Fisher and Paykel Reviews

The Fisher and Paykel Induction Range I purchased broke after only 6 years.

Purchased a double drawer tall DW in 2020. In March a hard to see water leak was detected that was dripping water along the bottom of the top drawer which then ran down along the front of the bottom drawer on our painted CUSTOM MADE drawer panel, causing the paint to peel and blister. Filled out the proper forms online immediately which then activated a service call from their recommended "certified" service repair company. When they called to set up the appointment, I also mention an issue we had with our refrigerator and asked if that too could be looked at. Their 'certified" repair rep (Todd) concluded what the issue was with the DW, along with what was wrong with the frig and handed me a repair invoice for over $700.00.

Two electrode wires (ignition system)failed at two years, right after 2 years warranty-their own technician assessed it, goodwill declined. The company doesn’t stand behind their faulty products. I had a cheaper cooktop that worked for 10 years without any issues with functionality.

Bought a $2250 dishwasher in late 2023, it stopped working early 2026 after a little over 2 years. F&P technician came out and claimed cockroaches damaged one of the circuit boards without disassembling the unit. I disassembled myself and took photos of the boards which appear undamaged and unaffected by insects, sent to F&P and have been back and forward with them for months now. They say they have no duty to repair/replace the dishwasher under Australian consumer law despite it CLEARLY being not reasonably durable, and show zero goodwill. They would have spent more in wages in emails replying to me than they would if they supplied a board. Absolutely disgusted and will never buy another Fisher & Paykel product. Can't recommend staying away from them enough.

I remodeled our kitchen and bought a Fisher & Paykel dishwasher - worse decision of the remodel. Since I first got it has had issues, F1, F24, the bottom drawer doesn't clean very well. Replaced bottom motor twice with in first 3 years. DO NOT BUY a F&P Dishwasher.

Purchased a suite of Fisher Paykel appliances June of 2026. Our oven needed a new motherboard within the first year. Our range has been glitching from day one with no solution other than resetting our breaker to reset the system. Now our 30in built-in fridge has failed. Compressor needs to be replaced in just over 5 years. Service company suggests not repairing and going with a more reliable brand. From our real world experience I’d suggest avoiding at all costs. Pun intended.

WOW — Absolutely Impressed! I purchased the Fisher & Paykel Dual Fuel Range from BASCO Appliances, and while the original unit unfortunately arrived damaged, the way the situation was handled truly exceeded my expectations. After contacting the Fisher & Paykel Customer Service team and following the standard process, they promptly replaced the range to my complete satisfaction. The damaged unit was professionally removed from my home, and the replacement was delivered and installed seamlessly — all at no additional cost. That is what I call exceptional customer service and true customer commitment from a luxury brand.

Purchased a F & P Quad fridge. Absolutely love how it looks and functions. When it came time to replace the first water filter I used the "Smart HQ" app that connects via WiFi to manage the controls on the fridge. There is an option to subscribe to Water filters automatically being shipped every 6 months and the upside of doing this is a 10% savings. I signed up for this feature and entered my credit card information. The application stated payment was received and I should look for an email confirmation. I never received an email confirmation and went back into the "Smart HQ" application and it stated my request was in draft mode and it was asking for my payment information a second time. Like a total fool, I entered my credit card information a second time without checking with my bank.

Winston is an exceptional technician who consistently delivers top-quality work. He has so much knowledge and experience that you feel like you have a great product. Thanks, Winston!!

We purchased the Dual Fuel 48" range with Griddle in 2022 and it has broken down and been unusable on 3 separate occasions for weeks at a time. We replaced the board 2 years ago to the tune of $1000 and it already needs to be replaced again. After contacting Fisher Paykel multiple times, they do nothing to stand by their product, and will not even send us a new board even though we have had this same problem multiple times. I will have to again spend $1200 to replace the board in order to have a usable oven. I do not expect to have these kinds of problems after spending over 10k on an appliance.

We purchased a Fisher & Paykel double drawer dishwasher in November 2021. While the product initially performed well, we have experienced ongoing and unresolved issues with the A3 error code, which prevents the unit from draining. Currently, this same issue has been serviced and “repaired” three times under one warranty claim using the same diagnosis and parts. Each time, the problem has returned shortly after use. We are now entering a fourth service visit after nearly two months of repeated failures.

