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Frigidaire Refrigerators Reviews

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About Frigidaire Refrigerators

Frigidaire produces household appliances and kitchen equipment. Its offerings include refrigerators, ranges, dishwashers and small appliances. Frigidaire creates kitchen and laundry solutions with practical features for everyday home use.

Visit www.frigidaire.com
Pros
  • Reliable performance over years
  • Spacious interior for storage
Cons
  • Poor customer service experience
  • Parts availability issues

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Frigidaire Refrigerators Reviews

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    Page 7 Reviews 680 - 830
    Customer ServicePriceStaff

    Reviewed Oct. 22, 2019

    Model Number LFHB2751TF5. Bought this product Feb 14, 2019 and it quit Sept. 29, 2019. As of Oct. 21, 2019 I still have no refrigerator. Let me say Buyer Beware. This product was bought new from Lowe's Store. I have contacted both companies numerous times in person, by phone, by email and what has transpired is two repairmen have been to my house. First one was talking to Frigidaire tech which said it was a computer module so he had to order that part. Well it's not that. He told them what it was but yet they send out another repairman to say the same thing.

    So now we sit and wait again for the compressor to come in and him to repair it. I would not ever buy this product again due to Frigidaire and Lowe's with their unsympathetic attitude to my family not having a refrigerator. Other negatives on this is the water in dispenser does not get cold and makes very little ice. Water filter cost anywhere from $40-$50. Lasted 5 months and had to be changed.

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    Reviewed Oct. 21, 2019

    Please do not buy this junk of Frigidaire products. Our ice maker shoots ice like bullets all over the floor. It finally stopped working so I change motor on it. Worked for a few hours and it’s just engages but no ice. Dishwasher leaks all over the place. Add that to your Junk list.

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    Customer ServiceStaff

    Reviewed Oct. 21, 2019

    A warranty from Frigidaire that says it is a year warranty on parts should say only parts that are essential for the running of the unit. If a roller on a drawer breaks (had the right one go out in a month of ownership, second in 7 months) to bad. Guess just take out the drawer (if you can get it out) and go without. Not really what I bought this for. Customer service hours work for them not anyone that puts in 12 hours a day, and when you call expect to be on hold for 20 minutes. I work for a company that says to put the customer first, if something is not right fix it. I loved to tell people about the refrigerator and how we enjoy it. Now I will tell people not to buy one. Thanks.

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    Reviewed Oct. 14, 2019

    I bought a side by side July 2018 from Lowe's. This refrigerator is so loud and they say there's nothing they can do about it. I've had several repair men to come out and they all say this is the normal for this refrigerator. I wish I had never bought this and don't you think that Lowe's would tell you about all the complaints. It's so loud you can hear it all the way to the bedroom. I'm just disgusted about the whole experience.

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    Customer ServiceReliability

    Reviewed Oct. 7, 2019

    My brand new refrigerator purchased at Home Depot has problems that began the day after delivery. Home Depot is unresponsive, and it's nearly impossible to reach Frigidaire for help -- I spent 30 minutes navigating the automated system. Their "warranty department" is overloaded, no surprise. I finally called the main Home Depot number and had the same problem. I went to Home Depot chat, and after nearly another hour I received information that Frigidaire doesn't "make service appointments but they did provide me with local companies in your area ... They also advised that ... this unit does make some noise regularly so if there is no issue, you will be responsible for the service charge since it won't fall under the warranty." Really? Warranties don't last longer than 24 hours? Disgusting, I'll boycott both of these companies, and actively recommend that others avoid them at all costs. (It'll save you a LOT of time and money!)

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    Customer ServiceCoverage

    Reviewed Oct. 4, 2019

    I clean the back of my refrigerator and the front ventilation area often. I noticed the back had some moisture areas and a slight bulge to those areas. I took photos for reference. I had to call a repair service to fix a problem with water forming on the bottom of the freezer. Looking on line for the same problem that someone else might have had it stated that this happens when something gets in the drain area. Well it was a broken piece of insulation. $172 later the repairman says that it is fixed. I ask him to look at the back of the refrigerator where the discoloration is happening and slight bulge. He said he has seen this on the French Door style but never the Side by Side. Is it a failure of proper insulation of an area void of insulation?

    So I call Electrolux the company for Frigidaire, in Canada. He hears from me and the serviceman about the back of the refrigerator. Photos, a copy of the service report, get emailed to the company saying the unit just turned 9 years old and that the problem seems to have been happening over a period of time. How would they like to remedy this problem. The solution to the French Doors problem was to provide a kit which was an insulation blanket to attached to the back of the refrigerator. Did not help the situation. So I received a reply from the company offering a 10% rebate on a new unit! They are joking right? This would not cover a repair bill, or taxes, or much of anything else for their failure to notify consumers of this problem with insulation. I will contact the C.P.A. and my Attorney General's office to see how this should be remedied but not at 10%! I will not buy this brand again and it seems from previous reviews I am not alone.

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    Reviewed Sept. 27, 2019

    Water dispenser hose leaked causing damage to wood floors. Had freon leak which caused us to have to have freon charged every three months. Of course, this all began once outside the warranty. Terrible product line as we also had Frigidaire Gallery dishwasher that quit working after 2 years as well. We will NEVER purchase any Frigidaire appliances again.

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    Reviewed Sept. 25, 2019

    First of all my prior refrigerator was a Maytag and I didn't realize that the great feature of that Maytag was when you open the freezer there's a light in there. This one doesn't have a light. I didn't realize that it's so dark in my kitchen even with my light that I have to use a flashlight if I want to get something in the back of my freezer.

    The bins are very flimsy compared to the Maytag that I had as are the shelves which are not very deep. I was told by the sales person that I'm getting the same size. I gave him the measurements directly from Maytag so he knew they were correct. I had to give so much food away especially in the tiny freezer area. My ice creams didn't even fit in this one. Never mind are the rest of the items I had in it

    It never should've been released from the factory. There's so much saran wrap, plastic pieces throughout the door above where the freezer is around the handle and they're stuck. They are all embedded. You can't even take them out with a tweezer so either the delivery company was supposed to do it when it arrived or the factory just missed it. I absolutely would not recommend of Frigidaire.

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    Reviewed Sept. 24, 2019

    Purchased new 9-2-18. When motor starts, loud "clacking" noise can be heard throughout my house. Noise is coming from the Control Panel in the freezer. During past 10 months have had repairmen out 4 times. Each said this is a common problem, and appears to be a manufacturing defect. Frigidaire recommended putting insulation around the tubes thru which freon runs. This was done and the clacking noise continues.

    The last rep said since the manufacturer's repair recommendation is not working, the only option was to have Frigidaire replace the refrigerator. When I called Lowe's 2 weeks later to learn the status, I was told that the clacking noise was normal. I said this is the first time I, or any of my many friends, have ever even heard of this problem! I now have another repairman scheduled to come out, but am not optimistic at all. I would urge everyone to avoid purchasing anything from Frigidaire because if there is a problem, you will surely be bitterly disappointed!

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    Reviewed Sept. 22, 2019

    The worst fridge ever. Ice maker broke the first 6 months. All the doors shelves broke in the first year. Filter seems to not filter even if brand new. I will never ever buy Frigidaire brand again. Also bought stove galaxy series. It rusted in first year door. Window looks nasty after about a month of use using the oven maybe 2 times. Frigidaire use to have quality products. What happened?

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    Reviewed Sept. 21, 2019

    Frigidaire refrigerators are not manufactured well. This is my second in 5 years. Only bought again so all appliances in kitchen would match. Frigidaire clearly does not care and has no quality control. Very unfortunate. This refrigerator from the get-go was freezing everything with temp set at 38. Missing gasket caused other damage to refrigerator which had to be repaired/replaced under warranty. Two main parts had to be replaced and refrigerator was brand new. Last Frigidaire Gallery refrigerator (previous model to this one) had an insulation void I didn't know about. No way at all to repair. Had to replace. Only mention this as there is a definite theme and that is Frigidaire doesn’t not have any quality control. Again, the only reason I bought another Frigidaire was so the finish on all my kitchen appliances would match.

    I hoped for the best but unfortunately got what have learned Frigidaire is all about and that is mediocrity. I tried to leave a review on Frigidaire website (their team asked me to review); but, when I did, company emailed me back stating they wouldn’t post it because the review contained something they didn’t like and included a list and all that applied was this: “Directs people away” from their product. So, don’t trust reviews you see posted on its webpage as Frigidaire picks and chooses what reviews to post, which means those reviews mean nothing. Reviews are to help customers decide which product they want to buy; hence, I am leaving my honest review here.

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    Customer ServiceCoverageStaff

    Reviewed Sept. 13, 2019

    What a terrible product and even worse Customer Service. We purchased through our Account Rep at Home Depot, a fridge for a real estate office. The fridge is only 3 months old and we've had a service tech out 2x already for a faulty ice machine. I recently received an option to extend the warranty by 3 years which I promptly did. The ice machine went out again and I called Frigidaire repair to schedule the service and they told me that the machine is not covered under warranty in a commercial setting. What???

