Dyson Vacuums

Dyson Vacuums

 3.8/5 (589 reviews)

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Overall Rating3.8 out of 5
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Dyson Vacuums Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
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Verified Reviewer
Original review: May 23, 2023

Purchased a Dyson Vac. Tried to register the vacuum on-line to no avail. Called them...they asked for my information, including my phone number. Well, a few hours later I have had six (6) spam callers from all over. Coincidence? Not. They sold my phone number out to crooks. I hope the vacuum is good.

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Rated with 1 star
Verified Reviewer
Original review: May 7, 2023

We have two very expensive Dyson vacuums. Both are falling apart because the plastic breaks easily. Parts are ridiculously expensive....cash cow. There are better products for less money than these. Would not recommend purchasing.

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: May 7, 2023

    August 8, 2022 wrote: I have provided solid factual proof, documents voicemails from Dyson even the email and invoice sent to me from Dyson and Voicemail from same individual explaining the refund. Also there is absolutely no proof that has been provided on Dyson's behalf to support their allegations of me purchasing my machine elsewhere which as a matter of fact I have only purchased two Dyson machines elsewhere and neither of those two were air purifiers and I included the email confirmation from Dyson showing the purchase was made directly through Dyson online as well as directly from in the store (Not to mention the colors of the machines I purchased are exclusively purchased through dyson and not available to purchase anywhere else so that speaks for itself).

    I believe this is being dragged out and not actually looked into to properly address what I was told by Dyson Employees which I cannot be held responsible for following their instructions and what they told me to do or expect only to be misled. And only thing I asked for was what I was told I was told I would be provided a TP09 cryptonic formaldehyde air purifier as a courtesy from Dyson due to there being no air purifiers in stock at that time mine stopped working and was still under warranty. And I would still accept that as a resolution as I’m out the air purifier I did in fact purchase from Dyson just like all of my other machines because it makes no sense to buy elsewhere as I’ve been treated with the utmost respect by Dyson up until this most recent encounter where way too many people got involved with a problem that was already being handled by one of your supervisors.

    And I never once asked him for the refund amount he said I would be expecting in the mail for the total on the invoice. But we also didn’t anticipate your machines to all be out of stock during the next 7-10 weeks so that was his best resolution for me to be able to go to the dyson demo store who he called and confirmed they had the tp09 in stock and I would have reinvested the money back into your company. And I even went as far as to ask for a store credit if that was easier but apparently was not possible.

    I am out a machine I paid for and was promised several outcomes that I accepted by your supervisors of your company who work for and get paid by your company therefore when they make a commitment whether right or wrong it’s not my fault for following their instructions and doing or expecting what I'm told. I cannot be blamed for your representatives' actions because I don't work for dyson. But if they make a promise they don't speak for themselves. They speak on behalf of the whole company and if they’re wrong then they should be the one you're conferring with not telling me incorrect information such as I purchased a machine somewhere else when I did not. And even if I did the warranty would still apply to Dyson the manufacturer. But this is a machine purchased directly from Dyson and was under warranty when the commitments were made by the supervisors who represent and work for dyson.

    And if there’s any reason to believe that those individuals were not affiliated whatsoever with dyson or employees of dyson then there should be no question on how to properly and professionally handle this matter especially given the fact my machine has been destroyed in the “Dyson Grave Yard” Already which was another option was I asked for my machine that in the attached I provided was picked up by UPS per the scheduled pick up and was received per confirmation email by dyson less than a week later. And rather than continue to inconvenience me can you please speak with the individuals who made commitments such as they did and do whatever it is you feel you need to do to refresh their knowledge with your policies or whichever? That’s none of my business

    And I wouldn’t know if they were right or wrong because everyone is saying conflicting information and still to date no documents to back up your allegations have been provided while I provided plenty to validate everything I have stated because I am simply a loyal customer and have integrity I pride myself with and have earned that from the respect I treat others with and my understanding and respect for their time most importantly.


    Brandon **

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    Rated with 1 star
    Verified Reviewer
    Original review: April 24, 2023

    Bought a Dyson Ball Animal almost $500. Worked twice & failed … After some back & forth got it returned to Dyson… Then got a message that the model I returned was in not available and they offered me a lesser model which I agreed to… Now over a month after this adventure started still no machine. Dyson is claiming some glitch with UPS … and to wait another 14 days to investigate … I asked to speak to a supervisor and was told no one was available…. I said if they couldn’t produce a replacement then how about a refund … No luck there either … I may eat this $500 but I will strongly encourage all not to purchase a Dyson …Our previous vacuum was a Dyson that lasted a long time etc so purchased another …. Things must have changed … It would have been easier to take 5 one hundred dollar bills and burned them for entertainment …. Exchange: **.

