GE Refrigerators Reviews

We had an icemaker that was discharging pieces of plastic with the ice. GE handled this issue poorly. This could have ended a lot worse if someone swallowed a piece of the sharp plastic, but GE did nothing to fix the issue nor look deeper into the issue that could have endangered someone. They sent a tech out to have us pay $130 for a part to fix the issue. $130 or a lawsuit GE, incredible. I will NEVER buy from GE ever again. Poor customer service, very unorganized. Nobody knows anything when you call, it's all a game. GE - worst appliance company ever.

Endured the fridge from the builder's model we purchased for 10 yrs. They sold us a product with a known engineering problem with fan motor. Lost 300.00 plus in food, they offer 100.00 reimbursement. Insulin was lost, issues on top of other issues...I will not buy another GE product. What, they manufactured now in CHINA TOO?!! Crap!

The flooding of our kitchen floor has occurred from the first week after delivery/installation until the present time. A GE tech has replaced our icemaker 3 times now and after a few weeks of normal usage the problem recurs. We are now on our 4th icemaker in this refrigerator. It was a good thing that we purchased the 5 year extended maintenance plan from the Home Depot. After this recent repair they are supposed to replace the appliance (if it fails again) and they are unable to repair it (same problem).

DO NOT BUY GE ADORA 27 cubic ft. REFRIGERATORS! Okay folks, here it is! I don't really like to rant and rave about things on FB but I thought why not do it! We bought one in July 2015. $2,000.00. Where we bought it does not matter. It is a brand issue. On January 14th it just shut down and died all electrical functions. Service call number 1: The motherboard is dead. Will overnight one and be BACK IN A WEEK. Service call 2: Motherboard installed, same problem. Pulled out one motherboard plug-in. It is now a shorted out evaporator (condenser) fan.

Several refrigerator repairs within a year. Motherboard keeps going out. Had to buy a small refrigerator and freezer. Took a very long time to repair. At one time over a month.

We've had this GE model for over 8 years now. Within 6 months this 2400 dollar refrigerator started malfunctioning... besides all the other problems, this current situation that has me posting here is the water dispenser freezes up constantly. At 62 years of age, I've been through a few appliances in my lifetime. You can bet my next won't be a GE product. Over engineered in design, under funded in quality of materials.

I have a 5 Year old GE French door refrigerator that stopped getting cold. Repair man says it was leaking coolant, and would cost over $1100 to repair. Called GE and they offered me less than $200 dollars towards the repair bill saying it is an old refrigerator (old at 5 years!) and they can't be responsible for it. This is not a problem that was due to damage or by neglect. REALLY GE you expect your refrigerators to last only 5 years. Not the first problem I have had with this fridge but is the last GE I buy. Avoid this company and their products that they don't stand behind. Take the time to read all the other reviews online about GE. I wish I had.

I purchased a high-end, $2500, GE profile counter depth fridge in 2007 and have had nothing but trouble with it. I guess the fact that the warranty is only 12 months tells you everything because I had so many problems that I stopped contacting GE about 3 years ago. Now I have, again, a fridge that does not cools and every time I open the door it sounds like a helicopter is about to take off... I remember fridges back in the day that people threw out after 40 years just to get a new one but these new GE models... AVOID... I did not realize how many other buyers have had similar issues and probably only a small percent of those affected actually complain online.

Do Not buy GE appliances!!! I found a crack hidden behind the cover and GE said nothing can be done!

GE decided to pay for this service call realizing that this is a repeat issue. I applaud GE, but the product is still a lemon.

DO NOT BUY GE APPLIANCES. I have a GE profile French door fridge that just died due to motherboard going. It just stopped maintaining temperature 4 months after factory warranty expired. I called GE Answer center. After them expecting me to wait like 5 days for a tech, that I have to pay for. I went out and bought an LG brand from Best Buy. I'm not giving GE any more money or having anything to do with them. Their fridge was junked!

I purchased all GE products thinking they were the best. Not so. Purchased all in Jan 2011. The main issue is the side by side refrigerator. Right after purchase it kept freezing things in fridge. GE repair man said "oh that's normal. Keep your stuff further up front." Really? What do I do put up barriers. Then in Apr 2014, the round thing in ice maker tub broke off. The round parts are plastic. I had extended warranty and they sent repairman to fix. Then in July of 2014 it wouldn't keep making ice. Came 2 times same thing, so he replaced the ice maker.

Ice and water are locked out. GE serviceman could not find the problem, suggested I return it to seller. The refrigerator works as far as cooling and freezing, just no water or ice. Been going to local grocery store to buy ice to use. This is on a new GE Profile. Two weeks for seller to replace. After having this in my house for over a week now, it is hard to get the shelves adjusted to fit all the normal height bottles (milk) and get all the stuff in there that our old side by side had. When running, it is very noisy, a combination of a humming florescent light and high pitch whine. We can hear it all over the house. This is nowhere near our old GE Profile that lasted 10+ years. The buyer who bought our house wanted it as part of the sale.

In 2012, when we purchased our new home, we installed a new kitchen and new appliances, all GE. The glass cooktop stove works great, microwave great too, but the fridge and dishwasher are a piece of junk. The dishwasher will not dry my dishes and when I called GE they said I have to put the Jet Dry but still it does not dry. Today is 12/23 and my 3 year old GE profile fridge stopped working completely out of the blue. We pulled it out, reset the breaker box and reset the fridge, nothing. So after trying to figure out what was wrong I decided to give GE a call. They tell me that the earliest they can send someone out is 12/31! Say what?! That's 9 days from today? After dealing with their useless customer service, I decided to call a local technician who was referred to me by a coworker. He arrived within an hour and was able to replace and fix my refrigerator within 30 minutes. The electric board burned out. Total repair cost was $300.

I waited 41 years to remodel my kitchen. My old appliances were Whirlpool and were 30 yrs. old. During that 30 yrs. I only replaced the heating element in the oven and never had an issue with the burners or the refrigerator in all those years! In May 2015 I got my new GE stove, microwave/convection oven, and Profile refrigerator. On Dec. 9, 2015 my refrigerator stopped completely. We had to make numerous phone calls to set up an appointment to get it fixed.

Purchased a new French door profile refrigerator on July 30, 2014 for $2450.00. Delivered and installed in August 2014. Had my first repair on Feb 2, 2015 for a faulty fan, under warranty. Had my second repair on Dec 2, 2015 for a recalled fan unit and the software needed to be updated (no charge since it was a recall). Refrigerator froze all of my fruits and veggies again on Dec 12, 2015. Called customer service and was easily smoozed by a consumer advocate named Laura who assured me that she could authorize a prorated cost of a new refrigerator. Called today and spoke to Keisha who offered me a new refrigerator for a mere $2,800.00. The estimated retail price was $3,100.00. When I told Keisha that it was a ridiculous offer and wanted to escalate the issue, I was told that she was the end point to escalation. SERIOUSLY???

I purchased a new GE Profile from Lowe's and in less than 5 years the entire unit completely failed. It was initially diagnosed as defective coils and replaced twice within a two-month timeframe. On the third failure, it was finally discovered that the heat exchange was defective from the factory and deemed irreparable (per GE Tech Support). The best GE can do is offer me a "discount" on a new unit which is more expensive than the unit I originally purchased.

My wife and I have 3 houses in Venice FL. All 3 houses have high-end GE appliances. All houses have had serious GE issues. First house had the oven glass explode out of the range. This problem is all over the internet, but GE repair it at our cost. Second house GE cafe electric range, 3 years old, had the heating coil and switch go bad as determined by service guy. Second service guy said only the switch was bad, but since the coil was on back order it didn't get repaired for almost 2 months. GE repaired but at cost to me. Second service guy said he wouldn't charge since it took so long, but I already partially paid.

Nothing but problems since purchasing this GE profile fridge. The main board has failed 3 times since purchase leaving ice cubes melting and vegetables freezing in the crisper. I have spoken with customer service who deny a problem yet there are hundreds of complaints on the internet for the same problem. I doubt GE will make it on the short list of appliances when I or relatives or friends are looking to buy. Thank you.

Within 2 weeks of getting this refrigerator its freezer started freezing everything ROCK-HARD: ice cream could not be served unless I put it on the counter for a couple of hours at room temp. I tried moving the temp control to the warmest setting, but the cheap plastic dial just broke off. A repairman replaced the dial and the whole panel it was attached to, but the same problem happened within a few days! I have to call the repairman again, but the refrigerator is such a cheap piece of junk that it will probably never work right. DO NOT BUY THIS FRIDGE UNLESS YOU DO NOT WANT TO EAT whatever you put in your freezer.

I been living with GE appliances since 1981. Had no big issue in past till I got my last set of Monogram upgrade refrigerator and dishwasher. My dishwasher is all rusted up all inside of door seal and racks really falling apart along with bad smell. Refrigerator is also having lots of moisture accumulating inside and filter door in front under front doors coming apart. I thought since I was upgrading to monogram should have appliances that will last a while, but these problems started from 2nd year of ownership, so much of long lasting thoughts. Very disappointed with G.E., so unless they replace or fix no more GE for my house.

After building a house in 06 and installing $18,000 worth of KitchenAid appliances, we had nothing but problems then. The refrigerator was junk, the microwave was junk, and the dishwasher also junk. The only thing that worked was the elect cooktop. After that bad experience in our next house, we in 2010, we purchased GE profile at well under half the cost. Cooktop so far is working fine, dishwasher and oven microwave combo still working fine but the refrigerator has been a pile of crap since day one.

We have a GE bottom drawer freezer refrigerator which was purchased in approx. 2009. We have been recently experiencing a large sheet of ice that forms under the main produce drawer which makes it almost impossible to open. My nephew and his wife have the same refrigerator that is less than 2yrs old with the same problem. I don't know who to contact to see about what could be causing this or if there have been other complaints for same problem.

Add me to the long list of GE Refrigerator nightmares. Have had constant problems with ice and leakage (at least 7). This does not include back panel breakdowns.These refrigerators should have been recalled years ago. GE says that they will give me a reduced price on a new refrigerator, if I wanted a replacement; I would have to contact P.C. Richard in Union, NJ. Cannot get the store mgr. on the phone anymore. It is something how they are so nice when it comes to purchasing products, but avoid you when there are problems.

Two and a half year old GE fridge has been nothing but problems since new. Have several service calls, were told nothing wrong with fridge. We still have frozen vegetables in fridge set at 41, frozen dog food have to keep fresh vegetables in 20 year old fridge in garage no problem. No satisfaction from GE fridge needs taken to dump. Will never buy GE again.

Bought what we thought was a great quality refrigerator and turned out to be bad quality and bad service. Purchased a GE Adora from Home Depot in November 2014 but they couldn't deliver until January 2015 because of a change in the model. Once we received the unit it worked well until October 2015 when the freezer stopped working. Called customer service and it took them over 3 weeks to get me a replacement because they could not find a repair person that was available in my area.

Purchased Feb 5th 2014 the noises "BOX" on the planet. Repair man was here. After 2 months could not stand the noise. He told me some ** story, ordered some parts, and returned a week later to install them. Said he disconnected one of the fans and installed a motherboard. Over the last 2 days the temp in the machine has been creeping up at 10:30 11-19-15 AM. I called the service dept. OH I now have a appointment for NEXT WED the 25th of ** NOVEMBER. When I asked whom they were going to send the person said A&E Factory Service. I told them I wanted another repair service (That's another story). I was told some other company would be sent to service my machine by NEXT WEEK! What kind of ** is this? VOTE for TRUMP! GE SUCKS.

