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Reviewed Aug. 8, 2023
In late May 2023 our Miele 6160 countertop coffee maker stopped working. After trying for hours to fix it online with Miele, they told us it would be sent out for service. We received a box, and boxed it up as requested - in line with the warranty. It is now August 2023, and the coffee machine is missing. Miele blames UPS, UPS says they never received it. And we have spent countless hours on the phone with both Miele and UPS. Shouldn't Miele have to engage with UPS? Why are we forced to call UPS when they say they never received the produce from Miele? This Is 3 months of waiting to have a minor problem with our machine fixed. With a missing product and Miele not taking any responsibility. UPS says Miele never gave it to them. Our next stop is Better Business Bureau. This is not acceptable behavior from a company with a product under warranty.
Reviewed June 18, 2023
I was so sure the Miele Blizzard bagless model would be great, but I'm terribly disappointed in this expensive vacuum. The sucking power is not nearly as good as my Miele C series canister was, and the power head feels flimsy and requires too much back and forth to fully clean my carpets of fuzz and lint. Don't spend the money, it's not worth it.
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Reviewed May 2, 2023
Vacuums are for kids! Yes, I've been vacuuming since I was 10. It a simple chore for kids. But not the Miele Complete C3 Excellence canister vacuum. It's all plastic and has so many moving plastic parts parts. The part that is not plastic is the the tube to stand and vacuum, and it's very heavy. The grip is big so my hand, which is not small, gets sore and tired after vacuuming my small home. So I've ended up just vacuuming on my knees. (We've got bed bugs and I need to get at the baseboards and everywhere anyways.)
For every two bags you get a black and a white filter. Both filters need to be cut down to size by me. So a lot of work every other time you change the bag. The red "FULL BAG" indicator stayed on RED after two weeks of purchase, even though the bag is empty. (I'm dealing with bed bugs, I change the bag every time I vacuum, long before it gets full.) The store I bought it from went out of business two weeks after I bought it so couldn't talk to them about the red indicator. The door to access the vacuum bag gets stuck in the open position and its hinges are plastic so you have to be very very gentle as you struggle to try and get it to close.
As for the bag, it attaches on the machine side and you MUST click it into place and HOPE it is aligned with the hose which is on the door part of the compartment. I can't know if it is correct as it is only aligned if the door is shut, and I can no longer see inside. I had the vacuums for six months, no problem with the bag alignment, then one day the bag was not aligned, and the compartment and both filters and the outside of the bag were thick with filth.
I had to buy another vacuum (NOT MIELE) to clean the inside of the first vacuum. (I want the bedbugs/eggs INSIDE the BAG, not scattered all over inside the vacuum where they can find their way out.) I replaced the bag and filters, and now the thing stinks when I vacuum, I think the motor is shot. I've sent a message to a local Miele dealership, but weeks later NO reply. It lasted SIX months, I am so not impressed, It was very expensive, but I thought it would last. My last vacuum was a lot cheaper, lasted 12 years and I only replaced it because I could no longer find J bags for it.
Reviewed Dec. 19, 2022
I purchased a C3 Miele Vacuum a few months ago and within a short period of time the motor overheated to the point where it warped the case so that the switch wouldn't work to turn the vacuum on. I called support and they told me to take it in for service to fix it. Once the technician examined it he discovered that it would need 6 major parts to repair it including the case and motor. The thought was that Miele would send a new vacuum since this is a major repair. Miele decided to send the parts - which they don't have and are on back order. The vacuum has been in for repair for 4 weeks and it will take at least another 2 weeks to get the parts (not confirmed) and then the technician has to repair it.
As it is right now the soonest I will have the vacuum back is the 2nd week of January. If you do the math I will not have a vacuum over the holiday and haven't had one for 4 weeks and have dogs. I was on hold for 2 hours in an escalation process and after all that had my escalation submitted but it could take up to 72 hours for someone to get back to me. Very disappointed in how this has been handled but even more disappointment in the vacuum that I purchased because I thought it was a premium vacuum.
Reviewed Sept. 2, 2022
I purchased 2 Miele C-3 canister vacuum cleaners (One for upstairs and another for down). I enjoy the powerful suction, but have had issues with the bag holder not grasping the bag and having a huge mess to clean up when the bag chamber is filled with debris. The salesperson stated "would only need to change the bags 4 times per year", that is false. You need to change bags at least 8 times a year or the motor will overheat. The "onboard tools" are like "toy tools" and that is a waste, I never use them and had to spend money on additional tools which I am not that happy with.
