Hawx Pest Control Reviews

My wife and I used Hawx for a house we bought 10 years ago and then we rented for a long time. We started using them again in the last seven months. We had some crazy rain a few months ago and after the rain, big cockroaches started coming into the shed and the back door. So, we reached out to them. The last time I had Hawx, I called and told them I was moving some stuff in my shed and thought I had found a termite, and asked if they could send somebody to take care of it. They called me back and said they didn’t think it was termites, but after I sent a picture, the guy said it was termites and that they would be there the next day. I told them what was there, and they came and did the service.

Hawx was at the house last week. Early that morning, I got a text message from the technician with his name and phone number in case I needed to reach out, reminding me to secure the dog and lock the gate. Then they called me again when they were 15, 20 minutes out to let me know they were coming. The usual places we get webs are around the trash cans, on the handles of the trash can, things over on the side of the house, and in the barbecue island. They always spray really well underneath the barbecue island. They open the door and spray on the inside because that's where we also get a lot of activity. Those are the two areas that I make sure they do thoroughly.

Hawx showed up one day, and the tech told me what they'd do and gave me a reasonable price for it. And I figured out I would see what they could do. My wife is allergic to mosquitoes and we have Hawx fumigate the yard. The techs are reasonably professional, very pleasant and nice. They come unannounced, spray the yard and leave. I never knew when they were there, so I asked them to knock on the door and tell me when they’re here, so that I know that they came. Or when they're finished, knock on the door and tell me they did it. They now do, and that was very magnanimous of them. They take pictures when they're done and while they're spraying.

I went with Hawx ‘cause they were cheaper compared to other companies at the time. However, I have mixed feelings about them. They follow up, but it's always something that I have to write them about or get on their case about for follow-up. I had a bad experience as it relates to them trying to take care of my termite control. I thought I had a service based on one of their agents quoting me one price. Turned out that when the guy came out to do the service, the price was completely different. Then I got a completely different response from the supervisor. And I never even got the service taken care of through them. So, that was pretty frustrating. But it’s just a typical pest control.

I started with Hawx many years ago when we lived in California and we just had the typical pests at the time. I just wanted more control of that so we didn't experience so much of it in the house or in the garage or anywhere else. We had another company before then, but they charged quite a bit more money. Hawx came in at a much lower price and provided comparable service. So we switched to them.

I signed up with Hawx in May and have yet to have a single service received. I have called and said I haven't received even one application of insect control on my home. I have paid the bill every month and been told they will be out but have never had anyone show up. I was charged for mouse traps which I did not ask for and after calling about the overcharge on my bill discovered that was the additional charge and had it removed. I never received my summer mosquito treatment and have had to knock down spider webs several time a week on the outside due to no treatments being completed. Having already over 285.00 for getting no service I am VERY upset with this company and feel a complete refund and cancellation on my contract is the best solution.

Updated on 10/07/2026: I followed Hawx’s request and contacted Sydney ** directly after Hawx stated here that it wanted to “work towards a resolution.” Unfortunately, that accomplished nothing. I was simply given the same response I had already received before filing this complaint: Hawx will not address the Aptive balance, will not refund any payments, and considers waiving its own termination fee a “gesture of goodwill.” This is precisely why I resorted to filing a BBB complaint. I had already exhausted Hawx’s Customer Care process, provided the documentation Hawx requested, and received this same answer.

These guys start billing you monthly, they came out once, didn't do a good job at all. It's like the bugs liked what they sprayed. After they sprayed, I actually found a tarantula in my office. We had some really big spiders in the house. You are supposed to see dead spiders after a spray. That once was in July, it's September and we haven't seen them since. So we got billed again 65 every month since we started in June, we called to cancel. OMG, $199 to cancel. They haven't even done anything. Nobody said ANYTHING about a cancellation fee. We are senior citizens and they took advantage of my wife who said how nice they were and lied to her and made her sign a contract that of course she didn't read the whole thing.

Hawx Pest Control is not the best out there. I used to work in finance, so I know they've had some money troubles. Also, they have tech troubles here in St. Louis, at least. Finding good techs or not, that's not easy. Making a comparison between Rottler and their services, you're paying a whole lot more money for Rottler services. But their inventory of people stays pretty stable.

Terrible customer service, unreliable service, and manipulative. The rep that I was in contact with was very snarky and rude. When it was time for services, I'd usually get someone show up when they were supposed to, but there were lazy attempts at other times. I work from home, so the excuses of "Nobody was there when I came by," is absolute BS. Then I was under the impression that the termite service, which is an ongoing $40/mo charge, would be checked at least every 2-4 months, but apparently, it's only once per contract according to the rude rep. Had Hawx for a few years, gladly dropped them recently.

This company is a scam. The “termite control system” can be purchased on eBay for a fraction of the annual contract these SCAMMERS charge. They damaged my yard sprinkler system and refused to reimburse me the $300+ in cost to get repair. DO NOT DO BUSINESS WITH HAWX!!! They lied to me and they’ll lie to you. I’m sure the BBB has dedicated an entire building floor to house complaints about Hawx. CARPE DIEM. My rating is obviously 0000 stars.

