We sent a claim for a carpet cleaning due to some stains, it was all approved, and the service was scheduled. We sat at home (for 5 hours) and they did not show up, nor were we able to get in touch with them. We finally spoke with someone and she told us she couldn’t help, that we needed to call back to talk to a manager. Apparently, their system crashed that day, however, no one ever did reach out, try to reschedule, or attempt to make up for the inconvenience. It has since been 2 months and after countless emails, I finally told them never mind. They had incorrect phone numbers for us, therefore continued to send emails that they couldn’t reach us. That rug was not cheap and I am blown away at the lack of customer service. I will never purchase this plan again, and recommend the same if you are making a decision!

Bought sofa from American freight with warranty for rips by pets and now it’s damaged and they keep citing that “they don’t cover plastic” and the sofa is leather and wood and I keep getting the run around when I make a claim.

This plan is ridiculous!!! After going back and forth for over a month with pieces falling off the couch from underneath, they denied the claim and said it’s normal wear and tear and that’s not covered. No one even came out. NEVER BUY THIS INSURANCE!!! I KNOW I NEVER WILL WASTE MONEY AGAIN!!! I can’t believe they are still in business!!

I purchased the protection for my couch from Bob's Discount Furniture. This coverage was supposed to cover stains rips, tears, mechanical malfunctions. I discovered a small tear that I needed fixed and my claim was denied. It was explained to me that as long as it did not occur from pets clawing or scratching it was covered. Wasted hundreds of dollars on a poor warranty. Shame on Bob's Discount as well for telling me how great the Goof Proof protection was.

They did come through on making it right with me but I don’t think it would happened if I didn’t leave a review. Thank you for making it right.

Kids jumped on the sofa and the cushion exploded. Filed a claim. Denied because the zipper is damaged and they don’t cover zippers. Message from the company legit says do not respond to us, this is closed.

Updated on 05/21/2024: Funny how the company said they needed an email to reach me and are now giving me the run around and then pinning a totally different answer. My plan I purchased did NOT say anything about what kind of pet damage was covered. I have sent multiple pictures with my plan stating "A SINGLE INCIDENCE OF DAMAGE CAUSED BY A PET" yet they still want to try to deny it. Worst company ever.

THEY ARE A COMPLETE SCAM! DON'T WASTE YOUR MONEY! We purchased their protection plan on a couch we purchased less than 3 years ago. It was not a cheap couch. While moving the couch to a new location in the house, we discovered the center frame beam on the backside was broken. Our protection plan is supposed to cover accidental frame damage. We did not intentionally damage this frame. It was accidentally damaged at some point. In retrospect, I believe it was caused by where the windowsill falls behind the couch and the angle of the frame beam. I think it might have put too much pressure on it when we sat down or pushed it against the wall. Completely accidental! The couch is less than 3 years old and not made of twigs, so cannot reasonably be considered normal breakdown or end of life expectancy for a couch.

DO NOT WASTE YOUR MONEY ON THIS PROTECTION PLAN PLEASE!!!! The plan is not useful as it does not cover components of your furniture that will most likely become damaged. Such as the foundation of bedroom furniture (that's made of wood) unfortunately, most furniture is made of wood and if it becomes damaged (even if it is part of the foundation of the furniture) WILL NOT.. be covered. The coverage is for elements of the furniture that is MOST likely not to become damaged. So, overall this “so called“ warranty is a waste! Due to my experience I do not recommend this company.

This company is a SCAM!!!! My wife and I bought a $3200 couch and upon purchasing the couch we mentioned we had pets and he offered us this horrible plan!!!! He stated if the animals have an accident on the couch it’s covered. So our pup jumped on the couch and had an accident. The next day we put in a claim and it was approved after sending a thousand pics and going back and forth. Mind you the pet urine was sitting there. They came weeks later and the young man walked in and stated that he could not clean them and he would order more cushion as a replacement. We receive a call that then stated our claim was denied. I’m VERY upset because we now have cushioned ruined by Guardian and we are out of money as well as a couch. Run away from this company!!!! They are a scam. But I will be filing a formal complaint as this is not okay!!! Pet urine from a single incidence is covered!!! This isn’t fair!!!!!

Look at these reviews!!!! This company is has the lowest rating of any business I have ever seen. It is literally a legal scam. Had a simple stain and tried to make a claim. The online claim system said our account did not exist. By the time we got everything ironed out between Furnitureland South - where we purchase it and Guardian many months had passed. We then were told we had a valid Warranty protection plan. When we were able to make a claim, GUESS WHAT??? The claim was then outside of the "requirement period" for the claim and it was denied. Crooks and scammers !! They should be raided and arrested.

Updated on 5/30/2024: This is to add on to my previous review from April. The company immediately posted under my review that they need more information. I submitted the details along with a ticket number on May 1 and I have not heard anything. If I could give negative stars I would. I just want everyone to know how they operate and not to think that they really care about addressing concerns.

I purchased 2 different Goof Proof plans. One for a sofa and chair set. I had a piece of wood coming out the back of chair and other damage and my claim was denied saying I needed an accident to have it covered. I just bought another plan on a dresser set. Well I had an accident and the dresser tipped damaging the drawer and handle. Guess what, denied again! They cover nothing and this is a true waste of money and fraud. They need to be investigated. Such a scam!

I never had such problems with a company before!!!! And this is the first review I wrote in my life cause that’s how ridiculous this is. It took 6 months and 20 phone calls to finally get a claim done right after so many people messed it up and never got emails etc.. To finally get an answer to them saying they will just come to my house and fix the broken frame. Ummmm I got told within 5 years of this protection program I will get a new couch regardless. A complete shame and a waste of 1,500 dollars.

This company is completely and utterly unprofessional. They do not respond to claims timely and happily take your money, but show 0 care to provide service. Room place should be ashamed that they use this 3rd party provider and as a result I will no longer shop at room place. Protection products should provide peace of mind!! Instead they provide POS service. Would rate 0 if I could.

