Dyson Vacuums Reviews

My vc failed to charge after 1 yr I bought it. I called cs and they said they will send a new battery pack. I followed up after a week. They said they will send it out later. I also wrote an email to check the status. Then they replied saying it is in back order and don't know when the stock will be in and delivery date. I asked them to provide expedited delivery due to prolonged waiting. Cs said they don't have such service.

I bought the stick vacuum a couple of years ago and it seems only staying one for l essential than a minute and progressively getting worse. I paid over $400.00 for this and should be one of the best. Extremely disappointed. Talked to three other people about their some and are complaining about the same thing plus it hardly picks up. I also purchased the canister Dyson, and am so disappointed in that also. It won't pick up hardly anything. When you pay that much for a product, it should work perfectly. Will never or recommend another one. Dyson should make this right!!!

So I decided to spoil myself this Christmas and get myself a Dyson V6 absolute vacuum. Thing looks awesome worked great for a day very pretty item. Here's what happened… So on day two of actually having the vacuum I go to use it and there's a little HEPA filter on the back that falls off what hits the floor there's some gray plastic that hits the floor with some purple plastic which is the piece that actually fell off and I called up Dyson to see what we do about getting a new motor unit sent out to me.

My Dyson DC14 has always done a great job and I really do like it. What am I suppose to do with it now that it broke in half? This is plastic and can't be fixed or taped up. I bought it at Lowe's and do not have an order number. Help!

My wife made the mistake of purchasing a Dyson vacuum, thinking it was a good product, due to the price you pay. What a mistake to believe that because you pay a lot, you think you're getting a good, well designed product. We have had nothing but problems with it clogging up, taking it apart and trying to unclog it. Which is VERY time consuming and frustrating, because it is so difficult to get to the clogs and get back together. Not satisfied with this product.

I purchased the above machine directly from Dyson on the 17 November to replace our small Hoover. It arrived a week or so later but proved to be quite useless. It couldn't even pick up tiny stones from underneath our shoes, something our old and fading Hoover could do easily. Disappointed, I went onto their website and went through the various steps suggested to clear any obstructions but did not find anything. I got my son to check my assembly for any problems but he was satisfied I had done it correctly.

This product turned out to be the world's most expensive Dirt Devil. I spent about $400.00 on a machine that died within 2 years and was so weak that it couldn't even vacuum up baking soda on its final day. I purchased my Dyson Animal Ball Upright from Best Buy in December 2014. The claim that Dyson never loses suction is laughable at best. In fact, the suction was so poor that I clogged up every time I used it. I had to take it apart down to the filter and clean it out every time I ran it through a 10x10 low pile carpeted room. I have a 50/50 hardwood and carpet mix in my house. Additionally, my 2 dogs have short hair, but they shed a fair amount. The vacuum was so weak that it was easier to sweep the hardwood because the vacuum just pushed debris around the floor.

My experience with Dyson has been very good, excellent really, for many years. I purchased a DC25 multi-floor about four years ago. And after reading several negative reviews, I really had to speak up and address some of the issues. I too felt the product was a bit 'flimsy,' when it first arrived. But as a technology professional, I made the effort to embrace the device and understand it thoroughly. The soft plastic is a design choice, and a good one. It is not brittle like other hard plastics. The parts that need to be flexible and forgiving of abuse are a little softer.

Dyson v6 Absolute - Right out of the box, the unit did not work. I plugged in the charger and saw no indicator light. Unit would not charge. Called Dyson and got "unusually high call volume". Gave up after about 20 minutes. Called back the next morning (from work) and actually talked to someone but they could not help me because the unit was not right in front of me. Called back from home, with the unit in front of me and I got "Dyson is not taking any calls right now". Called back this morning and got "unusually high call volume". Gave up and tried email. Supposed to be a response within 2 hours. Got no response at all. I am finished with Dyson.

Having owned a Dyson for well over a year now I feel very qualified to write an objective review. Vacuum loses suction after a couple months use. THE HAND-HELD WAND DEVICE IS VERY NEARLY UNUSABLE BY DESIGN. EXTREMELY DIFFICULT TO USE. WORST DESIGN I COULD IMAGINE. I will never purchase another Dyson product in my life. DON'T WASTE YOUR MONEY.

After going through many innovative vacuum cleaners over fifty years we chose Dyson when the revolutionary DC1 came out in the eighties and have been totally satisfied with the marque ever since, leading up to our latest wonderful experience. We bought our latest DC25 three years ago, and are very pleased with it, but last week we noticed the brush wouldn't rotate. Thinking it was out of warranty & was probably a worn drive belt I bought a new belt off eBay, but it made no difference, it worked fine with no load but put it to work on carpet & it stopped.

Crummy. Owned my Dyson for about three years. Worked OK the first few times, then, not so much. Easily clogged (no pets, but long hair). Wouldn't even pick up a CANDY WRAPPER (small little corner piece) - ended up having to pick up any odd little bit of detritus before I even vacuumed, this thing simply wouldn't pick anything but dust and lint up. The hose attachment part NEVER WORKED. You shouldn't have to pick up detritus by hand before you vacuum and you shouldn't have to take the thing apart every other time. Not worth the hype or high price tag. Just ordered an Electrolux. Very plastic-y and cheap feeling, like has been stated.

Terrible online service. I ordered online and an order confirmation email was sent. Three weeks went by and I didn't receive anything. I spoke with three representatives. One said my credit card was being verified, the other said the item was on its way and assured me it would be there by Friday. The last one said it will be sent out in the morning with Purolator and gave me a tracking number. The tracking number was invalid. I emailed customer service and received a response stating the item is out of stock and would be shipped when I'm stock. I just need a vacuum. I would of bought it from a store if I knew it would take a month. It's ridiculous.

Ordered 3 items back in October 25th. Called multiple times after waiting for approx 20 minutes each time. Each customer service rep assures me my items are on the way via purolator. Tracking number **. I have also been told my package is there in the shipping department, but the package is not getting to the purolator truck for delivery.

Brand new dc50 never did work. Terrible vacuum! Wouldn't pick up anything and the spinning action only worked some of the time. A waste of a lot of money! Will never purchase Dyson again! Not a recommended product.

If you are in Canada and want to get any Dyson product, buy it from a store. Best to leave Dyson. ca alone. This must be the most dysfunctional and disorganised outfit on the Internet. Took 2 months to get a refund back from a mistake made by Dyson!

The vacuum only has good suction on high setting and battery life is limited to 15 minutes. There is no indication of remaining battery life. Every time I go to use it the battery runs out and I have to wait 3.5 hours for a recharge.

$500 for a machine held together with plastic pieces that are cheaper quality than the toys at the bottom of a McDonald's kids meal. It's fresh out of the box so I have no performance review yet but I can't imagine that these cheap parts are durable. I feared breaking them just by assembling the unit. Legos are SIGNIFICANTLY stronger. Shocked and disappointed.

I ended up purchasing this model the day my mom's Kenmore canister vac died on us. (We had carpet fresh sprinkled all thru the house and guests were on their way over). A relative told me how "great" this model is and having a dog I thought I'd give it a shot. It was fine for the first several months, then it would make a horrible sound and no suction. Did internet search to locate a fix and ended up calling Dyson cust. service. Very helpful but was talked thru many steps on taking the vacuum apart, clean out areas that needed to be disconnected which are hard to access (and I do have small hands) and a few hours later it was back up and running.

This is not worth the money. I like the concept of the auto adjusting height but the little roller on the head that determines the height gets pet hair and carpet threads wrapped up on it. It can not be removed to clean. It stops rotating and then wears. The entire vacuum head has to be replace. I don't remember the cost to replace this but it was between 60 - 90 dollars. There is no latch to release the handle which also sounds like a good idea, but it is hard to get the handle to catch in the upright position so you can use the hose attachments. Parts are cheap plastic, the red latch to empty the canister where the dirt collects has broken. Wish I have never purchased this.

Recently purchased handheld vacuum. Dyson v6, absolute crap. My granny could suck harder. Battery life is very short, has the performance of my cheap car hoover but cost me 200!! Feel ripped off.

