Frigidaire Refrigerators Reviews

I bought a Frigidaire Gallery bottom freezer French door refrigerator back in 2022, we bought it as a package along with the oven, dishwasher and microwave for a new home. The fridge was model # FGHB2868TF7. It looked nice but looks can be deceiving. In early 2025, the lights for the water dispenser and the ice cubes stopped working, we did not bother to call Frigidaire to repair as it was no longer under warranty and it really was not a big deal as the water and ice dispenser still worked, just no more light. In the summer of 2025, the fridge was not cooling properly so we called the place we bought it from (Izzy Schwartz Appliances) for a repair and they sent someone to our home and he replaced the plastic fan blade and we paid him $170.00 for labor and parts. The fridge worked and started cooling again.

They knowingly assigned fraudulent service dates; then the service technician cancels the date assigned and reassigns a new date for 8 days later. This happened 3 times for the same refrigerator. Waiting 8 days for a technician to look at a refrigerator is unacceptable. I just fixed it myself and counted it as a lesson learned; NEVER EVER buy a Frigidaire appliance again!

Model GFRS2853AF2 Gallery top of the line. Absolute piece of crap. Everything on the left side of refrigerator, closest to the icemaker, freezes solid! Back side of BOTH crisper drawers freezes solid! Made the mistake of not purchasing the warranty and now each service call is $360+. Last service person used silicone caulk to “seal leaking” areas around icemaker. As expected that didn’t work! Have purchased three of these in the last several years for garage and kitchen use. NEVER AGAIN!

I'm voicing my disappointment and frustration of warranty repair service provided by Frigidaire. Only after a few months of purchasing our fridge, the ice maker stopped making ice. I contacted Frigidaire and they put me in touch with their 3rd party repair service Total Appliance Solutions. A technician came out several times, and each time it was supposed to be fixed. After each visit, the ice maker worked for a bit, then stopped making ice. After yet another call to Frigidaire, Total Appliance Solutions came out and told me the water line keeps freezing and no water is entering the ice maker.

What can I say about Model Number FRSS2323AS other than I am so over this piece of crap. The service technician will be here again on Thursday. If you get ice and water in a glass it will more than likely illuminate all of the lights on both of the panels. They will then go out except for the power outage detected light. They have replaced the main board, the internal fan, the water/ice module and both touch pads. The unit still does this, the last visit I was told that the unit would be replaced under warranty. Now they have decided that they will need a second opinion. Do yourself a favor and stay far away from Frigidaire.

We bought a brand new Frigidaire Refrigerator /freezer and it did not seal properly. We had an appliance repairmen come out to repair it, it was still under warranty.. I feel like it was never repaired properly. I think maybe when something is under warranty, they do the minimal repair possible. It is now under two years old. And having the same issue. I will not be purchasing another Frigidaire appliance.

Bought a fridge less than 2 months ago and the high temp light came on, all the ice melted and spilled out into kitchen, food spoiling. Meanwhile, have to wait 5 days for service call and they could not even tell me if it will be a free service call. Called customer service and they tried to sell me a life alert necklace first and when I said no they hung up. Chat bot was not much better. They said they will see me on repair day to fix my “washer. Had to explain again it was a fridge. They actually asked me to check if I had shut my freezer door correctly! Horrible experience. Wish I had read reviews before purchasing and Lowe’s, where I bought it, was also unhelpful.

Bought this Sept 2025. Worked fine for till Nov 25, two months then stopped cooling. After7 different service calls where the fridge was "repaired" over the next month we finally got the fridge working again. However, now it sounds like a 25 year old fridge with a noisy compressor and fan system. Worse, AFTER the compressor and fan system stops running there is all this gurgling sound as the refrigerant seems to be seeping through the system. After a couple of minutes it stops. How bad is the noise? Our living room is 40ft away and you can distinctly hear it running and then gurgling.

Frigidaire was a household name in our family since I was a child. I worked hard to save up the money to afford a new Frigidaire refrigerator. I bought Model # GRSS2652AF back in June 2025. I've had the refrigerator less than seven months and the ice maker has not worked for more than seven days since it got here. We have had about a dozen service calls with a company called Electrolux, (don't get me started on how terrible they are), and here we are two parts and seven months later, and still no ice maker! I'm home recovering from surgery today. I have a hard time moving around. The service guy knocked, but before I could work my way from the bathroom to the front door, he was gone and refused to come back.

I bought Frigidaire's 32.6 in. 20 cu. Ft. Frost Free Defrost, Garage Ready Upright Freezer in Carbon. The decision to but this freezer was made to accommodate a half of cow/beef I was intending to purchase. And within 1 month after purchase I found it was not freezing and the few items I had in there at the were defrosted. I threw away the food in there at that time but it wasn't too much. I had a service call under warranty and they did come and put a few parts in there. It seemed to be working so I loaded it with the beef. It has failed again. I found it before there was too much meat lost. Only some was defrosted. So I called for service again and the service was supposed to be between 8am and 5pm on Dec 26. Well I waited that whole time and the tech never showed.

Worst customer service I have ever encountered. I am a tech with what should have been a very simple question regarding a freeze up on a chilled water line. Was told a tech needs to evaluate. Will suggest to my clients to avoid Frigidaire as much as possible.

I've had my refrigerator less than a years. The light quit working. Should just need to replace the bulb, right? Apparently the light is tied to the computer. It would cost over $800.00 to replace the computer. I don't buy refrigerators with all the bells and whistles. I don't have a water dispenser or ice maker. It's just a small refrigerator with a top freezer. Apparently even the basic refrigerator won't last much past the warranty. That's a sad commentary on appliances built today. I'm retired and cannot afford to replace large appliances every other year.

My wife & I moved from NY to Gainesville GA into a new Community (55+). We bought the house with a set of Frigidaire appliances In November. When we moved in, we found out that all items placed inside the fridge would freeze even at the recommended temperature. We reached to Electrolux directly with no satisfaction: The technician from Frigidaire called out 3 times and Electrolux automatically rescheduled the service. Their contracted service provider haven't solved the issue or can never make it to the community.

Electrolux/Frigidaire is the worse company I have ever worked with. SERVICE IS TERRIBLE. I would not even accept a free appliance from them. I think they should be investigated for false information and faulty warranties. In June I purchased a whole suite of appliances. One of the refrigerator doors was damaged. We waited for four months for a replacement. During that time, 3 of the opposite door were shipped out, and each time it was recognized it was the wrong piece, the process began all over again. On Thanksgiving Day the new dishwasher "no longer" would latch ... We waited a month before a technician finally arrived, to which we were told that a new latch needed to be ordered... It would be delivered to my residence within a week. Now the appointment has been rescheduled four times and today I'm told that they are still waiting for the part to be shipped.

Nice fridge but I have been injured on it about 5 times, the corners of the shelves are so sharp. Just bumping with my arm cuts, my skin open and the freezer door took a gash out of my foot about 6 months ago. I still have the scar...

I purchased a new Frigidaire fridge from Lowe’s 1 year ago and today it’s dead. Won’t cool or even try to. Frigidaire makes nothing but junk and the warranty is a One year warranty. Go figure. I will be filing a complaint with the bbb and seeing the vast number of reviews are terrible, I would suggest that a lot of people should file one too. I’m done with Frigidaire products.

I purchased a Frigidaire refrigerator approximately five months ago. The ice maker worked for only a couple of weeks before failing completely. Over the next several months, Frigidaire sent three different technicians for a total of seven service visits. The same parts were replaced multiple times, including the ice tray and water switch. One technician attempted a Frigidaire-recommended airflow restriction “fix,” which did not work. The final technician visited my home four times and ultimately declared the refrigerator non-repairable. I personally reviewed and signed the service paperwork stating the unit should be replaced.

I purchased a Frigidaire refrigerator on October 31, 2024. Here we are just a month over the 1-year warranty period, and the refrigerator broke down. Now Electrolux is charging me $355.00 to repair it. I will never buy a Frigidaire or Electrolux product again as long as a live.

Bought a fridge from them. 20 days in starts making a grinding noise, so I submit a ticket. Tech 7 days out. That next morning had water on my floor with a alarm going off (No grinding noise). Tech shows up - Yeah this part is out and it was freezing ice where the fan is. Part ordered 15 days out. (20 days without fridge.) Had enough - Ask for refund - Frigidaire will not Honor refund. State it's their policy you can only return after 24 hours.

I am extremely disappointed and frustrated with Frigidaire and the way my case was handled. I purchased my refrigerator less than four months ago, and it has had problems since the very first day. The refrigerator makes loud noises and clearly does not work properly. Now, the same issue is happening again. A technician was sent to my home and claimed that there was “nothing wrong” with the refrigerator — even though the noise and the problem continue. After that, Frigidaire informed me that if I want another technician visit, I will have to pay for it myself, and if any parts need to be replaced that they say are not covered by the warranty, I will also have to pay out of pocket. To make things worse, instead of fixing the problem, they had the nerve to offer me a discount on parts, as if I should accept paying for defects on a refrigerator that is practically brand new.

D3S Service just sent me a bill for $86 for repair of my Frigidaire fridge that was still under warranty. Frigidaire uses them to do their warranty work. Frigidaire then sent me an offer for an extended warranty. That takes guts. It had problems in less than a year and that tells worlds about the quality of their products. If your products and your warranty sucks, then why by that brand? I did not find a place on their website to complain. That seems to be the point with them. They are living on their "used to be" quality and service. They no longer are worthy of my business.

Higher end Frigidaire Galaxy product. The handles are not even - see pictures. I would expect basic quality of construction to have these be even. This should be a quality control process that would be identified prior to completion and shipping. Just frustrated that basic assembly can't be performed.

I purchased my refrigerator in Dec of 2024. Delivered in January of 2025. I registered the fridge the day we received it. Well for the second time the ice machine is leaking out the water/ice dispenser and I needed service. When I finally got a human they told me my warranty expired January 15, 2025 (in reality I would have had it 6 days). I had to locate my receipt, submit it and then hear, "Oh let me update that," I was beyond confused and pushing annoyed. So then I was put on hold 1-2 minutes she said, to schedule the appt. Over 15 minutes later she says I will get an email within 24 hours of their arrival for a time. I had to ask, "So what day is my appt.?" She proceeded to tell me and I happen to be away that day. So I said I need to change that and she said I can do it thru the email, she should have asked me if that day worked. Customer service is seriously lacking with this company and I will definitely reconsider buying another Frigidaire product.

After 3 years my Gallery fridge compressor and control board died. Sorry is all I got because one year warranty had run out of course. The technician said they run into this all the time with Frigidaire. $3700 piece of junk cost $1800 to repair.

In 10 years I have had to buy 3 refrigerators so I will never buy another Frigidaire. When I moved in the fridge went bad, bought a new frigidaire, it went bad in 2 years. Lucky I had bought a warranty, it was replaced, so I was on my 3rd frigidaire in 10 years. Just had to buy another but this time I bought a GE. Frigidaires have a life of 2 to 3 years and that's it.

