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Four Seasons Sunrooms & Windows Reviews

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About Four Seasons Sunrooms & Windows

Four Seasons Sunrooms & Windows offers a wide range of products in the home improvement industry. Its products include sunrooms, patio covers, screen rooms, windows, pergolas and much more. Four Seasons Sunrooms & Windows experienced professionals have vast product knowledge and can help turn your vision into reality.

Visit www.fourseasonssunrooms.com
Pros
  • Lifetime warranty
  • Short construction time
  • Affordable additions
Cons
  • Some high-end features are expensive

Four Seasons Sunrooms & Windows Reviews

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    How do I know I can trust these reviews about Four Seasons Sunrooms & Windows?
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    Page 5 Reviews 380 - 530
    Verified purchase
    PriceStaff

    Reviewed Feb. 16, 2018

    We had two Four Seasons reps come over. The first guy gave us a price that was too much for us and we couldn’t afford it. Then another guy came and he was more reasonable and helped us. He said that for the price that we wanted, they can make it a 10x10, which was not a bad size. He was amazing and convinced us to get it.

    The contractors were very good people and very friendly. It’s my daughter’s playroom, so we’re in there all the time. We have a dual purpose air conditioner which turns into a heater in the winter. We camped out in there since we could see the stars at night and get the comfort of indoor air. It was really cool. However, now that winter is almost over, I’m trying to go through the door to the outside but I couldn't. My dad also tried to open the door yesterday and he said it was locked. The winter was so cold that we got locked out. There was no way to open the door. But it's just a door and I really love the room. When I take home pictures, I usually take it in there. It’s such a beautiful room and everybody says that it's nice.

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    Staff

    Reviewed Feb. 15, 2018

    Four Seasons has this party room and that is what drew my husband to them. We have an outdoor space that needed screens replaced all around and that’s what this party room was, an outdoor thing. He talked to them and they said, “It’s not really what we do on a daily basis. But we could probably help you.” It turns out to be much greater than we anticipated. They had some great ideas and they replaced things that we hadn’t really plan on replacing, but for the better. The reps that came here to do the work were fabulous. They really were very knowledgeable and helpful. They inputted what they usually do into what we had, so it would work for both of us. We tell our friends about Four Seasons all the time, especially when they come to our house and they see it. We had a great experience with Four Seasons.

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    Punctuality & SpeedStaffProcess

    Reviewed Feb. 14, 2018

    I had a Four Seasons sunroom added on to my house, and the overall quality was perfect. Their sales rep was great, he was on top of everything. He took his time out to explain everything and they worked with us on the pricing and what details we want and don’t want. The whole process was very easy and we got everything done very quickly. Four Seasons is great. Everyone loves it and eventually, everyone I know says they want to get one too.

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    Contract & TermsPrice

    Reviewed Feb. 11, 2018

    I'm very unsatisfied. Four Seasons busted a window on top of the roof. It was all glass and they took two months to come and fix it. I asked why the thing broke by itself and the guy said that they put a screw too close to the glass. When it settled a little bit and with a bit of snow on top, it made the glass broke. Four Seasons also said that they'd give me $45 off, but they never did. They said one price, $25,000, but charged me $60,000. Their final contract excused it. I have to go to court and sue them. I'd never recommend Four Seasons to anybody.

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    Punctuality & SpeedStaff

    Reviewed Feb. 10, 2018

    I passed by Four Seasons’ building a lot in Bohemia. I visited the showroom and I also went to another company but I decided to use Four Seasons for a room at the back of my house. The sales representative visited the house a couple of times and went over stuff and kept me informed of when people were going to go there and install the product. The contractors were great and they knew very much what they were doing. Everything was very timely and I'm happy with the final result. To anyone who wants a very good quality sunroom added to their house, Four Seasons would be definitely somebody to get a number from to install it.

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    Customer ServiceStaff

    Reviewed Feb. 9, 2018

    I live on Long Island and Four Seasons Sunrooms is a local company that did all my windows and added a sliding glass door. Their sales rep came when I was looking to redo my windows, and he put on a show. He filled me in on how good the windows are compared to the ones that I had in my house and showed me how they were constructed. The customer service was great and I could get in touch with the rep very easily.

    I was at work when the installers came and I tried to catch them, but the job was already done and they were gone by the time I arrived at the house. They took less than a day to finish. Although there were minor issues, I’m very happy with them. I had a torn screen and they came to fix one screen. They replaced all of it for nothing because I have a lifetime guarantee. Moreover, I could transfer the warranty if I sell the house. I'd recommend Four Seasons Sunrooms and I would have them again if I needed new windows.

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    Reviewed Feb. 8, 2018

    Two gentlemen from Four Seasons Sunrooms came to the house and told us all about the windows including how they would install them and all the guarantees. We liked what they said and decided to go with them. They built an entire Florida room for us and their overall work quality was excellent. The contractor did a great job. They tore the existing one down and then built a new one with their windows. The whole project was done in a week and it was done in one go. Four Seasons Sunrooms is a reputable company and I would recommend them.

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    Customer ServicePriceStaff

    Reviewed Feb. 8, 2018

    The sales rep from Four Seasons was friendly. I had one room renovated and they did a good job. Four Seasons were the only ones in the market that could do special types of porch windows so I hired them for the second room and did a fair job as well. However, there was a vent above the stove that went to the outside. And on the outside, there was a piece of a closed metal box sticking into the brickwork. It was hanging out and I’ve pushed it back in. I wanted to know if they could send someone out to brick up the hole but they haven’t gotten back to me. I made a complaint about it and I wasn’t sure if it was in the contract. This happened less than a year and I’ve contacted them once by email and once by phone. And quite frankly, I forgot about it but I’m at fault because I didn’t follow-up on it. Overall, Four Seasons was overpriced but the room was adequate. I had a good experience with them.

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    Reviewed Feb. 7, 2018

    We have an existing Four Seasons fixture that we were doing some remodeling on. Four Seasons changed some windows and replaced some of the glasses that had water damage to them. Everything went without a hitch except for some excess glue that the workers left but were able to clean up.

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    Staff

    Reviewed Feb. 7, 2018

    I’ve known about Four Seasons for quite some time. I live in Long Island and they’re very pretty predominant here. I bought a sunroom or the LifeRoom from them. The LifeRoom itself was exactly what we are looking for because I had retractable screen, the power screens that come down. And the screens are not like a screen that you get on a window, they’re a white colored screen that filters out the UV rays and lets the light through. And that’s something we needed because my backyard faces the south. And in the summer months after 12:00 o’clock it was impossible to sit out there because it would be very hot. The quality, what they said it would do, it does.

    These misters come down and cool off the ambient temperature for about 10 to 12 degree. The LifeRoom is the only product like that. The sales rep was very congenial and seemed very knowledgeable. Four Seasons delivered on everything that the rep said. The quality of the LifeRoom was excellent. We stood a 17-inch snow storm so it doesn’t come down. Four Seasons is very good indeed. I even used their contractor for another project in my house.

    The filter that feeds the water that goes to the misting system burst on me. I guess there’s water in it and when it got cold it froze and burst. Even though I had gone through the right procedure they have in their manual for winterizing it apparently there’s still a bit of some water caught in there. So it was about a $50 part that they replaced under warranty. The second year I’ve owned it and everything has worked through two seasons. I think it’s a good product. The engineer who designed it actually came out and we did a little testimonial for him on the sunroom.

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    Staff

    Reviewed Feb. 6, 2018

    Four Seasons Sunrooms did a good job on my friend’s house and I figured I'd give them a shot. It took a few months to finish since I had to wait for some requirements, but they did a good job of putting up the sunroom for me. They were very professional and helpful. Moreover, the sunroom's quality is very good. However, I had a slight leak when it rained and they said they are going to come with a shingle and fix it.

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    CoverageStaff

    Reviewed Feb. 5, 2018

    We didn’t like the way Four Seasons did our sunroom. They subbed that out and somebody that they recommended did it. He did a good job but the door never worked correctly. The lock on it broke after three weeks and Four Seasons said they would replace the doorknob but they would no longer cover anything else from the building because it was done outside the company. Yet the door had to be repaired on more than one occasion because it came off the track. The room was very little used though, so that didn’t even make any sense. My wife contacted them but she could not get anywhere with them. The reps had been sketchy too because they didn’t tell us everything and then when we found out, half of it was true and the other half wasn’t. Go someplace else.

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    Installation & Setup

    Reviewed Feb. 5, 2018

    Four Seasons Sunrooms sold us an exterior sun shades we were interested in and they were helpful when we had a few hiccups by the contractor we hired to install the product in the course of the installation. They got back to us or to the contractor in working out all the little quirks. Four Seasons seems okay as far as their service.

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    PriceStaff

    Reviewed Feb. 4, 2018

    A customer that I worked for had Four Seasons windows in his house. I had an older sunroom that needed its window's curved glass to be repaired. They had to come back a second time since it was an older one and it took a little work to seal it properly. The sales rep was fine and the contractor was great. Four Seasons did good work but it was extremely expensive.

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    Customer ServiceStaff

    Reviewed Feb. 4, 2018

    My in-laws have used Four Seasons Sunrooms so I got them too. I did a whole room with them. I enclosed it with Four Seasons windows and doors. The quality was good. Their reps were very informative and always got back to me. The contractor was very easy to reach and got back to me in a timely manner too. The whole work was completed in three weeks. It was a little longer than I thought but it was okay because I wasn't rushing it.

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    Staff

    Reviewed Feb. 3, 2018

    I started with Four Seasons Sunrooms about 30 years ago and they were popular at the time. Their windows seem to be made better and looked better. Their work was good. Every so often, I’ve had to replace my rounded windows as it had a seal and that would gas up. The last one was the best one so far but it took a lot longer to finish than it would. They got people over that looked at it, but other than that, once they got to work, everything was fine. I’m happy.

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    Punctuality & SpeedStaff

    Reviewed Feb. 3, 2018

    We did some backing up and we were looking for a special kind of thing for the deck. Four Seasons looked like the right idea. Their service department is excellent. They got back to us although it went through the red tape sometimes just like with any company. We did an extension on the back of the house like a deck. Then, we did a LifeRoom on the deck. They did it in the length of time and they had to come back a couple of times, but now it's all good. They started in February and they finished up in three weeks. Then, they had to add here and there as the weather got better. A couple of things had to be adjusted and fixed. They also had to lend us some stuff to help them hold up. The contractors are very good. I'd recommend Four Seasons if anybody asks me about them. The service is good and if I need anything, they take care of it.

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    Reviewed Feb. 2, 2018

    We have a Four Seasons Sunroom of Buffalo and are having problems with ice build up on framework and windows, they said our wood heat was the problem, then we put on our gas heat same thing. Then we went to electric same thing. It is putting mold on our Oak trim, we don't get any answers from anyone. If this is a four season room, it shouldn't be doing this. Rich from Buffalo talked us to open our kitchen to make it one room, we are so unhappy the way we are being treated, we have sent tons of pictures and he just says we are the only one that this has happened to. Pictures don't lie... Guess lawyer is next step for us... What are we going to do.

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    Installation & SetupSales & MarketingPriceStaff

    Reviewed Feb. 2, 2018

    Four Seasons installed windows for me and I had to have them come back several times since they didn’t do the right job. Their sales reps were good and they demonstrated the window and I got sucked into buying it, but the windows were still a little drafty. When the first contractor left, there was a lot of light coming in through the gaps and the shade. But at the second time, another contractor came and fixed the issues, which should’ve happened during the first time. I will never use their stuff again since they are over-priced. They were cheaper than others by not as much, but overall, the windows were not worth what I paid for it.

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    Staff

    Reviewed Feb. 1, 2018

    I have a greenhouse for over 20 years already and it was built by Four Seasons. It is attached to the house and it's a nice size. It has a walkway to my bedroom and my husband, who is very handy, made a round window in the dining room that looks into the greenhouse. I also have three big sliding doors that I could go into the greenhouse from my house. I had Four Seasons put in all new glass a year and a half ago and the people who did that were very nice. They did a beautiful job, and so far, everything is good. They said I needed this cabinet and my husband made me one with the sink in it so I have water. I have everything in my greenhouse and I have plants in there that are over 50 years old. I'm happy with what I have.

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    Installation & SetupPrice

    Reviewed Feb. 1, 2018

    My aunt had a service with Four Seasons and she recommended it to me. Four Seasons replaced my windows. The way they installed my windows was very good. However, I feel that there are some cracks and they were not really fit tight. Also, if they could help more with the covering stuff, it would be nice. But it's okay and they're not that bad. Overall, Four Seasons has good prices and products.

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    Customer ServicePriceStaff

    Reviewed Jan. 31, 2018

    I had a fine experience with Four Seasons. I had a real working greenhouse where the sunroom is now. It was very old and I was having a lot of trouble getting it repaired. So, Four Seasons was the first one that I contacted and they said that they would take care of it. They came to see it then they said that they build new sunrooms. They do not replace them and they do not fix existing ones. So, I told them to give me a price and they gave me a good price. The representative I spoke to was a very nice man. He seemed knowledgeable and worked out a price then it was finished. It was a breeze.

    Four Seasons sent out excellent contractors. There were two different people. The contractor knew what he was doing. They said they were going to do it on a certain day but there had been a problem with a snow storm so they came the second day. They said it was going to take one or two days and that was what it took then they left. There was also a problem with a lock. They came and fixed it. Although that wasn’t the only thing since the lock is still a little tight. But now, I'm going to call them because I heard they are giving out these heaters that go in it and see what they will do about that.

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    Installation & SetupContract & TermsPriceStaff

    Reviewed Jan. 31, 2018

    I bought a house about two years ago and it had a Four Seasons sunroom. The room seemed to be in good condition, however, I had to replace a few panes. I could no longer see out the window clearly and some of the gaskets on the double-paned glass were old or damaged. Four Seasons' rep told me the price and even wanted me to sign right then. I balked since I didn’t like the thought that I had no other choice.

    I had people from other companies come over because Four Seasons was expensive, but they were unable to help me. Two salesmen came within an hour of each other on the same day and said, "You're stuck with Four Seasons. We can't get that kind of glass." I went back to Four Seasons and I spoke to the rep's manager. He came over here and we did business. The job was done by a Four Seasons technician. It was a rather simple installation and he was able to replace the glass. Their product is second to none and once you have a Four Seasons sunroom, you can't just start putting other people's glass in it. You need to stay with their size frames.

    We also have a sliding glass door from the sunroom out onto our deck. The screen door didn’t function properly and there was a good deal of cold air coming in through the sliding door. I dealt with a young lady in their service department and a project manager. I signed an agreement with them in November and I only received the parts just now. It wasn’t fun to deal with the young lady in their office. She put me off to the project manager and he put me off to her. For two months, I got nowhere. Now, I found out they were responsible for the glass but not the sliding glass door because they subcontracted that work for someone to furnish and install. 

