Cinch Home Services Reviews
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About Cinch Home Services
Cinch Home Services is a home warranty company with over 45 years in business. It sells three plans with three different service fee options for flexible coverage and pricing. Cinch offers a 180-day workmanship guarantee and coverage for rust and corrosion damage, two perks that set it apart from other home warranty companies. Overall, Cinch can provide cost-effective solutions for appliance and home system repairs, but there have been some instances of dissatisfaction with the service provided.
- Easy to file claims
- Coverage for unknown preexisting conditions
- 180-day workmanship guarantee
- Available in most states
- Potentially long wait times for repairs or replacements
- Some claims denied
- Occasional communication issues
- Deductibles can increase over time
Cinch Home Services Reviews
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Reviewed Jan. 8, 2026
I've been protected by Cinch since 2021. I usually submit my claims through their website, and they seem to get qualified people to help with the repair. My recent claim was for a leaking toilet. The plumber replaced the wax ring twice but ended up having to replace the toilet.
Out of all the home warranty companies, I'd tell people to go with Cinch. It's convenient, and they're excellent. Even the plumber said Cinch is the best company to deal with.
Anne, Thank you for sharing your wonderful experience with Cinch Home Services. We're thrilled to hear that our website and claims submission process has been user-friendly and convenient for you. We take pride in working with superior contractors to resolve issues efficiently, and it's rewarding to know that this aligned with your expectations—in your case, replacing the leaking toilet. Your recommendation to friends and family is the highest compliment we could receive, and we appreciate it immensely. We look forward to continuing to provide top-quality service for all your home warranty needs. Sincerely, Brooklyn
Reviewed Jan. 8, 2026
This would be my second year with Cinch. They worked on my freezer and dryer, and everything is functioning well. The technicians are awesome.
Madison, Thank you for sharing your experience with Cinch Home Services. We're thrilled to hear that our customer service and excellent technicians have contributed positively to your home warranty experience. It's wonderful to know that both your freezer and dryer are functioning perfectly after our team addressed your concerns. We appreciate your trust in choosing us yet again and look forward to staying by your side as your home protection partner. Sincerely, Brooklyn
Reviewed Jan. 8, 2026
We used Cinch for a slow plumbing leak. We put in the request online, which was easy to do. A guy then called the next day and came out the day after. There was a little bit of troubleshooting involved, but he was really helpful. So far, I would recommend Cinch. It's pretty good for the amount of things they cover.
Kara, Thank you for sharing your positive experience with Cinch Home Services! We're thrilled to hear that your plumbing issue was resolved smoothly and promptly. It's wonderful to know that our service met your expectations for efficiency and that the technician provided excellent support during the process. We appreciate your recommendation to friends and family, and we look forward to maintaining your trust with reliable service and comprehensive coverage. Thank you for choosing us to support your home warranty needs. - Brooklyn
Reviewed Jan. 8, 2026
Our warranty covers everything inside the house, and we've contacted Cinch five times since buying the house, which is about once a year. Claims submission is easy, and the representatives have always been nice. All the technicians have been great, except for one who wasn't calling back, but Cinch gave us a new one to call. Overall, we haven't had any repeat problems with the claims we had.
Mikka, Thank you for sharing your experience with Cinch. It's wonderful to hear that our claim process has consistently been straightforward for you and that our representatives have been helpful and pleasant over the years. We're glad that you find the quality of our technicians' work reliable, even improving swiftly to address any responsiveness issues you experienced. We also appreciate your understanding regarding cost increases for the comprehensive coverage we provide. Recommendations like yours are invaluable, and we are eager to continue offering dependable service that meets your needs. Thank you for choosing Cinch! - Brooklyn
Reviewed Jan. 8, 2026
Someone referred Cinch Home Services to me and when I started with them originally, their fee for each service was very low. Now, it has doubled to $200. It's very high and we have to pay upfront. The overall timing for service is not good as well. Sometimes it takes a lot of time to get the schedule from the vendor who's going to come fix the problem.
Another big hurdle with Cinch is getting approval for parts. Once the technician comes out and he finds that there's a problem with a part, he gets approval from Cinch again. They have various layers to review and approve the part, and it takes a long time to get it. With my most recent claim, which is for a problem with my HVAC, I was given two weeks’ notice before the technician was going to be available. Nobody can wait that long. I had no heating for two weeks.
Khalid, Thank you for sharing your experience with us. We sincerely apologize for the extended delay you encountered before the technician serviced your HVAC issue. We understand the inconvenience of waiting, especially during urgent situations such as being without heating. While we're glad to hear the service quality met your expectations once completed, we acknowledge that the logistical aspects fell short.
The recent increase in service fees and upfront costs should align with providing you optimal service, and we're actively looking into how we can make this process smoother. Your feedback is crucial in helping us evaluate these areas for potential improvement.
We truly appreciate your patience and constructive insights. Should you need further assistance or wish to discuss your experience, please feel free to reach out. We're dedicated to continually refining our service for the better. Thank you for choosing Cinch Home Services. - Brooklyn
Reviewed Jan. 8, 2026
I’ve been with Cinch for over five years now and their customer service has been okay. The techs that they have sent have been knowledgeable and very courteous. So far, I haven't had any problems.
Wanda, Thank you for your feedback and for being a loyal customer for over five years. We're glad to hear your experience has been a positive one. If there's anything we can do to make your experience even better, we're always here to help! Sincerely, Angela
Reviewed Jan. 8, 2026
When I purchased my townhome, Cinch Home Services came with it for the first year. I had a claim during that year, and I was happy with how they handled things, so I decided to continue on with it. I've had a couple of claims since, and things went through very quickly and easily. I can submit claims online and receive almost immediate confirmation that they received it. The next day, I would receive a text asking if the contractor who's supposed to do the work had contacted me yet, and if they hadn't, to let them know and they would contact them for me.
I had two different technicians for two different events, and they were both very good at what they did. They were very professional, polite, and friendly, and we had very good communication. Overall, I've been very happy with Cinch Home Services. They are responsive and offer a good value. It's definitely been worthwhile for me, and I would recommend it.
Tammy, Thank you for sharing your experience! It's wonderful to hear how impressed you were with the efficiency of our claim process and the professionalism of our technicians. We're thrilled to provide you with service that meets your needs and surpasses your expectations. Knowing you plan to recommend us to your friends and family reaffirms our commitment to excellent service. Thank you for choosing Cinch Home Services, and we're here whenever you need us! - Brooklyn
Reviewed Jan. 8, 2026
I've been with Cinch since last March, and the claims process has been easy. My interaction with the representative was excellent. The tech who was sent out was very efficient and did a good job. He was not friendly, but he wasn't there to be friends. It was also the holiday time, which was stressful for everybody. He wanted to get the job done and get out, which I don't blame him. His quality of work was excellent.
William, Thank you for taking the time to share your experience with Cinch Home Services. We are thrilled to hear that the claims process was straightforward and that our technician efficiently completed the work, even during the busy holiday period. While we always strive for ideal service, it's pleasing to know that you were ultimately satisfied with the outcome. Your recommendation means a lot to us, and we're grateful to have you as part of the Cinch family. We look forward to continuing to support your home protection needs. - Brooklyn
Reviewed Jan. 8, 2026
I've been with Cinch Home Services for 18 years. We had some issues last year where it took about six months to get our washing machine repaired. Still, we've been very lucky. We've had a new washing machine, a new freezer, a new dishwasher, and a new AC unit over 17 years. So, we're very happy. However, the price has gone up horrendously and the online portal doesn't work. We had a problem with our oven last month, and I tried and tried, but it wouldn't accept the claim. In the end, I had to call, then the oven was repaired very quickly. We were able to cook Christmas dinner. It was great.
Alison, Thank you for taking the time to share your comprehensive experience with Cinch Home Services. We're delighted that despite some initial challenges, our customer service and efficient repairs have supported your home satisfactorily, especially during key occasions like Christmas dinner. We appreciate your patience and understanding with the online claims process and changes. Moreover, your loyalty is invaluable to us, although we recognize your concerns regarding pricing and website navigation. Rest assured, we're constantly striving to improve these areas for our valued customers. Thank you again for trusting us with your home warranty needs. We're here to assist anytime! - Brooklyn
Reviewed Jan. 8, 2026
We have a home that's new for us and we have some old equipment which need to be looked after, and the home warranty through Cinch Home Services was a good solution. Part of our deal with the home sellers was the home warranty, and they included it in the sale, then we added the extra protection. We've used it a couple of times, once with our furnace, and then there was an issue with it, and they came out again. When it comes to online things, sometimes it's hard to navigate those things, so when I set up the service request, I did part of it online, then the other part by phone. It worked out very well. All in all, we've had a good experience with Cinch, and it's worthwhile having.
Susan, Thank you for your 5-star review! We're delighted to hear your experience has been positive from the start. We aim to provide a simple, straightforward process, and it's great to know we've met our goal. We appreciate you taking the time to share your experience! Sincerely, Angela
Reviewed Jan. 8, 2026
I've had Cinch since I moved into our house 12 years ago and I have no complaints whatsoever. Having them is painless and excellent. Their claims representatives are extremely professional, they're great. But of all the times I've had people come out, I had one technician that I didn't like. He was cursing while he was doing the plumbing. It was a bad experience, but I wouldn't blame that on Cinch. I'll be renewing them again when renewal time comes.
Anthony, Thank you for the wonderful review and for being a long-time customer. We’re glad to hear that your claims experience has been seamless over the years and that our claims representatives have been professional and easy to work with. We appreciate you noting the isolated issue with a technician and are pleased it did not reflect your overall experience. Your trust and loyalty mean a great deal to us, and we’re honored that you plan to renew and would recommend our service to others. We look forward to continuing to serve you. Sincerely, Angela
Reviewed Jan. 8, 2026
I will recommend Cinch for people who want them. Filing claims was smooth and I didn't have any problems doing that. The system was pretty much electronic, so you send the request to pay your deductible, and it starts moving from there.
They replaced my microwave and it was wonderful. Someone also came and repaired the clothes dryer, but it's still not drying. I tried to reach out to them, but I'm seeing that they're still waiting for an update on the diagnosis report. They couldn't do anything. That's something else I need to look into with them. That's the only bad thing but beyond that, everything else was good.
Reviewed Jan. 8, 2026
I’ve been with Cinch since 2020. However, the price goes up every year. The worst part about it is when you call in to make a claim, they're foreigners and they're very hard to understand. My mom joined them two years ago ‘cause that's what I had and she has the same problem. She has a hard time understanding them and they have a hard time understanding you.
When I submitted a plumbing claim, they would tell me to wait 24 hours or so long and they would let me know. When I would call them, they would never answer the calls. They never answer you out of Cleveland. They called a plumber from my county and then I've asked for them ever since. I've never had any problems with them.
When my refrigerator leaked all over my floor and they were supposed to send somebody out, it took a few days to get them out here. It was the weekend. Then it was the following week and it warped my floor. I was really mad. But with my furnace claim, a couple of months ago, I didn't have any problem.
Misty, Thank you for taking the time to share your experience. We also appreciate you candidly sharing areas where your experience has been frustrating. Feedback regarding claim routing, response times, and communication is important to us, and we understand how challenging it can be when service delays or communication barriers occur. Your comments have been noted and help us identify opportunities to improve both accessibility and consistency in service delivery. We value this feedback and appreciate your continued trust despite these challenges. Thank you for the opportunity to continue supporting your home warranty needs. Sincerely, Angela
Reviewed Jan. 8, 2026
Cinch is a good and reliable company. Filing claims online is easy. It takes about a few days and it meets my expectations.
Leesyl, Thank you for sharing your experience. It’s great to know our technicians and customer service team provided prompt and reliable support. We appreciate your recommendation and look forward to continuing to earn your trust and delivering an even better experience moving forward. Sincerely, Angela
Reviewed Jan. 8, 2026
We've had Cinch for a couple of months now. Submitting a claim has been seamless. We noticed an issue and brought it to their attention. They had somebody out there within a couple of days. Within a week, they had the problem fixed. The tech did a good job. I went down and inspected his work. We're in similar fields. I critique people like that based on how I would do it. He was in and out pretty quickly. I liked him. So far, Cinch has done what we purchased. They did what they were supposed to do. I've really enjoyed them.
Thomas, Thank you for sharing your experience and for your thoughtful feedback. We’re glad to hear the claims process was seamless and that the contractor’s work met your professional standards. Providing reliable service and peace of mind is exactly what we strive for. We appreciate your trust in our services and your recommendation to friends and neighbors. We look forward to being here for you when you need us again! Sincerely, Angela
Reviewed Jan. 8, 2026
Submitting a claim with Cinch has been wonderful and seamless. I've had several claims and one of them was not typical. My experiences were good and the techs were all very courteous. The quality of work done was excellent as well.
Cheryl, Thank you for your continued trust in our services over the past several years. We’re delighted to hear that your experiences with our claims process, representatives, and service technicians have been consistently positive. Providing timely, seamless service and clear communication is very important to us, and it’s rewarding to know we’ve met those expectations. We truly appreciate your recommendation and look forward to continuing to support you whenever you need us. Sincerely, Angela
Reviewed Jan. 8, 2026
Courtney is outstanding. Her customer service goes above and beyond and I would highly recommend her. Her can do attitude makes working with your company a pleasure. Would highly recommend based on my interactions .
Helen, Thank you so much for taking the time to share your experience. We’re thrilled to hear such positive feedback about Courtney and her dedication to providing outstanding service. Her can-do attitude and commitment to going above and beyond truly reflect the level of care we strive to provide. We sincerely appreciate your recommendation and look forward to assisting you again in the future. Sincerely, Angela
Reviewed Jan. 8, 2026
I’ve been with Cinch for five months now. I submit my claims with them online and it’s been easy, fast and convenient. I submitted claims for my refrigerator, my bathtub and recently, my microwave. They took care of everything.
Joana, Thank you for sharing your positive experience with Cinch Home Services. It’s wonderful to know that both our phone and online service request setups have been straightforward and efficient for you. We’re pleased to have successfully assisted with multiple repairs such as your refrigerator, bathtub, and microwave, offering seamless service that leaves you without any complaints. We are committed to maintaining this momentum and for you to continue enjoying the ease of using our website in the future. We appreciate your kind words and look forward to serving your home warranty needs whenever needed. Sincerely, Brooklyn
Reviewed Jan. 8, 2026
I've had good times with Cinch where they've sent out help and I've had no problems, but then I've had other times when I’ve had significant delays. 80% of the time, everything's fixed and scheduled quickly. About 20% of the time, it's a delayed response, they can't find the vendor or a solution. For the most part, the reps have been reasonable and responsive. When we called them back, they were able to find the notes and track what was going on.
I've had instances where the techs came out to repair an air conditioner, and they said everything was great and working, but it wasn't. I called them back, and they said, “We can't get back to you for three weeks.” I had to call Cinch back, and they worked it out, but then another vendor had to come out. Cinch has been really good, at least with the appliances. Cinch has been reasonable for what we've had. It has been advantageously used in our home.
Paul, Thank you for sharing your detailed experience with Cinch Home Services. We’re delighted to hear that, most of the time, our service has met your expectations in providing prompt and efficient solutions to your needs. We regret any inconvenience caused by delays in response times or vendor selection, and we are continuously working to enhance these aspects of our service.
