Hawx Pest Control

A guy from Hawx doing door-to-door came to my house. I liked him and he said that he could take care of certain things and give me a good price. And they've been doing well ever since. So, I called them and they were there within the next day or two to service if I see any kind of bugs. We have two properties and they put some termite things at the other little house. It was what I expected.

They've been really great. I had them come out because we had fleas. They do a warranty thing for 30 days. I had to have them come out three times in total. They did an amazing job in the house. However, one of the guys that was treating our house ended up locking the door and we didn't have our keys. We were waiting outside. We had to call a locksmith. They said they were gonna reimburse us. But I'm still waiting on the money for that.

The tech was really nice. It was pouring down rain, so it was a challenging day. But he did a good job about taking his shoes off and not tracking it to the house. The service was good, but it was very overwhelming. As soon as I put in an email request to get more info, I ended up having to block the number because they called every two minutes and I was working during the day. So, I blocked it.

I have an issue with mice in my walls. Hawx Pest Control came out and put some stuff out around the house. They were professional. I'm still having the same problem but it's less than it was before. They told me that it's gonna take a little bit of time and if the issue still persists, I could call for a second visit.

They come once every three months and they put a border around the perimeter of the building and put poison in the yard. The techs are professional and pretty chill. They let me know when they're 30 minutes out. Pest activity has definitely gone down. There are ants every now and then but it's not too bad.

The agents from Hawx that come by have been good but the way they got us into the company was a little sketchy. The agent who signed it up seemed like he was being honest but he was very persistent. They said it's $49, which was what made me switch over, but it's kind of tricky because it's $49 monthly for services every other month. Why are they charging every other month if they're not coming all the time? I called them but they wouldn't let me out of the contract. I wish that they were a little bit more honest or that they could do something about their wording. Also, they charge extra for rodent services, which I didn't really appreciate, but I understand because it was something different. But with the other company I was with, it was all within the service. I went from paying $49 a month to 80 a month now for this rodent service.

I wanted to get rid of the rats. So I signed up with Hawx and they sent someone over. But the one that came this morning told me that he did not treat this house for rats, and that he treated it for pest. But what I specified was rat. On top of that, I said, “Go ahead with the pest and then we'll do one contract.” But the one that came this morning put out traps and he did a lot of work around here. He said he was going to charge me an extra $25 a month for the rat traps and that I owed him $75 this morning, which I told him, “Let me talk to your boss.” His boss said, "Yeah, that’s what I had to do." I told them, "No, I wasn't gonna do that because I specified that I wanted the rat.” So he looked up on the files and he said, “You're right.” The guy this morning and the one that I talked to on the phone were in cahoots. They were trying to get $75 out of me this morning, and $25 towards my contract, which the other guy might have kept.

Hawx Pest Control came out to take care of the spraying in the house. I told them that I have a light German cockroach infestation starting. I've been having Terminix for the last year and a half. They haven't gotten rid of them so I terminated my contract with them and called Hawx, and they came out and sprayed. I'm not noticing much of anything. Everything's a lot better. They were really polite, really nice, and then they're coming out again tomorrow to respray the house and do what they need to do so that it can get taken care of. The technician was really chill. He did their own inspection and said, “What you do have going on is behind your refrigerator. We're gonna take care of it. Don't worry.” He put some traps out. He sprayed. He went around the rest of the house and did what he needed to do and so far, so good.

If anyone is looking for a pest control company this isn’t the one, they said I will be charged $40 two consecutive months and on the third one $80 because their tech will go under the house and spray, one time they did sprayed under the house since I been with them, but the charges are always been $80, some months they don’t even send a person to spray around but they charged still, tried to cancel the contract but they want to charged me $560, person on the phone told me “is better for you to keep going until contract is done”. I requested a specific inspection in the attic and got charged $40 extra on top of the $80, this company is full of charges and you ask why their tech hasn’t come to your place, customer service doesn’t know. If I would’ve known the level of professionalism from this company I wouldn’t sign a contract with them.

I signed up for quarterly service over a year and a half ago, received quarterly service as agreed and was satisfied with the service. Suddenly, my card began to be charged monthly and the service price increased by 35%. My credit card kicked back the bill and I waited for my next service appointment that never happened although, I was continually billed monthly without receiving service. I called the company's accounting department and they told me that I will still have to pay for the months I didn't receive service because it is a "subscription."