GE Refrigerators Reviews

we purchased a new GE Monogram Refrigerator silver side by side with icemaker and the icemaker has never worked right. We have replace alot of parts but it does not affect the icemaker working like it should. We have to continually buy bags of ice. We are very dissatisfied.

When I close the refrigerator door on my GE Profile Top Freezer Refrigerator, the freezer door pops open. And about half the time, if I don't notice it, it stays open, raising the temperature to over 10 degrees and causing snow to develop inside the freezer. The GE technician, and the Western Appliance technicians before him, tell me that that is normal for a GE Refrigerator. I contacted the Consumer Service center and they said the unit was designed to do that.

Purchased a side by side refrigerator in 10/01 and have already had to replace the circuit board and fan motor. They were quick with the service but fail to warranty their parts for any length of time. The parts that went bad were covered for one year, but the new parts are covered for five years. How can they justify the difference in warranties? I had also purchased a smooth top GE stove which has had the control panel replaced on it only two years after it was purchased. I have also replaced parts on a electric dryer only three years after it was purchased. I am very disgruntled with GE products and vow to never purchase anything from them again.

I purchased a GE refrigerator (Model Number GSH25KGMC BB) three years ago. I continue to have problems with my ice and water machine on the unit. I have had an instance to when it would dispense water or ice for no apparent reason. I had to put the lock control on so that it would stop dispensing water or ice. With the lock control on, I would hear beeping every couple of minutes to indicate to me if I did not have the lock control on it would have dispense ice or water. There are times when the water will not dispense because the water line gets frozen.

My 3-year-old stainless steel refrigerator door is rusting -- not just a scratch or dent, but rusting all over the lower half of the freezer-side door. I feel it is a manufacturing defect. GE says it is a cosmetic problem. They offered to replace the door for $385 plus $155 labor, and later reduced the door price by 50%. But I do not think I should pay for a defective product to be replaced.

I purchased a GE Profile Artica side by side refrigerator about 3 years ago. GE has replaced the ice auger three times because the plastic keeps cracking off. The plastic falls into glasses and is discovered either by someone biting into it or by finding it in the sink. I have two small kids that could choke on it. Every time I call and complain they said its not under warranty any longer and that they cannot help. this started the first year we got the machine and continues on.

Over the past four years, my 4-year-old refrigerator has had the defrost heater kit replaced, the condensor coil replaced, the evaporative thermostat replaced, the damper repaired, a booster added to the compressor and now, the compressor was just replaced. When GE was called for service, I was always told it would be several days until someone could come out. Trying to salvage hundreds of dollars worth of consumables each time, we had contacted what we thought were GE Authorized repair centers to do the repairs as they could come out much faster than the GE Factory service personnel. Unfortunately, despite sending the receipts to GE to show them the nature of my problems, GE never advised me that the company was not Factory Authorized and instead, waited until I had an expensive repair (Compressor $1200) to tell me that I had voided their warranty. I have spent over $2200 repairing this defective major appliance. Customer service has been nothing but a nightmare. At one point I was sent a $75.00 Good Will check that can only be used on another GE appliance! Like that would ever happen!

My GE side by side refrigerator caught on fire. the fire started in the freezer on the inside door opposite from the water/ice dispenser. Luckly,The fire did not go beyond the refrigerator. This caused me to lose all my food, lose money to purchase a new one (that took 2 days to arrive)and buy meals for my family until then.This refrigerator was on the old side . It came with the house I purchased a year ago. I would have never thought a refrigerator could catch on fire like that.

Less than a year after purchasing our GE Profile Performance refrigerator the ice maker began to leak. We call GE and a service technician came out and replaced the ice maker. 15 months later, the same problem occurred. This time to the tune of $230. The service technician replaced the ice maker and it did not make any ice. We call them back, they showed up and said the wrong ice maker had been installed. This sercive technician installed the correct ice maker. Once again the ice maker not only looked incorrect it also did not work. We called the technician back and he said that this ice maker was the wrong one and re-installed the correct one.

My GE refrigerator is just over two years old. For several months I have been hearing popping noises. I called the GE Hotline and was told it is due to the evaporation system from the water that is accumulated from the automatic defrost. A second hotline rep said, No, that was not the result but did not offer what the noise was from. Now I have a more serious problem that I don't know is related. The refrigerator section temperature does not go below 50-55 degrees and food is spoiling. Hotline rep will not issue me an extended warranty to cover repairs which he estimates could go to $200. Since I have had problems for many months I think there must have been an original mfg's defect. Food is spoiling and I have had to transfer frozen food to a friend's house as I was told to defrost the freezer to help the problem, but it did not change the frig temperature.

I bought an $1800 side by side top-of-the-line G.E. Refrigerator Freezer late in 2003. A little over a year later, it stopped working. I lost over $300 in frozen foods. They came and serviced it, told me it had a defective heating unit (evidently a part of the freezer),and charged me $199.22! They said it was out of warranty and there was nothing they could do.

Since the purchase of our G.E. refrigerator/freezer side by side GSS22KGMC BB we have had nothing but problems with the ice-maker/freezer. We had to purchase a service contract due to the fact that the repair man has serviced it monthly for the past 3 years. It will work for a week and than the icemaker will seize up and not work. I have had every part replaced on the freezer and I am still having the same problem. The reason we bought this product was soley for the icemaker feature.

After one month my brand-new $2,400 GE Profile side by side refrigerator freezer door began loosing its seal and popping open. When the door does not shut it causes the icemaker line to freeze. The icemaker was replaced on the first service call. At this time the technician told my wife it was normal for the door to pop open. The door has remained open overnight at least four times and pops open every time the refrigerator door is shut. Unless we press each door shut at the same time the freezer will open.

