Frigidaire Refrigerators Reviews

I would leave a "no star" review if I could. We are going on 3 weeks with a 6-month-old refrigerator being out that is still under warranty. Customer service is no help and we cannot reach anyone in corporate or management. Apparently, now they are waiting on a part to come in that is out of stock. They have no idea when the part will come in if ever since it is unavailable. The repairman who came out said the part was unavailable and recommended a buyout from Frigidaire. This has been the WORST customer service I have ever dealt with in my life and I am 60 years old. It's like nothing is going to ever get done. WILL NEVER PURCHASE ANOTHER FRIGIDAIRE PRODUCT EVER AGAIN!!!

I purchased a Frigidaire Gallery Refrigerator Model GRFC2353AF7 1 year ago. The refrigerator has been acting as a freezer for the past 6 months. There has been 5 free service calls to my home with two different companies. My manufacturer warranty recently expired. I have thrown so much food away and Frigidaire offers no concessions other than paying additional money for an extended warranty.

In the summer of 2022 I bought Frigidaire Professional refrigerator, range and double oven. I love the oven and the range is fine. The refrigerator was delivered with a broken solenoid and repair was needed on day one. A year and a half later, out of warranty, I had to replace the water pump of the ice maker and water through the door. Today 2/25/2025 I have to replace the compressor assembly because according to the tech, the fan blade was not installed correctly and the compressor overheated. I complained to Frigidaire and they sold me a compressor for 30% off. I had to find a tech to install. The compressor was $400 and the installation is $975. The only thing I accomplished is keeping it out of the landfill. I would steer clear of the refrigerator!

I'm only giving one star because I can't give zero. We purchased a home that had all new appliances, Frigidaire Gallery Package. Within one year, we had to replace dishwasher, microwave needed part replaced, ice dispenser on fridge spits and water every direction except in the glass. Frame on veggie drawer cracked (this is with 2 adults using it), Ice maker makes only crushed ice with cubes every now and then. Range top is impossible to regulate...seems to have only two temps, High and Off. I would NEVER buy Frigidaire appliances nor recommend them to anyone. Will be replacing range, fridge and microwave soon.

We bought a Frigidaire gallery French door refrigerator 6 months ago when our Kenmore died after 12 years. Very pleased with the new Frigidaire until last week, when it made some awful noises and then temps fluctuated. Under warranty, they assigned a third party servicing group to us (Appliance Service Center) who sent a technician out. The technician diagnosed the problem and ordered parts.

We purchased a Frigidaire French Door refrigerator in early December '23 from Lowe's. At the end of December '24, the cube ice feature would only make crushed ice. I reached out to Frigidaire's customer support and they attempted to resolve the issue over the phone to no avail. They pointed out because the standard one-year warranty had expired that they could send their technician to my home for a charge of $300. I complained that this unit is just outside the one-year warranty and they refused to make any concession. Needless to say, I'll live without the cube ice feature and will never purchase another Frigidaire appliance again! Buyer beware!

Purchased a French door refrigerator by Frigidaire. This has been a HORRIBLE experience! The water dispenser was defective, repaired several times (shortly after delivery) the repairmen said it’s an ongoing issue and they have to just keep ordering parts (the last visit he just said they were told to just drill another hole! That wasn’t the biggest issue, it was the black substance that they had no idea what it was or where it was coming from! The techs had no idea and saw it in person! Frigidaire's resolution to the problem was, "Just keep using it, if it happens again, will send someone out." WHAT? NO THANK YOU!!!!!

Bought a French Door refrigerator 2/7/2024. Everything in the back, especially in the deli drawer, freezes. Icemaker is in fridge section so, if you raise the fridge temp above 38 degrees, icemaker won't work. Within 6 mos, paint began to chip off the edge of doors beneath handles - an area that is never even touched. One Frigidaire rep on line said they don't fix cosmetic issues. Husband spoke directly with a 2nd rep who sent a service tech out on 1/21/2025. I've had one new door sitting in a box in my garage for almost a month. Every time I call, door #2 hasn't been ordered yet and no one can tell me when it will be ordered. I think they're just waiting for me to give up and say "forget it"... never will happen. If I could give Frigidaire Service ZERO stars, I would.

My mom bought a Frigidaire refrigerator from Home Depot in November 2024. It was delivered Nov 16. Shortly thereafter it seemed like it wasn’t cooling but by the holidays, the alarms were going off. We tried calling customer service. We waited and waited and waited on hold. I tried the chat option and the link didn’t even work. I think they were closed for the holidays but the message never said that so I wasted hours on hold. Finally I called Home Depot. They sent out repair person #1. It worked for about a week before the alarms were going off again. This time I was able to get ahold of Frigidaire. It is now Feb 14, 2025 and we are on our 3rd service repair. Frigidaire will do nothing but keep sending repair people.

The fridge stopped working four months after purchase and we lost a lot of food. When the repair man ariived a week later he had the replacement part in his hand. The replacement part was a temperature control dial. He did not need to diagnose the problem because he KNEW Frigidares had faulty temperature control dials.

My problem is with customer service and the lack of it as well as the business ethics of Frigidaire. My new fridge needed a new water filter. I went to their site to order it and because it's cheaper to use subscribe I did, but then I remembered the fridge also had an air filter. While looking for the air filter I discovered they have a set of one each for a cheaper price that buying them separately. I decided to subscribe to the two set instead and go back and cancel the individual subscription for the water filter. There is a button to cancel and I used that since their customer service isn't open on the weekends and it might ship out before Monday. When I got to the screen with my subscriptions I mistakenly cancelled the two in one pack so I went ahead and cancelled the single one too, leaving me with no subscriptions.

I bought a refrigerator model # 4AO4722343 for 2500$ in Feb of 2021. Both roller shelves that support the produce drawers have broke and it has cost 150$ to replace/ repair this. Other than this defect I have been pleased with refrigerator. I contacted the company to see if they would reimburse for any of the cost and they would not. Buy the extended warranty if they offer it!

Do not buy Frigidaire appliances. I bought a refrigerator and it had a bad gasket. I called to have it serviced and a new gasket was ordered. I was promised the 1st appointment of the day by the technician. When they did not show up I called the service number to inquire when they would be here. Was told I was 6th on the list. Had to take a day off for this repair and scheduled a couple of other appointments. Asked for the service tech to come after 3 pm. The service tech was at my house and left before 255 pm. I did not get the 30 minute prior to arrival courtesy text or phone call. I received a text at 236 pm and the technician arrived and left within 20 minutes not honoring that 30 minute service window.

My Frigidaire refrigerator/freezer was great with the exception the filter for just over a year. About a year and a half after purchasing this model, the freezer stopped working properly, constantly thawing and refreezing. Unacceptable. The appliance repairman tells me I need a new freezer door. Cost for door + gasket: $279.89 + tax of course. Cost for repairman to install said door: $110 +. Is this expenditure even worth it with this product? I certainly will not buy another Frigidaire product - and the company doesn’t care!

I bought my fridge 6 months ago. Ice maker worked for about a week. I had 6 guys come out to try and fix it with no luck. Frigidaire will not give me a new fridge. They don't stand behind their products and it is very disappointing to know that 6 months later I still have no ice maker. Needless to say they don't care about their customers and I will never buy their products again.

I purchased my side by side refrigerator Nov of 2019... Only person in house. This fall in 2024 was given school photo magnet. I put it on my stainless steel frig. At Christmas I went to change pics and found rust on fridge.. In fact pits on steel. I tried a paste of baking soda...nothing. I had previously cleaned it with special stainless cleaner! I called customer service. Asked if in warranty and when I said no they told me to call my dealer. Funny my dealer told me to call Frigidaire customer service. Have lots of stainless steel and never had this happen. False product info... Stainless steel doesn't rust! Cheaply made with high price!!! Don't and won't buy from Frigidaire!

