Guardian Protection Products Reviews

Horrible experience with Guardian. We purchased an electronic recliner from Bob's Discount Furniture in Alexandria, VA along with the extended warranty. Our recliner stopped working in August (2025) and we filed a claim. We have been blown off by Guardian concerning the repair process. Two months in (and no resolution). I would give no stars if I could. DO NOT BUY GOOF PROOF unless you want to waste money.

Guardian came through for us on a previous piece of furniture that we needed serviced and was covered under warranty. But now? I'm clueless as to what I even paid the 5-year protection premium for. Service (if any) has gone downhill in the last year. It has been over a month and I have yet to get a call back, email answered, anything from Guardian Protection Products. I went so far as going back to Bob's where I purchased my table and having them help reach out. It doesn't seem like they were successful either as it has been two weeks since then and we still cannot get a claim started or a simple email response. The chat feature on the website is disabled. No call back is made despite what the phone prompts say. It's a level of disregard I have never experienced from a business. I hope Bob's finds another company to fulfill their warranties because Guardian has done nothing but damage relationships with their customers.

I purchased a sofa from Bob’s Discount Furniture with a Guardian Protection Plan, thinking it would provide peace of mind in case of damage or defects. Unfortunately, this has been one of the worst customer service experiences I’ve ever had. When the frame of my sofa broke, I filed a warranty claim — it took over a month before anyone even responded. When a technician finally showed up, they quickly determined the couch couldn’t be repaired. Weeks later, Guardian sent me an email denying my claim, attaching the entire contract but providing no clear explanation for the denial.

They have the worst customer service I’ve ever experienced. They are taking their precious time in responding, giving inaccurate information, lied on the technician, and every time we talk to them, 5 more days has been added just to get an answer. I will never recommend nor use them ever again. I still have a non-functional sectional sitting in my living room with no replacement.

Horrible!!!! Have had the furniture for only a year and many seams starting to come apart on areas we don’t even sit in and they don’t cover it!!! What a waste of money. Ya we should have looked at the warranty prior but this is NOT wear and tear…

The worst company to deal with. I bought Goof Proof Protection 5 within the warranty period. Trust me. They are thieves. Save your money and don't deal with them or with any furniture company that is doing business with them. We got scammed!!

I called Guardian regarding a reclining sofa I bought from Bob's Discount Furniture in Scarborough, Maine. Bob's convinced me to purchase this extra protection. One side is stuck partially reclined as the motor died. I spent 1.5 hours on hold with the recording stating staffing shortage, please hold. I finally talked to someone who said they would be in contact. 3 weeks later someone called and wanted to do a video conference call to see the underneath of the sofa. The caller said to set up appointment at 6:00pm and they would be calling. No call until 6:40pm. Did video call and they said someone would contact me.

I purchased a 5-Year Guardian Residential Furniture Protection Plan in April 2023 with Ashley Furniture in Florida. On September 16, 2025, my couch experienced a sudden tear in the stitching while in normal use. This was a one-time tear and is covered under the plan language (“rips, cuts, punctures from a specific incident”). Guardian denied the claim, misclassifying it as “seam separation,” which is incorrect.

Just as everyone is saying Guardian is a complete scam and Goof Proof (Bob's) is a scam. I have stains on every cushion on my outdoor patio set. I tried to clean one of the cushions and the stain did not come out so I filed a claim. They said that since I tried to clean it, it voided the warranty and they also do not cover general soil. The stains are not general soil if they will not come out with cleaning and a wetvac. I also requested a contact to file a formal complaint and they said they "understand my frustration but I will receive no more responses." How can you legally deny someone a contact to file a complaint? I'll be contacting the BBB and 7 News or whatever other channel I need to, to bring this company to light and how much of a scam they are.

So my L shaped sectional has needed a general cleaning and a part to the recliner since June 2025. I have called so many times on an update and they kept telling me that they were reaching out to the retailer and it is 9/3/2025! By the way if you bought furniture from the room place know that they are no longer in business since 4/2025. So they knew this the whole time and was waiting it out until I figured it out. Now they are “promising” me that they are going to update me by the end of this week about a replacement.

Good experience the with my 1st purchase so got a policy on my new piece but reclining mechanism failed, they said deal with manufacturer's warranty...By yourself....I WILL NEVER AGAIN BUY FROM GUARDIAN...THEY TOOK 6 WEEKS TO ANSWER WITH THIS BS.

Guardian Protection and the staff have been absolutely terrible to work with. I waited nearly 2 months with 0 resolution. I unfortunately had to move which ended with the furniture frame breaking and injuring someone. I was told that because I was unable to move the dangerously broken couch to my new home that I was not eligible for any type of support. They tried to justify a 30 day wait for an appointment with a technician and a 3.5 week wait for the technician to submit his report which is very unacceptable when I had been told multiple times the wait was only 2-5 business days. I do not recommend anyone purchasing insurance through Guardian.

I am absolutely furious with Guardian (Bob’s Goof Proof). I raised a ticket back in June because my dog urinated on a back cushion, leaving both a stain and a terrible odor. The cushion has been completely unusable ever since. It’s now been over 2 months and still no resolution. They sent someone to clean it, but the stain and smell never came out. The technician even admitted he couldn’t fix it and said Guardian would need to provide me with a replacement cushion. Instead of honoring that, Guardian is now telling me the technician has to come back again and “keep trying to clean it.”

Guardian is a scam. Shame on Ashley Furniture for selling this warranty on their products under the guise of “it covers almost everything”. We purchased the warranty in 2021 on a leather reclining living room set. In 2024 the in arm Mobile phone chargers/phone holders started going out one by one. It started with a burning electrical smell, followed by smoke. We submitted a claim online with Guardian and were denied because they pulled the incorrect warranty from another purchase of ours at Hank’s. After explaining this to them they found the correct warranty. A month in we were scheduled to have a tech come out. Twice the tech cancelled and we had start over. This is now 2 months in and so then we had to do a virtual inspection. This took another month in which Guardian said it was approved.

This insurance company keeps the customer in loop for months. I have opened a claim in May and I am still in August calling and asking about the results of my claim. They sent twice the technician to check my sofa and both times she had the same answer that your sofa needs to be replaced. But, after two weeks of the 2nd visit they sent me an email that the technician is reported the amount of stain is in your sofa is not cleanable and it’s not covered by our policy. It’s such a shame for them. I won’t purchase and won’t recommend this insurance to anyone. It will insure to give you headaches but won’t cover anything at the end of the day. Don’t waste your money.

I purchased a warranty on a recliner with Guardian, the chair back was loose, they sent a repair company that said they wanted to replace the reclining mechanism. Waited 4 months for a part and when it was installed they never put the tension springs on the new mechanism which caused the chair to recline too far, get hung up on two bolts, bend the bolts, and hindered the footrest from returning to its position. A loose chair back, not the end of the world, but this damage has rendered the recliner useless. Guardian ignored that the company they selected for repairs caused further damage and offered me a voucher for a new chair up to the price I paid or a low ball cash settlement that wouldn’t even cover labor let alone a new part. This is inline with the warranty contract, but they are basing this on what I reported and ignoring that the repair company caused worsening issues.

If I could give them a zero star, I would’ve! This is by far the worst customer service!!! I placed a claim on the 1st week of June so they could replace some pieces of my furniture set. I gave them all the information they needed. Today is August 18th, and they dont even have the decency to reply to my messages/texts/emails that I’ve been sending them. I paid for the coverage and they have done absolutely nothing! It is very frustrating and disrespectful to us customers when they don't come through even after we have spent money on their services.

Bought the 5 year warranty when purchased a couch from Bob's Furniture. Year three had an issue with arm reset and cushion. The third party technician came out to look at couch and said that it would be covered under warranty and the warranty department would call in 3 days to schedule repair. Day 10 I called warranty department and got a run around and after an hour on phone and talking to 2 different representatives I was told it was not covered. Even though it clearly says in warranty it was. Still trying to get it resolved. It appears they keep passing responsibility around so they don't have to fix it.

