GE Refrigerators Reviews

Do not buy any GE product. They do not stand behind the integrity of their products, they know when they sell it it is not going to work. You will go through months and many different repair companies and it will never be fixed. They will lead you on till you get so upset. You just go buy something else and have your money for what you got from them and there is nothing you can do.

Worst fridge and worst customer service!!!! I paid a few thousand dollars for a brand new fridge and I got a loud broken fridge!! And the nerve of them not only didn’t they refund me or fix it, they told me I had to pay if parts were broken!!!! Real nerve!!! I’ve been dealing with them for a year, only caused me aggravation. I don’t know how they’re still in business!!! Horrible. I wish I can give zero stars!

Absolutely pathetic quality product. Like many other people have said, the appliance quits working in some capacity (in our case the fridge quit cooling) within a few weeks to a couple months after going out of warranty. Then, the company wants to charge MORE than local repair shops just to show up to do diagnostics on their own lemon product. We had a dishwasher do a similar thing, also made by GE. Do not buy this company's pathetically low quality goods.

Bought it in 2024, it freezes everything, even with the temp turned up to 40, t makes noise (loud), the motor had to be replaced, the rails for the freezer drawer had to be replaced, now, the freezer light won't come on and it starting to make the loud noise again after being replaced two day prior! Less than a yr old! I give it a 2 only because I like the ice maker.

Replaced our 11 year old GE fridge with a Café model almost two years ago. GE promised a special deal only available to repeat buyers. Price was nothing special, no great deal. The Café is supposed to be top of the line. From day one, right hand door seal was wrinkled, needed replacement. Freezer door would not stay shut. 3 service visits later, the whole lower slide mechanism was replaced. Door shelf brackets were discovered to be malformed. Entire door replaced. Ice maker often melts the ice just enough so that it won't dispense reliably. I just open it up and knock the ice cubes free of each other. Service people are respectful and prompt (parts can take a long time to arrive). But they don't make up for all my problems. Fortunately all were covered under the warranty. No additional problems over the past 3/4 year but now just waiting for the compressor to fail as I've heard from other people's reviews. Don't buy one.

In mid-year 2022, I did a complete kitchen remodel which included purchasing several GE Profile appliances one of which was a side by side refrigerator. In less than 3 years, I am having to replace the refrigerator due to the fact that the compressor has failed. This was confirmed upon inspection of a certified appliance technician and the cost to replace the compressor would be as much as replacing the refrigerator with a new unit. Given the facts that the refrigerator was one of GE's top of their line products and being only less than three years old I am very disappointed in the quality of the product. With that I am also concerned about the longevity of all of the other GE products I purchased.

I honestly wish I could give negative stars. Our refrigerator is out of warranty, but with that being said, it's only two years old. We started to smell a "chemical like" smell in the fridge and freezer. Then, the "small" was affecting the taste of our food. We had two different service people come to help who could not smell. They were not helpful. We cleaned out the fridge. Replaced the water filter. The smell and the taste in our food is back. When I called back to file a complaint, I could have another tech come out and pay for the service again or GE would only replace this fridge at a discounted rate for us. They are not concerned that this refrigerator could possibly make my family sick. The model number is GSS25GYPGCFS. Make it's a fluke, but you think a huge company like this would care more about if one of their appliances was making a family sick. Makes me sad.

Updated on 07/03/2025: This is an update on my review from June 14th. After filing a complaint with the BBB, GE agreed to replace the fridge and cancelled the 12th repair ticket. So the delivery guys said I had 7 days (verified by GE) to return it if it had issues. Right off the bat (next day) - fridge is at 55 degrees, freezer is 20-set at factory recommendations. Door pops open on this one also and it is so loud I had to turn the TV up in the other end of the house!. After contacting GE by email (case worker who has yet to respond to multiple emails) and phone and being told yes it could be returned, I contacted one of the repair people, who said to turn the temp ALL THE WAY UP. Well that got the temp to 43-45 - still too warm! - and the freezer to 10 - (still) 20 but as he said, that is not cooling correctly. It runs constantly.

I would not recommend purchasing a GE appliance. 1. In 2021 I purchased a high end Ge Cafe refrigerator/freezer CSB48WP2NS1. I paid $7,889.26 for a built-in style refrigerator/freezer that included installation. I had to pay an additional $175 to have adjustments made to my cabinets so that it would fit. The month after the warranty was up, the motor began running loud and after much complaining by me... The warranty was extended an additional 2 months and a service call was done which repaired this noisy issue. 2. In 2023 the icemaker was replaced to the tune of $371.89. 3. in 2025 the evaporator fan motor was replaced to the tune f $591.05

Purchased a new GE double door refrigerator, with bottom drawer freezer 19 months ago for over $2,000. Bottom freezer completely failed. Two different repair companies said they unable to repair due to completely closed system and to contact GE. GE's response was "out of warranty period - so tough s**t." Will never again buy another GE product and will be sure to inform everyone I know of my experience with GE.

I purchased GE ref French door and I’m so unhappy. The water dispenser was so noisy. It’s inside the ref and little drops of water coming so I decided to return and exchange to Samsung French refrigerator.

We purchased a GE refrigerator in January from Lowe's. Within the first 2 days we noticed it was not cooling correctly. Too late to return it to Lowe's. The refrigerator was too warm and humidity was 60% to 90%. The freezer was well below zero, down to negative 16, frost on the food and humidity 50 to 65% . Dairy and fruit was spoiling in the refrigerator in 3 days. Frozen food was covered in frost. GE replaced the refrigerator so we upgraded to a better model, GYE22GYNKFS. NOT GOOD either. This fridge is doing the same thing. Fridge temps range from 32 to 44 with humidity 40 to 90%. Moisture in our food containers, fruit is wrinkly after 3 days, bread is soggy and the paper milk cartons are squishy. The freezer temp ranges from 6 to negative 13 with humidity 50 to 65%. Our food is still spoiling in the refrigerator and freezer.

I purchased a GE Profile, top of the line. In two years had to replace because it wasn't cooling. Brought another, but not a Profile, because they were the only ones who had the size that would fit in the corner. Now it's making a loud noise that I had Sears come and take care of for over $600. The problem doesn't seem to be resolved, and I had issued with Sears with the home warranty that they would not comply with. Thought they had fixed it, but it's starting to make the noise again.

I bought my GE Refrigerator 11 months ago and it’s already not cooling. I called customer service and they seemed very nice but not very helpful. GE has no services in my area so they had to set me up with Titan Appliance and solutions which never answer the phone and then their voicemail is full 80% of the time so you cannot leave a message. Finally after 1 month of my fridge still out, they supposedly fixed it with a new compressor and it still doesn’t work. Titan doesn’t call back half the time and all GE does is tell me I’ll have to request a locating service to find another company to fix it and that can take another 24-48 hrs. This is ridiculous and they should have made more effort to make this right. This fridge is a lemon and should be replaced by GE with a new one or give me my money back so I can get a different brand. Also, initially the ice maker took 1 month to fix when it was brand new!!! Don’t buy a GE!!

Stay away. Purchased new in November 23. By November 24 had 8 service calls. Door gaskets were bad, replaced. Compressor over heating, replaced. Doors still not sealing, doors replaced. Water filters ordered from GE did not work. Now using the bypass filter and not filtering the water. Truly a horrible experience.

Brand new GE refrigerator double door bottom freezer. Upgrade kitchen. Got rid of a perfectly good fridge after 30 years and not one day of an issue to change the look of my kitchen. This refrigerator has cost me with over 3 visits from a company recommended by the manufacturer I bought it from. Poor service. Only 3 technician. Waiting days for repair. This fridge do not defrost!

We purchased a GE Profile fridge which was delivered on 12/27/24. On 1/20/25 the fridge quit cooling and working. Lowe's would do nothing and we began talking to GE customer service. They sent D3S to our home on 1/23/25. Dave with D3S told us the compressor was out and he recommended a replacement. GE would not replace and ordered a compressor. Dave with D3S came back to our home on 2/11/25 and while taking the unit apart discovered it's more than compressor. He thinks the evaporator is out. He said we could quote him. He didn't know if a new compressor and new evaporator would fix the problem. Contacted GE customer service. They still refused to replace.

I have never left a poor review for any business as I feel strongly that issues do happen. This situation is beyond my good nature to understand or accept. I purchased a new GE refrigerator in July of 2021. It was the second best in the GE line at the time of purchase. At a year and 2 months I had to replace the refrigerator fan motor assy which I did not complain about and just paid to have replaced. So here we are at 3 1/2 years old and my GE certified technician states that my unit is junk due to a sealed systems issue, he also informed me that the line is bent that would have been a production issue. I contact GE to see if there is anything they can do to help and also inform them of the bent line, with some hesitation they stated that they would give me 80-90% off the price of parts and I would be responsible for the labor of $900.

I purchased a GE refrigerator ($3500) in July 2024. Three months later I started having problems with the freezer compartment. As of today 01/16/24, after having repairs completed 2 weeks ago. Still having same problem. Compressor & other components replaced & still cannot use the freezer compartment. Numerous contacts with GE customer service, to no avail. Will never purchase another GE appliance. Sorriest customer service ever.

We have a dishwasher, microwave, stove, and refrigerator from G.E. that we bought as a package in 2021. Shortly after getting the appliances, our refrigerator went out. We had someone from Bodewell come out four times and “fix” it until we got a different person to come out and PD finally let us know they would have to replace it…

I would not recommend any GE appliances even to my worst enemy. GE is a piss poor company that does not care about quality or its customers. It shows that on GE rating score of 1.2. I purchase 2 Refrigerators, 1 Stove, 1 Microwave, 1 Dishwasher, 1 Landrey Washer and 1 Laundry Dryer at the same time 6 years ago. During the past 3 months the laundry washer and dishwasher needed to be replaced due to no parts available or just too costly to repair. Now one of my Refrigerators went out. I am no young kid starting out. I am 68 years old and have purchased these products before and had them last 15 + years before needing any maintenance of replacement.

It's been an absolute disappointment. G E. Customer Concern is non-existent and they fought us every step of the way. Not until we realized that refrigerant was leaking into our house and they came and added more refrigerant to continue the leak and we realized we had a HazMat situation did our retailer finally offer to replace it. G E. still denied it and then told us we didn't have a warranty. After 11 months and 2 replacements we switched to another brand.

