GE Refrigerators Reviews
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GE appliances come with a standard manufacturer’s warranty, but the company also offers extended protection through Bodewell Care Protection Plans. Administered by Assurant, these plans cover functional part failures resulting from normal use. Coverage is available for individual appliances, so you can customize your protection plan.
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GE Refrigerators Reviews
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Reviewed Jan. 25, 2018
We had our first GE 2 door for about 30 years and we replaced it with our current GE with a bottom freezer because we needed a bigger one. The old one is now out in the garage and still going strong.
Reviewed Jan. 24, 2018
Our side by side freezer is small. I have a GE top freezer refrigerator that holds just as much as the side by side and, it is small. We looked at the refrigeration side but not much at the freezer. Always check both when you buy to make sure your needs are met.
Reviewed Jan. 24, 2018
GE side by side fridge/Freezer is good but the support and parts availability are poor! They make parts unavailable to try and get you buy a new appliance!
Reviewed Jan. 23, 2018
GE is economical, spacious and good looking. This refrigerator is easy to care for me. It holds your food longer. It is energy saving. It comes in many colors.
Reviewed Jan. 23, 2018
Only refrigerator I have used in past 45 years other than Whirlpool and they were good also. Had few repairs. We only had the auto ice/water dispenser in the door. It worked good. The door and refrigerator features have changed over the years. I have never had a refrigerator like that, but the GE and Whirlpool appliances we had always lasted a long time.
Reviewed Jan. 22, 2018
What a disappointment! It has had 3 repairs in 5 years. It freezes things in the refrigerator section. You have to keep adjusting the temperature. The drawers are hard to remove for cleaning and the ice tray jams. It hums and it is not as spacious as the dimensions would indicate. The rubber seal is ripping and the filter is hard to install.
Reviewed Jan. 22, 2018
Numerous problems. Had to replace door gaskets at cost of $200 plus after three years. At five years the freezer and the refrigerator section lost ability to cool properly. Freezer went to -20 degrees and refrigerator section went to 59 degrees.
Reviewed Jan. 21, 2018
My GE is a side by side, stainless. It has performed very well with regular cleaning and maintenance. For usable space in the future I would pick a top & bottom style.
Reviewed Jan. 20, 2018
I have had my GE side by side for 11 years and have had no problems, other than the ice machine freezing and learned to just keep the light on or to pour hot water down it and that clears it up. I am going to be getting a new refrigerator as we are redoing the kitchen, but will want another GE as it is the best. Plenty of room in both refrigerator and in freezer.
Reviewed Jan. 20, 2018
The first GE refrigerator lasted 2 years and because my insurance had expired I had to buy another one and I had no choice to get the same one because of the size I needed. The second one I had the same problem.
Reviewed Jan. 19, 2018
On the whole the food stays cold. However, freezer door doesn't always stay closed. The light in the freezer does not always stay on. It has the usual stainless steel issue with fingerprints.
Reviewed Jan. 19, 2018
Had some problems with GE refrigerator and had it under warranty. I had to have repairman out several times for the same problem. But it was an ok experience.
Reviewed Jan. 18, 2018
It's a great refrigerator. Icemaker works great. My only complaint is it is almost too cold in the vegetable bin, or crisper drawer. My veggies have gotten frosty a few times. Probably the settings on my part though. I love my GE fridge.
Reviewed Jan. 18, 2018
I have a very small apartment and the thin fridge is perfect for me. I was very happy with the size of the freezer and the fact that it was on the bottom, which I did not find available in any other brand. I am a single person, retired on a fixed income, so it's very important for me to have the freezer space so that I can take advantage of sales on meat and poultry and fresh fruits and vegetables in season.
Reviewed Jan. 17, 2018
Purchased GE freezer on bottom from HHGregg. They sent me a bad one. Keeps leaking and freezing and they would not take it back. Always used GE and never had a problem until HHGregg sold dishonest and bad product.
Reviewed Jan. 16, 2018
I have the refrigerator that has the freezer on the bottom. And I love it. The only thing I don't like is the ice dispenser. We drink a lot of water and use a lot of ice and the dispenser is not big enough.
Reviewed Jan. 15, 2018
Totally disappointed. The meat tray constantly freezes. Locked tight to the freezer outer top. Have to warm water wipe to a release and crack solid ice to break thru. This has been a mess once a month at least. You won't like it.
Reviewed Jan. 11, 2018
Purchased a counter depth GE Profile on Black Friday. Saved $1000.00 at Home Depot. The fridge features LED lights, a large deli drawer and vegetable drawers. Three different settings for each drawer is available depending on the food (ie, salad, deli, beverage or meat). First I am so happy I ordered counter depth however it may not be for everyone given it cuts room down a bit. It is perfect for me. I loved the higher quality shelving in the Profile and all the LED lights. My food looks beautiful.
The freezer is also well compartmentalized with moving high quality shelving. All the shelving is very very good quality. There is a significant difference between a GE and a GE Profile which is the top of the line. I recommend this fridge highly. I never hear noises as others have. Once the ice box is full you cannot hear the cubes dropping which was complaint believe it or not. The ice box is in the left door. Love the all the features on the front of the door which includes an alarm to remind you that you have left the door open.
Reviewed Jan. 7, 2018
Best fridge ever! We think serviceman replaced right part this time as error light has not come back on in 6 days. The freezer never had any ice buildup in 24 years!!! Only negative thing was accessory trays that were used almost daily in microwave and fridge. The lids cracked. But keep in mind not a fridge problem. Was so happy with this side by side refrigerator with ice maker. Now that the heater was replaced this past week, let's see how many more years we can get out of it. However, this was the first service on this fridge in 24 years!!! And we have a 29 year old GE microwave that runs like new... also never been serviced!
Reviewed Jan. 5, 2018
I am copy and pasting some of another customer's review because it explains my experience exactly. I Paid for a fridge on Dec 4th & scheduled delivery Dec 22. They were no show! Rescheduled and no show AGAIN!!! Mind you, I took time off work and scheduled plumber both times for the ice line. Third time, I received a call stating they would be at my house in 15 mins. Never received a call prior to that. I had to leave work. Fridge was delivered DAMAGED upon delivery. I RECEIVE NO CALL FROM GE regarding the damaged fridge. I’ve had to wait on hold, get disconnected NUMEROUS times. I still don’t have a fridge and it’s over a month with No compensation!!!
I will NEVER purchase another GE product ever again. For starters, be prepared to spend hours on the phone when trying to resolve any GE issue. The hold times (with awful music), disconnections and transfers are absolutely ridiculous. The amount of time spent on the phone alone is unacceptable, not to mention days taken off from work to accommodate numerous repairs. Do yourself a favor and buy another brand. This company’s customer service is UNACCEPTABLE!!!
Reviewed Dec. 29, 2017
We recently purchased a new home with GE being the only option for appliances. We purchased the Built-In Side by Side which looks beautiful but works really ugly. The refrigerator freezes item on the top shelf and our lovely ice-dispenser located on the door, shoots ice all over the floor. Needless to say, I expected much, much more. We had the repairman out and he said... quote, "Well, that's just the way it is... You know gravity and all." What the heck is that all about??? We paid $5,400 for this appliance and this is not the way it should be. We were not given a choice at POS and was told GE makes a superior product. Superior by whose standards, not mine. I am really disappointed with the refrigerator but more so with the lack of Customer Service. I would never purchase another GE appliances...period. Thank you.
Reviewed Dec. 5, 2017
For a refrigerator in the $1,599 Price range I was surprised to see that the drawers does not slide in or out easily. You have to actually tug and pull on the drawer to get it out or back in.
Reviewed Dec. 5, 2017
After our warranty was over we have had to call for several repairs... The refrigerator iced up in the freezer area. For months I had to defrost & take large chunks of ice from under the lower freezer door... I was told the line was plugged up. Also the light in that bottom freezer has broke off the socket... It also makes LOUD POUNDING SOUNDS. Not sure what that is? The technician couldn't answer that question yet.
Reviewed Dec. 5, 2017
It's everything they say it is. The ice maker could be more better and please charge less money on the filters. Also the drain tray needs holes or something in it so the ice/water can drain better.
Reviewed Dec. 5, 2017
I'm saying it work well for the wife and me and kids and it's all the room we need for the space the kitchen has and the right size for whatever we need room for holiday supply for family and friends.
Reviewed Dec. 5, 2017
I have had my GE since 1998. Even though it is old, I have never had any issues at all. I wanted to replace it but until I move into my new house it will do just fine.
Reviewed Dec. 4, 2017
GE Model number GSH25JFXB WW - the water lines froze several times and we always had to blow dry them... Last time, the blow drying did not work so it was suggested by them to replace the motherboard. We replaced the motherboard and thought this would finally solve the long standing problem however now the refrigerator is freezing! We have tried changing the settings and I hate to say it but this product is garbage. I am extremely disappointed and will not purchase another GE product.
Reviewed Dec. 4, 2017
I've had my GE refrigerator for 11 years. It runs like a top and the ice maker runs well, too. It's not top of the line and not huge, but it works well for me, a single person. I'm very pleased with its performance.
Reviewed Dec. 4, 2017
On the outside the GE refrigerator looks great. However some of the features on the inside broke down in about 6 months. In particular the ice maker. When the ice comes out (well more like shoots out) into the ice drawer it sounds like a gun firing. Plus there isn't any way to fix the problem.
Reviewed Dec. 3, 2017
Side by side had temperature problems, G.E. did nothing to correct the problem, will never buy a G.E. product again. I tried endlessly to get them to replace it or a refund but they refused. They simply had manufactured a inferior product, they had been sued, but somehow got around being liable for all purchases.
Reviewed Dec. 3, 2017
It is a plain refrigerator and not a computer or a camera. It keeps food cold and fresh. It works fine, and it is a shame GE will not be making a great product any longer.
Reviewed Dec. 3, 2017
For the most, I like my GE refrigerator... I would like it even better if it were a bit larger. I didn't purchase it myself, it was included in my rental unit, but it looks and operates great.
Reviewed Dec. 3, 2017
This refrigerator is very pleasing in appearance and easy to clean. The side by side is very roomy and has plenty of shelf space with ample room for a variety of items. Pricewise it is a good value and has few or none repair or issues. They are a very known and trustworthy brand and are made of good quality products.
Reviewed Dec. 2, 2017
Over 30 years old and still running. It is not frost free and does not run all the time. Defrosting is not a major project. Companies should consider going back to this way.
Reviewed Dec. 2, 2017
Overall is ok, the water dispenser is so so so slow. The light has been blinking forever and I don't know how to change the water filter. Water dispenser is the problem!
Reviewed Dec. 2, 2017
Have had numerous service calls on my refrigerator. 2 ice makers put in. Water pooling on the bottom of fridge under drawers. It freezes and I need to chip it away every 6 weeks. They said there is no fix for this. I wrote to GE with no response.
