Frigidaire Refrigerators Reviews

Just be aware that Frigidaire ice makers appear to be a known problem that was allowed to go on for years. I don't know if they corrected them in current models but this particular design was used for many years and they fail miserably. I'm about 4 years in now and it's basically useless. I've bought new parts, replaced the whole ice-maker etc. It still isn't reliable and often dumps water all over the place; very poor design. Buyer beware. I will not be buying Frigidaire products in the future.

The display panel on our refrigerator went out the following year after our purchase. The retailer we purchased from has been out three times trying to fix the issue, which has been going on for a year and a half. Finally I called the manufacturer today. They stated that because it is past the one-year warranty they will not do anything. It doesn’t matter that I have documentation that this issue happened within the first year and that we have been working with the retailer for a year and a half to try to get it fixed. Their solution was that we pay to get it repaired and after 30 days if there are no further issues they would be so kind to let us purchase an extended warranty. I don’t think It would be appropriate for me to say what I would like to tell them to do with that offer. I will never buy another Frigidaire appliance and I would not recommend Frigidaire for anyone.

My mom bought a Frigidaire Stainless steel fridge from Lowe's on 9/2015. Within 4 months, ice started to form around the fan, you knew when the fan starts making noise as it scrapes against the ice. Make a long story short, this has happened about every 4-5 months since the day we bought it. We even purchased an extended warranty, called customer support, but they wouldn't do anything.

I have had this fridge for about 2 years. Ice making is terrible, it will make ice when it feels like it. Has not made ice in 3 months, new filter cost me over $60. Have always changed filters in a timely manner. But still makes ice when it feels like it. Now a noise in the back has started. Sounds like a switch or valve opening and closing over and over... Customer service was very unhelpful as normal. I have a gallery dishwasher as well, has been replaced 2 times and the 3rd dishwasher has been repaired once. Overall my experience has been very poor for the money I have spent. Seems like no one wants to take responsibility for the poor quality of the Frigidaire stuff.

I purchased a refrigerator from Home Depot in July 2018. The day of delivery I noticed a popping sound so I called Home Depot immediately. They came out the next day and they said it needed to be leveled. The sound went away until 3 weeks later when it started to pop again and the refrigerator stopped working. I called Home Depot and the referred me to Frigidaire. That turned out to be a waste of my time. They said they would send out a tech from my local area. 4 days later we got the repair and the refrigerator worked again.

I am 67 yrs. old and can honestly say that Frigidaire exhibited the absolute worst customer service I have ever encountered. I own and operate apartment complexes in Pittsburgh. Bought a fridge through my supplier to replace a malfunctioning unit. Right out of the box, the interior light was out. Thought the bulb was missing? Removed the lens/cover to find the LED light bulb faintly flickering. So dim that if the light cover had not been removed you could not notice it. My supplier and I both contacted the Frigidaire service center. They would not send a service tech out to fix it and stated that since there was a dim flicker that as far as they were concerned the light was working. Will not buy another Frigidaire brand, ever.

Bought the entire Gallery series for my kitchen. Dishwasher broke after only 5 years and replaced. New dishwasher leaves dishes wet. Refrigerator ice maker had to be replaced only after 3 months. Refrigerator compressor started making loud knocking noises after 3 years and ice maker not working again. Even repairman tells me Frigidaire are the products he receives the most calls for. I’m not putting out any more money on these horrible appliances. I’m hoping they just completely break so that I can buy new ones from a different brand. Advice to anyone in the market for appliances, stay far away from Frigidaire.

Bought refrigerator model lfss2612tpo in March 2019. August 2019 it started making loud noises. Called Frigidaire 4 times on refrigerators loud & repetitive popping and knocking sound, very disturbing & nerve racking, day and night. Recorded sounds on my phone and played it back to the appliance people frigidaire sent out. I told all of them, "Fix it or replace it." The 4th one that came out called Frigidaire and told him the sound it was making. He wrote down on the work order "knocking noise is refrigerant passing thru evaporator as par frigidaire normal". A loud repetitive noise is normal??? Frigidaire doesn't want to fix the noise. It's now 11 months old and same noise. Warranty gone next month. Response from frigidaire people "SORRY FOR YOUR PROBLEM". FRIGIDAIRE IS A SORRY PRODUCT.

Purchased a refrigerator with an icemaker in the spring of 2016. In June the ice maker stopped working. I paid almost $500 dollars to replace the housing of the icemaker. It's 7 months later and the icemaker has stopped working again. Appliance repair was here today and said the icemaker is done. It would be another $500 to replace it. I will not pay to repair it as I'm not confident of its lifespan. This is the second time I've had a house with Frigidaire appliances. Will never buy again.

I have had my refrigerator for about 1 and a half years. The company that I got the set from have been awesome. But the ice maker and Frigidaire not. The ice maker has been replaced. The circuit board have been replaced. It will work fine for a about 3 or 4 months then it quits. The company said I should have gotten the extended warranty. Do not buy Frigidaire.

I purchased the best refrigerator that Lowe's had and this was the Frigidaire Professional model. I figured if I spent the most and get the best but what I got was a bucket of lemons. The ice maker has an issue and it is inherit to with all similar model Frigidaire ice makers of this type. The company obviously knows about this. When you call up they try to play naive but of course they do know about this because if you look on the web you see complaints everywhere. The ice maker freezes in the back. The gear will not turn once it freezes and therefore you have no ice on the top ice maker and you have to defrost it somehow.

We have needed repair on the ice maker four times in two years. Completely unsatisfied with our purchase. We purchase all Frigidaire appliances when we remodeled our home and love the look. However, the fridge has been a nightmare. We kept our old fridge (10 years old) in the garage and have never had a problem. Frigidaire should recall and replace, because we as others have said, will not purchase from the company in the future.

We bought a Frigidaire Gallery refrigerator in June of 2016 to compliment a complete kitchen renovation. Here we are in January of 2019, 2-1/2 years later faced with $1000 in repairs. The refrigerant has leaked out and the refrigerator and it will not longer cool adequately. We called the service department at the dealer where bought it. They looked at the issue and said it could not be fixed. After lengthy non-committal discussions with Frigidaire service, they insisted that we use a different company to inspect the refer. We had to pay for the $95 service call. This company found that the unit could be fixed for $890. This is to repair the freon leak and also includes the parts and labor to replace the control panel and display which had also failed. So we will spend more than $1000 to keep this supposedly "high quality" appliance running.

This refrigerator freezes everything. I have had 4 service calls and it cannot be fixed. Frigidaire will not replace or fix the issue. My food freezes and has to be thrown out. My ice makers which I have 2 will not stop making ice so when I open the door the ice falls on the floor. My product was bought in November 2017 for a new home. We moved in April 2018. This product has been used less than one year. Do not buy their products. Junk!

I purchased a Frigidaire Gallery bottom-freezer refrigerator in 2016. Less than a year later, the door ice-maker stopped working. They put in a back panel to fix problem. Was told this is a common problem with this fridge. Towards end of 2018, ice maker broke down again. Fortunately, I had an extended warranty. The repairman came out twice, replaced front panel, but that did not fix the problem. I called extended warranty for a different repair center, since the first guy appeared to be at a loss. Weeks later, another repairman came, ordered a new bottom panel and installed it some weeks later. However, he found that another part was still needed. When this part arrives, fridge will have to be turned off 48 hours. During that time I will have to clear everything out of fridge & freezer, and we will have to eat out.

FGHB2868TF1 SERIAL# 4A74408209. To this day I'm still getting the notification to replace the air filter. The customer service rep ask me who told me I needed an air filter. She couldn't even tell me if my model actually had an air filter. Not to mention it cost $65.00 every 6 mo. to replace the filter.

We furnished our new home with all Frigidaire Gallery appliances. Happy with all appliances EXCEPT the Refrigerator which has been a complete disaster. First the icemaker in the freezer had to be replaced after 1 1/2 years. (STILL HAS NEVER WORKED PROPERLY.) Next the icemaker in the top for the door service quit working. After service worked only short time, then quit. Decided not to spend money to have it fixed again, so just left it turned off. Now the bottom icemaker has quit again and also the entire freezer section has frozen over. How great is it to have a refrigerator with 2 (TWO) icemakers that neither of them work. I am retired and in my entire life have never seen an appliance built as bad as a Frigidaire refrigerator. Called the company and got the standard reply "wish we could help, you need to call a serviceman.

My Frigidaire refrigerator has been a bad experience. The refrigerator functions fine but everything plastic inside is poor quality. And I should state that my wife and I are retired and it is only the two of us at home. Anyways, the plastic shelves on the door started to crack within 4 months. The plastic above the crispers cracked because the frame was not strong enough to support the crispers. Then the crispers cracked at the handles because of both poor design and flimsy material. My 25 year old refrigerator that this one replaced is used as a second one and is in excellent shape compared to this one. I would hate to think it will outlast this newer one. Will not purchase Frigidaire products again.