This is the worst warranty company ever. You can't reach a person on the phone and they keep referring you to different websites. Three different locations and I have to email and send a video and pictures. And then they go ahead and say they'll respond after reviewing and it takes months to get it done. Then they schedule a person without even asking if you're going to be home. But they don't inform the technician of the product that needs to be repaired over replaced and they don't have it. Then you wait weeks and find out and spend the night. And then they mix it up with somebody else's order and it gets denied. So you appeal it, and you have to wait for a response and it still gets denied. Why should I pay someone to repair something that's covered under a warranty that I paid for when I bought the product? I think a class action lawsuit should take place looking at all the other dismal reviews given.

We furnished our whole house at Bob's. What a joke. Guardian does not stand behind anything. Lie and deny is their motto. They fixed one side of my loveseat and refused to fix the other side even though their tech promised to come back. Stay away from this place. Cheap furniture that does not hold up. They should be investigated.

I purchased a recliner in 2023 with a 5-year warranty. On July 5, 2025 I called Guardian made a claim for a small (1/2 inch) tear I put in the chair seat. The representative took all my information & I had to scan the pictures, warranty, purchase rescript, which was done. I was told someone would get back to me. I recalled Guardian on 7/18/25 only to be told the original claim was never reported or processed. I gave the same information to the new rep., along with relative attachments who assured me my claim was filed. I was informed it would take 3/5 business days to process.

I purchased a warranty from Bob’s furniture, thinking that if something ever happened with my sofa, said that things would be taken care of unfortunately, I filed a claim with you guys, and a technician was dispatched to my house. After a little little bit of a weight he took a couple of pictures and that was the last I have heard of anything when I called to find out what was going on I was given the runaround twice The third time I said either something gets taken care of or I’m going to file action. This is unacceptable. I paid for a warranty that I expect to be honored and unfortunately it’s not being honored.

I purchased a warranty on my power operated recliner and it stopped working the day before yesterday. I called yesterday morning and was given the option to have a callback when my turn came up in the queue, they estimated it would be 5 minutes. No callback. I called twice more with no response. I then filed the claim online and was informed that it would take up to 10 days for them to respond. I then sent them an email and informed them that this chair is not for convenience, it is a medical necessity. I'm a Vietnam Veteran and have Parkinson's due to agent orange and it affects my balance. I see they respond to complaints and say to send them a private message, but no instructions about how to do this. I have the furniture store sending a tech tomorrow but this is at my expense. If I don't get resolution, I guess I'll have to file a complaint with the State of Nevada Attorney General.

I started my claim for my power recliner back in May. This is still not resolved. They are incredibly slow to get the ball rolling, might as well expect 5 business days for each correspondence. They also make it incredibly inconvenient. Expect to jump through hoops. They did approve my claim at least, they got Ashley Furniture to mail me the parts, but closed my ticket... Am I supposed to just install these myself!? They said they would send a tech to install these and then radio silence. I call and nothing gets resolved. Feels like a total scam.

Someone needs to report this company!! Scammers scammers scammers! I can’t get in touch with no one! Please shut them down. When you purchase your furniture please make sure it is not this company!! Please check your warranty information. My recliner isn’t working!!

Where should I start? I filed a claim almost 3 weeks ago regarding my sofa sinking in when people sits down. I did the claim and submitted pics. I called several times because I kept receiving an email that I wasn't uploading the photos. Finally they received the pics and stated they were going to reach out to set a date to repair. They never called or email and tech show up at my house while I was at work. Boyfriend called to reschedule and now we have to resubmit the claim. Horrible service. They don't care because is not their furniture. Do not get protection from this company.

Called in on a claim to only be told that they weren’t going to provide me any replacement or repair to a sofa. This is the ultimate scam with buying furniture and I will never purchase goof proof again.

I put in an claim and report showed pictures and they denied my claim saying I didn't know what happened. I was told to dispute the claim. Was told to put it in on a site that does not work. They're full of shit, just get your money eyes and deny claims

I agree with other consumers that this “protection” plan/insurance is a joke. We purchased a dining room set and a sectional from mega furniture, and purchased this protection plan for $200. Our claim for the dining room set was denied because they said chips were not covered even though their pamphlet says “breakage of wood from a specific incident” is covered. Then our claim for the sofa was denied because the tear is at the seam, even though their pamphlet says “rips from a specific incident” is covered. If there are so many restrictions, you can basically deny every claim for obscure reasons, so you are basically collecting money from consumer and not giving them any protection. I would warn for the consumers out there to think really hard before you purchase the protection plan from Guardian.

Updated on 08/03/2025: Last week I supposedly spoke with someone who claimed that they were a supervisor that promised me resolution of my warranty claim and an email by the end of the day! I received neither!! This company is a total scam as is their insurance, warranty, customer service, etc. They lie every chance they get!

I'll just attach the email and you can see for yourself. This company is a scam. Since I have to add to the review, they did not have me in their system. Emailed them, they could not find my info... Gave them ALL the information, still could not out me in the system... They're not open on the weekends and their working hours are the same as my working hours so it's nearly impossible to call them...

Updated on 07/15/2025: Edit: Don't be fooled by the Guardian response. After receiving a response and a call from a Robin they still weasled their way out of doing anything to fix or repair the recliner. This policy that is being sold and pushed by salespeople as hassle free is nothing more than a scam. This company Guardian is horrible and nothing more than a money grab. They will claim everything as normal wear and tear or failed at a seam. Very deceitful and dishonest business.

Ever since I purchased this protection plan on my 3 piece sectional it has been a joke. I first filed a claim after a year for the zipper coming apart under the cushion. They denied the claim because they said hardware and accessories such as hinges, drawer glides, buttons etc. are not covered. I recently filed a claim for accidentally dropping a pair of scissors puncturing a rip in the seam of my sofa. I'm now being denied because they said because the rip was in the seam it's not covered. They said the specific damage is not covered under my Guardian Protection Products plan Terms and Conditions.

My claim, for a recliner on a sofa, was denied because it wasn't within the 30 days, I did not have communication from them for at least two weeks. Now we finally got a service tech to come out and we ordered a motor and control panel on the phone together. Then I they sent me to another department, then I was sent to a different department to charge my card $275.60, that should have been covered by Guardian. In the department that charged my card she said the motor will be 6 months!!

Guardian is so unbelievably incompetent and really, REALLY bad at what they do. We purchased the protection plan at Ashley Furniture because we have a small dog. They disingenuously tell you that a one time pet accident is covered. Guys, it's not. They wouldn't cover the foam insert and said they would replace the cover after not one but two different techs came out to the house. THEN, after a couple months there was still no replacement sent out. When I called them and told them (after going back and forth between them and Ashley), they said if I don't receive it in 90 days, call them. And then, minutes later (you can't make this up), they sent me an email requesting more pictures and that if they don't get those in 30 days the ticket will be closed. Seriously, this is embarrassingly bad. Guardian, you should try another field to work in because you let down customers daily.

These people are unreal!! I filed 3 claims (unrelated, on 2 diff pieces of furniture, at diff times). They needed more pics for one of the claims. I called in and explained that I could quite get a pic of the entire rug. I was advised to take the pics I could and reply to the email with them, which I did. I then had a surgery and wasn’t on top of the issue. When I didn’t hear anything for a long time, I called again. Turns out I had replied to a “no reply” email (but again, did what I was instructed thinking maybe it was an email that could be checked but wasn’t necessarily assigned to anyone and she was going to go in and grab the pics). Was them given another email to forward them to. I asked why I hadn’t heard anything on the other two claims and was told that they bundled them together (three unrelated claims).

We purchased furniture from Ashley, who told us that the warranty was excellent. We paid $220 for the furniture insurance. The cushions developed black spots that can't be cleaned. We went back to Ashley and they told us to file a claim with Guardian. Guardian has a very confusing website. They turned down the claim, saying that the damage was normal wear. I filed a new claim, and they rejected it saying it was a prior claim. I called them and they said that if we filled out the claim form incorrectly it could not be refiled. Basically, they are THIEVES.

I’m not sure why I bothered purchasing protection because it seems to cover absolutely nothing that would be relevant to most owners. To consider pet damage as “preventable” is completely inaccurate. I would not recommend this company at all. Very unhelpful.

