Frigidaire Refrigerators Reviews

What a terrible company (Electrolux/Frigidaire). For a year we’ve had food freezing in our fridge (side by side). Many contracted techs, they had wrong number for our appliance store as it’s certified with Frigidaire. It’s not fixable and after months of this, awaiting a full refund. Terrible customer service and a terrible product. Lost lots of $ on spoiled frozen food.

Less than a year ago we bought a side by side Frigidaire refrigerator with ice and water in the door. Immediately after the installers left I had to call them back as the entire refrigerator seal was not sealing at all. They told me to hold a hair dryer on the entire seal which took a long time and did not work. They returned about a week later and installed a new seal. Again I had to hold a hair dryer all along the seal. This time it worked, but took a couple hours to do it. Also the plastic covering does not come off completely leaving little pieces of plastic sticking out all around the outside. Just enough to see but not to get off.

I have replaced the two shelves twice since I purchased my refrigerator. Each time totaling $119 plus shipping which comes out to approximately $140 each time. Frigidaire wouldn't even waive the shipping. The shelves are expensive and are made of a very poor quality product. They crack easily. I can't wait until the whole thing stops working so that I can replace it. I would not recommend the Frigidaire brand to anyone. A unhappy customer.

What a nightmare! We have had NOTHING but issues with this Frigidaire refrigerator!! Save yourselves! Do not purchase any of their products. I trusted in Frigidaire for years but I will NEVER buy another Frigidaire product again!!!! I am beyond frustrated. Our refrigerator just beeps constantly, this is the second time in less than a year we had this problem. They put a new motherboard in it before but, of course, the warranty has run out and now I either have to purchase a new warranty or pay out-of-pocket for someone to come fix it! This is not the only issue we’ve had and we’ve only owned a little over a year! It’s sad how this company has let their products go to trash! Never ever again. Unfortunately we purchased mostly all Frigidaire products for our home so I can’t wait to see all the issues we’ll be having!

We bought a new house which had this fridge installed. A little over 4 years later it began freezing groceries no matter what we set the temp at. Then the temp varied from 20 to 42 degrees, again no matter where wet the temp. So far we have wasted over $2200 dollars with control board, thermistor, evaporator, and condenser with no change in performance. We have not been able to use this unit for 7 months now. I have called and chatted with Frigidaire over 10 times and no help, I even sent a letter to corporate, no response. Calling frigidaire for help is a waste of time, difficult to actually talk to someone, and impossible to get any technical help. We will never again buy a frigidaire product and encourage anyone reading this also to not do so.

DON'T BUY!! Bought in Aug 2023, it's been out over a month. The only service I've received is "I'm sorry for the inconvenience!" Asked about all spoiled food and of course not even a question! They don't care that you cannot go grocery shopping unless it's everyday or how expensive it is to eat out. They got their $ and don't care about customer.

I can't believe this is an actual production appliance. Loose, wavy metal finish in front. The back looks like a thin piece of oversized scrap. Runs very loud. Doors can NOT be adjusted and do not close properly. I can't believe I gave up an old fridge that was infinitely better for this garbage. It is ugly and barely functional. A waste of money. The stove is not much better either.

I will never ever buy a Frigidaire appliance again. This is the worst company I've ever had to deal with. I have been on the phone for hours with their moronic customer service team trying to get the correct size oven racks for my brand new, never used Frigidaire oven range because the ones that came with it were too big. They refuse to send them unless I pay $150 for each rack. That's half the cost of the oven itself for a part that they added incorrectly. This is the worst service I've ever experienced. I've spoken to four people two of which couldn't understand what an oven rack was. Don't waste your money with these people.

BEWARE... DO NOT BUY FRIGIDAIRE PRODUCTS!!! If I could give them less than one star I surely would!!! We bought a brand new Frigidaire "Gallery" Refrigerator And since day one we bought it of November 2023 we have had water pouring out of the front of the refrigerator which will damage the stainless steel finish If you don't get it up immediately. Contrary to popular belief stainless steel is not stainless and water running down the front of your refrigerator will leave streaks in the finish of it! They have sent Service Techs out to our house six different which has caused us to lose wages 6 days to be here!

I purchased my refrigerator in September 2022. It is now April 2024. Twice a technician has had to come out because the first time the compressor went out and this time the appliance mechanic said there is a Freon leak somewhere in my refrigerator and it cannot be repaired. It is no longer under warranty because I had a one-year warranty. He said it may last one week or two months but there was nothing he could do other than have me buy a new refrigerator/freezer. This is completely unacceptable. What kind of company makes a product that only lasts about a year and a half at a $1300 to $1400 cost. I am beyond livid. This appliance is garbage not to mention they charged me $108 to come out to service it to be told they can’t fix it. I was not refunded my money.

We purchased the Frigidaire upright single-door fridge and freezer with the trim kit as a package in late 2019. The stainless-steel doors make the units look really nice and expensive, similar to Sub-zero or Thermador models but at 1/3 the price. Almost immediately, I noticed these units seem to be almost always on, meaning the units were cooling. I thought that was a normal thing for these units. The refrigerator gradually started getting worse. The evaporator thermostat failed on both units right after the warranty expired! I was able to replace both of those by myself. During Thanksgiving (2023) after returning from a week-long trip, all of the food in the refrigerator had frozen! We called the Frigidaire service center (really Electrolux since they're manufactured by them) to have a tech come troubleshoot.

I purchased a Frigidaire Refrigerator and Freezer side by side at a cost of $2,823 each plus $544 in trim from Spencer's Appliance in Scottsdale, AZ in November 2022. Paid a Contractor $4,000 to refurbish the kitchen area for the "built in" look. Total Cost $10,190. We were out of town during installation and returned in January of 2023. The Refrigerator compressor went out in August 2023 and was replaced by Gold Wing Appliance in Mesa, AZ, the authorized repair company for Frigidaire. The compressor went out again in September 2023. Fast forward to March 2024 and the Fridge won't cool below 60 degrees. Gold Wing says they can't fix the leak because the Freon lines are not accessible.

We purchased our refrigerator 7-30-22 and within 5-6 months noticed the inside led light would flicker and go off. Also noticed that the refrigerator itself stopped working, so I unplugged it and plugged it in and it was working. Still would notice led light flickering more while opening and closing the door so I replace the light and didn't make a difference. At the 1 yr mark, the fridge would sometimes stop working and I would unplug it and plug it in and it would work. At 1 yr 5 month mark the freezer and fridge was not working much at all so I call extended warranty and they replaced the panel assembly for light, door switch and temp control and small harness and when that didn't fix it they said the problem was a poor connection inside fridge and was not able to fix it. Come to find out this is a very common problem with this company. Waste of money for a fridge that was failing within a year.

The Frigidaire Professional was made with a terrible flaw the company is well aware of apparently. A cavity in the back a void area where they are not properly insulated is causing full freeze ups in the back surrendering the fridge absolute trash. Unless you have an extensive warranty, throw it out. This company has put a blind eye to it and refuses to take any responsibility. Keep looking folks, I wouldn’t Recommend these fridges even if I was paid to.

We purchased a new house and it came equipped with new Frigidaire appliances. There has been several issues with our side by side refrigerator. The inside of the door has rust on it. The doors were uneven and would not shut correctly. Keep in mind, this was a brand new fridge with a one year warranty. Within 6 months, the inside of the door has a lot of rust. I put in a claim to the company to be told that it wasn't covered since it was "cosmetic". There should NOT be rust within months of purchasing this. These products are pieces of junk.

Whatever you do, please please please do not buy a Frigidaire refrigerator. Electrolux is the worst. READ THE OTHER REVIEWS!!!! I’m so discouraged that I can’t explain. Just don’t do it, no matter the price or sale.

We closed on our a new construction home 12/21/21. It came with all new Frigidaire Gallery appliances including a 26.8 stainless steel French door refrigerator. I was excited to have all matching appliances for the first time. In 4/8/24 the freezer stopped working. To repair would have cost $1600. I am now having to buy a new refrigerator and will no longer have matching appliances. I wonder how long the other Frigidaire appliances will last?!? I will not buy that brand again.

We bought a Frigidaire refrigerator in 2020. It worked fine for a couple of years until the top hinge pin holding the mullion (the divider between the doors) fell off. When this happened, the refrigerator door would sometimes not close correctly. The refrigerator was still under warranty with Assurant, but they denied the claim saying the problem didn't interfere with the operation of the refrigerator. But it did interfere with the operation of the refrigerator because if the door didn't close properly and no one noticed, the cold air would leak out and potentially allow our food to spoil. Several months later, the bottom hinge pin fell off. Assurant again denied the claim. The tabs holding the hinge pins on are broken and apparently you cannot buy replacements. The mullion is very unstable and wobbles when opening and closing the refrigerator door. It is only held on in the middle now. Although this refrigerator is still under warranty, we are going to have to buy a new refrigerator. What good is a warranty if the company won't honor it?

