GE Refrigerators Reviews

Purchase a GE refrigerator when we remodeled our kitchen. In fact, we purchase all GE Monogram appliances including a dishwasher, microwave, double oven, 5-burner stovetop and hood. To say I have been disappointed in these products would be the understatement of the century. I've had the refrigerate repaired 7 times in 7 years. The temperature kept rising in the refrigerator portion and the freezer would go into deep freeze. We were told over the phone to turn off the refrigerator for three days and leave the doors open. This apparently is supposed to reboot the system. It always worked for a few weeks but it eventually fell apart and we'd have to start the whole process over.

I have a GE side by side which quit cooling. I paid for a service call and then for a computer board. All total over $300.00. Within 24 hrs there was leaking underneath and half my kitchen became flooded. When calling GE they tried to make this new problem "my fault". Another service call and it is still not right. Attempts to get water cause a leak from underneath. The ice machine is not working and I am afraid of another flood. All of this in a matter of a 4 days. I would not recommend a GE appliance to anyone. The GE service center staff are extremely rude and have no interest in helping the consumer. Don't buy a GE refrigerator!

Our GE Profile refrigerator was installed July 26, 2013. The freezer was fixed Monday July 21st, 2014 as scheduled. The technician did a great job and is very personable. I can tell you there are several things we are not happy about! Two major problems in less than 12 months!

One afternoon, I put my glass under the water spout on the door of my 4-year-old side-by-side GE fridge and the water didn't come out. The ice worked, but not the water. I looked in the manual and it said that maybe I needed a new filter, so even though I didn't think so, I purchased and installed a new filter. Still no water. I contacted GE and since the 1-year warranty had expired, it would cost me for a sales call. The serviceman came out and informed me that the water froze because I kept my refrigerator way too cold and he would raise the temperature (why did it take 4 years to freeze?).

A repeat of all of the GE Profile Refrigerator reviews. I am inquiring as to any resolution to the situation from GE. I simply unplug the fridge and plug it back in and works again for a few days or few weeks. Clever solution, don't you think? I would put zero stars on my review but zero stars is rejected.

GE Profile Series French Door Refrigerator - We purchased this refrigerator during a kitchen remodel in August 2013 and it was installed in Oct. 2013. In July 2014, the freezer temperatures began to rise, now at 23 degrees. When I called the service line, an appointment was scheduled within a week to Tuesday. The repairman called on Monday and said that he was in the neighborhood. He came and checked and found several parts had failed. He told us that parts would be ordered, sent to the house and rescheduled the repairs the following Monday. When I did not receive parts, I called the service center and was told that those parts had not been ordered! A computer glitch, and it was good that I called because without parts, my appointment was in permanent limbo.

I have only had GE appliance for 40 years so on 11/ 2/13 we went to PC Richard and ordered our new GE stainless steel appliances (Refrigerator Gne22GSESS, range JB650EFES, dishwasher GDT550HSDSS). The quality has fallen so below standard. Every appliance has been a big disappointment to us and we are wishing we could get our old ones back.

Bought a new built in GE Monogram, and have had nothing but problems. It is out of warranty. The GE tech they keep sending out charge us 5-600 every time he comes out. Have paid thousands to keep it working. No more dealing with GE. Their extended warranty company under them, ASSURANT, is a racket. Will not give us a quote if we have this fridge repaired. Only after we pay GE once again to repair will they then quote. And I have been told after the GE's repair service gets as much out of us as possible, then their warranty company will take us to the cleaners. Have a 36" Sub-Zero built in that has just quit after 24 years.

People, don't buy GE Profile. Remodeled our kitchen in June 09. Our GE Profile French door refrigerator ice maker has quit on us several times. Discovered ice maker was a Samsung. Have called to have Ice maker repaired numerous times with still no satisfaction and no ice. Contacted GE customer relations, was told could get credit for half the cost of a new fridge; however, fridge had to be a GE refrigerator and order directly from GE. I guess that is how they get repeat customers. Will never buy GE again.

Own a GE Profile Refrigerator, 4 years, nothing but problems with freezing my foods in the refrigerator. Today the temps are 23 in the freezer and 52 in the refrigerator. THIS IS MY LAST GE APPLIANCE!!! It's been a waste of money, from throwing out food for 4 years. Is there a class action suit on this product? Their recording talks about "Made in the USA". Their recording talks about quality products. Spend less time making voice recordings and check the quality of your products!

Purchased 4 appliances 4 years ago - dishwasher lasted less than 2 years before it rusted out & the arms & sprayers were constantly blocked. So loud it sounded like a plane taking off. French door fridge has the constantly reported problem of the deli tray and under the tray filling up with water. Have repeatedly taken everything out of fridge & turned it off to try & defrost the bad condenser. Went so far as to remove the back inside panel one time - solidly filled with ice that we tried to get out.

In 2008 we installed a GE single-door, bottom freezer refrigerator with an ice maker in our vacation home. This year, 2013, the plastic tubing failed that supplied water to the ice maker while we were away. The water flooded the first floor, damaging the wood and tile flooring beyond any possibility of repair. All the floors must be removed, dried out and replaced. The cost will be in the neighborhood of $20,000.

I have GE model GSC22KGRD side by side and have had nothing but issues with the plastic auger in the ice dispenser breaking off into the ice that is going into drinks. The first time this happened my wife nearly swallowed the sharp plastic. I have just replaced my THIRD auger. Please make one out of Stainless Steel.

GE Monogram Side by Side Refrigerator - 36 inch - Nightmare of a purchase. The first fridge was delivered during construction phase of my new kitchen remodel in mid 2008. Installed in place in September, 2008, into its spot in the new kitchen. Pulled the fridge out to connect the water supply for the ice maker a few weeks later, only to find mold and mildew completely covering the wall behind my fridge. Repairman came out and suggested I put a heating coil on the back of the fridge to evaporate the condensation. Same repairman said that not enough insulation was placed in the fridge from the factory. I asked the repairman to look himself in the mirror so that he could see how stupid he looked telling me to put a heater on the back of my refrigerator. I had purchased the fridge on my American express gold card. Guess what, AX offers not only a reverse charge guarantee on defective appliance purchases over $250, but they also offer extended warranties.

Purchased a side by side GE Profile about 4 years ago and have had nothing but problems. "Bad Motherboard" after about 2 months, ice maker stopped working at 1 year, water spout broke after 1 year, loud noise for last 2 years. Refuse to spend another dime on it!! We have taken meticulous care of it since purchased. It stopped working completely today and all my food is ruined. Why are they still selling this product with so many legitimate consumer complaints? Spent over $2400 on this piece of trash. I will never buy another GE product or let family or friends do so. My last refrigerator was a Whirlpool and I had it for 25+ years and sold it still in good working condition. Don't want to even rate this (star) but form requires it.

The $2500 refrigerator is 3 years old and for the last 6 months the plastic in the bottom of the refrigerator have been cracking. Now the support plastic between the produce drawers fell apart in two different places. There are just 2 of us using the refrigerator so it has never been mistreated. My husband found out it is not under warranty so he ordered the part for $168.31 and he has to install. He was required to order the glass even though ours is not broken because that is the way it comes. Well Great!! Why can't it be either or not both. Of course it could be but that would decrease the price. We will NEVER BUY A GE APPLIANCE AGAIN. I can only imagine what is coming in the future based upon all the complaints on this website. I doubt anyone from GE reads this website but it is a warning to consumers about GE.

I Had a GE repairman to my house on June 17, 2014 for a broken freezer and ice maker. Refrigerator is four years. The charge to fix it was $1575.00. I am furious and will never buy a GE product again. No reason a fairly new refrigerator should fall apart. Also had the repairman out twice in 2013. Can't believe the workmanship! Had to buy new refrigerator.

I called G.E. several times and they said first make sure it is level, which I did. They said that noise was normal. G.E. sent out two serviceman, which the first one left within 7 min and said noise is normal and put some rug under and on the side to muffle the sound. He never even heard the noise.

Do not purchase GE Profile Appliances under any circumstance. I purchased a GE Profile Microwave and French Door Refrigerator at the end of May 2009. In December 2011, the microwave stopped working - it was a defective magnetron. This happened right before Christmas and the repair person did not have the part prior to the holiday. I was without a microwave for the holidays with a house full of company. The repair person suggested I buy a small tabletop microwave to carry me through the holidays. What audacity! The microwave was never fixed until Jan 2012. In December 2012, the microwave once again stopped working. I called for service and the defective part was one that should have been replaced when the magnetron was replaced. The repair person once again did not have the part. His major concern was whether I would give him a good rating if GE surveyed me.

The cooling system to our refrigerator stopped working about a year ago. I had a GE repairman come and make a call. He said it was the motherboard so we had it replaced for over $500. Now once again the cooling system isn't working. So was it the motherboard? Another repairman came and said it was the compressor. We decided to have it replaced but it turns out the part is back ordered and we won't get it for over 3 weeks. When I called the customer service, their response to all my questions about speeding up the delivery time was no. They were so unhelpful and not problem solvers. They just go through the motions to think that they are helping you. They do not think out of the box to try and help it's just business as usual. And what about all the spoiled food? We get a $75 credit. What a joke. Not to mention no refrigerator for at least 3 weeks.

I have had all the same problems as previous review and spent HUNDREDS of dollars on this HORRIBLE piece of equipment. 5 service calls in 6 years and final one was in February 2014, after the thermostat had been replaced for the 2nd time in January 2014! Now the water dispenser doesn't work. Thought maybe filter needed to be replaced (it has been about 8 or 9 months since I last replaced) but I was not notified by the LED light on the front panel to reset filter, so it's probably burned out. I purchased a new filter ($45 from Home Depot) yesterday & still no water. Looked up possible causes on internet and found water chamber either frozen or ruptured. If ruptured, water would be pooling under the right produce bin - BINGO! There was an inch of water sitting there, just ready to overflow onto my hard wood floor. Turned off water and now will have no water dispenser OR ice cubes.

GE Profile Refrigerator - The front doors of this expensive refrigerator retain stains, rust, smears, and anything else that has come in contact with them. After reading reviews, apparently it seems the manufacturer seems it is up to us consumers to determine how to clean them properly. The manufacturers should be ashamed and apparently did not test them fully or just did not give a **. Please do not buy them.

I have a side-by-side GE Refrigerator GSH22GRBSS Series FG201664. Let me show you the repair history so you know why I will never buy a GE product again. Purchased in 2005. Replaced defrost heater in 2007. (class action later) >$200. Noisy whistles showed up one year after. Ignored the noises and turned off power for 24 hours once per year. Replaced defrost heater again in May 2012. >$200. Replaced main board in August 2012 >$350. Just replaced main board again in May 2014. >$350. Only reason to repair is to buy time to find the new one. Very poor quality control and design flaws for both final products and parts.

We purchased a new GE Profile Performance Refrigerator with ice maker and water dispenser when we remodeled our kitchen. We also purchased a GE Profile dishwasher, stove, microwave. All our appliances are GE! After the 1st year, it leaked from the water valve. It was replaced. Now we are on the 4th replaced water valve. It leaked under the back wall and under my wood floor in our formal dining room, TWO times. I am now replacing the wood floor. Our insurance won't cover this AGAIN! We will have to pay the cost! This is horrible! Very disappointed in GE.

Took delivery from GE on 5/14/2014, had problems later that day. Called GE, they sent repairman out, he was not sure as to what to do, said noise was coming from sealed unit system. Ridiculous for a supposedly NEW TWO-DAY OLD Refrigerator!!!!!! GE Said we might have to replace that, I told GE I wanted a new Refrig, they said since I took delivery, it had to be repaired. Owner of repair company called and said that GE called and does not have a fix for the noise but they are going to wrap the tubing with some insulation to help with the noise. I called GE 3 times on Friday May 16th, getting complete runaround. I want a new refrig, not a temp fix. I explained I was leaving 5/23 to go back to Fl.

