Fisher and Paykel Reviews

Fisher Paykel phoned me and offered to supply the parts if I pay for the labor. So instead of $377.85 it cost me $93.00 to fix my washing machine. I'm happy with the outcome. Hopefully my washing machine will give me another ten years of service. Thank you Fisher Paykel.

My old unit stopped working and I bought a Fisher & Paykel french door fridge through the recommendation of a friend who installs appliances. It has a good space inside and so far has been working correctly. I had it delivered and it went seamlessly. They were great. It’s been a great experience so far. We love our fridge.

I am satisfied with my experience with Fisher & Paykel. I would recommend them to a friend.

We’ve had a good experience with Fisher & Paykel. We’re happy!

I am an electrician and I see Fisher & Paykel appliance in some of our custom houses. I’ve seen them in the kitchens so I thought it must be good if these people are spending a ton of money on this house. It must be a good refrigerator. I have purchased one Fisher & Paykel refrigerator that’s in my house. They’re nice, clean-looking products and reliable, as far as I can tell so far. It’s a cabinet depth refrigerator, but I was very surprised at how much we can fit in there. It was a perfect fit! The temperature is always steady.

I absolutely hated the Maxima Maytag set that I had gotten and had been a Maytag person for about 30 years. I actually got rid of it, a very recent purchase of a Maytag frontloading set, because I didn’t like them at all and I like this Fisher & Paykel top loading set a lot. I love it! I’m really pleased with the purchase. It’s much more efficient. It’s easy, easy, easy, easy to use, not complicated at all. I like the fact that it’s simple and that it doesn’t have a lot of extras that I don’t need and would never use. But actually, even as it is, it has more than I use now, but it’s good. Space-wise, it’s not as deep, which is great, because in my case, I was kind of surprised by the depth of the front loader and it was inconvenient because it got in our way. So that was another reason why I got rid of the other one. And I’d only had the other set for a year.

After our 30 something yr old Maytag clothes washer quit, we decided to go with Fisher & Paykel because that’s what the repairman suggested to us. We had it delivered. The installation was excellent. So far, the washer is working good. Excellent! No problem so far.

I had a side-by-side fridge removed and I only have so much space in my kitchen and nothing else would fit except Fisher Paykel (although later I found out that Whirlpool also has one this size). I really like the bottom of the unit as it is and couldn’t care less about the bottle chiller or the quick freeze or whatever that is and the water dispenser is also okay. However, how could they make a fridge without any place to put lunchmeat? There’s no deli drawer! Our two drawers, they’re not for lunchmeat; they’re for putting lettuce or whatever. There are two containers on the doors on the top that I’m using one for cheese and one for butter but nothing specific for lunchmeat or cheese.

My granddaughter was getting married and moving into a home and needed a lot of help with outfitting it so I gave her my old washer and dryer. So then I went out to an appliance store looking for a new washer and dryer and found out about Fisher & Paykel. I had good recommendation from the owner who told me that’s what he had at his house so I chose to buy this brand and I’ve been very satisfied with my first F&P washer and dryer. Really, there are some things that are much better than the previous ones we’ve owned - I think that they spin water out more and the clothes are dryer when you take them out of the washer to put them in the dryer. They don’t have as much water in them so less dry time.

The first time I heard about F&P was when we lived in Charlotte… Guess I heard it advertised. And then the company that we always did business with, Plaza Appliance, were the ones that started carrying them in Charlotte. Actually, our appliance repairman recommended them because he said they’re so easy to fix and dependable and everything and they really did turn out to be true…

Reading magazines like Bon Appétit, just going to stores and checking them out… I ended up buying a F&P DSC 305 Dual Fuel several years ago. It’s a a stove range. But then we moved and I wish I had taken it with me. But we moved again and I said, “That’s it, I’m getting another one.” My previous unit was very similar to what I have now. I bought it because of the quality last time and because the stove is a 5-burner and all of the burners, you can slide one from the other. Price was very good and certainly the BTU is where I want it to be, only this time the quality wasn’t as high. The oven wasn’t as hot as I would have liked it because the electric doesn’t get as hot as a gas would have. So it’s an excellent range, but a disappointing electric oven.

I discovered this appliance manufacturer on a public little forum online called Garden Web, which is for home improvement and stuff like that. We were looking for a counter-depth refrigerator and that reduces the number of things we can buy. And then, once we did that, we really didn’t want to lose space by having that entire icemaker on the door. And we didn’t want a water dispenser because we’ve got young kids. So this was the product which had the features that we were looking for - it did not have the icemaker in the door (it was inside the freezer section) and it doesn’t have the water dispenser. It’s our first appliance from F&P and we’re happy with it. A lot of people have mixed reviews and stuff like that, but so far so good. It’s a very good product and it looks nice too. I would recommend to others. I hope it doesn’t break.

We’re on our third Fisher & Paykel dishwasher. I don’t particularly like them. But we have the ones where they match the kitchen, the cabinets. So that’s why we had to stay with them. They’re good for a year or two and after that, it’s very expensive to upkeep them. You better know somebody who’s in the appliance repair business.

I’m a single guy, live alone, and the Fisher & Paykel washer was easy for me to work and understand. And it does a big load of laundry. I like this one better than other models. It seems to get the clothes cleaner.

When I went in to the store and was looking at different appliances, I liked the Fisher & Paykel. I liked pretty much the whole look of it. So I bought it and read up on it. I made my purchase based off of the reviews that I read about the product. This was my first purchase with them. I got the side-by-side stainless steel refrigerator as I had recently purchased my first home. Compared with other ref models, it was more spacious. It was pretty much what I wanted for the dispensers on the front, and all of that. The price was better so I went with that one.

I went to the appliance store called Melzen’s Appliance at Glastonbury and they informed me about Fisher & Paykel. Never heard of it before. It was one of the most expensive refrigerators I’ve ever bought in my life - it was $1600. I’m married for 35 years and I’ve had refrigerators before this. I was shocked at the price but had to buy it because of the size (it had to fit into a specific area). I also wanted a stainless and a refrigerator on top. It had so many of the things I wanted. It was delivered November of 2012.

I did a search online for high-end kitchen appliances and that’s where the Fisher & Paykel name popped up. I said I would go with that one at my end because it was in my price range. And my wife watches the cooking show and mentioned that Fisher/DCS was one of the good brands and so we purchased a Fisher & Paykel refrigerator. The new refrigerator doesn’t keep things as cool as the old refrigerator does. The drinks and everything else was cold in the refrigerator, not just the freezer. I thought it was the problem of the refrigerator so I had to go to their place. It seems like it’s designed to keep things at around the 40-degree mark and not much colder - I never really had to pay attention to these details before. Maybe it’s the way the refrigerator operates and refrigeration is supposed to happen, how it’s supposed to work. Maybe I’m just used to a refrigerator that keeps everything too cold.

When I moved in to this new house in Woodstock, I had a really specific opening. I was searching by size (dimensions) and it just fit - not just the space but the aesthetics perfectly, and that’s the reason I purchased Fisher & Paykel. I got the double-door dishwasher and the refrigerator. I like them both a lot! I love the way they look, but I also love the way they function. With the dishwasher, I have the tall drawer and the shorter drawer as opposed to the two equal sized drawers and for us, it works so efficiently. We’re two people, and you can do half a load or the whole thing at the same time. It’s very user friendly. Installation - a bit of a pain.

