Dyson Vacuums Reviews

Seriously, buy another vacuum! Worst customer service ever. No resolution. They strung me along until my warranty ran out so they didn’t have to replace the vacuum. Wasted hours of my life on hold. Not worth spending $700 for a vacuum that you can’t even get serviced afterwards.

If there’s less than a zero then I’ll give that! They have the WORST RETURN PROCESSING and WORST CUSTOMER SERVICE!! They just read the spills and you get NO resolution! It's been a month now and NO REFUND!

BEWARE, you may receive a fancy vacuum, hair dryer, or an air cleaner but you will NEVER get CUSTOMER SUPPORT! If you have an account problem or technical issue or even just a simple question, good luck because you are on your own! In other words, the phone number for Customer Support is useless, Chat support is useless, they only repeat what's on the manual.

I loved the design and compactness of the Dyson cordless Multifloor vacuum. Believing in the brand name (probably due to its high budget advertising campaign it turns out) I bought one for myself and for each of my children. Each of these units experienced the exact same problem; a battery that cut out after 10 seconds of use. The power button had to continuously be pressed on many, many times in order to achieve 2 minutes of total vacuum time. This was not due to a dirty filter as is often cited on community websites. The battery was very poorly designed and ended up failing just out of warranty. Dyson Customer Service was not much help offering only to replace the battery at a reduced price. Very poor product that is not strongly backed by Dyson. many far superior options available in this same design at about 1/4 the cost and 10 times the quality. Will not buy and Dyson product again.

We bought a Dyson vacuum in January 2022, with a 5 year warranty. In August of 2023 the vacuum it began to a funny sound when in use. We were sent a replacement "main body" is what they called it. It included the motor portion, the problem was that the model had been discontinued and the vacuum would come on but the rollers no longer rolled to pick up dirt when in use. We contacted Dyson again, and were told to send the entire vacuum, which we did. We never were contacted so we reached out to find out the status and were told that the entire vacuum was not received. Huh? Why would keep pieces of a vacuum that doesn't even work. Luckily we had retained the UPS shipping label that had the weight of the package when weighed before shipping. The vacuum weighs 7 pounds. The receipt was for a 9 pound package which included the entire vacuum cleaner some packing materials (paper) and the box itself.

I would have to say that the service is less than a 1 rating. I contacted the company about may less than a couple months old vacuum not working. We did troubleshooting and video chat. They told me I would get the replacement part sent out. Got an email thought everything was good. Fast forward to today I’ve been on hold for 35 min and then hung up on waiting for the manager. It’s been 8 months no vacuum or call back. Worst service ever.

Dyson used to produce a great vacuum cleaner. We purchased a DC-17 when we bought our home in 2008. I took time to research a good unit as my wife has asthma and allergies. I wanted to ensure it would do its job well. When I needed parts the staff were helpful and the warranty was great. It has done that and it continues to do so but it has become very noisy due to the bearings in the motor/drive wearing out. I attempted to contact Dyson to maybe swap out the worn parts but they discontinued the DC-17. Since then I have started looking for a new unit.

Bought the Dyson V11 Christmas of 2023. Six months later the bin would not close. Wrote customer support and no one answered for a month. I wrote another letter claiming how bad the service is and that you have my money and no customer service. Within two days I received an email and had to show them the issue with the bin. The rep said, "Okay we’ll send you a new one. It’s on back order," that was over two months ago. Wrote another letter stating how bad the service was. They got back to me and offered a replacement vacuum. I said, "Yes that’s great" but that took over two weeks. I have my new vacuum and hopefully this $700.00 vacuum will last.

Their customer service is the worst I have EVER experienced. I purchased a vacuum from them, the battery went out within 6 months. Spent hours talking to customer service and they said they would replace it but it was out of stock. They said it would be in within 2 weeks. THREE MONTHS LATER it came in. They don't replace it automatically, I have to spend more hours on the phone re-discussing the problem because there appears to be absolutely no record of the previous conversations with customer service. They won't replace it for me and they have been completely unhelpful. I WILL NEVER PURCHASE FROM THIS COMPANY AGAIN.

I do not recommend the Dyson V8 cordless vacuum. The battery lasts 7-8 minutes, fully charged. No exceptions. It's so frustrating. I've reached out to Dyson multiple times and only get the run around. Honestly, save yourself the headache and aggravation. It's a worthless piece of machinery.

I have purchased 4 Vacuums for my family. We all love them and get support for all of them. I bought a hair Straightener and hair dryer. Both stopped working just after warranty. Can not fix either. 500 each. 1000.00 total and no support. DO NOT BUY THE HAIR PRODUCTS. NO SUPPORT. Too expensive with no service and or support.

TERRIBLE. AWFUL. Do not buy from them. I ordered the product and changed my mind. I called them 10 minutes after the order, and they told me that they can't close it, but that I can return it as soon as I receive it. Which I did. I returned the unopened package to them. They received it and I contacted them several times and they told me to wait for a refund. After 25 days they say that the package was empty. I still haven't received the money back. If there are any of you who are still injured, contact us so we can make a video and publicly announce how they are cheating.

I purchased Dyson 11 last October. In June, it started pulsating often on sporadically at first and then more and more as the months went on. I thought it best to call and we had a video call and they figured out that my motor had gone and that they were going to, “send me a new one”. It’s been six weeks and I keep getting the same response every time I talk to someone “be patient we email you when your part comes in” every single time. It’s the same thing at this point I have to buy a new vacuum, but I’ll tell you it won’t be a Dyson because I don’t trust them to even deliver the part. It doesn’t bring me joy to write this review I don’t ever do this but sadly I am at wit's end. Unprofessional, lack of service, lack of commitment, doesn’t seem to be any Pride in the product or the people overseeing it.!

This is the worst vacuum I have ever owned and the worst customer service! I do not recommend this company at all! We bought a Dyson 2 years ago and all of a sudden the battery doesn't hold its charge. I contacted the compant over 2 months ago and still they have not sent me a replacement. They are unreliable and I have to keep calling them to find out what is happening. They keep saying how they understand how I feel, etc. but NEVER do anything! I am the one who has to keep calling. Today I even spoke with a so called supervisor who assured me they would be sending a confirmation email about my new vacuum and still no email! They also said it would take 15 business days to get the new one, which is a very long time but not only that it have now been about 60 days! NEVER BUY A DYSON.

My cleaner head broke off and I called Dyson to see if I can get a replacement of the cleaner head only. The customer service representative tells me they don’t have that in stock and that I should mail the whole Vacuum to them and they will ship me an upgraded model. I ship it back, and then 45 days go by with 8 calls to customer service each time spending 1 hour telling me that the replacement is about to be shipped. Just wait 48 hrs to get the email. Eventually I ask to speak to a supervisor who tells me my item is not in warranty and so they will send me a downgraded refurbished version that is several hundred dollars less than what I purchased. I’m still waiting for that to come but I’m sure I’m not going to be happy with the replacement. Would have never mailed back my better version had I known I wouldn’t get the same or better version back. Terrible customer service, will never buy a Dyson product again. Stay away!

I received this very expensive machine as a gift at Christmas last year. I started using it in March of this year. This one part just fell off and doesn't go back on. I tried to get a warranty claim despite me registering the machine when I received it. They say I need the receipt. I know where it was purchased from but I thought how ridiculous it is for me to have to go and ask the person for the receipt. Terrible service and customer support.

This company is the WORST I've ever dealt. From product to customer service. All incompetent. My original vacuum had internal issues - when I reached out they told me I need a new 'main cyclone' but it is out of stock and I need to enable notifications for when it's back in stock/check back in 1-2 weeks. 2.5 weeks goes by with no notification, I called, they said there's no news for when it should be back. Since I still had warranty, they suggested I mail them my original vacuum, once received they will ship out a refurbished model.

Dyson V-11, Cost over $1000, Warranty only 2 years (after that you are on your own). Trigger did not work. Replacement Kit cost $142.50 Plus Tax Plus shipping. The trigger is one of the first parts to be installed on the unit so as a result if you have to replace it you have to reverse the installation process, quite a complicated task. Impossible for the average consumer to do. Watch a U-TUBE on how to. I expected a great product for the price I paid. DISAPPOINTED? YES. I will never purchase a Dyson product again. I do not recommend this company or its products. 0.

I recently purchased my Dyson Gen5detect Complete as I like the matching colour of the motor head (gold). I like the look of it as I want to placed it my living area for easy access when needed. It also motivate me to vacuum my house regularly. I currently have a V15. Basically I own two Dyson Vacuum. When my order arrived, upon assembling the stand and all the parts, in my surprise the motor head attachment and the hair screw attachment is not the colour I am expecting in the advertisement. Completely different colour. The matching gold attachments that makes me buy this machine is not what I received.

Horrendous customer service. I wish I had never purchased a Dyson vacuum. Not impressed with the overall quality and design of the vacuum, to make things worse, the vacuum started malfunctioning 7 months after purchase. I reached out to Dyson (I purchased the vacuum directly from Dyson) to get a replacement, their silly solution was to ship the faulty vacuum over to them and then once they received it, they would ship a replacement, the whole process will take about 20 business days (basically a month), and they think it is perfectly fine to be 1 month without a vacuum, with a dog and a newborn in the house. Outrageous.

I would give zero stars if I could....Do not purchase a stick vacuum from Dyson. I purchased the mini stick vacuum in May 2024 and cannot get any attachment off the canister without serious muscle. I contacted Dyson within 30 days and I was told they would send a new canister, and to date they have not. So I asked to return the unit. Dyson ignored my email. So I did a chargeback, their response was; "They will send a return label after I do a reversal of the chargeback". I told Dyson I will not cancel the chargeback because they've ignored my previous requests for help, and I have no doubt I wouldn't see a return label if I did a reversal. I reached out again through Facebook messaging and that was just as useless, I received a response that made zero sense! Bottom line, stay away from this company!!!

