Frigidaire Refrigerators Reviews
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About Frigidaire Refrigerators
Frigidaire produces household appliances and kitchen equipment. Its offerings include refrigerators, ranges, dishwashers and small appliances. Frigidaire creates kitchen and laundry solutions with practical features for everyday home use.
- Reliable performance over years
- Spacious interior for storage
- Poor customer service experience
- Parts availability issues
Frigidaire Refrigerators Reviews
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Reviewed May 23, 2026
Purchased from Best Buy. Delivery and installation went smoothly. After that... Alarm beep, but no indication why. Temperature control off by 4°, correcting temperature in main compartment froze everything in the produce drawer. Called customer service. The first contractor would not answer his phone or return voicemail. It took 3 weeks and a call to customer service for him to replace the UI and a circuit board. After he left, the icemaker didn't work. Call to customer service for the icemaker. Insisted on a different contractor. They were more responsive, but a month and six visits later (six days wasted) the icemaker still does not work.
Asked Frigidaire for a replacement. They said it did not qualify. Gave up, went back to Best Buy. They said "Sorry, the return period has expired." Of course it has, silly. We've been screwing around with Frigidaire for two months. We negotiated to purchase another fridge of equal or greater value if they'd take this one back. I asked if zi could shoot the Frigidaire before they came and got it. They said no, which was disappointing. Our new LG fridge arrives Friday. We hope we have a better experience with product quality, customer service and repair contractors (if necessary) than we had with this debacle.
Reviewed May 22, 2026
My new Frigidaire refrigerator sucks! I bought the 22 cubic foot model. Model #Model Number: FRSS2323AS. I have had trouble with this refrigerator almost from the day I bought it. The problem is it cannot control the temperature to be below 40F and above 32F. This is the temperature range that the FDA sets as safe for food storage. I have had the technicians out to fix it 3 times now and they are telling me that it cannot be fixed. The problem is a design flaw.
All of the cold air to the refrigerator enters at the top from the freezer, so everything close to that outlet freezes. Meanwhile, since the cold air has to filter down behind the shelves to the bottom, the lower shelves get too warm. I have seen temperatures as high as 50F and as low as 23F. I am constantly throwing out food that has either frozen or spoiled. Do not waste your money on this Refrigerator!
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Reviewed May 22, 2026
Wish I had seen these reviews before I purchased. I purchased a Frigidaire refrigerator for my rental home in DEC 2025. Called Lowe's and Frigidaire the day the renter called me with leaking issues and warming. Took 4 days to get a technician there, who said, "Simple fix, but need to order a part, which will take 3-5 days." It has now been 10 days of a refrigerator not working, and $200 of food spoiled, and a family with 3 kids not having a working refrigerator. I have called daily to Frigidaire or the contracted repair service.
Most of the time, they don't even answer the phone. I am also upset that Lowe's is tolerating this behavior of the manufacturer without any kind of compensation, saying, "You didn't buy the extended warranty." It is covered under the manufacturer's warranty. Don't buy Frigidaire, and I will not be purchasing any more appliances from Lowe's!
Reviewed May 21, 2026
I purchased a Frigidaire Gallery refrigerator in Oct 2025. Today is Thursday May 21 2026 and the fan on it broke. Because it is a holiday weekend, I may be without a refrigerator until next Tuesday for a total of 5-6 days if the part comes in on Tuesday. I lost quite a bit of food as I had just done a large shopping. Very disappointed in the quality of the appliance and will be sure to tell friends and family to avoid Frigidaire.
Reviewed May 21, 2026
I bought a Frigidaire refrigerator from Lowe’s in July 2025 with the factory warranty, and by April it already broke down and stopped working out of nowhere. I called the company, and they sent a technician three days later. We are talking about a refrigerator here — my food was going to waste while they took their time. The technician said the motherboard was bad, and then it took them three weeks to get the part. They fixed it, and it started working again right away, but only three weeks later I came home from a long weekend and found the same problem again. The refrigerator was not cooling. I called again, and now I have to wait another week for a technician, while my food spoils again. This is the second time in one month.
On top of that, it is supposed to be stainless steel, but the front is already rusting. I asked for warranty coverage, and they refused, saying it is not covered. That is unacceptable. It feels like false advertising and a complete joke for a brand-new appliance. I should not have to deal with this like I bought a used refrigerator. It did not even last a year.