I bought a refrigerator model number FFTR1835VW6. Thinking it was a good refrigerator, because my other Frigidaire was 25 years old and was still working when I had to get rid of it because of rust. It worked for 3 months and made some noise and quit working. So I call a scheduled appointment to have someone to come look at it. I had taken off work and they had to reschedule because of weather. So I made another appointment and someone was to come and look at it between 12 and 4 PM a week later. I work 1 hour away so that day I was going to work till 11:00 am and meet the technician to check my refrigerator. The repair company called me at 10:00 am told me they were on their way. I could not get there in time for him, so we had to reschedule again. So we rescheduled and again I had to take off work a half of day to meet someone here between 12 and 4. We have had no refrigerator since December.

We got a brand new Frigidaire refrigerator almost a year ago. It has not worked at all for any extended period of time. We have had at least 4 factory authorized service calls including a circuit board replacement, a new compressor, and some ice maker kit. After this last visit, the repairman asked for a replacement which Frigidaire rejected and said they want a different technician now. We’ve resorted to using an old mini fridge in the middle of the kitchen just to keep our food from going bad. Stay far away from this brand as it is junk and Frigidaire will do absolutely nothing to support their product. As of now, no response from them. This is unacceptable.

These are absolutely terrible products!! Buy at your own risk! A refrigerator should last longer than a year before breaking. Currently four years and it’s already broken down twice. Had to throw everything out both times, do not buy a Frigidaire whatever you do! I wish it would let me leave zero stars!

Bought my Frigidaire about 4 years ago. Now I'm having cooling issues with the bottom main part of fridge. Cleaned the coils and no change. Really liked the look of this model Frigidaire and it went great with the rest of the kitchen. Now to have it looked at and repaired will probably cost as much as we paid for the fridge. Very disappointed after only 4 years this shouldn't be happening. If it was 10 years I couldn't complain. Going to have to look at other manufacturers products and see about another brand.

Purchased a new Frigidaire with ice and water in door and the drawer between the freezer and refrigerator less than 3 years ago but more than the warranty period. Had all sorts of high temperature warnings over the last few months. Call the repair guy, then another repair guy than four other repair guys and no one will work with frigidaires. The customer service is completely useless. Now. The refrigerator isn't working at all. I believe the compressor is blown so after spending a few thousand dollars and 3 years I've got essentially a big lump of plastic and aluminum sitting in my kitchen. The company absolutely refuses to stand by its product at all. I would never buy another Frigidaire product.

My ordeal began back in October of 2023 when we purchased brand new. Water was dripping from the dispenser 24x7. I lost count on how many service calls we had, but believe it was around 10. Countless conversations with customer service which is off-shore by the way. NOBODY to speak with in America which is frustrating. Service techs replaced all the parts affecting the dispenser which didn't solve the issue. The doors are out of alignment and no matter what adjustments the tech made, he could not get them to align. He stated the entire chassis was out of alignment. According to Frigidaire, this is cosmetic and will not replace. Disappointing for a $2k appliance. I recommend not buying, but even worse is lack of customer service.

I purchased a 20 cu. ft. top freezer Frigidaire refrigerator 9 months ago, and have had food continue to freeze in the fridge, no matter what I do. The model # is LFTR2045VF. The only places that don't freeze are the crisper drawers and the center deli drawer. I have turned the temperature to warmer by almost 50%; have bought thermometers to try and monitor the worst areas; I have covered food items with towels. It's a new refrigerator and I shouldn't have to do that to protect my food from freezing.

I purchased this top freezer Frigidaire model FFHT1814WW refrigerator Oct. 23, 2023. After five months, the freezer malfunctioned because of a leak. It will take 10 days to get parts. Now I'm wondering how long this refrigerator will last. I am disappointed in the quality control. Update 3/17/24: Refrigerator is failing slowly. Just spent $17 for ice to help save my food. Waiting for parts.

Went to Lowe's with my son and his family for a new refrigerator. Didn't have it but 7 weeks and came home it was warm and his food was spoiled. Lowes would do nothing. It was the reason they got a new refrigerator because the old 1 wasn't keeping food cold. Had to call for repair on a new unit. It took 2 weeks for repairs and no fridge in the interim. Now here we are 5 months later and the compressor goes on it. Another 2 weeks with no refrigerator. They have children. Who can afford to keep eating out. They don't care.

We purchased a Frigidaire Gallery Refrigerator, just about a year ago. We experienced problems from the beginning but, the store we bought it from gave us an extended warranty. We were told that the drawer which broke is (2 months out of the warranty) not covered. I contacted Frigidaire. They told me, they could sell me a new drawer. They refused to replace it because it was outside the warranty. The drawer is a poor design. We will never purchase another product by Frigidaire.

WARNING!! Everyone that has the large Frigidaire Professional Series, get a warranty ASAP!! We have been without a Fridge for 3 months and after they came out 8 times in the last year, they deemed it “unrepairable”. Our freezer went out last summer and we have spent over $1K in repairs. They are highly unprofessional and we have been fighting with them so long. Today, we got a 20% rebate on a new unit which is around $3K. Yippee.

I call Frigidaire replacement parts department for a freezer door shelf replacement. Their cost $82.52. One of the three bottom bin shelves. Similar shelves on Amazon ranged from $10.00 to $16.00. Amazon information and photos leave some uncertainty. But, it looks like it will work. I can return the shelf if it doesn't fit. Caveat Emptor.

I bought the Frigidaire pro series side by side fridge/freezer in December of 2023. The ice maker hasn’t worked since I’ve had it. 2 technicians came out and told me the freezer was bad. It has ruined my floors from leaking water. 3 months and I still haven’t got a replacement. I was told that I had to pay for it to be installed if it ever arrives?? I’ve already had to pay for it to be installed once. I do not recommend frigidaire.

Aug. of 2023 purchased a Frigidaire Gallery, and it has been freezing our refrigerator food, in the drawers and on the shelves ever since it was about 2 months old. We have had 4 service calls, they have replaced the same panel every time, and it works for about 2 weeks and starts all over again. We have frost build up in rear of fridge, along with ice cycles in back of freezer. Water leaking from water dispenser, lines and valve were also replaced, still leaking. Frigidaire does not stand behind their products, they just keep throwing parts at it. It cools my entire kitchen like an air conditioner.

From day one (2022) refrigerator freezes food. Freezes food everywhere. The fresh produce drawer up on the top shelf. On the bottom shelf. Everywhere!! Tried the different settings and procedures recommended by the appliance store. Nothing works. Fresh food drawers broke within the first year. Complete garbage. Would not recommend Frigidaire to anyone.

Purchased 11/2023. Hasn't worked from day 1. 3 techs and 3 companies tell Electrolux this but they still want to send more. It's 2/13/ 2024 w/ NO RESOLUTION! Been on hold a total of 5 hours in last 2 weeks.

Found these indentions when we moved the fridge and a window beams down on it. Called and was told it was an installation problem. I told them it could not be because they were in a perfect line and height across the bottom of panel. They said they couldn't do anything about it even though it was under warranty. We just bought it in November.

I bought my refrigerator 3 years ago and spent close to $2,000 on it. The ice maker stopped making ice and I had a repair person replace the unit of course at our expense. Within a weeks time from the ice maker breaking down the compressor went. We had leaking water through the floor and into our basement. The repair man said the cost of repair would be almost as much as buying a new refrigerator. I called customer service because the product was only 3 years old and spoke to a manager. They said they would not help us at all with anything as long as the product was no longer under warranty. They reiterated time and time again that they didn’t have to help us in any way.

I bought 4 Frigidaire appliances during the Black Friday sale. I didn’t get my product until February due to shipping issues. I called to explain that to the promotions department. They refuse to provide an exception in this case to allow me to get the rebate they offered during the Black Friday sale event. They claim rules are rules and we don’t provide exceptions. Never trust them again!

Our Frigidaire side by fridge and freezer did not last two years. It currently needs a nearly 900 dollar repair and was an absolute disappointment. Take heed to the multiple poor reviews of Frigidaire and avoid their products at all costs.

On June 9, 2023 we purchased a Frigidaire refrigerator from Lowe's. After 5 service calls it was deemed unrepairable and was returned. Lowe's changed their policies and would not do an even exchange so we had to purchase another refrigerator and wait for our refund. Within 2 days of purchasing the replacement the new refrigerator had thick ice on the back and water again on the freezer door. We purchased this refrigerator on January 11, 2024. The tech came out last week and said he would check and see what he might be able to do with it. Today he called to cancel the service call we had scheduled and said that it was an issue with the insulation and there was no fix for it. I told him I wanted it deemed unrepairable so I could get my money back and he said no. He also lied on the notes that he turned in saying there was nothing wrong with the refrigerator. As you can see in the pictures provided, that is another lie.