    They were able to get the rollers for the screen door for me, but not the weather stripping. They told me to go to Home Depot and that there wasn’t anything they could do about it. The man that came over here that day to assess the problem was originally one of their subcontractors but he joined their team. Now, he's an in-house guy that can go out. With a sunroom already there, you need a person experienced on sunrooms in order to determine what's wrong and how to fix it. He was excellent when he came here. But then he put me on to that lady in the inner office and the project manager. I'm just settling up with them now. It has taken me about three months to get them to come and repair that door.

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    Installation & SetupPriceStaff

    Reviewed Jan. 30, 2018

    We had Four Seasons put two regular windows upstairs and two sliding windows on the first floor. Their sales rep helped us a lot and showed us the different techniques they did with the windows and how they checked the heat and cold from coming in and out. He wasn’t pushy at all and he asked if we needed anything else. Plus they gave us the best price. Also, the installation team was here all day and they cleaned up perfectly. The quality of the windows is very good and I’m very happy with them. They know what they're doing and they do professional work.

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    Customer ServiceInstallation & SetupContract & Terms

    Reviewed Jan. 29, 2018

    4 yrs ago we wanted Four Seasons to build a sunroom thinking even it was over pricey we will get a quality room, we already had a small porch and deck and decided to extended. They promised will take a 3-4 wks, it took them 6 months to complete it after I filed a complaint with BBB. Problems with subfloor has bumps and floor is unlevel and uneven. We've couldn't find any flooring contractor to do it and warranty the floor installation, after a year and a half a gardenman installed it. One door stuck and roof leaked and fixed twice.

    Now sunroom is shifting to one side and sinking where Four Seasons extended it, contractor came and said has no warranty 'cause was built on an existing deck. Now they dont remember Four Seasons extended the deck, I have my contract and pics of before and after and states new and existing foundation. After 4 yrs of calls and now room is sinking I can't tell it's not worth the over 40k we've paid, no call from branch, corporate only supplies parts and can do much. I'm stuck with a sunroom that has been a nightmare since the beginning. Giving last chance to take responsibility. If not will seek legal advice. Find other sunroom company. I believe Home Depot would do a better job than Four Seasons Sunrooms with much less money. Very very disappointed.

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    Staff

    Reviewed Jan. 29, 2018

    Four Seasons was the only builder available in our area and we purchased a window. Their sales team was good and professional. Four Seasons was great.

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    Installation & SetupPrice

    Reviewed Jan. 28, 2018

    I looked at the Four Seasons' showroom and I was impressed with some of the styles they had. When I met with the salesman, he explained everything and gave me the price I was looking for. They built a glass sunroom for me 15 or 18 years ago. The quality of the sunroom was excellent and the workmanship was great. But two years after it was installed, two windows clouded up. Then two years ago, Four Seasons came back and supplied the labor to repair this issue, and they just charged me for the material.

    The original contractor, a young gentleman, did a great job and the installers definitely knew what they were doing. The original contractor and the gentleman that did the repair were both excellent and very professional. I would highly recommend Four Seasons to anybody looking for glass rooms and partitions type of stuff and, as a matter of fact, I've already recommended them to two people. The quality is good, their pricing is fair, and their installers are really good.

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    Staff

    Reviewed Jan. 28, 2018

    Four Seasons did everything well. They fixed everything that I need. When we purchased the sunroom last November we've had five leaks and something with the windows. Four Seasons was nice enough to come down to resolve the problem. Each member of Four Seasons has been exceptional. I actually chose them because of their reputation, materials and supplies. I have them installed a sunroom on our porch and we had to get all the legal papers done by the town. I worked with whatever they requested. They said it wasn’t necessary for me to get an electrician or put in a heating and cooling system. But I said that’s what I wanted to do and I want to make it legal.

    It took a long time for all that to get resolved but I stuck to my principles and waited for all the legal work to be done and everything was completed correctly. Then I insured everything with my insurance company. I’m happy and I can’t complain. It was stressful to get these things done but all in all Four Seasons has been very professional and extremely exceptional.

    Their staff at the office is the greatest. Janet who works in the office was always responsive every time I contacted her. Also the gentleman who came over was very nice. I also asked the engineer to come over so if the leak was still there he would be able to guide the staff because he knew the product and the construction of it. I have no complaints because Four Seasons resolved anything that came up. Four Seasons was very terrific. I highly recommend anyone to use them.

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    Installation & SetupStaff

    Reviewed Jan. 27, 2018

    Four Seasons installed our windows. They have a showroom and it was nice to see a brick and mortar place upfront when you're dealing with them. Their reps showed us the brochure and the product. We were already familiar with it since we did our homework prior to that. Then, we went in and their reps gave us the usual spiel about their discount and financing. Their installers then came in and installed it. I'm happy with the work they did since everything looks fine. We're in the middle of winter right now and it has been really cold and the windows have no draft. I'm very happy with that. Stay away from their financing, however. They were trying to pitch us some financing but it turned out to be a very high rate. Just pay for the installation of the windows.

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    Staff

    Reviewed Jan. 27, 2018

    Our sunroom from Four Seasons is wonderful and we're very happy with it. I bring in a portable heater and I use it all winter. They subcontract out for certain things like electrical and I was very dissatisfied with what was done with the electrical, specifically on how they did their job and what they knew about doing their job. I had to get an electrician in here to fix it. But as far as their own people, they were wonderful as well as their own product.

    The sales rep was fine. The person I dealt with in their office was terrific as far as getting me to the appropriate people to do whatever had to be done. The guy who was overall in charge of the project was good. Four Seasons' own installers were very respectful of my property and to us. They were very clean and cleaned up after themselves. It was all good. I'd recommend Four Seasons and the sunroom has really expanded our house even though it's just one room but it's made a huge difference.

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    Installation & SetupPunctuality & Speed

    Reviewed Jan. 26, 2018

    It was either Four Seasons Sunrooms or another company that really belong to the same company. We had front and back windows installed and their quality of work was very good. The contractors did the work quickly and it was nice. It’s smooth work and I will recommend Four Seasons.

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    Punctuality & SpeedStaff

    Reviewed Jan. 26, 2018

    I got acquainted with a cousin’s friend who works with Four Seasons, and we went down the showroom and talked. Things worked out nicely. Their sales representative answered all our questions then I went back to my board of directors and gave them the information. We decided we wanted to use Four Seasons so went back and got an enclosure with the walls, doors and windows. The contractors were fast, efficient, and did a nice work.

    Now, our structure that Four Seasons put up is doing well and everybody enjoys it. It’s one of the attractions of my VFW post. So far, the quality of work has been good for two years now. Four Seasons is a very good company and we’re happy with the product. I’d recommend it to anybody for they have good quality work and they have different types of structures which are very nice.

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    Installation & SetupPrice

    Reviewed Jan. 25, 2018

    The contractors sent by Four Seasons were very good. They installed windows recently and the quality of their work was good. I liked Four Seasons' price, too.

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    Customer ServiceStaff

    Reviewed Jan. 25, 2018

    Four Seasons built a sunroom for us. They put on a presentation in my dining room with a heat lamp and all the different type of glass, and that sold me on the glass. There was a woman that I dealt with who was in charge of everything such as getting the financing, when the contractor was going to show up and when the permits were having a problem. She was also very easy to contact and if she didn't answer the phone, I'd leave a message and she'd call me back within a couple hours. Elvis, their contractor, assembled the sunroom. He was very good and knew exactly what to do. He's been building their rooms for years and it showed because he knew exactly what to do.

    The work they did for us required more money than I thought it should have been but it's a wide room and it's very nice. Getting the permits took forever but it was not their fault, it was the town regulation. The sunroom took four weeks to build but it was as fast as they could go, considering there was an inspection in between. And when it had a leak, they showed up right away to take care of it.

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    Staff

    Reviewed Jan. 24, 2018

    The Four Seasons sales rep was very good, and he answered all my questions. I had a friend of mine and her husband who used him as well and spoke to him. They came over when the rep came to talk to me, so if there were any questions that I had, they were there to help back me up. I ended up having a sunroom done by Four Seasons and they did a very good quality of work. They were very professional, and didn't upset the household. I was very happy with them.

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    Installation & SetupStaff

    Reviewed Jan. 23, 2018

    We got five replacement windows in the front of our house provided by Four Seasons Sunrooms and the quality of their work was excellent. We are very happy because they did not only the windows but they did the outside trim and they replaced it all with brand new trim. It’s a very good product that they sold us. It reflects the heat and the cold from the outside. As a matter of fact, in a couple of years, we’re thinking about contacting them again to do the back of the house. We have about five or six windows left around the back and in the side as well. Our interaction with the rep was good and the installation was satisfactory. I highly recommend them.

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    Punctuality & Speed

    Reviewed Jan. 23, 2018

    We had a smashed window that we had to wait and go through the whole of last winter broken and I had to keep calling Four Seasons. It was in our son’s room which we don’t really use in the winter anyway and they did apologize. They kept saying they were way behind but that it should be in soon. I'm not sure why it took them forever though. Six months is an unacceptable amount of time passed away through something. It was ridiculous. But we were stuck because it was a $1,200 custom rounded window and there was nobody else that does it. Once they did the window though, it came out fine.

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    PriceStaffProcess

    Reviewed Jan. 22, 2018

    I had a sunroom that needed repair. It either had to be replaced or taken down and there was no one else who could do this particular job. The Four Seasons Sunrooms guy who came was very meticulously conscientious and very cordial. Plus, the quality of the product is excellent and it looks great. They jacked up the price though as they went along. Originally, I got one price and then when the work started, they said, “Oh well, we don’t have this particular glass in store. So, it has to be custom made". This went on. Overall, I’m happy with the result but not tremendously happy with the process.

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    Reviewed Jan. 21, 2018

    I just saw Four Seasons and I’m glad I took the chance. I got a remote chair for the staircase in the COAPS where I live. The quality of the work done by them was very good and everything was fine.

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    PriceStaff

    Reviewed Jan. 20, 2018

    My wife pushed me to purchase a sunroom from Four Seasons, and I had a very good experience with them. We got a well-built sunroom and double windows. It's not heated so you can't be there on a winter but the double windows more or less keep the cold out and the heat in. During summer, it keeps the humidity out. I just open up to the other room and the air conditioning is enough as a fan. During the winter it could get to 17 degrees outside, so you don't want to be out there. But on the other hand, if you really want it heated, you can put an electric space heater but that's not worth it. It's mostly to enjoy during fall, spring and summer. It's a three-season room. But during the winter, we just use it like a foyer entry to the house, and it adds a lot of light.

    It's not cheap but it's worth the money. Our sales representative wrote up the contract at the beginning. But you have to make sure what's in the contract and that you are getting what you want in the order, otherwise you'll be disappointed. I ended up revising those things because they were going to give me a one-panel window instead of two-panel windows. But there was no problem once I made it clear what I wanted. You can also negotiate the price if you're not happy.

    The contractor was somebody from their facility. I usually just had one guy there, but there were two guys at the beginning. Then a guy came to inspect and everything was done with a permit. And they provided the facilitator who walked through the permit process. When the independent contractor poured the concrete, the guy was there to inspect and everything was off the board. Everything was pretty much pre-fabricated. They got two people put it up together and then one person did the finishing. All in all, Four Seasons didn't misrepresent anything and their product is good.

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    Customer ServiceStaff

    Reviewed Jan. 19, 2018

    I had a house built in 1989 and we also got a sunroom with all the glass and windows. A couple of the windows got broken and the edge wasn't sealed good. Water had gotten in between it, and it was foggy looking as well. So we had Four Seasons replace all the glass and windows two years ago. The contractor came and he was a nice guy. I gave him the order and he did it. The glasses were different from the way it used to be, and whatever he put in the glass, it is not as hot as it used to be when the sun came in. Everything looked nice and he did a nice job. However, I noticed the windows are beginning to get a little fog around the edge, and I'll have to call Four Seasons to check it out for me.

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    Installation & SetupPunctuality & Speed

    Reviewed Jan. 18, 2018

    We had front and back windows installed by Four Seasons and the quality of work was very good. The contractors did the work quickly and it was nice. It’s smooth work and I will recommend Four Seasons.

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    Reviewed Jan. 17, 2018

    I was renewing a house and I bought kitchen cabinets from Four Seasons and installed it myself. I’ve been with a construction company for over 25 years. I used Four Seasons once and they were the worst company I have dealt with because we had issues with the lady changing the cabinets. Also, they didn’t fulfill whatever they promised. We got the wrong cabinets and we had problems but one of the guys delivered it. I said that we’re not paying them, but it seems that I needed to get the thing over so I ended up paying them the money I owed them after they delivered the cabinet. It was not a good experience.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 15, 2018

    When we bought the house there was a sunroom that was installed by Four Seasons years ago. We were looking to do some repairs and we went back to them. Their sales reps that came presenting the project were very knowledgeable and the people that worked did a good job with the installation. They replaced the roof in our sunroom, mainly the glass roof. However, when they were using the sealants to come in and seal the sunroom glass, there was a lot of sealant lost and cleaned. My husband had to go back on the roof and clean the sealant properly and it's still not that well-cleaned.

    They were rushing to complete that and now, we noticed that we have a few leaks and they were installing a gutter system from the roof, which we have to repair since it's leaking and the water's not properly being drained down. We just noticed it and we also noticed occasional leaks with the sealant. We had to call them once more to come back and fix the issue and they sent a guy. The quality of their products are good, but they need to improve their workmanship. Four Seasons seems to be hiring outside companies to do some of their work and the quality depends on who people are going to get. Also, the warranty is always questionable if it's little things other than glass cracked.

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    Sales & MarketingStaff

    Reviewed Jan. 14, 2018

    We live near the Four Seasons’ showroom. They built the hybrid sunroom and the quality of the work was very good. However, the interaction I had with the sales reps was not good. They were very hard-pitched when they first came and they did not deliver in the end. We argued with them back and forth about things that they had promised to give us, and we weren’t happy with that at all. The project manager was okay but when we had a problem, she would take her time getting back to us. They didn’t coordinate with the town building inspector and they were not professional. The assistant would come in every day and use my bathroom for 15 minutes, which really annoyed me. Also, we had a dumpster in the driveway for six weeks. They promised they’d be in and out in four weeks, and the job took about three months to complete. We were satisfied with the end-product but getting there was very difficult.

