Guardian Protection Products

They only have 1 star because I am not allowed to give them 0. When you are in Bob's Furniture Store, they are quick to encourage this foolish warranty plan, stating that you can get UNLIMITED service, your furniture replaced or fixed for just about anything easily, for the next 5 years. That is a complete lie. They will never replace anything, will at most give you a voucher for much less than what you paid for any item.

Bought a leather couch & bought this protection plan, made a claim because of a stain, of course denied it. It would take a lawyer to understand the terms & conditions paperwork. It's a rip off, they will not honor what they sell! Save your money!

If I could give a half star or zero star, I definitely would. After paying a good sum of money for protection, in less than two years, the so called leather started fading and all I get was, "We will be in touch." Finally they sent a technician even though I told them nothing was broken. He came and said the same thing and that I would be contacted. Since then, I have not heard from anyone. I sent several emails and got nothing back. Lessons learnt. Guardian Protection is fraud. That's all I can say.

My sofa had stains and also the bottom of the sofa broke. I submitted claims of stains and also broken furniture of some sort. I have been on hold for over an hour to try to get in touch with somebody. It was faster to go online and ask for an inquiry than on the phone. I know that they are short-staffed, it must be. Technician came by house and indicated that anything is fixable because I was hesitant that my sofa couldn't be fixed but he said that someone will call me in a few days to see what can be done. No one called, but instead I received an email saying that my case was closed due to it being over 30 days and not adequate for service. I will have to get another sofa which is ok, but would have loved to have received a phone call and an explanation rather than an email which I couldn't send a response to. Will purchase another couch.

Do not buy Guardian Protection Products Inc. I have a five-year protection plan call up to make a claim and they denied it. If you read the comments everybody’s claim was denied. They are a bunch of frauds. Do not buy.

Don't waste your hard earned money on their coverage plans. I was sold on a coverage plan for my bedroom set. I was told I could replace anything within 5 years according to my plan. Filed a claim and was denied because it not within 30 days of damage. I'm going to spread the word about this company!

I've purchased my 100% Genuine Leather furniture set from the Room Place in Lisle, IL. I loved my furniture. After a year of having the furniture set one side stopped sitting up correctly and I also accidently sprayed paint on the couch. I've contacted Guardian and placed a claim on both issues after being on hold for over an hour to speak to someone. I informed them of the issue, told them it was within 30 days. I was told to send in documentations and pictures of the furniture.

I bought furniture - a chair. Was damaged over fourth of July weekend. Called place I bought. Found out I was outside my 1 year warranty and was told to contact Guardian and it's been a completed nightmare. I have hold times, invested well over 30 hours now. Just over 6 today. I couldn't get anyone to help so I decided I wanted a refund of the protection plan and I would be done. I was working with Chuck and Kyle who said not a problem.

I purchased the extended warranty protection plan from Rooms To Go for a new sofa/loveseat. The plan very specifically covers “Pet biologicals”. One night at bedtime, my older dog was sleeping on the sofa and woke up and urinated on the cushions. I dabbed the wet spots with paper towels and next day took photos and submitted a claim. Guardian very quickly denied the claim on the pretense that they could not see stains in the pictures. Repeated phone calls and no change in their position. Rooms To Go would not help me either. I would hope that smart consumers will avoid doing business with either company.

I had purchased leather recliner from Bob's Discount Furniture and they sold me a policy for accidental stains and tears where my head rests on the recliner started to peel and discolor because of my hair product I use, so I decided to take advantage of the warranty. After months of processing, they told me I was not covered. This warrant is a scam. Buyer beware. This was an accidental stain which they claim they cover and they will not cover my recliner.

We have been living in our home for 11 years now and had Guardian Protection from the beginning even during signing the home contract with our home builder. Guardian did not only install all our security system, they also installed a sound system over two floors. We purchased monitoring for security. Because of a recent incidence when the fire alarm went off we ran to the box and tried to disarm the fire alarm but we were not successful. I pressed the fire button for a good while but the monitoring team did not respond at all. Because right around Christmas the alarm started while cooking dinner in an Airfryer. That day the security monitoring team from Guardian responded. We contacted Guardian and asked what was happening. They told us that they had installed 2 smoke detectors, one on the upper floor and one on the basement and that's all at the time we moved into this brand new home.

I purchased the Goof Proof plan for $200 from Bob's Furniture. I spilt hot chocolate on the my sofa and chaise. It has been months of lies and getting the runaround with Guardian. DO NOT buy Goof Proof. This company is immoral. They completely lied about the technician reports. When I called the company that sent the technician they told me they had reported the damage to Guardian. They are liars!!!!

I purchased the 5-year protection plan for my bedroom set from Bob's Discount Furniture and it was a huge waste of money. I've been fighting for almost 2 months trying to get them to repair or replace my dresser that broke when my wife and I were moving it. They are refusing to honor the contract for any loophole they can attempt to conjure up. Their most recent attempt is that because I didn't report a "specific incident" on the initial call it us not eligible. I reported the date, time, and circumstances over the phone and they filed the paperwork. Seems like they intentionally left off the description so they could find a reason to not cover it. It may seem like a good deal when you buy new furniture, but I'm beginning to doubt that they actually ever stand behind their contract. Avoid at all costs. Customer service typically doesn't respond. They are rude, and completely unhelpful. Company is a scam and waste of money.

