Fisher and Paykel Reviews

Two-drawer dishwashers from Fisher and Paykel very strongly NOT recommended! We splurged on one a year and a half ago but have had repeated problems with it. First, no one knew how to install it, certainly not the Best Buy-types of installers. The Best Buy installers put it in, but after a couple of days, when you opened up either drawer, the unit fell forwards. The F&P installer at least knew how to install it, but it cost us an additional $350. The drawers don’t empty out water, so it stands still and rots, despite regular filter cleaning. We have had to have it serviced more than once at very high prices as no one knows how to do this but F&P at a high service rate.

I wished I had read the reviews. The doors were completely bumped at delivery, and since then we replaced so many times, no matter what they are always damaged either at arrival or at installation. The techs for the most part are not nice people. I won't be surprised if they even can't stand this brand. This is no luxury, this is garbage quality. Save your money!

My 2 year old $1700+ double drawer dishwasher was diagnosed (after a $130 service call) with having a failed electronic control module (no power). $700+ to repair and replace the failed parts. Didn't feel it was fair to pay for a part that shouldn't fail after just 2 years but they only agreed to pay for the part (about a $100) but not the labor cost almost $700. The wait time for any repair person to come out is weeks every time (I have numerous F&P appliances). Absolutely terrible quality control and insanely slow service. I will never buy Fisher Paykel appliances again.

I bought a top end all stainless DCS BBQ grill almost 30 years ago. Fisher-Paykel bought the brand, and I expected it not to support old out of warranty grills. I was sorely mistaken. Though I never spent a dime with Fisher-Paykel, there was never a time a live person didn't take my call, switch me to the engineering or similar department for articulate, courteous, generous, responsive, knowledgeable instructions, parts, and service above and beyond. With every parts order, it always included something useful, such as replacement stainless steel screws (which are heat resistant). Recently, I blew out the thermocouple on the rear rotisserie burner. My fault - I used a flame instead of the igniter to light the burner, and blew the thermocouple. It's difficult to think of a better customer service experience I've had with another company.

Our new Fisher & Paykel gas range has been a problem since we moved into our new townhome 5 months ago. We've been dealing with the less than satisfactory burner adjustments so far. Now the unit is not working - only a 10% flame on two out of five burners - nothing more. Our "earliest" rush appointment is in 6 days. Thanksgiving is coming - no advance prep for us I guess. When our builder selected Fisher and Paykel they were sold by their claims of "Superior Customer Service". Despite several phone calls we're getting no quick service for a pretty essential appliance. We would never pick Fisher & Paykel appliances again. Too bad.

We have had numerous issues with relatively new FP appliances including their dishwasher, stove and refrigerator. After 2 emails and 2 phone calls I can't get any customer service response. I will not be purchasing any more FP products.

I have never had so much problem dealing with people as I had this week and I worked for a call center lol, I bought a new mask and hose in April at $325.00 from The Snore Shop in Sackville and last month the silicone split so when I took it back they said it's only under warranty for 30 days so this is just a mask, no motors, nothing that should break in 30 days. So anyway they said to call Fisher &Paykel who makes the mask. They said their warranty is 90 days and again nothing should happen in that time, so mine tore in 2 straight lines along a seam so it’s a manufacturer's defect and they just pushed me off like I did not matter to them, I would not recommend you buy from them. They will not cover any problems you have.

I brought a Fisher and Paykel refrigerator almost two years ago and it stopped working completely a month ago. I STILL have a broken fridge! It's been a nightmare trying to get a service contractor out that they contract with. In my area (DMV) there is only 2 contracting companies they have! Of course I have had to wait for weeks for my initial service appt, just to find out - it needs parts (controller and invertor board). Here goes another 1 1/2 week wait for them to come in.

Our apartment has brand new Fisher Paykel appliances. Our stove top oven wasn't installed correctly by the company and we've been having issues with the oven's door. They came to replace a part that was broken (and made us pay for it, of course). Replacing it the first time took a lot of phone calls and 3 different visits. In less than a year the same part broke again. I've scheduled appointments to get it replaced and after having 3 different technicians come to our apartment they still haven't done anything. The last one said they didn't have on record that they had come to the apartment already (even though we had scheduled that 3rd appointment because they had already received the part they ordered).

This is my second Fisher and Paykel Double Dish Drawer dishwasher. The first unit lasted 12 years. The second one ($2000.00+) stainless steel unit is falling apart after less than 2. Intermittent issues with the controls on the top drawer, the retaining pins on the top drawer keep falling out, and when the pins fall out the front panel falls off. Whoever designed the unit placed all of the weight of the front panel on the retaining pins instead of the 'u' shaped guide brackets, which to me are upside down. I can't say enough that I am highly disappointed with this product after my fantastic experience with the first. I can't, in all honesty, recommend this Fisher and Paykel Stainless Double Dish Drawer dishwasher.

The fridge "rattles" loudly, the doors do not close/seal properly, condensation builds up, it "chugs" like a tractor, the maintenance guide is useless. It has been impossible to get any home service from Paykel.

I had a Fisher Paykel Double drawer dishwasher for 18 yrs. Service & parts dept excellent. Easy to work on & my husband & I replaced several parts over the years. Only used regular wash cycle until machine got older & had to up the cycle. Dishes came out dry as dust. Just purchased a new one in Feb 2023. Service man told me reason my dishes weren’t getting as clean & were coming out wet with water actually standing in bottom of drawer was so many of these machines are bought in California & the government has decreased the size of the motor and the temp of the wash & drying cycle. I was told to use the heaviest wash cycle which I did to no avail. So I will continue to use the regular cycle in hopes I might get 5 years out of this appliance.

DO NOT BUY FROM THIS COMPANY!!! THEIR SERVICE IS ATROCIOUS!!!! I've been dealing with a broken range for 10 MONTHS!!!! And IT IS STILL NOT FIXED. I HAVE A 5 YEAR WARRANTY (the range is 3 years old), and have lost an ENTIRE YEAR of that warranty because of their negligence. There has been NINE VISITS by their service people (the first ones were local appliance serviceman from two different companies (complete idiots), the last two visits were from their FACTORY Service person) AND IT IS STILL NOT FIXED.

The worst mistake I ever made was purchasing my kitchen appliances from this manufacturer. Not only is their customer service as terrible as all the reviews state. I have had issues with my dishwasher, my bottom freezer of my refrigerator and the knobs breaking from my gas stove top.

Bought an integrated refrigerator from Appliance Connection via the internet. Mistake number one after they failed to install correctly, contacted Fisher and Paykel several times via phone and email to at least find an authorized dealer or installer in my area to come out and install correctly and I would pay out of pocket. Refrigerator sides are visibly seen on sides, it is not attached to back wall and doors not installed correctly leading to food not being cooled. I have gotten zero response. No callback, no email. Don’t buy appliances from this company. You will regret it. Spend the extra on Subzero.

If I can save just one person from buying products from this company, the review will be worth my effort. My dishwasher died shortly after the warranty expired. I live within 15 miles of an international airport in California, but the company has zero technicians to service my dishwasher, which is now destined for a landfill. And, by the way, the website was atrocious and did not recognize the serial number of their own product.

The company had promised me a 5% rebate on the outdoor kitchen appliances I bought from them. However, it's been 8 months, and I haven't received the rebate yet. Despite my attempts to contact them, the company has not responded to my inquiries. Although the appliances are generally good, I'm extremely dissatisfied with their poor customer service.

We bought it on Dec 2022 but had people installed on 2/21/2023. After just using a short time, the burner cap already show very bad discolour, also burner grates loss its origin color. I sent email to them, their response is: Burner grates will wear over time and there is no repair for them, ... What? Is it only been used for a couple months? Not years!!!! Only one of burner cap has ugly discolor, rest of three are fine, so it is easy to see this is their product's problems. They do not provide any help, or at least call me back, the worse case I can buy a new cap.

We purchased a AeroCare clothes dryer. We have had to have it serviced 3 times since Aug 2020. We have spent over $800.00 in repair cost because customer service wouldn’t cover any repairs. It has quit working again. I believe we were sold a “lemon” product but customer service is no help. I would rate it as a -1 if possible.

I absolutely love the concept of the Dish Drawer but FP products do not last and you cannot get parts. If you are willing to buy a new one every 5 years - perfect - otherwise be prepared for frustration and periods of handwashing while you hunt for parts, repair people or just someone that will walk you through what to do. My first dishwasher lasted almost 8 years. My second 6 years. Each time - when something was failing - I looked to repair it myself (no luck in finding a repair person who could reliably service them and have access to parts) and it looks really easy to fix - the way it is designed - it is actually relatively straight forward to access and maintain - but the way it fails coupled with the cost and difficulty to buy replacement PLASTIC parts meant that it took a long time to get and when you do, something else fails shortly after.

Dishwasher broke twice under warranty. Water not draining and cycle not starting. Save your money. FP says there's nothing wrong. We are now stuck with a 2K pile of junk. Would give 0 stars if possible.

I came to this site to see if others were unhappy with their purchase or if I just got a lemon. Although I have never had a service call & my dish drawers look brand new, & they run they sure don’t clean your dishes. I have tried dirty dishes, partly dirty dishes & mostly clean dishes. NONE COME OUT CLEAN. DISHES GO IN NEARLY CLEAN & COME OUT LOOKING WORSE THAN WHEN THEY WENT IN. My drawers are old & have had very little use as there were only 2 of us when purchased, now a widow & do very little cooking. A while back I had surgery & house guests so decided after cleaning them out well & running through a couple cycles empty (just to be sure there was nothing lingering) to give them a try again. No one can believe I have these expensive dish drawers & they don’t work. WELL THEY DON’T! The dishes came out with dried food baked on from the dry cycle. It’s not me these DON’T WORK!

We bought a new Fisher Paykel dishwasher and had installed 3/2022. From the day installation it has not worked properly. We have notified the company whom we bought it from, and they sent repairmen from two different companies. The first one disappeared on us, the 2nd one we had to ask leave our home because he was so rude and would not listen to us to solve the problem. He was very negative about the company we bought the d/w from, and on the 2nd visit he clearly did not want anything to do with either Appliances Connection or Fisher Paykel. He gave them a false repair report.

I can't remember I have used how many brands of refrigerator, but I first time experience to meet that a handle in a refrigerator broken, that is the product from the Fisher Paykel. If I fix it, totally need more than $500. If I don't fix, it is hard to use it.

Microwave control panel was not working properly after a few years. Got the runaround on obtaining a part to fix it, customer service was the farthest thing from helpful. A high-end appliance company that operates bush league. Disappointing.

I bought their sub-zero refrigerator. One year later the the compressor went out. It took two weeks to get another one in. When they were replacing it they shorted out another part. This part is on back order and they can not give me a date of arrival. It's been over a month and a half and I am still without a refrigerator with no date of when part will arrive. Be advised this is not a good product or company.