We have owned 3 Dyson vacuums and 2 hair dryers. Both performed below average. Since they moved to Singapore and outsourced the customer service things are much worse. Think twice before purchasing Dyson products. The engineering is NOT as advertised.

Purchased the Ball Animal 3 Complete on 06/01/2024. Machine was not functional by 08/08/2024. This was my FOURTH Dyson, and the worst made, worst experience yet. Although the vacuum was still covered under a limited warranty, I do not trust that the cheaply made plastic parts on the replacement unit they are supposed to send will fare any better. I wasted one and a half hours on the help chat with a customer service representative. Individual was unaware of company return policies, wanted me to just send vacuum back to Dyson via UPS with NO BOX! UPS did find this amusing when they came to retrieve the plastic waste of money. Very disappointed. Might be 30 days before I get a new vacuum sent to me, depending on when they receive my broken one. Save your money! Dyson is not worth the cash anymore.

Terrible customer service and even lied. I called re “under warranty” product. Was told they can't fix so I had to send my unit in and they would send me a replacement but, they did not have a white one so they would send me a better model in white. I had to send mine in first. I did. 3 weeks later I got my replacement. Was black and inferior model. When I called, I was told it was an TP-10 which is not as good as the TP-7. When I advised the customer service of that and that it was black not white He hung up after 15 wasted minutes.

I bought a Dyson and it has turned out to be a nightmare. My battery died one month after the warranty expired. Bought a replacement battery and it was the wrong one, so I had to return it when I spoke to customer service I got a lecture and a bunch of articles on how their battery is superior. I tried to get another battery and was told to buy the wrong one, I immediately returned it while still with the customer service rep on the chat. (They cancelled my order and I never received it). I have now been fighting with them to get my money back since May. When I didn’t get my money back from Dyson I went to my credit card company who tried to contact them. They sent the credit card company someone else’s receipt and tried to claim it was mine. The name on the receipt was for someone in Oakland and I live in Canada. They are thieves and frauds. Do not trust them.

I have many Dyson products, that worked great, so bought the Dyson humidifier hoping it would be amazes well. NOPE; after 4 years 5 exchanges (that I never wanted) I’ve just given up. All I wanted was a refund for their terrible product. They run you around forever, to get you to give up. Good job Dyson, you get to keep my $1300.00. I WILL NEVER buy a thing from Dyson again.

I purchased the cordless vacuum and it worked beautifully for all of two or three months. Then the power started pulsating. I went through all of the troubleshooting alone and with a tech person from Dyson. They replaced the head. Worked for two months. Died. Didn't have time to address, so no vacuum for a while. Then troubleshot, troubleshot with tech, new head, worked. Died within two or three months. Third time around. I did my own troubleshooting (as I have the process memorized). The tech wanted me to go through everything AGAIN with her (not her fault, she was kind - just doing her job based upon the rules she is beholden to -) and I finally said no. It's a waste of her time and mine. Going to the dump.

I bought the Dyson Complete Long Air Wrap in March of 2024. Within 2 months it stopped working all together after maybe 10-15 uses. I went through the process of exchanging the product and then it got lost at their warehouse for a month. After waiting for over a month for what was supposed to be 7 days, I got a brand new air wrap in the mail. (Which they also did not send out any confirmation of receiving, shipping, or delivering this $600 product. So it was just sitting on my porch for hours when it finally arrived).

I bought a dyson cordless vacuum. When it works it works fine. I am constantly replacing batteries. Everyone that you deal with in customer service is nice. But they don't know what they are doing. Recently I called because my vacuum died again. The troubleshooter person on the phone said you need a battery. No surprise. They proceed to send me another part but not the battery. I called and was told that the batter is not in stock and I would need to go through the hassle of repacking and sending back the wrong part. They were supposed to send me a sticker for UPS but still haven't received it. Went to Amazon bought the correct battery for less than Dyson wanted to charge me and it works fine again until the battery dies again. Don't buy Dyson vacuums. And if you have one buy all replace stuff from Amazon.

The engineering of Dyson could be better, it is pretty obvious that some of the engineers don't even use a vacuum. Our most recent purchase the portable V8 is painful to use. Literally. You have to keep it pressed in order to conserve battery, but your thumb is holding all the weight of the machine and by the time you are done, even 10 minutes is a disaster. The handle should be better constructed.

I have a Dyson V10 that is only 4 years old. These vacuums are supposed to last 10 plus years. The main body needs to be replaced and I am being forced to pay for it. Although I was given a discount, I had no choice but to accept that. I find it unacceptable that customers should have to pay especially for main parts when these vacuums are so expensive and have such a limited warranty. I would never buy a Dyson product again. Poor quality product. Definitely not as advertised. And certainly not iconic service. Maybe spend more money on product quality than advertising.

Your money is better spent elsewhere. Purchased a V15 Detect November of 2022. It's June 2024 and it doesn't work. Customer support says I need a new body and cyclone but the parts aren't currently available. Every time I chat with customer support, they offer a 20% discount if I purchase a new product. Hello? Why am I giving you more money when you can't fix the product I already purchased from you.

Don't get fooled by Dyson. This product has design fault. I bought this two years ago. First, the battery went out. They replaced it with a new battery. Then, the trigger did not work. They replaced the whole thing (still within 1 year warranty). Then, one year later (warranty expired already), the trigger went out again. Called them. They said I have to pay close 145 CAD to get a new one. This is so terrible. Also, the product is noisy and it's not that powerful. Avoid Dyson vacuum if you want a reliable product.

I am not happy with my experience with a Dyson vacuum. I splurged and bought a cordless V12 1-1/2 years ago. It was great at first, but the connections between the various parts are weak. First a brush head broke, then the wand itself. I now have a vacuum I can't use at all. Dyson says they can't replace the parts because they are out of stock, and they only offer a 10% credit towards a new machine. The "Hassle-free" return policy is definitely not as advertised. I spent $500 on less than 2 years of use. I have owned many vacuums before -- my last Shark vacuum I gave away after 12 years because I wanted something newer and lighter. Never again will I buy Dyson!

I’ve owned two Dysons. I also bought one for my mother. The worst dependently of any vacuum I’ve owned, maybe the worst of any product I’ve owned. Same pulsating problem with all of them after less than a year of use. Stay away.

Hi guys I spent over 1.5 hours in chat with techs today and surprised at the end result. First let’s start off with our vacuum animal ball this was purchased from Lowes about 4 years ago. It has already been sent back to you guys to fix it, Once again we have the same problem so that tells me it was not fixed properly and there is a problem with quality. Now the price we paid for a higher end vacuum, the company should stand behind their product but in this case I fail to see it.

I have owned a total of 3 Dysons in my lifetime. The first one 1 bought (the old version, no ball) was when they first came out and I was pretty happy with that one, it actually lasted a couple of years before we had to buy a new one. The 2nd one was the roller ball Animal version, again basically when those were first introduced, that one last 1 year then broke. I got annoyed and bought a cheap vacuum from Walmart and that one lasted about 2 years (1 year more) then my husband bought me one of the cordless Dysons. We wanted to give it another chance, sometimes you just get unlucky right? Nope, we used this for about 1 year in our house for small clean-ups as it's horrible on rugs and now currently use it in our RV, for literally a tiny little space to clean maybe 1x every 2 weeks and it rarely works. We will never buy a Dyson again, too much money for something that's going to break in a year.

We have owned two Dyson animal vacuums. There is no doubt they clean very well. But they are problem prone and ultimately the only solution they offer is to buy a new expensive part. One of the machines began pulsing. Chatting with Dyson eventually led to the conclusion that a new $129.00 head was needed so I ordered it. Before it could arrive (shipping is very slow) the other one started pulsing. No blockages in this one either. Meanwhile our trusty Swedish vacuum that we ordered so long ago I can’t find it on Amazon any more just keeps on cranking’. I’m sending that expensive head back and we’re through with Dyson for good.

Dyson sent wrong part. I returned it. They still have not fully credited me. They say it is a bank issue. Appears that they do this all the time to snag money. Service department sent wrong part - not their problem???

One of the best vacuums out there but if you need a replacement brush head or motor for brush head on a 1-2 year old model…. They don’t say it’s discontinued but say out of stock for a year. If you are buying for long term because of quality…. You will never be happy

This is one of the most expensive items yet the customer service is the worst. Waited 1 hour just for them to tell me that the item is no longer under warranty. Also they said the best they can do is offered me 30%off a new item. I’ve read so many reviews. This company needs to be sued.

Paid over $500 and SO disappointed because I have always dreamed of having a ‘Dyson’ and hands down it’s 100% the worst vacuum I have ever purchased! NO I would not recommend wasting your money. Go get yourself a Shark for a fraction of the price and the REAL deal!

In today’s economy, and with the cost of goods almost doubling, companies must offer excellent customer service and be truthful and upfront about their policies. Dyson, now a 20 billion dollar company, lies about all their machines coming with a hassle-free warranty. The truth is that it is nothing but a hassle. They cannot replace your device without you sending it to them, and once they receive it, you wait 7 to 14 days until they process said return. The customer service reps said that even if you offer to put your credit card on hold until they receive your device, it is impossible for them to send you a replacement. In the meantime, you go without the product even if the support reps tell you differently; their lack of training and understanding of their processes will leave you hostage to their policies. Their so-called repair or replacement and ongoing support are subpar at best.

If I could give this a minus 10 I would. The cost of these vacuums are absurd. They advertise for everyday use, but the plastic is cheap and keeps breaking. I have called, emailed, chatted with customer service reps that either do not understand, or refuse to, or disconnect from the call when I am being professional. Replacement parts are excessively expensive and they keep breaking because of the cheap plastic. The concept is great, but the quality is cheap. DO NOT RECOMMEND.

I bought the V8 Absolute with HEPA filter through Dyson.com. This was about 2 weeks ago. The battery went dead, it did not charge anymore. I use it only for 10 minutes and it died. What a waste of money. I returned it for my money back. I am glad I am returning it before the 30 day satisfaction warranty.

