Ehrlich Reviews

This is the worst company I have ever dealt with. The guy that came over to discuss our problem with mice was eager to get our business and a sale. Gave us a quote and then the company changed the price to a higher amount. They used poison. Beware, not safe around children or animals. They took all of our installation out in the basement, and never came back to replace it. Right before winter. We have refused to pay the outrageous amount they billed us for. Especially because they were negligent in completing the work promised. They have now sent us to collections to ruin our great credit. Don’t use this company. Jim, who works for the company, should work for himself. He is competent, honest, kind, and knowledgeable.

I manage a retirement community in a small town. And these Ehrlich people who serve New Market, Virginia are the worst. Never show up. Unreliable. Constant turnover. We did not have service for 4 months. However, we received invoices for those months. I spoke with the "area manager" Eugene, who was apologetic and was working to correct the problem. However, the next thing we got was a notice from a collection agency for those same 4 months.

Honest, reliable, straight-forward. THESE are definitions of the word Ehrlich. If only these words were true. The dude who was filling in for someone else, arrived almost half an hour late and seemed to know NOTHING about what was going to be done. He then got flustered, refused to do ANYTHING and LEFT when asked questions. He labeled the actual client "confrontational", for apparently not sucking in his attitude when asked basic questions. It must be nice to be related to the owner (because who but a relative would be able to act this way) and be able to walk off the job and still keep it. BTW, this was the client's SECOND experience with said company, a different individual, spent 20 minutes applying treatment, then returned THREE weeks later when he said he would return in two weeks. This obviously was NOT effective since a second treatment was needed a mere few months later.

If I could give them 0 stars, I would. They took my money, thousands of dollars for a home exclusion service and then did almost nothing. They patched up some siding and set a trap, and never came back. They never baited the trap or caught anything. I tried to call over and over but they never showed. Absolutely useless.

Cancelled service in August 2025 over the phone and by mail. Did not renew. Company continues to bill and sent to collections. They have never even treated house since August 2025. Horrible company.

We used Erlich for 28 years with no problems until this year. We have had a mouse problem as we have in the past once the weather turns colder. Erlich has always handled the problem without issue. This year, despite several visits, the problem continued. We told them we were willing to pay any fee needed to solve the problem. That's when Erlich turned uncommunicative.

Ehrlich's collections called me yesterday to tell me I need to pay but they never completed the service! Billed for inside and outside spraying but even the service technician wrote on work order he was unable to complete the inside part of the job. Ehrlich still says I owe them $300+. Sorry, but I will not pay until the job that they quoted has been completed! What happened to the business ethics found in TC? The fellow would not give me his full name nor his location. Seems like the company is owned outside of Michigan or even the US. I am unable to upload technician comments but I will be willing to share in another format.

My local pest control company was bought by Erlich several years ago. Since then there has been a total lack of response to my requests. I wanted to meet a pest control inspector to let him onto my house and I was told repeatedly that they would be in touch. Crickets. The Inspectors ignore request made by customer services. Many promises made and none kept. Go elsewhere.

With repeated conflicting info from different team members and three technicians bring a NO CALL, NO SHOW for confirmed appointments; I'm not willing to waste anymore time or money with them. Not at all close to what their charming salesman presented.

If I could give them zero or 1/2 a star I would. I canceled as I moved away. They did not record it and kept charging me for 5 months! Now they have me in collections with TWO different companies for TWO different amounts! Where is the consumer watchdog to protect people from scam companies like this. Just look at all of their reviews, they are terrible. What is my recourse? I'm so upset.

Paul ** (sp?) was to quote both our home and my Mother in Law's (next door). Both my husband and my Mother in Law were home. Paul called me (was at work) and asked if anyone was home. I said MIL and husband should be. He said he was in my driveway. Asked for email to send quote. Said he sent quote. Didn't get it, asked him to text. He texted an amount of $2,288.00. Now the funny thing is, he never went inside. Either home. HE WASN'T EVEN ON OUR PROPERTY!!!! Paul was sent out by Ehrlich, but he is with Griffin Pest Control.

Their monthly service charge creeps ever upward. For us it is now $80 a month. Their claim of least invasive service actually means they do less, just the minimum. Their service description fails to mention the “when” of when it may be delivered. Today, 07/20/2024, we called for service to treat an ant infestation in our kitchen and dining area to be told they couldn’t get to us for around TWO WEEKS; what a downward creep (cheaper for them).

