Guardian Protection Products Reviews

It’s 100% waste of money, they cover almost nothing and what they do cover they will search for any and all loopholes not to cover damage. That’s After you might wait 6-8 months before hearing back from them. They attempt to run out clock on your plan. No concept of customer service. I actually just purchased furniture for another room from a different company because of this “protection plan” so because of them, Bob's is missing out on sales.

I purchased a couch from Bob's Discount Furniture and additionally purchased a 5 year warranty from Guardian. After just having the couch for a few months, the bottom frame and seam started to separate on a nearly new couch with hardly ANY wear. Guardian send a technician over to fix the issue which resulted in the couch being nailed together. I was skeptical that it would be enough to resolve the issue but since I had a 5 year warranty, I waited to see if any issues arose after "the fix". Well, this same issue happened again because the frame is cheap and they are refusing to cover the damages. This couch is only used for its intended purpose should be covered by the warranty as it was the first time, as this should be considered accidental at the very least. All I do is sit on the couch and it's falling apart on both sides?? They are refusing to help me and their customer service is awful.

I purchased a furniture protection plan after purchasing a sectional several years ago. Several months ago, I noticed that the electrical cord on one of the recliners had frayed (after receiving a nasty electrical shock). Though it was obviously a fire hazard, it took months to get an appt for a technician to come, after sending pics along with all of the other rigmarole. The 1st time they came, it was on the wrong day & nobody was at home. I responded to the text immediately & said that I could be there in 30 minutes but the driver said they had already left the area. I made another appointment for last Friday (the least convenient day for me, but that's all they could offer me). I had my son go over & he waited all day. No call-no show. I sent an email & a text & heard back yesterday that they were going to call me in a few minutes. Never received a call. I would not recommend purchasing one of these plans as it is a major hassle trying to file a claim. I'll never purchase one again.

I put in a claim for a broken recliner. I sent pictures. Filled out all the necessary paperwork and made all the necessary phone calls. The tech showed up without the parts to fix it. Told me the parts would arrive at my house. After waiting and calling Guardian after months they finally said they would replace the recliner. I waited for months for the email from Guardian. I called Bob's. They didn’t receive the credit after. A year they said the warranty expired. So did the credit. And they had no record of the claim or the messages between me and them. There’s a lot more to the story. It was over a year and I just found out today they will not be covering any of the pieces in my set. It’s a good warranty, but it’s a full time job from the time you put your claim in to the day they honor it. It was a complete nightmare.

Purchased a GPP plan for $170 to accompany a couch from Jerome's. Couch got a tear on the armrest corner. Because I did not fill out their form properly or in enough detail as to the individual event that caused the damage they denied the claim. Just as majority of the other reviews on this company it is a complete SCAM and waste of money. DO NOT BUY.

This company is a scam, don't waste your time purchasing a warranty from any furniture store that tries to give you this sales pitch. The company is very understaffed and it's extremely hard to reach a person over the phone the first 3 hours of the day they only have one person answering the phones. They will open a claim, approve the claim and send a tech to your home, but if the tech has to order any parts they will never fill the order and eventually close your claim as an ineligible repair. I've had 3 claims in and waited for months to get parts replaced and it has never happened. When you do reach a customer service rep they will apologize and give you some excuse and reopen the claim and the process starts all over again. DON'T WASTE YOUR MONEY WITH THIS COMPANY.

This is as good as scams get. I made 3 claims, 3 perfectly valid claims, for 3 different things, and they'll be real flexible in what counts and what doesn't. Claims will never ever get approved. Save your money! This is the worst company and I keep believe they're legally still operating. What I hate is that an ok store, with an ok service like Bob's Furniture, convinces you and encourages you to use them, no one in my family will ever shop at Bob's, because they vouch this company, a total scam, a total fake dishonest insurance company on you.

They just won't pay after 34 hours of trying and spinning my wheels with an approved claim. They force you to come into your home, then for me approved my claim, then give you a partial refund in the form of a Bob's credit, NOT REAL MONEY, then it disappears and they won't even remove the firetrap from my home, because Covid killed off everyone who answers their phones. I am so sorry for their loss. Jason

So if you have a chance to read this review before before purchasing a Guardian Protection plan for your furniture dear I suggest you read all the things it does not cover 1st which will cover literally anything and everything you can think of and they will not cover your furniture for anything. Thanks. They claim that it's this awesome protection plan. It's called goof proof but it covers nothing so if anything happens to your furniture you're stuck with it with or without the plan so I suggest you save your money and DO NOT buy a Guardian Protection plan!!!! I'm posting a picture of what they don't cover. Make sure you read it if you get the chance because it will show that their protection plan is a joke.

They only have 1 star because I am not allowed to give them 0. When you are in Bob's Furniture Store, they are quick to encourage this foolish warranty plan, stating that you can get UNLIMITED service, your furniture replaced or fixed for just about anything easily, for the next 5 years. That is a complete lie. They will never replace anything, will at most give you a voucher for much less than what you paid for any item.

Bought a leather couch & bought this protection plan, made a claim because of a stain, of course denied it. It would take a lawyer to understand the terms & conditions paperwork. It's a rip off, they will not honor what they sell! Save your money!

If I could give a half star or zero star, I definitely would. After paying a good sum of money for protection, in less than two years, the so called leather started fading and all I get was, "We will be in touch." Finally they sent a technician even though I told them nothing was broken. He came and said the same thing and that I would be contacted. Since then, I have not heard from anyone. I sent several emails and got nothing back. Lessons learnt. Guardian Protection is fraud. That's all I can say.

My sofa had stains and also the bottom of the sofa broke. I submitted claims of stains and also broken furniture of some sort. I have been on hold for over an hour to try to get in touch with somebody. It was faster to go online and ask for an inquiry than on the phone. I know that they are short-staffed, it must be. Technician came by house and indicated that anything is fixable because I was hesitant that my sofa couldn't be fixed but he said that someone will call me in a few days to see what can be done. No one called, but instead I received an email saying that my case was closed due to it being over 30 days and not adequate for service. I will have to get another sofa which is ok, but would have loved to have received a phone call and an explanation rather than an email which I couldn't send a response to. Will purchase another couch.

Do not buy Guardian Protection Products Inc. I have a five-year protection plan call up to make a claim and they denied it. If you read the comments everybody’s claim was denied. They are a bunch of frauds. Do not buy.

Don't waste your hard earned money on their coverage plans. I was sold on a coverage plan for my bedroom set. I was told I could replace anything within 5 years according to my plan. Filed a claim and was denied because it not within 30 days of damage. I'm going to spread the word about this company!

I've purchased my 100% Genuine Leather furniture set from the Room Place in Lisle, IL. I loved my furniture. After a year of having the furniture set one side stopped sitting up correctly and I also accidently sprayed paint on the couch. I've contacted Guardian and placed a claim on both issues after being on hold for over an hour to speak to someone. I informed them of the issue, told them it was within 30 days. I was told to send in documentations and pictures of the furniture.

I bought furniture - a chair. Was damaged over fourth of July weekend. Called place I bought. Found out I was outside my 1 year warranty and was told to contact Guardian and it's been a completed nightmare. I have hold times, invested well over 30 hours now. Just over 6 today. I couldn't get anyone to help so I decided I wanted a refund of the protection plan and I would be done. I was working with Chuck and Kyle who said not a problem.

I purchased the extended warranty protection plan from Rooms To Go for a new sofa/loveseat. The plan very specifically covers “Pet biologicals”. One night at bedtime, my older dog was sleeping on the sofa and woke up and urinated on the cushions. I dabbed the wet spots with paper towels and next day took photos and submitted a claim. Guardian very quickly denied the claim on the pretense that they could not see stains in the pictures. Repeated phone calls and no change in their position. Rooms To Go would not help me either. I would hope that smart consumers will avoid doing business with either company.

