Dyson Vacuums

Dyson Vacuums Reviews

About Dyson Vacuums

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Pros
  • Strong suction power
  • Good customer service experience
Cons
  • Frequent repairs needed
  • Heavy and cumbersome to use

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Dyson Vacuums Reviews

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    How do I know I can trust these reviews about Dyson Vacuums?
    • 4,608,693 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServicePrice

    Reviewed Feb. 14, 2025

    Title: Dyson’s Customer Service Is Unacceptable. I purchased a $700+ Dyson vacuum from Costco, expecting a high-quality product backed by good customer service. When the brush stopped working, I contacted Dyson, and they initially told me they would order the part and, if unavailable, exchange the machine. Two weeks passed with no follow-up.

    I called again, only to be told that they never placed the order or updated me. Instead, I was told to “work with them”—which turned out to mean I had to ship the broken vacuum to them first before they would send a replacement. For a product this expensive, this is completely unacceptable service. Thankfully, Costco stepped in and replaced the machine, but Dyson’s lack of follow-through, poor communication, and unwillingness to provide a simple exchange process make me question their commitment to their customers. Buyer beware! Costco will give me a new I’ve and I have to take this one back.

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    Customer ServicePrice

    Reviewed Feb. 12, 2025

    We purchased 2 humidifiers, a vacuum and a hair dryer in December 2024. We received 1 humidifier, the vacuum and hair dryer, NOT receiving one of the humidifiers. We have contacted the company multiple times and they will not refund our money for not receiving the product. They say it's lost at UPS, their delivery service. They will not contact UPS to find out what has happened to this product. We disputed the charge on our credit card (just for the amount of the 1 humidifier we did not receive). Dyson told our credit card company we received it. We HAVE NOT received the second humidifier.

    We have talked to customer service with promises of supervisors calling us back. We are still waiting---it is now mid February 2025. These products are not cheap and the fact that they are basically blaming us for this, when their delivery service is the one that did not deliver the product. This is unacceptable customer service and I will NEVER purchase another product from Dyson. I wish I would have read all the reviews of the terrible customer service before dealing with this company. I don't know how they stay in business.

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      Customer ServicePrice

      Reviewed Feb. 7, 2025

      I have been buying Dyson vacuums for many years. They are more expensive but I was always happy with their performance and figured it was worth the expense. That is, until this latest purchase. I bought the new submarine vacuum which is a machine that can clean floors with a vacuum head as well as a mop head. The package comes with multiple heads - one for carpets and general floors, one with a fluorescent light that shows you the dirt as you vacuum it (for hard surfaces only) and the submarine mop head. I used the multifunction head the most as we have large area rugs over our hardwood floors.

      After only two months of use this multifunction head broke - one of the guide wheels broke off. It literally just fell off while I was vacuuming. I contacted customer service who said they would replace the head, which I was fine with. The initial customer service agent said I would receive an email within the next week when the new part had shipped. I never received the email and this kicked off my months long back and forth with multiple customer service personal (who all have been equally unhelpful). The reason I did not receive the replacement head was because there were no replacement heads being manufactured.

      I waited months to see if this was going to change but it never did. So then, my only other option was going to be to send the entire vacuum cleaner back to Dyson (with all the parts). They said they would process this return and would send me a replacement unit, probably within a months time! Absolutely ridiculous. So the only solution to their poor engineering (eventually the second guide wheel fell off as well) was for me to buy a second vacuum so that I could send the first vacuum back to them, wait a month and receive a replacement that, I was specifically told, only carries the warranty of the first machine. They are ensuring you can't keep returning their poorly built, overly expensive machines. DO NOT BUY DYSON, it's not worth it. In fact, I bought a Roborock robot vacuum to replace it and I am much happier with it.

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      Customer Service

      Reviewed Feb. 5, 2025

      Not a good product or service anymore. Worst service. Sounds like going out of business service! The call centre strings you along with excuses. Making promises to replace with new one and never sending a box to ship old one back. Absolute garbage.