Reviewed Dec. 2, 2017
The simulated stainless steel cover material is easy clean and doesnt show the fingerprints too easily. The fridge has been repair free and the water filters are easy to change but a bit expensive, about 2 per year. Seems to be very good on electric, the only shortcoming is the drawer supports seem to be a little too weak, but all in all a good buy. We purchased this model because it was one of the only models with a door in a door, and ice and water dispensers. I am very happy with the purchase.
Reviewed Dec. 1, 2017
I bought this refrigerator when I moved to an apt. that did not provide one. It is a basic white, no ice maker, well known brand. As I am single, it works well for me. One thing it does do is make noise when it is cycling, but doesn't affect the temperature. There is no ice maker, so the noise is in the motor.
Reviewed Dec. 1, 2017
Bad news is that the compressor run relay went out after a couple of years... Good news was... it only cost me $10.00 in parts from Sears and I fixed it myself and we were lucky because we did not lose any food.
Reviewed Dec. 1, 2017
The freezer is only 14" wide which is way too small. It also does not keep items cold. When anybody buys a refrigerator freezer combo one should think will everything fit in it.
Reviewed Dec. 1, 2017
Had to return 1st GE after 5mos. Nothing but problems. It would freeze everything in the refrigerator section! We will see how the replacement unit works.
Reviewed Nov. 30, 2017
The refrigerator works well but a piece cracked soon after we got it. The ice maker line was also hard to hook up. The stainless steel is hard to keep clean, it always shows smudges & fingerprints.
Reviewed Nov. 30, 2017
Have side by side freezer section too small. Refrigerator's side is about right and have received good service from all GE, Easy to get to section to work on if needed.
Reviewed Nov. 30, 2017
Purchase extended warranty but company sold warranty company. Stop taking my monthly payments and when ref broke I had no warranty on my ref because there was no payment even though they stop taking my payments. Lousy trick to cancel warranty. Never get GE.
Reviewed Nov. 29, 2017
Good value for your money! This is our second one. First one lasted 10 years. This one's on year five. No issues or complaints... What I would do to improve it though would be to provide drawers to store things in, like eggs, cheese, biscuits, condiments, dressings, etc.
Reviewed Nov. 29, 2017
I really like this slate side by side... although there is a lot of wasted space and it is not as serviceable as I thought it would be. I should have considered a french door style so it would have offered more space. :-(
Reviewed Nov. 29, 2017
This refrigerator has been nothing but problems. Relay has gone out 3 times. I have purchased enough drawers and shelves to buy another new fridge.
Reviewed Nov. 29, 2017
Purchased GE Refrigerators on sale at Sears Cowtown Store. Deception, false advertising, turns out the refrigerator is used and faulty. Sears was to deliver the refrigerator after they change the doors to swing out in the opposite direction. Sears refused to deliver the refrigerator after the fact; 30 miles from the store. Cost me an additional $150 to have the refrigerator delivered. The energy rating has not performed as stated. The gaps around the doors allows flies to go right through and around the door seals that are hardened and do not seal. This is a middle of the line regular family size appliance. Buyer beware of what you are actually purchasing and all the details; like Sears Cowtown Store will not take back the faulty refrigerator.
Customer paid cash and additional $150 cash to have the refrigerator delivered. No amount of complaining to the store resulted in any positive solution and resolution. GE obviously manufactures inferior quality products and Sears has no integrity or credibility; bad faith business practices.
Reviewed Nov. 28, 2017
My Hotpoint refrigerator is a GE. It is over 10 years and required service one time. The icemaker still works and it keeps the temperature cold like when it was new.
Reviewed Nov. 28, 2017
The ice maker broke right at the 1 year mark, the crispers cracked also. Otherwise it keeps things cold, but I wish the ice maker worked. We used the water and ice maker a lot.
Reviewed Nov. 28, 2017
It is a side by side and it is very spacious. I love how you can make changes to the shelves and has a moisture free shelve for your vegetables. I like the style. It looks very nice in my kitchen also nice and tall.
Reviewed Nov. 28, 2017
This refrigerator (23.6 cu. ft. Model # TFX24S) was purchased in 1991 and still running fine but with some minor problem: ice maker water line, corrected by a friend (DIY).
Reviewed Nov. 27, 2017
Our GE refrigerator is fairly new, about 5 yrs old and works great. Stainless Steel, ice maker/ water dispenser with bottom freezer and French doors for the refrigerator. We have had no issues whatsoever, it is quiet and easy to understand when it comes to the ice maker. The set up utilizes space just the way we need it to and leaves a very easy way to clean without awkward reaching or missed spots. The glass shelves come out and you can change the space however you would need for whatever occasion.
Reviewed Nov. 27, 2017
I purchased a 16 cu ft a little over 3 years ago. Both fans died within 2 years and I'm forced to pay for a yearly service contract. I never know when "sickness" will strike! I can't fit much in the freezer because it will freeze up, and when the inside temp hits 70 it runs more, and over 75 it threatens to die. AC or ceiling fan is always on May thru Sept.
Reviewed Nov. 27, 2017
The side door panels don't stay on. Everything falls off. Size is good. The freezer defrost and frost causing damage to food in the freezer. Put your ice cube tray don't touch them for a few month they disappear. Not only that, but ice cream will get real soft and then hard.
Reviewed Nov. 26, 2017
We owned GE French door refrigerator about 2 yrs. when we had to replace the shelving unit that the drawers sit on. It is very cheap plastic, so if you keep anything at all in this refrigerator, this mechanism will break in a short while. Now, 2 years later, the shelving unit is broken again, so unless we want to put up with not being able to slide the drawers back in, we will need to replace again. I would never recommend this refrigerator to anyone.
Reviewed Nov. 26, 2017
Food is constantly freezing in the refrigerator compartment. Have had an additional warranty for several years. Have had to call service to come out and replace parts at least twice. No reason why this freezing happens. Also have a GE stove that had to have its whole control panel replaced and a GE microwave/convection oven that was so bad, they gave me a new one. All purchased in 2009. NEVER will I buy a GE product again.
Reviewed Nov. 26, 2017
It is wonderful refrigerator!! Appearance is a blessing. The bottom freezer is good thing. Windex towels are a must to keep "fingers prints" off a door handles.
Reviewed Nov. 26, 2017
This refrigerator is awful noisy. My old one was quiet. When this one compressor comes on It makes so much noise you can hear it running at other end of house. Also not crazy about freezer on bottom as you have to back up to open. Should have not let salesperson talk me into it. Should have bought with freezer on top. I do not recommend this one.
Reviewed Nov. 25, 2017
I actually can no longer recall when I purchased this refrigerator but it was many years ago and it continues to give me uninterrupted service. It is a rather simple item as compared to some its larger and more complex GE counterparts. I did once contact support services for what I thought was an electrical problem. It wasn't and the problem was resolved swiftly by a technician who was patient and gave me splendid useful information. The product fits perfectly in a relatively small space in my kitchen. The ice maker continues to give me ice in short order and the product can be set on energy savings. The food compartment continues to keep items quite fresh for relatively lengthy periods and the freezer compartment also does its jobs. I have no complaints.
Reviewed Nov. 25, 2017
Refrigerator is good, but the ice cube maker is constantly in need of repair. It is where it gets damp and stops working. Plus, the water dispenser freezes all the time.
Reviewed Nov. 25, 2017
The outward appearance is nice and the internal layout is functional and pleasing. If the refrigerator is full, three sides of food items will freeze, including vegetable drawers.
Reviewed Nov. 24, 2017
Every once in a while it makes a very loud clicking noise. Other than being very noisy, we have had no problems with this frig which is about 15 years old.
Reviewed Nov. 24, 2017
The individual compartments are interchangeable and the LED lighting is great. The info display is easy to read and understand. The only thing we do not like about the GE ref, is its noise. Otherwise, the storage, cooling, appearance fits our needs.
Reviewed Nov. 24, 2017
Great refrigerator... absolutely love it. Keeps my food fresh and the freezer keeps everything frozen. Very eye-catching for visitors and beautiful inside and out. I would definitely buy one again... but with all the new ones coming out... it would be a very hard decision.
Reviewed Nov. 23, 2017
My GE refrigerator was very good. I had it for seven years, then I donated it to my church for the food ministry three years ago and it's still working just fine. It has never needed service.
Reviewed Nov. 23, 2017
I replaced another GE refrigerator that could not be fixed after a voltage spike. This is bare bones with no water or ice maker. It has worked well but is very basic and the shelves and drawers have little flexibility. It is good to buy for a rental unit or a single person.
Reviewed Nov. 23, 2017
GE makes a great product at an affordable price. I owned my first GE for 8 years. I decided to upgrade, and purchased another GE. I gave my first one away. I sold my home with the upgrade, which was 13 years old at the time.
Reviewed Nov. 22, 2017
I purchased my GE side by side refrigerator in 1989. Since then we have moved twice and the refrigerator still works as well as it did in 1989 and it still looks great. For this reason our next refrigerator will also be a GE.
Reviewed Nov. 22, 2017
I love everything about my fridge except the Stainless steel is very hard to keep clean. It has 3 doors with the bottom a freezer. I always have ice now and it has water and ice in the door.
Reviewed Nov. 22, 2017
I'm absolutely thrilled with my GE Refrigerators. Never having to worry about it means the world to a single grandparent, my grandkids probably open and close the door 50+ times a week.
Reviewed Nov. 22, 2017
The plastic drawers and trays did not hold up, they broke right away. The water filter was a pain to get to, to change. The ice maker would freeze up, and not work, especially when using the crushed ice.
Reviewed Nov. 21, 2017
My GE is built into my kitchen cabinet, so is very appealing as has same wood as cabinets on doors. The downside is the layout of the interior of the refrigerator. It is not very roomy and the freezer is very small. The ice maker is not convenient to use and very awkward to reach into to get ice out of it.
Reviewed Nov. 21, 2017
Works really well as far as cooling although it's kinda small. Shelves have broken in the door and also the bottom drawers. After all that she still runs good.
Reviewed Nov. 20, 2017
I like GE, the fridge that I have is between $499 to $599, good size, large enough in freezer size to freeze enough food for a family of four, for a month or more. Two veggie bins and a meat and cheese bins.
Reviewed Nov. 20, 2017
The ice machine does not make ice like it should. It very slow at making it. If you turn it up to keep food cold on top shelf, bottom shelf food will freeze.
Reviewed Nov. 20, 2017
This is the 2nd GE because the 1st one was replaced by the company because the ice maker was rusting which is a health hazard. The problem with this one is the ice maker is sitting on a backward slant so the ice maker has to be manually shaken to the front and then it only come out until the ice moved to the front is gone. It also freezes up & needs to be chopped at times. The water line has also frozen on more than one occasion. This is the last GE I buy.
