Cinch Home Services Reviews

My most recent claim was a washer and dryer. Filing a claim is simple. I don't like the computer piece where I have to press so much buttons. That's the most challenging, trying to get to speak to a human being. Also, it took three months to get my washing machine fixed, which was very frustrating. The initial guy said something was seized up. He would recommend that the machine be replaced. But Cinch didn't do that. They brought somebody back out. They looked at it, and said they would have to order parts. So, instead of getting rid of the item and getting me a new one, they found somebody else who could have fixed it.

It took a while. The guys came out. They broke down the system. They found what the part was. Took the washing machine completely apart. I got to learn about some of the innards of the washing machine. But after that, they said that part couldn't be replaced. They had to order a complete system to do that replacement. So, that took longer. And in three months, it got fixed. We tried to be patient. They repaired it. We were inconvenienced. But we didn't make a big issue of it.

The technicians were awesome. I like to learn. They are generous, and they keep on doing their work, but they explain a little to me. I ask questions and try to help them if possible, if they don't mind, so I can learn a little about what the machine is all about. They give me ideas how to do better in the future. Great servicemen. They do good. But when they put the washing machine together, they missed connecting a hose. So, when they left, there was water coming out of one of the hoses that wasn't properly connected. Also, they had to come back to redo some pieces on the dryer. They said a fuse went out, but they said I have electrical issues here, which doesn't make sense. Other than that, I like Cinch. I would recommend them to neighbors if they asked me.

Also, everybody that you're talking to is foreign and they're probably in another country. So, I asked to talk to a supervisor and the supervisor was just reading from scripts. I told them to stop reading from a script and to talk to me. But that was all they know, so that pissed me off. I got tired of that and I decided to just call back in the morning. When I did, I learned that they assigned Sears to my claim. I told them to get me another company because it was unacceptable that it was going to take a week or them to come out.

So, they got me another company, and I waited for them to call, but they did not call. So, I called them in the afternoon, and they came out the same day. The technician only had one arm, which I thought was very odd. But he was able to get the thing off of my central air conditioner and when I came back out, yeah, he was putting it back together and said said he was going to see if they had the part. But they did not have a part, so he had to come back the next day. Someone else came with him when he came back and they did the work, so I have no complaint.

But the whole contacting thing ticked me off. I don't have anything against foreigners, but you need to be able to communicate in a way that is satisfactory. It was very aggravating. So far, I've only had a few things go wrong. I've had an electrical issue, and a problem with my dishwasher. So, over a 10-year period, I don't think that's very much to go wrong. I live in a 30-year-old condo, but it's in good shape. Also, like everything else, the price keeps getting higher each year. When we first got the warranty, the deductible wasn't that much. But now, it's $200, which is still a lot better than paying for a whole new central air.

I got the exact replacement for a two-door GE refrigerator and that went super smooth. I couldn't believe that the guys pulled out the old refrigerator and put the new one in. A half hour later, they were gone. The second one right after that was the stove had a gasket that goes around the door, and something had melted that thing against the door. They gave that, instead of to GE, to some outside vendor. It took weeks to get scheduled. The guy finally came. I've had a ton of problems. Cinch has been great. The only thing I have to question maybe is the vendors that they use. Right now, I'm not really impressed with the garage door people because I had to call them back to get a schedule.

If you're talking to a person, you give them the information and they make the contact with the contractor. I didn't have to speak to the contractor unless they had a delay in their appointment time. I spoke to a contractor, but all the information was already given so they already expected that I would call them. When I called for the AC, it was delayed but I know Cinch normally connects it with more than one service contractor to come out to perform. But it was a little wait on it because it was hot. Other than that, the service has been on point. The contractors always satisfied what I called them for. The tech did what he was supposed to do as far as getting the air condition up and running. It was during the real-world hot days, and all of a sudden, the air condition wasn't blowing out anything. The tech got it back on track and I haven't had an issue until this point.

It could be more beneficial for you to have CInch as opposed to not having it. Because if something breaks in your house and it's unexpected, such as an air condition, you don't have a lot of money laying around where it might be something that costs you $3,000 or $4,000 or even more to get repaired. It would be imperative that you consider having Cinch.

