Fisher and Paykel Reviews

Our F&P Eco washer pump has gone out several times. The last time it went out later last year, I searched this site. I called the F&P service manager who posts on this site and received phenomenal service. I left a voicemail over night, got a call back the next morning, and someone was at the house that afternoon to repair. Well, it's early Saturday morning, and we are taking a road trip next week. I got the clothes together to wash last night and heard that familiar noise to let me know the pump has gone awry... again! Agh!

I've had a Fisher Paykel washer & dryer for 8 years and overall happy with it. My problem is the dryer has stopped drying as quickly (taking 2+ hours for one load). I've called local repairmen and was told they can't repair this brand. I found one in a neighboring town who will come and look at it but will cost a minimum $115 for a service call. Why can't all repairmen work on this particular brand?

I purchased the FP Eco washer and dryer at Lowe's on 5-12-09. The washer died yesterday after only 4 years. I was told by the salesman that FP was a superior product and I especially liked the "ECO" features as I am environmentally conscious. To call a serviceman and pay $100s in repairs is not worth it. I may as well buy a new washer. So much for ECO friendly as my FP washer will now wind up in a dump. FP washer was a total waste of money. This time, I'll buy another Maytag. My last one lasted 10 years.

We just moved into a new house that was a builder's model furnished with a Fisher Paykel DD603. Home is about 3 years old. Looked up customer satisfaction opinions for F&P - not good, but it was already installed. 2 weeks to the day, we got an F1 code (aka Flood Alert). There was a small amount of water emanating from the RHS of the upper drawer. Thought maybe a poor seal or gasket. Couldn't find anything wrong. I called for service. The tech showed up and advised that I/we need a new motor that secures the drawers. Only $400 for parts! I do not think so. Now in search of a replacement unit.

We have a 5-year-old dryer that I was told had a right bearing out. When they tried to replace that, he said the drum would now have to be replaced? Trying to fix it myself. Can't find parts anywhere. Help?

I made the mistake of purchasing the FP Eco washer, reading the reviews - a total waste of money. It is only 3 years old and has a water pump 3 mo. old; I purchased it from Craigslist. I got one wash cycle out of it and it stopped draining. All we get is error code #37. We've researched this error code 37 and tried to fix it ourselves and cannot. We now have to go out and buy a new one. I plan to purchase an Amana which we had before that lasted for 8 years without one repair ever.

First, I must begin with Consumer Affairs thank you! I was shocked to the response time since writing the original complaint. The response time was incredible. I received a phone call from Fisher Paykel customer service within five days of posting on Consumer Affairs, in length discussed my concerns by phone. She took control of the issue from Sears and resolved the problem quickly with no hesitations. Plus the representative called Sears and advised they would resolve the issue. I'm still catching my breath.

Our service technician came this morning and the washer is fixed. No parts needed! Apparently, a couple of tub support/positioning springs came undone during a spin cycle when a load unbalanced. A Fisher Paykel customer service manager called and spoke with my wife. My wife still loves her washer and dryer and was favorably impressed by the service manager call. So, my complaint is resolved. Thank you.

Single man. I noticed a few issues. I've owned several brands over many yrs. Machine is barely two yrs old and used once/twice a week, small loads of wash. Over the span The Tub was replaced - top ring as well - I notice water on the floor (from reading, others have experienced the same). Until recently, after adding a small load and pushing start, I heard a POP then a burnt smell. I did not stop the wash cycle. I allowed the cycles to start; however, it never rinsed and continued to wash and reload water. Repairman misdiagnosed the problem and ordered the wrong part. Second repairman installs and discovers the MAIN BOARD is burnt. I must point out each time a tech is called if the problem is not corrected and the tag is not closed as completed, it continues the repair on the same reference number even though repairs were done (tech was called for home service). It won’t count as four occurrences but Two - an argument for extended warranties supplied by Sears.

I have a Fisher Paykel washer and dryer that’s a little over 3 years old. The washing machine agitator broke, and it wouldn't drain water. Now it is fixed, but it doesn't even really clean the clothes and doesn't spin the water out like advertised. The dryer is junk. We have had a certified Fisher Paykel repair man try to fix it twice. It took a while for the part to come in, and then it didn't fix the problem. I just recently replaced the bearing assembly, and it still sounds like the dryer is going to literally take off through the ceiling. I have contacted customer service, only to have the wrong part sent to me. When I called to let them know they sent the wrong part, I was told that the part I needed would cost me an additional $50 dollars.

Approximately seven years ago, we purchased a Fisher Paykel washer from a local Lowes. I really liked the idea of using less water. The change from a regular dial machine to electronic push button seemed like a nice update. I will say that the only thing I like about this machine was that the spin cycle was very efficient and the clothes had much less moisture, resulting in far less drying time in the clothes dryer. The purpose of my review is to warn everyone what a horrible experience we have had with this brand. We have had to have this machine repaired four times by a professional. We have spent more money on repairs than the original purchase of the machine. We will never purchase anything by Fisher Paykel again. I strongly warn others about this brand. It is a complete waste of money.

I have just bought a Fisher and Paykel fridge (E373L WW). I chose this brand only because nobody else makes a fridge of this size without a freezer. Well, nobody whose products are imported into New Zealand, anyway. I don't need a freezer. I lost confidence in Fisher Paykel many years ago. It is so hard to believe this company was once so highly revered by every New Zealand housewife. They made washing machines and fridges that never break down; well, not until well into old age. I still have in use a chest freezer made by them in the 1970's. They must have made enough profit in those days making products that lasted. Why can't they still do so? My fridge is only 6 weeks old and appears to be working fine. The two stars is not for the fridge but the company.

The griddle on this range is a piece of junk. It does not heat over 250 degrees. I have contacted Fisher & Paykel numerous times about this problem. They referred us to a repair service. The serviceman does not even want to work on a DCS. They have adjusted the griddle numerous times and replaced the thermostat twice. It still does not get hot enough! Fisher & Paykel will not let you talk to their technician to explain how the griddle is working. We are unable to get a phone number where we can talk to someone who understands how the griddle is supposed to work.

I bought my washer GWL15 in February 2007. The fins on the agitator are all hanging by a thread of plastic. I would not have expected that to go wrong. I have been reading reviews from other people. Very interesting. I need a new agitator so I am wondering if it's worth replacing? We get white marks on the clothes after they are washed and it sounds like so do a lot of other people? I called a repair company for my dryer DEGX2 because it wasn't heating up. It cost $118.38 for the repairman to push the reset button! Needless to say, I will never purchase this product again or recommend it. Should I replace the fins or the washer?

Lisette ** is an excellent manager for customer care for Fisher and Paykel. She has been courteous and trustworthy, and has worked with us to resolve the issue quickly.

I bought my Fisher Paykel machine in 1999 (14 years). I never heard of it before but I did my research and then I went out to look at one. I have never been as pleased with any appliance I have ever purchased as I am with my washing machine. I bought it after my heavy duty Whirlpool motor burned out after 4 years. It has everything I could ask for in a washing machine. The wool cycle is great for today's new wools. I have never had it repaired for any reason. When it got out of balance the first time, I used the service summary and put it back in balance myself and have been fixing it myself ever since. It's easy to do and a lot less costly than calling up a repairman. It works! Thank you, Fisher Paykel. My machine is still running great!

On 10-3-09 we purchased the FP HE model #WL37126KW2, serial #NYU790706. In October 2012 we noticed dark dirty streaks on our clothes. Some clothing never did come clean. Dark clothes appear to have white streaks like large amounts of soap haven't been removed. I've tried different detergents and numerous cleaning cycles. Thank the dear Lord we purchased the extended warranty! Since October 2012 we've had 7 repairmen and 3 parts replaced. The last repair was on Wednesday, 4-17-13. The 2nd load of clothing came out exactly like it did the very first time in October. Are you kidding me!

Eco smart washer - Well I bought this in 2011 in Lakeport at the Sears. I noticed right away that my whites weren't getting white, even though I use Clorox. The next thing was having to constantly re-balance the clothes. Also, my clothes constantly get wound around the thing in the middle. The paddles should have gone all the way to the bottom of the tub. Instead there's like 4" below where clothes can get stuck. Then I did a test with the hot water. I pressed wash in hot water and when it was half-full, I opened the machine and it was cold. Well I tried turning off the cold valve and then I tried using the cold button seeing if they were switched. Then I had a problem where it wouldn't drain. Well it drains now. Clothes still get stuck, get stretched and sometimes ripped, and then come to find out that the hot button doesn't mean wash with hot. It means fill to 2" with hot and then continue filling with cold. The repairman for Sears phoned Paykel and that is what the tech told him is normal for washing in hot.

My husband and I purchased a FisherPaykel washer from Lowes approximately 4 years ago. We had not heard of FisherPaykel and were a little reluctant to purchase one. The salesman was knowledgeable about the product and sold us on the manufacturer. We have been happy with the product until recently. I am still uncertain as to what is wrong with my machine, only knowing that it no longer drains the water. I have contacted FisherPaykel twice - once to see if it is covered by a warranty and second to find a service company. I still have a washer that does not work, and the company they referred will not service the washer unless it was purchased from them. I am very disappointed in this product and the service.

I have had this machine since 2004. Early in its life, I had to have the motor controller replaced (under warranty). Machine has worked great until last month; the drain pump failed. I paid $140 for a new pump with an added fuse link. I installed it myself which was very easy. I wired in the fuse link and bam! I was back in action! After 3 weeks of normal use, during a wash cycle, I heard a loud pop and went to investigate. Upon opening the laundry room, I instantly smelled something electrical burning.

I have been begging my husband to replace our 3-and-1/2-year-old washer and dryer. The top loading HE washer ties my clothes in knots, stretches them out and pretty much ruins them. It also needs the load rebalanced; sometimes up to 5 times in a wash cycle. The dryer keeps overheating, and I have to tip the dryer up to squeeze my hand under the bottom to hit the darn reset button all the time. Now, the dryer is squeaking and super annoying. My husband is now ready to buy another dryer and let me tell you, it won't be a Fisher Paykel. I just need to work on getting him to throw out the horrible washer.

F&P Washer model # wa37t26gw2 - I bought this washing machine from a local Sears in Newton, KS. I have had it now for three years and two months. My husband was washing clothes the other night and went out into the laundry room and the whole room was filled with white stinky smoke. The whole entire board of the machine is burned up. I'm just not satisfied with a washer lasting only three years before I have a major problem. I just wanted you to know!