I purchased my side by side refrigerator and took delivery on 12/7/23. By 1/27/24 the freezer stopped working completely. Since it was a wknd I had to wait until Monday to give any service. They can't find anyone to come and service it so I'm stuck. On top of not having a freezer every 60 seconds the alarm goes off - to remind me the freezer is broken. Very unsatisfied!!

This is my second Frigidaire refrigerator. First lasted over 17 years. Bought a replacement June 2023. Early January 2024 Fridge began making loud noises from a fan. As it was a Saturday had to wait till Monday to call customer service. Called but had a 25 minute wait for tech. He had me unplug the fridge and then plug it back in. The noise stopped. Thought all was good. He gave me a ref # in case it reoccurred. Within 3 minutes it began again. Called back and waited over 20 minutes for a tech. Got the tech. They said they would call the local shop that handles warranty work and the shop would call me back with an appointment.

We purchased our new refrigerator in April of 2023. We had a big Kenmore that had no issues but was looking to go energy efficient. BIG MISTAKE! The night of Thanksgiving it woke me up beeping. The temp was high "HI". I tried all the trouble shooting steps found online but nothing helped. I packed my fridge with ice packs to help get it back down. I called Frigidaire. They said the service provider would be out Dec 7th. No. The service provider called me on the 7th to schedule for a week later. They came the 14th. Could not really find the issue, gave us some tips.

My newly constructed townhouse came with a new Frigidaire refrigerator. That was June 23, 2023. The refrigerator has not worked even after service. Frigidaire still has not replaced my unit. Over 6 months without a refrigerator.

I bought a refrigerator and in less than 2 weeks it needed repairs. Had tech come out and repair it and warranty did not cover parts even though faulty control panel was the issue. Filter and housing froze and broke and now I gotta pay more. Outstanding. Come get your useless fridge back.

Buyers beware! Frigidaire manufactures some beautiful refrigerators with nice features at a decent price. Unfortunately ours only lasted 2 years before an electronic panel went out that controls the evaporator fan and compressor. The repair would cost well over $1k for what I consider a still pretty new appliance. Repair person who works on several brands explains that unfortunately this is common on many of Frigidaire's products where the electronic boards go out making the appliance useless. The repair of this nearly nearly new appliance was not worth it for our family, so we decided to buy a new refrigerator from a different brand hoping for more dependability.

Updated on 04/16/2024: After months of calls and online chats with Frigidaire telling us the same thing over and over again. We finally found someone on our own to come fix it. The repairman found even more missing valves in the back that weren't even installed. Thankfully he fixed the fridge or at least we hope. The problem now is the fridge is fixed and now our water line is messed up. (That is not Frigidaire.) We bought this brand new fridge about 10 months ago now, and have yet to use it in its full capacity. Now waiting on a plumber to come fix the water line. I just wanted to express my full frustration. I know it's a small thing compared to all the world's problems, I understand that. The back panel of a BRAND new fridge was leaking and missing components. Again I repeat. Do not buy a Frigidaire refrigerator and if you do I hope you don't have these problems.

Bought this refrigerator January '23. November, everything froze up. A few days before Thanksgiving, bottom is 79 degrees. After 3 service calls, wait weeks for, same issue again. Dec 26 is next appointment l.

Frig delivered in May 2023. Worked great for 6 months. Came home one night and no power. Checked outlet/breaker, all fine. Won't power on. Called Frigidaire for service. Sent me to local repair house who said they were booked and could not get to me - had to go back through phone circus for another dispatch. After a week, they tell me no service providers in my area - they have elevated my issue and I have to wait 3 more days for them to get back to me. No frig/freezer/ice/water in the house for 2 weeks now. Will be Christmas without a frig. Supervisor can't pass me up to someone who can help me - no one else to call.

Frigidaire refrigerator have had trouble with icemaker since purchase, now refrigerator not working after 5 months, and the Electrolux service repair has extremely poor service. They have been out twice and still not working, not worth the cost of warranty.

Bought a new Frigidaire refrigerator - didn't work the day I got it. I had to wait 10 days for them to send their tech to look. He couldn't fix it - said there was no coolant in the system. It's been 12 days since then and I've been on the phone for 30 minutes waiting to find out when the next tech will be out. Today is 12/12/23 - the tech won't be out until 12/29/23. I bought the refrigerator 11/16/23. I will never buy a Frigidaire appliance again!!

Bought this fridge 2 months ago and am on my 3rd service call. It's a piece of crap. Don't buy Frigidaire!! Overfreezing, door not closing properly, now error code and constant beeping. Terrible and frustrating experience.

We purchased our refrigerator April 16, 2023 and November 19, 2023 our freezer stopped working. On November 20, 2023 we called Lowe's and was told we would have to contact customer service with Frigidaire. We called them and they told us to unplugged the refrigerator and wait about 10-15 minutes and it should reset itself and start working. In fact this did not work, it caused the refrigerator part to stop working as well.

I have been reading reviews on the Frigidaire refrigerators and my complaint is almost identical to the others. The refrigerator went out after only a few months and we had to throw food away. A service tech came out and "fixed" it. The next problem was the fan making a huge noise, that took twice to fix. It turns out the ice maker water will leak and freeze over the fan causing the noise. Two fans later, that is resolved, but now the ice maker is not working and it has had three new ones! So far the company has spent so much in repairs on it they may as well have replaced the old one. Please read all the reviews. The complaints are almost identical to mine. Frigidaire is NOT a good product and the customer service is horrible. Don't do it!

We purchased our Frigidaire refrigerator in January of this year. Didn't work, 8 service calls and continuous contact with their "hot line". Lost freezer and refrigerator food. Management needs to first know if the unit works or not when it leaves the factory, I don't care where it is made! Their customer service system is broken. They just try to get through the call without resolution. They finally replaced the one that didn't work, 10 months later!! I could have been made a satisfied customer with better communication.

I had a spill on the long glass shelf in the fridge. It seep into the seams between plastic and glass. There is no way to get at the spill because there is no room to get into the crevices. After a while, the spill caused an odour which has been difficult to remove. A major design flaw. I’m sorry I bought this fridge.

We purchased the Frigidaire Fridge in December 2023, after 5 months of used the cooling system went off, Replaced Compressor and motor that lasted for 4 month then Freezer Heater broke, stop cooling the fridge, replace the freezer heater, One month later again the cooling system stop, 9 November they changed Motherboard and Freezer heater lasted for 3 days, now there is no cooling. in the Fridge. I will not recommend anyone to purchase Frigidaire Fridge.

We purchased a Frigidaire refrigerator a month ago. It did not work correctly on day one. It freezes everything in the refrigerator. Even with the setting for the refrigerator set at 42 degrees, the temperature inside is 22 degrees. We called Frigidaire and they said they will send the information to the Escalation Team and they will contact us within 3 business days. They did not call. We called them back and they said that they will send the information to the Priority Team and they will call us back within 2 business days. They did not call.

I Purchased on July 10, 2023. Broke October on October 29, 2023. I suspected a malfunction in the freezer, as I noticed an unusual smell emanating from my food. Upon closer inspection, I discovered that the interior of the refrigerator was warm, signaling a complete breakdown. In response, I promptly contacted Frigidaire, prompting a technician visit. Upon the technician's evaluation, it was revealed that the compressor had malfunctioned, necessitating the procurement of a replacement. However, this solution comes with a waiting period of 3-10 business days. This predicament poses a significant challenge, considering my financial constraints and the impending spoilage of my perishable items. Unfortunately, both Frigidaire and Home Depot have been unresponsive, asserting that the issue is beyond their responsibility after the initial 48-hour timeframe.

My wife and I purchased a Frigidaire side-by-side fridge model # FRSS2623AS through Home Depot. We recently received the fridge and waited 48 hours for the fridge to cool but it never happened. We reached out to Home Depot’s customer service which redirected us to the manufacturer. They mentioned everything would have to go through them so we called and were told they could send someone to pick up Friday or they could deliver another which wouldn’t be here until November 16th…. We chose to have someone pick the fridge up but the experience of not having a fridge because of the company sending a brand new fridge was beyond me!!

DON'T BUY FRIGIDAIRE!!!! POOR QUALITY APPLIANCES AND THE WORST CUSTOMER SERVICE! A simple thing like the light in the Freezer section of the Refrigerator blew out after only a little over a year of use and you can not simply screw in a new light bulb. You have to take the whole back off the freezer section to change a simple bulb! It is a very time intensive job to do. Tried to call FRIGIDAIRE customer service and after about 25 minutes the person who answered the phone gave me the silent treatment and would not respond! Then called back again and this time got a voice message they were too busy to talk to a customer and call back again! This is an expensive refrigerator and this is proof they know their appliances are of poor quality! Never buy a Frigidaire appliance. They do not stand behind their products which are of inferior quality!

