Frigidaire Refrigerators Reviews

The name is accurate - frigid air indeed. Brand new fridge had issues with freezing in the refrigerator and freezer burning in the freezer. All food destroyed and water filter frozen and destroyed. Frigidaire refused to replace the damage their malfunction caused, even to the filter. It took 2 months and 3 technicians to repair the fridge and still don’t know the extent of damage to the filtered water and ice maker portions.

We bought our Frigidaire around Feb 2022 and started to have issues around the 60 day mark of having it. The ice maker would make minimal ice which wasn’t a huge deal for me. It was when our fridge stopped cooling in June/July and spoiled all our food because customer service couldn’t send any maintainer worker to assess the fridge for another 14 DAYS. After we cleaned out our fridge and the day before the maintenance worker was going to come out the fridge magically started to work again. The cooling fan sounded normal and the freezer reached its normal temperature. When their maintenance guy “assessed” what was wrong all he did was replace the ice maker because it had a recall. We told him that the fridge stopped cooling for almost 2 weeks and the fan in the freezer door made this horrible buzzing like noise on and off for a week before it fully quit. Their guy didn’t even look at the damn fridge or look for any broken or faulty parts!!!

The refrigerator stopped cooling after 3 weeks. The first repair company couldn't fix it. They ordered 3 parts which are not in the market. The second repair company couldn't fix either. They ordered 1 part which is not in the market. Very poor quality customer service.

Recently bought Frigidaire side by side. 22.3-cu ft Side-by-Side Refrigerator with Ice Maker (Stainless Steel) ENERGY STAR. Item #5122794 | Model #FRSS2323AS. Poor interior lighting in fridge and freezer. Cannot find foods. Foods close to freezer in refrigerator regularly freeze-over. Very poor use of interior space. Moving my old Kenmore fridge back to kitchen - they knew how to make refrigerators. Unfortunately, we will move this fridge to the garage for leftovers and hope it can do something useful.

In the last 6 years since I bought a Frigidaire refrigerator I have had repairman out every few months. Takes two weeks to have someone come another 2 weeks to order a part and sometimes they've ordered the wrong part. Worst refrigerator ever. Hundreds of dollars spent on Lost food. Trying to get a replacement and it takes forever just to get it to the review Department and then another two weeks if approved for delivery and in the meantime they will not send a repairman because they can't send a repairman and a request for replacement both. Don't ever buy a Frigidaire refrigerator.

Less than a month from purchase date the refrigerator started beeping incessantly. Called the warranty customer service and they said they had set up an appointment with a repair service. When I called the next day the company that I was supposed to have an appointment with was no longer in business. Called a 2nd time and they tried to “make an appointment” with another company that was no longer in service. Finally had to make them stay on the line with so that I could confirm appointment with service repair company. All the while the refrigerator had been beeping for days.

Dear Frigidaire, As promised over the phone with your supervisor "Eve" I am leaving you a bad review. I bought a brand new fridge on 6/18/2021 and it's second replacement compressor is now broken (so that makes three compressors in this fridge in 17 months). "Eve" offered me a 40% rebate because the fridge is out of warranty, however with implied warranty and consumer protection laws, I am demanding a full refund or replacement and you are lucky I'm not taking you to court for lost wages and food costs having missed a total of 5 days of work now (yes, it has broken 5 times in 17 months!!!!) and tossing out HUNDREDS of dollars worth of food. And let's not forget the expense of the mini fridge so I at least have something to get me through these breakdowns. I have already filed a complaint with the BBB, but the FTC, and Attorney General are next. Please do the right thing.

TERRIBLE PRODUCT. TERRIBLE CUSTOMER SERVICE. DO NOT PURCHASE REFRIGERATOR MODEL FRFS282LAF. We recently bought a new home with a brand new Frigidaire refrigerator unit. The water dispenser is leaking and drips after each use causing puddles on the floor. It began having an error code that could not be fixed by troubleshooting recommendations.

I bought a Frigidaire dishwasher, refrigerator, stove and microwave oven approximately 10 years ago. My dishwasher which was the professional model lasted approximately 3 years before crapping out. My Frigidaire stove/oven crapped out around 4 years and had a touch pad screen that would melt the glue holding it and it would slide down behind the back that it was situated on. My microwave oven lasted approximately 8 years before having an internal electrical issue that caused it to arch. This morning my refrigerator died and has us scrambling to find a new one as I have medical injectors stored inside that are in the thousands of dollars. Buyer beware when looking at any Frigidaire products or products that are made by the same companies but with different badges. This company provides extremely low quality products and I find the 3 star rating on this site very suspect.

Do not buy a Frigidaire refrigerator. My brand new, in Feb. 2019 is now not working. I called for any type of assistance and received repair phone #’s. This is just so wrong compared to growing up. I’m a senior now and have not had this problem ever. This will be a big $$ hit for me. Not even 4 years?!! Really? Will never buy a product from Frigidaire again and will advise everyone I know the same. That was a lot of $ for me in 2019 and expected it to last me. Just can’t believe this. Very sad, not right. Also, should not have to buy warranties for anything - build it to last. Geez.

My 2 week old refrigerator stopped cooling, it is now a month later and Frigidaire is still looking to find parts to repair this fridge and refuses to replace it. THEY are now telling me it could take 30 days or more to locate parts. I am now over 1 month without a working fridge and it looks like it will be at least another month.. DO NOT buy frigidare appliances!

I purchased a Frigidaire Refrigerator from Home Depot. The freezer filled with frost and although serviced through Frigidaire's Electrolux contracted repair service the problem has gotten worse. The refrigerator door also had to be replaced because it wouldn't close properly. I am trying to get someone out to fix the problem or or get a replacement but the Frigidaire Customer Service systems have been down for close to a week and expect the problem to continue for a few more weeks. Brand new refrigerator...This is unbelievable! Terrible for such a huge purchase! Food is spoiling and getting frost burn, Hi Temp message keeps showing but they are not responsible for food I was told! Terrible brand and terrible customer service. Side by side, bottom freezer, newer model.

We bought a brand new Frigidaire fridge in June of 2020 for almost $3000. After having the fridge for less than two years the freezer has stopped working. We realized they don’t make fridges to last anymore but we assumed we would get at least 10 years out of it. So sad and such a waste of money.

I WOULD GIVE THEM A ZERO IF I COULD! I purchased a Frigidaire refrigerator the end of August 2021 after Hurricane IDA. 6 months later the freezer stopped freezing. It has been a nightmare since. 4 plus service calls. Each time you call you are on the phone for an hour. Then the service techs cannot come out for 6 weeks. I have been doing this ridiculous cycle for 7 months now. I ended up having to purchase a fridge and the original fridge is still sitting in my kitchen waiting for them to make a determination on replacement. I could not go 7 months without a working freezer! I called again today and was told once again I will have an answer next week. I think they just hope you give up and stop calling. I will not just on principle.....WORST PRODUCT AND SERVICE EVER!!!!

I purchased a Frigidaire fridge in 2020. It never worked right, constant frozen foods at the back of the fridge, dripping water down the front, LOUD banging noises. I called them under warranty, they sent a repairperson who said nothing is wrong with it (or they didn't know what to fix). Many reviews say the same thing, and now the product is discontinued. They wouldn't help me at all or replace it. I'm on my own to buy a new fridge after two years... Buyer beware.

We purchased a Frigidaire Gallery Refrigerator on 12/26/20 and it was delivered on 12/28/20. Our noise problems first started in February 2021 and we had to call for repairs and a tech came out on 2/11/21. We were asked to record the noise inside and outside of the refrigerator. We did and it is the motor for the ice maker. They have come out minimum of 4 times in 2021 alone. This was not even a year old. The noise is back. Per the tech that came out, they have replaced the motor 3 times and that it is not repairable. I contacted the extended warranty company and was advised by their rep that it meets the requirement for replacement but was later denied replacement.