I had purchased leather recliner from Bob's Discount Furniture and they sold me a policy for accidental stains and tears where my head rests on the recliner started to peel and discolor because of my hair product I use, so I decided to take advantage of the warranty. After months of processing, they told me I was not covered. This warrant is a scam. Buyer beware. This was an accidental stain which they claim they cover and they will not cover my recliner.

We have been living in our home for 11 years now and had Guardian Protection from the beginning even during signing the home contract with our home builder. Guardian did not only install all our security system, they also installed a sound system over two floors. We purchased monitoring for security. Because of a recent incidence when the fire alarm went off we ran to the box and tried to disarm the fire alarm but we were not successful. I pressed the fire button for a good while but the monitoring team did not respond at all. Because right around Christmas the alarm started while cooking dinner in an Airfryer. That day the security monitoring team from Guardian responded. We contacted Guardian and asked what was happening. They told us that they had installed 2 smoke detectors, one on the upper floor and one on the basement and that's all at the time we moved into this brand new home.

I purchased the Goof Proof plan for $200 from Bob's Furniture. I spilt hot chocolate on the my sofa and chaise. It has been months of lies and getting the runaround with Guardian. DO NOT buy Goof Proof. This company is immoral. They completely lied about the technician reports. When I called the company that sent the technician they told me they had reported the damage to Guardian. They are liars!!!!

I purchased the 5-year protection plan for my bedroom set from Bob's Discount Furniture and it was a huge waste of money. I've been fighting for almost 2 months trying to get them to repair or replace my dresser that broke when my wife and I were moving it. They are refusing to honor the contract for any loophole they can attempt to conjure up. Their most recent attempt is that because I didn't report a "specific incident" on the initial call it us not eligible. I reported the date, time, and circumstances over the phone and they filed the paperwork. Seems like they intentionally left off the description so they could find a reason to not cover it. It may seem like a good deal when you buy new furniture, but I'm beginning to doubt that they actually ever stand behind their contract. Avoid at all costs. Customer service typically doesn't respond. They are rude, and completely unhelpful. Company is a scam and waste of money.

I purchased the 5 years "Goof Proof" policy from BOB'S FURNITURE and filed a claim just 1 year after the coverage started. First, no response was received after 3 months after I submitted all required documents. I just called them and they just said I was denied because the damage "occurred during normal intended use of the product." Even though I reported it was the accident 10 days after it happened and I said clearly IT WAS AN ACCIDENT! IS BOB FURNITURE SCAMMING ITS CUSTOMERS WITH THIS PRODUCT?

Sent pictures in with cracks and defects and stains in leather along with top layer of leather coming off. I was told everything except abuse was covered. They refuse to repair or replace the furniture. They only looked at the pictures and sent an email saying these three items were not covered.

We purchased a three piece sectional couch from American Freight Furniture in Knoxville TN and decided to purchase the extended 5-year warranty because we were told how great it was. It even covers if your child spills or dog pees on the couch. Well we actually did have an incident where the dog peed but I just removed the cushion and washed it (very easy small spot). However less than two years after purchasing the couch the zipper completely split in two places on one cushion, so I submitted it for warranty (no not covered). Then 6 months later, the back frame of the couch actually comes apart poking three holes through the back fabric of the cushion (no not covered either). This is the most ridiculous warranty ever. So neither the store nor the Warranty company is willing to take any responsibility for this. Will never buy another furniture warranty or couch from either company.

Now I had the misfortune of having to use this company not just once but twice. The first time we bought the protection plan with all of our new furniture from Bob's Discount Furniture. When we actually needed to use it we filed a claim and of course got a run around. I had to drive to the store and scream my bloody head off on multiple occasions to finally be told, "OH I am sorry. there is a mistake. That's not really covered like it was explained to you and originally promised."

I purchased the "Goof Proof" policy and filed a claim well within the 5 year coverage. I was denied because the damage was "Not caused by an accident" and occurred during normal intended use of the product. They even said, "although we realize you did not intentionally cause the damage, the claim is denied because it was not accidental and was caused during normal intended use of the product". I put my foot on the foot rest and it literally fell apart. By the way, the sales person at the store said this coverage literally covers anything and all things that could go wrong with the furniture... WOW!

So, I tried to start a claim back in December. On my dining chair made of cloth fabricate. I was told that MEGA FURNITURE whom I purchase the dining set from. That my added extended warranty with Guardian Protection Products would handle this. I called their main number to talk to someone in the claims department to help me out. But, all I would get is an automated message that said due to COVID that my wait time to talk to a CSR would be extended. And after a half hour of waiting. I went online to Guardian and went online to start the process. Well because I didn't have my protection plan ID number. The system requires this to process the order.

This company is a joke and their underwriting department is making up things as they go. I had bought their best, most expensive protection plan for a sectional sofa. As clearly mentioned in their policy that it will cover stains from bodily fluid, they still denied the claim for stain caused by sweating. They also denied another claim that there was another stain because of the crayon. Getting in touch with their customer service is another challenge. This company should be out of business, these scammers should be in jail for lying.

Simply put, they're a bunch of criminals who are stealing money from consumers. The warranty is sold as if they cover everything. Even something as obvious as poor stitching that rips FROM THE SEAMS isn't covered. Don't waste your time or money on any of their products. If you see the word "Guardian", just know that they WILL NOT pay your claim, period.

This company is a complete scam and utter garbage. They market their warranty on furniture as if it is so easy to file a claim and receive coverage. Filing a claim may be easy but approval for your claim never happens with this company. Even if you are within their guidelines of a covered event or incident they will still deny your claim. It is a constant battle with them to have them cover your claim. Wish you the best of luck and be forewarned. Someone needs to fire Bryan Cipoletti (CEO) of this garbage of a company.

Do not purchase Guardian Protection insurance! I was on hold for longer than an hour trying to get a hold of a customer rep because their website would not recognize any of my info. Finally spoke to someone and I provided everything that I was asked for which in my case was pictures where my pet urinated on the couch, something that is clearly covered in the policy, and was emailed back that it was not covered and that I was welcome to have it taken care of at my expense! Really!!?? The ottoman also broke and I was able to fix that by myself since I saw they were not going to honor that either. Not sure why they’ve been in business since the 70’s. Prime example of scammers!

Worst experience ever. They really fast to take your money but take months to answer about your claims and then have the nerves to deny your claim and the broken frame is under the coverage. The sofa broke 2 months after I purchase. Scamming people big time.

We purchased a leather sectional from a high end furniture store and purchased the Guardian Protection Products warranty. Yes, we read it thoroughly and felt the company would honor their warranty, if needed. WRONG! The chaise on our sectional became worn, torn and very discolored. The rest of the sectional was fine so it wasn't due to abuse of the furniture. We submitted a claim and was told it didn't meet their criteria. And, their decision is final and you have no recourse and they will not reevaluate. This is **! Warning - DO NOT purchase this plan and, if the store asks you if you would like the Guardian Plan, tell them you do not and explain why. They do not stand by their warranty and the customer reviews are awful. Expensive lesson learned.

Can not get into my account and they just keep telling me to sign in and I have and I can’t get no one to help me. Will never buy this plan again. It’s like no one wants to help. They give me the run around.

The reclining feature of my sectional stopped working and Guardian denied the claim. In reading the plan details they sent, they basically don't cover anything. Save your money and skip the scam of a protection policy this is.