I bought this Frigidaire fridge in 2019...11 months later the heat exchanger and Evaporator went on the fridge. Luckily, this was covered by warranty (they did not make it easy to get paid for it). Fast forward to today, the same issue has come up with the replacement parts. These parts were ordered and installed by a licensed Frigidaire technician. 3 years later the same parts fail?? Causing 1/3 of our food to be spoiled. I expected better from Frigidaire and Electrolux.

This refrigerator was purchased a few months ago, it's been nothing but problems. I'm going on my fourth service call and they continue to do NOTHING! I have lost so much food, due to freezing and burning salads, yogurt, cheese, sour cream, cottage cheese, fruit, etc... I am so disappointed that Frigidaire has not taken responsibility and has done nothing to replace this worthless refrigerator. All the food that I've lost has not been compensated, they just continue to tell me, that if the problem persists they will come back. I've taken time during work hours without pay to accommodate the service techs, it has honestly been a nightmare. Save your money, stress, food and purchase a different brand!!! Very disappointed, will tell my family and friends to stay away from this company...

Purchased refrigerator 02/23 from Home Depot. Within 6 months it started freezing everything including everything in fridge. Service tech came out, said I had both dials set wrong. He set them where they should be and said I should have no more problems - Wrong. Two days later everything was freezing again. I shut fridge off for 8 hours, turned dials back to least cold and it works better but some stuff still freezes. Tech was here for less than 10 minutes. Tried to get another repair appointment but they scheduled me 2 weeks out. Unfortunately because of issues I will never recommend or purchase any Frigidaire products ever again. Their products suck and their service is even worse and you'll be on hold for almost an hour to try and make appointment. Stay away from anything with Frigidaire name on it - warranty is worthless like their products.

Bought a fridge in March 2023. Since then we have had nothing but problems: 5 visits from technicians, very poor response from the company and for the past 5 days no working fridge - very hard on a family of 5. The company does not care and should not be in the consumer products or refrigeration business. We have had the ice-maker, the sensor, the damper, the door and the thermostat fail. Their products are garbage - run, don’t walk away.

We acquired this refrigerator model in June 2022. Shortly after receiving it, we encountered an issue with the water dispenser continuously leaking water, causing a mess on my kitchen floor. Upon investigating, I removed the top hinge cap and identified a design flaw. The plastic water hose made a sharp 90-degree turn at the top without any elbow, spring, or support, leading to bending and pinching of the line, eventually resulting in cracks. They replaced this hose three times, and it was only on the third replacement that the technician incorporated a bend or elbow to prevent further pinching.

I bought a Frigidaire refrigerator from Lowe's in 2019 with a 5 year extended protection plan. The fan in the ice maker continually builds up condensation behind it which causes it to sound like a propeller, and one (only one) of the crisper drawers gets water in it whenever we put our veggies in it. We've had a technician out twice to repair the unit. Each time the fan was cleared of ice and we were assured it wouldn't happen again. For the drawer the technicians admitted they had no clue what was causing it. They recommended we keep the veg in plastic bags. Really? I've owned several refrigerators and never had water in the drawers with unbagged veggies. My wife has a Samsung in her business that she keeps unbagged veggies in and never has water in the bin. And, the other bin in our frigidaire doesn't have water either with unbagged veggies.

This is easily one of the worse companies I have dealt with. My fridge went out 7-31, it was bought in Feb of 2023. A repair company has been out 4 times and unable to fix. Warranty states they need a second opinion but the 2nd company will not come out due to not wanting to get in the middle of the other companies work (which I understand) Frigidaire warranty continues to send my work order to the same 2 companies that have declined to come out. Every time I call I have to explain the situation. And I get the same outcome with the same script from each person. It is now Oct 18th and I still do not have a replacement and it doesn’t look like I will be getting one through warranty. Do not recommend simply because if your appliance goes out you could be out of luck due to warranty’s incompetency.

Fridge totally broke down after 15 months. They came and I had to pay $150 and they said everything needed to be replaced. They would order the parts. This is month 3 and 5 times they said the parts would come in a couple more weeks. It goes on and on and on. Never having any intentions of replacing anything. They deserve 0 stars. Stay away from their products.

I purchased a Frigidaire 18.3 cubit food refrigerator in May 2022. It fit nicely into the space in my kitchen and was nice looking and initially, I was very pleased. It had a one-year warranty. However in September of 2023, it started to either freeze or not cool properly. I was wondering what to do when, in October 2023, I was offered an extended warranty for a year by Frigidaire. I was concerned I would have a delay time for the warranty to kick in but nowhere in the fine print could I find that they did that. Until, of course, I called in for repairs with my extended warranty, when I requested service and then was told it would be 60 days before the extended warranty would kick in.

In July we purchased a 27.8 cu ft French Door fridge. Instead of the 2.7 to 3 pounds of ice that the brochure claimed that we'd get in a 24 hour period, we continue to get ten to 12 cubes. After having six techs come repair it with differing opinions. None got any positive results. One checked the water flow, another turned down the temp in the icemaker, two ordered new ice makers while another ordered a new compressor. The repair department at Frigidaire has twice told me that I would get the unit replaced. This is not true. Home Depot said that they would remove and give me a refund. What am I to do with all that food while I wait for my new refrigerator to be delivered. Obviously, I am disgusted by the manufacturer and their repair component.

Model FPRU19F8WF; broke down within 10 months. Warranty service is call center in India that refuses to use real names, will not give last names, and will not share employee ID numbers. Takes 30-60 minutes to get through, then they promise to have someone call in 3 business days--the call never comes, call back in, and they make the same promise again. I have been waiting 2 weeks and still don't have anything on the calendar. They offer no path to escalate and they have literally lied several times. I have discovered that half the time the operators never even bothered entering notes from our call in the system, nor did they bother scheduling service. This overseas call center is either unsupervised or incompetently supervised and they have no accountability and they know it.

Model #FFRT2045VD 19.6 cu ft dark steel colour fridge. My 18 month old fridge defrost timer broke and motor was over working. No we did not buy the extended warranty that would NOT have covered this anyway BUT a consumer should not assume that a brand new fridge is going to break down after 18 months. We lost over $400 in food and repair cost $768 and the tech said he repairs this part many many times. This is a far below substandard product. I called Frigidaire and said it is not a defective part or on recall and basically, "Sorry for your luck." Not their problem. Save yourself a headache and NEVER buy Frigidaire products. This fridge is garbage and they don’t care. I am so angry!!! My last fridge a Kenmore lasted 30 years. 30 YEARS!!!!

Purchased a refrigerator from Frigidaire in late 2020 and paid over $3K and the product is a lemon. Constantly getting high temperature alerts, ice maker freezing up and not working properly and food in freezer not staying cold. Frigidaire sent out technician 10+ times and they never could fix. They finally replaced the compressor. Still did not resolve issue. They refused to replace the unit and to this day have high temperature alerts and non functioning ice makers on top and bottom. Save your money and do not purchase from this company. They are the worst! Customer service is a joke. If you call them prepare yourself to waste an hour on the phone each time you call.

2 months after I bought my fridge my nightmare started. First the control panel just fell off the side door. A month after, The fridge started freezing my vegetables compartments. Ever since then I had 5 attempts to fix my problem and the technicians can’t fix it. Now is been exactly a year and Electrolux the company that sends the techs to inspect and try to fix my fridge, keeps on making appointments for another tech to come and “review” my item. And they keep leaving me hanging. Now they don’t show up to check or even attempt to fix my faulty unit. Now I'm stuck with a fridge that keep messing up my foods inside the fridge and Frigidaire just won't answer me anymore.

Do not buy Frigidaire refrigerators, the warranty is worthless, the parts are only warranted for a year..that should tell you something....had issues right out of the box...they even block reviews on their page...

I recently bought a new Frigidaire refrigerator and it is beyond noisy. The company claims this is normal and refuses to address the issue. I can assure you the noise coming from these new refrigerators are not normal. On top of that, the company has terrible customer service.

The digital display went out, it freezes in the back and now the plastic water valve is cracked, I will never buy a Frigidaire appliance. I called the customer service and they provided a phone for a local tech and nothing else.

Purchased a Frigidaire refrigerator from Lowe’s on May 1. We quickly realized the freezer section was not adequately cooling as it started to beep and flash “HI”, indicating the temp was too high. Long story short - over the course of three months we had techs come to the house four times. The evaporator and compressor were replaced and the HI warning continued. (All this time my frozen goods were in my neighbor’s freezer as they were gone for the summer - not ideal!)