Reviewed May 21, 2026
Within the first yr our new Frigidaire 36” French door refrigerator w/ bottom freezer started making beeping noises and flashed numbers on the digital display. It wasn’t cooling properly. Called and tech showed up. Said low on Freon so he added some, argued about warranty, charged $250 service call and said he had a spare compressor at home if that’s the problem and left. Within a week, the same thing. Tech replaces it. Happens again. Tech comes out and says it must be the condenser or a faulty tube.
May be punctured inside the wall which would be a non-repair. Refills Freon. Lasts about two weeks. Tech can’t get parts for it. Company says none available. No other solutions available. We’ve had to purchase a new fridge for my medications and food. Still, dealing with cancer and can’t afford a $3,000+ hit for 2 refrigerators. Plus, our newest one is a cheap $1200 fridge because I can’t afford all this nonsense. If the French door fridge has internal damage, it’s from the factory, not us. I rate them minus 10. Be accountable, I’m waiting for a class action lawsuit because so many upset consumers who have had a similar experience with this product.
Reviewed May 13, 2026
I rarely post negative reviews, but after months of dealing with this situation, I feel compelled to share our experience with Electrolux warranty service. We purchased a Frigidaire refrigerator in August 2025 for our office. By January 2026, the refrigerator stopped cooling properly and has remained unresolved ever since. Since then:
• Multiple major components have been replaced, including the fan, fan motor, and motherboard.
• We were told additional parts may still need to be replaced one at a time.
• We have gone months without a functioning refrigerator in our office.
• We have now experienced TWO missed technician appointments, including the most recent appointment yesterday, despite being scheduled.
The most frustrating part has been the lack of escalation and accountability. We have repeatedly asked to speak with a supervisor or manager, but customer service states they are unable to transfer calls beyond the call center. We have also been told service reports are “internal only” and cannot be shared. I understand troubleshooting complex appliances can take time, but after this many failed repair attempts over several months, there should be a more efficient path toward replacement or resolution, especially while the unit is still under warranty. At this point, we are simply asking for a reasonable resolution and a functioning refrigerator. I hope this feedback helps improve the customer experience for others in similar situations.
Reviewed May 13, 2026
I bought the top Freezer Fridge bottom appliance 4.5 years ago. Within a year I had issues. I've had 2 different visits from repair technicians. The problem persists, the fridges does not stay cold and has spoiled my food multiple times. DO NOT BUY this product. I'm giving up and buying a new fridge NOT this brand ever again.
Reviewed May 13, 2026
Service Review. We purchased Frigidaire’s fixed‑fee service package to address the cooling failure, but the experience was a complete waste of time. Although an appointment was scheduled, we spent six weeks repeatedly contacting both the service provider and Frigidaire. Despite these efforts, the issue was never resolved.
Reviewed May 10, 2026
Bought a Frigidaire top freezer refrigerator, only lasted two years, not worth buying, would definitely never buy another Frigidaire, and warranties are a joke, do not waste your money.
Frigidaire author review by Sandy Baker
While Frigidaire sells a wide range of appliances, the company has long been known for specializing in refrigerators and freezers. Frigidaire headquarters are in the heart of Augusta, Georgia.
Variety: Frigidaire offers a huge variety of sizes, shapes and styles of refrigerators so it can meet the needs of many different types of customers.
Customizable doors: The doors in Frigidaire refrigerators are customizable so owners can change them to fit the needs of a family or establishment.
Online tools: The company offers customers online tools to help pick or design the right refrigerator, and it also offers assistance visualizing the look and style of a finished kitchen with a Frigidaire fridge in it.
Customer service: Frigidaire offers excellent customer service options, including online product support, manuals and multiple options for getting in contact with the company.
Availability of products: Customers can find Frigidaire refrigerators in a large number of stores, making them a convenient option no matter where customers live.
Sandy Baker has written for ConsumerAffairs since 2021. Along with the advice and information her articles provide to consumers, she’s written several books that focus on topics such as retirement planning, bankruptcy, business finance, estate planning and personal credit health.
Frigidaire Refrigerators Company Information
- Company Name:
- Frigidaire
- Year Founded:
- 1918
- Website:
- www.frigidaire.com