    I reminded them that they had been out 2x already and their response was that they did not know it was a commercial space the 2x before. I said, "Well you knew it when your tech was in the space 2x." I said, "What about the extended warranty I just purchased," the Manager said, "It's been cancelled and your card will be credited." Hideous company and products. Do not buy Frigidaire or Electrolux. They will not help you when you need it.

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    Reviewed Sept. 12, 2019

    Fridge is only a few years. Temperature in fridge keeps fluctuating from 1 to 15 degrees. Repairman replaced the board and another 2 parts. No succèss. Now we have to buy a new one.. Stay away from this brand.

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    Reviewed Sept. 12, 2019

    I love my fridge, I've had it for 25 yrs+, with only one $25.00 problem - the thermostat went bad @ 12 yrs ago. I fixed it myself. It works, and still looks like new after all these years. It's a double door white in color Frigidaire. If it broke down today, I couldn't complain. I don't know if they still make them as well as this one anymore, but it has been great. Best $1000.00 dollars ever spent.

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    Reviewed Sept. 12, 2019

    This two door refrigerator is a poor function unit. The refrigerator side is barely accessible. When you open the door, the shelves on the door are about 6" wide. This leaves barely 8" clearance to access items on the shelves. Further, the vegetable drawer is too far to the bottom. Drawers are flimsy plastic. Shelves also flimsy. One year in and I had to replace door shelf and ice maker.

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    Price

    Reviewed Sept. 12, 2019

    This side-by-side with ice maker is great. I love it and so far, we have not had any problems with it after having it for about 13 years. It was purchased at a good price. The ice maker has cubes and crushed which my family likes a lot.

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    Customer Service

    Reviewed Sept. 12, 2019

    All kind of strange noises, clicking, whistling, moaning, humming. Bought a brand new one. Had to call mfg because of the noise. They replaced the freezer door. The clicking sound gone, but other sound less often, but still there. They said part of the compressor.

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    Reviewed Sept. 12, 2019

    I would say that this brand is certainly spacious allowing me to fit my pots, Tupperware as well as $100-$200 worth of groceries. The freezer temperature is awesome. It doesn't take long to chill a gallon of room temperature water; I haven't timed it officially but I'd guesstimate with in 10-15 minutes. My vegetable/salads are kept crisp in the crisper drawer (I was surprised by that). The fresh drawer I use to store my son's juice pouches and it is able to hold 20 pouches (2 boxes), 3-4 packs of shredded cheese and a yogurt or 2. Not to mention the stainless steel style is such a clean look and easy to clean. All in all functionable and definitely a brand worth having.

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    Reviewed Sept. 11, 2019

    I have own three Frigidaire refrigerators and they have last me the longest. They are great quality refrigerators and they stay the temperature that I set it at. I love the space and all the compartments. I have owned a Samsung and I wasn't very happy with it because I had it less than a month and had to get a repairman out to fix it. My Samsung had a lot of problems with it. So when I got tired of my Samsung I went back to a Frigidaire and have owned it ever since.

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    Reviewed Sept. 11, 2019

    My father bought this refrigerator when he bought this house - about 15 years ago. There have never been any issues and it's still going strong. I hope saying that doesn't jinx me since I'm trying to sell the place and move on without more expense or hardship. It's the right size for handling drinks and foods, plus frozen stuff. It has an ice maker, but unfortunately it was never hooked up. I don't know what's involved to get that done, but it sure would have been nice to have!

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    Reviewed Sept. 11, 2019

    My refrigerator is twenty one years old. It has never had a breakdown. I do not like the ice maker and it makes too much noise, so we discontinued using it a few years ago and just use the ice trays. However, my next refrigerator would be a Frigidaire based on how well this one has performed and keeps performing for us.

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    Reviewed Sept. 11, 2019

    I’ve been using this Frigidaire refrigerator for 13 years; it was left in our home when we purchased it!! I think it’s 23 years old!! It has been a good refrigerator; We’ve not had any problems with it!! I would highly recommend Frigidaire to anyone and if I had to purchase a new one, that’s the brand I would get!! I also have a Frigidaire stove/oven and it’s the same age and have had no problems with it until recently the front burner stopped working so we replaced it and all is well!!

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    Price

    Reviewed Sept. 11, 2019

    This is a normal side-by-side refrigerator with ice and water in the door. It is of consumer quality, but works well. The shelves in the door are a little flimsy. They have to be treated with care. The icemaker is poorly designed, but when it is working, works well. I find that the water has an off flavor. The filters are expensive, but easy to replace. I would buy another one of a model like this.

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    Price

    Reviewed Sept. 10, 2019

    You get what you pay for. Refrigerator is fairly cheap, and will probably need to be replaced after 5-6 years of use. The temperature is inconsistent, the ice maker is loud, and it just looks cheap. I have had problems with freezer items defrosting, and with refrigerator items freezing both at the same time. I did not buy it, but it was new when I moved into this home.

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    Reviewed Sept. 10, 2019

    Side by side Frigidaire. After warranty ran out started leaking Freon. Frigidaire basically said not their problem. A fridge should last more than 4 years. This also turned the vinyl flooring underneath it black from the heat.

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    Reviewed Sept. 10, 2019

    I love my refrigerator with one exception - the ice maker. Both the water and the ice are delivered by pressing the same lever in the door. I just press a different “button”. The ice flies all over the place instead of into the glass. The ice also gets trapped in the dispenser and melts into the door well and drips down the front occasionally. The ice maker also gets overfill and ice cubes fall into the freezer. It’s not a huge issue, but irritating and inconvenient.

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    Reviewed Sept. 10, 2019

    Keeps everything cool evenly and same with freezer - sometimes when the power kicks on you hear a little noise - but overall a reliable unit and it is used in over 100 apartments in the complex where we live.

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    Price

    Reviewed Sept. 10, 2019

    Promising at first. But in less than 3 months, the plastic shelving in the doors started to crack. Which are very expensive to replace. The computer motherboard had to be replaced. The water dispenser stays frozen. Even when keeping the fridge at the recommended temperatures! The freezer and fridge door seals had to be replaced. The vegetable and fruit bins had to be replaced. I have color matching duct tape covering 4 cracks in the interior floor of the fridge. This thing sucks!

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    Reviewed Sept. 10, 2019

    The wrong refrigerator was delivered to us but living out of a cooler wasn't working. We unfortunately accepted this pile of **. Won't ever buy a Frigidaire again or use the company. Loud & not easy to get items out of it. Next refrigerator will have the ice box on the bottom & a different name brand.

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    Reviewed Sept. 9, 2019

    The refrigerator works well with its primary function: keeping food cold. However, most other amenities broke a lot during the warranty and extended warranty periods. Now they are non-functional, like through the door water, water filtering, broken doors and shelves that fall out every once in a while. Fortunately the ice maker continues to work, although the through the door feature that delivers ice had to be fixed 4 times during the extended warranty period. If it quits again, out the door with it.

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    Reviewed Sept. 9, 2019

    The one I replaced was a far better product. This new one is so fragile that moving it with a dolly causes the skin to ripple. It's noisy and doesn't dehumidify causing premature frost and freezer burn. Unable to find anything to match up to the older one I replaced.

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    Reviewed Sept. 9, 2019

    I like the fridge, but the water dispenser is too short for most tall glasses. It would be nice to have some sort of indicator for the water filter when it needs to be replaced. The size is ok but could be better.

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    Reviewed Sept. 9, 2019

    This refrigerator has been with me for a long time, and it's still working well. It still keeps everything cold just like new. It's a little smaller than what you can get nowadays, but that's okay, as long as it still working great. And it might not be in style, but I don't care about that either. Great brand of fridges.

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    Price

    Reviewed Sept. 9, 2019

    I "inherited" my prior fridge when I bought my home in 2014. It was an LG with french doors and all the bells and whistles and manufactured in 2009, but unfortunately the compressor died and could not be repaired which meant an unexpected expense I wasn't prepared for. I went to Lowe's and got a great deal on my new side-by-side fridge from Frigidaire (which is the style recommended by my repairman) and with the low price offered, I was able to buy an extended warranty. So no more high-tech appliances for me and I advise you to keep it simple when buying a fridge. :)

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    Reviewed Sept. 8, 2019

    I purchased this Black Frigidaire Refrigerator 10+ years ago. I had little money or space therefore my only thought was to try and get not only the most bang for my buck but to match the other appliances in my kitchen. I am for the most part happy with the refrigerator. It matches well, works well. Never had to have it serviced, and keeps all the food at a great temperature. The only drawback and for me this is key, when you are observing a bunch of refrigerators in a huge store with so many others they all start to look the same in size unless obviously if it's a huge one.

    But square footage can be deceiving because some have more in the main part and some in the freezer. We didn’t realize we had huge drawers in the bottom that quite honestly I barely use yet the freezer is miniature. We are big on freezing. If there is a sale on chicken or meat we like to freeze it. Our freezer is basically a non functional freezer for anything more than several frozen dinners, bags of frozen vegetables and 2 mini ice trays. It's frustrating for sure.

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    Price

    Reviewed Sept. 8, 2019

    Was fairly inexpensive but wish I would have gotten a bigger size. Some of the drawers/shelves seem made a bit cheaply. Stainless steel door actually has some rust spots that began to appear at end of first year. Overall a good value for the price.