Purchased Frigidaire refrigerator from Home Depot delivered on August 9, 2023. After 24 hours almost all items in the fridge froze. I threw out all vegetables and everything that I could not use. I called Frigidaire. Waited 30 frustrated minutes for response. (Call center is the Philippines.) Eventually the person who answered spoke poor English. I had to keep repeating myself. A repair representative came to my home on August 16, 2023. The defective part was ordered delivered and replaced on August 21. The inconvenience was soo frustrating. Frigidaire told me they are not responsible for the frozen items I lost. I should contact Home Depot. Home Depot states it’s not their responsibility. What!!!

We bought a Frigidaire Galleria Refrigerator in November of 2022. It had a defect on the side that we reported and couldn't get help repairing. The plastic inside the door/on top of the drawer has since cracked. We tried to get it repaired numerous times by contacting Frigidaire and Lowe's (we purchased it at Lowe's). Two service calls set-up by Frigidaire and each time their vendor was a no show then tried to blame us. If they had showed up, we would have seen them on our Ring camera. We hate this refrigerator and are looking at replacing it. I will not buy another Frigidaire appliance. I also want to say when it was delivered, the delivery guys dropped the door on our old refrigerator and gouged our hardwood floor and when they pushed the fridge back into the space, they scratched the hardwood floor.

Refrigerator delivered 7/12, after waiting 24 hrs (as recommended) icemaker as recommended never worked to capacity. Two weeks later the leak started with the indoor water dispenser. Called for service and was informed the icemaker needed to be replaced and the leak is from a hole in the water line. I called Lowe’s and informed I would have to purchase new refrigerator. Frigidaire also informed me my NEW refrigerator couldn’t be replaced but must be repaired. Very unsatisfied.

At Home Depot I bought a 25 cubic foot side by side Frigidaire. Excited to have this new fridge with ice maker and water in door. It does keep food cold. It look great. Bad news is Doors were 1/2" uneven and delivery guys left in a hurry before I could figure out why "doors looked funny". I paid $1200+ plus 3 year extended warranty. Warranty man came out and made the door look level but now each time the door makes loud clicking noise. Very annoying. Also didn't expect the refrigerator to do a loud buzzing for 2 minutes every 3 hours because ice maker is not hooked up under sink yet. I wanted to make sure refrigerator was all good before I hire a plumber to do this. I just wish the right front door worked without loud clicking noise. Is this a defect? I am disappointed. So far Home Depot is refusing to be of help.

Sealed system failed after 2 years and Frigidaire refused to do anything. Had to buy a new one and you can be sure that it is not a Frigidaire. The technicians that tried to fix it are no better. Shame no one takes pride in what they produce anymore.

I am a retiree that lives on Social Security and it was a stretch for me to spend $2100.00 for this unit 2 years ago and it quit freezing. The tech said it would be $1,000 plus to repair so he called Frigidaire for us and they told him it only had a 1-year warranty - he was as shocked as I was - I called Nebraska Furniture where I purchased and talked to a gentleman named Nick and they were not helpful at all. DO NOT BUY THIS PRODUCT. THEY DO NOT WARRANTSTAND BY THEIR PRODUCTS. WISH I HAD KNOWN THIS BEFORE I PURCHASED.

Company does not stand behind refrigerator that is only 2 years 7 months old. Please look into major issues with this Frigidaire gallery refrigerator. Please investigate. This is a nightmare after paying almost $3,000. We called a repairman to look at it ($100.00) and he told us it would cost another $1,500.00 to fix it.

I bought both the freezer and refrigerator professional. Now built in. 6 months in freezer goes. 11 months in refrigerator stops cooling. Still under warranty, technician comes. "Parts need to be ordered but backlogged 4 weeks." How do you survive without a refrigerator. Parts arrive at 4 weeks, damaged. Now they tell me they will replace my refrigerator. Someone will call me in 48 hours. No call. No surprise. I call corporate office CEO and Regional Manager, no reply from anyone. I have had all I am going to take. If I get a new refrigerator, I must have the warranty. Now to keep both crappy appliances it will cost me $299/year/each piece to have any sense of confidence in these units. AVOID. AVOID. AVOID AVOID. I read the reviews but did not listen. Now I am 7k in the hole.

I purchased a Frigidaire Professional French Door model FBPG2278UF4 in 2020 for approximately $2,500. On July 17, 2023 the unit completely stopped working. I contacted Frigidaire customer service which was of no help. Other than to say my refrigerator was out of warranty and basically good riddance. It took exactly one week to get a repair tech out to diagnose the problem (July 24, 2023). In between I had to buy a mini fridge and freezer to keep basic food items on hand. Cost $550.

We purchased our Frigidaire refrigerator (made by Electrolux) less than a year ago and all seemed good. Our only complaint was that items at the back of the fridge would freeze. Easy fix, we rearranged some items, and all was good. On about month seven the ice cube dispenser button stopped working but the crushed ice button still worked so I called customer service to get some help. They sent out a repairman who took a :30 look and ordered a part. 4 weeks later the part shows up at my door and I call to get Frigidaire to schedule the repairman back to install it. We schedule one of those between 8 - 12 appointments and we get stood up with no call to reschedule.

We bought a brand new Frigidaire refrigerator from Lowe's. We noticed ice on the door after two days. Since it was out of the 48 hour window of Lowe's warranty, we have to deal with Frigidaire. It was an unpleasant process and we are still waiting for the refrigerator to be repaired after one month. We will never buy Frigidaire appliances again because the quality is not good.

Brand new condo in 2020. Haven't been here 3 years and the fridge suddenly stopped working. No power to it. No help from the company. Can't even find the damn model/serial number. I BOUGHT NEW because I don't want to have to worry about things for a while. Hot water heater already busted in this place/flooded. All my kitchen appliances are Frigidaire and I don't like them. How in the hell does the fridge suddenly go out? It's not the electric supply to the fridge. They HID the model/serial number and the more I look for it, the warmer the contents of the fridge get. And it's the weekend, of course they're not answering. Appliances only go out M-F from 8am-4pm, silly me.

Cannot get service and new machine still bad. Multiple calls and waiting. Out of 3 repair companies only one has shown up. Long wait times. Frigidaire does not care about customer satisfaction. Really bad.

Refrigerator was freezing on bottom two shelves..Part replaced..Whole refrigerator freezing at this point..Part replaced, now not cooling to safe use temperature..Have been without refrigeration for over Two months..They want to send another repair.. Won't refund, said if they couldn't fix it they'd replace..Lowes warranty is only good for 3 days then you have to deal with manufacturer..So disappointing

Just the facts... 1. Purchased in Nov 2021. 2. 1st notified Lowe’s of an issue - Dec 2021. 3. Lowes said a Service Repair would be out to look at the refrigerator. 4. No show. 5. Notified Lowe’s for the 2nd time. 6. Service Tech shows up - temp control issue/will write for replacement. 7. No update. 8. Advised to work with warranty replacement - Manufacturer. 9. Several service calls later - all advising that the refrigerator will be replaced. 10. 18 months later no replacement and a refrigerator that does not work. Very disappointing.

We bought a complete set of kitchen appliances in May 2021 (all Frigidaire), including a French Door Refrigerator, Model, No. 4A11012628. The Fridge was built in March 2021 and we bought the Fridge in May 2021. Since that time we have had to call for service 8-10 times. So far the Ice maker has been replaced and serviced several times, the computer board has been replaced twice, the solenoid has been replaced, now we are waiting for more than a week for the compressor motor to be replaced. Each time we have to throw out food, and wait more than a week for a part to arrive. This is totally unacceptable. At this point, we would like to have a replacement Refrigerator. It is very frustrating for elderly people living in Florida to be without a Refrigerator. Please do the right thing and replace this Fridge. Signed: L C **

Am writing to express my extreme disappointment and frustration with the Frigidaire refrigerator that I recently purchased. I expected a high-quality appliance from a reputable brand, but unfortunately, my experience has been nothing short of a nightmare. Less than two months after purchasing the refrigerator, it began experiencing issues. To my dismay, I discovered that Lennar Builders had purchased these appliances in bulk, resulting in a limited warranty of only one year. Considering the price I paid for the refrigerator, I find this warranty coverage inadequate.

I purchased this refrigerator at Home Depot on the weekend of July 4th 2022. I had the distinct feeling the saleswoman was trying to nudge me into buying another brand, and I wish she just would have clearly stated that Frigidaire is a bad brand. Almost 1 year later, June 15 th I picked up a strange nauseating odor coming from the bottom of my refrigerator. I went online to do some research thinking it was the drip pan which can collect water and cause odor. Well I found out that this drip pan is un removable and located in the bottom rear of the fridge. I did more research where I discovered how to reach it and sort of clean the pan. I also called for an Electrolux technician to come out and clean it for me if I was unsuccessful. Some people said on YouTube to tip the fridge until you could fit your hand under and with the help of another person or persons to retrieve the pan, yes unbelievable. A feat I couldn’t do as I’m a 67 y/o small, skinny female.

