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About Guardian Protection Products
Guardian Protection Products provide furniture protection that covers fabric, leather, wood, mattresses, and more. Their furniture protection products do not contain bleach, other harsh chemicals and work safely on a variety of materials.
We also have Guardian Furniture Care Products to keep your furniture protected and looking new. Call today to learn more!
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Reviewed Oct. 11, 2022
They only have 1 star because I am not allowed to give them 0. When you are in Bob's Furniture Store, they are quick to encourage this foolish warranty plan, stating that you can get UNLIMITED service, your furniture replaced or fixed for just about anything easily, for the next 5 years. That is a complete lie. They will never replace anything, will at most give you a voucher for much less than what you paid for any item.
I have had had an accidental stain on one of my 4 chairs, Tried to put in a request, they declined a fix or replacement, but they did offer a voucher, which you would assumed would be the price of the chair, but is nowhere near close. And what is worse, is that afterwards I had a different issue on a different chair but cannot submit any claims because I have already "collected" from a claim.
I let them know I have 4 chairs, one bench and a table and this claim is for another part of the set, and I don't see how my 5 year unlimited service can be cut off for one chair when this is a 6 piece set. I didn't just pay insurance for one chair. And the voucher nowhere near covers the cost of a chair anyway (and I had to fight tooth and nail for even that). I was promised a phone call I never got, and sat on hold and was never answered. This is absolutely terrible service. Please do yourself a favor and avoid at all costs.
Reviewed Sept. 13, 2022
Bought a leather couch & bought this protection plan, made a claim because of a stain, of course denied it. It would take a lawyer to understand the terms & conditions paperwork. It's a rip off, they will not honor what they sell! Save your money!
Reviewed Sept. 8, 2022
If I could give a half star or zero star, I definitely would. After paying a good sum of money for protection, in less than two years, the so called leather started fading and all I get was, "We will be in touch." Finally they sent a technician even though I told them nothing was broken. He came and said the same thing and that I would be contacted. Since then, I have not heard from anyone. I sent several emails and got nothing back. Lessons learnt. Guardian Protection is fraud. That's all I can say.
Reviewed Aug. 24, 2022
My sofa had stains and also the bottom of the sofa broke. I submitted claims of stains and also broken furniture of some sort. I have been on hold for over an hour to try to get in touch with somebody. It was faster to go online and ask for an inquiry than on the phone. I know that they are short-staffed, it must be. Technician came by house and indicated that anything is fixable because I was hesitant that my sofa couldn't be fixed but he said that someone will call me in a few days to see what can be done. No one called, but instead I received an email saying that my case was closed due to it being over 30 days and not adequate for service. I will have to get another sofa which is ok, but would have loved to have received a phone call and an explanation rather than an email which I couldn't send a response to. Will purchase another couch.
Reviewed Aug. 22, 2022
Do not buy Guardian Protection Products Inc. I have a five-year protection plan call up to make a claim and they denied it. If you read the comments everybody’s claim was denied. They are a bunch of frauds. Do not buy.
Reviewed Aug. 19, 2022
Don't waste your hard earned money on their coverage plans. I was sold on a coverage plan for my bedroom set. I was told I could replace anything within 5 years according to my plan. Filed a claim and was denied because it not within 30 days of damage. I'm going to spread the word about this company!
Reviewed Aug. 11, 2022
I've purchased my 100% Genuine Leather furniture set from the Room Place in Lisle, IL. I loved my furniture. After a year of having the furniture set one side stopped sitting up correctly and I also accidently sprayed paint on the couch. I've contacted Guardian and placed a claim on both issues after being on hold for over an hour to speak to someone. I informed them of the issue, told them it was within 30 days. I was told to send in documentations and pictures of the furniture.
This claim has been over a month. I received an email saying they have not received the close up photos. I have submitted these photos numerous of times. I still have not received a response back, I also have been calling and I have not been able to get anyone on the phone. I sat on the phone for 2 hrs and 16 mins and finally hung up. Room place also does not help and this leads me to believe they are scamming their customers with this 3rd party company that doesn't assist their patients. I will never purchase from the room place again! Very Upset Patient!
Reviewed Aug. 8, 2022
I bought furniture - a chair. Was damaged over fourth of July weekend. Called place I bought. Found out I was outside my 1 year warranty and was told to contact Guardian and it's been a completed nightmare. I have hold times, invested well over 30 hours now. Just over 6 today. I couldn't get anyone to help so I decided I wanted a refund of the protection plan and I would be done. I was working with Chuck and Kyle who said not a problem.
I gave correct address and found out the checks were mailed to incorrect address and was told that would have to wait for stop pay etc which it's been a few days since that call. Mind you I called 10 mins after they opened and still had to wait 40 mins checking status to be sure new checks were mailed. They close here in 15 mins. Been on hold over 6.5 hours now because it's a larger sum of money cimg back to me. Seriously this is ridiculous. No clue how they have been in business this long if this is the "norm". Covid is no excuse to have someone wait this long for a question that I don't know I will even be helped today. Guessing I will have to start the process over tomorrow. INSANE! Will never do business with them again ever.
Reviewed Aug. 2, 2022
I purchased the extended warranty protection plan from Rooms To Go for a new sofa/loveseat. The plan very specifically covers “Pet biologicals”. One night at bedtime, my older dog was sleeping on the sofa and woke up and urinated on the cushions. I dabbed the wet spots with paper towels and next day took photos and submitted a claim. Guardian very quickly denied the claim on the pretense that they could not see stains in the pictures. Repeated phone calls and no change in their position. Rooms To Go would not help me either. I would hope that smart consumers will avoid doing business with either company.
Reviewed June 15, 2022
I had purchased leather recliner from Bob's Discount Furniture and they sold me a policy for accidental stains and tears where my head rests on the recliner started to peel and discolor because of my hair product I use, so I decided to take advantage of the warranty. After months of processing, they told me I was not covered. This warrant is a scam. Buyer beware. This was an accidental stain which they claim they cover and they will not cover my recliner.
Reviewed May 26, 2022
We have been living in our home for 11 years now and had Guardian Protection from the beginning even during signing the home contract with our home builder. Guardian did not only install all our security system, they also installed a sound system over two floors. We purchased monitoring for security. Because of a recent incidence when the fire alarm went off we ran to the box and tried to disarm the fire alarm but we were not successful. I pressed the fire button for a good while but the monitoring team did not respond at all. Because right around Christmas the alarm started while cooking dinner in an Airfryer. That day the security monitoring team from Guardian responded. We contacted Guardian and asked what was happening. They told us that they had installed 2 smoke detectors, one on the upper floor and one on the basement and that's all at the time we moved into this brand new home.
They said they don't monitor the builders smoke detectors and they never installed a smoke detector on the first floor where the kitchen is etc. They had never informed us about that issue. We couldn't tell the smoke detectors apart and we were never told that we needed to tell Guardian that we need a smoke detector on the first floor. Can you believe this? Questions of why a security company would only install 2 smoke detectors and not even one on the main floor with the kitchen? So if you are a new homeowner make sure that you asked the company that will put in your security system if that works for all floors. In our case the system should have alarmed the monitoring team because I manually activated the alarm system.
We can have one installed for $125.00 but the issue is that we paid monthly since 11 years and were not aware that we did not have a monitoring service for a fire alarm smoke detector on the ground floor. I am still in disbelief. 11 years without protection on the first floor and Guardian still does not feel that they should have advised us at the time of installation. Good luck with Guardian, I don't trust them anymore.
Reviewed May 20, 2022
I purchased the Goof Proof plan for $200 from Bob's Furniture. I spilt hot chocolate on the my sofa and chaise. It has been months of lies and getting the runaround with Guardian. DO NOT buy Goof Proof. This company is immoral. They completely lied about the technician reports. When I called the company that sent the technician they told me they had reported the damage to Guardian. They are liars!!!!
Reviewed May 3, 2022
I purchased the 5-year protection plan for my bedroom set from Bob's Discount Furniture and it was a huge waste of money. I've been fighting for almost 2 months trying to get them to repair or replace my dresser that broke when my wife and I were moving it. They are refusing to honor the contract for any loophole they can attempt to conjure up. Their most recent attempt is that because I didn't report a "specific incident" on the initial call it us not eligible. I reported the date, time, and circumstances over the phone and they filed the paperwork. Seems like they intentionally left off the description so they could find a reason to not cover it. It may seem like a good deal when you buy new furniture, but I'm beginning to doubt that they actually ever stand behind their contract. Avoid at all costs. Customer service typically doesn't respond. They are rude, and completely unhelpful. Company is a scam and waste of money.