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    Reviewed Sept. 8, 2019

    The two issues that bother me most about this appliance is the fact that the ice maker will occasionally start crushing cubes of ice when it isn't supposed to. The ice dispenser is set on cube, but you get crushed. The other thing is that the freezer drawers/baskets don't fit on the guides like they are supposed to and they sometimes fall on one side or fall out of the drawer guides, which negates the purpose of a drawer. Other than those two things it works really well and has a nice aesthetic.

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    Reviewed Sept. 8, 2019

    I love my refrigerator. It works great and looks great. It is a side by side. The only drawback is the ice maker is a little loud. It has quite a bit of room in both sides. 2 drawers in the refrigerator side and one in the freezer side. Otherwise I am very happy with it.

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    Staff

    Reviewed Sept. 8, 2019

    The ice maker never worked. Had it repaired at least 5 times. At least it was under warranty. Working now but I would not buy a Frigidaire again. The service people that came out tried everything until they got it fixed. I think the biggest problem is that the ice maker is in the refrigerator and not in the freezer. Bad design.

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    Reliability

    Reviewed Sept. 7, 2019

    I had issues with the ice maker constantly and didn't know that they had a class action lawsuit. I understand that they continued selling this defective design for many years. Very disappointing. I won't be purchasing another Frigidaire or Electrolux product again.

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    Reviewed Sept. 7, 2019

    I love everything about my fridge. It looks good, it is easy to open, close & operate, and the perfect size for 2 of us! Also bright inside and easy to keep clean.

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    Ease of Use

    Reviewed Sept. 7, 2019

    The freezer is on top, 1 wire rack, has 2 height options. Difference of only an inch, I chalked that option up to a sales tool. Freezer door has 2 decent shelves the length of the door. The Refrigerator has 3 glass shelves, 1 small meat drawer under the top shelf, 2 vegetable drawers under bottom shelf (bottom shelf not adjustable. Top 2 shelves are adjustable. All the drawers and control knobs are plastic, cheap plastic. The meat drawer guides had broken within the first year and it's not an easy fix. The knob that controls the freezer temp broke shortly after, so to adjust the temp, we have to take all our food out, unscrew the panel in the back and what's left of the control knob try to guesstimate where the arrow was. Very awkward fridge, lots of wasted space.

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    Reviewed Sept. 7, 2019

    If it wasn't the most difficult refrigerator to clean I have ever owned I would have given it a perfect score. The drawer sections in particular, they don’t just slide out for easy cleaning, oh no! The entire component must be lifted out, drawer, upper shelf and box. I am 64 years old! Stupid design.

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    Reliability

    Reviewed Sept. 7, 2019

    This brand has been very reliable, is smudge proof stainless, which is awesome and the only thing it could use is a stronger seal on the freezer section. Sometimes, if it is shut too hard, the freezer pops open. Other that that, all my appliances are Frigidaire and I never have had a issue with any of them.

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    Reviewed Sept. 7, 2019

    Bought the Frigidaire in February 2019. The ice maker doesn’t work and the unit makes a constant electrical/mechanical sound. Two technicians and absolutely no results. Consumers should avoid purchasing a Frigidaire.

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    Punctuality & Speed

    Reviewed Sept. 7, 2019

    We needed a side-by-side refrigerator that would fit our built in cabinets. We didn’t expect ours to last a long time based on reviews at that time. It’s now 15 yrs later and one move and our Frigidaire is still going strong.

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    Reviewed Sept. 6, 2019

    I have a Frigidaire refrigerator that's side by side. I love it but the only thing I wish was bigger is the freezer part. It's hard for me to to put meats in or other things without taking them out of the box. Besides that, the refrigerator works great and does everything I needed to do.

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    Price

    Reviewed Sept. 6, 2019

    My refrigerator is harder to deep clean than others I've had. The shelves are heavier than most. But other than that I've had good luck with this brand so far. It was affordable and lots of space for storing fresh food.

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    Reviewed Sept. 6, 2019

    The fingerprint resistant surface on the doors is fantastic. This may seem silly but I love the size and shape of the ice from the ice maker. The counter depth is perfect for my kitchen. I am very happy with my refrigerator.

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    Reviewed Sept. 6, 2019

    This refrigerator has been a nightmare from day one. Freezer will not freeze ice cream. Temperature varies by as much as 11 degrees. While the freezer will not freeze, my produce freezes as well as other areas in the refrigerator section. Losing money fast. Temperature varies as much as 19 degrees in the refrigerator section. It is a nightmare trying to get a resolution to this lemon.

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    Reviewed Sept. 6, 2019

    I've always had freezer on top. This is a side by side. Didn't think I would like it however, it is working great for me. The product was here when I moved in (it's a 1993). It passes the 'ice cream test regularly. :) I do not know the $$ for usage, however, it seems to be efficient. It's not like the latest 'smart energy' refrigerators, but I think it does an adequate job for the age. Haven't had any repairs needed.

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    Reviewed Sept. 6, 2019

    It was delivered with the wrong shelves, the main door did not seal fully, the appearances are good and also applies to the appearance of sturdiness. Overall it is a satisfactory appliance if one ignores the fact that I had to fuss with the doors adjustment and for a person obsessed by aesthetics the slightly misaligned doors could be a point to consider.

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    Reviewed Sept. 5, 2019

    There was insufficient space in our retro-kitchen for a full-size refrigerator and so we purchased an apartment-sized, frost-free Frigidaire refrigerator in 2017. Having successfully had long-lived Frigidaires years ago, I assumed this one would last for a few years. I was wrong. In 2018, during warm weather, the fridge began to make prolonged, extremely loud and unique noises that went on for hours. When the racket finally stopped (I presume it was defrosting), the fridge would switch over to cooling. This, too, would go on for hours and hours, non-stop. And when that cycle finished, the racket would resume immediately, loud enough to keep me awake all night.

    Despite its hard work (it never stopped working), the fridge was frequently unable to keep its contents cold. Foolishly, I bore with it and it settled down in the winter. This summer of 2019, however, it has gone back to its old, roaring ways. Consequently, I shall be replacing it with a manual-defrost refrigerator but definitely not a Frigidaire. As frivolous as this might sound, this has been a most unpleasant experience. It's sad to think that a company as old as Frigidaire, a company fully capable of making excellent products, would produce goods of such a low standard.

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    Coverage

    Reviewed Sept. 5, 2019

    DO NOT PURCHASE!! This unit was installed in my new home Feb 2019. It suddenly stopped cooling this week. The warranty approved repair man just left and told me the issue is leaking freon and the compressor! He also told me they repair new Frigidaire refrigerators DAILY! And that Electrolux (owns Frigidaire) is the absolute worst to deal with on warranties. My food is spoiled and not covered by Frigidaire's warranty. They are refusing to send me a new unit in spite of the fact the repair specialist said that would be best. At this point parts have to be ordered and I do not know when I will have a functioning refrigerator.

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    Reviewed Sept. 5, 2019

    Our fridge is a little over 12 years old. My only two complaints are the lack of water filters and the cheap plastic drawers. The filters are difficult to find after the local store stopped stocking them. Purchasing them online is the only option and sometimes do not fit. The plastic rail system for the drawers are horrible. All of them have broken which makes opening the drawers a nightmare. What makes this horrible is that the fridge itself works great, however, without drawers it's a large chilling box.

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    Reliability

    Reviewed Sept. 5, 2019

    Knocking on wood, the Frigidaire top freezer refrigerator has never caused any problems or concerns in the nearly seven years I've owned it. If the freezer had a light it would help but that's not a major issue. Overall it's a reliable and durable appliance.

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    Reviewed Sept. 5, 2019

    Until I needed a refrigerator and I had to find one that wouldn't break the bank, I never even realized you could buy a fridge with a water dispenser that ISN'T COOLED. This fridge is great at providing warm filtered water. I reached out to Frigidaire who confirmed there is no cooling unit for the water dispenser. Also the buttons on the front look like there should be lights to indicate what you select (cube or crushed) but no, the 'lights' are just fake and nothing actually lights up. While this was the cheapest fridge that JCP sold, I do feel that it is a bit of a gimmick. Oh and the plastic covers for the hinges came off less than an hour after delivery and will not reattach. If you buy the cheapest model like I did, buckle up.

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    Reviewed Sept. 5, 2019

    Ice maker broke four times. After paying for parts not included because warranty expired and the fridge was only four years old, we had to buy a new ice maker upon the fourth time. Then the fridge sealing rubber didn’t seal anymore and we lost all our freezer food. All this in four years.

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    Price

    Reviewed Sept. 5, 2019

    I love my Frigidaire. It has been a great fridge! Easy to clean. The water filter is a little expensive but you only have to change it every 6 mos. You can easily get parts for replacement online.

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    CoveragePrice

    Reviewed Sept. 4, 2019

    Purchased new from Lowe's for 699.00 plus 5 yr. Ext insurance. Otherwise you will eat the cost of all these cheaply built appliances. After one year usage this Frigidaire led light in fridge burned out. Called warranty. They say no cover for light. Call manufacture. Light cost 65.00 bulb. Frigidaire sell fridge cheap with cheap parts, made to break fast. They sell you these cheap parts at an inflated cost. Which now makes that cheap crap you paid for, a ripoff. End result I proved it wasn't bulb. It was their cheap ** built piece of crap Frigidaire. Nice con Frigidaire. I'm never buying Frigidaire anything anymore. Don't get conned by the cheap price tags by Frigidaire. I'll try Whirlpool fridge next. I know Whirlpool stoves ** but the fridges I believe is good. Landfills are saturated with these junk ** appliances. This really concerns me.