We purchased our GE Profile side by side refrigerator only 5-years ago and after noticing the milk didn’t taste good, called a technician. So Need a new compressor so a new refrigerator will be bought.

I bought a GE refrigerator and freezer from Home Depot a few years ago. I have replaced the refrigerator door handle four times. In the past I have received two handles for the refrigerator door, which comes in handy when it breaks again. This time they sent me a freezer and a refrigerator door handle, which means I now have a freezer handle that I'll never use - at a cost of $61.95. The refrigerator door handle breaks at the same place every time. It has to be a design flaw and GE should take responsibility for the breakage. I will never buy another GE appliance.

I have a 6 year old G.E. Adora refrigerator. Stay away from this company. I called for a repair, they sent Delta Appliances. $693.00 later the appliance is still not fixed. GE sent broken parts twice. Owned by Haier. A very low grade appliance company. I asked Delta what is the process when this happens. CRICKETS. NO RESPONSE. DO NOT USE THIS REPAIR SERVICE.

I bought the 29c ft 4 door smart refrigerator. We owned it 32 days before it broke. We have been 41 days without a working refrigerator. 2 technicians took the back wall off and the components have burned, as well as a busted compressor and Freon leak. The safety of this appliance is obviously compromised. GE has been incredibly inefficient at getting this resolved. It’s an obviously faulty product and needs to be replaced. But they have failed to take care of this in a timely manner. They have slow played me, put my family of 5 without a refrigerator for over a month. It’s been broken longer than it’s worked. There is obviously a safety issue to anyone that has viewed the pictures. And GE has not made this right. I’m disgusted with the terrible quality, and equally disgusted with the company has handled this. Do not waste your time or money unless you have $3k you want to blow and love buying groceries for your large family every single day.

I purchased a General Electric 14 cu. stand-up freezer 1 year, 5 months, and 2 days ago new from Home Depot. Last evening I learned it had failed, losing over $500.00 in meat and other products. General Electric clearly manufactures disposable products.

Purchased a GE PROFILE package in 2000. Within 2 yeas the REFRIGERATOR PYE22KYNBFS NEEDED A NEW MOTHERBOARD... Ice and water have never worked properly. Meanwhile 1200 dollars later in labor and parts.. GE takes no responsibility for a factory LEMON! In 2016 HAIER BOUGHT THE GE APPLIANCE DIVISION! But GE has neglected to tell the consumer! DON'T WASTE YOUR MONEY ON GE!

I purchased a GE 16 cf butane fueled (not told it wasn't Freon) refrigerator from Home Depot that. Had to be ordered because they wouldn't sell the display. After receiving and trying out the refrigerator; I wasn't happy with it because it runs too loud and too long. I highly recommend you don't purchase this refrigerator. Note: I am stuck with it because Home Depot didn't explain that I only had 48 hours to return it if I didn't want it.

First off the 3K refrigerator was making an awful noise in the first month. Tech came out. Said nothing was wrong. Then it stopped making ice. Called for appointment. Waited 2 weeks! In that time the freezer stop working! All my food spoiled! Tech came out, spoke no English and made a YouTube video of himself trying to figure out the problem! Parts took a few weeks. New techs came out to install a new compressor. Told to wait 24 hours for it to get cold. Still not working. Got another appointment. New techs came out. Said more parts were needed. Waited another 2 weeks and guess what? Still not working! GE will not address this problem! Multiple calls to customer service and frankly that was a joke!

After only owning it from brand new to 6 years later it started leaking refrigerant and deemed very expensive to repair by a GE Technician. I chose not to have it repaired and am very dissatisfied with the quality and reliability of the product.

Terrible customer service experience. My four year old refrigerator broke down. It failed in such a way that the GE technician deemed it non repairable. Four years old and going to the scrap heap, not a very environmentally friendly product. Worse though, I’ve been waiting two weeks to get any sort of meaningful update on my complaint to GE and at this point have given up on any sort of resolution to my complaint. There has been no call back from my customer support agent, in spite of being told I’d get a follow up. The kicker today was when I called and was told I’d just been given an update three hours earlier, even though I hadn’t heard anything since last week.

Hated to replace my beloved 13 y/o white GE profile model which had issues eventually - but I LOVED it anyway! Considered paying $1700 to repair because I LOVED IT. Purchased Model # GFE26JGMW because there is no white in the GE Profile and the GE Cafe's white model has "blingy" gold trim handles. This fridge LOOKS GREAT but runs LOUDLY w/ a crunching noise. I was afraid it wouldn't last a month. Very limited shelf arrangement options. Had to struggle with both hands to collapse the "collapsible" shelf. Shelf rubs plastic on plastic screeches loudly and the front edges of the shelf are unaligned when pulled back in place. I had to finagle it to look like it should.

It wasn't long before we realized that our new fridge was not going to be suitable. The fridge seemed to on constantly and the noise from the unit, a high pitched hum was unbearable. We called a tech out and he said that was normal and nothing could be done. From a usability perspective the bottom freezer is incredibly small. Luckily our retailer Lowes/ Rona agreed to exchange it. We went with an LG counter depth and no noise issues whatsoever. It also has a larger capacity bottom freezer. We're aware of complaints about the compressors and hope that LG has addressed this issue. Nonetheless, we purchased an extended warranty.

We purchased a GE Fridge Model #PVD28BYNCFS in 2022. Starting in November 2023 we have had this unit repaired for the same issue 3 times. Nov-2023, Feb-2024, May-2024 and now it is experiencing the same issue. Each time it goes out we must unload into another available unit or ice chests and throw away what cannot be salvaged. Originally, I was advised that if they cannot fix the issue, they would replace the unit. We are now on the 4th time with the same issue in the last 8 months. GE is not willing to replace the unit. They claim I do not fall within the parameters of replacement. They want to service it again. Why, so it will last only 2 months so I can throw out food again and have to go through this same ordeal every 2 months!

My new $800 GE top-freezer refrigerator (Model No. GTS19KYNRFS) is so unbelievably noisy it can be heard 20 feet away, through walls. It is unusable in a living space. No repairs are possible or necessary, as it is the design of the refrigerator that is the problem. Although the refrigerator is still under warranty, GE will not replace it, because it is cooling adequately. When pressed for options, the smooth, experienced GE supervisor says she would sell it for $500 on Facebook marketplace or Craigslist. According to a Home Depot appliance manager, the most expensive GE model isn't as noisy. Good to know; however, the nine GE Appliances I just purchased will be the last money I give to this company. And, after my experience with five different GE "customer care" representatives and the GE supervisor, I'm sure they're absolutely devastated to lose my business.

I bought a new GE bottom freezer refrigerator and it started forming condensation inside in a few weeks. I have had three repairs on it and now it is worse. There is actually ice building up in the refrigerator section now! I have a repairman coming tomorrow again. I want it replaced. Horrible product, cheaply made, repairs are not working. I will never buy a GE product again.

I ordered a refrigerator from GE Appliance store online. The website said it was available in my area but the soonest delivery date was about two weeks away so I scheduled the soonest delivery date approximately two weeks later. The afternoon before the delivery I received an "email", not a call or text as I requested, that the refrigerator I ordered was back ordered. When I called and asked how long it would be they had no idea, but were hoping in another 2 weeks. How could the company that is producing and selling these not know sooner than the day before delivery, that it would become back ordered.

Our GE fridge is an expensive stainless ice-making, water-supplying, piece of junk. In two years of limited use, we have a winter home this is the third service call. You would figure for 2000$ it would be right. All they say is buy an expensive repair warranty to save you expenses. I am dumping everything thing GE that breaks like our dishwasher as well. Pure unreliable poorly operating junk in my experience and opinion. 2 years old I guess is ancient since China tofu dregs them?

We purchased a GE refrigerator/freezer in June of 2020. Two major problems with it. First the handle to the freezer fell off about 6 months ago. Secondly, now the ice cube machine no longer works. I grew up in the 1960s-1970s with Philco appliances. My dad managed W/D plant so we received a new Refrigerator/ freezer, W/D, Upright Freezer, color TV, and range every year. When my dad took another job in 1967 my parents purchased all of the appliances. Guess what? They finally replaced them after I graduated in 1978! They were built to last! Unlike today's that are designed to start failing after 4-6 years.

Purchased GE Profile 27-smart fingerprint resistant 4 door French-door refrigerator less than two years ago. Within a few months, the ice maker was not working (loud clicking noises where we have to use a blowdryer to defrost to make it work) and now the freezer stopped working. Service rep came out twice over past few weeks and still not fixed (something about a part not communicating/making a connection). After two service calls, we were just informed we have to unplug the refrigerator for 48 hours as the ice build-up is so bad that he cannot replace one of two parts. Warranty has come and gone. Don't know what recourse there is if it's not fixed but here we are. I thought spending over three thousand on a fridge would last more than two years. GE: never again.

Purchased the 27 cu. ft. French Door refrigerator (Model #GNE27JYMFS) from a Big Box store. 4 days after delivery, the freezer stopped working, and fridge wasn't cooling as expected. A GE repair specialist came out and determined that it needed freon. Apparently it isn't entirely uncommon for the factory to fill them inadequately. So, after another 4 days, the freezer stopped working again. A second visit by the same GE repair specialist yielded a "non repairable" designation. We were instructed to call their Customer Service line again to schedule a replacement. We were then told that the model was not in stock at the regional warehouse and would be almost 4 weeks before it would be available. And, we needed to call back 10 days out to "order" one.

To date I have had 6 service calls within 5 months of purchasing a GE refrigerator. The service technicians have been a circus. Each time another one shows up, they have no idea of the history of the problem. Customer relations is nothing but a robot spitting out circular comments that always lead back to yet another service appointment. I have now scheduled appointment number 7 to replace a part the last technician said should have been replaced on service call number one. They are a nightmare. Each time I schedule a service call I have to take off work, losing income, to wait in a 5 hour window. I have now lost more revenue Than the total cost of the refrigerator. I will never ever purchase another GE appliance.

GE COUNTER TOP FRIDGE - Do NOT buy, complete junk. Extremely loud has a buzzing noise that I can hear in my bedroom that keeps me up at night. I had a service guy come out five times to fix it only to be told by the supervisor of GE there is nothing they will do. The inside refrigerator shelves are very flimsy and of course it’s half the size of a regular refrigerator. I brought it to the highest level Manager, with no resolution. My biggest mistake was not checking these consumer affairs for I would not have bought one. I also have GE washer and dryer that are complete junk. I will never buy anything from GE again.

