Guardian Protection Products Reviews

Discovered a tear in one of my sofa cushions, and called Guardian to file a claim. My furniture is only two years old, and we purchased the 5 year protection plan. Guardian denied the claim, stating that the tear was not covered. Obviously there is a defect in the fabric. I requested a prorated refund for this plan and am awaiting a check in the mail. I will never again make any purchases from Bob's Discount Furniture, since their furniture is of poor quality, and they partner with such a disreputable company.

I called to report two tears on my leather couch which occurred in the past 3 days. The largest tear is over one foot and I informed Guardian that it occurred this morning as I went to stand up from the couch, I heard the tear on the cushion. He asked if it was at the seam, and I said "no." After describing the size and location of the tears, the Guardian representative said he had "submitted the claim and it is ineligible." I asked why and he stated that "the tear was excessive" and that it was considered a "stress tear." He continued on to say that since the furniture was being used for what it is intended, it is not considered accidental.

If I could have given them zero stars, I would have. I have had the exact same experience as all the other reviewers on this website, only the person I dealt with on the phone wasn't rude. How are they allowed to stay in business when there are so many complaints??? I paid $150 at American Furniture Galleries and now I know why you have to pay for it first before you can read the warranty. I specifically asked the salesman if I could use it frequently since I have dogs and light colored furniture and he said YES! I'm just amazed that they are still in business.

I bought some furniture from an Ashley store in Dayton, Ohio a couple of years ago along with a worthless warranty from Guardian. I bought two sofas and a recliner. I was told by the sales person that the sofas were real leather(?) as well as the recliner(?). The guardian warranty was supposed to be for five years. I felt good when I purchased the products because I thought my furniture would at least be protected for five years. Well, to my surprise and shock, I learned the hard way that this is not true!!! My leather sofa is beginning to develop spots after two years and one spot of the material is starting to crumble and flake exposing another layer of material beneath it. This is happening after two years and so far, neither Guardian or Ashley will do anything about it.

Guardian denied my claim for a couch that I bought from Ashley Furniture with the Guardian Warranty Coverage. The couch has a recent puncture that is clearly covered according to the warranty documents. We even made sure to file it within their ridiculous 5-day window. My wife originally filed the claim. English is her second language so she did not understand the difference between a crack and a puncture or tear. After Guardian refused her claim because they do not cover "cracks", I called to clarify the verbiage that she had used. Guardian requested that I send photos of the damage which I did on that same day and it clearly demonstrated that there was a puncture and slight rip through the leather.

I purchased a table with 8 chairs from Harlem Room Place in Naperville, IL. I also purchased the Guardian Protection product plan to go with it. I have called Guardian multiple times to start a claim on 3 different discrepancies. For each call, the Guardian employee was rude, not helpful, and was trying everything she could to not help me fix my furniture. All three of my claims were denied. Guardian Protection Products is a SCAM and RIP-OFF. DO NOT PURCHASE THIS WHEN YOU BUY YOUR FURNITURE.

I had the same experience. I purchased furniture from Harlem also known as The Room Place. We got the same warranty with our sectional. I called because of damage to an ottoman. They said that it's not covered because I said it was near the seam. The agent, Emma, was not helpful and rude and said I told her the slit was too long and too close to the seam, but Harlem said any slits or punctures are covered. Save your money. Don't play into the warranty scam these furniture companies push you to buy! Horrible company!

One year ago, my wife and I purchased a dining room set from Bob's Furniture. At the suggestion of the salesman, we also bought Bob's Goof Proof Protection Plan. Over the course of the year, small scratches, nicks, and tears formed on the furniture due to everyday use. My wife called Bob's, and they told us that the protection plan is actually handled by a third party, Guardian Protection Products. She called Guardian and described the work that needed to be done on the furniture. First, the agent informed her that each scratch, nick, tear or any type of damage has to be reported each time right after the damage occurs. Really? Does anyone want a furniture technician to come to their house every couple of months?

