Dyson Vacuums

Dyson Vacuums Reviews

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Dyson Vacuums Reviews

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    How do I know I can trust these reviews about Dyson Vacuums?
    • 4,552,155 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServicePunctuality & Speed

    Reviewed Oct. 29, 2024

    Bought the Dyson V11 Christmas of 2023. Six months later the bin would not close. Wrote customer support and no one answered for a month. I wrote another letter claiming how bad the service is and that you have my money and no customer service. Within two days I received an email and had to show them the issue with the bin. The rep said, "Okay we’ll send you a new one. It’s on back order," that was over two months ago. Wrote another letter stating how bad the service was. They got back to me and offered a replacement vacuum. I said, "Yes that’s great" but that took over two weeks. I have my new vacuum and hopefully this $700.00 vacuum will last.

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    Customer Service

    Reviewed Oct. 23, 2024

    Their customer service is the worst I have EVER experienced. I purchased a vacuum from them, the battery went out within 6 months. Spent hours talking to customer service and they said they would replace it but it was out of stock. They said it would be in within 2 weeks. THREE MONTHS LATER it came in. They don't replace it automatically, I have to spend more hours on the phone re-discussing the problem because there appears to be absolutely no record of the previous conversations with customer service. They won't replace it for me and they have been completely unhelpful. I WILL NEVER PURCHASE FROM THIS COMPANY AGAIN.

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      Reviewed Oct. 16, 2024

      I do not recommend the Dyson V8 cordless vacuum. The battery lasts 7-8 minutes, fully charged. No exceptions. It's so frustrating. I've reached out to Dyson multiple times and only get the run around. Honestly, save yourself the headache and aggravation. It's a worthless piece of machinery.

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      Price

      Reviewed Oct. 16, 2024

      I have purchased 4 Vacuums for my family. We all love them and get support for all of them. I bought a hair Straightener and hair dryer. Both stopped working just after warranty. Can not fix either. 500 each. 1000.00 total and no support. DO NOT BUY THE HAIR PRODUCTS. NO SUPPORT. Too expensive with no service and or support.

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      Customer Service

      Reviewed Oct. 15, 2024

      TERRIBLE. AWFUL. Do not buy from them. I ordered the product and changed my mind. I called them 10 minutes after the order, and they told me that they can't close it, but that I can return it as soon as I receive it. Which I did. I returned the unopened package to them. They received it and I contacted them several times and they told me to wait for a refund. After 25 days they say that the package was empty. I still haven't received the money back. If there are any of you who are still injured, contact us so we can make a video and publicly announce how they are cheating.

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      Customer Service

      Reviewed Oct. 11, 2024

      I purchased Dyson 11 last October. In June, it started pulsating often on sporadically at first and then more and more as the months went on. I thought it best to call and we had a video call and they figured out that my motor had gone and that they were going to, “send me a new one”. It’s been six weeks and I keep getting the same response every time I talk to someone “be patient we email you when your part comes in” every single time. It’s the same thing at this point I have to buy a new vacuum, but I’ll tell you it won’t be a Dyson because I don’t trust them to even deliver the part. It doesn’t bring me joy to write this review I don’t ever do this but sadly I am at wit's end. Unprofessional, lack of service, lack of commitment, doesn’t seem to be any Pride in the product or the people overseeing it.!

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      Customer ServicePunctuality & SpeedReliability

      Reviewed Oct. 7, 2024

      This is the worst vacuum I have ever owned and the worst customer service! I do not recommend this company at all! We bought a Dyson 2 years ago and all of a sudden the battery doesn't hold its charge. I contacted the compant over 2 months ago and still they have not sent me a replacement. They are unreliable and I have to keep calling them to find out what is happening. They keep saying how they understand how I feel, etc. but NEVER do anything! I am the one who has to keep calling. Today I even spoke with a so called supervisor who assured me they would be sending a confirmation email about my new vacuum and still no email! They also said it would take 15 business days to get the new one, which is a very long time but not only that it have now been about 60 days! NEVER BUY A DYSON.

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      Customer ServiceStaff

      Reviewed Oct. 1, 2024

      My cleaner head broke off and I called Dyson to see if I can get a replacement of the cleaner head only. The customer service representative tells me they don’t have that in stock and that I should mail the whole Vacuum to them and they will ship me an upgraded model. I ship it back, and then 45 days go by with 8 calls to customer service each time spending 1 hour telling me that the replacement is about to be shipped. Just wait 48 hrs to get the email. Eventually I ask to speak to a supervisor who tells me my item is not in warranty and so they will send me a downgraded refurbished version that is several hundred dollars less than what I purchased. I’m still waiting for that to come but I’m sure I’m not going to be happy with the replacement. Would have never mailed back my better version had I known I wouldn’t get the same or better version back. Terrible customer service, will never buy a Dyson product again. Stay away!

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      PriceStaff

      Reviewed Sept. 21, 2024

      I received this very expensive machine as a gift at Christmas last year. I started using it in March of this year. This one part just fell off and doesn't go back on. I tried to get a warranty claim despite me registering the machine when I received it. They say I need the receipt. I know where it was purchased from but I thought how ridiculous it is for me to have to go and ask the person for the receipt. Terrible service and customer support.

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      Customer Service

      Reviewed Sept. 10, 2024

      This company is the WORST I've ever dealt. From product to customer service. All incompetent. My original vacuum had internal issues - when I reached out they told me I need a new 'main cyclone' but it is out of stock and I need to enable notifications for when it's back in stock/check back in 1-2 weeks. 2.5 weeks goes by with no notification, I called, they said there's no news for when it should be back. Since I still had warranty, they suggested I mail them my original vacuum, once received they will ship out a refurbished model.

      I did exactly that and they received it within the week but they did not ship the refurbished one. Instead I got an empty box...? I 've been on about 10 chats, in which they've closed on me multiple times, and called them 8 times now (probably a total of 10 hours of my time) just for them to tell me it hasn't been shipped yet. They told me I'd get a tracking # in 24-48 hours. 4 days goes by with nothing. I call again and they said there was a 'processing' error and I'll receive a new tracking in 24-72 hours. This has gone on for 4-5 weeks now and I still don't have my tracking # or vacuum. An absolute JOKE of a multi-billion company. Disgrace. I'll never buy a Dyson product again or waste my time with that incompetent company.

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      Dyson Vacuums author review by Sandy Baker

      Dyson is a British company with more than 5,000 employees around the world. It was founded by engineer James Dyson in 1993.

      • Diverse designs: Buyers can choose between upright, canister, cordless and handheld Dyson models.

      • Extra tools: Dyson has several tools that owners can add to their vacuums for everything from cleaning upholstery to grooming dogs.

      • Attractive aesthetics: These vacuums have innovative designs that make them more attractive than models from most other companies.

      • Strong suction: Dyson vacuums are designed so that they do not lose suction as they age.

      • Multi-floor cleaning: Owners can use their Dyson vacuums on practically any flooring surfaces.

      by Sandy Baker Contributing Writer

      Sandy Baker has written for ConsumerAffairs since 2021. Along with the advice and information her articles provide to consumers, she’s written several books that focus on topics such as retirement planning, bankruptcy, business finance, estate planning and personal credit health.

      Dyson Vacuums Company Information

      Company Name:
      Dyson Vacuums
      Year Founded:
      1979
      Address:
      600 W. Chicago Ave, Suite 275
      City:
      Chicago
      State/Province:
      IL
      Postal Code:
      60654
      Country:
      United States
      Website:
      www.dyson.com