I bought a Frigidaire Gallery bottom freezer French door refrigerator 4 weeks ago. When they delivered it they couldn’t get the control panel in front to work and it kept making a beeping noise. Repairman had a hard time getting part. After 3 weeks they installed new panel and I showed them that we can’t get the shelves to go in right they can’t go side by side. You have to keep one lower than the other. Repairman went on video call with factory tech and showed him that it not the shelves but the bracket is not installed right. No way to fix it. Need new fridge but factory tech said it is a cosmetic issue and they are not going to fix it. Dealing with store to see if they can help. Also it tripped the breaker twice. Stay away from Frigidaire. They don’t stand by their products. $3,000 fridge And you can’t put shelves where you want.

My complaint is the delivery service. After indicating that my refrigerator would be delivered on 12/5, I was notified the new date was 12/9. All I wanted to do is cancel the order, and purchase the same model from Home Depot or Lowe's, where they promised 48 hour delivery. I contacted customer service and they were going to see if the delivery could be moved to a sooner date (my current refrigerator is not working). If the date could not be changed, could I cancel the order. I was promised that I would hear back soon. Two hour later I received an email saying I had a new delivery date... 12/9 the same date, 4 days later than promised....no change and not a response on the cancellation request. Do Not buy from the manufacturer... Delivery is not their forte! Frigidaire farms the delivery out! Better to buy from a Big Box store!

We bought a Frigidaire refrigerator back in October and within two weeks that started making a horrible noise. We were told by Home Depot that we couldn’t return it because it was past the 48 hours and then went to Frigidaire to deal with. Their deal is that they Have to have a repair person come three times to try and fix it and then they will exchange for a new refrigerator. We’ve had this awful loud noise that goes on and off on our refrigerator at all times. I video recorded it show it to the repair guy because all three times he came it was off.

I bought a Frigidaire Gallery counter-depth refrigerator along with matching stainless dishwasher and stove in 2018. We had to replace the refrigerator in 2022 with same model to match the kitchen re-model in 2018. Our "new" Frigidaire from 2022 currently has a frozen drain in freezer, just in time for the Holidays (in 2025). Hopefully I can fix myself. I'll bet that will be fun. Both models had shelves that broke and don't worry they sell lots of replacements! and they're not cheap.... The best part is, both my son and daughter bought new Frigidaire Gallery's in the past 4 years for their first houses' respectively. My daughter just had to replace hers after 2 years. In summary, 3 out of 4 Frigidaire Gallerys won't last more than 4 years.... o btw - the dishwasher is great and Good Luck with Customer Service.

If I could give them 0 stars I would. Unfortunately, they DON'T stand behind their products or service repairs. I bought a refrigerator directly from Frigidaire less than a year ago. It has been down since Friday, today is Tuesday. Lost several hundreds of dollars in meats and other items. I had an appt scheduled between Noon and 4pm. They showed up at 11:30am, I tried to ask them to wait through the ring cam as we could be there in 10 mins. He didn't wait. They wouldn't send him back. Now I have another appt tomorrow and they will text later with time frame. VERY UNACCEPTABLE SERVICE. BEWARE!!

I purchased a Frigidaire side by side September, 2025 and it was delivered October 15th 2025. It arrived with a large dent in the door, and compressor fan hitting hard. I first called Lowe's who delivered it and they directed to Frigidaire. They refused to take it back (either Lowe's or Frigidaire) because it was ordered in September but not delivered until October 15th. 2025. Frigidaire sent out dr. Appliance for repairs, did not correct the problem. I called again and they set another date for repair and then changed the date. The date they were to come on the second scheduled date there was a NO SHOW!! I drove one hour and twenty minutes one way to be there each time! And STILL have not got this problem resolved!

My Frigidaire refrigerator was purchased in September, 2022. It failed to make ice or freeze properly in October, just as the warranty expired. My repairman stated this is not all unusual. The repair would be so costly that it would be better to just get another. Definitely, it will not be a Frigidaire!

We ordered $4300 of new kitchen appliances and had a terrible experience. Our scheduled delivery date was eight days after purchase, which is a long time when you need a new refrigerator. The delivery was confirmed the night before for between 8AM and Noon. I took the morning off work to be there for the appliance arrival. The delivery did not come. At 12:30pm I called Frigidaire Customer Service and was told it was running late, but would arrive within minutes. At 1:15PM I called customer service again and was told it may or may not be delivered.

I bought a refrigerator from Lowes.com and it was delivered on February 19th 2025. In September the ice maker stopped working. I scheduled a maintenance repair. The repairman came out a week later only to look at the refrigerator for a minute and said he had to order parts. I waited another week for him to come back. He came back and replaced a part but the ice maker still didn't work. I waited another week for him to come back and he replaced the ice maker and that worked; However, now I have a steady water stream pouring out of the dispenser. The maintenance guy came back out and looked at the refrigerator and said he had to order parts. I am now waiting for those parts to be delivered to him. It's been six weeks since this all started. He is the only service guy in the area for me to call on from Frigidaire. Not happy with this at all. The model #FRSS26L3AFC. Don't buy this refrigerator.

I’ve been trying get my refrigerator fixed since October 15. My scheduled repair for today 10/29/2025. The technician says he called and voice mail was full which is a lie. He didn’t come to the door or ring the doorbell. This is my third attempt to have repairs done. I’ve been scheduled for a service call for November 6. I have disabled person in the home that I’m having a hard time feeding due to this issue.

I bought a new refrigerator to replace my 22-year-old one in December of 2024. The old one was still working, but I knew it was older and wanted to avoid paying Trump tariffs. It is now October of 2025, and I woke to find that the unit is no longer cooling. I bought it at Abt, which is well known for its customer service. When I called to ask about either replacing or repairing the refrigerator I was told I would have to wait 4 days for a repairman to come out. Completely unacceptable. A kind friend called and persuaded them to send out a tech on the same day. I will never buy another Frigidaire product again. I'm kicking myself for getting rid of an old but functional unit. The products they make today are crap.

You've read the many horrid reviews by now. This one is no different. I purchased a Frigidaire Refrigerator on 9/25/2025. On 9/28/2025, I submitted my first claim, as all the items in my fridge had frozen, despite the temperature setting being at its highest. 10/2/2025 a tech comes and orders said part, says it will take two weeks. On 10/8/2025, our water and ice dispenser both stop working. Frigidaire has NOT been helpful remedying our situation at all. From not being able to get ahold of their technicians, offering minimal support with items COVERED by their warranty, sending crappy products to their customers homes, I wouldn't recommend a Frigidaire product to anyone.

Rusting doors after 4 months, very loud compressor, very loud ice maker, shelves too close together to be useful, not enough lights, no light on water dispenser, door chime for open door doesn't work if only slightly ajar. This refrigerator is ONLY 4 MONTHS OLD and it's rusting.

My problems started with my Frigidaire refrigerator (2y 8mos old). First service repair less than one year old, was for the ice maker not making ice which had to be replaced. Now, two years and 8 months old, the compressor and dryer broke down! This is by far the worst appliance company I've dealt with in regard to products and incompetent technicians and customer service! The technician comes to the service call empty handed with no replacement parts in his big van and just does a diagnostic test "to check what's wrong"! Mind you that I'm already almost a week without cold food storage for me and my family! Then he has to order the parts which arrives the following week, then he has to schedule a date and time to come back to do the repairs!! This now two weeks without foods!! I am deeply disappointed and frustrated with the broken piece of junk and the whole process of getting the repaid done!!!

This product hadn't worked properly from the time I received it. They have sent out over 12 technicians, They give you the run away for a replacement. I received this in a new building. The appliances came with the property. Basically I would never buy a product from this company in the future.

Brand new and has multiple things that don't work. Customer service is a joke. I have wasted so much time on service calls and repair visits and they still refuse to replace or refund. NEVER AGAIN FRIGIDAIRE!

Column freezer stopped working after 3 1/2 years. Eletrolux/Frigidaire repair professional charged us and didn't fix it. Waste of time. I would absolutely not recommend this product or any appliance from this company!!

Purchased brand new. Within days, evaporator fan makes loud noise. Customer service keeps wanting to find repair technicians for a part that is backorder. Been over a month and now it won't work at all. They won't refund my money.

If you're considering purchasing model # grfn2023af 30 in. 20 Cubic ft. French door refrigerator, or any other frigidaire appliance, take the time to read this review in its entirety...or purchase at your own peril: I purchased this unit less than a year ago from Home Depot on their no-interest-for-one-year plan (essentially a bait & switch scheme, sanctioned by their appliance distributors/manufacturers). It has failed less than a year into purchase. Still paying it off, too. I'm a retired veteran on a fixed income. Paid a little over $1K with military discount, paid an extra $150.00 for the 3-year extended Allstate warranty (useless) and another $50.00 to have the old unit hauled away.

Zero stars! Frigidaire refrigerator lasted 3 1/2 yrs!! Bad compressor. They basically said too bad, sorry! I Will definitely file complaint with BBB and Consumer Affairs. Very very poor product!! I recommend STAY away from Frigidaire appliances! Don't WASTE your money!

I purchased a Frigidaire FPRU19F8WF refrigerator for about $2,000, and it failed in under 4 years. Despite paying over $700 for an "all in one" service visit that confirmed a manufacture's defect and escalation to Frigidaire’s own executive escalation manager, the issue remains unresolved. I’ve now filed a formal complaint with Consumer Protection Ontario under the Consumer Protection Act, as well as a BBB complaint. Months of polite communication have gone nowhere. I’ve received no refund, replacement, or meaningful solution. If you’re considering Frigidaire, understand that warranty support may leave you stranded when something goes wrong. I’ll update this review if Frigidaire provides a fair resolution, but so far this has been a deeply disappointing experience.

When we bought our triple wide this puny refrigerator came with it. The handles were dented in so it fell or something rammed into it. I told them I wanted to upgrade they wouldn't let me. Then it started freezing our food in the fridge part. After 9 calls & reps coming out trying different things I gave up. I bought the extended warranty. You'd think they'd replace the damn thing but NOOOOOOOO. So now I'm gonna buy a new refrigerator & guess what is NOT GONNA BE FRIGIDAIRE!!!!

We purchased a model GRFS2853AFB 28 Cu. Ft. Standard Depth French Door Refrigerator in Stainless Steel in late 2024 in preparation for our home remodel in 2025. We hired a design firm to assist us and that turned out to not save us in the end. We installed the refrigerator in the left corner of our new kitchen. What we didn't know until we moved into the refrigerator was that the door swing of the left door wasn't sufficient to allow access to the ice maker, water filter, or the left produce drawer (to remove for cleaning). I will now be pulling the refrigerator off the wall for the next several years to accomplish those tasks. The installation documentation was very vague and there are no notes to designers/installers to verify adequate door swing if putting the refrigerator in a corner location (especially for the left side).