I purchased the 5 years "Goof Proof" policy from BOB'S FURNITURE and filed a claim just 1 year after the coverage started. First, no response was received after 3 months after I submitted all required documents. I just called them and they just said I was denied because the damage "occurred during normal intended use of the product." Even though I reported it was the accident 10 days after it happened and I said clearly IT WAS AN ACCIDENT! IS BOB FURNITURE SCAMMING ITS CUSTOMERS WITH THIS PRODUCT?

Sent pictures in with cracks and defects and stains in leather along with top layer of leather coming off. I was told everything except abuse was covered. They refuse to repair or replace the furniture. They only looked at the pictures and sent an email saying these three items were not covered.

We purchased a three piece sectional couch from American Freight Furniture in Knoxville TN and decided to purchase the extended 5-year warranty because we were told how great it was. It even covers if your child spills or dog pees on the couch. Well we actually did have an incident where the dog peed but I just removed the cushion and washed it (very easy small spot). However less than two years after purchasing the couch the zipper completely split in two places on one cushion, so I submitted it for warranty (no not covered). Then 6 months later, the back frame of the couch actually comes apart poking three holes through the back fabric of the cushion (no not covered either). This is the most ridiculous warranty ever. So neither the store nor the Warranty company is willing to take any responsibility for this. Will never buy another furniture warranty or couch from either company.

Now I had the misfortune of having to use this company not just once but twice. The first time we bought the protection plan with all of our new furniture from Bob's Discount Furniture. When we actually needed to use it we filed a claim and of course got a run around. I had to drive to the store and scream my bloody head off on multiple occasions to finally be told, "OH I am sorry. there is a mistake. That's not really covered like it was explained to you and originally promised."

I purchased the "Goof Proof" policy and filed a claim well within the 5 year coverage. I was denied because the damage was "Not caused by an accident" and occurred during normal intended use of the product. They even said, "although we realize you did not intentionally cause the damage, the claim is denied because it was not accidental and was caused during normal intended use of the product". I put my foot on the foot rest and it literally fell apart. By the way, the sales person at the store said this coverage literally covers anything and all things that could go wrong with the furniture... WOW!

So, I tried to start a claim back in December. On my dining chair made of cloth fabricate. I was told that MEGA FURNITURE whom I purchase the dining set from. That my added extended warranty with Guardian Protection Products would handle this. I called their main number to talk to someone in the claims department to help me out. But, all I would get is an automated message that said due to COVID that my wait time to talk to a CSR would be extended. And after a half hour of waiting. I went online to Guardian and went online to start the process. Well because I didn't have my protection plan ID number. The system requires this to process the order.

This company is a joke and their underwriting department is making up things as they go. I had bought their best, most expensive protection plan for a sectional sofa. As clearly mentioned in their policy that it will cover stains from bodily fluid, they still denied the claim for stain caused by sweating. They also denied another claim that there was another stain because of the crayon. Getting in touch with their customer service is another challenge. This company should be out of business, these scammers should be in jail for lying.

Simply put, they're a bunch of criminals who are stealing money from consumers. The warranty is sold as if they cover everything. Even something as obvious as poor stitching that rips FROM THE SEAMS isn't covered. Don't waste your time or money on any of their products. If you see the word "Guardian", just know that they WILL NOT pay your claim, period.

This company is a complete scam and utter garbage. They market their warranty on furniture as if it is so easy to file a claim and receive coverage. Filing a claim may be easy but approval for your claim never happens with this company. Even if you are within their guidelines of a covered event or incident they will still deny your claim. It is a constant battle with them to have them cover your claim. Wish you the best of luck and be forewarned. Someone needs to fire Bryan Cipoletti (CEO) of this garbage of a company.

Do not purchase Guardian Protection insurance! I was on hold for longer than an hour trying to get a hold of a customer rep because their website would not recognize any of my info. Finally spoke to someone and I provided everything that I was asked for which in my case was pictures where my pet urinated on the couch, something that is clearly covered in the policy, and was emailed back that it was not covered and that I was welcome to have it taken care of at my expense! Really!!?? The ottoman also broke and I was able to fix that by myself since I saw they were not going to honor that either. Not sure why they’ve been in business since the 70’s. Prime example of scammers!

Worst experience ever. They really fast to take your money but take months to answer about your claims and then have the nerves to deny your claim and the broken frame is under the coverage. The sofa broke 2 months after I purchase. Scamming people big time.

We purchased a leather sectional from a high end furniture store and purchased the Guardian Protection Products warranty. Yes, we read it thoroughly and felt the company would honor their warranty, if needed. WRONG! The chaise on our sectional became worn, torn and very discolored. The rest of the sectional was fine so it wasn't due to abuse of the furniture. We submitted a claim and was told it didn't meet their criteria. And, their decision is final and you have no recourse and they will not reevaluate. This is **! Warning - DO NOT purchase this plan and, if the store asks you if you would like the Guardian Plan, tell them you do not and explain why. They do not stand by their warranty and the customer reviews are awful. Expensive lesson learned.

Can not get into my account and they just keep telling me to sign in and I have and I can’t get no one to help me. Will never buy this plan again. It’s like no one wants to help. They give me the run around.

The reclining feature of my sectional stopped working and Guardian denied the claim. In reading the plan details they sent, they basically don't cover anything. Save your money and skip the scam of a protection policy this is.

Scammers and cheaters. They will do everything and anything to not cover/fix your furniture. Worst customer service. Phone calls lasting an hour and a half that solve nothing. They deny claims left and right. And good luck reaching out to them. Do not buy it. Sounds like it’s a good deal but it is not. Do NOT, under any circumstances, buy this warranty! Your time and sanity are worth more, believe me.