My new refrigerator would not get cold. I called my local sales place who agreed it wasn't cold and said to call GE. GE came out and looked at it, added gas and left. One year later, not cold again. Warranty is one year. GE says I must pay $90 for them to look at it plus whatever parts and labor to fix it when that determination is made. The product was bad from the beginning and they won't even give me a courtesy service visit. I won't be buying any more GE products.

GE Monogram - Range bought brand new - defective, 4 service calls, no resolution.

We bought a GE monogram fridge in 2005, which has a warranty of 12 years. In 2014 (9 years later), the fridge stopped working. GE sent in the repair crew 5 times and could not fix it. The service quality was poor, not to mention that they showed at 2pm when the appointment was 8am to 12pm. As of today, we have paid ~$700 and have no fridge for over one month and not sure when and how this will be fixed. A very frustrated GE consumer.

My experience has been similar to others. Remodeled my kitchen. Chose GE Monogram Appliances. Refrigerator has developed rust areas and the lower back (coil?) freezes enough to actually freeze around wire basket. Never find anything in the pan so I'm not sure why this has occurred. Had a contract and the service rep. came out several times but it keeps happening. Contract has since expired. Ice continues to build up so there was no resolution.

Our side by side refrigerator started having problems in November of 2013. We bought this GE Profile counter depth unit in 2010. The temperature in freezer and refrig was extremely high. We bought the warranty and had 5 service calls. Panel replaced, converter replaced, had 2 calls for this. Came out, said it need replacement. It was ordered and we had to call for another appointment. This took over a month. And food spoiled. 3rd time guy came out, who knows what he did. But we were billed for a service call 3 months later. 5th time they sent GE out and he adjusted the connection of the converter. And as usual the temperature went out in a week.

The door on refrigerator side does not close unless you physically push it all the way. Our two previous GE refrigerators closed with just a push. This one lacks about an inch closing completely so it is not very obvious. So we have lost food several time by it being left open. Our very last GE appliance.

We have a GE refrigerator Model GFE29HSDASS, it is exactly a year and half old. We were told that the electrical board was bad. We didn't get the extended warranty. What the repairman did find was a wire that wasn't hooked up just hanging there. I'm not sure if this could have caused the problem or not. Usually with an electrical problem like this in a car it usually happens right away rather than later like a mechanical problem. First the button for the water quit then the reset for the water filter would not reset. My question to GE was could the wire that wasn't hooked up have been the problem causing the board to go out when the water button was pushed. The repairman did put shrink tube on the wire, never did find where it went. Also the motor is awful noisy, was told they all are. My last GE product!

Nothing but problems with GE Fridge/Freezer. Ice maker & water dispensers randomly stop working. Recently quit maintaining temps of fridge & freezer. Paid $300 for circuit board replacement. Worked for 3 weeks then again stopped working. Bought new in 2010!

1st one mother board-compressor- cooling fan- motherboard. Replacement #1 freezer works at freezes things, unfortunately leaves so much frost on everything and as a bonus everything in the bottom of the refrigerator also freezes. Wednesday the repairman will be back for the 4th time for that little problem PFSS2MIYC SS - do not buy. DO NOT BUY.

Our GE Profile fridge has been a problem from the get go. The ice maker motor had to be replaced during the first few months. The freezer door also had to be replaced during the first year because of a bad seal. During the second or third year, I noticed the inside of the freezer was cracking, and now I just noticed the fridge has numerous cracks. I knew we no longer had a warranty but wanted to call the 800 number to inquire. I get the motor parts being out of warranty, but to me this is a manufacturing defect. The lady I spoke to just wasn't getting it. I was treated like a second class citizen. Now I know how Mr. Buffett makes all his money, as usual at the consumer's expense. I don't know about the rest of you but I'm getting tired of being taken advantage of.

GE 28.6 Cu. Ft. French Door Fridge - First, let me say that we take responsibility for purchasing this refrigerator 13 months ago (1 month past GE’s measly one-year warranty), despite all the bad reviews we read online. At $1,000 off the average retail price for the size fridge we needed it was a deal we couldn't refuse.

We purchased a GE ref. french door style in late 2010. Began to use it 2011. 2012, ice maker began to freeze over. We had purchased a warranty, thank God. Tech changed entire ice maker and worked for about 10months. It froze over again, and changed the motherboard. That lasted about a day. Changed O ring or something, that did not work. Changed something else, that did not work. I believe he changed every part in the unit, except the compressor. Now GE states that it is not able to be repaired and gave 30 days to decide on a buyout for $749 dollars. Other than the ice maker freezing up, the unit works well and all parts have been changed. After reading other horror stories, I feel lucky that it is only the ice maker not working. Will never buy another GE product again.

I bought a new refrigerator for my tenant, because the GE refrigerator in situ (all of 7 years old) wasn't working properly. I was told by the repairman that it would be cheaper to buy a new one than repair that one. So I bought her a brand new one. Idiotically, I chose another GE. Within a week, my tenant was complaining (and rightly so) about it. It made ear-splitting noises all night long, and the freezer section wasn't operating properly. Three times we called for GE repair. Three times they came out, and three times they shrugged and said "it is working up to standards." Some standards! An igloo would be more efficient.

Spend a lot of money on this refrigerator in 2007. I am on my 4th computer board, my second heater bar, my second freezer door gasket, and my second defrost sensor. The sears technician was out yesterday, (my 6th service call), $75 later I was told the repair would be $895. By the way, customer service tries to up sale you on a new warranty. From India???? Really?? GE is Junk! I will never purchase a GE product again. I used to shop Sears for all appliance purchases. Like I said I USE TO, NEVER AGAIN!! What a hunk of junk!!

Our latest "episode" with a GE product was this morning. My wife opened the fridge to find the temperature in the cooling side 94 HOT! She was frantic! We had gone to Smith's Foods the day before & spent more than I want to admit ~ She pitched all of it! EVERYTHING!! I spent the next 2 hrs contacting every GE troubleshooting phone number listed on Google! I gave up after calling every listing with NO results ~ Effort was FUTILE!

I bought a New GE Profile refrigerator Feb 2012. 6 mo. later the water filter needed to be replaced. I replaced it and reset the light on the door panel. Upon doing so the light did not go out. I called GE they sent out a TECH with a new door panel and replaced it. 6 mo. after, replacing a new water filter again I pressed the light on the door panel and it did not go out and remains red. This has happened every 6 mo. with the door panel being replaced 4 times now and 2 Techs have come out from GE and still it has not fixed this issue.

I purchased the GE Profile refrigerator. What a huge fridge! I loved it, for about 2 months! E seal on the fridge gets moldy very quickly. I have to clean & bleach it monthly. The ice maker broke 2 times. Now, my refrigerator decided to stop cooling food. The freezer is working perfectly but the fridge was at 49 for 3 days now. It seems to get warmer by the day. Well, it's going to cost us $350.00 to get it fixed! What a joke! I can't purchase one for this price but I am weary of fixing it AGAIN! A $2,500.00 refrigerator should work at least for 10 years!!!

Purchased new/installed March 31, 2009. Within the first year door gaskets started to come apart, replaced by me when new arrived no cost. 4 yrs later both did same. My cost $79.95, I installed. Starting about 2011 unit started freezing up and made such a racket I had to take a hair dryer to the lower portion vent, 5/2/2012, gave up called tech. Changed main control board $245.98. 4/12/13, tech arrived again after my call, looked at unit, went to truck for main control board, no, but unit will require additional parts, will overnight to us, see him on Monday. No show, called GE advocate, you didn't receive parts?? Rec parts 4/19/13. New GE tech arrived 4/22/2013 changed board and air tower. No charge, Noise again. GE offered a new side by side for $1100 + No thanks. We summer in MA every year and our condo checker never said the unit was noisy?? Back this year, started again. Gave up, called Sears bought new unit. Not GE, and never again. Del today 2/6/14.

More than 2 years ago we purchased a GE Monogram side by side refrigerator for our new kitchen. Two and a half years later, we are still dealing with the service department from the store where we purchased the refrigerator and GE Customer Service. The unit is functioning fine as far as keeping the food cold/frozen, however the lighting inside the unit is a major problem. The first unit lasted about 10 months. The entire ceiling light panel went out. Four service calls later we were told that the unit would have to be replaced, they could not figure out what was happening and could not repair the light. A new refrigerator was delivered and all was well until it hit the 10-month mark again. Same problem and still no solution. So far, 4 service calls and many e-mails and calls with GE, no resolution. If you don't mind not seeing what is in your refrigerator or freezer, this is a great choice for you!

Beware. Ice build up in freezer panel causes noise. Sounds like sledgehammer. Poor design.

It Froze up. Called repairman. He came, said he couldn't do anything. Told us to unplug it it was froze up. Because the insulation had worn out... Now this is a 2-yr-old Machine... so we unplug it and lo and behold, it thaw out. Why don't you recall this thing and sell something that works.

GE Refrigerator Model #GFSS6KKYESS - In mid-2010 bought stainless refrigerator with bottom freezer and water/ice cube dispenser. In mid-2013, water began pooling below vegetable bins. On back inside wall ice was forming. Called serviceman in August 2013, he put in a new motherboard, costing $300 and was to have a 90 day guarantee. Three weeks later, noticed same problem. Called again and he was out of business.

We have now had techs out 3 times to fix a problem with our fridge and freezer not maintaining the proper temperature. Our ice melts all over the freezer and then we have to defrost the fridge. We have turned off the ice maker as a temporary fix, but we are not having a new issue (in addition to the old one still not fixed) of black mold in our fridge. Could this be somehow related to the other issue not being properly fixed?

My husband and I purchased this refrigerator brand new for $3,000 when we bought our new home in Dec 2008. Nothing but problems since! It leaks and freezes over below the compartments. Ice Maker works when it feels like it. Horrible! I will never buy another GE appliance.

Purchased a new French door GE unit (GFSL2KEXALS) in April 2009. Only saving grace with this story is that I bought extended warranty - which ends April 2014. At the end of Dec 2012, the freezer starting defrosting/refreezing (after which I had to pitch food because I was not inclined to each meat, etc. that had been defrosted and refrozen - didn't need to end up in hospital). Called GE service # at beginning of 2013. A tech came out on Jan 11 and said sliders needed to be replaced - door not allowing good seal for freezer door. Order parts and installed them on Jan 9, 2013. Called GE Svc on Feb 1 - freezer continued to defrost/refreeze. New tech on Feb 8 couldn't find why it was doing this and called his office. They said to order new sensor and circuit board. Another tech installed these items on Feb 18th.

Put all GE appliances in our new home. Do not like GE but this is what the builder uses. During walk-through, found dent on our PYE23ksdcss left door. Of course this is with the water and ice on it. GE sends a door and sends A&E to replace the door. You cannot get a complete door, just shell and you need to take old parts off the old one. 4 hours later and the tech cannot get the last part (main water line) through the door because of a blockage. Now GE wants to send another shell and try again. Very bad design and tech is not sure if this one will work. GE says it will because they are sending THEIR tech, really. Builder is useless also. Don't build at the Pinehills in Plymouth, really bad.

In November 2007 I purchased a GE Profile bottom freezer French door fridge (serial #PFS22SBSSS - cost 1979.00 before taxes) along with a GE Profile glass top double oven (serial #JCB968SLSS - cost $1844.00 before taxes). They look great. As far as working ability, let's just say that I bought a couple of lemons. From the beginning I've had problems with both. My first service call was for the stove. The main oven and small oven didn't seem to work at the set temperature and the convection oven didn't heat at all.