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    Reviewed Sept. 4, 2019

    Ridiculously laid out... This refrigerator is so inconvenient I wish I could’ve returned it, but can’t... Won’t be shopping at Lowe’s anymore for sure. Don’t buy Frigidaire and don’t shop at Lowe’s.

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    Reviewed Sept. 4, 2019

    This is a good solid refrigerator but due to the ice maker the freezer is a bit on the small size. Also the bins on refrigerator door often slide off or break and need to be replaced. I like the finish on the outside which wipes down easily and always looks new.

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    Price

    Reviewed Sept. 4, 2019

    We needed a fully functional, energy efficient refrigerator for a tight spot in our small house, which we bought 15 years ago. We did not want bells and whistles like an ice machine, although this fridge does have the capacity for one, door water dispenser, alarms etc. These items are just more to break, need cleaning and cause problems. We bought the 14 Frigidaire and it has been wonderful. Interior is roomy for the size, electricity use is quite reasonable. It is easy to clean and the gasket has held up well. The small size means that we need to use up leftovers, don't have food waste, and keep it neat. The price was right. Should we need to replace it, we will look at the same brand.

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    Reviewed Sept. 4, 2019

    Plenty of room & like the functionality but the temperature management is challenging with my attempts to get the refrigerator to a desired temperature resulted in several instances of items freezing.

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    Reviewed Sept. 4, 2019

    The refrigerator is very noisy. Makes all kinds of weird sounds. I think the water comes out too slow also. Have had checked and everything else is normal. I don't have any other complaints because otherwise it does a fantastic job.

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    Reviewed Sept. 3, 2019

    The Facts: Refrigerator manufactured 4/2018. Bought 5/12/2018. The sealed Freon unit developed a leak 15 months later. Paid $1000. Repairs would be $1200. Their online service line disconnected after I waited for ten minutes for a person. My Opinion: Frigidaire products are junk. This is what we get from Made in America? Shoddy products and little willingness to stand behind their products? Buy anything else, just not Electrolux or Frigidaire.

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    Reviewed Sept. 3, 2019

    Ice maker has been faulty on all 4 I have owned. We have the model with freezer drawer on the bottom and water/ice in the door. The ice maker pops, knocks, etc. throughout the day and night. Everything else about the fridge is great! But they still haven’t perfected the ice maker situation.

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    Staff

    Reviewed Sept. 3, 2019

    Stopped running one time... My son restarted after about 30 mins, everything was checked, doors closed, etc. saw no problems! Hasn’t happen again. He pulled fridge away from wall, saw no problems, changed controls to coldest settings. After 30 mins started running. Fridge is 2 years old.

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    Staff

    Reviewed Sept. 3, 2019

    My original refrigerator that came with the apartment was excellent besides needing a gasket. Management wouldn’t replace the gasket and gave me a smaller one. I would definitely purchase a better brand/refrigerator. When I can afford it, I will purchase my own.

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    Price

    Reviewed Sept. 3, 2019

    I bought this refrigerator about 14 years ago - I have never had a single issue with it. I have had to change the filter twice, I don't think I will complain about that. Very pleased. Of course, if I could have gotten a better price, that would have been even better, but it was a great value.

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    Reviewed Sept. 3, 2019

    Makes 30 some odd different noises (even mentions them in the manual). Most of the LED readouts are out (had panel changed out twice). Drawers squeal when pulled out. Ice maker doesn't work half the time. Seems to need filters a lot. Just overall poor quality. Will never purchase another Frigidaire product.

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    Price

    Reviewed Sept. 2, 2019

    I have purchased two Frigidaires in the last ten years. I will never buy another one. They do not last as compared to other brands. Both were on sale and cheaper than other brands. That was a mistake. There are deficiencies with the cooling systems as well as the ice makers. Once shame on you. Twice shame on me.

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    Reviewed Sept. 2, 2019

    Prefer the side-by-side design. Foods are easy to access, temperature controls are excellent, good ice maker and water filter system. Only downside is door storage depth could be about 1" deeper. Easy clean surfaces.

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    Reviewed Sept. 2, 2019

    We've had our Frigidaire side by side with ice maker for over 15 years now and have only had to replace the fan motor for maintenance. We really like the door shelves. They are deep and can be moved to different levels. The ice maker works well with the exception of the ice falling back behind the maker-bin. This is the only negative I can come up with. We have been very happy with the Frigidaire brand and will look to it first when it comes to replacing or purchasing another appliance.

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    Price

    Reviewed Sept. 2, 2019

    The size that we originally wanted was smaller than the one we got but we paid the lesser price. The fridge has lasted 6 years and still going strong. It had more than enough room to accommodate our needs.

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    Reviewed Sept. 2, 2019

    This refrigerator is awful. No matter what temperature I put the controls on my refrigerator always freezes my food. I have thrown away more good food. This has been going on since I got the refrigerator and Frigidaire will not do anything about it. It’s also not big enough for a family of 3. Way too small.

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    Reviewed Sept. 1, 2019

    Have had to have repair done. Ice maker doesn’t work right. Makes weird noises. And now the light inside is like a strobe light. Tried to look online to see if anyone else has had the same problem. They have, got it fixed only to have it not last. Never buy a Frigidaire.

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    Reviewed Sept. 1, 2019

    This refrigerator looks great in my newly refitted kitchen. It does not dominate the space, looks sleek. I love that everything inside is adjustable so that you can stock it efficiently. The filtered water tastes good and refreshing, the ice cubes are a decent size, not like boulders! Excellent!

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    Reviewed Sept. 1, 2019

    I hate this refrigerator but for the record, I didn't choose it. The builder selected it. It makes clicking noises all day and all night long. Plus it sticks out too far past the countertops. I had to have it repaired within the first month of ownership. The water/ice dispenser area was leaking and water was dripping down the front. I am looking forward to replacing it with a counter-depth refrigerator.

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    Staff

    Reviewed Sept. 1, 2019

    I have used Frigidaire appliances for over 45 years and have never had a issue. I have had my present Frigidaire appliances for almost 20 years without an issue. Those include a stackable washer/dryer, refrigerator, and stove. I started out in 1971 with Frigidaire appliances in Coppertone. Loved them.

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    Reviewed Sept. 1, 2019

    Overall the refrigerator is what I wanted. The size is perfect for my 850 square foot condo. The temperature is even. There is enough room for the quantity of food that I need. I have one concern. I find that it's as noisy as the one I replaced.

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    Reviewed Sept. 1, 2019

    My Frigidaire French door refrigerator is everything it was advertised to be. It is quiet, maintains a consistent temperatures in both the fridge and freezer sections and the ice maker in the freezer really works. I highly recommend it.

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    Reliability

    Reviewed Aug. 31, 2019

    I have an older model but it has worked well over the years with little maintenance needed. By today’s standards it is probably outdated but the brand itself has always been a good one for my family! I would recommend this brand to anyone who is looking for reliability and performance.

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    Installation & Setup

    Reviewed Aug. 31, 2019

    The doors will not close without pushing them even though the unit was properly installed with 1/4 “ elevation to the front of the unit. Fruits and vegetables sometimes freeze in the refrigerator section when the setting is at 37. A setting of 39 helps. The drawer space is quite adequate, and the shelves are well placed. The ice maker and water dispenser are adequate. The ice distribution is inconsistent and sometimes sprays ice cubes onto the floor.

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    Reviewed Aug. 31, 2019

    The refrigerator is great, but what's even greater is a chance to actually give feedback with no fear that I might slam you. Quite the opposite. Amazon is awesome. It's saved me a ton of money electrically. I just want to say thank you.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 31, 2019

    I wish I could recommend any Frigidaire appliance but I have come to realize my last 4 appliances were Frigidaire and they are junk. I am so disappointed that they claim they are USA made because that actually meant something at one time. After dealing with these piles of junk called USA made appliances, I will go to foreign manufactured again over choosing Frigidaire.

    Not only that, their customer service reps will hang up on you and will blow you off when your appliances have not worked since you installed them just a few short months ago. My refrigerator was overfilled with insulation at the factory but it takes months to resolve and they won’t take responsibility for your food being ruined even though it’s a factory defect. Had I known how problematic they are, I would never have purchased. Even the appliance repair shop stated that Frigidaire cuts corners on quality. Again, not the “USA made” products we were used to in the past. Do yourself a huge favor and avoid Frigidaire like the Black Plague and don’t believe their marketing hype that they are a quality manufacturer.

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    Reviewed Aug. 30, 2019

    My Frigidaire does not supply enough shelf space for days. I prep for extra meals during the week. It would be nice to find a maker that provide special space for casserole meals. Most don't fit the bill. Also, anything close to the backs of most refrigerators freeze anything next to the back wall.

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    Price

    Reviewed Aug. 30, 2019

    So far so good. I am a little leery because of a lot of the new appliances nowadays don't last very long because they are made cheap. So we'll see how it goes. I wouldn't buy a Maytag though. I bought a washing machine and it only lasted two years before the control board went out on it and Maytag wouldn't do anything about it, except want to charge the same amount it would be to buy a new washer.

