Fisher and Paykel Reviews

Terrible Quality and Awful Customer Service. Repaired 3 times under warranty then of course the clock and electronics melted again and now has to be repaired by me with no assistance from Fisher and Paykel. RUN!

I have scheduled two customer support appointments and both times no technician has shown up. The dishwasher is not functioning properly and Fisher & Paykel does not care to satisfy the customer and fix their product. This has been the worst customer care system I have received from Fisher & Paykel. Very cheaply made product with a BIG ticket price. I would never recommend this brand - save your money and purchase a reliable BOSCH.

We have a single-drawer FP dishwasher and our daughter has a double-drawer model. IMHO the dish racks with all their versatility are way over-thought, complicated and difficult to assemble. Not worth the trouble. Worse, the discharge hose is integral to PK machines and is incompatible with standard fittings. A plumber did not realized this when replacing supply lines in our daughter's old house and simply cut the discharge hose. He was unable to re-connect it. I had to do it. Order the part from FK, pulled the machine out and replaced the hose. Costly and incredibly awkward.

DO NOT BUY FISHER PAYKEL DISHWASHERS - ONE WORD- GARBAGE!!!! They are overpriced, lousy product and very phony customer service. They are told to sound very pleasant on phone but are useless , phony and do not care about the Customer. I asked to speak with the Regional Service Manager, Brett and the response was " Oh, he does not speak to Customers!" I unfortunately own 6 DISHWASHER drawers- BIG MISTAKE.

Horrible experience with refrigerators. Failed and flooded my kitchen. 2 repair visits and still didn't work. After one month they agreed to replace. The rotted food, was not covered. My warped wood floors need to be sanded and re-finished. They have not followed through with this issue. I am likely going to return the products. Save yourself trouble and get different brand.

FP stopped making parts for the 6 year old range that came with our new construction home. We are having to buy a new range. Besides that the oven door insulation was so crappy that if you were using the cooktop while something was in the oven your the front of pants would get uncomfortably hot. Couldn’t set the temperature on the oven without reading a small print inconvenient guide printed on the front of the range. We are replacing the FP range AND the FP refrigerator to get the crap out of our home. FP is basically expensive, unreliable trash.

DO NOT BUY FISHER & PAYKEL APPLIANCES. The worst decision we made in our home renovation was purchasing all F&P kitchen appliances. Thank God I purchased the extended warranty. The dishwasher has flooded on multiple occasions, leading to floor damage in our kitchen. It leaks even when the dishwasher is empty and not running. The freezer eventually stops producing ice. The gas range has caused the greatest problems. The temperature gauge on the oven has been replaced 5 times, as the plastic mechanism on the inside keeps snapping. The ignitor in the oven keeps malfunctioning, has been replaced multiple times.

DO NOT BUY FROM FISHER & PAYKEL! I have Fisher & Paykel double drawer dishwasher that I purchased in late 2022. It has leaked and ruined an area on my kitchen hardwood floor. Fisher & Paykel sent out someone to repair the dishwasher twice and it is still leaking. They insisted on trying to repair it a third time even though I requested a replacement dishwasher to avoid further damage to my floor. The dishwasher has a 5 year warranty. Fisher & Paykel then cancelled the appointment for the third repair because the repair person was injured and could not come to my home. At that point, they agreed to just replace the dishwasher since my floor is damaged and the dishwasher is still under warranty. The 1st repair noted above occurred 18March 2025. As of 11July2025, I am still trying to get a replacement dishwasher.

I have a refrigerator and a gas range from Fisher and Paykel. It is the worst decision I made. 6.000 refrigerators and 4.500 gas range. Yes it looks beautiful! But the functionality 0 for both. I have nothing but problems, repairs are very costly, you have to wait weeks for the parts, etc. I couldn’t afford to buy more efficient brand. But I think for the money I paid I should have got the quality. It is not the case with Fisher & Paykel. I do not recommend!

Disappointing product and service. I have the 17.1 Series 5 Fridge. Delivered March 2025 Pros: Looks good, perfect fit for the space I have. Interior fridge lighting is excellent. Cons: 1. Service: When I initially called service, got the runaround multiple times through their call center, ended up giving up and having the store I purchased from chase them down to organize. F&P Service took 2 months to actually come. They offered a 3rd party service which may have been faster but since both were factory issues I wanted the OEM service. 2. Has a constant high pitched tinkling noise when the compressor is on, my wife has to leave the room it is so bad. F&P service says the noise is "within normal" but would check with engineering to see if there was anything that could be done. 3. Freezer door was installed crooked from the factory, about 1/4' lower on right than left, it is noticeable.

