Dyson Vacuums

For what I was given the provider Dyson never provided correct refunds, or good service. In many conversations with the resolution specialist, they would tell me because my items were discounted that they can't go further on pricing because their retailers have special pricing and it would anger them, as if it was something I was buying when instead it was defective, missing parts, not as described, damaged and worse not working. When asking for refunds or returns they are beyond difficult. They have received items back from me however took weeks to give a refund after asking for it on only one item, then the refund was wrong, and still pending.

I still have broken items, no resolve, no calls back. They offered one refund well below what it should be for all the damage, missing pieces and terrible service. I engaged them in Dec and it's not Jan with no resolve, broken items, missing parts, no refunds and people in the executive team who don't reply, call back or help. In some cases, they even just ignore you then blame it on technology or backlog. Companies 5x the size have executives talk to customers. I am working with all parts of complaints to make sure Dyson doesn't do this to other customers. I do not recommend their products, their services and you will not get help from customer service, their executive team and you're just a number. I will never buy or work with Dyson again.

Finally was notified that I was going to have to spend more money to find out what is wrong with my Dyson v11. Then would have to pay for repair and labor to have the vacuum working again. All because I had just passed the two-year mark and am no longer able to be considered for warranty. Customer service is no help! Then asked to speak with the supervisor just to be reminded that the warranty has expired. I spend $650 on a vacuum just to have it completely break just after the warranty expires! Dyson is a company that makes products to break and designs their vacuums to fail just after the warranty expires so that they do not have to be liable for repairs and will be able to make extra money on new parts and technician fees that are charged to the customer.

I will never buy a Dyson vacuum again and will be sure to discourage anyone who is considering one to purchase another vacuum. It is outrageous and unacceptable for a company to advertise superior products which only break just after the warranty and charge customers a price such as the ones that Dyson does. Dyson needs to be investigated for scamming customers and needs its manufacturing audited for cutting corners on product integrity and quality of the product. I demand a full $650 refund of my product and expect nothing less since repairing a product is too much for them to accommodate.

After going through the steps they determined the device was defective and were going to initiate an exchange. I asked to talk to a more knowledge service person and they refused. The return label they sent did not include pickup service from UPS, and there's no dropoff within 30 minutes of where I live. Now I've got to spend my own time and money to take care of their issue. $500 to be treated like a courier for Dyson. Nope.

I waited two weeks and nothing not even confirming they picked up the item. Called them and they had no record of the return. Then spent three days on their chat line with people located in some other country. Had to sent them a pic of the guy picking it up. After three weeks they found the item had been returned but could not post my return for four more weeks. After multiple contacts they posted my return in full as they said. Checked and the company despite telling me no charged do so anyway and kept the cash. Then spent hours on the chat line and sent them the documents which stated there would be no charges from Dyson and they said, "Oh well we are going to charge you anyway because that is our policy."

So I am on the phone with someone from Honduras for an hour who is working from home and can not contact a manager to speak with. Poor guy sounds nice but what terrible service. Stay away from his company. Their products are higher priced items with less than good results based on the breakdowns we have had and poor customer service is an understatement. Get something else with less hassle.

I kept this in mind when purchasing another TP09 for an out of state client. I called the customer service # (866) 664-9004 on 9/29/2022. It took 3 mins for the rep to get my name and address. I let her know that I had a meeting in 15 minutes and implied that should be sufficient time to place my order. I also asked for a domestic representative because I could tell it was going to take a while with her. She advised me no domestic representative was available but she would get the item ordered in the requested 15 mins. 23 minutes later the product was still not ordered, she had to keep placing me on hold. I had to disconnect to attend a previously scheduled client meeting. While she was polite, it should not take over 20 mins to place an order for one item.

I called back the next day (9/30/2022), after this rep couldn't find my account after 5 mins I asked for a supervisor. After holding for about 20 mins she said a supervisor wasn't available, she took my phone # and said a supervisor would call me back. That was 5 days ago and I still haven't received a call back. After being thoroughly frustrated with calling customer service, spending over 40 minutes between both calls and the TP09 still not ordered I decided to try the Dyson Chat option. I thought this would be a much better option. The rep was responsive, I was very clear that I was ordering the product as a gift, provided both the mailing address and billing address and it was all wrapped up fairly quickly. I then received an email advising that my client cannot register the product as it will void the warranty. This doesn't make any sense as I was very clear from the beginning that it was being ordered as a gift. Thoroughly frustrated.