Our brand new GE side by side stainless refrigerator model #GSH25JSDDSS which we paid $1200 for quit working after just 7 months. It started making a clicking/popping sound. It sounded like it was running so had no idea that both the freezer and refrigerator had climbed to 60 degrees in temperature until we woke up to a huge mess the next morning! We lost all our fresh and frozen food. I contacted GE and requested a replacement since it was so new which they of course refused to do. They sent out a repairman who really could not determine what was wrong. He said maybe it was a relay switch which he would have to order and that would take a week. So here I sit with no refrigerator waiting on a part that might be the problem!!!!! Based on all that I have read I am not convinced..... Looks like my nightmare with GE is just beginning. I will never buy another GE appliance again!!!!!

It looks like the walls of the freezer have expanded over time. The top two freezer shelves are not broken, but they fall down. They are supposed to rest on tiny little ledges on the freezer wall - but those ledges don't hold them any more. Our food comes crashing down, so the top two shelves are useless. This was a huge waste of money.

I purchased a new refrigerator in 2010 when I purchased my new home. A year and a half (almost 2 years) later, it began cracking on the interior. I contacted customer service and sent pictures and they informed me they had never seen that happen and they ensured me that the mechanical part of the refrigerator would be fine. They offered me a discount on the new refrigerator and would remove the old one. I didn't agree since I spent $1300 on this one a year and a half prior and since they were removing the old one I would lose out. Sure enough, almost 6 months later, it's making noise and struggling to work. When I contacted GE again, they offered me the same deal. The thing that made me angriest was that they were offering me the new model of my fridge (they no longer make my model - I wonder why) for $1000... That means I would be paying $2300 altogether for a refrigerator that should last more than 3 years!!!!! This item is obviously a manufacturer's defect and we have a washer, dryer, microwave for over four years with no issues for them. I wish they would take care of their good customers....

The icemaker drips water, always has. We purchased it new in 2009 (it came with our new home). The freezer fan grinds against the plastic and makes a horrible noise. The fridge side gets hot. I just had to throw away all the contents of our fridge because the temp was 77 degrees!! On Christmas!! Our dinner is ruined. I am very upset by this piece of garbage.

We purchased our fridge in 2007 and have had nothing but problems since then. We originally began hearing a loud motor noise, which is apparently because the ice maker was freezing over. When the fridge was built (in Mexico), they left out one very important part, which we found out after the third technician came out to replace the ice maker.

Black Mold/Mildew Covering Foam Evaporator Motor Assembly: I saw Lazaro's post and that's exactly my situation. Sounds like the foam inside the parting wall of my side-by-side refrigerator has failed. Shame on GE!

GE Profile side by side refrigerator is THE WORSE. Had to replace motor twice. The most recent last week. This weekend, refrigerator side went from 33 degrees to 100. It is very frustrating not knowing if the refrigerator is going to work on a day to day basis.

In 2007, I went to Sears and purchased all my new appliances. My GE refrigerator has been nothing but a headache. When it still was under warranty, I called GE for the warranty and was told it sounded like a main board and would cost approximately $800.00 to have them come out and fix the refrigerator that that part was not under warranty. The freezer freezes up, causing everything to ice up, then the ice maker stops working, the water stops working and the whole refrigerator and freezer get warm, ruining everything in there.

The shelves in the freezer do not fit right. Every time I fill my freezer all the shelves fall down from top to bottom. The shelves are not wide enough from side to side.

Built a new house with new ge appliance's spent 9000 thousand dollars. The freezer would just stop working. After 10 service calls and still a broken freezer GE offered to sell me a new fridge at a discounted price of 750 dollars. I did not think the old freezer would ever work so we did it. Now I get a bill in the mail for a fan that the GE technician said he replaced. He was here for 10 minutes and 6 months earlier already replace everything related to the freezer. So after many calls to ge customer relations they say it is a valid charge. It will be a long cold day when I write that check. NEVER WILL BUY GE AGAIN.

I bought all GE profile appliances Dec 2006 which I've had problems with since then. I will never buy GE again. I bought another refrigerator in in 2001. It was GE, went out, had a class action lawsuit. I never joined, just recycled it. This time no law suit but I'm left with high dollar junk. Also lost son due to he was murdered Oct 2007. I have enough on my plate. Called GE and it was past one year, actually 1 year 9 months. Refrigerator went out before one year, was fixed and now went out after 5 years. I should have joined class action suit and never bought new products from GE. Refrigerator model #pss26psta ss Dishwasher model # pdw928ooss. Beware GE make inferior products!

I purchased a GE Profile refrigerator, dishwasher, microwave oven, and 4-burner stove. Every one of these appliances has broken down within two years. The motherboard of the refrigerator was replaced because of a recall, but now our food is rotting quickly and water accumulates down the wall of the inside. Then puddles at the bottom. But only one side. The dishwasher doesn't get anything clean and leaves residue on all my dishes. The stove can't keep a constant temperature and baking anything has become a science project. For the thousands of dollars that I've spent purchasing these products and for them to fail so quickly is just not right. The company doesn't give customer support, so you're stuck with this garbage. GE appliances should not be allowed to do business, it's robbery!!

After 11 years of keeping perfect temperature levels (0/37) in the freezer and refrigerator portions of my GE Profile, I started to have the refrigerator side freezing starting six months ago. I had to adjust the freezer side up to 7 degrees to keep the refrigerator side just above the freezing level but the compressor quit completely this AM. I don't want to put a lot of repair $ into this, but from other comments on this site, it seems like a design issue.

One year and 4 months and the cheap plastic handle cracks off at the top and now I have no working handle. How cheaply made can this be???? Had an Amana one for 15 years and no problems till the end of its compressor days. One year and 4 months and bam... I go to open it and it breaks off.

Using French door fridge (PFE29PSDASS) since May 2013. Twin chill is a plus... Water on the door drips at will and if it remains on the tray for any length of time, I end up with a water stain. The tray has been replaced once. When the warranty expires I will have to pay for a tray replacement. Ice is clumped and needs to be retrieved from inside. GE claims the appliance is working as it was designed to... Cannot afford to replace appliance...

Our fridge is 11 yrs old now. For the last 5 years, we have had repairs on this. Every time it has been the same problem, almost a yearly repair. This year, it had broken down twice. The issue is that the circulator fan gets frozen and stops circulating the cold air from the freezer to the refrigerator and the whole system breaks down. The fan has been replaced on multiple times, wrong items were replaced once, a missing part was found once and the problem just persists.

I have a monogram built-in refrigerator. It broke. I called GE. They came out and repaired. Still didn't work. Said they could not fix it and the part was under warranty so I should get a new one. Was on the phone for an hour with an "advocate" who told me they don't make this model anymore. They can give me a new one for $3,000. Asked to speak to a supervisor. Was told I had to speak to her because supervisor would tell me the same thing. Did get a supervisor and $1,000 off. So for a part that was under warranty, I was penalized and had to buy a new one because they couldn't fix my refrigerator. Also, these so-called "advocates" are useless. Mine didn't answer his emails or phone. Message on phone was he would get back to me in 1 to 2 working days. I don't have a refrigerator and he is so busy he can't return my calls or email.

I have had this refrigerator since 8/2007. Up until July of this year, no problems. Since then, the GE repairman has tried to fix the problem of the freezer and the refrigerator, not holding the temperature. I paid $400.00 in July to get basically all new parts. The last repair visit was on October 9. Up and running until the next day. Both the freezer and the fridge temp was 45. I called GE consumer relations and they offered to put the $400.00 I paid in repairs towards a new model that will cost me $1150.00 but lists for about $2500.00. The new model offered does not come with a water dispenser. At this point, I guess this is the best way out of this mess. I was surprised that GE offered this type of settlement.

On 9/28/2011 I bought a G E refrigerator model # GSH22JGC Serial #GV224435. Along with several other appliances. On or about 8/24/2012 GE replaced the ice maker in said refrigerator. Reason: broken plastic parts. Today 10/11/2013 GE service rep (813-781-5345) called while in route and told me I needed a confirmation number for him to replace this replaced icemaker that is broken with apparently the same problem. 11 or 12 months is all this unit lasts. I expect, after spending thousands of dollars, that any manufacturer would want to satisfy a customer, especially with recurring problems for a faulty product.

If I could rate my experience less than zero, I certainly would. I purchased a GE Microwave oven and, less than ten months after its manufacture - not the purchase date but the actual date of manufacture as posted on the manufacturer's label - the paint on the inside of the cabinet began to peel. At that time, they initially ignored my complaints until, after the third or fourth contact, they agreed to send out a service person to check the problem. The end result? They agreed to sell me a new microwave at a discounted price! Now, bear in mind, I had owned the oven for about seven months at this time and they were offering to sell me another one for around six or seven hundred dollars! What a deal! And then I could start saving up for the Next Year's model!!!

Seven-year-old side-by-side refrigerator (PSS26PSTA SS) keeps on getting mold often clean and clean make me sick. All my fresh food and egg are freeze. I want to buy a new fridge but not GE. Hope the other brand is better.

Our GE Profile Built-in Fridge broke down within the one-year warranty. GE service changed the Main Board. A year later, when the fridge was not under warranty, the fridge broke down again. The main board and the motor fan were no longer working. I contacted GE and they kept telling me that the fridge is not under warranty but that they understand my frustration so they can offer the parts at 50% discount and warranty the parts for 5 years. We have home warranty (thank God because the parts are SO EXPENSIVE. The parts alone would cost $960), and the technician hinted that the way the fridge is designed, the main board will keep failing because it's close to the compressor (which naturally needs to get warm to compress the gas to cool the fridge). In summary, there is a design problem. I would NOT RECOMMEND GE Profile built in. It failed twice within 2 yrs which means min. $300 in groceries. We had to buy a backup fridge. I wish I did my research!!!!

Bought a new GE Profile back in 2007. After about 1 year, I notice black mold, cleaned it and about a year later, the same. This weekend, I looked and the mold was back so I took all the interior panels out and it was all black with mold. I think the insulation that they used is what's creating the moisture and mold and this insulation can't be replaced. Looks like a design flaw from GE. GE cannot expect a consumer to take all interior parts out and clean. Not happy and from what I have read from comments from their consumers, GE really does not come to the rescue.

I wrote a complaint back in June about all of my GE appliance problems including the multiple times my refrigerator has gone out. Well, it's out again! Repair guy said to us that this refrigerator might be wired wrong and that's why it keeps going out. Currently it is sitting with the door ajar. Food is in the little, 20 year refrigerator in the garage we have as a back up to this big, built in, fancy, and expensive GE refrigerator that consistently goes out.

Just about 5 years ago, we purchased all new GE Profile products for our kitchen and honestly never had a single problem with any of them until about 6 months ago the freezer started giving me trouble. I have the French doors with the bottom freezer. The ice maker would dump out ice but then the ice would melt. Felt like it was happening every couple of hours, like a 12-hour cycle? They have been here 3 times already and I am waiting now for the 4th visit. They replaced some type of plug and claimed the unit was not getting enough airflow through the back (never had a problem with that in 4 1/2 years) so my husband cut a hole in the side of the cabinet and placed a vent to allow for additional air flow. But the problem was back within a week. Second repair man said the compressor was going (not gone but going) but he had to order it and come back. That would be the third visit but the next day same problem. So here I sit waiting, we did purchase the extended warranty for the appliances and they are up this month. I will see what happens.

You be the judge before you buy GE. We purchased a side-by-side refrigerator some 7 years ago. It's been a total 7-year lemon. I can tell you we would never buy again another GE appliance in a million years. It has been repaired over and over again, numerous motherboards, the motherboard behind the dispenser as well. The ice maker went belly up, no ice, then it totally went haywire and all we could get was crushed ice. The heaters have been replaced about 4 times. We were frightened to go away on holiday, afraid of what we might find wrong with the fridge when we got back.