Scammers and cheaters. They will do everything and anything to not cover/fix your furniture. Worst customer service. Phone calls lasting an hour and a half that solve nothing. They deny claims left and right. And good luck reaching out to them. Do not buy it. Sounds like it’s a good deal but it is not. Do NOT, under any circumstances, buy this warranty! Your time and sanity are worth more, believe me.

This is a horrible protection plan and not worth the cost or time spent submitting a claim. I would have been better saving the money and making the repairs on my own. The warranty covers scratches. I made sure to read the warranty carefully. My claim for damages was denied because they said I moved the furniture to another location or a storage and they do not cover scratches. My claim stated that I was moving the furniture within my home. When I called and asked about the denial, they said whether it was moved inside my home or not, it would have been denied because they do not cover scratches. They should honor their warranty.

Purchased a top of the line Serta Mattress from Wolf Furniture Store with extended warranty from Guardian Insurance. After 7 years the pillow top on the mattress started to waffle and separate from the mattress. We were relieved when we pulled our paperwork and had paid for the warranty for 10 years. This meant we were within the timeline of our warranty coverage. We contacted in November of 2021 Guardian and were emailed a claim submission number and claim form to fill out. Sent in the claim form and it was denied indicating that it hadn't reached their facility within the claims submission deadline. They indicated that we were to file again with a new claim registration number for it to be reconsidered which was done within a week of the initial denial in December of 2021.

My experience with Guardian has been the absolute worst! I’ve have a claim open since February of 2021 and it closed November 24th 2021! It took forever to get assistance with my needs. I kept constantly getting the runaround!!! They repaired my right arm facing recliner incorrectly and won’t do anything about but tell me it’s not under warranty!!! Of course it’s not!!! They didn’t sew the seam back correctly nor does the cushion feel like the manufacturer original! I’m very displeased with the level of service and the time I took and still no resolve! I’m not stuck with a chair that’s isn’t comfortable to the rest of the couch! I asked for repair or replacement of the right arm facing and Guardian tells me there nothing they can do when it was their fault!!! How is that possible!!!? They suck. Don’t purchase the extra warranty because you will get screwed!

Declined claim. Stated that accidental damage and not normal use of the equipment is covered. Nowhere on the contract does it state that normal use is not covered. Scam. Don’t buy. They come up with ways not to pay out claims. Scam scam scam. Make up stuff.

I contacted Guardian protection plan regarding a Dining room set I purchased with Accidental protection. My 10 year old son sat on the chair, back part of chair cracked on both sides and is broken. They said it's not covered under what they consider an accident. On their fine print it does cover it. But now they are saying case is closed and they can't rectify the problem now. This does not make any sense. I will Never Purchase any plans from them again.

Guardian Protection Products, Inc. is a total cheat, scam, and deceiving business. I have an existing products policy for the company and struggle to process my claim for ten months. My policy number is **. The policy is a sofa set. I filed a claim with GPP for my covered products in February 2021; after multiple calls and numerous emails, I was able to have one of Guardian’s technicians visit my house after three months. He found the covered items eligible for the claim but apparently didn’t file a complete report. The Technician in my house promised me that he would report every issue in its entirety; however, he lied to me, and after he only reported partial item damages, not everything. After months of discussion, Guardian partially approved my claim and told me they would send a check to the store from which I had purchased the items.

Omg, this is the worst warranty company of all times. Just awful and very unprofessional. I filed a claim in August, received the part in October and it is now November and I am still waiting for someone to come and install the part. And to make matters worst, they didn't send all of the parts required. I would say if you are considering choosing this company, DO NOT!!!

Salesman said everything covered except pet tears and scratches. Covers delamination, chipping etc. Our coffee table is delaminating on top and a crack has started where laminate is put together. Also stitches coming out on loveseat. Because these two things weren't "accidental" and I couldn't explain why it happened (other than Ashley Furniture quality issue) they denied the claim!

I have filed 2 claims with Guardian after purchasing a protection plan on my sofa. The first was denied because they claimed that it was damaged during delivery which was false. They never followed up on the second claim. Do not waste your money. If there is ever a class action lawsuit... sign me up!

Rooms to Go sold me this insurance for my furniture in case an "accident" happens, which it did. I accidentally tore my furniture while moving some bookshelves. And like all the other reviews said - they will deny it. They will ask you for additional information and then DENY your claim. Don't buy this insurance, don't waste your money!! Shame on you Rooms to Go for selling this crappy insurance.

We purchased a dining room set from Ashley's Furniture in Albertville, MN and was sold this protection plan for about $375. As all the other reviews claim, this is a total scam and they also declined covering our damages. It's surprising that reputable retailers are selling this totally bogus product. DO NOT WASTE YOUR TIME WITH THIS INSURANCE PLAN!!! COMPLETELY FRAUDULENT COMPANY!!!

Purchased Denali Power Reclining Leather Sofa. Documented damage with words & video. It took them about two weeks to decide this mechanical problem was not covered. From what I can see, this is the case with all Guardian warranties. I hope others learn from all these reviews and never purchase Guardian coverage; fortunately, we paid nothing for it --- and that's exactly what it is worth.

Will never cover your damage - STAY AWAY. These people will never cover their warranty. They look for every excuse in the book to not help. I had a valid claim but had waited more than 30 days because silly me did not want anyone to come to my house in the middle of a pandemic and they used this as an excuse to not cover the damage. I contacted BBB and opened a claim. They said they would contact me to settle it and never did. STAY AWAY FROM THIS COMPANY!

First, Rooms to Go sells you this insurance as the best way to protect your furniture. Do not buy it!! Once you have a problem and need to make a claim, the nightmare with Guardian Protection begins. They have horrible customer service, impossible to talk to them. When you can finally make your claim, you will have to wait more than 3 weeks for someone to be assigned to your case. And the result will never cover anything because they will say you didn't mention it was accidental, even if your claim appears on your insurance coverage as it was my case. Don't buy this service, don't waste your money!!

I reluctantly purchased 5year coverage when I purchased some theater seats at Jerome's. The salesman clearly told me they cover anything that happens, rips, tears, etc. A week after they delivered the furniture, an item broke. Jeromes came out and fixed it becuase it was under warranty. They said if it happens again to call Guardian and they will cover it. Sure enough, it happened again. When I called, of course they denied the claim!! NEVER EVER EVER EVER PURCHASE ANYTHING FROM GUARDIAN!! TOTAL RIP OFF!

I bought a couch from Ashley Furniture back in December 2018; and also bought a 5 year Guardian Protection plan. The leather is peeling off the arm, so I contacted Guardian and they are saying that is an exclusion from my plan, so they won't pay. The $269.99 I paid for the plan is money down the drain. These plans are a rip off or a scam.

This is a joke of a company who just takes your money but doesn't wanna honor their contract to fix anything by claiming your accident "isn't covered under our warranty". I honestly don't know what is covered. Companies should not be offering this joke of a protection plan and their customer service is terrible. Save your money because none of your stuff will actually be protected.

If I could give this company 0 stars I would! This company simply receives all of its money from scamming paying customers. I put in a claim for my bed for "accidental damages" and they claimed that my "accident" wasn't considered an accident. The MANAGER gave me an example (after I asked what type of accident would warrant an approval) and she said "If I'm walking and trip over my cat and fall on the bed and it breaks, that's the type of accidental damage we cover." HOW BOGUS and made up is that! I explained to them that the wooden pieces (which is what they cover) broke which caused the entire bed to break, therefore allowing the screws to come out and they came with yet ANOTHER excuse as to why they "don't cover" stating that the pictures I provided weren't what they needed.