I have three Fisher Paykel appliances; a drawer dishwasher, side-by-side refrigerator freezer and a "duel energy" (both gas and electric) professional series range. I absolutely love the appearance and the performance of each of them - when they are working! I've had them for just over three years and the range has required service twice and the dishwasher once. Now the range is down again and upon contact Fisher Paykel for an appointment, they informed me that they "do not have a authorized service contractor" in my area. Great product just lousy service! If I were a commercial business that depended on these products I would NOT recommend them for the lack of serviceability only.

I purchased the Fisher & Paykel Double Drawer Dishwasher (DD24DI9N) expecting premium performance based on the price and reputation. Unfortunately, this has been one of the most disappointing appliance purchases I’ve ever made. The cleaning performance is simply poor. I’ve tried high-end detergents, different wash cycles, carefully arranging dishes, and thoroughly removing excess soil before loading. It does not matter, dishes still come out with residue and often need to be rewashed. A dishwasher should save time, not double your workload. For the price of this unit, that’s unacceptable.

Purchased a stovetop on November 10, 2025. Only one of the 5 burners works as intended. We were constantly told that the heat could not be adjusted on 4 of the burners, in other words, the heat could not be lowered or turned up. After many calls to the company, they finally sent out a repair person that told us the same thing. I wrote to the company and finally, they sent out someone who inspected the stovetop and knew right away that it was not working as intended because it had been installed with the incorrect equipment. It has been over 3 months, and we are still waiting on a repair person to return. Definitely offended that the company had so little respect for our complaint and was stupid enough to accept their explanation that the stovetop worked as designed, with burner that could not be adjusted!

I designed my new kitchen around a single drawer Fisher Paykel dishwasher. A big mistake! The dishwasher does not clean even though I pretty much clean them before loading. I thought I was purchasing a top of the line product. I remodeled my 75 year old kitchen mainly because I didn’t have a dishwasher. I still don’t have one. Very frustrating! Do not buy their products.

I bought a Fisher Paykel refrigerator after learning of the 10% rebate offer. I went to their site, then to the page that had info about the rebates; I looked at the two on offer, one was for 20% if you bought multiple products, the other was for 10% if you bought an individual product. That was the one I was interested in. On the right was a link that led you to which products were eligible. I clicked on the link - it said that all products were eligible other than filters and parts. I bought the refrigerator, and filled out the form for the rebate. They took a lot of time to get back to me - when they did, they showed me a passage (that the link conveniently passed by) that said my item wasn't part of the promotion. This was deliberately misleading. This company is dishonest, and I want my rebate. I'm leaving reviews about this experience everywhere I can.

Bought my washer and dryer in 2003 and after 27 years of uninterrupted service I have had my first problem. The flaking off of what P&K calls scrud which is a product of soap and mold buildup on the tub backside and the outer tub wall. Also the machine stopped running the delicate cycle. The dryer needed a belt about ten years ago but is still going strong.

We purchased a Fisher&Paykel appliance package from Kelly's in Eugene, OR in 2021. We bought the extended warranty so all is still covered. Our range has never quite worked properly. The front dial lights are intermittent, sometimes remaining on when they should be off and sometimes some work and others don't. Also after my first oven cleaning operation the oven displayed an error message and stopped working altogether. We have had appliance repair people out at least 7 times, but nothing gets resolved. Now Will, from F&P in Oregon won't even return my calls. This range cost over $8700. How can we resolve this?

Terrible Quality and Awful Customer Service. Repaired 3 times under warranty then of course the clock and electronics melted again and now has to be repaired by me with no assistance from Fisher and Paykel. RUN!

I have scheduled two customer support appointments and both times no technician has shown up. The dishwasher is not functioning properly and Fisher & Paykel does not care to satisfy the customer and fix their product. This has been the worst customer care system I have received from Fisher & Paykel. Very cheaply made product with a BIG ticket price. I would never recommend this brand - save your money and purchase a reliable BOSCH.

We have a single-drawer FP dishwasher and our daughter has a double-drawer model. IMHO the dish racks with all their versatility are way over-thought, complicated and difficult to assemble. Not worth the trouble. Worse, the discharge hose is integral to PK machines and is incompatible with standard fittings. A plumber did not realized this when replacing supply lines in our daughter's old house and simply cut the discharge hose. He was unable to re-connect it. I had to do it. Order the part from FK, pulled the machine out and replaced the hose. Costly and incredibly awkward.

DO NOT BUY FISHER PAYKEL DISHWASHERS - ONE WORD- GARBAGE!!!! They are overpriced, lousy product and very phony customer service. They are told to sound very pleasant on phone but are useless , phony and do not care about the Customer. I asked to speak with the Regional Service Manager, Brett and the response was " Oh, he does not speak to Customers!" I unfortunately own 6 DISHWASHER drawers- BIG MISTAKE.

