Frigidaire Refrigerators Reviews

So, not only have I been without an operable refrigerator for more than 3 weeks total, I've lost over $300 in food. Frigidaire refuses to pay for the lost food, and is taking an extreme amount of time to even make a decision to replace our refrigerator.

I have also emailed Frigidaire twice with no response. I've only been able to correspond by phone and they say I'll have to keep calling back to find the status.

We've lost over $300 in food and it has caused an extreme inconvenience since we had over 8 people visiting our household during the Thanksgiving holiday. I prefer not to have a Frigidaire replacement but Frigidaire will not just refund my money. They will only replace the unit (when and if approved) with the same or comparable unit.

The first repairman--not a warranty repair--came on December 24--and diagnosed the problem as a sealed system problem -- a warranty repair problem. After paying him $70.00 foir the call, I called the Frigidaire's warranty NON-SERVICE toll free number. Of course it took over a week to get the warranty repair man to look at the refrigerator -- which he did for 15 minutes, then, after charging me $70 for the service call, said I've got to order the parts, and new compressor--if I had known that was the problem I would have ordered them right away.

Well---I had told the warranty telephone person that the first repairman had said that it was the compressor -- but they apparently do not even forward that information to the service technician.

A NEW date was set for the repair--a week from the date (December31) the warranty technician visited -- Wednesday, January 7. The parts had not yet arrived on January 6, so the warranty people calle me to say they had to re-order the parts--and that I was to call them as soon as the parts arrived, and they would have the repairman out the next day. The parts finally arrived on Friday, January 9 -- but when I called the warranty people, they said that the earliest date would be Wednesday, January 14!!!! The repariman would be here between 11 am and 3 pm I was assured (but why should they start telling the truth now?). Finally about 4:30 pm, I called the warranty number, and the person told me that the repairman was running late--but that he'd be here (Are we picking up a trend here?) Finally, at 6:30, the repairman arrived, shaking his head saying that he could not complete the job -- he said he wasn't aware that it was a compressor until he got here (Now that's another good one--just look at the sheet as you pull in the driveway). I immediately called the warranty line (by now I should have it on speed dial) --only to be told by the apologetic lady that she couldn't promise that he'd be back tomorroiw -- tha the earliest date is not next Tuesday, January 20th!!!

No one would have had to convince me that Frigidaire-Electorlux is a piece of crap by now--after all, its now the fourth week without a refrigerator --but after reading all the complaints here about Frigidaire, I'm left worndering how they stay in business.

Frigidaire makes ENRON look like a compassionate and ethical business!!!

I sent an e-mail message to the Electrolux company hoping for some satisfactory results. The only message I have received is that we will get back to you as soon as possible which was on November 23, 2003.

I am hoping that by contacting the consumer affairs office, something positive will happen. We paid $900.00 for this worthless piece of junk and neither the Frigidarire or Electrolux company seems to be willing to help us out.


As stated above, we paid $900.00 for this worthless piece of junk refrigerator. We have also lost $500.00 in food since every time the refrigerator/freezer thaws, the food spoils. We have contacted two authorized Frigidaire repairman; one of them didn't even try to fix the refrigerator and while the other repairman did come to replace a part, the refrigerator has once again given out.

We are wanting compensation from the Frigidarie/Electrolux company.