What a waste of $100. The salesperson at Living Spaces urged me to get it. She saw my toddler and said you need to protect your new furniture from any accidents that your son may cause (tears, spills, wear and tear, etc). That convinced us. She said Guardian will fix or replace any issues with no questions asked. The salesperson basically said they will simply replace the sofa. We bought a leather sofa and the wear on the creases eventually tore. I called the 800 number. It took me 4 days to reach someone.

What a scam! Bob's Furniture is cheap in every sense of the word. I thought purchasing Protection was a good idea. Well, the chair armrest collapsed and of course, it is not covered! Guardian Protection Products Inc. said it happened over time so it is considered "wear and tear".

I called Guardian to report a scratch that occurred that morning. While the person was on the phone, I asked if surface scratches were included. Tey asked me how large the surface scratches were. They told me that all of the claims were denied. I asked them what of all the claims were because I filed a claim about one scratch. She informed me that all of the surface scratch claims were not covered under the warranty. Because she included them in the same claim as the one scratch (the only scratch I wanted fixed), the scratch I wanted fixed was also denied. I asked to speak to her manager, but she wouldn't connect me to a supervisor or manager. I spent my entire afternoon trying to get it worked out. The customer service representatives were rude and very hard to talk to. After all of the tears, I realized it wasn't worth it. Bob's Furniture came and fixed it free of charge for me. Guardian was extremely unprofessional, rude and disrespectful.

I have attempted twice to file a claim and they denied it. I recently filed a claim stating that the fabric in my kick panel under my couch had a rip and the cushion fell out. They told me to go home and check to see if it was the seam that was torn or the fabric. I called them back and told them that it was the fabric. I also stated that it looked like as a result of the rip that the zipper was broken also. They told me they don't cover zippers and since it was broken also, my entire claim was denied. I asked to speak to a supervisor and they said they don't transfer to supervisors. They look for reasons not to provide coverage. I called Living Spaces where I bought the furniture from and they stated that they were not going to be using them much longer because they deny too many claims.

I had purchased a bedroom set and a couch from The RoomPlace. They said how important the Guardian Protection Plan was, especially since I had children. So I took it. Since then I have had 1 claim denied and have put in 2 claims for a broken bed. They replaced my bed the first time, and then it broke again. This time they were not replacing it. They just sent me a letter stating they were giving me an in-store credit for $713.38. And of course I could keep the broken bed. Since then I went to redeem my in-store credit. To my surprise, The RoomPlace had a different amount. They were saying we have a different amount; they probably made a mistake. Two hours of calling Guardian and all they have to say is, “Yes, we made a mistake. Sorry.” I have a broken bed and a couch not worth looking at. These people are rude. And yes, I asked to speak with a manager, and all I got was rude Mr. Nothing arguing with me on the phone. And I have been without a bed for a month and a half.

This company has over 200 complains on BBB, but somehow manages to trick even BBB in keeping an A+. Representatives are extremely rude, hang up on people, and don't allow people to contact the supervisor or manager, etc. The representatives at Guardian are taught to ask questions that no matter how answered, will void the claim/warranty and leave customer with no recovery or repair.

Don’t trust them! I bought this fabric furniture from a reputable store and got myself a furniture insurance with it, which is included in the box with stain removers "Chrypton" and cannot be read until you open the box. So it’s impossible to look at their terms and "excludes" (there are so many of them) when you get the insurance. It’s like buying a cat in a hat. It was explained to me by the furniture salesperson that it covers all accidental spots. Since I have a 2-year-old kid, I thought it is nice to have.

I purchased the furniture from The Room Place. I contacted Guardian about a warranty claim. The cable that allows the recliner to extend broke and I simply needed a cable shipped. However, Guardian had to be the company that installed the cable. So, an appointment was scheduled to have the work done. About 2 weeks later, Guardian sent a "technician" to my home for what I thought would be a repair. Wrong! The tech spent roughly 15 minutes, then said he needed to order the cable. I took a day off work for this? I gave all the information about the recliner prior to scheduling the appointment. One would think they would have known what specific part was needed. This company is not worth the extra money.