This is the only brand new refrigerator I have purchased in my life and by far the worst purchase I have ever made. I have owned the refrigerator for approx 2 years -- within the first year, the service technicians came out 3 times because it was making really loud noises and also a gurgling sound. Each time, they told me the noises were normal. I have recordings of the noises -- which almost sound like a gunshot. Also, 2 of the drawers broke - the wheel snapped off completely on one side of each drawer. When the service technician came out for the first drawer, he had to purchase a new drawer, and left it on my doorstep.

I really wish I had come here before purchasing my refrigerator from Frigidaire/Electrolux. Almost 2 weeks ago my fridge stopped cooling and was making a loud sound. I googled what the problem might be and then called electrolux because the fridge was still under warranty thankfully. The first time I called, on a Monday, they failed to mention to me it would be 48 hours before I could even call and arrange a time for a technician to come in. Managed to get technician to come in on Wednesday. Technician tried replacing starter but by that afternoon it was back to not working. Was told a part needed to be ordered and technician would be back Monday or Tuesday.

I purchased my refrigerator the Gallery series for countertop size in January of 2021 and it arrived in February of 2021. Well it's August of 2022 and water was leaking all over the floor from the freezer side. I pulled out the bin and the ice tray that holds water is hanging down. The left side of the ice tray is warped and will not fit in the spot to sit up so the water doesn't leak out. The bar that is supposed to move to allow the ice tray to dump does not move at all. I called frigidaire and they state it's outside manufacturer warranty time frame of one year. They wanted $106 to send a technician to do a diagnostic. I refused. I paid over $1300 for a refrigerator that hasn't last a year and a half and I should not have to come out of pocket for something that is obvious a manufacturer defect. I will never purchase Frigidaire again.

I had the ice maker completely replaced 4 months ago only to have it break again. The Frigidaire serviceman charged me another $85 on top of the $500 or $600 he’d already charged and said if it still didn’t work, he’d have to look up the cost of some part. He wasn’t out of the parking lot before I called him to tell him it was still broken, but he never answered the phone nor did he respond to 3 other calls. He finally called after an insulting text I sent to his now disconnected phone to tell me I was very disrespectful to send the text. Too bad! I’m left with finding and paying yet another repairman who no doubt will want another $600 to replace the ice maker yet again. I’m done with Frigidaire!

I purchased my fridge on 03/06/2022. After having it for a couple weeks we noticed it wasn’t making enough ice to even cover the bottom of the ice bin. I called Frigidaire and they sent out a technician who said there was a recall on my ice maker but it was on back order, 2 months later I received not 1 but 2 ice makers in the mail so technician comes out for 2nd visit and replaced the ice maker. 1 day later the green light shuts off and will not turn back on. I call Frigidaire technician. Comes out 3rd visit. Replaces ice maker again. 24 hrs later only dumped 2 trays of ice. Call Frigidaire technician. Comes out 4th visit. Orders control unit. Part comes in. Technician comes back out. Replaces control unit. Still not dumping more than 2 trays in 24hr period. Called Frigidaire.

I am so ashamed of myself for purchasing such a horrible refrigerator. It's a gallery series. Why in the world would you make ice cubes bigger than the dispenser can handle? That is exactly what they have done with this refrigerator. Also it plugs up constantly and then it will shoot out ice cubes like crazy and you have to open the door to stop it. Also the bar that goes up inside the freezer in the ice cube department does what it wants when it wants. My ice cube bin is never full. It seems like it will make ice for a couple of hours and then stop for a couple of days. This has happened from day one when we first got the refrigerator.

Our brand new fridge in a brand new condo DIED WITHIN 6 MONTHS. It has been 2 months, we still cannot get our fridge replaced. I moved in to this brand new condo with all new appliances (FRIDGE, OVEN, MICROWAVE, AND DISHWASHER) all from Frigidaire. Our new fridge died in less 6 months, we lost our food and everything that was inside the fridge.

I have had my Frigidaire for 5 months now and the ice maker has not worked properly since we have purchased it. The repair man came out and told us the ice machine needed to be replaced and that there was a recall on it. Regardless I have a new fridge that has an ice maker that doesn't work. I have called customer service 5 different times (each about an hour of my time) and I have gotten nowhere.

Noisy from day of purchase. Refrigerator freezer does not defrost and the refrigerator part does not cool after just 16 months. Extended warranty repairman cannot be scheduled for 8 days. Paid 985 dollars at Lowes in OCT 2020. Hope the extended warranty takes care of this--but should not have to wait for 8 days for a repairman.

6 weeks after purchasing a Frigidaire refrigerator it stopped functioning. Instead of fixing or replacing it, the company has told me to wait while they attempt to find back ordered parts. In the meantime it won’t cool my food.

Buyer Beware! I purchased a Frigidaire fridge from Costco in January 2021. The fridge started failing in Nov 2021 – it wouldn’t keep food cold in the fridge or freezer section. After trouble shooting on our own, we contacted Costco’s warranty department in mid Dec of 2021. They said because the fridge was still under manufacturer’s warranty that they couldn’t help us and to talk to Frigidaire. After multiple calls to Frigidaire’s customer service department (who kept repeatedly telling me I couldn’t read the serial # on the fridge in front of me) they figured out it wasn’t actually a Frigidaire fridge but made by Curtis International, who pays Frigidaire to put the Frigidaire logo on their appliances. I was passed off yet again.

I purchased a defective refrigerator on 12/26/21. Called Frigidaire on 1/4/22 and no tech was sent until 1/10/22. The freezer was full of ice and the refrigerator was warm. He found the freezer box was warped and didn't fit. I was told Frigidaire would contact me. On 1/12/22 I called them and was told I had to wait 7 to 10 days to find out what they would do. All food had to be thrown away and I had no refrigeration. After calling again on 1/20/22 I was treated with suspicion and rudeness, then hung up on. Finally on 1/25/22 I received a replacement. Had to change the swing and install the handles myself. I am a 73 year old widow living on social security and cannot afford to lose all the food plus suffer the mental anguish. Frigidaire has certainly gone downhill.

New refrigerator, arrived with a small dent, I accepted a discount to keep it, with my military discount it dropped the price quite a bit, only problem is the bottom door alignment is slightly off, I can live with it. I have to say it replaced a 16 year old unit, the quality has dropped. Let's see if it has the longevity as my old one.

10 months after purchasing the Frigidaire refrigerator our cooling/freezing fans began to make noise. Frigidaire replaced all the fans under warranty. 2 months later the fans began making noise. Frigidaire replaced the refrigerator fan under warranty. 6 days later, now out of warranty, the fans began rattling again. There is obviously a design issue with their refrigerators. This refrigerator is a replacement for a GE refrigerator which had its own problems. I can't find a refrigerator that I'd recommend these days but I definitely stay away from Frigidaire.

I had hoped for so much better from such a recognized brand. A brand new refrigerator has broken down 3 times in just over 2 years. Instead of owning up to their bad product, they tell me that the warranty was only good for one year! Trying to get in touch with customer service by phone - well, the hold times are way too long, the system often glitches and hangs up on you, and when you FINALLY get in touch with a person, they can't really help. Buy a different brand, or Caveat Emptor...

We purchased this Model # LFHB2751TF8 Refrigerator in Nov2021 from Lowes with a 5 year warranty. It was delivered on Nov 28th. After a week it started making less and less ice until it would only make about a glass full in 24 hours. With the holidays going on we waited to call for service because we didn't know when someone could be there for the service. Apparently we waited too long so Lowes would not do anything. We then contacted Frigidaire service department and set up a service appointment for Jan 4th between 8am and 12:00. We were given the name of the service company and a phone number. On Jan 4th we waited until 1:00 pm and called the company to see when they would be there. We were informed that they did not have a service ticket for our address or name.

