Guardian Protection Products Reviews

I got a sofa from Bob's with a protection plan from Guardian. The sofa developed an accidental rip so I called in for a service request. Two days went before they dispatched a service technician which wasn't that long. The tech tried to fix it, but it didn't really work. So, I called them back again to see if they could replace it and I'm still waiting for them to get back to me.

My two-year old son spilled his bottle of milk on the couch. We tried the solution we got from Guardian when we bought the protection plan and it did not work on the stain. We called Guardian and the technician came within a couple of days. It looked like a simple stain but he put a lot of sweat into it. He spent over an hour and ten minutes to remove it. The protection plan did exactly what it's supposed to do.

Purchased an two piece sectional from Bob's Furniture in October of 2013. The chaise piece all of a sudden developed a collapsing of the cushioning in the corner of the set. I soon realized it was not the stuffing of the cushion, but a piece of strapping which held the frame together had broken. I called Bob's Furniture who sent out a tech. His determination was there was no manufacturer defect. I had purchased Goof Proof through Guardian. I called Guardian and was asked if I knew how it happened. I did not. Due to this statement, they deemed it was not an accident and sent me back to Bob's. Bob's still refuses to fix or replace the piece. Shameful!! Seriously, it has to be one or the other people!!! Someone needs to fix this!!! My next stop is the Better Business Bureau to report them!!

I've had good luck with Guardian Protection Products. The plan I purchased from them was for the sofa, wherein they'll come out and clean it if there's any soils or anything on it. I was also given a cleaning kit with the purchase. I've already requested service from them twice where one was when my dog got sick on the couch and the other one was when my couch got stained with food. The service rep I spoke with was very good and the technicians who came were very quick. But they respond quicker with any kind of bodily fluid. I got a call for the dog mishap, either that day or the next day while for the food stain, it was within a day or two. It was a very positive experience and I would certainly do it again with Guardian. The protection plan has in every way met my expectations and I would highly recommend it.

Called and spoke with Ronda 4.25.17 about an accident that happened 4.22.17 and was told because there was a "pre existing incident from back in December it won't be covered." Are you freaking serious??? This has got to be a joke. This is a disgrace and I'm completely upset that it's not covered although I purchased accidental insurance. This company is a complete ripoff and I don't understand how they are still in business and have the rating they have on BBB with over 333 complaints against them. I won't let this go, either replace my furniture that is broken or refund the money I paid for protection plan!!!

My husband and I purchased a power recliner loveseat with console in February of this year (2017). On Friday, April 21st I noticed two tears in the back cushion of the right arm facing section. After reading the terms of my Five Year Goof Proof Protection Plan, I called to file a claim. I gave the representative my information and explained what happened. I was told that anything I said could not be changed after it was stated, which I thought was odd. Well...apparently that is how they get you! Because I did not state that I visually saw how the damage occurred, they told me it was not covered. I have never heard of such a thing in my life!!! If a car hits a telephone pole and no one sees it, is it not still an "ACCIDENT"???

Guardians Protection Plans are terrible... they say that the cover any tears, rips, or holes but in actuality they really don't. I completely wasted $130 on a warranty that doesn't really cover anything because they can deny your claim for any reason. Even from the very beginning of the process it was a headache. When I first made my claim I was told by a representative that I would get a call back in two weeks after they reviewed my claim, but I never received a call. So I called back and was told that my claim was denied because the tear was excessive... when it was literally just one square piece that was torn from the couch.

I bought a sofa bed from Bob's furniture store in October 2015. I also purchased the Goof Proof insurance plan. Within 8 months the bed frame separated from the frame of the sofa and there is a tear on the center cushion. I was told by Bob's that the separation is a warranty issue and I should contact Guardian for repair. I contacted Guardian and was told that it is not a warranty but a manufacturer issue. I also told them about the tear on the cushion and was told I should have put in a claim as soon as it happened and waited too long so the claim was denied. Guardian has too many ways out of honoring the claim, they will find a way to not honor the claim or put the blame on the store it was purchased from. I will never shop at Bob's again and will warn everyone I can about the poor service and bad practices the store and Guardian have.

Our 3 year old sofa set has frame damage. They say they only cover stains. Why in the world would I have bought a warranty that only covered stains on my set that is so dark brown it is basically black? This was a ripoff. I will be buying my own protection plan going forward on my new set that is NOT Guardian.

After writing this review and filing a complaint with the Better Business Bureau, I was able to get some resolution. A very kind lady by the name of Dusty, called me from Guardian. She had me send pictures of the tear as well as an overall picture of our furniture. The very next day she called me first thing in the morning to let me know that they would take care of it. After a few days they notified me that they were just going to replace the armless recliner that was damaged. The Room Place then called me to schedule a time for delivery. I do wish that the company would have done this from the beginning without me having to file complaints and go through all the tears and anger, but I am relieved that they have finally took care of the chair and then went above my expectations by giving us a whole new replacement.

The warranty that they offer is crap. Bought warranty on new sofa from Jerome’s. Had an issue with it where the frame came out of the wood. Called Guardian in January, took 2 months to finally get them out to look at it. Had a tech come out saying that they saw the problem, and that it was covered. Was told that a tech would call set up time and day to fix it. They never called so when I called a week later to find out when they would be there to fix it. Still they never called and sent a letter saying they are denied the claim because they feel it was normal wear. I called to talk to a supervisor and was told that they will not do anything about it. The only thing that you warranty covers is the wood frame if it breaks, even though the frame is broken. But not enough for them to take action. The warranty that you buy is crap. You have to fight them to have anything done. Don’t waste your money.

SCAM! FRAUD! Don't waste your money on Guardian Protection, buy your own independent warranty. We had a 2 week old leather couch set and the electric recliner had a rip across the back. Guardian DECLINED to cover (we spent $1000 for this warranty) Stating that "no one saw what actually happened so it is determined an unknown occurrence which is not covered under the warranty". One of our kids probably scraped it across the wall... that should be covered!!! They will play semantics games with you all day long. They try and get out of covering damn near anything. They are a scam and they just want your money and they will not help you when you need it the most. The manager PAIGE was less than helpful and rude. This company needs to be shut down.

There were stains on the living room set because of my grandson. I contacted Guardian, and they called me back in about a week. The customer service rep that I dealt with was very good. The two guys that they sent out to do the job were very experienced. They got all the stains out, and did a great job.

When speaking with the representative they stated be very specific and exact on what you say in your wording. The service or complaint being submitted was a fabric warranty on a couch. When asked where the area affected was I stated near the seam on top of the cushion. They immediately said, "Oh, your coverage doesn't include seams separation." It was explained to them that there was fabric on both sides of the opening and it was a fabric tear and the stitching was still intact. They repeated again since it was near a seam it wasn't covered. They didn't even ask for a photo of the damage. I'm extremely disappointed in the service, "call wait time" and the outcome. I would be willing to bet they hardly if ever issue a claim. Wouldn't be surprised if they weren't owned by the furniture store somehow.

Guardian Protection Products did a good job. For some reason, our table cracked and the rep I talked to was pretty good about it. The process was easy. They asked for pictures so I sent it to them and told them about what happened. They sent a technician two weeks before they even called me back. Once they came up with whether to replace or pay for it, it was quick. But until then it was slow. Other than that, Guardian's protection plan for accidental damage met our expectations. All in all, it was a fairly decent experience.

I purchased expensive leather furniture and was offered furniture protection. Of course I bought the protection offered from Guardian. It clearly states that it covers punctures in the leather. So I discovered a small puncture in my recliner. I contacted Guardian 2 weeks ago and today I got a letter saying they don't cover the damage. Scam. Do not buy this plan ever. I want my money back. They did the very same thing to my daughter for her sofa. How can you allow this company to continue to scam people?

I called to make a claim on my furniture. One of my kids, within the last 2 week, scratched our leather couch and it has a 4-6 inch scratch and is peeling. Then the kids, within the last 3 weeks, have caused 5-6 rips along our leather on our bench that goes with our kitchen set. After filing the claim, it was ALL denied. They say scratches are not covered, well that's not what we were told. Each person I spoke to at Ashley Furniture say that scratches should be covered. And as for the rips along the bench, those aren't covered either because they're not accidental. So, seriously, kids digging knees into the bench leather isn't accidental?? So my kids meant to rip the bench and scratch the couch?

