Frigidaire Refrigerators Reviews

Our refrigerator has never worked since it was delivered. It has been 3 months now, and a technician has been out four times to evaluate and "repair" our refrigerator and freezer. The freezer and refrigerator never cooled after the "repair". Now the technician has ordered another part and we have to wait 3 weeks to have it "repaired". The agents have refused to connect me to a supervisor. However, they have offered an extended warranty for only $250. Really!

I have 2 Frigidaire refrigerators and paid good money for both about 4 years ago. The only complaint I have are the displays (control panel) I have to replace both of them each year because the led lights fade out then finally go out. You would think a company like Frigidaire they would make better products. It’s really a pain when they go out.

One of the worst refrigerators which Lennar Homes installed in their new constructions (maybe, they got in a cheap deal with Frigidaire). All the refrigerators installed in our community had several issues with this refrigerator model. I raised multiple complaints on my refrigerator and the service team replaced every single part in the refrigerator and it is still not fixed completely. Service team members are from external agencies and they wanted to show only a nice face to Frigidaire so they keep on ordering parts and replacing it instead of boldly saying the refrigerator needs a replacement. I'm super frustrated as the refrigerator stopped working for more than 10 days now and service team ordered for a replacement part which got delivered only yesterday and the service team does not have an appointment open for the next 5 days.

Purchased a new build home and with it we have a new appliances all new kitchen. Our refrigerator has been nothing but an issue since we moved in. Freezer door popping off do to cheap parts. Broken (damper) this from what are told regulates temperature. Everything in our refrigerator part was freezing. With no control to regulate it. Took 3 weeks for repairs. During the wait we were having issues with load engine noises coming from the refrigerator. As well as no water or ice being dispensed. Called on this and informed that the tech that would be coming out to repair first issue would have this added to his work order.

Bought a Frigidaire refrigerator and upon opening it the freezer door was badly dented. I was going to return the fridge to exchange for another but that was the last one. I really liked the size and the style of this fridge so instead of returning it for a full refund I called the company to see if they could ship out a new freezer door to replace the damaged one I just bought. They would not and you would think instead of me returning the fridge for full refund they would say sure we will ship you a new door but no this company is frugal as all get all!! No more purchases on anything Frigidaire!!!!

If there was a zero option, I would give it. Frigidaire's policy of requiring a technician to deem a unit unrepairable before a replacement can be processed is unacceptable when Frigidaire cannot say when necessary parts will be delivered to fix a refrigerator that has failed twice. Meanwhile, we are left without a working refrigerator and no idea of when it will be fixed.

If I could rate this company as a zero I would. Been without a fridge for five weeks. They can't get it fixed and keep ordering parts. They refuse to refund/reimburse me until they "TRY" to fix it one last time. This is the WORST company to buy an appliance from!!!! By the time they get it fixed the warranty will be ended!

Junk, never buy. Terrible. 2 refrigerators in 2 yrs leaked coolant, 2 fans stopped. Now thermostat. 3 times lost all food fridge, freezer. Hours on phone, terrible customer service, they lie, no supervisor, never reimbursed for lost food, or small compact refrigerator they said would pay for. Many attempts to repair, their contractors are useless. Won't replace until 3 attempts, meaning 3 visit to your home to fix which they never can. Never buy Frigidaire, trust me.

We bought a Frigidaire Top Freezer/Refrigerator in the late Spring of 2022 with a 3 year warranty, thank goodness. The first problem was getting the refrigerator doors to seal. There is a ridge at the bottom floor, in the middle, that was catching the refrigerator door at the bottom. That actually had to be filed down. The squareness of the doors to the frame was off and had to be adjusted by a warranty technician who ended up stripping two screws because he used a power tool to tighten the screws. The door seal still wasn't right (the milk was spoiling too quickly) and so I took it upon myself to adjust the doors. I had to buy two (next size up) screws (from Ace Hardware) to replace the two stripped screws. The seal still wasn't right to the refrigerator door.

If I could give less than one star, I would. I’ve never experienced such poor customer service regarding a household appliance. Less than 4 days after purchasing a brand-new Frigidaire refrigerator, the door seal needed to be replaced. The part was promised to be delivered within 3-5 business days. Turned out it was on back order and would not be delivered for another 21 days. My family had to go through the holiday with a refrigerator that would not stay closed. I would never recommend anyone to purchase a Frigidaire appliance. I wished I had read the other reviews before making the purchase.

Hello! Firstly I want to say their "deals" aren't deals. I had my eye on a beverage fridge for a long time waiting for it to go on sale, I got a email saying their appliances were on sale and I looked. It was the exact same price. They just bumped up the original price by $100 saying it was $100 off. I emailed about it and got no response. I eventually went ahead and put the order in because it's the mini fridge I wanted, I put in for a payment plan. They had me schedule my delivery date.. and since both my husband and I are not available 24/7 I had to schedule it out 2 weeks. The day finally comes and we get a call. We live in a military base so the driver had to show his driver's license to get on base. THE DRIVER'S ID WAS EXPIRED. They wouldn't have turned him away if it was. Maybe a day or two, they would have worked something out. Which means the DRIVER'S ID was expired for a while. How could you let your ID expire when you literally do that for your job?

Do not waste your time or money on this product. We bought a Frigidaire Galaxy refrigerator in October of 2023. Since then we have had to use our warranty several times for issues that should not be occurring. The issue is still not resolved. Food/drink on the door freezes. The water dispenser now stopped working. We are shocked. The warranty expired one month ago. All they offered is for us to buy an extended warranty. Why? Either fix or replace this unit. We are very unhappy, and angry because now we have to pay for the continued service.

My fridge ice maker broke exactly 14 months after the purchase of my fridge. Main Office is not helpful. They referred me to a technician locally and their technician charge me $399 for nothing and the problem is still not solved. Please please do not buy their product. This is a garbage company.

Absolutely disappointed with our purchase during Covid. Customer service was shut down with no recourse when called.. Unit has fractures all over the plastic on the shelf, failed door, plastics broke easily, rust forming after 2 years.. Unit is noisy at night. Model FFSS2615TP3. Granted it's not a top end model but door gaskets failed, shelfs failed. Unit is stress cracked at bottom, inside freezer and fridge.

Customer service is beyond horrible, my fridge isn't even 6 months old, they are refusing to send a tech even though it's still under warranty. Lost over 500 in groceries and they don't care, do not ever buy this brand.

The brought the wrong fridge and never changed it back. We spent at least 40 hours on the phone over the last 4 months. Their biggest trick is hanging up the phone on you. Worst customer service I have ever seen in my life…

DO NOT BUY FRIGIDAIRE APPLIANCES. This is by far the worst appliance I've purchased ever. The refrigerator started falling apart in the first 30-60 days. It was under the manufacturer warranty and they couldn't find a company to fix it. You end up on hold forever, getting disconnected, or no one shows up to actually repair it. This refrigerator has a faulty door (according to the repair person), it leaks, and the food goes bad because it won't stay cold. The lack of customer service is the most frustrating part. It literally is falling apart and no one from the company makes it right.

Frigidaire sucks so bad, I wish I could rate it a zero or negative number. We bought one of these crappy refrigerators about 6 months ago. The entire unit went dead on a Friday night. No repairman could arrive until the following Monday night. Then they discovered the main control panel was bad and had to order a new one. Here we are a week later, no panel, no fridge, no food because it all spoiled & it's very expensive. If I were in the refrigerator business, I'd have a 24-hour service center to ensure my customers were covered in an event like this. Not Frigidaire, they got your money and don't give a crap about you any longer. This is a horrible company than makes horrible products and they issue horrible service. I WILL NEVER LOOK AT A FRIGIDAIRE PRODUCT EVER AGAIN!!!

I DON'T RECOMMEND THIS COMPANY... We purchased a Fridge last year and either the compressor or fan is blown already. Call customer service and they're a bunch of fools no help because my warranty is a month over... so basically they sell items that only are built to last a year

I can't believe no paper manual is available for this refrigerator. Not everyone is computer wise and what happens if your computer goes down. This is 55 pages and to print it out is uncalled for. I asked the chat how do I stop the ice cubes for vacation time. She didn't know there are no instructions. This is a cheap item so needed by many.

6 months we got it. Air filter light came on tonight. I slid the lid open and filter had not been installed. I don't mind getting one but it hasn't ever had one. How much damage did it cause? Or shorten the life of their fridge?

The Frigidaire refrigerator that I purchased did not work. The freezer would not freeze it would only slightly cool. It took 3 weeks for them to get a tech out and once the tech came out, he discovered it was the compressor. The techs should have extra compressors available quickly. He said that it would be here Weds- Friday and it wasn’t. So then customer service told me that they didn’t have the part.

DO NOT ORDER FROM THIS COMPANY. Frigidaire has the absolutely worst customer service. I ordered a fridge a month ago and have had to call at least 20 times in the past month to figure out when the fridge is being delivered, and still to this day no one can give me a straight answer on when it will be delivered or even how to contact any of the delivery teams. Customer service has been dismissive and incredibly rude. They have messed up at least 6 times over the past month delivering to the incorrect state and not processing the new orders correctly and then RE-DELIVERING TO THE WRONG STATE. The amount of time wasted trying to track down this refrigerator that I still do not have is absolutely unacceptable and I am beyond unsatisfied with Frigidaire.

Home depot sells Frigidaires. Please do not buy a Frigidaire from anyone. 3 times in less than 3 months the tried to fix a refrigerator/ freezer that couldn't maintain constant temperature. Repair guy (contractor) should of told Frigidaire after the third time it was unrepairable and a new one should of been brought to swap out, no questions asked immediately. It's not clear why they couldn't fix it the first time? Very frustrating and thank god Home depot took it back before 90 days was up. Do your homework PLEASE.

Garbage Product and Garbage warranty service. Refer/freezer model FRSS2623A $1,200.00. First one delivered the water in door was not connected at factory and flooded the electronics in the door shorting it out. Appliance store had to deliver another one. Then, seal on water filter failed. Then ice maker failed. Then refer side either freezed foods and exploded soda pop cans all over inside or to was not refrigerating at all. Extended warranty cost $590.00 and warranty service is terrible too. Wait more than one hour on phone and /or use chatbot that is a mess which ended in “wait time is more than 10 minutes".

Buyer beware if you don't want to be in a situation like me then you will not buy anything from Frigidaire. I paid six thousand dollars for a dual refrigerator and freezer and the refrigerator started freezing everything on the top shelves. I contacted Frigidaire for repair appointment, and it took them 3 weeks to find someone to come out. Long story short today is November 10, 2024 and the refrigerator is still broken. They have sent at least 4 different companies who don't have any information about was was done previously. They have been here 8 times and just keep trying to replace parts without even knowing if they were already replaced. I am getting ready to call them into court over breach of contract. I requested a replacement several times but a little over a year later the refrigerator isn't fixed.

