Rainbow Vacuum

I feel so sorry for most of those reviewers. Most of the time it's even hard to understand why they call it a scam. Because they didn't receive some perk, which they don't need and will not use anyway? Why not say anything about the vacuum? No other vacuums clean, look and work better than Rainbow. Regular vacuums with the bag clean a little first 10 min after you put a new bag in and break on average every 3-5 years. This awful smell when you clean with a regular vacuum, is the smell of the dust going from the vacuum into the air. And they think they are cleaning. What a joke! I love my Rainbow vacuum! I am sooo glad I found out about it and bought it so many years ago. It still looks great and works perfectly!

We purchased the fresh air oil as well. It kills up to 99% of viruses. I decided to put it to the test in January when my oldest got the flu bug. He was throwing up and there was no way I wanted my other 2 kids to catch it. I put the oil in the machine, ran it on high for 30 minutes and they never caught it. I could go on and on. I do not understand how anyone could give a bad review.

I made an attempt to clean my couch with it, and it was completely useless, so I pulled out my Bissel spot cleaner, and found that the Bissel was 100x better at cleaning the fabric. After using it as an air purifier, the clear plastic container that it uses instead of a bag became cloudy. I attempted to clean it, but nothing worked. To this day it is impossible to make it look clean again. I use it as an air purifier, and nothing else. I essentially spent $4200 cad on an air purifier for my living room, while my $200 vacuum does just as good a job, if not better than the Rainbow does. Completely disappointed, dissatisfied, and regret ever letting the salesperson into my home. Learn vicariously through me, and don't waste a dime on a Rainbow!!!

She transferred me to the manager who was very belligerent and racist. In all my years I have never had anyone tell me or my husband, "Shut the ** up **." I asked him what did he say. He repeated it again without hesitation without the **. He said, "You won’t shut up." I explained to him that he will be hearing from our attorney and, "This call is being recorded." He explained I committed fraud and he was going to report me. I explained they are FRAUD. He put us on hold and pretended to be the OWNER KEITH. Keith who was the manager I spoke with and the owner.

Keith pretended to be both and tried to disguise his voice. He said he was sorry for his salesman behavior. He heard what he said and he sent him home and fired him. I said, "Ok but that does not excuse his behavior or what he said." He said, "I know I was listening, I heard it," and he asked what could he do for us. Keith became belligerent utilizing the exact same language as he previously did. I explained to him he was the same person and the conversation was over. "I will be reaching out to my attorney." He said he didn’t care. I could not return it because it is past the three days and the finance company won’t accept the return. It is our unit. Before it was a no return policy. I asked which was it because we reached out within 3 days to cancel as he stated in our contract which I never received.

Keith stated that my husband and I are liars and he and his wife are the most honest people. He continued to argue and say they are not obligated to tell us anything about the return and he continued to be combative and racist. I explained I will not go back and forth with him and I will be returning the unit which he offered because he said he didn’t want us to have his product at this point. He stated I had until Monday February 26, 2023 at 11am to return the Rainbow with a $400 fee. I explained I will return it but I will not pay for something I never had the opportunity to use.

If I was treated like a customer perhaps I would keep it but after being treated this way they can have this unit and I will be reaching out to my attorney first thing in the morning. I won’t allow someone to insult me or my character, call me out of my name. I spent a lot of money on this product to be treated like this. This experience was very unprofessional, unethical, and racist. I refuse to let Keith or this company get me out of character as they did. I will not give Racist people like this the satisfaction. I am disappointed within myself for supporting such a racist company or refer any friends/family. Buyers please stay away. This is FRAUD. I don’t care if someone has had the unit 30 years. Please BEWARE and do your homework.

A few days later somebody advised me that it was too good to be true, that this was surely a tactic used by them to lure customers. I did not want to take the chance so I contacted the seller whose name was Mylene to cancel the contract. She said it was too late, I just had 2 days to cancel it, but still I had time to refer friends and get the vacuum for free. I had to contact the office and they did not answer at all. I sent them an email and they said it was late to cancel the contract too. At that time I had already referred some friends and I heard they were never contacted. I'm glad they were not.

Six months later I got a call from Lendcare that started to collect the money for the vacuum without any explanation. I had never heard from them before neither I had signed any financial contract to them, however they bombarded me with emails and calls, threatening me to collect the money, even affecting my credit. I realized both companies were related using the same dishonest practices. I had to sue them to do things right. Please be advised and avoid all this because they are deceiving customers using dishonest practices where ever they are doing business.