Brand new refrigerator ice didn’t work. Called 1st time. Was given 3 comp. to call all over 1 month for service. Called back. They gave their better comp. that they use. Waited 2 weeks till they could get there. I keep calling that company 14 times in 5 weeks. Now that company is rtv appliance in farmingdale ny. Waiting each time 15 to 30 min. Sometime I gave up and sometimes they answered. They said waiting for part 5 weeks now close to 6 weeks. Not yet. That’s not a good excuse. I could get parts in less then a week. I kept calling Frigidaire several times. Waited so long several times. I gave up. When I did get thru 1st time they would look in to it. Never did. 2nd time they took my # to call back. Never did. 3 & 4 times they hung up on me. (Stay clear of Frigidaire)

Purchased a bottom freezer french door refrigerator #FGHG2368TF6. Delivered May 2021. Makes constant "gurgling" noise, very annoying. Loud. Can hear sounds from 10ft away. Frigidaire claims normal sounds. Had service hear 4 times in 6 mos. Very difficult to get help from frigidaire. Impossible to speak with A&E Service (sears) to get resolve. I'd not recommend this unit, nor frigidaire. The appliance store has done nothing to help (Charlotte Appliance).

My husband and I purchased a brand new Frigidaire 2 door side by side refrigerator from American Freight. We were SO excited.. UNTIL 3 WEEKS, if not less, it QUIT WORKING!! My husband contacted "the powers that be" about this problem and 2 separate trips by a certified repairman we found out three things.

I bought this Frigidaire refrigerator last year for $1,200. On Thanksgiving I got a H1 error code. Frigidaire sends a tech out. He says 99% certain it's a the relay, not the compressor because it's new. Turns out it wasn't the relay and it is the compressor. $660 for the repair.

I purchased a Frigidaire Professional fridge thinking I was paying for quality… boy was I wrong!! My 7 year old daughter closed the freezer using her knee to help her and it left a huge dent. They refuse to do anything because it wasn’t a design flaw. I wasn’t aware that “touch & dent” was part of the design! Frigidaire should be ashamed and embarrassed.

If your Frigidaire breaks, I truly hope you don't have this experience: Super frustrated by the failure of the company to resolve our fridge's issues. It's not cold enough up top, and the freezer doesn't work at all. We began calling in August and our Warranty was good through Oct 10 of 2021. We have been shuffled around by very nice costumer service reps who basically did what they were qualified to do (not much). Each time we get a different rep who tells us the same things and they have most recently tried telling us our warranty is expired, even though the process was started over a month before the Warranty expired.

Just want to let people know that this products are not good. I only have bad experiences with this fridge. Only last 2 years. So people avoid to buy Frigidaire products. they don’t last too long and company they don’t care ‘n

Had three service techs tell us that the 40 minutes of groaning is known as "refrigerator broil" and is not covered under warranty and there is nothing that can be done to cure the problem. If your kitchen and refrigerator are part of a great room, do not buy this fridge. The noise is very loud, persistent and irritating. Some nice product design features, but stay away if you are the least bit sound sensitive.

The Frigidaire refrigerator purchased only last year experience is as follows. The product was not a less expensive model. Within months, the bins were cracking. Now, the back wall of the refrigerator is cracking. In this stage of 70s, you hope to purchase an appliance that will last. This has been the worst appliance investment in over 50 years.

I purchased a Frigidaire refrigerator about 10 months ago and in the last month it started whining and making a piercing sound, I made several attempt to contact the service team with no help, I was placed on hold for over 25 min only to get a customers service person that was not helpful or courteous or friendly not at all considerate and down right rude. I tried to explain that my brand new refrigerator was not working properly and he didn't seem to care. Buyer beware that if you purchase their product they may not honor their extended warranty or any warranty and the customer service sucks. 11/02/2021 purchased from Lowes in Norman OK. Tracie **.

I purchased the refrigerator freezer combo FGRU19F6QFD and FGFU19F6QFD. After one year, 4 of the 8 LED bulbs inside blew. Not a big deal except they are charging you $42 per bulb for a replacement. LED bulbs are supposed to last 10 to 20 years, RIGHT? They obviously put defective parts in there and will not replace them if you purchased more than 6 months prior. Their customer service was not helpful and could barely identify the product even though I gave them the serial numbers. DISAPPOINTED and will not purchase Frigidaire or Electrolux in the future.

Bought a New Frigidaire Side by Side Refrigerator/Freezer with Dent and WARRANTY, 2 months later Freezer stopped working. Called for Warranty Service Oct. 1, 2021. Service came out. Said it had a Freon leak, Parts were ordered (unknown to me what parts ordered). Scheduled Service for Oct. 8, was rescheduled without notification to Consumer(me) for Oct. 21. Called again on Oct. 8. Freon gone. Entire Refrigerator/Freezer unit not working. 1 part arrived. Service came out on Oct. 21. Missing another Part to fix Unit. Service Tech called for overnight Delivery. 196 units in stock. I called to verify Part order and Service Date. No Part had been ordered and No Service Date scheduled.

This refrigerator is very good. I have had mine for three years. It is still working great. I would buy another one if I had to. I would recommend this refrigerator to anyone. It stays cold like it should. It's easy to keep clean. The price was really good. I bought mine at Home Depot. I got a good deal.

I purchased what I believed to be a brand new refrigerator from Frigidaire in June of 2021. By September of 2021 my refrigerator has went out 3 times. On September 21 the fan inside the refrigerator had yet again went out, when a tech came out he stated last year while making these newer models due to the pandemic the company was short staffed which is why their appliances were not properly put together! Some may feel like having a warranty is a sense of securement, ABSOLUTELY NOT!

The fridge is very loud, changing the water filter is a hassle, when you call Customer service the charge for service is $$ one fee and they tell you whatever the tech needs to do will be added to your credit card!?

The Frigidaire refrigerator that I purchased is a model with a top freezer. Both the refrigerator and freezer are of a good size. However the freezer door accumulates frost at the bottom which then drips when you open the door. I have placed a kitchen towel inside the door to prevent the dripping. This is far less than ideal.

I purchased a new refrigerator after the first Frigidaire quit working. The first week I noticed a broken drawer, which I thought one of my kids had done only to realize now why that happened. This fridge is less than 3 years old and apparently has poor craftsmanship because it is literally shifting although it has never been moved since installation by the techs. My freezer door will not stay closed and the shelves will not stay in place. Now the ice maker only works part time which I believe is due to the shifting as well. I called customer service multiple times and could never get through. Today I called and was on hold for 25 minutes before it just hung up on me, then I called back twice only to get a message that they were in training and it hung up.

WORST APPLIANCE AND CUSTOMER SUPPORT EVER. I bought this fridge 7, 8 weeks ago and after 2 weeks the freezer died and all my food rotted. The fridge seemed to be still working but slowly everything went bad and all my preserves, dairy, summer vegetables from my garden, and fermentation had to be thrown out. The store that sold me this "wonderful" gem, have told me I can only deal with Frigidaire. I'm up to 36 calls and when they do answer, they promised to call me back if we got disconnected. He actually told me to hang up and he would call me back since I had been on hold for an hour. I did and he didn't. Now I can't get thru to anyone and I have paid $1270 for a large box that does nothing but stink up my house.

Recent purchase (1 month ago) of Frigidaire side by side has been a nightmare. The unit is a 2-sided freezer, with food on the refrigerator side freezing solid and having to be discarded. The ice and water dispensers don't work. The unit is leaking in 2 places. This is all AFTER 5 service calls through manufacturer's warranty provider, Electrolux. Electrolux tends to be difficult to reach, provides service technicians who can't fix the problem, and occasionally (1 out of 5 times) has representatives who are rude.

