Cinch Home Services Reviews

I would recommend Cinch Home Services. I like the value in the challenge that you face with any client that requires services that you never know what the costs will be, but at least, the deductibles are consistent. This is the second year we've had Cinch. We've used them a couple times. They're able to find contractors in our area, which we live in Hunterdon County, New Jersey. It's not a densely populated area. We're in the rural part of New Jersey, and they still are able to find contractors that service us, which is no great feat, but it can be difficult in some cases. They're able to do that, and able to communicate well. That's the reason why we kept them for another year and didn't go with another company. They have been responsive to any issues we've had.

I've had Cinch in 2013, before they became Cinch. They are a good organization to work with. They are a dedicated and loyal company that takes care of its customers. Try to sign up early when you're renewing. Be patient because they do good work, but sometimes, the human error comes in. But that's something that they fix when you bring it to their attention. Being patient is what ultimately working with these people are all about. They know their business. It would always be nice to get something new. But if they can repair it, that also helps me because my familiarity with the product is good. It makes me feel like I made a good purchase. And the fact that it can be repaired is also a good thing.

It's good to have a warranty on all of your things. We've had Cinch Home for 10 years as the warranty came with the house when we bought it and we just kept it. We've had pretty good experience with them but with our last claim, it was not great. When I came home from vacation about 8 PM at night, my air conditioning wasn't working. So I called Cinch and they told me that a dispatcher would call me the next day. I asked how soon would someone be out here and they said in a week. But it was 90 something degrees outside. I pay these people every month and I've never missed a payment. So that's not acceptable. If they have to get a third party out here, they should do that.

I'm working with Cinch right now. I put in a phone call Monday morning of this week for a garage door service to be done, and they told me that within 48 hours the vendor would call me back with an appointment. So, I checked with them this morning, and they had not made an appointment for me. I also heard from Cinch wanting to know if they had contacted me, and I said no. So, I contacted them just about an hour ago, and they've got me on a schedule now for Thursday. I had a claim before the most recent one that went well. The best one I had was the first problem I called in for was a icemaker not working on a GE refrigerator. That was really the best because they sent somebody from GE. The guy came in and checked it all out. Then he found out also the refrigerator had another problem that he couldn't fix.

Cinch was what came along when we bought the house and we continued with them. I'm not very happy that the payment amounts have increased drastically over the years and the deductibles have gone through the roof. I used to only pay a $25 deductible and it's now $150. The monthly premium is $165 a month now from $25 a month. Also, I'm in West Des Moines, Iowa and they don't have that many contractors out here, so eventually, I have to find my own. There were a couple of times when I couldn't for the longest time. Our furnace, in minus 20-degree wind chill, broke down. I called Cinch on a Wednesday and told them that my kid, wife and dogs are freezing to death. They said they would send someone over and to get space heaters in the house so I don’t freeze the pipes out.

In the past when appointments were scheduled the tech came and completed the work needed, recently we have had 1 appointment completed with a new tech but did not order all the parts needed, another tech came to install and did not have all the parts needed for our refrigerator and ordered the other part needed, they scheduled a follow up appointment and confirmed it by texts and then did not show or call, we rescheduled again a week later with customer support and again on the day of service they canceled, a new date again is set up but main fridge has been down since first of October. No contact yet from customer support or managers that have been requested

The gas company changed my meter and caused a leak. I contacted Cinch to see if it would be covered with my warranty. They said yes. I paid my $150 service fee. The company that was assigned to me canceled on me 3 times before finally coming out. When they did, they said I had to pay them $850 CASH for the "diagnostic test" but Cinch would return the funds when they submitted the work order and I submitted the receipt. I get a call from Cinch days later saying that company put in the work order that I had multiple leaks and I would have to pay $1,200 out of pocket. I argued with them that I only had one leak and the company they sent out had already taken $850 that I was supposed to get back. Cinch said I wasn't going to get that money back. I demanded to speak with a manager. Customer service put me on the calendar for a call from a manager. They didn't call. I called back multiple times trying to speak with a manager. I have emails of 5 different "appointments" that I was supposed to have with managers. I never received a call. I paid another company $1,000 to fix the issue. I submitted proof to Cinch that the company they used scammed me out of money and tried to scam me out of more money. Cinch is now ignoring me. I made a claim with my credit card and got the $150 service fee back but I am out $1,850 for a repair that was supposed to be covered by this warranty. DO NOT SIGN UP WITH THIS AWFUL COMPANY!