We are glad to know that your interactions with our claims representatives have been positive, and we wish to extend those experiences across all points of contact. It’s important to us that our technicians provide accurately assessed repairs, and we apologize for any instances where this was not upheld. We're committed to addressing these concerns and improving our coordination and follow-up times, such as in instances of needed follow-up visits.
Rest assured, quality service and your satisfaction are paramount, as is our commitment to providing reliable support, especially vital when dealing with older systems as part of home upkeep. Your feedback is valuable, and we thank you for highlighting the strengths and areas where we can continue to improve your experience with us.
We appreciate your choice in Cinch Home Services for your home needs and look forward to consistently delivering the favorable service you deserve. Thank you again for your input. Sincerely, Brooklyn
Reviewed Jan. 8, 2026
I had two claims with Cinch. For my water heater, it was fixed very well, professionally, and very quickly. That was a good experience. They got a better company who worked on that. The claims representatives are always good. However, the second claim is still in the process. It is for my cooktop and it has been a long time. They could not find anybody good.
They have sent three companies. The first company came and they could not do it because there was a recall. They sent another and they were not able to do it as well. People came, they checked, they went and said they would order the parts. But after ten days of waiting, I received a call from Cinch saying the contractor couldn't do it and they would send another person. I explained it's not easy for customers to accommodate for someone to come again. It was very difficult to do that.
I asked the representative if they asked the other two contractors what the reason was. It was their job to ask for the reason. It was a recall so they should tell the next person before they send them. But I don't really blame her because her job was just to dispatch. The third contractor came today and asked what was the problem, so he did not know anything. To me, if it is already the third time, I will definitely let the technician know that this is the problem.
But overall, Cinch as well as the people they send are very professional and polite.
Shaukat, Thank you for sharing your detailed feedback with us. We're pleased to know that your initial claim experience with Cinch was satisfactory, however, we're sorry to hear about the challenges you've faced with your second claim regarding the cooktop. Ensuring seamless coordination and effective communication between our claims team and service providers is critical, and it appears we fell short in this case.
Although our representatives have shown politeness, we understand the need for more empowerment and effective solutions. We'll ensure this valuable feedback helps us enhance our processes so future interactions avoid miscommunication and inefficiencies.
We certainly appreciate your patience and look forward to resolving your situation. If further assistance is needed, please let us know, as we aim to provide an address for any unresolved issues. Thank you for highlighting the areas where we can do better—we are committed to bringing these insights into our continual improvements to better meet our customers' needs. Sincerely, Brooklyn
Reviewed Jan. 8, 2026
The reps that I've talked to listen and I've never had any issue with them being challenging. I tell them what the issue is and they tell me when they can schedule someone to come out, and that happens. 99.9% of the technicians have been okay. Out of the last 20 years, I've had two major issues with Cinch that really ticked me off. One had a lot to do with disrespect and overcharging, and the other had a lot to do with my claim not being evaluated appropriately. But the rest of the time, my experience has been fine.
Lennwood, Thank you for sharing your experience of over 20 years with Cinch Home Services. We're delighted to hear that you've found our customer service attentive and claim submissions primarily smooth. We deeply value your feedback regarding the significant issues you encountered with technician conduct and claim evaluation—it certainly doesn't align with the level of service we aim to provide. Rest assured, we genuinely appreciate your candor and are committed to ensuring such instances remain outliers. Your ongoing loyalty means a lot to us, and we are here to assist whenever you need us. Thank you for your patience and trust. Sincerely, Brooklyn
Reviewed Jan. 8, 2026
The claims process was pretty easy and the technicians that Cinch sent out were very good.
Randal, Thank you for sharing your positive experience with Cinch. We're pleased to hear that the claims process was straightforward and that our technicians were professional during their visit. We strive to provide seamless and efficient services for our valued customers. Your feedback is truly appreciated! Sincerely, Brooklyn
Reviewed Jan. 8, 2026
A repair guy came was here in less than a day for a plumbing issue, but when we tried to get a service for the air conditioning in summer, it took forever. Cinch is very quick to respond but sometimes getting out here can take longer, depending on what it is. It could be anywhere from less than 24 hours to two weeks to get a tech to come out. But the technicians have been great, and the quality of the work is good. If there's something that doesn't work, they're quick to fix it.
Emily, Thank you for choosing Cinch Home Services for your home warranty needs and for sharing your positive experiences with us. We're thrilled to hear that your claims process, especially for plumbing, has been smooth and swift. We appreciate your understanding with instances such as air conditioning, and we're working tirelessly to reduce any wait times during peak seasons. Your acknowledgement of our technicians' reliable and quality work means a lot to us. Thank you for your continued trust; we look forward to being there whenever you need us. Sincerely, Brooklyn
Reviewed Jan. 8, 2026
Submitting claims with Cinch has been easy. So far, I have not had any problems.
Wilfred, We truly appreciate you taking the time to share your experience with Cinch Home Services. It's wonderful to hear that you've found our claims process straightforward and that our technicians have consistently met your expectations. Your feedback about our pricing is important to us as we strive to provide competitive services. Thank you for choosing us to protect your home, and we look forward to continuing to deliver the efficient service that you value. Sincerely, Brooklyn
Reviewed Jan. 8, 2026
The previous homeowner bought Cinch Home Services for us and I've been perfectly happy with them. When I have to claim, all I did was call and I didn't have to submit paperwork. It was easy. Their technicians were also fine and I haven't had any problems with the quality of their work.
Jennifer, Thank you for sharing your positive experience with Cinch Home Services. We are delighted to hear that your claim process was straightforward and seamless, with the claims representatives providing informative assistance. Additionally, it’s wonderful to know that our technicians delivered a satisfactory service at your home without any issues. Your recommendation is truly appreciated, and we look forward to continuous opportunities to support your home protection needs. Sincerely, Brooklyn
Reviewed Jan. 8, 2026
You have to go on Cinch’s website in order to process a claim, but it was easy. Dealing with the techs that they sent out was good and everything has been working since the repair.
Lekia, Thank you for sharing your experience with Cinch Home Services. We are delighted to hear that you found our claims process straightforward and that our representatives and technicians were helpful and professional. We're pleased our services have become a reliable choice for your home warranty needs, and we appreciate your feedback on our competitive pricing. Our team is committed to continuously improving the experience for our valued customers, including opportunities for more cost-effective solutions. Thank you for choosing us, and we look forward to serving your home protection needs in the future. Sincerely, Brooklyn.
Reviewed Jan. 8, 2026
I have a rental property and I would like to have some protection on it. I was with a different company before that I wasn't happy with, so I switched to Cinch. Recently, a microwave stopped working. I did everything online and it was so good. No hassle. I thought they'd send somebody to fix it, but they replaced it. It only took a little longer than what I expected, but my tenant was cooperative. It took almost 10 days by the time it got replaced. I strongly recommend to go with Cinch.
Meghana, Thank you for sharing your experience with Cinch Home Services. We're delighted to hear that the transition from First American Home to our services was smooth, and that submitting a claim online was straightforward for you. It's great that we were able to surprise you positively with the replacement of your microwave. We aim to handle our claims with efficiency and are pleased that the repair timeline worked out well for you and your tenant. Your recommendation means a lot to us. Thank you for choosing Cinch Home Services, and we look forward to being there for your home protection needs in the future. Sincerely, Brooklyn
Reviewed Dec. 31, 2025
I called on the 28th I was told they would be out on the 30th between 8 am to 12 . Then the contracted me saying it won't be till 1 pm to 5 pm I called at 5:30 asking when to expect them . The C/S could not tell me to expect the service person will be out. Clinch had to call the service department at 8:00 EST. Im in CST so now I have to wait not knowing if the server person will be out the next day. I paid $120. deductible
We apologize for the inconvenience you encountered with our scheduling and communication regarding your service appointment. It is important to us that we provide accurate and timely updates, and we understand this situation caused unnecessary frustration. We'd like to ensure we fully address your concerns and expedite the resolution process. The date on the review is back from December but we just received your message. If you'd still like our help, please consider sending us your account/contact information via a private message, so we can locate your account and look closely at your situation. Thank you for bringing this to our attention.
Reviewed Dec. 30, 2025
This company has horrible customer service. I called to cancel and customer service rep. Refused to let me do so.it was finally done after over 30 to 40 min call and said they don't send emails for cancelations. I recorded the call becausei didn't know if it was a scam or not. Do not use this company!!!!!!!!!!
Sherrita, We’re truly sorry to hear about your experience and the frustration it caused. Your feedback is very important to us, and we’ve shared your review with a senior membership specialist who will carefully review your concerns. Our goal is to ensure situations like this are addressed promptly and appropriately.
Thank you for bringing this to our attention—we appreciate the opportunity to make things right. Sincerely, Brooklyn
Reviewed Dec. 30, 2025
I have a Samsung refrigerator. That’s leaking water at the top seal in the back. Called Cinch. They sent out three different companies. The last company they sent out three different repairmen with no idea on how to repair this issue. Finally after a month of back and forth they denied replacing the refrigerator. The refrigerator is still leaking and causing mold on the top. Needless to say I will no longer do business with cinch. Horrible experience.
Kenny, we sincerely apologize for the inconvenience and frustration you’ve experienced regarding your refrigerator repair. It’s disappointing to hear about the challenges with multiple service appointments and the ultimate denial of your claim. Providing timely and effective repair services is fundamental to our mission, and in this case, we fell short of both your expectations and ours.
We understand how frustrating this situation has been and would appreciate the opportunity to make it right. Please share your contact information (email and phone number) with us privately so our relations team can review the matter carefully and address your concerns promptly. Sincerely, Brooklyn
Reviewed Dec. 23, 2025
Updated on 12/23/2025: This is an update to the original review I posted below this post.
We received a phone call from Cinch after the review went "live". They pointed out that they sent a check but it had never been cashed. We never received it in the mail, and this was not in line with what we were told on the phone.
There was obviously a miscommunication. The company doesn't deserve the original review that I posted. However, there is still a huge language gap here. A US-based company should be using real US-based employees who speak real English. I am still deducting points for this, but I am only upgrading them to a "3" for this reason and for how difficult they made the whole process, which seemed to be deliberately obstructive. If a company is going to offer coverage for a particular category of problem, they should contract with someone in the affected area rather than making the customer do all of the legwork.
Original Review: Zero stars. Negative stars, if that were possible...
So we got a Cinch policy when we bought a house. We paid about 800 extra to have some plumbing and other extra coverage.We ended up having a clogged plumbing line. We called Cinch and they said they didn't have anyone in network in our area. However, if we paid the 200 dollar deductible, they would be happy to let us call around and find one ourselves. We paid the deductible and found a contractor to fix the problem, after jumping through a series of Cinch-devised hoops.
We never did speak to anyone who didn't have such a heavy ** accent that we could a treally understand everything they said...
The contractor charged 300 which was the limit that Cinch would cover without more hoops to jump through, involving possibly days without the use of our water. Cinch approved the repair and stated a 100 dollar check would be approved to cover the difference between our deductible and the price of the service.
The next day, the "fix" that the contractor deliverd was no longer a fix. It required more work. We paid for that service and submitted the claim. Cinch stewed over this for some time and then denied the claim altogether. We had to pick a fight with them to even get our deductible back, which they were going to keep.
I can't say enough bad things about this company. Their warranty isn't worth the paper it is written on. Their customer service is terrible. It is automated to the point of frustration, and then when you finally do talk to someone, it will be in a language that only resembles English. Choose another company.
Reviewed Dec. 18, 2025
I am writing this review to share my recent and extremely frustrating experience with Cinch Home Warranty. I would strongly recommend that homeowners do not use this company.
Two weeks ago, my home lost heat completely. This was during winter, with outside temperatures dropping as low as 17 degrees, and I have roommates and animals in the home. I immediately contacted Cinch to file a claim.
Cinch sent a contractor (Sensorable Home Warranty) out two days later. The technician attempted a repair, but it did not fix the problem. He told me clearly that multiple components were broken and that Cinch should be able to cover them. He said I should hear back from Cinch about the next steps.
Instead, the very next day, I received a message from Cinch stating that the repair was complete, which was absolutely not true. I had no heat, and no further work had been done. Cinch apparently had no idea the repair failed, and no follow-up had been scheduled. I had to call them myself to explain that the issue was unresolved.
I made it very clear that this needed to be fixed before Sunday, because of the dangerously low temperatures. Cinch assured me they would send someone out.No one came Friday.
No one came Saturday.
No one came Sunday.
No one came Monday.
My household had to live without heat for nearly two weeks.
When I called again — understandably upset — Cinch apologized and said they would send a different, local company because the first one was “bad.” That new company finally came out the next day. The technician did a better temporary fix that partially worked, but confirmed several parts were still broken. He submitted everything immediately.
The next day, I received an email stating that none of the needed parts would be covered. All of them. The total cost would be over $350 out of pocket, on top of my service fee, higher electric bills from running alternatives, and two weeks without heat.
What makes this worse is that their own contract does not clearly state these parts are excluded, and their basic warranty language suggests they should be covered. When I asked Cinch why they refused coverage, I was told that the parts were supposedly under manufacturer warranty, and that I would have to call the manufacturer myself and deal with it on my own.
At that point, I asked a simple question:What exactly am I paying Cinch Home Warranty for?
Their response was essentially: We’re sorry for your experience, but we won’t help you.
No solution.No escalation.
No assistance coordinating the manufacturer warranty.
No reimbursement.
No concern for the fact that we were without heat in freezing weather.
Just apologies and excuses.
This experience showed me that Cinch Home Warranty does not stand behind their customers when it matters most. When you actually need coverage, they delay, miscommunicate, deny claims, and shift the responsibility back onto you.
Marcus, We’re very sorry to hear about your experience and understand how distressing it can be to be without heat during winter conditions. This is not the level of service we aim to provide, and we recognize the frustration caused by the delays, communication issues, and coverage concerns you described.
We would like the opportunity to review your claim history, service visits, and coverage determination in detail to ensure the matter was handled appropriately and to address any outstanding concerns. We’ve located your account, and a Senior Case Manager will be following up with you directly to further assist. Sincerely, Angela
Reviewed Dec. 18, 2025
The experience with Cinch was average but I was happy with it once everything was done. I called in for my furnace, and I was a little skeptical when I spoke to the person on the phone because it sounded like a call center, and they wanted $100 upfront to schedule somebody to come out. But it ended up working out just fine. It took some time because the company they used was an hour away from us, and the guy rescheduled my service to coincide with another service call up in our area a few days later. He wanted to do both in one day so he didn’t have to make two trips. But he was great. I liked him. He was very personable and he did the job very quickly. The furnace works right and it doesn't make terrible noises anymore, so he did a good job.
Reviewed Dec. 18, 2025
I had issues with my water heater. I went online, followed the steps that was provided in my warranty packet, and filed a claim. It was pretty simple. After I filed the claim, Cinch provided me with a service provider. It was the weekend so the service provider contacted me throughout the week. We scheduled an appointment and techs came out. They assessed the situation and confirmed what we figured the issue was. They went back and got Cinch a report. Cinch contacted me and gave me an update. They gave me options and I choose the ones that I needed. It was a pretty good experience.