Everyone needs to know not to waste their money on any products or “protection” plans with this company. Had an accidental tear and they claimed too close to the seam and won’t cover. DON’T waste your money here. They will only take it, laugh and deny any claim for whatever reason they can cook up. Rooms to Go should be ashamed for even being in bed with such a trash company.

Bought a lift chair for my mother from Boscov's. Offer of furniture from damage was offered and since she is in this chair 23 hours a day I thought it made sense. Big mistake. Boscov's has me go thru Guardian for anything. Remote to do the functions of the chair and the purpose of it is to lift. Remote was frayed and had to fight to get any resolution. Went to the store and complained and they sold me a remote since she cannot use the chair without a it lifting her. This stopped my claim for a replacement remote, which I had to replace call. They told me that they cannot send someone since I bought a new one. I fought to get them to put in claim and waited 5 weeks to have someone come to the house, could not just send me a remote. This was the start of the pandemic, so I was ok since we had a working remote.

This company is a complete scam. They have terrible customer service and run you around in circles. It takes months to get anywhere with your claim and when you finally get someone to come they use a cleaner you could buy from Walmart for 40 dollars. The furniture wasn’t cleaned properly and smelt terrible after they “cleaned” it. Do not purchase anything from this company. I wish I would have seen reviews before I lost my money.

We're bought furniture at Bob's Discount Furniture and our salesman sold us their "Goof Proof Kit" which is by Guardian Protection Products. We questioned the salesman a lot, asking what about this, what about that? To every question he said, Yep, it's covered, anything is covered for 5 years. It's goof proof. Now almost 3 years later, we turned in some claims and every one of them was denied, saying "...the stains/damages below are not coverages of your plan." I called Bob's and complained to them about this. After a couple of calls, their final answer, "There's nothing we can do about it." BEWARE!! Guardian Protection Products, Inc. is a TOTAL RIPOFF!!

This plan is scam. I had rips in my sofa that I bought in 2018. I’ve called multiple times and they kept putting me on hold and then rejected my claim saying that it had to be accidental tears and the poor quality of furniture is not their responsibility. No matter how many proofs you provide they will find some way not to pay your claim. DO NOT BUY THEIR PRODUCTS. They are fraud people.

We bought a couch and like fools we paid the $100 for the warranty for it through Guardian. We needed to use the warranty and it look 2-3 months to even get it accepted. It took an additional 1.5 months for them to fully accept and give us replacement options. Multiple times they told us they were going to cover the cost in full to get a brand new replacement for us. When it came down to it they gave us less than half of what the couch costs to buy. They are not budging on the offer. I am tired of dealing with them so we accepted it so we can try and move on. They told us we could either get a check sent to us or they could credit our account with the furniture retailer.

Do not purchase the "protection" plan. Look at the number of reviews, 78 with mine, and not one review is above one star! This is a horrible company. I've submitted two claims and both have been denied. They deny claims that are valid! Do not purchase the plan from Bob's Discount Furniture or any other disreputable company that sells the Guardian Products "Protection" plan. Bob's Discount Furniture is complicit in the fraud being perpetrated by Guardian. There are hundreds of complaints from Bob's customers that have been duped like me. Here are some of the excuses they'll give you for not covering your claim. "That's a manufacturer's defect, not covered." "The joint is loose? Not covered." It's in the contract, unfortunately the sales associates don't show you the contract, they only tell you how good the plan is. And why don't they show you the contract? Because the list of exclusions is longer than the list of what is covered. Don't do it!

I have purchased several items from Bob's Furniture and always purchase the insurance. I have never needed to use it, until now, what a waste of money. I would have felt better about Guardian, had I not had to put in a claim. But I was denied, due to their interpretation, or should I say, “wording”. Due to this claim being denied, I will never WASTE my money on the insurance, nor purchase at Bob’s again. I wish I had read the reviews prior to handing them over my money. Huge mistake and I feel they were not being righteous by the consumer, in my case.

Purchased a dining set. The leg on one of the side chairs broke off. Submitted my claim with all relevant proof pics, etc. They finally responded 14 days later to inform that the damage is not covered because it didn't occur in an accident. Sitting down on the chair and it collapsing is NOT an accident, and therefore not covered.

DO NOT BUY THE GOOF PROOF PROTECTION PLAN THAT BOB'S PUSHES--IT IS GOOD FOR NOTHING!!! IT IS A TOTAL SCAM!!! Don't let them talk you into it!!! Purchased a chair and we had an accident where someone sat too much on the one side and the frame popped out. They denied the claim because it's not considered an "accident." So even though frame damage is covered as they said....they denied the claim because it has to be from an accident of how they define an accident. According to them an accident would be if we were moving furniture around and it broke or basically if I held it up over my head and dropped it on the ground "on accident" MAYBE they would cover it but from the other reviews I read they will have another excuse as to why they cannot cover the damage.

Paid $70 for warranty protection on bed frame that includes breakage. Extensive list of exclusions did not include slight breakage during moving. Had no time to read full list of exclusions at time of purchase. Denied claim. The list of exclusions is so long, I cannot imagine a scenario where they would allow coverage.

So I bought Furniture two years ago. They offered me Guardian Protection to protect my furniture for 5 years. This is my first time paying $200 to protect my furniture. One year later my sofa rips by me cleaning my sofas. I did my claim and they didn’t cover my furniture. Later through the year I did two more claims and they didn’t protect my furniture. I was pretty upset because I pay $200 for any rips, burns that would happen to my sofas for them not to cover my furniture. I was on the phone with them and all they could said was that they can’t cover the rips on my sofa. People this company Guardian Protection Products is a SCAM. Don’t pay extra money to cover your furniture because at the end of the day that money went to the trash. I wish I would of looked at the reviews before throwing $200 away to Guardian Protection Products, INC.

This company never intends to pay on the warranty you purchased. Complied with all their ridiculous requests and they wrote back, "Please understand that this is a final determination and your claim cannot be changed or altered. If desired, you may have these stain(s)/damage(s) serviced by a licensed technician at your own expense." The whole thing is a scam. A complete waste of money.

Stay away from this company and any protection they offer. They take your money and then don’t cover a dime. I never leave reviews but I don’t won’t what happened to me to happen to someone else. Rooms to go uses them and just deny it if they ask. I had a hole in my couch so I submitted a ticket and denied it for no good reason. Bottom feeding company. Stay away!!

Furniture owned less than 5 years. Springs sharply sticking us you know where. No problem, I have Guardian. Make the call, Send the photos of sofa and they want a copy of my receipt that shows I bought the GPP even though they know my name etc. That should have been my first clue. One tech comes out in October 2020, does not touch furniture tells me it is a foam problem. Leaves in less than 3 minutes.

No wonder Star Furniture dropped them for their furniture protection coverage! In over 30 years of buying furniture protection plans, the first time I ever file a claim, Guardian denies the claim. When I initially talked to them on the phone, I told them we thought maybe the Brad’s on my husband's jeans were causing the punctures that were turning into rips in our furniture. They denied the claim saying I couldn’t specifically state what caused the damage.

Bob's Guardian insurance is a complete scam. They will deny your claim by playing with your words in order to not hold accountable for fixing / replacing products. They do not hold true to their word and will not approve your claim.

I purchase 5yrs extended warranty on my sofa and was told by the store that warranty covers peeling, ripping, stripping of fabric etc. My sofa is peeling all over and am being told that warranty does not cover these things. I paid $3500 for my sofa along with $200 for warranty and now am left with a sofa after 3yrs. Do not waste your money paying for this warranty you will regret. The company blatantly told me am on my own without even trying to help. Terrible.