We have a five-year plan with Guardian. When we got a gouge on a table, we emailed them for a service request. After a couple of days, they sent a tech to repair it and it was well done.

One of our power recliners wouldn't recline. And we have a 5-year furniture protection plan from Guardian Protection Products. It was easy to file a claim. The customer service lady was very nice and very helpful. I called her and by the end of the week somebody was calling me to set up an appointment. They handled it in a timely manner. It's not as long as I waited for the Ashley Furniture guy to come out. I would recommend the warranty for sure. Guardian Protection is fantastic.

The frame broke. I accidentally broke leg off the mattress frame. The Roomplace advised me to purchase Guardian insurance plan on all my furniture for 5 years. Since is over 1 year they advised to have the frame replaced by Guardian. I called and Guardian will not replace the frame. I asked for manager. The sales agent said there is no manager there. I called back and sales agent said it has to be a accident to be replace. I want a total refund.

Proof of purchase. The online experience. First off, so Guardian is contracted through Jerome's. They should have access to customer info such as, well, who purchased a warranty. That would be way too easy, this is loophole #1 so they can deny coverage. You need to submit proof of purchase which they should already have on file. For some reason, on a newer model i7 iMac computer, the picture of our warranty we had to upload wasn't accepted by their system. So now we wait on hold for 25 minutes to speak to a human, wherein we were then told we would receive a call from a supervisor which came 7 days later.

My bed was broken so I got a Guardian Furniture Protection Plan for it. I received a cleaning kit with that purchase. My experience when I was filing a request was good and a customer service rep took care of everything. So far, Guardian Protection Plan has definitely met all your expectations.

I purchased the Goof Proof Plan for the couch that I got from Bob's Furniture. I had crayon paints on my white linen couch, so I called Guardian. They were prompt and sent out a technician in a couple of days. They were very nice, polite and efficient, and gave good customer service. I would recommend.

I have the indoor furniture protection plan from Guardian. Our furniture had a leather peeling so I called them for a service request. My experience with customer service representative was fine. They mailed me a letter explaining that the sectional that we filed a claim for was not available. So it was a letter basically of what were my options for the claim to be settled. I'm satisfied with Guardian and would purchase from them again.

MAKE sure that you read & understand the terms of the Guardian Protection Plan offered when purchasing the coverage for your furniture. AND, make sure if you have a claim that you repeatedly tell them it was an "accident". I purchased a leather recliner in Nov 2015. My husband sat on it with some kind of grease on his back and it ate away the material and now has a dull sheen to it. Because I said the furniture "deteriorated" on the service line they said it would not be covered.

Bought $9000 worth of furniture for a vacation rental and put the protection plan on top of it, because hey, it's a furnished rental. Tried to file a claim for a headboard that was coming apart, and because I didn't know how it happened, they denied my claim. Totally worthless protection plan.

I have a Guardian Furniture Protection Plan that removes stains for my living room set. I had a cat that was sick and peed on my furniture so I called for a service request. It was great with the customer service rep. They got somebody out quickly. The plan and the agent on the line were good. However, I don't think that the people who come out are very trustworthy and qualified. I don't feel they are very professional in what they do. It seems like they wanna hurry up and get their job done and get out of the house, and not necessarily concerned with why I want quality service.

I have called in the Guardian customer service to report the damage occurred to my leather sofa that I bought from colemanfurniture.com. It is just 10 days since the furniture was delivered. On the day of delivery I did not see any damage on the sofa and after a week or so I saw a 1 inch length tearing on sofa. When I called in the customer service I have said the same that I do not remember seeing any damage on the day of deliver. They asked me how it was happened. I said "I am not sure how it was happened, but I see a tear on sofa."

I purchased the Guardian Protection Plan from Jerome's Furniture when I bought my dining table on 10-31-15. The warranty plan is for 5 years. On 2-6-17, my wife was sitting down at the dining room table with her elbow resting on the table. She stood up while her elbow was on the table and it caved in. The material was supposed to be made out of "marble," it should be stronger than that. Contacted Guardian, and they said it's not part of the warranty because it damaged the frame. That is total BS. Why are they doing business, when they are declining a majority of the customer's claim. It's a scam. Shame on Jerome's for doing business with Guardian.

I needed to make a claim on a small stain (less than an inch in circumference) on a fabric sofa cushion. I never received the plan via email, as I later found out, they did NOT have the correct address. Even though my paperwork had the correct address. I called to let them know that I needed to make a claim on this small light colored stain. We noticed this stain after our two Grandchildren left from a visit in our home. Therefore, the stain type was unknown. When I called, the customer service specialist Adam asked me what I thought it was. I told him, "I did not know." He kept saying things like "can you take a guess as to what it might be?" I kept saying, "I did not know, as we were not aware of it when it happened." He kept pressuring me to say what I think it might have been. I said, "I don't know...if I had to take a guess, I would say suntan lotion, but I am not sure."

Home Store sold me the plan with a blanket statement of everything is covered from kids spilling liquids to them ripping up the upholstery on sofas and chairs we bought. Fast forward one of the chairs did get ripped and first claim was denied because we told them what difference does it make when everything is covered, same claim denied the second time when we told them it was a jeans button that did it. Finally after viewing the pictures they claim it was a manufacturing defect but I told them I know exactly what caused it and when. This is a ripoff company like all other extended warranty companies, why did I fall for their rotten sales pitch - shame on me.

I called Goof Proof for a service request because the top of my table was damaged after somebody split a hot plate across the top of it and it got scratched. They got back to me after three business days by emailing me my options for replacement or refund. Guardian told me that I had to call the furniture store to schedule a delivery. However, the table is not in stock so I'm waiting for the store to call me back and tell me the table's available. Also, some things were not explained upfront. Guardian told me that they give a $50 credit for delivery, but my delivery fee is $100. I don't feel like I should pay for delivery. The service is fair. It hasn't met my expectations a hundred percent.

I bought an Indoor Furniture Protection Plan from Guardian. Then I had a pet stain on my couch and so I called them. The customer service representative was very pleasant and easy. They set up an appointment and the service technician was sent almost immediately. They're very professional.

I got Guardian for my sofa and six chairs, and I'm really happy with them. When a bowl of soup spilled on my couch, I called them for a service request and their rep has been helpful and made me aware of what I said. It didn't take them too long to dispatch a service technician despite being right at the holidays. It was great customer service and it was handled in a timely manner. The protection plan has gone beyond my expectations and I've had to use it more times than I imagined I would. It's a great service and I'm glad my furniture store recommended it.

I purchased furniture at Levin. I then purchased a Guardian Furniture Warranty that covers rip, cut, punctures and burn to cover it. I had a visitor at my house over the holiday with a hair pin in her hair. It rubbed against the headrest of my furniture which put a RIP in the headrest. I called, sent pictures. They sent someone out to fix. All he did is take pictures and said the material was worn on 3 years old and said nothing about the RIP. Guardian sent a letter out and said they would not cover it. WHY? Very upset. They will not back up their warranty.

I purchased a Guardian furniture protection plan for our indoor furniture. I called them for service request because the right arm of my red loveseat has like a white spot on it that keep reoccurring. Their customer service people are very friendly and very accommodating. The technician came quickly and was very nice. He came to clean it twice but it didn't work the second time. So, I need to call them back and see what we need to do. But so far, so good. I would recommend them.

My wife discovered that there were two ink marks, one on each of two cushions on the sofa and it looked like ballpoint pens. We used the cleaning kit we received with the purchase of the protection plan. It didn't work so we called Guardian and they sent us some stuff. They asked us to get back to them if it didn’t work. It didn’t work. It had absolutely no effect on the ink or the leather. So then I called them back and they said that it would take three weeks and they would go through some stuff and figure out what the conclusion would be to this problem. Three weeks after my call, a technician came out and looked at it.

A tenant spilled food on my couch and a tech from Guardian arrived in a day or two. He was really nice and did a job that exceeded my expectations.

