Frigidaire Refrigerators

Frigidaire Refrigerators Reviews

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Overall Rating
1.5 out of 5
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Frigidaire Refrigerators Reviews

ConsumerAffairs has collected 1,584 reviews and 1,175 ratings.

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Customer Service

Reviewed Nov. 29, 2023

I have been reading reviews on the Frigidaire refrigerators and my complaint is almost identical to the others. The refrigerator went out after only a few months and we had to throw food away. A service tech came out and "fixed" it. The next problem was the fan making a huge noise, that took twice to fix. It turns out the ice maker water will leak and freeze over the fan causing the noise. Two fans later, that is resolved, but now the ice maker is not working and it has had three new ones! So far the company has spent so much in repairs on it they may as well have replaced the old one. Please read all the reviews. The complaints are almost identical to mine. Frigidaire is NOT a good product and the customer service is horrible. Don't do it!

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Customer ServicePunctuality & Speed

Reviewed Nov. 21, 2023

We purchased our Frigidaire refrigerator in January of this year. Didn't work, 8 service calls and continuous contact with their "hot line". Lost freezer and refrigerator food. Management needs to first know if the unit works or not when it leaves the factory, I don't care where it is made! Their customer service system is broken. They just try to get through the call without resolution. They finally replaced the one that didn't work, 10 months later!! I could have been made a satisfied customer with better communication.

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    Reviewed Nov. 15, 2023

    I had a spill on the long glass shelf in the fridge. It seep into the seams between plastic and glass. There is no way to get at the spill because there is no room to get into the crevices. After a while, the spill caused an odour which has been difficult to remove. A major design flaw. I’m sorry I bought this fridge.

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    Reviewed Nov. 13, 2023

    We purchased the Frigidaire Fridge in December 2023, after 5 months of used the cooling system went off, Replaced Compressor and motor that lasted for 4 month then Freezer Heater broke, stop cooling the fridge, replace the freezer heater, One month later again the cooling system stop, 9 November they changed Motherboard and Freezer heater lasted for 3 days, now there is no cooling. in the Fridge. I will not recommend anyone to purchase Frigidaire Fridge.

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    Customer ServiceStaff

    Reviewed Nov. 10, 2023

    We purchased a Frigidaire refrigerator a month ago. It did not work correctly on day one. It freezes everything in the refrigerator. Even with the setting for the refrigerator set at 42 degrees, the temperature inside is 22 degrees. We called Frigidaire and they said they will send the information to the Escalation Team and they will contact us within 3 business days. They did not call. We called them back and they said that they will send the information to the Priority Team and they will call us back within 2 business days. They did not call.

    We keep calling them and they keep bouncing it back and forth with the Escalation Team and the Priority Team. No one from Frigidaire has called us at all during this time. Frigidaire has done nothing to resolve this problem and we keep calling them. My advice to anyone needing to purchase any appliance is, DO NOT PURCHASE ANYTHING FROM FRIGIDAIRE OR THEIR PARENT COMPANY ELECTROLUX. They do not care about the consumer, all they care about is selling their junk.

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    Customer ServiceCoveragePriceStaffReliability

    Reviewed Nov. 10, 2023

    I Purchased on July 10, 2023. Broke October on October 29, 2023. I suspected a malfunction in the freezer, as I noticed an unusual smell emanating from my food. Upon closer inspection, I discovered that the interior of the refrigerator was warm, signaling a complete breakdown. In response, I promptly contacted Frigidaire, prompting a technician visit. Upon the technician's evaluation, it was revealed that the compressor had malfunctioned, necessitating the procurement of a replacement. However, this solution comes with a waiting period of 3-10 business days. This predicament poses a significant challenge, considering my financial constraints and the impending spoilage of my perishable items. Unfortunately, both Frigidaire and Home Depot have been unresponsive, asserting that the issue is beyond their responsibility after the initial 48-hour timeframe.

    In my perspective, it appears that I may have been sold a refurbished, defective refrigerator under the guise of a new purchase. Consequently, I find myself in a frustrating situation, with substantial financial losses in ruined groceries. This experience serves as a cautionary tale, urging potential buyers to exercise vigilance when considering Frigidaire products and to approach purchases from Home Depot with careful consideration. Both of them don't seem to care about their customers.

    Now, I'm out thousands in groceries, and considering how expensive groceries are, I am legitimately getting screwed, so I reached out to Frigidaire today and demanded they send me a new fridge they are telling me they need to follow policy, policy doesn’t return my food to me, policy doesn’t unspoiled my food, policy only helps them. Their policy stated the tech needs to determine it's unrepairable, that’s after I wait 10 days, this IS NOT A WASHING MACHINE, this is MY FRIDGE!!!! I am losing groceries by the min. Everything is expensive and Frigidaire made it clear they will NOT REPLACE MY FOOD!

