Dyson Vacuums Reviews

I want to first point out that Dyson puts cherry picked reviews on their site. Look for a way to submit a review or ask their exceptionally unintelligent chat bot how to submit a review - I dare you. This review is specifically for the vis nav 360 robot. It's a powerful vaccum with a good brush head. I like the way the bin detaches and that the robot has a grab-handle. It's a little loud, but tolerable for the power it provides. It has horrendous object avoidance, poor navigation in tight spots, and cries out for help constantly. It's on board screen is super slow. When it gets stuck and you go to help it you have to wait for a full boot up cycle to occur before you can do anything. Who wants to boot up a vacuum?! I don't need a screen. Give me buttons that just work! I guess I wouldn't be so upset about this if I didn't need to do it with 90% of the clean cycles that I run because the robot is so unintelligent.

I was so happy when I received one as a Christmas gift. The suction was amazing and easy to use on stairs and carry with a bad back. The first time I had to dump it my happiness was gone. Opening it was easy enough but reassemble was not (and yes I followed the instructions). Just line it up and push till you hear a click? After multiple words not used in polite society, tears and even threatening it I finally got it together. Never once has it been easy. I dread it every time. Then it started pulsing off and on after 9 months. Clean both filters. Check. Check for obstruction. Check. Reset the battery. Check. And that's another thing.

It's really quite bad. Only way to talk with them about an issue is chat - and they can not provide any real information - only canned responses. I sent my Dyson WashG1 for repair on October 30 and have tried to follow up with the repair depot in Calgary multiple times - they can only say that it is still within the 4 week repair window - but other than that, they have no idea where my Dyson WashG1 is, or if it's even being worked on.

Even though the vacuum worked fine when it was working, their customer support and warranty were so bad that it's comical. I've called over 10x with extremely different experience levels on the phone, 1 time sadly the poor worker's English was so bad we couldn't understand each other, another time they sent me the wrong part, another time they sent me the wrong shipping slip, and in the end they made ME pay for the part, and they can't even figure out which video to send me to show me how to repair it. I also had to bring the vacuum to a local repair shop and pay them to find out what as wrong with it. And apparently if the problem is with the hose, they won't fix it and make you pay for it. I will never buy a Dyson again, because they're too expensive to have a fake warranty.

I purchased a Dyson Gen5 Outsize Absolute directly from Dyson at the end of July 2025 for over $1,300. Within about two months, the motorhead stopped working completely. I contacted Dyson immediately and followed all warranty steps, including sending in the faulty vacuum. It’s now November, and I’ve been without a working vacuum for nearly two months. I’ve contacted Dyson over 10 times through chat and phone. Their representatives are polite but give pre-generated responses that are super patronizing, with no clear solution or timeline.

Submitted exchange March 26, 2025, followed up on the phone over a dozen times in months that followed. My Dyson V11 handheld vacuum head broke and Dyson asked me to send my whole machine (motor body that was working fine and the broken head attachment) so they send me an exchange. I had Dyson V11 machines. I sent the motor body, along with the broken head (turns out the functioning motor body I sent was not the one they noted down they were expecting - different serial number - but otherwise the same machine, model, nor actually broken or needed for exchange). I did send them the broken part - the head. My mistake for sending the wrong motor body serial number to what they wrote down. They then refused to send me a replacement because I sent them the 'wrong' motor body (which was working). They also have not returned my 'wrongly sent' machine, effectively stealing my machine worth $629.99.

Yet another big-name brand putting profit over people. I purchased a Dyson vacuum from Costco believing it was a smart, protected buy. For nearly $500, you’d expect quality and longevity — not a battery failure just after the two-year warranty expired. As a United States Marine (medically retired) living alone, this vacuum saw very light use. Its early failure clearly points to poor quality control or deliberate design to fail once the warranty runs out. When I contacted Dyson, I reached an outsourced call center that offered no real help — just 20% off a new $120 battery. It feels like Dyson offloads subpar units through Costco, cashes in, and leaves customers stranded. Once a trusted name, Dyson now seems more focused on short-term profits than long-term trust. Think twice before buying — your hard-earned money deserves better.

My Dyson TP02 failed after 2½ years due to charred wiring. Dyson agreed to replace it, but the “new” TP07 arrived in a crushed, single-layer box that looked dragged across a warehouse. The unit had scuffs, a marked power cord, and particles sealed inside the display screen—dirt trapped beneath the lens of a supposed air purifier.

I was gifted a big, ball total clean canister vacuum. It works well on bare floor, but very hard to use on carpets. It suck so hard that it’s hard to move back and forth. It would have been a good choice to have a power nozzle brush head, not the complete suction cup. What a waste for 800$. I would fire the engineer who designed this vacuum without a power head.

BEWARE this is a FRAUDULENT company. I did not like the vacuum and returned it per their policy. They are claiming there was problem and refusing to refund my card. I returned it within a week, packed it exactly as it was shipped and now they are making up excuses to refund my money, THIS IS SENIOR ABUSE. Return reference: **.