Frigidaire Refrigerators

We live in northwest Indiana. We purchased this Frigidaire Gallery side-by-side refrigerator/freezer (FGHS1PF4A) around Nov. 15, 2015. Since purchasing it, we have had problems with the refrigerator and freezer going down in temperature and up in temperature several times, sometimes multiple times per week. Most of the time it goes down in temperature which is better than up. :) I know there is a control function telling the compressor to either not turn on or not turn off. We have had technicians out 3 times and tomorrow will be # 4. I have had to call several times to report a problem.

We purchased our Frigidaire refrigerator Model FFTR1821QB6A a little over a year ago. Our third handle just broke off (plastic part at the top). It is just my husband and I and we tried not to use the handle too much so it is not due to overuse. The ice maker makes awful noise frequently. Last, but not least, it began leaking the first month we had it. Found out the fan underneath was not working.

It's too bad that zero stars are not available. Our French door, freezer below Frigidaire has been a nightmare! We've had no less than 10 repair trips on this machine. We've lost food, we've been without an ice maker many, many times, and now we have mold on the wall behind the machine. The mold is the result of the ice maker leaking water in the back of the refrigerator. It has rusted through and caused mold to form on the drywall behind. Frigidaire is paying for the mold remediation that is now required but I'm sure that's in order to avoid a lawsuit. Their most recent "fix" is to apply a two inch thick foam pad to the back of the machine to hide the problem and as a result the refrigerator sticks out past the cabinet in a way that is unacceptable. Frigidaire could care less. We are going to throw the refrigerator away - we don't trust this piece of junk.

I purchased a Standard White Refrigerator in September 2016. The first problem that I had was the handles just broken off from the door. I told the company where I purchased it from and they said they ordered the part but never came out to repair it. Second the rubber around the door came off. Keep in mind I only had the refrigerator under a year. I have an extended warranty and it ends in September, 2018. Now here it comes... drumroll... it completely klonk out. Before it klonk out there were loud noise, I thought because I didn't have the ice maker connected.

I purchased an Avanti 11.6 Refrigerator in March of 2016 from PC Richard & Son in NY. When it came a few days later I noticed a crack in the freezer door, I called them and got the runaround. I put in a complaint to the BBB and it took 7 months for any resolution which resulted in a refund to PC Richard. I went back to PC Richard November 2016 and purchased a Frigidaire 11.6 Cubic Ft FFTRT222QW Refrigerator. I took a two year extended insurance with PC Richard and have since had the Frigidaire for a year and a half. The appliance made some noises for two days and then just died-stopped working.

On August 26, 2017, I purchased a Frigidaire Gallery French door refrigerator. It has not worked since I it. On 10/10/17, it stopped cooling and the repair company said they had to replace the compressor and replace the evaporator kit. On 4/6/18, it stopped cooling again and the repairman had to replace the air handler and replace the fan and gasket. On 5/25/18, I had to have the repairman return. He said the evaporator kit had to be replaced again and he said he needed to seal the system.

This side by side fridge has flooded the drain pan multiple times. The tech came out and said it was a design flaw and that it needed a bigger drain pan, but couldn’t get one to fit. The water hose in the front is too close to the floor and too cold so it causes condensation and has caused two bumps on my hardwood floor. The drain pan at the bottom of the pan is too old and does not allow the water to flow down during a defrosting cycle so after flooding my floor again, unclogging it and having it freeze up again, I had to stick a copper wire from the condenser into the drain hole. This product is an engineering failure. DO NOT BUY!!!

The refrigerator Frigidaire/Electrolux started on fire in the motor last Saturday. My husband got out the fire extinguisher and put out the fire. I called Electrolux and they are not responsible for anything past one year!

Refrigerator is 2 half years old and stopped working because it had a build up of ice preventing the fan from operating. It was caused by normal use opening and closing the freezer as moisture got into the fridge. The tech stated it is likely a design flaw. Model is Gallery FGHG2366PF1A.

I saved for 3 years to have a new kitchen! I bought the Gallery Frigidaire appliances thinking they were a better quality than the regular Frigidaire! They are all garbage! The fridge makes a high pitched ringing noise, never stops running, makes chirps, grinding, whining sounds. So loud we can not even sit in the new kitchen! Really? That's normal sounds! Really? The dishwasher will run for 3 hours! Only after 6 washes started to drop black hard rubber parts under the door! What's that? Oh it's the sound barrier material falling out! Really? The stove arrived with a big chip inside the door so that's going back too! Wasted my time and money! Never, Never again Frigidaire! I will never recommend Frigidaire to anyone! Now what should I buy?? Appliances certainly are not what they used to be!