I'm approaching this from purely a factual standpoint. The facts in my situation speak for themselves - all my frustrations aside, this is absolutely the worst experience I've ever had with a fridge and a company. We purchased our GE Profile 27.9-cu ft Smart French Door Refrigerator with Ice Maker, water and Ice dispenser and Door within Door November 29th 2021. Nov 29th 2023 the fridge began to go out. The exact 2 year mark, this fridge was no longer functional. We attempted countless service visits from the store we purchased this fridge from and with each attempt, the fridge would fail in another way. The freezer was the first thing to go out and consistently the problem throughout the entire 3 month long journey to resolution. To this day, we still do not have a working fridge/freezer.

I've owned the refrigerator for almost 3 months. The refrigerator is very noisy. It often sounds like someone is running a power washer inside my kitchen. I've had service personnel out three times. The second time it was quieted down. Unfortunately the freezer lights no longer work. It appears that they're having difficulty with the LED board. So I'm looking forward to a fourth visit. Meanwhile the refrigerator is still very noisy. It keeps me up at night. Also makes it impossible to have company. I would never buy another general electric appliance again.

Purchased a GE Profile Refrigerator 16 months ago from Home Depot. Broke right before this past Thanksgiving. After 4 visits from an Assurant Tech and 7 weeks later, it is still not operational but maybe the 5th visit will do the trick! After reading the reviews on GE products on this site it appears we are far from alone. No more GE for us.

I have only written a couple reviews in my entire life and felt compelled to inform everyone I can of how bad a product and how terrible the Customer Service is at GE so that I can help others in preventing them from purchasing a GE Product and experiencing what we have experienced as a result of a terrible appliance. The GE GE Profile - 27.9 Cu. Ft. 4-Door French Door Smart Refrigerator with Door-In-Door - Stainless Steel is the Worst Appliance I have ever purchased and worst company I have ever had to deal with for Customer service. I will NEVER buy another GE Product again based on the quality and the terrible customer service. I purchased the GE Profile 27.9 4 door refrigerator May 20, 2023 from Best Buy. This refrigerator went out beginning of August, 2023 (less than 3 months after purchase) and we lost over $200 of groceries.

I do not usually write negative reviews because I prefer to approach life with a positive outlook. However, as an interior designer, I feel it's important to warn others that GE Appliances' Cafe line is aesthetically pleasing but highly unreliable. Despite their one-year warranty covering service and parts, the frequency at which their appliances break down is unacceptable. One of my clients has been experiencing issues with their Cafe French Door Freezer for the past six months, despite it being less than a year old.

In May of 2020 GE Monogram Customer relations offered to replace my 42" Monogram refrigerator which had a multi year history of defrost and evaporation cycle problems. This included ice buildup on the freezer wall and ceiling surrounding the fan causing extreme howling noise, inability to maintain temperature and water leakage onto my Kitchen wood floors that resulted in significant damage to the wood floors and cabinet. After many attempts by GE Factory service to resolve the problem they offered to replace the refrigerator with a new model if I agreed to pay approx $6,500. I agreed believing my Monogram problems were over. Within months Sept 2021 the new refrigerator had identical problems as the old. Water leaked again onto my wood floors and the fan motor became loud. GE factory service came out, same technician who worked on the old unit. He checked various component concluded the door seal may have been the cause.

I purchased a GE (GFE28GYNGFS) fridge, before the 6 month mark, it stopped freezing, and it would not make ice. We had to wait an extensive amt of time for parts. Then after the CERTIFIED GE repair center fixed the freezer, the fridge part stopped cooling. The GE company sent out another tech, he "couldn't find anything wrong with it".. So they sent out ANOTHER tech. He said he fixed it, but it won't go below 47 degrees. Now we are out of our warranty period. GE refuses to fix or replace this fridge with a working one. I won't purchase another GE appliance again

After 3 years of purchase my fridge went bad, and after multiple attempts to fix no one was able to help. They honor warranty replacement on the fridge but my built model was discontinued so I was forced to pay for a new freezer. After 4 months they send me a fridge and a freezer and installer were unable to install correctly. Case managers are rude and apparently what you get on the phone is the highest ranking person. Liars and incompetent and they give you the run arounds like you are stupid.

Purchased GE Energy Star French Door Refrigerator in January. The storage in this refrigerator is awful, in addition, due how you need to store food and other refrigerated items it causes items to shift. A Pyrex dish that was on the top shelf when moved caused a shift of other items on the same same shelf. The dish fell forward and landed on the inner casing shelf for the french doors and created a gash. The quality of this product is cheap and it is not well made. Would not purchase or recommend.

Purchased the GE 21.9 Cu Ft/Top Freezer refrigerator on 8/1/23 and it was promptly delivered 8/5/23 by Home Depot. After 24 hours it seemed as though the freezer wasn't as cold as it should be, but with the hot August days we decided to give it another day. Unfortunately we missed the 48 hour window to report a problem and now it is "A Warranty Issue". Would not recommend.

Think hard before buying GE Monogram appliances. ‘GE Appliances' is no longer the well-respected GE brand. We only recently learned that GE’s appliance business unit was acquired by Haier in 2016. Perhaps the 1/5 BBB customer review rating should be a clear indication but read on for our experience. Our 4 yo GE Monogram side by side 48", counter depth, uber expensive (supposedly implying better quality and customer service), refrigerator stopped cooling in Feb 2023.

I purchased the GE Cafe Refrigerator on May 13th from Maruszczak Appliance in Schererville, IN. When it was unboxed at my home, the left door was poorly assembled, a cosmetic issue and a new door was ordered. As of July 11th, the door has not arrived. But the major issue is the refrigerator compartment temperature. Although set at 34 degrees F (the lowest setting) the compartment can only achieve 40 degrees F. On June 27th, a GE technician checked out the refrigerator and his report stated “Fresh food working as designed. No fault found”. GE’s own website shows a correct temperature for the refrigerator compartment to be between 35 and 38 degrees F. A technician is scheduled again for July 13th. The refrigerator must be replaced.

I’ve had nothing but issues since buying our GE refrigerator in April of '22. I’ve had a tech out 8 times!!!! No one will do anything and everyone is dragging their behinds. I will never buy GE again.

I’ve never experienced such poor customer service in my life. Tech has blown off appointment 3 times. I’ve waited 5 hours each time. Customer service could care less. I will never buy another GE in my life. They are the worst appliance company out there. Trust me don’t make the same mistake. Buy anything else. GE SUCKS!!!

Horrible service and product. Been dealing with them for over few months. They don’t care. I bought a gorgeous expensive monogram fridge. Had for a few months constantly breaking and not cooling, threw away 100s $ worth of food many times. They send technicians. They don’t fix the problem. They won’t replace it even though tech has been by me 5 diff times over last two months, literally spoke to so many agents. They do not care. I’m a mom and have no fridge for over a few days now, had to take off work to be here every time the technician comes. They have to order repair parts. Takes few days to come and spent numerous hours on the phone and emails trying to get someone to fix the fridge especially because I have warranty and it’s a brand new fridge. I would run so quick from this company and products. Soooo bad, horrible, waste of time product.

Do not order from GEappliances.com. There is no customer service. If you order the wrong part they charge to return it. If the part has issues they will charge to return it. If it takes too long for you to receive the part they charge to return it and at no point will they ever let you cancel an order, so you're just out on your money. Very disappointed.

I had the GE warranty service team at my house 7 times on a new monogram fridge and they were very disrespectful, rude and incompetent. Finally, on the seventh visit in 18 months, a new, excellent technician figured out the problem and ordered the parts but told me he was leaving GE because of “management issues”. GE then told me they “can’t install the parts” and their contract warranty provider (Superior) who GE sent me to told me they can’t install the parts GE ordered either because “they did not order them” and that is “not allowed under their contract with GE”. Unbeknownst to me, the prior incompetent GE techs before the last one had put my family on a “do not service list” after I had told them they were “incompetent” on the 6th visit. So we were in “no man’s land” with my repair after many months and a broken fridge and many additional calls to GE to help us to no avail.

My 13,000 dollar GE monogram has been serviced 7 times. I am in over 3k in repairs. Latest tech says 1100.00 for "icing repair kit". Defective product! One hour hold and no resolution from GE on phone.. RUN from GE!

The motherboard burned up rendering the refrigerator inoperative. There are burn marks where the damage occurred and could have caused a house fire. GE refuses to compensate us for our loss. This product is a fire hazard and needs to be recalled.

My new french door refrigerator freezer motor sounded odd from the get-go, and completely stopped cooling 4 months after being placed in service. The refrigerator came with a standard Magnuson-Moss repair-or-replace warranty. Here's where things got ugly. I got onto a customer service do loop immediately on contacting GE, in that the website asked for my zip code and then said I need to call GE, and the customer service ARU would not do anything other than text me the website address. When I finally reached a person, she acknowledged my "urgent" (her word) situation and passed me to a customer "advocate," who turned out to be nothing but the first in a long line of recorded messages and unhelpful GE employees I reached after long, long, long waits on hold.

We bought a Ge refrigerator on 1/15/23. On 2/5/23 After buying 2 grand in groceries and medication the freezer stopped working. I called Ge and set up an appt. On 2/7/23 the techs first visit he performed an update and claimed it would start working. It didn't and everything else stopped working also. I text the tech and emailed customer service. They both told me a part had to be ordered and set up another service call for 2/16/23 1-5pm. Part came in on Sunday 2/12/23. On 2/16/23 at 3:56 after waiting 4 hours I learn by text the tech isn't coming (no call no show) because he isn't scheduled for us until 2/17/23 @ 1-5pm. I send him his own text along with customer service email of date and time telling him no you need to fix it today. He refused and blamed customer service for the mix up. On 2/17/23 the tech showed up 15 mins after 5pm. Was there for 12 mins unscrewed some screws and did a update.

We purchased our GE Refrigerator in June 2016. Since we purchased this refrigerator the water dispenser mechanism has broken twice. This will be our third water dispenser repair in only 6 years of ownership. Previously, we owned a Whirlpool refrigerator, and it lasted almost 26 years without any breakdowns, at the 26 year point we had to fix the icemaker. That should tell you loud and clear what not to buy. Of course, the purchase of the Whirlpool was in 1993 and it was probably not manufactured in China. Who knows but the cost of fixing the water dispenser mechanism that also controls the ice maker cost us 240.00 to repair 18 months ago for the GE fridge. I am furious. We recently purchased another home, and we bought all Whirlpool appliances. DO NOT BUY GE PRODUCTS.