First washer purchased in 2001 had problem going from wash cycle to rinse in 2006. We tried contacting Fisher & Paykel and got no response, no support, and no help! We replaced a diverter valve, and then a circuit board, only to have wasted our money. We wrote a formal letter to F & P Customer Care USA (Irvine, CA) on Sept 21, 2007 letting F & P know that the diverter valve and circuit board only lasted 9 months before it repeated. No response was ever received from F & P Customer Care USA. That pretty sums up the amount of support/customer care you will receive.

This is the second FP washer owned but this time, we bought the new high efficiency one! Clothes often come out with black, greasy, soapy streaks on them, sometimes permanent staining. We use the recommended HE detergent and barely reach line 1 on the cap (any more causes loads of foam and machine to complain). Agren Appliances, from whom we bought the machine, sent out a technician to take a look but no remedy found. We have taken the damaged clothing to them and shown them what happens. They kindly gave us some powder detergent but the FP booklet recommends HE liquid detergent only.

Fisher & Paykel Ecosmart Top Load Washer - I bought a washer and dryer set from Lowe's 3 1/2 years ago and have no complaints about the dryer. It is very efficient and dries quickly and thoroughly, but the washer is another story. I have had many garments to come out mangled. The detergent never seems to rinse completely, and over the last 6 months, the washer has only been spinning intermittently. Now, it is not draining or spinning and I am waiting days for a service call. After reading these reviews, I don't feel very hopeful for a quick or permanent resolution. The salesperson at Lowe's touted the brand highly. When the repairman comes Monday, if he gives an expensive quote, I will be calling the scrap metal man to pick it up and will go buy another brand. Very disappointed as I paid over $500 for this machine. Never again. And I will tell all my friends.

In 2008, I purchased a washer/dryer from F&P. The person talked me into an F&P when I really wanted something else. Never hearing about this product, he convinced me it’s the best out there and their biggest seller. Boy, he was wrong! The washer sounds like a jet airplane when it spins. Sometimes, I have to spin them twice to get all the water out. The bearings in the dryer have been replaced 2-3 times, the thermostat, sensor module, and central module. Each time was at least $100 or more for a total of 5-6 times. I contacted a representative and was given a case number. Today, I called because the bearings are going again. That means another service charge. The next step will be the curb!

3 pumps in 5 years - We purchased our Fisher & Paykel washer in 2008 at Beesons, Lafayette, IN. They also did the warranty work for us. They replaced the pump while under warranty. A few years ago, my husband replaced the pump himself. Now, my pump is out again; the part is $130. We have decided to not put any more money into this appliance. I plan to go shopping for a new washer and will not be buying a Fisher& Paykel appliance ever again. I'm curious. Is this normal for a Fisher & Paykel?

This is the second set of washer and dryer we have owned. Our daughter has the first set, and after 15 years, it is still working great. Due to a re-location, we purchased a new washer and dryer. The washer works fine. The dryer, on the other hand, is not working out. We had the repairman come out due to the fact that the dryer overheated. It had to be taken apart and all the lint had to cleaned up. As per the repairman, it is a design flaw. This has to happen every third week; the lint builds up so fast so I empty the lint holder every time I finish drying a load. We have had our dryer vent cleaned from the outside, and just to be sure, we cleaned it from the inside also. We are not happy with this dryer. My husband said we should just get a cheap dryer somewhere. I had so much confidence in Fisher Paykel that’s why we bought this second set.

I bought a brand new FP washer and dryer the end of 2006. I paid approximately $1,000.00 each for them, because the salesperson assured me what a wonderful company FP is and how wonderful their products are. Well, what a waste of my hard earned money. I have had the washer fixed 3 times and the pump just went out of it again. I am awaiting the repairman to return with the part to fix it. In the meantime, I am spending at least $40.00 a week at the laundromat. I have had the dryer fixed twice. The last time, it put little holes in my clothes so I lost a ton of money in ruined clothing. I am lucky that there is a repairman in our area who knows what he's doing. However, it is always at least 3 weeks until the repair is completed. First, he has to come out to see what's wrong; then order the part; then come back out to repair it.

F+P New Zealand recommended two service companies. First, one guy never heard of the equipment but booked his in law to do the service. On the day of the service after waiting a week, the wife of the guy said he has the flu and must cancel. We have been down since Christmas day and it's now the 9th of Jan. She didn't know when he could reschedule.

I won a Fisher Paykel dishdrawer, washer and dryer set in a contest from my local PUD. All three had to be repaired over and over under warranty. After the warranty expired, I have paid to have them all repaired. I finally took the dishdrawer to the dump and just went out and bought a new washer and dryer set. They too will also end up going to the dump. They both still work, but leave my clothes smelling (tried everything to make that go away) and never feel like my clothes are clean. I have never been so disappointed in winning something and I have regretted getting rid of my old washer and dryer set that worked like a charm. I would not go out and buy anything (especially the money I spent to get a new washer and dryer) if something works - that should tell you something.

They looked nice in the picture. When I saw them for the 1st time, the construction looked cheap but I thought, well, I'll see how they perform and not judge a book by its cover, so to speak. Anyways, I have had them for just about a year now and cannot wait to get something new. The washer always stops working and won't spin out. So I have to wring out the clothes. The washer doesn't wash them very well. I can still smell odors after my clothes have been washed and dried. I don't know why, but all of our clothes are getting these small holes all over them. The lip on the washer locks so you can start it after you put detergent in. I can go on and on.

I fell in love with it when I saw it. I took it home and everything was good. Tech came out and fixed the dryer and the washer within my 2-year warranty. The warranty ran out and the dryer tore up again. Tech came and repaired it, costing me around $150.00. Now, the washer does not work again and I am so upset. I thought that I had the perfect set and I was mistaken. I didn’t even mind paying more for it. I should have gotten a different brand that was cheaper but would have lasted longer. I feel like every year, it tears up and I have to pay for it to be replaced. I really wanted these to last.

Three or maybe four service calls for reset tripping. Second reset is now on order for over a month. I have to take off cover and hit reset to dry clothes. If I get a fire, I will sue - be assured. Never F&P again. Lowe's farms out service and they never report to F&P, so they have no record of failures. I see many posts with same problem with dryer, so it seems it’s a design defect. My vent is open and within recommendations for length, bends, etc. Piece of junk.

We purchased the Fisher and Paykel EcoSmart Washer and Dryer set from Lowe’s in November of 2008. Last year, I had a problem with the dryer drying the clothes. After two weeks, the repairman finally arrived and fixed the problem within 10 minutes by flipping the safety switch. I wish someone would’ve just told me what to do to fix the problem. Now, I have had no problems with either since then and I love my washer and dryer. Tonight, I went to take the clothes out of the dryer and notice water on the top rim and dripping down the front of the outside drum. I’m wondering if this is a problem that's an easy fix, like my dryer was, or will it be necessary for me to wait possibly two weeks for a repairman to come see about it. My husband is in Afghanistan working and I have three kids, if that lets you know how bad I need my washer. Thank you and I look forward to your response.

F-P Top Loading Washing Machine - I would never buy a F-P Product again. We purchased our machine from a local appliance store. After 3 years, the pump broke because a coin had been left in a pocket and got into the pump. We have been waiting for more than three weeks for the part, and the store said the labor cost to install the new one will be high. A machine that will be ruined by a coin slipping into the pump is not a good design. Also, this machine cannot handle anything but a light load before becoming unbalanced.

I purchased a model GWL 15 from Lowe's in 2006, along with a top-loading dryer. My wife loves them both, and we have been trouble-free until last evening when the washer would not start and a continuous clicking noise was heard. I found the clicking was caused by the door lock solenoid valve operating, but not holding the locking pin in as it repeatedly energized and then de-energized the solenoid. The door lock light blinked in time with the solenoid. I suspect control board problems, but it is Saturday and I can't get any help. Does anyone know of this problem's solution?

We bought a dual drawer Fisher & Paykel dishwasher in 2009 for a house that we were building. Due to problems with the builder, the dishwasher sat unpacked in a garage for a year. When it was finally installed, it didn't work! First, the bottom drawer didn't drain. We called a plumber to come look at it. He called the Fisher & Paykel appliance rep. They recommended that we install two separate drain lines. It still didn't drain. The appliance guy and plumber each came out again and we even tried a different plumber. Now the bottom drawer drains but the top one doesn't, which completely defeats the purpose of having a dual drawer dishwasher.

I had just purchased a brand new F&P dish drawer from a local PC Richards store. No less than 3 days, I needed to call for service. I spent quite a bit of money on this unit and was excited to finally be able to experience all of the features this dish drawer had to offer the consumer. It's so sad to say that I was let down by the company. When I called F&P Customer Service line, I had to wait on hold for almost 30 minutes to finally talk to someone. They seemed like it was all my fault which made me even more angrier. Nevertheless, PC Service came and it still is not working 100%. I will probably try and return it and go with a better known brand. I wouldn't recommend this brand to anyone looking for reliable dishwasher.

Warning! We purchased this Fisher and Paykel top loading dryer in 2007. It has worked okay until now. I have not used the dryer in 4 days. Today, I found the dryer hot - very very hot. All the indicator lights were off. The outside of the heating element inside the drum was so hot to the touch it almost burned me. The exterior of the dryer was very very very hot particularly on the backside of the heating element. Fisher and Paykel offered to send a technician at my expense. I won't pay for their safety problem. Junk. Unsafe junk.

We bought our F&P Dish Drawer DD603 in 2002 during a kitchen remodel along with new countertops, Sub-zero, stove, microwave, etc. I would say we use our dishwasher regularly but no more than expected and especially at the price we paid. That said, I think at this point, I've paid in repair costs pretty much what I paid for the unit plus extended warranty plus installation back then. When our extended service warranty ran out years ago, the DIY in me took on the task of diagnosing, buying, and replacing the parts myself.

We purchased Fisher Paykel Top Loading washer and dryer in 2007 from Lowe's. Along with the 1-year warranty, we bought the 4-year extended warranty. The lids are plastic and cracked! Lowe's warrantied three replacement lids for the washer and three lids for the dryer. They would not warranty more than three per appliance. Fisher Paykel stated not to use stain remover on our laundry as it affects the plastic in the lid. Our warranty ran out on 11/24 and on 11/25, the dryer bearings went bad. I really thought appliances lasted longer. It's very disappointing especially for the money we paid.