I have been a loyal Dyson customer for 17 years. I am completely frustrated with my newest vacuum and when it's time I will look for a different brand. My first Dyson Animal was bought 17 years ago. It still works. I passed it on and now I have regrets. I "upgraded" to the big ball canister. There is no filter to clean. NOT AN UPGRADE!! Now the filter get clogged with dust and it is so hard to get the center of the canister container to rub dust off so hopefully it will start correctly suction the floor again. There is no way the filter can sustain the long term. This model is so much harder to get apart to find clogs. This was a feature I loved with my first vacuum. This model is almost 20 pounds of plastic junk. It is the worst purchase I have made in a while. All I can suggest is get an old secondhand Dyson or buy a different brand.

I purchased the V11 Torque in November of 2022, in September of 2023. I started experiencing battery not holding charge. I contacted Dyson in October of 2023 to be told I needed a replacement battery but it was out of stock, they would inform me when back in stock. No Reply... Followed up again with same response. Every email from them was like AI and no human involvement. I went back and forth for months trying to get a new battery, finally they offered a replacement, yet the next day revoked it by saying my machine was out of warranty!

This company should be shut down. Ver priced junk. I’ve spent thousands of dollars, countless hours in the phone. “Iconic Service” is a ABSOLUTE LIE. Selling you products and charging you that aren’t in stock. 7 weeks it took to finally get the box, and one of the items wasn’t even in there! No record of phone conversations they allegedly record… Also, was sent a defective item and have been waiting a month for the return label. NEVER again will I order a piece of overpriced junk from this company with the WORST customer service I've ever experienced in my entire life! I wish I could just have a refund, but not shocking that’s not offered. When a company doesn’t offer a refund if you don’t like the products, you should know right then and there that they’re a con.

Purchased a Dyson v7 July 2021. As of March 2024 the battery fully charged will not last more than 1 minute. Filled out the troubleshoot page which stated there was a 5 year guarantee. Now I'm told it's 2 years and we have to purchase the battery. What a joke it lasts just over 2 years.

We bought a Dyson V11 a year ago, after 3 months it's failed. After a couple weeks of trying to get in touch with customer service then a "supervisor" we eventually get a replacement vacuum... fast forward 7 months broken again. They think it's the battery (not so sure it's the trigger switch either). They eventually ship out a battery. Two weeks later I call and they have shipped it to another state. I give them my address again (they even read it back to me). Two weeks later no battery. Call and call, eventually get someone and they say they have to open an investigation to figure out why they can't get my shipping correct. I live in a normal city with no special address. The representative says she has to email the other dept and they have to respond, she says she will call within 24 -48 hours. No call.

Do not waste your money. These units are not cheap, they are very expensive to be honest. They do not last & when you contact service it is beyond disappointing. You have to call, email & use chat & not a single person helps. They apologize & talk about how they value their customers, vow to fix it & get the replacement sent immediately but then nothing comes. Just save yourself the huge expense & the hours & months of aggravation.

This Dyson v8 cordless vacuum is a piece of junk. I only used it for 2 years, and it charges slowly and it runs very short time, totally against what Dyson said running normal 40 minutes on Max 7 minutes, I wasted 400 dollars for this piece of junk!!!

I am so surprised by how poor the customer service is for how expensive their products are. Dyson would not honor our 24 month warranty after only owning the machine for 9 months because we bought the vacuum off of Zola - a commonly used company in the US for wedding registries. They are reputable large company headquartered in NYC. We paid $800 for the vacuum from Zola. Dyson claimed that it could be a fake Dyson vacuum. Seriously!?

I have never been through such a painful and incompetent buyer experience. I will never buy another Dyson product, ever. Their customer service is truly deplorable. They have no idea what they are doing. Trust me, never buy from this company.

Since Dyson already just has one star! That's about right. Vacuum never lasted more than 30 min. on a charge and the battery stopped working after about 8 months. Subsequently bought one about a third of the price and it's on its 3rd year. Replacing the Dyson battery cost more than the new vac. Tired of hearing (from Dyson most likely) how great they are. Ugh.

I bought my Dyson Nov 2016 and the battery started to fail January, 2024. I called customer service to confirm it was the battery, which they did. Then they shipped me a new battery, no charge! I’ve just replaced the battery. All other parts work great and the suction is still very powerful, yet I didn’t expect that kind of service. I recommend Dyson to anyone. I have 3 family members who also enjoy their Dyson.

Order vacuum on 12/17/2023. Never received it and been waiting for refund and an email confirmation because they do not send one. I only screenshots of our chat live conversation. Every time I call it's always a long wait and when I do chat live also. I was told the refund was processed January 12th and the reason why I haven't received it it's because of my bank which I've also got a hold of a bank and still no luck, they do not see anything.

I purchased a Dyson V10 less than a year ago through Bed Bath and Beyond, before they announced they filed for Chapter 11. I received it and it worked ok, until the battery failed about 8 months later. I called bed bath and beyond and got Overstock.com who told me they purchased what was remaining of bed bath and beyond with the sale complete. They would not warranty the product telling me to call Dyson. I called dyson several times and jumped through hoops trying to get someone on the phone. They finally confirmed it was the battery pack and said they would ship a new one out. It took several weeks until I received one just to find out it was the wrong battery pack. I again went through a lot to get someone on the phone, just for them to tell me that they could no longer get the correct battery pack. They offered to ship me an upgrade V11, but not until I shipped back the V10, one good thing is they sent me a pre-purchased shipping label.

I bought Dyson vacuum few months ago. It began to have battery problem 3 months after I purchased the product. At the beginning, I thought we didn’t charge enough time. However, after few more months of observing the issue, I realized it should be the battery problem. I started calling them few weeks ago. However, the line was always busy. Today my call finally got in. One agent troubled shoot the problem, then she asked me to recharge the battery few more hours. She asked me to call back again after I recharged the vacuum.

Vacuum suction is very good. Able to adjust to floor surface height is a plus. Additional cord length is great and a needed change. However, that is where my love affair stops. When suction is at its lowest, vacuum handle can break if floor surface changes and the adjustment isn't made. When emptying the canister, canister falls off carrier because it isn't stable. Older vacuum worked better. The second click to hold the vacuum upright fails most of the time. Vacuum falls and canister holding dirt/debris opens and spills. Because of the increased suction, vacuum ball isn't able to move the direction of the vacuum causing additional stress on the handle. Should be a better vacuum for the price.

I had high hopes for Dyson when I shelled out a whopping $600 for their cordless vacuum, expecting a reliable and durable cleaning companion. However, after a mere three years of use, my enthusiasm has been replaced with frustration and regret. The first glaring issue arose when the power button on my Dyson cordless vacuum suddenly decided to call it quits. In a baffling turn of events, Dyson's customer service displayed a level of indifference that I didn't think was possible. Despite my pleas for assistance, I was informed that my model had been discontinued, and Dyson had washed their hands of any responsibility.

Dyson is a good product. But NEVER BUY DIRECT FROM DYSON!!! To get customer support or service min wait on phone 45 min. Emailing good luck. Product purchased 12/18/23. Wanted to return. After 5 email tries, 1 phone call finally returned 12/23/2023. Now it is 01/13/2024. Still have not received my refund. And received another email from customer service today that they would love to start and assist me with my return (WHAT?). It’s a nightmare for the amount I paid versus the amount of time invested trying to return the product and get my money. I probably could’ve buy multiple products.

I have used Dyson for 6 years. I reached out in May and then in Oct with a stick vacuum still under warranty. To summarize, they sent me parts that did not fix the issue, they asked me to send my faulty vacuum, so they could send me a refurbished one. I sent mine Nov 26, have reached out 6 times on chats and have not received one back. Brutal experience. Please note if this is rectified I will take this review down, BUT know they do not VALUE their customers. The most disappointing consumer experience ever. They charge a premium, and do not stand behind their word.

I purchased a Dyson vacuum, which was faulty and had to return, which was the biggest nightmare of my life! I returned it within one week of receiving it. I won’t go through all the details regarding the return process because it would turn into a novel, so I will say, after returning the vacuum in a timely manner, I had to fight and fight and fight to receive the refund. Even after they had the vacuum back they took two payments from my bank account and attempted a third payment as well. I had to contact my bank and Afterpay as well as Dyson, I finally received a refund after they had had my returned item for one and a half months. Worst service from the worst company in the world in my opinion.

Subject: Extremely Disappointed with Dyson Canada's Service. I recently purchased a Dyson vacuum for over $1400, hoping for a high-quality product and top-notch customer service. Unfortunately, my experience has been anything but satisfactory. The vacuum, which I returned due to performance issues—specifically, water leaking on the floor when using the submarine mop head—has turned into a nightmare. Dyson claims they never received the return at their warehouse, rendering me ineligible for a refund. This is despite providing evidence, including a DoorBird camera picture showing the item being picked up from my doorstep.

We have purchased two Dyson portable vacuums (battery powered) in the past four years. The first one gave up and ceased to work shortly after two years. Our next one (the most recent) is now not holding a charge. It is allegedly still under warranty. We have had NO luck with Dyson's warranty follow up. Promises of calls to be returned were never honoured. E mails go unanswered. Today we were told after aggressively refusing to be put off, that there were no replacement batteries in stock and that we would be put on a waiting list and could order one then. I will NEVER buy another Dyson product. Beware.

I have always considered Dyson products to be superior to others in the market. However, my recent experience with Dyson has left me utterly disappointed. It seems like Dyson is simply a product with an impressive exterior but a lemon on wheels. My order for HP04 was placed in the first week of November, but upon opening the box, I received the wrong product. Despite contacting customer service immediately, I was given the runaround and promised a replacement that never arrived. After several failed attempts to receive my order, I informed them that I would be filing a complaint with the Better Business Bureau. That's when the escalation department took over my case and made more promises of sending the machine. However, the product I received today is non-functional.

I have purchased four different Dyson vacuums over the years. They do a very good job of cleaning but definitely have their issues and limitations. I won't go into that; this rating is strictly about their customer service and warranty servicing. The cleaning head on one vacuum needed replacing and this was handled via online chat, phone conversations, and email.