I purchased a Fisher & Paykel two-drawer dishwasher, my first F&P purchase. We had a designer help us redo our kitchen. We have a very tiny kitchen. She suggested it as space saving. The traditional one, the big door practically blocked the entire way; the dishwasher was at the end of the counter and when you open the door, there was hardly any room to walk in the kitchen. The drawers of this F&P dishwasher take up less space when you open them up and when you put dishes in, you don’t block the way to the kitchen.

In a store at Tri-City Fair, I was going around, looking for a washing machine and my husband had heard a little bit about Fisher and Paykel. He said, “You know, maybe we should look at this.” So I started looking those up and we went to a store that carried them here in Salem. I had one set of washer and dryer, and then I have replaced the washer as my previous one went. It was just around 5 years. I think it was the motherboard.

I already had one of the F & P double-drawer dishwashers at our other house before we moved here and we gathered the whole kitchen here. I put a single-desk drawer on each side of the sink and then a regular storage drawer below so I don’t have to bend over. I chose the Fisher & Paykel appliance because I was fascinated by the concept of the desk drawers and design-wise, doing things a little different. And then when we downsized from a 6000 square foot home to a 3000 square foot home, my husband and I both said we wanted to get them again. So we went 90 miles away to get them.

Our experience was extraordinarily good. I was impressed. The equipment is nice, the design is nice. I’m an engineer so I say this. But the brand name on the outside is DCS. We bought the six-burner gas oven, too. And we just bought a new oven for our rental property. There’s only a couple of companies in the world that I’d recommend for appliances at all, and Fisher & Paykel is one of them. The service and the people that sold them to us in all cases, we bought several, were first class. The people were knowledgeable, thorough, responsive, and the stuff arrived on time. The pricing was very competitive and the quality of the devices is, from a mechanical perspective and electronic perspective, excellent.

My friend’s husband is an engineer and told me they bought a Fisher & Paykel because her husband had done some research and said that they had the fewest moving parts of any washing machine. And fewer moving parts is a good thing. I needed a washing machine, so I bought one and that was four or five years ago, and I’m pleased with it. I just got the dryer in August and I already had to have a new heating element put in. I don’t know if it’s the dryer’s problem or if it’s my ductwork’s problem but the outside vent is getting clogged up and I never had that before. But that doesn’t seem like it could be the dryer’s problem and we haven’t figured out what it is because I don’t think there’s a lot of lint in the lint screen. And so I can’t understand how the lint can bypass the lint screen and go out the outside vent. They need to send a repairman.

My Fisher & Paykel dishwasher is working fine and we have had a good experience with it. We are happy with its performance. We are liking the dishwasher that we got very much. It’s served the purpose that we needed and I would recommend them.

When my wife remodeled our kitchen fully, we chose to purchase the DCS appliance by Fisher & Paykel. We have the 36-inch range top and had the used dual dishwasher. So far so good. I had to do one repair with the used dishwasher but that was no big deal. It works out fine. My wife loves the burner. They are so good that it used to take her 12 to 15 minutes to boil water and it only takes like 2 now. So I know she’s happy with that.

Bought my Fisher Paykel through Lowe's without seeing it and am very happy with features. Well organized and holds more than my same size Whirlpool. Can I get a discount on gas stove and dishwasher from Fisher Paykel?

I bought a new house and I needed a refrigerator for it. We had a very unique space that could not change. I had a space requirement that no other manufacturer made a refrigerator in the size, depth, width and height that I needed except Fisher & Paykel. It has everything that we wanted in it. We’ve had a very good experience with Fisher & Paykel and would definitely recommend them.

We were renovating our kitchen and I loved the idea of the two-drawer dishwasher because it’s just my husband and I, and they’re just made a lot more since. It seemed to work out better and it did. We were basically just shopping around and discovered Fisher & Paykel. It’s our first purchase with them. So I got it and loved it.

We bought a Fisher & Paykel built-in oven and microwave. My wife primarily heard about the DCS stuff over at America’s Cooking School. Then she looked around a little bit and thought they were a little better quality than the things we had, and some recommendations she’d seen. We’ve had the oven and microwave since June and it’s been operational less than half that time. They kept going back and forth and back and forth and they finally replaced it. But it took a couple of months. So it’s really unsatisfactory.

I was in the store and the salesman told me about Fisher & Paykel. He offered me a good price and had told me there were some people who worked there who owned that brand and they were happy. And I was on a real tight price limit and he was able to meet it, so I went with Fisher & Paykel. It’s my first purchase with them and hope that it’s my last, meaning I don’t want to have to buy another washer and dryer ever.

We wanted to switch from a conventional dishwasher to a drawer type. We’re both getting older and decided we didn’t want to bend down to the floor anymore and so we decided we would go with this, and Fisher & Paykel essentially had a good reputation. We thought we’d try them and we’re pleased. We’ve had it since we moved into a new condominium at the end of June and it’s the Tall DishDrawer.

We just bought our house 2 weeks ago. It has 2 Fisher Paykel drawer type dishwashers. We have yet to get a load of clean dishes out of these machines. We rinse our dishes and then run the dishwasher at the end of the day so it is not like the dishes are sitting around for days. These machines look like they are new. The rest of the appliances are new.

Fisher-Paykel contacted the company that has serviced the dryer and had them install a new filter with a new bracket of some sort that is suppose to keep it in place. They were also told to replace the bearing. That was done. The technician that came out said a roller needs to replaced as well, so he ordered the parts and that is to be installed next week.

We recently purchased a Fisher Paykel Double Dish drawer. It is extremely quiet even when both drawers are being washed at the same time. My wife enjoys the fact that she can use either one or both drawers and have clean dishes in one and put dirty dishes in the other drawer. She also likes that the dishwasher heats the water during the wash cycle. The dishes are clean at the end of the dishwashing cycle and come out clean without pre-cleaning. The drawers have good capacity.

We walked into a store, saw the Fisher & Paykel dishwasher, started checking it out and asking questions. I liked the two-door setup as opposed to a one-door setup, so we just thought it was cool. We like it. We had one with the little spikes on the dish rack, and they would break off right away, but it’s probably just a bad weld. So they’re sending us a new one so they're right on it.

We bought a two-door dishwasher. It was on sale. It seemed to be way above a very well made machine as far as I can tell. It’s extremely quiet (I can’t believe a dishwasher can be that quiet). However when we got the machine home and opened the box, there were a few parts missing. And so we contacted the company, and without hesitation, they just shipped right off the few little parts that were missing and it worked out very well for us. Their customer service is definitely a 10!

I love my cooktop. From full blast to ultra-low the flame was very controllable. Downdraft works fine on back burners, not at on on the front ones.

When I first saw my new fridge, I was like, "Ooh, how pretty!" I liked the look of it, sleek and nicely designed. The last refrigerator I owned was just ok, but my first ever that I had bought. I noticed that the Paykel was European and that was impressive to me. The price was a good one and it seemed very well received online as well. It had good reviews and such, so I went ahead and tried it. Very nice. Currently, I rent my rooms and my roommates like it very much too.

The oven malfunctioned 2 months after purchase. We cook almost every day but use the oven less during the summer and had been out of town much of July so it was only used a few times before the malfunction. After 2 months, multiple service visits and calls to Fisher & Paykel, the unit was replaced under warranty. My impression is that it took considerable effort by myself, the warranty service provider, and the store I purchased the unit from to make any progress. (I never did hear from the rep who was supposed to contact me within 24-48 hour following calls to Fisher & Paykel). The two malfunctions came on days we were hosting dinner guests (naturally) and we are worried about it working for a family gathering at Thanksgiving.