After talking to the customer service rep from Fisher & Paykel about my dissatisfaction with my dryer, she agreed to have a service tech out to see about the problem at their expense. I thought that showed me that the company had an interest in keeping me as a customer. However, it has done nothing to change my opinion of Fisher & Paykel. The service tech convinced me that the problem was our venting and said it would clear up the problem of the dryer shutting off after three minutes. Note, the service tech ran the dryer through a cycle empty, not with a load of wet clothes, and the dryer completed the cycle. So, I assumed he knew what the problem was.

After buying our 2008 washer and dryer set and after the first use, I should have asked for a pick up. I washed a blanket three times and still got black spots (possibly lint, but wouldn't come off) each time. We've also had the dryer fixed so many times I can't count. Heating element has been replaced and needs to be replaced again less than a year later. I can't say how unhappy I am with the purchase of this expensive set. I should have gotten a GE. At least, they last for five years with no problems!

Fisher and Paykel dryer DEIX2 - I purchased this dryer at Lowe's approximately 4 years ago. During the four years, we've had the lint scraper replaced two times. It has broken again. When the lint scraper breaks, all of the lint from your clothes ends up getting caught inside the mechanism of the dryer or pushed out the dryer vent. We typically know we have a problem when the clothes stop drying in a timely manner; little lint is in our lint trap and the dryer vent has visible lint blocking it from the exterior of the house. It is somewhat surprising this dryer has not caused a fire. I've had enough of worrying about lint getting trapped in our dryer vent and/or our lint trap breaking. The lint trap works perfectly for a short time frame, but the design and materials are not nearly robust enough for the premium you pay for this product. There is absolutely no question, this is the absolute worst appliance or piece of equipment I've every purchased. I would give the dryer 0 stars if that was an option.

Horrible, horrible machine. I purchased a washer in 2007. The diverter valve had to be replaced within one year. Next, the pump failed; water leaked everywhere and shorted out the computer. We waited several weeks for replacement part. That pump failed as well. Another new pump was replaced in March 2011, and now the machine is leaking again. The water is coming from the pump. We called F&P customer service, and after discussing our problems with F&P, we were shocked to learn that you can't use bleach in these machines. To me this seems like someone selling a lawn mower that cannot cut grass. I will never buy an F&P product again. I've read F&P's responses on this site, and their responses are wholly unsatisfactory. Sure machines will need maintenance and repair, but I think a machine is inherently defective when its cost of repairs exceeds the purchase price within a short period of time.

On 10/4/12, I posted a complaint regarding my F&P refrigerator. My refrigerator was 4 y/o and the display panel & water dispenser broke. Three days later, I received a call from Lisette, Customer Service Manager for Fisher & Paykel. She understood my frustration and assured me she would contact a local repair business. The repair service did not work out well, so I called again and Lisette assured me she would take care of everything to my satisfaction. She contacted a different repair service that did a fantastic job and F&P paid for all of the parts. I cannot say enough about F&P Customer Service and especially Lisette. She was wonderful. I would definitely recommend this company and appliance. I have purchased many brands of appliances throughout my lifetime and I have never had such a positive experience as I did with this company. This has restored my faith with the customer service of large companies, thanks to Fisher & Paykel. If they can deliver such incredible service, why can't other big name companies? Thank you, Lisette, for all of your assistance!

We have the 30-inch double oven and the double dish drawer. We installed both of them at the same time about 6 years ago. We have had a repairman at our home a minimum of 5 times each year for both products. I really am not exaggerating. In the beginning, the work was covered by warranty. For several years, we have been paying out of pocket. Each visit has cost between $100 and $500. We have waited for parts for over four months (seriously, no oven during that entire time). FP's response when I called directly was "Madam, other people have had to wait much longer than that. You have to wait your turn for the part." I'm not kidding. It's the worst customer service I have ever seen. And alas, our oven is not working again. The repairman is coming again on Monday. We'll pay him $75 (again) to look at it.

Generally, GWL 10 US is a decent washer from 2002. But I have had previous service issue after five years with diverter valve and a separated lid that was replaced. Now at 10 years old, spin cycle will not always engage and a foul smell of burning rubber is present. They will probably have this issue fixed, but I will not purchase Fisher Paykel again.

I bought the washer and dryer 2.5 years ago and 2 weeks ago, the bearing went out on the dryer. No repair people came to my small town and I had to go online to buy the part through a third party. So now the drain pump went out last Friday. Saturday morning, I ordered the part from Fisher and Paykel in California. The pump will not be here until Friday! When I called, I was told that I should have chosen 2 day air if I wanted it fast! Their website for ordering does not give you that option. Also, the third party was over $20.00 cheaper than Fisher and Paykel. I ordered from Fisher and Paykel because that’s where the dryer part was sent from. I should have saved the $20.00 and ordered from the third party since I have spent $45.00 at the laundry mat. I emailed Fisher and Paykel on Monday and no one has responded back to me! I’m not a happy mom right now!

Interestingly, the issue I have with the Fisher Paykel washer and dryer is not with getting the appliances serviced. I am fortunate to have a local repair service company that is responsive, trained on these appliances, and does quality work. From the posts I have read, this does not appear to occur often. My issue is with the reliability and quality of the Fisher Paykel products themselves. The washer is model GWL11W and the repair occurred about 12 months ago. As many others have posted, the water pump went out, dripped onto wiring for the computer panel, which in turn caused the computer panel to fail. I was told that this was because of a design flaw and the repair kit incorporated a design change that would prevent the computer panel from shorting out if the water pump should ever go out again. The parts and labor for the repair cost over $400, but given the cost of replacing a high efficiency washer, I decided to go ahead and get it fixed.

I purchased a Fisher Paykel Washer and Dryer from Sears roughly 4 years ago. Dryer stopped heating. I found a repair person, had to order parts. It is now 1.5 weeks later and the parts are finally in. It will be another day or so before the repairman can come over, $330 for repair and two weeks of hanging clothes or going to laundromat for drying. I would have to seriously reconsider purchasing this brand again with this type of wait for parts.

The other day, my husband was doing laundry and part-way through the load, the washer started beeping and stopped working. He then called the customer support center and got the name of the Fisher Paykel dealer here in town to see how much it would cost to get it serviced. While he was on the phone with the customer support rep, he was told that based on the lights that were showing up it was an error code 346, but was not told what that meant. This morning we called to see what it would cost to have someone come out just to look at the washer and were told he would cost $75! I think that is a large fee, considering we live in the same town less than a mile away.

I am now on my second Fisher Paykel Ecosmart Washer. The first was purchased from Lowe's and when it broke down a few years back, there was no company that would repair it. I even called overseas where they basically just laughed at me. When I first purchased it, I thought it was the best washing machine I had ever heard of so when I saw it for sale at Sears and they assured me they service what they sell, I had to purchase it again. Well, for the last 6 months, it would never complete the wash cycle and on the last dot would just keep going into the spin cycle over and over so I would end the wash cycle after one hour and the clothes would be clean. It was not what I bargained for but it got the clothes clean. My husband did three loads in one day and on the third load, it did not drain. I could not get it to finish either.

Very disappointed in the top load dryer. My in-laws moved in with their dryer. This dryer has had service repairs two times in the first year they owned it. Now we are using it as well and the one-year warranty is up. They told us that the last time a service man came out, he showed them where the reset switch is. Apparently, every so often, the heat stops working, and the reset switch has to be reset. So it has been two months now, and I have had to reset the switch three times. This is just a ridiculously faulty product, and I'm truly concerned; there is a fire hazard with some sort of electrical issue with this dryer. I am getting rid of it ASAP and going back to Maytag, which I might add, I had a Maytag washer for 10 years and a Maytag dryer for 15 years and never once had a repair to them. Now that is true quality.

The washer works fine but when it breaks down, the company does not provide skilled, prompt, reliable repairs. I have not had a working machine for four months, despite five visits by three different repairmen, four different diagnoses, and four different pieces being replaced! I can't even count the number of phone calls I've had to make to schedule the repairs. I'm sick of F&P's lame excuses, unbelievably bad parts supply chain and lousy repairmen. The company simply cannot support its products. Do not buy!

DEC27C and wL26CW1 - I have had a couple of problems with my units. However, two occasions they were covered by warranty (the washer). I just had a problem with my dryer. The bearing on the right side of the drum went bad. I called F&P and talked to the very nice rep who took my order for a new bearing assembly and sent it out to me UPS ground. The rep was kind enough to tell me that if I were handy, yes I could fix it myself and she was right. After the part arrived, it took about 15 to 20 minutes to repair. Wee, the dryer is back in service. My problem is the $250.00 of ruined clothing and the price of the part and shipping. I did contact a F&P authorized repair service, but the service is not what I would call great.

I purchased my F&P French door fridge 4 years ago because I read great reviews about them. In year 2-3, my ice maker stopped working. I called the company and was told the warranty expired. The problem I was told was the freezer was freezing the water line. The problem was repaired at my expense but I was told by the repairman to keep the temperature of the freezer as high as possible and to empty the tray constantly leaving me with very small amounts of ice. Yesterday, the display and control panel on the front of the fridge along with the water dispenser went blank and no longer works. I called the company and they told me once again it is not under warranty and I would have to pay for repairs. I am so angry right now knowing I paid $2,300.00 for a fridge that is a piece of garbage. Never again!

Phenomenal service from F&P - We purchased a F&P Ecosmart washing machine from Lowe’s in August 2008 at the salesperson's behest. We didn't purchase the store warranty as our previous Amana washing machine lasted for 13 years. A few months before the 2-year manufacturer's warranty expired, the washing machine stopped working. We contacted F&P and they quickly had it fixed at their expense with a pump replacement. Well, it happened again this week, only now it's four years from date of purchase and we have no warranty. So last night, I was surfing the web about problems with these machines and came across this site. I thought we'd just be stuck with a lemon since there are so many complaints, so we had resolved to just get rid of the machine and buy another brand instead of having anyone try to fix it.

Five-year-old dryer is making a loud squeaking noise when it is running. In addition, the lint basket cracked & I am unable to remove it. It is stuck in the compartment. Repair person wants $475.00 to repair. Do not buy Fisher & Paykel. It is also very difficult to find a repair person that works on them. I am getting a new dryer & it definitely will not be Fisher & Paykel.