Ramon, Thank you for sharing your experience! We’re thrilled to hear that filing your claim and coordinating with our service provider was smooth and straightforward. It’s great that the process—from assessment to resolution—was seamless and kept you informed every step of the way. We appreciate your feedback and are glad we could provide a positive experience for your water heater repair! Sincerely, Angela
Reviewed Dec. 18, 2025
I haven't had any real complaints about Cinch. I like the option of filing claims online on the app and then go from there. When I had to call in a claim, it was through a call center and that was hard to navigate.
Most recently, I called them out for an HVAC tune-up for winter, and they dispatched a local guy. He had seen that I needed some repairs, so I filed a claim and they came out and got it fixed. We had a dishwasher repair one time, and the gentleman was hard to deal with and rude to my wife. But it wasn't anything that Cinch could have done differently.
Casey, Thank you for sharing your feedback and for being a long-time Cinch customer! We’re glad to hear that filing claims through our app has been straightforward and that our technicians have provided prompt, reliable service. We sincerely apologize for the issues you experienced with our call center and the dishwasher repair technician, and we’ll work to improve these areas. It’s wonderful to know that overall, you continue to trust Cinch and would recommend our service. Sincerely, Angela
Reviewed Dec. 18, 2025
I want to sincerely thank Courtney ** from customer relations who was incredibly helpful during a very frustrating washing machine repair process. We had multiple contractor and scheduling issues, and she stepped in right away, took ownership, and resolved everything quickly and professionally. She was polite, responsive, and genuinely cared about fixing the problem. Courtney truly made all the difference.
Nazdar, Thank you for sharing your experience! We’re thrilled to hear that Courtney from our Customer Relations team was able to step in and resolve your washing machine repair so efficiently. It’s wonderful to know her professionalism, responsiveness, and care made such a positive impact during a frustrating situation. We’ll be sure to pass along your kind words—thank you for recognizing her efforts! Sincerely, Angela
Reviewed Dec. 17, 2025
We went with Cinch after talking through the different programs when closing our home. Submitting a claim was very easy. The vendor who worked with us kept us informed throughout the process. There were some delays from Cinch when it came to communicating the approval to proceed, but once that approval went through, it was phenomenal. Everything was handled through text messages and just filing the claim. We didn’t hear much from Cinch, but the vendor they chose to work with us was exceptional. I couldn’t have asked for a better vendor.
Holly, Thank you for sharing your experience! We’re glad to hear that submitting a claim was straightforward and that our vendor provided outstanding service while keeping you informed. We appreciate your feedback about communication and are happy the overall process was seamless for you. It’s wonderful to know you’re satisfied with the quality of work and our service! Sincerely, Angela
Reviewed Dec. 17, 2025
Cinch is good. I bought the house with the warranty. We thought something was wrong with the furnace, so we called it in. The lady who helped me over the phone was very pleasant and the technician who came and he did a great job.
Menia, Thank you for sharing your experience! We’re glad to hear that our customer service was helpful and that the technician provided professional service. Even when the issue turned out to be a simple battery, we’re happy the process was smooth and stress-free for you. We appreciate your feedback and are delighted to know you’re satisfied with our services! Sincerely, Angela
Reviewed Dec. 17, 2025
I’ve submitted multiple claims to Cinch. They get me signed up and connected for services all nice and quick. The contractors have all been good, except one contractor who came out for the electric range that was just okay. I have a great experience with them.
Carolyn, Thank you for sharing your experience! We’re glad to hear that submitting multiple claims has been smooth and efficient, and that our technicians have been able to provide reliable service. We appreciate your honest feedback about the electric range repair and will continue striving to improve every experience. It’s great to know that overall, you’d recommend Cinch Home Services—your trust means a lot! Sincerely, Angela
Reviewed Dec. 17, 2025
The last claim I had with Cinch was very easy and was taken care of. The contractors were excellent. The prior one was a nightmare that I almost canceled my service. They were trying to hire people that were two hours away from me. I have a history of bad experiences with them, and I have been with them since 2005. The customer service is very good now since I no longer need to speak to humans and just use their app or the website.
Rebecca, Thank you for sharing your feedback and for being a long-time customer! We’re glad to hear your recent claim was handled efficiently and that our technicians provided excellent, professional service. We appreciate your input regarding technician proximity and will take it into consideration to improve future experiences. It’s great to know that our app and website make contacting us convenient, and we hope to continue providing reliable service for many years to come. Sincerely, Angela
Reviewed Dec. 17, 2025
I just bought a new house in a condo that was built in '81. I wanted to make sure that I had my new home stuff covered. I needed a garbage disposal replacement, so I reached out to them either online or on the phone. I tried both, and they're user-friendly. Anyone that I've talked to has been really helpful. The plumbing company I used was very responsive and helpful. I have no complaints.They have good coverage and helpful customer service. We'll continue to use them.
Thank you for sharing your experience! We’re glad to hear that submitting your claim was straightforward and that both our website and phone support were user-friendly. It’s wonderful that the technician from Ikmar Plumbing was prompt, efficient, and left everything in great condition. We appreciate your kind words about our coverage and customer service, and we’re happy to continue providing peace of mind for your home. Sincerely, Angela
Reviewed Dec. 17, 2025
When I put in a service order, it gets taken care of pretty quickly. The control board went out on my heater. I put in a service order through the app and the process was simple. They asked 10 questions, and I just had to say what it was. Then they had someone come and fix it. The tech has been in the business for a while, and he was good. He fixed it in two days. He was pretty quick and it matters when it's wintertime.
Michael, Thank you for sharing your experience! We’re thrilled to hear that your heater repair was handled quickly and efficiently, especially during the cold winter months. It’s great to know that submitting a claim and getting a technician dispatched was straightforward and hassle-free. We’re also glad you’ve extended your warranty and that our service continues to give you peace of mind. Your feedback means a lot, and we appreciate you trusting us as your home warranty provider! Sincerely, Angela
Reviewed Dec. 17, 2025
When I had an issue with my heating unit, Cinch had Sears to do the work. I had a young boy coming in trying to tell me what my problem was, and I'm trying to tell him what I was experiencing. I had a couple of holes in the vents, and he was gonna write it up as I had a rodent problem and not a heat problem.
Within a week, I noticed I was having the same problem so I know he didn't solve it. And I had to call and pay another deductible for him to come back out again. After he came back out, he's still telling me what my problem was. And so, he finally took the unit apart. Then my son went out there and pointed out the problem to him, that the burners weren't catching up all the way across. The technician did fix it.
I did speak to the rep about that second time. He was a foreigner and it was hard for him to understand what I was saying. I had to argue with them to get my money back because the problem should have been resolved the first time he came out, and they finally refunded me.
I also don’t like the fact that Cinch has gone automated when submitting your claim and you have to pay before they find out what you want. But I haven't had any problem with them not fixing something, it's just the people that they send out there. If the technicians listen to you, they'll fix the problem.
Thank you for sharing your experience. We sincerely apologize for the frustration you faced with the claim process and the initial misdiagnosis. We’re glad that the issue was eventually resolved and that you were reimbursed for the unnecessary charges, but we understand that the process fell short of expectations. Your feedback about communication and the automated system is important, and we’ll use it to improve the experience for our customers. We appreciate your patience and hope future interactions are much smoother. Sincerely, Angela
Reviewed Dec. 17, 2025
I got Cinch from the seller when I purchased my new home because there are older mechanicals and utilities in the house. I didn’t want to have a large bill within the first year or two. They have been helpful so far.
I submitted two claims, one for the upstairs furnace and another for the washer. The pilot light wouldn’t relight on the furnace, and the circuit board needed to be replaced. They sent a gentleman out, but that didn’t go so well. I had to get an electrician. A different HVAC guy was able to resolve the issue.
Another thing was my basement washer leaked. The tech that came out a couple of times replaced two parts on it. I got to run another load to see if it’s still leaking. If it is, I’ll have him come back out. It’s fine if he wants to replace a bunch of parts on it. I just wonder if it’s more beneficial for Cinch to replace it with a new washer.
The escalation officer who handled my case was very responsive and professional. I was reimbursed very quickly for the electrician that I paid out of pocket. I was really happy with how simple that went. I've only had to pay $100 for a technician to come out because I didn't have to pay the premium. That was paid for by the seller. With two issues fixed for 100 bucks each, I'm pretty happy with the relatively low cost to fix my appliances.
Elliot, Thank you for sharing your experience! We’re glad to hear that our team handled your first claim professionally and that you found our customer service responsive and helpful. We appreciate your patience with the ongoing washing machine repair, and we’ll continue working to ensure the most effective solution for you. Your feedback is valuable, and we’re happy to know that overall, you’re satisfied with Cinch Home Services. Sincerely, Angela
Reviewed Dec. 17, 2025
I was researching and reviewing, and after a while, I started to see similar patterns. It was an analysis of customer service and actual use, and feedback from others that maybe have used Cinch. Our mortgage person has worked with several others, and they recommended that we look at a handful. Cinch was one that we looked at and seemed to be better in terms of the coverage.
We just purchased our home here and have been availing ourselves of their services within the first weekend. Cinch provided services for us for plumbing. Their claims process was amazing. I don't think I've ever in my life had anything as easy as that. The technicians were top shelf both in terms of being personable, professional, and cleaning up after themselves. That's one of my pet peeves, especially dealing with plumbing. I didn't want to end up with a mess on our hands.
Michael, Thank you for sharing your experience! We’re thrilled to hear that your first claim went smoothly and that our technicians provided professional, thorough, and courteous service. Plumbing issues can be stressful, so it’s wonderful to know we could make the process hassle-free and leave your home in great condition. We truly appreciate your recommendation and are glad we could deliver a positive experience right from the start! Sincerely, Angela
Reviewed Dec. 17, 2025
I got Cinch some time ago when it was still TotalProtect. I filed several claims with them. Both companies did what they were supposed to do. The response time is a little better since Cinch took over, but it seems they cut back on the coverage a little bit. I remember before if we have like-appliances, it was covered on the same deductible. Now it seems you get charged for every appliance, even if they’re the same kind of appliance. So far, I’ve not had to call back for issues, which means that the work was done right. The guys who worked on my issues were professional.
Everett, Thank you so much for sharing your detailed experience! We’re glad to hear that both our service and the professionals we send have met your expectations and completed the work efficiently. We also appreciate your feedback regarding the changes in coverage and deductibles—this helps us understand what matters most to our customers. It’s great to know that overall, you’d recommend Cinch based on our service and responsiveness. Your input means a lot, and we’ll continue working to make your experience even better! Sincerely, Angela
Reviewed Dec. 17, 2025
Months because of this person not fixing the true issue. Now we have a denial letter that they won’t no longer help us because it is not a maintenance issue. I have wasted thousands and thousands of dollars paying for this insurance that did nothing for us, to be denied to not be helped is pathetic! This is a scam! We have paid so much money for this to finally actually need the help and not be helped is disgusting!
Emily, We’re very sorry to hear about your experience and understand how frustrating and upsetting this situation has been, especially given the length of time involved and the impact on your household expenses. This is not the experience we want our customers to have. We would like the opportunity to review your claim history, service visits, and the coverage determination in detail to better understand what occurred. Please send us a private message with your full property address and the phone number associated with your account, and a member of our team will follow up with you directly to assist. Sincerely, Angela
Reviewed Dec. 9, 2025
Our real estate agent signed us up with Cinch when we first bought our house. It's a nice perk. I didn't look into any other ones because my agent is also a friend and she uses Cinch. I figured she's a good resource, so we just kept with them.
It's pretty easy to submit claims online on the website. The text response is good and usually service providers come out fairly quickly. Technicians are very nice people. However, I’m always a little weary of who's coming in because you want a reputable service provider. When you Google the name, there’s no information, so it makes you wonder where these people are coming from. But their quality of work performed is good.
Kathleen - Thank you for sharing your experience with Cinch Home Services. We are delighted to hear that the convenience of our online claim submission process has been a positive aspect for you. Your appreciation of the swift coordination of services is truly valued. However, we also realize the importance of working with carefully selected service providers. We're always striving to partner with technicians that meet our standards for quality and transparency, and we welcome your insights as we continue improving in this area. Your satisfaction and confidence in our services are our top priorities, and we are grateful for your trust. Thank you for choosing us for your home services support.
Reviewed Dec. 8, 2025
Cinch is excellent across the board. It's been a great experience. We had a couple issues and both got resolved quickly. The technicians were great and professional.
We greatly appreciate your kind words about your experience with Cinch Home Services. It's pleasing to hear that our customer service and skilled technicians provided prompt solutions to your recent issues. We're proud of the professionalism our team demonstrates and value your recommendation of our services to others. Thank you for being a valued customer, and we look forward to continuing to meet your home warranty needs. Sincerely, Cinch Customer Relations
Reviewed Dec. 8, 2025
I filed a claim for my oven door issue. The technician that Cinch Home assigned for it was horrible. All he did was take a picture of my oven door and said he’ll get another oven door and be back. It could have been faster if he just told me to take a picture over the phone and send it to him. After a week, he came back and asked for my oven manual and told me, “This is how you fix your oven.” I told him I paid $150 for him to fix my oven, not for me to fix it. He was rude He would never speak to a man the way he spoke to me.
I didn't hear from him for two weeks, so I called back and told the lady about it. The next day he finally called me, and I found out he had my oven door for two weeks. He couldn’t answer my questions. The only reason he reached out to me was because the home warranty company called him. I was stressed out because I was gonna have Thanksgiving dinner at my house with no oven. It was horrible. I would never use him again, and I give him zero stars.
So far, the oven door has been fixed and I’ve had no issues with it. My previous claims with Cinch worked out fine. Their customer service is good, except you have to wait so long for them to get you somebody.
Kimberly - Thank you for taking the time to share your experience with us. We regret that the service did not meet your expectations and apologize for the inconvenience you faced, especially during Thanksgiving preparations. This should not have been the situation, and we are sorry for any stress caused by the technician's unprofessional conduct and the delay in the service.
We are grateful for your positive remarks about our customer service team and glad they worked with you towards resolving the fixture concerns. Your feedback is invaluable, highlighting areas where we could, and should, improve. Please rest assured, we take such matters seriously and are working towards preventing similar incidents in the future.
Should you have further concerns or feedback, feel free to send us a private message so we can make sure your experiences with us going forward live up to expectations. Thank you again for expressing honesty and giving us the opportunity to better.
Reviewed Dec. 8, 2025
Trying to communicate with Cinch since they took over for HMS is like finding a needle in a haystack, you keep getting passed around. I think HMS were more on top of things and easier to communicate with. Some people come out and they do good quality work, but then there's others that I did not like the work. I just had a terrible experience with this last one with my oven that I have been trying to get resolved. They did provide me with a new one, but it's sitting on my kitchen floor. What they did not provide me with is someone to install it. The guys that delivered the stove had a miscommunication with Cinch and had the wrong phone number for me so therefore couldn't contact me when they were coming out. 'Cause I told them nobody ever scheduled a delivery with me. But the delivery people said they came out three times, and I noticed a tag on my door that said that was the last time they were coming.