Have been delighted with the cooktop unit bought to compliment our recent kitchen remodeling. However, the installer broke the cooktop glass which needed to be replaced. A replacement one was sent to the installer who referred us to a factory authorized service center, Mr. Appliance, who broke the replacement glass while re-installing unit. Technician was under-prepared to meet the demands of servicing the unit. Outcome needed 3 visits to rectify problem.

My husband is a carpenter and loves watching This Old House and Hometime - that’s how he heard about Fisher & Paykel washer. And then when we went, that was one of the models that they had and we really liked it. I had never heard of it and my husband was the one that’s like, “Oh, that’s a really nice one!” That would be a big reason why we ended up going with that model.

They are both so easy to operate and load. They are quiet. The clothes are thoroughly cleaned and dried. I love them both. Would highly recommend them and would buy them again.

Really enjoying this range. Love the layout and performance of the top burners. I wish the oven had a digital readout.

I love the dishwasher. The top drawer is great for the two of us, but when we have company or I am baking it is great to have both drawers! I have a finicky back and the top drawer doesn't require much bending to load and unload.

In most ways, this range is just what we hoped it would be, but the noisy fan that blows oven-cooling air across the burners whenever the ovens are heated over 300 degrees leaves us dissatisfied with this range. We have an open kitchen/dining/living room and the fan noise makes us avoid using the ovens if we have guests or just want a quiet evening. The good points for this range are many, however. We love the griddle and use it almost daily. It has even heat and very sensitive temperature control. Likewise, the burners are very nice. The simmer is just wonderful, just warm enough to keep a sauce warm but not hot enough to burn.

We bought two single dish drawers several months ago. They have been fantastic. With our daughter off to college, it's just the two of us. So, we use one most of the time and two after dinner parties and the like. They are easy to load, do a really great job of cleaning, and they are very quiet. We put in anything but wood or iron including stainless pots and silver. The special stemware holders work especially well. A well-designed and well-performing appliance. We couldn't be happier.

We bought a slightly used machine and for 2 weeks, things were fine. Then during the wash, the machine would stop with an error code indicating a problem with a motor sensor. Then after a month or so, the machine would not run - just the same error soon after the washer was started. There was no repair service that I could identify in our area. Anyway, after numerous attempts to run the machine, I let it sit for about 2 weeks unplugged. Then I tried it again, and it works like a champ now. The washer has completed 7 loads with no errors. This is an excellent machine when it works. And if it continues to do so, I would certainly recommend it to anyone who could afford the purchase price.

I bought a Fisher and Paykel Eco-Smart wash machine May 2007. I paid $744.35 for the washer and I also bought an extended warranty. However, over the years I lost my receipt and of course no one could find where I paid for the extended warranty. I began having problems with the washer within a year. First several times, no problem. However the sixth year, this year in March, I was told that my washer was no longer under warranty and there was no extended contract on file. The reason I bought the extended contract was because the washer was already covered for 5 years and 2 extra years was very appealing given my previous experience with wash machines.

Best appliance we have. We have recommended this machine to others. Totally satisfied.

I am very pleased with both my Fisher Paykel washer and dryer. I purchased my washer 5 years ago and love it. So when my old dryer went out, I went with the Fisher Paykel dryer. I am very pleased with this dryer. It is very efficient and does a great job with anything you put in it. I recommend them both to everyone. Great product!!!

The Fisher & Paykel dishwasher is in our RV. We chose it because it would fit in the space we have. We like it very much. It’s a well built nice unit.

Worked perfectly from the day it was installed. Works better than the conventional dishwasher at home. Very, very pleased.

I love the dishwasher but would recommend that there be some kind of display of the length of cycle and how long the cycle has to complete.

We have had a Fisher & Paykel dish drawer for a few years and have been pleased with the dish drawer after we learned some of the nuances of a dish drawer. Recently, we had to replace the rotor. I contacted the company to purchase the rotor and found it was less expensive buying it directly. The company was easy to work with and the item sent quickly. After replacing the rotor, we found there were more problems than we had initially thought. I contacted the authorized repair facility and they also were great to deal with. However, I would like to see other dealers in order to do some price comparisons because we had to pay extra fees on top of the repair bill due to the distance. They also charged quite a lot per hour. The repairman was extremely helpful on teaching me something so I could repair the drawer on my own if I ever had to.

I was hesitant to buy a Fisher&Paykel refrigerator; I did not know the brand at all. But with the existing dimensions I had to work with, this was the only brand that would fit. I have been pleasantly surprised. Runs great so far, plenty of room, looks sleek and elegant, and my electric is down by 1/3!! I have only had it for six months, but so far so good.

Built-in oven - love the performance, the looks and how easy to use. Cooks food to perfection.

I am enjoying my Fisher and Paykel dishwasher. I live in a small apt alone and the 1 drawer seems to be working out fine.

I have bought Maytag dryers for many years and after trying to repair my old one, I just gave up and looked around for a new gas dryer. I finally found exactly the type of dryer I was looking for. To my surprise, it was not a Maytag, it was a Fisher Paykel. I was not familiar with this brand, but it was just what wanted. I have now had it for seven months and I couldn't be happier.

I absolutely love my new washer and dryer set by Fisher and Paykel. I have had zero problems with the machines since I purchased them in August of this year. The Eco features save me money on water costs, and my clothes dry very fast due to the powerful spin cycle. I cannot recommend highly enough. Best appliance purchase ever!!!

As far as the product itself, we've had a great experience with the refrigerator. My biggest issue is with the water filter. It is suggested that you replace the water filter every 6 months. The filters are $50. I find that to be highway robbery. It's absurd to buy a refrigerator and then have to buy new water filters every 6 months. There's no doubt you could make a filter that lasts longer than that and that's less expensive. I would venture to guess the profit margin on the filter is greater than on the refrigerator. Other than that, my experience has been great. I just feel taken advantage of with respect to the filter.

Awesome dishwasher. Great set up. Super quiet. Best dishwasher we have ever owned.

I have had a Fisher and Paykel stove for 20 years and it has served me extremely well. It is only now I have to get a new one as with time and continuous use, parts are wearing out and it is more economical now to replace it. And I am quite happy to go the same way again. In any inquiries I have always found the company approachable and helpful and would have no problem in recommending their product to anyone I know.

The F & P washer and dryer were on sale at Sears and it was a really good sale. But it has one problem... when it spins, it spins out water out of the thing.

I got a washer and dryer by Fisher & Paykel. I went to Fletcher’s Appliance here in Nashua and I have a good friend. He was a repairman there for the company. And one day, we were looking at different things and I asked him what he thought. He told me Fisher & Paykel is one of the best. He says they have no transmission and explained different things about the machine. He also said that a nursing home had one for 13 years and they just finally got it repaired. And I liked the features of it. The only thing I’m not crazy about is the dryer door. The way it opens. I think it’s kind of old-fashioned. The newer ones fold down so that you can use the door if you need to set a pair of socks or something on it. I’m partially handicapped so I sit on a chair to do the laundry. I was hoping to go on and put my chair there. But other than that, the machines are fantastic. They run great.

The Fisher & Paykel refrigerator works okay. So far, so good. It looks like it’s efficiently organized, attractive and fits right into our particular size needs.