We purchased a Fisher Paykel 36" French door refrigerator in 2016. We have owned it for 5 years and 11 months. It has a 5-year warranty on the condensing system. Last week, the refrigerator stopped working and the repair technician (Certified by Fisher Paykel) told us there was a leak in the high-side of the condensing system and that the fridge could not be repaired. After 5 years, this expensive fridge was effectively scrap metal. I called the company and was told to send in the diagnostic report. I have followed up twice and have heard nothing. So much for the "kitchen perfection". I should have purchased the Bosch, at least they stand by the quality of their products. For a company that purports to sell quality products, this is more than disappointing.

I bought this F&P dishwasher for my new house and I am so frustrated that it does not clean the dishes properly. All the stuff in the dishwasher is not properly clean and I have to wash them with my hands. Will never ever recommend it to others at all.

Dealing with this company has been a very bad experience. Ordered a ignitor replacement for one of my burners on my built in DCS BBQ and the part is faulty. Trying to get technical support or RMA issued has been impossible. 2 weeks now of calling them and following-up via email has gone nowhere. I do not know how this company stays in business with this complete lack of customer service/poor customer experience.

I purchased a their high-end BBQ grill and side burner in September 2021. During assembly by their installer, I was informed a $7 part is needed to function in sync. The Installer technician gave me the part number but it cannot be ordered by a customer. The Customer Service is unaware of the part number. The Service technician who came to do another service also confirmed the part number. Why would Fisher/Paykel not be willing to ship me a $7 part in 2021. Now after 6 months of investigation and research, I was able to order the part (which their customer service can't locate) via BestBuy from the Fisher/Paykel distribution center. The part now cost me $35!! I would not recommend Fisher/Paykel products because the customer is expected to do all the research and their systems are not obsolete.

I was traditionally a big fan of F&P having numerous products and always found F&P to be Elaine. But the latest experience with F&P re a defective fridge model means I would never buy a F&P product again. Our fridge had parts replaced in the first 6 months and then fully replaced within 2 year warranty. When their authorised repairer said “everyone has problems with this model” and we still had ongoing problems I thought F&P would do the right thing. Having now been without a working fridge for 10 days - with daily calls to follow up with F&P, on day 10 they said the delay was the proof of purchase (which they obviously already had) and if asked I could have sent to them. It’s not so much even the outcome. It's the inability to deal with the issue in a timely manner. Have now purchased another reputable brand and love it….No turning back.

We loved the design merits of our fully integrated 36” fridge/freezer combo (2 seperate units side by side). The products were delivered early to ensure we had them when our new cabinets were complete. When unpacked for professional installation it was noted there were parts missing for the integrated installation. After several emails calls and many hours with FP and our retailer in Canada (The Brick) we discovered no parts were available in Canada and had to be shipped from California. This took several days so we moved into our newly renovated home with no fridge and freezer.

Our dishwasher was installed during a remodel by the appliance company in August 2021. The top drawer immediately had issues getting stuck on a code during every wash, beeping and stopping the cycle. We had the appliance service come out 4 times with no resolution. Fisher Paykel declined to replace the product stating it was an "installation error". The appliance company has come out twice more with no resolution.

Bought this Fisher and Paykel fridge six years ago, keeps making a beeping noise, had a technician look at it, he said would cost too much to fix the circuit board. Rang Fisher and Paykel and they said it is out of warranty. Product should last longer than this. Will not buy this brand again.

So frustrated with my fridge not working for over a month with multiple calls from the refrigerator repair people. I phoned Fisher Paykel customer service and they have been more than helpful in trying to assist me although the fridge is past warranty. I thank them for their kindness and empathy.

Purchased a 8kg Wash Smart washing machine in 2020, leaking water from front of the door, not the seal. Tech assessed and left without fixing the issue, now it is leaking from the drawer and they are saying non warrantable. Poor response, over an hour spent on the phone and now we are getting told it will be another 2 weeks before they will come back out. Advised they will give me tips on washing.... hmm mother of 4, last machine lasted 10 years with no issues. Still in warranty, poor service, unreliable product!

I booked a service with Fisher and Paykel for a repair of my dish drawers, purchased in 2017. The repair cost $334 and it broke 2 days later. When I phoned, the customer service representative hung up on me when I asked for a refund. When I called back, I was only offered a partial refund and I am still $118 out of pocket for a repair that lasted 2 days. The dishwasher cost over $1500 so I certainly expected better. Unfortunately this is not the first issue I've had either. Beware.

We live in Metropolitan Toronto; largest city in Canada, 3rd or fourth largest in N.A. and Fisher Paykel doesn’t service the area. Outsourcing options to random appliance service centres. I would have to say that the only thing worse than the product - both our freezer and our dishwasher intermittently do not work - is the customer service. I would absolutely not recommend this brand at all!

Two years ago we bought a dishwasher- Fisher Paykel. One month ago we developed a F1 problem and the machine stopped working. We could not find anyone authorized who would come to our part of Chicago to fix it... Hours spent on the computer trying to get authorized service from the Grand Appliance store we bought from and fisher Paykel itself. WE had to hire an unauthorized repair person who charged 85 to tell us we needed a hose. One month later he came and for $365 installed the hose. We don't know if this repair works but we know that we cannot get a trained Fisher paykel repair person so if it doesn't we need to buy a dishwasher from a different company. Bad business. You should stop selling appliances to areas that cannot get service.

My Fisher Paykel product experience has been terrible and I would not recommend their fridges. I purchased an integrated fridge from this luxury appliance store and am currently now on my 4th fridge because of defects with the previous 3. The last 2 fridges had issues with their fans. Fixing the fan onsite however did not resolve the problem with the 3rd fridge. This has been a huge headache, with some items on the lower shelves freezing and others on the top shelf spoiling. Installing each fridge is also a whole day effort since it is integrated into the cabinetry. I am now waiting to get a 4th fridge but given my experience, I have no faith in the quality of this so called luxury product. I asked for a discount given this extraordinary (some might characterize as ridiculous) experience but of course was denied. I was only offered a one year extension of warranty on a product that I am doubtful of.

We purchased a full set of 4 appliances along with extended warranties for a kitchen renovation in 2016. After 5 years, when warranties had expired, only the refrigerator remains in good working order and we love it. The dishwasher never did a very good cleaning job and we had it serviced. (Do NOT purchase the 2 drawer model!) The microwave oven stopped without any warning because the main PCB and line conditioner needed replacement. The interlock assembly on the door also had a fair amount of play in it.

I have several Fisher & Paykel (New Zealand) appliances in my home. They were purchased new and locally and been in my home for nearly 12 years. Recently I had a service need. Prior to this recent issue, I would have provided positive reviews. However, after my experience with F&P, I would HIGHLY DISCOURAGE any U.S. purchaser from investing in a Fisher & Paykel appliance. Recently we had our "Convection/Microwave" go bad so we inquired with at least 10 local appliance repair companies to schedule service. Not a single one was authorized or would come out to work on Fisher & Paykel.

I bought a new washer dryer Fischer Paykel in December 2014. I have had three service calls for the dryer unit. I do believe the door for the dryer is a design flaw, but it has not just been the door. One time I need a whole new dryer, another time a new electronic board, and another time the door fixed. I will never buy another product. I have no idea what is wrong with the dryer though thankful the washing machine has worked well. Now that I am saying that, I am knocking on wood.

I got the panel ready two drawer dishwasher and built in fridge freezer columns. It has been difficult to get the panels adjusted to fit with the kitchen cabinets. Paid $1200 to have the appliances professionally installed and it still doesn't look right. The appliance installers blame it on the cabinets and cabinet installers blame it on the appliances. The panels on the appliances just don't have enough adjustability to make it line up with the rest of the cabinets. I am very disappointed with the look of the kitchen. It's supposed to be a higher end, custom kitchen and it looks worse than if we just got regular appliances. I regret getting the built-in appliances.

I purchased a Fisher Paykel dishwasher 6 months ago. I took out a store credit card and paid it off in 6 mo. The last time I turned the dishwasher on it started flashing and did not work, and then turned completely shut off, never to turn on again. I am not on week 7 -without a working dishwasher, I have spent countless hours calling fisher Paykel, at first they sent a repairman out asap, only because they tried to say it would take 1 week, I said that was unacceptable - he came the next day, only to tell me that he needed a part, came back 1 week later. My husband called me and told me the dishwasher could not be fixed and that it would need to be replaced. One week went by, I called the customer service number, on hold for 40 minutes. I was told the new dishwasher request had been denied.

Took months to get appliances and now it is taking months to fix my 5 year old dishwasher. Paid over $2200. A dishwasher this expensive should last longer than 5 years when it is kept well by owners. Both drawers don't work even though only one is broken. Their "suggested" repair guy said that the circuit boards used to be separate now there is one for both machines, so if one goes, they both go. Neither he nor I were impressed. After 2 months of waiting for part I called to complain and after an hour on hold was put through to customer service, who were supposed to call me back. I did receive a call that day, but could not hear person, I told them and asked them to call back. You guessed it! Have not heard back from this crappy company.

I never post. DON’T BUY A Fisher & Paykel FREEZER! Way too expensive for the freezer to produce 8 ice cubes per 45 minutes. I can’t imagine this product is still on the market. Had service rep out and our ice maker is fine! This freezer is awful. I’d never buy this brand again.

This is my second Fisher & Paykel dishwasher. It has not been stellar. The dishwasher has broken for the third time in four years. The response from Fisher & Paykel has equaled my dishwasher experience. Four calls to get a response. They only offered to pay for parts and labor when parts were replaced the last 2 times. I believe a third breakdown in four years deserves a new dishwasher and no payment for service call. Very disappointed.

18 YO oven has a broken door hinge, which we had repaired almost five years ago. It is broken again. Part is now discontinued. Oven was several thousand dollars. F&P includes being sustainably minded in its brand vision. Their online chat was full for days, through Messenger they have said oven has served good time. I agree it's an older appliance, but their response was a giant turn-off. The first appliance repair person said the hinge is a known problem. Discontinuing production of a part that's a known problem is not being sustainably-minded.

In 2019 we purchased a kitchen full of appliances; Cook Top, Over, Microwave, two drawer dishwasher, and large bottom draw with two top doors refrigerator/freezer. Quality issues: Microwave cover/front panel is cheap, loose, and I had to do some customization to get it to quit falling off. We like the two-drawer dishwasher, but found it constantly needs adjustments to keep the lower drawer from dragging on the floor, and almost always have to run a max clean setting or re-wash when drawers are full. Over so far is great. Cooktop is great, but the nobs squeak now after just 8 months of use. The refrigerator is our biggest issue… constantly makes excessive motor/fan noise, door/drawer trim constantly falls off, or jams up… Doors don’t align well, and don’t stay aligned.