This is a horrible protection plan and not worth the cost or time spent submitting a claim. I would have been better saving the money and making the repairs on my own. The warranty covers scratches. I made sure to read the warranty carefully. My claim for damages was denied because they said I moved the furniture to another location or a storage and they do not cover scratches. My claim stated that I was moving the furniture within my home. When I called and asked about the denial, they said whether it was moved inside my home or not, it would have been denied because they do not cover scratches. They should honor their warranty.

Purchased a top of the line Serta Mattress from Wolf Furniture Store with extended warranty from Guardian Insurance. After 7 years the pillow top on the mattress started to waffle and separate from the mattress. We were relieved when we pulled our paperwork and had paid for the warranty for 10 years. This meant we were within the timeline of our warranty coverage. We contacted in November of 2021 Guardian and were emailed a claim submission number and claim form to fill out. Sent in the claim form and it was denied indicating that it hadn't reached their facility within the claims submission deadline. They indicated that we were to file again with a new claim registration number for it to be reconsidered which was done within a week of the initial denial in December of 2021.

My experience with Guardian has been the absolute worst! I’ve have a claim open since February of 2021 and it closed November 24th 2021! It took forever to get assistance with my needs. I kept constantly getting the runaround!!! They repaired my right arm facing recliner incorrectly and won’t do anything about but tell me it’s not under warranty!!! Of course it’s not!!! They didn’t sew the seam back correctly nor does the cushion feel like the manufacturer original! I’m very displeased with the level of service and the time I took and still no resolve! I’m not stuck with a chair that’s isn’t comfortable to the rest of the couch! I asked for repair or replacement of the right arm facing and Guardian tells me there nothing they can do when it was their fault!!! How is that possible!!!? They suck. Don’t purchase the extra warranty because you will get screwed!

Declined claim. Stated that accidental damage and not normal use of the equipment is covered. Nowhere on the contract does it state that normal use is not covered. Scam. Don’t buy. They come up with ways not to pay out claims. Scam scam scam. Make up stuff.

I contacted Guardian protection plan regarding a Dining room set I purchased with Accidental protection. My 10 year old son sat on the chair, back part of chair cracked on both sides and is broken. They said it's not covered under what they consider an accident. On their fine print it does cover it. But now they are saying case is closed and they can't rectify the problem now. This does not make any sense. I will Never Purchase any plans from them again.

Guardian Protection Products, Inc. is a total cheat, scam, and deceiving business. I have an existing products policy for the company and struggle to process my claim for ten months. My policy number is **. The policy is a sofa set. I filed a claim with GPP for my covered products in February 2021; after multiple calls and numerous emails, I was able to have one of Guardian’s technicians visit my house after three months. He found the covered items eligible for the claim but apparently didn’t file a complete report. The Technician in my house promised me that he would report every issue in its entirety; however, he lied to me, and after he only reported partial item damages, not everything. After months of discussion, Guardian partially approved my claim and told me they would send a check to the store from which I had purchased the items.

Omg, this is the worst warranty company of all times. Just awful and very unprofessional. I filed a claim in August, received the part in October and it is now November and I am still waiting for someone to come and install the part. And to make matters worst, they didn't send all of the parts required. I would say if you are considering choosing this company, DO NOT!!!

Salesman said everything covered except pet tears and scratches. Covers delamination, chipping etc. Our coffee table is delaminating on top and a crack has started where laminate is put together. Also stitches coming out on loveseat. Because these two things weren't "accidental" and I couldn't explain why it happened (other than Ashley Furniture quality issue) they denied the claim!

I have filed 2 claims with Guardian after purchasing a protection plan on my sofa. The first was denied because they claimed that it was damaged during delivery which was false. They never followed up on the second claim. Do not waste your money. If there is ever a class action lawsuit... sign me up!

Rooms to Go sold me this insurance for my furniture in case an "accident" happens, which it did. I accidentally tore my furniture while moving some bookshelves. And like all the other reviews said - they will deny it. They will ask you for additional information and then DENY your claim. Don't buy this insurance, don't waste your money!! Shame on you Rooms to Go for selling this crappy insurance.

We purchased a dining room set from Ashley's Furniture in Albertville, MN and was sold this protection plan for about $375. As all the other reviews claim, this is a total scam and they also declined covering our damages. It's surprising that reputable retailers are selling this totally bogus product. DO NOT WASTE YOUR TIME WITH THIS INSURANCE PLAN!!! COMPLETELY FRAUDULENT COMPANY!!!

Purchased Denali Power Reclining Leather Sofa. Documented damage with words & video. It took them about two weeks to decide this mechanical problem was not covered. From what I can see, this is the case with all Guardian warranties. I hope others learn from all these reviews and never purchase Guardian coverage; fortunately, we paid nothing for it --- and that's exactly what it is worth.

Will never cover your damage - STAY AWAY. These people will never cover their warranty. They look for every excuse in the book to not help. I had a valid claim but had waited more than 30 days because silly me did not want anyone to come to my house in the middle of a pandemic and they used this as an excuse to not cover the damage. I contacted BBB and opened a claim. They said they would contact me to settle it and never did. STAY AWAY FROM THIS COMPANY!