These guys are such scammers. I bought the extra warranty through Ashley's Furniture store. The fabric does say it's covered in the list they gave me and still they didn't fix it. They gave me the runaround for a month. The tech that came out said, "I'll order the part and be back in 2 weeks." Then they said that the photos the tech sent proved the couch was manufactured correctly and stable. I never got anyone that spoke English. The tech never came back out to fix the couch. I'm currently looking into a lawyer to sue them for breach of contract.

This company is a scam. I don't recommend anyone buy this warranty. If you want to spend your money, buy this warranty and you'll see that when it comes to making a claim, they don't answer the phone and make things extremely difficult for you. They don't help you with the coverage you already paid for. Scam. Scam.

They are completely scammers. Be aware of this insurance company. I bought lots of furniture from Bob's Furniture and spend a big amount into this Guardian protection plan. I have submitted multiple claims for different damages for different furniture, but surprisingly none of the claims were approved by them. Every time they send an email with this "Your specific damage is Not covered"..!! What is that specific damage means they doesn't even know. Complete waste of money. All the review in here is true. Please do not waste your money on them.

I purchased the plan and made a claim and the denied all the claims I put in claim for my dresser and they said they don’t cover hinges but it wasn’t the hinge. It was the wood on the dresser that holds the hinge that broke apart wood came apart from frame and sent them a picture of the wood that’s came apart as I explained to them. I also had a fire place that I bought. It started making noise. Also denied. They don’t cover it. I also had reported my sofa. I'm waiting on the results but they already denied the foam and waiting for the accidental stains result. It’s not worth buying goof proof.

I submitted a claim on Mar 22nd for a structural failure on my couch. I filed the claim over the phone with an agent, and later uploaded photos via email. Guardian claimed I'd receive a response within 7-10 business days. It has now been nearly two months. The website doesn't update details, they are unreachable via email, and the phone number plays a recorded message saying to wait 4 more business days. There is no option to talk to an agent when you call in. At this point I don't know if I'll ever get a response. Terrible experience, don't waste your money on this insurance.

We purchased the warranty on our livingroom furniture set when we purchased it from Bob’s Furniture. The associate who sold it to us assured me several times that ANY damage to our set would be covered under warranty. I made sure to clarify as we do have children and pets and things tend to get damaged. He told me several times that anything would be covered. We filed a claim several months ago after the wooden frame on the chair broke internally, and several of the cushions on the sofa and loveseat have become oddly shaped and sagging. It took several weeks to hear back about them sending another company out to “inspect the furniture”. The first date arrived and we rep told they had to cancel because the worker couldn’t make the appointment.

Updated on 06/17/2025: UPDATE: I submitted my information as they requested to further look into this matter. It has been over a month and no response after I sent it privately. I think they just say something to look good via public but then do not follow up on what they said they would privately.

We purchased a leather sofa and recliner. I noticed a spot on the armrest and submitted to Guardian. When the tech came out he was pleasant and I have no complaints about him. However, it was determined that a piece of wood was rubbing from the inside of the chair and causing discoloration. It's a blue leather that now looks pinkish-brown. Since they couldn't fix it with the little bottle of spray the technician brought, they determined they won't cover it. I will not be purchasing furniture protection again.

Bought new couches in November. Bought them at Bob's furniture because, well, we have kids and pets. Bought the goof proof for the same reason per But the goof proof for the same reason. With him, five months have three reps in the couch cushions, I did not see these rips occur. Therefore I truly do not know how they happened. Submitted a claim. Denied because we have dogs who get on the couch. I called to dispute the claim because in addition to the three rips we also have several areas that have rubbed very short amount of time. I was told to resubmit with no mention of having pets. So I did that and I get a response that reads "This claim is denied because it is the same as a previously submitted claim."

Do not buy this companies protection plan(s). It is a rip off. They will not repair anything. They refuse your claims on anything they can, even if you make a tiny error on their hard to use claim website. Their customer service is worth a pile of dog crap. I’d give negative stars if I could.

Guardian has disappointed me. In less than three years white spots have appeared on the material of my sectional from Rooms to Go. Naturally, I though that I was protected by the warranty. Guardian refused my claim. No replacement nor a partial refund for damages of a sofa that's less than five years old.

I am looking at the reviews and to my surprise every review matches my complaint exactly. I went to the BBB for help and some lady in Kentucky calls me back with the same stating my damage was normal wear and tear. I put in a request for a refund, which they say they will respond in 5 business days, it's been 3 weeks and still no response. So, back leg is ripped from the chaise I purchased from Bob's. I guess it's safe to say Bob's sell garbage furniture at high prices and they sell you a warranty plan ($300), that I believe Bob's is full aware Guardian will Never honor.

I can't believe Ashley Furniture would continue to use those company for their furniture warranties. I was told when I purchased my recliner I should get the $160 platinum coverage and it would take care of everything. With a month of my warranty left my recliner power function stopped working. I submitted a claim to Guardian and said it would take up to 10 says to review. In my submittal I had to attach a picture so I sent a picture of the lights on the chair not on. After the 10 day wait I get a message that the lights are not covered. I reply back to them and call them but it is another 5 day wait to get back to me. I am in day 9 with no return message or call. I contacted Ashley and they said you have to go through the warranty company. At this point I am just waiting for the time to run out and just use the $160 on a new chair. Not getting the warranty this time!!!

I wish I could’ve left no stars. You don’t deserve a ⭐️at all! The Guardian insurance that they will try to get you to purchase with your furniture is an absolute JOKE. Don’t buy it!! We purchased a dining room table and bar stools as well as a bedroom set. We also purchased the insurance to be sure that if something happened to our new furniture it would be fixed or replaced right away. However after having had the dining set for a little over a year the seats of the bar stools began to loosen. One chair actually came completely apart. The other had a broken step to climb on to the bar stool.

I purchased a dining room wood table from Ashley (Coralville, IA) and the salesperson convinced me to get stain protection because it was a table that would be used daily. She confirmed and gave me a brochure that says in the first line of included coverage: ALL STAINS. Now, about 18 months later, when I need it repaired, Guardian has the nerve to tell me that they do not cover stains from daily use. "Your Protection plan does not cover damages that accumulate over time." This is a disgrace!

Bobs Furniture.

Bought a bed for our daughter at Bob’s. Got the “Goof proof” and what an absolute scam! A wood support snapped. She is 4’10” and is 100 lbs soaking wet. The bed is not old. The policy needs an “incident” to be covered. But if she says she jumped on the bed, they would say she damaged it on purpose. My daughter called- the nice rep told her exactly what to write on claim. She was denied using their wording! We called Guardian… two hours on hold. No one picked up. Next day, called again and we got hung up on as soon as they picked up. Called Bob’s corporate- “Sorry, have to call Guardian.” Was given a different phone number for text support. No help at all.

I have had nothing but issues when it comes to this company. I filed a claim for my sofa and loveseat. First off, filing a claim with them isn’t as easy as it should be. Once I filed the claim in February, they sent a technician out on April 2nd to come look at the furniture. The technician sent everything back to Guardian. They approved my loveseat but denied my sofa because I didn’t word anything properly and told me to refile. So I did refile, only for them to deny the claim because it’s past the 30 days since damage. I WOULD NEVER USE THIS COMPANY AGAIN NOR WILL I BUY FROM THE STORE WHO USES THIS COMPANY!!

This company is awful. I filed two complaints with them since I bought my living room furniture in '23. They sent someone to make the repairs to my sofa that had pillows that were worn. I had not even sat on It long enough for this to happen. He only stuffed the cushions with filling and said if I wasn't satisfied I could let Guardian know. I didn't. Fast forward to '24 I had the same issue but with both the sofa and the loveseat along with some scratches on my end table and cocktail table. I supported the necessary documents to guardian who claimed they never received my claim and made me send it over 3 more times because each time I sent it they claim they didn't receive it to be finally denied. This company is a total scam. Not happy with Rooms To Go quality of their furniture for the costs.

I purchased this protection plan for a sofa. I put in a claim and haven’t received a response. I’ve called and sent multiple emails. It’s an absolute scam! I’ve contacted the company from which I purchased the sofa and they were no help. I had contemplated getting the protection plan and of course wish I hadn’t. It was a waste of $140.