Purchased refrigerator which was delivered on 11/20/2020. Frozen items in freezer compartment are thawing. Contacted their service department; the earliest service date they can give me is 10 DAYS out! Product is still under warranty; when I asked rep if they paid for spoiled food, of course, the answer was "no". I also purchased a Frigidaire stove top about a year ago... in spite of keeping it meticulously cared for, it developed scratches within a month after purchase, and now has ugly spots that cannot be cleaned with the proper cleaning method. (Used a similar GE cooktop for more than 10 years; when I changed residences, it was still pristine!) So disappointed that Frigidaire's quality has deteriorated. Will never buy anything else made by them.

Bought new fridge, delivery guys were great. Said a couple hours for it to get cold. Not. Manual said 8 hours. Not. Waited overnight. Still not. Called salesman, said to unplug for 30 minutes. Definitely not. Contacted Frigidaire, waited on hold 30 minutes, sending tech out in 7 days. Tech said bad compressor, ordered parts. Meantime threw out $200 worth of food. Week later tech replaced parts and it works. Not 1 minute after tech left, I noticed he left the old parts on my kitchen floor. Called him, asked to please take them. He refused, said to toss them in my trash. Trash too full for my trash. Annoying. Hope to never have to call frigidaire again.

I purchased my fridge in March and it was delivered in April. When it was delivered I noticed there was a lot of condensation inside the fridge. When I opened the freezer I noticed the light in the fridge was open. I tried to close the door and it would not close. I called Frigidaire and they scheduled a third party to come out and service it. When he came he told me it was damaged when put together and they needed to order a part. He ordered the part and told me when the part gets there to call them and they will replace it. I received a text a few days later stating they were informed they would not be servicing it and instead I have to call Frigidaire.

Purchase date: 10/11/20. Total purchase price including tax: 1641.94. In June of 2021, I noticed water leaking under and around the fridge on the side with the ice maker. It wasn't a ton of water, but enough to know it wasn't normal. Called the Frigidaire customer service number (1-800-374-4432) on 06/23/21. After lengthy hold time, spoke to a representative who gave me a date of 06/28/21 between 0800 and 1700 for a local repair person to come. I asked if I could have some information about the repair company, namely a phone number in case something happened that I couldn't be available the entire day, and was told, "We can't give you that information. We will give the company your number and someone will be in touch".

2/28/2019 purchased Frigidaire Gallery, Freezer (SN: WB91269529) and Refrigerator (SN: WA91101792). Total cost: $3,418. Units were delivered 4/12/2019. Refrigerator went out shortly after 1 year manufacture warranty expired. 2 service calls by authorized service tech were made to make repairs costing about $500. Refrigerator went out a third time. Replaced with GE. Frigidaire Freezer unit went out after 1 year warranty expired. Will not order repair and will send freezer to scrap yard because I have no confidence in Frigidaire nor their customer support policy. In the meantime, cabinets have to be rebuilt to fit replacement units.

It’s a nice refrigerator, but I bought a part. Order the wrong one, you pay for shipping and a restock fee… It’s really not worth it. Their return policy is terrible. I also feel the quality could be better. My building loves this brand… I guess it’s energy Efficient, but yeah with the return it’s a no….

Bought a refrigerator on Dec, 2019 and waited for almost 1.5 years to watch its performance. Water condensation and accumulation inside it is the problem. Food gets spoiled from contact with water. It is shameful how American industries are going down with no remorse. Hungry profit maker at the expense of quality. Whereas I bought a LG that is so good that I consider 10 stars. Worth paying far more money for LG. MADE IN AMERICA IS NOT ALWAYS A SOLUTION TO OUR ECONOMY. Sorry..

We purchased a Frigidaire side by side refrigerator in August 2020. Eight months later it stopped cooling properly. A repair person was sent out and diagnosed the problem as a bad compressor. The parts needed to fix it are on backorder with no ETA. So here we are with an 8 month old appliance that is no longer working, no ETA for it getting it repaired, and no one willing to give us answers or help. The customer service is all scripted and we have hit a wall. They are not willing to entertain replacing this dysfunctional appliance they sold us. Stay away from Frigidaire appliances. Not reliable, and terrible customer service.

Spoke with a representative about my loud Frigidaire refrigerator and problems with produce freezing. I was told twice by the person at the repair office that my visit would be at no charge. When the repairman called it sounded like he did not want to come as he stated that if he could find nothing that there would be a $90.00 charge. I told him that I was assured that there would be no charge when the appointment was made. The repairman sounded like he already made the decision that the loud noise was normal. This company, needs to get their policies straight about if they are going to charge or not. Also, this person who was to make the house call needs to act like he cares about the problem and not throw out that if it is up to you if I come out and if I find nothing it will cost you. Pathetic service.

Never buy from this brand. I got a freezer for $$$ and after five weeks it stopped working, it turned out it's a manufactured defect with the door. The door is endlessly on back order. I had to keep calling them and check. They refused to return it and the store said it passed the one month and I didn't purchased store warranty. I called them for two months now and I haven't gotten it fixed. They keep lying to me and they keep telling me fake dates of the part's arrival. Bad customer service and every time you call I have to wait 30 minutes for them to answer. Just simply go with another brand. Their appliances and customer service are not worth a penny.

I called Frigidaire customer service @ 800-374-4432 for Frigidaire FFTR1835VS model fridge having freezing issue with regular fridge section. Freezer works fine. I was put through a virtual assistant and it found my account using the phone number I called it from, but when it tried to confirm my last name and the serial number of the fridge, even after 4 or so attempts, it couldn't understand my non-native accent. It was frustrating as the virtual assistant kept repeating even the numbers wrong. When I finally got the technician, she was perfectly able to understand me in one attempt. I have heard about racial bias in training Artificial Intelligence (AI) systems like this virtual assistant and today was the first time that I experienced it. Shame on a company like Frigidaire to put on a system that is this poorly trained.

I purchased a Frigidaire Refrigerator September 2019, Freezer on the bottom Double door with water/ice dispenser on door. The Ice maker stopped working December 2020. January I have had one serviceman who retired the day he was at my house and informed me there was nothing wrong that he could see. He ran test and water worked. I had Ice one day and that was it. Of course he retired. SO back on the phone for hours to r/s.

I wish there was another option 'below 1' on the star rating. We bought 3 Frigidaire Gallery kitchen appliances over 2 years ago and are kicking ourselves for not buying extended warranties, which we have a huge problem with in principle, thinking that companies should actually back their products. First thing to go was the 'black' paint on the white plastic stove top. Who in the right mind thinks that a painted product is going to last around extreme heat. Of course one doesn't know it's painted at purchase time. I've had to touch it up with auto paint on several occasions and have now given up. Looks like crap now. I guess it was too much to ask to be made with black plastic.

I bought this fridge 5 years ago, it’s the one with the French doors 36 inch in width, looks great lots of room worked perfect up until last month it stop making ice and the water dispenser stopped working. So I looked and checked the water lines to see if there was a problem, when I looked at the back of the fridge right at the top right side where the ice maker is located there was a block of ice that had formed around the tubes and frozen the water supply. So I called Frigidaire Customer service to tell them my problem and that it was the first time that they heard something like this happening, their solution was to call a certified repair person from their list since it was not on warranty anymore what a surprise. So I called and was told it would cost $185.00 for the service call to evaluate the problem and then they would tell me the cost to repair it.- WHAT A JOKE..

I bought our new Refrigerator about 3 months ago and I could not be more satisfied with it. This unit looks great in our kitchen but it also lives up to its name. This unit keeps a steady temperature better than any other brand I have had. I would recommend this refrigerator not only to my friends but also to my family.

This refrigerator has a bottom door shelf that always falls off no matter how correctly you attach it and all the items fall onto the floor. I wish it had a freezer light, but it doesn't. I would not recommend this to anyone.

My refrigerator is about 25 years old. It's still runs very well. It keeps a constant temperature and foods in my refrigerator last longer than the average refrigerator. I would say that makes it a very good refrigerator.

I purchased a basic top freezer refrigerator and the price was affordable and it works great. It keeps things cold. It doesn’t have separate controls for the freezer but it seems to be fine. If I ever need another refrigerator I will purchase this refrigerator again.

