
Four Seasons Sunrooms & Windows Reviews
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About Four Seasons Sunrooms & Windows
Four Seasons Sunrooms & Windows offers a wide range of products in the home improvement industry. Its products include sunrooms, patio covers, screen rooms, windows, pergolas and much more. Four Seasons Sunrooms & Windows experienced professionals have vast product knowledge and can help turn your vision into reality.
- Lifetime warranty
- Short construction time
- Affordable additions
- Some high-end features are expensive
Four Seasons Sunrooms & Windows Reviews
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Reviewed June 26, 2022
I'm not 100% happy with my experience with Four Seasons. I had a room and an awning built. One of the doors doesn't latch. I called them, they came but the guy couldn't fix it. He was supposed to tell his boss, but, so far, the boss hasn't gotten back to me. Also, the day that it was supposed to get built, nobody showed up. I called them, they said that they didn't give us that date. Then, they gave us a new date. Again, nobody showed up. I called up, they said that the truck broke down. They gave us a new date. Again, there was another reason. It just kept going on and on. I still didn't have electricity put in. They didn't give me a railing for my ceiling fans. That was part of the deal. There was a lot of little ** that I kept fighting back and forth. They said that they don't put the railings anymore, but it was on my contract.
So, I had to go out and get an electrician. That cost me a lot more money, because, now, we had to do a jury-rig to get ceiling fans in these two buildings. The manager has been here twice and he promised that this was gonna get done. So far, one person has come and it was a young kid that helped put this thing together and he couldn't fix the problem. Another thing that they did was they said that I bought a kit. They said it was in my contract. In little letters, at the top of my contract, they had “kit” written. But they never explained to me that I had to pay an additional $6,000 on top of the $39,000 that I paid them because they had to hire somebody to build it.
Dear Hans, Our goal is to provide each customer with the best experience possible. For Kit Agreements, Four Seasons only supplies the materials as per the specifications sheets. We are here to answer any other questions you may have. Feel free to reach out to us and we apologize if this was to explained or upfront during the time of contract.
Reviewed June 15, 2022
Four Seasons tore down my screen deck and replaced it with a new sunroom in the back. They outsource to their subcontractor but Four Seasons was engaging and responded to my queries. I would still recommend.
We are glad to hear that you would recommend us, John! Thank you!
Reviewed June 2, 2022
I was looking for an estimate for a screen in a patio and the rep was nice and very knowledgeable. The interaction was fine but Four Seasons' price was three times higher than all the other bids I got. So, I wouldn't recommend them to anybody. The initial estimate was $30,000 and then, they kept contacting me saying they could do better. They came down a couple of thousand dollars but it was still $21,000, which I got several estimates that were half to a third of that for the same project.
Reviewed May 28, 2022
The rep who came out was very good and professional. The price I got was a little much, though. The manager said he was gonna call back to see if there's anything he could do and I haven't heard from him. But it's not a big deal. I know prices are up.
Hi Michael, Thank you for letting us know. Our team will be reaching out to you as we would like to work with you and see how we can help.
Reviewed May 18, 2022
Four Seasons replaced the windows in my enclosed porch and everything was good, except they left a glue-like substance on my window. I saw some smudges on the glass and I figured I could wipe it off. But when I did, weeks after they left, it didn't come off. I was very happy with Four Seasons but I saw that and I couldn't get it off and I'm not happy with that.
Reviewed May 17, 2022
I went to Four Seasons, asked them for information and it was a good experience. The sales reps welcome visitors, and the quality of the product looks to be pretty good. The only negative part of them is they are so expensive.
Reviewed May 4, 2022
I had a Four Seasons room and I needed to change the glass. But I was having difficulty figuring out how to do it. Then I call them up and they did a great job. The installation took two days. They got the glass in two weeks, which was amazing. That’s really quick these days. Everybody did a great job. They left the house clean. The room was perfect. It’s exactly what I wanted.
Excellent! Great to hear. We take pride on the work that we do and our amazing installation team. Thank you!
Reviewed May 3, 2022
The sales reps were excellent, and installation was wonderful. The only problem we had was with our town, Huntington, to get all the permits going to this sunroom. Other than that, when Four Seasons took over, they did a great job. I would tell people to go with them.
Thank you! We appreciate feedback like this.
Reviewed May 2, 2022
I had a sunroom put in a couple of years ago and Four Seasons did a pretty good job. They were very professional and on time. But since recently, I've had not too good of an experience with them. I have a glass roof on the structure and I wanted shade. I thought they could go over the roof with a solid sheet of metal, but they said no. The only way to change the roof was to take out all the panels and put in new panels that have a sheet metal top instead of glass. I was quoted a price of 7,600, and it was way higher than I thought it was going to be. I thought about it and reached out to them. I asked the rep, “Can you do better than that? Can you come down a little?” He said he would call me in a couple of days, but that was over a month ago and I haven't gotten a call back.
It's not like they ruined the experience for me, but I was on the fence about getting it done. The price shocked me a little. The rep told me there was no other solution to the problem than what he said. I don't know if that's true or not, but him not willing to come down a penny or not return my call, I really didn't like that. I should have gotten a call if that was the best they could do and that would have been the end of it. I spent over 40,000 for that structure. It was years ago, but they had no problems with me either. I paid them upfront before they even did the work. I still have the room and it's nice. I’m just not happy with the sun beating down on me when I sit in there.
Reviewed April 28, 2022
I wanted a nice awning. My Four Seasons salesperson was nice, knowledgeable and very professional. The installation job is still not completed. I’m just waiting for the water feature to be hooked up. I've been waiting for a couple of weeks now. On the whole, my experience is okay but I advise you to find something cheaper. I found the awning in Lowe's for $5,000.
Reviewed April 20, 2022
Four Seasons redid a whole sunroom. They replaced everything and sort of restructured it. Everybody was superb. People walk in the room and say, “Oh my God.” It really looks phenomenal. It brings all the outside in and it makes the room bright. There's something that makes the room serene. Somebody went in the other day and said, “My God, when I’m in here, I feel as if it just relaxes me.” It’s so beautiful. We love the room so much.
We love hearing feedback like this! We are so glad that you are enjoying your Four Seasons sunroom!
Reviewed April 8, 2022
We went to the Four Seasons showroom and picked a product. Working with their representative was good. But because of COVID, the process took a year. It was supposed to be finished last year before summer but they finished a couple of weeks ago. Once they started, it took only a couple of days, which was really quick. The outcome is nice but we haven't tried to use it. I just worry about the model. I need to check with Four Seasons about the warranty, for how long, and the material.
Reviewed March 29, 2022
The first window that they put in had the so-called floor. It’s a two-pane window where it is separated. The worker, Antonio, agreed there was something wrong, and he told Four Seasons. I told them to put in another one and we had put another one. It looked good, but it turns out it has the floor in it also. I’m trying to get them to do the right windows. I’m waiting for them to come back to me. I called this morning but the person that knows all about it, she’s not in till Wednesday, so I couldn’t solve anything yet. Before I gave them the final check, they were very helpful, trying to make sure. So, I gave them a check but I didn’t realize that they put another curved window in and it still would have a floor in it. Now, they’re holding off on doing anything for me. I’m not happy because they’re going over this for a long time.
Reviewed March 23, 2022
Four Seasons was right on. They have a very quality product, and they're very professional. They did a sunroom for me. It's beautiful. Four Seasons is expensive, but it's worth the money.
Reviewed March 20, 2022
We had an existing sunroom in the house that we bought. It started to leak and started to look a little old. I found the original plans and found that Four Seasons is the company that designed it back then. I talked to their salesperson and they sent a technician to verify that it is one of their products and it can be restored. Then, the subcontractor showed up and, immediately, he was having problems with taking out the panels. The technician who came to inspect the job should have noted it would be a difficult one. They might have solvents that might help them remove the older type of glue. The subcontractor said the job usually takes him five hours but he and his helpers were in my house for 12 and a half and they still weren't finished.
He told me he would be back the next day but he never showed up and then, he showed up the day after that, which was a Saturday, without any kind of warning or notice. And he thought it would take a couple of hours but it was five and a half hours on a Saturday and they left caulking, silicone fingerprints, and materials on the lawn.
The product didn't look bad but it was messy and dirty. They didn't clean 35 years of dirt out of the joints. I told the supervisor, Janice, when she called me and she sent someone who spent four and a half hours cleaning the glass, the panels, the joints, and whatever else was left. Other than that, the product itself is nice. It's one of the better-constructed sunrooms. Also, they were responsive, although it took a long time for the job to finally come about. We were told there were problems at the factory and it took at least six months. We signed the contract sometime last September and the job wasn't done until last month.
Reviewed March 18, 2022
I liked Four Seasons' pricing and products. We bought the walls and windows to make a Four Season room. We're very happy with it. It was a good experience. Anything I needed and wanted looked at, they came back right away and fixed anything we asked. Overall, the company was very responsive. They were always available, and they went at our pace. Once we were 100% satisfied, then they asked for the final payment, which was great.
Reviewed March 9, 2022
Four Seasons did a great job. I got some motorized screens for our sunroom. The installers were really nice guys. They're very clean, too. The sales rep was a great guy. Everything was nice.
Thankyou, Mike! We appreciate your feedback.
Reviewed March 8, 2022
When I called Four Seasons, they sent me the designer in the next couple of days and we made the deal. Then, the engineers came and measured everything and they were all great and nice people. They told me I had to wait for the material to be made in two weeks but I needed it done fast so they delivered the material in less than a week and the contractors showed up right after. I was amazed and they were so clean and neat. The sunroom is beautiful. I sent images to all my friends because it’s so pretty.
Hi Janetta, thankyou for your feedback! We will be sure to share your experience over to our team. Please feel free to reach out with anything else we can help you with. Thank you, again!
Reviewed March 7, 2022
I'm very pleased with my experience with Four Seasons. They cleaned up everything when they finished and the sunroom looks beautiful. I'm very happy with the product. It's really neat.
Reviewed March 6, 2022
It took a while to get the product but the product is nice. My only hesitation with it is it’s not actual windows, it’s this very durable rubber type clear vinyl that they use for window panels. Everyone tells me that it doesn’t fade and it’s gonna last a long time but time will tell. But the gentleman who put it together, Anthony, was a real craftsman and he did a fine job.
Reviewed March 5, 2022
The job took a really long time. There were a lot of stops. They would work for a few days and then not show for a few weeks. That was really frustrating. They started in the fall and we're still waiting on one piece. They were responsive when we reached out but they were not proactive always. They could be more open about delays. I would have rather waited longer for them to start the job if it meant they were going to finish it in a shorter period of time than to sit with a half-finished room for months.
Reviewed Feb. 25, 2022
The reps were very professional and I'm satisfied with Four Seasons except what they did didn’t work, and I got damage on my cabinets from the leak. I've had Four Seasons for the past 30 years so I called them for getting me sealed up for the winter and getting other things done. There were some windows that were fogged up. So, they came in and replaced everything. They supposedly did the resealing but it needs to be done again.
Reviewed Feb. 24, 2022
Four Seasons is rated very highly and the largest manufacturer in the world. Their presentation was extremely professional and they gave us an incentive to move forward sooner than later at the presentation. There were some issues with leaking for a few months and they were on top of it every time. They tell me they were coming, but they would come over to check on it without me asking them to come, so I was very impressed with that. The project manager would call me unsolicited to ask me if I had any issues. They were true to their word from the presentation to the final stage. I have a sunroom in the back of my house now and it's just a wonderful addition to the house. It was really well done and one of the best experiences I've had with any company's products. I would give them very high marks.
Reviewed Feb. 20, 2022
Four Seasons in an excellent company. Recently, we had to replace a couple of atrium windows. I've used them before so I'm a repeat customer and I'd highly recommend them. We've replaced a couple throughout the years due to damage or a break, and they were very fair on their pricing with having them come back. They were very efficient with getting the job done. In same timeframe that they told us it would be done, it was done.
Reviewed Feb. 19, 2022
We signed the contract last year on February 28th. They were supposed to come Mother's Day weekend but never showed up. Nobody confirmed or called. Then they were supposed to come in October but nobody showed up again. They called us in the end of November and said they were coming on December 6th. The windows were delivered and on December 6th, the contractor showed up. But he got covid and everything got postponed for 10 days. They returned 10 days later and started to build the sunroom.
They told me everything would be done before Christmas but they just finished last Friday. It took two and a half months. We were living through construction during Christmas. They cut off a heat pipe, so we had no heat for a week. They were pointing fingers and I ended up being general contractor because the contractor didn't want to deal with getting an electrician and a plumber. He recommended a plumber that cost us $1,000 because he was coming back million times. I thought he was taking advantage of us. Finally the heat got fixed and I got an electrician onboard. The electrician who they recommended is their friend but they would not call him and make the arrangement. There was no effort.
The sunroom is beautiful and it's a happy ending but the process was very stressful. We love the contractor, Ken. When he did another work for us, he always cleaned up and was very careful about nails. But the guys that were working for him left garbage all over the driveway. I had to clean up. The debris was supposed to be included to take away. They put it secretly underneath our new built deck. I cleaned up 22 bags of bricks out of there. They were not very careful too. They had to cut our baseboard to open up to go to the dining room. Because they were very sloppy, no one realized that the baseboard was leaking. Until last Friday, they realized there's a leak on our wood floor, which is now buckled. Now we have to pay for a plumber. They are pointing fingers at each other if the contractor did it or if the plumber didn't do it the right way.
Reviewed Feb. 16, 2022
The installation went okay. There were some problems with leaks but the installers came back and fixed it. But the salesman told me originally that I wouldn't need heat in my sunroom and it's freezing. That was misleading. Other than that, get a Four Seasons. The renovated sunroom is great. I love it.
Reviewed Feb. 11, 2022
I had a LifeRoom installed in my backyard. We originally contracted with Four Seasons in 2019 and it was stalled because of the pandemic. The customer service was terrible but I will be a little considerate that we were in the midst of a pandemic and in unprecedented times. However, coming out of the pandemic, they still weren't as on top of it as they should have been. So, maybe they were lacking staff. Four Seasons have to improve on their customer communication. It was very frustrating not having my calls returned. I was supposed to have the LifeRoom installed last April and it was by scratching and clawing that I got them to do it by July. Ultimately, I'm satisfied with the product. It's beautiful. But getting there was a little bit of a hassle.
Reviewed Feb. 10, 2022
I had three regular windows and four basement windows done. The reps were very courteous. We had some complications with COVID so we had to reschedule. And on two different occasions, we had to reschedule and they were able to. They came in a couple hours, and finished it up quick and did a good clean-up. Everything was great and everyone was cool. I spoke with someone yesterday and they said they were gonna call me in a month. I'm having them do more stuff this week and they're coming in for an estimate. They said that they will put it down so I won't have to do two services.
Reviewed Feb. 9, 2022
Four Seasons did an enclosure for the back of the house. We requested a later date to have it installed, concerned about the weather, and they insisted that they do it right away. It turned out to be an install delayment of at least a month. It would have been better to delay the drop-off because the only thing mentioned at the time of closing was that I didn't want the materials sitting in the yard for weeks on end, and that's exactly what happened. The factory made the product according to time but then it got delivered because they don't want to keep it. It sat in my yard for at least a month and we have high winds over here. By the time they came to install it, the wind practically unwrapped all the material. That was the only thing. Other than that, the installation, the skill level, everything was perfect.
Reviewed Feb. 5, 2022
We had the basic sunroom with retractable screens that go up and down installed and the installers were very efficient and knowledgeable. It works with the remote control and it's great. It's freezing in New York and the roof helps with the snow. It's a great option for people like myself that have a small house and want to extend the living space. The space is much more functional now that I can have the screens going up and down.
Reviewed Feb. 4, 2022
The interaction when we first spoke with our sales rep, Lee, was very good.
Reviewed Feb. 1, 2022
The original rep was very effective with me. He was very knowledgeable and I liked him. He was clear about everything. The quality of the work was alright. The techs knew what they were doing. They were personable, clean and efficient. But they had to come back because one of the panes was broken. I also took a good look around and saw a few things for them to correct which they did.
Subsequently, I have gone up and seen there are little fasteners that were not put back. They were left in the gutter on the roof. I just haven't called them back because it's easier for me to put those things back in. Other than that, I was happy wit them. So far, the roof doesn't leak.
Reviewed Jan. 4, 2022
We are currently under contract with Four Seasons Sunroom Dallas (850 N Dorothy Dr # 516, Richardson, TX 75081) and the owner J.P. is such a pain to deal with and constantly lies about everything. When we called him out on his lies, he became aggressive and rude to us every time. We signed the contract in August 2021. Owner JP promised an 8-10 week time frame for completion and nothing has been built yet. Right after signing the contract, we emailed him instructions on how to upload HOA documents online. JP didn't do it and sent a regular post letter instead without telling us.
Our HOA does not communicate through regular mail and they never received his letter and this caused a 4 week delay. Then JP lied and said he was waiting on the city’s permit approval and said he even checked the day before and it's still pending. We immediately called our city and the city clerk told us the permit was approved 2 weeks ago. 2 months passed by and JP lied and used the permit and HOA as an excuse for delays. At the same time, it was nearly impossible to get a hold of him. We had to show up to his office to speak to him, even though the receptionist claimed he wasn’t there.
At the end of October, JP sent 1 worker to make space for the sunroom and remove pergola. The worker left a large gap on our roof causing rain damage that flooded garage walls inside. The worker also spread clay all over the yard, destroying grass and soil, and drove his heavy duty pick up over the yard causing destruction of the property. After the storm damaged our interior wall (heavy rain water came through the hole where the worker left on our roof), JP showed up with the worst attitude 3 days after we contacted him and proceeded to spray the hole on our roof with a garden hose to "fix" the problem. We had a third party flood repair company there and they were speechless seeing the actions that JP has taken. In total JP's worker has only worked 5 days out of the last 4 months and that's the only job that we have gotten from JP. Our garage wall is still destroyed and the roof is still not repaired to this day.
Parts for the sunroom were dropped off at the end of November but were the wrong color (yellow instead of white) which did not match our home. JP lied and claimed we chose this color which we never did. We never received anything regarding the color besides the initial rendering provided by JP which shows white panels. To this day, JP cannot show us any proof on paper that we chose the yellow color. JP has been using the back yard as storage for incorrect parts for over a month, claiming he would be able to get white parts in a couple weeks which was untrue.
Last Monday he promised someone would build the sunroom this week, a week passed and we still haven’t gotten the correct color and nobody showed up. JP never called to inform us and we had to call him on Friday. He claimed that the delay was the warehouse's fault initially then moved to saying it's because he only has one worker and that worker is on other jobs this week. Then he said it was due to the warehouse having to fill out orders that were made by other companies first before getting to his order. Then he said he owns the warehouse and somebody is doing an audit this week so no parts can be shipped out. All of these ridiculous and contrary excuses were made on one 20 minute phone call. When we pressed him more about the inaction, he called my wife too demanding.
Contractor is now 9 weeks past the deadline for completion and hasn't even started building. The owner JP lies and has countless excuses and blames everything on COVID, workers, factory and warehouses, but all the delays we have experienced were caused by him directly. We have since read all complaints that were made on this local business on BBB and not to our surprise everyone seems to have the same problem we are experiencing with the owner JP.
Reviewed Nov. 12, 2021
Four Seasons did my sunroom about 20 years ago. This time around, they replaced everything, so it looks like a new sunroom. It was a good experience. After it was installed, I had a couple of leaks. But they were quick to come and take care of it. So, after that, it's been doing very well. They were very good and professional. They were always willing to do the work necessary to get it done.
Reviewed Nov. 4, 2021
Four Seasons sent a salesperson and she spoke to us and gave us all the information. We ordered a sunshade. It took a long time, but that was out of their control. It was the delivery of the item and it was fine. They installed it.
