Fisher and Paykel Reviews

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About Fisher Paykel

Established in 1934, Fisher & Paykel Appliances designs, manufactures & markets a range of innovative household appliances developed with a commitment to technology, design, user friendliness and environmental awareness. The company has factories in four continents with sales in over 60 countries totaling a turnover of over $1Billion.

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Fisher Paykel Reviews

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    Page 4 Reviews 240 - 440

    Reviewed Nov. 30, 2015

    A few short years ago I bought a new F&P fridge. About 12 months outside warranty it stopped working. The technician told me the failure was so serious it would be cheaper for me to buy a new fridge. Which I did. Foolishly I bought another F&P (I was still laboring under the delusion it was a good brand.) That fridge stopped working three months outside the warranty period. The technician (from F&P) tried to fix it once and failed. Tried a second time and failed. By this time I had been without a fridge for days. He then tells me he will have to "send way for parts" and that might take "a few days". In the same breath he tells me he's not quite sure what's wrong with the fridge. "Could be the compressor as well." I told him to forget the whole thing. I bought a new fridge. You can bet it was not a Fisher and Paykel. (Both fridges only ever had light use by the way.) Caveat emptor..

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    Reviewed Nov. 17, 2015

    We bought a brand new house with brand new appliances. Since move in, our warming drawer and dishwasher have not worked properly. The dishwasher has always leaked and the warming drawer was actually midwifed AT THE FACTORY. It turned on high and wouldn't turn off. It melted its own thermostat and control knob and was a major fire hazard. We had to turn off the breaker. The parts have since been replaced. The dishwasher is a major leak problem. It is ruining our beautiful new floor. We have had 4 services on it and a replaced part and the bottom drawer still leaks. Despite the fact that it is under manufacturer's warranty, the company won't replace it. Save yourself the pain and DO NOT PURCHASE from this company.

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    Price

    Reviewed Nov. 16, 2015

    We purchased all new appliances in the spring of 2011 for a newly remodeled home. FISHER PAYKEL washer started to malfunction in the same fashion described by hundreds of people on this site and others like it. Long story short most recent service call tech concluded that several parts were required to repair washer. With the $100 service calls factored in the repair cost exceeds the $1000 cost of the unit.

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    Reviewed Oct. 24, 2015

    My first F&P dryer worked fine for a year and then continually tripped thermal switches. One actually has to remove a panel to reset this as it is not accessible from the outside of the dryer. F&P finally replaced this (well, I got a new dryer for the privilege of paying them $250 for the prorated use of the old dryer). I also spent another $250 re-venting the dryer because they were concerned that the venting that worked fine for my 25 year old Maytag was insufficient for their unit.

    Dryer #2 developed a bearing squeak--quiet at first but now is extremely loud. The tech from the company that sold me the dryer claims the bolt is frozen and the bearing cannot be replaced or at least cannot be replaced for a service call cheaper than half the price of actually replacing the dryer. Meanwhile, THAT store has ceased selling the product and no longer will work on F&P machines. The tech recommended by F&P after this told me the same thing and recommended that I save my money and buy Samsung.

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    Reviewed Oct. 11, 2015

    I am a very unhappy consumer. The humidity drawer feature is hopeless and complicated to fiddle with. It has just taken me over an hour to fit to my plastic insert. I will never buy another Fisher Paykel product ever again.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 25, 2015

    We bought dishwasher 9/8/15, installed 9/15, did one load in top drawer; neither drawer has worked since. Tech from Fisher & Paykel came out on 9/11, said control board & heating element bad, took them with him. He said he would try to get parts overnighted. That's the last we have seen or heard from him. We have called, emailed Fisher & Paykel & now they say they will be back on 9/28 between 12 & 5. Fortunately, we have not paid for this thing & have contacted our credit card company regarding the charge & they have sent letter to dealer contesting the charge. A close friend who repairs appliances will not work on these machines, saying they are impossible to fix (wish I had talked to him before purchase). I will update this post after 9/28, but I have a feeling it's never going to work right & I think my friend will be uninstalling this thing shortly.

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    Reviewed Sept. 22, 2015

    Fisher & Paykel quicksmart washing machine front loader. Since getting this machine around 2 years ago, it hardly ever goes through a full cycle without an error blip, usually 37, or suds or just err flashing and blipping, it drives me crazy. I started using a natural very low suds home made powder and it stopped the blipping for a while, but now it's back, and the drainage hose near the filter has never worked. I will never buy a Fisher & Paykel anything ever again.

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    Reviewed Aug. 29, 2015

    Love Fisher Paykel, except have gone through 2 dishwashers, a wrecked wood floor from leaks. Now excessive noise and maybe something else as well. My Kitchenaid, very old, used by people other than me, in a summer home. No repairs ever. Miele in another house very good, no repairs in 20 years.

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    Customer ServiceStaffReliability

    Reviewed Aug. 12, 2015

    We bought a BRAND NEW FISHER PAYKEL WASHING MACHINE and on the 8th day, which is only the 3rd time we have used it, when it spin, the whole machine was shaking badly. So we called Fisher Paykel Customer Service and advised what happened. We took a video of the machine shaking. They scheduled us for a day for the repairman to check so my husband went off for work just to able to attend to the repairman. And then, he said, it defective and he requested with their Customer Service for it to be replaced...

    The second BRAND NEW FISHER PAYKEL WASHING MACHINE arrives but when we tried it, it also shakes but not as bad as the first unit. My husband wanted to call Customer Service again. I told him, it's not bad as the first unit so maybe it's just normal, but the next time we used it, shaking was not good, so we took a video of it again just to show how the machine is again shaking. And not just that, we had these boxes of my boots at the side of the washing machine and it's all wet and it just came to our knowledge that the BRAND NEW FISHER PAYKEL WASHING MACHINE has a leak as well... What a quality. ;( So we called Customer Service and requested for another day to have a check on it, that was weekend. We requested if they can schedule us on the coming Monday for I am on leave from work but they said it's all fully booked. They scheduled us on Wednesday same week 12-5pm.

    However, this is the 2nd time of this issue with this BRAND NEW FISHER PAYKEL WASHING MACHINE and it's not that easy to ask from work for another half day or leave. So my husband clearly advised with the Customer Service that he will be available by 5pm and they said back they'll see. So on Wednesday, I called Customer Service to confirm that technician will come on 5pm that day. The person I spoke to tells me that the technician will be finished working by 4:30pm in our area so 5pm is not possible. So I told her, is there any other option for we need someone to check the machine for it is not fair that we are paying a lot of money on this defective BRAND NEW FISHER PAYKEL WASHING MACHINE.

    She throw the question back to me asking me what are other options I can think of. She told me she'll ask the technician to call me 1hr before he'll come. Just to put in perspective, she is quite nice lady, though. So I told her, I can use my lunch time to drive home just for this to be checked for I can't have another leave for I just had one. So she checked the technician schedule and said that we are scheduled for 12-1pm so it is fine that I can drive back home at lunch time so the technician can come at the scheduled time as what their system is saying. So I was thinking when she says that we are scheduled on 12-1pm, I just need to just go home and wait for the technician on the scheduled time.

    So I approached my Manager and advised that I'll be leaving but be back by 1sh. So when I arrived home around 12:10pm, I called Customer Service to confirm that technician will be coming as what was scheduled, as what their system is showing. But the lady on the other line says a straight "NO, YOU ARE 12-5PM, NOT 12-1PM." Which makes my blood went up to my head. I drive 35-45 minutes to come home and then you will tell me that technician will not see me as what I've been advised on phone earlier? I was pretty mad, disappointed whatever you call it, that we bought this FISHER PAYKEL WASHING MACHINE. The reason we bought a brand new is not to have a lot of drama, but we had more that we expected... Not really happy with the unit and with the Customer Service. I better refund the money for this unit and buy another Brand. THUMBS DOWN...

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    Price

    Reviewed Aug. 8, 2015

    Bought a dryer from Fisher and Paykel. So far it's blown out 3 doors as the heat destroys the plastic lugs which hold the door assembly together. Rang F and P. A supervisor called Tanya told me to get a serviceman from F and P to come out costing another $120 on top of the cost of 3 door covers which cost $40 each time. Please be warned that this dryer is rubbish and after the new door 3rd one was put on the dryer now makes a grating sound when running. Apparently a circuit board has come loose and rubbing against the drum. What rubbish. Don't buy Fisher and Paykel. Buy LG.

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    Customer ServicePriceStaff

    Reviewed Aug. 7, 2015

    We purchased this very expensive machine and it simply does NOT clean dishes well. We had the dealer out multiple times (they were great) - 2 of those so he could call FP technicians and work with them. I always had to call FP back. They asked me to get the dealer back out - the dealer said no. FP said they would elevate to DM and after 2 months (called back twice) I called again and got disconnected after waiting 20 minutes. My 30 year old Maytag cleans better. The rack broke as well on the FP. The people on the phone were nice - no one ever followed up and bothers calling back when they disconnect you. I would never buy their brand again.

    The machine is pretty but poorly designed - unless you have tiny, thin dishes there is no way to pack it without things touching and they will tell you that is why it is not clean. First - bad designed racks. Second that is simply not true - I am sure it would clean better but I know how I could stuff the heck out of my Maytag and it always cleaned. I started packing their half full to test their theory and I still got uncleaned, grimy, crusty dishes. Bad product - Worse Service. I can't afford a new one. I spent the extra money on this b/c I figured it would save money. I might as well do the dishes by hand.

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    Customer ServiceOnline & App

    Reviewed Aug. 6, 2015

    When an appliance fails, I always believe that the best service you will get will be from the manufacturer. Hence my dish drawer started to make a troubling buzz. I booked a service online with Fisher Paykel, the manufacturer. I received an email that allowed me to track my service. I had booked a service for between 12 and 5pm and the initial time came though as 12-1pm. Immediately this isn't great as it's slap bang in the middle of the day, but I requested it so I just reworked my day. Around 10am I got an update that said between 2pm and 3pm. OK, excellent I could now work out what I needed to do around this.

    At 2.38 it's still saying between 2pm and 3pm and then I got a call from the engineer, telling me he has 4 jobs in front of me and won't be here until 5.30pm. Seriously? I called customer service and clearly they say that the app is only giving me a guide time, but why not update it? If the engineer knew his status was 5.30 at 2.38pm, it wasn't between 2-3pm at 1.59pm, was it?

    I then pointed out that beside this, the engineer would miss my time slot anyway, as 5.30pm is not between 12-5pm. They then offered to reschedule me, but here's where the damage really is. Fisher Paykel I NO LONGER TRUST YOU. Why would I put myself at the mercy of your poor customer service and time keeping again? Why would I allow you to disrespect my day so much by not telling me or keeping me up to date on the time of arrival. As I pointed out, the supermarket can tell me to the minute when they will deliver and they generally get it right. I will always trust them. This is the battle for customer service. It's about trust and Fisher Paykel, YOU FAILED ME. I do not want to deal with companies I cannot trust. It's up to you if you use their service.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 4, 2015

    [COMPLAINT] POOR SERVICE! I had a scheduled repair / service on my washing machine today. The service was supposed to occur between 7 am and 12 pm. At 12:45 pm I rang customer service. They advised that there were many people off sick and the technician was running late. (My reply is why didn't someone ring me to let me know they would be late?) He would be at my house in 30 to 60 minutes. At 3:45 I rang to speak to someone to find out what was going on. I spoke to Daniel who then advised that the technician had tried contacting me but couldn't reach us. He double checked my details and everything they had was correct. He advised they could come back tomorrow as the technician went home. I advised I couldn't wait any more than what I had done today.

    I asked to speak to a supervisor, her name was Tanya. Tanya then said the same. I said this wasn't good enough that I had taken this much time off and she agreed. She asked what I wanted and I suggested Fisher and Paykel should pay for the repairs. She said they couldn't do this, but that something should be done. I asked what and she said she couldn't make that decision now and she would be back on Thursday to let me know. Fisher and Paykel you need to seriously pick up your customer service game. This is not appropriate.

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    CoverageStaff

    Reviewed Aug. 3, 2015

    We purchased a Fisher Paykel washer and dryer from a local Lowe's just about 3 years ago. When the new appliances were delivered, within the first week the dryer had to be replaced because the frame was bent out of shape and was not repairable. Our dryer stopped drying clothes in the last couple of months. We called the repairman who came and diagnosed the situation as the board had gone out and would need to be replaced as well as the reset switch. He told us our laundry room was a bit too small and that had caused the dryer to overheat. So why hadn't it done this in the last 3 years? The repair bill was over 300.00 dollars and the repairman suggested that we might need to leave the front cover off the dryer so it wouldn't overheat. He replaced the cover.

    Within the first month after the repair, it did it again so we took off the front cover and hit the reset switch and it worked again. The dryer blew the circuit breaker 2 weeks ago. 4 days ago, the dryer overheated and smelled hot throughout our upstairs. We unplugged the dryer and let it cool down. We have put well over $1000 in this dryer and it is not good. We will not purchase another Fisher Paykel appliance again and would not recommend this company to anyone.

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    Customer ServicePriceStaff

    Reviewed July 24, 2015

    I have purchased all these items and they have all malfunctioned just when out of warranty. I believe this is deliberate. The cost of repair is prohibitive to the extent that I have not bothered with the fridge or dryer however the dishdrawer showed an error code saying to call for a technician. I did this only to find that it worked again when the technician came out. I was forced to pay the call out fee for this.

    Most recently I wanted a new cutlery basket - not of my model but for the most recent one. I called and thought I had ordered the part - what arrived was one piece out of three. I called again and said I had not received all the parts and explained what I needed. I was then sent the same part that I already had again! I then called back and explained the 2 parts (each different) that I needed. I was then sent 2 of the same parts. I then called again and was told they could not work out which part I needed. We agreed I would send a photo and they would call me back when they got the photo. I received no phone call and called back.