At first I was excited to get the fridge I wanted that had the 4 things I wanted in a fridge.. counter depth, ice maker, white and French Doors. Well, I was quickly DISAPPOINTED in BOTH the product AS WELL AS the customer support. There was an issue with the freezer not getting cold enough to freeze my ice cream and fruit as well as there were items, like salad in the drawers, freezing and being ruined. After 4 repair technician that came to “fix” the issue - the 1st one said, "It’s working fine" and "You’re just keeping the freezer door open too long."

I ordered a refrigerator online to be delivered. On delivery day, since I was never contacted. They told me they no longer has the product and tried to forward me to another site. They claim this happens often. Go elsewhere. Poor customer service and no transparency.

They get the servicing done by third parties which don't care cause this is not their product when it's broken. GE also doesn't care (talked to a supervisor right now--she didn't care). Think twice. DON'T BUY THIS. Tip for consumers: DON'T BUY.... NEVER....

Our GE Monogram Fridge rusted on the back side and grew mold all over the left side (see the photos). GE Monogram has the absolute worst customer service imaginable. They misdiagnosed the problem, charged us for a part we didn't need, and promised there was no mold. You can see the photos for yourself. GE put our family's health at risk and then refused to refund us even $350 for the part they (incorrectly) said would fix the problem.

I purchased a Cafe refrigerator at the end of March. On July 28th my refrigerator and freezer stopped cooling. On July 29th I contacted GE (held for over an hour) and was told that they did not have any technicians available in my area (I live in Northern Virginia) and they would forward my information and have customer relations call me within 48 business hours. So that actually meant 4 days since it was Friday. Tuesday August 2nd I called again and was told that they didn't have any technicians available and they would reimburse me if I used someone local. I called a local company and they arrived the same day. I was told that the relay was bad and the part would have to be ordered from GE. One week later the part was delivered and the technician came out to install.

I purchased a GE refrigerator model number GFE28GYNFS from BestBuy.com. The refrigerator was delivered on 2/17/2022. The refrigerator stopped working on 6/1/2022. Only 104 days after delivery. I contacted GE warranty service department. No service techs were available until 6/8/2022. I had to throw away approximately $600 worth of food that had spoiled due to the refrigerator not working. On 6/8/22 the service tech examined the refrigerator and determined it needed a new compressor. An order was placed by the technician Order ##**. The original compressor part #WR87X41647 is no longer available. The new compressor part #WR87X37686 is backordered and will not be delivered until 7/25/22.

DO NOT BUY A GE CAFE REFRIGERATOR!!! I have been having issues with 2 GE CAFE refrigerators. I have contacted GE Customer Relations several times and have been overly patient with GE. My patience of over 3 years has been spent so I am filing complaint online today and make current and potential future GE consumers aware of the poor customer service and product guarantees.

I would never recommend a GE refrigerator, especially model GSS25IMNPHES. The noise the flapper water valve makes when it opens and closes is unbelievably noisy to the point it will wake you up in another room. A replacement valve sent by GE was even worse. Technical support stated that "I guess that's the way it is".

I didn't buy the most expensive GE fridge, but I trusted that the GE name meant I'd be getting a quality fridge. I was wrong. First of all, it roars like a freight train. Using the recommended setting of 3, the freezer compartment got so warm between cooling cycles that my ice would partially melt and then refreeze. Not every day, or every week, but often enough that I was throwing food away. I upped the setting to 4, but the items in my freezer still periodically melt and refreeze (though slightly less often) and the refrigerator roars all the time now. I am seriously considering replacing a 7 month old fridge. What the heck, GE?

I bought a GE refrigerator last year and at once noticed that the compressor is so loud and whining that it is unbearable. I have had to close my bedroom door to keep the noise out at night. I actually placed a door to the kitchen so that we could enjoy the rest of the house. When I called GE they sent a repairman. He must have been deaf to this sound hearing it for so many years as he said he heard nothing. My old refrigerator was 20 years old and ran better than this ****. I repeated called and emailed GE and had repairmen come and do nothing. The last straw was at the one year mark. GE actually said it isn't their problem any longer as their warranty is only one year. I said, one year once everything is working properly. Awful service. Terrible Fridge. DO NOT BUY.

Purchased 3 GE refrigerators over the last 20 years. When moving into a new house decided to install the GE Profit package. After 6 years the fridge stopped cooling. Contacted a service company and they determined that the freon leaked out stating that the failure was a closed system failure and the fridge needed to be replaced. I contacted GE Care asking if they could help with the repair or offer assistance to purchase a new one. They said that they do not do that. So after 20 years of supporting their products they were not interested in keeping me as a customer. Sorry to say I will never purchase a GE product again!

Purchased GE French Door Refrigerator (Model GFE28GYNGFS) on 11/12/2022 from Home Depot and delivered on 11/17/2022. On 12/26/2022 the compressor failed. Home Depot does not honor their appliance products past 48 hrs and referred me to GE for the mfg warranty. Tried since Dec 26th to get it serviced under the GE warranty. No luck with that. The closest service appt was on 1/3. GE cancelled that appt on the day of service claiming the servicing rep called out of work that day. It was rescheduled for 1/6. Again, a no-show (not even a phone call or email this time). Do not purchase a GE product.

The Ice is too big! You cannot adjust the size of the ice! The ice constantly sticks together requiring you to open the ice door, pull the reservoir out, shake the H-E double toothpicks out of the ice, and put it back in. I have to do this several times a week. You would think with all the technology and convenience built in to the GFE29HSDDSS model they would have put a little more thought and quality into the ice maker. This one function is a festering blemish on the face of an otherwise great refrigerator.

So far we are very happy with our refrigerator. It fits the space where it is goes. It chills the food nicely. Some of the plastic is flimsy, but acceptable. Added an ice maker to the freezer section since the one in the door doesn’t hold very much ice.

Five year system warranty - died at 6. It broke many times over the years that needed to be fixed - touch screen, evaporator fan, many other issues. It finally had a freon system leak which finally killed it. Not happy. Oh, and did I mention that it requires a very expensive proprietary water filter.

Do not buy anything Café from GE! We are living in a $1.1M brand new home, it came stocked with a Café fridge, microwave, oven & dishwasher. 3 out of the 4 have broken within 12 months!! We hardly even use our appliances. They are difficult to work with and get ahold of. When they scheduled our appliance repairs they put us with HORRIBLE third party companies. We were lucky if they ever even showed up. We will NEVER recommend or buy from GE again.

I Purchased in May 2020 and May 2021 ice was building up inside the Fresh Food section freezing my vegetables, fruits, meat, cheese, anything in the drawers. A repair man was sent by GE warranty service and he defrosted the ice with a steam heat gun and put temperature setting on 36 (I had turned to 34 because it was not cooling inside as it should due to the ice buildup). In less than a week it was iced up again and when I called GE warranty again I was told I had to now go through my extended warranty i had purchased with Lowe's! Could not believe they would not even come back and fix what they did not fix the first time.

I bought a GE refrigerator in March 2021. The compressor broke in June 2021. GE sent 2 service people twice to diagnose the problem, they order parts and there was back orders in parts. We are in July and is still not fixed and GE is not willing to exchange the refrigerator. Every time I call their customer line it takes over an hour or more to get a person. It’s hard to support American products when they lack any decent customer service. I do not recommend in buying GE products based in their customer service.

Will not cool or freeze. Bought in November for our kitchen remodeling. Installed this past week and it will not cool or freeze. Called GE and was told I would receive a call from a repair person in about 48 hours to schedule someone to come to look at it. It is a brand new fridge, never used and it does not work.

I was thrilled to find a refrigerator Made in the USA. Unfortunately, Made in the USA does not necessarily mean "quality product" as in the old days. Refrigerator was installed Dec., 2016. At the advice of the appliance shop owner, bought the extended warranty as he said there may be problems with the computer parts. In Nov., 2019, the drain hose plugged and that was covered under the original warranty. In Oct., 2020, it happened again. This was NOT covered and cost over $90 to repair. Claimed "it was not part of the refrigerator".

The refrigerator section should be maintained at a temperature below 40 degrees F and and above 32 degrees, ideally at 37 degrees. Bacterial growth occurs at temperatures of 40 or above. The maximum temperature of the freezer section should be 0 degrees F because only at this temperature or below can foods be kept fresh indefinitely. Above this, they can only be kept fresh for 3 months. This fridge has one control for both compartments. Only when dialed to the coldest possible setting can I keep the freezer at or below 0, but at this setting, the temperature of the refrigerator compartment freezes food. At the next less cold setting, the freezer is at +10 degrees after between closed for 10 hours overnight.

This built-in refrigerator was installed in my home around 2003. I acquired it in 2018 when I purchased the home. Mold grows, continuously, and water pools in the bottom since day one. Given the amount of rust in the refrigerator, I suspect it has operated like this for its entire life. I have had numerous repair people out to attempt to rectify the situation but nothing has helped. You adjust one area, temperature, and then it creates another, water in the bottom, overflowing condensation pan. I hope the mold is not killing us. Please be wary of GE products because I have researched this problem and there is a design flaw in a fan that continuously runs keeping moisture in the refrigerator. I wish we could get a class action together because it is not right to continue to sell defective appliances. I will never buy another GE appliance.

I've never met so many arrogant people in a profession before. Every single Monogram repairman that came by were incompetent, contradictory and defiant. I asked all three of them to take their shoes off or wear a cover and every single one of them said no. One of them even said wearing shoe cover can make you slip and cause death. Give me a break. You repair fridges for a living not fight terrorists. Different diagnoses every time, GE trying their best to nickel and dime you, schedule change on the whim and many more. No wonder GE sold their appliance division to Haier. It's probably for the best. I will never buy GE products again. Will buy puts on GE though.

Refrigerator does its basic job very well, no repairs in few years I have owned it, however the cold water dispenser does not dispense nearly enough cold water - it should have a reservoir to hold cold water, not just tubing coiled up inside the fridge - I do have this plugged into an RCA surge protector made for refrigerators however, as I have been told the modern circuitry in today's fridges tends to get fried from small surges in our electrical supply.