I purchased three new GE appliances less than one year ago. The cooktop could never be repaired and my money was refunded. I replaced it with a KitchenAid. The refrigerator has now had 7 service calls and the repairman told me today there was nothing more he could do. I have moisture build up and it is as loud as a freight train. He suggested I keep calling customer service! The double oven shows only the top 1/2 of temperature number on the display when on warm and proof and "engineering" said it was designed to be that way. Come on folks, do they think the public is crazy? Customer service is another nightmare, they DO NOT RETURN phone calls at all, much less the 48 hours promised on their messages. What junk GE sells. Do not buy their products.

I have been fighting mold in my Monogram refrigerator since day one. The repairman said that it was due to me not keeping the refrigerator clean. But there is a Kenmore in the storage room that isn't any cleaner and it hasn't had mold for 30 years. It is so wet in the unit that labels fall off. They said they wouldn't do anything unless the repairman saw drips of water falling. They offered me a discount but with the discount, it would still cost less at Lowes. They essentially said that I shouldn't bother them any more. I have had more than a dozen trips here from the repairman about other problems. When it stops working and the food goes bad, they give you such a little bit of money, it is insulting. I have had many, many problems with all of my GE appliances. If you are going with GE, get the extended warranty. Better yet - DON'T use GE!

Our GE Profile looks great. However, we have had nothing but problems with this model. Water leaks constantly from an unknown source creating puddles in front, and we've had to replace rotting baseboards. We haven't had a working freezer since June. We have extended warranty and have replaced almost $3,000 worth of parts since June, but the problem wouldn't go away. NONE of the repairmen know how to fix the problems. One company finally told the warranty people they DO NOT KNOW how to fix my fridge, so another company was sent over.

I always bought GE products and decided to upgrade for our new kitchen. What a mistake in buying a GE Side by Side refrigerator. Since our purchase at Home Depot in October of 2013, we have had 5 service calls for repairs to the unit and also had to replace the computer mother board 3 times. The unit howls like a Hyena. Even with an extended warranty, deaf ears fall on the mfg. and vendors of the product. Get your ** and goodbye. Home Depot finally attempting to assist us in exchanging the product. Good luck to us?

We bought a GE french door refrigerator about 2 years ago. We are happy with the fridge, but not with its components! We have "baskets" in the doors where you can store condiments, milk, salad dressings, etc. One of the largest baskets developed a HUGE crack right down the center. When I contacted GE I was told that my warranty was up because the fridge was more than 1 year old, but they would let me purchase a new basket at a 20% discount... how generous of them! Shouldn't my things last a little longer than 2 years?? I am disappointed in the company and certainly won't run to buy another appliance from them!

My story is horrific. I am now on week number four with NO refrigerator because my 3-year old Monogram Series GE fridge stopped working. Oh, and let me add, it's a $10k refrigerator. What makes matters worse is that I have missed 20 hours of work waiting for service technicians to show up. Next week will be my 6th appointment in a 4 week period. Each visit has included massive parts being replaced. I'm sure GE has spent thousands at this point.

Purchased a GE range. It is a lemon. Nothing works on it. The serviceman has been here time after time after time. Replaced element, back panel, light socket and light over and over and over. They no longer make that model. (I wonder why?) Now they say they will bring me a new range but I will have to pay the difference. No way!!! I will NEVER buy GE again. The appliances are junk.

Purchased a GE Model #GSE26HGEBHBB and Serial # DD400320 from Home Depot a year and half ago and it has been a very unpleasant experience and I will never buy a GE Product again and by the way "Built in Mexico". The floor model in Home Depot had real good and tight slide-out freezer baskets but the refrigerator I got once freezer got cold the baskets become too short for the tracks and when you slide baskets out to get food goes right off the tracks and the ice maker feed line for the water makes a loud banging noise when it is sending water to the ice maker. Called GE and got the typical runaround but no action but of course I can pay for a service call, already called once on another ice maker problem.

I purchased a GE Cafe (model CYE22TSHDSS) refrigerator in March 2015. In only a couple of months the fan quit working and the refrigerator temperature began to rise. Called GE repair, they were very helpful getting a repairman to the house right away. He said there was a problem with the fan and GE had a replacement for it. He changed it and all was good for about a month then the same thing happened again. I have had four fans replaced in less than one year. Now the refrigerator is making a very, very loud noise and it sounds like an airplane. I have an open trouble ticket on this issue as of 11/2/15. Will update on what happens.

Our GE Profile French Door Bottom Freezer, model PFSS6PKWSS which is now seven years old started making a very annoying "buzzing noise" every time it came on about five months ago. We discussed this problem with an appliance repair tech and did many internet searches about what could be the problem. It was pretty much the common thought across the board. "It has to be your compressor going bad, could be a bad fan motor or the blade hitting something, Ice on the freezer compartment fans or bad motors. We don't know before we take a look at it."

I bought this GE Profile Fridge for 3000 dollars 5 years ago. It has been having mold and too much humidity issues inside. Called a GE repairman and he did nothing saying that the energy saver setting was on. I turned that to off and still have had issues with it. The service man charged me 179 dollars to tell me that the setting has to be changed. I called a different company for the same issue. They told me that the doors don't seem to seal right. There is rust on the doors. Terrible product. Will never buy GE appliance again.

In 5 years, we have replaced the vegetable bins and slide guides twice. The bins and slide guides are made of poor quality plastic that crack and break, making it impossible to open and close the bin drawers. The plastic door shelf front panels have also cracked. Cost to replace the bins, slide guides and 2 door shelf front panels is more than $1,100 for parts alone! Not worth dumping more money into this refrigerator.

We purchase a GE profile refrigerator model # PFSS6PKXSS in October 2009. 3 months later I called customer service because all of the doors have rust, somebody Technician came to my house to check the doors and the guy order new doors. They are still in boxes, no one coming for install... 2 years later water has been pooling under the large deli produce drawer. The water freezer, and runs down the front of the refrigerator to clean the water. I'm very tired, mad, and upset... We spent a lot of money on this refrigerator and are extremely disappointed but I pay 5 years, the warranty for fixed. I hope somebody resolve my problem. Thanks.

I purchased this ref in 2009 and just 2 days ago, I saw the bulb in the freezer flickering so I was gonna check it and to my surprised I saw the side wall of the freezer, looks like it blew up. Thing is we didn't hear anything. The ref and freezer is all well, working fine except for that thing I saw which puzzled me because it is very unusual to see something like that and I guess if that thing happened the freezer should not be working anymore. I should have listened to reviews but I thought the brand name is very good.

I bought a refrigerator a year and half ago but the freezer is frosting all around the food and working right. An agent came and said that I have too much stuff in the freezer. I took most of it out but still too much frosting around. I lowered the temp but it still the same. My previous refrigerator was Admiral brand and it served for 22 years. I have the worst experience with GE.

When we purchased our home 5-1/2 years ago the kitchen appliances were all GE Profile. After 3 years the microwave stopped working and was eventually replaced by GE because of a design failure. The new microwave, designed for families who can't cook, is functionally useless. Last year the ice-maker in our side-by-side refrigerator went on the fritz and cannot be replaced without having a technician do it. Today, it started leaking water from inside the front of the freezer door from a source that cannot be readily determined. The gas range now appears to have recently started to leak gas from some internal area in the oven.

After having a house fire back in 06, my husband and I moved back home and bought new stuff for the kitchen. I have never spent that much on a refrigerator so I was under the impression that it would have lasted a good 12 years?? Well 3 yrs later, the entire fridge was not working and all of our food had to be thrown away. We were told it was the memory board. We lived out of a cooler for a week until the part came in and they fixed the fridge. Lo and behold, about 2 years later it went again but our warranty just ran out one month before, so we had to pay for the replacement. We are now having a problem with our GE profile dishwasher smelling like burning rubber when you run it. I did some research on this and there are recall on GE profile due to fires but there saying my model is not one.

I purchased a GE refrigerator in Feb. 2015. In only a couple of months it became very, very loud. Called the appliance store where purchased and they were very helpful getting a repairman to the house right away. He said there was a problem with the fan and GE had a replacement for it. He changed it and all was good for about a month then the same thing happened again. He has since replaced it again and it is still doing the same thing. Also the filter started leaking and water was dripping down on the coils so he thought the fan was picking up the moisture and causing the problem. The drip is not happening now but the refrigerator is still sounding like an airplane. This is an ongoing issue, will update on what happens.

I purchased my home 3 years ago and it came with all GE appliances. All of my appliances needed service calls in this short 3 year period and believe me they are not cheap. Customer service is not helpful and don't waste your time making an appt. because they might not show up or if they do the tech will just give you some BS excuse to collect their $89 dollars. Products are cheap and service stinks!!!

We bought a GE Monogram refrigerator and paid top dollar, since it was a custom built in. We have had problems continually and never seem to find anyone at GE who cares. We just spent $1000 on a repair and NOW it's leaking water on our hardwood floors!!! It's maybe 4-5 years old and we've already had issues since the beginning!!

Very poor customer service, do not buy GE appliances! Dryer quit 1 year out and took 9 days just to get return call for appointment that they gave no options for dates or repair services!

Replaced all kitchen appliances with GE Profile in October 2011. The refrigerator, PFSS5RKCASS had to have service people out 5 times while it was under warranty. Major problems with the door ice and water dispensers and some other things I can't remember anymore. All was well until last Saturday. It died. The main control circuit board went bad. The GE repairman was very nice and showed my husband how to install it, and said he would send it directly to us so we didn't have to wait on him to show up. Part didn't arrive. Called GE found out that the part was on back order for a month. Called consumer relations and was told that they had found the part, but they shipped it to the tech and they can't get him out here for another week.

Purchased GE Cafe Series for my kitchen remodel with a $600 3 year extended warranty with Assurance Solutions. Microwave was repaired twice & replaced while still under the manufacturer's warranty. Oven stopped working 1 & 1/2 years after purchase. Took 4 attempts/return visits to repair it (extended warranty service). Refrigerator died a month later! This time when I called my GE extended warranty company (Assurance Solutions) they informed me they ended their contract with A&E Repair Service and they had NO CONTRACTORS AVAILABLE TO COME REPAIR MY APPLIANCE! Not, "We'll schedule it" but "We have no one available." They told me I could hire my own company to come out, but if the repairs exceeded $150 that I would be responsible for the difference! I insisted they schedule a repair company. They told me I would get a call back within 2 weeks!

My refrigerator has not worked since it was 3 months old! I've had 3 techs out here to fix it and the 3rd one said "Lady, there is nothing else I can do to fix this. It's up to you and GE now!" GE still wants to send out another tech even though the last one says nothing can be done. My food freezes and so much has to be thrown away after it thaws, like fresh fruit etc. This refrigerator is not yet a year old! I want to know if anyone knows who I can speak to at GE that may give me results. It looks like I'm out a thousand dollars and all the food that I've thrown in the trash!

We purchased GE Profile French Door Refrigerator PFSS5PJX/PFSF5PJX about 5 years ago. Have had ongoing problems with a plugged frozen drain from the freezer defrost system. This causes water to drain out the bottom of the unit and subsequent mold build up on all the gaskets of the French doors and bottom freezer drawer. I believe all this mold is a health hazard for us. Multiple service calls and our clean up of constant mold? At one point, GE was willing to replace the unit but what we had to pay for the new unit was more than what we originally paid for the first unit. Now they will pay us a $100.00 rebate to close the case. Never will I purchase another GE product.

Junk Refrigerator!!! Bought whole kitchens worth of appliances. Stainless Steel Gas Stove, French Door Bottom Freezer Refrigerator, Microwave and Dishwasher. Over 5K and 13 months later refrigerator stops working. GE fixed it. 12 months later refrigerator again stops working. GE will not do a thing except wants to charge me $1100.00 to fix. That's over 4000,00$ for a refrigerator that has not worked properly for 2 years. Technician was a bum and offered no help. Do not buy any GE Product from Home Depot. Once you walk out of there HD is out of the loop and you are stuck fixing or replacing a 3K refrigerator.