I was washing a load of laundry, I went down to throw them in the dryer. When I lifted the washer lid, there was a burnt smell! I lifted up to look under the washer to see the pump wet and on closer look, burnt! There is no power to the machine now. I called customer service to let them know I've called around and found tech to fix it. He told me to call them to get authorization and the customer service agent told me, "I don't know why you're calling us." I called the service tech back, now I have to pay for parts and service call on a machine that is only 2 years old! After looking up this washer and all the complaints on this company, I will never purchase this brand again!

The Ecosmart FP Washer was recommended by a designer friend of mine who loved these washers and said she had recommended this to several of her clients. It had a belt driven motor, was low maintenance and easy to repair. So I bought mine in 10/2009. It has worked great for 3 years and btw just last week, I recommended it to a friend because I loved it so much! Anyway, a few days ago I noticed a leak had developed so I had the repairman come out. He said it needed a new part called an Electronic Pump Assembly or a Kit Repair and Fuse at the price of $343.45 with labor at $220 and tax at $29.96 totaling $592.41 (oh, and service fee of $49.95 just to tell me this). What?! I said, "That is almost the price of a new washer?" He said, "Yes, I see this pump go out a lot on these washers but the new part has been improved and should last about 10 years." But darn it, I shouldn't have to pay the cost of a new machine just to get that defective part replaced. I am so disappointed and frustrated because I actually like this unit. I'm not sure if I want to risk purchasing another FP Washer (what if it still has that defective part?). It only lasted 3 years!

We purchased a new Fisher & Paykel washer and top loading dryer 4 years ago when we built a new house. We were assured by the salesperson of the quality and how they have very little maintenance issues. After a year and a half, we had to replace the heating element and fuses (luckily under warranty) and this took 2-3 weeks for them to figure out was wrong and repair (said it was fixed twice and had to return). Here we are 2 years later, and we had to replace the heating element and fuses again. So this time, it is over $350 out of our pocket since we are out of warranty. The heating element for a dryer should last for more than 2 years and this is obviously a design flaw or something. It looks like we need to replace the machine as we can't continue to pump money into a lemon.

We bought this top load washer after being told it was one of the best and it is literally destroying our clothing. Even brand new clothes after one wash come out with rips, tears, and holes. It is absolutely unacceptable for a washing machine to destroy the clothes it is supposed to be cleaning.

I purchased an FP washing machine in 2008. I was assured of the quality and low maintenance of this washer. Fortunately, I had the factory warranty and then the extended warranty and I have needed every bit of it. This washer is simply a piece of metal junk. I am so angry and dissatisfied with how FP, Lowe's and A&E repair has dealt with this. I had it repaired at least 6 times under the FP warranty and when it was broken it was down for weeks. Parts took forever. Then on to Lowe's and A&E. I have had nothing but trouble with the washer. Lowe's will not replace my machine and FP refuses to do anything. I just had it repaired in April and it was out of service for a month then. Now it’s leaking water underneath - clearly the bearings are going out and again I'm going to be without a washer. This is absolute garbage. Do not buy FP washers - not to mention that now the leaking washing has destroyed my Pergo kitchen floor. I’m very angry.

I bought a Fisher and Paykel dishwasher DishDrawer. The brand is very expensive, but I liked the DishDrawer feature and I was willing to pay more thinking it was a good and reputable brand. It turned out to be nothing but trouble. Countless service calls later and I finally gave up about two years ago and started washing dishes by hand. I bought this unit when I was remodeling my kitchen, so I decided to buy the unit that allows you to put the custom cabinet panels on it. So, I wasted the money not only on the dishwasher, but also on the custom cabinet panels. Not only that, but simply replacing the unit would not just be an extra expense I could not afford, but it would also change the look of my kitchen, which I spent so much time and money remodeling. Every time I would call the one and only service company in town to come out, it would work only slightly better and soon stop working again. It never seemed to work at 100% capacity. I think I spent more money on service calls than the actual appliance. How sad is that.

When we moved into our new home in May of 2008, we had to leave behind our dryer. As we'd had good luck with a Fisher & Paykel washer, we just assumed that a DE09 dryer would be a natural conclusion. What a mistake! It has been a lemon since the day we put it in the basement. It constantly turns off during a dry cycle and takes forever (when it decides to actually run) to dry a load of clothes. We're not talking a large load either. We are vigilant about keeping the vents cleaned out, even going so far as taking the tube from the wall and cleaning it out from both the outside vent and the inside vent. Nothing does any good. It still shuts off randomly at will. I can guarantee that my next dryer purchase, as soon as it can happen, won't be a Fisher & Paykel. I'd have better luck just tossing the clothes on the driveway and hoping the sun does the job.

I bought this washer (Fisher & Paykel Washing Machine) as a highly recommended low maintenance machine. At the least, I am dissatisfied; at the most, angry. I am retired and live on a fixed income. I did research myself as to possible causes of the constant drip of 6 inches of hot water into the tub and the low level screeching of the tub as it spins. As for repair, I was only able to find one resource for a possible part that caused the dripping. When I called, I was treated rudely and they refused to help me and stated I'd have to pay a large fee just to have it diagnosed. So, I asked what the charge would be if it was found to need a hot water valve leaking and if the screeching was a bad bearing. I was told the bearings never go bad and that I didn't know anything. Then, the woman from the shop hung up! I love being treated badly! Your customer service is nasty and non-existent!

Fisher Paykel responded quickly and resolved this problem. Thank you Fisher Paykel.

Dish Drawers - I bought this unit in 2005. I used all the warranty time because this unit was never properly researched before it was shipped out to the public. The repair people knew less about the unit than I. There is some flaw in this unit's motor that allows it to rise up and chew on itself. I have bought two motors; the last one in 2011 and now it is 2012, one year later and this unit is at it again. This was supposed to be the "top of the line" at the time and now it is in the "bottom of my barrel" as far as appliances and appliance makers. The F2 warning is always on.

The North American Customer Service Manager was extremely helpful. She made sure that the part in question was in stock and offered to provide it free to an authorized service provider to ensure proper diagnosis and repair. She also helped in finding the service provider in our area. The issue is completely resolved to our satisfaction. However, I believe that Fisher-Paykel website needs to be improved to provide easily surf the site for information on all models, not just the current models. This will help avoid customers getting wrong advice from other vendors.

We bought a new Fisher and Paykel DD60DS in April 2012. From day one the bottom drawer is beeping after five minutes and does so for about 10 minutes. We have had service people here three times and now they have given up. They say it is a normal behavior, which it definitely is not. We have had this machine for 5 years before buying this new one and we were so happy with the first one. What can be wrong? Can this really be a normal behavior? The technician says he has never seen or heard anything like this. We just want to have a working machine with no noise. We hope for help!

Tonight is the third time that my washer has stopped working. It does not drain now and will not power on. This washer has been nothing but trouble since purchased. I regret ever getting rid of my old washer. It was dependable. I think this is a sub-standard product and after reading the reviews here, I see that I am not the only person that feels this way. You should not have to have service on such a new product as often as you do on this. I am in good mind to just junk it and go buy a cheap regular washer that I can depend on. I am very frustrated and I am telling everyone that I know to stay away from this product. I have called customer service and left messages, but so far I have not had a return call. The customer service is horrible, too.

My F&P washing machine kept getting stuck and not draining. I had a repair come out and $380 fixed it. Six months later, same thing with machine not draining. I took to the internet and found out that the drain pump was likely plugged. I was able to fix it myself, which wasn't easy, turning machine on its side, pulling out the coin that was clogging the pump, etc. This happened four more times, me fixing it each time. Then the last time, there was nothing clogging it. Repairman said $400 to fix. I said, "Forget you," and tossed the machine. Now I have an LG which I love. My F&P dryer is now squeaking and making a horrible noise. It's less than five years old. I refuse to put any more money into these pieces of junk, so unless me replacing the bearing myself works, it will also be joining the washer in appliance heaven (oops, maybe hell). FYI, customer service is also horrible and offers you no help once your warranty is up. Big surprise there.

After posting a complaint about my Fisher & Paykel Double Drawer Dishwasher, I was soon contacted by Ms. **, Customer Service Manager in North America for Fisher & Paykel. What a pleasant surprise to speak with someone so professional, knowledgeable and interested in correcting the situation. Not only did she apologize for my prior frustrations contacting F & P customer service, she also personally managed the review and repair of my machine. I am delighted to report that the machine has been working without incident for the past month. I applaud Ms. ** for completely turning around my opinion of F & P and Consumer Affairs and for providing a forum for this to happen.

I feel that it is only fair that I leave a positive review for Fisher Paykel after the two negative ones I left. After having issues with my dryer and then my washer, Lisette of Fisher Paykel has been very helpful. When the bearings on my dryer needed to be replaced, the company paid over half the cost. When the water pump on my washer broke shortly after, the company is going to pay for the pump. Their customer service is excellent. Thank you so much.

The power of the internet - I would have never guessed that the internet could change the result of a bad experience to a good one, as this was my first experience in writing a complaint online. On July 19, 2012, I wrote a complaint regarding a Fisher & Paykel washing machine I purchased just two years ago and how I had ongoing problems with the machine, starting at about the fifth month. I called the service company twice while under warranty and they were unable to figure out what was wrong with the machine. I have since learned that it was because the company that Sears uses was inexperienced with this product.

On August 10, 2012, I posted a review about my dissatisfaction with my dryer. At the time, I was awaiting my fifth service call to have the bearings replaced. By the way, my dryer is 5 1/2 years old. To give Fisher Paykel their due, the company agreed to pay more than half the cost of the repair since I had already spent over $200.00 on prior service calls and repairs. After waiting for the parts to arrive and arranging a time for the technician to return to do the work, my dryer was finally fixed last week. This past Sunday, I decided to do a few loads of laundry and lo and behold, my washer broke (also 5 1/2 years old). It's no fun trying to wring out sopping wet clothes and then finding a place to hang them.

I meant to write you sooner about this but kept putting it off for two yrs. now. First, I had problems with the washer and the control panel. It was fixed over and over all during the warranty phase, but when the warranty ran out, it was suggested I purchase a new one which I did. It's fine now. The Dryer on the other hand is still a problem. It first quit drying. I had it repaired to the tune of $200+. New parts had to be installed. Then it became very noisy, shaking the whole house. I have had someone out twice and here I am again, listening the the noise. It's the ball bearings, I believe. They put in new parts but it's still the same thing. Can you please recommend a knowledgeable washer/dryer service out in this area? Thank you.