Updated review: Nov. 4, 2021
The company responded today with assurances the problems will be corrected. I did not receive a proposal for the work and they assumed I did not want to proceed.
Original Review: Nov. 3, 2021
I installed a Four Seasons Sunroom in 2002. Now I have a leaky roof and permanently streaked windows, with almost no seal from outside temperatures. I have tried multiple times over 2 YEARRS to get these fixed. JP, the franchise owner, comes out, looks, promises to get back to me. Then NOTHING. No word, no contact of any kind. OVER AND OVER AGAIN. DO NOT BUY IN DFW. Horrible follow up service.
Reviewed Oct. 31, 2021
We called Four Seasons for information and they were a little delayed getting back to us but they were okay. They knew their information and they knew their product. Where I struggled a little bit was when we ordered the LifeRoom, I had two picture windows where the project or the room was going. We had an existing aluminum sunroom. The two sales guys and John, the project manager, came back and John was very upfront with us and said that they couldn't install it. The windows needed to be changed out. They needed to be smaller because of the pitch of the roof. But that was not within my budget. They worked their magic and they said that the windows will be on them.
One thing, though, is I asked for that extra piece to be in writing because I wanted to know what we were responsible for and what Four Seasons was responsible for. Unfortunately, that didn't happen and I never got that information in writing. We reached out to the sales guys and they said that it was John's responsibility. We called John but he said the sales guys were going to do that.
The installers that were here - the lead guy, Rich, and his two coworkers - were phenomenal. There's still some work that needs to be done. The spackling has not been completed yet and we're waiting to hear back to see when that could be finished. But Janet at their office was fantastic. She kept us in the loop and was apologetic because we were waiting for some windows to come in. Also, the product is great. I'm really looking forward to when we get the warmer weather in to really sit out there and kind of use it.
Reviewed Oct. 30, 2021
Four Seasons did a very good job. I love the sunroom. That's the best room in the house.
Reviewed Oct. 29, 2021
I like that Four Seasons is local. I bought a Victorian conservatory from them and the quality was excellent. The experience was good all the way around.
Reviewed Oct. 28, 2021
My den is old knotty pine, and Four Seasons was the only one that would replace the windows with the look of the pine. Everybody else wanted to put white in here, which will look ridiculous. But Four Seasons gave us what we wanted. Also, my husband thought the salesman was knowledgeable. The man that came to put in these windows the second time remembered being here the last time. So he was very accommodating also. Overall, everybody was great.
Reviewed Oct. 20, 2021
Four Seasons worked for me at another house before. This time, I got motorized screens from them. The contractors that did the labor were very conscientious, did their job, and cleaned up well after themselves. It's just that Four Seasons needs to be a little bit more on top of their bookkeeping and record-keeping on the finance side. Everything was done, everything was installed, and then somebody called me saying they didn't have financing on me and they didn't how I'd pay for it. Now, I'm lucky enough that if push came to shove, I have the cash. I could've just paid that outright. But the only reason why my husband and I decided to go with this was because they promised us that we could finance for 0%. Then, they never said and sent anything. So then, they put it all off. I asked how are we working on the payments and they said that they didn't have anything on record yet. That's not my fault. Other than that, it was an excellent experience.
Reviewed Oct. 15, 2021
We had the LifeRoom installed. The work was good and they were professional. The only thing is that the fans we had installed are not working correctly.
Reviewed Oct. 12, 2021
I have a problem with the installation. Four Seasons said they have the material already. They were supposed to be done in four to six weeks. But I didn't have any call from them that the material is ready to be delivered. Then I got a call saying that they would deliver the material. They were waiting for a couple of weeks to schedule this. But there was no truck to deliver. The day before the delivery, I was supposed to get a phone call stating the window hours of the delivery. But then I got a phone call saying that they didn’t have all the material and they didn’t know when it was gonna be delivered. So I had to wait another two or three weeks.
Finally, I got a phone call that said the materials would be delivered and I got a delivery date. When they bring the material in, I gotta wait another couple of weeks to schedule the installation. There was some material which is a different color. They’re supposed to come in and check the colors. Also, I found out that there are holes in the construction, which they didn’t cover. I sent the picture today to the saleslady who sold me this. She said she will tell her boss tomorrow about what’s going on and they’re supposed to call me about it.
There was another problem with the price for the installation. For example, I got a confirmation from everybody saying that the price will not exceed a certain amount. But the guy from Four Seasons said the price needed to be raised almost $1,000 more for the installation because everything was custom-made. When he came and measured, he said, “I cannot do it for this price. And if you will deal with me, I work with this stuff.” I said, “Okay. Thank you so much. If you don’t wanna do it for the price which we already agreed for it, I don’t want this. I’m gonna deal with somebody else.” But my wife said we should do it so I agreed to it.
Reviewed Oct. 7, 2021
It was a good experience with the rep from Four Seasons when we first met with him. But after that, it wasn’t so great. There were a lot of promises made and a lot of ways that they said things were going to happen and it did not happen. It was the same thing with the contractor. We had a lot of run around with it, where we were told one thing and then things would change. A big thing for us was being available and letting us know when things are happening as well as following through with what they said. They said they were going to take care of everything and we don't have to do stuff. But I had to tell them when to order the tiles and there were a lot of miscommunications. And even with us calling, it was the same thing. Part of it had to do with COVID and they said they were a little short-staffed but there were a few times where we were frustrated. They would say somebody was going to come and then, all of a sudden, nobody was coming.
It was supposed to be a six to eight-week job but it took about six months. If we knew it was gonna take as long as it took and the headache that it was gonna be, we probably wouldn't have done it because it was a lot of stress. The salesperson told us not to worry, it was not going to be stressful and everything was gonna be handled. The way that he spoke sounded great but it didn't follow through completely with it. But overall, we're happy. It took long to get where we are but the reps came back to make improvements on the stuff that needed to be fixed. A guy came and spoke to us and we were able to smooth things over. Four Seasons tried to be as accommodating as they could but it was the process that was extremely frustrating.
Reviewed Oct. 4, 2021
I had used Four Seasons at a previous house. Recently, we wanted to do a glass room but it wasn't gonna work for my location. So we ended up going with a new lightroom. We like the outcome a lot. We're happy with the room. However, if you hold the remote down too long, you could reset everything. It would be better if they had a custom remote control. It was also a little complicated because of the COVID. Delay problems. But once they got going, it was fine. It was a part that was installed, but it was damaged, and they were very reputable with following up and replacing it.
But they should be a little better, like more visibility about the scheduling and communication about that. Also, one suggestion will be for the footers of the room. They were very good at coming down and surveying the property, showing us where things needed to be. But it would help if they had a template like the cement guys would know exactly to check it. But the installers were fine. The fellow that came back to replace things was very good.
Reviewed Oct. 3, 2021
Four Seasons promised something and someone said these guys like to work fast. I was happy to pay for things up front in full and have the sunroom for the summer. I signed the contract around May 20th. It was not installed until towards the end of August. We missed the whole summer. I like the product but the installation was sloppy. It was put together with a couple of dings and some scratches on it. The tech had to come back to fill the caulking. I'm gonna have my own contractor redo it because I didn't want to deal with it anymore. Also, the tech left a ton of garbage all over the yard. Four Seasons sent someone to come back. But I had to keep following up.
My biggest issue was that, throughout the whole process, when I'm told it can be done in 30 days, and I'm waiting four months without even a simple phone call. Also, I had a lot of trouble getting in touch with someone when I would call. But, I'm really happy with it now and I enjoy it. We made it our own and put some nice furniture underneath. I also put a TV under it. I use it all the time. I have my friends come over and everybody loves it. The screen comes down. It's very cool, the sunlight and all that.
But I'm not fully comfortable because it's a reflection on me if I give a referral. It's a big deal if you give a referral and then someone goes through a stressful time with the experience like the one that I went through. I'm a pretty laid-back yoga instruction and it got me pretty worked up that no one was getting back to me and I was waiting that long. I understand being backed up because of all the COVID stuff, but I shouldn't have been trying every day to get through to someone. Someone should have been reaching out to me, give me a heads up. Additionally, I'm a little worried about how one of the screens is making a little bit of noise when it's coming down. It's not anything that I would bother anyone to come fix yet but I hope that the warranty is what they say it is.
Reviewed Oct. 2, 2021
Working with Four Seasons was great. They did a demonstration so I'm really happy with it. The rep was really easy to talk to. Although he was a sales guy, he was not stuffy like that. It's exactly what we need. We only did the screens on two posts outside and we're contemplating doing the sides, but we don't need them right now. However, the product didn't come with all the pieces so one of the techs who had to install it had to come back. But that wasn't an issue for us because we weren't using it at that point. It will all get hooked up and once that's done, I'm sure we're gonna get a lot of use out of it.
Reviewed Oct. 1, 2021
I had an enclosed screened-in porch and Four Seasons built a sunroom around it. So, we kept the same slab. The techs were all fine and everybody was responsive. They did what they had to do. The only problem with the install was that the materials were delivered into my driveway three weeks before the work started. In the meantime, we had two nor'easters and a hurricane. The boxes were melted all over the place. So, we had to call them as we were afraid to move anything. It was becoming a sodden mess in the driveway. Four Seasons came right away and they were able to store most of it in the garage and protect what was not being protected.
But the actual install was fine. We had a main guy and a helper and they were polite and courteous. They showed up at 9 o'clock, and cleaned up before they left. The work they did was perfect. The sunroom with a glass ceiling and walls have windows. It's beautiful. We love it. Four Seasons did a good job.
Reviewed Sept. 30, 2021
The Four Seasons sales rep was very informative. There was no pressure on anything and he got back with prices immediately. The installation wasn't great. They installed a three-season for us which was ordered in February but it didn't get installed until almost July. Due to everything that's going on with COVID, it was hard for them to get the material. But the install team was fine and they cleaned up after themselves. Overall, the project came out great. They did a great job.
Reviewed Sept. 25, 2021
David, the salesperson, showed me different layouts and pointed me towards the right direction. I didn’t even think twice about purchasing the full room. I love it. Four Seasons is very professional, the prices are right, and you can't go wrong.
Reviewed Sept. 24, 2021
We had a sunroom and Four Seasons replaced the glass in our ceiling there because it was leaking. Then it leaked the first time it rained. They came back and resealed it. It hasn't rained since, so we can't decipher whether or not it's going to not leak again. The company is good. I'm still leaning on whether or not I made the right decision on just replacing the glass and not reroofing the room.
Reviewed Sept. 23, 2021
The sales reps were good but the installation did not go well. The finished product, it was not good. There were gaps in the roof and water coming through the skylight and through the roof. We called and they sent somebody supposedly when we weren't there. Supposedly those people caulked something. Two weeks later, more rain came in. Also, the pillars that support the whole room, my daughter-in-law looked, and then she goes, "Why are those things crooked?" And I said, "Yeah. Why are they crooked?" So, we called the project manager. He came and said, "Oh, yeah, they didn't put in the bolts through it." Additionally, getting a hold of Four Seasons is a little difficult especially during the process. They probably didn't have another crew to finish up and they were just not answering. It took three months to finish the job. We wanted to enjoy our Four Seasons as it was summer but we didn't get the chance.
Reviewed July 23, 2021
The end product from Four Seasons is beautiful. I've had inspectors from the village of Garden City come through and, unsolicited, they said, "This is really nice." It took a lot longer than we had expected though. It took close to three months to complete the job, which they were expecting would be done in four weeks. They got a lot done in the first couple of weeks, but then the project manager was out of town for 10 days, and the crew did some things while he was away that had to be undone and then done over again when the electrician got here. Then, the work that was done was like piecemeal. Somebody would show up for two hours, and then leave. It just dragged on for a long time. But the construction, the quality, and the electrical work from the electrician that Four Seasons recommended were really good. I am happy with the end product.
Reviewed July 20, 2021
I was looking for a sunroom and when the guy from Four Seasons Sunrooms & Windows came, he gave me options. The options happened to be what's called their LifeRoom, and we saw, for our budget and our needs the LifeRoom was the better way to go. They are quick to close the deal. I was told numerous things. The project was going to be completed by May. But there were various delays on their part. We would get everything to them right away. They claimed that the survey wasn't going to be good enough even though I went to the town and the town claimed that that was sufficient. I got a new survey, paid for a new survey and got that to them immediately.
When everything was said and done, everybody kept on blaming each other. Four Seasons blamed Expedited. Expedited blamed Four Seasons. They blamed the town. I was in constant contact with the town. The town said it was Four Seasons. Then when finally I had a complaint online because nobody was getting back to me, the project manager wasn't getting back to me, the salesman wasn't getting back to me, the Four Seasons rep that was dealing with that Four Seasons wasn't getting back to me, I finally went online on multiple social media sites and did an email campaign trying to get somebody to get back to me.
When they got back to me, they promised me that they were going to get it done. Now we were in August. August came around and the day they were supposed to start, there were issues with their employees calling out sick, so it got delayed further. The town that came to do the inspection wasn’t inspecting the footers. They came in and they got into an argument with Four Seasons, refusing to sign off the footers for my project because they continuously didn’t listen to their recommendations that their pictures of the footers were not acceptable. They had to see the holes for the footers. So things got delayed there. This thing that I paid for in January didn't get completed till 18 months later and signed off until 18 months later.
Clear and constant communication, is the way for them to go because that is to keep their customers abreast as to where they are in the process. Any mistakes that happen with the town, it's their business, not ours. I should not be in the middle of a fight between the town and them over other jobs and them utilizing my job as an example to use, because this is going on there. I paid a premium so I don't have to deal with that. They're not a very good company. But the end product is a beautiful product. But the process was an excruciating process no one should have to go through.
Reviewed July 8, 2021
We had windows and we're in the process of getting a sunroom done. The quality was wonderful. Four Seasons got my windows in and they were spectacular. The two guys who installed them were professional and courteous. They came on time and they were clean.
Reviewed June 25, 2021
The sales rep that I dealt with was great. He was really knowledgeable and friendly. You could tell that he was in the business for a bit because he knew a bunch of different products and how these evolved over the years. The contractor was great and really knowledgeable too. They have been in the business for many years and you can tell just by how quickly they built everything. The quality of the sunroom definitely meets expectations. It's a big wow factor and it adds a bunch of living space for us, which we need, so it's great.
Reviewed June 11, 2021
It took about three weeks from the time I called, then the person came here to check the job, made an offer and we accepted, and then they came down. It was a fast request because we were moving. They ordered the windows and everything was fine. They arrived on time. They did their job and it was done right. But it was really expensive. We paid $2,000 to change four windows.
Reviewed June 10, 2021
They installed the sunroom glasses and they did a good job. It was a pretty good experience.
Reviewed May 27, 2021
The previous owner for the house had Four Seasons put in the sunroom and I went back to them when I had to replace the windows. The representatives were good. The people that installed were phenomenal. They cleaned up every single little piece of mess. They were quick. It was quite a pleasant experience. I love the sunroof windows that were redone. We were extremely happy with everything. We're in the process of debating on whether or not to do the rest of windows because we only did those ceiling part.
Reviewed May 26, 2021
The sunroom windows that were originally installed were defective. I purchased the house from the previous owner who had this installed about 13 years ago, and all the windows started to lose their seal and get moisture between the panes of glass. When I contacted Four Seasons, they said it was out of warranty. I was kind of surprised by that because most manufacturer's warranty is 20 years. One of the people in the Four Seasons office said that they had a lot of problems with the previous supplier of the glass and that they switched over.
When I spoke with the manager there, I told him that I knew it was not in the warranty, but could they at least supply me the windows at some kind of cost being that these things are all breaking. I had to buy five of them and he sold me the windows at a ridiculous cost. I paid $1,100 for a curved window. They all weren't that expensive, but it was over two grand for the five windows. I was pretty disgusted by it. They should have backed their product better, especially if someone tells me they had a defective glass supplier. So my experience with Four Season Sunroom is, and continues to be, horrible. I was very dissatisfied with everything.
Reviewed April 22, 2021
We had Four Seasons to the house for two installations. We purchased 18 windows. Everything went well. The mechanics knew the trade well. The latch on one of the casement windows failed twice in March 2020. A rep removed the latch from the property and I have not heard from Four Seasons since. I have called and been promised a call back. At this point there is no response. Just the usual lip service. Please fix my window latch.
Reviewed March 26, 2021
The delivery took a long time and I had a permit expire. I ordered in September and I got the delivery in February. It was hard to follow up because I had to keep on tracking them down in order to get my answers as to when it was going to be delivered. No one was reaching out to me. I had to reach out to them. These were windows for a sunroom. Four Seasons should offer to install for free.
Reviewed March 13, 2021
I have a situation which needs to be addressed. I was going to put a complaint with the Better Business Bureau because I have a situation where the project leaks. Four Seasons has come here a couple of times already. They're very nice people. Every time I call them, they come. It takes a couple of days, but they do come to attempt to fix the issue, but the issue never gets fixed.
The sunroom is a cover fort. It's over 10-deck with these walls that are like screens and they go up and down. The thing visually looks fine. But somewhere down the line, when Four Seasons attached this to the house, there is something that was not done properly. Maybe they didn't put something where that roof of the structure attaches to the wall. Maybe there was some sort of thing that they were supposed to put there to make sure that the water doesn't seep in. They do band-aid solutions. They are not thinking about, "Okay, we have to resolve this." If it stops raining for two weeks, it's fine. But then, we had a rain last night and the problem came back.
When they caulked, they went on top of the roof and said, "Okay, maybe this needs to be caulked." They caulked it but it wasn't done correctly, then another guy came. He built on the side with the caulking, which looks a bit unsightly. My wife looked at it after he left and she was very upset because he built these on the side like a retaining wall of an inch of that caulking. It's on top of the roof. But still, she was a bit upset because she was like, "This shouldn't be like that because we pay all this money." But the problem never gets fixed, so the leaking continues. And then, if it stops raining for two weeks, it's fine. But then, as soon as it rains, it goes back to that interior leak within the roof.
They've been out here five times and I'm fed up with it. They come, and it's usually after a rainfall, and then they do something, and because there's no way until the next rainfall for us to see if the leak is going to persist. But once we have moisture on top of that, it comes back. After December, we've had a couple of snow days. And as soon as there's snow there and it stays there for a couple of days, then the interior leak starts. And I would be like, "Man, maybe I should have never built this."
The other issue is Four Seasons hires day laborers. I understand that companies try to economize any way they can. But if you hire a day laborer, he's got to know what he's doing. This project that Four Seasons has is a very good one and it addressed the issues that I needed as far as I didn't want a solid structure because the back of the house, it would have made it very dark. But Four Seasons hired these journeymen, and these guys are fly-by-night guys. It's like luck of the draw on whether you get a good guy or a bad guy. And by bad, they don't know what they're doing. Because now, anybody can say, "Well, I'm a construction person."
Hiring journeymen defeats the purpose as far as it being something good that people want because they don't have the vested interest that a regular worker would have because they go in there every day, they see these people every day, they are like, "You have to do your job." These guys are like if they will build it, whether if it comes out right or not, they don't care.
We had three different crews and I could tell that those weren't Four Seasons people. They were a separate entity that was hired to do this project. They might have been trained for three weeks, but that's not enough. The guy that built this had his own construction company. He was somebody that Four Seasons just hired to do the job. I saw it from day one, and I called it to the attention of our local Four Seasons people that, "I don't think these guys know what they're doing." They were very nice people, but they were not knowledgeable in the project.
And when the guys came out here, they made a couple of mistakes that I called to their attention. I'm not a construction guy. I'm just a regular guy that likes to read and look up, and I called it to their attention. And then one day, when the project manager was here, I told him about that issue and he got a bit upset with me because he seemed to think that I was being like a bigoted person. "Oh, no, all of the companies now, we do the same thing." And I was like, "I don't have an issue with the person as a human being, I just have an issue that I'm paying this money and I want him to do it correctly." I got the feeling that he felt offended because I told him that.
