Dyson Vacuums Reviews

I ordered the Dyson V11 cordless vacuum cleaner on Black Friday 2019. Instead of going with Amazon, I was swayed by Dyson’s offer to include a free set of attachments and the fact that they advertised their price match. Fast forward, my order was duplicated due to a glitch on their website. I called to cancel the duplicate order, which I was told was not possible even though the vacuum had not been shipped yet. So I waited until it arrived and brought it right back to UPS to ship back to Dyson.

I want everyone to know the horrible and agonizing experience that I recently had with The Dyson co. I had had many dyson products over the years at a much higher cost than all their competitors and I was satisfied until I purchase a dyson stick wireless vacuum for over two hundred dollars. The battery stopped working 3 mths after purchase and of course it was under warranty. They sent me a replacement battery for free. The customer service attendant kept saying, "If you have trouble replacing the battery call us." So I got out my 4 different Phillips head screwdrivers and not one was small enough to fit the tiny screen that hold the battery in. I called and they said, We dont have a screwdriver to send you and that I should buy a #1 or #2 Phillips and that should work."

Date: 1/16/2020. I have 2 Dyson V7 (Animal bought October 2018 and Motorhead bought March 2019), the Animal was through Dyson phone service- it works beautifully even with my 5' long hair (my hair is almost touching the floor) and a blue heeler that sheds like crazy. I went ahead and bought a Motorhead soon after when it was on sale at Bed Bath and Beyond ($216.49), bad decision!

Don't order from Dyson. Placed an order on their site and Dec. 3rd and they charged me Dec. 5th. Never received the vacuum and they made me file a police return and file claim with UPS in which I did. I requested a refund at that point since they don't require signature and it would potentially get stolen again if it's just left at the door all day while I'm at work. Rather than refunding, they send out a replacement vacuum. They have the worst customer service. It's now Jan 13th and I still have not received a refund.

I've actually had two bad experiences from Dyson. This first was ordering a vacuum from them. It said it would arrive by the following Tuesday. After a few days for processing, I got a tracking number. It gave me that Tuesday delivery date but the status was "label created". They had not given it to UPS yet. Long story short, I received 1 ½ weeks after the promised delivery date. They had run out and were now shipping from across the country with GROUND shipping. Was never contacted to let me know of different delivery dates or anything. There is no way to check your order status unless you call, and when I did, I kept getting different answers.

Nothing but Dyson for us! We have the DC41 Animal. Recently a part on the roller broke. I first googled replacement parts, searched Amazon, Ebay and other sites. I ended up calling Dyson Customer Services. I explained the issue and they quickly found the part I was needing and said my vacuum was still under warranty. They shipped out a replacement part and kept me posted on the status via email. First and foremost, I appreciate their exceptional customer service.

I bought a Dyson vacuum cleaner from this company and I received my Dyson cleaner after 15 days and the worse thing is that they deduct the money from my account 2 times and they say, "We sent you two vacuum cleaner," which is a big Lie. In my opinion they are big Fraudster!!!

We purchased this item way before Christmas and apparently they sent it which was stuck in Ontario Ca. I reached out after 2 weeks w/o any progress. Back on Dec 23rd. Fran with Dyson reached out and apologized we didn't get the product we purchased and asked me to file a POLICE REPORT!! When clearly it was never delivered! I wasted my time filing an report only to hear back from SFPD that since it was never delivered, Dyson/Ontario needs to file it.

The Dyson vacuum cleaner is the worst vacuum cleaner ever marketed. It is overpriced and under performs in every possible way. It is Very difficult to use and very awkward to change the different nozzles. Please anyone thinking of purchasing a vacuum cleaner do not buy the Dyson brand. You will be wasting your money and lots of it.

I have purchased online a V7 vacuum and it said will ship via 2 day shipping. But I found this is a bogus claim. The UPS tracking # show it did not get shipped even on 3rd day. (I ordered on 12/30/19 and I have to call on 1/2/20 on customer service to find out they did not even pass to UPS yet). This caused me need to reroute the shipping address since I have left the original location. The only response of all these is a "sorry for inconvenience (first no one keep track of the status for 3 days, then no one care to expedite even after they found out). I did not receive the unit yet but only can hope is an intact brand new unit... I think they have serious internal issue within company.

The Dyson vacuum works very well on carpet. However within a year the rollerball (between stick and head) starts to wear. It then leaves dreadful scuff marks if using it on wooden floors. You could keep replacing the head but you’d be doing it yearly - at great expense. I raised this with Dyson but they weren’t interested. If you have wooden floors then don’t buy a Dyson. I have found other people have commented on this problem. I won’t be buying another one.

I have been a fan of Dyson for years but purchased a very expensive fan and heater and it does not work and Dyson offered me a 20% discount instead of a replacement. So I love their design but will never purchase another Dyson product.

Dyson corded and cordless. I have owned 3 Dysons In 5 years. The products are way overpriced for what you get. I had the dyson ball animal. It broke in half 3 days after my warranty ended. They gave me 30 percent off a new one. I purchased the newer version of it. 2 months after the warranty was out the motor went. I should have learned. I read the reviews on the cordless. I purchased one for our Florida condo. 2 years 2 months. So 2 months after the warranty ended the battery went. I find dyson gets top dollar way overpriced. Will not purchase another dyson product. Sad I am 60 and still using a Electrolux for my autos that my grandparents owned. If you want a 2 year vacuum buy a dyson.

Where do I purchase a Dyson online and it was the wrong one so I called to change the order. They would not let me change the order. I had to buy that vacuum. Let it come to my house and return it and buy another one so I do that. I send the vacuum back that I'm supposed to send back and by the way I still haven't been refunded. I was supposed to receive another vacuum. Unknowingly to me it was returned and I got an email is how I found out. Oh, I'm so. I called Dyson to ask about it and they tell me, "Where the one hasn't been refunded but we're not going to send any back until you pay for another one." Now mind you if I pay for another vacuum dollar bill over $1,700. As it is the little bit of money I did have I spent on a vacuum and now the little bit of money that I had for presents for the kids is tied up in another vacuum that I haven't gotten back.

I ordered the Dyson Cinetic Big Ball Animal Allergy vacuum which came with $100.00 worth of additional attachments. I choose the Home Cleaning Kit. Dyson failed to mention that those particular attachments already came with the vacuum. I contacted Dyson to exchange the set of duplicate tools. This was their response "Unfortunately, we are unable to exchange the free tool kits once the order is placed." I may have to return the whole unit. Terrible customer service. Do not buy direct from Dyson.

Spent almost $300 for a battery powered vacuum that has either no suction or no battery. Literally every time I use it the battery either dies in less than 5 minutes or it doesn't pick anything up. We have cleaned it, charged it, everything it suggests. I paid for the warranty and guess what, when you call the people are rude and hang up on you. Was a waste of money. Super frustrated I spent so much for something that lasted only a few months. Certainly not worth the money or the headache.

Very disappointed in the Dyson (Purple) Animal Vacuum. It worked great for the first year, but not worth the price or the hype for picking up animal hair. I have a Golden Retriever. I have more hair wrapped around the roller than in the canister. I must use scissors to cut the hair off the roller, at minimal, once a month. After a couple of years, the suction just doesn't do the job anymore. I have always prided myself on how I take care of my "stuff". I would wipe down the vacuum cleaner every time I was done using it as well as maintaining the filters. This vacuum is going in the garbage and I am replacing it with the animal vacuum made by SHARK for less money.

I have had the Dyson Animal for several years. I noticed it had idiosyncrasies, but not until I started using it as my sole vacuum did I start to really recognize how subpar it is. The main complaint I have is the lack of suction. On the first pass, even simple household dust and particles are left behind. After several more passes, some are picked up, but not larger particles like leaves or dry pet food kernels, which I must pick up in a dust pan!!

Dyson used to be great. I raved about my old Dyson Animal cordless which was a V6. After using it daily for years on my hard floors picking up animal hair and using the attachments on my couch and bedding it finally died and I was going to have it repaired, but then I saw the Dyson Animal V8 for a really reasonable price at Costco and thought wow, it's more powerful. I'll just upgrade. The old one had a very good run. I couldn't be more sad at the change in suction (I still don't understand how a V6 picked up better than a V8), louder noise, shorter run time and overall cheaper feel.

I saved my Air Miles for 2 years so I could get a Dyson. Received it and loved it. 4 years later it died. Took it in and discovered that there is a filter that we dont see that cost as much as the vacuum to repair. I now own a Miele.

My Dyson -V-6 vacuum worked very well but recently started and stopped intermittently. The trigger required a new part. These vacuums are not meant to be taken apart and repaired. Dyson support offer 20% discount on new vacuum. I felt this wasn't satisfactory as these vacuums cost more than a central vacuum systems. I won't buy another Dyson.