Reviewed April 12, 2022
I purchased the 5 years "Goof Proof" policy from BOB'S FURNITURE and filed a claim just 1 year after the coverage started. First, no response was received after 3 months after I submitted all required documents. I just called them and they just said I was denied because the damage "occurred during normal intended use of the product." Even though I reported it was the accident 10 days after it happened and I said clearly IT WAS AN ACCIDENT! IS BOB FURNITURE SCAMMING ITS CUSTOMERS WITH THIS PRODUCT?
Reviewed April 12, 2022
Sent pictures in with cracks and defects and stains in leather along with top layer of leather coming off. I was told everything except abuse was covered. They refuse to repair or replace the furniture. They only looked at the pictures and sent an email saying these three items were not covered.
Reviewed April 7, 2022
We purchased a three piece sectional couch from American Freight Furniture in Knoxville TN and decided to purchase the extended 5-year warranty because we were told how great it was. It even covers if your child spills or dog pees on the couch. Well we actually did have an incident where the dog peed but I just removed the cushion and washed it (very easy small spot). However less than two years after purchasing the couch the zipper completely split in two places on one cushion, so I submitted it for warranty (no not covered). Then 6 months later, the back frame of the couch actually comes apart poking three holes through the back fabric of the cushion (no not covered either). This is the most ridiculous warranty ever. So neither the store nor the Warranty company is willing to take any responsibility for this. Will never buy another furniture warranty or couch from either company.
Reviewed April 5, 2022
Now I had the misfortune of having to use this company not just once but twice. The first time we bought the protection plan with all of our new furniture from Bob's Discount Furniture. When we actually needed to use it we filed a claim and of course got a run around. I had to drive to the store and scream my bloody head off on multiple occasions to finally be told, "OH I am sorry. there is a mistake. That's not really covered like it was explained to you and originally promised."
Now comes time number two. I try to file a claim but the store never submitted our plan in the first place, so I have to fight to have that done. When I finally file the claim I think all is good, nope. I get an email that tears from a pet is not covered as was explained would be when I bought my plan. I am ok with that because I figure they are going to fix the broken mechanical issue. I get an email stating that they don't have any techs in my area so they will have to replace it instead, ok great. NOPE, I get a follow up email stating that was wrong on their part and that isn't covered either.
When I call and request a call back I basically get told that my plan doesn't cover any of the things that happened to my furniture, how convenient...Oh but it covers spills or pet stains. Wonderful. All this company will do is take your money and rob you blind. They do absolutely nothing but give you grief and stress. Run the other way.
Reviewed March 29, 2022
I purchased the "Goof Proof" policy and filed a claim well within the 5 year coverage. I was denied because the damage was "Not caused by an accident" and occurred during normal intended use of the product. They even said, "although we realize you did not intentionally cause the damage, the claim is denied because it was not accidental and was caused during normal intended use of the product". I put my foot on the foot rest and it literally fell apart. By the way, the sales person at the store said this coverage literally covers anything and all things that could go wrong with the furniture... WOW!
Reviewed March 24, 2022
So, I tried to start a claim back in December. On my dining chair made of cloth fabricate. I was told that MEGA FURNITURE whom I purchase the dining set from. That my added extended warranty with Guardian Protection Products would handle this. I called their main number to talk to someone in the claims department to help me out. But, all I would get is an automated message that said due to COVID that my wait time to talk to a CSR would be extended. And after a half hour of waiting. I went online to Guardian and went online to start the process. Well because I didn't have my protection plan ID number. The system requires this to process the order.
So I had to call MEGA FURNITURE where I purchase the set from for the warranty ID number. They told me to send them my purchase order with the extended warranty on it. But, again I couldn't get a hold of anyone via phone or online. So, I had to resort to going on Guardian online live chat. Finally I was able to communicate with a CSR. He sent me a link to forward the documents to. Now I sent all information on 03/08/2022. And today I get a response to my claim that it is denied due to the time period of when the claim was put in and the issue with the chair. Exceed the 30 day of reporting and getting the claim process. Trust me when I say that you want to stay clear away from this JOKE of a warranty company. The blame is also on MEGA FURNITURE who sold such an inferior warranty on top of that.
Reviewed March 16, 2022
This company is a joke and their underwriting department is making up things as they go. I had bought their best, most expensive protection plan for a sectional sofa. As clearly mentioned in their policy that it will cover stains from bodily fluid, they still denied the claim for stain caused by sweating. They also denied another claim that there was another stain because of the crayon. Getting in touch with their customer service is another challenge. This company should be out of business, these scammers should be in jail for lying.
Reviewed March 15, 2022
Simply put, they're a bunch of criminals who are stealing money from consumers. The warranty is sold as if they cover everything. Even something as obvious as poor stitching that rips FROM THE SEAMS isn't covered. Don't waste your time or money on any of their products. If you see the word "Guardian", just know that they WILL NOT pay your claim, period.
Reviewed March 8, 2022
This company is a complete scam and utter garbage. They market their warranty on furniture as if it is so easy to file a claim and receive coverage. Filing a claim may be easy but approval for your claim never happens with this company. Even if you are within their guidelines of a covered event or incident they will still deny your claim. It is a constant battle with them to have them cover your claim. Wish you the best of luck and be forewarned. Someone needs to fire Bryan Cipoletti (CEO) of this garbage of a company.
Reviewed March 8, 2022
Do not purchase Guardian Protection insurance! I was on hold for longer than an hour trying to get a hold of a customer rep because their website would not recognize any of my info. Finally spoke to someone and I provided everything that I was asked for which in my case was pictures where my pet urinated on the couch, something that is clearly covered in the policy, and was emailed back that it was not covered and that I was welcome to have it taken care of at my expense! Really!!?? The ottoman also broke and I was able to fix that by myself since I saw they were not going to honor that either. Not sure why they’ve been in business since the 70’s. Prime example of scammers!
Reviewed Feb. 28, 2022
Worst experience ever. They really fast to take your money but take months to answer about your claims and then have the nerves to deny your claim and the broken frame is under the coverage. The sofa broke 2 months after I purchase. Scamming people big time.
Reviewed Feb. 24, 2022
We purchased a leather sectional from a high end furniture store and purchased the Guardian Protection Products warranty. Yes, we read it thoroughly and felt the company would honor their warranty, if needed. WRONG! The chaise on our sectional became worn, torn and very discolored. The rest of the sectional was fine so it wasn't due to abuse of the furniture. We submitted a claim and was told it didn't meet their criteria. And, their decision is final and you have no recourse and they will not reevaluate. This is **! Warning - DO NOT purchase this plan and, if the store asks you if you would like the Guardian Plan, tell them you do not and explain why. They do not stand by their warranty and the customer reviews are awful. Expensive lesson learned.
Reviewed Feb. 8, 2022
Can not get into my account and they just keep telling me to sign in and I have and I can’t get no one to help me. Will never buy this plan again. It’s like no one wants to help. They give me the run around.
Reviewed Jan. 27, 2022
The reclining feature of my sectional stopped working and Guardian denied the claim. In reading the plan details they sent, they basically don't cover anything. Save your money and skip the scam of a protection policy this is.
Reviewed Jan. 15, 2022
Scammers and cheaters. They will do everything and anything to not cover/fix your furniture. Worst customer service. Phone calls lasting an hour and a half that solve nothing. They deny claims left and right. And good luck reaching out to them. Do not buy it. Sounds like it’s a good deal but it is not. Do NOT, under any circumstances, buy this warranty! Your time and sanity are worth more, believe me.
Reviewed Jan. 13, 2022
This is a horrible protection plan and not worth the cost or time spent submitting a claim. I would have been better saving the money and making the repairs on my own. The warranty covers scratches. I made sure to read the warranty carefully. My claim for damages was denied because they said I moved the furniture to another location or a storage and they do not cover scratches. My claim stated that I was moving the furniture within my home. When I called and asked about the denial, they said whether it was moved inside my home or not, it would have been denied because they do not cover scratches. They should honor their warranty.