I do NOT recommend their warranty. They take forever to come out and then when they finally do and order parts. They will disappoint by canceling on you randomly and take an extra week to come out just to say they can't work on it because it's a 2 hr job they have other routes so you need to reschedule. Our fridge has been broken since mid September it is now November 8th. Very disappointed. I'm ready to buy a whole new fridge. I have ZERO faith in this company.

Hello, I'm a very unhappy customer of Frigidaire and this is a true and accurate summary of my troubles with a Frigidaire refrigerator that I purchased May 14, 2024, since the date of the purchase of this brand new refrigerator, it has stopped working on me twice, the first time, I loss all of my refrigerated groceries, inwhich was a very costly mishap, so it took me about 3 weeks for the first fix to be done, due to the part not being in stock, so I suffer for 3 plus weeks without being able to have refrigerated food, Josh the tech was very nice and friendly and did infact fix that issue, once the part arrived but now, this same frigerator has broken down once again but this time, I got food poisoning, due to it.

I gave one star but deserve none. Horrible service and products. Frigidaire, refrigerators are easy to break. That's is a fact. I am a property manager and Realtor I had to hear enough complaints. I called almost three weeks ago to use their services and send a technician to work on a 2022 refrigerator, frigidaire by the way, It does not have warranty, but I did not care I just want it fixed.

We purchased a Frigidaire Pro series refrigerator with a dripping water dispenser and very uneven cooling. Items near the sides and back will freeze. This was NOT resolved with a service call. The micro/stove combo has a tiny trim piece at the top and interior of the door. Only 1/16" x 30" long is exposed with pieces cracking off. A plastic piece at the hinge also broke At 18 months old, the repair will cost us $250. We are 65 years old and have been through several new construction homes. This is the poorest appliance experience we have had. If issues continue, we will replace them with a brand that we have had previous success with.

When we purchased our house, all the appliances were Frigidaire. So far, we've had to replace the ice maker which cracked, as well as a shelf unit that held a storage unit. However, at eight years old the fridge, a side-by-side model, still performs very well.

Absolutely garbage, I will never buy anything from this company again. Almost immediately after purchasing, the fridge started making a loud, humming sound, which eventually became a loud pop/bang and what I could only describe as a plane engine starting up. For over a year they came back several times and each time replaced a small part that had nothing to do with what was causing the problem. When I attempted to get it declared a lemon, they pulled a fast one and found some loophole to bypass it (the first several months the work was done through the Lowes coverage and not Frigidaire so they refused to count all those calls).

I purchased a Frigidaire refrigerator for $3,000, expecting a reliable, high-quality appliance. However, it's been out of service for over two months, and the experience has been nothing short of disappointing. The fridge broke down shortly after purchase, and I've been waiting ever since for parts and a service technician, all while Frigidaire keeps dropping the ball on updates and follow-through. Not only have I had to follow up continuously on my own, but there’s also been zero compensation or real effort to make this right. For an appliance at this price point, I expected much better service and support. This experience has left me without a functioning refrigerator for far too long, and I'm still unsure when it will be.

Less than a year and fridge quit working. It's now been 6 weeks and no resolution to repair or replace unit. Absolutely terrible customer service. I have tried to elevate the situation within Electrolux, but nothing has helped.

DO NOT! Buy or deal with this product or Frigidaire as a company! I purchased this product on August 17 2024, it lasted a month and 2 weeks! When you call to replace it, their policy is they have to attempt 3 separate repairs before they consider replacing it, leaving the customer with the inconvenience of dealing with a 3rd party repair service, I had food that went bad, and lost hours at work scheduling the repair service. Of course when the guy came to repair he didn’t have the part he needed so they had to order it! Then reschedule to come back out! Meanwhile I’m without a refrigerator!

I purchased in nov of 2023 for 1200 dollars! It stopped closing in 3 months. I have been calling them and they have deemed it unrepairable and will do absolutely nothing more! This is absolute highway robbery! I am a 42 year old widowed mother caring for my dementia ridden deceased husband's mom and work part time because I am a full time student! That 1200 dollars was a month pay for me right now and I must buy another one! How can a huge company like this get over 1000 1 star reviews and only 72, 5 star but still be making more than most of us will see in our lifetime!

The Frigidaire refrigerator I bought became defective (stopped working) within 6 1/2 months. I had trouble with Frigidaire service getting a service call scheduled on a timely basis. Then, after the service tech diagnosed the defective part, Frigidaire told me they ship parts in 7 - 10 business days (no overnight shipment). I don't think they care about customers because, who can go without a fridge for over 2 weeks (that's how long the entire process is taking). Also, the service tech told me he had replaced 4-5 of the same defective part recently. If that is 1 tech in my area, imagine how many are defective nationwide..

Absolutely horrible, we purchased a refrigerator in July and not even 2 months in, it stopped working. If I could give this a zero star, I would. It has almost been one month, and we still didn't receive the part for the refrigerator. We are a family of 4. With two young children and medication which needs to be refrigerated. I would never purchase this brand again. They suck

This was the most expensive refrigerator that we have ever purchased. The bottom drawer in the fridge would never stay closed. Replaced it and it still won’t. Several pieces of cheap plastic have already broken. The seal is broken and has to be replaced. The door flap design is terrible and broken. The compare works when it wants to. It will only cost me another $600 to attempt to fix it again. It is under 5 years old. Do yourself favor and never buy a Frigidaire. My repairman said I would do better to just buy a $600 fridge and donate this expensive paperweight. Their warranties are worth almost nothing. They will wait you out until they expire. As soon as we got it I had regrets. It was easy to tell that it wasn’t made well once we used it. The fridge freezes in the back but yet things mold over in two days due to the lack of seal. I will never buy anything made by Frigidaire again. Ever!

Save your time and money! They are selling junk refurbished appliances.. This the second refrigerator that I purchase over years the last about year then stop working.. I just purchased a new refrigerator May 15. It last 3 month and now bottom won’t get cold. Call them, they won’t replace it. Instead they trying repair guy out. Only to find out he don’t got the parts so I’m still waiting. It been over a month still with refrigerator

After 3 months of purchase our Frigidaire Gallery refrigerator the freezer went out. After 4 months of several technicians trying to fix, still not working. This morning there was water on the floor and the refrigerator is now not cooling and is now out. Total waste of money. Frigidaire does not care if their products are defective. The customer service is terrible and not helpful at all. There is no loaner or compensation. I will never buy Frigidaire again and will spread the word to all my friends and family.

I bought my Frigidaire refrigerator 2 years and 10 months ago. My compressor died on me. Customer service was no help to me. It would have cost $1000 to repair. I was told it was not worth it and I should buy a new one. That cost me 1400.00. DISGUSTING! DON'T BUY FRIGIDAIRE!!

Worst refrigerator ever, not even a yr old, on my 3rd repair guy. Wish I would have read reviews before I bought. There are literally thousands of reviews saying their appliances are breaking down before in under a yr and people are frustrated.

I bought a refrigerator. It was under warranty. I called to get it repaired and they don’t even call back. I told them I was reporting them to the BBB if I had not received an answer by morning. They told me it would be a month out. I have lost $700 in groceries. I would NOT recommend. It is under a year old!

I have a Frigidaire Refrigerator model FGHS2655PF5A which uses a ULTRAWF water filter. The instructions states to push the filter into the housing and to replace push it again to release the filter. This doesn't work. I have to call service to get the filter out of the housing which breaks the holding mechanism costing a lot of money to replace. This happens every time I replace the filter. I have been using Frigidaire filters but will be buying after market filters to save some money since apparently, it doesn't seem to make any difference. I am starting my research for a new refrigerator because I can't call service every time I need to replace the filter.

If you’re smart you will stay away from Frigidaire refrigerators. The worst repair support. My refrigerator is 5 months old and the ice machine has been broken for over a month. Good luck trying to get it fixed. They finally called me and told me they found someone to repair it only to find out i have to wait another 3 weeks for it to get fixed. Don’t ask any questions about your refrigerator cause they want the serial number in which they have right in front of them. I have to stand on my tippy toes or get a chair to actually see it since it’s inside on the top shelf.

Purchased Frigidaire refrigerator 2/24. In September it stopped cooling and freezing. Arrogant service tech came out after I waited at home for 8 hours. Said it needed a compressor and two additional parts. Told me he would be back Oct. 11-I think 16 days without a refrigerator is unacceptable. THERE IS NO CUSTOMER SERVICE. Not willing to pro-rate unit and end this nightmare. Will not give a replacement. I WILL NEVER PURCHASE FRIGIDAIRE AGAIN. Be warned, over two week wait for parts is unacceptable.

We have the professional series all freezer and all fridge. 3000 a piece. Pieces of crap. Fridge stopped cooling. Had it repaired. Broke again. Stuck with it because it’s made to fit our kitchen. Don’t buy Frigidaire ever!!

Purchased a Frigidaire Gallery refrigerator late July, 2024. (Two doors on top and bottom freezer.) Noticed in late August that my milk was rapidly spoiling. Thought it was bad milk. Then noticed my cheese was getting moldy and a carton of sour cream I had purchased 4 days prior was moldy when I opened the container. Purchased 3 different refrigerator thermometers over a week's time just to make sure I was correct that the unit was not keeping consistent temperature. I cold not get the temperature to go below 40 degrees (F.) I followed all troubleshooting advice in the manual to no avail.

This brand is worth zero stars. I bought refrigerator side by side. Start cranking inside after two months. They don’t want replace it or repair it five months now. They didn’t do anything, they send two technicians. Both of them said can’t repair it, it is so bad brand. Give your self a favor. Don’t think to buy it.

I have been attempting to get a refrigerator fixed for one month, still under warranty. A service person said I need a new freezer door, ordered 3 weeks ago, they never return or pick up calls. I will never order another product from Frigidaire.

I wish Frigidaire would take care of the customers. I bought a new fridge in April that stopped working in August. I have now been without a fridge for a month, while the service department gives me the runaround. They are supposedly going to fix it next month, which will be almost 6 weeks with NO fridge. I also sent a email to Frigidaire customer service and never got a reply. Make this right Frigidaire!!

I went through 2 Frigidaire refrigerators in 9 years, both with cooling and temp problems. I thought the first one was just a lemon and gave the company a second try and bought another one, and lo and behold, I had the same problem, so I will not be buying any of these refrigerators anymore! Totally dissatisfied. I lost a lot of money behind this.