I said, "Well, why didn't you send me the regular guys that work for your company? Why did you subcontract these guys and send me these guys?" It took the guy four hours before he started doing anything. He was looking around outside and kept looking at the plans. And I could tell he was confused and didn't know what he was doing. And he kept calling somebody on the phone. I was like, "It shouldn't take you four hours." And then, when they started doing it, the original inspector from my town came in and looked at everything. I said, "Man, what do you think of this?" And he said, "These guys, they're doing the lazy way out. So, don't worry, because I'm going to fail them." The guys weren't doing the footings correctly. And sure enough, they came in and fixed the problem. Then, when he came back out to re-inspect it, he said, "Okay, they did a better job now than it's required."
The last time that the guy came out here was two weeks ago. And this guy is part of Four Seasons. He left this glob on top of the roof. He made a canal for the water to flow. And then, he bent where the gutter is, because it's got an interior gutter. So then, there is covering over it so no leaves come in. He said, "I'm going to fix it this way." But, originally, the problem was that this wasn't fixed right so the water ponds. And then, when water ponds, it finds a way in. It wasn't probably sealed correctly where it meets the wall of the house with the ceiling of that new structure that was built. So, when the water ponds, then water starts finding a way, "Okay, how do I get out of here? 'Cause I need to flow." And then after a couple of days, you start seeing drops. And the interior has watermarks. The other day, the temperature dropped, and I had an icicle from the structure coming down.
I'm on my wit's end. My wife is upset. She couldn't believe that this was done in this manner. But that's what the situation is and we don't know how this is going to be fixed. Four Seasons should make sure that people that actually work for them do this instead of journeymen or subcontractors because that's where the problem lies.
Reviewed March 12, 2021
Everything was great with Four Seasons, including price, customer service, and even the guy who came out and measured that didn't have a sense of humor. We got the solarium. I wish they would have bought plants for me to put in there. I had to buy my own plants.
Reviewed March 11, 2021
The sales rep was very good. She knew what she was selling and we're very impressed with her. Four Seasons had a much more substantial product than the other ones I was looking at. We got the three seasons room and unfortunately, the installation of the room was pushed back a while. We spoke to Four Seasons in August and we wanted to have the room up and done by Thanksgiving due to COVID and some other delays. We were willing to take a cut in price in order to be more flexible on the installation date, but it wasn't done until after New Year's. Once it wasn't good for Thanksgiving, it didn't matter that much because it's a three seasons room, not a four seasons room. Winter is winter.
The gentlemen who did the installation came around New Year's and they put it together within a couple of days. They said they had manufacturing delays due to COVID. The warehouse doing the manufacturing got hit with COVID, so people were not coming in to work. I also think that a lot of people who didn't go on vacation this year spent money on home improvement products, and that pushed them back a little. Still, we're very happy with the installation. The quality of work is very good. It's a very sturdy room.
We had to take down part of my deck ‘cause they had to put a different foundation in. The guy who came to do the installation said that it's very difficult to get pressure-treated lumber right now because people are adding one to their houses or doing rooms or doing whatever they wouldn't normally do because they're not going out, they're not going on vacation and they're not taking weekend trips.
Reviewed March 2, 2021
Four Seasons Sunrooms was very professional. Their reps were good, the material was original and whatever I saw was excellent. Everything was done okay.
Reviewed March 1, 2021
I got a quote from Four Seasons Sunroom Rep (DFW AREA) and had discussions with him clearly on what I need and had multiple emails discussing the work and type of glass/floor etc. I explained the rep clearly since I already have a concrete floor I do not need a new concrete floor but the sunroom Foundation should accommodate the new tiles which I will be planning later. He said yes and took the advance of $6000. After one week the subcontractor came and said since the contract is saying no concrete, He twisted it as No foundation/no beam etc and started to increase the cost (At this point the Rep is nowhere seen and disappeared completely). To avoid more issues I agreed to pay $2400 for a concrete layover with beams etc and asked subcontractor to apply for permits with the city which was not applied till now even after 8 weeks.
Since the Rep with whom I discussed the type of glass/roof etc and he disappeared after taking the initial deposit Money, I had to go through again all the discussions with the subcontractor. In the initial discussions with Rep he mentioned a type of glass which 90% of Four Seasons customers prefer and after getting satisfied with his email I said ok to that glass and again with the Subcontractor I had to go through with all the discussions. (I hope at the end the Glass quality will be good as they will be manufactured by Four Seasons as per contract.)
I am hoping that this complaint will help me getting the quality of work I expected from four seasons sunrooms. (For me I entered into a contract by seeing name Fourseasons name, not subcontractors name.)
Reviewed March 1, 2021
My experience with Four Seasons has been good. I like it. It’s good.
Reviewed Feb. 28, 2021
I did a lot of research over the past six months and I really took into account the reviews of Four Seasons' workmanship, their experience, and their background as compared to some of the other places that are out there. My final decision based on what I saw online and what I found was to go with Four Seasons. I wish that the demo happened a little quicker than it did, but I realized due to COVID and everything that's been happening, it takes a little longer. I'm the type of person that once I decide on something, I want it done right away, but things don't happen like that nowadays. They're still in the building process and so far, I’m very pleased. The people that they had coming to my home were professional and they answered all my questions. I would definitely recommend.
Reviewed Feb. 27, 2021
I went back to Four Seasons to replace and upgrade the patio I've had it for 22 years. There was an issue here and there, but in general, it was okay. They did a good job. My sunroom patio with the sliding door is good too.
Reviewed Feb. 26, 2021
There is a Four Seasons room in the house I bought, and the glass was broken. One day, I saw Four Seasons on Facebook, so I decided to call to see how much it is. I never checked before. Unfortunately, the person who came to me was a total crook who priced me something that we weren't even considering, and we were thinking to take it off. Three months later, I got a call from Clinton. He's the sweetest, nicest person that you can ever imagine. He asked us why we didn't move ahead with the project. I told him that I could not afford it. The price was ridiculous. He asked me, “What was the price?” When I told him, he was shocked. He couldn't believe that somebody in the company would give me such a price.
Clinton worked with me and he said, “If I'll tell you that this is what you're going to pay, would you consider it?” I said, "I am." I was very skeptical because it was a third of the price that he quote me, so we went to the showroom and met with Clinton. We went ahead with the project and from that point, everything was an amazing experience. The people were wonderful and the installer was a sweetheart. Everything went well. The quality of work is amazing too. It's beautiful room. There is no question about it. It's a great room, especially in the coronavirus time that you have to be indoors. However, I know that the new glass is supposed to keep the heat, but it's only if you do the whole thing
In the summer, it’s hot and in the winter, it’s cold, so I don't think it's four seasons. I think it's two seasons but we put heat in the room, and we'll figure out what to do with the summer. The only problem is to get shades is almost as much as the room. Right now, I'm opening the windows and the doors to air it out. Overall, this experience didn’t start well, but it ended up very well. The first person who came here was from the company. Because of the coronavirus, people were looking for indoor solutions and Four Seasons hired people who are not competent. I don't think they checked their background well because I felt that this was not legit for a while. Based on my experience with the real salesperson though, I definitely will recommend Four Seasons.
Reviewed Feb. 25, 2021
The sales people were super nice and we loved the installers. We ordered a hybrid sunroom, so the roof is wood and the bottom half is metal. The installers were fantastic for the most part. The Four Seasons team that put together the sunroom itself was phenomenal. We had one issue where we wanted stonework done on the base of the sunroom exterior. The estimates that they gave at the beginning for that stonework were way off from what they ended up costing.
The reason for that is we chose an unusual material. It was a lot more for the price of the material, plus it was also a lot more for the labor because it was fieldstone. It required a lot more artistry to put it together. They also said we put it together in a slightly unusual way instead, but it's exactly what we wanted. It came out gorgeous. I'm sitting in it right now and the overall quality is excellent. I'd tell people to ask for Omar to install it because he was great.
Reviewed Feb. 24, 2021
We did a lot of research and we decided to go with Four Seasons because of how long they've been in business. Everybody was wonderful. The sunroom is great too. I only have one complaint and it's not the sunroom. It's about how there was trash left behind. Right now on my property, I still have pieces of gutters and wood left. I'm unhappy with that. Everything else, I am completely satisfied with.
Reviewed Jan. 22, 2021
Four Seasons installed our previous sunroom and we recently had them redo our windows. We were satisfied on the windows but when it came to the sunroom, there were a lot of delays. Instead of finishing in one go, they came three times. Also, I wish the finish was a bit cleaner and more detailed. But the rep was great and very detailed. The people who physically came and did the installation were nice and very accommodating.
Reviewed Jan. 16, 2021
Four Seasons did a replacement of all the windows and it was perfect. It was very convenient and educational with the sales rep. The installers were quick considering it was cold outside.
Reviewed Jan. 5, 2021
Four Seasons put up a 3 Seasons room. The sales rep was good but I noticed some things that I was aware of that they didn't point out. I also felt they rushed it because of covid. The workmanship was a little shoddy. There are a couple spots here and there. I have to contact them again ‘cause there are other things that I'm noticing now.
Reviewed Jan. 1, 2021
I ordered the sunroom in September. I didn't hear from Four Seasons so I called them and they said they would contact me. Finally, I got news of the man who was going to pour the cement. He did that on December 1st. They should have probably let me know it wasn't going to happen in a few weeks. The next guy called me to install the sunroom. They came about a week apart. There was a little gruff but he was good.
The room is beautiful. I'm very pleased with the room and the quality. I had to pay them for the installation which was the agreed-upon price of $2600. It was well worth it because that was a whole day's work. The only thing that was a little disappointment was that they had to take out a window to make the opening to adjoin it to my dining room. The guy said they wouldn't finish it and that somebody else was going to have to come and finish it. He was already there for seven or eight hours at that point. I asked if he couldn't do it and he said he had to charge me with it. He put up the trim pieces of molding and a few inches of sheetrock. It was just the wood trim, not the door jamb. He said he didn't have that. But 45 minutes later, he was leaving and I went in there. He didn't stain it. He didn't paint it too. He said that was extra and left. I felt like I got ripped off. I felt very down.
The room was messy looking and the receptacle was hanging there. He said he didn't remove that so I had to get an electrician to remove it. I had to get somebody to come in, put the flooring down and do the door jamb. I still have to paint the wood. Janet's my contact person there and she's always been very nice and very helpful. I told her there was very little communication and that I would like someone to get back to me but nobody's called me yet.
Reviewed Dec. 22, 2020
I had a good experience with Four Seasons. They came and they put four windows in for me. All went well. I was very happy.
Reviewed Dec. 21, 2020
They never called back. They gave you a date they were gonna start but they didn’t start. When they wrapped the windows, they didn’t even change the rotted pieces. I had to go out and buy all the rotted piece parts. If it’s got to be replaced, replace it. You don’t just cover it with aluminum. The rep said, “You'll never see it. Don't worry about it.” It was a very unprofessional job. I'm not very happy with them. I would never recommend Four Seasons.
Reviewed Dec. 4, 2020
We purchased a system 8 sunroom (wood) from Four Seasons 20 years ago. Within ten years, we had to replace a rotted window (at our cost) as well as have significant work done to repair leaking damage as well as recaulking. Even with those challenges, this has been one of the best purchases we've made. Our room is large and serves as a great room, so it has become the focal point of our home.
Recently we needed to contact Four Seasons again for repairs on two additional windows (completely rotted at the bottom) as well as water damage on sills and a main beam. Although we are choosing to not go with them for the repairs (we felt the cost for this was higher than we would have expected), we do plan on purchasing the windows from them and managing the replacement ourselves (we're fairly proficient at carpentry). Considering these challenges, which actually are quite minor considering that we've had 20 years of pleasure in the room, my very positive review is because we have consistently found the reps at Four Seasons to be a pleasure to work with. Janet is extremely helpful and responded promptly to my message, and Simone and David were extremely courteous and professional. For anyone interested in creating a truly unique space in their home, I would highly recommend Four Seasons.
Reviewed Nov. 8, 2020
Four Seasons is very good. The purchasing process moved pretty quickly for me. But the timeframe could be a little less and I would also suggest that they should have some standard sizes already made up. That would eliminate the timeframe. The sunroom is in construction right now. The gentleman is a very nice guy doing a wonderful job. But one of the motors is defective so it's gonna have to be replaced.
Reviewed Nov. 7, 2020
We ordered a sunroom in May. It is now November and still not delivered. Promises, promises, Promises but no delivery. Excuse, after excuse, after excuse. No satisfaction. Company rep hard to get hold of. I may need to spend money on a lawyer soon.
Reviewed Oct. 31, 2020
It took a week to do 90% of the work and it went very smoothly. Then it took about 20 emails, phone calls, and a complaint to the salesman to finish the other 10%. There was a defective screen, and the installer was told that he couldn't fix it and the project manager had to come. He was coming this day, then was coming that day, and he was coming another day. It took two to three weeks for everything to be done and a lot of aggravation.
I spent way too much time that next three weeks on the phone, on emails, and text messages. They need a lot of work on that. Angus kept sending me emails asking if I liked this and that, and I kept saying no. Then he never got back to me. There were a lot of other things like little covers on screws and little odds and ends that could have been done in under an hour. To get them to come here took me weeks. Even though it was only that small part of it, just all that aggravation, I'm not gonna recommend Four Seasons to anybody.
Reviewed Oct. 22, 2020
When I got the The LifeRoom from Four Seasons, it was very rocky at first. The salesman that originally came out was extremely disrespectful. I gave them a check for the initial deposit. The salesman had a wasp attack in transition from my house to the office and lost the check. It's kind of a big deal because it was a business check. He said I'm an accountant so I should know that that's not such a big deal. I told him he was being extremely arrogant and he hung up the phone on me. So, I called back Four Seasons and got the president of the company in Long Island involved. He came to my house. I ripped up the contract in front of his face and threw it at him. I said, “We don't have a deal anymore because your salesman is completely rude and unprofessional.” We renegotiated the contract right there.
The president that I worked with, Angus, was extremely professional and very nice. He understood. He apologized up and down for what the salesman had done. He said, “We want you to have the room. We want you to have what you want. What can we do for you?” I said, “If you want me to get the room, this is the price I wanna pay.” We were within a few hundred dollars or so and he ended up doing it for me. It was $400 or $500 more than what I told him after I ripped up the contract. The LifeRoom is very good. When I first had it, I was using it daily. But I got a little bit busy with work so now it’s just on a weekly basis.
Reviewed Oct. 14, 2020
Four Seasons rebuilt a sunroom that I had. They took down an old sunroom and put up a new one from scratch. Their sales rep is phenomenal and very attentive. The contractors were very professional and accommodating. They did beyond what they were supposed to. When they came in, they were very quick to get the job started and very diligent to get it finished without rushing through it. They took their time to make sure that everything was done 110%. I highly recommend Four Seasons. They deliver a superb product, beyond what I've seen other companies do for friends of mine. I'm extremely happy with the results of the room. The quality is excellent and it looks beautiful. It was more than what I expected.
Reviewed Oct. 1, 2020
We used Four Seasons for a sunroom. Their work is acceptable except they broke it into many days because of weather. They had to take in and out. It was postponed because of weather backlog. So, when they started doing ours, we had rain and wind. It broke into a span of few weeks instead of few days. The actual sunroom is good though.
When we bought the place, a sunroom was in place and we replaced it. We moved in about 20 years ago. Shortly after we moved in, we replaced it with Four Seasons. They didn't do a good job then because the foundation of it rotted. It was supposed to last about 40 years. But after less than 18 years, we had to replace it. We still picked Four Seasons because of the style is what we liked. Previously, we dealt with outside contractors. It was like a franchise and not the manufacturer itself. This time, we have the manufacturer to install it so that they can stand behind it.
Bill was very good. Even though he's a Four Seasons employee, it seems like Four Seasons still contracted it out to their own people. It doesn't seem to be well put together as a team because we have different people coming in. But Bill is a person that stands behind the whole project and was there every day that the work was being done. His people keep changing though.
Reviewed Sept. 30, 2020
We liked the product that Four Seasons offered compared to the other competitors. We got the LifeRoom. The Four Seasons representatives were fine up until the point of sale. After the sale, there was very little contact follow up. When I would call the main office in Holbrook, they wouldn't return my calls. So it ended up being a disappointing process. The installation is still ongoing and so far, it's not so good. They started three weeks ago. They did come when they said they were coming. But the communication was terrible, as far as what parts were coming in, what was going on and who was doing what. They're supposed to get the parts this week and they're scheduled to come back on the 22nd. So it has been quite the chore.
Reviewed Sept. 29, 2020
My original sunroom is Four Seasons and I've had it for 14 years since we've moved in. We had some panes replaced and everything went great. The representative was very good and the installers were fabulous. The quality of the panes is good. We did have some panes replaced a few years ago, but these panes did not have the same finish on them. But I understand that they upgrade their products so there's not really much they can do about that.
Reviewed Aug. 5, 2020
Four Seasons had a good presentation. We liked the way their windows were constructed and we thought they were priced fairly. The sales representative was very knowledgeable. He was a young man, but he knew his product. He came to the house and showed us everything. He also brought samples in. We placed our order and it took a little bit longer than usual because of COVID, but they did schedule an appointment for installation. They arrived on time and the installation took a day and a half. They were very neat and polite. They spread out stuff inside the house to catch anything that might fall and they cleaned up after themselves outside. The window installation went smoothly.
Four Seasons was nice to deal with. They followed up on things and called afterwards to make sure everything was okay. They sent us a gift card too. We live in a condo, and we replaced all the windows and two sliders. They were the original windows from 1987 and weren't very energy efficient anymore. The windows from Four Seasons have made quite a bit of difference in cooling. Last summer, we couldn't get this place cool when we first bought it. This summer, it's been nice and comfortable in here.
Reviewed May 14, 2020
Four Seasons bid my project. Accepted my deposit (made in order to put me in their queue). Months past start date, phone calls not being returned. Finally sent a person to begin work in Late October 2019 and left saying the project was under bid. Owner came in person and made original bid in March 2019! Long story short, now six months after that and I have had to take them to small claims court to get my deposit back. No resolution to date.
Reviewed April 30, 2020
I purchased my patio in January of 2008. The sales pitch at the time was this “fantastic warranty” that was good for 10 years on certain things, but overall covered the patio for 20 years. A “Great Company” that “Stood Behind its Product." When I asked if they had problems with leaks, I was told, if installed right, these things will NEVER LEAK. I asked if they ever had to install flashing, and I was told no, these things NEVER LEAK! Well guess what, THEY DO LEAK! I have had a never ending leak problem until the installer actually came and installed some flashing, that eventually came off because IT wasn’t installed right.
The installer is saying “You should have said something before the warranty expired”, and I did. They came out to address it twice....TWICE! And it still failed. So, I fixed the doggone thing myself. Now, the seems are not holding, and panels are rotting, and the leaks have caused damage to some other parts of my house. Oh yeah, they brought up the 10 Year Warranty, but couldn’t explain what the 20 Year Warranty meant. Apparently it takes a lawyer to understand that. So if a lawyer needs to read the warranty, guess what that means DONT TRUST THEM. THEY DO NOT STAND BEHIND THEIR PRODUCT. I am not saying that they don’t have successful products, but mine has failed, and they are absent. Their “This will bring extra value to your home” pitch, didn’t work here.
Reviewed April 30, 2020
The people from Four Seasons came and gave us a nice presentation, and we went from there. They gave me all the technical knowledge about their products and I liked the price as well as the quality of the window that they showed me. The staff were very courteous and did the right job. I had a good experience and I would recommend Four Seasons.