Bottom shelf of door a bit too recessed to get to. Make sure doors don't slam shut like our does...not set up right. Otherwise, it is what you pay for, not a top of the line. Good value for the money spent.

This is side by side refrigerator that has a tendency to freeze the food in the refrigerator section wall next to the freezer. Storage in the refrigerator is quite good. However, the water dispenser does not keep the water cold.

This fridge, while looking very nice, never shuts properly even after having technicians come out to rectify the problem. Also there are constantly puddles on the floor below the freezer compartment and every other day there is ice in the bottom shelf of the freezer compartment. Also every now and then the whole unit vibrates and sounds like a jack hammer before ceasing to make ice in the icemaker compartment, the only thing that rectify this problem is switching off power and resetting. The condenser has been replaced but this did not solve the problem.

Don't buy. Get another brand, too many problems, serviceman I know says buy GE? Icemaker, temp control, and water leak all have been fixed by repairman. Water condensation on floor under freezer door always, must keep towel there!!!

The refrigerator is overall quality product, have had 0 issues with the fridge. I would recommend any variety of the brand for people to purchase. Customer support is actually pretty useful as well. Hope this helps.

Overall a decent product. Have gotten good service, now time to replace. The icemaker auto shutoff never worked, will overfill until ice is packed in and overflowing. Also, the water filter receptacle has failed so the filter will not lock in. An expensive part and a lot of effort and time to replace.

This freezer is light, well built, extremely roomy, and is just what I needed to hold my overflow meats and other freezer items. The shelves on the door and body of the freezer are strong and designed very well. The price was also very competitive. I highly recommend this appliance.

More apartment units with freezer on the bottom. Seniors will love you for this! Refrigerator is used more and bending over is harder for some seniors. Your units last a long time with few repairs.

The brand I like is Frigidaire. I love the lighting, the room, the size and the color. I would recommend this brand to everyone. When you have a big family you need plenty of room. And my refrigerator has just that. I'm able to put plenty of leftovers in there and I'm able to keep my veggies and fruit nice and crisp. Not to mention the color black is just the hands don't show as much with the kiddos. Go out and get you a frigidaire. You won't be disappointed. In fact you will want to upgrade every year a new one come out.

When this refrigerator was just a few months old, the door handle fell off. Shortly after that the ice maker broke. This was still under warranty at the time so it didn't cost anything to repair, but I'm really disappointed in the quality of what I thought was a good brand.

Outstanding fridge and it all the features we were looking for such as ice maker both crushed and cube and, filtered water and an affordable price. Best of all it was the stainless steel model! Loving it!

We have a shallow depth design in our kitchen so we are limited to models that for. We also have a height issue so even more limiting. We were lucky to find this Frigidaire and we like the cold water and ice on the outside as our kids are getting water all day and now don’t have to open the fridge constantly. So far the fridge has been working well. We also like the 3rd drawer and the ability to set the temp in there as we want.

Ice maker does not work properly, never has. Called four times while under warranty. Very hard to even find a tech who agreed to work on it (pay is too low and a waste of their time). Ice maker still does not work properly but now out of warranty so the company will do nothing.

The space in the refrigerator is large areas and you don't have to bend over to get things off of the shelves. Things are eye level and the thermostats are correct and work for years. This is our preferred brand.

The appearance is good and the price was right for a basic refrigerator. The refrigerator is somewhat noisy. It’s not loud but it makes odd noises from time to time. Sometimes it sounds like a phone off of its hook.

I love my refrigerator. It's roomy and fits in the allotted space perfect. The service from the company is great. I love the movable shelves on the doors and the interior. It's easy to keep clean, which is great also. I love it.

Very efficient refrigerator at a good price. It is easy to clean and the inside components are made very well. You cannot hear any noise when the refrigerator is running. The freezer and refrigerator starts cold like it should. Also, temperature control works great.

After shopping around and doing lots of online reviews, I determined that the price was exceptional for the features provided that I was in need of! Interior layout is very family friendly, and the built in water and ice maker features simplify opening and closing the freezer constantly. Highly Recommended! 25.5 CF.

It’s a pile of junk it started leaking a week after I bought it. I’ve had it serviced many times and it will stop for a while then leak again. It is also a very loud refrigerator. Sometimes the light works and sometimes we use the flashlight. And the bottom tray that house the drawers broke and we don’t put a lot of heavy stuff there. I will never buy anything From that company ever again.

My side-by-side fridge, since new, has made periodic and loud popping, groaning, cracking and singing noises. They say this is normal. No other fridge I’ve ever seen does this. So having your fridge sound haunted is to be expected.?

Within a week after buying this refrigerator, the produce drawer broke! I didn't know it was under any warranty. Next, the meat drawer broke & now the water dispenser! Probably made in Japan or China. Now the warranty is no longer good after 90 days! That tells me that they don't stand behind their products. I don't recommend this refrigerator.

Purchased refrigerator with side freezer and water and ice dispenser. Find regular refrigerator side to be too narrow for many items and the shelves in the door have broken - literally cracked from the bottom up. We have had several calls on ice/water unit even though filter has been changed on a recommended schedule. Freezer also too narrow for my taste. Have to take too much out of it to get to back. We had to have a 30" to fit our kitchen and were told freezer on the bottom was poor design idea by service rep prior to replacing old unit. My husband insisted on the water dispenser which I could do without.

Good for the price. I have an issue with the pump that carries water through the dispenser but not too big of a deal. Don't close the fridge door by pulling on the shelf, not strong enough to hold! Temperatures are consistent.

We bought a Frigidaire Mini Fridge on May 1, 2020. By August, we noticed it wasn't cooling anything. I used Frigidaire's website to find a service company, and scheduled a visit 10 days later. The tech came, diagnosed the problem, and spent over an hour trying to reach Frigidaire about the part he needed. Once he reached the company, he learned that the part is not manufactured, and we'd have to junk the whole mini fridge and wait for a new one. I waited a couple of weeks and then called Frigidaire (after waiting on hold 45 minutes). I was told that the service company HAD reported that the refrigerator should be replaced, but that I had to fill out some paperwork. It was ostensibly emailed to me that day. Needless to say, it never got to me.

My wife and I purchased a Frigidaire refrigerator double doors, freezer at the bottom and a ice maker with a water dispenser. #DONT ever buy because something looks nice and looks like it will last. Since we purchased this thing it's been one problem after another. 1st the freezer starts knocking BADLY. Now the display panel has gone out, I'm like #GOD!! Not that I have the money to have this thing fixed, do I even want to have it fixed. MAYBE IT IS TIME TO BUY NEW #AGAIN!!

The fridge was delivered with a cracked seal on the freezer door. I did not notice it immediately. When I did, I attempted many times to reach for help. Getting through to Customer Service (I use this term in jest) was next to impossible. Without a doubt this company has the VERY worst follow-up service of any company I have dealt with EVER. My emails were not acknowledged and waiting up to one hour for phone calls to be answered. I am now waiting for the third service call. All this hassle with a new fridge, shame on them!!!!

Refrigerator gasket was replaced once and it came loose again. Called Frigidaire and they promised to come and take care of it about 3 weeks ago and have not showed up or called. Also the door handle has come off and we have to open the door by pulling on the side. I have told everyone that mentioned problem with their refrigerator to not get a Frigidaire. Also we have a Frigidaire stove and I hate the glass front oven door which has streams of gook between the glass layers and we don't know how to replace it. It looks nasty.

I bought my current Frigidaire refrigerator almost a year and a half ago, and shelves are already falling apart in the door. I’ve never has a refrigerator fall apart so easily. I would be aware before purchasing this refrigerator.

