Guardian Protection Products Reviews

We purchase a sectional sofa in July 2019. We have been very happy until in September 2020 (2 months after our manufacturer warranty ended) the frame on our armless recliner bent. I contacted Guardian via phone and was told to submit pictures after describing that the footrest was broken during normal use. They declined the claim. I called back not understanding why the claim was denied. Guardian informed me that since the frame was bent during normal use, they would not honor the claim. They would only honor the claim if the frame was bent as a result of an accident occurring to the recliner. When I told them this may be the result of something with the motor since it was making a noise, they agreed to send a technician to investigate.

I have a piece of furniture that the laminate broke off. They will not fix it because they say it's not part of my plan. What a joke. They take your money but wont fix when it breaks. I will tell everyone I know how crooked Guardian protection products is and dont buy any of their plans. Horrible protection plans.

This is an absolute joke and borderline scam-ish. Not only did I waste my money on this protection plan but I also wasted over 2 hours of my time on hold for them to bounce me around from rep to rep trying to reach a supervisor that is supposed to call me back next week. Absolutely unacceptable for what I paid for new furniture and a protection plan. Save your time and money and stay far away from this.

These kind of companies need to be banned which provide no real service often reject the customers claim for no reason even if it’s an accidental damage to the product. I’ll suggest everyone not to purchase the Guardian Protection products at any cost and report this in all possible places.

In my opinion the goof proof protection plan is a waste of money. Every claim I put in for has been denied. From what I'm getting I am covered if it's an accident BUT if someone sits on a suppose to be sturdy coach and the thin piece of wood breaks that's not covered. BUT if they tripped and fell onto the coach and it broke it is. That's ridiculous. From my experiences No stars need to be an option.

This company and their services are absolutely useless to the customers that buy them. It's a joke to call this insurance as they don't cover anything. We purchased insurance for our bar stools and have 2 break and one fabric seam tear - they have covered none of the damage. I will be complaining to BBB and demanding my money back from this dishonorable business.

Guardian Protection Products is a waste of money. They refuse to cover furniture claims that are clearly defined in their own documentation as items that will be covered, even with pictures. We purchased a brand new sectional from Bob's Discount Furniture on 10/21/18. We were told the couch we purchased (LUXE) was the 2nd most popular sectional. In addition to the purchase of the couch, we also purchased the Goof Proof Warranty from Guardian Protection Products the salesman recommended for 150.00. From the time of purchase to now (9/27/20) we have had 3 technicians at the house for various problems with the couch. Both the left and right arms of the chaises have divots, the cushion casings have torn, and the left-facing chaise now has multiple sharp protrusions in the back, which presents a safety issue.

If you skip last 5 reviews you will notice everybody have complained same issue. Whatsoever you report clam, they wont work with you and disregard your complain and then take rudely same happened with me. Got air bubbles on wood table and chairs stained. They refused my claim by saying not done in an accident by you . can you imagine that, I got 500$ of protection for my table and sofa and they told me accident not done properly. This company is a fraud. I don’t know where can we complain about such fraud company. They should not be allowed to do business in States. They dont deserve a star at all.

I filed a claim for my furniture because accidentally one of the plate in armrest moved when I put my arm on it. They denied the claim saying ineligible for service without any given reason. I tried to contact them but no response even after 15 days. I would recommend future customers not to buy Guardian furniture protection plan because it's rip off. They are running scam. They are running a scam offer.

Claim denied. Charge you a hefty price for so-called warranty for 5 years to give you restrictions. That shows you what a reputable company they are by making things difficult. Best advice - do not purchase this warranty so you're not told to read the fine print.

Please DO NOT purchase furniture protection from this “company.” I purchased a 5 year furniture protection insurance from Guardian Protection Products Inc., after buying a bedroom set from Bob’s Furniture Store. What a mistake. This company should be out of business. They take your money and when a claim is submitted it’s denied over some technicality. My bed cracked and fell and the rep said it wasn’t an accident. What a crock. I’m resubmitting my BBB claim and going to Small Claims Court. People with limited means should not be taken advantage of in any way.

So I bought multiple furniture from Bob's and bought the warranty with Guardian Protection Plan. So one day my kids accidentally damaged all of the bed set in their bedroom while playing with friends. Guardian Protection plan states that kids can't damage items the same day, then it's not a accident, it's intentional. Kids play and while playing, they damage things. So what is the point of having a protection? If the kids accidentally damage the bed set, why isn't it covered. They make up things as they go. So the supervisor told me that each items has a multiple damages, and I said let's go picture by picture and see what the multiple damages are.

Bought furniture and called for warranty claim. They said is not covered due to not accident related. The items are falling apart and hardly been use is brand new. No sign of any usage. They are saying should be one claim and should be related to damage that was caused by accident. Never heard of such a thing. Quality not holding up even not been used. Bad business. Very hard to get of hold of someone. Will never happen just text.

Purchased furniture insurance at the time of new furniture purchase. Within 18 months the frame became bent and the furniture no longer reclined. Their policy clearly covers frame damage to furniture, yet they denied the claim because I did not cite a specific accident that caused the frame damage, even when I could point to the specific date the chair could no longer fully recline. Their policies are worthless and fraudulent.

We purchased living room furniture (a sectional couch with chaise, a chair and ottoman) in 2017. We were going to decline the extended warranty through Guardian, because we have dogs and pet damages are not usually covered, but the salesman insisted and guaranteed that it would cover pet damage. Fast forward to 2020, (approx. 3 years later), we submit a claim for the fabric in several areas of the chair and ottoman because of the dog's nails from just being on the furniture as well as a claim on the couch because all of the sudden the frame is broken on the chaise section of it.

I bought furniture from Bel furniture store and they convinced me to buy the warranty which I did. After 7 months from owning a bedroom set a big crack in the headboard caused the bed to be unstable. I opened a claim and after 2 months of waiting and forgetting about their promise I Received an email with rejection to fix or even see the crack. DO NOT USE THIS COMPANY. BIG SCAM.

Be sure if your furniture sales company offers this, you immediately decline. It sounds great in theory but this company uses every excuse in the book not to pay out for a claim. Scratches are covered with the plan I bought but because I cannot tell them the exact date under which the scratch occurred, they denied my claim. And if you try to then give them a date, they simply tell you that you aren't allowed to include any new information that you didn't give on the date you submitted the claim. You are locked in with the initial information you gave and they will use a lack of information to deny the claim. Read some of the other reviews. They have a planned out algorithm to ensure you are stuck with a plan that has one goal in mind - pay the minimum amount of claims you can and keep everyone else's money. I'm actually going to have an attorney look in to a possible class-action lawsuit against this company.

Claim denied, nothing further, do not respond, reply emails not received. I am curious if the company has ever paid a claim. The copy of the policy they attached to deny my claim says coverage for my claim.

It was a new dining chair, brought less than a year, I have protection plan, one leg broke when we move from one position to another, they try to manipulate the words we use while filing the claim, this company is total cheating, please don't fall for it.

Please do not purchase this insurance. They have horrible customer service and they are very deceitful and will look for any loophole to not fix your product. I will never purchase anything with them again.

Denied my claim by telling me that the rips, tears, and hole was not a rip, tear, or hole by telling me it was seam damage and normal wear and too extensive and they couldn't cover it. Tried to explain that it was torn, but they weren't having it. Didn't care that a spent extra money for a product that they were going to weasel out of. It was like they used a thesaurus to change the wording so they didn't have to cover it. If I knew this I wouldn't have bought the plan. Total scam.

I bought these sofas on Jeromes store and they sold me Guardian Protection Product warranty, so I just report to this Guardian company that I need their service to repairs damaged on my sofas but they said that these damages that my sofas has it doesn’t cover it????

I bought a couch and love seat with the gliders and having some problems with them now. It started with the height of the covid 19 and I did not file a claim per I am high risk and have high risk children. I did not feel comfortable with someone coming in to my home then. Now with things settling and more awareness out there and more precautions I felt better about having someone come fix it. Filed my claim and was denied per did not file it in 30 days. I argued the circumstances and was told should of filed a claim and told them not to come fix it till I was ready?

I purchased a 5 year Guardian Product Protection plan through Bob's Furniture (The Goof Proof Plan) on my children's bunk beds. I was completely misled by the salesperson that ANY damage to the bed would be covered, including if my child jumped up and down on the bed and it broke. The coverage by Guardian is absolutely ridiculous and not worth the money spent. I would NOT RECOMMEND purchasing their plan due to the narrow type of damage/accidents that are actually covered.

Bought a table at Ashley Furniture, along with this protection plan. They talked it up like it was awesome, and they would cover everything unless it’s a burn, or nail polish. I just put in a claim for the seat cushions to be cleaned (stains from kids sitting on them with wet bathing suits on) and they wouldn’t cover it, because it wasn’t a SPECIFIC incident. We’ve bought this same protection plan a couple times, and this was the first time we’ve tried to use it. Needless to say, I won’t be buying it ever again.

I purposely told the salesman at Bob's furniture in New Bedford that a child would be sleeping on the pullout. He promised that EVERYTHING WAS COVERED UNDER THE PROTECTION PLAN. Today I was denied because it wasn't a specific incident that they don't make clear on what is specific. I feel cheated beyond belief and I wish I never fell for their lies. All said and done, this review is all the justice I get. The protection plan is 100% a rip off.

