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About GE Refrigerators
GE appliances come with a traditional warranty, but the company also offers extended coverage with a Service Protection Advantage plan from Assurant, GE’s authorized provider of extended warranties. The plan covers parts and labor for appliance repairs for an extended period. Customers pick and choose which appliances or systems need to be covered.
GE Refrigerators Reviews
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I’ve never experienced such poor customer service in my life. Tech has blown off appointment 3 times. I’ve waited 5 hours each time. Customer service could care less. I will never buy another GE in my life. They are the worst appliance company out there. Trust me don’t make the same mistake. Buy anything else. GE SUCKS!!!
Horrible service and product. Been dealing with them for over few months. They don’t care. I bought a gorgeous expensive monogram fridge. Had for a few months constantly breaking and not cooling, threw away 100s $ worth of food many times. They send technicians. They don’t fix the problem. They won’t replace it even though tech has been by me 5 diff times over last two months, literally spoke to so many agents. They do not care. I’m a mom and have no fridge for over a few days now, had to take off work to be here every time the technician comes. They have to order repair parts. Takes few days to come and spent numerous hours on the phone and emails trying to get someone to fix the fridge especially because I have warranty and it’s a brand new fridge. I would run so quick from this company and products. Soooo bad, horrible, waste of time product.
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Do not order from GEappliances.com. There is no customer service. If you order the wrong part they charge to return it. If the part has issues they will charge to return it. If it takes too long for you to receive the part they charge to return it and at no point will they ever let you cancel an order, so you're just out on your money. Very disappointed.
I had the GE warranty service team at my house 7 times on a new monogram fridge and they were very disrespectful, rude and incompetent. Finally, on the seventh visit in 18 months, a new, excellent technician figured out the problem and ordered the parts but told me he was leaving GE because of “management issues”. GE then told me they “can’t install the parts” and their contract warranty provider (Superior) who GE sent me to told me they can’t install the parts GE ordered either because “they did not order them” and that is “not allowed under their contract with GE”. Unbeknownst to me, the prior incompetent GE techs before the last one had put my family on a “do not service list” after I had told them they were “incompetent” on the 6th visit. So we were in “no man’s land” with my repair after many months and a broken fridge and many additional calls to GE to help us to no avail.
We called Len’s who had helped us on an old sub zero fridge years ago and they quickly came out and installed the parts in 30 minutes with no attitude or fuss and were very competent and courteous. So the moral is: Never buy GE anything and never attempt to use their rude and incompetent service people unless you like to have lost 30+ hours to get sub-par, incompetent warranty service and lots of back and forth and rudeness to boot. Anyway, Len’s was our “knight in shining armor” and would not even accept a tip from us. Total class acts and very competent vs. the incompetent jerks at GE. Let this be a warning to all…Never experienced anything like this behavior in our lives and go with Len’s—true pros and good people. Thanks.
My 13,000 dollar GE monogram has been serviced 7 times. I am in over 3k in repairs. Latest tech says 1100.00 for "icing repair kit". Defective product! One hour hold and no resolution from GE on phone.. RUN from GE!
The motherboard burned up rendering the refrigerator inoperative. There are burn marks where the damage occurred and could have caused a house fire. GE refuses to compensate us for our loss. This product is a fire hazard and needs to be recalled.
My new french door refrigerator freezer motor sounded odd from the get-go, and completely stopped cooling 4 months after being placed in service. The refrigerator came with a standard Magnuson-Moss repair-or-replace warranty. Here's where things got ugly. I got onto a customer service do loop immediately on contacting GE, in that the website asked for my zip code and then said I need to call GE, and the customer service ARU would not do anything other than text me the website address. When I finally reached a person, she acknowledged my "urgent" (her word) situation and passed me to a customer "advocate," who turned out to be nothing but the first in a long line of recorded messages and unhelpful GE employees I reached after long, long, long waits on hold.
This advocate advised that GE had no one to help me in my area (house is in a small town). I naively thought this meant they would have to locate a service provider and would actually do so, because honorable people and companies do what they say they will do, particularly when they say it in writing. Over the next two weeks and countless telephone calls (initiated by me), GE sending someone to the wrong address in the wrong town, GE advising me two different times of companies who would be handling the service call who had never heard from GE and who did not service GE appliances at all, GE finally admitted that it could not service my appliance and had no intention of trying or of replacing my appliance. So, two weeks wasted, with no refrigerator over the holiday season, and I was left with a dead refrigerator and to my own devices for solving the problem.
It would have been possible to send a repair person from a nearby town, although that would have meant paying mileage, or to simply ship a new refrigerator, so the obvious conclusion is that GE does not honor its written warranties if it determines that to be inconvenient and expensive. I contacted GE executives directly and got the purchase price less delivery charges reimbursed. Do not do business with this company.