When remodeling our kitchen in 2007, we bought a built-in freezerless refrigerator, the top-of-the-line GE Monogram, model ZIRS36NMHCH. It was a splurge. It has been a disaster. From early on, it grew mold that was impossible to ever fully eradicate as it grew in crevices that were unreachable. I cannot count the times I removed everything, thoroughly cleaned all surfaces, and repeated the process a couple of months later. (The best solution I found, from reading what people with complaints similar to mine made, was putting cinnamon oil that is heated to the steaming point in the microwave, into the refrigerator. So long as I remembered to reheat the oil weekly, the mold problem did not grow worse).

I made the mistake of buying all GE appliances for my new home and regret it. The first thing to go is refrigerator water dispenser. It's a well known problem even for the later models. To add insult to the injury, GE has an awful customer service who pretend to act like robots and will not provide any service for free even if they admit the fault in their product.

We purchased our GE refrigerator, model GFE29HSDGSS, in late November of 2014. By April of 2015, the inside temperature started fluctuating. Even if the refrigerator hadn't been open all night. it was about 10 degrees higher than the preset temperature (38 degrees) the night before. At times, the upper ice dispenser would not dispense ice because the ice cubes had melted, then refrozen together making it impossible for the auger to grab and dispense them. We called the place that we had bought it from (Baillio's Appliance Warehouse), and even though the warranty service is contracted out to A&E factory service (more about their substandard service later), Baillio's sent one of their professional technicians out to look at it.

I purchased the GE Cafe French Door refrigerator online. We live on a remote island with no access to service so I purchased GE "thinking" that this would be a great product. NOPE! After 3 weeks the motor/computer on the refrigerator kept cutting out and would send the temp up to 68 degrees, this of course, caused all of my $800 worth of food to spoil. I contacted GE appliance repair and am STILL waiting to hear if I have a repair appt. Again, we do live in a remote location and we expected that it might take some time to get someone out to look at it. What I DIDN'T expect was GE's response to my problem. They not only refuse to compensate me for the spoiled food (because of their defective product) but they also have some ridiculous policy that no matter when you call, they will call you back... oh, they aren't getting back to you until 24 - 48 hours later!! Always, it's 24 - 48 hours later.

Called GE Appliance Repair today and they were very good in that a service appointment was done this afternoon. The main board was replaced and we were assured that the refrigerator was fixed. However, the freezer is getting colder and the refrigerator is getting hotter. So I called Repair again. I was told they could not come back for 48 hours! In the meantime, I have food that is going to spoil. I paid almost $400 for this repair parts and labor for a broken refrigerator and spoiled food!

Our GE Cafe 21 Cu Ft Depth French Door Refrigerator with dispenser Model CFCP1RKBSS Serial # RV319210 frame around the ice maker is rusting and leaking water. I do not understand why the stainless steel is rusting. Stainless steel is not suppose to rust. Is this even stainless steel? I assume the seal around the frame is not tight causing the leak. What I want to know is why there is any water in the ice maker in the first place? Whatever the case, we paid $2,369.00 for this refrigerator; the most we have ever spent for a refrigerator and had the most trouble with. We purchased this refrigerator 12/8/2011 along with the matching dishwasher, double oven gas range, and convection microwave. I realize I have owned it 3 yrs and 8 months, but this problem should not be happening this soon.

I recently move from one home to another. I purchased the Model#GFE26GSHCSS. When the refrigerator stopped working me and my wife was at work. The food inside went bad. We were given the $100 reimbursement for the food that was lost. We made an appointment for a service tech to come out. I was told that it would take over 8 days before we could get someone out to repair my fridge. That's an awful long time to be without a fridge. I just would like to know why my new fridge went out in just 4 months. I have had other refrigerators in the past that I've used for over 20 plus years and never had a problem. This was a fairly expensive fridge. I didn't expect to have problems like this from a General Electric appliance. What can I do?

Own a 48" GE monogram built-in refrigerator. Installed in 2005. I had a service contract on it for the 1st 5 years and that was purchased from PC Richard, so they took care of all problems and believe me there were plenty, I have the extra parts they sent (I could build another refrigerator). The temperature board keeps going out on this product at least once a year. They last replaced it in June 2015 and they need to come out again because the refrigerator is heating up again. They say they have to recalls or problems, but I find this hard to believe that I am the only person with this issue. Every time they come they charge 99.99 for the service call and will replace the parts for free then give me 25% off any additional parts and labor. I just want a working refrigerator without having to call repair every 3/6/9/12 months.

About 7 years ago we purchased a GE side by side at Home Depot. 3 years later the plastic insulation cover in the refrigerator side got a large crack in it. Customer service was extremely rude and gave us nothing but grief. 1st offered $400 off on a new unit (original unit cost $1400) and after days of my wife arguing and going up the chain of command, offered $800. I wish they wouldn't have offered anything because we decided to use the offer to purchase a new unit. Yesterday I opened the freezer side and that plastic on the left side has cracked. Please save yourself all kinds of trouble and do not purchase a GE product.

I bought my GE refrigerator 4 yrs ago. All good until about a month ago. Since then - living in ice chests for weeks, now that I have RE-BOUGHT all groceries since I had to throw away - fridge part goes out again. HUGE financial hardship on my family and not to mention the waste of good food/condiments. Especially now that I buy mostly unprocessed/organic products. I will NEVER buy HOME DEPOT for appliances, NEVER buy GE ANYTHING, NEVER buy a product protected by ASURION. They all get the worst review I can possibly think of.

Water leaking out of refrigerator PSC23NSWA LM421264. I have already replaced the main computer board as the unit wasn't keeping temperature. I have already had over $60,000 in water damages from General Electric Kitchen Appliances leaking water due to manufacture defects. My condominium complex was furnished with all General Electric Kitchen appliances when it was built in 2008. Since then there have been water leaks in more than 10 units and each one of them from a General Electric Refrigerator. The damages exceed well over half a million.

Note to Reviewers: I really appreciate people who take the time to give their feedback. A request: Adding the Model number is very helpful to others.

To whom it may concern. My mom was so happy when she got her GM refrigerator from Home Depot a year and a half ago Model: DSHF6VGBCCBB. This refrigerator may look good but looks can be deceiving. This was the most expensive refrigerator we ever got at 2000$. It should had been at 200$ Brand new with a big caution sign on the side of the box. We usually buy used refrigerators and they still last more than 2 years. And you don't have to keep buying the same parts over and the parts wouldn't be so high to buy. Good thing I was handyman. If not would have had some very difficult activating days. Because it stays hot in Florida. Anywho very disappointed in General Electric product this time around. Will think twice before buying anything with GE.

We purchased a GE Cafe refrigerator four years ago. From the beginning we had problems with produce freezing and the ice maker. We decided to just deal with these problems on our own. Today we saw that the refrigerator died. It was gone. I called a repairman out. The motor and the motherboard were gone. After four years, we lost both. This was not a cheap refrigerator. We will never purchase GE products again. We have had trouble with our GE microwave and GE Dishwasher. We are done with this company.

Year purchased - 2014. Product: REFRIGERATOR/FREEZER. Model Number: PWE23KGDDWW. A pre-warning to others. I purchased my refrigerator Aug. 20th, 2014. French door with bottom freezer. Almost exactly to the 1-yr date (Aug. 18th, 2015) my refrigerator stopped working. It jumped to 70 degrees in one day. The freezer remained working; just the fridge cooling stopped. Called for service appt, which they arrived on Aug. 20th, 2015. The technician was here for no more than 5 minutes when he stated the fan need to be replaced.

Have a $2400 side by side with subzero freezer that stopped cooling. Had it checked out by two different appliance companies, both times it was charged with coolant and told there may be a leak. Set up a service call with a certified GE tech thinking the other two may have ripped me off. Result: GE guy said it was a leak inside the cabinet and reparable! How does a high-end, 6-year-old appliance suddenly develop an UNFIXABLE leak by simply sitting still? Meanwhile, the Frigidaire I have sitting outside on my patio which has been moved a dozen times or more is still working without a single problem. GE Profile is a beautiful, stainless steel mass of worthless garbage useful for filling sinkholes or a small saltwater reef.

Bought model GFE28HSHCSS through my builder, stainless steel with french doors and bottom freezer. Have already had to make 3 service calls in the 6 months I have owned it. Refrigerator stopped working each time. Seems to be a known problem with this model. Would definitely not buy.

GE Slate color French Door Refrigerator - Purchased the unit November 2013. While in the hospital for cancer treatment, my wife informed me the refrigerator section would not stay at 40 but was running at 56 degrees. When I got out of the hospital in December 2014. We called Home Depot extended warranty, which we purchased when we bought the unit. It is now August 2015. The repair service has been here 4 times putting in new parts. Computer board twice, new fan, new thermistor, even dismantled half the unit. The fifth repair service is coming in 2 days. So that is 5 repairs for the same symptom in 7 1/2 months.

So far I already bought 4 refrigerators since I got married and 4 of them still working. My son has my oldest one, the church has the other one and I am using the other 2. The newest one is the GE double door monogram which is the worst refrigerator I ever had. It's only 4-5 years old refrigerator and it's stop working. Went to their websites, follow their recommendations, spent over 500 dollars and 2 weeks of troubleshooting time and still broke. Don't ever buy GE product.

I bought 4 products in March 2011, GE Cafe dishwasher, oven, microwave & refrigerator. My microwave blew up in 3 years use and my refrigerator blew up & was unrepairable according to the GE service tech. He blamed it on the delivery of my refrigerator from the business I bought it at after 4 years of use. I only use this house 6 months out of the year & don't even use the products very much. This was reported over 2 months ago in May & I had to pay GE for new refrigerator & delivery which just came on Monday July 27th.

Refrigerator is not what it should be. It can't even keep things at an even temp: food freezes in fridge. Makes way too much noise. Have had service techs at the house numerous times. Techs were not very knowledgeable, have received no help with continuous problems. Very disappointed that for what is supposed to be a high quality product it does not live up to the standard a consumer expects. Would never recommend buying a GE product, especially the cafe line.

We spent a lot of money on a GE built in fridge. After purchasing we ended up waiting 2 months. Then the wrong fridge arrived so we waited another month and a half. Issues: Year 1 - Never ever was cold. Drinks were warm - had to measure temp to ensure safety. Frequently 50 degrees! Service calls after spending.

Only 2 1/2 years old temperature started going up. Check and reset temps, would not correct. Checked freezer, frost everywhere. Called GE, told it would take a week to get someone out. Of course losing what I had, I called an appliance company. They came out checked and said it is the compressor. Called GE again, 5 days they came out told me I left door opened. This was their excuse. I don't think so. Very condescending and told me he has 30 years experience, and here is the bill 1 hr later. The temp is 8 degrees now in the freezer and 40 in the refrigerator. Not real happy with this product or company. Still not working correctly.

As an owner of a GE refrigerator I've encountered a problem that I have researched and found to be very common among the GE line. The water nozzle freezes and is unable to dispense water. Although I've had the fridge for a few years I thought well it's just a matter of repair as nothing last forever. Called a reputable repair service and thought at most they might have to install a defrost kit. The serviceman arrived and within a few minutes determined that the door was not stapled but glued together and repairs would not be available. The only repair that could be made would be to replace the door at approx. $600.00.

We purchased this refrigerator in March for our shore home, hardly had any use until late June. After grocery shopping for 11 of us, the refrigerator temp went to 56 degrees, causing us to throw out all the spoiled food. The appliance store we purchased from called GE and they were unable to have someone out until the following day. We had 7 young children in the home and no refrigerator.

We purchased a new GE, French door refrigerator in November. Everything worked fine until earlier this month. We were out of town for 3 weeks and when we returned we discovered that the unit had shut down while we were gone. The food was rotten and some of the chicken and fish packages were bloated and ready to burst. It had to have been off for at least a week and a half. The sales people where we bought it suggested we unplug it and then plug it back in. We did that. It restarted. The week before we got home there had been thunder storms in the area, but there was no indication in the house that the electricity had gone out. Even if it had, the refrigerator should have restarted when it came back on.