On Friday, they said they didn’t have anyone to send over so they would look at it on Monday. Then on Friday evening at five minutes to 5:00, I got a message saying they couldn’t look at it till next Monday. Nobody would pick up the phone. But I found the CEO's phone number and I left a very apologetic message saying I understand it's late at night and nobody likes to be called at home. But I have a situation here. I've begged and borrowed space heaters from everyone I know. I got one in every room going. But this is untenable, because it's minus 20 outside. Some of the pipes are gonna freeze. I got a callback in 15 minutes from the CEO and she said that they screwed up. I made my payments and called it in on Wednesday, and they said they would fix it and not to worry.

The repair guy came in at 10 p.m. to fix the furnace. He said he works with Cinch and that he didn’t care what it would take. He had to find someone to open the warehouse, get the part and get the heat going in the house. I sent an email back to the CEO saying that people often tend to get righteous and sit on a high horse, thinking they do everything themselves and that nobody does anything for them in return. That experience showed me otherwise. I've stayed with Cinch, just because of that one incident where they fixed an issue in the middle of the night. I don't know who the new president is but at that time on the internet, you could find phone numbers for the companies. There was a website but it got closed down. Overall, I'm happy with Cinch in the 15 years that I’ve been with them.

When I called Cinch for the report, I was told the records are "internal" and that I could basically write down what the representative told me was repaired. The electrical contractor, however, told us Cinch had to provide the report.

This is a HOME SALE. A dashboard saying "completed" is not adequate documentation of repairs performed on a property.

If Cinch offers home warranty packages to sellers, there should be a reliable process for providing documentation of completed work. Instead, I've spent an unreasonable amount of time chasing Cinch and its contractors for basic records.

Based on this experience, I cannot recommend Cinch to my sellers, buyers, or fellow Realtors.

It is also very difficult to talk to an actual person. When you do finally reach an actual person, they are difficult to understand, as they are probably from overseas.

I’m so utterly disgusted and feel I have been robbed. I hope this review helps someone to not make the same mistake.

Date of Service Request: In early August 2026, I submitted a repair request for my refrigerator. A Sears technician came to my home on August 4, 2026, diagnosed the issue, and determined that replacement parts were needed. The required parts were ordered and arrived approximately one week later.

What the Business Committed to Provide: Under the terms of my home warranty agreement, Sears committed to repair covered appliances, including my refrigerator, in a timely manner.

Details of the Dispute: Since the parts arrived, Sears has repeatedly rescheduled my repair appointment. For more than a month, every scheduled repair visit has either been delayed or rescheduled. As a result, I have been without a functioning refrigerator for over six weeks.

In addition to the excessive delays, Sears has made it nearly impossible to obtain information about my repair status. The customer service phone numbers direct callers to automated AI systems, and I have been unable to reach a live representative to discuss the issue, obtain updates, or escalate my concerns.

Attempts to Resolve the Problem: I have attempted multiple times to contact Sears for updates and assistance regarding the repair. However, I have not been able to speak with a live person, and no meaningful resolution or timeline for repair has been provided. The only result has been continued appointment cancellations and rescheduling.

Desired Resolution: I am requesting that Sears immediately complete the refrigerator repair or provide an alternative resolution. I would also like an explanation for the excessive delays and the lack of customer support. After paying for warranty coverage for nearly a decade, I believe it is unreasonable to be without a working refrigerator for more than six weeks while being unable to reach anyone who can assist.

Refrigerator service confirmation: **

It was taking so long, so they gave us our money back. Now, we're waiting on this other part to come in. They said that was supposed to be three to five days. It's past that now. Either way, Cinch has been doing everything they can. It's just these contractors don't care. My other claims went way different. Everything else got fixed. It's just been for the AC. Cinch is definitely a good company to go with. They're affordable, and they do everything they can try to get the job done.

I am appalled by the way this company treats its customers. After an entire month of dealing with your delay tactics, I still have no resolution for my washer repair. My request began on August 25, 2026, and the process has become mentally exhausting — not to mention the inconvenience and cost of repeatedly going to the laundromat.

