Dyson Vacuums Reviews

I had purchased a DC77 a few years back and it was an exceptional vacuum up to about a month ago. I called Dyson and they advised where to take for repair as I still had approx 6 months left in my warranty. Dyson advised it would be approx a week before I would have my unit back. With 3 animals and kids I could not really bear for the timeline to be much longer than that. The repair shop advised me the unit needed a new motor and that they were on back order. I patiently waited for approx 2 weeks on top of the original week and contacted the repair shop again only to be told the motor was still not in with no ETA either. Frustrated I contacted Dyson and asked them to please advise what is being done as I cannot be without my unit for this long. They advised they would get in touch with me in 24 hours to let me know if the unit was still going to be repaired or replaced outright.

I purchased the Absolute V8 Stick. After about 16 months I had a problem with machine, I contacted Dyson support and I couldn’t be happier, they had me try a few things to make sure it wasn’t my error and I did have to return (they paid) but they are sending me a complete new one. Yes I have to wait a week or so but they stand behind product and by no means was it hard... few emails and done. Love the product as I have hardwood and carpet... Would buy another one and am very pleased with my whole support from them!

It is especially easy to maneuver. It can also be turned on and used for as long as the button is held down, without turning power on and off. That way, you can vacuum a tight area without snagging anything, avoiding a shoelace or the end of an area rug from getting sucked up. Easy to carry as well.

We got a new pet about a year ago and, our Electrolux with beater-bar could not pick up the long, fine hairs from our carpet or floors. Our daughter purchased a Dyson V-10 through the Shopping Channel and paid $599.00 a few weeks before... She also has a dog with long, fine hair and was so pleased with the new vacuum and recommended we place our order, which I did, before the sale was over. It arrived in three days by UPS as promised and I spent about half an hour assembling the unit.

This cordless vacuum is the bomb. Easy to assemble, easy to move around, easy to empty, the only thing I would improve upon is a little bigger canister to hold more. Other than that it's five star. I have a built-in vac that is a pain to haul. Such a long cord all over the house. This one is super easy snap and go and in no time that job is done. I'm just sorry I didn't buy it years ago.

I have 3 Dyson Vacuums, I loved the way they worked and were very powerful. However now that I have owned them for a few years 2 of my Vacs were the V6 (do not recommend this one at all, hard to clean and empty reservoir) - the big issue. The batteries die all of a sudden with no warning then you have no vacuum. You have to go to a service center and they need to inspect it. This is a total waste of time and money.

I got the V7 for Christmas and it stopped working about a month and a half later. I called customer service and waited about 30 minutes before was able to speak with a rep. The lady told me there was a sensor in the filter so I needed to wash that and it should work after. I tried that and it still didn't work. I called back with another long wait before another rep had me troubleshoot and then determined it was the battery. However they didn't have any in stock. So they would email me when they were available and I would need to call them back again to have it ordered. 2 weeks go by with no email. I call again today and they are in stock and couldn't explain why I didn't get notified. Now there is a battery on the way and I'm hoping it does the trick but I am still disappointed with this customer service and purchase. :(

I'm not thrilled to gain attention on a review for a problem with Dyson as a company by giving their V11 Animal Stick only three stars. The vacuum exceeded my expectations. Having said, it crapped out in less than two weeks. Even though the machine was faulty, I feel ** happens, and they would replace it with a brand new vacuum.

This is an expensive vacuum, and I have two of them because they are heavy to haul up and downstairs. BOTH have had the switch (next to the power button) that turns the rotating brushes on and off break TWICE. It's a small, cheap part, and you can replace it, but that's not the point. I am not heavy-handed with it, nor do I vacuum everyday! Really disappointing for how expensive they are. I won't be buying another Dyson.

Remember when Dyson advertised its vacuums as the only vacuums that won’t lose suction? Dyson is careful about saying that now. That’s because Dyson cyclones get dirt built up on them internally over time. As that happens, air flow declines and the machine loses effectiveness. I would like to complain to make myself feel better, and I will below, but the message that’s important to you is that Dyson vacuums require expensive maintenance, and you should factor that cost into your buying decision. I have a DC65, DC65 is the former name of this machine. My DC65 is still under warranty as I write this. Yet after spending an hour on the phone with Dyson customer service and dropping my Dyson off for a couple of days at my local Dyson service center, I’m told I would need to spend about $130 to disassemble and clean the cyclone and to replace the HEPA filter in order to restore this vacuum to its full effectiveness.

Extremely disappointed. While the power of the Dyson Big Ball "Multi-Floor" lives up to their ads, it would be wonderful if only the supposed self-adjusting height mechanism on the power bar actually worked on carpets and mats. To date, I have not had the ability to vacuum any of my carpets or mats since no: #1. It does not self-adjust from the flattest of mats to medium height carpet. The moment I put the head on literally 'any' carpet it stops dead; stuck on that spot regardless if pulling the lighter power lever; another issue.