On my chaise part of my couch, there were burns on the armrest and the cushions. Guardian came to fix it but they weren’t able to so they replaced the chaise part of my couch. Filing a request was really easy. I had to have paperwork and then I took pictures and sent them in because my couch is only a year old. I sent the pictures as well as all the paperwork and it didn’t take that long. The next thing I knew, the reps came, took the chaise out and brought me another one, and they were excellent. I even had a follow-up call from somebody just to make sure I was happy. This is the first time I’ve ever had to use anything and I was completely happy and thankful. I'm glad I got it and anybody that buys furniture should absolutely get the protection.

There was pen ink on our couch so we called Guardian for a service request. They responded, checked the date, came out and did it. It took them five days but it was during the holidays so it was pretty quick. The lady even brought us flowers which was really nice.

I have purchased the sofa/love seat 2 years ago. When I tried to report the damage immediately, would not be able to contact representative within 30/40 min. Even they mention that, we would not lose the line of the call and leave the callback number and you never get the callback. This happened multiple times. Finally got hold of them after one ridiculous hour of wait time on the phone. Now they are rejecting claim due to the reason, I did not get the explanation from my 5 year old kid who did the damage. Also, I did not report immediately.

I have Guardian's five-year protection plan that covered any spills or rips. When my daughter got sick and she threw up on one of the cushions, I tried to clean it but it didn't work so great so I called Guardian Protection. Their rep told me that somebody would be in contact within a day or two but it took them a little bit longer. It took six days from the time I called to the day they got here. But they cleaned the cushion and it came out really good.

I called for warranty coverage as the base was not working. I needed service on it as I was having a big orthopedic surgery and needed to be able to have my leg elevated when I got out of the hospital and rehab. They said I would not get service as I told them it had been around two months when I checked it the last time. Their policy was thirty days. I needed someone to come out. They refused. I have broken bones and could not get down on the floor. The actual maker of the base offered to come out and see if they could help. So my opinion is do not pay for this warranty. It's over two hundred dollars and you cannot trust them to cover it. It's really very sad. Check all of the reviews. They have a lot of bad ones. I am very disappointed.

I purchased the plan for a couch and table from Jerome's. At Jerome's they oversold it. Comes to find out it doesn't cover what was originally thought. Fine. I called for a refund. Did not hear back for weeks. Once I mentioned the BBB I was told the refund's representative was on vacation. Now they are unable to coherently understand that I have TWO POLICIES that need to be refunded. Not just one. Even after I say there are TWO, the representative does not want to confirm that there are two policies included in the prorated amount they suggested. I've included photos of my receipts so hopefully they understand they need to adjust the prorated amount based on two policies, not just one.

I called to file a claim for damages I saw for the first time two days ago to the facade of a bunk bed. When asked how damage happened, I replied I did not know because I was not there. I was pressed to answer something after several attempts to explain I was not there. I said finally, "Wear and tear, I don't know." And my claim was denied. It was denied based on that wear and tear is not covered, and that my answer could not be explained or changed after the fact. Totally bullying tactic. Consumers beware, this company does not care about the facts of your case, but rather your wording so that it can slither its way out of its obligations. Total racket, worthy of an investigation by the BBB. I want my money back.

Two person house... Husband and wife. Bought a couch we never sit on. We had a accident of some sort and the cushion on the leather couch got rips/tears. The Guardian pamphlet I received from the sales person at LA-Z-BOY clearly shows accidental rips/tears are covered. Right up until you try to use the coverage. Then they throw every excuse they have at you as to why they won't cover it. The reason ours wasn't covered is because we don't know how it happened. We did have young kids playing near the couch one day and we think that's how it happened. Not good enough for these guys. This protection is a ripoff. They don't cover what they are supposed to cover. Avoid wasting your money on this.

We had a pet urine stain on our couch, so I called Guardian, and they were very helpful and friendly. I got an appointment set up, but I called the next day because we needed it expedited, and they were able to get somebody out within two days. They've been wonderful, and I was very happy with it.

The furniture I got from Bob's had a spot on it so I called Guardian. The lady on the phone was a tad deaf that I had to repeat everything at least five times. I had been told to tell them literally the exact same name on the list, otherwise, they'll get so confused. They are given a list and are told to check it twice. I was trying to be detailed in explaining myself but she was confused. So I opened the list, told the lady about it and she understood.

We purchased a bunch of furniture in june for our living room, which we will be paying on for a long time. One of our chairs wood was cracked and the seat is stained and the color faded. I have young children and could not say exactly how these things happened so they denied our claim. The sole reason I purchased this was because I was told basically anything my kids could do to our furniture in regards messing it up would be covered. Anyone with kids knows things happen when you are not in the room, or you dont notice it the second it happens, etc. etc.

I purchased new furniture on 10/22/2016 with a warranty with Guardian. I went home and read the reviews as soon as I had time to considering that I had 30 days to cancel and on 11/07/2016 I ordered a cancellation with refund in writing and on the phone. I called back a couple of weeks later and was told that the refund was getting processed and would take 6 weeks for the refund. I called today 12/28/2016 and asked about the refund and was told that I need to send a copy of the invoice even though they got a copy from Ashley Furniture. I faxed it to them immediately and was told that I must wait at least 24 hours for them to get the fax. I will call back tomorrow but they are giving me the run around to try to keep my $349.99. The phone system don't work properly for you to get to the correct department as well. Imagine that.

We got a light colored couch and we're having a baby so we got a furniture protection plan from Guardian. The customer service reps were great and very helpful. We had a stain on the couch from our dog so I filed a claim and the contractor came two days later. He was wonderful.

I bought a $2000 table and bought the extended warranty knowing I have 4 small kids. I sent a claim for two incidents that occurred within a week of each other and they denied it because they claim they didn't occur at the same time - I never said they did! I think this company will do anything to avoid fixing a claim. DO NOT WASTE YOUR MONEY!! They should be ashamed of themselves promising to cover any accidental damage and then denying claims as they see fit. I spent a lot of hard earned money on my table and the extended warranty and now it's ruined!

The first mistake I made was listening to the salesperson at the furniture store. I purchased a 5 year protection plan and the decorative stitching pulled loose. No fault of my own. I called and was told stitching is not covered. So, the plan covers if I slop coffee but it doesn't cover elements that are not quality and can't hold up more than a couple years of easy and gentle use. So the loose stitching snags on things and I have strings hanging all over it. Waste of money.

We called Guardian for a service request sine our cat peed on the couch. The rep I filed my request with was excellent, and it took two days for a service technician to arrive. However, I asked several times for the cleaning kit and they kept telling me they would give it to me, but no one ever did. Also, the couch still smells like cat pee.

I have animals in the house, so, I thought getting a Guardian Protection was a good idea as I might need those with my couch. Their customer service rep was quick because from the time we filed a request, it only took two days for them to come. Their technician was polite and on time. So far, they've met our expectations.

I got my Guardian Protection through Bob's Discount Furniture and they were selling it as Goof Proof as one package, and it made more sense to buy for the piece of furniture that I made because it covers the whole thing such as scratches, marks etc. for about five years. Bob's customer service was great. I called Bob's and all I had to do was take a picture and send it as a text message to some number. I had someone call and come over, they took a look and they fixed it. The technician was good. He came in within the prescribed window, did his work and left. So, I'm happy with that.

Very poor response time for a repair on a power recliner. The chair stopped working in October 2016 and was just told the repair part won't arrive from "overseas" until February 2017! More than 3 months to repair a chair is unacceptable. Would not recommend this company. They should have just replaced the chair.

I have a 5 year warranty on a sectional couch. The policy is still in effect. One of the motors that powers the sectional went out. I called Guardian and was asked questions about the couch including what side of the couch the motor is on etc., I was then asked when the motor went out. I wasn't sure but I believe it was about 2 months ago. I was then informed that my claim was denied because I didn't report it in time. First of all what difference does it make? When it broke the policy was still in effect. These people will do everything they can to deny claims. Their idiotic policies make no sense and I would advise nobody to buy their asinine policies. I really wonder how the people can work there and have a conscience at all.

