GE Refrigerators Reviews

GE Profile side by side Refrigerator - 3 years old: A few weeks ago, we tried to use our ice maker on the door and it would not work. The water works but there's no ice. We removed the bin and found old ice that looked cloudy and shrunk in size. We dumped the ice out, put the bin back in and waited to see if ice maker worked. It would not. However the water worked. We then started noticing that the freezer was defrosting and the refrigerator was warming up. We checked the settings and it read 37 in the freezer and 57 in the fridge. We tried to set them back to factory settings which was 0 and 37; however, the settings would not hold.

Purchased the refrigerator in July 2007 at a cost of $2,250 + tax AND took out extended warranty. During the extended warranty period, I had a serviceman come and inspect the ice cube maker as it didn't shut off when full. He looked at it at the time, but advised it was a design flaw and nothing could be done. Fast forward to last 2 weeks, extended warranty expired 2 years ago, a different service man called as the freezer compartment was not freezing with wide movement in the temperature and eventually the fridge department was acting in a similar way.

I have a new home built by Ryan Homes. I have GE Profile appliances. My refrigerator is falling apart! Every time I open the freezer door, my shelves collapse. My refrigerator door is falling off... The light burnt a hole through the plastic cover... I've written a letter to complain about this and have not heard a word. This refrigerator is differently defective. I need to hear from GE to replace this defective refrigerator... model #PSHS6RGXCDSS, serial #GS402716. Made in Mexico! Household refrigerator 82NK. HELP!!!

I bought a new GE fridge, freezer on the bottom, in 2008. I had the repair guy out today for the third time for the exact same thing: not cooling. He replaced a board. A month later, he had to come back and replace it again. Now, 8 months later, he's either got to replace it again OR we will be buying a new fridge and it darn won't ever be a GE piece of crap.

Last week in NYC, the temperature got to over 90 with humidity. True to form, my GE Profile got hot. Now I'm waiting for service. Last night I was told it would be 36 hours before I get a tech to do the repairs. They changed the "motherboard" and all is well. I honestly have had this problem since I have the POS 6 yr. Service has been to my home eight times already. NEVER, EVER will I EVER purchase a GE product. AVOID them. This company finds way to avoid Federal Tax, their stock never recuperated, they just are not an honest company, nor do they obviously care about the consumer.

In 6 years, we have had to replace 4 relay switches requiring many service calls and the disposal of all our food, $650 compressor. Now we are told the unit has Freon leak with an estimated repair cost of $400. Our GE dishwasher, also a POS, has required a new control panel and heating element. We will never buy another GE product again.

We purchased GE Profile Refrigerator at the end of 2009 thinking it would last us 15 to 20 years like our last refrigerator. But to our surprise, the ice maker is not working and there seems to be a problem with it defrosting all over our floor. Service man came out on June 3, 2013 and told us that the parts will take a week to come in. So after he left, I called GE customer service. One of the things they told me was that I could get a discount on a new refrigerator. I said to the person on the phone, “Are you kidding me? I spent over $2,400.00 on this piece of crap and now you want me to buy another one.” If your refrigerator is leaking, one thing you can check is remove the deli tray that slides out and see if there is water or ice under it. I had ice that was 1/2 inch thick in mine. I am so mad that I trusted GE products.

I have the GE Profile refrigerator for several years now that I bought for over $2,000. Every summer, the refrigerator wouldn't cool. The temperature displays 66 degrees, and I have thrown away spoiled food several times. I contacted GE many times about the problem. Last summer, they sent out a technician to fix the problem. The technician changed several parts and the refrigerator starts cooling again. However, since the weather increased to 80 degrees this year, I am experiencing the same problem.

All I can say is what a major disappointment! We have had our GE side-by-side refrigerator for less than six years, and have had to have it serviced three times. It has issues with defrosting properly. It's a piece of junk.

GE Profile freezer problems: The ice cube crusher and dispenser have always sounded like they will break at any moment and in fact, have. We replaced parts, but it still clogs constantly and barely works to dispense. Now the freezer is set for -6 but swings from 0 to 13 and seems to have settled on 8 today, all day. I'm thinking I'd be a moron to spend more money on it now. Oh, and I sold my GE stock. Why was it doing good? The product I have sucks and the fridge shelf that's built to fold back to make room for tall bottles also folds back to dump your stuff on the floor.

Armoire fridge with 2-level bottom freezer (11/2010). The fridge door seals are tearing after 2 years. One person household. Too much water around the freezer door seals, constant mold/mildew on fridge and freezer seals. Lysol every week. Opened less than 5 times per day. The ice maker doesn't know when to stop. It drops ice into the interior door when too full. I have to shut off every few days. Lots of water on the floor due to ice jumping from drawer to floor.

After paying $3,000 for this piece of junk (GE Refrigerator), I am ready to paint it yellow and put it in the front yard with a sign on it. Worked fine for two years, and now we have to keep all the frozen food in our 20-year-old Frigidaire that is in the garage. Glad that I am not the only one, but you would think that GE would stand behind their products.

I have a GE Refrigerator (Fridge) with model no. GSL22JFPHBS and serial no. RG202756 that obviously is a lemon design, and I’m not happy. The main control board has failed. Symptoms are similar to those described by many other owners and service technicians. I contacted GE in the USA today and they confirmed that this model of GE fridge was produced with a main control circuit board that had suffered from higher than acceptable failure rates (MTBF). The warranty on the main circuit board was extended to 5 years as a result, a portion of which covered only the part replacement and did not include the labor to do the replacement (this is fine because any grade 6 student can do the job in under 10 minutes with a 1/4" nut driver).

On 4/21/2013, I noticed my fridge was not working so I went to Home Depot where I made the purchase. They gave me a business card and referred me to GE. However, it was a Sunday so I called first thing Monday morning. They schedule an appointment for Tuesday 4/22/2013 between 1 and 5PM. The tech they send was named Omar. My husband was home so he showed him what was going on. So he went on change the motor of the fridge, which was not the problem. So he orders the parts for what he thinks was wrong. He didn't try to diagnose the problem. He automatically changes stuff. However, he orders the parts and they send two pieces and both pieces are not the correct parts.

First, the ice flap at the dispenser started to fail to close. I called a service tech and was told that the doors were not designed properly, and that the ice flap was just a start of the problems. That moisture around the door seal was caused by poor design. I contacted GE customer service about the doors after discovering online that there had been a recall on them, but that it had expired. Customer service rep was extremely rude and stated that if I wanted the problem fixed, I would have to pay for the doors myself and that they would pay for the service call. Wasn't having that so after many calls and being passed along to different supervisors, I finally wore them down and they agreed to replace them at no cost. The repair guy arrived and exchanged the doors. He stated that I was one of only a few that he knew had gotten it done for nothing, as most customers had paid almost $500 for the doors and shipping.

Our stainless steel fridge has had endless problems. We purchased an upgrade in our new build GL home to get this fridge regretfully! Since day one the handles fell off numerous times. The plastic around the control panel fell off and the fridge has a mind of its own. Sometimes it's cold and sometimes it is not, but it never maintains a cold temperature. Sadly it is less than two years since we've had it and it completely broke. It will not be covered under a warranty because they only give a one year, well, because they likely know their products will not last much past one year. We also have 3 other stainless steel GE products and yes, they have all broke or had major problems. I will never own a GE product again ever! Rather than pay to get this piece of junk fridge fixed, we are having it hauled off and buying a real fridge!

I just had GE Profile appliances put in during the summer of 2012. It is now spring and I have had the GE service techs out here 5 times! I am so unhappy with this company! I will never buy this brand again! First, my built-in oven took 4 service calls to fix. Now, my built-in refrigerator will not cool in the freezer section. These appliances are not even a year old! The service calls are also absolutely ridiculous! It takes one visit to diagnose and then it's a crap shoot as to ordering the correct parts and then they reschedule for the next week! So if your refrigerator breaks, you will not have one for at least two weeks and then maybe you will get it fixed. I will never buy GE again!

I bought a new GE Monogram built-in refrigerator and freezer in October 2006. I chose them because they looked liked Sub Zeros, but were less expensive. I paid nearly $7,000 for the pair. Since day one, the refrigerator never got cold enough on the 6 setting so I have kept it at the 9 setting. Additionally, it does not dehumidify; hence, black mold grows in the interior and it creeps into sealed food jars. Because of the excess moisture, the shelves and anything else made of metal is rusting. I have had to take apart the interior every 6 months and clean everything with bleach, dry it and put it back together. I also keep two desiccator units inside the fridge to slow the mold growth.

I purchased all new appliances when I renovated my kitchen. The GE Profile refrigerator does not maintain cooling and is now growing mold inside. It has been repaired multiple times. Profile dishwasher has been repaired multiple times for leaks and display issues. Profile oven cannot fully clean due to codes coming up during the cleaning process. How has the US government gotten involved with this thieving company? I want to sue them for all new appliances that I will purchase from a competitor. Government is involved in things except when you need them. Help!