We were initially very satisfied with our Dyson vacuum. However, when the brushbar stopped rotating after normal weekly vacuuming we became less satisfied with our purchase. We were able to have a new brushbar installed and the vacuum worked great for a period of time until the brushbar stopped rotating again. Since Dyson has retired this model the company no longer manufactures parts or provides services for our vacuum model. So, we are forced to purchase a new vacuum instead of inexpensively replacing the brushbar! The customer service representative offered to give us 20% off a new vacuum. What a scam to increase sales! We WILL have to buy another vacuum, but it WON’T be another Dyson! BEWARE! Those who own other models with a cord are likely to be facing the same situation! Dyson has announced they will only be making CORDLESS models. So, it’s likely they will quit offering replacement parts for other models.

I have had my Dyson for about 5 years. It worked great for maybe one year. The head of it stopped allowing it to rotate. I called customer service and after troubleshooting was told I needed to purchase a new head for the vacuum. I did and it worked again! But here I am again with the same exact issue and Dyson is telling me I need to purchase ANOTHER replacement part! The way I see it is I bought what was supposed to be an above the competition product but instead ended up with something that won’t clean my floors at all. Dyson is not a company that I will ever choose again.

Good but lacks a couple of features. The Dyson cordless would be improved with an on-off switch and/or a trigger guard so that you don't turn it on by mistake while changing the cleaning head or emptying the bin. Otherwise it is an excellent bit of technology.

Given the fact that we've owned a Dyson upright in the past (which we loved!) and my wife did her due diligence on the V8 Absolute prior to buying, we had high expectations. It was perfect for our new home since our floors are primarily reclaimed hardwood, and are largely uneven. Unfortunately after a few months, the unit started 'pulsating' (their term, not mine). Essentially it was not running steadily any longer. We've spent hours with Dyson on the phone cleaning filters, disassembling/cleaning/reassembling, replacing batteries, and---most recently---replacing the motor.

WARNING - WARNING - the ball wheel will BREAK OFF if pulled around wall corners and catches or catches on furniture. If left unrepaired, it will scratch hard surfaces. This has happened twice over 2 years [once by myself and the other time by a helper] and for a $700+ machine there is a design flaw in that The half spheres on either side of the units are held on by flimsy plastic fittings. Their selling ploy is “Steers easily around obstacles and follows without the awkward moves.” I suggest this is false advertising. Frank **. 7 May 2019.

I ordered a unit and for some reason they requested it be returned and a new unit sent out. I was taking the unit to my mountain home so would not be at this address after today so I canceled the order. Then I received a notice that I was suppose to take the new unit to a UPS location once it arrived. No one would be at that address as I told them. I am very upset they not only didn’t ship the product as promised, I also found out 10 min. before receiving the new order info that the attachments were going to be another 2 weeks. That was not explained when ordered and again no one would have been here to accept. DON’T BUY ONLINE. THEY ARE NOT ORGANIZED. But from a local dealer. At least then you might get what you ordered and paid for!!

Bought a V7 from Dyson directly. The tools from the previous model V6 don't work with the new model without an adapter...which was promised but after 2 weeks has not arrived. Have spent 30 minutes plus on hold with customer service but still no person. Previous calls were not helpful "sorry--out of stock..." Time to switch to another brand that's probably just as good and less expensive. Dyson has crappy customer service. I'm not happy.

I received the cordless vacuum as a gift on Christmas... Within 4 months it just stopped working. It will be plugged in but no longer charges. I called tech support as there is a 2 year warranty and it's got to be a malfunction, right?! After walking me through very scripted, basic questioning I was told that I need to replace the battery and it would be an additional $90. I cannot justify spending an additional $90 when my husband spent nearly $200 on it several months ago. After expressing outrage at the price, the customer service representative gave me an address of a Dyson technician in my area but basically told me that they will charge me for a new battery too and I'm out of luck. Please do not make the same mistake we did - buy something else!! I will NEVER buy another Dyson product.

I purchased my Dyson 360 Eye a year and a half ago. Overall, it ran okay. I contacted them about 5 months in that the beater bar was losing the bristles. They sent out a replacement brush. 5 more months pass and the robot was exhibiting strange behavior (It would get off of the dock and move a few feet away. It would then power off.) I pulled the battery several times which it would help for a few days. I also noticed that the beater bar was starting to lose bristles (again). I contact support. (I am still under warranty.) They said that the robot isn't be produced anymore, and I could opt for a full refund, or an exchange. I opted for the refund. They asked for the receipt, which I sent in. They said since it wasn't an authorized seller, that they could only exchange it for something else. I replied that I will take the V11, plus a few other goodies to equal what I paid ($800.00). They said they could only exchange for 1 item.

