Frigidaire Refrigerators Reviews

Purchased a simple single door Frigidaire refrigerator the end of September 2024 and have had it go out twice now, losing everything in the freezer and all dairy products in the refrigerator. Once was in early March and then again the end of June. I called to request service as it was still under warranty on June 30th and am still waiting for repair or replacement. I obviously got a lemon. Cannot get a call from them and took a day off work because I was told a repairman was coming today between 8 and 12 and they never dispatched the repair. So frustrated! Don’t bother. Can’t even get through to a supervisor as their customer service is outsourced in some far off Asian country. Good luck!

We Purchased a Garage Ready refrigerator in October of 2024. At the first part of June 2025 we noticed the refrigerator portion was not cooling and the freezer was forming ice on the door seal. We contacted Lowe's where the item was purchased and were told they could not help us. We were told to contact Frigidaire directly because it was under warranty. That's when our nightmare began. It is now July 7th and we still do not have a working refrigerator and Frigidaire will not refund our money. We have been told our only option is a replacement, if it is determined repairs are not possible. Well, we have had two service calls and parts replaced, but the problem has not been resolved. We are now waiting on a third service call to "verify" it is not possible to repair. If that occurs, Frigidaire will create a case to possibly give us a replacement.

Do not purchase a refrigerator from Frigidaire. You will waste your money and time trying to get it repaired. We purchased a brand new fridge and it has never worked. There is only 1 servicer for our area and they have no motivation to deem it non-repairable since they get paid every time they "repair" it.

Bought a new refrigerator on September 18th, 2024. Stopped working May 6th, 2025. Still under warranty, called and they set up a technician to come take a look. They never showed, called and set up another time, they didn't show again. Did this a 3rd time and once again no shows! Asked to have unit just replaced, they want to have me take a 4th day off work to wait for another technician. Very unhelpful customer service and horrible way to gain business from people! I've lost a substantial amount of money missing work and they just don't care! Well over $1200 from those 3 days of missed work! I could have replaced it twice by now with that kind of money! Refuse to replace it after all of this even though it's still under warranty! DO NOT BUY from this company!

2nd time in 4 years that the thermostat has gone out. Constant noise. My dishwasher is definitely not energy efficient. Takes 2 hours to do the dishes. The panel to change settings never has worked. Tried to do normal wash won't change. The door lock got stuck which I couldn't use the oven for weeks until it got replaced. THIS APPLIANCE IS THE WORST BRAND EVER.

I purchased a refrigerator and it stopped working while under warranty. Frigidaire will not send a technician out or replace the product. I have only had it 7 months. Worse customer service. Do not purchase from them!

Horrible horrible service. NEVER BUY FROM THEM. Had my side by side 5 months. Ice maker just quit! I’ve yet to get a tech out here. All they keep saying is they don’t have a technician. They will submit a ticket to back office. It’s been 6 weeks and nothing!!! I'M PISSED.

We have had Frigidaire appliances for less than 4 years. The dishwasher does not work well. And this is the second time we have had issues with the refrigerator. The first time was the door which was replaced under warranty. This time the entire fridge and freezer stopped working completely. The freezer is at 80 degrees currently. We called on a Monday to schedule a repaired. The soonest repaired was on Wednesday. On Wednesday they called and canceled the appointment and rescheduled it for Friday. My husband and I both called to see if someone could come sooner and both were told that they were only schedulers and they could not connect us to an agent.

I wish I could give this refrigerator a "ZERO". It is hands down the worst refrigerator I have ever bought in my entire life. Ours literally died and I went to Lowe's to get a new one. The black LG I wanted was on back order until January (this was in November) and we couldn't wait that long, so I took a chance on a Frigidaire. First, the rubber around both the freezer and the fridge itself is so weak that every time you open one the other part pops open. If you don't "literally" close the freezer part with your hand to make sure it is closed, it will create a ton of ice in the top. It has no butter dish???? What??? This is on me for taking a chance, but I will NEVER, EVER buy any Frigidaire product again. I do not recommend any of their refrigerators!

ABYSMAL. It has been over a year to resolve ice maker issues. Finally deemed non repairable. Still no resolution. Had to buy a new refrigerator. Will never buy any Frigidaire product. EVER, ever, ever, ever.