Made a claim on my dining table and bench. They got back to me to send more pictures which I did. Then denied my claims saying it wasn’t covered. I sent back the info underlined where it said it would be covered and they never got back to me. Horrible customer service and false advertising for protection plan. If I would have known this would happen I would have never paid the extra money. What a waste of time and money.

This company is a rip-off. Rooms to Go sold the lies to us and now that I need to use the warranty they are denying all claims. We were told by the furniture company that this would come spills and if they couldn’t clean it they would replace it, well they wouldn’t do either. So what’s the purpose of having extended warranty if they’re just gonna deny you.

I do not recommend Bob's Furniture at all. I purchased a complete living room set, and the sales associate, Jeanette, strongly urged me to get the Goof Protection plan to safeguard the high-quality leather couch. However, when I filed a claim for a small accidental tear, the Goof Protection program put me through a runaround and ultimately denied my claim, stating that it does not cover accidental surface damage. At no time did the sales associate mention the limited protection offered by the Goof Protection plan. This was very misleading.

We purchased an outdoor set from Overstock less than 2 years ago. The furniture was more than $3,500 and we paid over $350 for a 5 year warranty with Guardian. The cushions on the furniture and wicker has since failed. We filed a claim with Guardian and for a month they ignored us. We had to file a complaint with the Better Business Bureau before they would respond, only to deny all our claim items due to "timing". We are less than 2 years into a 5 year coverage period. We aren't going to let this go and will get our attorney involved. Buyer beware. This company is a scam!!!

I wish I could give negative stars. This is a scam. Do not get this insurance on your furniture. They deny every claim even though the contract states what’s covered. They send a tech to your home and he even said, "Yeah they should cover this" and they turn around and deny it. Stay away from this company. I will be contacting the BBB.

I wish I could give 0 stars. This is a complete scam and I'm extremely disappointed. I bought a dining room table and chairs from Bassett Furniture and ignorantly purchased the protection plan from Guardian for $429.95. I have a small issue with the dining room table that a strip at the end of the table is peeling and gets worse over time as people sitting there continue to snag it. I submitted a claim, and they denied it since there was not a specific event that caused it.

I was assured when signing up for Guardian Protection Products that we had full coverage on our couch from busted zippers, to covers, and more. Guardian has refused to repair the zippers despite the handyman that they sent saying that the couch is only going to get worse until the zippers are repaired. He put in a ticket, and then we were notified by Guardian that they won't cover it. Now the couch no longer offers comfort for my sciatica as the cushions are busting out of the couch, and now the springs poke through the fabric. Guardian robbed us of our money, and hasn't done a single penny worth of repairs for the couch they're supposed to protect. Save your money, this company is a scam.

I had a recliner in a sectional that suddenly stopped working so I submitted a claim. Submitting the claim was fine, the technician came out and he sent in his report. Everything went pretty smooth until they denied the claim. They basically said, "The motor was working so we aren't covering it." OK, but there was no explanation as to what the problem was.

I paid $500 warranty for my furniture. At the beginning of this year, I reported that my couch is broken. I sent the photos and called them, there is still no solution and it’s March. To make matters worse, it seems my phone and my husband’s are blocked. I know this because it would automatically go to voicemail saying the line is busy, and I verified this on my daughter’s phone when it said otherwise. Once called, they have you on hold for hours on end, just to be rude and abruptly end the call. Save your money, this company has 1 stars for a reason!

Updated on 03/11/2025: Received a call today letting me know that because I didn't break down the details in my original claim on the chair they wouldn't even listen to me. She was very short and rude with me and I will be filing a complaint with the BBB as well. Do not purchase their protection. They will find any reason to deny it and once it is denied they will no longer help you.

Don't waste your money buying this "warranty". I turned in a claim, got it approved and learned that Bassett no longer makes the sofa (that I had to make a claim on). The retailer encouraged me to call Guardian to see what could be done for a replacement sofa. I called from the store, waited over an hour on the phone, was transferred to numerous people who did not speak clear English. I was finally told that an account specialist would call me to discuss resolution within 72 hours. That was three weeks ago. I have still not gotten resolution. I believe that Guardian wants to make this so tough for me that I will give up and they don't have to resolve my claim. I am seriously considering getting my State Attorney General involved in this matter.

Sadly, I also purchased several of these Goof Proof protection plans on my sectionals from Bob's Furniture. Now I need to file a claim for a broken spring on my seat back and of course an immediate "DENIED" from the goof proof claim department. I called to further explain my failure and I received the run around with no call back. In fact, I showed the claims department the actual brochure that Bob's gave me when I purchase this protection plan and it clearly states: "Breakage of frames, springs...." How can a company operate like this. I included a screen shot of my document.

Guardian's warranties are a scam. I purchased two reclining sofas and filed a warranty claim when the first one broke last year. I was told that the warranty would not cover the repair because I was supposed to report the problem within one week of the furniture breaking.

I have tried twice in 5 years to get marks stains fixed and also peeling from the leather. They won’t accept anything type of claim. I am done getting protection for furniture. Is a big scam. Don’t waste your money with this company.

Dog damage on couches, the report showed the claim was approved but they are working with the retailer now and lord knows how long that is supposed to be. We started in end of January and now we are into March.

Was against purchasing warranty, was assured I’d have no issues when using. First time attempting to use claim is denied because we are honest people and did not take a knife into the fabric. They will not cover an accidental snag unless it penetrates the cover. Don’t waste your money.

Description when purchasing leads you to believe they cover all of life’s accidents. Documents were never sent either by email or paper mail. Tried to file a claim within a year of purchase and was denied. Within the denial email I was also sent the warranty document and the long list of exclusions basically can get them out of anything! I blew $200 bucks on nothing…So don’t waste your money!

I, too, was convinced by Bob's to get their warranty package. We bought two of the Showtime recliners and one of them the arm is very loose - so much that you can't put a drink in the cupholder for fear it will spill all over. We were told it is not covered because it is normal wear and tear. Well, we have owned several other recliners over the years and never had this happen. I do not consider this to be normal. From what I'm seeing on this site, they will do anything to not cover the warranty.

Such a scam. They try to trick you when filing a claim to select a date outside the 30-day warranty coverage and then there is a clause it has you check saying you can’t go back and change any mistakes on the claim or refile the same damage. Absolutely horrible customer service. Do not buy this coverage!!!!

Submitted claim with photo of broken loveseat, took 2 weeks and they denied the claim. Only excuse was, "we do not cover normal wear". Since when is normal wear cause breakage at the 3 year mark of a 5 year warranty. Do not buy the so-called warranty from Bob's.

Total scam. Filing lawsuit. They don't cover anything. I say we get a class action suit going including the retailers that lied to us about this company! No one speaks English well and they are rude and stupid.

We purchased couches from American Freight in 2021 along with a 5-year Guardian Warranty, expecting peace of mind for any potential issues. Unfortunately, this experience has been frustrating and disheartening, and we are now left with furniture that is literally falling apart. In 2023, the recliner from our set broke, and we filed a claim. A repair technician came out, assessed the issue, and assured us he could fix it. However, we never saw him again. In the meantime, Guardian sent an email (which we later found in our spam folder) with repair options. We reasonably assumed the technician would return to complete the job, as no follow-up phone call or other direct communication clarified otherwise.

I have a warranty with Guardian. It’s been over 6 months and zero reply then all of sudden “claim ineligible". The warranty for 5 years and we are well under the warranty end date now 3 1/2 years into the warranty. We have called over and over to only have us put on hold and then they hang up after a transfer. This warranty is a scam scam scam. How do I spend 10k on a recliner to only be told No.

During the purchase of any item from Bob's Furniture you will be asked to purchase this warranty. The sales person will be very pushy about it. DO NOT PURCHASE THIS. All Bob's Furniture comes with a year warranty. After that, their service call price is around $90.00. I highly suggest the latter as the warranty can cost up to 300 dollars and covers nothing. I tried to submit a claim on a couch that suddenly broke after 4 years of normal use. Nothing crazy, just sitting. They denied my claim as the warranty doesn't cover the frame. It also will not cover anything unless you specificity say it is accidental and even then they will weasel their way out of providing any services.