I’m convinced, as many other buyers, that this company is a scam. Buyer beware! I purchased a very pricey couch set from Ashley’s Homestore in 2022 and was persuaded by the salesman to buy a protection plan. I usually never purchase any type of protection plan for products or goods, but this salesman assured me that ANY type of damages would be protected. Lies!

This company is the worse. Don’t bother getting them. I purchased a 5 years protection plan on my almost 3k bedroom set. I need it them once before. I got denied. Now 3 years later I need them to fix something and they are giving me the run around claiming they did not receive my pictures etc. even tho I sent 3 emails already. This people are a joke. Just don’t do it! Is not worth it and they won’t help you at all!!!

We purchased close to $10,000.00 worth of furniture from Bob's. The salesman told us that this coverage only covers accidental damage and we thought it was a good idea because we had a 3yr. old. One of the bar stools we purchased cracked when an average size person was just sitting in it, and one of the slats on our son's bunk bed broke when I was sitting on it waiting for him to get dressed. Both sound accidental to me. Both happened in the same week, and I filed the claim the following week.

Absolute garbage company. I submitted claims for everything listed as covered per the plan within the 30 days and they denied everything. Denied a stain due to "discoloration". Yeah that's kind of what a stain is. Wasted $300 on this and was told my furniture would be protected no matter what. Avoid at all costs.

We purchased a $2200 piece of furniture at Rooms To Go in 2022. They recommended the extra coverage because we have dogs. When we tried to file a claim to get a piece replaced they are not responding. The piece was damaged when it was received, but it didn't affect the use, so we didn't complain. One of our pups ripped the back piece of the recliner so we filed a claim. They won't process without a receipt showing we fixed it. Why in the H E

I purchased the Goof Proof protection. What a freaken joke. I put in a claim because my chaise had an indent on the armrest. The back cushion was indented as well. The top cushion had a stain and can you believe all my claims were denied because they said it’s not covered under the plan. When I purchased the sectional the salesman said, "Would you like to purchase the warranty just in case anything goes wrong with your sectional. It would cover it." Guess what this plan covers nothing. You people should be ashamed of yourself. What the hell. We purchased then it’s worth nothing, covers nothing. Buyers beware. I will never do business with Bob's again and forget Guardian. You're worthless. I will spread to word regarding this coverage. It’s a smoked screen. Shame on you

I'm glad I'm not the only one and I'm not surprised that there are so many 1 star reviews. The lack of customer service from this company and the amount of lawsuits they have been involved with is ridiculous. I bought about $2000 worth of furniture in May of 2020 and purchased the protection plan for 5 years because my sales guy kept telling me that it is so awesome and it covers everything. I have kids and he said it is perfect for when you have kids cause anything accidental will be covered. Well he failed to mention that it doesn't matter unless you file a claim within 30 days. So now I file a claim because there are stains on the couch I would like cleaned. No rips or nothing, just stains. And they denied the claim because I didn't file it within 3 days. This company is a gang of crooks just looking to rip people off any chance they get.

When I purchased this this coverage at Steinhafels for my new furniture I was ensured that all damages would be covered but they still found a way to decline both oh my claims. Do yourself a favor and stay away from this coverage.

Every one star review is accurate. They don't specify in the plan what accident is covered and what isn't. They make it up as they go. If the damage was not caused on purpose, it is an accident unless it's normal wear and tear. I don't know how they get away with this scam. One day it will come back and bite them in their shady behind. Shame on you for ripping off hard working people.

I strongly recommend one stays away from this company. I purchased a manual recliner sofa with matching love seat in 2019. The recycling mechanism on the right side of both couches stopped working. I called Guardian to file a claim and never received a response in return stating the claim were denied because the mechanism and parts were not covered by the plan. When I asked what the plan covered the representative stated accidental damage to motors..etc… I requested a refund of the plan and was informed I had to file another claim process and it would take 4-6 weeks for a partial refund if approved. Horrible process and horrible coverage! Please pursue another furniture protection company. Guardian is not a good one. Thanks.

It's amazing to see all the one star reviews, actually it's exactly what I was expecting. This protection plan and customer service is god awful, I will absolutely be informing everyone I know to dodge this bullet. We have filed a claim for a couch from you guess it, Bob's Furniture, with a busted spoke inside and it has been non stop sending pictures, dragging the situation out by these representatives only to need to send more pictures. First they denied based off the pictures, now they are denying to fix the broken furniture piece. What are we paying for here? Seems like a scam. Also for future customers reading this, if anything breaks, it was an accident. DO NOT CHOOSE ANYTHING BUT ACCIDENT. They use world play to get out of ripping their clients off.

I filed a claim for furniture bought from Bassett for some stains, a seam separating on the ottoman and also a staple sticking out of the bottom of the couch which cut my child’s leg. The stains were approved and everything else denied. When reporting the claim said the ottoman damage was noticed beginning of February. That was denied because the claim was filed 3/5 and it was said to outside the 30 day reporting window. The staple which is a defect of some sort was just denied saying it’s not covered because it’s a accessory, which it is not.

I purchased a "protection" plan from them for rips, tears, stains or burns. I reported some stains on my couches. It took me a little bit of time to get around to it. I still have a year on my plan. So I go through the process wait to hear back. They say it's not covered or it's been too long. Their decision is final and can't be appealed. Here I was thinking I was going to be a good thing buying this but it is a total scam. They can literally say nothing is covered never pay out and just keep stealing your money.

This is a horrible company and they basically do what they want. They do honor the contract and take weeks to even try resolving your request. We bought from Coleman’s Furniture on a sectional for approximately $1700 and have had many issues with it. I highly recommend to stay away from Guardian and any store that offers them.