Cinch home service and HMS home warranty is the worst home warranty in USA. I had a heating system was not working. They charge $125 before the contractor to come to the house. After 3 visits, the contractor could not repair the unit and determined that the inside unit needs to replace because he could not repair it. He send proposal to Cinch Home warranty. The Cinch HW called me and said that I have to pay $1785 non-cover charge. I agreed immediately that I would pay this $1785. But the unit/parts have to come from the Cinch. After that I waited more than 2 months. The Cinch HW never deliver the parts to the contractor. Every time I called the Cinch, someone from Philippines or China pick up the call, who has lack of English efficiency. The representative just lough and said that the parts is back up order and it is coming from the manufacturer warehouse. But how long it will take time to come the parts to arrive? What is the ETA? No answer from the representative. The temperature is 38 degree and the Cinch home warranty never fixed the HVAC machine. I have children at home and they are suffering in the cold weather. The children can be extremely sick because of the cold weather. Basically the Cinch home warranty never fix anything. They just collect service fee $125 or $150. That’s it. I had similar situation for my cloth washer machine. I waited 3 months. The same story and the Cinch never fixed the washer machine. Everytime you called then you will have to wait more than an hour. At this time I am planning to sue this Cinch warranty and demanding to pay me $100,000 for the damage. The Cinch have to responsible because of my children sickness. They took money for one year premium but they never fix anything.

If they say the wearing of pluming valves is a pre-existing condition, then it follows that any appliance you have before the beginning of the contract can be and they may deny coverage for based on wear since the units start to wear once put on use. It follows that they would only cover new items at the beginning of the contract for my denial to be proper. I have spent more than 20 hours finding the contractors, getting them to fill out the forms Cinch required, then submitting all, then addressing their improper denial, that I could have earned more if I had just worked and gotten paid for those hours and would have been able to pay myself without all the aggravation. Do the math. Add to the time, the deductible and the monthly cost.

When we bought our house in August, the homeowner bought the policy for us. Cinch Home Services was very efficient and helpful. Submitting a claim was easy. It was a decent procedure. Everything went well.

The first year my deductible was 100 with the plan that I got. When I renewed it, it went up to 150. It wasn't that big of a deal, but that would be the only negative. The service is fine. I got a discount this year after I was with Cinch Home Services for four years. Submitting the repair ticket online was very easy. I got a text message from Cinch saying that my claim was being processed. I needed a plumber, so they contacted the plumber. Cinch told me the plumber's name and said he would reach out. He did in 24 to 48 business hours, which was quick. He was to come out the next day, but I wasn't available, so we pushed it out.

I was a new customer and paid for 2 months. Our HVAC system stopped working. I paid the $150 for Cinch to have a tech come out. He said the blowing motor needed replaced and stopped working. The tech also told me Cinch would not pay for it because there was some dirt on it even though we have had it maintained he also said that Cinch would find a way not to have to pay. This was on 10/14/26 and to this date after multiple calls to Cinch they still have not approved or denied the claim. I am so glad the weather is mild otherwise this would be a different conversation. I received 3 quotes and will have to pay $500 to fix it. So I am out $750 when I should only be out $250. I have cancelled them. The fact that they won't make a decision and seems that they will deny is just a horrible company. I have had American Home Shield and Choice. Both paid for many services in the past. Cinch is the WORST company! Don't sign up with them. I never received a receipt or anything from Cinch.

The service has been good so far. There was a short break due to a billing issue, but since '17, I just carried over insurance that the previous homeowners had active when I bought the house. When I had a plumbing issue, the guys that Cinch contracted came out. They found the blockage, believe it to be out in the yard. They snaked it the best they could. They're the ones that told me that due to blockage being outside the boundaries of the foundation, that Cinch would not cover any further plumbing issues.

My refrigerator started beeping 3 weeks ago. I filed a claim and have been waiting on their technician to fix the issue since. Today I wasted four hours waiting for their technician to show up. No recourse for priority rescheduling or deductible refund or reasonable resolution of issue. Unfortunate their contracted technicians do not respect customers' time or resolve issues in a reasonable manner. Will never recommend Cinch Home Warranty nor their contracted service providers.

I bought a new home and I transferred my Cinch Home contract to the new home. But all in all, I have them for about three years, back and forth. Before, it was HMS Warranty and I heard that HMS was good. Then HMS turned it over to Cinch. HMS was one of the biggest home warranty services then and when they switched to Cinch, I just kept that. Their customer service has been all right. I would like it if we didn't have to call the service provider ourselves, and if Cinch just arranged it for us. But usually, I submit a claim, they give us a list of people, or they just tell us to call a provider, and it usually works out okay. The claims process is pretty simple and I pay a 125 deductible. But at my other place, I had a technician who was fixing the air conditioner and that person was unprofessional.