First, Rooms to Go sells you this insurance as the best way to protect your furniture. Do not buy it!! Once you have a problem and need to make a claim, the nightmare with Guardian Protection begins. They have horrible customer service, impossible to talk to them. When you can finally make your claim, you will have to wait more than 3 weeks for someone to be assigned to your case. And the result will never cover anything because they will say you didn't mention it was accidental, even if your claim appears on your insurance coverage as it was my case. Don't buy this service, don't waste your money!!

I reluctantly purchased 5year coverage when I purchased some theater seats at Jerome's. The salesman clearly told me they cover anything that happens, rips, tears, etc. A week after they delivered the furniture, an item broke. Jeromes came out and fixed it becuase it was under warranty. They said if it happens again to call Guardian and they will cover it. Sure enough, it happened again. When I called, of course they denied the claim!! NEVER EVER EVER EVER PURCHASE ANYTHING FROM GUARDIAN!! TOTAL RIP OFF!

I bought a couch from Ashley Furniture back in December 2018; and also bought a 5 year Guardian Protection plan. The leather is peeling off the arm, so I contacted Guardian and they are saying that is an exclusion from my plan, so they won't pay. The $269.99 I paid for the plan is money down the drain. These plans are a rip off or a scam.

This is a joke of a company who just takes your money but doesn't wanna honor their contract to fix anything by claiming your accident "isn't covered under our warranty". I honestly don't know what is covered. Companies should not be offering this joke of a protection plan and their customer service is terrible. Save your money because none of your stuff will actually be protected.

If I could give this company 0 stars I would! This company simply receives all of its money from scamming paying customers. I put in a claim for my bed for "accidental damages" and they claimed that my "accident" wasn't considered an accident. The MANAGER gave me an example (after I asked what type of accident would warrant an approval) and she said "If I'm walking and trip over my cat and fall on the bed and it breaks, that's the type of accidental damage we cover." HOW BOGUS and made up is that! I explained to them that the wooden pieces (which is what they cover) broke which caused the entire bed to break, therefore allowing the screws to come out and they came with yet ANOTHER excuse as to why they "don't cover" stating that the pictures I provided weren't what they needed.

Everyone needs to know not to waste their money on any products or “protection” plans with this company. Had an accidental tear and they claimed too close to the seam and won’t cover. DON’T waste your money here. They will only take it, laugh and deny any claim for whatever reason they can cook up. Rooms to Go should be ashamed for even being in bed with such a trash company.

Bought a lift chair for my mother from Boscov's. Offer of furniture from damage was offered and since she is in this chair 23 hours a day I thought it made sense. Big mistake. Boscov's has me go thru Guardian for anything. Remote to do the functions of the chair and the purpose of it is to lift. Remote was frayed and had to fight to get any resolution. Went to the store and complained and they sold me a remote since she cannot use the chair without a it lifting her. This stopped my claim for a replacement remote, which I had to replace call. They told me that they cannot send someone since I bought a new one. I fought to get them to put in claim and waited 5 weeks to have someone come to the house, could not just send me a remote. This was the start of the pandemic, so I was ok since we had a working remote.

This company is a complete scam. They have terrible customer service and run you around in circles. It takes months to get anywhere with your claim and when you finally get someone to come they use a cleaner you could buy from Walmart for 40 dollars. The furniture wasn’t cleaned properly and smelt terrible after they “cleaned” it. Do not purchase anything from this company. I wish I would have seen reviews before I lost my money.

We're bought furniture at Bob's Discount Furniture and our salesman sold us their "Goof Proof Kit" which is by Guardian Protection Products. We questioned the salesman a lot, asking what about this, what about that? To every question he said, Yep, it's covered, anything is covered for 5 years. It's goof proof. Now almost 3 years later, we turned in some claims and every one of them was denied, saying "...the stains/damages below are not coverages of your plan." I called Bob's and complained to them about this. After a couple of calls, their final answer, "There's nothing we can do about it." BEWARE!! Guardian Protection Products, Inc. is a TOTAL RIPOFF!!

This plan is scam. I had rips in my sofa that I bought in 2018. I’ve called multiple times and they kept putting me on hold and then rejected my claim saying that it had to be accidental tears and the poor quality of furniture is not their responsibility. No matter how many proofs you provide they will find some way not to pay your claim. DO NOT BUY THEIR PRODUCTS. They are fraud people.

We bought a couch and like fools we paid the $100 for the warranty for it through Guardian. We needed to use the warranty and it look 2-3 months to even get it accepted. It took an additional 1.5 months for them to fully accept and give us replacement options. Multiple times they told us they were going to cover the cost in full to get a brand new replacement for us. When it came down to it they gave us less than half of what the couch costs to buy. They are not budging on the offer. I am tired of dealing with them so we accepted it so we can try and move on. They told us we could either get a check sent to us or they could credit our account with the furniture retailer.

Do not purchase the "protection" plan. Look at the number of reviews, 78 with mine, and not one review is above one star! This is a horrible company. I've submitted two claims and both have been denied. They deny claims that are valid! Do not purchase the plan from Bob's Discount Furniture or any other disreputable company that sells the Guardian Products "Protection" plan. Bob's Discount Furniture is complicit in the fraud being perpetrated by Guardian. There are hundreds of complaints from Bob's customers that have been duped like me. Here are some of the excuses they'll give you for not covering your claim. "That's a manufacturer's defect, not covered." "The joint is loose? Not covered." It's in the contract, unfortunately the sales associates don't show you the contract, they only tell you how good the plan is. And why don't they show you the contract? Because the list of exclusions is longer than the list of what is covered. Don't do it!

