Frigidaire Refrigerators

Frigidaire Refrigerators

 3.3/5 (570 reviews)
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Overall Rating3.3 out of 5
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Frigidaire Refrigerators Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: June 1, 2023

Terrible customer service. Hours on the phone waiting with different prompts. First technician came over. He came through the guard gate. I directed him where to park he made a u-turn and departed. After waiting all day long then I had to reschedule to the following day. Technician was here at 5:33 p.m. The window for service was from 8:00 to 5:00. He got here at 5:33 p.m. I waited all day long. He was here less than 30 seconds.

I told me I can't put tall items in the middle of the refrigerator because of the cooling vents. He told me I can't put bags of lettuce on the side. That they belong in the bin. He told me I can't put things in the back of the refrigerator cause it'll freeze the food items. I asked him where am I supposed to put my food. He said, "You can buy a double wide different design refrigerator." I said this is a poor quality refrigerator. It should have cooling vents around inside the refrigerator not just the back of the refrigerator where your food freezes. He said, "I don't make them. I just service them." He said, "You can buy another refrigerator if you don't like this one." I also where am I supposed to put my food if I can't put it in the back of the refrigerator cause it'll freeze. I can't put it tall things in the middle of the refrigerator cause it'll block the fence and I can't put bags of lettuce on the side of the Frigidaire refrigerator. He just walked out.

He was here less than 30 seconds after me waiting two days for service. I was on hold to talk to supervisor. It took me an hour and a half to talk to someone. They promised me that he'd be here first thing in the morning. He didn't arrive till 5:33 p.m. I definitely wouldn't recommend Frigidaire refrigerator. Poor quality. Not well designed. Poor customer service. Long waits on hold to talk to somebody and many props on the phone to get to just to hear the music to wait hours. Definitely not satisfied with my purchase. This is under warranty and they have technicians that don't even spend time to try to find out what the problem is.

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Verified Reviewer
Original review: May 29, 2023

I’ve always believed in this brand and have always purchased their product. However, my latest experience has been extremely frustrating and the customer service has made it even worst! I purchased a refrigerator for one of my rental properties and I have been having issues ever since. It took a month with back-and-forth visits to be able to address the issue - Every visit they would come to fix it but would tell me there was something else wrong but they would have to schedule another appointment - My guest stayed a full month without a working fridge. When it was finally resolved it didn't take long to start giving problems again.

Now the fridge is having the same issue, not cooling, the current guest had to throw all their freezer food out and didn't have a proper working refrigerator during their vacation stay. This is an extremely frustrating situation for my guests and myself - I called to have a technician on-site and the earliest appointment was within a week -supposedly today - After not hearing back from anyone I called again and was informed it will be tomorrow before they can come by to assess the issue. I have guests coming in and I don't know what to expect about a resolution and it will result in a bad experience for my guest's vacation stay. Extremely disappointed with this service.

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    Verified Reviewer
    Original review: May 28, 2023

    The high temp alarm has been going off for 2 weeks. Called Frigidaire 3 times and got no response from them. Refrigerator is less than a year old and is under warranty. Very disappointed with service.

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    Verified Reviewer
    Original review: May 25, 2023

    When I purchased my fridge they never had put the butane in it for it to cool so now the compressor box needs to be changed because all the oil came out and I have had it for a week and a half and have to wait 3 more weeks to even get it fixed and who knows what else will be wrong with it. Yes, they are going to pay for the compressor box but they treat you like ** and lie to you and will do nothing else for you when you spend that kind of money for something to be brand new and then have to wait at least a month to even use it! I would never recommend Frigidaire to anyone and would never buy anything that name-brand!

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    Verified Reviewer
    Original review: May 23, 2023

    My fridge only last about two years, the compressor and the control unit broke down, got no help whatsoever from Frigidaire. Just an unreliable brand, to avoid at all cost. Stick with American brands, they make better appliances.

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    Verified Reviewer Verified Buyer
    Original review: May 17, 2023

    I purchased the Frigidaire refrigerator January 24, 2022. After that I just saw there is a crack on the backside of the fridge. I approach the NFM they said they cannot do anything I have to contact with the Frigidaire. They said they cannot do anything. I pay about 1600 to purchase this fridge in. There’s no help so when you purchase anything be careful check everything really good make sure there’s no crack or anything they’re not making good quality.

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    Verified Reviewer Verified Buyer
    Original review: May 17, 2023

    I encouraged my 95 year old neighbor Alice ** who played Ellen's mom to buy this appliance 5 years ago. She opted for the extended warranty which expired a few months ago. The Fridge stopped cooling two weeks ago. I called and Frigidaire said the warranty expired and she could pay for an authorized technician to come out and service the unit. In the last two weeks they have come three times have now charged $1400 and the unit still did not work. The unit was originally over $2000 and now this would be an additional 1500. The calls are routed through the Philippines which no one seems to care. There are no numbers in North Carolina for help. It is unacceptable that a 2K unit lasts five years with normal use. Shame on them. Frigidaire 22.4 Cu ft Model #LFHG2251T.

