Dyson Vacuums Reviews

My love affair with Dyson Vacuums is over - My first Dyson (DC40) was great – for nine years with no problems. My second Dyson (Animal 2) was great for 4 plus years before I had a problem that needed warranty repair. The process for getting that done was absolutely unacceptable! I was 51 days without a vacuum, here in this dusty desert, before the replacement finally arrived. During this experience every single person I had contact with, in Customer Service and the warehouse in Las Vegas, lied to me about how long things would take and about the promised communication that never took place. After more than a month, they sent the machine back to be un-repaired - with a condescending letter. If, as promised, the “expert” had called me while he was looking at it, I could have explained the problem as the rep who took the repair order obviously did not.

I purchased a Dyson ball vacuum. It absolutely will not move on carpeting. Even my husband has a difficult time pushing this vacuum because of the suction. There appears to be no control over the suction. I have contacted customer service, but in the last 4 weeks of correspondence, they have asked for information piecemeal, so it's taking forever just to get a simple response. I'd just like to know how to reduce the suction so I can use this vacuum.

ConsumerAffairs.com I've been a Dyson customer for years, but my recent experience at their service center has left me deeply disappointed. When I brought my vacuum in, the technician told me it needed cleaning for $25 and agreed I could clean it myself. He then cleaned it anyway -- without my authorization -- and charged me $25 regardless. That's not a service fee. That's a charge for something I never approved. Dyson's customer support response was equally frustrating. Rather than acknowledging the unauthorized charge, they pointed me to their terms and conditions and offered a 20% discount on a future purchase -- as if I'd want to buy another Dyson after this.

Dyson told my husband that the $650 vacuum they were selling him came with a floor stand charger. He asked several times since that's what we have now but a different brand. He was told yes it did. The vacuum arrived today with only a wall mount. I was not happy with the price of the vacuum to begin with and he contacted the company who said the floor stand was an additional $150!! I voted to send it back immediately! He talked with a supervisor who gave him $25 off. That's an insult. HORRIBLE CUSTOMER SERVICE AND SALES REP WHO LIE TO MAKE A SALE! Wish he had done more research on Dyson.

I purchased a Dyson airwrap online from Dyson for my daughter for Christmas. It was ordered Dec. 1st and I paid 500 dollars for the airwrap. I gave it to her for Christmas and when she tried it, it did not work properly. It was shutting off right away. We immediately reached out online and tried all of the suggestions on the website. When nothing resolved it, we then reached out to the returns dept. They video visited with us and saw what was happening. We had to wait but finally received approval to send it back for new one. I mailed it back via UPS on Feb 1st. I have never heard a word from them since. I waited almost a month and finally reached out via their chat (Feb 28th) and they asked me for the tracking info and told me they would get back to me in 1-3 business days. I never heard anything back and then reached I called on March 2nd and received the same response.

I bought a Dyson V-10 vacuum online from Costco, got within 4 days and unpacked and gave it a full charge. When I went to use it for the first time, I set on medium power setting and ran out of power in about 5 minutes. I charged unit for 5+ hours and only got one power Indicator light. The overall power of the vacuum was poor at best. Returned to Costco. For a $550.00 vacuum, I wouldn't recommend getting one...

Wash G1 roller locked up after 3 months. Dyson website does not accept negative reviews so don't be fooled into thinking these are quality products. They are not.

Dyson V9 Motorbar Cordless Vacuum. Paid over $300 for this vacuum. Every time I vacuum the floors, I have to use a wire coat hanger to remove the clogged dog hair in the tube and container. I have to do this multiple times, Wish I never would have bought this.

Less than one star. Customer service regularly gaslights you and lies that replacement parts on are on their way. They dragged out my issue for 2 months without a working vacuum. I finally felt fed up and they stop responding to any emails. Beyond dreadful customer service for a “high end” brand.

Have two V10 Dyson cordless vacuums. Had to purchase a second one within a few years of the first because the battery life seemed to be diminishing quickly. Couple years later and the second vacuum battery also draining quickly. Customer service diagnosed this as a main body issue and shipped a new main body under the warranty. Did not seem to help the the battery life. Eventually the battery died so much that plugging in would only charge to one bar and charging station would shut off. Vacuum activity lasts about 30 seconds on this charge and then needs to be replugged. I called back a few months later to tell them I figured out it was an issue with the battery and not the body and now they say it's out of warranty. Nothing they can do for me because it's out of warranty. After $1200 spent on two vacuums I am pretty disappointed with the durability. Would not recommend Dyson brand.