Purchased expensive monogram refrig, had continued failures and problems. GE has no local factory service in San Diego or arrangements for reasonable/timely service from other qualified service professionals (2 weeks to show up). Worse they don't seem to care enough to be able to solve their service problem. They offered me a discount on a new one. Why would I buy another one of those problems?

I bought a GE Cafe 27 cu. refrigerator from Berger Appliances in Hawthorne NY. It immediately did not have the ice maker working and all the buttons on the panel were getting stuck. Called Rich at Berger's and he called in the GE serviceman who basically said I had a lemon. I told Rich that I should get a new refrigerator. He said the GE sales rep (which he refused to give up his name, are you loyal to the customer or the sales rep?) said the best he could do was put a new door on the refrigerator. Really? It's a lemon. I expected a well functioning refrigerator not one that had to be repaired. I believe it's poor customer service all the way around. Meanwhile 3 weeks later we are still buying ice for the refrigerator and I have not heard back on when the door is supposed to be delivered. GE is basically doing the wrong thing and Berger's, beware, sides with their sales rep no matter how lousy they are.

My wife and I bought GE appliances for our kitchen, including a stainless Profile refrigerator and gas cook top. Unbelievably six months after the 5-year warranty runs out, it appears we have major problems with both. The fridge will, in all likelihood, need a new heat exchanger (at a cost of $700-$1000) and even then, once the "sealed system" is breached, future problems are "likely". I understand these units have particular problems in the south. We paid good money (I would dare say a premium) for these units in order to (1) buy American; and (2) go with a reputable company like GE. Live and learn.

GE Profile refrigerator purchased new in 2011. Two years later the water would pour out the ice maker dispenser and flood the floor. Tech came out and replaced the inlet valve and fooled around in the ice maker compartment. Needless to say several months later water was flooding the kitchen again. Looked in the ice maker compartment and noticed the small hole that feeds the tray was frozen shut. The design flaw allows the unit to keep trying to fill the tray even though the water merely runs down to the floor since the hole is frozen shut. We keep a water alarm on the floor under a $3000.00 refrigerator.

GE Profile Refrigerator purchased and installed on 3/31/15. On 6/23 I noticed the refrigerator wasn't very cold. I turned it down overnight, no change. I put it on turbo cool overnight, no change. Called GE on June 27th. It was an automated system. They scheduled me an appointment but then disconnected before confirming. Called GE on June 29th. I was told there is a known issue with the fan and they would schedule someone to come out and fix it on July 1st. July 1st, local appliance repair company came out. I asked if they were sent the part to repair it? He had no idea what I was talking about. He was not told what the problem was or what the fix was. I told him what they told me, he called them to confirm and then told me he needed to order the part and it would be 1 1/2 weeks.

Where do I begin?

We purchased a new home in 2013 and bought all new Monogram appliances. 2 years later, discovered horrible smell and found mold in refrigerator. Contacted GE customer service and they told us to wash out refrigerator with bleach. I think this is a temporary fix. Was told nothing can be done. Threw away all food, as the smell permeated everything. I am still removing all shelves and cleaning everything... even screws are being soaked, I bleach water. We will be pulling the built in unit away from the enclosure, but I am afraid to see if the mold has grown on walls and behind refrigerator. With so many complaints, why hasn't there been any type of class-action lawsuit against GE?

18months ago we purchased a GE Refrigerator model GSHs9ngybcss. Two days ago, the compressor stopped working. In lieu of spending close to $1000.00 to replace the compressor, we elected to buy a new Whirlpool at least it is made in the United States. Contacted GE direct they of course have elected to ignore our complaints. In the future will never purchase anything that has the GE brand on it.

I would urge everyone considering ge appliance to research the many thousands of online complaints about inferior products and non-existent customer service. There are many more reputable companies to buy from. Save yourself the heartache and buy somewhere else. Ge quality has gone way down over the years and the worst part is that the people who work for ge just don't care. They have no problem disrupting your life while they go thru their routine and do nothing. Again I caution everyone about buying from ge.

PFSFOMFZWW - I only wish I had read all the comments before I bought this piece of junk. The fridge is 2 1/2 years old and now it broke down for the second time. The tech came out after 4 days and replaced the motherboard. All the food was lost. 2 days ago it went out again. Food loss galore! Have to wait another day for them to come out. My last 2 refrigerators lasted 19 and 20 years and were still working when I replaced them. Not GE though. Since when does a fridge only last 2 1/2 years? The treatment you get from their customer support group is ridiculous! Something needs to be done to hold GE responsible. They should replace this piece of junk. I plan on going to the media to see if they will expose GE for the way they rip off their customers. Something needs to be done about GE. Of course the local store where I bought it couldn't care less.

I purchased GE refrigerator (Model PNR22LGEBFBB) in Dec 2014. In May 2015, less than 6 months from the date of purchase, a light bulb has burned out. I have been through all of the warranty information and there is nothing that states that light bulbs are not covered. The replacement LED bulbs cost between $15 and $25 (ridiculous). I spoke with the store manager in Vaughn and he said it wasn't his issue and that "I" should call GE directly.

On May 13 my refrigerator stopped working and everything was spoil. When tech came told us it couldn't be fix until he order a part. Put a rush order and called office to make sure order was expedited. It took 4 days to get here & when tech came to install next day realize they send the wrong part. Ordered again 2 parts this time and when arrive they only send one and forgot to order the other one. Another wait. All together we were WITHOUT refrigerator or freezer for 2 1/2 weeks while GE was trying to figure out how to do their job right. At that point my case manager ** (case #**) authorize me to buy a small refrigerator just to go by until they got things straight and fax her copy of invoice. I did that and spoke with her and let her know. She told me normally they only approve of $100.00 but my invoice was for $209.99 but that she explain the situation to her supervisor and my payment was approved.

GE side-by-side profile refrigerator freezer: I have had problems with this refrigerator since I bought it. They came and fixed it. I'm still having the same problems and now they will not fix it. They want me to pay 50% off on the parts which will cost 900. They told me the work was not guaranteed. If it is the same problems from day 1. I took out an extended warranty, but I cannot afford it again. I need help.

Two center baskets in the freezer section fall out when pulling the basket forward to remove items. Items fall out of basket on the floor. Internal wall of freezer unit expands/contracts and baskets do not fit properly. Ice maker does not turn off automatically and overflows with ice cubes.

Please save yourself the aggravation of purchasing a GE Monogram Refrigerator. Our refrigerator is 7 years old and originally cost around $6000. Since installing it during a kitchen renovation, we have spent close to $1500 on repairs and I can only guess at least that much on ruined food. It is simply a terrible appliance. We have had repeated issues with it just ceasing to work - no warning, just stops chilling and freezing.

Purchased a GE Profile Refrigerator (French Door, Stainless Steel Finish, Model #PFE28RSHESS) as part of a kitchen remodel. I've already replaced the Profile Dishwasher due to problems involving Bitumen sound-deadening material breaking away (after only 2-1/2 weeks). Six weeks in and now the refrigerator is no longer keeping things cool. GE Service, which we were told was good, originally wanted to set up an appointment five days from now. After considerable yelling and screaming, they were able to "squeeze" us in for an appointment sometime tomorrow. The food is spoiled and I am furious. Save yourself from trouble and frustration... Do not buy any GE products.

I bought a home Jan/2014 that had several GE Monogram appliances. I've spent over $5000 since in repairs and service to get them in good working order. After waiting all day for the service tech to revisit a problem that had supposedly been fixed a month ago, he called to say he wouldn't come to work on the refrigerator because there was no "sticker" indicating the model and serial number. Over the past several years, the sticker had been worn off during interior cleanings. I called to verify this with GE at 800-444-1845 and they agreed that if there was no sticker to indicate the model number, they wouldn't have a tech work on it. I asked if the tech could come and attempt to determine the model but the GE supervisor became a parrot repeating what she had just said and refused to offer any suggestion or have a tech at least look to determine the model.

Stay away from GE Monogram. They appear to have some design/manufacturing flaw. Ours failed right after warranty expired. GE Service changed Circuit Boards, rusted Evaporator Coil, drain pan, and finally said contamination in the Sealed System, thus leaving us with a $4000+ paperweight. During the last visit GE Service said NON-REPAIRABLE! Stay away, NOT worth the investment and aggravation.

Conventional oven and I have been having problems with refrigerator carts falling of their brackets and the freezer would stick to the sides to the brackets and it sometimes would take two people to open and sometimes guests wouldn't know about this and it's left open. Through my research it's just the thermostat and I don't expect I should have to pay for it. And, the dishwasher has a flapper issue which I am yet to get, should be in a day or so but I Youtubed it and cleaned all the water - went with a Hookah pipe to suck the water out. And, I handwash it now bc the water takes so long to clean out. I have to fix the fridge asap and so hard to find one with my model PDS22SBRARSS with the bottom freezer. It's been 24 degrees there and the fridge is 74 degrees for a week.

I have owned a suite of GE Cafe products (i.e. refrigerator, stove, microwave and dishwasher) for approximately 6 years now. My recommendation is stay away. My refrigerator has seen a visit from the repairman four times. My stoves plastic knobs melted off and I was kindly advised by GE that I could now buy new metal ones for $300. My dishwasher’s dispenser in not dispensing. And now to round things off my microwave's touch pad is not functioning as it should. GE is comping me the parts which the repairman quoted me $1,225.00 and labor at $100.00 (my responsibility).

My husband and I took advantage of the 4th of July sale last year 2014 and purchased the GE Adora French door model with 2 ice makers which was attractive to us as we have a very thirsty family. We also purchased a beautiful stainless steel lined GE dishwasher which didn't work from the day it arrived. After a week of being inconvenienced, it was replaced and has been no problem since. As for the refrigerator we are now being inconvenienced for the second time as the fan has stopped working again. What a chore having to go to our garage constantly to our backup fridge. Our fridge also made noises grunting and groaning like a stuck pig! We were disappointed to be told that the technician was going to be coming in a week. We vow to never buy another GE product again, we don't feel their products are reliable.

Purchased GE profile refrigerator 1/03/2011. Ice-maker broke 6 months after purchase. Yes it was covered under warranty. Broke again 1 year later. NO warranty... Now will not cool.. $1700.00 new.. Shouldn't it last longer than 4.5 years? Could it be that it's made in another country (not U.S.) or does that not matter anymore? It seems that "pay more and get less" is the way everything is now.. and getting worse.. That is sad....

We bought a GE fridge (model # PFE28RSHBSS) 21st of Feb (2015) from HHGregg in Augusta GA. The refrigerator stopped working 2 weeks ago. We have had nothing but problems throughout this whole process - from GE sending out someone to repair it, limited scheduling availability, rude customer service people who hung up on us, to the biggest concern to us which is that GE is aware of this particular problem they have with these refrigerators - however continue to sell these lemons to consumers. Where are the consumer protection agencies? I think companies like HHGregg are also complicit in this fraud.

GE Profile - Ice maker was making noise and GE repairman said there was a update and it was done fast and works great. Now seven years later everything is great and we love the machine. All these bad reviews and wonder, will I have trouble, something changed since I bought this? When the ice maker grinds the ice on that option it's loud. Once a year my wife and I pull the refrigerator out and vacuum out the back. We pull one panel, I think.

GE Refrigerator Model 405024 - Serial #PSW26PSWASS - We have had problems since day one when we purchased our GE appliances when we remodeled our kitchen. In particular, our refrigerator. The ice sticks together and won't dispense. Also, I have ice that forms in the refrigerator (side-by-side) and have to take the crisper drawer out and thaw it out. It also drips in the freezer section too, because I have icicles that form in it too. We replaced the ice maker but did no good. We just had a repair guy out and he said that the problems could be fixed by replacing the computer board or maybe the fan motor. Was there ever a recall on any of these problems??