I wish I could give 0 star. Scam, Scam, Scam. If you’re looking for an insurance company that excels in collecting premiums but vanishes when it’s time to pay claims, look no further! Their customer service is top-notch—when selling you a policy. But when you actually need them? Get ready for a masterclass in fine-print gymnastics and creative claim denials. If you enjoy endless paperwork, vague explanations, and frustration, this is the perfect insurer for you. Otherwise, save yourself the headache and look elsewhere! They are typical thieves in a sheep clothing. Please run for your life. There is better protection insurance out there. I regret buying this insurance but too late, just need to save others from this nightmare and trap. My legitimate claim has been denied for no reason.

I trusted Guardian Insurance to cover my furniture protection plan when I purchased my items from Bob Discounted Furniture in April 2022. However, when I filed a claim (Claim Number: **) for defects on both my coffee table and sectional sofa, the claim was denied. The coffee table began showing discoloration and spontaneous paint peeling, while the sectional sofa developed widespread lint on the fabric, lost cushion firmness, and faded color—all occurring under normal use and careful handling. The outright rejection of my claim, despite these clear defects, has left me questioning the value and reliability of Guardian Insurance’s coverage. I strongly advise anyone considering their protection plans to think twice, as my experience clearly demonstrates a lack of genuine customer support and accountability.

We purchased 2 Showtime recliners from Bob’s Furniture and purchased the Guardian Plan for 5 extra years, after the 1 year warranty. DO NOT WASTE YOUR MONEY!!! The Guardian Plan IS A TOTAL SCAM! The covering is wearing off and after submitting a claim, it’s “NOT COVERED!” SERIOUSLY??? The covering IS covered! (SUPPOSED TO BE!) The “coverage” is supposed to be until 6-10-2025!!! Just received an email informing me of this refusal to cover. THEY WILL NEVER SCAM ME AGAIN! Buyer BEWARE!!!

Total scam, bad customer service, they don’t return phone calls, I wasted so much time and money paying for this warranty, do not get a warranty, better off cleaning yourself, so unprofessional, useless. 🤬🤬🤬

Absolute trash company who take your money and won't do anything to help you or pay your claim no matter what the issue, they just send a very vague wide reaching response. Do not waste your time or give them a dollar of your money, they are useless.

Updated on 03/23/2025: On February 22, 2025, a technician made a service call and it was determined that the remote control was faulty and needed to be replaced. As of today, I have still not received the replacement remote. To say I'm unhappy and displeased with Guardian's response is an understatement.

Updated on 05/14/2025: I purchased my 2 PCs recliner set from BEL and doing my purchase the salesman inform me about the warranty with Guardian Protection and told me if anything should happen especially with mechanical along with cleaning and rip or hole it's all covered for 5 yrs. Well I hadn't had my set for a year and it stop working. I put in several claims and was denied each time. I send pictures in with each claim. This year in February 2025 the motor gone out in both loveseat and sofa. I still sent pictures and still denied. They refuse to honor my 5 yrs warranty with my approaching time coming up in July 2025. I learned a good lesson. No to purchase warranty on furniture because it's not worth paying for. Now I have to replace a whole new set but this time without the warranty. All I can say is Scammers.

I purchased the plan and when I needed to use the service it was horrible to just contact them! Then they declined my claim. Said my chair was soiled (it wasn't). It had one stain which was the reason I made a claim! I highly recommend you not purchase this SCAM!

Guardian plan is not a good service!! I have been calling and emailing them for a refund on my purchase December 12, 2024. Every time I call the customer service gives me a different email to send them requesting to cancel. It’s now January 27th and still no email or cancel. I would not recommend this product to anyone. It is a scam! They take your money and never live up to their expectations. Wish I could give 0 stars.. Then they talking about pro rate it, no pro rate it from the date I first emailed it to y’all.

SCAM, SCAM, SCAM!!! Please run very fast, they are not legit, they will collect your money, but will never do anything when the time comes, my daughter's bed and drawers got damaged, after sending them the requested pictures, and after several times of back and front email, they finally sent me an email weeks later that the terms and conditions only covers when it is stain from beverages, or when an incident occurs, the bed got broken while my daughter was trying to get up to use bathroom, isn't that an incident, at the time of purchase, the representative said any damaged will be repaired or exchanged, and nobody provided terms and conditions at the time, but they came up with a terms and conditions during the claim. Don't be a victim, it is all scam, they will collect your money and do nothing, read the rest of the reviews, no single good review, DO NOT GET GUARDIAN PROTECTION, IT IS SCAM!

I have a broken recliner sofa covered under a warranty until 4/29/2027 provided via Guardian Warranty. Guardian has a phone number which puts you on hold over an hour with no answer. A voice message while on hold suggests filing the claim via the web site www.gppclaims.com. This is not possible as the web site does not show my contract. I have my contract papers in hand. There is an email address which I have clearly stated I cannot enter a claim request. I received an email back that I would get a call. No call nor voice mail received. Emailed again and with no reply. I would like my furniture repaired as agreed in the contract.

What a scam, I've been dealing with them to come fix my couch for the last 2 months. Finally they set a date to come out and even confirm it with me by text. They then canceled a week before the technician will come out. I called and have been on hold for over 2 hours and still can't get an answer from them. I will be calling the Attorney General to get this resolved.

Guardian is beyond awful. Abysmal. I had purchased protection through Bob's Furniture and it’s not worth a penny I paid for it. It’s been months and months of run arounds and excuses and canceled appointments. Phone calls and visits that go nowhere. I bought furniture protection from RC Willey and their protection plan is amazing and responsive by comparison. I strongly recommend that you think about my review before you buy anything from Bob's Furniture with a useless Guardian protection plan.

Filed my claim December 2, 2024. Was finally given an appointment for a tech to come out 1/2/24. Given a 4 hour window, had to take time off work. Tech never shows. The reps at GPP are clueless, with the only solution provided is that they’ll “note their file.” SERIOUS breach of contract. I’m working with the BBB on this too, given the colossal failure from GPP.

I had rug protection from Guardian for pet stains. They keep denying my claim and will not honor it or replace the rug. Please stay away from guardian and bob's rug protection, it's a scam. It's not worth the waste of money and time to go through their services. STAY AWAY PLEASE!

If I could give zero stars I would. This the biggest rip off warranty company ever, I purchased a Sectional from Rooms to Go, after a year of having this poorly made sectional, that is falling apart and cushions sagging springs busting out, they keep denying my claims, I plan on going to the Federal trade commission on Guardian and and disputing my charges with the bank against rooms to go, I also plan on making a claim against rooms to go, guardian and the bank that provided finance, to consumers financial products.

This insurance doesn't cover hardly anything. Out of 5 claims it covered one and that was the damage done to our house. Gave us a credit, expected us to use it within 30 days then took it away. Went to buy a new couch and they said our credit wasn't there. We are owed that credit and they took it away. Talking to their reps you get nowhere. They talk in circles around you. Keep repeating the same thing over and over again. I will never purchase this insurance again. Waste of money.

I purchased a warranty plan for my furniture from The Room Place. I submitted a claim because I was fluffing my pillow which is attached to the back of the chaise and the zipper ripped. Which was denied by GPP. They stated the zipper is an accessory and is not covered. Upon reviewing "THEIR" contract under the exclusion it does NOT list zippers as an exclusion...it does outline specifically what's not covered...nowhere did it mention zippers. As I'm trying to explain to the Rep. this is a legal binding contract...and they just can't make up words as it fits their advantage. This has been a total nightmare.

I purchased insurance from Guardian, but when I tried to use it just days before my contract ended, I was met with frustration. After initial delays, a repair person finally arrived, inspected the issue, and promised to order the necessary part. However, instead of following through, Guardian sent an email stating that the motor was functional and therefore, they couldn't assist further. They also claimed the remote wasn't covered. The entire process was marred by poor communication, with weeks-long gaps between emails. Despite paying over $400 for the insurance, I received little to no support. Based on my experience, I would advise against purchasing insurance from Guardian, as they seem unwilling to honor their commitments.

