Fisher and PaykelConsumerAffairs Unaccredited Brand
Established in 1934, Fisher & Paykel Appliances designs, manufactures & markets a range of innovative household appliances developed with a commitment to technology, design, user friendliness and environmental awareness. The company has factories in four continents with sales in over 60 countries totaling a turnover of over $1Billion.
Fisher Paykel DCS Counter Depth Refrigerator - I am absolutely BEYOND frustrated with this brand! Since last October I have had no less than eight, EIGHT, service calls to sort out why my ice maker drops ice cubes into the receptacle below that are freeze together. The ice that comes out of the cube tray is not frozen fully...therefore it becomes a big lump in my freezer. In order to get ice, we have to stab at it with a big knife. NOT SAFE to say the least. I have had two repair companies come to the house. They've called FP techs while at my house to go over the issue. The tech's advice this last time was to adjust the temperature. (Or to tell me I don't close the freezer door...sorry on that one...it ain’t the problem or I would have had this issue all along.) I also don't overload my refrigerator or freezer door.
It's not my first rodeo with an upscale appliance. If I could, I would dump this lemon on the sidewalk. But since my fridge surround was built for it...I am stuck. I have held back my comments for months, but as of yesterday, I am not doing that any longer. I have listened in to the FP Tech calls to the repairman. The first tech was so incredibly rude and insulting I wanted to take the phone from the poor repair guy and give him a piece of my mind. The second tech said, “Oh, just adjust the temp to a warmer temp,” Really? (Why is he a tech?) Did he not understand that the ice is NOT FROZEN all the way when it drops into the bin? The icemaker was replaced fully several visits ago...it's something else and frankly, I don't believe for a quick second that it's something the tech guys has never heard of before.
I'm not a repairman, I am a consumer. A very smart consumer that knows the buck is being passed. I paid $600 for an extended warranty on this unit. I expect the darn thing to work properly. If it cannot be repaired the FP needs to come forward and deliver a new one to me. I will simply not buy, nor ever recommend, this brand again. I would be disingenuous. If no one can repair it, not even the trained FP guys with the tech on the phone...I have no faith. Zero. So sad.
I called Fisher Paykel to clarify range installation clearances. The first time I called, after waiting at least 20 minutes on hold, I talked briefly to someone who couldn't answer my question so he forwarded the call to a technician. After waiting another ten minutes, the technician hung up on me. The second time I called, I again had to wait at least 20 minutes. The person I spoke with that time said he would get answers & call me back. He never did.
2 yr old Fisher Paykel Dryer - We purchased a Fisher Paykel Washer many years ago that worked great and never needed repair. When we downsized we sold it with our home. We purchased a new FP washer and dryer when we moved to our Condo. Our new dryer stopped working on December 28, 2017. Electronic Motherboard burned out. Was only several months out of warranty. I was told when I called FP Customer Care that because it was only a few months out of Warranty they might refund the service charge (I think this kind of thing must happen often and they want to keep their customers happy). I went to FP Website which works well to locate qualified local service companies. They scheduled me within a week. Aside from being annoyed at the inconvenience of not having the use of my dryer over holidays, things went well in the beginning.
Local Service Tech came out on January 2, 2018 with the correct part and repaired quickly. Because it was no longer under warranty I paid $258 for the part and service. I contacted the US Customer Service number that is in New Zealand, not in the US. I emailed them the Original Purchase and Repair receipts. I was finally sent an email with a CASE AUTHORITY NO. ** on January 26. I was told that the service company would refund my money. Turns out that was incorrect information. After another 12 phone calls (it turn out some were made to me from Customer Support using a local New Zealand phone number and, because I redialed in error, I now owe $84 to AT&T for 20 minutes in International charges) I was assured more than once since receiving the CASE AUTHORITY NO. ** on January 26 that a check would be sent within 7-10 business days.
No one in Customer Support seems to know how this check will be issued or how it will be sent. Several times one of those I talked to put me on hold to consult with a supervisor. There were many excuses. I was told that the check couldn't be issued through their new system or it was being updated or the order for refund had been sent to the wrong department. It is now March 14, 2018. I will be calling again today. I should be billing them for MY time spent and the International phone calls made in error. (In all my years as a homeowner or in business I have never made International phone calls when calling Customer Service. Sometimes to India or Philippines etc. Who would have thought Customer Service would use a local phone number.) I have reached the end of my patience here. To be continued.
