Dyson Vacuums

Dyson Vacuums Reviews

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Overall Rating2.7 out of 5
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Dyson Vacuums Reviews

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Reviewed Sept. 23, 2023

I bought the top of the line cordless Dyson v15 vacuum cleaner. The vacuum failed within a year with only light use. Service centers are inconveniently located, far from where most people live, so this lack of robustness is painful.

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Reviewed Sept. 2, 2023

I’ve been a loyal Dyson customer but within 3 months I’ve contacted them regarding both of my vacuums not working (stick vac and now corded vac). Each of the 6 times I’ve contacted Dyson they tell me both machines are “retired” and no parts or service is available for either BUT I can have a “discount” to purchase a new one. This is what they do, they charge a fortune for their products and when they need a simple part they claim the “oh that machine is retired so you’ll have to buy a new one”. Each vacuum has different parts that are no longer available when machine “retires”??? My last email response they used the wrong name and after I specifically stated “do not offer me a discount to purchase a new one, I want mine fixed” they replied offering me a discount. That is their gimmick. Do not fall for it.

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    Reviewed Aug. 26, 2023

    I contacted a Dyson representative about my broken vacuum with extensive photos of what was broke. Representative said, "No problem. Your vacuum is under warranty and they will fix this for free." I was so happy and for once felt I had made a good choice with this company. Until, it ended up at their service department who not only refused to repair it unless I sent them more money but when I protested and tried to explain to them that I was promised it would be fixed for no charge started making up more stories about my vacuum. I suggest that anyone who buys from them remember what happens to you when something breaks and you still have a warranty. I feel I have been scammed.

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    Reviewed Aug. 24, 2023

    Don’t buy from Dyson refurbished products because it’s a final sale. No returns, no order cancellation. After you make the order, they shipped defective and damaged due to cheep packaging. Worst customer service to deal with. Don’t waste your time and your money. See pictures of the products shipped.

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    Reviewed Aug. 15, 2023

    About 5 years old and is useless. After 2 years the battery was down to nothing, so it hasn’t had much use as it’s easiest to just sweep instead of it dying after 3 minutes of use. Replaced battery & trigger, dies instantly on high, recurrent incorrect & now constant fault of plugged system (but is not plugged), so will not work. Junk product.

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    Reviewed July 27, 2023

    To keep good on my promise to Dyson, I am telling anyone who will listen to never buy anything from Dyson. I alerted them a month ago to the possibility of a fraud on my account. Someone trying to use my serial number to order parts from them. And instead, they spent a month trying to make *me* prove that the vacuum belongs to me -- even though my warranty was already registered with them. But now, because I bought this vacuum thru the rewards program at work, they are telling me they won't honor my warranty at all (should I ever actually need it) because they won't "honor warranties that are bought through rewards points". Which is of course insane since my rewards points are the same as cash. It's been a long time since I've had this bad of a customer service experience. But it's definitely one I won't forget. And I'll be sure everyone knows they are terrible and to never purchase anything from them ever.

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    Reviewed July 10, 2023

    Last week I called Dyson about my vacuum, I gave all info, today I received a text asking for a proof of purchase of a vacuum I bought 4-5 years ago that’s under warranty and they won’t honor the warranty until I send a receipt!!! What a fraud!!! I paid almost 500 for my vacuum now they want me to pay 200 plus for repairs on my vacuum which is under warranty!!! Why they didn’t specify this before I sent the unit?!!! It’s upsetting and I used to always recommend Dyson but from now on I strongly suggest DO NOT BUY DYSON VACUUMS!!! They don’t honor the warranties and make you send your units and after come up with big bills!!! What a FRAUD!!!

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    Reviewed July 10, 2023

    Had the Dyson air wrap for 3 years. The warranty was out after 2 years. Now it overheats and cuts off on me. I called Dyson to ask them if I could buy replacement parts and they said they don't sell replacement parts to the public and refused to give me any options since my warranty was out. So now I have to trash the whole thing because there's nothing I can do with it. Don't buy any products from Dyson if you expect it to last longer than the warranty! I will never buy anything else from Dyson.

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    Reviewed June 29, 2023

    Dyson has such a "name", and we all know how expensive they are.... My stick Dyson-at about $800 or more that I use in my business stopped charging/working after approximately 4 years. Brought it to dyson store: not worth fixing-would be over $350-motor is shot and battery is dead. REALLY???? I will never buy another Dyson.

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    Reviewed June 27, 2023

    My Dyson experience begins approximately 3 years ago. After hearing rave reviews from coworkers about Dyson I finally decided to invest the 800 plus dollars for one. After my 3rd one in 2 years (2 year warranty over) the 4th one is broken now (110.00) to repair. Tell me how you would feel.

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    Dyson Vacuums author review by Sandy Baker

    Dyson is a British company with more than 5,000 employees around the world. It was founded by engineer James Dyson in 1993.

    • Diverse designs: Buyers can choose between upright, canister, cordless and handheld Dyson models.

    • Extra tools: Dyson has several tools that owners can add to their vacuums for everything from cleaning upholstery to grooming dogs.

    • Attractive aesthetics: These vacuums have innovative designs that make them more attractive than models from most other companies.

    • Strong suction: Dyson vacuums are designed so that they do not lose suction as they age.

    • Multi-floor cleaning: Owners can use their Dyson vacuums on practically any flooring surfaces.

    by Sandy Baker Contributing Writer

    Sandy Baker has written for ConsumerAffairs since 2021. Along with the advice and information her articles provide to consumers, she’s written several books that focus on topics such as retirement planning, bankruptcy, business finance, estate planning and personal credit health.

    Dyson Vacuums Company Information

    Company Name:
    Dyson Vacuums
    Year Founded:
    600 W. Chicago Ave, Suite 275
    Postal Code:
    United States