My girlfriend’s aunt has a Fisher and Paykel washer and dryer she’s had for about 10-11 years if not longer. She said she’s never had a problem with them so I decided to buy a F & S washer and dryer too. So far I haven’t had any issues. I’m happy with them.

Washing machine is very quiet, doesn't rattle the house, spins clothes so well that they are almost dry. The dryer collects lint unbelievably, and dries very well. The more you wash the same clothes, the less lint collects. Love both machines.

We love all our new professional look appliances (cooktop, vent, dish washer, fridge, microwave and oven). Not only they look great but perform well and our expectation. Good job!!

Dishwasher leaking. Sent out rep and repaired problem. Was not installed properly. Was very helpful. Was to get back to us on floor damage but still have not heard from company! Leak was repaired properly!

Overall we're happy with the dishwasher. We just wished it had a dryer built in. But it's beautiful and solid!

I went to the appliance store to buy a washer and dryer and then I’ve seen Fisher & Paykel. Decided to buy and try it. When I went they didn’t have a washer at that time so I bought a different washer. When I had the washer and dryer together, we had them for 6-8 years and we never had any problem with them and I was very satisfied with it. If they had the washer at that time, I would have probably bought the washer also. Now I have the dryer and I just like the way it dries, the feature of it, the way it looks. It has the same steel drum.

I have a Fisher Paykel drawer dishwasher and it was the best home purchase I have made to date. To be able to wash a large loan of dishes or a small load with the bottom drawer is truly a especially since I have small children. Thank you so very much Fisher Paykel for getting it right!!!

This is my 2nd F/P washer and dryer. My washes are clean but often very tangled due to the absence of an agitator. The machine is usually quiet. The spin is awesome with the wash almost dry at the end. The top loading dryer is very convenient to use. Don't be upset by the sound of the reversing or stopping drum. It dries quickly with wrinkles removed. My only disappointment was with the availability of service. The service in my area did everything possible to not help me.

I heard about the Fisher & Paykel two-drawer dishwashers and that’s what I wanted. It was the only one that had the two-drawer. I wanted my kitchen redone and they just put it in about a month ago but it’s not done yet, the total kitchen. So I haven’t used it. So I don’t know how it works or anything. There’s a lot of plastic stuff in it and I have a feeling it’s going to break. It’s not made as strong as an ordinary dishwasher is. I would just rate them average because I think one of the little plastic things broke when they put it in. It’s not anything that makes a big difference or anything. That’s not very good.

We are very pleased with our dish drawer now following the very quick and efficient replacement of an element by F&P Technicians after we advised After Sales Service.

Excellent rotisserie. More grates equal more flexibility. Would like lower heat for the smoker.

Dcs366 Propane Gas 36" range - Range arrived with a faulty broiler ignition. It took almost two months and three service calls to correct the situation. However, the customer service technician and the customer service representative at the dealership were excellent in their response to the situation. Although the problem has been resolved, I remain anxious about the stove making through its warranty period because of this experience...... something I shouldn't have to feel for something in this price range. The other disappointment I have is the design and material used in manufacturing the drip pan beneath the burner grates. They are made of a textured type of metal that encourages brown spots and discoloration that is extremely tedious to maintain. Other than that, the stove's features of low simmer and high BTUs, and accurate oven performance help compensate for one of the above issues.

I love it! Two drawers are easier for us & saves energy by not running 1/2 full drawer! The customer service... amazing! They've totally helped me quickly & efficiently when I needed advice & a part. They are great!

My wife has been complaining and she’s got arthritis in her back and she complained about the refrigerator down there and the freezer at the top and she wanted one with the freezer down and the refrigerator up at the top so she wouldn’t have to bend over. Whenever she had to clean it or anything, she was having trouble. Then they had a good deal on the Fisher & Paykel. This is the first one I’ve ever bought. Usually, we buy Whirlpool. But I believe it’s a good refrigerator so far. Our favorite is that the refrigerator is up at the top and my wife isn’t always fussing with me about it. The doors and everything on it seem very nice. There’s another nice feature about it - you got a buzzer on it if you left the door open. So far, I’d give it 5 stars. I haven’t had any problem at all.

I bought me fridge 1.5 years ago and it is great. I love the design and it has filtered water on the door. Very slim and modern look.

I chose this counter depth refrigerator RF175WDX1 as part of a kitchen remodel. After 3 months or so, all is good. It is quiet and looks good in the kitchen. I purposely chose this model without water & ice, but the one thing I would suggest is a separate, narrow shelf for ice trays.

We were having trouble with some glassware getting small chips due to the basket sitting too low. I called customer service and had the best service - polite and helpful that I have ever had. She ordered a new basket and an additional clip that held up the tines for the plates. I received my package that same week, and now everything works perfectly.

We love our dishwasher. It is my favorite thing to show people in my kitchen!! So easy to do a quick load. Works great, is quiet and just love it.

I bought a Fisher & Paykel washer. It was last year’s model and it was on sale and I like it.

This refrigerator was the only model that would fit into our kitchen properly. We have been very satisfied with all of the attributes.

After purchasing a competitor's washer and dryer with problems (two washers leaked and we found out that the manufacturer had a repair kit in place) I chose to switch to your appliances. They were less costly than the original purchase and to date I'm in love with their performance. I have recommended them to others who were in need of new ones and suggested that they stay away from the other brand.

Extremely poor service on a non-functioning product from day 1. Had numerous service calls dealing directly with FP service techs who failed to diagnose problems. They kept having my techs replace different parts. Took months. Finally sent replacement dryer. Doesn't work that well either. Through with techs. I am moving and am thrilled to leave a year old dryer (replacement) behind.

We bought all new kitchen appliances at NorWest in Houston for our newly constructed home in Bayou Vista, Texas. They highly recommended the DCS brand and we are in love with them. They are stylish but not too high tech. Work and look beautifully.

I purchased a Fisher & Paykel oven in April 2010, with a 3-year warranty. In the three short years since owning the oven, I have had to have it serviced twice. Once, within the warranty period, because when I pressed the timer button, it shorted out the oven (turned it off). Now, three months after the warranty expired, it heats up very slowly and doesn't turn off. It took three weeks to get a repairman out. When he arrived, he didn't have the equipment to remove the oven (it is built into the wall). He returned a week later with an assistant. He fixed an $11 part (a Limiter) that cost over $225, including labor and service. The oven is still not working - same problem occurring. It took 40 minutes to heat the oven to 425 degrees and it doesn't shut off. I called to get a repairman back out and they are booked for three weeks. I am working directly with Fisher & Paykel on this too. The oven new cost $2,300 plus installation. I assumed this high-end product would operate much more efficiently and have much better customer service. Unfortunately, I am a very unhappy F&P customer.

I have had to have my ovens repaired 3 times in 5 years. When using the self-cleaning mode it locked up and wouldn't open. Had to have a service guy come out and fix to the tune of $900. Now I cleaned it again and it takes forever to heat up. I just talked to the service guy again and he says it sounds like the element is going out. I do not use my ovens that much. How could I have so many problems with it. Wish I had bought a different brand and now I am thinking maybe that be a better option.

I bought a Fisher and Paykel dryer less than six years ago and the major drum has already gone out. The dryer has not been used that much as I am a widow and hang my clothes out in nice weather. It will cost so much to replace it and it is also throwing little pieces of metal in lint trap. I will have to buy a new dryer and it will not be this brand. I am on very limited income and it is putting a hardship on me to have to replace. The reason I bought the set is it came highly rated. Will not recommend to anyone.

