Dyson Vacuums Reviews

These vacuums are overpriced pieces of garbage. They constantly get clogged, they have terrible suction, unless you put it on high suction, then the battery dies after three rooms. For $700 you’d figure the battery would last for the whole house…it doesn’t. Go with a Shark. Far superior quality and functionality.

I wanted to share my situation as the more I look into solutions I see that my experience with Dyson is common. I had bought a Dyson Submarine 15 1.5 years ago with the 2 year warranty. I have not had any issues until this month where it just turned off. No obstructions, battery depletion warning, just turned off. I waited almost 1.5 hours on the Dyson chat getting transferred over 4 times and then I was disconnected. I called and the representative put my on hold without informing me. I was on hold for approx 15 min. She did not provide me with the location or rep id.

BEWARE HAIR DRYER- First one failed and was replaced under warranty. Second one failed the same way while under warranty, but after diagnosing the issue (red light blinks) and sending shipping label Dyson refused to fix because ‘diagnosis’ was outside of their timeframe. They never told me there was a deadline?! Shame on them!

My issue seems minor compared with the other people leaving reviews. But I’m going to mention it because of the underhanded way Dyson conducts business. Was in the middle of replacement battery purchase for my V11. A banner appears across the top of my screen(I have a screenshot of it), “Save 10% on your next purchase when you sign up for texts from Dyson.” I sign up and redeem the discount. When purchase goes through, 10% discount is missing. Called support and was told the discount is only for new vacuums.

Please please don’t buy from Dyson. They are scammers who had me send my unit so they can replace it because it was heating up and not working properly. I sent my unit to them and it’s been 3 weeks. I got notification and proof that they received it (both from UPS and a Dyson email). I waited for my replacement unit or an email to confirm they sent me my replacement only for them to tell me that the unit they received doesn’t match the serial and they won’t send me a new (or send me my unit back). I asked to speak to a manager and he admitted they have issues in their warehouse. It has been one month and no vacuum. They literally stole my vacuum and refuse to send me a new one. No one has answered and the entire customer service is in India. They have zero clue what is going on in the warehouse. WORST EXPERIENCE EVER. I will never buy Dyson again and will leave this review everywhere.

I recently purchased a reconditioned Dyson vacuum from the Dyson website. Still very pricey. Dyson claims are that their reconditioned vacuums are not used, but are instead return items that pass rigorous testing before purchase. When the vacuum finally arrived (took 2 weeks) it arrived with 100% dead/depleted battery. The replacement battery which customer service ordered a week ago now, has not been shipped yet. I was also put on endless holds by customer service reps who did not know how to answer direct questions about the product I purchased or why the battery would arrive depleted/dead.

I have a gen 5 detect. One of the guide wheels on the carpet attachment has broken off for the second time. It is a design flaw, as the piece holding the wheel in place is far too small. I cannot glue it a second time. Dyson support was pretentious, stating at first that wear and tear is not covered under the warranty. After hearing this, I simply hung up the phone. Five minutes later I get a call stating that "for this one time only, we'll make an exception and provide the part". After waiting 5+ minutes, the representative came back on the call to state that they are experiencing technical difficulties (good timing??), and that I should call back later. This is a common strategy used by many call centres to discourage customers as most people don't have the time and/or patience to call again.

I used to be a huge Dyson fan back when they first came out. I am currently on my third Dyson that has broken literally within two weeks of the warranty expiring. The third one in a row. DO NOT BUY A DYSON. They are not worth a single penny. Let alone the exurbanite price they require.

Our Dyson v12, which is still under warranty, won't turn on unless I take the battery off and reinsert it. Ticket raised on 18 April and the part I need is on backorder. Called for update on 5 June and item is still on backorder. They will replace the vacuum but make it my problem to package it up and ship to them before sending a replacement. I don't have packaging and am not willing to pay whatever postage is needed. I asked about them sending a replacement to me along with an RMA# so I could use that packaging to send mine back. Was told that is against policy and I need to send mine back first. Summary: Almost 2 months waiting on a part for a new vacuum and now making it my problem! Fortunately, we bought this at Costco, so we'll take it there for a full refund.

We have two V8 Dysons. It is almost impossible to find OEM parts-even at Dyson.com. No one has motorhead replacements so the vacuums are worthless. Amazon carries copycat parts which don’t match. I would never buy any product from Dyson again.