I purchased a sectional with a bed in 11/2019 from Bob's furniture store Brooklyn NY and the left arm wood cracked in less then a year and Guardian Protection Products I paid for a a 5 year warranty and they will not honor it. I do not recommend this protection company or Bob's furniture to my friends, Facebook friends or family. I have a sofa bed with a broken left arm which I paid a lot of money for the product. I intend to take both companies to small claims court.

How I wish I had researched this before I paid La-z-Boy more than $500 to protect my new couch. Don't waste your time or your money. Such a SCAM. If you do not use the exact words they want you to use when you call, they will deny. I had a very small scuff on a cushion from a kid's shoe. I did not say it was "grease" or "shoe polish," both of which are covered. Because I said "scuff," the claims agent wrote "dirt" which, of course, is NOT covered. I called back and said I never used the word "dirt" so they went back and reviewed the call. Because I said "scuff" which is non-specific, they STILL denied the claim. I have another claim they did approve for a soda spill...so it's not like they would be making a separate trip to treat the quarter-sized scuff...they DO NOT CARE.

I bought a Dining table, Buffett & China set, bench and side chairs from Dining Rooms Outlet for $2300 in 2016, and bought Guardian 5 year protection plan with it. 4 years later, I filed a claim for the bench and for the side chairs for the rips on the fabric and it was all denied as not being covered in the plan! Said it was not accidental so not covered. What a joke! Do not buy this protection plan, it’s a waste of money!

We purchase a sectional sofa in July 2019. We have been very happy until in September 2020 (2 months after our manufacturer warranty ended) the frame on our armless recliner bent. I contacted Guardian via phone and was told to submit pictures after describing that the footrest was broken during normal use. They declined the claim. I called back not understanding why the claim was denied. Guardian informed me that since the frame was bent during normal use, they would not honor the claim. They would only honor the claim if the frame was bent as a result of an accident occurring to the recliner. When I told them this may be the result of something with the motor since it was making a noise, they agreed to send a technician to investigate.

I have a piece of furniture that the laminate broke off. They will not fix it because they say it's not part of my plan. What a joke. They take your money but wont fix when it breaks. I will tell everyone I know how crooked Guardian protection products is and dont buy any of their plans. Horrible protection plans.

This is an absolute joke and borderline scam-ish. Not only did I waste my money on this protection plan but I also wasted over 2 hours of my time on hold for them to bounce me around from rep to rep trying to reach a supervisor that is supposed to call me back next week. Absolutely unacceptable for what I paid for new furniture and a protection plan. Save your time and money and stay far away from this.

These kind of companies need to be banned which provide no real service often reject the customers claim for no reason even if it’s an accidental damage to the product. I’ll suggest everyone not to purchase the Guardian Protection products at any cost and report this in all possible places.

In my opinion the goof proof protection plan is a waste of money. Every claim I put in for has been denied. From what I'm getting I am covered if it's an accident BUT if someone sits on a suppose to be sturdy coach and the thin piece of wood breaks that's not covered. BUT if they tripped and fell onto the coach and it broke it is. That's ridiculous. From my experiences No stars need to be an option.

This company and their services are absolutely useless to the customers that buy them. It's a joke to call this insurance as they don't cover anything. We purchased insurance for our bar stools and have 2 break and one fabric seam tear - they have covered none of the damage. I will be complaining to BBB and demanding my money back from this dishonorable business.

Guardian Protection Products is a waste of money. They refuse to cover furniture claims that are clearly defined in their own documentation as items that will be covered, even with pictures. We purchased a brand new sectional from Bob's Discount Furniture on 10/21/18. We were told the couch we purchased (LUXE) was the 2nd most popular sectional. In addition to the purchase of the couch, we also purchased the Goof Proof Warranty from Guardian Protection Products the salesman recommended for 150.00. From the time of purchase to now (9/27/20) we have had 3 technicians at the house for various problems with the couch. Both the left and right arms of the chaises have divots, the cushion casings have torn, and the left-facing chaise now has multiple sharp protrusions in the back, which presents a safety issue.

If you skip last 5 reviews you will notice everybody have complained same issue. Whatsoever you report clam, they wont work with you and disregard your complain and then take rudely same happened with me. Got air bubbles on wood table and chairs stained. They refused my claim by saying not done in an accident by you . can you imagine that, I got 500$ of protection for my table and sofa and they told me accident not done properly. This company is a fraud. I don’t know where can we complain about such fraud company. They should not be allowed to do business in States. They dont deserve a star at all.

I filed a claim for my furniture because accidentally one of the plate in armrest moved when I put my arm on it. They denied the claim saying ineligible for service without any given reason. I tried to contact them but no response even after 15 days. I would recommend future customers not to buy Guardian furniture protection plan because it's rip off. They are running scam. They are running a scam offer.

Claim denied. Charge you a hefty price for so-called warranty for 5 years to give you restrictions. That shows you what a reputable company they are by making things difficult. Best advice - do not purchase this warranty so you're not told to read the fine print.

Please DO NOT purchase furniture protection from this “company.” I purchased a 5 year furniture protection insurance from Guardian Protection Products Inc., after buying a bedroom set from Bob’s Furniture Store. What a mistake. This company should be out of business. They take your money and when a claim is submitted it’s denied over some technicality. My bed cracked and fell and the rep said it wasn’t an accident. What a crock. I’m resubmitting my BBB claim and going to Small Claims Court. People with limited means should not be taken advantage of in any way.

So I bought multiple furniture from Bob's and bought the warranty with Guardian Protection Plan. So one day my kids accidentally damaged all of the bed set in their bedroom while playing with friends. Guardian Protection plan states that kids can't damage items the same day, then it's not a accident, it's intentional. Kids play and while playing, they damage things. So what is the point of having a protection? If the kids accidentally damage the bed set, why isn't it covered. They make up things as they go. So the supervisor told me that each items has a multiple damages, and I said let's go picture by picture and see what the multiple damages are.

Bought furniture and called for warranty claim. They said is not covered due to not accident related. The items are falling apart and hardly been use is brand new. No sign of any usage. They are saying should be one claim and should be related to damage that was caused by accident. Never heard of such a thing. Quality not holding up even not been used. Bad business. Very hard to get of hold of someone. Will never happen just text.

Purchased furniture insurance at the time of new furniture purchase. Within 18 months the frame became bent and the furniture no longer reclined. Their policy clearly covers frame damage to furniture, yet they denied the claim because I did not cite a specific accident that caused the frame damage, even when I could point to the specific date the chair could no longer fully recline. Their policies are worthless and fraudulent.

We purchased living room furniture (a sectional couch with chaise, a chair and ottoman) in 2017. We were going to decline the extended warranty through Guardian, because we have dogs and pet damages are not usually covered, but the salesman insisted and guaranteed that it would cover pet damage. Fast forward to 2020, (approx. 3 years later), we submit a claim for the fabric in several areas of the chair and ottoman because of the dog's nails from just being on the furniture as well as a claim on the couch because all of the sudden the frame is broken on the chaise section of it.

I bought furniture from Bel furniture store and they convinced me to buy the warranty which I did. After 7 months from owning a bedroom set a big crack in the headboard caused the bed to be unstable. I opened a claim and after 2 months of waiting and forgetting about their promise I Received an email with rejection to fix or even see the crack. DO NOT USE THIS COMPANY. BIG SCAM.

Be sure if your furniture sales company offers this, you immediately decline. It sounds great in theory but this company uses every excuse in the book not to pay out for a claim. Scratches are covered with the plan I bought but because I cannot tell them the exact date under which the scratch occurred, they denied my claim. And if you try to then give them a date, they simply tell you that you aren't allowed to include any new information that you didn't give on the date you submitted the claim. You are locked in with the initial information you gave and they will use a lack of information to deny the claim. Read some of the other reviews. They have a planned out algorithm to ensure you are stuck with a plan that has one goal in mind - pay the minimum amount of claims you can and keep everyone else's money. I'm actually going to have an attorney look in to a possible class-action lawsuit against this company.

