Frigidaire Refrigerators Reviews
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Frigidaire produces household appliances and kitchen equipment. Its offerings include refrigerators, ranges, dishwashers and small appliances. Frigidaire creates kitchen and laundry solutions with practical features for everyday home use.
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Frigidaire Refrigerators Reviews
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Reviewed Feb. 1, 2020
Just after the expiration of warranty, the fridge gave an error message 5ys ef. I typed it on google see it being autocompleted, which means everyone has been typing the same to check. Spent $350 to change the cooling fan and then the PCB. Worked for two months and gave the same error message again. Threw it out and bought a new refrigerator from a different brand. What a relief to have a reliable refrigerator at home. The sad part is to see a well made refrigerator (but for the mechanics and electronics) go to junk. Frigidaire should stop making refrigerators to save precious resources of this planet and also to save their name.
Reviewed Jan. 29, 2020
So disappointed with Frigidaire. I have a fridge for 5 yrs only, and today we noticed there is a condensation and malfunction (factory issue) of the ice maker. I had my refrigerator registered with Frigidaire and no notice was given to me. They had a class action, provided repair kits and now, just because it is closed and I didn't do it during the class action - which I had no way and was never informed that was an issue - they don't have repair kits. All they can offer now is a rebate of 20%.
I have 4 appliances with them, registered and when there is a factory issue they don't mind letting me know and now they don't stand for their product? A refrigerator should last 10, 15 yer. I have to replace in 5 yrs, all I get is 20% rebate? Shouldn't they stand by their product and their mistake and help me with at least half of a lifetime of a refrigerator? So half of my cost now?? They not only had a manufacturer issue and to avoid more issues they settle on a class action but they didn't bother to send an email for the registered customers that had the same refrigerator, advising of the issue. What were they waiting? For a leak to happen so I could figure out?
Shame on Frigidaire, so disappointed. Not worth staying with them. Ah, and when I called to complain - not to mentioned that I paid for a technician to come over and repair and there was nothing to do so I just lost money, the rep that helped me said there was nothing to do. Before hang up I decided to call a supervisor and then, he said there was a rebate. How come the rep doesn't know? How many people called and never got to the rebate offer? They don't take care of us as customers and they don't stand by their products.
Reviewed Jan. 22, 2020
I purchased these items from Home Depot. When we installed them both appliances had wavy dents along the top. Home Depot referred me to Frigidaire. At first they told me my only option was to order new doors at my cost but "We do not have any as they are on back order..." (I wonder why). After some cajoling they decided to provide me with new doors and said a contractor would be in touch within 3 days.
Approximately 30 days later a guy calls and says "I'm at your house. Where are you?" I left work and rushed home to meet him. After a couple of minutes he tells me he only has a repair order for the refrigerator!! He says he would look into it. Another month goes by so I call Frigidaire and go round again. They tell me it will be sorted out. Another month goes by and a box comes to the house with one door in it. I call Frigidaire again. After another 30 minutes of my life go by I am told "We sent the other door to the repair company. They are coming next week to install both doors". Great!!! This morning the same repair guy comes and he says "We don't have any door" and as it turns out he still only has a repair order for the Refrigerator but he will not install the door until the other one arrives.
I call Frigidaire and a nice young lady researches everything and says "I am authorizing a freezer door even though you're out of the 30 day warranty but I cannot authorize the labor to do the install and some parts of the door are on back order. Someone will call you in a couple days with an estimate as to when they will arrive!!!! If you are considering Frigidaire you are a FOOL!!! Never ever ever again. Stay away. The most horrible customer service I have ever experienced.
Reviewed Jan. 14, 2020
Fridge area freezes food had two services calls 25 calls to Frigidaire customer service with no solution. Won’t help with all the loss of food. We have been doing this for two months. Calling tomorrow again to probably hear the same crap. Don’t buy any Frigidaire products. They don’t stand behind their product and you just can the run around. They even delete notes from your account so write everything down including when and who you have talk to. There is no corporate office to contact only customer service. Will be contacting the state of Michigan tomorrow.
Reviewed Jan. 5, 2020
We bought our Frigidaire refrigerator about a year and a half ago from Lowe’s. We also purchased the extended warranty with it. The plastic piece that holds the produce tray cracked and fell apart just after a year of owning it. When we found out the warranty only covers electrical and mechanical issues, we went ahead and bought the overpriced $46 part. When the very bottom piece of fridge cracked, we called, and Frigidaire sent a contractor out. This crack affects the cooling of our fridge. We never heard a thing or for a follow up call for two and a half months. So, I contacted them again. They sent another contractor out.
We got a copy of the invoice. Frigidaire is covering the purchase of TAPE to be placed over the crack. The invoice was for $411.00. So, be warned; if you’re going to purchase the extended warranty plan, just be prepared. Your Frigidaire will more than likely fall apart, and the warranty is basically useless, unless, of course, tape can cover up the problem. They’ll cover that. Very disappointing!
Reviewed Jan. 3, 2020
In July 2014 I bought a Frigidaire fridge Model FGHT1832PF3 and 2 months ago the freezer stopped working. A service man said it was the freon and to buy a new one. I realize appliances are not made to last but 5 years is unacceptable. Please make sure the public is aware of this before they buy a Frigidaire.
Reviewed Jan. 1, 2020
Worse customer service. My Frigidaire is cracking on the inside walls 6 cracks. I did buy an the extra warranty from Lowe's. What a joke. I am jumping through hoops. 2 different techs have came and said they do not recommend epoxy but they still said to repair it with tape and epoxy. By the time the 2nd guy came I had 3 more cracks. He said the wall is hollow and should not be. He also said he did not recommend epoxy and tape, because it will keep cracking... then the door shelf cracked. Lol I have no children. My husband and I...I will never buy a extended warranty again and lowes has NOT been any better in helping. They sold the fridge and they sold the warranty so I hold lowes responsible as well as Frigidaire.
Reviewed Dec. 30, 2019
The refrigerator went out at our office during the holidays. Came back to a refrigerator full of moldy food. Called customer service and spoke to Skia who couldn't have acted more put out by my call. I was also told that I would have to replace the gasket myself (um no) and the it would take a week to receive. Oh no honey, you need to overnight that part. I asked if they could expedite; to which she replied "Yes, but there's no guarantee it will arrive over night." Like, you don't offer to overnight a part automatically when a person's refrigerator is out?! Come on now!
I said I know the gasket isn't the issue as there's no airflow whatsoever and when I close the door there is a definite suction. I said I needed service now. She gave me some numbers to call for local repair people. I said "Great, so I just tell them it's under warranty?" She said "It won't be covered under warranty until you've replaced the gasket." So had I not asked, she sure as ** wouldn't have offered that little tidbit of information. I said "You mean the part that MIGHT arrive in 7-10 days?!" I asked her to send me an email confirmation on the expedited request. She said it should arrive in 10min., it's now been an hour and no email. Color me shocked. I just called back to follow up and guess what...lines are so busy you can't even wait on hold. I am livid.
Reviewed Dec. 26, 2019
Buyer beware. Model FGHB2866PF3. We purchased new home and needed new appliances. This fridge and its features caught my eye. Five months after purchase in June 2014 ice machine stopped working. Replaced with repair kit and motherboard. Also, cheap plastic on bottom freezer cracked and it wasn’t under warranty. I covered it with gray masking tape because entire door would need to be replaced. February 2016, loud noises resulting in installation of cabinet kit.
Fast forward October 2019, display message reads 5Y EF. Fridge not getting cool or making ice; vegetable drawer opens automatically when fridge door opens. My fault I allowed the warranty to lapse. Replaced motherboard and ice machine again 30 day warranty on parts and labor. Out of pocket close to $400. It’s now December 24 and no ice and message on display is 5Y EF. I GIVE UP! I will never buy their brand again and I’m reporting this to the Better Business Bureau. The company won’t fix the problem. DON’T BUY THIS BRAND!!!!
Reviewed Dec. 21, 2019
I bought a new Frigidaire refrigerator 2 months ago and I regret my purchase every day. This top freezer refrigerator has not worked right from day 1. To start with, after a couple days of delivery, I noticed that the ice maker was not making ice. I then started to notice that food placed in the freezer was not freezing up very well and ice cream was runny. Food that had been bought frozen and put in the freezer was slowly thawing.
I initially called the company I bought it from and they sent out a technician. He looked at it and stated that he'd be calling in his report on what he found. I never heard back from anyone. I then called Frigidaire service directly. They sent out a technician the following week. He declared that the controls were stuck in "defrost" mode. He replaced the controls and left. After 48 hours I checked the temp in the refrig. and freezer sections and neither had improved...refrigerator at 50 and freezer at 42. I call Frigidaire service again and was told that it could need a new gasket which they would order to be mailed to me. It should arrive in 7-10 days!!!! Then they said to go ahead and install it myself. I told them "No Way" because I'm pretty sure that would be in violation of the 1 year warranty. So, now I have to wait for 7-10 days for the gasket to arrive and then call them again to schedule a repair technician to come over again.
I feel like I'm going to have on-going problems with this refrigerator and after the 1 year warranty I'll have to junk it and buy another one. I'm very disappointed as this appliance was not cheap; it was a lot of money for me to shell out. I Will never buy another Frigidaire; I'm done. Wish I never would have bought it in the first place....do not recommend any Frigidaire appliance due to their terrible customer service. Once you buy their product they don't want to deal with you and they don't stand behind their product quality at all.