    2 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: April 9, 2023

    We have had a very bad experience with Dyson post sales customer service. Our Dyson vacuum cleaner required one of the parts for replacement, for which we had ordered the parts. However after a very long delay also the parts did not come. Upon checking up they said as a goodwill gesture, Dyson will provide the replacement parts free of cost. However, so far neither the parts have come nor there has been any response from Dyson. Ridiculous customer support from Dyson, who are all over for selling their products although they lack in their claims of customer support post sales. For complete details contact me; Udhav **,

    Chennai. Mobile: **.

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    Rated with 1 star
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    Verified Reviewer
    Original review: March 31, 2023

    The plastic trigger portion under the DYSON V10 vacuum red button broke off and led to a finger cut, because the button must be depressed to operate the vacuum (a year past warranty). Clearly, this is a defect in manufacturing. It should be noted that on new models, this is corrected, and users don't need to constantly hold the button to activate the vacuum. (The button is NOW a one touch on-off function.) Dyson would do NOTHING for me, after hours of wasting my time, with different departments repeatedly asking for my personal information, and misleading me to believe that the part would be replaced.

    3 people found this review helpful
    Rated with 4 stars
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    Verified Reviewer
    Original review: March 22, 2023

    I brought this 2 months back. Initially was hesitant to spend that much amount but it's totally worth it. You will find noticeable difference in performance. For more details on Dyson visit here- https://www.helphum.com/company/dyson/

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    Rated with 4 stars
    Verified Reviewer
    Original review: March 14, 2023

    Our daughter bought us a V12 for Christmas. It works great but one of the motor heads is broken. It's the middle of March now and still no replacement part available. Very poor replacement parts warranty service.

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Feb. 28, 2023

    Dyson sells defective products. I purchased an almost $700 hair product that never properly worked. I called Dyson right away and went through all of the troubleshooting possible, this went on for weeks. I finally ended up sending the defective unit back for a replacement, that was over three months ago. I've been told by TEN different Dyson associates that I would be receiving an overnight replacement, still nothing has shipped. I just want a refund since they took my money and never sent me a working product, but they refuse to do so since the refund window has closed (conveniently during the time all of the troubleshooting took place).

    They could have just sent a replacement after the first time I called to let them know their product was defective, but they instead strategically delayed any sort of reimbursement until the refund window has "closed". Do not buy anything from Dyson, and if you're tempted to just research all of their recent reviews. There seems to be a trend with selling customers rather expensive defective products and not honoring a single refund request.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 26, 2023

    In my 69 years of dealing with many huge corporations I have never experienced poorer service than Dyson. While the vacuum lasts it is excellent. As soon as there is a problem You enter a no man's land. I have had to repair 3 different machines. I actually hum the on hold Music at night. It stays in my head. The people answering the phone are very nice but clueless. Each time I brought my vacuum to the repair centre that they tell me to. Even the staff when pressed will tell you that they cannot get in touch with the parts department at Dyson. At one point I called every day. I told them that one cannot hold down and job and engage with their service dept. It is a full time job. I believe they are aggressive about selling but could not care less after the vacuum is sold. I dream about meeting Mr. Dyson and giving him a piece of my mind!!! STAY AWAY from Dyson unless you are unemployed.

    4 people found this review helpful
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    Dyson Vacuums author review by Sandy Baker

    Dyson is a British company with more than 5,000 employees around the world. It was founded by engineer James Dyson in 1993.

    • Diverse designs: Buyers can choose between upright, canister, cordless and handheld Dyson models.

    • Extra tools: Dyson has several tools that owners can add to their vacuums for everything from cleaning upholstery to grooming dogs.

    • Attractive aesthetics: These vacuums have innovative designs that make them more attractive than models from most other companies.

    • Strong suction: Dyson vacuums are designed so that they do not lose suction as they age.

    • Multi-floor cleaning: Owners can use their Dyson vacuums on practically any flooring surfaces.

    by Sandy Baker Contributing Writer

    Sandy Baker has written for ConsumerAffairs since 2021. Along with the advice and information her articles provide to consumers, she’s written several books that focus on topics such as retirement planning, bankruptcy, business finance, estate planning and personal credit health.

    Dyson Vacuums Company Information

    Company Name:
    Dyson Vacuums
    Year Founded:
    600 W. Chicago Ave, Suite 275
    Postal Code:
    United States