In the past four years, I only made one claim when one of the recliners would not recline. That was about 2 or 3 years ago. It's not like I'm trying to rip them off with ridiculous claims. Like I said, a total waste of money, time, and effort. I'm just happy that I purchased a good product and did not need many repairs because it does not seem like Guardian would honor them. I've had better experience and more success with protection plans purchased when buying Wal-Mart products. I would have given zero stars, but I had to pick at least one to move on in the process.
Reviewed Jan. 10, 2022
Purchased a top of the line Serta Mattress from Wolf Furniture Store with extended warranty from Guardian Insurance. After 7 years the pillow top on the mattress started to waffle and separate from the mattress. We were relieved when we pulled our paperwork and had paid for the warranty for 10 years. This meant we were within the timeline of our warranty coverage. We contacted in November of 2021 Guardian and were emailed a claim submission number and claim form to fill out. Sent in the claim form and it was denied indicating that it hadn't reached their facility within the claims submission deadline. They indicated that we were to file again with a new claim registration number for it to be reconsidered which was done within a week of the initial denial in December of 2021.
This second claim was also denied stating that per "section 2" of the outlined warranty we paid for that the problem with our mattress was not covered. I then called the Guardian number given on the denial email and waited 21 minutes and 11 seconds for the representative to take my call. On answering my call the man pulled up our claim and said that we should have received a email denying our claim. Explaining we had and that's why we were calling. He began reading what had been said in the email. We explained we wanted more clarification as to why an obvious defect would not be covered under a warranty we paid for. He replied "because it isn't" to which our response was "So we basically paid for nothing, which makes this warranty a scam."
We then told the representative we intended to file a complaint with The US Dept of Consumer Affairs, Better Business Bureau and before I could say anything else he abruptly hung up on me. I fully intend to carry out my treat against this company who willfully and knowingly have no intention of honoring the warranties that consumers have paid for to protect their purchases only to be denied and lied to. It's a blatant scam upheld by these unscrupulous furniture companies.
Reviewed Dec. 11, 2021
My experience with Guardian has been the absolute worst! I’ve have a claim open since February of 2021 and it closed November 24th 2021! It took forever to get assistance with my needs. I kept constantly getting the runaround!!! They repaired my right arm facing recliner incorrectly and won’t do anything about but tell me it’s not under warranty!!! Of course it’s not!!! They didn’t sew the seam back correctly nor does the cushion feel like the manufacturer original! I’m very displeased with the level of service and the time I took and still no resolve! I’m not stuck with a chair that’s isn’t comfortable to the rest of the couch! I asked for repair or replacement of the right arm facing and Guardian tells me there nothing they can do when it was their fault!!! How is that possible!!!? They suck. Don’t purchase the extra warranty because you will get screwed!
Reviewed Dec. 6, 2021
Declined claim. Stated that accidental damage and not normal use of the equipment is covered. Nowhere on the contract does it state that normal use is not covered. Scam. Don’t buy. They come up with ways not to pay out claims. Scam scam scam. Make up stuff.
Reviewed Dec. 1, 2021
I contacted Guardian protection plan regarding a Dining room set I purchased with Accidental protection. My 10 year old son sat on the chair, back part of chair cracked on both sides and is broken. They said it's not covered under what they consider an accident. On their fine print it does cover it. But now they are saying case is closed and they can't rectify the problem now. This does not make any sense. I will Never Purchase any plans from them again.
Retailer Name: Bob's Discount Furniture
Item: Counter Stool
Reviewed Nov. 28, 2021
Guardian Protection Products, Inc. is a total cheat, scam, and deceiving business. I have an existing products policy for the company and struggle to process my claim for ten months. My policy number is **. The policy is a sofa set. I filed a claim with GPP for my covered products in February 2021; after multiple calls and numerous emails, I was able to have one of Guardian’s technicians visit my house after three months. He found the covered items eligible for the claim but apparently didn’t file a complete report. The Technician in my house promised me that he would report every issue in its entirety; however, he lied to me, and after he only reported partial item damages, not everything. After months of discussion, Guardian partially approved my claim and told me they would send a check to the store from which I had purchased the items.
Guardian in over 15 emails confirmed that a check had already been sent to the furniture store, but every time I checked with the furniture store, they told me a check had not been received. After multiple attempts and dozens of emails, I was able to connect with a Supervisor at Guardian; her name was Maria, and her ID was # 204. I explained the whole story to Maria, and she sincerely apologized on behalf of Guardian and confirmed to me that the Guardian employees had lied to me and that a check had not been sent to the furniture store. She told me that she would send the within one week; she even sent me an email and in the email confirmed that a check was not sent and that she would send it. Maria promised that by October 8th, the check would be 100% sent to the furniture store.
Since talking to Maria on September 28th, until today, November 27th, I have been regularly calling the furniture store, and they tell me that they have not received a check for me from Guardian. Maria also apologized on behalf of the Technician who had not reported the whole issue and asked me to open a new claim in her conversation. I immediately opened a new claim, but since then, I have sent over ten emails and reminders to Maria and the rest of the GPP staff and claims team, but none of them responded to my queries or calls. I have email proofs from Guardian confirming their lies and the fact that this business is basically stealing people’s money but doesn’t offer any services back. I will be happy to provide copies of email communications from Guardian and people not to be cheated by this deceiving business.
Reviewed Nov. 19, 2021
Omg, this is the worst warranty company of all times. Just awful and very unprofessional. I filed a claim in August, received the part in October and it is now November and I am still waiting for someone to come and install the part. And to make matters worst, they didn't send all of the parts required. I would say if you are considering choosing this company, DO NOT!!!
Reviewed Oct. 29, 2021
Salesman said everything covered except pet tears and scratches. Covers delamination, chipping etc. Our coffee table is delaminating on top and a crack has started where laminate is put together. Also stitches coming out on loveseat. Because these two things weren't "accidental" and I couldn't explain why it happened (other than Ashley Furniture quality issue) they denied the claim!
Reviewed Oct. 7, 2021
I have filed 2 claims with Guardian after purchasing a protection plan on my sofa. The first was denied because they claimed that it was damaged during delivery which was false. They never followed up on the second claim. Do not waste your money. If there is ever a class action lawsuit... sign me up!
Reviewed Sept. 28, 2021
Rooms to Go sold me this insurance for my furniture in case an "accident" happens, which it did. I accidentally tore my furniture while moving some bookshelves. And like all the other reviews said - they will deny it. They will ask you for additional information and then DENY your claim. Don't buy this insurance, don't waste your money!! Shame on you Rooms to Go for selling this crappy insurance.
Reviewed Sept. 22, 2021
We purchased a dining room set from Ashley's Furniture in Albertville, MN and was sold this protection plan for about $375. As all the other reviews claim, this is a total scam and they also declined covering our damages. It's surprising that reputable retailers are selling this totally bogus product. DO NOT WASTE YOUR TIME WITH THIS INSURANCE PLAN!!! COMPLETELY FRAUDULENT COMPANY!!!
Reviewed Sept. 3, 2021
Purchased Denali Power Reclining Leather Sofa. Documented damage with words & video. It took them about two weeks to decide this mechanical problem was not covered. From what I can see, this is the case with all Guardian warranties. I hope others learn from all these reviews and never purchase Guardian coverage; fortunately, we paid nothing for it --- and that's exactly what it is worth.
Reviewed Aug. 31, 2021
Will never cover your damage - STAY AWAY. These people will never cover their warranty. They look for every excuse in the book to not help. I had a valid claim but had waited more than 30 days because silly me did not want anyone to come to my house in the middle of a pandemic and they used this as an excuse to not cover the damage. I contacted BBB and opened a claim. They said they would contact me to settle it and never did. STAY AWAY FROM THIS COMPANY!
Reviewed July 20, 2021
First, Rooms to Go sells you this insurance as the best way to protect your furniture. Do not buy it!! Once you have a problem and need to make a claim, the nightmare with Guardian Protection begins. They have horrible customer service, impossible to talk to them. When you can finally make your claim, you will have to wait more than 3 weeks for someone to be assigned to your case. And the result will never cover anything because they will say you didn't mention it was accidental, even if your claim appears on your insurance coverage as it was my case. Don't buy this service, don't waste your money!!
Reviewed July 8, 2021
I reluctantly purchased 5year coverage when I purchased some theater seats at Jerome's. The salesman clearly told me they cover anything that happens, rips, tears, etc. A week after they delivered the furniture, an item broke. Jeromes came out and fixed it becuase it was under warranty. They said if it happens again to call Guardian and they will cover it. Sure enough, it happened again. When I called, of course they denied the claim!! NEVER EVER EVER EVER PURCHASE ANYTHING FROM GUARDIAN!! TOTAL RIP OFF!