They are a total scam and rip off. Bought warranty 2x with them at time of purchase a small pamphlet is given and sales representatives tell u it covers food stain, marker, tear etc but everytime i file a calim they always deny the claims saying there are small fine lines to exclude what they cover such as a few stain in one spot, gum. When I call to dispute, they lie that they sent out an email of the fine lines to me when i never received it. They will do everything in their power not to process a claim. Never buying a warranty with them again!

We filed a claim for accidental damage with Guardian as we had children accidentally damage the couch while playing and Guardian denied the claim saying it was not accidental damage. We paid for this insurance protection policy exactly for these type of accidental incidents and now we're being called liars because Guardian does not want to honor their agreement. We provided many photos, description and all the information they required only for them to call us liars at the end. Very bad and unprofessional business practice. We want our money back for the couches, or have them fixed. This is exactly why you get accidental damage insurance!

My fiance and I bought a sectional in September of 2018 at Jerome's and also purchased the warranty on it. When we bought the warranty we were told that it will cover anything that happens to the couch. We submitted a claim because the material on the couch is coming undone EVERYWHERE, they denied our claim because they said that the warranty covers rips and tears but NOT "fraying". I find this super ridiculous because that is not what we were told when we purchased the warranty and I believe that they should accommodate us because they sold us a poor quality and defective couch. Keep in mind, the sectional is only a year and a half old! I have never experienced anything like this before.

Had discoloration on leather recliner. We were told since we were 4 days past the time frame of reporting, nothing would be done. We were told we could file a request for prorated refund. However, they could not send the form. Informed we could go in line and get the form. I cannot locate the firm. It seems to me, being only four days past the 30 period some sort of help should have been offered. This is a BIG RIP off. I will never deal with Guardian Protection Plan.

This furniture protection is a pure RIP OFF! My husband purchased this protection for our furniture a few years ago. Well I tried to make a claim for a rip in my leather furniture and was denied because I didn’t how it happened until after I made the claim but once I found out I explained it a was still denied. I was told I should have said it was an accident “who rips their furniture on purpose”. Do NOT I REPEAT DO NOT SPEND 200.00 on this CRAP!

I purchased a full-size Copenhagen Queen Onyx Upholstered Bed on 3/4/18 from Bob's Discount Furniture with a one (1) year warranty that ended 3/4/19. I also purchased an additional 5-Year P1PB-4015407 Guardian Residential Furniture Plan warranty for $39.99. The warranty was activated on 3/4/18, will expire on 3/4/23, and the information states that the warranty will provide up to $299.00 in coverage for new furniture.

I wish I could give them no stars. I was told during the purchase that this was a replacement plan as long as what happens is an accident. I reached out to them the date of the accident with photos. My claim is approved and I am told that I need to wait for stores to open. Today my claim changed to pending and I am told that a cover will be sent to cover up the burn. This is unacceptable. I refuse to put a cover over a $1200 sectional. I will not send my clients here and I will never purchase from here again. This needs to be handled.

We purchased sofa and loveseat from Bob's Furniture, and recently one side of frame fell off and I contacted plan and after submitting all paperwork and picture it was denied. And I spoke with Tammy and she started telling me all BS about accidental and non accidental and all exclusion so basically there is nothing is covered in warranty and I paid for nothing. This is worst company and All furniture warranty is scam.

I purchased my bedroom furniture from Bob's and also purchased the extended warranty. I submitted a claim in 2019 because my daughter put a cup of water on her dresser and it buckled. They then denied my claim and said it wasn't part of the warranty although it does say water damage is covered in the warranty. In May of 2020 I then submitted another claim because my daughter spilled nail polish on her dresser and it caused a stain and my dresser had a water mark from a cup of tea. They sent me an email stating I needed to send pictures and state how it happened. I did this and that same day they denied the claim stating that because I had multiple deformities (which I wasn't claiming) it shows it did not happened in one single incident.

I have filed 2 claims and both were denied the first claim was for my bed frame and the second was for stains on my sectional. I will never recommend this service to anyone. Please do your research on this company before purchasing.

Anyone I've spoken with show no interest in coming to a solution, instead they guide the conversation to get you to disqualify yourself from eligibility. I made a claim with someone that barely asked about the situation and the stains on my couch, and simply asked me how and where. Less than 20 min later I got a response that I wasn’t eligible and that it was my final (and first) attempt to file a claim. They word it confusing on purpose, they never have to come through on a claim.. the response says I must have a licensed cleaning agent attempt to clean my couch (on my dime) and produce a receipt in order to be eligible. I have that, I mentioned that, and she refused to acknowledge that. Now anytime I call I get the run around. This service is a joke!

I purchased the warranty for my leather furniture. However, Guardian states the damage is not covered. This company is scamming hardworking people. They should be put out of business and not allow to scammed people.

I purchased a beautiful 2 piece furniture set from Harlem Furniture which unfortunately has turned out to be a horrendous experience. The bed had a piece of the inner wood lining of the bed. Railing break off after about 2 yrs of use. I wouldn't rate any stars for this company if it was possible. I submitted a claim and was told the breakage in wood was not subject to warranty. We have to hold the bed up with boxes and some tape to continue to use it and it is completely useless to all intents and purposes as there is no repair plan or replacement for damaged parts.

We purchased $2,000.00 worth of living room furniture from Bob’s Furniture in November, 2018. We added the Guardian Protection Plan because we were told it “literally covers everything” and were also told it lasted as long as we had the furniture (but that’s another issue and I’ll take it up with Bob’s). Recently a bar in the footrest of my oversized recliner completely snapped, rendering it practically useless. I contacted Guardian to file a claim but due to a miscommunication with my spouse, and the fact that I was dealing with work at the time, I unfortunately failed to list what they would deem a valid reason as to how this happened (we’ve all hurriedly completed things when we have a million other things going on, right?).

The protection plan is worthless. Takes 2 months to get a rude person to come out and clean the stained furniture, and they don't even have the correct equipment to do it. The guy had to use our mop bucket to clean his hose. The couch now smells even worse than it did to begin with, we call to see if anything can be done, turns out the plan ONLY PROTECTS THE FABRIC and NOT the cushion itself. We were also told that the cleaning solution they use sometimes leaves a bad smell and there's nothing they can do about it. Absolutely horrible company and definitely not worth the money because you'll still have to buy a replacement.

Do not purchase the Guardian plan. They did not honor my policy coverage. I purchased a 5 year Premium Leather Protection Plan from Guardian on the purchase of three La-Z-Boy items. Our dog jumped on the couch causing the leather arm rest to rip loose from the couch. Our policy (section 2a) covered "Rips, cuts, punctures or burns from a single relatable occurrence." This clearly covers my situation. Guardian responded to or claim #** and denied it stating "your plan covers accidental rips but not seam separations." This is clearly and accidental rip situation. Also, I can't find anywhere in the policy where "seam separations" are not covered.

I purchase a contract from Bob's Furniture for my couch just in case and one of my recliner started reclining uneven. So called and started a claim, 2 days later they tell me it was declined because it was not a accident. They just try anything to get out on paying. I would recommend not buying from Bob's Furniture or even getting the warranty.

Guardian is Bob's Discount Furniture goof proof. It's their protection plan. I contacted guardian and guardian is refusing to fix nor replace my kitchen table even though their protection plan says that they would for exactly the reason of a white ring stain on my table. I've contacted Bob's furniture and guardian. No one is willing to do anything. Bob says it's guardian's responsibility. Guardian says that they're not going to replace nor fix my table. My protection plan has been paid for through guardian and now they are not honoring it.

This is regarding 6 pcs sectional power recliner sofa I bought from Bob's Furniture 3 years ago with Goof Proof protection plan. Now earlier this month one of the sofa chair framework broke while person suddenly sat due to loss of balance. The sofa chair literally went down. When I filed a claim, with mentioning this as a specific incident, it was denied saying that "damage to your furniture occurred while sitting. While we understand the furniture was not intentionally damaged, sitting on the furniture is the intended use of the furniture." Of course it was not usual sitting on sofa. What kind of normal sitting will break the sofa? Sofas are meant to be sit on and not supposed to break them when you sit. It can happen only when the circumstances are unusual.

I purchased a 5 year policy on two chairs I purchased. I called them because the one chair started to make a noise when you reclined it. They said I had to file a claim so I did. It was denied because I could not tell them the exact day I heard the chair make the noise. Talked to a supervisor. She said made no difference. The claim is denied. What a bunch of rip off artist.

390.00 for my leather furniture protection plan. I filed a claim for an "unknown" stain. I find out that unknown stains are not covered. Plus they are rude. I am getting my unused portion back in a refund.

I had a protection plan with Guardian. I sent a picture of the scratches that were covered under the policy and they denied my claim and refused to pay or replace a new table. They are scamming customers. The Contract definitely covers scratches and they said the picture was a fade not a scratch. Never ever sent a representative to check out the scratches. The table set I purchased from Bob's Furniture. I am definitely going to sue the company in small claims court if this matter isn't rectified.

They are masters of weaseling out of any claim. The warranty terms or extremely narrow and they take advantage of this phrase your claim in a way that ensures you will not be covered. This is as close to SCAM as it gets for a warranty program. Steer clear. If you purchase furniture and have them as an option for warranty -- I warn you -- DO NOT PURCHASE. You may as well burn your money.

I submitted a claim on 3/3/2020 after my grandson accidently spilled food on my La Z Boy Duo sofa the day before. They required that I send a photo, then claimed that the photo does not show a stain. Instead of asking for more photos they denied my claim. Do they really think I took all the time to complete their online claim if there is no stain on my sofa? I am very disappointed in their lack of providing service based on a photo sent over the internet. I expected much better service when I spent the money to purchase this plan.