To replace the 22 years old GE refrigerator I bought Frigidaire in 2022 Model FRSS2323AW. I did not connect water for ice maker, removed the icemaker basket and use the space for food. From very beginning I have to set temperature on highest settings, for freezer and refrigerator. The food in refrigerator on lowest shelf was freezing, On highest point in refrigerator there is an opening connecting freezer with the refrigerator, with a warning not to place anything in front of it. This is a lost space! To avoid food freezing on the lowest shelf I closed of about 75% of the gap on middle self with rolled up several sheets of bounty paper. For several days I measured the temperatures on all levels, and the fix is satisfactory. I think it is a shame to design such refrigerator.

We are limited to sizes. We have an old home so we picked the French door stainless steel with the freezer on the bottom ever since we got this refrigerator it has been junk. The two drawers inside fell apart. The wheels just broke off so you have to like pick the drawers up that would be the vegetable and the fruit drawers and now all of a sudden, when you open the refrigerator, the bottom part where the door closes inside is completely cracking and if you look under the doors, the part of the rubber insulation is just all coming apart. I mean it looks like a refrigerator that’s 20 years old. No I take that back because the refrigerator we had which is a Whirlpool that we moved into the garage is about 30 years old and I wish I had that back in here.

The Frigidaire refrigerator I recently purchased never worked. The process of claiming the warranty with the company was cumbersome and complicated. They finally gave me a debit card for the price of the product that cannot be used in stores, only online. My entire experience with Frigidaire was a complete nonsense. They lost a good customer. I will never buy a product from this company again.

We would give a no star review if possible. Horrible experience with this company not caring. Purchased a brand new Frigidaire refrigerator and within less than 3 months it stopped working. Had just went grocery shopping and lost over $300 in food. Live in NC, this was during the extreme heatwave too. Absolutely no way to store food nor provide cold drinks. Contacted Lowe’s and Electrolux, made a BBB C/O. Electrolux responded unprofessionally and W/O care. They consider the repair to be “enough”. Well my husband works hard and I am disabled. We were the ones W/O for almost a month before this piece of junk was even repaired. The technician even stated it was the refrigerator and basically this should not have happened. Tech came, ordered a part that took an additional week to arrive, then postponed the repair for another week. Total time was well over 3 weeks closer to a month. Unprofessional and unacceptable.

Customer service is NON-EXISTENT. Spent over 1 hour being transferred to different phone numbers, put on hold for 20 minutes at a time only to be told they couldn't help me with the status of an order. Was given WRONG phone numbers. Was told my order number was incorrect. I would give them a minus 10 rating if I could. Buy Westinghouse instead and save yourself the frustration.

Their refrigerators are JUNK...A year and had problems with the ice machine. There ice makers are garbage and hardly makes any ice and they said it's running good. Let it run for three days and all you get is 4-5 half glasses of ice for a dinner meal.

Run away from this company. After 13 months of buying brand new fridge compressors died. I wish I checked reviews before my purchase. They had garbage appliances and then they change the name but they are selling same garbage.

We bought a Frigidaire from Home Depot and there was a 48 hour return policy on it but we didn’t know that. The refrigerator is freezing our food in bottom 2 shelves. According to the repair man, this is a problem with this particular model. We called Frigidaire customer service which is all people from other countries and we cannot understand. A man named Summer and a lady named Jem from India were so rude and wouldn’t let me talk to a manager. Jem hung up on me and Summer just kept telling me he needed to confirm my address before I could talk to a manager. He said my address was wrong in their computers but they delivered it to the correct address.

My fridge was a few months old when something went wrong. It was under warranty. THE WORST CUSTOMER SERVICE EVER!! I figured it was a big name appliance so they would resolve my issue fast.... 6 weeks later I'M STILL WITHOUT A WORKING FRIDGE - I'm literally living out of coolers cooling my food with bags of ice - FOR A MONTH AND A HALF. They contract out with repair companies to fix their appliances, this repair company is an hour and a half away! They were booked 20 days out, when they did come they didn't fix it on the spot, they ordered the parts and it took TWO WEEKS TO GET THE PART then they tell me it's going to take 3 weeks before they can install the part because they are booked.

My refrigerator has had issues since day one. Due to life circumstances, I was unable to use the warranty within the year. My refrigerator did not blow cold enough air in the refrigerator. I had a technician come out to repair the refrigerator. The issue was the damper. The damper between the refrigerator and freezer is broken so it was opening and closing at the wrong time.

I purchased a Frigidaire side by side in November 2022. Since then I have had over 4 service calls and awaiting a technician as we speak. It appears that the temperature has an issue every 2 months or so. New parts have been put on it but I have yet to know how a new fridge feels. I purchased from Lowe’s and ordered a warranty (thank God). I wish I knew at what point I could get a replacement?

If I could give it a negative 0, I would. They are the worse manufacturers ever!!! I bought a fridge July 5 2023 and it stopped working July 10 2024. It just complete stopped. I called more than 10 times and spent hours and hours on the phone. They said they can’t do anything about it. They only provided a tech to give a diagnostic. I have purchased multiple parts….spending over $300. Now, after spending money and time every time a tech comes in…they said they can’t do anything about it. I am not done even paying this fridge and they can’t even replace it. $1900 gone to the garbage. Also, when I call they take an average of 40 minutes to answer. Save yourself money, time, energy, and stress. Do not buy Frigidaire.

I recently had a recall on the ice bucket compartment on my 2018 Frigidaire refrigerator. I ordered the item -it was sent to me but I am unable to install it or remove the old one. Customer service at Frigidaire refuses to help me and want to charge $100 for a service call!!!! Meanwhile people are choking and have lacerations from the pieces of plastic in the ice bucket. I am elderly and have issues raising anything with weight. The fridge is a piece of garbage- all cracked inside. I had one service call and the tech was very rude and had attitude. Wouldn't fix the slow movement of water from the spigot- said it was normal. VERY LAZY to do his job. STAY AWAY FROM THIS MANUFACTURER AS EVERYONE ELSE HAS MENTIONED.

Purchase July 6 from Lowe’s. Warranty issues with door not sealing reported. Factory Sent out a repair man July 17.1924. Repairman report back to Frigidaire that this not was not fixable. Still waiting Aug 29, 2024. Told Parts is in order and just have to wait this is their story. They said there was not a parts and not being made as of 8-28-24

If I could I would rate my experience as less than 1. I bought a Frigidaire GRSC2352AF3 refrigerator 14 months ago. It worked poorly the entire time we owned it, freezing our food in the refrigerator even when we had it set at the highest temperature. The interior lights worked intermittently and it stopped working altogether last night. It cost over $1300 and that averages out to about $100/month. Do yourself a favor and avoid purchasing a Frigidaire refrigerator. Ours was junk and because it was after 1 year when it stopped working, the company will do nothing to help us get it fixed. This is extremely lousy customer service and certainly speaks volumes about Frigidaire and the value they place in their customers. I will never purchase another product made by them and would advise you to do the same.

I have had my Frigidaire Fridge for about 18 months and just had a compressor problem due to the board connection to it. Come to find out it all was only warranty for a year. After spending about $3000.00 for it and no warranty on it. I understand things can happen but come to find out I have to buy the whole thing as one unit (compressor and board). Not a good plan for me. Never again will I deal with frigidaire.

We purchased our Frigidaire refrigerator French doors. It broke and they don't warranty within the first year. Frigidaire has not. I've been up to par with their products for the last number of years. We were told that they were great. The customer care was awesome and so on and so forth to find that. They have no customer care. They have no care in the world for customer products. This is ridiculous. I would not purchase this. In fact if I could give it back I would.

Frigidaire has been a nightmare. I bought a refrigerator and within less than 2 months it stopped working. I was sent a technician and my fridge needed a part. They did not have the part. I have spent the last 6 weeks waiting on a part to come in. They will not replace the refrigerator. The customers service reps are very rude and lack empathy, they do not want to connect you to a supervisor. I have also thrown out food that has went bad and have received no compensation as that is something that they do not do. I will be seeking legal council. Do not buy from this company.

I’ve had my 4,000 dollar beautiful Frigidaire refrigerator for 13 months. It started making a loud noise and turned out to be the fan. 753.00 was the cost to fix it. After much arguing they finally agreed to pay for the part taking it down to 330 dollars. So dissatisfied with this appliance and here I thought I was spending my money on a decent fridge. They make everything so poorly these days. How sad.

New Frigidaire Gallery Refrigerator was included in our new home purchased 02/2023. Started leaking water from indoor water dispenser. Cost 187.88 to replace water line that kinks and cracks as door is opened. Technician says this is frequent problem with this model. Seems like manufacturer would send recall and repair what is either a design or material flaw.

If I can save even one person a refrigerator nightmare it will be a plus. I bought a new Frigidaire Refrigerator. Woke up the very first morning and everything was frozen solid. A loss of $250.00 in food. After a few days of adjusting food placement and turning down the cold settings on their recommendation still freezing solid. After a hour on the phone they said they would send out tech in 2 weeks. Are you kidding me! Family needs food. Tech they sent comes says bad main board. Sent it back. It's new and that's not right.

I bought a refrigerator from Frigidaire and it went out and then they said they would send a technician. The technician got lost, he never came so they sent a second technician, that technician and it never came so then they sent another technician and that they could never came. Wow now I have a boat anchor, no refrigerator and no food and I'm in the middle of the mountain where I need a refrigerator to keep my food so I can survive.

On August 5, 2024, a service agent came out to repair my refrigerator. He was very unprofessional and rude. This same agent have been to my resident twice for the same issue that he refuse to fix, when it was explained to him what the issue was and that it was not correct the first time he became loud and aggressive saying that I was holding him hostage and he was recording me and he was going to call the police, I have NEVER had anyone talk to me the way this service agent talked to me. I felt threaten and violated in my own home. This agent should not be a representative for any company.

Stay away!! The build quality is garbage! We bought from Lowe’s and it has been nothing but a nightmare. I’ve never bought a new refrigerator that didn’t work. We are on refrigerator number 3 we’ll see how things go but it’s still has the same horrible build quality.

I am beyond frustrated. My brand new refrigerator stopped working about two month back. Frigidaire is continuing giving me run around instead of fixing the issue. Their customer service is horrible, they do not seem to understand what it likes not to have a working refrigerator for over two months. They are wasting time by sending poorly qualified technicians few times already. So far they were not able find the issue or part it required. We have been purchasing most of our food, water from outside which costing us hundreds each month. They never updated the status or contacted me to keep informed. It takes hour to get a hold of someone and often I needed to provide information to get an update.