    I was then sent a diagram to look at which I did and I explained which part I needed. I said that my dish drawer was 7 years old and I wanted the basket that came with the new model. I was then told that the part in the photo clipped onto the side of the cutlery basket. I explained that it was actually inserted into the cutlery basket. The man angrily repeated that it clipped onto the side and told me that it was the part I already had and did not need. I said that if read my email he would see that it was actually the part I needed. He then asked me for the serial number of the dish drawer. I said it would not help as the part I wanted actually came with the new model. He repeated angrily that he needed the serial number. I said that it would not help as my serial number was for a seven-year-old model. I said I would like to speak to someone else as he was upsetting me. I was then put on hold for 10 minutes. I then hung up.

    I rang again and spoke to "Customer Care". I explained what had happened and advised that I still needed the part. I was told I would be called back about it. After 3 days I called back to be told that there were notes on the record to say that I had been called back that morning and a message had been left to say that the part would not be provided to me. I was near my phone at the time and there definitely was no call as verified by my phone's missed call record. I've now called again and am on hold - at this stage it's been 35:07 minutes... I paid AU $1800 for my dish drawers 7 years ago - hardly a cheap product. My advice to anyone is: don't ever buy this brand. The appliances are designed to break and the after sales customer service is extremely poor. I have been treated with utter disrespect for my time and a complete lack of care for my feelings.

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    Verified purchase

    Reviewed July 14, 2015

    2 years old and one week out of warranty the Dishwasher require the entire front control system replaced. 3 years old and flood alert "E6." Technician came - $153 for the repair the first time it is used "E6" error. Now 3 weeks on still not fixed - no parts.

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    Reviewed July 14, 2015

    I bought a Fisher & Paykel washing machine 4 years ago and it has broken down for the second time! It gets to the spin cycle and stops! I have read some reviews on here about their washing machines and I wish I had seen them before I bought mine. I spent a lot of money on this and bought it on the recommendation of the salesman. I will never again purchase anything made by Fisher & Paykel!

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    Process

    Reviewed July 8, 2015

    Fisher Paykel Refridgerator Display Board dead after one year. Program board dead after three years. Poor quality product and poor quality service network in Canada. This product should not be sold in Canada, one month and counting to fix the fridge. I would never purchase anything from this company again.

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    Customer ServicePriceStaff

    Reviewed July 7, 2015

    We had a double drawer dishwasher installed as part of our kitchen refurbishment last May. Within two months, the dishwasher would not drain. Contacted customer service - NOT - and after being on hold for a long time, I was finally told to contact a company called Millers Ltd. UK to arrange an engineer to come and fix the problem. This company sent out one of the rudest young men I have ever encountered and he left the dishwasher un-repaired, so we had to contact the kitchen company to make other arrangements, dishwasher fixed.

    In February 2015 the tines in the tray of the upper drawer broke. I went online to order a new tray and tines at a total cost of £73.40, I ordered what was in the photo on Fisher & Paykel website. The tray arrived without the tines. After several phone calls and mindless music, I finally managed to convince an assistant called Ula that if she checked her website, she would see what I thought I was ordering and therefore could she send me the tines. This she did and they all snapped while trying to fix them to the tray.

    We have since managed to do a DIY job on this tray. In March of this year, the upper drawer again would not drain, clean the dishes - so back onto Fisher Paykel and the awful music. Again given a number to contact to arrange an engineer to visit, told the assistant about our previous experience and asked that that company not be used again. A very helpful engineer arrived the next day and instantly knew the problem and replaced the rotor in the upper drawer, he had one on-hand as he had dealt with this problem several times.

    July, both drawers very noisy, not cleaning dishes and a red light and bleeping from the upper drawer. Contact Fisher & Paykel and again straight onto the awful music, finally get through to Hannah, who cannot find a contact number for my post code. Oops it's my fault that she misheard my post code and was looking in the wrong area. I explain as best I can the problem and previous history, she tells me to contact the previous company I used in March. This I do to be informed that they no longer deal with Fisher & Paykel as their machines have multiple problems.

    Contact Fisher & Paykel and Hannah, again to be given a number which turns out to be Millers UK, a company I will never use or recommend. Try to contact Hannah again but am beaten by the awful music. Instead I am now getting an independent assessment of the machine and will be going back to the kitchen company that recommended the dishwasher and installed it, as to whether or not they will have to replace it with a better-quality machine.

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    Verified purchase

    Reviewed June 29, 2015

    DD60DCX7 Dishwasher - Purchased in Jan 2015. Feb, motor fault out for 1 week, waiting for it to be repaired. March, could not select cycle, jammed again, out for 1 week for it to be repaired. March, same problem as last one, cycle jammed again, out for 1 week for it to be repaired by cutting away moulding??? April, same problem, insisted the dishwasher be replaced. New dishwasher in 5-5-2015. June, guess what E9-04 fault, dishwasher out again. This unit has been out of order longer than it has been OK. I need this issue resolved as a $1400 investment in a dishwasher with nothing but faults.

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    PriceStaff

    Reviewed June 26, 2015

    A Fisher and Paykel technician came to my home to replace rear wheels of my refrigerator. Somehow he broke the coolant chamber that released gas and liquid anti freeze. He became irate loudly swearing. He informed me that my refrigerator would be replaced. That was on Tuesday the 23 June. I have not received a replacement and have been told that I would be paid what I paid for the refrigerator when the damaged one is picked up. I am a senior citizen with limited income and cannot afford to pay what it now cost. I feel that I am made to suffer for the technicians incompetence. I need someone to advocate for me please.

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    Customer Service

    Reviewed June 25, 2015

    The dishwasher needs to be fixed frequently. It seems the parts of machine are made up of materials can't last for some time even when the load of task is not too much. After sale service is completely bad. if you want to buy this brand bear in mind the technician are very lazy and are not concerned about consumers, and take longer time and expect more time than usual. The customer service is very bad as well. I called them several times to book on a service. I was obliged to wait at least half hour with no clear response. As a result if you are looking a brand with such feature getting away from them.

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    Reviewed June 18, 2015

    I bought a Fisher & Paykel washer and dryer in 2012. Since then I have had to have the dryer repaired 4 times and it just quit again. I wish I had never bought them.

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    Customer ServicePrice

    Reviewed April 26, 2015

    Our very expensive F&P washer and dryer set, has had serious problems for the last few years. Washing machine can't run a cycle without stopping over and over again and having to reset it. Dryer periodically has to be unplugged just to turn on and it is also making weird squealing sounds and sounding erratic when running. Just to name a few problems. I have tried and tried to contact the company to find someone who can come out to look at, and possibly repair, the machines. But, the company doesn't even reply to my attempts to get in touch with them. Nothing, no reply, no help, no follow up, NO CUSTOMER SERVICE WHATSOEVER. It is pretty ridiculous to have machines that were in the highest price bracket, start failing after only about 5 years. And it is even more ridiculous for a company to not even reply to its customers when they reach out for assistance. Very disappointed.

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    Customer ServicePrice

    Reviewed April 24, 2015

    For 3 months I have been trying to buy a replacement water filter for my fisher & paykel fridge freezer - on line it tells me they are out of stock and to phone. On the phone I get confirmation that they are out of stock and given no confirmed date of availability. I am told to order and I will be emailed when they arrive - but remember they cannot tell me when that will be. Today I have ordered 2 at the whopping cost of £98 but have been warned that there are many orders ahead of mine as there is a huge demand for them and so I will have to wait my turn.

    The filter is an integral part of the function of my particular machine - so why is it impossible to pick up the phone or go online and order a filter and get one immediately? How hard can it be to stock enough to meet demand? We are talking about a simple water filter here - nothing more but for reasons best known to themselves - they will not maintain a sufficient quantity for its customers. Do I smell a rat here? Is there an agenda I wonder? Hundreds of customers are having to pay in advance for their expensive water filters to ensure that they receive them in the designated time stipulated by Fisher & Paykel. Frankly had I known I would not have bought from this company and certainly will not again.

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    Customer ServiceStaff

    Reviewed April 8, 2015

    5 weeks to replace a thermostat on a new $3000 oven. When raising the issue with F/P customer service I was told by a rather rude person that if the proposed time doesn't suit them Then they would schedule the repair for an even later date. Simply not good enough. Call center staff made it clear they were not interested in dealing with me as an individual just a number. Never again.

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    Linda increased rating by 3 stars.
    Customer Service
    After a positive interaction with Fisher Paykel, Linda increased their star rating on Feb. 22, 2018.

    Updated review: Feb. 22, 2018

    I had the pump and panel replaced (by a Fisher&Paykel recommended company) at a cost of about $400.

    Later had another problem with the washer and called a different repairman who told me there was probably no need for the replacement of those parts. The problems this time were due to something getting caught underneath something and was a simple repair for him, at a fraction of the cost for the parts replacements.

    Original Review: April 1, 2015

    Bought a Fisher&Paykel washer and dryer from Lowe's 4-5 years ago - the washer began to stop mid-cycle recently. Would eventually come back on after I stopped and started it again. Now has stopped mid-cycle, water won't drain out and the machine will not even turn on at all. Was told at Lowe's these washer and dryers never have problems! Repairman says water pump and panel need replacing. He also said many folks have had problems with that pump and I should call the manufacturer, perhaps there had been a recall. Called F&P and was met with unconcern. Said they could refer me to a repairman! As for Lowe's, they cannot even find their record of my purchase and I have bought all my major appliances from them! For certain, I will no longer be doing business with Lowe's nor Fisher&Paykel.

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    Customer ServiceStaffReliability

    Reviewed April 1, 2015

    Bought a Fisher and Paykel dish drawer less than two years ago. Around the beginning of March there was an error code warning on the machine and it was leaking water onto my hardwood floors. I contacted Fisher and Paykel and was told to work with the one service repair company in Austin Texas. They finally came out on March 9th to look at my machine. The technician told me the symptoms of my machine did not make sense but if he swapped out a few parts it would probably resolve the issue. Finally two weeks later I was told the parts were indefinitely on backorder. At this point I called Fisher and Paykel directly. I was given the royal run around. I contacted the company 12 times over the course of 6 days. Each time I was assured that someone would call me back in the next hour or so. Never got that call.

    When I called back in to follow up on the issue, I was told a different story and that it was out of the representatives hands or that they were a New Zealand company and the person in charge was gone for the day. I was told the companies issue was due to the long shoreman's strike and my part would likely arrive in late April. I stressed that the technician was not totally sure the parts would fix my machine, so I was supposed to wait six weeks for parts which may not even get my machine working again.

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    Customer ServicePunctuality & Speed

    Reviewed March 31, 2015

    Purchased washer and dryer 4 yrs ago for my new home from Homemakers appliance store. Washer has been doing good but dryer is now broken, lights but will not start. One month ago, had same problem. Called an appliance specialist to fix it said motor was down. 3 days later it started working. I'm frustrated. Customer service does not respond to calls either.

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    Customer ServiceCoveragePunctuality & Speed

    Reviewed March 13, 2015

    Can I give 0 stars? I feel I was duped by the sleek look and promised "amazing" performance of this oven (Double Wall Oven WODV30). It is gorgeous, and I fell victim to the wonderfully smooth roll out racks, 12 settings for each oven (top and bottom), and supposed long, worry-free life. I had this oven installed in my newly renovated kitchen in October 2014. It worked super for three months.

    I am a light-use household consumer, just a regular mom trying to feed my family of 5; nothing fancy, nothing commercial. It then blew out a circuit board in January 2015. The oven went completely haywire. Okay, maybe a lemon you say? Do you know what then happened with DCS wonderful customer service for my $5000.00 oven? It took them 3 weeks to send out a replacement part.

    A new circuit board, which BLEW as soon as the tech (who has much experience w/ DCS and FP) installed it. Then do you know what happened? It took 3 more weeks for me to fight with my appliance company and DCS to get them to acknowledge they did not know what was wrong with my oven, why it originally blew its original circuit board, and why the new circuit board blew immediately. Yes, smoke was coming off the board, and the tech was flabbergasted.

    So, yes, dear reader, I was without an oven for SIX WEEKS from January until March. No baking, no roasting, no family dinners, no desserts, NOTHING. It took 3 weeks for my entire kitchen renov in the first place, then 3 months later, SIX WEEKS, no oven. Tsk, tsk DCS!! For a $5000 oven! And to top it off, after my fight to get them to send a new, replacement oven, guess what?

    The top door has damage to the metal frame around the glass door; there is permanent marring of the metal and something between the glass. Luckily, this is covered under their 90 day cosmetic warranty. I hope that everyone reading this thinks twice about this product. On another note, my 5 burner cook top from DCS is awesome, but how can you get gas burners wrong, really. STAY AWAY.

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    Customer ServicePriceStaff

    Reviewed March 6, 2015

    Fisher Paykel 30"single wall oven - Purchased new appliances except for a ref about 7 years ago for a Kitchen remodel and used all Fisher and Paykel Appliances. Started having trouble last year w/ our single wall oven. The service technician diagnosed it as the Power Module, a cost of $215.99, only to find out that it was a convection element; so that was an additional $55.00 plus labor. Not to mention it took 6 weeks to get each part so a total of 12 weeks we were without an oven.

    This year we recently had issues and it was diagnosed incorrectly once again. Finally, we were told it was the Throat Element and could not be replaced. So after 6 weeks of waiting for the part to arrive we had to eat the part we ordered and the cost of 2 service calls only to find out we would have to purchase a new oven. Called Fisher Paykel and we promptly faxed the info they requested but it took a solid week trying to get **, our assigned go to person, to talk to us. They offered to sell us a new model at a 30% discount but did not offer to reimburse us for the money we had been out on parts and labor. Was very disappointed in the appliance, the time it takes to get parts sent from New Zealand, and the staff at Fisher Paykel. Will never spend another penny with them!!