Refrigerator died after 59 days of use. It took almost 3 weeks to get it repaired. 5 days later it quit cooling. It took a week to get another technician to look at it and now I wait another 8 days for the new parts to be installed. Will it finally work? There is no who will talk to you to up channel the complaint. Never buy a Frigidaire or Electrolux product!!!

I had a need, to pull my Frigidaire fridge away from the wall. To my shock & dismay, there was a huge rusted out hole in the back.??. I have tried several times to talk to someone at Frigidaire Canada, through Emails. Phone calls, etc. Only to be shut down. Very poor customer service. The fridge is only 7 years old. I will not recommend buying Frigidaire to anyone.

Our refrigerator stopped working after 3 weeks of purchasing it. It has taken 3 weeks to get a repair or replacement. We will not recommend this product to anyone. French door Refrigerator with ice and water on the inside with bottom freezer. Make it right Frigidaire!!

I bought an 18.3-cu ft. Top-Freezer Frigidaire (Easy Care Stainless Steel) Garage ready Refrigerator that was delivered Sept. 1, 2024. (That's when the 1 year factory warranty started.) Well, on Sept. 12, 2025 the freezer and refrigerator temps dropped to 40 degrees in the freezer and 60 degrees in the refrigerator. So of course all the food was spoiled. I checked everything out on the refrigerator and everything was working. It just was not getting cold enough. I called up the USA Warranty # which is overseas and was told it was a problem in the sealed system and the compressor must be bad. I called 2 other refrigeration companies and they said the same thing. I could not believe that an $800.00 refrigerator would only last 1 year and then be totally worthless as the cost to repair it would be hundreds more than the cost of when it was bought new. I'll never make that mistake and buy Frigidaire ever again.

I purchased a brand new Frigidaire refrigerator. The compressor never worked from day one. Working with customer service to first, try to get the fridge fixed and then to get it replaced was a horrific nightmare. I spent over 13 hrs over the course of a month trying to get any type of resolution. Every phone call resulted in different and unhelpful information. I finally gave up because it was so frustrating and bought a new fridge. The entire experience with Frigidaire was absolutely terrible.

I bought a Frigidaire from Home Depot to replace the LG fridge we bought there in 2017. Home Depot does not offer a warranty after 48 hours and it took that long for the freezer to get cold enough for us to notice that ice was forming in the frost-free Frigidaire. The water dispenser also vibrates like a cell phone all times of the day or night. I call Frigidaire customer service multiple times and finally got through. However, the ** call center to sent the repairman to my old address THREE TIMES. In other words, the call center knew it was not sending anyone to repair the defective fridge and simply the service man simply went to the wrong address.

Four years old. Refrigerator has temp of 55, freezer has 32, several days now. Thought Frigidaire would be top-quality brand. Not. After reading other reviews, appears that Frigidaire is not what it used to be. Will be looking for another brand. BTW, purchased at Home Depot and added three year warranty. How convenient that now at 4 years it malfunctions.

If I could give a negative review I would. The customer service has been a nightmare. My fridge is still under warranty and I have been through 3 soon to be 4 techs. They contract out repair techs but none of them have been able to reach someone for a part number so they close the ticket. Then the techs turn around and told them the parts couldn't be determined. I suggested just sending me a new fridge since No one can get the parts that are needed to repair the unit. This back and forth has been going on for nearly a month. It is absolutely absurd. I do not recommend buying any of their products if this is how they treat people who purchase their products.

Absolutely horrible. My refrigerator is one year and 2 months since delivery, It stopped working. All their customer service representatives are not located in the United States and they could not care less.

The absolute worst customer service I've ever experienced in my life. The amount of times we have called, spent hours on hold only to be hung up on is countless. We paid $600 multiple times to get someone to come out and repair our fridge and no one ever shows up, they just take your money and then make you fight to get your money back. I would NEVER EVER purchase from this horrific company again.

I purchased a Frigidaire Gallery fridge (Model GRSS2352AF8 Series 4A51800900) at a Home Depot in Makham, ON, in July/August 2025. One of the trays is dented and the other cannot hold the tray properly since it was delivered to us. As of today (September 5), the ice maker has stopped making ice. I have no idea how to contact Frigidaire Consumer Services (TEL. 1-800-374-4432). I am unable to register my product. I am very disappointed and plan to contact my credit card company regarding the insurance issue. I would not recommend this product.

Review: I purchased two dishwashers from this company for my duplex (used as Airbnb units) and both broke down at the same time despite very little use. The first one took over 3 weeks to get repaired, and only after I had to call multiple times to follow up. The second one was even worse — it took over a month just to get a technician scheduled, and when they came, they couldn’t repair it.

I have purchased hundreds of refrigerators in the lifetime of my business and this is the first refrigerator to go down on me. The refrigerator stopped working exactly one year and one month from the purchase date and the company is not doing anything to cover the expenses of warranty parts because I am one month over the warranty. Do not buy Frigidaire at all!!!

Frigidaire used to be the top selling appliances you could buy, not so anymore. I have a refrigerator less than two years old that I have already had problems with, the service is so bad I can’t even get the parts or the necessary items that I needed through the company. They keep sending the wrong parts three times now and they wanted me to install it myself. The oven, which is less than a year old, I was told the glass in the door, which is triple paned is a defective design and can't be fixed or cleaned! I am beyond disappointed with Frigidaire. Two appliances less than two years old now have failed. I will never buy Frigidaire again.

I have had nothing but trouble with a new refrigerator. Never mind the model. It's 13 months old, one month out of warranty, naturally. We have had two issues with the ice maker and now neither the freezer nor the refrigerated compartment work. Nada. Zilch. Emailed Frigidaire, who was only too happy to take my money. Seems like with the previous trouble they may have considered a warranty extension, but no. They farmed the call out to a local but reputable service company who came out and identified the problem within 2 minutes.

I am unable to get a copy of the user manual. I have to go through creating a profile and jump through hoops and I still can't get an owner's manual. I want to find out about the filters, also there is a piece of styrofoam stuck in the back of the fridge. I have to go through multiple advertisements and still can't get an owner manual download. After all, I've purchased the refrigerator already. There's a QR code that I can't scan in the fridge and this also makes it necessary to stick my unclean cell phone into the fridge. Really poor customer surface.

This is a bogus company that hides behind customer service reps that don’t care and are rude and condescending. Bought a brand new fridge. It was not working properly. Contacted them immediately. Said will send repair person out because apparently need to use warranty service once it has been plugged in. ? How do you know it will work or not unless it is plugged in. They will not replace. Keep messing up appts. Have me wait at home 3x and all 3x I had confirmed service appt. For example appt given 8-12 window. Call at 12. Tell me it’s until 5:00. Call at 5:00. Tell me there is no service call scheduled. When you state the obvious they get angry at you and then hang up. You try to escalate. They say someone will call you. Twice no call back.

Fridge and freezer died with the one-year warranty. Have been getting the run around with the company for the last 3+ weeks. All our meat and food has gone bad due to dry ice no longer being sufficient for a busted fridge. Frigidaire is now trying to get out of reimbursement of food loss that is covered under our extended warranty. This experience has solidified my opinion of the company and I won't readily give them my money again.

Do not buy Frigidaire! We bought a professional counter depth refrigerator in March and it broke in April. Was have had to take 3 days off of work to wait around all day to be told they can't fix it. It is now August and I still have a broke fridge and have spent countless infuriating hours on the phone with customer service! This is a broken company!

This is the second Frigidaire fridge to have the same exact problem. Freezing produce, the ice makers don't work. They replaced the first one after I fought them for 9 months. Now a year and half later, same problem and they denied my claim. The absolute worst product. Frigidaire Pro, Pro is for PROBLEMS, apparently.

Worst appliance place I’ve ever dealt with, My side by side fridge is rusting after 7months and they are saying it’s not covered under the one year manufacturer warranty but Home Depot told me it was covered, BUYER’S BEWARE THEY DON'T OWN THEIR MISTAKES, NOT MENTION THEY DON’T PUT FILTERS IN TO START BUT YOU SPEND $1200-$1300 with them.🤬😡👍🏾👍🏾

I purchased a Frigidaire Gallery Refrigerator on July 7, 2025. Today is August 21, 2025. The light/power has already gone out twice. Already had to call for service. They are coming tomorrow. GARBAGE.

WORST COMPANY EVER! Literally no matter what do not buy their appliances. The customer service is so terrible. Our fridge has been broken for 2 months and they will not do anything about it. Keep in mind we also have warranty! I never leave reviews, but it is that bad.

I moved into an apartment with a new Frigidaire fridge on April 5, 2025. It wasn’t working when I moved in and today is August 18th and still no fridge. Customer support has sent out repair people 14 times and now decided to replace it. No telling how long it will be to have it installed. And to top it off, it’s a new fridge and under warranty. AVOID anything from this company.

I purchased a Frigidaire Professional appliance suite in March 2025 and within 4 months it has been a nightmare. The range caught fire after just 6 weeks. The first refrigerator completely defrosted and ruined all my food. The replacement refrigerator constantly beeps every minute and builds condensation inside. I’ve had to keep turning the power on and off just to stop it — and sometimes that doesn’t even work.

I have a less than 18 month old Frigidaire Gallery refrigerator. It is one of my biggest regrets of purchasing. I would advise all to NOT purchase any refrigerator by Frigidaire. I have lost my drawer full of meat due to lack of freezing. Can't even freeze a freeze pop... The temp reading constantly beeps "High". I am under Frigidaire warranty. Their assigned Tech came out and was honest. MANY parts need replaced. Compressor, Condenser, doesn't seal properly. When he called his "Engineer" he was told to order the many needed parts.

I bought a refrigerator in November of 2024. Worked for 3.5 months now won't cool. It's now August 2025 and no refund or replacement. I've been dealing with customer service longer than the thing worked. Horrible customer service, and products.

Run in the opposite direction. Customer service stinks. I requested a escalated call from a manager.... I'm still waiting. In 3 years, my Frigidaire Professional Series has been serviced 3 times, each time the heating coil, compressor and evaporator must be replaced. I'm losing hundreds of dollars in lost food each time, not to mention it takes weeks before the fridge can be serviced, each time! As a result of the continuous failure of their parts and the obvious poor manufacturing of their design, I requested a replacement model. I was told, as long as it can be fixed, there are no options for a replacement. AND, as if this isn't enough to prove their product is worthless....the older the refrigerator gets, the more expensive it becomes to purchase their extended warranty. As I said, run away fast!!! If there was an option to award zero stars, Frigidaire would be the winner!

I purchased two Frigidaire Gallery refrigerators (Models FRFS282LAF2 and FRFS2823AD2, made by Electrolux) from Lowe’s in 2023 as part of a $9,000 appliance package that also included two stoves, a dishwasher, and a microwave. One was bought at the Lowe’s Hamburg, NY store and the other at the Amherst, NY store. Both refrigerators are now failing after just 2½ years — but in different ways:

Frigidaire has the worst customer service ever. They should put more effort into resolving urgent problems with their faulty, under warranty products. I have a refrigerator that went out after one month of having the refrigerator. They sent a contracted service person within one day. It was determined that the refrigerator needed a new coil. Could not get anyone to talk to me about getting it replaced. They put a ticket order that would be responded to in 7-10 business days. It took them a week to come out for the repair. Meanwhile, I have no good way of storing food and had to throw out half of my refrigerated items. There is no way that I will use Frigidaire in the future for any of my appliances and I recommend that you do not either.