This is the worst company I have ever dealt with, and as a homeowner in various states for 30 years, that is saying a lot. They show up at your home on a scooter in the blazing heat and tell you there's no need to read the agreement; they will go over everything. I was given information that turned out to be completely inaccurate; for example, I was told that cancellations are prorated when in fact, there are 2 non-prorated cancellation fees (one for indoor service and one for outdoor service instead of just 1 fee to cancel).

We have had Hawx for 6 years. We switched to them from another company. The sales guy sold us on them to give them a try. They were great at the beginning but towards the last 2 years we realized they were only spraying in corners or would show up and out do the outside and not ask us if we wanted them to come inside. So we decided to cancel. Watch out. The sales guy says you can cancel at anytime but watch out for the expensive cancellation fee. Never mentioned once when selling us on their service.

Thankfully I didn't sign. Was told 1 time $50. Not a scam.

Paid for August 2026, zero service provided – Two no-shows caught on camera. I am incredibly frustrated with the lack of service and accountability from Hawx Pest Control. I paid in full for the month of August 2026, but the company contacted me asking to reschedule my original appointment. I agreed and set up a new time, but absolutely no one showed up for the rescheduled service. I gave them the benefit of the doubt and rescheduled a second time, only to be hit with another no-show.

If I could give zero I would. Hawx is a marketing service that gets you in the contract and that do NOT deliver their services. Their sales team knocks in your door and promises you the world. When is time to deliver, they have a 3 weeks schedule time and after you wait (with a 8am-8pm window time), they don't show up. TWICE! I chose to take the big lost and cancel the account. P.S. Any reasonable company would do right to you but not them. They refused to get my down payment or my monthly fee back - despite they NOT showing up. HAWX = $$$$$ WASTED MONEY, TIME AND FRUSTRATION.

We recently had Hawx come out for a couple of black widow spiders which we find at least once a week. They also do ants depending on the season. We've been using Hawx for over 10 years and it's a different person that comes all the time but for the most part, we get the friendly ones. When they first started, the guy would come with this big brush and get the spider webs out. Now, he doesn't. If the technician is in a hurry and he just wants to be out of it, he'll just spray. If the technician is nice and friendly, he'll do everything that he needs to do.

Hawx extended farther out into the property than the previous people we had, which was why we switched to them. We use them for general pest control and they schedule routine services and let me know when the techs are coming. The last two who came out were good. There was one guy, though, who put a bad taste in our mouths. But Hawx is reliable and the service is good. If you have a problem, they'll come back out in between the quarterly visits.

My experience with Hawx has been, overall, fairly well. I've been using their service on and off over the last five years. Recently, they came out and did what they were supposed to do. I called them back, and they came back out to redo the quarterly spraying. The pricing is reasonable, and they're very professional if you have any questions.

I had a pleasant interaction with the sales representative from Hawx. Scheduling my service was good.

I've been a little bit disappointed with Hawx because in the winter, they came when there was two feet of snow around the house, and I told them not to come, but they came anyway and did it. I felt like that was a wasted trip and money. In the spring, it was kind of the same way. There were torrential rains. I haven't actually heard from them. Usually, they'll call me. They used to call me the day before and let me know they were coming. Lately, it's an hour. I don't get to really have a whole lot of input in it, what they do or don't do. So, I haven’t been super happy with them in this year.

Hawx has been very dependable. They always send a text, contact you, and come when they say they're going to come. We moved into a new house out in the country and had rats and spiders. They took care of the rat problem right away. They put some boxes out, and since then, we've had no more rats. They also explained that the rats were likely coming from the nearby fields. They always offer specials, and if you're having a problem, the techs will do the job. They're also pleasant to work with. The biggest benefit is that Hawx helps keep the bugs and pests under control. They're a good company, and I like them.

Hawx has been fine for insect control, but they were trying to get rid of moles and it didn't work at all. I still had them. They said it was going to be a couple of months, but it turned into two years. After I complained, they just stopped. On the other hand, I’ve seen somewhat positive results with other pests. I still get earwigs on the second floor now and then, but not very often. As far as pest control, I would recommend them, but not when it comes to the moles. I had one guy who came out and he wasn’t in my yard for five minutes, and he moved on to the next yard. The last couple of guys who came out took their time and walked the yard.

I use Hawx for preventive reasons and they’ve been great, so I’ve never had an issue. I’ve been with them for four years and they've been A1.

We're happy with their service. They do a good job. We have ants, and I'm happy with how Hawx takes care of our situation. They're very thorough in what they do. As far as cost-effective, they're very affordable. They'll even modify their service. They do it four times a year, and they'll modify it. We had them modify it three times a year 'cause we didn't really feel we needed it in the wintertime. And if I have a special case, they'll come back out after they've treated, if I feel I need something more, without a cost to it.