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    Reviewed March 5, 2015

    My F & P dual drawer dishwasher never seems to clean well. The area under the filter/screen is always full of water and F & P says that's normal. The screen itself needs to be rinsed every several of loads as grease seems to build up on the inside. I run DW cleaner every dozen loads or so and it doesn't seem to help. I am very dissatisfied with this product. I got it so my disabled son can easily reach into the top drawer for loading and unloading and it works well for this purpose but it's hardly worth it if the dishes have to be washed by hand after they've been run through the machine.

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    Reviewed Feb. 10, 2015

    About a month ago I purchased a double wall oven made by Fisher & Paykel. I was a little worried by the reviews I read, but I know that more people who are unhappy with their purchases tend to write reviews because they want to air their grievance. I love my FP ovens. They work perfectly. They have about 10 different settings depending on the type of food you are cooking. The ovens work perfectly. They hold the correct temperature and everything I have made in them has come out perfectly. I love that the shelves move in and out at the gentlest touch. No struggle to get heavy pans in and out of this oven. The only thing I haven't tried is the cleaning cycle. That was the problem with my Thermador ovens. The high heat of the cleaning cycle burned out the circuit boards---three times. No more Thermador for me. So far I am a happy baker.

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    Price

    Reviewed Feb. 2, 2015

    We bought a washer and dryer and in December 2014. We paid a total of $2132.86 for the Fisher Paykel brand. The dryer broke within one month, it needs a new blower which will take 5 1/2 weeks for the part to come in. Very disappointed and frustrated with this expensive appliance and the service is very difficult to get. Actually, the line I strung up in my basement has been drying my clothes perfectly!

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    Coverage

    Reviewed Jan. 25, 2015

    I purchased a Fisher Paykel washer and dryer set about 5 years ago and today went out and bought a new set by Whirlpool. I have had problems with the dryer for the past 4 years and have had it repaired several times. The clothes in the dryer came out covered in black grease and oil and my story is similar to others. Then last week the washer started malfunctioning and that was the end of Fisher Paykel for me. I agree with those who said they are done with Fisher Paykel... If you want a dependable washer and dryer DO NOT buy FP! Very disappointed!

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    Reviewed Jan. 23, 2015

    We spent 3 times as much for a trendy looking SS Double drawer dishwasher. We had the service people out 3 times the first year. He spent hours at a time on the phone to Tech support in New Zealand. Never got the bottom drawer from leaking. Subsequently it would trip a wet switch and would not restart until it completely dried internally. Finally Fisher Paykel offered a brand new later improved model. The catch was we had to pay freight since local distributor quit handling the brand. This cost $395.00 for shipping. Or as much as a mid range Whirlpool.

    It malfunctioned within 2 years. Local service tech got Fisher Paykel Tech support on the phone. Diagnosed as bad hot plate. Spent $200.00 to put new on in.

    Didn't fix problem. Further inspection showed it was a burned main circuit board. And now a burned wiring harness. I spoke to customer care about my issues. They have said document and possibly they'll do something? That is still uncertain. I'll repost if something positive comes out.

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    Reviewed Jan. 16, 2015

    Whatever you do stay away from DCS. We purchased a DCS 6 burner Range-top, fridge, and wall oven in November 2014. No problem with anything until second batch of Christmas cookies a week before Christmas when the oven temp dropped to 140. Repairman said we needed a micro temp limiter and another limiter. He said he could probably fix it before Christmas if he could get the parts. Having selected DCS because of offices and warehouse in California we thought we were going to be roasting turkey and baking rolls for a big family Christmas dinner... Not exactly.

    Sometime last Fall the Fisher and Paykel brain trust closed all their US warehouses and all phone calls for customer service are now routed to New Zealand. The Kiwis working the phones in Wellington are useless. They can tell us they know the parts have been ordered but they don't have them in stock and they cannot tell us when they will be available to ship to the US. We've been without the wall oven for a month now. Crossing our fingers that the fridge and range-top keep working.

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    Verified purchase

    Reviewed Jan. 16, 2015

    I spent over $1200. trying to repair a Fisher Paykel refrigerator and they finally said there was a short in the foam box and it cannot be repaired. The company said they will offer a $932.67 credit towards the purchase of a new FP refrigerator. I told the female representative that the local dealer I use had one in stock and I could get it immediately. She said that would be ok and they can reach out and get reimbursed. Once the refrigerator was bought, Fisher Paykel now says they cannot offer the credit as it was bought by a dealer! This company has lied and treated me so poorly after all I have been through that I would seriously consider using another company when buying appliances.

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    Customer Service

    Reviewed Jan. 14, 2015

    Had my washing machine about 18 months, when the drain pump went, then about 4 weeks later the circuit board went down. What gets me angry is that each part takes over a week to get repaired to the machine, as they have to order the part. I find this outrageous that it takes that long. You can only contact Fisher Paykel on the 1300 number in NZ, and they're not worried that you are without your appliance for however long, as the parts come from their Queensland depot, and they don't do overnight express. So I asked why they didn't have a service center with their parts here in WA, and every Capital City, but they said it's not necessary to do that.

    What a lot of bull. Their customer service is disgusting. Washing machines are very needy when you have kids. Waiting for over a week to get any appliance fixed in this day and age is bad management, and they need to look at ways to provide quicker and better service to the consumers that buy their products that keeps them in jobs. This will be the last Fisher Paykel appliance I ever buy - never again!

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    Customer ServicePriceStaff

    Reviewed Jan. 12, 2015

    We purchased a washer and dryer set. My husband did extensive research prior to our purchase. Due to some of their unique features and where it was made, we felt we made a good decision. We are about 5 to 6 years of use. No problems. Then one day my washer went completely down. No sign of power, nothing. Made sure it was power to the machine.

    I called Fisher Paykel directly. Gave the information of the problem over the phone. This person said it was more than likely the pump which probably took out the control board as well. Needless to say I wasn't excited. Both my husband and myself, independently of each other, have owned our on appliance repair service companies. Although it was years ago I knew or felt it would be a little costly. Both parts were reasonable by comparison, better than I actually expected. The cost that I was surprised about is what the service company quoted to come out.

    This is the company that I purchased the set from, no consideration and they were less than 5 minutes from me. So given our past experience, my husband decided to look at it himself. We first ordered the pump, process of elimination. Once replaced we had a different symptom. The control board would light up but shut down. So my husband went online to look at any offerings for technical assistance. What he found was this situation of the pump and control board going down at the same time was an ongoing complaint.

    So with much dismay we ordered the control board. We have yet to receive it but are most hopeful that this will take care of the problem. In the meantime I thought I would call them and check on the part plus voice my disappointment. In speaking with someone in customer service she made the statement that the problem with that scenario had been corrected in future equipment. Which from the beginning of being told that the pump going down could take out the control board also made no sense to me. Why would you make such a design?

    So that led me to wanting to push it a little bit further. I was fortunate enough to speak to their head of customer relations. Explained my thoughts on this situation. She was very professional, personable and sympathetic. With no demands on my part she voluntarily set up a refund on the cost of the control panel. This I felt was very fair. She even went on to give me her personal number in case we needed future assistance.

    I was in the appliance, electronic and HVAC business for over 15 years. I remember the Lennox representative making a statement, "That you never know how good a company is until you have a problem." Well for this situation, for me I rate Fisher Paykel very high. I do believe they have a well made product. I also believe they are utilizing new technologies to make a better product all around. So with this, there will be some trial and error. I have to believe if they have the knowledge there is a problem on their end, they will attempt to make it right.

    My company serviced as many as 30 different manufacturers name brands. During this we service them for in and out of warranty. There is one company that stood out above the rest for taking care of their problems and customer complaints. That company was Speed Queen. I believe Fisher Paykel could well be on their way to accomplishing the same. Thanks.

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    Customer ServicePriceStaff

    Reviewed Jan. 8, 2015

    Fisher-Paykel has apparently spent the majority of their resources on engineers that design a product to last no more than 2 years. I purchased a VERY expensive Fisher-Paykel refrigerator, model number RF175WDRUX1 from Lowe's in Lake Worth, Texas on January 17, 2013. In late November of 2014 the fridge stopped working. After reviewing the paperwork, I discovered that Fisher-Paykel offered a "5 year limited warranty".

    Called Lowe's, they put me in contact with a repair facility, called Fisher-Paykel (super nice folks on the phone, but all good con-artists need a good front operation). It is now 6 weeks since my service call: Parts are still on backorder. THIS IS A SCAM MANUFACTURER. There is no excuse for a 6-week backorder in a day when I can order anything from China and have it on my doorstep within 3 days.

    As I write this, Lowe's has me on permanent hold. So, my advice: DO NOT BUY FROM LOWE'S AND DO NOT BUY FISHER-PAYKEL PRODUCTS. The sad part is that no matter how nice or patient you are, you will not get any traction with Lowe's or Fisher-Paykel unless and until you are prepared to file a Deceptive Trade Practices lawsuit.

    Fisher-Paykel is an insult to New Zealanders...they make products engineered to fail and engage in ongoing deceit on U.S. Consumers. Classic Deceptive Trade Practices by Fisher-Paykel. Texas consumers should avoid their products.

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    Reviewed Jan. 7, 2015

    I went on holidays on 16/12/2014, came back to find my less than 3 year old f/P decided to break down with food in it which was not due to go out of code till end on January. Lo and behold came home to a stinking ham, cheese, butter, yogurt, eggs popped off like in ghost busters and salami, mayo, mustard, tomato sauce all through the fridge. Then to find out I had to wait 3 days for service as they only have 1 tech for the whole of Mitchell Park!!!

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    Customer ServiceCoveragePunctuality & SpeedReliability

    Reviewed Dec. 15, 2014

    I purchased a new refrigerator in August of 2014 and I started having issues the first week with the water dispenser dripping water. After 5 service appointments and 4 months I am having them replace the unit with a newer smaller one that is now available.

    Pros:
    1. Easy to get on the phone.

    2. Easy to schedule appointments.

    Negatives:
    1. Product should not be defective day 1.
    2. Manufacturer should take responsibility and give credit for the 4 months of product malfunction.

    3. Agree to exchange for a newer but smaller product 17.5cf vs. 17cf although they did not want to accommodate covering the cost for a bigger one since the actual product they had to replace was discontinued.

    I will NOT recommend the product to my family or friends.

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    Customer Service

    Reviewed Dec. 10, 2014

    Fisher Paykel washer & dryer - Absolute worst products ever!!!!!! Over 22 service calls over the past 5 years, paid 3,000 for both. Will be hauling them to the dump next weekend. Back to Whirlpool.

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    Customer ServiceStaff

    Reviewed Dec. 10, 2014

    Had many, many, many problems w/ this piece of crap oven... Pd too much to have all this. I had a lemon & Fisher Paykel did nothing about it. I've had over 5-6 calls on this crappy oven & never once when I called Fisher Paykel did they do a damn thing about it. It finally died the day after Thanksgiving... even though the elements has went up over a yr ago. Had to put it on broil to get the oven to heat. The self-cleaning was another major problem. I got tired of the service guy telling me not to use the self-clean... dahhh. What the hell did I get it for to look at it... I would never ever, ever, ever recommend this mfr to anyone. The worst oven I ever, ever, ever had... It now is in the dumpster & before it went I beat the crap out of it for all the aggravation it gave... Top of the line my ass. You guys need to go out of business because you suck!!!

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    Reviewed Dec. 7, 2014

    My wife and I bought a Fisher & Paykel refrigerator (Active Smart RF170ADUSX4) in March from Lowe's. We have had ice maker problems since we got the refrigerator. We had the ice maker replaced, then we had sensors replaced. To get parts for a F & P refrigerator it takes FOREVER! This is the worst appliance purchase that I have ever made, and dealing with Lowe's lemon laws, etc. has been a nightmare. With everything replaced, the ice maker will make approximately 2 trays of ice every 24 hours. This is not enough for anybody. Additionally we have had problems with the temps in the fridge. I would never, ever, ever recommend anybody a) buy an appliance from Lowe's and b) buy a Fisher & Paykel appliance. Total JUNK for $2069!!

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    Installation & Setup

    Reviewed Dec. 3, 2014

    I have a Fisher & Paykel Dish Drawer and Refrigerator. From all the homework I have done and also the information I've gathered from the dealer I bought the products from. The main cause of Mildew or water in the tub is from it being installed incorrectly. These products work fantastic when they are installed correctly. Be sure to use someone who is authorized to install Fisher & Paykel Appliances because I can promise you. Your contractor or Plumber will screw it up. They need to follow the directions if they haven't installed one before.

    The products have a warranty for 1 year. If your Fisher & Paykel appliance doesn't hold up to the standards you expected, it’s probably because you didn't care for them as the use and care guide recommends. Expect to see more growth from a small unknown company that has very unique and elegant products. They also perform better than most higher end brands. All I can say is, do your homework and really look at how these products stand apart from all the others.

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    Customer Service

    Reviewed Nov. 24, 2014

    Fisher Paykel RF48SS - We purchased this $9000 refrigerator new in 2009. In late August the refrigerator portion of the side by side went to 50 degrees - started to make noise. I came to find out that the noise was from the fan hitting the iced up coils. We went to the Fisher Paykel site and decided to call the only factory authorized service company in Jacksonville Florida - Expert Appliance Repair Service, Orange Park FL. This was our second mistake, the first being not purchasing a Sub Zero or Monogram to begin with. Four service calls later and three months later the refrigerator portion of the side by side is still at 50 degrees.

    To date we have spent $560 while "Experts" personnel ineptly replaced first the damper then the main board attempting to solve our 50 degree refrigerator problem. Today (11/24/2014) was visit number four, with the replacement of the main board. As you may have already guessed, the refrigerator is still not working. The temperature is still at 50 degrees. I was charged $304.49 for the main control board, a part that is available from Samsungparts.com for $93.82.