It’s been 4 months and 3 days and my Frigidaire model #FFHT2022AS1 still does not work. And it’s under warranty. They have sent out repair people out 14 times and still nothing. Now they have decided to finally replace the fridge. Who knows how long it will take to get it installed. Customer support is worse than the fridge, and it doesn’t work. I will NEVER buy anything from frigidaire again.

Purchased 5 new Frigidaire appliances in February of 2025 based upon them being represented as American made. Need replacement water filter for refrigerator, so did a once every 4 month replacement subscription w/ Frigidaire. Tried multiple times to get order status, each time getting inaccurate and even deceitful information from the overseas customer service call center. It's been a terrible experience. Next time. I'll buy LG or Samsung.

Spent a couple of hours trying to get the actual interior dimensions of a FRSG215AV refrigerator. After checking every website I gave up and contacted Frigidaire Customer Service on a chat. They told me the only had the information they had was the same as shown on the internet. Told me to go find a unit at a retailer and measure the unit myself. I contacted HD, Lowe's and Best Buy to no avail as none of them stock the unit I was interested in. When I told Frigidaire I was going to move on to another brand they didn't seem to care.

Updated on 08/06/2025: Welcome to day 11 without a refrigerator. Apparently the parts to repair it were shipped by Electrolux and will arrive at my home today. The problem with this you might ask. The very soonest they could have the repair person, who couldn’t repair it on the first visit that I waited a week for, couldn’t be scheduled until August 14th. You read that correctly, another 8 days. Oh, did I mention that my meds need to be kept refrigerated??

The Frigidaire galaxy refrigerator is terrible. My first try was a side by side that leaked and had defective doors. It was finally replaced but new frig has quit cooling in all sections at different times within the first year. Should throw it out and put my 20 year old frig back as it never quits. Very upset to spend so much money for something that doesn’t last.

Purchased in May, has not worked since. Tried going through Customer Service. Continue to receive same response that a service rep will call or email me with an apt for service. Have called every week, sometimes twice a week, to get an update. Always told have to wait 36 to 48 hours for a response. Never any email or confirmation of calls, just given a ticket # when asked to deal with a supervisor, the alleged supervisor gives the same response. Never any follow-up or attempt to resolve the issue.

No refrigerator for over 2 weeks and counting. Fridge died in less than a year. HORRENDOUS customer service. I’m a breastfeeding mother with two young children and have been forced to live out of coolers. Despite the fridge being under warranty, Frigidaire keeps delaying—saying it takes 15 business days just to “look for a tech,” then another 7–10 business days for “replacement approval.” That’s a month without refrigeration for a covered appliance. I’ve filed complaints with the FTC, NY Attorney General, and BBB. Still no repair, no call, and no replacement. This company clearly doesn’t care about families or honoring their own warranty. DO NOT PURCHASE FRIGIDAIRE!

I bought my Frigidaire freezer on top refrigerator from Costco on July 2024- Used it for a month as I lived overseas and no one lived in the house. Came back home July 6, 2025, put something in the freezer and next day noticed the freezer was not working and the refrigerator was not cooling either. I called Costco technical support on July 7th and a Frigidaire technician came on July 14th and said he needed to order 2 parts (a compressor and an evaporator) and it would take 3-5 days and said he only has an appointment till July 28th - The compressor arrived July 18th and looks dented.

My brand-new Frigidaire fridge stopped working in May — just four months after purchase. I filed a warranty request, but the part needed for the repair is unavailable. I’ve sent multiple messages and received no response. Even the Better Business Bureau (BBB) has not heard back from Frigidaire. The authorized service center confirmed that the part is out of stock with no estimated delivery date. It’s now been two full months without a refrigerator. What’s the point of a warranty if nothing can be repaired or replaced? Extremely disappointed and frustrated.

Fridge less than a yr old already broken. It's been 3 WEEKS. Won't refund purchase and tech hasn't even looked at it yet! Fridge is ruined now from sitting broken and grew mold from no air flow. Not to mention the costs of no fridge for a month now. Requested to speak with supervisor multiple times and nothing.

Bought low end refrigerator with ice maker. Only makes 8 quarter size cubes in 2 hrs. Don't plan on having a party until you wait a month for the ice to show up. Not worth the extra money for ice maker.

Extremely disappointed with my experience. I purchased a new refrigerator for a rental property that quickly did not work properly. We have had numerous service calls to fix the issue but nothing fixed the problem. I've called customer service a number of times and they cannot provide any resolution themselves and rely on the back office to approve things however there is no direct connection to a supervisor or the back office.

Purchased a simple single door Frigidaire refrigerator the end of September 2024 and have had it go out twice now, losing everything in the freezer and all dairy products in the refrigerator. Once was in early March and then again the end of June. I called to request service as it was still under warranty on June 30th and am still waiting for repair or replacement. I obviously got a lemon. Cannot get a call from them and took a day off work because I was told a repairman was coming today between 8 and 12 and they never dispatched the repair. So frustrated! Don’t bother. Can’t even get through to a supervisor as their customer service is outsourced in some far off Asian country. Good luck!

We Purchased a Garage Ready refrigerator in October of 2024. At the first part of June 2025 we noticed the refrigerator portion was not cooling and the freezer was forming ice on the door seal. We contacted Lowe's where the item was purchased and were told they could not help us. We were told to contact Frigidaire directly because it was under warranty. That's when our nightmare began. It is now July 7th and we still do not have a working refrigerator and Frigidaire will not refund our money. We have been told our only option is a replacement, if it is determined repairs are not possible. Well, we have had two service calls and parts replaced, but the problem has not been resolved. We are now waiting on a third service call to "verify" it is not possible to repair. If that occurs, Frigidaire will create a case to possibly give us a replacement.

Do not purchase a refrigerator from Frigidaire. You will waste your money and time trying to get it repaired. We purchased a brand new fridge and it has never worked. There is only 1 servicer for our area and they have no motivation to deem it non-repairable since they get paid every time they "repair" it.

Bought a new refrigerator on September 18th, 2024. Stopped working May 6th, 2025. Still under warranty, called and they set up a technician to come take a look. They never showed, called and set up another time, they didn't show again. Did this a 3rd time and once again no shows! Asked to have unit just replaced, they want to have me take a 4th day off work to wait for another technician. Very unhelpful customer service and horrible way to gain business from people! I've lost a substantial amount of money missing work and they just don't care! Well over $1200 from those 3 days of missed work! I could have replaced it twice by now with that kind of money! Refuse to replace it after all of this even though it's still under warranty! DO NOT BUY from this company!

2nd time in 4 years that the thermostat has gone out. Constant noise. My dishwasher is definitely not energy efficient. Takes 2 hours to do the dishes. The panel to change settings never has worked. Tried to do normal wash won't change. The door lock got stuck which I couldn't use the oven for weeks until it got replaced. THIS APPLIANCE IS THE WORST BRAND EVER.

I purchased a refrigerator and it stopped working while under warranty. Frigidaire will not send a technician out or replace the product. I have only had it 7 months. Worse customer service. Do not purchase from them!

Horrible horrible service. NEVER BUY FROM THEM. Had my side by side 5 months. Ice maker just quit! I’ve yet to get a tech out here. All they keep saying is they don’t have a technician. They will submit a ticket to back office. It’s been 6 weeks and nothing!!! I'M PISSED.

We have had Frigidaire appliances for less than 4 years. The dishwasher does not work well. And this is the second time we have had issues with the refrigerator. The first time was the door which was replaced under warranty. This time the entire fridge and freezer stopped working completely. The freezer is at 80 degrees currently. We called on a Monday to schedule a repaired. The soonest repaired was on Wednesday. On Wednesday they called and canceled the appointment and rescheduled it for Friday. My husband and I both called to see if someone could come sooner and both were told that they were only schedulers and they could not connect us to an agent.

I wish I could give this refrigerator a "ZERO". It is hands down the worst refrigerator I have ever bought in my entire life. Ours literally died and I went to Lowe's to get a new one. The black LG I wanted was on back order until January (this was in November) and we couldn't wait that long, so I took a chance on a Frigidaire. First, the rubber around both the freezer and the fridge itself is so weak that every time you open one the other part pops open. If you don't "literally" close the freezer part with your hand to make sure it is closed, it will create a ton of ice in the top. It has no butter dish???? What??? This is on me for taking a chance, but I will NEVER, EVER buy any Frigidaire product again. I do not recommend any of their refrigerators!

ABYSMAL. It has been over a year to resolve ice maker issues. Finally deemed non repairable. Still no resolution. Had to buy a new refrigerator. Will never buy any Frigidaire product. EVER, ever, ever, ever.

This is worst experience with Frigidaire refrigerator model PRFS2883AF7, Got frost build on back wall of refrigerator, complaint on it and they replace same parts air tower, humidity sensor, board 3 times. Still they are scheduling appointments to replace same rather than accepting they have faulty appliance setup in out house. Don't buy Frigidaire. And worst part I have all appliance from Frigidaire as builder installation.

I purchased a side by side refrigerator model FRSS2623AS. From the get go the ice maker went out and replaced 3 times. The main computer board was replaced. This is the Loudest refrigerator I have ever had in my 70 years. Between the ice banging as it drops (sounds like someone banging on the front door) and the motor running. Not my choice in the future.

After 134 days, we are still waiting for a resolution with Frigidaire. On 27 January, Frigidaire sent us a damaged refrigerator, then instead of replacing it, they sent three sets of damaged doors over several months. In April, they approved a replacement then "accidentally" cancelled it. We asked for a refund and were told we would hear something in 3 to 5 business days. No call. When we called to get an update, we were told there would be no refund but they had reordered a replacement. As of today, 9 June 2025, they have no idea where the refrigerator is or who will be delivering it. Corporate has not responded to our correspondence (letters and e-mails). We have spent 35-plus hours on the calls and chats, to no avail. Customer service is pathetic. Supervisors don't answer the phone or return calls.

My refrigerator from Frigidaire has not been working since purchase. Still under warranty and Frigidaire refused to replace. I'm still waiting for parts every single week for a month. Don't buy from this company. Not reliable at all.

On August 15th, 2024 we purchased a refrigerator Model FRSS2623RBC. It looked spacious and was a side by side as we wanted. The frig looks good but has a terrible water and ice dispenser system. It makes for a mess of water or ice on our floor during every use. It is noisy and runs constantly. It might be the worst refrigerator we have owned in 65 years.