My Dyson Big Ball Cinetic upright vacuum recently broke down. The part which broke was the red colored clip on the Cyclone which attaches the Cyclone to the handle/frame of the vacuum. I looked online and tried to find a replacement part using various sites like Google and Amazon. I could not find an equivalent part. I reached out to Dyson customer service via chat on their website and explained the problem. After spending some time I was told that a replacement part would be shipped.

Poor vacuum performance from day one. Dyson will not fully support any product that was not directly purchased from them. That means that if you go to a retailer, where most people purchase products like this, it gives them an "out." Buyer beware. Done with Dyson.

We own three Dyson products. A ball vacuum DC37C Multifloor, Dyson V8 Animal, and a Supersonic hairdryer. We have unfortunately experienced three separate issues with the products and in each situation, we have been treated absolutely tremendous from the customer support team. We had a powerhead issue that occurred,(which is not under our warranty) and through the description of the issue Dyson decided it was better to replace at no charge instead of charging a discounted price for the replacement. There is no better product than Dyson and there is definitely no better customer support like Dyson offers in our world today. I am and always will be a Dyson owner forever!

I started by purchasing 2 stick vacuums & within 9-12 months the batteries went out. I purchased another & within 9 months the same thing happened. ($105 for replacement batteries). These were the v6 models & the regular stick vac. We called Dyson & they said the warranties went out last month. This is totally ridiculous, I have used nothing but dyson vacuums for the last 15 years but I will never buy another. For years I have recommended this brand but if they can't even back their products never again & I believe the batteries were made such terrible quality so people have to buy another, it's a scam.. I will switch to Shark & never again deal with dyson! Janetta **

Like many products today, this Dyson DC 23 did not last as long as it should have. It lasted beyond the 5 year warranty but not near as long as my old Kenmore canister vacuum with bag lasted. You pay so much for the looks, but not the longevity. I tried to have it repaired by Dyson. Support told me they do not make parts for it so offered me a 20% discount instead, but only on non sales items. I'm sorry, but the product that would have been comparable was already on sale so basically I'm treated like anyone else. What happened to customer loyalty? Easy, it is not worth it! Not my fault they stopped making parts, but I'm being punished for it. I will go back to Kenmore.

PROS: an extremely good vacuum, very easy to manipulate, very easy to clean, many attachments. NEG: Very heavy, attachments are almost impossible to use. The attachments are connected to an accordion type hose which is enclosed in the handle. It is very stiff to extend and when you hook an attachment to it it contracts to its original length and stiffness. The shortened length allows only about 6 - 8" of use. I am a big man and even I find it very cumbersome and extremely difficult to have it remain in its upright position.

Terrible from the start! No help with warranty. 300 dollar piece of junk Dyson ball multi floor. Never again will I purchase a dyson a product. Read the warranty carefully. I made a the mistake of trusting a company would be honest and take a defective product back but not this one. They want to charge me for parts when there is no damage. The brush doesn't spin and I have to clean up behind it with a broom. It has no suction and when it does it falls out slowly.

I wanted to retract my previous review as in the end Dyson did resolve the issue and we appreciate that.

Trying to empty the dirt out of the snap on tub for waste took me a half-hour and then after I put it back together the suction would not seal enough to vacuum! This was $500.00! Not worth the hassle! The batteries on my hand held and stick vacuum don’t last long enough for one job! I purchased 4 Dyson products believing they were the best! WRONG... problems with ALL of them! I had to go buy a cheaper vacuum which is a quarter of the price and it works better! Don’t believe the commercials. I will never recommend these products to anyone!

We just bought not one but two big ball Dyson canister vacs from Macy’s and if I could return them, I would! Brand new, the canister won’t stay close so when you remove it to empty it, it dumps the dirt all over the inside of the ball and the floor. Never buy DYSON. They are overpriced junk.

The spinning brush head (called trigger head by Dyson) has failed 4 times!!! Poorly engineered. They replaced it 3 times in a 5 year period! I will NEVER NEVER NEVER buy another Dyson product again!!!

I own a full size Dyson vacuum as well as a hand held. I used to love their products, but because of my latest experience with them, I will never buy a Dyson product again. My handheld Dyson stopped working after 3 years. The warranty covers two year, but when you are paying $400 for a handheld vacuum, you would expect it to last longer than that. I received no help whatsoever. I tried fixing it on my own by ordering a charger, which when I received it turned out not to be the issue. I thought no problem, I'll just return it for a refund.

I have only owned my Dyson for nearly 2 years, but it is already bin material. I have done all the recommended maintenance. The problem is that it can't cope with long hair. What vacuum cleaner can't vacuum up hair? I spend as much time cleaning out the swivel head as I do actually vacuuming. I have contacted Dyson for support, but they have said it is a known problem but there is nothing they can do. Please DO NOT buy one of these machines.

Bought this machine in May 2018, used for 1/2 of year since I am a Snowbird. Needed new battery one year later. Product is used occasionally for household cleaning. Total usage is less than one year. Was advised today that this product needs a new motor. Said they would give me a deal, 20% off list, at nearly $200. Told them I would not like to purchasing a motor for a product that did not last a year of service when I can put $200 toward a new or competitive product at nearly that price. Loved this product when it works. Dislike how Dyson "backs up" its product. BUYER BEWARE!!!

PLEASE DO YOURSELF A FAVOR AND NEVER BUY A DYSON PRODUCT. I purchased my first and last Dyson V6 Animal 1 1/2 years ago, and the motor blew at no fault of my own. I assumed with how much Dyson products cost that it would be a quality product and would not break after such a short time, but I understand things happen. I was sent a replacement motor under warranty. When I reassembled the vacuum it did not fit together properly nor did it fix the problem. Called customer service. Was told I was sent the wrong part! I would have to return the part to them and they would send me the correct one. Never got confirmation another was coming. Got the runaround every second of the way.

$689 dollar vacuum useless after 6 years. Worst purchase ever. Hose broke. Doesn't hold suction. Container broke. Totally pathetic. I am a normal consumer with normal wear and tear on a vacuum for a small home. My original Electrolux lasted 25 years by comparison. Dyson's customer service is a joke, call them and they try to make you feel like an idiot and say you're the problem not their vacuum. For the amount of money I spent on this vacuum I would expect MUCH BETTER quality. Seriously stay away from this company. At this point, I need to use tape and bungee cords to hold the canister to the unit, and to hold the canister to a connection point to try to make this miserable investment actually work. Pathetic quality for a vacuum that cost $689.

I love my Dyson! I have vacation rentals and 2 homes I can’t say enough about. The first Dyson I bought I went thru all the other name brands on the market. I’d use them a couple of months and give them away. I finally broke down and bought a Dyson. Been in love ever since. Won’t buy anything else... Now that I’ve said that I was in a condo the other day and it had a Dyson with a ball.... I HATED IT! If Dyson quits making the Dc33 and goes to that I’ll have to find another vacuum. It was awful to maneuver. I was wore out by the time I was thru. I’ll NEVER own one of those! Since I used that one I’ve found out all the people I know that don’t like their Dyson owns the one with the ball, I know why now!

This vacuum is great when it is working properly. I have had it for three years and am having the head replaced for the third time right now. The repair guy said it has been months since replacements have been sent out. I don't know how true that is, but they have have several waiting parts in the shop. I really want to give this five stars because it is great suction and deep cleans, but it just breaks too often. Five repairs in three years is a bit much.

Purchased Dyson slim ball origin vacuum - very disappointed. Vacuum seems to have choke points where small ports are continually plugged. Also doesn't seem to want to pick up off of hard surface floors. Contacted Dyson - they said their engineer said vacuum more often. Really? I think once a day is plenty. When it comes to customer service I think this is where Clark Howard might say customer no service. Extremely disappointed in the vacuum - extremely disappointed in customer service. This was a brand new vacuum - money wasted.

Cleans well - but many easily broken, very expensive parts - no real service help- employees even said poor design and apologized that it would cost so much to fix after spending big dollars to purchase. Example - simple 2" plastic clip to hold electrical cord broke and costs $40.

I bought into the marketing not once but twice. These are the worst vacuums! They definitely progressively lose suction. It won’t even pick up thread!!!! I constantly have to take it apart & look for clogs. The replacement parts are ridiculously expensive. Never again. My Mom has a 40-year-old Vacuum from Sears that does a better job. Dyson! - never again.

We love our Dyson. We have had our smaller upright for around 5 or 6 years. It is lightweight, you can see all what has been picked up, very easy to empty out and get cleaning again. You need to empty it more, for it is a smaller vacuum of theirs, so it doesn't have a bag. It has a front basket to empty. We just empty it out more often, so not big deal. It does an awesome job on carpet, ceramic, tile and stone flooring. Whenever I decide I need a new vacuum, I will pick another Dyson. You cannot go wrong with that brand.