We have only had the washer and dryer set since July 2011. The Fisher & Paykel dryer is not producing heat to dry clothes. It will only air dry and that takes hours for just 1 load... so much for energy efficient. My warranty expired last month.

Second time using my brand new F&P top-loading dryer; and it started making a loud thumping noise and would not stop. A technician came a few days later and made an "adjustment" which seemed to work for the next load; but alas, the thumping noise came back soon after. The technician came back and replaced a part. Everything was fine until yesterday; the thumping noise is back, but even louder. I’m very fed up with this dryer. Like other reviewers, I have also had problems with drying time – any "energy-efficient" feature, this thing purportedly has, is out the window because it takes so long to dry anything. I also have the matching washer; and judging by other comments, I'm afraid it, too, will start giving me problems. I would absolutely not recommend this brand to anyone, and I so wish I could return them both and buy something else.

We have been the proud owner of a two-drawer for approximately 9 years. We liked the design so much we bought the dishwasher in another state and transported it to Florida of installation. We have turned a deaf ear on the fact that it is noisy due to the fact that we liked the convenience of it so much. Well, things have started to go wrong with the unit which include losing the backlighting on one of the displays, total breakdown of the plastic trim plates and failure of the drawers to drain. At times, the bottom drawer has in excess of one inch of water after completion of the cycle. The other day, I called the customer service number and spoke to a lovely young lady who attempted to address my concerns, took down all of my identifying information and advised me that she would attempt to obtain some sort of assistance for me toward the purchase of a new dishwasher. My wife and I agreed that based on the age of the unit, it is probably not worth the expense of having a repair person visit, diagnose the problem and obtain all the parts that would be needed to get it running and make it look good again.

We bought our Fisher & Paykel Intuitive dryer about six years ago and hate it. I am now awaiting my fifth service call. Three of them were because of poor air flow (a major problem the technician told me he encounters with these dryers) and accumulation of lint which causes the heat flow switch to cut off. I empty the lint bucket regularly and my husband blows out the tubing to the outside vent frequently. We even replaced the screen vent with a louvered vent hoping that would solve the problem; but to no avail, thus another service call. Now, the bearings on the machine need to be replaced. It is only my husband and I, so I do not do laundry frequently; and I did expect the dryer to last longer than other cheaper brands I bought in the past. Based on my experience with the dryer, I would never buy another Fisher & Paykel product again.

F&P product quality has bottomed out. Our first set of Fisher & Paykel washer and dryer worked very well. We sold them with the house in FL. We relocated to TN and purchased the newer model washer and dryer, and sorry to say, will never purchase another F&P product again. The DEGX1 dryer has broken down multiple times (no heat or taking hours to dry a load of clothes). The lint trap is extremely inefficient. We have had to repair the dryer and put out money when we could barely buy food. The washer that we purchased at the same time does not effectively wash clothes and they have to be rewashed. We are so disappointed and angry that we put so much money. Talk about sorry workmanship!

I bought a Fisher and Paykel washing machine. It is not even 3 years old, but it leaks everywhere, smells moldy all the time and grime builds up in the drum and softener bowl. I had a Kenmore that was 25 years old and it never had any problems. I thought I would save energy and help the environment by buying a new machine. Boy, do I wish I had my old machine back.

Fisher & Paykel EcoSmart GWL15 has cost a lot of money in repairs over the couple of years I've owned it (on my 3rd agitator). The final straw is today, when we came home from a vacation with many loads of wash to do and the control panel is beeping, completely broken and not working! I am so frustrated! Do not buy Fisher & Paykel if you want a maintenance-free trustworthy washer! It has been very costly to replace 3 agitators and probably now, a control board! Totally unreliable! I will never buy this brand again!

It's a horrible machine! Do not waste your money, please. My machine (model number WA37T26GW2) is only two years old, and it was purchased from Sears on 6/1/10 for $538.00. I have had nothing but problems with it. When it works, yes, I said, when it works... it is a great washer. The problem is it usually will not work. It constantly gets off balance, beeps, and beeps some more. We try to correct it, and that never works. It drains the water (with the soap), refills, and tries again. It does not matter how little or how many clothes you have in it, what cycle you put it on, or how you distribute the clothes. Trust me. We've tried it all.

My Fisher & Paykel GWL11 Washer quit working a week ago. The repairman has been here twice, once to diagnose and then again to install valve and pump. The washer still does not work; the spin cycle will not work. He will come out here again to see if the problem is with the board. Based on what I am reading in this forum, perhaps I should cut my losses and go buy a new washer. I wish I had my old dependable Maytag. Unfortunately, I am not in a position to buy another washer.

Fisher Paykel washer debacle - For the fourth time in seven years, the entire logic control board has gone out. I had a Kenmore washer from Sears for 25 years and never had a hitch. What's wrong with these foreign engineers? They can't seem to figure out US power. Each time the board went out, we waited at least three months to get parts and repairs! What kind of service is that? Now that it is off warranty, I am throwing it in the dump with all the other Fisher Paykel land fill appliances. What a waste of money, time and energy this has been. Shame on Lowe's for selling this poor excuse for a product. Can you tell I'm angry? I trotted down to Sears today and got me another Kenmore.

When we built our home, we thought we'd purchase your product. What a mistake. When our dishwasher drawers stopped working, we contacted the local authorized rep who explained that if we didn't use the dishwasher every day, it will not work. What? He said that your dishwashers must be used every day or they break down, all by themselves. So, I will be taking your crummy dishwasher to the dump, where it belongs!

Against the advice of almost everyone consulted, we purchased a Fisher Paykel double drawer dishwasher for our newly-built home. Similar to other posts I've read, the machine never worked well. If I wanted clean dishes, I had to wash the dishes by hand first and use the machine to sanitize them. The machine would get stuck in the middle of a cycle multiple times, water would collect in the bottom of the drawers and finally, the machine went AWOL in the middle of the night with motors and fans running, and buzzers beeping until I could scramble out of bed to turn the circuit breaker off.

We owned a KitchenAid dishwasher for 30 years without a hitch. When we updated the kitchen, the salesman from Grand Appliance recommended the Fisher & Paykel DishDrawer. What a mistake. It has never worked right. We have had so many service calls that I can't count them. I will replace it eventually with another KitchenAid. Perhaps you should take this one and analyze it like they do in med school with corpses - and perhaps you can figure out where you went wrong. By the way, not only is the electrical stuff faulty, but it simply does not clean the dishes. If I wash them first, it might sort of rinse them. Plus, to run it for 132 minutes for the small amount of dishes it holds is not exactly eco-friendly.

Fisher & Paykel Ecosmart washer - We purchased our F&P washer and dryer at Lowe's in Denton, TX in April 2005. While the washer was still under warranty, we started having problems. The water wouldn't stop dripping into the tub so we had to call someone out to fix this issue. Now the washer has quit all together. I called someone out ($68.00) only to find out that the main board is out. I realized that the washer is 7 years old, but I thought it would last longer than it did. We did research in Consumer Report before we bought this washer.

Five and a half years ago, I purchased a Fisher Paykel Aerotech oven from Lowe's. This evening, I cooked a pizza on the Aero Pastry setting per the oven manual. I turned it off and my family sat down to eat. We finished eating and were getting ready to go to the pool when my husband decided it was too late and we would stay home instead. Lucky for us because when he looked at the oven, he noticed flames on the inside of the inner cover shooting out. He ran downstairs and turned off the breaker and I threw baking soda on them. After the oven cooled, he took off the back plate and the heating element was cracked and melted. If we had left and not looked inside the oven, we would have come home to find our dog dead and everything we owned gone. No, I'm not happy at all.

We were sold by Lowe's a Fisher Paykel EcoSmart washer and matching dryer in June 2009. The washer broke down at least four times under warranty. Now out of warranty (didn't buy the extended) it's broken again as I feared it would. The pump won't pump. We sold our old Maytag cheap. This set was very pretty and it was an energy saver. I can't afford to replace every three years and that would not be EcoSmart use of our resources!

This is a follow-up to my first post (Fisher & Paykel Ecosmart washer). The firemen were wrong about the motor. I called a local repair person/authorized repair person and they were here today. It was the famous pump that everyone else has been talking about. They said grit gets into the pump and causes the seal to leak, and then water drips onto the pump/electronics and causes it to burn out. There is a fuse that blows in the control board. They replaced the fuse and put another fuse in line with the pump. The repair was quick. I was told the pump would be about $90.00 plus service call. It’s much better than we originally thought. In my opinion, there is a problem with these pumps, though.

I purchased the EcoSmart washing machine from Sears 2.5 years ago. The water pump/drain malfunctioned causing the electronics to short out. After consulting with a repairman, I was informed that the pump will be $200 plus $160 for the electronic portion, add another $50 for taxes and shipping and at least $100 for labor. Of course, the warranty is no longer applicable and apparently this problem is very consistent with other users. After reading the other reviews, I realize how bad this situation is quickly becoming.

We purchased this Fisher & Paykel EcoSmart washing machine approximately four years ago. And last night, my wife was washing a load of clothes and she started smelling smoke. Upon further investigation, the smoke was coming from the washing machine. She got the machine unplugged and the room was filled with smoke. She contacted the local fire dept. They used a thermal imaging camera and told her it looked like the motor overheated as it was very hot. I called the customer care number the next morning when I arrived home and was told this would be covered under the warranty on the motor. I called back later and talked with a different person and they said that it would not be covered. We had been happy with the machine up until this point. After reading the reports on this site, I am definitely leaning towards a different brand. A washing machine should last longer than 4 to 5 years.

I recently purchased a Fisher & Paykel DishDrawer via the internet. It was delivered via a special trucking company. I paid an additional sum of money for it to be delivered by a special trucking company, unpacked from the box, brought into my kitchen and inspected (as opposed to the unit being drop shipped to my front yard). It arrived in perfect condition. I hired a licensed plumber to install it. While installing the unit, the plumber reported the kick-plate was missing. Then I noticed there were small cracks/marks in the cutlery bins - an obvious product defect. After running the top drawer of the DishDrawer, water started profusely leaking from the bottom of DishDrawer’s top drawer. I had the plumber return to check all the connections, which he confirmed were connected tightly and properly. The leak was coming from the DishDrawer, not from the connections. I called Fisher & Paykel’s customer care and was told that since I purchased my DishDrawer via the internet, they would not honor my warranty!

