Fisher and Paykel

The company had promised me a 5% rebate on the outdoor kitchen appliances I bought from them. However, it's been 8 months, and I haven't received the rebate yet. Despite my attempts to contact them, the company has not responded to my inquiries. Although the appliances are generally good, I'm extremely dissatisfied with their poor customer service.

We bought it on Dec 2022 but had people installed on 2/21/2023. After just using a short time, the burner cap already show very bad discolour, also burner grates loss its origin color. I sent email to them, their response is: Burner grates will wear over time and there is no repair for them, ... What? Is it only been used for a couple months? Not years!!!! Only one of burner cap has ugly discolor, rest of three are fine, so it is easy to see this is their product's problems. They do not provide any help, or at least call me back, the worse case I can buy a new cap.

We purchased a AeroCare clothes dryer. We have had to have it serviced 3 times since Aug 2020. We have spent over $800.00 in repair cost because customer service wouldn’t cover any repairs. It has quit working again. I believe we were sold a “lemon” product but customer service is no help. I would rate it as a -1 if possible.

FISHER & PAYKEL “CLEANSMART” 10KG TOP LOAD WASHING MACHINE. The washing machine at 2 years old, stopped washing clothes properly and stopped draining. On average used 2 days per week, for 45 weeks of the year - less than most family households. The rinse and spin processes would not work, on all cycles. Numerous bowl cleans were performed to no avail.

Really disappointed in the treatment provided by Australian Fisher & Paykel team. Have an integrated dish drawer in my 4 year old home, which has already been fixed once under warranty and now it’s dead again. Called F&P 22/12/22. Waited 3 weeks for first technician call out, he supposedly repaired it, charged $280 and machine worked for 10 minutes. Same problem, not repaired. After spending 1 hour on the phone, I was made to wait another month for another technician. Get a phone call on the morning of the scheduled visit advising he can’t come and I have to wait 2 more weeks, no sympathy and no empathy. That’s 2 months all up, so disappointing. I have certainly lost any trust in their dishwashers and the care for their customers.

I absolutely love the concept of the Dish Drawer but FP products do not last and you cannot get parts. If you are willing to buy a new one every 5 years - perfect - otherwise be prepared for frustration and periods of handwashing while you hunt for parts, repair people or just someone that will walk you through what to do. My first dishwasher lasted almost 8 years. My second 6 years. Each time - when something was failing - I looked to repair it myself (no luck in finding a repair person who could reliably service them and have access to parts) and it looks really easy to fix - the way it is designed - it is actually relatively straight forward to access and maintain - but the way it fails coupled with the cost and difficulty to buy replacement PLASTIC parts meant that it took a long time to get and when you do, something else fails shortly after.

My ~5yr standalone oven/stove is unusable due to FPOT/DEF error messages. F&P Customer Service have told me they cannot fix it as they no longer stock the replacement part worth ~$15. He told me that this is due to their policy of not stock parts 4yrs after they stop selling a model. Their solution is to buy a replacement at a discounted price. Why do I need to buy a new oven (even at a discount price) to replace my 5yr old oven that cost $4500 because a $15 part failed and they don't stock replacement parts after 4yrs. Forget expecting your oven to last 15yrs like Choice suggests for mid-tier ovens! The F&P Customer Service Firewall have stopped responding and refuse to escalate to management for someone who may be authorised to approve an acceptable resolution. I am now sending snail-mails to their CEO and executives to get around it. Hopefully one of them cares about their customers?

On 4 October we logged an issue under warranty for our front loader washing machine. To date this issue has not been resolved and as a consequence we have been spending $60 a week at local laundromat for a replacement of park with $54!

Contacted Fisher and Paykel in June 2022 to have a double dish draw serviced. Finally got a technician out to service the dishwasher and had to order parts after an extensive wait as they will only use 1 company to service. Paid in full, they said they would contact me when the parts arrived. Could be up to 8 weeks, months later so I called them as I still had not heard back from them. Spoke to a customer service agent who then organised for a service to be booked many weeks later. Received a text message the day before stating that they cancelled the booking and rescheduled it for 4 weeks later. So it’s now nearly 6 months later and I still do not have a working dishwasher. Honestly if you cannot provide after sales service in a timely fashion and also support your customer then consumers will go through elsewhere for their appliances.

Dishwasher broke twice under warranty. Water not draining and cycle not starting. Save your money. FP says there's nothing wrong. We are now stuck with a 2K pile of junk. Would give 0 stars if possible.