I purchased a new Frigidaire refrigerator from Lowe’s that had compressor to go bad at just shy of two years service. Lost all my food. Tried to get help from Frigidaire on what I considered a lemon purchase to no avail. Was out over $100.00 in a sevice call only to be told the repair would cost more than a new one. A few months later my cousin also had a Frigidaire to go out beyond repair. Unit just out of warranty. Refrigerators used to last years with little maintenance. It appears that greed and regulations have created a dumbing down of consumers that allow garbage such as this to be put on the market!

This has been a nightmare since day 1. For a brand new fridge you break a month after buying it, that itself is a disappointment! Then warranty sends Trans global to repair it 4 times with no luck.. They kept putting us off until our warranty expires! Now I have to trash a brand new fridge and just eat the cost n buy another, they won't call back, and the food I wasted is a tragedy in itself with the high cost of food now.. NEVER BUY FRIGIDAIRE!

I bought a Frigidaire refrigerator, and it was used for one month and not used again for 4 months with the power off. Then it was used for 1 month and stopped cooling. Frigidaire tech came out and determined it needed 2 parts with a 12 day wait to install them, The tech also said it might take 2 weeks after that if there was still a problem. How can the company expect people in the heat of Florida to go a minimum of 12 days without a refrigerator and maybe more. This is totally unacceptable for a new appliance. I spoke to customer service, and they gave the expected speech but could not help. I asked for a small mini fridge as a loaner but they said no.

I had a horrible experience with Frigidaire. About my refrigerator a few months later. It started having issues. The sides of the refrigerator started to bow outwards and ruin my cabinets in my brand new house. They said they had to send a technician to look, There was also cracking around the ice dispenser. I was still under warranty through the store, (Lowe's) But after my money was taken, nobody wanted to step up and fix the issue. I actually had to contact the CEO of Lowe's, After a six month ordeal I finally got my money back and bought a different brand. I would buy nothing from Frigidaire or recommended to anyone that I care about.

Frigidaire FG4H2272UF – A Complete Nightmare. I regret ever purchasing the Frigidaire FG4H2272UF. From the moment it was delivered, this fridge has been nothing but trouble. Over the past year, I've had at least six different service companies visit my home 25 times—and the fridge still doesn’t work. Each time they show up, they say it's something new that needs fixing, and the problem never gets resolved. Just today, another new technician came, stayed for a mere 10 minutes, and told me that I need yet another part. He claimed they’d call me next week to schedule a new service appointment when the part arrives. That’s just the latest chapter in an ongoing saga of frustration.

I ordered a Professional Series side by side refrigerator because of the reviews I read. After waiting almost a month to receive it, it had immediate issues. The ice maker chute sprays ice everywhere. If it's on cubed ice it still shoots crushed. It also had a small scratch on the front that I didn't notice until after the delivery. The Frigidaire badge in the top right corner is crooked so the whole refrigerator looks cheap. It also has poor design with the water dispenser. It's set so far front that you can't use a cup to dispense the water because it pours on the floor. As the homeowner, I can teach my family how to use it, but if we have guests they need to be instructed on how to get water without making a mess!

My fridge is four months old, the defrost timer stopped working. They send somebody out three weeks ago. I've had to buy another small fridge, so I can keep my kid's medicine cold/living out of a cooler. They do not honor the manufacturer warranty. There's no way to get a hold of anybody to express an issue. Literally spent over seven hundred dollars on the fridge, and it stops working. Now me and my family don't have a fridge, and they're not going to do anything about fixing the product. I wish there was something I could do I feel helpless and I'd like to take serious action, but unfortunately I'm a nobody and I can't do anything. Do not buy from Frigidaire, worst appliance company ever. They will not do anything and they do not care, and they're extremely hard to get ahold of.

“I purchased a refrigerator from Frigidaire, and it has been a major disappointment. The sensors stopped working shortly after the one-year warranty expired. Despite trying every possible fix, the issue persists. To make matters worse, Frigidaire’s customer service offered no real support, citing that the warranty had already expired. For the price, I expected better reliability and customer care. I wouldn’t recommend this product or brand to anyone.”

I bought a Frigidaire refrigerator at best buy in September or October and I have been having problems with it, first the bottom freezer handle fell off and it took almost one month for it to get fixed. Then my ice maker stopped working, I complained and then someone came out and said the part has to be ordered, it's been over a month and nobody has come to fix it. I keep calling and leaving voice messages but no one has returned my calls. This is very annoying and unprofessional, I need a refund.

My refrigerator keeps malfunctioning just 2yrs old.. and my stove just 3yrs old is now broken down. And I take extremely good care of my appliances.. I will Never purchase Frigidaire again!!! Worst buy

Worst appliance I’ve ever bought, ice maker has been a problem since 2-3 months in, have put hundreds of dollars in since, 4 years and just replacing it with a different brand. Frigidaire Gallery model. Over $2000. Total junk.

We bought a Frigidaire Professional fridge and freezer in May 2022. After 6 months, the ice maker broke. They came out to fix it and it worked for a few months and broke again. We have had nothing but issues with it. Then we noticed that the stuff in our freezer was not staying frozen. It was still cold in there but the temperature was not cold enough to keep things frozen. So we had someone come to fix that. They tried and tried to fix it without any luck. Frigidaire was contacted and the engineer gave us advice for what they thought it could be. We ordered all the parts and a new motherboard and it still won’t work.

DON'T BUY Frigidaire! Bought NEW refrigerator in August 2024 - no cooling early December in freezer repaired - 7 days and $300 spoiled food later. Then January 2025 no cooling in main compartment and $250 food spoiled. Now waiting 17 days for Sears Repair Service with no refrigerator. Tenant wants us to throw it out - This is absolutely the worst.

I bought a fridge by September 2024 and stopped working after 2 months. It's a month now and the company hasn't repaired, replaced or refund. I am without fridge. Customer service outsourced and I have spent at least 20 hours trying to solve the problem. DEFECTIVE appliances. Stay away from Frigidaire.

Bought a $2,300 stand alone refrigerator and the cooling system doesn't work. A refrigerator that won't cool, like a punchline from a bad joke or a product from the Island of Misfit Toys. To add insult to injury you have to wait for your call to be answered by a "Frigidaire" call center with zero familiarity or competency in the product they cover. Had I seen the multitude of bad reviews I would never have purchased from Frigidaire. Substandard, avoid.

FRIGIDAIRE NO GOOD!!!! No Quality control of packed products for delivery. They sent me a fridge with a dent and scratched up interior drawers and shelves and tell me it was the Home Depot. WOW - this obviously came from the factory - tightly wrapped and packaged. They refuse to do anything. Well - it won't be the last time I need appliances - never Frigidaire again and suggest you stay away as well. Despite my outreach to their customer service department and photos of the damage....they have refused to take ownership. AMAZING!!!! Companies need to be held accountable! BOYCOTT FRIGIDAIRE!!!!

Bought Frigidaire gallery fridge November 12/2024.. Broke down one month later on Christmas day. It's now Jan 06/2025. My fridge still not repaired... Customer service is horrible, I can't express myself enough as to how bad Frigidaire/ Electrolux really are.... To add to this purchased a gallery stove/oven at the same time, the oven probe not working from day one.... Stay away from this company.

We bought a Frigidaire refrigerator/freezer 7 months ago. Ten days ago it quit cooling but the freezer worked. We called Frigidaire and we're given a service provider's number to call. He doesn't answer because he's OUT of business. We called Frigidaire back and we're told we had an appointment with the provider and we're given the same number to confirm but no answer because he's out of business.

Bought a Frigidaire top freezer refrigerator (model #FFTR2045VW) in June '24. Seven months later, it died. It was fine the night before, and everything was thawing the next day, so it must have happened overnight. I threw out most of the food, hoping to salvage what I could. After speaking to a Frigidaire rep, he said the technician would be out the next day between 8am & noon. The rep then tried to sell me a repair package costing $400 or so, in case they couldn't repair the machine. It would entitle me to a replacement. I was still under warranty, and I asked if they couldn't fix it and I didn't have this package, I'd just be out a refrigerator. Yup, that was the story. I told him that if the machine didn't even last 7 months and I had to pay hundreds more to replace it, I would rather put the money toward a new one--any other brand.

