Orkin Pest ControlConsumerAffairs Unaccredited Brand
We called this company to eradicate our bedbug problem since Dec. 2017. 5 treatments $2K later it is now April 2nd 2018 and we are still finding bed bugs. We have laundered all the laundry in the house multiple times and have done everything the company has asked us to do to prevent spreading them throughout the house. I am very upset with them. I called them and demanded they come back and treat the house for free. They are agreeing to come back tomorrow. This better be the last time we have to have them come to the house. I feel like we've been scammed and I am not happy. Just be wary about calling these exterminator to your house. Remember pest control is a business not a hobby.
These fine people have been working in my home since Dec 2018 on a mouse invasion. They were here each time we called and made weekly trips to change traps and seal holes found. Today, we caught number 50. Yes, 50 of the little darlings who took up residence. I will forever be grateful to these wonderful folks at Augusta, GA Orkin. Only the best!
Joe came out for the first time 2 weeks ago. What an awesome person and customer service!!! Joe reassured us we were doing the right thing and that it wasn't as bad as we thought the cockroaches were. Did a follow up last week and advised things were looking better and we are headed in right direction!!! Thanks Joe. You are an awesome asset to Orkin. Wish all people had your customer skills.
My experience was a non-experience! I find Orkin too big a company to be bothered with potential customers. In order to come to inspect they give a 4 hour window and claim they will give a call 30 minutes before coming. It is a no non-sense take-it or leave-it condition and their customer service applies that rule to the letter. My question is why can't they agree on a time and keep it. Do they think (like bugs) we have nothing to do but to wait for them as if we are the bugs and they come to destroy us. No thank you! I am not interested in this kind of non-customer focused customer service. Good luck to this big company who will not be big for long with this kind of process to earn new customers.
On Wednesday, March 21, 2018, at 10:48 AM, I received a call from a Orkin representative named Rouel ** saying that he had me scheduled for an appointment for today. This is absolutely not true. I NEVER made an appointment with him for today. He actually left a message on my answering machine. I was home when he called but opted to ignore his call. Immediately after receiving his call, my intercom rang which I ignored since I was not expecting any visitors. Then within minutes, someone knocked at my door.
I suspected it was the Orkin rep due to the sequence of events. Then I heard him spraying something in front of my door. Mind you, the area he sprayed is a hallway which is a common area and has nothing to do with my apartment. The area he sprayed is maintained by building services. After he left the premises, I looked outside of my door and saw an unknown liquid on the floor. I took a picture of said liquid. Then as I was looking at my email account, I saw a bill from Orkin for $113.23 which I will be disputing with my credit card company since I never scheduled an appointment. This is absolutely unprofessional and I am filing this complaint for the reasons stated above. How dare I be charged for a service I never received.
I would like the actions of Rouel ** investigated. If he billed me, how many other people has he done this to. This is my second encounter with Rouel ** in which I have found his actions to be questionable. In December, 2017, I made an appointment for December 29, 2017, for a specific time but he came earlier than expected and insisted that was the time we had scheduled the appointment for.
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We use the in ground units. We have had great service but when it came to refinancing, they wouldn't fill out the form necessary causing me to have to pay for an inspection outside of the company I already pay for one. They claim it's a liability!! A liability from what? They are supposed to be protecting my home already. Sounds like fraud to me.
The Orkin estimator showed up at my Mom's condo, yesterday morning, unannounced. He said the Orkin office received a call from Mom saying she had termites. She let him in and she complained about the ants that Orkin sprays for. He went into her bedroom and came out with a diagnosis of bedbugs! I have had experience with bedbugs, know what to look for etc. He was showing me DUST in the bed frame. He went out to his car, for something. Came back in and miraculously found a bed bug in a knothole in the bed frame slats! I knew right there he planted it. He scared my Mom to death.
She believed him and signed up for $1,300 in treatments. Only guaranteed for 30 days. He was all over the house, even the attic... drumming up business. My daughter and I tore the room apart last night. Steamed everything... No bedbugs. This conman told us, Mom was the third customer he had that morning. The other 2 customers got surprise visits. He claimed Orkin was called for groundhog and flea infestations. Really? He was just drumming up business... period. Fraud!