Portability is great. Could use a little longer battery life. Cleaning instructions could be better. Partially bought because of the brand name and is known for innovative products. Brand started, or seemed to, a new industry design phase replacing the traditional look.

Awesome when it runs. After a year of use it gets clogged easily. I still like it. Hangs on the wall so takes up less space. I bought the one for pets. We have a shepherd that sheds a lot so I suppose there is a good reason for clogging.

Stain vacuums are ahead of their time. A bit on the pricey side. But you do get what to pay for. I have a V8 cordless now. This is my second Dyson. I have a V6 and had no problems selling it second hand. Dyson has a no-hassle warranty. I have had to contact them twice now. They resolved the issue and sent out the replacement part at no cost to me. The second call, the vacuum was just past its two-year warranty and Dyson still looked after me and sent a replacement part at no cost. So if you purchase a Dyson, you have no worries as they stand behind their name. The Vacuums work amazing! So much we have purchased other Dyson products!

I have the smallest upright ball Dyson and got it on a great discount when it was discontinued. It doesn't pick up quite as good as the larger ones and has a small container, but has worked fine. You have to remember to clean all of the filters though or it won't pick up well.

I have a Dyson Animal 2 vacuum. It’s a great vacuum. The suction power is the same as it was the day I bought it. It takes a lot of abuse and keeps going. The only problem my wife have with the unit she says it’s a bit too heavy to carry from one floor to another. I must say they have great customer service whenever the vacuum gets blocked up. I carry it in and they serve it and give it back to me within a few minutes at no charge.

I just love Dyson products. They are the best around. I bought a Dyson vacuum cleaner about 6 months ago. It is the best thing you could ask for. I recommend it to family and friends and coworkers.

It’s great and compact. Removes all messes pretty quickly. Easy to store because it is small and comes with a wall hanger. I love all the sleek looks and colors. Although it is loud, like most vacuums, I would buy again.

The vacuum performance is truly great. Love it. If you buy this, you will have no regrets. A great tool to have. You have so many components to use for the floor, for curtains, for your steps. It's just an all-around tool. Thank you very much.

Easy to use and very functional. Well built and durable. You need a vacuum that offers versatility and not be cumbersome. The Dyson is built with function in mind and with quality materials to assure long performance.

This is my second and last Dyson. For the cost it should work and the switch to operate the hard floor from carpet hasn't worked correctly since I bought it. Customer service was useless. Should have returned it while still under warranty. #Neveranotherdyson

We live in Northern Ontario & Dyson does not provide service here. We have had the unit fail, no brush & then no suction. It is too bad, since we accepted Dyson's sales pitch & it worked for about 1 1/2 years. When it was operational it was good. We are trying to give it away w/o any success. We have bought a Bissell battery powered unit & are very pleased. The Bissell is a fraction of the cost of our Dyson. We have learned a valuable lesson in that our trust in advertising has plummeted. Dyson can contact me & maybe turn this around, but I doubt that I will hear from them. They pocketed my money & then became non-available.

We have the top of the line Dyson from about 3 years ago and I love it. We have two cats and it really picks up the hair. My only complaint, is that the hose is very difficult to get to stretch out to reach objects that are high up [ex.: the cornice on the living room drapes]. Overall I highly recommend a Dyson to anyone who wants a clean home.

Very good vacuum but easily becomes inoperable at times due to foreign body... pet hairs, etc. getting stuck in the roller. Sometimes it fails to charge properly. New generations come out frequently with no option to upgrade the older versions. I.e. battery life. It would be excellent if it were possible to purchase longer life batteries.

Picks up everything, never loses suction capacity; company periodically have you bring it back for inspection at no cost to you. Any repairs or defects found are taken care of at that time, again at no cost to you.

It's a great vacuum, it does the job. I have lots of pets and 2 kids so I'm constantly cleaning with it. Really is great and I'm happy I chose this vacuum. I think you will be too. Very easy to clean as well.

I am on my second Dyson. Not because the first quit working, just because I wanted a new one. Now I have 1 for each end of the house. They are a little expensive, but I am happy with their performance. Last vacuum I bought before my Dyson didn't last 2 years.

Has very low suction power. Doesn’t work in corners or on edges. Especially when using hand tools suction is extremely low. Battery life is excellent but performance is lacking. It is very convenient to grab quickly. It is messy and cumbersome to clean but fairly easy. I have purchased another vac to use for weekly cleaning and reserved this cordless for grab and clean quickly.

I got the v6 Animal for 1/2 off for a refurbished model. Came with the same warranty as a new one and works just great. Was fully packaged with accessories as a new one also. Would not have spent twice the price for a Dyson. But it is a very good machine.

This vacuum meets all of the ad claims and is a very fine machine for the normal household needs for a vacuum. I would recommend this vacuum for any household even a family with a lot of children and pets.

This machine does a very good job cleaning, however the design of the head is too big to fit under coffee tables, around and between chair legs. The hose is conveniently long but if you don't have something to block the machine in place the extra length of the hose is useless since extending it is impossible without holding on to part of the hose.

I like the vacuum except for the issue of trying to make it stand upright. It takes a couple tries to make it stand on its own. It’s frustrating when you think you’ve stood it up and it falls over. Otherwise, I like the vacuum's performance and appearance.

Great suction, long cord on the upright. Moves well with good pivot. The hose is a good length and very easy to put on the attachments. I also have the optional dog grooming attachment for brushing and sucking up fur. Very easy to empty and the filters are washable so it saves money in the long run. Also, the rechargeable stick vac is amazing. Great portability and excellent suction. Long lasting charge. The attachments are very versatile.

Battery model 800. Powerful... maneuvers to do corners and under chairs and sofas. Easy to remove the dust/dirt cup. Holds charge for 20-25 minutes... less if vacuuming only carpet. Has ability to use on all surfaces. Tool kit adds to flexibility of this unit.

Ernie's lots of dust. Very loud. Extremely heavy. Hard to push when it's on thick carpet. I've replaced and cleaned the filters several times but still get way too much dust. Seems like very good quality but not sure if it's worth the price.

We spent a lot on this vacuum but I don’t think it is worth the price tag. I could have spent less for a vacuum with the same or better sucking power. The way vacuums are made today there are some good deals with much better prices.

We have the Dyson cordless V6. I really have only one issue with the vacuum cleaner and that is it only runs for a 15 minute maximum before you must charge it again. Therefore, since our home is 2400 ft.² I cannot possibly clean thoroughly on one charge. That being said, the cost certainly does not equate to a reasonable length of usability. I definitely would not recommend it unless you had a small apartment or home.

The Dyson cordless clogs up constantly and does not pick up well. It is lightweight and does ok for just a quick vacuum. However, I am very disappointed in its performance overall. Way overpriced for the performance it provides. The collection cup does not dump out entirely and I have to use a screwdriver to reach into it and get stuff out. I am going to go back to using an old $50.00 vacuum for more thorough cleaning. I would not recommend this vacuum.

The main problem is the battery. At first the battery would last about 20 minutes. Afterwards, the battery would hold its charge less and less. Now, after 18 months, the motor of the vacuum cleaner only spurts even with the battery fully charged. The model is Dyson V6 Slim and is totally useless for the moment. Is the battery the only problem?

This was an investment to use on my hardwood floors. The pros are that it is lightweight, fits under furniture easily. The cons are many - charge lasts for 20 minutes, canister has to be emptied multiple times since it is small, it is expensive and not very solid, easily getting clogged. I would not purchase again.

Cordless is always a pro, good design. I'm using a V7 Dyson for one year without any issue. The only con is the size of the trash canister, but I think that the size was increased in recently models.

I absolutely love that I have the cordless Dyson. It is also much lighter than most v. cleaners, this is such a plus. It has two settings. On the stronger one it cleans really well. I only wish it would last longer and that when left for a minute it could stand on its own. Have to be careful because it can fall and cause the top canister to break.

I had this vacuum for two years when it finally quit on me. I called Dyson who said that It was apparently the motor, but that’s not the only problem when you think of it overall. In order to clean this machine it takes approximately half an hour just to get it apart and clean it. Then you have to let all the parts dry, preferably overnight, and put it back together again the next day! You need a college degree to figure it out. Each time I cleaned it, Which they say you should do once a month, I had to watch a YouTube video. It is the worst in that aspect, and I would never buy another one again. Who wants to spend all that time just cleaning it out?! A waste of time.

A little more expensive at initial purchase, but worth every amazing penny! Ours is almost 10 years old and cleans as well as it ever did. Simple to use, easy to maneuver, lightweight. We would never get anything but a Dyson.

Had a few concerns. Works well but has to continue with recharge. Very expensive. Otherwise works well and issues with some models. Needs looked into. Holds lint. I purchased 5. I would recommend.