Reviewed Dec. 20, 2019
The poor insulation at the back of the Frigidaire Gallery French Door Bottom Freezer is an Electrolux/Frigidaire known issue for those units manufactured between 2013 and 2018. At first they thought it was an ice maker issue and a class action suit was brought against Frigidaire for them. They replaced those icemaker units that were on warranty, but those that weren’t were at the owner’s expense. A few years later, it was realized that the cause of the ice maker issue was actually due to a lack of insulation at the back of the unit. They tried to fix it by sending out a bandaid insulation piece that was inserted at the back of the icemaker. Unfortunately, this did not work. It was then discovered that rust was appearing on the outside back of the refrigerator due to condensation. In fact, my unit has almost rusted all the way through and my unit is only 5 years old.
My husband contacted a repairman when my ice maker stopped working two years ago. At that time, a new ice maker was installed and it seemed to work fine. Two months ago, it stopped working once again. I contacted a different repairman and he determined that I once again needed a new ice maker which he ordered for me and came to install one week later.
Prior to installing, he looked at the back of my refrigerator and found the rust and said we shouldn’t install the new ice maker because the same thing would happen. When he removed my old ice maker to look at it, it was jam packed with solid ice inside of the motor. The repairman told me to call Electrolux and charged me $100. I then called Electrolux customer service and they said I needed to call an Electrolux “certified” repairman and he needed to call in the issue to their Technical group, so I did and this cost me another $75 for them to call an Electrolux phone number and give them the serial number of my unit, and for him to tell me that there is no fix for the problem and the Electrolux would call me back in 7-10 days and tell me what they could do for me.
Ten days later, I received a letter from them stating that they would rebate me a whole 10% towards the purchase of a new Frigidaire refrigerator of equal or less value. After about 12 attempts to reach their customer service to express my disappointment with their offer, I finally reached a live human being and asked for a manager, who was able to increase my rebate up to 20%. This is so unacceptable in my book.
I began shopping for a new refrigerator and spoke with the salesman at the store. He was very aware of the issues happening with the Frigidaire Gallery French Door Refrigerators and began to tell me some other stories that other customers experienced and how mad they were at the a Electrolux company. I asked the salesman if I did order another Gallery refrigerator, how could I ensure that I was getting one that was manufactured after the issue was fixed in 2018. He said there was no way to be sure. It finally hit me that I was not thinking straight and thought why would I buy another Frigidaire refrigerator for a 20% rebate ($360), when the same problem was probably going to happen again and Electrolux was not going to take care of it. I’m now looking at buying another brand.
Reviewed Dec. 17, 2019
We purchased a Frigidaire Counter Depth French Door bottom freezer model FGHF2366PF in May of 2014 for $2,100. We really liked the exterior finish which magnets stick to, the great LED lighting and configuration inside, and the water and ice on the door. We didn't buy the extended warranty coverage - big mistake. Now 5 1/2 years later, the ice maker quit working. While troubleshooting I found a spot of ice on the back of the case! The repairman said that this happens, and ice forms in the icemaker mechanism preventing it from working with 3 years of this model made in Mexico. He said Frigidaire tried 2 fixes for it, neither of which worked and that our model is poorly engineered and unrepairable.
Frigidaire has offered us a 10% on a new refrigerator. Not even close for us. We want to purchase appliances that last 20 to 30 years. We have lost all faith in Frigidaire refrigerators and would never purchase another one at this point at any price. Our recommendation is to take the extended warranty if you buy one, and hope they give you a new fridge if yours fails!
Reviewed Dec. 17, 2019
Frigidaire Side by Side Poor Excuse for Freezer Drawers Plus. The two drawers at the bottom of the freezer are made of thin plastic and when they contract with the cold they fall right out of their tracks spilling all contents out all over. No matter how light the load, they don't live up to their purpose. In addition, there is no cage around the air/moisture circulator in the refrigerator and if a mustard jar or salad dressing bottle ends up against it, the entire interior fills up with moisture and ruins food like vegetables in their crisp drawer. The company wants $100 a piece for replacement drawers that never worked to begin with due to poor design function. And there was no solution offered for the vent issue. They don't seem to value their customers enough to correct the problems.
Reviewed Dec. 13, 2019
This refrigerator is less that two years old. First I don't put very The heavy pots in my fridge, the side shelves broke off. One by one where I keep sauce, dressings, bacon. Next the bottom drawer plastic frame cracked. I use duct tape to hold it together, then one day I dropped a baby bottle on the bottom of the fridge and it cracked.
Reviewed Dec. 10, 2019
I purchased a Frigidaire side by side from Lowe's a yr ago and had nothing but problems. First problem when we got it home all the shelves in the freezer were collapsed and won't stay and the ice maker would not work correctly. Had a repair guy come to look at it. He said he has the same fridge with no problem and made excuses and ordered new shelves and fixed the ice maker so we thought. A week later ice maker broke again then the shelves came in and was the exact same shelves. Needless to say they didn't work either duh so a repair guy came back, made excuses and ordered new shelves, a new motherboard and new ice maker.
When they came shelves didn't fit. My wife had to bend them to work because were tired of no shelves. The new ice maker was rusted and broke. Anyway a thousand in parts later I have rinky ** shelves not sure if new motherboard will make ice maker work right or not. I spent 1200 on this fridge and very disappointed. I have 3 kids and I'm disabled and stuck with a messed up fridge. Thank you Frigidaire.
Reviewed Nov. 26, 2019
Never purchase from them again.
Reviewed Nov. 25, 2019
Be aware! Don't buy any FRIGIDAIRE APPLIANCES. They're SO CHEAP materials. It's just waste of money. I received my Fridge from Frigidaire Company on 2018 and was defected since its first day delivery. We called technicians many, many time to fix different issues like doors/Distribution of temperature, etc. Any time we put cucumbers or basil, the day after will burn and turns black. I called the company for technical support and no answer. It's the worst Appliances Company I have ever seen. :(
Reviewed Nov. 18, 2019
Outrageous! Refrigerator is JUST over 2 years old. First thing that went wrong was the rubber strip that seals door to refrigerator. Tore just after one year and now drags on the floor. Top shelf on door cracked off so now I have only 2 shelves on the door. Top shelf inside the refrigerator is cracked in the middle so bad I can’t even use it. I’m left with 2 shelves inside the refrigerator and 2 on the door! And of course no one will help me because it’s been more than a year. I should’ve just taken money spent on this garbage and lit it on fire and used my YETI. Practically the same space but better sturdier quality. Appliances made now are horrible but yet not cheap. No one stands behind anything because they don’t care... They just pass your phone call around because the consumer doesn’t matter anymore.
Reviewed Nov. 18, 2019
I Purchased a FRIGIDAIRE Refrigerator 2 years ago. Since then we have had to call 5 times for service. Now it is out of warranty and all the LEDs which show the temp. and other stuff are burnt out. The rubber seal on the doors are cracked. The ice maker is making noise even though it has been replace 2 times. I would NEVER buy another Frigidaire product.
Reviewed Nov. 18, 2019
Bought a Fridgidaire side by side refrigerator 3 months ago. Already it is no longer functioning. Open the door, the light goes on. Nothing else works. Yesterday, I noticed the water was not dispensing and today it was obvious it was no longer cooling.
Reviewed Nov. 14, 2019
This is the worst experience ever with a refrigerator. Purchased the original from Best Buy in 2015. Ice maker continued to stop making ice. After the 2nd repair I argued there has to be a defect and demanded a new refrigerator. Now 2 year later the refrigerator is not getting cold. I was told by an independent repairman that there is a major flaw in the refrigerator and Frigidaire stop making the repair kits. I am 2 weeks away from hosting my annual Thanksgiving dinner and now my refrigerator is not getting cold! I am furious! Hoping the refrigerator can be repaired, hoping this mess will be resolved before Thanksgiving! This is unacceptable for consumers to spend their hard earned money on a refrigerator that is a lemon! This is a $3000 refrigerator and it is as dependable as the weather!
Reviewed Nov. 7, 2019
Bought a new refrigerator stove microwave and refrigerator. Within one week the refrigerator had to be replaced. Multiple problems with the new replacement throughout the warranty period. Microwave nothing but problems!!! Manufacturer's defect with the door latch interfering with the fuse attachment, the will never buy another Frigidaire product ever ever again!!!! Could have bought a whole new microwave and refrigerator with the money I spent in repairs. Poorly manufactured product.
Reviewed Oct. 30, 2019
We remodeled our kitchen 5 years ago. The Frigidaire refrigerator has been a piece of junk since day one. The ice dispenser broke early on and had to be repaired twice, and still does not work. The shelves on the doors are cheap crap and break easily - and they charge $50 to replace the cheap crap. The Frigidaire stove top: 3 out of 4 eyes only work on high or off! The Frigidaire microwave works when it wants to. The only appliance working 5 years later - the WHIRLPOOL double oven.
Reviewed Oct. 25, 2019
Model #FFRU17B2QW Frigidaire arrived not working. Repaired and quit again. After 7 mos company will not repair or replace and call centre will not let you talk to supervisor. I got connected to Brenda said she was a manager and sent my call to a number where the prompts did not work and I had to call back where I was told I called too often. This was a NEW purchase.