Purchased brand new French Door Refrigerator from Home Depot just 6 weeks ago. Stopped working about 2 weeks ago and of course we do not have a replacement fridge, and do not know when. We have lost over $200 in food, as well as medicine. Frigidaire do not care, customer service is a joke, they are perfectly happy to have a family of 4, two babies, live without a fridge for at least 3 weeks. Took them days to arrange technician to come out, them a week to get replacements parts. The parts didn't work, technician told them fridge need to be replaced. Now it has to go to back office for review, which take 2 days at least. Then IF they agree to replacement I have no idea how long that will take as they won't tell me. I have never experience worse customer service in my life, and how they expect anyone to purchase their products again is beyond me.

Purchased side by side 15 years ago and never had a problem. Stainless is beautiful and has more than enough shelves inside and on the door. Freezer also has plenty of space. When the time comes I will purchase another one.

I bought a Frigidaire french door refrigerator model #2751TFO in September 2107. On May 2, 2018, it stopped working. I wasn't able to get a repairman in until May 7 (five days later) and am told that it needs a new part that must be ordered. I am also told that the part won't be here for a week. I called Frigidaire and asked what I should do without a refrigerator for almost two weeks. The response was "get some coolers." They will not replace the refrigerator, although it is less than eight months old unless it is irreparable. The repair service said Frigidaire has a "no overnighting" policy when it comes to sending replacement parts. This is unacceptable! Stay away from this model refrigerator and stay away from Frigidaire. They do not look out for the customer.

It's been nothing but problems since I bought it. The latest issue is that it goes off and on about every ten minutes (sometimes it's one minute, sometimes it's 20). I bought it because it is loaded with features, especially the dual ice makers. It doesn't matter when it continues to fail. I have a new control board on order now and hopefully that solves the current issue. I'm sure another one will pop up soon...

I bought a brand new Frigidaire side by side refrigerator in Oct of 2016 and paid full retail, around $1,000. Since day one it has been junk. It kicks on every 10 to 15 minutes and makes a popping sound that can heard through the whole house. I contacted Frigidaire and they said that it was a normal noise. There is nothing normal about it. I then contacted a certified service retailer listed on the Frigidaire website. He notified me that there was a warranty fix for the problem, (a problem Frigidaire denies). I submitted my claim to the repairman but never received the repair.

Frigidaire Refrigerator Gallery Series - I am very unhappy with the customer service and the poor workmanship on this product! I purchased my appliance and within 1 month had to have them come out and repair the ice maker motor. I have had the dealer come out three times now and the last one was to replace the "air handler" of the ice maker. It is still not working. Frigidaire's response is - "Too bad... you went thru the dealer that you purchased it from and they won't stand behind their product." I will never purchase anything from this company again.

Don’t buy - if it goes wrong they prioritize cost over safety! We live in a rented apartment. The landlord bought a Frigidaire fridge with a top freezer for us 3 months ago. Five weeks ago, the freezer door did not appear to work and the fridge was buzzing. We called Frigidaire and they sent an engineer three days later. My husband works from home, so we worked around their schedule.

I am completely and utterly disappointed and disgusted at this point dealing with FRIDGIDAIRE'S customer service. I have been having problems since March with my refrigerator (FFHS2311LBSA) that I bought in July 2017 which started making a loud banging noise. When I first called and emailed they said, "Oh that's normal" without even hearing it or sending anyone out. When the serviceman came out he even said all 5 times he had no idea what was wrong. I have had to take off work 5 times now because they will not put it up for review for replacement. I have had A-1 Appliance at my home on March 14th, 20th, April 9th, 13th and upcoming April 20th.

Fridge model FFtr1022QW, 24 inch, 10 cubic feet. Nothing special. Was bought Jan. 2017. Numerous problems as documented on Home Depot and Amazon reviews. Freezer had to be defrosted several times. It quit working several times. In the beginning, the fan noise could be heard by my neighbor. The computer board has been changed twice. It quit working on Saturday (4-16-20) one day after new board was installed. I had to buy a small fridge and ice cooler. It has been serviced 6 times. Customer service says you have to have the same problem 3x or deemed unfixable. One more computer board and I get a replacement? Please don't buy Frigidaire products.

I purchased this new type stainless steel french door refrigerator as a birthday gift to myself - much to my chagrin. First complaint was a loud noise, followed by a loose freezer handle. They were fixed by a repairman sent by Gill's in Bristol RI, obviously not happy with my early complaints. So when I noticed a large gash in the 'floor' of the refrigerator, I assumed it was caused by my partner, despite his denials. Soon after - this is within the first year - more cracks, dents, or what he describes as possible 'stress fractures' occurred.