Paid $8000 for refrigerator and after 4 years the evaporator coil cracked, which is a known issue with this unit. At first they said they would fix it parts and labor, then came back and said they would offer 40% off of a new unit. After that every time I called customer service they would leave me on hold for an hour then hang up. After three weeks of no refrigerator, I paid $1500 to fix it myself. Worst customer service ever! Do not buy a Frigidaire product!

I purchased a new Frigidaire, pro refrigerator and pro cooktop. The refrigerator came in dented and the shelves would not stay put they kept falling. There was also a sticker mark left on the door. the company I purchased them from addressed the problems. The finish and the quality of the stainless steel on the doors is very cheap and looks tinny. The refrigerator is extremely loud! The pro cooktops grates have lost their finish in two short months with proper care! I am so disappointed with these products I reached out to Frigidaire through chat and some robot told me there was nothing they could do because it was past seven days all I really want is to figure out how to make my black grates black!!!

Our brand new refrigerator started leaking shortly after purchase. Frigidaire has sent out technicians on 5 occasions. Each time, they have replaced or fixed multiple parts. Due to the location of the leak, the water pools behind a panel that cannot be removed. This has been going on for over a year. The refrigerator is now about 20 months old. There is noticeable mildew/possible mold. The most recent technician came and was unable to fix anything else. They reported it to the next department which immediately blamed us, the customer for not emptying out the ice tray at least 2x per week. They accused us of not using the ice and letting it build up; however, we do use it on a daily basis. The refrigerator is still under extended warranty and they said they will not do anything else to help us. Now we have a leaky fridge with likely mold behind a panel that cannot be removed the cost of an extended warranty and no help.

Terrible customer service. Hours on the phone waiting with different prompts. First technician came over. He came through the guard gate. I directed him where to park he made a u-turn and departed. After waiting all day long then I had to reschedule to the following day. Technician was here at 5:33 p.m. The window for service was from 8:00 to 5:00. He got here at 5:33 p.m. I waited all day long. He was here less than 30 seconds.

I’ve always believed in this brand and have always purchased their product. However, my latest experience has been extremely frustrating and the customer service has made it even worst! I purchased a refrigerator for one of my rental properties and I have been having issues ever since. It took a month with back-and-forth visits to be able to address the issue - Every visit they would come to fix it but would tell me there was something else wrong but they would have to schedule another appointment - My guest stayed a full month without a working fridge. When it was finally resolved it didn't take long to start giving problems again.

The high temp alarm has been going off for 2 weeks. Called Frigidaire 3 times and got no response from them. Refrigerator is less than a year old and is under warranty. Very disappointed with service.

When I purchased my fridge they never had put the butane in it for it to cool so now the compressor box needs to be changed because all the oil came out and I have had it for a week and a half and have to wait 3 more weeks to even get it fixed and who knows what else will be wrong with it. Yes, they are going to pay for the compressor box but they treat you like ** and lie to you and will do nothing else for you when you spend that kind of money for something to be brand new and then have to wait at least a month to even use it! I would never recommend Frigidaire to anyone and would never buy anything that name-brand!

My fridge only last about two years, the compressor and the control unit broke down, got no help whatsoever from Frigidaire. Just an unreliable brand, to avoid at all cost. Stick with American brands, they make better appliances.

I purchased the Frigidaire refrigerator January 24, 2022. After that I just saw there is a crack on the backside of the fridge. I approach the NFM they said they cannot do anything I have to contact with the Frigidaire. They said they cannot do anything. I pay about 1600 to purchase this fridge in. There’s no help so when you purchase anything be careful check everything really good make sure there’s no crack or anything they’re not making good quality.

I encouraged my 95 year old neighbor Alice ** who played Ellen's mom to buy this appliance 5 years ago. She opted for the extended warranty which expired a few months ago. The Fridge stopped cooling two weeks ago. I called and Frigidaire said the warranty expired and she could pay for an authorized technician to come out and service the unit. In the last two weeks they have come three times have now charged $1400 and the unit still did not work. The unit was originally over $2000 and now this would be an additional 1500. The calls are routed through the Philippines which no one seems to care. There are no numbers in North Carolina for help. It is unacceptable that a 2K unit lasts five years with normal use. Shame on them. Frigidaire 22.4 Cu ft Model #LFHG2251T.

Today is May 16. Our Frigidaire gallery refrigerator has Failed April 25. On April 26 I called in a claim with the Electrolux/frigidaire extended warranty. They do not list an address or email, they can only be contacted by phone Monday through Friday east coast work hours. After lengthy automated phone advisories most often it says that due to excessive call volume they have to disconnect and that one should try again at a later time.

We spent $2400 on a refrigerator only for it to be useless two years later. After purchasing, and after it broke within the first year, I realized what crappy design it is. The door function is horrible. A guy came out and repaired it. Which that took an act of congress to make that happen. For it to only break in another six months. Which was outside the warranty, meaning we would have to pay for any repairs. So because we bought a lemon, we are just out the money and out of luck. Every time I have had to call customer service. Which is about five or six times. I have had horrible experiences. You can tell that the reps could care less and are just trying to get you off the phone. Horrible training. Horrible product. Refrigerator should last more than a year. And you shouldn’t have to buy an extended warranty in my opinion. You should just make quality products. Never again will I make the mistake of purchasing from Frigidaire.

Updated on 06/04/2023: This is an update to my review of Frigidaire Gallery French door with 2 drawers fridge purchased March 2021. As previously shared, the ice maker is not repairable, as per Frigidaire. There is no access to the frozen water line to the ice maker. The condenser fan was replaced and failed again after about 3 weeks. The manufacturer’s parts are garbage. Waiting for another repair which is covered under the appliance repair company’s warranty. Just trying to get through this before being forced to purchase another fridge. NOW the freezer keeps throwing a HI temp warning. The Appliance repair technician believes there is a SEALED SYSTEM FAILURE! Coolant is not circulating properly. This is very bad. Where is the protection for consumers? This is a nightmare. The fridge is a little over 2 years old. Frigidaire…STEP UP and do the right thing.

This is a caution to other customers considering buying Frigidaire products. I purchased a refrigerator Frigidaire Gallery in 2021. It's not even been 2 years and there is a problem with the freezer section. Frigidaire put me in touch with TransGlobal to come and determine the issue. I paid $300 CAD, two technicians came over and looked at the refrigerator and have identified this as a MANUFACTURER SYSTEM ERROR, there is a Freon leak which they cannot trace. I now have to purchase a new fridge. I called Customer service. Frigidaire will not stand behind the quality of their product. I was told that I can get a discount on parts but because I do not purchase the extended warranty, they cannot do anything for me. My issue here is that the problem is with the quality and breakdown of product which the manufacturer cannot fix, if the manufacturer cannot stand behind their products then customers need to be aware of this.

I purchased a Frigidaire refrigerator about 16 months ago and the door cracked off. The door was warped and cracked over time. It is a lemon. I don’t have little kids on the house so there wasn't anything done to cause it to break. It randomly broke off. Customer service said there’s nothing to do since it’s after 12 months.

I received my order of my Frigidaire side by side refrigerator in Dec 2022. Shortly after that, began my numerous phone calls to Frigidaire Customer Service and the several different service providers. I just want to reach the CEO of the company to explain all of my issues and or concerns. They should be made aware that this appliance has many problems. I would say my biggest concern would be that I’m afraid of a fire. My safety and the safety of my family could be at jeopardy. My walls are turning black in the back of the appliance and it’s inches away from the wall. Every service provider that has been to the house has said that they’ve never seen anything like that before.

This complaint spans over various dates from March 2023 - April 2023 Re # - ** and **. We bought a new FRIGIDAIRE REFRIGERATOR on Feb. 18, 2023. It is under the manufacturer warranty which cover the entire year until Feb. 2024. The refrigerator has not worked correctly since the first day we got it. Frigidaire has sent multiple technicians to our home to try and fix the problem but none of them can fix it. I was told by all the customer service reps at Frigidaire that after 3 attempts to fix refrigerator by technicians, the 3rd technician would have to call master technician at Electrolux and deem the refrigerator not fixable and broken and order us a new replacement refrigerator.

I purchased a Frigidaire Professional refrigerator 6 years ago. In October the refrigeration part quit working. After multiple repair calls it was discovered part #808137001 (thermostat-temp control) is bad. After 6 months on back order and repeated calls for updates, I am now told that the part will not be available. They will give me a 10% rebate towards a new Frigidaire…as if I would buy another. 6 year life on a refrigerator is ridiculous. I do not recommend Frigidaire to anyone.