Purchased a Frigidaire Model FRSS2323AS in July 2024 from Lowe's, March 2025 the fan motor started making a loud noise. Next morning nothing was cooling or freezing, Display won't come on, called Lowes & Frigidaire was told they would send a service tech out, first tech arrived a week later. Was told he would need to order a board for it, tech came back a week later, installed board. Refrigerator still would not work, he removed the board and said he would need to order the fan motor and another circuit board, came back 2 weeks later, installed new parts, Still not working!!!

I have never experienced such appalling customer service in my life! I've been dealing with Frigidaire for the past 4-5 months, trying to get a service call scheduled for my malfunctioning fridge, and it has been an absolute disaster. They keep promising to arrange a service call, asking me to send over my bill of sale repeatedly like a broken record, and what do I get in return? Nothing! Absolutely nothing! It's like talking to a brick wall. Their service center is utterly useless; I've called them countless times, only to be met with empty promises and no real assistance. My fridge is still not fixed, and I'm beyond frustrated. This level of incompetence and disregard for customers is unacceptable. Frigidaire, get your act together! If I could give zero stars, I would. This has been a complete waste of my time and money.

Just got delivery from Lowe’s on my special order Frigidaire model FRFG1723AV. I needed smaller refrigerator /freezer since I have built in cabinets and limited space, had to special order as Lowe’s did not have floor model to view. The refrigerator looks nice and fits perfectly. I have only had for two days and it’s working. No issues with performance at this time.

Bought the Gallery collection because I was concerned about having all appliances matching since they would be side by side and they didn't. No one was interested or could care less. Refrigerator freezes all food on middle level. Never spill anything as all fluids cannot be cleaned because of terrible designing. Worst experience ever. Finally got some money back only because they were tired of me calling constantly. No customer service at all.

I purchased brand new in box under warranty Frigidaire refrigerator. At 3 months old compressor went out. After working with warranty department 11 weeks I was told by supervisor Geofrey ** he would not honor warranty because product was not bought by dealer that was authorized Frigidaire dealership. This is while they sent 3 out 3rd party non authorized dealerships to work on appliance. I’m beyond livid. I thought they were a reputable company. I am taking them to court. They aren’t the same, my experience has been horrific.

Of the 800 plus reviews, I can't believe there were 23 Five stars. I absolutely do believe there were 672 One stars. Our 8 year old Frigidaire Gallery stopped cooling so I contacted customer service and Eduardo of Electrolux came out and diagnosed the problem as a bad compressor. This was after we paid $347. He ordered a new one and came back one week later and installed same. All of this started around 3/19/25. Still not cooling so Eduardo came back and the evaporator was frozen up with ice all under the refer. More parts ordered and he came back out. Everything still frozen, so Eduardo suggested we go ahead with a new refer. Since the service was not fulfilled BY Frigidaire, we asked for the refund of $347 after we purchased another refer. This is where the adventure began.

I purchased the French door (3) galary model. The worst thing I did. It makes a lot of noise, every 6 months a $100.+ on filters. Less than a year broke down 2 times. And the worst customer service. Water leaking and shut off and it took 2 weeks to send a repair technician. No paying for damage or spoiled food. They only give back $100. Refund for the purchase of a compact mini fridge. Customer service is a non English speaking language. Often no understanding or misunderstanding the conversation. And the same thing with the technician. It will take more than 2 to fix the problem and the wait for that no matter if is an emergency like water leaking or no power the waiting is 1-2 weeks. And the appliances with a lot of issues. My refrigerator in my other house is 17 years old and only was serviced 1 time. This one 7 months and serviced 3 times. 2 times the microwave, 1 the dishwasher. STAY AWAY FROM FRIGIDAIRE. SAVE YOURSELF THE PROBLEM.

The part needed to repair my refrigerator was never ordered after the initial technician visit. This was already a 2 week wait with NO WORKING REFRIGERATOR. I discovered this myself after following up when no repair had been scheduled. Over several days, I called Electrolux customer service daily and spoke to multiple representatives, explaining that I was leaving town on May 20 and that the repair needed to be completed before then.

The temperature temperature that you are supposed to set it on doesn't make items cold, even if you set it to a lower number items still don't get that cold (drinks). I think you are paying for the brand name not quality.

This is our 2nd Frigidaire refrigerator. This one is only 16 months old and once again compressor us shot. We had a guy come out and he told us it was not compressor but the control board. $595 but it would take 2 days to get. So transferred all food to garage refrigerator. (Trusty 28 year old fridge). Two days later he comes out with new control board only now to say we need compressor! At this point it is not worth it, we can buy a new refrigerator for almost the same cost. Tried calling Frigidaire to discuss having them 1) refund our money for the control board (which he took with him) but 2) to speak with someone about possibly honoring the warranty since this is the second time this has happened to us. The barely English speaking individual refused to let us speak to a supervisor and just hung up on us! We will NEVER buy another Frigidaire product again and will be sure to warn anyone we know not to as well.

Bought a new refrigerator in July 2024, along with an extended 5-year warranty. Refrigerator stopped cooling after 10 months. Called to schedule service and was told I had to schedule online, which I did, for next day. Waited all day, and when I called discovered the contractor they schedule with had been out of business for a year. Was rescheduled for 4 days later. Called the contractor directly, mainly to ensure they were still in business and also to ask for quicker service. He came out the next day and had the refrigerator working in 20 minutes (small module inside). Then I called Frigidaire to ask about coverage for food loss.

I bought this Frigidaire Gallery refrigerator in 2020. When it was 4 years old the refrigerator stopped keeping temperature. The freezer still works. I have spent over $1000 replacing different parts and it’s still not working. I’ve replaced the computer, the fan, the ice maker and the gaskets. Works for about 3 weeks and then starts getting warm. It’s currently at 50 degrees. Just a bad design. When I called Customer service they want $100 just to diagnose the problem. More money into the pit that is this refrigerator! I will never buy Frigidaire again.

To say we are unhappy with Frigidaire is a gross understatement! Frigidaire refrigerator arrived 1/27/25 with damaged doors. Refused to give a refund or replace it. Shipped us 2 doors. They were also damaged. Shipped 2 more doors with the promise they would be specially packaged. Also damaged. They are now sending 2 more doors. They were supposedly shipped 2nd day UPS due to arrive 4/28. Now they'll arriving 5/2. Frigidaire schedules the technicians. Doors never arrive on time and service appointments have to be rescheduled. POOR customer service. Upper management is never available.

I hope someone will find this helpful. I have been dealing with them about a refrigerator since last fall. It is a complete joke to get the help you need in a timely manner. Please buy a different product.

These are the things it's done since new, 2 years old. Ice maker has a drain line that freezes up and is not fixable. Repairman is unable to fix it after turning fridge off for 3 days to defrost it. Leaks water inside refrigerator constantly.. Water dispenser tray is always leaking down the front of fridge. The stainless on front of fridge is oil canned and looks wavy like it's dented.

Frigidaire is HORRIBLE. My landlord bought a Stove, Dishwasher and Refrigerator. Within 3 months I had a claim on both the Stove and Dishwasher. After 6 months, the Refrigerator went out completely. I've had nothing but hassles with warranty and they are denying the Refrigerator claim. DO NOT BUY FRIGIDAIRE!!!! THE PRODUCTS DON'T LAST, CUSTOMER SERVICE WAS AWFUL AND WARRANTY IS A RUN AROUND.

Frigidaire's warranty is worthless. A week after the fridge went down, we finally received a visit from a tech who couldn't diagnose the problem and left. After a total of four weeks of calls to the service number, during which time they twice terminated our case, we had the fridge repaired by a local company at our expense. (It was the defrost timer, which is a quick fix). Do not buy if you are depending on Frigidaire to honor its warranty.

I bought the fridge on December 19 2024. Start 2 weeks ago the freezer start to have load noise. I did contact the customer service and they send the technician and he said he need a part to fix it so from April 11 until today I'm living without fridge and at the meantime I did contact customer service almost 6 times but unfortunately I didn't get any results or even phone calls back from them so please don't waste your money to buying this product because if anything happens you going to be stuck same as us. Imagine almost 2 weeks without a fridge.

Had a refrigerator for a year and the ice machine stopped working. I called customer service and after trying to communicate with someone for two hours on what ice maker was not working I thought the right part would be sent. It seems the call center is not in the USA. They also set up an appointment with a repairman. I got charged 170 dollars. I waited a week and of course the wrong part was sent since the guy couldn't understand English. I called customer service again. I got hung up on once and waited on hold another times for 30 minutes. All could not understand English well and had no education on the products the company they work for produces. They will also not let you speak to a supervisor. In the end. I asked for my money back and will call a local repairman. Don’t waste your time with customer service. It does not exist.

They outsource the customer service. And never honored my warranty. I got a refrigerator that was a lemon and never work. Stopped working within weeks. They sent out repairman that said they would replace it. They lied..They never bought it back or sent me the form or email it..I'll never buy anything from this company and I'll tell all my customers about this horrible company and experience.

I purchased a Frigidaire refrigerator 18 months ago and an extended warranty. It quit cooling on 4/3/25. I called the warranty company who sent a repairman out on 3/10/25 who diagnosed the problem but said he could not repair it. The warranty company sent a different repair service out on 4/17/25. He said he would need to order parts. The parts were delivered to my home a week later but the repair service said the soonest they could send a repairman out was 4/15/25. I received text messages daily for a week before the scheduled service including one at 7 am on 4/15/25 stating the repairman would arrive between 8am and 5pm on 4/15/25. Then at 10 am on 4/15/25 I received a text saying the repairman could not come on 4/15/25 and the soonest appointment was two weeks later on 4/28/25. By then I will have been without a refrigerator for 8 weeks!

I bought a refrigerator 8 months ago and the whole thing went out. The manufacturer is telling me that it’s going to be 7-10 business days before they can get the part to fix it. They say if they expedite the part that it is going to cost me even though the refrigerator is covered under warranty. The agent tells me they are doing the best they can. In my opinion they are not doing the best they can and they are definitely not trying to keep their customers happy. Who in this world can go 3 weeks without a working refrigerator that is only 8 months old and better yet why is an 8 month old refrigerator going completely out. I am so aggravated at this point and will never again in my life buy anything from Frigidaire again. Their customer service is a joke.

The ice maker and water dispenser on my Frigidaire Gallery has been malfunctioning. Today I had a repairman come out. When he pulled it away from the wall, we were mortified to see a large ice ball on the back of the fridge, with mold on the floor and wall behind the fridge. Frigidaire refuses to accept responsibility, since the purchase is out of warranty, but this is a health hazard and they need to stand behind their product.

My wife and I purchased a Gallery refrigerator, freezer model #GRMG2272CF02 on April 11, 2024. In November the freezer began to fail, often raising to over 25 degrees, making ice cream as soft as butter and keeping us from using it for actual food storage. (You know, the purpose that a freezer is designed for.) It knocks and thumps and runs for extended periods of time before it finally returns to its set temp. We have had 6 service calls through Electrolux and not one technician has ever done any real diagnostic testing on it to find the reason it still can't hold temp five months after the problem began. We have presented videos of the hi-temp alarms, recordings of the loud sounds it makes, and pics of the 2 freezer thermometers we bought to monitor the freezer temps.