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    Customer ServiceStaff

    Reviewed Jan. 13, 2018

    In 1982, we had a Four Seasons greenhouse installed by a private contractor. We never ever had a leak. But last year, when we had all the windows replaced by Four Seasons, we had leaks. They forgot to send some part that needed to be sent. They sent someone here to correct it, but it wasn’t corrected and we’re still waiting for some pieces that needed to be sent to us. Nonetheless, everyone’s really very pleasant. The man who came and tried to fix what needed to be fixed was really nice. But I just don’t feel he did what needed to be done. We called Four Seasons again and the woman we spoke to was lovely, and we did get some pieces that we needed and our contractor put it in. However, there are still some pieces missing. We photographed them, we sent them, and we’re still waiting. They really need to instruct better whoever they'll send out or train more the man who came out because whatever his remedy was wasn’t sufficient.

    In our first experience, we had our own contractor put the greenhouse together. Now, with the second experience, we got someone that was recommended by Four Seasons to replace all the windows. It was a $23,000 replacement but that was okay since it was from 1982 and the seals were broken so we knew it was going to be expensive. Although everyone’s been very gracious, I don’t even want anyone from Four Seasons to come out here to take care of the issue. But I do want the parts that we requested. Just give me the parts and we’ll have our own man do it, and we’ll call it an end. But we’re not even getting that. I’m not very dissatisfied because I love the room and I like that they’re courteous, but I don’t like a leak.

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    Staff

    Reviewed Jan. 12, 2018

    The people from Four Seasons were very pleasant. The sales rep knew what he was talking about and the contractors knew what they were doing. They did a nice job on the trim work for the aluminum siding that they replaced. They replaced our bay windows and I had ten windows put in all together. My son had windows done from them, too. The windows were of very good quality.

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    Reviewed Jan. 11, 2018

    I had the interior windows done by Four Seasons. The quality of work was poor. They cut all the security alarms that were through the windows. That required me to have the security company come in and rewire. Four Seasons also had to come back twice because of the seals on the house. All the caulking was cracking and they claimed it was weather-related. But I’ve had to do it myself again more than once. They didn’t address the wiring either. That’s a lesson learned and I probably wouldn’t hire them again.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Jan. 10, 2018

    My in-laws had used Four Seasons Sunrooms for something many years ago and we're very happy with their work and the people. They were knowledgeable and friendly and addressed our concerns if we had any. We knew going into it that it was going to be expensive. It was a lot since it was less expensive than moving. However, the salespeople were very eager to close the deal and the sunroom was something that we didn't know that we wanted to do. It wasn't a small investment and they just wanted to get the deal.

    Also, I felt that they should've let us know about things with the permits too, and we have the permits and everything for it, but there was something that happened. They should be aware of the permits that they need. There were some permits that they were waiting for but they had to delay and keep delaying, and from the tone that when we signed with them and had the sunroom built, it was a year. We had to file the permits so we hired an expeditor to beat them, but there was something we didn't know after the fact. Then, we had to file for it. But I would still recommend them. There were different people involved and I had to stay on top of that for certain things. Once the installation people were excellent, the worst of products that were damaged was our new concern and they addressed it as soon as we called them.

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    Reviewed Jan. 9, 2018

    I installed a greenhouse and extended the back of my house and closed it in with Four Seasons windows 20 years ago. The product is good but about a year ago, I had some panes replaced, and the supposed lifespan of the window before it stops losing its seal isn’t as long as they say. Other than that my experience with Four Seasons Sunrooms was adequate. The guy who did the work was fine and did a good job replacing the windows.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    I wanted to do a sunroom and I liked some of what I saw when I went in the Four Seasons store on Northern Boulevard in Little Neck. But whoever ran that store was absolutely dreadful. Their mailbox was full and they didn't return phone calls. So I got a hold of Four Seasons at the home office on Long Island and they did a big job for me. I had the sunroom built on my back porch which included the entire framing, the windows, the skylight, etcetera. They also did some front windows for me that had to be custom-made because they were unique and it turned out to be a good job. They did leaders and gutters for me as well.

    The account executive on the project was very good. I took the time to establish rapport and she was a professional. And since I spent a lot of money, I expected to get what I paid for. When there were problems, I got service. There were some leaks and they promptly got some people out to take care of it. When other people were tardy or not responsive, she followed up and got them to do what they were supposed to do. Not everybody was this professional and you had to push a little bit. But the work was done very well and we're quite satisfied with it.

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    Installation & SetupPriceStaff

    Reviewed Jan. 8, 2018

    I wanted a very well-insulated window for my garage and I’m satisfied with the window installed by Four Seasons. Everyone we worked with was very professional. The price that we agreed on was the price that it wound up to be. Four Seasons performed what I expected them to.

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    Customer Service

    Reviewed Jan. 8, 2018

    Four Seasons did some windows in my house about eight years ago and they were responsive. So I decided to go back to them when I needed some more. They did my windows last year and the installers who came were efficient. They did what they told me they were going to do. I called them one time when I had a problem and they came back to address it.

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    Installation & Setup

    Reviewed Jan. 8, 2018

    I like the windows that were installed by Four Seasons in our home. They are very good and I save a lot of money for electricity because it has become much warmer in the house.

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    Customer ServiceContract & TermsStaff

    Reviewed Jan. 7, 2018

    Overall, we like the sunroom and the extension made by Four Seasons. This is our second winter and we're enjoying it. We moved into the area that my wife liked and so the next logical thing to do is to extend the house a bit more. There was some ceiling, so we opened up the floor a little which worked out perfectly. The crew that was working on this was good, in terms of their job. They knew what they were doing and were accommodating. The only thing I wasn't sure about was the actual design, whether it would put up with the winter. There are some areas that have stood up to the elements. And then, there's one corner that would ice over in the winter. The only thing that needs to be looked at a little closer is the heating option for this type of weather. That's something that the marketing or the architecture, whoever that works for Four Seasons, can take a look into.

    And then, we needed an extension and a minor variant adjustment. We also needed to use a bit more extension in the backyard. I paid extra to have somebody represent me at that particular meeting, show up, talk about it to the committee and get the approval. However, the person who was supposed to be representing us had a stroke. As a result, he couldn't make it to the meeting, and they were supposed to send somebody else to come to the meeting but that did not work out too. I ended up representing myself, so the fee that we paid to have somebody represent us should have been a consideration in terms refund. If I pay $900 for somebody to represent me, I should get that money back if that person ended up not showing up. I think that's the only thing that I would also like not feel good about.

    We’re happy with the services that we’re getting, however, there are also services that we're supposed to be getting, which we didn't. Someone at the management level should look at that a little closer. The other thing that was not too clear was the stairs outside leading to the backyard. I wanted to have a similar type of quality in terms of the steps leading to the backyard. But that was my mistake by assuming that it was going to be a good quality. They said that it is made out of pressure-treated lumber. I was expecting something similar to the outside, like the brick finish. It would be 99% on the top and then cheaper on the stairs like I’m finishing up. We paid extra to have the brick veneer on our exterior rather than vinyl. That was the only thing that came short with the steps leading to the backyard. We tried to discuss it but it went nowhere. It's something that would make or break the recommendation for other customers.

    After service, I haven't really heard from anybody else. That phone call is very important to see how things are. The money invested was a decent amount. It doesn't take much to pick up the phone and give somebody a call and ask how everything is and say that if anything started falling apart, they’ll help me. It is their responsibility to look and make sure that everything is covered under the contract before moving forward.

    There were a lot of details that we never considered catching in a contract. Had I known, I would make sure that everything is there before spending that amount of money. If people want certain things to be done a certain way, they should make sure it's in the contract and not based on what the salesperson said. There was a section in the contract where it covers the fee for any type of permit, applications and any drawings. Those were all included in the overall charge. However, they charged those differently under the overall contract. Nevertheless, it's a good product and is designed well.

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    Reviewed Jan. 7, 2018

    I had my family room, windows, and skylight completed by Four Seasons. And their work quality was above average. But we were not satisfied with the sales crew we started out with so we went over directly and spoke to a manager. Everything went smoothly and agreeable.

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    Customer ServiceInstallation & SetupContract & TermsStaff

    Reviewed Jan. 7, 2018

    We live close to a Four Seasons factory and it was easy to go look at a showroom. We like the quality of the stuff and we also know a few people that also had some sunrooms. We had a whole sunroom installed and everything fits nice. It’s airtight and I was surprised that it retains the heat. Also, I’m a bird lover and I’ve installed bird feeders all around it. It’s nice to see the birds especially in a snowy weather.

    The contractor who installed the sunroom was Elvis and he was great. He had a helper and they were very conscientious, worked hard, and knew what they were doing. When we had a couple of things that we had to fix, they came back and fixed them, and we were pleased. However, somebody cleaned out my gutters and he said there was some mold sighting on top of the house. It looks like a couple of the panels are loose so I may call them back to retie them. Other than that, Four Seasons consulted with us from the very beginning to working out a plan, coming to an agreement, securing the permits from the town, and the follow-up inspection by the town. Everything was proper and there were no problems. We're very happy with the sunroom.

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    Response from Four Seasons Sunrooms & Windows

    Being able to enjoy nature from the comfort of your home is truly special. We’re pleased Elvis and our team were able to make that happen for you, Warren. We’re all about using quality and energy-saving materials for our sunrooms. It’s wonderful you could appreciate this and feel comfortable coming to us with any concerns. We’re here for your happiness.

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    Staff

    Reviewed Jan. 6, 2018

    The Four Seasons sales representative was fine but the installer was nasty and very arrogant. I was trying to tell him what I expected but he said he knew what he was doing and that it was his job. I reported it to the company as I was not happy and I didn’t want him back in my house. When they put the frame up in the kitchen, they tacked it in but they didn’t fill in the holes. To me, it was not a finished product. I paid over $5000 dollars for this window and I wanted it to look perfect when they walked out but it doesn’t.

    I picked the garden window for the kitchen because I have cats and they like to sit in the window. A garden window is not very popular though, and they tried to sell me a different one but that was what was in my mind. But when I look out, the frame for the bottom window is right in my eyesight. Also, the top is slanted and when it rains, it always gets dirty. Now, I’m sorry that I picked the garden window but it’s here and I have to deal with it. The quality of the window itself is good though.

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    Contract & TermsStaff

    Reviewed Jan. 6, 2018

    Four Seasons did our porch, and it was done fine however there were a lot of noises coming from the roof part of it. Also, their agent explained to me about taking two loans, and she lied to me. She twisted everything around and made me sign things that I read but did not understand. She was horrible and wasn't clear enough about explaining things. I spoke to the main guy who came out to take the measurements, and he said I already signed the contract and there was nothing they could do. Then I had to come up with $9,000 that they never told me I had to come up with, and I'm stuck with two loans. It was a horrible experience. I will never recommend them to anybody else.

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    Staff

    Reviewed Jan. 5, 2018

    We had a room attached to a house that was in need of repair. We decided to hire Four Seasons because they have a good reputation. We went over there and had a sunroom put on. All of the personnel that worked on the building were very good at their job. Their workmanship is very good and the building went up without any major catastrophes. Everything was fine and all the work done passed the inspection on the building codes. We were well-satisfied with the job and would recommend Four Seasons Sunrooms & Windows.

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    Price

    Reviewed Jan. 5, 2018

    Four Seasons enclosed our porch with screens and we were very satisfied with the job. Their ad was good and they were local. The price was right, too, and we were impressed with them.

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    Customer ServiceStaff

    Reviewed Jan. 4, 2018

    We found that the company we chose for a project were scams and the thing fell through. During our online search, Four Seasons Sunrooms came up. Theresa was our sales rep and she was excellent. We called her, she came out and took care of everything. Everything was really good. Everybody was polite and whatever we needed, they did it. It's been a couple of years now since we had Four Seasons do our storm windows.

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    Punctuality & SpeedStaff

    Reviewed Jan. 4, 2018

    We live around the corner from the Four Seasons Sunrooms showroom and their sales guy convinced me that their stuff would be warmer and better insulated than what Home Depot would have. They replaced a glass sliding door and they expanded. Also, I had the regular windows and they put in place of it a bay window. So they did some construction and made a bigger opening. They did a decent job. The slider was fine but the window was more drafty than I anticipated. Also, I thought at first that some of the drywall works but they came back twice and corked it. I was happy with that. They were quick and they did the whole thing in a day.

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    StaffReliability

    Reviewed Jan. 3, 2018

    Knowing they had enough experience, I got Four Seasons to help me with my sunroom. The sales rep came and explained everything to me. Everything was clear and it was easy to reach them. The rep I had left the company so the job was handed over to a different guy but still that was good. It was a seamless transition. The contractors were good as well. They explained everything that I needed to know and the quality of the work they did was good. Four Seasons has been reliable and it's been a good experience with them.

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    Staff

    Reviewed Jan. 3, 2018

    Four Seasons Sunrooms & Windows' installers worked really well and everything was very smooth. They were very polite too. They came in the morning and they left in the afternoon at about 3:00. I'm happy with the windows because they made the noise go down so we don't hear the noise like we used to. Also, it doesn't get as cold or as warm in here. I would recommend them.

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    Customer ServiceStaff

    Reviewed Jan. 2, 2018

    The porch we had was a half porch at the back. It was wide open and it had some screening, but it was crappy. So, we wanted a porch that we could live with and we looked at several different porch people to see if we could get somebody to come in. Four Seasons Sunrooms people were the only ones who would do it and we liked the idea of it being totally glass. The sales rep came and he gave us a number that was much higher than we thought, but we decided to go ahead. Four Seasons brought electricians in and they did some engineering stuff to meet Coney codes but we had to take care of flooring and railings and other things like that. We love the porch and it's great.

    The base of the porch is block and brick and the people they brought in to do that did a really nice job. They suggested we put porcelain tile in there because it could have been unheated but we actually had it heated later on. Those people talked to the foreman of the Four Seasons group and they agreed that the new porch had to be a half inch or an inch above the old one so that the old porch could be floated and the tiles would end up across the whole porch being level. However, that was not conveyed to the masons, so the guy who ran the project for Four Seasons didn’t do a good job at all. The masons were about two or three rows before the top, and that was a major problem to deal with. And then when they were putting in an insulation package or the flooring, they cut it off one end because the flooring was 10-ft. wide and the porch was 8 ft. The other end was open and if they had left it like that, the floor would have been un-insulated.

    I brought up the issue with them and they didn’t say anything. I had to call New York, who told them that they needed to correct that, so they did. Also, the foreman wanted to run the water up from this thing down across my patio, but I said no. Instead, I told him to run the water through a pipe that it was meant for. He was really difficult to deal with to get things done. We paid Four Seasons $80,000 for this fairly small porch and I would have expected a much more professional person. He came only once when we purchased it, and he never oversaw the project. The porch leaked on a couple of spots and I had to show them where the problem was. It was leaking around the door and even now, it leaks up sometimes in the roof. Four Seasons people came once recently and re-caulked but we still had the leaks.