Reviewed April 29, 2020
I have a 19 year old Four Seasons built sunroom and we have had some minor/mod leaks in the room especially where it joins the house. Local branch went out of business and contacted the closer branch in St Louis (2 hrs away) and sent pics etc to get service and was told they couldn't help. I have reached out the another independent dealer in the hopes of getting some help solving the problem. No roofing companies or local contract companies will even look at the project to help and I have called several. Very frustrating to try and get an issue addressed.
Reviewed April 27, 2020
I live on Long Island and Four Seasons is very popular here. We got a sunroom from them but they are not done yet. Their crew could do better with their productivity. They don't work in the rain, they don't work in the cold. They put this metal, like a siding on the inside which doesn't look good and we had to have that sheet wrap and everything seem to build up and now, they're finally doing the siding on the outside. The work is taking forever. The job was supposed to be done in December and we are now in April.
Reviewed April 22, 2020
I've used Four Seasons in the past. And they were also the manufacturer of the greenhouse windows that were in my house that I bought. There were issues with the greenhouse windows, so I brought them in to do a reglazing. Everyone that I talked to and worked with has been great. David, the head of sales, came to us to talk to us. He was very straightforward and honest. I have a very old greenhouse system and they change all the windows out. But there are still a few issues here and there. They’ve been very accommodating, coming back and trying to figure out where the issue exactly lies to remedy it.
Reviewed April 21, 2020
Four Seasons is local to where I am, and I knew of a couple of other people that used their product and they were happy with it. I went and talked to them. I talked to one other company, but there’s nothing on Long Island that has a reputation like Four Seasons. So, I went with them and everything went well. They’re a little pricey but they did good. I did a 13 x 18 sunroom. I'm working on connecting it into my house, but Four Seasons' part of it is totally done. It was done well. It seems like a good product. They did everything properly, and they refinished the outside of the house nicely.
The only thing I didn’t feel was done 100% right was when they tied in the vinyl siding with the new stuff. A piece of the vinyl siding was broken. The carpenter that did that type of work for them said, “Oh, you know, when we come back to do blah, blah, blah, I was gonna fix that.” I kinda let it slip away. So, he didn’t change that one piece out for me. I didn’t even call them back and tell them, so it’s not really anybody’s fault but my own. But I'm sure it’s not too late if I choose to.
Reviewed April 20, 2020
We had windows done by Four Seasons and the interactions and quality we received were okay. Communication, when they were doing things, could be improved but other than that, everything went fine.
Reviewed April 14, 2020
I've known Four Seasons for a long time. I have my own business and they were one of my customers. I retired and I remembered them. I had them come over here and give me an estimate on what I needed. Everything seemed to be okay and it was reasonable. I had them install a three-sided life room. We attached it to the back of my house and it has three curtains that come down via remote. It has two skylights in it and has mood lighting. It gives shade and it's nice. I wish the price was half of it. But other than that, I was very satisfied with using Four Seasons. I’d use them again and I’d recommend them.
Reviewed April 11, 2020
Four Seasons has to look at their marketing because two days after I signed, I got an email saying 40% off. I overpaid but I could have gotten the service for less money. The room looks great and it’s beautiful but there are several hiccups along the way that they had to come back and fix. The room is leaking so they said that’s the seal and they're coming to fix that tomorrow. In the beginning, when they said the room was all done, it was leaking on the ground because the people who put it up forgot to put something in. The doors weren’t sitting on the track right, and locking and sliding correctly. They had to come back four times to get it right. When they took down the original room, they broke the light that was in there.
The people who laid the concrete did an amazing job and the tiles that they gave us were beautiful but then, they recommended to do something to the wall such as keeping our siding or if we wanted to do shiplap or sheetrock. They recommended that we ask the workers that are setting up the room. There’s obviously an additional fee if they wanna do it. So, I did that, and the workers that they hired to put up the room did a horrible job. They never fixed them. Now, the room is painted and I have to pay someone else now to fix it because the guys that worked for Four Seasons said it’s fine. I assume they didn't work for Four Seasons, but this is who they contracted to put the stuff up and recommended to do the exterior wall, and I was very unhappy with that.
Four Seasons is very forthcoming when you have an issue and coming to fix it. They didn’t do too much with the wall but with the racks, the leaks and the things not sealed as well as the doors, they are at least coming back and making it right. But I shouldn’t be having these kinda issues and for what I paid, they should be hiring workers who are getting paid enough that do a nice job.
Reviewed April 10, 2020
I’m happy with the product itself. It’s what we saw in their showroom. However, the installation was a nightmare. They don’t do their own installation. They do a subcontractor and the guy that they used did a real lousy job. He put the vinyl siding on the outside. He didn’t line it up with the existing vinyl on the house. I had to say something and he corrected it. He put the gutters on wrong where he cut into my house. Nobody does that. He gummed it up with caulking and it looked terrible. He was gonna leave it if I didn’t say anything. I also had to straighten a few things out. He rocked my chimney on the inside and it was all curvy. He also left a mess.
They told me the installation would be 7 to 10 days but the guy was here for a month and a half. It was ridiculous. He would show up one day and come back three days later for two days and then disappear. We have a little bit of rain but we had a couple of days that was just cloudy and he never showed up. He was doing another job. Once Four Seasons got my money for the kit, they kinda washed their hands off it. I had the one foreman call me up because something was missing out of the kit and he did help me out. When I complained to him about the installation, he did say something to the installer. I paid a stupid amount of money for this thing so I shouldn’t have had these issues.
Reviewed April 9, 2020
We used Four Seasons to convert an enclosed porch into a sunroom and it took them one day. It cost 20 grand and we got what I paid for. We didn’t use that space at all before, but now it's completely different.
Reviewed April 8, 2020
My boss told me about Four Seasons because we were ordering glass for the greenhouse for the first time. It has not been installed yet since the owner of the building is in Europe but the communication with the person from Four Seasons was great. Everything is perfect.
Reviewed Feb. 20, 2020
Four Seasons put windows on the second floor of the house, but it's not exactly what we ordered. It's not what we agreed to in the conversation with their guy. I made a mistake to not check the papers right away but I seated the guy and pointed to him that I wanted my windows on the second floor look like the same as the other new house. He showed me what they got. I told him I need my windows with the lining strip. And he told me it's gonna be exactly the same but they came in with a plain window. When they came in to install it and started taking the windows out, I was not home. We were in the hospital doing something. When I came, they already took the old windows back, and I told them the windows are not what we ordered.
I called the seller but there was nothing we could do because they already took the old windows. They've taken everything down. We're gonna pay because they already did what they did, but that's not what I ordered and that's not what I want. I expect what I paid for. My experience was the worst. On the same day that I called in, they could have told me the seller made a mistake and that they can change the window but they're gonna cost me $300 more. That's my decision to say, "Okay, go ahead and do it," but they never gave me any excuses and they never said anything about it.
I don't like the service they provided to me. I paid them because I got a balance open and they already took the windows out. I wanted to tell them to install my old windows, but it was gonna be a total disaster. So, I told them to leave them the way it is. I don't feel happy with what they did. I paid what we agreed because they took my money, but more than that, I can't recommend them for what they're doing to me. Maybe they do a good job with somebody else, but it wasn't good to me.
Reviewed Feb. 6, 2020
I paid for a $78,500 all glass sunroom with 21 ceiling double pane windows. It was completed approximately on August 8, 2019. Three months later, on October 13, 2019, approximately 12pm noon, one of the ceiling windows' inner pane was broken for no reason on a mild 70 degrees F. Sunny Autumn day with no one in the room. We heard the sound from the adjoining family room. What a tragedy if it felt on our heads! Four Seasons installer/vendor charged us $500 to install the replacement window 3 months later. One man job for 3 hours.
In the process of replacement, the worker broke the second ceiling window next to it. I sent the paid receipt to Four Seasons for reimbursement. Carrie ** wrote back and admitted that they offered "a 20-year limited lifetime warranty for glass breakage-for any reason". However, she claimed that the replacement labor and shipping charge would not be covered. She claimed the glass can break for all sorts of reason including expansion and contracting. Can you imagine the glass ceiling window broken and come down from the airport ceiling or from a hotel foyer? I call their glass window is a safety hazard. Besides, $500 a pop is a ripoff. I'm contemplating write to U.S. Consumer Product Safety Commission. So please don't buy glass sunroom from Four Seasons.
Reviewed Jan. 10, 2020
I purchased sunroom from Four Seasons dealer in Fullerton, California. Products was delivered on January 20, 2000. One of the glass panels broke and I send the picture of it to the dealer Ambiance Additions on September 5, 2019. Four Seasons Web shows the warranty on glass products are 20 years. The dealer told me that Four Seasons rejected to accept this damage as the warranty. Isn’t this a false representation on your warranty policy?
We are so sorry to hear about your negative experience, in replacing the glass. When an issue arises we at Four Seasons Sunrooms and Windows strive to deliver exceptional customer service and do our best to work with you on addressing the issue. Our Warranty Specialist will be reviewing your situation and reaching out privately to advise on the situation.
Thank you for your understanding in this process.
Reviewed Dec. 3, 2019
We bought a house that had a sunroom in the back. The glass there needed to be replaced and it was curved, special glass. There was a little stamp on the glass that says Sunroom on it and I tracked Four Seasons down. Their installers were great and their work was of excellent quality.
Thank you so much for this amazing review! We are so happy to hear that your replacement service went well. At Four Seasons Sunrooms and Windows, our goal is to exceed your expectations. Please feel free to share pictures with us at reviews@fourseasonssunrooms.com
Reviewed Dec. 1, 2019
We got a LifeRoom from Four Seasons where screens could go up and down. Their rep was knowledgeable and easy to work with. We enjoyed working with Four Seasons. Their work was of excellent quality.
We really appreciate your comments and for sharing your wonderful experience with others. At Four Seasons Sunrooms and Windows, we know that nothing is more important than creating a happy customer. We strive for 100% satisfaction and are delighted by your positive reviews. We really hope you love the LifeRoom and enjoy it for many seasons to come.
Please feel free to share pictures with us at reviews@fourseasonssunrooms.com
Reviewed Nov. 20, 2019
The installation was fine and the quality of output is so far, so good. It looks great. People and my wife like it. If they could move as quick as possible though. They were still supposed to come back 'cause they shipped a couple of punchless items, but we got quite a delay, so I'm waiting to hear back from them. They are to add another piece of trim molding and then do a little more cleaning and add some of the silicone.
Chris, we are so thankful for the 5 stars even though you were waiting for the final touches! It's always a delight when happy customers share their experiences. We would love to see pictures of you enjoying your space at reviews@fourseasonssunrooms.com
Reviewed Nov. 16, 2019
Four Seasons Sunrooms looked better. We had them do a replacement to a sunroom. The sales agent was accommodating. The installation people, the people who did came out and measured the site and gave us all the information we needed did a very good job, overall. I wasn’t expecting a great deal. I thought the old sunroom was fine, but my wife thought it wasn’t. I didn’t anticipate being bowled over by anything. I just figured I was gonna have to do it, so I might as well do it and get it over and done with. But it turned out that it’s actually very nice and I’m quite happy we did it. It was nicely done. We were out there the other day and it was cold outside. The windows are very nice, turnover.
Thank you so much for this wonderful feedback. We loved working on your home, and we are so happy to hear that you loved the way it came out. At Four Seasons Sunrooms and Windows, our goal is to exceed your expectations. Please feel free to share pictures with us at reviews@fourseasonssunrooms.com
Reviewed Nov. 5, 2019
I was in the market shopping around for some kind of covering for my patio and I looked at the cheaper options. Then I happened to get on the website of Four Seasons and I called them for a quote and to come and see what the options were. They sent a sales guy over, so we sat and talked. He didn't know much, but their manager came and we agreed to go along with this.
I needed financing in order to go ahead with the deal and part of the reason why I went with them was the financing option. Also, they told me that once I installed my LifeRoom, I would be able to get one year with no interest. Then, from the second year on to the total of 10 years, I'd pay the low interest rate. But when I called up the financing company the other day, they were telling me something totally different and that every payment I'm making so far is paying for all the interest. If I had known that, I would've reconsidered and I wouldn't have gone through with the deal. So they are charging me and this was not what they sold me on. At this point, I'm very unhappy and upset with Four Seasons. I had to call them and sort it out, but it was the weekend, so I'm planning to call them again today. I left them a message, so I'm hoping somebody reaches out to me.
Other than that, we're happy with the product. It's just that their service and the way they go about things are not very consistent. When you call, there's only one woman in the office there and there's not much follow-up from their end. They need more people to handle cases. And when I called the sales guy back, it was like he was done with it and it was now over to the manager and that woman who works in the office. It sounds to me like they need somebody who's got a little bit more patience, knows how to talk to customers and handle them, and not make them feel rushed. Also, they took some time to install because they were saying it was a busy season. Originally, they told me they would install on the early part of August, but it ended up being early September. So it was running into an event that I had planned in my backyard.
We apologize for any lack of communication on our part, thank you for bringing this financing issue to our attention, It has been sent in for review and someone will be contacting you soon to discuss the situation in further detail. When an issue arises we at Four Seasons Sunrooms and Windows strive to deliver exceptional customer service and do our best to work with you on addressing it. In the mean-time we hope that you are enjoying the Liferoom and there are no other issues.
Reviewed Nov. 4, 2019
Never received a call, never received a follow up to reschedule. Did receive an email stating that the matter would be looked in to. Over a week later- still nothing. Time to move on and notify other people that I don't know if they are good or bad- but they are incompetent in communicating.
Thank you for your feedback Mike, it is only with constructive comments such as yours that we can attain excellence. At Four Seasons Sunrooms & Windows, we are committed to exceeding expectations. We sincerely apologize for the communication breakdown regarding your appointment. When something goes wrong, we like to think we are quick to correct it. Sometimes there are things beyond our control but we believe with your feedback we will be able to be more thorough in finding a more appropriate solution when our Dealer Representatives are unable to commit to an appointment. We absolutely appreciate your time and apologize for the inconvenience.
Reviewed Nov. 4, 2019
I've known about Four Seasons for many years. I used to be a real estate appraiser and have seen their structures on other buildings. They helped me with a sunroom. The installation went very well and took one week, which was better than my expectations. Moreover, the quality of the product is excellent and I've not seen anything equivalent to it anywhere else.
Thank you so much for this review! We appreciate that you took the time to give us this amazing feedback. Here at Four Seasons Sunrooms and Windows, we recognize just how important this is. We love to hear than you are sharing the good news with your family and friends.
Reviewed Oct. 28, 2019
We had a big storm and had stuff come in the back. We had somebody fixing it and they gave us Four Seasons' name. The sales rep was very nice and friendly. We have a tree growing through the house so it was a very tough job. They gave us this big sell, which I didn’t like, about how wonderful the windows are. Then they gave us a ridiculous price. We kept saying no and they came down to half the price. I was told they were the best, but with them, one has to consider. The contractors were okay but not great. We had a couple of leaks and I'm waiting for them to get back to me about it because it has a lifetime warranty. I called them, but the one I always talked to hasn’t gotten back to me yet.
Thank you for your Feed Back Fran Everyone at Four Seasons Sunrooms & Windows is engaged in our mission to create happy customers and when something goes wrong, we like to think we are quick to correct it. Sometimes there are things beyond our control but we believe moving forward our communication will improve Please feel free to contact us at 1-631-563-4000 x231 so we can discuss this further.
Reviewed Oct. 26, 2019
Four Seasons Sunrooms installed the Four Track window/screen system on my covered porch. Everyone was very knowledgeable, helped with my design and were a pleasure to work with. The windows are of heavy plastic and can be stacked at top or bottom or removed completely to show only the screens. This system allows us to use room early spring, summer and late fall, no bugs. The installers were very professional and enclosure, including doors and some extra trim work, was completed in one day. This room has become a super addition to home. Thank you Four Seasons.
Thank you so much for this review!
Updated review: April 14, 2020
This review is a follow up to one entered on September 27, 2019 which at this point remains in the system. It involved repair of leaking glass ceiling windows in a 13+ year old sunroom installed in Delaware by Eastern Home Improvement (EHI). I have waited a substantial amount of time to file this report to be certain the leak repair has remained effective. Following are my final comments regarding the repair and repair process. Interested parties may read detailed comments in the initial review about the original problem and difficulties getting the repair work done.
The Consumer Affairs process was effective in obtaining a response from EHI. Several repair sessions were completed in the month of October to address leaks. Subsequent rainstorms revealed continuing leaks and it required several attempts to correct them. The room for now is leak free. Thank You. EHI also replaced a broken sliding door lock.
Comments about the nature of the work:
* The resealing of glass panes did not involve anything unexpected, i.e., removal of old sealant, cleaning of these areas, and reapplication of new sealant. No panes needed to be replaced. Glass edges parallel to the ceiling support beams did not get resealed, only the lateral cross support edges were redone with some wrap around at the corners. All panes on the entire roof were resealed in this way. Inside the room decorative covers (muttons) were removed and hidden fasteners were retightened.
Original Review: Sept. 27, 2019
Purchased a sunroom from Four Seasons in Delaware (Eastern Home Improvement, EHI) in 2006. We have greatly enjoyed the room, but encountered serious quality and service issues from the beginning. During construction they failed to properly install flashing where the sunroom roof butts against the house resulting in water leakage and damage to interior walls. EHI claimed leak and damage was caused by a pre-existing condition and refused to fix the problem. We hired a professional roofer who diagnosed, documented and repaired the leak. Costs were submitted to EHI for resolution.
In a separate incident during construction, EHI failed to prevent rain water from entering our home. Water made its way into both the crawl space and utility room area of our basement narrowly missing the finished area. It is now 13 years later and we now have water leaking in around several of the glass roof panels. This started about a year ago; leakage is intermittent and seems to be affected by outdoor temperature and wind direction. We began contacting EHI immediately, but it took months to get a response. In early 2019 we signed a contract with EHI to repair the leaks with cost based on an hourly rate. No guarantee of success was provided and we were told the employee who normally does repairs was off work for an undetermined time due to injury.
It will be October in a few days and we still have not been contacted to schedule the work. My calls to EHI have been met with deception. Their secretary once told me they contacted us to schedule the work, but we were not available. We received no such call and no messages were left with such information. I attempted to contact Four Seasons corporate offices. I was forced to leave voice messages during normal business hours and received no return calls. Calls to other Four Seasons offices in neighboring states confirmed that some Four Seasons businesses claim to actually repair leaks, but not in my area.
A review of customer complaints on the internet reveals many unhappy customers who have encountered similar problems getting leaky sunrooms repaired. I have identified very few other companies that are willing to repair Four Seasons sunroom leaks. None so far is located in my area. I recommend anyone interested in purchasing a sunroom think carefully before selecting Four Seasons as their contractor especially here in Delaware.
We are so sorry to hear about your negative experience, with one of our independently owned and operated dealers. When an issue arises we at Four Seasons Sunrooms and Windows strive to deliver exceptional customer service, sometimes there are things beyond our control but we believe that with feedback like yours we can work with our dealer network and make necessary communication improvements to come to quicker resolutions. We take your comments to heart and believe that with feedback like this we can achieve a better customer experience all around.
Thank you.
Reviewed Sept. 11, 2019
My husband and I decided to do business with Four Seasons. So I registered on the website with my contact information. About 30 minutes later a guy named Al ** contacted me to set up a consultation. After putting down a 7500 deposit in December and being told they would start in April the second week in April I was told the company was filing bankruptcy. At this point, I realized Four Seasons contracted us out to another vendor. I think it is very unprofessional because if I wanted to do business with someone else I would have contacted them. It's amazing now that the other company has filed bankruptcy. Four Season has nothing to do with anything. However, I feel you hold some responsibility because you had a relationship with this company.