Reviewed June 17, 2021
I bought a couch from Ashley Furniture back in December 2018; and also bought a 5 year Guardian Protection plan. The leather is peeling off the arm, so I contacted Guardian and they are saying that is an exclusion from my plan, so they won't pay. The $269.99 I paid for the plan is money down the drain. These plans are a rip off or a scam.
Reviewed June 8, 2021
This is a joke of a company who just takes your money but doesn't wanna honor their contract to fix anything by claiming your accident "isn't covered under our warranty". I honestly don't know what is covered. Companies should not be offering this joke of a protection plan and their customer service is terrible. Save your money because none of your stuff will actually be protected.
Reviewed May 22, 2021
If I could give this company 0 stars I would! This company simply receives all of its money from scamming paying customers. I put in a claim for my bed for "accidental damages" and they claimed that my "accident" wasn't considered an accident. The MANAGER gave me an example (after I asked what type of accident would warrant an approval) and she said "If I'm walking and trip over my cat and fall on the bed and it breaks, that's the type of accidental damage we cover." HOW BOGUS and made up is that! I explained to them that the wooden pieces (which is what they cover) broke which caused the entire bed to break, therefore allowing the screws to come out and they came with yet ANOTHER excuse as to why they "don't cover" stating that the pictures I provided weren't what they needed.
The representative was rude and the "manager" had the worst excuses and quite honestly there is no way for me to break a bed just by tripping over an animal and falling on it. All claims will be denied so don't waste your time and money purchasing this. JUST HOPE THAT YOUR PRODUCT HOLDS UP FOR MORE THAN A YEAR!! DON'T PURCHASE ANYTHING FROM THIS "COMPANY."
Reviewed May 21, 2021
Everyone needs to know not to waste their money on any products or “protection” plans with this company. Had an accidental tear and they claimed too close to the seam and won’t cover. DON’T waste your money here. They will only take it, laugh and deny any claim for whatever reason they can cook up. Rooms to Go should be ashamed for even being in bed with such a trash company.
Reviewed March 25, 2021
Bought a lift chair for my mother from Boscov's. Offer of furniture from damage was offered and since she is in this chair 23 hours a day I thought it made sense. Big mistake. Boscov's has me go thru Guardian for anything. Remote to do the functions of the chair and the purpose of it is to lift. Remote was frayed and had to fight to get any resolution. Went to the store and complained and they sold me a remote since she cannot use the chair without a it lifting her. This stopped my claim for a replacement remote, which I had to replace call. They told me that they cannot send someone since I bought a new one. I fought to get them to put in claim and waited 5 weeks to have someone come to the house, could not just send me a remote. This was the start of the pandemic, so I was ok since we had a working remote.
They send a technician who was a no show as scheduled and then 2 hours late second day, only to come and take pictures just as I had to do and brought the wrong remote. Had to wait another 6 weeks to get remote and they did mail that to me. One year late the third remote we have is struggling and now at 5 weeks to get a replacement and still in process. I will NEVER buy a warranty under this insurance company.
I am sorry for your frustration. Unfortunately, you have posted to the wrong company. We are Guardian Protection security systems and only offer professionally installed and monitored security systems for homes and businesses. You will want to repost this on the correct company’s site in hopes of receiving a response to your need. I have reached out to Consumer Affairs to advise them of the error. Best of luck with your issue.
Mary Lynn M.
Reviewed March 13, 2021
This company is a complete scam. They have terrible customer service and run you around in circles. It takes months to get anywhere with your claim and when you finally get someone to come they use a cleaner you could buy from Walmart for 40 dollars. The furniture wasn’t cleaned properly and smelt terrible after they “cleaned” it. Do not purchase anything from this company. I wish I would have seen reviews before I lost my money.
Reviewed March 11, 2021
We're bought furniture at Bob's Discount Furniture and our salesman sold us their "Goof Proof Kit" which is by Guardian Protection Products. We questioned the salesman a lot, asking what about this, what about that? To every question he said, Yep, it's covered, anything is covered for 5 years. It's goof proof. Now almost 3 years later, we turned in some claims and every one of them was denied, saying "...the stains/damages below are not coverages of your plan." I called Bob's and complained to them about this. After a couple of calls, their final answer, "There's nothing we can do about it." BEWARE!! Guardian Protection Products, Inc. is a TOTAL RIPOFF!!
Reviewed March 5, 2021
This plan is scam. I had rips in my sofa that I bought in 2018. I’ve called multiple times and they kept putting me on hold and then rejected my claim saying that it had to be accidental tears and the poor quality of furniture is not their responsibility. No matter how many proofs you provide they will find some way not to pay your claim. DO NOT BUY THEIR PRODUCTS. They are fraud people.
Reviewed Feb. 3, 2021
We bought a couch and like fools we paid the $100 for the warranty for it through Guardian. We needed to use the warranty and it look 2-3 months to even get it accepted. It took an additional 1.5 months for them to fully accept and give us replacement options. Multiple times they told us they were going to cover the cost in full to get a brand new replacement for us. When it came down to it they gave us less than half of what the couch costs to buy. They are not budging on the offer. I am tired of dealing with them so we accepted it so we can try and move on. They told us we could either get a check sent to us or they could credit our account with the furniture retailer.
We decided to get a check sent to us so we could make a new purchase and avoid paying the shipping costs because that’s the furniture company policy which we verified with them. No Guardian is going back once again on their word and is saying they will not send a check to us and they will credit our furniture account. So at this point we’re stuck with 40% value in credit of what we paid for and we must pay $500-$600 in shipping to get a new couch. I would never recommend this company to anyone. They never answer their phones to leave you on hold for hours at a time, when they do answer they just tell things you want to hear just to go back on their word at a later time. They are in my opinion a fraudulent company and I don’t understand how they’re allowed to treat paying customers like this. They are deceitful and immoral. Please do not do business with them.
Reviewed Jan. 24, 2021
Do not purchase the "protection" plan. Look at the number of reviews, 78 with mine, and not one review is above one star! This is a horrible company. I've submitted two claims and both have been denied. They deny claims that are valid! Do not purchase the plan from Bob's Discount Furniture or any other disreputable company that sells the Guardian Products "Protection" plan. Bob's Discount Furniture is complicit in the fraud being perpetrated by Guardian. There are hundreds of complaints from Bob's customers that have been duped like me. Here are some of the excuses they'll give you for not covering your claim. "That's a manufacturer's defect, not covered." "The joint is loose? Not covered." It's in the contract, unfortunately the sales associates don't show you the contract, they only tell you how good the plan is. And why don't they show you the contract? Because the list of exclusions is longer than the list of what is covered. Don't do it!
Reviewed Jan. 8, 2021
I have purchased several items from Bob's Furniture and always purchase the insurance. I have never needed to use it, until now, what a waste of money. I would have felt better about Guardian, had I not had to put in a claim. But I was denied, due to their interpretation, or should I say, “wording”. Due to this claim being denied, I will never WASTE my money on the insurance, nor purchase at Bob’s again. I wish I had read the reviews prior to handing them over my money. Huge mistake and I feel they were not being righteous by the consumer, in my case.
Reviewed Dec. 29, 2020
Purchased a dining set. The leg on one of the side chairs broke off. Submitted my claim with all relevant proof pics, etc. They finally responded 14 days later to inform that the damage is not covered because it didn't occur in an accident. Sitting down on the chair and it collapsing is NOT an accident, and therefore not covered.
This company has 566 complaints in the last 3 years. I read numerous complaints where the claim resulted from an accident, and in these instances Guardian Protection Products denies coverage because it's an accident and not normal wear and tear. In other words any time someone submits a claim they conveniently create their own version of events to decline coverage. If damage happens by accident, it's denied because it should have happened during normal usage. Then if damage happens during normal usage, claim is denied because damage must happen during an accident. As stated before, company is a fraud. Don't waste your money for a warranty that will never be honored.