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    Sales & Marketing

    Reviewed Jan. 2, 2018

    I had Four Seasons do our sunroom and there were some problems but overall it was okay. The contractor they sent out was nice. But they have very aggressive sales techniques that made me feel pressured.

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    Installation & SetupPriceStaff

    Reviewed Jan. 1, 2018

    I saw Four Seasons Sunrooms on the internet and I liked their price and look. They helped me with my windows and their work was very good. There were no flaws and they were installed properly. Plus their sales agents were friendly and informative and knew their stuff and the contractor was efficient. It was a good experience with Four Seasons Sunrooms and they’re a good deal.

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    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed Jan. 1, 2018

    I bought a home and I needed to replace windows. Four Seasons Sunrooms’ sales pitch was really good and I was naive because I was in a hurry. I decided to purchase windows from them and the overall quality of the work that I received from them was terrible. First of all, I found out that the sales pitch was misleading about everything. The quality of the windows was okay but the installation crew was very disrespectful to the rest of my property. They installed the windows but it didn't look good. I had to redo the framing. They stepped on the seals and broke the window seal. There were a lot of damages around installing the windows that happened. The major problem was that I needed to replace a few windows that weren't working properly and it took almost a year of phone calls, escalating phone calls and letters to get them to finally send somebody out.

    Then when they replaced the windows, one of them was the wrong window so I had to wait again. Then when it was replaced, the guy completely trampled and killed my green roof, but I knew that I didn't want to get into another fight for another year with this company. I was so upset with the way they handled everything. I didn't even make any claim because I would not get anywhere. The people that Four Seasons hired weren't their people, so in the end, I should have just done more thorough research. I asked the contractor and he said the installers they hired were okay so I didn't go much further.

    When they finally were coming to install the window, there was rain and the guy couldn't come from Long Island. They never called me, and I took a day off. Everything about it was a real disaster and disgrace. I really wished I had taken more time in order to get a better company because this one has a terrible reputation. There are a lot of reviews out there if you really dig and they will tell you that the installation customer service was terrible. So, I fell into the trap.

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    Price

    Reviewed Jan. 1, 2018

    My experience with Four Seasons was okay but it’s not worth what I’m paying. The product itself is a switch and bait. They will show you models but the actual product is from a different manufacturer and what you have is a dirt quality manufacture. I wouldn’t recommend anybody with them.

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    Installation & Setup

    Reviewed Dec. 31, 2017

    I was remodelling the house and needed windows. Four Seasons came and did demonstrations at our house so I got them to do the windows.The contractors who installed the windows did great. They didn't mess anything up and it looked perfect so I liked their work. They leveled the windows and kept them clean as they were being installed. I love the windows and the experience has been great.

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    Staff

    Reviewed Dec. 31, 2017

    We had an existing sunroom that we wanted to refurbish. I called Four Seasons and they came and they confirmed that they had done the original one. The sunroom got a glass filling in two sides and it's attached to the house on two sides. They replaced all the glass and changed the configuration a little bit with the screens. The sales representative we spoke was great. He did an incredible job of just telling the products. My husband and I talked about it to quite a few other people. We were so impressed with the effectiveness of the insulation of the glass. The contractor was good as well. They were in and out in one day.

    We were confident enough in the product, that we took the sliding glass doors off that went into it. We opened it up to the house and we took a risk as far as the insulation was concerned. We put on a radiant heat floor and added a heat duct because there wasn't anything like that in it before. It's not quite warm enough but it's close. I would recommend Four Seasons heartily.

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    Sales & MarketingPriceStaff

    Reviewed Dec. 31, 2017

    We were pleased with Four Seasons’ demonstration of their windows and what they would do for us. We decided we’d have them replace our windows, and we’ve been very happy with them. We really liked our sales rep too. He was great. He was very personable and knowledgeable about what he was demonstrating. We were willing to sit and listen. It didn’t feel so much like a sales pitch. However, they forgot we're living on the Gulf Coast when they gave us an estimate. And so the rep had to come back and add specifics as they had to meet the code down here as far as the wind and all. We had to do a little bit more expensive windows. But Four Seasons still ended up giving us the windows for the price they quoted so I was very pleased with that.

    Our windows were dry rotted and we could hear them rattling whenever we close the door. Air was escaping because of that. After replacing them with Four Seasons, we don’t hear as much sound from outside and we don’t feel any drafts anymore. It’s made a huge difference in the insulation of our home. Changing out those windows saved us almost half of our electric bill. I would recommend Four Seasons. The only thing that had concerned us was we had heard Four Seasons was no longer in business. Our windows are warrantied and what will happen if they’re no longer in business?

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    Installation & SetupStaff

    Reviewed Dec. 30, 2017

    Four Seasons installed our windows three years ago. Their salesperson, Theresa, was very good but she could have been a little bit clearer on explaining the installation of the window. I thought they were doing both the inside and outside frame but they just did the outside frame of the house. The interpretation of that should have been a little bit better. Other than that, they did the job and it was a great experience.

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    Installation & SetupPunctuality & Speed

    Reviewed Dec. 30, 2017

    The sales rep from Four Seasons came out and put together the plan for how they were going to construct the sunroom and what size panels needed to go where. We liked what they put together. The contractor came out and the installation got done quickly. We’ve been fairly pleased so far. Four Seasons did a good job and we haven’t had any problems.

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    Customer ServicePriceStaff

    Reviewed Dec. 30, 2017

    We just wanted to get the windows at that time and the Four Seasons salesperson was nice and respectful. He wasn't pushy but persistent. We were going to say, "Forget about it." And then, he made a call and they brought the price down to $2000 more, but I still thought it was too high. The quality was very good. I just felt we could have negotiated for less. I would tell others to shop around for prices before making a decision. Maybe they could price match. But one of the things that the Four Seasons sales rep plugged was that they do everything with windows because they have different contracts that were meant for windows. In addition, their warranty was good.

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    Punctuality & SpeedStaff

    Reviewed Dec. 29, 2017

    I liked the options Four Seasons offered the best, so I had them build our sunroom. Their contractor was on time and professional. They knew what they were doing, came back when there were problems and kept me in the loop when I was having issues. The whole project took about a month and the quality was good. But we had an issue with leaking at the roofline where our sunroom and the chimney are. The sales rep was not really knowledgeable enough to speak about it and there was a disconnect between him and the contractor. But the contractor came out several times and worked on fixing that.

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    Installation & SetupContract & TermsStaffProcess

    Reviewed Dec. 29, 2017

    I called Four Seasons for the one big window that I have. The reps came, took an interview and measured. They told me what was going to be on file and how long it was going to take. Also, they told me approximately how much it was going to be. Then, they followed up right with an install date and I was completely alerted to the whole process of everything. The contractor ran into a couple of issues and took a lot longer than he thought because there was a problem with getting the other window out but the work didn’t cost anything. He did everything perfectly and everything went very well.

    Four Seasons was very real with their customer’s feedback. I’ve had a project from people done by them and they follow up very well through the process from the beginning to the end. Also, if they run into an issue and it had nothing to do with them, they took care of it and it was agreeable to the original contract. It was a very good experience and I would utilize them any other time I needed anything.

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    Staff

    Reviewed Dec. 29, 2017

    Four Seasons Sunrooms have good quality windows and I like the ones I got. But I would not get them again because of the installers in the area I'm in. I was not impressed with them and they didn't look professional. I had window replacement done and when they came to put the windows in, one of the windows was wrong. So, they took that one away and it took at least a month for them to get the new window. Then one of the windows was broken when they delivered it and it took them a while to get that replaced. And when they replaced the broken part of the window, they messed up the screen and denied it. So I would recommend Four Seasons' windows, but if you're getting them in the area I live in and it’d be the same installers, I would not recommend them.

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    Response from Four Seasons Sunrooms & Windows

    First off, Karen, thank you for appreciating the quality windows we provide. We’re sorry to hear, though, that our installation team let you down. Our number one priority is making sure our customers are happy with every addition we make to your home. We always try to get it right the first time, so we appreciate your patience when something unexpected happens -- we assure you that we work diligently to make things right. We hope to earn back your trust in the future by installing our top-notch products quickly and correctly.

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    Customer ServiceCoveragePricePunctuality & SpeedStaff

    Reviewed Dec. 28, 2017

    Our area has a bad reputation for vendors not calling back and Four Seasons was one of the only people to call back. The sales rep was excellent and the contractors were very nice gentlemen. They seemed well-educated and were fast and prompt. They cleaned up after themselves well and it was a really great experience. We did a patio cover and the quality is exceptional. I'm very satisfied. They were overall wonderful and I would definitely suggest others to at least reach out to them and find out a quote or talk to them about the projects in mind because. We actually called on Four Seasons recently to get a quote for doing some work for our new house as well.

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    Response from Four Seasons Sunrooms & Windows
    Thank you, Emily,
    We really appreciate your comments and sharing your wonderful experience with others. At Four Seasons Sunrooms and Windows, we know that nothing is more important than creating a happy customer. We strive for 100% satisfaction and are delighted by your positive reviews. Please feel free

    to share pictures with us at reviews@fourseasonssunrooms.com

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    Installation & Setup

    Reviewed Dec. 28, 2017

    Four Seasons installed our sunroom and it’s still holding up well. And I used them because of the quality of what they build.

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    Sales & MarketingPriceStaff

    Reviewed Dec. 27, 2017

    Four Seasons put thermal windows in the whole 100-year-old house we got, but the windows all sagged within two weeks and we couldn’t open and close them. Once we got the two of them opened, we couldn’t latch them back together so we got Four Seasons to fix it and they shimmed it up. Also, the bottom edge of one of the bathroom windows that you pull down or lift up was all bent. They came back and put another bottom piece, but it is now fallen off so they didn’t do a very good job on it. On the other hand, their rep who set up the appointment the next day after I clicked on an ad was knowledgeable and friendly. They also had a fair price, treated us fairly and gave us an opportunity to save money where we could. The contractors were great as well. The quality was great overall and I’ve been happy with Four Seasons ever since I got them.

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    Response from Four Seasons Sunrooms & Windows
    Hi William,

    Thank you for your feedback, it is only with constructive comments such as yours that we can attain excellence. At Four Seasons Sunrooms & Windows, we are committed to exceeding expectations and we only want to leave a project with happy faces. We are glad you are happy with the product and with your help strive for 100% customer satisfaction.

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    Customer ServiceStaff

    Reviewed Dec. 27, 2017

    Four Seasons handled everything from picking the size of the unit we chose and getting the building permit to finishing it up. The only thing we had to do was finish the interior on it. Although the sales representative who started the transaction did not finish it, I had a very good project manager and the ladies in customer service were very helpful too.

    The contractor was good as well. We had a few leaks but he came back and fixed them. We haven’t had any leaks for a bit since then. Although we had a very heavy rain recently and the water must’ve gone over because we had a little leak but it was unusual rain so I didn’t call Four Seasons back to fix it. The sunroom has been up for about a year now and the quality is good. I had a good experience and I would recommend Four Seasons.

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    PricePunctuality & SpeedStaff

    Reviewed Dec. 26, 2017

    We negotiated a price with Four Seasons Sunrooms and WIndows for a 19-foot by 13-foot greenhouse. However, I wasn't happy with the cost of the delay. They had agreed to do the greenhouse by a certain time and that never happened. I waited for a month and it took them twice as long to do the work that we originally agreed upon.

    While their representatives were okay, they couldn't find any men to do my work. Furthermore, they didn't have a contractor. Instead, their workers were their own guys and they paid them by the hour. Though they were good workers, they were very slow. And then near the end when I still needed a bit of work done, I couldn't find their representatives anymore. Everybody had closed shop and disappeared. Right now, I can't get a Four Seasons greenhouse in Toronto. I wanted to do a little change on something and there's nobody available. While their management was good and the price fit, their workers were just horrible because they didn't work very hard and it took them forever to do anything.

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    StaffProcess

    Reviewed Dec. 26, 2017

    When I went to one of the home shows locally, I talked to a guy from Four Seasons and it sounded like it was a great financing deal. I knew Four Seasons from being around and I heard that they did a good job so I had them redo my kitchen and I was happy because I thought that I was going to get a quality kitchen. However, I don't think the cabinets that they did were of good quality as they told me it was going to be. The guy who did the designing and measuring the cabinets was horrible. His design was flawed, and because he mismeasured, it messed up my counter. They had to rip out cabinets in the middle of the process and get new ones.

    Then I had to have extra electricians come in and fix what their electrician did. Their contractors were able to correct the counters but I had to pay extra. They had to stop what they were doing and I had to buy more cabinets at the last minute plus recut the counter. I had to go back and get more tiles for the backsplash and every time I'm closing my vacuum cleaner, I blow a circuit conductor. But out of the whole process, I got a good repair guy who was a sub to Four Seasons. They had him to do the carpentry work and he was excellent. I've had him back numerous times over the past three years outside of Four Seasons. But, still, I am not happy and I would never have Four Seasons again.

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    Installation & Setup

    Reviewed Dec. 25, 2017

    I love Four Seasons’ window and it’s great but I wouldn’t recommend them. When the guys were installing it, I had to keep a laser-focus since I saw light around the windows when they were about to seal up a wall. I freaked out and got one of the owners of Four Seasons or the general manager to come. They sealed everything up and did it to my liking. I wanted to make sure they get a good seal around the window. Also, the installer was supposed to finish off a windowsill which they promised to fix but they left. I still have one bathroom windowsill which is not on up to this day. I suggest that Four Seasons get their contractors a little better since the installer they selected was questionable.

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    Customer ServiceCoverageOnline & AppStaff

    Reviewed Dec. 25, 2017

    Four Seasons Sunrooms has a quality product. They constructed a custom-made skylight for us and they had to cover a large area. So far, it held out through a couple of tropical storms and we didn't have any leaks or issues. We hired them initially since we liked their website and they were able to come out to the house and we were able to talk to them. But we never heard from their salesperson again and he never called to check how the project went. Other than that, their people were really good and very professional. We would go with the same people if we were getting any other external remodel or skylight again.

    The project was completed about a month longer than what we were told it would take, partly because they needed to get permits, HOA approvals and a few other things. But the project manager did all the paperwork and permits for us. Also, the atrium used to be open to the elements and part of the project was that they were going to put a concrete slab in the bottom of it. They subcontracted out people to put the concrete slab in and they dumped their leftover concrete in our backyard so, we called the contractor out again. They came, dug it up for us, took it away, and dealt with it.