We've owned this expensive GE unit for 6 years. After the first year, it has been nothing but trouble. Ice maker not working, freezer not freezing, smells, mold and now the refrigerator side not cooling. Last GE product I will purchase and I'll be sure my children know to avoid their products as well.

I bought this side by side GE counter depth refrigerator that has custom wood panels in April of 2008. It worked fine for 5 years then started leaking from the cold side door. Had GE repair out and they put a support piece in that fixed that problem. Shortly after that the freezer door started leaking. Had the repairman out and he replaced a plastic tube that didn't fix the problem. After researching the problem he finds that a new door is needed. Only problem is that the door is no longer available. GE offered to replace the fridge for $2900 dollars. I paid $4800 dollars for it originally.

Our 5-year old GE side-by-side refrigerator freezer wasn't cooling properly so we called the repair department. After the service man checked out the freezer he stated that it was leaking refrigerant and would probably cost about $800 to repair it. We were shocked to say the least. We were told, by both the repair man and all the various appliance sales people we visited later that day that, these days, we are "lucky" if a refrigerator lasts five to seven years. The manufacturers are using parts from China that are made so cheaply that the things just don't last. I find that deplorable.

I will never buy another one of these appliances again. Only managed to get it fixed after coming across this forum and saw Barry’s recommendation of www.agsrefrigeration.co.uk who replaced the fan motor when previously I was told by other companies that I had a problems with the circuit board or something to do with gas. What a bunch of losers and why is it so damn difficult to get hold of GE parts in the UK? They shouldn't sell their appliances if they haven’t got anyone to repair them.

I was given a GE fridge GTS 16kmbrww from my building management. This fridge is disturbed to everyone in building. I am on a fix income. So I can not go out and buy a new fridge. This is my second fridge from the building. Both fridge DID the same thing. Other people in building have same problem. Food freezes, is not in the freezer, threw out eggs, milk, sour cream, even crack some jars. This fridge give me a mess all the time. I never know what is going to freeze. We are not talking about the freezer. We are talking about every day food that goes into the fridge. This 2 door freezer, frost-free, 16 inch one door top for freezer, reg. door where the food goes. This in not a side by side. Freezer is too small to put food in for one person. Unable to put in ice maker.

I purchased a GE Profile Bottom Mount Refrigerator Model PDS20MBSBWW from the Home Depot in September 2006. Almost from the beginning, the refrigerator was unsatisfactory. It made loud noises - very loud knocking and gurgling sounds as if there was air or some kind of liquid flowing through the cooling mechanism, but it initially kept food in both the refrigerator and the freezer reliably cool. The interior cabinet design was poor, however, and I found it nearly impossible to store any type of large bottle or container without laying it on its side. It was also very hard to locate anything on any of the shelves because they were cramped and so close together.

My freezer began to warm up on a Sunday evening. My husband contacted the support desk and was directed to adjust the temperature and call the following day if the problem persisted. No mention of doing a diagnostic. The problem persisted and I called support. They then informed me that a diagnostic needed to be done over the phone. I was at work so had to leave later in the day and then do the diagnostic. The problem was my compressor. At this point, my freezer and main refrigerator were both warm. A support person was deployed the next day (after much persistence on my part to not to delay it for a few days). This support person came in and asked why my energy saver was on, then turned it off and said it was not the compressor but possibly would need Freon. He left me a number to call about this.

GE Refrigerator model #GFSF6KKX - Purchased this lemon in or around 2007 and have nothing but trouble with it ever since. Paid around $1900; after repair people had been to house about 8 times in two years, I was told that they would give me $846.00 on a trade! Thank God for the extended warranty. Repair person came out today (8/23/13) and said that they would have to order a whole new motherboard plus other parts; would call when they come in - hold your breath & that we would have to turn the box off for 24 hrs prior to repairs being made. Who pays for the lost spoilage and buckled floors? I would not touch another GE product ever again. They are all lemons!!!

First of all would like to tell you that if you purchased at a local Home Depot they are the ones responsible for anything that happens for the 1st 90 days or so. It sounds to me that the ones at fault are Home Depot and the technician that install the unit in your home. Same thing happened to me when I purchased a GE Profile unit from Home Depot. After the 3rd refrigerator from Home Depot in 45 days, asked for a refund and bought the same unit from Sears and they offered free installation and have never had an issue since but Home Depot they just don't care about how things get delivered. So GE products are great, strongly recommend it, but get it from a store that really know their appliances, not Home Depot.

By far the worst company I have ever dealt with! Sludge in 2007 Refrigerator Dispensing System. Charged me $84.95 and they sent a Tech out on 8/19 who stated he does not know how to fix or clean it. Called GE again stated they would send another Tech out on 8/23. The Tech never showed up! I waited 2 hours. Only for the same tech to call on the phone. I called GE again. Supposed to send different tech on 9/2. My husband is very very upset. At this point we will never buy another GE product again. We purchased a GE Stove, Ref, Dishwasher and microwave. When these appliances go we will not be buying GE. Technicians should be able to service and maintain the appliances they build. Model # GSS250GTGWW.

A shoddy GE appliance & their incompetent repair service.

Purchased a GE Cafe fridge from Home Depot. Took the delivery guys 3 tries to bring me one without scratches on the stainless steel. Finally get one after a month. First month it starts leaking on my floor. Service tech can't find anything wrong with it and in the process of sliding it back in, scratched the whole side. GE Customer Service does not care and will not do any thing about the problem. Don't buy GE.

Side by side GE Profile stainless steel lasted less than 2 yrs. Freezer does not work right. Won’t keep things cold at 0 degrees. Drips melting ice from inside ice dispenser which leaks water all over your food and then re-freezes. GE store does not care. One yr only. It’s too old. Got a repair guy to come out and he said it needed a charge. "Fixed it" and charged $ me. NO different. Buying a new fridge. NO way am I paying to troubleshoot a 2 yr old fridge. DONT BUY!

About 4 WEEKS ago, I called GE to let them know that my 7 yr old Refrigerator was "OUT". Same thing happened last year. That occasion, I was able to get it running. This time, no such luck. GIVEN THAT I AM A SENIOR (75) and it is July/Aug (and I take meds that need to be in the fridge), and here I am with NO working fridge.

GE Profile Side by Side Refrigerator - GE Consumer Relations Failure. Purchased the high end looking GE French Door Style refrigerator in 2010 - about $3,000 purchase price. Just outside of the one year warranty, the refrigerator stopped cooling sufficiently. Spoke with GE Consumer Relations Department, and they agreed that although just outside of the one year warranty, the refrigerator should not have failed; GE extended the warranty for one year. I lost use of the fridge for 2 months in the middle of the summer.

We purchased GE Profile 3 and 1/2 years ago. In the past 2 years, we have had the repairman at our home 5 times. First incident, it was leaking water under the meat drawer creating a sheet of ice. The motherboard was replaced for a few hundred dollars plus the service call fee. Second time, the same problem except the freezer was not freezing food properly and ice looked clear and watery. Another motherboard was put in and a new ice line... 3rd time, an addition of Freon for the same reasons. 4th time, more Freon added and lines cleaned and dusted... 5th time, GE agreed to waive fees, but could not give us a warranty for any parts. I agreed, but now the freezer is not freezing at all and the ice makers isn't working at all. We are using our cheap overflow fridge/freezer in the garage to hold bags of ice and frozen foods. Amazingly, that fridge works great. I will not call GE repair again. We will be purchasing a new refrigerator this weekend. I wish I had read all the reviews before purchasing the Profile. It has been a big expense and a colossal waste of our time. GE has offered to give us $200.00 towards a new GE refrigerator... No, thank you.

We purchased a GE Profile in Oct. 2011 from Sears. Also purchased additional service protection. Two months in the Sensor broke on the fridge. Everything in the fridge froze. Then the liner had a hairline crack due to it being frozen. The technician even said there was no sign of impact. Sears would only stick plastic over it. (We did not allow that due to germs around the plastic.) Then the ice maker broke. Again Sears only has a Mon. or Friday repair days. 6 weeks later it was fixed. Then I was getting so many ice cubes, that I would open the freezer drawer and they would fly out everywhere. Not long after..... the freezer went up to 18 and fridge to 48. Sears once again came, but it was cooling down by then..... but they ordered a new circuit/electronic board. 1 week later, when it was changed, it had a burn on the circuit board. NOW the ice maker won't again. I called Sears to have another technician come out. Ends up the technician was told it was for our microwave. Frustration with Sears!! Had to buy a dishwasher a month ago, went to Home Hardware, NOT Sears. When is enough... enough?

I have what I consider an expensive Profile refrigerator that has been more trouble than its worth! Purchased 3-3-11, replaced the dispenser interface board (under warranty) 9-29-11, second repair. 9-29-11 replaced the dispenser interface board and the mother board. NOW I'm told it needs an inverter board... Good thing I did purchase the extended warranty plan, only problem is now the warranty company tells me I have exhausted my 5-year warranty. Of course the fine print reads that they will only spend a certain percentage of the refrigerator's value to fix it!! Not sure what my opinion is on the warranty plan, but I'm sure I'll be buying a refrigerator sooner than planned and even more sure it won't be a G.E.

After I sent letters to the corporate office with all past correspondence with their Appliance group, I was contacted by the president’s office and offered a better solution. Not 100% of what we wanted but significantly better than previous offer. I am happy that corporate took the time to try to resolve the matter.

GE Gold Refrigerator - The ice maker is damnable. Drops cubes into the bottom of the refrigerator door (ice container is door mounted)... Ice chute constantly clogs and freezes ... Ice taste funny despite built-in filter... Ice container must be emptied weekly to prevent ice at the bottom from becoming super cold and sticking together. Paid far too much for this refrigerator to be having these problems. No more GE.

I am a GE inventors and consumer of home appliances. I purchased a refrigerator along with other kitchen appliances when we did a remodel of our kitchen about 6 years ago. From the beginning I have had nothing but issues with the refrigerator and have placed over 20 calls to get it fixed and/or replaced. We purchased the extended warranty and it is so bad that they will not even extend it another year at this point. Through the years we have told GE and the warranty company that this is a lemon and asked for a replacement model. It was declined and now after 6 years GE has agreed to give us a discount.

I purchased a GE Profile refrigerator in November of 2007. I bought the extended warranty as well, and during the time that was covered, I had no issues at all. As soon as the warranty expired, my refrigerator began leaking water and forming what the technician termed an "ice ball". I was told that this was a common problem and that I would need to purchase a heater kit. After much complaining, they offered to cover the cost of the kit, but I have to pay for the labor and of course, the trip fee. I am so disappointed with GE and their lack of true "customer care". Apparently this is a problem with many of the Profile models, so I can't understand why they won't issue a formal recall to pay for the fix. It shouldn't be the customer who has to pay.

I have had a repair service come to fix my cooling system as my freezer has frost all over and the refrigerator will not work at the correct temperature and I have to constantly throw food away. I have called GE and they are sending someone to check out the problem but I have to pay for it. I feel for a product that has only been purchased not even 2 years, should not brake down. Very unhappy and GE should replace it.

We bought our refrigerator in 2000, and it worked great for about 10 years. Two years ago the fridge stopped cooling completely. I called GE services and it took them one week to fix the problem. Unfortunately, within a year the same thing has happened again. I called them and the response was "You have to pay again to fix this problem." What I don't understand is why these problems occur again and again. Why do I need to pay? They should fix the problem, do a complete job and not charge me any money for their mistakes. My advice to you is don't ever buy any GE product. They have bad service, they don't answer their phone, and they are really rude! Stay far away!!!