Refrigerator Model #GSS25JFMC At one year of age the ice compartment broke where the ice is moved by the auger leading to the dispenser. Not knowing it was broken, peices of plastic were dispensed with the ice into drinks. After a while bits of metal shavings were coming out with the ice. (I have saved them) I have contacted GE Customer Service via The Internet Response Team severel times. I have been given the same reply each time, I must pay for a service call to have the refrigerator evaluated.

My 8-year-old son was dispensing ice and water from our less than 2 year old side by side refrigerator MD# DSS25PFMC CC Serial # HD236637, when he was drinking the water, he saw a big piece of plastic at the bottom of his cup. The augers GE has are made of plastic, even a rocket scientist can figure out that plastic placed in a freezer will eventually break!! This design is awful, and the Refrigerators should be recalled before someone gets seriously hurt. I too called GE parts, and although my response time was quick, the new auger and drawer was replaced but later happend again, now the ice comes out with no control. I will never by another GE product again!

We purchased a GE side by side 25' Profile Refrigerator in August of 2001 from Sears. From the beginning there was problems with the water not working in the door. It would make ice cubes but not put out water. Sears repairmen came out at least 5 times while this was on warranty. They told us we didn't have enough water pressure, which was wrong. Then we had to keep track of when it wasn't working, take out the filter, listen for it making certain noises, etc. Finally they replace the unit that pumps the water. That was just before warranty ran out August 2003.

I purchased a GE Profile side-by-side refrigerator/freezer in August of 2001. Ice and water are in the door. I complainted that the force of the ice ejecting broke drinking glasses, finally after 6 months and many broken glasses they sent a rubber gasket to install around the ice ejector. That did solve the problem. The ice crusher still does not work. The produce freezes in the storage drawers. This past week a repairman came to fix the freezing of the contents in the refrerator section and after he left the entire refrigerator and freezer went out. I lost food both in the refrigerator and the freezer. Had to live out of a cooler until they could get the repairman out 3 days later.

Our GE Side x side Artica Refrigerator began cooling into the 20's ruining most foods. We made an appoinment with a GE serviceman(Tech# 133 03 0376)for Friday January 9th, 2004. The evening of January 8th, 2004 after 10:00 p.m. the refrigerator unknowingly cooled to low causing the water filter to frreze an rupture allowing water to leak inside the refrigerator until we decovered the leak at 7:00 a.m. Friday morning. Repairman arrived as scheduled on Friday and replaced Fan Housing/Plenum Part number on invoice = WR17X11508 Cover FF Inlet ASM. The serviceman stated that the part was covered under an extended warranty. He stated that the warranty was extended due to a small part malfunctioning. There was no charge for the parts or labor. The repairman was extremely nice and also witnessed the consequences that will be described below.

Our home is 2 yrs old. All of my appliances are 2 yrs old and are all GE products. I have a GE side by side refrigerator with the water filteration system. Back on 10/01/03 my GE Refrigerators freezer was not freezing,everything had unfroze in freezer. The refrigerator was still cold at this time. The following day I contacted GE, they told me they can't send one of there service techs out to my house because I live out of there service area. They told me to get out my yellow pages and find a GE Certified technichan. So I did, 2 days later the tech comes out, diagnosis was compressor was shot.

Bought a new house with a GE refrigerator in July 2003. GE service technicians have come 8 times to try and fix my refrigerator. Now, they told me they will not fix it or replace it because it is functioning properly. I have written two letters and contacted GE numerous times. The told me that they've closed my case and that the extremely loud noise is normal. No one else in my neighborhood has had these loud noises keeping them awake at night. I'm completely at a loss and don't know what to do or how to get them to replace my faulty product. Considering Lawsuit.

Three years ago we purchased a GE side-by-side refrigerator with a water/ice dispenser/crusher in the door. It came with a one-year warranty. Several weeks ago my daughter almost choked on a 1/2 inch piece of plastic in her glass. We are unsure if she ingested any of the smaller pieces. The fact was that the ice crusher had begun eating the ice bucket I see as: (i) faulty design; (ii)use of improper materials; and (iii) a significant safety issue. A GE repairman came to investigate. He called GE Appliances who informed that, althought the warranty had expired, they would give us a free replacement ice bucket but would not pay for the housecall/labor. I tried to explain to customer service that the issue was safety, not simply parts replacement. They did not feel any further action was necessary. I consider GE's lackadaisical attitude regarding safety to equate to gross negligence. Simply replacing the part does not ensure against future ingestion by unsuspecting consumers.

Purchased GE refrigerator model GSH22KGMAWW on August 12, 2001. On 10/7/2002, a large amount of water was noticed on the kitchen floor (2nd story). Water to refrigerator was turned off. Water damage resulted on hard wood floors and 1st floor ceiling below refrigerator. GE service was contacted on the morning of 10/8/02. We were quoted cost of $49.95 plus any parts and labor with a 1-5 pm show up time.

On Sunday Nov. 4th 2001 Jacksonville fire dept. attended a small fire at my boyfriends house caused by an overheated power cord running to a top of the General Electric refrigerator. Minimal damage was caused because I was home at the time and unplugged the frig from the power outlet. The insulation on the frig power cord had melted, exposing bare wire.

I purchased a GE refrigerator from a Tops Furniture store in Gorham NH. Because of the way the refrigerator is designed, all of the bottles on the sides of the doors will fall out when you open the door!The gap is WAY too big to hold items that you normally put in the refigerator. VERY stupid and poor design! Last week a large glass bottle of dressing fell out on my foot and left a HUGE bruise and swelling. I could not even get my shoe on!