I have a dog and a child, and there's a lot of peeing and I just figured that my furniture was going to be abused. For the cost, which was minimal, I invested in the protection plan. I've submitted a few claims and it went really smoothly. Everyone's really friendly and experienced and usually they send out the best maintenance company that always services this area. But the last time I called to submit a claim because my dog urinated on my couch, and it has an odor to it. They sent out the best maintenance and they cleaned the sofa but that did not get the smell out of the couch, which I was surprised about. I don't even know if that happens, what I'm supposed to do about it.

We got an indoor furniture protection plan just to cover regular damage for the sofa. I’ve had problems with damage in the past so, I thought it would be helpful to have. The only thing I have problems with was transferring my pictures because I was required to transfer pictures of the damage prior to setting up the appointment. The pictures didn’t go through. They were able to do it anyway but I don’t know if they really have even gotten my picture. But, other than that, the people I dealt with and everything else were very nice.

I’m a single parent and I got to take care of what I got. Things can happen such as things spilling. I pay enough money for my Guardian Protection plan, which is for five years, and it covers everything such as pet stains. The service reps were nice and so were their technicians.

I bought a sofa and loveseat in a lighter fabric color so I thought getting the protection plan would be a good thing in case of accidental spills. Well over the Thanksgiving holiday I had two incidents occur. First: I had family in with their dog. Their dogs and my dogs made a mess on the couch. Second: the seat cushion got snagged with a key. Since it was over the holiday I took the washable cover off the cushion with the mess and put it on gentle wash. Apparently that voided the warranty. I was told that basically I should have left the mess and called them and waited until they could come to clean it. So now I not only have stains, but a ripped cushion as well that will not get fixed on a sofa that is just over a year old. Thanks for nothing - maybe you should tell the sales people pushing the plan down people throats in the furniture stores to warn customers that they need to live with mess and filth or it will void their warranty.

Guardian Protection Products did a great job. We purchased their protection plan for our indoor furniture. We spilled little coffee on the sofa and the representative that we talked to was fantastic. They sent us a technician in five days, so it wasn't too long at all. They were very respectful and very nice. They left the house better than they came in and I was very happy with the service.

I paid over $2,000 for a loveseat and sofa that match. Then I paid $259 more for Guardian Protection. Now I have a stain on the leather back cushion. They say that's not covered. This is not the first time I got screwed by these people. Watch out!

I got a chocolate stain in the middle of my sectional and I knew there was no way that I could handle that. The Guardian reps were most helpful during my request. I had known that I needed to keep my receipts from the purchase of the furniture as well as the information on the plan. It had the phone number, so I called the number and then the reps walked me through what I had to do from there. There was a hiccup when I sent in the copy of the invoice, so they told me what would work next and I took a photo and sent it with my phone. They were very kind and thorough. It took a week for a technician to come and I would have liked it if they could have come sooner, but I was satisfied. Everybody was very professional from start to finish and they helped me meet the criteria to get the cleaning done.

I got a Goof Proof plan with the loveseat that I bought. Then my grandson had an accident on it and I called Guardian Protection Products. They sent Stanley Steemer over and they were here eight to twelve minutes. I also told them of the urine smell and they told me they don't cover that. When the tech cleaned it, he said that if there was any smell, to call the company back and they would deal with it. I was all right with the first call. I made the second one and I wasn't too excited about the answers I got. Guardian kept telling me there was nothing they could do about it. They got it cleaned but I still smelled it. They don't cover the odor and I wasn't impressed with the warranty service.

I had purchased the protection plan to cover any accidental damages that I might have. It is with misfortune that for a first-time occurrence I am in need of using this protection plan, my claim would be denied. In close to four years this has only been my only claim. To further explain, there was a tear in one of my couches which I just noticed 5 days ago cleaning. I inquired with my family if anyone had noticed how such could have happened, but no one really knew anything. My nephews were over one day, one of them being two years old and the other one being 6, and such tear could have occurred with them. I informed the representative that my nephews could have been responsible, but when asked they didn't give me answer. I find it completely unacceptable and not customer service geared for a claim to be submitted and denied for not having my nephews state the exact reason of how it happened.

We purchased a 5-year protection plan from Guardian Protection Products for my electric reclining sofa, which recently was not electric anymore. I called and they asked me to email them the receipt. The only problem was I emailed it and something went wrong with that. They didn't get it or it didn't go through, but nobody called me or contacted me for a week to let me know they hadn't gotten it. That delayed getting it fixed by an extra week. A week later I got an email saying they hadn't gotten the information so I sent it again and they let me know that time they got it. They were very friendly on the phone and once we finally got everything in, they arranged for somebody to come.

I bought the protection plan on my leather sofa and I have recently moved and while moving the sofa through the door set tore the sofa in several places. I called Guardian to have the areas fixed, I sent pictures and my invoice as requested. I receive a letter back stating they cannot cover my claim because they think "the damages are not from a single occurrence", so basically I'm lying about the damages. Do not waste your money on this protection plan. This is the worst company ever.

I purchased a product on Amazon and this company added an additional charge for a 4 Year protection service that I did not authorize. How they got my credit card information is a mystery. I am waiting for a refund. Wish me luck.

We were offered the Guardian Furniture Protection plan when we bought our table and chairs. Any kind of damage, it would be fixed. Recently we had something spilled on the table and the liquid went through the plastic in the tablecloth underneath and got stuck to the wood, and it pulled off the finish. When I called Guardian to file a request, their customer service was excellent. Everything was done right away. It only took one day to get a callback saying somebody was coming. I was given all the information I needed. I sent the pictures and the gentleman came within a couple of days. He called and came the same day, and he was in and out in less than 40 minutes. It was a beautiful job.

I had purchased leather sofa from Bob's and after couple of years the hand rest structure got broken. When I called Bob and their technician came and identified this is not a manufacturing damage and I need to contact Guardian. I tried calling Guardian contact no and the call got cut twice in the middle while I was proving the information but no one called me back in next 1 hr. I called again while providing the information I said my 2 years old small daughter accidentally sat on the hand rest while crossing the sofa and it caused damage. Guardian has classified this is not an accidental damage after citing as if my daughter regularly sits/stand on hand rest which is not accidental but mishandling of furniture, which is not the true representation of the situation I have said. I don't understand this logic for rejection of my claim and what is the point of having accidental damage protection for breakage of structure/frames.

We had a couch and a loveseat treated through Guardian. They're light colored so we went with the protection because they pushed it saying things don't soak in. We keep our little pet off the furniture but she got up there and threw up and it soaked in immediately instead of beading up. We were a little surprised that it soaked in so quickly if it was treated. Maybe the furniture wasn't treated well in that spot or maybe she had something acidic in her stomach that soaked in so quickly. We had to have someone come up and clean it for us. My wife made the call and they set up a time that they would contact us, came out promptly and took care of it. The tech cleaned it and he was polite. It turned out well which was great, and that’s all we care about. And they back their products so that's good.

I purchased a Goof Proof Protection Plan at Bob's. It's a 5-year protection plan for our couch and dining room table and chairs. There was a stain on our couch so I requested a service from Guardian. They got back to us the next day and scheduled the appointment. They came out within five days since that was a weekend and they cleaned it up. Overall, they were timely and effective.

It took several phone calls and emails to eventually be told that my warranty claim was denied because I "tried to repair the product". I explained that the wear on my couch cushion was unrelated and there is similar wear above, but once they decide to deny you they won't change their minds. I asked for a refund of my warranty because they denied my claim and they said I have no right to a refund. I wasted my money.

I've got a four year old that's potty training, and she had an accident on the couch. I had to get Guardian come out to get that cleaned up for us. Talking to customer service rep was very simple and straightforward to the point. She asked what I needed and gave her the information. They sent out the tech after 10 days. It could have been turned around a little quicker but for the most part, the experience has been pretty good with them.

A spring came out at the back of the chair and it's broken inside. Luckily it didn't come through the material and I didn't use the chair right after that. I called Guardian Protection Products but then it was a holiday weekend that's why it took so long for them to get in touch with me. They called back in about three days and then they sent somebody out three days after that. The guy that came in flipped the chair over and took the spring out. He then replaced the spring and put it all back together. I'm really satisfied with their service.