I love my Fisher Paykel dishwasher. This is actually my 2nd one. For many years I had one in my previous home and loved it. It was one item I hated to leave when we decided to sell our large home and downsize to a smaller home. We were fortunate that our new home had the same 2 drawer dishwasher and I am still loving it. The benefit of being able to use only one drawer or both is a great benefit. The extra benefit is that it delivers a superior cleaning every time.

We purchased a Fisher Paykel custom designed refrigerator 3 years ago. We were leery of buying a $4,000 refrigerator for the same reasons people are advised not to buy a Jaguar - frequent problems, expensive parts and service. Well, we bought it because it could be built to fit in the design of our new kitchen. Two days ago, we noticed a pool of water had begun to make it's way across the floor. We called and were told the next available service appointment was February 8th, 19 days away.

I got the drawer dishwasher with the F and P package. So I got rid of my Thermidorian dishwasher. The Fisher and Paykel dishwasher has been broken for the majority of the time I have owned it. I have had service people, sent emails and photos and called the customer service many times. Yet still I sit in a remodeled kitchen with a bum dishwasher. Been nothing but a headache. Very disappointed. Wishing now that I had gone with Kitchen Aid! Please learn from my mistake!

I purchased a Fisher Paykel built in oven model OB60SD10PX1 6 weeks ago. I spelt something on the bottom of the oven. So I started the self cleaning function. The oven over heated during this function and burnt out the motherboard safety switch and door lock. I called F&P. Their customer service representative was given a contract number for a service agent. Waited 10 days for someone to come out to have a look at the oven. Technician replaced the door lock and motherboard but the safety switch is out of stock, and will be another 2to 3 weeks delay. I have done some research on the faulty F216 - and it seems that this is a known fault with this oven. If this is the case shouldn't this oven be recalled? As I have only had this oven for 6 weeks with a known fault you would think that I would be entitled to a refund/store credit.

During a full kitchen renovation we needed a fridge of unusual dimensions. Fisher & Paykel had one that would fit and so we decided for aesthetics we would purchase the same brand for the induction range. It’s an expensive decision that we came to regret. Within a few months, we realized the oven wasn’t achieving the temperature it was set at and constantly ran up to 30F below the temp showing on the display. After the second call, maybe the third, we were told that we’d have to learn to mentally calculate what temperature to set the oven to depending on what we were cooking. $5000 for an oven that was less predictable than a much less expensive unit.

This 2020 model 9kg heat pump dryer simply will not dry sheets. It tangles them in a ball, "dries" them for 2 hours and they remain damp. Even if you run successful cycles, they continually tangle and take many cycles to dry (and I taking just 2 sheets - not heaps). Towels are also very slow - several hours, but they do eventually get there. To do your washing takes a whole day with the endless problems - untangling sheets and re-running the cycle. Plus there is zero customer support. *If* you can get through, you get some poor chap who doesn't speak English well and he cannot help you. Hopeless. I have been a loyal F&P customer for 30+ years but will never buy another appliance from them. I assume that since Haier have acquired a controlling interest, but have also stated that they want the Haier brand to be the premium brand, that they are deliberately letting the F&P brand go in to decline.

Going strong for 15 years. Lights blink to advise a problem. Count number of blinks, look it up and problem solved. In 15 years only one issue. A sock got stuck in the tubing. Detailed instructions showed how to remove it. Automatic load adjustment & water level sensor.

I love the quietness of the machine. It washes well. The problem I have is that it is hard to get it warranted. It is not a common brand. I love the stainless steel drum and the different settings help me select the exact setting to use.

This Machine is reliable, but mine tangles sheets, it has good features, but problem when Tangles sheets, has good cycles on water, has extra cycle for really dirty clothes, I have always had this brand of washing machine, only problem I have had in 8 years is to change water hoses at back of machine, I wash daily has been okay for me.

One feature is that I can choose a fast wash or a full water wash and that I can choose a soak or not to soak. I can wash and rinse in all hot or warm or cold. Also, the was is in an open drum with no center agitator. It's less hard on clothes.

Fisher-Paykel washer, replaced the pump twice. Works great after more than 10 years. Price has gone up, I would look to other brands for a replacement though. This washer is easy to repair and very reliable. I have replaced the agitator once, about $100, did it myself. The design lends itself to easy repair by the owner. I would recommend the deep clean cycle with washing soda at least once per month for optimally clean clothes. Just program the clean cycle, dump in the washing soda and turn it on.

I’m 52 years of age. I've just purchased my 3rd Fisher Paykel machine and I left home at 21. This brand has never let me down. Large loads, small loads..my family and extended families. 100% Fisher and Paykel.

So I've read a lot of negative reviews about FP. I have been using it since a 6000 sqft project build I did almost 10 years ago using a dual drawer dishwasher. THIS IS THE ONLY DISHWASHER I'LL EVER BUY. A 2 drawer dishwasher is very civilized... 2 completely independent running drawers that clean very well. Next renovation in a $2M condo I put in same dishwasher and a FP Washer and Ventless Dryer. I could not be happier. Never any service problems, cosmetically beautiful, and nice ergonomics. Don't overload it.

I purchased a Fisher & Paykel fridge because I wanted a stainless steel fridge with bottom freezer. I have a limited space for the fridge and this was the only unit I found that would fit... I really didn't want to spend $2K on a fridge but I didn’t have much choice if I wanted a bottom freezer compartment. The original unit had a condenser issue and it whined all the time in a hi frequency. They replaced the unit after a few weeks. That was about 4 years ago.

Drawer dishwasher double works very good. Holds a lot for it size. Very reliable. Working non stop for 11 years without any problem. Very efficient and economical. Very quiet you wouldn’t know it’s working.

Looks great - love the look in the kitchen. Washes the dishes ok but have to make sure nothing blocks the washing arm which is sometimes hard to know until you open the door at the end of the cycle. Biggest complaint is that the machine is SO loud. I am so disappointed that I purchased the unit and would love to replace with a quieter model.

Two drawer unit, quality looking stainless steel & incredible amount of room! No problems, but service techs have told me the unit is a dish sanitizer & not to allow any food particles or it will plug up. Very expensive unit.

Bought refrigerator, from beginning problems with door. Eventually, after a year plus of attempted repairs, company replaced door. Then, after year, replacement door failed as well. But company said that 2-year warranty ran from original purchase, and we were around 26 months from original purchase, so even though company replaced defective door with another defective door, they refused to do anything. When it works it is great, but company does not stand behind products when there is a problem.

Awful. We purchased a 1 year old house with Fisher and Paykel appliances installed. Within 6 months, the oven ($5000 oven/range) broke. The WORST customer service. Liars. And no solution after 3 months.

Hello. I purchased a Fisher and Paykel Heat Pump Dryer approx 6 months ago, from day 1 I've had nothing but issues. The lint filter light and alarm constantly goes off, the condenser tank full light and alarm goes off constantly even though it gets drained straight into the laundry trough. The bedding ends up in complete knots each time so they never dry. The bedding takes over 3 hours to dry due to the constant knots and you have to keep taking it out and unknot it all which due to me having a spinal fusion is extremely difficult.

I have had the engineer in 5 times and the dishwasher is only a year old. From day one it was not washing properly and was told by a number of engineers that it was the powder, then was told the dishwasher tablet's formula had been changed. Was also told to put the tablets down the side of the draw. They tried to change the settings 3 times and it still don’t wash properly. My grandchildren have been in hospital with bad stomachs and we have put it down to the substandard dishwasher. We were told they would replace it and had a call from them but they have never come to replace it. I have called them at least 20 times and emailed with no outcome. My next step is to arrange a solicitor to get my money back.

I bought two appliances from Fisher Paykel - a double wall oven, $4K, and a range top $2K. I had decided to buy another brand, but was told in the store, that Fisher Paykel was offering a $600 rebate, for buying two appliances. A wall oven, Plus a cook top, or washer, etc. So I bit that carrot, and paid more for the Fisher Paykel, than I would have for the Kitchen Aid or the Wolf cooktop.

I had to book for a service to my dishwasher. Booked online, confirmed appointment, technician never showed up. Called their 800 number and have been called back from Queensland (Australia). Still don't have another appointment, it is a complete waste of time. Never again with them.

I have purchased 30,000 dollars of there appliances and they are all in the garbage after 6 years and I have called over 50 times in the last 6 months about my dishwasher and they tell me a regional manager will email me back or call in which the have not.. Finally they gave me an offer to buy a new one at 20 dollars off. They must be kidding so there's nothing they can do for me. They said take it or leave it so I'm begging people not to buy their products because they won't help you when they break. I'm trying to save you a headache.

We have an F&P double dish draw. The top draw started to have an error message mid wash - U6. The bottom draw worked perfectly. It took 2 weeks to get a service appointment after being cut off on the phone twice. They came this morning and replaced a water valve but confirmed the bottom draw was in perfect working order. $180 later, valve replaced and told all good. Load the dish draw tonight after dinner and go to turn on. No power to either draw. I think the service tech must have turned off at the power point. No it is on. We connect to another power source. Still no power. I call F and P after hours number. Eventually a very unhelpful and non caring Leah tells me the earliest appointment to attend is Monday next week.

The fridge (no ice or water) has been fine, in fact we bought another Fisher Paykel. But we bought the second one with a side handle. The handle on our first fridge kept breaking off. The technician said the magnets were too strong. You may want to check the pressure it takes to open the door because you can take out some magnets. It costs about $150-$170 Cdn to replace (parts and labour past warranty period). Here are the two old handles of our old fridge which is now in the basement. We are on our third handle and I open it by pulling on the top of the door.

As the technician was packing up to leave, after his or another's fourth visit in 6 weeks, I asked where his suitcase was. "Suitcase"? "Yes", I said. "You might as well stay here because when this oven goes out within a week or so, as before, you will be here ready to fix it." We rarely cook or use the oven but mystery of mysteries when the first part went out then there was a second and a third part strangely out of order. All within a very short period of time. One replacement part never did work. Bad enough waiting on hold for the New Zealand customer service department and being told there was no record of past service calls. Don't bother trying to explain or negotiate a free service call or part replacement cause it ain't gonna happen. NOT A HAPPY EXPERIENCE.

I love this fridge, very sleek design, bought it for the quality and light stainless steel look. However, the original door had a dent in it and that is where it all started. It took 4 months for the service centre to replace it, only to be a different quality stainless, visibly darker shade/lower quality stainless (rough to the touch) than the original. Now I have a brand new kitchen with a horribly looking fridge. Almost a year later, I have to constantly follow up with FP customer service, who promised me a call back which never happens. This is how you ruin a perfectly great brand by horrible customer service.