Purchased a Frigidaire french door refrigerator at Lowe's. Less than three years after purchase we started having issues. Purchased the 3 year extended warranty, which we assumed would cover us 3 years, hence the name of the warranty. Called Lowe's and they said the warranty is actually 2 years, 2 extended and 1 from the manufacturer. First refrigerator stopped cooling, then started leaking at the bottom on one side. Ice maker in the freezer part also stopped working. Called repairman, at our cost, and they showed me a big blob of ice on the back of the refrigerator that was eating through the insulation, and melting onto the floor. This is an over $2000 refrigerator that lasted about 3 years. I've read where other people have had the same issue with the insulation failing.

We called them to know if our fridge was under warranty. Gave them the serial number and model number and they told us it was under warranty. They sent us their official servicer who performed the repair and a few days later they call saying we owe $500+ because our fridge is in fact not under warranty. A company like them claiming payment after the repair was performed is extremely unprofessional. Find a different company to buy appliances from. Their customer service is absolutely useless and ignorant and now we're getting into legal action because of their utter incompetence.

I contacted Frigidaire for a warranty repair. An automated response had me call A&E Factory Service. Another automated response sent me to their website to schedule service. Then the website told me to contact the manufacturer due to it being an in-warranty problem. Neither company has a human contact point.

I have been trying to get my Frigidaire Gallery side by side refrigerator repaired since 07/22. Frigidaire said they only have 3 companies in area- it seems to be only 1 employee for each. One company came out and said he had to order a part for the water filter. He never returned. I called and always rec'd voice mail. I left several msgs. I called Frigidaire back and they couldn't get him. I waited and called back, still voice mail. Called Frig again, they told me he was on vacation. This was weeks later and I had not been informed. They were sending another company. Each time, that company kept putting me off b/c an emergency situation would come up.

Issues with refrigerator from beginning. Trying to contact a person at Frigidaire has been impossible, complete prompt runaround and waste of time. Online help exhausting and frustrating. I don't think they care at all. Finally executed the prompt nightmare and got a repair appointment (took almost an hour). It was mentioned in the exchange that the repair people would contact me for a credit card number in case issue was not covered by warranty. This refrigerator was bought December 2022, not 3 months ago, could not get a response as to why warranty might not cover. Issue with fridge is it runs too much and is too loud, has been so from beginning. Worst customer service experience I have encountered yet. Sorry I bought this, they need to show more appreciation to their customers. I will never buy anything else of theirs.

I paid over $2k for my refrigerator last March. Nine days ago it completely thawed out. I scheduled an appt that day to have a warranty tech come out. The day before my appointment they cancelled and said they’d buy the most common parts for repairs and reschedule. This put me back another day. The tech comes and says that one of the compressors went bad and would have to order one. I told him in less than a year I don’t want a repair. I want it replaced. I was told to call the warranty company back. I do and I was told that being the tech can potentially repair it replacement is not an option. Nine days later I still do not have a functioning fridge or a repair date. This is unacceptable and poor service. I recommend buying any other brand but this one. I know I will never own a Frigidaire anything in this house again.

Refrigerator stopped working after 9 months and Frigidaire is giving the runaround even though there is one year warranty. Customer service is a joke. Today after 30 minutes on the phone while rep types away, asked me for serial number, which their automated already asked and received. I started to give serial number and rep says "I'm sorry I can't hear you did you hit the mute button". No I did not but she proceeded to disconnect me. 5 visits already from their contracted techs. Last one finally said it was not repairable. Next step should be to replace the lemon - but I'm getting even more of the runaround. Stay away from Frigidaire no matter what the price. Good prices but what good is it if it doesn't last even a year. 5 weeks already without a fridge.

I purchased a Frigidaire Refrigerator and had it two weeks and it stopped working. The run around with Frigidaire and poor customer service is beyond frustrating. Then the contracted out repair service they provide is even worse. My parts are on back order. There is no number to call and speak to a customer representative. I will never purchase another Frigidaire appliance and will tell all family and friends the same. I have paid for my appliance and still have no resolution. You should be ashamed Frigidaire a refrigerator is a necessity. I lost food during the holidays. I am in the process of contacting a family attorney. This is a lemon and there are lemon laws in Ohio. Do not and I repeat don’t buy a Frigidaire Appliance.

They will not stand behind their product. We have been getting the run around from Frigidaire, one tech came out, gave diagnosis within range of warranty, frigidaire wanted a second opinion….second tech recommended wouldn’t even come out because they never get paid from frigidaire. They recommended a third tech who came out with the same diagnosis as the first tech, now they won’t pay because the third tech diagnosis was out of warranty range! What a joke!!!

Bought a gallery refrigerator 2 weeks ago, the interior refrigerator lights are not working. No big deal right? Wrong there is no easy way to get in touch with the warranty dept. The phone number given tells you to call A and E services, A and E services says go to their website and submit a claim. The website says "call the manufacturer". None of these process allow you to actually talk to a human being. Ok so I found a way to work around the automated system. Got put on hold, estimated wait time 45 minutes. After 35 minutes disconnected. It might be a decent product if you have no issues, but any issue will waste hours of your time. Then they have the nerve to try to sell you an extended warranty as if you could ever get any support from this company. I made a spur of the moment purchase and regret it already. Wish I had bought an Samsung. Already knew they had problems.

I saw the bad reviews. But it’s so pretty. I thought it wouldn’t happen to me. Within weeks the entire refrigerator iced over. 4 service calls later it’s still iced over yet leaking water all over my floor. Frigidaire refuses to stand by their product. I have a video on YouTube. Listen with the sound on. **

The name is accurate - frigid air indeed. Brand new fridge had issues with freezing in the refrigerator and freezer burning in the freezer. All food destroyed and water filter frozen and destroyed. Frigidaire refused to replace the damage their malfunction caused, even to the filter. It took 2 months and 3 technicians to repair the fridge and still don’t know the extent of damage to the filtered water and ice maker portions.

We bought our Frigidaire around Feb 2022 and started to have issues around the 60 day mark of having it. The ice maker would make minimal ice which wasn’t a huge deal for me. It was when our fridge stopped cooling in June/July and spoiled all our food because customer service couldn’t send any maintainer worker to assess the fridge for another 14 DAYS. After we cleaned out our fridge and the day before the maintenance worker was going to come out the fridge magically started to work again. The cooling fan sounded normal and the freezer reached its normal temperature. When their maintenance guy “assessed” what was wrong all he did was replace the ice maker because it had a recall. We told him that the fridge stopped cooling for almost 2 weeks and the fan in the freezer door made this horrible buzzing like noise on and off for a week before it fully quit. Their guy didn’t even look at the damn fridge or look for any broken or faulty parts!!!

The refrigerator stopped cooling after 3 weeks. The first repair company couldn't fix it. They ordered 3 parts which are not in the market. The second repair company couldn't fix either. They ordered 1 part which is not in the market. Very poor quality customer service.

Recently bought Frigidaire side by side. 22.3-cu ft Side-by-Side Refrigerator with Ice Maker (Stainless Steel) ENERGY STAR. Item #5122794 | Model #FRSS2323AS. Poor interior lighting in fridge and freezer. Cannot find foods. Foods close to freezer in refrigerator regularly freeze-over. Very poor use of interior space. Moving my old Kenmore fridge back to kitchen - they knew how to make refrigerators. Unfortunately, we will move this fridge to the garage for leftovers and hope it can do something useful.

In the last 6 years since I bought a Frigidaire refrigerator I have had repairman out every few months. Takes two weeks to have someone come another 2 weeks to order a part and sometimes they've ordered the wrong part. Worst refrigerator ever. Hundreds of dollars spent on Lost food. Trying to get a replacement and it takes forever just to get it to the review Department and then another two weeks if approved for delivery and in the meantime they will not send a repairman because they can't send a repairman and a request for replacement both. Don't ever buy a Frigidaire refrigerator.

Less than a month from purchase date the refrigerator started beeping incessantly. Called the warranty customer service and they said they had set up an appointment with a repair service. When I called the next day the company that I was supposed to have an appointment with was no longer in business. Called a 2nd time and they tried to “make an appointment” with another company that was no longer in service. Finally had to make them stay on the line with so that I could confirm appointment with service repair company. All the while the refrigerator had been beeping for days.

Dear Frigidaire, As promised over the phone with your supervisor "Eve" I am leaving you a bad review. I bought a brand new fridge on 6/18/2021 and it's second replacement compressor is now broken (so that makes three compressors in this fridge in 17 months). "Eve" offered me a 40% rebate because the fridge is out of warranty, however with implied warranty and consumer protection laws, I am demanding a full refund or replacement and you are lucky I'm not taking you to court for lost wages and food costs having missed a total of 5 days of work now (yes, it has broken 5 times in 17 months!!!!) and tossing out HUNDREDS of dollars worth of food. And let's not forget the expense of the mini fridge so I at least have something to get me through these breakdowns. I have already filed a complaint with the BBB, but the FTC, and Attorney General are next. Please do the right thing.