For upholstered furniture, I prefer a "brush type" tool, which is not available (I found a proper "aftermarket" dusting brush). It should not be an ordeal to find tools one is comfortable using. The bags and filters are expensive and the only way to purchase them at a better price is to "buy in bulk". I like the lightweight build and the strong suction (plus long cord), but it has a "plastic motor" probably to cut down in weight and they are expensive for what they are, plus repairs are very expensive. Now, all are "Made In China", except for the model C-3 machines… I see other people comment that they "are all German made", but that is false, the C-1 and C-2 are Chinese made..
Reviewed Oct. 28, 2021
Purchased for home use late 2017. Only good quality; it’s quiet. Does not have a power switch on handle. (That was $500.00 more) What difference does that make? Try cleaning something while on a ladder. To shut it off you have to climb down the ladder and press the switch on the body. If something gets sucked in, e.g. corner of a curtain, clothing, etc., try to shut it off quickly. And remember, to have a switch on the handle is an additional $500.00 to an already very expensive vacuum.
To add to the frustration, the power cord return is a one-touch. (Meaning you do not have to press and hold the button to retract the cord.) You can easily bump the button while vacuuming. The cord retracts very quickly, whipping anything in its way, marking walls, baseboards and knocking ornaments down. The vacuum moves easily on hard surfaces but is a nightmare on carpet. It tends to roll over and guess what, it hits the cord-retract button and watch out for the flying cord. Then there is the power head. Mosel SEB 217-3 Electro Comfort. They claim that it is an auto-adjustable head. There is no adjustment, automatic or otherwise. We have a medium pile rug and can only drag the power head across it. You CANNOT push it. Drag it towards you then lift it, move ahead and put it down to drag the next section.
Then the extendable wand seized up and I went to my dealer to have it replaced on warranty. They filled out a warranty request right there in front of me and said it would be about two weeks wait. At three weeks I phoned and they said it was delayed. At five weeks I phoned and got the service guy who put me on hold and then came back and said, “Oh yah, it’s on order. Might be another couple of weeks”. At nine weeks without any notice from them I phoned and was told by someone else that there was no warranty request on file. That person said to come in, they would give me a new wand out of stock.
Reviewed Aug. 13, 2021
Easy to use. Lightweight and cleans perfectly. A bit expensive though. I have a Canister and a stick Miele - love them both. Tried Dyson (too heavy and cumbersome) and many other brands thru the years so I do have experience with vacuums.
Reviewed Aug. 6, 2021
After reading and conducting a fair amount of due diligence before purchasing new vacuum cleaners, we purchased Miele upright and canister vacuums. Relative to other brands, the reputation of Miele is "high quality" and "expensive." To date, the vacuums have worked great (home use, only). Recently, our upright model would not turn off when pushing the on/off button on the handle; we could only turn it off by unplugging the unit; we had never encountered this issue with other brands in over 45 years of vacuum ownership/use.
The repair store also claimed to never have seen this issue. $132 later (top section of handle required replacement), the vacuum works again. My issue is two fold: I suspect a very inexpensive (few dollars) connector, switch, or terminal required replacing, but due to the assembly only design and manufacture, the handle needed replacing, as the repair shop could not get to the faulty connector.
Secondly, I contacted Miele USA to offer my feedback - high cost to repair, never had this issue previously, Miele's supposed superior quality, and the higher cost of the unit itself (I expect more of a product when I pay this much for it). Response: "Sorry." "What would you like me to do." Speaking to a service manager - "I'm sorry for your inconvenience. I'll bring it up at our next staff meeting...." I'm sorry, when paying $800-$1250 for a vacuum, I expect a little higher quality and customer service. Bottom line: Disappointed in both the quality of the product and the customer service.
Reviewed Aug. 3, 2021
Prior to my last vacuum purchase, I was trying to decide between Dyson and Oreck. Online search results were clear - skip them both and go with Miele. It cost a bit more than I planned to spend, but SO worth it! Miele does an amazing job on both wood floors and carpeted areas. Also very easy to use - body swivels to go around corners and lays flat to reach under beds. All attachments are incorporated into the body, so it's super easy to take care of baseboards and upholstery as you go. I will never own another brand of vacuum.
Reviewed Aug. 2, 2021
The best vacuum I've ever brought. Had an Electrolux, Hoover, Bissell, Kenmore canister, Shark with every attachment where my long hair never tangled around the brush and an Oreck. Shark & Bissell are the worse to empty if like me have allergies, made me quite ill. Bissel was light cordless. My Miele I bought canister to keep my new mattress clean and use to do my drapes, dust my furniture and use to dust my leather furniture. It is an accompaniment to use with my upright Oreck. Miele has a powerful motor engineered in Germany with best suction over even my Electrolux canister. I love that it has bags rather than emptying the canisters and the same with my Oreck upright. Bags are the best to use. I recommend Miele canister over any other. Love my Oreck but next upright will be a Miele. You get what you pay for and it is an investment well spent in your health as you clean.
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