They are a fraud. They take your money for the 5 year warranty and deny your claim. They will not work with you and put it all back on you. Their website would not let you file a claim unless you used the year 2019. So I did and they denied my claim and said I should have made a note in the description of damage section. They sent out an email 2 days later saying that their claims site was not working properly and to redo the claim. BUT they won't actually redo a denied claim or help you or work with you. Not my fault their site failed. I have tried calling, emailing, been on hold for over an hour just to be told, "Sorry claim was denied. We can't help you." We paid a lot of money for the 5 year warranty for nothing. They should hold up their end of cover everything and replace our damaged sectional piece. BUT nope. Don't spend your money on the warranty.

I purchased a protection plan with Guardian. I sent a picture of the scratches that were covered under the policy and they denied my claim and refused to pay or replace a new table. They are scamming customers. The Contract definitely covers scratches and they said the picture was a fade not a scratch. Never ever sent a representative to check out the scratches. The table set was $682.91 with the $69.99 goof proof plan. I purchased from Bob's Furniture. I am definitely going to sue the company in small claims court if this matter isn't rectified.

The $500 policy we purchased was sold as "they will take care of everything". Not true. Do not let your sales person talk you into this bogus coverage. It is a lengthy process to submit the claim. I guess the more trouble they put you through the less likely you are to follow through. Claims numbers don't work online, phone calls on hold forever, you need receipts, pictures, explanations only for them to come back with a "not covered due to a time lapse during the damage and the claim. VERY disappointed and will let everyone know NOT to waste money on coverage from this company.

Do not buy the so-called protection plans from this company! When we purchased this stain protection plan, the salesman told us how great it was - that if you have any stains, doesn't matter what - marker, food, etc etc - just call them up and they will remove them or replace the furniture if they can't get the stains out. It sounded like a great deal. We walked out with the Guardian flyer and a certificate saying we were covered.

We bought a leather power control recliner from La-Z-Boy, not our first purchase from them and we have been satisfied with quality of furniture from them, we were apprehensive about a power chair however were reassured by salesperson that warranty was great and she had never heard of any issues with this particular chair. 9 months later the control is not working. We filed a claim Jan 13, 2020, submitted all the documentation and it has taken in excess of a month to get a technician out to repair. I can’t provide feedback on service yet as it scheduled for 2/18. Consumers beware. Should any customer have to wait in excess of a month for service??

I recently filed a claim for a sectional piece that I damaged while moving from one room through to another. Obviously it was an accident as the sectional piece was the armless insert and in perfect condition with the exception of two small rips on the lower back where it got caught on the door hinges and ripped. The claim was denied because the piece was in transit. I did state on the phone interview that we are moving and that’s why I was moving the piece from one room to the next. Should I have lied? I don’t understand.

Worst company I ever dealt with. I wish I could give them 0 star. Denied claim because it was over 30 days past its processing time. They denied all further coverage on the sofa until I show them a receipt from a professional that the sofa was cleaned??!! You don't deny further coverage because your claim expired. We provided pictures, itemized list of the damages/stains, receipt of the purchase, etc to the email they provided and all email associated with the company that we could find, and not one person received it? Hard to believe. So in other words they con people into their services and find a way out of it. I hope they go out of business so they stop stealing from people!!!

I have now submitted two separate claims for separate situations and have been denied twice! First the couch cushion ripped and I was outside of manufacturer warranty by one month. I was denied replacement because rips by the seams are manufacturer error. Understood, I was a bit put off by this seeing as though Goof Proof was presented as a plan to cover almost any and all occurrences.

Spent $10,000 on furniture and you won't cover minor damage!! I can't wait to leave reviews everywhere about what an absolute joke this company is. WHAT A RIP OFF!!! Rep said that because I didn't explain how the damage occurred that they won't cover it. I spent $1,500 on additional warranties for all the furniture and they refuse to fix a broken sofa chaise. These people are con artists. They sell the product like it’s the greatest thing in the world when you are in the store. Act like you can’t live without it. Then when you go to use it they refer to fine print on the back of some brochure and of course don’t honor their product.

So I bought a sofa from Bob's furniture, the sofa is less than one year old. I sat on my sofa normally and the back frame broke. I submitted a claim and they said it's not considered an accident. So it's not covered. So then it must be a manufacturing defect. When I purchased the plan they specifically said everything is covered. I quote "I can even stab it myself and it will be covered". They said sitting down is it's normal purpose so that's not covered. So was I supposed to say I decided to suplex someone on it. So that's it covered. I exercise extreme caution when purchasing these scam plans.

First, we’ve purchased all of our furniture from Bob’s. Two couches, two love seats, two recliners and a dining room table w/ six chairs. We were so happy to hear that they offered ‘Goof Proof’ protection plans for everything because at the time we had four young children. Fast forward two years and the ‘leather’ couch started to peel, literally when you sit down it was coming off on your clothes. I assumed it was an accident from one of the kids caused something strong like nail polish remover because what else can make leather peel.... I called and told them exactly that. DENIED... Why you ask because it wasn’t a specific ‘accidental’ incident. But I told them it was an accident with nail polish remover, is that not an incident. I was told to go buy another couch. Yes, that’s what they said when I called about them denying my claim.

In 2015, I purchased an Ashley reclining furniture set online. The set included a reclining sofa, reclining love seat, and rocker recliner. In addition to this purchase, I added on the additional protection plan to cover the furniture for 5 years from accidental breakage and damage. In 2019 I needed to use the protection plan for two issues that arose. Firstly, the back of the rocker recliner had broken away from the main frame and was loose. Secondly, the stitching for the zipper underneath the back rest cushion of the love seat ripped away, exposing the stuffing material of the love seat.

I'm incredibly frustrated with Guardian. They do not follow their own guidelines. I bought a 3 piece sectional for quite a bit of money and bought the guardian warranty in case anything happened to it. On the day before Christmas, my 3 year old daughter got a hold of scissors from our present wrapping and went to town on our living room. Chairs, rocking chair, bassinet and the fronts of our entire sectional were covered in small cuts afterwards. When I called Winner Furniture to file a claim, I was directed to the Guardian website. I immediately received a response of denied because they said 7 cuts could not possibly have occurred at one time. I argued with multiple guardian representatives and they all refused to help.

Firstly I will love to thank Consumer Affairs for being out here for customer. I was just googling thing up and stumble on their this. My voice was heard and my claim has been resolved. I got a call from Amber from Guardian Product and she did gave me the ear I wanted. The problem might not be the company but the people selling the company product and their first response team to claims. I'm giving four star because of the stress I had to go through. Thank you consumer affairs.

I have a Guardian Protection for my couch which has a armless power chair that is no longer working - the protection is in place since I bought the couch back in 2016. The story starts from 2017 when I opened a claim with Guardian for the chair, which stopped working. At the time Guardian told me this chair is under mfg warranty, and rightfully so; I contacted the seller (Huffman Koos) and they took care of it. They did not leave me any invoice though nor something explaining how the chair was fixed.

Horrible. I bought something with Jeromes and when I file a claim it did not cover. So I decided to purchase with Bob's furniture discount. For my surprise they have the same company Goof and when I file a claim it did not cover. I don't know what they mean with single accident and accidental damage. Also the lady from corporate mention that it didn't not cover multiple kids. When I got the protection I mention that I had 4 KIDS that was why I was getting the protection, it is impossible to speak to Bob's. All they do is say sorry, PLEASE DON'T PURCHASE ANYTHING!!! FROM EITHER COMPANY. THEY DONT VALUE AS A CUSTOMER.

I purchased my couch with smuggler 3 months ago. We noticed on the smuggler section there was a small rip on the fabric. How? I have no idea but didn’t want it to get worse. We also started hearing some cracking type of frame notices when you sit down like structural damage. This set is brand new! I contacted the protection plan and filed a claim. I received an email stating to provide pictures and a copy of my purchase agreement because they didn’t have it. I immediately did so.

Refused to pay my claim, claim was valid and covered under the policy. During a family gathering, my sofa was damaged because we put to many people on it for a family photo. We didn't set out to break the sofa nor was it a manufacturer flaw. I call that an accident. Unfortunately they do not. If you read their Google reviews, you can see there are hundreds of people they scammed. They should not be allowed to sell accident insurance.

We have had an awful experience with this company. We have been waiting for someone to repair our table after making a service request over a month ago. There is awful communication. Once a day for a service technician to come to the house was FINALLY established, we waited for hours for someone to show up. Still waiting for someone to repair the table. We repeatedly get emails/texts about when technicians are coming without confirming an appointment with us (most recently when we were out of the country). Highly disappointed with our experience.

We paid for a five year warranty. They would not honor warranty if we did not have a specific date of the damage. If it’s within the five years it’s a warranty. Wasted money!!!! We have a cracked arm rest and a puncture mark in the fabric.

I have Guardian for my sectional couch. When there was urine on it, I made a service request. That was easy and their rep helped out a lot. A technician came out the next day which was very fast. He was very good and he ended up cleaning the entire couch instead of just the spot. He spent his time and made sure he cleaned it very well. Guardian has been definitely worth it so far. I will definitely be using it again in the future.