Bought a refrigerator back in July 23. After 6 months the ice in the ice maker was melting, a tech came over just to tell me that it’s fine and to make sure the doors are closed all the way. Now 1 year later and after the warranty expired of course, the ice maker is broken and not making ice. Junk product, never again.

On January 21 2023 we bought a Frigidaire Gallery refrigerator. I have to say this is the worst appliance ever. The drawers and shelves are so cheaply made. The rollers keep breaking. It is almost impossible to clean. My son has Frigidaire appliances he bought 17 years ago and they are still in very good shape and are EASY to clean. If there is a spill and the liquid goes in between the glass and the plastic edges, there is no way to clean it out. Very, very bad design. My son came for Christmas and he helped me to clean it as well as it was possible. He was shocked about the bad quality and design.

Freezer and refrigerator went out after 6 months. Called for service in early December and took 2 weeks to come out. Lost everything. Service finally came out 12-10-24 and said it was a timer defroster. Put in a temporary one and said it would last 3 weeks while they ordered a new one. The freezer is working and the bottom is not cooling. As of 12-30-24 Part still not here and when I called they said they can’t come till 1-14-25. Meanwhile had to buy a college dorm fridge for milk and essentials and there’s no room for a family of 4 here with a 86 year old dad to keep everything cold. Requested a replacement and they have to get that approved and that takes 7-10 days. How convenient. Maybe the part will get here?? Unbelievable. I will not buy another Frigidaire refrigerator. Customer serve and appliance is awful. I do not recommend this appliance to anyone!! Buyer beware!

Frigidaire Gallery Ice machine - Worst purchase I've made. I purchased it when it first came out and have had regrets ever since. It is awful to clean. I did a vinegar rinse weekly - and one day I noticed that the ice consistency was different - turned off the machine and took a deeper look and there was mold growing in the spaces of air in the drawers (yes, Both) mold growing in the chambers that the water ran through - and this is WITH a weekly cleaning. I started to do a deep clean and actually used a good antibacterial soap and a good scrubbing. Did a couple self clean sessions with the soap - rinsed several times and wiped down again. Did everything again with vinegar. Then I let it dry out for a day or two. Let a fan blow on it for full airflow during this time. Went back - did another hot rinse and self clean and started her up.

Our refrigerator has never worked since it was delivered. It has been 3 months now, and a technician has been out four times to evaluate and "repair" our refrigerator and freezer. The freezer and refrigerator never cooled after the "repair". Now the technician has ordered another part and we have to wait 3 weeks to have it "repaired". The agents have refused to connect me to a supervisor. However, they have offered an extended warranty for only $250. Really!

I have 2 Frigidaire refrigerators and paid good money for both about 4 years ago. The only complaint I have are the displays (control panel) I have to replace both of them each year because the led lights fade out then finally go out. You would think a company like Frigidaire they would make better products. It’s really a pain when they go out.

One of the worst refrigerators which Lennar Homes installed in their new constructions (maybe, they got in a cheap deal with Frigidaire). All the refrigerators installed in our community had several issues with this refrigerator model. I raised multiple complaints on my refrigerator and the service team replaced every single part in the refrigerator and it is still not fixed completely. Service team members are from external agencies and they wanted to show only a nice face to Frigidaire so they keep on ordering parts and replacing it instead of boldly saying the refrigerator needs a replacement. I'm super frustrated as the refrigerator stopped working for more than 10 days now and service team ordered for a replacement part which got delivered only yesterday and the service team does not have an appointment open for the next 5 days.

Purchased a new build home and with it we have a new appliances all new kitchen. Our refrigerator has been nothing but an issue since we moved in. Freezer door popping off do to cheap parts. Broken (damper) this from what are told regulates temperature. Everything in our refrigerator part was freezing. With no control to regulate it. Took 3 weeks for repairs. During the wait we were having issues with load engine noises coming from the refrigerator. As well as no water or ice being dispensed. Called on this and informed that the tech that would be coming out to repair first issue would have this added to his work order.

Bought a Frigidaire refrigerator and upon opening it the freezer door was badly dented. I was going to return the fridge to exchange for another but that was the last one. I really liked the size and the style of this fridge so instead of returning it for a full refund I called the company to see if they could ship out a new freezer door to replace the damaged one I just bought. They would not and you would think instead of me returning the fridge for full refund they would say sure we will ship you a new door but no this company is frugal as all get all!! No more purchases on anything Frigidaire!!!!

If there was a zero option, I would give it. Frigidaire's policy of requiring a technician to deem a unit unrepairable before a replacement can be processed is unacceptable when Frigidaire cannot say when necessary parts will be delivered to fix a refrigerator that has failed twice. Meanwhile, we are left without a working refrigerator and no idea of when it will be fixed.

If I could rate this company as a zero I would. Been without a fridge for five weeks. They can't get it fixed and keep ordering parts. They refuse to refund/reimburse me until they "TRY" to fix it one last time. This is the WORST company to buy an appliance from!!!! By the time they get it fixed the warranty will be ended!

Junk, never buy. Terrible. 2 refrigerators in 2 yrs leaked coolant, 2 fans stopped. Now thermostat. 3 times lost all food fridge, freezer. Hours on phone, terrible customer service, they lie, no supervisor, never reimbursed for lost food, or small compact refrigerator they said would pay for. Many attempts to repair, their contractors are useless. Won't replace until 3 attempts, meaning 3 visit to your home to fix which they never can. Never buy Frigidaire, trust me.

We bought a Frigidaire Top Freezer/Refrigerator in the late Spring of 2022 with a 3 year warranty, thank goodness. The first problem was getting the refrigerator doors to seal. There is a ridge at the bottom floor, in the middle, that was catching the refrigerator door at the bottom. That actually had to be filed down. The squareness of the doors to the frame was off and had to be adjusted by a warranty technician who ended up stripping two screws because he used a power tool to tighten the screws. The door seal still wasn't right (the milk was spoiling too quickly) and so I took it upon myself to adjust the doors. I had to buy two (next size up) screws (from Ace Hardware) to replace the two stripped screws. The seal still wasn't right to the refrigerator door.

If I could give less than one star, I would. I’ve never experienced such poor customer service regarding a household appliance. Less than 4 days after purchasing a brand-new Frigidaire refrigerator, the door seal needed to be replaced. The part was promised to be delivered within 3-5 business days. Turned out it was on back order and would not be delivered for another 21 days. My family had to go through the holiday with a refrigerator that would not stay closed. I would never recommend anyone to purchase a Frigidaire appliance. I wished I had read the other reviews before making the purchase.

Hello! Firstly I want to say their "deals" aren't deals. I had my eye on a beverage fridge for a long time waiting for it to go on sale, I got a email saying their appliances were on sale and I looked. It was the exact same price. They just bumped up the original price by $100 saying it was $100 off. I emailed about it and got no response. I eventually went ahead and put the order in because it's the mini fridge I wanted, I put in for a payment plan. They had me schedule my delivery date.. and since both my husband and I are not available 24/7 I had to schedule it out 2 weeks. The day finally comes and we get a call. We live in a military base so the driver had to show his driver's license to get on base. THE DRIVER'S ID WAS EXPIRED. They wouldn't have turned him away if it was. Maybe a day or two, they would have worked something out. Which means the DRIVER'S ID was expired for a while. How could you let your ID expire when you literally do that for your job?

Do not waste your time or money on this product. We bought a Frigidaire Galaxy refrigerator in October of 2023. Since then we have had to use our warranty several times for issues that should not be occurring. The issue is still not resolved. Food/drink on the door freezes. The water dispenser now stopped working. We are shocked. The warranty expired one month ago. All they offered is for us to buy an extended warranty. Why? Either fix or replace this unit. We are very unhappy, and angry because now we have to pay for the continued service.