I bought Guardian's protection when I got my sofa set from Bob's furniture. One day I had a few kids playing around it, and they poked 3 holes on the sofa before I noticed. I filed claim, but got declined! The reason is 3 holes is NOT considered as single incident. I tried to explain that incident is in one act. Guardian didnt agree. Then I asked for just fix one hole. But Guardian stated because there are 3 incidents, none of them will be covered. I believe what they have done is not honest. I wont trust them ever again.

We got the electrical reclining chairs and we purchased the extended warranty. It's an extra five-year warranty in case the motor would go out. Guardian's reps were very helpful. We used them before when one of the frames got messed up on the chair when we first got it and they fixed it fine. But this time, it was a little bit more work. They made me call the store and I had to fax an invoice to them. I had to text pictures of everything to them too. To get it scheduled took a little bit longer than the first time we used it but it was pretty easy to do. The gentleman they sent out was one of the nicest servicemen I have ever dealt with. He was amazing and one of the best ones I have ever had. I would welcome him back anytime.

I bought a four-year protection plan from Guardian for an indoor couch and a loveseat. We had a spill that I wasn’t able to take out with my own products. Working with the customer service rep was great and quick. They sent the guy out on the day they said, and he called before he showed up which was very convenient for the family. We're very pleased with it, it has met our expectations.

We purchased a couch from Furniture Mart in Shakopee and paid $259.99 extra to add the Guardian warranty. It was supposed to cover most any kind of damage that could occur; rips, tears, etc. As you can see from the receipt, the warranty wasn't cheap. Within the time-frame of the warranty we had a small rip on the couch. My wife called to make the claim and the claim was denied. We were told that, even though we knew that the rip had recently occurred, because we did not know the exact cause, it wasn't covered. When I called back to appeal and explain that, like most people, we don't have a camera on our couch 24-7 but we can in fact verify that the damage was recent (likely caused by one of our 3 kids) was accidental and had occurred long after delivery. They stuck with the denial and now claimed that my wife had been given 24 hours to appeal the claim and she declined.

I bought the Guardian protection plan basically for everything I have bought. When we pulled our bed away from the wall to begin painting on the wall, we did not realize that with the adjustable bed in there, it puts too much pressure on the headboard and we ended up with a slit going right up the headboard. I sent an e-mail because it was on the weekend and then they called me back, which I appreciated.

I was really satisfied with the way everything went with Guardian Protection. Everybody was very professional and polite, I have no complaints. They did everything they said and it was great. I recommended them to some people.

I bought a $50 "waterproof" mattress cover and it is not waterproof. My daughter wet the bed and it leaked right through so now I have a urine stained mattress. When I called Guardian to get my money back since they are blatantly being deceptive and selling a poor product I was told that they could send me a replacement cover. Um why would I want the same horrible product? And what am I supposed to do with my ruined mattress? It says it's supposed to provide me with a 10 year warranty on the mattress, whatever that means. They clearly don't stand behind their product. Extremely dissatisfied.

I bought a table and a chair for the dining room. And when the dining chair had a scratch on it, I called Guardian since we had the plan to cover and exchange the chair. I was so glad that they made a good exchange for that. They sent me the email right after I claimed it and then they scheduled the delivery. So far they're doing a good job and I'm very satisfied with that.

I purchased a sofa and chair from Star Furniture in June 2016 along with the furniture protection plan. The plan states ballpoint ink pens are covered on the brochure however when I called in today, I was informed that while my stain is eligible and covered, my claim was denied because it must be a "single relatable occurrence." I asked, "What does this mean and why is it not listed on the information I was provided?" I was rudely informed that it is in the plan and a copy can be sent to me via email but there is nothing they can do since I stated I do not know where the stain came from. I told the representative that I have small children, I am not home 24/7, I asked what happened and no one could tell me.

I purchased the protection plan in June 2016 for an accent chair purchased at Bob's. I called because there is a very small puncture on the seat cushion. I was told because I did not know the exact cause of the puncture it was not eligible for repair. I explained I did not witness the puncture therefore I do not know the cause. What a waste of money this plan is. Buyer beware! All I needed was a replacement cushion cover, an easy solution. I even tried to cancel my protection on the phone and of course that was not their policy. What a SCAM!

We got Guardian for a sofa and then called for a service request because there was a stain on the couch. But the call left a little to be desired as I took about half an hour to get through to somebody and in fact I had to hang up and then my wife called back another day. I was surprised that my information wasn't easily looked up. We called back but they didn’t have any record and didn’t believe that I had the plan. It took them a week to dispatch a service technician after I filed my request and he's actually the guy who cleaned our carpet in our home.

We got Guardian about five years ago for indoor furniture -- a couch and two ottomans. We filed a claim close to when we purchased and they helped us clean. Then just recently we used them again with our couch for a pet stain. Everything was great with the customer service. They took a day for someone to come out and the cleaning kit we received has always been great. We’ve had a great experience and I would recommend Guardian. I actually have a friend who bought new furniture and I told her she should get it because it was really good, they’re really quick to come out, and they took care of everything.

I've had Guardian clean my couches a couple of times due to my children. It's been great. I received a cleaning upon purchasing the furniture's protection plan. My wife uses it all the time. I use it any time I get anything on the couch. I try to clean it up as best I can, but if I feel like I didn't get it all cleaned up, I give Guardian a call. The first time I actually had them come out, it took about three weeks. Then for my second claim, I called in a day later. My daughter was drawing and she got marker on the couch. I mentioned it to them and they said I got to call it in at another time. They couldn't get it all cleaned up, and they couldn't take and do it while they were here. I had to call back and go through the whole process again.

I have been trying to submit a claim for over 3 months now and have just received an email that my store invoice was not legible. This is the second claim submitted. The first claim was handled without issue. Our second claim is for a cracked/damaged chair that someone fell on. I received a call from Guardian around 6-8 weeks ago on July 12th to tell me that my invoice was not legible. I asked them how they could not read my invoice when there was no issue with my invoice the first time around. Guardian said they would look into the first claim and probably use the first copy once found. I was told that if they cannot use the first one they would call me back. I received no call from Guardian after that.

We purchased a 5-year warranty for $99 when we purchased our recliner. It has started to malfunction after the 1 yr store warranty period. We contacted Guardian, sent in the requested pictures, request for service but I apparently did not send in a copy of my purchase receipt. After 3 weeks of no response from Guardian, I called and was told that my time limit for sending in the purchase receipt was past and the case was closed. "May I reopen it?" "NO." "May I make a new claim?" "NO!" "What recourse do I have?" "None!"

I have Guardian protection for my indoor furniture. My nephew peed on my couch, and the representative I filed a request with was nice and accommodating. It took a couple of days for a tech to arrive. Overall, they're great.

I purchased a protection plan from Guardian for indoor furniture. My dog ruined the carpeting and they came to fix it. Filing the request was fine and I had no questions or problems.

5 year protection plan - I purchased a sofa and dining room table from The Roomplace approximately 2 years ago. First it took me 17 minutes to get a live representative. Then they asked me a few questions. After hearing my questions they said I was eligible for coverage and to provide a copy of the invoice and pictures. I immediately sent them the information they requested. The following day I called to verify that they received my paperwork. The women who assisted me was rude and unhelpful. She stated that my claim was denied. This is the worst insurance company to work with. I did everything they asked and they just wasted my time and money.

My table had a heat mark so I placed a service request from Guardian. Their customer service rep was friendly and nice. It was straightforward, they were timely, and they got my table replaced. However, nobody came to look at the table and they just had me send in pictures and deemed it to get replaced. It would've been nice if somebody assessed the table to say if it can be refinished or not instead of having to replace it. Also, I'm disappointed with the insurance because they said the coverage is up to five years but once the furniture is damaged and they replaced it, then the coverage is done. Therefore, I can't place a claim if anything else happens. The coverage is now pointless to me. I had to get a brand new table and I have no coverage for it.