My fridge broke down within 3 yrs of purchase in October 2023. Fridge Air fixed it for around $1000 and asked me to buy additional warranty for $219 each for the fridge and the freezer on the same day it was fixed which was October 19th, 2023. 9 months after the compressor was replaced, it broke again on July 5th, 2024. Technicians came twice to and told me that they would have to order parts and will keep me posted. Did not hear back from them. Called customer three times and the same answer. They don't know when they will get the part and that the technician would reach out. But neither happens.

Bought this fridge June 14th, 2024, brand new from Lowe's, and it's been trouble since, won't stay cold. I thought I was buying a trusted brand. Just wanted a regular, nothing fancy refrigerator, figured that would be problem free and work more than a month.

Horrible customer service. They push off fixing your appliances so long that you just pay a local company to come fix it. They do this on purpose. My fridge has been down for 1 week waiting on them and they told me I have to wait another week. And next week they'll probably say they need another week.

Bought a Gallery 4 door refrigerator in July 2023. Started having issues in October 2023, hasn't work correctly since. They have opened 11 service tickets, numerous technicians from 2 warranty companies, replaced numerous parts... and after last visit I now have a refrigerator that doesn't work at all... lost $$$ on food but no receipt on refund. I even contact the BBB (Better Business Bureau) Case #** April 2024. But apparently the company pays them too much for them to follow through. From website...3,601 total complaints in the last 3 years. 1,344 complaints closed in the last 12.

Customer service and company lacks ethics and fair judgement. We bought a new fridge from Frigidaire which was not working properly and has a manufacturer defect. Upon contacting customer support they said they agreed to provide with the replacement but won’t remove the fridge doors to bring it in our unit demanded us to hire installers otherwise they won’t provide the replacement! I have attached the screenshots for proof. If you don’t want to spend money for manufacturing defects then do not buy any products from Electrolux or Frigidaire

My Frigidaire refrigerator FFTR1821TS8 is approximately 5 years old. First year the top shelf on the door cracked at the attachment clip. Manufacturer sent a new one, which did the same thing within a few months. Duct tape to the rescue. Then it happened to the one in the middle of the door. Again, duct tape as I was not going to pay for something so defective again…the tape is better than the bad design. About 2 months ago, the plastic that held the deli drawer runner to the rear of the shelf cracked at the rear and the drawer collapsed. Then the plastic trim cracked on the front of the top shelf inside the fridge, I duct taped again.

So I purchase a fridge 4 months ago. Took the service guy 2 months to come out. When he did another month and a half for the part. Now they call me and said there's been a problem so now I have to wait longer. I have cancer. I've been putting ice in the fridge. I mean in an ice chest for over 4 months alone. That's over $350 in money to keep my cancer medicine cold. Why is this happening? What did I do? Your thermostat and your refrigerators you guys know about that. It's a faulty problem but yet you're still selling people the product. You will not pick my fridge up. You will not fix the problem so what am I out? $1,400 plus gas plus ice I had to go get for 3 and 1/2 months. The closest store to get ice to me is 20 mi away.

Model # FGHB2868TF7 - French Door Refrigerator. I had purchase a Frigidaire Gallery Appliance package in December 2021. The Refrigerator shelving broke within the first two weeks. It is very cheap and cheesy. The the motor went in the Freezer less that 6 months. I called and they only extended the warranty for 6 months. As of May 2024 the Refrigerator totally died, the Compressor and the Ice make and water valve went . Also I purchase the microwave which went too. They stated that the motherboard was bad. Frigidaire did absolutely nothing to resolve my complaints and basically said that they were out of warranty. No appliances should die within a 2 and 1/2 year life expectancy. I am trying to see how to file a class Action lawsuit because this is unacceptable and ROBBERY!!!

Horrible, horrible, horrible service. My refrigerator freezer doesn't work. Call many times, nobody come out. Begging for help, nobody seem to care about my concern. Call again after 3 weeks of trying and trying. Talk to a guy this time. He says he will help and put me on hold for over 30 minutes. I hung up and call again and realize they are close. He could have told me they are closing and call back tomorrow, but he didn't. I feel like crying because that was terrible of what he did. I wish I ask for a name. They should ban this company right now for everything.

Frigidaire refrigerators are junk! I bought it new from Lowe’s & have had nothing but issues since it was unboxed. 6 service calls to work on the ice maker & it still sprays water all over the freezer causing it to build up ice, then defrosts & ruins my food. Still dealing with this junk thing. I bought it in Sept 2023 and it’s now July 2024.

My fridge broke under a year old during warranty period. Called three times and waited for an hour hold. Scheduled two service visits with one cancelling because they do not service Frigidaire, the other not showing up. If I knew the product, warranty and service was junk I wouldn’t have purchased. I advise everyone to stay away from these products.

Do not buy Frigidaire products, they flat-out denied warranty service even though it was still covered, here is the proof. Mod: FFHS2322MS. Ser: 4A51810577. Do not deal with them!!! Do not deal with them!!

I purchased a Frigidaire Refrigerator from Lowe's and was told there was a one year factor warranty from Electrolux so I believed it would solve any repair issues. However, after 6 months, this unit stopped cooling and I was advised to call Frigidaire customer service for repair, which I did. I have called many times, sometimes waiting on the phone up to 45 minutes to talk with someone. So far, there have been four different technicians sent by Frigidaire to diagnose the problem. I listened to them report to Frigidaire's "master technician" on the phone after each call and seen their written reports.

Extremely frustrated with your product and horrible customer service! I will continue to write the following reviews on every app and website until this issue is resolved. WORST FRIDGE EVER!!!! Purchased 9/28/23; stopped working with a fridge filled with food on May 24 and promised a technician on June 4. She arrives then and says need to order parts and scheduled repair for June 20 (ridiculous!); no one showed. Rescheduled for June 27; no one showed. Parts here since June 30. Now told have to reschedule for July 2 and would send confirming email which has not been received!!! This is the poorest service ever. Do not waste your money on this. Horrid quality and even worse service.

Paid extra for overnight of glass for fridge on a rental property. Called when it was late and was told supervisor would call me back. Called when it didn't arrive, was told supervisor would call; no call. Called when I was told would be the next day (glad I paid extra money). Called when it arrived broken and was treated like a criminal by Sharifa and she started talking down to me like a child. Was told it's not their problem that Fedex broke the glass. Now on my 6th call to find get my money back or replace the part and want my overnighted money back

Bought a brand new Frigidaire refrigerator at Lowe's. Installed yesterday. Ran fine at first, but now it's been running for over 12 hours. There's an occasional "click" sound like the thermostat is trying to stop the motor, but it keeps running. Guessing it is broken thermostat, but BRAND NEW??? What kind of cheap plastic-parts crap did I buy? If this is how your new products perform I predict this thing is going to be an extremely regrettable purchase. So angry right now.

I purchased fridge in April, ice maker has never worked, repairman has been out 8 times and put 4 different parts on it. Customer service will not replace fridge under lemon law. They are trying to tell me they don’t have record of the parts, I asked to speak to supervisor and lady refused. She schedule another appt. #9. I would not recommend Frigidaire. The warranty is a sham.

We have a Frigidaire model FPRU19F8RFC. It is seven years old and now will need a $1,800 repair. The evaporator has such a small lumen that the refrigerant is now clogging it. The repairman says this is a common problem. This is an expensive unit as this unit is mated with the separate freezer. The drain area from the evaporator has almost rusted through at this point. You can see the tiny copper coolant tubing. Why they would use this size, escapes logic. Also note the rust around the drain. The cost of this repair averages out to be about $250/year to use this piece of junk. I could buy a cheap new refrigerator for about $400. I could have bought three of these over the last seven years and still had money left over. It is ridiculous that these units are made so poorly. Do not buy this style of refrigerator from Electrolux.

2 year old refrigerator quit working completely and warranty is only a year. What a joke of a company. Do not buy this brand. Boycott all of its products. Call the company and I get a robot and a 20 minute wait.

We had a terrible experience with our appliance issue and warranty from Frigidaire and Electrolux? We had 3 months left on our warranty when it broke. 9 tech visits, dozens of customer service calls and canceled/rescheduled appointments, and 6 months later they tell us they will not honor the warranty because it is expired. They offered a small rebate on a new refrigerator if we wanted to buy one. No thanks! This $1330.00 one was less than one year old! Other than never buying Frigidaire products again, I am wondering if we have any recourse?

After owning a Frigidaire gallery refrigerator for 4 years, the entire seal system went out. Most manufacturers have a 5-year warranty on this system, but Frigidaire only offers a one year warranty. Unfortunately, I purchased another Frigidaire Prr model refrigerator. After 8 days, this refrigerator stopped cooling. After much arguing and having them leave me for 3 1/2 months without a refrigerator in my kitchen, Frigidaire finally replaced it with a minimum rebate. Not worth the rebate, the aggravation, the stress, and the toll it took on my life to live without a refrigerator in my kitchen for 3 1/2 months. I want to advise as many people as possible to stay away from purchasing products from this company.

After years of always having to buy used appliances, we purchased this brand new Frigidaire Gallery Series refrigerator as part of a four-appliance package deal through Lowe's in April 2024. First of all, it took 10 days for it to be delivered (more of a Lowes issue). About six weeks after installation, we started getting an intermittent "HI! error code on the freezer, which became more frequent. We tried all of the troubleshooting options including a hard reset. First, we called Lowes, but since it was more than 30 days, they would not take the refrigerator back, and they said we would need to contact Frigidaire for a warranty claim. After waiting on hold with Frigidaire for about 50 MINUTES, I finally spoke with someone from what appeared to be a non-US customer support center. They scheduled a service call for the next day.

I just bought a new fridge. The freezer is barely cold and but my fridge part is freezing everything. Milk, waters, and a couple of other items just froze. Tried to talk to customer service. I waited an hour for them to just answer and hang up right on me. I’m trying to get my refund and never do business with this company Frigidaire again. Thanks for wasting my time.

Terrible experience. We bought a high-end Frigidaire refrigerator a few years ago and it has been a total lemon. It was out of warranty after a year and we have had to have over six service calls. The customer service is in a foreign country and not at all empowered to help get you repairs. I've been gaslit about so much with this product that I’m going to go to the press to make sure others including consumer reports know how awful this refrigerator is and what a shady company they are. 100 percent shady and poor products.

Wish I would’ve kept my old fridge. This new one barely has any features & is way too loud. It makes popping/clicking sounds on & off that I was told is normal & I’ll have to deal with indefinitely. Customer service is a nightmare as well, good luck with any problems/questions/concerns you may have. I spent in total hours on hold and spoke with numerous customer service reps... just to get my needs NOT met!