My fridge ice maker broke exactly 14 months after the purchase of my fridge. Main Office is not helpful. They referred me to a technician locally and their technician charge me $399 for nothing and the problem is still not solved. Please please do not buy their product. This is a garbage company.

Absolutely disappointed with our purchase during Covid. Customer service was shut down with no recourse when called.. Unit has fractures all over the plastic on the shelf, failed door, plastics broke easily, rust forming after 2 years.. Unit is noisy at night. Model FFSS2615TP3. Granted it's not a top end model but door gaskets failed, shelfs failed. Unit is stress cracked at bottom, inside freezer and fridge.

Customer service is beyond horrible, my fridge isn't even 6 months old, they are refusing to send a tech even though it's still under warranty. Lost over 500 in groceries and they don't care, do not ever buy this brand.

The brought the wrong fridge and never changed it back. We spent at least 40 hours on the phone over the last 4 months. Their biggest trick is hanging up the phone on you. Worst customer service I have ever seen in my life…

DO NOT BUY FRIGIDAIRE APPLIANCES. This is by far the worst appliance I've purchased ever. The refrigerator started falling apart in the first 30-60 days. It was under the manufacturer warranty and they couldn't find a company to fix it. You end up on hold forever, getting disconnected, or no one shows up to actually repair it. This refrigerator has a faulty door (according to the repair person), it leaks, and the food goes bad because it won't stay cold. The lack of customer service is the most frustrating part. It literally is falling apart and no one from the company makes it right.

Frigidaire sucks so bad, I wish I could rate it a zero or negative number. We bought one of these crappy refrigerators about 6 months ago. The entire unit went dead on a Friday night. No repairman could arrive until the following Monday night. Then they discovered the main control panel was bad and had to order a new one. Here we are a week later, no panel, no fridge, no food because it all spoiled & it's very expensive. If I were in the refrigerator business, I'd have a 24-hour service center to ensure my customers were covered in an event like this. Not Frigidaire, they got your money and don't give a crap about you any longer. This is a horrible company than makes horrible products and they issue horrible service. I WILL NEVER LOOK AT A FRIGIDAIRE PRODUCT EVER AGAIN!!!

I DON'T RECOMMEND THIS COMPANY... We purchased a Fridge last year and either the compressor or fan is blown already. Call customer service and they're a bunch of fools no help because my warranty is a month over... so basically they sell items that only are built to last a year

I can't believe no paper manual is available for this refrigerator. Not everyone is computer wise and what happens if your computer goes down. This is 55 pages and to print it out is uncalled for. I asked the chat how do I stop the ice cubes for vacation time. She didn't know there are no instructions. This is a cheap item so needed by many.

6 months we got it. Air filter light came on tonight. I slid the lid open and filter had not been installed. I don't mind getting one but it hasn't ever had one. How much damage did it cause? Or shorten the life of their fridge?

The Frigidaire refrigerator that I purchased did not work. The freezer would not freeze it would only slightly cool. It took 3 weeks for them to get a tech out and once the tech came out, he discovered it was the compressor. The techs should have extra compressors available quickly. He said that it would be here Weds- Friday and it wasn’t. So then customer service told me that they didn’t have the part.

DO NOT ORDER FROM THIS COMPANY. Frigidaire has the absolutely worst customer service. I ordered a fridge a month ago and have had to call at least 20 times in the past month to figure out when the fridge is being delivered, and still to this day no one can give me a straight answer on when it will be delivered or even how to contact any of the delivery teams. Customer service has been dismissive and incredibly rude. They have messed up at least 6 times over the past month delivering to the incorrect state and not processing the new orders correctly and then RE-DELIVERING TO THE WRONG STATE. The amount of time wasted trying to track down this refrigerator that I still do not have is absolutely unacceptable and I am beyond unsatisfied with Frigidaire.

Home depot sells Frigidaires. Please do not buy a Frigidaire from anyone. 3 times in less than 3 months the tried to fix a refrigerator/ freezer that couldn't maintain constant temperature. Repair guy (contractor) should of told Frigidaire after the third time it was unrepairable and a new one should of been brought to swap out, no questions asked immediately. It's not clear why they couldn't fix it the first time? Very frustrating and thank god Home depot took it back before 90 days was up. Do your homework PLEASE.

Garbage Product and Garbage warranty service. Refer/freezer model FRSS2623A $1,200.00. First one delivered the water in door was not connected at factory and flooded the electronics in the door shorting it out. Appliance store had to deliver another one. Then, seal on water filter failed. Then ice maker failed. Then refer side either freezed foods and exploded soda pop cans all over inside or to was not refrigerating at all. Extended warranty cost $590.00 and warranty service is terrible too. Wait more than one hour on phone and /or use chatbot that is a mess which ended in “wait time is more than 10 minutes".

Buyer beware if you don't want to be in a situation like me then you will not buy anything from Frigidaire. I paid six thousand dollars for a dual refrigerator and freezer and the refrigerator started freezing everything on the top shelves. I contacted Frigidaire for repair appointment, and it took them 3 weeks to find someone to come out. Long story short today is November 10, 2024 and the refrigerator is still broken. They have sent at least 4 different companies who don't have any information about was was done previously. They have been here 8 times and just keep trying to replace parts without even knowing if they were already replaced. I am getting ready to call them into court over breach of contract. I requested a replacement several times but a little over a year later the refrigerator isn't fixed.

I do NOT recommend their warranty. They take forever to come out and then when they finally do and order parts. They will disappoint by canceling on you randomly and take an extra week to come out just to say they can't work on it because it's a 2 hr job they have other routes so you need to reschedule. Our fridge has been broken since mid September it is now November 8th. Very disappointed. I'm ready to buy a whole new fridge. I have ZERO faith in this company.

Hello, I'm a very unhappy customer of Frigidaire and this is a true and accurate summary of my troubles with a Frigidaire refrigerator that I purchased May 14, 2024, since the date of the purchase of this brand new refrigerator, it has stopped working on me twice, the first time, I loss all of my refrigerated groceries, inwhich was a very costly mishap, so it took me about 3 weeks for the first fix to be done, due to the part not being in stock, so I suffer for 3 plus weeks without being able to have refrigerated food, Josh the tech was very nice and friendly and did infact fix that issue, once the part arrived but now, this same frigerator has broken down once again but this time, I got food poisoning, due to it.

I gave one star but deserve none. Horrible service and products. Frigidaire, refrigerators are easy to break. That's is a fact. I am a property manager and Realtor I had to hear enough complaints. I called almost three weeks ago to use their services and send a technician to work on a 2022 refrigerator, frigidaire by the way, It does not have warranty, but I did not care I just want it fixed.

We purchased a Frigidaire Pro series refrigerator with a dripping water dispenser and very uneven cooling. Items near the sides and back will freeze. This was NOT resolved with a service call. The micro/stove combo has a tiny trim piece at the top and interior of the door. Only 1/16" x 30" long is exposed with pieces cracking off. A plastic piece at the hinge also broke At 18 months old, the repair will cost us $250. We are 65 years old and have been through several new construction homes. This is the poorest appliance experience we have had. If issues continue, we will replace them with a brand that we have had previous success with.

When we purchased our house, all the appliances were Frigidaire. So far, we've had to replace the ice maker which cracked, as well as a shelf unit that held a storage unit. However, at eight years old the fridge, a side-by-side model, still performs very well.

Absolutely garbage, I will never buy anything from this company again. Almost immediately after purchasing, the fridge started making a loud, humming sound, which eventually became a loud pop/bang and what I could only describe as a plane engine starting up. For over a year they came back several times and each time replaced a small part that had nothing to do with what was causing the problem. When I attempted to get it declared a lemon, they pulled a fast one and found some loophole to bypass it (the first several months the work was done through the Lowes coverage and not Frigidaire so they refused to count all those calls).