I have a 2 and a half year old GE profile French door refrigerator with the bottom freezer. I have had two repairs since I've owned this product. I am nearing the cost of half the refrigerator in repairs alone. Somehow, these "new" refrigerators are sold as ecologically friendly since they use less power. Well, just how friendly can it be when you have to take it to the landfill in a couple of years? My first refrigerator lasted 25 years and the next one is still running at my sister's cabin. This GE piece of junk probably won't last another year! Environmental, my foot! Now wonder everyone wants to sell insurance, you'll need it!

The refrigerator was purchased in 2008. In 2012 the refrigerator stopped working. I discovered that the bottom thermistor had shorted out and got so hot it burnt a plastic gasket on the back wall panel. Now the gasket does not fit properly. I replaced the thermistor and the refrigerator began working again. Now in 2013 the refrigerator has stopped working again. After checking again, I found that the top thermistor has shorted out due to the wires being burnt together. Can I hold General Electric liable for defective thermistors or defective wiring?

Bought this refrigerator in November 2007 for approximately $1,800 from Sears. We have had nothing but problems with it. Bought the extended warranty through the store at the time of purchase. Had the service department out three times for ice maker issues, but it's still broken. Finally gave up on the ice, and are currently having leaking into the bottom of the refrigerator now that the warranty has just run out. I have bought numerous appliances and would never recommend a GE Profile appliance to anyone. This has been nothing but problems. Very poorly made.

It's a fridge from hell (!!) beautiful when it works, but with issues. The TEMPERATURE just shoots up on both sides every once in a while for no apparent reason and it goes for days. The Freezer side goes high to almost 50 degrees and the other side to b/w 57 & 60 degrees. The CONTROLS DON'T work. When you press to lower the temps, the temps jump back and up immediately. The filter is new and everything seems okay. We have lost much. The FREEZER stopped dispensing ice (crushed or cubes) almost a year after purchase. Ice cubes are made and after the bin is full, the motor will not roll and no ice is dispensed. I have called GE a couple of times to get troubleshooting tips and the result is no good. They always steer you towards the repair department, very simple steps that should have taken them 5 to 10 min. to help a customer. It looks like they don't care too much about customer satisfaction.

I am at month eight, and I cannot get anyone from GE to come that knows how to fix my Cafe-style refrigerator. The freezer door keeps getting frozen shut, and the temperature in the freezer goes down! I have had to defrost the refrigerator six times in two months. The doors need a push to close. The drawer handle is loose from so many people pulling on it to get it open. A $2,500 lemon. And the ice machine worked for a week only. They told me I needed a new filter every six months, but I could avoid the cost by putting a plug in it so it will make ice. It does not.

GFE29HSDASS Refrigerator - Styling and looks are great. The noise level when the thermostat clicks the compressor on and the noisy compressor are unbearable. The compressor can be heard from the den with the TV on. I will never buy another GE product. The service man said that this is a common complaint. Beware. Don't fall for the good looks. My KitchenAid dishwasher is quieter.

I bought a GE French door bottom freezer unit in 2010. We had problems with the delivery and then had damage to the freezer door which had to be replaced. The serviceman came out twice as he did not install the new door correctly. Since then, the door that is supposed to close by itself does not work very well. Ice builds up on the tracks. I was told to use WD-40 once a month to help with this problem. Now, we have a new problem that water seems to come from the back of the freezer and trickles into the well at the bottom of the unit.

We purchased a GE refrigerator 3 years ago, went on vacation last week and came home to the worst case scenario... An entire refrigerator full of spoiled food. After contacting nearly 30 different reps from GE and getting nowhere, I am extremely frustrated to say the least! One rep offered to discount the part and after a little research, I determined this was regular price elsewhere. After I gave her the part number off the refrigerator, she insisted that I need a different part number and she sent it - as I tried to tell her the part number she sent was wrong! We called and she said she would send the correct one overnight.

I purchased PFS22SISBSS refer/freezer from Lowe's in October, 2007. Problems? Yes: dented door, defective ice maker, Misleading Information re frequency of water filter change, blown motherboard and blown motherboard. The dented door was replaced by the original salesman. I received a new ice maker from GE and was told I could replace it myself. I was then told that the water filter had to be changed every 3 months (not 6 months as advertised) in order for the ice maker to function properly. Cost per filter is at least $35 apiece if you shop hard online.

GE Monogram items purchased - 6 years ago we purchased and installed an entire GE Monogram appliance kitchen: cooktop, cooktop vent, dishwasher, built-in full sized freezer, built-in full sized refrigerator, built-in microwave, built-in double ovens and a wine refrigerator. We bought these all from Pacific Sales for a total purchase of $18,000.00 + tax and installation. Installation was contracted with the preferred Pacific Sales installer in our area. Albeit they are independent contractors.

Absolutely the worst experience ever. The home came with all GE Profile appliance including the fridge. ALL HORRIBLE. When GE came out the 6th time to repair fridge, the guys said it was unrepairable and then GE said, "Sorry, it's not under warranty anymore." THEY FIXED THE SAME PROBLEM 5 TIMES!! This is obviously a factory error. PLUS, we have talked to several neighbors who have had same/similar problems. I am filing for a small claims suit against GE on Monday. GE is LAME!!!

My GE side-by-side model GSL25JFXNLB has had problems since purchase (27 months old). At 4 months, the ice maker failed. It was replaced under warranty. At 11 months, the ice maker failed again. It was replaced under warranty. At the same time, the repair tech noticed the freezer compressor was bad so it was replaced, under warranty. Now, the freezer will not get cold and the ice maker won't work. Now that the unit is 2+ years old, GE wants me to go through an authorized repair provider at my expense. I have already lost 3 days of pay and a freezer full of food. GE does not stand behind their products OR their repairs.

We bought all GE Profile appliances just 5 years ago. The dishwasher leaves grout and spots all over glasses. The stove shuts over if it gets above 400 degrees and the buttons freeze and won't work. THE FRIDGE is the worst. I constantly have to wipe out mold. The ice maker already went out - I had to replace. The fan in the fridge went out and I called service to have it replaced - $99 service charge plus the part and labor almost $400... He was here literally 15 minutes! Now, the only person to touch it is GE repairman and, lo and behold, now the little ice shoot door that is supposed to close all of a sudden gets stuck causing frost/ice formation in the freezer AND the water line leaked (we KNOW there was no leak whatsoever before the service call) causing severe water damage to our wood floors, cabinets and even entered the adjoining room wall and cabinets. Our entire kitchen has to be replaced. Thanks, GE. NEVER again will I buy a GE product.

GE Refrigerator Model # PSHS6RGXCDSS - For the last 1 and 1/2 years, we have had a problem with the shelving and baskets in the freezer falling. I have been thinking that it was the weight of the items but after close inspection, it appears that the interior walls have expanded. Just recently, the cup drive at the rear of the icemaker auger broke. On June 14, 2013, I phoned my extended warranty company about the cup drive and the shelving problem. They advised that the plastic cup drive part was not covered. They also advised that the shelving problem was not covered either as the problems seem to be a design flaw. They gave me the number to GE's customer relations and I called. GE's response was that for around $230, they would send me a shelving conversion kit to rectify the problem.

I have had my GE Profile french door refrigerator for 5 years. I purchased it at Lowe’s and had the extended warranty that expired 6 months ago. I had a serviceman out several times during the warranty to check the fridge because my food was freezing in the refrigerator. He told me to keep the energy saver switch in the off position. My icemaker stopped working a year or so ago but started working again and the plastic parts in my freezer are breaking due to the cold and ice. Now my icemaker is not working again.

GE refrigerator gss25lgmfww - I've had this refrigerator for 11 years. 3 years into it, the motor that crush and dispense the ice went bad. 7 1/2 years later, the motherboard shorted out. Looking at the underside of the board, it had flash marks from being so close to the metal frame of the refrigerator, no flash paper to protect it. At the same time, the temperature controller shorted out due to the motherboard going bad. It was impossible to clean the coils in the back of the refrigerator. Very poor research and development. I've had other GE products that also haven't lasted long. This will be the last GE product I purchase. Years ago, a refrigerator would last decades. Now you're lucky to last maybe 10. The government needs to come in and require them to warranty them for at least 15 years. If not, we'll be filling up a lot of dumps really quick. I had a friend who went to China to see about manufacturing an appliance. The first question asked to him was, how long do you want it to last?

First, the refrigerator has always dripped condensation off inside the fridge since the date of purchase. This past weekend, the refrigerator put itself in defrost mode three times in five days. The refrig ticked like a time bomb, had an orange light glowing in the back of the freezer and had the normal "defrosty" smell. Unplugging the refrig to stop the defrost and get the unit to reset does not work. I was forced to call the repairman who replaced the freezer fan, which NEVER did work correctly. The temperature control and timer in the defrost unit was also changed. The result? GE billing me $200 for repair.

GE PROFILE PGCS1RKZSS - We bought this refrigerator in January 2012, and the one-year warranty expired in January 2013. This is a french door, two-drawer freezer. Frost has built up on the freezer drawers for the last two or three months. There is condensation periodically on the door dispenser. Today, the service tech came out to assess. He called GE Tech Support but got no help. He suggested we replace the seals on the freezer drawers and called the store to get an estimate for the parts. The store was unable to give him an estimate at this time, so the tech will have to call me with the estimate.

For the last eighteen months, I have had numerous problems with my GE Profile refrigerator. Five visits from GE repairmen and now they say it was the motherboard the entire time. NEVER buy GE appliances. I was stupid and purchased 8 for my new home. READ all the warnings and take them seriously unless you want to be sorry.

GE Profile side by side Refrigerator - 3 years old: A few weeks ago, we tried to use our ice maker on the door and it would not work. The water works but there's no ice. We removed the bin and found old ice that looked cloudy and shrunk in size. We dumped the ice out, put the bin back in and waited to see if ice maker worked. It would not. However the water worked. We then started noticing that the freezer was defrosting and the refrigerator was warming up. We checked the settings and it read 37 in the freezer and 57 in the fridge. We tried to set them back to factory settings which was 0 and 37; however, the settings would not hold.

Purchased the refrigerator in July 2007 at a cost of $2,250 + tax AND took out extended warranty. During the extended warranty period, I had a serviceman come and inspect the ice cube maker as it didn't shut off when full. He looked at it at the time, but advised it was a design flaw and nothing could be done. Fast forward to last 2 weeks, extended warranty expired 2 years ago, a different service man called as the freezer compartment was not freezing with wide movement in the temperature and eventually the fridge department was acting in a similar way.

I have a new home built by Ryan Homes. I have GE Profile appliances. My refrigerator is falling apart! Every time I open the freezer door, my shelves collapse. My refrigerator door is falling off... The light burnt a hole through the plastic cover... I've written a letter to complain about this and have not heard a word. This refrigerator is differently defective. I need to hear from GE to replace this defective refrigerator... model #PSHS6RGXCDSS, serial #GS402716. Made in Mexico! Household refrigerator 82NK. HELP!!!

I bought a new GE fridge, freezer on the bottom, in 2008. I had the repair guy out today for the third time for the exact same thing: not cooling. He replaced a board. A month later, he had to come back and replace it again. Now, 8 months later, he's either got to replace it again OR we will be buying a new fridge and it darn won't ever be a GE piece of crap.

Last week in NYC, the temperature got to over 90 with humidity. True to form, my GE Profile got hot. Now I'm waiting for service. Last night I was told it would be 36 hours before I get a tech to do the repairs. They changed the "motherboard" and all is well. I honestly have had this problem since I have the POS 6 yr. Service has been to my home eight times already. NEVER, EVER will I EVER purchase a GE product. AVOID them. This company finds way to avoid Federal Tax, their stock never recuperated, they just are not an honest company, nor do they obviously care about the consumer.