Worst company that I have ever tried to deal with! Denied my claims that are most definitely covered, but if you word it wrong, then they screw you over! Then when I try to talk to a supervisor they hang up on me every time! I have been dealing with my ottoman issues since December! I've called over twenty times! Breach of contract! I will be suing soon if issues are not resolved to my liking!

The biggest waste of money. Saved my money to buy a beautiful dining room set after military retirement. Knowing that I would not be packing up and moving around anymore, I wanted to protect this expensive splurge. Stacy's Furniture insisted on the Guardian protection plan. I've had the set LESS THAN 2 YEARS and a chair leg snapped off. Natural, I sent in a claim stating what happened. There was a lot of back and forth with them stating that they needed more pictures and other documents. Only for them to say that my claim was DENIED.

I purchase a Guardian Protection plan for my manual sofa from Bob’s furniture. I recently put in a claim and it was denied. I went to sit down on my Sofa couch and I heard something snap. This is the email quote I just received from them. The the worst part it’s final decision and appeal process. Which I consider is not something a company should do.

This insurance is a scam. I paid 300 dollars to protect my furniture in case of an accident and Guardian Protection Products decided to deny my claim because according to them is not an accident unbelievable, why would I damage my furniture on purpose? That’s nonsense… On top of the process to file claims is ridiculous nonsense is so hard to explain online how the accident happened and when I try to contact customer service they told me I had to do it online so I did and now I’m denied… I try contacting them and never answer me. I was literally on the phone for 1+hours… People please be aware of this scam. Do not purchase this insurance. They just want your money and when you need it you won’t be covered.

Hello, We bought a sofa recliner from Bobs Discount Furniture and a 5 year warranty to go with it. The warranty is from Guardian Protection Products. Should've read the reviews, this company is a scam. Not sure I'll ever buy from Bob's again if they continue to insure their products from this company. I told the agent from the company that I accidentally sat down on the recliner while it was extended. She told me that we were going to get an email to determine if we'd be insured. Just got the email, she stated that it was damaged under normal use, which is a lie. The letter also mentioned that it's a final determination. What a waste of money, next time it's best to just save the warranty amount for the repair.

Hello, I am writing to report a bad experience that our family encountered with Guardian Protection. Our family purchased a couch from Rooms to Go in December 2022 to include a three year Guardian Protection coverage package. We filed a claim with Guardian Protection in January 2024 due to several upholstery defects on our sofa. The upholstery stitching on the back of the sofa is unraveling, resulting in exposed staples, cardboard and foam padding. The upholstery has also separated near the back of the couch (left side), resulting in exposed wood. Unfortunately, our claim was denied as we were told that these issues were not covered in our protection plan. My primary concern here is that these defects have compromised the structure of the sofa.

Purchase this to cover my expensive couch. When I call they told me that for 5 days they would not even see my claim, they requested pictures and they sent a company to clean my couch. The cover was not dirty, the insert needed replacing. They told me that insert was not covered. What do I purchase this for???

For my guest bedroom I purchased an expensive murphy bed from Coleman Furniture in 2022. When purchasing I had the option of adding a 5-year extended warranty with Guardian Protection Product for $199 which I did. What a mistake that was! A month ago after my aunt visited for the weekend I noticed a large metal bar on the bed frame was bent which prevented me from folding the bed into the wall.

Bought this warranty for my recliners. I had an issue with my AC adapter. The company took over a week for my first response. Then required more pictures of the furniture that wasn't getting power. 10 days later wanted more pictures. Then responded it wasn't covered. Do not purchase! Also will not be returning to Bob's Discount Furniture.

TLDR: Don't get the extended warranty. They take way too long, and clearly don't care. I estimate that my couch will be repaired between 6-9 months after the request was placed. You know, that piece of furniture in the room that the family spends the most time in...

I bought sectional couch and paid almost $160 for this protection plan. In the brochure it says "heat and burn marks", "Pet biological stains" are both covered. When I filed a claim for iron burn mark, my claim was denied and I was told only cigarette burns were covered. If that was the case, why didn't you specify that in the brochure. I filed another claim for pet sneezing and vomit stains and it was denied without any reason explained. They simply did not want to honor their protection plan. To me, this is simply a scam, they lied on their brochure about what would covered; and after you make purchase and tried to file claims, all claims will be denied. Stay away from this company!

I put in a claim in Dec and have waited. Tried to call and no one calls back or you are on hold for hrs. No one emailed you. They just take your money and never answer when you need them. I emailed to ask what was going on just for them to send me the same email from Dec. Do not use them at all. I will be letting everyone know not to use them.

I have had a repair tech scheduled THREE TIMES in which all THREE TIMES I have been canceled on the day before scheduled arrival. My ottoman looks awful and most of my pillows are just stuffed without an insert cover unlike the other pillows. Saw Enterprises told me they do not have a reason available for the cause of cancelation. Rescheduled me for next month. Been on the phone waiting for Guardian to answer for 30 minutes now. Tried the online chatroom that said less than three minute wait and it's been an hour.

After many attempts to resolve it, a repair man came and repaired my obviously broken sofa.

Keep your receipts and contract, this vendor is known for denying claims for any reason. They often base their claim denials base on cost. The contract agreement doesn't matter. They will find a way to not repair. In my case on several occasions, they will offer your insurance paid as refund, but if repair costs more than the $200-$300 of insurance paid, they will wiggle out of repairing.

I don't know why such a good furniture store RTG, use this company. We pay for our furniture to have this protection and to told "your claim is denied." I give them a 0. Please do better and take care of your clients.

I purchased the five year protection plan for furniture purchased from Bob's Discount Furniture three years ago. Recently the frame to the bed in the sleeper sofa broke so I filed a claim, which was denied because they don't deem the breakage to be the result of an accident. Their response came with the notation "this is a final determination and the claim can't be changed or altered". I'm unclear what they consider to be an accident, but wish I had read all the negative reviews before I purchased the purchased the plan. It clearly doesn't "protect" my furniture.