I have an old DC08 Animal and it is a good job I kept it!!! I purchased the DC54 to replace the DC08 as it was looking a little battered and I was tired of washing out the sponge filters and drying them after. I settled on the DC54 because it was cool-looking and no filters. And because it was a Dyson, I assumed it would be great; WRONG!!! Admittedly we have dogs and tile floors all over, so there needs to be a considerable amount of hoovering up to keep the place presentable, but this machine simply is not up to the job!!! It is useless.The suction is weaker than the DC08 and the dustbin has to be changed before I finish hoovering up the living room.

I am the very proud and lucky owner of a Dyson DC 25... a Cordless Dyson... and am going to buy the new big ball canister tomorrow. We have had a built in vacuum for years that was a heavy duty grade industrial one... and the Dysons are way way better. I love Dyson so much and believe in their product so much that I would work for them. I've bought one for both of my kids... bought one for my mom and told my extended family to invest also. They call me all the time to thank me!

I bought my Dyson DC37MF on the 08/18/15 and the motor burned out on the 09/10/16. The repairman said it was sand. Not true. There is no sand in our apartment or near it. It was probably cat litter on the rug left by our cats. My 5 year warranty was voided because of this. Dust or litter should not be able to get into the motor. It should be shielded but it is not. So for all of you cat lovers out there, do not go out and get yourself a Dyson, and pay a lot of money for a machine that is not cat-friendly.

I used to demonstrate a vacuum cleaner in peoples homes. I used a brand new, clean, white filter every time and used to take one long sweep from the homeowners carpet. The filthiest carpets were always those who owned a Dyson. The cleanest carpet I ever came across was the oldest and in the oldest home it belonged to an elderly lady who had a vintage chrome ended Electrolux with a washable cloth bag. I couldn't believe it.

Believing Dyson's remarkable marketing scheme, I purchased an upright ball vacuum. It worked well for about a year, although I never liked the extension hose for attachments. It is stiff and keeps retracting. It is so difficult to use that I rarely use it, which is one of the reasons I purchased it. It worked less well the second year. The on/off switch quit working. My husband took the cover off and we were able to use it by pressing down on the on/off buttons directly without the cover. Then the carpet/wood floor toggle quit working. Then it quit sucking altogether.

I made such a fuss about wanting a Dyson DC25 Animal that my husband was willing to do whatever it took to surprise me Xmas morning... He made down payment and signed the contract to purchase it NEW AND IN THE ORIGINAL BOX from a local rent-to-own company. Xmas excitement passed and I realized that we'd pay a total of $1708. for this vacuum. After some thought, decided that you get what you pay for... Since was the only way we could afford to get such quality as Dyson, we had to be willing to pay the extra finance charges and other related fees. $1708 was acceptable since we would then own a great vacuum. WHAT A ** JOKE!!! If only I had known. I do not recommend this product to anyone. In fact, I tell everyone who will listen that Dyson is not what they claim to be and don't waste their money.

I would not ever recommend buying one base on the runaround I got with the support center. Once it stop working I got the complete runaround. I had to call 3X and each time it was a min 30 min wait to speak to someone and then got 4 different answers and none of them work. One person told me it was the battery, send me one confirmation email then another email cancelling it all within a few minutes. Then the another person said "No you need to mail it in for repairs and wait for them to fix it which may take 30 plus days." Who know??? All I know is I have had it for 1 year and already having problems.

Where you are buying a fan or vacuum from this company the bottom line is they don't care. I purchased a fan which malfunctioned a few months later. Dyson said to send it back to them and once done so to provide them the tracking number and within 24 hours my replacement unit should be sent. Well 2 weeks later I finally received my tracking number that it has finally been sent. Well then to my stupidity they apologized and I believed them so I decided to order 2 V8 absolute vacuums. So after calling them placing my order and charging my credit card I still have not received my order 10 days later.

Nothing but problems with these products. Mr. Dyson, the secret of a good vacuum is not suction, or a ball. It is to run when you start it!!! In my opinion, Dyson products are overpriced, overhyped, and underperforming. DO NOT BUY.

Dyson DC17 was a great vacuum for me until it needed a seal for the canister. You have to dumped the canister when it is full and my husband did just that. Only problem was he also dumped the seal at the bottom of the cyclone. A 4" round by 1 1/4" wide. I tried to purchase the part, approximately $8.00 and was told I would have to purchase the entire cyclone for $100. They do not just sell the rubber seal. I will be looking for another vacuum. No longer a Dyson fan!!!

I am so upset at my Dyson Vacuum and their customer service. Do not buy any Dyson product. I bought a cordless Dyson vacuum and it was a piece of garbage ever since I took it out of the box. The problem with the cordless vacuum is that it gets clogged easily due to the lack of suction, AND after about 3 months, the motor just shuts off when you're trying to vacuum. I have had nothing but trouble with my Dyson, and when I call their customer service, it is a joke. After I do everything the "Support Crew" tells me to do, then they don't believe me and ask me to do it again. They treated me like an idiot AND my Dyson still doesn't work. How about you just admitting that you have a bad design and I am a sucker for buying it? Don't be like me... go with another brand, and better customer service!

Sad to say trashing my Dyson. I have owned many vacuum cleaners over the years, mainly bag type. I was excited to own such an expensive vacuum cleaner, no more buying bags. What a disappointment. I took great care maintaining cleaning filters. I vacuum often and started dreading the task, my motor shuts down from overheating, back flash is terrible. Going back to the bags, much easier and cleaner. My Dyson was about four years old, honestly like to beat it with a bat for all the extra work it has caused me.

I ordered a vacuum on a Sunday evening. Next day I get an e-mail saying my order had been cancelled per my request. I did not cancel the order. So I called Dyson that Monday. They said their system just does that and that they would push my order through. The next morning they called me and said the vacuum had been shipped and shipped expedited. So Thursday rolls around and I still had no tracking number. I call and I was told the vacuum had not been shipped and it was shipping standard! So I asked to speak to a supervisor. They keep me on hold for almost 20 minutes and come back and say that no one is available to talk to me. They tell me however a supervisor will call me back by this afternoon.

My Dyson DC59 barely had suction from day one. I had some repairs done under warranty but really didn't help much. I push a lot around the floor & end up picking up a lot myself. I agreed it better on carpet than bare floors but doesn't do edges/corners well on either. From the very first time I went through the process of taking out all filters & washing/drying, etc according to the directions, I then spend time making phone calls and arranging for it to be collected. It was overseen, sent back. Besides being a time consuming & inconvenient process it still didn't work well. I call again today to be told out of warranty. I tried to explain I just lost my parent last month after a long illness with cancer. I never had time to worry about vacuum cleaner. The member of staff wasn't interested or very helpful. Will never purchase another Dyson!

I had one issue after years of use. The problem was solved in 2 emails. Best customer service ever. They were emailing me back at midnight with solutions!! Happy customer.

Bought a DC23 5 years ago, 6/22/11. Warranty covers 5 years. Motor quit on 6/14/16. Promptly contacted Dyson support, first by phone and was about 36 in call order, so message said I could leave my number and they would call. Waited a few days, no call (didn't realize the scam). Called again, this time over 60 calls ahead of me, so left my number again and waited a few days but no response (an awful lot of calls, right?). So, tried emailing and got a prompt response asking for more info. I responded with requested info but received no further response.

I feel bad when I read all these terrible reviews. Maybe something has changed. I paid $400 for the PET Vacuum (not ball and not cordless) MANY years ago. I have NEVER had any problem. Maybe I just got lucky. Still works like new after all these years. It's a large one and is purple.

My Dyson DC51 barely had suction from day 1. They did do some repairs under warranty but really didn't help much. I push a lot around the floor & end up picking up a lot myself. Better on carpet than bare floors but doesn't do edges or corners well on either. From the very first time I went through the extensive process of taking out all filters & washing/drying, etc according to the directions, it smells like a wet dog every time I run it. Besides being a time consuming & inconvenient process, I now have to put up with the stench while I vacuum. The handle doesn't lock down in the lowest position, making the stairs very difficult to maneuver. Overall, will never purchase another Dyson!

£450 on a Dyson broken twice in two months. Been 4 weeks without Hoover. Cirrus will not exchange and fusion will not refund. Keep sending engineers. The Hoover is like a child's hoover.