Fan quit after 7 months leaving the refrigerated section useless. Had to wait 4 days for a service call then an addition 5-6 days for an in stock part to be installed. Customer service was a waste of time. Will not buy a Frigidaire product again.

Bought an apartment sized fridge less than 3 years ago and had nothing but trouble with it. There was a constant wheezing noise and after both fridge and freezer stopped working twice I decided to purchase a more reliable product. On both occasions I had to discard all of the food because it had defrosted while I was out and the items in the refrigerator part were warm, almost hot. Cost of lost food was at least $100.00 each time.

I bought my mom a refrigerator for her birthday 5 weeks ago. It has not work since the first day. I call Home Depot. They told me to call Frigidaire. I call Frigidaire. They send someone to fix it. Still won’t work. It’s been 5 weeks. My 75 year old mom don’t have a refrigerator. Home Depot don’t care. Frigidaire don’t care.

I bought the entire Gallery line from Frigidaire in December of 2013. After about 2 to 2 1/2 years the icemaker quit working in the refrigerator. I have been trying to get this fixed for the past 2 1/2 years! No one knows how to fix it. It decides to make ice every so often and then stops. Maybe it will make ice for a couple of trays, maybe for a day, maybe for a week, maybe for a month--it's anybody's guess. Currently it is not working again.

I have had the worst experience of my life with Frigidaire customer service and with an order for water filters. When I had my Frigidaire refrigerator delivered, I went online to register it. During the registration process, there was an offer to order 3 water filters for $88.46 plus tax. I ordered those and was immediately charged $95.23 for the order but, after several days, I had not received any shipping information. I called Frigidaire customer service and they said the order had been lost and that it would take 2-3 business days for them to look for it and that they would call me with an update. I never heard from anyone so I called back and they just continued to say they had not found the order.

I am writing this in reference to a Frigidaire Refrigerator that I purchased in March of 2018, not even a year old. The thing has been nothing but a nightmare from day one. It runs so loud and Sears told us that was a normal, so, I thought we would go on and hope for the best. Only to be sitting here waiting for someone to look at this, as it now Will Not Keep anything cold at all. The company said they will try to find someone out here to look at it in the next day or so, well WHAT do you DO about the lack of keeping the food cold until then?

Our 15 month old Frigidaire side by side Gallery fridge caught on fire. Flames coming out the bottom near compressor. My wife was there and heard noises and then saw the flames coming out from under the fridge. She luckily got it unplugged and got out the extinguisher. We were out of town the days before that and if no one was there it would definitely have burned the house down. I see many cases exactly like ours and that Frigidaire will not do anything about it. This is crazy. Clearly should be recalled and a super serious safety issue. United States is not protecting people. If it would have happened at night we could have been killed.

I bought a Frigidaire Gallery refrigerator/freezer in April of 2016. Under the 1 year warranty. Within a fourteen-month period, the ice maker had to be replaced twice and the auger replaced once (it would stop producing ice just about every 6 months). We were told by the repair technician that the seals were not very good so the last time he came to replace the ice maker, he double sealed it, which worked for about a year.

I purchased a four piece Frigidaire appliance set earlier this year. The ice maker has not worked in 2 months. They have sent someone out to repair it three times now and it still doesn’t work. They are sending another repairman out to fix it again. The problem is the computer board says it’s working, but it never makes ice, so they will not replace it. The staff is extremely rude including the supervisors and say as long as they send someone out to my house they are doing what they need to do yet I haven’t had ice in two months. Buyers beware of this brand as it’s not what it used to be and the customer service is the worst I’ve ever dealt with.

Just bought a stainless steel Frigidaire from Lowe's in July 2017. Terrible ice maker. Have to either shake the hell out of the ice bin or take it out and empty contents to stop clogs every week. Upset because people work too hard for their money only to have a manufacturer sell a product that is a figment of their imagination...wish I could do that in the real world, sell ** craftsmanship, hell I'd be a millionaire too.

We replaced a GE fridge of 21 years with this one. Although our old GE was still working well, it was getting quite noisy. So, we purchased this Frigidaire, only to discover that, even brand new, this unit is even more noisy than the old one, with a few added 'cracks and gurgles' besides! Their warranty sucks, and it is already obvious that this crap won't even last a quarter of the time our GE did. What a bad investment!! Not Happy!!

I am a disabled person with limited abilities. I purchased a Frigidaire refrigerator model # FGHF2366PFAA, SN # 4A6020366PFAA on 7/13/2016 for $1698.00 along with the extended three year warranty which cost an additional $125.00. Problems with the unit started occurring September, 2017. Below is a list indicating the problems and dates technicians have come to service the unit:

I bought a Frigidaire refrigerator in February 2018 and started having problems 6 months later. According to the tech person who came out, who has no ties to Frigidaire and is a reputable service, says it is a coolant leak. He recommended requesting a new refrigerator. He's tried to find the leak on Oct 10, Oct 17, Oct 26 and Nov 15 and can't find it. Now Frigidaire wants to solder in different tubes vs giving me a new fridge and will only extend my warranty six months. When I spoke to the warranty department, they said the warranty only covers parts, not a new refrigerator. I've lost time off of work and food in my fridge which they will not pay me for. My past refrigerators have lasted me at least 10 years. I will NEVER buy FRIGIDAIRE again. Beware my friends!!!

The refrigerator and the dishwashers are very cheap. And when they break all they want to do is tell you where you can purchase the replacement parts. Even during the warranty period. I would strongly not recommend anyone purchasing any of the Frigidaire products.

We purchased a freezer/fridge unit on Aug 2018. On Nov 2018, the unit stopped working (no temp/no light)... Called Frigidaire/Electrolux to coordinate with local repair shops... Near impossible to schedule. Lost time from work waiting on repair. Food went spoiled. DO NOT BUY this brand! Customer service is nonexistent; the staff and supervisor are incompetent.

Won't keep temp but display doesn't change, piece of garbage!!! Had to purchase external temp monitoring system. 2nd time someone has had to come look at it. Refuse to keep paying for junk. Never again will I purchase anything from Frigidaire or Big Sandy! It's only 5 years old and cost 2200.00!!! We were on a long weekend vacation when we came home to it not working. Threw everything out and defrosted my frost free refrigerator, then it ran for 2 more weeks and we are back to square 1. They want me to pay 110.00 for diagnostics and 80 bucks an hour for the repair guy. No way.

Have a two year old refrigerator that I purchased for a new home along with six other products. I wouldn't have another Frigidaire product in my house if they gave it to me! About two months after getting the refrigerator, we started having trouble with the ice maker. I took out an extended warranty (another big mistake). I call Frigidaire and they sent a "so called repairman" out to look at the ice maker. He ended up putting a string and taping it up on the back of the refrigerator to hold up a water line. Had to call him back because ice maker still not making ice.

For a family I would not recommend. Upper ice maker takes 5 days to fill up. Lower ice maker takes 4 days to fill up. Not user friendly for children’s cups or water bottles. Water tray does not stay stable. Water drips all the time fills tray up overnight. Temperature control on door does not show changing temperature of fridge or freezer. POOR DESIGN.

This is my first Frigidaire refrigerator and I was excited because of the cool name. But within two months, I got ice in the motor, and the refrigerator door gasket was coming off the door. The repair guy unfreeze the ice in the motor and declared the door gasket rotten and needed to be replaced. However, within the next one and a half year, I had to call them 7 times because the gasket kept coming off. Different repair guy tried different things -- lubricant on the gasket, extra sealant on the door side, replaced the gasket and finally replacing the whole doors, both the top and bottom one.

Purchased this refrigerator on 9-8-18, less than 1 month later the ice maker started to make less and less ice. Now 2 months since purchased the entire fridge stopped working. Call service and they set up an appointment for the very next day (today). Tech advised the compressor and electrical boards are dead. He would order the parts today and let me know when they come in. I'll keep you posted as to the repair. But, based on the other comments I hope I haven't wasted my $1K.

Worst chirping noise ever. Do not even consider bringing this brand into your home - it is a defect and 3 repair persons have confirmed the same. The noise is a non-stop high pitched chirping coming from the compressor and it is simply awful. Don't buy, Frigidaire or Samsung, total garbage.

We purchased a Frigidaire Professional fridge 6 month ago. Both crisper drawers are now broken and unable to be used. The plastic moulding that holds the wheel in place that allows the bins to move in and out had cracked and broken off. Called customer service and advised as to the issue. I was told this is cosmetic and not covered under the warranty. How a defective shelf moulding and broken wheel are cosmetic is beyond me. This refrigerator has been well cared for and used correctly in one home, this is not an overuse issue. Don’t be fooled, do not waste your money, this should not happen to a 6 month old fridge.6

I built a brand new vacation rental this year 2018. Last year I bought two 2017 Frigidaire side by side refrigerators, one is in a second kitchen in my house and the other one is in another vacation rental I own and I have bought at least 1 new refrigerator a year for the past 7 years and in the past never had a problem with Frigidaire till this one. I bought it (model# LFSS2612TF) in July but it sat in the house unplugged till I got a Certificate of Occupancy Oct 1 and I was staying in the house getting it ready to be a vacation rental the noise is horrible. It actually woke me up at night when sleeping in the first floor master. When I finally got the repairman out to look at it he told there is the copper tubing issue and also no insulation to drown out the sound. Mine is being replaced by Frigidaire due to a faulty seal and I do not want this model again.