Extremely unprofessional, absolutely terrible customer service. I had called Orkin for an ant problem we were having, and on 3 different occasions, I spoke with different people from their call center. Each time I had them explain what the charges would be, and what they would cover. The first guy I spoke to was knowledgeable about pests, but was confusing explaining the pricing. Someone called me back later that day to offer me 10% off of what the first guy had quoted, and I told them I would speak to my partner about whether or not he wanted to go ahead with it. A 3rd person called back and since I wasn't sure about going ahead with the service, had this person explain the pricing also so that I was very clear on what to tell my partner about the cost. Each time I spoke with someone, they said that it would be one price for 7 visits throughout the year.
We have never had to call a pest control company before, so I had no idea what to even compare the pricing to. After I talked with my partner, he gave the go ahead. Scheduled someone to come out. A guy from their local office came out the day we had scheduled, and was super friendly and knowledgeable about pests. When he went to get started, he then explained a COMPLETELY different pricing system than what the previous 3 people had explained to me on the phone -- amounting to nearly $100 each time they were to visit, 7 times a year. That's right -- they wanted to charge almost $700/year to come out and treat (with product I later found you can buy online). There was no way we would be able to afford what this guy was now telling me, and he had no idea about the 10% off pricing they had told me on the phone.
I told him about the 3 people explaining the pricing very differently, and he said he would contact his manager and have him listen to the call transcripts, and they would get back to me. They never got back to me and never followed up at all. Someone a few days later called from the call center, asking why we hadn't gone through with the treatment, and I explained it all to him. He proceeded to ARGUE with me & talk over me, basically saying that I was trying to rip them off! I kept telling him someone needed to listen to those transcripts & they would hear exactly what I was telling him. He said they were going to listen to them right then, and get back to me. They never followed up at all and never got back to me. I strongly suspect they all listened to the transcripts (or maybe not) and decided that they just were not going to honor the pricing system that had been repeatedly explained to me.
Extremely unprofessional and terrible customer service, to not even call back having listened to the call recordings. Not only that, but we were able to take care of the ant problem ourselves, and for hundreds of dollars cheaper. I had heard bad things about Orkin in the past, about people paying for them to take care of bugs, charging an exorbitant amount, and the problem not going away, but I thought I'd try and take a chance with them. Never, ever again. I would not recommend them, simply for how awful their customer service and treatment of customers was on every possible level. Save your money, and buy stuff off of Amazon. You will be very glad you did and avoided this company.
I believe Orkin plays on the fears of the homeowner. They made specific promises and never followed through on any. They did not locate where the mice were getting in. As a matter of fact, they really never looked. They were supposed to come to empty traps - when called they wanted to schedule for days later. I found and plugged the openings. Their baits did not attract or catch any mice. Performed services outside that were not requested. Wish I had read these reviews before I signed a contract.
Paid 100 first visit. All they did was put down traps... Guy was in the house 20 minutes. Didn't do a thorough investigation at all. Sat in truck. Came back with a contract that last a year which I didn't know about. We sealed the home and did a great job in catching the bugs. Don't waste your time or money in hiring these losers. They make empty promises come out and do nothing.
I will never use this company again, they always came without calling, they stated they called but I never got any messages, they did the outside, I never set up for the inside and they charged me 124.00, and said I still had to pay for it... Very poor customer service, I will go with Ehrlich next time.
No one ever explained my contract to me! They came January 19th 2018, he came and left. Did not know he was here, 'til I looked outside as he got in his truck! Not doing anything around and in my house! Next I received a email that they had raked $100.00 out of my account! Very upset, called them. Said she would put the $100.00 back in my account! Before I could say anything, she hung up the phone on me! If you have pest go to the hardware and get your own poison!!!
Two guys came out to my house and did service to my home in Kansas City, Ks. And it's been a month now and I needed my chainsaw out the garage. I went to grab it and it's missing. These have been the only guys in my garage. And also I work in the house and I bought my mother a system to turn the lights on and off with her Android still in the box and I went to hook it up and it's nothing in the box. My uncle referred these guys and my uncle notice he had a items missing as well. I would never in my life let a Orkin personnel in my house ever. I would not recommend these individuals by any means. Young Punks!