Four Seasons Sunrooms and Windows supplies to independently owned and operated dealers/installers. Yes, Herrmann Bros did file for bankruptcy a few months back, and Four Seasons is too, like you, a creditor as well. We put a nearby dealer (who has been with FS for 30 years) in the former Herrmann Bros territory to assist with finishing the builds (wherever possible) for customers left behind by this former dealer. We hope the assistance from our Consumer Affairs Department has helped ease some frustration in this situation. You can always contact us
at ConsumerAffairs@fourseasonssunrooms.com for additional assistance.
Reviewed Sept. 8, 2019
We purchased 10 windows and now have issues with some of them, the installation was substandard and when the wind blows you can see the curtains move but they informed us that labor was not covered under the warranty. On some of the windows the silicone seal at the frame is coming off and for months now they have done nothing. What happened to my lifetime warranty? We spent lots of money thinking that we would not have to worry about windows and being on Social Security that was important. You can read all the reviews but just remember not all are true.

Reviewed Aug. 29, 2019
My patio room was constructed 11 months ago. Salesman and project manager were professional. Construction crew worked well. My issues have been the performance of the windows. The heat and cold felt is the same as my 26 year old double pane windows in the existing home. The catalog indicates a six degree deference on a sunny day. The demonstration with the heat lamp does not truly reflect the performance of the windows. The temperature in my sunroom is the same as outdoor. I have to close it off to the rest of the house as it heats the rest of the house. I had the salesman return to demonstrate the efficacy of the windows with the heat lamp set up but he did not have the bulb that demonstrated the energy.
I e-mailed the salesman and project manager after the visit to expressed continued dissatisfaction. That was one month ago. I received no response back. I resent original e-mail with additional complaints of board falling off where roof attaches to existing house and deteriorating cement on outside door step. I did this two days ago and have still not heard back. I am feeling this was a poor choice on my part which has not proven to be a good investment.
Reviewed Aug. 27, 2019
One of our windows has lost its seal. We were told the window was under warranty and would cost us nothing. Nine months and dozens of phone calls and still no window. We have even offered to pay for the window but no one will help us. There are too many reputable window companies out there. Avoid this one!
Thank you for your feedback Ted. Everyone at Four Seasons Sunrooms & Windows is engaged in our mission to create happy customers and when something goes wrong, we like to think we are quick to correct it. Sometimes there are things beyond our control and we are working diligently with our independently owned and operated Dealer to help get that window fixed.
Reviewed Aug. 27, 2019
I went and checked online and Four Seasons was a 5-star company. Then, when they came in to do the appraisal of what I wanted done, the guy was professional, so I went with them. Everything was fine with the sales rep. I got screens that are motorized and during installation, the guy who was organizing the rest of the workers, John, was really good. They were working on a hot day and they started in the morning.
to share pictures with us at reviews@fourseasonssunrooms.com
Reviewed Aug. 24, 2019
When I went down and I saw Four Seasons displays, they encouraged me to check out different ones in my neighborhood. They didn't give me peoples' names or addresses but I knew a couple of acquaintances who have had things put up. One of the four friends I went to had Four Seasons and they loved it. I had a Four Seasons room put on. I also had a 50-year-old patio enclosure that I had put up which had a fiberglass top and with lattice. Fire hazard-wise, it was by my insurance company. It was not a good structure to keep up. Considering that I was looking into Four Seasons, they were able to come up with the configuration to fit the flap that it was on so there would be no increase in taxes and configure it to my needs.
Being a senior, it was important that there would be no tripping or falling, so Four Seasons addressed everything. They raised the height so that I have access from my kitchen without a high step. It was the same thing for sliding doors and windows because I am an artist. Now I can see the whole backyard. Also, this house was built in 1856 and they took into consideration the age of the house so that it did not stick out like a sore thumb. That's a big thing if at a point I decide to sell. I wanted to make sure that it increases the value and not the opposite. That was something that I was surprised at.
The financing was a big plus too. That is one year without interest or payment. At the end of the year, which will be April, I would pay the balance owed and there would be no interest. In the meantime, that money stays in my account earning interest for May so that's a good thing. In terms of quality, the work met my expectation and 100 times more. Every time I had an issue, they came and fixed it. When I had a leak, all I had to do was call and they were here within two days. They kept coming until I was satisfied. I would recommend Four Seasons.
Reviewed Aug. 21, 2019
I live within two miles from the Four Seasons showroom and they are very popular. I just walked in there and they took care of me. Everything went very well. Their rep helped me out quite a bit when he came to the house. Then there were so many different stages of people that came before the actual workers. But their workers have been excellent and it was very good dealing with them.
The quality of work was very good. I had to have the glass changed but the basic structure was the same. There were four bases that had a curved piece and I never noticed it in the showroom, but all of my curved glass is wavy. There's nothing wrong with the clarity or anything else with the glass, but it's not as clean as just looking at a regular pane. But that might be inherent on the glass having to be curved rather than a straight piece. I was gonna go into the showroom and look at the ones that they have there to see if there were any difference. Other than that, my experience with Four Seasons was wonderful.
Hi John, thank you for your review. Glad to hear you had a great experience. In reference to what you mentioned about the curved glass seeming wavy the glass will not be as clear due to the nature of glass that is curved, it will cause a distortion or light haze, this is an indication that the glass is performing as it should. I hope with that information it puts your uncertainties at ease. Thank you for being a great customer.
Reviewed Aug. 18, 2019
From Lee, the salesman, to Janet, the operations girl up in the office, everything was beautiful with Four Seasons Sunrooms. I was gonna cancel but I opted to choose another room. At the time, I was in the showroom and they upgraded us with nominal cost. I was surprised and from that point in time, everything was really good. I had them install a sunroom with screens and windows on top of my deck, and Four Seasons did a fantastic job from the start to the finish.
We loved working on your home, and we are so happy to hear that you loved the way it came out. At Four Seasons Sunrooms and Windows, our goal is to exceed your expectations. Please feel free to share pictures with us at reviews@fourseasonssunrooms.com
Reviewed Aug. 15, 2019
Four Seasons was the only one who had what I was looking for in a sliding door. So, I purchased from them. Their sales rep was great then I had the door delivered and installed it myself. It was a little difficult and the drawing could’ve been better to explain what has to be done. But overall, it was manageable. I would recommend them.
to share pictures with us at reviews@fourseasonssunrooms.com
Reviewed Aug. 13, 2019
Four Seasons have been in business for a long time and they've had a good reputation. We had them do a screened-in sunroom and their sales representative was very professional and knowledgeable. The contractors who came for the installation were also very knowledgeable, professional, and hardworking. It took them eight hours to get everything settled and finished, and the quality of everything is very good. Using Four Seasons was a good decision all around.
We loved working on your home, and we are so happy to hear that you loved the way it came out. At Four Seasons Sunrooms and Windows, our goal is to exceed your expectations. Please feel free to share pictures with us at reviews@fourseasonssunrooms.com
Reviewed Aug. 12, 2019
My in-laws did some work with Four Seasons many years ago and they built a sunroom. And when we had some issues, we decided to go back to them since they were the original builders. Our sales rep was Armando and he was very nice. He told us what to expect and what we were going to get. He also told us the amount, so that we knew beforehand, and he told us what prep was going to be done. He even told us how much time the work would take. In the end, it wasn't very far off of from what he talked to us about the amount of time that it would take to install. Unfortunately, the installers came out for the installation in early June and it was a period where there was rain almost every day, and they can't work when it's raining. So we had to cancel for two days because the weather wasn't working for us. But that was the only snafu and it was beyond their control.
Other than that, it was a very good experience. We have a sunroom and there are three sections of panes. They replaced the top section because it was over 30 years and one of the glasses was beginning to leak. We're satisfied so far and there had been no problems since they installed the new glass. Their work was excellent and I don't have any complaints. I would also recommend that others use Four Seasons as well if that’s the type of work that they needed done.
Thank you so much for sharing. We here at Four Seasons Sunrooms and Windows strive to make every customer 100 % satisfied. Rain can be a total bummer when it comes to construction delays and we appreciate your support and understanding. We hope you continue to enjoy your room and please feel free
to share pictures with us at reviews@fourseasonssunrooms.com

Reviewed July 26, 2019
This is a terrible company. I have had to replace three glass windows that they installed because the glass fogged over. I am now on my fourth and last window that I am having to replace because it fogged over also. All four windows have been replaced and they have not stood behind any of their products. TERRIBLE SERVICE. AVOID AT ALL COST!!!!
Thank you for bringing this to our attention, Carl. We apologize for your recent purchase experience and would like to assist you. Be on the lookout for additional correspondence from our team.
Reviewed July 24, 2019
I purchased my sunroom in full in November 2015, it took 9 months, several phone calls, many lies and unfulfilled promises and a complaint with the Missouri Attorney General office for them to finish the job. The design I chose required them to attach to my home and my biggest concern was future leaks in my roof. The project manager Chris constantly reassured me that they would seal any openings to prevent water from getting in and damaging my roof. Well that was a lie. I now have leaks in my roof and am being told by the roofing company that the sunroom caused the problem and that it was not properly constructed. Now I have to repair a roof.
Hi Elaine. All feedback is important to us and we appreciate the time you took to tell us about your experience. We strive to provide excellent customer service and regret the experience you’ve had. We’ll schedule someone from our customer service team to contact you to form a solution.
Reviewed July 16, 2019
Dealer just told us that Four Seasons stopped giving him rooms on credit and he can only obtain them with cash only. We've paid over 60 percent of the contract cost and all we have is a foundation. He's obviously used our money for something other than buying the materials and is now asking us to float the final payment to him so he can get the room. WTAF. I've tried to call Four Seasons corporate headquarters and get told to work it out with the dealer.
Hi Lisa, thank you for bringing this to our attention. We sincerely apologize for any inconvenience you had with our dealer. We’ll schedule someone from our customer service team to contact you to form a solution.
Reviewed July 11, 2019
I have a Four Seasons Sunroom Conservatory that started growing mushrooms out of the decking at only 5 years old. I have written proof that I contacted them and their response was to get an herbicide. Can you believe it? Mushrooms mean moisture. I have continued to contact them while my sunroom was still under warranty. This company warrants nothing. Don't be fooled. They will blame everything on your installer and take responsibility for nothing. In the meantime your installer will go out of business because they warrant nothing. They have even hired a service to answer their calls and take down your information but no one will ever call you back from Four Seasons. Not ever. You might get an email. I have almost $70,000 tied up in this room that is only now 10 years old and has become unsafe to walk in because of the rot not to mention the leaks from the ceiling.
From photos they are saying the whole room needs to come down and the floor repaired/replaced but at my expense. They blame the problem on the installer but these installers have to be certified by them to install. I am not the only one with this problem. I had to pay $250 last year for another Four Seasons installer to look at the problem. Said the room needs to come down to make the repair at a tune of $18,000!!! But even he couldn't verify it was installer error. More money wasted as that installer no longer deals with Four Seasons either because they warrant nothing. And the glass warranty? Ha. Don't be fooled by that either. They may provide the glass but you will pay hundreds to have it installed. More than what the glass costs.
Anyone that gives this company a high rating is a new owner. Wait until the problems start and they will start. Nothing will be warranted. They now want me to spend $275 for another installer to come out and look at it. They should cover this fee and cover the repair. But the fact of the matter is this installer wants nothing to do with this situation either as per his email. He was already in my town for another repair and was going to stop by and take a look at it. Guess what? Never did. Terrible company and the worst investment I have ever made. There are no warranties.
Patricia, we’re sorry to hear about your recent experience. We sincerely apologize and would like to make it up to you. Someone from our Customer Care team will be reaching out with a resolution.
Reviewed July 8, 2019
It has been 13 weeks since we ordered our LifeRoom and we still do not have all the materials. We were told a ship date and only a few parts ship. The framing shipped, but no screens. The screens shipped, but no housing for them to go into. The contractor cannot do any work! I have called and left messages with the Four Seasons customer service and no return call. This is beyond aggravating since we have had to cancel graduation and holiday parties because of these delays. I have had an entire pool built in the time we have been waiting on the LifeRoom, which was the part of the project we were most looking forward to. Now we learn that the housings shipped but were damaged upon receipt and had to be returned, so it feels like we are going backwards. This experience with Four Seasons has been a huge disappointment. I would appreciate an actual phone call from anyone at Four Seasons to help address my issues and concerns.
Thank you for your Feed Back Jakae, Everyone at Four Seasons Sunrooms & Windows is engaged in our mission to improve customer service. When something goes wrong, we like to think we are quick to correct it. Sometimes there are things beyond our control but we believe with feedback as important as yours, diligently working behind the scenes to figure out how to assist in a situation must be met to assure positive experiences moving forward. We thank you for bringing this to our attention and strive to achieve a better customer experience for all.
Reviewed June 20, 2019
We wanted to have a new sunroom but we are still waiting for the building permit. The wait is not on Four Seasons' end though. It's on the city hall. Nonetheless, we've had a great experience until now. The value was reduced to sell this project to us and the difference will be very big. Four Seasons is really good. They seem to really know what they are doing. The representatives were professional and very good. They did their job. Four Seasons also did our windows and those were a breeze. We're really happy about them. The installation was really nicely done and the person cleaned before leaving so there was no mess.
Thank you so much for this review Sophie! We appreciate that you took the time to give us this amazing feedback. Here at Four Seasons Sunrooms and Windows, we recognize just how important this is. We love to hear than you are sharing the good news with your family and friends.
Reviewed June 19, 2019
I had a sunroom installed by professional home services out of Cleveland TN. The door was misaligned to the point it would neither latch no lock. The windows [2 out of 5] are misaligned where you have to lift one side to get them to latch and lock. I have contacted PHS via phone and e-mail several times and they promised to make the repairs. That has been over a month ago. My mistake was paying for the room in cash and taking people's word. Buyers beware.
Reviewed June 19, 2019
Four Seasons is locally located and I liked their price and their involvement with veterans. I also liked that everything is American-made. I bought windows and their salespeople were very professional. The installer was one gentleman and he arrived on time. He was neat, very professional, and went right to work. There were no breaks or anything like that. It was an excellent experience. They were very thorough and they were probably one of the best contracting companies I’ve ever dealt with.
We love to hear than you are sharing the good news with your family and friends. Thank you for Sharing this review.
Reviewed June 8, 2019
I like tropical plants so much but I didn't have the space anymore in my home, so I needed to expand my house. I hired Four Seasons to build me a two-story sunroom and the quality of their work is very poor. The salesperson was very pleasant but he misled us because when he came, everything sounded so great. We thought that we would have two extra rooms but this is not like a home place or living area. It’s just like a Florida room and when it’s winter outside, inside it’s also winter. Whatever is outside, we have inside. The salesperson even said that the windows are self-cleaning. They're special windows but I see outside the roof that there's more and more dirt. They're not self-cleaning, that’s for sure. So, we have to think about how to clean them.
If their work was better quality, I would love the sunroom. It’s very windy inside and you can see the moisture on the post window around where the frames are. And the worker put the tiles but the grout is missing. Many small things in what the subcontractor was doing were problematic. The person was scamming and wasn’t very nice, too. The salesperson also made us believe they could do it in six months but it took two years. And still, it’s like it’s not finished because the inspector for the electric things came over here and he didn't accept it.
So, we’re waiting to change that because we have illegal things in this. I keep calling Four Seasons but so far, it's still not done. They just took all the money I paid them. Other than that, I’m satisfied with the sunroom. Every person who will have a sunroom will be satisfied. After a while, you don't see it for the details and you’re happy because you're finally finished with it, the workers go, and you can use it. But we went through hell with these people.
Dear Hanna,
We at Four Seasons Sunrooms and Windows very much value your feedback and hope this information helps you to enjoy your Sunroom more.For better understanding, The windows do self-clean but, water has to hit them to wash away any dirt (the dirt does not stick to the surface like it usually might to glass because of the special high polished surface) if we have long periods of dry then the dirt will not wash off.
We always tell customers you must heat and cool these rooms like any other room in your house, heating and cooling are still required but the glass is highly reflective so you can still enjoy them in the summer and winter as thousands of people across the country have been doing for decades.
With your feedback we hope to clarify these misunderstandings moving forward so that you and others can enjoy their sunrooms to the fullest extent.Thank you so much for sharing with us.
Reviewed June 7, 2019
In the first meeting with Four Seasons, there was all the management. We exchanged our views and wishes. After that, they came and make the proposal, and we got in. They said it would be four to five weeks before anything happens. This was for the process of setup for the elements because they prefabricated things. But it actually ended up to be five months. In the end, some little things were changed. We just agreed to finish this all, shake the hands, pay the outstanding dollars to each other and make it all clear. Both had compromised things and there were no bad feelings.
Despite the delays, as with permitting issues some times there are things beyond our control, we were able to finish the job with no further complications.
We are excited to hear that there are no bad feelings as we value you as a customer and value your feedback.
We are certain you will come to enjoy your sunroom for years to come. and we are grateful to have you as part of the Four Seasons Sunroom Family.
Thank you.
Reviewed June 6, 2019
We decided to turn our deck with an existing roof into a four seasons room. Knowing that Four Seasons by Leisure Living in Lee's Summit, MO has been around a very, long time in this community we decided to go with them. We wanted quality windows and workmanship. The windows seem to be the quality we were after, but the workmanship was anything but quality. The project started 4 months after having us qualify for a loan, which resulted in an issue we were not happy about and we paid cash instead. The work took 3 weeks longer than it was supposed to and even then we were putting our foot down to get the job completed. This resulted in things being slapped up and us having to tell them we were not going to accept how things were being done last minute to try and get an acceptable product.
I, being the wife of the homeowners, had to waste hours at home, come home from work early, to watch nothing being completed --- young help sitting around while the foreman ran errands that should have been planned out the day before --- 2 hours of the foreman sitting in his truck in our driveway taking a break when he first arrived in the morning. The young help, may be 18/19 years old, messed something up that couldn't be corrected without a huge amount of work and the idea was that we'd just have to live with a jumbled up fix. I helped mud and sand nail holes to get the job over. I would guess five hours of work was a generous day. I won't continue with the nonsense. You get the picture for why I might be unsatisfied with the entire project. I could go on...trust me.
Alas...the job is done. The 2018-19 winter we spent trying to figure out why so much cold air was coming in the sliding glass doors and watching water drip out of the soffit in front of the door. The soffit was not existing prior to the addition. This was added to the roof. We now have a brown stained soffit that is warping from water not properly draining into the gutters. We should have contacted the business early on, but we were exhausted from the experience. Once we did it reminded us of why we had dragged our feet to do so. The project manager responded slowly, eventually forcing me to go into the store and speak to someone.
When I shared all of my frustrations the owner and marketing coordinator seemed surprised by what I had to say. The owner also didn't seem to care or maybe he didn't believe me. He went and made a phone call to the project manager who didn't manage the job well to begin with, so that was little help. Now they were going to send someone to take a look. The man who came out we had met before because he had been the one to complete the job last minute upon completion --- he figure out why our sliding door was bowed at the floor. Something I had to repeatedly point out to the project manager to have looked at before signing off on the job. This person finally made it out and figured out our door was missing parts and had some other important aspects on incorrectly which allowed cold air in.
As far as the soffit and roof --- the roof was original so it is our problem. Never mind the soffit was added by Four Seasons. Never mind they are suppose to be the professionals and should have brought this to our attention PRIOR to starting the project or ANYTIME during the job so that we could have dealt with it properly as the construction was taking place (Interesting note: I read a review from a man in KC who had issues with his gutters and said something similar). We would have paid to have it properly built --- if the existing roof was the issue. A soffit was added so we assumed the design would be so that it was left for us without problems.