We bought a Ge refrigerator on 1/15/23. On 2/5/23 After buying 2 grand in groceries and medication the freezer stopped working. I called Ge and set up an appt. On 2/7/23 the techs first visit he performed an update and claimed it would start working. It didn't and everything else stopped working also. I text the tech and emailed customer service. They both told me a part had to be ordered and set up another service call for 2/16/23 1-5pm. Part came in on Sunday 2/12/23. On 2/16/23 at 3:56 after waiting 4 hours I learn by text the tech isn't coming (no call no show) because he isn't scheduled for us until 2/17/23 @ 1-5pm. I send him his own text along with customer service email of date and time telling him no you need to fix it today. He refused and blamed customer service for the mix up. On 2/17/23 the tech showed up 15 mins after 5pm. Was there for 12 mins unscrewed some screws and did a update.
Claimed he installed new part and it will take 4 hours for the refrigerator to start cooling again. I asked to see the old part because he threw everything in my trash. As I made him explain the part to me and the part that went out I noticed it still looked brand new. The tech let me keep the part but advised I throw it away. Instead of trashing it I asked my husband to look at it. He seen the part and took the pan off the back of the refrigerator. We seen that the old part needed to be cut out and the new part soldered back in. He didn't do any cutting or soldering. All I heard was a drill, no smell of the solder, no cutting sounds. We then went onto YouTube to see the proper installation. Nope the tech didn't do any of that but lied in my face that he did. Right now I am done with Ge. I will never buy another product nor will I EVER recommend any of their products. I have my evidence receipts, texts, emails, videos, and pictures.
We purchased our GE Refrigerator in June 2016. Since we purchased this refrigerator the water dispenser mechanism has broken twice. This will be our third water dispenser repair in only 6 years of ownership. Previously, we owned a Whirlpool refrigerator, and it lasted almost 26 years without any breakdowns, at the 26 year point we had to fix the icemaker. That should tell you loud and clear what not to buy. Of course, the purchase of the Whirlpool was in 1993 and it was probably not manufactured in China. Who knows but the cost of fixing the water dispenser mechanism that also controls the ice maker cost us 240.00 to repair 18 months ago for the GE fridge. I am furious. We recently purchased another home, and we bought all Whirlpool appliances. DO NOT BUY GE PRODUCTS.
At first I was excited to get the fridge I wanted that had the 4 things I wanted in a fridge.. counter depth, ice maker, white and French Doors. Well, I was quickly DISAPPOINTED in BOTH the product AS WELL AS the customer support. There was an issue with the freezer not getting cold enough to freeze my ice cream and fruit as well as there were items, like salad in the drawers, freezing and being ruined. After 4 repair technician that came to “fix” the issue - the 1st one said, "It’s working fine" and "You’re just keeping the freezer door open too long."
The 2nd one said the compressor was faulty or there wasn’t enough refrigerant in the system and will need to be replaced. (I didn’t want him to touch it because it’s a brand new refrigerator and I didn’t pay my hard earned $$$$ for a refurbished refrigerator). I called GE and the case manager told me that they cannot replace the refrigerator but have to repair it (even after I tried to convince her it’s a brand new fridge and I didn’t buy a refurbished fridge). She said that GE is responsible to repair it and only when it can’t be repaired they (GE) will replace it. At this point she said, "We (GE) can send another repair tech" who agreed with with the 2nd repair that the compressor needed to be replace.
The repair tech called it in and his company would order the parts. 10 days later I called the GE case manager to find out what’s going on since I haven’t heard anything - I was told that she will know what parts to order by the end of the day (spoke to someone other than the case manager). Two weeks later I got a call from the “GE repair business” that the compressor came in but it was damaged and would have to reorder it. Well 3 weeks later I call them back and the person who answered the phone said that “we have all the parts” and can send out a technician in 5 days.
When he came to “repair” the fridge he said, "It is working fine" and if I wanted to replace the compressor (which he “happened” to have one on hand) it would cost me $1300. He said he didn’t have any order to replace the compressor (so why the hell did he happen to have one, that took weeks to get after ordering, on hand). So after weeks of dealing with GE and the companies that they use I still have a refrigerator that's faulty. And the day after the last repair technician left, GE and their incompetent case manager closed the case without even reaching out to me. Don’t buy GE - crap products now and worse customer service..
GE Washing Machines author review by Sandy Baker
GE, or General Electric, is an American appliance manufacturer headquartered in Fairfield, Connecticut. The company ranks as the 26th largest firm in the United States, according to the Fortune 500.
Energy efficiency: General Electric refrigerators are mostly Energy Star appliances, which means big savings for users and a 20 percent improvement over standard refrigerators.
Features: GE refrigerators offer a number of unique features, such as digital water dispenser readouts and temperature-controlled drawers.
Capacity: GE offers a wide range of storage capacities in its models, ranging from 4 cubic feet to more than 26 cubic feet.
Styles: GE has many different styles of refrigerators, from bottom-door freezers to French doors and everything in between.
Handicap accessible: Some of GE's fridges are designed to make them easier for handicapped people to use.
GE Refrigerators Company Information
- Company Name:
- GE Washing Machines
- Company Type:
- Ticker Symbol:
- United States
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