I purchased my Dyson vacuum at Bed Bath & Beyond last Christmas. I have never needed the attachments until now. When I opened the bag of attachments, I noticed they weren't even the right ones and didn't even fit the vacuum. I registered the serial number and the warranty states 60 months. I sent an email with the pics of the wrong attachments that were in the bag. They responded TWO weeks later in an email stating they need the receipt for proof of purchase? Well, the receipt has faded over the year and is no longer legible so they won't honor the warranty process? Also called Bed Bath & Beyond for a replacement receipt and they said they can't help me since they were bought out. Dyson then responds for me to go back to the store and get a replacement receipt....I know what I need to do to solve this issue....oh btw do NOT try and call Dyson's customer you'll be on hold for well over an hour then get disconnected!

This bad product is going back to the store! Thank god I bought it at COSTCO where I can return it anytime for full refund. It's my first Dyson and it is a dangerous vacuum as it injured me three times. You have to hold the trigger constantly with your finger as it shuts off if let go. It blistered and skinned off my finger from prolonged hold. Then another time, while disconnecting the floor attachment, my finger got caught on the swivel ball, pinched it and caused a blood blister that bled like crazy. Continued to use it to give it a chance, but wearing gloves this time and still puts a pressure spot on my thumb.

I ordered 2 products from Dyson (direct) and they delivered 1. Customer Service is POOR, no updates to case numbers. I had to call my Credit card company and BBB.org to complain, in order to get my money securely returned. I will NOT recommend their company and will work to warn buyers of my horrible experience

As a person that spent over 10k for their products I haven't realized how bad their return process is until I had to return something. 3 months after return and dozen of phone calls and chats later I am still being charged installments. I never experienced such bad return process. It is borderline criminal and because of it I have reported company to BBB and encourage others to do same. If this doesn't solve the issue I will be filing police report and taking it to court. Dyson has lost good customer as I will never buy another product as long as I live. Keep it up dyson. That's how companies go out of business.

Although promised a price matching refund and refund for an attachment that I did not order, 2 1/2 month later no refund. Customer service is non-existent and the only thing they do is lie, lie, lie even when presented with indisputable facts.

I purchased my V8 barely over a year ago and within 2months had issues with the battery lasting only 20 minutes on low power, and less on max power. I messaged customer service discussing with them (it takes a minimum of 5 days to get a reply) and insisted there was a battery issue and rather than offering to replace the battery they wanted me to do a full return, but I no longer had the box and they expected the original. I replied back to their email that I didn't have it and inquired if I could use another box and was ignored. I have since started having issues where I will use the vacuum for 2 minutes, it will die and I will put it on the charger and it flashes as if the battery is mostly charged.

I recently purchased an AirWrap from Dyson and they missed the delivery date and the item has not even been shipped. I have been trying to contact customer service for three days. Waited on hold for 65+ mins and then my call was disconnected before I could speak to someone. My perception of the Dyson brand has completely changed. I am beyond disappointed and angry about their customer service. These are not inexpensive products. For the amount you're paying for the items, I would expect that you would at least be able to get a response from the company. Horrible! I will never buy directly from Dyson again and would think twice about purchasing any of their products because I cannot believe this is how they treat their customers.

I have contacted Dyson service 5 times to send my vacuum cleaner back for servicing. 5 Times. Years ago when there was a problem the service was great, fast and efficient. After my experience now and reading ALL of the poor reviews , what happened. Dyson's helpline talks about its ICONIC service! I don't think so, Mr. Dyson. More like ripping people off and wasting their time on the phone. Will never buy another Dyson product again.

I purchased a vacuum from a storefront on 8/23. The machine stopped working at the beginning of Oct 2023. I contacted Dyson customer service and they determined it was a faulty machine and should be sent back for exchange. The machine was mailed via their instructions and their tracking number. They received the machine 10/17/23 (I have UPS proof). They promised a new vacuum to be sent in 2 weeks. After 2 weeks with no tracking info I called. They said the warehouse was backed up give them a few more days.

I shipped my vacuum to Dyson for a warranty replacement in early September. My V15 vacuum stopped working after only 4 months. It has now been over 60 days since I shipped my vacuum and over 50 since Dyson received it and I have not received my replacement. I have called customer service numerous times and every time they tell me I will receive a tracking number in 2 days and the tracking number never arrives. Reported to BBB and Dyson closed my case with no solution when I said I would keep denying their responses until I received a tracking number. I used to recommend Dyson to everyone but after this I will never buy one again. The reasoning that I have to ship my vacuum to Dyson before Dyson will ship a new one to “prevent fraud” is hilarious because Dyson is the one committing fraud here.

We have already replaced our battery with Dyson twice and cannot vacuum a single room without having to recharge (which takes 5 hours!). The vacuum itself does a good job, but it is useless having a vacuum that will take more than a week to vacuum a small house. Highly recommend not buying Dyson cordless vacuums!

My Dyson head brush stopped spinning. I cleaned it and contacted support. They immediately said I need a new head brush unit. I switched it with my other Dyson and it worked. They still told me it was the head brush. I troubleshot it as a bad switch. I'm not a specialist; they are.

Bought a used Dyson stick vacuum. I have 2 area rugs and the rest is hardwood so definitely not overused. It stopped working after 1 month so I tried replacing battery and no luck. Chalked it up to it being used so spent $650 on new one. Worked great for maybe 6 months and then stopped. They sent numerous replacement parts but nothing has helped. Never again!!

My Dyson V15 Detect broken after less than a year and very light use. I only have two area rugs and the rest is hardwood floors and tile. I thought Dyson was the best but it was an $700 piece of crap. I'm now waiting after almost a month of try this troubleshoot that. Here are some new parts for my new replacement. They said a week ago, you will get tracking number in 2 days....Still waiting still mad and still have no vacuum.

I bought the top of the line cordless Dyson v15 vacuum cleaner. The vacuum failed within a year with only light use. Service centers are inconveniently located, far from where most people live, so this lack of robustness is painful.

I’ve been a loyal Dyson customer but within 3 months I’ve contacted them regarding both of my vacuums not working (stick vac and now corded vac). Each of the 6 times I’ve contacted Dyson they tell me both machines are “retired” and no parts or service is available for either BUT I can have a “discount” to purchase a new one. This is what they do, they charge a fortune for their products and when they need a simple part they claim the “oh that machine is retired so you’ll have to buy a new one”. Each vacuum has different parts that are no longer available when machine “retires”??? My last email response they used the wrong name and after I specifically stated “do not offer me a discount to purchase a new one, I want mine fixed” they replied offering me a discount. That is their gimmick. Do not fall for it.

I contacted a Dyson representative about my broken vacuum with extensive photos of what was broke. Representative said, "No problem. Your vacuum is under warranty and they will fix this for free." I was so happy and for once felt I had made a good choice with this company. Until, it ended up at their service department who not only refused to repair it unless I sent them more money but when I protested and tried to explain to them that I was promised it would be fixed for no charge started making up more stories about my vacuum. I suggest that anyone who buys from them remember what happens to you when something breaks and you still have a warranty. I feel I have been scammed.

Don’t buy from Dyson refurbished products because it’s a final sale. No returns, no order cancellation. After you make the order, they shipped defective and damaged due to cheep packaging. Worst customer service to deal with. Don’t waste your time and your money. See pictures of the products shipped.

About 5 years old and is useless. After 2 years the battery was down to nothing, so it hasn’t had much use as it’s easiest to just sweep instead of it dying after 3 minutes of use. Replaced battery & trigger, dies instantly on high, recurrent incorrect & now constant fault of plugged system (but is not plugged), so will not work. Junk product.

To keep good on my promise to Dyson, I am telling anyone who will listen to never buy anything from Dyson. I alerted them a month ago to the possibility of a fraud on my account. Someone trying to use my serial number to order parts from them. And instead, they spent a month trying to make *me* prove that the vacuum belongs to me -- even though my warranty was already registered with them. But now, because I bought this vacuum thru the rewards program at work, they are telling me they won't honor my warranty at all (should I ever actually need it) because they won't "honor warranties that are bought through rewards points". Which is of course insane since my rewards points are the same as cash. It's been a long time since I've had this bad of a customer service experience. But it's definitely one I won't forget. And I'll be sure everyone knows they are terrible and to never purchase anything from them ever.

Last week I called Dyson about my vacuum, I gave all info, today I received a text asking for a proof of purchase of a vacuum I bought 4-5 years ago that’s under warranty and they won’t honor the warranty until I send a receipt!!! What a fraud!!! I paid almost 500 for my vacuum now they want me to pay 200 plus for repairs on my vacuum which is under warranty!!! Why they didn’t specify this before I sent the unit?!!! It’s upsetting and I used to always recommend Dyson but from now on I strongly suggest DO NOT BUY DYSON VACUUMS!!! They don’t honor the warranties and make you send your units and after come up with big bills!!! What a FRAUD!!!

Had the Dyson air wrap for 3 years. The warranty was out after 2 years. Now it overheats and cuts off on me. I called Dyson to ask them if I could buy replacement parts and they said they don't sell replacement parts to the public and refused to give me any options since my warranty was out. So now I have to trash the whole thing because there's nothing I can do with it. Don't buy any products from Dyson if you expect it to last longer than the warranty! I will never buy anything else from Dyson.

Dyson has such a "name", and we all know how expensive they are.... My stick Dyson-at about $800 or more that I use in my business stopped charging/working after approximately 4 years. Brought it to dyson store: not worth fixing-would be over $350-motor is shot and battery is dead. REALLY???? I will never buy another Dyson.

My Dyson experience begins approximately 3 years ago. After hearing rave reviews from coworkers about Dyson I finally decided to invest the 800 plus dollars for one. After my 3rd one in 2 years (2 year warranty over) the 4th one is broken now (110.00) to repair. Tell me how you would feel.