We got the 1 Plan 5 year warranty services for our sofa and loveseat that we bought from Furniture Mart. 1st claim in 4 years was denied because paint stains are not covered apparently and only bodily fluids or drinks are covered. Also, a tear on the sofa is also not covered because it happened along with the paint stains. Needless to say these guys never intend to cover any damages and are only looking for an excuse to deny your claim. While selling these plans, the store associates tell you anything and everything is covered under the plan. When time comes to use your plan, you get hit with fine prints and rude customer service who have no interest in your issue and are only looking at a way to deny your claim. I am sure those store associates get commission from Guardian for selling these plans. What a waste of $150.00. Please do not buy this protection service. They find excuses to deny your claims and you will be out a lot of money.

We purchased a leather like couch at Wayside Furniture and purchased a protection plan for stains or damage. Our dog had a flea treatment and the product left two large stains that have taken the brown color off. When we called it was not covered unless it was bodily fluid. Waste of $89.00!

I first called them to file a claim and they said that the leg is not covered and my claim is denied. I then had to review the contract with them line by line and it shows the leg should be covered. I told them I was not sure what happened to the leg but it is possible that my friend sat on it too hard but I am not really sure. They denied my claim again. I called my friend to ask what happened and he said that he fell on the couch. Guardian said that falls are covered but they still will deny my claim since I said I don't know what happened at the beginning. You can see that they are clearly just coming up with any reason to deny claims that are valid.

Last February 2015, I called my retailer Gustafson's and they told me first of all that my policy with Guardian had expired. I told them it had not because I purchased a five-year warranty. They told me I had to call a number to get Guardian's approval. So I called, got right through, and the young lady was really nice, very courteous, and helpful. She said that she was going to expedite the claim. However, I didn't hear anything from anyone.

We have the indoor furniture protection plan from Guardian and we recently called for a service request because there was a\ spillage on a couch. Dispatching a technician took a little longer than I expected. They had called my home phone and I didn't get the message. So, I called them back and they told me that they tried to reach me on my home and they didn't call me on my cell. But they did a beautiful job and the experience was great.

Purchased the Goof Proof protection plan for my couch set. However, my child accidentally slipped on the floor, falling into the couch and the pillow teared away from the seam in the couch. Upon calling Guardian, the representative was abrupt, wrote her own notes in the computer system and made her own personal determination that there was no accident and nothing would be covered. Called back again and spoke to another representative who was equally argumentative. I did NOT purchase this protection plan to have two people from a call center determine what is an accident or what is not. The whole point of purchasing the plan is to have coverage no matter what especially since I have small children. This couch set is not even a year old and has barely used. This plan is a scam and I would like this addressed.

Never in my life have I ever felt SCAMMED the way that this company has scamming. I have made a service request for one of my dining room chairs that was purchased at Bob's Furniture Store. First of all, I am payed for a protection plan... if you accept my money, you should accept my damages. End of story. There is a rip on one of my dining chairs caused accidentally by my 2 year old son and I would like fixed and I have to go through all these loopholes just to file a complaint and then to be labeled as ineligible is absolutely ABSURD. It's like they are looking at every single dots, and characters in order to keep my money and not abide by their plan.

My Guardian Protection plan for indoor furniture includes taking out stains, broken items and burns. They recently serviced us to have a chair swapped out because it had a hole in it. They came in two or three days only but we have to call them again because the chair they brought is the wrong color plus it's broken. Besides that, they usually do a great job.

Stevie made my whole experience with Guardian as joyous as any insurance experience can be. I once called Guardian Protection because one of our indoor furniture had a rip on the leather. Stevie has been WONDERFUL and she made it so easy. I thought it would be some long, drawn-out, aggravating affair but it was not. She just made me slide right through it. She was so professional, considerate, knowledgeable, efficient and she followed up. She made sure that I got everything I was supposed to. Everything was timely and terrific. The protection plan was very thorough.

I purchased a chair among other items in 2013 from Levin Furniture. I also paid for a 5 year warranty serviced by Guardian which specifically states accidental damage is covered from a single, relatable occurrence. The chair was damaged when we had to move it as we were putting in new floors in our home. I called the warranty company Levin uses (Guardian) and was told that I needed to send pictures to them via text. I did that but they wouldn't go through. So I called back and was told to email them. I asked them to ensure the email was received. He said there was no way to do that and if I didn't hear back in 3-5 business days, to call back (what?!).

A rep from Bob called back and provided credit to replace the broken sofa with a new one. Appreciate Consumer affairs to make liaison easy for me. Thanks a lot, Bob & Consumer affairs.

We had a citronella candle that melted in the heat and got knocked over on the table, so the wax spilled onto the cushion. I called Guardian Protection Products since we have the outdoor furniture protection plan. They were helpful but I had to find my invoice and do pictures of the damage. It was complicated but they made it as simple as they could. They decided very quickly that they would replace the cushion so I was happy with them. I received a letter from them and they said 7 to 10 days. At almost exactly 10 days, they told me that I'd hear back when they had to replace my cushion and they said six to eight weeks. However, I called them last week and they told me it would be the end of September so it will be longer than what I was told but currently it's in order.

Our cat threw up on the couch and we tried to get it out with the cleaner. It didn’t come out, so we called Guardian. Filing the request was really easy and fast. Their customer service rep was great. The only problem was the super long wait time each time that I called. But that’s not their fault. Guardian called the same day and said they could be out the next morning because he was in the area. But there was a delay in us getting the cover because we were on vacation. So, we haven’t put the cover on yet. Guardian Protection plan is the best thing that we bought for our furniture. We will definitely buy them every time we get new furniture.

Our furniture started to peel so I called Guardian to request for a service and it took forever, like 40+ minutes, to get to a representative. So that's a very long wait. But other than that, everything worked out fine. The staff were courteous. They asked for pictures and because of the pictures and the nature of the issue that was going on, there was not a technician that was going to be able to repair the furniture and it had to be replaced. They said it would take a few weeks for them to go through the review. They gave me a credit for the furniture company and I was able to order new furniture.

Bought protection plan in Jan. of this year when purchasing new furniture at Bob's. Had bought this protection before but never had cause to use it. A few weeks ago, my 87 year old aunt while trying to get out of the recliner (with pen in hand) left a one inch pen mark on the recliner in a very, visible location. I called Guardian the next day. After being on hold for 25 mins., an agent took my claim details. She asked if I had seen my aunt make the mark. When I answered "no" she then said "So you don't know if it was an accident." This got me crazy since the implication was that my aunt did this on purpose. Also, since I wasn't in the room when it happened I couldn't 'guarantee' that it was a pen in her hand and if it was a marker instead, they don't cover marker damage (which Bob's said they did).

My dog threw up on the couch. When we were moving the couch, we poked a little hole in the top corner and then we had a stain where the dog puked on. So we called Guardian since we have a Goof Proof insurance that we got from Bob’s Furniture Store. Their customer service reps were very kind and attentive. They didn’t come out but just had me take pictures of the damage to the couch, which I sent through a text message. They got back with me in writing later telling me that they couldn’t fix the position at which the hole was in the corner of the couch so they had to replace it with a whole new one. They were able to tell me that information quickly and got the sofa out in a week, which I'm very pleased with. The guys that came out were very confident, quick, efficient and polite. It’s everything I was hoping for in the plan, but the people that executed it were nice.

I bought leather sectional from Comenafurniture.com and they sold me Guardian protection plan. After 3 months, I got cut in my leather couch and Guardian and Coleman both denied to take care of claim. Accidental warranty was covered and no one has ears to listen and take care of it. Protection plan seems to be fraud business in market and Guardian makes every possible effort to deny even genuine claims.

We purchased furniture from Ashley in which they sold us the Guardian Protection and claimed any damage will be covered. We came home one day after having our sofa for a couple of weeks and found puncture wounds on the seat. I called Guardian in which they stated all answers were final and could not be changed and asked a bunch of misleading questions to which they stated because I didn't know how the punctures happened and weren't considered accidental the claim "unfortunately" was denied. This is a total scam and am filing a report with the BBB as well!!