I purchased a Frigidaire refrigerator for $3,000, expecting a reliable, high-quality appliance. However, it's been out of service for over two months, and the experience has been nothing short of disappointing. The fridge broke down shortly after purchase, and I've been waiting ever since for parts and a service technician, all while Frigidaire keeps dropping the ball on updates and follow-through. Not only have I had to follow up continuously on my own, but there’s also been zero compensation or real effort to make this right. For an appliance at this price point, I expected much better service and support. This experience has left me without a functioning refrigerator for far too long, and I'm still unsure when it will be.

Less than a year and fridge quit working. It's now been 6 weeks and no resolution to repair or replace unit. Absolutely terrible customer service. I have tried to elevate the situation within Electrolux, but nothing has helped.

DO NOT! Buy or deal with this product or Frigidaire as a company! I purchased this product on August 17 2024, it lasted a month and 2 weeks! When you call to replace it, their policy is they have to attempt 3 separate repairs before they consider replacing it, leaving the customer with the inconvenience of dealing with a 3rd party repair service, I had food that went bad, and lost hours at work scheduling the repair service. Of course when the guy came to repair he didn’t have the part he needed so they had to order it! Then reschedule to come back out! Meanwhile I’m without a refrigerator!

I purchased in nov of 2023 for 1200 dollars! It stopped closing in 3 months. I have been calling them and they have deemed it unrepairable and will do absolutely nothing more! This is absolute highway robbery! I am a 42 year old widowed mother caring for my dementia ridden deceased husband's mom and work part time because I am a full time student! That 1200 dollars was a month pay for me right now and I must buy another one! How can a huge company like this get over 1000 1 star reviews and only 72, 5 star but still be making more than most of us will see in our lifetime!

The Frigidaire refrigerator I bought became defective (stopped working) within 6 1/2 months. I had trouble with Frigidaire service getting a service call scheduled on a timely basis. Then, after the service tech diagnosed the defective part, Frigidaire told me they ship parts in 7 - 10 business days (no overnight shipment). I don't think they care about customers because, who can go without a fridge for over 2 weeks (that's how long the entire process is taking). Also, the service tech told me he had replaced 4-5 of the same defective part recently. If that is 1 tech in my area, imagine how many are defective nationwide..

Absolutely horrible, we purchased a refrigerator in July and not even 2 months in, it stopped working. If I could give this a zero star, I would. It has almost been one month, and we still didn't receive the part for the refrigerator. We are a family of 4. With two young children and medication which needs to be refrigerated. I would never purchase this brand again. They suck

This was the most expensive refrigerator that we have ever purchased. The bottom drawer in the fridge would never stay closed. Replaced it and it still won’t. Several pieces of cheap plastic have already broken. The seal is broken and has to be replaced. The door flap design is terrible and broken. The compare works when it wants to. It will only cost me another $600 to attempt to fix it again. It is under 5 years old. Do yourself favor and never buy a Frigidaire. My repairman said I would do better to just buy a $600 fridge and donate this expensive paperweight. Their warranties are worth almost nothing. They will wait you out until they expire. As soon as we got it I had regrets. It was easy to tell that it wasn’t made well once we used it. The fridge freezes in the back but yet things mold over in two days due to the lack of seal. I will never buy anything made by Frigidaire again. Ever!

Save your time and money! They are selling junk refurbished appliances.. This the second refrigerator that I purchase over years the last about year then stop working.. I just purchased a new refrigerator May 15. It last 3 month and now bottom won’t get cold. Call them, they won’t replace it. Instead they trying repair guy out. Only to find out he don’t got the parts so I’m still waiting. It been over a month still with refrigerator

After 3 months of purchase our Frigidaire Gallery refrigerator the freezer went out. After 4 months of several technicians trying to fix, still not working. This morning there was water on the floor and the refrigerator is now not cooling and is now out. Total waste of money. Frigidaire does not care if their products are defective. The customer service is terrible and not helpful at all. There is no loaner or compensation. I will never buy Frigidaire again and will spread the word to all my friends and family.

I bought my Frigidaire refrigerator 2 years and 10 months ago. My compressor died on me. Customer service was no help to me. It would have cost $1000 to repair. I was told it was not worth it and I should buy a new one. That cost me 1400.00. DISGUSTING! DON'T BUY FRIGIDAIRE!!

Worst refrigerator ever, not even a yr old, on my 3rd repair guy. Wish I would have read reviews before I bought. There are literally thousands of reviews saying their appliances are breaking down before in under a yr and people are frustrated.

I bought a refrigerator. It was under warranty. I called to get it repaired and they don’t even call back. I told them I was reporting them to the BBB if I had not received an answer by morning. They told me it would be a month out. I have lost $700 in groceries. I would NOT recommend. It is under a year old!

I have a Frigidaire Refrigerator model FGHS2655PF5A which uses a ULTRAWF water filter. The instructions states to push the filter into the housing and to replace push it again to release the filter. This doesn't work. I have to call service to get the filter out of the housing which breaks the holding mechanism costing a lot of money to replace. This happens every time I replace the filter. I have been using Frigidaire filters but will be buying after market filters to save some money since apparently, it doesn't seem to make any difference. I am starting my research for a new refrigerator because I can't call service every time I need to replace the filter.

If you’re smart you will stay away from Frigidaire refrigerators. The worst repair support. My refrigerator is 5 months old and the ice machine has been broken for over a month. Good luck trying to get it fixed. They finally called me and told me they found someone to repair it only to find out i have to wait another 3 weeks for it to get fixed. Don’t ask any questions about your refrigerator cause they want the serial number in which they have right in front of them. I have to stand on my tippy toes or get a chair to actually see it since it’s inside on the top shelf.

Purchased Frigidaire refrigerator 2/24. In September it stopped cooling and freezing. Arrogant service tech came out after I waited at home for 8 hours. Said it needed a compressor and two additional parts. Told me he would be back Oct. 11-I think 16 days without a refrigerator is unacceptable. THERE IS NO CUSTOMER SERVICE. Not willing to pro-rate unit and end this nightmare. Will not give a replacement. I WILL NEVER PURCHASE FRIGIDAIRE AGAIN. Be warned, over two week wait for parts is unacceptable.

We have the professional series all freezer and all fridge. 3000 a piece. Pieces of crap. Fridge stopped cooling. Had it repaired. Broke again. Stuck with it because it’s made to fit our kitchen. Don’t buy Frigidaire ever!!

Purchased a Frigidaire Gallery refrigerator late July, 2024. (Two doors on top and bottom freezer.) Noticed in late August that my milk was rapidly spoiling. Thought it was bad milk. Then noticed my cheese was getting moldy and a carton of sour cream I had purchased 4 days prior was moldy when I opened the container. Purchased 3 different refrigerator thermometers over a week's time just to make sure I was correct that the unit was not keeping consistent temperature. I cold not get the temperature to go below 40 degrees (F.) I followed all troubleshooting advice in the manual to no avail.

This brand is worth zero stars. I bought refrigerator side by side. Start cranking inside after two months. They don’t want replace it or repair it five months now. They didn’t do anything, they send two technicians. Both of them said can’t repair it, it is so bad brand. Give your self a favor. Don’t think to buy it.

I have been attempting to get a refrigerator fixed for one month, still under warranty. A service person said I need a new freezer door, ordered 3 weeks ago, they never return or pick up calls. I will never order another product from Frigidaire.

I wish Frigidaire would take care of the customers. I bought a new fridge in April that stopped working in August. I have now been without a fridge for a month, while the service department gives me the runaround. They are supposedly going to fix it next month, which will be almost 6 weeks with NO fridge. I also sent a email to Frigidaire customer service and never got a reply. Make this right Frigidaire!!

I went through 2 Frigidaire refrigerators in 9 years, both with cooling and temp problems. I thought the first one was just a lemon and gave the company a second try and bought another one, and lo and behold, I had the same problem, so I will not be buying any of these refrigerators anymore! Totally dissatisfied. I lost a lot of money behind this.