    History:

    Called for appointment in late August. Told it would take ten days for them to schedule a call. 9/9/2014 service call (ticket **). Evaluated and it was determined that the DC Damper Assembly was bad and need to be replaced. This was determined by tech testing the unit and seeing no reading on the VOM. Charge for the call - $254.57. 9/17/2014 follow-up service call (ticket **). Determined to be a bad control board. 11/24/2014 - returned to replace the main control board (ticket **). Charge for call - $304.49. Temperature after 6 hours has not changed. Turned the unit off and then back on, no change.

    I'm reviewing the troubleshooting instructions online. There is a test procedure to determine the point of failure for this specific problem, and at none of the four visits has this test procedure ever been performed. Recommend you stay with established brands as this has been a nightmare.

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    Customer Service

    Reviewed Nov. 11, 2014

    Fisher & Paykel wall mounted dryer has for the past 2 years been shredding the lining inside the dryer drum so much it's now back to the bare beginnings. F & P have told me to contact their service about purchasing/replacing the drum. Not a very helpful reply and at this point I would never buy or recommend F& P, in fact I would advise against.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 5, 2014

    In April we purchased a $2000 Fisher Paykel fridge with water and ice maker. We quickly realized the door did not close properly and was misaligned as the water/ice maker worked roughly one week on one week off. We called our dealer and they sent out a service representative who told us the water/ice maker could be replaced but he didn't know how to fix the misalignment of the door. He said he would get back to me. By late July nothing had happened and he basically washed his hands of it telling me the Fisher Paykel regional manager had ordered parts and would get back to us. By late September the parts had still not arrived so we started contacting Fisher Paykel America for help. They kept referring everything back to the regional manager who, for some reason, refused to contact us with updates. We were still waiting for a fix when they told us in October that the fridge misalignment could not be fixed. We asked for another fridge and was told that they didn't make this model any more and the closest model that would fit in our space was $500 more and was 0.5 cu. feet smaller. I asked that they replace our fridge with this one at no extra cost and they refused only offering an in-store credit for the original amount. Sorry I expect more for all the grief and inconvenience they have cased us.

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    Reviewed Nov. 4, 2014

    Purchased May 2014. The rack grates that sit on top of the stove are warped. The temperature gauge does not work. The igniter is broken. I want a new stove, not a new stove that needs major repairs. They want to fix it. I will end up going to small claims.

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    Installation & SetupPriceReliability

    Reviewed Oct. 30, 2014

    I have a Fisher Paykel oven and I've had it for 7 years. I have used the self-clean function only twice and both times the oven overheated and stopped working. The repairs were expensive, $500 - $600, I could have paid for a new oven if I'd known it would happen twice. The second time this happened, the repairman told me that Fisher Paykel was aware of the defective thermostat and I could have it replaced but the piece alone cost about $500! I felt that Fisher Paykel should install the part for free since the problem is their fault. I opted to just repair the oven and never use the self clean function again.

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    Customer ServiceStaff

    Reviewed Oct. 29, 2014

    Customer service is NON Existent. I have a F&P two drawer dishwasher. Generally speaking it is a good appliance, but if you need any parts, forget it. The agitator tends to wear out. It only costs about $100 to get a new one and it is dead easy to replace, BUT in my case F&P shipped the WRONG part under the right part number sticker, so the part didn't quite fit, or work. I engaged a professional, who took the very same part number out of her truck and put it in...and everything worked. Cost me an extra $300... but here's the thing. F&P said "tough, we don't accept returns even if we made the mistake"!... four times. And after talking to some appliance service people, this is apparently pretty common that what is in the box doesn't match the number printed on the box. So beware.

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    Verified purchase
    Customer ServiceReliability

    Reviewed Oct. 23, 2014

    Fisher-Paykel WL4227J1 - We purchased this machine, new, on 9/24/14. The machine worked well for 2 weeks & then developed a loud hum in the pump during the drain cycle. Once I was able to get a technician here a week later, it was confirmed that the pump was defective & needed to be replaced under warranty. Now for the part that angers me...

    The repair shop called back & stated that it would be another week to get the part, as F/P ships from AZ & that it would take 5 business days to arrive... Seriously? So I called F/P direct & was told that it would be 3-5 business days as the part ships from Huntington Beach, CA. Or, I could contact the retailer I purchased the machine from & ask them to exchange it... but that they were under no obligation to do so. Hello... customer service. Fisher & Paykel should be OVERNIGHTING a new pump to my retailer... not the 3-5 business days they stated as it is a brand new machine. How do they expect me to clean my clothes for the past 5 days plus the next week? Down with Fisher & Paykel!

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    Reviewed Oct. 18, 2014

    MY husband and I bought our Dream Home which included 2 brand new Fisher Paykel drawers. While I absolutely love the concept of having 2 drawers, this is the worst appliance we have ever, ever, ever owned! The drawers have been repaired so many times we've decided to replace the drawers with a different Brand dishwasher. We are considering taking legal action. We will never own another Fisher Paykel product.

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    PriceReliability

    Reviewed Oct. 14, 2014

    First, it was my Fisher & Paykel oven, which by the way, the company came out three times to try to fix. After they said they fixed it, by replacing the main circuit board, It takes well over 90 minutes to preheat to 350 degrees F. What a waste of energy and time!! Plus, sadly, I don't enjoy baking or roasting meals for my family anymore. Now, my refrigerator beeps every time I open the door, upper and lower (it is a french door frig/freezer on bottom). An "F20" code is on the door panel. I read about this in the internet and customers are saying it is a $1,000+ fix!

    Fisher & Paykel are expensive products. Mine are only six years old. I remodeled my kitchen around these products. My only choice is to deal with the company to get them fixed. But I want EVERYBODY to know how unreliable they are!! PS I went to an open house at an expensive condominium/apartment project in Orange County, California. Noticed all the units have Fisher & Paykel kitchen appliances. Oh boy. The national multi-family home builder is NOT going to be happy when homeowners and residents start complaining.

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    Customer ServiceStaff

    Reviewed Oct. 13, 2014

    We were getting a new kitchen installed last May, and after much consideration had gone with almost all Fisher and Paykel appliances. Unfortunately our son had an accident in the kitchen mid Sept shattering the front piece of glass on the oven door. We called Services about a replacement which was showing available online but it took a whole week of ringing every day only to be told that there was no stock of the glass part or a whole door and they couldn't tell for sure when it would be available. Well it's 4 weeks now and we have called repeatedly and emailed customer care as well to no avail. Polite and sorry as they always are when speaking on the phone or responding in their emails, the staff seem to be at a loss for a resolution. There seems not to be an answer from the technical team here in the UK which is totally mind boggling for a supposed reputable and growing company.

    We are sorry that the only people we can speak with are helpless and taking the flak for F&P's poor services. How does Fisher and Paykel actually function in their after-sales care or do they actually care for their customers? If only we had known this, we would not have kitted out our kitchen with so many F&P appliances. But now that our architect, builders and friends see what we are currently facing, no one is likely to use or recommend the use of F&P appliances. It's a real shame, good products but poor organisation. We have decided the next step would be to refer case to the Ombudsman.

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    Customer ServiceStaff

    Reviewed Oct. 11, 2014

    I have to say this is the worst dishwasher I have ever had. It does not clean dishes. The detergent does not dissolve. The draw smells like rotten eggs. The customer service from the company is one of the worst reps I have ever dealt with. When I put the dishwasher on the 30 minute cycle my dishes are dirty and the dishwasher does not get really hot. I would advise everyone not to purchase a product from this company.

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    Price

    Reviewed Oct. 6, 2014

    About 5 years ago we lost our house to a fire. We lost everything so had to purchase all new appliances. We purchased a 2-drawer dishwasher and fridge. After approx. 2 years the fridge quit and lost all our frozen content. To be fair the company paid for the repairs. Just recently the dishwasher keeps filling up with mold. Called a repairman and he said it would cost approx. 350.00 to repair the sensors which make the heat come on all the time-so the mold. Can't turn it off. Every time it is opened the heat comes on. The next day our fridge did the same thing as 2 years before..Again we again called Fisher Paykel on both occasion dishwasher and fridge. We were told that appliances have a 4-5 year life and the problem was ours. Both these appliances were very expensive and should have a longer life. I WOULD NOT PURCHASE THEM AGAIN NOR WOULD I RECOMMEND THEM TO FAMILY AND FRIENDS.

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    Reviewed Sept. 28, 2014

    I bought the dryer Model E7027PICAO Aug 2013. Not happy with the front load machine, very pleased with the top load model. The lint trap is useless. Lint adheres to the door and must be removed before you take the laundry from the dryer or lint adheres to clothing. Every time the unit is unplugged or power goes off, it continues to run forever. No heat and the only way to shut it down is to turn off the breaker.

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    Customer ServiceStaffReliability

    Reviewed Sept. 28, 2014

    We bought our fridge, brand new in Sep 2011. After 3 years of use, our Fisher & Paykel E240BR fridge has broken down, 3 times in the last 3 months. July 2014 - Fridge was freezing everything, but the freezer was working fine. Called the F&P repair service and they couldn't come for 8 days. When they eventually came, the repairman fixed the thermostat and said it should be good. 30 August 2014 - Fridge & freezer stopped cooling, although motor was running. Everything in the fridge was warm and spoiled. Again F&P repair service couldn't come for a week. In the meantime we had no fridge and had to throw out over $200 worth of food from fridge and freezer.

    By the time the repairman came, fridge had started working again. He said there was nothing he could do until it broke down. 28 September 2014 (TODAY) - Again fridge and freezer have stopped working. Did not notice until tonight and again everything in the fridge is warm. When we rang the F&P call centre, they cannot come until Tuesday. Ridiculous. Call centre person was extremely rude and tried to say they had fixed it. Um if you had fixed it then why is it warm and stopped working again. Needless to say I am going to buy a new fridge tomorrow. Broken down 3 times in the last 3 months and its only 3 years old. Very unreliable, poorly made product. Will not be buying another F&P in the future.

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    Customer Service

    Reviewed Aug. 30, 2014

    I purchased Fisher&Paykel Refrigerator (model E522BRXFD) Oct. 2011 for its look and fit into my kitchen space. It turned out to be a serious mistake. Two years after the purchase, the plastic drain pan of the frig broke, which let water flow over my brand new hardwood floor for days. Not even three years after the purchase, the frig stopped working. The freezer part seems OK, but the frig compartment no longer cools even I put the temperature control dial to the lowest level. I called Fisher/Paykel and the answer was their repair technician was busy and I have to wait for a week for an appointment. Now I am stuck with a broken frig. I paid triple amount of money to purchase this Fisher&Paykel brand when compared with my prior Whirlpool frig, which I used 25 years and never gave me any trouble.

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    PriceReliability

    Reviewed Aug. 17, 2014

    Eco-Smart Washer WA37T26GW2 - I purchased this machine at Lowes for my new home because the salesman raved about Fisher Paykel quality which was my first mistake. I was smart enough to take out the extended warranty from Lowes. After just one year single guy doing ONE LOAD per week. The balance sensor and electronics panel had to be replaced - three service calls, because they received the wrong parts calls and a month later it was fixed. After two weeks same problem and three weeks. Finally problem was resolved and because of the warranty no cost to me. OK fine inconvenience but no biggie.

    Two years after this issues with the motor or something all in all cost me $350 TO FIX. I WAS PISSED. Now after 5 years of crappy reliability it again seems to have the original issue.. NO friggin way am I fixing this poorly designed and manufactured washer again. Time for a cheapo depo Chinese washer that will no doubt out last this $750 (original cost) POS! over $1000 lesson learned. Stay away from Fisher Paykel appliances.

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    Reviewed Aug. 5, 2014

    We have the two drawer dishwasher, which we love. BUT, the machine stinks! A lot! After running the machine, there is always water left in the bottom of the machine. This is usually in the top drawer only, and it reeks. We've cleaned the machine, had the repairman out, rinsed the food off the dishes so there's nothing lying around to go bad, but it still smells. It's like stagnant marsh water. Does any one else have this problem?

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    Price

    Reviewed Aug. 3, 2014

    I bought this dishwasher a few years ago. I thought it would be great because of the 2 drawers. It is the worst dishwasher I have ever owned. We had it repaired 6 times in the 3 years I owned it and the last time, it couldn't be repaired. In talking to the place I bought it, they put in a request for assistance from the Fisher Paykel Rep, who said there was nothing he could do for me. Very disappointing for a fairly expensive purchase. I've gone back to Miele, which in my opinion is the best.

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    Reviewed Aug. 2, 2014

    When I remodeled my kitchen almost 10 years ago, I loved the look of the Fisher Paykel double drawer dishwasher with the matching panels to my new cabinets. However, today it is unplugged and I'm debating whether to repair or replace. Seems to have many electrical problems and a mind of its own. Fisher Paykel has replaced almost every part of the unit and repairs are costly. The last repair lasted less than a year. I live alone and ran the dishwasher once a week preferring to wash a few dishes by hand. The unit runs great and I love it when it's working (last week). But, now if I plug it in, both units start up by themselves and beep. I keep turning them off and they restart! So, it sits unplugged 'til I make a decision on my next dishwasher. Too bad... it looks great.

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    Installation & Setup

    Reviewed Aug. 1, 2014

    I had trouble with my double drawer from the first installation. The service providers were not equipped to fix it. I had multiple breakdowns and a few technicians and no luck. I know at least two friends whom this happened to. I wrote to the company and they took no responsibility. From personally knowing three people with problems, I would say this is a no no product.