We purchased a refrigerator in January, immediately started having issues with the ice maker. I called to get repaired and they sent a tech out. Took a while for them to figure out the fan quit working, they had to make several calls to even get this far as they didn’t know how to operate the refrigerator. A part needed to be ordered, after a week or so they called, said the part was in and set up time to repair. Got to the house and said they sent the wrong part, so here we are a month out and still no Icemaker. Called Frigidaire again and was basically told nothing they could do because the part ordered was still not in. Not concerned at all about the fact they are selling inferior products for a lot of money. Shop for a different product.

I’d rate my experience less than 1 star if I could. I dissuade you from buying from this company. The ice and water dispenser stopped working on my fridge. The company keeps sending techs - 4 in total now over the past 4 months and none have repaired the fridge and each appointment is about 3-4 weeks apart. My appointment for today was then cancelled as they suddenly could not locate the warranty on my unit. In this new development, it’s going to take 7-10 business days to “activate” the warranty, which they had previously recognized. The customer service rep was so rude. He also would not tell me his name and identified himself by the number “seven”. Spend your money elsewhere.

Called concerning new water filter for refrigerator that leaked water after installing. Called customer service. Rep was very rude, did not know if part had warranty or product knowledge, did not listen and dropped call after waiting 45 minutes.

Purchase in 2024, 6 months later the dispenser on freezer door cracked, they replaced and per tech it is defect in material being used. Now 6 months later it has done the same thing and Frigidaire is refusing to cover saying it isn't covered. They were not concerned that it makes their company look bad. I have had this brand all my life and will never purchase another frigidaire product nor will I ever recommend it. They should cover it since they know it is a manufacturer defect. Have filed complaint with the company as well as the Better Business Bureau. DO NOT BUY FRIGIDAIRE PRODUCTS.

I am so disappointed. Brought a Eventemp Frigidaire. First wheels on draws came off. The fan went out next. Now when you push for ice only crush ice works. Not even 4 years old. I expect after 8 to ten years but 4 years. For all this money.

Just bought refrigerator/freezer. First already not working correctly right out of the box. Second loudest refrigerator I have ever heard. The high pitched noise will drive you and your pets crazy. Third supposed to be no fingerprint unit. However, they didn't make the handles no fingerprint. The handles look like a toddler with jelly hands fingerprinting a mirror. Ridiculous. Buyer beware. DO NOT BUY.

I purchased a refrigerator in April of 2023. After 3 days, it didn't work. After a month I still have a broken fridge. The first repairman did nothing. For $1500, you would think you could get a fridge that cools.

What a terrible company (Electrolux/Frigidaire). For a year we’ve had food freezing in our fridge (side by side). Many contracted techs, they had wrong number for our appliance store as it’s certified with Frigidaire. It’s not fixable and after months of this, awaiting a full refund. Terrible customer service and a terrible product. Lost lots of $ on spoiled frozen food.

Less than a year ago we bought a side by side Frigidaire refrigerator with ice and water in the door. Immediately after the installers left I had to call them back as the entire refrigerator seal was not sealing at all. They told me to hold a hair dryer on the entire seal which took a long time and did not work. They returned about a week later and installed a new seal. Again I had to hold a hair dryer all along the seal. This time it worked, but took a couple hours to do it. Also the plastic covering does not come off completely leaving little pieces of plastic sticking out all around the outside. Just enough to see but not to get off.

I have replaced the two shelves twice since I purchased my refrigerator. Each time totaling $119 plus shipping which comes out to approximately $140 each time. Frigidaire wouldn't even waive the shipping. The shelves are expensive and are made of a very poor quality product. They crack easily. I can't wait until the whole thing stops working so that I can replace it. I would not recommend the Frigidaire brand to anyone. A unhappy customer.

What a nightmare! We have had NOTHING but issues with this Frigidaire refrigerator!! Save yourselves! Do not purchase any of their products. I trusted in Frigidaire for years but I will NEVER buy another Frigidaire product again!!!! I am beyond frustrated. Our refrigerator just beeps constantly, this is the second time in less than a year we had this problem. They put a new motherboard in it before but, of course, the warranty has run out and now I either have to purchase a new warranty or pay out-of-pocket for someone to come fix it! This is not the only issue we’ve had and we’ve only owned a little over a year! It’s sad how this company has let their products go to trash! Never ever again. Unfortunately we purchased mostly all Frigidaire products for our home so I can’t wait to see all the issues we’ll be having!

We bought a new house which had this fridge installed. A little over 4 years later it began freezing groceries no matter what we set the temp at. Then the temp varied from 20 to 42 degrees, again no matter where wet the temp. So far we have wasted over $2200 dollars with control board, thermistor, evaporator, and condenser with no change in performance. We have not been able to use this unit for 7 months now. I have called and chatted with Frigidaire over 10 times and no help, I even sent a letter to corporate, no response. Calling frigidaire for help is a waste of time, difficult to actually talk to someone, and impossible to get any technical help. We will never again buy a frigidaire product and encourage anyone reading this also to not do so.

DON'T BUY!! Bought in Aug 2023, it's been out over a month. The only service I've received is "I'm sorry for the inconvenience!" Asked about all spoiled food and of course not even a question! They don't care that you cannot go grocery shopping unless it's everyday or how expensive it is to eat out. They got their $ and don't care about customer.

I can't believe this is an actual production appliance. Loose, wavy metal finish in front. The back looks like a thin piece of oversized scrap. Runs very loud. Doors can NOT be adjusted and do not close properly. I can't believe I gave up an old fridge that was infinitely better for this garbage. It is ugly and barely functional. A waste of money. The stove is not much better either.

I will never ever buy a Frigidaire appliance again. This is the worst company I've ever had to deal with. I have been on the phone for hours with their moronic customer service team trying to get the correct size oven racks for my brand new, never used Frigidaire oven range because the ones that came with it were too big. They refuse to send them unless I pay $150 for each rack. That's half the cost of the oven itself for a part that they added incorrectly. This is the worst service I've ever experienced. I've spoken to four people two of which couldn't understand what an oven rack was. Don't waste your money with these people.

BEWARE... DO NOT BUY FRIGIDAIRE PRODUCTS!!! If I could give them less than one star I surely would!!! We bought a brand new Frigidaire "Gallery" Refrigerator And since day one we bought it of November 2023 we have had water pouring out of the front of the refrigerator which will damage the stainless steel finish If you don't get it up immediately. Contrary to popular belief stainless steel is not stainless and water running down the front of your refrigerator will leave streaks in the finish of it! They have sent Service Techs out to our house six different which has caused us to lose wages 6 days to be here!

I purchased my refrigerator in September 2022. It is now April 2024. Twice a technician has had to come out because the first time the compressor went out and this time the appliance mechanic said there is a Freon leak somewhere in my refrigerator and it cannot be repaired. It is no longer under warranty because I had a one-year warranty. He said it may last one week or two months but there was nothing he could do other than have me buy a new refrigerator/freezer. This is completely unacceptable. What kind of company makes a product that only lasts about a year and a half at a $1300 to $1400 cost. I am beyond livid. This appliance is garbage not to mention they charged me $108 to come out to service it to be told they can’t fix it. I was not refunded my money.

We purchased the Frigidaire upright single-door fridge and freezer with the trim kit as a package in late 2019. The stainless-steel doors make the units look really nice and expensive, similar to Sub-zero or Thermador models but at 1/3 the price. Almost immediately, I noticed these units seem to be almost always on, meaning the units were cooling. I thought that was a normal thing for these units. The refrigerator gradually started getting worse. The evaporator thermostat failed on both units right after the warranty expired! I was able to replace both of those by myself. During Thanksgiving (2023) after returning from a week-long trip, all of the food in the refrigerator had frozen! We called the Frigidaire service center (really Electrolux since they're manufactured by them) to have a tech come troubleshoot.

I purchased a Frigidaire Refrigerator and Freezer side by side at a cost of $2,823 each plus $544 in trim from Spencer's Appliance in Scottsdale, AZ in November 2022. Paid a Contractor $4,000 to refurbish the kitchen area for the "built in" look. Total Cost $10,190. We were out of town during installation and returned in January of 2023. The Refrigerator compressor went out in August 2023 and was replaced by Gold Wing Appliance in Mesa, AZ, the authorized repair company for Frigidaire. The compressor went out again in September 2023. Fast forward to March 2024 and the Fridge won't cool below 60 degrees. Gold Wing says they can't fix the leak because the Freon lines are not accessible.

We purchased our refrigerator 7-30-22 and within 5-6 months noticed the inside led light would flicker and go off. Also noticed that the refrigerator itself stopped working, so I unplugged it and plugged it in and it was working. Still would notice led light flickering more while opening and closing the door so I replace the light and didn't make a difference. At the 1 yr mark, the fridge would sometimes stop working and I would unplug it and plug it in and it would work. At 1 yr 5 month mark the freezer and fridge was not working much at all so I call extended warranty and they replaced the panel assembly for light, door switch and temp control and small harness and when that didn't fix it they said the problem was a poor connection inside fridge and was not able to fix it. Come to find out this is a very common problem with this company. Waste of money for a fridge that was failing within a year.

The Frigidaire Professional was made with a terrible flaw the company is well aware of apparently. A cavity in the back a void area where they are not properly insulated is causing full freeze ups in the back surrendering the fridge absolute trash. Unless you have an extensive warranty, throw it out. This company has put a blind eye to it and refuses to take any responsibility. Keep looking folks, I wouldn’t Recommend these fridges even if I was paid to.

We purchased a new house and it came equipped with new Frigidaire appliances. There has been several issues with our side by side refrigerator. The inside of the door has rust on it. The doors were uneven and would not shut correctly. Keep in mind, this was a brand new fridge with a one year warranty. Within 6 months, the inside of the door has a lot of rust. I put in a claim to the company to be told that it wasn't covered since it was "cosmetic". There should NOT be rust within months of purchasing this. These products are pieces of junk.

Whatever you do, please please please do not buy a Frigidaire refrigerator. Electrolux is the worst. READ THE OTHER REVIEWS!!!! I’m so discouraged that I can’t explain. Just don’t do it, no matter the price or sale.

We closed on our a new construction home 12/21/21. It came with all new Frigidaire Gallery appliances including a 26.8 stainless steel French door refrigerator. I was excited to have all matching appliances for the first time. In 4/8/24 the freezer stopped working. To repair would have cost $1600. I am now having to buy a new refrigerator and will no longer have matching appliances. I wonder how long the other Frigidaire appliances will last?!? I will not buy that brand again.