At this point, we have been left with the impression (when someone communicates with you) that it is our problem to fix and parts have been ordered for the door. So...to say this is NOT WHAT WE EXPECTED for the price of the sunroom and from a company that has been in business for years is being kind. I would appreciate this company standing behind its workmanship and we want to warn anyone else who cares to look for reviews before moving forward. If you get the right person to do the work then you will likely have a room you are happy with, but if he is not available, then you have sufficient info to make your decision. Communication is horrible. I mean the worst. They tell you they have their own people who do the work, but those people hire their own help and it was very sketchy on our project.
In the end my husband is going to probably be the one tearing the soffit off and fixing the leak problem. Due to the fact that communication is so poor, I can't be certain how this will end. We are sorry to say this was our experience, but hope it helps others. We have been patient and given Four Seasons every opportunity to make things right and prove they care about customer satisfaction. That is why my review has been written months after the job was "completed." There is no joy in publishing this.
We are so sorry to hear about your negative experience, with the installation. When an issue arises we at Four Seasons Sunrooms and Windows strive to deliver exceptional customer service and do our best to work with you on addressing the issue. We take your comments to heart and believe that with feedback like this we will be able to improve, Thank you.
Reviewed May 17, 2019
We had Four Season do my windows, and the frame, the metal and glass. The quality of their work was pretty good. They fixed all of those that leaked. They cleaned up the old one and then they put the new one in. They knew what they were doing. It was a good experience.
Luigi,
We loved working on your home, and we are so happy to hear that you loved the way the windows came out. At Four Seasons Sunrooms and Windows, our goal is to exceed your expectations. Please feel free to share pictures with us at reviews@fourseasonssunrooms.com
Reviewed May 11, 2019
Four Seasons' product was unique and different from other companies. And I liked how it was all set up. I have a beautiful relationship with my sales rep. Any problems that I have or any questions that I have, he answers my call with no problem. He finds a solution for me right away. The installation guys were quick and efficient. The shutters on my shed is a cool product and a lot of my friends have asked me about it and some are fascinated about it.
We really appreciate your comments and sharing your wonderful experience with others. At Four Seasons Sunrooms and Windows, we know that nothing is more important than creating a happy customer. We strive for 100% satisfaction and are delighted by your positive reviews. Please feel free
to share pictures with us
Reviewed May 10, 2019
Pros: Looks okay. Cons: Poor installation, no parts & service documentation, phone run-around for service, no list of local contractors and service companies. Although I would still appreciate written documentation re all warranties and support available to me in Amarillo, as well as phone numbers of who to contact, I devoted many more hours of troubleshooting and assume I now understand the design of the door without any Four Seasons Sunrooms help. I find it incomprehensible that Four Seasons Sunrooms sold me this add-on sunroom attachment without details re to the door and windows with listed parts, replacement suppliers, and never addressed the leak present at installation. I see no available process to resolve contractor issues and replacement contractors, such as the initial installer going belly up.
I'll be spending even more money in the next few weeks with a roofer and soffit installation contractor to try one more time to resolve the leak since 2011. Four Seasons Sunrooms may not have a goal to ensure customers have a properly installed sunroom with the additional information to allow the customer to service the room and replace worn parts, but I do. I want to thank Four Seasons Sunroom for nothing other than continually leading me down an endless hopeless path. Your service is deplorable.
Hello Richard
Thank you for your feedback, it is only with constructive comments such as yours that we can attain excellence. At Four Seasons Sunrooms & Windows we are committed to exceeding expectations and we only want to leave a project with happy faces. We are glad you are happy with the product and with your help strive for 100% customer satisfaction.If you require additional information feel free to contact us at Service@fourseasonssunrooms.com
Reviewed May 4, 2019
We gave a requirement to Four Seasons and asked them to build up a sunroom for us. They did the design, and they helped us select the components, the build-up, and to apply all kinds of certificates. The follow up lady, Janet, was really responsible for staying on top of everything. So far, everything is wonderful. My wife is happy and I’m very happy with the experience.
We really appreciate your comments and sharing your wonderful experience with others.
At Four Seasons Sunrooms and Windows, we know that nothing is more important than creating a happy customer.
We strive for 100% satisfaction and are beyond Happy with this positive feedback.
Please feel free to share pictures with us
Reviewed May 2, 2019
I’ve had two project with Four Seasons and my experience with them is not that good. They are redoing my deck with composite material instead of the wood that was there. Initially, they said the project would take a week or two and it has been over two months, it’s still not done. They do not show up, I would call them and he’s like, “Yeah, we’ll be there tomorrow.” They don’t come. I call again, “Yeah, we’ll be there next week.” They don’t come. They’re terrible. The workmanship was pretty shoddy. It was not what I expected. I had to tell them to redo stuff so many times. Up to this day, there’s things that are wrong. They’re not gonna fix them. They got most of the money already, so they don’t care. I thought they were a good, professional company but not to the regular homeowner like me.
Thank you.
Reviewed May 1, 2019
I have called 7 days in a row & left several messages---they never return your call!!! I tried to fill out a form for contact, I get two calls to give me a free estimate, I ask to be transferred to customer service, left more messages---no return phone call.
Everyone at Four Seasons Sunrooms & Windows is engaged in our mission to create happy customers and when something goes wrong, we like to think we are quick to correct it. Sometimes there are things beyond our control but we believe moving forward our communication will improve and we are working diligently to resolve the response issues. Records show that multiple attempts including emails were sent in attempts to return your calls.
Further correspondence was sent to the email provided with this review.
We hope to improve communications. Thank you for your feedback as we understand the issue and are consistently striving to do our best.
Reviewed April 30, 2019
The sales guy that came showed me the product. We went through everything they had to offer, saying that they would do this and that. He was a good salesman. I had Four Seasons do a porch. I wanted to make like a closed sunroom with windows. They just put a sliding door for me and four big jalousie windows. It looks great.
There were a couple of leaks, however, that when it rained, water came in. They had to come back a couple of times. It happened one time after so I voiced my displeasure. It hasn't happened again, but I monitor it. I'm hoping that it doesn't happen again. The screen door, on the other hand, was loose, and it would pop off the track. So they had to come a second time to fix that, too. I told them that it shouldn't be that way. And then one of the screens that I haven't even opened, I noticed now, is ripping. It's a little flimsy a little bit. For the amount of money I paid, I'm not 100% satisfied. Although it looks beautiful, even the sliding door, and the locks sometimes get jammed. So I have to press the button on the inside, so that the door can move. Sometimes, it gets jammed and won't close, so I have to press it manually. Shop around, see if there are other better quality stuff. I expected better.
Thank you for your Feed Back Jason, Everyone at Four Seasons Sunrooms & Windows is engaged in our mission to create happy customers and when something goes wrong, we like to think we are quick to correct it. Sometimes there are things beyond our control but we believe moving forward our communication will improve. Please feel free to contact us so we can discuss this further.
Reviewed April 25, 2019
When Four Seasons first came out many years ago, we had a unit done and we were satisfied with them. We used them again when we replaced that unit and when we had to replace that with another one. The windows started to leak on the last one but that was after 25 years. They replaced all the glass on our unit, so it has newer glass now except for the doors because I wanted the frame to be the same. The salesman was pleasant and their customer service was good. The girl in the office was also really outstanding and she always answered my calls. The installation of all the new windows took about a day, which was really efficient, and the installer was good. The hardest part was the weather but so far, everything is holding up okay. It's better now because before, I didn't have tinted glass so the sun was really beating down on us. But the real test will be in the summer to see if it's a little cooler. All in all, I would recommend Four Seasons.
We loved working on your home, and we are so happy to hear that you loved the way it came out. At Four Seasons Sunrooms and Windows, our goal is to exceed your expectations. Please feel free to share pictures with us.
Reviewed April 23, 2019
ZERO INTEGRITY - DO NOT USE OR LOSE. Four Seasons Sunroom of Denville, NJ. FIND A DIFFERENT COMPANY BEFORE YOU REGRET IT! Four Seasons creates leaks and leaves after cashing check! Hope you do not make a terrible decision to use this store who STICKS IT TO YOU, cashes the check, and runs to hide. Tried my best for to work it out with them and this post and the other 100 posts I will continually make is now what it has come to for us. Plus I will file a lawsuit!!! Long story short. Four Seasons of Denville, NJ was paid to do a routine re caulking of our sunroom roof. Now the roof leaks, and it never did before they did this work.
I begged Chuck to come do a touch up - that would probably have taken 1/2 hr. Now have leaking roof, due to POOR CRAFTSMANSHIP, and a company NEGLECTFUL company of FOUR SEASONS SUNROOMS. I now have a leaking sunroom and a company with no integrity to do a touch up to fix what they caused. I have email chains BEGGING FOR A SIMPLE TOUCH UP!!! And am happy to speak directly to anyone who is considering using these folk. They DO NOT STAND BEHIND THEIR WORK!!! Reply to this post and I will send the email chain to anyone who needs it! Be careful as they have no integrity and just not worth it to use them as they do not stand behind issues that they cause due to doing their work wrong - even after they were paid in full to do it! Regards, Michael ** in Randolph, NJ.
Everyone at Four Seasons Sunrooms & Windows is engaged in our mission to create happy customers and when something goes wrong, we need to look into what happened to see where we can assist in correcting it.
Chuck at Creative Remolding in Denville NJ is an Independently Owned and Operating Dealer, who has over 20 years of experience working with Four Seasons Products. He has the reputation of working diligently to resolve service issues and this feedback surprises us.
Please feel free to contact us so we can discuss this further. We take your comments very seriously and will be looking into the matter for more details.
Reviewed April 23, 2019
I like the structure of how the rooms looked with Four Seasons Sunrooms and they ended up helping me with a LifeRoom. The overall quality of work was good and the only thing that made me a little nervous was that when I met with the representatives and I told them I would think about it, I was called back two days later by a guy that was gonna come out and see us, and they gave me a bit of a hard sell. They explained everything well, though, and the service provided by the contractor was awesome. It was done well. We had some issues after the initial install, but he came back immediately and fixed them.
Thank you so much for this review!
Reviewed April 22, 2019
My family had a sunroom built through Four Seasons roughly 15-20 years ago. The sunroom is now in need of several replacement windows etc (no surprise given its age). We have been trying to get Four Seasons to come out in order to do repairs and replace the needed windows for the past YEAR. We have called dozens of times and spoke to countless representative. Four Seasons has cancelled roughly half a dozen appointments. We are handcuffed here, because the original sunroom was installed by Four Seasons using their equipment. Will continue to contact Four Seasons to try to give them our business but unfortunately we have zero faith in them at this point. Wish we had gone with a different sunroom company to begin with.
Thank you for your Feed Back Ryan Everyone at Four Seasons Sunrooms & Windows is engaged in our mission to create happy customers and when something goes wrong, we like to think we are quick to correct it. Sometimes there are things beyond our control but we believe moving forward our communication will improve and we are working diligently to resolve issues in areas without proper coverage Please feel free to contact us at 1-631-563-4000x231 so we can discuss this further.
Reviewed April 22, 2019
I saw an advertisement for Four Seasons and when we were in the area out in Suffolk County, we noticed that that was where they had their headquarters. So, we stopped in and looked at some of their samples. They had a unique room that suited our house and it was kind of a no-brainer that we had to hire them because this was the only type of structure we were looking for and I didn’t see it at any other place. Working with their reps was a nice and relaxed experience. It all worked out and there was no pressure. We were happy with the service and everything they did. The quality of the job was good, too. So far, the sunroom has held up well and we like it. It's an added room in the spring, summertime, and a little fall. We could sit in the back under the construction and it's very nice. I'd recommend Four Seasons and I'd go back to them if I want another project.
Thank you so much for this review! We appreciate that you took the time to give us this amazing feedback. Here at Four Seasons Sunrooms and Windows, we recognize just how important this is. We love to hear that you are sharing the good news with your family and friends. Please feel free to share pictures with us.
And let us know if there is anything we can do for you in the future.
Reviewed April 21, 2019
People came in to my house to make presentations on their windows and I asked them to demonstrate to me that the heat wouldn’t go through the glass. A couple of them made different presentations which did not really satisfy me. But when the two Four Seasons reps came in, they did demonstrate that the window would keep the heat out. So I figured, if it keeps the heat out, it would keep the cold out. That was why I decided to go with them. The sales reps were also very professional and my interactions with them were very straightforward and pleasant.
It was a lot of money though. It's gonna take a long time to get the money back out. But I wanted to have some kind of a confidence factor that at least I was doing the right thing instead of just putting in a set of contractor windows. It would’ve been certainly a lot cheaper to do it that way. Nonetheless, the experience with Four Seasons was very satisfying and I would recommend them. They installed the windows and the quality of the work seems to be good. The windows were what I ordered and the contractors were very polite and professional. They went about doing the windows with the minimum of disturbance to me. So it was a very pleasant experience to have it all done in one day.
We really appreciate your comments and sharing your wonderful experience with others. At Four Seasons Sunrooms and Windows, we know that nothing is more important than creating a happy customer. We strive for 100% satisfaction and are delighted by your positive reviews. Please feel free
to share pictures with us.
Reviewed April 20, 2019
My parents had Four Seasons Sunrooms & Windows build a sunroom for them years ago. I got involved because my mom passed away and now I am in charge of their affairs. The sunroom was leaking constantly and it was too hot or too cold, so I had them come out to see if they could fix it. $25,000 was a lot of money for them to replace the glass, but we didn’t have a choice. So, they did the glass all the way around and it is newer. But if I knew then, I would've told my parents not to get a sunroom because they're gonna pay whatever they paid for and years later, they're also gonna pay $25,000 to replace the glass. It's not worth it.
Still, the sunroom is working. The worst part is how hot it got in the summer, but the tenants told me that there are no more leaks and that it is not as hot in there now as it was before. The type of glass they replaced the old ones with was a little better and there hasn’t been any issue so far. There was one right after the replacement, but they came out and fixed it. Once I got through to the contractor or whoever it was that actually got to work, they were responsive, but the office seemed to have a little problem for me to get them to respond. The last time one of the tenants told me there was a problem, if I called the office, I didn't get the same response. But once I got directly with the installer guy, he called us right back. He showed up and he talked to the tenant, and he fixed whatever it was.
The overall quality of the work was very good and the sunroom looks like new. The glass is new and it did what it was supposed to do. Four Seasons' rep explained the difference with the new glass and he showed us how the heat doesn’t go through. I thought it was just a sales talk, but it is working the way he described it. The tenants also told me that they felt like the installer was fine and that the installation went fairly smooth. The installer dealt with them the whole time and they texted back and forth with each other to coordinate the work, so there was no problem.
My experience with Four Seasons was very educational from the sales process, but it cost so much money and I couldn't do anything about that. There was also something with the billing because they put me on with GreenSky, their finance company, and it seemed like they had some issues. They started collecting right away before anything got done and I already started making payments but it was only for half. Then they added the other half. It was a little convoluted but it wasn't that miserable. I called GreenSky to get to Four Seasons and they got me to them. All in all, I wouldn't recommend Four Seasons because it costs way too much money for anything like that. If I would've knocked down the sunroom, it would've cost me just as much money. So, in retrospect, now that I see what happened, I would never get a sunroom ever.
Thank you for your feedback, it is only with constructive comments such as yours that we can attain excellence. At Four Seasons Sunrooms & Windows we are committed to exceeding expectations and we only want to leave a project with happy faces. As with all things in life, as time moves on there are modern advancements made to replace older inferior versions. Consistent care and maintenance will result in the increased lifespan of a product but everything ages. We replace cars when they breakdown or see too many miles, we upgrade our phones every two years for the most current advancements. There have been many advancements made with the products with Four Seasons and we truly believe the investment is worth it. We are glad you are happy with the product and with your help strive for 100% customer satisfaction.
Reviewed April 19, 2019
Richard **, a licensed professional builder in Columbia SC, just completed our 16’ L X 12.5’ D screened porch. The quality of construction and materials used is matched only by his attention to detail! My new porch is integrated seamlessly into my existing home. During construction friends and neighbors came by and one has already had him quote their porch. I myself had many quotes done and his was in line and very fair. He simplified the construction terminology into plain English, and did so literally from the ground up, as I had a limited understanding of how a project of this size works. He leaves you with a good picture of what going to happen at various stages and what the finished product will look like.
Drawings were done, permits obtained and a restrictive HOA addressed. County inspector commented he never has issues with their work! Every custom design idea we had, from recessed interior/exterior lighting to roof pitch and door type and placement, amongst others, was discussed in detail and integrated seamlessly into the project. When dealing with Rich, and his professional construction team, you will have confidence in the project from beginning to end. Please feel free to contact me for questions or photos.
Thank you so much for this review! We appreciate that you took the time to give us this amazing feedback. Here at Four Seasons Sunrooms and Windows, we recognize just how important this is. We love to hear that you are sharing the good news with your family and friends. Please feel free to share pictures with us.
And let us know if there is anything we can do for you in the future.
Reviewed April 16, 2019
Service after the sale is terrible. I have a cracked window on my Four Seasons sunroom and cannot get an answer from anyone at Four Seasons as how to go about ordering a replacement window and finding a service contractor to install it. The phone calls and messages are never returned and the corp. phone number is answered by a third party answering service who promises that someone will be in contact with me soon.
Reviewed April 12, 2019
Saw the advertisement from this company on television back in March of 2018. Their product was appealing to my wife and I and we submitted for a free quote. Representative came out and quoted us 38k for what we chose to have done and told us it could be financed through them but to leave a 10pct deposit to initiate the project. We agreed. We were contacted by Hermann Bros X. Construction in Green Acres Florida and they began the process of applying for the permit. Once the permit was received and approved we were told in Dec of 18 that we would need to pay them in full to begin the project.
After telling them that the salesperson who visited us initially said we can finance through them they told us that they don’t do that and also didn’t accept American Express. We paid in full using a different method. We were told that the project would begin in January and should be finished within two months. They came and busted up all of our tiles in the area for the room and eventually laid concrete.
We were told that they would order the room and return. No one returned for some time and I attempted to contact Hermann Brothers and received no responses. Finally got through to someone and they told me that they would get back to us. Two weeks passed and no return call. We remained several times and also received no response.
Reached out to the Four Seasons and over a course of a week left four messages, two emails, spoke with a rep who said that they couldn’t get anyone who handles this matter and would get a callback and no one has returned any messages or calls. I am currently out 38k dollars as it appears the contractor has gone out of business and I have a busted up backyard and the Four Seasons apparently doesn’t back their products. Legal action now appears to be my only option.
Reviewed April 11, 2019
I added this sunroom on our existing deck and the company in Lincoln Ne was quacks and I didn't know this of course at the time. They took forever to install and I contacted the main headquarters for help and all they did was go back to the idiots in Lincoln Ne which then didn't do anything but added more charges to the account. It has leaked since day one and this spring it flooded the room in an overnight rain. I today finally got someone to come look at it and they recommend that we tear it all down and rebuild it back up, as the foam gaskets were not installed in the windows to keep it from raining in during the construction of the sunroom. This has been a nightmare in hell since day one, and the Four Seasons company did not stand behind me at all during the bad construction and complications that I had with the contractor. Very disappointed in my room but Love the concept.
Reviewed Feb. 22, 2019
Overtime the drywall under the windows stated rotting out, the dealer we had purchased from has since gone out of business so we brought in a different Four Seasons contractor to look at the issue. He showed me all the things they did incorrectly such as the flashing on the sill is angled in toward the house forcing the flow of water into the wall and they had caulked the weep holes shut on the window. He says it has probably been leaking into the wall since day one and pulled some dry way out and found the frame is rotting. To repair the issue he needs to take the whole sunroom down and rebuild it with a estimate of over $15,000! After spending tens of thousands of dollars for a sunroom now we need to pay a huge sum to correct the poor workmanship of Four Seasons installers.
