Fisher and Paykel Reviews

Our first Fisher Paykel dishwasher lasted a little over 10 years. A bit shorter than I'd expect, but it was never installed properly, which made its life too short. We replaced it with a similar model. The dish racks WILL NOT stay together, and drop dishes in the way of the rinse arm...Which means it won't spin and the dirt is simply BAKED on the dishes by the dry cycle. Have glued them, epoxied them, heat glued them, tied them with wires, replaced them THREE times...Nope; nothing works.

All of my appliances are Fisher Paykel. They are less than 9 years old and have all broken down. Our dishwashing drawer. broke at 6 years old, we were told it was going to cost more to fix than replace it so we bought a new one. The Washer broke first at 7 years old, we were told it would cost $1500 to fix it, so we bought another washer, not Fisher Paykel. Well our stove and oven hood broke and we are being told that they don't make parts for them anymore. We have Kitchen Aid in our rental homes much older than 9 years old, and they still make parts. I called FP customer service and shared my frustration with them, and they felt I was being unreasonable and that they should continue to stock parts. Know what you are getting into when buying this brand.

In December 2017, I purchased a F&P washer (WashSmart) & dryer (Aerocare). They were sold as premium equipment. "High quality & reliable" -6 years later both are acting up. The washer needs new suspension rods- ok after 6 years maybe that's reasonable. However as others have noted parts are not available. The dryer control board is not working. Called F&P, I'm told part is obsolete and not available, further its replacement part is also obsolete and not available. We also have a F&P fridge, But replacements will not be F&P.

We had this beautiful range installed about a month ago and within 3 days we received an error message which required a service visit. Customer service was good and a technician came within a couple days. Then a few days ago we noticed the larger oven’s light wouldn’t turn off and realized today while making dinner the oven does not heat up. I called Fisher Paykel and the first available technician date is Dec 30. A $16,000 range that does not work. I just want to cry.

Horrible experience! Never received a tracking number first place so I could track my order. After two weeks of waiting, called up the company, only to find out that my package was delivered to a wrong address (the system shows the correct address, the driver messed up). Then instead of resending a substitution, they started refunding me and I was asked to repurchase it. And it took the guy (a customer service rep.) forever to issue a refund, failed to refund me and told me he would call me back when the refund is issued. I still don’t have a refund. Could anyone experience a worse customer service???

Fisher Paykel DCS grill inoperable. We’ve been dealing with their support team for over 3 months on an issue with our very expense outdoor grill, and we are still without a fix and left with a wonderful looking grill that does not work.

We ordered a part for our Fisher Paykel refrigerator. It was the wrong part. We reached out and were told to order another part and to ship wrong part back. I have the email that states they would pay for the shipping. The amount was $142.37. So far, they are considering (after 10 calls and emails and sent receipts) to refund $10. I was promised call backs and emails and most were never done. Again, I have the email that states they will reimburse for shipping and sent therm a very clear receipt. They just keep repeating same lines. "I will send to parts department"! Would never buy another product as a result of such poor customer service.

Fridge 1.5 y old. Finish discoloration. Seal on freezer & fridge unglued. Technician scheduled 7-12 arrives by 2 pm without call/ notification. Confused customer care, name Sam, w absence of brain, unable to produce supervisor. Stay away from brand.

I have to admit F&P are by far the best looking products on the market, just pray you don't ever have to deal with customer support / service techs. 33 days I was without a washing machine thanks to F&P less than acceptable performance.

Will certainly never be buying Fisher Paykel again. Such a shame since we love the design and have felt that the quality was fair for the price. Their customer service / repair, however, (at least in the Bay Area, CA) is truly awful. Our dishwasher (barely 2 years old) is broken. After 5 visits, 9 weeks, two different technicians, and multiple phone calls, we're no closer to a working machine. I'll spare you all the frustrating details, but it's been an ordeal. My takeaways are 1) they have way too many broken appliances in my area than parts and people to fix them and 2) their customer service team has little to no actual communication with the repair teams on the ground. The most frustrating part is that, even though this is an ongoing issue with multiple failed repair attempts, each time we call they schedule a new appointment (always 7-10 days away) as if it were our first call.