A brand new GE refrigerator was purchased for us through our home owner insurance in August of 2014. It was on sale at the time for $3999 at Home Depot. We have experienced some similar problems that I have been reading here. (Wished I had read them prior!) From the loud noise, to the fridge not cooling, to a total shutdown and motherboard replacement...twice. Readers...it's only June of 2015. Even today, our fridge is not working and we are waiting for service.

I bought 8 major appliances from Home Depot. They were all General Electric. Four of them were GE profile. I took out the extended warranty from federal warranty cooperation. I have had nothing but problems with my refrigerator and freezer. They have been over quite a few times to fix it. My extended warranty ran out and I couldn't afford to get another one. I am having nothing but problems with this refrigerator and it’s the same thing that happened from the very beginning. To begin with GE stands behind their products, why do we have to take out an extended warranty? All I want is my refrigerator and freezer to be fixed. I am tired of not being able to have ice or have water all over my floor. I have gotten nowhere with any of this. Please help.

My husband bought this refrigerator for my birthday. Within a month the GE refrigerator start making noises. I call and told them then few months later the ice maker stop working all this in a year. I will never purchase a GE refrigerator again. Stop don't get it.

The refrigerator fan inside the freezer is very loud and the bottom part of the fridge works when it wants to. Have lost about $300 worth food twice. I would not recommend buying GE ever. My fridge stop working after having it 13 months.

We remodeled our kitchen and selected a new GE refrigerator. It was installed in April 2015. It has now failed twice. We aren't losing food because we kept our 1996 Whirlpool refrigerator. WE are getting tired of transferring food back and forth. Are there lemon laws for appliances?

I have had my appliances for 3 months. I have discovered the fridge PFE29PSDASS is not for storing much food, it is more for looks. When the fridge is full it freezes the food, this is especially bad for the produce. I can put a pound of beef in to thaw and 2 days later it is still frozen. I have learned to buy my produce as I need it or at least no more than what we can eat in about 3 days. Leftovers 2 days tops as not to overcrowd. You can stuff the shelves on the doors without any effect, but stuff the fridge and it is ice city. My milk has been slushy for 3 days as I bought more fresh veggies and fruit than usual. It is set for 37 but is only that temp when it is almost empty of food.

A GE Hotpoint refrigerator came with our house & while the refrigerator has done a good job, the tech that came to service our ice maker was a total scam. Found out the problem was a build up of mold in the water line - at least that is what he said. We were over charged for parts & labor = $56 in parts & $177 for labor for a total of $233. I have since discovered we could have completed the same repairs for $20 ourselves & in less than an hour. So a mistake on my part & could have been happy with calling it a learning experience but: the ice maker was still only making 6 cubes of ice while it was designed to make 8. I asked the service tech to adjust it to make 8 cubes & he refused! After a $233 house call, he said it was too dangerous, how ridiculous. I did a little research & discovered how easy to increase the water flow myself & without any issue - soon had 8 full cubes of ice rolling out.

I absolutely hate my GE Profile refrigerator, which came w/ the house I bought. I don't have the money to replace it or I would. The exorbitant amount of plastic used is awful & has cracked easily. It is VERY difficult to review/put back the shelves, bins, etc. Cleaning is very difficult. It is hard to get the shelves stacked to accommodate tall objects.

We purchased this refrigerator in 2009. We immediately had problems with the ice maker and had a repairman here several times while still under the 3-year warranty. The final conclusion was that the ice maker was designed to make only 7 ice cubes every 2 hrs. Shortly after the warranty expired, we were having trouble again, not the ice maker. After spending $340, the problem was fixed. We are now experiencing problems again, water collecting in the bottom of the refrigerator. After several phone calls with GE and a couple of unreturned calls, their best offer was a comparable refrigerator for just under $1000 and only a one-year warranty. I cannot bring myself to spend that much with a company that will not stand behind their product.

We bought a GE Profile refrigerator (PFCS1NFYSS) in 2010. Items on the top shelf tend to freeze. The refrigerator repeatedly shuts off & on and the lights go out. Serviceman didn't fix it the first time so we have to pay again. We spent $10,000 on GE appliances when we remodeled our kitchen--won't buy GE again.

Hello. For several days I have been trying do the self-diagnostic procedure to fix a problem in my refrigerator, but according to the manual I need to press for 3 seconds the HOLD button to get started the test. My refrigerator doesn't have a HOLD button. So, which button should I press to do the self-test? My refrigerator model: PEZ23LGZA GS.

Purchased in February 2008 and lasted 7 years. Back panel frozen and tray filled with water. Never any ice cubes that was done in the very beginning. Microwave panel had to be replaced twice. Dishwasher is terrible. Save your money and buy another product that does a better job. We all work hard for our money and would like to put money on better products. Not to mention I had to replace the long drawer cover twice and the other shelve. This is not how we want to spend our money. Thank you for reading this email.

Called customer service and they could do nothing other than tell me to wait two more days until the appointment I had previously scheduled. I am concerned because we also bought a complete GE appliance package with our new house. It is also apparent that a number of their newer appliances do not last very long.

On July 5th, 2014, my wife and I purchased a GE refrigerator from Home Depot. In October of the same year, it broke down. We lost all product and had no food. Over the next 8 months, the fridge broke down 3 more times resulting in total product loss 3 more times. GE refused to refund our money and issued us a replacement fridge. We had that fridge less than 3 months and it did the same thing. We have had 2 GE refrigerators in an 8 month span. They have broke down 5 times and we have suffered total food loss 5 times over that span. And still GE will not refund our money. We are done with GE and their poor customer service. We still cannot get our original investment of $1,798.00 back from GE for 2 faulty refrigerators in 8 months. They do not care about us as consumers.

I bought the GE profile built-in for over $6500 3 years ago and now the door is rusting. GE said that it was caused by 2 things: if I left the house for over 2 weeks that I should have unplugged the refrigerator and taken everything out and cleaned it. I never left the house as stated in the manual for long vacations. Also, the refrigerator needs to be in a climate controlled house. I live in half mile from the beach in So. Cal and no one has A/C. They are offering to replace the doors for $2200 plus the cost of labor. Pacific Sales just said they were not responsible and to go to GE. Of course, they never said anything about the climate controlled house or going away for 2 weeks and having to empty and unplug it.

I was finally able to renovate my kitchen and had always had G.E. I bought a fridge, hood, microwave/convection, oven and induction cooktop. Never again. I'm on my second compressor and the condensation tray leaked. The light button on the hood fell out. The microwave broke. Luckily the dishwasher was a G.E but actually made in Europe. I was told by a service person that they buy parts from foreign manufacturers and assemble here so they can claim "Made in America". Pretty sleazy.

GE profile fridge - The worst fridge I ever purchased. Never never buy it again. It is barely 8 years old and compressor died. After first year the problems began. First the door broke, next the climate control broke. I spent a great deal of money for this French door stainless steel fridge.

GE Refrigerator Model: GSHF6HGDBCWW Serial# MA419118 - We bought a "new to us" home that had brand new appliances in the kitchen including a brand new side by side GE fridge. From day one of use, it has had a loud, annoying intermittent noise (don't think it is ice maker). I can still hear it sitting in the next room. The sound is best described as a cross between grinding, grunting and a stuck pig scream. I've never owned a GE fridge and I never will again. NOTHING IS BROKEN! IT just makes this annoying grind, grunt and stuck pig noise. I'm so glad I found this place to vent. Thanks for listening.

We had no luck with Maytag, so thought we would go with GE. Bottom freezer, side by side, ice maker. Sounded great, looked nice, expensive, so it must be good... right?? Ha... The ice maker lasted maybe a month, so that is now just taking up room in the fridge. We can't get ice from there, but we do have ice build up so bad in the fridge and under the bottom drawer of the fridge that the drawer does not shut. We should have gone to a rummage sale and bought a 1970 model that is more reliable than this expensive fridge that is taking up space in our kitchen. So much for trying to update our kitchen. Never again!!!

We have a GE Profile refrigerator. It is about 8 years old. Has worked fine except for it makes very noisy popping noises. Had a tech look at it, said he did not know why but temperature in both fridge and freezer was always normal. The cooling cover that goes from top to bottom had a little mold coming out of the air slit. We took it off to clean it and was in disbelief what we found. Took the cover off the condenser also and was horrified what was there all over for who knows how long. Very disturbing to say the least. If anyone has the condenser inside on the bottom, please take time and make sure you have no mold under the cover. You will not think anything is wrong but the moisture builds up and turns into mold which is so so bad. We have no idea what GE will do for us. Here is pictures.

I have never been happier with a refrigerator than I am with the GE Arctica that is sitting in my kitchen. Why am I so happy? Because the obnoxious beast just gave up for good! For a long time I have wished to have a GE designer, or someone "higher-up" in my home so I could strap him (her) to this refrigerator so they could hear what we have had to put up with for noise and other problems... of course, I could strap him (her) to the neighbor's house, and they would still get the full impact of the noise! Now, I will finally be able to drop this one off at the reclamation center and get a decent frig... and it sure as ** won't be a GE.

We bought a new home in November and purchased GE appliances because that is what the builder used. We bought a beautiful $2200 GE refrigerator that we fell in love with due to all of the fancy upgrades that 21st century refrigerators have nowadays. We have had this refrigerator for 5 months and all of a sudden it STOPS working!! You can imagine how terrible this can be especially if it is loaded with a ton of food - at least $200+ worth!! It stopped cooling and no water would come out. We called GE warranty customer service and we have never received such terrible, unacceptable service! It will be at least 4 days until a technician can even look at it??? After spending $2200 on a product and the warranty will not EVEN look at the problem for 4 days?!!

This fridge has been nothing but problems from day 1. It broke down 5 to 6 times since we own it then of course the warranty was over so I purchased one every year from Sears... All in all I would never buy another GE product and I will tell everyone I know not to either. The amount of food lost we lost since we bought this fridge is a few hundred dollars.

Purchased new GE Profile Fridge for almost $2,000 in 1998, along with a GE double oven which also had problems. In the first 24 hours, the refrigerator froze and exploded coke cans blowing coke all over the fridge. GE didn't think this was a problem, but it also froze produce and after 4 months and many service calls and complaints they brought me a different fridge which really was no better. Within 2 years the plastic water line that runs RIGHT next to the compressor, destroyed the plastic tube allowing water to seep into my new wood floors causing permanent damage. We repaired the floor and fridge ourselves, but one leak was not enough for this fridge.

Bought a GE refrigerator, microwave and stove when we redid our kitchen. Had nothing but problems with ALL 3 appliances. Will never ever buy another GE product again.

The fridge handle fell off after two months, then the freezer handle (which are both held on by plastic paper and glue) fell off. We have gone through a total of six handles and two doors. It is a cheap faulty design, extremely POOR engineering. Can't believe GM will not stand behind their product. We need a new fridge and model. This should be recalled ASAP. We are constantly rearranging our schedules for the repair person. This product is only eight months old. We can't use it. Did not realize that for over one thousand dollars it would be disposable. The handles last a month. We were lucky enough to be away from home for the month of Feb. No problems then. Ha! GM consumers told us that they cannot even think of replacing any of their products until the warranty period is up, so we have to have a repairman come out weekly for another 4 months and then there is no guarantee.

I have not had this refrigerator (gie21gthww) for 30 days and now the fridge will not cool down. The freezer is frozen and cool air is circulating. The freezer will not shut off and GE repair is the worst thing in the world for getting it repaired. Not only do they not show for equipment within the first 30 days on the same day, they make me wait until the following week and then miss their scheduled 4 hour window for the appointment.