GE profile Artica - Perhaps the worst single appliance I've ever purchased. It never worked correctly, expensive to repair and constantly giving us troubles. I would strongly recommend against purchasing a GE refrigerator.

I purchased a new GE stainless steel side by side refrigerator in 2007. I started having problems with the water dispenser three months later. About two months after that, I got no water! Still to this day of March 17, 2013, I have no water. My refrigerator started making a horrible loud noise in 2008 and has only gotten louder as the years past. My ice maker blade broke into two places so at this time, that's not working either! The warranty was out last year. I don't have money to purchase a new refrigerator at this time. I have to call a repair man! I hope it won’t cost a lot of money. Thanks a lot GE!

It seems I'm not the only one who has been having problems. You guys are lucky. Over here in the UK, we have no choice in that GE no longer operates in the UK, so if you have one of their lemons, you're struck. It can take months to get parts, if at all possible, and it's a nightmare getting a hold of someone capable of fixing their machines, which we found to our cost. After several different companies, along with their inept engineers, I got lucky that one of the fridges at my place of work had broken down (another American-style monster) and that the service company, AGS Refrigeration, would be attending then. I managed to get a hold of the engineer servicing the appliance. To say the least, after a few minutes he knew exactly what the problem was and I am glad to say that he attended to and rectified the fault when all the others were unable to. P.S. Can anyone let us know why GE won't supply parts direct to the customers in the UK?

I have been calling and complaining about the same issue since I purchased this close to $3000 Fridge a few years ago. Too many times, the same issue of not keeping cold comes up; they replace/repair the same part and a few months later, it happens all over again. We have eaten/drank unknowingly spoiled food many times when this happened till our kids let us know that it's spoiled. When we checked the temp., it read 48. This has been a lemon from day one and I demand that it be replaced because we are so tired of this inconvenience and expense that we shouldn't have to live with.

I bought a GE Profile Refrigerator model # PSCS5RGXCFSS in June 2010. I did not buy extended warranty. For the last couple of months, I have noticed that the milk was going bad quickly and so were the cold cuts. I started checking temp and found it was not keeping the correct temp. Then I found the evaporator inside the fridge in the back to have a lot of buildup of ice (like a block). I tried thawing the fridge and it did it again and again! Finally, I decided we needed a repairman. When we took everything out of the fridge and freezer, we then noticed rust in the ice bucket around the metal parts and on the drive auger (that metal piece at the back that turns the auger in the bucket) that looks like a U. So who knows how long we've been having rust in our drinks? It looks like it's pretty bad and has been there a while (scary).

We purchased GE French door refrigerator (model PGCS1PJZB SS) in May 2011, but started using it in January 2012. Almost from the beginning, we started having problems with the water dispenser (the water stopped flowing due to being frozen). We contacted customer service numerous times and each time, the technician would come claiming that the problem was fixed, but in 1 to 2 months, the problem would return. The last time it happened, I contacted customer service and spoke to the representative by the name of Josephine (called on February 19, 800-386-1215, ext. **) who sounded very nice and arranged for a technician to come and take care of the problem. When I asked if I would have to pay anything, she assured me that everything will be covered but when the repairman came, he informed me that only the house call was covered and repair will cost me around $200.

I will never buy another one of your products. They are junk. The interior is so complicated when it comes to cleaning that the sharp edges cut my fingers and it is impossible to get into crevices. The spill trays are useless as the liquid gets under the cracks and cannot be cleaned. I will certainly let it be known whenever the opportunity arises that the Profile GE is a substandard product in the areas I have complained about. Perhaps some testing in the practical use would be an asset.

I bought a GE fridge about 5 years ago. About 2 years later, the water in the door stopped working. When I called GE, they were of no help! Since then, the water stops working about 3 times a week. I have to unplug the fridge and open the freezer door for about 30 minutes, then plug it back in and wait about 10 minutes for it to work. Moral of the story: don't buy GE. They are cheap. I will be buying a new fridge this year, but it will not be GE. I hope GE starts making better products and then stand behind them or goes out of business so people can stop getting ripped off!

GE model dshs6vgbbcss - I love that GE has thought to seal the compressor so dust does not cause problems with it. I bought it back in August and so far so good. It makes plenty of ice too. Great LED interior lights make the fridge inside nice and bright. So far, I have no complaints. It has plenty of rooms inside and nice shelves on the doors.

GE 36" All Refrigerator, purchased in 2005 - GE repairmen told me that it is "normal" to have rust at my expensive refrigerator interior, and I do not buy that! What? Is this true and I am, sadly, mistaken?

My $2500 refrigerator died and is only 6 years old. After some research, I found there was a recall on the main circuit board and this was a known and prevalent issue. I contacted GE about the issue and was told the recall expired a few months ago and was no longer covered for a free part replacement. I don't understand how a recall expires on a known faulty issue. I did not ask for a service call to have it fixed - I can fix it. I simply want the part shipped to me. Customer Service was not helpful and simply said they would elevate the issue to a manager and it would be 48 hours before I heard from someone. Another 48 hours without a working fridge is absolutely terrible customer service.

I am indignant with the bad quality of the GE refrigerators in Brazil. A search on the Brazilian Google (www.google.com.br), with argument "reclamacoes refrigerador ge" (complaints refrigerator ge), returns more than 29.000 results.

I purchased a stainless steel refrigerator, microwave and dishwasher. The dishwasher was damaged and had to be replaced. Now the replacement is broken - dispenser is not working. The refrigerator comes with a yellow sticker on it. When it's removed, it tears the finish and leaves a mark. This was replaced and I didn't feel concerned because when it came, there was no sticker on it. It unfortunately has the same marred finish, so I assume they took it off in the factory. The microwave broke within 4 months. Every time I've had to have someone come out, they say they can only come on Wednesdays and they can't give any time frame - not even a four hour block so I have to take a whole day off of work.

I purchased what we thought was a high-end GE fridge in early 2007. It has had at least 4 repairs at a cost of over $1,000 for the same issues listed in all the other complaints: fridge overheating, freezer melting the freezing again, 2 motherboards and a compressor replaced. I think we got the parts cost for the first motherboard covered by GE but not the labor which I thought was odd since the replacement of motherboard was an acknowledgement that there was a known issue. The latest issue is that ice won't come out because of a plastic piece on the back of the ice bin no longer rotates because it is cheap plastic that has been ground down. Never again GE!

My GE Cafe refrigerator is four years old. Six months back, it stopped cooling. So I got a repairman to fix it. He said the inner tube line was leaking freon. He refilled it. I didn’t know then that I had warranty for refrigerator, so I didn’t contact GE. Eventually, the compressor went. I decided to look at my manual and read that I had warranty on the compressor. I contacted GE and explained to GE what had happened. The rep said it would be fixed. When the GE repairman came, he refused to work on the refrigerator and claimed my warranty was voided. GE appliances are not worth buying (no matter how pretty)!

I purchased bottom freezer GE model PFSS6PKXBSS a little over three years ago from Sears. The last couple of months, we noticed little pieces of white plastic showing up in our drinks and ice. After reading the post on the subject, I think something should be done. It has obviously been an issue for at least 5 or 6 years and it is still happening. I will not purchase another GE refrigerator and can't understand why GE has not done something about it.

We replaced the fan (located in the freezer) that circulates cold air between the freezer and refrigerator eleven months ago. A month ago, I had the icemaker repaired. Two weeks ago (Thurs 1/17), we had a tech come back out to investigate why the freezer temp was not holding. He said he needed to repair the fan (again) and the main control board on the back of the refrigerator. Okay, but he had no parts on him. He told me he would order the parts and they would be delivered directly to my home by Monday. He would then come back in the afternoon on Tuesday, 1/22.

On December 24, 2012, my refrigerator door was replaced. Because it was Christmas Eve, we okayed leaving the old door for pick up later. Today is January 23, 2013 and I have made a number of attempts to have the old door picked up. I have called GE Cares 3x, Kania (1-800-386-1215 ext **). Everyone says they will pick it up in 5 to 7 days. It is in my garage. It is 6' 1" X 3"4". I am 70 years old and I do not know what to do with it. If I call someone to take it away, then please give me an address where I should send the bill or, send me an address that I can give to the small claims court for recovery of any costs. The repair people were very nice and did a good job but, after that, your service is awful!

We purchased our GE stainless steel French door refrigerator with bottom freezer exactly 1 1/2 years ago. We had just purchased a home and wanted all of the appliances to match - the other appliances are GE Profile. Twice now in the last year and a half, the refrigerator and freezer have stopped cooling and we've lost food. GE's customer service is horrible! The same thing happened on Friday, right before a holiday and, of course, GE customer service is not available until after the weekend and holiday. We have ordered a new Samsung from Best Buy (our Samsung in our condo is over 6 years old and never a problem). Unfortunately, we went one week without a fridge and we lost all of our food again! However, we know we shouldn't have issues with our new Samsung as a new product. We will never buy another GE product!