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      Customer ServiceStaff

      Reviewed Jan. 30, 2025

      BELIEVE THE REVIEWS ABOUT BAD CUSTOMER SERVICE! I ordered a part of Dyson and it took me a month to figure out they lost my order. I called customer service and good Lord the lady on the line was not just rude, she was taking anything I was asking, personally! She kept pushing me to create an account with them otherwise she can’t help me at all. I asked for a supervisor and she responded pushing me to create an account only then she will transfer my call.

      Trying to keep the story short; she was rude, unhelpful and did not care to give me any details on my order. Even when I gave her my full name, address and Tracking number. She was stuck on pushing me to create an account. Dyson - take time out to listen to the call recordings and TRAIN YOUR INCOMPETENT EMPLOYEES. She gave me her first name, not sure if it was true. Her name is Sarai apparently. I was already on the edge of quitting from being a Dyson loyal customer, this experience was a clear sign.

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      Customer ServicePrice

      Reviewed Jan. 11, 2025

      This is my 5th Dyson and have always been reasonably happy but this new, expensive one is garbage. Bought the big battery cordless stick "Outlast" with the extra battery and loved it. It wouldn't keep suction so I took it to an authorized service center and he showed me a crack in the housing. Said I had to call Dyson directly and they would probably replace it. Sure they will, for $325. The motor, case and collection bin are one piece and cannot be repaired. Once I said "no thanks" I was offered 20% off a new Dyson. I'm ready to move on to something that is not made of flimsy plastic, poor design, and has some customer service. Ridiculous customer service on a product that cannot be repaired.

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      Reviewed Dec. 11, 2024

      I purchased the Dyson Gen5detect Cordless Vacuum Cleaner. Within weeks the fluffy optic cleaner head broke. I have now been on a waitlist for months waiting for the part to be back in stock. YET they are still selling this vacuum cleaner. I guess once you are a customer you no longer matter. I'm incredibly frustrated. I have well over $1,500 in Dyson products and the only solution they provided was that I ship back the entire vacuum cleaner and they would send me a new one once received and processed. This means I would likely go nearly 4 weeks without a vacuum cleaner! Infuriating.

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      Customer Service

      Reviewed Dec. 10, 2024

      If I could give 0 star to Dyson I would do it with out thinking, this company lost my trust in quality and most important in customer service, very rude customer service, we are sitting with a broken Dyson that is still on warranty already 6 weeks and nothing is happening. They are not even able to send a labels for a box not speaking about a box for repair, do not buy Dyson.

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      Customer Service

      Reviewed Dec. 3, 2024

      Seriously, buy another vacuum! Worst customer service ever. No resolution. They strung me along until my warranty ran out so they didn’t have to replace the vacuum. Wasted hours of my life on hold. Not worth spending $700 for a vacuum that you can’t even get serviced afterwards.

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      Customer Service

      Reviewed Nov. 30, 2024

      If there’s less than a zero then I’ll give that! They have the WORST RETURN PROCESSING and WORST CUSTOMER SERVICE!! They just read the spills and you get NO resolution! It's been a month now and NO REFUND!

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      Dyson Vacuums author review by Sandy Baker

      Dyson is a British company with more than 5,000 employees around the world. It was founded by engineer James Dyson in 1993.

      • Diverse designs: Buyers can choose between upright, canister, cordless and handheld Dyson models.

      • Extra tools: Dyson has several tools that owners can add to their vacuums for everything from cleaning upholstery to grooming dogs.

      • Attractive aesthetics: These vacuums have innovative designs that make them more attractive than models from most other companies.

      • Strong suction: Dyson vacuums are designed so that they do not lose suction as they age.

      • Multi-floor cleaning: Owners can use their Dyson vacuums on practically any flooring surfaces.

      by Sandy Baker Contributing Writer

      Sandy Baker has written for ConsumerAffairs since 2021. Along with the advice and information her articles provide to consumers, she’s written several books that focus on topics such as retirement planning, bankruptcy, business finance, estate planning and personal credit health.

      Dyson Vacuums Company Information

      Company Name:
      Dyson Vacuums
      Year Founded:
      1979
      Address:
      600 W. Chicago Ave, Suite 275
      City:
      Chicago
      State/Province:
      IL
      Postal Code:
      60654
      Country:
      United States
      Website:
      www.dyson.com