Purchased dishwasher and refrigerator (side by side). We bought at the same time... Refrigerator stopped working soon after the warranty expired. Called a GE tech and he found there was a pinched line that was factory defect. GE would not reimburse us for the 300 out of pocket for repair... The shelves are plastic and break easy due to poor fit... All around very cheap construction. Dishwasher had a recall that we were not notified of. Called a tech and he said this model heating element supports were bad. This is After Our kitchen Flooded and floor was ruined... GE did take care of this problem and reimbursed us for damage and replaced dishwasher with a stainless steel tub. Very disappointed in GE as they were always known for quality and long lasting products. So Sorry to see Top American Brand go Downhill...

I purchased a new GE Profile french door refrigerator, stainless steel, etc in October 2013. Thankfully I did get an extended warranty. The model I bought must be possessed. The first complaint was for noisy operation which took two service calls to get a fan motor replaced. Another call for noisy operations and the technician downloaded upgrades to the unit. Now the unit shuts off for no reason and I am awaiting another service call. This is a LEMON and should be recalled.

Though I haven't had any problem with the GE Cafe refrigerator after six months, I do feel the design of the interior space is awful. I have a 21 cubic foot refrigerator but about 4 cubic feet is taken up by ludicrously thick plastic shelving, trays and "cubbies." Rather than have a wire shelf in the doors, GE provided these massive hanging shelves that limit your options for storage. With better design, you could put six or even twelve more bottles in the doors. We purchased the model without the water and ice dispenser in the door just to have more refrigerated space. If you purchase those options, I can't conceive where you would put anything!

GE Refrigerator GFE28HMHES 27.7 CU Foot - We recently brought all new appliances and decided to go with the GE because of their Slate finish. We love the range, dishwasher and microwave but have been disappointed with the refrigerator. The refrigerator is new on the market due to its size. It is 27.7 Cu foot in size but due to the size it is very loud. Every time the compressor comes on it has a high pitch sound that hurts your ears and almost drives you insane. At times you just want to unplug it and make it stop. We did have GE come out and they put some box type thing over it to quiet it. It did help somewhat but it is still annoying at times. We really have no problems or complaints with the appliances at this time but please make the refrigerator quieter. I would not recommend it for anyone that is sensitive to sounds. It will drive you crazy.

Bought a GE profile fridge in 2012 for close to 2,000 dollars. In MID 2014, it cost over 1,000 dollars in repairs..... first it started making a loud funky noise, which cost 600 dollars to repair. Then 3 months later, the motherboard blows out, 200 dollars worth of food goes bad, and it cost another 400 to repair, plus the 200 to replace all the food lost. I will never ever in my life purchase another GE product again, and I will tell every single person I know on this planet to never ever buy a GE product. It is not worth the stress, money, and time of day. I am obviously LIVID about this. My 30 year old fridge downstairs runs perfectly. 30 years old!!!!! And the new GE fridge is 20th century, bought in 2012. Absolutely unacceptable.

I purchased an entire new kitchen of GE Adora appliances less than 3 months ago from Home Depot. My $2900 refrigerator has already been replaced once (icing over on the bottom and then leaking onto the wood floor). I have now been on the phone for over 30 minutes to schedule a repair on the new refrigerator AND my stove AND my dishwasher (the first available time they have is a week from now). The burner shuts off on the stove in the middle of cooking. The GE brochure states that the glass top retains the heat - it does not! Mine is going completely cool and then hot and then cool again. Not exactly ideal cooking conditions. My dishwasher goes through a complete 2 hour cycle and then releases the detergent during the drying stage. I will NEVER own another GE Appliance!

I purchased all GE appliances for my lower level kitchen only to have my refrigerator installed to not work properly. I called for a service tech to come and repair issue due to the fridge not cooling. Would stay at 48 degrees and the freezer was registering -21. The tech came out said there was an issue with the motherboard and fixed problem, so I thought. Fridge started cooling, tech told me to wait a few hours and I could put food back in fridge. It seemed to be working just fine so I put milk, pop, and food back into fridge.

My GE Profile PFSS9PKYASS broke for the last time. Last March a coolant line leaked, causing the fridge to warm. Although it was replaced under warranty, the loss of groceries contained therein was costly. This past Thursday the fridge breaks down again causing some food to spoil, but luckily we were home and were able to move items to a small freezer unit we have in the garage. Had we not been prepared, we would have lost groceries again. I am not going to wait until this unit tries to break down on us again. Two breakdowns in a little over a year's time frame is ridiculous. We junked it and purchased a different refrigerator.

We bought a GE side by side fridge that we could not afford to buy 6 years ago. Since that time, it has been serviced 3 times for the same issue and thermistors replaced twice. This issue means that there is a problem with the defrost function. This issue makes the fridge dump water on my then new hardwood floors frequently. After purchasing all of the required parts several times and having repair people out we still don't have an ice maker and my floor is now ruined. The repair people tell us this is standard on a GE. Never another GE appliance in our home or anyone else's that we can influence. They make junk.

We are extremely dissatisfied with our GE refrigerator (Model # DFE29JSDDSS), we've had numerous issues within the first year of ownership (January 2014). GE technicians have visited 5-10 times within the first year, some issues have been resolved while others are not considered issues by GE as they are deemed normal/within specs.

Lower plastic handle (fresh food) broke after two years. No unusual use. Ge wants $90 for new handle. Outrageous for a part that should obviously last the lifetime of the unit. Could GE really be so crass to sell appliances cheap and then overcharge for a fundamental part? GE is not the quality of company it once was.

We received a letter from Toll Brothers that the GE Monogram were being install in our new home because of the serviceability of those products. The first day, the refrigerator did not cool caused by broken Freon connector; the microwave did not heat anything, and one of the stove's burner did not work! After the warranties ran out, we had problems with the refrigerator and stove. The parts and labor were extremely high over $1300. We have a 9-year old Sears refrigerator in our garage and is still ticking!

I’m not one who would normally write a consumer review, but since I do what I say I will do, I will step out of the norm here… Today I told the GE Appliance Customer Care that I would be sharing my experience on every forum available. I’m sure you can read the inference here – my experience has not been good. In December, my NEW GE Profile refrigerator was delivered. Less than 3 months later, it quit working.

For the 2nd time in 10 years we bought a new home with Brand New GE Profile appliances. In both cases they never worked right. We just purchased a home in Oct 2014 since purchase the dishwasher has broken 3 times. The fridge is now on it's 4th call. Now when we schedule a service GE cancels it reschedules 5 days out and sends an email acting as though we rescheduled. We have had different techs from GE and asked them when does GE take responsibility on the lemon products they sell? Answer they don't they will keep sending techs to replace parts such as a $2.00 fan. In the meantime consumers lose food and you can and will go weeks no appliances.

My 2009 GE Profile side by side Refrigerator is leaking water from the lower part of the freezer handle. On Monday I called GE consumer relations and explained the problem I was having and they said it was out of warranty and wanted to charge me $99 for a service call plus parts and labor. I told them the refrigerator is only 5 years old and I paid over $2500 for it, is there anything you can do for me. I also explained that I purchased $6000 worth of matching GE profile appliances in my kitchen.

Our loud 4 1/2 year old GE refrigerator needs a new motherboard and fan. Our repairman informs us that it is a common repair and that GE is the only refrigerator with motherboards and that there have been a problem since the early 2000's when they started putting them in their refrigerators. So why hasn't there been a recall and why hasn't GE stepped up to the plate and compensated customers for such a defect? My model number is GSHL6KGZBCLS.

Purchased new a GE Profile Refrigerator which I thought was their high end appliance, in 2008 After about two years the ice maker went out. Now it appears the compressor has gone out. I called Sears out and they confirmed this. For the new compressor $475 and the new ice maker $200, now to call sears out they want $200 labor. I realize this may not be the right place to post but our GE microwave oven (Advantium 120) again supposed to be high end, went out a year ago. I was able to replace a resistor myself. However the microwave lasted a year and has stopped working again. Needless to say when it comes time to replace my appliance it won't be with GE.

After two years the compressors failed on the GE refrigerator. After spending hours wading through the various levels to get to consumer affairs, I was told that the parts I need will ship the following day (needed to order parts through them due to my service provider not being able to get those parts). Two weeks later, after receiving a call that the parts have shipped, I called to find out that a back order part has held up the entire order. So instead of 3-5 days to get the parts, I am now going on 3 weeks without a working refrigerator. They do not stand behind these products, and do not tell the truth about getting shipping replacement parts. Will never again purchase.

We purchased a GE Counter-Depth refrigerator in the Summer of 2014. It arrived with a large dent in the front door, and with the freezer door handle broken on the left side. We received a second refrigerator a couple of weeks later - a brand new model at the time: PYE22PSHSS. We had it professionally installed and life was good. My portable thermometer read temperatures that were within 1 degree of the setting at several different points in the refrigerator cavity. All good.

In 2011, we decided to upgrade our old workhorse Frigidaire side-by-side and purchased the GE French Drawer Refrigerator at Best Buy. When they delivered the refrigerator, it was so loud, you could not be in the same room as the refrigerator. The delivery drivers tried to convince me that it was normal and the noise would eventually go away. However, you could clearly tell that the fan was hitting the Styrofoam insulation. I insisted that they take it back and replace it. Few days later the new fridge arrived. It seemed perfect. Shortly after the warranty expired. The same thing occurred except much louder. This time, the fridge was freezing up from inside the walls, ice was coming out the air holes and the fan began hitting the ice build up. It was unbearable!

Fridge model # Gfe29hmeies. The GE "case worker" would not return my phone calls! Each person I spoke with seemed to know nothing about my case. Promised an extended 6-month warranty: did not get any confirmation of that! One person told me they ordered the parts to come to my house the next day; parts didn't show up!

Our brand new GE Refrigerator PWE23KSDSS stopped working after 2 months. It took a week before service could come out and then another week until the part was supposed to come. Only after being on the phone for 45 minutes did I discover that the part was back ordered. We are currently at the 3-week mark and the part is still not available nor is a delivery date in sight. The fridge is still not working. Customer service at GE and Albert Lee are apologetic, though seem unable to get this resolved.

I made a repair request to GE fix my Arctic Refrigerator in late October. A lady technician arrived on time, she appeared to be knowledgeable, efficient and personable. She fixed a water leak in a plastic tube feeding the Water Dispenser by replacing it, but only partially. The feed line from a valve directly to the Water Dispenser itself she did not replace. However, it was in the same degraded condition as the one she did replace. We were on visiting family overseas Nov. 2014 until mid Dec 2014 so we did not use the refrigerator during that time.

I just had a beater fridge replaced in my apartment by a new GE top freezer model and it sounds like a freight train. Horrible. Never buying GE again as soon as I am able to have the right to decide. I'm probably just going the throw out my food and turn it off and not use it, seeing as I am not allowed to purchase my own appliance. I lived for 7 years in the bush of Africa without one. I guess I will have to live here that way too. Sucks but it is what it is. No cold food is better than noise torture.

Re refrigerator, upper fridge door, lower freezer door, 20.3 cubic ft. Artistry series Ser # TA311398. Bought May 6, 2014. Sold by Tucson Appliances, Ltd, of Tucson, AZ. After 3 months of hoping it would stop, I finally complained to the dealer by written letter about the freezer door popping open every time I closed the upper door. I requested an exchange because I had other complaints about the design and function. With no answer after 2 weeks, I went to the store where I was told they'd received it but didn't know what to do about it. They sent a GE rep finally who told me it couldn't be fixed, couldn't be re-leveled (I thought maybe it wasn't leveled right) and that many customers just put a metal latch on the side! How absurd! But it indicated others had the same problem with this model.