I have been trying for 6 months now to get the correct part for my 2 year gas range, the oven igniter does not work. I have been sent the wrong part 4 times and in my last discussion with their service department (3 weeks ago) I was told they do not make the replacement part I require. I asked them if they are going to provide me with a new replacement range. They said they would get back to me and to date I have heard nothing even though they promised to get back to me the next day. I have sent numerous emails following up and they are ignored. I am now taking them to small claims court to settle the matter. I WOULD NOT RECOMMEND ANYONE BUYS a FISHER PAYKEL PRODUCT. High prices, poor quality and poor service.

We owned this product and is SUCKED. Always breaking down. Only Fisher Paykel can service it and the are outrageously expensive. Most recently we had a tech spend almost a month trying to fix our dishwasher. He was finally successful and we paid almost $400 in parts and labor. 3 weeks later it stopped working again. Fisher and Paykel support team including Matthew ** the service manager (who took a week to get back to me) said they cannot refund because the parts were already installed. DO NOT BUY ANYTHING FROM FISHER AND PAYKEL!

We purchased this fridge about six months ago and we are extremely disappointed with the quality on this product. The Stainless steel is so thin on it that when you actually close the door by hand if you don't use the handles if your ring or anything touches it it scratches and puts a dent in it right away. Stay far from this product and if you're in Canada stay away from Trail appliances in Edmond's Fine Appliances. They said all this is normal. If you have kids definitely stay away from this. This is not the the same Fisher Paykel that was an Australian company, it now owned by Haier Group out of China. Quality is the worst ever.

I have been meaning to write this review to ward people away from Fisher & Paykel ovens (we have a range with an oven underneath, gas). First, they are dangerous. If not blowing up your home is important to you, purchase any other oven. One built by your child may be safer. We had their own representatives into our house over 5 times during the first year of purchase. On one occasion they left a gas leak and then had to rush back to repair it. They would not purchase it back but worse, they wouldn't give us a new oven. The flame routinely goes out in the oven, so something will be baking and all of a sudden, it is not. This creates a new type of cooking anxiety I never imagined. Can't thank you enough F&P!

The refrigerator is noisy, the doors keep breaking, the stainless steel scratches and bumps very easily. Same with the ice machine, broke within a short period. Not impressed with this refrigerator.

Purchased this dryer ($649) in March 2018. The circuit board crashed within the first month. 9 months later I had to have it repaired because small pieces of laundry & the dryer sheet kept getting caught inside the drum, which resulted in tightly twisted clothing stuck to the inside of the drum. I am now awaiting my second circuit board as the dryer malfunctioned again. I had to open the door to the dryer to get it to stop running because none of the controls would work. This is clearly a fire hazard! The appliance store has been great about dealing with these issues but with 3 repairs in less than 19 months, I will never again buy this brand!

I surprised my wife with a brand-new Fisher Paykel double-drawer dishwasher because I got tired of cleaning and servicing her old one. They are not inexpensive. Within one month, the start button receded into the chassis. The service person found that the lighted collar around the start button was made of cheap plastic and had simply broken making the machine inoperable. I would think for the amount of money that durn machine cost, they could afford to at least make the plastic parts durable enough to last more than a month.

I purchased a Fisher Paykel dryer in January of 2016. The dryer's commuter board failed in April of 2019. I had to pay for this repair ($300.00). It is August of 2019 and the dryer has failed again. Now I am concerned that the matching washing machine will fail. I would never recommend this product. They used to be a quality line now they are junk!!! DO NOT BUY!!!

I had purchased a 6 burner range with DCS brand. The hinges have failed over the years so thought I would replace them. There are many places to buy the parts but thought I would go right to the source. I ordered parts and was assured delivery within 5-7 days. After 2-1/2 weeks I called them. They have no proof of the order. I sent them the confirmation that they sent me showing order number, price, and charged credit card. I sent that back to them and that was not enough proof. I had to go track down and submit proof from my credit card statement that I was in fact charged. I sent that to them and still have not heard anything back. I will give it one more day and then I will fight it with credit card company. I really rely on customer service especially when purchasing something as expensive as this range was. This will be the last time I ever order any appliance with a brand name affiliated with this group. Very disappointed customer!!

I have waited 5 weeks for a tech to repair my gas cook top and have been given the run around with the customer "service " team all this time. Firstly, they gave me the phone number of a tech to ring and organise the repair of this warranty claim myself. He was not very helpful at all and after days of correspondence he told me that he doesn't service my suburb.

I will never buy another one. The top drawer failed and the engineer was unable to repair the dishwasher. It is very expensive compared to other dishwashers on the market and it has a short life. It is very difficult to find someone who can fix it.

We've had a horrible experience with the Active Smart Fridge (freezer on bottom). It stopped working after approx 1.5 years so we called Fisher Paykal who informed us that the next technician available was a week (or more) away. They gave a list of other service centers that repair FP and I contacted one who had a sooner appointment. Tech came and said they needed to order parts. 10 days later tech comes back with parts and says that they need other parts because there's a different issue. Totally incompetent.

I was separating the grounds and neutrals on my service panel when I got shocked by one of the ground wires. I traced the ground to the incoming cable and found the breaker that fed it. I turned the breaker off and looked for the outlet that has dead. It turned out to be the washer outlet. I then made a two wire cable to test the ground. I have pictures of the test procedure. I have owned three Fisher Paykel washers over the past 10 years and have them still. I then tested all three and found all to have this VAC on the ground. I have some pictures to verify the serial numbers and test on each.

We bought a Fisher Paykel washer/dryer set in 2009 for our new house. The dryer model number is DE27CW1. We had a six year warranty and used one call for the washer. In 2019 the dryer would fail to dry clothes. We cleaned the vent pathway and lint buildup in the front of the unit, pressed reset and we were good to go until a load of towels didn’t dry and nothing after that. Removed the front panel, pressed reset again and my husband noted that the heating element was red hot even though the unit wasn’t drying. After receiving an incorrect part from Sears Direct we decided to be grateful we didn’t have a fire and purchased a Miele set. We have pictures of the red hot heating element. There is information on the web about a lawsuit by a family in Washington State who had a fire with their Fisher Paykel dryer. Why wasn’t the Fisher Paykel dryer recalled?

Our Fisher & Paykel Induction stove/Electric Range is apparently a dud. It is less than 3 years old and so you would not think these sorts of things would happen. The oven began shutting itself off, during its use, for no apparent reason. Sometimes it would shut off within seconds, other times during a cycle and so there would not be any warning, I would just come around the corner and see the light flashing and know that it had shut itself off. F&P suggested I contact the nearest authorized service tech. I had to explain, to 3 different people, (even sent a map) that the person they were recommending was a 10 hour drive, with a 2 hour ferry ride.

Fisher Paykel is the only dishwasher that provides a double draw and this is the only reason it’s still on the market. You will be changing a motor/rotor every 18 months. The cost of the motor is 100.00 dollars and installation is 290.00. Fisher Paykel will recommend Dial An Appliance if you live in Brooklyn or Queens. They take 250.00 to put the motor in and it’s a 10 min job, but you’ll have no choice. I loved the double draw so within a 10 year period I had to buy and fix 3 dishwashers. Finally said, "No more.." I just purchased a KitchenAid and hope to have it longer. If you purchase this dishwasher your first repair will be within the first year. Guaranteed!

My F&P oven was new when I purchased my apartment in 2017. A year later, I experienced problems with the interior lights and the glass ceiling that protected the roasting elements. F&P directed me to their authorized repair company in South Florida, Appliance Service Group, Inc. of Pembroke Pines, FL. I paid them over $800 in advance on Feb. 1, 2019 (they told me that the warranty was for only 1 year, when it is 2 years but F&P finally agreed to honor the warranty after I contacted them).

Bought a dishwasher and two weeks in it does not wash. Service came twice. Did not fix problem. These appliances are expensive but they are lemons. Will not recommended this make to anyone. REAL GARBAGE.

I have a 10 year old 48” range, priced at approx 8k+. About two years ago, I had to replace all of the interior shelves, at my cost, because they had rusted so badly they would no longer pull out. This year, all of the plastic on the front knobs have puckered and bubbled off, presumably from the heat of the door being opened when the range is on. Customer service has basically said "oh well," and has refused to replace the knobs. After replacing all the shelving I certainly won’t pay for new knobs too. The customer service in New Zealand is certainly not what we are used to in the U.S. For the price of this range, they should stand behind their products unconditionally. As I told them, I have had KitchenAid ranges last longer with no problems. So, bottom line, if you are looking for a range with all the bells and whistles, be sure to go for a U.S. company! Oh, and the range has never kept accurate temperatures to boot!

I purchased my DCS in 2004. Over the years I had to replace several parts - okay, I accept that high cost of owning a commercials style appliance. February 2019: I began to notice an issue with the oven sensor. I called my service rep who immediately came to check. He indicated that I should get a new oven sensor - if the part is available. Hmmm... Two days later the tech informed me that they were not able to get the part, that I could try to call Fisher Paykel direct.

You can feel comfortable setting the temperature, spin cycle, etc. according to the booklet that comes with it and you have TONS of sensors that determine if anything unusual is being laundered. If so, the units automatically reset to take care of things. Both the washer & dryer open on top. These are manufactured in Sweden. While a little pricey, they last without any service calls for a very long time and are extremely reliable. The dryer filter is super easy to remove and clean, so it’s no trouble to clean after each load.

I wanted to take the bins out of my freezer to clean them and get rid of some ice buildup and I can see no way to get them out. There's no instructions in the user's manual and customer service was unable to tell me how so they emailed me a video that was supposed to show me how to do it but the video was 6 years old and the freezer compartment didn't look anything like what I have now. We've only had ours about a year-and-a-half and it is still under warranty. I emailed them back to let them know and they never responded to my email, and I even sent pictures of what mine looks like, so I called again and I was told that I would have to have a service rep come out to remove the bins and if he found there was no manufacturer defect they would charge me $95!!

I have owned this washer for over 16 years. It has never needed servicing. I love how it automatically senses the size of the wash load and adjusts water usage accordingly. I only recently purchased a replacement agitator due to a broken fin. My clothes are clean and the machine is reliable.

I bought my appliances in 2011 and to say the least they were very expensive. I did a complete remodel of my kitchen and my contractor told me that F&P/DCS were good. So I bought 2 ovens and a professional cooktop. Basically every appliance I bought started to have problems at about the same time (Planned Obsolescence) and all I can say if 1 of these appliances have a problem you cannot fix them because of the terrible engineering. I also have to say that no contractor knows how to fix them. They have a very limited number of contractors across the US and they do not train any of them.