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    CoveragePrice

    Reviewed Aug. 30, 2019

    Purchased 11-2018 Frigidaire 25 CF, French 3 Door, ext. Water and Ice Cube dispenser. Delivery, set up, removal of old unit was seamless. Unit works and looks great with the following exceptions. Ice maker cover impacts and limits top shelf storage. Freezer Compartment $15 LED lamp has failed after 10 months. No lamps covered under warranty. Refrig set from 38-40 degrees still semi freezes eggs. Ice shoot sometimes clogs with cubes, need to open left door and clear blockage. OEM Water filters are expensive, so buy the equivalent from Amazon for a fraction of the price. Ice maker cube dump and water refill are noisy. Unit has a humming noise, acceptable but slightly annoying, but will take time getting used to. Seems like refrig compartment stores less than previous 2001 Frigidaire 25 cf side-by-side. I recommend purchasing with awareness of provided notations.

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    Reviewed Aug. 30, 2019

    Food in the refrigerator freezes and repair man says that is the way it works because ice maker is in the fridge part of the unit. I can't believe that this unit is for sale. This is not the way it should work.

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    Customer ServiceStaff

    Reviewed Aug. 29, 2019

    I need a new refrigerator after 7 years. The freezer is working but the refrigerator has a high temperature reading and it won’t go down to the correct temperature. I called a repair person and they informed me it would be costly to find out the exact problem. This refrigerator did not last, they are not made like they use to be.

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    Price

    Reviewed Aug. 29, 2019

    This ref breaks on a regular basis - of course just after the warranty expires. Cost me a small fortune in repairs just like the Frigidaire before it. In this case made in the USA was not so great!

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    Reviewed Aug. 29, 2019

    Model ffht1821q52 has not performed optimally since purchase. Warranty repairs failed to fix the defrost which heats up way too much and begins to thaw food and then refreezes creating constant ice formations. Will never buy another Frigidaire product.

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    Reviewed Aug. 29, 2019

    We inherited our Frigidaire when we bought our house. The compressor sounds like it laboring. This may have been related to the previous owner as the filters had not been replaced. It did shut off completely at one point but did restart itself. The large freezer drawer on the bottom is very spacious with handy drawer dividers. Overall pleased.

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    Reviewed Aug. 29, 2019

    Especially bought this refrigerator because it was made in America and the ice maker is in the door of the side by side. Unique! Also got the counter depth and stainless steel, which I really like.

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    Reliability

    Reviewed Aug. 28, 2019

    Frigidaire is a reliable and reasonable priced refrigerator. It gives me the space I need and keeps accurate temperature. Easy to clean. I have deal with Frigidaire for years and no problems. I don't go with fancy options so if it breaks it don't cost me a fortune to fix.

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    Reviewed Aug. 28, 2019

    So, when my old fridge died, I went to Lowes and found my Frigidaire side by side. I love it! The adjustable shelves in the freezer really help with odd sized objects. The basket in the freezer is great for all my frozen veggies too! And did you know that two of the shelves in the fridge side pull out so you can reach the items in the back more easily. The glass shelves always look so nice and clean and the inset shelves in both doors can be moved too! The built in water and ice maker is a lifesaver when you need a drink! Crushed ice from the dispenser makes a soda the perfect temperature. The Frigidaire Gallery is a really great bargain at only $1100. This should be your next Fridge!

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    Reviewed Aug. 28, 2019

    This refrigerator is super loud and noisy. It is constantly whining, groaning, and making all sorts of noise. I would never buy another one. This is something you cannot know until you get it home for a while.

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    Price

    Reviewed Aug. 28, 2019

    Poor quality. Don’t make the fridge like they use to. They are overpriced for the quality and definitely a men designed appliances. I would not buy this brand again. The placement of the shelves are poor.

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    Installation & Setup

    Reviewed Aug. 28, 2019

    It's a side by side and the only downfall is the small freezer section. The ice and water dispenser are wonderful. Changing the water filter was NOT easy to do or learn. I was afraid of breaking it the 1st time doing. The removal instructions for the water filter are terrible. The accuracy of the temperature is outstanding. The ice maker performs extremely well.

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    Verified purchase
    Customer ServiceReliability

    Reviewed Aug. 19, 2019

    We bought a stainless steel side by side refrigerator at Lowe’s. No we did not buy an extended warranty. 2 months after buying the freezer started frosting up significantly. Called Frigidaire line for service representative in our area - Bethany Beach, DE. Ben ** referred us to a service repairman. He came 3 times. First tried new thermostat - not problem. He consulted with Ben ** and did a diagnostic test stating it needed a new compressor and probably other parts. They stated money spent there would be better buying a new refrigerator. Called Larry ** manager at Frigidaire since at this point total refrigerator not working and food going bad. Larry offered 50% of parts ordered through them - no labor. Chasing good after bad!

    Money better spent on new fridge. Also wrote and called Electrolux - same response - “things happen”! Sorry this indicates to me poor product, poor service and pitifully unreliable appliance. Learning lesson: Beware of any Frigidaire product. I will never buy any Frigidaire product. I am 78 yrs old and bought many appliances and have never had one break down immediately. This is a red flag that something is wrong with the product!

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    Customer ServiceStaff

    Reviewed Aug. 3, 2019

    We had another company come and twice they didn't fix the problem. The Electrolux/Frigidaire guy got the job done!!! What took 4 months and still not resolving the problem, took Frigidaire 1 day from call to completion!

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    Customer ServiceInstallation & SetupOnline & AppStaffReliability

    Reviewed July 24, 2019

    Bought this new from Home Depot and 3 days post installation it stopped cooling. Electrolux repair person came out and said it had to be replaced. It was defective from the factory. He put in an order and it took 2 weeks for Frigidaire to process the order. After 2 more weeks Frigidaire said it had to be referred to a third party. That "referral" took a week to get processed. Now I'm waiting for the third party to contact me and it has been 6 weeks since the initial repair person put in the order. My family is having to live out of coolers buying ice everyday and having to shop daily so food doesn't spoil. All Frigidaire customer service can say is that this is their busy season. STAY AWAY FROM FRIGIDAIRE. NOT WORTH THE FRUSTRATION.

    Frigidaire sent me an email asking for a review. I submitted the above review and the next day received an email from the moderator that my review would not be published because it drives away business. The email asked that I change and resubmit my review. So if you go to their website keep in mind that they only publish the good reviews.

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    Reviewed July 11, 2019

    Not even 1 year old and the ice maker never made more than a small amount of ice. Sometimes no ice at all. The service guy came out, put a new ice maker in and told me that it would not make any difference because the refrigerator by Frigidaire is junk. I would recommend that you never buy any Frigidaire product. No more of their junk for me.

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    Coverage

    Reviewed July 9, 2019

    I bought a Frigidaire refrigerator in 2014. Since I've had it the ice maker it has never worked right. It's been serviced many times and the actual ice maker has been replaced twice already and still doesn't work right. Since February I have had it serviced 4 times. In June it was supposed to be completely replaced but due to the company not putting the order in on time the warranty ran out so now I have to pay to have it fixed myself as Frigidaire won't cover it. They will only give me 30% off the actual part. If you make a crappy product then you should be responsible for fixing it when it breaks. No ice maker should have to be replaced three times in five years. Nor should it have to be serviced over 10 times in five years. Will never buy a Frigidaire. Nor will I buy Electrolux because they are the same company.

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    Reviewed July 6, 2019

    I purchased a Frigidaire refrigerator in May of 2018. Two weeks ago the drawer slides to the deli drawer broke. Not only are they unwilling to extend a courtesy repair for a part that should have lasted the life of the refrigerator (as it did with my GE), but they gouge the customer for $76 for a pair of $4 plastic drawer slides. Be careful when purchasing Frigidaire products.

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    Customer Service

    Reviewed July 1, 2019

    Bought it in February 2017. Was fine. Beginning of 2019 we have nothing but problems. Making loud knocking noise when making ice than the sound of an airplane ready to take off. No exaggeration. Freezer fan froze up. Called Frigidaire, trouble getting anyone to talk to for help. When they did give us names of companies in our area to call for repair, none of them would return our calls. Store we bought it from was not helpful either. Got more help from Google, information on how to fix ourselves. Had to buy dry ice to save our food. NEVER BUY A FRIGIDAIRE! They don't make good appliances. Stuck with a 2 year old lemon while saving up money to buy a new refrigerator.

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    Customer ServiceStaff

    Reviewed July 1, 2019

    Wow is all I have to say. Product is crap. Has been slowly breaking down over the first year of owning it. Finally broke 2 weeks after 1 year warranty expired. Can't get ahold of customer service, or they hang up on you. I finally got scheduled with a repair specialist who NO CALL NO SHOWED. I call Frigidaire and they hang up on me AGAIN. We will never be buying your crap products again. Solely due to your customer service oh and your crap products.