Tried my best to get photos. Will contact prepaid legal for advice. 1.5 rating says a lot. Ticket #**. The sectional is large and I did my best to get the entire piece of furniture but it is too big to zoom in and see the cigarette burn so I also sent a close up and apparently that is not acceptable. Have someone come out and look at it then. And I do have prepaid legal and will use it.

I filed a claim for a broken remote control on 12/19/2023. They said they'd reply in 10 days. It took me a week to find the serial number (it was NOT where they said it would be) and then it was the holidays so I gave them a few days' grace. On 1/26/24 I had to follow up to see where it was in process (38 days) and today (another 17 days) I heard back that they denied the claim because it was 3 years old. WTH?? I now have an adjustable bed that is not adjustable because there is no functioning remote for it and there is no way to manually adjust. I wish I would have read these reviews before buying my bed in 2018 and paying for this warranty.

Until visiting this site yesterday, I had never come across a company with an overall rating of 1.6 stars out of 5 — not even close. Unfortunately for me, I have learned the hard way that the 1.6 rating is too high. I bought a Guardian protection plan when I purchased a sofa from Room To Go (“RTG”) last November. I recently tried to use that plan for damage to my RTG sofa. Long story short: (i) Guardian’s customer service was AWFUL (with a few rare exceptions that ended up being meaningless), and (ii) the protection plan I purchased was a waste of money because the fine print in the full contract (that can only be found online) has all sorts of exceptions to the coverage glowingly described in the Guardian brochure provided by RTG when it used the Guardian plan as part of the sales pitch. I already have lit up RTG about that and now am lighting up Guardian on various consumer reviews websites.

Was told everything BUT pet damage was covered. After submitting 3 claims on 3 pieces of furniture and all 3 claims were declined, it is clear that this company is a SCAM! Once your claim is in they tell you every issue is not covered. So in reality they are a scam because they take your money and never fix anything. When they did send a tech out to look at only 1 of the 3 issues, tech did not even show up to the first appointment with no call not even an email. So I spent a whole Saturday waiting (12-5 time frame) and no show, no call. Very unprofessional! Just to get declined like the other 2. Do NOT purchase this warranty. I will never purchase from Ashley either as every piece of my whole house purchase of furniture has been replaced (by Ashley) or broke! Thought I had peace of mind having the warranty but clearly that was a waste of thought!

This company is entirely a scam. Their policy is designed to avoid from having to pay for any repair work, despite how nice it sounds up front. I initially requested coverage from sagging, and the person on the phone led me to claim the damage occurred more than two weeks prior ("how long did the damage take place, would you say more than two weeks ago?"), they immediately denied my claim for not requesting coverage within two weeks, and then they hid behind some nonsense about "this claim cannot be reopened or disputed."

I have made multiple claims on my couch sectional that all have been denied, I have multiple cuts on the seat cushion from a piece of metal on a pair of jeans, some cuts are worse than others, you can see the foam underneath. There is also two broken springs and the foot panel screws are stripped from picking up and moving couch and the foot panel is sagging on the floor. All of these issues are covered. The fabric on the couch is like a knit sweater weaving in and out so when it got cut its going to "unravel" and keep unraveling. It was denied due to threading, it's not a perfectly clean cut, but it is a cut. I would like the cost of my warranty back if the damages will not be covered. You think you have a peace of mind buying a warranty on a piece of furniture that's cost almost 3 grand that's suppose to last longer than 2 years.

This is by far the biggest scam that is being run against the consumer. I have been sold their insurance plan on many pieces of furniture that I have purchased through Bob's Furniture. Each time a claim is put in, the company finds a reason to not proceed. The employees of this company seem to be incentivized to not support their customers and are rewarded for this effort.

I purchased a Total protection plan from Guardian at Ashley Furniture and now when reported a couch frame in the couch I got a refusal because it must be accidental, WHAT?. How can a failure of the frame be accidental, it breaks or warps over time. They denied saying the damage happened more than 30 days ago, no it’s been breaking but recently became very noticeable. I think that many purchasers of this plan got duped into thinking they will be taken care of when something fails during the 5 years period. I paid $399.00 for absolutely NOTHING. To the people reading my and other 44% of the ONE STAR ratings, save your money and don't buy this protection, it's a sham.

Am highly disappointed with a 5 year warranty coverage from this company. I Have 1 year left on the warranty and have filed multiple claims for minor stains on my sofa which all have been denied. Recently I have filed a claim with the company for an unknown large black stain on my sofa and got denied. I was able to figure out it was black crayon from my son which is considered an inclusion under warranty. I expressed this to customer service and was advised to re-file a new claim. When I did, selecting the crayon stain, I was still denied. I called back confused and their response was that I cannot re-file a claim for the same stain. I was very disappointed especially since I was following what I had been advised to do and asked to contact someone to escalate this request which I was given an email to a resolution department.

This company truly is a scam. First off my sectional my child had an accident on. I had to deal with it when they denied the claim then while cleaning a gallon of vinegar was spilt onto the sectional and stained/ discolored the entire seat and leg rest area. My claim was denied today stating it was not covered. Funny both bodily fluids and food or beverage spills are covered. They state it is discolored not stained. Definition of stain is soiled or discolored spot and color contrast within the material. My pictures proved this was an issue. It’s not normal wear or the entire sectional would show some similarities. This company is nothing but a thief.

I would recommend purchasing any other protection plan. I paid a lot of money for my couch and my protection plan that the employee pushed. All I have asked for is repair or replacement for two of my couch cushions because they were punctured. I work in contracts and have reviewed mine, and they are not in compliance with the contract. They immediately denied my claim. DO NOT PURCHASE THIS PLAN. I will be looking to file a BBB claim as well as potential legal action.