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    Customer Service

    Reviewed Nov. 8, 2023

    My wife and I purchased a Frigidaire side-by-side fridge model # FRSS2623AS through Home Depot. We recently received the fridge and waited 48 hours for the fridge to cool but it never happened. We reached out to Home Depot’s customer service which redirected us to the manufacturer. They mentioned everything would have to go through them so we called and were told they could send someone to pick up Friday or they could deliver another which wouldn’t be here until November 16th…. We chose to have someone pick the fridge up but the experience of not having a fridge because of the company sending a brand new fridge was beyond me!!

    We have to buy bags of ice and had to stuff our food into a cooler because the fridge is just sitting at our house until they pick it up! I called Home Depot to see if something could be done and they offered a small fridge that I would have to pick up on my own.. side note: I do not own a truck nor would a small fridge suffice for my food. This has been the worst experience EVER! We are currently waiting on the fridge to be picked up to process a refund where then we will have to purchase another fridge which will probably not deliver until next week!

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    Customer ServicePriceStaff

    Reviewed Nov. 6, 2023

    DON'T BUY FRIGIDAIRE!!!! POOR QUALITY APPLIANCES AND THE WORST CUSTOMER SERVICE! A simple thing like the light in the Freezer section of the Refrigerator blew out after only a little over a year of use and you can not simply screw in a new light bulb. You have to take the whole back off the freezer section to change a simple bulb! It is a very time intensive job to do. Tried to call FRIGIDAIRE customer service and after about 25 minutes the person who answered the phone gave me the silent treatment and would not respond! Then called back again and this time got a voice message they were too busy to talk to a customer and call back again! This is an expensive refrigerator and this is proof they know their appliances are of poor quality! Never buy a Frigidaire appliance. They do not stand behind their products which are of inferior quality!

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    CoverageOnline & AppReliability

    Reviewed Nov. 2, 2023

    I bought this Frigidaire fridge in 2019...11 months later the heat exchanger and Evaporator went on the fridge. Luckily, this was covered by warranty (they did not make it easy to get paid for it). Fast forward to today, the same issue has come up with the replacement parts. These parts were ordered and installed by a licensed Frigidaire technician. 3 years later the same parts fail?? Causing 1/3 of our food to be spoiled. I expected better from Frigidaire and Electrolux.

    It's a beautiful looking fridge and I get a lot of compliments about it but reliability is absolutely terrible. I can't even figure out how companies like this only offer 1 year warranty on their appliances. That just goes to show they expect them to not last and they are not behind their product. I also wrote this review on Frigidaire's "write a review" section of their website, unfortunately the review was not positive enough to make the cut on the website as they only want 5 star reviews apparently. Way to be transparent.

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    Customer Service

    Reviewed Nov. 1, 2023

    This refrigerator was purchased a few months ago, it's been nothing but problems. I'm going on my fourth service call and they continue to do NOTHING! I have lost so much food, due to freezing and burning salads, yogurt, cheese, sour cream, cottage cheese, fruit, etc... I am so disappointed that Frigidaire has not taken responsibility and has done nothing to replace this worthless refrigerator. All the food that I've lost has not been compensated, they just continue to tell me, that if the problem persists they will come back. I've taken time during work hours without pay to accommodate the service techs, it has honestly been a nightmare. Save your money, stress, food and purchase a different brand!!! Very disappointed, will tell my family and friends to stay away from this company...

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    Frigidaire author review by Sandy Baker

    While Frigidaire sells a wide range of appliances, the company has long been known for specializing in refrigerators and freezers. Frigidaire headquarters are in the heart of Augusta, Georgia.

    • Variety: Frigidaire offers a huge variety of sizes, shapes and styles of refrigerators so it can meet the needs of many different types of customers.

    • Customizable doors: The doors in Frigidaire refrigerators are customizable so owners can change them to fit the needs of a family or establishment.

    • Online tools: The company offers customers online tools to help pick or design the right refrigerator, and it also offers assistance visualizing the look and style of a finished kitchen with a Frigidaire fridge in it.

    • Customer service: Frigidaire offers excellent customer service options, including online product support, manuals and multiple options for getting in contact with the company.

    • Availability of products: Customers can find Frigidaire refrigerators in a large number of stores, making them a convenient option no matter where customers live.

    by Sandy Baker Contributing Writer

    Sandy Baker has written for ConsumerAffairs since 2021. Along with the advice and information her articles provide to consumers, she’s written several books that focus on topics such as retirement planning, bankruptcy, business finance, estate planning and personal credit health.

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