Reviewed Nov. 17, 2017
We bought microwave, dishwasher, and oven. We have had GE out three times for the dishwasher for not drying and they cannot seem to fix it just to find out they replaced the model 6 months after they came out with it. The microwave also has had a rep out here three time because the unit keeps shutting completely down. They are coming out for a fourth time on both the microwave and dishwasher in a week.
Reviewed Nov. 9, 2017
I contacted GE support for repair on my 6 1/2 year old French door refrigerator. The tech (Cliff) arrived and 15 minutes later said the compressor was bad and had a leak. First he said repair may cost over 1200.00 then said that it is about 850.00 to fix but that I should contact GE and they will probably give me the part for free and all I would have to do is pay for the labor. I should pay him the 99.95 not but that would be applied to any repair. He said he would sent me a receipt on my email (which I never received). I contacted support and spoke with a "Kiana" who was very nice and attempted to assist me, she told me she was unable to give me the part but would discount it.
I explained that I would order the part but wanted to know how much it would cost to repair the refrigerator. She was unable to advise the amount but let me speak with her supervisor. I spoke with Evan who told me the 99.95 would not be applied to the labor and did not know how much it would be. He tried to sell me a new refrigerator for an amount higher than my local retailer. Evan soon made it clear to me that I was bothering him and wasting his time. I feel a refrigerator that I paid almost 2000.00 for should last more than 6 1/2 years however he obviously didn't feel that way. The tech lied to me about numerous things, never gave me anything in writing and when I spoke with a supervisor (Evan) he could have cared less. I have a kitchen full of GE profile appliances that I now regret buying. I have been buying GE brand items for over 40 years, it is a shame that the company no longer cares about their customers.
Reviewed Oct. 30, 2017
The water dispenser line constantly freezes. I have to run a hair dryer on it to thaw it out. Just recently the freezer door has started to rust below the water dispenser, which I find ironic since 75% of the time it's frozen and doesn't work. Very disappointed in the quality of this refrigerator.
Reviewed Oct. 16, 2017
Purchased this refrigerator (model GFSS6KKYCSS) 6 years ago. After a year we woke to a puddle on our kitchen floor, which damaged the laminate flooring. We found water and ice build under the crisper drawers. Since we were out of warranty for this issue my husband investigated and found that the defrost line froze up causing water to back up into the refrigerator. He defrosted it and thought he fixed the problem, until a few weeks later it happened again. Every few weeks we have to pull it out and soak up water and ice. Now I'm trying to replace light bulbs and no one can give me a straight answer as to what bulb it takes. It's not just a standard appliance bulb. Even though I've been told by several service people it is. I also was told that it's a special bulb that requires a technician to replace. I will NEVER purchase a GE appliance again!
Reviewed Oct. 8, 2017
During a remodel 10 years ago, my wife and I bought all new GE appliances including this refrigerator (Model # PSH23PSRASV) and we have had nothing but problems with our GE appliances. This refrigerator has on numerous occasions failed to maintain the refrigerator temp resulting in spoiled food and necessitating my removal of the drawers and defrosting of the internal coil but this time consuming remedy no longer works and it will not hold its temperature even after defrosting the coil. Additionally, we have never been happy with the poor icemaking quality of this refrigerator. It was better at making ice on its internal refrigerator coil than in the icemaker itself.
After reading your reviews, my wife and I are more convinced than ever that GE products are JUNK and we will never buy any GE product again. GE can be assured that we will take every opportunity to share our dissatisfaction with GE products with our family members and many friends and business contacts. We will be going out in the next few days to buy a new refrigerator and you can be sure it will not be a GE refrigerator!!!
Reviewed Oct. 7, 2017
I have read the reviews for the GE refrigerators, and I had to laugh. I guess one of the worst was to stop working and ruin all the meat in the freezer. That is pretty bad, but let me tell you about this refrigerator of mine! I bought this house new in 2005. It came equipped with a whole suite of GE appliances. Decent washer and dryer, dishwasher nice and quiet, corning cook-top self-cleaning stove, and this side by side refrigerator with the ice and water in the door. I thought I was in heaven!
Well, it did not take long to find out I was in refrigerator hell! I got up one morning and walked out of my bedroom, across the hall, and into the kitchen. I was wading in water that engulfed the whole kitchen. What??? It seemed to be coming from the freezer of the refrigerator. I opened the door to find big blobs of ice everywhere, and water pouring out of the ice-maker. My bro-in-law came out and we did our best to clean it up, as it was ceramic tile. He turned off the water to the fridge that runs from an island under the concrete slab and up into the fridge on the other side wall. He tried to defrost (frost-less) the ice all over the freezer with my hairdryer and were fairly successful. Called a repairman who replaced some shut-off valve that regulated the flow of water into the ice-maker. It was fried in the open position.
Well, I paid him and all was well again... Until the next time. Within 4 years, it did it again, this time engulfing the whole house. It took me and my GF 9 hours to suck all the water out of the carpets using two carpet machines. The repairman came again, and he told me the GE is notorious for this behavior and even though I have surge protection through the electric company and on all my appliances, it was still fried by lightning and the power going on and off. Well, this is Florida, the lightning capital of the world, and this will never end. He told me no matter how many times he fixes it, it will happen again. Wonderful!
My GF who lives behind me had the same experience with her GE, just like mine. He said this certain home builder who built our houses built many, many all over the cape, and all got the same appliance package and he has visited them all. So there it was. I knew this was going to continue to happen as long as I had the refrigerator.
Two years later this time, I walked by the refrigerator and stepped in a puddle of water. Thank the good Lord in heaven I caught it this time before the whole house had flooded again! I quickly turned off the water to it, cutting my fingers in the process, and cleaned up what had spilled out. Ok, I decide. I can still use the ice-maker by adding bagged ice, so that works for a little while until the thing will not deliver the ice. So I take the tray out, break up the blobs of ice, and it works again, until it does not again. So I break up the ice again, and this time I break a fin off of the auger thing and its days are through. Well, what is so bad about dipping your hands in freezing ice to fill your glass anyway? Well, it is damn cold and my hand gets frozen... So now I just don't use any ice at all.
Currently, the beast is whirring on and off with its fan like it might be going out... Wouldn't that be a shame??? I cannot wait to put this post out at the curb for the trash men with a sign, take at your own risk. Although anyone who has ever had one of these things here in the cape would not be so dumb as to take it. They know what it does to you!!! Do not buy one of these profiles if you live where lightning strikes or the power goes on and off a lot!
Reviewed Sept. 18, 2017
I purchased a refrigerator and have had to replace the drawers twice. My door was not closing properly and the technician discovered that the door had not been installed correctly, so I had to buy a new door. Now within 6 months the door handle is falling off and I have to pay $100 just to get a technician to fix a new door! The GE emblem also flies across the room periodically, but that's just something we laugh at. Never going to buy a GE appliance again.
Reviewed Sept. 18, 2017
We just purchased a GE reefer with a coffee maker in the door, 1st there was a bad panel in the door so they sent me a new door with no panel then they sent me 3 new panels. I need 1, then we had a problem so the tech came out and did a software update. Remember the reefer is only 2 months old. Now the coffee maker will not work. Called the tech. He came and did a software update again. 2 weeks. I went to use the coffee maker and it will not work. Save your money. This reefer is junk.
Reviewed Sept. 14, 2017
I bought a GE fridge in Feb 2016. Nothing but trouble. 3 times I lost all the meat in the fridge because it thawed. 5 times ice maker quit working then I had a short in the wires. Seriously. I have only had this fridge for 8 months and they won't replace it. I have to pay for ever service call. Never mind the amount of meat I have lost. I called today. They are replacing ice maker. Will not replace fridge. I have to say this is the poorest service I have ever had. I will never buy one again.
Reviewed Sept. 7, 2017
We purchased a GE refrigerator, along with an entire suite of appliances, and now the ice maker won't work. We have had this product for about 18 months and have also had to replace a broken drawer. Every one of the appliances I purchased has had a problem ranging from something minor like a broken drawer to complete failure and replacement. I will never purchase another GE appliance as long as I live.
Reviewed Sept. 7, 2017
Purchased a full GE monogram kitchen. Fridge, dishwasher, microwave, ice maker, wine fridge, stove. Paid 24000.00. 3 years later 3 appliances have been serviced several times. Ice maker final quit. Serviceman suggested a new one. It's 3 years old. Called GE, they will not cover it. I am 4 months out of warranty. Junk. Will NEVER buy Ge monogram again.
Reviewed Sept. 5, 2017
After calling GE at least 6x in May for some warranty products they still keep sending me the wrong stuff and continued to send me multiple lights that don't match worth my fridge which I finally just gave up. It's like talking to the wall because they have no idea what their products are. On early Aug we called to service our wall oven. They came and said they had to order the products parts. A week later I called and they told me the parts were back ordered. I asked the lady to give me the model and serial number of the appliance they are ordering for, after she gave it to me I told her that was my microwave oven which is working and they need the parts for the wall oven, after talking to 1 supervisor and 3 CSR on which. I gave them the correct model and serial numbers they still keep putting the microwave oven? Do these CSR for GE don't know their products and parts?
After several frustrating calls we finally set an appt for Friday Sept 1, which is Labor Day weekend, they called me at 3:39 and told me I was next on line and to make sure my pets are secure somewhere if I have pets, I waited until 6 pm in Friday and no one showed up. On top of this the supervisor I talk to left us a message also saying we have an appt on Sept 8. How can these people know what's going on. Do they not log their comments on our file because there's only one address for us and one last name so I don't know why they are so disorganized. My whole house is GE. All kitchen appliances and washer and dryer and I WILL NEVER BUY GE AGAIN NOR RECOMMEND THIS COM. THEY ARE TERRIBLE.
Reviewed Sept. 3, 2017
Built a 6000 sq ft custom home, live rural wanted a refrig and freezer that would hold adequate amounts of food. Purchased both in 2005 and last year in September started with both units freezing over on the coils causing the air flow to not work properly. I have spent until 3 weeks ago having every part in both replaced and nothing corrects the problems. I am ready to turn the repair owner over to the Better Business Bureau because they only come to my area on Thursdays, they forget to order a part, they were sent the wrong part blah, blah.
And now 1 year later... They have diagnosed the refrigerator with a "leak in the wall" that can't be repaired and the freezer 3 weeks ago they ordered a part and I haven't heard from them. Top of the line products which cost almost $10,000 when purchased are both now on their last legs. Few people service Monogram so I am stuck with what we have. Now to replace those units is over $12,000.00 I am beside myself that only 12 years I have to spend more. My husband built them into a cabinet that looks like an armoire with wood doors as well. It is magnificent so now what? Nothing is made to last.
