Dyson Vacuums

Purchased a Dyson Vac. Tried to register the vacuum on-line to no avail. Called them...they asked for my information, including my phone number. Well, a few hours later I have had six (6) spam callers from all over. Coincidence? Not. They sold my phone number out to crooks. I hope the vacuum is good.

We have two very expensive Dyson vacuums. Both are falling apart because the plastic breaks easily. Parts are ridiculously expensive....cash cow. There are better products for less money than these. Would not recommend purchasing.

August 8, 2022 wrote: I have provided solid factual proof, documents voicemails from Dyson even the email and invoice sent to me from Dyson and Voicemail from same individual explaining the refund. Also there is absolutely no proof that has been provided on Dyson's behalf to support their allegations of me purchasing my machine elsewhere which as a matter of fact I have only purchased two Dyson machines elsewhere and neither of those two were air purifiers and I included the email confirmation from Dyson showing the purchase was made directly through Dyson online as well as directly from in the store (Not to mention the colors of the machines I purchased are exclusively purchased through dyson and not available to purchase anywhere else so that speaks for itself).

Bought a Dyson Ball Animal almost $500. Worked twice & failed … After some back & forth got it returned to Dyson… Then got a message that the model I returned was in not available and they offered me a lesser model which I agreed to… Now over a month after this adventure started still no machine. Dyson is claiming some glitch with UPS … and to wait another 14 days to investigate … I asked to speak to a supervisor and was told no one was available…. I said if they couldn’t produce a replacement then how about a refund … No luck there either … I may eat this $500 but I will strongly encourage all not to purchase a Dyson …Our previous vacuum was a Dyson that lasted a long time etc so purchased another …. Things must have changed … It would have been easier to take 5 one hundred dollar bills and burned them for entertainment …. Exchange: **.

We have had a very bad experience with Dyson post sales customer service. Our Dyson vacuum cleaner required one of the parts for replacement, for which we had ordered the parts. However after a very long delay also the parts did not come. Upon checking up they said as a goodwill gesture, Dyson will provide the replacement parts free of cost. However, so far neither the parts have come nor there has been any response from Dyson. Ridiculous customer support from Dyson, who are all over for selling their products although they lack in their claims of customer support post sales. For complete details contact me; Udhav **,

Chennai. Mobile: **.

The plastic trigger portion under the DYSON V10 vacuum red button broke off and led to a finger cut, because the button must be depressed to operate the vacuum (a year past warranty). Clearly, this is a defect in manufacturing. It should be noted that on new models, this is corrected, and users don't need to constantly hold the button to activate the vacuum. (The button is NOW a one touch on-off function.) Dyson would do NOTHING for me, after hours of wasting my time, with different departments repeatedly asking for my personal information, and misleading me to believe that the part would be replaced.

I brought this 2 months back. Initially was hesitant to spend that much amount but it's totally worth it. You will find noticeable difference in performance. For more details on Dyson visit here- https://www.helphum.com/company/dyson/

Our daughter bought us a V12 for Christmas. It works great but one of the motor heads is broken. It's the middle of March now and still no replacement part available. Very poor replacement parts warranty service.

Dyson sells defective products. I purchased an almost $700 hair product that never properly worked. I called Dyson right away and went through all of the troubleshooting possible, this went on for weeks. I finally ended up sending the defective unit back for a replacement, that was over three months ago. I've been told by TEN different Dyson associates that I would be receiving an overnight replacement, still nothing has shipped. I just want a refund since they took my money and never sent me a working product, but they refuse to do so since the refund window has closed (conveniently during the time all of the troubleshooting took place).

In my 69 years of dealing with many huge corporations I have never experienced poorer service than Dyson. While the vacuum lasts it is excellent. As soon as there is a problem You enter a no man's land. I have had to repair 3 different machines. I actually hum the on hold Music at night. It stays in my head. The people answering the phone are very nice but clueless. Each time I brought my vacuum to the repair centre that they tell me to. Even the staff when pressed will tell you that they cannot get in touch with the parts department at Dyson. At one point I called every day. I told them that one cannot hold down and job and engage with their service dept. It is a full time job. I believe they are aggressive about selling but could not care less after the vacuum is sold. I dream about meeting Mr. Dyson and giving him a piece of my mind!!! STAY AWAY from Dyson unless you are unemployed.