I have Guardian's protection plan that's for three years and it has met my expectations so far. Last month, I used their service because of stains and that was taken care of. The technician was fast and was efficient. On the whole, the turnaround time was fine. The feedback that I got was to make sure that I report to Guardian as soon as I could so it would be covered. I read some negative reviews, but I have not experienced those. Also, when I purchased Guardian, I got a cleaning kit in the store. They explained it to me and I also read the instructions. They were not really straightforward and I was scared because my couch is gray. I didn’t want it to look bleached out just in case.

I had a couple of screws that connected a glider chair to its base break and it was not safe to sit on. So, I needed those two screws replaced. I filed the service request on a Tuesday and a technician showed up on Saturday so it was quick. My wife was there when they arrived and she seemed to like them. The tech did a good job and he returned the chair to its original state.

Do not be suckered into buying any protection plan from this company. (We bought Bob's Goof Proof from Bob's Discount Furniture and this is the company I had to deal with.) They won't consider anything "accidental damage." They will deny your claim.

I filed a claim a month and a half ago. My couches the material was cracking. Five days later I had to give pictures and send them my original. I sent them and didn't hear back from them. So I go to the furniture store to buy more furniture for my mother and as we were buying and about to put Guardian as a protection I emailed them realizing they still haven't called me. They replied saying they did not receive my documents and closed my claim PERMANENTLY. That sounds like a cop-out to me because I sent the documents. Protect yourself and your wallet and don't ever buy their so called protection you will be greatly disappointed. I can tell by the reviews they are not in the customer service business!

The claim I recently made to the accidents to my furniture was denied saying it's not covered. Everything they are just telling it's not covered. Bob's should provide better protection plan. I have coverage for 5 years and it's been 1 1/2 yrs to my furniture that they are not covering the damage. I strictly don't recommend this protection plan. Plus the quality of the Bob's furniture is poor also otherwise I would not end up with this damage also.

My power recliner just stops working intermittently leaving me stuck in the chair until someone can come along and get on the floor and replug the chord back into the power box (not the outlet) approximately every 2 to 3 uses. I am disabled and this is quite the hardship. I bought two Guardian policies when I purchased the chair - one for the leather and one for the power mechanism. Guardian sent a repairman who was in my home for less than five minutes. The chair worked when he has here. He was urged to stay keep trying it and he refused and left saying there was nothing wrong with it. Within minutes after he left, it failed to work again.

This warranty was not worth over 200. We paid and now we are stuck with an unusable new reclining leather sofa that we paid alot for.

We got the best package from Guardian Protection Products and we put the protection plan on our couch and our dining room table. We had an incident with a stain on the couch that we needed to get removed and my husband called Guardian then we filed it online. We were asked to provide pictures, which was not a problem but navigating through the website was confusing and there were more questions that kept popping up. The service technician was sent out four days after we filed the claim and he was fantastic. He did great. You wouldn’t even be able to tell that anything was spilled.

We purchased the plan to cover our furniture grouping that we purchased. We discovered the leather wasn't wearing right and appeared to not have adequate stuffing. We called, sent pictures, some material arrived, a service person came out to install, said it was the wrong items and would re-order the correct items to make the repair. That was 2.5 years ago. We have called numerous times, left messages, got 1 call back asking for pictures, we said we had already sent them, then were told they would look into it. Here we sit with less than perfect furniture and a paid for warranty that appears to mean nothing.

I got a protection plan for the living room furniture from Guardian Protection Products and they told me that before I use the cleaning kit myself, I should call and talk to somebody first so I wouldn’t ruin it. When there was a spot on the couch, I called them. I had to send them an email showing my proof of purchase of the warranty. It took five days for them to get back to me but when I talked to the girl, she followed up quickly. The service technician came and got the stain out.

I purchased a five-year Guardian Protection plan for my couch. Then, I spilt on it so I called them for a service request. They were only able to dispatch a tech 3 days after I filed the request so it took me a while to get somebody. But when I finally got someone, it was good. I didn't see him, but the quality of work he did was perfect.

We purchase the $200 protection plan in 2016 for our expensive sectional while being told this would cover any damages (I specifically asked about dogs) to the sectional for 5 years. While on vacation my dog chewed open the arm of my sectional. When I got home I promptly informed them, sent all necessary information, and waited for their feedback. One week later, I received an email that they do not cover pet damage. I called and again they stated that the plan does not cover pet damages and they weren’t responsible for what the salesmen told us was covered. This company does not cover furniture in the way that it represents that it does. Do not buy the protection plan. It is a waste of money.

I purchased a sectional couch on February 21, 2018 (Item#3045-LFS-Price $369.00) (Item#3045-RFCHSE-Price $429.00). From American Freight 2240 Commerce Drive, Lakeland, Florida 33801. The Guardian Protection value 1 plan was $99.95. I recently made a claim to Guardian because the cushions on my couch were going flat. I did not notice this immediately because I use and see the couch daily.

Updated on 11/25/2019: Update on my previous comment: 1st off, my 2nd recliner I own motor just kicked the bucket this weekend!!. After waiting over an hour on the phone to talk to an account manager, I was connected to an "manager". He told me that someone will be in touch within 2-5 business days to let me know what can be done on my furniture. It had to be pushed up to upper management. So I now have been waiting over a month to get my furniture fixed. This plan is a scam!!! I would not recommend buying this. More details to follow.

I got a minuscule amount of water on my table which resulted in the veneer bubbling up. Apparently, the goof proof protection only covers stains on the dark wood, almost black table. Not clear issues in the ability of a table to have a cup of ice water on it or any sort of cleaning product. I spent 1200 on a table that looks awful after less than a year. Do not buy products or services from Bobs or Guardian.

I had some stains on the chair. I wanted to take advantage of the policy I bought and have it cleaned. It took Guardian a day or two to send out Tri County. They came and they did the job they were supposed to do. It went very well.

Was recommended to buy Guardian extended warranty by salesman being that I spend over $ 4000.00. That way if anything like tears, rips, stains, or breakage or cuts it would be covered so I did. I accidentally sat on my couch with my pocket knife in back pocket and cut the side I sat on and had a couple of scratches. Called guardian products warranty and sent pictures. Got back to me the next day and told me it was not covered, to call the store I bought it from to see if they would help me. Very rude on phone. DON'T buy this warranty. It's a rip off a SCAM. Bunch of thieves taking our hard earned money. RATS.

The Guardian protection plan for the couch is good. But the wait once you place the service request was ridiculous. You gotta wait weeks and weeks. I got the plan strictly based on the fact that I have animals. Specifically, I have a rabbit that, unfortunately, every now and then, if she's not watched closely, pees on my couch. She did pee on my couch, and I had to wait almost three weeks for someone to get that out. I needed a Saturday appointment on a late afternoon. Furthermore, the people at the store guaranteed that animal urine, if that happens, is covered but when they called me, they said they don't cover it.

I purchased two recliners and a couch, and I bought a Guardian protection plan for those. When I had a stain on my couch from my dogs, I filed a service request from Guardian and my interaction with their rep was good. In just a few days, they came to clean it and said they cleaned it and got it out, but they didn’t. The guy that came said he got it out, but once it dried, it’s not out. The stain is still there. I’m gonna contact them back.

If you want to waste your money and feel ripped off then go ahead and buy this protection plan from Guardian. I submitted two separate claims and of course both were denied for reasons so ridiculous that it actually made me laugh. I think it’s so sad that a company won’t be reputable and honor their word. I will be making it my life’s mission to spread the word to other consumers to avoid buying into this pathetic company.

I have a disabled son who is tube-fed. So, food actually goes directly into his stomach through a tube, and it came loose. And it’s not a formula-type stuff, almost like a baby formula, so some of it got on the chair. I noticed it right away and cleaned it up but then the next day, I noticed that it was a little hard and I was afraid it was gonna get a smell, like a formula smell. So, I called and asked Guardian if they could send someone out right away to clean it. And they did that and that resolved the problem.

Guardian went ahead and issue an authorize payment to Wyckes for the value of the sofa to get it replaced for the same value that I paid.

My husband and I went to Bob's Furniture and spent around $12,000 purchasing new furniture for new home. We also bought into the Guardian Protection Plan for an additional 3 or $400. Last month I put a claim in for a middle piece between my sofa, the screws stripped and the backing fell out. Guardian denied the claim saying it doesn't cover hardware.

Our furniture warranty through Guardian Protection Products was actually included with the Ashley living room set we purchased from Coleman Furniture. My son's rocker recliner recently broke. We were so worried for a couple of reasons. One because our son has autism and this chair is actually therapy equipment for him. He needs to rock every morning and evening to regulate his body. Two, the last experience we had with dealing with a furniture warranty ended up taking MONTHS and we just had to purchase a new item.

I had a friend that came over and he spent the night and he fell asleep on the couch. He had a little bit of an accident so I had to get it cleaned by Furniture Solutions. It took them a week to send someone. They asked me like an earlier date. But it was a Friday that I could do it. The tech came in and took care of what he had to do, and then left. He was probably here for 15 minutes. It was nice and easy. And the tech was courteous and friendly. They were able to get things taken care of so quickly.

We have purchase protection plans for other furniture stores in the past and never had an issue, our old living room set was cleaned a handful of times with no problems whatsoever. We purchased this GPP protection thinking it would be a good buy and 2 1/2 years into owning our living room set we called for some spot cleaning from bodily fluid and we were told since it was more than one spot it would not be covered. For one the gal I spoke with put it down as an odor claim and when I called to clarify they then stated due to multiple spots they also couldn’t cover. Save your money for when you really need to use it because GPP won’t cover your claim!! I will never buy a GPP protection plan ever again.