We purchased a GE French-door refrigerator in 2013. In Nov. 2014 the lower drawer was freezing everything in it. We called Warranty Co. and we had a repair man come out. He said it was the motor gone bad and he ordered it and came back to fix it. It still was freezing food so he came back and realized the door hinge was broke and had to order it. Now the water dispenser is totally frozen also. He returned to fix it and two days later, it wasn't any better so he came back out and talked to GE tech support and he reset the computer but it still is frozen, and tech support said replace the motherboard on the fridge. This has been going on since Nov. 11th 2014 and still is not fixed - GE cant ship until Jan. 14, 2015. I will never buy another GE again and pity someone who would. Please learn from my mistake. It should never take 3 months to fix a important appliance. Through all of this no one has ever attempted to seriously make good on such a piece of junk. The model is GFE29HSD.

Our 3 year old GE Profile refrigerator is a gigantic piece of garbage! Almost every cheap plastic part on the interior is suffering catastrophic failure. Shelves are cracking and falling off the door and the storage drawers are all cracking as well. The clear plastic door for the butter dish storage area fell off from plastic failure as well. We purchased a 4 tear warranty from Home depot for this product assuming all this would be covered, but they said it's just mechanical coverage not cosmetic. Called GE and they wanted to charge me over $400.00 for the parts after offering a 25% discount for our trouble! Unbelievable. We will never purchase another GE product ever again.

Our refrigerator is 4 months new. Notice on Christmas Day that milk had gone bad than it should. By Friday, repair man out. Fan not working. He doesn't have on his truck. Order part, will be expedite FedEx. Call me when it gets here on Saturday and the person I retort with will come out and install. Assured us this would happen - "refrigerator is new". Waited till 1 pm on Saturday for part. Called GE parts, GE Cust. Service and FedEx. Short story, part was not listed as Expedite. Monday comes no part. Wednesday comes (New Years Eve) part is on truck. Tracking on my phone. At 1:01 it comes up "delivery attempted/no answer". Bull cause I was home!

This expensive GE Profile refrigerator is the worst piece of garbage imaginable - it is so loud that the noise fills the house and it NEVER stop, NEVER! Apparently, GE says this is "normal noise". Paid lots of money for it just a year ago, but I'm throwing it out. DO NO BUY this GE refrigerator - you will regret it. Is GENERAL ELECTRIC now a Chinese company?

Woke up Saturday morning and found water puddled on the floor, and water inside my refrigerator, water puddled up on the freezer door. I thought my son may have left the door open overnight and the ice cubes were melting (the door is on the left side of the refrigerator, it holds the ice cubes and the door alarm was set to "off"). After cleaning up the mess for over an hour, my husband and I didn't worry and went out. We came back 4 hours later to the same mess we had found earlier that morning. We immediately shut the water valve to the icemaker/water dispenser, cleaned up again and then called customer service, where we were informed that the refrigerator was less than a month out of warranty. It was delivered 11/25/14 and I was calling 12/20/14 and the best they can do is 25% of parts and labor. My whole kitchen was remodeled and we used all GE APPLIANCES, $10,000.00 DOLLARS WORTH. ANGRY IS AN UNDERSTATEMENT.

Purchased GE PSF26RGWA on 12/27/07 + ext warranty at Bade Appliance Bradley, IL. 12/11/14 noticed milk was warmer than usual. Fridge temp 49 & freezer temp 24. Called Bade to service. 3 service calls, new control panel & 9 days later - fridge still the same. Bade claims GE has told them fridge is un-repairable.

This is the LOUDEST fridge I have ever had. The motor never stops. I have a continuous ringing in my ear all day. We have complained and they say that is how the motor runs. I can not hear the TV over fridge. I will NEVER buy a GE fridge again.

Please do not buy this refrigerator. Mine Hums, or Buzzes all the time. I read online that it has something to do with a design flaw on the frost-free condenser. They suggested I defrost it as we did in 1959. That did not work. When I contacted GE today, they said that I needed to read Page 34 of the owner's manual, this CONSTANT noise is normal. No one reads the owner's manual until they have purchased the appliance. DO NOT BUY THIS REFRIGERATOR!!!! It is like living with a water torture--it never stops.

The bottom drawer system in the refrigerator are constructed entirely of plastic. The plastic pieces that held the drawers and allowed them to slide broke quickly. We nursed them along until they were so broken that the shelf was in pieces. We ordered replacement parts which totaled over $500. The plastic replacement pieces were warped, did not fit properly and were not the same design as the original. I would NOT purchase this product!!!

Have my GE Monogram, top of the line refrigerator, for 8 years. Last week on Dec 2, we woke to a puddle of water on the floor. The freezer and refrigerator were broke for the third time!! Called GE repair. They came out on Thursday, Dec 4. The repairman said he needed to order parts and it was a two man repair job. He would be back on December 12, after 11 AM. I made my arrangements to be home on December 12. At 3:30 no repairman. I called GE and they told me I am next in line. At 4:45 no repairman. I called GE and now I am told that they are not coming and they will be able to reschedule for December 19! I called GE Customer relations. The woman, Wendy, told me that I could have called another service repair company instead of GE! I guess what she was really saying is that GE's repair service is not worth the trouble and not to use them! You know service is bad when the company tells you to go somewhere else!

Purchased GE Fridge and Stove March 2014. Fridge has been a problem. The normal temperature on the fridge is 5. If we set the temperature at 4 or 5, everything in the bottom freezes, and 3 or below items in the freezer does not stay frozen. The tech has been on site three times. The fourth time I asked for a replacement. Replacement was delivered November 15, 2014, onsite inspection the front panel was damaged, I refused the fridge. Still waiting to hear back on a replacement almost a month. Called last night to customer service and the person hung up on me while I was in mid-sentence. Would not recommend a GE product and would like compensation for food lost due to spoilage.

We purchased a GE french door refrigerator from Dick Van Dyke Appliance World in Central Illinois with a five year warranty. The warranty is not honored because GE will not make the parts to replace the refrigerators. Now they will only offer us $150. Not only will GE refuse to make the parts for the repair but Dick Van Dyke refuses to stand by their 5 year warranty. The parts are on a national back order, so I know that others must have the same problem. Anyone interested in a class action lawsuit?

We purchased our Monogram July 2011. Almost from the beginning we were having too much condensation in the unit. First they thought it was the door, next something else. In no time we had a mold issue, which they can only call black growth. One repairman order some new parts. Finally March 2114 they fixed the excessive moisture problem however we still have mold that will not go away, which was created by a malfunctioning unit. They are now finally willing to offer us a new unit for $2,912. Outrageous since the mold which is a health issue was caused by their unit having a condensation problem!! Recommend all to stay away. This may have been a lemon but this is unacceptable.

We purchased a GE Monogram refrigerator which was installed on 5/24/2007, model number ZISS489DRAS, serial number FG039507. It has given us nothing but trouble, failing at least a dozen times since we bought it, and costing us thousands of dollars in repair bills, service contracts, and lost food. Not to speak of the time wasted dealing with repairmen, and the inconvenience of not having a refrigerator. It has also been unreliable in other ways short of failing, which has also cost us much time and many dollars in repair bills. Every part has been replaced at least twice, including lines, compressors, fans, motherboards, other electronic components, sensors, etc. I suggest you purchase a refrigerator/freezer thermometer; you will be amazed at how inaccurate the refrigerators temperature readings are.

OMG my GE refrigerator is terrible. The molding falls off. Now it get moist under the molding and is starting to get black mold. They have fixed the seal 3 times in a month period and I am to the point I want to throw it in the garbage! Today my light went out inside refrigerator so I went and bought the exact bulb I had in refrigerator even GE brand the light does not work. Brought bulb back to store, got another bulb thinking maybe bulb was defective. 2nd bulb does not work. I give up. My refrigerator makes a loud humming noise and roaring sound. They have been out. Replace defrost fan still same noise. I think I will just go out and purchase a different brand refrigerator for GE brand I believe is no good!

We built a home and designed our cabinetry around a GE fridge Cafe series side by side and bottom freezer pullout. The fridge was purchased and installed in July 2014. We had so many problems with it that it was replaced in 1 month's time by GE. We are now on our second one of the exact same series and there is something inherently wrong with this fridge. This one has had a new fan replaced, (btw there are 5 fans in this model) a new ice maker and the motherboard replaced. It freezes our food and defrosts almost everyday, so far as to freeze baby models of milk, fruit, jars of pickles the list goes on. GE has been out here to inspect multiple times and we have now received over $350 worth of food spoilage reimbursement and in fact they have now extended our warranty by 1 year. We had to fight for that in writing.

I purchased a GE Profile fridge in 2010 and have only had problems with it since first day. The first year, while on warranty, I had a repairman at least 5 times to check problems with the water dispenser and the loud motor. I still have problems with this. Now the seals on the doors are torn and the doors do not close properly and mold forms on the seals. The freezer door also does not close properly, we have to press hard on it so that it seals. Absolutely hate this fridge, would not recommend to anyone.

GE Profile PFS22MBSBBB - This refrigerator is a piece of garbage. I bought it in July 2006 and the plastic things that keep the door closed broke almost immediately. To repair requires an entire insulation (rubber) gasket. It was under warranty and the second one broke just 2 weeks before the extended warranty expired. Cost to repair each would have been $300.00 each. I too have the problem of the freezer/refrigerator heating up and everything defrosting. Called repair once when it happened and while he was checking it out, it came on. He put it back together and left. It still does the heat and defrost at will.

My expensive GE monogram refrigerator went out in Labor Day weekend. GE did not get anyone to come out for 2 weeks to repair. When the repair people came, they needed to order parts and were unable to fix that day. Then they were unable to repair any sooner than today, October 28th. Now that the repair people are at my house they tell me they are not sure whether or not it will be fixed today. This is absurd. I paid more than $6,000 for this refrigerator and this is the second time I have had to repair. Their unresponsiveness is horrific. Why should I have to wait this long? I ended up having to buy a spare refrigerator that I paid $1,100. GE says they are sending me a check for $150 for my inconvenience. This is absurd and I will never purchase another GE product. The worst part is that I have no recourse and are at their mercy for repair. I am ready to go and buy another product that is not GE.

We bought 4 GE appliances for our new home for a first time we get GE products, this will be the last time. After 5 months the refrigerator freezes the vegetables and the rest of the refrigerator is warm and making a loud noise. We called the place where we bought the appliances and they give us the number to call for repair. We called twice before they even consider sending a person. We wait for 10 days before he show up. Person was not helpful at all, we need to wait at least two more weeks and we don't have a refrigerator. We are sick seniors citizens with needs of our food and medicines that we keep in the refrigerator. They don't care we lost all the food and we are going out to eat because we can't keep things inside the refrigerator.

Purchased GE Model GFSS6KEXCSS January 2010 from Brandsmart. Was happy with this product until Oct. 13, 2014 when my refrigerator starting making a loud noise. The noise stopped when I opened the door. I called GE service and describe the problem and was given an appointment for Oct 15th. Repairman came out, spent about 10 minutes and said we have to order an evaporating fan unit. Was given a price of $350.00 plus $89.95 for estimate to diagnose problem. I had to pay the $89.95 plus $50 towards the part.

I moved into a new home which came with all G.E. appliances. The doors on the side by side were both dented. When the new doors were delivered they were dented. Still waiting for doors after 6 months.

Purchased an expensive GE Cafe CFCP1NIZESS bottom fridge from a local company. In the last year have phoned the dealer several times and was told that to turn up the temperature because fresh fruit and veggies were freezing. When my eggs froze I got angry and phoned the dealer and said the fridge wasn't working. I am not sure what the temperature really is set at because the gauge is in Fahrenheit, I think that in Canada degrees Celsius should be required as most of us don't want to do the conversion and have been raised with Celsius. Today I waited on the phone for over an hour to GE and was told to contact repair person. They would start a file, but it would be over 3 weeks before someone would contact me. It is now going to cost me over a 100.00 dollars just to see what is wrong. GE has no contact via internet where you could express concerns over a product.