I purchased the Fisher & Paykel RS36A80J1N refrigerator in 2022. Since installation, the icemaker has consistently underperformed, often producing only one or two cubes per day. Despite replacing the water filter as advised by a technician, the issue persists. When I contacted Fisher & Paykel for support, they declined assistance, citing that the service was not arranged directly through them, even though the problem existed from the start. For a premium-priced appliance, this lack of support is unacceptable. I have filed a complaint with the Better Business Bureau and advise potential buyers to consider other brands that stand behind their products.

I recently moved into a home that had a double door Fisher & Paykel refrigerator. The house is only three years old, so the fridge is the same age. Throughout the day it makes an annoying piercing humming noise. We called Fisher & Paykel and were given the only company in my area that could service. I specified that I wanted someone familiar with this brand to service it. A man came out and I could tell he never saw this refrigerator before. He spent all of his time online searching the problem. $350 later he told me it was the compressor. It was under warranty, however, he would not pull it out from the wall so I would need to hire someone to pull it out then come back to my home to push it back after the repair. His labor cost alone was over $1400.

I had all the appliances installed in my new place the fridge the dishwasher and the oven. The first 2 years the fridge sealant was loose had to get that replaced, there was ice build up over and over in the trays, The dishwashers sealant is loose and towel bar has fallen off. It's absolute garbage. I've never had this problem with General Electric.

We just installed a FP gas oven and cook top with a kitchen remodel. The main burner's flame is 12" tall and looks like a campfire. The igniters do not stop clicking and will drive you crazy while in use. The company we purchased the oven from has made four visits to repair these issues but has found no help from the manufacturer and can't seem to solve the problems. I suggest a different brand - stay away from Fisher Paykel.

Bought a Fisher Paykel dishwasher because my wife wanted one and they are okay up until it’s time for service. My most recent experience has been that I made an appointment via the company website to have my dishwasher serviced and was provided confirmation of an appointment. But when I called today (Mar. 21, 2025) after the “scheduled” appointment was already over 2-hours late, I was told by the Fisher Paykel C.S. Rep. Paul that I really didn’t have an appointment because the company no longer has a contacted service company in my area.

We own an oven and a cooktop. If you think that you may ever need service, do not select this brand. After 4 years oven had an issue, we had an issue. It took over a month to get an appointment for the technician to come and diagnose the problem and the only reason it didn't take 3 more weeks is my willingness to have someone come the morning after Christmas which was the only date availale within 7 weeks. The tech came with no parts or ability to repair the oven and after diagnosing problem, I waited almost another month for them to come back and do the repair.

“Terrible Product and Even Worse Customer Service!” I regret ever purchasing a Fisher & Paykel cooktop. From the start, it didn’t work properly, so I contacted their service team. After weeks of waiting, a technician finally came, supposedly to fix the problem—but now it’s even worse than before! To make matters worse, their customer service is an absolute nightmare. It’s outsourced to New Zealand, and the representatives are unhelpful, unresponsive, and downright dismissive. They clearly don’t care about their customers or their defective products. I’ve wasted time, money, and patience on what I thought was a premium brand. Fisher & Paykel should be ashamed of themselves for selling such low-quality appliances and providing the worst service experience I’ve ever had. Avoid this brand at all costs—you’ll save yourself a lot of frustration.

Our first Fisher Paykel dishwasher lasted a little over 10 years. A bit shorter than I'd expect, but it was never installed properly, which made its life too short. We replaced it with a similar model. The dish racks WILL NOT stay together, and drop dishes in the way of the rinse arm...Which means it won't spin and the dirt is simply BAKED on the dishes by the dry cycle. Have glued them, epoxied them, heat glued them, tied them with wires, replaced them THREE times...Nope; nothing works.

All of my appliances are Fisher Paykel. They are less than 9 years old and have all broken down. Our dishwashing drawer. broke at 6 years old, we were told it was going to cost more to fix than replace it so we bought a new one. The Washer broke first at 7 years old, we were told it would cost $1500 to fix it, so we bought another washer, not Fisher Paykel. Well our stove and oven hood broke and we are being told that they don't make parts for them anymore. We have Kitchen Aid in our rental homes much older than 9 years old, and they still make parts. I called FP customer service and shared my frustration with them, and they felt I was being unreasonable and that they should continue to stock parts. Know what you are getting into when buying this brand.