TERRIBLE PRODUCT. TERRIBLE CUSTOMER SERVICE. DO NOT PURCHASE REFRIGERATOR MODEL FRFS282LAF. We recently bought a new home with a brand new Frigidaire refrigerator unit. The water dispenser is leaking and drips after each use causing puddles on the floor. It began having an error code that could not be fixed by troubleshooting recommendations.

I bought a Frigidaire dishwasher, refrigerator, stove and microwave oven approximately 10 years ago. My dishwasher which was the professional model lasted approximately 3 years before crapping out. My Frigidaire stove/oven crapped out around 4 years and had a touch pad screen that would melt the glue holding it and it would slide down behind the back that it was situated on. My microwave oven lasted approximately 8 years before having an internal electrical issue that caused it to arch. This morning my refrigerator died and has us scrambling to find a new one as I have medical injectors stored inside that are in the thousands of dollars. Buyer beware when looking at any Frigidaire products or products that are made by the same companies but with different badges. This company provides extremely low quality products and I find the 3 star rating on this site very suspect.

Do not buy a Frigidaire refrigerator. My brand new, in Feb. 2019 is now not working. I called for any type of assistance and received repair phone #’s. This is just so wrong compared to growing up. I’m a senior now and have not had this problem ever. This will be a big $$ hit for me. Not even 4 years?!! Really? Will never buy a product from Frigidaire again and will advise everyone I know the same. That was a lot of $ for me in 2019 and expected it to last me. Just can’t believe this. Very sad, not right. Also, should not have to buy warranties for anything - build it to last. Geez.

My 2 week old refrigerator stopped cooling, it is now a month later and Frigidaire is still looking to find parts to repair this fridge and refuses to replace it. THEY are now telling me it could take 30 days or more to locate parts. I am now over 1 month without a working fridge and it looks like it will be at least another month.. DO NOT buy frigidare appliances!

I purchased a Frigidaire Refrigerator from Home Depot. The freezer filled with frost and although serviced through Frigidaire's Electrolux contracted repair service the problem has gotten worse. The refrigerator door also had to be replaced because it wouldn't close properly. I am trying to get someone out to fix the problem or or get a replacement but the Frigidaire Customer Service systems have been down for close to a week and expect the problem to continue for a few more weeks. Brand new refrigerator...This is unbelievable! Terrible for such a huge purchase! Food is spoiling and getting frost burn, Hi Temp message keeps showing but they are not responsible for food I was told! Terrible brand and terrible customer service. Side by side, bottom freezer, newer model.

We bought a brand new Frigidaire fridge in June of 2020 for almost $3000. After having the fridge for less than two years the freezer has stopped working. We realized they don’t make fridges to last anymore but we assumed we would get at least 10 years out of it. So sad and such a waste of money.

I WOULD GIVE THEM A ZERO IF I COULD! I purchased a Frigidaire refrigerator the end of August 2021 after Hurricane IDA. 6 months later the freezer stopped freezing. It has been a nightmare since. 4 plus service calls. Each time you call you are on the phone for an hour. Then the service techs cannot come out for 6 weeks. I have been doing this ridiculous cycle for 7 months now. I ended up having to purchase a fridge and the original fridge is still sitting in my kitchen waiting for them to make a determination on replacement. I could not go 7 months without a working freezer! I called again today and was told once again I will have an answer next week. I think they just hope you give up and stop calling. I will not just on principle.....WORST PRODUCT AND SERVICE EVER!!!!

I purchased a Frigidaire fridge in 2020. It never worked right, constant frozen foods at the back of the fridge, dripping water down the front, LOUD banging noises. I called them under warranty, they sent a repairperson who said nothing is wrong with it (or they didn't know what to fix). Many reviews say the same thing, and now the product is discontinued. They wouldn't help me at all or replace it. I'm on my own to buy a new fridge after two years... Buyer beware.

We purchased a Frigidaire Gallery Refrigerator on 12/26/20 and it was delivered on 12/28/20. Our noise problems first started in February 2021 and we had to call for repairs and a tech came out on 2/11/21. We were asked to record the noise inside and outside of the refrigerator. We did and it is the motor for the ice maker. They have come out minimum of 4 times in 2021 alone. This was not even a year old. The noise is back. Per the tech that came out, they have replaced the motor 3 times and that it is not repairable. I contacted the extended warranty company and was advised by their rep that it meets the requirement for replacement but was later denied replacement.

This is the only brand new refrigerator I have purchased in my life and by far the worst purchase I have ever made. I have owned the refrigerator for approx 2 years -- within the first year, the service technicians came out 3 times because it was making really loud noises and also a gurgling sound. Each time, they told me the noises were normal. I have recordings of the noises -- which almost sound like a gunshot. Also, 2 of the drawers broke - the wheel snapped off completely on one side of each drawer. When the service technician came out for the first drawer, he had to purchase a new drawer, and left it on my doorstep.

I really wish I had come here before purchasing my refrigerator from Frigidaire/Electrolux. Almost 2 weeks ago my fridge stopped cooling and was making a loud sound. I googled what the problem might be and then called electrolux because the fridge was still under warranty thankfully. The first time I called, on a Monday, they failed to mention to me it would be 48 hours before I could even call and arrange a time for a technician to come in. Managed to get technician to come in on Wednesday. Technician tried replacing starter but by that afternoon it was back to not working. Was told a part needed to be ordered and technician would be back Monday or Tuesday.

I purchased my refrigerator the Gallery series for countertop size in January of 2021 and it arrived in February of 2021. Well it's August of 2022 and water was leaking all over the floor from the freezer side. I pulled out the bin and the ice tray that holds water is hanging down. The left side of the ice tray is warped and will not fit in the spot to sit up so the water doesn't leak out. The bar that is supposed to move to allow the ice tray to dump does not move at all. I called frigidaire and they state it's outside manufacturer warranty time frame of one year. They wanted $106 to send a technician to do a diagnostic. I refused. I paid over $1300 for a refrigerator that hasn't last a year and a half and I should not have to come out of pocket for something that is obvious a manufacturer defect. I will never purchase Frigidaire again.

I had the ice maker completely replaced 4 months ago only to have it break again. The Frigidaire serviceman charged me another $85 on top of the $500 or $600 he’d already charged and said if it still didn’t work, he’d have to look up the cost of some part. He wasn’t out of the parking lot before I called him to tell him it was still broken, but he never answered the phone nor did he respond to 3 other calls. He finally called after an insulting text I sent to his now disconnected phone to tell me I was very disrespectful to send the text. Too bad! I’m left with finding and paying yet another repairman who no doubt will want another $600 to replace the ice maker yet again. I’m done with Frigidaire!

I purchased my fridge on 03/06/2022. After having it for a couple weeks we noticed it wasn’t making enough ice to even cover the bottom of the ice bin. I called Frigidaire and they sent out a technician who said there was a recall on my ice maker but it was on back order, 2 months later I received not 1 but 2 ice makers in the mail so technician comes out for 2nd visit and replaced the ice maker. 1 day later the green light shuts off and will not turn back on. I call Frigidaire technician. Comes out 3rd visit. Replaces ice maker again. 24 hrs later only dumped 2 trays of ice. Call Frigidaire technician. Comes out 4th visit. Orders control unit. Part comes in. Technician comes back out. Replaces control unit. Still not dumping more than 2 trays in 24hr period. Called Frigidaire.

I am so ashamed of myself for purchasing such a horrible refrigerator. It's a gallery series. Why in the world would you make ice cubes bigger than the dispenser can handle? That is exactly what they have done with this refrigerator. Also it plugs up constantly and then it will shoot out ice cubes like crazy and you have to open the door to stop it. Also the bar that goes up inside the freezer in the ice cube department does what it wants when it wants. My ice cube bin is never full. It seems like it will make ice for a couple of hours and then stop for a couple of days. This has happened from day one when we first got the refrigerator.

Our brand new fridge in a brand new condo DIED WITHIN 6 MONTHS. It has been 2 months, we still cannot get our fridge replaced. I moved in to this brand new condo with all new appliances (FRIDGE, OVEN, MICROWAVE, AND DISHWASHER) all from Frigidaire. Our new fridge died in less 6 months, we lost our food and everything that was inside the fridge.

I have had my Frigidaire for 5 months now and the ice maker has not worked properly since we have purchased it. The repair man came out and told us the ice machine needed to be replaced and that there was a recall on it. Regardless I have a new fridge that has an ice maker that doesn't work. I have called customer service 5 different times (each about an hour of my time) and I have gotten nowhere.

Noisy from day of purchase. Refrigerator freezer does not defrost and the refrigerator part does not cool after just 16 months. Extended warranty repairman cannot be scheduled for 8 days. Paid 985 dollars at Lowes in OCT 2020. Hope the extended warranty takes care of this--but should not have to wait for 8 days for a repairman.