Reviewed Oct. 22, 2019
I tried to post this on their website but they said they won't post it because it would "Direct Business Away". How about you contact me as a customer and find out what you can do rather than hiding negative posts. It would go a lot further to say, "We are sorry you aren't satisfied, here are the steps we are taking to improve your experience"
I purchased my refrigerator less than three months ago. The freezer stopped working so I called the 800 number. The number states, "due to heavy call volume, we are not taking calls at this time". You mean it's okay to say you're too busy to help a customer? Apparently so. I then went to the chat online to get support. The best they can do is two days out. The place I bought it would at least support me within 48 hours of the purchase. I am very disappointed in the lack of support that they give. Think twice before purchasing. This type of customer service shows me how little they care. DO NOT BUY FRIGIDAIRE
Reviewed Oct. 22, 2019
Model Number LFHB2751TF5. Bought this product Feb 14, 2019 and it quit Sept. 29, 2019. As of Oct. 21, 2019 I still have no refrigerator. Let me say Buyer Beware. This product was bought new from Lowe's Store. I have contacted both companies numerous times in person, by phone, by email and what has transpired is two repairmen have been to my house. First one was talking to Frigidaire tech which said it was a computer module so he had to order that part. Well it's not that. He told them what it was but yet they send out another repairman to say the same thing.
So now we sit and wait again for the compressor to come in and him to repair it. I would not ever buy this product again due to Frigidaire and Lowe's with their unsympathetic attitude to my family not having a refrigerator. Other negatives on this is the water in dispenser does not get cold and makes very little ice. Water filter cost anywhere from $40-$50. Lasted 5 months and had to be changed.
Reviewed Oct. 21, 2019
Please do not buy this junk of Frigidaire products. Our ice maker shoots ice like bullets all over the floor. It finally stopped working so I change motor on it. Worked for a few hours and it’s just engages but no ice. Dishwasher leaks all over the place. Add that to your Junk list.
Reviewed Oct. 21, 2019
A warranty from Frigidaire that says it is a year warranty on parts should say only parts that are essential for the running of the unit. If a roller on a drawer breaks (had the right one go out in a month of ownership, second in 7 months) to bad. Guess just take out the drawer (if you can get it out) and go without. Not really what I bought this for. Customer service hours work for them not anyone that puts in 12 hours a day, and when you call expect to be on hold for 20 minutes. I work for a company that says to put the customer first, if something is not right fix it. I loved to tell people about the refrigerator and how we enjoy it. Now I will tell people not to buy one. Thanks.
Reviewed Oct. 14, 2019
I bought a side by side July 2018 from Lowe's. This refrigerator is so loud and they say there's nothing they can do about it. I've had several repair men to come out and they all say this is the normal for this refrigerator. I wish I had never bought this and don't you think that Lowe's would tell you about all the complaints. It's so loud you can hear it all the way to the bedroom. I'm just disgusted about the whole experience.
Reviewed Oct. 7, 2019
My brand new refrigerator purchased at Home Depot has problems that began the day after delivery. Home Depot is unresponsive, and it's nearly impossible to reach Frigidaire for help -- I spent 30 minutes navigating the automated system. Their "warranty department" is overloaded, no surprise. I finally called the main Home Depot number and had the same problem. I went to Home Depot chat, and after nearly another hour I received information that Frigidaire doesn't "make service appointments but they did provide me with local companies in your area ... They also advised that ... this unit does make some noise regularly so if there is no issue, you will be responsible for the service charge since it won't fall under the warranty." Really? Warranties don't last longer than 24 hours? Disgusting, I'll boycott both of these companies, and actively recommend that others avoid them at all costs. (It'll save you a LOT of time and money!)
Reviewed Oct. 4, 2019
I clean the back of my refrigerator and the front ventilation area often. I noticed the back had some moisture areas and a slight bulge to those areas. I took photos for reference. I had to call a repair service to fix a problem with water forming on the bottom of the freezer. Looking on line for the same problem that someone else might have had it stated that this happens when something gets in the drain area. Well it was a broken piece of insulation. $172 later the repairman says that it is fixed. I ask him to look at the back of the refrigerator where the discoloration is happening and slight bulge. He said he has seen this on the French Door style but never the Side by Side. Is it a failure of proper insulation of an area void of insulation?
So I call Electrolux the company for Frigidaire, in Canada. He hears from me and the serviceman about the back of the refrigerator. Photos, a copy of the service report, get emailed to the company saying the unit just turned 9 years old and that the problem seems to have been happening over a period of time. How would they like to remedy this problem. The solution to the French Doors problem was to provide a kit which was an insulation blanket to attached to the back of the refrigerator. Did not help the situation. So I received a reply from the company offering a 10% rebate on a new unit! They are joking right? This would not cover a repair bill, or taxes, or much of anything else for their failure to notify consumers of this problem with insulation. I will contact the C.P.A. and my Attorney General's office to see how this should be remedied but not at 10%! I will not buy this brand again and it seems from previous reviews I am not alone.
Reviewed Sept. 27, 2019
Water dispenser hose leaked causing damage to wood floors. Had freon leak which caused us to have to have freon charged every three months. Of course, this all began once outside the warranty. Terrible product line as we also had Frigidaire Gallery dishwasher that quit working after 2 years as well. We will NEVER purchase any Frigidaire appliances again.
Reviewed Sept. 25, 2019
First of all my prior refrigerator was a Maytag and I didn't realize that the great feature of that Maytag was when you open the freezer there's a light in there. This one doesn't have a light. I didn't realize that it's so dark in my kitchen even with my light that I have to use a flashlight if I want to get something in the back of my freezer.
The bins are very flimsy compared to the Maytag that I had as are the shelves which are not very deep. I was told by the sales person that I'm getting the same size. I gave him the measurements directly from Maytag so he knew they were correct. I had to give so much food away especially in the tiny freezer area. My ice creams didn't even fit in this one. Never mind are the rest of the items I had in it
It never should've been released from the factory. There's so much saran wrap, plastic pieces throughout the door above where the freezer is around the handle and they're stuck. They are all embedded. You can't even take them out with a tweezer so either the delivery company was supposed to do it when it arrived or the factory just missed it. I absolutely would not recommend of Frigidaire.
Reviewed Sept. 24, 2019
Purchased new 9-2-18. When motor starts, loud "clacking" noise can be heard throughout my house. Noise is coming from the Control Panel in the freezer. During past 10 months have had repairmen out 4 times. Each said this is a common problem, and appears to be a manufacturing defect. Frigidaire recommended putting insulation around the tubes thru which freon runs. This was done and the clacking noise continues.
The last rep said since the manufacturer's repair recommendation is not working, the only option was to have Frigidaire replace the refrigerator. When I called Lowe's 2 weeks later to learn the status, I was told that the clacking noise was normal. I said this is the first time I, or any of my many friends, have ever even heard of this problem! I now have another repairman scheduled to come out, but am not optimistic at all. I would urge everyone to avoid purchasing anything from Frigidaire because if there is a problem, you will surely be bitterly disappointed!
Reviewed Sept. 22, 2019
The worst fridge ever. Ice maker broke the first 6 months. All the doors shelves broke in the first year. Filter seems to not filter even if brand new. I will never ever buy Frigidaire brand again. Also bought stove galaxy series. It rusted in first year door. Window looks nasty after about a month of use using the oven maybe 2 times. Frigidaire use to have quality products. What happened?
Reviewed Sept. 21, 2019
Frigidaire refrigerators are not manufactured well. This is my second in 5 years. Only bought again so all appliances in kitchen would match. Frigidaire clearly does not care and has no quality control. Very unfortunate. This refrigerator from the get-go was freezing everything with temp set at 38. Missing gasket caused other damage to refrigerator which had to be repaired/replaced under warranty. Two main parts had to be replaced and refrigerator was brand new. Last Frigidaire Gallery refrigerator (previous model to this one) had an insulation void I didn't know about. No way at all to repair. Had to replace. Only mention this as there is a definite theme and that is Frigidaire doesn’t not have any quality control. Again, the only reason I bought another Frigidaire was so the finish on all my kitchen appliances would match.
I hoped for the best but unfortunately got what have learned Frigidaire is all about and that is mediocrity. I tried to leave a review on Frigidaire website (their team asked me to review); but, when I did, company emailed me back stating they wouldn’t post it because the review contained something they didn’t like and included a list and all that applied was this: “Directs people away” from their product. So, don’t trust reviews you see posted on its webpage as Frigidaire picks and chooses what reviews to post, which means those reviews mean nothing. Reviews are to help customers decide which product they want to buy; hence, I am leaving my honest review here.
Reviewed Sept. 13, 2019
What a terrible product and even worse Customer Service. We purchased through our Account Rep at Home Depot, a fridge for a real estate office. The fridge is only 3 months old and we've had a service tech out 2x already for a faulty ice machine. I recently received an option to extend the warranty by 3 years which I promptly did. The ice machine went out again and I called Frigidaire repair to schedule the service and they told me that the machine is not covered under warranty in a commercial setting. What???
I reminded them that they had been out 2x already and their response was that they did not know it was a commercial space the 2x before. I said, "Well you knew it when your tech was in the space 2x." I said, "What about the extended warranty I just purchased," the Manager said, "It's been cancelled and your card will be credited." Hideous company and products. Do not buy Frigidaire or Electrolux. They will not help you when you need it.
Reviewed Sept. 12, 2019
Fridge is only a few years. Temperature in fridge keeps fluctuating from 1 to 15 degrees. Repairman replaced the board and another 2 parts. No succèss. Now we have to buy a new one.. Stay away from this brand.