I have purchased several items from Bob's Furniture and always purchase the insurance. I have never needed to use it, until now, what a waste of money. I would have felt better about Guardian, had I not had to put in a claim. But I was denied, due to their interpretation, or should I say, “wording”. Due to this claim being denied, I will never WASTE my money on the insurance, nor purchase at Bob’s again. I wish I had read the reviews prior to handing them over my money. Huge mistake and I feel they were not being righteous by the consumer, in my case.

Purchased a dining set. The leg on one of the side chairs broke off. Submitted my claim with all relevant proof pics, etc. They finally responded 14 days later to inform that the damage is not covered because it didn't occur in an accident. Sitting down on the chair and it collapsing is NOT an accident, and therefore not covered.

DO NOT BUY THE GOOF PROOF PROTECTION PLAN THAT BOB'S PUSHES--IT IS GOOD FOR NOTHING!!! IT IS A TOTAL SCAM!!! Don't let them talk you into it!!! Purchased a chair and we had an accident where someone sat too much on the one side and the frame popped out. They denied the claim because it's not considered an "accident." So even though frame damage is covered as they said....they denied the claim because it has to be from an accident of how they define an accident. According to them an accident would be if we were moving furniture around and it broke or basically if I held it up over my head and dropped it on the ground "on accident" MAYBE they would cover it but from the other reviews I read they will have another excuse as to why they cannot cover the damage.

Paid $70 for warranty protection on bed frame that includes breakage. Extensive list of exclusions did not include slight breakage during moving. Had no time to read full list of exclusions at time of purchase. Denied claim. The list of exclusions is so long, I cannot imagine a scenario where they would allow coverage.

So I bought Furniture two years ago. They offered me Guardian Protection to protect my furniture for 5 years. This is my first time paying $200 to protect my furniture. One year later my sofa rips by me cleaning my sofas. I did my claim and they didn’t cover my furniture. Later through the year I did two more claims and they didn’t protect my furniture. I was pretty upset because I pay $200 for any rips, burns that would happen to my sofas for them not to cover my furniture. I was on the phone with them and all they could said was that they can’t cover the rips on my sofa. People this company Guardian Protection Products is a SCAM. Don’t pay extra money to cover your furniture because at the end of the day that money went to the trash. I wish I would of looked at the reviews before throwing $200 away to Guardian Protection Products, INC.

This company never intends to pay on the warranty you purchased. Complied with all their ridiculous requests and they wrote back, "Please understand that this is a final determination and your claim cannot be changed or altered. If desired, you may have these stain(s)/damage(s) serviced by a licensed technician at your own expense." The whole thing is a scam. A complete waste of money.

Stay away from this company and any protection they offer. They take your money and then don’t cover a dime. I never leave reviews but I don’t won’t what happened to me to happen to someone else. Rooms to go uses them and just deny it if they ask. I had a hole in my couch so I submitted a ticket and denied it for no good reason. Bottom feeding company. Stay away!!

Furniture owned less than 5 years. Springs sharply sticking us you know where. No problem, I have Guardian. Make the call, Send the photos of sofa and they want a copy of my receipt that shows I bought the GPP even though they know my name etc. That should have been my first clue. One tech comes out in October 2020, does not touch furniture tells me it is a foam problem. Leaves in less than 3 minutes.

No wonder Star Furniture dropped them for their furniture protection coverage! In over 30 years of buying furniture protection plans, the first time I ever file a claim, Guardian denies the claim. When I initially talked to them on the phone, I told them we thought maybe the Brad’s on my husband's jeans were causing the punctures that were turning into rips in our furniture. They denied the claim saying I couldn’t specifically state what caused the damage.

Bob's Guardian insurance is a complete scam. They will deny your claim by playing with your words in order to not hold accountable for fixing / replacing products. They do not hold true to their word and will not approve your claim.

I purchase 5yrs extended warranty on my sofa and was told by the store that warranty covers peeling, ripping, stripping of fabric etc. My sofa is peeling all over and am being told that warranty does not cover these things. I paid $3500 for my sofa along with $200 for warranty and now am left with a sofa after 3yrs. Do not waste your money paying for this warranty you will regret. The company blatantly told me am on my own without even trying to help. Terrible.

I purchased a sectional with a bed in 11/2019 from Bob's furniture store Brooklyn NY and the left arm wood cracked in less then a year and Guardian Protection Products I paid for a a 5 year warranty and they will not honor it. I do not recommend this protection company or Bob's furniture to my friends, Facebook friends or family. I have a sofa bed with a broken left arm which I paid a lot of money for the product. I intend to take both companies to small claims court.

How I wish I had researched this before I paid La-z-Boy more than $500 to protect my new couch. Don't waste your time or your money. Such a SCAM. If you do not use the exact words they want you to use when you call, they will deny. I had a very small scuff on a cushion from a kid's shoe. I did not say it was "grease" or "shoe polish," both of which are covered. Because I said "scuff," the claims agent wrote "dirt" which, of course, is NOT covered. I called back and said I never used the word "dirt" so they went back and reviewed the call. Because I said "scuff" which is non-specific, they STILL denied the claim. I have another claim they did approve for a soda spill...so it's not like they would be making a separate trip to treat the quarter-sized scuff...they DO NOT CARE.

I bought a Dining table, Buffett & China set, bench and side chairs from Dining Rooms Outlet for $2300 in 2016, and bought Guardian 5 year protection plan with it. 4 years later, I filed a claim for the bench and for the side chairs for the rips on the fabric and it was all denied as not being covered in the plan! Said it was not accidental so not covered. What a joke! Do not buy this protection plan, it’s a waste of money!