Claim denied, nothing further, do not respond, reply emails not received. I am curious if the company has ever paid a claim. The copy of the policy they attached to deny my claim says coverage for my claim.

It was a new dining chair, brought less than a year, I have protection plan, one leg broke when we move from one position to another, they try to manipulate the words we use while filing the claim, this company is total cheating, please don't fall for it.

Please do not purchase this insurance. They have horrible customer service and they are very deceitful and will look for any loophole to not fix your product. I will never purchase anything with them again.

Denied my claim by telling me that the rips, tears, and hole was not a rip, tear, or hole by telling me it was seam damage and normal wear and too extensive and they couldn't cover it. Tried to explain that it was torn, but they weren't having it. Didn't care that a spent extra money for a product that they were going to weasel out of. It was like they used a thesaurus to change the wording so they didn't have to cover it. If I knew this I wouldn't have bought the plan. Total scam.

I bought these sofas on Jeromes store and they sold me Guardian Protection Product warranty, so I just report to this Guardian company that I need their service to repairs damaged on my sofas but they said that these damages that my sofas has it doesn’t cover it????

I bought a couch and love seat with the gliders and having some problems with them now. It started with the height of the covid 19 and I did not file a claim per I am high risk and have high risk children. I did not feel comfortable with someone coming in to my home then. Now with things settling and more awareness out there and more precautions I felt better about having someone come fix it. Filed my claim and was denied per did not file it in 30 days. I argued the circumstances and was told should of filed a claim and told them not to come fix it till I was ready?

I purchased a 5 year Guardian Product Protection plan through Bob's Furniture (The Goof Proof Plan) on my children's bunk beds. I was completely misled by the salesperson that ANY damage to the bed would be covered, including if my child jumped up and down on the bed and it broke. The coverage by Guardian is absolutely ridiculous and not worth the money spent. I would NOT RECOMMEND purchasing their plan due to the narrow type of damage/accidents that are actually covered.

Bought a table at Ashley Furniture, along with this protection plan. They talked it up like it was awesome, and they would cover everything unless it’s a burn, or nail polish. I just put in a claim for the seat cushions to be cleaned (stains from kids sitting on them with wet bathing suits on) and they wouldn’t cover it, because it wasn’t a SPECIFIC incident. We’ve bought this same protection plan a couple times, and this was the first time we’ve tried to use it. Needless to say, I won’t be buying it ever again.

I purposely told the salesman at Bob's furniture in New Bedford that a child would be sleeping on the pullout. He promised that EVERYTHING WAS COVERED UNDER THE PROTECTION PLAN. Today I was denied because it wasn't a specific incident that they don't make clear on what is specific. I feel cheated beyond belief and I wish I never fell for their lies. All said and done, this review is all the justice I get. The protection plan is 100% a rip off.

They are a total scam and rip off. Bought warranty 2x with them at time of purchase a small pamphlet is given and sales representatives tell u it covers food stain, marker, tear etc but everytime i file a calim they always deny the claims saying there are small fine lines to exclude what they cover such as a few stain in one spot, gum. When I call to dispute, they lie that they sent out an email of the fine lines to me when i never received it. They will do everything in their power not to process a claim. Never buying a warranty with them again!

We filed a claim for accidental damage with Guardian as we had children accidentally damage the couch while playing and Guardian denied the claim saying it was not accidental damage. We paid for this insurance protection policy exactly for these type of accidental incidents and now we're being called liars because Guardian does not want to honor their agreement. We provided many photos, description and all the information they required only for them to call us liars at the end. Very bad and unprofessional business practice. We want our money back for the couches, or have them fixed. This is exactly why you get accidental damage insurance!

My fiance and I bought a sectional in September of 2018 at Jerome's and also purchased the warranty on it. When we bought the warranty we were told that it will cover anything that happens to the couch. We submitted a claim because the material on the couch is coming undone EVERYWHERE, they denied our claim because they said that the warranty covers rips and tears but NOT "fraying". I find this super ridiculous because that is not what we were told when we purchased the warranty and I believe that they should accommodate us because they sold us a poor quality and defective couch. Keep in mind, the sectional is only a year and a half old! I have never experienced anything like this before.

Had discoloration on leather recliner. We were told since we were 4 days past the time frame of reporting, nothing would be done. We were told we could file a request for prorated refund. However, they could not send the form. Informed we could go in line and get the form. I cannot locate the firm. It seems to me, being only four days past the 30 period some sort of help should have been offered. This is a BIG RIP off. I will never deal with Guardian Protection Plan.

This furniture protection is a pure RIP OFF! My husband purchased this protection for our furniture a few years ago. Well I tried to make a claim for a rip in my leather furniture and was denied because I didn’t how it happened until after I made the claim but once I found out I explained it a was still denied. I was told I should have said it was an accident “who rips their furniture on purpose”. Do NOT I REPEAT DO NOT SPEND 200.00 on this CRAP!

I purchased a full-size Copenhagen Queen Onyx Upholstered Bed on 3/4/18 from Bob's Discount Furniture with a one (1) year warranty that ended 3/4/19. I also purchased an additional 5-Year P1PB-4015407 Guardian Residential Furniture Plan warranty for $39.99. The warranty was activated on 3/4/18, will expire on 3/4/23, and the information states that the warranty will provide up to $299.00 in coverage for new furniture.

I wish I could give them no stars. I was told during the purchase that this was a replacement plan as long as what happens is an accident. I reached out to them the date of the accident with photos. My claim is approved and I am told that I need to wait for stores to open. Today my claim changed to pending and I am told that a cover will be sent to cover up the burn. This is unacceptable. I refuse to put a cover over a $1200 sectional. I will not send my clients here and I will never purchase from here again. This needs to be handled.

We purchased sofa and loveseat from Bob's Furniture, and recently one side of frame fell off and I contacted plan and after submitting all paperwork and picture it was denied. And I spoke with Tammy and she started telling me all BS about accidental and non accidental and all exclusion so basically there is nothing is covered in warranty and I paid for nothing. This is worst company and All furniture warranty is scam.

I purchased my bedroom furniture from Bob's and also purchased the extended warranty. I submitted a claim in 2019 because my daughter put a cup of water on her dresser and it buckled. They then denied my claim and said it wasn't part of the warranty although it does say water damage is covered in the warranty. In May of 2020 I then submitted another claim because my daughter spilled nail polish on her dresser and it caused a stain and my dresser had a water mark from a cup of tea. They sent me an email stating I needed to send pictures and state how it happened. I did this and that same day they denied the claim stating that because I had multiple deformities (which I wasn't claiming) it shows it did not happened in one single incident.

I have filed 2 claims and both were denied the first claim was for my bed frame and the second was for stains on my sectional. I will never recommend this service to anyone. Please do your research on this company before purchasing.

Anyone I've spoken with show no interest in coming to a solution, instead they guide the conversation to get you to disqualify yourself from eligibility. I made a claim with someone that barely asked about the situation and the stains on my couch, and simply asked me how and where. Less than 20 min later I got a response that I wasn’t eligible and that it was my final (and first) attempt to file a claim. They word it confusing on purpose, they never have to come through on a claim.. the response says I must have a licensed cleaning agent attempt to clean my couch (on my dime) and produce a receipt in order to be eligible. I have that, I mentioned that, and she refused to acknowledge that. Now anytime I call I get the run around. This service is a joke!