I have been blasted in the face with dirt for the last time. My Dyson Motorhead cordless vac is in the trash. This hideously expensive machine is poorly designed. I have never had to spend so much time cleaning a machine that was supposed to clean my floor. It is difficult to clear out the cup, and the device gets clogged very easily if you vacuum up fine dirt. I have taken it apart to clean so many times and in the process get my hands and clothes and floors absolutely filthy. The door to the cup will not stay closed and suction is very poor. I even have noticed slight shocks coming from the handle when I operate it. The company does nothing to compensate, insisting there's something wrong with ME not their machine. The worst $500 I have ever spent, and $500 is a tremendous amount for me to afford. NEVER AGAIN. This is not the elite product they portray.

In reply to "William of Cordova, Other on Feb. 10, 2016": My daughter has purchased 4 Dyson vacuums and 2 of them have a broken handle, just as you had described. I have searched and this main part cannot be found for replacement. The quality of this plastic machine is just as it is, "plastic". The vacuum head is also a problem with the bearings going out on one side. These heads can be replaced for about $80.00. The point is that when you spend a lot of money for a vacuum cleaner, you expect it to last longer and be of top quality. I hope my daughter will look for a different brand that will last.

I have never in my life, received such poor customer service.. SERIOUSLY I had to tell the service rep to calm down and stop arguing with me (while I was trying to remain calm). After them addressing my $400 order to the wrong address (which is what FedEx is telling me) and having express shipping drop it off at the wrong address, I spent an entire day trying to track it down (Judy (the customer service rep) starts yelling at me, telling me she has no other address, she doesn't work in the warehouse, she doesn't know what the warehouse does). I even had my own friends knocking on doors trying to find it, while Judy acted like I was a criminal and was yelling at me about how the story doesn't sound right.

Dyson makes great machines but put crap hardware into the machines. I have an awesome portable vacuum cleaner that doesn't work because of a cheap on-off switch that doesn't work. Dyson you are a real useless fake of an engineer!

Bought a Dyson cinetic big ball animal + allergy 36 days ago. My wife and I are homeowners, have two pets, and are empty nesters. I paid with tax nearly $600.00 for this over-the-top engineered sweeper. It quit working after 35 days. The mechanism to operate the brush attachment no longer turned. My wife called Dyson; they walked her through a trouble shooting period and nothing would correct the problem. They then told her to either call Best Buy where we bought it or take it to a recommended repair store. If I had wanted a repaired machine I would have purchased used. My wife called Best Buy and they told her that she would have to go back to Dyson. The monkey-in-the-middle program. I made a brief entrance and only because I am an elite member with Best Buy they exchanged the product even though it was beyond the 30 day max for that to happen.

Forget casually vacuuming under a bed or couch, unless you have ten minutes spare to unclog it, with a selection of coins, sticks, tools you would not normally carry in your pocket. Customer service recommended carrying a specific screwdriver to dismantle the inlet duct hose every single time something gets stuck in it (that's often). My advice - What you need is a plastic sealing strip from a large paint tin to thread through the inlet duct hose. I'm on my third trigger head in just - on two years. Things get stuck in this section multiple times, every use too. A nutri-grain is too big. (I just don't buy them anymore). I've lost count of the number of brush bars they've replaced (customer services explained the bristles were only glued on. I sent them a picture of long human hair pulling them off in two weeks).

I have had Dyson for about 17 years. The original animal was amazing, lasted a long time but when I needed to replace parts I was told by the company to just get a new one it would be cheaper. CHEAPER was right! It is built and made like crap. I have 3 long double coated large breed dogs and live in a very dusty area. This is supposed to be for allergy and animals but when you try to dump the thing, the hair etc. does NOT fall out. You have to open both ends and use your hands to take things out. The static is so horrible, and company response is to use a static or cling-free sheet to wipe in it after each use! Plus through one in for smell! How is that for allergy! Then I vacuum every day and cut hair off the beater bar because the hair wraps around it. I didn't mind but I was vacuuming and this wasn't even a couple months but I found because the narrowed the pole hair even got stuck in that and I had to push it out.

Two days after the very short warranty expired (2 years, rather than 5 years for the floor models), the on/off (trigger) button became inoperable. So my $400 plus vacuum cleaner is useless. Dyson Customer Service refused to stand behind their overpriced, faulty product.

Who would have ever thought that I'd see a vacuum cleaner as a status symbol. Well, I did. I thought that if you owned a Dyson then you were the cream of the crop! Kinda like the Bentley or cars or the Coach of hand bags. Don't make my mistake. Since purchasing the Dyson, we have had to have our house replaced 3 times in as many months. I have had to stop what I was doing and unclog the vacuum every single time I used it.

I wanted a premium vacuum, I chose the Dyson Animal. It worked great for the first week, but kept getting clogged up. You have to be an engineer or constantly youtube on how to take the thing apart. Two months into owning this Dyson, the beater bar stopped working. I spent hours researching this issue, finally having to call Dyson's outsourced canned speech hotline. I ended up having to drive twenty miles to a repair center and wait 1 week to find out the "Electrical Harness" had burned out and the cheap beater bar needed to be replaced. The Dyson rep stated that these machines are all advertisement. He had at least 30 which he was working on. I am so mad that I spent the money on a well advertised piece of my everyday life that appears to be junk.

Bought the DC57 at Costco and must say it is a pile of crap. Very surprised that a quality company like Costco would sell such a horrible product. Suction is non-existent. Always heard about how great the Dyson products were, and for the premium price you would expect something that works better than a $29 Dirt Devil. Save your money, buy the Dirt Devil. The only thing that sucks with Dyson is the price.

After having purchased a DC35 & then a DC59 motorhead & both of them have failed needing high dollar parts to fix I have had enough of Dyson! The DC35 needs a new power assembly after 2 years of VERY light work & now the D59 Brush motor has went out after 15 months vacuuming kitchen linoleum! We had new short carpet installed shortly after DC35 purchase & have no pets & keep our house very clean. To have two vacuums that we have over $700 in & neither work is ABSOLUTELY TERRIBLE! The customer service lady told me she has had to replace many parts on hers also but that was just the way it was. BS!! You should be ashamed of your advertising & product DURABILITY. Purchase date 11-30-14 from Dyson.

The claim that the vacuum doesn't lose suction is not true. It is has clogged up several times. It really does not work any better than a vacuum less than half the price. Don't waste your money. I won't again.

I bought a DC44 Animal as I have two dogs. I have always rated Dyson as excellent, but since a back injury unable to use full-size one (too heavy). Disappointment is under understatement. I have resorted to a old Hoover that has much more power to pick up dust and dog hair. Worse 200.00 spent...but I thought as I needed one to last I would go for best. :-( :-(

We unfortunately own a Dyson Animal. We meticulously and religiously follow the elaborate maintenance instructions/instructions detailed in the voluminous owner's manual. And, we clean it after every single use (because it doesn't work if we don't). This machine has a problem common to this model - a non-working triggerhead. We've replaced it twice. Including the original that makes THREE defective triggerheads. Clearly, this entire family of machines is defective.

This vacuum is supposed to suck up animal hair. It does an average job of this. However, emptying the collection cup is a nightmare. First of all, the container opens on the wrong side, making it very clumsy and frustrating to empty. Second, I have to reach into the container with my hand to remove the hairs, getting dust everywhere. Removing the collection container is extremely difficult as is putting it back in place. I end up the dirt from the container EVERYWHERE. It's just very difficult to use.

I purchased my Dyson DC15 Animal in 2007 with every attachment made for it & the car kit, very expensive. I had wall to wall & 3-4 dogs plus cats at the time. I was & have been to-date, very pleased with its performance as an upright vacuum. Was shocked, especially with the first use, as to the amount of hair it sucked up. However, forget using attachments - suction not strong enough for anything.

My wife and I were looking forward to using our new Dyson... That's where the excitement ended. At the time, my wife was still working, so cleaning duties were my responsibility. The first time I used this POS, I almost threw it out the door. I'm surprised there isn't a school to learn how to "drive" this thing. The stiff vacuum hose is a piece of work. Our home has lots of wood and porcelain flooring. If you stretch the hose, this thing will chase you and run you down. I have never had a worse experience with a vacuum cleaner. As others have noted... Do not buy this type of vacuum. Unless you are an angry individual and want to become even angrier, it will happen.