So when they finally did deliver the oven, they asked where I wanted it. They didn't say anything about installing it because they were just delivering it and they didn't have any tools. But what they told Cinch was I refused installation. Why would I refuse installation? Why would I want an oven to just sit on my floor? But Cinch took their word and closed the case without verifying with me. The only resolution they gave me was sending me a $175 check in the mail.
Please note that when Cinch purchases a new appliance for a customer, the product is purchased directly from the manufacturer, and the manufacturer manages delivery and installation. In this case, once we were notified of an installation issue, we acted quickly to ensure the unit was installed and that you were appropriately compensated.
We value the feedback you’ve provided and will use it to help improve future customer experiences.
Sincerely,
Cinch Social Media Team
Reviewed Dec. 8, 2025
We’ve been with Cinch for many, many years. It’s not something we use unless something actually breaks. We haven't had to use it for many years and then just recently did. The customer service has gotten much better over time. I was never disappointed with them, but there was one issue years ago that turned out to be a miscommunication. Everything worked out well, especially this last one. They were very accommodating, had someone come out, and followed up afterward. We were pleased.
Your recommendation means so much to us, and we appreciate your confidence in Cinch. We look forward to continuing to provide you with peace of mind and reliable service whenever you need us! 💙
Reviewed Dec. 8, 2025
I bought a house and my Realtor gifted me a one year warranty with Cinch. She said she does this for any of her clients that buy an older home and my home was built in 1952. The person that helped me on the phone was so great and got the claim taken care of real fast and easy. I had two techs come out with this claim. The first one was very rude and not good. But luckily, he was not the one that finished the job, and the next guy was great, super helpful. Clinch kept me informed and I got fast service.
Kate, Thank you for sharing your experience! We’re glad our customer service team was able to assist you quickly and keep you informed throughout the process. We appreciate your feedback regarding the technicians—it helps us continue improving our service. We’re happy that the issue was ultimately resolved to your satisfaction and look forward to supporting you in the future. Sincerely, Angela
Reviewed Dec. 8, 2025
We just bought our house in February, so my wife went and had our furnace inspected before the cold weather came in. The warranty came with the house, so I said, "Let's get Cinch to send somebody out. He's gonna be a little bit less inclined to try to sell us thousands of dollars of repair and replacement.”
So, the first person came in, he looked at it, put a sensor down the register where the heat comes out, and turned it on. He told us we had a problem and to just run it on emergency mode all the time, and left. His solution was just to run the gas furnace the whole time, which is a little more expensive to run than the heat pump. Emergency mode is what they call it for some reason. And he was there all of maybe five minutes, seven at the most.
And so, I called up Cinch and I told them that I wasn’t happy with the person that came, and they said that they would get somebody else out. They have the rare quality of listening to their customers. And they actually had somebody out quickly, too. He came out, took off the panel, cleaned some parts that needed to be cleaned and ran some tests. He gave it a thorough examination. He also said that part of the problem was my thermostat, so he had to get the right one. He then came back the next day and replaced it. He's very professional, very thorough.
I was pleased that Cinch responded to my complaint in a very timely and professional manner, and I would definitely recommend them from the standpoint of how they treat their customers.
Chris, Thank you for your feedback and for sharing your experience with us. We’re glad we were able to address your concerns and provide a thorough solution that resolved your issue. Your recommendation means a lot, and we appreciate the opportunity to show our commitment to attentive and reliable service. Sincerely, Angela
Reviewed Dec. 8, 2025
Submitting a claim itself is easy. They get a technician out usually within a couple of days. The technicians who come out have been fine, and the quality of the work has been okay. There were one or two occasions a few years ago where I had to have someone come back because the issue wasn’t resolved after they left, and that’s where it gets frustrating.
When you call, you can’t talk to a person. You have to submit everything online, and you have to pay the $200 fee — not even to talk to somebody, but just make an appointment. It’s frustrating when you have a follow-up issue because you have to pay another fee just to get someone else out. It’s very bad customer service.
Catherine - Thank you for sharing your detailed experience with us regarding your last 5 years of service. We appreciate you recognizing the straightforward nature of our online claim submissions and acknowledging the proactiveness of the technicians. We understand your concerns about the initial difficulty in reaching customer representatives and your dissatisfaction with the payment structure for follow-up visits. This feedback is invaluable, and we are actively looking at how we can improve these aspects of our service to facilitate a smoother and more direct line of communication for customers.
Please be assured that we're taking steps to evaluate our process to address issues efficiently without the need for additional fees where previous solutions have not held. Your insight is crucial in helping us refine this process and ultimately allow us to better meet the needs of all our customers. Thank you for outlining your genuine experience—as it significantly contributes to our continued improvement.
Sincerely,Cinch Customer Relations Team
Reviewed Dec. 8, 2025
Communicating with Cinch has been easy. The site is pretty easy to navigate. If I ask for service today, someone will call and let me know they’ve found somebody, and whatever needs to be done usually happens within that same week.
My most recent claim was for my electric panel and a dryer outlet. They came out and fixed the socket, and they worked on the panel. The last company was supposed to come back for it and didn’t. The panel caused the socket to burn out, and there was also a switch on the panel that didn’t move over properly. The technician said he was going to have someone come look at the panel, but he also told me that he wasn’t sure if Cinch would approve it since I had just started my warranty a month ago ‘cause I just bought my house. So I don't know if he didn't put that in.
One thing that could be improved is the site when it comes to follow-up. They ask certain questions, but there’s not really a follow-up section if I need to ask something after a service. If a service isn’t completed, I should be able to say, “Hey, this needs to be completed,” or ask what happens if something doesn’t get done by the company.
Carolyn, Thank you for sharing your feedback! We’re glad to hear that you’ve found our communication straightforward and our online platform easy to navigate. We appreciate your suggestions regarding a follow-up feature in the app—this is valuable feedback as we continue to improve our customer experience.
We’re sorry to hear that your electric panel issue wasn’t fully resolved and that the return visit didn’t happen as planned. We want to make sure all claims are handled promptly, and your insights help us improve, and we’re committed to providing reliable support whenever you need it. Sincerely, Angela
Reviewed Dec. 8, 2025
Our furnace had no heat and the house that I bought two months ago had Cinch with it. My son submitted the claim for me. The guy didn't find anything wrong, but the furnace started up again. I didn’t like that we had to pay a $100 deposit because he didn't do anything but take it apart, put it together.
Our records indicate that repairs were completed and the unit was operational upon completion. If you still need assistance with a claim, please send us a private message so we can reach out to you directly and help.
We appreciate the feedback you’ve shared about your experience.
Sincerely,
Cinch Social Media Team
Reviewed Dec. 8, 2025
I’ve been with Cinch for seven or eight years. Usually, I do everything online and the technicians do a great job. I've definitely been glad that I have my coverage. It would be nicer though to have things resolved sooner. The turnaround time is generally a month, but I've gone months without things.
Lacey - We're delighted to hear you've been satisfied with the technician's performance and general service from Cinch Home Services over the past eight years. It's great to know that you've found submitting claims online convenient, and that your coverage has served you well. However, we understand the importance of timely resolutions to your claims, as needing to wait for almost a month can be challenging. We continuously work to improve our turnaround times, and your feedback is invaluable for guiding these improvements. We appreciate your patience and will strive to provide a swifter process in the future. Thank you for sharing your experience, and for being part of the Cinch family.
Reviewed Dec. 8, 2025
We had Cinch before, and we stayed with them because the premiums and the benefits were comparable. We saw no reason to change. Most of the time we contact them online, and we haven't had any problems. The contractor usually comes out in less than 24 hours, but one time it took almost a day and a half from the time they called us until they came out.
We recently had two claims put in for the garbage disposal and dishwasher. We called them, and it went very smoothly. For the garbage disposal, they called back 24 hours later because they couldn't find anybody. They said they would send us information on how to try and find somebody on our own. The company doing our dishwasher said they'd be able to do it. We need to figure out how to get that all set up. Overall, I haven't had any issues, but every once in a while, you have a little glitch like this.
Jeff - Thank you for sharing your experience with Cinch Home Services. We're pleased to hear that the transition from your previous company was seamless and that you've found value in the premium and benefits comparability. It's great to know our online tool was easy to use and generally efficient. We apologize for the inconvenience with the contractor availability for your garbage disposal and appreciate your patience as we work to resolve such situations. Your high marks for our customer service responsiveness mean a lot to us, and we’re glad our coverage and pricing have met your expectations. We value your feedback and consideration as we strive to provide timely and reliable solutions. Thank you for your continued trust in Cinch. Sincerely, Cinch Customer Relations
Reviewed Dec. 8, 2025
I bought a house in July and Cinch was what our Realtor recommended, and we got it based on what could possibly go wrong with the house. We thought the cost for the year was good. Submitting a claim wasn't that difficult. The website helps you even if you're not savvy with home work stuff. They have a lot of options to help you figure out what device you have and what the actual issue is.
The first claim we submitted was about our AC. It was making weird noises and leaking, but it was fixed quickly. The next one was our boiler which wasn't staying on. It was fixed quickly as well. The technician was the same guy both times and he was nice. The issues that I had were resolved and I haven't had any issues since. The heat has been working a lot better.
James, Thank you for sharing your experience! We’re thrilled to hear that your claims for both your AC and boiler were handled smoothly and that our contractor provided professional and efficient service. We’re also glad you found our online tools user-friendly and easy to navigate—even for those who aren’t particularly tech-savvy. Your feedback means a lot, and we’re happy to know that our services have made managing your home’s maintenance hassle-free. Sincerely, Angela
Reviewed Dec. 8, 2025
I originally purchased Home Warranty Service or Home Protect, and then they became Cinch. I’ve had the company for about 10 years. Because we have appliances that are significant, I wanted coverage in case they were to break down. Their service plan met my needs.
I had a issue with my furnace. It wasn't producing any heat. Another company wanted to charge me 2,000+ dollars to replace the control board. I contacted Cinch and they sent a service person out. They determined it was the control board and covered the whole thing, so it worked out great for me.
Cinch identified the company and I arranged a date. They came out in only a day, and the gentleman was completely professional. It took seven days to order the part, which is a little bit out of their control. I had to deal with a little bit of cold, but nothing significant. The technician walked me through everything and made sure everything was functioning properly before he left.
They did exactly what they said they would do. Other than my deductible, there was no other charges. The only mark I would put on that is the paperwork for the part itself was not provided to me. I'd like to receive that because if something else happens and I don't have them anymore, then I don't have anything. Overall, Cinch is excellent.
Maurice, Thank you for sharing your experience! We’re glad our team and the local technician were able to get your furnace running smoothly. We appreciate your understanding regarding the parts delay. For coverage details, all customers receive a welcome kit with detailed information, and your policy is always easily accessible through the MyAccount portal. We’re happy to hear that our customer service, warranty support, and pricing met your expectations, and we look forward to continuing to support you and your home. Please don’t hesitate to reach out if you have any questions about your coverage. Sincerely, Angela
Reviewed Dec. 8, 2025
The people I bought the house from got me Cinch. I’ve submitted a couple of claims to them. The first time was over the phone, while the second was online. It was pretty easy submitting the claim online. Customer service was decent. At the beginning, there was miscommunication and they had some wrong information from the previous owners. All in all, the work got done. The technicians were great. I’m satisfied with the company so far.
Jamar, Thank you so much for taking the time to share your experience! We’re glad to hear that, despite the initial hiccup, your claims were handled smoothly and that our technicians provided great service. We truly appreciate your patience and are happy to know that overall, your experience with Cinch Home Services has been positive. Your feedback means a lot to us, and we look forward to continuing to provide you with reliable support for your home. Sincerely, Angela
Reviewed Dec. 8, 2025
I’ve had both good and bad experiences with Cinch. I had the plumbing issue where they couldn't send anybody out and we wound up fixing it ourselves. I had a couple of issues with the washer, which they later replaced.
For my heater that went out two years ago, they sent people out who were totally inept. It was a bloody mess. This whole time, my heater would go on and off, and they didn’t do anything about it. I had them come out for maintenance that costs $49, and it turned out the issue was merely a timer. They fixed it the best they could, but now it doesn’t look like a brand-new heater. That was a really big problem because I had to spend over $1,000 besides what Cinch covered.
Although I had some bad experiences, I'm still with them. The price is not that much a month. They usually send somebody out who gets on the issue pretty quickly. I hope they can come through for issues I have in the future.
Reviewed Dec. 8, 2025
When the technician came out, they worked very fast and efficient However, they did have to order parts and come back. They were professional. The turnaround time for the online service was 48 hours. Overall, it was easy and simple. I would refer Cinch Home Services.
Craig, Thank you for your fantastic review! We’re thrilled to hear that our online platform made setting up service requests easy and that our team provided timely, professional service. It’s great to know the process ran smoothly even when parts were needed. We truly appreciate your recommendation and your kind words about our value, customer support, and ease of use. Thanks for choosing Cinch Home Services! Sincerely, Angela
Reviewed Dec. 8, 2025
I bought a home and got Cinch because of the deductible and amount of coverage. It's easier to call them as I can't always find what I'm looking for on the website. Most of my issues have been plumbing because the house is old. The techs were usually helpful when I need some form and helped move that along.
I would probably recommend it to a friend but let them know that the deductible is paid per instance. If my friend had been in a home for 10 years and they know what to expect, maybe it's not good a value. But it worked out for us, new homeowners of an older house. We reupped because it was a decent value for the kind of work.
Paul - Thank you for choosing Cinch for your home warranty needs and sharing your experience with us. We're delighted to hear that our coverage options and claim representatives have met your expectations, and that the technicians have provided valuable assistance with your plumbing issues. We also understand how important a smooth online experience is, and we're continually working to improve our website's user-friendliness.
Your insights, especially regarding your positive first year as a homeowner with an older property, are incredibly beneficial. We're committed to ensuring that our services continue to add value. Please don't hesitate to send us a private message if there's anything more we can do for you.
Thank you again for your feedback and your support. We look forward to serving you in the future!
Reviewed Dec. 8, 2025
My Realtor has had good experiences with Cinch in the past and got me in touch with them. They’ve been very responsive when I’ve submitted a claim and I actually had someone reach out to me. The contractor came out within a day and they were fantastic. Everything’s been fine since the repair. So it's been really good.
David, Thank you for sharing your experience! We’re delighted to hear that submitting your claim and working with our team was smooth and efficient. It’s great to know our service partner provided timely, thorough service and that everything was resolved to your satisfaction. Your recommendation means a lot to us, and we truly appreciate you choosing Cinch Home Services. We look forward to serving you again in the future! Sincerely, Angela
Reviewed Dec. 7, 2025
Cinch Home Services was recommended by my realtor when I bought my house. She was telling me about the services that they provide so I just went for it. Submitting a claim is easy. The technicians come out, diagnose the situation, test the products and make sure that I'm are thoroughly satisfied. They fixed my AC and clothes washer. Everything was on point and I'm happy with it.
I used to have another warranty with the last house that I had and I had to pretty much boggle with them. But with Cinch, after you tell the technicians what's going on, they go through their diagnostics and order your parts. They are very thorough and I'm very satisfied with the service, the recommendations, and the technicians. Everything is above board and as far as talking to them, they do what they say they'd do and you can expect great service. They deliver and are exceptional all the way around.