The worst I ever had! If you need to deal with F&P at Botany, 78 Springs Road RUN!! To replace the faulty draws I have to take 4 days off work!! After waiting the whole day it for delivery, it was delivered 4:45 pm and left downstairs cause the delivery company, (which it seems to be separate to company that installs - very efficient) didn't know it needs to go to the 2nd floor (and no one asked - great communication NOT).
Second time 2 guys got it upstairs and then I had to book a technician to install - No follow up service, and the guys that bring the dishwasher don't tell you anything about it. When I called to book the technician, I explicitly asked if the old dishwasher will be picked up on the same day and I was reassured it will, but guess what it wasn't! And now I need to take another day off for it to be picked up! In addition to this, the supervisor I talked to was rude and refused to put me to her manager, she just hang the phone me! So GOOD LUCK dealing with F&P.
Would never advise buying F & P anything. I've had my fridge for 14 months and it stopped working. Gas leaking. They won't replace only repair. Service is diabolically terrible. Never return calls etc. Gave me a interim fridge while mine is repaired. The seal is falling off. It won't close and thus useless. Never had such appalling service from a company ever. Avoid this brand at all costs.
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Received refund. Situation was still handled very horribly and refund came months after the “3 business days” I was told it would take. Not changing rating and would never support this company.
I ordered a refrigerator part after speaking to a customer service representative from them 3 months ago, was assured it would be the right part and when it arrived it was not. I called customer care and they admitted fault and told me I would receive a full refund and didn't have to return the part. This is great except for the fact that I STILL haven't received my refund. It's been 3 months of back and forth with their customer care, them telling me that I do have the refund and to call my bank if there's an issue. I've called my bank, I've checked my statements over and over. I 100% have not received a refund from them.
I have been nothing but patient and polite during this entire process - and now they have stopped answering my emails. I've even asked for proof of the refund and they would not provide me with one. They are crooks and liars. The only good thing out of this whole situation is at the time I bought the product it was for a rental property so the fridge wasn't actually mine. I would NEVER buy anything from Fisher Paykel again and I would advise you to do the same. They have handled this situation extremely poorly and I am tired of wasting my time chasing them to try and get a refund that they admitted is rightfully owed to me.
Purchased appliances (Dishwasher/Clothes Washer/Dryer) 8 years ago. Dishwasher still works well (fingers crossed) but both Clothes Washer & Dryer cratered in the last few months. Heating element and bearing both wore out in the dryer (600 C$ to repair) and the transmission broke down in the washer replacement part for our model no longer available so will have to get a new washer (won't be a Fisher Paykel). Previously had domestic appliances for 25 years which worked equally as well without requiring so much as a service call. No more Fisher Paykel for me.
Bought Fisher Paykel fridge freezer. It's just over 3 years old. Noticed the inside liner is cracking. Phoned F&P. They admit there is a fault and can't be repaired but all they want to do is sell me a new one at staff rates. I feel this is not satisfactory.
ERIC ** did some warranty work on my refrigerator. He was on time and explained what he was going to be doing. He cover his feet and was very careful to cover the area he was working in and was very clean. He was polite, neat and efficient. He did a wonderful job of getting everything done right the first time and we were delighted. Obviously knew his job and very customer satisfaction oriented. I would certainly recommend your company and him to all my friends or anybody looking for service.
The motherboard on the less than 1 year old Fisher & Paykel dryer went out and someone is lying. I called F & P's 888 number and was told they have the parts but I have to go through the retailer where I purchased the dryer. Sounded fishy since the retailer told me that the motherboards are on back order. F & P won't send me a new part. I called the retailer back and was told the F & P won't release the part until Feb. 20th. That's CRAP. I don't want to wait 3 more weeks till the parts come in. The retailer told me he has several other customers waiting. How many people are waiting on this part and how many parts are going to be released on Feb. 20th. The closest laundromat is 6 miles away.
This product saved my back because it is 2 drawers and high up. You can use both or just one of the drawers. Great organization racks as well all adjustable. Love it. My 2nd one.
Double drawer dishwasher. We got 2 same sizes: mistake. Should have gotten 1 large drawer, 1 smaller, to accommodate larger items. Needs to be kept clean, filter checked, washed out. Many negative reviews, but these folks did not take care of their units properly. No problems in 2 years, easy loading & emptying, looks great, works fine, cleans pretty well.
I bought a 2 door fridge with a freezer 3 months ago. My horror this morning was extreme when I found the ice was melting. I rang Fisher Paykel service for an urgent repair and was told the earliest they could come out was in 8 days time. I asked if I could use a local repairer, and was told that would void my warranty. I said, "Surely you have an authorised service centre on the Sunshine Coast?" "Nope, sorry we don't." I said, "I had over $1,000 worth of goods in the fridge." "Sorry we cannot do anything about that." Best offer is I will be put on an urgent list. For heaven's sake, this is total garbage.