I lost my home to a hurricane and decided to rethink refrigeration and dishwashers due to space. The appliance companies that my builder uses carries this brand but mentioned not many people have ordered them so they had no feedback. Searching the web, I found few brands that had “drawers” for refrigerators or dishwashers. So I ordered two drawer dishwashers and one integrated cool drawer from this company. Granted I have had them installed a month so I have had no product issues yet. But the integrated cool drawer indicated in the installation guide that there was a “false” panel for the bottom chassis of the unit (otherwise the bottom portion of the unit was exposes the compressor unit). The stainless steel drawer door was wonderful but then you see the compressor. My builder thought there should of been a stainless steel cover for the compressor. Me too.

First, the door handle loosened within a year. Had to be replaced. THEN RIGHT AFTER THE WARRANTY EXPIRES, the entire internal system fails (does not get cold). Took three repair person visits to figure this out. two weeks later, I'm told they have to order parts which will take 2 or 3 more weeks. So...a MONTH WITHOUT A REFRIGERATOR. It looks nice and fit, but it is pure garbage. The icemaker only works intermittently as well. STAY AWAY FROM FISHER PAYKEL.

Do not purchase the double draw Dishlex. We bought this product 2 years ago here in Brisbane and all I have had is trouble with it breaking down. The arm comes off repeatedly it makes weird noises. When it was under warranty I had the service guy out here every few months because it was always breaking down. Now it’s past the 2-year warranty and it's completely stuffed. I am so annoyed because we paid top dollar for this product and I am not getting it fixed. I would rather buy a more reliable cheaper product that WORKS!

My Fisher & Paykel dual fuel (gas top/electric oven) is by far the worst appliance I have ever purchased. From day one after the installation, the oven wouldn't work properly because of, what I later learned, is a PLASTIC lock which came broken. Without this lock, the sensor believes that the oven door is open and the oven won't work correctly. According to the technician, this lock breaks frequently, and he mentions he doesn't understand why a piece so important is made of plastic.

Do not purchase these products. The warranty is deceiving and does not cover parts if something does go wrong. Nothing on the stove is built to last. To get a simple knob replacement I have to have two repairmen come to do a 6 hour job and saw the whole top of the steel stove off. Customer Service told me I was lucky that the stove lasted one whole year. It cost $3k.

I made a toll call 4 times before getting a proper explanation and the word MISTAKE was never mentioned during this conversation on their part for charging me twice. I also spoke to three people who knew about this terrible mistake and yet failed to acknowledge. I will definitely not be dealing with this company in the near future.

Every white towel we washed, including high quality ones purchased this year, has developed holes. To be sure that we weren’t adding too much bleach, we have only filled the bleach dispenser half full and diluted it with water to the fill mark. We are about to throw this washer out and get a different one. Another thing we don’t like is that you can’t fill the tub with enough water to just soak things.

Washsmart 8.5 kg. If you pause the wash in the deep rinse cycle so you can add fabric softener it will drain the water. If you use the fabric softener dispenser, the softener is dispensed during the spray rinse. The lid lock activates during the deep rinse cycle, the reason I was told was because a child drowned in the w/machine. BTW the lid lock does not activate during the wash cycle. I hate this machine, I am 64yo and this was to be my last investment in the washer dept. I am going to see if I can get this thing re-programmed! Totally useless. Had the Smartdrive7.2. $800 down the drain.

Purchased the 2 drawer Fisher Paykel dishwasher 3 years ago. It does a HORRIBLE job cleaning dishes and customer service is no help. DO NOT PURCHASE THIS DISHWASHER - we also have a Bosch which is AMAZING!

Purchased a Fisher Paykel dryer in Feb 2013. Six months ago we started getting grease marks on our clothes. I contacted Fisher Paykel and after MANY calls (when they did return my calls), they concluded that I needed to turn the reversible drum off as that was causing issues on these units. I did so, and continued to have the same issues. After going back and forth, Fisher Paykel said there was nothing more they could do. They didn't even send out one of their techs to look at it. So, $700 later and using the dryer for 2 1/2 years, I'm out! I WILL NEVER EVER PURCHASE ANYTHING FROM FISHER PAYKEL AGAIN!! SHAME ON YOU!!

I have a bottom mount freezer drawer that cannot open but a few inches. Getting through to customer service has been fraught with games of long hold times, getting disconnected when I ask for a supervisor or info on my repair. As I am in the United States, there is no local customer service. All calls are routed to New Zealand. Emails are ignored. My call records get "lost". Nothing on the "record" anymore. "We have no log of your inquiry." Calls to their authorized local repair company go unanswered. A second local company warned me that it would a long time until it can get fixed because they too cannot get through to F&P or their techs or get a hold of the parts. Complete frustration.

We have the drawer version of the dishwasher and I am unimpressed with the performance. I have experimented with different dishwasher soaps, loading methods, rinse/wash cycles but I simply cannot get my dishes clean. I have had an ancient dishwasher previously with no issues; switched to this brand and it leaves food particles on dishes, cloudiness on my glasses and grease sitting in the bottom of the unit. I wash the dishes off before putting them in, but no improvement. The wash cycle also takes over 2 hrs which is impractical for the smaller apartment unit that is designed to run frequently with small loads.

I have a Fisher Paykel dryer that needs repair. Called Fisher Paykel to find an authorized service tech. Turns out the nearest repair tech is 3 hours away. Before you buy this brand make sure they have a repair tech in your area. Useless appliance if you can't get it repaired.

I called a couple of technician to let them know, all had been advise me it is not worth, change it.

I have finally purchased a different brand of range and the never-functioning, Fisher Paykel 36" dual oven range will be hauled out of here. I have replaced the entire ignition system in this range, three times. These units are not cheap and that you cannot get the larger oven to turn on, and stay on, it's ridiculous. I gave up on trying to use the large oven, when, after multiple repairs, it went off, mid-way while roasting a seven rib prime rib. Christmas dinner was very late that year.

My dishwasher broke today and I called for service. They had the audacity to give me a date for July 18th. What kind of customer service is that. I would recommend stay away from buying as service sucks once you buy their product and not many people service their products. Buyer Beware.

No contact with Fisher and Paykel happens without our initiating it. When our dishwasher broke, to book the service visit online we had to allow a 6 hour window for him/her to arrive. When he did come and determined what was needed i.e. parts and a second visit at no time did F&P update us. So after 2 weeks we made contact again and since then it has been impossible to get through. I cannot contact the service person directly, have to go through the customer service who do not answer the phone, cut you off and just respond to computer prompts. All they can do is rebook visits. The dishwasher is less than a year old and needs a new motor. We are not heavy users of it. I wish we could use the local service people and not have to rely on F and P ever again. They cannot cope.

I have owned a F&P double dishwasher for 7 years. Approximately 6 months ago, the machine began to leak on the top level and the dishes were not clean on the bottom. I looked on the F&P website and found the information for several nearby repairmen. I contacted the first person and he came to check the machine. He charged $80 to look at it & stated that he needed to order a part. We called him several times in the next few weeks, but he said the part was not in. After a few more calls, we gave up and called a 2nd repair from the list. Unfortunately, we had the same experience (and paying $143) - after calling 3 or 4 times, the repairman never returned our call.

Looking at other reviews, my oven was discontinued. The last service man that came out said they don't make the part anymore. If did find it would take months. Why didn't Fisher Paykel say something to me. I been working with one oven & cannot clean it since before christmas. I love baking. That's why I bought a double oven. This oven has had at least 78 times service people. Money! More money. The worst product I ever purchased.

Fisher Paykel DCS Counter Depth Refrigerator - I am absolutely BEYOND frustrated with this brand! Since last October I have had no less than eight, EIGHT, service calls to sort out why my ice maker drops ice cubes into the receptacle below that are freeze together. The ice that comes out of the cube tray is not frozen fully...therefore it becomes a big lump in my freezer. In order to get ice, we have to stab at it with a big knife. NOT SAFE to say the least. I have had two repair companies come to the house. They've called FP techs while at my house to go over the issue. The tech's advice this last time was to adjust the temperature. (Or to tell me I don't close the freezer door...sorry on that one...it ain’t the problem or I would have had this issue all along.) I also don't overload my refrigerator or freezer door.

I called Fisher Paykel to clarify range installation clearances. The first time I called, after waiting at least 20 minutes on hold, I talked briefly to someone who couldn't answer my question so he forwarded the call to a technician. After waiting another ten minutes, the technician hung up on me. The second time I called, I again had to wait at least 20 minutes. The person I spoke with that time said he would get answers & call me back. He never did.

2 yr old Fisher Paykel Dryer - We purchased a Fisher Paykel Washer many years ago that worked great and never needed repair. When we downsized we sold it with our home. We purchased a new FP washer and dryer when we moved to our Condo. Our new dryer stopped working on December 28, 2017. Electronic Motherboard burned out. Was only several months out of warranty. I was told when I called FP Customer Care that because it was only a few months out of Warranty they might refund the service charge (I think this kind of thing must happen often and they want to keep their customers happy). I went to FP Website which works well to locate qualified local service companies. They scheduled me within a week. Aside from being annoyed at the inconvenience of not having the use of my dryer over holidays, things went well in the beginning.

The worst I ever had! If you need to deal with F&P at Botany, 78 Springs Road RUN!! To replace the faulty draws I have to take 4 days off work!! After waiting the whole day it for delivery, it was delivered 4:45 pm and left downstairs cause the delivery company, (which it seems to be separate to company that installs - very efficient) didn't know it needs to go to the 2nd floor (and no one asked - great communication NOT).

Would never advise buying F & P anything. I've had my fridge for 14 months and it stopped working. Gas leaking. They won't replace only repair. Service is diabolically terrible. Never return calls etc. Gave me a interim fridge while mine is repaired. The seal is falling off. It won't close and thus useless. Never had such appalling service from a company ever. Avoid this brand at all costs.

Received refund. Situation was still handled very horribly and refund came months after the “3 business days” I was told it would take. Not changing rating and would never support this company.

Purchased appliances (Dishwasher/Clothes Washer/Dryer) 8 years ago. Dishwasher still works well (fingers crossed) but both Clothes Washer & Dryer cratered in the last few months. Heating element and bearing both wore out in the dryer (600 C$ to repair) and the transmission broke down in the washer replacement part for our model no longer available so will have to get a new washer (won't be a Fisher Paykel). Previously had domestic appliances for 25 years which worked equally as well without requiring so much as a service call. No more Fisher Paykel for me.

Bought Fisher Paykel fridge freezer. It's just over 3 years old. Noticed the inside liner is cracking. Phoned F&P. They admit there is a fault and can't be repaired but all they want to do is sell me a new one at staff rates. I feel this is not satisfactory.