I have a washer and dryer set that I have had for a few years. It has not been anything but trouble since I have had them. The washer has been worked on twice and once the repairman left off a hose and water filled my floor and messed up some of my flooring. Then the dryer had been worked on two or three times and right now it sounds like the whole drum is about to come out. I am tired of having to call a repairman to take care of problems. I tried to tell the people that I bought it from that I thought it was a lemon from the get go, because I had not had it maybe 1 month when it had to be worked on the first time. I would not recommend anyone to buy your products, because I have been very disappointed with your products. I still say that I have a lemon and that I should have been given another one in the beginning. That is what happens when you buy a lemon automobile. Appliances cost too much these days to have to keep having them repaired, because the average person nowadays have been cut back in their pay checks and are not able to afford repair bills.

No warranty paperwork was included in the owners materials. Please advise. Item #: DD24DCB7 Thank you for your help - this has been my "dream-machine" for years - now with a "new" 114-year-old farmhouse - the compact design is perfect!

Junk. I have paid more in repairs on my W/D set than I did on the units. The punch line: I was told by Robert, at F&P, that "this is the reality of the world we live in, you got faulty parts in the past and those are the breaks." We are trashing the units and buying a better product. Repairs included, over a 5 year period, 3 LCD boards for the dryer, 1 LCD board for the washer, 1 washer drum attachment, a motor for the washer ($500) repair at 2 1/2 years old leak repair. A total of 2 warranty service calls and 4 non-warranty. $1400 for the purchase, and $1200 in repairs. Topped off with a scoop of attitude from "Reality Robert", who formerly promised to aid in future repairs.

We bought a home with a Fisher and Paykel Dishwasher DD603SS already installed. We have been very happy with the product. In the 6 years, we've had 1 service call on the product. This year the top dishwasher had an f2 error code. Not a big deal and an easy fix that I did myself (took all of 5 minutes once the part was delivered). The part was reasonably priced and cheapest on the F&P website and came within 2 days of ordering. Unfortunately, after replacing the rotor the error continued. As I was researching the problem I noticed there was a recall due to the exact issue I was experiencing. When I called on this recall, I was informed it did not cover US products due to voltage differences.

I have never written a review of any product in the past but I am so frustrated and angry about our washer I had to write. The washer is less than 2 years old and we've had 3 services calls on it. Again, I've never had to have a machine serviced. Being married for 25 years we've had several washers make it to the end of a useful life (5-7 yrs) and then we've readily replaced them. NOT the case with our recent FP purchase. Several weeks after purchasing it wouldn't drain - the selling stores service man found a dime in the drain and because it was "new" only charged us a minimal service fee.

I bought the Fisher & Paykel GWL11 washer and dryer set. I have not had many problems with the dryer but the washer sucks. I have had it repaired once already and it needs to be repaired again. The washer takes 2 hours to complete and there is very little to no agitation. I can't find any information on what the problem could be and I refuse to put any more money into this washer. I paid way too much money for this set for it to not have lasted any longer than it did.

I have tried several times to get to the customer support page and the page is always unavailable. I have found online where the Australian models have been recalled due to a problem that I am having and would like to find out if that applies to the US models as well. www.fisherpaykel.com/us/support/ seems to not exist, I can't get to any site for this company!

We remodeled our kitchen 3 years ago. We bought FP appliances because we liked the look of them. They are very sleek, with most other brands being big and bulky looking. In the 3 years we have had a service call on the refrigerator, dishwasher and oven. We have now been without an oven for 3 months. We have had 4 service calls and no one can fix it. It takes about one hour to heat up and then the service guy said it is off 80 degrees. They have finally decided to replace it, on our extended warranty. The question is whether to get another FP. They appear to break a lot and no one can repair them. That's why I came to this website.

Our F&P refrigerator stopped working while we were on vacation and when we got home, we called the F&P dealer. They told us it was 2 months out of warranty and we should call any repair service we choose to fix it. Our repairman told us the motherboard had burned out (you could see the soot) from a power surge which could have been prevented by a surge protector. Cost to repair is $448. No one at the appliance store told us we should have a surge protector. There is no information on the refrigerator or on the power cord to recommend one. The installers just plugged it in and that was that. I hold F&P responsible for not letting us know about the need for a surge protector.

We purchased a Fisher Paykel GWL11 washing machine about 8 years ago. For the first few years the machine performed well but on the very day the warranty was up the Motor Control board went bad. Fisher Paykel paid for another board but we were out $250 for the service call. The next thing that happened was this year. The machine would not function in several wash modes and would only spin at slow or medium speeds.

While our experience with the local vendor/service provider for our Fisher Paykel refrigerator has been less than stellar the product is superb. The refrigerator is exceptionally quiet and fits neatly into the cabinetry designed for an apartment sized unit. I am personally delighted with the stainless steel look that still allows for the use of magnets to display refrigerator art offerings from the grandchildren. I will be purchasing a Fisher Paykel refrigerator for our new dwelling.

I love my brand new Fischer Paykel washer. Bought the matching top open dryer. There is a steep leaning curve if you are over 60 and a Grandma. Not because I am not tech savvy, can't read the screen, whatever. Just that all of the options on this machine were not available on the other top loaders and front loaders (12 other washers) I have purchased in my laundry lifetime. OK. The concern is that despite a feature to automatically adapt your load to stop the marching machine syndrome, the march has already begun and the machine then moves to its new desired location in my laundry room. This can't be good.

So I purchased a F&P Washer and dryer from a HORRIBLE scammer called Ralph's Appliance in Bartonsville, PA (DO NOT EVER BUY FROM THESE PEOPLE). The washer fills up with water halfway, then dumps it all out so I cannot wash anything. The water won't stay in. Then the dryer smells so bad as if it is about to blow up. There is a horrible burning smell and it makes my clothes smell like they were on fire at some point! I had a technician come out and he spent 2 hours taking these units apart and changing parts and vacuuming out the dryer element in case there was burnt lint... NOTHING! They still don't work and the lousy people at Ralph's Appliance and Stroud TV & Appliance (ANOTHER HORRIBLE COMPANY, DO NOT BUY FROM THEM) refuse to fix it. I called F&P and these are the only two names they gave me of people who fix these types of units. I have been calling all over and no one seems to know how to service F&P. I do not know what to do but I was told this was a "High End" brand, but it's anything but! I could have purchased an old school Whirlpool and I wouldn't have this many issues. And the washer and dryer are only a few years old!!! NEVER AGAIN!!!!! Thumbs down to F&P.

I bought a set of Fisher Paykel washer and dryer in 2009. The washer broke down repeatedly and the dryer close to the same. Their service repair contractors are the worst ever. The parts have to come from overseas (New Zealand) and are far from cheap. The cost of the set was $1500.00 plus. I expected a great reliable product for this kind of money, instead ended up very angry and put out by their products and service and would never buy another product from them again. As a matter of fact, I wouldn't take one if it was given to me.