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    Response from Four Seasons Sunrooms & Windows
    Thank you, Elizabeth,
    We really appreciate your comments and sharing your wonderful experience with others. At Four Seasons Sunrooms and Windows, we know that nothing is more important than creating a happy customer. We strive for 100% satisfaction and are delighted by your positive reviews. Please feel free

    to share pictures with us at reviews@fourseasonssunrooms.com

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    Staff

    Reviewed Dec. 24, 2017

    Two and a half years ago, we had Four Seasons install a sunroom. The salesperson was very pleasant and knowledgeable. The room itself is wonderful and it’s the best addition we have made to the house. The materials they used are all very good. However, the small details are sorely lacking. There was a sealing problem at the beginning. They came back and fixed that, however, over the last two years, I have noticed that the sealant they used has discolored. The material they used as a sealant around the bottom might not be the best material for a sealer. The contractors were happy to do what they had to do to get everything sorted out. The owner, less so, but in the end, they fixed everything that needed to be fixed. I would rate Four Seasons Sunrooms very highly and I would recommend them. However, the contractor is a different story.

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    Coverage

    Reviewed Dec. 24, 2017

    I work half a mile from Four Seasons and go by the showroom every day on my way to work. One weekend, we decided we would visit the showroom. We signed in and then we had an appointment with a salesperson who then came out, and we talked about what we wanted. And then, we had a contract and had them install my sunroom. The installers were great and everything has met our satisfaction. We have a blizzard and while my sunroom has been covered with snow, everything's fine. I'm very happy with the quality, and it has made a big difference to our home.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Dec. 23, 2017

    Four Seasons Sunrooms is not good. They don’t return calls even though I went with the most expensive window provider. When the salesman came, he convinced me that the people that did Home Depot installations were felons and that they would be dangerous to have in my home, and also that Four Seasons Sunrooms’ windows were better and triple paned. The windows themselves are great. They keep the house warmer in the winter, but the unfortunate thing when they did the installation was when we had a custom window in my bedroom. Because our houses are side by side next to our neighbors, I asked that it could be frosted glass, but they brought clear. Mistakes happen, but when they replaced the clear with the frosted, the window has never locked. I called monthly for a year straight and they weren’t willing to come to fix the lock, so my bedroom window still does not lock four years later.

    They knew I was also redoing my kitchen, which I did with another contractor because I didn’t want to work with them, but they kept saying, “We’ll come fix it. We want to give you an estimate for a kitchen.” I said, “I don’t want your estimate until you fix my window.” I spent $9000 in a tiny apartment for windows and they gave an extended warranty. I am really angry and I would call them and say, “Please have someone come fix it. It’s a quick thing. When you’re in my neighborhood, come fix it.” They would never respond to that but they would call and try to pitch me home improvement services. Even though they had these great guarantees, they don’t come and fix it.

    I’m a really disgruntled customer. I went with the better quality based on their promises. All my friends, after Hurricane Sandy, went with Home Depot over someone else and they’re just as happy, and I feel like I got duped. I would love to know if they’re willing to come fix the lock because when you call the main number, they don’t do it. I’ve tried calling the customer service number for years and I gave up about a year and a half ago. They have good product quality but horrible service and follow-up, and in my specific case, we don't feel secure in our home because our windows don’t lock.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Dec. 22, 2017

    We had a project with Four Seasons two years ago where they helped us with windows, sliding patio doors and a sunroom. We liked their reputation and price, and their overall quality of work was excellent, which includes the product, the installation and the complete service. The sales rep was knowledgeable and explained everything, while the contractor was pleasant to talk to on the phone. He had to come back and re-adjust part of the framing of the window since it’s a 15-foot structure, but he knew what he was doing.

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    Response from Four Seasons Sunrooms & Windows
    Thank you, Michael,

    It's always great when a customer expresses their confidence in our expertise. At Four Seasons Sunrooms and Windows, our goal is to exceed your expectations. We would love to see the custom room, Please feel free to share pictures with us at reviews@fourseasonssunrooms.com

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    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 22, 2017

    I was doing research on the internet on window companies and Four Seasons came across as recommended. I made a few calls and had different companies come to my house. The Four Seasons salesman was great and he really sold the product. But after agreeing to get the windows it was hard to get a hold of him. And we had already invested a lot of money and signed to get financed for the windows.

    And when the installer was outside to install the windows we could hear him from inside the house having an argument with his girlfriend or wife on the phone. It was really loud and they were calling each other profanities. When he was putting the window up there were gaps and as when he was filling the gaps because every window was different I was thinking that he might not have been filling it up with the right stuff. It wasn’t very professional.

    He was installing the windows practically one-handedly because his other hand was on his phone which was between his shoulder and his head. As far as him installing the windows correctly I hope he did. Also he didn’t have all the tools and the stuff that he needed to finish up the project so he had to leave. We had to wait for the stuff to come in and that took about two weeks. We kept calling, asking, “What’s going on? Why don’t we have our windows finished?” There were four windows and overall it took him several hours to install and he didn’t finish the job. Also because he left and there was only one person installing it while another one helped him bring the stuff. We got our windows done in 2014 but I don’t think it has been perfect because there are black areas on the sill.

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    Punctuality & SpeedStaff

    Reviewed Dec. 21, 2017

    Four Seasons Sunrooms has been in business for a while and they have a decent reputation. I used them for the kitchen south of the county, in the secondary home. I ordered $45,000 to $50,000 worth of cabinets from them and I had my own contractor do the work. The salesperson was very decent, but Four Seasons' workmanship was subpar and they did not finish on time. I had a lot of callbacks regarding the things that went wrong. The kitchen has to be outfitted very specifically. Whoever they had on the field wasn’t very accurate and things came in wrong. The cabinets were inaccurately sized and inaccurately drawn on paper. Also, something that had to have a windowpane in it came in solid. Everything that could go wrong did go wrong.

    Human error is human error and I’m a very patient woman with that. However, they were very annoyed by the fact that they had to keep coming out and took their time doing it while I was in a hurry to meet a deadline on a house that was being renovated. They were very difficult to deal with and I was not pleased with them. There was one supervisor who was decent, but he was never available. Moreover, their office would make excuses and say that he was only in for two days or that he was very busy and he was backed up. It was just a horrible experience and I would never recommend them. However, at the end of the day, they were able to finish and I was pleased with what I got.

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    Reviewed Dec. 21, 2017

    We had a hands-on meeting with the salesperson from Four Seasons. He showed us a demo of how the windows work. We were impressed with his knowledge as well as the quality of the windows and how well it was built. They're very easy to contact as well. The subcontractors came out and the order was correct the first time. There were 13 windows and everything fit perfectly. They stayed after dark to finish the job and were friendly. We’re very satisfied with the work and everything we were told came through. It was a pleasant experience.

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    Response from Four Seasons Sunrooms & Windows
    Thank you, Paul,

    We really appreciate your comments and sharing your wonderful experience with others. At Four Seasons Sunrooms and Windows, we know that nothing is more important than creating a happy customer. We strive for 100% satisfaction and are delighted by your positive reviews.

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    Staff

    Reviewed Dec. 20, 2017

    We used to live in Long Island and Four Seasons is very popular up there. One of our neighbors used them and we figured Four Seasons has been around for so many years. If they had been lousy they would've been out of business by then. So we hired them for our windows and those windows are going on three years now and so far the quality is good. The workers were also polite and they worked from the time they got here until the time they left, rather than doing two hours then disappearing for a couple of days and coming back. If we had a need for services that they supply and that they do we would certainly recontact them. Everything went smoothly.

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    Response from Four Seasons Sunrooms & Windows
    Hi Carl,
    Thank you so much for this review! We appreciate that you took the time to give us this amazing feedback. Here at Four Seasons Sunrooms and Windows, we recognize just how important this is. We love to hear that you are sharing the good news. Please feel free to share pictures with us at reviews@fourseasonssunrooms.com

    Let us know if there is anything we can do for you in the future.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Dec. 20, 2017

    I had Four Seasons install a screened-in porch in my house. The rep that I dealt with was a good guy. During the installation, they subbed out the installer to another person, who then subbed out half the work to somebody else but they were all good. The experience was quick, easy and affordable.

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    Response from Four Seasons Sunrooms & Windows
    Thank you, George,
    We at Four Seasons Sunrooms and Windows are so happy to hear that you love the Screened-in Porch. It's always a delight when happy customers share their experience. We would love to see pictures of you enjoying your space at
    reviews@fourseasonssunrooms.com

    Thank you so much for this review!

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    Customer ServiceStaff

    Reviewed Dec. 19, 2017

    I put in a query online and Four Seasons was the first to call me back. They came here and showed me things, and I decided to go with them for my kitchen renovation. There was back and forth coordination during the work. The maintenance people from the co-op where I live in came and looked and said that it was not going to work so Four Seasons had to re-arrange some things, but everything went fine. They did a good job and I'm pleased with it.

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    Response from Four Seasons Sunrooms & Windows
    Thank you, Forest,
    We really appreciate your comments and sharing your wonderful experience with others. At Four Seasons Sunrooms and Windows, we try our best to work through any issues that arise to make sure your project goes smoothly. It is wonderful to hear you love the kitchen. Please feel free

    to share pictures with us at reviews@fourseasonssunrooms.com

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    Staff

    Reviewed Dec. 18, 2017

    I have dealt with Four Seasons in the past and had very good experience with them. I’ve used them three times and had the same guys come out to install the products. They were efficient, worked smart and would back up their product with service. I recently bought windows from them band since I got them, the house has been warmer and quieter. But when the windows came in, they didn't come correctly the way they were ordered and their representative said that if I didn't want them, he'd lower my bill by a thousand. I told him that I had to have them so, we made a provision to wait for the windows and I held back some extra money to make sure that they'd come in. It could have turned ugly, but he actually volunteered.

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    Installation & SetupPriceStaff

    Reviewed Dec. 18, 2017

    I just moved to North Carolina, and my wife passed away. I had a porch, but it didn’t have any windows in it. There was a lot of pollen in the spring and I got all these green stuff all over the place, so I’ve got to get some windows in here. It’s a little cool here, so I can use it in the springtime and work in the fall also. I did a bit of research and looked at the comments everybody else had said about Four Seasons Sunrooms. Their pricing was a little bit more, but I got what I paid for, and the overall quality of work is great. The sales rep was good but there were some issues with a pane not fitting in there, and he came right on out within a couple of days with a new piece of glass.

    It was actually funny because one of the contractors that were sent by Four Seasons also worked for the company that did my big porch in Michigan where I used to live. And he remembered me because he laid 13 windows in front of the house that was by the lake. I was here the whole time that the installation team did my windows from Four Season, and it was a really good experience. They took the time to show me how they worked and they took that extra step to make sure that I was completely satisfied. Four Seasons did an awesome job.

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    Response from Four Seasons Sunrooms & Windows
    Patrick,
    We are delighted to see this review. It's a small world after all and it is important to us that no matter where you go, you get the top quality product, excellent craftsmanship and superb customer service for all your projects.
    The amazing coincidence that the same contractor was able to do the work in your new home in a different state is just wonderful proof of that.
    Thank you so much for sharing your experience.
    We would love to see pictures of you enjoying your space at

    reviews@fourseasonssunrooms.com

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    Staff

    Reviewed Dec. 17, 2017

    We were planning to redo the kitchen and we wanted good people to come and do it. I had other people who had done some bathroom and they did a pretty good job. Unfortunately, we went on the internet and found Four Seasons. My daughter was the one who planned everything. Four Seasons have a very good reputation designing for sunrooms and good write-ups about them. They said that they're launching into kitchen remodeling too. In the beginning, Four Seasons were nice and fantastic. They did the layout of the kitchen and decided to go with that. But eventually, we found them to be a drag. We were putting a new floor for the kitchen and they messed it up. They wanted a shortcut and the floor's was not even. Then we had another guy who's a specialist from the internet. When he came in, he said that it wasn't done right.

    Four Seasons didn't pay me but I've never asked them because I want to get the job done. So again, we bought tiles and did it. Everything was changed and was high-end. I spent more than $100,000 on that. They used the wrong people for the flooring but the other guy who did the cabinet which we ordered from another state did a good job. The one who did the granite for the kitchen also did a good job. But overall, it was a very bad experience. They prolonged this one so long and it was not what they quoted. It went down for a couple of months rather than what they said that it would be finished in three weeks. I'm happy with the Four Seasons but unfortunately, the people who worked with us were not that great. I won't recommend Four Seasons to anybody.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 17, 2017

    The windows installed by Four Seasons Sunrooms was a great idea and I really liked it. There were four windows that were replaced and the ones installed are very nice. On the other hand, I was trying to tell the installers that there should be some insulation in the hollow places all around the windows but they wouldn't go for that. They said it would void the warranty which I don't quite believe. As good as the windows are, if you don't insulate around it, then it takes away from effects. So, it was disappointing. They were rough on the edges and difficult to deal with. I wouldn't recommend the contractors. Afterwards, I had some problem getting the windows to close once they're open. I called the manager and he came out. He showed me and said that that was normal and I would have to be forceful. He was very nice and he said that I can call him if I have problems. I would recommend Four Seasons Sunrooms.

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    Response from Four Seasons Sunrooms & Windows
    Hi Petra,

    Thank you for your feedback, it is only with constructive comments such as yours that we can attain excellence. At Four Seasons Sunrooms & Windows, we are committed to exceeding expectations and we only want to leave a project with happy faces. We are glad you are happy with the product and with your help strive for 100% customer satisfaction.

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    Installation & SetupSales & MarketingStaff

    Reviewed Dec. 16, 2017

    Four Seasons helped me with a sunroom. The sales rep sold me on the windows but they were not as well as I desired. The installation team did okay but I’m not happy because part of the foundation have access for the termites. I told them that there were some separators that they needed to fill in. I didn't notice at the time that they're not filled in so I’m having some termite damage and still working to get it done.

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    Installation & SetupStaff

    Reviewed Dec. 16, 2017

    The rep I talked to from Four Seasons was very attentive. He showed me everything and displayed the different types of windows. I went with Four Seasons since he had a good presentation about the windows. I liked the way he explained it to me versus other companies. I love the windows they've installed. The contractors came and did what they had to do. It took them several hours to do the job. They cleaned up and took the old windows with them. I would totally have Four Seasons come out and display their different types of windows for other people and have one of their reps give them a presentation before they go with any other companies.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Dec. 15, 2017

    Four Seasons Sunrooms got some good references and seemed like they have an overall good window compared to some of the others. Their sales rep was very cordial and professional. However, they came in with a really high price and I wouldn't have bought it for the price they initially offered me. After the sales rep found out I was serious, the price came in at a reasonable amount. It takes away from the integrity of the salesperson. But I know that his job's to get as much money as he can.