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    Reviewed July 1, 2014

    We had one service call in warranty on the dryer mod. dg6ofa-us8. The belt inside was ruining the clothes with the belt breaking down onto the clothes. We keep cleaning every week to no avail. Then it finally had oily stuff ruining the clothes, now sits in the garage after 3 yrs of use. The co. wants the first repair person to fix their defective product. The washer is now also sitting in the garage; it will not continue the cycles any longer without continual help [junk]. Never ever buy these products for any reason!

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    Installation & Setup

    Reviewed June 10, 2014

    We love having an outdoor kitchen, and find that the products function very well, but are very disappointed that the handles corroded over the course of the winter. If they had been made of the same stainless steel of which the rest of the units are made, this would not have been an issue. It can also be quite tricky to get the drawers installed back into the unit after removing them for a thorough cleaning.

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    Customer Service

    Reviewed May 15, 2014

    Don't buy Fisher Paykel Appliances! This is our less than 5 year old dryer after: less than 1 yr New main module; 2. Year 2 another main Module; 3. Part way through 2nd year, Fisher Paykel said dryer had to go to authorized repair facility (closest St Johns and they would not come here to service). So we took it in (diagnosis was loose connection); 4. 3rd year quit again (back to St Johns for service Loose Wire). Ran for a couple months and quit again. During all this time we had been communicating with Fisher Paykel Corporate. Last call in the year 3, Fisher Paykel said dryer was too old and would not handle any more repairs. Not putting any more time or money into this piece of crap! DON'T BUY FISHER PAYKEL. Please pass it on!

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    Reviewed April 28, 2014

    We bought a first generation Fisher & Paykel double drawer dishwasher when we had our condo built back in 2000. We replaced it with a new Fisher & Paykel unit since the one that we had had a lot of quirk things about it and they were becoming too much of a challenge for us to deal with. We chose this model because my husband and I are empty nesters and we liked the idea of having a smaller dishwasher to fill and run rather than having to put every dish we own over a course of two weeks into a single regular size dishwasher. Our favorite feature is its two drawers. One of them is a deeper drawer that can easily handle big plates and platters. It's very quiet. It is water efficient. It's very attractive to look at. There's nothing about the dishwasher that to me represents either a negative or settling for something. It's just absolutely perfect for us in every way. We are extremely happy with the product.

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    Reviewed April 27, 2014

    I liked the drawer dishwasher design of Fisher & Paykel. It's my first purchase with them and so far, it works for me.

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    Reviewed April 25, 2014

    I've had Fisher Paykel for 10 years and it started leaking. I had it repaired twice so I went and bought another one. This is my second one and it's a good machine.

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    Installation & Setup

    Reviewed April 23, 2014

    I have a number of friends who had had Fisher Paykel in kitchen remodels. I heard good and bad, and my designer recommended it once we got started with the kitchen. He said Fisher Paykel made all the dishwasher drawers for everybody else. So we might as well go with the one who makes the most of them. I have a full-sized dishwasher to handle everyday other things but I wanted something just for little things throughout the day that build up in the sink. When I saw them, I was very impressed and I was extremely pleased with it. I like that it holds everything and it's easy to operate. This was my first purchase of a Fisher Paykel.

    I had problems with it in the beginning. I don't know whether it was related to the person who installed it or the way that it was installed. Every time I went to use it for the first two weeks, I got an error message. We finally figured out that it was pushed too far back in the cabinet and it was pushing into the waterline every time that happened so it was causing the error message to tell me that it wasn't connected. But I like it now a lot.

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    Reviewed April 22, 2014

    We like our Fisher & Paykel appliances.

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    Reviewed April 20, 2014

    I had a Fisher & Paykel drawer dishwasher, and when we upgraded our kitchen the theme was steel. We just went with the same brand because we really liked it. I liked the style and the refrigerator seemed to have the most room inside it for a counter-depth refrigerator. I had a counter-depth fridge before and you couldn't get anything in it. It was ridiculous. This one just seems to have a lot more room because the water and stuff are not bulky in the door unlike other refrigerators. The Fisher appliances are nice, with clean lines. We don't need all the bells and whistles. I just want things with space that are clean and seem to work really well. I love the gas range. It seems to have lots of space inside the oven. I enjoy the appliances. I'm pleasantly surprised with them.

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    Reviewed April 19, 2014

    I chose Fisher & Paykel because of the drawer dishwasher back then. The model was very good. It's better than others. I particularly like the drawer feature.

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    Reviewed April 16, 2014

    Fisher & Paykel is good, but not great because the handles broke on the dishwashers. Both of them broke and they're pretty new. We just had them repaired.

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    Reviewed April 15, 2014

    I love my Fisher & Paykel. I've only used it a couple of times. It's in a second home and I'm not there right now.

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    Price

    Reviewed April 15, 2014

    I heard of Fisher & Paykel on TV, but I didn't realize all the different things they make. We bought the CPAP machine. That was my first purchase with them. I chose them over another manufacturer because the price I paid was quite reasonable. The product is very convenient if you want to use it. Overall, I've been very satisfied with my experience with the product.

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    Reviewed April 14, 2014

    I chose Fisher & Paykel over other manufacturer because only they had the refrigerator model that would fit my kitchen size dimensions.

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    Reviewed April 13, 2014

    The Fisher & Paykel dishwasher came with the motorhome I bought. What I like is it's quiet but right now, it was missing parts and there's a broken piece that I'm waiting for another part so I'm not too crazy about the quality control.

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    Reviewed April 12, 2014

    Our old refrigerator was not working properly (from the 1970's) so we decided to purchase a new one. Fisher Paykel was the available unit at our local stores that I could bring home right then. I love the energy efficiency. It's wonderful, and I already have recommended it.

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    Price

    Reviewed April 11, 2014

    We're pleased with the Fisher & Paykel product. So far it has been as we expected although we're not too impressed with the price.

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    Reviewed April 10, 2014

    We received a new dishwasher because there was a problem with the old machine. We had our machine for 6 or 7 years. We like Fisher & Paykel because of the two drawer dishwasher. We don't have to bend down to put the dishes and it was convenient for us.

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    Reviewed April 9, 2014

    About 15 years ago, I bought a washer and dryer. I'd been looking at a different brand but I tried the Fisher & Paykel. I thoroughly enjoyed it for 15 years. Back in January I had to give up that set and bought a brand new set of Fisher & Paykel. I am totally dissatisfied with the two new units. The washing machine ties the clothes in knots and it's very hard on them. It's only been in use now for a little over a month and the dryer drum is already starting to make some noises.

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    Ease of Use

    Reviewed April 9, 2014

    I like Fisher & Paykel. We owned one for about 14 years and just bought another one because we had good success and like the construction of it. I like how the motor starts and how it's suspended all in one piece. But my wife doesn't like to wear the sheets. She put it on the sheet cycle and every time she does it becomes unbalanced and marches itself across the room the minute it sets off. But generally we like Fisher & Paykel because it's easy to use.

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    Reviewed April 8, 2014

    I chose to have Fisher & Paykel because they got the single drawer dishwashers. The recreational vehicle that I bought got one of their dishwasher in it too. I like it although I did have a little problem with it. They didn't have a place for service where I'm at but they had a guy from the Houston area and he drove all the way down here to work on it for me so I appreciated that. I'd recommend it.

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    Reviewed April 7, 2014

    My favorite feature is the automatic water level where I don't have to choose (like is this a large, a medium load?) I feel like I'm saving water because I'm not choosing a larger load size unnecessarily.

    When we went to the store to buy a new unit, the appliance salesman was telling us 6 to 8 years is more typical for newer machines (our previous washing machine lasted 25 years). My husband especially wanted something really high quality that would last. This particular salesman who actually is the owner of the store said he owned a Fisher & Paykel and that it would be the highest quality brand that they carry that would last the longest.

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    Punctuality & Speed

    Reviewed April 7, 2014

    I have owned my Fisher and Paykel Ecosmart Autowasher Model GWL15 since 2010. The first time, we had a problem with the spin cycle was August 2012 (past the 2 year warranty period). I paid $180 to have the pump replaced. The repairman said that this is a frequent problem with this brand of washers. Fast forward to today, April 6, 2014. The washer quit after the wash cycle again. I tried several times to reset it by unplugging it like the owner's manual instructed, only to have NO results again. I had to take the clothes out and wring them out by hand. I then had to empty the washer by hand to prepare for the repairman to come AGAIN. I will never buy another Fisher and Paykel product, nor will I recommend Fisher and Paykel to anyone!! I have never had any appliance fail like this one has.

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    Customer ServicePrice

    Reviewed April 6, 2014

    I saw a Fisher & Paykel commercial about the type of dish washer that I wanted and from what I understand, they're pretty much the only ones the make those now, the drawer ones. So when my refrigerator quit working, I decided to buy one although it was much more expensive but it had the drawer option that I wanted. The company has been very good so far. As far as I know, I dealt with just the company that I bought it from in the store, but as far as my happiness with the dishwasher, I'm not really pleased. To begin with, we had the one that I ordered and laid for to be in stock and it was put in and for some reason it leaked immediately.

    Right after the delivery guy left, it started leaking, at least twice. It's been three times it's flooded my kitchen floor, my hardwood floor. They called me that they were going to contact the company of Fisher & Paykel and find out if they were going to do anything about my floor, but I haven't heard anything. Then they bought me a stainless steel one and put it in to replace the one that I ordered, which was a couple hundred dollars more and they didn't make me pay the extra money, which was nice. I have my dishwasher and I was happy. But since then, it's only been less than a year and probably six months or so but the pieces inside where you stack the dishes are already breaking.

    I have to find another piece that I could put there so that I could get my dishes in there. Plus the fact that the chimes are so close together that you can't get anything in there except for a flat dish, unless you just take all of the things out and just have an open drawer. Our complaint is that nothing fits in them right and it doesn't clean as well as I thought they would. I thought they would be very good for what we spent on them. I put less and less in them just thinking it'll get cleaner and cleaner because they're in such a compact area. But they don't really seem to. And I follow all the rules on what they say to do and stuff but even so stuff is not as clean as I thought it would get. So I don't know what it is that keeps it from being clean, but I keep trying.

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    Price

    Reviewed April 6, 2014

    I bought the Fisher & Paykel top-load washer and a dryer because I don't like front-loads. I got them home and the dryer broke two weeks after I got it. The main component board went out on it. I couldn't find somebody to come out and take care of it. There is no information on what the code represented. And when someone did come out, they didn't have the part. So the store I bought it from gave me a new one. The performance of the machine was very disappointing considering what they cost.

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    Price

    Reviewed April 5, 2014

    We bought a new Fisher & Paykel washer and dryer at least five years ago. When we went and looked to buy a new washer and dryer, they had a F&P set sitting there. They were quite a bit more expensive than a lot of the other ones there at the time. I looked at them, read a little bit about them and liked what I read about them and they did seem to do as well as they said. The clothes would come out of the washing machine with a lot less water still in them than I was used to from other washing machines and it would really spin the water out well which meant less drying time. You can set it on automatic and it would decide how much water it needed.

    We're still using the washing machine, and it still does an excellent job. The only problem we've had with it is I have had to replace the agitator two times because the clothes would get caught under the agitator blade. And if the kids were getting the clothes out and not paying attention they would break the agitator blade. Also the dryer some time ago started to have a loud squeaking noise, and I looked up what it was. There were some parts I could have purchased for less than $200 and it didn't sound like that hard of a fix but we decided to go ahead and buy a new Fisher & Paykel dryer. We bought a new one within the last few months. Overall, I've enjoyed using them.

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    Price

    Reviewed April 5, 2014

    I saw the Fisher & Paykel dryer in the appliance store and that was the first time I've ever heard of them. It was on sale for a good price and the salesman assured me that it was a good quality product that's why I decided to try it. I still haven't studied the literature to learn all the ins and outs of it, but I've been using the basic features to get my stuff dry.

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    Customer ServiceStaff

    Reviewed April 4, 2014

    I've known about Fisher & Paykel for years from TV. I got the dish drawer because I like the convenience. I like the qualities and the service. When you call the service people, they are always knowledgeable and helpful.

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    Reviewed April 4, 2014

    I had heard about Fisher & Paykel before as I use it in medical equipment. This dishwasher was my first F&P purchase. I have the Dish Drawer feature, and I love it.

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    Reviewed April 3, 2014

    I find it very efficient. I bought a F&P appliance a long time ago as it seemed like a good deal and since then I've purchased all kinds of appliances from them.

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    Reviewed April 3, 2014

    We had a wonderful experience with Fisher & Paykel. It's an excellent product. We bought a new RV and the dishwasher came in it. I like its quietness and it cleans very well. I'm very happy with it.

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    Reviewed April 2, 2014

    I bought a Fisher & Paykel washer and dryer. The top load dryer is pretty awesome. F&P seemed a lot better from what I was told about them.

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    Reviewed April 2, 2014

    So far I have no problem with Fisher & Paykel. It's very good.

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    Reviewed April 1, 2014

    I've had a Fisher & Paykel for ten years. I bought a a two-drawer dishwasher because I wanted the drawers. It's convenient to use and very quiet. We have recommended it to friends.

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    Staff

    Reviewed March 31, 2014

    We purchased a Fisher & Paykel refrigerator because we liked what the salesman had to say about them as a brand. And I liked that they had water in the door but not ice which opened up the refrigerator for more stuff kind of things. I didn't want something with ice on the door but I liked the idea of an ice maker in the freezer and water in the door. I've never seen one that does that. I did have an issue with the refrigerator but they were very responsive and helped to get it taken care of. I'll know better as time goes on how long it'll last and stuff but so far I would recommend them.

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    Reviewed March 31, 2014

    I was well satisfied with Fisher & Paykel. I haven't had any problems. The only thing that I would request would be a manual for it. It's not level and I haven't figured out how to level it yet.