Thern, Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that your experience exceeded your expectations. Our team takes pride in providing efficient, thorough, and professional service, and it’s wonderful to know that our technicians made the process smooth and stress-free for you. We truly appreciate your feedback and are glad we could deliver on our promises. Thanks again for choosing Cinch Home Services! Sincerely, Angela
Reviewed Dec. 7, 2025
I am a realtor and we have a Cinch Home Warranty representative. I was impressed by what she was talking about the company and what they have to offer. When it came to getting a warranty, that's the first person I remembered. My dryer was making a funny sound. The person who came was professional. He did look into it and fixed it but had to bring in some parts. When he came the second time around, instead of the dryer, he was going to repair our washer, which worried me. But besides that, he did a good job and right now, we don't have any issues with our dryer.
Getting a claim in is easy because I'd give the rep a call. I wish we could just get it done with just a phone call instead of going to the portal and figuring out what should be done. It's not easy to keep track of the portal, the link, and the login information, and I do get several emails. Because I knew the rep from Cinch, she sent me the link and I was able to get on to it. It should be as simple as a phone call or a text to our Cinch representative. Otherwise, I'm very happy with the service. I've heard from my own clients that once taking the basic package, a lot of things are not covered. I highly recommend the premium package. Most things are covered under it.
Gayatri - It's wonderful to hear about your positive experiences with Cinch Home Services! We're pleased to know that your transition from learning about the service through Donna to filing a successful claim went smoothly. We apologize for any initial confusion with the dryer and washer mix-up, but we're glad it was resolved smoothly. It's also great that our contractors met your high standards.
We appreciate your feedback regarding the online claim process, and we'll consider your suggestion to offer additional methods like calls or texts for added convenience. Your insight into the differences between plan coverages is valuable, and we're happy you’ve been guiding your clients effectively based on their needs.
Thank you for your thoughtful review and for being an advocate for our services. Should you have more suggestions or need further assistance, please don't hesitate to reach out!
Reviewed Dec. 7, 2025
I’ve been with Cinch for over 10 years in a couple of houses, but they used to be called HMS. I had them check my system before winter started and the guy came out, was very professional and knew what he was doing. He did really well. The customer service is not that bad. You guys respond quickly. In my old home, I had some technicians that were not good. I had a couple of issues, a toilet leak and heat pump not working, that both took a couple of weeks to be resolved. But at the time, the deduction was really low and the price was not that bad, so I sucked it up. I don’t like that the cost is high now. The premium is higher than it was several years ago and the deduction is now over $200 when it used to be just $50, so I'm expecting real good service from you guys.
Joe - Thank you for being a loyal customer of Cinch Home Services for over a decade and sharing your detailed feedback with us. We're pleased to know your recent service went smoothly with a professional technician overseeing the work. However, we are sincerely sorry to hear about the previous delays with your heat pump replacement, which caused such inconvenience during peak summer temperatures. Your comfort and that of your family are incredibly important to us.
Your concerns regarding cost increases, deductible hikes, and the varied skill levels of technicians are deeply important. Providing fair pricing and reliable services is our objective, and your insight shows us where we need to improve.
While we recognize the efforts of responsive customer service must remain strong, acknowledging that not all technicians have met expectations reinforces the need for us to rigorously monitor our contractor network.
As we strive to elevate our services, please know your enduring support and valuable insights channel welcome developments at Cinch Home Services. Feel free to send us a private message should you require further assistance or have additional details to provide. We're devoted to enhancing your overall experience with us. Thank you once again.
Reviewed Dec. 7, 2025
We knew Cinch before it was Cinch. When we bought the home, part of the purchase was joining them, too. I usually go through their app to submit a claim and the user experience has been straightforward. When you're on the app and you put in what the issue is, at the time of purchase it’ll send you the company that's going to be contacting you.
The most recent claims were for the washing machine and the oven, and the same company did both. For the oven, they had to fix the starter. For the washing machine, I had to order a part for it because it wasn't draining. They came back and fixed it, and before they left, they ran a cycle, and water went out.
Since we've been using them, the service has been getting better gradually each time with each interaction. Back when they were HMS, there sometimes would be an issue of the service person not calling or trying to find out when they would come. When the person who was coming to finish up with the dryer, Cinch was not contacted by the vendor because the service tech did not tell them he was running behind. But as soon as we called, they called the vendor, the vendor called us, and the guy was here. They have very good communication. It was like dominoes. Cinch has been good, especially the last couple of years.
Thank you for the 5-star review! We’re glad to hear that our app has made submitting claims easy and that our contractors have provided clear communication and reliable service. We appreciate your feedback about your recent claims and are pleased to hear that the technicians ensured the issues were fully resolved. It’s wonderful to know that you’ve noticed improvements in our service and communication — your experience and satisfaction are very important to us. Sincerely, Angela
Reviewed Dec. 7, 2025
We bought a house and apparently, the market as it were, people don't wanna deal with contingent offers or getting it inspected first. So I got talked into, don't get an inspection. I walked around and looked at it myself, but I told my Realtor I'm a little bit uncomfortable. So, the people who were selling it bought the home warranty as part of the home sale.
It turns out it's actually worked out quite well. We noticed someone used a heat gun on the ice maker, the kind where you strip paint off thing and it melted a bunch of stuff inside. I called them up and they called somebody local. In this case, it wasn't repairable. They just replaced the whole ice maker. It was definitely worth it. We noticed problems with the dishwasher too, so we may use it again.
They have this process where you gotta go on their website and put in model numbers. That's a pain because you can't always find them. The page would not move past that unless you put those part numbers in. I ended up calling them directly and told them, “I don't know where the model numbers are at. I can tell you what the problem is.” She bypassed all that. The next time, I'm just gonna call directly. The technician can look at the model number later on. They're gonna have somebody come look at it anyway.
I would say it's worth it. For example, if you buy a dishwasher for 400 or 500 bucks and the deductible is 200, but if you had somebody come and install it, it's gonna be more than 500. So you're paying 200 bucks and somebody gets the part delivered and literally installs it. I think it's a pretty good setup for appliances. I don't know about plumbing or emergent things, because you need that stuff immediately and going through them is a slower process. But for something you can plan on needing to get replaced, it's fine. It's been worth it, so far.
Sincerely,
Cinch Social Media Team
Reviewed Dec. 6, 2025
My air conditioner was not running properly, so I had it looked at. The guy came out and adjusted something on the unit. The air conditioner then ran nonstop for three days, and when we realized it, we called Cinch. The guy who was supposed to come out never called. Cinch had to call someone else, and that person from a different company came and fixed it perfectly. Our electric bill went up over $300 because the AC ran nonstop. It was not a good experience, but we got the air conditioner fixed.
Sometimes there are things so old, like that AC, that’s not energy efficient and should be replaced instead. But because they could fix it, they won’t replace it. But the AC was running for three days. It didn’t save us money, for sure. Plus, Cinch increased their deductible. It’s probably costing us a lot more money.
Sana - Thank you for being a loyal Cinch Home Services customer for the past nine years. We truly value your feedback and appreciate you taking the time to share your experience with us. While we're thrilled to know that you find our service useful, we sincerely apologize for the inconvenience caused during the resolution of your air conditioning issue. Running continuously for three days due to improper repair must have been frustrating, and we're sorry for the additional costs this added to your electrical bill.
We're also attentive to your concerns regarding the deductible changes and our protocol of repairing versus replacing equipment. Getting the balance right is important, and we'll take your insights on equipment efficiency and long-term solutions into consideration as we continue to improve our services.
Your trust over the years is invaluable to us, and we remain committed to enhancing our processes based on your critical feedback. If you need further support or would like to continue addressing other issues, we're here to help—just send us a private message. Thank you again for your candid evaluation and dedication in what has been both hopeful and trying times.
Reviewed Dec. 6, 2025
We’ve had the service for four years. The customer service has gotten faster and more interactive. It was slow previously. Nobody would pick up the phone, and it was hard to get in contact with someone about an open ticket. Now it’s more convenient.
One thing Cinch could do better would be keeping tickets open longer. If an old issue keeps recurring, I think the ticket should stay open for at least six months. We’ve had two issues, one where the technician just wouldn’t do the job. But the technicians Cinch has sent out recently have been cool.
Alphonso - Thank you for sharing your experience with Cinch Home Services. We're pleased to hear that you've noticed improvements in the promptness and interactivity of our customer service. Your suggestion about extending the ticket opening period is spot-on as Cinch has a 6-month workmanship guarantee on covered work. This means that if the same failure occurs within 180 days, we will cover additional repairs under the original service call fee.
We value your thoughts on the service technicians and are glad that your recent experiences have been more satisfactory. Your feedback helps us continually enhance our processes to serve our customers better. Thank you once again for bringing this to our attention, and for trusting us with your home warranty needs.
Sincerely,Cinch Customer Relations
Reviewed Dec. 6, 2025
We bought a rental home, and so it's older. I believe our Realtor told us about Cinch, and we've been very happy. I called them, and the guy called me back that afternoon and scheduled it. The contractor was here within 48 hours. He was a really nice guy, very professional. The problem happened again, and we're waiting for him to come back, but they're just delightful to work with. No issues whatsoever.
Submitting claims is easy. You can either make a phone call or do it online, and I was on hold for less than five minutes, someone took care of what I needed, and got it all set up. The contractor was a real nice guy, very polite, clean, and respectful of the house. I thought he was great.
I just like the way that it's easy to get in touch with them. They responded very quickly and sent the information with the contractor. Cinch were easy to use and stood by what they said. So, that's very important. You can just make sure that nothing I have ever breaks.
Lisa, Thank you for the 5-star review! We’re delighted to hear that your experience with our service, from submitting your claim to the contractor visits, was smooth and efficient. It’s wonderful to know that our team’s responsiveness, communication, and professionalism made the process easy for you. We truly appreciate your recommendation to friends and family and are glad we could provide reliable service and peace of mind. Sincerely, Angela
Reviewed Dec. 6, 2025
Cinch was the homeowner's warranty provided through my Realtor. I filed a claim online and Cinch contacted a local representative for the job, who got in contact with me within about 48 hours to schedule an appointment. So, it’s very easy. The local rep wasn’t able to fully fix it the first time, but Cinch was able to get them back out and get it fixed with no additional charges.
Jason, Thank you for the 5-star review! We’re glad to hear that our team was able to coordinate your repair quickly and ensure the issue was fully resolved. Providing prompt and effective support is very important to us, and we appreciate you taking the time to share your experience. Sincerely, Angela
Reviewed Dec. 6, 2025
I haven’t had any issues with Cinch until the last two weeks, and I’ve been with them for 25 years. I have actually have turned other people on to them. The problem is that the plumbers they were sending to my house recently were just terrible. Cinch kept sending different people, and it felt like they started with better-quality contractors and then moved down the list to people who weren’t as good. They weren’t fixing the issue. One guy answered the phone clearly asleep. The next day, he called again, still sounding asleep, asking if we had even made an appointment because he couldn’t find his notes. I told him not to worry about coming to my house.
I eventually told Cinch I wanted to find my own plumber and just be reimbursed. Cinch has always been good about letting me get my own materials and cutting me a check. They agreed that once I get the problem fixed, I can submit my receipts and they’ll reimburse me.
Marcus - Thank you for taking the time to share your experiences with Cinch Home Services. We're glad to hear that the reimbursement process has been smooth and that you've found convenience in handling replacement materials yourself. We understand your concerns about recent experiences with plumbing services and are determined to address this by better vetting our contractors to ensure professional service across all jobs. Your endorsement to friends and family is greatly appreciated, and we’re pleased to know you generally find solace in our services. We value your feedback and look forward to serving you even better in the future. Sincerely, Cinch Customer Relations
Reviewed Dec. 3, 2025
DO NOT USE THIS COMPANY. They actively work to avoid honoring any claims, delaying responses, leaving landlords in tough situations with tenants. I used them for a couple properties, and they consistently dispute repair work due to technicalities that can't be proven or disproven, such as 'non-wear and tear damage', where in a few cases, it was the tech they sent out who did the damage. I had been with them for so many years, consistently paying their monthly fees, only to have them abandon me in tough times, when repairs are needed. I held the relationship for so, simply out of laziness and not wanting to make a change. They also delay response so if you're in an urgent situation like a need for air conditioning, you end up forced to not use their contractors, because of the extreme delay that it will cause. Offshore customer service is shockingly unprofessional with zero accountability. Think about your worst Department of Motor Vehicles experience with a rude, unmotivated agents, and that will give you a pretty clear picture of the type of service you will consistently receive from them. It is not uncommon for them to promise follow-ups and never make them. They also don't use agent IDs and often refuse to provide any means for identifying them, so even if you wanted to reference a prior conversation or commitment that was made, you can't. Hold times are sometimes more than 40 to 50 minutes, but most often more than 30 minutes.
Reviewed Dec. 3, 2025
Been paying for my home warranty for 8 months went out of town came home to both fridge and dishwasher not working. House smelled like someone died and flies everywhere so we had to take the unit outside and dispose of the bags of spoiled food and we cleaned the fridge out while awaiting cinch warranty. Two guys came out a week later after the unit destroyed all our thanksgiving groceries and the claim is being denied for both appliances for “abuse” and “misuse”. How do you misuse a dishwasher?
Reviewed Dec. 3, 2025
They are **. Their call center is in the Philippines. The corp office in FL lists their customer service number only, so there’s no way to get in touch with corp. We needed to have a water heater replaced. When I called and said I needed to file a claim, I was told they couldn’t find any available techs but someone will call me back. Nobody did. When I called back, there was no record of the first conversation. And the same answer – no techs. My only choice was to find my own and get reimbursed. When I called back the next day to get reimbursed, I was told they wouldn’t b/c there was no claim filed. I asked to speak to a manager. The manager’s name was “Princess”, no last name (they aren’t “allowed” to disclose their last name). Can’t make this stuff up. She told me it was MY responsibility to make sure the claim was filed. When I asked what else I was supposed to say in addition to “I want to file a claim”, she didn’t have an answer. We kept going in circles. She didn’t have a supervisor I could talk to (again, they “aren’t allowed” to disclose this info). At the end of the day, I got no reimbursement. Do NOT use them. They are **.
Reviewed Dec. 2, 2025
I am a disabled senior citizen who depends on others to help when needed. I have been paying monthly payments for a plumbing home service plan for over a year. I called the customer care department and was told that the pipe leak affecting connecting the inside of the house connected to the outside of the wall was not covered. I feel that this service may be worthless to the most vulnerable clients like myself ; disabled senior citizens. I feel like I was taken for my money. Please be careful when you sign up for a home warranty contract. We are living in a world filled with greed instead of service you are paying for.
You’re welcome to place a claim for any issue you’d like, but we do our best to provide guidance upfront when an issue described is unlikely to be covered—this helps avoid unnecessary costs for our members. If you’d like referrals for service partners, please send us a private message, and we’ll share a list of providers within our network who may be able to assist. Please note that since this issue falls outside of coverage, any services would be at your expense.
We hope this helps clarify the coverage outlined in your agreement. Thank you for giving us the opportunity to explain.
Sincerely,
Amanda
Reviewed Dec. 1, 2025
This has been the worst service experience I’ve ever had with any home warranty company. The process is disorganized, unprofessional, and incredibly frustrating. I would strongly caution anyone considering Cinch Home Services to look at other options. Once my range is finally fixed, I will be cancelling immediately.