GSL25JFTC BS side-by-side refrigerator is complete junk. Please people, do not purchase GE refrigerators as they are nothing but a money pit and will start giving some people problems within 6 months of purchase. Do not be fooled and think replacing motherboards, thermostats and anything else. A repairman will charge you a lot of money for them to resolve your issues. Trust me, they will come back in no time. Shame on GE for putting out this kind of product. I will never buy GE again and I am adamantly spreading the word to anyone I can so as to help them from being ripped off!

I purchased an expensive GE Profile Refrigerator 5 years ago which has had an ongoing problem with ice building on the back wall. This problem has been reoccurring since purchase. At this point, GE states the problem cannot be repaired and wants me to purchase another refrigerator at a discount. The problem refrigerator cost nearly $3,000.00 and has never worked properly due to the icing problem. GE wants to sell me another at a cost of $1,300.00. I believe a $3,000.00 refrigerator should work properly and last longer than 5 years. I believe the refrigerator is a lemon, and GE should stand behind their product, do the right thing and either repair the product once and for all, or replace it at no cost to me.

My 2008 refrigerator stopped cooling on Jan. 3rd. Freezer worked fine, just the fridge stopped. I called GE for service, waited 1 week. Service rep came out and replaced the motherboard and charged me over $340. He swore that was the problem. Of course, that was not covered under the 5-year warranty. The next day, there was no cooling! I called back and now it has been almost 2 weeks without the fridge. Customer reps have done nothing but offer apologies, platitudes and pass me on to someone else. I'm still waiting! It's so frustrating! I had to throw away a bunch of meat and other food. I'm very disappointed with GE. I will never buy GE again, ever. They have no accountability.

We purchased a base model GE refrigerator from Home Depot in June 2011. In August 2012, the device within the refrigerator that controls temperature broke. We lost everything within our refrigerator and freezer. The Home Depot extended warranty only covered replacement of $300 worth of food. In December 2012, the temperature reached upwards of 45 degrees and the freezer was warm to the touch. We again called Home Depot warranty who advised it was holiday break so we would have to wait almost two weeks for a repair person to come view our refrigerator.

In March, 2012, I purchased a GE bottom-freezer refrigerator. From day 1, the seal was properly installed and caused ice to build up inside the freezer. That has been repaired. Today, after 10 months, it totally stopped working. As if it isn't bad enough that they can't make a functioning product, they don't hire enough repair people so I have to wait 6 days for a technician.

This GE Profile French Door Refrigerator (PFS22SIS) has been a nightmare since we bought it in 2010. The mother lode circuit board went out last year and cost over $300.00 to fix it. Now the rubber on the door to the refrigerator is cracked and won't close right. The rubber on the freezer door is coming off away from the door, which makes ice all around the door. We can't close it. Never will I buy GE again.

In October of 2012, I purchased the GE French Door Refrigerator model # GFE29HSDASS from Best Buy. From the beginning, an issue occurred with the bottom freezer frosting over. Ice and frost built up over the bottom ice maker, around the left door seal and on the bottom of the freezer. When the freezer door was opened, a sheet of ice would fall down onto my kitchen floor from underneath the drawer. GE was called out and to my astonishment, the repair person asked if I had any cooking oil. He rubbed the oil on the bottom seals and pronounced the problem solved. Well of course, it was not.

I bought a new GE Profile French door fridge, microwave, dishwasher in December of 2009. Within one year, my dishwasher was serviced twice. The fridge stopped making ice. By the second year, the back panel (I assume it is how the fridge moves air around to the different levels) was packed, filled with ice. It was then out of warranty. Every month, I have to take everything out of it, unplug it, take a blow dryer and melt the ice. The ice melts some all on its own during the month, fills up the area under the bottom drawer. If I don't catch the water in time, it leaks into the freezer or runs on the floor. If someone does a class action suit, I would be interested in joining it.

I wish I had done my homework and research in 2008 prior to purchasing my GE Profile model PCF25MGWWW and spending $2,700 on something that barely keeps bottled water cool - let alone cold. We have had nothing but problems since day one, including shelving that has never fit properly. Unlike other consumers, we did spend the extra $150.00 and purchased an extended warranty. Unfortunately, if you cannot get the annoying and loud knocking noise to happen while the repairman is here, the service call is then classified as a "non-covered" repair and is charged $144.97. Additionally, the repairman was more than happy to point out to me that noises are not a covered repair.

What a disappointment! Our GE Profile refrigerator (PFSS6PKXCSS) purchased from Nebraska Furniture Mart didn't last three years before we had a major problem. I don't blame the dealer, only the poorly manufactured GE product. Shouldn't a fridge last more than three years before it requires replacement? We didn't buy the extended warranty because we bought a Profile (read, more expensive) model that carried a longer standard warranty (5-year warranty on the sealed system and the 10-year warranty on the compressor). So by that measure, you'd think the refrigerator would last about 10 years, right? Well, not even GE will commit to that, claiming the life of the product depends on where you have the product and how you use it.

On Dec. 11, I ordered a deli drawer. On Dec. 26th, it still wasn't delivered; so I called GE. I have been on the phone for 71:23 min. The first two agents I spoke to said the order was on hold and put me on hold to find out why. After holding 30 min., I was picked up by a new agent twice and I had to explain it yet once again. Tecumseh finally got my situation taken care of. I am furious that I wasn't shown some type of respect by the first two young ladies. If that is the way you handle your customers, that is a crying shame! I hope to hear back from you. So when I talk about my $5,000 worth of kitchen appliances, it will be that you made it right!

This expensive product, GE profile side by side refrigerator (model PSC23PSTA SS), is a piece of junk. The ice maker drips water in freezer and has to be turned off. The refrigerator (which is completely clean) has developed constant chemical odor. Numerous similar complaints were posted on GE consumer website but GE customer relations has refused to acknowledge that any defect exists and has refused to replace or repair this obviously defective product. GE has also removed all the customer complaints about this product from its website, apparently burying its head in the sand. We will never allow another GE consumer product to darken our door.

I wish I had read all these blogs before shelling out money to fix my GE Profile PSS26SGPASS (side-by-side). It seems like a money pit. You end up spending more money fixing the piece of junk than the refrigerator is worth. I had the repairperson out to repair the same problem three times. To this day, the same problem is ongoing and it started with the freezer and refrigerator going kaput. The freezer and refrigerator setting were off and would never set to its original setting of 0 for the freezer and 37 for the refrigerator. Every time I open the refrigerator, the temperatures in the freezer and refrigerator were fluctuating at different settings. The repairman fixed the main circuit/control board, but the refrigerator is still freezing my food.

We purchased a $2700.00 GE Profile French Door Bottom Freezer with external icemaker in 2009. The first fridge failed to cool as soon as we plugged it in. The technician said the compressor was dead. We contacted the seller and requested a brand new fridge and they complied. The meat tray in the fridge rolled out crooked and we had that serviced. In July of 2012, water was accumulating in the meat tray as well as underneath it. It constantly puddled. In August 2012, the icemaker failed and a service call was placed. The icemaker was dead and had to be replaced. While waiting for the icemaker part, the LED screen on the door went strange with flashing lights constantly on. The water continued to puddle in the meat tray. After the technician returned, he took the back interior panel off the fridge and noticed that the coils were frozen solid with ice. He discovered that the heating element was never plugged in properly to prevent ice build up.

I am told that GE has a policy to replace appliances if too many service calls were made in a period. I am in the process of such replacement. Contact was made with GE with such payment in full on November 23, 2012. I have not received any contact since, even though I have called many times and was told that the party was busy and would get back to me via email / phone call. As of December 1, 2012, I have not been contacted with shipping or a reply.

I bought this new mobile home in 2003 and the GE fridge went out. We had to replace the heater defrost part five times. There are 500 mobile homes in this park. I know of ten others where their GE also went out - same problem. I know they recalled this model, but can't find anything at this time. Help.

I purchased a GE Bottom Freezer Refrigerator in September 2008. Several weeks ago, the freezer seemed unable to keep the food frozen - fridge was fine. I called Customer Service and was told someone could come out to look at it in 10 days! Fortunately, I had an extra freezer and used that in the interim. The repairman came today and told me that the unit has a refrigerant leak and I will ultimately lose the refrigerator part as well. Total cost of repair - estimate - is $900! Today is the Tuesday before Thanksgiving and I am having house guests for the weekend and many people over for Thanksgiving dinner. How on earth will I manage without a refrigerator? I called Customer Service and they offered to pay half of the repair - I am loath to pay $450 to repair a 3-year-old refrigerator that cost $2,000+. I am absolutely livid with GE, and can't help but wonder what happened to a company that I once thought made good quality products, and stood behind them.