Beware of Guardian Protection Warranty. I purchased a king bed from Sleepy's and they talked me into the Guardian Protection Plan. The first experience they came out and cleaned a sweat stain on my mattress. Today, I called about a stain that I honestly wasn’t sure of how it happened or what exactly it was. After being put on hold for a lengthy time, the rep came back and told me based on the information, it is not covered under the warranty. I couldn't believe it. How can they say it’s not covered when they don’t even know what it is? I asked to have a specialist come out and inspect, and of course they don’t do that. When asked to speak to a manager or supervisor, she said they don’t transfer. I don’t know how this company is still standing with all the complaints and negative reviews. They are totally a scam. I really advise against buying the protection plans because in the end, nothing is covered. I will try to see about getting a refund for this plan even though I know that will be hopeless.

I have been playing phone tag with Guardian for nearly 1 month. They finally called to schedule a technician visit and gave me one option - a Saturday, 2 weeks from the day of the call. The only way to change that date is to wait for the call 2 days prior and then request another date. They will not coordinate with my schedule. I assume that they are waiting for me to give up. There was no supervisor to speak to. I suggest that every dissatisfied customer of Guardian complain directly to the furniture store. It was the salesperson at the reputable community store that recommended and sold me. If I do not get satisfaction from Guardian, I plan on going to the furniture and ask the manager to help me.

I have called Guardian several times to report claims and each time, they have not covered it. The problem has always been from wear and tear or poor manufacturing. I hit the wall accidentally with the recliner and it put a hole in the corner of the leather. They claimed that it was not accidental, it was misuse of hitting too many times. As soon as it hit, my husband cut 2x4 to keep the couch at the correct distance from the wall where it would not hit anymore. I asked the representative what the heck Guardian covered because so far, it is the biggest waste of money I have ever seen. She did not like that and got nasty, yelling the stipulations in the contract. I told her it is a ripoff and good for nothing. She then proceeded to say, "Have a nice day" and hung up on me.

What a ripoff! I have always bought protection on for furniture, but never again. I called in to report a spill but made the mistake of saying it happened 3 weeks ago, instead of within the last 5 days! After being on the phone waiting for an eternity for someone to help me, then I sat through endless questions about how many stains and where they were and what size, they cleaned that spot and left another instead of cleaning the whole area? They said I will need to call a professional. I thought I already had, guess not! Somebody is making a lot of money on selling these bogus warranties.

I called to file a claim and my call did not go beyond the on-hold greeting music. Someone keeps on answering my calls and hangs up without saying a word! I definitely got scammed!

I called to get my carpet cleaned for a stain that was on my carpet, and dirt stains are not covered! Then they tell me in order for me to process another claim, I have to have it professionally washed; have a receipt; and then if the next stain qualifies, they will come out! Then every time I called, I have been on hold for at least 35 minutes! Please save yourself the grief. It’s a waste of money. I can’t believe I fell for this!

About 8 months ago, my husband and I bought a couch and bought the Guardian Protection Plan to go with it as we have 2 cats and wanted to keep the couch nice. When we went away for 6 weeks this summer, we had taken measures to protect the couches from the cats and what they might do without us being there. What a horrible surprise we got when we came to a house smelling of cat pee. Our lovely little "doll" had gotten angry at us and decided to pee on the couch in several places. We had been told that cat urine was covered by the warranty, so I called in a claim. This process was the worst thing ever!

I had bought the fabric protection against stains. It's supposed to protect against spills, pet and human body stains. We recently got a puppy and he has a vomiting problem. Needless to say, there are stains all over the sofa. I called Guardian and was told I would have to call a professional cleaning company to come and have it cleaned and I would have to pay for it. What a ripoff. I will never buy this again.