We were building a little cabin and I bought my appliances in May. I didn't actually get into the cabin and start using them until October. I noticed that the refrigerator made a horrible popping and cracking sound very, very loud. I called Frigidaire. They sent someone out. The gentleman said it's a design flaw. They know what's wrong. It's the bad tubing in the back but they refuse to acknowledge or repair so I called Frigidaire again. They send out another repairman. He said the same thing. It's caused by the difference in the cooling system In the Heat of the room or something and it makes this God awful noise. Frigidaire refuse to do anything because they said as long as it was keeping my food cold that there was not a problem with it. I can get no response or any help at all from them and I wish I had never bought any of their appliances!

This fridge is about 8 years old. It's been making a clicking noise for as long as I can remember. The manual says noise is normal. The other day it just stopped cooling and freezing. I called a repairman and told him about the noise. He says the compressor is gone and it would cost $800 to repair it. I went out and bought new one for $900. Needless to say IT IS NOT a Frigidaire. I know things break but this was a little too soon.

Look for a different brand. I purchased this freezer October 15, 2017, from Home Depot., as a storage freezer to supplement our kitchen unit. It failed Labor Day, Sept. 3, 2018. I lost everything in the freezer, including a half beef from a local farm, around $800.00 worth of frozen goods. Things break, I understand, so I really do not want to trash the product too bad, as the defective $28.00 imported cheap thermostat is in almost all brands. The REAL problem was with Frigidaire. 1.5 months to fix it. As they rely on local repair people (who in my area are hard to find and very busy) I understand it can take some time. I called and spoke with customer service at Frigidaire five different times and suggested it would be easier to send a replacement freezer as time clicked away without use of this unit. They would not even consider it as it was “repairable”.

We bought a brand new home in Aug, our refrigerator worked 2 weeks, I have been in contact with Frigidaire (Electrolux) 12 times, this by far the worst experience with appliances I have ever had. They will not replace your appliance when broken, you have to go through along tedious process of wasting your time to find out that you are only covered for part repair until they seen your appliance non-functioning, after you have to wait for upper management to give ok for replacement. This took a week. I have been out down for product replacement a week ago. Still have no refrigerator, called today to find out another third party would be contacting me for delivery. I asked for their number and was given the wrong phone number. I've been without a refrigerator for 10 weeks, missed work for repair to come 3x and I have two small children. DO NOT BUT ANY PRODUCTS FOR THESE MANUFACTURERS, THEY ONLY WANT YOUR MONEY.

This is by far the worst company to deal with. And you cant talk to anyone other than the customer service people. All phone numbers route back to them. I never got callbacks but one time in the 6 months this has been going on. I have a warranty thru the purchase of our house we purchased thru Allen Homes for a double wide modular house. Their warehouse orders thru Frigidaire. The freezer, and fridge went out in June 21, 2018 and it takes 2-3 weeks to get a service person out that all goes thru Frigidaire. The fridge was deemed non-fixable in Oct 3, 2018 after they came out 3 times before, to fix what couldn't be fixed. We are still waiting on an ok to get a new fridge since this is not a year old yet. Still no calls back from Frigidaire people, and were in Nov 7, 2018. Beyond unreal. Not saying Frigidaire is a bad product, but we got a lemon for sure on this one. So where is the customer service help?

I bought a fridge in April. Broke in November. Service never contacted me to fix. The fridge was DEFECTIVE. Had to buy a new fridge. DO NOT BUY THESE PRODUCTS. Horrible customer service. No one in customer service speaks clear English.

Purchased a fridge on October 2018. The 16 cube. Great running fridge and freezer. Nice room inside for food. My mild dissatisfaction is it is a bit noisy. I know that it says it does make some noise on startup from cycling in and out. The outside is a nice tough texture.

We received this fridge when purchasing a house with new appliances. After having moved in we found the fridge was not working on "day 1". It was a new fridge never used but because the process of purchasing and moving in was so long it could not be returned to the store. We called Frigidaire about how the fridge was not cooling and was new. It was under warranty and they said they'd have it repaired. I argued for a new fridge as no one would want to repair a new fridge right away. They would not replace it and forced us to have it repaired.

Purchased Refrigerator 10/14/2015. Ice maker replaced 10/23/2015. Then it stopped working 6 months later. Called Frigidaire, they wouldn't help. Handles have been replaced 2 times. Tray holder broke and had to be replaced. They are made of thin plastic. Yesterday 10/28/2018 water started running out of ice maker all over floor. Had to cut water off to refrigerator, so I can't have water in kitchen, or use my dishwasher. I am a senior and can't afford a plumber. WHERE DO YOU GET HELP WITH THINGS SOLD and you don't have money to buy again?

We purchased a higher end Frigidaire Professional Series refrigerator freezer. Our first repair was within the first few weeks of ownership. Because of ongoing repairs on this unit, we paid for an expensive extended warranty through Electrolux. This time, our refrigerator went out on Sept 30th. We live in Florida where it is 90 degrees daily. Electrolux told us they ordered the part back on Oct 1st. We were set up for repair on Oct 4th. Every 3 days Electrolux calls us to tell us the "part is on order." It is now Oct 27th. Nearly 4 weeks without a refrigerator or freezer. Just received another call saying the part should now be shipped Oct 29th. I suspect that we will get another call on Oct 29th telling us that the part is ONCE AGAIN back ordered.

Our refrigerator came with our new home purchase. We are two years in. Any Frigidaire item we have including our stove and oven is bad craftsmanship’s. The fridge has cracking inside now against the back wall. As well we have cracking on the left side. The ice machine, always makes an odd noise, kind of like an old fashioned popcorn machine. The oven which this is not about is scratched, the black top had to be cleaned everyday and now has stains in it. I get we use it, however, all my neighbors having Frigidaire units have same issues. Overall, the products they make are of poor quality and the warranty a joke. Never again buying anything they make.

I purchased a Frigidaire model FFHS2312NS2 5 years ago. No issues until the motor caught fire yesterday 10/18/18. Good thing I was home. The warranty expired and Frigidaire was not concerned. The overall experience was enlightening but I will never buy another product from Frigidaire.

Purchased the entire Professional series of appliances, refrigerator, stove, microwave and dishwasher. Within first year, the freezer started making a loud buzzing noise. Called for warranty repairs and it was taken care of, we thought. A year later, the same problem. This one was now on us for repairs, so we had it done by a service company we had known and used in the past.

I purchased a refrigerator and after 5 months it stopped working. I called the customer service number. They told me they did not have to cover anything but would send someone out as “a nice gesture”! Huh?! They send 4 different techs out who had no idea what the problem was. This was 2 months ago. Still not working. They told me to fight it out with Best Buy. Even the manager from Best Buy called on our behalf. The customer service rep hung up on him. Twice! I have lost so much food and not to mention time off from my job when their incompetent techs come. The one tech told my husband, and I quote, “if you swear at all, I will leave. I am not slow to swear so neither are you.” Huh?! This is my house. They have the worst customer service reps, the worst techs and the worst products. Buy anything but Frigidaire!

I just would like to share my bad experience of Frigidaire refrigerator model FFTR 1821TW and in dealing with its services. We bought the new fridge from Home Depot for our tenant and was delivered on August 10, 2018. Perhaps just was our bad luck or inferior quality, after one month use, the new fridge suddenly failed to cool down. Our tenant complained to us that entirely load of food was spoiled and had to be thrown away. But we didn't know to get it fixed was nightmare! After several calls to the service, we got our first appointment on September 25. The technician come down to inspect the problem. He identified that fan in the fridge failed to work properly and told us that he needed to order the new part and come back again.

After saving my money for a long time, I purchased an 18 cubic foot refrigerator at Lowe's in April, 2018. The day I got it I heard popping noises coming from the freezer unit. I notified Lowe's and they referred me to Frigidaire. My nightmare had just begun. They have sent 3 different service companies out to my house over the past 6 months. All say the popping noises are normal. I have stacks of papers detailing my phone calls to Frigidaire. All of them stressful, frustrating and never leading to a resolution.

Home purchased with a new Frigidaire Refrigerator. Eight repairs later, still makes Popcorn sound. Ice maker is off, and this is only when compressor is running so not defrost cycle. According to Electrolux tech support this is normal. Perhaps I have idiot stamped on my head.