Bought a Frigidaire refrigerator 7 months ago and it already broke down. I should've read all the consumer reports as I would have known that it was rated as one of the worst and many have filed complaints against them. Their customer service doesn’t open on weekends so if you have problems on a Friday you have to wait till Monday. Then it goes to an India call center and get the runaround. Parts are hard to get so repairs can take another two weeks. They won’t do anything more than put in a work order then you have to deal with another layer of calls. Read all the consumer reports before making a decision but stay away from Frigidaire. Many people have told me they had similar bad experiences so opted for brands rated much higher.

Beware: do not buy anything from this company. Bought a fridge in May 2024, 9 months later it is not working, called. Set up a service appt, 6 weeks later, still no working fridge, no service appt. They claim they have no one in my area to send over. I call them 2x a week with the same story from them every time, no supervisor to speak to, it's beyond frustrating at this point. No they will not send me a replacement without having somoeone look at it, but yet they don't have anyone to come look at it.

I bought two Frigidaire refrigerators with the first one failing after 14 months. Bought a replacement of the same model due to price and size, and that one failed after only 11 months. They said I had to have a service call and they wouldn’t replace it. Service call on 2/21/25 and the failure was identified by the service rep. The part was ordered and as of today 4/4/25 the part still isn’t available. Inferior product and worse customer service.

Purchased a simple Frigidaire garage refrigerator. Within eight months, the refrigerator portion stopped working. Only the freezer worked. Waiting over a week for the warranty contracted service. People to hopefully correct the problem with a new part. During a Google search, apparently, this is a common problem with these refrigerators.

My blood pressure right now is going through the roof! Why? This piece of junk otherwise known as a Frigidaire Gallery refrigerator which is a little over 2 years old (hence, out of warranty of course) has just given us YET ANOTHER broken drawer. This is the 4th time for a drawer or shelf to break, and replacement averages around $150. In the short time we've had this we have sunk over $600 into repair parts. In addition, the ice maker valve freezes because the insulation has worn down to the point that it no longer protects it from freezing, so the ice maker doesn't work. And how is Frigidaire customer service you ask? They will not do anything. I will NEVER buy another Frigidaire product as long as I live!

I bought a fridge around Oct 2024. It quit working just before the Holidays, fixed in Jan, went out in Jan, fixed in Feb, went out in March and waiting on repairman again. Frigidaire won't refund or replace until it is deemed unfixable. Three times I lost food and did without a fridge. Am on a fixed income as a retired and disabled vet.

I've had 2 Frigidaire Gallery Counter depth refrigerators in the last 30mo. The first broke, about 3mo after warranty expired. Could not be repaired. Would not hold temperatures. Frigidaire in good faith said they would rebate me $500 if purchased a new Frigidaire, which I did and they did not honor the $500 after I followed all directions. New fridge, ice maker doesn't work. Customer service is horrible. Take Zero responsibility. Cannot get ahold of anyone with understanding. Going on 3mo not getting my warranty work done. Just blame 3rd party.

Frigidaire Appliances don't work. My refrigerator has been broken line than what I've had it. I bought it 7 months ago and the ice maker had been broken 4 months. 2 different companies have canceled appointments on me and sears wasn't able to fix it and they never returned. Customer service agents and managers are clueless. Don't buy Frigidaire in easy to get rid of it and deal with the $1,900 loss.

I am a volunteer at The House That Love Built (THTLB) transition home for women in Phoenix, Arizona. THTLB is home to as many as nine women at any given time. The women we serve are those who were formerly incarcerated, victims of domestic violence, substance abuse recovery, and homelessness. They enter our program to find safe housing, education, employment, and life skills for a life of sustainability and to become productive members of the community.

Frigidaire sucker you in by making their products cheaper, and soon as you buy it the products they destroy it like the grim reaper. Their lack of cx service is distasteful. Plus no type of feedback or communication skills by them to update customers of a technician coming out to fix the problem. I purchased a new Frigidaire fridge from Home Depot and after 4 months the sealant needed repair. I contacted Frigidaire's cx service and was advised of a tech coming to home to troubleshoot the issue. Unfortunately, a technician didn't come out and kept receiving broken promises from Frigidaire cx service. They also show a lack of empathy when you're trying to explain to them what's going with the product.

PSA to my Realtor friends: Please warn your clients to NEVER buy Frigidaire appliances. Their warranty is not worth the paper it's printed on and there is no way to escalate or expeditiously resolve a claim. You are on their timeline and at their mercy. And they couldn't care less about your business. I have a brand new fridge that had a bad compressor, right out of the box. But if it's been more than 48 hours, Home Depot refers you to the Frigidaire warranty. Started the repair process on Feb 27th. FIVE days later they sent a repairman who spoke no English and told me through Google translate "it's not cooling [duh], I don't know why they sent me. I can't work on it. They should have sent new equipment." And he was gone in 5 mins.

Five month old refrigerator stopped freezing/cooling. Called Frigidaire for warranty claim. Sent a repairman out that diagnosed as a refrigerant leak and it needs a sealed system job. He said it would take 10 days to get parts. It has been over a month and the refrigerator still has not been repaired. I have called Frigidaire 3 times and used their chat to try and get a replacement. They will not replace the item unless their technician says it can't be repaired. It doesn't matter how long it takes to repair. By far the worst appliance I have ever bought.

Bought a Frigidaire Refrigerator 6 months ago. It no longer works! Frigidaire said they would send out a repair technician a week later and then canceled the appointment without any explanation. Worst purchase experience I have ever had. As a side note Lowe’s sells this product and must know it it faulty. Out a $1000 and no refrigerator. Please don’t buy Frigidaire or shop at Lowe's. They will not stand behind their products.

I purchased a Frigidaire refrigerator a year ago and within a month things were freezing inside. Fresh fruit, eggs, yogurt, etc. When I called customer service, the gentleman told me to “just turn it off for awhile.” I had to keep repeating the problem before he scheduled a repairman to come out. When he took off one of the covers it was covered in frost and he said that shouldn’t be happening. He cleaned it out and things were ok but I still occasionally have problems with things freezing. I make sure nothing is blocking the filters but it still happens occasionally. Another problem is the ice maker. The ice shoots out so hard and so much that it goes all over my floor. I have to literally use a towel to keep the ice from going all over. I will never buy a Frigidaire again.

Bought a new Frigidaire 4 months ago, and now the freezer and fridge no longer work. We called the wholesale department which told us to call the manufacturer. After a week the manufacturer finally sent out a technician, the technician claimed the compressor is faulty and he couldn't fix it. It has now been 2 weeks and still no news from the manufacturer. In total it has been 3 weeks already with no fridge, and no response as to when it will get fixed. Seems this particularly manufacturer has the worse reviews based on Frigidaire! I will never buy another Frigidaire again!!! I advise everyone else to research Frigidaire fridge before purchasing their product, it will be worth it, not to mention possibly save you a lot of money and major grief!!!

I bought a fridge and it broke. I called, they said that Sears would fix it. Sears said they would come out next day. The next day they canceled and told me I had to wait a month. Then they showed up a day earlier when no one was home. Then they canceled the service. Then said they could do anything other than reschedule for another month out. So no fridge for 2 months. Then they said I mixed up the days but I have the text message confirming the day. I can't get ahold of anyone at the corporate office to put in a formal complaint. They won't refund me now either. This has been absolutely horrible.

I got a Frigidaire frig from Lowes in October 2024. It stopped working 2 weeks ago and all my food was compromised! Their warranty is not worth having, factory or extended! There's been 3 repair people out in past 2 weeks and frig still doesn't work. I had to buy another frig in order to have one because the wait time for repair was over 2 weeks! Tell me who can wait that long without a frig! I'll never buy anything from this company again! They keep sending people out to fix frig instead of giving a refund like should have been done in the first place! Buyers beware of this company!

Plastic off of ice bucket broke off into ice. Fortunately caught it before swallowing any. There was a recall and we received a new ice bucket. After replacing that, about 6 months later the icemaker broke and the cube tray fell into our ice bucket. It got ground up in the ice and we found pieces of plastic in our drinks again. This is terrible. Fridge is only 5 years old, paid $1300 and could have run into some major health issues had the good Lord not been looking out for us. Thankfully nobody swallowed any of the plastic. Customer service wouldn't do anything for me other than offering to refer me to a repair company. After I rejected that saying the same thing was likely to happen again, they offered me family pricing on a new appliance. Awful product and honestly Frigidaire should be sued in my opinion. This could kill people.

Today I had a Frigidaire repairman come to my house to see why my refrigerator is making noise. I have cameras in and out of my house. He was here no more than 7 minutes then he has the audacity to put his hand with no gloves on in my icebox and pushed my ice back. Didn't bother moving my refrigerator. Only open both doors and told me, "Do you have extended warranty. Would you like extended warranty." I told him, "Are you not going to fix my refrigerator," and he kept talking about the warranty. I cannot believe my refrigerator wasn't even fixed. All he was trying to do is sell me extended warranty. 😠😠😠

I bought the fridge in June 2024, delivered in July 2, 2024 and had problems after problems. The fridge becomes loud like a generator then defrost, I have thrown the food 5 times as it goes bad when defrost. I had 5 technicians coming to my house since December and the problem persists. I am left without option other then sending it to small court claims. The customer service at Best Buy said that if the problem persists they need to replace the fridge but Frigidaire refuses and keep pushing the cane till the fridge is not covered under warranty. They also try to sell you warranty every time you call to claim the problem. I will post videos daily now on social media. Please someone help!

Buyer beware!! Do not buy their refrigerators! Bought model fftr1835vw top freezer refrigerator ver. 09/23 in October 2023 direct from manufacturer. In use until February 2025. Freezer/refrigerator stopped working. Out of warranty after 1 yr. Called Frigidaire. Was given repair service company who came and diagnosed problem. Technician found defective capacitor and replaced it cost $99 with service. Then tech said the compressor has gone bad and advised me not to spend any more money for costly repairs and to stay away from this product/company as he had serviced many customers with the same problem for this model. I lost $723 for a refrigerator that worked for less than 2 yrs!!!

The unit performs well as a refrigerator / freezer, but I had called and complained about how noisy my six month old refrigerator / freezer was. A service rep. Was dispatched and diagnosed the issue as “refrigerant noise” and there was nothing he could do about it. I am complaining about the issue because the unit SOUNDS like an old truck on its last legs. If this is not an issue that can be resolved, then the product is poorly engineered and I, as a customer, feel I have been duped into thinking I purchased a quality product, only to find it sounds like something ready to fail. This is not what I would expect from a normally trusted company like FRIGIDAIRE. If, in fact, this issue cannot be corrected and FRIGIDAIRE is satisfied that this represents their quality, then consumers should be advised to expect annoying noisy operation, BEFORE PURCHASING.