We bought a Frigidaire refrigerator in 2020. It worked fine for a couple of years until the top hinge pin holding the mullion (the divider between the doors) fell off. When this happened, the refrigerator door would sometimes not close correctly. The refrigerator was still under warranty with Assurant, but they denied the claim saying the problem didn't interfere with the operation of the refrigerator. But it did interfere with the operation of the refrigerator because if the door didn't close properly and no one noticed, the cold air would leak out and potentially allow our food to spoil. Several months later, the bottom hinge pin fell off. Assurant again denied the claim. The tabs holding the hinge pins on are broken and apparently you cannot buy replacements. The mullion is very unstable and wobbles when opening and closing the refrigerator door. It is only held on in the middle now. Although this refrigerator is still under warranty, we are going to have to buy a new refrigerator. What good is a warranty if the company won't honor it?

I bought a refrigerator model number FFTR1835VW6. Thinking it was a good refrigerator, because my other Frigidaire was 25 years old and was still working when I had to get rid of it because of rust. It worked for 3 months and made some noise and quit working. So I call a scheduled appointment to have someone to come look at it. I had taken off work and they had to reschedule because of weather. So I made another appointment and someone was to come and look at it between 12 and 4 PM a week later. I work 1 hour away so that day I was going to work till 11:00 am and meet the technician to check my refrigerator. The repair company called me at 10:00 am told me they were on their way. I could not get there in time for him, so we had to reschedule again. So we rescheduled and again I had to take off work a half of day to meet someone here between 12 and 4. We have had no refrigerator since December.

We got a brand new Frigidaire refrigerator almost a year ago. It has not worked at all for any extended period of time. We have had at least 4 factory authorized service calls including a circuit board replacement, a new compressor, and some ice maker kit. After this last visit, the repairman asked for a replacement which Frigidaire rejected and said they want a different technician now. We’ve resorted to using an old mini fridge in the middle of the kitchen just to keep our food from going bad. Stay far away from this brand as it is junk and Frigidaire will do absolutely nothing to support their product. As of now, no response from them. This is unacceptable.

These are absolutely terrible products!! Buy at your own risk! A refrigerator should last longer than a year before breaking. Currently four years and it’s already broken down twice. Had to throw everything out both times, do not buy a Frigidaire whatever you do! I wish it would let me leave zero stars!

Bought my Frigidaire about 4 years ago. Now I'm having cooling issues with the bottom main part of fridge. Cleaned the coils and no change. Really liked the look of this model Frigidaire and it went great with the rest of the kitchen. Now to have it looked at and repaired will probably cost as much as we paid for the fridge. Very disappointed after only 4 years this shouldn't be happening. If it was 10 years I couldn't complain. Going to have to look at other manufacturers products and see about another brand.

Purchased a new Frigidaire with ice and water in door and the drawer between the freezer and refrigerator less than 3 years ago but more than the warranty period. Had all sorts of high temperature warnings over the last few months. Call the repair guy, then another repair guy than four other repair guys and no one will work with frigidaires. The customer service is completely useless. Now. The refrigerator isn't working at all. I believe the compressor is blown so after spending a few thousand dollars and 3 years I've got essentially a big lump of plastic and aluminum sitting in my kitchen. The company absolutely refuses to stand by its product at all. I would never buy another Frigidaire product.

My ordeal began back in October of 2023 when we purchased brand new. Water was dripping from the dispenser 24x7. I lost count on how many service calls we had, but believe it was around 10. Countless conversations with customer service which is off-shore by the way. NOBODY to speak with in America which is frustrating. Service techs replaced all the parts affecting the dispenser which didn't solve the issue. The doors are out of alignment and no matter what adjustments the tech made, he could not get them to align. He stated the entire chassis was out of alignment. According to Frigidaire, this is cosmetic and will not replace. Disappointing for a $2k appliance. I recommend not buying, but even worse is lack of customer service.

I purchased a 20 cu. ft. top freezer Frigidaire refrigerator 9 months ago, and have had food continue to freeze in the fridge, no matter what I do. The model # is LFTR2045VF. The only places that don't freeze are the crisper drawers and the center deli drawer. I have turned the temperature to warmer by almost 50%; have bought thermometers to try and monitor the worst areas; I have covered food items with towels. It's a new refrigerator and I shouldn't have to do that to protect my food from freezing.

I purchased this top freezer Frigidaire model FFHT1814WW refrigerator Oct. 23, 2023. After five months, the freezer malfunctioned because of a leak. It will take 10 days to get parts. Now I'm wondering how long this refrigerator will last. I am disappointed in the quality control. Update 3/17/24: Refrigerator is failing slowly. Just spent $17 for ice to help save my food. Waiting for parts.

Went to Lowe's with my son and his family for a new refrigerator. Didn't have it but 7 weeks and came home it was warm and his food was spoiled. Lowes would do nothing. It was the reason they got a new refrigerator because the old 1 wasn't keeping food cold. Had to call for repair on a new unit. It took 2 weeks for repairs and no fridge in the interim. Now here we are 5 months later and the compressor goes on it. Another 2 weeks with no refrigerator. They have children. Who can afford to keep eating out. They don't care.

We purchased a Frigidaire Gallery Refrigerator, just about a year ago. We experienced problems from the beginning but, the store we bought it from gave us an extended warranty. We were told that the drawer which broke is (2 months out of the warranty) not covered. I contacted Frigidaire. They told me, they could sell me a new drawer. They refused to replace it because it was outside the warranty. The drawer is a poor design. We will never purchase another product by Frigidaire.

WARNING!! Everyone that has the large Frigidaire Professional Series, get a warranty ASAP!! We have been without a Fridge for 3 months and after they came out 8 times in the last year, they deemed it “unrepairable”. Our freezer went out last summer and we have spent over $1K in repairs. They are highly unprofessional and we have been fighting with them so long. Today, we got a 20% rebate on a new unit which is around $3K. Yippee.

I call Frigidaire replacement parts department for a freezer door shelf replacement. Their cost $82.52. One of the three bottom bin shelves. Similar shelves on Amazon ranged from $10.00 to $16.00. Amazon information and photos leave some uncertainty. But, it looks like it will work. I can return the shelf if it doesn't fit. Caveat Emptor.

I bought the Frigidaire pro series side by side fridge/freezer in December of 2023. The ice maker hasn’t worked since I’ve had it. 2 technicians came out and told me the freezer was bad. It has ruined my floors from leaking water. 3 months and I still haven’t got a replacement. I was told that I had to pay for it to be installed if it ever arrives?? I’ve already had to pay for it to be installed once. I do not recommend frigidaire.

Aug. of 2023 purchased a Frigidaire Gallery, and it has been freezing our refrigerator food, in the drawers and on the shelves ever since it was about 2 months old. We have had 4 service calls, they have replaced the same panel every time, and it works for about 2 weeks and starts all over again. We have frost build up in rear of fridge, along with ice cycles in back of freezer. Water leaking from water dispenser, lines and valve were also replaced, still leaking. Frigidaire does not stand behind their products, they just keep throwing parts at it. It cools my entire kitchen like an air conditioner.

From day one (2022) refrigerator freezes food. Freezes food everywhere. The fresh produce drawer up on the top shelf. On the bottom shelf. Everywhere!! Tried the different settings and procedures recommended by the appliance store. Nothing works. Fresh food drawers broke within the first year. Complete garbage. Would not recommend Frigidaire to anyone.

Purchased 11/2023. Hasn't worked from day 1. 3 techs and 3 companies tell Electrolux this but they still want to send more. It's 2/13/ 2024 w/ NO RESOLUTION! Been on hold a total of 5 hours in last 2 weeks.

Found these indentions when we moved the fridge and a window beams down on it. Called and was told it was an installation problem. I told them it could not be because they were in a perfect line and height across the bottom of panel. They said they couldn't do anything about it even though it was under warranty. We just bought it in November.

I bought my refrigerator 3 years ago and spent close to $2,000 on it. The ice maker stopped making ice and I had a repair person replace the unit of course at our expense. Within a weeks time from the ice maker breaking down the compressor went. We had leaking water through the floor and into our basement. The repair man said the cost of repair would be almost as much as buying a new refrigerator. I called customer service because the product was only 3 years old and spoke to a manager. They said they would not help us at all with anything as long as the product was no longer under warranty. They reiterated time and time again that they didn’t have to help us in any way.

I bought 4 Frigidaire appliances during the Black Friday sale. I didn’t get my product until February due to shipping issues. I called to explain that to the promotions department. They refuse to provide an exception in this case to allow me to get the rebate they offered during the Black Friday sale event. They claim rules are rules and we don’t provide exceptions. Never trust them again!

Our Frigidaire side by fridge and freezer did not last two years. It currently needs a nearly 900 dollar repair and was an absolute disappointment. Take heed to the multiple poor reviews of Frigidaire and avoid their products at all costs.

On June 9, 2023 we purchased a Frigidaire refrigerator from Lowe's. After 5 service calls it was deemed unrepairable and was returned. Lowe's changed their policies and would not do an even exchange so we had to purchase another refrigerator and wait for our refund. Within 2 days of purchasing the replacement the new refrigerator had thick ice on the back and water again on the freezer door. We purchased this refrigerator on January 11, 2024. The tech came out last week and said he would check and see what he might be able to do with it. Today he called to cancel the service call we had scheduled and said that it was an issue with the insulation and there was no fix for it. I told him I wanted it deemed unrepairable so I could get my money back and he said no. He also lied on the notes that he turned in saying there was nothing wrong with the refrigerator. As you can see in the pictures provided, that is another lie.

I purchased my side by side refrigerator and took delivery on 12/7/23. By 1/27/24 the freezer stopped working completely. Since it was a wknd I had to wait until Monday to give any service. They can't find anyone to come and service it so I'm stuck. On top of not having a freezer every 60 seconds the alarm goes off - to remind me the freezer is broken. Very unsatisfied!!

This is my second Frigidaire refrigerator. First lasted over 17 years. Bought a replacement June 2023. Early January 2024 Fridge began making loud noises from a fan. As it was a Saturday had to wait till Monday to call customer service. Called but had a 25 minute wait for tech. He had me unplug the fridge and then plug it back in. The noise stopped. Thought all was good. He gave me a ref # in case it reoccurred. Within 3 minutes it began again. Called back and waited over 20 minutes for a tech. Got the tech. They said they would call the local shop that handles warranty work and the shop would call me back with an appointment.

We purchased our new refrigerator in April of 2023. We had a big Kenmore that had no issues but was looking to go energy efficient. BIG MISTAKE! The night of Thanksgiving it woke me up beeping. The temp was high "HI". I tried all the trouble shooting steps found online but nothing helped. I packed my fridge with ice packs to help get it back down. I called Frigidaire. They said the service provider would be out Dec 7th. No. The service provider called me on the 7th to schedule for a week later. They came the 14th. Could not really find the issue, gave us some tips.