Bought an expensive policy to cover my home that was for sale. Right before closing, there was an unexpected issue that needed repair. You can't even get these guys on the phone! They are closed all weekends, and use basically bank hours. I was told, finally, that, of course, my issue would NOT be covered. What a surprise. They are happy to promise you good coverage and collect money, but deny any claim you have. STAY AWAY FROM THESE SCAMMERS.

This is a complete scam! I filed a claim for my sectional sofa purchased from American Freight, which started peeling within a year of use. This wasn’t a cheap sofa—it cost over $1,000. When we bought it, we were assured by American Freight that their warranty would cover any issues. However, when I filed a claim for accidental tears, they denied it, saying the peeling was not due to an accident but was happening on its own. This is ridiculous! It seems their warranty is just a scheme to take people’s money without offering any real protection.

Totally dissatisfied with the way this whole case was handled. First It took a very long time for the technician to come out here. He was here for 2 seconds and now they're telling me that this piece is not covered under warranty, then what did I pay all this money for??? It was a simple switch that you would think would be a standard under warranty piece, especially when that couch rarely ever got used. I would never ever again use them. 😠

This is, by far, one of the worst companies I've had to deal with regarding a warranty service. I purchased a sectional with this warranty insurance from Rooms To Go and have had nothing but issues with it since the purchase. I've had one piece of the sectional replaced under my warranty, but because Guardian does their claims on each separate piece of the sectional, my other 2 claims for the remainder of the sectional pieces have been denied and closed. Calling and speaking to a rep at Guardian is basically just Groundhog Day at this point because I get the same answers over and over and no resolution.

Purchased warranty through The Room Place and they said anything happens it's covered. I call them to report damage and they said file with Guardian and tell them is separated at the seam and it'll be covered. Guardian denied the claim saying that is manufacturer warranty and not covered. Tried to let them know it was a rip but taking advice from room place, no luck. Basically said too bad. Room place said submit a new claim after 30 days. It's pending but if not covered I will be suing to get the money for the plan back, and the room place for lying during sales process. Luckily I have proper documentation and a recording of the sales associate explaining the warranty.

I believe getting insurance is supposed to get you relaxed but this goof poof plan will just get you extremely stressed out and I would consider it an unreliable plan to get as they will basically dismiss your claim if you file a claim a second time for the same issue on the same couch. So I filed a claim in 2023 for an issue on my couch and it was screwed back or whatever was done, now 2024 less than 12 months, I have filed another claim for the same issue that was supposedly fixed in 2023 and I am told they can't do anything on my claim because I already filed that claim in 2023, well if they got the issue fixed properly the first time maybe I won't have to file a claim.

The entire play they offer is completely worthless. Don’t bother ever getting their protection plan because it does not cover anything. The plan claims that it covers anything from rips, tears, stains, pet smells etc. We file a claim and I get some ridiculous email stating that it’s not covered under our plan which it clearly is because I have a copy of it. Waste of time, waste of money, never again will I deal with this company!!

Updated on 12/30/2024: This company is horrible. I did send a private response and they have not reached out to me to work out a so called "positive resolution." To the contrary, I get continuing pre-fab emails that say the same thing over and over, that they are sorry this is taking so long and they are trying to resolve the issue. All they had to do was find someone to clean my couch, that is not hard to do. At this point, I plan to call the furniture store I bought this worthless plan from and tell them what happened. This company is a scam, do not buy their so-called warranty unless you enjoy wasting your money. Should they reach out to me and fix this, I will be sure to post and let you all know. But I don't expect anything positive to come from this company.

I'll never get another extended warranty through Guardian again. The runaround was over a month. They even sent a technician out to my home and he told me he would order the part and when I receive it, call them back to schedule the repair. Weeks later, Guardian told me the claim is denied because they already replaced the sofa once, and I should've purchased ANOTHER warranty for the replacement. What a joke of a business. I ended up finding out on Reddit that you can repair it yourself. Ended up ordering the reclining handle with cable from Amazon and repaired it myself for $12.00. Guardian lost a customer and anyone I tell my story to over TWELVE DOLLARS.

I bought leather loveseat and sofa recliner from 4 Seats.!I Bought this warranty because it was a little on the expensive side and want to make sure they lasted. UNFORTUNATELY when I did call in a claim I got lied to and denied!!! They told me to take a picture of the damage and send it in. They also asked if I would like to be contacted by phone or email. I asked if they could please call me for any notifications. After a while I still didn’t hear anything so I called and they told me it was denied because they were waiting for the purchase information that they already had. The lady advised me to file another claim so I did. This one was denied because the damage was not within 30 days. So know I’m contacting my Attorney.

100% scam. They do not cover anything!!! I PUT IN A CLAIM FOR MY CHAIR PURCHASED AT BOB'S FURNITURE AND THEY DENIED MY CLAIM BECAUSE THEY DON'T COVER PARTS? WHAT?? You guys are suppose to cover this and repair the chair. Read all the reviews and they all are negative! This company sucks and they will never ever accept a claim.

There is no reason purchasing the Goof Proof if they never cover anything. This is my second time going through purchasing protection but when it’s time to file a claim I get a ridiculous reason to not cover the damages which is not right to the people that will definitely pay for it so “any accidents or damages “ will be covered. The first situation got resolved but you have to jump through all these hoops in order to get some type of resolution. I get asked to submit all proof of damages and receipts which was done and still get denied, these protection plans that are offered for products need to be better, you expect customers to come and spend their hard earned money and not to make them feel like it was a waste of money.

SCAM! Do NOT purchase the warranty because NOTHING is covered. Our leather started peeling and we haven’t had this furniture for A YEAR and it already started peeling? The furniture wasn’t cheap and neither was this “goof proof”. We were told by Bobs Furniture that even a dog scratch is covered and boy are they wrong! Just another way to steal people’s money, so please people, save your money. They aren’t going to help you.

I literally just got off the phone with Guardian, for the 4th time this morning. My daughter told me that something was wrong with her bed. I went into her room and took off the mattresses. I noticed that the one of the side rails was split. It was barely hanging on (I don't know how it wasn't broken all the way through). I decided to call guardian. Boy was that the wrong answer. I called the first time, and the gentleman said that he needed the order #. He said that he saw a couple of purchases, but neither one had a bed on it. He told me to call the store and ask for the order number. I did that three times (calling the store to verify that the invoice number is the same as the order number and calling Guardian with the required number). On each occasion, I was told the same thing.

Literally a scam to get your money. Does not cover anything besides "if you accidently have a knife in your pocket and stab your couch." That's what I was told would be covered. They've denied 2 of my claims on different items that should be covered. They claim a couch breaking is not an accident. They claim electrical components not working are not covered. This company is a joke. They "understand your frustration" while reading from a script. JOKE!

I have purchased their warranty on nearly every piece of furniture I have purchased over the past two years with Rooms to Go. I have never had a claim, but submitted one for fabric threads coming apart in the cushions. They wrote me back telling me that separation of fabric is not covered. I am in process of canceling 7 plans with Rooms to Go and will never purchase another warranty with them. I would advise anyone else not either as it appears they won't even cover the most simple issues.

We paid the extra $500 for a large sectional & matching couch set. The purchase as made in October 2023. Right after the warranty was done October 2024 one of the recliners stopped working with the foot rest up. We put in a claim which was a nightmare in itself. They finally sent someone out to look at it & he said the motor was no longer working & as he was standing in our house he said he just ordered the part it will be arriving at our house in 2-3 business days & we could either call & have them come back out to install the new one or if my husband was handy he could install it. Why would he install it if we already paid the $500?! After the 4th day no part came. I called the company & told them the part had not arrived yet. Their response..”what part”? I explained to them what the “technician” told me & he ordered it right in front of me. I was then told “our technicians can’t order parts”. Needless to say I was very mad.

Purchased an expensive furniture in RtG and a head have shows a spot, a claim was put and it was rejected from the get go and didn't want to do the proper evaluation by sending the expert to evaluate the furniture.

This company Guardian and the $500 goof proof plan is a straight scam. They will find a way to not cover the claim. I have read over 1300 reviews and every single one they would not warranty. There was not 1 single good review or a single review where they honored a claim. I see a class action lawsuit here. We all need to stand together and get the lawsuit filed asap.