Bought blow dryer 3 -4 years ago, had to change it 3 times because of problems. Not satisfied of the product… Cordless vacuum, work like 4 months and had to buy a new battery to realize it is not the battery, probably motor, so bought motor, plug it 2 days and it is not that either. Now it doesn’t work, fully charged and a signal flash nonstop… For the big ball, have it for a year or so and the brush for carpet doesn’t work. Probably gonna have to pay to get fix. OR, SHOULD I SWITCH TO M I E L E….????

On May 18th, I contacted Dyson regarding our failing vacuum. I had a pleasant conversation with a representative who advised me to email us.escalations@dyson.com to initiate the warranty repair process. Without delay, I sent an email on the same day. On May 21, I received a response from Tim at Dyson, using the email address questions.us@dyson.com. Tim requested that I complete a survey, which I promptly filled out. However, it is now June 6th, and I have not received any further communication from Dyson.

It’s great at suction. My main and only issue is: While having smaller hands. When I use the handle there is no grip mechanism. On my first use it rubbed my skin off the outer part of my thumb knuckles on both hands; painful so I gave it two stars.

Purchased a Dyson Vac. Tried to register the vacuum on-line to no avail. Called them...they asked for my information, including my phone number. Well, a few hours later I have had six (6) spam callers from all over. Coincidence? Not. They sold my phone number out to crooks. I hope the vacuum is good.

We have two very expensive Dyson vacuums. Both are falling apart because the plastic breaks easily. Parts are ridiculously expensive....cash cow. There are better products for less money than these. Would not recommend purchasing.

August 8, 2022 wrote: I have provided solid factual proof, documents voicemails from Dyson even the email and invoice sent to me from Dyson and Voicemail from same individual explaining the refund. Also there is absolutely no proof that has been provided on Dyson's behalf to support their allegations of me purchasing my machine elsewhere which as a matter of fact I have only purchased two Dyson machines elsewhere and neither of those two were air purifiers and I included the email confirmation from Dyson showing the purchase was made directly through Dyson online as well as directly from in the store (Not to mention the colors of the machines I purchased are exclusively purchased through dyson and not available to purchase anywhere else so that speaks for itself).

Bought a Dyson Ball Animal almost $500. Worked twice & failed … After some back & forth got it returned to Dyson… Then got a message that the model I returned was in not available and they offered me a lesser model which I agreed to… Now over a month after this adventure started still no machine. Dyson is claiming some glitch with UPS … and to wait another 14 days to investigate … I asked to speak to a supervisor and was told no one was available…. I said if they couldn’t produce a replacement then how about a refund … No luck there either … I may eat this $500 but I will strongly encourage all not to purchase a Dyson …Our previous vacuum was a Dyson that lasted a long time etc so purchased another …. Things must have changed … It would have been easier to take 5 one hundred dollar bills and burned them for entertainment …. Exchange: **.

The plastic trigger portion under the DYSON V10 vacuum red button broke off and led to a finger cut, because the button must be depressed to operate the vacuum (a year past warranty). Clearly, this is a defect in manufacturing. It should be noted that on new models, this is corrected, and users don't need to constantly hold the button to activate the vacuum. (The button is NOW a one touch on-off function.) Dyson would do NOTHING for me, after hours of wasting my time, with different departments repeatedly asking for my personal information, and misleading me to believe that the part would be replaced.

I brought this 2 months back. Initially was hesitant to spend that much amount but it's totally worth it. You will find noticeable difference in performance. For more details on Dyson visit here- https://www.helphum.com/company/dyson/

Our daughter bought us a V12 for Christmas. It works great but one of the motor heads is broken. It's the middle of March now and still no replacement part available. Very poor replacement parts warranty service.

Dyson sells defective products. I purchased an almost $700 hair product that never properly worked. I called Dyson right away and went through all of the troubleshooting possible, this went on for weeks. I finally ended up sending the defective unit back for a replacement, that was over three months ago. I've been told by TEN different Dyson associates that I would be receiving an overnight replacement, still nothing has shipped. I just want a refund since they took my money and never sent me a working product, but they refuse to do so since the refund window has closed (conveniently during the time all of the troubleshooting took place).

In my 69 years of dealing with many huge corporations I have never experienced poorer service than Dyson. While the vacuum lasts it is excellent. As soon as there is a problem You enter a no man's land. I have had to repair 3 different machines. I actually hum the on hold Music at night. It stays in my head. The people answering the phone are very nice but clueless. Each time I brought my vacuum to the repair centre that they tell me to. Even the staff when pressed will tell you that they cannot get in touch with the parts department at Dyson. At one point I called every day. I told them that one cannot hold down and job and engage with their service dept. It is a full time job. I believe they are aggressive about selling but could not care less after the vacuum is sold. I dream about meeting Mr. Dyson and giving him a piece of my mind!!! STAY AWAY from Dyson unless you are unemployed.

I have used a Dyson ball vacuum for over 10 years. My first vacuum lasted approximately 6 years, I am now on my second. The cleaner head broke 3/22, easily replaced. Cleaner head stopped spinning again 3 weeks ago. It is impossible to talk or chat with a live service representative. They use a horrible automated system that sends parts. The parts did not work. The vacuum is under warranty, but seemingly impossible to fix. My next vacuum will NOT be a Dyson.

I've owned an Dyson upright and Dyson Stick 7, 8, 11, and the newest one which is the 15 Absolute. Their warranty is amazing and their vacuums are just as amazing. I have 1/2 carpet, 1/2 hardwoods and my house is 3300 sq feet. With the 11 and 15 stick vac, I can vacuum entire house. The battery time last up to an hour unless you use the boost feature which literally will pull the dust up from under your carpet but does cut into vacuum time. I could be never go back to a corded vac after being spoiled with these stick vacs. The 15 absolute actually has a roller with a Laser light to spot dirt. The dirt is highlighted and spots everything. The new roller with laser light for hard flooring surfaces has been a game-changer for me. While you will pay more for a Dyson, it's worth every penny.

I purchased a Dyson upright vacuum in 2013. Today I could not release the hose for cleaning the stairs and I called Dyson for help. The response from the rep was that this vacuum is no longer supported by Dyson and the rep could not give me any suggestions to help fix the problems. So what good is it if Dyson makes an excellent long lasting vacuum? You cannot get any support when the machine grows older. I am very disappointed.

Short battery life in middle speed and turbo may last less than 5 minutes. Air cleaner takes 3 days to dry not like company says 24hrs. Just does not perform as advertised and the chance of getting a return phone call or email is zero. It has been over 45 days and I have emailed 3 times and NO Contact.

In December I purchased 4 items from Dyson Online totaling over $1200. The items sent to me were defective, not as described, missing parts and even worse left in the rain by the carrier. When I engaged customer support I was tossed around for weeks to get help, refunds or returns. I engaged the corporate office, the executive team and even Dyson support with no resolve. I was given tons of excuses for long delays on helping me, no offers to return products for money back or discounts or even options.

Bought a Dyson V11 Torque Drive about two years ago. Taken very good care to clean and properly use the vacuum. The canister and filters are cleaned regularly, driveshaft and cleaner head are clear of debris. Suddenly, the vacuum stopped working just as I was using it today to clean the carpet in my home which was not that dirty! I contacted customer service for help and they walked me through several steps to troubleshoot that I had already done to ensure the vacuum was working properly. Did not listen to anything I was saying and was treated like just another number.

Purchased a Ball Animal 3 and it was non functional on arrival. I watched YouTube videos and reread the manual to make certain I had everything correctly assembled before calling support. Upon talking to support, they walked me through the manual again, then sent me a YouTube video of how to troubleshoot the Animal 2, which has a completely different brush head. When I mentioned that the rep got snippy with me and told me it was the same. It's not.

My mother has a stick Dyson vac. I have to take it apart every two month to try to clean all the stuff out of it. I ordered her a new head for it but asked before ordering if this unit was not correct could it be returned without shipping fees. They said there would be no fees and emailed me a copy of this chat. Then got the head and it was not what was required so I emailed again and the their employee assured me there would be no charge to return just print label and leave for carrier. I did that then nightmare started.

Ordered an in-stock replacement part, which after 2 weeks, still hasn't shipped. The status is "waiting". Contacted customer service via email...no response. Called & spoke with a rep who said he would cancel the order & send me an email when it was done... No email ever came. I called again... They said it was showing as cancelled & they'd send me the confirmation in an email.... The email never arrived. Chatted with them today, more of the same. They told me that the charge to my account didn't go thru because it hadn't shipped, but it did. I then had to call them back to request my refund and had to ask them to put thru the credit to my bank. They then agreed to but told me it would take 7-10 days to process. This is just all ridiculous and complete waste of my time.

After multiple failed attempts trying to return my Dyson, I began to realize that this company seemed to prioritize acquiring new customers over supporting their existing ones. Their online forms were faulty, and their customer service channels had technical issues. Even when I did finally get in touch with a representative, they claimed that their system was not working properly.

I spent a fortune on a fancy Dyson. The bristles on the roller bar got worn. It should be no big deal to order a new one, right? WRONG. Dyson no longer makes the part and now wants me to buy a whole new motor assembly to fit the new part. NEVER BUYING ANOTHER DYSON PRODUCT. My next will be a Shark.

The customer service at Dyson is horrible. I previously purchased the TP09 for a client in May, they had an issue and I had to call into customer service so they could use the warranty. The customer service rep at the time informed me that I ordered the product incorrectly and I should have ordered it as a gift through customer service so my client could register it.

This product is very disappointing, start with the cordless part, it runs for approximately 30 seconds then stops you have to put back on charging bay for about 5 seconds and then use vacuum? Talk to customer service and they know it’s a battery problem but they have none in stock and won’t have for about 5-6 weeks!! Well it’s been 8 now and still I have no vacuum working and no replacement battery? With the only compensation from customer service is “you can buy a different one”. ?? So when they say “Dyson sucks” they are not talking about the vacuum they are talking about the product and the lack of service

The product is not bad, we ditched a very good MieIe to switch to Dyson, and it took my wife some time because she loved her previous machine. I contacted your Dyson Support, where they tell me to ship my vacuum cleaner to UPS and then they tell me to go one hour from my house to check it out. But ... what do I clean the house with in the meantime? I asked to replace it and they replied ... NO ETA "No Estimated time of arrival". But on Dyson website there are vacuum cleaners like mine ready to be delivered in 6 - 7 days! Really upset it's incredible, and I spent over $ 1,000!