My newly constructed townhouse came with a new Frigidaire refrigerator. That was June 23, 2023. The refrigerator has not worked even after service. Frigidaire still has not replaced my unit. Over 6 months without a refrigerator.

I bought a refrigerator and in less than 2 weeks it needed repairs. Had tech come out and repair it and warranty did not cover parts even though faulty control panel was the issue. Filter and housing froze and broke and now I gotta pay more. Outstanding. Come get your useless fridge back.

Buyers beware! Frigidaire manufactures some beautiful refrigerators with nice features at a decent price. Unfortunately ours only lasted 2 years before an electronic panel went out that controls the evaporator fan and compressor. The repair would cost well over $1k for what I consider a still pretty new appliance. Repair person who works on several brands explains that unfortunately this is common on many of Frigidaire's products where the electronic boards go out making the appliance useless. The repair of this nearly nearly new appliance was not worth it for our family, so we decided to buy a new refrigerator from a different brand hoping for more dependability.

Updated on 04/16/2024: After months of calls and online chats with Frigidaire telling us the same thing over and over again. We finally found someone on our own to come fix it. The repairman found even more missing valves in the back that weren't even installed. Thankfully he fixed the fridge or at least we hope. The problem now is the fridge is fixed and now our water line is messed up. (That is not Frigidaire.) We bought this brand new fridge about 10 months ago now, and have yet to use it in its full capacity. Now waiting on a plumber to come fix the water line. I just wanted to express my full frustration. I know it's a small thing compared to all the world's problems, I understand that. The back panel of a BRAND new fridge was leaking and missing components. Again I repeat. Do not buy a Frigidaire refrigerator and if you do I hope you don't have these problems.

Bought this refrigerator January '23. November, everything froze up. A few days before Thanksgiving, bottom is 79 degrees. After 3 service calls, wait weeks for, same issue again. Dec 26 is next appointment l.

Frig delivered in May 2023. Worked great for 6 months. Came home one night and no power. Checked outlet/breaker, all fine. Won't power on. Called Frigidaire for service. Sent me to local repair house who said they were booked and could not get to me - had to go back through phone circus for another dispatch. After a week, they tell me no service providers in my area - they have elevated my issue and I have to wait 3 more days for them to get back to me. No frig/freezer/ice/water in the house for 2 weeks now. Will be Christmas without a frig. Supervisor can't pass me up to someone who can help me - no one else to call.

Frigidaire refrigerator have had trouble with icemaker since purchase, now refrigerator not working after 5 months, and the Electrolux service repair has extremely poor service. They have been out twice and still not working, not worth the cost of warranty.

Bought a new Frigidaire refrigerator - didn't work the day I got it. I had to wait 10 days for them to send their tech to look. He couldn't fix it - said there was no coolant in the system. It's been 12 days since then and I've been on the phone for 30 minutes waiting to find out when the next tech will be out. Today is 12/12/23 - the tech won't be out until 12/29/23. I bought the refrigerator 11/16/23. I will never buy a Frigidaire appliance again!!

Bought this fridge 2 months ago and am on my 3rd service call. It's a piece of crap. Don't buy Frigidaire!! Overfreezing, door not closing properly, now error code and constant beeping. Terrible and frustrating experience.

We purchased our refrigerator April 16, 2023 and November 19, 2023 our freezer stopped working. On November 20, 2023 we called Lowe's and was told we would have to contact customer service with Frigidaire. We called them and they told us to unplugged the refrigerator and wait about 10-15 minutes and it should reset itself and start working. In fact this did not work, it caused the refrigerator part to stop working as well.

I have been reading reviews on the Frigidaire refrigerators and my complaint is almost identical to the others. The refrigerator went out after only a few months and we had to throw food away. A service tech came out and "fixed" it. The next problem was the fan making a huge noise, that took twice to fix. It turns out the ice maker water will leak and freeze over the fan causing the noise. Two fans later, that is resolved, but now the ice maker is not working and it has had three new ones! So far the company has spent so much in repairs on it they may as well have replaced the old one. Please read all the reviews. The complaints are almost identical to mine. Frigidaire is NOT a good product and the customer service is horrible. Don't do it!

We purchased our Frigidaire refrigerator in January of this year. Didn't work, 8 service calls and continuous contact with their "hot line". Lost freezer and refrigerator food. Management needs to first know if the unit works or not when it leaves the factory, I don't care where it is made! Their customer service system is broken. They just try to get through the call without resolution. They finally replaced the one that didn't work, 10 months later!! I could have been made a satisfied customer with better communication.

I had a spill on the long glass shelf in the fridge. It seep into the seams between plastic and glass. There is no way to get at the spill because there is no room to get into the crevices. After a while, the spill caused an odour which has been difficult to remove. A major design flaw. I’m sorry I bought this fridge.

We purchased the Frigidaire Fridge in December 2023, after 5 months of used the cooling system went off, Replaced Compressor and motor that lasted for 4 month then Freezer Heater broke, stop cooling the fridge, replace the freezer heater, One month later again the cooling system stop, 9 November they changed Motherboard and Freezer heater lasted for 3 days, now there is no cooling. in the Fridge. I will not recommend anyone to purchase Frigidaire Fridge.

We purchased a Frigidaire refrigerator a month ago. It did not work correctly on day one. It freezes everything in the refrigerator. Even with the setting for the refrigerator set at 42 degrees, the temperature inside is 22 degrees. We called Frigidaire and they said they will send the information to the Escalation Team and they will contact us within 3 business days. They did not call. We called them back and they said that they will send the information to the Priority Team and they will call us back within 2 business days. They did not call.

I Purchased on July 10, 2023. Broke October on October 29, 2023. I suspected a malfunction in the freezer, as I noticed an unusual smell emanating from my food. Upon closer inspection, I discovered that the interior of the refrigerator was warm, signaling a complete breakdown. In response, I promptly contacted Frigidaire, prompting a technician visit. Upon the technician's evaluation, it was revealed that the compressor had malfunctioned, necessitating the procurement of a replacement. However, this solution comes with a waiting period of 3-10 business days. This predicament poses a significant challenge, considering my financial constraints and the impending spoilage of my perishable items. Unfortunately, both Frigidaire and Home Depot have been unresponsive, asserting that the issue is beyond their responsibility after the initial 48-hour timeframe.

My wife and I purchased a Frigidaire side-by-side fridge model # FRSS2623AS through Home Depot. We recently received the fridge and waited 48 hours for the fridge to cool but it never happened. We reached out to Home Depot’s customer service which redirected us to the manufacturer. They mentioned everything would have to go through them so we called and were told they could send someone to pick up Friday or they could deliver another which wouldn’t be here until November 16th…. We chose to have someone pick the fridge up but the experience of not having a fridge because of the company sending a brand new fridge was beyond me!!

DON'T BUY FRIGIDAIRE!!!! POOR QUALITY APPLIANCES AND THE WORST CUSTOMER SERVICE! A simple thing like the light in the Freezer section of the Refrigerator blew out after only a little over a year of use and you can not simply screw in a new light bulb. You have to take the whole back off the freezer section to change a simple bulb! It is a very time intensive job to do. Tried to call FRIGIDAIRE customer service and after about 25 minutes the person who answered the phone gave me the silent treatment and would not respond! Then called back again and this time got a voice message they were too busy to talk to a customer and call back again! This is an expensive refrigerator and this is proof they know their appliances are of poor quality! Never buy a Frigidaire appliance. They do not stand behind their products which are of inferior quality!

I bought this Frigidaire fridge in 2019...11 months later the heat exchanger and Evaporator went on the fridge. Luckily, this was covered by warranty (they did not make it easy to get paid for it). Fast forward to today, the same issue has come up with the replacement parts. These parts were ordered and installed by a licensed Frigidaire technician. 3 years later the same parts fail?? Causing 1/3 of our food to be spoiled. I expected better from Frigidaire and Electrolux.

This refrigerator was purchased a few months ago, it's been nothing but problems. I'm going on my fourth service call and they continue to do NOTHING! I have lost so much food, due to freezing and burning salads, yogurt, cheese, sour cream, cottage cheese, fruit, etc... I am so disappointed that Frigidaire has not taken responsibility and has done nothing to replace this worthless refrigerator. All the food that I've lost has not been compensated, they just continue to tell me, that if the problem persists they will come back. I've taken time during work hours without pay to accommodate the service techs, it has honestly been a nightmare. Save your money, stress, food and purchase a different brand!!! Very disappointed, will tell my family and friends to stay away from this company...

Purchased refrigerator 02/23 from Home Depot. Within 6 months it started freezing everything including everything in fridge. Service tech came out, said I had both dials set wrong. He set them where they should be and said I should have no more problems - Wrong. Two days later everything was freezing again. I shut fridge off for 8 hours, turned dials back to least cold and it works better but some stuff still freezes. Tech was here for less than 10 minutes. Tried to get another repair appointment but they scheduled me 2 weeks out. Unfortunately because of issues I will never recommend or purchase any Frigidaire products ever again. Their products suck and their service is even worse and you'll be on hold for almost an hour to try and make appointment. Stay away from anything with Frigidaire name on it - warranty is worthless like their products.

Bought a fridge in March 2023. Since then we have had nothing but problems: 5 visits from technicians, very poor response from the company and for the past 5 days no working fridge - very hard on a family of 5. The company does not care and should not be in the consumer products or refrigeration business. We have had the ice-maker, the sensor, the damper, the door and the thermostat fail. Their products are garbage - run, don’t walk away.

We acquired this refrigerator model in June 2022. Shortly after receiving it, we encountered an issue with the water dispenser continuously leaking water, causing a mess on my kitchen floor. Upon investigating, I removed the top hinge cap and identified a design flaw. The plastic water hose made a sharp 90-degree turn at the top without any elbow, spring, or support, leading to bending and pinching of the line, eventually resulting in cracks. They replaced this hose three times, and it was only on the third replacement that the technician incorporated a bend or elbow to prevent further pinching.

I bought a Frigidaire refrigerator from Lowe's in 2019 with a 5 year extended protection plan. The fan in the ice maker continually builds up condensation behind it which causes it to sound like a propeller, and one (only one) of the crisper drawers gets water in it whenever we put our veggies in it. We've had a technician out twice to repair the unit. Each time the fan was cleared of ice and we were assured it wouldn't happen again. For the drawer the technicians admitted they had no clue what was causing it. They recommended we keep the veg in plastic bags. Really? I've owned several refrigerators and never had water in the drawers with unbagged veggies. My wife has a Samsung in her business that she keeps unbagged veggies in and never has water in the bin. And, the other bin in our frigidaire doesn't have water either with unbagged veggies.