I had a infestation situation in a large home and didn't know where they all came from. Orkin explained roaches were travelers. With the many people in and out they can be in a purse, luggage, bag of clothes brought in the home. Never thought in 3 weeks I would be free of them. Orkin came in, educated me on what I need to do on my part. It was teamwork. No grease on the counters, stove, cabinets etc. Orkin explained that they feed off this... Food. Cracks I needed to seal the spaces. Behind the stove and refrigerator, I needed to make sure it to was spotless. The house from the looks looked very clean. But Orkin press his hands above the stove cabinets and show me how sticky it was. "Grease", he said. Then I pressed my hands and it was sticky with hard to see grease. So I pull out the stove and refrigerator and dishwasher. I washed down all cabinets until I could feel no grease. As Orkin told me to do.
I purchased clear sealer and sealed all cracks or openings. Orkin removed the electrical outlets and spray some type of mist. All vents were done this way with mist. Orkin exterminate the entire house. But his work was far from being done. This only kills the live ones, Orkin explains. The babies to be born are protected until they come out. I have a fear of bugs so Orkin came if I called them with no problem. A few times the first week because I called them and again the next week because I called them. They understood my fear and was there for me. In 3 to 4 weeks they were all gone. You could find a bug or roach anywhere. I continued keeping the counters and cabinets free of grease.
People would tell me everyone has roaches or bugs, "this is Florida". This is so far from the truth. Orkin say no one has to live with bug or roaches. No one. So people stop blaming FL. The price was fair and some say they are higher. I paid only about $77 every 2 months and I would have paid more. If you have bugs in your home or apt buildings I recommend Orkin. #1 in Pest Control. But understand they work with you to get the job done. Do your part and Orkin will do the rest. You can't expect results if you continue to keep food and trash. Basically a filthy home. Listen and let Orkin educate you. Just do your part and the experts will do the rest. They may cost businesses more than other pest control. I rather pay a little more and get results. Thank you Orkin.
We signed up for service in May 2017. I was told that this would be a series of 4 visits. The technician never contacted me to schedule dates, he would just schedule them and call me a day in advance to notify me of the visit. Once the four visits were completed, I assumed that would be it. He called me over the weekend to "remind" me of the appointment he had on Monday to service my home. I immediately sent a text stating that we no longer require service, to which he replied, "No problem, you just have to call to let the company know as well."
On this call, it was stated that there is a 30 day cancellation policy. For what? I was told this contract was just for 4 visits, which were already completed. I was advised that this would be escalated to a manager for further review. Yesterday I get a call from the technician, confirming cancellation of service. I explained what they had told me, and he says not to worry, he will send this to management and it will be taken care of. Today I get another call, stating that I am required to give 30 days notice of cancellation. Needless to say, I cancelled today, and will not be utilizing the final service that I am being forced to pay for.
I have had representatives out to my house for $77.00 every two months. The initial visit was $127.00. It has been over nine months and I still have bugs. I guess I will have to do it myself. I will never use them again.
I will never do business with such an unprofessional company as Orkin. My first appointment for December 8th was cancelled that same day. I had an appointment for today 12/14/2017 from 12 to 2 p.m. I called the office a 2:03 and the rep said she would try to call the tech for an update and put me on hold. She stated the tech would not answer his phone but she would keep trying and call me back. I tried to call again at 3:39; no answer so I left a message asking for a return call. It is now 4:45 and I have not received a call. So I wasted a full vacation day for nothing. I work in customer service and would never leave a customer hanging the way this company did to me today. I will post this same email with the Better Business Bureau so hopefully save some frustration for someone else.
I love this company and the Man (AZIZ) who comes to do my treatment. He is knowledgeable and has a great Attitude. I had a previous company that didn't do a good enough job at controlling the problem that I had. I will always keep this company and refer to everyone I know. They are an honest company with no frills.
I rent an apartment out of a very nice apartment building. I have lived here for 6 years with no pest issues. Last year, a new tenant moved in downstairs that was a nightmare all around. Along with ** use, they brought the dirtiest of users/people, creepy people, filth, and cockroaches. After 2-3 months of them living here, we started to notice one here, one there. Within 6-7 months, the building was completely infested. We tried bombs, sprays, traps, nothing work. After a year, they were finally evicted, and Orkin was called. Their first time here, they were scheduled for 4:00 pm. They didn't show up until 7:30, and the exterminator said he was tired, it was late, and that he would come back the next day. None of the tenants were happy about this because we all waited, and made sure we were home at 4:00 when they were suppose to come. Anyhow, they came back the next day, and put dabs of paste in the cupboards (some of them) and in the drains, and left.