Less than two years ago we purchased a small Frigidaire refrigerator (Model #FFTR1821QB9B Serial #BA70710819) at the local Lowe's. We were going to be gone for an extended time, so we unplugged it to save power/electricity. Upon our return and plugging it in, the freezer worked fine, but the refrigerator did not function properly. Of course we didn't find this out until the salmon I purchased two days earlier began to reek. Come to find out that the blower fan motor went out... $300! And of course our 2 yr old refrigerator had a 1 yr warranty. There is no excuse for a major appliance not to last 5 yr or longer without major issues. I will not buy Frigidaire nor any other Electrolux product in the future. I'll buy American instead.

New fridge and prior to 2 Years it stops cooling. Call Frigidaire and they refuse to help. I persist to speak to management. They refuse, will hang up on you or transfer you to a dept whom isn't management. The girl who answers the 1-888 # is rude and will give you attitude. I've never left a review in my life and am in complete disbelief at the lack of caring and 0 help. The only way you can get help is if you take a Certified Frigidaire course so that when you have a problem (and I guarantee that if you buy a Frigidaire you will) the certified technician calls the helpline. Technician give Frigidaire his Certified #.

Two times within 13 months my Frigidaire Gallery refrigerator showed the display of "SY EF" and then broke down. Both the freezer and refrigerator portions stopped working and I lost all food items. I have had an extended warranty contract on it since I bought it in 2015. When I called for service, on both occasions, I had to wait over a week for a contracted repair person to obtain the parts in order to repair it. On the first occasion, I email the President/CEO in Switzerland. I never even received a reply. This time, I emailed the President/CEO in North Carolina. His secretary called me to say they will not provide funding for the cost of lost food items. She also told me that since I had only purchased my extended warranty contracts for one year at a time, the two breakdowns would not even be considered. Each incident was on a separate contract. She demonstrated no concern or compassion towards the expense or frustration.

Three service calls made for wildly fluctuating fridge and freezer temps, inoperative cooling fan motor, temp sensor, inoperative ice maker, ice maker leaking, ice maker freezing. No help from the Frigidaire company.

My frustration is that I could not find a single doored fridge that opens on the right side (hinges on the left). Yes, I am 100% sure my door is not reversible, contacted Frigidaire and they advised the same. Seems like this is the new trend with single door fridges. I purchased a fridge that has no ice or water dispenser so no special connections in door, but still I cannot reverse the door. I googled lots of different brands and they all seem to have the same issue, yes this is an issue. There is no choice of which side you want your door to open when purchasing. My whole kitchen is on the right side, my fridge opens to the wall and the door hits the granite countertop Island because it opens the wrong way.

Thumping noise from day 1. Frigidaire sends tech out. Tells me there is no problem and the noise should go away. Offer extended warranty. Why buy one when my problem wasn’t fixed? Unit died within 2 years of new purchase. I never had a refrigerator before that needed any kind of servicing. But this lump of crap made noises from day one and the Frigidaire contracted service guy says it’s not out of the ordinary and will probably go away... Nice... In addition to the noise the door seal had to be glued back in place a number of times. My recommendation... Stay away from Frigidaire.

Don’t buy Frigidaire. Have had ice maker worked on 3 times in 1 year. Now again just OUT of warranty. Frigidaire won’t stand behind an obvious design flaw. When I called was told it wasn’t covered. When I said I wouldn’t ever buy Frigidaire again was told that was fine by the customer service rep. Well I won’t and I will make it a mission to deter anyone I know from buying Frigidaire product.

Frigidaire FFTR202ITS0 purchased February 2018, Windsor Tepperman’s started making popcorn noises in the first week each time the fridge clicked on to cool, noise has now graduated to a full several minute long KNOCKING at the door. Loud sound accompanied by popping sounds. I've spent over 40 hours in the past 4 months on the phone, sending emails and meeting with 4 different repairmen and each time Electrolux keeps saying they want another opinion despite the repairmen informing the company the fridge needs a compressor and seal replaced at an expense greater than just exchanging the 5 month old fridge Electrolux had refused.

We bought a french door gallery Frigidaire about 2 1/2 yeas ago and had issues from day one with the ice maker. They came out to fix it 5-6 times. We did not have ice for almost 6 months. Then in the back of the fridge part under the pullout drawer, ice started to build up. I broke the ice away, melted and did this a few times.

For the first year having the fridge it was fine. Some of the plastic holders for condiments are starting to crack. Ice machine gets stuck every once and awhile. Overall ok. This last week the Frigidaire gallery model # fghs2631pf4a lit itself on fire in the middle of the night. The fire department put out the fire and we had a repair man come out to see what parts it is that lit the fire. It was the start device and the start capacitor located near the compressor. I called to let Frigidaire know that their fridge had lit on fire. Since there are no recalls currently and my fridge is over a year they said they just could do nothing and didn’t care for the information. So if you buy Frigidaire realize they don’t stand behind their products nor care if they are safe in your home.

We bought a French door refrigerator, electric range & microwave 4/2014. Fridge tag shows mfg date 4/2014 in Mexico, fast huh? My husband bought the extended warranty, something we never do, but a good thing for this junk. The refrigerator was so loud & made a clicking noise (everything that happens I video/audio with my iPad). 1st service call: they have a foam panel UPSed to me for the back of the unit & a new top ice maker. That was installed at the 3 month mark. 2nd service call: noise & water leaked on my new wood floor, a 2nd top ice maker installed & lots of silicone. Due to leaking & the awful noise I have now had 6 service calls, 5 top ice makers, 1 bottom ice maker repair.

Frigidaire Gallery model is terrible, on the 3rd replacement, first one didn’t work. 2nd one came damaged, and third one same problem as the first! Awful. Just awful! Frozen water bottles in fridge part and ice build up!

We purchased a new Frigidaire model# FFTR1P2ITB refrigerator from HOME DEPOT on July 26, 2018. It was installed by idiots that HOME DEPOT had subcontracted. It was installed not leveled according to Frigidaire's manual, I had to level it and straighten the crooked ice maker. 12 hours later we noticed frost building up in the freezer. We immediately called the Frigidaire 1-800 consumer number. They said they would send out a repairman in ONE WEEK, meanwhile food is spoiling. He brought his "magic silicone sealer", he applied it around the freezer door gasket. That evening frost was building up again. We called HOME DEPOT, we said, "This is a piece of **. We want a new one", they said, "Tough, you're stuck with it." My wife and I are both very disabled senior citizens, on a fixed income, that required us to save six months for this purchase. Now we don't know what to do... Can anyone out there have some suggestions?

I purchased a new 3 door with water and ice in the door refrigerator in February 2018. It was manufactured December 2017. I always thought of "Frigidaire" as an American product. It is not! It is a brand marketed by the European Company Electrolux and made in Mexico. In July the notification light "Order Filter" illuminated. I called Frigidaire directly, ordered the new part, and after waiting nearly three weeks, they sent me the wrong filter. They had the correct model and serial number, so how was this possible. After more research on their website, I found out the correct filter was no longer available. I called Frigidaire again and was told they were over four months back ordered and were no longer accepting orders for the filter. I was told I could purchase it elsewhere. The part available elsewhere is an aftermarket part that (according to online reviews) fits poorly and leaks.

We bought a new Park Model. It's a top of the line camper. On June 26, 2017 used it for three months until closing of our campground. On May 1st 2018, the refrigerator would not cool. The Company we bought the park model from came out mid May to say they could not fix it. The problem was within the refrigerant system and we needed to call FRIGIDAIRE to have a certified tech confirm it was unrepairable. Frigidaire gave me two options. One could not come out for three weeks, I went with Ashworth. They refused to come out if a work order was not generated by Frigidaire. After many calls I did a conference call so both parties could Duke it out. I also extended the warranty by 2 more years.

We purchased Frigidaire model FFHS2622MSU with manufacture date of 4/14 in the summer of 2014. First, ice maker didn’t work. It was under warranty. Repair person said it was a common problem with this model and replaced the ice unit. Next, after about 2-3 years of light use in our second home, cracks began developing all throughout the white fridge interior. Around drawers, on back, at bottom, and around side walls. Multiple cracks are opening up as holes, several appearing as cracks that undoubtedly will be opening up soon.

I ordered a Frigidaire refrigerator through Home Depot to be delivered to my house. The model I ordered FFTR1814TB was so noisy upon being plugged in. Dinner conversation would be a problem. And the refrigerator keeps making these loud knocking sounds. The earliest Frigidaire could send someone out to check the refrigerator was more than a week out - and it meant I had to take time off work (again!) to meet the appliance repair person. The customer service representative said that it wasn't good business sense to plug a refrigerator in before it left the factory; it would take too much time. Obviously, my time isn't important to the company; nor apparently is it the company's concern that they produce a quality product.

I bought a new Frigidaire a few years ago and have had nothing but problems with it from day 1. Upon installation the tray under the water dispenser falls out continuously. I had the service tech out and he said just glue it in place. If you do that then there is no way to service the unit later as the screws are behind this tray. Next problem is the ice maker freezes up, again the tech said raise the freezer temp. It is set in the middle setting from the factory and didn't start this until 2 years old. The problem seems to be with the defrost unit in the ice maker not heating enough to let the unit turn loose of the ice cubes. Again NOT MY FAULT!