Dana - We’re truly sorry for the frustration you’ve experienced and appreciate you sharing your concerns. We understand how important it is to have your range repaired promptly, and we see that a member of our team is already working on your claim. They will remain in contact with you to ensure this issue is fully resolved. Thank you for your patience as we work to make this right. - Amanda
Reviewed Nov. 27, 2025
Originally, what I liked with Cinch was, whenever I had an issue, I could reach somebody faster. I could get a human. Now, when I call in, I get the automated line. I gotta put in the ticket and go through that process. I can still get somebody, but it's harder now. But they get the job done. It's set up pretty well that, once you get your ticket in, you're gonna have somebody there in at least a day or two. You're gonna get the help you need. That's pretty much why I've stayed with Cinch and it’s been eight years that I’ve been with them.
Lynwood, Thank you for taking the time to share your experiences with Cinch Home Services. We genuinely appreciate your loyalty for the past eight years. It's excellent to hear that you've found our prompt service and swift resolutions to be reliable contributors to your satisfaction. We acknowledge the shift towards an automated ticket submission process has posed challenges in reaching our representatives quickly. Rest assured, we are continuously striving to improve all interactions and provide the convenient access to live support when needed. Thank you very much for your valuable feedback and for sharing our strengths with your friends and neighbors—your support is extremely meaningful to us. - Brooklyn
Reviewed Nov. 26, 2025
Cinch does not appear to be very professional. When we bought the property, they were the ones that we had the account with for the first year and we continued with them. Whenever we have a claim, the service has been horrible. It's hard to reach anybody and their quickness isn't there. For example, it took us two weeks get a service for the microwave. Also, I've had two claims and on the second one, the company that they said was going to come and fix the issue didn't know anything and didn't have an account with them. Other than that, the techs they sent out who replaced the microwave and fixed a leak in a refrigerator were both fine.
Rebecca, Thank you for taking the time to share your experience. We’re very sorry to hear about the communication challenges and delays you encountered. That isn’t the level of service we aim to provide, and we understand how frustrating those situations can be.
While we’re glad the contractors were able to complete the repairs, the confusion around scheduling and the difficulty in reaching us are concerns we take seriously. Your feedback helps us improve, and we appreciate you bringing it to our attention.
If you ever need assistance moving forward, our Customer Relations team is available to help at erelations@cinchhs.com. We’re here to support you throughout the remainder of your coverage. Sincerely, Angela
Reviewed Nov. 24, 2025
I had two claims with Cinch. I usually raise my case number and they allocate that job to third-party contractors. They come and they do the job. It's been very smooth. However, I paid 200 one time because there was a water leakage. Relatively, with the cost associated, it's very high. But I would still recommend Cinch. I'm planning to renew with them if I get a good offer.
Bimal, Thank you for sharing your experience with Cinch Home Services. We are pleased to hear that you have had positive interactions with our service team and that the repair processes have been smooth and efficient. It's great to know you feel confident in recommending us to your family and friends.
We value your feedback regarding pricing and understand it's an important consideration in your decision to renew your contract. Your insights are highly appreciated as we continue to enhance our offerings.
We look forward to serving your home warranty needs in the coming year and beyond. If you have any additional concerns or questions, please don't hesitate to reach out. Thank you for choosing Cinch. -Brooklyn
Reviewed Nov. 23, 2025
Cinch has been good. They take care of everything. If it wasn't fixed and they couldn't repair it, they actually replaced it. However, the deductible changed after the COVID. It went up quite a bit. First, it was 75, then it went to 100, and then it jumped to 200.
Debra, Thank you for taking the time to share your experience with Cinch Home Services. We're delighted to hear that our reliability in addressing your home appliance needs has been reassuring and exceeds your expectations. We understand your concern about the increase in fees and deductibles post-COVID. Kindly know that we always strive to keep our customers informed in advance about such changes—and we're pleased that you’ve remained satisfied with the value provided.
While our shift to automated systems reflects the technological evolution towards easier and more accessible solutions, we're committed to retaining customer support excellence. It's great to hear that you found the online tools and apps efficient and user-friendly. We look forward to continuing this standard of service and supporting your home's warranty needs. Thank you for your loyal choice of Cinch Home Services; we truly value your feedback and confidence in us! - Brooklyn
Reviewed Nov. 22, 2025
I've submitted claims both online and over the phone, and so far, my experience has been really good. My interactions with the phone reps have been easy and when the techs came, everything got fixed quickly. On a different note, I still have some pending answers on related services that I didn't know they were providing, and I haven't received an answer yet.
Maria, Thank you so much for your 5-star review! We’re thrilled to hear that your experience has been smooth and that both our online platform and representatives have been helpful throughout your claims process. We’re also glad to know our team has been responsive as you explore the additional services available to you.
If any remaining questions, please don’t hesitate to reach out — we’re always here to help. We truly appreciate your recommendation! Sincerely, Angela
Reviewed Nov. 22, 2025
Cinch’s rep, Wayne, was very good. We had a complicated situation and it was corrected. Quick Fix Appliance came out and they were also very good.
Bernice, Thank you so much for the five-star review! We’re delighted to hear that you had such a positive experience with our customer service team. It’s wonderful to know that Wayne and Wayne M. from Quick Fix Appliance were able to resolve your issue quickly and with great professionalism. We truly appreciate your kind words and your recommendation. We're always here when you need us! Sincerely, Angela
Reviewed Nov. 21, 2025
Upon doing research into other companies, Cinch Home seems to be the best provider. I got a recommendation to join them when I first purchased my home and I've stuck with them since. Filing claims with them has been easy and their reps have been great. I've had issues with a couple of their technicians, but as soon as I contact Cinch, they put me in touch with another vendor or technician and it was good thereafter.
Courtney, Thank you for your thoughtful 5-star review! We’re glad to hear that filing claims has been straightforward, our team connected you with the right technicians, and our customer service has consistently met your expectations. We truly appreciate your trust in Cinch and are grateful to have you as part of our family. Sincerely, Angela
Reviewed Nov. 21, 2025
Cinch’s website is pretty user-friendly. Even if you don't feel like talking to a real human, you can just figure things out for yourself. Also, anytime I had questions, everybody at Cinch was patient and explained everything well. The techs that they have sent have been good and professional as well.
Chelsey, We truly appreciate you placing your trust in us and are grateful to have you as part of the Cinch family. Thank you for being a valued customer! Sincerely, Angela
Reviewed Nov. 21, 2025
Also, when you call customer serviced they put you on hold and then hung-up.
This is frustrating.
Sandra - We appreciate you taking the time to share your experience and are sorry for the frustrations you've faced. Your feedback regarding the delays with repairs and the quality of service received is concerning. Our priority is to provide timely and effective solutions, and clearly, we missed the mark in your case.
Rest assured, we are taking your feedback seriously and are revisiting our contractor partnerships to ensure they meet our standards and expectations. Additionally, our customer service team will be undergoing further training to enhance your future interactions.
To address your current issues, please respond privately with your contract details so we can locate your account. They are dedicated to assisting you with an immediate resolution and to ensure that your concerns are properly handled.
Thank you for bringing these issues to our attention. Your feedback is crucial for helping us improve.
Reviewed Nov. 21, 2025
I've been with Cinch for four years and so far, I've had no problem with them. They were very helpful and when I submitted a service request, the techs came out right away. The contractors were really pleasant and nice.
Kathleen, Thank you for your wonderful 5-star review! We're so pleased to hear that your first service experience was efficient, courteous, and resolved quickly. Providing prompt, professional care is something we strive for, and we’re glad it made a positive impression. Thank you for being a valued customer! Sincerely, Angela
Reviewed Nov. 21, 2025
DO NOT USE THIS COMPANY!!!!! If I could rate them as a less than zero, I would. Had a service call in April/May of 2025. The bill still hasn't been paid. Made a service appointment and it took 3 weeks and was told "no service providers.". Now I'm being told that I was supposed to pay the service provider and submit paperwork for reimbursement. Something I wasn't told to begin with. This company is currently in breech of contract and I may have to take action on that.
Again, DO NOT USE THIS COMPANY. They will take your money and provide 0service.
Reviewed Nov. 21, 2025
I’ve used Cinch two times now and it’s been good. It was easy submitting the claims. I didn't do much. I went online and I just clicked what appliance I needed help with and they booked it within a day or two and I never had to talk to anybody. I've been very impressed with the techs as well. They’ve been great.
John, Thank you for sharing your fantastic 5-star review! We’re so pleased to hear that each of your experiences with Cinch has been positive and that activating your warranty and submitting claims has been simple and convenient. Making the online process easy is a top priority, and we’re glad it’s been working well for you.
It’s wonderful to know that the technicians who visited your home impressed you and that our service has earned your confidence. Your recommendation truly means a great deal to us.
We appreciate you choosing Cinch and look forward to continuing to support your home with reliable service. Sincerely, Angela
Reviewed Nov. 21, 2025
For my recent claim with Cinch, I had a leakage in the water heater and they replaced it. The equipment was delayed a little, but in two days, they did it.
Mathew, We really appreciate you taking the time to share your experience with us! We’re glad to hear that your water heater issue was resolved within a couple of days and that everything has been working perfectly since. We appreciate your patience with the slight delay in receiving the replacement equipment.
We’re also pleased to know that our online service process was convenient and easy to navigate. Your recommendation means a great deal to us, and we value the opportunity to continue earning that fifth star in the future. Thank you for being a valued customer! Sincerely, Angela
Reviewed Nov. 21, 2025
The young man who did our plumbing work recently, came over and he was good and knowledgeable. He found a problem and he did the best he could. He couldn't fix it and we needed to get a part. He came back and he put the part in and we were just thrilled with his work. We're very satisfied with Cinch. We've had a couple of claims over the years and every time, they were able to respond to us in a timely manner.
Philippe, We’re thrilled to hear about your positive experience with our plumber and that the repair was handled efficiently from start to finish. It’s great to know the team was able to identify the issue quickly, complete the repair, and deliver the level of service you deserve.
We truly appreciate your loyalty over the years and are grateful for your kind words about our responsiveness and dedication. Providing reliable, timely service is always our goal, and it means a lot to know we’ve earned your trust. Sincerely, Angela
Reviewed Nov. 21, 2025
Cinch Home Services has been phenomenal. Altogether, I've had them for about 25 years, 5 years on my second marriage and then 20 years during my first marriage. We had them as Total Home before and we saw the benefit in having a warranty company, so we decided to go with them and stay plugged in with the warranty. When I make a claim online, they always seem to find some service provider to take care of me. The representatives and technicians have been very pleasant. Once they get the repairs done, they're done.
Orlando, Thank you so much for your kind words and for being a loyal customer for so many years! We’re thrilled to hear that filing claims has been easy and that our team and service providers have consistently delivered great experiences. Your recommendation means a lot to us, and we look forward to continuing to provide you with reliable service for many years to come. Sincerely, Angela
Reviewed Nov. 20, 2025
Cinch Home has been so good taking care of me. I got the policy through my realtor when I bought the home nine years ago and so far, I haven't used a claim very often. But it's comforting to know that I have something in the event that something should go wrong. If I need someone, I can call them and I know that my problem will be addressed as soon as it can. They have been very fair and I'm very happy with them. Every single one of the contractors they have sent my way have been first-rate and I have no complaints. I tell people that whenever they're going to buy a new place and they're looking for a homeowner's warranty, they should look into Cinch. I've also referred them several times.
Rose, Your review brings us immense joy! Your commendation of our top-notch contractors and reliable customer service is truly heartening. It's wonderful to know we'll continue to deliver a comforting sense of security with every issue being addressed swiftly and professionally. We appreciate your referrals to friends and neighbors, and we're thrilled to hear that you've been so satisfied you're eager to spread the word. Thank you for being so actively supportive of Cinch Home Services and for making such an essential contribution with your positive feedback. We aim to keep impressing with exceptional service and make your experience even better in the future. - Brooklyn
Reviewed Nov. 20, 2025
When I bought my home, I ended up getting a home warranty, and then the company transferred over to Cinch. In my closing, this is one of the recommendations. They have some extra money and this is what they bought for a home insurance. From what I had to deal with, Cinch's customer service has been good. The techs have been very professional too. I have no complaints.
Shalewa, Thank you for sharing your experience. Providing professional and reliable service is what we strive for every day, and it’s great to know we delivered that for you. We appreciate your feedback and trust in our services. Sincerely, Angela
Reviewed Nov. 19, 2025
BUYER BEWARE! With the EXCEPTION of ENROLLMENT (NOT SURPRISING YOU GET THE BEST CUSTOMER SERVICE & CAN EASILY CONNECT with a live person when signing up for the service to pay each month.) THIS HAS BEEN A TERRIBLE EXPERIENCE ALL AROUND! I placed a service request for my furnace. The provider came out on 11/17. I explained that the issue with the heat is that it would heat, then blow cold, and although it would shut off at the thermostat, it would still blow at the furnace. When the technician came out, he confirmed my issue is likely the high limit switch, which could be due to various issues (e.g., faulty switch, blower motor, failing control board, etc).
He also identified a separate, flue pipe issue & stated it was unlikely the cause of the heating failure but could be a CO2 issue because it was not securely attached at the top of the furnace and he could not leave that as it was. When he called Cinch, I heard him mention the problems I specifically identified. When he returned inside, he stated that they would not cover the flue, which was fine but I asked him what about the main issue. The technician stated that guy he spoke and Cinch said that he spoke with another Heating and Air person and they said the flue could be the issue.
Before we finished our conversation, my phone rang from HMS Etal, and it was Greg (Supervisor, Marlin provided his name. when I provided the time of the call) from Cinch’s quality control and he wanted to explain that they did not cover anything outside of the unit. So, since the technician had already said that the flue was likely not the reason for the heat not blowing consistently warm and the furnace not shutting off, and the flue was more of a CO2 issue, I asked Greg once the flue was fixed if that did not fix the issue, then what?
Greg stated that they would check inside the system to see what was causing the problem and anything inside the system would be covered. So, I said “okay,” and based on that, I paid the technician to properly secure the Flue on the furnace. And just as the technician originally said that did not fix the problem! So, the technician said he would call Cinch back to let them know the problem was not fixed and they need to check the motor, board, etc. and the technician said he would let me know what Cinch says in terms of what would be covered and reschedule when he could come back out.
The technician reached out today, 11/18, and said that Cinch said I would need to submit another service request. I said why, since the problem is the same. But he said they did not give a reason. So, I started down the rabbit hole of trying to figure out the status, and why I would need another service request. Online it just said closed with no explanation, and even the area that says click for more details, states nothing, just that the ticket is closed (see attached). So, I had to use the enrollment number to speak to a live person because all the numbers online lead to an automated prompt system, which does not include an appropriate option to speak to someone about this problem. Enrollment finally transfers me to Claims support and I speak with Cherry. Cherry reviews everything, and says the technician did not say that the issue was the Heat blowing cold.
The technician said the issue was the flue which was not covered. I told her, I was there when the technician spoke to Cinch and I heard him explain the issue I shared. She then read what was in the system. After going round and round, it was clarified that the technician is not the one that enters the information in the system. RED FLAG #1, so whoever placed the information in the system did not provide the issue as noted by the customer, nor can the customer indicate the issue in the online portal.
