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Within 35 days of purchase, my new refrigerator/freezer (Frigidaire model number FFTR1814TW) stopped working and was actually warming food rather than keeping it cool. Because it was just outside the 30 days from purchase, Lowe's sent a service company to repair rather than replace my defective refrigerator. The service company could not repair because it is a sealed system/compressor issue and recommended I call Frigidaire for warranty repair. Called Frigidaire (it's now over a week with no refrigerator) and was told by the surly customer service representative that a different company will be coming out next week to diagnose the issue, then I have to wait 5-7 days for the parts, another repair date, etc. So, in short, weeks until I have a working refrigerator when it is less than 2 months old!
I had 2 bad experiences, and 2 good experiences! My first phone call: My first phone call to Frigidaire was answered by a totally uncaring woman. I complained of the noise my shiny new fridge was making. (I nicknamed my fridge Darth Vader because that's what it sounds like), and the fact that it would leak all over the floor for no apparent reason. She said, in a very snooty voice, "If you read the owner's manual, it says that!" She had no right to talk to me in that tone of voice. Like I have to right to call her! She sounded illiterate. I did read the owner's manual. It said the refrigerator will make noise. Of course, it will. If it doesn't make any noise, it would be because it isn't running! I'm talking about a very annoying, very unusual noise.
My 2nd phone call: I called back because I could get used to the noise, but not the wet kitchen floor. A different woman told me that "Some leakage is to be expected." Not quite as snooty, but... um... no! Leakage is not expected! My 3rd phone call: Finally, I made an angry call, based on my 2 previous experiences. This lady was friendly, concerned, and helpful! We came to the conclusion that we needed either a new filter or a bypass. If neither of those worked, she would be happy to send out a service rep. By the time I got a new filter installed (my own fault for taking so long), the ice maker had completely stopped working and was flooding the floor worse than ever! The new filter didn't help.
My 4th phone call: I was given a friendly, "How about tomorrow morning", instead of an argument! The service rep was wonderful. He knew the problem immediately. Apparently, the ice-maker has been a problem in the past (as noted in these reviews). He changed it out without hesitation, with a new model designed specifically to alleviate the problems the old ice-maker had. He also recommended leaving the ice-maker turned off (I had turned it off for awhile thinking something needed to be defrosted - I was right, but it still needed to be replaced) until we got a bypass. I had purchased the filter because I couldn't find a bypass anywhere (except online). He ordered one for us, and we got it via UPS in a few days. We now have a steady flow of ice and no leakage. Darth Vader still lives in our house, but we have gotten used to him. If he ever stops gasping for air, we will call again, because he will have died.
Bought Frigidaire Refrigerator, Microwave, Dishwasher thru Clayton Mobile Homes brand new 12/2017. I've actually only lived in the home 10 days. I paid a lot to upgrade from the cheap appliances normally in these homes. Yet all have a shiny cheap looking exteriors that scratch extremely easily. Immediately upon removing the shipping film there were scratches on the exterior refrigerator doors, microwave, and dishwasher. All appliances develop scratches despite very careful minimal use. I don't even cook. Nothing has touched the surfaces except water and clean microfiber cloth per manufactures manual. BUT, if you do touch the exterior surfaces to clean they get scratches. And there are several different types scratches that just appear. They look terrible.
According to Frigidaire website the Refrigerator model FFSS2315TE has an Ultrasoft exterior finish. According to their representative on the phone Ultrasoft (trademark) means "matte" finish. All these appliances have shiny surfaces. I did not get what I paid for. So far Frigidaire is not correcting the problem. I feel all three appliances need to be removed and replaced with the correct models, as shown on the Frigidaire website. No children live in my home. Bought with Oakwood Mobile Home.