Guardian Protection Plans placed an unauthorized charge for nearly $200 on my account and they have refused to correct this fraudulent charge as they said my product had already been delivered. They blamed the furniture store who 100% verified the charge was not from them and that I had paid everything in full at the time of purchase.

Please do not waste your money as this company never pays for the claims. If you have already wasted your money. Don't waste time applying for claim. This company is just taking money in the name of protection and providing nothing.

Do not get insurance through this company. I'm working on suing them now. They will not replace anything. They will say it's not covered. I'm stuck with 2 broken chairs and a damaged table. $3,000 down the drain. They will twist your words to benefit them. They also say it's only accidental coverage. It's not incident based.

Complete scam! We purchased a recliner and goof proof from Bob's a year ago. The recliner motor on one of the pieces stopped working on October 18th. They finally had someone contact me several weeks after I submitted my claim from NY. They canceled on me last minute because they only have one technician. Still have a broken couch. No one has come out to even look at it and it's been a month. DO NOT BUY FROM BOB's and DEFINITELY DON'T BUY ANY WARRANTIES.

Updated on 11/14/2024: The company has reached out to me and are sending out a technician to check and see if they can repair the problem, so I will have to wait and see what happens. The representative did explain some things that should be explained by the company selling the furniture instead of just trying to sell a warranty.

After I wrote the review, Guardian team contacted me and helped to promptly resolve my claim issue. The team that reached out was professional and quick to help resolve my complain. I hope Guardian can make their call center as efficient. Thank you Guardian team for the support. I can attest that they are not a fraudulent company and the whole issue arose due to communication from their customer service team.

Please Please don't purchase this SCAM insurance warranty. The whole company needs to be under the jail. I purchased furniture from American Freight. They told me even a dog scratch I file a claim. I purchased my furniture in 2020. The wood started breaking and the leather started peeling but since don't sit in the living room often I just said I'll wait until covid is cleared before I use my claim, I filed one yesterday and Boi wasn't I pissed, based on them I'm not eligible because it wasn't after 30 days but I have a 5 year warranty. That doesn't makes sense. Waste of money and a waste of my 1 star.

I purchased protection plan by paying $250 for 5 yrs for Power recliner. After 3 yrs Motor got damaged and I raised claim. They are saying they can't repair the motor. Store says they can repair but it will be out of pocket. Guardian is returning the protection plan money and cancelling the protection plan which is still valid for 2 more years. Pathetic customer service.

My living room set was delivered Oct 16. We had an accident and there was a puncture in the couch, which was our fault however I purchased the protection plan for this reason. After submitting pictures, the protection plan stated it is not covered even though the brochure that was handed to me at Rooms to Go states otherwise. I feel like I was misled and now I’m stuck with a broken couch that I haven’t even made the first payment on. I have bought this protection plan on other pieces and never used it in the past. The one time that I go to use it, I am told it’s not covered. I have called customer service and requested a refund on the protection plan since it won’t be applied to anything anyways. I will never use this plan ever again and will not recommend it to anyone. Terrible customer service.

I have purchased over 2 years ago furniture from Bob's. I purchased the warranty. Well I filed a claim in October about a hole in my ottoman and one of my couch cushions that is pulling apart. It got declined. Because of how I worded the incident. I tried to contact Guardian to explain a little bit better of what had happen (on the advice of a salesperson at Bob's) and they will not review the claim nor will they let me refile a correct statement. So my advice to you is lie, lie, lie on what exactly happened even if you have no idea. But also contact Bobs and ask of how to word the claim so that it is covered. I would advise that you don't purchase the warranty cause they will not cover it or will find an excuse as to why they will not cover it.

This company is a SCAM. They don't cover anything. It doesn't matter what it is, they won't cover it. They will tell you they do when you purchase your couch and then send you a full contract once you file a claim showing you how they actually don't cover anything. Don't waste your money. They are literally criminals just trying to take your money. Shame on this company.

I don't understand how there is not a class action lawsuit for this company. DO NOT purchase their coverage. It is a scam. You will be wasting your money. They will not fix anything. It's time for a lawsuit.

Guardian Protection had reached out and resolve my issue. Thank you.

I wish I could give them zero stars. I purchased goof proof after buying reclining couches from Bob's Furniture. The mechanism that keeps the recliner from going back all the way broke. We don’t jump on our furniture or mistreat it and they told me it wasn’t covered. The recliner is 3 years old, it was a waste of money as was the goof proof. Also didn’t appreciate the mansplaining I was going to get over the phone by the rep. I never purchase warranties and this is the perfect example of why. I’m disgusted with Bob's Furniture and with the goof proof junk I purchased.

After several months of back and forth, I was finally able to get it touch with a supervisor. 48 hours later and my claim is resolved and I am happy with the results.

Scam. DO NOT WASTE YOUR MONEY ON THIS PROTECTION!!!! The plan is not useful as it does not cover components of your furniture that will most likely become damaged. I bought sectional about 4 years ago. It was expensive purchase. Submitted the claim. They responded, "The specific damage is not covered under your Guardian Protection Products plan Terms and Conditions. Your Protection plan does not cover failure in loss of foam." So, overall this “so called“ warranty is a waste! Due to my experience I do not recommend this company.

Bought a sofa and love seat from Bob’s Discount Furniture. Of course the salesman promoted the Goof Proof protection plan. It’s a waste. Guardian will deny your claim. You have to push and push. Their hope is you will give up. We had a couple spills from the kids eating and drinking on the sofa, very normal usage for our family. They denied claims. They state it’s not covered because I used the phrase “normal wear”.

I bought leather sofas from Bobs in 2022 and bought this goof proof plan. 3 weeks back one recliner ended up with a stain from the "peloton" shirt that my son was wearing. I called Guardian and made a claim and told that I think it's caused by the shirt, but was not sure. Because first I thought how could the shirt cause a stain. I wish I could have recorded my claim conversation. Guardian rejected my claim saying they will not cover because I did not know how the stain is caused. This is ridiculous. The stain clearly shows dye marks. Later my son confirmed that it was caused by his shirt. He sent me pictures of the shirt.

Do not buy insurance from Guardian through your furniture company. It is a SCAM. Bought a couch from American Freight and was suggested to purchase the insurance as a “warranty” in case something were to happen to the couch. Now that something has happened, they want to hide behind the fine print details, (which, might I add limits everything in their coverage to anything that you may need fixed). This was such a let down considering that I could have skipped paying the insurance and still be in the exact same boat I’m in now, but with that money in my pocket instead of theirs. I feel as if I got SCAMMED. Save your money!!!!

They are completely a scam. I purchased their 5-year protection plan $150 for my 2 Bob's Discount Furniture. Had reported a claim in Feb 2022. Never got back to me. When I followed up after months, they told me that my claim was closed because I had not provided them the required documents. Bob's Furniture should not offer this fraud protection plan to their customers. Never ever buy this protection plan and do not waste your money.

I purchased a reclining couch from Bob's back in 2020 and paid for their "Goof Proof" Guardian protection plan which was supposed to cover [direct quote from Bob's Goof Proof one-sheet] "Breakdown of electronic components (such as cords, USB charging ports, & internal lighting). Breakdown is covered after the manufacturer's warranty has expired."

This company is DEFINITELY a scam. I accidentally damaged my bed by getting on it too aggressively resulted in a cracking sound and likely damage to the frame. Their policy (section 2B) specifically covers this type of damage but they are saying it's not covered. I have started a case with Consumer Financial Protection Bureau (CFPB) and Federal Trade Commission (FTC). I also have recorded phone calls with them. A class action lawsuit definitely needs to happen for this type of scam.

DO NOT PURCHASE! This is a scam. Our power recliner (purchased from Bob's Discount Furniture) failed while we were raising it from a reclined position using the side button (as intended). Filed a claim, which was denied for the following reasons (verbatim from Guardian's reply): 'The plan's Terms and Conditions do not cover damage that occurs during the normal, intended use of the furniture. Examples of this include, but are not limited to, sitting on your chair/couch, or sleeping on your bed.' Seriously?? As ridiculous as this already sounds, it gets better... There is nowhere in the warranty (which they so helpfully attached to my claim) stating that 'intended usage' isn't covered. I've attached a photo of the section of what's "Not Covered". Go ahead and see if you can find it, I certainly couldn't.