Reviewed Sept. 12, 2019
I love my fridge, I've had it for 25 yrs+, with only one $25.00 problem - the thermostat went bad @ 12 yrs ago. I fixed it myself. It works, and still looks like new after all these years. It's a double door white in color Frigidaire. If it broke down today, I couldn't complain. I don't know if they still make them as well as this one anymore, but it has been great. Best $1000.00 dollars ever spent.
Reviewed Sept. 12, 2019
This two door refrigerator is a poor function unit. The refrigerator side is barely accessible. When you open the door, the shelves on the door are about 6" wide. This leaves barely 8" clearance to access items on the shelves. Further, the vegetable drawer is too far to the bottom. Drawers are flimsy plastic. Shelves also flimsy. One year in and I had to replace door shelf and ice maker.
Reviewed Sept. 12, 2019
This side-by-side with ice maker is great. I love it and so far, we have not had any problems with it after having it for about 13 years. It was purchased at a good price. The ice maker has cubes and crushed which my family likes a lot.
Reviewed Sept. 12, 2019
All kind of strange noises, clicking, whistling, moaning, humming. Bought a brand new one. Had to call mfg because of the noise. They replaced the freezer door. The clicking sound gone, but other sound less often, but still there. They said part of the compressor.
Reviewed Sept. 12, 2019
I would say that this brand is certainly spacious allowing me to fit my pots, Tupperware as well as $100-$200 worth of groceries. The freezer temperature is awesome. It doesn't take long to chill a gallon of room temperature water; I haven't timed it officially but I'd guesstimate with in 10-15 minutes. My vegetable/salads are kept crisp in the crisper drawer (I was surprised by that). The fresh drawer I use to store my son's juice pouches and it is able to hold 20 pouches (2 boxes), 3-4 packs of shredded cheese and a yogurt or 2. Not to mention the stainless steel style is such a clean look and easy to clean. All in all functionable and definitely a brand worth having.
Reviewed Sept. 11, 2019
I have own three Frigidaire refrigerators and they have last me the longest. They are great quality refrigerators and they stay the temperature that I set it at. I love the space and all the compartments. I have owned a Samsung and I wasn't very happy with it because I had it less than a month and had to get a repairman out to fix it. My Samsung had a lot of problems with it. So when I got tired of my Samsung I went back to a Frigidaire and have owned it ever since.
Reviewed Sept. 11, 2019
My father bought this refrigerator when he bought this house - about 15 years ago. There have never been any issues and it's still going strong. I hope saying that doesn't jinx me since I'm trying to sell the place and move on without more expense or hardship. It's the right size for handling drinks and foods, plus frozen stuff. It has an ice maker, but unfortunately it was never hooked up. I don't know what's involved to get that done, but it sure would have been nice to have!
Reviewed Sept. 11, 2019
My refrigerator is twenty one years old. It has never had a breakdown. I do not like the ice maker and it makes too much noise, so we discontinued using it a few years ago and just use the ice trays. However, my next refrigerator would be a Frigidaire based on how well this one has performed and keeps performing for us.
Reviewed Sept. 11, 2019
I’ve been using this Frigidaire refrigerator for 13 years; it was left in our home when we purchased it!! I think it’s 23 years old!! It has been a good refrigerator; We’ve not had any problems with it!! I would highly recommend Frigidaire to anyone and if I had to purchase a new one, that’s the brand I would get!! I also have a Frigidaire stove/oven and it’s the same age and have had no problems with it until recently the front burner stopped working so we replaced it and all is well!!
Reviewed Sept. 11, 2019
This is a normal side-by-side refrigerator with ice and water in the door. It is of consumer quality, but works well. The shelves in the door are a little flimsy. They have to be treated with care. The icemaker is poorly designed, but when it is working, works well. I find that the water has an off flavor. The filters are expensive, but easy to replace. I would buy another one of a model like this.
Reviewed Sept. 10, 2019
You get what you pay for. Refrigerator is fairly cheap, and will probably need to be replaced after 5-6 years of use. The temperature is inconsistent, the ice maker is loud, and it just looks cheap. I have had problems with freezer items defrosting, and with refrigerator items freezing both at the same time. I did not buy it, but it was new when I moved into this home.
Reviewed Sept. 10, 2019
Side by side Frigidaire. After warranty ran out started leaking Freon. Frigidaire basically said not their problem. A fridge should last more than 4 years. This also turned the vinyl flooring underneath it black from the heat.
Reviewed Sept. 10, 2019
I love my refrigerator with one exception - the ice maker. Both the water and the ice are delivered by pressing the same lever in the door. I just press a different “button”. The ice flies all over the place instead of into the glass. The ice also gets trapped in the dispenser and melts into the door well and drips down the front occasionally. The ice maker also gets overfill and ice cubes fall into the freezer. It’s not a huge issue, but irritating and inconvenient.
Reviewed Sept. 10, 2019
Keeps everything cool evenly and same with freezer - sometimes when the power kicks on you hear a little noise - but overall a reliable unit and it is used in over 100 apartments in the complex where we live.
Reviewed Sept. 10, 2019
Promising at first. But in less than 3 months, the plastic shelving in the doors started to crack. Which are very expensive to replace. The computer motherboard had to be replaced. The water dispenser stays frozen. Even when keeping the fridge at the recommended temperatures! The freezer and fridge door seals had to be replaced. The vegetable and fruit bins had to be replaced. I have color matching duct tape covering 4 cracks in the interior floor of the fridge. This thing sucks!
Reviewed Sept. 10, 2019
The wrong refrigerator was delivered to us but living out of a cooler wasn't working. We unfortunately accepted this pile of **. Won't ever buy a Frigidaire again or use the company. Loud & not easy to get items out of it. Next refrigerator will have the ice box on the bottom & a different name brand.
Reviewed Sept. 9, 2019
The refrigerator works well with its primary function: keeping food cold. However, most other amenities broke a lot during the warranty and extended warranty periods. Now they are non-functional, like through the door water, water filtering, broken doors and shelves that fall out every once in a while. Fortunately the ice maker continues to work, although the through the door feature that delivers ice had to be fixed 4 times during the extended warranty period. If it quits again, out the door with it.
Reviewed Sept. 9, 2019
The one I replaced was a far better product. This new one is so fragile that moving it with a dolly causes the skin to ripple. It's noisy and doesn't dehumidify causing premature frost and freezer burn. Unable to find anything to match up to the older one I replaced.
Reviewed Sept. 9, 2019
I like the fridge, but the water dispenser is too short for most tall glasses. It would be nice to have some sort of indicator for the water filter when it needs to be replaced. The size is ok but could be better.
Reviewed Sept. 9, 2019
This refrigerator has been with me for a long time, and it's still working well. It still keeps everything cold just like new. It's a little smaller than what you can get nowadays, but that's okay, as long as it still working great. And it might not be in style, but I don't care about that either. Great brand of fridges.
Reviewed Sept. 9, 2019
I "inherited" my prior fridge when I bought my home in 2014. It was an LG with french doors and all the bells and whistles and manufactured in 2009, but unfortunately the compressor died and could not be repaired which meant an unexpected expense I wasn't prepared for. I went to Lowe's and got a great deal on my new side-by-side fridge from Frigidaire (which is the style recommended by my repairman) and with the low price offered, I was able to buy an extended warranty. So no more high-tech appliances for me and I advise you to keep it simple when buying a fridge. :)
Reviewed Sept. 8, 2019
I purchased this Black Frigidaire Refrigerator 10+ years ago. I had little money or space therefore my only thought was to try and get not only the most bang for my buck but to match the other appliances in my kitchen. I am for the most part happy with the refrigerator. It matches well, works well. Never had to have it serviced, and keeps all the food at a great temperature. The only drawback and for me this is key, when you are observing a bunch of refrigerators in a huge store with so many others they all start to look the same in size unless obviously if it's a huge one.
But square footage can be deceiving because some have more in the main part and some in the freezer. We didn’t realize we had huge drawers in the bottom that quite honestly I barely use yet the freezer is miniature. We are big on freezing. If there is a sale on chicken or meat we like to freeze it. Our freezer is basically a non functional freezer for anything more than several frozen dinners, bags of frozen vegetables and 2 mini ice trays. It's frustrating for sure.
Reviewed Sept. 8, 2019
Was fairly inexpensive but wish I would have gotten a bigger size. Some of the drawers/shelves seem made a bit cheaply. Stainless steel door actually has some rust spots that began to appear at end of first year. Overall a good value for the price.
Reviewed Sept. 8, 2019
The two issues that bother me most about this appliance is the fact that the ice maker will occasionally start crushing cubes of ice when it isn't supposed to. The ice dispenser is set on cube, but you get crushed. The other thing is that the freezer drawers/baskets don't fit on the guides like they are supposed to and they sometimes fall on one side or fall out of the drawer guides, which negates the purpose of a drawer. Other than those two things it works really well and has a nice aesthetic.
Reviewed Sept. 8, 2019
I love my refrigerator. It works great and looks great. It is a side by side. The only drawback is the ice maker is a little loud. It has quite a bit of room in both sides. 2 drawers in the refrigerator side and one in the freezer side. Otherwise I am very happy with it.
Reviewed Sept. 8, 2019
The ice maker never worked. Had it repaired at least 5 times. At least it was under warranty. Working now but I would not buy a Frigidaire again. The service people that came out tried everything until they got it fixed. I think the biggest problem is that the ice maker is in the refrigerator and not in the freezer. Bad design.