GWL15 quit first. I replaced the pump, the dryer died next. I fixed the drum. Next the washer quit again. This is the third time the washer quits. I disassembled it and am selling the parts to you, the ones who think you're going to get your money's worth by repairing these pieces of **. You just might because I'm selling pretty cheap. When the dryer quits again, you're going to see those parts on eBay also. I bought a Maytag this time. We'll see.

We have a GWL12 top-loading washer. I will start off by saying my wife and I love the washer and dryer we have, but we are not loving it so much these days. We have had the controller board go out for the third time and it's getting very costly. I will say Fisher Paykel did step up to the plate on the first one, but the second was on me, and now I have yet another dead washer. I have been all up and down these forums and had seen nothing but bad reviews when it comes to these controller boards. These boards are $150 a pop. This last one only lasted 2 years. I had to go buy an older, used washer just to keep the washing going. But I still have hopes of fixing this washer one last time. Don't get me wrong, it's a really good washer when it's running. I have seen bad reviews on the GWL11 and GWL12 for this problem. I hope things are improving over there. These are too expensive of washers to break down like this. Sorry for the rant.

I purchased a top-loading Fisher & Paykel washing machine in 2006 and it lasted until about 2011. In 2011, I again purchased a top-loading Fisher & Paykel washing machine. I gave the benefit of the doubt to Fisher & Paykel, thinking it was just a fluke that the first machine needed to be replaced. The second machine lasted until just as the warranty is about to expire. The machine is a piece of junk and I deeply regret being such a fool that I repurchased a Fisher & Paykel washing machine.

I am a rural American, I have used the Fisher & Paykel washing machine for 4 years and have continually smelled mold and mildew. Today, the washer spilled water all over my laundry room, so I took the entire machine apart. As I suspected, there was mold and slime all over it. Why does water sit on the bottom of this washing machine all the time and what can I do to correct this problem other than go buy a GE?

I bought a Fisher & Paykel washer and dryer in '07. Washer pump broke in 2010 and I paid $156 for repair. Last week, when it quit completely, I replaced it with a GE. Dryer now has a bearing squeal and I am not about to spend any more money on this Aussie crap. I am going back to GE like I should have done in the beginning. Maytag and GE washers are serviceable, but these machines are impossible to work on. You know it's bad when Lowe's will not carry the product anymore.

I have had the Fisher&Paykel Top Loading Dryer Model DEGX2 dryer since 10-2007. I had no problems with it until 3-9-2011 (bearings replaced). On 9-9-2011, dryer would not heat. Since then, I have had (as of 5-18-2012) eleven (11), under extended warranty service, calls for same problem. Dryer begins to leave clothes damp. I can see lint build up within lint scraper module (lint basket sits in this and it is not part of customer use to remove screw and module to clean lint that is not properly taken into basket). This module has been replaced and the new one had sticky residue all over it when I had no drying problem again. Warranty Company (Lowe's) says the visits are a maintenance problem saying that I (the user) am not removing lint. (I do I empty the basket.) Nowhere in the user's handbook does it say to take the lint module out and remove lint. This module is difficult to fit in properly; I have watched different repairmen have problems. This dryer is a pain. I paid a lot of money for it and it does not appear that the warranty company is going to back up replacement/refund due to how the repair visits are reported. I had this dryer for four years and until the bearing problem it was fine. I am angry. Do not buy Fisher&Paykel. Do not use Lowe's extended protection plans.

This is a turn-around story led by Customer Service Hero named Lisette ** at the Fisher Paykel Office in the USA. After hearing about the experience we went through with Rob who refused to let me speak with his superior and then in spite of my insistence to be escalated went on to tell us that his supervisor/manager doesn't answer return calls. Lisette took all of the details of the situation and undertook to get back to me within 30 minutes with a plan of action.

We purchased two Fisher & Paykel drawer-style dishwashers. They have both failed after just three years of use. When calling a recommended service place here in San Francisco, the answer I got was "Never buy Fisher & Paykel products. They are of very poor quality" from the company recommended by Fisher & Paykel! Unbelievable! The cost to fix our dishwasher would be over $1000!

My wife and I purchased an Eco Smart clothes washer and a SmartLoad dryer about 3 1/2 years ago. It took the washer about 4 months to break. The repair guy said that some coins had lodged in the mechanism. Since this was such a rare occurrence (after all, one never finds coins in the laundry, right? Especially with kids in the house), I wrote it off to dumb bad luck. A few months later, it had gone down again. They replaced the logic board, I think he said. After the warranty expired, it broke two more times and I was able to repair it. Funny, there are a lot of videos and tutorials on how to fix these on YouTube.

On 3/24, we purchased a Fisher & Paykel refrigerator from Lowe's. We had the refrigerator delivered on 4/6. The refrigerator worked for only two weeks when the power went out completely. We called F&P on 4/20 (the day it went out) and we were referred to a local authorized service provider. We called the the company they recommended and were not able to schedule service until 4/24. The technician came out and found that the circuit board was bad. How can a refrigerator that is only two weeks old have a bad circuit board? The technician ordered a new circuit board on 4/25. It took a week for the part to arrive and he came to install the new circuit board on 5/4.

Well, our washing machine stopped working the other day. It would fill up with water, try to swish back and forth, but seemed very slow and almost stuck. By the time I got home, the water smelled funny from the wash. I tried to cycle it to the rinse and spin cycle to get the smelly water out at least, with no avail. I unplugged it, hoping it would reset. It would then start the wash cycle again, and it would chug a little then just hum, then stop and make an alarm - beeeeeep, beeep (like a fire alarm). So I emptied out the yucky water, and took out the clothes hoping maybe something was catching in it and it would start again. Chugged a little faster, but still stopped and wouldn't spin or drain. Emptied water again.

My current FP washer is about two years old. I have replaced the control panel twice and the pump once. The most recent time was last week. Now the washer is not working again. It is completely dead. I contacted the repairman who fixed the machine the first time, but he has not returned my call. Please help.

We have a 5 yr old Fisher Paykel AquaSmart washer. I was washing a load of laundry and the washing machine just stopped! I can't get anything to work. There is a load of laundry and a boat load of water in the tub! I called a repair guy but have not heard anything back yet to set up anything. Meanwhile, my husband is wringing out clothes by hand and using a bucket to get the water out of the washer so it doesn't start to smell. How can I find a repair guy that really knows about this washer? We are not very happy campers right now.

We purchased a Fisher & Paykel refrigerator, which was far more expensive than any other fridge that we considered. After delivery, we called to say that it was not cooling. The technician came once and added gas. After a day, it again stopped cooling. The technician came again, realized that there was a leak, and soldered some wires. When it started working, it was noisy.

After 8 months, my 24'' range stopped working. Two weeks after my initial service call, the service people said they had the parts and scheduled a repair for Tuesday, April 17. I took the morning off, but they did not arrive in time to do the job. So I had to reschedule my service call for today. They said they would be here by 1pm. Then they called back to say they had made a mistake and that in fact, they did not have the part, because it was on back order. So my lost morning off work on Tuesday was for nothing. I am still without the use of my oven.

Fisher Paykel Intuitive Dryer - We purchased a new Fisher Paykel washer and dryer three years ago which was installed in our new home on an interior wall with a straight shot through the roof exhaust pipe. After only four months of using the new dryer, the exhaust pipe became stopped-up with a considerable amount of lint. The exhaust cap on the roof had to be removed to allow access for removal of the lint from the exhaust pipe. This process had to be repeated about every 4 to 5 months since.

GWL15 Washer - When my water pump went out, it dripped onto wiring for the computer panel, which in turn shorted it out causing me to have to buy a panel - also because of a design flaw of the machine. I really like my washer and dryer very much, but that problem did not make me very happy!

Fisher Paykel would not replace a part that is needed for a fridge that is 4 years old! I have a warranty company that will fix it and Fisher Paykel refuse to send the part over to me. Also, this fridge does not hold its temperature. You need to keep a thermometer inside at all times. Customer Service is appalling and rude and would not send the part to me for my warranty company to fix. This is the worst product I have ever purchased!

I bought this dryer (Dryer model DEIX2 top loading dryer) only 5 years ago. The control panel had been failing but I could reset it by unplugging the unit. I bought an extended warranty (thank God) since I can't get a replacement part. Dryer has been deemed un-repairable. I guess appliances should be considered disposable!

I would never recommend their high-end dishwashers. They only work on the heavy energy cycle and something is messed up with our computer. It cleans sometimes and not on other times. For two years we'd had an authorized service provider come look at it, but Fisher & Paykel doesn't believe us. They said they called the provider and that we have only had it looked at once. They are being cheap and don't want to help. It was a very expensive washer, so you would think they would replace it if it only works half the time. They have a very rude customer service tone.

I received the replacement lid sent in response to my comment submitted to ConsumerAffairs.com on 3/11/2012. The lid fits perfectly and matches the color perfectly, any my washer now looks as well as it operates!! The response from Fisher Paykel was very prompt and exceeded my expectations.

I purchased a Fisher & Paykel dryer in Dec 2010. Less than a year later, it would not heat. It has been in for repair twice. I have since had to reset the thing for every load of clothes. Now, it will not even dry a load after resetting it, back at the repair shop. I will never buy another Fisher & Paykel product.

Fisher Paykel's Customer Service Manager is terrific! She was extremely helpful and professional. I am not very glad that I contacted Fisher Paykel rather than accepting the problems and being dissatisfied! Thank you Fisher Paykel for valuing your customers!

I bought my Fisher-Paykel dishwasher in 1/09. It worked fine for a few months, but started beeping and would stop running. I contacted Fisher-Paykel and they recommended I use the dishwasher cleaner, which I did. It ran fine for a while but again started beeping. This time I contacted Jeffers-McGill in Columbia, where I bought the dishwasher. They were very unconcerned and gave me the name of a repair company. I have had 2 technicians come, neither seemed to know how to fix it, and after paying $132, I still don't have a dishwasher that is running correctly.

I purchased a new Fisher and Paykel washer and dryer in 2008. We have had both of the units serviced numerous times. The washer is not working currently and the dryer, well, we have to reset it every time we use it! These units were our first big purchases and we will never buy this name brand again. Our warranty expires next year and we have to start shopping for new unit. Bad product and bad service.