I purchased a full collection of Frigidaire appliances for my vacation home in Florida. This refrigerator is absolutely the worst refrigerator I've ever purchased. Within a few months the display quit working which tells you the temperature and your selection of water or ice. I was told it is $400 to replace the control unit. In addition, the ice control lever is made of cheap plastic and broke within the first year. The ice maker and water supply is the most poorly designed unit. I agree with previous reviewer in that it is impossible to get ice without it falling all over the floor. I had to replace that unit for $270. The ice maker has never provided enough ice and I had to purchase a bag of ice the last time I was at the home. The shelves on the refrigerator door are made of cheap plastic and I had to replace one already. I'm very dissatisfied with Frigidaire and this unit. I will never buy another Frigidaire product.

I placed an order for Frigidaire water & air filters when the reminder came up on the fridge display. A number of days later we received a box from Electrolux with a part that we did not order, for a dishwasher. I called the Frigidaire/Electrolux parts department to make sure the original order was still coming and I was assured it was and I should disregard the wrong part I had been sent. I waited the full 10 business days as patiently as possible with no further deliveries. The email I was initially sent for tracking shipping never worked at any time I tried it.

We have a 5 year Frigidaire Gallery Refrigerator (FGHF2369MF6), French Door with Icemaker. In the same transaction, we bought the same Frigidaire Gallery Series Gas Range, Microwave & Dishwasher for our new home. The ice maker was not producing ice beyond half full for some time & kept getting slower. We replaced the water filter (2 months earlier than the Frigidaire manual AND the filer manufacturer recommended), and it somewhat improved ice production. However, when we pulled the refrigerator out to check the water lines, we found a 2" diameter rust spot on the exterior of the back metal panel of the refrigerator, 13" down from the rear right corner.

I bought my new Frigidaire Gallery set before Christmas. The fridge fan was noisy, sounded like a popcorn maker (they tried to claim that was normal). I made them exchange it... Fridge #2 shows up... It is not much better. I'm on fridge #3 and it's been 3 months. This is ridiculous. They try to tell you that popping sound is normal for new fridges. Don't listen to them. The fridge I have now is quiet like it is supposed to be. Will I buy another Frigidaire set... No. After doing some reading on forums... I'm not looking forward to the future with these appliances. Will never deal with Frigidaire again. For the money you spend... A little quality would be nice.

I have never had a refrigerator that I dislike so vehemently. I have learned to live with the noise, and the flimsy drawers, however this ice maker is horrible! No one can get ice without it flying out all over the floor! I have beautiful cherry wood floors so having ice melt all over them is not a good idea. Needless to say, anytime we choose to get ice we are wiping up the floor. Total pain in the neck!

Corporate manager William ** very ignorant and could care less that my 2,000 dol fridge hasn’t ever worked right. And they were defective and have a lawsuit against them. They don’t make them, but he refuses to do anything and I mean anything to help out after I have spent so much money to repair this and still can’t get my ice machine fixed because they don’t even make the parts because it was so faulty!!!

I agree wholeheartedly with the reviewers who have experienced terrible customer service from Frigidaire. Our side-by-side refrigerator has several problems and, despite being under manufacturer's warranty, it is still not repaired! They contract with unreliable, unskilled local repair shops that you would NEVER select on your own and, if they actually show up as scheduled (I've had no-shows twice so far), are unable to fix the cheap, crappy appliance.

I purchased my refrigerator in Oct and it has been broken since the end of Feb. I contacted Frigidaire over 3 weeks ago and my refrigerator is still not working. All of my groceries went bad and we have been eating out for over 3 weeks. Every time I call they say they are trying to get someone out to fix it, but it shouldn't take over 3 weeks to get it fix. I don't recommend buying anything from them because their turn around time for repairing is too long. Also the customer service reps don't seem to care that my family is out of a refrigerator. One of the reps said we have put in the repair order so we have done what we were supposed to do, but putting in a order and it actually being repaired in a timely manner is two different things.

I also bought a Frigidaire refrigerator. After six months I’ve noticed a one foot crack with large hole in the interior wall of the case. I called Electrolux who is the owner of Frigidaire and handles the warranty. They were not helpful and rude. On my six month old refrigerator their repair is to put refrigerator tape over the hole. They say that this is the authorized fix. I requested the refrigerator be replaced to no avail. After numerous calls in attempting to get the refrigerator replaced I was told the only solution I had was to take the tape or to leave it as is. Having no other option but to have the tape put over the hole I asked them if the warranty repair would be warranty for any time and they said that they would give me an a six month additional warranty to re-tape it if the tape came loose.

Frigidaire French - Terrible fridge. 3 years old and the water and ice maker dispenser is the biggest problem. Both units water lines freeze up. Turn the unit off to let thaw out to use again. Ice tray will crack and leak water into the ice bucket causing the ice to cluck together making it too big to dispense. Can't buy just the tray, must buy complete ice maker around $100 if you want to change it on your own. Since the arger can't break the large chunks of ice it will crack the ice bucket. Another $50 just for the bucket. You will have to take the arger and other parts off the old unit and put on the new one.