First, your company forced me to interact with an AI bot to diagnose the issue. The bot sent me useless parts and instructions, as if I were expected to repair the washer myself. Then a technician arrived and ordered a separate set of washer parts. Those parts arrived the next day, yet the technician repeatedly canceled my repair appointments.

I am left to assume this was due to laziness, incompetence, bias, or a combination of all three.

After all of that frustration, I finally reached someone from your Cinch Correspondence team. They did follow through and sent another technician with more parts. The last technician concluded — after reviewing the machine thoroughly — that the washer cannot be repaired after 10 years of use. He provided a full write-up and photos documenting his findings.

Despite this clear evidence, your company still refuses to do the right thing and provide a replacement washer as required under the warranty.

for years without hesitation. My deductible has been paid. Yet I still have no resolution.

Because you have made this process unnecessarily difficult, I have contacted our local news station so the public can understand exactly what kind of company Cinch Home Services is.

I could list more, but the point is clear: Do not do business with Cinch Home Services. They take your money and have no intention of honoring their warranty obligations.

I've been dealing with water leaking for almost two weeks in my home and that's unacceptable. I've been with Cinch for three years and they take money from me every month for three properties. But when I got to call, they told me to wait. It took me two weeks almost to get someone out to my repair and it's terrible. So, I'm not happy with it right now. They should have something more faster where something can be elevated. My HVAC claim involves a piece inside of the unit that was leaking. The water was frozen, then it unfroze. So, I called the thing in on the 3rd of August. Somebody came out to look at the property on the 5th and they submitted their reports on the 6th. They were nice people and I didn't have a problem with them.

On the 12th, I still hadn't heard anything. When I reached out to Cinch, they kept telling me that they were going to call me back in 24 hours and that reviews take 48 hours. But I got nothing, so they really lie to customers to get people off the phone. On the 14th, I still hadn't heard anything. So on the 17th, I called the company back who went to my home because maybe they have a better way of getting in touch with Cinch and getting the ball moving because they are promoting the warranty company on their website. Their rep said that the order had never been touched by Cinch. So, she said she'd call them to see what was going on. Then, Cinch called me the next day and told me I was responsible for $700 for whatever they had to do. It turned out that they had to drain the unit of the Freon, then redo it. So, it's been a nightmare and if anyone is considering signing up with Cinch, I would tell them to be mindful when putting a claim in.

The most recent technician was a very friendly guy. He helped me out greatly. He was able to get the washer repaired, and it's been working phenomenally. It used to make a clicking sound. It doesn't even make that clicking sound anymore. So, it's like brand new. As far as Cinch, I'd give it a 4 because the work still gets done, and they really can't really control what the repair technicians are going to do, but they still at least help get the job done.

I was very pleased with Cinch. They responded to me quickly and followed up. When the air conditioning people did not call me back for an appointment, I contacted them and then Cinch called me and asked if I had heard from them. I said no, and they got on the phone and kept everything moving. I liked that a lot. The only thing was that it's a $200 deductible per occurrence. It's just $75 with the other home warranty services I've had. But for $200, the wide scope of service I got was nice. The guy fixed the air conditioning, and it works great. So, based on that, people could consider getting the warranty with Cinch. You can call them anytime if something is on the brink and they can respond, rather than having to wait a day to do something.

The people who have come into my house have been very nice, respectful and professional. My most recent claim was for an electrical issue and I did both the online claim and spoke with someone. Dealing with the representative and the service from the technician were both very good. Cinch will be my home warranty company. The home warranty is only for a year, but I'm going to be renewing it. They've done what they said they would do, and a lot of times, in the service industry, that doesn't happen. With them, it absolutely happened. The other warranty company said they would have someone out to me in 24 hours, which turned into a week, which turned into two weeks. Just trying to get resolution to the issue was horrible. But I never had that with Cinch.

I unplugged the refrigerator and opened another work order. Cinch sent a different technician and this was on August 5th. I plugged the refrigerator back in so he could see what was happening. He touched the back of the refrigerator, almost burned himself, and immediately unplugged it. He told us he was glad it had mostly been left unplugged. He found that several parts were missing, including parts related to the fan assembly, and said he would send his diagnosis to Cinch.