This review is more about the Dyson return policy for vacuum bought from their stores. You need to call customer care to get a number that you can provide in UPS store. Yes there is no shipping label to drop it off. UPS will then pack it and send it over to their warehouse. No customer rep tells you that you have to come back and report the tracking number so that they can attach it to your return tracking. Only after then it takes minimum 8 weeks before they refund the money. In my case the overall process took over 12 weeks and still no refund. After multiple follow up with customer representative in vain, I had to do a dispute on my credit card and wait another two months before that dispute became permanent. One of the best product with a terrible return policy.

We purchased the vacuum directly from Dyson in Dec 2018. We assembled it in January 2019. From the jump, the vacuum had problems. It was not light to maneuver, quite the opposite, it was like pushing a lead sled. And the brush kept stopping and not to mention the stink that smelled like something about to catch fire in the vacuum. Called customer support (had to scour the web for the number to even talk with a human because the number on their website for support does not allow you to talk with anyone only to request a call back) and no joy there at all. No offer to refund our money. No offer to just send us another one and pick up the broken unit. All of this after the unit being used less than 10 times. Great marketing. Terrible and support. Find another company. We're taking our loss and moving on.

The vacuum is great. The customer service is terrible. After 5 phone calls averaging 40 minutes each, they have promised a replacement part and upgraded the promise to a new vacuum since they no longer have the old one which was purchased in December 2018, they still have not delivered. I have never experienced this much lying or wasted this much of my time as I have with Dyson reps. Do not believe what they tell you on the phone. They lie. And then lie again. And then again. And then again. And after the 5th time, I am finally giving up.

We have owned our 'Animal' for just under 5 years, and as a vacuum it performs quite remarkably well and is very light in weight. We have two Golden Retrievers who contribute in a significant way to the vacuum getting a very good workout. I guess one might say that all the 'animals' work well together! However, like all tools and gadgets, there will always be ways to make improvements.

These vacuums are not worth the large price tag. After about a year mine basically fell apart. It was still under warranty but I had to go without a vacuum for 2 weeks! Then the hose split up the middle and Dyson said it was normal wear and tear. I'll never buy another one.

I will preface this by saying I love Dyson products and own 5 of them. HOWEVER trying to purchase replacement filters 6+ contacts: Failed order, shipping issue, cancelled order, replacement order, refund and free product replacement - 3 weeks and still no filters. Their customer service is not like their products, James Dyson would be horrified. I now have two very expensive filter fans that I can't use because they won't supply the filters. I was going to purchase a new vacuum - now I'm seriously reconsidering.

They stand by their products. Anything on my vacuum that has broken is quickly replaced. No charge. Worth the cost on customer service alone. Vacuum works great, and no cord is so easy! I will always buy Dyson.

I purchased a $400 air purifier three months ago directly from Dyson. It is supposed to have a two year warranty. I called Dyson yesterday because my unit started sounding like a helicopter. They said they would set up and exchange. Then they said that they did not have any of the color/model that was the same as mine. What they offered was a air purifier/heater (which I don’t need or want the heat) that is HALF the size and power of my unit. I find this to be totally unacceptable. If they cannot replace the unit with the same model, and if they don’t have that model then replace it with the newer generation of the model I purchased, otherwise I feel I am entitled to a complete refund. They would not agree to that. This is a horrible company that makes beautiful products that just don’t last. Their customer service is terrible. You can never get through without having to wait at least 1/2 hr, and then they make these horrible bait and switch replacement offers.

Bought vacuum 5 months ago and have already had to call Dyson 3 times as it is not working. Initially told me it was an issue with the stick even when I queried if it was the battery as someone I know who bought the same vacuum at the same time had that issue. They assured me it wasn't and that Dyson has not had issues with this vacuum battery. Called second time with the same issue. Told it was because I needed to clean out the filter even though a second person I knew also needed a new battery. They once again assured me it was a clogged filter. Now it doesn't charge at all. Dyson told me I needed a new battery and the cost would be 80.00. After I fought that charge they said they would send me a new one but it would take 2 weeks to arrive. I am tremendously disappointed in this company and would never recommend buying one again.

I bought the vacuum about a year ago and it was fantastic at being cordless but for cleaning it's ok. As to pick up any kind of dirt properly you need to put it on max power which lasts a dismal 7 min and the high suction power mode is way too weak. It also takes a really long time to charge which is extremely inconvenient. But just last week it broke whereby it would continuously pulsate (turn on and off) and now it just doesn’t work altogether. Quite dissatisfied and I’ve called customer service and they said an engineer would call me and I still haven’t got anything back yet. Don’t buy this as it's quite unreliable and annoying after a year or two.