We want you to know that here at Four Seasons Sunrooms & Windows we strive to deliver excellence on every project. Please note while trained and authorized to install Four Seasons Sunrooms and Windows Our Dealers are Independently Owned and Operated and install issues are different than product issues. We appreciate your feedback as it is only by acknowledging the issue can we move forward in preventing them in the future.
Reviewed Feb. 21, 2019
Updated on 03/02/2019: I was pleasantly surprised to be contacted by Maryland Sunrooms after my last review about the System 8 glass roof leaks. I was told that they will be back in touch to get me scheduled. That was a week ago and no words since. After false promises that they will be back in touch twice since last year, I am very discouraged at this point. Is there another local representative that can help me? Will Four Seasons send a national representative to take care of their customer. As an architect, it is difficult to recommend a product that has unreliable follow through.
Original Review: Our Four Seasons Sunrooms System 8 glass roof and window continue to leak periodically even after we engaged the Four Seasons local installer to come and reseal our glass roof leaks. Since I am now using my sunroom as an art studio, my valuable paintings are impacted by water leakage either after some rain but mostly after snow thaws. I have tolerated for many years and am now very frustrated. I don't know who to turn to at this point. Will Four Seasons, as a reputable nationwide company, stand behind their top-of-the line products and make sure that I can use my sunroom without worrying about any water leaks?
We at Four Seasons Sunrooms and Windows appreciate your feedback.
While operating with a network of Independently Owned and Operated Dealers we entrust them to uphold the Four Seasons Sunrooms and Windows excellent customer service standards.
Maryland Sunrooms has over 20 years of experience working with Four Seasons Sunrooms products and We are glad to see they attempted to remedy your situation.
However, we have no control over their scheduling and we are always willing to attempt to repair any communication breakdowns that might occur. If you are still having issues, we can look further into assisting in the matter. Just give us a call.
Reviewed Feb. 18, 2019
They keep calling from (631)563-4000 and you can hear them talking and joking with each other instead of leaving a useful message. I wanted to buy from them, but how can I do business with a company like that? Other time they just hang up, obviously not wanting any inbound telephone calls to actually talk to a prospect.
Thank you for your feedback John, it is only with constructive comments such as yours that we can attain excellence. At Four Seasons Sunrooms & Windows we are committed to exceeding expectations and creating happy costumers. Thank you for letting us reach out to you and giving us another shot to see if Four Seasons Sunrooms and Windows is right for your Project.
Reviewed Jan. 26, 2019
The person Four Seasons sent to our house to do an estimate on enclosing our porch with glass and screen was arrogant and nasty. He ended up not even giving an estimate. I sent a copy of his nasty letter to us to Four Seasons two weeks ago but have not gotten any response from them. We live in Alabama like the lady in Florence, AL that might be served by the same installer. Do not bother with this company. Their products are out-of-the-box stuff not designed for installation in existing framework.
We are sorry to hear about your negative experience. We recognize that our Dealers are independently owned and operated But want you to know that here at Four Seasons Sunrooms & Windows we strive to deliver excellence on every project. We’d like the opportunity to discuss this with you please call us and let’s see if we can fix these issues for you.
Reviewed Jan. 16, 2019
Four Seasons Sunrooms are top of the line, and probably the best quality of anything out there. The problem is when the glass leaks or breaks and the warranty period is over. Good luck finding a glass shop or a dealer to replace the bad panels. If they didn’t install the sunroom in the first place, they’re not going to touch it. You will have to purchase the replacement glass directly from Four Seasons and take the risk of installing it yourself, or finding someone knowledgeable about the installation within a two hundred mile radius. Prepare yourself for a very grievous material, shipping and labor cost. In the end, you will question if even having the sunroom at all was a good idea.
In our attempts to find the records of your Four Seasons products, we are unable to locate same and believe this is due to your room being older than fifteen years. We would like to learn which product you purchased, the year you purchased it, and if you recall the dealer’s name; this will enable us to find your records. Once we know this, we can assist you with replacement product and its installation. As a manufacturer, we warranty what we produce. Shipping costs and the labor to install it, as you mention correctly, are not covered under our warranty.”
Reviewed Jan. 2, 2019
We had an outside patio that had a roof over it. It was exposed on three sides and we wanted to enclose it. We first looked at some architecture whatnot who would actually give us a plan for doing it. Then I learned about Four Seasons, which turned out to be much less expensive. Dealing with their salespeople also went very smoothly and we were very satisfied. Customer service was all positive. We enclosed the area and it’s where I have my office now. We had to wait a long time because they had to lay down a concrete floor and they insisted that it had to dry thoroughly before they could install the sunroom. But it seemed perfectly reasonable, and we were willing to wait easily. We were happy to wait. The sunroom was done a long time ago but it has held up very well with no leaks. I’m very satisfied with it.
Thank you for giving us the opportunity to close in your patio for you, Niel! We hope it's been working well as an office space for you. If there are ever any other additions you'd like to make to your home, just give us a call.
Reviewed Dec. 30, 2018
Four Seasons was handy in Anchorage, so I got a sunroom from them. They had a great sales rep and they brought a crew here from Anchorage to install the sunroom. I was impressed by their craftsmanship and speed. Also, the rep stuck to his bid even though he had some cost overruns. I am very satisfied with my new sunroom and if I have to do it again, I would use the same people.
Thanks for giving our team a chance to install your sunroom, Tom! We wanted to make sure you got a consistent price even though a couple of areas ended up being slightly more expensive. You're welcome to contact us again if you're thinking about making any more additions!
Reviewed Dec. 29, 2018
When we went down to the showroom, the sales rep showed us the glass and the glass ones they had that took away from the heat. We had a screened-in porch and Four Seasons took the screens down and put the windows up and extended it out about three feet. They did a wonderful job. The guy that did all the labor was the best one because we have no problems with our sunroom. We had the sunroom done back in 2011, and Four Seasons had to come out to replace a glass for us. They have good product and service.
Replacing your screened-in porch with a closed glass surnoom was our pleasure, Joy! We love hearing how happy you are with the final product and how well things are still going after all these years. Please give us a call if you ever need anything.
Reviewed Dec. 28, 2018
We have a pretty large sunroom attached to the house. When Four Seasons designed it, they did an atrocious job of aligning the sunroom with the guttering. We have 6-inch gutters on our house and the sunroom has 4 inches, but they didn't mesh the guttering system. So, we've had a little bit of flooding which is not what I call good workmanship. If they knew ahead of time, which they should, when we were drawing out the sunroom, then they should have said, "There's going to be a problem with your guttering and our sunroom." At least we would have known ahead of time. If they're going to be meshing something in like we did, then it should be clearly understood if they could do it properly and not have to Jerry-rig things.
I contacted customer service through their workman Jerry and I didn't get anything satisfactory from him as he was stuck with what they had. I certainly didn't get anything from calling management either. With the rain earlier this year, we had quite a bit of water coming in on our sunroom which ruined the rug. Jerry came out and he said he'd never seen it before, which did not make us happy. The other issue I have is that the heating/cooling unit they have is the same one used in motels and it's pretty darn noisy.
We are so sorry to hear about your negative experience, with the gutters not matching correctly. When an issue arises we at Four Seasons Sunrooms and Windows strive to deliver exceptional customer service and do our best to work with you on addressing the issue. We take your comments to heart and believe that with feedback like this we will be able to improve how this can be handled in the future and corrected moving forward. Thank you. Please feel free to contact us at 1-631-563-4000 ext 231 so we can discuss this further.
Reviewed Dec. 27, 2018
There are 4 panels on the exterior of the sunroom that have damage to them. I am having quite a difficult time locating anyone to help or at least the panels to replace them myself. We recently had a ton of rain and now, leaks. The floor is wet, carpet pulled back and a tarp around the sunroom. I very much need to know how to get the replacement panels. Everything else is fine. I want new panels, not a whole new room! All that it seems is that they want us to buy a new sunroom. No. Fix this one!
When something goes wrong, we like to think we do our best to assist in correcting it. Sometimes there are things beyond our control but we believe moving forward our communication will improve and we are working diligently to resolve service needs. Please feel free to contact us at 1-631-563-4000 ext 231 so we can discuss this further. It is only when we have a true understanding of the situation, that Four Seasons Sunrooms and Window can offer assistance to our local dealers for 100% customer service excellence.
Reviewed Dec. 27, 2018
My neighbor had some work done and she recommended Four Seasons. We had a 20-foot x 10-foot sunroom installed. The installation took two weeks and it went smoothly, but we had a couple of very minor issue. Most of the details were worked out, but not all of them. We didn't realize until later on that the level of the floor would be an issue. The drainage was a little bit of an issue as well. It takes a lot of maintenance. But other than those two things, we were okay with the product. We would not be opposed to using Four Seasons again.
Les, thank you for the sincere review. We're happy that you're pleased with the product, but if you think there are things that still require attention such as the floor level and the drainage, you're very welcome to contact us again so we can take another look at things. Hope you'll let us know if you need anything else!
Reviewed Dec. 26, 2018
Four Seasons Sunrooms has a good reputation and product. The sales rep was the head of the company here, so I knew he was working with my neighbors. I asked him to stop over and I had them put a three-season sunroom for me which they competed in two weeks. The contractors were very professional and I had a great experience with Four Seasons. They did a good job. I enjoyed it very much and I would recommend it to anyone.
Your recommendaiton is much appreciated, Bill. Thanks for getting our attention while we were working on your neighbor's house -- word of mouth is very important for our business, and we were very happy to get a quick two-week project done for you, too. Give us a call the next time you're thinking of making an addition!
Reviewed Dec. 25, 2018
People should check out Four Seasons. The boys who did the sunroom knew what they were doing. They went right at it and got it up in a little less than a week. It was a great job.
Thanks for recommending us! We hope you've been really enjoying your sunroom. We'll be here if you ever need a hand with anything else.
Reviewed Dec. 24, 2018
I couldn't be happier with Four Seasons. I’ve used them a number of times and every time I’ve done it, the project has turned out well. The workmanship is great and at the end of the day, when the crews that they bring on site leave, everything’s picked up and put away. There'd be no trip or fall hazards, and all the things that you would expect on a work site that sometimes are not delivered would be there. I can’t say enough good things about them and that’s why I have used them. In fact, they’re starting a project for me tomorrow.
They’ve done a sunroom, a pergola, a garage conversion, and solar for me. They’re also about to start another solar on my son’s house. So, that’s been over a number of years that I’ve dealt with them and they’ve been excellent. I’ve never had a trouble with something, like you always do on a project, and they’re there instantly to repair an issue or make sure it’s good. And the contractors I had were the same people. They have their own license and they installed the product as well as do the other work. So for me, it was just another feature in terms of how we were doing our house.
It honestly means a lot that you've chosen us for several different products, Fred -- thank you so much for all your support. We can't tell you how much we appreciate you choosing us not only for your home's projects, but for your son's home, as well. If you two ever need anything from us, be sure to let us know and we'll get it taken care of.
Reviewed Dec. 23, 2018
I went to one of these places where people advertise what they have and I walked into the Four Seasons booth. I wanted a sunroom, although I already had one, so that was easy. But it was very confusing because the contractor that they hired, Joshua, was the supervisor in charge of the work and he was a hustler. He even claimed that he was becoming a manager over there. One of his men, though, did superior work and I worked mainly with him. But Joshua kept putting other things onto my bills and getting things confused.
Joshua overcharged me by $13,000. When I found out about it, I got a lawyer and we went to court, and the court agreed that he owed me that money. That was back in 2013. He paid $2,200 a couple of years ago and $300 two months ago. He has been to court a number of times and owes a lot of court charges that keep mounting up. Fortunately, my attorney is pursuing him without charging me. They’re going to court again soon because Joshua would not let people know what he owed. He signed a contract to pay me $50 a month, but he never does. This case is still going on and he’ll be dragged in again. This time, Joshua is supposed to do a deposition on exactly how much money he was, where he makes his money, and what kind of contracts he has. Also, he is supposed to submit his bank account, but nothing made any sense. He’s a really slimy person and he keeps changing his address.
Other than that, I like the sunroom and Sean has been very good. But before I recommend Four Seasons to someone else, I would need to know who the contractor was and what his reputation is. I’m satisfied with the final product, but I’m very unsatisfied with the process. It was a terrible process and we’re still in litigation.
Thank you for your feedback, Norman. Everyone at Four Seasons Sunrooms & Windows is engaged in our mission to create happy customers and when something goes wrong, we like to think we are quick to correct it. Sometimes there are things beyond our control. We are glad you are happy with the product and with your help strive for a more vetted process and 100% customer satisfaction.
Reviewed Dec. 22, 2018
The guy that owns Four Seasons went to high school together with our oldest son. We knew him, so we got our sunroom done by Four Seasons. We liked the quality of their work. I would recommend them to anybody.
Thanks for the great review, Francis! Be sure to let your son know that we appreciate him suggesting us to you. Let us know if you ever need anything.
Reviewed Dec. 21, 2018
This is the 30th year that I’ve done business with Four Seasons and this time they changed the glass in my sunroom. They told me that the glass would be self-cleaning. So far, it’s okay and it has been cleaning itself. It took them three days at the most to complete the job and for what they asked for, they did a good job.
Thank you for giving us the chance to install some new glass, Manuel! The technology we use means you should have little to no trouble keeping it all clean. Be sure to give us a call if you ever need assistance in the future.
Reviewed Dec. 20, 2018
There was a place not too far away that was selling sunrooms and I have admired the idea for some time. Then, a friend had a friend who installed them. The sales representative from Four Seasons put it up for me and he communicated. He was at a distance a lot over the phone, but when the time came to put it up, he did it very quickly and smoothly. The quality of work was excellent. The experience was great and I’m quite happy. It's one of the best things I did for myself and my house.
It's great that you decided to get a sunroom of your own, Darby! Thank you for writing us this review and complimenting our service and product. Your support means a lot, and if you ever need a hand with anything else, we'll be here for you.
Reviewed Dec. 19, 2018
The house that we bought already had a sunroom but it was kinda all messed up and didn't look good. I think it was because of time. I wanted to redo this and Four Seasons can make the same sunroom that we already have, so I decided to go with them. They tore off the old one and rebuilt another one, and they did good. When I have problems, the rep sends somebody back right away. I would recommend Four Seasons.
Thanks for choosing us when deciding to redo your sunroom, Mae! We're very happy to hear that the new one is worth all five stars. Give us a call if you ever run into any more issues -- we'll take care of it as soon as possible.
Reviewed Dec. 18, 2018
Four Seasons was always the best. They have a good product and I would recommend them to anybody. I had good luck with them myself and I don’t know what I would do without my room. My porch was an open area that's about 12x10 and I had them close it in. So it made a room and I had the hardwood floors put in. The quality of work was excellent. In fact, it’s the best I could have ever gotten. I made a Miami room out of the space and it's pretty. I spend an awful lot of time out there because it’s open. I can see out and see the sky. It’s a happy place because I have colors like you’ll find down on the island. I like things like down on the East Coast. The sales representatives I dealt with were also very nice.
We're happy that we got to help turn your open porch into a sunroom, Karen! It's great to hear that the quality of our work is still shining through. If you ever need anything at all, please let us know and we'll make sure you're taken care of.
Reviewed Dec. 16, 2018
Four Seasons was awesome and we were very pleased with the experience. We had insulation done up in our attic and in our walls, and the quality of their work was excellent. My husband very much liked the contractors. The sales rep we had dealt with was very good and professional too.
We appreciate the kind words here, Jeanie! Sounds like your insulation is holding up well. If you or your husband ever need a hand with anything else, feel free to let us know.
Reviewed Dec. 15, 2018
Four Seasons had installed a sunroom into a private home in Chester and I wanted a sunroom as an addition put on my home. I wouldn’t have had anybody that was any more professional and do a better job than what they did. I could have gone to someone else that was doing sunrooms at the time. I had been involved in another transaction that I got out of because they were not up to the quality and the standards that they should have been as a business. I changed and withdrew my contract from that company and I went to the Four Seasons Sunrooms. The reps were very helpful and their price was competitive. They came out and did everything.
They were very considerate and they showed their appreciation for the business I have given them. I’ve had the sunroom for a couple years now and I love it. Everybody that came along says they love what I’ve done to my home and that it is so cozy. This is like a little sunroom dining room for me. I was very, very appreciative of Four Seasons' work. I'm satisfied with the price that they charged and their quality of work.
It means a lot to hear that you've been enjoying your sunroom so much over the past few years, Bonita! We love hearing how impressed your guests are with the addition, too. Don't hesitate to give us a call if you ever need anything else.
Reviewed Dec. 14, 2018
The whole experience with Four Seasons was perfect. They were wonderful from beginning to end. The contractors that came and the workers that did the construction work were top-notch. They did a meticulous job. The room that they built for us is wonderful. It’s been a few years now and it's still perfect.
We're extremely happy to hear that the whole process was convenient and enjoyable for you, Evelyn! Thanks for taking the time to write us an excellent review. We'll be here if you ever need anything else.
Reviewed Dec. 13, 2018
Four Seasons Sunrooms provided a glass front, and then, we closed our back porch to make a sunroom out of it. The sales guy came out and checked on it. It took him a day to do it. He seemed to have a pretty good knowledge of their product. The installation team was all right and they answered my questions. We had a couple of places that needed to be adjusted, so we worked that out as well. The work they did seemed to be pretty high quality.
Thank you for letting us help with your sunroom on your back porch, Howard! We hope you're still completely satisfied with our product. If you ever need any assistance or want to have something checked, you can contact us and we'll make sure it's taken care of.
Reviewed Dec. 12, 2018
My husband and I were coming through Hickory. We had talked about a sunroom. We had a screened-in porch and I liked it, so I really wasn’t interested. But that particular day, we came through Hickory, North Carolina, and we saw Four Seasons there. We went in and we met them. They were super nice people and got me interested. We made an appointment and they came out and we were sold. The contractors did a good job, they were efficient and quick. Everything was fine and the room looked good.
We’ve had a wonderful experience with our sunroom and we’ve recommended it. A couple of other people have had sunrooms done. But we are having a problem right now. The plastic that’s down next to the floor is beginning to break and crack in several places around the room. And we don’t know exactly what to do about it. But we’ve certainly enjoyed the sunroom. It’s been wonderful and we were glad that we did it. We’ve been quite satisfied. We changed from a screened-in porch to a sunroom. I liked the screened-in porch, but I like the sunroom better. So, we were really pleased with the whole experience.
Thanks for deciding to give us a try, Johnnie! A screened-in porch is always great, and we do everything we can to enhance what's already great about your home and make it even better. As far as the issues you're experiencing with the plastic, we encourage you to contact us as soon as possible so we can make sure the problem is resolved -- we want to make sure you're taken care of. Hope to hear from you soon!
Reviewed Dec. 11, 2018
Four Seasons came out on a Saturday because that was the only time I could meet them. Most of the other companies didn’t wanna talk to me but Monday through Friday, from 8:00 to 5:00. The rep from Four Seasons did an outstanding job. He had his tablet and showed us what the covered patio was gonna look like after it’s completed, even adding a patio and pergola. He gave us a few options and he was very helpful. Two walls were already in the covered patio, so they just had to do two walls with sliding doors going out to the patio that we added later. The quality of work is excellent. I would recommend them.
We appreciate the review, Bobby! We always want to make sure you're well informed throughout the entire process, and we're happy that you had a good idea of what the finished product would be from the very beginning. If you ever need anything else, please let us know.