I ordered a NEW V8 Animal Hair over Amazon. I was sent a USED V7 with someone else's hair wound into the rollers - absolutely disgusting!!!! I tried to reach customer service and only got an AI attendant. After several weeks I am still waiting for a resolution.

I went to Dyson at KOP, PA. I knew my 10 yrs old Dyson vacuum cleaner needed a new battery. The manager told me she has a great exchange program. So I brought home a new V7 for $250. She took my old Dysons. When I came home, I decided to check the price from Dyson.com. It was $250 on sale. I felt cheated and manipulated. I called her and confronted her, she kept insisting I got a discount from the retail price. Why would I need to pay a retail price when it is on sale?? She accused me of complaining 'cause she is a woman of color. I am not ** either which she knows since I met her yesterday. Then she threatened me that she is going to write on my profile. I still don't think she knows what she has done wrong.

We had two top of the range Dyson vacuums now! Both batteries died completely after 2 years! Never again will I buy it again! We replaced batteries and the same happened again. Friends have way cheaper vacuums with no problems after 5 years!

I will never ever buy a Dyson again. I've owned 3 and all had battery problems like dying super quick especially on high. It would last maybe 1 minute. Spent a lot of money on these for it to be this way, I would love to vacuum my whole house at once but not with the motorhead 12. Very disappointed with dyson at this point!!!

I contacted Dyson and asked if Amazon was an authorized dealer, they said yes. Also, their website says, yes, they are an authorized dealer. I was within my warranty period and went through the troubleshooting from Dyson. I was told I needed 2 pieces replaced. I submitted receipts, pictures, and completed a video call to ensure defects. Upon completion of all the documents they required they proceeded to tell me they are not responsible for the defect even though it is within the manufacture's warranty, because I did not buy it from an authorized dealer. I bought it from Amazon, they market Amazon being an authorized dealer on their website. They are refusing to replace the defective parts.

I do love my 3 Dyson Stick vacuums but I will NEVER EVER buy another Dyson - ANY Dyson product again. I have been trying for over a year (I have read others waiting 2 years) for their laser fluffy attachment to come into stock as mine has broke. Dyson tells me "coming soon" and they are not telling the truth, I have been waiting for a year now. I purchased a knock off from Amazon, but it does not work very well at all. REALLY REALLY DISAPPOINTED in Dyson's customer service. I would give zero stars if I could.

Dear Dyson, You have lost a customer for life. My Dyson V8 Absolute serial number W2R-US-SJE1782A. I have been a 15 year Dyson Customer having purchased one canister vacuum and three battery stick vacuums. The initial suction and reliability of the stick vacuums is impressive… until you hit the the end of year one. This is when things start to go wrong. We have two different locations where we use two Dyson stick vacuums and we spend an equal amount of time at each location. On average, our Dysons are used 15 minutes per week, primarily hardwood floors so we are not using the powerhead. With all three battery vacuums, the units start to go into a “pulse” mode, where it is almost like the unit is starved of “air” and then they simply shut down. Dyson website and YouTube all confirm that you need to ensure that filters are cleaned and there is no debris or impediments in the assembly.

We have owned our Dyson ‘Ball’ Floor Vacuum (yellow in colour) for a few years now & have not had any issues to date. We really like it! We bought a Dyson V8 Upright Vacuum approximately two years ago to do the lower level of our home. We did not use it as much as the floor one. After using the V8 Upright 2-3 times, the vacuum would stop - No power. We charged it after every use to make sure it was ready to go for the next vacuum session. We also made sure it had power when we started to vacuum. It finally stopped charging showing all red & would not function at all.

Disastrous Customer Experience with Dyson. I have never encountered a more frustrating and disappointing customer service experience than with Dyson. I am absolutely appalled by Dyson's customer service, and I feel compelled to warn others about the nightmare I’ve experienced. Here’s why I will never buy from them:

If I could give them a negative star I would. I bought a Dyson upright 20+ years ago. I loved that vac and never had any issues with it. I no longer have carpet, so I decided to by the big ball canister model which I bought directly from them. After receiving it I realized the bottom of the canister does not latch properly every time. I contacted Dyson and when they could not get a repair label to print, they said they would just send a replacement. I sent the original machine back within a day and waited on the new one to arrive. After 2 weeks I began either calling them or chatting online. Each time I was told the replacement machine was on its way. I continued to reach out to them as I now had no vac other than a small dirt devil, each time I was told that yes, they had the information, and the new machine would be sent.