We purchased Fisher and Paykel appliances when we built our home in 2006. The WOS-130 wall oven never heated correctly, could not be repaired, so it was replaced by FP. In 2010, I cleaned the oven, and the oven door would not open and the control panel ceased to operate. We contacted FP. A service rep ordered the new part, and we were responsible for the repair. About 3 weeks ago, I cleaned the oven, and the same thing happened. The first time the repair person came out in 2010, he showed my husband how to unlock the oven. We now have a dilemma because there is no longer a repair company in our area that will come out to repair the unit. I contacted the sales rep from FP by phone and email, and he has failed to return my messages. His name is Jim **. I guess there is no sense in buying an FP self-cleaning oven if every time you need to clean the unit it ceases to operate. I am in quite a dilemma because I cannot get service to my home, and surely cannot afford a new wall oven. I would never buy a Fisher and Paykel appliance again if you cannot get a customer service rep. to respond or service in your area. I am very disappointed with this product.

We have had nothing but problems with this machine (top load washer)... It has mother boards replaced, water pumps, service people out a number of times, and again the water pump is out again and the company said they will give me a discount on a new one. They must think I'm stupid. Why in the world would I want to purchase another with all the problems I'm having with this one? The last water pump is right at a year old and it is out again. The company said they would not replace it again. I would have to buy it and have it replaced. There are only two people in our household and the cost every time the repair guy shows up ends up costing me more. It works very well when it's working.

We purchased a dual drawer Fisher-Paykel dishwasher and have had nothing but problems with it. Most recently, the buttons started sticking so we could not change the wash cycle. We had a service contract and contacted their service agent, A&E Factory Service. Although this dishwasher has already had a number of repairs, this one was the worst. The service technician first came out on June 10th and could not repair the unit. A second technician came out on 6/21 and was unable to do the repair. We scheduled a 3rd repair for 7/13 and the dispatch somehow didn't properly schedule it so we waited all day for nothing. On 7/18, a full 5 weeks later, a technician was finally able to get the dishwasher to work. Unfortunately, the buttons started sticking again the same day. I strongly recommend that you stay away from Fisher-Paykel dishwashers and A&E Factory service!

We would like to relay our experience with an FP oven which we have documented with copious notes and repair receipts. Our FP oven OS302SS was put in service in early 2008 and acted erratically from the get-go. We finally contacted customer service in August 2010 when the issues became worse. The same month, repeated repair efforts began, which ultimately resulted in ALL boards being exchanged because of power supply issues. Along the way, it became apparent that the repair companies were at best sub-par, even though during our numerous calls to FP we had been promised white glove service. Some of the repairmen had never seen an FP oven in their life and were consequently in the dark about how to approach this issue. It did not help that some essential parts of the oven were dropped on the floor by a repairman resulting in further repairs (to oven and floor). In late 2010, repair activity seized temporarily since the oven appeared to be working.

We purchased the refrigerator on July 2, 2013. Fisher Paykel seems to be one of the few manufacturers with boxes narrower than 35". Today is July 6, all is set up. It's been running for 3 days. However, the cold water dispenser is not dispensing "ice water". The water is at 62.5 degrees Fahrenheit. That is the same temperature of the water from the tap. We have well water which comes out at 62.5 degrees Fahrenheit. So the water is not being chilled. I may as well drink from the tap. How do you get this water colder? It wasn't necessary for us to purchase this model if the cold water dispenser doesn't chill the water. What is the design rate of ice cube production?

We purchased our Fisher & Paykel set in 2005. We purchased the washer first as our GE model took a dive after 12 years of faithful, service-free service. The dryer caved about 5 months later and we replaced with the Fisher & Paykel ECOSMART for $825!!! Now, we are usually not people to splurge on this stuff. Our GEs did great so we took some convincing to upgrade, but we did. In hindsight, I should have taken the $400 GE and 12 more years of service-free service over the FP.

Do not buy an FP washing machine. My pump leaked and shorted out the control board. Even their certified tech said FP knew about the problem but didn't do anything about it. It should've been recalled or offered free replacement. My washer is less about 4 1/2 years old. They said they would not stand behind it because I didn't have excessive problems with it previously. It has been almost a month getting the parts in (it's still not in) and will end up costing me over $300 for repairs.

I purchased at the same time a Fisher Paykel Washer (model WA37T26G: ECOSMART) and Fisher Paykel Dryer (model WA42T26GW1: ECOSMART) in 2008/09. First problem was the spinning on the washer stopped. I called a repair person; it cost me over $200 to fix. Second problem, the dryer just quit working, deader than a doornail! I called a repairman. They said it would cost more for the part than what the dryer is worth! I tossed the Fisher Paykel dryer and bought a Maytag. Now, just this week, the washer stopped spinning again. This time, being "ECOSMART", I looked online for COMMON PROBLEMS with these models and found that the water pump gets wet from a leak in the washer and rusts and freezes the water pump which in turn blows out the fuse in the control board. My husband took it apart and it was confirmed...

I will never buy this brand again... We do laundry maybe twice a week in both machines bought less than 4 years ago... and I have problems with both. No one even close to call for repair. Off tomorrow to buy a new set!!!

I was quite surprised to read the negative comments about Fisher Paykel! After being a brand loyal kind of gal, everything I owned appliance wise was Maytag. After my Maytag dishwasher, washer and dryer broke down 4 times in a year. I decided it was time for a change. I went to my local appliance store and was just about to purchase a new washer/dryer when the salesman tried to sell me an FP. I had never heard of FP before. The salesman made quite the pitch. When I continued to shy away, finally he told me if I tried the units and didn't like them, within 60 days he would exchange both units. Okay, I gave it a shot. I love my FP washer/dryer so much I bought their double drawer dishwasher. I had to call for service once for the dryer and once for the dishwasher. Both were relatively simple problems that were fixed within 20 minutes of the serviceman entering my house. I would have to say I highly recommend Fisher Paykel.

We purchased a new Fisher Paykel refrigerator in MAY of 2013 (two months ago). When delivered and plugged in, the compressor was very loud and created a tone that is at a frequency that is intolerable. High pitch buzzing. This is straight out of the box. After 2 months, 6 service calls and three days off from work and new parts, it keeps whinging along. So loud it is causing my ears to ring. Fisher Paykel is not responsive and is giving the business we bought it from a runaround (Cocoplum appliance Essex, Vermont). Even after filing a complaint with the US FTC and the State of Vermont Consumer Affairs, there is no resolution.

EcoSmart Washer - I bought this machine from Lowe's about 6 years ago and have loved it! No problems, cleans well, etc., until now. I called the customer service number because the machine would not power on. I was told to call one of the 2 approved service companies in Kansas City. Neither one was rated well for their service! Lots of complaints. They would not return my calls. It took almost 2 weeks to get an appointment and the tech was late, rude, etc. Refused him access and called a different company with same day service.

A customer service representative called me to update me on the availability of the new washer model in the US. It will be available at the end of July or first of August. I don't want to wait another month but do want this new larger capacity model.

We bought a brand new Fisher Paykel dryer at Lowe's. When we went to hook it up, it did not heat. When we called Fisher Paykel, they said it was no longer under warranty because it was manufactured in 2007. Lowe's would not stand behind it either. When I tried to get a service person to look at it, everyone told us they would not work on Fisher Paykel products. Now, I have a brand new dryer that doesn't heat and cannot get repaired. Would never buy an F&P product again and would recommend others to think twice before purchasing one.

Like many others, we bought the Top Load Eco Washer because of the water savings promised. However, my clothes come out dirty or covered with lint. I have run the clean cycle but don't detect any improvement.