Reviewed Aug. 27, 2017
I've had this French door refrigerator for less than 8 years. NOTHING BUT TROUBLE. From day one, it ices up leaving water under the drawers. Icemaker broke several times. Now the fan motor and circuit board needs replacement. Instead of another expensive repair, I have purchased a new fridge.
Reviewed Aug. 24, 2017
Bought a brand new house the end of April 2017. The house came with an all brand new GE appliances. We have had issues with the dryer which was resolved. But my issue is with the fridge which stopped making ice and water. I have had 2 repair men out 4 times only to have them say they can't complete the repair. I need a new door. This all started June 29, 2017. Fast forward to today August 24 still not fixed. Waiting on a 3rd set of doors which have not been delivered as promised. Customer advocate has been called by myself multiple times per week in the last 8 weeks asking to speak with a supervisor. Please tell me why I have to be available for them to call me back at their convenience and they cannot leave me an extension to return said call. Every time I call I wait on hold for over an hour.
They have not fixed the problem yet the lady I spoke with today told me she'd be closing my case. How? My $3,000 fridge is still not working and I still don't have the parts. I have since found out that they (GE) gave the shipping company the wrong contact info and they could not correct it. They set up the delivery of the doors. I have to give my phone number and address EVERY time I call. How is this something they cannot correct or at least inform me of so I could correct it. I can't believe how they have no respect for a customer time and busy life. They have not been helpful and I would never recommend any products nor buy any ever again. 8 weeks with a non fully functioning refrigerator is totally unacceptable.
Reviewed Aug. 16, 2017
GE Profile Refrigerator/Freezer with french doors/bottom freezer - 3 months after purchase, ice maker had to be replaced. Ice maker only makes about 16 cubes of ice and takes forever to do that even after replacing. When ice drops into inside holder, you can hear it in next room. Refrigerator itself makes loud noises and cracking sounds. 1 year later, ice maker goes out again. Gave up and started buying bagged ice.
Today (8/16/2017) a big puddle of water appeared on the floor. Removed the bottom tray over the freezer and discovered a 1/2" sheet of ice that was slowly leaking out. It has rusted some of the cheap Chinese metal screws holding the very thin plastic together. Had to cut water valve to fridge off. It only would give 2 glasses of cold water from the front door anyway, so no big loss there. Just waiting for fridge or freezer to give out so that we can get rid of it. I would not recommend this refrigerator to anyone even for 1/2 the money we paid for it.
Reviewed Aug. 16, 2017
I purchased 3 GE refrigerators (model number GSS22SGPA SS) for my 3 flat building and 2 of the 3 refrigerators' compressors have gone out. The refrigerators were manufactured in 2015. There's no way this should be the case after just 2 years of purchasing them. When we contacted GE I was told there's no service repairmen in my area. I live in Chicago.
Reviewed Aug. 10, 2017
Model PFE29PSDASS - This was one of the "top of the line" refrigerators when we purchased it in May 2013. It stopped working in 2016, it did not even last 3 years. The motherboard went out first. Three months later it was making a very loud struggling sound and the fans had to be replaced. Now, 3 months later and the 3rd time we've had issues it is making a very loud struggling sound that you can hear from the other side of the house. GE and their Warranty Contractor Assurant will not do anything about it.
This refrigerator is terrible. In the first year, many of the plastic drawers and shelves have cracked and broken and you're lucky if you can get 4 glasses of ice out of the ice maker a day. We had to purchase an outdoor ice machine just so our family of 5 can actually have ice in our drinks. Worst refrigerator I have ever owned. I will buy Kenmore next time. My brother had similar issues with his high end refrigerator and SEARS replaced it after they had similar issues. No more GE for me.
Reviewed Aug. 7, 2017
I have a GE French door fridge and the one year warranty has expired yet it still freezes everything on the top shelf and often anything on the left side of the fridge. Repairs have been done REPEATEDLY. The problem is the repairs have not worked. They come out and say they need to order a part or the temperature setting is not right. Then a week to two later they come out and put that parts in. We wait another few days and call yet again. They come out and do the same thing all over again. They schedule another day to come out. I take that day off work. Then they call and reschedule for two days later. I take that day off work as well.
The repair man says he turned the temp up in the fridge so it will be warmer and he is ordering more parts. I would think the first service tech would have adjusted this if this was the real issue! Two days later a soda exploded. My extended warranty will not cover the fridge because this is a pre-existing problem the GE still has not fixed. GE has offered to send me “$50.00 to take my family out for a nice dinner”. That check never came and when I complained Pam has decided not to return my calls. $50.00 does not even begin to cover my food waste or time off work. This fridge is a lemon and I am stuck with it. They will not even give me a copy of their warranty. They tell me to go online and google it.
Reviewed July 28, 2017
We had a set of GE Profile appliances for 14 years and decided to purchase new ones. We were very happy with our old set and decided to stay with GE again. So we bought a new set of 4 in Feb. of 2017. Initially all 4 appliances we received were defective in one way or another. But the microwave, range and dishwasher have all been replaced and are performing to our satisfaction. Unfortunately, we are on our 3rd fridge (model # PFE28KSKSS) and still having problems.
The first one had loud fans, would bang 20-30 times a day and wake us up every night, and came with the wrong shelves. The second one still banged away, had loud fans, and the side panel was starting to come off. This 3rd one initially banged away 20-30 times like the others. The banging sound varies between a couple different levels of loudness. And sometimes it can occur up to 3 times in a row at different intensities. It is not water "banging" because we can hear the water being taken in by the fridge when it needs it. And because no other faucet in the house has the problem. And because we never had the problem in the 14 years we had the old fridge. Also, every now and then it will loudly buzz for up to a couple of hours. In addition, the fans sometimes sound like they go into overdrive and are so loud that we have to turn the tv way up in the kitchen so we can hear the program we're watching. What a disappointing nightmare.
GE has sent a tech out 5 times so far. We have been told that this is a new model. On 4 of the 5 times there were software updates that needed to be downloaded. One time the tech said the updates had to completely rewrite 3 of the 5 circuit boards inside. And of course when the techs are out here for 20 minutes or so, the fridge will not bang or buzz. Even though just the normal sounds of the fans are louder than any fridge I've ever heard in life, the techs tell us that this is normal for this new model. Luckily, after all the software updates, we usually only hear it bang maybe 2 or 3 times a day. At least that's much better than it was.
The last tech that was out here told me he thought it might be an ice maker issue. He suggested that I turn off the ice maker overnight and see if the banging goes away. He told me that if it quits banging while it is off, we've probably found the problem. I've done that 3 times now and each time the fridge didn't bang while it was off. He said I should report my findings to the Customer Relations lady (Misty) I've been dealing with for months regarding this issue. I reported my findings to Misty and told her I may have found the issue. She had total disregard for the test and findings. She then told me that because their techs didn't hear the noise when they were here, GE has concluded that any noise I hear is considered normal. I reminded her that the noise may sometimes not happen for 6 to 8 hours and it's little surprise that someone can stand here for 20 minutes and not hear it.
NOW GET THIS, she actually told me I should find a way to record the fridge and send them the audio. I told her I'd be happy to let them set the equipment up in my house and record. Obviously, because there is no consistent pattern, it would be best for them to probably record for 2 or 3 days. She told me I should just do it on a smart phone. I told her that was ridiculous. First of all, I don't have one. Second, even if I did, why would I dedicate my personal phone and data plan for all that time? Isn't that what GE has an R&D department and engineers for?
Her next solution was that she could send a tech back again, but if it didn't bang or buzz while he was here they would charge me for the service call. At this point I thanked her for her time and told her that it was obvious she could not offer any more reasonable help. I told her I would escalate the issue further up the food chain. She then said I could talk to her supervisor, but her supervisor had no more power to help than she did. So that seemed like a pretty worthless offer and just more time wasted. I told her we were escalating much higher. Her final solution was to tell me that she was just going to close out my case.
So at this point we are very disappointed with GE. Considering the fact that software updates have been needed so often on a brand new item, it would seem to make sense that they have acknowledged problems with the initial programming that needed fixing. Unfortunately, although these updates have helped some, they have not completely solved the issues we're having. And there is no way to know when there may be more updates because the consumer has no way to check for them or download them. Shame on you GE.
Reviewed July 22, 2017
In April 2016 we purchased four major appliances from J C Perreault, Trans-Canada Hwy., Kirkland, QC. A GE Profile Refrigerator 22.1 cu. ft., a GE Profile oven 6.6 cu ft, Panasonic microwave, 2 cu ft and a Bosch dish washer 4 cycles.They have been very good to us by providing us with refrigerator loaners until our repairs were executed satisfactorily. They however have been not very forthcoming in solving the problem described below. The extended warranty states if a problem is not solved after three visits for the same repair a new replacement would be made. What a disgrace that G.E. after years of generating such goodwill in the sector of major appliances that their administration would allow a customer to suffer and swing in the wind. Numerous service visits to solve a freezer malfunction without a promise of a solution or satisfaction.
This problem reoccurred multiple times within the first year of their guarantee and spilled over to an extended warranty sold by the vendor at the day of sale. In addition to this defect two motherboards were replaced and a temperature control. So sad to see this former star fall so far. A visit to the store managers office and letters to same and to the President J C Perreault advising them of all these problems have not brought a satisfactory conclusion. At this point a replacement should be provided. Any help or suggestions you can provide would be very appreciated.
Reviewed July 20, 2017
Purchased a new refrigerator model #GTE18GTHBB on Nov. 4, 2016. Freezer frosts up with icicles. Fan stops working because of ice. First service call within 1 month of purchase. 4 more service calls, 3 parts replaced, 1 twice. Fifth repair scheduled for July 20 - no show. Called GE, on hold for 42 mins. Then I hung up. Later, I was able to reach customer service and they said a new service date is July, 24. GE refuses to replace refrigerator. [maybe because a new one will do the same thing!]
Reviewed July 18, 2017
Our 6-year-old GE Profile refrigerator just died suddenly and needed a new main control board, an expensive repair. I can't believe a $2,000 fridge needs this so soon. Terrible quality. Also, the rubber strips lining the doors are falling apart. GE said they couldn't do anything to help. Will never buy GE fridge again.
Reviewed July 14, 2017
BEWARE OF GE PRODUCTS!! We have a three-month-old GE Cafe Series Refrigerator and have already had a service call to repair a sticking water dispenser button, loud rattling noise and peeling silver tape covering the front of the shelves. The service person was able to repair the sticking button, told us that the compressor was "just loud" and replaced the two peeling shelves stating that they were defective. I now have two crisper drawers that have the decorative silver tape peeling off of them, and the ice dispenser is getting clogged with large chunks of ice.