Reviewed Sept. 7, 2019
I had issues with the ice maker constantly and didn't know that they had a class action lawsuit. I understand that they continued selling this defective design for many years. Very disappointing. I won't be purchasing another Frigidaire or Electrolux product again.
Reviewed Sept. 7, 2019
I love everything about my fridge. It looks good, it is easy to open, close & operate, and the perfect size for 2 of us! Also bright inside and easy to keep clean.
Reviewed Sept. 7, 2019
The freezer is on top, 1 wire rack, has 2 height options. Difference of only an inch, I chalked that option up to a sales tool. Freezer door has 2 decent shelves the length of the door. The Refrigerator has 3 glass shelves, 1 small meat drawer under the top shelf, 2 vegetable drawers under bottom shelf (bottom shelf not adjustable. Top 2 shelves are adjustable. All the drawers and control knobs are plastic, cheap plastic. The meat drawer guides had broken within the first year and it's not an easy fix. The knob that controls the freezer temp broke shortly after, so to adjust the temp, we have to take all our food out, unscrew the panel in the back and what's left of the control knob try to guesstimate where the arrow was. Very awkward fridge, lots of wasted space.
Reviewed Sept. 7, 2019
If it wasn't the most difficult refrigerator to clean I have ever owned I would have given it a perfect score. The drawer sections in particular, they don’t just slide out for easy cleaning, oh no! The entire component must be lifted out, drawer, upper shelf and box. I am 64 years old! Stupid design.
Reviewed Sept. 7, 2019
This brand has been very reliable, is smudge proof stainless, which is awesome and the only thing it could use is a stronger seal on the freezer section. Sometimes, if it is shut too hard, the freezer pops open. Other that that, all my appliances are Frigidaire and I never have had a issue with any of them.
Reviewed Sept. 7, 2019
Bought the Frigidaire in February 2019. The ice maker doesn’t work and the unit makes a constant electrical/mechanical sound. Two technicians and absolutely no results. Consumers should avoid purchasing a Frigidaire.
Reviewed Sept. 7, 2019
We needed a side-by-side refrigerator that would fit our built in cabinets. We didn’t expect ours to last a long time based on reviews at that time. It’s now 15 yrs later and one move and our Frigidaire is still going strong.
Reviewed Sept. 6, 2019
I have a Frigidaire refrigerator that's side by side. I love it but the only thing I wish was bigger is the freezer part. It's hard for me to to put meats in or other things without taking them out of the box. Besides that, the refrigerator works great and does everything I needed to do.
Reviewed Sept. 6, 2019
My refrigerator is harder to deep clean than others I've had. The shelves are heavier than most. But other than that I've had good luck with this brand so far. It was affordable and lots of space for storing fresh food.
Reviewed Sept. 6, 2019
The fingerprint resistant surface on the doors is fantastic. This may seem silly but I love the size and shape of the ice from the ice maker. The counter depth is perfect for my kitchen. I am very happy with my refrigerator.
Reviewed Sept. 6, 2019
This refrigerator has been a nightmare from day one. Freezer will not freeze ice cream. Temperature varies by as much as 11 degrees. While the freezer will not freeze, my produce freezes as well as other areas in the refrigerator section. Losing money fast. Temperature varies as much as 19 degrees in the refrigerator section. It is a nightmare trying to get a resolution to this lemon.
Reviewed Sept. 6, 2019
I've always had freezer on top. This is a side by side. Didn't think I would like it however, it is working great for me. The product was here when I moved in (it's a 1993). It passes the 'ice cream test regularly. :) I do not know the $$ for usage, however, it seems to be efficient. It's not like the latest 'smart energy' refrigerators, but I think it does an adequate job for the age. Haven't had any repairs needed.
Reviewed Sept. 6, 2019
It was delivered with the wrong shelves, the main door did not seal fully, the appearances are good and also applies to the appearance of sturdiness. Overall it is a satisfactory appliance if one ignores the fact that I had to fuss with the doors adjustment and for a person obsessed by aesthetics the slightly misaligned doors could be a point to consider.
Reviewed Sept. 5, 2019
There was insufficient space in our retro-kitchen for a full-size refrigerator and so we purchased an apartment-sized, frost-free Frigidaire refrigerator in 2017. Having successfully had long-lived Frigidaires years ago, I assumed this one would last for a few years. I was wrong. In 2018, during warm weather, the fridge began to make prolonged, extremely loud and unique noises that went on for hours. When the racket finally stopped (I presume it was defrosting), the fridge would switch over to cooling. This, too, would go on for hours and hours, non-stop. And when that cycle finished, the racket would resume immediately, loud enough to keep me awake all night.
Despite its hard work (it never stopped working), the fridge was frequently unable to keep its contents cold. Foolishly, I bore with it and it settled down in the winter. This summer of 2019, however, it has gone back to its old, roaring ways. Consequently, I shall be replacing it with a manual-defrost refrigerator but definitely not a Frigidaire. As frivolous as this might sound, this has been a most unpleasant experience. It's sad to think that a company as old as Frigidaire, a company fully capable of making excellent products, would produce goods of such a low standard.
Reviewed Sept. 5, 2019
DO NOT PURCHASE!! This unit was installed in my new home Feb 2019. It suddenly stopped cooling this week. The warranty approved repair man just left and told me the issue is leaking freon and the compressor! He also told me they repair new Frigidaire refrigerators DAILY! And that Electrolux (owns Frigidaire) is the absolute worst to deal with on warranties. My food is spoiled and not covered by Frigidaire's warranty. They are refusing to send me a new unit in spite of the fact the repair specialist said that would be best. At this point parts have to be ordered and I do not know when I will have a functioning refrigerator.
Reviewed Sept. 5, 2019
Our fridge is a little over 12 years old. My only two complaints are the lack of water filters and the cheap plastic drawers. The filters are difficult to find after the local store stopped stocking them. Purchasing them online is the only option and sometimes do not fit. The plastic rail system for the drawers are horrible. All of them have broken which makes opening the drawers a nightmare. What makes this horrible is that the fridge itself works great, however, without drawers it's a large chilling box.
Reviewed Sept. 5, 2019
Knocking on wood, the Frigidaire top freezer refrigerator has never caused any problems or concerns in the nearly seven years I've owned it. If the freezer had a light it would help but that's not a major issue. Overall it's a reliable and durable appliance.
Reviewed Sept. 5, 2019
Until I needed a refrigerator and I had to find one that wouldn't break the bank, I never even realized you could buy a fridge with a water dispenser that ISN'T COOLED. This fridge is great at providing warm filtered water. I reached out to Frigidaire who confirmed there is no cooling unit for the water dispenser. Also the buttons on the front look like there should be lights to indicate what you select (cube or crushed) but no, the 'lights' are just fake and nothing actually lights up. While this was the cheapest fridge that JCP sold, I do feel that it is a bit of a gimmick. Oh and the plastic covers for the hinges came off less than an hour after delivery and will not reattach. If you buy the cheapest model like I did, buckle up.
Reviewed Sept. 5, 2019
Ice maker broke four times. After paying for parts not included because warranty expired and the fridge was only four years old, we had to buy a new ice maker upon the fourth time. Then the fridge sealing rubber didn’t seal anymore and we lost all our freezer food. All this in four years.
Reviewed Sept. 5, 2019
I love my Frigidaire. It has been a great fridge! Easy to clean. The water filter is a little expensive but you only have to change it every 6 mos. You can easily get parts for replacement online.
Reviewed Sept. 4, 2019
Purchased new from Lowe's for 699.00 plus 5 yr. Ext insurance. Otherwise you will eat the cost of all these cheaply built appliances. After one year usage this Frigidaire led light in fridge burned out. Called warranty. They say no cover for light. Call manufacture. Light cost 65.00 bulb. Frigidaire sell fridge cheap with cheap parts, made to break fast. They sell you these cheap parts at an inflated cost. Which now makes that cheap crap you paid for, a ripoff. End result I proved it wasn't bulb. It was their cheap ** built piece of crap Frigidaire. Nice con Frigidaire. I'm never buying Frigidaire anything anymore. Don't get conned by the cheap price tags by Frigidaire. I'll try Whirlpool fridge next. I know Whirlpool stoves ** but the fridges I believe is good. Landfills are saturated with these junk ** appliances. This really concerns me.
Reviewed Sept. 4, 2019
Ridiculously laid out... This refrigerator is so inconvenient I wish I could’ve returned it, but can’t... Won’t be shopping at Lowe’s anymore for sure. Don’t buy Frigidaire and don’t shop at Lowe’s.
Reviewed Sept. 4, 2019
This is a good solid refrigerator but due to the ice maker the freezer is a bit on the small size. Also the bins on refrigerator door often slide off or break and need to be replaced. I like the finish on the outside which wipes down easily and always looks new.
Reviewed Sept. 4, 2019
We needed a fully functional, energy efficient refrigerator for a tight spot in our small house, which we bought 15 years ago. We did not want bells and whistles like an ice machine, although this fridge does have the capacity for one, door water dispenser, alarms etc. These items are just more to break, need cleaning and cause problems. We bought the 14 Frigidaire and it has been wonderful. Interior is roomy for the size, electricity use is quite reasonable. It is easy to clean and the gasket has held up well. The small size means that we need to use up leftovers, don't have food waste, and keep it neat. The price was right. Should we need to replace it, we will look at the same brand.