I purchased the warranty for my leather furniture. However, Guardian states the damage is not covered. This company is scamming hardworking people. They should be put out of business and not allow to scammed people.

I purchased a beautiful 2 piece furniture set from Harlem Furniture which unfortunately has turned out to be a horrendous experience. The bed had a piece of the inner wood lining of the bed. Railing break off after about 2 yrs of use. I wouldn't rate any stars for this company if it was possible. I submitted a claim and was told the breakage in wood was not subject to warranty. We have to hold the bed up with boxes and some tape to continue to use it and it is completely useless to all intents and purposes as there is no repair plan or replacement for damaged parts.

We purchased $2,000.00 worth of living room furniture from Bob’s Furniture in November, 2018. We added the Guardian Protection Plan because we were told it “literally covers everything” and were also told it lasted as long as we had the furniture (but that’s another issue and I’ll take it up with Bob’s). Recently a bar in the footrest of my oversized recliner completely snapped, rendering it practically useless. I contacted Guardian to file a claim but due to a miscommunication with my spouse, and the fact that I was dealing with work at the time, I unfortunately failed to list what they would deem a valid reason as to how this happened (we’ve all hurriedly completed things when we have a million other things going on, right?).

The protection plan is worthless. Takes 2 months to get a rude person to come out and clean the stained furniture, and they don't even have the correct equipment to do it. The guy had to use our mop bucket to clean his hose. The couch now smells even worse than it did to begin with, we call to see if anything can be done, turns out the plan ONLY PROTECTS THE FABRIC and NOT the cushion itself. We were also told that the cleaning solution they use sometimes leaves a bad smell and there's nothing they can do about it. Absolutely horrible company and definitely not worth the money because you'll still have to buy a replacement.

Do not purchase the Guardian plan. They did not honor my policy coverage. I purchased a 5 year Premium Leather Protection Plan from Guardian on the purchase of three La-Z-Boy items. Our dog jumped on the couch causing the leather arm rest to rip loose from the couch. Our policy (section 2a) covered "Rips, cuts, punctures or burns from a single relatable occurrence." This clearly covers my situation. Guardian responded to or claim #** and denied it stating "your plan covers accidental rips but not seam separations." This is clearly and accidental rip situation. Also, I can't find anywhere in the policy where "seam separations" are not covered.

I purchase a contract from Bob's Furniture for my couch just in case and one of my recliner started reclining uneven. So called and started a claim, 2 days later they tell me it was declined because it was not a accident. They just try anything to get out on paying. I would recommend not buying from Bob's Furniture or even getting the warranty.

Guardian is Bob's Discount Furniture goof proof. It's their protection plan. I contacted guardian and guardian is refusing to fix nor replace my kitchen table even though their protection plan says that they would for exactly the reason of a white ring stain on my table. I've contacted Bob's furniture and guardian. No one is willing to do anything. Bob says it's guardian's responsibility. Guardian says that they're not going to replace nor fix my table. My protection plan has been paid for through guardian and now they are not honoring it.

This is regarding 6 pcs sectional power recliner sofa I bought from Bob's Furniture 3 years ago with Goof Proof protection plan. Now earlier this month one of the sofa chair framework broke while person suddenly sat due to loss of balance. The sofa chair literally went down. When I filed a claim, with mentioning this as a specific incident, it was denied saying that "damage to your furniture occurred while sitting. While we understand the furniture was not intentionally damaged, sitting on the furniture is the intended use of the furniture." Of course it was not usual sitting on sofa. What kind of normal sitting will break the sofa? Sofas are meant to be sit on and not supposed to break them when you sit. It can happen only when the circumstances are unusual.

I purchased a 5 year policy on two chairs I purchased. I called them because the one chair started to make a noise when you reclined it. They said I had to file a claim so I did. It was denied because I could not tell them the exact day I heard the chair make the noise. Talked to a supervisor. She said made no difference. The claim is denied. What a bunch of rip off artist.

390.00 for my leather furniture protection plan. I filed a claim for an "unknown" stain. I find out that unknown stains are not covered. Plus they are rude. I am getting my unused portion back in a refund.

I had a protection plan with Guardian. I sent a picture of the scratches that were covered under the policy and they denied my claim and refused to pay or replace a new table. They are scamming customers. The Contract definitely covers scratches and they said the picture was a fade not a scratch. Never ever sent a representative to check out the scratches. The table set I purchased from Bob's Furniture. I am definitely going to sue the company in small claims court if this matter isn't rectified.

They are masters of weaseling out of any claim. The warranty terms or extremely narrow and they take advantage of this phrase your claim in a way that ensures you will not be covered. This is as close to SCAM as it gets for a warranty program. Steer clear. If you purchase furniture and have them as an option for warranty -- I warn you -- DO NOT PURCHASE. You may as well burn your money.

I submitted a claim on 3/3/2020 after my grandson accidently spilled food on my La Z Boy Duo sofa the day before. They required that I send a photo, then claimed that the photo does not show a stain. Instead of asking for more photos they denied my claim. Do they really think I took all the time to complete their online claim if there is no stain on my sofa? I am very disappointed in their lack of providing service based on a photo sent over the internet. I expected much better service when I spent the money to purchase this plan.

They are a fraud. They take your money for the 5 year warranty and deny your claim. They will not work with you and put it all back on you. Their website would not let you file a claim unless you used the year 2019. So I did and they denied my claim and said I should have made a note in the description of damage section. They sent out an email 2 days later saying that their claims site was not working properly and to redo the claim. BUT they won't actually redo a denied claim or help you or work with you. Not my fault their site failed. I have tried calling, emailing, been on hold for over an hour just to be told, "Sorry claim was denied. We can't help you." We paid a lot of money for the 5 year warranty for nothing. They should hold up their end of cover everything and replace our damaged sectional piece. BUT nope. Don't spend your money on the warranty.

I purchased a protection plan with Guardian. I sent a picture of the scratches that were covered under the policy and they denied my claim and refused to pay or replace a new table. They are scamming customers. The Contract definitely covers scratches and they said the picture was a fade not a scratch. Never ever sent a representative to check out the scratches. The table set was $682.91 with the $69.99 goof proof plan. I purchased from Bob's Furniture. I am definitely going to sue the company in small claims court if this matter isn't rectified.

The $500 policy we purchased was sold as "they will take care of everything". Not true. Do not let your sales person talk you into this bogus coverage. It is a lengthy process to submit the claim. I guess the more trouble they put you through the less likely you are to follow through. Claims numbers don't work online, phone calls on hold forever, you need receipts, pictures, explanations only for them to come back with a "not covered due to a time lapse during the damage and the claim. VERY disappointed and will let everyone know NOT to waste money on coverage from this company.

Do not buy the so-called protection plans from this company! When we purchased this stain protection plan, the salesman told us how great it was - that if you have any stains, doesn't matter what - marker, food, etc etc - just call them up and they will remove them or replace the furniture if they can't get the stains out. It sounded like a great deal. We walked out with the Guardian flyer and a certificate saying we were covered.

We bought a leather power control recliner from La-Z-Boy, not our first purchase from them and we have been satisfied with quality of furniture from them, we were apprehensive about a power chair however were reassured by salesperson that warranty was great and she had never heard of any issues with this particular chair. 9 months later the control is not working. We filed a claim Jan 13, 2020, submitted all the documentation and it has taken in excess of a month to get a technician out to repair. I can’t provide feedback on service yet as it scheduled for 2/18. Consumers beware. Should any customer have to wait in excess of a month for service??