I bought a refrigerator and I have tried to get customer service, Corporate service office, corporate supervisor and corporate manager to get a service person out. They said they confirmed that I had an appointment and I rearranged my schedule and an email was sent from Frigidaire confirming appointment and authorize tech service did not even have on the list. I have been trying this since June. I would like a refund and they can haul this thing away. I will have to file a consumer complaint with the Attorney General's Office and the Corporate Manager did not seem to care one bit. Does the CEO get wind of any of these complaints or horrid stories of his corporate people let alone the customer service people and their tech service people for that matter?

Bought a new refrigerator and would not get cold. Called and they sent out 2 repair people. One just stood around. They said no freon in the system. They said it would take 3-4 hrs. to repair but did not want to do the repair because they would not get paid enough on warranty work. Called Frigidaire and they said they would have to send another service co. out. The problem is that they only have one authorized repair co. in the Cincinnati area! The service company closed the case until they agreed to pay them more $. I ask why they just did not replace the appliance since it was brand new. Frigidaire said they had to try and repair first. This means no matter how long and how many visits.

I purchased the 25.5 cu. ft. side by side refrigerator in March of 2018. From the first day, I have had problems with this refrigerator. From the fan not working, the refrigerator side not cooling, and the ice maker not working properly, it has been one problem after another. I have had 9 service calls in the 4 months that I have had the refrigerator. My last service visit was yesterday, where I was told that the noises that the refrigerator are making are normal. They are NOT normal and whenever I get ice, the ice falls all over the floor. But now I am not to call for service anymore because this is just "what you get." And this is what the tech guy from Frigidaire told the service guy to tell me, word for word. I will NEVER purchase Frigidaire products again, and I will NEVER recommend anyone to buy from them either. It has been horrible the whole time, with no more assistance coming, apparently. By the way, it is still under warranty!

Purchased a home that was 3 years old with the appliances provided by the builder. The refrigerator was a french door model manufactured in 2013. I have called Frigidaire several times due to a problem with the ice and water dispenser, they gave me suggestions over the phone seemed to work for a week or two then the problem would start again. I decided to call a local appliance repair service to check the problem. The repairman pulled the refrigerator away from the wall and was dismayed when he saw the back panel it had rusted through the back wall of the refrigerator about 18 inches long. The problem was the waterline broke inside the back of the refrigerator it seemed months ago. The refrigerator is not 4 years old.

Frigidaire Professional 22.6 Cu. Ft. French Door Counter-Depth - I have had this fridge (FPBC2277RF) for 8 months and I have had 8 visits to try to get it to work properly. Each visit has been to fix the same problem. Ice collects in the back of the fridge in multiple areas and then also freezes everything in the lower drawer. They have come and replaced at least 5 parts, some twice and yet nothing seems to work.

Bought a Frigidaire gallery almost 5 yrs ago. All we have had is trouble with it. Ice maker quit. Got it replaced. It won't stay at normal temperature. Water runs into refrigerator, freezes on bottom, runs out the back. Ice maker freezes up. Came home last weekend, had to throw away everything inside top refrigerator. It temp was 65. Bottom freezer was up to 27. We did save freezer stuff. Called once again where it was bought. Because of no warranty left on it. The man that repairs for them said good luck. They work good for a yr which it did. He said after that they are nothing but a problem. Nothing we didn't know a while back. Sad to pay so much for this refrigerator to have it be done in that short of time. Never will we buy a Frigidaire again. I had to give a star. It won't post without but I'd give a million stars below rating.

Bought Frigidaire fridge and it started making noises right away. Called Frigidaire and they said that was normal. Year after we bought it the fridge stopped cooling and freezer thawed out. Frigidaire must call serviceman to come out. That meant calling Frigidaire then hanging up so they could CD all serviceman who would then call them back and then Frigidaire would call us to tell us what day serviceman would be there. We had no way in time or day. None were in our area so took longer for Frigidaire to find someone. Over a week before Frigidaire finally found someone and then another week for them to come look at it. We had to keep calling for anything to get done. After multiple visits by different servicemen it was finally decided that ice machine was the problem. The store where we bought it ended up replacing the fridge. Frigidaire did NOTHING!!!

I purchased a side by side refrigerator freezer in December of 2017. The appliance quit functioning two weeks after I moved into my new home throwing melted ice cream and water over my new floors. I was referred to Frigidaire's appliance repair connection for a review and repairs. The repair person shared with me that the compressor, motherboard and dryer were all dead on the machine. When asked about replacement, I was told that only Electrolux can make that decision after four repairs of the SAME break. I was also informed that the parts were on back order.

I bought a Frigidaire fridge May 24th 2018 and it to date has only worked for a week. 3-4 weeks with no fridge, and Electrolux has been poor at best. It has likely cost them double the value in repairs with 4 service visits including one for a compressor (not cheap). It has cost ME double between missed work, 4 visits at 3 hour intervals (12 hours), hydro it's used while failing overnight and running all night and spoiled food. This has been one of the worst and most regretful purchases I have ever made. I will never purchase their product again and would love my money back so I can buy another manufacturer's product.

We bought a Frigidaire refrigerator model FGUS2642LF2 in 2013. We had it repeatedly repaired for the same problem. It would not stay cool. Originally I was told that they would extend the warranty but the problem became less frequent. It finally died 5 years after purchase. We needed an immediate replacement and were forced to replace it with another Frigidaire. I contacted Frigidaire by phone and email and finally spoke to someone in corporate. They refused to give me a credit for the replacement and refused to give me an extended warranty on the new refrigerator. They were only going to give me a 10% discount on the extended warranty which would have amounted to just over $20. I would not recommend purchasing a Frigidaire.

I bought this in 2013. Even before the original warranty expired, it was making strange noises...like a fan was hitting ice. After just a year when the warranty expired, it broke down. I had an extended warranty and since then I've had repairmen come to check its issues three times already. Always ice issues happening...it would defrost properly. Ice would collect at the back inside the machine...you couldn't even move the switch. Then cold air would stop circulating to the refrigerator section. Very disappointed with the brand.

I purchased a side by side Frigidaire model number Lfss2612teo side by side refrigerator. I made this purchase on 01/08/2018. I have had nothing but problem after problem. Repair under warranty is a joke. Replaced 2 parts and no change. Evaporator freezes as fridge will not go into defrost. After a week or 2, Fridge freezes evap and will run temps of 56-62 degrees in fridge and freezer up to 40. Repair from warranty service center is horrible. I have contacted Frigidaire numerous times. 3 repairs and then they will do something like replacement.

I purchased a Frigidaire Galaxy few months ago and the ice maker stopped working. After several attempts I scheduled an appointment for the service tech to come out today between 8 to 12. He never showed. I called the customer service department who was not able to find the scheduled appointment. I was transferred to another department which transferred me to another department which finally located where I was scheduled. She started her records reflected the service call was completed. She transfer me to another person who stated the phone number was incorrect and the service tech was advised by his supervisor just to come by to tag the door. The tech only tagged the door and did not ring the doorbell or knock because he told to just tag the door. I have been waiting since 8am!!

My husband and I bought a suite of all Frigidaire kitchen appliances in about 2010 or 11 from a local appliance store. We do not have kids, but entertain a little so we wanted a large capacity fridge that fit our new space. Our fridge sat in the warehouse for almost a year while my husband finished building the kitchen. The fridge (Frigidaire Fr. door, bottom freezer 25.8Ft, model FGUN2642LF) cost us $1700 then.

We live in northwest Indiana. We purchased this Frigidaire Gallery side-by-side refrigerator/freezer (FGHS1PF4A) around Nov. 15, 2015. Since purchasing it, we have had problems with the refrigerator and freezer going down in temperature and up in temperature several times, sometimes multiple times per week. Most of the time it goes down in temperature which is better than up. :) I know there is a control function telling the compressor to either not turn on or not turn off. We have had technicians out 3 times and tomorrow will be # 4. I have had to call several times to report a problem.

We purchased our Frigidaire refrigerator Model FFTR1821QB6A a little over a year ago. Our third handle just broke off (plastic part at the top). It is just my husband and I and we tried not to use the handle too much so it is not due to overuse. The ice maker makes awful noise frequently. Last, but not least, it began leaking the first month we had it. Found out the fan underneath was not working.

It's too bad that zero stars are not available. Our French door, freezer below Frigidaire has been a nightmare! We've had no less than 10 repair trips on this machine. We've lost food, we've been without an ice maker many, many times, and now we have mold on the wall behind the machine. The mold is the result of the ice maker leaking water in the back of the refrigerator. It has rusted through and caused mold to form on the drywall behind. Frigidaire is paying for the mold remediation that is now required but I'm sure that's in order to avoid a lawsuit. Their most recent "fix" is to apply a two inch thick foam pad to the back of the machine to hide the problem and as a result the refrigerator sticks out past the cabinet in a way that is unacceptable. Frigidaire could care less. We are going to throw the refrigerator away - we don't trust this piece of junk.