We bought a GE Profile refrigerator and were scared of any refrigerator because most had a bad name, and particularly we had heard negatives of GE. HOWEVER, several months in (less than 6 months to be exact) the fridge is holding up and keeping things cool, making ice and water appropriately which is why SO FAR I would recommend GE refrigerator. We have model GFE28GYNBFS which is not super flashy but is sleek looking and does the functions we need! Also large capacity but not crazy where we can’t reach the back.

I've owned the GE Bottom side by side freezer for one year. It's quiet, maintains the set temperature, and I can control how often the ice maker cycles. The three shelves including one split shelf allows me to view most items at a glance. I especially like that I can use either two vegetable drawers or use one for vegetables and one for fruit. Included is a narrow meat, cheese drawer, too. The side doors are roomy for condiments, butter, salad dressings, etc. Although I can store soda cans on the bottom door shelf, I sometimes can't view, and tend to forget about the sodas because the shelf sits slightly behind the other door shelving. The bottom freezer is divided into two large bins, an ice maker tray, and a pull out top shelf. I find it very roomy. My only concern is that the stainless exterior easily shows fingerprints and needs to be wiped down frequently. However, I'm basically pleased with the refrigerator in general.

The refrigerator is very spacious and good quality of materials. All the shelves are really fancy and good quality. Also is a very low power consuming comparing other brands that I used before. Outside is really fancy. The only thing that I don't recommend is the ice maker machine because is really noisy.

My coverage I had at the time I had a refrigerator when I had a home and my insurance through Farmer’s Insurance at that time covered my parts and labor on my refrigerator 100%. Did not cost me that much more to have it covered through my Insurance which covered me on my liability Insurance on my truck at the time too and did not have to pay much more to have personal property insurance coverage on my refrigerator too. Just a few dollars more every month with my liability insurance every month too. That’s what I did every month too when I renewed my liability insurance coverage on my truck every month too and right now I don’t need to have until I buy another home too which I am preparing to do again as soon as I am able to find again too.

Worst refrigerator ever!! It is built in and came with the house. It was new when we moved in. Within first week, the water dispenser in side by side freezer door started shooting water and ice all over. When I called GE service, I was told to leave freezer door open until repair tech comes out in 5 days. Of course food spoiled and GE did not reimburse. It continued to be defective: was not cold enough, freezer melted food, it leaked from behind and caused mold on the wall and floor of room next door to kitchen, drawers and shelves broke, it made the annoying loud noise that sounded like a machine gun, ice maker stopped making ice and needed to be replaced several times and GE never reimbursed any food loss. Their customer service does not exist!!!

Pretty good refrigerator for the money. Works just as well as you would expect. Storage drawers are kind of cheaply made and no light in the freezer when opened but keeps everything nice and cold and, for me, that is all that matters.

Feature rich, the GE refrigerator is a reliable appliance. Provides varied controls over storage chambers and freezer. Its ice make is quite efficient. Easy to operate and provides good ice choices (crushed or cubed).

It is a good side by side freezer & refrigerator. The freezer is smaller than we would like and the worse part is the noisy icemaker. It is not new maybe 6 years old. The freezer does what it is suppose to do and keep things frozen the refrigerator half has nice separate vegetable bin and meat/cheese bin. The convenience of the milk on the door and other bottles on the door shelves is convenient and gives more shelf storage in the refrig part.

I purchased a counter depth refrigerator online with Home depot. It was expensive but I love the way it fits in the kitchen. It only extends out to just after the counter but has a lot of room in it. It also has a water and ice filtration system which is the best feature.

This French door fridge with bottom freezer is a dream. Shelves are robust and easily adjusted, and one tilt shelf allows more space with a simple sliding motion. Freezer is deep and spacious with a drawer on the top for easy access and organization. Drawers in the fridge keep veggies and fruits fresh for long periods and the interior is very well lit. Both doors open singly for ease of use and the stainless steel finish resists smudges and cleans very easily.

Love the features of this refrigerator but the noise level when it runs is rather loud, when compared to a cheaper version of a much inferior company. Additionally, water filter totally stopped water flow after less than 6 months of use yet my earlier fridge was used 5 years and never needed the water filter replaced. GE is on a timed basis. No debris in it????

Love it. It's stainless steel, runs quietly and has crisper features. It keep the food cold and fresh. The freezer is awesome and it has a lot of room.

Love the bottom drawer freezer with ice maker and love the big size of our unit. Great fridge and freezer space. I really hope it lasts and we don't need to replace it anytime soon.

Replacing water filter could be simpler; noisy when cycling; ice dispenser does not dispense if a little ice is in the ice container; location of the water dispenser is great--I can fill a plastic water bottle with ease; the mechanism one pushes down to dispense ice causes cup/glass to have to be slanted which causes ice not cleanly getting into cup/glass.

The refrigerator has a major design flaw with the temperature control in the front at the top shelf that turns every time you put your arm inside to remove something! Yes, it moves that easily. The company was rude and totally unsympathetic when I called them to let them know of this flaw and implored them to change the design. Very rude about other problems I've had with GE like the oven glass exploding for one. Customer service is awful.

This is easily the best fridge I’ve ever had. The fridge gets perfectly cold and it dispenses cold filtered water. The ice dispenser works great it never gets stuck and it crushes ice. We bought it brand new for about $1,500 and we’ve never had any issues with it. It works today just as it did the day we bought it.

We purchased a GE kitchen package from Home Depot 2 years ago. While the appliances work well, it is cheaply made. The bottom drawer on the range came off the track twice while under warranty. It can not be put back on properly. It is off now because we can’t figure it out. The top rack on the dishwasher constantly slides out. Although we paid a lot of money for these appliances, they were considered a Thanksgiving week deal. Buyer beware, the deals are cheaper appliances priced to look expensive then you receive a deal and realize what you really paid for.

We purchased a GE Monogram refrigerator directly from GE Appliances for ~$10k - PLEASE DO NOT MAKE THE SAME MISTAKE. The first refrigerator arrived damaged. After trying to fix the refrigerator for months but cycling through issues like the water/ice dispenser not working, the doors not lining up, etc., GE replaced the refrigerator.

I purchased a GE Café drawer refrigerator. After just 1 week, it stopped working. It took 2 different people to come out and determine that indeed it is not working. They did replace it. Then after just 3 months, it started to rust and pit. I had someone come out, and they told me I had to call GE warranty. After several attempts, and sitting on hold for 2 hours, I finally got a person. After sending them the pictures and answering 100 questions, I was told it would not be covered because it is in a outdoor covered kitchen. So I went thru all my paperwork, and read everything online, and NOWHERE does it say not for use outside. I have a 100.00 smoker that is 3 years old and looks as good as the day I purchased it. Terrible customer service, terrible warranty and I will NEVER buy GE again.

First fridge didn’t work. Then the second got delivered, banged and scratched up. Now ice maker is making loud banging noise every time ice is trying to come out. It’s over $3000 4 month old fridge and waiting 2 months now for a new ice maker and no new one in sight. Also the beverage cooler doesn’t cool properly a couple cans freeze and blow up couple times a month. Good times.

Long story short, GE sold us a broken refrigerator and won't replace it at no cost. They want us to pay for another refrigerator, so we end with one working refrigerator for the price of two. My husband and I bought a GE Profile French door refrigerator. After a while, it began accumulating water at the bottom of the refrigerator compartment, which was covered by the interior drawers so you couldn't see the water until it started overflowing into the bottom freezer compartment and onto the floor. We had a GE repair person come to our home to look at it twice, and he said there was something stuck in the drain line. He said in the factory, small screws or other things can get dropped into the drain lines, the drain lines get plugged up, and there's no way to fix it. He said it was a known problem. He also said this problem was covered by the warranty, and we should get a replacement refrigerator.

We've had our GE Profile refrigerator for about 2 years. Our ice maker has broken twice. At an expense of $350+ for repairs each time, it's a pain. Expected better from a GE product, which is why we were willing to pay more when we bought it. In addition, we're getting an occasional loud buzzing noise that suddenly appears. It's so loud you can't even hear the TV in the room. The repairman said it's probably a bearing and there's nothing he can do about it until it breaks. I'm sure that will be at the most inopportune time. Will get a different brand next time and probably won't get an ice maker again. Consumer Reports suggests they tend to break more than any other part of a refrigerator.

Purchased GE slate kitchen appliance set 4 yrs ago- made loud noises a few weeks ago & just didn’t cool properly. Had repairman out & said problem was in the ice dispenser pipe & that part was unreachable by design ...so therefore unfixable!! So still beautiful fridge in & out - bound for the trash heap. Makes us sick! Pretty expensive investment for 4 yrs... can’t match it to other brands due to the slate finish (GE specialty) so we will gradually replace other appliances as we can afford to. Not a GE brand tho.

I do not recommend this refrigerator. I spent so much money on it because I thought the built-in Keurig coffee maker would be cool. Unfortunately, this thing leaks water out of the back, into the refrigerator, every time I make coffee, get ice, get water, or just in general I get a HUGE puddle of water that leaks into the fridge, then down the front of the fridge and onto the floor. I am constantly cleaning it up. UGH... Don't buy this unless you fully enjoy wiping the inside and outside of the fridge and floor all day every day. So disappointed.

I am so not happy with this appliance.

I am on my second Brand new GE Profile fridge and neither one have held temp in the freezer section. It is anywhere from - 15F to 23F in a typical day. The water dispenser water is often lukewarm temp and the dispenser is leaky. The inside does not have much space either. I had two techs out to try to fix the first new fridge before it was replaced with a new one. They didn’t know what was wrong with it. I’m afraid I have made a costly mistake.

We had a similar horror story to others here. Our brand new GE Profile built-in fridge (paid top dollar similar to the price of a SubZero) and it broke 3 months later. It's warm in the fridge section (temps in the 40s and 50s which makes food go bad), and 18 to 22 below zero (way too cold) in the freezer. It also leaks big puddles on our kitchen floor. So we can't use the fridge part, only the freezer. And we've been waiting almost TWO WHOLE MONTHS now. Still not fixed with 2 different visits, parts ordered, and so on. Now today, we waited weeks for them to come and they cancelled last minute. Worse they rescheduled a whole week away from now. So we continue to have zero resolution and no fridge for yet another week. Whatever you do... NEVER buy a GE!!!! Crap quality and crap service.

Ice maker leaks and was very noisy from the beginning. Seal around door does not seal. Had warranty work done. Problems came back. Rusty parts inside. Temperature will not properly. 5 years old now. Cost over $1100. Not even good enough for a garage refrigerator.