Reviewed Dec. 21, 2020
DO NOT BUY THE GOOF PROOF PROTECTION PLAN THAT BOB'S PUSHES--IT IS GOOD FOR NOTHING!!! IT IS A TOTAL SCAM!!! Don't let them talk you into it!!! Purchased a chair and we had an accident where someone sat too much on the one side and the frame popped out. They denied the claim because it's not considered an "accident." So even though frame damage is covered as they said....they denied the claim because it has to be from an accident of how they define an accident. According to them an accident would be if we were moving furniture around and it broke or basically if I held it up over my head and dropped it on the ground "on accident" MAYBE they would cover it but from the other reviews I read they will have another excuse as to why they cannot cover the damage.
WHAT A JOKE!!!! Do not buy this goof proof protection!!!! It is a huge scam and they won't fix anything. I just bought a new couch from Bobs and I was waiting to see if the Goof Proof would fix what happened to my chair so I will DEFINITELY NOT be buying the Goof Proof Protection on my new item and neither should you. It's a huge waste of money!
Reviewed Dec. 17, 2020
Paid $70 for warranty protection on bed frame that includes breakage. Extensive list of exclusions did not include slight breakage during moving. Had no time to read full list of exclusions at time of purchase. Denied claim. The list of exclusions is so long, I cannot imagine a scenario where they would allow coverage.
Reviewed Dec. 15, 2020
So I bought Furniture two years ago. They offered me Guardian Protection to protect my furniture for 5 years. This is my first time paying $200 to protect my furniture. One year later my sofa rips by me cleaning my sofas. I did my claim and they didn’t cover my furniture. Later through the year I did two more claims and they didn’t protect my furniture. I was pretty upset because I pay $200 for any rips, burns that would happen to my sofas for them not to cover my furniture. I was on the phone with them and all they could said was that they can’t cover the rips on my sofa. People this company Guardian Protection Products is a SCAM. Don’t pay extra money to cover your furniture because at the end of the day that money went to the trash. I wish I would of looked at the reviews before throwing $200 away to Guardian Protection Products, INC.
Reviewed Dec. 11, 2020
This company never intends to pay on the warranty you purchased. Complied with all their ridiculous requests and they wrote back, "Please understand that this is a final determination and your claim cannot be changed or altered. If desired, you may have these stain(s)/damage(s) serviced by a licensed technician at your own expense." The whole thing is a scam. A complete waste of money.
I am sorry for your frustration. Unfortunately, you have posted to the wrong company. We are Guardian Protection security systems and offer only professionally installed and monitored security systems for homes and businesses. You will want to repost this on the correct company’s site in hopes of receiving a response to your need. I have reached out to Consumer Affairs to advise them of the error. Best of luck with your issue. Guardian Protection
Reviewed Dec. 10, 2020
Stay away from this company and any protection they offer. They take your money and then don’t cover a dime. I never leave reviews but I don’t won’t what happened to me to happen to someone else. Rooms to go uses them and just deny it if they ask. I had a hole in my couch so I submitted a ticket and denied it for no good reason. Bottom feeding company. Stay away!!
Reviewed Dec. 6, 2020
Furniture owned less than 5 years. Springs sharply sticking us you know where. No problem, I have Guardian. Make the call, Send the photos of sofa and they want a copy of my receipt that shows I bought the GPP even though they know my name etc. That should have been my first clue. One tech comes out in October 2020, does not touch furniture tells me it is a foam problem. Leaves in less than 3 minutes.
2-3 days later Guardian denies my claim. I complain to Guardian, he made a visual diagnosis? Guardian sends another tech, from another company in November 2020. He does a complete inspection. He says springs are broken and not good craftsmanship. I do not hear back for 3 weeks. I call tech's company. They read me the report they sent and say they are waiting for Guardian to send out work order. The report says "spring problem." Today, December 5, 2020, Guardian denies me again saying that he (the new tech) reported foam problem. Really? Not what he said in person. He and I never talked about the first tech guy's assessment. But Guardian is now saying he said something else. Even send me the EXACT SAME denial notification Scam? After reading other complaints, sounds so familiar???? I can not sit comfortably on the sofa. BBB NEXT MOVE!
Reviewed Nov. 30, 2020
No wonder Star Furniture dropped them for their furniture protection coverage! In over 30 years of buying furniture protection plans, the first time I ever file a claim, Guardian denies the claim. When I initially talked to them on the phone, I told them we thought maybe the Brad’s on my husband's jeans were causing the punctures that were turning into rips in our furniture. They denied the claim saying I couldn’t specifically state what caused the damage.
Reviewed Nov. 13, 2020
Bob's Guardian insurance is a complete scam. They will deny your claim by playing with your words in order to not hold accountable for fixing / replacing products. They do not hold true to their word and will not approve your claim.
Reviewed Nov. 12, 2020
I purchase 5yrs extended warranty on my sofa and was told by the store that warranty covers peeling, ripping, stripping of fabric etc. My sofa is peeling all over and am being told that warranty does not cover these things. I paid $3500 for my sofa along with $200 for warranty and now am left with a sofa after 3yrs. Do not waste your money paying for this warranty you will regret. The company blatantly told me am on my own without even trying to help. Terrible.
Reviewed Nov. 10, 2020
I purchased a sectional with a bed in 11/2019 from Bob's furniture store Brooklyn NY and the left arm wood cracked in less then a year and Guardian Protection Products I paid for a a 5 year warranty and they will not honor it. I do not recommend this protection company or Bob's furniture to my friends, Facebook friends or family. I have a sofa bed with a broken left arm which I paid a lot of money for the product. I intend to take both companies to small claims court.
Reviewed Oct. 27, 2020
How I wish I had researched this before I paid La-z-Boy more than $500 to protect my new couch. Don't waste your time or your money. Such a SCAM. If you do not use the exact words they want you to use when you call, they will deny. I had a very small scuff on a cushion from a kid's shoe. I did not say it was "grease" or "shoe polish," both of which are covered. Because I said "scuff," the claims agent wrote "dirt" which, of course, is NOT covered. I called back and said I never used the word "dirt" so they went back and reviewed the call. Because I said "scuff" which is non-specific, they STILL denied the claim. I have another claim they did approve for a soda spill...so it's not like they would be making a separate trip to treat the quarter-sized scuff...they DO NOT CARE.
I will pay the technician to treat it myself... It's not about the $ to fix it; it's about the $ I paid to protect it in the first place. Glad I said "soda" when I told them about the other stain or they would've denied that one too. PLEASE be careful if you have to make a claim and use the EXACT WORDS that are in the policy, nothing more, nothing less. USELESS.
Reviewed Oct. 22, 2020
I bought a Dining table, Buffett & China set, bench and side chairs from Dining Rooms Outlet for $2300 in 2016, and bought Guardian 5 year protection plan with it. 4 years later, I filed a claim for the bench and for the side chairs for the rips on the fabric and it was all denied as not being covered in the plan! Said it was not accidental so not covered. What a joke! Do not buy this protection plan, it’s a waste of money!
Reviewed Oct. 19, 2020
We purchase a sectional sofa in July 2019. We have been very happy until in September 2020 (2 months after our manufacturer warranty ended) the frame on our armless recliner bent. I contacted Guardian via phone and was told to submit pictures after describing that the footrest was broken during normal use. They declined the claim. I called back not understanding why the claim was denied. Guardian informed me that since the frame was bent during normal use, they would not honor the claim. They would only honor the claim if the frame was bent as a result of an accident occurring to the recliner. When I told them this may be the result of something with the motor since it was making a noise, they agreed to send a technician to investigate.
The technician told us that the frame was bent, that this happens often and he would send pictures to guardian. They declined the claim again. If I had said my husband fell on the chair, they would fix it. I do not agree that this was "NORMAL WEAR AND TEAR" on a 14 month old piece of furniture. When I spoke to Alex (a manager of the Hunt Valley, MD location), he felt this should be repaired through the Goof Proof protection. I do not feel the Goof Proof is explained well enough that this will only cover a literal accident. I am not comfortable spending money for furniture that will only last 14 months.
Reviewed Oct. 16, 2020
I have a piece of furniture that the laminate broke off. They will not fix it because they say it's not part of my plan. What a joke. They take your money but wont fix when it breaks. I will tell everyone I know how crooked Guardian protection products is and dont buy any of their plans. Horrible protection plans.
Reviewed Oct. 16, 2020
This is an absolute joke and borderline scam-ish. Not only did I waste my money on this protection plan but I also wasted over 2 hours of my time on hold for them to bounce me around from rep to rep trying to reach a supervisor that is supposed to call me back next week. Absolutely unacceptable for what I paid for new furniture and a protection plan. Save your time and money and stay far away from this.