I bought a $2,700 GE Profile french door, bottom freezer fridge new in Jan. 2009. It is now November 2012 and the fan has broken. That is apparently not covered by the limited 5-year warranty on Profile fridges. The repair will cost $480 and take more than one week from initial failure until repair (at the earliest; one week is the current promise). I would advise avoiding this overpriced, poorly made line, and I will certainly never buy a GE Profile anything again if I can help it.

I would like to amend my complaint from Nov. 16th. After 2.5 years of going through first line customer service support, I finally emailed GE appliances senior management about this problem. They responded immediately and the refrigerator is being replaced. I was very impressed at how quickly the problem was resolved after I emailed senior management. I think the company wants to do the right thing; they just need a more effective way to escalate problems above first line customer support.

We purchased a GE refrigerator about 2 1/2 years ago; and it has now failed at least six times, beginning immediately after installation; and it has not cooled at all since its most recent failure in July 2012. The refrigerator leaks Freon until it does not cool. We have it serviced, and then the Freon leaks out again. We have contacted G.E. Consumer Relations numerous times, but we're now told that since the warranty period has expired, the best they can offer us is a discounted "repair". Unfortunately, G.E. has now "repaired" the same problem in the refrigerator at least 5 times, starting soon after purchase.

I bought a new refrigerator, and within a month, it was no longer cooling at all. One day, it just completely stopped working. So, I called GE for someone to come repair it. About three days later, a service technician came out and essentially verified my claim. He brought no parts or tools to actually repair anything. Fine, he set up another appointment for Monday, the 5th (it would be a week since the fridge broke).

Long story short, I purchased a top of the line fridge, GE Monogram, approx. 7 years ago. It was faulty from the get go - seal on freezer was faulty. It would not dispense water ... In good faith, we allowed GE to service the fridge with hopes of it being fixed from the beginning, instead of insisting on a new unit while it was under warranty and as was our right. Recently, GE finally agreed to simply replace the faulty freezer door which they openly admit has had problems with the door freezing up and freezing the water line. It sounded simple enough ... it was a nightmare!

It has been nothing but trouble after purchasing the GE Profile Refrigerator PSC25MSTA from Direct Buy. Something spilled on the shelf and it could not be cleaned. It got under the ridge that holds the glass and you have no way to get to it. Eventually, it caused mold that we couldn't get rid of. I called the company and was told to call a repair man. I said that I wasn't paying $75 to tell me that I had mold that couldn't be gotten out. I took pics to send to the company and continued to get the runaround until I said "This causes a serious health problem" and now I'm making GE aware of it and they will be responsible for the results.

I purchased a new GE fridge from a retailer. In less than three years, the fridge stopped working. Two (2) repairmen looked at it and eventually, one of them representing GE decided to replace a defective part. In the interim, I had no use of my fridge for approximately ten (10) days or more. Needless to say, I lost all foodstuff and had to dine out most of the time. Their GE fridge was a terrible and shoddy piece of workmanship, exceeded only by their gross failure to resolve the issue of losses I suffered. In fact, I even received a bogus letter from them falsely claiming I owed them $100. I truly believe they are a bunch of common thieves, who hold the public to ransom.

I bought a used General Electric Stainless Refrigerator with 3-month warranty on 10/21/2012. They were supposed to deliver that same day before the end of the day, but did not do so until 10/22/12 at 5:30 pm. When they came to deliver, they broke 2 of my entry stairs tiles, they splinter 4 of my wooden stairs, they scratched my laminated floor, and messed up 1 of my walls. After installation, everything looked good, until we had the time to go grocery shopping. We sorted our meats in the freezer section, the day after we realized that the meat was not freezing.

The equipment is faulty. We had multiple service calls at $300 each; call every 8 months. Reiterate the known issues as seen on the site that are my own issues. Year 1-2, the freezer does not freeze. The refrigerator will freeze; freezer is set to 0 and refrigerator is set to 38. The French doors seals broke 4 times. We paid 4 service calls. Now, the design has changed to correct the faulty "lemon" design.

I purchased this GE Profile (model pfs22sisss) refrigerator in August of '07 from Lowe's with an extended four-year warranty. Within a year, the main board needed to be replaced. A year later, a door latch broke. Early this summer, I had the repair people out as the temperatures in the freezer and refrigerator were fluctuating widely. The first repairman claimed it was too near the wall and should be moved out at least three inches. This seemed strange, since the specs say 1" and it had been like that for four and a half years. The next call to the repair service produced a diagnosis to replace the sliders in the freezer. They were ordered. Later that day, the refrigerator ceased working altogether. Over the next week (while waiting for the repairman to return), it worked intermittently. When he returned, he tried replacing the board again. No luck. At this point, the compressor would not come on. Of course, we are not out of warranty. The refrigerator was deemed unrepairable. I was offered a discount on a new one. Like a fool, I took it; but it did not take into account that I had been trying to get this repaired since before the warranty expired and had had three wrong diagnoses.

GE Hotpoint fridge: My first fridge lasted only 14 months and was replaced. Thank you. The second (same model) now about 3.5 years old just stopped working.

GE side-by-side SS refrigerator - We purchased a GE fridge five and a half years ago and have had problems with it for the past 4 years. It will constantly defrost itself to the point that it heats up to 21 degrees and the fridge to 52 degrees. Why do I want to keep paying for repairs on this item? GE is the worst. I will never purchase anything from them again.

Our GE PFS22SBSBSS started to raise the temperature of the fridge and freezer all the way to 50 and 32 degrees. We've repaired this twice under warranty but now we're looking at a third time. Sometimes the temp. goes back to settings after 24 hours but then it usually is a sign that it will happen again soon. This is very frustrating and unacceptable.

We remodeled our kitchen six years ago. We purchased a microwave and Profile refrigerator. The microwave exploded one day after the one year quar. The appliance store said the ray tube exploded and since I went over the one year, I would have to pay for repairs to the tune of $180. We paid $220 for the unit, so we bought a new unit, but a better brand. We had to change the entire under cabinet mounting and electric as the kitchen layout was built around the GE unit.

On 9/13/12, I had the refrigerator and 4 other GE appliances delivered. After the struggle to get the 29 cu. ft. refrigerator into the house, it would not turn on when plugged in. This refrigerator was put together in Louisville, KY at a new plant to get jobs back into the USA. On 9/15/12, a new refrigerator was delivered. This one has a large dent in the left door. I kept this unit with a promise that I would receive a new door. On 9/20/12, a new door arrived but the refrigerator was not cooling and just kept running. On 9/21/12, a GE tech came and said that the condenser fan was never connected at the factory in Louisville. After connecting the fan, the tech said the condenser fan had to be replaced. He installed a new fan and told me it would take 24 hours to cool.

On August 28, 2012, I bought a GE refrigerator, freezer on top. Granted it was neither the top of the line nor the most expensive, but it's crap! I am a retired woman, living on a fixed income. I went to Home Depot assuming they would stand behind the products they sell. So far, I am sorry to say this has not happened. Two weeks after the refrigerator was delivered to my home, the handle snapped off. Home Depot told me to call GE. I did and they told me they would send me a new handle. Like I'm supposed to put it on! It’s 2 weeks old and they want me to do the repairs!

Granted, we purchased our GE Profile Artica 12 years ago, but we have since spent over $1500 in repairs. The main blower motor, the main board assembly, coils, and the ice maker water pump had to be replaced, $1500! Each repairman has made the same comment, "Yeah, these have been a lot of trouble." I thought GE made quality appliances, not anymore.

Oh, my God, I should have found this website before I bought 4 pieces of Profile appliances. I purchased the refrigerator in 2009. Well, the bottom freeze drawer glides and must be replaced or the freezer temperature will go from 0 to 20. So, I called GE’s consumer relation and all she said over and over again is that it’s out of warranty, so a tech will come to my home for a price plus $500.00 for drawer glides. Again, I said why has this happened to a 4-year-old refrigerator? There’s no answer. Oh, well, there are so many products in the U.S. made in Mexico. I guess I will have to suck it up - no money tree in my backyard.

GE Profile side-by-side refrigerator - Purchased in 2007, I have had nothing but problems. The freezer leaks water and icicles form in the freezer. Temperature in both freezer and refrigerator fluctuate wildly day by day. The ice cream won't freeze, but lettuce in the fridge will. I have had a service call and tech ordered new parts. We were charged $643. After we paid it was still not working. After 2 more service techs could not figure what the problem was, now they ordered $700 worth of parts and a new compressor. If this does not fix the problem, I will be asking for a replacement. I will never buy a GE appliance again. Wish I would have read these reviews before making my purchase.