Save your money! These appliances are attractive, but that’s about it. We purchased a brand new dual fuel stove/oven combo that has been nothing but a nuisance. When in use, the oven hums so loud it sounds almost like an alarm is going off. It actually terrifies the dog when in use. This is no joke. Read the reviews and stay clear. Huge waste of money with no resolution to the issue because you can’t speak to anyone. Buyer beware. This was an expensive mistake.

We replaced the existing F&P dishwasher our apartment had when we moved in with a new one two years ago. In short - we have had constant issues for two years. No one knows how to install them, F&P has so few service technicians and the ones that have are not at all knowledgeable and every time have a different answer to our issue (“use original scented cascade pods not lemon! And be sure to NOT use the detergent dispensing drawer the machine was designed with!” Etc). After two years of half clean dishes, so many service calls and continuous running of the machine (you have to first run hot water in your sink. Then select the rinse cycle. Then immediately select the regular cycle In order to perhaps get clean dishes), we will be throwing out the machine and starting over with likely a Miele.

Booked a service appointment with Fisher and Paykel for our refrigerator. Though the need was urgent, F&P was able to schedule the appointment only after two weeks. We had an SMS a day before the scheduled date stating that the appointment is cancelled and the next available date is after 4 weeks. When I called Fisher and Paykel customer service, I was told that most customers rely on their second fridge. The fact the service is not attended to even after a month after booking the same shows how pathetic the service and total lack of any concern for customers. Very disappointed as we have been very loyal and always used only the company service technicians for service and parts.

Two-drawer dishwashers from Fisher and Paykel very strongly NOT recommended! We splurged on one a year and a half ago but have had repeated problems with it. First, no one knew how to install it, certainly not the Best Buy-types of installers. The Best Buy installers put it in, but after a couple of days, when you opened up either drawer, the unit fell forwards. The F&P installer at least knew how to install it, but it cost us an additional $350. The drawers don’t empty out water, so it stands still and rots, despite regular filter cleaning. We have had to have it serviced more than once at very high prices as no one knows how to do this but F&P at a high service rate.

I wished I had read the reviews. The doors were completely bumped at delivery, and since then we replaced so many times, no matter what they are always damaged either at arrival or at installation. The techs for the most part are not nice people. I won't be surprised if they even can't stand this brand. This is no luxury, this is garbage quality. Save your money!

My 2 year old $1700+ double drawer dishwasher was diagnosed (after a $130 service call) with having a failed electronic control module (no power). $700+ to repair and replace the failed parts. Didn't feel it was fair to pay for a part that shouldn't fail after just 2 years but they only agreed to pay for the part (about a $100) but not the labor cost almost $700. The wait time for any repair person to come out is weeks every time (I have numerous F&P appliances). Absolutely terrible quality control and insanely slow service. I will never buy Fisher Paykel appliances again.

I bought a top end all stainless DCS BBQ grill almost 30 years ago. Fisher-Paykel bought the brand, and I expected it not to support old out of warranty grills. I was sorely mistaken. Though I never spent a dime with Fisher-Paykel, there was never a time a live person didn't take my call, switch me to the engineering or similar department for articulate, courteous, generous, responsive, knowledgeable instructions, parts, and service above and beyond. With every parts order, it always included something useful, such as replacement stainless steel screws (which are heat resistant). Recently, I blew out the thermocouple on the rear rotisserie burner. My fault - I used a flame instead of the igniter to light the burner, and blew the thermocouple. It's difficult to think of a better customer service experience I've had with another company.

Our new Fisher & Paykel gas range has been a problem since we moved into our new townhome 5 months ago. We've been dealing with the less than satisfactory burner adjustments so far. Now the unit is not working - only a 10% flame on two out of five burners - nothing more. Our "earliest" rush appointment is in 6 days. Thanksgiving is coming - no advance prep for us I guess. When our builder selected Fisher and Paykel they were sold by their claims of "Superior Customer Service". Despite several phone calls we're getting no quick service for a pretty essential appliance. We would never pick Fisher & Paykel appliances again. Too bad.

We have had numerous issues with relatively new FP appliances including their dishwasher, stove and refrigerator. After 2 emails and 2 phone calls I can't get any customer service response. I will not be purchasing any more FP products.