We purchase a sectional sofa in July 2019. We have been very happy until in September 2020 (2 months after our manufacturer warranty ended) the frame on our armless recliner bent. I contacted Guardian via phone and was told to submit pictures after describing that the footrest was broken during normal use. They declined the claim. I called back not understanding why the claim was denied. Guardian informed me that since the frame was bent during normal use, they would not honor the claim. They would only honor the claim if the frame was bent as a result of an accident occurring to the recliner. When I told them this may be the result of something with the motor since it was making a noise, they agreed to send a technician to investigate.

I have a piece of furniture that the laminate broke off. They will not fix it because they say it's not part of my plan. What a joke. They take your money but wont fix when it breaks. I will tell everyone I know how crooked Guardian protection products is and dont buy any of their plans. Horrible protection plans.

This is an absolute joke and borderline scam-ish. Not only did I waste my money on this protection plan but I also wasted over 2 hours of my time on hold for them to bounce me around from rep to rep trying to reach a supervisor that is supposed to call me back next week. Absolutely unacceptable for what I paid for new furniture and a protection plan. Save your time and money and stay far away from this.

These kind of companies need to be banned which provide no real service often reject the customers claim for no reason even if it’s an accidental damage to the product. I’ll suggest everyone not to purchase the Guardian Protection products at any cost and report this in all possible places.

In my opinion the goof proof protection plan is a waste of money. Every claim I put in for has been denied. From what I'm getting I am covered if it's an accident BUT if someone sits on a suppose to be sturdy coach and the thin piece of wood breaks that's not covered. BUT if they tripped and fell onto the coach and it broke it is. That's ridiculous. From my experiences No stars need to be an option.

This company and their services are absolutely useless to the customers that buy them. It's a joke to call this insurance as they don't cover anything. We purchased insurance for our bar stools and have 2 break and one fabric seam tear - they have covered none of the damage. I will be complaining to BBB and demanding my money back from this dishonorable business.

Guardian Protection Products is a waste of money. They refuse to cover furniture claims that are clearly defined in their own documentation as items that will be covered, even with pictures. We purchased a brand new sectional from Bob's Discount Furniture on 10/21/18. We were told the couch we purchased (LUXE) was the 2nd most popular sectional. In addition to the purchase of the couch, we also purchased the Goof Proof Warranty from Guardian Protection Products the salesman recommended for 150.00. From the time of purchase to now (9/27/20) we have had 3 technicians at the house for various problems with the couch. Both the left and right arms of the chaises have divots, the cushion casings have torn, and the left-facing chaise now has multiple sharp protrusions in the back, which presents a safety issue.

If you skip last 5 reviews you will notice everybody have complained same issue. Whatsoever you report clam, they wont work with you and disregard your complain and then take rudely same happened with me. Got air bubbles on wood table and chairs stained. They refused my claim by saying not done in an accident by you . can you imagine that, I got 500$ of protection for my table and sofa and they told me accident not done properly. This company is a fraud. I don’t know where can we complain about such fraud company. They should not be allowed to do business in States. They dont deserve a star at all.

I filed a claim for my furniture because accidentally one of the plate in armrest moved when I put my arm on it. They denied the claim saying ineligible for service without any given reason. I tried to contact them but no response even after 15 days. I would recommend future customers not to buy Guardian furniture protection plan because it's rip off. They are running scam. They are running a scam offer.

Claim denied. Charge you a hefty price for so-called warranty for 5 years to give you restrictions. That shows you what a reputable company they are by making things difficult. Best advice - do not purchase this warranty so you're not told to read the fine print.

Please DO NOT purchase furniture protection from this “company.” I purchased a 5 year furniture protection insurance from Guardian Protection Products Inc., after buying a bedroom set from Bob’s Furniture Store. What a mistake. This company should be out of business. They take your money and when a claim is submitted it’s denied over some technicality. My bed cracked and fell and the rep said it wasn’t an accident. What a crock. I’m resubmitting my BBB claim and going to Small Claims Court. People with limited means should not be taken advantage of in any way.

So I bought multiple furniture from Bob's and bought the warranty with Guardian Protection Plan. So one day my kids accidentally damaged all of the bed set in their bedroom while playing with friends. Guardian Protection plan states that kids can't damage items the same day, then it's not a accident, it's intentional. Kids play and while playing, they damage things. So what is the point of having a protection? If the kids accidentally damage the bed set, why isn't it covered. They make up things as they go. So the supervisor told me that each items has a multiple damages, and I said let's go picture by picture and see what the multiple damages are.

Bought furniture and called for warranty claim. They said is not covered due to not accident related. The items are falling apart and hardly been use is brand new. No sign of any usage. They are saying should be one claim and should be related to damage that was caused by accident. Never heard of such a thing. Quality not holding up even not been used. Bad business. Very hard to get of hold of someone. Will never happen just text.

Purchased furniture insurance at the time of new furniture purchase. Within 18 months the frame became bent and the furniture no longer reclined. Their policy clearly covers frame damage to furniture, yet they denied the claim because I did not cite a specific accident that caused the frame damage, even when I could point to the specific date the chair could no longer fully recline. Their policies are worthless and fraudulent.