I have organised 3 appointments due to their incompetence at knocking on the door as they have left a note each time saying "sorry we have missed you." We had people home both times! We then had change go missing from when he was there. Coincidence? Maybe. It has been a month trying to organise it to be fixed and it still hasn't. Its a big job. The machine doesn't turn on and is unusable. It has gotten to the point of we need to use the dryer however have not been able to and require a full replacement if not dealt with immediately! I am very unsatisfied with this service!
This dishwasher has two separate sections, in other words it is two small dishwashers in one. Cleaning quality is very good; however, it is difficult to load the way the racks are positioned. But, I can get four wine glasses with stems to hang in a stable position in each washing section.
This dishwasher comes as two, drawer-sized units. We are empty nesters, and two small units are much more convenient than one large one. This is the second FP we have had. Original put to market way too early. Second generation has been reliable, cleans well, and is very convenient. Will buy a 3rd when this one breaks.
I have owned this miserable appliance for less than 3 years. Have had 3 fan motors replaced, and 1 ice maker since I bought it. Today the ice maker broke again, less than 1 year after it was last replace.
Fisher Paykel is horrible! I paid top dollar and I mean TOP dollar for Fisher and Paykel appliances. The dishwasher is noisy compared to Bosch, the cooktop on the range was defective TWICE and the range had to be replaced. I had a spill on Christmas day and it got between the glass on the oven door and there is no way to clean it. The microwave is no better than the Panasonic Genius if as good. (Not nearly the versatility) but so far the refrigerator seems OK. Stay away from this "Premium Product". You are throwing your money away!
We've ordered the part from Fisher&Paykel on 10/11/17 and received in a week, but it appeared to be faulty. Called them and explained the situation, they apologized and in a few days send another part, but charged us again?! Called them for the second time and asked why did they charge us for the faulty part. They promised refund and refused to email a return tag, saying it's not necessary. Today is 12/28/17, which is month and a half away from the promised refund and about 5 phone calls from our side with the reminders and lots of explanations. NO any refund received. Very irresponsible company with poor quality of parts and bad customer service.
It's the only brand that makes an all fridge 365 ltr stainless. We had the same brand and size, but white, for 20 yrs with no issues at all. Though with this new one they have taken away the butter conditioner (sad face).
I picked this refrigerator out in 2005. It uses 485 kWh per year. I got to choose which side of the door handle is on. Freezer on bottom. Supposedly if I have any problems with. I get a new one free.
I purchased a Fisher & Paykel CoolDrawer for my kitchen renovation. It was installed and never worked. You would think that Fisher & Paykel would be motivated to get the unit repaired or replaced, right? Not in my experience. After waiting a full week to hear back from them on their still pending decision, I am completely disgusted with their polite but ineffective and non-interest in their customer after they take the customer's money. Service arrived on MONDAY and stated that "Unit needs to be replaced, not repaired". Service uploaded that report to Fisher & Paykel. I called on Tuesday after failing to hear from Fisher & Paykel. Was told resolution is coming! No resolution. Called back Wednesday. Same BS. Called back Thursday. Same BS. At no time did Fisher & Paykel call me, send me an email or contact me in any manner. It is 2017 and that is NO WAY TO TREAT A CUSTOMER.
Quicksmart Washing Machine: Not only have I been very happy with the performance of the machine over the past 2 1/2 years, but tonight it stopped mid-wash with an 'Err 37'. A little bit of googling took me to the F&P youtube page, which showed me exactly how to drain the drum and fix the fault - a hairpin lodged in the pump impeller. No need to take it apart or call in a repair. Brilliant.
Fisher Paykel determined my 1 1/2 year old dishdrawer "NOT REPAIRABLE" and refused to help with the replacement, stating that they do not have any in stock and told me that I will have to wait for an unspecified length of time.
Before ordering, please check that the delivery company will be able to get the appliance in your kitchen. I ordered an American fridge freezer, but when it arrived they could not get it into my kitchen. The delivery boys were lovely and they said they could probably get it in, if the doors and drawer were removed, but they could not find a way to remove the drawer. I called Fisher and Paykel and they could not help either and suggested that I just took doorstep delivery and work the rest out for myself! Very disappointing, so to avoid disappointment yourselves, please check this out before you order. Incidentally, I live in a detached house with standard size openings.