Sent vacuum to Dyson for warranty, 34 days later still no vacuum. 7 calls to Dyson nobody can tell us anything except it's being repaired. We end up talking to a call centre in the U.S. or sometimes a call centre in Canada. We've asked 4 times to have a supervisor call us back they said someone would call within 48 hrs. every time, no one ever called us back. I've already bought a new hoover air vacuum to clean my house, with three kids and two dogs how long could you go without a vacuum. The company's warranty is a joke and the customer service is complete garbage.

We are a family of 5 and a chow. We are hard on vacuums. With a family this big and a long haired dog, we vacuum everyday. We like cleans floors and to maintain this, we purchase a new vacuum every year. This year I was tired of the repeated purchase and I thought I would splurge and buy a Dyson. The old saying "you get what you pay for" is so not true with this vacuum! Mind you, this is the "pet edition", yet they put teeth by the floor suction intake. Hair gets entangled, blocking the intake!?! So you have to disassemble the head, remove the clogged hair, then vacuum again! Oh the dirt you have been missing. You can't even tell it's clogged unless you look. So you vacuum, vacuum, vacuum... then you realize you're not picking up as much as you should. Buyer Beware!!! I'd take an old bag vacuum over this any day.

I have owned this vacuum cleaner for 5 years... Don't purchase it. A broom is better. Seriously, I'm using a broom. I use to think vacuuming was sort of therapeutic, not now. I tried to give my vacuum to the Goodwill, they said "Thanks, but no thanks." They would accept it, but trash it in so many words... Don't buy this hunk of junk.

My Dyson vacuum DC33 (Yellow) - This vacuum is thoroughly disappointing. The hose is so extremely tight and stiff that you have to wrestle with it to stretch it out and it ends up slamming the vacuum into the back of your leg as you attempt to work. Garbage.

The handle broke off the vacuum while lifting the vacuum by the handle while using the wand to vacuum stairs, apparently because the weight of the vacuum was too much for the unit to be lifted and maneuvered by the handle without being reinforced by the hose and wand inside it. Dyson says the break was due to abuse or normal wear and tear, and not a defect in material or design and refused to repair it. Dyson customer service has been extremely courteous and professional and I could not be more pleased with my contacts with customer service.

I bought a Dyson years ago maybe 10 and it was wonderful! I told multitudes of people it was worth the cost. Then I bought the animal and have had nothing but problems. It stops sucking. I have to put the handle up then start again. It sometimes works after that. I'm so disappointed in the Dyson products because they are not cheap! Now the first one is not picking up dirt. I would say spending 500-600 on these items they would last longer. Thank you, I feel better but it doesn't help my floors!

I had carpeting when purchased with one dog, three kids and 5 grandchildren running in and out. So I got the Dyson. Within a year the small floor brush broke, they wanted me to pay even after I explained to them that the brush attachment for bare floors was stuck in the holder. I refused to buy. Then I noticed that my carpet was looking more worn, they blamed normal wear and tear, not satisfied. Now I have hardwood floors and the normal bare floor setting does not pickup. After running the sweeper I have to follow with my Bono sweeper to get all the grit and small partials off the floor. I am DONE! I am going back to my Kenmore when I can gather the money to purchase. Dyson is overrated by commercial. It's a sad crime taking that much money for a product that takes forever to get the attachments out.

My husband purchased this Dyson D40 vacuum for me for Christmas in 2014. I have hardwood floors and area rugs and wall to wall carpeting. This Christmas, one year later, after vacuuming the floor at dusk, I awakened the next morning to scratches all over my hardwood floor. I thought that it was more difficult to push, especially over carpeting, but did not realize it was scratching my floor until I saw it the next morning. It was sent to their service center who then returned it to me with no explanation as to what was done. After receiving it back, I went to use it on my hardwood floor and it scratched it again the minute I swiped the floor, during the daylight and it was still difficult to push on carpeting. I contacted the company who said that "normal wear and tear" is not covered by the warranty and that the service center did not do anything to it as the sole plate was worn.

Bought a Dyson upright DC-40 Nov. 2014. I paid $450 for this machine thinking that I had bought a decent vacuum cleaner. I am very disappointed as it has broken twice the first year that I have had it, once within the first 30 days. As I am writing this my Dyson is in the service center again. The problem is the same, the beater bar stops turning and the vacuum won't pick anything up. When you take it to their authorized service centers they keep it 45-60 days. I finally had to purchase another vacuum cleaner as my unit is in the shop again. Don't buy into the advertisement hype. Dyson vacuum cleaners are real crap. I have purchased another leading brand for a 1/4 of the price that is working great. I would strongly advise to stay away from this substandard product. Dyson is a rip-off.

Dyson DC40 Vacuum - Okay, it's been a year since I purchased my Dyson. I didn't want to write a review until I really gave the product a good try. Well one year later, I'M DONE! This is absolutely the worst vacuum I have ever bought. Next week I'm going to the grocery store and buy a $45 Swiffer as I'm sure it will be easier on my back and do a better job than this over-engineered, over-priced Dyson. I live in a two story house with about 1,500 square foot of wood and brick floors and two small area rugs. I bought the Dyson because I have three small dogs and two big dogs so yes, there is a lot of pet hair to deal with. But hey, I thought a $400 vacuum could handle the job. Because most of the area needing vacuuming is for hard surfaces, so I am forced to use the hard-floor hose and attachment. Ugggh!

I have had the Dyson 35 (now extinct) for 1.75 years. Initially, when reading the material you think that there is a 2-yr warranty. However, there is an extra word that you didn't notice at first i.e.: "limited". As it was explained to me, any part of the vacuum that fails due to wear and tear is not covered under the warranty. I needed a new bin because I guess the valve that comes between wand and bin died. So... they sent me a new bin for free as a gesture of goodwill when I bought a new V6 (the cheap one), soon to be extinct. Good for another year!

Let me start by saying that myself, and everyone in my family are loyal Dyson customers. I was given the dc40 as a gift 3 years ago and it had never faltered until September 2015. I troubleshooted with the customer service department for a half hour, but had no choice but to send it in. They paid the shipping. A week later I revived confirmation that my vacuum had made it to the warehouse - but I was never contacted by Dyson. After 3 weeks I had enough and started sending emails that received no response. Then I began calling. They blamed UPS for the item being lost (although I had received confirmation) and agreed to send me out a new one within 10 business days. Not even the same model, a different one of their choosing.

I would like to just take minute and say I have had a Dyson animal for the past 10 yrs and I loved that thing! It finally came down to buying a new one and since we have 4 dog we bought another animal, but this time it's the cinetic big ball animal plus allergy. Wow! Its suction is impressive, but the new canister is a lot smaller and this whole "big ball" technology is awful!!! Hard to maneuver around, it's clumsy, and I'm young and healthy! It doesn't lock upright when you're done, I've dropped it a few times already. I wish they would leave well enough alone. I miss my old Dyson.

I have a Dyson vacuum and it keeps overheating. Put new filters in and still overheating. Wish I never bought the piece of crap.

Bought one of these Dyson vacuum, paid huge dollars for something made of recycled plastic at my local box store. Was told if any problems take it back to the dealer. After a couple of weeks it clogged. Called the Dyson hotline and the women told me, they were not sending out a box to return it, but asked me to take it apart on my floor, by removing screws and stuff. After attempting this, I couldn't take it anymore and asked for a manager. In talking to the manager same thing, take the screws and bolts apart on the vacuum, on your floor. I was furious. Never got any satisfaction from customer service, and the vacuum is now in a landfill site. Do not purchase one of these vacuums and forget calling customer service for help!

I bought a Dyson vacuum about 6 months ago and in that time I have only used it about 10 times because every time I turn it on something goes wrong. The very first time I used it, it clogged and I had to take it all apart again (I had just put it together from the box) and figure out the problem. When I finally got the darn thing unclogged, the smell it started giving off was very unpleasant. Since then, every time I vacuum something happens to the machine (no suction, funny smell, etc.). So irritating!! I don't recommend wasting your time or money on this product. So not worth it!