This company is nothing but a scam, we still have 2 years in our warranty, have filed multiple claims to fix issues and everything gets denied. Most recently our dog vomited on the couch (human and pet stains are both covered verbatim in the warranty). Due to the vomit we removed the cover to clean it and in the process the fabric that holds the zipper detached from the couch. The couch now smells like vomit and I'm unable to put the cover on the cushion, so it's just a piece of foam. Their response: Claim denied due to invalid pictures. SCAM, SCAM, SCAM. DO NOT SIGN UP FOR THEIR WARRANTY, IT'S ALL A SCAM.

Horrible save your money. They say they warranty against frame brakeage they don't and will find some way to get out of paying you or fixing it. Couch is less than 2 years old. It is not broken from normal use.

I purchased this plan for some furniture purchased from Bob's Discount Furniture without doing my research on the company they subcontract the warranty for. Big mistake. Just like everyone else on here, they have denied my claims without cause or reason. It is impossible to get ahold of them. I can't believe Bob's uses this company.

I Bought 2 sofa from Bob's Discounts store and every time I do claim and it’s the same story • (The damages reported for this claim were previously reported on the claim # shown below and remain ineligible). Those sofa are breaking down every day and they won’t do nothing about it. This company it’s just such a waste and don’t buy their insurance cuz it ain’t helpful. Stay away from them otherwise you will regret it.

Last year I purchased a bedroom set from Bob's Discount Furniture and I purchased the Guardian Protection warranty. This year the rungs on the bed broke, I called Guardian and they said because the factory warranty is still valid they will not be able to assist me. I need to call Bob's. So I called Bob's and they said sure they can fix the issue and they did. About a month or two later the rungs broke again but a different section.

In 2020 I bought a Luxe gray 3 piece sectional couch with a gray strap goof proof 5 year protection plan to cover furniture for 129.00 from Guardian. After calling in a claim for arm rest wood pushing in, was ask when did this happen, I said I didn’t know since I am not home all the time, so girl wrote unknown. Today I got a rejection because I didn’t say it was accident. After speaking with a rep they said there nothing they can do. I got contract to protect my couch and guardian looks for any reason to turn down claim and not cover. STAY AWAY FROM GUARDIAN FURNITURE PROTECTION. WILL NOT COVER AND WORK WITH CUSTOMER.

Don't waste your money. All the reviews are true. They don't warranty anything. Was sold as covers it all great warranty I until there's a issue. I hope they get shut down and can't scam anyone else. What a joke

I should have known better and read the reviews first before purchasing this absolute SCAM of a protection plan for my year old sofa!!! Shame on this company and shame on EJ Stickley Audi for pushing me to buy this coverage. I have a rip on a sofa cushion that has been barely sat on and Guardian says my coverage does not cover rips at the seam?!? Then give me back my $300! Disgraceful and shameful. DO NOT purchase coverage from them. It is all a SCAM!!!

My husband and I bought a couch and love seat from Bob's Furniture 2 years ago, and we also added the Guardian Protection plan. We figured that sine we have kids and a dog that it would be a good idea in case something happens to the furniture. One night I went to go sit on the couch and the bottom broke away from the back of the couch so there was a huge gap where the 2 parts meet. As soon as it happened got my paperwork out and called Guardian Protection Plan Company. The man that I spoke to was very nice and very helpful so I have nothing against him. He told me to take pictures of the couch and gave me the information where to send all my information to. So I emailed over my pictures, warranty plan, and invoice to the claims department. Now this is where I get really ticked off. I got a email back that said the break to the couch was not covered under my protection plan. ARE YOU KIDDING ME!!! This is what they sent me.

I purchased a Total protection plan from Guardian at Ashley Furniture and now when reported a broken spring in the recliner I got a refusal because it must be accidental, WHAT?. How can a failure of a spring be accidental?. I am inviting anyone to join me to file Class Action Lawsuit for Misleading Advertisement. I can see that 44% of protection purchasers are very unsatisfied One Star rating. I think that many purchasers of this plan got duped into thinking they will be taken care of when something fails during the 5 years period. I paid $399.00 for absolutely NOTHING. To the people reading my and other 44% of the ONE STAR ratings, save your money and don't buy this protection, it's a sham.

This company is a rip off! My couch broke at the 2 year mark and because it broke during what was deemed "normal use" they refused to cover it. They will only cover if they can deem it an accident, however if the accident is a true accident they will also not cover it because that can be deemed misuse. They take your money and back nothing up. When you call they refuse to listen to you and just read their script on repeat. STAY FAR AWAY

My experience has been very similar to other people in this forum. We should all file a class action together against them. I submitted my claim on my sofa damages, and they denied my claim saying that this is not covered due to the time being past 30 days and it's in my warranty papers that I never received or seen from American Freight they should be held accountable also for not providing adequate documents after purchase on guardian protection. And oh, I apologize that I was also going through chemo and radiation for breast cancer, filing a claim for a broken couch was the last thing on my mind my health and getting better was my top priority. And besides American freight does not give you any paperwork on your warranty purchase. They just suggests and pressure you into buying a protection plan for their cheaply made furniture.

UPDATED 10/18/2023: After leaving a review here regarding my experience with Guardian, they responded asking me to reach out to them directly for a resolution. I did and never heard back. This company does not stand behind its warranties.

I purchased a Guardian Protection Plan in conjunction with my purchase of a sectional sofa. The sofa was damaged by a single incident covered under the plan, and a repair technician was sent out to evaluate the damage. They determined that it could not be fixed. I am now in a black hole of calls and emails asking for updates, and everyone I speak with restates some version of "We're working on it" and cannot give me specific answers on actions taken to resolve this, but has plenty of excuses on why the claim is still open (retailer not responding, retailer hasn't updated portal). I have spent hours on the phone and emailing to no avail. I would not recommend purchasing a protection plan from Guardian as they do not seem to stand behind their end of the contract.