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    Customer Service

    Reviewed June 30, 2019

    Five years ago we replaced all of our kitchen appliances with stainless Frigidaire appliances. At about the same time we purchased a second fridge to keep in our garage for extra storage. Two years in we had to call someone to repair the second fridge. Now the compressor died, so we have to replace that fridge AFTER ONLY 5 YEARS! And our main fridge fails to make ice consistently. The control panel light on one of the numbers went bad so we can't read what number it is. We WILL NOT purchase another Frigidaire product. Hire some real engineers to design your products to last more than 5 years...

    Sincerely,

    Broken Products=Broken Trust

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    Reviewed June 26, 2019

    My unit has developed a rusted hole in the back behind the ice maker. They want me to pay someone (of their choice) to confirm there is a hole - the pictures show it very well. After a year of back and forth they said this hole was normal. If I wanted a fridge with a hole feature I would have purchased that model. I don't want a rusted hole.

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    Customer Service

    Reviewed June 25, 2019

    I bought a refrigerator Frigidaire Gallery series. Supposedly this is better than the another one of the same brand. The point is that the quality of materials inside like the shelfs and glasses is terrible. The appliance is under warranty but when I call for to claim because one of the shelf and one glass platform was broken, The customer service said that the parts don't have warranty, so I have to pay for it. My older refrigerator was 10 years and never broken nothing inside. I can't understand. I'll never buy Frigidaire again. Not recommended.

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    Customer Service

    Reviewed June 23, 2019

    I purchased a Fridgidaire refrigerator in July 2018. In April 2019 (refrigerator nine months old) I noticed that the food in the refrigerator was warm. The freezer was fine. I turned the temperature to the coldest setting in the refrigerator and bought a thermometer and it read 55 degrees. I called Frigidaire customer service and told them that the refrigerator was warm but the freezer was fine. I told the associate that I turned down the temperature to the coldest setting and it still read 55 degrees. First the associate told me that thermometers are never correct! Then she asked me if the refrigerator was plugged in! Then she asked if it was in the garage since the garage is too hot for refrigerators. Then she asked if I turned the temperature down to zero because that meant that I turned off the refrigerator! I was angry by then and asked for a service call. She gave me an appliance store phone number.

    When I called them they told me that they no longer service Frigidaire products because they are too hard to deal with. I called Frigidaire again and received another appliance store number. The service man came after one week and told us that the fan motor was broken. We waited two weeks for the part to come in. Then we had to make an appointment. The service man came back and as he was putting in the new motor the fan itself broke in half. We have to wait for the part to come in and make another appointment. It has been 6 weeks since we had an operable refrigerator. Luckily we have a 30 year old refrigerator in our GARAGE that works fine! I am definitely buying an extended warranty which I never do because I do not trust this product. DO NOT BUY!

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    Customer ServicePunctuality & Speed

    Reviewed June 20, 2019

    I purchased my brand new Frigidaire April 19, 2019. 1 month later both sides stopped getting cold. We lost everything in our freezer. Being that it was still under warranty of course someone came out 3 days later on May 22, 2019. He thought the problem was the digital setting because you would set it and then it would go back down and the alarm would start to beep. It took the company 2 and 1/2 weeks to come back to replace it. After the replacement was done the same problems continued.

    1 week later the same young man comes back out and finally says it's the compressor and there is a hole and leak so there is no coolant at all. He orders different parts and the next day calls to inform me that the parts will not be in for another 2 and 1/2 weeks. My family and I have now been without a working refrigerator for more than 2 months. And instead of just replacing this brand new $1,000 refrigerator we have to live out of 2 basic picnic coolers. I need help for a solution with Frigidaire/Electrolux Corp. This is maddening and hurtful. Signed, helpless in Columbus, Georgia. Please contact me at **.

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    Customer ServiceCoverage

    Reviewed June 16, 2019

    Our fridge is only a year old and the shelves cracked. If you put too much on the door the fridge won’t close. None of it is covered under warranty because it’s cosmetic. It’s cheaply made. I had it for a month and the door shelves fell out, the center shelf cracked in the middle where the deli drawer is. Called the company and it’s not part of the warranty.

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    Price

    Reviewed June 14, 2019

    Well... We remodeled our kitchen cabinets, countertops, the works and all new appliances. Got dishwasher, microwave, slide-in stove and my French Door refrigerator with the exciting TWO ice makers. Who could want more? Right? WRONG! The appliances were under new warrant. We started using it real quick with the ice makers. And by the way I had learned real quick to keep a yard stick close by because when we opened the bottom freezer drawer some ice cubes would fall out the side/back to the bottom floor of the freezer and the drawer would not shut unless we took the long yard stick and raked it under the bins to knock the ice out onto the floor!!

    But back to the “problems”. The top quit working and had to be replaced two different times because it quit working and I have lost track now but I am almost sure the bottom has been replaced too or something about the “arm” of the ice maker. I even got scared and bought an additional warranty! Now for the problem now. About 6 months ago here it comes again. No ice and now no water from the dispenser. So we had to unplug the fridge, remove all food and put into an second fridge we keep outside for garden veggies and it had to “thaw”. Bingo ice. We were told it was probably the water valve and would need to eventually be replaced.

    Now fast forward. Once again frozen no ice so we knew if the valve had to be replaced and new water filter. (Cost $ every 6 months!) Anyway we pulled the fridge from the wall and that is when I ALMOST FAINTED! There was a BALL of ice stuck not only to my fridge but my wall was BLACK WITH ROT! I have heard never say never but never will I buy Frigidaire again!!!! After reading all these reviews. Better start pulling yours out before you have to replace a wall! Even the electrical box has got to be worked on!!!!

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    Customer ServiceContract & Terms

    Reviewed June 10, 2019

    I bought this unit and immediately had ice maker problems. They came once, then I had to have them come again, then I learned that there was a known defect, but the techs were not authorized to repair it. And there was no manufacturer recall to fix this defect. Had them come again, they managed to get it to work. I bought an extended service contract using the FlexPay program. The ice maker broke again after this was effective, but I could not get a service call because I have not paid my final payment of the FlexPay. So you get 3 months of a service contract that you don't have to honor. Without a doubt I will never buy any item that has Frigidaire associated with it. Items are low quality and you do not stand behind your products. Anything that you can do to stick it to the buyer is okay in y'all's eyes. I imagine bankruptcy will find you soon.

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    Customer Service

    Reviewed June 6, 2019

    I purchased refrigerator from Lowe's on 4/3/19. It stops working in less than 8 weeks. Call Lowe's, they say call Frigidaire who sends out service man next day. Needs compressor. Lose $250.00 in food, Compressor not in stock. Frigidaire says 7 to 10 days. I am without food for 7 to 10 days. I find this unacceptable. I am sure corporate supervisor who I spoke with would not accept this. I have 3 young children living with me. They do not compensate for loss of food. No loaners. Where are our consumer rights? I thought a basic right was food. So frustrating every time you call you get Iva the robot who you have to give the same information to. Your model number, serial number etc. Really Frigidaire you think 7 to 10 business days without food I can cook is right? Who can afford to go out with 3 children and eat out. So not fair.

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    Customer ServiceStaff

    Reviewed June 6, 2019

    We purchased this refrigerator brand new. Within two weeks it was not working. We have been dealing with Frigidaire for over two months. They have sent out repair people but still it does not work. We had to purchase a “dorm” sized fridge to keep the basics cold. When we call we get the same lines “we understand as a consumer how frustrating this is. We would be upset too” blah blah blah! But still not a working refrigerator. I would never recommend any Frigidaire appliance to anyone. They do not stand behind their product nor do they care about their customers! Will not be surprised if we hear about them going out of business soon.

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    Customer Service

    Reviewed June 2, 2019

    We have a new Frigidaire refrigerator and the bottom door and hinge slowly have broken. I called Frigidaire to submit a claim. It took me a good hour to finally get through to somebody. During the hour of trying I was hung up on numerous times. Finally I talked to someone who put me in contact with a company, Johnson Appliance that was supposed to fix my appliance. They never called me, I called them and left numerous voicemails.

    Finally someone called me back and asked me what was wrong with my fridge. I gave them the model number and they said they would order the parts and get back with me. That was three weeks ago. I've left numerous voicemails and no return calls. Since then, due to the door being broken, the refrigerator is not working like it should. I've tried over fifteen times to get a hold of someone at Frigidaire to get someone to fix my fridge. I've been put on hold, only to be hung up on again. And no one ever returns my calls. I will never ever buy a Frigidaire appliance or anything of the sort. They are terrible when it comes to keeping their end of the deal.

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    Reviewed May 10, 2019

    Purchased the Frigidaire Professional series 4 piece package when I remodeled my kitchen. The ice maker is so slow to make ice you can't count on ice for a party at all. I had it worked on at least 6 times and it still is crap, repairman coming Monday. Never would I buy another Frigidaire product. Not going to purchase another extended warranty. I will just buy ice.

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    Customer ServicePunctuality & Speed

    Reviewed May 9, 2019

    We purchased our Frigidaire Gallery side by side from Lowe's in May 2017, while remodeling our kitchen. March 2019 the Fridge is room temp, and all food is lost. Call Lowe's for our extended coverage, and they schedule for a service call. The first doesn't even show, call back again, and they schedule for the call again, 2 weeks later a tech finally shows, but needs a new compressor which he does not have. 2 weeks later he finally shows up and replaces it, only to have it die again 4 days later. Lowe's schedules again, and will have a tech out in 4 days. Frigidaire is horrible, but Lowe's extended warranty is just as bad. Never buy another Frigidaire product, and looking at Home Depot for the future.