When I purchased my sectional the furniture store sold me fabric protection for the piece which covered nail polish stains. I called Guardian today to report that I had accidently spotted my couch with nail polished and then carefully tried to remove it with nail polish remover. I was told that the nail polish stains were covered but the remover was not. They denied my claim. The cushion is still stained with the nail polish whether the remover was used or not. This company is a fraud and I will be explaining this to the people who are selling this insurance. The upside is that I am not buying this insurance on the new furniture I am buying.

The Guardian protection plan is a complete waste of money. Our couch sustained a giant rip while we were moving it up the stairs and when we called the customer service representative she reported that it would be eligible for coverage. Once we sent the pictures in and they actually realized they had to do some work they decided that it wasn't eligible for coverage anymore. I will NEVER buy Guardian protection for my furniture again, and if you're smart you'll do the same. All they do is take your money and tell you that they can help you with the problem.

We purchased this coverage for $3400 leather furniture we bought from Ashley Furniture. After 18 months the frame of the couch broke. We called Guardian and they asked us leading questions only to use them against us to deny our claim. They said they only cover "Accidents". We didn't purposely break the couch, but because we could not give them a specific event/time it happened they denied the claim. You could tell from the very beginning of the conversation their goal was to get out of having to cover the claim. $320 for this coverage that is absolutely useless.

I was writing out letters, bills and cards. When I got up, a pen fell on my white custom leather couch. I called Guardian and the rep made the arrangements. She said the contractor was going to be here between 5:00 and 9:00 at night. So we waited and made sure we were home before 5:00. It was about 8:00 and the contractor called and told us that he was in Galveston. One of his customers took a long time to take care of and he had one more place to go to and then he'd see me. I told him that Galveston is two hours away and that if he had another customer, it was going to be at least 9:00 before he's finished and be at my house at 11 and we didn't want somebody working on our furniture at 11:00. So he said he'd catch us next time.

After having talked to three of Guardian's people, I'm convinced this place is a complete scam. They market themselves and claim to cover accidental damage, but in reality they consider nothing accidental. I know this because after I told them we tore our couch, they called it a "stress" tear. By their definition, everything is a stress tear. Then as a test I listed a whole list of other scenarios I considered to be accidents, such as sitting down with something sharp in my pocket, or just sitting down, and of course none of them qualified as accidents according to Guardian's phone representative. I told them if everything I do is related to either wear and tear or not really an accident, it works out pretty well for them. :)

I bought the Guardian Furniture Protection Plan for my dining room cupboard. When I had water damage their customer service rep was wonderful, and very pleasant. But after 14 days I had to call back in because I had not heard from anyone. At that point the lady told me I had to get an email then about two days after that I got an email stating that I had been approved and it gave me three options one of which was to get the whole table replaced. I never had a technician come to my house. I had to pick one option and then go from there. I don’t know why it took a little bit longer or why I had to call back in but once I called back in, it was taken care of.

I am writing to file a formal complaint about the service members that I dealt with today. I purchase a couch and loveseat for my home. The salesperson, who sold us the couches, explained that pet stains from urine would be covered under the service plan. We knew that we would need the plan because our previous couch had been ruined by another family member’s animal. We felt very comfortable when we spend over $3000 on the pieces because of this plan. We volunteered to take the family member’s animal while he was deployed to Germany and the last week he was with us, he peed all over the couch and loveseat. We thought that everything would be fine since we had a service plan. I called the day after it happened because the incident occurred on July 4 and Guardian was not open.

We have 2 white leather bar stool chairs. Unfortunately I had red ball point pen on my skin (had no idea) and sat on one of the chairs. I am not able to get the stain out with the products that we purchased along with the chairs from Homemakers in Des Moines, IA. I made 3 phone calls to Warranty Services - after a 30 min. wait I hung up. Next call I hung up after a 20 min. wait and today I got through to an agent after 20 min. When we bought the warranty the Homemakers salesperson said that if have to call about an issue to "be honest"... so I was... and guess what "Honesty is not the best policy - for this warranty policy". They refused my claim because pen cannot be transferred from the skin to the chair... What difference does it make how the pen mark got there...?! So - my advice to anyone who buys this policy - lie - lie - lie about what happened in order for a claim to be processed.

I bought a $4,000 Leather sofa and love seat with all the bells and whistles (power everything) to it. We decided that we should get the 5-year protection plan thru Guardian Protection Products since we have kids and if anything electronic broke... it would be covered. I bought the plan for almost $300.00. So one day my son sat down on the sofa and forgot that he had a screwdriver in his back pocket. It fell out as he was getting up and jabbed into the leather on the foot rest area and caused a rip. In which we forgot that the rip was there and moving the foot rest out made the rip bigger and the seam come apart a little more. I made a claim on July 7th and I cooperated with them fully by sending 2 pictures of the couch and copy of the invoice. I had to call many times to see what was going on and each time was on hold for over 45 minutes.

My 22 year old son moved into his father's house where he's supposed to be looking after it. He was told no one is to smoke in there but his friend burned the new couch. I came down and did inspections and as soon as I walked in there, my eye went right to it. I remembered I had the Guardian Protection plan. I called and was pleasantly surprised with the three options that they gave me. I thought the couch was repairable and sent Guardian pictures. I cut the burnt part out and luckily, it didn't touch the padding. All that it needed was for it to be sewn together carefully with real small stitching and it wouldn't even be seen. I thought that would be doable for them but they have their pre-determined opinions about burns.

We bought the 5-year Goof Proof plan from Guardian Protection Products. I fell on my daughter's toy and I went to the arm of the chair and snapped it right off. My first call took me four and a half hours to get through to talk to somebody. I had to call Bob's to then get somebody on the line. After I talked to Bob's, it took them a week and a half to come, which was on a Saturday. But my request was handled very quickly after I submitted it.

Very dissatisfied with Guardian Protection Services. When we first tried contacting Guardian about a claim for our furniture, they kept telling us that they had none of our account information and that they couldn’t find us. The agent who answered the phone was very adamant that Bob’s Furniture must have done something wrong. I had called Bob’s back and said 100% we have Guardian. I told the rep, “I have a copy of my receipt. I can give you my invoice,” and the rep said "I can't help you.” So after going back and forth to Bob’s and then getting back on the phone with Guardian, we wound up with the same rep again. I said, " Bob's is 100% that we have Guardian. I don’t know how it is you don’t have this information." Then all of a sudden he magically found it after being on the phone for maybe 20 or so minutes.

My furniture had an 'accidental' problem to it. I bought the five-year warranty that covers everything for indoor furniture from Bob's so I called them and they referred me to Guardian. And in order to get my new couch, I had to call Guardian. They asked for photos so I sent those to them. They sent me back a couple of options and sent an approval. I was on the phone with them a very short time and they did their job very quickly. Bob's then told me they were gonna call within five business days but never did. I had to reach out to Bob's and once I did, everything was set up except the delivery date. I set up a delivery date which was today. My new couch just got delivered to me about a half-hour ago. Everything worked out perfect with Guardian.

Back in November 2015 my husband & I purchased an ottoman with a twin size pull-out bed attached. When we attempted to utilize the ottoman it was malfunctioned and we were unable to pull out the twin bed that is attached. We then notified Guardian Protection to put in a claim. A service technician was sent to our home to evaluate the problem but was unable to repair it. The technician told my husband and I that the ottoman could not be repaired. He told us that he would put in a request/order to have the ottoman replaced.

I got a 5-year Guardian Protection plan for an indoor couch I bought. It was a cream colored couch so when my cat peed on it, I had to cover it. I didn't notice it when it was wet but as the urine dried, it had a bronzy color and it was obvious. I called the 1-800 number on one of the bottles of a cleaning solution that came when I bought my couch since I couldn't figure out which of the two solutions I should use. The person I talked to reminded me I had a protection plan. I filed a claim with Guardian and it was fine with their rep. I had to take a photo of my receipt and the couch. It was a good thing I'm the sort of person who hangs on to such things because they didn't tell me that when I bought the furniture and the plan. That wasn't a Guardian thing, though, but a furniture store thing. In less than a week, a tech came and he was super. I was the first person on his list. Now, my couch looks as good as new. I am delighted with Guardian.