In December 2017, I purchased a F&P washer (WashSmart) & dryer (Aerocare). They were sold as premium equipment. "High quality & reliable" -6 years later both are acting up. The washer needs new suspension rods- ok after 6 years maybe that's reasonable. However as others have noted parts are not available. The dryer control board is not working. Called F&P, I'm told part is obsolete and not available, further its replacement part is also obsolete and not available. We also have a F&P fridge, But replacements will not be F&P.

We had this beautiful range installed about a month ago and within 3 days we received an error message which required a service visit. Customer service was good and a technician came within a couple days. Then a few days ago we noticed the larger oven’s light wouldn’t turn off and realized today while making dinner the oven does not heat up. I called Fisher Paykel and the first available technician date is Dec 30. A $16,000 range that does not work. I just want to cry.

Horrible experience! Never received a tracking number first place so I could track my order. After two weeks of waiting, called up the company, only to find out that my package was delivered to a wrong address (the system shows the correct address, the driver messed up). Then instead of resending a substitution, they started refunding me and I was asked to repurchase it. And it took the guy (a customer service rep.) forever to issue a refund, failed to refund me and told me he would call me back when the refund is issued. I still don’t have a refund. Could anyone experience a worse customer service???

Fisher Paykel DCS grill inoperable. We’ve been dealing with their support team for over 3 months on an issue with our very expense outdoor grill, and we are still without a fix and left with a wonderful looking grill that does not work.

We ordered a part for our Fisher Paykel refrigerator. It was the wrong part. We reached out and were told to order another part and to ship wrong part back. I have the email that states they would pay for the shipping. The amount was $142.37. So far, they are considering (after 10 calls and emails and sent receipts) to refund $10. I was promised call backs and emails and most were never done. Again, I have the email that states they will reimburse for shipping and sent therm a very clear receipt. They just keep repeating same lines. "I will send to parts department"! Would never buy another product as a result of such poor customer service.

Fridge 1.5 y old. Finish discoloration. Seal on freezer & fridge unglued. Technician scheduled 7-12 arrives by 2 pm without call/ notification. Confused customer care, name Sam, w absence of brain, unable to produce supervisor. Stay away from brand.

I have to admit F&P are by far the best looking products on the market, just pray you don't ever have to deal with customer support / service techs. 33 days I was without a washing machine thanks to F&P less than acceptable performance.

Will certainly never be buying Fisher Paykel again. Such a shame since we love the design and have felt that the quality was fair for the price. Their customer service / repair, however, (at least in the Bay Area, CA) is truly awful. Our dishwasher (barely 2 years old) is broken. After 5 visits, 9 weeks, two different technicians, and multiple phone calls, we're no closer to a working machine. I'll spare you all the frustrating details, but it's been an ordeal. My takeaways are 1) they have way too many broken appliances in my area than parts and people to fix them and 2) their customer service team has little to no actual communication with the repair teams on the ground. The most frustrating part is that, even though this is an ongoing issue with multiple failed repair attempts, each time we call they schedule a new appointment (always 7-10 days away) as if it were our first call.

Save your money! These appliances are attractive, but that’s about it. We purchased a brand new dual fuel stove/oven combo that has been nothing but a nuisance. When in use, the oven hums so loud it sounds almost like an alarm is going off. It actually terrifies the dog when in use. This is no joke. Read the reviews and stay clear. Huge waste of money with no resolution to the issue because you can’t speak to anyone. Buyer beware. This was an expensive mistake.

We replaced the existing F&P dishwasher our apartment had when we moved in with a new one two years ago. In short - we have had constant issues for two years. No one knows how to install them, F&P has so few service technicians and the ones that have are not at all knowledgeable and every time have a different answer to our issue (“use original scented cascade pods not lemon! And be sure to NOT use the detergent dispensing drawer the machine was designed with!” Etc). After two years of half clean dishes, so many service calls and continuous running of the machine (you have to first run hot water in your sink. Then select the rinse cycle. Then immediately select the regular cycle In order to perhaps get clean dishes), we will be throwing out the machine and starting over with likely a Miele.

Booked a service appointment with Fisher and Paykel for our refrigerator. Though the need was urgent, F&P was able to schedule the appointment only after two weeks. We had an SMS a day before the scheduled date stating that the appointment is cancelled and the next available date is after 4 weeks. When I called Fisher and Paykel customer service, I was told that most customers rely on their second fridge. The fact the service is not attended to even after a month after booking the same shows how pathetic the service and total lack of any concern for customers. Very disappointed as we have been very loyal and always used only the company service technicians for service and parts.