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    CoverageReliability

    Reviewed May 8, 2019

    I bought a floor model side by side. Great deal, right? Wrong! Delivered on a Saturday, by Sunday after troubleshooting.... it wasn’t cooling. Was put in touch with Frigidaire by the store I purchased it from. Even with proof of purchase Frigidaire would not help me. The fridge was over a year old. Their warranty would not cover it. Buyer beware. Ask the age of any appliance you buy. Thankfully I bought extended warranty or else I’d have a 1,000 dollar cooler in my kitchen.

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    Customer Service

    Reviewed May 7, 2019

    Purchased refrigerator 1/2016. In 9/2018 refrigerator stopped making ice. Called a repair service other than Frigidaire because it was out of warranty. Paid 500.00 and 5 visits to no avail, I was told to call Frigidaire because, they could not fix it. FRIGIDAIRE sold me an extended warranty and promise to repair it. After seven visits and numerous (TEN 10) replaced parts, it still does not make ICE. The warranty states that if after three (3) visits and being deemed non-repairable they would replace the unit. IT IS NOW MAY 7TH 2019. GUESS WHAT? No ice.

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    Reviewed May 6, 2019

    I built a new home in 2011 and furnished the kitchen with Frigidaire appliances. The home was not used for the first two years. Luckily I tested the stove a couple times and a blue flash occurred under the ceramic top and got it replaced under warranty because there was a screw found in the oven that was caught between the door and the oven body and chipped it. And the wire fell off the connector under the top and shorted thus burning out the relay... And so upon moving in within a year and a half the refrigerator motherboard failed gradually degrading until - to its credit, nothing but the essential freezer & refrigerator functions were left working. No light, no display.

    I replaced the board (beyond the 1 yr warranty) and its been good for almost a year ($170.00 online). The dishwasher was used about 6 or 7 times and it blinks Er code. I presume it needs a new board too because buttons do not respond. We don't use it. So in a wrap; All 3 appliances failed within a very short time. The fridge is a Professional model: FPHF2399MF3, Dishwasher model: FDB2410HIC2A, Stove was replaced with a newer model. 3 out of 3 - Just bad luck?? I'm out. Burton.

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    Reviewed May 5, 2019

    We bought a brand new home outfitted with Frigidaire appliances. The refrigerator and freezer works well enough. The ice maker makes lots of ice. Problem the ice maker "makes horrible loud knocking and squealing noises". It is so bad we have had guest wake up in middle of night thinking someone was knocking at our door. It also sits about 20 feet from our living room and it is so loud we have to run up the tv when it starts making the horrible noises!!! Not to mention how many people that visit have commented on the loud noise coming from the fridge. Under warranty called to get it repaired was told that all the ice makers make that sound. It is normal for the Frigidaire ice makers. Second problem is the ice maker will not stop making ice when the bin is full. The ice piles up then start falling out the ice shoot on to the floor. We are very dissatisfied. Will never buy another Frigidaire product again.

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    Reliability

    Reviewed May 1, 2019

    Reading reviews I see others have had the same issue as me' a cracked liner. They dodge the warranty by saying it's not a functional part. Repair option is to put a piece of tape on liner. 1400 hundred dollar defective product. Stay away from this manufacturer. They don't stand behind their products. Model FGSC2335TF.

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    Reviewed April 27, 2019

    We bought the Frigidaire Gallery French Door with water/ice dispenser on the door 3 years ago and it has been nothing but problems, problems and more problems. Because we bought the extended warranty (LOWE'S) we have had servicemen out here to service/repair the LEMON no less than 5-6 times over the past 3 years. Frozen over or malfunctioning ice maker X 3 and the latest is that the temperature in the refrigerator started creeping up. The repairman today said he wasn’t sure what was wrong but thought the motor was burned out. UNBELIEVABLE. I will NEVER NEVER EVER EVER buy a Frigidaire Refrigerator AGAIN!

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    Customer Service

    Reviewed April 26, 2019

    Terrible service on Gallery top freezer. New in February. 4 service calls. They tell me "just live with the noise coming from unit." "Nothing we can do." NEVER AGAIN WILL I PURCHASE A FRIGIDAIRE OR ELECTROLUX PRODUCT.

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    Installation & SetupContract & TermsCoverageStaffReliability

    Reviewed April 25, 2019

    I purchased this product December 2016 when I redid my mother's kitchen as a birthday surprise complete with all new appliances and painted kitchen and kitchen cabinets. The refrigerator ice maker did not work for 2 years. The plastic parts used to make the refrigerator are so inferior that they can't tolerate an ice cube attaching to it without breaking. Now the plastic drawers are cracked with the entire drawer holding components breaking causing you not to be able to use the bottom drawers at all. I replaced my mother's kitchen to insure that she she would have at least 10 years stress free and a new beautiful kitchen.

    Buying this product has brought me nothing but headache and regret. Her appliances were over 20 years old with no problems. I ended up giving a 75 year old woman a birthday headache which seems will last for the next 10 years. When I went back to Lowe's where I purchased it there were 2 other dissatisfied customers with the exact same complaint. The salesperson who sold it said she had EVERY person who bought the Frigidaire Refrigerator come back with complaints and suggested I request a replacement. When I contacted Lowe's Service Agreement, there was constant stalling and reneging on the contract, "We can't find your purchase or that is not covered." They finally, sent a service technician and the ice maker broke the same day after installation. Frigidaire used to be a reliable brand but they are making the most inferior quality products ever now. DO NOT BUY A FRIGIDAIRE!!!

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    Price

    Reviewed April 25, 2019

    You would expect a $1200 fridge not to start failing in 2 years. We spent a lot of money remodeling our kitchen in 2015. Part of that was a complete set of Frigidaire Gallery appliances. All of them except the refrigerator have worked well. We are a family of two and we don't abuse our kitchen. In less than 2 years the temperature indicator began to fail. You can hardly make out the numbers. Lately we have noticed the seal around the door is completely disintegrating. And the most troubling is stress cracks have developed on the inside back wall of the fridge. How can this happen? We don't put anything heavy on the shelves. This is a poorly made product and not cheap. Whatever happened to the fridges like mom used to have. They lasted for 30 years and the only reason you got rid of them was because you were tired of coppertone.

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    Customer Service

    Reviewed April 22, 2019

    As with the rest of the reviews here. I also am confirming that Frigidaire appliances (at least their refrigerators) are horrible. Mine was working fine for about 6 months when it stopped working. They sent repairman out about 3 days later, who needed to order a part again which came after another 3 days, then came back to fix it 3 days from then.

    Unfortunately even though it was not working at all when the tech was there, rather than further assess the refrigerator. He said I had to put in a new call. Which I did, and had to wait 4 days for a repairman to come back, who had to order another part which I am waiting for now. I get it that they want to repair the machine rather than provide a new one, however at this point they are making at least 4 trips and ordered 2 parts. I'm pretty sure it would be cheaper for them to simply replace the refrigerator. Meanwhile I haven't had a working refrigerator for over 2 weeks. My advice is stay away from Frigidaire. They suck!

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    Customer ServiceCoveragePrice

    Reviewed April 19, 2019

    Horrible customer service and worthless warranty. Purchased from Home Depot, Refrigerator went out, had a warranty. Called to have it serviced, needed to be replaced turns out. After being given the runaround and bad excuses, it took 4 weeks to actually arrive! No refrigerator or freezer for 4 weeks!?! Home Depot offered me a partial credit to purchase a mini fridge in the meantime.... Not enough to cover the cost though. I have a Very tight budget and in addition to losing all the food in the refrigerator, I had to shell out more to cover the remainder of the mini fridge.

    When it finally arrived, it had a 12 inch dent in it!!!! The response from the company was, it shouldn't affect performance of the fridge. REALLY! So I paid full price for my broken fridge, purchased a warranty, shelled our money for a mini fridge to be rewarded with a new dented up refrigerator. Nothing they could do they said. Offered me an extended one year warranty. BAD SERVICE, my family and I will never purchase through them again. Don't even deserve the one star in rating.

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    Reviewed April 13, 2019

    Is the second appliance we are having problems with. Refrigerator ice maker went out. Company didn't seem to care. Now we have problems with our microwave only 2 years old. Keeps blowing a fuse. If you check there's others with very similar situations. Avoid FRIGIDAIRE when buying appliances!

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    Customer Service

    Reviewed April 12, 2019

    Purchased a French door refrigerator which was delivered one week ago. It initially worked but the next morning the fridge was warm. Had a Frigidaire repairman who ordered a part, which took four days to arrive. The part did not fix the problem and another part had to be ordered. I will not have a working refrigerator for several more weeks. Frigidaire will not replace the unit until all repair possibilities have been exhausted. I AM EXHAUSTED! I have called customer service every day only to get apologies. I am so frustrated. I cannot review the item but I hope this will help everyone understand the poor customer service. Living without a refrigerator in Florida is a nightmare.