Reviewed Oct. 1, 2020
These kind of companies need to be banned which provide no real service often reject the customers claim for no reason even if it’s an accidental damage to the product. I’ll suggest everyone not to purchase the Guardian Protection products at any cost and report this in all possible places.
Reviewed Sept. 30, 2020
In my opinion the goof proof protection plan is a waste of money. Every claim I put in for has been denied. From what I'm getting I am covered if it's an accident BUT if someone sits on a suppose to be sturdy coach and the thin piece of wood breaks that's not covered. BUT if they tripped and fell onto the coach and it broke it is. That's ridiculous. From my experiences No stars need to be an option.
Reviewed Sept. 29, 2020
This company and their services are absolutely useless to the customers that buy them. It's a joke to call this insurance as they don't cover anything. We purchased insurance for our bar stools and have 2 break and one fabric seam tear - they have covered none of the damage. I will be complaining to BBB and demanding my money back from this dishonorable business.
Reviewed Sept. 27, 2020
Guardian Protection Products is a waste of money. They refuse to cover furniture claims that are clearly defined in their own documentation as items that will be covered, even with pictures. We purchased a brand new sectional from Bob's Discount Furniture on 10/21/18. We were told the couch we purchased (LUXE) was the 2nd most popular sectional. In addition to the purchase of the couch, we also purchased the Goof Proof Warranty from Guardian Protection Products the salesman recommended for 150.00. From the time of purchase to now (9/27/20) we have had 3 technicians at the house for various problems with the couch. Both the left and right arms of the chaises have divots, the cushion casings have torn, and the left-facing chaise now has multiple sharp protrusions in the back, which presents a safety issue.
The divot fix only lasted a few months, and the technician who came to the house to replace the cushion casings, put them on in such a way that the casing seams don't line up with the ends of the cushions. For the protrusions, I filed a claim with Guardian. The first Guardian rep said the claim would not be covered because it had occurred when I pulled the couch out to clean, which was not true and a statement I did not make. I told him I noticed the protrusion when I pulled the couch out to clean the wall.
After calling to speak with another Guardian rep. regarding the incident, she apologized for the first rep's explanation, and said the claim's denial is actually due to us not being aware of the exact cause of the protrusion. I then filed a complaint with Bob's Customer Care; they refused to offer a replacement to the chaise or send a technician to examine the damage free of charge because the one year manufacturing warranty expired and recommended I file a complaint with Guardian.
After filing an additional claim with Guardian due to the protrusions getting worse and increasing in number after sitting back on the chaise, the following is what I received via email, denying the claim "You reported that the damage to your furniture occurred while leaning back. While we understand the furniture was not intentionally damaged, leaning back is the intended use of the furniture. The plan you purchased protects your furniture from accidents you cause to the furniture and excludes damage that occurs from normal use." We now have a couch, less than two years old, that is dangerous and neither Bob's Discount Furniture or Guardian Protection Plans will take any action to resolve the issue.
Reviewed Sept. 24, 2020
If you skip last 5 reviews you will notice everybody have complained same issue. Whatsoever you report clam, they wont work with you and disregard your complain and then take rudely same happened with me. Got air bubbles on wood table and chairs stained. They refused my claim by saying not done in an accident by you . can you imagine that, I got 500$ of protection for my table and sofa and they told me accident not done properly. This company is a fraud. I don’t know where can we complain about such fraud company. They should not be allowed to do business in States. They dont deserve a star at all.
Reviewed Sept. 22, 2020
I filed a claim for my furniture because accidentally one of the plate in armrest moved when I put my arm on it. They denied the claim saying ineligible for service without any given reason. I tried to contact them but no response even after 15 days. I would recommend future customers not to buy Guardian furniture protection plan because it's rip off. They are running scam. They are running a scam offer.
Reviewed Sept. 21, 2020
Claim denied. Charge you a hefty price for so-called warranty for 5 years to give you restrictions. That shows you what a reputable company they are by making things difficult. Best advice - do not purchase this warranty so you're not told to read the fine print.
Reviewed Sept. 16, 2020
Please DO NOT purchase furniture protection from this “company.” I purchased a 5 year furniture protection insurance from Guardian Protection Products Inc., after buying a bedroom set from Bob’s Furniture Store. What a mistake. This company should be out of business. They take your money and when a claim is submitted it’s denied over some technicality. My bed cracked and fell and the rep said it wasn’t an accident. What a crock. I’m resubmitting my BBB claim and going to Small Claims Court. People with limited means should not be taken advantage of in any way.
Reviewed Sept. 14, 2020
So I bought multiple furniture from Bob's and bought the warranty with Guardian Protection Plan. So one day my kids accidentally damaged all of the bed set in their bedroom while playing with friends. Guardian Protection plan states that kids can't damage items the same day, then it's not a accident, it's intentional. Kids play and while playing, they damage things. So what is the point of having a protection? If the kids accidentally damage the bed set, why isn't it covered. They make up things as they go. So the supervisor told me that each items has a multiple damages, and I said let's go picture by picture and see what the multiple damages are.
She refused to look at the pictures with me and kept saying kids actions can be stopped. How can I predict what the kids will do. They refuse to listen to my points and just denied them without providing a valid claims. They also said how can you determine when was it damaged, they said it can't be done in one single incident it probably happened overtime, but failed to let me know how they can tell it happened overtime. I also asked if they can send somebody to inspect it if they don't believe me, they do not want to hear that. HORRIBLE SERVICE.
Reviewed Sept. 9, 2020
Bought furniture and called for warranty claim. They said is not covered due to not accident related. The items are falling apart and hardly been use is brand new. No sign of any usage. They are saying should be one claim and should be related to damage that was caused by accident. Never heard of such a thing. Quality not holding up even not been used. Bad business. Very hard to get of hold of someone. Will never happen just text.
Reviewed Sept. 5, 2020
Purchased furniture insurance at the time of new furniture purchase. Within 18 months the frame became bent and the furniture no longer reclined. Their policy clearly covers frame damage to furniture, yet they denied the claim because I did not cite a specific accident that caused the frame damage, even when I could point to the specific date the chair could no longer fully recline. Their policies are worthless and fraudulent.
Reviewed Aug. 27, 2020
We purchased living room furniture (a sectional couch with chaise, a chair and ottoman) in 2017. We were going to decline the extended warranty through Guardian, because we have dogs and pet damages are not usually covered, but the salesman insisted and guaranteed that it would cover pet damage. Fast forward to 2020, (approx. 3 years later), we submit a claim for the fabric in several areas of the chair and ottoman because of the dog's nails from just being on the furniture as well as a claim on the couch because all of the sudden the frame is broken on the chaise section of it.
It takes about a week, but we get a reply from guardian denying both claims. The pet damage because according because it is excluded from the policy, the frame damage because I was honest and told them that I do not know how it happened. We sit on it, so normal use. Now we have to go into Bob's and demand a refund of the warranty that covers nothing because we are now going to have to fix that ourselves. We will not purchase from them again and we absolutely do not recommend anyone purchasing from them. We will be going to the store on Saturday, I will update if I get a resolution then.
Reviewed Aug. 26, 2020
I bought furniture from Bel furniture store and they convinced me to buy the warranty which I did. After 7 months from owning a bedroom set a big crack in the headboard caused the bed to be unstable. I opened a claim and after 2 months of waiting and forgetting about their promise I Received an email with rejection to fix or even see the crack. DO NOT USE THIS COMPANY. BIG SCAM.
Reviewed Aug. 25, 2020
Be sure if your furniture sales company offers this, you immediately decline. It sounds great in theory but this company uses every excuse in the book not to pay out for a claim. Scratches are covered with the plan I bought but because I cannot tell them the exact date under which the scratch occurred, they denied my claim. And if you try to then give them a date, they simply tell you that you aren't allowed to include any new information that you didn't give on the date you submitted the claim. You are locked in with the initial information you gave and they will use a lack of information to deny the claim. Read some of the other reviews. They have a planned out algorithm to ensure you are stuck with a plan that has one goal in mind - pay the minimum amount of claims you can and keep everyone else's money. I'm actually going to have an attorney look in to a possible class-action lawsuit against this company.
Reviewed Aug. 21, 2020
Claim denied, nothing further, do not respond, reply emails not received. I am curious if the company has ever paid a claim. The copy of the policy they attached to deny my claim says coverage for my claim.