    I replaced six windows and whenever I bought the windows, they had to be ordered from their distribution center in New York and they gave me an approximate date when I applied. It was installed on schedule and did it in one day. Also, the overall quality was very good. The installers walked me around, had me look at the windows and made sure that I was satisfied with all the work that was done. There was one window that needed some additional caulking and they immediately fixed it. Overall, this is a great company.

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    Customer ServiceStaff

    Reviewed Dec. 15, 2017

    My experience with Four Seasons Sunrooms was really bad. I would not ever want to even go and have anything to do with Four Seasons anymore from my last experience. It was a kitchenette I have installed for an apartment. The previous owner had a kitchenette there and they removed everything down. But I had to go through the application to get a CO for it so I entered a deal with Four Seasons. Somebody recommended because they said it's good. They talk a lot about this company so I thought, "Okay, let me try and use them." And from the beginning to the end, it was not a good experience for me. I just wanted it to be finished and get it over with. Even the subcontractors that were working with Four Seasons were annoyed with all they communicate because they, themselves, told me that it was their first time they worked with Four Seasons and they will never want to work with them again.

    I would never recommend it to anyone. I’m telling an honest truth. The manager and the salesperson were really bad. I got through all the project or what I needed to get done. And they told me that they would have someone to follow up with the project to make sure everything was fine. They'll say certain things and when you call, there’s something else. They have these subcontractors that were supposed to come out and do certain things. And then I had to follow up on them when they did it but they didn’t do it properly. They tried to shorten the job and it was just frustrating for me, knowing that I get professionals to come do a job for me, and at the same time, I have to be following up on them to make sure they do it properly. It’s unacceptable. I personally would not use and will never go through Four Seasons again. I spent a lot of money on it and I really regret going with it. It’s almost two years and I’m still upset about it.

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    Staff

    Reviewed Dec. 14, 2017

    I was looking for windows so I Googled and found Four Seasons. They sounded like they were good and I saw them around the neighborhood too. Their sales representative was on top of things. And their contractors were good too. They replaced about 17 windows, got the job done, they cleaned up and were gone. Their service was good and I liked their windows. I was very satisfied and I would recommend them.

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    Response from Four Seasons Sunrooms & Windows
    Thank you, Marjorie,
    We really appreciate your comments and sharing your wonderful experience with others. At Four Seasons Sunrooms and Windows, we know that nothing is more important than creating a happy customer. We strive for 100% satisfaction and are delighted by your positive reviews. Please feel free

    to share pictures with us at reviews@fourseasonssunrooms.com

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    Installation & Setup

    Reviewed Dec. 14, 2017

    I hated Four Seasons Sunrooms. I got them to do the second floor and I hated the screens they gave me. They didn't do it right and the way they installed it was really terrible. You can tell that there are still leaks inside since there's water damage. It really wasn't what I was expecting. Also, I spent more money doing it with them than somebody else.

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    Staff

    Reviewed Dec. 13, 2017

    I had Four Seasons tore out an existing room and put in a new one. Their salesman seemed very knowledgeable. He did a good job and made me feel confident to decide to go with them over other providers. When the work was performed the first time, the person who was doing it did a horrible job and Four Seasons ended up firing him. They tore out what he had started and brought in someone higher up in the company who usually oversees jobs. Jason was very professional and very, very knowledgeable. He reassured us that everything was going to work out wonderfully, which it did. They did a good job and held up to what they were supposed to do.

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    Response from Four Seasons Sunrooms & Windows
    Hi Eva,

    Thank you so much for this review! We appreciate that you took the time to give us this amazing feedback. Here at Four Seasons Sunrooms and Windows, we recognize just how important this is. We love to hear that you are sharing the good news with your family and friends. Please feel free to share pictures with us at reviews@fourseasonssunrooms.com

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    Customer ServiceInstallation & SetupCoverage

    Reviewed Dec. 13, 2017

    I hunted Four Seasons down because I know they had made sunrooms for a long time. I included them in the people I allowed to do bids on replacing my windows because we were upgrading them. However, I had to do a lot of complaining once the windows were in and it was a month before I had someone to install them. They sent people down from another state to finally get the windows in. They were supposed to have a lifetime warranty but I don't have any contact with them. Four Seasons never let on. I would call them and they wouldn't respond. They were going out of business but they never said that so I ended up calling the national office and the concern eventually got squared away.

    The installation was okay and we’re very happy with the windows. We put some big windows because our house is on a lake. They had to cut the windowsill and some of the wood around the window. It was a bit rough and we had to cover that with caulk. They did a really good job and the windows have been up a couple of years.

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    Customer Service

    Reviewed Dec. 12, 2017

    Everybody knows about Four Seasons and I thought that was the best place to call but I made a mistake. They pushed me off and waited for the contractor they wanted to do the job, which wasn’t the greatest one. I’m not happy with the outcome and I contacted them right away. I called them three times to tell them that the roof was leaking and they kept saying someone would get to me but nobody ever did. I was very disappointed.

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    Installation & SetupContract & TermsSales & Marketing

    Reviewed Dec. 12, 2017

    We were looking to put together a sunroom and Four Seasons Sunrooms was one of the guys on our island advertised quite a bit. They came up through advertising and some of the research that we did. We installed a sunroom and I was very happy with it. There were a couple of disagreements on outcomes, which they glossed over a bit. The design was such that I had expected larger windows or more glass in the room, and while the glass amount that I had is exactly what the plans called for, it was not made clear that I was going to have a sort of boards or solid wall on top of the glass.

    So, even though the design was exactly what they built for me, it was not clear when they were designing it that that was what I was going to get. Sometimes, when you see it in person is very different than when you see the design. So from my perspective, the guy who designed it focused more on everything else and never made me aware that we were going to end up with this foot height of non-glass and I would have preferred to have it all glass. The manager came in and spent a little time listening to me as opposed to the contractor who was here all the time but could not have the time to even hear what I had to say.

    For example, we ended up with realizing we needed a step out of the room for the outside lawn. The step was a bit too high and I had to argue that they needed to do something different and finally, they resolved it by putting two steps, which was much easier to get in and out of. If it ended up being one step, people would have been falling off from the lawn into the room all the time. Overall, they’re a good company but if I had to do it all over again or if I had to give some advice to somebody else, it’s to pay a lot of attention to the plans because sometimes, that’s where the details are and I did not pay enough attention to them. Once you sign the contract, they care less about what you want.

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    Sales & MarketingPriceStaff

    Reviewed Dec. 11, 2017

    My father had a sunroom from Four Seasons and I liked its quality. I also had them put windows and screens in my house and even though they were a bit more expensive, I was willing to pay for that based on the reputation of their company and their lifetime warranty. Their sales representatives were very attentive. They came to the house, gave me an estimate, and showed me various products and the features of everything. I was very pleased with my experience and I would look at Four Seasons again if I had a similar need in the future.

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    Response from Four Seasons Sunrooms & Windows
    Thank you, Michael,

    We loved working on your home, and we are so happy to hear that you loved the way it came out. At Four Seasons Sunrooms and Windows, our goal is to exceed your expectations. When the time is right to start your new project, let us know and we’ll get you a free estimate with a preferred customer discount. Please feel free to share pictures with us at reviews@fourseasonssunrooms.com

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    Staff

    Reviewed Dec. 11, 2017

    I saw the Four Seasons display at a home show at Canada Blooms. I liked the display and I thought that it would be nice to have a sunroom. However, we were misled by the salesperson. They exaggerated their features and didn’t really give us an impression of how warm or cold it'd get. It was all windows so it gets cold and we had to do other things to upgrade the heating. The quality of the construction was good but I was overcharged for what I got because of the amount that I had to spend on the heating and drywalling. I wish I had a friend that could have given me the advice to negotiate a lot harder and to insist on certain things.

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    Customer ServiceSales & MarketingPrice

    Reviewed Dec. 10, 2017

    I had a very bad experience with Four Seasons. I only wanted one room done but they convinced us to get more windows done than what we had and could afford, and we fell for it. Then we had a problem with cleaning the windows and the guy showed me again how to do it. Six months later, we were decorating and washing windows, and it fell out of the track. I called them if someone could come and they said yes because it was the first time. The following year, that same window fell out of the track again and I asked them to come but they were going to charge me $200. The price that they charged me wasn't cheap and to hear them say it's going to cost me $200 to put it in track was insane. The rep apologized and said I've already had one courtesy call. I said, "Don’t ever call this number again. I don’t ever want to buy a product from you ever again.” They called again and I asked them to take my number out of their system.

    In 42 years, I’ve replaced the windows in this house twice and never had a problem. I would have kept the old wood, plain bolt windows that I had when I bought the house 50 years ago. Windows shouldn’t be coming out of track like that. I was told to hold it steady but I've been washing windows for 50 years. Now they're telling me I have to learn how to wash windows? The quality means nothing if I can’t wash my windows three times a year. I need more windows but I’ll never get Four Seasons again. They were all about making money, but I’m about buying the quality. They even wanted to put signs out on my lawn for advertising for 90 days but I'm not advertising them. I’ll get an Andersen window which was more reasonable and also easy to put up and down.

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    Reviewed Dec. 10, 2017

    I was looking around for a reputable dealer in the area and I went with Four Seasons mainly for the cost and quality. They did some window replacement and I’ve had them for about four years. The contractors were a little sloppy with their work, but it is what it is. I checked everybody out and Four Seasons did an all right job. I would tell friends to check out Four Seasons when they’re in the market.

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    Installation & SetupStaff

    Reviewed Dec. 9, 2017

    Four Seasons Buildings put more windows in my sunroom three years ago. My wife took care of setting up the work with their representatives and when their contractor came, he did exactly what I wanted. The overall quality of the work we got from them was excellent. It’s holding up very well and I’m happy with it. They were a very good company and I would recommend them.

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    Staff

    Reviewed Dec. 9, 2017

    I liked the saleswoman from Four Seasons Sunrooms. She's thorough and able to distinguish Four Seasons' product from something else. She did a very good job. The quality of their work was excellent as well. I had 10 windows from Window World and I knew one of them had some rot issues which they told me that they're going to cover up. But when a gentleman from Four Seasons came and looked at it, he said that they would take that out and fix it. So, that type of thing is what got me. It's like I'm paying more but I'm getting good work. Plus, it was done in one day and everything was cleaned up nice and neat. I had a wonderful experience and everything looked great.

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    Response from Four Seasons Sunrooms & Windows
    Thank you Dale,
    We really appreciate your comments and sharing your wonderful experience with others. At Four Seasons Sunrooms and Windows, we know that nothing is more important than creating a happy customer. We strive for 100% satisfaction and are delighted by your positive reviews. Please feel free

    to share Pictures with us at reviews@fourseasonssunrooms.com

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    Reviewed Dec. 8, 2017

    I always see Four Seasons as one of the top-notch names. I've heard from other people that use them too and there’s a level of frustration when you actually deal with the company. The product is excellent but the service is a bit of a surprise. They said it was going to take five days over a four-month period and they’re expected to be done when they start but the timing took so long. They did something in February, something in March and something in April and just dragged on which was a little weird. And at the end of the day, they wind up doing something and they didn't follow the original plan while not working to my benefit, but they got lucky that the window looked fantastic.

    Also, something that's supposed to be ground level became a foot higher and there was no step to get out. I asked for a step and I got a wooden thing where it just kind of tacked on to the thing like a mobile step. It wasn't ideal but I'll probably build a deck off just to incorporate it. Besides the step, the room itself is excellent and I love being in that room. I've had issues with a window breaking which they took care. I also had the water coming through and they were able to come and seal it. Four Seasons is pretty attentive to the warranty that they have. I'm now happy with the product now that they are done.

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    Installation & SetupPrice

    Reviewed Dec. 8, 2017

    I’ve had major problems with the sunroom since Four Seasons installed it. I went with them for their cheaper price and I got what I paid for. Their work was of poor quality. I had leaks in the roof and in the skylight several times, and I had a torrential rainstorm inside my house, so they had to change the roof. The contractor was very nice but he had to come out several times to work on the leaks. Then I had to pay $10,000 for the replacement of the roof even though the installation was under 10 years. That should’ve been paid for by Four Seasons but because it was installed by a local, which Four Seasons said was out of business, they wouldn’t honor the fact that it was done by one of their franchisees.

    I tell anybody who asks me about my sunroom that I would never recommend Four Seasons. I am so sorry I used them and I would never ever use them again. I’d love to tear the sunroom down and redo it. That’s how much I hate it and how much I hate them. They don’t really care because if they did, they wouldn’t charge me $10,000 to redo the poor workmanship from one of their franchisees.

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    Staff

    Reviewed Dec. 7, 2017

    I bought a house with a Four Seasons room on it. I contacted them for repair and I had all the glass replaced. Everything was fine and the interactions with the sales rep and contractors were very good. They were friendly, professional and they explained all the products thoroughly.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Dec. 7, 2017

    Four Seasons' products seemed similar to somebody else but the financing that could get me approved for was a little better so I had them install new windows in my house. Their sales rep gave plenty of information and tried to work with us up to financing. The installation team did good and I had fun even though I didn't interact with them a whole lot. I was working nights, so I slept the majority of the time they were working. But everything was done properly the first time. There were a few small damages around one of the windows but overall, it was a good install. The windows are good because it has made a big difference in sound from outside while I'm sleeping so I'm happy with the change.

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    Response from Four Seasons Sunrooms & Windows
    Thank you, John,

    We really appreciate your comments and sharing your wonderful experience with others. At Four Seasons Sunrooms and Windows, we know that nothing is more important than creating a happy customer. We strive for 100% satisfaction and are delighted by your positive reviews.

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    Customer ServicePriceStaff

    Reviewed Dec. 6, 2017

    I went online and I saw some examples of Four Seasons Sunrooms & Windows. They came out to give me a demonstration and I felt Four Seasons would be of good quality. I'm in Houston and from where I live, I'm close to a highway. It was constantly dirty so I wanted to enclose my sunroom, but I want to be able to have the room cool, so they put the double glass, cross windows so I can get some nice cross-breezes and it came out very nice. It matched my house exactly so it looked like it was always there. The room is beautiful. The glass and the trim and everything was high-quality.