In 6 years, we have had to replace 4 relay switches requiring many service calls and the disposal of all our food, $650 compressor. Now we are told the unit has Freon leak with an estimated repair cost of $400. Our GE dishwasher, also a POS, has required a new control panel and heating element. We will never buy another GE product again.

We purchased GE Profile Refrigerator at the end of 2009 thinking it would last us 15 to 20 years like our last refrigerator. But to our surprise, the ice maker is not working and there seems to be a problem with it defrosting all over our floor. Service man came out on June 3, 2013 and told us that the parts will take a week to come in. So after he left, I called GE customer service. One of the things they told me was that I could get a discount on a new refrigerator. I said to the person on the phone, “Are you kidding me? I spent over $2,400.00 on this piece of crap and now you want me to buy another one.” If your refrigerator is leaking, one thing you can check is remove the deli tray that slides out and see if there is water or ice under it. I had ice that was 1/2 inch thick in mine. I am so mad that I trusted GE products.

I have the GE Profile refrigerator for several years now that I bought for over $2,000. Every summer, the refrigerator wouldn't cool. The temperature displays 66 degrees, and I have thrown away spoiled food several times. I contacted GE many times about the problem. Last summer, they sent out a technician to fix the problem. The technician changed several parts and the refrigerator starts cooling again. However, since the weather increased to 80 degrees this year, I am experiencing the same problem.

All I can say is what a major disappointment! We have had our GE side-by-side refrigerator for less than six years, and have had to have it serviced three times. It has issues with defrosting properly. It's a piece of junk.

GE Profile freezer problems: The ice cube crusher and dispenser have always sounded like they will break at any moment and in fact, have. We replaced parts, but it still clogs constantly and barely works to dispense. Now the freezer is set for -6 but swings from 0 to 13 and seems to have settled on 8 today, all day. I'm thinking I'd be a moron to spend more money on it now. Oh, and I sold my GE stock. Why was it doing good? The product I have sucks and the fridge shelf that's built to fold back to make room for tall bottles also folds back to dump your stuff on the floor.

Armoire fridge with 2-level bottom freezer (11/2010). The fridge door seals are tearing after 2 years. One person household. Too much water around the freezer door seals, constant mold/mildew on fridge and freezer seals. Lysol every week. Opened less than 5 times per day. The ice maker doesn't know when to stop. It drops ice into the interior door when too full. I have to shut off every few days. Lots of water on the floor due to ice jumping from drawer to floor.

After paying $3,000 for this piece of junk (GE Refrigerator), I am ready to paint it yellow and put it in the front yard with a sign on it. Worked fine for two years, and now we have to keep all the frozen food in our 20-year-old Frigidaire that is in the garage. Glad that I am not the only one, but you would think that GE would stand behind their products.

I have a GE Refrigerator (Fridge) with model no. GSL22JFPHBS and serial no. RG202756 that obviously is a lemon design, and I’m not happy. The main control board has failed. Symptoms are similar to those described by many other owners and service technicians. I contacted GE in the USA today and they confirmed that this model of GE fridge was produced with a main control circuit board that had suffered from higher than acceptable failure rates (MTBF). The warranty on the main circuit board was extended to 5 years as a result, a portion of which covered only the part replacement and did not include the labor to do the replacement (this is fine because any grade 6 student can do the job in under 10 minutes with a 1/4" nut driver).

On 4/21/2013, I noticed my fridge was not working so I went to Home Depot where I made the purchase. They gave me a business card and referred me to GE. However, it was a Sunday so I called first thing Monday morning. They schedule an appointment for Tuesday 4/22/2013 between 1 and 5PM. The tech they send was named Omar. My husband was home so he showed him what was going on. So he went on change the motor of the fridge, which was not the problem. So he orders the parts for what he thinks was wrong. He didn't try to diagnose the problem. He automatically changes stuff. However, he orders the parts and they send two pieces and both pieces are not the correct parts.

First, the ice flap at the dispenser started to fail to close. I called a service tech and was told that the doors were not designed properly, and that the ice flap was just a start of the problems. That moisture around the door seal was caused by poor design. I contacted GE customer service about the doors after discovering online that there had been a recall on them, but that it had expired. Customer service rep was extremely rude and stated that if I wanted the problem fixed, I would have to pay for the doors myself and that they would pay for the service call. Wasn't having that so after many calls and being passed along to different supervisors, I finally wore them down and they agreed to replace them at no cost. The repair guy arrived and exchanged the doors. He stated that I was one of only a few that he knew had gotten it done for nothing, as most customers had paid almost $500 for the doors and shipping.

Our stainless steel fridge has had endless problems. We purchased an upgrade in our new build GL home to get this fridge regretfully! Since day one the handles fell off numerous times. The plastic around the control panel fell off and the fridge has a mind of its own. Sometimes it's cold and sometimes it is not, but it never maintains a cold temperature. Sadly it is less than two years since we've had it and it completely broke. It will not be covered under a warranty because they only give a one year, well, because they likely know their products will not last much past one year. We also have 3 other stainless steel GE products and yes, they have all broke or had major problems. I will never own a GE product again ever! Rather than pay to get this piece of junk fridge fixed, we are having it hauled off and buying a real fridge!

I just had GE Profile appliances put in during the summer of 2012. It is now spring and I have had the GE service techs out here 5 times! I am so unhappy with this company! I will never buy this brand again! First, my built-in oven took 4 service calls to fix. Now, my built-in refrigerator will not cool in the freezer section. These appliances are not even a year old! The service calls are also absolutely ridiculous! It takes one visit to diagnose and then it's a crap shoot as to ordering the correct parts and then they reschedule for the next week! So if your refrigerator breaks, you will not have one for at least two weeks and then maybe you will get it fixed. I will never buy GE again!

I bought a new GE Monogram built-in refrigerator and freezer in October 2006. I chose them because they looked liked Sub Zeros, but were less expensive. I paid nearly $7,000 for the pair. Since day one, the refrigerator never got cold enough on the 6 setting so I have kept it at the 9 setting. Additionally, it does not dehumidify; hence, black mold grows in the interior and it creeps into sealed food jars. Because of the excess moisture, the shelves and anything else made of metal is rusting. I have had to take apart the interior every 6 months and clean everything with bleach, dry it and put it back together. I also keep two desiccator units inside the fridge to slow the mold growth.

I purchased all new appliances when I renovated my kitchen. The GE Profile refrigerator does not maintain cooling and is now growing mold inside. It has been repaired multiple times. Profile dishwasher has been repaired multiple times for leaks and display issues. Profile oven cannot fully clean due to codes coming up during the cleaning process. How has the US government gotten involved with this thieving company? I want to sue them for all new appliances that I will purchase from a competitor. Government is involved in things except when you need them. Help!

GE profile Artica - Perhaps the worst single appliance I've ever purchased. It never worked correctly, expensive to repair and constantly giving us troubles. I would strongly recommend against purchasing a GE refrigerator.

I purchased a new GE stainless steel side by side refrigerator in 2007. I started having problems with the water dispenser three months later. About two months after that, I got no water! Still to this day of March 17, 2013, I have no water. My refrigerator started making a horrible loud noise in 2008 and has only gotten louder as the years past. My ice maker blade broke into two places so at this time, that's not working either! The warranty was out last year. I don't have money to purchase a new refrigerator at this time. I have to call a repair man! I hope it won’t cost a lot of money. Thanks a lot GE!

It seems I'm not the only one who has been having problems. You guys are lucky. Over here in the UK, we have no choice in that GE no longer operates in the UK, so if you have one of their lemons, you're struck. It can take months to get parts, if at all possible, and it's a nightmare getting a hold of someone capable of fixing their machines, which we found to our cost. After several different companies, along with their inept engineers, I got lucky that one of the fridges at my place of work had broken down (another American-style monster) and that the service company, AGS Refrigeration, would be attending then. I managed to get a hold of the engineer servicing the appliance. To say the least, after a few minutes he knew exactly what the problem was and I am glad to say that he attended to and rectified the fault when all the others were unable to. P.S. Can anyone let us know why GE won't supply parts direct to the customers in the UK?

I have been calling and complaining about the same issue since I purchased this close to $3000 Fridge a few years ago. Too many times, the same issue of not keeping cold comes up; they replace/repair the same part and a few months later, it happens all over again. We have eaten/drank unknowingly spoiled food many times when this happened till our kids let us know that it's spoiled. When we checked the temp., it read 48. This has been a lemon from day one and I demand that it be replaced because we are so tired of this inconvenience and expense that we shouldn't have to live with.

I bought a GE Profile Refrigerator model # PSCS5RGXCFSS in June 2010. I did not buy extended warranty. For the last couple of months, I have noticed that the milk was going bad quickly and so were the cold cuts. I started checking temp and found it was not keeping the correct temp. Then I found the evaporator inside the fridge in the back to have a lot of buildup of ice (like a block). I tried thawing the fridge and it did it again and again! Finally, I decided we needed a repairman. When we took everything out of the fridge and freezer, we then noticed rust in the ice bucket around the metal parts and on the drive auger (that metal piece at the back that turns the auger in the bucket) that looks like a U. So who knows how long we've been having rust in our drinks? It looks like it's pretty bad and has been there a while (scary).

We purchased GE French door refrigerator (model PGCS1PJZB SS) in May 2011, but started using it in January 2012. Almost from the beginning, we started having problems with the water dispenser (the water stopped flowing due to being frozen). We contacted customer service numerous times and each time, the technician would come claiming that the problem was fixed, but in 1 to 2 months, the problem would return. The last time it happened, I contacted customer service and spoke to the representative by the name of Josephine (called on February 19, 800-386-1215, ext. **) who sounded very nice and arranged for a technician to come and take care of the problem. When I asked if I would have to pay anything, she assured me that everything will be covered but when the repairman came, he informed me that only the house call was covered and repair will cost me around $200.

I will never buy another one of your products. They are junk. The interior is so complicated when it comes to cleaning that the sharp edges cut my fingers and it is impossible to get into crevices. The spill trays are useless as the liquid gets under the cracks and cannot be cleaned. I will certainly let it be known whenever the opportunity arises that the Profile GE is a substandard product in the areas I have complained about. Perhaps some testing in the practical use would be an asset.

I bought a GE fridge about 5 years ago. About 2 years later, the water in the door stopped working. When I called GE, they were of no help! Since then, the water stops working about 3 times a week. I have to unplug the fridge and open the freezer door for about 30 minutes, then plug it back in and wait about 10 minutes for it to work. Moral of the story: don't buy GE. They are cheap. I will be buying a new fridge this year, but it will not be GE. I hope GE starts making better products and then stand behind them or goes out of business so people can stop getting ripped off!

GE model dshs6vgbbcss - I love that GE has thought to seal the compressor so dust does not cause problems with it. I bought it back in August and so far so good. It makes plenty of ice too. Great LED interior lights make the fridge inside nice and bright. So far, I have no complaints. It has plenty of rooms inside and nice shelves on the doors.

GE 36" All Refrigerator, purchased in 2005 - GE repairmen told me that it is "normal" to have rust at my expensive refrigerator interior, and I do not buy that! What? Is this true and I am, sadly, mistaken?

My $2500 refrigerator died and is only 6 years old. After some research, I found there was a recall on the main circuit board and this was a known and prevalent issue. I contacted GE about the issue and was told the recall expired a few months ago and was no longer covered for a free part replacement. I don't understand how a recall expires on a known faulty issue. I did not ask for a service call to have it fixed - I can fix it. I simply want the part shipped to me. Customer Service was not helpful and simply said they would elevate the issue to a manager and it would be 48 hours before I heard from someone. Another 48 hours without a working fridge is absolutely terrible customer service.