GE Profile Bottom Freezer Model No. PFSS6PKXSS - We bought a series of GE Profile appliances in October of 2009 for a new home reno. The first fridge didn't work when we plugged it in. We asked for a replacement. The meat tray was always crooked and something was wrong with the icemaker. We had it repaired under the first year warranty. Now the second fridge has water constantly dripping into the large meat tray. I have to mop it up every day. We paid $3,000.00 for that fridge. We are totally disgusted with GE, made in Korea crap. Our first GE fridge made by Camco in Canada is still working and it's over 22 years old.

I had a GE Profile refrigerator and three years after purchase, the ice maker stopped working. Earlier this year (it was barely 6 years old), the fridge stopped working completely. I purchased a Whirlpool to replace it. Two weeks ago, I started having problems with the GE over the range microwave oven (6 years old) which is now working when it feels like working. Today, my GE Profile Convection Oven started beeping and a code came up that says "FO." I looked online and it says that something is wrong with the control panel. I looked online and other consumers had the same problem. Ridiculous! Going forward, I won't even buy a GE light bulb ever again in life! Good luck to anyone with a new GE appliance!

GE Profile refrigerator and GE Profile gas range - Refrigerator has temperature fluctuations. The ice shoots out on the floor, leaks, etc. The worst one I have ever owned. It has been "repaired" several times. It's a lemon! The knobs on the front of the range have melted and are sharp. The cover over the left front burner has disintegrated. I was told this was all cosmetic and they would not cover this under my extended warranty even though my grandchild cut her finger on the knobs. The stainless steel on all of my appliances has dents and waves. We do not hit our appliances and I'm amazed how poor every detail is. I will never purchase this brand again.

We purchased a brand new refrigerator, the GE Profile model # PFS22SISBSS in 2008 and we purchased our first home. Since 2010, we have had minor problems over and over again. Well, this past week all of our food went bad after a boost in the temperature of the refrigerator overnight. We have had a technician come out and they stated it was the condensation fan which in turn we have replaced and that was not the issue. The issue is the motherboard which is something a consumer has no control of damaging but just goes bad. I think this is ridiculous and it should be a part of an item that should be recalled and replaced. The fridge is not even 5 years old. My parents have had the "non-energy" fridge and have had it for 20 years and haven't had 1 issue. This is crazy and GE should be responsible.

Very expensive GE Profile dual fuel stove and fridge were purchased new in 2006. Since the very beginning, it has been nothing but problems. Beware - do yourself a huge favor and avoid purchasing GE appliances at all costs. They are unreliable, and parts fail repeatedly.

I have had a faulty gasket replaced 3 times (by a factory authorized appliance repair provider) on my GE Monogram all-refrigerator ZIR36NMDRH. None of the gaskets have formed correctly to maintain a tight, suctioned-seal causing the condensing unit to continually freeze. The replacement gaskets are not of the same quality as the original and come warped and wrinkled. The repairmen have tried steaming them and taping them in place and still they don't work (and look terrible). Why such shoddy replacement parts? I haven't even discussed with the repair company who is paying for all the return visits and products (I'm sure it will end up being me). I also was told I need to replace the evaporator motor. This machine is only 6 years old!

The original 2007 GE Profile side-by-side unit I bought from Lowe's for $3,000 had one door 3mm higher than the other, so I had it replaced. This unit has had all sorts of problems: wildly fluctuating temps, a failed ice maker, puddles in front of the fridge. Finally, I called GE Service in June. For $360, he replaced the motherboard. He said the motherboards had been redesigned every single year since 2006! I turned off the fridge for Hurricane Isaac a few days ago. It started it up today and now it won't cool. I've had it with General Electric. What a ** company. I won't pay for another service call. Lesson learned: I will never buy another GE appliance ever. The rest of my kitchen appliances are Bosch, just as expensive as GE Profile, but high performance and trouble-free.

Three years and a half just after fully remodeling my house, I purchased a GE fridge, Model GFSS6KKXASS, a very nice looking French door fridge. After about three months, it stopped keeping the set temperature and then I noticed ice coming out of the openings in the back panel. The technician came over and ordered the main board which arrived a few days later and then he came back and changed it. To my surprise, the issue repeated about 6 months later and subsequently until this Tuesday, when the technician called the extended warranty company and told them that the piece of junk was not fixable. As a result, I am getting my money back from the company that I bought the service contract from.

I purchased a brand new GE refrigerator (GSHL6KGZBCLS) from Home Depot in October of 2010 and had them install it. This weekend (8-25-12), I noticed that my drinks were very warm and checked the temp. It read the freezer was 28 and the fridge was 66. I started researching the problem online and found that cleaning dust from the back was listed as a troubleshooting step. I did this and waited 24 hours with no luck. It is still at the same temp. I also tried turning off the breaker to the fridge power, no luck still.

Warning! Do not buy a GE Monogram refrigerator. I purchased in 2003 and it's been nothing but trouble. I've had 8 or 9 service calls since owning this piece of junk. Never mind the expense of taking days off work, the service calls are $89+ per trip. I've spent about $1700 in repairs/equipment. Never again. Oh yea, the ice flows require days to thaw before work can proceed. It's the same issue over and over again.

GE Profile French Door refrigerator was purchased in May 2007 from American Appliances. I bought into the whole marketing thing for GE Profiles when I needed new appliances, especially a refrigerator. I won't make this mistake again.

I have had my GE Profile for less than two years and it is not cooling. The GE serviceman came to my house and looked at the fridge. After 2 minutes, he told me it was the motherboard. OK, so I paid to have that replaced. Tell me, why is the temp on my fridge going up and not down? My food is spoiling and GE repair department told me to wait for 48 hours to call them back. I paid that tech $372 to replace a motherboard that I feel was still working and I feel like it's the compressor. Because that is covered under the warranty, they didn't want to fix it. Well, I am calling my credit card company to stop payment on the transaction and let's see how fast GE gets this ** fixed! I will never buy another appliance from them ever!

GE Profile model PFS22MISBBB - I will never purchase another GE product. The quality is poor - plastic parts break and replacement parts are costly. A small plastic hook that holds the door closed broke recently, replacement part of $265.00. What a piece of junk. Do not buy GE products; you will be disappointed. It is impossible to find a GE site to enter a complaint.

I purchased a GE Profile refrigerator at Lowe's on 06/08/2006. I purchased 4-year extended warranty also. Model PDS22SISBRSS. As with thousands of other units, my first motherboard, WR55X10552, failed on 2/24/10. Luckily, this fell under the extended warranty coverage. On July 28, 2012, the motherboard failed again! I have emailed GE customer service twice, no response. Internet search on various sites shows many other bad board on GE refrigerators. Very limited recall in 2007 I believe. They did not include my model.

I'm very dissatisfied with my GE refrigerator Model #G5525XSRBSS side by side stainless. The ice maker is the worst ice maker in the world. Every friend, relative, neighbor and anyone else that comes to my home says, "What's wrong with your ice maker?" It makes ice fine but when you push the ice button, nothing comes out. It takes a long time to fill a glass. The howling sound is very disturbing. This refrigerator makes more noise than the junior high band. Don't buy GE. There are a lot of better brands available.

I purchased my refrigerator from Lowe's with a 4-year extended warranty. I have taken very good care of the refrigerator, performing weekly cleaning/preventative maintenance. Despite the good care, I have started to see cracking on plastic parts within the fridge. To be specific, the produce trays started to have cracking on the plastic when there is no overloading and/or any type of abuse. The temperature gauge plastic is also getting cracks on the plastic. I called last Friday, 7-27-12, and first spoke with Lowe's, which then directed me to GE. I called and was directed from GE Parts to GE Consumer Relations. At GE Appliances Consumer Relations phone #1800-286-1215, I then spoke with agent name Lindsay. I concisely explained to Lindsay what the issue was with my fridge and gave her the model/serial number.

The stainless steel doors are very hard to clean. I have spent a lot of money and different types of cleaners. The scratches and water stains don't go away. I'm sorry I did not get the refrigerator in another color like the sides of the refrigerator with black surface. Can you please tell me what to do? I wish you could help me out and change the doors. My spouse is not too happy with this problem of the doors.

I have a broken GE Profile refrigerator. It’s an expensive piece of junk. This GE refrigerator is not working properly. Techs were giving different recommendations to fix it - at my expense. But having read other complaints, I have the same problem lots of owners are having and I see that the only way to fix this problem is to trash a high-end appliance. My appliance is not a lemon - GE is just making really crappy appliances. I already had to replace a fan in my Profile double oven at 2 years, and now a fridge at 3 years is doing what looks like lots of people are also going through. I will never buy another GE appliance. I have had GE appliances for 30 years and when we built this house, I replaced all appliances with new GE appliances and have not been happy with them. I will definitely share this with anyone I know who are looking at appliances.