Reviewed Sept. 4, 2019
Plenty of room & like the functionality but the temperature management is challenging with my attempts to get the refrigerator to a desired temperature resulted in several instances of items freezing.
Reviewed Sept. 4, 2019
The refrigerator is very noisy. Makes all kinds of weird sounds. I think the water comes out too slow also. Have had checked and everything else is normal. I don't have any other complaints because otherwise it does a fantastic job.
Reviewed Sept. 3, 2019
The Facts: Refrigerator manufactured 4/2018. Bought 5/12/2018. The sealed Freon unit developed a leak 15 months later. Paid $1000. Repairs would be $1200. Their online service line disconnected after I waited for ten minutes for a person. My Opinion: Frigidaire products are junk. This is what we get from Made in America? Shoddy products and little willingness to stand behind their products? Buy anything else, just not Electrolux or Frigidaire.
Reviewed Sept. 3, 2019
Ice maker has been faulty on all 4 I have owned. We have the model with freezer drawer on the bottom and water/ice in the door. The ice maker pops, knocks, etc. throughout the day and night. Everything else about the fridge is great! But they still haven’t perfected the ice maker situation.
Reviewed Sept. 3, 2019
Stopped running one time... My son restarted after about 30 mins, everything was checked, doors closed, etc. saw no problems! Hasn’t happen again. He pulled fridge away from wall, saw no problems, changed controls to coldest settings. After 30 mins started running. Fridge is 2 years old.
Reviewed Sept. 3, 2019
My original refrigerator that came with the apartment was excellent besides needing a gasket. Management wouldn’t replace the gasket and gave me a smaller one. I would definitely purchase a better brand/refrigerator. When I can afford it, I will purchase my own.
Reviewed Sept. 3, 2019
I bought this refrigerator about 14 years ago - I have never had a single issue with it. I have had to change the filter twice, I don't think I will complain about that. Very pleased. Of course, if I could have gotten a better price, that would have been even better, but it was a great value.
Reviewed Sept. 3, 2019
Makes 30 some odd different noises (even mentions them in the manual). Most of the LED readouts are out (had panel changed out twice). Drawers squeal when pulled out. Ice maker doesn't work half the time. Seems to need filters a lot. Just overall poor quality. Will never purchase another Frigidaire product.
Reviewed Sept. 2, 2019
I have purchased two Frigidaires in the last ten years. I will never buy another one. They do not last as compared to other brands. Both were on sale and cheaper than other brands. That was a mistake. There are deficiencies with the cooling systems as well as the ice makers. Once shame on you. Twice shame on me.
Reviewed Sept. 2, 2019
Prefer the side-by-side design. Foods are easy to access, temperature controls are excellent, good ice maker and water filter system. Only downside is door storage depth could be about 1" deeper. Easy clean surfaces.
Reviewed Sept. 2, 2019
We've had our Frigidaire side by side with ice maker for over 15 years now and have only had to replace the fan motor for maintenance. We really like the door shelves. They are deep and can be moved to different levels. The ice maker works well with the exception of the ice falling back behind the maker-bin. This is the only negative I can come up with. We have been very happy with the Frigidaire brand and will look to it first when it comes to replacing or purchasing another appliance.
Reviewed Sept. 2, 2019
The size that we originally wanted was smaller than the one we got but we paid the lesser price. The fridge has lasted 6 years and still going strong. It had more than enough room to accommodate our needs.
Reviewed Sept. 2, 2019
This refrigerator is awful. No matter what temperature I put the controls on my refrigerator always freezes my food. I have thrown away more good food. This has been going on since I got the refrigerator and Frigidaire will not do anything about it. It’s also not big enough for a family of 3. Way too small.
Reviewed Sept. 1, 2019
Have had to have repair done. Ice maker doesn’t work right. Makes weird noises. And now the light inside is like a strobe light. Tried to look online to see if anyone else has had the same problem. They have, got it fixed only to have it not last. Never buy a Frigidaire.
Reviewed Sept. 1, 2019
This refrigerator looks great in my newly refitted kitchen. It does not dominate the space, looks sleek. I love that everything inside is adjustable so that you can stock it efficiently. The filtered water tastes good and refreshing, the ice cubes are a decent size, not like boulders! Excellent!
Reviewed Sept. 1, 2019
I hate this refrigerator but for the record, I didn't choose it. The builder selected it. It makes clicking noises all day and all night long. Plus it sticks out too far past the countertops. I had to have it repaired within the first month of ownership. The water/ice dispenser area was leaking and water was dripping down the front. I am looking forward to replacing it with a counter-depth refrigerator.
Reviewed Sept. 1, 2019
I have used Frigidaire appliances for over 45 years and have never had a issue. I have had my present Frigidaire appliances for almost 20 years without an issue. Those include a stackable washer/dryer, refrigerator, and stove. I started out in 1971 with Frigidaire appliances in Coppertone. Loved them.
Reviewed Sept. 1, 2019
Overall the refrigerator is what I wanted. The size is perfect for my 850 square foot condo. The temperature is even. There is enough room for the quantity of food that I need. I have one concern. I find that it's as noisy as the one I replaced.
Reviewed Sept. 1, 2019
My Frigidaire French door refrigerator is everything it was advertised to be. It is quiet, maintains a consistent temperatures in both the fridge and freezer sections and the ice maker in the freezer really works. I highly recommend it.
Reviewed Aug. 31, 2019
I have an older model but it has worked well over the years with little maintenance needed. By today’s standards it is probably outdated but the brand itself has always been a good one for my family! I would recommend this brand to anyone who is looking for reliability and performance.
Reviewed Aug. 31, 2019
The doors will not close without pushing them even though the unit was properly installed with 1/4 “ elevation to the front of the unit. Fruits and vegetables sometimes freeze in the refrigerator section when the setting is at 37. A setting of 39 helps. The drawer space is quite adequate, and the shelves are well placed. The ice maker and water dispenser are adequate. The ice distribution is inconsistent and sometimes sprays ice cubes onto the floor.
Reviewed Aug. 31, 2019
The refrigerator is great, but what's even greater is a chance to actually give feedback with no fear that I might slam you. Quite the opposite. Amazon is awesome. It's saved me a ton of money electrically. I just want to say thank you.
Reviewed Aug. 31, 2019
I wish I could recommend any Frigidaire appliance but I have come to realize my last 4 appliances were Frigidaire and they are junk. I am so disappointed that they claim they are USA made because that actually meant something at one time. After dealing with these piles of junk called USA made appliances, I will go to foreign manufactured again over choosing Frigidaire.
Not only that, their customer service reps will hang up on you and will blow you off when your appliances have not worked since you installed them just a few short months ago. My refrigerator was overfilled with insulation at the factory but it takes months to resolve and they won’t take responsibility for your food being ruined even though it’s a factory defect. Had I known how problematic they are, I would never have purchased. Even the appliance repair shop stated that Frigidaire cuts corners on quality. Again, not the “USA made” products we were used to in the past. Do yourself a huge favor and avoid Frigidaire like the Black Plague and don’t believe their marketing hype that they are a quality manufacturer.
Reviewed Aug. 30, 2019
My Frigidaire does not supply enough shelf space for days. I prep for extra meals during the week. It would be nice to find a maker that provide special space for casserole meals. Most don't fit the bill. Also, anything close to the backs of most refrigerators freeze anything next to the back wall.
Reviewed Aug. 30, 2019
So far so good. I am a little leery because of a lot of the new appliances nowadays don't last very long because they are made cheap. So we'll see how it goes. I wouldn't buy a Maytag though. I bought a washing machine and it only lasted two years before the control board went out on it and Maytag wouldn't do anything about it, except want to charge the same amount it would be to buy a new washer.
Reviewed Aug. 30, 2019
Purchased 11-2018 Frigidaire 25 CF, French 3 Door, ext. Water and Ice Cube dispenser. Delivery, set up, removal of old unit was seamless. Unit works and looks great with the following exceptions. Ice maker cover impacts and limits top shelf storage. Freezer Compartment $15 LED lamp has failed after 10 months. No lamps covered under warranty. Refrig set from 38-40 degrees still semi freezes eggs. Ice shoot sometimes clogs with cubes, need to open left door and clear blockage. OEM Water filters are expensive, so buy the equivalent from Amazon for a fraction of the price. Ice maker cube dump and water refill are noisy. Unit has a humming noise, acceptable but slightly annoying, but will take time getting used to. Seems like refrig compartment stores less than previous 2001 Frigidaire 25 cf side-by-side. I recommend purchasing with awareness of provided notations.
Reviewed Aug. 30, 2019
Food in the refrigerator freezes and repair man says that is the way it works because ice maker is in the fridge part of the unit. I can't believe that this unit is for sale. This is not the way it should work.
Reviewed Aug. 29, 2019
I need a new refrigerator after 7 years. The freezer is working but the refrigerator has a high temperature reading and it won’t go down to the correct temperature. I called a repair person and they informed me it would be costly to find out the exact problem. This refrigerator did not last, they are not made like they use to be.
Reviewed Aug. 29, 2019
This ref breaks on a regular basis - of course just after the warranty expires. Cost me a small fortune in repairs just like the Frigidaire before it. In this case made in the USA was not so great!
Reviewed Aug. 29, 2019
Model ffht1821q52 has not performed optimally since purchase. Warranty repairs failed to fix the defrost which heats up way too much and begins to thaw food and then refreezes creating constant ice formations. Will never buy another Frigidaire product.