I purchased a Standard White Refrigerator in September 2016. The first problem that I had was the handles just broken off from the door. I told the company where I purchased it from and they said they ordered the part but never came out to repair it. Second the rubber around the door came off. Keep in mind I only had the refrigerator under a year. I have an extended warranty and it ends in September, 2018. Now here it comes... drumroll... it completely klonk out. Before it klonk out there were loud noise, I thought because I didn't have the ice maker connected.

I purchased an Avanti 11.6 Refrigerator in March of 2016 from PC Richard & Son in NY. When it came a few days later I noticed a crack in the freezer door, I called them and got the runaround. I put in a complaint to the BBB and it took 7 months for any resolution which resulted in a refund to PC Richard. I went back to PC Richard November 2016 and purchased a Frigidaire 11.6 Cubic Ft FFTRT222QW Refrigerator. I took a two year extended insurance with PC Richard and have since had the Frigidaire for a year and a half. The appliance made some noises for two days and then just died-stopped working.

I purchased a Frigidaire Gallery refrigerator on August 26, 2017. It stopped cooling in October 2017. I had to call a serviceman three times and each time, an evaporator kit had to be replaced. Finally in May 2018, I contacted the Frigidaire Company in Charlotte, NC. I received phonecall within a week. Frigidaire corrected the problem. The company made arrangements for me to have my refrigerator replaced which is all I needed in the first place. I had to call a repairman in October 2017, April 2018 and May 2018. It was frustrating to purchase a refrigerator which stopped working/cooling. The Frigidaire Company staff were wonderful. They made sure that I became a happy customer again.

This side by side fridge has flooded the drain pan multiple times. The tech came out and said it was a design flaw and that it needed a bigger drain pan, but couldn’t get one to fit. The water hose in the front is too close to the floor and too cold so it causes condensation and has caused two bumps on my hardwood floor. The drain pan at the bottom of the pan is too old and does not allow the water to flow down during a defrosting cycle so after flooding my floor again, unclogging it and having it freeze up again, I had to stick a copper wire from the condenser into the drain hole. This product is an engineering failure. DO NOT BUY!!!

The refrigerator Frigidaire/Electrolux started on fire in the motor last Saturday. My husband got out the fire extinguisher and put out the fire. I called Electrolux and they are not responsible for anything past one year!

Refrigerator is 2 half years old and stopped working because it had a build up of ice preventing the fan from operating. It was caused by normal use opening and closing the freezer as moisture got into the fridge. The tech stated it is likely a design flaw. Model is Gallery FGHG2366PF1A.

I saved for 3 years to have a new kitchen! I bought the Gallery Frigidaire appliances thinking they were a better quality than the regular Frigidaire! They are all garbage! The fridge makes a high pitched ringing noise, never stops running, makes chirps, grinding, whining sounds. So loud we can not even sit in the new kitchen! Really? That's normal sounds! Really? The dishwasher will run for 3 hours! Only after 6 washes started to drop black hard rubber parts under the door! What's that? Oh it's the sound barrier material falling out! Really? The stove arrived with a big chip inside the door so that's going back too! Wasted my time and money! Never, Never again Frigidaire! I will never recommend Frigidaire to anyone! Now what should I buy?? Appliances certainly are not what they used to be!

Purchased brand new French Door Refrigerator from Home Depot just 6 weeks ago. Stopped working about 2 weeks ago and of course we do not have a replacement fridge, and do not know when. We have lost over $200 in food, as well as medicine. Frigidaire do not care, customer service is a joke, they are perfectly happy to have a family of 4, two babies, live without a fridge for at least 3 weeks. Took them days to arrange technician to come out, them a week to get replacements parts. The parts didn't work, technician told them fridge need to be replaced. Now it has to go to back office for review, which take 2 days at least. Then IF they agree to replacement I have no idea how long that will take as they won't tell me. I have never experience worse customer service in my life, and how they expect anyone to purchase their products again is beyond me.

Purchased side by side 15 years ago and never had a problem. Stainless is beautiful and has more than enough shelves inside and on the door. Freezer also has plenty of space. When the time comes I will purchase another one.

I bought a Frigidaire french door refrigerator model #2751TFO in September 2107. On May 2, 2018, it stopped working. I wasn't able to get a repairman in until May 7 (five days later) and am told that it needs a new part that must be ordered. I am also told that the part won't be here for a week. I called Frigidaire and asked what I should do without a refrigerator for almost two weeks. The response was "get some coolers." They will not replace the refrigerator, although it is less than eight months old unless it is irreparable. The repair service said Frigidaire has a "no overnighting" policy when it comes to sending replacement parts. This is unacceptable! Stay away from this model refrigerator and stay away from Frigidaire. They do not look out for the customer.

It's been nothing but problems since I bought it. The latest issue is that it goes off and on about every ten minutes (sometimes it's one minute, sometimes it's 20). I bought it because it is loaded with features, especially the dual ice makers. It doesn't matter when it continues to fail. I have a new control board on order now and hopefully that solves the current issue. I'm sure another one will pop up soon...

I bought a brand new Frigidaire side by side refrigerator in Oct of 2016 and paid full retail, around $1,000. Since day one it has been junk. It kicks on every 10 to 15 minutes and makes a popping sound that can heard through the whole house. I contacted Frigidaire and they said that it was a normal noise. There is nothing normal about it. I then contacted a certified service retailer listed on the Frigidaire website. He notified me that there was a warranty fix for the problem, (a problem Frigidaire denies). I submitted my claim to the repairman but never received the repair.

Frigidaire Refrigerator Gallery Series - I am very unhappy with the customer service and the poor workmanship on this product! I purchased my appliance and within 1 month had to have them come out and repair the ice maker motor. I have had the dealer come out three times now and the last one was to replace the "air handler" of the ice maker. It is still not working. Frigidaire's response is - "Too bad... you went thru the dealer that you purchased it from and they won't stand behind their product." I will never purchase anything from this company again.

Don’t buy - if it goes wrong they prioritize cost over safety! We live in a rented apartment. The landlord bought a Frigidaire fridge with a top freezer for us 3 months ago. Five weeks ago, the freezer door did not appear to work and the fridge was buzzing. We called Frigidaire and they sent an engineer three days later. My husband works from home, so we worked around their schedule.

I am completely and utterly disappointed and disgusted at this point dealing with FRIDGIDAIRE'S customer service. I have been having problems since March with my refrigerator (FFHS2311LBSA) that I bought in July 2017 which started making a loud banging noise. When I first called and emailed they said, "Oh that's normal" without even hearing it or sending anyone out. When the serviceman came out he even said all 5 times he had no idea what was wrong. I have had to take off work 5 times now because they will not put it up for review for replacement. I have had A-1 Appliance at my home on March 14th, 20th, April 9th, 13th and upcoming April 20th.

Fridge model FFtr1022QW, 24 inch, 10 cubic feet. Nothing special. Was bought Jan. 2017. Numerous problems as documented on Home Depot and Amazon reviews. Freezer had to be defrosted several times. It quit working several times. In the beginning, the fan noise could be heard by my neighbor. The computer board has been changed twice. It quit working on Saturday (4-16-20) one day after new board was installed. I had to buy a small fridge and ice cooler. It has been serviced 6 times. Customer service says you have to have the same problem 3x or deemed unfixable. One more computer board and I get a replacement? Please don't buy Frigidaire products.

I purchased this new type stainless steel french door refrigerator as a birthday gift to myself - much to my chagrin. First complaint was a loud noise, followed by a loose freezer handle. They were fixed by a repairman sent by Gill's in Bristol RI, obviously not happy with my early complaints. So when I noticed a large gash in the 'floor' of the refrigerator, I assumed it was caused by my partner, despite his denials. Soon after - this is within the first year - more cracks, dents, or what he describes as possible 'stress fractures' occurred.

I purchased a full collection of Frigidaire appliances for my vacation home in Florida. This refrigerator is absolutely the worst refrigerator I've ever purchased. Within a few months the display quit working which tells you the temperature and your selection of water or ice. I was told it is $400 to replace the control unit. In addition, the ice control lever is made of cheap plastic and broke within the first year. The ice maker and water supply is the most poorly designed unit. I agree with previous reviewer in that it is impossible to get ice without it falling all over the floor. I had to replace that unit for $270. The ice maker has never provided enough ice and I had to purchase a bag of ice the last time I was at the home. The shelves on the refrigerator door are made of cheap plastic and I had to replace one already. I'm very dissatisfied with Frigidaire and this unit. I will never buy another Frigidaire product.

I placed an order for Frigidaire water & air filters when the reminder came up on the fridge display. A number of days later we received a box from Electrolux with a part that we did not order, for a dishwasher. I called the Frigidaire/Electrolux parts department to make sure the original order was still coming and I was assured it was and I should disregard the wrong part I had been sent. I waited the full 10 business days as patiently as possible with no further deliveries. The email I was initially sent for tracking shipping never worked at any time I tried it.