We purchased a sectional last year and purchased the Guardian Protection Plan as we have animals. The brochure we were given states stains caused by human or pet bodily fluids are covered. My cat became very ill and had an accident on the couch. We had to put her down. I called Guardian to have them come out and take care of the stain. They claim that the furniture was never registered with them. I called the store where it was purchased from and they had proof of registration. Guardian said that they could offer me a courtesy service attempt for an ineligible claim. I would have to complete a form, send it in, wait for a response to see if they would even consider it, send more detailed information, wait 7-10 business days for someone to come out to the house and look at the couch and them wait again to see if they would even attempt to remove the stain.

I am just writing to hopefully continue to raise awareness about this so-called furniture warranty scam that is promoted by almost all of the major furniture dealers by the looks of other complaints here. A year ago, I had an utterly horrible purchase/quality control experience with BEL Furniture that literally was strung out for months. They convinced me to buy this Guardian Protection plan after having declined it the first time, after I had a very specific conversation regarding a hypothetical scenario as to what if my cat were to jump on it and rip it with her hind claws. “Oh, yes sir” was the reply. It says right here accidental damage, etc. I'm not going to go into lengthy detail, but I can assure you they assured me convincingly that it would be covered. I don't buy any extended warranties as a general rule.

When we purchased our sofa at Bob's, we also purchased a "goof proof" warranty to be provided by Guardian Protection. When I noticed a small puncture hole in one of the seat cushions (they are not reversible), I called Guardian to file a claim. When asked how it happened, I told "Ruby" that I honestly didn't know, but it looked like someone sat on it with something sharp in their pocket. She put me on hold, came back on, and said my claim was denied because I didn't know how the accident happened. I couldn't believe my ears. I asked to speak to a supervisor and was told, "We don't do that!" This company is a scam. I don't know how they remain in business. When I filed a complaint with the NC Better Business Bureau, I saw that there are hundreds of complaints against them. Yet the BBB gives them an A+ rating! You can't make this stuff up! I'll post again if I get any results from the BBB.

I purchased a sofa set from Bob's Furniture and was told if I purchased the Goof-Proof Plan, it would cover any and all damage. While moving the couch, the back and sides were damaged. I called Guardian to make a claim and was told my claim was denied because the damage occurred in transit. I told my rep that none of my paperwork stated anything about furniture damaged in transit. She said I must not have been given the terms and conditions but it didn't matter, they still wouldn't cover the claim. This company is a complete rip-off. They sell a product under the guise that everything is covered and they actually cover nothing. Avoid them at all costs.

I purchased a four-piece leather living room set from "The Room Place" and paid substantially for the leather protection plan sold by the salesman. I was told that I was covered for any and all things that could possibly happen to my furniture, tears, burns, punctures, fading, etc. Well, that was clearly a lie, and he knew that it was a blatant lie! Also, I never received anything in the mail and was only provided with a nondescript one sheet warranty after I had paid.

We purchased a Guardian Protection contract for a sectional we purchased from Stanley's Furniture in Long Island, NY, in 2011. We were sold on this protection based on the explanation that it would cover everything that would ever happen to the furniture. We recently filed a claim for discoloration on the leather. After many iterations of taking various pictures using various angles as dictated by Guardian, we were told that the repair was approved and they sent a local repair business to inspect and fix it. The local business inspected and left.

I purchased a Guardian Protection contract for the furniture that we purchased, with the understanding that it would cover everything that would ever happen to the furniture, including cuts, burns, etc. I recently filed a claim for a small mark on the leather. I indicated I was not sure how it happened, they said they could not cover it since it was a scrape and not a burn, puncture etc.

I purchased Guardian Protection once again through Living Spaces, hoping next time would be better. Nonetheless, this company will promise you coverage on your furniture. But when you finally call for service, they will find every loophole to deny you. They refuse to let you speak to a supervisor and then hang up on you. Shame on Living Spaces for pushing this coverage on their customers! I'm going to continue to put this company on blast along with Living Spaces until they make some changes.