Our fridge is a smaller 24 cf version, with the freezer in the bottom. We’ve had it for 10+ years with no problems yet. Food is easy to access in both the fridge and freezer. It’s quite economical compared to our previous brand. I like the appeal of the s.s. finish, as well as the hardware that came with it. The only drawback to it is you have to open the door to get access to the cold water tap. I’d buy this unit again, if this one croaks soon!!

We have a galley kitchen & needed a fridge that was ‘counter depth’. We also wanted gray appliances to match our decor. The GE Profile Line Refrigerator we chose makes up in width where we had to cut back in depth. It’s energy efficient as well as beautiful to look at. We couldn’t be happier! It shows itself off every time you open it, there are great lighting effects, even in the bottom drawer, which change color, depending on which setting you choose. The freezer, on the bottom, is also a dream, great ice make & lots of room. We are very happy with our purchase & highly recommend it!

Bought the side by side fridge in June 2017 and have been very pleased. The freezer gets crowded easily and not enough selves to work with. Excellent ice maker and water dispenser. Roomy door storage in fridge and drawers hold large vegetables and packages of meat.

After 7 months this refrigerator developed a fan motor noise that at first was intermittent and then became constant each time the refrigerator motor ran. The technician did the obvious thing and replaced the fan motor, but the problem became worse. We called the technician 3 times over a period of 6 weeks. The technician couldn't come any sooner than ten days from when we initiated the appointments, during which time we had to live with the noise, which became mentally very stressful. This is too long to live with a serious problem that was never fixed, and we ended up buying another refrigerator.

Have had my General Electric Refrigerator about 8 months, brand new. It's very updated, timely and performs well. The temperature as set, keeps freezer food, as well as my usual assortment of basic refrigerator foods evenly cold. Along with a companion G.E. updated electric stove with range hood, this threesome is making a kitchen fashion statement nestled amongst blonde style oak cabinets, and their black easy wipe appliance surfaces. Living in a tornado alley midwestern area with above average storm and excessive wind activity, I'm very much impressed with this threesome's electric holding on and adaptable strength during the rougher stormy weather seasons, especially.

We bought an expensive GE Cafe series refrigerator because it was the only one with a longer lifespan per reports. Thus far, the refrigerator is acceptable, though not as appealing as our 25 year old one that it replaced. The new one's doors are heavy and don't close with a slight shove (you have to consciously and firmly close the doors). The bright back-lit interior is easy to find things in; there's lots of room, though it's not as well thought out as their older ones (the door shelves are quite narrow and dont' hold much on the side with the icemaker). There's a lot of room that could have been used for shelf space, but isn't. Overall, we like it, but miss our old one.

Replaced fan, and replaced drain in first four years. It is difficult to clean The bins, the sides under the shelves and water dispenser are difficult to clean. The fan is again noisy so may need to be replaced again.

This fridge is almost 16 years old and is still working as well as when it was new. It freezes well, has a produce and chiller drawer. The ice maker gives ice cubes and crushed along with cold water. Shelves in the door is also an advantage for things you take out often.

The reason I purchased this fridge was because of the no fingerprints stainless steel finish. It has worked well for the past 7 years so I suppose I don't have any complaints. I'm not thrilled with the way the shelves are set up in the freezer, but you can make them work. Deep shelves in the door are great and can hold just about everything you might use regularly with no problem. Would be nice if the regular shelves slid out for easy access.

I bought this 27.8 CF French door fridge last July through Costco. Right off the bat, the ice maker was not making enough ice. Before I bought it I had a GE fridge and I compared the old one with this new one and everything was comparable, including the amount of ice it makes. I had Ge come out five times to fix the issue of us always running out. The last two times they cancelled the appointment on the day they were supposed to come out saying there was nothing they could do to fix it.

It seems that quality is not a priority. The LED control changes the temp on both the fridge and freezer. Water collects under the freezer and freezes and I have to break it up before it starts leaking on the floor as it has happened many times.

Actually this was the only side by side that would fit in our space without a remodeling job. We are only 2 seniors so that was not a problem. Smaller one was $400 more than the normal one. I use a Food Saver so buy in bulk and freeze it. 1 shelf holds 2 loaves of bread. Refridge side has all the normals just smaller. Works well and no issues. Have had 4 years.

This refrigerator was in the apartment when I moved in last year. My main problem is that it is too small for my needs. I cook all my food and so it is crammed with food most of the time. Then, I have to adjust the temperature up or down so things do not either freeze it the ice cubs thaw. Model GTS115BBMFRWW. F828730. Top freezer. No sure of, size, maybe 18 cu ft?? It works best when I need to grocery shop because it is not so full. Would be better for a person who eats out half of the time!!

Recently purchased. Shelf on door accommodates Gal size. But, in return 1 shelf short :( :( Also on door 1/2 shelf could’ve been made (by cheese tray) like all other refrigerators have. Less room. No allocation in freezer for making ice cubes. Very disappointed.

Our two year old GE Monogram refrigerator broke at the end of May. We called and they sent a repair man out in early June but he was having issues connecting to diagnose the problem and came back the next week. He came back again after ordering a new board and installed it but it did not fix the issue. We had about another ten days for him to come back and tell us that the compressor was bad. He had to order it and this was the end of June. We never received the new part and we couldn't get through to GE. Now it is August 18 and we still have no new part and a $6000+ refrigerator that doesn't work. BEFORE YOU PURCHASE A GE PRODUCT look at their service reviews!! We will never buy another GE product.

We had an old GE refrigerator that stopped working. Bought a new one that had the same specifications (side by side) and apparently assembled in Mexico. It arrived after 4 weeks and during the first month showed overflow of ice and could not be fixed. Asked for replacement, another 4 weeks and the same problem, the technician came and could not fix it. In addition to this problem for which decided to turn on and off for ice making! All the edges of racks and containers are so sharp you have to put tape. Now when you adjust it to the recommended temp everything gets frozen and if you increase one degree it gets hot!!!! Please do not waste your????

I purchased 3 GE (Cafe line) appliances 6 year ago and they have been problems since day one. The fridge: froze all my vegetables, eggs and everything that was in that section. GE was good enough to replace. We are now having problems again whereby it does not keep anything in the fridge cold and have wasted more food. The freezer part works ok. The ice maker is problematic also and we never have enough ice. The Dishwasher: does not clean dishes properly even though I clean it regularly with dishwasher cleaner. It smells when I open it. The gas range: I have had to replace one of the elements in one of the ovens (at my cost). When self cleaning, when it nears the 2 hour mark it starts to make a loud noise, therefore, I have to turn it off and it does not clean all the dirt. I bought these appliances because I thought that GE was a good make. I guess I was mistaken. I miss my Kenmore appliances which lasted decades.

We thought this was a great refrigerator when we bought it in February, 2019 until a few days after we passed the deadline to return it. That is when we started noticing its shortcomings. Here are the problems:

We bought a few new GE Air conditioners, they asked me to review them, I gave an honest review, and they blocked me from posting it, because it wasn't 5 stars and full of all good lies. So I will post my review for all to see here then. Has a few flaws, but works for now. We will never buy another GE product! Pros- When it's cooling, it's really cold, we love that, has some pretty decent airflow, not super loud, easy to install, works great with remote and via phone app.

I recently replaced my 20 yo Kitchenaid refrigerator w/ a GE. What a disappointment. I never heard my Kitchenaid but as I sit in my livingroom, all I can hear is this GE motor. I called Wickford appliance and shared my experience. There will be a 20% restocking fee which is an additional $500 to get rid of this thing. I hate to do it but this humming noise is awful. I have a Bosch dishwasher that is dead quiet. How could GE allow such a noisy fridge? Doesn't this company have a quality control department? What a disappointment and a hefty added expense. Barbara **

Bought a GE refrigerator in 2015 GFE28HSKSS. Many issues like freezer handle coming off, freezer not working, ice jamming, and finally leaking on the bottom. Finally replacement in 2020 in January and it is June and again issues with the current refrigerator. Same thing happening, door handle loose, left door not closing properly so the door alarm keeps beeping. Not pleased with GE products anymore. Purchased extra warranty twice which is not worth it also. I think I would not recommend it to anyone. Few years back GE brand was so popular and being used in most of the household, not anymore. Very unsatisfied.

Rear drain tube freezes up. New drain tube in different configurations. Fixes problem. Motor fan for crisper drawers had to be replaced. GE dishwasher broke last night. Bracket that holds upper spray unit is spot welded making repair very difficult. GE cooktop stopped working and had to be removed for 10 days before repair was facilitated. Will replace with another manufacturer.

I bought a brand new refrigerator and it doesn't work. Since I was in the process of moving and didn't plug in for a week and half store will not take back and GE will not issue a NEW refrigerator. Ge wants to put parts on a brand new refrigerator. If I wanted something I had to work on I would have bought a used one. Customer service is RIDICULOUS. Save yourself time and money and DO NOT BUY GE PRODUCTS.

Anyone else have this problem with a GE Refrigerator... Only 18 months after purchase, one morning we noticed a crack all the way around the water dispenser on the face of the refrigerator door, newer model French doors freezer on the bottom.

We have a GE refrigerator which has bottom freezer and split upper refrigerator doors. It has leaked for years and we had it fixed in Aug of 2019. It is caused by a known design flaw, which the first repair person acknowledged. It was fixed for $400. The work was guaranteed for 30 days and it shortly started leaking again. Service came out, acknowledged same problem, unclogged the pipe which will soon reclog and charged $242. They did not replace the defective parts, which they did the first time. It is not very old. GE product is bad. Service is worse and expensive. We will be replacing a fairly new refrigerator, but not with a GE product.

My side by side refrigerator water did not work. I wrote company and got runaround from could be not full enough to kids slamming door and making insulation fall. The problem is insulation is not thick enough for it and several other people have complained about same problem. They offered me discounts on new fridge or replacement door. I feel problem is theirs and I should not have to pay for something that is factory problem. I’m will never never buy another GE product.

Moved into our 10 yr old home 3 months ago. Two weeks ago we noticed a pool of water on the floor in front of our GE Profile French Door refrig/freezer. After emptying out the refrig and pulling the inside back panel, the defrost line below the coil was discovered froze up - so I quickly hit it with a hair dryer to thaw it out so we could put food back in and call for service. When I first talked with the GE service tech, he immediately knew what the problem was and ordered the part - without ever being here. Obviously these French door refrig’s have a reputation for this problem.