My overall experience with Cinch is great. So far, there are no issues. I used it for the water tank, and that was about it for right now. Submitting that claim was smooth. I did it online, and it went pretty quickly. The technician was good. One of the great things with Cinch is they have the companies, they will call the company or the company will call us and they will schedule the appointments.

For the length of time we've had Cinch Home Services, they've been terrific. We're just having an issue now, whether it's new people involved and they don't know what's available for them. We've been with Cinch for years, and usually we have no problems. But this time around, when we put in a service call, they kept assigning people who don't do the work that we need to have done. So, we had to find someone on our own. And now there's all this paperwork we have to fill out so they can pre-approve it, and we have to pay for it outright, and they'll reimburse us. But we ask them, "How much do you do usual? And whatever the fee is you cover, and we just pay the deductible," which we had already done at the beginning of all of this.

We got Cinch when we bought the apartment a month ago. It was given to us by a realtor. Submitting a claim was very good. We got the dryer fixed with a crunched outlet, the vent that goes out of the dryer. The technician that came was very good.

I'm not happy with this company they denied my claim. Although this is what they claim no matter how old appliances and if its in working condition at the time of purchasing the warranty they will fix the appliance. The denied my claim. Honor your warranty. I will be complaining to the better business bureau.

I will not recommend Cinch home services to anyone. They denied one of my claims and I appealed the denial, it’s going on 2 months and the appeal department has not reached out to us yet. They are totally ignoring us. We were on the premium plan, if that’s not bad enough they make you pay your premium for a full year, despite poor service. When I first filed our claim, the agent let me put both GE appliances under 1 claim number. The appeal to my knowledge is still open on our GE RANGE, THE GE WASHER is being poorly repaired. We are on our 3rd repairman visit for the newer GE washer. It’s an horrible experience. They use subpar repair companies to come as repair technicians, they don’t speak English well. I do not want to pay for a long wait on my appeal and botched repairs. Horrible service to senior citizens, no respect for the consumer, hijacking customers into a 12 month bank draft for a supposed discount, despite making a claim that may never rule in your favor. Run the opposite way!

Cinch has supported me quite well. The pricing is affordable and I've used them for almost four years. They've always taken care of me as a customer and I’m very satisfied.

Overall, Cinch's service has been good, but I can never get ahold of anybody personally to talk to. So I've always submitted my claims online through the phone. The technicians they sent out were also good, with the exception of one I didn't particularly like. Other than that, they get the work done.

I called Cinch when I submitted a claim and it was straightforward. The reps were very friendly and fixed everything quickly. The tech was very good. Cinch was recommended by our Realtor and it wasn't very complicated to set everything up. I’ve been using them for about five years and I'd recommend them.

I submitted a claim online to Cinch for the washer and I did it over the weekend. The contractor was out that Monday, then they had to order part, so the repair took about a week. But the service wasn't bad and I didn't have any issues. Cinch did a good job from start to finish and I didn't have to wait long. They also automatically made the appointment for the contractor to come back, so I didn't have to call them. I have Cinch since end of July as the warranty came with my house when I bought it and so far, everything worked out pretty good.

Every year since I bought my house 22 years ago, I've reupped my home warranty, because you pay 600 bucks, pay a small deductible, and you get your stuff fixed. I've had all kinds of things. I've had a whole AC unit fixed. I've had water heaters, boiler pumps. Whoever the name was, I just kept reupping it. Cinch Home Services has been through four names in 22 years, but it has always been the same company. They seem to take care of things. You can quickly get a claim. You can do it online or you can call.

The first time that I used Cinch was for the washer, and then the second time, it was for my heater. I just had to place another order because of my outlet, but the contractor is due to come out today. So, services has been good. The people they send out have been good at getting the job done. Cinch is worth the money. I don't know how much the warranty is per year because it was basically gifted to me with the house, but it is definitely worth having. I'm very satisfied.

I have been with Cinch for over two years, but my experience has been very disappointing. I have requested service twice, paid the service-visit fees, and on both occasions the coverage was limited or denied.

I inherited the service from Cinch when I bought the home. The previous owner took out the warranty. Submitting a claim has been working fine. Every time I call, I have a $100 deductible. It is what it is. There's a comfort knowing that I'm covered because everything that I bought in the house is old. The only thing that I am hesitant about is the fact that they try to fix things. My furnace is quite old. My water heater is quite old. If something goes on it, a normal person would come in and go, “Look, this is how old it is. You should just replace it,” and I'm not so sure that'll happen. I'll wait and see if something goes wrong, but so far, so good. I had a toilet leaking. They replaced the seal. It's been fine since then.