They are going to replace brush bar to see if that will make a difference. At least they are trying something. Thanks!

Bought Dyson V6 animal on 30/10/2015. On 09/11/2015 vacuum stopped working, called customer service and advice me to take it to service center in Brisbane. Service center told me it take 2 days to fix. On 13/11/2015 they said, "its fixed and will send it to you on Monday." Called on Monday 15/11/2015 asked about post truck number and what was issues. They said, "we change the battery and motor parts." It's really annoying for 9 days new vacuum get broken and they fix it not to replace it with new one. I wish I could returned it and get my money back, not a fixed broken vacuum.

Bought a Dyson vacuum cleaner in May 2015. After asking Dyson what would be best for me as I have lower back pain, painful neck, arms and shoulder, they suggested the DC40. After 2-3 weeks my pains were worse as it was too heavy and very awkward to maneuver the machine so I called to say I wanted a refund. After a lot of phoning and sending a letter by special delivery, which I had no response I called Dyson who said that they could do nothing. I returned this vacuum to Tesco where I bought it from, who were so helpful and polite and I got my refund in full. I was wrongly informed by Dyson that this machine would be fine for me and that it was light and easy to maneuver. THEY WERE WRONG, and I would NOT buy their machines again.

Buying my Dyson Canister was the worst mistake and biggest regret. The cord is short, to vacuum an average sized room in a house you will have to unplug and move it a few times. The canister space is small and you are required to empty it frequently (especially if you have pets or children). If you happen to suck up an obstruction it is near to impossible to free it from the hose. As you move along it travels awkwardly (so frustrating) also heavy and difficult to move around the house especially up and down stairs. It is also very difficult to clean the inside - the part the canister is attached to where dust and dirt build up over time. This machine is really only suited for someone in a condo or in a place with small rooms with no animals or kids.

I have owned several Dyson vacuums over the years and have been very happy with them. But a few months back I bought a cordless vacuum and for the first few uses I was happy with it. But as time has gone on I have become more and more disappointed with it. I spend far more time unblocking it and cleaning it out than I ever did plugging into different rooms. I now no longer use it on hard floors because it is quicker to sweep them. It is only marginally effective on carpets in max mode which means I can only use it for 6 minutes before recharging. And for the first time in years my carpets are dull and unclean.

My Dyson Re-engineered Ball Multi Floor I bought from Dyson Direct for around $300 broke after only 33 days of having it. I may have used it ten times tops. The cheap, red plastic piece that holds the canister to the vacuum and also dumps the canister broke rendering the vacuum useless. I asked for a refund. They did not acknowledge the refund request, rather they asked for pictures of the broken part which I promptly provided. I was finally emailed saying they'd ship the part. I received a separate email with an order invoice (which didn't seem like the description for the part I needed anyway and I questioned that with no resolve).

My husband bought the Dyson animal vacuum cleaner 2 yrs ago. The ball broke after 1 yr, now the hose has torn, the bristles are junk and the balls on the brush bar have fallen off. I sent the vacuum cleaner back for repair on the ball, no problem fixed in a few days and back. I call to get the hose, balls on the brush bar repaired and the bristles fixed. They will only send the parts for the ball for me to fix. The other is considered wear and tear. Really inlay that much for a vacuum it shouldn't wear and tear. Not to mention customer service extremely rude!

We had a Dyson Animal vacuum for about 10 years and it was amazing. When it died, we bought another one. Wow, the difference. This one picks up dust and pet hair and not much else. There was a tiny leaf on the floor and I had to pick that up by hand as the Dyson couldn't manage it. The hose with the extension on its own gets zero suction. So I can't get at cob webs or dust in corners. We have only had this about 6 months.

October 2014 received a Dyson Vacuum as a gift and very happy because of the great things I heard. Three weeks ago vacuum broke down, called Dyson. They diagnosed the charger. Said they sent it out by Purolator. It never ARRIVED. I CALLED again to Dyson October 3. They said it had been returned, I confirmed my correct address once again. They were blunt and said they had no control over Purolator, I received no notification. They attempted delivery and they confirmed on October 3 they would send it out again. Last night I get a call from my neighbor that she had received notification at apt 10 (my apt is apt 27) that I had a UPS parcel not Purolator and they attempted to delivery to the wrong address. While all this is happening I have had to go and buy a new vacuum as I have animals and cannot go one day without vacuuming.

My DC28 Animal will lose its suction when canister is only 1/3 full. Dyson people are helpful on the telephone, but end result, get a service man. I had it spotless and filters washed and sun dried, still lost its suction. Then I examined the brush roller and wondered how I would replace it if need be. I could not see how it could be removed for replacement, so I contacted Dyson and was informed that the roller alone is not replaceable, the entire head must be replaced and to be done by a service man. Dyson never revealed the price of an entire head nor the cost of the service.

I had a Dyson DC14 for about 5 years with no problem. The brush roller one day stopped spinning and not one place in town repairs vacuums so I was forced to go out and buy a new vacuum. Since my old Dyson had been such a great vacuum for so many years, I decided to go out and buy a new one. We went to Kohl's and got a great deal on a new DC65. The tank on this says, "4 times the suction of a Shark Rotator Pro Lift-Away NV501."

The carpet brush on my otherwise excellent condition Dyson ceased to rotate. I contacted Dyson to order a new drive belt, only to be told this brush does not have a drive belt. A whole new cleaning head could be purchased for a little less than £80.00, almost as much as I paid for the beast in the first place. On refusing to purchase a new head I was then told if I was capable of fitting a new motor (I am retired engineer and have qualified electricians in my family and friends) I could purchase the motor as a separate item for just under £12.00. I placed the order.

We bought a Dyson DC10 for our apartment and it worked great. 3 yrs later a part broke and it was replaced free of charge and easy to replace myself. We moved into a house and bought a second Dyson, the Animal. The Animal has amazing power and performs better than any other vacuum I have ever used. That being said I do have a couple of complaints.

I purchased a Dyson after the terrible luck with every other type of vacuum cleaner I've owned. They of course lose suction after a period of time and the Dyson people swear by their high quality and "no loss of suction." Ok, so I bought it at a Target store for 500.00 and some change. I picked the animal version because it was meant to help with hair and dander. I have a cat rescue and really needed this type of help. After spending three hours assembling it I was excited to see it perform. I have mostly wood floors but the bedrooms are carpet. The first few strokes were beautiful. It was easy to use and sucked very well. Until it didn't.

Recently purchased (May 2015) my dc65. Used it earlier today. Came back to use it later only to have it smell horrible. Actually thought it was on fire. Unplugged quickly, no flames thankfully. Thought for that amount of money I'd get a life long sweeper.

I purchased a Dyson vacuum and hate it. The upright part keeps falling when using hand tools and trying to roll it from one place to another. The hose for the hand tools is solid and won't allow for bending to get into corners and small spaces easily. When doing floors, it doesn't pick up very well. Our dog takes small pills and the vacuum will not pick these up if he spits it out on the floor. For all the money I paid, the hand tools doesn't even come with a bag.

Purchased a Dyson dc59 which stopped working after 6 months. Contacted Dyson who said they would send someone to repair it. Waited all day, nobody arrived. Then rang again next day and told they had nothing down. I was then given another date in which they would replace the Dyson with a new one. Waited in all day never arrived. I then rang customer services at Dyson again to be told they don't know why it was not delivered and it would take 24 hours to get back to me to reply... Arrr waste of time. Rubbish vacuum, rubbish customer service. Do not deal with this company.

Bought this vacuum almost 4 years ago. Still has great suction and is still the best I've owned. Noticed the hose had some splits up near the attachment so I call their support number. They took my serial number and info and told me a new replacement hose assembly would be on my doorstep in 3-5 days. No questions asked. Polite and quick to answer only after a quick product sorting auto-attendant. All products wear out. Glad they stand behind their product!

I purchased my first Dyson vacuum years ago and was very happy with it. I now own a 2 year old Dyson big ball vacuum. While the suction out of the hose works the vacuum itself is useless. It doesn't pick up any debris from the cleaning head/brushes - not even thread or pet hair. This from a vacuum that costs twice as much as any other vacuum. Never again.