I love how this vacuum picks up pet hair. I have two large black dogs and during the summer vacuum almost every day. When I got this vacuum I first vacuumed my carpet with my old vacuum. Then vacuumed with the Dyson. The dirt and hair it picked up filled the tank half full. I have taken it apart to clean using the instructions and find it not too difficult.

Dyson at least 20 years old. Two huskies, a terrier and 2 children are more than a good test for the vacuum. Easy to clean and the power of the suction is still going strong. Other qualities include durability, easy to move around and get at hard places to clean.

This is by far the best vac I have ever purchased. I have hard and carpet floors and 3 dogs. You literally do not even have to be right by the hair on the floor and this vacuum will suck it up. It can be a little clunky, depending on the version you buy. In fact, one that I did purchase was a smaller model (didn't know it at the time) and that one, unfortunately, was not a good investment, as the canister filled up much quick than the full size models and I ended up getting a different vacuum. Other than the smaller versions, Dyson Rocks!

My mom gave me her Dyson ball vacuum after my Shark finally bit the dust. I was thinking, great, this is a wonderful vacuum brand, it should be the best right? This thing complained and shut down until I had to tenderly clean it after running it for fifteen minutes. I don’t mean just emptying the bin - I mean disassembling it, furiously pushing out all the dust it refused to pick up then reattempt to vacuum the pile it had freshly made. Taking it apart is akin to blindly building a dresser from Ikea and putting it back together is just like “well I hope it’s all in there right.”

Cleans well, attachments are just so so. Mine is getting older now, perhaps losing some power. Far superior to prior vacuums. Pretty good with cat hair, has trouble with hard cat food or small rocks. It should do better with them.

While it is a good vacuum cleaner and gets the job done, it is very heavy and sometimes hard to maneuver. It would be better if it was more lightweight. It is also very loud. Overall it is not a bad vacuum cleaner.

The small size is very convenient and it cleans very well. But my one pet peeve is how difficult it is to empty the bin. The dirt does not drop out freely as advertised. It is necessary to either grab the dirt with your fingers or use a long skinny utensil/stick to dislodge it. I’d rather be using bags.

For the high cost of this vacuum, its battery doesn't hold a charge for very long. It's not even close to what was advertised. Such a disappointment. I would rather have had a plug-in electric vacuum, rather than a rechargeable one.

Both the cordless and the corded vacuum cleaners are great. The only complaint that I have for the cordless is the battery doesn’t stay charged long enough to do all my rooms. The air filter, when it gets just a little clogged, it won’t run. The corded unit is wonderful, but a little heavy. It is a very powerful vacuum and great for cleaning even in tiny areas using the hose with attachments. I usually use the cordless to vacuum small areas or spilt items and then when housecleaning I use the corded one.

I have two Dysons. The smaller one has a ball at the base that easily swerves around furniture, etc. The bigger one one is even more powerful and has a bigger dirt canister. They both have bagless dirt canisters, that are easy to dump. Dysons are a bit more expensive than most vacuums, but they last much longer and have a 5 year warranty, so they are definitely worth the extra money!

I like when the floors are clean and picked up from all the of the dirt on the floors and I like when I vacuum up the dirt and hairs that are on the floors. It makes the house nice and clean and I like to live that way.

Overall a good machine and lightweight. Would like stronger suctioning. Would like for it to be an all in one machine. To go from wet to dry. Easy for kids to use and get the job done. Also need a stronger battery life.

I got it for $249 and we love it! Macy's had it on sale and I jumped on it! I bought it for my 80 year old Mom because it was lightweight and had great reviews. It has great suction and ease of use.

Battery life is too short, (7 min). Also, carpet is very hard to vacuum the rotated stops and you have to pick it up off the carpet to get to start rotating again. But I do love that it is cordless and light.

This vacuum brand is the most powerful for picking up anything. It is lightweight and VERY EASY to troubleshoot and operate. They have thought it through for the homeowner's attempt to operate their vacuum brand. If too expensive, shop around or do like me a get a refurbished as these are most often returns that cannot be sold as new. We own three Dysons.

I found a used Dyson and bought it because it had all of its attachments. I’ve been using it for about 4 years now and love how easy it is to take care of. All filters are washable so I’ve never needed to buy any parts for it including a belt. I love the long hose which makes cleaning without the base unit so much easier.

I've had my Dyson DC28 since May 2010. Great vacuum which is used two or three times a week. Based on service history I'll continue buying Dyson products when needed. Can always be counting on for doing a great job.

Charge is not quite enough to do whole house. Prob 1800 square ft tops. Should have on/Off button rather than button you have to hold down throughout job to keep running. Works better on carpet than tile. Love the swiveling so it can get into all kinds of spaces.

We currently own a Dyson Cinetic Big Ball Animal Vacuum that we bought in 2016 for over 500 dollars. It was really pricey. But also in terms of performance, it does better than the other makers. It picks up fine hair most of the time. My only concern is that for very very fine fine or sand, the bin cannot seem to hold it. I noticed than those very fine dirt or sand drops from the bottom of the bin. We used to own a Dyson DC41 Animal Vacuum which lasted for almost 3 years only. They said it has 5 year warranty but as always, there is a loophole because of the term LIMITED. So, after sending to them, we got a response saying that it cannot be fixed anymore and the repair cost would mean as much as buying a new one. Although they offered a 10 discount but that did not sound much for a high priced Dyson. But we still chose Dyson and wished that it could have been a bit affordable for most consumers.

Served its purpose for many years. Picks up dog hair and pretty much anything. Very easy to use on stairs and tight places. Does not make a ton of noise but enough to let you know it’s time to clean.

I love my Dyson Animal! No vacuum that I have owned cleans like this machine, and it is easy to use and transform from floors to wand! Cleaning is easy, cleaning the machine is easier! No bags, no mess, no more dust or dog hair floating around. Carpets are clean.

I have the Dyson v10. My home is one floor and is about 1200 sq feet. Fully charged it will not do the whole job clean enough before the power is gone and you need to recharge. I would have to go to a higher model with a longer charge.

Our Dyson is a well-built vacuum with lots of suction. Easy to use. Bagless canister is simple to detach and empty. I would have given it five stars but it doesn’t seem to adjust to our deep, thick pile carpet leaving lines in the carpet. And it seems somewhat on the noisy side compared to other vacuums.

These vacuums are on the pricey scale and overall do a great job. But on the other hand, are they worth twice or sometimes 3 times the price of an ordinary vacuum? I would say no. They are also sometimes difficult to figure out when using other attachments.

This is a very good vacuum cleaner. I wish it had a retractable cord, but you can wrap it around a handle. Occasionally though, it has caught a string and then makes a terrible sound. You just need to dislodge it before the sound gets worse. It does not use disposable bags, which some people do not like. There are multiple attachments with it to clean upholstery, ceiling fans, etc.

I bought this vacuum in 2014. It does clean really well, is easy to maneuver around the house. It is heavy taking it up and down the stairs, but they're also EXPENSIVE machines, and I sure won't be buying a second one. I had to return the vacuum to Dyson in 2017 and have the motor replaced. Now it's less than two years later, and the motor just went out again this morning. I wrote to Dyson about how to get a repair or a replacement, and haven't heard back yet.

As you can see I like my Dyson. The only thing that is not as easy is vacuuming the carpets as I have high low Berber. It does fine but it is harder to push. The laminate floors are a breeze. I know the two adjustments for carpet and floor but with the high low threads it is not as easy. It is so handy and really picks up everything. I sometimes look at the content of the dirt holder and question. I think I am a decent okay housekeeper but to look at the contents of dust hair etc. Yikes. I like my Dyson 7. Mary

This vacuum picks up everything and self adjusts from floor to carpet! It’s messy to empty the bagless tube but it’s worth it not to have to have a bag. I would recommend this to anyone with pets and it’s easy store in a closet. I also have their cordless version too!

I have the Animal vacuum. It has great suction, but too much for my throw and area rugs. I had to drill holes in the bottom to release some of the suction so it would move across the rugs. It has a very wide bottom so it is hard to get in between furniture and tighter spots, so I have to use my old vacuum that will fit in those spots.

The Dyson Cordless Animal upright vacuum: The battery runs low in just a few minutes. It only picks up small bits of dust and I usually have to go over things a few times to get the area clean. Although, I clean the filter and empty the chamber after each use, the vacuum puts out an unpleasant odor. I only use this for small jobs and I have a canister vac for everything else. It is a piece of junk at a very high price.

My only concern is battery life. I wish there were an option for a spare battery or a much larger battery. Otherwise, I like everything about it. It has great suction, excellent accessories and a very user-friendly design. Mine is a cordless model. The quality of manufacture appears to be excellent. I like the wall-mounted storage and recharging cradle. It doesn't require replacement filters or bags.