We purchased living room furniture (a sectional couch with chaise, a chair and ottoman) in 2017. We were going to decline the extended warranty through Guardian, because we have dogs and pet damages are not usually covered, but the salesman insisted and guaranteed that it would cover pet damage. Fast forward to 2020, (approx. 3 years later), we submit a claim for the fabric in several areas of the chair and ottoman because of the dog's nails from just being on the furniture as well as a claim on the couch because all of the sudden the frame is broken on the chaise section of it.

I bought furniture from Bel furniture store and they convinced me to buy the warranty which I did. After 7 months from owning a bedroom set a big crack in the headboard caused the bed to be unstable. I opened a claim and after 2 months of waiting and forgetting about their promise I Received an email with rejection to fix or even see the crack. DO NOT USE THIS COMPANY. BIG SCAM.

Be sure if your furniture sales company offers this, you immediately decline. It sounds great in theory but this company uses every excuse in the book not to pay out for a claim. Scratches are covered with the plan I bought but because I cannot tell them the exact date under which the scratch occurred, they denied my claim. And if you try to then give them a date, they simply tell you that you aren't allowed to include any new information that you didn't give on the date you submitted the claim. You are locked in with the initial information you gave and they will use a lack of information to deny the claim. Read some of the other reviews. They have a planned out algorithm to ensure you are stuck with a plan that has one goal in mind - pay the minimum amount of claims you can and keep everyone else's money. I'm actually going to have an attorney look in to a possible class-action lawsuit against this company.

Claim denied, nothing further, do not respond, reply emails not received. I am curious if the company has ever paid a claim. The copy of the policy they attached to deny my claim says coverage for my claim.

It was a new dining chair, brought less than a year, I have protection plan, one leg broke when we move from one position to another, they try to manipulate the words we use while filing the claim, this company is total cheating, please don't fall for it.

Please do not purchase this insurance. They have horrible customer service and they are very deceitful and will look for any loophole to not fix your product. I will never purchase anything with them again.

Denied my claim by telling me that the rips, tears, and hole was not a rip, tear, or hole by telling me it was seam damage and normal wear and too extensive and they couldn't cover it. Tried to explain that it was torn, but they weren't having it. Didn't care that a spent extra money for a product that they were going to weasel out of. It was like they used a thesaurus to change the wording so they didn't have to cover it. If I knew this I wouldn't have bought the plan. Total scam.

I bought these sofas on Jeromes store and they sold me Guardian Protection Product warranty, so I just report to this Guardian company that I need their service to repairs damaged on my sofas but they said that these damages that my sofas has it doesn’t cover it????

I bought a couch and love seat with the gliders and having some problems with them now. It started with the height of the covid 19 and I did not file a claim per I am high risk and have high risk children. I did not feel comfortable with someone coming in to my home then. Now with things settling and more awareness out there and more precautions I felt better about having someone come fix it. Filed my claim and was denied per did not file it in 30 days. I argued the circumstances and was told should of filed a claim and told them not to come fix it till I was ready?

I purchased a 5 year Guardian Product Protection plan through Bob's Furniture (The Goof Proof Plan) on my children's bunk beds. I was completely misled by the salesperson that ANY damage to the bed would be covered, including if my child jumped up and down on the bed and it broke. The coverage by Guardian is absolutely ridiculous and not worth the money spent. I would NOT RECOMMEND purchasing their plan due to the narrow type of damage/accidents that are actually covered.

Bought a table at Ashley Furniture, along with this protection plan. They talked it up like it was awesome, and they would cover everything unless it’s a burn, or nail polish. I just put in a claim for the seat cushions to be cleaned (stains from kids sitting on them with wet bathing suits on) and they wouldn’t cover it, because it wasn’t a SPECIFIC incident. We’ve bought this same protection plan a couple times, and this was the first time we’ve tried to use it. Needless to say, I won’t be buying it ever again.

I purposely told the salesman at Bob's furniture in New Bedford that a child would be sleeping on the pullout. He promised that EVERYTHING WAS COVERED UNDER THE PROTECTION PLAN. Today I was denied because it wasn't a specific incident that they don't make clear on what is specific. I feel cheated beyond belief and I wish I never fell for their lies. All said and done, this review is all the justice I get. The protection plan is 100% a rip off.

They are a total scam and rip off. Bought warranty 2x with them at time of purchase a small pamphlet is given and sales representatives tell u it covers food stain, marker, tear etc but everytime i file a calim they always deny the claims saying there are small fine lines to exclude what they cover such as a few stain in one spot, gum. When I call to dispute, they lie that they sent out an email of the fine lines to me when i never received it. They will do everything in their power not to process a claim. Never buying a warranty with them again!

We filed a claim for accidental damage with Guardian as we had children accidentally damage the couch while playing and Guardian denied the claim saying it was not accidental damage. We paid for this insurance protection policy exactly for these type of accidental incidents and now we're being called liars because Guardian does not want to honor their agreement. We provided many photos, description and all the information they required only for them to call us liars at the end. Very bad and unprofessional business practice. We want our money back for the couches, or have them fixed. This is exactly why you get accidental damage insurance!

My fiance and I bought a sectional in September of 2018 at Jerome's and also purchased the warranty on it. When we bought the warranty we were told that it will cover anything that happens to the couch. We submitted a claim because the material on the couch is coming undone EVERYWHERE, they denied our claim because they said that the warranty covers rips and tears but NOT "fraying". I find this super ridiculous because that is not what we were told when we purchased the warranty and I believe that they should accommodate us because they sold us a poor quality and defective couch. Keep in mind, the sectional is only a year and a half old! I have never experienced anything like this before.