I just purchased a new Fisher & Paykel washer and dryer. This is my second pair. My previous set I placed in a rental and decided to get a new set for myself. I had few problems with my older units. I understand my older dryer was actually made by an American company with a Fisher & Paykel nameplate. The new Fisher & Paykel set is a big step backwards for this manufacturer.

I filed a complaint a year ago stating the DCS broiler was delayed in lighting then making a small explosion when igniting. Fisher & Paykel worked out a deal to fix the broiler for 50% off parts - worked twice. I was trying to use it tonight and on the third time I'm using it, the stupid thing won't ignite. This $3K stove is a piece of crap.

FP washing machine is a piece of crap! Only had the machine for approximately 18 months when it started to leak water from the bottom. I tried to contact the company to complain but mysteriously, I was "disconnected" three times! My husband and I are trying to put two kids through college and honestly, we can't even afford to have a repairman come out to look at it when it's $85.00 just for the service call. I am so angry and will never ever purchase a FP product again!

We purchased an F&P EcoSmart Washer and Dryer set in 2009. Six months later, the dryer began making high-pitched squeaking noises. We figured it was the design and just covered our ears when drying clothes. The squeaking turned into moaning, and the moaning turned into unbearable metal-on-metal gnashing - it's abhorrent. To top it off, the dryer drum has now shifted off of the tracks, meaning that it must be manually forced back onto the tracks and pried open with human hands.

I purchased a range and when it was hooked up, it did not work. After the service man looked at it, he said that a part had to be replaced and it would be 4 days to get the part. After a little complaining they said the part was going to be shipped overnight and the stove would be fixed.

We purchased the washer and dryer 5 years ago as appliance sales people everywhere gave the set rave reviews. Their excitement had to be due to huge spiffs or incentives for selling these as I have never owned anything so problematic. Among the issues, no service people know how or want to repair them. The washer doesn't clean clothes, water temp is never correct, and there are error codes. The dryer doesn't catch lint, it is noisy and it stopped working. I have been told by several salespeople, "They are so easy to work on. Very few moving parts, etc." What no one tells you is that moving parts are very inexpensive compared to the circuit boards needed to possibly "fix" my dryer so it will run. $360.00 for the parts and who knows for labor! Despicable! I will never do business with Fisher & Paykel again nor will I pay to talk to a service rep on line. Very poor customer service.

We purchased a Fisher Paykel dishwasher and it has broken. It is still under warranty. We have now had 3 calls from the service people. Our part has been in for over a week now and they tell me they cannot schedule the time I need. Every time they call, they cannot give me even a morning or afternoon, just a date. Then they will call one day ahead of time to schedule the service. I have a busy medical practice and have given them actually 2-hour time frames on Mondays, Tuesdays, Thursdays and Fridays and have actually told them 3 times now I am available all day on Wednesdays and that does not work for them. So each time they tell me they have to talk with the service manager again. The dishwasher has now been broken almost two months. I have given times each day and that is not good enough for them.

We have had the washer dryer set about 4 years. A year ago the alleged timer switch went out. We called Fisher Paykel. They told us to pay for a service tech to inspect the dryer and let them know if it’s faulty. Then if so, they would replace. I went through the steps they asked and had the switch replaced at no cost to me. A year later, I am having the same problem. They don’t sell this dryer any longer. And again, they want me to pay for someone to come out and inspect and let them know if the switch is faulty. Really? Just like the other complaints, I really don’t think having the same issue and having to wait several weeks for repair is reasonable, nor is it reasonable to have to pay for the service call out of pocket and now having to take off work for the same issue they fixed a year ago.

I purchased an F&P washer and dryer in April 2004. I made this purchase based on strong recommendations by friends and relatives. The washer's control panel went out twice in the first year. Both times, it took a couple of weeks to get a replacement. The technician from the appliance store told me this was the norm with F&P parts.

We are on our second refrigerator from Fisher & Paykel. FP replaced the first one after one year of constant problems, frustrations and technicians repairing it. We had the new one for one week and a part just fell off the interior of the door so it would no longer self close on one side. After 2 years, we got an error code for fan failures which, according to the manual, "was highly unlikely to ever happen". Repair man came out and replaced the fans. One month later, I noticed the upper fridge area was not very cold, so I adjusted the setting towards colder.

I purchased a washer in 2006. It was DOA (dead on arrival) with bad control valve. I replaced it immediately. Since then, we have replaced this valve 3 more times plus pump and control board. The valve went out again today and flooded the laundry room. We are afraid to leave water on since it may never shut off the water flow.

This was resolved. Fisher and Paykel sent out a certified tech and the problem was fixed.

My Fisher & Paykel Washer failed to pump out water or complete a spin cycle. The technician from the store that we bought it from, determined that the pump was not operating and needed to be replaced. This company no longer carries Fisher& Paykel products mainly because it continues to change replacement parts, and have poor support in receiving parts. He did contact the Service Dept. for F&K and was able to find the part number needed for the pump. My wife had to contact them to order and pay for the part.

I want to start by saying we are very happy (so far) with the GWL11 Washer. It is 6 years old and 1 year out of extended warranty. I called the local factory's recommended shop on Thursday and Baker Appliance came out the next Monday. He ordered the part for regular delivery. A different repairman returned on Monday, a week later, to replace the electronic control unit. They discovered the wrong part was sent. He said the box had the correct part number on it but the part inside was incorrect. Does this happen a lot?

The dryer was making a high-pitched squeaking sound that could be heard all through the house. We called to have it repaired and new bearings were put in. We put in a load of clothes to dry and an error code came up. We tried to take the clothes out of the dryer and it was locked shut. Our clothes were taken hostage. We finally retrieved the clothes and called out the service company. 2 weeks later and 10 parts ordered, the service company came out and replaced what was needed. After going through 3 drums and other parts, the service company deems the dryer unfixable but Fisher and Paykel replied, "Then we will keep sending out more drums for the dryer." This is an unacceptable way of dealing with customers and promoting their product. Please advise.

We've had our washer and dryer for 4 1/2 years and had to call the repairman twice. I have to constantly reset our overheat button at least 1-2 times every week! This is unacceptable. It's loud and does a horrible job collecting lint. I have to vacuum it out weekly as it doesn't really collect like it should. We have to buy a new machine because the cost to call a repairman out plus a possible part is not worth investing in this piece of junk.

I purchased an FP washer and dryer from Lowe’s on 12/26/2011 for a second home in Palm Springs. I used it once. When we returned in February 24th, 2012, the machine would not even turn on. It was scheduled for repair on next visit. It’s not very promising for reliability after literally one use for a load of towels. I plan to work with Lowe’s in April to determine a return/replacement. It’s very disappointing.

Our washer is about 3 years old and is performing well. We especially like how dry the wash is after the final spin cycle. However, the plastic lid has been forming cracks since almost new. None of the cracks are causing a leak, but it looks awful. The material used for the lids should be made with higher quality to prevent these cracks from forming! If a better quality replacement lid is available, it should be provided free of charge.

I purchased a FP washer & dryer in 2008 with good recommendations. What a disappointment! Noisy, noisy, noisy. I'm embarrassed when we have company and they ask, "What's that noise?" I am embarrassed to say its brand name. This is supposed to be a good washer and dryer. The washer is off balance with every load of sheets I wash and plenty of other loads.

I bought three Fisher & Paykel dish drawers for my new kitchen and extended the warranty for 5 years. Throughout the 5 years, 2 of the dishwashers worked perfectly. One we constantly had problems with. Authorized service came out a number of times and said that our dishwasher issues came from these little tiny bugs on our circuit board. Our house has no bugs. Interestingly, I was talking to my friend who loved my dishwasher and when she remodeled her house, she bought two single drawer dishwashers. I was surprised to find that she has one that operates perfectly. The other is plagued with these little bugs and she's disgusted. She also has no bugs in her home either. Now, we are both thinking that this is something that probably came from the warehouse where these were stored. I now have to replace the dishwasher after about 6 years. I’m very, very dissatisfied.

I had a service call due to excessive squeaking. The lint trap screen failed and was subsequently replaced. I also had the washer looked at, because the water was not filling. And drain tube was fixed. He said we would probably need to replace the bearings. My husband replaced the drum bearing, but the drum belt tension roller bearings are original and are probably the culprit of the continued squeak. Also, the dryer not drying very well. Due to economic restraints and cost of bearing and poor design that make service costly, we are looking at ditching the dryer. Based on the premium purchase price, the dryer is certainly not looking to provide the 15- to 20-year trouble-free service life expectancy; and we are highly dissatisfied with this product.

I just wanted to commend Fisher and Paykel for standing behind their product. I had used this website to report a sudden major leak in the bottom of my washer. A company representative contacted me the following morning and promptly scheduled a repairman to evaluate and fix the problem free of charge. The repairman was excellent; he found that the recirculating hose had come loose and there was some debris in the diverter valve. My washer is now back to its normal outstanding performance. Thank you, Fisher and Paykel, for such a conscientious and prompt response to a loyal consumer!

I purchased the Fisher Paykel washer and dryer 3 years ago from Lowe's, after being coaxed into it by the sales associate. He was really pushing these appliances, and they certainly aren't as good as he claimed they were! I have been very dissatisfied with these appliances, especially the dryer! I hate the weird noises it makes when putting it on, pause, and turning it off! I've had nothing but problems with it.

We've had problems with both the washer and dryer. The washer leaked from the bottom and we had it repaired. The repairman explained that the cause was from not using the rinse cycle when washing whites and that they do not use bleach overseas. Now, our dryer is 3 1/2 years old and it’s in need of a repair. It sounds as though the bearing is going out of it. These were expensive appliances and one should be able to expect at least 10 years.

After several attempts to repair my dishwasher, the cause of the problem was found. The circuit board was bad. The board has been replaced three times and each replacement board has gone bad in a short period of time.

The dishwasher is not cleaning very well. I wanted to ask a Fisher & Paykel representative a question and could not contact anyone that could give me an answer without paying for it.

I have been highly satisfied with my Fisher Paykel washer, especially with the outstanding spin cycle which results in less drying time needed for the clothes once they are placed in the dryer. Unfortunately, my washer suddenly began leaking massive amounts of water from the bottom of the machine the past two times I tried to run it. To my dismay, the vast majority of the customer reviews related to repairs which I've read have been negative. It is difficult to anticipate a positive outcome, although I'm hoping for the best.