I loved all of my Dyson products until... I purchased a part for my Dyson stick vac that was on their website for $63.99. When I got my receipt for the purchase I was charged $151.58 with a fake $66 discount that was never applied. About an hour later the husband informed me I ordered the wrong part. According to the Dyson website they do not cancel or change orders so I had to order the correct part and wait for the wrong part to be delivered and return it. On May 20th I received the incorrect part and started the return process. Dyson gave me a reference number to give to the UPS store for the label info. On May 29th I sent off the wrong part to Dyson from the UPS store and awaited my refund of $151.58.

6 months ago, I bought the DYSON CYCLONE V10 ABSOLUTE CORDLESS vacuum cleaner. It is expensive, looks and feels good... But PERFORMANCE WISE the worst of all.... I paid almost $600 for mine and it last 10-15 min on continuing vacuuming, then it needs to charge for at least 8 hours... It is very inefficient. I live in a small apartment, and I thought it would be perfect for my needs.... WRONG!!! This product and other VCleaners from this house should not even be sold... Perhaps it will be enough to vacuum the inside of your vehicle, but not for more. STAY AWAY... IT IS NOT WORTH IT!!!!

The beater bar broke after 1 year of moderate, normal vacuuming. Couldn't get a replacement part, spent literally months fighting with customer service. Will never buy another Dyson. This is the 2nd machine I've had, and the exact same thing happened to the first one.

Six months ago I bought the v10 vacuum. It looks great, it felt great but then the garbage tank button stopped working. After reading few reviews I learned that this is a common problem, worst, there’s no one to talk to. I spoke with the company and then again, similar to other complaints, the only solution is to wait 6 weeks for new parts. The company doesn’t take responsibility and wasn’t willing to address my problem. I will never buy Dyson again.

This was our second Dyson (the first lasted for many years and was great). The V8 was a replacement for the older V6. We put it together, used it, and then tried to empty the dust bin. The dust bin would not open. We called customer service and after a lengthy call, they told us that we would be getting a new dust bin assembly (not a new machine). We were also told that they would not publish our negative review but someone would contact us to see if there was a better solution. That never happened.

Bought a Dyson V10 vacuum a couple years back. Battery had to be replaced right before the warranty ran out. I’ve had a new battery installed for just a touch over a year and it was fully charged when I started vacuuming on the main power setting. The vacuum cut off and would not start back. It won’t take a charge so Dyson wants me to buy a new battery. This vacuum is only used once per week for about five minutes. I’m a combat veteran with a heart condition and can’t lift heavy weights anymore so I loved the vacuum for its size. But I just can’t see myself buying a $130 battery every year for this machine. And by the way their customer service is horrible. This machine still looks brand new like it’s never been used. I will try my best to find a replacement around the same weight and power specifications so if anyone wants this V10 Just let me know minus the battery. It’s free. I strongly urge you to shop other brands.

I purchased the vacuum a little over 3 years ago and when it works it's adequate, but it breaks down all the time. You have to constantly clean it, the pieces are fragile and break when you do clean it and the battery died/needed to be replaced twice. This was an expensive vacuum, I've spent hours on the phone with their customer service and I had nothing but problems with it. It's now out of warranty and they want me to pay for repairs. In contrast, my previous vacuum was 1/4 the price, lasted 15 years without incident and I never had to clean it. Don't get suckered in by this company, I will think long and hard before I buy another Dyson product.

I ordered a V8 Dyson stick vacuum on March 9 online from Dyson. When it came the battery was so old that it wouldn't accept a charge. Before today, I have phoned twice to get a replacement battery, I still don't have one. I phoned today and was told that it will take 10 to 14 days to process the order, then another 10 to 14 days to be delivered, in other words it might take up to 28 days from today to receive a replacement battery. I find this unacceptable, if the battery does arrive, it will be about 2 months since my original order was placed. I think that Dyson could do better than this, especially when their products are so expensive.

Send back the items. They confirmed they got it. Told me to wait two billing cycles to see the refund. Didn’t get the money back. Called the bank to do a chargeback. They told me the chargeback window is two billing cycles and that they always have this issue with Dyson. It’s been 4 months and did not get any $750 back. Very scammy. Will not order anything else from them ever.

The display didn’t work and the humidity level didn’t go above 34%. I ordered a replacement and decided to cancel because of the poor performance. When I canceled the order I was never reimbursed. Customer service is no help and will give you the run around. Total scam and I will be seeking further action. Do not purchase from Dyson.

I purchased a Dyson V15 for 7498.99 online. I received the free gift but not the machine. I waited a couple of more days and still no machine. I contacted Dyson and was informed that my order had been cancelled because my payment did not go through, and was advised to replace the order over the phone. I received the Dyson a few days later.

I purchased the V11 vacuum approximately May of 2018. It has been satisfactory until September of 1921. There are only two people in our residence, no pets and the vacuum is normally only used once every two weeks. In total I can say that the vacuum has been used less than 100 times with an average run time of 45 minutes or less. In September of 2021 the trigger stopped working. I called Dyson on September 9, 2021 and was advised that it could not be repaired but for $120 I could purchase a new part which should be received in 5 to 7 business days. I ordered the part. Having received no communication from them I called Dyson again on October 8, 2021. During that call I was told that it would be one to two more weeks.

We are a little rough on things, lots of pets, candy wrappers, lint sheets from dryer, small wood chips from dog playing in the bark etc. If this is you don't get a Dyson - period. Our cleaning lady, our neighbors, and about ten different people Dyson owns and other high end vacuum owners told us to go buy a crappy $60.00 vacuum at Walmart, beat the crap out of it and get a new one every year when it comes off warranty. When our first Dyson stopped working, my wife bought a new one at Costco against everyone's warning. Our old had broken, I took it apart as per the YouTube videos, looked everywhere possible that there could be a blockage put it back together and it still wasn't working. Very cool design, and if you have a very light cleaning issue with no pets, no kids, and no dirt go get a Dyson. If you are like our house, go get the "pet rated" vacuum at Walmart for $60.00 run it hard and plan on getting a new one every year.

Bought the machine straight from Dyson including the dock, and accessories and received it Jan 27. It’s a good thing I only waited 2 days to set it up. I had to charge the vacuum fully before first use so it was only on the 30th that I got to use it the first time. 30 seconds after using the vacuum on hardwood floor, an error message appeared on the machine to clean my air filter. Checked the filter and all the attachments but found no blockage or debris. Searched online and noticed that this has been an ongoing issue. Used live chat and they suggested different things to try - plugging it back to the stand, pressing buttons simultaneously, removing the filter, removing the battery. It would run for a minute just fine. However, the error message keeps coming back.

I find the Dyson cordless vacuum to be excellent other than very difficult to empty. Instructions tell you to push on a button to remove the stick from the cylinder, however, this is very hard to accomplish. More times than not, I've had to bring it back to where I purchased it and let them empty it. They struggle with it as well. The additional tools for vacuuming along the baseboard are also hard to attach plus very awkward to use.

I am almost too exhausted from the whole process of trying to get customer support and service to even write this. In a nutshell I have a broken vacuum I have been working with them on fixing for months. They continued to tell me one thing was the issue (the battery) and refused to listen when I said that was not the case. They sent me a battery for the wrong model, then another that was correct but like I said, it wasn't the issue. I then had to answer questionnaires, send videos, be asked to send more videos, and respond to countless emails in order for them to determine it was in fact what I told them - an electrical problem.

So I am a hairdresser and I use my Dyson Supersonic and Airwrap daily as that is how I make money. I purchased an airwrap that just stopped running after a week and live an hour plus away from the service center and would essentially lose more money by making the trip all the way out here and rescheduling appointments so I bought another one, which no longer held the attachments properly. They kept falling out so that's 2 airwraps and then yesterday my supersonic stopped blowing hot air entirely. I'm am honestly baffled, they said they do not have any rentals or replacements and it would take 4 to 5 days, that puts me out of work or 2,000 dollars or 4 to 5 days of work. No accommodations, they didn't even ask me what was wrong with them or anything. Just gave me tickets and said 3 to 4 days. Dyson failed to uphold just about every single claim they make and I'm at a loss, this really sucks.

We have enjoyed our Dyson stick vacuum. Well, until it broke. I contacted customer service in September 2021 and they approved a replacement of the main body of the vacuum. They stated that I would be getting an email once the part was ready for shipment. I have contacted them three or four times now with nothing shipped as yet. Their response is that they do not have the parts to replace it and once they have the parts they will notify me. It's now the 20th of January 2022! Still no shipment notification or any other response. It's funny that they are still selling them in the store but don't have parts to fix mine. I'm pretty much done with Dyson altogether after this type of treatment.

Ordered a kit on 11/24/2021. Now it 1/19/2022 and still have not received any shipping information on accessory kit. During a virtual communication, was told that since I received the vacuum, and that the kit was free that they would send some time. They were only concerned with the vacuum shipment not the accessory kit. I would not have paid the outrageous cost if it didn't include the accessory kit.

I ordered my vacuum a while back and got a confirmation order. Ended up getting just to tool and no vacuum. Waited about 3 week and no vacuum. Mind you that everything on my end says processed and most of the parts were shipped. Still no vacuum. Spoke to their customer service line on the phone and they said the vacuum should be arriving soon. Waited another week (almost a month in). This time I spoke to someone online (very sweet and helpful) and found out that my vacuum was never processed and payment wasn't accepted. Probably the most frustrating thing. Getting so excited for a vacuum and having all of the the tools be sent to you and finding out Dyson never knew what was going on. Never thought to even reach out to its customer and let them know that the vacuum wasn't processed. For a first time buyer of a Dyson product, this was very frustrating and stressful. I was so excited for this vacuum.

