Dyson Vacuums Reviews

I went to Dyson at KOP, PA. I knew my 10 yrs old Dyson vacuum cleaner needed a new battery. The manager told me she has a great exchange program. So I brought home a new V7 for $250. She took my old Dysons. When I came home, I decided to check the price from Dyson.com. It was $250 on sale. I felt cheated and manipulated. I called her and confronted her, she kept insisting I got a discount from the retail price. Why would I need to pay a retail price when it is on sale?? She accused me of complaining 'cause she is a woman of color. I am not ** either which she knows since I met her yesterday. Then she threatened me that she is going to write on my profile. I still don't think she knows what she has done wrong.

We had two top of the range Dyson vacuums now! Both batteries died completely after 2 years! Never again will I buy it again! We replaced batteries and the same happened again. Friends have way cheaper vacuums with no problems after 5 years!

I will never ever buy a Dyson again. I've owned 3 and all had battery problems like dying super quick especially on high. It would last maybe 1 minute. Spent a lot of money on these for it to be this way, I would love to vacuum my whole house at once but not with the motorhead 12. Very disappointed with dyson at this point!!!

I contacted Dyson and asked if Amazon was an authorized dealer, they said yes. Also, their website says, yes, they are an authorized dealer. I was within my warranty period and went through the troubleshooting from Dyson. I was told I needed 2 pieces replaced. I submitted receipts, pictures, and completed a video call to ensure defects. Upon completion of all the documents they required they proceeded to tell me they are not responsible for the defect even though it is within the manufacture's warranty, because I did not buy it from an authorized dealer. I bought it from Amazon, they market Amazon being an authorized dealer on their website. They are refusing to replace the defective parts.

I do love my 3 Dyson Stick vacuums but I will NEVER EVER buy another Dyson - ANY Dyson product again. I have been trying for over a year (I have read others waiting 2 years) for their laser fluffy attachment to come into stock as mine has broke. Dyson tells me "coming soon" and they are not telling the truth, I have been waiting for a year now. I purchased a knock off from Amazon, but it does not work very well at all. REALLY REALLY DISAPPOINTED in Dyson's customer service. I would give zero stars if I could.

Dear Dyson, You have lost a customer for life. My Dyson V8 Absolute serial number W2R-US-SJE1782A. I have been a 15 year Dyson Customer having purchased one canister vacuum and three battery stick vacuums. The initial suction and reliability of the stick vacuums is impressive… until you hit the the end of year one. This is when things start to go wrong. We have two different locations where we use two Dyson stick vacuums and we spend an equal amount of time at each location. On average, our Dysons are used 15 minutes per week, primarily hardwood floors so we are not using the powerhead. With all three battery vacuums, the units start to go into a “pulse” mode, where it is almost like the unit is starved of “air” and then they simply shut down. Dyson website and YouTube all confirm that you need to ensure that filters are cleaned and there is no debris or impediments in the assembly.

We have owned our Dyson ‘Ball’ Floor Vacuum (yellow in colour) for a few years now & have not had any issues to date. We really like it! We bought a Dyson V8 Upright Vacuum approximately two years ago to do the lower level of our home. We did not use it as much as the floor one. After using the V8 Upright 2-3 times, the vacuum would stop - No power. We charged it after every use to make sure it was ready to go for the next vacuum session. We also made sure it had power when we started to vacuum. It finally stopped charging showing all red & would not function at all.

Disastrous Customer Experience with Dyson. I have never encountered a more frustrating and disappointing customer service experience than with Dyson. I am absolutely appalled by Dyson's customer service, and I feel compelled to warn others about the nightmare I’ve experienced. Here’s why I will never buy from them:

If I could give them a negative star I would. I bought a Dyson upright 20+ years ago. I loved that vac and never had any issues with it. I no longer have carpet, so I decided to by the big ball canister model which I bought directly from them. After receiving it I realized the bottom of the canister does not latch properly every time. I contacted Dyson and when they could not get a repair label to print, they said they would just send a replacement. I sent the original machine back within a day and waited on the new one to arrive. After 2 weeks I began either calling them or chatting online. Each time I was told the replacement machine was on its way. I continued to reach out to them as I now had no vac other than a small dirt devil, each time I was told that yes, they had the information, and the new machine would be sent.

We have a Dyson ball pet vacuum. I won't be buying another one, not worth the money. The only pros is it sucks, decent and bagless. The cons are the hose setup is useless, the head doesn't always suck up stuff along its edge, and it's way overpriced for what you get. Definitely like my Kirby better.