We waited a week, and it actually seemed like the infestation got worse. Since that day, (two months ago) they have returned 8 times at our request, (due to complaints) and each time they show up with spray that does nothing. In fact, one of the times, the exterminator opened my cupboards and began spraying my dishes. Long story short, I am not impressed. They have not helped at all! I do not find dead cockroaches... I have to keep finding their nests and destroying them with bleach, bug sprays, bombs, and anything I can think of. They advertise satisfaction guaranteed, and charge a bundle! Well, I am NOT satisfied at all!!! Now they are saying that it may take 6-8 months to work. WHAT!? How is that even possible? Maybe 6-8 months before we realize this is not working, and cancel services?? Not this girl! I'm done with Orkin!
My Father has had Orkin for over 45 years. For GOD'S SAKE. HOW MUCH OF AN INVESTMENT??? 3000.00 Termite inspections, 300.00 maintenance, MONTHLY sprays for 60.00. He's been having mice problems for YEARS. Still have roaches in a better than most maintained home. My visit from out of town after being military for years, I encountered meeting the exterminator who told me, "Hmmm looks like mice are here," as he continued spraying. Mad as hell I followed him asking, "ISN'T THIS YOUR JOB to get rid of them???" He said, "Oh I have something in my truck." He went, came back and handed my 83 year old Father white boxes to place, then left. This was 2011.
I bought traps, over 80 have been placed and DAD removes them. It's 2017, due to my health I can't come home. Per others and Dad, mice holes and now bigger (rats?) exist. The regular guy was out and his substitutes at least looked to see where they might be coming in and told my Father he is not supposed to be not taken care of. He has been a widower for 6 years, he's 89. He lives in a very humble modest home. He pays money to be safe and free from vermin and this. He's ALWAYS PAID ON TIME. He deserves better than this. He is a quiet kind-hearted man who thought, he didn't want to get anyone in trouble as he has mouse excrement and activity. I'm thoroughly disgusted. You can call that number I put in place to ask Dad if you care. Someone has to.
It's amazing how Orkin speaks about how experienced and professional their employees are but I can't even get anyone to come to my house for an inspection. I have had them cancel on me 4 different times. Once I was told "Well we don't do services on Saturdays so no one would have came anyway." Orkin actually called me EVERY TIME to schedule and NEVER showed up and once they did show up I was told I had to make another appointment. The company is very sad. I would never recommend them, I had to start calling just to make sure someone was gonna come and every time was the same answer "You're not on the schedule." SMH something needs to be done about this. I NEVER started services because they NEVER showed up.
I rent out my home in the US and live in another country. When I moved, I contacted the local office to have my name changed as I had just gotten married and to request E-bills. The person I contacted said they would handle getting my bills emailed to me that she would just have to put it on her calendar as the company doesn't provide that service. I was very impressed that she would do that for me. However, when the time came, instead of receiving an E-Bill, I got an email from her saying my payment was late. I messaged her that I hadn't received the original bill and she said that she asked the billing dept several months back to email it to me. Since they obviously didn't send me an E-Bill, I asked if she could contact them again and she refused. Since she had originally told me that they don't do that, I feel that she dropped the ball and was lying and trying to pass it off onto someone else.
I then asked her for their # so I could contact them and she deflected my request by asking me totally unrelated questions. I finally had to go on Facebook and message Orkin that way and was assured I would be receiving E-bills in the future. I won't know until spring if I will actually get an E-Bill this time or not. I also filled out a name change form through that same person a year ago and the tech who recently contacted me about an inspection is still using my maiden name.
The tech recently contacted me as it was time for my yearly inspection. I received a voicemail from him and then noticed by the # that he had called two times before and hadn't left a message. It took him 6 weeks from the first call to actually leave a message. I then reached him via text and told him he should schedule it with the company who rents out my house for me. I gave them his # and they called several times to schedule but there was no voicemail set up. It wasted their time as well as mine as I had to contact the tech via text again to see what was going on. He said he had been very busy. If that is the case, voicemail is crucial. Why does this company not provide voicemail for their employees or check to make sure they are using it?