ERIC ** did some warranty work on my refrigerator. He was on time and explained what he was going to be doing. He cover his feet and was very careful to cover the area he was working in and was very clean. He was polite, neat and efficient. He did a wonderful job of getting everything done right the first time and we were delighted. Obviously knew his job and very customer satisfaction oriented. I would certainly recommend your company and him to all my friends or anybody looking for service.

The motherboard on the less than 1 year old Fisher & Paykel dryer went out and someone is lying. I called F & P's 888 number and was told they have the parts but I have to go through the retailer where I purchased the dryer. Sounded fishy since the retailer told me that the motherboards are on back order. F & P won't send me a new part. I called the retailer back and was told the F & P won't release the part until Feb. 20th. That's CRAP. I don't want to wait 3 more weeks till the parts come in. The retailer told me he has several other customers waiting. How many people are waiting on this part and how many parts are going to be released on Feb. 20th. The closest laundromat is 6 miles away.

This product saved my back because it is 2 drawers and high up. You can use both or just one of the drawers. Great organization racks as well all adjustable. Love it. My 2nd one.

Double drawer dishwasher. We got 2 same sizes: mistake. Should have gotten 1 large drawer, 1 smaller, to accommodate larger items. Needs to be kept clean, filter checked, washed out. Many negative reviews, but these folks did not take care of their units properly. No problems in 2 years, easy loading & emptying, looks great, works fine, cleans pretty well.

I bought a 2 door fridge with a freezer 3 months ago. My horror this morning was extreme when I found the ice was melting. I rang Fisher Paykel service for an urgent repair and was told the earliest they could come out was in 8 days time. I asked if I could use a local repairer, and was told that would void my warranty. I said, "Surely you have an authorised service centre on the Sunshine Coast?" "Nope, sorry we don't." I said, "I had over $1,000 worth of goods in the fridge." "Sorry we cannot do anything about that." Best offer is I will be put on an urgent list. For heaven's sake, this is total garbage.

I have organised 3 appointments due to their incompetence at knocking on the door as they have left a note each time saying "sorry we have missed you." We had people home both times! We then had change go missing from when he was there. Coincidence? Maybe. It has been a month trying to organise it to be fixed and it still hasn't. Its a big job. The machine doesn't turn on and is unusable. It has gotten to the point of we need to use the dryer however have not been able to and require a full replacement if not dealt with immediately! I am very unsatisfied with this service!

This dishwasher has two separate sections, in other words it is two small dishwashers in one. Cleaning quality is very good; however, it is difficult to load the way the racks are positioned. But, I can get four wine glasses with stems to hang in a stable position in each washing section.

This dishwasher comes as two, drawer-sized units. We are empty nesters, and two small units are much more convenient than one large one. This is the second FP we have had. Original put to market way too early. Second generation has been reliable, cleans well, and is very convenient. Will buy a 3rd when this one breaks.

I have owned this miserable appliance for less than 3 years. Have had 3 fan motors replaced, and 1 ice maker since I bought it. Today the ice maker broke again, less than 1 year after it was last replace.

Fisher Paykel is horrible! I paid top dollar and I mean TOP dollar for Fisher and Paykel appliances. The dishwasher is noisy compared to Bosch, the cooktop on the range was defective TWICE and the range had to be replaced. I had a spill on Christmas day and it got between the glass on the oven door and there is no way to clean it. The microwave is no better than the Panasonic Genius if as good. (Not nearly the versatility) but so far the refrigerator seems OK. Stay away from this "Premium Product". You are throwing your money away!

We've ordered the part from Fisher&Paykel on 10/11/17 and received in a week, but it appeared to be faulty. Called them and explained the situation, they apologized and in a few days send another part, but charged us again?! Called them for the second time and asked why did they charge us for the faulty part. They promised refund and refused to email a return tag, saying it's not necessary. Today is 12/28/17, which is month and a half away from the promised refund and about 5 phone calls from our side with the reminders and lots of explanations. NO any refund received. Very irresponsible company with poor quality of parts and bad customer service.

It's the only brand that makes an all fridge 365 ltr stainless. We had the same brand and size, but white, for 20 yrs with no issues at all. Though with this new one they have taken away the butter conditioner (sad face).

I picked this refrigerator out in 2005. It uses 485 kWh per year. I got to choose which side of the door handle is on. Freezer on bottom. Supposedly if I have any problems with. I get a new one free.

I purchased a Fisher & Paykel CoolDrawer for my kitchen renovation. It was installed and never worked. You would think that Fisher & Paykel would be motivated to get the unit repaired or replaced, right? Not in my experience. After waiting a full week to hear back from them on their still pending decision, I am completely disgusted with their polite but ineffective and non-interest in their customer after they take the customer's money. Service arrived on MONDAY and stated that "Unit needs to be replaced, not repaired". Service uploaded that report to Fisher & Paykel. I called on Tuesday after failing to hear from Fisher & Paykel. Was told resolution is coming! No resolution. Called back Wednesday. Same BS. Called back Thursday. Same BS. At no time did Fisher & Paykel call me, send me an email or contact me in any manner. It is 2017 and that is NO WAY TO TREAT A CUSTOMER.

Quicksmart Washing Machine: Not only have I been very happy with the performance of the machine over the past 2 1/2 years, but tonight it stopped mid-wash with an 'Err 37'. A little bit of googling took me to the F&P youtube page, which showed me exactly how to drain the drum and fix the fault - a hairpin lodged in the pump impeller. No need to take it apart or call in a repair. Brilliant.

Fisher Paykel determined my 1 1/2 year old dishdrawer "NOT REPAIRABLE" and refused to help with the replacement, stating that they do not have any in stock and told me that I will have to wait for an unspecified length of time.

Before ordering, please check that the delivery company will be able to get the appliance in your kitchen. I ordered an American fridge freezer, but when it arrived they could not get it into my kitchen. The delivery boys were lovely and they said they could probably get it in, if the doors and drawer were removed, but they could not find a way to remove the drawer. I called Fisher and Paykel and they could not help either and suggested that I just took doorstep delivery and work the rest out for myself! Very disappointing, so to avoid disappointment yourselves, please check this out before you order. Incidentally, I live in a detached house with standard size openings.

I must be one of the few to have a positive experience with F&P. We purchased a washer/dryer set in 2003. We still have the dryer but are on our second GWL11 washer. The first one lasted 10 years. In that time it was subjected to hard water and a family of four. The pump is definitely the weak link, as I replaced at least two in that time. Also had to replace a water inlet valve. The new pumps come with a inline fuse to install on the harness to the controller to prevent it from getting ruined if the pump shorts out. None of the repairs were done in warranty. F&P washers are very easy to diagnose and repair so I have been able to do all my repairs. After too many large loads and 10 years of hard water the strut rods that keep the drum in balance wore out. I found a super clean GWL11 for $80 on CL to replace it. We now have a water softener so this machine stays cleaner and cleans more efficiently.

Bought the dryer because it was supposed to be highly rated. Bearings have gone out once (and replaced) and they are going out again. Takes forever to dry anything. Only one service provider on the area and it took them two tries to "fix" the bearings the first time. When I pointed out the lint wasn't collecting in the trap, he had no idea where it might be. I looked up the lint trap on YouTube to figure that out. Still doesn't collect lint (I have to disassemble the dryer to extract it). Maybe they make a good product but this has been a total piece of junk and I would not recommend.

I purchased a 2 drawer Fisher Paykel dishwasher approximately 1 1/2 years ago. My contractors correctly installed the dishwasher and from the beginning, there were large pools of water at the bottom of the top drawer. Five service calls later and a call to (I use the term hesitantly) FP's customer service department, my dishwasher was supposedly fixed. Each time the repairman came, he found something he thought was causing the issue. When I spoke to customer service, they told me my contractors did not install the dishwasher correctly. I had my contractors come back to ensure they installed it correctly (this was confirmed by the repairman). Customer service refused to do anything for me (this was after waiting on hold for 45 minutes).

I was excited to buy Fisher & Paykel machines. The washer is on its third lid as the plastic continues to crack. On the dryer I have replaced the plastic knob and the inside of the dryer is all cracked and peeling. I have had my water checked but these are the only appliances with a problem. Quality of plastic parts below zero. My Miele dishwasher is fine. I called F & P and the customer service rep suggested that I use harsh detergents, but I just use All detergent. No help. I will never buy another F & P product and I tell anyone who will listen of my bad experience.

Fisher and Paykel make good products. The reason why I had to finally contact their service department was because after 17 years of faithful service, early in May of this year our washing machine lid broke a hinge. So I contacted them, provided make, model and serial number and a description of the fault. On 31st May their serviceman came. He had no knowledge of the make, model and serial number or the fault, so had no parts with him to effect a repair, but nevertheless charged us $125 and said he would be back within the week. We haven't seen him since. Three weeks elapsed. I rang F & P's 24/7 line and asked politely what was going on. They said they had contacted their parts depot and they would get back to me within the week with an ETA for the lid and the serviceman. They did not do this.

Both ovens broke after self cleaning. I used one of the service providers on the website after calling quite a few which did not service Fisher Paykel. They came out numerous times with various parts and were only able to fix one. I tried other service providers but none service this brand. After months of back and forth with the service provider to settle on an amount since it wasn't able to be fixed and then Fisher Paykel, the best Fisher Paykel could offer was for me to buy a new oven at a discount of $3500. Fisher Paykel even admitted on the phone that they knew that self cleaning had this kind of results. I don't understand how they could expect me to spend that kind of money to replace an item they admit has defects. My advice is to stay far away from this company with no real customer service.

I had an issue with my Fisher & Paykel stove oven door not fully closing and providing a good tight seal. I initiated a service request under my warranty in the middle of May 2017. As of today... July 7, 2017, I have not had a service call initiated by the company. They sent me the repair parts but will not schedule a service call today. Talked to the region rep for the company numerous times on the phone only to leave me frustrated to no end. I have at this point given up on getting any satisfaction with this issue. "BUYER BEWARE!"

DO NOT ever buy a Fisher Paykel appliance. I have had a horrible experience with this company and their customer service trying to repair and cooktop starter. Weeks and weeks go by, you can't get the part and then can't get someone to come and install when the part finally comes in. The worst part is how they seriously don't care. I call every day and no one returns your calls. I have a family I need to be able to cook meals for them, they don't give a crap. NEVER buy their appliances and seriously if you are shopping for one tell the retailers not to carry them!!!

Very dissatisfied with Fisher Paykel. I bought 4 appliances from them totaling over 11,000 dollars. The dishwasher was missing parts and the refrigerator did not work. After 6 weeks of back and forth with the company giving me misinformation and every employee telling me different things to do and making me in charge of lining up appliance service with 4 days needed off of work that resulted in them not replacing a bad refrigerator but saying they would repair. The wheels were also broken with the services which ruined my floor and once they replace the refrigerator they will not guarantee. They do a typical customer service routine, but could care less about the actual customer. My next home would never have their appliances.

