Dyson Vacuums Reviews

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About Dyson Vacuums

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Dyson Vacuum Cleaners develops high-performance cleaning appliances. The company offers cordless vacuums, upright models and handheld units featuring cyclonic technology. Since its inception in 1991, Dyson has aimed to provide designs that enhance suction power and efficiency.

Pros
  • Strong suction power
  • Good customer service experience
Cons
  • Frequent repairs needed
  • Heavy and cumbersome to use

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Dyson Vacuums Reviews

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    Page 1 Reviews 0 - 10
    Customer ServicePriceStaffProcess

    Reviewed May 9, 2025

    I went to Dyson at KOP, PA. I knew my 10 yrs old Dyson vacuum cleaner needed a new battery. The manager told me she has a great exchange program. So I brought home a new V7 for $250. She took my old Dysons. When I came home, I decided to check the price from Dyson.com. It was $250 on sale. I felt cheated and manipulated. I called her and confronted her, she kept insisting I got a discount from the retail price. Why would I need to pay a retail price when it is on sale?? She accused me of complaining 'cause she is a woman of color. I am not ** either which she knows since I met her yesterday. Then she threatened me that she is going to write on my profile. I still don't think she knows what she has done wrong.

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    Price

    Reviewed May 8, 2025

    We had two top of the range Dyson vacuums now! Both batteries died completely after 2 years! Never again will I buy it again! We replaced batteries and the same happened again. Friends have way cheaper vacuums with no problems after 5 years!

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      Reviewed May 5, 2025

      I will never ever buy a Dyson again. I've owned 3 and all had battery problems like dying super quick especially on high. It would last maybe 1 minute. Spent a lot of money on these for it to be this way, I would love to vacuum my whole house at once but not with the motorhead 12. Very disappointed with dyson at this point!!!

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      Reliability

      Reviewed April 20, 2025

      I contacted Dyson and asked if Amazon was an authorized dealer, they said yes. Also, their website says, yes, they are an authorized dealer. I was within my warranty period and went through the troubleshooting from Dyson. I was told I needed 2 pieces replaced. I submitted receipts, pictures, and completed a video call to ensure defects. Upon completion of all the documents they required they proceeded to tell me they are not responsible for the defect even though it is within the manufacture's warranty, because I did not buy it from an authorized dealer. I bought it from Amazon, they market Amazon being an authorized dealer on their website. They are refusing to replace the defective parts.

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      Customer Service

      Reviewed April 17, 2025

      I do love my 3 Dyson Stick vacuums but I will NEVER EVER buy another Dyson - ANY Dyson product again. I have been trying for over a year (I have read others waiting 2 years) for their laser fluffy attachment to come into stock as mine has broke. Dyson tells me "coming soon" and they are not telling the truth, I have been waiting for a year now. I purchased a knock off from Amazon, but it does not work very well at all. REALLY REALLY DISAPPOINTED in Dyson's customer service. I would give zero stars if I could.

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      Customer ServiceReliability

      Reviewed April 4, 2025

      Dear Dyson, You have lost a customer for life. My Dyson V8 Absolute serial number W2R-US-SJE1782A. I have been a 15 year Dyson Customer having purchased one canister vacuum and three battery stick vacuums. The initial suction and reliability of the stick vacuums is impressive… until you hit the the end of year one. This is when things start to go wrong. We have two different locations where we use two Dyson stick vacuums and we spend an equal amount of time at each location. On average, our Dysons are used 15 minutes per week, primarily hardwood floors so we are not using the powerhead. With all three battery vacuums, the units start to go into a “pulse” mode, where it is almost like the unit is starved of “air” and then they simply shut down. Dyson website and YouTube all confirm that you need to ensure that filters are cleaned and there is no debris or impediments in the assembly.

      Finally after this happening with our third Dyson, I decided to put in a warranty claim. THIS WAS THE START OF THE WORST EMAIL EXCHANGE AND CUSTOMER SERVICE I HAVE EVER RECEIVED. Seven emails from Dyson, all from different people, all advising me what I need do, even though my information to them covered this off in detail. They will do everything that they can to not provide you with their contact information for a warranty department. Do not buy a dyson stick vaccum. It will fail, you will not get customer service and you will be out an extraordinary amount of your hard earned dollars. Thankfully I purchased this item at costco so I will be able to return it. I will never purcahse a dyson product again.

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      Customer Service

      Reviewed March 29, 2025

      We have owned our Dyson ‘Ball’ Floor Vacuum (yellow in colour) for a few years now & have not had any issues to date. We really like it! We bought a Dyson V8 Upright Vacuum approximately two years ago to do the lower level of our home. We did not use it as much as the floor one. After using the V8 Upright 2-3 times, the vacuum would stop - No power. We charged it after every use to make sure it was ready to go for the next vacuum session. We also made sure it had power when we started to vacuum. It finally stopped charging showing all red & would not function at all.

      We wrote to Dyson & provided the necessary info. They indicated it was a battery charging issue, but the part was on back order. We waited for more than 6 months & did eventually get an email advising the part was still on back order. We have heard nothing since (approx. 1 year ago). We decided to purchase a second vacuum & went with Miele brand as they seem to have better reviews. I should note we also purchased a Dyson handheld years ago & the same problem occurred. As indicated, I like my Dyson Ball/Floor vacuum, but I have no confidence with any of their upright vacuums.