Bought gallery fridge in November, doesn't hold temperature, all their customer service is offshore, rather than help they try to sell extended warranty. All the service people are private contractors. They want a credit card saying they will charge me if they determine that nothing is broken. Frigidaire says just because the temperature readout isn’t working doesn't mean it’s broken. It has to be hot or defrosting according to them to be broken. All these companies buy the name, they are not the original companies making these appliances

If I could give them a zero I would! Bought several refrigerators for rental properties. There was a pretty bad flaw with their drawers and a few of them got broken! Called to order replacements, gave the customer service rep. the serial numbers and was told they were on back order. Fast forward almost 4 months later I received the completely wrong drawers that don’t even go with the refrigerators, so I called back to see what the deal was. Apparently they put in the wrong serial number and shipped the wrong drawers. I was originally told that I had to pay for shipping to send them back and then express how displeased I was about the whole situation and having to pay for their employee's incompetence.

I just purchased my refrigerator. The water dispenser is not working correctly. The refrigerator comes with a filter and it could possibly be causing the issues since the water lines are good. I asked that they replace the filter and they refused to but offered me a 20% Discount. They also stated that if they send out a technician I have to put a credit card on file. This was the worst customer service I have received from any company. Stay away from them.

Stay away from the Frigidaire model FFTR1835VS. 18.3 cu feet. The Freezer motor completely burned out after less than 2 years. Frigidaire only expects their model to last 1 year. Poor customer service. Poor connection to whatever country they are funneling their calls to as I had to repeat myself over and over again. I am only one person and do not overload my refrigerator! I do not expect to buy a new refrigerator every year!

Our ice maker stopped working and after trying on my own to get it working we called Frigidaire service to make an appt. The technician came out and it was quickly apparent he did not know how to service our fridge. He made a call, then told us we needed to spend an additional $365+ to install a line and valve. After he left, the icemaker began working, so I called to cancel the appt and get a refund. I was told we could keep the part they ordered when it arrives and they would refund us for that amount, but we had to pay for the labor that was never performed to install the part because he pulled the fridge out. This should have been included in the $225 diagnostic fee. Pls make certain this company does not commit fraud again.

I would leave a "no star" review if I could. We are going on 3 weeks with a 6-month-old refrigerator being out that is still under warranty. Customer service is no help and we cannot reach anyone in corporate or management. Apparently, now they are waiting on a part to come in that is out of stock. They have no idea when the part will come in if ever since it is unavailable. The repairman who came out said the part was unavailable and recommended a buyout from Frigidaire. This has been the WORST customer service I have ever dealt with in my life and I am 60 years old. It's like nothing is going to ever get done. WILL NEVER PURCHASE ANOTHER FRIGIDAIRE PRODUCT EVER AGAIN!!!

I purchased a Frigidaire Gallery Refrigerator Model GRFC2353AF7 1 year ago. The refrigerator has been acting as a freezer for the past 6 months. There has been 5 free service calls to my home with two different companies. My manufacturer warranty recently expired. I have thrown so much food away and Frigidaire offers no concessions other than paying additional money for an extended warranty.

In the summer of 2022 I bought Frigidaire Professional refrigerator, range and double oven. I love the oven and the range is fine. The refrigerator was delivered with a broken solenoid and repair was needed on day one. A year and a half later, out of warranty, I had to replace the water pump of the ice maker and water through the door. Today 2/25/2025 I have to replace the compressor assembly because according to the tech, the fan blade was not installed correctly and the compressor overheated. I complained to Frigidaire and they sold me a compressor for 30% off. I had to find a tech to install. The compressor was $400 and the installation is $975. The only thing I accomplished is keeping it out of the landfill. I would steer clear of the refrigerator!

I'm only giving one star because I can't give zero. We purchased a home that had all new appliances, Frigidaire Gallery Package. Within one year, we had to replace dishwasher, microwave needed part replaced, ice dispenser on fridge spits and water every direction except in the glass. Frame on veggie drawer cracked (this is with 2 adults using it), Ice maker makes only crushed ice with cubes every now and then. Range top is impossible to regulate...seems to have only two temps, High and Off. I would NEVER buy Frigidaire appliances nor recommend them to anyone. Will be replacing range, fridge and microwave soon.

We bought a Frigidaire gallery French door refrigerator 6 months ago when our Kenmore died after 12 years. Very pleased with the new Frigidaire until last week, when it made some awful noises and then temps fluctuated. Under warranty, they assigned a third party servicing group to us (Appliance Service Center) who sent a technician out. The technician diagnosed the problem and ordered parts.

We purchased a Frigidaire French Door refrigerator in early December '23 from Lowe's. At the end of December '24, the cube ice feature would only make crushed ice. I reached out to Frigidaire's customer support and they attempted to resolve the issue over the phone to no avail. They pointed out because the standard one-year warranty had expired that they could send their technician to my home for a charge of $300. I complained that this unit is just outside the one-year warranty and they refused to make any concession. Needless to say, I'll live without the cube ice feature and will never purchase another Frigidaire appliance again! Buyer beware!

Purchased a French door refrigerator by Frigidaire. This has been a HORRIBLE experience! The water dispenser was defective, repaired several times (shortly after delivery) the repairmen said it’s an ongoing issue and they have to just keep ordering parts (the last visit he just said they were told to just drill another hole! That wasn’t the biggest issue, it was the black substance that they had no idea what it was or where it was coming from! The techs had no idea and saw it in person! Frigidaire's resolution to the problem was, "Just keep using it, if it happens again, will send someone out." WHAT? NO THANK YOU!!!!!

Bought a French Door refrigerator 2/7/2024. Everything in the back, especially in the deli drawer, freezes. Icemaker is in fridge section so, if you raise the fridge temp above 38 degrees, icemaker won't work. Within 6 mos, paint began to chip off the edge of doors beneath handles - an area that is never even touched. One Frigidaire rep on line said they don't fix cosmetic issues. Husband spoke directly with a 2nd rep who sent a service tech out on 1/21/2025. I've had one new door sitting in a box in my garage for almost a month. Every time I call, door #2 hasn't been ordered yet and no one can tell me when it will be ordered. I think they're just waiting for me to give up and say "forget it"... never will happen. If I could give Frigidaire Service ZERO stars, I would.

My mom bought a Frigidaire refrigerator from Home Depot in November 2024. It was delivered Nov 16. Shortly thereafter it seemed like it wasn’t cooling but by the holidays, the alarms were going off. We tried calling customer service. We waited and waited and waited on hold. I tried the chat option and the link didn’t even work. I think they were closed for the holidays but the message never said that so I wasted hours on hold. Finally I called Home Depot. They sent out repair person #1. It worked for about a week before the alarms were going off again. This time I was able to get ahold of Frigidaire. It is now Feb 14, 2025 and we are on our 3rd service repair. Frigidaire will do nothing but keep sending repair people.

The fridge stopped working four months after purchase and we lost a lot of food. When the repair man ariived a week later he had the replacement part in his hand. The replacement part was a temperature control dial. He did not need to diagnose the problem because he KNEW Frigidares had faulty temperature control dials.

My problem is with customer service and the lack of it as well as the business ethics of Frigidaire. My new fridge needed a new water filter. I went to their site to order it and because it's cheaper to use subscribe I did, but then I remembered the fridge also had an air filter. While looking for the air filter I discovered they have a set of one each for a cheaper price that buying them separately. I decided to subscribe to the two set instead and go back and cancel the individual subscription for the water filter. There is a button to cancel and I used that since their customer service isn't open on the weekends and it might ship out before Monday. When I got to the screen with my subscriptions I mistakenly cancelled the two in one pack so I went ahead and cancelled the single one too, leaving me with no subscriptions.

I bought a refrigerator model # 4AO4722343 for 2500$ in Feb of 2021. Both roller shelves that support the produce drawers have broke and it has cost 150$ to replace/ repair this. Other than this defect I have been pleased with refrigerator. I contacted the company to see if they would reimburse for any of the cost and they would not. Buy the extended warranty if they offer it!

Do not buy Frigidaire appliances. I bought a refrigerator and it had a bad gasket. I called to have it serviced and a new gasket was ordered. I was promised the 1st appointment of the day by the technician. When they did not show up I called the service number to inquire when they would be here. Was told I was 6th on the list. Had to take a day off for this repair and scheduled a couple of other appointments. Asked for the service tech to come after 3 pm. The service tech was at my house and left before 255 pm. I did not get the 30 minute prior to arrival courtesy text or phone call. I received a text at 236 pm and the technician arrived and left within 20 minutes not honoring that 30 minute service window.

My Frigidaire refrigerator/freezer was great with the exception the filter for just over a year. About a year and a half after purchasing this model, the freezer stopped working properly, constantly thawing and refreezing. Unacceptable. The appliance repairman tells me I need a new freezer door. Cost for door + gasket: $279.89 + tax of course. Cost for repairman to install said door: $110 +. Is this expenditure even worth it with this product? I certainly will not buy another Frigidaire product - and the company doesn’t care!

I bought my fridge 6 months ago. Ice maker worked for about a week. I had 6 guys come out to try and fix it with no luck. Frigidaire will not give me a new fridge. They don't stand behind their products and it is very disappointing to know that 6 months later I still have no ice maker. Needless to say they don't care about their customers and I will never buy their products again.

I purchased my side by side refrigerator Nov of 2019... Only person in house. This fall in 2024 was given school photo magnet. I put it on my stainless steel frig. At Christmas I went to change pics and found rust on fridge.. In fact pits on steel. I tried a paste of baking soda...nothing. I had previously cleaned it with special stainless cleaner! I called customer service. Asked if in warranty and when I said no they told me to call my dealer. Funny my dealer told me to call Frigidaire customer service. Have lots of stainless steel and never had this happen. False product info... Stainless steel doesn't rust! Cheaply made with high price!!! Don't and won't buy from Frigidaire!

I purchased a new Frigidaire refrigerator from Lowe’s that had compressor to go bad at just shy of two years service. Lost all my food. Tried to get help from Frigidaire on what I considered a lemon purchase to no avail. Was out over $100.00 in a sevice call only to be told the repair would cost more than a new one. A few months later my cousin also had a Frigidaire to go out beyond repair. Unit just out of warranty. Refrigerators used to last years with little maintenance. It appears that greed and regulations have created a dumbing down of consumers that allow garbage such as this to be put on the market!

This has been a nightmare since day 1. For a brand new fridge you break a month after buying it, that itself is a disappointment! Then warranty sends Trans global to repair it 4 times with no luck.. They kept putting us off until our warranty expires! Now I have to trash a brand new fridge and just eat the cost n buy another, they won't call back, and the food I wasted is a tragedy in itself with the high cost of food now.. NEVER BUY FRIGIDAIRE!

I bought a Frigidaire refrigerator, and it was used for one month and not used again for 4 months with the power off. Then it was used for 1 month and stopped cooling. Frigidaire tech came out and determined it needed 2 parts with a 12 day wait to install them, The tech also said it might take 2 weeks after that if there was still a problem. How can the company expect people in the heat of Florida to go a minimum of 12 days without a refrigerator and maybe more. This is totally unacceptable for a new appliance. I spoke to customer service, and they gave the expected speech but could not help. I asked for a small mini fridge as a loaner but they said no.