I have two Dyson cordless vacuums and have bought a few as gifts. They are lightweight and do a great job. We have animals so the Dyson 7 Animal is quick and easy. Since there are no bags and no cords, they fast and efficient. With the exception of an area rug, I have all hardwood floors. I highly recommend a Dyson. I previously had a corded Dyson that was just as amazing.

I have the pet Dyson. It does not pick up hair as well as my Shark. The Dyson is heavy, does not get under the bed or furniture, did not have tools that would do an adequate job. Very expensive for this inadequate plastic machine.

Great name. Just good cleaning when you keep it several parts cleaned regularly. Clumsy to maneuver but lasts a long time. Difficult to use the extension wand. You don't want to use it to clean stairs. It's too heavy and clumsy to lug up and down the stairs. We bought a Shark to clean upstairs to make life easier.

Dyson is great. Portable, easy to handle, no cord is the best. Picks up dog hair, the best of any vacuum I have ever owned. Does stairs very well with the portable handheld top. Love love love it. It does not take up a lot of room and you can attach it to the wall.

Like the way it cleans, empty and stores. Only negative is better breakdown when ordering parts, because crap happens and finding the exact part one needs is very difficult. I had to buy a whole new canister because one tiny part on the canister broke. This part could have been replace easily without having to replace the whole canister. Makes one wonder if it isn't because of the money.

The wireless model is a good machine and cleans up most dirt messes. It’s lightweight and easy to move around furniture. But it doesn’t get down deep like a good old regular vacuum with different levels for floors or carpet heights.

People often talk about how certain things in their life really suck. Well with a vacuum, that is actually what you want. The Dyson Animal Ball Plus, has superior suction power. One could say that it really sucks -- which is the best thing in the world.

We have had our two Dysons for 9 years and they both still have operate with the same strong suction as they had when we purchased them. We have three dogs and the Dysons do a great job of taking in all the hair with no problems. We have found the vacuums easy to clean and very durable. High priced but would buy again because of the performance.

Only works well for a short time and then goes off and on about 1 each. When it works it is fine, but it is not that old. Can't find the issue with it. It is very frustrating when it shuts on and off, just as well to use manual broom.

Our Dyson is difficult to use if you want to switch to using attachments. I've had this for a few years and it still confuses me how to put it back together. Otherwise, it is lightweight and generally effective.

The Dyson is one of the better ones I have used. It picks up well and I have the roller ball type which makes it easy to glide and turn 90 degrees. The last unit could a little lighter and the front brush less prone to hair and dental floss.

I have a rechargeable Dyson and I can’t believe how easy it is to use and how powerful it is. I now use it as my everyday vacuum. Just wish the battery lasted longer. Also, wish there was a way to clean out housings. Accumulated dirt does produce some odor.

Have tried many different types over the years but Dyson is my favorite. Having 3 dogs and children create dirt constantly. Dyson are easy to fix and replace any parts that break. I own several and have bought one for my parents to replace their Electrolux. It is easier to use.

I LOVE my Dyson. I have a husky who sheds constantly. The Dyson sucks it all up with ease. I love that it switches from tile to carpet automatically without me having to make any adjustments to it. The suction is really just the best. It is also really easy to take apart and clean. Occasionally I suck up items I probably shouldn't but I just snap the hose right off and pull out the item, snap it back on and go on my way. Would definitely buy again.

Dyson is the best vacuum cleaner in the market because of its design, very good functionality and durability. I won't hesitate to highly recommend Dyson vacuum cleaner to anyone who wants to reap the maximum benefit for the price he or she pays for!

I have been using a Dyson vacuum for over 5 years now. I have never had any issues with my vacuum. While it may seem like a significant amount to spend on a vacuum, I believe that it is worth it based on the durability, quality, and effectiveness of the vacuum.

Easy to use, simple functions, long lasting battery, enjoy the ball and the ability to move around and get every surface and has other extensions and add ons. It’s great for anywhere in the house for high up, the living room under the sofa and various surfaces from rug to ceramic etc.

Performance is excellent. Easy to use with little effort. But cleaning the vacuum is a different story. Dust container doesn’t empty without having to try reach into the container and remove the contents every time we use it.

Had my Dyson for 7 years now showing so wear and tear, don’t suction the same. It certainly did well the last 7 years, it’s pricey but well worth it, especially if you own dogs. But I didn’t give it 5, due to it is a little loud & bottom heavy.

The Dyson vacuum cleaner is a dc50. It is about 5 years old and still works fine. I have replaced both filters and the roller, which operates with its own motor. This appears to be a good design that allows the roller and vacuum system to run at optimum speed and efficiency.

The hose does not stretch far enough to vacuumed my stairs. It is powerful. Somehow it created a lump in the padding under my carpet. This was a gift. I would not have purchase this model if I was purchasing myself.

Dyson V8 Absolute, motor case plastic screw threads break apart, creating air leaks that makes the vacuum cleaner unusable. Dyson does not recognize this as a quality problem and charges full cost of motor complete replacement.

I have the Dyson Animal Ball vacuum. It has amazing suction power. It seemed to do a pretty deep clean too. It works great on dust webs. The maneuverability is incredible. It takes a bit to get used to the ball. The hose is super long and when pulling on the hose, it seems near impossible to tip over, it just follows you from any direction. It’s rather loud but it’s an amazing vacuum. I would definitely recommend this vacuum.

It's small and compact so I can store it on almost any shelf or cubby. I have used it for a year almost on a daily basis for the house and inside the car. It has not lost power, however the battery might be draining out quicker with each charge. Also, the grip can use a bit of updating as it creates a cramp on the hand because it is not light.

Great suction, easy to maintain, easy to clean, works as well as the day we bought it. Would buy the same brand again.

The unit is small and light weight, so that you do not put excess strain your back during its use. Changing the vacuum’s bags is an easy operation. If the unit requires service, it is readily available and cost-effective.

Have had Dyson for 15+ years. No issues. Works like the first time. Kinda pain to clean the inner part. Need air compressor to blow it out. And I do not like the wand... Too hard to assemble. But still think it sucks better than average one.

Great vacuum, small and portable. The only problem is that the canister is a bit small. I can vacuum the house on one charge if I don’t use the super power. I would definitely buy the newest model when mine will no longer work.

I bought a Dyson V8 with 8 attachments mainly because of the light weight and the way it moves (most action in the wrist) prevents a sore back. I have a large house with an efficient built-in vacuum but wrestling the hose out and dragging it around the house was killing my back. The Dyson is so easy to grab and use for spot vacuuming that I've only ran the battery down once. It was expensive, but worth it since I can now do the vacuuming myself.

I have older model D21. I needed a brush for my powerhead? Look like Dyson has wasteful policy. Throw your old one away that still works and 20% off on new one! More garbage in landfills because a company wants sell new models and stop making parts for old one! Dyson knows it part like brush is something that wear. Out stock the part????

The Dyson V10 cordless vacuum is by FAR the BEST cordless vacuum on the market! I have used many different vacuums and Dyson is the best. The V10 has amazing suction and I use it for my cleaning business. I never get any complaints. It is well worth the money.

So my husband bought me 2 absolute v8 vacuums cordless. I charged it and when I took it off to use it only worked for less than a minute before I had to put it back on charger. I called the Dyson company and the response I got back was. Had to travel to another state to get it fixed. I live in CT and they wanted me to travel 2 hours away. I am disabled and that’s not possible so now I have a junk that just sits there. Even though they have a warranty for five years so much for that. What crap.

I have 3 Dyson Vacuums, I loved the way they worked and were very powerful. However now that I have owned them for a few years 2 of my Vacs were the V6 (do not recommend this one at all, hard to clean and empty reservoir) - the big issue. The batteries die all of a sudden with no warning then you have no vacuum. You have to go to a service center and they need to inspect it. This is a total waste of time and money.

I got the V7 for Christmas and it stopped working about a month and a half later. I called customer service and waited about 30 minutes before was able to speak with a rep. The lady told me there was a sensor in the filter so I needed to wash that and it should work after. I tried that and it still didn't work. I called back with another long wait before another rep had me troubleshoot and then determined it was the battery. However they didn't have any in stock. So they would email me when they were available and I would need to call them back again to have it ordered. 2 weeks go by with no email. I call again today and they are in stock and couldn't explain why I didn't get notified. Now there is a battery on the way and I'm hoping it does the trick but I am still disappointed with this customer service and purchase. :(

I'm not thrilled to gain attention on a review for a problem with Dyson as a company by giving their V11 Animal Stick only three stars. The vacuum exceeded my expectations. Having said, it crapped out in less than two weeks. Even though the machine was faulty, I feel ** happens, and they would replace it with a brand new vacuum.