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      Customer ServiceCoverageStaff

      Reviewed March 23, 2025

      Disastrous Customer Experience with Dyson. I have never encountered a more frustrating and disappointing customer service experience than with Dyson. I am absolutely appalled by Dyson's customer service, and I feel compelled to warn others about the nightmare I’ve experienced. Here’s why I will never buy from them:

      First, Dyson claims to have an exchange policy, but they completely disregard it. After providing all the necessary documentation and following their instructions to the letter, they refused to honor the policy without any valid explanation. It feels like they’re actively trying to avoid taking responsibility. Every time I follow up, I get a different representative who either doesn’t bother to read the email thread or genuinely tries to avoid helping. It’s clear that they have no real desire to resolve anything. If you manage to speak with someone, be prepared for them to patronize you and placate you with empty promises. It’s so frustrating, especially when you’re already dealing with the inconvenience of their faulty products.

      On top of that, the customer service calls are taken in a call center overseas, where there’s constant background noise, laughter, and yelling. It’s hard to take them seriously when the call center environment feels so unprofessional and chaotic. They’ll claim they’re transferring you to a manager, but in reality, you just get another person who does nothing to help.

      I’ve asked repeatedly for a callback, but Dyson can’t even be bothered to follow through with that. And don’t even get me started on the issue of proof — I have solid proof that my item was delivered to their warehouse, but they continue to ignore that and refuse to honor the exchange. To make matters worse, it’s obvious that they use AI to generate emails instead of actually looking into your case. The responses are impersonal, generic, and downright insulting.

      At the end of the day, Dyson has essentially stolen from me, and based on my experience, they are actively defrauding customers by not honoring their own policies. I would warn anyone thinking of buying from Dyson to think twice — this company has the absolute worst customer service I’ve ever encountered. It’s the kind of experience that makes you question if they even care about their customers at all. Do yourself a favor and avoid this company.

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      Customer ServiceStaff

      Reviewed March 5, 2025

      If I could give them a negative star I would. I bought a Dyson upright 20+ years ago. I loved that vac and never had any issues with it. I no longer have carpet, so I decided to by the big ball canister model which I bought directly from them. After receiving it I realized the bottom of the canister does not latch properly every time. I contacted Dyson and when they could not get a repair label to print, they said they would just send a replacement. I sent the original machine back within a day and waited on the new one to arrive. After 2 weeks I began either calling them or chatting online. Each time I was told the replacement machine was on its way. I continued to reach out to them as I now had no vac other than a small dirt devil, each time I was told that yes, they had the information, and the new machine would be sent.

      After 5 weeks I was told I would receive a tracking number in my email. I never got that but a week later I did receive the new machine. I decided to remove the dust canister and try it a few times before removing the machine from the box. It was the same way, sometimes it would catch others it would not. I sent a request in the next day for a refund since this is obviously a design issue. I got an email back telling me the refund was not possible because 30 days had passed. Yes it had because I had waited over 6 weeks for them to send it. So I called them directly.

      After being on the phone with a rep for over 45 mins and him telling me all he could do was send me another replacement, I asked to speak to a supervisor. Little good that did she also told me since the 30 days had passed they would not refund my money. She said the 30 days had passed with the original machine but nothing was said at the time when I first contacted them that there was an issue. I bought the machine directly from Dyson since I believed I would get better service from them. I should have bought it from Amazon, at least then I would not be out $200.00 and have a machine that doesn't work the way it should. DO NOT BUY ANYTHING FROM THEM.

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      Installation & SetupPrice

      Reviewed Feb. 27, 2025

      We have a Dyson ball pet vacuum. I won't be buying another one, not worth the money. The only pros is it sucks, decent and bagless. The cons are the hose setup is useless, the head doesn't always suck up stuff along its edge, and it's way overpriced for what you get. Definitely like my Kirby better.

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      Dyson Vacuums author review by Sandy Baker

      Dyson is a British company with more than 5,000 employees around the world. It was founded by engineer James Dyson in 1993.

      • Diverse designs: Buyers can choose between upright, canister, cordless and handheld Dyson models.

      • Extra tools: Dyson has several tools that owners can add to their vacuums for everything from cleaning upholstery to grooming dogs.

      • Attractive aesthetics: These vacuums have innovative designs that make them more attractive than models from most other companies.

      • Strong suction: Dyson vacuums are designed so that they do not lose suction as they age.

      • Multi-floor cleaning: Owners can use their Dyson vacuums on practically any flooring surfaces.

      by Sandy Baker Contributing Writer

      Sandy Baker has written for ConsumerAffairs since 2021. Along with the advice and information her articles provide to consumers, she’s written several books that focus on topics such as retirement planning, bankruptcy, business finance, estate planning and personal credit health.

      Dyson Vacuums Company Information

      Company Name:
      Dyson Vacuums
      Year Founded:
      1979
      Address:
      600 W. Chicago Ave, Suite 275
      City:
      Chicago
      State/Province:
      IL
      Postal Code:
      60654
      Country:
      United States
      Website:
      www.dyson.com