I was buying a Humidifier from Dyson and before I made the purchase I opened a chat with the company's representative looking for a price Match, because the product was cheaper on Best Buy. I have the transcript of the conversation where the agent states that the company changed the product's name and for that reason the product was eligible for the price match and I could "rest assured" that the different name wouldn't be an issue, misleading me to complete the purchase and ask for the price match after the purchase.

My first Dyson vacuum was an upright. Very good for flat surface, but extremely cumbersome and heavy for stairs, corners, along baseboards. So I purchased a V10 handheld. It was extremely expensive and the battery has to be replaced every three years at a cost of $200! Definitely not worth it as the vacuum is no better than a much cheaper brand. I am so disappointed in Dyson and would NEVER recommend this brand to anyone, nor would I ever buy another one.

I ordered the hair dryer on December 5th and received continuous emails for a delivery date of December 17th. December 17th comes around and no delivery. I called them numerous times to find out the blowdryer was? Apparently their warehouse created the ticket, however forgot to ship. After speaking to several unknowledgeable and rude customer reps, I found out that the item was just sitting in the warehouse and then they had to create another ticket with another blowdryer and ship it. I was told I would receive an email within 24 hours with tracking number and status.

I bought a Dyson Animal for $500 in May of 2020. This vacuum stopped working by December of 2020. We have reached out and got replacement parts that have not worked. Dyson will only communicate through email and the delay is long. It’s December of 2021 and we still have not resolution. I spent $500 for a vacuum that worked les than a year. It’s been very disappointing. I will never purchase a Dyson again.

Vacuum works/worked fine. The large roller brush stopped working. We ordered the new part 5 weeks ago. We were told numerous times it would ship “within a week.” Phone calls and e-mails,provided no result, just the same “ship in a week” answer. It also appears they don’t take very good notes since each time we call they don’t seem to have any previous discussion notes and we start all over again. While the vacuum is absolutely wonderful—when it’s working—customer service is not. Buyer beware.

This brand may have made a name for itself at one point but now it's all a scam! Don’t believe the bull about the engineering and how it doesn’t lose suction. It’s a big fat lie. It didn’t even last as long as a Dirt Devil and I had issues immediately with clogs… It’s just a bad product - not worth the money. Buy a regular vacuum for a $100 because it’ll have to be replaced in a few months anyway. They made me replace parts and waste all kinds of money in that piece of garbage. It’s in the trash now …&1,000 later and I had to buy a new vacuum.

$400 Hair Dryer with serious issues. (Not allowed to use the words that I want to). My wife got a Dyson hairdryer on 7/14/21 for her birthday. In October the hairdryer stopped working. Did the whole replacement thing, got the new hairdryer on 11/5/21. On 12/13/21 the new hairdryer is making a crackling noise for a square box in the middle of the cord. The first fix offered was for me to take the dryer to Texas to get it fixed, I live in Maryland. Spending time talking to the gentleman and research on my part, I found a Dyson repair center in Maryland, but it was 60+ miles from my house and 1hr 20min each way. When pushed a replacement was offered, but it was out of stock and not suspected to be back in stock for at least 2 weeks. After further questioning we were able to find out that a comparable hairdryer, blue vs pink, should be in stock in 6-9 days. Now a waiting game to see if that comes through.

They claim to have put my vacuum at a carrier facility who "somehow lost it". They never scanned it in the first place thus it was never shipped. I ask their customer service and they dodge the question

This was the second Dyson product I have ordered from Dyson using United Airlines award miles and both arrived defective, first was a vacuum cleaner and the second a hair straightener. Apparently Dyson ships all its defective new merchandise at discount for United Airlines mileage awards. Do NOT buy Dyson products. They are overpriced and defective. You will waste lots of time trying to get a Dyson product that actually works as it claims.

My V8 vacuum lasted 5 months before the head stopped working. Claimed it under warranty where, long story short, it’s been 3 weeks and only getting excuses from Dyson and no part delivered. Customer service do not care, managers not calling back when requested. DO NOT PURCHASE DYSON PRODUCTS!!! YOU ARE WASTING YOUR MONEY.

I purchased my first Dyson vacuum cleaner (after a lifetime of having nothing but Sears' Kenmore brand canister type vacuums) when my two sons were young and we adopted 2 cats. I knew right away that the old vac would never be able to combat the hair that I was going to encounter and I am an especially clean person, especially so for a man lol.

The battery on my Dyson V6 stick vacuum went dead just after the 2 year warranty period of very gentle use. Dyson charged me $113 for a new battery. I would expect much more use out of these expensive vacuums. Judging by other reviews this is not an isolated issue.

I purchased a Dyson cordless vacuum in 2019 for $300. Just over two years later, the battery only lasts for about 30 seconds. I contacted Dyson, and they were less than helpful, suggesting that I needed to purchase a new battery for $130. I am very disappointed, and after researching further, I have found that many people have this same issue. I will never buy Dyson again.

Customer service's ability to actually solve problems is limited. I will never buy from this company again. I own the Animal V11 vacuum with a 2 year warranty. The trigger stopped working. Customer Service (CS) sent me a new housing unit since there was no certified Dyson repair in my state. There was a design change so it did not fit properly. CS informed me that a new battery and charger would solve the problem and sent it. The battery never arrived. I attempted to call CS but the expected wait time was 2 hours. I emailed CS and was told batteries could not be sent to my state. The solution was to provide another US address to send it to, then "they" could forward it to me. This was unacceptable and I went back and forth in over 5 email messages, still with no solution.

I can't tell you how much I regret having tried to purchase a Dyson vacuum! I order a Dyson vacuum a week ago and spent $800 on it. I purchased it over their website on the chat. The and the guy promised to deliver it two days ago. Yesterday I call them and they were like, "Oops! We will process your order!" I waited and today I receive an email from my office saying that the machine arrived broken! I called again and they promise to send a new one "right away".

Three days ago my 3 year old upright sudden stopped running. It would run when the handle was down. Weird. I thought they would tell me what is and if I can fix it. Nope. Sixth email from them to asking for a photo of the problem? Of a vacuum standing up? No. Makes no sense. I gave the Canada support runaround an angry email back and that's it's the reason why host my websites in the States. Awful, awful, awful. Canada support as usual.

I bought a Dyson and was so happy when I first used it. After a year, it stopped working despite being serviced professionally twice. I’ve had $50 vacuums from Target last longer. What is also disappointing is that I can’t even give it away; therefore will be dumped into a landfill. Not only did I wasted my money, I’m contributing to all the abundance of trash created.

I would not spend a dime on any Dyson vacuum. Our Dyson V6 worked very well for about 9 mos. when we first bought it. Since that time, the battery would not hold a charge. We have purchased about 4 batteries and none last as long (an hour) as the first one for 9 mos. Therefore, it is most ridiculous to pay the exorbitant price for a 9-month vacuum.

Had a V7 vacuum. Worked great till about 6 months old. Then called the company warranty. They replaced it with a better one, the V11. It works like a charm ever since. The company was very pleasant to work with too.

Hand held needs wheels, some carpets can be tough to move it in. Love this vacuum cleaner easy to empty it. You also have the extra suck button that I love... Color are great to fit your personality...

I bought this vacuum when I moved into my new house with all hard surface floors. I got a good deal from a big box store with tons of attachments, still trying to figure out what they all do. I have it stored in a closet with all attachments and an outlet. I had one hiccup when the bottom fell out into the trash can when emptying. I googled how to reinstall and got it reattached. It cleans well and easy cleanup.

The Dyson rechargeable stick vacuums are fantastic. They have great suction power and you have enough different attachments to do any job around the house or auto. They are tough also and last and last.

Efficient, easy to use, upkeep priceless. Dyson products far exceed any competitors' comparable items. Nobody likes their price, until they realize the price difference is reflective of the quality of Dyson's design and engineering.

Not worth the price. Over rated. Wouldn't pay that much money for something that didn't live up to the hype. I would rather buy four or five 100.00 vacuums instead.

The suction on any Dyson is outstanding. I love the way my carpet looks after using. There no dust particles in the air and cleaning is simple and very. They are built to last and once you register your device repairs are guaranteed..

Dyson Cordless is simple and easy to use. Dumping the dirt hopper is simple to do over the trash bin by just pulling the motor head up. I mounted the charging station to a wall out of site and it is convenient to just hang up the vacuum and let it charge ready for the next task.

Excellent, durable products -- our Dyson Vacuums work well on our shag rugs, house carpet and hardwood floors! Pleased with their power and suction! The Dyson V7 has performed well on our steps and for quick pickups!

I absolutely love my Dyson purple ball animal upright vacuum, it is light weight, is easy to use, bag less, and makes cleaning a breeze!! Even my hair doesn't even get tangled up in the brush. My old vacuum bit the dust and I was blessed to get this amazing item!!

The vacuum works well but the battery for didn’t last very long. I had to buy another battery for my cordless vacuum. The vacuum container also cracked and I had to replace that, but overall the suction is great!

I love my Dyson stick. Light weight, strong suction and good for elderly or someone with mobility issues. It charges where it hangs on the wall. Makes life easy. I have gotten one for my 87 year old mother too. I love it!

Super easy to use, we do all sorts of jobs with this vacuum. Stairs, carpets, wood floors, shop-vac jobs, you name it, it can handle it. It is portable, light-weight and very powerful. Highly recommended and cannot be beat.

Our pet's hair was making our lives difficult between our allergies and messed up clothing but when we got our Dyson all those troubles went away along with the hair! We no longer suffer from allergies in our home. We also look sharp without having to lint roll constantly to remove pet hair! Thanks for a great product Dyson!

These vacuums SUCK, in a good way. We have 3 dogs and have great results with all the dog hair and debris from our 3 kids too! We've had 2 Dysons and had some repair over the years. Great service from Customer service.