Reviewed Aug. 29, 2019
We inherited our Frigidaire when we bought our house. The compressor sounds like it laboring. This may have been related to the previous owner as the filters had not been replaced. It did shut off completely at one point but did restart itself. The large freezer drawer on the bottom is very spacious with handy drawer dividers. Overall pleased.
Reviewed Aug. 29, 2019
Especially bought this refrigerator because it was made in America and the ice maker is in the door of the side by side. Unique! Also got the counter depth and stainless steel, which I really like.
Reviewed Aug. 28, 2019
Frigidaire is a reliable and reasonable priced refrigerator. It gives me the space I need and keeps accurate temperature. Easy to clean. I have deal with Frigidaire for years and no problems. I don't go with fancy options so if it breaks it don't cost me a fortune to fix.
Reviewed Aug. 28, 2019
So, when my old fridge died, I went to Lowes and found my Frigidaire side by side. I love it! The adjustable shelves in the freezer really help with odd sized objects. The basket in the freezer is great for all my frozen veggies too! And did you know that two of the shelves in the fridge side pull out so you can reach the items in the back more easily. The glass shelves always look so nice and clean and the inset shelves in both doors can be moved too! The built in water and ice maker is a lifesaver when you need a drink! Crushed ice from the dispenser makes a soda the perfect temperature. The Frigidaire Gallery is a really great bargain at only $1100. This should be your next Fridge!
Reviewed Aug. 28, 2019
This refrigerator is super loud and noisy. It is constantly whining, groaning, and making all sorts of noise. I would never buy another one. This is something you cannot know until you get it home for a while.
Reviewed Aug. 28, 2019
Poor quality. Don’t make the fridge like they use to. They are overpriced for the quality and definitely a men designed appliances. I would not buy this brand again. The placement of the shelves are poor.
Reviewed Aug. 28, 2019
It's a side by side and the only downfall is the small freezer section. The ice and water dispenser are wonderful. Changing the water filter was NOT easy to do or learn. I was afraid of breaking it the 1st time doing. The removal instructions for the water filter are terrible. The accuracy of the temperature is outstanding. The ice maker performs extremely well.
Reviewed Aug. 19, 2019
We bought a stainless steel side by side refrigerator at Lowe’s. No we did not buy an extended warranty. 2 months after buying the freezer started frosting up significantly. Called Frigidaire line for service representative in our area - Bethany Beach, DE. Ben ** referred us to a service repairman. He came 3 times. First tried new thermostat - not problem. He consulted with Ben ** and did a diagnostic test stating it needed a new compressor and probably other parts. They stated money spent there would be better buying a new refrigerator. Called Larry ** manager at Frigidaire since at this point total refrigerator not working and food going bad. Larry offered 50% of parts ordered through them - no labor. Chasing good after bad!
Money better spent on new fridge. Also wrote and called Electrolux - same response - “things happen”! Sorry this indicates to me poor product, poor service and pitifully unreliable appliance. Learning lesson: Beware of any Frigidaire product. I will never buy any Frigidaire product. I am 78 yrs old and bought many appliances and have never had one break down immediately. This is a red flag that something is wrong with the product!
Reviewed Aug. 3, 2019
We had another company come and twice they didn't fix the problem. The Electrolux/Frigidaire guy got the job done!!! What took 4 months and still not resolving the problem, took Frigidaire 1 day from call to completion!
Reviewed July 24, 2019
Bought this new from Home Depot and 3 days post installation it stopped cooling. Electrolux repair person came out and said it had to be replaced. It was defective from the factory. He put in an order and it took 2 weeks for Frigidaire to process the order. After 2 more weeks Frigidaire said it had to be referred to a third party. That "referral" took a week to get processed. Now I'm waiting for the third party to contact me and it has been 6 weeks since the initial repair person put in the order. My family is having to live out of coolers buying ice everyday and having to shop daily so food doesn't spoil. All Frigidaire customer service can say is that this is their busy season. STAY AWAY FROM FRIGIDAIRE. NOT WORTH THE FRUSTRATION.
Frigidaire sent me an email asking for a review. I submitted the above review and the next day received an email from the moderator that my review would not be published because it drives away business. The email asked that I change and resubmit my review. So if you go to their website keep in mind that they only publish the good reviews.
Reviewed July 11, 2019
Not even 1 year old and the ice maker never made more than a small amount of ice. Sometimes no ice at all. The service guy came out, put a new ice maker in and told me that it would not make any difference because the refrigerator by Frigidaire is junk. I would recommend that you never buy any Frigidaire product. No more of their junk for me.
Reviewed July 9, 2019
I bought a Frigidaire refrigerator in 2014. Since I've had it the ice maker it has never worked right. It's been serviced many times and the actual ice maker has been replaced twice already and still doesn't work right. Since February I have had it serviced 4 times. In June it was supposed to be completely replaced but due to the company not putting the order in on time the warranty ran out so now I have to pay to have it fixed myself as Frigidaire won't cover it. They will only give me 30% off the actual part. If you make a crappy product then you should be responsible for fixing it when it breaks. No ice maker should have to be replaced three times in five years. Nor should it have to be serviced over 10 times in five years. Will never buy a Frigidaire. Nor will I buy Electrolux because they are the same company.
Reviewed July 6, 2019
I purchased a Frigidaire refrigerator in May of 2018. Two weeks ago the drawer slides to the deli drawer broke. Not only are they unwilling to extend a courtesy repair for a part that should have lasted the life of the refrigerator (as it did with my GE), but they gouge the customer for $76 for a pair of $4 plastic drawer slides. Be careful when purchasing Frigidaire products.
Reviewed July 1, 2019
Bought it in February 2017. Was fine. Beginning of 2019 we have nothing but problems. Making loud knocking noise when making ice than the sound of an airplane ready to take off. No exaggeration. Freezer fan froze up. Called Frigidaire, trouble getting anyone to talk to for help. When they did give us names of companies in our area to call for repair, none of them would return our calls. Store we bought it from was not helpful either. Got more help from Google, information on how to fix ourselves. Had to buy dry ice to save our food. NEVER BUY A FRIGIDAIRE! They don't make good appliances. Stuck with a 2 year old lemon while saving up money to buy a new refrigerator.
Reviewed July 1, 2019
Wow is all I have to say. Product is crap. Has been slowly breaking down over the first year of owning it. Finally broke 2 weeks after 1 year warranty expired. Can't get ahold of customer service, or they hang up on you. I finally got scheduled with a repair specialist who NO CALL NO SHOWED. I call Frigidaire and they hang up on me AGAIN. We will never be buying your crap products again. Solely due to your customer service oh and your crap products.
Reviewed June 30, 2019
Five years ago we replaced all of our kitchen appliances with stainless Frigidaire appliances. At about the same time we purchased a second fridge to keep in our garage for extra storage. Two years in we had to call someone to repair the second fridge. Now the compressor died, so we have to replace that fridge AFTER ONLY 5 YEARS! And our main fridge fails to make ice consistently. The control panel light on one of the numbers went bad so we can't read what number it is. We WILL NOT purchase another Frigidaire product. Hire some real engineers to design your products to last more than 5 years...
Broken Products=Broken Trust
Reviewed June 26, 2019
My unit has developed a rusted hole in the back behind the ice maker. They want me to pay someone (of their choice) to confirm there is a hole - the pictures show it very well. After a year of back and forth they said this hole was normal. If I wanted a fridge with a hole feature I would have purchased that model. I don't want a rusted hole.
Reviewed June 25, 2019
I bought a refrigerator Frigidaire Gallery series. Supposedly this is better than the another one of the same brand. The point is that the quality of materials inside like the shelfs and glasses is terrible. The appliance is under warranty but when I call for to claim because one of the shelf and one glass platform was broken, The customer service said that the parts don't have warranty, so I have to pay for it. My older refrigerator was 10 years and never broken nothing inside. I can't understand. I'll never buy Frigidaire again. Not recommended.
Reviewed June 23, 2019
I purchased a Fridgidaire refrigerator in July 2018. In April 2019 (refrigerator nine months old) I noticed that the food in the refrigerator was warm. The freezer was fine. I turned the temperature to the coldest setting in the refrigerator and bought a thermometer and it read 55 degrees. I called Frigidaire customer service and told them that the refrigerator was warm but the freezer was fine. I told the associate that I turned down the temperature to the coldest setting and it still read 55 degrees. First the associate told me that thermometers are never correct! Then she asked me if the refrigerator was plugged in! Then she asked if it was in the garage since the garage is too hot for refrigerators. Then she asked if I turned the temperature down to zero because that meant that I turned off the refrigerator! I was angry by then and asked for a service call. She gave me an appliance store phone number.
When I called them they told me that they no longer service Frigidaire products because they are too hard to deal with. I called Frigidaire again and received another appliance store number. The service man came after one week and told us that the fan motor was broken. We waited two weeks for the part to come in. Then we had to make an appointment. The service man came back and as he was putting in the new motor the fan itself broke in half. We have to wait for the part to come in and make another appointment. It has been 6 weeks since we had an operable refrigerator. Luckily we have a 30 year old refrigerator in our GARAGE that works fine! I am definitely buying an extended warranty which I never do because I do not trust this product. DO NOT BUY!