This is an expensive vacuum, and I have two of them because they are heavy to haul up and downstairs. BOTH have had the switch (next to the power button) that turns the rotating brushes on and off break TWICE. It's a small, cheap part, and you can replace it, but that's not the point. I am not heavy-handed with it, nor do I vacuum everyday! Really disappointing for how expensive they are. I won't be buying another Dyson.

Remember when Dyson advertised its vacuums as the only vacuums that won’t lose suction? Dyson is careful about saying that now. That’s because Dyson cyclones get dirt built up on them internally over time. As that happens, air flow declines and the machine loses effectiveness. I would like to complain to make myself feel better, and I will below, but the message that’s important to you is that Dyson vacuums require expensive maintenance, and you should factor that cost into your buying decision. I have a DC65, DC65 is the former name of this machine. My DC65 is still under warranty as I write this. Yet after spending an hour on the phone with Dyson customer service and dropping my Dyson off for a couple of days at my local Dyson service center, I’m told I would need to spend about $130 to disassemble and clean the cyclone and to replace the HEPA filter in order to restore this vacuum to its full effectiveness.

Extremely disappointed. While the power of the Dyson Big Ball "Multi-Floor" lives up to their ads, it would be wonderful if only the supposed self-adjusting height mechanism on the power bar actually worked on carpets and mats. To date, I have not had the ability to vacuum any of my carpets or mats since no: #1. It does not self-adjust from the flattest of mats to medium height carpet. The moment I put the head on literally 'any' carpet it stops dead; stuck on that spot regardless if pulling the lighter power lever; another issue.

We were initially very satisfied with our Dyson vacuum. However, when the brushbar stopped rotating after normal weekly vacuuming we became less satisfied with our purchase. We were able to have a new brushbar installed and the vacuum worked great for a period of time until the brushbar stopped rotating again. Since Dyson has retired this model the company no longer manufactures parts or provides services for our vacuum model. So, we are forced to purchase a new vacuum instead of inexpensively replacing the brushbar! The customer service representative offered to give us 20% off a new vacuum. What a scam to increase sales! We WILL have to buy another vacuum, but it WON’T be another Dyson! BEWARE! Those who own other models with a cord are likely to be facing the same situation! Dyson has announced they will only be making CORDLESS models. So, it’s likely they will quit offering replacement parts for other models.

I have had my Dyson for about 5 years. It worked great for maybe one year. The head of it stopped allowing it to rotate. I called customer service and after troubleshooting was told I needed to purchase a new head for the vacuum. I did and it worked again! But here I am again with the same exact issue and Dyson is telling me I need to purchase ANOTHER replacement part! The way I see it is I bought what was supposed to be an above the competition product but instead ended up with something that won’t clean my floors at all. Dyson is not a company that I will ever choose again.

Good but lacks a couple of features. The Dyson cordless would be improved with an on-off switch and/or a trigger guard so that you don't turn it on by mistake while changing the cleaning head or emptying the bin. Otherwise it is an excellent bit of technology.

Given the fact that we've owned a Dyson upright in the past (which we loved!) and my wife did her due diligence on the V8 Absolute prior to buying, we had high expectations. It was perfect for our new home since our floors are primarily reclaimed hardwood, and are largely uneven. Unfortunately after a few months, the unit started 'pulsating' (their term, not mine). Essentially it was not running steadily any longer. We've spent hours with Dyson on the phone cleaning filters, disassembling/cleaning/reassembling, replacing batteries, and---most recently---replacing the motor.

I had purchased a DC77 a few years back and it was an exceptional vacuum up to about a month ago. I called Dyson and they advised where to take for repair as I still had approx 6 months left in my warranty. Dyson advised it would be approx a week before I would have my unit back. With 3 animals and kids I could not really bear for the timeline to be much longer than that. The repair shop advised me the unit needed a new motor and that they were on back order. I patiently waited for approx 2 weeks on top of the original week and contacted the repair shop again only to be told the motor was still not in with no ETA either. Frustrated I contacted Dyson and asked them to please advise what is being done as I cannot be without my unit for this long. They advised they would get in touch with me in 24 hours to let me know if the unit was still going to be repaired or replaced outright.

WARNING - WARNING - the ball wheel will BREAK OFF if pulled around wall corners and catches or catches on furniture. If left unrepaired, it will scratch hard surfaces. This has happened twice over 2 years [once by myself and the other time by a helper] and for a $700+ machine there is a design flaw in that The half spheres on either side of the units are held on by flimsy plastic fittings. Their selling ploy is “Steers easily around obstacles and follows without the awkward moves.” I suggest this is false advertising. Frank **. 7 May 2019.

I ordered a unit and for some reason they requested it be returned and a new unit sent out. I was taking the unit to my mountain home so would not be at this address after today so I canceled the order. Then I received a notice that I was suppose to take the new unit to a UPS location once it arrived. No one would be at that address as I told them. I am very upset they not only didn’t ship the product as promised, I also found out 10 min. before receiving the new order info that the attachments were going to be another 2 weeks. That was not explained when ordered and again no one would have been here to accept. DON’T BUY ONLINE. THEY ARE NOT ORGANIZED. But from a local dealer. At least then you might get what you ordered and paid for!!

Bought a V7 from Dyson directly. The tools from the previous model V6 don't work with the new model without an adapter...which was promised but after 2 weeks has not arrived. Have spent 30 minutes plus on hold with customer service but still no person. Previous calls were not helpful "sorry--out of stock..." Time to switch to another brand that's probably just as good and less expensive. Dyson has crappy customer service. I'm not happy.

I received the cordless vacuum as a gift on Christmas... Within 4 months it just stopped working. It will be plugged in but no longer charges. I called tech support as there is a 2 year warranty and it's got to be a malfunction, right?! After walking me through very scripted, basic questioning I was told that I need to replace the battery and it would be an additional $90. I cannot justify spending an additional $90 when my husband spent nearly $200 on it several months ago. After expressing outrage at the price, the customer service representative gave me an address of a Dyson technician in my area but basically told me that they will charge me for a new battery too and I'm out of luck. Please do not make the same mistake we did - buy something else!! I will NEVER buy another Dyson product.

I purchased my Dyson 360 Eye a year and a half ago. Overall, it ran okay. I contacted them about 5 months in that the beater bar was losing the bristles. They sent out a replacement brush. 5 more months pass and the robot was exhibiting strange behavior (It would get off of the dock and move a few feet away. It would then power off.) I pulled the battery several times which it would help for a few days. I also noticed that the beater bar was starting to lose bristles (again). I contact support. (I am still under warranty.) They said that the robot isn't be produced anymore, and I could opt for a full refund, or an exchange. I opted for the refund. They asked for the receipt, which I sent in. They said since it wasn't an authorized seller, that they could only exchange it for something else. I replied that I will take the V11, plus a few other goodies to equal what I paid ($800.00). They said they could only exchange for 1 item.

This review is more about the Dyson return policy for vacuum bought from their stores. You need to call customer care to get a number that you can provide in UPS store. Yes there is no shipping label to drop it off. UPS will then pack it and send it over to their warehouse. No customer rep tells you that you have to come back and report the tracking number so that they can attach it to your return tracking. Only after then it takes minimum 8 weeks before they refund the money. In my case the overall process took over 12 weeks and still no refund. After multiple follow up with customer representative in vain, I had to do a dispute on my credit card and wait another two months before that dispute became permanent. One of the best product with a terrible return policy.

We purchased the vacuum directly from Dyson in Dec 2018. We assembled it in January 2019. From the jump, the vacuum had problems. It was not light to maneuver, quite the opposite, it was like pushing a lead sled. And the brush kept stopping and not to mention the stink that smelled like something about to catch fire in the vacuum. Called customer support (had to scour the web for the number to even talk with a human because the number on their website for support does not allow you to talk with anyone only to request a call back) and no joy there at all. No offer to refund our money. No offer to just send us another one and pick up the broken unit. All of this after the unit being used less than 10 times. Great marketing. Terrible and support. Find another company. We're taking our loss and moving on.

The vacuum is great. The customer service is terrible. After 5 phone calls averaging 40 minutes each, they have promised a replacement part and upgraded the promise to a new vacuum since they no longer have the old one which was purchased in December 2018, they still have not delivered. I have never experienced this much lying or wasted this much of my time as I have with Dyson reps. Do not believe what they tell you on the phone. They lie. And then lie again. And then again. And then again. And after the 5th time, I am finally giving up.

We have owned our 'Animal' for just under 5 years, and as a vacuum it performs quite remarkably well and is very light in weight. We have two Golden Retrievers who contribute in a significant way to the vacuum getting a very good workout. I guess one might say that all the 'animals' work well together! However, like all tools and gadgets, there will always be ways to make improvements.