RED FLAG #2. Cherry placed me on hold to consult with her team. When she came back, she said because the initial issue was never noted as cold air blowing and the system not shotting off at the furnace, there was nothing she could do but assist with creating another service request which mean me paying another $120.
So, I asked for the call to be escalated to someone that could help, and she transferred me to her supervisor, Marlin. Marlin then read me the full report, and I clarified with him again, where the report came from as it was not the technician who entered the information he was reading, and he confirmed, as I told him none of what is in the report was told to be on yesterday. Marlin initially apologized that the “technician” did not give me correct information, and I corrected him and explained it was the person from Cinch, Greg, that told me if the flue did not work, they would look at the system to determine if it was something internal, and if internal that would be covered. Blaming the technician.
RED FLAG #3! The person from Cinch NEVER said the issue with the furnace would not be covered and denied because of modification to the system, and foam used to seal the flue in the ceiling. This was never discussed. Marlin now reading this information WAS THE FIRST TIME I AM HEARING THIS. Greg from Cinch only told me that Cinch could not cover the flu, and never said everything would be denied due to modification, so I told Marlin to listen to the recording, as I was never told what he was explaining to me about the denial, and in fact had never received a denial explanation.
The email said you can get details online. So, I went to my online account, and none of what he was stating was in the details, there was nothing about a denial (see attached for what is online). Then Marlin said, “I see in the system a denial notice was sent to your email,” so I asked him when was it sent. He said today at 2:11 pm (see attached). WOW any irony that I’m receiving the notice while we are on the phone.
RED FLAG #4 LACK OF ACCURATE OR TIMELY COMMUNICATION, including a retroactive, fabricated justification. In addition, when the technician calls back to see next steps since the flue did not fix the original issue I called for, why tell the technician to inform I would need to file a new service request, if service with the furnace will be denied? So, Greg from Cinch never tells me work on the furnace would be denied, only that the flue is not covered, and the technician would check if there is an internal issue and, if so, that would be covered, now I hear the denial is because of modifications to the system and foam on my roof, yet, the technician would be told to inform me that I would need to file another service request and pay anoth$120. IS THERE ANYTHING UNETHICAL ABOUT THIS SCENARIO!
RED FLAG #5! Then to add insult, I have been paying for service since July, and with this fiasco, decided to cancel the service. Guess what? They charged me $7.48 to cancel….just WOW!!! Red flag after red flag….If I could give zero stars I would.… THIS is NOT the warranty service you want, UNLESS YOU WANT TO ENTERTAIN DECEPTIVE, UNETHICAL BUSINESS PRACTICES, with NO ACCOUNTABILITY that will SCAPEGOAT the service provider!
Nicole, Thank you for sharing this experience with us. We understand how inconvenient and stressful it can be when your heating system isn’t working properly, especially when communication and clarity fall short. Please know that we are committed to thoroughly reviewing your case, including the service details, communication records, and any decisions made, to ensure we fully understand what happened and address any gaps.
Please be assured that we want all our customers to receive the full benefit of their protection plan, and our team will follow up with you directly to discuss this further once our review is complete. Respectfully, Angela
Reviewed Nov. 18, 2025
It took 12 visits by 4 different companies to fix our dryer. We also had some very poor service by electricians and plumbers who were unqualified and actually caused more damage to our house. It may not be the case in other parts of the country, but in West Florida, Cinch (aka Sears Home Warranty) seems to contract mainly with substandard tradesmen.
Reviewed Nov. 15, 2025
I would like to report Cinch Home Warranty company for their incompetence regarding the installation of our heater. On December 12, 2022 our heater stop working; so we contacted our Warranty company Cinch and filed a claim to have it fixed. They informed us that an electrician would come to inspect the heater on Wednesday December 14th. When the technician showed up and inspected the heater they informed us that we needed a new motor or we could get a new heater. So, we notified the Warranty company and informed them that we need a whole new heating unit. Cinch informed us that they would put the order in for a new unit. Then, they would notify us once received. This is when a number of neglient and irresponsible errors took place. At this time the temperature dropped down to 20's and 30's. It was extremely cold in the house and my husband and I are both seniors with health problems. A few days passed and my husband and I waited patiently for them to contact us on when they received the new unit. After a week of waiting for a call, we contacted Cinch and asked if they knew would we receive a heater before Christmas. They then stated that they had the new unit and tried contacting the HVAC company but, received no respons so they just returned the heating unit; but never notified us of this. Now its the end of December 2022 and we haven't received any call from Warranty company. So, we had to again co tact them and was told they were working in it. For the next five freezing weeks we waited, not receiving callbacks. Then January 16, 2023 we were notified that a HVAC technician would come out on January 18th at 11am to install our new unit. We would like this company to go on record for the worst service and incompetence ee have ever received in our 22 years in our home. We pay bills on time each month and expect to receive excellent service but this company has shown us that they are incompetent and irresponsible.
Reviewed Nov. 15, 2025
The WORST experience ever. They wouldn’t even pay for a hot water heater….LOL, much less the garage door opener that broke!! We followed all of their instructions and NEVER got paid back. Finally I just canceled the warranty. The company is a hack!
Cheri, We’re truly sorry to hear about your experience and appreciate you sharing your concerns. This is not the level of service we strive to provide. To ensure we address this properly, we will have a Resolution Specialist reach out to you directly to discuss your situation and work toward a solution.
Thank you for giving us the opportunity to make this right. - Brooklyn
Reviewed Nov. 7, 2025
I have had Sears/ Cinch for almost 20 years. My AC went down after 2 months it has not been repaired or replaced as of today. They put in a faulty compressor and now they want me to pay $1100 dollars to have it replaced.
Curtis, We sincerely apologize for the difficulties you’ve experienced with your AC repair. Our team will review this further to ensure you are receiving the full benefit of your home warranty plan and follow up with you directly to further address your concerns. Sincerely, Angela
Reviewed Nov. 7, 2025
Service response is awful - EVERY SINGLE TIME. Yes, repair people have been to my home several times in the past few years to repair the exact same item - a Kenmore Washer. It took over 5 weeks in January to fix and then it broke again a few weeks ago. After paying another $100 fee and waiting over a week for a service rep to come to the house, he reported that the wrong parts were sent and complained, "They always do that to me." I asked if he had the part on the truck and he said, "No, they won't let us keep extra parts on our trucks." I waited another week for the part to arrive and then for the rep to return. He said it was fixed and when we went to use it a few days later, the sound was so loud and concerning, that we recorded it. At least the washer spun the clothes that time. On the very next was wash, the spin cycle was, once again, absent. The rep was scheduled to arrive today to repair, but I just got a text that said, no one will be able to make it. So now, I must wait 11 more days for someone to come to the house. In the meantime, I will go to the laundry mat. BUT HERE'S THE WORST PROBLEM - YOU CANNOT SPEAK WITH ANYONE WHO HAS ANY LOCAL AUTHORITY. BTW, no one even cared about reimbursing us the $60+ we spent in January at the laundry mat when we went 6 weeks without a washer and I doubt anyone will reimburse us for those fees this time. But, they are sure to collect their $100 before you can even schedule a repair. The repair person in January said that even though my policy says it will pay for a replacement machine, he said that will never, ever happen. They will just keep sending a repair person. CEO Sharena Ali should be embarrassed by her company's workmanship. I suspect, however, that she does not know what customers actually experience. What exactly is the point of paying money every month for this coverage?
We sincerely apologize for the repeated service challenges you’ve experienced with your washer and understand how frustrating this situation has been. The delays, incorrect parts, and communication issues you described are not the level of service we strive to deliver.
We appreciate you taking the time to share these details, as they help us identify areas for improvement with both our repair network and parts coordination process. We’d like the opportunity to review your service request further to see how we can help get this resolved as quickly as possible and address your concerns.
Please send a private message with your full property address and the phone number associated with your account. Our team will follow up personally to discuss this further.
Sincerely,Angela, Customer Relations Team
Reviewed Nov. 6, 2025
Our experience with Cinch has been terrific. I've never had any issues about getting a payment. We've gone through air conditioning units, hot water heaters, garbage disposals, all of those things that happen in the house and they were right on the spot. Also, if I would recommend a service operator and they would accept that service operator, they never turned anybody down. Because for the heating replacements, I have people I like to use and they allowed it as long as they would sign on to their program. It was absolutely amazing. And the cost to me was nominal compared to the overall cost of replacing air conditioning units. I also added sewer and electrical. Cinch is huge and they can spread the cost. But it's always less than what the utilities wanna charge for the same amount per month.
I had a claim one time for the refrigerator repair and they took care of it right away. I also had a claim for the gas stove and the gentleman just charged us. He didn't charge us for a repair. He just said, "This is an easy fix-up. We'll take care of it real quickly. I'll charge you for the service call.”
I tell everybody I can tell to get a home warranty. If they don't want Cinch, then I would certainly recommend they still do it, especially for the new homeowners. I had, at one time, three different homes. One was a beach unit, a condo, and the home I had in Carolina. I have now one home, my retirement home and we love it. I wouldn't go uncovered, especially with the prices these days.
Bill, Thank you for sharing your experience with Cinch Home Services. It's wonderful to hear that after 15 years, you've had a terrific service experience with us. We are thrilled to know that our services have remained prompt and effective across various significant repairs and that we could accommodate your preferred service operators. Additionally, we appreciate your insights on the value of having a home warranty, aligning with your suggestion for new homeowners. It effectively highlights the peace of mind such coverage offers, which certainly motivates us. Thank you for recommending us and for choosing to trust Cinch Home Services with such personal and critical needs over the years. We look forward to maintaining the high standard of service you expect across all your properties—and thank you once again for rating us a five-star experience! - Brooklyn
Reviewed Nov. 6, 2025
This will be the second year I'm with Cinch Home Services, and while the technicians are good, I'm not crazy about the claims process. However, this time, it went good. I had them for a heating problem and it went well. I'm very pleased with it. The person came out the same day. I'm satisfied with Cinch, but I'd also like a verbal discussion with somebody on an issue.
Gerald, Thank you for sharing your experience with Cinch Home Services. We're delighted to hear that you had a smooth experience and that our technicians impressed you with their promptness and professionalism. We appreciate your feedback regarding the preference for more direct forms of communication during the claim process. Your satisfaction is important to us and we appreciate you choosing Cinch for nearly two years. We are committed to continuing to enhance our services so you can enjoy continued positive experiences. Thank you for being a valued customer! - Brooklyn
Reviewed Nov. 5, 2025
Ou recent claim with Cinch went fine. There was a big hiccup in the scheduling. After days of delay, they finally got here a little bit after 9:00 at an evening to fix it. My air conditioner wasn't working, and as it turned out, it was a blown condenser. The tech who came out was great as well.
Kimberly, Thank you for sharing your experience with us. I'm pleased to hear that the technician who visited your home provided excellent service. We sincerely apologize for the frustrations you faced with the scheduling process. Delays aren't what we want for our customers, and your feedback is invaluable in helping us improve. We're dedicated to enhancing our scheduling departments while reducing wait times to ensure you receive the timely assistance deserved. Again, thank you for bringing this to our attention, and we hope to demonstrate an improved experience in future visits. - Brooklyn
Reviewed Nov. 5, 2025
My AC unit went down and I put in a claim with Cinch. They had a company come out to our home and the gentleman told me that he was going to be unable to fix my unit because the temperature outside was more or less the same temperature as inside the home. I told him that didn't make sense to me because it may be 70 degrees out that day, but it was also 70 degrees in the house since the AC unit wasn't working. If I wanted it to be 68 degrees, I couldn't do that because the AC was out. But he said was not going to be able to help me. He also said he'd order some pieces, but he didn't think that the pieces he'd be ordering would be able to get my AC fixed.
So, I went back to Cinch and I told them I was upset with the person they sent to my home. They told me that their notes were not up to date, that I would have to call back. So a few days later, I called back and they told me that they were going to send the same gentleman out to my home. But I told them that I didn't really want that gentleman in my home because he didn't seem like he was trying to fix my AC. I then asked if we could go with a different company but they said that he asked for the pieces to get sent directly to him instead of the pieces getting sent directly to me. So, we had to follow through with him fixing my AC unit. So, as upset as I was, I went with it.
The day that the gentleman was supposed to come back to my home, the gentleman called and said that he was supposed to arrive at 2:00 and it was already 1:45. He said he was still at another job and it'd be another 40 minutes. He also said he was 40 minutes out away from us, so he was not sure what time he'd arrive. He then said we needed to cancel the appointment that day and he'd reschedule us. But my husband took off work to be there. He said he'd be there for the rest of the evening and we'd rather not cancel our appointment. We really wanted our air conditioner fixed. 4:55 comes around and the gentleman called again telling mu husband that he was going to reschedule us because he was not going to make it to our home that day.
The following day, I called Cinch again and told them that we've waited two weeks for that appointment. It was almost a month at that time period and he didn't reschedule us because we got an automated message saying we were going to get scheduled for October 30th. It was only October 10th at the time and I have all the text messages and the reports. We had to wait for another two to three weeks. So, for over a month, I really was not happy with Cinch. I kept calling them and I was going to cancel my entire plan. They had me speak to a supervisor when I wanted to cancel and the supervisor explained that they would give me another person. They did and the other provider fixed my AC. But we ended up spending another 2,500.
But now, I have to call Cinch because it seems like they dropped me. The bank told me that my monthly payments are not getting processed. Also, they don't send you all of the guidelines to their company. So, somewhere in their fine print says something about the copay for the third person who actually fixed the AC unit. But my husband and I never received it.
We understand how critical it is to have timely and effective service—especially when dealing with something as essential as air conditioning. It’s disappointing to hear that it took a cancellation threat to prompt a resolution, and we sincerely apologize for the stress this caused.
We’re glad to know your AC is now working, but we’re concerned about the issue you mentioned regarding your service and payment processing. Our records show that your account is currently active. If you have further questions about this you can rec us at (800) 432-2033.
Thank you again for your honest review. We’re committed to improving and hope to earn back your trust.
Reviewed Nov. 5, 2025
I put Cinch Home Services on about seven or eight years ago when I bought my house and I was not pleased with the first reps I encountered, but I was lucky I got a hold of Wayne who's been there a long time. He's very much of a consumer advocate, and ever since I made contact with him, he's been great to work with. I like to talk to people when I have an issue because I can't explain everything on the website and I go directly to this individual that I know will help me. I call Wayne by phone when I have a problem. He looks and says, “This is right. This is fair,” and then we work it through between him and my request for the tech that I got. On the heating and air systems, I've been pleased, so to me, it's all about getting the right people.
If people use a warranty company, they're always gonna try to do the least possible. If people go directly to an HVAC company, which I have an annual inspection contract with, they always wanna sell people the Cadillac whether they need it or not, so people have to figure out in between that what's right. I get the game, so I just try to deal with it. We had to replace the outside part of our first unit a year ago or so, and Carl, the HVAC guy, kept trying and trying. He said, “I'm just telling you this is an old unit.” It was old and finally, Cinch had to come back and replace it.