I bought a table with a 5 year Guardian Protection Plan in 2015 and it recently broke as I was moving it around my kitchen. They said, "This does not meet our requirements of an accident." I said what does? By using my table, moving or putting too much pressure on one side of the table, that is by definition an accidental break. They denied my claim twice and feel hopeless. They continued to make me wait to "review" calls and their own records but it was clear they had already make up their mind while I waited for a response again. This company is a scam and I would not recommend you buy any protection plan from them.

Someone from guardian has responded to my review within a couple of days and offered resolution. Thanks to ConsumerAffairs for providing this platform which helped me get their attention. We were able to schedule the delivery of items with Bob’s.

STAY FAR AWAY FROM THIS FRAUD. They will do anything and everything to prevent coverage for what you've paid for. They may promise you everything to get your money, but once they receive your money, you're pretty much on your own for any claims you file. It's been close to 2 months and I still have not heard back regarding the claim I issued for my couches. As for the 2nd claim I filed, they are denying any coverage despite me paying the warranty costs. Stay far away from this company as they are not professional whatsoever, and can care less about the issues you are experiencing. If I can do it over, I would have never agreed to their coverage.

I have indoor furniture plan with Guardian Protection Products and it has been good. When I put a service request to remove a stain on the chair from a child's accident, the technician came after a couple of days. He did a great job and removed the stain.

I read over the Guardian Protection Products that was offered and I thought that it was okay to go with them. I think it's a good plan. There wasn’t a whole lot of thought that went into it. I called for service because the push-back recliner is not mechanized and the back wouldn't go back when you push back on it. It would get back and it wouldn’t go back. I went online, but the website is not customer friendly. I'm not a techie, and so it took me a little while to go through the thing and answered all the questions. And then, I had to send them a picture, and I didn’t know how to do that on my computer, and so we went around a couple of times about that. Finally, somebody helped me and I was able to send them a picture, and then they scheduled the appointment. So, I wasn’t too happy about that initial contact with the company.

Update: Guardian offered us a replacement or money towards another item. We elected to not take their offer since, 1) most of the bed was fine and there was no need to get rid of it; 2) We have no reason to believe a replacement would work any better than the one that broke on us, and 3) if we used their allowance to help purchase another item, we'd have to return the entire bed. We ultimately decided to purchase a metal frame ourselves to replace the support pieces that broke. I'm giving them three stars (up from one) because they did offer to replace the bed even though the issue was not an accident, which was appreciated, but we weren't impressed that they initially told us there was no recourse and didn't offer a resolution until we complained to our retailor, who then called them. In addition, the resolution involved returning the entire bed, which would have been a waste of resources.

We bought a sectional from Bob’s Discount furniture in May of 2018 and purchased the Goof Proof Protection plan from Guardian with the sale. We were informed that the protection plan will cover almost any normal damage or stains to the sectional for 5 years. Well we just had a house full of people over to our house the weekend of Oct 12th, 2019 to attend a fall harvest fest. There were 8 adults and over 10 kids in our house over a four-hour period. Of course, people were up and down on the furniture, kids screwing around being kids, and more traffic than is normal with just my wife and me.

We got leather Sofa with Guardian's protection plan. The Sofa is in bad condition and we got some stains on it. Guardian has refused to cover it saying that we have More stains than it accepts. Seriously. They go by number of stains. Stay away with this. The customer support lady was even worst that she was so rude and don't know how to talk with their customers. I understand they don't cover anything. I mean anything.

We purchased a couch back in 10/2015 from Model Home Furnishings. A few weeks ago, when moving the couched for the carpet cleaner, the back of the couch ripped for starters. We filed a claim, we spent days trying to get the email to go through with the requested information. Finally we got confirmation it was sent. We then called and advised them we no longer had the original receipt. We were told it wasn't a problem. They would call Model Home Furnishing directly. We waited days. Finally after we called them, they told us our claim was denied due to the receipt not received within the time frame. They then told us it is Model Home Furnishing's problem not theirs. First off, I have an email directly from Guardian back in 2015 sending us a copy of our coverage.

I purchased a protection plan mainly because it was leather sofas. Nobody sits on them. I cleaned them as recommended by the manufacturer soap and water. The leather is peeling so I remembered I have a protection plan I bought. Turns out I can stab it, rip it and treat it like crap. That might be covered. But not sitting on them and taking care of them and they peel well that is not the plan I bought. DON'T waste your money on this company. AGAIN DO NOT WASTE YOUR HARD EARNED MONEY ON THIS SCAM!!!! Last name **

We contacted Guardian regarding our Goof Proof protection for our pull out sofa. We advised them that when we opened the sofa bed we accidentally bent the frame. We sent pictures as requested and were advised that since the accident occurred during normal use of the item it was not covered. It would seem that any accidents that happen would occur during normal use, unless it’s an intentional accident which is also not covered. Goof Proof insurance is a scam and I would not recommend anyone buy it because they will not cover anything.

I don't know what to do anymore. I feel hopeless. I spent $1000 on a bed frame and they told me because I did not break it by accident, they cannot fix it!!!! It does not make sense. PLEASE STAY AWAY FROM THIS COMPANY!! What a waste of money, I am so upset. :(

This company is a joke. They have fixed same sofa 4 times. Each time the repair man says this isn't going to stay. Frame breakage from foam loss is what he keeps saying. They just came out again due to frame breakage again. He gets here, says he is here to put straps on part of couch we didn't call about and cannot fix frame as he isn't authorized. He said the straps won't help as the foam loss is causing problem. He said he would go back send them a letter that frame was still broken and repairs couldn't be done due to foam loss. He said that it should be covered due to it causing the problems. So we get email stating technician found no frame breakage and no foam loss so no coverage of repairs.

I filed a service request when my dog had an accident and the rep was very helpful. Then after a few days, the technician came and he was also very good. I highly recommend Guardian. My parents previously had Guardian Protection Products as well and they came in handy, especially with having dogs around the house.

We reported an accidental tear and also a motor is out in our couch recliner on 6/4/19. Our claim for the accidental tear was denied when the contract says it should be covered. We were told that accidental tears would be covered when we purchased the plan. We are also STILL waiting on the part for our recliner. I have never had such slow service in anything!! I will not purchase anything from Hanks Fine Furniture or anyplace that offers Guardian Protection for that matter!

We purchased a plan in 2017. On the contract it states that the 221 items we purchase was covered. Now in 2019 I file a claim because the softer, loveseat and the start falling apart. To my surprise all but the loveseat is eligible. We just wasted our money paying for extended warranty. We spent a lot of money for these furnitures. Didn’t know after 2 years they would start falling apart. You need to better. Very disappointed!!!!

My son had some glittery-like putty-type stuff that got it in the corner of the couch and it molded itself on to my furniture. A guy from Guardian Protection Products came out and he was here quick. He scraped off what he could and he got most of it. The experience with Guardian has been fine.

My husband purchased furniture from Bob's Discount Furniture when he started renting his apartment. He was totally hoodwinked into buying a Guardian protection plan. His furniture broke and we called into Guardian and they claimed we didn't call soon enough (within 30 days) and they aren't able to help us. We just got married and went on a honeymoon- our first priority wasn't calling Guardian to get our furniture fixed. We both are busy professionals. I would NEVER EVER buy a Guardian protection plan again. TOTAL SCAM. DO NOT BUY THEIR PLANS EVER!!!! Worth it to just buy new furniture.

A gentleman from Guardian Protection Products was here over a week ago. The leather came loose on the upper back or the reclining couch in the corner and the middle was exposed. The gentleman was in and out in 20 minutes fixing that and he was wonderful.

I purchased a dining room table from Jerome furniture store in Rancho cucamonga about 2 years ago they insisted that I get the insurance in case of scratches or broken parts so I did. Now I had a family gathering and something looks like it was pulled across the table and what makes matters worse was when I opened the table wider a piece of the wood broke off so I called Guardian and they say, "Oh that's not covered." So why are Jerome furniture telling customers a whole different story just taking people money. I don't understand how this is legal.

Recently I made a claim on my son's bed and they took a while to answer to tell me that they could not fix it. Don't they cover breakage?. I will never buy this product again, waste of my money and who ever chatted with me don't even have the skills to deal with public. Now I have a broken bed and 2 more years of coverage for nothing! They should train the employees to tell what kind of breakage they cover or they don't want to serve cheap products anymore? That's what I get for buying cheap. Other furniture places offer bottomless of product or give back after five years if you don't use it. What did I get? Nothing! Thanks for nothing Guardian, too bad I have to give a star in order to leave a review!

There was a pen mark on the couch and Guardian Protection Products cleaned it up. It was no problem speaking with their rep and someone was out in two days. The tech that was sent out was fine.

We have Guardian Protection for our sectional sofa and it's been perfect. We've had the sofa for a while now and when it had a stain, I filed a request. The very friendly and quick techs were out in just a couple of days and now, everything is good.

I have Guardian Protection for my sectional couch and chair and when two of the cushions were stained, I requested for service. The tech was out in two days and it was quicker than what they said. He had this little portable stain thing and he got the urine stains out of the two cushions. Although the smell is still there, I would recommend Guardian Protection because I didn’t get the stain out and they did.