We have a 5 year Frigidaire Gallery Refrigerator (FGHF2369MF6), French Door with Icemaker. In the same transaction, we bought the same Frigidaire Gallery Series Gas Range, Microwave & Dishwasher for our new home. The ice maker was not producing ice beyond half full for some time & kept getting slower. We replaced the water filter (2 months earlier than the Frigidaire manual AND the filer manufacturer recommended), and it somewhat improved ice production. However, when we pulled the refrigerator out to check the water lines, we found a 2" diameter rust spot on the exterior of the back metal panel of the refrigerator, 13" down from the rear right corner.

I bought my new Frigidaire Gallery set before Christmas. The fridge fan was noisy, sounded like a popcorn maker (they tried to claim that was normal). I made them exchange it... Fridge #2 shows up... It is not much better. I'm on fridge #3 and it's been 3 months. This is ridiculous. They try to tell you that popping sound is normal for new fridges. Don't listen to them. The fridge I have now is quiet like it is supposed to be. Will I buy another Frigidaire set... No. After doing some reading on forums... I'm not looking forward to the future with these appliances. Will never deal with Frigidaire again. For the money you spend... A little quality would be nice.

I have never had a refrigerator that I dislike so vehemently. I have learned to live with the noise, and the flimsy drawers, however this ice maker is horrible! No one can get ice without it flying out all over the floor! I have beautiful cherry wood floors so having ice melt all over them is not a good idea. Needless to say, anytime we choose to get ice we are wiping up the floor. Total pain in the neck!

Corporate manager William ** very ignorant and could care less that my 2,000 dol fridge hasn’t ever worked right. And they were defective and have a lawsuit against them. They don’t make them, but he refuses to do anything and I mean anything to help out after I have spent so much money to repair this and still can’t get my ice machine fixed because they don’t even make the parts because it was so faulty!!!

I agree wholeheartedly with the reviewers who have experienced terrible customer service from Frigidaire. Our side-by-side refrigerator has several problems and, despite being under manufacturer's warranty, it is still not repaired! They contract with unreliable, unskilled local repair shops that you would NEVER select on your own and, if they actually show up as scheduled (I've had no-shows twice so far), are unable to fix the cheap, crappy appliance.

I purchased my refrigerator in Oct and it has been broken since the end of Feb. I contacted Frigidaire over 3 weeks ago and my refrigerator is still not working. All of my groceries went bad and we have been eating out for over 3 weeks. Every time I call they say they are trying to get someone out to fix it, but it shouldn't take over 3 weeks to get it fix. I don't recommend buying anything from them because their turn around time for repairing is too long. Also the customer service reps don't seem to care that my family is out of a refrigerator. One of the reps said we have put in the repair order so we have done what we were supposed to do, but putting in a order and it actually being repaired in a timely manner is two different things.

I also bought a Frigidaire refrigerator. After six months I’ve noticed a one foot crack with large hole in the interior wall of the case. I called Electrolux who is the owner of Frigidaire and handles the warranty. They were not helpful and rude. On my six month old refrigerator their repair is to put refrigerator tape over the hole. They say that this is the authorized fix. I requested the refrigerator be replaced to no avail. After numerous calls in attempting to get the refrigerator replaced I was told the only solution I had was to take the tape or to leave it as is. Having no other option but to have the tape put over the hole I asked them if the warranty repair would be warranty for any time and they said that they would give me an a six month additional warranty to re-tape it if the tape came loose.

Frigidaire French - Terrible fridge. 3 years old and the water and ice maker dispenser is the biggest problem. Both units water lines freeze up. Turn the unit off to let thaw out to use again. Ice tray will crack and leak water into the ice bucket causing the ice to cluck together making it too big to dispense. Can't buy just the tray, must buy complete ice maker around $100 if you want to change it on your own. Since the arger can't break the large chunks of ice it will crack the ice bucket. Another $50 just for the bucket. You will have to take the arger and other parts off the old unit and put on the new one.

If you own the refrigerator model FFHS2611LBC... get it out of your house NOW!! If you don't... keep it that way! Ours would heat up and form bacteria on the food then cool back down! We had no way of knowing. So we ate it. We both got Salmonella!! We almost died!! It is 2 years old!! I have Lupus. So I could have died from the Salmonella or complications! Plus we had and HAD being the point.. Boston Terrier that was on insulin. She died from complications. We now suspect the insulin got hot and went bad, since she had had no issues with her insulin in 4 YEARS until we bought this fridge 2yrs. ago! There is NO way to know it is doing this until it fails COMPLETELY OR CATCH IT!! This serious!! Frigidaire could care less!!! Please... this really is LIFE OR DEATH!!!

In 2013 I renovated my kitchen and bought all new Frigidaire appliances. The fridge was a French cabinet style with a bottom freezer and internal ice maker. First the ice maker didn't work correctly. Sometimes it worked and other times it didn't. We had a power outage (the house and appliances had surge protectors) for 10 seconds and the fridge never started up again. We contacted a repair person and 2 visits later (and a $900 bill) the compressor and motherboard were replaced. The repair person couldn't explain why this happened. We lost power again 9 months later and all of this happened again.

I will never purchase a product from Frigidaire or sister co. ever again. Products are junk! I purchased a brand new refrigerator and 2 months in the freezer stops working. About a month after being repaired it stopped working again. Also noticed it has Samsung compressor. I called Frigidaire to confirm the part was installed when manufactured and they can't tell me that. I was told they only know a compressor was installed. Really? They have no record of original parts installed when manufactured. How as a consumer am I able to verify I did in fact receive a brand new fridge? Frigidaire told me there is no way to verify. Worst co. I have ever dealt with. Never again!

I bought a side by side refrigerator model FGSC2335TF0 in December of 2017 and within a few days, it was not freezing food items on the refrigerator side. Fast forward to February 2018 and 6/7 service calls later, the refrigerator is still not working and is now so bad that it leaks water from the water dispenser. Frigidaire has continuously refused to replace the unit and insists on trying to repair it even though they have so far made it worse! Never mind that I am taking time off from work when they send service people, I am throwing food out every few weeks after they 'fix' it, and that my wooden floors are now so badly damaged from water leaking from the unit. I have made the decision to throw the refrigerator away, accept I bought a lemon and move on as they have said my unit does not qualify for replacement - whatever that means. Thankfully, they are sending me a $50 gift card to make up for this *insert sarcastic sniggering. NEVER AGAIN!

We purchased this Frigidaire side by side refrigerator 2 months ago. It stopped working over a week ago. When we finally got a visit from Frigidaire's authorized service company, he pulled the refrigerator out and saw that the perforated holes had not been punched out, causing it to burn up the compressor and the motherboard. Now we are waiting another week for the service company to come back out and replace those parts. 2 weeks without a fridge, all the food spoiled. And the customer service is rock bottom.

Seven years ago we bought the Frigidaire Gallery collection, French door refrigerator. We paid approximately $2000 for the refrigerator, since then we've put another $500 into it. Yet today we had to go purchase a new refrigerator because after multiple problems we are done! It started out with the back of the refrigerator freezing, then the icemaker freezing and making a loud thumping noise, the shelves on the doors cracking and breaking, the meat and cheese drawer breaking. We had to shut the water off completely to the refrigerator because the whole unit started freezing, and we haven't use the icemaker in over a year. But this past weekend it completely stopped working and we are done!!! Please, please, please do not buy this refrigerator and see the pictures attached!!

I am urging anyone considering a Frigidaire refrigerator to look elsewhere. They are horrible. In the short one and half years I have had this fridge it has given us a number of issues with the ice maker. Finally, the loud thumping sound that has been ongoing for the past few weeks has prompted me to leave a poor review. Our warranty has expired and we were told we gave to pay out of pocket to access the issue. As we are awaiting to put more money towards a relatively new fridge that already cost 2 thousand dollars to begin with I am livid and hoping I can spare at least someone the activation accompanied with purchasing a fridge from this company.

We spent $2K on a Frigidaire french door fridge and it only lasted four years. The ice maker had to be serviced three times. Then, the whole fridge and freezer stopped working and we were told it would cost nearly $1K to repair. Furthermore, the repair technician who came out told us that we were about to have water problems behind the fridge because the coil was just about come through the aluminum backing. We called Frigidaire, and got basically "Sorry, but it happens".

This company does not stand behind their products for defects that THEY consider cosmetic and not performance. I have a fridge that has waves in the doors due to improper foam installation. The authorized repair rep for this company said it was not affecting the performance so we only had a 90 warranty on a brand new purchase. This is poor customer service!!!

I purchased a brand new Frigidaire refrigerator with top freezer on Black Friday, online at Home Depot. It came damaged and dented. A new one was ordered after a week of the company trying to locate an available one. It was finally delivered Dec 22nd. I heard some noise but didn't call until Dec 26th to complain. I wanted them to swap out the defective one with a new one. I was told it was under company warranty and it needed to be repaired. I did not want it repaired, I wanted a new perfect fridge!