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    Installation & Setup

    Reviewed March 30, 2014

    We purchased the double drawer dishwasher from Fisher & Paykel because I've had it before and I liked the results. We had it installed in our new office but haven't done anything with it yet. We only ran it the day that it was installed to make sure everything runs okay. What I liked the most about it is the option to run two drawers at once.

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    Reviewed March 29, 2014

    It was a fine experience with Fisher and Paykel. I will recommend them to a friend.

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    Reviewed March 27, 2014

    We purchased a washer and dryer from Fisher & Paykel. My brother-in-law and sister-in-law have the dish washer. We knew they were much more quality products, so that's why we decided to try them. When we first got them, the washer did not work from the day we got it. But they came and fixed that. They came and replaced it right away. I would definitely recommend them.

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    Ease of Use

    Reviewed March 25, 2014

    My washer went out and the guy that came to repair it recommended Fisher & Paykel. It's easy to use. It don't breakdown easily.

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    Customer ServicePrice

    Reviewed March 25, 2014

    This fridge caused only problem for me... broke in 2011, my new kitchen cabinet were damage and after sending all documents, Fisher said to me to send the invoice to them when the work is done but not guaranteed that they will pay... to be continued. And have another problem with it, plastic in door hinge always broke, even if we close door very gently. I'm really not happy with my purchase. I had 2 refrigerator in 30 years and this one will be changed very soon because it's only causing problem to me. Very nice looking, very nice for space inside but the rest, for the price I've paid....not worth it. Customer service in Quebec is very very poor.

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    Reviewed March 23, 2014

    It was a great experience with Fisher Paykel.

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    Reviewed March 15, 2014

    This is one of the most impressive refrigerators. High tech features. But also, its overall format does not waste unnecessary spaces, thus being less bulkier. It holds a lot of items. One constructive criticism: the ice container on the side is not quite user-friendly (though I don't know how to improve it).

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    Staff

    Reviewed March 8, 2014

    The washer is quiet and convenient. We are able to run two loads at the same time, but with different cycles. The drawers are great also because we can do smaller loads of dishes and while one drawer is running we can fill the other. Another great feature is the stainless steal finish - it doesn't mark. You can literally rub your hands all over it and it won't mark. Friends of ours have a Bosch - nice washer but it always looks dirty because of fingerprints all over it. (They have kids.) My parents also have a Bosch and they have to clean it once per week or so. Our unit is DD24DDFX7. Highly recommended!

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    Price

    Reviewed March 5, 2014

    Aquasmart Washer and Aerosmart Dryer - These are wonderful appliances. Both are efficient and inexpensive to use, though a bit noisy. But the upside is, they let you know immediately, with various beeps, when things need readjusting inside. They are fairly compact and fit in the smallish laundry room nicely. The clothes come out beautifully clean and not beat-up.

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    Reviewed March 2, 2014

    This is our 2nd DishDrawer Dishwasher from Fisher Paykel, and it works great. Smooth, quiet operation where you don't even know it's on. Dishes come out clean with no problems. This is one of two dishwashers in our house and it is used for smaller loads or overfill from our main dishwasher. Easy self-installation. Would recommend it to anyone. Received an additional 2 years parts and labor warranty from Fisher Paykel as a promotion for a total of 3 years.

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    Reviewed March 1, 2014

    Great equipment. This is the 2nd F-P dryer we have purchased! We are a totally satisfied customer.

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    Reviewed Feb. 28, 2014

    I have the 2 drawer dishwasher and absolutely love it. It took me about a month to retrain my loading habits, but once I did I really think it's great!

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    Punctuality & Speed

    Reviewed Feb. 28, 2014

    Excellent service, prompt delivery and good follow up of satisfaction. I like the stove, just wish there was a self cleaner on the oven.

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    Installation & Setup

    Reviewed Feb. 27, 2014

    We bought a Fisher & Paykel dishwasher from Lowe's, the assumption was that it was standard dishwasher size for USA, but after installation there is a gap of 1.5 inches, see picture attached.

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    Reviewed Feb. 26, 2014

    I currently own a Fisher & Payel washer and dryer and just bought my second dishwasher. I'm very happy with the products. My only complaint is the soap dispenser has two prongs inside it so if you use a powder cube and not the gel (which I don't like) you cannot get the soap powder cube in the holder. Poor design. Other than that I am really pleased with my FP appliances.

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    Reviewed Feb. 26, 2014

    Bought a 2 drawer dishwasher. Very quiet and nice.

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    Sales & Marketing

    Reviewed Feb. 26, 2014

    Refrigerator RF170DLUX4 - Excellent unit thus far. I've had it about three months. Seems well made, works as advertised. Lots of storage. Great looking. Quiet most of the time. Lots of compliments.

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    Reviewed Feb. 26, 2014

    Fisher & Paykel Activesmart 16.9-cu ft French Door Counter-Depth - Very happy with the refrigerator. Like the quality. A few items would have been helpful: i.e., only one ice cube tray, no egg storage container and a couple of trays for the shelves would improve storage. Based on a premium product would have expected all the above included.

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    Reviewed Feb. 26, 2014

    We remodeled last year and purchased a DCS refrigerator, rangetop and double oven after much research. The refrigerator is great! We love the space and the layout! The rangetop is wonderful - my first experience using gas, and I love it! Our ovens are a different story. After 6 months of use, one of our ovens stopped working properly. Since we live where there are no warranty repair available, DCS sent their regional person. He fixed the oven, but a week later, it quit working again. We are still waiting to hear back from him. Very disappointed in the oven. Hoping to resolve this as quickly as before.

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    Reviewed Feb. 26, 2014

    I replaced a 12 year old F&P washer only because my daughter hit the machine with the car (in the garage). Looking forward to 12 more good years with the new machine (or more since we don't park in the garage anymore!).

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    Reviewed Feb. 25, 2014

    I love the new Fisher & Paykel dishwasher. I love it because there are a lot of things I don't wash. It's nice to have the two different drawers. I could put a smaller load in the bottom or a bigger load in the top where in the past, I've either had to run the dishwasher with a really small load or I would have to wait until I filled up my dishwasher to wash everything. However, you can't get in some of the bigger things because of the way the inside is laid out. It's hard to get the dish soap in. You can't use the big box and have to put the soap in a smaller jar to pour it in but overall, I would not have gotten a different dishwasher.

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    Reviewed Feb. 24, 2014

    I had Fisher & Paykel dishwasher and I bought a house that had one in it. I like it a lot. I really like the drawers too.

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    Staff

    Reviewed Feb. 23, 2014

    The Fisher & Paykel refrigerator was the right size for what I wanted to replace. Also my sister had the same one in Maryland and I really liked what she had. The one it replaced was a GE side-by-side that we had purchased in 1989 that works fine. I was just tired looking at it and it had one minor issue. I love the new refrigerator.

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    Reviewed Feb. 23, 2014

    I bought a house in the southern part of Virginia and it had old appliances in it and the dishwasher failed. I went to a store that sold all the brands and we were taken by the drawer configuration. We thought that would work well on our kitchen and it has done. I like the fact that I can load pots and pans in the lower drawer and other stuff in the upper drawer and do them all at once. And it's just the easier loading feature. I think it's a wonderful machine. It washes dishes very well and I have only a few complaints. It's a little awkward getting used to the fact that there's only water coming from below, there's no upper wand so you have to be clever about how you put things in it. And the plastic piece which you grab to open it, both the upper and lower ones have cracked, so they're just not strong enough for the load that they have to put up with. Daily opening and closing. But outside of that, it's been wonderful.

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    Reviewed Feb. 22, 2014

    I went to Warners' Stellian here in the Twin Cities. I asked what are my options for a 36-inch unit. I had no background on Fisher & Paykel. I got their 36-inch stove. It works, it heats up to temperature. The burners on top are a little bit more aggressive. I would have liked to have a different simmer burner than what I have on there but all things considered, I would give it a 9 out of 10. It is beautiful. I didn't buy it originally because of cost. It's truly a beautiful piece of equipment. I would definitely consider, it's a beautiful artistic design and it looks absolutely stunning in my kitchen. It was nineteen years before I got a kitchen remodel and it is a beautiful piece..

    There's a glitch for some reason - if I start the burner on top, it can turn the oven off, I have to be real careful for that. I'm not sure why, I should probably check into it. But this is what I like the best out of it and I'll be honest with you - the oven heats to temperature PERFECTLY. And I have such a respect for that because that's what it's supposed to do. That's why you buy an oven! That Whirlpool took an hour to heat to 300 and you have to set it. You don't have enough paper to write my comments on that one.

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    Staff

    Reviewed Feb. 22, 2014

    I ran into it going online and looking for a counter depth refrigerator and that's when I ran into Fisher & Paykel. I chose them primarily because they were the only one that actually had the depth that I wanted. Other people called 'em counter depth refrigerators but they really weren't. I have the 17 cubic foot refrigerator with the ice drawer at the bottom and two doors at the front. We pretty much like everything about it. My favorite thing about it was that it only sticks out four inches past the counter and it performs as well if not better, I would say. The only problem I've had is with the sliding drawer. It's come off the track a couple times. The service people have been able to get it back on and I think I know how to do it myself now.

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    Reviewed Feb. 21, 2014

    We are very happy with our Fisher & Paykel refrigerator. We like the space when we open the two drawers and the lighting. It works very well. I have no problems with it.

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    Staff

    Reviewed Feb. 21, 2014

    I love the quietness of the Fisher & Payker washer. I had heard about them from my brother and I purchased a washer and dryer. We compared them to the LG and my brother has great reviews on how quiet it was and when it came down to it, the sales person said that it was just a little bit above the line than the LG. We thought we'd give it a try because we like the idea of it being a quiet experience. This was the first one I've had without the agitator so it is different and I'm still getting used to what setting to use so that it does not wrinkle the clothes so much. We like it so far. I’m getting used to it taking a longer cycle. There is this minor thing. I wish the beeper was louder. I've got it up to the maximum beep but it’s so quiet I can’t hear it in the other room. I'd recommend to anybody to give it a try.

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    Staff

    Reviewed Feb. 20, 2014

    We were looking at the appliances at the store and the size of the Fisher & Paykel was convenient for us because we had a special place to put it in. We're very happy about it. I like it so far. It's very nice. I love the way it washes and removes stains. The one that I had before was 25 years old so I didn't have the gentle cycle and all those other options.

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    Reviewed Feb. 20, 2014

    I needed a new fridge and I found a Fisher & Paykel fridge with a design that I love. It's been a year and a half now. I like that it's big and there's a lot of space inside. It's performing well and the only problem I have is the water machine and the temperature control which is not working. It's not under guarantee so I'm trying to see what my other options are. It's a good fridge, if I fix the little problem, it will be perfect.

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    Reviewed Feb. 20, 2014

    We purchased our first DCS products when we built our dream home. My husband and I enjoy cooking and our enjoyment has increased with our new cooktop and BBQ.

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    Reviewed Feb. 19, 2014

    Love our new oven. Works better than other top of the line competitors. Looks sleek too! Best appliance purchase in our new kitchen.

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    Customer ServiceStaff

    Reviewed Feb. 19, 2014

    The Fisher & Paykel washing machine doesn't work well. I bought it Dec. 29th. It makes a loud noise. The first guy that came to my house said he had to contact his supervisor and I never heard from him again. After 10 days I called and they send me another guy. He came last week and he ordered a part. He thinks it's my rotor. So I have to wait for the piece and he will come back. I was not happy with the first repair guy but now I'm confident that the second one is going to repair it. He told me not to worry about it. I hope he'll be able to repair it.

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    Customer Service

    Reviewed Feb. 18, 2014

    We were looking for a second refrigerator in our home, and went to a company called Pacific Sales. They were closing that particular store, and the Fisher & Paykel unit we bought was probably a previous year's floor model. It's got a lot of bells and whistles, one of which was not working - some alarms thing or something was bad. We called the service company and they came out and took care of it. It was a new unit and it had this problem... but other than that everything's been great. We had not really heard of the brand prior to making the purchase, but are very happy with it now that we have it.

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    Reviewed Feb. 18, 2014

    Just got the new drawer dishwasher and wasn't too pleased with the having to use the powder soap, after switching to the Finish pucks things improved. Don't care for the puck dispenser in cutlery holder - should be separate. There are no clips to hold small items like jar lids from jumping all over.

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    Reviewed Feb. 18, 2014

    We were re-doing our kitchen and we wanted something with two drawers and they were the only ones who really did it for the dishwasher. I checked them out online and they were very highly rated. My wife says "why we didn’t get all our appliances from them?" We did our whole kitchen and she was... “I didn’t know about them beforehand.....” So this was an experiment that actually turned out to be positive and if they want to, they can change all my appliances, because I’m sorry I didn’t buy all of them :)

    Compared to other brands we had our F&P dishwasher is amazing. I love that the dishes come out sparkling clean. I don’t have to scrap them. I’ve had bad dishwashers. The last one that I had was extremely poor. I would never buy that brand again.

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    Customer ServiceStaff

    Reviewed Feb. 17, 2014

    Okay, so the repairman finally came through with the list of all the parts needed for the job! Wow you wouldn't think an authorized dealer would take so long to communicate with Fisher and Paykel, but I must say, once he did the company came through and backed their product. Our ovens are set to be repaired as soon as the parts come in and without charge. I will re-post after the job is complete. But so far so good. Very impressed with customer service rep.

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    Coverage

    Reviewed Feb. 17, 2014

    We were buying new appliances because ours were 22 years old and the refrigerator was starting to have issues. We only had a 30" opening and we weren't satisfied with any of the big refrigerators until we saw the Fisher & Paykel. I couldn't get it out of my mind and we went back and bought it. Compared to other models I've had, it's excellent. It's got the bottom freezer, which we love. We like how the shelves are. It's got such clean, nice lines. It's so beautiful we don't want to put anything on it to cover it up.