I must be one of the few to have a positive experience with F&P. We purchased a washer/dryer set in 2003. We still have the dryer but are on our second GWL11 washer. The first one lasted 10 years. In that time it was subjected to hard water and a family of four. The pump is definitely the weak link, as I replaced at least two in that time. Also had to replace a water inlet valve. The new pumps come with a inline fuse to install on the harness to the controller to prevent it from getting ruined if the pump shorts out. None of the repairs were done in warranty. F&P washers are very easy to diagnose and repair so I have been able to do all my repairs. After too many large loads and 10 years of hard water the strut rods that keep the drum in balance wore out. I found a super clean GWL11 for $80 on CL to replace it. We now have a water softener so this machine stays cleaner and cleans more efficiently.
I saved parts off the old machine for future repairs. I did change the pump not long after I got it. Now three years later that used pump went out, this time the windings shorted out, taking the controller with it. I blew off installing the inline fuse, so this could of easily been prevented. I bought a new pump for $110 and installed my used controller and it's running just fine again. I know this all sounds like a nightmare of repairs, but if you are able to be a little bit inclined to take on a challenge you can save a lot of money on paying the repair person. I don't have a lot of money laying around to buy new appliances every few years. From the reviews I read, many new high efficiency washers don't clean well and are repair prone. When I do break down and buy a new one sometime in the future, I will definitely consider F&P again, along with Speed Queen.
Bought the dryer because it was supposed to be highly rated. Bearings have gone out once (and replaced) and they are going out again. Takes forever to dry anything. Only one service provider on the area and it took them two tries to "fix" the bearings the first time. When I pointed out the lint wasn't collecting in the trap, he had no idea where it might be. I looked up the lint trap on YouTube to figure that out. Still doesn't collect lint (I have to disassemble the dryer to extract it). Maybe they make a good product but this has been a total piece of junk and I would not recommend.
I purchased a 2 drawer Fisher Paykel dishwasher approximately 1 1/2 years ago. My contractors correctly installed the dishwasher and from the beginning, there were large pools of water at the bottom of the top drawer. Five service calls later and a call to (I use the term hesitantly) FP's customer service department, my dishwasher was supposedly fixed. Each time the repairman came, he found something he thought was causing the issue. When I spoke to customer service, they told me my contractors did not install the dishwasher correctly. I had my contractors come back to ensure they installed it correctly (this was confirmed by the repairman). Customer service refused to do anything for me (this was after waiting on hold for 45 minutes).
My dishwasher no longer has pools of water on the bottom; however, the dishes are NEVER clean and I basically have to wash dishes by hand before putting them in the dishwasher. I called the appliance store where I purchased the dishwashers a number of months ago to again complain about the dishwasher. The salesman said he would follow up with FP. I again followed up with the salesman a few weeks later and again, nothing was done. I would never purchase a FP product again. I am now looking for a new dishwasher. The experience has been horrible and very frustrating. I would never recommend anyone purchase this product.
I was excited to buy Fisher & Paykel machines. The washer is on its third lid as the plastic continues to crack. On the dryer I have replaced the plastic knob and the inside of the dryer is all cracked and peeling. I have had my water checked but these are the only appliances with a problem. Quality of plastic parts below zero. My Miele dishwasher is fine. I called F & P and the customer service rep suggested that I use harsh detergents, but I just use All detergent. No help. I will never buy another F & P product and I tell anyone who will listen of my bad experience.
Fisher and Paykel make good products. The reason why I had to finally contact their service department was because after 17 years of faithful service, early in May of this year our washing machine lid broke a hinge. So I contacted them, provided make, model and serial number and a description of the fault. On 31st May their serviceman came. He had no knowledge of the make, model and serial number or the fault, so had no parts with him to effect a repair, but nevertheless charged us $125 and said he would be back within the week. We haven't seen him since. Three weeks elapsed. I rang F & P's 24/7 line and asked politely what was going on. They said they had contacted their parts depot and they would get back to me within the week with an ETA for the lid and the serviceman. They did not do this.
Finally on Wednesday I rang them again and intimated in no uncertain terms that I was extremely annoyed with the situation. They told me that the serviceman would get back to me that afternoon. They lied. He hasn't. So I am drawn to the reluctant conclusion that this company's after-sales service department is staffed by a bunch of people whose sole reason for going to work is to get paid, and employs tradespeople of a similar mindset. My recommendation? Do not buy Fisher and Paykel - their products are fine, but if they break down they will not service them, and they will charge you for the privilege of not servicing them.
Fisher Paykel Company Information
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- Fisher and Paykel