I purchased the Absolute V8 Stick. After about 16 months I had a problem with machine, I contacted Dyson support and I couldn’t be happier, they had me try a few things to make sure it wasn’t my error and I did have to return (they paid) but they are sending me a complete new one. Yes I have to wait a week or so but they stand behind product and by no means was it hard... few emails and done. Love the product as I have hardwood and carpet... Would buy another one and am very pleased with my whole support from them!

These vacuums are not worth the large price tag. After about a year mine basically fell apart. It was still under warranty but I had to go without a vacuum for 2 weeks! Then the hose split up the middle and Dyson said it was normal wear and tear. I'll never buy another one.

I will preface this by saying I love Dyson products and own 5 of them. HOWEVER trying to purchase replacement filters 6+ contacts: Failed order, shipping issue, cancelled order, replacement order, refund and free product replacement - 3 weeks and still no filters. Their customer service is not like their products, James Dyson would be horrified. I now have two very expensive filter fans that I can't use because they won't supply the filters. I was going to purchase a new vacuum - now I'm seriously reconsidering.

They stand by their products. Anything on my vacuum that has broken is quickly replaced. No charge. Worth the cost on customer service alone. Vacuum works great, and no cord is so easy! I will always buy Dyson.

It is especially easy to maneuver. It can also be turned on and used for as long as the button is held down, without turning power on and off. That way, you can vacuum a tight area without snagging anything, avoiding a shoelace or the end of an area rug from getting sucked up. Easy to carry as well.

I purchased a $400 air purifier three months ago directly from Dyson. It is supposed to have a two year warranty. I called Dyson yesterday because my unit started sounding like a helicopter. They said they would set up and exchange. Then they said that they did not have any of the color/model that was the same as mine. What they offered was a air purifier/heater (which I don’t need or want the heat) that is HALF the size and power of my unit. I find this to be totally unacceptable. If they cannot replace the unit with the same model, and if they don’t have that model then replace it with the newer generation of the model I purchased, otherwise I feel I am entitled to a complete refund. They would not agree to that. This is a horrible company that makes beautiful products that just don’t last. Their customer service is terrible. You can never get through without having to wait at least 1/2 hr, and then they make these horrible bait and switch replacement offers.

Bought vacuum 5 months ago and have already had to call Dyson 3 times as it is not working. Initially told me it was an issue with the stick even when I queried if it was the battery as someone I know who bought the same vacuum at the same time had that issue. They assured me it wasn't and that Dyson has not had issues with this vacuum battery. Called second time with the same issue. Told it was because I needed to clean out the filter even though a second person I knew also needed a new battery. They once again assured me it was a clogged filter. Now it doesn't charge at all. Dyson told me I needed a new battery and the cost would be 80.00. After I fought that charge they said they would send me a new one but it would take 2 weeks to arrive. I am tremendously disappointed in this company and would never recommend buying one again.

I bought the vacuum about a year ago and it was fantastic at being cordless but for cleaning it's ok. As to pick up any kind of dirt properly you need to put it on max power which lasts a dismal 7 min and the high suction power mode is way too weak. It also takes a really long time to charge which is extremely inconvenient. But just last week it broke whereby it would continuously pulsate (turn on and off) and now it just doesn’t work altogether. Quite dissatisfied and I’ve called customer service and they said an engineer would call me and I still haven’t got anything back yet. Don’t buy this as it's quite unreliable and annoying after a year or two.

Avoid Dyson. I purchased a $400 vacuum December 2018. Used the vacuum 3 times for <10 minutes each time. 4th time I tried to use it would not turn on. Upon calling 'customer service' and 2 hours later, I was told I need to pay an additional $120 for a new battery. The agents were clearly fishing for any way to blame the malfunction on me (asked 4 times where I stored the vacuum - in my room that is always at 69 degrees F). Totally unacceptable to ask this amount of money for a product for it to break that easily and then claim the warranty doesn't cover it.

This has to be the most useless cleaner on the market. On full power that you need to pick up even to smallest crumb it only lasts 7 min. If you use it on normal power you will get 40 min however it will not clean your floors. DO NOT BUY THIS ONE.

Have a 300 sq meter house which I clean every day. Battery technology is inadequate. High suction is strong but lasts less than 30 minutes - needs 3 hours to recharge. Medium suction lasts 10 minutes longer but is inadequate - about the same power as a dustbuster so useless for any real cleaning. Low capacity canister does not seal in dust so dust gets into the motor area requiring a cleaning after 1 or 2 uses. Air intake filter needs dust cleaning after every vacuum & washing (requiring a day of drying) after 3-4 vacuums. Beater bars pick up is very poor - leaves anything larger than dust. Also need to keep changing powerhead for carpet or hard surface. Crevice tool rendered useless for getting in narrow/tight spaces because of oversized connector on tool extension tube i.e. under fridge/low furniture. Light duty, fussy high maintenance machine for the price. Not meeting expectations for vacuum over $700 CND.

I bought this vacuum in early November. I used it about once a week, and it stopped working in early March. I called Dyson and explained to them that the vacuum wouldn't charge, and when I press the trigger on the motorhead, I get a flashing red light. They said it was likely a problem with the charger, so they sent me new a charger. One and a half weeks later, the charger arrived, but the problem was not solved. I called them again, and explained to them what was happening.

Expect to wait an hour to even reach someone. These agents are too quick to end the call and not willing to work through the issue. The rep I spoke to was very unprofessional and at one point began to be disrespectful to me. Never have I have witnessed such bad customer service. After 2 hrs, the replacement battery is being ordered as I requested from the very beginning. Very disappointed in the service that was provided over the phone.

I loved my Dyson - while it worked. But it stopped after a year. The machine still runs, and still has suction, but the wand and rotor brush do not. I complained and Dyson sent me not one but three identical wands and the little rotor brush. The machine still does not work with any wand or rotor brush. Only when disconnected from the above. So it's useless to me.

The machine was amazing when we first got it and it stopped working in 5 months. My friend bought a Dyson and it would work sometimes and now it won't pick anything up. She spent more time trying to get it to work. We returned ours and she's just going to order another one. She thinks because Dyson ratings are so high it might just be a bad machine and is going to try it again. Not me!

I order motorized brush for my vacuum. Brush I receive was wrong. I call customer service and another wrong part was send. So I call again and return both parts. After 1 week my account was not credited. Very much disappointed for whole process. I will not recommend anyone to Dyson. Sorry.

My Dyson cylinder is now out of guarantee, but last weekend there was a loud banging noise, an acrid smell of plastic burning, and a shower of black dust belched out of the base. This machine is not used more than once a week, (and I find the suction is not great and it's unwieldy to use), in a small house, with no children and no pets. I've been sourcing a repair, but the cost is iniquitous, so I've just ordered a a new one…but NOT a Dyson. I'm not willing to fork out £££s every few years to replace a carpet cleaner with his latest invention.

Bought a Dyson canister last year (2018) with a FULL 2-YEAR WARRANTY. OVERHEATS AND SHUTS OFF AND ON BY ITSELF. GETS SO HOT THAT IT’S A FIRE HAZARD. Shipped for repair and was never touched yet told me it was. Within minutes same old crap. Now they won’t call or respond to my emails! I’m hiring an attorney for breach and misrepresentation. Spent way too much on this piece of crap!!! The government needs to come down on this company!!!

I ordered a Dyson upright vacuum around Thanksgiving and didn't like the way the ball operated, so sent it back. The company sends you a packing slip and tells you to go to the UPS store nearest you for them to pack it up. Don't do this. The male customer service rep sent me the wrong packing slip with a code that didn't match my vacuum, apparently, so the vacuum was sent to the wrong center. Two months later I still hadn't gotten the $350 refund for the vacuum, so I called - it took that rep, a very competent female, several hours to find the vacuum. Now four months after I sent the vacuum back I still have not gotten my refund. I've called twice more and the line of callers to the company today is 48 people long - the last time it was 25, so I clicked on the option for them to call me back. They never called me back. If I don't hear from them this week I am going to file a complaint. DON'T GET A DYSON.

My Dyson was bought because I own a dog. This vacuum was cleaned after every use, all the way to taking the ball apart to make sure there was no hair build up. After a 1 year started having trouble with the machine. Called Dyson. I was told it was under warranty and where to take it. Then I got a bill to receive my vacuum back. Called Dyson, what a joke of people. Dyson customer service will tell you anything to get you off the phone but never call you back. I am still waiting for someone from Dyson to call me and it's been 3 weeks. People, please don't buy a Dyson. everything about them sucks, even their customer service.