I purchased this GE Profile French door refrigerator (model # PFS22SBSBSS5) years ago and immediately one of the pull-out shelves broke due to the cheap plastic. I sat a gallon of milk on it and the plastic could not hold the weight. I had to replace the plastic part that covers the vegetable drawers for the same reason. The condiment holders in the doors break if you put anything large inside and it’s way too expensive to replace. I throw out vegetables all the time because I can't control the temperature and it just starts freezing food in the fridge. In less than 5 years, the whole unit quit working and I lost all of my food. I replaced the fan and another part with a cost of over $200.00. It worked one day, so I put food back in. Once again it quit working and once again I had to throw everything out. My husband went and bought a new board today to the tune of $150.00.

I purchased this refrigerator (GE Model PSDS5YGX8FSS) in July 2009 and it has been repaired three times (motherboard and temperature sensors) as the refrigerator/freezer does not maintain required temperature. I just had the worst experience with GE tech, "Jason," basically stating that I should have purchased an extended warranty plan to cover the poor performance or I had to pay for the full price of repair. The temperature sensors need to be replaced again. I used to be a loyal GE customer as I had purchased two refrigerators that had proven to be good products. GE should be concerned with the loss of another customer for life as they don't stand by their products and they now perform poorly. Their customer repair line is atrocious as I make appointments, follow up and the techs do not show up. They cancel appointments in lieu of receiving negative feedback. Their customer relations' phone line is a joke as you never are able to reach anyone, so GE techs know this and can afford to provide poor service. Be forewarned about GE products.

I purchased this GE Profile 22-cubic feet French-door refrigerator from Lowe's in 2007. In the first 6 months, a seal at the base of the freezer came loose, spilling yellow fluid. About 1 month ago, one of the plastic items at the top of the refrigerator door broke and fell off. Now this week, the motherboard for the refrigerator had to be replaced ($390)! I can't replace the broken piece without ordering a new door. I have owned GE Profile for years without any problem until now. I will never purchase this product again, and I think it's time to complain loudly. I am a senior citizen and live alone. So this is not a matter of wear and tear; this is a matter of a poorly made refrigerator. I hope this complaint reaches GE! Thank you for the vehicle to lodge this complaint.

GE Eterna side-by-side refrigerator: a piece of crap since day one. In 5 years, the whole freezer door rusted out like a cheap tin can. The ice-maker froze up constantly and made a huge ball of frost on the front that I had to scrape daily. Now the electronics on the push button lock control is locking down the whole unit so I can’t get water or ice from the door. I’m so sick of this piece of crap I’m just going to push it to the curb and let the trash-men take it away. Never, ever will I buy anything GE ever again as long as I live. Their stuff used to last a life time, but now it’s all junk.

The icemaker of the GE Profile refrigerator does not work well - it sometimes freezes up. I bought the refrigerator in late 2003 and it is now making a clicking noise when the motor is running. I have had other refrigerators that lasted 20+ years without any problems.

We purchased our GE Profile Refrigerator model # PFS22SISBSS in August of 2008. I came home this past Saturday to it not working and our food having to be thrown out. The service man came today and when he opened the back, it had at some point started on fire and all you could smell was something burning. He said that the metal backing definitely helped, but who knows how long this was happening? I can't believe after reading all of these complaints that nothing has been done. I am so very thankful that our home was not damaged & nobody got hurt...just wondering what it is they are going to do about this? We have been out a "fridge" for 2 days now & were told we would be contacted within 48 hours...if not, we were given an 800 #....REALLY? Thinking this should have been addressed immediately...any suggestions are appreciated

My GE refrigerator, Model GFSS6KKXASS, was bought in 2007. It cost me over $2,200. Since I bought it, every single year was repaired with the same issues. The refrigerator is leaking water. GE Tech Services came and repaired the refrigerator every single year. Every time it is repaired, it works for 10 or 12 months and then the problems start again. We already repaired it 3 times and now we will have to repair again. The tech service came and he ordered the same parts. What made me angry is because I know that it will happen in one year more. The company agreed to pay 50% of the cost because they said it is out of guarantee. Of course, since we bought it, it was repaired every single year. What do you expect? Why do I have to pay for a refrigerator with manufacturer problems? Never buy GE appliances! This is the worst customer service ever. I am making this public so other customers are not affected as I was for this company.

I bought a GE Profile fridge bottom freezer unit 4 years ago from Home Depot, a PDF22SFSBLLSF. The fan is not working and the freezer is overheating. Really!? What happened to the days when appliances lasted years! From my research and from talking with the appliance parts store, this is a very common occurrence. Now I have to pay about $400 to fix this. I have lost all confidence in GE and the fact is that their quality has gone down.

GE Profile refrigerator Three years and it's still losing coolant and still no ice! It's the fourth service call in three years and GE merely states another service call is needed and will not acknowledge they have a product issue. Now I know why Jack Welch retired at 70 as the company has no effective customer interface nor solutions to poorly designed and built appliances.

Isn't there a good class action attorney out there? Come on, these GE products suck! We bought our fridge about 4 years ago and just dropped $480 in repairs and it still defrosts at random, our food is spoiling, the ice maker produces a glob of ice, the dispenser only offers, occasionally, crushed ice, no cubes, and it makes a few cubes per day. What a joke, a horrible customer rip off and complete grounds for litigation, help! I will never buy any GE products again and encourage everyone that reads this to do the same! I know they had some ** as a CEO or sales guru write a book a few years back about how to be aggressive and close sales, a.k.a. screw your customer, he should be shot!

My parents are senior citizens and purchased a very expensive GE Profile refrigerator (side-by-side) with water and ice built into to left door. They had problems with everything in the refrigerator freezing up on the warmest setting as well as the water freezing up and leaking and the ice maker frozen in one big block of ice, all in warranty. GE service came out and replaced a few different parts, only to have the same thing happen. I was at their house last week and was unaware that for years, they have not used the water or ice and they deal with everything in the refrigerator freezing up and keep a container under the filter and empty it as it fills up. Very angry. I went online and found pages of similar complaints as my parents and many others have been taken advantage of with a clearly defective product. Please help my elderly parents as well as everyone else victimized by GE!

This GE Profile Arctica refrigerator freezer (model # PSS26LG) is almost 6 years old and the freezer suddenly won't keep things frozen. It’s about the same temperature as the refrigerator, but there is frost accumulation on the back. The freezer is full of food that had to be thrown out (melted popsicles and thawed out meat). After reading complaints, I don't even want to waste the money on costly repairs. I'd rather put the money towards a new refrigerator (not GE).

In late 2007, I re-did my kitchen and replaced all my appliances with GE Profile appliances. There has been nothing but issues with all my appliances since then. The most troublesome has been the Profile French door refrigerator and dishwasher. Since 2009, about two times a year, a technician has come out to fix the freezer/fridge temperature issues. I had to place another call this week (someone was here in September 2011 for same problem). A GE tech was here today and replaced the compressor because he said a wire was loose and this should take care of the temperature issues.

I came home from work yesterday and my 4-year-old GE Profile refrigerator was overheating. The freezer was at 13 (0 is normal.) After research on internet, I find that this is very common with the brand and life of their products. What happened to refrigerators that lasted 20+ years?

I bought our GE Profile Stainless Steel Fridge in 2007 and it lasted 4 years before the "motherboard" went out and cost us $400 to repair. One year later, the fridge is not working again and we cannot afford another $400 repair. We have a fridge given to us in the garage that is 20 years old and still working. So luckily, we can store our food in there for now. I want this crap out of my house and I want a fridge like the one in my garage!

We purchased a new french door style stainless refrigerator and in less than 3 weeks, the compressor started making loud noises. The repairman came out and told us that our new refrigerator now needs a new compressor! This is our second new GE refrigerator that has needed repairs right after we bought it and it will be our last GE product.

GE Side by Side Refrigerator worthless - We bought a new home 5 years ago. GE appliances came with the home. Every year, we have had to pay repairman to work on the freezer of our refrigerator. At this moment it is not making ice, it never dispensed ice from the front of the door. We had a repairman work on this last year which cost us around $200.00 for an electric board. Well, that stopped working about 2 months ago. When I replace this crap, you can bet it will not be with any GE product.

My unit (French door refrigerator) is 5 years old and every year, I have had a problem with it and had to have the repairman out at least once, sometimes twice. I got home today with groceries, opened the fridge door and the light wasn't on and the temp was reading 75 in the fridge, -6 in the freezer. I have them both set at the recommended 37 in the fridge and 0 in the freezer. Of course, it was after 5, so I called and found out my warranty ran out in May. I called a repairman and my husband unplugged and replugged the unit. It seems to be operating now but we will see. I have never had so much trouble with any appliance and wouldn't take another GE if it were free! I'm shopping now.

We purchased a brand new stainless steel GE side by side fridge in 2006. Over the past 6 years, the plastic has chipped inside, the water has stopped working 3 times and the ice machine has quit working too. For the past few days the machine has started a clicking sound that keeps getting louder and louder. Today the fridge shut down and is unusable. It is very disconcerting considering my mother has had her fridge for over 20 years. My sister has this same fridge and it has had all the same problems as ours too. GE is making terrible products and pushing it out into the world of consumers and we are the ones suffering the after affect. A wasted thousand dollars down the drain, thanks GE.