I had a Fisher Paykel technician booked to fix our dishwasher. Once again had to take half a day off work to ensure we don't miss the call. For the second time in a row I get a text message to say, "The technician is on their way and you can track their process," followed by an email 2 min later saying, "Technician called and no one was home." The customer service supposedly can't get in touch with the technician and next available appointment is not for another 2 weeks. Our dishwasher has now been broken down for more than 2 months. I would never buy Fisher Paykel product again.

I've had Fisher & Paykel AquaSmart Washing Machine Model Number WL26CW1 for approximately 7 years now and there has been big trouble. After the 2 year warranty expired it started to have problems. I contacted F&P and a repairman came out within a couple days. He determined that the washer needed a new circuit board (brain) which he would have to order. It took about 6 weeks to get the new brain and have it installed at a cost of almost $250 US.

We have a Fisher Paykel DW 60chpx1 dishwasher that broke down on February 10th. It took two weeks to come out. Then they didn't have the right part. Two weeks later they came out again and said it was unfixable. We were promised a replacement that would arrive March 23rd. Never came. Promised 11th April. Never came. Promised 28th April. Who knows. We are without a dishwasher now since February 10th. Just getting promises and lies. This is just not good enough.

I have a dishwasher which is over 20 years old. I paid $142 for technician to come out & he didn't have parts so no repair done on that day. Waited a couple of weeks for parts. Technician returned & broke insert handle while taking off this part. Technician told me as dishwasher was old, it fell to bits but I wouldn't have to pay for these extra parts. I then heard nothing from F&P re further repair, emailed twice, called twice & I finally got a response & was told that F&P had parts but I had to pay for part technician broke.

I am expressing my concern and frustration with Fisher Paykel. I lodged call on the 6/3/2017 as my Fisher Paykel washing machine MW513 was leaking. I did a number of tests to see where the water was coming from and it all directed back to the washing machine. When the washing machine was on high (with clothes in it), it would start leaking from the washing to rinse cycle onwards. (this was clarified to Fisher Paykel on my phone call). When they had initially sent someone out here there was a lot of mucking around and the technician was meant to come on Friday 10/3/2017, he ended going to the wrong place and cancelling my job, which then led to a series of mistakes on FP end. This led to a number of phone calls and a lot of time out from work to rectify their mistake.

I like the fact that my F&P washer has less parts as a whole, save water due to its sensor technology and efficiency. The best part is it rids of water very well at the spin cycle and save me time in drying. However, in eight years of using the washer, I have to replace two water pumps, and two lids, and now the lid is cracked again. The product might have less parts to be broken down, but the broken parts are always the same ones, do not show this is a product of good quality! About $600 of replacement parts and labors in eight years. Washer model: WA37T26G, serial# AEU777574.

DRH-48N patio heater had an igniter fail within 3 months of installation. We are a 30 year experienced HVAC service company. We contacted Fisher & Paykel customer service and they informed us that THEIR service provider would need to diagnose the problem. After no less than a dozen messages left with this service company, NOTHING has been done. Meanwhile the restaurant's patio has no heat. Customer service at Fisher & Paykel could care less. Their warranty is WORTHLESS because they never plan on returning your call or fixing ANYTHING.

I have recently purchased 3 Fisher Paykel appliances, Refrigerator (RF195AUUX1), 36" dual gas/electric stove and 2 drawer dishwasher totaling about $15K. The refrigerator's ice maker broke after 13 months. I called and was told that the warranty was only 1 year so I had to foot the bill myself. Only 3 months later the ice maker broke again. I called Fisher Paykel and asked that they cover the bill this time explaining my large purchase and my sense of poor quality in the ice maker if it breaks this often. I was denied without hesitation. No ability to talk to the person making the decision on not to cover it. Any reasonable company that values customer service would recognize the fact that I made a large purchase of products and that there may very likely be an issue with the ice maker and cover the expense.

After numerous phone calls hours on the line and a month I still haven't got my fridge fixed by Fisher & Paykel. The customer service is abysmal. Rude customer service officers. There is no complaints department and escalating your issue to a supervisor goes nowhere with no phone call ever answered. Do not buy products from Fisher & Paykel especially Haier fridges. They are just cheap and breakdown and you will never get them fixed because the customer service team does not care one bit. I even had a customer service representative call me dude on the phone and told me to calm down. Avoid at all cost.

It's efficient in its use of space, so its size is less than other make/models. I am happy with all aspects of the fridge - neat appearance, good proportions, plenty of freezer space, separate ice compartment, good veggie bin sizes, enough separate spaces to make finding things a lot easier.

I purchased an AquaSmart washer and AeroSmart dryer by Fisher Paykel about 8 years ago. Out of the box the dryer had issues with the lid rubbing the drum. I called for service from a list of repairmen given to me by FP. Not a single person EVER called me back despite repeated calls and messages. I guess this might have been my first clue that even the repair guys wanted nothing to do with these machines. Finally, my husband shimmed the lid with a screw and this seemed to take care of the issue. Recently a bearing went out and prior to that the heat sensor.

Just bought a new Fisher refrigerator 6 months ago. I looked for a review in Consumer Reports but didn't find one. Let me save you the time: Noisy piece of crap that has equal service backing. Let me describe the 24 hour noise combination: constant gurgling, constant whirring, constant groaning, constant grinding. Refrigerator shuts off 10 minutes in 24 hours while set on the warmest setting. Customer service? The positive side - they answer the phone. The negative - you will never get anything resolved. Call backs are nonexistent. DO NOT ACCEPT it when they say they will call back, they will not. This holds true with regional service reps. I could go on for pages of my nightmare but I have already wasted hours upon hours pursuing a fix with no results. This piece of crap is going to the curb, sick of it and can't take the noise any longer. I'm done.

Refrigerator model #E522BLX - I bought this fridge 4 years ago from SEARS Canada because my 35 year old never repaired Amana fridge suddenly broke down. I had a problem finding a fridge that would fit in the space built around the Amana and wasn't in a position to renovate the kitchen to accommodate a new fridge. I didn't know anything about the Fisher Paykel brand, and unfortunately, relied on the Sears appliance specialist's knowledge and honesty.

After saving for a few years we purchased a DCS duel fuel range model Rds366ss. The stove was $5695, the vented hood was another $1295 and the back panel and shelf kit was another $395. Since purchased, the oven would heat higher than the required temp and after several tech visits with no results, we decided to live with it, adjusting the temp as we cooked. Then after a couple of years I had to repair all six of the spark igniters. Now after nine years, the stove has quit working altogether and after another tech visit we were told the oven thermostat had failed and needed a new one, part#210766. Calling DCS customer care for a replacement we were told the part was no longer available and there were no replacement parts for it. After checking many websites we found that the part was indeed obsolete with no substitute parts that would work in its place.

Don't buy Fisher & Paykel products! Unlike GE and Whirlpool their products need repair from day one! I had 3 dryers delivered before we found one that worked. The latest dryer has been worked on several times with the lint trap mechanism being the culprit. When it goes out the dryer sounds like a slow moving locomotive. (I've been without a dryer for almost a month.) The company knows about the problem but refuses to do anything about it.

Consumers be warned. Do not waste your money on Fisher Paykel products (DCS). Remodeled kitchen went with all Fisher Paykel products. Experienced product failure with the Dish Drawer and FP refused to replace the manufactured parts that were faulty saying the product was out of warranty. I pushed back stating if the failed items were due to misuse or normal wear and tear, I would agree but these were parts that failed due to poor manufacturing. Coated parts that broke down and rusted out. FP did not care.

Contacted the Fisher and Paykel Customer Care to repair a 2 year old fridge - no longer working (under warranty). The fridge was removed and taken in for service and a replacement fridge was provided. Our fridge was returned 1.5 weeks later, and we were told it was working. It's not. Contacted the service dept, given the run-around, told it is probably a small repair required and the technician will attend on site - but not for 4 days. Thanks guys. Its 30 degrees out. Love having to deal with a fridge/freezer and 100s of $$ of rotting food.

Bought this dishwasher 3 months ago, beautiful sleek design that has brought me so much grief! 1st dishwasher installer found a huge dent on the front upon removing it from box. Received 2nd one. I'm not kidding, huge dent bottom drawer again! I'm on my 3rd, no dent but dishes come out dirty, very noisy and top drawer smells after a day! Come on guys you can do better!

I bought Fisher Paykel refrigerator in 2014. My refrigerator is not working since 4/10/2016. We ring their technician on 4/10/2016. He came on same day. He check then he told that, one part is not working so he came at night on same day. He tries but didn't succeed. He said that now another part is to replace. He told that he will get parts from Mumbai. After few days he told that now he will go to Mumbai & will bring parts with him. On 22/10/2016, he told that he bring part & will change today. I logged complain in Fisher Paykel on 22/10/2016. Then after nobody has approach us. My refrigerator is still not working.

My fridge became faulty and I called a Fisher & Paykel (F&P) technician. He recommended that I replace the fridge and gave me a voucher that entitled me to a Loyalty Bonus if I chose the same brand again. I did and submitted my claim for A $50 Gift Card which I was to receive within 48 days. When I did not receive it I contacted F&P who advised that they had already sent it, by ordinary mail. I requested F&P to send me another but they did not accept responsibility for the loss as the Gift Card had been redeemed by somebody. It was their decision (based on their internal policy) to send a Gift Card (which is just as good as Cash) by ordinary mail. Note that postage costs $1 for ordinary and $4.80 for registered mail.

My nightmare began when I bought a DCS 48 inch dual fuel range/ovens from Aggressive Appliance, Orlando, FL. I immediately had problems with the light, thermostat knobs and then the problems grew... My ovens would not heat about 300/350 degrees and then would not maintain that temperature. Aggressive Appliances came out over six times to "fix" my problems. Eventually, after replacing the third thermostat (which I was told was the only part that they didn't make... yeah right!) they said that they could not fix it. The Regional Sales Manager Peter **, then came out and he couldn't fix it either. He then said that they would replace it. I asked him at that time what would happen if the second DCS range did not work, would I be able to get my money back and he said yes, that that wasn't going to happen. Well, you guessed it...

I bought a fridge with 2+3 years warranty. After 1 month of warranty expired. Fridge's computer and defrost heater are gone. It cost me almost $500. It was very challenging for Fisher Paykel's customer service to talk with them. They said "we will get back to you" and they never do. I had to call them again and spend so much time on the phone and they don't really care. I never and NEVER buy any Fisher and Paykel product again. My previous fridge was Fujitsu and lasted 20 years without any problem.