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    Reviewed Feb. 17, 2014

    Fisher & Paykel SmartLoad Electric Dryer DE62T27G. The dryer worked fine for 4 years - no problems until now. The heating element would not shut off even when the power light was off, that required us to pull the plug. I consider myself lucky that I was home and caught the problem else a fire could have occurred. Pushed the reset button and now no heat at all. Considering a repairman but am not thrilled about paying!

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    Reviewed Feb. 17, 2014

    I love the fridge. We just bought it and I would have another one in a New York minute. But our fridge is having a problem and we're hoping to get it fixed. The problem is that my crispers below are not meeting the thing on the top that closes them off. We've gone to the people we bought it from. They came here to look at it, they forgot about it again, they came back again, now they're coming tomorrow, hopefully to fix it. And I hope they can because I have lost a lot of veggies and stuff. Other than that this is an amazing fridge, the rest is great, it's very, very quiet. I don't have to worry about hearing it. The ice cubes are pure and clean and nice. It's just great and it looks fantastic in my kitchen. It’s a counter sunk so it fits so well. It’s a good fridge.

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    Staff

    Reviewed Feb. 16, 2014

    I saw Fisher & Paykel advertised on television. We didn't actually go looking for that make at the time. It was just one that we'd come across. It was about what we were after, on sale. But we had looked at them before up in London. We purchased a refrigerator. It didn't start out very good. When we bought it, they showed us a small pinhole dent in the front door which we thought was fine, and they'd reduced the price. When it arrived here, it seemed to have a couple of dents that we hadn't seen before in it. We don't know whether we'd missed them or they happened when they were bringing them down. But they brought it in and the controls wouldn't work. It would work as a refrigerator but you couldn't control anything.

    So we complained to the place where we bought it, and they weren't allowed to service it for the first year. We had to get some service people out of St. Thomas. They were good, checked it out, and it wouldn't work. They had to order a new front panel control unit and it took about 2 or 3 weeks. They got it here, plugged it in, and it has worked fine since. The appliance is good once it was operational but the place where we bought it, we wouldn't set foot in the door again because we didn't get very good service.

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    Reliability

    Reviewed Feb. 16, 2014

    We had to replace a fridge that was 11 years old and defective so we got a Fisher & Paykel. We certainly appreciate the ice-making system and the fact that it doesn't take up too much room from the refrigerator section, that's for the cold water. Compared to other makes, the other one seems to take up a lot of room, this one is just a small space in the door. And for the ice, it's very reasonable. That's the main thing. This is the first time that I have the French doors. You cannot pull the drawers, neither the fruit nor the meat drawers without opening both doors. So this is one thing that may not be the most efficient and this to me would be not totally negative.

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    Price

    Reviewed Feb. 15, 2014

    We went down to a place that has all kinds of dryers and they recommended the Fisher & Paykel gas dryer so we bought it. It had a little dent on it so we got a better price on it. We replaced a Whirlpool which we had a long time, and it seems to do just as well. It's performing pretty good and it's convenient.

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    Staff

    Reviewed Feb. 15, 2014

    We decided to get a new unit of Fisher & Paykel because we’re getting older and have to bend down all the way in to get in the old washer. And it wasn't broke but we went up to Millman's who is the independent distributor. They had one there but they also introduced us to split door and they are the only ones that have a fast wash, it's 38 minutes. So we got it and they put it in, 90% of all these... it's a very good machine and the people that put them in and represent the product, they knew what they were talking about. I didn't know Fisher & Paykel's name simply because they're a better, higher end and you don't find them in Lowe's and other stores.

    A lot of people just don't know about them but it's an excellent product. It does what it's supposed to do and does it quietly. I've had the washer for 2 or 3 years and I use the top drawer 90% of the time. We use the bottom drawer every now and then to make sure it doesn't get clogged up or gets lonesome. And every now and then if you noticed something, you just put it on the normal cycle which is 56 minutes and everything comes out fine. I don't know how you could improve it other than put the dishes away for me once it's done. Is there anybody there who can do that for me? For older people and people that just don't wanna mess with stuff, the product is very very good. You hit a home run. I would recommend it to anybody that has electricity in their house because it's just good a product. I enjoy Fisher & Paykel products.

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    Reviewed Feb. 14, 2014

    It’s a fairly new house. We had a builder’s dishwasher that we weren't satisfied with. The area below it is a finished area, we were concerned about leakage in it and it was the only one that had a pump out cycle if there’s a leak detected – it’s my favorite thing about it. I've had it for 4 - 5 months and it’s been pretty good. The performance has been fine except that you can only use powder.

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    Reviewed Feb. 14, 2014

    I purchased a Fisher & Paykel refrigerator. One of the salesmen at Lowe's told me about the brand. So far it performs great. We went through with a countertop depth, because we like that we have more room in our kitchen. I had no bad issues with Fisher & Paykel. Everything was great.

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    Reviewed Feb. 14, 2014

    I have some build issues with the new unit that I put in, the design modifications that makes it less user-friendly, and there are some design feature changes on it which I really don’t care for. The old design was better in terms of its usability... I'm an architect and I specify Fisher&Paykel appliances in projects but this was personal residence and I had a Fisher&Paykel and I wanted a Fisher&Paykel again when our old dish drawer was beginning to have some issues after 12 years...

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    Reviewed Feb. 13, 2014

    I have a Fisher Paykel one-drawer dishwasher that came with my motor home. It's working great. It's fine and I like how quiet it is. The one thing I do not like about it is leaving the dishes in there. If I leave them in there after the cycle spin, then the moisture builds up inside and they sweat and I have to dry them.

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    Reviewed Feb. 13, 2014

    I bought this F&P dishwasher because we're renovating. I've had it since the beginning of December. It did have a problem when I first got it but they repaired it right away. So the experience was very good. It's fine and I have no problems at all. My favorite thing about it is that it has double drawers/double doors.

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    Reviewed Feb. 12, 2014

    We purchased our refrigerator in October of 2013 and we love it, the only brand that offers counter depth. The set up inside allows for storing plenty of food and beverages.

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    Reviewed Feb. 12, 2014

    We've had Fisher & Paykel. We really had bad luck but we love the washer. We got the washer and dryer maybe 60 years ago and we actually had a lot of problems but we love the way that it's been so we chose to try it again so hopefully it will be better this time. I really like the other one better. This new one does a whole rinse and spin but it doesn't allow you to just spin. But I would say what I love the most about it is that the way it spins then still dry. It's a nice washer and dryer. But I do wish that you didn't have to do the whole rinse cycle for it to spin.

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    Reviewed Feb. 12, 2014

    Happy to own such a quiet dishwasher! The idea of two drawers is great for choosing using just one and doing a quick load or using both drawers to do a larger load. Finding it difficult to load small bowls with the layout of rack but overall give it an excellent rating.

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    Reviewed Feb. 12, 2014

    I wanted the tri-folder, the French door refrigerator, and when I found out that a full-sized one would not fit in my house, I started looking for the counter-depth one and I happened upon the Fisher&Paykel. I like to shop through Lowe's because of their stuff and I found out Lowe's sold them and serviced them. But they really should have one on display so people can see them and see what they look like. Because you really have to see it to appreciate it. So I contacted a Fisher&Paykel place out in California and asked them some questions and I told them I wanted to see one first. They sent me some sites by Lancaster, PA which I ended going to Mount Joy to see one on display but I didn’t buy it from them. I ended up going to it was like an Ace hardware store that sold the appliances... And oh my God, I love it!

    My Fisher&Paykel refrigerator performs beautifully and it's sleek. Even the delivery guys had never seen one or heard of them before and they were just all over it, looking at it and thought how nice it was. And the size of it is just fine for everything for where it's at. Anyone looking for one especially for a counter-depth would be worth their while to check this Fisher&Paykel refrigerator out.

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    PriceStaff

    Reviewed Feb. 11, 2014

    I like my Fisher & Paykel refrigerator and dishwasher. They're very good. What I don't like about them is the price but I'm happy with the products. I have no problems but they are more expensive. The look is nice and everything is nice.

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    Installation & Setup

    Reviewed Feb. 11, 2014

    I purchased a Fisher & Paykel dishwasher through Lowe's. The reason I chose this is because it's the only brand that makes that little drawer dishwasher anymore. I absolutely needed that size unit because we have very small condominium kitchen and I just simply could not have a drawer that laid down, there's no space, so I like the unit very much. It's working fine and the quality seemed good. The stainless is good. The installation was fairly easy. It was done by a contractor and I've been happy with it. It was an easy purchase. Lowe's did okay. There are a lot of people who are living in smaller spaces as things get smaller so I think those compact appliances are really great.

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    Reviewed Feb. 10, 2014

    The Fisher & Paykel refrigerator came with the new construction and I love it. It's very well designed and laid out ergonomic, and it works quite well. It's probably the best fridge I've owned.

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    Reviewed Feb. 10, 2014

    Our Fisher & Paykel dishwasher drawers came in the house when we bought it and we haven't replaced them yet. We do have problems with it. Sometimes the lid does not like to open and close correctly. We had a repairman come out and showed us what to do to try and remedy that. And then the top one for some reason will go all the way through the cycle when it's on the short cycle but when it's on the regular cycle, it stops halfway through. Maybe if they’re brand new, everything would be working okay, but this unit is probably about 8 to 10 years old.

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    Price

    Reviewed Feb. 9, 2014

    I'm very happy with my DCS 30" range. The range provides me with plenty of BTU's on all burners allowing me to do a proper saute and a great braise. The oven is very well insulated and does a great job with even browning from roasting chicken to baking bread. I do wish there was a switch to shut off the cooling fan so I can manually shut it off. I've worked on other ranges in this price range and none have performed as well, were built as well or looked as great. I'm glad someone still cares about the quality of their product.

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    Staff

    Reviewed Feb. 9, 2014

    The guy who has fixed our appliances in our house recommended the Fisher & Paykel washer. He said it was a really good washing machine. He has seen it. He’s installed it a few times. He thinks it’s great. And we've used him for years so we trusted him, so we bought that. We have been happy with the washing machine so far.

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    Reviewed Feb. 8, 2014

    I purchased a Fisher & Paykel washing machine. It's fine. It works. It offers more control than competing high efficiency models. Although none of the high efficiency models offer the kind of control the old classic machines do.

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    Punctuality & Speed

    Reviewed Feb. 8, 2014

    My Fisher & Paykel refrigerator is much better than the other brands that we've had in the past. The only thing they should have pointed out at the time of purchase was that the ice maker is extremely slow. But I’d recommend it to somebody even with the slow ice maker in it.

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    Punctuality & Speed

    Reviewed Feb. 7, 2014

    I am very happy with my new dishwasher! The drawers are so much easier to use than the pull out racks on my old one. The wheels were always popping off or coming off the track. No problems now! The bottom drawer is perfect for smaller loads. No more waiting for more dirty dishes to make a load. It's quiet and has a setting for "fast" for a quick run. I love it!

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    Staff

    Reviewed Feb. 7, 2014

    We've only used a Fisher&Paykel brand dishwasher both in our previous house and the one that we moved in to now. There's just two of us so we don't generate a lot of dishes so F&P works out real good for us. I have recommended them to friends.

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    Reliability

    Reviewed Feb. 6, 2014

    This is the third refrigerator we've had in about two months. We had to get rid of two KitchenAids that were totally defective. We picked Fisher Paykel, and love it - the design, the ice maker, the water through the door. The only thing is, depending on the glasses that we use for the water, sometimes it piddles a little bit down the refrigerator. But I like the inside. I like the freezer. We're gonna be moving and we're gonna buy another Fisher Paykel appliance.

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    Staff

    Reviewed Feb. 5, 2014

    I'm a kitchen and bath designer so I know about Fisher & Paykel. We have them in the showroom at the last place I worked, and I inherited that when I bought the display, when we downsized after the crash, and I just replaced it. I put it in my sister and brother-in-law's house, and they love it. It's a great appliance for Californians and retired people who are you know downsizing their homes, as their kids go off to school. It's also great for young couples with kids because they can do one load. The dishwasher is great because of the two drawers. Besides, it's a New Zealand product.

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    Reviewed Feb. 5, 2014

    I am very happy with my new Refrigerator. Very well designed. Holds all the food I need. Great energy saver.

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    Reviewed Feb. 5, 2014

    We have a friend who had a Fisher & Paykel dishwasher. Ours had broken and the man who sold the two drawer dishwasher to us encouraged us to buy it as well. However, we don't particularly like it. The design is awful. We can hardly put any dishes in there. We have to run our dishwasher several times more than we would have to run a traditional dishwasher. You can put eight glasses in, and only a certain number of dishes and it has to be the right shape and size. It's really a pain. We wouldn't have purchased it. If we knew what it was like to live with it, we wouldn't do it again. We have another dishwasher in another home that we own, and that dishwasher is a much lower-end brand and it's just a much better performing dishwasher too. Even when the dishes come out, we frequently have to put them back in again or wash them again.

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    Reviewed Feb. 4, 2014

    We got the two-drawer dishwasher from Fisher & Paykel. Our other unit died and this is the first time we’re purchasing from them. My favorite feature on the unit is it having 2 drawers. We're an older couple and I have one drawer of dishes a day which is perfect. If you have smelly fish dishes or something you want them to be done straight away. And it works very well for us. I'm absolutely delighted with it. It works beautifully and it's extremely quiet. And of course it's a good Kiwi product. My wife is Kiwi, which is good. What else can I say?

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    Reviewed Feb. 4, 2014

    The range has a decent design. A couple of the drawbacks are: the oven is cannot handle two half sheet aluminum pans on a shelf. The legs mount on a single shaft and the clearance between them and the sides is minimal. The temperature controls do not appear to be accurate which causes you to monitor the oven and range settings.