    Their reps answered all of my questions regarding pricing and made sure that I was comfortable with everything and not feel rushed. The contractors were awesome. They let me know what they were doing, kept my yard clean and made suggestions to me. They're very informative and they worked well with me. I'm one of those people who doesn't like people on my property when I'm not here. But they made sure that as a homeowner, I feel comfortable with them on my property. They're very well-organized and on point. There's a number for me to call when I got home, they answered any questions, came out and talked to me. I recommended them to my neighbor. They didn't know what I was doing from the outside but when it was done, she came over to take a look and she liked it. They're thinking about doing it as well. Overall, I had a good experience with Four Seasons. They did a good job and we loved the room.

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    Response from Four Seasons Sunrooms & Windows
    Thank you, Michele,

    We loved working on your home, and we are so happy to hear that you loved the way it came out. At Four Seasons Sunrooms and Windows, our goal is to exceed your expectations. Please feel free to share pictures with us at reviews@fourseasonssunrooms.com

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    Contract & TermsStaff

    Reviewed Dec. 6, 2017

    We had several estimates from other companies, and Four Seasons discounted the build enough that we chose them. The sales rep was fine, but the contractor who came wanted the money before he was done. He got mad when I said no. I usually pay when the job is done and not before, and that was the agreement in the beginning anyway. Then we had some problems and he did not want to address them. We still have a problem with some leakage from the skylight. Also, the AC was too noisy, and it was found to be an illegitimate complaint because the air conditioning coils were too close and they were beating on the back and making this big pounding noise. I took care of that myself and I had to go directly to Friedrich Air Conditioning. We had to jump through a lot of hoops.

    Although the people from Four Seasons were nice, it took a long time to get the system replaced. The contractor did not want to have anything to do with it. He said they've changed their name and they're not responsible. But he built the sunroom so he's responsible for whatever problems there are. That was very upsetting. Even so, there were still some people who were excellent and they did a good job as far as the building is concerned, except for that skylight. And as far as the room is concerned, I'm very happy with it.

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    Contract & TermsCoveragePriceStaff

    Reviewed Dec. 5, 2017

    Four Seasons was terrible. They sent people out here that didn’t know what they were doing and did shoddy work. One of them was mouthy and a smart aleck who didn’t put shingles right on my awning that matched the house. They were supposed to do it to match the rest of the subdivision and get it approved, and it wouldn't move with just the metal awning put up. Also, I was promised and even had it in the contract that I would get insurance on the awning. For my insurance company to get it insured, they had to get my wedding certificate to prove everything was verified, but Four Seasons never gave me that. It cost me $500 to get another one. I also got a leak in it right now but I wouldn't even consider letting them come back out and patch it.

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    Response from Four Seasons Sunrooms & Windows

    Dear Earl, we are very sorry to hear about this. 100% customer satisfaction is what we strive for. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further. Please send us a private message with the phone number that’s best for us to reach you at. Please accept our apologies and we look forward to speaking with you.

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    PriceStaff

    Reviewed Dec. 5, 2017

    I was very impressed with the presentation of Four Seasons and the equipment they were using. They replaced 90% of the windows and did a good-sized Euro sunroom. The salespeople were awesome and the contractors they hired were very good. One local guy took a bit to get around in getting him to come back out and look at a couple of things. But once I tapped his supervisor, he was Johnny-on-the-spot. The cost was a little higher than everybody else but the overall quality is good and I’ve been very pleased with Four Seasons.

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    Staff

    Reviewed Dec. 4, 2017

    We were looking around and saw that Four Seasons was starting kitchens, so we went in. I bought my cabinets from them, and then my husband worked on it in the kitchen. The people that we spoke with there were friendly and the experience with them was fine. Everything went well and I like the cabinets.

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    Response from Four Seasons Sunrooms & Windows
    Thank you, Patty ,
    We really appreciate your comments and sharing your wonderful experience with others. At Four Seasons Sunrooms and Windows we know that nothing is more important that creating a happy customer. We strive for 100% satisfaction and are delighted by your positive reviews. Please feel free

    to share pictures with us at: reviews@fourseasonssunrooms.com

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    Reviewed Dec. 4, 2017

    I wanted a company who had been around a while so I wouldn't have to worry about any real problems coming up that were left unresolved so I went with Four Seasons. They built me a room with a glass roof and glass walls. I liked everything about it except for the sliding doors which were heavy and hard to move. The construction didn't take any time at all. Their contractors were nice, friendly and very good at putting everything together. The only problem that I ever had was the leakage, and that the room wasn't filled, and water kept getting in. I had to keep calling them back and it took a while but they resolved that. I'm completely happy with everything now.

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    Response from Four Seasons Sunrooms & Windows
    Hi David,

    Thank you for your feedback, it is only with constructive comments such as yours that we can attain excellence. At Four Seasons Sunrooms & Windows, we are committed to exceeding expectations and we only want to leave a project with happy faces. We are glad you are happy with the product and with your help strive for 100% customer satisfaction.

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    Customer ServiceStaff

    Reviewed Dec. 3, 2017

    I spent about $10,000 having my patio done by Four Seasons. However, they did a horrible job and it looked like an eighth-grade woodshop class had done it. So, I called them and they fired the guy who did it. They brought in a woodworking expert from California who promised that he would redo it correctly. But once he talked to his boss, they asked why would they want to do anything if we already paid for everything. So, he stopped answering calls and never came back.

    They left holes on the side of the house and never filled them where they redid, so there were cut-out sections of holes. I had to fill in the large gaps they left on the roof and underneath where bees would accumulate again. I spent money out of my own pocket to correct them. I also paid to have it properly primed, painted and restored. It was a lesson learned and without a doubt, the worst experience I ever had with any contractor. My wife is still pissed off about it. We sold the house, so it's no longer our problem but I wouldn't recommend Four Seasons to anyone.

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    Response from Four Seasons Sunrooms & Windows
    Dear Raymond,

    We are very sorry to hear about this. 100% customer satisfaction is what we strive for. We pride ourselves on maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further. Please send us a private message with the phone number that’s best for us to reach you at. Please accept our apologies and we look forward to speaking with you.

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    Installation & SetupStaff

    Reviewed Dec. 3, 2017

    We had Four Seasons install a sunroom and the quality of the products was great as well as their sales rep. It was like a father and two sons who came out and put it together and they were professional and very nice. But the workmanship was not so great because it would leak every time it rained. A tech came out several times but he couldn't fix it and when my warranty expired, they won't come out anymore. It's disappointing but what bothers me is that is seems that they should still honor the warranty since it's not yet fixed.

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    Staff

    Reviewed Dec. 2, 2017

    Somebody in the neighborhood told my wife that they have used Four Seasons so we went with their recommendation and had them install glass with two doors in our sunroom. It was beautiful and I love it. They did a good job and I was very pleased with it. We used it for a couple of years and we sold our house.

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    Response from Four Seasons Sunrooms & Windows
    Thank You Johnnie, for the wonderful review.

    We at Four Seasons Sunrooms and Windows, love seeing our Happy customers sharing their story. If ever the time arises we would love to work with you on any future projects as a preferred customer.

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    Staff

    Reviewed Dec. 2, 2017

    Four Seasons is one of the best experiences I've had buying anything. I'm pleased with all the work that they did. I have a big house that has a lot of windows, and all the new ones I got from Four Seasons. I liked their deal and it's one of the best experiences I've had buying anything. The contractors came out right away. The men were wonderful and friendly and did an excellent job on it. Even my son was pleased with them. At that time, I had a granddaughter, her husband and little kids living here but the contractors were good working around the kids. It took them three days to put the windows in. I’ve recommended Four Seasons to several people talking about getting new windows. I’d use them again if I need them.

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    Response from Four Seasons Sunrooms & Windows
    Anna,
    Thank you, that is wonderful news.

    We loved working on your home, and we are so happy to hear that you loved the way it came out. At Four Seasons Sunrooms and Windows, our goal is to exceed your expectations. Please feel free to share pictures with us at reviews@fourseasonssunrooms.com

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    Customer ServicePrice

    Reviewed Dec. 1, 2017

    I had some issues with the windows I got from Four Seasons and when I made phone calls, no one called me back. The process took longer than it was supposed to take, which held up my construction and cost me more money. They were supposed to compensate me for that, and they never did. I'm not willing to purchase from them again and I would not recommend them to somebody either.

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    Response from Four Seasons Sunrooms & Windows
    Jewel,

    Everyone at Four Seasons Sunrooms & Windows is engaged in our mission to create happy customers. Sometimes there are things beyond our control but we believe moving forward our communication will improve. Please feel free to contact us so we can discuss this further.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 1, 2017

    Based on what we'd seen, we thought Four Seasons was going to do more quality windows as some of the other ones we looked at were more plasticky-looking. When the Four Seasons team first arrived, the screens were very loose and they were flapping, and they took months to replace them. But when they came back, the next ones were still loose. They escalated to the regional manager who came and looked, and he said that there was a problem in the factory. The issue went on back and forth and we kept phoning customer service and the warranty. The people from Four Seasons said that the guy that did the installation said they were correct and that they weren't going to do anything else. Also, they put on the door backwards and it opened the wrong way into the room. There was also a problem with the seal and the door lock doesn't always work correctly.

    For someone interested in the service, avoid Four Seasons because their warranty is not good, and we're not people that normally complain. The workmen were shocked the very first time when they installed it and they said there was a problem with the screen. The second set of screens was better but still not right. The manager confirmed the factory was doing something wrong, and they were going to get us new ones, but they never did. We had people come multiple times, and they'd look and say that it’s fine. I am very dissatisfied and we would not recommend them.

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    Response from Four Seasons Sunrooms & Windows
    Thank you for this feedback. We at Four Seasons Sunrooms and Windows take our customer responses very seriously. While it saddens us to learn that your experience was not perfect, with your help strive for 100% customer satisfaction.

    Please feel free to contact us so we can discuss this further.

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    Punctuality & Speed

    Reviewed Nov. 30, 2017

    I was interested in a specific sunroom, the unique conservatory. I'm very satisfied with the sunroom Four Seasons put together but there's a little caveat. They had a deal where you buy the sunroom and they give you a limited option of styles, ceramic floor tiles. The whole structure from the ground up is all there and everything is supportive. But there is a subfloor issue where the grout keeps cracking which I just accepted it. Besides, they were attentive in doing the permits and being timely in construction. The basic construction and the unit itself are very nice too.

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    Response from Four Seasons Sunrooms & Windows
    Thank you Mike

    We really appreciate your comments and sharing your wonderful experience with others. At Four Seasons Sunrooms and Windows we know that nothing is more important that creating a happy customer. With your help we strive for 100% customer satisfaction.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Nov. 29, 2017

    We had heard Four Seasons had a good reputation, plus they were responsive to our request for information. We also like their product. We had an awning installed over our back patio and its quality was excellent, but while the product was being installed, we had a little confusion. We had to ask for an accessory kit that would make it appear to be a pergola. There was a package that you could add to the roof to make it look like one, and it had extensions sticking off that looked like the end of a pergola board. The salesman had included it for us. He drew it in a little hand-drawn picture with the pergola attachments and gave us the quote. When the time to install it came, it wasn't included in the cost nor in the materials delivered.

    When I spoke to the person who was handling the installation, they got it all fixed for us. They got it for us at no additional cost, even though the way it had been estimated, there should have been. But they honored what the salesman had said, the cost included. It was very nice that they stood up and did that. Even though there was a little bit of a confusion there, I was very happy with the customer service. Their contractors were excellent. They were very polite, thorough and cleaned up after themselves. It was a very good experience with the people on site. We had a small leak after it was installed, but they came back and fixed it, no problem. We haven't had a problem since.

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    Response from Four Seasons Sunrooms & Windows
    Thank you, Jayne,

    We loved working on your home, and we are so happy to hear that you loved the way it came out. At Four Seasons Sunrooms and Windows, our goal is to exceed your expectations. When the time is right to start your new project, let us know and we’ll get you a free estimate with a preferred customer discount. Please feel free to share pictures with us at reviews@fourseasonssunrooms.com

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    Customer ServiceContract & TermsSales & MarketingStaff

    Reviewed Nov. 29, 2017

    When Four Seasons had gone away from a franchise to being company stores, they flat out sucked. We signed a contract on Valentine's Day, and it should have been a four-week project. The sales guy made a lot of promises. He was the nephew of the vice president of sales and I'm convinced he was on something. But when Jason showed up to ask to look at the project, he told me that they do windows and loom rooms, and not two by four construction, grills, and exhaust systems. I had to find somebody to do the two by four wall construction and we brought in a guy with no teeth and his three kids to do it. They were a disaster. The guy with no teeth sat in his chair and barked orders to his three kids who had never swung a hammer in their life.

    It took them 4 weeks to do a job I could've done in a day and a half and they did it poorly. They kept trying to fit a round peg into a square hole and I kept telling them it's not going to work. Now Four Seasons is back to franchise inspections. I scheduled an inspection to come in and on the day of the inspection, the kids were supposed to put the hurricane brackets on the wall. The kid shows up with seven hurricane brackets because Four Seasons only allowed them one check. They went to one Lowe's and didn't have enough brackets, but had only one check. Plus they had to wait 'til they get another check from corporate to go in and buy the rest of the brackets. In the meantime, the inspector arrived and he's mad because he got called out for an inspection that wasn't ready.

    Four Seasons was supposed to put up a stainless steel plate behind my outdoor grill to meet the fire code, but I ended up going out, buying and sourcing the stainless steel myself because the guy said that by the time they get company approval to do that, it would have been another six weeks. They said they don't know how to do exhaust things even though they committed to do it. My wife and I hung the exhaust for the grill out there over it all. The kids finally got out of here the 31st of August and the window and glass are fine, but the salesman finally got fired. He sold an all-glass enclosure 15 miles from the Gulf of Mexico. A check for $20,000 was taken and Jason announced they're not going to build it. There are four different levels of approvals they need to get permission.

    At the end of the day, the company is not going to let them sell a 100% glass enclosure, 15 miles from where hurricanes hit. I'm sure Four Seasons lost money left and right, but unless they would do a standard enclosure, I would never recommend these guys to anybody ever again. I should've fired them after the 1st week when the kids told me they don't do the stuff I needed done. At the end of the day, the job turns out okay, but it took almost 8 months to build something that should've taken four and a half weeks. Jason the guy who did the work was a great and outstanding guy, but the company gave him no support.

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    Staff

    Reviewed Nov. 28, 2017

    We worked with Four Seasons three years ago and the job they did has been working fine. We had an issue but it got resolved so we have no complaints. I recommend them.

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    Response from Four Seasons Sunrooms & Windows
    Thank you, Hiltraut,
    We really appreciate your comments and sharing your wonderful experience with others. At Four Seasons Sunrooms and Windows, we know that nothing is more important than creating a happy customer. We strive for 100% satisfaction and are delighted by your positive reviews. Please feel free

    to share pictures with us at reviews@fourseasonssunrooms.com

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    Staff

    Reviewed Nov. 27, 2017

    I worked at my job with the wife of the guy from Four Seasons who came to my house, so we had a connection which was good. They did a screen door and the overall quality is good. I had to come back a couple of times and adjust the door but other than that, I had no problem with the screen and there were no leaks. I would recommend Four Seasons.

