Frigidaire Refrigerators Reviews

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About Frigidaire Refrigerators

Frigidaire produces household appliances and kitchen equipment. Its offerings include refrigerators, ranges, dishwashers and small appliances. Frigidaire creates kitchen and laundry solutions with practical features for everyday home use.

Pros
  • Reliable performance over years
  • Spacious interior for storage
Cons
  • Poor customer service experience
  • Parts availability issues

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Frigidaire Refrigerators Reviews

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    How do I know I can trust these reviews about Frigidaire?
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    Customer Service

    Reviewed July 10, 2025

    Purchased a simple single door Frigidaire refrigerator the end of September 2024 and have had it go out twice now, losing everything in the freezer and all dairy products in the refrigerator. Once was in early March and then again the end of June. I called to request service as it was still under warranty on June 30th and am still waiting for repair or replacement. I obviously got a lemon. Cannot get a call from them and took a day off work because I was told a repairman was coming today between 8 and 12 and they never dispatched the repair. So frustrated! Don’t bother. Can’t even get through to a supervisor as their customer service is outsourced in some far off Asian country. Good luck!

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    Customer Service

    Reviewed July 7, 2025

    We Purchased a Garage Ready refrigerator in October of 2024. At the first part of June 2025 we noticed the refrigerator portion was not cooling and the freezer was forming ice on the door seal. We contacted Lowe's where the item was purchased and were told they could not help us. We were told to contact Frigidaire directly because it was under warranty. That's when our nightmare began. It is now July 7th and we still do not have a working refrigerator and Frigidaire will not refund our money. We have been told our only option is a replacement, if it is determined repairs are not possible. Well, we have had two service calls and parts replaced, but the problem has not been resolved. We are now waiting on a third service call to "verify" it is not possible to repair. If that occurs, Frigidaire will create a case to possibly give us a replacement.

    I have done some research and from what I have read, a replacement seems impossible as well. The Frigidaire customer service process tends to continue service calls, hoping the customer will just give up. A replacement solution will probably never happen! We spent approximately $800 and will probably never see a working product for the money spent. If Frigidaire truly valued their customers and stood behing their products, we would not be in this situation. I hope the executives at Frigidaire read this review and take it seriously! I am definitely not alone in my experience. We will NEVER purchase another Frigidaire product!

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      Reviewed June 27, 2025

      Do not purchase a refrigerator from Frigidaire. You will waste your money and time trying to get it repaired. We purchased a brand new fridge and it has never worked. There is only 1 servicer for our area and they have no motivation to deem it non-repairable since they get paid every time they "repair" it.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed June 27, 2025

      Bought a new refrigerator on September 18th, 2024. Stopped working May 6th, 2025. Still under warranty, called and they set up a technician to come take a look. They never showed, called and set up another time, they didn't show again. Did this a 3rd time and once again no shows! Asked to have unit just replaced, they want to have me take a 4th day off work to wait for another technician. Very unhelpful customer service and horrible way to gain business from people! I've lost a substantial amount of money missing work and they just don't care! Well over $1200 from those 3 days of missed work! I could have replaced it twice by now with that kind of money! Refuse to replace it after all of this even though it's still under warranty! DO NOT BUY from this company!

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      Ease of Use

      Reviewed June 26, 2025

      2nd time in 4 years that the thermostat has gone out. Constant noise. My dishwasher is definitely not energy efficient. Takes 2 hours to do the dishes. The panel to change settings never has worked. Tried to do normal wash won't change. The door lock got stuck which I couldn't use the oven for weeks until it got replaced. THIS APPLIANCE IS THE WORST BRAND EVER.

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      Customer Service

      Reviewed June 25, 2025

      I purchased a refrigerator and it stopped working while under warranty. Frigidaire will not send a technician out or replace the product. I have only had it 7 months. Worse customer service. Do not purchase from them!

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      Reviewed June 23, 2025

      Horrible horrible service. NEVER BUY FROM THEM. Had my side by side 5 months. Ice maker just quit! I’ve yet to get a tech out here. All they keep saying is they don’t have a technician. They will submit a ticket to back office. It’s been 6 weeks and nothing!!! I'M PISSED.

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      Customer ServiceInstallation & SetupStaff

      Reviewed June 19, 2025

      We have had Frigidaire appliances for less than 4 years. The dishwasher does not work well. And this is the second time we have had issues with the refrigerator. The first time was the door which was replaced under warranty. This time the entire fridge and freezer stopped working completely. The freezer is at 80 degrees currently. We called on a Monday to schedule a repaired. The soonest repaired was on Wednesday. On Wednesday they called and canceled the appointment and rescheduled it for Friday. My husband and I both called to see if someone could come sooner and both were told that they were only schedulers and they could not connect us to an agent.

      We learned that the control board in the fridge was broken from a third part tech. We messaged Frigidaire to let them know that’s the put we need. They refused to request that it be in the tech's truck when it can and said they needed to wait for the tech to view it. Refused to even have it in the truck. They said if the tech needed to order the part it would be another 7-10 days and the tech would have to come back again. They once again refused to connect me to a manager. It’s impossible to talk to anyone other than outsourced schedulers. And they products are poor quality.

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      Reviewed June 19, 2025

      I wish I could give this refrigerator a "ZERO". It is hands down the worst refrigerator I have ever bought in my entire life. Ours literally died and I went to Lowe's to get a new one. The black LG I wanted was on back order until January (this was in November) and we couldn't wait that long, so I took a chance on a Frigidaire. First, the rubber around both the freezer and the fridge itself is so weak that every time you open one the other part pops open. If you don't "literally" close the freezer part with your hand to make sure it is closed, it will create a ton of ice in the top. It has no butter dish???? What??? This is on me for taking a chance, but I will NEVER, EVER buy any Frigidaire product again. I do not recommend any of their refrigerators!

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      Reviewed June 18, 2025

      ABYSMAL. It has been over a year to resolve ice maker issues. Finally deemed non repairable. Still no resolution. Had to buy a new refrigerator. Will never buy any Frigidaire product. EVER, ever, ever, ever.

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      Frigidaire author review by Sandy Baker

      While Frigidaire sells a wide range of appliances, the company has long been known for specializing in refrigerators and freezers. Frigidaire headquarters are in the heart of Augusta, Georgia.

      • Variety: Frigidaire offers a huge variety of sizes, shapes and styles of refrigerators so it can meet the needs of many different types of customers.

      • Customizable doors: The doors in Frigidaire refrigerators are customizable so owners can change them to fit the needs of a family or establishment.

      • Online tools: The company offers customers online tools to help pick or design the right refrigerator, and it also offers assistance visualizing the look and style of a finished kitchen with a Frigidaire fridge in it.

      • Customer service: Frigidaire offers excellent customer service options, including online product support, manuals and multiple options for getting in contact with the company.

      • Availability of products: Customers can find Frigidaire refrigerators in a large number of stores, making them a convenient option no matter where customers live.

      by Sandy Baker Contributing Writer

      Sandy Baker has written for ConsumerAffairs since 2021. Along with the advice and information her articles provide to consumers, she’s written several books that focus on topics such as retirement planning, bankruptcy, business finance, estate planning and personal credit health.

      Frigidaire Refrigerators Company Information

      Company Name:
      Frigidaire
      Year Founded:
      1918
      Website:
      www.frigidaire.com