I am not overly happy with the service right now. I'm working through some stuff. The HVAC is being replaced. The contractor that Cinch sent has been less than responsive. I've had to call and call and call. I've been without air conditioning for almost a month. The parts were sent. The wrong parts were ordered. We're still waiting on the parts to come in, and for him to come out and fix it. I'm not happy with the upcharge that he asked to add on, as far as the little thing where the contractor can add this and add that. He kind of overdid that. He's charging $2,850 for modifications, and $1,000 of it the warranty is covering. The 1,200 of that is for modification of ductwork. So, I'm going to play it by ear. I asked him if there was any wiggle room in that, and he told me that it's a huge job. But I don't think he's going to do $1,200 worth of ductwork.

We made the mistake of purchasing the Sears Home Warranty which is provided by Cinch Home Services. We have paid monthly premiums for over 7 years and service has been terrible. In 7 years we have used the warranty one time (hot water heater). We replaced our dishwasher, garbage disposal, microwave washer, and dryer at our own expense because reaching Cinch and actually getting a technician in our area is nearly impossible. Our most recent experience has been the absolute worst. Our air conditioner failed in July during weeks of temperatures far exceeding 100° in Oklahoma. We paid the required service fee only to be told again that a technician was NOT available. After considerable effort, found a local HVAC company willing to work with Cinch. We were initially offered $700 after requiring 3 home visits from the HVAC technician, later they increased the offer to $1,300. Our 26-year-old system was not a practical repair candidate due to its age and refrigerant issues. Our HVAC contractor was shocked by Cinch’s offer stating it wouldn’t begin to cover the necessary parts. We ultimately faced a $12,000 replacement expense. We understand warranty reimbursement limits and never expected Cinch to cover the entire replacement. We DID expect basic customer service, communication and a reasonable effort to honor the warranty we paid for over seven years. It’s now October and we still have no resolution. Not a return phone call or email since August. Seven years of premiums, weeks without air-conditioning in extreme heat and months of unanswered calls are absolutely unacceptable. I strongly recommend anyone that that is considering Sears Home Warranty or Cinch Home Services, think twice before purchasing. A warranty is worthless when a company cannot provide technicians, communicate with customers or resolve claims.

We opened a service request with Cinch in April because our air conditioning was not working properly. What followed was months of back-and-forth while my wife, our three young children, and I went through the summer without reliable AC. By the time Cinch finally approved replacing components, summer was almost over.

I've been a Cinch customer for nine months and I've used the service once. At first, I submitted my claim online but that process failed and I got refunded the payment I made. I ended up just calling and doing it more manually. From there on out, it was perfectly fine. The techs they sent out got our water softener back up and running. They were in and out in under an hour. We're still monitoring it to make sure that it's continuously running. But it does its thing overnight and the salt doesn't go down super quick. I would recommend Cinch. The $100 deductible is pretty cheap in terms of home repair and depending on the age of the house, 600 for the year is reasonable.

If I could give Cinch Home Services less than one star, I would. My refrigerator broke almost a month ago, and it still has not been repaired or replaced. This experience has been incredibly stressful and frustrating.

Cinch came with the house when I purchased it. I've had it for six months and recently, their contractor repaired a cooling system. They did a good job. I'd recommend Cinch.

Our house almost went on fire because of the washing machine. Cinch sent a technician to fix it and it was working fine until it didn't. It started sparking and the smoke filled out the whole room. Then today another technician came in, and he said that he did a stupidly crappy job and it was not up to code. So, he said he'll check to see if he can find a part to fix it. If he can, he'll submit a claim to Cinch to replace the washing machine. The first technician just jumped the wires with a piece of wire and put electrical tape over it, instead of replacing the actual switch. Then it started melting and sparking. As of right now, our experience has been pretty bad. Cinch should improve the quality of technicians they are sending out.

I've submitted a claim to Cinch twice and the process went pretty smoothly. I preferred their website over a phone call. I actually got more action through their website than I did over the phone. Each time, they had to order parts, which they had to come back a few days later after they got the parts. It took roughly four days each time to complete the job. One claim was for a blower motor on the furnace for central air, and the other one was a sump pump malfunctioning.

Cinch Home Services has been a reasonable company for us to work with. My experience with them has been mostly good. However, it can be frustrating trying to file a claim. Everything on the phone tree and online tries to force you into certain things, and sometimes they don't have the right choice there. Also, it should be easier to talk to a real person when needed. Other than that, it has been great. It's helpful to just pay regular fees along the line, and to know that you just have a copay if there's a major appliance issue.

I'm getting fair use for the service I'm paying for. I've called Cinch Home Services a couple of times over the past four years, and they did what they said they would do. They came through with the two chances to service something that failed in my house. I had a claim a month ago that seemed okay. The service provider came at the scheduled time and made the repair. Could the fee be a little less than what it was? Certainly. Other than that, it was reasonable.