Had an original Dyson Hoover which was super upgraded to the latest one which is horrific. Needs emptying half way through hovering down stairs then need a long knife to clean it out. The hose get twisted when trying to turn the Hoover. The suction is not as good as the original Dyson. I would not recommend the cylinder Dyson I have just abandoned and bought a Nilfisk much easier and doesn't require changing every 10 minutes. In fact the Nilfisk needs emptying about every 5 hovers of whole house!!

I too wanted this for a long time. Finally I got one 6-22-13. It only took two months before I began to hate vacuuming with it. I spent 45 min trying to find out why the suction would stop turning the head. It was a dime closing off the hose every time I turned it on. So as long as your trash is not thicker than a Doritos or wider than a dime it will pass through the head up the hose and into the holding tank. Oh and it has to be at least one inch from the edge of anything and don't plan on vacuuming under anything without the attachments or moving your furniture... I want my 30 year old Kenmore back!

After using my Dyson, there was still dog hair all over my rugs. I then used my Eureka EZ Clean Bagless Hand Vacuum and it picked up tons more dog hair and dirt. And the filters on my Dyson are spotless and barely used. The Dyson is easy to push for me being in a wheelchair but does not get the job done.

I have 2 Dyson vacuums - neither work. I feel one of these should be replaced. I am getting nowhere with Dyson. I will never buy another Dyson product again and I will let everyone know how bad it is.

For all claims of superior design, and expensive units, they are designed to fail. I bought this Dyson approx 3.5 years ago, used only for home domestic use, and it's stuffed. They have put a filter surrounding the motor with loose fibre glass lining which is sucked into the motor clogging the brushes, and causing the motor to burn out. Design is rubbish. Summary: DON'T WASTE YOUR MONEY. Have bought another brand much cheaper. My wife says lighter as good suction. I will never buy anything Dyson Again.

Bought this about 4 years ago and I love it!! With 4 kids I needed something that would pick up food and whatever and for the most part it does that without issue. Bigger pieces of food do need to be cleaned up before using the vacuum, unless you're using it without any attachments and is only the hose. I do agree that the cord could be longer, but I have a large house (3,000 sq ft) and I can do my entire great room, nook and the entry area to my kitchen without any problems. But I've not really had any issues with the vacuum until tonight when I discovered 3-6 cracks/tears in the creases of the hose. Again, I've only had this 4 years. I will be calling Dyson in the morning, but can't find my owner's manual to read the warranty info so I'm guessing I will find out that I have to buy a new hose for $29.99 plus shipping.

I am very disappointed in my Dyson. It seems to require at least a Masters degree in mechanical engineering just to keep it going. Constantly getting clogged up, I do have a cat but my old Kenmore vacuum did a better job. I would like to add that the closest "authorized repair center" to my house is 45 minutes away, and when I took it there I was told Dyson will not pay to fix the problem, even though it was under warranty it was just clogged again. Because I couldn't solve the problem myself I had taken it there, of course. I had to basically pitch a fit to get the problem solved, and they did allow me to ship it to them and they fixed it all at their cost. However would you ever think about where the closest authorized dealer is before you bought one? Word to the wise. And by the way it was clogged again immediately.

Should Have Got a Shark!!! SCAM WARRANTY!!! The DC40 is the worst piece of crap I have ever had!!! Hose tore after a year, they wouldn't even cover it under warranty!!!! Buyer Beware!!!!

1st off, let me qualify that I had/used for years the Dyson Animal DC14 - although not perfect, it was a pleasant experience to use. It finally gave out. I have 5 large dogs that live in our home. My husband gifted me two new Dyson DC77's - 1 for each floor. Between DC14 and DC77 - there is no comparison! Other than sharing the same name - the DC77 is a piece of crap. It is NOT user friendly!!!!! You better NOT like clean hands because you're CONSTANTLY having to use your hands to fish around the inside of the teeny-weeny canister. This is supposed to be an "animal vacuum" but the dog hair and dust push past THEIR ridiculous line on the canister, CONSTANTLY. Also, it doesn't clean in the crevices of the stairs OR along the baseboards, so again, you have to use your hands.

I purchased the Dyson DC25 a few years ago, I didn't use it much because I had a lot of hardwood floors. I purchased new wall to wall carpet which is a high end carpet so is quite plush. The Dyson will not vacuum it - hard to move it on the carpet. I called the company and they said yes, in fact it won't vacuum the higher end carpets because they are so dense. I told them they should make sure they advertise that fact as it is now a wasted $600. Their response was that I should have done more research before purchasing it!!!

My husband bought this vacuum after watching the demo on QVC. This is the worst vacuum I have ever owned. (Electrolux, Oreck.) It is very heavy and difficult to carry or manipulate. It does not suck up anything on a hardwood floor. And I agree with the previous reviewers, it just pushes the dirt around. The cord is inflexible, too long, and gets wrapped on everything.. I tried to use the hose to suck up ash in my fireplace, and even that got clogged. Finally be careful when you dislodge the dirt from the canister. It blows up like a volcano spreading dust everywhere.

The Dyson canister cost $500. It is the most disappointing purchase because it is difficult to get floor/carpet bars to work and extremely hard to clean. Dyson made a household chore a dreaded job. I will throw it away and buy a vacuum cleaner that is user-friendly.

What people say about the suction on this machine is absolutely true: it's the best ever, hands down. However, from the user's standpoint this is the worst designed machine I've ever owned, and I've owned some clunkers. By far the biggest design flaw is that it blocks up constantly. I learned immediately that you can't run over a dime or something by mistake. That's going to take you half an hour of messing around to unblock. Honestly, anything bigger than a lentil and that's it. Even once you've taken apart the hose at every joint, there are parts you can't see or reach (if Dyson would provide some sort of tool for reaching these areas, I could forgive even this).

I spent over $400 on a piece of crap! The suction is great, but only if you pick up dust. Try and suck up a piece of dog food and it will spit it across the floor. The rotary brush is constantly stopping because it becomes clogged with hair. Never had that problem with any other vacuum. It require 2 hands and a lot of frustration to get any of the attachments on or off. And doesn't Dyson promote that they are innovators? Why would you put the on/off switch on the canister and not the handle. One last note, the cord is constantly tangled on the canister which means you have to go untangle it in just about every room. Horrible vacuum, when I called to complain, they did NOTHING.

I have the DC40. Most high maintenance appliance I've ever owned. I hate this vacuum, wish I wouldn't have bought it! I use it every day and there is always a clog. When I use it on hard floor it just pushes debris into the corner. On carpet it doesn't do much better and the stairs, hardly any suction either. I purchased it a year ago, and if I could get a refund I'd take it and go buy a Shark, I had one before this and it worked better for half the price! Don't waste your money on a Dyson, you'll be very disappointed!

I know this sounds like a ad, but it is true! I vacuumed my carpet with my Sharp brand vacuum, then right after used my sister's Dyson she brought over for me to try. Take in mind again I had just vacuumed. Her Dyson filled a half canister! Got it around Christmas on sale at Costco for 450.00. Picks up pet hair like crazy!

I have purchased 3 Dyson vacuum cleansers. All of them have been broken within a year.

I purchased your Dyson DC65 a few months ago and I have to say that I am extremely disappointed. The cost of the item is completely unjustified with its value and performance. You cannot use it on any simple non-skid rugs without it sucking it up. The long attachment works, but it's annoying to have to pull that out just to vacuum an entry rug. The plug is so temperament that it falls out of its socket with little to no effort. The extension hose does not expand out far at all to allow you to vacuum furniture or steps making it nearly a useless tool. The vacuum is heavy, bulky and I wish I never bought the darn thing. It is definitely not worth $400 and I am kicking myself for making the investment.

I used to love my Dyson, so much in fact I sent them a photo of a filled dust bin after trying a shark and then running my faithful Dyson over the rug again! Until one day no suction...so I noticed the bin wasn't resting on the filter thing properly..called the 800# and went through the motions of opening and closing the bin, reseating it back on the frame ..sending pictures in etc..so the girl tells me "well, it's normal over time to have a slight gap between the bin and the filter"..stupid stupid stupid me..I think well ok, turn it on and let's just see if we have any suction...I get an eye full of dirt and used kitty litter!!!