I called GE this morning and I was transferred to their Consumer Relations Dept. I was told that the Manufacturer's Warranty did not cover defective decorative issues. WHAT? I asked why the first two shelves were replaced and she told me she had no idea. She then told me I should try to contact the supplier (which is Best Buy) with these problems. I don't have much hope, and at this point I am so frustrated that I would rather move this stinking piece out to the curb. I WILL NEVER BUY ANOTHER GE PRODUCT!!! HORRIBLE PRODUCTS, HORRIBLE CUSTOMER SERVICE!!!
Reviewed July 13, 2017
Absolutely the worst experience that I have ever had trying to purchase something. Went in to take advantage of the 4th of July savings on a new stainless steel refrigerator and microwave. Found the units that I liked and informed the associate that I wanted to make a purchase. Took the associate 40 mins of fumbling thru their system before she finally took us up to the front desk to complete the purchase. Completed the purchase and was given a delivery date of 7/10 and was told that the delivery company (GE Appliances) would be calling us the night before to confirm the delivery and give us the delivery window. Never received a call the night before, called the day of and was given a window of 1pm to 5pm and was told I would receive a 30 min call ahead of time to let me know they were on the way.
So I went in to work, as I only work 15 mins from the house and waited for the call. Around 4 pm I got concerned that I hadnt heard from anyone so I called to make sure that we were still good to go. The delivery company told me that we were still on the schedule and that I would get a 30 min call. I finished my day up at work and went home. At 5:40 I called again and was told that the delivery company had already been to my house at 2:30 and that the best they could do was reschedule me for the 22nd. Well I had already given my old fridge and microwave to a family that was in need, so this wasnt going to work for me. I asked to speak with a supervisor and was told that I would get a call back within the hour. 2hrs go by still no word so I call back again, this time after holding for 25 mins was transferred to a supervisor.
Sloan the supervisor told me that she would email the regional manager to see if anything could be done and that I would get a call the next day. Late the next afternoon after never hearing anything back again I called them. After waiting on hold for another 33 mins I finally got Sloan again. She told me that I was the very next call on her list (Yeah right). She told me that the regional manager never got back with her and that she would email him again. Another day wasted. The next day comes and goes with no follow up, So I call again and get the same ** as the day before.
So I decide to go to the store and see if there is anything that they can do. I am told that there is nothing that they can do (hard to believe that HOME DEPOT has such limited resources) and that I had to work with the delivery company. I have finally given up on any kind of follow up from them or any attempt to make this right. So now I am waiting without a fridge or microwave for the next 12 days (If they can get it right then, fingers crossed). I know that there are many people with much larger issues but I challenge anyone with 2 kids to go 2 weeks without a fridge or microwave. Not an easy task. I will never make another purchase like this from HOME DEPOT and I will never buy another GE APPLIANCE. Congrats LOWE'S you just got yourself a customer.
Reviewed July 12, 2017
I purchased a bottom freezer from Home Depot on April 7 of this year. Something I thought I could treat myself. I even purchased a dishwasher on April 7th. And a stove that I got last year. All GE products. When I got the fridge, I purchased the 3 year extended warranty via Home Depot. In that protection plan, any spoiled food could be reimbursed up to $300.00. Wednesday June 28, I went to my local Giant Eagle and purchased food. I spent $224.68 that Wednesday evening. Now a few weeks prior, we had a food truck come to our office, and I purchased chicken and meats (steak, filets, ground meat, etc) which I spent $399.00. All freezer foods.
I woke on Thursday June 29th to find out my fridge stopped working. All my food that I just purchased was spoiled. Thrown away... Brand new fridge. I called GE on Thursday while I was at work, schedule tech to come out that Friday 30th. I had to leave work early and wait for the service tech, anywhere between 1 to 5 pm. The tech came out, pulled apart the freezer and said, "Yes you are the third person this week with the same issue." He then proceeded to thaw out the freezer with a mega hair dryer. No paperwork, no invoice, no statement. Meanwhile I had filed a claim with Home Depot Protection Plan about the spoiled food. The tech said he put an email in to the engineers and said he will get back to me. That was it. After the fridge started to cool down, I went back to my local Giant Eagle and spent more money replacing everything I had to throw away.
I actually called GE back and asked for a copy of the statement and the rep told me they don't' give or hand out any statements since it was under warranty. REALLY? I can't even get Home Depot to reimburse my food spoilage because they require an invoice or statement. Last weekend, I come home on Sunday evening to my fridge not working again. And it smelled! So again, I had to throw away all the food I just replaced for the second time. My freezer stuff though was still cold so that was still OK as of Monday. Called Home Depot and nothing that they can do. Called GE on Monday morning. I get a rep who says, she is so sorry but the next available time was Wednesday. There goes all my freezer food.
A third party service tech was schedule to come out Thursday, tomorrow. Which was the only time in my work schedule I asked to take off and was allowed. I get a call today saying they need to reschedule because the only van they have went down. One van for a company, must be small I guess. Now I am wasting my time again to call, wasting my time to write this email since I am getting nowhere. I even filed a complaint with the BBB. I highly doubt nothing will happen with this. I spoke my opinion on Facebook. All the responses I got was "I am sorry to hear. Your case manager will be in touch." Funny thing is no case manager was in touch. I think if add up the minutes I have been on hold and transfer and actually talked to a rep, it has been at least 4 hours or so. Who has that kind of time? And why am I on hold that long? Is GE making faulty products that customers have to wait that long to speak to someone?
Even as I type here and look online, I see the Online Chat says... "All Agents helping others." I don't' understand how companies can treat their customers like this. I cant' afford this anymore. Money and time. I can honestly say that I regret buying GE products. And why can't GE refund my money? Does Home Depot keep all profits? The outcome of all this now, is I have to take off work again on Monday and wait again between 1 - 5 for the tech to come out again. Unfortunately I was told and my Uncle was told that I stuck with this garbage unit unless it goes out on me again for the third time. All within 3 months of purchasing. And still no reimbursement of any kind from anyone for the food spoilage.
Reviewed July 3, 2017
In 2008 I moved to a new house that had brand new GE Monogram double oven and cooktop, so I did not research and went to Home Depot and bought the GE Monogram Refrigerator ZFSB26DSS. I bought also, the "Service Protection Plus" that Home Depot sells, that is serviced by GE. The first problem that I had with the refrigerator was a noise in the freezer. I call the service provider and they sent "an GE expert". The GE technician came to my house and told me that there was a problem with the fan blades touching the walls of the refrigerator. He did not change it, he only "fixed".
After that experience I bought insurance for all my appliances with Sears. Thank God! This refrigerator had so many problems: the temperature control board has been replace 3 times, the ice maker and drawer once, the main board 3 times (once because they ordered the wrong one) and the dispenser board 3 times. The water/ice dispenser still does not work. After my insurer told me that the problem could not be fixed and due to the restriction amount per claim, I called the GE Monogram customer relations people. I explained the situation and all the headaches that this beautiful but bad product has caused me and they told me that the only thing that they could do was to send me an "expert in GE". With nothing else to lose, but more money (they charge you $99.95 per visit/diagnostic).
They sent the "expert". The expert came and did all the same tests that the non expert GE technicians had done before and he determined that was the dispenser board. I told him that the dispenser had been changed 3 times. He told me that he was sure. I knew that that was not the problem and I ask him if they will reimburse my money if the board was not the problem. He said yes, I told him go ahead. They gave me a special deal to replace the board (10 minutes) for $454.9, everything included. The board came, the same "expert" came and it was replaced. Of course, it was not the dispenser board. At the end, this technician told me that this problem could not be fixed and asked me "how important for me was the water and ice dispenser".
This was not a cheap refrigerator, it was something around the $5,000. It is beautiful but it has design flaws (the food freezes when you put it close the fridge walls) and obviously an internal engineering problem too. Now I have a GE Monogram that has all brand new: ice maker, ice drawer, temperature control board, dispenser & dispenser board and main control board. But it does not work!!! So, do your homework and do not buy a GE or GE Monogram refrigerator. If you do, and you are willing to pass the fixing phase, my recommendation is to buy some kind of insurance that has the "replacement" option. In case that they cannot fix it, they can replace it. Do not waste your money buying GE refrigerators!
Reviewed June 9, 2017
I purchased this fridge (GE Cafe Counter Depth French Door CWS21SSESS) in 5/2014. I am extremely unhappy with the fact that it freezes everything towards the back of the fridge. The temp is not set super low. I am not the only one with this problem. My friend bought the same fridge a few weeks before me and has the same problem. Also the lower drawer doesn't alarm if it's not fully closed. It will snow inside the freezer and accumulate frost. The water dispenser inside the door stopped working within 1 yr. However the ice maker works. I will not complain or might have a bigger issue on hand. GE does not deserve a good rating as a manufacturer or designer of this Cafe series fridge.
Reviewed June 9, 2017
My husband and I built our retirement home two years ago. We purchased all new GE Profile products. Our refrigerator stopped working. The freezer and ice maker are still working. Talked to repairman and apparently this is the norm for GE Profile Refrigerators. This was a 3200 hundred dollar fridge, and it barely makes it two years without having problems! My older refrigerator was a Sears Kenmore and it was still going, no repairs twenty five years later. Will never purchase another GE product!
Reviewed June 9, 2017
Placed an order for GE Refrigerator-Bottom Freezer through Best Buy on 12/17/16. Then was contacted On the scheduled delivery date 1/2/17 we received a phone call saying the model we ordered was no longer available. After we removed our old refrigerator to make room for the new one. Replacement model did not arrive until 1/27/17.
Less than 6 months later the freezer & ice maker quit. Loss of over $450 of food. GE sent local 3rd party repairman. Repairman said he would not work on dual cooling model because GE won't compensate him fairly for his time. Called GE service again, the representative was insincere and told me next available date was 6 days away. I also bought Geek Squad Protection but that is worthless. When I called Geek Squad they said GE had to do repair because the model is still under GE 1 year warranty. Why did Geek Squad sell me protection that was free through GE? Stay away from GE, Best Buy and Geek Squad!
Reviewed June 6, 2017
I have a new GE Monogram Refrigerator 42" Counter depth that is constantly dripping water from the ice dispenser flapper from the first day it was installed. I was told by a couple of GE Repair Technicians that this is the norm for all the GE refrigerator line. The flapper is very thin and has no insulation so condensation is forming on the outside and then drips down into the ice/water dispenser area. To manufacture a refrigerator and sell it for $10000 with a flimsy part that performs like this is unacceptable in my opinion. I was told that there are a lot of repair calls for this which is not a problem that can be fix.
Reviewed May 30, 2017
This is the most expensive refrigerator we have ever purchased and has been VERY unreliable from the beginning. To date, I have spent just under $2000 on repairs and it is broken down again!!! Junk!