This is the worst ice maker I have ever owned. Have had repair twice and still doesn’t work properly. Fan freezes all the time and makes horrible noises. I WILL NEVER BUY A FRIGIDAIRE PRODUCT AGAIN!!! If I could get rid of it I would. No help at all from the company that made this ice maker. I am told I have to defrost it! What? Am I living in the 50’s or what? I hate this refrigerator and pray every day it will just quit so I can get rid of it! Poorest customer service I have ever encountered!
My wife's mother gifted us a brand new pretty expensive stainless steel Frigidaire Gallery refrigerator, it was a good looking refrigerator after a couple of weeks of owning it we started hearing weird noises then a got a little louder. It always makes an annoying Mechanical sound. The shelves didn't hold up very long. Like I said the workmanship is garbage just like it sounds. My ice dispenser doesn't stop when you take the glass off lever. In other words it keeps pouring ice. I bought a board a dispenser board to be exact. We thought that hopefully would take care of the problem. Spend about $160 and we still have the same problem. I am very upset. The worst part is it's not even a cheap refrigerator. They need to up their game in workmanship. I feel robbed.
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I purchased a Kenmore refrigerator manufactured by Frigidaire in 2013. Since the time of purchase I have had the icemaker/water dispenser serviced three times between 2013 and 2016. When I pulled the refrigerator out to inspect it the back had rusted out. The area of rust was approximately a foot wide and four feet long. I contacted Sears and was told I had to contact Frigidaire.
Frigidaire told me just the opposite. After investigating the problem I learned that the rust problem has been known by Frigidaire since 2008 and they have done nothing to correct it. When I got nowhere with either Sears or Frigidaire I contacted the South Carolina Consumer Affairs Division. They made my complaint known to a Sears rep who sent a letter saying there was nothing they could do about it.
When I called and spoke to this rep she was very nasty and told me to go ahead and contact an attorney. Needless to say I am very unhappy with the way I was treated and now have to purchase a new refrigerator which I cannot afford. I am 73 years old and living on a fixed income. I highly recommend that no one purchase a Frigidaire Refrigerator and if you already own one, be sure to pull it out and check the back for rust. Like some of the other complainants, I would be happy to join in on a class action suit if one is brought.
I purchased 2 refrigerators and 2 stove all by Frigidaire less than 5 years ago. I haven't had any problems with the stoves but the refrigerator's motor is now so noisy that if you're having a hard time getting to sleep they will make sure you stay awake and if you do fall asleep the motor will kick in and wake you back up. It is so loud that it can not be described as white noise. Neither had been moved from where they were originally placed. The motor stays on longer than when its quiet. I've tried adjusting the temperatures but that has no effect on the noise. It does this even if it hasn't been opened for several days. I will never buy Frigidaire products again. I am now searching for a quiet refrigerator. and I will pay whatever I have to pay for peace. My tenant bought their own refrigerator because of the noise. I now have one that is not being used. This product is CHEAP no matter what you pay for it.
Purchase refrigerator new April, 2015 for vacation condo. Rarely visited since purchase and the digital display lights just quit working. Also has repeated minor issues with the ice dispenser. Would not purchase another Frigidaire product again.
This Frigidaire Gallery refrigerator regularly freezes our food. The ice maker produces ice that is too big for the output. This results in the ice being backed up and upon opening the freezer to investigate, ice tumbles out all over the floor. Smaller ice pieces are needed.
I purchase the Frigidaire Smudgeless Stainless Refrigerator Dec 2016. It has had issues with ice maker since I bought it. Serviced 3x already with multiple parts replaced. Ice Maker just broke again, 1/3/2018. I am told I have to pay for repairs now as it is out of warranty. They never had fixed it correctly. This is a very poorly manufactured and designed appliance. I am also very unhappy with the matching dishwasher, doesn't clean well, is loud and poorly designed. I'd be glad to join a class action lawsuit if there is one. So many complaints for same issue. DO NOT BUY this BRAND.