I purchased a "Dish Drawer" dishwasher for a kitchen remodel in 2008. I was lured by the fact there are two (2) independent washer units; one on top of the other which allowed flexibility in cleaning as well as potential addition kitchen utensil storage. Troubles began within the first 90-days. I have summoned kitchen appliance repair companies listed as "authorized" by Fisher Paykel numerous times with the last service attendant indicating "there are serious design flaws with the appliance". At this date the following had been experienced: The "bottom" dishwasher unit is completely non-functional, the "touch" wash controls in the operating unit do not work correctly; and now are "stuck" in one washer cycle. I was informed by one of the techs that came out there is a design flaw that allows water to seep into the controls.

Our Fisher and Paykel Washsmart top loading clothes washer is still in warranty and the pump failed. After 4 days a Fisher and Paykel service representative arrived, gave the machine a shake and the pump began to work again. Two weeks later, the pump failed again. We now have to wait 6 days to get a service representative for a machine that has been looked after immaculately. Does anyone have had the same experience, and is there a simple remedy?

I purchased a washer and dryer from Lowe's. Within a year both needed service, under warranty. The following year both again needed service, the motor in the washer and the board on the dryer. $600 in repairs. Neither under warranty. I spoke with F&P and they wouldn't assist on the repair. On year three, the dryer went out again. I spoke to F&P and they told me to get a repair estimate and they would aid in the repair. The repairman, the only F&P rep in town, told me the units were junk even though they were on their high end. I called back to F&P with the estimate, $250 + $80 diagnostics, and was told, "you have lemons. That is the nature of the world we live in. Too bad." I trashed the 3 year old units and replaced with something else. Avoid this company. The units are flimsy to say the least.

After 2 years of excessive repairs on our original DCS stove that we bought with the home we decided to end the misery and buy a new one. Well 3 months after buying this beautiful new 48 inch gas range it too turns out to be of poor quality. The large oven failed to work. This is the same kind of failure on my old stove. It took 3 weeks later the service tech came out to fix it after many calls and escalations! Well he was to come from 1-3 pm, he came at 8 PM! And was shocked to see the stove, he was unable to move the stove much less fix it! Well after 2 hours of pulling my new stove apart and struggling to put it back he left with a promise to come back. I called the company and sure no one answered. The distributor was even more evasive. The owner of the store I bought the stove, refused to talk to me. Today being July 4th, we still are unable to cook in the oven and I have no clue when the stove will be fixed.

We as people have grown to trust in name brands, however those days have long gone. I consider myself an economist the type shopper researches not impulses when buying a major purchase however it has come to past unless you have disposable income and don't mind re-buying the same item within 7-10 years if you don't mind then read no further, this article, complaint doesn't apply to you.

I have the dish drawers and both handles have broken. I know how to open the dish drawers as I had dish drawers prior to getting these except that handle was one piece on the door. I was concerned when I got these dish drawers as several of my friends that I had talked into getting Fisher Paykel dish drawers had the same thing happen to them because they are made out of cheap plastic! This was the only reason I did not want another Fisher Paykel. I loved the one I had before because you have enough room to keep your dishes done rather than the one dishwasher that you can never fit all the dishes in a load.

We have a FP small dishwasher in a new large RV. The dishwasher is about 5 months old but not used that much. It quit today with a load of dishes in it. I called the customer service. Waited over 25 minutes to get a woman that knew nothing. She kept putting me on hold to ask a tech for answers. The dishwasher will not open and they cannot tell me how to open. They said "call a local repairman and he could call FP." What can FP tell them if they don't know? I called Winnebago and they have had other complaints about FP too. I asked if they could replace this piece of junk with a different brand. To be determined.

Fisher Paykel washer and dryer. They are from New Zealand I believe. They were fairly low priced for high-efficiency machines and the washer was a top loader AND conserved water (like the front loaders) but for a better cost. The washer drum is floating and is moved with a magnet. No parts rubbing and strap to change. Pretty neat technology. It also has a large capacity allowing bigger loads (and less of them). The dryer is efficient and takes exactly the same amount of time as the washer to wash a load... Perfect timing. The washer has high spin speed which explains why the drying is fairly quick. We have had these machines probably close to 8-10 years now.

Should have come to this site before purchasing. Our first Smart Touch Dryer stopped heating within two months of purchase. The heat switch had failed and then burnt out!!! Didn't hear from the tech after he left so two weeks called as wondered what was happening. Told it would be up to six weeks before the part was manufactured overseas and shipped to Auckland, NZ. This is a New Zealand owned company but we no longer stock the parts!!! F & P rep could not explain why I hadn't heard from them or the tech until I called them. Man of the house insisted on a new machine. Second brand new machine has stopped heating after six weeks. Four towels in a new large 6kg machine resulted in no heat again and we are now waiting again for a tech to come. Have asked for a loan machine but told that F & P don't do this.

If you are buying based on reputation don't bother with Fisher & Paykel! On Jan 18 (2016) I bought a dryer (DE6060G1) and within a week the heat valve had broken. Thankfully 2nds World replaced the machine the next day. 6 weeks later and again, low and behold the same problem occurred. Unfortunately I had to use Fisher & Paykel customer service and what a nightmare! It would have been easier to buy a different brand than put up with the crap they delved out.

I was first introduced to Fisher Paykel dishwasher drawers about 6 years ago. They were two drawers placed separately on either side of the kitchen sink. They were really wonderful and I had no problems with them. I then bought and renovated two new homes and put fisher paykel dishwashing drawers in both homes. They are the stacked drawers. Have not had problem with them except the bottom one started leaking and the top one smells horribly of mold. I feel it in my lungs every time I breathe in the air after opening the top drawer. I called customer service and spoke to someone from New Zealand (very difficult time understanding her) who said that I should use "let it shine" from Home Depot and run it through a cycle. Well this did not help so now I have to endure this terrible mold smell every time I open the top drawer. After this experience I am very doubtful I would ever buy another fisher paykel product.

DCS 5 burner drop-in cooktop. Most companies' customer service is deficient, Fisher Paykel is on the bad side of most. I do most repairs in the house, cars, electronics. The design of the cooktop is sub-par. The center burner started misbehaving soon after the warranty. Purchased the part, but three of the five bottom nuts spin with the jets so that they cannot be removed, and thus the top cannot be removed.

Yes, I will be responsible for what I write against a Fisher Paykel Dryer. I purchased a brand new washer & dryer on 4/13/2010 & I also purchased a 10 year warranty & I have nothing but trouble since I bought this brand. I am very disgusted with it. I will never purchase this brand again. I have friends that have had their other brands of washer & dryers for 25 + years, I haven't had these since 2010, & am ready to go out & buy another brand, BUT, Fisher Paykel should pay for another purchase for me. As I said before, I never should have wasted my money, almost $800.00 a piece, wasted. Very Upset Consumer. I bought these from Ralph's appliance, Tiffin, Ohio.

Bought a Fisher & Paykel washing machine in 2011 from Lowes. In Dec 2015, motor and control panel blew out. $649 to fix and it's that much to buy a new one. FP doesn't stand by its product. We took the hit and bought LG machine. Crossing fingers for a better experience. Appliances should last more than 4 years, don't you think?

The inside of the glass door was broken for no apparent reason, the parts department are now charging £250 for the privilege of getting a new glass that fits. This oven does not get a lot of use. In terms of size it's great but I really resent paying so much for a spare part...15% of the purchase price doesn't seem reasonable to me. The service department are given the horrid job of dealing with these issues with no flexibility in how they handle them. The dishwasher drawer is really not a good idea for anyone who has anything other than mugs and buffet size dinner plates. Be aware that the overall size of this will push your worktop higher that may expect. It has had a rather unfortunate knock on effect for me in terms of the aesthetic, but the main point is it doesn't do the job it's supposed to. Great idea... But the result is not good.

First let me say if I could rate it lower I would. I purchased the dishwasher a little over a year ago at Lowe's and I did not purchase a warranty (I have never purchased one on any appliance ever) and I should have. The only reason I purchased it was because of the space I had available in my tiny kitchen. This has been the worst appliance I have ever purchased and I have purchased many. It does not clean well at all. I always have food residue on the dishes etc. I tried different dishwasher soaps and it doesn't make a difference. There is always water on the dishes when it is supposedly finished. I always have to dry them when it is done. WORST PURCHASE EVER. I DO NOT RECOMMEND THIS APPLIANCE AT ALL!!!

Within a year, paint wore off all around door handle with normal use and only mild cleaning. Poor quality. NO support from customer service. Wouldn't even provide touch up paint. No help. I'd never buy another product from this company!

I bought three new kitchen appliances from Fisher Paykel just 3 years ago -- worst appliances I have ever purchased -- and their customer service is even worse. I've now replaced all three appliances and will never buy from them again!!

I have a Fisher Paykel 12 year dishwasher Model DD603. And when the top drawer stop working I did not wanted to call the factory service because I thought about the high cost of factory service calls. What a mistake that was. After checking with several local appliance companies I finally located one that said that they did work on Fisher Paykel dishwasher. After three visits during one month and after replacing several parts the serviceman finally gave up and said "I cannot fix it, please call the factory service."

We bought a fridge and a gas stove in October 2015. It is a nightmare. The stove does not have a warm temperature, so even at the lowest, everything burns. No clock on the stove to know if the stove has reached the good temperature, or no button either to program cooking time. Nothing, zero, and everything burns. The fridge? Each time you open the freezer door, it makes an awful noise with the plastic roulettes. The service guy said, "The noise will go away in time..." In time of what??? Very bad service also. PLEASE, DON'T BUY FISHER PAYKEL. Waste of money and quality.

Now as you are now aware, the initial report was due to the fridge freezer over icing around the fan area on the rear panel. In memory all that was fixed was the rear panel. The fan cover/vent was not even replaced and was left without one. I don't believe anything was done about the over icing of the back fan area. Then in late September 15 my customer reports the freezer is still defrosting intermittently throughout the many months, but only occasionally.

To get my dishwasher repaired is a joke, as they say tech will be out between 12 and 5. Hello people work, we'll get a family member or a neighbors to come over. Hello who doesn't work these days. We agree the tech wouldn't be here before two and rocks up just before two, as I am driving home from work. Missed him by two minutes, but can't come back today, so we all have to live with the smell for another four days. So just remember if you are buying Fisher Paykel you can only get it service by Fisher Paykel.

We decided to purchase a matching washer and dryer about a month ago. Our previous P&K washer lasted for 15 years! Unfortunately after less than 1 month of operation our dryer quit and we called the repairman and he indicated it needed an update mod done on it. It was showing a "151" fault. We waited about 1.5 weeks for the part to arrive and now today he says that it is the motor and don't know how long it will take to get the part. Plus he indicated that the P&K dryers are on backorder! What has happened to the P&K products which I used to know and love??