Reviewed May 28, 2017
Our ice maker starting dispensing bits of plastic that looked like ice. It was easily missed and we could have died from it. We ordered replacement parts for the auger which had chipped and was dispensing plastic. Not a year later, it started happening again and this time it was also dispensing screws along with plastic! We found out it was now the crusher cover that is chipping. Doing a search online, I discovered this is a common problem. An appliance repair person even posted: "There are two plastic things that will typically break in these dispensers the auger and the crusher cover. The crusher cover is the plastic cover that separates the ice crusher from the ice storage. The auger is the part that pulls the ice into the ice crusher and into the dispenser. You may have to replace one or both of these parts." Is this not a safety concern if so many people are experiencing this? This is for ice bucket assembly WR17X23191.
Reviewed May 23, 2017
Called for GE Monogram 48" refrigerator repair service at 21 Perryridge Road Greenwich CT 06830 - On 5/23/17 ** rental home for us linked to **. When I called I mentioned the board was replaced in 2014. Your service department told me it's covered for 5 years if that is again the problem. Your GE service technician decided that was indeed the problem. Had the part and installed. I was billed $154.00 for labor to install a part that took 10 minutes. I was told on the phone before the service visit it would be a $108.95 trip charge plus parts. Since the part was covered and was not told before about the additional charge for labor we feel as a customer we were taken advantage of. The policy should be the customer should be told of all charges before and not be made aware of "labor not included" charges after the fact. We would like a response to this complaint!
Reviewed May 16, 2017
Bought the fridge 6 years ago for remodel of kitchen. Started making loud noise 4 years into having the fridge. Repairman replaced condenser fan and put in a warming rod. Again same problem year later. Loud noise and not defrosting. Have to defrost by holding a hair dryer to it. Few days later same thing and noise is very annoying. 150.00 for first repair. Lost food due to it not cooling enough. Sure enough noise is back for the second time! Repairman warned this is common problem in these refridges. GE knows but are still building them the same way! Pay good money and think you're buying quality. Will never buy GE ever again!
Reviewed May 12, 2017
I am a retired widow. My son works for Mayflower Movers/General Electric and is responsible for delivering Ge appliances for Home Depot. He replaced my kitchen appliances for me. I chose all GE because it is an American company and I knew from experience they were reliable, or so I thought. My parents married in 1936 in the depression. They couldn't afford a refrigerator: my dad built a wood box that fit in the window of their attic apartment. In the summer they used my grandparent's wood "ice box", literally used a block of ice.
In 1940 he built a gas station with a one room kitchen/living room, a half bath and two attic bedrooms where we lived until 1947 when my younger sister arrived. They purchased a GE refrigerator in 1940. It was about five feet high with a 10x10" freezer compartment that held two ice cube trays on a top shelf which had to be defrosted. They replaced it with a new GE and moved it to the basement for a back up fridge. They still had it long after I was married and a Ge refrigerator owner myself. The 1940 model eventually moved to the bulk plant my dad hauled out of and lasted until the bulk plant was torn down years later. I wouldn't be surprised if it still wasn't running somewhere! My point being my slightly over one year old GNE29GHSDSS french door bottom freezer model is freezing my food in the refrigerator as others have reported.
My son works for GE and is trying to get a resolution and I am still dealing with a refrigerator that is more freezer than refrigerator, only 16 months old. It went berzerk one month after the one year warranty was up. Shame on you GE for not taking pride in building a reliable product and not standing behind the product you make. I have a friend who works for GE Health Care in IT for five years. He was impressed with their stated values and earns a very good salary. However, is frustrated with how the customer is valued less than products and money and has lost his faith in the company values. Jeffrey **, better talk to your good employees and read the handwriting on the wall.
Reviewed May 11, 2017
We purchased this refrigerator (GE Adora side-by-side) in 2013 with the idea of moving it in to a remodeled house. The remodel took longer than expected, so it sat in the box until July of 2016. We love the features of this refrigerator; but not the dependability. Twice in the last four (4) months the refrigerator has just quit working. The first time we were on vacation and it wrecked approximately three hundred dollars worth of groceries, not to mention the terrible smell of rotted meat. Surprisingly I unplugged the refrigerator for a few hours and plugged it back in, and it worked. Last night it just quit working. There is power to the outlet but there seems to be no power in the appliance. I have tried rebooting but to no avail. Afraid I'll have another loss on food, since we just purchased a bunch for incoming company... aaargh!
Reviewed April 17, 2017
We purchase appliance CSCP5UGX in 2009. The icemaker has broken 3 times. We have replaced the left slide rack for the ice bin three times now (last time in 10/11/16) and it continues to break. It is very poorly made.
Reviewed April 16, 2017
Bought brand new from LOWE'S (CWE23SSHHSS) less than 3 months. Freezer stopped making ice because temp cannot be regulated. Tech came out and ordered part which took over a week. On the tech's suggestion, "Return this fridge right away." Unfortunately, I did not buy the extended warranty or I would have return this junk to LOWE'S. I choose to buy an American product which I assume would function as it should. Boy, was I wrong! Tech came out on Friday, claimed it's repaired. His computer conveniently broke and he could not give me documentation claiming the repair was completed. GE stated that the fridge should be working perfectly in 24 hours. Since then the refrigerator and freezer stopped working and the temperature is now 67 causing everything to spoil. Of course GE treats its customer as liars so they will only reimburse cust(omers 100 dollars for food.
Their customer service is absolutely helpless and uncaring, not to mention their upper level management whose only concern is to save GE a buck. After 24 hours I tried to inform them that the problem has worsened but the customer service was closed. I went online to schedule repair but have a 'schedule service error' so I have to wait to call them at 8 am on Easter Sunday. Everything I prepared for Easter dinner has gone bad! I am at my wits end with these people. The unfortunate thing is I also bought a new dishwasher, microwave and range from GE. All I want is a working product from GE. My advice to GE continue making airplane engines, get out of the appliance business!
Reviewed April 12, 2017
Bought a new GE Profile refrigerator in July, 2016. Worst appliance I have ever owned. Have had 3 service calls since and it is still not properly working. Major Problems: Repeatedly freezes food in the refrigerator section, requiring us to throw out frozen produce. Topmost freezer drawer consistently falls out of his side guides and cannot be closed. This requires us to disassemble and re-assemble the freezer compartment, allowing our frozen food to defrost in the process. The ice maker expels ice with enough force to shatter our fine glassware.
Despite repeated complaints to customer service and two previous ineffective fixes to software, today they sent an independent appliance servicer who arrived without any way of checking the software - he simply stuck his hand in the fridge to check the temperature and said it "felt OK". I am beyond frustrated and have scheduled another service call for next week. If that does not fix the problems, I am taking GE to small claims court to get my money back.
Reviewed April 7, 2017
Do not ever trust what the service representative says. I requested service on my ice maker. The repair person came, spent 2 minutes, said he could not service the ice maker and left. He said he would NOT charge me for the visit. I received a bill. I called customer service and they called him -- and he said that since he entered my home I had to pay for the visit. I will never trust them again. Never ask them to make a service call!!
Reviewed April 5, 2017
I had a GE repair person come and take a look because the water dispenser stopped working. I also had been noticing leaking in the fridge and a black substance that we kept on cleaning but did not realize it was black mold. My issues were the same as the others--control board went out--ice maker did not work. Constant repairs. However, the amount of Black mold on the inside of the fridge in places you can not see is appalling. The refrigerator is faulty (AND GE KNOWS)--the fan breaks and it does not cool properly. It is a severe health hazard for everyone. Please, if you are experiencing this something must be done.
Although we have cleaned out the refrigerator in preparation for an $800.00 repair prior to reading all of the reviews about this issue on the internet, you can still see the mold inside of the fridge. If you have this fridge--please take a look. Something must be done to prevent people from getting sick. GE is aware of this issue as seen by their response and they are doing NOTHING. Please respond to this board if you are experiencing the same issue. By the way: they stopped manufacturing this model.
Reviewed April 3, 2017
GE Refrigerator Gts16dthbb. Purchased 12/20/16. Slowly stopped keeping food cold. Now at 52 degrees which is unsafe. Freezer has heavy frost on the back wall and door area. The refrigerator runs nonstop. The noise is so loud I can hear it two rooms away. 3 months old and it has a repair guy coming in two days. Meanwhile my food is in a cooler!!! Wish I bought a non-American refrigerator! They ran better, quieter and lasted.
Reviewed April 3, 2017
I had purchased a G.E. Profile French Door fridge with freezer in bottom. Approximately $3,000.00. I have the fridge about 60 days and it started making noise, appeared compressed was bad or over working. Called G.E.-sent someone to replace. That person said this one is getting crushed, not sold or rebuilt. 2 years later, replaced with PFE28RSHFSS model. Series number is HF501219. And this one is doing the exact same thing. Freezer is working, ice maker is working, Fridge isn't working-2 times I've replaced food contents in 2 years-Compressor is banging (the people on the phone could hear it) the lower part of the fridge is freezing the vegetables (last time was making ice there-this one most likely will too as it's doing the same thing).
Called G.E. today 4/03/2017 said can't get anyone out for 14 days. Ask if I had insurance/extended Warranty. I ask if I should have to have for the 2nd fridge in 2 years? Should 2 brand new $3,000.00 refrigerators get me through 2 years? Frustrating and ridiculous.
Reviewed March 26, 2017
Purchased a GE Cafe Series refrigerator in September 2013. By early 2017 the water dispenser stopped working, next the device that controls the temperature started to fail and the refrigerator would not maintain the correct temperature. Next the fans started running constantly. GE refused to offer any service or assistance, the retailer Warehouse Discount Center in Oxnard, CA refused to help. Do not buy a GE refrigerator and buy the most basic model available, overpriced deluxe models will just fail and disappoint.
Reviewed March 23, 2017
We had very poor service response time and poor quality of service for GE Monogram refrigerators. 10 days before anyone could be out there. Then when he arrived, only reset refrigerator temp settings to where they were when the issue (freezing in refrigerator area) occurred. We informed him of this, and he replied that we needed to put produce back in the unit because it would be too cold without product in it. We tried this and it was a waste of money - both for the service and the produce as it immediately froze. And they cannot return for another visit for another week. Regret purchasing this refrigerator, will not again, and will not recommend.
Reviewed March 21, 2017
Purchased a new basic model GE refrigerator in 11/2015. 3 months after buying it stopped working wouldn't keep things frozen/cold. I asked for a new fridge, but they refused and said they would only fix the issue. It was finally fix a month and half later. Now a year later the same thing happen once again they refuse to replace. Service tech that came out doesn't do cooling system repairs. Go figure. I have gotten the run around each time I call, different answers each time. They even blame one other (colleague) for not doing their jobs right. I am still fighting with them but can truly say no more GEs in my house. I have never in my life dealt with such poor customer service.