After that, three weeks went by without an update. I called the technician's company and was told the diagnosis had already been submitted. When I called Cinch again, a supervisor apologized for the inconvenience and said I would receive an update, but no call or email ever came. When I followed up again, a young lady was able to help me out. She said she couldn't see those notes in the system, but she marked everything and finally got the process moving.

The last technician Cinch sent told me not to plug the refrigerator back in because it could be a serious safety hazard. I was glad he told us that. At that point, I wasn't even concerned about the refrigerator anymore. I was concerned that a technician had come out, said the refrigerator was repaired, and closed the work order. When the refrigerator was plugged back in, it became clear that something was still wrong. The final technician found that several parts were missing, and the refrigerator had been pushed back into place and left plugged in. I was grateful that Cinch sent that last technician because he explained what was going on. Otherwise, I probably would have left the refrigerator plugged in, thinking the smell would eventually go away.

The two most recent representatives I spoke with were wonderful. They were very understanding and put themselves in my shoes. We had been living without a refrigerator for two months and relying on takeout and eating out because of it. The coverage itself has been good, and the price has been fair. My biggest frustration was communication. When I called in, I wasn't told that I needed to get updates directly from the technician's company. If I couldn't get answers from the third-party contractor, I should have been able to get answers from Cinch instead of being sent back and forth. For the first month, I felt like nobody was telling me anything, and I wasn't receiving updates about what was happening with my claim.

A week ago, I was ready to give up and buy a refrigerator myself because we had already spent so much money out of pocket. My mother reminded me that we paid for the warranty for a reason and should use it. The first year with Cinch was outstanding. This refrigerator claim has been frustrating because of the delays and lack of communication, but I appreciate the representatives who have recently stepped in to help move things forward.

I have an active claim right now for my AC. They're supposed to be bringing a motor this week. With the home warranty, it does take longer to get certain things fix, which I totally understand. You're saving a lot of money. But I've been without my AC since the end of June, going back and forth with all that. If you're not paying out of pocket yourself for it, it's not gonna get done at the time that you want it to get done. It's a great service to have, especially with certain repairs. It does save you a lot of money. Just be aware that sometimes you're waiting a little longer than you want to, but it is what it is.

I don't like how the claim process works, though. I don't want to have to pay $150 before I even have a chance to talk to somebody about whether they even have these parts. I had to call Maytag or Whirlpool, who owns them now, to find out that they still made the parts for the door lock. There was nobody that I could talk to just for advice on whether I wanted to do a claim or not, whether I should just do this myself, go shop, or call a repairman myself. There was nobody that could tell me whether they did or didn't make those parts anymore, so I would know that I was looking at a new machine. That happened before with my boiler, too, and that was one I wasn't happy about.

I called the repairman myself before I called Cinch, figuring it was a simple door lock fix. They still made me go through the whole process again, even though I used the guy that they had sent before to service my refrigerator. They made me go right through the whole thing again. I paid the deductible, even though I'd already paid for that first guy to come out on his own. So, I wasn't happy with the startup process. I would have called them first if I could have gotten advice. Instead, I spent more money to get a guy who had to come back just to say that I needed a new washer because I didn't have the part anymore and they don't make the part anymore. It's ridiculous.

The technician for the washer was great and I liked him. He's been here before and knows my refrigerator. Cinch sent a quality guy. But they never should have sent the heating and boiler guy. He killed my boiler and he was not qualified to do the work. It was a simple flapper valve vent that went through the roof. It went up and vented. It started making noise and humming, and it apparently had locked up right when a serious, cold-temperature blizzard for a month started. The tech took four days to get here, and he was the second guy that Cinch recommended.

The first guy had asked if they couldn't find somebody closer because it was snowing. When this guy came, he had no clue. The very first thing he did was dry-fire my boiler up to 250 degrees, not once but twice. He didn't listen to me. I showed him and pointed to the piece that had been making the noise, and I told him that once it started humming louder, the water pump started to shake, so I turned it off. He replaced the water pump first, but it still didn't address the issue. Then he replaced the thermostat because it got too hot, so maybe it was the thermostat that was wrong. Then he got to the little piece in the back, before it actually started operating and sounding right.

