Kenmore Vacuums Reviews

Hello, I would like to file a formal complaint regarding the 400 Series red vacuum cleaner. I currently own four units of this model, and all four stopped working after approximately one month of use. The issue is with the telescopic wand (extension tube), which fails and makes the vacuum unusable. Since this problem has occurred in all of my units, it appears to be a recurring defect rather than an isolated case. I need a replacement of the product or at least a replacement of the vacuum wand/tube so I can continue using the equipment. Please let me know the next steps to resolve this issue. Thank you.

I am a senior citizen and the only user of this two year old Kenmore canister vacuum cleaner. I have previously had 2 Electrolux vacuums which lasted 25 years each that l loved. Cons: Plastic tops where tools are stored pop open all the time, filter back pops off frequently, floor brush and part of the hose attachment cracked, canister is very heavy and hard to maneuver, and now vacuum makes a very loud ear splitting high pitched whining noise when using any suction setting but the lowest. I live in a 1500 sq. foot single story condo. The noise is so loud my neighbors can hear it. Pros: cord retraction works beautifully (so far).

I have a Kenmore Elite Aspirada vacuum. After 3 months the brush assembly kept falling off so I put a small screw to pin the keep the faulty clip in place. At 7 months the brush motor quit. Now they voided my warranty because I put a screw in to fix the shoddy design. Not only is it a bad design but a horrible company to deal with. It’s 10 months old and I have to throw it in the garbage.

Do not buy from Kenmore, bad product and bad customer service. I received the vacuum and the carpet attachment never worked but I was able to vacuum wood floors. After a few months I called customer service and they told me to change the belts. I did this and it did not work so around 6 months ai called again and they sent me new carpet attachment that did not work with the vacuum. I called again before 12 months and the sent me a form to fill out to to be reviewed by the warranty team and I would possibly be sent a new vacuum. The form instructed me to cut the cord of my vacuum and provide information that I had already provided them multiple times.

Kenmore Bagless Canister Vacuum DC5070 was ordered on February 19 and was received on February 25th (Please be aware the warranty starts from the purchase date not the date the vacuum is received). The beater brush in the vacuum head stopped working after only 3 uses on March 19th (which was just within the warranty period). I called customer services and was bounced around to different departments until someone was able to help me. It was determined that a new vacuum head was needed and I should receive it in about 3 weeks. This the only vacuum head that comes with this vacuum so I was without a functional vacuum while waiting for a replacement part. The vacuum head never appeared. I decided to cut my losses and buy a Miele which has turned out to be the best vacuum I've ever owned. I can not recommend a Kenmore Vacuum to anyone after my experience.

I bought my vacuum on March 2024 and it is Garbage! It has completely stopped working! I hope I can stop anyone else from considering this purchase. I have used it around 10 times and I tried to use it today and it will Not turn on.

Have owned two Kenmore vacuums and it is impossible to get parts. Last time I went through Sears parts warehouse and waited 5 months and part never showed up. Cancelled order. Local vacuum shop will not accept Sears Kenmore vacuums because they cannot get parts.

Thanks for all of your help... It’s excellent to work with a company with such good customer service... Staffs are so friendly... These vacuums are in a class of their own. Durable. Reliable...Thank you so much...

I don't know what happened to Kenmore. I thought I couldn't go wrong. Mine were always wonderful and long lasting. I switched to Shark. We installed new carpet and I was in a hurry to get a new cleaner. I knew Kenmore had never let me down. This one did, Very little suction. The shortest cord and very hard to push or maneuver. And it wasn't cheap. I ended up going and getting a new Shark for about $5.00 more. NEVER AGAIN. Very disappointed in the quality down turn of this brand. What a waste of money.

I researched vacuums for a while before choosing the Kenmore bagless upright. The reviews had nothing but good to say about it. It sounded like a good bet. First, I was not impressed with the cleaning. I cleaned the filters very often and it started to smell when I vacuumed. Then parts started to break or come disconnected. Now just over a year old it will not down to vacuum. It keeps popping up and you need to keep your foot on it to keep the base down. How could all of these great reviews to true? I can’t be the only one who is disappointed. I would not recommend this product to anyone and therefore I would not trust the Kenmore name.