I bought a Frigidaire refrigerator at Lowe's in Cheyenne, Wyoming on July 23, 2019 and then in April (during the Covid 19 problems) it quit! Because I have RA and use an insulin that must be kept between 35 and 40 degrees, I didn't want to come to my house. I have been buying ice to keep my insulin from spoiling but it was too late for the food in the refrigerator. I checked online and found that the evaporator motor was probably frozen so I got a hairdryer and thawed it out but two days later it froze up again.

I bought a Frigidaire refrigerator Model FGSS2635TD. I have no complaints about the fridge itself, but the ice maker is a joke. My wife and I actually laughed at the 2"x4" ice maker tray. It makes 10 tiny ice cubes that melt almost immediately. I called the company and asked them for another ice maker and they told me there is no upgrade available. After paying over 1400.00 with a terrible ice maker, I feel like I was ripped off.

I nearly cut myself every time I try to clean my refrigerator as the bars that hold things in the door is sharp on the bottom side. When I try to wipe the door shelves I have to be careful not to scrape, scratch, or cut my hands. This is not a safe product. If I get a cut I’m going to go to the hospital and send the bill to your company.

We purchased a complete kitchen with Frigidaire Gallery appliances in June. Upon receipt, the refrigerator doors were extremely uneven making it difficult to close and clicking noise. Also, the back of the appliance has a permanent stain. We are told due to fire-retardant leakage and the top shelf freezes. We called immediately and were told that we needed 3 repairmen to come out before they would give us a replacement. In our despair, we attempted to get the appliance fixed. Four repairmen attempted to fix the refrigerator. We are told that the refrigerator had been dropped and is skewed and unable to be fixed.

I bought a brand new Stainless steel refrigerator (Model # FFSS2615TS) about 5 months ago and noticed that the rust/corrosion has started on the door panels and handle. I called the customer service and was told that the rust is NOT covered under warranty. First of all, how could a stainless steel appliance gets rusty? Also, how bad their engineering that rust has started within 6 months? I shall NOT buy anymore Frigidaire products; stay away because their product and warranty sucks.

Purchased our Frigidaire refrigerator 8 months ago. The compressor went out last Tuesday and we still have not had anyone here to fix it. The first time we called, we were told it would be 3 business days before someone would contact us. Two days later, we were notified to contact them to reschedule. When we called to find out what that meant we were told WE canceled the appointment! How could we cancel an appointment that was never made?! We were told it would be DECEMBER before someone could come out. We told them that was unacceptable and the best they could do at that point was today (1 week later).

Do not buy their products! I purchased a refrigerator in March, it comes with a year warranty. It stopped working the 2nd week of October. It is now the end of November. It is not fixed and they will not replace it until they can say it can't be fixed. I have kids and elders to feed. We are spending way too much money on food from eating out. We are seeking a lawyer. This is unacceptable. They keep sending people out that don't know how to fix it, don't have parts, get parts but doesn't work, have people come and say they can't find parking and leave instead of call and ask if they can come in the gate. It has been a horrible experience. Bad customer service, no managers to talk to, supposedly nobody knows numbers to corporate etc. It's ridiculous! I will never buy products from them again and I will make it know to everyone else all over all the social platforms.

Bought fridge October 6. Nov 9, it sounds like gears grinding, whirring and very noisy. Called Frigidaire. Played clip. She said it was loud but cosmetic according to her guidelines. Suggested calling appliance repair company!! 0 help offered.

This is a great product, but the noise is horrible. Within minutes of the refrigerator being delivered and installed, I began to hear noises that I at first thought was a neighbor using an electric drill. I called the warranty department and a representative came out and said it was the refrigerant, but said the noise was so bad that I should call Frigidaire directly. He put a sound dampener on it, which did quiet the noise so that it no longer woke me from a dead sleep.

In November 2019, we bought the Gallery series, oven, microwave and refrigerator, paid cash at Warners' Stellian in Des Moines Iowa. It is now October 2020 and we’ve had problems with the ice maker for months. First we replaced water filter, then a serviceman came out, ordered a part, but told us we needed to replace filter yet again. Serviceman back out to put in new parts, hoping it would work, and we recently replaced water AND air filter, but we barely get enough ice to last the day. Very very disappointed because to us this refrigerator was not cheap. I’m hoping the next step will be to replace the refrigerator!

I bought Microwave hoodie for my new built house, after 10 months now it's down and for fixing the problem, I have to wait for one month, they Winnipeg are there is less service and all the appliance also the service is very bad and no response.

I bought this refrigerator in 2013 and have had numerous issues with the icemaker, and now the back of the refrigerator has started to rust and ice up. This has caused the water line on the back of the refrigerator to freeze. I contacted Frigidaire customer service and explained in detail what I was experiencing and that I had pictures that I would be happy to upload for them. They sent a service technician out and he explained that the insulation in the refrigerator had broken down, and that this was a known issue caused by a manufacturing defect. So, even though they knew based upon the information I provided them, that the refrigerator was unrepairable they charged me for a service call. Bottom line, after 7 years of service my $2000 plus refrigerator now needs to be tossed. With the average life of a refrigerator being between 14 and 17 years I find this unacceptable.

Customer Service for Frigidaire and Electrolux (parent company) is very poor. They do not return telephone calls, as they assured me they would. Since we had this delivered on July 3, 2020, we have had 5 different technicians come out for the same problem which is ICE BUILD UP in FREEZER, LOUD CLACKING NOISE, and JUST LOUD ALL THE TIME that you can hear anywhere in our house. After the 4th visit and it still was the same, I was told that they were going to review it to see whether it could be replaced or repaired and that someone would call me in 7 to 10 business days. Never rec'd a call, so called them on 11th business day and found out that they had decided that it was repairable on the 3rd business day. Asked why then wasn't a service call initiated then, no response.

The upper and lower doors clash into each, The compressor knocks and rattles. The trims are falling off. Their mechanic claims these are cosmetic and not excluded in the warranty. The temperature control is unstable and requires frequent adjustment. It's difficult/impossible to change height of shelves without excessive force.

We bought top of the line Frigidaire gallery refrigerator counter depth. The warranty is only for one year and a little bit after that the ice maker stopped working. I spent 26 minutes on the phone trying to get some satisfaction from Frigidaire for this defective part but since I didn't buy a warranty they said I was out of luck. This refrigerator is very very loud with all kinds of weird noises. Also when you get ice from the ice maker it makes it makes a large clunk sound when you finish with the ice. Don't use the cube setting -they come out so fast that you can't possibly put a cup under it without spilling the ice cubes all over the floor. The worst part is that now we have 4 large cracks in the plastic refrigerator lining. 36 minutes on the on the phone with Frigidaire and customer service tells me to hire a appliance repair person that the cracks all over the refrigerator are not a defect. I hate this refrigerator - don't buy Frigidaire!!!

I received this beautiful, stainless steel, fridge as a gift from my then boyfriend for Mother’s Day. Three years later it quit. $567 for parts alone! I am so disgusted with this company! Buyer beware!

This is big Frigidaire and it works well. It came with the apartment. Had no problems with it so far. Wish it had a icemaker. It keeps food and drinks fresh. Easy to clean and is dependable. Pretty good brand. And it's stainless steel.

2019 Nov. Frigidaire Gallery FGSC2335TFA Side by Side refrigerator Freezes everything in my fridge - Lettuce, cucumbers, milk exploding, Repairman said - Nothing they can do about this - Common Complaint - Frigidaire Did not properly insulate the wall between the fridge and the freezer - Told me to put items I did not want to freeze on the opposite side of the fridge... "its a side by side" lol -- nowhere to go -- I worked (4) jobs to save for this Gallery of items - and I’m very disappointed in this product -- DO NOT PURCHASE a side by side!!!!

I bought my refrigerator on sale and have had it about 7 years now and never had to have any service on it and it works great. Bought because my old one had gone out which was a GE and it was 23 yrs old. I needed to find one that would fit into a small space between walls and the upper cabinet so looking for one to fit into a small area was really hard as most refrigerators are really huge nowadays but I found this one and it was a good deal and I believe it will be with me for many many years.