Hawx has done almost all of the service in our home and scheduling a service is easy. You can do it online or just make a phone call. I've had to call into the office a couple of times, just because it was convenient, to let them know we had roaches. We had one in the bathroom, and then one came through, I assume, under the garage door because we found it in the laundry. We also had ants a handful of times in 10 years.

I’ve been using Hawx’s services for two years now. Scheduling their service has been great. They've communicated well ahead of time that they're coming, and they show up the day that they're supposed to. They do the work. Then they follow up with either a text or usually with a picture that says, “Here's what we did.” And if I need them to come inside and do some stuff, they’ll make that arrangement too. The pest activity has been minimal now. So, I’ve been very happy. I'm very happy with their service, with the company, and their technician.

Hawx likes doing business with a locally owned business. I really enjoyed somebody having a big picture integrating with my tools and the way I communicate. There were systems that I could use to get what I needed. Like when the techs are coming, there's communication using text and email. You can get online. I haven't had a bad experience. There's been an occasion or two where some of the housekeeping wasn't done. Like just the care to the removal of the spider webs, which is a big thing for my wife, behind the lights, around windows, things like that. But in general, my interaction with their techs has been great. There have just been a time or two where the service wasn't as good as it could have been, and people notice.

I'm on a plan and Hawx Pest Control comes out. They're regularly scheduled out for the year. They keep track of that stuff, and they're good about it. So, when it's time for them to come, they just let me know I'm scheduled for this time. I'm usually at work when it's time for them to come. They let me know that they will be there. I have issues with mosquitoes. Fire ants are usually some of the issues we have. They saw mounds of fire ants that I didn't see, and they treated it on the spot. They just let me know, “Hey, we saw this. You had ants in the yard,” and they took care of it.

We got pest control services from Hawx to keep the bugs and insects out of the house. They came to my door and had a good price. They are a good company and we’ve been using them for seven years. The techs come once every quarter and are very friendly.

I had some spiders and hornets and the tech said he would spray the areas and spots that I showed him. I’ve been using Hawx for a couple of years, and they usually reach out and schedule a service. They do a great job and help us reduce the bugs that get in the house. If people could, they should go with Hawx.

Hawx came around the neighborhood offering their services. I went with them, and they’re a very pleasant company. They’re very customer-friendly, and they seem to be very organic.

We had mosquitoes, which was why we needed pest control services. Hawx has been treating our house for years, and my experience has been great. Their staff is fantastic, and everybody is always nice. We still have bad mosquitoes, but I understand. Hawx treats it once a month and every time somebody comes out, they’re always super friendly.

I've had Hawx for a while. I have an ant problem now. The tech came in, and he sprayed some stuff in my house and put some stuff outside. And then he's coming back for a follow-up. I've had no problem scheduling the service. I can call them and tell them if I'm having a problem, and then they will come out and take care of it. The techs have been friendly, as well. They listen to me, and if I need them to do something, they're glad to do it, and they take care of it.

I've been with Hawx for several years. They come do their job, and they call me that they're leaving. I haven't had any bug troubles, so they must be doing a good job. My schedule is on a rotation. I would recommend Hawx to somebody else that doesn’t have them.

I use Hawx for pest prevention, and it’s been good, which is why I still have them after more than eight years. They are able to meet my needs. I call them when I feel like they need to come out, and they are always there. They provide available schedules. Their resources are nice, as well as the people who come out to do the work. They have good customer service. It’s been a great experience.

Did you ever hear the term "value for money"? Hawx prefer "take your money and provide little value". A young man came to my door selling the Hawx pest control story. They will take care of insects and Mosquitos. He had some type of contract on his I pad. I never got a copy of the contract. I had one visit for bugs and mosquitoes. I have not seen a representative since the first visit. His application was worthless. I still have bugs inside and outside. The short mosquito spray was worthless. In any case, I was billed $418. I protested with my credit card company, but they ruled in Hawx's favor. I called Hawx up and protested. They responded with, "too bad you want to cancel another$199". I cancelled. Recently, I got another charge from them for $240. I still have never received a receipt or copy of the contract. I would not go with this company for your insect control.

I have a wood house, and I had all types of bees. It got bad again and I have my grandchildren here. I used Hawx a few years ago and I called them back out because the bees were in the eaves of my house. However, I couldn't get through to Hawx. They just told me last minute that they were coming out, and I wanted them to do the inside of my house, but I was not home. They did the outside, but they didn't do the inside because I didn't know they were coming. That was a bad thing ‘cause I didn't want to have to do that twice.

Hawx Pest Control's technician has a regular time to come to my home. But I also called and asked for a ant treatment because I had swarms of ants in my backyard. The people who come to the house are very polite and efficient. They're always done anything I've asked, whether they're going to come in the house, or if I'm going to open up the garage so they can treat in there. All in all, I've been with them for a number of years and I've been satisfied.

I've been with Hawx for five years now. We liked what they offered and signed up with them. It's always been a very smooth experience. They text ahead of time, let us know they're coming, let us know when they're here, and let us know when they're done. They're kind and considerate. We've been very happy with our experience with Hawx.