I had a horrible experience with Frigidaire. About my refrigerator a few months later. It started having issues. The sides of the refrigerator started to bow outwards and ruin my cabinets in my brand new house. They said they had to send a technician to look, There was also cracking around the ice dispenser. I was still under warranty through the store, (Lowe's) But after my money was taken, nobody wanted to step up and fix the issue. I actually had to contact the CEO of Lowe's, After a six month ordeal I finally got my money back and bought a different brand. I would buy nothing from Frigidaire or recommended to anyone that I care about.

Frigidaire FG4H2272UF – A Complete Nightmare. I regret ever purchasing the Frigidaire FG4H2272UF. From the moment it was delivered, this fridge has been nothing but trouble. Over the past year, I've had at least six different service companies visit my home 25 times—and the fridge still doesn’t work. Each time they show up, they say it's something new that needs fixing, and the problem never gets resolved. Just today, another new technician came, stayed for a mere 10 minutes, and told me that I need yet another part. He claimed they’d call me next week to schedule a new service appointment when the part arrives. That’s just the latest chapter in an ongoing saga of frustration.

I ordered a Professional Series side by side refrigerator because of the reviews I read. After waiting almost a month to receive it, it had immediate issues. The ice maker chute sprays ice everywhere. If it's on cubed ice it still shoots crushed. It also had a small scratch on the front that I didn't notice until after the delivery. The Frigidaire badge in the top right corner is crooked so the whole refrigerator looks cheap. It also has poor design with the water dispenser. It's set so far front that you can't use a cup to dispense the water because it pours on the floor. As the homeowner, I can teach my family how to use it, but if we have guests they need to be instructed on how to get water without making a mess!

My fridge is four months old, the defrost timer stopped working. They send somebody out three weeks ago. I've had to buy another small fridge, so I can keep my kid's medicine cold/living out of a cooler. They do not honor the manufacturer warranty. There's no way to get a hold of anybody to express an issue. Literally spent over seven hundred dollars on the fridge, and it stops working. Now me and my family don't have a fridge, and they're not going to do anything about fixing the product. I wish there was something I could do I feel helpless and I'd like to take serious action, but unfortunately I'm a nobody and I can't do anything. Do not buy from Frigidaire, worst appliance company ever. They will not do anything and they do not care, and they're extremely hard to get ahold of.

“I purchased a refrigerator from Frigidaire, and it has been a major disappointment. The sensors stopped working shortly after the one-year warranty expired. Despite trying every possible fix, the issue persists. To make matters worse, Frigidaire’s customer service offered no real support, citing that the warranty had already expired. For the price, I expected better reliability and customer care. I wouldn’t recommend this product or brand to anyone.”

I bought a Frigidaire refrigerator at best buy in September or October and I have been having problems with it, first the bottom freezer handle fell off and it took almost one month for it to get fixed. Then my ice maker stopped working, I complained and then someone came out and said the part has to be ordered, it's been over a month and nobody has come to fix it. I keep calling and leaving voice messages but no one has returned my calls. This is very annoying and unprofessional, I need a refund.

My refrigerator keeps malfunctioning just 2yrs old.. and my stove just 3yrs old is now broken down. And I take extremely good care of my appliances.. I will Never purchase Frigidaire again!!! Worst buy

Worst appliance I’ve ever bought, ice maker has been a problem since 2-3 months in, have put hundreds of dollars in since, 4 years and just replacing it with a different brand. Frigidaire Gallery model. Over $2000. Total junk.

We bought a Frigidaire Professional fridge and freezer in May 2022. After 6 months, the ice maker broke. They came out to fix it and it worked for a few months and broke again. We have had nothing but issues with it. Then we noticed that the stuff in our freezer was not staying frozen. It was still cold in there but the temperature was not cold enough to keep things frozen. So we had someone come to fix that. They tried and tried to fix it without any luck. Frigidaire was contacted and the engineer gave us advice for what they thought it could be. We ordered all the parts and a new motherboard and it still won’t work.

DON'T BUY Frigidaire! Bought NEW refrigerator in August 2024 - no cooling early December in freezer repaired - 7 days and $300 spoiled food later. Then January 2025 no cooling in main compartment and $250 food spoiled. Now waiting 17 days for Sears Repair Service with no refrigerator. Tenant wants us to throw it out - This is absolutely the worst.

I bought a fridge by September 2024 and stopped working after 2 months. It's a month now and the company hasn't repaired, replaced or refund. I am without fridge. Customer service outsourced and I have spent at least 20 hours trying to solve the problem. DEFECTIVE appliances. Stay away from Frigidaire.

Bought a $2,300 stand alone refrigerator and the cooling system doesn't work. A refrigerator that won't cool, like a punchline from a bad joke or a product from the Island of Misfit Toys. To add insult to injury you have to wait for your call to be answered by a "Frigidaire" call center with zero familiarity or competency in the product they cover. Had I seen the multitude of bad reviews I would never have purchased from Frigidaire. Substandard, avoid.

FRIGIDAIRE NO GOOD!!!! No Quality control of packed products for delivery. They sent me a fridge with a dent and scratched up interior drawers and shelves and tell me it was the Home Depot. WOW - this obviously came from the factory - tightly wrapped and packaged. They refuse to do anything. Well - it won't be the last time I need appliances - never Frigidaire again and suggest you stay away as well. Despite my outreach to their customer service department and photos of the damage....they have refused to take ownership. AMAZING!!!! Companies need to be held accountable! BOYCOTT FRIGIDAIRE!!!!

Bought Frigidaire gallery fridge November 12/2024.. Broke down one month later on Christmas day. It's now Jan 06/2025. My fridge still not repaired... Customer service is horrible, I can't express myself enough as to how bad Frigidaire/ Electrolux really are.... To add to this purchased a gallery stove/oven at the same time, the oven probe not working from day one.... Stay away from this company.

We bought a Frigidaire refrigerator/freezer 7 months ago. Ten days ago it quit cooling but the freezer worked. We called Frigidaire and we're given a service provider's number to call. He doesn't answer because he's OUT of business. We called Frigidaire back and we're told we had an appointment with the provider and we're given the same number to confirm but no answer because he's out of business.

Bought a Frigidaire top freezer refrigerator (model #FFTR2045VW) in June '24. Seven months later, it died. It was fine the night before, and everything was thawing the next day, so it must have happened overnight. I threw out most of the food, hoping to salvage what I could. After speaking to a Frigidaire rep, he said the technician would be out the next day between 8am & noon. The rep then tried to sell me a repair package costing $400 or so, in case they couldn't repair the machine. It would entitle me to a replacement. I was still under warranty, and I asked if they couldn't fix it and I didn't have this package, I'd just be out a refrigerator. Yup, that was the story. I told him that if the machine didn't even last 7 months and I had to pay hundreds more to replace it, I would rather put the money toward a new one--any other brand.

Bought a refrigerator back in July 23. After 6 months the ice in the ice maker was melting, a tech came over just to tell me that it’s fine and to make sure the doors are closed all the way. Now 1 year later and after the warranty expired of course, the ice maker is broken and not making ice. Junk product, never again.

On January 21 2023 we bought a Frigidaire Gallery refrigerator. I have to say this is the worst appliance ever. The drawers and shelves are so cheaply made. The rollers keep breaking. It is almost impossible to clean. My son has Frigidaire appliances he bought 17 years ago and they are still in very good shape and are EASY to clean. If there is a spill and the liquid goes in between the glass and the plastic edges, there is no way to clean it out. Very, very bad design. My son came for Christmas and he helped me to clean it as well as it was possible. He was shocked about the bad quality and design.

Freezer and refrigerator went out after 6 months. Called for service in early December and took 2 weeks to come out. Lost everything. Service finally came out 12-10-24 and said it was a timer defroster. Put in a temporary one and said it would last 3 weeks while they ordered a new one. The freezer is working and the bottom is not cooling. As of 12-30-24 Part still not here and when I called they said they can’t come till 1-14-25. Meanwhile had to buy a college dorm fridge for milk and essentials and there’s no room for a family of 4 here with a 86 year old dad to keep everything cold. Requested a replacement and they have to get that approved and that takes 7-10 days. How convenient. Maybe the part will get here?? Unbelievable. I will not buy another Frigidaire refrigerator. Customer serve and appliance is awful. I do not recommend this appliance to anyone!! Buyer beware!

Frigidaire Gallery Ice machine - Worst purchase I've made. I purchased it when it first came out and have had regrets ever since. It is awful to clean. I did a vinegar rinse weekly - and one day I noticed that the ice consistency was different - turned off the machine and took a deeper look and there was mold growing in the spaces of air in the drawers (yes, Both) mold growing in the chambers that the water ran through - and this is WITH a weekly cleaning. I started to do a deep clean and actually used a good antibacterial soap and a good scrubbing. Did a couple self clean sessions with the soap - rinsed several times and wiped down again. Did everything again with vinegar. Then I let it dry out for a day or two. Let a fan blow on it for full airflow during this time. Went back - did another hot rinse and self clean and started her up.

Our refrigerator has never worked since it was delivered. It has been 3 months now, and a technician has been out four times to evaluate and "repair" our refrigerator and freezer. The freezer and refrigerator never cooled after the "repair". Now the technician has ordered another part and we have to wait 3 weeks to have it "repaired". The agents have refused to connect me to a supervisor. However, they have offered an extended warranty for only $250. Really!

I have 2 Frigidaire refrigerators and paid good money for both about 4 years ago. The only complaint I have are the displays (control panel) I have to replace both of them each year because the led lights fade out then finally go out. You would think a company like Frigidaire they would make better products. It’s really a pain when they go out.

One of the worst refrigerators which Lennar Homes installed in their new constructions (maybe, they got in a cheap deal with Frigidaire). All the refrigerators installed in our community had several issues with this refrigerator model. I raised multiple complaints on my refrigerator and the service team replaced every single part in the refrigerator and it is still not fixed completely. Service team members are from external agencies and they wanted to show only a nice face to Frigidaire so they keep on ordering parts and replacing it instead of boldly saying the refrigerator needs a replacement. I'm super frustrated as the refrigerator stopped working for more than 10 days now and service team ordered for a replacement part which got delivered only yesterday and the service team does not have an appointment open for the next 5 days.

Purchased a new build home and with it we have a new appliances all new kitchen. Our refrigerator has been nothing but an issue since we moved in. Freezer door popping off do to cheap parts. Broken (damper) this from what are told regulates temperature. Everything in our refrigerator part was freezing. With no control to regulate it. Took 3 weeks for repairs. During the wait we were having issues with load engine noises coming from the refrigerator. As well as no water or ice being dispensed. Called on this and informed that the tech that would be coming out to repair first issue would have this added to his work order.