This is a follow-up to the review I wrote on 6-15-13. I sent F&P (Lisette **) an email early, early Saturday morning, like 4:00 a.m. her time. I received an out-of-office reply that she would be out of the office for a couple of more days, so I wasn't hopeful that I would hear back soon. BUT GUESS WHAT? She emailed me back at 5:30 a.m. her time - just 90 minutes later - letting me know that she has asked someone to call me and get things going, and that it would be covered under warranty. One hour later someone from F&P's NEW ZEALAND office called and got things set up for us! And it is now Monday morning and the service guy is here fixing the washer. So that is indeed terrific service again from F&P that we have received on a machine that has had several service calls. It is outside of the warranty period, but I am glad that they are standing by their product since there were obviously some design problems with the F&P washers that Lowe's pushed in 2008 and 2009. Thanks Lisette and F&P!!!

I had an old dryer before and thought I would upgrade. I purchased this dryer and my light bill went from $80 a month to $145 a month. I pulled the fuse to the dryer and my meter slowed down like a turtle. When the dryer is running, my meter looks like it is in a race. I can't believe how much power it uses. Now it sits there and I dry my clothes at a laundromat.

Our F&P Eco washer pump has gone out several times. The last time it went out later last year, I searched this site. I called the F&P service manager who posts on this site and received phenomenal service. I left a voicemail over night, got a call back the next morning, and someone was at the house that afternoon to repair. Well, it's early Saturday morning, and we are taking a road trip next week. I got the clothes together to wash last night and heard that familiar noise to let me know the pump has gone awry... again! Agh!

I've had a Fisher Paykel washer & dryer for 8 years and overall happy with it. My problem is the dryer has stopped drying as quickly (taking 2+ hours for one load). I've called local repairmen and was told they can't repair this brand. I found one in a neighboring town who will come and look at it but will cost a minimum $115 for a service call. Why can't all repairmen work on this particular brand?

I purchased the FP Eco washer and dryer at Lowe's on 5-12-09. The washer died yesterday after only 4 years. I was told by the salesman that FP was a superior product and I especially liked the "ECO" features as I am environmentally conscious. To call a serviceman and pay $100s in repairs is not worth it. I may as well buy a new washer. So much for ECO friendly as my FP washer will now wind up in a dump. FP washer was a total waste of money. This time, I'll buy another Maytag. My last one lasted 10 years.

We just moved into a new house that was a builder's model furnished with a Fisher Paykel DD603. Home is about 3 years old. Looked up customer satisfaction opinions for F&P - not good, but it was already installed. 2 weeks to the day, we got an F1 code (aka Flood Alert). There was a small amount of water emanating from the RHS of the upper drawer. Thought maybe a poor seal or gasket. Couldn't find anything wrong. I called for service. The tech showed up and advised that I/we need a new motor that secures the drawers. Only $400 for parts! I do not think so. Now in search of a replacement unit.

We have a 5-year-old dryer that I was told had a right bearing out. When they tried to replace that, he said the drum would now have to be replaced? Trying to fix it myself. Can't find parts anywhere. Help?

I made the mistake of purchasing the FP Eco washer, reading the reviews - a total waste of money. It is only 3 years old and has a water pump 3 mo. old; I purchased it from Craigslist. I got one wash cycle out of it and it stopped draining. All we get is error code #37. We've researched this error code 37 and tried to fix it ourselves and cannot. We now have to go out and buy a new one. I plan to purchase an Amana which we had before that lasted for 8 years without one repair ever.

First, I must begin with Consumer Affairs thank you! I was shocked to the response time since writing the original complaint. The response time was incredible. I received a phone call from Fisher Paykel customer service within five days of posting on Consumer Affairs, in length discussed my concerns by phone. She took control of the issue from Sears and resolved the problem quickly with no hesitations. Plus the representative called Sears and advised they would resolve the issue. I'm still catching my breath.

Our service technician came this morning and the washer is fixed. No parts needed! Apparently, a couple of tub support/positioning springs came undone during a spin cycle when a load unbalanced. A Fisher Paykel customer service manager called and spoke with my wife. My wife still loves her washer and dryer and was favorably impressed by the service manager call. So, my complaint is resolved. Thank you.

Single man. I noticed a few issues. I've owned several brands over many yrs. Machine is barely two yrs old and used once/twice a week, small loads of wash. Over the span The Tub was replaced - top ring as well - I notice water on the floor (from reading, others have experienced the same). Until recently, after adding a small load and pushing start, I heard a POP then a burnt smell. I did not stop the wash cycle. I allowed the cycles to start; however, it never rinsed and continued to wash and reload water. Repairman misdiagnosed the problem and ordered the wrong part. Second repairman installs and discovers the MAIN BOARD is burnt. I must point out each time a tech is called if the problem is not corrected and the tag is not closed as completed, it continues the repair on the same reference number even though repairs were done (tech was called for home service). It won’t count as four occurrences but Two - an argument for extended warranties supplied by Sears.

I have a Fisher Paykel washer and dryer that’s a little over 3 years old. The washing machine agitator broke, and it wouldn't drain water. Now it is fixed, but it doesn't even really clean the clothes and doesn't spin the water out like advertised. The dryer is junk. We have had a certified Fisher Paykel repair man try to fix it twice. It took a while for the part to come in, and then it didn't fix the problem. I just recently replaced the bearing assembly, and it still sounds like the dryer is going to literally take off through the ceiling. I have contacted customer service, only to have the wrong part sent to me. When I called to let them know they sent the wrong part, I was told that the part I needed would cost me an additional $50 dollars.

Approximately seven years ago, we purchased a Fisher Paykel washer from a local Lowes. I really liked the idea of using less water. The change from a regular dial machine to electronic push button seemed like a nice update. I will say that the only thing I like about this machine was that the spin cycle was very efficient and the clothes had much less moisture, resulting in far less drying time in the clothes dryer. The purpose of my review is to warn everyone what a horrible experience we have had with this brand. We have had to have this machine repaired four times by a professional. We have spent more money on repairs than the original purchase of the machine. We will never purchase anything by Fisher Paykel again. I strongly warn others about this brand. It is a complete waste of money.

I have just bought a Fisher and Paykel fridge (E373L WW). I chose this brand only because nobody else makes a fridge of this size without a freezer. Well, nobody whose products are imported into New Zealand, anyway. I don't need a freezer. I lost confidence in Fisher Paykel many years ago. It is so hard to believe this company was once so highly revered by every New Zealand housewife. They made washing machines and fridges that never break down; well, not until well into old age. I still have in use a chest freezer made by them in the 1970's. They must have made enough profit in those days making products that lasted. Why can't they still do so? My fridge is only 6 weeks old and appears to be working fine. The two stars is not for the fridge but the company.

The griddle on this range is a piece of junk. It does not heat over 250 degrees. I have contacted Fisher & Paykel numerous times about this problem. They referred us to a repair service. The serviceman does not even want to work on a DCS. They have adjusted the griddle numerous times and replaced the thermostat twice. It still does not get hot enough! Fisher & Paykel will not let you talk to their technician to explain how the griddle is working. We are unable to get a phone number where we can talk to someone who understands how the griddle is supposed to work.

I bought my washer GWL15 in February 2007. The fins on the agitator are all hanging by a thread of plastic. I would not have expected that to go wrong. I have been reading reviews from other people. Very interesting. I need a new agitator so I am wondering if it's worth replacing? We get white marks on the clothes after they are washed and it sounds like so do a lot of other people? I called a repair company for my dryer DEGX2 because it wasn't heating up. It cost $118.38 for the repairman to push the reset button! Needless to say, I will never purchase this product again or recommend it. Should I replace the fins or the washer?