This is easily one of the worse companies I have dealt with. My fridge went out 7-31, it was bought in Feb of 2023. A repair company has been out 4 times and unable to fix. Warranty states they need a second opinion but the 2nd company will not come out due to not wanting to get in the middle of the other companies work (which I understand) Frigidaire warranty continues to send my work order to the same 2 companies that have declined to come out. Every time I call I have to explain the situation. And I get the same outcome with the same script from each person. It is now Oct 18th and I still do not have a replacement and it doesn’t look like I will be getting one through warranty. Do not recommend simply because if your appliance goes out you could be out of luck due to warranty’s incompetency.

Fridge totally broke down after 15 months. They came and I had to pay $150 and they said everything needed to be replaced. They would order the parts. This is month 3 and 5 times they said the parts would come in a couple more weeks. It goes on and on and on. Never having any intentions of replacing anything. They deserve 0 stars. Stay away from their products.

I purchased a Frigidaire 18.3 cubit food refrigerator in May 2022. It fit nicely into the space in my kitchen and was nice looking and initially, I was very pleased. It had a one-year warranty. However in September of 2023, it started to either freeze or not cool properly. I was wondering what to do when, in October 2023, I was offered an extended warranty for a year by Frigidaire. I was concerned I would have a delay time for the warranty to kick in but nowhere in the fine print could I find that they did that. Until, of course, I called in for repairs with my extended warranty, when I requested service and then was told it would be 60 days before the extended warranty would kick in.

In July we purchased a 27.8 cu ft French Door fridge. Instead of the 2.7 to 3 pounds of ice that the brochure claimed that we'd get in a 24 hour period, we continue to get ten to 12 cubes. After having six techs come repair it with differing opinions. None got any positive results. One checked the water flow, another turned down the temp in the icemaker, two ordered new ice makers while another ordered a new compressor. The repair department at Frigidaire has twice told me that I would get the unit replaced. This is not true. Home Depot said that they would remove and give me a refund. What am I to do with all that food while I wait for my new refrigerator to be delivered. Obviously, I am disgusted by the manufacturer and their repair component.

Model FPRU19F8WF; broke down within 10 months. Warranty service is call center in India that refuses to use real names, will not give last names, and will not share employee ID numbers. Takes 30-60 minutes to get through, then they promise to have someone call in 3 business days--the call never comes, call back in, and they make the same promise again. I have been waiting 2 weeks and still don't have anything on the calendar. They offer no path to escalate and they have literally lied several times. I have discovered that half the time the operators never even bothered entering notes from our call in the system, nor did they bother scheduling service. This overseas call center is either unsupervised or incompetently supervised and they have no accountability and they know it.

Model #FFRT2045VD 19.6 cu ft dark steel colour fridge. My 18 month old fridge defrost timer broke and motor was over working. No we did not buy the extended warranty that would NOT have covered this anyway BUT a consumer should not assume that a brand new fridge is going to break down after 18 months. We lost over $400 in food and repair cost $768 and the tech said he repairs this part many many times. This is a far below substandard product. I called Frigidaire and said it is not a defective part or on recall and basically, "Sorry for your luck." Not their problem. Save yourself a headache and NEVER buy Frigidaire products. This fridge is garbage and they don’t care. I am so angry!!! My last fridge a Kenmore lasted 30 years. 30 YEARS!!!!

Purchased a refrigerator from Frigidaire in late 2020 and paid over $3K and the product is a lemon. Constantly getting high temperature alerts, ice maker freezing up and not working properly and food in freezer not staying cold. Frigidaire sent out technician 10+ times and they never could fix. They finally replaced the compressor. Still did not resolve issue. They refused to replace the unit and to this day have high temperature alerts and non functioning ice makers on top and bottom. Save your money and do not purchase from this company. They are the worst! Customer service is a joke. If you call them prepare yourself to waste an hour on the phone each time you call.

2 months after I bought my fridge my nightmare started. First the control panel just fell off the side door. A month after, The fridge started freezing my vegetables compartments. Ever since then I had 5 attempts to fix my problem and the technicians can’t fix it. Now is been exactly a year and Electrolux the company that sends the techs to inspect and try to fix my fridge, keeps on making appointments for another tech to come and “review” my item. And they keep leaving me hanging. Now they don’t show up to check or even attempt to fix my faulty unit. Now I'm stuck with a fridge that keep messing up my foods inside the fridge and Frigidaire just won't answer me anymore.

Do not buy Frigidaire refrigerators, the warranty is worthless, the parts are only warranted for a year..that should tell you something....had issues right out of the box...they even block reviews on their page...

I recently bought a new Frigidaire refrigerator and it is beyond noisy. The company claims this is normal and refuses to address the issue. I can assure you the noise coming from these new refrigerators are not normal. On top of that, the company has terrible customer service.

The digital display went out, it freezes in the back and now the plastic water valve is cracked, I will never buy a Frigidaire appliance. I called the customer service and they provided a phone for a local tech and nothing else.

Purchased a Frigidaire refrigerator from Lowe’s on May 1. We quickly realized the freezer section was not adequately cooling as it started to beep and flash “HI”, indicating the temp was too high. Long story short - over the course of three months we had techs come to the house four times. The evaporator and compressor were replaced and the HI warning continued. (All this time my frozen goods were in my neighbor’s freezer as they were gone for the summer - not ideal!)

Purchased Frigidaire refrigerator from Home Depot delivered on August 9, 2023. After 24 hours almost all items in the fridge froze. I threw out all vegetables and everything that I could not use. I called Frigidaire. Waited 30 frustrated minutes for response. (Call center is the Philippines.) Eventually the person who answered spoke poor English. I had to keep repeating myself. A repair representative came to my home on August 16, 2023. The defective part was ordered delivered and replaced on August 21. The inconvenience was soo frustrating. Frigidaire told me they are not responsible for the frozen items I lost. I should contact Home Depot. Home Depot states it’s not their responsibility. What!!!

We bought a Frigidaire Galleria Refrigerator in November of 2022. It had a defect on the side that we reported and couldn't get help repairing. The plastic inside the door/on top of the drawer has since cracked. We tried to get it repaired numerous times by contacting Frigidaire and Lowe's (we purchased it at Lowe's). Two service calls set-up by Frigidaire and each time their vendor was a no show then tried to blame us. If they had showed up, we would have seen them on our Ring camera. We hate this refrigerator and are looking at replacing it. I will not buy another Frigidaire appliance. I also want to say when it was delivered, the delivery guys dropped the door on our old refrigerator and gouged our hardwood floor and when they pushed the fridge back into the space, they scratched the hardwood floor.

Refrigerator delivered 7/12, after waiting 24 hrs (as recommended) icemaker as recommended never worked to capacity. Two weeks later the leak started with the indoor water dispenser. Called for service and was informed the icemaker needed to be replaced and the leak is from a hole in the water line. I called Lowe’s and informed I would have to purchase new refrigerator. Frigidaire also informed me my NEW refrigerator couldn’t be replaced but must be repaired. Very unsatisfied.

At Home Depot I bought a 25 cubic foot side by side Frigidaire. Excited to have this new fridge with ice maker and water in door. It does keep food cold. It look great. Bad news is Doors were 1/2" uneven and delivery guys left in a hurry before I could figure out why "doors looked funny". I paid $1200+ plus 3 year extended warranty. Warranty man came out and made the door look level but now each time the door makes loud clicking noise. Very annoying. Also didn't expect the refrigerator to do a loud buzzing for 2 minutes every 3 hours because ice maker is not hooked up under sink yet. I wanted to make sure refrigerator was all good before I hire a plumber to do this. I just wish the right front door worked without loud clicking noise. Is this a defect? I am disappointed. So far Home Depot is refusing to be of help.

Sealed system failed after 2 years and Frigidaire refused to do anything. Had to buy a new one and you can be sure that it is not a Frigidaire. The technicians that tried to fix it are no better. Shame no one takes pride in what they produce anymore.

I am a retiree that lives on Social Security and it was a stretch for me to spend $2100.00 for this unit 2 years ago and it quit freezing. The tech said it would be $1,000 plus to repair so he called Frigidaire for us and they told him it only had a 1-year warranty - he was as shocked as I was - I called Nebraska Furniture where I purchased and talked to a gentleman named Nick and they were not helpful at all. DO NOT BUY THIS PRODUCT. THEY DO NOT WARRANTSTAND BY THEIR PRODUCTS. WISH I HAD KNOWN THIS BEFORE I PURCHASED.

Company does not stand behind refrigerator that is only 2 years 7 months old. Please look into major issues with this Frigidaire gallery refrigerator. Please investigate. This is a nightmare after paying almost $3,000. We called a repairman to look at it ($100.00) and he told us it would cost another $1,500.00 to fix it.

I bought both the freezer and refrigerator professional. Now built in. 6 months in freezer goes. 11 months in refrigerator stops cooling. Still under warranty, technician comes. "Parts need to be ordered but backlogged 4 weeks." How do you survive without a refrigerator. Parts arrive at 4 weeks, damaged. Now they tell me they will replace my refrigerator. Someone will call me in 48 hours. No call. No surprise. I call corporate office CEO and Regional Manager, no reply from anyone. I have had all I am going to take. If I get a new refrigerator, I must have the warranty. Now to keep both crappy appliances it will cost me $299/year/each piece to have any sense of confidence in these units. AVOID. AVOID. AVOID AVOID. I read the reviews but did not listen. Now I am 7k in the hole.

I purchased a Frigidaire Professional French Door model FBPG2278UF4 in 2020 for approximately $2,500. On July 17, 2023 the unit completely stopped working. I contacted Frigidaire customer service which was of no help. Other than to say my refrigerator was out of warranty and basically good riddance. It took exactly one week to get a repair tech out to diagnose the problem (July 24, 2023). In between I had to buy a mini fridge and freezer to keep basic food items on hand. Cost $550.

We purchased our Frigidaire refrigerator (made by Electrolux) less than a year ago and all seemed good. Our only complaint was that items at the back of the fridge would freeze. Easy fix, we rearranged some items, and all was good. On about month seven the ice cube dispenser button stopped working but the crushed ice button still worked so I called customer service to get some help. They sent out a repairman who took a :30 look and ordered a part. 4 weeks later the part shows up at my door and I call to get Frigidaire to schedule the repairman back to install it. We schedule one of those between 8 - 12 appointments and we get stood up with no call to reschedule.

We bought a brand new Frigidaire refrigerator from Lowe's. We noticed ice on the door after two days. Since it was out of the 48 hour window of Lowe's warranty, we have to deal with Frigidaire. It was an unpleasant process and we are still waiting for the refrigerator to be repaired after one month. We will never buy Frigidaire appliances again because the quality is not good.