To replace the 22 years old GE refrigerator I bought Frigidaire in 2022 Model FRSS2323AW. I did not connect water for ice maker, removed the icemaker basket and use the space for food. From very beginning I have to set temperature on highest settings, for freezer and refrigerator. The food in refrigerator on lowest shelf was freezing, On highest point in refrigerator there is an opening connecting freezer with the refrigerator, with a warning not to place anything in front of it. This is a lost space! To avoid food freezing on the lowest shelf I closed of about 75% of the gap on middle self with rolled up several sheets of bounty paper. For several days I measured the temperatures on all levels, and the fix is satisfactory. I think it is a shame to design such refrigerator.

We are limited to sizes. We have an old home so we picked the French door stainless steel with the freezer on the bottom ever since we got this refrigerator it has been junk. The two drawers inside fell apart. The wheels just broke off so you have to like pick the drawers up that would be the vegetable and the fruit drawers and now all of a sudden, when you open the refrigerator, the bottom part where the door closes inside is completely cracking and if you look under the doors, the part of the rubber insulation is just all coming apart. I mean it looks like a refrigerator that’s 20 years old. No I take that back because the refrigerator we had which is a Whirlpool that we moved into the garage is about 30 years old and I wish I had that back in here.

The Frigidaire refrigerator I recently purchased never worked. The process of claiming the warranty with the company was cumbersome and complicated. They finally gave me a debit card for the price of the product that cannot be used in stores, only online. My entire experience with Frigidaire was a complete nonsense. They lost a good customer. I will never buy a product from this company again.

We would give a no star review if possible. Horrible experience with this company not caring. Purchased a brand new Frigidaire refrigerator and within less than 3 months it stopped working. Had just went grocery shopping and lost over $300 in food. Live in NC, this was during the extreme heatwave too. Absolutely no way to store food nor provide cold drinks. Contacted Lowe’s and Electrolux, made a BBB C/O. Electrolux responded unprofessionally and W/O care. They consider the repair to be “enough”. Well my husband works hard and I am disabled. We were the ones W/O for almost a month before this piece of junk was even repaired. The technician even stated it was the refrigerator and basically this should not have happened. Tech came, ordered a part that took an additional week to arrive, then postponed the repair for another week. Total time was well over 3 weeks closer to a month. Unprofessional and unacceptable.

Customer service is NON-EXISTENT. Spent over 1 hour being transferred to different phone numbers, put on hold for 20 minutes at a time only to be told they couldn't help me with the status of an order. Was given WRONG phone numbers. Was told my order number was incorrect. I would give them a minus 10 rating if I could. Buy Westinghouse instead and save yourself the frustration.

Their refrigerators are JUNK...A year and had problems with the ice machine. There ice makers are garbage and hardly makes any ice and they said it's running good. Let it run for three days and all you get is 4-5 half glasses of ice for a dinner meal.

Run away from this company. After 13 months of buying brand new fridge compressors died. I wish I checked reviews before my purchase. They had garbage appliances and then they change the name but they are selling same garbage.

We bought a Frigidaire from Home Depot and there was a 48 hour return policy on it but we didn’t know that. The refrigerator is freezing our food in bottom 2 shelves. According to the repair man, this is a problem with this particular model. We called Frigidaire customer service which is all people from other countries and we cannot understand. A man named Summer and a lady named Jem from India were so rude and wouldn’t let me talk to a manager. Jem hung up on me and Summer just kept telling me he needed to confirm my address before I could talk to a manager. He said my address was wrong in their computers but they delivered it to the correct address.

My fridge was a few months old when something went wrong. It was under warranty. THE WORST CUSTOMER SERVICE EVER!! I figured it was a big name appliance so they would resolve my issue fast.... 6 weeks later I'M STILL WITHOUT A WORKING FRIDGE - I'm literally living out of coolers cooling my food with bags of ice - FOR A MONTH AND A HALF. They contract out with repair companies to fix their appliances, this repair company is an hour and a half away! They were booked 20 days out, when they did come they didn't fix it on the spot, they ordered the parts and it took TWO WEEKS TO GET THE PART then they tell me it's going to take 3 weeks before they can install the part because they are booked.

My refrigerator has had issues since day one. Due to life circumstances, I was unable to use the warranty within the year. My refrigerator did not blow cold enough air in the refrigerator. I had a technician come out to repair the refrigerator. The issue was the damper. The damper between the refrigerator and freezer is broken so it was opening and closing at the wrong time.

I purchased a Frigidaire side by side in November 2022. Since then I have had over 4 service calls and awaiting a technician as we speak. It appears that the temperature has an issue every 2 months or so. New parts have been put on it but I have yet to know how a new fridge feels. I purchased from Lowe’s and ordered a warranty (thank God). I wish I knew at what point I could get a replacement?

If I could give it a negative 0, I would. They are the worse manufacturers ever!!! I bought a fridge July 5 2023 and it stopped working July 10 2024. It just complete stopped. I called more than 10 times and spent hours and hours on the phone. They said they can’t do anything about it. They only provided a tech to give a diagnostic. I have purchased multiple parts….spending over $300. Now, after spending money and time every time a tech comes in…they said they can’t do anything about it. I am not done even paying this fridge and they can’t even replace it. $1900 gone to the garbage. Also, when I call they take an average of 40 minutes to answer. Save yourself money, time, energy, and stress. Do not buy Frigidaire.

I recently had a recall on the ice bucket compartment on my 2018 Frigidaire refrigerator. I ordered the item -it was sent to me but I am unable to install it or remove the old one. Customer service at Frigidaire refuses to help me and want to charge $100 for a service call!!!! Meanwhile people are choking and have lacerations from the pieces of plastic in the ice bucket. I am elderly and have issues raising anything with weight. The fridge is a piece of garbage- all cracked inside. I had one service call and the tech was very rude and had attitude. Wouldn't fix the slow movement of water from the spigot- said it was normal. VERY LAZY to do his job. STAY AWAY FROM THIS MANUFACTURER AS EVERYONE ELSE HAS MENTIONED.

Purchase July 6 from Lowe’s. Warranty issues with door not sealing reported. Factory Sent out a repair man July 17.1924. Repairman report back to Frigidaire that this not was not fixable. Still waiting Aug 29, 2024. Told Parts is in order and just have to wait this is their story. They said there was not a parts and not being made as of 8-28-24

If I could I would rate my experience as less than 1. I bought a Frigidaire GRSC2352AF3 refrigerator 14 months ago. It worked poorly the entire time we owned it, freezing our food in the refrigerator even when we had it set at the highest temperature. The interior lights worked intermittently and it stopped working altogether last night. It cost over $1300 and that averages out to about $100/month. Do yourself a favor and avoid purchasing a Frigidaire refrigerator. Ours was junk and because it was after 1 year when it stopped working, the company will do nothing to help us get it fixed. This is extremely lousy customer service and certainly speaks volumes about Frigidaire and the value they place in their customers. I will never purchase another product made by them and would advise you to do the same.

I have had my Frigidaire Fridge for about 18 months and just had a compressor problem due to the board connection to it. Come to find out it all was only warranty for a year. After spending about $3000.00 for it and no warranty on it. I understand things can happen but come to find out I have to buy the whole thing as one unit (compressor and board). Not a good plan for me. Never again will I deal with frigidaire.

We purchased our Frigidaire refrigerator French doors. It broke and they don't warranty within the first year. Frigidaire has not. I've been up to par with their products for the last number of years. We were told that they were great. The customer care was awesome and so on and so forth to find that. They have no customer care. They have no care in the world for customer products. This is ridiculous. I would not purchase this. In fact if I could give it back I would.

Frigidaire has been a nightmare. I bought a refrigerator and within less than 2 months it stopped working. I was sent a technician and my fridge needed a part. They did not have the part. I have spent the last 6 weeks waiting on a part to come in. They will not replace the refrigerator. The customers service reps are very rude and lack empathy, they do not want to connect you to a supervisor. I have also thrown out food that has went bad and have received no compensation as that is something that they do not do. I will be seeking legal council. Do not buy from this company.

