Fisher Paykel

Fisher and Paykel

 3.9/5 (643 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Find an Appliances partner

Protect What Matters Most

Get Home Warranty Plans & Pricing

View Plans

About Fisher and Paykel

Established in 1934, Fisher & Paykel Appliances designs, manufactures & markets a range of innovative household appliances developed with a commitment to technology, design, user friendliness and environmental awareness. The company has factories in four continents with sales in over 60 countries totaling a turnover of over $1Billion.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Protect What Matters Most

Get Home Warranty Plans & Pricing

View Plans

Fisher Paykel Reviews

Recent
  • Recent
  • Oldest
  • Most helpful
Any
  • Any
  • Rated with 5 stars
  • Rated with 4 stars
  • Rated with 3 stars
  • Rated with 2 stars
  • Rated with 1 star

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Fisher and Paykel?
  • 4,186,385 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Jan. 9, 2023

Really disappointed in the treatment provided by Australian Fisher & Paykel team. Have an integrated dish drawer in my 4 year old home, which has already been fixed once under warranty and now it’s dead again. Called F&P 22/12/22. Waited 3 weeks for first technician call out, he supposedly repaired it, charged $280 and machine worked for 10 minutes. Same problem, not repaired. After spending 1 hour on the phone, I was made to wait another month for another technician. Get a phone call on the morning of the scheduled visit advising he can’t come and I have to wait 2 more weeks, no sympathy and no empathy. That’s 2 months all up, so disappointing. I have certainly lost any trust in their dishwashers and the care for their customers.

Be the first one to find this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Dec. 16, 2022

I absolutely love the concept of the Dish Drawer but FP products do not last and you cannot get parts. If you are willing to buy a new one every 5 years - perfect - otherwise be prepared for frustration and periods of handwashing while you hunt for parts, repair people or just someone that will walk you through what to do. My first dishwasher lasted almost 8 years. My second 6 years. Each time - when something was failing - I looked to repair it myself (no luck in finding a repair person who could reliably service them and have access to parts) and it looks really easy to fix - the way it is designed - it is actually relatively straight forward to access and maintain - but the way it fails coupled with the cost and difficulty to buy replacement PLASTIC parts meant that it took a long time to get and when you do, something else fails shortly after.

You will find yourself chasing ever increasing costs that do not meaningfully extend the useful life of the dishwasher. Unlike cars where necessity and higher costs may force more repairs - dishwashers are not in that league and I don’t believe FP has set itself up for adequate North American support. Again - if money is not an issue - buy it and replace it when it begins to fail (replace all of it). If you do have other things to spend money on - then pass on this and buy something more reliable and supportable or something cheaper since you will replace it at the same rate. The concept of a dish drawer is really neat and so handy, but the design and support of this product makes it fleeting. Really do consider how much life force you want to expend into it before you buy it and maybe call your favourite repair place for their opinions first.

4 people found this review helpful

Not sure how to choose?

Get buying tips about Appliances delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 23, 2022

    My ~5yr standalone oven/stove is unusable due to FPOT/DEF error messages. F&P Customer Service have told me they cannot fix it as they no longer stock the replacement part worth ~$15. He told me that this is due to their policy of not stock parts 4yrs after they stop selling a model. Their solution is to buy a replacement at a discounted price. Why do I need to buy a new oven (even at a discount price) to replace my 5yr old oven that cost $4500 because a $15 part failed and they don't stock replacement parts after 4yrs. Forget expecting your oven to last 15yrs like Choice suggests for mid-tier ovens! The F&P Customer Service Firewall have stopped responding and refuse to escalate to management for someone who may be authorised to approve an acceptable resolution. I am now sending snail-mails to their CEO and executives to get around it. Hopefully one of them cares about their customers?

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 11, 2022

    On 4 October we logged an issue under warranty for our front loader washing machine. To date this issue has not been resolved and as a consequence we have been spending $60 a week at local laundromat for a replacement of park with $54!

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 9, 2022

    Contacted Fisher and Paykel in June 2022 to have a double dish draw serviced. Finally got a technician out to service the dishwasher and had to order parts after an extensive wait as they will only use 1 company to service. Paid in full, they said they would contact me when the parts arrived. Could be up to 8 weeks, months later so I called them as I still had not heard back from them. Spoke to a customer service agent who then organised for a service to be booked many weeks later. Received a text message the day before stating that they cancelled the booking and rescheduled it for 4 weeks later. So it’s now nearly 6 months later and I still do not have a working dishwasher. Honestly if you cannot provide after sales service in a timely fashion and also support your customer then consumers will go through elsewhere for their appliances.

    I have several Fisher and Paykel appliances in my properties and this inaction and lack of after sales service is unacceptable. Honestly I would think twice about purchasing from this company. I have since purchased 3 dishwashers for other properties (and they were NOT Fisher and Paykel due to this poor experience) when you are purchasing a “premium” product we do expect that servicing is done in a timely fashion. Happy to take your money but do not actually provide what you have already paid for. Poor follow up and very poor service. Let’s see whether they keep their appointment for late November or reschedule yet again. Surely this suggests that you need more companies to be able to service your machines.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 8, 2022

    Dishwasher broke twice under warranty. Water not draining and cycle not starting. Save your money. FP says there's nothing wrong. We are now stuck with a 2K pile of junk. Would give 0 stars if possible.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 23, 2022

    We bought a new Fisher Paykel dishwasher and had installed 3/2022. From the day installation it has not worked properly. We have notified the company whom we bought it from, and they sent repairmen from two different companies. The first one disappeared on us, the 2nd one we had to ask leave our home because he was so rude and would not listen to us to solve the problem. He was very negative about the company we bought the d/w from, and on the 2nd visit he clearly did not want anything to do with either Appliances Connection or Fisher Paykel. He gave them a false repair report.

    So now we still stuck with a d/w that does work, and Appliances Connection states we have to work with Fisher Paykel. Fisher Paykel is non responsive. Mind you, the appliance is still under warranty. Buyer beware from either company. They are happy to take your hard earned money but won’t stand behind the purchase. It’s disgusting how they take advantage of the consumer.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 16, 2022

    I can't remember I have used how many brands of refrigerator, but I first time experience to meet that a handle in a refrigerator broken, that is the product from the Fisher Paykel. If I fix it, totally need more than $500. If I don't fix, it is hard to use it.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 27, 2022

    Microwave control panel was not working properly after a few years. Got the runaround on obtaining a part to fix it, customer service was the farthest thing from helpful. A high-end appliance company that operates bush league. Disappointing.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 25, 2022

    I bought their sub-zero refrigerator. One year later the the compressor went out. It took two weeks to get another one in. When they were replacing it they shorted out another part. This part is on back order and they can not give me a date of arrival. It's been over a month and a half and I am still without a refrigerator with no date of when part will arrive. Be advised this is not a good product or company.

    2 people found this review helpful
    Loading more reviews...

    Fisher Paykel Company Information

    Company Name:
    Fisher and Paykel
    Website:
    www.fisherpaykel.com