Not happy with any of my GE appliances. They made like garbage. I Had a brand new house built, paid extra for the GE appliance score my kitchen and every single one of them has broken down. The GE stove knobs all have cracked. The refrigerators had to be repaired 4 times in 2 years. Total trash.

We bought our GE refrigerator Model GFE28HGHBWW in February 2015 for over $2000 with an extended warranty. We bought the extended warranty this time because we had so many problems with our prior refrigerator which was a Samsung. Anyhow, when our GE fridge was delivered one of the top doors was chipped, so we had to have another door delivered and that took care of that issue. Less than two years after this purchase, we noticed that our food did not seem to be very cold and the refrigerator was making a loud humming noise so we called and arranged for the tech to come out. There was a problem with the fan and a temperature sensor. Also, a duct tower and and evaporator cover needed to be ordered. The tech needed to come back and install those, which was done within 3 weeks.

Love the color Slate. Love my new Profile bottom freezer fridge but its got a knocking sound every time the fridge starts up and shuts off. What the bleep... You'd think that a brand name Company would get better with the times... I just bought a GE washer not too fancy, ohh my gosh it's noisy. You'd swear there was a plane in the house, but works well to date. For the amount of money we pay it's quite disappointing. The salesman says for the fridge it's part of the starting up process when the gas goes thru the cooling stage and that this was the same??? On the other hand I got the gas Stove and no problems so far... The service is good at the store. The owners are very nice...

GE Freezer Bottom Refrigerator Item# GDE 21EMKES. The refrigerator works great. Ice maker only lasts about 6 months. We have been told it is due to too much water pressure, bad parts and other reasons. Ice maker leaks and then there is a buildup of ice on bottom of tray.

I purchased a GE Refrigerator 3.5 years ago Model # DSE25JGHBCBB Serial # AG 406534 for $2,000.00 at Home Depot. The freezer goes into defrost mode too often causing my freezer food to spoil. I had a GE Appliance repair man come to my house and he told me, "You can buy a 300 to $400.00 computer Board but, I cannot guarantee it will fix the problem." What? Really? W.T.F.? I want a full refund or a replacement Refrigerator of equal or better quality. I have a house full of GE appliances and this is UNACCEPTABLE!!

I have a GE refrigerator with an ice maker that has a metal auger with plastic components that force the ice forward for dispensing. The plastic pieces continuously shatter from the force of the ice, and I've had numerous instances of small pieces of plastic ending up in my beverages. This has happened over 4 years. It's a serious safety issue (swallowing broken pieces of plastic), but GE continues to sell the same part and has not done anything about that component. There have been numerous complaints to Consumer Affairs about this problem, going all the way back to 2009... no effect. GE continues to sell this particular auger to GE refrigerator owners who have had the plastic break off. Shame on them. I'd advise ANYONE considering purchasing a GE product to think otherwise, and pursue another brand. If something so obvious is of no concern to them... something not so obvious would be too, for sure.

We got many problems in my stove and fridge within 5 months of purchase. The burner was not working even the lighter. The fridge got problems in having a water leak at the bottom. To repair the above was taking me a few days. I was expecting that such a brand expected to be of good quality and is not cheap to last years without any maintenance. I am not recommending this brand.

Purchased the GE Profile series appliance suite 2 1/2 years ago and paid over $5000. The products are garbage. Handles falling off, had to replace two broken refrigerator shelves, multiple service calls and lots of frustration. GE does not stand behind their products. All they seem to care about is selling an extended warranty that won't cover anything either.

Fridge was purchased end of October and by mid November had to have service come out to fix ice maker. End of December had to have them come back out to fix ice maker again. The tech said the defrost element went bad. Then tells me it's on back order. Meanwhile everything in the fridge went bad ($350 worth of groceries). He offered $125 to BUY a mini-fridge to get us by until it was fixed. Said part was on backorder and January 13th it was fixed. I was promised $100 for food loss and $75 for compensation for our troubles and to no avail the monies were declined. Customer service's response was "we have already compensated you enough" and was hung up on. Do NOT BUY GE PRODUCTS.

Poor DC Fan motor design. In early 2017, we bought all of our GE Profile appliances including the refrigerator through our builder as part of building a new home. Love the slate exterior. Within the 1st year the noise from the refrigerator began to sound like a jet taking off. GE sent a repairman out and replaced the DC Fan Motor under warranty. Fast forward a year, and the same thing started again. GE sent a repairman out and he did replace the part free and only charged us 1/2 the cost of the trip charge. Guess what, we're into year 3 on this refrigerator and the noise is starting again. I would not recommend these appliances. I know things don't last like they used to, but this is just a poor design. Even the repairman told us that. Apparently, they did realize that the design was bad and have made changes. Doesn't help us a bit.

I purchased a brand new GE Profile Refrigerator March 2019. In early January 2020 it stopped dispensing water and making ice and it leaked water all over a hardwood oak floor. I contacted GE for warranty service and waited more than a week for their repair to show up. The GE repair person told me that the entire door that contained the ice/water dispenser would need replacement. Next, I was told this item was on backorder due to so many of their refrigerators breaking and that it could be a month or longer before they could fix it. Way to go GE. I guess the Refrigerator CEO likes his pay but doesn’t like to do the job he was hired to do.

18 months ago, we purchased five GE Cafe appliances for our kitchen remodel based on glowing reviews. However, we didn't realize that the strips of what we thought were stainless steel plastic at the bottom of the shelves and drawers are actually very thin silver stickers that are starting to come off. We called GE and they said that we were not only outside the warranty window but that even if we were not, the issue is considered cosmetic. A hard pill to swallow on a $3,000 purchase. So buyer be aware.

My brand new GE refrigerator that is less than one month old already needs repair. The ice maker is making ice but not dispensing it. The repair person isn’t available for until next week. Also, the fridge is very noisy and food stored in the door doesn’t stay cold enough. Poor purchase for the money. Do NOT buy GE! You will be disappointed! Home Depot, please consider not selling this inferior product. Buyer beware!!

Had our touchpad controls repaired three times, and guess what it's broken again. I'm at a loss. The refrigerator is only four years old. GE refuses to fix the problem. I need help. I had the front touchpad completely replaced twice. Still broken.

I purchased a GE fridge in November 2019 from Home Depot. Within two weeks the ice, water and interior lighting began malfunctioning. Two visits from the GE Repair man he mentioned that the doors must be replaced. He was a nice guy and seemed to do a good job. Customer service has now explained to me that the doors will be around in march 2020 or so. They will call me to tell me when. I had asked for it to be replaced since we have to buy ice and bottled water now. Here is the issue. It is January 2nd 2020 and we have lived with this defect since the end of November. Now we have to live with it for several more months. Basically I paid to be punished. I do understand that GE has some attractive appliances but just hope that service is not needed. This is where the pain begins.

Had this refrigerator for 5 years now, model number GSE22ETHB WW side by side. Was never pleased with it. Noisy, 2nd time now replacing the freezer evaporator fan motor. I swear I have to defrost it a few times every year 'cause the noise from the fan is so loud from ice build up. When that no longer works, you know it's the motor that needs replaced again. Thought this was suppose to be a self defrosting refrigerator. Piece of junk. GE, you lost my business. Will never buy another appliance from you as long as I live. Customer service is just as poor.

We were having a fridge delivered to us. The window was between 830-1230. 1230 comes around and we had not received a call. I looked up the status on the website and it said we were the next in line. I received a phone call at 14:34 saying that their truck broke down and we would have to reschedule and the soonest I could do so was 2 weeks out. A family should not be forced to live out of a cooler because a company could not do maintenance on their fleet vehicles. The following day I still have not received a phone call to confirm a reschedule. This is unacceptable and unprofessional.

I purchased a GE refrigerator 3 years ago from Lowes. It was over $2,000 and it lasted 3 years. I had Lowes come out and was told it was the condenser. It still didn't work. The next tech said it was the compressor. Parts are never in stock and it took over three weeks for the first part to come in and then another week to schedule service. Luckily I had the five year warranty and was able to get a refund. Others aren't so fortunate. Two other people I know had the refrigerator die after 2 years. The new refrigerators are junk. I wish I would have kept my old side by side. The techs told me they buy older refrigerators due to the better quality and longevity of service. The companies charge a premium and used inferior parts that are meant to break down so you have to continually replace the appliances.

In 2004 we redid our kitchen and purchase a GE 42" monogram refrigerator side by side. One week out of warranty the motherboard went out, to a cost of $700 after paying over $6,000.00 for this piece of crap. It worked very well for 6 years after and then all the problems began. The repair man was here every 1-2 weeks, fixing the same issue which was the fan assembly in the freezer kept freezing up and would not run. We finally got rid of it and called GE. I must admit they were very responsive and offered me an amazing deal on a new one. Big mistake on our part. We were told all the problems with the old model were fixed. NOOO they were not.

Got this refrigerator a week ago - has not cooled. Everything in the fridge had to be thrown out. I have been in contact with Home Depot where I purchased the appliance.... What a run around. I am told that I cannot get a replacement until 12/2/19 which is not acceptable because I have family and friends coming over for Thanksgiving dinner. Extremely upset and disappointed with GE and Home Depot for their attention to this issue.

I spoke to someone in the customer relations department after contacting GE cares. Our GE refrigerator purchased 16 months ago had malfunctioned. Within minutes of explaining the problem GE located my file in their system. They immediately extended the manufacturer warranty as a courtesy. I didn’t have an extended warranty but GE arranged to have the service technician come to my house to repair, what he discovered was a broken fan, in less than 24 hours at no cost. While the likelihood of a fairly new appliance needing repair is rare, the service technician did explain that repairs needed with GE appliances does keep him very busy. I am thankful for their CARE and saving my Thanksgiving turkey!

Purchased a GE Profile refrigerator on 3/14/17. The fan that circulates the air quit. I now have a deli drawer that freezes everything. Why does a refrigerator that we paid almost $3000 for breakdown in two years time. Now we have to pay for repair since we didn’t think we would need repairs after 2 years. Is there a recall on these refrigerators? Will never buy another GE.