Freezer side temperature fluctuates from 0 to 20 degrees. GE serviceman came and told me GE profile refrigerator was contracted out to Samsung in Korea and it is the worse one that GE has in their lineup. They knew they have problems but top management is not acting to either cancel the contract or fix the problem. Maybe they received a nice kickback?????

We purchased a new stainless GE Profile refrigerator in 2011. Within one year, it stopped cooling, we lost all of our food, called the store where it was purchased (along with a range, microwave and dishwasher), and when the repairman came out, he said that the motherboard had gone out and would have to be replaced. We received a "loaner" which was connected in our garage. We waited over a week, repairman came back out, replaced the part and realized that was not the problem. We honestly don't know what all was replaced on the refrigerator, but we were without our refrigerator off and on for several months. We finally bought another one when we were told that the repairman was "stumped" and could not make it work for more than a couple of days. We lost hundreds of dollars worth of food each time it went out. We relied more on an old refrigerator that we keep in the garage than we could the $2,000 one that we had in our home. We were told that when they figured out what was wrong and could sale the old refrigerator, we would be reimbursed for what they sold it for.

GE Refrigerator Model GTS18GBEWW - This model is equipped with non adjustable rollers and can not be leveled. Refrigerator has a severe tilt. According to manufacturer's information, there should be about a 1/4 inch difference between the front and back. Ours has an inch +. We have spoken with Home Depot management, sales agents, GE service, and had the delivery (set-up) drivers return to look. They were here this morning and said nothing can be done - that's the way it's made. It is unacceptable. Not happy with this purchase at all...

Bought a Profile GE French Door refrigerator in 2006, model PFS22MBSBW. Within the first two years had "two doors" replaced, luckily under warranty, as you cannot open the left door first or open both doors at the same time, the plastic clip breaks, never informed of this faulty design. Since then on March 2014, the right door plastic clip broke, paid for this door with a discount from GE. Then in August 2014 the clip broke again, it was replaced by GE, had to have this installed myself.

Received my new GE Refrigerator 3 weeks ago. Ordered it through Amazon. Vendor was HCCOST. came with dents in both sides and back but that was minor. The fun started when it was installed in my kitchen. We thought we were hearing a jet take off. The water came out warm, next ice flies all over the kitchen. Set it to give you 3 oz of water it gives you 8 - all screwed up. Don't know if it has been dropped or what is going on. HCCOST offered me $200.00 to shut up and go away. I paid $2,100.00 for this refrigerator. At my house that is a lot of money!!! Am praying AMAZON will help me with getting this thing returned. I chose GE because my last one I bought 17 years ago is still running great. We ordered new to update to stainless. Wish I had read the reviews before I got into this mess.

<5 yer old GE Profile Fridge not cooling. I woke up yesterday to a soaked floor. My freezer and refrigerator were warm. I called GE and got an appointment ONE WEEK FROM TODAY. Did I mention NO COOLING? I called another service and they will come tomorrow. I had just spent $150.00 on meat and fish that will have to be thrown out. I bought a new stove and Refrigerator from GE on 9/30/2009. I had 5 service calls on the stove in the first year of owning it. Two of refrigerator drawers have broken and since they cost about $200 each I am holding off. I spent almost $2000.00 for this side by side refrigerator and cannot believe that the machine is not cooling. I have never had these problems with any other appliance I owned. I will never buy GE Appliances again.

NEVER EVER buying a GE product again. I've had to clean out my refrigerator twice in the past year due to malfunction of the computer board. I've had nothing but problems with the brand, so much that I've created an account just to release my frustration and heed warning to others. Would not recommend this product to my worst enemy.

We bought our GE Monogram (top of the line) refrigerator 4.5 years ago plus two ovens, a stove and dishwasher. So far, we've had 6 service calls during this time on the refrigerator. Last week was the 6th time we were visited by the service personnel. 3 days later the refrigerator broke down again. We once again called customer service. Had to wait a couple of days of course. We were then informed that all parts in this refrigerator had to be replaced and they would arrive the beginning of this week. The parts arrived. Evidently, we were on the low end of people to see. They are now scheduled 2 days from now. Does that make sense. We called customer service, we called public relations, we called GE's monogram department whom informed us that we would "probably" go to the top of the list for service. Wrong. We're still without service and without a refrigerator for 10 days. I would never, ever recommend GE because of the inferior product and the terrible service we have received is unbelievable. We are now scheduled for a service visit on Friday. Buy anything but don't buy GE. They really don't give a damn about their customers. Oh yes, we also have had to throw out a full refrigerator of food (twice).

I am reviewing the GE Profile French Door Counter Depth model PGCS1NFZASS. Purchased new from our builder in July 2011 for our new home. Home builders really push GE products!! Worked fine for 3 years then refrigerator temperature rose to over 50 degrees. Certified GE repairman thought the problem was the fan, then when another qualified repairman came to replace part, he said it was the motherboard and that sometimes the fan burns out the motherboard so we should replace both. About $600 to fix....maybe??

I purchased a GE Profile refrigerator with the freezer drawers on the bottom from Home Depot in June 2012. The salesman pressed me to buy an extended warranty from Home Depot and it's a good thing he did! It has never worked properly. It has always frozen the food in the refrigerator section and it has been impossible to store food properly from Day 1. Within the first year, it was under GE warranty, so GE sent a repairperson. He said the door that opens and shuts to let cold air in from the freezer sticks and he ordered a replacement unit and came and replaced it. It only worked for another four months or so. Scheduled a repair with Home Depot under the extended warranty. Came out and said "I don't see anything frozen so I can't help you" and left. Well, we threw away food as it froze so we could make room for food the family could actually eat.

I had a GE Monogram refrigerator and it started losing temperature in the freezer. I then had an independent guy come out to repair my fridge because GE could not for several days. The independent guy could not figure out the problem so I again called GE. GE refused service! I had to wait several days and then the GE tech still refused to work on the unit. I called GE and they refused to fix my unit. I will never, ever buy another GE product ever! I would buy anything, but GE. Nothing but problems with all of the GE Monogram products in my home - totally sucks! Neighbors have problems with their GE products as well - overpriced junk!

Built-in 42" GE Monogram side-by-side refrigerator - We bought this refrigerator for $6800 four years ago. After three years, it stopped cooling. Technicians came out, could not find a leak, added freon (thereby voiding my warranty, another story) and charged me $900. It was quiet for a few months, but eventually began making loud humming noises again and went out again two weeks ago. Technicians still cannot find a leak, and I can either spend $2600 for a new compressor and computer board and hope for the best, or junk it. We are going to junk it. I have had this expensive, built-in refrigerator just over four years and it is essentially a boat anchor. I will never buy another GE appliance.

This appliance is nothing but junk! The first week the handle fell off. Within 6 months the plastic broke supporting the vegetable bin. One month after warranty expired, the motherboard died, then the starter, each time losing meat in freezer. Now, this week, my 8-year-old $1800.00 piece of junk's compressor died and the repairman said not to spend the money. He said he wouldn't have a GE product in his house even if it was free - enough said. We, the consumer, are being taken to the cleaners and there is nothing we can do about it. I'm disgusted.

I guess I should be very lucky with all of the issues that are listed in regards to the unit not keeping cool. We purchased our GE Profile double door bottom refrigerator 3-1/2 years ago. Up until this past week we have had no issues with this unit. Recently we noticed that the freezer was not holding temperature. However the top refrigerator was holding temperature. So I got online and set up an appointment for a GE-certified tech would come out and service our unit. The trouble I ran into with that was it would be a week before someone could come out. After making the appointment I got home and checked the temps and both of the units had risen to over 50 degrees. So we took all of the items that were in the freezer out and took them to our freezer that we have in the garage. We are lucky that we have that to save the products we had in the freezer.

The new series of GE Refrigerators come equipped with rear non adjustable rollers and front adjustable ones. Believing that people are too careless to close the refrigerator door, GE has decided to put a severe tilt on its refrigerators so that the top leans toward the wall behind the refrigerator. You cannot, even on a level floor, get the refrigerator even close to level. I have had the unit for three weeks during which time two GE techs have come out to review the situation. Both agreed that the tilt is intentional. After much consideration, I installed two very large wedges with two sided tape so that the rear rollers ride up a ramp as I push the refrigerator toward the back wall. This should not be necessary. The door closing idea sounds great but will have you scrambling to pick up all the items that fell over when the door slams shut.

Purchase a GE Profile 26 cubic French door model. For the most part, it is really pretty good. Does not produce as much ice as I would like, but can work around that. However, the changing of the Water Filter is so stupid and poorly designed that it completely ruins any positive thoughts I have about the product. Ultimately, I end up having to have a tech come out to replace the filter (currently waiting for the 3rd one since the unit was purchased). When the tech comes out, they usually spend between 30 and 50 minutes working on the change out. This of course is after I have spent literally hours trying to do it and my wife about the same amount of time. There is no excuse for this poor design. When I call GE customer relations, they simply shine me on stating that they just have not had many complaints about the filter. Mind you, this is only a problem every 6 months or so. However, assuming that I have to call a tech every 6 months to do what should be a routine filter change, the cost to me over the next 10 years is over $2000.00. My model number is: PFE29PSDASS. BEWARE!

Bought a GE Refrig seven years ago, a side by side. Loud noises, warming in both freezer and fridge. Replaced heating coil, thermostat and temp sensors. Still have cooling problem. Then after all that it stop working. I think I bought a lemon - how about a refund. Paid 1300.00. Reading the reviews, this model had the same complaint. Should not happen after 7 years. Should last about 15 to 20 years. Some kind of defect with this product when GE made the Refrig.

GE PWE23KGDBWW Refrigerator - I bought it from University Electric in San Jose. The door had a scratch and is ridiculously loud. I called them and asked for them to send a new one since I felt it had to be defective. It sounds like the compressor is loose and rattles whatever the problem is, it is too loud. University Electric pawned me off to the GE helpline that is an almost endless phone tree. I was mad because it was noisy from day one. The GE rep came out and they didn't even bring a new door. They wanted me to schedule another appointment that costs me money to sit and wait. He stands there and just states that the noise level is normal. He doesn't have a noise reader, it is the company lie that they tell their customer. I am sorry I bought all GE appliances. I have a feeling they will all turn to crap in a year or two. I heard Florida had a class action lawsuit. Hoping to join a California based suit.

Purchased the ge profile PFCS1PJX in 2009. Have had nothing but problems. Have had the motherboard replaced as the freezer will just stop working. Seems to be no fix for the refrigerator where most everything freezes ALL the time. Very frustrating.

We purchased GE French style, freezer on bottom model PFs22sbsbss, gm042919 in summer of 2006. After reading everyone else's reviews, I suppose I should consider myself lucky. During spring 2013, we noticed a click noise every so often, then daily clicking and temp problems. Apparently motherboard recall, but ours fell out of the scope for the recall... Took several calls and complaining to get a rep who would charge 50% less than the other reps for service. Now my compressor is overheating. Still offering discounts on the repairs... but this appliance is garbage. My 20-year-old, cheap base fridge is operating wonderful. Sits in my garage, deals with below zero record temps and over 90 temps. NO issues. GE should be ashamed of itself for selling this garbage!

I've had GE refrigerators before and in fact my last one was 7 years old and was still running great, we only replaced it to go with stainless steel to match other appliances. Bad mistake. We purchased a new GE side by side bottom freezer fridge after reading reviews and looking at brands in the stores. Some reviews said the fridge was noisy while others said it was fine. The GE was stylish so we purchased it and installed it January 2014. As other reviewers stated, it was noisy, VERY noisy. I learned there's several different fans that come on at various times and some of them are so noisy we have to turn the TV up in the adjoining living room when they turn on.