Reviewed March 21, 2017
I have a GE side by side, 2006, and have needed the water dispenser door flap/solenoid replaced 3 times now. The flapper is not closing properly again, and the chute gets frosted and the ice in the bin get melted into large chunks, there, the ice won't come out. Out of frustration I wrote a nasty email about this dysfunctional, defective part and declared I would not spend another $180.00 on this fridge to have the same part fixed yet again. I didn't think I would hear from them. I did. Via phone. Vickie, very pleasant. We corresponded back and forth via email or phone. Vickie has excellent follow-up!
I was just going to turn the water line off and live without the dispenser, but after researching parts prices and watchig DIY videos on Google, I determined I could fix this myself. So --- Vickie gladly provided me with the part's numbers and gave me a discounted price and I look forward to getting this fixed. Every person I spoke with: Vickie, the ordering person, the financial person: everybody was super competent and friendly, and I feel well taken care of as a customer. Thank you, GE!!
Reviewed March 20, 2017
In 2013, after weeks of research, we bought the GE GFE29HSDDSS for our remodeled kitchen. We LOVE this refrigerator and haven't had any problems with it. Lots of room in both the refrigerator and the freezer. All areas cool well no matter the location in refrigerator. There is only one minor flaw; the primary icemaker is a little small, so when we have company we have to use the ice from the second icemaker located in the freezer. This model has been discontinued, but we were able to find one for our daughter. Hers is a 2014. She's had it 1 year and no problems.
Reviewed March 12, 2017
In replacing a 4 year old LG French door fridge that's cooling system went out, decided to do a ridiculous about research before replacing it. After ruling out Samsung and LG due to poor repair reviews, and Whirlpool and Kitchenaid because they did not at that time have all the features I wanted, I decided on GE Profile. My friend has one and loves it. No complaints... 2014 model. I purchased the PYE22KSKSS the first of November 2016 at Home Depot. By the beginning of March I had had the GE repair people out 7 times for the same complaint... noise. When the water valve is turned on and off for water, it makes a loud popping sound. When the ice maker fills there is a loud buzzing sound then a pop. They replaced the water valve, water filter and finally the whole right door then decided it was irreparable and replaced it with a new one a week ago. Within 24 hours it was doing the same thing.
I called and told them I did not want this refrigerator and to send a truck to pick it up... Instead they sent an 8th technician who discussed this with the "senior tech" on the phone. I heard him tell the tech to test the water pressure. The tech in my home did so and told the one on the phone that was not the problem. He then said there was nothing to do because it was designed this way. I was told to call my customer relations representative. I did this after he left and was told the issue was the water pressure in my home was too great and causing the issue!! After I had just heard the tech say that was NOT the issue.
GE has lost me for a customer forever and I will make sure anyone I know is aware of GE's lack of customer service and satisfaction. Thank goodness I had purchased the refrigerator at Home Depot and kept the Appliance manager in the loop of my issues... They are picking up the GE and delivering a Kitchenaid with a full refund. That is a stellar company who wants its customers to be satisfied!!!
Reviewed March 12, 2017
GE Profile Refrigerator - We purchased all GE appliances for our new home in 2012, thinking they were a reputable company and had been around for so many years they can be trusted for their quality. While we haven't had any issues with the dishwasher, range or microwave, the ice maker/water dispenser in our refrigerator has given us problems and finally stopped working after just 4 years. We were told the cost to repair it would be about $600. We are so frustrated and disappointed! $600 can buy a lot of bags of ice so we aren't going to have it repaired.
Reviewed Feb. 28, 2017
We bought GE Profile refrigerator, stove, dishwasher & microwave coming up on 8 years ago in August. The refrigerator is the biggest disappointment ever! At a cost of somewhere between $2300-$2600 it is so disappointing! Had an issue with the ice maker, which took about 2-3 visits to fix. Had ice build up under the big storage drawer which took at least 3 visits to fix. Now the compressor goes! Was told the part alone would be about $360.00 and only one place around us would probably repair it and they would most likely charge $500-$600 just for service call! I totally wanted these appliances and looked specifically for them! Now not even 8 years and I have to buy a new refrigerator! I was also told that at the time we bought these appliances they were made in Korea by Samsung. If we had known this we probably would have gone for another brand.
Reviewed Feb. 27, 2017
I purchased this GFE29HSDHSS refrigerator in 2014. The water flow was very weak from the beginning. I called GE within the first one year and the technician sent by GE did not find anything wrong. Since the water flow almost stopped recently, I called my home warranty. The technician found that the ice maker was defective and the tubing behind was kinked. The company paid $430 for the part and service. Within a week the water selector button on the door is out of alignment. The technician says that the whole part has to be replaced. Cost $480. I called GE about the poor quality of parts as the technician mentioned very clearly that very cheap plastic was used. GE washed off their hands due to the age of the refrigerator. Is it fair for a customer to invest $900 (almost cost of a new refrigerator) within two years... GE sold me a LEMON and does not want to take any responsibility.
Reviewed Feb. 14, 2017
We built a new house in early 2015. We purchased GE Profile series; Refrigerator, Dishwasher, Gas Range, and Microwave/vent combo. Fortunately, we purchased an extended warranty on the Range. The REFRIGERATOR ice machine is the worst we've ever had. It spits the cubes out straight and the crushed ice is not adequate (takes forever); it will also spit out cubes for no reason.
The RANGE has had continual problems with the lights. It was discovered by our extended warranty visits that is a defective part. We are still waiting for GE (7 weeks) to complete the repair. It was also discovered when we were dealing with the defective part that was blowing the surge protector. It clearly states in the GE appliance book that we should not use a surge protector; the law says we clearly DO need a surge protector. Time for GE to step up and update their appliances?
The DISHWASHER does not distribute the soap properly and sometimes the door doesn't open. We have to be very careful where we place items (never experienced that before). The MICROWAVE/VENT hood blew a light a year after we had it. I purchased another $10 bulb and it burned out immediately. We don't have a warranty so I just go without. I WOULD NOT RECOMMEND GE APPLIANCES; THEY SEEM TO BE CHEAPENING THEM!
Reviewed Feb. 11, 2017
Our GE Profile Model #GFE28GSKBSS Refrigerator with freezer on the bottom is a huge disappointment with a big price tag. The drip pan under the ice and water dispenser is flat so our kitchen floor is always filled with water. Thankfully, we don't have hardwoods in the kitchen. The ice dispenser is the worst we have ever had. Not only is it extremely slow, it jams almost daily. It takes forever to fill glasses with water and, if the ice dispenser is working, it only provides very little at a time. The best thing about this appliance is its good looks. We will never buy GE again and that's too bad because my husband is a home builder.
Reviewed Feb. 6, 2017
Since owning the refrigerator, it has required service seven (7) times for the same problem (water dispenser quits working) which has cost over $1,000 in service calls and parts not to mention the hours off work to be at home during the four-hour window when the technician is scheduled to arrive. Just five months after the 7th replacement, the water dispenser has quit working again.
This time I called the GE consumer relations number regarding the issue. After waiting on hold for 25 minutes, Tereka agreed there was a defective part. However, looking into it further (with me on hold even longer), she determined nothing would be done on their part, because the problem was due to hard water and I should have a water softener. Nowhere in the owner's manual does it mention a water softener is required for the appliance to function properly. Additionally, this was not mentioned the past 7 times the part was replaced, and how can Tereka in South Dakota determine Florida's water quality?
Reviewed Feb. 6, 2017
GE refrigerator model # GSH25JSBBSS - I purchased four GE appliances from Howard's in November 2011. One of the items was the refrigerator listed above. In 2014 the auger broke into many pieces and came out in our drinks. Since it is clear plastic it was almost ingested which could have been very dangerous. When I called my home warranty company I was told this was not a covered item. When I called GE they told me that I would have to pay for the part which would cost about $45 and then to get it installed would be another $150 or I could get a new ice bucket assembly which would cost over $200. After reading online about this problem in many of their models I am angry that GE doesn't fix this product and put in metal augers instead of plastic. Plastic is no match for ice and over time is will surely shatter. Paying over $200 to replace the ice bucket is a rip off.
Another issue I've had with this refrigerator happened recently. The water wouldn't come out of the door. I called GE and they said they could send someone out and it would cost over $150. I found a local, reputable appliance repair person and he came out and told me that the water line had frozen in the door and to use a blow dryer to unfreeze it. It took about 20 minutes of blowing it right where the water comes out making sure to not leave it in one place for long, and he was right. He didn't even charge me. GE is a bunch of crooks. I will NEVER buy a GE appliance again. When I moved into my new house I bought all LG appliances. I should have left the GE at the old house. GE needs to stand behind their appliances or get out of the business.
Reviewed Feb. 4, 2017
This is the worst icemaker/refrigerator I have ever owned and would never recommend it to anyone else. The icemaker never stops making ice, the ice in the bin freezes solid so it won't dispense. I have to dump it out often or it will just load up at the dispensing end and freeze solid. One week we were out of town and when I returned the whole thing froze up, I could not open the ice compartment. I had to turn the refrigerator off and let it all warm and thaw on its own. That meant I had to take everything out and keep my cold items in an ice chest for several days. My freezer items I had to "farm out" to willing neighbors. A G.E. repairman came. Found we didn't need a new ice maker, had no comment on why it won't stop making ice and why it freezes solid after two days.
Reviewed Feb. 3, 2017
I always was loyal to GE appliances. 3 years ago I decided to buy the new 3 doors GE REFRIGERATOR. 2 days ago I had problems with water dispenser, so I call GE for help. Yesterday the technician was in my house to repair the problem. He didn't know anything about the refrigerator without computer. He did know how to answer my questions. Then he charge me $125 for service, $79 for the part, and $108 for gas and trips to my house. Total of $311 with tax for not even 30 minutes work. This is outrageous.
When I call GE next day about charges, they said you don't have to call GE, you can call others. No wonder why people are unhappy from GE, the products sucks and their service is ripoff. I never buy GE or anything related to them. I will tell everyone how they treated me and never told me the truth about how their charges are!!! They don't care for customer. They just wanted their pockets to be full. Cheap quality appliances, high prices, and the parts are not even made in USA. I hope they go bankrupt??? DO NOT BUY GE AT ALL!
Reviewed Jan. 30, 2017
Just purchased this refrigerator Model #GYE22HSKBSS from Home Depot last week. Was delivered today January 30, 2017. Discovered water drips after being dispense and the drip pan is flat which means it runs down the refrigerator and onto the floor. Immediately went to Home Depot and was told they have to send out repair. Advised them I paid for a new refrigerator. Not one that needs to be repaired and I want a different refrigerator. Was told when they send someone out to tell them I want them to return it. When they call to schedule I was told something totally different. I will follow up after the appointment. Whatever happened to satisfaction guaranteed.