First of all we have two recliners we purchased our policies for. Both of which the fabric split in the same location. Obviously the fabric wasn’t durable enough to survive the 5 year policy. Guardian said it wasn’t covered without even sending anyone out to review the damage. I want to be a part of a class action suit if anyone brings one forward.

When our sectional couch had a small accidental tear in the fabric, we requested for service and the tech came within a week then he was gone within 30 minutes. He was able to fix the fabric quickly, so it’s good.

Purchased a protection plan and filed a claim on a previous problem. They denied my claim because the paperwork was a week late on their generous 30 day time period. Normally I don’t purchase extended warranties and this company reaffirms my beliefs.

My dog had an accident on the couch and the representative from Guardian Protection Products made it easy and quick to get everything started. He was super helpful and awesome. I called on a Sunday and the technician came out the following Tuesday. My mother-in-law said that the technician was in-and-out and polite. She just showed him where to go, and he went down and did his thing, and left. The surface of the couch was clean, but you can still smell the urine within the cushion. Other than that, I would happily call them again.

We purchased a Guardian Protection plan for two leather recliners. When the motor stopped working, we contacted them and the process was really easy. I sent a picture and it only took a couple of days for the tech to come out and he fixed it. The tech was wonderful and very professional. It was the only time we had to file a claim and the experience was excellent.

You should communicate your policies with Bob’s better. When asked for examples of “accidental damage” to a bed, three different representatives said jumping on the bed or sitting too hard in the bed counts. Well, not according to you guys. I’m still not sure what is actually covered after calling Guardian directly. So yeah, I’m getting screwed here, but maybe to better prepare people spending $100 extra on an extended warranty, you can let the sales staff know what is exactly is covered so consumers don’t waste their money.

I read the comments after I filed my claim. As expected nothing I would claim is covered. They even claim the incident is not a single incident (now they are detectives as well!!). So they won't cover anything, won't even accept responses. Wasted my time taking photos. How is this company even surviving. Complete rip off!! DO NOT PURCHASE this plan at all...

Was encouraged by Renegade Coleman Furniture to purchase the Guardian 5 yr warranty for my new furniture. Guardian does NOT cover anything they claim. They parse words to violate their own agreement... Do not purchase this phony warranty!

I purchased Guardian Protection Products' coverage plan for my sofa. One time, my niece had an accident on the couch and I filed a service request to Guardian. It was a really quick process and the reps were very helpful. The techs who came out were awesome. They were nice people and did a really good job.

My wife accidentally spilled coffee on our couch. We used the cleaning kit given by Guardian Protection Products the same day that the spill happened. Additionally, we submitted a service request to them and it was a very smooth and simple experience. The tech who came did a great job and there's no stain on the couch anymore. Also, he gave us a couple of tips to prevent spills from soaking all the way and how to use the kit next time. I'm very happy with this service.

Contacted them and was told told they don't cover manufacturer defects when clearly states it does. Furniture is ready for the trash. But if I burned it or ripped it they would cover it. Makes no sense to me. This has been going on for a year. Furniture was is a year old and ready to junk. Ashley Furniture said Guardian would cover it. LMAO. As long as you don't sit on it but look at it everything is good.

I called Guardian Protection Products for the scratches at the top of our table, and they came and fixed it. Everything was good. So, we're purchasing now from Bob's and I just added the protection too because it's pretty good. I like it.

I purchased a Guardian protection plan for a loveseat. One time my granddaughter colored on it and I filed a service request to Guardian. At first, I couldn't get a date for a few weeks out. But then, someone called within a week or so and said that they were in town and if I could meet them, they could meet me then. They were very nice and got the issue taken care of in a short amount of time. I'm satisfied with Guardian's service.

SCAM! SCAM! SCAM! DO NOT waste your resources--time, energy & money--purchasing a plan w/ this company as it's straightforward INSURANCE FRAUD! And for consumers who, unfortunately, have already purchased their fraudulent coverage, PLEASE NOTIFY the State's ATTORNEY GENERAL'S OFFICE and your local television station's Investigative Reporter. As to initiate investigations and warnings to the general public/other consumers. Also, EXPOSE them via ALL forms of SOCIAL MEDIA! Their business practices are egregious! Peruse other sites for genuine reviews of which the majority are negative! M. ** Military Veteran & Educator.

I filed a claim but stated I didn’t know what damage was from (apparently I should have lied as then it would have been covered damage.). My son's new furniture is bubbling up and they refuse to cover it because I don’t know how it happened. They denied coverage even though it’s a covered occurrence because I don’t know how the damage occurred. This company is a scam! Do not use them as all they want to do is get out of actually covering any real damage.

I got a Guardian protection warranty for when my dog gets sick on our furniture. It's easy to file a service request claim. I called and it only took a couple of minutes. And then the service tech came out within a week. I've been checking our sectional periodically. So far, I haven't noticed anything, but the gentleman that came out just said to keep an eye on it and call back if we needed to have it serviced again.

The customer service representative from Guardian Protection I talked to was really nice. It took 48 hours for them to send a service tech, and the people who came out have been good.

We're really pleased we got Guardian. It has absolutely met our expectations and I'd absolutely recommend it. We filed for a request twice and the process was great. It was easy and they came quickly. My dog had peed on our sectional and they took care of the problem. It wasn't amazingly difficult.

When we initially bought our couch, we got a cleaning kit from Guardian Protection Products as we got their plan. One time I had a stain on my sectional and tried to use the cleaning kit. We tried it on that spot and didn’t have much luck with it. We ended up calling them and we were happy with the result of their service. The protection plan has met our expectations.

This company is a scam. After sending all the many documents they requested from me, speaking on the phone to two customer representatives before filing the claim assuring me they would be sending someone out, my claim is --surprise, surprise-- not covered. I love my La-Z-Boy furniture, but I am upset they highly suggested this plan to me because now I am out lots of money for supporting a dishonest, loop-hole filled company. I am still having to hire a separate cleaning company and pay more money to do what Guardsman could not. Please do NOT give this company your business. Your bank account and your sanity will be all better for it. If only I had read the other numerous 1 star reviews prior to purchasing, I would have made a smarter decision. Please don't be like me.

Please do not buy any Guardian insurance to cover your furniture purchases. They will find any loopholes to NOT cover your claim. My sofa recliner sag after 7 months of use, a cumulative issue that did not happen overnight, they say it's an issue I could have reported in the last 30 days. The stains were minor and I do not have time to report any minor problems, as I work full time. When I told them that same problem could have occurred to make the story short ,they denied all the claim as one. I will file a case against them!

I had a cut on my arm and it bled on my couch. I had a very nice experience filing a request to Guardian Protection Products. They made an appointment with me and a tech showed up within a day or two.

I had an issue with an indoor furniture and I called Guardian to request for a service. My interaction with their rep was good and they dispatched a tech in less than a week. But you only get them to come out and clean that specific area, which is just the exterior. And that's the part that I didn't think was very clearly stated to me. Because if you spill liquid, it's gonna go into the cushion. But they don't do anything about the cushion, which was disappointing to me. All in all, I would not purchase the service again for my couches due to the fact that there's no type of service for the actual cushions. They just service the cushion cover and it doesn't really make sense. I can clean the exterior of the furniture myself. Also, I was dissatisfied because I didn't have the information that should've been shared with me when I purchased the policy.

I purchased a couch from Jerome’s and Guardian's protection plan stating they would cover rips, tears and stains. Well that’s a lie!! They took my money and gave me a headache when I put a claim in about a rip in my couch. They denied my claim and didn’t care how unsatisfied I was. Don’t waste your money with Guardian and their customer service! They don’t stand by their product at all!!!!

There was a spill on the cushion so we called Guardian and the rep that I talked to was really nice. She was helpful. She made everything easy and fast too. I called in the evening and I didn't know they were still open, so that was convenient. They came by a couple of days after and my family was there when they did the service. They did everything so quick. They were in and out, but everything looked the same way when we bought it. Everything’s good. I’m glad I got the protection.

After the Harvey flood I purchased a new leather sofa, loveseat and purchased insurance, Guardian Protection Products. One year later I submitted a legitimate claim and was denied. Basically nothing is covered. Since, Star Furniture has dropped them because of their claims handling history was very poor.

I bought Guardian insurance for my couch from Bob's. I was promised that any accidental damage caused to the couch would be covered from Guardian. My friend came over and accidentally made a hole in the couch. When I reported it to Guardian, they wrote back 48 hours later that the hole doesn't look like accidental damage and therefore they will not cover it. I called them and pleaded with them that what they were doing was illegal and immoral. But they would not give in. I was completely scammed out of money. This company is dishonest (like most insurance companies). You should not trust them and you definitely should not buy from them. It is not worth your time and energy- you will only be frustrated.

I'm not going to elaborate too much, I had not similar but same experience as others. Made claim for material lifting on faux leather sofa that son did with shoe. Person on other end sounded like foreign call center and as with others asked confusing and leading questions. Be careful how you answer them. Claim denied even quoted the so called exclusions, etc. On another note I basically bought the insurance as both sofa and loveseat are motorized recliners in case of motor failure. Thankfully that all works fine and the upfront costs were not that much. I bought a repair kit on Amazon that everyone praised and I'll fix the couch myself, will do a better job that however or whoever it would have been dealt with. If I buy furniture or anything else and this company is recommended I will run as fast as I can! This company should be investigated, why purchase plans only to be denied.