Had discoloration on leather recliner. We were told since we were 4 days past the time frame of reporting, nothing would be done. We were told we could file a request for prorated refund. However, they could not send the form. Informed we could go in line and get the form. I cannot locate the firm. It seems to me, being only four days past the 30 period some sort of help should have been offered. This is a BIG RIP off. I will never deal with Guardian Protection Plan.

This furniture protection is a pure RIP OFF! My husband purchased this protection for our furniture a few years ago. Well I tried to make a claim for a rip in my leather furniture and was denied because I didn’t how it happened until after I made the claim but once I found out I explained it a was still denied. I was told I should have said it was an accident “who rips their furniture on purpose”. Do NOT I REPEAT DO NOT SPEND 200.00 on this CRAP!

I purchased a full-size Copenhagen Queen Onyx Upholstered Bed on 3/4/18 from Bob's Discount Furniture with a one (1) year warranty that ended 3/4/19. I also purchased an additional 5-Year P1PB-4015407 Guardian Residential Furniture Plan warranty for $39.99. The warranty was activated on 3/4/18, will expire on 3/4/23, and the information states that the warranty will provide up to $299.00 in coverage for new furniture.

I wish I could give them no stars. I was told during the purchase that this was a replacement plan as long as what happens is an accident. I reached out to them the date of the accident with photos. My claim is approved and I am told that I need to wait for stores to open. Today my claim changed to pending and I am told that a cover will be sent to cover up the burn. This is unacceptable. I refuse to put a cover over a $1200 sectional. I will not send my clients here and I will never purchase from here again. This needs to be handled.

We purchased sofa and loveseat from Bob's Furniture, and recently one side of frame fell off and I contacted plan and after submitting all paperwork and picture it was denied. And I spoke with Tammy and she started telling me all BS about accidental and non accidental and all exclusion so basically there is nothing is covered in warranty and I paid for nothing. This is worst company and All furniture warranty is scam.

I purchased my bedroom furniture from Bob's and also purchased the extended warranty. I submitted a claim in 2019 because my daughter put a cup of water on her dresser and it buckled. They then denied my claim and said it wasn't part of the warranty although it does say water damage is covered in the warranty. In May of 2020 I then submitted another claim because my daughter spilled nail polish on her dresser and it caused a stain and my dresser had a water mark from a cup of tea. They sent me an email stating I needed to send pictures and state how it happened. I did this and that same day they denied the claim stating that because I had multiple deformities (which I wasn't claiming) it shows it did not happened in one single incident.

I have filed 2 claims and both were denied the first claim was for my bed frame and the second was for stains on my sectional. I will never recommend this service to anyone. Please do your research on this company before purchasing.

Anyone I've spoken with show no interest in coming to a solution, instead they guide the conversation to get you to disqualify yourself from eligibility. I made a claim with someone that barely asked about the situation and the stains on my couch, and simply asked me how and where. Less than 20 min later I got a response that I wasn’t eligible and that it was my final (and first) attempt to file a claim. They word it confusing on purpose, they never have to come through on a claim.. the response says I must have a licensed cleaning agent attempt to clean my couch (on my dime) and produce a receipt in order to be eligible. I have that, I mentioned that, and she refused to acknowledge that. Now anytime I call I get the run around. This service is a joke!

I purchased the warranty for my leather furniture. However, Guardian states the damage is not covered. This company is scamming hardworking people. They should be put out of business and not allow to scammed people.

I purchased a beautiful 2 piece furniture set from Harlem Furniture which unfortunately has turned out to be a horrendous experience. The bed had a piece of the inner wood lining of the bed. Railing break off after about 2 yrs of use. I wouldn't rate any stars for this company if it was possible. I submitted a claim and was told the breakage in wood was not subject to warranty. We have to hold the bed up with boxes and some tape to continue to use it and it is completely useless to all intents and purposes as there is no repair plan or replacement for damaged parts.

We purchased $2,000.00 worth of living room furniture from Bob’s Furniture in November, 2018. We added the Guardian Protection Plan because we were told it “literally covers everything” and were also told it lasted as long as we had the furniture (but that’s another issue and I’ll take it up with Bob’s). Recently a bar in the footrest of my oversized recliner completely snapped, rendering it practically useless. I contacted Guardian to file a claim but due to a miscommunication with my spouse, and the fact that I was dealing with work at the time, I unfortunately failed to list what they would deem a valid reason as to how this happened (we’ve all hurriedly completed things when we have a million other things going on, right?).

The protection plan is worthless. Takes 2 months to get a rude person to come out and clean the stained furniture, and they don't even have the correct equipment to do it. The guy had to use our mop bucket to clean his hose. The couch now smells even worse than it did to begin with, we call to see if anything can be done, turns out the plan ONLY PROTECTS THE FABRIC and NOT the cushion itself. We were also told that the cleaning solution they use sometimes leaves a bad smell and there's nothing they can do about it. Absolutely horrible company and definitely not worth the money because you'll still have to buy a replacement.

Do not purchase the Guardian plan. They did not honor my policy coverage. I purchased a 5 year Premium Leather Protection Plan from Guardian on the purchase of three La-Z-Boy items. Our dog jumped on the couch causing the leather arm rest to rip loose from the couch. Our policy (section 2a) covered "Rips, cuts, punctures or burns from a single relatable occurrence." This clearly covers my situation. Guardian responded to or claim #** and denied it stating "your plan covers accidental rips but not seam separations." This is clearly and accidental rip situation. Also, I can't find anywhere in the policy where "seam separations" are not covered.