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    Customer ServiceCoverage

    Reviewed April 11, 2019

    I purchased Frigidaire appliances for my Kitchen in the house we built. A year and half in my fridge froze up. I called. They said, "No warranty. You’ll have to pay," and the operator told me she recommended I get the extended warranty because as much as it would cost me to fix it, that would be the same amount to pay for the warranty that would cover it to be repaired or replaced for 2 yrs. I unplugged it, let it thaw and it worked again. I bought the warranty. Then 3 months later it stopped working again. I called for repair. Took 5 days for repairman to come check and diagnose it. He had to order parts. It will be 4 weeks on Monday (3 days from now) and still not repaired. I have called twice. They tell you the same thing each time. They regret your inconvenience. They are sorry but there is nothing they can do but wait for parts. They require that parts for extended warranties be ordered through a distributor instead of coming from them directly.

    I was told the parts for my repair were in stock in their warehouse but I would have to continue to wait on the parts from the distributor to arrive. They do not care about your inconvenience, they don’t care that their product is broken after 2 yrs. They don’t care you paid $2000 for their fridge and an additional $259 for the warranty. They don’t provide good customer service at all. It’s pretty much "Oh well just deal with it. You’ll get it when you get it." This is the single worst purchase I ever made. And I will NEVER buy Frigidaire again. I have told every single person I know to avoid the company. Anyone that I have told this experience to has been appalled that a company is acting this way. It’s ridiculous.

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    Reviewed April 10, 2019

    I have an $1,800 Frigidaire Refrigerator that is 5 years old. Upper ice maker stopped working a number of times. Problem is caused by a manufacturer's defect. The back of the refrigerator gets too cold and freezes the ice maker so it doesn't work. Frigidaire has given up on trying to fix the problem (they say the "parts are not available to fix it") and are offering a 20% rebate good for 30 days and suggest I buy a new Refrigerator. I thought Frigidaire was a quality brand. I was wrong. I would not recommend purchasing a Frigidaire product.

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    Reviewed April 9, 2019

    I just purchased a 20.8cu ft Model FFTR2021TW. I am currently on my second Frigidaire Refrigerator in less then 30 days. The settings for the fridge and freezer are at MAX and it still cannot maintain temperature. The first one had an issue keeping temp in the freezer. The second one now has an issue keeping temp in the fridge section. The seal on the first one was weak on the freezer section. I had to buy magnets to help keep the freezer door closed because it kept popping open when you closed the fridge door. I had to buy two thermometers to keep track of the temperature. There is no sensor in the freezer so the temp kept rising to 10-15 degrees in the freezer before the compressor would kick on.

    Now the second one the fridge is raising to 45-50 degrees and half the time the compressor won’t kick on and I have to trigger it manually. Food has not been lasting long in the fridge and the temp fluctuations are crazy. My 20 year old Hotpoint fridge did a better job keeping temp than this brand-new fridge. I would stay away from this brand of fridge. I am going to try return this one and get a different brand all together. This has been a terrible experience. How can they make a fridge that cannot even maintain temperatures?

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    Reliability

    Reviewed April 3, 2019

    Do not buy. Noisy piece of junk. Frigidaire says it does that because it's highly efficient. I say highly defective. Should be recalled. Don't waste your money. Buy another brand. Motor runs often and for a long time besides being extremely noisy.

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    Reviewed March 29, 2019

    I bought a new freezer through Home Depot in January, the freezer failed after 3 weeks. I lost about $2000 in wild game. I asked for the unit to be replaced, they said the only way they would do that is if the repair company deemed it unrepairable. The service company came out and found that the compressor had failed. The compressor won't be available until the end of the next month, I asked again for it to be replaced because of the length of time and they said that was not policy! Do not buy this product, they are horrible!

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    Customer ServicePrice

    Reviewed March 26, 2019

    I bought a Frigidaire refrigerator, it fail, I had to call several times, a month later I received part of the cost of the replacement not all of it as I was told. NO MORE FRIGIDAIRE FOR ME, YOU SHOULD STAY AWAY FROM THIS BRAND TOO!!!

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    Reviewed March 25, 2019

    We bought this as a second refrigerator and the seal is not good at all. When you shut the fridge door the freezer door pops open so you have to double check it every time you close it. Other than that it is ok for someone on a budget or someone like us looking for a second fridge.

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    Customer Service

    Reviewed March 25, 2019

    In November 2011 we bought an entire matching group of Frigidaire appliances; Frigidaire Gallery refrigerator/freezer, dishwasher, stove/oven, and microwave. A couple weeks ago I moved the refrigerator away from the wall to vacuum, and clean out the dust around the coils underneath. There are two rusty lines running down the back, and coming from a wet rusty spot about five feet up. This wet rusty spot has frost on it. We had an Amana refrigerator that we bought new and left with the house when we sold, 21 years later, and it worked great. We bought a new Samsung in 2000 and left with the house we sold in 2000 before moving to our current home. It also worked great.

    Thinking that a spot that was rusting through the steel on the back of my refrigerator must be a manufacture defect, I politely called Frigidaire to inquire. I may have as well called you the reader, as Frigidaire. They did the same as you would do, told me to, "call a local repairman!" They are a great company with quality products, and awesome customer service. NO, NOT REALLY, THEY SUCK! Within two years of the purchase we noticed the digital display on the stove, was slipping down and out of place. The chances of me buying another Frigidaire appliance, are about the same, ok, even less than, me being invited to the White House (no matter who the President is) and accepting the invitation.

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    Reviewed March 22, 2019

    We purchased a Frigidaire refrigerator in September of 2018. On December 20, 2018, the ice maker on the door stopped working and I noticed it was freezing some of the food in the refrigerator section. Since then we have had SIX, YES SIX visits from repair guys who have replaced water valves, air handler housing kit, gasket, taped foil, and who knows what else. I have to wait for the SEVENTH visit to replace the control board and heater.

    Regarding some of the food getting frozen in the refrigerator area, one repair person recommended I set it to 39 degrees instead of the recommended 37 degrees. One of the repair guys said it would freeze any food towards the back because of the DESIGN of the refrigerator. The cold air from the freezer is pushed up to cool the refrigerator area so any food towards the back of the refrigerator by the air vents would get frozen! Save yourself a headache, I suggest you do your homework and look at the design of the refrigerators you are looking at and look up reviews.

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    Reliability

    Reviewed March 20, 2019

    We recently purchased a new home 5 months ago. The owners had purchased several new Frigidaire appliances about 4 years ago when they updated the kitchen. The other night the refrigerator quit cooling. Luckily we had two other refrigerators in the house so we were able to transfer everything to these two without losing any food. The serviceman came out and said we had a defective evaporator coil and it would be about $700 to fix! He said we would be better off to trash this machine and buy a new one for the cost of the repair. This is on a 4 year old refrigerator! How disappointing to say the least. He said Frigidaire is one of the most unreliable makes out there. Needless to say our next refrigerator will not be a Frigidaire!

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    Customer ServiceInstallation & Setup

    Reviewed March 19, 2019

    We are building a house and purchased this fridge November 2018. It was delivered in December however we did not start using it until we moved in, February 2019. First thing that needed replacing was the water line assembly. Then the flipper had to be replaced as there was no spring. The doors have been installed incorrectly resulting in the unit being off balance but as we didn’t notice it within 30 days of purchase and it is deemed cosmetic, they will not fix it. Doesn’t matter that we noticed it within 30 days of actually using it. Now it randomly makes a loud buzzing noise which apparently is “normal” however does wake you up at night! Customer Service was dismal, no attempt to make any exceptions. Nice quality control coming out of the factory, guess we will be purchasing the extended warranty... Very disappointed, last Frigidaire we will purchase.

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    Customer Service

    Reviewed March 18, 2019

    Have a brand new Model #FFTR1821TSO refrigerator. Rattles constantly, makes knocking noises. Called customer service, they said it's normal - so guess we stuck with it. Very disappointed! Would not recommend this to anyone, unless you don't mind being woke up at night by the noises.

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    Price

    Reviewed March 18, 2019

    I received this as part of program in Philly. Worst fridge ever, guess that is why they are so cheap. Never buy this product. This is the second one in 5 years, not happy. I would take anything but this product.

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    Reviewed March 17, 2019

    I like my Frigidaire. It works like it's supposed to. It's big enough to accommodate my family size. It looks okay. I got it in black, and I now wish I would have bought one in shiny black instead of what looks like matte black. Oh and the refrigerator door had to be replaced twice. Second time at my expense.

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    Price

    Reviewed March 16, 2019

    Refrigerator has been great other than in the freezer the shelves don't hold enough weight and want to pop out, the water light went out within 6 months and it's all digital. Cost too much to replace the whole board.

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    Coverage

    Reviewed March 14, 2019

    Purchased a side by side refrigerator in November 2018. Within three months the slide for the basket in the freezer was pulling out of the wall. Called Frigidaire and was told this is cosmetic. As a "courtesy" they sent me a pair of new pegs. There are no threads or anything else in the mounting hole for the pegs to attach to. The weight of the wire basket alone causes the the peg to pull out of the freezer wall. Frigidaire insists that this is cosmetic and not covered by the warranty. Be aware that Frigidaire considers shoddy construction to be a cosmetic issue.

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    Frigidaire Refrigerators Company Information

    Company Name:
    Frigidaire
    Year Founded:
    1918
    Website:
    www.frigidaire.com