Frigidaire Refrigerators Reviews

If there was a zero option, I would give it. Frigidaire's policy of requiring a technician to deem a unit unrepairable before a replacement can be processed is unacceptable when Frigidaire cannot say when necessary parts will be delivered to fix a refrigerator that has failed twice. Meanwhile, we are left without a working refrigerator and no idea of when it will be fixed.

If I could rate this company as a zero I would. Been without a fridge for five weeks. They can't get it fixed and keep ordering parts. They refuse to refund/reimburse me until they "TRY" to fix it one last time. This is the WORST company to buy an appliance from!!!! By the time they get it fixed the warranty will be ended!

Junk, never buy. Terrible. 2 refrigerators in 2 yrs leaked coolant, 2 fans stopped. Now thermostat. 3 times lost all food fridge, freezer. Hours on phone, terrible customer service, they lie, no supervisor, never reimbursed for lost food, or small compact refrigerator they said would pay for. Many attempts to repair, their contractors are useless. Won't replace until 3 attempts, meaning 3 visit to your home to fix which they never can. Never buy Frigidaire, trust me.

We bought a Frigidaire Top Freezer/Refrigerator in the late Spring of 2022 with a 3 year warranty, thank goodness. The first problem was getting the refrigerator doors to seal. There is a ridge at the bottom floor, in the middle, that was catching the refrigerator door at the bottom. That actually had to be filed down. The squareness of the doors to the frame was off and had to be adjusted by a warranty technician who ended up stripping two screws because he used a power tool to tighten the screws. The door seal still wasn't right (the milk was spoiling too quickly) and so I took it upon myself to adjust the doors. I had to buy two (next size up) screws (from Ace Hardware) to replace the two stripped screws. The seal still wasn't right to the refrigerator door.

Hello! Firstly I want to say their "deals" aren't deals. I had my eye on a beverage fridge for a long time waiting for it to go on sale, I got a email saying their appliances were on sale and I looked. It was the exact same price. They just bumped up the original price by $100 saying it was $100 off. I emailed about it and got no response. I eventually went ahead and put the order in because it's the mini fridge I wanted, I put in for a payment plan. They had me schedule my delivery date.. and since both my husband and I are not available 24/7 I had to schedule it out 2 weeks. The day finally comes and we get a call. We live in a military base so the driver had to show his driver's license to get on base. THE DRIVER'S ID WAS EXPIRED. They wouldn't have turned him away if it was. Maybe a day or two, they would have worked something out. Which means the DRIVER'S ID was expired for a while. How could you let your ID expire when you literally do that for your job?

Do not waste your time or money on this product. We bought a Frigidaire Galaxy refrigerator in October of 2023. Since then we have had to use our warranty several times for issues that should not be occurring. The issue is still not resolved. Food/drink on the door freezes. The water dispenser now stopped working. We are shocked. The warranty expired one month ago. All they offered is for us to buy an extended warranty. Why? Either fix or replace this unit. We are very unhappy, and angry because now we have to pay for the continued service.

My fridge ice maker broke exactly 14 months after the purchase of my fridge. Main Office is not helpful. They referred me to a technician locally and their technician charge me $399 for nothing and the problem is still not solved. Please please do not buy their product. This is a garbage company.

Updated on 12/5/2024: Well it's me again Valerie **...I just got off the phone with Electrolux and they said they would just refund me my 350.00 3 weeks ago...I had to call again today now they said within 24 to 48 hours...I cried on the phone explaining to him that this refrigerator is very sentimental to me....I bought it for my mom paying 3100.00 to show her my love spares no expense....The tears poured out of me after the phone call...All I wanted was for them to fix the problem...I have never in my life until now received the worst customer service in my life...I will pray to my savior to handle this situation and the hurt in my heart....Please help me god,,,please help me my savior...Thank you.

The brought the wrong fridge and never changed it back. We spent at least 40 hours on the phone over the last 4 months. Their biggest trick is hanging up the phone on you. Worst customer service I have ever seen in my life…

DO NOT BUY FRIGIDAIRE APPLIANCES. This is by far the worst appliance I've purchased ever. The refrigerator started falling apart in the first 30-60 days. It was under the manufacturer warranty and they couldn't find a company to fix it. You end up on hold forever, getting disconnected, or no one shows up to actually repair it. This refrigerator has a faulty door (according to the repair person), it leaks, and the food goes bad because it won't stay cold. The lack of customer service is the most frustrating part. It literally is falling apart and no one from the company makes it right.