Horrible experience with refrigerators. Failed and flooded my kitchen. 2 repair visits and still didn't work. After one month they agreed to replace. The rotted food, was not covered. My warped wood floors need to be sanded and re-finished. They have not followed through with this issue. I am likely going to return the products. Save yourself trouble and get different brand.

FP stopped making parts for the 6 year old range that came with our new construction home. We are having to buy a new range. Besides that the oven door insulation was so crappy that if you were using the cooktop while something was in the oven your the front of pants would get uncomfortably hot. Couldn’t set the temperature on the oven without reading a small print inconvenient guide printed on the front of the range. We are replacing the FP range AND the FP refrigerator to get the crap out of our home. FP is basically expensive, unreliable trash.

DO NOT BUY FISHER & PAYKEL APPLIANCES. The worst decision we made in our home renovation was purchasing all F&P kitchen appliances. Thank God I purchased the extended warranty. The dishwasher has flooded on multiple occasions, leading to floor damage in our kitchen. It leaks even when the dishwasher is empty and not running. The freezer eventually stops producing ice. The gas range has caused the greatest problems. The temperature gauge on the oven has been replaced 5 times, as the plastic mechanism on the inside keeps snapping. The ignitor in the oven keeps malfunctioning, has been replaced multiple times.

DO NOT BUY FROM FISHER & PAYKEL! I have Fisher & Paykel double drawer dishwasher that I purchased in late 2022. It has leaked and ruined an area on my kitchen hardwood floor. Fisher & Paykel sent out someone to repair the dishwasher twice and it is still leaking. They insisted on trying to repair it a third time even though I requested a replacement dishwasher to avoid further damage to my floor. The dishwasher has a 5 year warranty. Fisher & Paykel then cancelled the appointment for the third repair because the repair person was injured and could not come to my home. At that point, they agreed to just replace the dishwasher since my floor is damaged and the dishwasher is still under warranty. The 1st repair noted above occurred 18March 2025. As of 11July2025, I am still trying to get a replacement dishwasher.

I have a refrigerator and a gas range from Fisher and Paykel. It is the worst decision I made. 6.000 refrigerators and 4.500 gas range. Yes it looks beautiful! But the functionality 0 for both. I have nothing but problems, repairs are very costly, you have to wait weeks for the parts, etc. I couldn’t afford to buy more efficient brand. But I think for the money I paid I should have got the quality. It is not the case with Fisher & Paykel. I do not recommend!

Disappointing product and service. I have the 17.1 Series 5 Fridge. Delivered March 2025 Pros: Looks good, perfect fit for the space I have. Interior fridge lighting is excellent. Cons: 1. Service: When I initially called service, got the runaround multiple times through their call center, ended up giving up and having the store I purchased from chase them down to organize. F&P Service took 2 months to actually come. They offered a 3rd party service which may have been faster but since both were factory issues I wanted the OEM service. 2. Has a constant high pitched tinkling noise when the compressor is on, my wife has to leave the room it is so bad. F&P service says the noise is "within normal" but would check with engineering to see if there was anything that could be done. 3. Freezer door was installed crooked from the factory, about 1/4' lower on right than left, it is noticeable.

I purchased the Fisher & Paykel RS36A80J1N refrigerator in 2022. Since installation, the icemaker has consistently underperformed, often producing only one or two cubes per day. Despite replacing the water filter as advised by a technician, the issue persists. When I contacted Fisher & Paykel for support, they declined assistance, citing that the service was not arranged directly through them, even though the problem existed from the start. For a premium-priced appliance, this lack of support is unacceptable. I have filed a complaint with the Better Business Bureau and advise potential buyers to consider other brands that stand behind their products.

I recently moved into a home that had a double door Fisher & Paykel refrigerator. The house is only three years old, so the fridge is the same age. Throughout the day it makes an annoying piercing humming noise. We called Fisher & Paykel and were given the only company in my area that could service. I specified that I wanted someone familiar with this brand to service it. A man came out and I could tell he never saw this refrigerator before. He spent all of his time online searching the problem. $350 later he told me it was the compressor. It was under warranty, however, he would not pull it out from the wall so I would need to hire someone to pull it out then come back to my home to push it back after the repair. His labor cost alone was over $1400.