Reviewed Jan. 28, 2017
I have a GE bottom Freezer Model GFSS6KKYCSS. It is 6 1/2 years old and in May of 2016 the ice maker tray had to be replaced. Cost $328.58. Then a few months later I started to get an ice build up under the deli tray. Turns out it was not draining and it cost $294.82 to have it repaired. Now I can not get crushed ice only cubes and the ice buildup is starting again under the deli tray. GE's engineers need to go back to school and learn how to build a good product! I will no longer purchase an GE product.
Reviewed Jan. 23, 2017
Removing ice build-up in defrost drain. Ice builds up in defrost drain tube causing refrigerator coils and fan to freeze up. This 3-4 hour process involves pulling the refrigerator away from the wall and removing all food and removing the ice in the drain tube with boiling water and a turkey baster. Removing back refrig panel to attempt to remove all the frozen coils. This the fourth time. This action lasts a month.
There seems to be thousands and thousands of owners with the same problem. Sign me up for a class action suit because of the failure of GE to notify the public of a problem and to recommend a solution to alleviate this problem. Many have reported that repairmen generally refuse to work on this product. Some owners have report the cost of the repair as much as $800. UPSET OWNER OF A GE PROFILE REFRIGERATOR. Model PFSS6PKSS was told be the GE tech...that his model was a SAMSUNG MADE PRODUCT. Samsung has a class action suit filed on them for the same issue!!!
Reviewed Jan. 21, 2017
We purchased a GE Profile bottom freezer fridge and have had nothing but trouble with it. Both boards have had to be replaced as well as fixing a problem with the freezer getting too cold. Now, after a power outage, the appliance will not cool at all. We unplugged the appliance and plugged it back in which solved the problem for a few days but now the compressor is not running at all. We have spent almost as much on repairs as we spent on the appliance, not counting the cost of food loss. I will not buy another GE appliance.
Reviewed Jan. 20, 2017
OMG, where to begin... I purchased all my appliances in late 2007 during a whole house remodel where we also purchased cabinetry. All from Home Depot EXPO. Big mistake. Expo died a few years later. The remodel was done July 2008 and all the appliances were put in use. The 42" built-in refrigerator: it was supposed to be the Cadillac of Refrigerators. Motor on top where it makes sense. But instead a year after installation the electric door panel controls had a short circuit and they said we needed a new door but our model was a cool special edition just for EXPO. That door does not exist so we were forced to replace our $7000 "forever" refrig a few years after installation. The new one cost even more and does not have the cool handles that match my kitchen like the original did.
So even upon installation of this new replacement, it has always filled my top shelf and then the next shelf and so on with water from condensation. It looks like the condensation comes from the light but it's above and behind and just drips from the edge of the plastic cover. I am sick to my stomach every time I pull the milk jug off the top shelf and drip water everywhere. So much for buying the Cadillac. Next time it's not GE for damn sure.
The gas cook-top: Aren't these supposed to be brainless? A few years into this appliance's life it set itself on fire! It didn't burn the house down but the appliance was cooked and our house smelled for months. Luckily its guts are encased in a sheet-metal box and the flames were minimal just inside the unit where the wires burned and gas leaked about the pace of a pilot light. But it does not have a pilot and it never leaked before the fire and it was not being used because nobody was home! Nor was anything on top of the stove except a tea kettle. There goes #2.
The Dishwasher: WOW a cool dishwasher with lights inside even! Ran great for a few years. Very quiet. But then we ran it and when the dry cycle comes on (no matter what functions are previous) the dry or even air dry cycle has a horrible eerrr (buzz) kinda like a car horn but half as loud. Called a repair tech and he said these are just junk. Replace it with a new one. Right. It was supposed to be the dishwasher that lasts 20 years. Remember this is MONOGRAM, like Cadillac, not any more. I'm not buying another new piece of ** for $2000 and have it last a few more years again. NO MORE GE.
The Advantium and convection oven: I'm afraid to mention the 120 Advantium oven and convection oven because they still work somehow. Maybe because the oven doesn't get used often. The Advantium gets used daily :-). I purchased GE MONOGRAM thinking I was buying appliances that could outlast me. NOPE!GE has horrible, rude, ** customer service. I FEEL SORRY FOR THEIR TECHNICIANS.
I have had so many conversations with customer service and the techs that make me want to burn the house down and replace the kitchen with a more deserving brand. Well I won't do that and I will just pass the house on to some sucker who loves it and maybe the home warranty will cover his newly acquired inferior GE MONOGRAM kitchen. Too bad we came home when the cook-top was just flaming in place. A new kitchen full of BOSCH appliances would have been perfect. GE, your appliances are sinking and your employees are bailing water in! Way to go! Buh-Bye!!!
Reviewed Jan. 20, 2017
We purchased a GE fridge a few years ago that never really cooled properly. After having a couple of service technicians diagnose the problem, our refrigerator was found to have contaminants in the sealed system that slowly produced small pinholes in the tubing as the contaminants worked their way out from the inside. The technician said that both compressors and all the associated parts would need to be replaced costing approximately $1400. We had already invested approximately $450 in repair and diagnostic fees in an effort to fix the refrigerator. After talking with a GE representative, they offered to discount parts to repair the refrigerator which would still cost approximately $900-$1000.
Since the problem was in the manufacturing process (a sealed system), we felt that this issue was something that GE should have taken the initiative to fix rather than putting the burden on the consumer for a defect in assembly. Unfortunately, this has been our only experience in purchasing a large GE appliance and will be our last as we now have a very large paperweight due to the prohibitive repair cost which would be better served purchasing a new refrigerator.
Reviewed Jan. 17, 2017
G.E. Model PSB42YSZASS - Purchased this refrigerator and extended warranty from Home Depot in October 2008. It never worked properly and has leaked in the refrigerator area since we purchased it. Had G.E. service out several times to fix leaking and ice maker issues. They never did. Then we started having issues with the freezer side not keeping up with the 0 Deg. setting. G.E. service called again several times on that problem and the leaking refrig. side as well. Patches were made and we still had issues. Soon after the extended warranty was out the Refrigerator/Freezer sides quit working again.
G.E. service was called. They came out and replaced $1,700.00 worth of parts and labor. They replaced both evaporator assemblies dryer and process valve and we still had leaks and unstable temperature control. It quit working completely today again not even 2 years after that costly repair to us. I think I will put it on the curb for the junk man, take my losses and purchase a different brand. This will be the last G.E. product that I will buy.
Reviewed Jan. 17, 2017
We have had a GE Monogram refrigerator for ten years now. It has never worked properly during that entire time. Every part that can possibly be replaced has been replaced two or three times. There has even been oil from the compressor in the freon lines, and this took two technicians a whole day to repair. I would urge you to stay away from brand.
Reviewed Jan. 16, 2017
We closed on the house on Dec 13, 2016 and the GE Fridge came with the house. We had issue with water not dispensing from day one. We noticed our builder on day 1 but didn't know we have to call GE to get that issue resolved. I called in an issue for my Fridge on Jan 8, 2017 but the technician can't come out until Jan 16, 2017. The technician came out and diagnosed issue with the filter. He stated that the filter only has 30 days warranty and can't replace it for us. I called into GE Customer Cares and I have to say I must have one of the worst customer services from Victoria and Patricia. Both can't answer my question nor resolve my issue. I wanted to know if I called in on Jan 8, 2017, is my filter under warranty?
Reviewed Jan. 15, 2017
Bought a GE Dishwasher in 12/2015 from Mattern's Appliance in Trooper, PA. Model# GDT590SSJ7SS. The dishwasher has not cleaned dishes properly since the day we bought it. Never had a problem with the KitchenAid dishwasher we previously owned in past. We decided to replace all appliances with stainless steel. The GE dishwasher does not rinse properly. Tried every type of detergent, powder, tablets, and liquid. Dishwasher when using powder left the entire inside of the dishwasher coated with a crusty powder. The entire inside was white coated dried on powder to the point that the tracks for the racks would barely move the wheels back and forth on them. I called GE and they came out and hooked up computer to the appliance and stated that the water temp was not hot enough.
GE stated to use boost cycle on dishwasher to boost the temp and use cascade platinum tabs along with Lemi hard water remover. I did this but dishes still come out with a film on them and when you put water in a glass there are all suds in the water unless you hand rinse the glasses and dishes in the sink first. I do not load any pots or bowl on bottom rack, only plates, so that water can flow through in order to rinse well. But still, I am getting a soap spots all over the dishes. GE came out again and said couldn't find anything wrong with dishwasher even after seeing the pictures of dishes filled with soap residue.
GE didn't show anything wrong when hooking up the computer again to dishwasher. He stated maybe to not fill Jet-Dry since soap tablet have Jet-Dry in them. I have now tried everything the tech told me to do and the only improvement I have seen since the first visit is that the film of white power is starting to fade away (but let me state that started to fade away before the GE Tech 2nd visit to my home) but dishes still come out with soap rings on them. I will never buy a GE dishwasher again. Pictures submitted below 2 with soap splatter and 2 showing how after dish came out of dishwasher there was a film on it and I was able to smear it with my finger.
Reviewed Jan. 12, 2017
We bought when our last refrigerator quit working. We had paid a lot more for it and it broke just after two years. We replaced the ice maker five times in two years. We've had this refrigerator for three years and everything still works like it did when we bought it. It's a fine refrigerator with plenty of room.
Reviewed Jan. 12, 2017
I have been very please with this refrigerator with french doors and the only problem I've had is that the ice maker has had issues and the dispenser stopped dispensing ice and water. I would buy this brand again, but I would choose one without the ice maker in the top and would select an ice maker in the freezer. The ice maker takes up too much room in the top of the refrigerator and water dispensing is not as important as I originally thought. I can do without the extra parts that break.
Reviewed Jan. 11, 2017
GE Monogram Freezer - In the 12 years that we have had this freezer it has broke down 11 times. Each time wasting anywhere from $300-$500 worth of food. The service tech that usually comes out to fix it even confirmed that these units break down a lot. The only thing worse than suffering the time and financial loss with owning this inferior product, is dealing with the lack of support and unwillingness of their consumer relations department to provide compensation. This is an inferior product and I advise everyone to not buy GE products.
Reviewed Jan. 11, 2017
This GE refrigerator has served me very well for over 10 years. It is a two door side by side unit. The freezer has plenty of space and the refrig side also has plenty of space. The exterior of the doors look brand new and is very contemporary. The only problem I have had is with the drain freezing which is simple to fix. It has been a very good value.
GE Refrigerators Company Information
- Company Name:
- GE Service Contracts
- Company Type:
- Public
- Ticker Symbol:
- GE
- Country:
- United States
- Website:
- www.ge.com