I submitted a claim for a stain that is clearly covered but because of their deceptive claim filing system, I selected “odor from a covered stain” as my problem. Claim denied, must not speak of odors, because that’s an exclusion from coverage. Final answer, no discussion about the claim, no feedback except I’m allowed to pay somebody to service it myself. What? I already did! YOU! This service was sold to me as a “it covers everything” too-good-to-be-true product when clearly its entire existence is to rip people off. I was misled and I wish no one would fall victim to this fraud again. I don’t know how people like this can sleep at night.

I bought furniture from Bob's and purchased this protection. The frame got bent. I thought I was protected and filed the claim. They denied it was an accident. I don't think a child goes around flexing bending an iron frame on purpose. They did not care she sleeps on the mattress on the floor because the mattress cannot go back into the sofa Sleeper bed due to the frame being bent. It should be illegal for them to treat customers like this. I went all the way up from customer service calls to email dispute and no one has a heart. I even asked if one of their techs can still come to fix it and I will pay for it, they declined to help me because my claim was denied. There is no recourse with this company they are simply inhumane and will not help. May they receive the same mercy they showed me. If you are unfortunate to be a customer make sure to use the magic word accident.

My couch was broken in a move and my claim was denied and they said this was the final decision. This company is definitely a scam and would not purchase from them. I am taking legal action against them.

I bought a couch with an electric recliner and paid for the Guardian Protection plan. One of the recliners broke. I called Guardian and they sent a technician out to take a look. He said they'd mail me the part I need in 5-10 working days. 2 months and countless phone calls later, I'm still waiting. Depending on who I talk to there, my claim is either still pending or it has been approved and the parts are on the way. When I call, they take my claim number and transfer me to a department where no one answers the phone. (As I write this review, I have been on hold for 43 minutes and counting.) Terribly frustrating.

I got my leather sofa furniture from Mega Furniture and I've taken extra protection with Guardian protection, after a year I had problem with functionality of recliner, a piece of recliner came out of sofa and it hurts the entire piece. Because of that, there were torns in leather and sofa went inside. I've raised a claim and shared all the pictures. It's a functional issue and this is email I received from them. "Please understand that this is a final determination and your claim cannot be changed or altered. If desired, you may have these stain(s)/damage(s) serviced by a licensed technician at your own expense." What the reply was that. Why do we take protection if they are not covering the functionality and broken piece.

Submitted claim for tear in couch and was denied. They even specifically wrote in denial, your coverage covers rips and tears but not scratches... Clearly the pictures were not even viewed. Never again!

My son was sitting on the couch/chaise lounge we purchased in 9/2020. 9/2023 my son was sitting on it and the leg broke. He weighs 22 pounds. Leg breaks. Send pictures, and get told it's broken under "normal use". 22 pounds. Broke a couch meant for adults. Can't appeal, can't argue with them. It's final. Second claim on the couch. (The first was a seam was ripping) Not covered. However I could apparently take a knife to the couch and it would be covered. When I spoke to customer service they said their plans only cover accidental breakage. Accidental meaning you walk by and look at it funny and it broke. I'll submit a claim with that and see how it goes. Do not buy this product.

I would like for consumers to be extremely careful when buying a protection plan from a furniture store. First the salespeople will tell you that pretty much everything is covered especially with any of the electrical components. Unfortunately that is not the case. I purchased a sectional from Bob's Furniture that costed me over 2k and of course I would be an idiot not to purchase the warranty especially since it has the 3 recliners and the usb charging port. Well I tried to file 2 claims at the same time to get everything done at once. 1 claim was for one of the chairs that had a rip due to the seam coming undone and the other claim was for the recliner that stopped reclining and usb stopped charging. So claim #1 was denied because if I would "accidentally" ripped the chair they claim they would not covered it but because it's the seam and they consider that normal wear and tear. They denied it. I'm sorry, sectional is about 2 years old and the stitching should not have been coming apart but whatever it was denied.

I was agitated regarding the process I have been going through to file a claim on my Bassett furniture warrantied through Guardian Protection Products, Inc. So, when I started the call to customer service, I was already feeling defeated after being transferred again. Amanda surprised me with excellent customer service and ultimately made me feel understood as a consumer. I hate missing her last name, but Amanda from the claims department saved the day.

Don’t ever purchase extra protection from Guardian Protection which I purchased from Bob’s Furniture. I was told it would cover any damage on my dining table and the oil from a plug in got on it and caused a mark. The company refused to cover the damage even though my coverage states it.

My experience has been very similar to other folks on this forum. We should all file a class action together against them. I submitted my claim on my sofa damages and they denied my claim saying that this is not covered as damages due to pet and animals. I do not have any pets and animals in the first place. Can somebody provide a reference of a good consumer lawyer. Given the reviews on this forum. We should together report them to FTA and file a class action.

I purchased a power love seat from Bob's Discount Furniture with a five year protection plan. Item was bought on 01/09/2021. I placed a claim #** on 2/07/2022 because part of the frame cracked. Claim denied I think because of my wording and advised I could not resubmit. Second claim # ** opened on 7/30/2023 claim #**. Now no power to either power seat. GUARDIAN said it was covered and sent a service man on 8/17/2023. Service man found a bad switch is causing the problem, but he did not have one with him. He said he would contact Guardian and have part sent to my house. I should then call back to Guardian to have it installed. On 8/22/2023 Guardian sent an email saying electrical not covered. So now I have a power love seat that does not move and no idea where to get the part to fix it. MY original contract said that both breakdown of damage of frames and motors and remote controls are covered.