I am indignant with the bad quality of the GE refrigerators in Brazil. A search on the Brazilian Google (www.google.com.br), with argument "reclamacoes refrigerador ge" (complaints refrigerator ge), returns more than 29.000 results.

I purchased a stainless steel refrigerator, microwave and dishwasher. The dishwasher was damaged and had to be replaced. Now the replacement is broken - dispenser is not working. The refrigerator comes with a yellow sticker on it. When it's removed, it tears the finish and leaves a mark. This was replaced and I didn't feel concerned because when it came, there was no sticker on it. It unfortunately has the same marred finish, so I assume they took it off in the factory. The microwave broke within 4 months. Every time I've had to have someone come out, they say they can only come on Wednesdays and they can't give any time frame - not even a four hour block so I have to take a whole day off of work.

I purchased what we thought was a high-end GE fridge in early 2007. It has had at least 4 repairs at a cost of over $1,000 for the same issues listed in all the other complaints: fridge overheating, freezer melting the freezing again, 2 motherboards and a compressor replaced. I think we got the parts cost for the first motherboard covered by GE but not the labor which I thought was odd since the replacement of motherboard was an acknowledgement that there was a known issue. The latest issue is that ice won't come out because of a plastic piece on the back of the ice bin no longer rotates because it is cheap plastic that has been ground down. Never again GE!

My GE Cafe refrigerator is four years old. Six months back, it stopped cooling. So I got a repairman to fix it. He said the inner tube line was leaking freon. He refilled it. I didn’t know then that I had warranty for refrigerator, so I didn’t contact GE. Eventually, the compressor went. I decided to look at my manual and read that I had warranty on the compressor. I contacted GE and explained to GE what had happened. The rep said it would be fixed. When the GE repairman came, he refused to work on the refrigerator and claimed my warranty was voided. GE appliances are not worth buying (no matter how pretty)!

I purchased bottom freezer GE model PFSS6PKXBSS a little over three years ago from Sears. The last couple of months, we noticed little pieces of white plastic showing up in our drinks and ice. After reading the post on the subject, I think something should be done. It has obviously been an issue for at least 5 or 6 years and it is still happening. I will not purchase another GE refrigerator and can't understand why GE has not done something about it.

We replaced the fan (located in the freezer) that circulates cold air between the freezer and refrigerator eleven months ago. A month ago, I had the icemaker repaired. Two weeks ago (Thurs 1/17), we had a tech come back out to investigate why the freezer temp was not holding. He said he needed to repair the fan (again) and the main control board on the back of the refrigerator. Okay, but he had no parts on him. He told me he would order the parts and they would be delivered directly to my home by Monday. He would then come back in the afternoon on Tuesday, 1/22.

On December 24, 2012, my refrigerator door was replaced. Because it was Christmas Eve, we okayed leaving the old door for pick up later. Today is January 23, 2013 and I have made a number of attempts to have the old door picked up. I have called GE Cares 3x, Kania (1-800-386-1215 ext **). Everyone says they will pick it up in 5 to 7 days. It is in my garage. It is 6' 1" X 3"4". I am 70 years old and I do not know what to do with it. If I call someone to take it away, then please give me an address where I should send the bill or, send me an address that I can give to the small claims court for recovery of any costs. The repair people were very nice and did a good job but, after that, your service is awful!

We purchased our GE stainless steel French door refrigerator with bottom freezer exactly 1 1/2 years ago. We had just purchased a home and wanted all of the appliances to match - the other appliances are GE Profile. Twice now in the last year and a half, the refrigerator and freezer have stopped cooling and we've lost food. GE's customer service is horrible! The same thing happened on Friday, right before a holiday and, of course, GE customer service is not available until after the weekend and holiday. We have ordered a new Samsung from Best Buy (our Samsung in our condo is over 6 years old and never a problem). Unfortunately, we went one week without a fridge and we lost all of our food again! However, we know we shouldn't have issues with our new Samsung as a new product. We will never buy another GE product!

GSL25JFTC BS side-by-side refrigerator is complete junk. Please people, do not purchase GE refrigerators as they are nothing but a money pit and will start giving some people problems within 6 months of purchase. Do not be fooled and think replacing motherboards, thermostats and anything else. A repairman will charge you a lot of money for them to resolve your issues. Trust me, they will come back in no time. Shame on GE for putting out this kind of product. I will never buy GE again and I am adamantly spreading the word to anyone I can so as to help them from being ripped off!

I purchased an expensive GE Profile Refrigerator 5 years ago which has had an ongoing problem with ice building on the back wall. This problem has been reoccurring since purchase. At this point, GE states the problem cannot be repaired and wants me to purchase another refrigerator at a discount. The problem refrigerator cost nearly $3,000.00 and has never worked properly due to the icing problem. GE wants to sell me another at a cost of $1,300.00. I believe a $3,000.00 refrigerator should work properly and last longer than 5 years. I believe the refrigerator is a lemon, and GE should stand behind their product, do the right thing and either repair the product once and for all, or replace it at no cost to me.

My 2008 refrigerator stopped cooling on Jan. 3rd. Freezer worked fine, just the fridge stopped. I called GE for service, waited 1 week. Service rep came out and replaced the motherboard and charged me over $340. He swore that was the problem. Of course, that was not covered under the 5-year warranty. The next day, there was no cooling! I called back and now it has been almost 2 weeks without the fridge. Customer reps have done nothing but offer apologies, platitudes and pass me on to someone else. I'm still waiting! It's so frustrating! I had to throw away a bunch of meat and other food. I'm very disappointed with GE. I will never buy GE again, ever. They have no accountability.

We purchased a base model GE refrigerator from Home Depot in June 2011. In August 2012, the device within the refrigerator that controls temperature broke. We lost everything within our refrigerator and freezer. The Home Depot extended warranty only covered replacement of $300 worth of food. In December 2012, the temperature reached upwards of 45 degrees and the freezer was warm to the touch. We again called Home Depot warranty who advised it was holiday break so we would have to wait almost two weeks for a repair person to come view our refrigerator.

In March, 2012, I purchased a GE bottom-freezer refrigerator. From day 1, the seal was properly installed and caused ice to build up inside the freezer. That has been repaired. Today, after 10 months, it totally stopped working. As if it isn't bad enough that they can't make a functioning product, they don't hire enough repair people so I have to wait 6 days for a technician.

This GE Profile French Door Refrigerator (PFS22SIS) has been a nightmare since we bought it in 2010. The mother lode circuit board went out last year and cost over $300.00 to fix it. Now the rubber on the door to the refrigerator is cracked and won't close right. The rubber on the freezer door is coming off away from the door, which makes ice all around the door. We can't close it. Never will I buy GE again.

In October of 2012, I purchased the GE French Door Refrigerator model # GFE29HSDASS from Best Buy. From the beginning, an issue occurred with the bottom freezer frosting over. Ice and frost built up over the bottom ice maker, around the left door seal and on the bottom of the freezer. When the freezer door was opened, a sheet of ice would fall down onto my kitchen floor from underneath the drawer. GE was called out and to my astonishment, the repair person asked if I had any cooking oil. He rubbed the oil on the bottom seals and pronounced the problem solved. Well of course, it was not.

I bought a new GE Profile French door fridge, microwave, dishwasher in December of 2009. Within one year, my dishwasher was serviced twice. The fridge stopped making ice. By the second year, the back panel (I assume it is how the fridge moves air around to the different levels) was packed, filled with ice. It was then out of warranty. Every month, I have to take everything out of it, unplug it, take a blow dryer and melt the ice. The ice melts some all on its own during the month, fills up the area under the bottom drawer. If I don't catch the water in time, it leaks into the freezer or runs on the floor. If someone does a class action suit, I would be interested in joining it.

I wish I had done my homework and research in 2008 prior to purchasing my GE Profile model PCF25MGWWW and spending $2,700 on something that barely keeps bottled water cool - let alone cold. We have had nothing but problems since day one, including shelving that has never fit properly. Unlike other consumers, we did spend the extra $150.00 and purchased an extended warranty. Unfortunately, if you cannot get the annoying and loud knocking noise to happen while the repairman is here, the service call is then classified as a "non-covered" repair and is charged $144.97. Additionally, the repairman was more than happy to point out to me that noises are not a covered repair.

What a disappointment! Our GE Profile refrigerator (PFSS6PKXCSS) purchased from Nebraska Furniture Mart didn't last three years before we had a major problem. I don't blame the dealer, only the poorly manufactured GE product. Shouldn't a fridge last more than three years before it requires replacement? We didn't buy the extended warranty because we bought a Profile (read, more expensive) model that carried a longer standard warranty (5-year warranty on the sealed system and the 10-year warranty on the compressor). So by that measure, you'd think the refrigerator would last about 10 years, right? Well, not even GE will commit to that, claiming the life of the product depends on where you have the product and how you use it.

On Dec. 11, I ordered a deli drawer. On Dec. 26th, it still wasn't delivered; so I called GE. I have been on the phone for 71:23 min. The first two agents I spoke to said the order was on hold and put me on hold to find out why. After holding 30 min., I was picked up by a new agent twice and I had to explain it yet once again. Tecumseh finally got my situation taken care of. I am furious that I wasn't shown some type of respect by the first two young ladies. If that is the way you handle your customers, that is a crying shame! I hope to hear back from you. So when I talk about my $5,000 worth of kitchen appliances, it will be that you made it right!

This expensive product, GE profile side by side refrigerator (model PSC23PSTA SS), is a piece of junk. The ice maker drips water in freezer and has to be turned off. The refrigerator (which is completely clean) has developed constant chemical odor. Numerous similar complaints were posted on GE consumer website but GE customer relations has refused to acknowledge that any defect exists and has refused to replace or repair this obviously defective product. GE has also removed all the customer complaints about this product from its website, apparently burying its head in the sand. We will never allow another GE consumer product to darken our door.

I wish I had read all these blogs before shelling out money to fix my GE Profile PSS26SGPASS (side-by-side). It seems like a money pit. You end up spending more money fixing the piece of junk than the refrigerator is worth. I had the repairperson out to repair the same problem three times. To this day, the same problem is ongoing and it started with the freezer and refrigerator going kaput. The freezer and refrigerator setting were off and would never set to its original setting of 0 for the freezer and 37 for the refrigerator. Every time I open the refrigerator, the temperatures in the freezer and refrigerator were fluctuating at different settings. The repairman fixed the main circuit/control board, but the refrigerator is still freezing my food.

We purchased a $2700.00 GE Profile French Door Bottom Freezer with external icemaker in 2009. The first fridge failed to cool as soon as we plugged it in. The technician said the compressor was dead. We contacted the seller and requested a brand new fridge and they complied. The meat tray in the fridge rolled out crooked and we had that serviced. In July of 2012, water was accumulating in the meat tray as well as underneath it. It constantly puddled. In August 2012, the icemaker failed and a service call was placed. The icemaker was dead and had to be replaced. While waiting for the icemaker part, the LED screen on the door went strange with flashing lights constantly on. The water continued to puddle in the meat tray. After the technician returned, he took the back interior panel off the fridge and noticed that the coils were frozen solid with ice. He discovered that the heating element was never plugged in properly to prevent ice build up.

I am told that GE has a policy to replace appliances if too many service calls were made in a period. I am in the process of such replacement. Contact was made with GE with such payment in full on November 23, 2012. I have not received any contact since, even though I have called many times and was told that the party was busy and would get back to me via email / phone call. As of December 1, 2012, I have not been contacted with shipping or a reply.

I bought this new mobile home in 2003 and the GE fridge went out. We had to replace the heater defrost part five times. There are 500 mobile homes in this park. I know of ten others where their GE also went out - same problem. I know they recalled this model, but can't find anything at this time. Help.