I didn't give the tech permission to discuss anything with the realty company but he discussed his findings with them before I was even emailed his inspection report. I didn't want him discussing things with them as in my opinion they use scare tactics and overdramatize things to get your money. The first time they did an inspection they said I needed a moisture barrier and that there was some fungus on the boards under my house. There was no damage to the wood, however. They said that they could take care of it for a mere $4000. I then got the moisture barrier and wood sprayed on my own for under $500. I really think this company needs to get some better management in place at a minimum. I'm not sure I will be renewing my 7 year contract when the time comes.
I had been an Orkin customer for over 30 years - first 25 no problems - no pests. Last 3-5 years different pest control operators every 2-3 months some clueless. Told them if they keep adjusting my monthly rates higher every 2-3 months I'm out. I finally got tired of new operators and kept saying I'm out - they did not raise my rates still 55/month which was ok- newest ones last two months would make an appointment not show- I would call them day of service ask for a call back to inform them when I would be home or out- no returns calls, no service. Office Girls in Fayetteville, NC were different each time I called- nice but also not well. My last appointment was Saturday between noon and two- left two messages with Mike the operator no return calls no show. Now Tuesday no return calls to reschedule or apologize. This local company was ok once but now terrible- would not use them again if they gave it away.
Yesterday they sprayed for fleas. I did exactly as they said, vacuum, wash sheets, clothes, any fabrics around the house, and picked all things off the floor as well as strip the bed. Came back after the 4-hr wait from them spraying with what looks like a can you buy at Walmart of bug repellent. Fleas did not go away. They are even worse now. I called my local office and they informed me they would send someone out this morning. Well, no one showed. I called the office to figure out what was up, no answer. Hmmm, so I called the main office. They couldn't get in touch with them either. Seems weird. So, I asked if I was under a contract, "Technically you are, but if not satisfied within 30 days, you get your money back." Well, looks like I am unsatisfied and clearly not getting a resolution except getting my money back. Thanks for wasting my Saturday Orkin. I wouldn't recommend them to my enemies.
It's amazing to see other reviews from all over the country indicating really inferior service! I have a cottage in Maine, which several years ago had a problem with carpenter ants. In fairness to Orkin, they did get that under control and I didn't see ants for several years. But last summer and this past summer, their service has been terrible. Although they have the name and phone number of a person to let them in the cottage in May, they don't bother to call, just come and spray the outside. NOT what I'm paying for!
This past summer was the worst. The technician did a less than complete job and when I mentioned it, he was rude and dismissive. Before I left in August, I called the office to ask then to have someone come and spray while I was there. They made an appointment for 2 days later... I stayed in and waited, but nobody showed. I called again, and they promised to send someone the next day... Again, no one showed. At that point, a friend and I got some spray and sprayed around the house ourselves! Needless to say, I cancelled my service with Orkin. I'm not sure who's more incompetent... The office staff or the technicians!
I requested a quote for extermination services; the guarantee was 30 days. The representative provided checklist of what we needed to do. When it came to signing the contract, the checklist I was asked to sign was different. Wouldn't that void our contract if I didn't follow the signed checklist? Oh no! I didn't feel comfortable with the price, it was very expensive for a 30 day guarantee. I messaged Orkin and told him that. He said: Hello Mrs. **. At this point I would have no choice but to lower the price for you. With it being so late, we would take a loss on a day that was a". Yep, word for word. I have contacted the company twice without response. Save your money and time and find a professional. ORKIN IS NOT PROFESSIONAL.
I had a disastrous experience with an Orkin exterminator last Thursday, I live in Newman Village in Richmond, Va. They have a contract with Orkin. I don't and didn't have any pest. NONE! At all! He only sprayed the kitchen. I had the spray done only as a preventative measure. After he left (that night) in the wee hours, I got up for a glass of water. A swarm of fruit flies hit my face! To my surprise they were in a huge pile in the refrigerator! They were in a large pile in the freezer! They were dead in the freezer!