I ordered a refrigerator in May and the delivery people did not have tools to make it a left handed door and ended up scratching it in the process. Waited another month for a replacement and the delivery guys said they were not allowed to convert it to a left handed one even though it was able to be converted, they said that the manufacturer would not allow them to do it. I refused it and Home Depot had another one sent. This was again scratched but the company would not resend another one since they already tried 3 times, even though all 3 times is was the delivery people that messed it up each time. WARNING Do not buy their appliances! This goes beyond SUCKING! Very poor service.

I’ve purchased a beautiful refrigerator from Lowe’s in February 2020 made by Frigidaire. Warranty was not through Lowe’s. It was straight through Frigidaire. In June 2020 I’ve noticed my refrigerator was not getting cold. Due to the warranty loss told me I had to contact Frigidaire. After contacting Frigidaire I was told that they do repairs first instead of swapping out anything. After two weeks of waiting on the repair guy to come and tell us that he has to drill a hole here in there for it to actually stay cool. He was very helpful and was telling us we needed a new refrigerator. Because it’s brand new it was nonsense to have a broken down new refrigerator five months into purchasing.

My experience is I will never buy another Frigidaire product. I have had the refrigerator less than two years and the compressor stop working. And a according to the company that I purchase the extended warranty though can’t find a repair company in my area that can come and fix it. Still paying on a refrigerator that don’t work. Going on three weeks with no refrigerator. Very frustrating!

Unit failed less than 10 days after purchase. Frigidaire sent out a repairman who immediately knew the problem. He stated they change these all the time. Part was back ordered and it will not be to Frigidaire for another month, then will be shipped to repair shop. This will be over two months without the refrigerator. Frigidaire says that is all they can do for me. Do not recommend any Frigidaire products or service. Will never buy another.

Purchased a new refrigerator from Home Depot early May 2020. Item was delivered and installed a week after delivery. Fridge did not cool at all. Called HD and they stated that they have a 48hour return window for a defective appliance - BUYER BEWARE. So I called Frigidaire to see if they can fix this fridge. They eventually sent 2 technicians both of which do not work on this type of fridge (new coolant system). Eventually they sent a 3rd technician who does work on this system and were provided the same diagnosis of a burnt out relay switch....which is on back order.

A leak from behind the rubber gasket for water release caused rust down front door. Now a year later I have more rust where I had a magnet photo. Only on the freezer side. Warranty would not cover. 2 yrs old.

I purchased this appliance at a large home store; it arrived and was installed with no issues. However, as I began to use it, it would get very cold (less than 32 degrees F) so I could turn it up/warmer, then it would get too warm (over 45 degrees F.) and it wouldn't stay adjusted well, plus the door gasket was a little wonky. So I contacted the company. They sent out a rep who did some work. Then it kept doing the same thing again. Again I contacted the company. They sent out someone. He did another repair. Again, it did the same thing; again I contacted the company, but this time I told them I had a lemon and that they needed to replace it. They said they did not do that and that they'd send out a person to repair. Again, their repair person came. Again, the repair did not work. So I had to contact our state attorney general and file a complaint.

My 6-year old Frigidaire refrigerator started leaking under the freezer part. We pulled it out and it was so rusted out the back that the insulation was exposed. They agreed to give us 10% off a new one so we bought a new one. It arrived and the drawers were broken. They told us we had to order another new one. When the third one arrived, the refrigerator was not cooling properly. We have not eaten out so when we all became violently ill with food poisoning I went and bought a thermometer. It was 60 degrees and would get no colder. We lost everything. The tech came and was incredulous that the entire air flow hole from the freezer to the frig was plugged with insulation. We contacted customer service and explained everything. They dismissed us. The representative even said she did not have a supervisor we could speak to about it. It was unbelievable! Food poisoning and $200 in lost groceries and there was nothing they would do. Really??

I spent over $600 for a NEW Frigidaire Refrigerator. While it is one of the less expensive models, the name Frigidaire has always been a selling point for making quality products. This is no longer the case! The retailer sent a serviceman to check the machine. I was told that the compressor was bad and he left it disconnected and told me to not plug it in again. Upon reflection, I am suspicious that there were other issues that made the unit UNSAFE to operate. I asked the retailer about replacing the refrigerator with a "like or better" refrigerator. One of the "head" guys said he would ask the manufacturer to start a return ticket, but that they "would take care of it". The repairman then said it could be "fixed" but the part would need to be ordered and that would take 24-to-48 hours.

In the last year We purchased two appliance suites one when we sold our home and the second when we remodeled our second home. With the first we had a electric range with a bent frame, after weeks they finally replaced it. A dishwasher that had to have a new wiring harness installed to a brand new dishwasher, the manufacturer would not replace but insisted on rewire. Now, in our second home we have a Frigidaire Professional refrigerator that has a freezer that the temp won't go below 41 degrees, a water/ice dispenser that is leaking and a freezer drawer that doesn't close properly and won't seal shut. Spoke to Frigidaire and they are insisting on repairing it and I am requesting replacement. HELP!!!

Frigidaire Extended Service Agreement is a scam. I have a 5 year old Frigidaire 26 cu ft refrigerator which needs a new ice maker and control panel. I have been without this appliance for 7 weeks because they can't provide the control panel until Dec. 30. At the six week mark they said they were searching nationwide and still no part. They're incapable of making a decision to declare it unrepairable and move forward with replacing it with comparable features. My advice is to save yourself a lot of grief dealing with this company, save the $100 or so a year and just go and buy another refrigerator and not an Electrolux/Frigidaire.

In the past Frigidaire had quality products. Unfortunately this is no longer the case. Frigidaire now produces cheaply made, low quality refrigerators in Mexico. My 4 year old Frigidaire that cost almost $1,200 is failing. Parts and service are expensive. Do yourself a favor and avoid this brand. You will save a lot of money and aggravation.

Shame of Frigidaire, a well respected name in appliances for decades. What the heck happened? We bought a Frigidaire Gallery Refrigerator 2 years ago and it is ready for the garbage already. The freezer is stuck in defrost mode and the refrigerator is freezing everything. Every single shelf and draw - made of the cheapest plastic - is broken. We are two senior citizens lightly using this machine and it has fallen apart. I could only imagine what it be like for a young family of four. We called the company to complain and they could care less. No quality. No service. Soon...no company! I hope they recognize this. Sad state of affairs that in a country like the United States, we can no longer get it right building a simple machine we have been building for close to 100 years. Companies like Frigidaire should not be allowed to live off their - In their heyday - past reputation and rip off the public by promising quality and taking their money in return for pure crap.

We experienced problems with this fridge within a few weeks of taking delivery. We modified the space for the fridge so delivery was delayed until the end of June. It froze/continues to freeze any item at the back of the fridge, even in the crisper drawers. I had 4 technicians take a look at it between August and January. In January, the top ice maker stopped working. The line in the fridge was freezing the water supply and prevented ice from being made. The second technician who came regarding the ice maker brought a new one. He indicated that he’d spoken with Frigidaire and they instructed him to replace the ice maker.

I purchased a Frigidaire side-by-side Model: FFHS2311LWPA in July of 2016. In April it stopped working properly due to manufacturer defect. I contacted Frigidaire to let them know what happened. They said I would need to have a service tech come out to diagnose the problem & resolution needed. I contacted one of the companies they suggested, who confirmed that the fridge failed due to manufacturer defect and was irreparable. The service tech sent a report to Frigidaire stating this, but instead of replacing my fridge or refunding the purchase price, they said that all they could do was offer a 40% discount if I would purchase another Frigidaire fridge of equal or lesser value.