They are awful! Our company has a contract with them to come the 1st and 3rd Wednesday of each month, they show up whenever they feel like it, IF they show up at all. Still bill the same whether they show up or not. Call for a manager and get told they will call back the next day or within 24 hours and never get a call. When you finally get ahold of a manager they tell you everything will be fixed and the tech will come as supposed to and same thing happens. They don't go in attics, they now don't deal with stinging insects, they don't deal with mice except for throwing a few blocks of poison around. They don't deal with any sort of critters that are in your attics or walls. Pretty much only deal with ants. Would not recommend them at all!

Their pest control was okay. But we had a mouse problem in the attic. The sales rep talked me into removing all the insulation in my attic and sanitizing the attic before blowing in the TAP insulation R 60 which contain boric acid for rodent & pests. They subbed this out. The crew only removed a small portion of insulation before getting ready to spray foam. When I told them that wasn't what I was paying for. They needed to sanitize they walked off the job.

A couple of days ago I called Ehrlich for their Vegetation Management Services & the lady I talked to checked on her computer to make sure they serviced my area etc & told me they did. So she scheduled an appt for them to come out (today) to look over the area at 1:00. At 1:20 PM I get a call from them & the guy asked my "what kind of vegetation service" I need. I told him the exact same thing I told the lady the other day & he told me that they don't provide Vegetation Management Services to my area (I live in New England). They only provide Vegetation Services down south.

Wish I could give them 0 stars. Didn't show up when they said they would, there are never any appointments available when you call them, and they are not responsive to phone calls or complaints. Didn't solve the problem, but told us they had done more than their job. Stay away!

DO NOT UNDER ANY CIRCUMSTANCE HIRE EHRLICH. PLEASE DO NOT. They were the cheapest option for me. I ran into an issue with bed bugs three months after hiring them. For more than two weeks they have completely ignored me. The earliest they offered to come out for an initial inspection was two months after my first phone call. I thought this was unacceptable since I pay a monthly fee for their Pest365+. It's been more than two weeks and I've called 8 times. My request has been escalated 5 times. I've talked to 3 supervisors who say all they can do is escalate my request. I have received zero call backs, zero updates on these escalations and I still do not have an appointment scheduled. PLEASE PLEASE PLEASE DO NOT SIGN UP WITH EHRLICH. YOU WILL REGRET IT.

Find another service. I had repeated problems with Ehrlich and finally cancelled. The service to our house was for resolve and maintain a mouse problem inside the house. The service was never scheduled in advance and instead, the individual assigned to our house would call 30 minutes before arriving at our house. When my husband worked at home, this was merely irritating. But when on vacation in August 2023, the exterminator showed up and supposedly provided service (which was for mice on the inside of the house). I called to reschedule, which Ehrlich would not do because we'd already been serviced. I eventually cancelled in October and they billed me for Sept and Oct even though the last service was in May. Then they sent to collections to get the $110 from me.

Dwayne is always knowledgeable and friendly. He is always willing to put in the time to figure out why and how the bugs are entering our house. Office is friendly when I reach out to them. We have used this company for many years.

We received a phone call about our house inspection. We assumed this was our annual pest control house inspection and agreed to the appointment. We also had my husband take the day off so he could meet with the inspector to discuss our 365 pest control. Much to our dismay the house inspection was to discuss roofing and insulation. We consider this a bait and switch tactic. We are extremely disappointed that Ehrlich did this to us and are so disgruntled that we are looking for another pest control service.

Tom ** did an outstanding job in evaluation our Surf Avenue Condo Association Complex for termite damage which had occurred previously. The inspection was under our warranty agreement and Erlich was quick to respond and send a representative out to check.

We have always had to best experience with our technician Katie. She always on time, friendly, professional, and pays attention to details! We hope Katie will always be the technician that treats our property! Thank you, Thank you for all you do!

Although our termite inspection was already performed on Feb. 20, 2023 by Mr. Scott **, another employee showed up unannounced and unscheduled today (3/3/2023). Obviously, the lack of scheduling within your company continues.