Reviewed Aug. 17, 2020
It was a new dining chair, brought less than a year, I have protection plan, one leg broke when we move from one position to another, they try to manipulate the words we use while filing the claim, this company is total cheating, please don't fall for it.
Reviewed Aug. 12, 2020
Please do not purchase this insurance. They have horrible customer service and they are very deceitful and will look for any loophole to not fix your product. I will never purchase anything with them again.
Reviewed Aug. 3, 2020
Denied my claim by telling me that the rips, tears, and hole was not a rip, tear, or hole by telling me it was seam damage and normal wear and too extensive and they couldn't cover it. Tried to explain that it was torn, but they weren't having it. Didn't care that a spent extra money for a product that they were going to weasel out of. It was like they used a thesaurus to change the wording so they didn't have to cover it. If I knew this I wouldn't have bought the plan. Total scam.
Reviewed Aug. 1, 2020
I bought these sofas on Jeromes store and they sold me Guardian Protection Product warranty, so I just report to this Guardian company that I need their service to repairs damaged on my sofas but they said that these damages that my sofas has it doesn’t cover it????
Reviewed July 29, 2020
I bought a couch and love seat with the gliders and having some problems with them now. It started with the height of the covid 19 and I did not file a claim per I am high risk and have high risk children. I did not feel comfortable with someone coming in to my home then. Now with things settling and more awareness out there and more precautions I felt better about having someone come fix it. Filed my claim and was denied per did not file it in 30 days. I argued the circumstances and was told should of filed a claim and told them not to come fix it till I was ready?
I'm pretty disappointed in my purchase now. The one time I needed it it is no good. I bought the top protection plan and they were not willing to work with me at all with what is going on in the world today. On a positive note the customer service rep that assisted me was really nice even tho I just wanted to scream at her but I did not per I'm aware it was not her call! For what I spent on the plan I could of had someone come out to fix it.
Reviewed July 28, 2020
I purchased a 5 year Guardian Product Protection plan through Bob's Furniture (The Goof Proof Plan) on my children's bunk beds. I was completely misled by the salesperson that ANY damage to the bed would be covered, including if my child jumped up and down on the bed and it broke. The coverage by Guardian is absolutely ridiculous and not worth the money spent. I would NOT RECOMMEND purchasing their plan due to the narrow type of damage/accidents that are actually covered.
1) My son jumped into the bed to go to bed, not meaning to damage it and not misusing it, but one of the wooden support slats completely broke under the mattress.
2) My other son ran up the stairs to get to the top bunk and the wood on the front stair broke off - about a 1 inch piece the length of the entire step.
Apparently, NEITHER of these items are covered. The contract states these are covered:
1) PRODUCT SPECIFIC COVERAGE: #2. WOOD AND HARD SURFACE FURNITURE: Section b. Accidental breakage of wood frame or structure or other hard surface from specific incident.
2) COVERAGE: • The Plan covers materials and labor costs to service your furniture item(s) in the event a furniture item becomes accidentally damaged during normal residential use...
3) NOTE: ...This Plan covers defects in workmanship and/or material of your covered furniture item(s) and, if applicable, accidental damage from normal household use, as described herein.
HOWEVER, UNDER 'EXCLUSIONS TO COVERAGE, THIS MAKES ALL THAT NULL AND VOID: Unknown stains; color loss, fading, and discoloration; all normal wear and tear, including damage that cannot be attributed to a single relatable incident. THAT is the line that supposedly means 'normal usage' and why damage under normal usage is not covered. Makes ABSOLUTELY NO SENSE. AND if my son 'accidentally fell' onto the stairs and they broke, that would be covered. Running up the stairs is NOT, for some insane reason. But, that was only for the STAIRS. Apparently the slats are NOT covered due to them not being a painted part of the bed. Was NEVER told that anything underneath was and unpainted was not covered under the plan when being walked through coverage by the Bob's Furniture salesperson. I was misled by Bob's Furniture sales and am completely unhappy with this entire situation.
Reviewed July 21, 2020
Bought a table at Ashley Furniture, along with this protection plan. They talked it up like it was awesome, and they would cover everything unless it’s a burn, or nail polish. I just put in a claim for the seat cushions to be cleaned (stains from kids sitting on them with wet bathing suits on) and they wouldn’t cover it, because it wasn’t a SPECIFIC incident. We’ve bought this same protection plan a couple times, and this was the first time we’ve tried to use it. Needless to say, I won’t be buying it ever again.
Reviewed July 5, 2020
I purposely told the salesman at Bob's furniture in New Bedford that a child would be sleeping on the pullout. He promised that EVERYTHING WAS COVERED UNDER THE PROTECTION PLAN. Today I was denied because it wasn't a specific incident that they don't make clear on what is specific. I feel cheated beyond belief and I wish I never fell for their lies. All said and done, this review is all the justice I get. The protection plan is 100% a rip off.
Reviewed July 2, 2020
They are a total scam and rip off. Bought warranty 2x with them at time of purchase a small pamphlet is given and sales representatives tell u it covers food stain, marker, tear etc but everytime i file a calim they always deny the claims saying there are small fine lines to exclude what they cover such as a few stain in one spot, gum. When I call to dispute, they lie that they sent out an email of the fine lines to me when i never received it. They will do everything in their power not to process a claim. Never buying a warranty with them again!
Reviewed July 1, 2020
We filed a claim for accidental damage with Guardian as we had children accidentally damage the couch while playing and Guardian denied the claim saying it was not accidental damage. We paid for this insurance protection policy exactly for these type of accidental incidents and now we're being called liars because Guardian does not want to honor their agreement. We provided many photos, description and all the information they required only for them to call us liars at the end. Very bad and unprofessional business practice. We want our money back for the couches, or have them fixed. This is exactly why you get accidental damage insurance!
Reviewed June 22, 2020
My fiance and I bought a sectional in September of 2018 at Jerome's and also purchased the warranty on it. When we bought the warranty we were told that it will cover anything that happens to the couch. We submitted a claim because the material on the couch is coming undone EVERYWHERE, they denied our claim because they said that the warranty covers rips and tears but NOT "fraying". I find this super ridiculous because that is not what we were told when we purchased the warranty and I believe that they should accommodate us because they sold us a poor quality and defective couch. Keep in mind, the sectional is only a year and a half old! I have never experienced anything like this before.
Reviewed June 22, 2020
Had discoloration on leather recliner. We were told since we were 4 days past the time frame of reporting, nothing would be done. We were told we could file a request for prorated refund. However, they could not send the form. Informed we could go in line and get the form. I cannot locate the firm. It seems to me, being only four days past the 30 period some sort of help should have been offered. This is a BIG RIP off. I will never deal with Guardian Protection Plan.
Reviewed June 7, 2020
This furniture protection is a pure RIP OFF! My husband purchased this protection for our furniture a few years ago. Well I tried to make a claim for a rip in my leather furniture and was denied because I didn’t how it happened until after I made the claim but once I found out I explained it a was still denied. I was told I should have said it was an accident “who rips their furniture on purpose”. Do NOT I REPEAT DO NOT SPEND 200.00 on this CRAP!
Reviewed June 5, 2020
I purchased a full-size Copenhagen Queen Onyx Upholstered Bed on 3/4/18 from Bob's Discount Furniture with a one (1) year warranty that ended 3/4/19. I also purchased an additional 5-Year P1PB-4015407 Guardian Residential Furniture Plan warranty for $39.99. The warranty was activated on 3/4/18, will expire on 3/4/23, and the information states that the warranty will provide up to $299.00 in coverage for new furniture.
11/21-22/19, I made several calls to Bob's Customer Service and Guardian Protection Products, Inc. for assistance and was not able to find a resolution. The Customer Service Rep from Guardian Protection Products, Inc. informed me that since the bed broke and it was not accidental, they would not grant the repair claim. The support legs on the bed have broken three times.
I called Bobs Customer Care and they told me to call Guardian Protection Products - I was informed that internal documents, service repair reports are not provided to customers; it is only for the company records. I asked for copies of the reports complete by the repair technicians and was informed the following: 8/9/18 - Guardian Protection Products Technician notes: repaired/tightened loose slat support leg; the cracked leg, and it was determined not to be a manufacturing defect.
9/16/19 - Guardian Protection Products Cursory technician notes: repaired/tighten loose slat support leg; the leg was cracked, not a manufacturing issue. 11/8/19 - I called Guardian Protection Products to file another claim because two legs had broke again on the bed; (left front) and middle loose slat support leg. Claim denied for repairs.