Poor quality, ice bucket broke, freezer stop freezing food, refrigerator stopped cooking. Ice build up in back of freezer causing broken fan and fan motor. Warranty co offered buyout which is only a fraction of cost paid. Dishwasher leaks when it is run causing floor to warp. It was purchased from HHGregg now out of business. Sold warranty to 3rd party who is not professional. Electrolux/Frigidaire also not offering to stand behind product. Several reviews on their site that shows my problem is not an isolated problem. Many customers within the same time period are having the same problem.
Have this refrigerator for about 2 years. The bottom ice maker never has worked correctly. Had repair person look at it multiple times and they indicated it is a design flaw which manufacturer KNOWS about. Now this is clicking again; expect it to completely break soon. Will NOT by another Frigidaire again. BUYERS: DO NOT BY this brand/model!
Purchased a Frigidaire Stainless Steel Fridge and Stove with the fingerprint resistant coating 3 weeks ago from Leon's in Fredericton. A visiting child played with magnets on it, causing an extreme amount of scratches in the coating. Nowhere in the manual does it state not to have magnets on the surface, nor did the salesperson mention it. Upon calling Leon's Fredericton and Frigidaire Canada, I am told there is nothing that can be done to fix the scratches. My new fridge looks worse than the 30 year old one it replaced, and have gotten NO satisfaction from either distributor or dealer. Very poor and misleading product and customer service. I will NEVER purchase another product from Leon's Fredericton nor Frigidaire!
Bought this side by side in 7/2015, it has been repaired 5 times for ice maker running water into ice tray and then to the floor. Now fridge does not work at all and Frigidaire won't repair or replace after purchasing an extended warranty. DO NOT PURCHASE ANY APPLIANCE MADE BY ELECTROLUX.
I have the French door bottom freezer Frigidaire refrigerator with the icemaker in the fridge. I have had repair people here at least five times while under warranty and the problem is still not fixed with the icemaker continually freezing up and not working! Now that is just out of warranty I've had to purchase a warranty so that I can get it fixed again! These refrigerator should have been recalled. We should've got our money back and I am not going to stop fighting!
Purchased a Frigidaire refrigerator on 9/16/17 and now it doesn’t work. I have been on the phone with Lowe’s and Frigidaire for 10 days now. The representative at Lowe’s has been very helpful in trying to get the problem resolved. I have called Frigidaire or have been called by them no less than 12 times. They say the hold up is that they don’t have the serial number. I have given them the number during each phone call.
They say they cannot repair the unit and will have to replace it. They somehow cannot get their act together and call Lowe’s and give them authorization to replace it. The representative I last spoke to was extremely rude. It was all I could do to remain calm. Customer service at Frigidaire needs major improvement. Here I am at Christmas with no refrigerator and working with a company that obviously has no concern for their customers. I have never been so disappointed with a company. Consider another brand when purchasing an appliance.
Purchased a new side by side Frigidaire from Best Buy. A few month after delivery the frames for the glass shelves in the bottom of the fridge cracked. They send a replacement. The clamp that held one of the Chelsea broke. They replaced it as well. Then a crack appeared on the lining wall inside the fridge about 4 to 6 inches long. They asked me to send pictures. I did, they were very nice and eventually they replaced it with the same model. After a few months of using the replacement model the same started to happen. This time all the shelves and all the drawers cracked and the crack appeared again in the very same area on the lining as the previous fridge. This time getting bigger and bigger. This time my pictures did not help. They insisted I contacted a service company they recommend. I did. They came. They took pictures. Did not recommend any repairs and left.
After many attempts by email and by phone I was told that I had refused to allow the repairs and therefore denied the replacement of the fridge. They recommended I called in for service (again) to tell them what was wrong and what needed to be done. I argued that I had already called. They had already attended. Why call them again since they would not budge. I contacted the service company and they confirmed they had sent the report to them. I asked them to send it again giving them the email address of the person looking after me (supposedly). I allowed one week to pass and wrote again asking if they had read the report and what was the next step. No answer. I wrote again and again. Finally an answer that I had refused service and would not replace fridge and asking me to contact a different service company although the First one was their first choice.