The repairman, Russ, told us we needed to purchase a new motherboard (he never looked at anything but the interior of the GE Profile refrigerator). He was in our home less than three minutes. We ordered by the part number the repairman named Russ gave us. We were told by the order taker that this was not the correct part number. The order taker sent us the correct motherboard for our refrigerator. We called to request installation for the part and informed them that we did not want Russ to come to our home. We were told that he was "the repairman for our area." I informed them that I would need someone else and knew that he was not the only repairman GE has in Jacksonville. Dispatch called and informed me that Russ was still the only repairman she had and would only be able to send someone else the following Saturday. At this point, we had already been without a refrigerator for over a week. I told dispatch that I was going to call GE and complain. She sent someone out within 30 minutes.

I purchased a GE side-by-side refrigerator from Sears CA in 2000. All of the plastic bins and frames have completely fallen apart. I'm down to being able to use only the top half of the refrigerator part where the shelves are left. All the rest of my food, except for what will fit in the door bins is piled in a heap on the last remaining bit of the bottom drawer. The handle to the refrigerator door is loose. All the bins and drawers were made of cheap, thin plastic.

I purchased my home about 2 and 1/2 years ago. At that time, I purchased all new GE appliances: refrigerator, dishwasher, stove, washer and dryer. I purchased GE as I thought they were a good, reputable company. Back in November, the ice maker stopped working. It would lump up into one big ice ball and be too big to go down the ice maker shoot. We have been back and forth for months trying to get some satisfaction via the phone. We had to have two different service guys come out (as the first one did not seem knowledgeable at all). Now, we are being told to possibly fix the problem, it will cost us almost $300. I am completely dissatisfied as now I have seen how many complaints GE refrigerators have. This is unacceptable that you have so many complaints about your refrigerators, but yet you still sell them to the consumers. A refrigerator should last more than two years. This is absurd.

We have a PSC25MSWA, side-by-side GE refrigerator. We have been experiencing problems over the past few months with items in the freezer melting and then freezing again. I originally thought we merely had too many items in the freezer and removed most items to see what would happen. Again, the freezer began to defrost and the ice melted. GE informed me that it could be the motherboard. After having a service call by an independent repair service, I was informed that there is a leak in the sealed system. The cost to repair/replace the parts will be close to $1,000. Even then, there is no guarantee that it won't happen again. The refrigerator was purchased five years ago, so we are at the end of the warranty period. The repairman said that GE recognized the problem with the sealed system on this model and discontinued making it. Great! The repairman suggested that we just purchased a new refrigerator and not waste money on trying to repair it. We paid quite a bit of money for a refrigerator to only last five years.

We purchased our GE Profile Model PFS22S1SBSS in October of 2006 for our kitchen remodel. Our "old" 7 year old, no frills refrigerator was working just fine, but we were "upgrading". In June of 2011, we came home and found our refrigerator literally at room temperature, 72 degrees and the freezer at 32 degrees. We lost all our recently purchased groceries and some previously purchased (frozen) groceries. The GE technician came out to "see what the problem was". He could not repair it until the next trip out. It was the motherboard like so many other complaints above. He replaced it and it worked for a few hours before going out again. He replaced it again and it seemed to be working. We purchased more food only to have the unit go out again. He came back again and had to replace another part in the freezer.

We purchased a GE refrigerator, model PFS22MBWW, in August 2007 and found out that it was a cheap piece of crap. We paid over $1500 for this model, freezer on the bottom. The cheap plastic parts break all the time and the main board has gone out twice. Luckily, we purchased an extended warranty to cover this item. It pools water in from of the unit and the bottom of the freezer builds up ice and the only way to clear it is to chip it out gently to get rid of it. The drawer handles have broken numerous times. My grandmother's old refrigerator was a tank compared to this. I asked a Sears salesperson how long should one of these units last. He said, "If you are lucky, 7-10 years!" Planned obsolescence. I always try to buy American; this is now built in Mexico.

GE Profile stops cooling once a week. I have to empty out the freezer and use a blow drier on it for about 25 minutes before it starts to work. The ice maker stops making ice as well. $2500 wasted!

I purchased a GE GSH22JFXCC refrigerator in June 2008. A few months later, the ice-maker stopped working. I called GE. A repairman came and replaced the ice-maker at no charge since it was within the one-year warranty. In April 2011, the ice-maker again began to "jam" and it would not dispense ice, but it would freeze up and I had to manually dump out the ice. Finally, on May 4, 2012, we called GE for repair when we found several places where the plastic auger blades were broken off and missing. We paid $192 for a replacement ice-maker and received the unit on May 10, 2012. Now is May 26, 2012 and again we found a large broken plastic auger blade piece in the new ice-maker and the ice does not dispense. It only took 16 days for the new blade to break. GE needs to recall this defective ice-maker unit. I want my $192 returned for the repair earlier this month. I want GE to remedy the ice-maker problem.

I bought GE Profile fridge, microwave, and dishwasher 4 years ago. They all started to break a couple months ago. The fridge required ice maker and fan replaced, and it still does not keep a low temperature. The microwave's inside paint cracked and peeled. The dishwasher's digital display broke. I have contacted GE service department. They offered some discount for parts and labor, not a service call charge. The fridge is not usable because of the high temperature. I talked to them and expressed my opinion that their products fall under a lemon law and should be replaced for free. They turned a deaf ear to my request.

After only 2.5 years of use, the ice-maker on this GE Profile armoire-style, stainless steel refrigerator broke. We paid $2,000 for the piece and I am completely dissatisfied. We had it fixed for $300. GE agreed to pay only 50% of the cost of the parts (which amounted to $70). GE did not stand behind its product. I will never purchase another GE product.

GE Spacemaker Microwave - The vent panel that opens and closes on top of the microwave broke. It has cheap plastic hinges that are responsible for its attachment. GE gave me a hard time about sending a serviceman to my house to replace it. He finally came and refused to lower the unit by way of the cabinet screws so he could reattach the new part. Fortunately for me, I had purchased the microwave from a reputable store, Appliance World in Huntington NY. They sent back their installer who fixed the problem in 15 minutes. My complaint is twofold: First, GE serviceman not willing to spend the 15 minutes to do the job and second, most importantly, this unit is cheaply made. I will never purchase another GE product unless it is made in America where quality is put before cost.

We purchased this GE Profile side by side bottom drawer fridge 4 years ago and have had nothing but issues. Two of the plastic shelves cracked and broke. The slides for both crisper shelves broke off, so now the drawers don't slide properly. The lever for the meat keeper broke off, and the rubber seal on the fridge door has torn. The latest is the computer board fried so the fridge and freezer won't cool properly because of iced build up. A service call resulted in a $500 bill for labor and replacement parts and a week later, it’s not working again.

I have owned several Sears brand refrigerators. I owned three actually (all brand new). It’s my first time to buy a GE brand refrigerator. The plastic shelf on top of the produce bin corner got broken first and the plastic fell to pieces only after 20 months. I called GE and they will cost $99. GE refrigerator is a crappy appliance. It is not designed for daily use. Do not ever buy a GE brand ever.

GE Profile French Door Bottom Freezer Refrigerator - I purchased this appliance in April 2009. In April 2011, exactly 2 years later, the freezer stopped freezing. The GE tech came out and determined there was a leak in the sealed system. So GE ordered a part, added freon and replaced the part free of charge. Four months later, the same thing happened. I again lost all my food, and the GE tech came out and replaced the part and added freon. This also happened four months later and is happening again.

GE Refrigerator model # GS52OIEPCww - Came with new house, repaired twice in 7 years, and then died again, piece of junk. I will never buy a GE product again.

I have a GE side-by-side refrigerator, I believe 2007 model. I am so dissatisfied with the water dispenser on this fridge. It worked great for the first couple of years, but in the last two years, I have had to empty my freezer and fridge, unplug it and let it defrost overnight. Then the water dispenser would work for a little while. I have had to deal with this process probably 5-6 times a year. Now it has gotten progressively worse. Just the other day, after letting it defrost for 2 days, the water worked for about 6 hours and now once again, no water comes out. I can't believe that I have to deal with this issue constantly. I have gotten to the point where I just drink tap water.

I've had multiple repairs with my GE microwave and dishwasher, which I've now replaced with non-GE brand. My GE refrigerator and oven, despite having been repaired twice, current problems persist and I will not have them repaired again. Has GE been outsourced to China? Buy American? How?