I’ve had my 4,000 dollar beautiful Frigidaire refrigerator for 13 months. It started making a loud noise and turned out to be the fan. 753.00 was the cost to fix it. After much arguing they finally agreed to pay for the part taking it down to 330 dollars. So dissatisfied with this appliance and here I thought I was spending my money on a decent fridge. They make everything so poorly these days. How sad.

New Frigidaire Gallery Refrigerator was included in our new home purchased 02/2023. Started leaking water from indoor water dispenser. Cost 187.88 to replace water line that kinks and cracks as door is opened. Technician says this is frequent problem with this model. Seems like manufacturer would send recall and repair what is either a design or material flaw.

If I can save even one person a refrigerator nightmare it will be a plus. I bought a new Frigidaire Refrigerator. Woke up the very first morning and everything was frozen solid. A loss of $250.00 in food. After a few days of adjusting food placement and turning down the cold settings on their recommendation still freezing solid. After a hour on the phone they said they would send out tech in 2 weeks. Are you kidding me! Family needs food. Tech they sent comes says bad main board. Sent it back. It's new and that's not right.

I bought a refrigerator from Frigidaire and it went out and then they said they would send a technician. The technician got lost, he never came so they sent a second technician, that technician and it never came so then they sent another technician and that they could never came. Wow now I have a boat anchor, no refrigerator and no food and I'm in the middle of the mountain where I need a refrigerator to keep my food so I can survive.

On August 5, 2024, a service agent came out to repair my refrigerator. He was very unprofessional and rude. This same agent have been to my resident twice for the same issue that he refuse to fix, when it was explained to him what the issue was and that it was not correct the first time he became loud and aggressive saying that I was holding him hostage and he was recording me and he was going to call the police, I have NEVER had anyone talk to me the way this service agent talked to me. I felt threaten and violated in my own home. This agent should not be a representative for any company.

Stay away!! The build quality is garbage! We bought from Lowe’s and it has been nothing but a nightmare. I’ve never bought a new refrigerator that didn’t work. We are on refrigerator number 3 we’ll see how things go but it’s still has the same horrible build quality.

I am beyond frustrated. My brand new refrigerator stopped working about two month back. Frigidaire is continuing giving me run around instead of fixing the issue. Their customer service is horrible, they do not seem to understand what it likes not to have a working refrigerator for over two months. They are wasting time by sending poorly qualified technicians few times already. So far they were not able find the issue or part it required. We have been purchasing most of our food, water from outside which costing us hundreds each month. They never updated the status or contacted me to keep informed. It takes hour to get a hold of someone and often I needed to provide information to get an update.

My fridge broke down within 3 yrs of purchase in October 2023. Fridge Air fixed it for around $1000 and asked me to buy additional warranty for $219 each for the fridge and the freezer on the same day it was fixed which was October 19th, 2023. 9 months after the compressor was replaced, it broke again on July 5th, 2024. Technicians came twice to and told me that they would have to order parts and will keep me posted. Did not hear back from them. Called customer three times and the same answer. They don't know when they will get the part and that the technician would reach out. But neither happens.

Bought this fridge June 14th, 2024, brand new from Lowe's, and it's been trouble since, won't stay cold. I thought I was buying a trusted brand. Just wanted a regular, nothing fancy refrigerator, figured that would be problem free and work more than a month.

Horrible customer service. They push off fixing your appliances so long that you just pay a local company to come fix it. They do this on purpose. My fridge has been down for 1 week waiting on them and they told me I have to wait another week. And next week they'll probably say they need another week.

Bought a Gallery 4 door refrigerator in July 2023. Started having issues in October 2023, hasn't work correctly since. They have opened 11 service tickets, numerous technicians from 2 warranty companies, replaced numerous parts... and after last visit I now have a refrigerator that doesn't work at all... lost $$$ on food but no receipt on refund. I even contact the BBB (Better Business Bureau) Case #** April 2024. But apparently the company pays them too much for them to follow through. From website...3,601 total complaints in the last 3 years. 1,344 complaints closed in the last 12.

Customer service and company lacks ethics and fair judgement. We bought a new fridge from Frigidaire which was not working properly and has a manufacturer defect. Upon contacting customer support they said they agreed to provide with the replacement but won’t remove the fridge doors to bring it in our unit demanded us to hire installers otherwise they won’t provide the replacement! I have attached the screenshots for proof. If you don’t want to spend money for manufacturing defects then do not buy any products from Electrolux or Frigidaire

My Frigidaire refrigerator FFTR1821TS8 is approximately 5 years old. First year the top shelf on the door cracked at the attachment clip. Manufacturer sent a new one, which did the same thing within a few months. Duct tape to the rescue. Then it happened to the one in the middle of the door. Again, duct tape as I was not going to pay for something so defective again…the tape is better than the bad design. About 2 months ago, the plastic that held the deli drawer runner to the rear of the shelf cracked at the rear and the drawer collapsed. Then the plastic trim cracked on the front of the top shelf inside the fridge, I duct taped again.

So I purchase a fridge 4 months ago. Took the service guy 2 months to come out. When he did another month and a half for the part. Now they call me and said there's been a problem so now I have to wait longer. I have cancer. I've been putting ice in the fridge. I mean in an ice chest for over 4 months alone. That's over $350 in money to keep my cancer medicine cold. Why is this happening? What did I do? Your thermostat and your refrigerators you guys know about that. It's a faulty problem but yet you're still selling people the product. You will not pick my fridge up. You will not fix the problem so what am I out? $1,400 plus gas plus ice I had to go get for 3 and 1/2 months. The closest store to get ice to me is 20 mi away.

Model # FGHB2868TF7 - French Door Refrigerator. I had purchase a Frigidaire Gallery Appliance package in December 2021. The Refrigerator shelving broke within the first two weeks. It is very cheap and cheesy. The the motor went in the Freezer less that 6 months. I called and they only extended the warranty for 6 months. As of May 2024 the Refrigerator totally died, the Compressor and the Ice make and water valve went . Also I purchase the microwave which went too. They stated that the motherboard was bad. Frigidaire did absolutely nothing to resolve my complaints and basically said that they were out of warranty. No appliances should die within a 2 and 1/2 year life expectancy. I am trying to see how to file a class Action lawsuit because this is unacceptable and ROBBERY!!!

Horrible, horrible, horrible service. My refrigerator freezer doesn't work. Call many times, nobody come out. Begging for help, nobody seem to care about my concern. Call again after 3 weeks of trying and trying. Talk to a guy this time. He says he will help and put me on hold for over 30 minutes. I hung up and call again and realize they are close. He could have told me they are closing and call back tomorrow, but he didn't. I feel like crying because that was terrible of what he did. I wish I ask for a name. They should ban this company right now for everything.

Frigidaire refrigerators are junk! I bought it new from Lowe’s & have had nothing but issues since it was unboxed. 6 service calls to work on the ice maker & it still sprays water all over the freezer causing it to build up ice, then defrosts & ruins my food. Still dealing with this junk thing. I bought it in Sept 2023 and it’s now July 2024.

My fridge broke under a year old during warranty period. Called three times and waited for an hour hold. Scheduled two service visits with one cancelling because they do not service Frigidaire, the other not showing up. If I knew the product, warranty and service was junk I wouldn’t have purchased. I advise everyone to stay away from these products.

Do not buy Frigidaire products, they flat-out denied warranty service even though it was still covered, here is the proof. Mod: FFHS2322MS. Ser: 4A51810577. Do not deal with them!!! Do not deal with them!!

I purchased a Frigidaire Refrigerator from Lowe's and was told there was a one year factor warranty from Electrolux so I believed it would solve any repair issues. However, after 6 months, this unit stopped cooling and I was advised to call Frigidaire customer service for repair, which I did. I have called many times, sometimes waiting on the phone up to 45 minutes to talk with someone. So far, there have been four different technicians sent by Frigidaire to diagnose the problem. I listened to them report to Frigidaire's "master technician" on the phone after each call and seen their written reports.