I bought a whole set of Frigidaire gallery appliance back in 2011. The issues I’m having is with the refrigerator mostly on this unit. The ice maker went on me so I replaced that. After that the motherboard went on it. Replaced that. Another issue was a water line froze up inside the refrigerator which I had to thaw out not just recently. I had ice building up in the freezer floor. Found out I had a clogged drain line by the technician that came over. We pulled the fridge out. He noticed rust on the back panel rotting through. He also noticed inside Of the fridge the ceiling also was cracking now. I just said, "Enough is enough." I called up Frigidaire that gave me such a runaround about they didn’t care about my situation. I’m getting a new fridge.

I have to say, I am very biased. I prefer Frigidaire. We have 2 side by side units, one from 2006, and the other one is from 2017. Both have worked very well, and, yes we have had some minor repairs that I always could fix, but, overall, they just do what we expect. I think the key is to not buy all of the fancy electronics. Both of our units just have water / ice in the door, and that is all. On the 2006, other than filters, I just replaced the water control assy in the back of the unit. Part was less than 40.00. So, I guess I have had good ones. I still would buy them again.

We recently purchased a brand new Frigidaire Fridge which we thought was top of the line. Very nice looking and very spacious. It appears to be working okay but, the noise it makes is unbelievable. It sounds like someone with a very bad upset stomach and it is continuous!! One would never imagine how a fridge could make so much noise. And I am not kidding you, it sounds God awful.

We purchased a refrigerator freezer, and this so called company which is run by a bunch of crooks will not even stand by their warranty and the product is not even a year old yet. So beware what you buy. Never again will I buy this product brand.

Very loud pop noise from these refrigerators. Many others have complained, check the internet. I believe when the compressor kicks on it causes the pop, and sometimes several pops. Enough to be heard upstairs, and it'll startle you. Even under warranty and clearly showed him a video, they pointed to small print that noise is normal, I called BS. I just didn't want to hassle it. Now I'm just irritated and filing this complaint. There's a fix I showed them, they (service company) ignored it and said it was dated. Even though other people have it repaired under that repair bulletin. I think it's legal action time now. Also Howard's Appliance in Covina didn't follow up, just passed the buck to the extended waranty company.

I purchased a top-freezer refrigerator (model LFTR2021TF) last September, 7 months ago, through Lowes, from Frigidaire, in which the compressor has failed already making the entire thing a piece of junk after less than a year. I have never owned any other product in my 66 years that has had a compressor failure, including the previous fridge that was almost 30 years old when I finally had to replace it. This is completely unacceptable in a 21st century product (I am a retired engineer) and I declare vendetta on frigidaire; I will never buy another product from them and recommend everyone do the same.

Bought a new refrigerator (Model #FGHB2868TF4) less than 10 months ago and the compressor went out. It will be at least 14 days until they complete the repair by replacing the compressor. Given this time frame I had no choice but to purchase another unit (shame on me for buying Frigidaire again). I was thinking someone reasonable would have offered more than $100 toward the purchase given their inability to effect a quick repair. Especially since there is no such thing as eating out under current conditions and who can afford to eat out every day anyway. Never own anything from this company again.

Last year my wife and I replaced a fairly new Kenmore refrigerator that was in the house we purchased when the condenser broke (more expensive to replace that worth it). We researched brands that did not have all the bells and whistles, just a basic side by side. We landed on Frigidaire from Home Depot. Even bought the extended warranty.

Bought a new Frigidaire refrigerator for approx. $2,800, model FPBG2278UF, delivered within one year from today and bought extended warranty as well. Within the 12-month manufacturer's warranty, the front wheels for both of the two fruit and vegetable drawers broke out of the plastic mounting device on the track (3 in total thus far). With the mounting device partially broken off, the wheels cannot be put back and new tracks that contain the mounting area for the wheels are required. Clearly a weakness in design by the manufacturer for a fairly expensive refrigerator with plastic mounting of the front wheels not designed to last any reasonable time during reasonable use of the fridge.

We bought a fridge in November 2018. By August 2019 it broke down. Called customer service and they sent out a local repair company as the warranty was not up yet. They put on a new part and "fixed" it. Within a week it was down again. Called back and a different repair company was sent out. 2 service calls later they "fixed" it. Within weeks it went down again. Same company, same technician, even though I spent 1/2 and hour trying to get a different company/technician out. Came out, installed another piece. Guess what...within a month It went out again. By now we have had to throw out the food 3 times. Mind you this is all over the holidays. The only thing I can say positive is that even though the warranty expired in November they are still covering the repairs. Now it is it is March and we have not been able to keep the thing running more than a week, some times only hours, after the technicians have been out to fix it.

Updated on 03/23/2020: The warranty department takes your money and it don't give you a new refrigerator and they said they're going to fix it. They said they're going to call the part. I haven't heard nothing from nobody unless I call them. Now you telling me won't come until Friday for Frigidaire won't give me replacement refrigerator so I mean this is crazy.

We purchased our refrigerator approx. 5 years ago. We have spent hundreds on repairs since. The latest in the long line of repairs was for the Ice maker. It just quit. Called our service tech only to find out this cannot be repaired due to a flaw in the insulation during manufacturing. (It froze up and will continue to do so). Called the customer service department and the best they can do is a 10% discount on a new appliance from their company. Not going to take the 10% because if you get burned thrice would anyone in their right mind put there hand back in the fire. I also have an Oven with the Frigidaire name on it that is the same age and also has major repair issues. DO NOT BUY FRIGIDAIRE OR ELECTROLUX APPLIANCES, they are DISPOSABLE PIECES OF **.

I purchased a Frigidaire refrigerator May 27, 2019. It was working until January of this year. Then the ice maker stopped working and the front display was not lit. I called service and you can only use Transglobal (which is another nightmare). It took about 2 weeks for the service guy to come in and determine what the problem was, then another 2 weeks for the parts to come in. This is now 1 month with a not fully functioning brand new refrigerator.

Purchased a refrigerator a few months after moving to update our kitchen. It made so much noise it was insane. After following all the steps we finally received another fridge. This one makes as much noise if not more. Had the same fridge before we moved and never had a problem that's why we chose this one again. And the same for the replacement, thought it might be just the one fridge. Apparently it isn't. Would not recommend this refrigerator to anyone. Putting up with the noise don't feel like going through the process again. If it gets much worse might just junk it and get another when we can afford it.

Side by side upper freezer on bottom: Model DGHF236OPFO. Stone junk. Pretty to look at. Quality is terrible. Only had a few years so far. The ice maker broke. Which wasn't a big issue since it was worthless. Still paid a fortune to get repaired. Poor quality ice maker breaks. Leaks all over the place. Seals around french doors decay and fall apart almost immediately letting warm air into fridge; now want $200 just for the rubber seals w/o installation. This company puts out junk and wants you to pay fortunes to keep the appliance working. Will never buy anything with Electrolux name on it. Short term business model for quick profits; long term business model is to lose customers for life and put out reviews like this to warn others. You tell me what makes more sense. Build pretty looking junk or build solid repeat customers? I'm going to short the stock and recoup my money.

Bought fridge in 2018. Bottom doesn’t get cold. Freezer works great. Want $114 just to come check it out. After paying service call plus parts and labor I figured it wasn’t worth it. Will not purchase another Frigidaire product. Can’t believe it broke in less than 2 years. Buy at your own risk.

How to fix a noisy Frigidaire fridge. Bought 1 new from Lowe's. Same day it was delivered I heard a loud humming noise. Called Lowe's, they said it would be a month before they can replace it. Everyday until the new fridge arrived I'd have to turn off then turn on the fridge to get the noise to stop. The new fridge arrived. Later that evening, I heard the same humming noise coming from behind the fridge.

My NEW refrigerator makes loud noises when compressor comes on. They have been out twice to correct the issue. The first time stating that they were aware of the issue and have performed the fix. Two week later back to the same issue. They came out again and said it is working as designed. This is not a valid response to my issue. He went so far as to suggest I put more food in it. It might help. I called the company. They said as long as it is cooling it is not replaceable. NOT ACCEPTABLE. STAY CLEAR!!!