I had all the appliances installed in my new place the fridge the dishwasher and the oven. The first 2 years the fridge sealant was loose had to get that replaced, there was ice build up over and over in the trays, The dishwashers sealant is loose and towel bar has fallen off. It's absolute garbage. I've never had this problem with General Electric.

We just installed a FP gas oven and cook top with a kitchen remodel. The main burner's flame is 12" tall and looks like a campfire. The igniters do not stop clicking and will drive you crazy while in use. The company we purchased the oven from has made four visits to repair these issues but has found no help from the manufacturer and can't seem to solve the problems. I suggest a different brand - stay away from Fisher Paykel.

Bought a Fisher Paykel dishwasher because my wife wanted one and they are okay up until it’s time for service. My most recent experience has been that I made an appointment via the company website to have my dishwasher serviced and was provided confirmation of an appointment. But when I called today (Mar. 21, 2025) after the “scheduled” appointment was already over 2-hours late, I was told by the Fisher Paykel C.S. Rep. Paul that I really didn’t have an appointment because the company no longer has a contacted service company in my area.

We own an oven and a cooktop. If you think that you may ever need service, do not select this brand. After 4 years oven had an issue, we had an issue. It took over a month to get an appointment for the technician to come and diagnose the problem and the only reason it didn't take 3 more weeks is my willingness to have someone come the morning after Christmas which was the only date availale within 7 weeks. The tech came with no parts or ability to repair the oven and after diagnosing problem, I waited almost another month for them to come back and do the repair.

“Terrible Product and Even Worse Customer Service!” I regret ever purchasing a Fisher & Paykel cooktop. From the start, it didn’t work properly, so I contacted their service team. After weeks of waiting, a technician finally came, supposedly to fix the problem—but now it’s even worse than before! To make matters worse, their customer service is an absolute nightmare. It’s outsourced to New Zealand, and the representatives are unhelpful, unresponsive, and downright dismissive. They clearly don’t care about their customers or their defective products. I’ve wasted time, money, and patience on what I thought was a premium brand. Fisher & Paykel should be ashamed of themselves for selling such low-quality appliances and providing the worst service experience I’ve ever had. Avoid this brand at all costs—you’ll save yourself a lot of frustration.

Our first Fisher Paykel dishwasher lasted a little over 10 years. A bit shorter than I'd expect, but it was never installed properly, which made its life too short. We replaced it with a similar model. The dish racks WILL NOT stay together, and drop dishes in the way of the rinse arm...Which means it won't spin and the dirt is simply BAKED on the dishes by the dry cycle. Have glued them, epoxied them, heat glued them, tied them with wires, replaced them THREE times...Nope; nothing works.

All of my appliances are Fisher Paykel. They are less than 9 years old and have all broken down. Our dishwashing drawer. broke at 6 years old, we were told it was going to cost more to fix than replace it so we bought a new one. The Washer broke first at 7 years old, we were told it would cost $1500 to fix it, so we bought another washer, not Fisher Paykel. Well our stove and oven hood broke and we are being told that they don't make parts for them anymore. We have Kitchen Aid in our rental homes much older than 9 years old, and they still make parts. I called FP customer service and shared my frustration with them, and they felt I was being unreasonable and that they should continue to stock parts. Know what you are getting into when buying this brand.

In December 2017, I purchased a F&P washer (WashSmart) & dryer (Aerocare). They were sold as premium equipment. "High quality & reliable" -6 years later both are acting up. The washer needs new suspension rods- ok after 6 years maybe that's reasonable. However as others have noted parts are not available. The dryer control board is not working. Called F&P, I'm told part is obsolete and not available, further its replacement part is also obsolete and not available. We also have a F&P fridge, But replacements will not be F&P.

We had this beautiful range installed about a month ago and within 3 days we received an error message which required a service visit. Customer service was good and a technician came within a couple days. Then a few days ago we noticed the larger oven’s light wouldn’t turn off and realized today while making dinner the oven does not heat up. I called Fisher Paykel and the first available technician date is Dec 30. A $16,000 range that does not work. I just want to cry.

Horrible experience! Never received a tracking number first place so I could track my order. After two weeks of waiting, called up the company, only to find out that my package was delivered to a wrong address (the system shows the correct address, the driver messed up). Then instead of resending a substitution, they started refunding me and I was asked to repurchase it. And it took the guy (a customer service rep.) forever to issue a refund, failed to refund me and told me he would call me back when the refund is issued. I still don’t have a refund. Could anyone experience a worse customer service???