GE Refrigerators

I’ve never experienced such poor customer service in my life. Tech has blown off appointment 3 times. I’ve waited 5 hours each time. Customer service could care less. I will never buy another GE in my life. They are the worst appliance company out there. Trust me don’t make the same mistake. Buy anything else. GE SUCKS!!!

Horrible service and product. Been dealing with them for over few months. They don’t care. I bought a gorgeous expensive monogram fridge. Had for a few months constantly breaking and not cooling, threw away 100s $ worth of food many times. They send technicians. They don’t fix the problem. They won’t replace it even though tech has been by me 5 diff times over last two months, literally spoke to so many agents. They do not care. I’m a mom and have no fridge for over a few days now, had to take off work to be here every time the technician comes. They have to order repair parts. Takes few days to come and spent numerous hours on the phone and emails trying to get someone to fix the fridge especially because I have warranty and it’s a brand new fridge. I would run so quick from this company and products. Soooo bad, horrible, waste of time product.

Do not order from GEappliances.com. There is no customer service. If you order the wrong part they charge to return it. If the part has issues they will charge to return it. If it takes too long for you to receive the part they charge to return it and at no point will they ever let you cancel an order, so you're just out on your money. Very disappointed.

I had the GE warranty service team at my house 7 times on a new monogram fridge and they were very disrespectful, rude and incompetent. Finally, on the seventh visit in 18 months, a new, excellent technician figured out the problem and ordered the parts but told me he was leaving GE because of “management issues”. GE then told me they “can’t install the parts” and their contract warranty provider (Superior) who GE sent me to told me they can’t install the parts GE ordered either because “they did not order them” and that is “not allowed under their contract with GE”. Unbeknownst to me, the prior incompetent GE techs before the last one had put my family on a “do not service list” after I had told them they were “incompetent” on the 6th visit. So we were in “no man’s land” with my repair after many months and a broken fridge and many additional calls to GE to help us to no avail.

My 13,000 dollar GE monogram has been serviced 7 times. I am in over 3k in repairs. Latest tech says 1100.00 for "icing repair kit". Defective product! One hour hold and no resolution from GE on phone.. RUN from GE!

The motherboard burned up rendering the refrigerator inoperative. There are burn marks where the damage occurred and could have caused a house fire. GE refuses to compensate us for our loss. This product is a fire hazard and needs to be recalled.

My new french door refrigerator freezer motor sounded odd from the get-go, and completely stopped cooling 4 months after being placed in service. The refrigerator came with a standard Magnuson-Moss repair-or-replace warranty. Here's where things got ugly. I got onto a customer service do loop immediately on contacting GE, in that the website asked for my zip code and then said I need to call GE, and the customer service ARU would not do anything other than text me the website address. When I finally reached a person, she acknowledged my "urgent" (her word) situation and passed me to a customer "advocate," who turned out to be nothing but the first in a long line of recorded messages and unhelpful GE employees I reached after long, long, long waits on hold.

We bought a Ge refrigerator on 1/15/23. On 2/5/23 After buying 2 grand in groceries and medication the freezer stopped working. I called Ge and set up an appt. On 2/7/23 the techs first visit he performed an update and claimed it would start working. It didn't and everything else stopped working also. I text the tech and emailed customer service. They both told me a part had to be ordered and set up another service call for 2/16/23 1-5pm. Part came in on Sunday 2/12/23. On 2/16/23 at 3:56 after waiting 4 hours I learn by text the tech isn't coming (no call no show) because he isn't scheduled for us until 2/17/23 @ 1-5pm. I send him his own text along with customer service email of date and time telling him no you need to fix it today. He refused and blamed customer service for the mix up. On 2/17/23 the tech showed up 15 mins after 5pm. Was there for 12 mins unscrewed some screws and did a update.

We purchased our GE Refrigerator in June 2016. Since we purchased this refrigerator the water dispenser mechanism has broken twice. This will be our third water dispenser repair in only 6 years of ownership. Previously, we owned a Whirlpool refrigerator, and it lasted almost 26 years without any breakdowns, at the 26 year point we had to fix the icemaker. That should tell you loud and clear what not to buy. Of course, the purchase of the Whirlpool was in 1993 and it was probably not manufactured in China. Who knows but the cost of fixing the water dispenser mechanism that also controls the ice maker cost us 240.00 to repair 18 months ago for the GE fridge. I am furious. We recently purchased another home, and we bought all Whirlpool appliances. DO NOT BUY GE PRODUCTS.

At first I was excited to get the fridge I wanted that had the 4 things I wanted in a fridge.. counter depth, ice maker, white and French Doors. Well, I was quickly DISAPPOINTED in BOTH the product AS WELL AS the customer support. There was an issue with the freezer not getting cold enough to freeze my ice cream and fruit as well as there were items, like salad in the drawers, freezing and being ruined. After 4 repair technician that came to “fix” the issue - the 1st one said, "It’s working fine" and "You’re just keeping the freezer door open too long."