Purchased 7/10/12 with a 5 year extended warranty which was extended for 2 years for $349. First the freezer fan failed, then later the main upper compartment fan failed from freezing. A firmware upgrade was done after the second failure to keep the upper fan from freezing by changing fan speed and duration. Both times a diagnosis was done, parts were ordered and the repair was not made for weeks. We were forced to purchase a stand-by refrigerator to keep food cold while waiting for the repair. The unit is now out of warranty and has failed again, won't cool top or bottom. To extend the Warranty for just 1 year is now $349! We have bought a new refrigerator, NOT GE!

I purchased a GE profile refrigerator with water & ice feature in the door in 2017. From the start the ice machine was freezing up and we needed a new door. This cost me over time over $500.00. After door was changed freezer stopped working twice - lost everything and water line froze again. GE sent $75.00. What a joke. Finally they replaced machine and new one froze up in 6 weeks. Tech pulled out unit and broke water line without us knowing - Flood in basement next day. Then went to open the fridge. The handle breaks. Tech said 6-8 weeks for new door. No water & ice for the holidays. They just do not care about their products. They said that I can get another one. I do not want another GE product.

I bought a refrigerator in April of 2019. And by October the 1st the refrigerator computer board had gone out. I contacted GE. The earliest someone could come was 6 days. I took what they had away. They guaranteed that when the technician came out he would be able to fix the problem the same day that they came out, that did not happen. No way possible when parts came from China. It would be another week for a family of 5 plus a infant. We are a family of 6 with a baby that we have to store breast milk in the refrigerator. The freezer does not work either.

Our old monogram fridge stopped working. My husband found someone to repair it. The repair men made money on us without really repaired fridge. So he contact GE service department. So they send someone out and refuse to repair since non GE repair men had done something. So we contact customer service to try to find solution. They got back to us to suggest that they can sell us matching unit. We were very that problem will be resolved quickly.

DO NOT BUY GE FRIDGES. I bought a GE 48' side by side unit in 2018 and when it was installed it was already a non functioning lemon which was not cooling. The tech came and worked on it for 8 hrs and got it to cool (stated it was a freon leak? And not working AT TIME OF INSTALLATION). Now 1 year later it is no longer cooling again. All the food in fridge and freezer destroyed and water all over the floor from the ice melting through the water dispenser. Had to wait 1 week tech to come, another week for new compressor to be ordered and a few more days to install that. It worked for 3 days and then stopped working again and they now want another company to come and pull the fridge out and leave it there until they can send techs out to run a test on the heat exchange system and the evacuator to see where the leak is.

Bought a GE fridge on good referral, still had doubts. Delivered & installed 9/03. 9/26 starts making loud chattering noise in back. Called GE cust service and s/w 'Louise' who has to be either a Samsung plant or the worst cust service rep EVER. Right from the start she was non-helpful to the point of being a wise-**. I called 'em as I saw it and she didn't care for the truth bomb I laid on her. I demanded the Mgr - SEVERAL TIMES - and she actually hung up on me - HUNG UP ON ME! Louise, if you're reading this, if you CAN read, you got what you deserve and I wish I said what I REALLY think of you. Use your imagination if you have one you **. That will be the very last GE appliance I buy because of you, Louise, you! PS: PC Richard took over the service call from your sorry company and not only came 3 days later but fixed it immediately.

My family got a GE refrigerator. It works good and looks good and all was fine with my refrigerator until a metal flat thing sticking out from bottom of it cut my foot when I was barefoot. Be careful that you do not put your foot near the edge.

Bought a 3 year old SEASONAL home that had a GE Profile kitchen appliance package. Almost immediately I noticed that the gas oven wouldn’t reach or maintain a selected temperature. Don’t use the oven that often so I put off the repair. Today the fridge and freezer were found to be totally shut down when a weekend guest arrived. Fridge control board failed. Had the repair fellow also look at the oven when he was there and surprise, control board and temperature sensor failed. Total repairs - just over $1000. Apparently these control board failures are “really common” on these appliances. Good work GE. An embarrassment to the industry.

The freezer drawer on my refrigerator is misaligned. We measured it to confirm and there was a quarter of a inch difference. I didn't understand the directions in the manual on fixing freezer door gaps. I called GE to ask if this was serviceable. They said yes and sent a technician. The technician was extremely rude from the beginning for some unknown reason. Despite this I was as polite as possible. I showed him the issue and he immediately barked this is not his job, and I should have called the store where I purchased the item to fix this. Since he was in a bad mood I didn't want to engage so I said nothing.

Door stop falls apart, causing damage to our counter. In March 2014, we purchased refrigerator model at Home Depot: DSE26JSECCSS. Here is a Link: https://www.geapplianceparts.com/store/parts/assembly/DSE26JSECCSS. The refrigerator door on this model has a major design flaw: the door stop is too weak to stop the door from hitting the counter. After 5 years, the door stop has broken 3 times (the first time within 2 years of purchase). Now with the holes stripped (and unable to hold a replacement door stop), GE says that we have to replace the entire door for $400 + labor! And refuses to cover us under warranty! The whole appliance is on sale for $1100, so $400 to replace a poorly designed door is obviously not worth it.

The Cafe Model that we purchased 7 months ago has had 5 Service calls already. I could tell from the beginning, after 3 weeks, something was not right about the cooling section, because I was throwing away food way too fast. The ice maker would not work properly, and ice started forming in the Freezer section. There was dripping that came out of nowhere one day, behind the fridge. Thankfully, we had put a water leak detection alarm (found on Amazon) behind the fridge, that alerted us immediately.

My GE refrigerator is almost 30 years old. It's not a frost-free refrigerator, but frost build-up has not been a big problem. I usually defrost it twice a year. I have had no problems with it over the years, other than the light bulb burning out. I would certainly buy a GE refrigerator again.

GE is okay for 13 years. It was too costly at the beginning, but so far, it works, and there were no problems. The ice maker is less than good. Sometime it works and other, it doesn't work. It's a side by side refrigerator.

I have the GE Monogram refrigerator. It has the french doors and freezer drawer. The shelves are so narrow you cannot put a Pizza box in there. Hard to get the water because of where it is placed. You have to open both doors to angle yourself with a glass for water from the door on the inside.

I have had this bottom freezer cabinet depth GE for 4 yrs w/ no problems. Wish the filters last longer and were not so expensive. With conscious organization, it holds lots of food. Only other fridge I like is KitchenAid.

The ice maker froze within the first three month. They sent a service technician who had to order parts. It took another week. That turned out not to be the correct part. So I was without my fridge for a month and GE wouldn’t extend the warranty. I will never buy another GE product.

Right after the warranty ran out on my GE Signature Refrigerator, it required a +$500 repair. It does not take kindly to changes in humidity, the spout where ice comes down from ice maker continually freezes causing it to jam.

I was very happy when purchased. It was large and the compartments were great for what I needed. But as time went on the refrigerator began to have build up water in it and I could never figure out where it was coming from. Now my food does not get too cold.

Some of the negatives: ice maker in the door which is opened several times a day which causes ice to melt together and stop the smooth flow of ice cubes. Dumb design!! Shelves on the doors are too narrow to hold anything of a regular size. Stainless steel terrible composition especially in the water, ice output section. Dries and causes stains and stains and stains. Nothing removes them.

Bought the GE slate color stainless steel side by side. Love the color! Old fridge didn’t have an ice maker. Now I have one as well as water dispenser in the door. No fingerprinting is a great feature.

This fridge looked great at first. I am limited because of the size of my kitchen. Now, two years later, the chrome is rusting. The cooling is uneven and it is extremely noisy. I will never buy a GE appliance again!

I have had my fridge since 1984. It runs great and I have not had any problems with it. The freezer is on top and it keeps the food well frozen. I think the key to keeping food properly chilled and frozen is setting the temperature controls properly.

This SS french door fridge with bottom freezer, without ice and water in the door has been disappointing. It's roughly 5-6 years old and it runs constantly. It needed the condenser replaced when it was new. You practically have to stand on your head to get ice out of the freezer. Cleaning the freezer area is really difficult and hard to reach. The crisper drawers break very easily, been through 2 set already and they aren't cheap. Looks like the molding around the doors is now falling apart. I miss the good old days of appliances that last for 25 years. On a positive note, the plastic cleans up real nice.

This GE slate fridge has frozen up numerous times and ruins my produce, my yogurt and many other food items. They changed out a part 2 years ago and said it should be fine but it still freezes up every couple of months and lasts for months. Also the accessory parts such as the drawers and the light covers are made of a lightweight plastic so they break real easy. My matching GE stove slate paint is peeling in the top area. It looks horrible. Needless to say, I will never purchase another GE appliance in my life!

I had a very limited budget when I bought this refrigerator. The refrigerator is just perfect for two people. I think it may be too small for a larger family. The drawers could slide easier. It has always been louder than I think it should be.

Don't break the inside shelves. The replacement parts are outrageously expensive. They are easily breakable when cleaning or removing to clean. One of mine became brittle and just fell apart. They are hard plastic but GE thinks they are gold.

I believe in GE products. Have purchased them for some time and very reliable and well built. I have purchased a washer and dryer from Home Depot and luckily right before tariff hit so I feel I got a great deal based on price and product.

Everything about this appliance is very nice except for two things. The water and ice still has a strong plastic taste. The second thing is the printless stainless steel doors do as advertised but the door handles are fingerprint magnets.

The water line freezes constantly. A heater had to be installed and still the water line freezes. The interior space is poorly designed with cold spots causing freezing. The appliance is very noisy, especially when making ice.

The freezer on this unit fills with ice build up on the bottom. We have to removed the freezer drawers at least every month to 5 weeks and thaw the ice that builds up on the bottom shelf. In this day and age, this should not be an issue.

Interior plastic molding on doors and vegetable bin started to deteriorate after only 4 years. I now need to replace at considerable expense. The doors are very noisy to open and close. I am away for long periods and with everything unplugged except the refrigerator, my electric bill is still over $50.

Purchased product for install in March 2017. Had a total nightmare experience with Profile refrigerator randomly spoiling our food. Extended warranty company horror story made better by GE. Tech attempted repairs 8 times at no cost to us. GE replaced unit. Second unit did the same thing about one year into ownership. One day noticing eggs smell funny and bought thermometer to monitor temps. Climbing into the 58-60 degree range. Called service, attempted repairs, one month later, unit declared dead and replaced a third time. Third unit no cool within three days. This is after we just bought a whole fridge full of food. So we ended up being out at least 700 in food over the course of this thing, without refrigeration for several months, but at least customer service was helpful.