This Guardian Protection is a joke! They make the decision whether it's an accident or not. This company should be investigated! I tried to put a claim in for some throw pillows that have been torn. But I cannot tell them how they were torn, maybe a pen in someone's pocket. I really do not know. And since it's near the seam, they will not cover it. I asked them what do they cover. They said accidents. I said this was an accident! He did not care what I had to say. I want my money back if they are not going to honor my claim!

I purchased a dining room table and chairs with a warranty from Guardian. On 07/27/11, I filed a claim for a burn mark which they agreed to cover and also for scratches. At first, they told me they wouldn't cover the scratches because they occurred from using the table for something -- other than its intended purpose. Nowhere, in the warranty exclusions was there any type of exclusion for using the table for other than its intended purpose. I then filed a review of that denial with damage photos, and in response, I was then told that there were too many gouges, scratches, and nicks to have possibly happened in one occurrence. Again, nowhere in the warranty document does it state a limit to the number of scratches that can happen in one occurring or claim.

We purchased a King sized mattress and a box spring and had it stain-guarded. Upon getting liquid spilled on it in several areas, our son used to nap in it or crawl into bed with us at night and bring a soppy cup, which were supposed to be spill-proof. We followed the directions from the Guardian protection company and called within the 7-day time period and they had sent us cleaning kits. After the cleaning kits turned the areas into a dark brown color or orange color, I called them and they were supposed to send out a professional cleaning company to have the mattress cleaned. This happened several times. We moved and I threw the kits away figuring that they were no good after a while and why pack them up and move them.

I called on 11/18/2010 to make a claim. I was moving furniture to clean the carpet. When I went to pick the couch up from underneath by the frame, the leather ripped. They said that it was a manufacturing defect (of course, it's out of warranty). I asked to speak to the call center supervisor, who wasn't available (imagine that). Then, I asked for the name of the person who denied my claim. They refused to give me any further information so I asked for my money back. Do not purchase the Guardian Protection for your furniture. They will find a way from what you say to get out of fixing it. What a ripoff!

I purchased a love seat and a couch from Living Spaces with a Guardian protection warranty back in January 2009. My couch had a tear on the lower end of the arm rest so I called Guardian and filed a claim. After giving all the descriptions and info, the claims rep told me my claim was denied because I didn't report the accident within 5 days. I read the warranty coverage and sure enough it was there, small text, of course. I went through the entire warranty coverage and realized that the warranty doesn't cover many things. It covers accidental tears and cuts but not in the area close to the seam, where it will most likely happen. It doesn't cover hard to remove stains such as nail polish.

I called the company in March of 2010 and told the company to remove EZpay from my account and they did. The company did a transaction on my account today and it overdrawn my account. I called the company and I was told they had to check into it and get back to me. This is very unprofessional and I want to recoup my monies and damages.

I bought my daughter's bed set from Living Spaces in La Mirada, CA on April 2008. When I purchased the set, the salesperson by the name of Lynn ** told me everything from intentional breaks, scratches, markers, kids destroying the bed set are all covered through a service called Guardian Protection. He said if they can not perform the repairs, a replacement will be made through the service free of charge. And if a replacement is not available, they will give me a refund for the full damage of the value of the non-repairable item.

I purchased a warranty from Guardian Protection Products for my leather chair. A month or two after the purchase, I noticed a bad scratch in the chair. I called their 1-800 number and left numerous messages with my warranty claim. They did not return any of my calls. I filed a complaint with the North Carolina BBB. They told the BBB they had not received my phone calls. A lady named Michelle called me and immediately denied my claim because she said scratches are not covered, even bad scratches. The warranty clearly stated that scratches are covered.

I have filed a claim on furniture. No resolution has been met. Some of the coverages as per their reps are not covered by the warranty that I paid. I paid $400 for protection, but according to them, if I want it to be covered "I need to rip the sofa in order for them to cover it." Second claim I did back in October 2009 was a burn I have on an end table. As of today, 12/9/2009, no resolution has been made. I called the people and they say that they will email me the info (update), but no resolution. I told the reps if I can get a verbal resolution, she said no. Every time I call them, I always get very rude reps. Please help.