When I purchased my Dyson ball vacuum cleaner, I was completely sold on the commercials. Frankly, the "ball" hasn't really made it any easier to maneuver than my old vacuum cleaner. The long cord is constantly getting wrapped around furniture legs, not to mention my own! This vacuum cleaner is very heavy and when struggling with it, I think it might be better suited for use by a body builder. A retracting cord would certainly be an improvement. The "expandable" hose doesn't expand beyond 4 ft unless I can find some way to anchor the vacuum cleaner to the floor. Otherwise, when trying to vacuum my stairs or cobwebs from the ceiling, the heavy machine painfully rams into the back of my legs. I purchased this machine because I don't have to buy replacement filters, and although I like being able to wash the filters, I find they need cleaning far more often than the recommended every 3 months.

Dyson stick vac - Overpriced rubbish. Blows cold air over you all the time you are vacuuming. Filter falls out not secured. Even a few human hairs grind the roller to a halt! Surges for unknown reason and fails to work. "Never loses suction" is no big deal when it never has much in the first place! Buy a Vak!

Dyson DC25 Vacuum - The worst purchase I have ever made. This machine only runs about half the time. The rest of the time it's being repaired. We're on our second head in less than two years and the thing has stopped again. Maybe it's the rare lemon, however, it's all we want. Will never buy another Dyson product. The cheap vacs at Walmart give much better service.

Product Dyson DC33 has been awful since day one -- my wife has spoken numerous times with the company about our problem with the unit. We live in the city of lakeland, fl population 100,000. When we called to find nearest service/Repair shop we were told tampa, fl 40+ miles away. Service department has an attitude - whenever I am shopping and in that particular department I will make it a point to make potential buyers aware of what they may experience with dyson. I rate dyson a zero on a scale of 1-10 with ten being the highest!

I have never owned a vacuum as bad as the Dyson animal. The vacuum doesn't have any strength to its vacuum suction at all. When using the hose portion it will partially suck a piece of something off the floor then drop it back down unless you cover the end piece with your hand so it will suck it into the canister. The vacuum also requires cleaning of multiple areas after each use so it will halfway vacuum for the next use. The canister of course has to be cleaned out, the filter inside has to be cleaned out (because it gets clogged with dust, fibers, and pet hair), the beater brush casing has to be cleaned out because things gets stuck in and around it, and there is a spot I found underneath the vacuum where a hose that attaches to the canister also gets clogged. After you clean all these parts you have to sweep again with a sweeper that doesn't have much suction because you have made a mess cleaning out the vacuum. Ridiculous.

Bought Dyson vacuum cleaner dc33. Used it twice broke belt. Service wants $120 to fix. This machine is pure trash and not worth the repair cost. I put it in the trash and bought a Hoover. Thank god for Hoover. Don't believe the hype from Dyson. This company is a rip off.

We've purchased two of the DC59 Animal cordless units, the following is our experience and resulting opinions about the units. For the most part they perform very well. They have far more power and clean far better than most units we've tried. The units excel at cleaning up pet hair (especially off of hard floors). They are lightweight and easy to operate. The dust bin is clear, so you know when it's full, and it's easy to dump out. The trigger must be pulled and held back for continuous operation, which is actually quite difficult for some users. Those with even moderate hand and finger strength will tire quickly and find the unit difficult to operate. The battery life is fairly short, especially on high power, where it drains in only a few minutes. The filtration system is not readily user serviceable, so apart from dumping the bin, the unit fills up with fine dust and dirt and is difficult to service.

I bought the DC37 for 734.00 (CDN) in 2013 and it worked very well for 2 months and that was it. I had to wash out the filter after every use, not every month. The suction is terrible and there are no blockages. It's so bad that it can't even rotate the brushes on the power nozzle. When I do use it on the carpets it's as though I'm using my broom. Then you have to pull it apart and clean everything only to have it work properly for 1 day.

Dyson DC16 - It doesn't suck right! Never sucked right and never will. I mean, it's ugly too. It doesn't get the job done...

Dyson DC24 - My local repair Sew and Vac suggested I go to the local regional office for repair because the switch change for floor will not remain fixed. The part I need will take 3 months or better to repair. He also had 6 Dysons on the floor with the exact same problems. This problem should be known to the CEO so that these problems can be addressed. I am also writing QVC about the inherent problems with this product. I will never buy another Dyson and I am encouraging others not to do the same.

Dyson vacuum Canister DC 39 is POOR QUALITY. This canister vacuum is very bad (very crappy). I do not use the vacuum very much, just normal house cleaning every month. The turbine head has a cap on one side, and that cap is not durable. In less than a year I have had to call to replace it. The WARRANTY DOES NOT COVER that part. But when I purchased the vacuum, the sales person at SEARS, said that ALL parts and labor are covered for FIVE years. I do NOT recommend this brand. Dyson is a very bad brand/product, poor quality, shoddy, and trashy!

What a pile of rubbish they are. Not inexpensive but despite carrying out the necessary maintenance it has just lost all suction.

I bought a cordless Dyson vacuum on April 6, 2015, used it only three times. It keeps going on and off, I cleaned it, let it dry for 24 hours, it was not really dirty, still not working properly.

We purchased the Dyson DC 62 in December 2014. When we first received the unit, we had trouble charging the unit however we managed to get a charge and used the vacuum until the charge ran out. Subsequent charging was equally difficult until the unit stopped charging altogether in mid February. We contacted Dyson at which time they shipped us a new power plug. The new power plug did not solve the problem so we contacted Dyson again and were told that the battery would need replacement. Ten days later we received the new battery and installed it. The unit worked until the charge was gone on the new battery and, once again, we had a dead vacuum cleaner.

After 5 years, it has broken down. The beater bar has stopped working. I went through all the various troubleshooting to no avail. I suppose repairs are to be expected with anything, although when I spent that much, I expected it to last much longer. I called Dyson, number 57 in line, that should tell you something. After going again through all the various steps, they Informed me I was no longer covered under warranty and would have to ship 1500 miles away for repair, of course at great expense. My major complaint is why can my local repair person not get parts for these and do the repair? For these reason, he refuses to even sell them. So buyer beware, I know I'll never purchase another one. Terrible, terrible service.

I have had to take my vacuum in for repair 2 times in 10 years... Each time for a bad belt, and had to have an attachment replaced when it broke in the first 6 months. I am facing yet another repair for a bad belt. The design of the underside does not allow one to remove the beater to clean out long hair that may get wrapped around the belt or its edges. This is poor design. The extender arm is not helpful as it lacks some adaptability and I agree with others that emptying the dust bucket creates a dust cloud sending much of it back into the room I just vacuumed. I owned a Hoover Upright for 30 years and never had the problems I have had with the Dyson in 10. If someone asks me for a recommendation, it surely will not be a Dyson. In fact, instead of another $100 repair, I may just buy a new vacuum.

I bought a Stowaway a few years ago and while I like the vacuum - I am very dissatisfied with the Canadian customer service. I wanted to buy a new filter for my vacuum and after waiting almost 3 months they sent the wrong piece and since have not returned my email. If anything serious goes wrong with the vacuum I am afraid that I am looped if this experience is anything to go by. I would not recommend buying any Dyson product after this.

After two months of vacuuming my two month old carpet, it started to mat. I called the carpet company and they sent out an independent inspector. The report came back that the Dyson vacuum cleaner, which was brand new, unravels the top of carpet and cause matting, or something along this line. I have never heard this before and was wondering if anyone else has. Can a Dyson vacuum ruin carpet?

Bought a Dyson DC44 at Costco in USA, 2014. Dyson rep in the store told me the product was portable to Canada for service. NOT so, over an hour on the phone with Dyson, CA service; response was drive to US and buy new battery or buy a Dyson in Canada!

Got the ball version. Wish I had never heard the name Dyson. He bangs on in his ad that they never clog! Absolute cobblers, I'm sick of cleaning this thing!!!!! I'm off to get a gtech.