Purchased Guardian protection Plan from Rooms to Go. The sleeper sofa we purchased had difficulty closing and a rip so we called Guardian to have the sofa repaired. The technician reported to me that the sofa needed to be replaced as there was a crack in the frame and it was dragging on the floor. Now guardian wants to say that he recommended repair and to replace the arm on the sofa which will obviously not fix the issue. It's very difficult to take off from work and get them there. Of course they are hoping I won't follow up. What a waste of money and a scam-DO NOT PURCHASE THIS PLAN. Company is full of shit

This warranty company onpointwarranty.com also works as Guardian protection products inc. (gppclaims.com) is a BIG SCAM. Don't waste your money on their fake warranty. I bought a 5 years coverage on a sofa through American Freight clearly saying that rip/puncture/cut is covered. After 2 years the puncture/rip appeared in 3 places, made a claim through them and they rejected the claim twice saying it's a stain/seam damage. That's a JOKE. The stitching is still intact, it's clearly a puncture/rip. They don't answer to complaints. Wasted money on this scam warranty company. I have all proofs.

Bought the extended warranty on our sofa and submitted a claim only to be denied. What a joke. Why buy a warranty if it’s not going to cover anything. Clearly the sofa has a defect that it should not since it’s only a year old. It’s not wear and tear when it’s only about a year old! It’s clearly some kind of tearing or cracking of the surface and there’s no reason why an extended warranty shouldn’t cover it! Terrible company. Don’t waste your money.

Guardian Protection also operates under OnPoint Warranty Solutions LLC (probably due to the volume of complaints). See **. They sell false and misleading extended warranties which violates the Consumer Protection Act. File a complaint with the Federal Trade Commission and your State Attorney General for fraudulent business practices. Then, take them to your local courthouse and sue them in small claims court for the damages. You can serve them at your local Attorney General's Office.

Contacted Guardian to place a claim, sent pictures about the frame broken, cushion sinking and the footrest plate being broken. On 7-22-23 they responded and said that the frame breakage was not cover under normal use it must be related to an accidental occurrence. This was very disappointing considering this was why we purchased this policy, for protection against any defective issues. I then called furniture store's customer care department to see if they could do anything and they agreed to send a technician to look at the issue. 7-25-23 they sent a technician to review the issue and the technician determined that in fact the frame had issue and the footrest plate was broken. I called Guardian again and they told me that there wasn’t anything they could do. Very disappointed!

Bought a sofa and love seat from Coleman furniture. I purchased extended warranty. Went to file claim as both sofa frames are broken. They are COVERED under warranty. But because a date was entered wrong won’t cover. I spent 40 minutes on hold. Told by previous person, "No worries. We can get this fixed for you." For them to come back and say, "Oh no. Sorry. Date was entered in correctly." They find any reason to not fix items. Look at reviews. They speak for themselves. I want my sofas fixed! You guys are scammers. I will be contacting a lawyer. I bet everyone on these reviews that you have all screwed will come forward.

My sofa collapsed and my claim was denied because I didn’t know what caused the sofa to collapse. This protection plan is a joke!! They claim everything under the sun is covered and yet they cover nothing!!

I bought a couch with chaise storage section four years ago. My ten year old granddaughter slept on it for one night. When I was putting sheets into the storage section I saw a piece of wood protruding thru the bottom. I asked the kids if they were jumping on it. They said no. Granted they are kids so I am not sure what happened. When I bought the couch the salesman said EVERYTHING IS COVERED. ACCIDENTS, SPILLS, RIPS, ALL COVERED. I put in a claim, sent picture, sent more pictures. Told them the whole story. They said, "You are not covered because you don"t know what happened to the couch." Apparently you need to lie and tell them, you were an eyewitness to the damage. I don't know what happened so I am not covered. Either don't buy this insurance or lie when you put in a claim.

I purchased the extended warranty through Guardian when purchasing a sectional sofa from a major furniture retailer. At the time of purchase, I was told that the warranty was exhaustive - would cover any number of issues with the furniture, including unforeseen tear, rips, stains, etc. Unfortunately, just year after my purchase, the sofa ended up pulling apart in a few different locations. Upon going through the process to file a claim and providing the proper documentation including photos, I was denied coverage because they deemed it as a "tear" (which they would not cover) and not a "rip" (which they do cover). First of all, I was told both were covered at the time of purchase. Secondly, any coverage that uses semantics to split hairs between a "tear" and a "rip" is essentially a company offering false coverage. To anyone considering purchasing an extended warranty - do your research first. Many of them are a scam.

We purchased a 3 year warranty on multiple pieces of furniture. 2 years in, we decided our mushed down cushions just weren't working out. We'd tried to fluff them ourselves, figure out online ways of restuffing and even rotate cushions. Nothing seemed to work. I called Guardian to file a claim and sent pics of the couch. They denied the claim saying we didn't report the issue within 30 days of it happening. The email also stated "this is the final decision" with no opportunity to respond since this was an unmonitored mailbox. How do you decide when cushions go too soft? What are the specific characteristics the smushed cushion threshold? It seems they simply don't want to manage a claim on furniture that doesn't outlive the coverage. Now we are stuck with a terrible couch having paid for coverage that seems useless.

UPDATE 10/1/23: Here we are Sept 30 and all these issues with the RoomPlace and Guardian (the warranty co.) which turned into a project, is finally completed. It was a complete nightmare with the store and the warranty company. This project started in June 2023 through yesterday Sept 30. Dealing with both these businesses literally turned into a project. A project that consumed an enormous amount of my time, which included a plethora of the following: consistent follow-up, numerous emails, phone calls, detailed note taking, and talking to numerous customer service individuals; with each phone call I noted their name, date, and time. So many times I was being given wrong answers or incomplete answers because no one knew what the other was doing. It was an uncalled-for situation, the waste of a customer's time.