The last piece that the tech replaced was the flapper valve. But when we put water back in, all of a sudden the boiler was leaking. He fired it up to 250 degrees twice. He cracked all the pipes when he fired it up dry. After that, all that Cinch could say was to take it up with his company. He's insured, so I had to go there. I didn't understand why Cinch couldn't at least help me start a claim with his insurance company or get an expert on the phone with me to listen to my tapes from when I called. Had I known that I would have had to validate everything he did, I would have videoed him while he was here.

I had told customer service that the little part in the back was what was making the noise. That's what I told him when he came. She could hear it escalating on my original phone call. They were no help at all. That's where there is a lack of effort between customer service and somebody at Cinch who actually knows the equipment that they're insuring.

The technician said his neighbor had been working on boilers for 50 years, so he was going to talk to him about what could be going on. I asked him if he thought it was leaking maybe because he had dry-fired it the first day he came, and he gave me a very sheepish shrug, like maybe. Then by Monday, he told Cinch that he had to repair all those things before he could figure out that it had cracks in the pipes, and they believed him. It took this guy a month to do that much. He kept saying things were on special order and that he had to special-order the water pump. Two weeks later, he finally replaced the first part. Meanwhile, I was buying firewood, keeping a fireplace going, and using heating fans all around. I had just put that boiler in last year.

It cost me four times more than Cinch reimbursed me to get a new boiler, because that's what it takes. I used somebody else for that. It was $8,000, and they paid too. Don’t trust that Cinch is sending the right repairman, and if he's not listening to you, videotape everything he does so you can go to his insurance company later. It’s a very sad situation. And it's why I called the repairman myself and didn't go through Cinch when my washer gave up. I figured I was going to go through their crap and have them send out somebody I didn't know. I was going to go with a guy they sent before that I liked, who told me what was going on, fixed it, and knew what he was doing. As far as requesting a specific vendor, Cinch has their own people, so that's not normally an option. But I did on this last one. I forgot that I had to call him back for the refrigerator.

The refrigerator leaked, and it was a hose in the back that took the repairman five minutes to fix. By the time I realized it was that and not maybe a boiler-related thing, it was leaking in the wall. I did a good job emptying the water out, apparently, but I thought the wall was leaking, so I had to call my regular home insurance company. My whole kitchen floor got trashed because of the little tube in the back of the refrigerator. It was a GE design flaw. They put this little water tube that feeds the ice maker, and it only leaked when it was feeding the ice maker. I don't use a lot of ice, so it was a slow leak that I didn't see.

I looked behind the refrigerator and I was ready to tear it out and see what radiator pipes needed to be fixed. Winter was cold for so long. It was below freezing, and it was the lowest temperature it's been since I moved into the house. So, it's been a nightmare year for the house. The washer was way better than I thought it was going to be, and it was definitely equivalent to what I had. But the boiler experience was the one that made me unhappy with Cinch. The thing that was lacking was an expert for the customer service person to consult with. Even if they wouldn't let me talk to somebody first and ask whether I really needed to do a claim, there was nobody that they could call. The customer service person gave me the excuse that it was Saturday night on a weekend and they had all gone home.

I was thinking about where their on-call guy was. Everything happens on the weekend and at night. It took days to get back to me, so I ended up making calls on my own because I was going to call a repairman myself. By the time I found one who knew something about boilers, I told him what the other guy had done. He said he wished he hadn't done that. He was on the other side of town, and I didn't want to make him drive in the snow. At that point, I had already started the claim process, already paid my deductible, and felt stuck with the technician Cinch had sent. My price has gone up every year. It's equivalent to other, maybe better-rated companies that the repairmen like to work with better. There are good repairmen that won't work with Cinch, and they wouldn't work with HMS either. There are other companies, and I thought I would go explore them.

I've had about four different repairs. And some of them went along fine. But the last one with the refrigerator in the garage: they replaced the compressor, and then the compressor broke down after a week. Then they sent another repairman out. He put another compressor in. It didn't work when he left. Then, it went into another 48-hour program here and there. Finally, three weeks later, they did reimburse me for my refrigerator. But it was long, drawn-out, and sort of painful.