I purchased a DC65 from the Dyson website a little less than a year ago. It arrived with a broken wheel. Dyson advised me to take my brand new vacuum to a service center for repair. I did so, but was told it would take 2-3 weeks for the repair. When I reported that to Dyson, they shipped me a new vacuum. The new one broke about 3 weeks ago. I contacted them again and they told me to take it to a UPS location to ship to a regional service center for repair. It arrived back home about a week later... with a broken wheel. Dyson told me to take it to a service center for repair... AGAIN. I refuse to do that. I think that they should either ship me a new vacuum or give me credit to purchase a different model.

My husband purchased the Dyson Animal vacuum cleaner after hearing glowing reviews from several friends and family members. I wish he had not purchased without a trial first. I find it VERY hard to use. It's heavy, suction is too great for cleaning many of our throw rugs and bathroom mats. The suction is great on our berber carpet but other carpet/area rugs with pile are REALLY hard to clean. The vacuum will not push on carpet/rugs with any pile at all. Also it does not move freely around our furniture, we do not have much 'open' space. Furniture must now be moved whereas with my other vac, I could just clean under and around without moving. I can't use it in the sunroom at all as it has area rugs, plants on stands, and not much open space. It does well on open tile and hardwood. Wish I'd known these things before purchasing.

The device produces suction and maneuvers reasonably well. That's it for attributes. Deficiencies are numerous: No light, no cord retract, accessories are almost useless, extension hose is certainly not designed for function, power cord is self tangling, debris emptying creates is own mess, and on and on.

Was under water, still works great 4+ years later! I don't know the Dyson model # but it's an older yellow model. We got it many years ago in the late 1990's. It worked better than any vac we have ever had. Four or five years ago I left it in the bath tub overnight in our 5th wheel trailer to keep it out of the way. Since it was below freezing I let the lavatory sink drip overnight to avoid freezing up the water lines. In the morning I found the grey water tank had filled up and backed up into the tub, but not overflowed. The Dyson was sitting in enough water to cover the motor in the tub. I figured it was ruined for sure. I thought I had nothing to lose in trying to revive it so I drained it and took it apart. It took me awhile to figure out all the parts that came apart. Not everything, but enough to let the motor and lower end dry out. Then I let it all dry on heater vents for the day. I reassembled the vacuum and it still works great to this day.

My DC 65 Animal was difficult to stand upright and unlocked very hard from day 1. After about 6 weeks of weekly use, the housing at the bottom cracked and broke in two, near the cross-over valve. A major repair. Called Dyson and received a reference number and repair center here in town. The repair tech was rude, defensive, and said he would not touch it. Told me to call the Regional center... I called today Feb 20th, 2015 at 2:30 PM CST to receive a recording saying, "The entire office is closed for a meeting." That's outrageous to think they can't spare a simple operator!! Whether they fix this or not, I will be buying a competitor's product. Goodbye Dyson!!

After paying 500.00 or more this plastic overpriced vacuum, I am very disappointed with product. For some reason it keeps overheating in the ball area and is melting filter which is not cheap to replace. I clean filter every other month 'til it appears to melted then it is replaced. I was told to look for blockage. I have been through each hose, cannot find one...going back to Kirby or Oreck, both are better quality. I don't mind spending good money on a good product.

At the request of Dyson customer service, I sent the $400.00 luxury upright to their service department in Boston at MY expense for repair. I was told the missing piece was under warranty. Regardless, I called not 1, but 3 times and spent an entire morning from representative to representative (all the while being put on hold). They could not track my return and I am still in flux. The service is unacceptable and my next product WILL NOT be a Dyson.

I can deal with the machine falling down so frequently. But I cannot use the wand. It is difficult to remove from machine and twice as difficult for me (77 years old) to put it back. The hose is not long enough and already bent. There is no way to get into a corner to get all the dirt. It is a very clumsy machine (dyson DC50). I can't believe this machine could pass any review tests. It cleans nicely on floors, is easy to clean.

Customer Service quite dreadful. This morning I telephoned to order a DC59. After waiting to be connected for an age, I got through and gave my credit card details. I was told the payment had been refused. This was at 10.59. We tried again – at 11.01 I was again told the payment had been refused. On the third occasion I undertook to contact Amex. Amex answered the call in moments, and confirmed TWO PAYMENTS had been accepted – not refused – and I was given the authorization codes and transaction times.

Have owned this Mickey Mouse thing for about 6 years and had a total running time of less than 90 minutes in all that time. It runs for about one or two minutes and stops. Cursing doesn't help but at least I feel better. When I see Dyson doing his commercials I really feel like I have been ripped off by this knighted "engineer." I think this is the most frustrating and over hyped purchase I have ever made.

So two years ago when I first moved in with my husband we bought a dyson, the one with the easy release tub and roller ball thing. It broke down, took it to Sears and it was fixed in three days. Then it broke down again, the same time two weeks before Christmas. Called the people who were nice and helpful but they told me they no longer worked with Sears. Fine but when I sent it in it took six weeks and four angry calls because it was lost then the people had forgotten to work on it. Now I have it back, go to vacuum one bedroom and the living room and it does the same thing as when I sent it in. If I had known it was going to work out like this I would have bought a shock-vac and gone through that horrible clumsy mess. At least I know it would work and clean.

I purchased my Dyson DC50 at Costco for $350 about one year ago. It is one of the most terrible vacuum cleaners I've ever used. It is not intuitive. Once you get the hang of how the vacuum works, you begin to vacuum and realize that the only debris it picks up is dust and hair. God forbid you want to clear up Cheerios or small pieces of paper.

I ordered a filter for the DC16 from their Canadian website. The cost was $10 plus shipping charge. This amounted to $19. They charged my credit card immediately. After about 14 business days, I called them and asked the status of my order. They gave me an excuse why it was not shipped. I waited another 2 weeks. Again another excuse. I cancelled the order. They tell me they will need 21 days to refund my money. This order was cancelled on December 30, 2014. It is now February 1, 2015. That's 21 business days. The money has not been credited back to my credit card. They are able to charge my credit card right away but need 21 days to refund my payment?

Purchased my DC07 2004 took very good care of it, cleaned filter as directed. Flash forward to 2015 filter is clogged, called Dyson customer service as hepatitis filter is supposed to have a lifetime warranty as stated in the instructions. Not suppose to ever need replacing, not so! Was told the lifetime warranty is only good for the warranty on the sweeper which was two years. Asked them to replace the filter for free because it was stated lifetime but again according to them it was just for two years. What a bunch of crap.They obviously don't care about customer satisfaction and are getting away with false advertisement. Told them I'm going to buy a Shark. They could care less arrogant people.

I have had the Dyson DC39 for about 14 months. It was doing a good job, but then after 6 months I started having problems with the power head staying on. It works with the suction of air, it got temperamental and I couldn't keep it going. I took it all apart and still no luck. I am going back to Kenmore w/ bag.

Please don't waste your money on a Dyson Vacuum. We bought two, upright & canister for cleaning in a 40 room motel. They get used every day. Poor design, attachments are crap, hoses way too short, canister vacuum doesn't roll and tips over easy. Both vacuums - very heavy to carry, plugs up easy, don't even think of vacuuming up pop corn, emptying canister takes three hands, the upright is a pain to keep standing up without falling over, everything is plastic. THE ONLY GOOD THING is the suction unless you find a pop corn kernel is all over.

I would comment on the actual DC59 if I had a chance to use it! I am unable to get through to Dyson, Australia. This is appalling and terrible customer service. I have just spent almost $600 on a new Dyson (one month ago) and have a problem with the clip that opens the bin for emptying. While I don't see this as a major problem and one that I assume Dyson will fix or replace, I CANNOT get in touch with Dyson to address it.

OK so I bought the Dyson at Best Buy in 2010 and I couldn't believe I was spending $400 on a vacuum cleaner but the salesman said it was worth it. A year later I had moved to Bush Alaska, away from being able to take it anywhere for repair, or even back to Best Buy, and it just stopped working. I took it apart, cleaned everything, got it working again, and two weeks later it stopped again. This time for good. I am NOT HAPPY that something that cost this much died that fast it did not last two years. Yes I have two dogs but that's why I bought this. I just don't know what to do now. Do buy cheap vacuum cleaners and then just throw them away? I guess so.