I argued again that I had never refused any service since mine was offered or proposed that it was clearly a defective fridge having the same issues in the same spots yet they stonewalled me on the basis that someone wrote in my file that I have refused service. It’s been three months. We are still sitting with half a fridge. No drawers. No shelves. Everything piled up. They have the pictures and continue to give me the runaround. I don’t recommend this model to anyone let alone paying for an extended warranty that so far all it does is aggravate us, stonewall us and frustrate us. We see no end to this nightmare. They did not like what the First company told them. I don’t know but why force me to call another one? They were highly recommended. Are they trying to cover it up? Who knows.
I just got this fridge a few weeks ago. Got it from PGE. It's been only two weeks. Defrosted. Everything not cold. They don't care bout food loss and the supervisor said couldn't get anyone out here till after Christmas. I have to throw 300 dollars of food away and they didn't care. Weren't very nice. I will never by a fridge from them. Bad review.
Only had my French door fridge for 1 1/2 years. Since I have bought it they have fixed the ice maker 5 times. Now it is broke again and will not replace it because warranty is over by 6 months. BUT this problem has existed since I purchased. Paid 1800 dollars for a lemon. Never will I buy a Frigidaire again. And their customer service is rude.
Ice maker - I urge all Frigidaire owners to write a review. To prospective customers, please write that these complaints have caused you to choose another brand, CONSUMERS UNITE to protect ourselves. As many of your other customers have had to do, I am writing a negative review on the Consumeraffairs.com website. My hope is that as more people complain, your sales will diminish and you will be forced to correct this deficiency. As stated previously in my email to you, this unit has had to be repaired under warranty several times by a reputable, local appliance repair firm. You have this documentation within the product's serial number, but refuse to correct the problem. I strongly urge prospective customers to choose a different manufacturer. This email will be included on the Consumer Affairs complaint forum.
Bought a Frigidaire Stainless steel side by side refrigerator from Lowe's in June 2015. Recently saw the inside right plastic wall panel starting to crack. So, contacted Frigidaire. They informed me that the warranty had expired on it. I told them that this is a manufacturing defect, and they need to repair/replace it. They do not agree with me. I feel I need to inform the Public that they should not buy a Frigidaire Refrigerator product, as it is Defective, and should be Recalled. I had a GE Refrigerator for over 10-years, and others before that, and have yet to see a cracked inside wall on any of them. Here's the Frigidaire Model Number = FFHS2611PFCA.
The door to the refrigerator (Model FFTRI1814qS2) cracks off. We bought our unit in 2015 and have had this happen twice! A very very bad design. Glad we bought extended warranty. What will go next? It is a disgraceful piece of kitchen equipment. Shame on us for trusting what used to be a trustworthy, quality name.
Purchased Frigidaire Gallery refrigerator from Sears in Guatemala City less than two years ago. Sears tech unable to solve icemaker issues. Leaking water and not making ice. Finally called my own tech who lowered the refrigerator temperature which seems to resolve the leaking. "Bad design," he said. Today, after 18 months the whole thing went away as it is no longer working. "Bad motor and/or card," says the tech. So, I have no refrigerator at all going into the Christmas season. Frigidaire should be ashamed.
When it arrived, the refrigerator side wouldn't cool. When packing the Frigidaire Gallery refrigerator for shipment, they taped the door from the freezer that controls the amount of cold air so it couldn't open inside the wall. A technician found it. Problem solved. However the shelves break with almost no weight/pressure on them. Two have broken and the 60-day warranty for free replacement just ran out, so we have to buy replacement shelves at $40+ each. It's like having to buy ink for a printer!!!
