Frigidaire Refrigerators

Terrible customer service. Hours on the phone waiting with different prompts. First technician came over. He came through the guard gate. I directed him where to park he made a u-turn and departed. After waiting all day long then I had to reschedule to the following day. Technician was here at 5:33 p.m. The window for service was from 8:00 to 5:00. He got here at 5:33 p.m. I waited all day long. He was here less than 30 seconds.

I’ve always believed in this brand and have always purchased their product. However, my latest experience has been extremely frustrating and the customer service has made it even worst! I purchased a refrigerator for one of my rental properties and I have been having issues ever since. It took a month with back-and-forth visits to be able to address the issue - Every visit they would come to fix it but would tell me there was something else wrong but they would have to schedule another appointment - My guest stayed a full month without a working fridge. When it was finally resolved it didn't take long to start giving problems again.

The high temp alarm has been going off for 2 weeks. Called Frigidaire 3 times and got no response from them. Refrigerator is less than a year old and is under warranty. Very disappointed with service.

When I purchased my fridge they never had put the butane in it for it to cool so now the compressor box needs to be changed because all the oil came out and I have had it for a week and a half and have to wait 3 more weeks to even get it fixed and who knows what else will be wrong with it. Yes, they are going to pay for the compressor box but they treat you like ** and lie to you and will do nothing else for you when you spend that kind of money for something to be brand new and then have to wait at least a month to even use it! I would never recommend Frigidaire to anyone and would never buy anything that name-brand!

My fridge only last about two years, the compressor and the control unit broke down, got no help whatsoever from Frigidaire. Just an unreliable brand, to avoid at all cost. Stick with American brands, they make better appliances.

I purchased the Frigidaire refrigerator January 24, 2022. After that I just saw there is a crack on the backside of the fridge. I approach the NFM they said they cannot do anything I have to contact with the Frigidaire. They said they cannot do anything. I pay about 1600 to purchase this fridge in. There’s no help so when you purchase anything be careful check everything really good make sure there’s no crack or anything they’re not making good quality.

I encouraged my 95 year old neighbor Alice ** who played Ellen's mom to buy this appliance 5 years ago. She opted for the extended warranty which expired a few months ago. The Fridge stopped cooling two weeks ago. I called and Frigidaire said the warranty expired and she could pay for an authorized technician to come out and service the unit. In the last two weeks they have come three times have now charged $1400 and the unit still did not work. The unit was originally over $2000 and now this would be an additional 1500. The calls are routed through the Philippines which no one seems to care. There are no numbers in North Carolina for help. It is unacceptable that a 2K unit lasts five years with normal use. Shame on them. Frigidaire 22.4 Cu ft Model #LFHG2251T.

Today is May 16. Our Frigidaire gallery refrigerator has Failed April 25. On April 26 I called in a claim with the Electrolux/frigidaire extended warranty. They do not list an address or email, they can only be contacted by phone Monday through Friday east coast work hours. After lengthy automated phone advisories most often it says that due to excessive call volume they have to disconnect and that one should try again at a later time.

We spent $2400 on a refrigerator only for it to be useless two years later. After purchasing, and after it broke within the first year, I realized what crappy design it is. The door function is horrible. A guy came out and repaired it. Which that took an act of congress to make that happen. For it to only break in another six months. Which was outside the warranty, meaning we would have to pay for any repairs. So because we bought a lemon, we are just out the money and out of luck. Every time I have had to call customer service. Which is about five or six times. I have had horrible experiences. You can tell that the reps could care less and are just trying to get you off the phone. Horrible training. Horrible product. Refrigerator should last more than a year. And you shouldn’t have to buy an extended warranty in my opinion. You should just make quality products. Never again will I make the mistake of purchasing from Frigidaire.

I purchased a Frigidaire Gallery 4 door French door counter depth Frig in March 2021. Ice maker worked only intermittently until dying in March 2023 along with the condenser fan. We were outside of the warranty window so we paid a very reputable and professional appliance repair company to fix both. They were able to replace the condenser fan and I no longer have to live with the sound of a jackhammer in my kitchen and the fridge works fine. (BTW, the fan failed after only 2 years); however, after 2 attempts to fix the ice maker using a “kit” recommended by a rep at Frigidaire, the repair technician was told by a Frigidaire rep that the ice maker was, in fact, NOT A REPAIRABLE part of the freezer! WHAAAT?)