My first one was under one year old when this horrible chemical burning smell stank up the entire house. Fearing it had an electrical short, I exchanged for a new one. The new one was purchased in Jan 2019 and has only been used 5 times as it is only used when house cleaner comes to vacuum twice per month. I have back issue so cannot vacuum myself. This one doing exactly the same thing. In addition the ball gets way too hot and twice now it turns on immediately when plugged into the outlet. Scared me to death as sparks flying like I have never seen which is par for the course. Off means off so why does it turn on the vacuum when it is plugged into the outlet? This vacuum is an electrical hazard. The odor is a burning smell so these are dangerous. I tried to call Dyson several times but who has time to wait for the 7 callers ahead of me? Terrible customer service. I needed to post this for the safety of others.

I ordered parts for my Dyson on dyson.com on Jan 28, 2019. I received an initial confirmation that my payment would be processing (I used the Amazon payment method on their website). Two weeks went by and nothing else was heard. I emailed Dyson support on Feb 10, 2019. They found my order and on Feb 11, 2019 stated the order was still processing.

The call wasn't helpful. Can I speak to someone senior? I got Dyson V10 for dust mites and their faeces. They're also called as allergens but honestly it is not that convenient. It only works for 7-10mins in max. I don't need an engineer to visit etc. I've already met engineer in VR mall, Whitefield and in Dubai Mall. I got Dyson V10 in the month of November 2018 from Amazon. I went to Dubai for 3 months. Now I'm back and got time to use it. I tried it twice but I really don't feel convenient for me and my purpose. I would like to return or exchange with other Dyson product or Dyson hair curler set or Dyson Air Purifier. I would really appreciate if you help me. A brand like Dyson should really help. My registration mobile number is **. Name: Harish **. But please give me call in **. Hoping for the best solution.

Purchased the Dyson big ball canister vacuum in May of 2017 for $500. Worse vacuum we have ever owned. Numerous issues since receiving. Recently the vacuum was emitting a horrendous odor. In a desperate attempt I ran water thru the filter area of the unit. Out poured black mold for over 15 minutes. This hazardous mold has been sent airborne thru the vacuum into my home.

Don’t waste your money. This version’s battery is useless. I have a 900 sq ft main level and I can’t even get through it on low setting. Originally I could use the high setting for 30 seconds, now the battery dies immediately when I try using the high. First time it died after short use on high I called support & they just suggested use only low setting... Thanks for nothing.

I purchased the Dyson V8 Stick in November of 2018. It would not work the first time I tried to use it. I returned it to the store and received a replacement. Within a month it started to pulse and then would shut down. I contacted Customer Service and was told to check their website for helpful videos. It worked for a few weeks. I had cleaned it twice already. Contacted them again today. I was told that the sticks don't get serviced by their authorized dealer!!! I have to try and fix it myself and/or go and buy replacement parts. They kept telling me to try the same fixes over and over and WON'T give me any new parts!! What is the warranty for??? I have used their products for many years but NOT anymore. Going to try a different company from now on.

Had reason to (try) contact customer service recently... After trying twice by phone... and having give up after waiting between 5/10 mins we tried email. After various emails we got a call!!! From customer service (UK!!) during which it became clear that a 5/10 wait shouldn't be considered excessive/unusual... Either way we have never thought the Hoover itself to be very satisfactory anyway. It seems to clog/block constantly with just normal household use... Will not be buying another Dyson.

Noisy and constant cleaning of machine: It was good for a few months then constantly had to clean parts of machine before each use. I moved back to bags with a Miele machine with a powered head and it is very much better quality. Who wants to see their dirty old skin and dog hair through a transparent tube anyways?

The cleaner worked really well for the first couple of weeks but now I seem to spend more time taking it apart, unblocking it and cleaning it. It is driving me crazy and I long for the good old days with my reliable Henry! The Dyson upright, I would say it sucks but a lot of the time it doesn’t!

I don't like Dyson vacuums at all. For one thing, they are incredibly bulky and complicated to clean out. I think they are also ugly too. I really wish I had not wasted all my money on this stupid vacuum. Every time I used it, it hits and smacks into corners because it is so bulky. My furniture is all dented up. This thing is so hard to figure out. I can even find the on/off switch most of the time then to try getting the canister apart is a complete struggle. Maybe I should have been a rocket scientist to be able to use this vacuum?!

There are three Dyson machines in my house. One canister, and two cordless. All have had issues and repairs. The latest one is a V8 Animal 2.5 years old. Was purchased July 2016. It stopped working in Dec of 2017. After much discussion with customer care, New battery. In Dec 2018 same problem. Now there is no warranty left. I did however put another new battery in this machine. January 2019 now the machine runs for 10 minutes before the battery gets blazing hot and shuts down. Fire hazard as far as I am Concerned. Obviously it’s something other than the battery causing this problem. No favourable response from customer care. Considering all this, the machine is way overpriced and does not perform up to a 600$ value machine. Please DON’T BUY A DYSON.

I have had my Dyson Cyclone v10 for a little less than a year. It took me a very long time to purchase a free standing vacuum because of the expense. For the first couple of months (2 months) I was in cleaning heaven, then about week 9 I started to notice the battery life wasn’t holding for very long, by week 11 I was lucky to get 5 minutes. I called Dyson directly because I had paid 599$ for this and hasn’t even had the machine 3 months! The male on the phone said for me to switch it to “extended run” instead of “maximum suction”. Well the whole reason I bought this particular vacuum is because I have dogs (short hair) and I want to have max suction. So I did what the man told me and I got about 3-4 minutes more on the battery. Not enough to do my lower level home.

Although the machine is very good, service is terrible, to the point where I've been waiting for two months for my machine to be sent back to me after being fixed and there is no indication of when or if I will have a machine returned to me. The company is not worth your money or your time.

I bought the vacuum v10 absolute from website 14.01.19 and received on 17/1/19. I used no more than 1 week and have the problem. Need to send back customer services. First, I would like to complain the customer services poor. Second, the quality of the vacuum poor. I hope there have a good feedback from master of Dyson.

Ordered a V10 as a Christmas present. Dyson sent a V8 with a V10 Doc? Called customer service and they said, "Send it back and we will send the correct model." Dyson received the return on 12/28. We received a return confirmation email. Called ~10 days later to see where the V10 was, it had never been sent. We were then told 3-5 days again. Called again on 1/18 to see where the vacuum was. It of course was never shipped. Tried to tell us 3-5 days again at which point I cancelled the order. If they are not willing to overnight ship at that point, which they weren't willing, then they do not want my money or my business.

Firstly. If Mr. Dyson can be knighted for inventing the Dyson Vacuum. Then I think the guy that invented the Corsair should be knighted. I like my V10, but literally returned it twice. First time it cracked open, second time, it just stopped working. Support was very kind and responsive. I am now on my 3rd new canister. I am NOT abusive nor picky. But I already see signs of wear on the canister. It seems to be chipping. I’m really gentle on it and store it properly. Even if I were abusive, that seems to be the key feature in any other vacuum. They are tanks! This product is also full of design flaws. The brush has no baffling that allows air to pass through while on a rug. Therefore when you do vacuum a rug. You can’t move. Because it sticks to the rug.

Horrible vacuum, Waste of over 500.00 - My husband and daughter bought me this vacuum for Christmas last year. It worked great the first month. Then it started spewing out dust due to it not having any filters. My husband takes it out and blows the dust out once a month. The hair gets tangled up in the beater head and around the ball part of the cleaning head. I HATE IT, I LOVE MY SHARK. The only difference is the Shark isn't a canister vac and the Dyson is. I will never Never buy another one.

I purchased the handheld less than 2 years ago. When charged, I was able to use it for 5 to 7 min in maximum power. Today, it only lasts 2 or 3 min max when fully charged... What happened??? Can a representative of Dyson contact me please and explain why a $400+ product would last less than 2 years??? I am quite disappointed.

It is true that the vacuum has a lot of suction power; however, you have to clean it maybe every couple of months, which means you have to take the entire thing apart. I had to watch a video of this each time I did it. It is not easy to get back together either. I had the vacuum for two years and the motor failed. Maybe the Shark I will buy next year, will be better, but the Electrolux cordless that I bought to replace the Dyson doesn’t have a very good suction power but is very simple to clean. I would stay away from the DYSON unless you have a lot of money to burn and somebody to take it apart and put it back together when it needs cleaning!

My experience with our new D7 is that it will never work more than 10 to 15 minutes - PERIOD. The D7 offers convenience outside when cleaning our vehicles' interiors. I did follow the Dyson instructions when brand new, with regard to making sure the vacuum battery was fully charged before initially using it. I just finished cleaning a large SUV, it has taken four battery recharges to finish the interior cleaning and allowing for the time it takes to fully recharge the battery, it has taken two days. Each time the vacuum was dead within 10 minutes or less. Definitely not satisfied with this Dyson product. However, it must be noted here that there is another Dyson in our home with which we have been very satisfied, and nothing cleans up pet hair better than a Dyson, period.