We purchased a side by side Model # FFHS2611PF from Lowe's in July of 2017. The so called ice maker makes so much noise the dog can't sleep. It has now quit working at all, and one more call to Frigidaire customer service could cause hostilities... Take my word for it. There are complaints after complaints on here and other consumer boards about this obvious recall candidate. The fine folks at Electrolux need to step up and assume responsibility for this junk. The problem is not going to fix itself.
Ice maker freezes up consistently due to bad design requiring thawing & replacement of motor. It is a KNOWN flaw by Frigidaire yet they do nothing to remedy it, just temporary repairs until next freeze, dragging it out until warranty expires. We finally had enough, have an extended warranty so all repairs are covered, we are just disgusted with having to have repairs done every few months. We told the service agent that we want the fridge replaced, we were told that Frigidaire would have to do that. Frigidaire now claims it is the responsibility of their dealer, we are caught in the middle of a faulty fridge.
It should not be that a company can sell a product that they KNOW is faulty and not be required to make good on it. Anyone could sell anything, have a warranty, drag out repairs that ALWAYS require parts to be ordered to repair a known defect, run down the warranty period and say… “Too bad.” Their customer care is rude, unresponsive, will put you on hold, or just hang up. If you are lucky enough to get through to corporate, although they are more professional than customer care, they will just regurgitate the same garbage as customer care.
Currently corporate is claiming that we only contacted Frigidaire once regarding the faulty fridge. Even though their records indicate when THEIR dealer has been put repeatedly to make the same repair. Stay far away from this product and company unless you are ok with scheduling a bi-monthly repair schedule on a new appliance that should have an implied warranty of at least a year of no worries or repairs! Spend the money and go with an actual reliable brand, this is not one of them!
Our space allowed only counter depth. This model is modern, well priced, smudge free stainless finish, quiet, and easy to see everything. Only "con" is the slightly sharp plastic shelf front edges.
Frigidaire side by side Frigidaire Gallery. I am writing you about an issue that I have with one of your products. We recently purchase a refrigerator, gas oven, dishwasher and microwave and picked your brand above all the rest as I did some research and Frigidaire came out as the top appliances. Since I purchased these appliances in May I have had issues with the ice maker in the refrigerator as I won’t produce any ice. I have call into the support number and they sent out a third party repair person who didn’t really know what to do but replaced a tube.
The ice maker still doesn’t work and so I called again and they want to send out the same third party repair person. I have been purchasing bags of ice since I bought the refrigerator in May so that my family has ice. When I purchased these items I expected them to last a long time with any issues but realize that this is not the case. I would expect that the support personnel would make every effort to rectify the situation and also go above and beyond my expectations. I would really like to hear your thoughts on this situation.
Came with the house. Too small. Drawers not durable. I would not have made this type of purchase even though Frigidaire is generally an acceptable brand. Just not this model.
Our Frigidaire worked ok, but the doors started rusting from the inside out. It was not the seal and we had it set on low moisture. At first it just looked like something was splashed on the bottom of the door but it kept spreading. We recently replaced it with a Maytag.
Frigidaire expert review by ConsumerAffairs
While Frigidaire sells a wide range of appliances, the company has long been known for specializing in refrigerators and freezers. Frigidaire headquarters are in the heart of Augusta, Georgia.
Variety: Frigidaire offers a huge variety of sizes, shapes and styles of refrigerators so it can meet the needs of many different types of customers.
Customizable doors: The doors in Frigidaire refrigerators are customizable so owners can change them to fit the needs of a family or establishment.
Online tools: The company offers customers online tools to help pick or design the right refrigerator, and it also offers assistance visualizing the look and style of a finished kitchen with a Frigidaire fridge in it.
Customer service: Frigidaire offers excellent customer service options, including online product support, manuals and multiple options for getting in contact with the company.
Availability of products: Customers can find Frigidaire refrigerators in a large number of stores, making them a convenient option no matter where customers live.
Best for: Homeowners and businesses looking for a wide variety of products, or a certain design for their kitchen or office.
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Frigidaire Refrigerators Company Information
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