Frigidaire Refrigerators Reviews

Frigidaire sucker you in by making their products cheaper, and soon as you buy it the products they destroy it like the grim reaper. Their lack of cx service is distasteful. Plus no type of feedback or communication skills by them to update customers of a technician coming out to fix the problem. I purchased a new Frigidaire fridge from Home Depot and after 4 months the sealant needed repair. I contacted Frigidaire's cx service and was advised of a tech coming to home to troubleshoot the issue. Unfortunately, a technician didn't come out and kept receiving broken promises from Frigidaire cx service. They also show a lack of empathy when you're trying to explain to them what's going with the product.

Five month old refrigerator stopped freezing/cooling. Called Frigidaire for warranty claim. Sent a repairman out that diagnosed as a refrigerant leak and it needs a sealed system job. He said it would take 10 days to get parts. It has been over a month and the refrigerator still has not been repaired. I have called Frigidaire 3 times and used their chat to try and get a replacement. They will not replace the item unless their technician says it can't be repaired. It doesn't matter how long it takes to repair. By far the worst appliance I have ever bought.

Bought a Frigidaire Refrigerator 6 months ago. It no longer works! Frigidaire said they would send out a repair technician a week later and then canceled the appointment without any explanation. Worst purchase experience I have ever had. As a side note Lowe’s sells this product and must know it it faulty. Out a $1000 and no refrigerator. Please don’t buy Frigidaire or shop at Lowe's. They will not stand behind their products.

I purchased a Frigidaire refrigerator a year ago and within a month things were freezing inside. Fresh fruit, eggs, yogurt, etc. When I called customer service, the gentleman told me to “just turn it off for awhile.” I had to keep repeating the problem before he scheduled a repairman to come out. When he took off one of the covers it was covered in frost and he said that shouldn’t be happening. He cleaned it out and things were ok but I still occasionally have problems with things freezing. I make sure nothing is blocking the filters but it still happens occasionally. Another problem is the ice maker. The ice shoots out so hard and so much that it goes all over my floor. I have to literally use a towel to keep the ice from going all over. I will never buy a Frigidaire again.

Bought a new Frigidaire 4 months ago, and now the freezer and fridge no longer work. We called the wholesale department which told us to call the manufacturer. After a week the manufacturer finally sent out a technician, the technician claimed the compressor is faulty and he couldn't fix it. It has now been 2 weeks and still no news from the manufacturer. In total it has been 3 weeks already with no fridge, and no response as to when it will get fixed. Seems this particularly manufacturer has the worse reviews based on Frigidaire! I will never buy another Frigidaire again!!! I advise everyone else to research Frigidaire fridge before purchasing their product, it will be worth it, not to mention possibly save you a lot of money and major grief!!!

I bought a fridge and it broke. I called, they said that Sears would fix it. Sears said they would come out next day. The next day they canceled and told me I had to wait a month. Then they showed up a day earlier when no one was home. Then they canceled the service. Then said they could do anything other than reschedule for another month out. So no fridge for 2 months. Then they said I mixed up the days but I have the text message confirming the day. I can't get ahold of anyone at the corporate office to put in a formal complaint. They won't refund me now either. This has been absolutely horrible.

I bought the fridge in June 2024, delivered in July 2, 2024 and had problems after problems. The fridge becomes loud like a generator then defrost, I have thrown the food 5 times as it goes bad when defrost. I had 5 technicians coming to my house since December and the problem persists. I am left without option other then sending it to small court claims. The customer service at Best Buy said that if the problem persists they need to replace the fridge but Frigidaire refuses and keep pushing the cane till the fridge is not covered under warranty. They also try to sell you warranty every time you call to claim the problem. I will post videos daily now on social media. Please someone help!

Buyer beware!! Do not buy their refrigerators! Bought model fftr1835vw top freezer refrigerator ver. 09/23 in October 2023 direct from manufacturer. In use until February 2025. Freezer/refrigerator stopped working. Out of warranty after 1 yr. Called Frigidaire. Was given repair service company who came and diagnosed problem. Technician found defective capacitor and replaced it cost $99 with service. Then tech said the compressor has gone bad and advised me not to spend any more money for costly repairs and to stay away from this product/company as he had serviced many customers with the same problem for this model. I lost $723 for a refrigerator that worked for less than 2 yrs!!!

The unit performs well as a refrigerator / freezer, but I had called and complained about how noisy my six month old refrigerator / freezer was. A service rep. Was dispatched and diagnosed the issue as “refrigerant noise” and there was nothing he could do about it. I am complaining about the issue because the unit SOUNDS like an old truck on its last legs. If this is not an issue that can be resolved, then the product is poorly engineered and I, as a customer, feel I have been duped into thinking I purchased a quality product, only to find it sounds like something ready to fail. This is not what I would expect from a normally trusted company like FRIGIDAIRE. If, in fact, this issue cannot be corrected and FRIGIDAIRE is satisfied that this represents their quality, then consumers should be advised to expect annoying noisy operation, BEFORE PURCHASING.

Bought gallery fridge in November, doesn't hold temperature, all their customer service is offshore, rather than help they try to sell extended warranty. All the service people are private contractors. They want a credit card saying they will charge me if they determine that nothing is broken. Frigidaire says just because the temperature readout isn’t working doesn't mean it’s broken. It has to be hot or defrosting according to them to be broken. All these companies buy the name, they are not the original companies making these appliances