I have never had so much problem dealing with people as I had this week and I worked for a call center lol, I bought a new mask and hose in April at $325.00 from The Snore Shop in Sackville and last month the silicone split so when I took it back they said it's only under warranty for 30 days so this is just a mask, no motors, nothing that should break in 30 days. So anyway they said to call Fisher &Paykel who makes the mask. They said their warranty is 90 days and again nothing should happen in that time, so mine tore in 2 straight lines along a seam so it’s a manufacturer's defect and they just pushed me off like I did not matter to them, I would not recommend you buy from them. They will not cover any problems you have.

I brought a Fisher and Paykel refrigerator almost two years ago and it stopped working completely a month ago. I STILL have a broken fridge! It's been a nightmare trying to get a service contractor out that they contract with. In my area (DMV) there is only 2 contracting companies they have! Of course I have had to wait for weeks for my initial service appt, just to find out - it needs parts (controller and invertor board). Here goes another 1 1/2 week wait for them to come in.

Our apartment has brand new Fisher Paykel appliances. Our stove top oven wasn't installed correctly by the company and we've been having issues with the oven's door. They came to replace a part that was broken (and made us pay for it, of course). Replacing it the first time took a lot of phone calls and 3 different visits. In less than a year the same part broke again. I've scheduled appointments to get it replaced and after having 3 different technicians come to our apartment they still haven't done anything. The last one said they didn't have on record that they had come to the apartment already (even though we had scheduled that 3rd appointment because they had already received the part they ordered).

This is my second Fisher and Paykel Double Dish Drawer dishwasher. The first unit lasted 12 years. The second one ($2000.00+) stainless steel unit is falling apart after less than 2. Intermittent issues with the controls on the top drawer, the retaining pins on the top drawer keep falling out, and when the pins fall out the front panel falls off. Whoever designed the unit placed all of the weight of the front panel on the retaining pins instead of the 'u' shaped guide brackets, which to me are upside down. I can't say enough that I am highly disappointed with this product after my fantastic experience with the first. I can't, in all honesty, recommend this Fisher and Paykel Stainless Double Dish Drawer dishwasher.

The fridge "rattles" loudly, the doors do not close/seal properly, condensation builds up, it "chugs" like a tractor, the maintenance guide is useless. It has been impossible to get any home service from Paykel.

I had a Fisher Paykel Double drawer dishwasher for 18 yrs. Service & parts dept excellent. Easy to work on & my husband & I replaced several parts over the years. Only used regular wash cycle until machine got older & had to up the cycle. Dishes came out dry as dust. Just purchased a new one in Feb 2023. Service man told me reason my dishes weren’t getting as clean & were coming out wet with water actually standing in bottom of drawer was so many of these machines are bought in California & the government has decreased the size of the motor and the temp of the wash & drying cycle. I was told to use the heaviest wash cycle which I did to no avail. So I will continue to use the regular cycle in hopes I might get 5 years out of this appliance.

DO NOT BUY FROM THIS COMPANY!!! THEIR SERVICE IS ATROCIOUS!!!! I've been dealing with a broken range for 10 MONTHS!!!! And IT IS STILL NOT FIXED. I HAVE A 5 YEAR WARRANTY (the range is 3 years old), and have lost an ENTIRE YEAR of that warranty because of their negligence. There has been NINE VISITS by their service people (the first ones were local appliance serviceman from two different companies (complete idiots), the last two visits were from their FACTORY Service person) AND IT IS STILL NOT FIXED.

The worst mistake I ever made was purchasing my kitchen appliances from this manufacturer. Not only is their customer service as terrible as all the reviews state. I have had issues with my dishwasher, my bottom freezer of my refrigerator and the knobs breaking from my gas stove top.

Bought an integrated refrigerator from Appliance Connection via the internet. Mistake number one after they failed to install correctly, contacted Fisher and Paykel several times via phone and email to at least find an authorized dealer or installer in my area to come out and install correctly and I would pay out of pocket. Refrigerator sides are visibly seen on sides, it is not attached to back wall and doors not installed correctly leading to food not being cooled. I have gotten zero response. No callback, no email. Don’t buy appliances from this company. You will regret it. Spend the extra on Subzero.

If I can save just one person from buying products from this company, the review will be worth my effort. My dishwasher died shortly after the warranty expired. I live within 15 miles of an international airport in California, but the company has zero technicians to service my dishwasher, which is now destined for a landfill. And, by the way, the website was atrocious and did not recognize the serial number of their own product.