I purchased a 1700.00 dining room table from Coleman Furniture and for that price I figured I better get the 5 year warranty with Guardian. After a year I had some pretty bad scratches and I called to file a claim. You can never get a hold of anyone. You have to do everything online which ok I can deal with that. But after several attempts and multiple pics of the deep scratches they denied my claim. What is this crappy insurance I'm paying for if they deny all your claims It's a total rip off !!! They take your hard earned money and pocket it. That's exactly what they do. They don't plan on honoring your claim. They are scammers and need to be put out of business. NEVER PURCHASE A WARRANTY WITH GUARDIAN PROTECTION. IT'S JUST A RIPOFF!!!

On July 16th 2020 I bought $1,500 worth of furniture from Ashley Furniture. I got the protection plan for $169. I have tried to place a claim with this company for scratches and gouges in my furniture. They denied my claim stating that it was already claimed. This stuff that I sent had nothing to do. That was new stuff. It was not the same I sent pictures of recent damage and still got denied. Guardian Protection plans are a joke. I will never buy another protection plan from a company or even buy furniture from a company is Guardian. Is there insurance? So basically I have a piece of garbage furniture and can't get it fixed because they're claiming that I had already filed the claim with the same damage. It's not the same damage. It's even more damage that I did on my own, the footboard did not have any peeling.

This company does not call you back. They will always find a reason to deny a claim big scam. They denied my claim without even discussion. I grieved denied claim and they found a different reason to deny.

If I could give less than one star review I’ll do it, but for now one star. This company is a scam. I purchased my living room and writhing 3 months one found got a ripped, I file a claim and never answered me, 6 months and no one contacted me, I am very disappointed because we purchase that guarantee for nothing.

I purchased a Warranty to protect my furniture for damage and stains. I’ve submitted 2 claims. One for a stain and one for the recliner chair that broke. I waited months for my claim to process. Called numerous times trying to speak to someone for an update which there's no live representative. Then finally the first three responses was they needed pictures. Mind you pictures were uploaded in the original claim submission. Then my stain claim was denied because I didn’t know how the accidental stain came about. After much back and forth about the broken chair that claim was finally repaired. Now I just continue to get emails saying they are working on getting a servicer. I’ve been waiting more than 3 months. I just bought a new bed set and was offered a Guardian plan which of course they won’t get another dollar from me. Don’t give them a dollar.

They take at minimum 2-3 weeks to even respond. My 1st claim took 3 weeks to get a response and said the rip was a manufacturer issue so they didn’t cover. 2nd claim was a vomit stain which took almost 3 weeks for a call. Who waits 3weeks for vomit smell and stains to be removed from a sectional?? We had to pay someone else bc they took so long with no response. Never purchase this on any furniture. Waste of money with their lack of response time. If they told us it can take 3 weeks for a response we wouldn’t have purchased.

I had put a claim in for my furniture in Dec. It's been 3 months and my furniture is still broke. And the two techs that was suppose to come out never showed. So now I have to wait for how long. When I call can never get through and then they say wait 3 to 5 days. This is uncalled for and very bad business. The last time this happened they took care of the problem but this time not again. Very bad.

Do not buy Guardian Protection Warranty for your furniture ever! This company just takes your money and do nothing for you. I recently submitted a claim to have my couch and ottoman cleaned up after trying the cleaning product received with my furniture purchased at Rooms to Go. Two claims were opened - one for each furniture. Ottoman claim was denied right away. Couch was approved and a technician from Fast Furniture Repair LLC came to my house to "inspect" the furniture, even though I had the approval to get it cleaned.

Purchased a 424 dollar warranty to cover some movie theater chairs. The motor in one of the chairs failed so I called Guardian. Guardian did contact a repair company to come look at the chair. The repair company scheduled a time (I was not allowed to request a time) when I was unable to meet. I informed repair company that I could not be available. Guardian then took position that my not being able to meet on the repair company’s schedule voided the terms of their contract. You cannot call Guardian - no one picks up the phone. This company is a fraud. I have contacted the Arizona states attorney general's office in an attempt to have this company no longer be able to sell policies in this state.

I purchased this protection plan when I bought an $1800 sofa at Bob's 1.5 years ago. Last month, someone sat on the middle part and the whole back of the frame snapped (and no, this wasn't an enormous person like you would think!) We laughed it off and I immediately patted myself on the back for getting Guardian protection. I was way off. Filed a claim which was rejected because they said the damage "wasn't accidental?" What qualifies as an accident to them? The customer service is literally nonexistent, if you try calling they just leave you on hold forever. Bob's also is no help, since the furniture held up for the first year they don't cover it. Now I'm out $1800 plus the Guardian Protection plan which was several hundred dollars. I will never deal with either of these 2 businesses again.

Purchased furniture from Bob's Discount Furniture, purchased the 5 year plan as part of the sale, (Guardian Protection Products). Made a claim for a seam separation. Was rejected. I will never buy from Bob's again and will share my experiences with family, friends about the poor customer service of both Bob's and their Warranty partner, Guardian Protection Products. Do NOT purchase the warranty. It is a scam, I cannot understand with almost all the reviews on this site of 1 star, and I am sure it would be a negative rating in they had that option, I would. Why are these businesses allowed to stay in business? So many hard working people get ripped off and are left with falling apart furniture and having to spend more money to repair or replace the furniture. When will there be accountability for these scams??

I have had the worst experience with these people. I have proof of the constant disrespect these people have shown me. For the past 6th months I’ve been on the phone for hours just to either be ignored or have my time wasted. They have made a mockery of my time with their lies telling me they're going to help me and they never do. These people will send you to the hospital with the stress they cause. I advise you to stay away from those horrible people service. I’ve had beyond enough proof to have my claims approved and get a solution to my problem but I have been ignored and dismissed without reason. Never ever use or trust these people unless you want to waste your time and receive an unfavorable experience and an unfathomable amount of stress.

I purchased a sectional at Ashley’s Furniture and upsold on a 5 year protection plan from Guardian. My daughter took a scissors to some cushions so I made a claim. Claim was denied for multiple incidents.