Lisette ** is an excellent manager for customer care for Fisher and Paykel. She has been courteous and trustworthy, and has worked with us to resolve the issue quickly.

I bought my Fisher Paykel machine in 1999 (14 years). I never heard of it before but I did my research and then I went out to look at one. I have never been as pleased with any appliance I have ever purchased as I am with my washing machine. I bought it after my heavy duty Whirlpool motor burned out after 4 years. It has everything I could ask for in a washing machine. The wool cycle is great for today's new wools. I have never had it repaired for any reason. When it got out of balance the first time, I used the service summary and put it back in balance myself and have been fixing it myself ever since. It's easy to do and a lot less costly than calling up a repairman. It works! Thank you, Fisher Paykel. My machine is still running great!

On 10-3-09 we purchased the FP HE model #WL37126KW2, serial #NYU790706. In October 2012 we noticed dark dirty streaks on our clothes. Some clothing never did come clean. Dark clothes appear to have white streaks like large amounts of soap haven't been removed. I've tried different detergents and numerous cleaning cycles. Thank the dear Lord we purchased the extended warranty! Since October 2012 we've had 7 repairmen and 3 parts replaced. The last repair was on Wednesday, 4-17-13. The 2nd load of clothing came out exactly like it did the very first time in October. Are you kidding me!

Eco smart washer - Well I bought this in 2011 in Lakeport at the Sears. I noticed right away that my whites weren't getting white, even though I use Clorox. The next thing was having to constantly re-balance the clothes. Also, my clothes constantly get wound around the thing in the middle. The paddles should have gone all the way to the bottom of the tub. Instead there's like 4" below where clothes can get stuck. Then I did a test with the hot water. I pressed wash in hot water and when it was half-full, I opened the machine and it was cold. Well I tried turning off the cold valve and then I tried using the cold button seeing if they were switched. Then I had a problem where it wouldn't drain. Well it drains now. Clothes still get stuck, get stretched and sometimes ripped, and then come to find out that the hot button doesn't mean wash with hot. It means fill to 2" with hot and then continue filling with cold. The repairman for Sears phoned Paykel and that is what the tech told him is normal for washing in hot.

My husband and I purchased a FisherPaykel washer from Lowes approximately 4 years ago. We had not heard of FisherPaykel and were a little reluctant to purchase one. The salesman was knowledgeable about the product and sold us on the manufacturer. We have been happy with the product until recently. I am still uncertain as to what is wrong with my machine, only knowing that it no longer drains the water. I have contacted FisherPaykel twice - once to see if it is covered by a warranty and second to find a service company. I still have a washer that does not work, and the company they referred will not service the washer unless it was purchased from them. I am very disappointed in this product and the service.

I have had this machine since 2004. Early in its life, I had to have the motor controller replaced (under warranty). Machine has worked great until last month; the drain pump failed. I paid $140 for a new pump with an added fuse link. I installed it myself which was very easy. I wired in the fuse link and bam! I was back in action! After 3 weeks of normal use, during a wash cycle, I heard a loud pop and went to investigate. Upon opening the laundry room, I instantly smelled something electrical burning.

I have been begging my husband to replace our 3-and-1/2-year-old washer and dryer. The top loading HE washer ties my clothes in knots, stretches them out and pretty much ruins them. It also needs the load rebalanced; sometimes up to 5 times in a wash cycle. The dryer keeps overheating, and I have to tip the dryer up to squeeze my hand under the bottom to hit the darn reset button all the time. Now, the dryer is squeaking and super annoying. My husband is now ready to buy another dryer and let me tell you, it won't be a Fisher Paykel. I just need to work on getting him to throw out the horrible washer.

F&P Washer model # wa37t26gw2 - I bought this washing machine from a local Sears in Newton, KS. I have had it now for three years and two months. My husband was washing clothes the other night and went out into the laundry room and the whole room was filled with white stinky smoke. The whole entire board of the machine is burned up. I'm just not satisfied with a washer lasting only three years before I have a major problem. I just wanted you to know!

First washer purchased in 2001 had problem going from wash cycle to rinse in 2006. We tried contacting Fisher & Paykel and got no response, no support, and no help! We replaced a diverter valve, and then a circuit board, only to have wasted our money. We wrote a formal letter to F & P Customer Care USA (Irvine, CA) on Sept 21, 2007 letting F & P know that the diverter valve and circuit board only lasted 9 months before it repeated. No response was ever received from F & P Customer Care USA. That pretty sums up the amount of support/customer care you will receive.

This is the second FP washer owned but this time, we bought the new high efficiency one! Clothes often come out with black, greasy, soapy streaks on them, sometimes permanent staining. We use the recommended HE detergent and barely reach line 1 on the cap (any more causes loads of foam and machine to complain). Agren Appliances, from whom we bought the machine, sent out a technician to take a look but no remedy found. We have taken the damaged clothing to them and shown them what happens. They kindly gave us some powder detergent but the FP booklet recommends HE liquid detergent only.

Fisher & Paykel Ecosmart Top Load Washer - I bought a washer and dryer set from Lowe's 3 1/2 years ago and have no complaints about the dryer. It is very efficient and dries quickly and thoroughly, but the washer is another story. I have had many garments to come out mangled. The detergent never seems to rinse completely, and over the last 6 months, the washer has only been spinning intermittently. Now, it is not draining or spinning and I am waiting days for a service call. After reading these reviews, I don't feel very hopeful for a quick or permanent resolution. The salesperson at Lowe's touted the brand highly. When the repairman comes Monday, if he gives an expensive quote, I will be calling the scrap metal man to pick it up and will go buy another brand. Very disappointed as I paid over $500 for this machine. Never again. And I will tell all my friends.

In 2008, I purchased a washer/dryer from F&P. The person talked me into an F&P when I really wanted something else. Never hearing about this product, he convinced me it’s the best out there and their biggest seller. Boy, he was wrong! The washer sounds like a jet airplane when it spins. Sometimes, I have to spin them twice to get all the water out. The bearings in the dryer have been replaced 2-3 times, the thermostat, sensor module, and central module. Each time was at least $100 or more for a total of 5-6 times. I contacted a representative and was given a case number. Today, I called because the bearings are going again. That means another service charge. The next step will be the curb!

3 pumps in 5 years - We purchased our Fisher & Paykel washer in 2008 at Beesons, Lafayette, IN. They also did the warranty work for us. They replaced the pump while under warranty. A few years ago, my husband replaced the pump himself. Now, my pump is out again; the part is $130. We have decided to not put any more money into this appliance. I plan to go shopping for a new washer and will not be buying a Fisher& Paykel appliance ever again. I'm curious. Is this normal for a Fisher & Paykel?

This is the second set of washer and dryer we have owned. Our daughter has the first set, and after 15 years, it is still working great. Due to a re-location, we purchased a new washer and dryer. The washer works fine. The dryer, on the other hand, is not working out. We had the repairman come out due to the fact that the dryer overheated. It had to be taken apart and all the lint had to cleaned up. As per the repairman, it is a design flaw. This has to happen every third week; the lint builds up so fast so I empty the lint holder every time I finish drying a load. We have had our dryer vent cleaned from the outside, and just to be sure, we cleaned it from the inside also. We are not happy with this dryer. My husband said we should just get a cheap dryer somewhere. I had so much confidence in Fisher Paykel that’s why we bought this second set.