The company had promised me a 5% rebate on the outdoor kitchen appliances I bought from them. However, it's been 8 months, and I haven't received the rebate yet. Despite my attempts to contact them, the company has not responded to my inquiries. Although the appliances are generally good, I'm extremely dissatisfied with their poor customer service.

We bought it on Dec 2022 but had people installed on 2/21/2023. After just using a short time, the burner cap already show very bad discolour, also burner grates loss its origin color. I sent email to them, their response is: Burner grates will wear over time and there is no repair for them, ... What? Is it only been used for a couple months? Not years!!!! Only one of burner cap has ugly discolor, rest of three are fine, so it is easy to see this is their product's problems. They do not provide any help, or at least call me back, the worse case I can buy a new cap.

We purchased a AeroCare clothes dryer. We have had to have it serviced 3 times since Aug 2020. We have spent over $800.00 in repair cost because customer service wouldn’t cover any repairs. It has quit working again. I believe we were sold a “lemon” product but customer service is no help. I would rate it as a -1 if possible.

I absolutely love the concept of the Dish Drawer but FP products do not last and you cannot get parts. If you are willing to buy a new one every 5 years - perfect - otherwise be prepared for frustration and periods of handwashing while you hunt for parts, repair people or just someone that will walk you through what to do. My first dishwasher lasted almost 8 years. My second 6 years. Each time - when something was failing - I looked to repair it myself (no luck in finding a repair person who could reliably service them and have access to parts) and it looks really easy to fix - the way it is designed - it is actually relatively straight forward to access and maintain - but the way it fails coupled with the cost and difficulty to buy replacement PLASTIC parts meant that it took a long time to get and when you do, something else fails shortly after.

Dishwasher broke twice under warranty. Water not draining and cycle not starting. Save your money. FP says there's nothing wrong. We are now stuck with a 2K pile of junk. Would give 0 stars if possible.

I came to this site to see if others were unhappy with their purchase or if I just got a lemon. Although I have never had a service call & my dish drawers look brand new, & they run they sure don’t clean your dishes. I have tried dirty dishes, partly dirty dishes & mostly clean dishes. NONE COME OUT CLEAN. DISHES GO IN NEARLY CLEAN & COME OUT LOOKING WORSE THAN WHEN THEY WENT IN. My drawers are old & have had very little use as there were only 2 of us when purchased, now a widow & do very little cooking. A while back I had surgery & house guests so decided after cleaning them out well & running through a couple cycles empty (just to be sure there was nothing lingering) to give them a try again. No one can believe I have these expensive dish drawers & they don’t work. WELL THEY DON’T! The dishes came out with dried food baked on from the dry cycle. It’s not me these DON’T WORK!

We bought a new Fisher Paykel dishwasher and had installed 3/2022. From the day installation it has not worked properly. We have notified the company whom we bought it from, and they sent repairmen from two different companies. The first one disappeared on us, the 2nd one we had to ask leave our home because he was so rude and would not listen to us to solve the problem. He was very negative about the company we bought the d/w from, and on the 2nd visit he clearly did not want anything to do with either Appliances Connection or Fisher Paykel. He gave them a false repair report.

I can't remember I have used how many brands of refrigerator, but I first time experience to meet that a handle in a refrigerator broken, that is the product from the Fisher Paykel. If I fix it, totally need more than $500. If I don't fix, it is hard to use it.

Microwave control panel was not working properly after a few years. Got the runaround on obtaining a part to fix it, customer service was the farthest thing from helpful. A high-end appliance company that operates bush league. Disappointing.

I bought their sub-zero refrigerator. One year later the the compressor went out. It took two weeks to get another one in. When they were replacing it they shorted out another part. This part is on back order and they can not give me a date of arrival. It's been over a month and a half and I am still without a refrigerator with no date of when part will arrive. Be advised this is not a good product or company.

We purchased a Fisher Paykel 36" French door refrigerator in 2016. We have owned it for 5 years and 11 months. It has a 5-year warranty on the condensing system. Last week, the refrigerator stopped working and the repair technician (Certified by Fisher Paykel) told us there was a leak in the high-side of the condensing system and that the fridge could not be repaired. After 5 years, this expensive fridge was effectively scrap metal. I called the company and was told to send in the diagnostic report. I have followed up twice and have heard nothing. So much for the "kitchen perfection". I should have purchased the Bosch, at least they stand by the quality of their products. For a company that purports to sell quality products, this is more than disappointing.