I recently filed a claim for a sectional piece that I damaged while moving from one room through to another. Obviously it was an accident as the sectional piece was the armless insert and in perfect condition with the exception of two small rips on the lower back where it got caught on the door hinges and ripped. The claim was denied because the piece was in transit. I did state on the phone interview that we are moving and that’s why I was moving the piece from one room to the next. Should I have lied? I don’t understand.

Worst company I ever dealt with. I wish I could give them 0 star. Denied claim because it was over 30 days past its processing time. They denied all further coverage on the sofa until I show them a receipt from a professional that the sofa was cleaned??!! You don't deny further coverage because your claim expired. We provided pictures, itemized list of the damages/stains, receipt of the purchase, etc to the email they provided and all email associated with the company that we could find, and not one person received it? Hard to believe. So in other words they con people into their services and find a way out of it. I hope they go out of business so they stop stealing from people!!!

I have now submitted two separate claims for separate situations and have been denied twice! First the couch cushion ripped and I was outside of manufacturer warranty by one month. I was denied replacement because rips by the seams are manufacturer error. Understood, I was a bit put off by this seeing as though Goof Proof was presented as a plan to cover almost any and all occurrences.

Spent $10,000 on furniture and you won't cover minor damage!! I can't wait to leave reviews everywhere about what an absolute joke this company is. WHAT A RIP OFF!!! Rep said that because I didn't explain how the damage occurred that they won't cover it. I spent $1,500 on additional warranties for all the furniture and they refuse to fix a broken sofa chaise. These people are con artists. They sell the product like it’s the greatest thing in the world when you are in the store. Act like you can’t live without it. Then when you go to use it they refer to fine print on the back of some brochure and of course don’t honor their product.

So I bought a sofa from Bob's furniture, the sofa is less than one year old. I sat on my sofa normally and the back frame broke. I submitted a claim and they said it's not considered an accident. So it's not covered. So then it must be a manufacturing defect. When I purchased the plan they specifically said everything is covered. I quote "I can even stab it myself and it will be covered". They said sitting down is it's normal purpose so that's not covered. So was I supposed to say I decided to suplex someone on it. So that's it covered. I exercise extreme caution when purchasing these scam plans.

First, we’ve purchased all of our furniture from Bob’s. Two couches, two love seats, two recliners and a dining room table w/ six chairs. We were so happy to hear that they offered ‘Goof Proof’ protection plans for everything because at the time we had four young children. Fast forward two years and the ‘leather’ couch started to peel, literally when you sit down it was coming off on your clothes. I assumed it was an accident from one of the kids caused something strong like nail polish remover because what else can make leather peel.... I called and told them exactly that. DENIED... Why you ask because it wasn’t a specific ‘accidental’ incident. But I told them it was an accident with nail polish remover, is that not an incident. I was told to go buy another couch. Yes, that’s what they said when I called about them denying my claim.

In 2015, I purchased an Ashley reclining furniture set online. The set included a reclining sofa, reclining love seat, and rocker recliner. In addition to this purchase, I added on the additional protection plan to cover the furniture for 5 years from accidental breakage and damage. In 2019 I needed to use the protection plan for two issues that arose. Firstly, the back of the rocker recliner had broken away from the main frame and was loose. Secondly, the stitching for the zipper underneath the back rest cushion of the love seat ripped away, exposing the stuffing material of the love seat.

I'm incredibly frustrated with Guardian. They do not follow their own guidelines. I bought a 3 piece sectional for quite a bit of money and bought the guardian warranty in case anything happened to it. On the day before Christmas, my 3 year old daughter got a hold of scissors from our present wrapping and went to town on our living room. Chairs, rocking chair, bassinet and the fronts of our entire sectional were covered in small cuts afterwards. When I called Winner Furniture to file a claim, I was directed to the Guardian website. I immediately received a response of denied because they said 7 cuts could not possibly have occurred at one time. I argued with multiple guardian representatives and they all refused to help.

Firstly I will love to thank Consumer Affairs for being out here for customer. I was just googling thing up and stumble on their this. My voice was heard and my claim has been resolved. I got a call from Amber from Guardian Product and she did gave me the ear I wanted. The problem might not be the company but the people selling the company product and their first response team to claims. I'm giving four star because of the stress I had to go through. Thank you consumer affairs.

I have a Guardian Protection for my couch which has a armless power chair that is no longer working - the protection is in place since I bought the couch back in 2016. The story starts from 2017 when I opened a claim with Guardian for the chair, which stopped working. At the time Guardian told me this chair is under mfg warranty, and rightfully so; I contacted the seller (Huffman Koos) and they took care of it. They did not leave me any invoice though nor something explaining how the chair was fixed.

Horrible. I bought something with Jeromes and when I file a claim it did not cover. So I decided to purchase with Bob's furniture discount. For my surprise they have the same company Goof and when I file a claim it did not cover. I don't know what they mean with single accident and accidental damage. Also the lady from corporate mention that it didn't not cover multiple kids. When I got the protection I mention that I had 4 KIDS that was why I was getting the protection, it is impossible to speak to Bob's. All they do is say sorry, PLEASE DON'T PURCHASE ANYTHING!!! FROM EITHER COMPANY. THEY DONT VALUE AS A CUSTOMER.

I purchased my couch with smuggler 3 months ago. We noticed on the smuggler section there was a small rip on the fabric. How? I have no idea but didn’t want it to get worse. We also started hearing some cracking type of frame notices when you sit down like structural damage. This set is brand new! I contacted the protection plan and filed a claim. I received an email stating to provide pictures and a copy of my purchase agreement because they didn’t have it. I immediately did so.

Refused to pay my claim, claim was valid and covered under the policy. During a family gathering, my sofa was damaged because we put to many people on it for a family photo. We didn't set out to break the sofa nor was it a manufacturer flaw. I call that an accident. Unfortunately they do not. If you read their Google reviews, you can see there are hundreds of people they scammed. They should not be allowed to sell accident insurance.

We have had an awful experience with this company. We have been waiting for someone to repair our table after making a service request over a month ago. There is awful communication. Once a day for a service technician to come to the house was FINALLY established, we waited for hours for someone to show up. Still waiting for someone to repair the table. We repeatedly get emails/texts about when technicians are coming without confirming an appointment with us (most recently when we were out of the country). Highly disappointed with our experience.

We paid for a five year warranty. They would not honor warranty if we did not have a specific date of the damage. If it’s within the five years it’s a warranty. Wasted money!!!! We have a cracked arm rest and a puncture mark in the fabric.

I have Guardian for my sectional couch. When there was urine on it, I made a service request. That was easy and their rep helped out a lot. A technician came out the next day which was very fast. He was very good and he ended up cleaning the entire couch instead of just the spot. He spent his time and made sure he cleaned it very well. Guardian has been definitely worth it so far. I will definitely be using it again in the future.

I have Guardian's protection plan that's for three years and it has met my expectations so far. Last month, I used their service because of stains and that was taken care of. The technician was fast and was efficient. On the whole, the turnaround time was fine. The feedback that I got was to make sure that I report to Guardian as soon as I could so it would be covered. I read some negative reviews, but I have not experienced those. Also, when I purchased Guardian, I got a cleaning kit in the store. They explained it to me and I also read the instructions. They were not really straightforward and I was scared because my couch is gray. I didn’t want it to look bleached out just in case.

I had a couple of screws that connected a glider chair to its base break and it was not safe to sit on. So, I needed those two screws replaced. I filed the service request on a Tuesday and a technician showed up on Saturday so it was quick. My wife was there when they arrived and she seemed to like them. The tech did a good job and he returned the chair to its original state.

Do not be suckered into buying any protection plan from this company. (We bought Bob's Goof Proof from Bob's Discount Furniture and this is the company I had to deal with.) They won't consider anything "accidental damage." They will deny your claim.