We have a Dyson ball pet vacuum. I won't be buying another one, not worth the money. The only pros is it sucks, decent and bagless. The cons are the hose setup is useless, the head doesn't always suck up stuff along its edge, and it's way overpriced for what you get. Definitely like my Kirby better.

I returned a Dyson product that was ordered through the Dyson website on 1-31-2024 and delivered on 2-10-2025. They did not use Fedex but one of their other providers GLS. There is no tracking information. No indication they have the package and GLS customer service is unresponsive. The item showed up at my door because it was thrown at the door which damaged the unit. So I have returned it. It talks up to 15 days to process a return that they receive. Customer service is of no help. If you want a Dyson product you are better going through Amazon. How can a major company contract with a third rate carrier and how can they take so long to process a return.

Title: Dyson’s Customer Service Is Unacceptable. I purchased a $700+ Dyson vacuum from Costco, expecting a high-quality product backed by good customer service. When the brush stopped working, I contacted Dyson, and they initially told me they would order the part and, if unavailable, exchange the machine. Two weeks passed with no follow-up.

We purchased 2 humidifiers, a vacuum and a hair dryer in December 2024. We received 1 humidifier, the vacuum and hair dryer, NOT receiving one of the humidifiers. We have contacted the company multiple times and they will not refund our money for not receiving the product. They say it's lost at UPS, their delivery service. They will not contact UPS to find out what has happened to this product. We disputed the charge on our credit card (just for the amount of the 1 humidifier we did not receive). Dyson told our credit card company we received it. We HAVE NOT received the second humidifier.

I have been buying Dyson vacuums for many years. They are more expensive but I was always happy with their performance and figured it was worth the expense. That is, until this latest purchase. I bought the new submarine vacuum which is a machine that can clean floors with a vacuum head as well as a mop head. The package comes with multiple heads - one for carpets and general floors, one with a fluorescent light that shows you the dirt as you vacuum it (for hard surfaces only) and the submarine mop head. I used the multifunction head the most as we have large area rugs over our hardwood floors.

Not a good product or service anymore. Worst service. Sounds like going out of business service! The call centre strings you along with excuses. Making promises to replace with new one and never sending a box to ship old one back. Absolute garbage.

BELIEVE THE REVIEWS ABOUT BAD CUSTOMER SERVICE! I ordered a part of Dyson and it took me a month to figure out they lost my order. I called customer service and good Lord the lady on the line was not just rude, she was taking anything I was asking, personally! She kept pushing me to create an account with them otherwise she can’t help me at all. I asked for a supervisor and she responded pushing me to create an account only then she will transfer my call.

This is my 5th Dyson and have always been reasonably happy but this new, expensive one is garbage. Bought the big battery cordless stick "Outlast" with the extra battery and loved it. It wouldn't keep suction so I took it to an authorized service center and he showed me a crack in the housing. Said I had to call Dyson directly and they would probably replace it. Sure they will, for $325. The motor, case and collection bin are one piece and cannot be repaired. Once I said "no thanks" I was offered 20% off a new Dyson. I'm ready to move on to something that is not made of flimsy plastic, poor design, and has some customer service. Ridiculous customer service on a product that cannot be repaired.

I purchased the Dyson Gen5detect Cordless Vacuum Cleaner. Within weeks the fluffy optic cleaner head broke. I have now been on a waitlist for months waiting for the part to be back in stock. YET they are still selling this vacuum cleaner. I guess once you are a customer you no longer matter. I'm incredibly frustrated. I have well over $1,500 in Dyson products and the only solution they provided was that I ship back the entire vacuum cleaner and they would send me a new one once received and processed. This means I would likely go nearly 4 weeks without a vacuum cleaner! Infuriating.

If I could give 0 star to Dyson I would do it with out thinking, this company lost my trust in quality and most important in customer service, very rude customer service, we are sitting with a broken Dyson that is still on warranty already 6 weeks and nothing is happening. They are not even able to send a labels for a box not speaking about a box for repair, do not buy Dyson.