Reviewed Dec. 10, 2018
Four Seasons put on the sunroom, and the quality of their work was good. The workmen were nice, too. However, I was not really pleased with the quality of the materials they used from the windows down. It was bumpy. It was a plastic or whatever it was. I have been thinking I need to recover it or do something. The sales representative was fine. The only problem is when he was describing how the sunroom was going to be, and he said the roof will be really slanted, but it is not. He even used the motion of being really slanted and going down, but it is not all that slanted. So, water accumulates overnight.
Hi Gayle,
Thank you for your feedback, it is only with constructive comments such as yours that we can attain excellence. At Four Seasons Sunrooms & Windows we are committed to exceeding expectations and we only want to leave a project with happy faces. We are glad you are happy with the product and with your help strive for 100% customer satisfaction.
Reviewed Dec. 9, 2018
I was looking on how to make a porch develop into a solarium and I saw something that looked like what I was interested in. I ended up making calls and signing up with Four Seasons. I only had one little problem with the contractors and they came right out and worked on it. Four Seasons does great work and I’m very pleased with the result.
We're happy to hear how pleased you are with the final product on your solarium, April! If you ever come across any more issues, feel free to contact us so we can get the situation resolved. Thanks for taking the time to leave us such a great review!
Reviewed Dec. 8, 2018
We’ve had a very good experience with Four Seasons. I had them build a glass sunroom on the back of my house and then several years later, I had them come back and enlarge it. The only issue we had was I had them put a skylight in one half of the sunroom, and they have since started leaking. Four Seasons came out uncountable times and re-caulked them, and just can’t stop the leak. Then this last visit, he finally decided it was where the roof was attached to the house and had my husband caulk that. That did cure the worst of the leak, but it did not cure the entire leak.
This weekend, we just had 3 inches of rain on Thursday and Friday and it did not leak one bit in here, and I was tickled. One day later after the rain stopped, the sun was out, blue skies, in here it starts dripping. So, what’s happening is there’s Styrofoam inside the roof, and we think that it is leaking somewhere, and water is getting into that Styrofoam, and it doesn’t drip down out of the skylight until the Styrofoam gets completely saturated. Other than that one issue, which it’s still not solved, they are very professional, nice and they do excellent work. They have a really good quality product and that I’d do it again in a heartbeat.
Thank you so much for all the kind words, Pat. We've tried our best to get that leak fixed, but it sounds like it's still giving you trouble, and we're dedicated to finding a solution for you. Please contact us if you still need help -- we want to make sure you're taken care of.
Reviewed Dec. 5, 2018
I went in Four Seasons with a friend of mine who was buying a sunroom. I saw the kitchen makeup in the offices there and I decided to get that done. In fact, my friend and I talked about getting things done together. Four Seasons' people were very nice and very helpful. They were attentive and they got back to us when they said they would. The guys who did the countertop for me also did a beautiful job. The electrician was okay but he had a little bit of a problem because he got the wrong switch, but he was able to fix it. The mess was kept to a minimum, too.
I was satisfied with the way the sunroom looked and the way it acts. But it took almost seven months to complete. I was expecting it to be done in three to four months but the supplier of cabinets sent in damaged stuff that couldn’t be used and he did it twice. Four Seasons was dealing with somebody in Alabama and long distance sometimes doesn’t work. They need to check suppliers and put pressure on them to be attentive to the needs of the job. I would advise them as well to lock in a time situation with the providers that the project has to be finished by. There is also a need for a better selection of vendors.
Joe, thank you very much for complimenting our company. It's frustrating to hear about the issues with the supplier, though, and we apologize if that affected your overall experience. While we have faith in all of our vendors, we're not always able to control every aspect of their shipments. That being said, we'll work hard to make sure a situation like this doesn't happen again, and we want you to know that we're here if you ever require any more assistance.
Reviewed Dec. 4, 2018
We got the whole sunroom from Four Seasons added on to the house. The sales reps were really good. They talked to us about every step and how much it would cost to do the sunroom. If we asked them about anything, they sat down with us and talked to us about everything that what was gonna go on with the product. We wanted to go with them since the price was decent and we wanted to get the sunroom as soon as possible because we had the kids we were adopting. It also worked out very well with the contractor. I was home at the time and I watched every step that they did. The quality of the work they did was good. I will recommend Four Seasons to people if they wanna have a sunroom added on.
We're happy to know that we kept you totally informed throughout the whole process, Ted. We completely understand that there will be lots of questions, and we'll always be happy to provide you with a thorough answer. We hope you and your little ones enjoy your new sunroom!
Reviewed Dec. 3, 2018
We have had a wonderful experience and are very satisfied with everything that we’ve had done through Four Seasons. We had new windows put in the whole house to replace the very old aluminum windows that were put in in the 50’s. We also put on the sunroom, which we’ve really enjoyed, and then the gutter helmets because we don’t have to clean them. I had a very good experience dealing with Four Seasons' reps as well and their installation crew did great. We are done remodeling now, but if something would arise that we would do additionally, we would definitely call them.
Your recommendation means a lot, Jan! Thank you for taking the time to write us a review and let us know how satisfied you are with your new windows. Let us know if there's ever anything we can do to earn that fifth and final star.
Reviewed Dec. 3, 2018
I researched different companies that would be able to install and create a really beautiful sunroom for us. Price is always important to us and Four Seasons was able to negotiate down to a comfortable price. Also, I received communication from other people who used them that were very satisfied with their work. Moreover, the type of windows and doors that they offered were very helpful. They were gonna put in high-end glass and it is very high quality. Their people came, measured and refitted the entire sunroom in the house. After the installation, we had a couple of issues with the door not closing correctly. Because we live on the East Coast where it can be hot and then cold, it is not a big deal during the summertime. But during wintertime, we recognize that we have air coming through the door.
It took a few times for them to come out and when they finally came the fourth time, the technician readjusted the entire door. I asked the guy why he was moving the door and I was told that it was not put correctly. I asked a few questions and he answered them which I understood exactly. However, I was surprised as I was charged for the labor and for him coming out and doing all that work. I do not think I should have been charged because the job was not done right the first time. Nevertheless, the sunroom is beautiful and the contractor did a fantastic job.
Luis, thanks for letting us know about your satisfaction with our product. It's disappointing that you were having issues with your door, but we're happy that we could get that repaired so that no more cold winter air comes through. Please give us a call if you ever need a hand with anything else.
Reviewed Dec. 2, 2018
I have always been told that Four Seasons' sunrooms are top of the line. And, I also knew of their quality. So, I went over to where they were. The sales representatives from Four Seasons were very nice and informative. They came and helped me pick out a little sunroom. The contractors came and built the sunroom, and I stayed away. The whole process took five days, and they were fast. The sunroom was very nicely done. I liked it. Its overall quality is excellent. Also, when they left, it was clean. I would recommend Four Seasons. I have another sunroom that was a different company, and you could see the difference in the two. Four Seasons' quality and product is definitely better.
Thank you for writing us a review! It sounds like we lived up to our reputation and met all your quality needs. Enjoy your sunroom and let us know if you ever need a hand with anything.
Reviewed Dec. 1, 2018
We have this condo complex and some of the condos have Atrium windows. One of my neighbors used Four Seasons to replace her Atrium window and she was satisfied with them. So, I got them. The sales rep was very helpful and told me what I would need. But he was in training and should've had an assistant with him and he didn't have one. He measured incorrectly and someone else had to come back and re-measure. But the first sales rep gave me a less price because of what he measured and Four Seasons honored that price.
They put three big windows and I have the silhouettes that I needed to be taken down. The installer told me he would take them down for me and not to worry about it. And he did take them down, but when he put them up, they haven't been right since. I should have had someone else do it. Also, they didn't clean up after themselves. I have been noticing a little bit like my paint is chipped where they put the windows in and I'm getting a little bit of a draft coming in. So, I have to call them. They're gonna have to check to see whether it's the breeze that's coming through and hopefully, they won't give me a hard time. Other than that, I was satisfied. I have no problems with the quality of the windows and the company itself was great.
Thank you for your feedback, it is only with constructive comments such as yours that we can attain excellence. At Four Seasons Sunrooms & Windows, we are committed to exceeding expectations and we only want to leave a project with happy faces. We are glad you are happy with the product and when something goes wrong, we like to think we are quick to correct it. Sometimes there are things beyond our control but we believe moving forward we will work diligently to resolve the draft and clean up issues. Please feel free to contact us at 1-631-563-4000 x125 so we can discuss this further.
Reviewed Dec. 1, 2018
We had the Wright Brothers come out and give us a bid. We were looking for a sunroom at our place. Since the Wright Brothers do sunrooms and other construction stuff, they have used Four Seasons Sunrooms for us. The people sent out by Wright Brothers were fabulous. They followed through with everything they said they were gonna do. They were there on time to do the work. They even worked all day long in the dead of winter, no less. They just have a strong work ethic.
And then we had an interesting situation where they had to make it fit. We’ve got a window where they kind of had to work around with some bricks and stuff. But they weren't happy with how it came out. Rob, the owner of the Wright Brothers called and he told me that they're not happy with that, so they're gonna come out, and they're gonna make it where it’s acceptable for them. And so they came back out and did whatever they needed to do to make it even better than it was before. We didn’t even ask for them. They just did it on their own. Overall, I highly recommend Four Seasons and the Wright Brothers.
We appreciate your review, Kye! Every Four Seasons contractor holds themselves to a high standard, and we're happy to know how hard this team worked to make sure that your window looked as good as possible. Your recommendation means a lot, and if you ever require more assistance, just let us know.
Reviewed Nov. 30, 2018
We went over to Four Seasons' store and looked at what they had. Their salesperson there was really good at keeping all kinds of information. We thought about it, then we went back there and ordered. Their reps were really good at explaining everything and they had good salespeople there. We had the sunroom done and we haven’t had any problems whatsoever. It’s perfect for us because it’s exactly what we wanted. It’s at the back of the house and the roof is really good. We don’t worry about the insulation out there because the windows are really good at keeping the heat in.
The quality of work was perfect and the construction went great. We had a little bit of a problem at the very beginning in the way that we wanted it, its layout, and the plans that were done. The city had changed how you could build and how close it is to the road. It was out by an inch or so, so we ended up redoing them. Then the city called us back and said that we can do it the way we wanted it to do the first time. All we had to do was to show up at the city meeting and if any of your neighbors contest with it, then we can’t. But if they don’t, we can go right ahead. I knew none of my neighbors would show up because they don’t really care for it being half an inch closer towards the road. It was a little bit of a pain at the beginning, but we had to go to those meetings. But it worked in the long run.
If Four Seasons would have told their people about the zoning things, then we wouldn’t have the first blueprints done up that way. But it worked out not too bad because we had them, and they did a new one, and we went back to the original anyway. We got what we wanted in the end. We have animals, so the room makes it really convenient when you let them out in the morning to do their thing in the backyard. If it’s a lousy weather, the floor that’s on the bottom of the sunroom is easy to clean up. The room is positioned in the right spot, where most of the breeze goes through during the hot weather in summer. The screens and windows were perfectly placed on one side and you can open them and you get a nice breeze all summer and fall.
In the wintertime, the windows are really good as it doesn't get that cold. Even though the sunroom is not heated, it’s still quite comfortable out there. However, we noticed when the snow gets really high, it slides off the roof and there’s nothing to protect us from it coming down. We had a near-miss one time. We’re letting the dogs out, then one of the snow came off the roof. Now that we know all about it, we know how to keep the snow off that roof. But that’s the only concern we have. We’re outside of the backyard all the time. We can see if snow is collecting up there and we have a thing that can pull the snow off the roof. Other than that, we love the sunroom and it works perfectly.
Thank you for the detailed review, Vincent! We're really pleased to know that our entire team, from sales to our reps and installation crew, took great care of you during the process. It sounds like your sunroom has been serving you well throughout all four seasons, and if you ever need anything from us, we're just a phone call away!
Reviewed Nov. 29, 2018
We signed up at the trade show and then somebody from Four Seasons contacted us. The salespeople were very pleasant and on time. They explained everything and came with a good price. They subcontracted the work out and I was so-so with them. The contractor was nice and the first day he came, I thought he was gonna install because I was off the whole weekend. However, he said he gotta see what he gotta do and they were gonna ship everything. Then, he would look at the stuff when he gets there on Monday, make sure it’s there and then, he would come back. We had company out that weekend and we had a pile of garbage in the back. We had sharp metals and I had young kids running around. He was nice enough to put the top over it and cover it with some ladders but there were still shards of the aluminum stuff around that I was worried about the kids stepping on, though nobody ever did.
He was there on the first day of the installation by himself and he did as much as he could. He put a temporary wall up, and the back room was quite open but I had a plywood wall there. I was hoping it wasn't gonna rain. Everything was installed and then, they all came back the next day. They had to come back a third day which was kinda okay but the communication aspect was missing.
While I was on vacation for two weeks, I got the sunroom guy banging in the backyard. He came back for one day to install the gutter. It was also kinda weird because he left around 3 o'clock each afternoon and I thought about his work ethic. People travel but if you work, you work until work time and then your travel time is extra. It's the way I was brought up. When he came back on Monday, he was here for an hour or two and he could've stayed on Friday and finished stuff. Nevertheless, the quality has been good so far although I was a little disappointed in the construction of the roof. When it rains, it's hard to hear back there.
Thank you so much for this review! It is only with constructive comments such as yours that we can attain excellence. At Four Seasons Sunrooms & Windows, we are committed to exceeding expectations and we only want to leave a project with happy faces. We are glad you are happy with the product and with your help, we will advise on proper install etiquette, as we strive for 100% customer satisfaction.
Reviewed Nov. 28, 2018
When I was looking for windows, I went on the computer and one rep of Four Seasons Sunrooms most likely read my memo and they contacted me. I noticed that that rep was down the block from me so I gave them a shot and got from them the double hung window. I’m contented with the windows they gave me. I was surprised and I’m very satisfied with the quality.
The person who I worked with was very helpful. He showed me a lot including the options on windows. And he showed me one that was suitable for me, for what I was looking for, for the replacement. In the beginning, I was a little worried but I was surprised. The gentleman that put the window was very good. He cleaned up after whatever he did, and I was very satisfied with it. If a friend or anybody is looking for windows, I’ll definitely recommend them to Four Seasons.
It was a pleasure working in your home and We are glad to see that you were happy to choose Four Seasons Sunrooms and Windows.
Reviewed Nov. 27, 2018
The ad that Four Seasons had was nice and their sales people were nice. I enjoyed the interaction with them. Their people came when they said they would and cleaned up after themselves. They did a good job. My sunroom is lovely. It’s very high-quality and water-tight. I would recommend them.
Thanks for choosing Four Seasons Sunrooms and Windows when deciding on a sunroom. Lana, we couldn't be happier to know how pleased you are with the finished project. We hope you're able to create lots of wonderful memories in your new room!
Reviewed Nov. 26, 2018
When we got a built-in patio from Four Seasons, they came to Woodward and measured it and gave me a quote right away. My only problem is I have a screen door that broke and I asked them to come back and help me fix it, but it’s never been fixed. But despite that, I’d still recommend them.
Thank you so much for this glowing review.
Please call us at 631-563-4000 x234 to see if we can help get that screen door looked at a repaired. Four Seasons Sunrooms and Windows strives for 100% customer satisfaction and we would love the opportunity to try and help
with getting you the service you need.
Reviewed Nov. 25, 2018
It went fine with Four Seasons. They did my sunroom and we had a couple of issues. One of the doors wouldn't open and had to be readjusted and the screen through one of the doors kept coming off due to a screw blocking it. They came back and repaired them. So, we have no problems. But I called Four Seasons about a month ago and nobody ever returned my call back regarding the Amana Heating and Air Conditioning. That was really weird. Other than that, the work was very good.
We loved working on your home, and we are so happy to hear that you loved the way it came out. At Four Seasons Sunrooms and Windows, our goal is to exceed your expectations. We apologize for the breakdown in communication in regards to the heater, All heating and cooling units are third-party options and any issues should be taken up with either your local installer or the manufacturer of the unit itself. We hope this information is helpful.
It is wonderful to see and share our new Four Seasons Family's beautiful rooms.
Please feel free to share pictures with us at reviews@fourseasonssunrooms.com
Reviewed Nov. 24, 2018
We met with a salesperson from Four Seasons Sunrooms and he told us that we get a 20-year warranty. He went through the whole entire thing, and it’s in the email, and we were promised certain things. And then we said yes, and we would go and follow with the project. Then he had gotten it all wrong, and they wouldn’t honor the 20-year guarantee even though we had it in an email. We were very disappointed with the customer service aspect of it. And we’ve already decided that if and when we’re doing a remodel and there will be more atriums put in, we will not be using Four Seasons.
We had met with other atrium companies, and we even had told them we were not gonna go ahead because we had agreed with Four Seasons. Four Seasons gave us a small discount, which honestly did nothing because that’s not what was promised to us. We were looking to make sure of the durability of the product. We are very dissatisfied with Four Seasons Sunrooms.
Thank you for your honest feedback. While your issue was an isolated incident in which a salesman was incorrect about the warranty information moving forward on the reglaze of your room. We at Four Seasons Sunrooms and windows were proactive in correcting the mistake and verifying that all parties involved including your board members had a clear understanding of the correct warranty information and repairs before moving forward. We take your comments to heart and believe that with feedback like this we will be able to improve the overall satisfaction when working on a misunderstanding and coming to a fair resolution.
Reviewed Nov. 24, 2018
I filled out an online form to request information from a few window vendors locally and Four Seasons was the first one to call me back. We talked to a few different companies and we had a few different people come and give us an estimate. In the case of Four Seasons, we kind of connected with the salesperson. David gave us some new ideas that the other vendors didn’t and they were better ideas. Overall, we kind of liked what he had to say and what he brought to the table. Also, they would do new construction while a lot of places would only do replacement windows. We got a set of new windows, including a custom-made window, and they did some construction to widen the space where we could put in a bigger window than we previously had. The installation crew did wonderfully and we're very happy with the work.
Dave is grateful for your trust in moving forward with us and the kind feedback of your experience. We are so happy that you choose to be a part of the Four Seasons Sunroom and Window family and look forward to have the opportunity again any future projects for your home.
Reviewed Nov. 23, 2018
I purchased from Four Seasons a long time ago but I wasn’t happy so I didn't bother with them. But for a few years, I kept looking at certain things that I wanted. Four Seasons is pricey but I've always wanted their product. I wound up having someone come years later and he was more of a top manager. So he took care of me and was a little bit more accommodating to me for my needs. That was how I decided to go with it. He also made some suggestions that made sense. He has been doing it for years and he was very knowledgeable.
When the contractor came in, he was very nice. But his work ethic could have been a little bit better performance. The process was a bit lengthy and laid-back. Being a former contractor, I was watching and I thought it was gonna take long even though they were getting paid by the job. I think they could be better. There’s also not a lot of information online for winterizing, should the springs be down. There was one point that the piece came off so the screen was going back and forth and I wound up fixing it myself. But everything else is great and I loved it. Everyone who came to see it loved the patio too.
Thank you for the sincere review regarding your experience, Roberto. If you ever come across anything that requires attention, such as the screen issue you mentioned, you can contact our customer support line at 631-563-4000 x234 and let us know what needs to be fixed -- that way, we can take care of it as soon as possible with no inconvenience to you. Your support is very much appreciated, and we hope you'll give us a call whenever you need a hand!
Four Seasons Sunrooms & Windows Company Information
- Company Name:
- Four Seasons Sunrooms & Windows
- Company Type:
- Public
- Ticker Symbol:
- SUNRDEP
- Year Founded:
- 1975
- Address:
- 5005 Veterans Memorial Highway
- City:
- Holbrook
- State/Province:
- NY
- Postal Code:
- 11741
- Country:
- United States
- Fax:
- (631) 563-4010
- Website:
- www.fourseasonssunrooms.com