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    Response from Four Seasons Sunrooms & Windows
    We are so Happy to see that everything with the door worked out Darron. Thank you so much for the amazing review. Four Seasons Sunrooms and Windows only wants

    to leave a smile on our customer's faces when the project is done and we love it when customers spread the good news.

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    Installation & SetupPriceStaff

    Reviewed Nov. 26, 2017

    I chose Four Seasons because their windows have a gap between the glasses. Their rep also demonstrated it very decently. The overall quality of the work was very good and we've been enjoying it since it was finished. The only concern I had was the way the post was installed, but it was fixed. I would definitely recommend Four Seasons to people who can afford it since it was really expensive!

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    Response from Four Seasons Sunrooms & Windows
    Hi Narif

    Thank you so much for this review! We appreciate that you took the time to give us this amazing feedback. Here at Four Seasons Sunrooms and Windows we recognize just how important this is. Once you become a member of the Four Seasons Sunrooms family we reward your referrals and give a great discount to the people you recommend. Please let us know if there is anything we can do for you in the future.

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    Installation & SetupPriceStaff

    Reviewed Nov. 26, 2017

    I got storm windows from Four Seasons Sunrooms & Windows. The representative was very informative and they had visual aids and actual windows to show. The installation went great and they did it all in one day. The only thing that hurt me was the cost. The storm windows have good quality since I made it through Hurricane Harvey. Four Seasons is reputable, honorable and has good products.

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    Response from Four Seasons Sunrooms & Windows

    We loved working on your home Maria, and we are so happy to hear that you loved the windows. At Four Seasons Sunrooms and Windows our goal is to exceed your expectations. We strive for 100% satisfaction and are delighted by your positive reviews.

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    Installation & SetupSales & MarketingStaff

    Reviewed Nov. 25, 2017

    I researched Four Seasons and I didn’t want any other one. They did my windows and the quality is excellent. I love their sales reps. I like their rapport, they talked to me, they understood me and they worked with my timing. Also, my husband didn't have any issues with the contractors that did the installation. If I have anything to do, I would use them again.

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    Response from Four Seasons Sunrooms & Windows

    We loved working on your home Sofia, and we are so happy to hear that you loved the way it came out. At Four Seasons Sunrooms and Windows our goal is to exceed your expectations. When the time is right to start your new project, let us know and we’ll get you a free estimate with a preferred customer discount.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 25, 2017

    Four Seasons seemed like a reputable company online. They came out here and sold me on how better their product was than the windows that I had here. The house was 12 years old but it would be upgraded and these fancy windows would make it look prettier because they fold in and open out. I paid right around 12 grand for the windows and if you paid that kind of money, you expected the product would be what they claimed it to be.

    I had a poor quality of installation and we had a big rainstorm about a couple of months after they had installed the windows. They have a little thing that slides there but they didn't inform me about that stuff. The guy left it opened and so when the rain hit the house, the water goes down there and runs back into the house. We called the contractor once a week for 30 days but he went out of business for Four Seasons and it took three and a half months to get someone out here. They came back and sealed that. I had about 15 minutes of service but the contractor didn't see what the problem was or understand how the rain was getting in there. When it started raining again, it was still happening so I called back. Four Seasons found another guy and it stopped raining in the house.

    The windows looked good and people were giving me compliments about it but they didn't know the problems that we had with the airflow and the rain inside the windows. If I had known then what I know now, Four Seasons wouldn't have come within a hundred meters of my house. I should have kept the other windows as I've never had problems with them. They just needed new paint. Besides, the contractor had also said that we will never be able to wash it off but the paint is coming off of there.

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    Installation & Setup

    Reviewed Nov. 24, 2017

    I needed some windows but there was one thing that Four Seasons did that annoyed me until I had it fixed myself. I had a double window that was two separate window sills. They left me with a window sill and a half type of thing. It wasn't set up right. We had a carpenter come in and do it the right way with the sill. I also had a couple of double windows that we made into one great big window because to make them two small windows wasn't really good. But they turned out to be extremely heavy. They're extremely hard to get up and down, to lock, to deal with.

    The other windows were only single windows but they're lighter and they lock easier. They seem to fit better and they seem to be just as draft-free as is. I have windows in my front room that the contractor put in. I don't even know if they were brand name or just a generic window. But I like them a whole lot better than Four Seasons' windows. Other than that, the workers were fine and the installation was okay. But I wouldn't do it again with Four Seasons.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Nov. 24, 2017

    It was 2014 when I connected with Four Seasons by finding out sources of different window manufacturers. Their selling point was they make their windows better than anybody else, their final windows in this case. The glass is insulated and it has half an inch more airspace. To that end, it is sort of a self-cleaning feature, which I’m not so sure because it almost sounds like the king’s new clothes for the glass. I also like its lifetime warranty. The salesman also did a nice job. But in hindsight, I’d like to get a price comparison just to see how other ones would do.

    We are in Houston and we had a little rainstorm recently that left a lot of people, including us, having to redo our homes. I’m getting to see firsthand a lot of windows in our home that I don’t look at because I’m never in that part of the house. As I’m seeing the installation, I’m seeing they're as clean as it can be to put in but there are certain little defects in the installation that mostly are cosmetic. But they were little steps that could have been better accomplished when they were installing the windows. Some screws penetrated from the frame of the window through the house structure right on out the other side of the wall and so they’re sticking out. It’s also sometimes caulked and not caulked, creating exposed bare wood that I should have been made aware of and go paint so it doesn’t start rotting away.

    The protective vinyl film that’s on the glass wasn't shipped from the factory. It’s still on the outside of that window and it’s daytime now so I can’t even peel it off. It’s in the single-hung window pane, so it’s on the upper-hung frame which is fixed. I can’t get up there to just play with it. I happen to have another window made by another company. It was done great for all the comparisons between the two, and I don’t see why the window from Four Seasons cost three times more.

    There's also the so-called lifetime warranty. Less than a year when I was observing the window pane, I made a point of contacting Four Seasons in Houston. Everything was shopped and sold and is no longer in Houston that we’re aware of so there’s no local representation. The manufacturer from their factory in the East Coast finally had a person I could talk to. After leaving lots of phone messages, the person contacted me and finally said that everything should be okay. But there doesn’t seem to be much interest on their part.

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    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 23, 2017

    I have a sunroom and all the glass needed to be replaced. Since Four Seasons has the monopoly on curved glass, that's the only company I was able to use. My existing sunroom was done by Sun Systems and they are the only pre-existing sunroom that Four Seasons will replace because it is identical to their product. I have been complaining for years and every person that comes here says that somebody needs to come back here and fix it. But then I don't hear from them. They're really not good people. They told me lifetime guarantee but why aren’t they coming and following up?

    It was $20,000 to replace the glass in my 35-foot sunroom but it leaks when it rains and my windows aren’t even flashed with the frame. It's shabby work and the guy who did the work was horrible. I was shocked that an international company would use someone like him to represent their company. After he left my house, my sister and I went to my backyard and picked up about 300 screws. He used the screw gun to take all the screws out of the existing windows and frames, then just tossed them in my backyard.

    I’m going to give them a call but they know my name over there. That's why they don't take or return my calls. I'm sure it's going to be a big job for them to have to fix this and they just don't want to do it. One would think that it would be fine because they're a multimillion-dollar company. I don't have a good taste in my mouth for this company at all and I've heard bad things about them. I'm not a happy consumer. I feel like there's a lot of incompetent people working there and there's no follow-up. It's almost as if they only want to speak to you if everything is good.

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    Response from Four Seasons Sunrooms & Windows

    Thank you for your Feed Back Arleen. We are so sorry to hear about your negative experience. When an issue arises we at Four Seasons Sunrooms and Windows strive to deliver exceptional customer service and do our best to work with you on addressing the issue. Please feel free to contact us at 631-468-6424 so we can discuss this further.

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    Installation & SetupCoverageStaff

    Reviewed Nov. 23, 2017

    We had a pull up sunroom that was installed in our house 30 years ago. It needed a replacement so I was contacting suppliers to find out what the options might be. Four Seasons could provide what we wanted. Their salesperson was fine. He provided the information we wanted. However, the installation was a long convoluted process. The installer was slow and we ran into a problem with leakage in our house during the installation because of the storms that went through. There wasn't adequate coverage in the sunroom and we also found out after the installation was complete that there were some issues with leakage and we went back to Four Seasons to discuss it. They did resolve it in due course, but it took a while.

    We're very happy with the quality of the manufacture of the sunroom. We find it warmer in the winter than our old sunroom, and cooler in the summer. It's more energy efficient. We're pleased with the looks and durability of it. Prior sunrooms have been wooden, and over the 30 years, we had experienced some leakage and wood rot. We're much more comfortable with an aluminum frame. The locking mechanism on the sliding door wasn't operating properly and I fixed it myself. That mechanism issue is a Four Seasons issue, and my suggestion would be that they work on coming up with a different type of mechanism. Nevertheless, I would recommend Four Seasons Sunrooms.

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    Response from Four Seasons Sunrooms & Windows
    Hi Craig

    Thank you for your feedback, it is only with constructive comments such as yours that we can attain excellence. At Four Seasons Sunrooms & Windows we only want to leave a project with happy faces. We really appreciate the comments about the locks as we aim to supply only superior products. We are glad you are happy with the product and with your help strive for 100% customer satisfaction.

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    Sales & MarketingPriceStaff

    Reviewed Nov. 22, 2017

    We went to Four Seasons Sunrooms' showroom area and we liked what we saw. The main reason we picked them was because of the type of glass they use for the roof. So far, everything is good. There was only a few minor things and nothing severe. Although my son cracked one of the windows after he hit one of the painted glass with a soccer ball, I would just be putting silicone on it.

    Other than that, I had a dispute with the sales representatives at the beginning. When they first showed us the demonstration at their showroom, they all had a consistent approach to how the product was finished in all the catalogs. We went on that premise and paid upfront for the architectural drawings. Then when they produced it, it was, from our perception, a lesser quality than everything that was shown to us. So we questioned it, and they told us that to make it consistent with what we have seen, it would be another $5,000. I refused. I wasn’t going to give them any money.

    So we waited for a month and they ended up telling us we're just going to have to pay them the cost of the additional glass. It’s a visual thing on how the door goes around the perimeter and it doesn't have a consistent straight metal edge. They all had the windows on the side come down a little lower. So for that, we ended up paying another 2,500 bucks. There's also a lot of extra costs which I would have been appreciative knowing ahead of time because once they came to do the job, they had to measure the layout of the land. And they said from the size of the land and how much they’re expanding the house, there had to be a certain distance away from our neighbors.

    Because we had to pay another penalty and then we had to pay to go for deviation hearing with the city, I ended up paying $7,000 more for that very small job. All of that was expected though. But in terms of the product, we’re very happy. The workers were very professional and everything was fine. Though had I known the cost beforehand, I would’ve never taken it on. It's just that it's hard to turn away when they have already started and you're putting your money in. Good thing, the quality of the material was very good.

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    Customer ServicePrice

    Reviewed Nov. 22, 2017

    I bought a house that has a Four Seasons sunroom and when I had to change a couple of glasses two years ago, I went to them. Their reps came here, did the assessment and presented a proposal. We had a negotiation and they delivered the fix. They had to change two rows consisting of fourteen glasses. The work was fine but they said that they'd have to come back because when you repair something and you open all the frames, something else moves. And when it rained, there was a leak somewhere so I called them and they came to fix it. They tried to upsell me to change all the sealants but I said to just fix whatever was leaking. That aside, I had a fantastic experience and I recommended Four Seasons to a couple of friends, however, a new sunroom is really out of budget for many people as it's kind of expensive. It’s a lot of investment because if you have to build a deck plus all the glasses and everything, that can go around 50 grand.

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    Installation & SetupStaff

    Reviewed Nov. 21, 2017

    We had our house built and then we added the sunroom about two years later. My experience with the Four Seasons sales rep was excellent and everybody was wonderful. They came over and we went over the plans, what we could do, and what we could afford. The installation crew that came and put it up was also excellent and there are no leaks in the room. I've been very happy with all the facets of the whole construction. I'm a horticulturist and the room is my man cave. It's a nice sitting room. We have dinner out there all the time and it's been wonderful. There was once somebody who came and filmed the room. It’s perfect and I love it.

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    Response from Four Seasons Sunrooms & Windows
    Anthony,
    It's always a delight when happy customers share their experience. We would love to see pictures of you enjoying your space at
    reviews@fourseasonssunrooms.com

    Thank you so much for this review!

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    Installation & SetupPriceStaff

    Reviewed Nov. 21, 2017

    I got Four Seasons to install one huge window in our house which replaced our double French doors that went through a courtyard. The window is insulated, double paned and no heat transfers in. I contacted them about it and their sales person came out. He was very good but I felt a bit of pressure because he told me that if I didn't get the unit that day, the price would rise. So I went ahead and did it and put it on a credit card, which cost me $2,100. The contractor who came to install it was awesome. They were very polite, didn’t make a mess and cleaned up after themselves. I sat there and watched them the whole time. I had an alarm system, so I told them what to do to disconnect the wires, which they did. They then put the window in and did a good job.

    However, I got a leak on the window due to Hurricane Harvey. It could be because of the hurricane and everything was so saturated. It was just a couple of little bubbles and then it ended up being a puddle. It wasn’t anything major but for something that has a lifetime warranty and shouldn’t ever leak, I want it to be looked at and fixed. I contacted Four Seasons about it and the rep that I talked to was very helpful and polite, but I haven't heard back from them yet. It’s still a good product and I was happy with everything.

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    Response from Four Seasons Sunrooms & Windows
    Thank you for this feedback. We at Four Seasons Sunrooms and Windows take our customer responses very seriously. While it saddens us to learn that your experience was not perfect, with your help strive for 100% customer satisfaction.

    Please feel free to contact us so we can discuss this further.

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    Four Seasons Sunrooms & Windows Company Information

    Company Name:
    Four Seasons Sunrooms & Windows
    Company Type:
    Public
    Ticker Symbol:
    SUNRDEP
    Year Founded:
    1975
    Address:
    5005 Veterans Memorial Highway
    City:
    Holbrook
    State/Province:
    NY
    Postal Code:
    11741
    Country:
    United States
    Fax:
    (631) 563-4010
    Website:
    www.fourseasonssunrooms.com