These vacuums are amazing. The suction power in unmatchable. I have bought 6 of them in my years and other than the rainbow which is my all time favorite but costs too much. Hands down Dyson is awesome.. Worth the money. Lasts for years.

My Dyson vacuum cleaner is very bulky, heavy and awkward to use. The model is Ball Animal 2 purchased about a year and a half ago. Expensive and not worth it. You cannot adjust for different carpet piles. For one of my rugs, I can only pull the vacuum cleaner backwards, it is impossible to go in a forward motion. Very frustrating and exhausting.

We bought a V8 animal 2 months ago. It's powerful & works well especially on bare wood floors however it does struggle a bit on low pile carpet & the beater head stops on carpet doormats. I think that investing in the head for bare floors might be the best idea.

The Dyson Vacuum seems to be superior in power and maneuverability is also a plus i.e. lightweight and easy to navigate around the house. The removable wand has more than enough power to do the jobs needed and comes in very handy.

I would highly recommend Dyson vacuum!! I have two, one wireless and the other is wired!! They are great! I have had other vacuum were not even close to efficient and cleaning my bare floors and carpet! I love my Dyson. I live better.

I have a model that has a hose in the handle, now the hose is difficult to remove after a few years. Seems a little overpriced, because it can go the distance if you plan to keep. When vacuuming a car may seem a bit cumbersome but it has a long cord.

The design, functionality and overall performance of the product is second to none. They have made the milestones that all other manufacturers attempt to imitate but never duplicate. I am always amazed at what they design next when it comes to vacuuming and other daily tasks.

My Dyson is the cordless model and the battery still gives me enough charge to do the floors and upholstery in my two bedroom condo. They're a bit pricey, but well worth the extra nickel. All of the attachments allow me to do just about all my cleaning chores. Plus, it's small enough to do the car carpets.

It is battery powered which I normally don't like but this has 30 min of run time which is more than I need. It has self cleaning brushes, it works like it's supposed to. This is by far the best portable vacuum. I'm satisfied with its performance.

I love Dyson vacuums. I had one about 10 years, ago and someone stole it from me. I purchased other vacuums but never satisfied with them. Dyson is my first and only choice. I recommended Dyson to family members and they all purchased one and they also live it too.

The best vacuum I ever used. Everyone needs to purchase one. They are lightweight and they pick up everything from carpet to tile to wood. They are truly amazing. You won't be sorry you got one I promise you that. So go now and get you one before you miss out on a good deal.

The Animal is a dustbuster type battery powered vacuum with a long extension so that it can clean carpets and hard surface floors. In addition it can be used for cleaning furniture fabric with a rotating brush head. Very effective. The device has a housing that charges the battery. Note, the filters need cleaning as needed as they are quite fine and get blocked which causes hunting of the motor. A backup cleanable filter is recommended as well as an occasional wash of the metal screens. The device is easily disassembled for cleaning and maintenance.

The Dyson is very efficient and has a good battery life. It is lightweight, cordless and efficient I would recommend Dyson and would buy again! In fact I already own 2. They are not cheap but what price quality and reliability.

Dyson is fairly strong machine. Its noise is a little too loud for me. It has been performing to our satisfaction. It is durable and disposal of the collected trash is easy. If they had provided the mechanism that is the cord could be rewind electrically, it would have made it perfect for us.

I used Dyson vacuum cleaner is great!! I love it it’s highly recommended for all your floors and carpets!!! I would recommend it to everyone who wants to live better I have 2 a wireless vacuum and a wired. They are Amazing!!!

On May 24 I bought a Dyson V8 Absolute. The first time I used it fluid leaked all over my hand and down the stick. A customer service rep offered to send me a part that never arrived. Customer service then agreed to a return of the vacuum and a refund of money. Returned the vacuum via UPS (their carrier) on July1. Called customer service about the refund July 16. They verified receipt on July 14, and promised refund within the week. Then I received email confirming their receipt and that they were checking that everything had arrived safely (like it was my responsibility and not their carrier UPS), and oh, by the way, it could take up to 30 days for them to issue the refund.

I bought a Dyson V7 absolute, wanting to replace a clunky and heavy corded vac for a cordless vac to use in a modest-sized apartment. It was easy to use and solid for almost 2 years and then the battery started flashing red and wouldn't charge. I emailed Dyson and because it was still covered under warranty for a few more days, they said they would honor it. However, due to the pandemic, the batteries were out of stock but once they were back, they'd be happy to send me one.

I have had my cordless Dyson ($400) for about 2 years. You need to wash the filter often to keep it going. Picks up a good amount of dirt and cordless is nice. The plastic is on the cheap side; vacuum fell over once and cracked the handle. The most recent time I washed the filter it would not function. This is where it gets bad - Called 6 different customer service numbers to receive help which took about an hour. No live agents or option for live agent. The automated system automatically hangs up on you if you don't opt for text messaging. Even after accepting the text option I was disconnected.

Dyson says Purolator courier has my vac. Purolator says they sent it back to Dyson. That's where it ends? I'm out $400. I am given no refund or replacement. I have receipt from purchase as well as courier pickup tag. But there was never a package there. Fail.

I purchased a Big Ball Vacuum Model CY-23 in December of 2019. After very light use, the cleaner head developed a problem: the spindle holding the brush bar sometimes gets stuck and will not rotate. I contacted Dyson and was originally informed that this item was covered by their warranty, but the part was not in stock. After many requests as to when Dyson would ship me the cleaner head, they mailed me sweet words and fluff and empty promises. I was informed some weeks later that the part was back in stock for my purchase. My questions as to warranty on this vacuum remained unanswered. It is obvious that Dyson will not honor the warranty. I will not be purchasing another Dyson product and would advise you to be careful when dealing with Dyson.

We bought a Dyson V11 Animal because we have a dog so we figure this would be our best option. We were happy with the vacuum but only worked for 1 year. We've submitted a warranty request 3 months ago, never could we get a live person all via emails and text diagnostic test. Dyson determined it was the battery, so they replaced the battery three times, and still the vacuum does not work. Three months later we are still waiting for a cyclone part that is apparently out of stock. They never follow up, I have to keep asking for the status. Three months later still out of stock meanwhile we have no vacuum. They need to just replace it, but for whatever reason they don't. The vacuum is still under warranty! So disappointed and dissatisfied with this product and the manner in which we have been treated. We paid $1,000 for this vacuum, you would think it would work after a year....

From day 1 my cordless Dyson and its battery didn't last more than 15 minutes at the most. I bought the cordless only to do my stairs without having to deal with my built in vacuum cord when going up and down. I couldn't possibly have ever used my Dyson to do my whole house; I put up with it because it was enough time to get my stairs done. Then literally at the 2 year mark the battery stops working all together. Considering I minimally used this vacuum over the 2 year period, it was unacceptable that the battery died so soon. I called customer service, spoke to someone for over a half hour, they seemed to be trying to help me and then put me on hold and hung up. I waited for a call back and none. I called back again and had to go through the whole story for the customer service rep to basically say it was too bad that I'm just over my 2 year period and he'd be happy to sell me another battery.

Have two Dyson products that both are having issues. After dealing with a customer service representative for 20 Minutes for my air purifier we got disconnected. No call back. So I had to start over again. Then the next day I have to call on my vacuum stick V-8. After doing all the steps to clear all dirt and dust it still is not working. We were setting up a return and got disconnected. No call back. So now I have to start all over. I would think long and hard about buying another Dyson product.

Received product with a damaged part and was told there is no inventory of the essential replacement part, and was not even given an expected time frame. No reasonable options were made available to me that did not include a wait time of 3 weeks minimum and the ability to either get my money refunded or hold the product until a solution can be found.

I bought a cordless Dyson Vacuum in November. By February they had to replace all the parts and had me send my vacuum back. In those months each time I called Dyson I waited on the phone for at least 40 minutes, had rude persons (can’t call it customer service). I was given misinformation etc. Finally they sent me a new upgraded Dyson. Within one month it wasn’t charging. Had to make 4 phone calls. Waiting time total over 3 hours. Not to mention one person hung up on me. I explained it wasn’t charging but it wasn’t the charger. They insisted it was the charger.

This has been a very bad experience. I ordered a product on Feb 19, color of which I also choose as it was only the only one available to be delivered in 3-5 days. I understood the weather was acting up all over the country so I checked with Dyson Customer service after 10-12 days asking why it was delayed the status on the shipment. They did reply stating the weather was bad etc and that product in on the way and will be delivered in next 3-4 days. After 2 days I get an email that they took the liberty to cancel my order without even informing me. This is not what was expected at all. They had no courtesy to even call me or try to fix this. Never ordering form them again.

After just 8 months of fairly light use my Dyson V11 Torque vacuum has an electrical issue where the On/Off button is no longer working - When machine is on, it won't turn off, and when off it sometimes won't turn on. The issue started about 6 months after my purchased and now the button basically doesn't work at all. I have a TWO YEAR WARRANTY and after reached out to support and sending a video of the problem, this is their response: "The information provided does indicate that you will need replacement Main body and Cyclone for your machine. The replacement for your machine is currently out of stock and we do not have a date of when it will be back in stock."

I purchased the Dyson V8 last week. It worked very well for the first 2-3 days. Out of the blue it stopped working (despite being charged) and the garbage bin latch would not open (although it had been fine the first few days). I had registered the machine with Dyson when purchased, so contacted Dyson support. They were terribly unhelpful, and refused to offer either a repair or refund option... they just kept sending me the generic instruction videos!! I was truly shocked...until I started reading all the bad experiences with Dyson US. I really urge you not to buy Dyson, terrible service. (I purchased the V8 at the local Bed Bath and Beyond, but registered with Dyson.)

I’ve owned Kirby vacuums and Hoover vacuums. Without a doubt my Dyson stowaway is the best. I’ve owned for 5 years now, and the suction is as good as the day I bought it. I had my doubts at first, because of the lightweight plastic. This thing is indestructible. Last week it fell down the stairs 10 steps and showed no signs of any damage. It’s easy to service, and no vacuum bags needed. I can’t imagine a better vacuum.