I had one of my pets urinate on the couch. As I had the indoor type of Guardian Protection plan, I called them to file a request but they're not open on the weekend. They also said I should contact them before I do anything, so it's hard if I have issues on a Friday night. Guardian sent technicians within a couple of days of filing the request but they've never gotten back to me after that. They didn't get the mess all out of the couch. I'm dissatisfied with Guardian at this point.

Do not purchase any protection plan that is offered by Guardian. It is a complete scam and they will do everything they can to make sure they deny the claim. We purchased the "Goof Proof Plus" when buying a couch. I witnessed my nieces and nephew jump onto the couch and heard a crack. I bugged my husband to call to have them come fix it because accidental damage is covered. However, since he didn't know how it was broken he just told them honestly he didn't know, but it was an accident. Later, we found out they denied the claim. I called back to inform that I was there and witnessed the event, and they told me that it couldn't be changed. That's what we get for being honest - my husband should've just lied and made something up.

We had some damage on the furniture so called Guardian Protection. Their rep was very helpful. I only took pictures and sent these to them. Nobody really came out to inspect anything. It was all done through communication of pictures and I'm very satisfied with it.

There was an accidental damage on my bed frame so I called Guardian. It took them a week to dispatch a tech for my request but they were helpful, did their best for us and I felt that was reasonable. However, the cleaning kit they gave me didn't get out deep residues.

I have an indoor furniture protection plan from Guardian. I called them for a service request because there were stains on the chair that I could not get out. The Guardian customer service representative was very helpful. It took a while for them to dispatch a service technician partly because I was traveling. They were unable to get the stains out though and I have not heard anything from them. My experience was good except I'm disappointed that I had not had follow-up from them as a company.

My couch hit a window and got a tear on the back which opened up. I called Guardian and it was the best customer service I've ever dealt with when dealing with any kind of item. They got right on it and took care of the problem. I just had to send pictures and they issued me credit through Bob's Furniture. The entire process took a month. The plan went above and beyond my expectations and was hassle-free.

I raised a claim with Guardian Protection plans for the ottoman I bought through Bob's Discount Furniture. After lots of back and forth finally the claim was created and shared the claim number over the phone and the customer service representative advised the options over the phone. Option 1 being the credit for the furniture price $399 will be sent to Bob's Discount Furniture, Option 2 being sending the $100 as cash settlement, and advised the phone number to call and provide the option. After few days I called that number and selected Option 1.

My bed broke and when I called Guardian to file a request, the rep was perfect. She called me back when I got disconnected and followed up to make sure that my claim was expedited because it's a bed. She did everything possible to help me. I sent pictures and she got them immediately as I sent them. Then she let me go to make sure that it could be taken care of and they took care of it. I got exactly what I needed back. In the past, they denied my claim because she didn't explain to me exactly how to speak but this time, it was perfect.

When I bought some new furniture 3 years ago I also added in the extended warranty. The warranty cost me a total of $500, but at the time I thought it was worth it. Well fast forward 2 years later and my mind has completely changed. I called in to try and file a claim, and right off the bat I knew I was in for a very long process, but I thought that in the end they would at least fulfill the warranty. I was wrong. The leather on my couch set had come off and they told me my coverage was only for accidental warranty which is what the peeling was due to. When I told them that they accused me of having washed the couch with something other than the cleaner they gave me, which I didn't, but had I it technically would have been accidental damage.

My son had gotten sick on all over the chairs so we contacted Guardian and the representative who assisted me was great. Since there was another issue, Bob's is giving me a whole new chair. I would definitely get Guardian again.

I purchased a extended warranty for my furniture through Guardian protection. I was told they covered from accidental stains to rips. It was easy placing a claim. But Guardian does not cover what they have stated in their "Coverage Protection Plan" contract. They contradicted themselves throughout the contract. When you actually need to use them, they exclude what you need fixed. My sofa cushion ripped, so I called. But because I did not know how it exactly happened, they declined my claim. I asked why and she stated the cushion needs to be ripped by a protruding object (a knife, scissors, etc) so they can not cover it. It was a waste of money to purchase the Premium Protection Program through Guardian Protections Products Inc. I am a frustrated buyer. I have learned my lesson not to purchase it again...waste of money.

I purchased the Guardian furniture protection plan 2 years ago. The first year it stained. I made a claim. A month later a guy came out and squirted my couch with a clear non-labeled cleaner and said "yep ain't coming out!" He ordered me 2 new pillow cases. I moved a year later and my couch got a bubble gum spot from my son. I was told gum wasn't covered. Either was my coffee table from getting scraped in the moving/rearranging process. I was told they don't cover moves, only accident in the home. By now I'm furious. It's my property purchased with their 5yr warrenty. It's so freaking hard to cover anything unless lied about. Or specified what can break or stain the item in order to repair or replace. Big pointless, useless and false advertising company!

The chair was broken and we had on it the furniture insurance policy called goof proof from Guardian. It was no good when I spoke to their representative. But I made a call to the head of the company and he resolved it immediately and it was great. It was Bob's that sent the technician. I don't think anyone from Guardian ever came.

I had a burn in my couch so I called Guardian and my experience has been excellent.

This company is a whole scam. They will take your money and give your furniture salesman a huge cut! That is why they push it. Had a problem after buying this protection plan at BOB'S. It covered nothing. When I called BOB'S to see if this was right, the salesman more or less giggled and he even said "Yea, they barely fix anything!! People call all the time and complain!" REALLY??? Straight from a salesman's mouth! What are the CHANCES that he went back on the sales floor to push this commission making scam to another customer! DON'T BUY INTO IT ALL. THE BAD REVIEWS ARE TRUE!!

We purchased an outdoor living set at Jerome's Furniture and was told about the added protection of Guardian, so after hearing what all is covered and the peace of mind that comes with it, we paid the extra money for coverage. I called Guardian about tear in the front of one cushion and was referred back to Jerome's (Jerome's is great and we are still very satisfied with both Jerome's and the furniture that we've purchased there). Jerome's sent out a tech who looked at the item and is resolving our issue. I then called Guardian again about spotting on several areas of the furniture.

In 2012, I purchased headboard/footboard for my brother that has leather panels. A week or so ago, as we were moving all of the furnishings around in the house, we accidentally leaned the headboard and footboard (we took frame apart when moving furniture around) against a metal frame we had lying around that had sharp spikes on it. So now the leather panels are ripped with holes. This is my first claim for this furniture (4 yrs after purchase). They asked for photos which I submitted. I was promptly told that they do not cover 'cracking' of leather. I patiently explained multiple times this is not cracking, we ripped and poked holes into it accidentally. In addition, it's extremely unlikely to have all the leather panels crack uniformly! I then said "Just give me the $ back that I paid for the protection" and I was told I wasn't eligible for that either. Basically they told me that it wasn't damaged enough - guess I should just rip it all the way through!

Horrible! Horrible! Horrible! This company is a joke!!! I paid for coverage and are being taken in circles. First call was 5/6. So I have an accidental rip/Cut on my sofa, called it in, spoke with a man who no help! I explained every and specifically stated it was between the fabric and leather right above the seam. Sent the request photos. Weeks past. No call. So I called back today 5/16. Spoke with another man that was so rude and was told that my request was denied because the rip was said to be on the seam and no pictures were received... I was beyond mad. I specifically said above the seam!!! And sent the picture. Now I have to wait another two days for a response. I will never recommend this so called insurance to anyone!!!

I recently filed a claim to Guardian Protection for my table and everything was good. I'd recommend them.

My wife and I purchased a sectional sofa a while back at American Freight but recently our sofas started ripping and tearing and by accident we ripped it at the bottom. We called Guardian Protection Products and their service was horrible. The first REP I talked to didn't help at all. She right away told me they wouldn't cover for the damages and didn't even ask for any pictures or proof of the damages so I asked for an email. And so I emailed my pictures of the damage and I got an email back saying they would contact us in 24 to 48 hrs and they never did. So I had to give them a callback.

I got Guardian's indoor furniture protection plan and it's good so far. I filed a request when the wood on my chairs were broken and it was very easy. Then I got something through the mail, and now it's up to the store to take care of it.