Reviewed June 20, 2019
I purchased my brand new Frigidaire April 19, 2019. 1 month later both sides stopped getting cold. We lost everything in our freezer. Being that it was still under warranty of course someone came out 3 days later on May 22, 2019. He thought the problem was the digital setting because you would set it and then it would go back down and the alarm would start to beep. It took the company 2 and 1/2 weeks to come back to replace it. After the replacement was done the same problems continued.
1 week later the same young man comes back out and finally says it's the compressor and there is a hole and leak so there is no coolant at all. He orders different parts and the next day calls to inform me that the parts will not be in for another 2 and 1/2 weeks. My family and I have now been without a working refrigerator for more than 2 months. And instead of just replacing this brand new $1,000 refrigerator we have to live out of 2 basic picnic coolers. I need help for a solution with Frigidaire/Electrolux Corp. This is maddening and hurtful. Signed, helpless in Columbus, Georgia. Please contact me at **.
Reviewed June 16, 2019
Our fridge is only a year old and the shelves cracked. If you put too much on the door the fridge won’t close. None of it is covered under warranty because it’s cosmetic. It’s cheaply made. I had it for a month and the door shelves fell out, the center shelf cracked in the middle where the deli drawer is. Called the company and it’s not part of the warranty.
Reviewed June 14, 2019
Well... We remodeled our kitchen cabinets, countertops, the works and all new appliances. Got dishwasher, microwave, slide-in stove and my French Door refrigerator with the exciting TWO ice makers. Who could want more? Right? WRONG! The appliances were under new warrant. We started using it real quick with the ice makers. And by the way I had learned real quick to keep a yard stick close by because when we opened the bottom freezer drawer some ice cubes would fall out the side/back to the bottom floor of the freezer and the drawer would not shut unless we took the long yard stick and raked it under the bins to knock the ice out onto the floor!!
But back to the “problems”. The top quit working and had to be replaced two different times because it quit working and I have lost track now but I am almost sure the bottom has been replaced too or something about the “arm” of the ice maker. I even got scared and bought an additional warranty! Now for the problem now. About 6 months ago here it comes again. No ice and now no water from the dispenser. So we had to unplug the fridge, remove all food and put into an second fridge we keep outside for garden veggies and it had to “thaw”. Bingo ice. We were told it was probably the water valve and would need to eventually be replaced.
Now fast forward. Once again frozen no ice so we knew if the valve had to be replaced and new water filter. (Cost $ every 6 months!) Anyway we pulled the fridge from the wall and that is when I ALMOST FAINTED! There was a BALL of ice stuck not only to my fridge but my wall was BLACK WITH ROT! I have heard never say never but never will I buy Frigidaire again!!!! After reading all these reviews. Better start pulling yours out before you have to replace a wall! Even the electrical box has got to be worked on!!!!
Reviewed June 10, 2019
I bought this unit and immediately had ice maker problems. They came once, then I had to have them come again, then I learned that there was a known defect, but the techs were not authorized to repair it. And there was no manufacturer recall to fix this defect. Had them come again, they managed to get it to work. I bought an extended service contract using the FlexPay program. The ice maker broke again after this was effective, but I could not get a service call because I have not paid my final payment of the FlexPay. So you get 3 months of a service contract that you don't have to honor. Without a doubt I will never buy any item that has Frigidaire associated with it. Items are low quality and you do not stand behind your products. Anything that you can do to stick it to the buyer is okay in y'all's eyes. I imagine bankruptcy will find you soon.
Reviewed June 6, 2019
I purchased refrigerator from Lowe's on 4/3/19. It stops working in less than 8 weeks. Call Lowe's, they say call Frigidaire who sends out service man next day. Needs compressor. Lose $250.00 in food, Compressor not in stock. Frigidaire says 7 to 10 days. I am without food for 7 to 10 days. I find this unacceptable. I am sure corporate supervisor who I spoke with would not accept this. I have 3 young children living with me. They do not compensate for loss of food. No loaners. Where are our consumer rights? I thought a basic right was food. So frustrating every time you call you get Iva the robot who you have to give the same information to. Your model number, serial number etc. Really Frigidaire you think 7 to 10 business days without food I can cook is right? Who can afford to go out with 3 children and eat out. So not fair.
Reviewed June 6, 2019
We purchased this refrigerator brand new. Within two weeks it was not working. We have been dealing with Frigidaire for over two months. They have sent out repair people but still it does not work. We had to purchase a “dorm” sized fridge to keep the basics cold. When we call we get the same lines “we understand as a consumer how frustrating this is. We would be upset too” blah blah blah! But still not a working refrigerator. I would never recommend any Frigidaire appliance to anyone. They do not stand behind their product nor do they care about their customers! Will not be surprised if we hear about them going out of business soon.
Reviewed June 2, 2019
We have a new Frigidaire refrigerator and the bottom door and hinge slowly have broken. I called Frigidaire to submit a claim. It took me a good hour to finally get through to somebody. During the hour of trying I was hung up on numerous times. Finally I talked to someone who put me in contact with a company, Johnson Appliance that was supposed to fix my appliance. They never called me, I called them and left numerous voicemails.
Finally someone called me back and asked me what was wrong with my fridge. I gave them the model number and they said they would order the parts and get back with me. That was three weeks ago. I've left numerous voicemails and no return calls. Since then, due to the door being broken, the refrigerator is not working like it should. I've tried over fifteen times to get a hold of someone at Frigidaire to get someone to fix my fridge. I've been put on hold, only to be hung up on again. And no one ever returns my calls. I will never ever buy a Frigidaire appliance or anything of the sort. They are terrible when it comes to keeping their end of the deal.
Reviewed May 10, 2019
Purchased the Frigidaire Professional series 4 piece package when I remodeled my kitchen. The ice maker is so slow to make ice you can't count on ice for a party at all. I had it worked on at least 6 times and it still is crap, repairman coming Monday. Never would I buy another Frigidaire product. Not going to purchase another extended warranty. I will just buy ice.
Reviewed May 9, 2019
We purchased our Frigidaire Gallery side by side from Lowe's in May 2017, while remodeling our kitchen. March 2019 the Fridge is room temp, and all food is lost. Call Lowe's for our extended coverage, and they schedule for a service call. The first doesn't even show, call back again, and they schedule for the call again, 2 weeks later a tech finally shows, but needs a new compressor which he does not have. 2 weeks later he finally shows up and replaces it, only to have it die again 4 days later. Lowe's schedules again, and will have a tech out in 4 days. Frigidaire is horrible, but Lowe's extended warranty is just as bad. Never buy another Frigidaire product, and looking at Home Depot for the future.
Reviewed May 8, 2019
I bought a floor model side by side. Great deal, right? Wrong! Delivered on a Saturday, by Sunday after troubleshooting.... it wasn’t cooling. Was put in touch with Frigidaire by the store I purchased it from. Even with proof of purchase Frigidaire would not help me. The fridge was over a year old. Their warranty would not cover it. Buyer beware. Ask the age of any appliance you buy. Thankfully I bought extended warranty or else I’d have a 1,000 dollar cooler in my kitchen.
Reviewed May 7, 2019
Purchased refrigerator 1/2016. In 9/2018 refrigerator stopped making ice. Called a repair service other than Frigidaire because it was out of warranty. Paid 500.00 and 5 visits to no avail, I was told to call Frigidaire because, they could not fix it. FRIGIDAIRE sold me an extended warranty and promise to repair it. After seven visits and numerous (TEN 10) replaced parts, it still does not make ICE. The warranty states that if after three (3) visits and being deemed non-repairable they would replace the unit. IT IS NOW MAY 7TH 2019. GUESS WHAT? No ice.
Reviewed May 6, 2019
I built a new home in 2011 and furnished the kitchen with Frigidaire appliances. The home was not used for the first two years. Luckily I tested the stove a couple times and a blue flash occurred under the ceramic top and got it replaced under warranty because there was a screw found in the oven that was caught between the door and the oven body and chipped it. And the wire fell off the connector under the top and shorted thus burning out the relay... And so upon moving in within a year and a half the refrigerator motherboard failed gradually degrading until - to its credit, nothing but the essential freezer & refrigerator functions were left working. No light, no display.
I replaced the board (beyond the 1 yr warranty) and its been good for almost a year ($170.00 online). The dishwasher was used about 6 or 7 times and it blinks Er code. I presume it needs a new board too because buttons do not respond. We don't use it. So in a wrap; All 3 appliances failed within a very short time. The fridge is a Professional model: FPHF2399MF3, Dishwasher model: FDB2410HIC2A, Stove was replaced with a newer model. 3 out of 3 - Just bad luck?? I'm out. Burton.
Reviewed May 5, 2019
We bought a brand new home outfitted with Frigidaire appliances. The refrigerator and freezer works well enough. The ice maker makes lots of ice. Problem the ice maker "makes horrible loud knocking and squealing noises". It is so bad we have had guest wake up in middle of night thinking someone was knocking at our door. It also sits about 20 feet from our living room and it is so loud we have to run up the tv when it starts making the horrible noises!!! Not to mention how many people that visit have commented on the loud noise coming from the fridge. Under warranty called to get it repaired was told that all the ice makers make that sound. It is normal for the Frigidaire ice makers. Second problem is the ice maker will not stop making ice when the bin is full. The ice piles up then start falling out the ice shoot on to the floor. We are very dissatisfied. Will never buy another Frigidaire product again.
Frigidaire Refrigerators Company Information
- Company Name:
- Frigidaire
- Year Founded:
- 1918
- Website:
- www.frigidaire.com