I would give them zero Stars if I could. They denied my claim saying structural damage was not covered but the paperwork clearly says that wood is covered and it was a wooden piece in the back of the recliner that broke.

We bought a $1500 couch from Bob's Furniture who assigns Guardian Protection. We bought the protection because we have young kids and I wanted to keep my $1500 investment protected. We had an accidental rip on the chaise side. We filed the claim in August. A few weeks later we had an accidental spill by a permanent black marker on one of the cushions. The Tech they assigned to came to our house. Spent less than 2 minutes to take pics and when I asked him will he treat the stain. He said, "No. I'm here just to take pics and make my report." I don't know what he reported but the Guardian agent whoever these group of crooks who are do called account representatives emailed us and said, "We got the report from the tech and your claim is denied because there are no rips and there is no stain."

I wish I knew what a scam this company was. After returning from an extended deployment overseas in 2020 I purchased furniture. Returning during the peak of Covid was already adjustment but to then have a company like this with predatory practices gun for me made it worse. So I spent thousands furnishing my new home through Ashley Furniture store in Fort Walton Beach, FL. I purchased the GUARDIAN PROTECTION PRODUCTS insurance for the bedroom set only. The salesperson would not let up on how great it was especially for MILITARY MEMBERS who relocate during their career. That area of FL has two AF bases. So you can only imagine how many members and families they have preyed on.

Most warranties are not great, let’s be honest… But this is BY FAR the worst you could imagine. Like other posts, if I could leave less than 1 star I would. The Rooms to Go furniture quality is average and you get sold on the warranty by the sales team because it covers so much. The brochure you get talks about how much is covered and their website shows very common things that are covered. However if you go submit a claim, everything gets denied for some reason or another. This protection is total garbage and that's being nice. Save your money on this waste of a warranty because it will do nothing for you when the time comes.

As you can see from other reviews, this company will do anything they can to decline your claim. If you are purchasing this expecting to be covered for any sort of damage, stains, etc to your furniture, DO NOT purchase this coverage. Your claim WILL be denied. I spent $400 for this coverage. Filed my first claim 2 years after purchase of a 5 year plan. My claim was a stain on my couch...something that is widely advertised as covered on pamphlets and advertisements. No damage, no tears, just a simple stain on my couch. This claim was denied. My $400 couch coverage will not even cover a stain.

Purchased my home six months ago with cameras. Problems with the cameras working, they are off & on. Customer service calls couldn't repair it after two home visits. The first fixed the door camera, but the garage after the second visit is still off & on. No credit offered for down times of garage camera, but service charge paid of $75. Even though the problem continues.

Absolutely terrible company. Web portal doesn’t work. Takes 45 minutes to get someone on the phone. Not helpful at all. Takes forever to place a claim. Uses fly by night techs who are hard to schedule with. DO NOT USE THEM!

I hate they make it difficult to help and serve. Had a claim that was within 30 days like they stated and it was an accident stain. They said, "Sorry it’s over 30 days and we don’t cover that." They sell the warranty and simply don’t want to pay out without giving out real reasons. Worse protection company you can have. I’ve had the receipt for 5 years if I ever needed it but it doesn’t matter they plan on figuring out a way to not get you what you paid for.

I will give 0 review, we had loss of silvering of the glass in our dining table and breakage of the seats. The table is wiggling and we got denied. Also I file for the recliners in which the threads coming off, leather splitting and leather tear. They denied all the claims, please save your money for the insurance because it is a scam.

If I can give any negative star, I will. Don't waste money on Guardian. We bought them because they call it EXTENDED WARRANTY. Well, they are not. When we had damages to our couch the standard warranty covered it. Now that the standard warranty is expired, we filed a claim with Guardian, they denied everything.

The lift chair that I bought from Rooms to Go has a defective mechanism that is causing the inside of the leg rest to rip the fabric on both sides. Guardian says nothing they can do. It’s not covered!!!

I purchased an extended service contract for my couch via Rooms To Go and was just told by the sales person that the warranty will cover my couch in the even that something happens to it. My couch has frame damage as it appears sunken in one area. When reporting the claim their rep asked when did the damage happen. I told her I was unsure as I couldn’t really remember the exact date. The rep started suggesting dates and I replied I guess I wasn’t sure since I was trusting her with doing her job.

On September 3rd, which was my 3rd attempt, I submitted a claim regarding my sectional recliner sofa. I also purchased the furniture protection plan which I suggest no one to ever get one. The name of the company is Guardian Protection Products inc. I filed claims before with this company and it was always a hassle to get someone to come out. They will find any reason to deny your claim and guess what, they did it again.

Ok I purchase furniture from Bel Furniture and they talk me into getting the warranty on my furniture and spoke to me and my husband of what all they cover, ok great. A couple years passed by I called Guardian to put in a claim. Got denied so I waited and put in another claim. Got denied again, then the lady telling me, "Oh it don't cover that are this." So people do not get the ins with Guardian because it is a scam. They will not cover your claim all so don't get them. All they want is your money and not fulfill your claim so be very careful.

I filed a claim on my sofa, sent in photos within their deadline, gave them the details provided, and they have basically "left me on read." My claim has been "Documents Received – Pending Adjudication" for months. When I had 30 days to send in my photos of the damaged couch or they would close the file, I sent the photos in less than a day to try to keep the claim moving forward. It's been months and they haven't provided an update or moved my claim forward.

I purchased a protection plan from American Freight back in 2019. It’s a 5 year warranty to that was supposed to over “everything.” I even made sure to specifically ask about animals because at the time I had a hyper one year old dog. I was told “yep, pets and kids are covered.” I go to file a claim in August of 2024 because my now new puppy has ripped two large holes in both my loveseat and sofa. My claim is denied because it does not care pets. However on my protection plan list it says it covers pet fluids and then the next line says punctures. It doesn’t say that pets are excluded from what caused the punctures so I don’t understand why my claim was denied.

I purchased all the furnitures for my home from Rooms To Go and got the Guardian Protection for all of them. I got an accidental rip on my sectional sofa and filed a claim more than 70 days ago. They asked Rooms To Go to fix it and sent some parts and repair guys came, but they couldn't fix it. They told me it is difficult to repair and they will have to replace the sofa. But there was no response after that. When I call Guardian they asks me to contact Rooms To Go. When I call Rooms To Go they asks me to call Guardian. I am tired of this irresponsible game they are playing. I suspect they are trying to drag it until the end of my protection period and to wash off their hands saying, "Your protection is over." I am thinking why should we waste hundreds of dollars for a no resolution protection plan? I would not go for it next time. It is so frustrating.

Have a mechanism spring broken in my recliner. Filed warranty claim which was accepted Sent technician out for evaluation and repair. Found problem but had NO parts for repair. Stated spring would be shipped to my home. NEVER received. Warranty company contacted me and stated they would shop me a spring. Still no spring months later. This warranty is s scam and not worth $0.25.

Like many of the reviews here, my family and I feel like we’ve been scammed. Upon purchase of our purchase at Rooms To Go, the salesman ensured that if we were unable to remove stains on our sectional by using the cleaner provided by Rooms To Go, the insurance company would attempt to help remove the stains or offer a replacement. Fast forward 1 year and 11months later, our claim was declined. After reading the small print explanation of why our claim was denied it was realized that it’s contradictory to the initial paperwork provided from Rooms To Go.

If I could give this company no stars I would, they do anything to not approve your claims so which makes paying all the money for the insurance a complete waste of money! They should be ashamed of themselves! HORRIBLE COMPANY ALL AROUND!!!

I noticed a cup ring on my furniture in June. We went to Belle furniture to buy some new furniture and they told us we had purchased insurance protection. I filed the claim in July and it was denied by this company. If you go to Yelp and look at all the reviews one because they’re a scam. They Find any reason to deny your claim, even though it’s a valid claim. Do not do business with them. I do not recommend them at all.