I have requested credit from Bob's Discount Furniture to select another bed. Bob's Furniture denied my request and stated that I would have to pay for repairs. Guardian Protection Products refuse to issue me a refund or repair the furniture. I have requested a copy of both service reports - informed that internal documents, service repair reports are not given to customers. The continued breakage of the product could fall under two defects: manufacturing defect or design defect. In the law of products liability, a manufacturing defect is a defect in a product that was not intended. This kind of defect occurs when a product departs from its intended design and is more dangerous than consumers expect the product to be. The leg breaking was no intended; it just happened.
In the law of products liability, a design defect exists when a defect is inherent in the design of the product itself. In a products liability case, a plaintiff can only establish a design defect exists when he proves there is hypothetical alternative design that would be safer that the original design, as economically feasible as the original design, and as practical as the original design, retaining the primary purpose behind the original design despite the changes made.
Per the notes of the service repair technician on 9/16/19 - Cursory technician notes: repaired/tightened loose slat support leg; leg is cracked, and this is not a manufacturing issue. There was a present issue, a cracked leg, and the repair technician neglected to repair it. Neglecting to repair the leg upon inspection later resulted in the breakage of the leg again, along with the middle support slacks.
Reviewed June 3, 2020
I wish I could give them no stars. I was told during the purchase that this was a replacement plan as long as what happens is an accident. I reached out to them the date of the accident with photos. My claim is approved and I am told that I need to wait for stores to open. Today my claim changed to pending and I am told that a cover will be sent to cover up the burn. This is unacceptable. I refuse to put a cover over a $1200 sectional. I will not send my clients here and I will never purchase from here again. This needs to be handled.
Reviewed June 1, 2020
We purchased sofa and loveseat from Bob's Furniture, and recently one side of frame fell off and I contacted plan and after submitting all paperwork and picture it was denied. And I spoke with Tammy and she started telling me all BS about accidental and non accidental and all exclusion so basically there is nothing is covered in warranty and I paid for nothing. This is worst company and All furniture warranty is scam.
Reviewed May 28, 2020
I purchased my bedroom furniture from Bob's and also purchased the extended warranty. I submitted a claim in 2019 because my daughter put a cup of water on her dresser and it buckled. They then denied my claim and said it wasn't part of the warranty although it does say water damage is covered in the warranty. In May of 2020 I then submitted another claim because my daughter spilled nail polish on her dresser and it caused a stain and my dresser had a water mark from a cup of tea. They sent me an email stating I needed to send pictures and state how it happened. I did this and that same day they denied the claim stating that because I had multiple deformities (which I wasn't claiming) it shows it did not happened in one single incident.
Who are they to tell me that my steam mark and nail polish stain did not happen in one incident. This is ridiculous! That means I would have to spill nail polish in the same spot multiple times or put hot tea down in the same spot multiple times. In addition, I specifically stated that these incidents occured once when I sent the pictures. This company is a rip off and I'm going to contact my attorney because I'm sure no matter what claim I submit, they will find a reason to deny it.
This review is not for Guardian Protection the security company, this user intended to review Guardian Protection Products the furniture warranty company located here: https://www.consumeraffairs.com/homeowners/guardian_protection.html
Reviewed May 26, 2020
I have filed 2 claims and both were denied the first claim was for my bed frame and the second was for stains on my sectional. I will never recommend this service to anyone. Please do your research on this company before purchasing.
Reviewed May 20, 2020
Anyone I've spoken with show no interest in coming to a solution, instead they guide the conversation to get you to disqualify yourself from eligibility. I made a claim with someone that barely asked about the situation and the stains on my couch, and simply asked me how and where. Less than 20 min later I got a response that I wasn’t eligible and that it was my final (and first) attempt to file a claim. They word it confusing on purpose, they never have to come through on a claim.. the response says I must have a licensed cleaning agent attempt to clean my couch (on my dime) and produce a receipt in order to be eligible. I have that, I mentioned that, and she refused to acknowledge that. Now anytime I call I get the run around. This service is a joke!
“Please understand that this is a final determination and your claim cannot be changed or altered to change its eligibility.” “The plan you purchased from Daniel's Home Center does cover your furniture for a variety of accidental stains from a single incident. You reported multiple stains throughout both pieces of your sectional; therefore a general cleaning would be required to resolve this claim. Your plan does not offer a general cleaning and specifically excludes stains that cannot be attributed to a single incident.“ Impossible to get a general cleaning or any kind of claim on my “protected products”. Notice how they only respond to 5 star reviews. Not professional, NOT looking forward to providing excellent service like they say so in their introductory email.
Reviewed May 20, 2020
I purchased the warranty for my leather furniture. However, Guardian states the damage is not covered. This company is scamming hardworking people. They should be put out of business and not allow to scammed people.
Reviewed May 12, 2020
I purchased a beautiful 2 piece furniture set from Harlem Furniture which unfortunately has turned out to be a horrendous experience. The bed had a piece of the inner wood lining of the bed. Railing break off after about 2 yrs of use. I wouldn't rate any stars for this company if it was possible. I submitted a claim and was told the breakage in wood was not subject to warranty. We have to hold the bed up with boxes and some tape to continue to use it and it is completely useless to all intents and purposes as there is no repair plan or replacement for damaged parts.
I quote the response verbatim: "The plan you purchased does cover your furniture for accidental breakage of the frames however any damage caused by an unauthorized cleaning or repair attempt is not a coverage of your plan. The photos indicate that you used tape to tape the rails. Putting tape on the bed rail is an unauthorized cleaning or repair attempt and excluded from the coverage of this plan". This company is a scam and should be shut down from operations. Buyers beware!
Reviewed May 12, 2020
We purchased $2,000.00 worth of living room furniture from Bob’s Furniture in November, 2018. We added the Guardian Protection Plan because we were told it “literally covers everything” and were also told it lasted as long as we had the furniture (but that’s another issue and I’ll take it up with Bob’s). Recently a bar in the footrest of my oversized recliner completely snapped, rendering it practically useless. I contacted Guardian to file a claim but due to a miscommunication with my spouse, and the fact that I was dealing with work at the time, I unfortunately failed to list what they would deem a valid reason as to how this happened (we’ve all hurriedly completed things when we have a million other things going on, right?).
The claim comes back almost immediately denied because I said I was unaware of how it became broken, I later discovered from my wife it was due to our 85lb dog jumping on it (again, another issue) and so I contacted customer service to see about amending the claim. The agent was rude, of course, and gave me the email to a different department who has now also come back with a denial. So all because I selected the wrong option (aka anything other than a specific “accident” because that is literally the ONLY thing these plans cover) I now have a $600 recliner that does not recline! Let me make this abundantly clear, this company takes your money and has no intention of ever hearing from you again.
If you happen to file a claim, they make you go through a ridiculous amount of red tape with questions that are set up to confuse you, just so they can come back and deny your claim for not answering the questions correctly. They will then refuse to change or review anything because you agreed to that ridiculous arrangement when you filed the claim in the first place! This company is a scam. DO NOT BUY THEIR PLANS, THEY WON’T FIX YOUR STUFF ANYWAY!!!
Reviewed May 4, 2020
The protection plan is worthless. Takes 2 months to get a rude person to come out and clean the stained furniture, and they don't even have the correct equipment to do it. The guy had to use our mop bucket to clean his hose. The couch now smells even worse than it did to begin with, we call to see if anything can be done, turns out the plan ONLY PROTECTS THE FABRIC and NOT the cushion itself. We were also told that the cleaning solution they use sometimes leaves a bad smell and there's nothing they can do about it. Absolutely horrible company and definitely not worth the money because you'll still have to buy a replacement.
Reviewed April 28, 2020
Do not purchase the Guardian plan. They did not honor my policy coverage. I purchased a 5 year Premium Leather Protection Plan from Guardian on the purchase of three La-Z-Boy items. Our dog jumped on the couch causing the leather arm rest to rip loose from the couch. Our policy (section 2a) covered "Rips, cuts, punctures or burns from a single relatable occurrence." This clearly covers my situation. Guardian responded to or claim #** and denied it stating "your plan covers accidental rips but not seam separations." This is clearly and accidental rip situation. Also, I can't find anywhere in the policy where "seam separations" are not covered.