We bought the Fisher Paykel dryer at Lowe's after being told it was one of the best dryers on the market. Soon after, we had problems with the way it dried (not drying many loads) the control panel cracking and breaking and we couldn't even turn it on. Now it is making the squeaking noise which is probably the bearing. It is now out of warranty and to fix it I could invest in a better dryer than have to pay to have it fixed every year. The technician keeps saying to us as, “Well, that it is the vent, etc.” I had other dryers using the same vent for more than 20 years and they worked just fine until they were older than 10 years. It is not the vent.

I purchased an F&P dryer a few years ago and after replacing the heating elements 3 or 4 times while under warranty and trying to blame me, the vent, or my electricity, which they couldn't support after inspection, and after I ruined a couple hundred dollars worth of clothes when the heating element broke and remained on when the dryer had stopped (not to mention getting burned when I reached in expecting the dryer to be cold since it had gone through is cooling cycle), F &P replaced my dryer with a newer model. Well, the elements on this model have gone out of it multiple times. Yes, my vents are clean, yada yada yada. I did have to laugh that they changed their warranty to 1 year because of their cost in repairing the elements and other parts.

I was one of those customers that was highly encouraged to buy a Fisher & Paykel Washer and Dryer. I was one of the lucky ones that purchased an extended warranty but that doesn't do anything for inconvenience. I have had to have my dryer worked on about five times.

We bought a Fisher and Paykel washer in May last year. After 6 months we realized that washer never used hot water. It was washing the clothes always in cold water. When contacting the company they referred us to a local repair company. The technician came in today and diagnosed that the problem was with electronic module and electronic water valves. It will take 4-12 weeks for the parts to arrive. Are they using the boat to ship the parts from China? Perhaps someone should whisper to Fisher & Paykel: "Federal Express." They need to improve the quality of their products. I will stay away from any Fisher & Paykel products.

I was contacted by a Fisher & Paykel customer service representative who read my complaint. She explained to me that all I needed was a copy of my receipt and she would see what could be done to take care of my problem. I knew I purchased my dryer at Lowe’s so I thought that I would be able to call them to get a copy. Well, that didn't work out quite like I thought. Lowe’s on the back end couldn't find my receipt so I thought I was out of luck. The Fisher & Paykel representative said not to worry, just give me the make and model number and we would go about this a different way. So I did. Fisher & Paykel set up an appointment with a service tech who got the part I needed and came out and installed it. My dryer is now working and my wife is happy. Now that my wife is happy, I'm happy. Thanks, Fisher & Paykel, for standing behind your product. To all those who are complaining: it’s not what happens that matters, it’s how the company responds to the problem!

We have had our Fisher & Paykel dryer for a little over two years. At the end of the first year, there was a problem with the door. Fortunately, it was still under warranty and was replaced. However, at the end of the second year, the sensor did not work. The dryer would spin continuously without any heat. At the end of the cycle, the dryer would rotate for several minutes in the locked position and we could not open it. We had contacted Fisher & Paykel to find out what the problem was, and they suggested that we call a technician.

The recommended and "authorized" repairman arrived and discovered that the main circuit board was not functioning, so my top drawer was unable to work. He had the "wrong part" so he left, and was to return four days later. On that occasion, although he installed the board, there was then an additional problem with a wire. He left again, and had to order that part. Five days later I had to call to find out what was going on. The HiTech service, or rising service solution person, as their caller ID reads, informed me that they were service techs, not a warehouse, and so parts had to be ordered. Every time the guy comes, it's another long trip, paid by me from their location. How can you be an authorized service and not carry parts? Also, I find the Fisher Paykel website very unhelpful re: technicians. I talked to a living person, and she had no more information than I did, so that also was useless. I love my dishwasher, but the arrangements for service are inept. I will not use them again.

Buyer beware. What a lemon. Or do they sell orchards full of lemons? I have had nothing but trouble from my Fisher Paykel fridge. No help from customer care. An automated machine would be more sympathetic. In July 2010, fridge overheated. The technician came and took 5 minutes to crimp brackets. Cost is $121. In February 2011. The fridge overheated. The technician came and took 5 minutes. Fan wire had separated and detached due to ice building up. Cost is $125. In November 2011, the fridge overheated. The technician came and the fridge was sent away for two weeks. I had new refrigeration unit put in and only three months later, in February 2012, the fridge overheated. The technician came and replaced fan. Cost is $125. I did ask for a different technician and was told I had to wait three weeks. How can anyone go without a fridge for three weeks? Please do yourself a favor, don't buy Fisher Paykel.

Many of my knit shirts have developed small holes. This is starting to get quite expensive.

I purchased a Fisher and Paykel fridge model e52213. We had issues with the ice machine not working and then the water dispenser stopped working shortly after buying the fridge. The fridge technician could not isolate the problem. We had ongoing problems with ice temperature and back light display. I sourced the issue with the fridge myself due to the smell of burning wires in the top of the door. I noticed that the wire has no second insulation and that the action of the door could wear or cut by crimping in this area.Three of the wires on our unit have been cut and the other wires are bare. I feel this could be the cause of problems for a lot of other people with this model fridge with ongoing beeping and flashing lights and no temp control. Our fridge is just out of warranty but if the wires had not rubbed or crimped, our fridge would still be operating. I feel this is a design hazard rather than a warranty issue. Our fridge is a right to left opening model. I am not sure if this would make a difference. Looking forward to your response.

After 2 years of pretty good operation, I am getting a fill fault. I can't get anyone to work on it. All the connections and water flow are fine. Sometimes it will finish a cycle. Who works on these things? The guys at Lowe's do not appear trained to service this equipment.

I previously posted a complaint on January 24, 2012 about my washing machine. After my post, Fisher Paykel contacted me promptly and a repairman came out and repaired my washer, free of charge. I wished I had first contacted the company and given them a chance before posting a complaint. I can't speak for others, but my complaint was handled in a very professional and proficient manner and I'm elated to have my washer working again.

The Fisher Paykel refrigerator model E522B is made with junk plastic parts that continue to break, and we are not rough on our appliances, as we are senior citizens, and previously owned a Frigidaire refrigerator, that lasted us over 25 years without one repair. However, in one year this Fisher Paykel refrigerator has had the following parts replaced: the rear caster wheels (broken on delivery), the plastic cover on the freezer door (broken when replacing the stripped freezer door handle), the plastic door closer under the door hinge has broken twice now, and a foam insulation kit was installed to help reduce the popping noises from the compressor.

We purchased an F&P oven in October 2011. It did not work after installation. Our brand new expensive self-cleaning oven has had constant problems. We have had at least 4 repairs. The oven even failed on Christmas day and ruined our turkey as the oven wouldn't heat up. The techs don't seem to know what was wrong with it but F&P refuses to replace this faulty product. We are now waiting for a new door and F&P review to come out. So we are supposed to lose more work time and use our holiday to wait in for half a day. Customer service is rude and unhelpful. I will never buy F&P again.

I bought a FP washer and dryer. The washer had a valve go bad after a few years leaking water and costing me a lot to fix it. The dryer opened during a cycle and spit my clothes out on the motor a little over 3 years old. I was told the repairman never had one apart and did not go to FP repair school. That means I would have to pay him to "practice" on my dryer. I also thought I was buying a unit that would last for several years. I am waiting to hear from FP and the store I bought it from if there is some type of compensation. I am very disappointed and would talk to anyone concerning my experience, even FP if they would listen.

We purchased a top load washer/dryer set in July 2009. By November 2010, the heating element in the dryer broker and the lint trap was clogged, meaning the dryer was not producing any heat to dry clothes. We had it serviced at that time, replacing the heating element and removing the lint trap to clean it, and now in January 2012, the link trap is clogged again.

I purchased a top loading dryer in 11/07. Within 4 months, the dryer needed a new heating element. In Sept.of 08, the module had to be replaced. Then, it was serviced again March of 2011. Now the heating element and module have to be replaced. The dryer has been a total lemon. I want a new dryer and Fisher and Paykel is balking because the dryer is four years old.

I bought a Fisher Paykel washer and dryer set in 02/07. Dryer is a lemon. It constantly tripping the reset thermostat, lint collection system does not work at all and the dryer has too many issues. Model number DEIX2, top load dryer. Constantly breaks down.

It's a shame that all the people who have left complaints here, don't have a friend or family member that's a appliance tech, because the Fisher & Paykel washer & top load dryer are the best laundry set I've ever owned. Fortunately for me that I have a brother who not only is a tech, but also worked for Fisher & Paykel, so he knows their products, inside and out.

I wish I had heard about the Fisher Paykel brand about 6 years ago, and I definitely would have bypassed this brand. I have no problems with the dryer so far, but the washer starts beeping into the wash cycle, and it takes forever (and I mean forever) for the tub to fill (I'm talking about all day to finish 2 loads of clothes), because I'm constantly having to go and press the machine to start up again. It won't rinse. It only fills, and then drains. It also leaks from time to time. I figure the whole panel is shot, and I don't know what the deal is with the tub filling so slowly, but I'm completely fed up with it, and after reading other complaints, I feel misled by this company and doubt I'll even bother to waste money to have it checked out.

Wow. I wish I had read these reviews before buying my FP washer. I thought I had a great item. Same story. At least, I got nearly four years out of it, exceptional compared to other stories! Whining noise, just drains water, no wash cycle, I've thought of calling a repairman but based on these reviews, I am going to trash this mess and get a Maytag. The American consumer is fed up with paying top dollar for poor products. This company will be hanging its head when they go out of business due to poor sales. Do not buy FP! Shame on you corporate greed FP! Your sales up this month? See what they are in five years. You have to get 10 happy customers to offset the decrease in sales due to one dissatisfied customer (Business 101). From the look of these reviews, one would say you're behind the eight ball.

I own the F&P EcoSmart washer. This machine has made holes in no less than 10 of my shirts! I don't understand how a washing machine could do this. From what I have read, there is not much I can do about it. It will probably cost me more to replace the shirts than what the machine costs. I’m very disappointed with this product.

My dryer runs way too long and does not dry clothing. The dryer lint bucket does not perform properly. The lint bucket has to be removed, then a screw taken out of a cover plate so you can clean the lint off of the screen.