I’ve had my dining room table I purchased from Jerome's for less than 2 years, I finally decide to use my warranty (paid $149) as one of the chairs foot rest cracked in half. I filed the claim and they denied it as they stated although it was accidental, the warranty does not cover wood crack. How can a warranty company offer to incite a “wooden” table but not cover “wood” crack. An absolute scam to take consumers money. It’s false advertising and marketing as Jerome’s page clearly states “oops, proof and covers all damages including glass, WOOD, etc). I’ll be filing with BBB and will let my community know as well. It’s sad when a company does not stand behind their product.

This company is a scam. Salesman claims that with this plan we can replace furniture with any damage, it is NOT TRUE. GUARDIAN will replace nothing!! This company will give you tons of excuses, but will not replace furniture. People don't buy this scam protection plan. This company needs to be investigated!!!

Me and my wife bought two pieces of furniture over 3k in value and one of the recliners was accidentally damaged during a power outage. My wife filed a claim and was denied saying it wasn’t accidental. Then she spoke to two other reps who told her it was under accidental but since the original claim was setup wrong it’s saying it can’t be done? What kind of company isn’t able to override their own system? Looking into contacting higher up management because this is ridiculous.

Bought insurance, made a claim on a VERY expensive sofa, and was informed I was not covered: Claim Number: ** Guardian Protection Products has processed the claim to your furniture. The damage you have reported is not eligible for coverage under your protection plan. The plan you purchased from Florida Leather Gallery does cover your furniture for various damages to your furniture however your plan states foam loss is specifically excluded from coverage. Responses to this email are not received.

If I could give zero stars I would. I bought my sectional couch from American Freight 2 years ago (mistake #1).The sales guy reassured me this extra protection plan from Guardian would cover ANY accidental rips, cuts, tears, etc. Which is completely false. I was vacuuming my couch with a vacuum attachment. I was not aware until after the fact that the attachment put little cuts on the couch. I contacted Guardian, sent pictures, followed their protocol. And of course I was denied. Their reasoning was that it was considered an “Unauthorized Cleaning.” This company will find any way to discredit your claim. Such a scam, this company needs to be investigated further.

Bought a recliner from Bob's in 2017. Bought something called the "Goof Proof" plan too. In 2019, recliner malfunction (wire for headrest cut in two while easing back). Bob's denied repair, Goof proof denied too. Called Guardian, long phone call explaining situation; they took my info, and said they'd make a determination. Result? Denied! They said: "We don't cover the electrical components such as wiring. We cover the frame issues if there was a frame breakage." Then why make me explain my whole wiring problem? Just tell me up front and I'll go away! Bottom Line? Avoid Bob's, Avoid Goof Proof, don't buy a protection plan unless you have a lawyer with you.

If I could give 0 stars I would. We bought a couch a year ago from Bob's Furniture and the seller told us that adding Guardian Protection is the way to go--covers any accidental damage from pet or human. A month ago my dog scratched the couch, I called Guardian, they said, "Send pictures and wait to hear from us." 3 weeks later - still nothing. I emailed pictures again and I called again and they said - “You'll hear from us later today.” Another 3 days later I called again since didn't hear from them and they told me my claim is actually denied. They don't cover pet damage. So I wonder if they don't, why they didn't tell me first time I called and why would they lead us to believe they cover anything just to sell you the protection plan but then find reason not to do anything. Very disappointed. It's total scam and you're better off not even bother with them.

I filed a claim with Guardian in April 2019. It is now June 2019 and the issue is still not resolved. They look for ways to deny your claim as they give ridiculous and tedious instructions so that the customer can easily make a mistake in their response. If you misspeak or don't get something to them exactly as they say, they will deny your claim. Do not buy Guardian furniture insurance. No customer service or resolution was offered even after several emails and phone calls.

Purchased living room and bedroom set and was pushed on the $99 insurance was told that "why wouldn't you get it? They cover anything over the next 5 years and if they can't fix it then they will replace it". Well needless to say "Guardian Protection Products has processed the claim to your furniture. The damage you have reported is not eligible for coverage under your protection plan. The plan you purchased from American Freight does cover your furniture for accidental rips, cuts, punctures however your plan states foam loss and separation of the seams is specifically excluded from coverage. The plan also excludes hardware damage and is not covered under your plan."

After being sold my sofa and chair, I got the 5 year protection plan. Covers stains, faulty foam (if it goes flat) etc.. Well after filing a claim they pointed out they cover nothing. My couch sagged and droopy in spots, chair got a stain. They did nothing. I advised them to call the store and "shop" them, ask them about their product, what does it cover and tell me the response. They again did nothing, not caring how many people get screwed by the salesperson trying to make the $10 commission. Guardian Protection only wants your $$, doesn't care how it gets it. "SORRY, BLAME THE STORE, NOT OUR FAULT."

We purchased the protection plan for a leather sofa and two side chairs. After less than a year the sofa was showing signs of wear in the seat and foot rest area. I filed a claim with Guardian and it was denied. Nothing caused this condition other than normal usage. Fast forward another year and the two side chairs have holes wearing in the seats. So again I filed a claim only to be denied yet again. I had documented pictures, all of my receipts and copies of the protection plan. It has been a total waste of $299. Would never purchase this product again.

This company is horrible! I got a protection plan from them through Jerome's Furniture (who has ceased doing business with them). I had a number of small damage spots on two pieces of bedroom furniture. I sent them pictures and explained what happened. All damages were deemed ineligible. What is the point of paying for a protection policy if it doesn't cover anything??? Total waste of money! Don't buy a plan from these crooks!!!!

I bought 2 Loveseats from Ashley Furniture Store for over $4000.00. I also bought the extended warranty from Guardian. The motor went out on the foot part of one of the Loveseats. I called Guardian on the 18th of January 2019 and reported the problem and told them EXACTLY what part I needed. (The same part on the other Loveseat had gone out a few months before, took Ashley Furniture Store 3 weeks to get the part and get someone out here to put it on), so as I said, I KNEW what part to ask for when I called the first day about THIS Loveseat.

I had a bad experience with Bob's Furniture. I bought furnitures for over $7,000 and added protection to all piece of furnitures, being said I know I have 3 children and accidents happens in life. My son decided he wanted to open the crazy glue and while he tried to do that, it squirted all over my couches. Not on purpose of course by accident. The crazy glue has caused peeling to the couch. I was told by the store by multiple staff if anything happens I would be covered. Little did I really know. I called Guardian about the furniture. They said it's not covered.

Paid almost 3K for a sectional couch with the Guardian 5 year protection warranty. A piece of wood broke on my recliner chair which made the cushion rip apart. Guardian replaced the wood but would not replace the cushion on the recliner because that is only covered for the first year of purchase. To me Guardian just don’t want to replace the recliner to save themselves money. I do not recommend Guardian when it comes to replacing sections of a couch when your warranty is about to expire! They will do the maintenance but will not replace anything if your warranty is about to expire. Would not use them again when I purchase a new sectional couch in the near future.

We bought about $5k in furniture at Ashley and was told by the sales rep. we would have the ability to replace any tears or issues with the couch and other items. We found tears in the couch that happen due to our kids and was told that is normal wear and tear that is not covered? The customer's service while taking the claim was the worst... The lady changed my terminology so that it would be rejected and long story short I WILL NEVER PAY FOR THIS AGAIN. I have been duped into paying for an insurance policy that was told would be basically a no questions asked policy if I just report the damage within 30 days... I did! They will turn any situation into a way of not paying the claims.

My grandson threw up on the couch and Guardian Protection sent someone to clean it a couple of days after the call was made. I’ve used them in the past on various things that I bought, like furniture sets and the protection plan has been good.

I purchased this plan 7/10/2017. I made 2 claims and was denied for both. The customer service department is rude as well. They don't do what the plans says it covers. If you buy furniture DO NOT USE GUARDIAN!!!

Bought a Guardian Protection plan (five years) for furniture from Bob's Discount Furniture. Plan was to cover mechanical as well as other damages done by accident. Ends up that their definition of accident is a confusing/misleading series of nonsense questions. I filed a claim about a mechanical issue on a recliner and it was refused based on their interpretation of what an accident is. Their customer service is dismissive, rude and condescending. I followed up their email refusal with a phone call where I was put thru a CSI type interrogation. Got an email denying the claim again with a closing note "Thanking me for being a valued Guardian customer." Stay away from this scam.

Guardian Protection Products is such a waste of money. I've made three claims and two out of the three have been denied. Still waiting to hear from them regarding the third claim. What is the point of purchasing the warranty or protection plan if Guardian isn't going to do anything to service you? It seems like they only respond to reviews with 5 stars. How about responding to and helping those who give the product or service a low rating.

After my animal urinated on our sofa, I submitted a claim with Guardian Protection Services. The filing process was easy and it went very well. They emailed me. A guy then came after a week. He only took 15 minutes so I don't know if he did a good job or not. The smell was reduced, but my husband still feels like the sofa smells. I would get back to Guardian to see if they can send someone again and maybe this time around, it'll be perfect.

I purchased a protection plan for our sleigh bed frame since it only had a 1 year warranty. The frame we bought is heavy and bulky and sturdy and should have never had an issue but we bought the insurance just in case. When I filed my claim I told them "I sat down on the bed, and the frame gave out. I basically fell to the floor on the mattress. The rails came apart from the side."