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    Verified Reviewer Verified Buyer
    Original review: May 16, 2023

    Today is May 16. Our Frigidaire gallery refrigerator has Failed April 25. On April 26 I called in a claim with the Electrolux/frigidaire extended warranty. They do not list an address or email, they can only be contacted by phone Monday through Friday east coast work hours. After lengthy automated phone advisories most often it says that due to excessive call volume they have to disconnect and that one should try again at a later time.

    On May 11 their authorized repair service diagnosed the fridge as irreparable. Even The repair man couldn't get through to Frigidaire ad got disconnected! He told me it was hopeless to keep trying and that he would call the next day at 5:30 am our California time when Frigidaire opens on Eastern time and text me a file number. And he did! I highly appreciate and recommend smart tech appliance repair out of Red Bluff, California. Now Frigidaire is reviewing the replacement. It's May 16 and the Frigidaire representative asked for another week of patience until I will get a communication from frigidaire by e-mail or letter that may include a document request. This snail's pace is a inconsiderate disregard for the consumer's time. A refrigerator in California is important and a warranty claim has to be resolved without completely disrupting the consumer's life for months.

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    Verified Reviewer
    Original review: May 16, 2023

    We spent $2400 on a refrigerator only for it to be useless two years later. After purchasing, and after it broke within the first year, I realized what crappy design it is. The door function is horrible. A guy came out and repaired it. Which that took an act of congress to make that happen. For it to only break in another six months. Which was outside the warranty, meaning we would have to pay for any repairs. So because we bought a lemon, we are just out the money and out of luck. Every time I have had to call customer service. Which is about five or six times. I have had horrible experiences. You can tell that the reps could care less and are just trying to get you off the phone. Horrible training. Horrible product. Refrigerator should last more than a year. And you shouldn’t have to buy an extended warranty in my opinion. You should just make quality products. Never again will I make the mistake of purchasing from Frigidaire.

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    Verified Reviewer
    Original review: May 15, 2023

    I purchased a Frigidaire Gallery 4 door French door counter depth Frig in March 2021. Ice maker worked only intermittently until dying in March 2023 along with the condenser fan. We were outside of the warranty window so we paid a very reputable and professional appliance repair company to fix both. They were able to replace the condenser fan and I no longer have to live with the sound of a jackhammer in my kitchen and the fridge works fine. (BTW, the fan failed after only 2 years); however, after 2 attempts to fix the ice maker using a “kit” recommended by a rep at Frigidaire, the repair technician was told by a Frigidaire rep that the ice maker was, in fact, NOT A REPAIRABLE part of the freezer! WHAAAT?)

    There is a defect in the design that causes the water line to the ice maker to freeze up, BUT… BUT… there is literally NO ACCESS to the water line to the ice maker. The appliance repair company refunded me immediately since I paid to have it repaired but it was not repairable. I then called Frigidaire and the only compensation they could offer was a discount off of my next Frigidaire appliance… Like that’s going to happen. I am so disgusted with this product and the fact that there is NO Protection for consumers in these situations. Please beware.

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    Frigidaire author review by Sandy Baker

    While Frigidaire sells a wide range of appliances, the company has long been known for specializing in refrigerators and freezers. Frigidaire headquarters are in the heart of Augusta, Georgia.

    • Variety: Frigidaire offers a huge variety of sizes, shapes and styles of refrigerators so it can meet the needs of many different types of customers.

    • Customizable doors: The doors in Frigidaire refrigerators are customizable so owners can change them to fit the needs of a family or establishment.

    • Online tools: The company offers customers online tools to help pick or design the right refrigerator, and it also offers assistance visualizing the look and style of a finished kitchen with a Frigidaire fridge in it.

    • Customer service: Frigidaire offers excellent customer service options, including online product support, manuals and multiple options for getting in contact with the company.

    • Availability of products: Customers can find Frigidaire refrigerators in a large number of stores, making them a convenient option no matter where customers live.

    by Sandy Baker Contributing Writer

    Sandy Baker has written for ConsumerAffairs since 2021. Along with the advice and information her articles provide to consumers, she’s written several books that focus on topics such as retirement planning, bankruptcy, business finance, estate planning and personal credit health.

    Frigidaire Refrigerators Company Information

    Company Name:
    Frigidaire
    Year Founded:
    1918
    Website:
    www.frigidaire.com