I purchased a GE Bottom Freezer Refrigerator in September 2008. Several weeks ago, the freezer seemed unable to keep the food frozen - fridge was fine. I called Customer Service and was told someone could come out to look at it in 10 days! Fortunately, I had an extra freezer and used that in the interim. The repairman came today and told me that the unit has a refrigerant leak and I will ultimately lose the refrigerator part as well. Total cost of repair - estimate - is $900! Today is the Tuesday before Thanksgiving and I am having house guests for the weekend and many people over for Thanksgiving dinner. How on earth will I manage without a refrigerator? I called Customer Service and they offered to pay half of the repair - I am loath to pay $450 to repair a 3-year-old refrigerator that cost $2,000+. I am absolutely livid with GE, and can't help but wonder what happened to a company that I once thought made good quality products, and stood behind them.

I bought a $2,700 GE Profile french door, bottom freezer fridge new in Jan. 2009. It is now November 2012 and the fan has broken. That is apparently not covered by the limited 5-year warranty on Profile fridges. The repair will cost $480 and take more than one week from initial failure until repair (at the earliest; one week is the current promise). I would advise avoiding this overpriced, poorly made line, and I will certainly never buy a GE Profile anything again if I can help it.

I would like to amend my complaint from Nov. 16th. After 2.5 years of going through first line customer service support, I finally emailed GE appliances senior management about this problem. They responded immediately and the refrigerator is being replaced. I was very impressed at how quickly the problem was resolved after I emailed senior management. I think the company wants to do the right thing; they just need a more effective way to escalate problems above first line customer support.

We purchased a GE refrigerator about 2 1/2 years ago; and it has now failed at least six times, beginning immediately after installation; and it has not cooled at all since its most recent failure in July 2012. The refrigerator leaks Freon until it does not cool. We have it serviced, and then the Freon leaks out again. We have contacted G.E. Consumer Relations numerous times, but we're now told that since the warranty period has expired, the best they can offer us is a discounted "repair". Unfortunately, G.E. has now "repaired" the same problem in the refrigerator at least 5 times, starting soon after purchase.

I bought a new refrigerator, and within a month, it was no longer cooling at all. One day, it just completely stopped working. So, I called GE for someone to come repair it. About three days later, a service technician came out and essentially verified my claim. He brought no parts or tools to actually repair anything. Fine, he set up another appointment for Monday, the 5th (it would be a week since the fridge broke).

Long story short, I purchased a top of the line fridge, GE Monogram, approx. 7 years ago. It was faulty from the get go - seal on freezer was faulty. It would not dispense water ... In good faith, we allowed GE to service the fridge with hopes of it being fixed from the beginning, instead of insisting on a new unit while it was under warranty and as was our right. Recently, GE finally agreed to simply replace the faulty freezer door which they openly admit has had problems with the door freezing up and freezing the water line. It sounded simple enough ... it was a nightmare!

It has been nothing but trouble after purchasing the GE Profile Refrigerator PSC25MSTA from Direct Buy. Something spilled on the shelf and it could not be cleaned. It got under the ridge that holds the glass and you have no way to get to it. Eventually, it caused mold that we couldn't get rid of. I called the company and was told to call a repair man. I said that I wasn't paying $75 to tell me that I had mold that couldn't be gotten out. I took pics to send to the company and continued to get the runaround until I said "This causes a serious health problem" and now I'm making GE aware of it and they will be responsible for the results.

I purchased a new GE fridge from a retailer. In less than three years, the fridge stopped working. Two (2) repairmen looked at it and eventually, one of them representing GE decided to replace a defective part. In the interim, I had no use of my fridge for approximately ten (10) days or more. Needless to say, I lost all foodstuff and had to dine out most of the time. Their GE fridge was a terrible and shoddy piece of workmanship, exceeded only by their gross failure to resolve the issue of losses I suffered. In fact, I even received a bogus letter from them falsely claiming I owed them $100. I truly believe they are a bunch of common thieves, who hold the public to ransom.

I bought a used General Electric Stainless Refrigerator with 3-month warranty on 10/21/2012. They were supposed to deliver that same day before the end of the day, but did not do so until 10/22/12 at 5:30 pm. When they came to deliver, they broke 2 of my entry stairs tiles, they splinter 4 of my wooden stairs, they scratched my laminated floor, and messed up 1 of my walls. After installation, everything looked good, until we had the time to go grocery shopping. We sorted our meats in the freezer section, the day after we realized that the meat was not freezing.

The equipment is faulty. We had multiple service calls at $300 each; call every 8 months. Reiterate the known issues as seen on the site that are my own issues. Year 1-2, the freezer does not freeze. The refrigerator will freeze; freezer is set to 0 and refrigerator is set to 38. The French doors seals broke 4 times. We paid 4 service calls. Now, the design has changed to correct the faulty "lemon" design.

I purchased this GE Profile (model pfs22sisss) refrigerator in August of '07 from Lowe's with an extended four-year warranty. Within a year, the main board needed to be replaced. A year later, a door latch broke. Early this summer, I had the repair people out as the temperatures in the freezer and refrigerator were fluctuating widely. The first repairman claimed it was too near the wall and should be moved out at least three inches. This seemed strange, since the specs say 1" and it had been like that for four and a half years. The next call to the repair service produced a diagnosis to replace the sliders in the freezer. They were ordered. Later that day, the refrigerator ceased working altogether. Over the next week (while waiting for the repairman to return), it worked intermittently. When he returned, he tried replacing the board again. No luck. At this point, the compressor would not come on. Of course, we are not out of warranty. The refrigerator was deemed unrepairable. I was offered a discount on a new one. Like a fool, I took it; but it did not take into account that I had been trying to get this repaired since before the warranty expired and had had three wrong diagnoses.

GE Hotpoint fridge: My first fridge lasted only 14 months and was replaced. Thank you. The second (same model) now about 3.5 years old just stopped working.

GE side-by-side SS refrigerator - We purchased a GE fridge five and a half years ago and have had problems with it for the past 4 years. It will constantly defrost itself to the point that it heats up to 21 degrees and the fridge to 52 degrees. Why do I want to keep paying for repairs on this item? GE is the worst. I will never purchase anything from them again.

Our GE PFS22SBSBSS started to raise the temperature of the fridge and freezer all the way to 50 and 32 degrees. We've repaired this twice under warranty but now we're looking at a third time. Sometimes the temp. goes back to settings after 24 hours but then it usually is a sign that it will happen again soon. This is very frustrating and unacceptable.

We remodeled our kitchen six years ago. We purchased a microwave and Profile refrigerator. The microwave exploded one day after the one year quar. The appliance store said the ray tube exploded and since I went over the one year, I would have to pay for repairs to the tune of $180. We paid $220 for the unit, so we bought a new unit, but a better brand. We had to change the entire under cabinet mounting and electric as the kitchen layout was built around the GE unit.

On 9/13/12, I had the refrigerator and 4 other GE appliances delivered. After the struggle to get the 29 cu. ft. refrigerator into the house, it would not turn on when plugged in. This refrigerator was put together in Louisville, KY at a new plant to get jobs back into the USA. On 9/15/12, a new refrigerator was delivered. This one has a large dent in the left door. I kept this unit with a promise that I would receive a new door. On 9/20/12, a new door arrived but the refrigerator was not cooling and just kept running. On 9/21/12, a GE tech came and said that the condenser fan was never connected at the factory in Louisville. After connecting the fan, the tech said the condenser fan had to be replaced. He installed a new fan and told me it would take 24 hours to cool.

On August 28, 2012, I bought a GE refrigerator, freezer on top. Granted it was neither the top of the line nor the most expensive, but it's crap! I am a retired woman, living on a fixed income. I went to Home Depot assuming they would stand behind the products they sell. So far, I am sorry to say this has not happened. Two weeks after the refrigerator was delivered to my home, the handle snapped off. Home Depot told me to call GE. I did and they told me they would send me a new handle. Like I'm supposed to put it on! It’s 2 weeks old and they want me to do the repairs!

Granted, we purchased our GE Profile Artica 12 years ago, but we have since spent over $1500 in repairs. The main blower motor, the main board assembly, coils, and the ice maker water pump had to be replaced, $1500! Each repairman has made the same comment, "Yeah, these have been a lot of trouble." I thought GE made quality appliances, not anymore.

Oh, my God, I should have found this website before I bought 4 pieces of Profile appliances. I purchased the refrigerator in 2009. Well, the bottom freeze drawer glides and must be replaced or the freezer temperature will go from 0 to 20. So, I called GE’s consumer relation and all she said over and over again is that it’s out of warranty, so a tech will come to my home for a price plus $500.00 for drawer glides. Again, I said why has this happened to a 4-year-old refrigerator? There’s no answer. Oh, well, there are so many products in the U.S. made in Mexico. I guess I will have to suck it up - no money tree in my backyard.

GE Profile side-by-side refrigerator - Purchased in 2007, I have had nothing but problems. The freezer leaks water and icicles form in the freezer. Temperature in both freezer and refrigerator fluctuate wildly day by day. The ice cream won't freeze, but lettuce in the fridge will. I have had a service call and tech ordered new parts. We were charged $643. After we paid it was still not working. After 2 more service techs could not figure what the problem was, now they ordered $700 worth of parts and a new compressor. If this does not fix the problem, I will be asking for a replacement. I will never buy a GE appliance again. Wish I would have read these reviews before making my purchase.

GE Profile Bottom Freezer Model No. PFSS6PKXSS - We bought a series of GE Profile appliances in October of 2009 for a new home reno. The first fridge didn't work when we plugged it in. We asked for a replacement. The meat tray was always crooked and something was wrong with the icemaker. We had it repaired under the first year warranty. Now the second fridge has water constantly dripping into the large meat tray. I have to mop it up every day. We paid $3,000.00 for that fridge. We are totally disgusted with GE, made in Korea crap. Our first GE fridge made by Camco in Canada is still working and it's over 22 years old.

I had a GE Profile refrigerator and three years after purchase, the ice maker stopped working. Earlier this year (it was barely 6 years old), the fridge stopped working completely. I purchased a Whirlpool to replace it. Two weeks ago, I started having problems with the GE over the range microwave oven (6 years old) which is now working when it feels like working. Today, my GE Profile Convection Oven started beeping and a code came up that says "FO." I looked online and it says that something is wrong with the control panel. I looked online and other consumers had the same problem. Ridiculous! Going forward, I won't even buy a GE light bulb ever again in life! Good luck to anyone with a new GE appliance!

GE Profile refrigerator and GE Profile gas range - Refrigerator has temperature fluctuations. The ice shoots out on the floor, leaks, etc. The worst one I have ever owned. It has been "repaired" several times. It's a lemon! The knobs on the front of the range have melted and are sharp. The cover over the left front burner has disintegrated. I was told this was all cosmetic and they would not cover this under my extended warranty even though my grandchild cut her finger on the knobs. The stainless steel on all of my appliances has dents and waves. We do not hit our appliances and I'm amazed how poor every detail is. I will never purchase this brand again.

We purchased a brand new refrigerator, the GE Profile model # PFS22SISBSS in 2008 and we purchased our first home. Since 2010, we have had minor problems over and over again. Well, this past week all of our food went bad after a boost in the temperature of the refrigerator overnight. We have had a technician come out and they stated it was the condensation fan which in turn we have replaced and that was not the issue. The issue is the motherboard which is something a consumer has no control of damaging but just goes bad. I think this is ridiculous and it should be a part of an item that should be recalled and replaced. The fridge is not even 5 years old. My parents have had the "non-energy" fridge and have had it for 20 years and haven't had 1 issue. This is crazy and GE should be responsible.