Had issue with mice in the attic. Called and was immediately contacted by Kirk and made a quick appointment to evaluate the problem. Checked out attic, basement and even when outside to check for entry points. Was informative and assuring. Due to a vacation planned he was very accommodating with contacting me and setting up future appointments. Great experience.

I really like Ehrlich! They have always been polite and effective when treating my pest problems! They come when they are supposed to and I would recommend them to my friends and family members! Thank you very much!

So discouraging when you just email a time and it’s the next day without even checking. Folks need more than a day’s notice. Always end up cancelling, tell them and guess what they just keep doing. Never had a problem when I set up with my technician 3 months in advance. So discouraged after it continues to happen. I’m considering a different pest company. I’ve been with you folks 45 yrs and never had this issue till you merged.

Would have liked to have been called in advance. Was not home, so tech could not get into the house to treat inside areas. Bait in crawl space could not be checked. Don't know if bait needs to be replaced/refreshed.

Kirk **, Erlich, spent time in our home and on the phone to educate us on how to handle our pest problem. He answered our questions, was patient with our frustration, and gave us hope that our problem will be handled with care and dignity, and solved in a timely manner. We’re hopeful, thanks to Kirk.

Chris ** did a basement inspection and found mold and excessive moisture conditions. He came up with a plan for a remedy. He is an excellent five star employee and he is competent. And a pleasure to work with, he is also knowledgeable and knows his job well.

Hello, I am very pleased w/ the visit & assessment today. Ronnie ** was very knowledgeable & addressed all of our concerns w/ his recommendation. I am looking forward to hearing from a tech to move forward with service.

Of all the pest controls companies I chose the wrong one. Service technician showed up on Friday 8/26. Treated the house for fleas. Next day noticed no effect at all, I think the technician feed the fleas. Contacted Ehrlich Pest Control on Monday at 8:30 am, scheduler said she would get back to me, never did, I called again at 1:50pm, got a service call scheduled for Wednesday 8/31 from Noon - 5. Called Ehrlich Pest Control on 8/31 at 3pm, they said they have no service call scheduled. Asked to speak to a supervisor, one not available. What a poorly run company.

It was a very informative, and impressive presentation. I asked many questions, that were answered. I have to get help to prepare for the service. At 80 years old, that seems almost impossible. I have read many unsettling reviews on Yelp and BBB, that concerns me. If the service is as good as the presentation, I’d be pleased.

I would like to say how nice the young man was when he pulled up. I was weeding and he was very nice in telling me I needed to go inside for an hour. I'm sure a lot of people get really mad. I just appreciate them spraying. But he was really really super nice and tried to be gentle when he told me. Thought it needed to be said. Very nice guy.

Our service was done as exactly when it was scheduled Sean acted professionally and put covers on his shoes before entering our home. He explained what he was doing so that we understood what to expect. He had been in our home before so he know where and what insects to treat.

We own multiple apartment complexes and us Erhlich for our pest control. The regional manager Bill does an amazing job. Our two techs we use the most (Shawn and Matt) are always prompt and professional when working either with our property managers or our tenants. They all do an amazing job!

Very good service delivered by Kyle always. He is always at time. He always asks if everything is going okay and if there are any issues. He always tells us about the next coming service. When asked about something extra, he is always willing to perform extra service.

I have nothing but great things to say about the service that I have been receiving. Mitch "the bug guy" as I call him is incredibly flexible and respectful, courteous, and other things I don't know how to spell. I am as happy as I can be when it comes to Mitch and your company. Thanks for killing the spiders....I HATE SPIDERS!!!

Our service representative is great. He always gives me a heads up before coming and takes the time to meet with me after service call to review the issues and help me with solutions to prevent future issues. I appreciate all his help with our service calls.

Always friendly, helpful, courteous, flexible, on time. Can’t say enough nice things about the folks in the Erlich Scranton office, especially George!! Our little cabin in the woods came with a hidden carpenter ant problem. George got rid of the ants and since Erlich started servicing the house regularly, they have not returned in 10 years. Very happy customers!

Corey has been consistently effective as my service person. Answers questions and handles problems when needed. Appreciate the fact that I can be serviced at any time of the year if I have pest issues. I hope the price does not increase as payment is given 12 times a year and probably used 5 times a year… though as stated the on call availability is good.