I had to throw all my fresh fruit and vegetables away. I am a senior on a fixed income and over half of my groceries were destroyed. The rental office assistant Becky ** that sent him says she doesn't know who he is! To add insult to injury she sent Orkin back today! Of course I didn't let them in. They tried to turn it around on me saying I must be had some spoiled fruit or something being the fridge. I explained to them my husband pulled the fridge from against the wall and it was clean! I got up at 5:30 am this morning cleaning them up and throwing away food!
There are several reviews on Orkin stating theory deposited eggs in homes of insects! Obviously a lot of their employees are dishonest! and don't have a conscience. This man played a cruel joke! I have been cleaning my refrigerator daily (since Thursday) off and on wiping up fruit flies! Spraying my kitchen and cleaning and more cleaning. Throwing away more food that flies contaminated! They are nowhere else in my house! Only in the kitchen where he sprayed on the side of the refrigeration. I have contacted several agencies trying to find out who this man is. I contacted ** , the Service Manager in an effort to try to identify this man. This is immoral and reckless behavior because it can get someone sick!
We recently called Orkin after discovering we had a roach problem. Having never had to deal with a bug problem before, we called what we thought was the leading exterminators in our area. We were quoted an initial price and was told we needed to go to huge lengths, such as clearing out cupboards, putting everything onto the kitchen table, and covering everything with sheets due to the extensive spraying the would need to do. They also told us to be out of the house for 4 to 6 hours after the treatment. We followed all the directions and paid for a motel room as I have extreme health issues, just to be safe.
The technician showed up almost an hour late for our appointment, told us we didn't have to leave, nor did we have to go to the extent of preparation they had told us we needed to do. We questioned all of what we were now being told. He didn't do an extensive spray treatment, stating that he didn't have the supplies on his truck to do so. He did, however spray the front door and a few other spots and set bait traps. We had to call them back 4 days later because the roaches were worse than before they came. We let them know about it and they said that the tech would be sent back to our house at around noon the same day we called. Once again, no tech showed up when they said he would. By this point we were thoroughly disgusted and felt robbed by this company. We ended up canceling Orkin completely and calling another exterminator. We would never use them or refer them to anyone ever.
In March of 2017 I contacted Orkin with a bedbug outbreak. They came and claimed they treated everything correctly. After, 5 visits and $1300 We are looking for other alternatives because we are still having a problem with them. Very displeased with the service they claim to provide. The supervisor told us a correct treatment should take about an hour. We had cameras in our house and all 5 times was 20 minutes or less in a 4 bedroom home. We also, had to throw away our furniture due to them saying the eggs were hatching because they couldn't spray all areas of furniture. So on top of paying 1300 we also have to buy new furniture if we can ever get this situation taken care of.
I have lived in my house for 12 years. We never had roach problems. I started using Orkin because we had scorpions (Texas). We were very satisfied with results of their service and decrease in scorpions. Then about a year ago we started seeing roaches. We complain about roaches all the time and we are still seeing them. They have a new technician every time and this problem is still not fixed.
Orkin expert review by ConsumerAffairs
Orkin is one of the most popular and largest pest control companies in the world. The company serves businesses and residential property owners both across the country and internationally.
Company reputation: Orkin is known as one of the leading experts in pest control. The company is more than 113 years old.
Variety of services: Orkin offers a variety of pest control services, including termites, bed bugs, rodents, ants, roaches, spiders, scorpions, bees, ticks, mosquitoes, and more.
Location of company: Orkin has locations across the world, including the United States, Canada, Mexico, Europe, Central America, South America, the Middle East, Asia, the Mediterranean, Africa, the Caribbean, and Australia, so it’s a convenient option for customers across the world.
Service: Because Orkin exists across the world, it’s hard to depend on consistent customer service. Representatives from location to location may differ due to different regional challenges, different managers, etc.
Scheduling: Customers who need quick service from Orkin may experience delays and long wait times when trying to book an appointment.
Best for: Landlords of large residential buildings, single-family homeowners, apartment & condo owners, commercial property owners
Orkin Pest Control Company Information
- Company Name:
- Year Founded:
- 2170 Piedmont Rd. NE
- Postal Code:
- United States
- (844) 513-0867