I want to warn!!! Everyone something plastic and Styrofoam broke inside the ice maker!!! I use crushed ice in my dark thermos!!! Anyways was driving down the road opened my thermos up and took a drink. I started choking and could not breathe and throwing up as a sharp piece of plastic went down my throat!!! Went to the hospital and have a cut down my throat. They used a light to make sure it wasn't still in my throat. When I dumped out my drink there was Styrofoam In my thermos went home took a glass and seen more Styrofoam in the glass changed to cubed ice and hard plastic came out pulled the tray and found more hard plastic and Styrofoam in the grinder of my ice maker.

Our ice maker keeps freezing up. We thawed it out and it will work for a while and then it freezes up again. Now it will not work at all. Also, the front doors have scratches on the surface. It is just my husband and myself in our house. We take really good care of our stuff. The doors should not scratch this easy. I will not purchase another Frigidaire appliance ever. The refrigerator is not even 2 years old. It started doing this right after the one year warranty expired.

Have called for service. Got canceled four times before they finally showed. Said they couldn’t fix. Have called warranty dept weekly for 4 more weekend wanting it fixed. Still waiting for another service crew to contact.

We just had a technician out to replace an icemaker in a 2 year old Frigidaire refrigerator. The first time they came out was a year after we bought the refrigerator, this was the second time. The tech told us that Frigidaire is aware of the icemaker issues and developed a new replacement but it is at the buyer's expense. Super disappointed in the company if this is their business mentality and will never buy Frigidaire again. Looking at reviews online, sounds like I’m not alone.

I purchased Frigidaire Refrigerator little over 1 year ago. 6 months after I purchased we had to get Refrigerator man out because the waterline froze. Now 6 months later our ice maker is not making Ice. We changed the filter, repairman came out again. 70.00 now & 114.00 to have the thermostat changed. Pay so much for a fridge now. Gotta pay like 200.00 to get it fixed.

Within 35 days of purchase, my new refrigerator/freezer (Frigidaire model number FFTR1814TW) stopped working and was actually warming food rather than keeping it cool. Because it was just outside the 30 days from purchase, Lowe's sent a service company to repair rather than replace my defective refrigerator. The service company could not repair because it is a sealed system/compressor issue and recommended I call Frigidaire for warranty repair. Called Frigidaire (it's now over a week with no refrigerator) and was told by the surly customer service representative that a different company will be coming out next week to diagnose the issue, then I have to wait 5-7 days for the parts, another repair date, etc. So, in short, weeks until I have a working refrigerator when it is less than 2 months old!

I had 2 bad experiences, and 2 good experiences! My first phone call: My first phone call to Frigidaire was answered by a totally uncaring woman. I complained of the noise my shiny new fridge was making. (I nicknamed my fridge Darth Vader because that's what it sounds like), and the fact that it would leak all over the floor for no apparent reason. She said, in a very snooty voice, "If you read the owner's manual, it says that!" She had no right to talk to me in that tone of voice. Like I have to right to call her! She sounded illiterate. I did read the owner's manual. It said the refrigerator will make noise. Of course, it will. If it doesn't make any noise, it would be because it isn't running! I'm talking about a very annoying, very unusual noise.

Bought Frigidaire Refrigerator, Microwave, Dishwasher thru Clayton Mobile Homes brand new 12/2017. I've actually only lived in the home 10 days. I paid a lot to upgrade from the cheap appliances normally in these homes. Yet all have a shiny cheap looking exteriors that scratch extremely easily. Immediately upon removing the shipping film there were scratches on the exterior refrigerator doors, microwave, and dishwasher. All appliances develop scratches despite very careful minimal use. I don't even cook. Nothing has touched the surfaces except water and clean microfiber cloth per manufactures manual. BUT, if you do touch the exterior surfaces to clean they get scratches. And there are several different types scratches that just appear. They look terrible.

This is the worst ice maker I have ever owned. Have had repair twice and still doesn’t work properly. Fan freezes all the time and makes horrible noises. I WILL NEVER BUY A FRIGIDAIRE PRODUCT AGAIN!!! If I could get rid of it I would. No help at all from the company that made this ice maker. I am told I have to defrost it! What? Am I living in the 50’s or what? I hate this refrigerator and pray every day it will just quit so I can get rid of it! Poorest customer service I have ever encountered!

My wife's mother gifted us a brand new pretty expensive stainless steel Frigidaire Gallery refrigerator, it was a good looking refrigerator after a couple of weeks of owning it we started hearing weird noises then a got a little louder. It always makes an annoying Mechanical sound. The shelves didn't hold up very long. Like I said the workmanship is garbage just like it sounds. My ice dispenser doesn't stop when you take the glass off lever. In other words it keeps pouring ice. I bought a board a dispenser board to be exact. We thought that hopefully would take care of the problem. Spend about $160 and we still have the same problem. I am very upset. The worst part is it's not even a cheap refrigerator. They need to up their game in workmanship. I feel robbed.

I purchased a Kenmore refrigerator manufactured by Frigidaire in 2013. Since the time of purchase I have had the icemaker/water dispenser serviced three times between 2013 and 2016. When I pulled the refrigerator out to inspect it the back had rusted out. The area of rust was approximately a foot wide and four feet long. I contacted Sears and was told I had to contact Frigidaire.

I purchased 2 refrigerators and 2 stove all by Frigidaire less than 5 years ago. I haven't had any problems with the stoves but the refrigerator's motor is now so noisy that if you're having a hard time getting to sleep they will make sure you stay awake and if you do fall asleep the motor will kick in and wake you back up. It is so loud that it can not be described as white noise. Neither had been moved from where they were originally placed. The motor stays on longer than when its quiet. I've tried adjusting the temperatures but that has no effect on the noise. It does this even if it hasn't been opened for several days. I will never buy Frigidaire products again. I am now searching for a quiet refrigerator. and I will pay whatever I have to pay for peace. My tenant bought their own refrigerator because of the noise. I now have one that is not being used. This product is CHEAP no matter what you pay for it.

Purchase refrigerator new April, 2015 for vacation condo. Rarely visited since purchase and the digital display lights just quit working. Also has repeated minor issues with the ice dispenser. Would not purchase another Frigidaire product again.

This Frigidaire Gallery refrigerator regularly freezes our food. The ice maker produces ice that is too big for the output. This results in the ice being backed up and upon opening the freezer to investigate, ice tumbles out all over the floor. Smaller ice pieces are needed.

I purchase the Frigidaire Smudgeless Stainless Refrigerator Dec 2016. It has had issues with ice maker since I bought it. Serviced 3x already with multiple parts replaced. Ice Maker just broke again, 1/3/2018. I am told I have to pay for repairs now as it is out of warranty. They never had fixed it correctly. This is a very poorly manufactured and designed appliance. I am also very unhappy with the matching dishwasher, doesn't clean well, is loud and poorly designed. I'd be glad to join a class action lawsuit if there is one. So many complaints for same issue. DO NOT BUY this BRAND.

Poor quality, ice bucket broke, freezer stop freezing food, refrigerator stopped cooking. Ice build up in back of freezer causing broken fan and fan motor. Warranty co offered buyout which is only a fraction of cost paid. Dishwasher leaks when it is run causing floor to warp. It was purchased from HHGregg now out of business. Sold warranty to 3rd party who is not professional. Electrolux/Frigidaire also not offering to stand behind product. Several reviews on their site that shows my problem is not an isolated problem. Many customers within the same time period are having the same problem.

Have this refrigerator for about 2 years. The bottom ice maker never has worked correctly. Had repair person look at it multiple times and they indicated it is a design flaw which manufacturer KNOWS about. Now this is clicking again; expect it to completely break soon. Will NOT by another Frigidaire again. BUYERS: DO NOT BY this brand/model!

Purchased a Frigidaire Stainless Steel Fridge and Stove with the fingerprint resistant coating 3 weeks ago from Leon's in Fredericton. A visiting child played with magnets on it, causing an extreme amount of scratches in the coating. Nowhere in the manual does it state not to have magnets on the surface, nor did the salesperson mention it. Upon calling Leon's Fredericton and Frigidaire Canada, I am told there is nothing that can be done to fix the scratches. My new fridge looks worse than the 30 year old one it replaced, and have gotten NO satisfaction from either distributor or dealer. Very poor and misleading product and customer service. I will NEVER purchase another product from Leon's Fredericton nor Frigidaire!

Bought this side by side in 7/2015, it has been repaired 5 times for ice maker running water into ice tray and then to the floor. Now fridge does not work at all and Frigidaire won't repair or replace after purchasing an extended warranty. DO NOT PURCHASE ANY APPLIANCE MADE BY ELECTROLUX.

I have the French door bottom freezer Frigidaire refrigerator with the icemaker in the fridge. I have had repair people here at least five times while under warranty and the problem is still not fixed with the icemaker continually freezing up and not working! Now that is just out of warranty I've had to purchase a warranty so that I can get it fixed again! These refrigerator should have been recalled. We should've got our money back and I am not going to stop fighting!