Extremely frustrated with your product and horrible customer service! I will continue to write the following reviews on every app and website until this issue is resolved. WORST FRIDGE EVER!!!! Purchased 9/28/23; stopped working with a fridge filled with food on May 24 and promised a technician on June 4. She arrives then and says need to order parts and scheduled repair for June 20 (ridiculous!); no one showed. Rescheduled for June 27; no one showed. Parts here since June 30. Now told have to reschedule for July 2 and would send confirming email which has not been received!!! This is the poorest service ever. Do not waste your money on this. Horrid quality and even worse service.

Paid extra for overnight of glass for fridge on a rental property. Called when it was late and was told supervisor would call me back. Called when it didn't arrive, was told supervisor would call; no call. Called when I was told would be the next day (glad I paid extra money). Called when it arrived broken and was treated like a criminal by Sharifa and she started talking down to me like a child. Was told it's not their problem that Fedex broke the glass. Now on my 6th call to find get my money back or replace the part and want my overnighted money back

Bought a brand new Frigidaire refrigerator at Lowe's. Installed yesterday. Ran fine at first, but now it's been running for over 12 hours. There's an occasional "click" sound like the thermostat is trying to stop the motor, but it keeps running. Guessing it is broken thermostat, but BRAND NEW??? What kind of cheap plastic-parts crap did I buy? If this is how your new products perform I predict this thing is going to be an extremely regrettable purchase. So angry right now.

I purchased fridge in April, ice maker has never worked, repairman has been out 8 times and put 4 different parts on it. Customer service will not replace fridge under lemon law. They are trying to tell me they don’t have record of the parts, I asked to speak to supervisor and lady refused. She schedule another appt. #9. I would not recommend Frigidaire. The warranty is a sham.

We have a Frigidaire model FPRU19F8RFC. It is seven years old and now will need a $1,800 repair. The evaporator has such a small lumen that the refrigerant is now clogging it. The repairman says this is a common problem. This is an expensive unit as this unit is mated with the separate freezer. The drain area from the evaporator has almost rusted through at this point. You can see the tiny copper coolant tubing. Why they would use this size, escapes logic. Also note the rust around the drain. The cost of this repair averages out to be about $250/year to use this piece of junk. I could buy a cheap new refrigerator for about $400. I could have bought three of these over the last seven years and still had money left over. It is ridiculous that these units are made so poorly. Do not buy this style of refrigerator from Electrolux.

2 year old refrigerator quit working completely and warranty is only a year. What a joke of a company. Do not buy this brand. Boycott all of its products. Call the company and I get a robot and a 20 minute wait.

We had a terrible experience with our appliance issue and warranty from Frigidaire and Electrolux? We had 3 months left on our warranty when it broke. 9 tech visits, dozens of customer service calls and canceled/rescheduled appointments, and 6 months later they tell us they will not honor the warranty because it is expired. They offered a small rebate on a new refrigerator if we wanted to buy one. No thanks! This $1330.00 one was less than one year old! Other than never buying Frigidaire products again, I am wondering if we have any recourse?

After owning a Frigidaire gallery refrigerator for 4 years, the entire seal system went out. Most manufacturers have a 5-year warranty on this system, but Frigidaire only offers a one year warranty. Unfortunately, I purchased another Frigidaire Prr model refrigerator. After 8 days, this refrigerator stopped cooling. After much arguing and having them leave me for 3 1/2 months without a refrigerator in my kitchen, Frigidaire finally replaced it with a minimum rebate. Not worth the rebate, the aggravation, the stress, and the toll it took on my life to live without a refrigerator in my kitchen for 3 1/2 months. I want to advise as many people as possible to stay away from purchasing products from this company.

After years of always having to buy used appliances, we purchased this brand new Frigidaire Gallery Series refrigerator as part of a four-appliance package deal through Lowe's in April 2024. First of all, it took 10 days for it to be delivered (more of a Lowes issue). About six weeks after installation, we started getting an intermittent "HI! error code on the freezer, which became more frequent. We tried all of the troubleshooting options including a hard reset. First, we called Lowes, but since it was more than 30 days, they would not take the refrigerator back, and they said we would need to contact Frigidaire for a warranty claim. After waiting on hold with Frigidaire for about 50 MINUTES, I finally spoke with someone from what appeared to be a non-US customer support center. They scheduled a service call for the next day.

I just bought a new fridge. The freezer is barely cold and but my fridge part is freezing everything. Milk, waters, and a couple of other items just froze. Tried to talk to customer service. I waited an hour for them to just answer and hang up right on me. I’m trying to get my refund and never do business with this company Frigidaire again. Thanks for wasting my time.

Terrible experience. We bought a high-end Frigidaire refrigerator a few years ago and it has been a total lemon. It was out of warranty after a year and we have had to have over six service calls. The customer service is in a foreign country and not at all empowered to help get you repairs. I've been gaslit about so much with this product that I’m going to go to the press to make sure others including consumer reports know how awful this refrigerator is and what a shady company they are. 100 percent shady and poor products.

Wish I would’ve kept my old fridge. This new one barely has any features & is way too loud. It makes popping/clicking sounds on & off that I was told is normal & I’ll have to deal with indefinitely. Customer service is a nightmare as well, good luck with any problems/questions/concerns you may have. I spent in total hours on hold and spoke with numerous customer service reps... just to get my needs NOT met!

We purchased a refrigerator in January, immediately started having issues with the ice maker. I called to get repaired and they sent a tech out. Took a while for them to figure out the fan quit working, they had to make several calls to even get this far as they didn’t know how to operate the refrigerator. A part needed to be ordered, after a week or so they called, said the part was in and set up time to repair. Got to the house and said they sent the wrong part, so here we are a month out and still no Icemaker. Called Frigidaire again and was basically told nothing they could do because the part ordered was still not in. Not concerned at all about the fact they are selling inferior products for a lot of money. Shop for a different product.

I’d rate my experience less than 1 star if I could. I dissuade you from buying from this company. The ice and water dispenser stopped working on my fridge. The company keeps sending techs - 4 in total now over the past 4 months and none have repaired the fridge and each appointment is about 3-4 weeks apart. My appointment for today was then cancelled as they suddenly could not locate the warranty on my unit. In this new development, it’s going to take 7-10 business days to “activate” the warranty, which they had previously recognized. The customer service rep was so rude. He also would not tell me his name and identified himself by the number “seven”. Spend your money elsewhere.

Called concerning new water filter for refrigerator that leaked water after installing. Called customer service. Rep was very rude, did not know if part had warranty or product knowledge, did not listen and dropped call after waiting 45 minutes.

Purchase in 2024, 6 months later the dispenser on freezer door cracked, they replaced and per tech it is defect in material being used. Now 6 months later it has done the same thing and Frigidaire is refusing to cover saying it isn't covered. They were not concerned that it makes their company look bad. I have had this brand all my life and will never purchase another frigidaire product nor will I ever recommend it. They should cover it since they know it is a manufacturer defect. Have filed complaint with the company as well as the Better Business Bureau. DO NOT BUY FRIGIDAIRE PRODUCTS.

I am so disappointed. Brought a Eventemp Frigidaire. First wheels on draws came off. The fan went out next. Now when you push for ice only crush ice works. Not even 4 years old. I expect after 8 to ten years but 4 years. For all this money.

Just bought refrigerator/freezer. First already not working correctly right out of the box. Second loudest refrigerator I have ever heard. The high pitched noise will drive you and your pets crazy. Third supposed to be no fingerprint unit. However, they didn't make the handles no fingerprint. The handles look like a toddler with jelly hands fingerprinting a mirror. Ridiculous. Buyer beware. DO NOT BUY.

I purchased a refrigerator in April of 2023. After 3 days, it didn't work. After a month I still have a broken fridge. The first repairman did nothing. For $1500, you would think you could get a fridge that cools.