Purchased two recliners and a sofa from Bob’s Discount Furniture 9/9/17. Paid $129.99 for a 5-year warranty that is to repair or replace. I noticed recently that the recliner that is used more frequently is beginning to peel/strip. Called the store where it was purchased and was directed to file a claim with Guardian Protection Products, Inc. They responded by saying that they do NOT cover rips, tears, etc. Their website clearly states that they do! Well, I am not going away quickly or quietly... Social media will give them all the attention they deserve. It amazes me how they have an A+ rating with BBB, with all the complaints leveled against them. They need to honor their words and begin to do right by people otherwise they should be put out of business!

PLEASE DONT WASTE YOUR VALUABLE TIME WITH THIS SO CALLED INSURANCE COMPANY!! After months (starting in March) of saying they’d be here (4 times we sat home all day without a call from tech- ) and after several calls and complaints to where we bought the furniture- they finally sent a sub contractor who walked in with a spray bottle and rag saying “I’ve got to at least tell them I wiped it (probably so he’d get paid) take some pics and write a report and left! Very unprofessional that’s for sure!! VERY IMPORTANT: Read their fine print!! Don’t waste your money on GUARDIAN- go buy yourselves a good meal instead- you’ll feel a lot better!!

We purchased a sleeper sofa and it has Guardian Protection Products as a feature offered with our purchase so we decided to take advantage of it. Accidents happen and we thought that if there’s something that we couldn’t clean on our sofa, we might as well get a professional to do it. Then our dog made a boo-boo and it just did it on the sofa and we wanted it cleaned up. Guardian dispatched a service technician within a week. I have a comment about the guy though. We asked him if he could address other portions of the sofa and he said no because he got other appointments to go to but he will do it if we give him 30 dollars. We were bothered that he tried to swindle us for some money. It’s horrible that he represented Guardian.

My puppy peed on the couch. Since the couch came with a Guardian warranty, I filed a claim with them. The process of submitting the claim was fine and everything happened quickly. In less than a week, the techs came. They were very professional, but one thing that I was worried about was that they only cleaned the cover of the cushion. Well, after the accident, I took the cover of the cushion - which a feather cushion - off right away and it was wet. The pee saturated it. I asked them about that and they told me that they don't clean cushions, only the fabric on it. So while the fabric looks good, I don’t really feel like the cushion part itself is very clean. A guy told me that he would take note of that and that he would let the company know, but I'm still not using that cushion.

We bought both the dining and sofa set from a Mega Furniture in our area and they offered a protection plan "Guardian Protection Plan" for stains, scratches, etc for the furniture. We purchased the plan because the furniture was looking great and we have kid in our house. After 5 months of the purchase we filed a claim for a damaged of the chair and table leaf but the claim was denied because according to the world worst protection service decided the damage is not accidental. I called few times the customer service and clarified by saying that the chair fall down by my kid while playing around and it's accidental but still they denied the claim. What a waste company/service, how do someone defines accident? I don't know if they ever looked for the real meaning of word "accident" in English dictionary.

The mechanism that is pulled to allow the leg rest to pop off up and down broke. We went to the store where we purchased the furniture and their reps were absolutely friendly. They gave us the information that we needed on our invoice. Guardian dispatched a service technician within five days. The service was excellent.

I have the Guardian spill-proof plan for my sofa and I had a cleaning kit. I used it all and it was good. However, you only get a smaller bottle of the cleaning solution, so if it’s a big spill, you’re screwed and you have to call and have someone come out. We had some spilling on our couch, and it was getting bad in some areas. We filed a claim for a vomiting episode and it was rough to get a hold of Guardian. It happened in the middle of the night and we were at the hospital, so it was a bit of a process, but it was fine once we got everything filed. When the guy came out, he said that we should really file a claim for that because we only had so much time under the couch warranty and he just cleaned the spots up.

Purchased 2000.00 sectional, was told protection plan would cover us for 4 years from tips, tears, stains etc. While moving the sectional we noticed 2 tears on the top back. Called in, filed a claim, denied due to abuse. I guess sitting on your furniture is abuse. Thanks un-Guardian.

The plan I got from Guardian was good for the indoor furniture. At the beginning, I got a cleaning kit too, but maybe Guardian can also offer some type of thorough cleaning. Nonetheless, the plan has met my expectations so far. I filed a service request for some urine on the couch and when I spoke with Guardian representatives, they took my data and processed it. Two days later, they were back there at the house.

Do not get the protection plan from Ashley Furniture. After 3 years of purchasing the plan, they did not register me with Guardian Protection. After several weeks of trying to get a hold of someone from Ashley, they finally registered me with Guardian. Also, after several attempt, Guardian finally reached out to me to file my claim. I filed it and 3 weeks, no response after submitting my photos. I called them to follow up and they declined my claim. My claim was loose seam coming apart and broken sofa board. They claim it was not accidental. Guardian is not reliable and will do everything on their power to decline you instead of offering your help. It’s better to save your money and do not buy the protection plan.

Our less than 2 year old Baxter Leather sectional had sporadic electronic recline success in one of the middle armless recliners. There are 4 buttons in between the cushions that are VERY sensitive and I thought we were just pressing the wrong button. It was the back of the cushion that failed to recline so it has gotten stuck in a very upright position. The foot recline works fine. I submitted a claim with a picture of how the upright position is different than the other sectional chairs.

We have a Guardian protection plan for our indoor sofa and it was pretty easy to make a request for service although I didn’t realize the depth of what was required. They were showing me the copy of the agreement and the furniture purchased but I really didn’t know about that. The young man who came out was very pleasant though. He arrived on time and did a great job in cleaning my cushions.

I purchased a Goof Proof on a recliner. According to their warranty policy it covers accidental damage. I have submitted a claim and it's basically being ignored for 2 weeks. I tried contacting them but they keep saying it's on review. It's been 2 weeks and they are still on the same status of review. Don't spend money on the warranty. They are as bad as those used car dealer warranties. The paper it's written on is worth more.

So after having a $2000 cloth couch for about 2 years I go to sit down in the couch and notice a rip on the back cushion of the couch. No clue how it happened but I thought no worries, that's why I got the extended coverage on it. Call Guardian up and submit the pictures to start the claim then it gets denied because we have a dog and it "could have" been caused by the dog. We call back and explain to them it's on the back cushion and not a seat cushion so there's no way it "could have" been caused by the dog. Although since we don't know how it was caused it still isn't covered. If I would have sat down with a knife sticking out of my pocket, it would be covered but since we don't know what the cause was it's denied. This was never explained to me when I purchased it. I was told it covered rips, tears, stains, etc. even if caused by the pets.

We have two Guardian Furniture protection plans and we have both of them on our couch. The armrest in one of our couches broke off, so I called Guardian for a service request. Everything was good, although the only thing I didn’t like was that there wasn’t communication after I sent the paperwork. It would’ve been nice to get a confirmation saying, "We got your thing, somebody will be in touch." It took around two weeks for them to call and let me know that they were coming to fix it after I submitted everything. Nevertheless, everything met my expectations. Everybody should use them.

We purchased a Guardian warranty on our sectional through Roomplace a few years ago. Long story short, the couch was a piece of crap and has ripped, sagged, and fallen apart in less than 3 years. I have tried to file 4 different claims through Guardian and they have come back all 4 times saying they won't cover it for some reason or another. They have wasted my time and money. Their warranties are a waste of money and their business is a waste of space. They write their warranties so that they can loophole their way out any claim. This company infuriates me to no end. NEVER BUY FROM THEM.

I have Guardian Protection Products for protection against stains. When I fell and I hit the back of my head, I laid it on the back of the chair. I didn’t know it was bleeding and it stained the chair. I filed a request on the phone with Guardian and the rep was very nice. The technicians called me the next day and came out the day after. They got the majority of the stain out. I was then told that bloodstains are hard to get out and to let it go for four months. The tech also told me that if the stain doesn’t go all the way out, then I should call back and they would come back out.

I purchased a master bedroom furniture costing about $4000 and bought a Protection Plan thinking it was a good protection for my furniture investment. Two years later I had an accidental leakage from my CPAP breathing machine on my nightstand. Thinking everything was okay, I called Guardian to file a claim since it says in the contract that covered Accidental Stains and Damages:

I filed a claim with them 3 weeks ago for spilled nail polish on a table. The process started off with them being really difficult to work with. Now after finally getting everything as requested I get an email saying to wait 15 business days to get an answer about this claim. Because of the difficulty in registering the claim I decided to try checking the status of my claim online. When I get to their website they claim I cannot register my email address which means I cannot see the status of my claim. It is clear that the way they deal with customers is to make it as painful as possible until they give up.

I usually do not give businesses a negative review, but this one beats my imagination. We bought a really beautiful leather livingroom set in 2017 for $1700 from Bob's Discount Furniture in Springfield, PA. 5 star customer service in store, but their Goof Protection is the worse in the world. We struggled to file a claim through Guardian Protection. They find every excuse in the book to deny your claim even though our kids accidentally spilled hot liquid on the sofa. The sales reps are rude and unprofessional. In fact, the reps will imply on the phone that your claim is denied before you send any photos to prove any damage to your furniture. Never pay for Goof Insurance unless you want to be frustrated if your furniture gets damaged. Waste of time and money!!!

I would strongly advise against this company. I submitted my claim March 10. I was informed in a e-mail I would be contacted in 3 business days, but never was! I had to make a phone call for follow up before I was provided with the decision. You take out protection plans for accidents that happen, and then when you make a claim it's "non covered plan exclusion." They informed me the plan would include a rip, which is false because I was told by a customer service representative and the supervisor I spoke to that the rip wouldn't be a covered service either. Very dissatisfied.