We purchased GE appliances when we remodeled our kitchen six years ago. The dishwasher is very noisy and doesn't clean well, but that's another story. About a month ago, the refrigerator stopped cooling properly. We had a repairman come in (not GE, so they were very nice and responsive) and, after replacing the motherboard twice and defrosting the (supposedly) frost-free freezer, the refrigerator worked fine for another month. Then, this week, it stopped cooling again. The (supposedly) frost-free freezer had frozen up again. The same (not GE) very nice repairman came out and got it working again, but we are definitely looking for a new (not GE) refrigerator this weekend.

The defrost heater has shorted for the fourth time in two years. We lost all of our food in the refrigerator. It's time to set this junker to the road, tired of paying for repairs and replacing the lost food. There will never be another GE product in this house ever. GE, you really need to look at all of these complaints and do something. Oh, I forgot you're such a large company you can afford to do nothing but I can. I have learned a lesson from GE (never will I purchase anything with the GE logo on it; never). GE, good luck in Mexico.

We purchased a beach house less than 4 years ago and only go a couple times per month. The motherboard (GE Refrigerator) went bad and the freezer was not freezing the food. Of course, it is not a warranty item. It cost me $286.75 for the motherboard/shipping/tax/labor! I think something this major needs to carry a warranty. The fridge probably only has about a 1-1/2 year usage to it based on the fact that we do not live in the home. When it's time to replace the fridge, I will not get a GE product!

I had the ice-maker replaced. The ice bucket works when it wants. I will never buy any GE product and I am going to post it on Facebook. The model number is GSS25JFMAWW; serial number is da247297.

My GE Electronic Side by Side refrigerator quit working in the first 6 months. That was fixed under warranty. By the end of year 2, I moved it to the garage and bought another brand. It always freezes food in the fridge section and hardly ever freezes food in the freezer section. It just dawned on me to put my frozen foods in the bottom of the fridge. Defroster, what a joke! A glass heater that gets red hot and ice water drips on it when it defrosts. I wonder who came up with that idea. It doesn’t even make a decent garage fridge. Now the evap. fan has gone bad. It’s four years old and continually failing. I had a Whirlpool for 16 years and never a problem. These people build nuclear power plants. Now that’s really scary.

This refrigerator of only 5 years will not defrost. I have replaced the defrost timer two weeks ago and again, it has frozen. Now to defrost this, you have to disassemble the freezer, blow dry the ice, put it back together and then it runs for hours and maybe makes ice. Then five days later, I am doing this again. I don't dare put ice cream in it. But I think I will buy a new refrigerator but not GE.

GE Profile - The refrigerator does not get a lot of wear and tear as I live alone. I do not recommend this product for the following reasons: mother board went out 8/07, lost food, two of the drawer handles have split, ice maker is poorly designed (the ice cubes spill out the back of the bin which piles up in the bottom of the freezer which will not allow the freezer drawer to close), poor interior design, terrible utilization of space.

GE Profile is a non-repairable lemon - same as other comments: multiple repair calls, temps too low in freezer and fridge, mold in fridge, water pooling below. Finally, ice forms in fridge as it is seeping through the walls. GE offers a measly discount on a replacement from their website only - which is overpriced. My last GE was recalled and that's why I replaced it with this one. No more. I would like to be involved in a class action suit if possible.

Bought a new side by side on 9-24-08 and it’s been trouble. They extended the warranty by 1 year due to problems. Since the fridge side has went out a number of times and its always the same part. However, it ruins all the food not to mention repair costs. I have lost more in repairs and food than it cost to purchase. However, I feel they should have replaced it when it started being a problem. The flood of water from the ice maker all over the freezer and the 4 repair calls rendered no results. So stopped using the ice maker, but for the fridge's side to reach 70 and ruin everything is a joke. It shows poor quality standards for something that expensive to not even run 4 years, much less having to be repaired 9 times in a short period of time.

We were unable to get water from the GE Refrigerator Model GSH22JFTA WW. The water line inside the freezer appears to be freezing up no matter how low we set the temp on the refrigerator or freezer. I had repairmen out and they said there is nothing they can do to fix it. The refrigerator is only one year old. Is there anything I can do to get my money back?

GE Refrigerator model PSC25PSWA SS is a piece of junk. The first thing that happened was the shipping tape left marks inside the water dispenser area and they are permanently there. I contacted GE over and over. In their wisdom, (rather than replacing the unit) they shipped us a new door (with the LED screen), gasket, and I don't know what else to our front door. We were expected to pay for installation. The three boxes are still in my garage. The ice maker overflows for no reason and rarely makes ice. The freezer keeps shutting itself off. We have defrosted and reset by unplugging the refrigerator. Frozen foods are intermittently thawed and refrigerator section temperatures are iffy at best. I will never buy or recommend another GE product. Four thousand dollars down the drain. I hope their jet engines aren't made in Mexico too.

This GE refrigerator is the worst product ever and was not inexpensive! I constantly clean mold from the crevices and I am a complete anal about cleanliness. This is very disappointing. I have called a repairman and his only suggestion is to use an air compressor to try to blow out the areas, which are impossible to clean (under the plastic surround of each shelf). I have never been so grossed out with an appliance. Based on the complaints I have read on the net, I do not understand why there has not been a recall issued.

I called GE to inquire about a replacement drawer for my GE Profile side-by-side fridge/freezer. I needed a replacement for the uppermost Deli drawer, which is the smallest of the three drawers in this model. I was shocked to find out that they wanted $125 to replace this item and with S&H, the charge would have been over $140. To call this pricing outrageous is to put it mildly. Talk about abusing the client relationship. Has GE no shame? It takes a degree of shameless effrontery bordering on lunacy to expect clients to put up with these predatory prices. What a way to develop customer loyalty!

GE will do nothing. My GE Profile Refrigerator is 6 yrs old. The first year, I had a new freezer door installed and new door seals. Then, I had new door inserts as the seals didn't work. Then I have 2 new door assemblies installed. In 2007, I had a new computer and new motor. In 2010, another computer and motor were installed. Now in 2012, I had new door seals again. Today, they install a new computer and motor. Compressor did not start up so a relay has been ordered. If the relay does not start the compressor, I will have to purchase a new refrigerator.

Ever since I bought this piece of crap a few years ago, it's been making a knocking noise like no other fridge I have ever owned. Sears came out once, wiggled it around a bit and said it was normal. GE says it's normal. Baloney! I'll never buy another GE product as long as I live. I've tried to level it this way and that with only slight improvement. What a garbage. Don't buy one.

I have a GE Refrigerator model PSC23PSSC SS with S/N **, this thing is a real piece of work. First, the ice maker quit working, then the freezer won’t stay at a consistent temperature and the refrigerator won’t cool below 47 degrees. This unit was installed in September 2005 and GE will not do anything for me. I guess this is what they call "bringing good things to life".

About a year ago, our GE side by side refrigerator had an issue with the water dispenser. It stopped working so I replaced the filter (which I had replaced about 6 months earlier). This did nothing so I called a repair man from the Do It Best Hardware store that I bought it from. They told us that the water line had apparently froze and broke in the door and that I would have to purchase a new door for $500. I told him no thanks. Now over the weekend while we were out of town, the refrigerator stopped working and we lost everything in the refrigerator and the freezer.

I have had nothing but issues with this GE side-by-side refrigerator since the purchased date of 2005. Now the water dispenser will not dispense. The past 6 months, I have not been able to use my water dispenser. It is frozen solid behind the freezer door by the ice shoot. If I defrost, use a hair dryer or turn off the freezer, I will have water for about two hours. The ice maker works fine. GE refused to acknowledge an issue and wanted to charge me up to $200 to look at the issue, even though I diagnosed the issue. Why does GE give half of the consumer’s part # WR49X10173 for free and the other half is refused, but have to pay for it and/or service call. I will never buy another GE product again.

I just want everyone to know how lousy my GE appliances are! I live in a $300,000.00 home, so I did not buy cheap appliances. The refrigerator has a shelf that splits in half and moves backwards on the front half. Totally worthless! It goes back all the time and the bar underneath wastes about 3 inches of refrigerator space for the shelf below it because it is in the way.

GE refrigerator PSHF9PGZBCBB - Your advertising nor your distributor told me that I would have to replace the filter every 3-6 months. I am 90 years old and I have never had such a poorly designed fridge. I want a refund or a replacement with another GE, without the gimmick of replacing any part in that short time.

When I first purchased it, the stainless steel door had a defect on it which was like it had been scrubbed. I feel that if I paid for an appliance that was very expensive that I wanted it to look like it. GE ordered five doors for me all came damaged. Karie at GE Consumer Relations was aware of all the complaints on the door so she e-mailed me and said that she got an approval for a new refrigerator for me which was back in January. I keep calling, sending her e-mails and no response. Needless to say, it ruins all my products and fruits because it freezes them. I have turned the temperature down to 3, it still freezes the stuff. Needless to say, the top compartment freezer doesn't freeze.

Water dispenser line constantly freezes on GE Side by Side refrigerator. Service technician recommended a new door.