Dyson Vacuums Reviews

Dyson V9 Motorbar Cordless Vacuum. Paid over $300 for this vacuum. Every time I vacuum the floors, I have to use a wire coat hanger to remove the clogged dog hair in the tube and container. I have to do this multiple times, Wish I never would have bought this.

Less than one star. Customer service regularly gaslights you and lies that replacement parts on are on their way. They dragged out my issue for 2 months without a working vacuum. I finally felt fed up and they stop responding to any emails. Beyond dreadful customer service for a “high end” brand.

Have two V10 Dyson cordless vacuums. Had to purchase a second one within a few years of the first because the battery life seemed to be diminishing quickly. Couple years later and the second vacuum battery also draining quickly. Customer service diagnosed this as a main body issue and shipped a new main body under the warranty. Did not seem to help the the battery life. Eventually the battery died so much that plugging in would only charge to one bar and charging station would shut off. Vacuum activity lasts about 30 seconds on this charge and then needs to be replugged. I called back a few months later to tell them I figured out it was an issue with the battery and not the body and now they say it's out of warranty. Nothing they can do for me because it's out of warranty. After $1200 spent on two vacuums I am pretty disappointed with the durability. Would not recommend Dyson brand.

We bought Dyson 360 NAV??? at the end of December 2025. At the end of January 2026 it was having a hard time finding the recharge port so we followed the instructions in the Dyson app to do another mapping of the house but it showed on the app it failed. We tried a few times but came up with the "failed "again. I called customer service and after some frustration I asked for a replacement and was emailed a shipping ground label for UPS. I took it to the UPS store and they said they couldn't take it because of the battery in it and they needed a 2 day air label. I came back and called Dyson customer service and was told according to the tech his manager said he wasn't giving me an air label because UPS had no right to decline the shipping.

I received a Dyson v9 vacuum for Christmas. When I first tried it, it turned out it’s a “trigger” vacuum, which means you CONSTANTLY have to hold your finger on the power button. I cannot return it since 30 days passed after it was purchased. Money out the window, since it can be only used for small, quick jobs. Maybe like vacuuming your car. It was way too expensive for that.

I had a Dyson for many years and it broke. I called customer service. I was getting the new Dyson V 12 slim and it was on sale. I told the girls going to talk to my husband. She did not tell me it was going off sale the next day, they will not honor the sale price. I will never buy another Dyson again. That is ridiculous of how much money they charge for a vacuum and they won’t honor the sale price for one day. That's crazy.

I absolutely LOVED it.... Until I had it for about two months if that. It was probably a month and it broke. We brought a Dyson V11 and it was amazing. But once it broke on us within a month of using it, our love for it turned into a "OMG are you SERIOUS!!!" It was technically still new!!! I DO NOT recommend getting it. Save your money and buy something else that's not trash.

Dyson USED to have outstanding customer service but not anymore. Representatives are hard to understand and lack knowledge. For the price of the product Dyson needs to step up the customer service. Products don’t last any longer than their less expensive competitors (shark).

In my opinion the newer versions are not made to last. Years ago we bought one and we had it at least 10 years. No broken parts. I’ve gone through 2 of the newer ones in less than 34 years. Prices are unfair for such a low quality item. Cheap plastic breaks all the time. Fortunately we bought the extended warranty through BestBuy but it’s ridiculous to have to keep going back to return it and get another one that will do the same thing every 2 years. I get that the company needs to make money but this is so frustrating!

We purchased a Dyson cordless vacuum. The vacuum did not always charge when placed on the charging dock. I called Dyson and was told to get warranty service I would first have to go through myjustanswer.com and there would get charged a fee that would be refunded. I was charged $65 which 3 weeks later I can not get anyone at Dyson to even discuss the charges much less refund my money. After 3 different chats I finally got Dyson to agree to replace the dock. Based on my experience I would warn customer to be aware of their service.