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    Reviewed Feb. 4, 2014

    My experience with Fisher and Paykel was great.

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    Customer Service

    Reviewed Feb. 4, 2014

    I had Fisher & Paykel washing machine previously and it broke. I got another one because I liked it. I liked the size and I like the new machine. The only negative was waiting for a long time for the new machine to come out with very bad feedback from the company and misinformation from them when I had called about the new machine.

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    Staff

    Reviewed Feb. 3, 2014

    I used to have a Fisher & Paykel and the reason I was purchasing something is I just remodeled a kitchen in a newer and different house than the one where I had the other one. I got the two-door dishwasher with the tall drawer. It's ugly. I didn't realize it wasn't the same in the front and they ruined the front completely. If I could have sent it back without paying a 25% up charge for returning it, I would have returned it. I'm very disappointed. I have the recessed handle, it used to be all stainless steel, now they've got some junky plastic in the front and that's terrible. I wanted the tall drawer but I assumed it was the same... it looks chintzy.

    Compared to the rest of my appliances, I'm sorry I bought it. I bought it because it's great for doing wine glasses although I find that the spot where the wine glasses go is just a slight bit narrower than what I used to have because I'm having a little bit more trouble trying to get them into the slot. The dishwasher works just fine. Aesthetically, they ruined it. And I loved my other one. I just think that they didn't do a good job of remodeling it. It doesn't help the people that paid top dollar, I could have had a Bosch which is an equally competent dishwasher or any others and I chose this one because of the fact that I could do a smaller load so there's some wonderful things about it but the look upsets me.

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    Staff

    Reviewed Feb. 3, 2014

    We bought a Fisher & Paykel two-drawer dishwasher. We like that it's quiet and it works really well. We've recommended it to many people.

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    Reviewed Feb. 2, 2014

    The reason we picked Fisher & Paykel refrigerator is because we have a built-in space and we had to have a certain width. This one came close. I could not find any other in the stores around here. I went to Lowe's and asked them if they could order it and they said yes. Our Sub-Zero had gone completely out. We've had it for about 30 year. I was used to the old one but I love this one. I love the interior and everything except for one thing. There is no meat tray in it. And my husband would like it if a jug of milk could fit into the door. When it was delivered it had marks on the door and I got in touch with Fisher & Paykel about it. They told me they're going to send someone to redo the doors or give us new doors. These were blemishes and they're getting it taken cared of.

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    Reviewed Feb. 1, 2014

    I bought a Fisher & Paykel dishwasher and refrigerator quite some time ago. After 3 or 4 years, the dishwasher was deemed beyond repair so we had to buy a new one. The loading on the new dishwasher is worse than the previous one and neither one of them were very good. We have a very narrow kitchen and the fact that these are drawers rather than the drop down door is very helpful and that's why we tolerate the other shortcomings or things that have changed. The machine is so complicated that it doesn't run well and it can't be fixed when it breaks.

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    Fisher Paykel
    Response from Fisher Paykel

    Dear Steve, Please call our customer service manager for help! Your dish washer is fixable! You can reach her at 949-790-8900 ext 2842

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    Reviewed Feb. 1, 2014

    We purchased this condo unit 5 years ago. The previous owner already had a Fisher & Paykel so we'd been using the previous one. My wife liked it very much and I used it too. It's good, because we often read the Consumer Reports which puts Fisher & Paykel at the bottom of the list and here IT HAS LASTED ABOUT 10 YEARS (Obviously people have to know about the repair information from consumer reports.) We've already got a new unit and the previous one could be better and different... but this new one uses less water and is quiet. It has a lot of good features. It's very good.

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    Price

    Reviewed Jan. 31, 2014

    We had Fisher & Paykel washer that was about 5 years old. The pump went out and the cost of replacing was so high that it was better to get another one from a different manufacturer. But the washer broke out unlike the one we got from Fisher & Paykel, so we purchased from Fisher & Paykel again. Compared to the past model we had, this one is good. I like its soak cycle feature which the other one didn't have. We're not happy that the first one didn't last longer than it did but we like it.

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    Reviewed Jan. 31, 2014

    Fisher & Paykel aquasmart washer - I have been quite happy with this purchase. A very quiet machine and easy to operate. I like the top loader as I was glad my old front loader broke since they smell and have to be cleaned often.

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    Reviewed Jan. 31, 2014

    I have just replaced my old Fisher Paykel dish drawers with new ones. I love the drawers. Their size and versatility work great for the two of us. The inside of new one is a bit smaller than my old one so that is taking some getting used to. That one small thing is my only complaint. I would definitely recommend Fisher Paykel Dish Drawers (and have).

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    Ease of Use

    Reviewed Jan. 31, 2014

    I average 5-6 loads per day! I love the computerized settings for the most efficient use of energy. This is my second washing machine from Fisher and Paykel. I would highly recommend these products to anyone looking for modern, simple to use appliances.

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    Reviewed Jan. 31, 2014

    Best Dishwasher I ever had. The 2 drawer unit is easier to use with slide out. I like to keep clean dishes in one & dirty dishes in other. Even beats my last unit -Bosch.

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    Customer ServiceInstallation & SetupPrice

    Reviewed Jan. 31, 2014

    We had bought a new Fisher & Paykel dishwasher. It sat for awhile. We were in the middle of doing our model, installed it and it wouldn't run so I had registered the unit and she insisted that I show the proof even. They repaired it and then asked me for a copy of my receipt. They've done nothing but harass me. They're charging me $135 for something that they never even said, "We may have to bill for this. We'll have to send it through to see if it's covered under warranty." They just fixed it and then called me and said, "How come you haven't paid this?" They didn't even give me an invoice but call me and harass. I just got a phone call a couple of days ago again. I would never ever use them. It was horrible.

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    PriceReliability

    Reviewed Jan. 30, 2014

    I have had a Fisher Paykel single dish drawer since 2001 and recently replaced it with a newer model. Not because I had to, but because I did a kitchen makeover and the timing was right. In all the years I had my original FP dishwasher, it required service twice and both times service was expedient and at reasonable cost. In my opinion, as a long time user of the product, the value, reliability and performance of the FP dish drawer can't be beat.

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    Ease of Use

    Reviewed Jan. 30, 2014

    The Fisher Paykel dual drawer dishwasher is an excellent new example of high quality and performance in a kitchen dish washing appliance. The dual drawer is engineered wonderfully to provide multiple ways to perform, and perform it does! The two drawers provide flexibility beyond a normal/standard design. The loading capabilities are different yet provided with a lot of forethought given to providing space. It utilizes much more of the actual inside space of the two drawer/washers.

    Once you understand the loading capabilities of the provided inside racks and adjustment capabilities, the loading capabilities are creative and useful. Three simple buttons on the outside of each drawer provide easy execution of functions. The dual washers are extremely easy to start, stop or pause at any time, using the three simple buttons. The system has various wash cycles and times all easily accessed and executed by another single button conveniently located inside either drawer's top edge. A small LED lit screen on each drawer face provides a moving icon that lets the user know have knowledge of what stage of a cycle the wash drawer is executing. The LED also shows the cycle time duration working backwards from a start time to the finish of the cycle.

    The Fisher Paykel system is very quiet working washer. Yes, you can hear some functions executing some times during the cycle, but it is very quiet overall. Most importantly, the Fisher Paykel Dual Washing system cleans and shines dishes, glassware and utensils with precision to a sparkling bright clean. This is especially true if the user does not allow large amounts of food to enter the system. Pre-rinsing is any dishwasher's best friend! Use this kitchen appliance/tool correctly, and you will have a great dish washing experience with this product.

    By far, the Fisher Paykel Dual Dish Washing system is the highest quality, best working, and easy to use dish washing appliance I have ever had in any of my kitchens. I highly recommend the Fisher Paykel Dual Drawer Dish Washing Appliance/System for any kitchen.

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    Installation & Setup

    Reviewed Jan. 30, 2014

    This is our third dishwasher with them, same kind, I am sold on Fisher & Paykel. They are number 1!! And if it's installed properly, it's an excellent product. I like the efficiency, in how well it works. It's probably one of the finest washers built, capable, versatile, energy efficient, and does an excellent job cleaning.

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    PriceEase of Use

    Reviewed Jan. 30, 2014

    I thought it was going to be a horrendous start because the ovens wouldn't work. There was one plug that was not plugged in from the factory. The technician came, plugged in the plug and I have loved them ever since. They are not the cost of other high end ovens, but are great quality. Fantastic! Easy to clean. Easy to use.

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    Reviewed Jan. 30, 2014

    I have had my Fisher Paykel Dishwasher for about 10 years. I absolutely love the concept of two drawers for washing dishes since I always have an empty washer that I can load. But I have to admit I have not been 100% satisfied with the unit. The top washer has always had issues and I have had it serviced almost every year for the last 10 years. Most of the time it will beep and stop running through the cycle for no reason. And even when it does run through the cycle, some of the dishes will need to be run again. It is not always super clean as I would expect from a good dishwasher. I am told that the newer models do not have the computer at the bottom of both drawers, which causes it to short circuit a lot. I hope the newer models are better at cleaning the dishes than mine is.

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    Staff

    Reviewed Jan. 30, 2014

    Each time I spoke with Fisher and Paykel the reps were polite and very helpful. This is a huge plus when considering a new appliance.

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    Staff

    Reviewed Jan. 30, 2014

    A girlfriend of mine had the two drawer dishwasher that she bought about 5 years ago and I just loved that. So when we went to remodel our kitchen, we put in Fisher & Paykel dishwasher. We also have the DCS stove and microwave or cooktop, microwave & oven. All of our appliances are Fisher & Paykel. Everything was good until just recently when we were not too happy. We had to wait 3 weeks to get a part for our oven that stopped working and it's only 6 months old...

    We like the actual appliances. It's just the fact that it's so long to get any kind of parts in and then we had also paid for the extended warranty on them so we paid quite a bit extra just to have them and then had to deal with waiting.

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    Price

    Reviewed Jan. 30, 2014

    Fisher Paykel DD603 - I doubt that I will ever own a different dish washer. The simplicity, efficiency, reliability, and overall low cost of ownership is remarkable.

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    Punctuality & Speed

    Reviewed Jan. 30, 2014

    I've owned front-load machines for the past 5 years. Had a good experience with them as well. I just moved into top-load HE laundry and went F&P. After comparing the two styles I would recommend the F&P top-loaders. Being able to control your water levels is such an advantage to laundry. Heavily soiled stains are removed more significant with extra water. Having a thorough rinse improved my whites and stained outdoor clothing. The gentleness of F&P laundry is at peak level. My delicate clothing is avoiding vigorous wear and tear, even though front-load offers a delicate cycle. The controlled spin out speed is phenomenal. Clothes are noticeably softer and brighter. F&P laundry is amazing and I would recommend to any consumer.

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    Reviewed Jan. 29, 2014

    I am now 4 months into ownership of my second cook top from FP. The first one I owned for 10 years. There were problems that were taken care of at no charge. It is clear that many positive changes have been made. I am very happy with the new cook top.

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    Reviewed Jan. 29, 2014

    We still have not received our part. We ordered a part in early December and it has yet to arrive.

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    Fisher Paykel
    Response from Fisher Paykel
    Dear Jeff, Thank you for your feedback. Have you checked back on your order?

    Is the part on back order? Please call our customer service manager at 949-790-8900 ext 2842 for further assistance.

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    Staff

    Reviewed Jan. 29, 2014

    I have a Fisher & Paykel refrigerator, dishwasher, and washing machine. I had never heard of them before but the man who did our cabinets recommended them. The ref is very spacious and adorable. The dishwasher is wonderful. It worked beautifully and it's a lovely one. They are great.

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    Customer ServiceStaff

    Reviewed Jan. 28, 2014

    My former neighbor had a Fisher & Paykel washing machine and when she no longer wanted to top load and we were moving, she offered it to me and it lasted maybe a year. It was not even a two-year old machine and we had to have parts replaced on it. When we moved in here, I bought the Fisher and Paykel top loading dryer because of its energy efficiency and I had multiple problems with that, to the point where it needed to be replaced and then after it was replaced, the service people had to come back in and they had to take off a piece of the top part that was rubbing on the dryer.

    I replaced my washing machine with a GE and that has been okay. The dryer seemed okay, but I don't trust it and the only way I got service was to call Fisher and Paykel themselves and speak with the representative there. Fisher and Paykel claimed that the representative that supported this area where I live was having family emergencies. I'm also having an emergency when I had a lot of laundry to do that I don't have time to go out a Laundromat to do. I hold my breath, I won't leave the house when the dryer is running. I constantly go in and check it because I'm just not certain. It took me seven months of dealing with the problem and then finally they agreed to replace the machine with a new one. It's fine, but I still have little hesitation about leaving it unattended. I don't have the money to replace it. When I do I will.

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    Customer Service

    Reviewed Jan. 28, 2014

    We've had a Fisher and Paykel washing machine for 12 years. It's durable and the drying cycle, spin cycle is exceptionally good. We have called several times for service and it's lacking. We had to go through the store that we bought it from. They were unsure of just how the service was going to be. They gave the names but I don't think they really knew what happens beyond that. It's a typical retailer, you get them on the phone; say you got some service problem and that's probably the last thing they want to hear. I like the brand. I would definitely recommend that particular product. As far as service wise, I think they have a long way to go in making people feel good about the service.

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    Customer Service

    Reviewed Jan. 27, 2014

    I previously owned a Fisher & Paykel for 15 years. I recently purchased a dishwasher. It’s very quiet. They have very helpful customer service. They were able to take your call and you can speak to somebody directly because they are not that big of a company, just the right size. Would recommend.

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    Fisher Paykel Company Information

    Company Name:
    Fisher and Paykel
    Website:
    www.fisherpaykel.com