I always think everything's overpriced, but if people are willing to work with the process, having a home warranty does help. If I decide I wanna buy a better piece of equipment than what Cinch is offering to put in, then I just get a payout from them. I was able to do that on one product, so that's worked out fine. Cinch works for me now that I know Wayne and I know I'll renew the home warranty again based on my ability to deal with him.
David, Thank you for sharing your experience with us. We're thrilled to know that, with Wayne as your consumer advocate, your interactions with us have become positive and productive. We appreciate your tenacity in navigating through our services alongside his efforts. Your choice to engage actively by coordinating via phone on service issues and navigating those tough choices aligns perfectly with the level of responsiveness we aim to provide. We're glad to have maintained your confidence and satisfaction over your years with us. Thank you for your ongoing trust in our services, and our warm regards to a professional submission manner. Sincerely, Brooklyn
Reviewed Nov. 5, 2025
I thought Cinch would be good protection for us and it turned out to be a good decision. My microwave went out and I got a whole new oven. I was surprised, ‘cause it was a combination microwave oven. So far, they've been reliable. I would recommend Cinch.
Thanks for being part of the Cinch family!
Reviewed Nov. 5, 2025
I’m in my second year with Cinch and their service has been excellent. However, when I had a maintenance request for a broken glass top on my stove, which was a new stove, I paid the $150 deductible and the tech came out. Then it was over a week before I was officially denied repair as it was not a covered service. But that was the only thing that was a negative taste in my experience, so far.
Dianne, Thank you so much for sharing your experience over the past two years with Cinch Home Service. We are delighted to hear that our customer service and support have been excellent for you. We apologize for the inconvenience you encountered with your stove top repair and the delay in clarity over warranty coverage. Such feedback is invaluable as we strive for improvement and clarity in our service terms. We sincerely hope any future interactions are smooth and meet your expectations. We appreciate your understanding and continued trust in our services. Your feedback makes us better. Thank you for being with Cinch Home Services! - Brooklyn
Reviewed Nov. 5, 2025
When we submit claims with Cinch, we make a telephone call. They set me up a contractor, and within a few days, someone usually comes out to deal with stuff. Sometimes not as quick as you'd like, but we’ve had good experiences so far. Everybody's been friendly enough to get the job done, specifically the guy who came out to deal with my air conditioning. He was friendly, and local. He was knowledgeable and went out of his way, because he came in the evening time. The unit had come back a couple times. He tried to band aid it to keep it running, and the capacitors worked until they didn't work. Then he ended up having to replace the motor. It’s all good now.
Jason, Thank you for sharing your positive experience with Cinch Home Services. We're thrilled to hear that navigating the claims process, even with the wait times, was smoothly handled and efficient for you. We appreciated your feedback about our technicians and service representatives, and we're glad to know they were able to accommodate your preferences and address your concerns appropriately. It’s always rewarding to hear our efforts to provide reliable service are appreciated. If there's anything specific we can assist you with in the future, feel free to let us know. Sincerely, Brooklyn
Reviewed Nov. 5, 2025
My heating in oil was broken. Unfortunately, it's not covered with Cinch. I had to pay the whole thing. But it was pretty easy to submit a claim. It was quick.
Terence, Thank you for sharing your experience with us. We truly appreciate your feedback and are glad to hear that you've found our claim submission process to be straightforward and efficient.
We understand your disappointment regarding the coverage of your oil heating system, and we’re sorry for the inconvenience this has caused. We look forward to speaking with you directly to work toward a resolution for your boiler claim and ensure your concerns are addressed.
Thank you again for being a valued customer. - Brooklyn
Reviewed Nov. 5, 2025
Cinch Home Services was recommended to me, and I've also heard about them before. I had a different home warranty provider and it was bad, so I switched with Cinch. There are certain things that they said are not covered and I don't remember paying as much money out of pocket from the one that I had, but so far, my experience has been good. When it comes to the services, the ones that they're contracted with have a very quick turnaround. With the other company on my first house, it would take months to have somebody pick up the job. With Cinch, this was the second issue that I had to file, and they got into it and fixed right away. I didn't have to even call them and ask for an update. They were the ones that were giving us an update where the case was at.
Kristine, Thank you for sharing your positive experience with us. We're delighted to hear that you have found our contractors efficient and our communication proactive. It's wonderful to know that we could address your issues promptly compared to your previous experiences. We acknowledge your feedback about certain coverage items; rest assured, we are always working towards providing better value. Your insights are invaluable, and we appreciate your vote of confidence. Thank you for choosing Cinch Home Services. - Brooklyn
Reviewed Nov. 5, 2025
When I submitted a claim online with Cinch for my heating, it was weird. Something happened strange this time. When I put it in on a Monday, it pushed the date out a week to the following Tuesday. I've never been put out a whole week. They can normally find somebody to be out here within 48 hours. That was when I placed a call verbally and the rep was able to get me in the very next day, which is typical of when I've ever had to file a claim. They straightened it out right away.
It was Sears Home Services that they had sent out. The tech was an older gentleman and he was so informative. I also had a hot water heater that had to be replaced. Those people were okay. Left a little bit more of a mess, dragging water out and they could have been a little cleaner. But it got done.
Annette, Thank you so much for taking the time to share your experience! We're thrilled to hear that your latest interaction with Cinch was your best yet, and that our team was able to respond quickly and effectively—especially during a time-sensitive heating issue. We're glad our representative was able to assist and that the technician from Sears Home Services left such a positive impression.
We also appreciate your honest feedback about past service experiences. While we strive for excellence in every interaction, we know there's always room to improve, and your insights help us do just that.
It means a lot to know you've recommended Cinch to friends and colleagues, and that they’ve had similarly positive experiences. Your trust and support are truly valued, and we’re honored to be part of your home repair needs.
Thank you again for being a part of the Cinch family! - Brooklyn
Reviewed Nov. 5, 2025
I did my yearly check-up for my furnace with Cinch. It was pretty nice. The guy came and was very helpful. He was very professional and informative. My furnace is 25 years old. He let me know it's still running pretty well. It'll last another 10 years for real. One thing he suggested was putting some holes in the panel, because when they built those older ones, they didn't put holes in the panels for it to breathe. He went ahead and did that for me at no charge.
James, Thank you for expressing your positive experience with Cinch Home Services! We're delighted to hear that both the online portal and the annual furnace checkup seamlessly met your expectations, with the technician offering excellent service. It's fantastic to know our communications helped keep you well informed. We're committed to providing professional and customer-friendly service, and we're pleased it's resonated with you. Should you ever require further assistance, we're here to help. Thank you for your recommendation and for trusting us with your home warranty needs! - Brooklyn
Reviewed Nov. 5, 2025
I used Cinch recently for a fridge and a microwave, and I was very disappointed. My microwave service was excellent. The service guy came out, but service was still pending on my refrigerator. I didn't hear back from them in a couple weeks. When I tried to put in my deductible of $100 to get a replacement, because that was what the service representative suggested because there were no parts for my refrigerator, I spent two hours on the phone with different representatives, and my payment wouldn't go through.
I knew the issue wasn't at my end. I tried two different credit cards. When I went online, I noticed that it said the refrigerator service was still pending. Like the service guy haven't come out to my house yet, but he had when the microwave came out. The deductible is too high. I can get a $700 fridge from what I paid for my $250 deductible. So I'm not very happy. Cinch needs to revisit their processes.
I called Cinch to submit the claim because when I went online, it did not have my account to my new residence. It only had my old account to my old residence that I also bought a year's worth of insurance on before I sold it. So I had two policies open for a year and then re-upping, I didn't remember getting any notification. I just noticed the $900 out of my checking account. Cinch is not worth it. I would not recommend them.
Diane, Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced with your Cinch Home Services plan. It's concerning to hear about the confusion around the automatic renewal and the difficulties you encountered while resolving issues related to your fridge. We strive to ensure a seamless service experience, and it’s clear we have not met those expectations this time.
We value your feedback and would like the opportunity to address your situation more comprehensively. To assist you further, we are contacting you directly to address your concerns.
We appreciate your feedback and understanding as we work to improve our service. - Brooklyn
Reviewed Nov. 5, 2025
Our Realtor gave us a Cinch warranty as a gift. It was awesome. I had to use it already once, and I'm very satisfied. The rep was good. After that, I got text messages. The experience was really good because they had told me it'd be two weeks before the tech comes out, but the guy showed up in three days. I was delighted because we were without a stove. He was very knowledgeable and nice. Really checked out the stove and found some stupid and minor things that were causing the problems.
They had rented this house out for about a year before we bought it, and there was grease everywhere. It was clogged up and just saturated in grease. He needed a little brush, I gave him my toothbrush. He did all the scrubbing, cleaning and everything to clean it up and get it functioning. The burners were all clogged up too. The grill in the middle is also supposed to light a pretty large circle, and only two little flames came off of it. He also got that all cleaned up to where the whole thing lit up.
Karen, Thank you so much for sharing your wonderful experience with Cinch Home Services. We are delighted to hear that using your warranty gifted by your realtor has been so beneficial. It's great to know that our claims process was smooth and that the technician addressed and fixed your stove's issues swiftly. We aim to provide professional and commendable service, and your satisfaction is what we strive for daily. Thank you for recommending us, and we're here to support your home care needs anytime you need us! Sincerely, Brooklyn
Reviewed Nov. 5, 2025
Cinch’s customer service has been great. I’ve been with them for two months now. However, when I called in to file a claim, it took a long time to go through a bunch of steps to finally talk to somebody and that was a little frustrating. But with the care we got after we've got through, we were happy. It would be helpful if they could streamline the process to file a claim on the phone a little bit.
We appreciate your feedback regarding the phone claim process. While we’re happy the service itself met your expectations, we understand that streamlining the steps to reach a representative would make the experience even better. Your input is valuable, and we’re always working to improve.
Thanks again for your recommendation—we’re grateful for the opportunity to support your home!
Reviewed Nov. 5, 2025
Cinch’s claim process has been decent. I've submitted a couple of claims and I haven't had any problems. One time they had to reorder a part ‘cause it was bad. But other than that, I haven't had any issues. The only thing I'm worried about is when it's wintertime and something happens to my stuff. In the summertime, it took a whole week for them to come out. We were able to deal with the heat when the air went out. But if the furnace went out, what are we supposed to do as far as shelter?
We understand your concern about delays due to part availability, especially during critical times like winter. While these situations are rare, we’re continuously working to improve logistics and minimize wait times. Please know that we’re committed to supporting our customers through every step of the process, and we offer a 180-day workmanship guarantee to ensure repairs of the same nature are covered if issues arise again.
Thank you again for your feedback and recommendation—it means a lot to us!
Reviewed Nov. 5, 2025
Cinch’s customer service has been excellent. But the reps are a little hard sometimes to understand. There's a little bit of a language thing. But once you get past that, they're phenomenal. The techs have been very knowledgeable as well.
Your feedback helps us continue to improve, and we’re grateful for the opportunity to support your home. If you ever need anything, we’re here for you!
Reviewed Nov. 5, 2025
My experience in submitting claims with Cinch has been fantastic. I’ve been with them for four months now and it’s been good all around.
We’re grateful you chose Cinch based on your realtor’s recommendation, and we’re proud to have earned your trust. If you ever need anything, we’re here to help!
Reviewed Nov. 5, 2025
I’ve been with Cinch for six years now. I usually submit claims online and it’s been fine. They have been able to take care of our issue in a timely manner. So far, our experience has been good
We truly appreciate your feedback—it helps us continue to improve and deliver the reliable service you deserve. Thanks again for sharing your experience!
Reviewed Nov. 5, 2025
It's easy to submit claims online and when I dealt with the reps, they've been good. The tech that came out recently wasn't good though. He didn't fix the issue because he said it's the bearings and I said, "Is that fixable or replaceable?" He said, "Oh, I have to tear it apart. I was expecting parts, and then only when I checked the Cinch website did the guy say, "Oh, it still works okay," and closed it out. I had to reopen that claim and someone's coming on Monday.
We’re sorry to hear about the issue with the initial technician visit and appreciate your patience as we work to resolve it. Please know that we stand behind our service with a 180-day workmanship guarantee for repairs of the same nature. If a problem isn’t resolved properly, we’re committed to making it right.
We’re hopeful that your upcoming technician visit will meet your expectations, and we’re here to support you every step of the way. Thanks again for giving us another opportunity to serve you! If you need further assistance at any time, feel free to send us a private message here and we'll reach out as quickly as possible to help!
Reviewed Nov. 5, 2025
They did a good job with my most recent claim for a garbage disposal. The techs came out pretty quickly and they were very good. I'm also going through the process of one claim right now with Cinch and so far, it's been pretty good.
John - We’re committed to delivering reliable service and are glad to hear we’ve met your expectations so far. If you ever need assistance or have questions, we’re always here to help!
Reviewed Nov. 5, 2025
Cinch is great for me. We've had it for about six years now and it's worked perfectly. Their price started out low and then it went up. Besides that, I submit claims online. In the beginning, it was hard to get in touch with Cinch, but recently, we’ve had more easy access to them. Also, if the techs have to come back for the same issue, that process has gotten a little better. I've called for heating and air and I just did plumbing recently. I've also done a claim when my dryer went out and it was fixed. It wasn't a big deal. Sometimes if a service company is not able to fix an issue, I'd tell Cinch, “Send somebody else ‘cause this ain't working.” It didn't have anything to do with them being rude. The guy just wasn't getting the job done correctly. They sent somebody else and they fixed it fine.
We understand your concerns about pricing and truly appreciate your feedback. We’re always working to balance affordability with the quality and reliability of our coverage. Your insights help us continue to improve and serve you better.
Thanks again for sharing your experience—we’re grateful for your continued trust!
Reviewed Nov. 5, 2025
I had an incident last year with Cinch where they didn't want to approve my claim, but they finally did after many different steps with many different managers. I wasn't really pleased about that. The prices have also increased over the years as well, but everything's going up. The one thing I also don't like about Cinch is that before I can even request service, I have to put the deductible down. And sometimes the person doesn’t show up, and then I have to call back, but they already have my money. I'd rather wait until the service is completed before I pay. But the companies they have sent out have been fine.
We understand your concern about paying the deductible upfront. Just to clarify, the deductible is not collected by the service provider until the work is completed. This ensures that you're only paying once the service has been delivered.
Additionally, we want to reassure you that Cinch offers a 180-day workmanship guarantee on repairs of the same nature. If an issue isn’t resolved properly the first time, we’re committed to making it right without additional cost to you.
We also take your concerns about pricing seriously and continuously evaluate our plans to ensure they offer the best value. Your feedback helps us improve, and we truly appreciate you taking the time to share it.
Reviewed Nov. 5, 2025
I’ve been with Cinch for a month now and the customer service was excellent when I signed up.
Douglas, Thank you for sharing your positive experience with Cinch Home Services! It's wonderful to hear that the enrollment process exceeded your expectations and that you've found joining us to be pleasant and straightforward. We greatly appreciate your kind words and trust in our service. We look forward to continuing to assist you with all your home warranty needs. Welcome to the Cinch family! - Brooklyn
Reviewed Nov. 5, 2025
I love Cinch. I needed repairs done and didn't wanna have to call a repair person. They charged me a whole lot of money, so I said, "Let me get me somebody that I can pay every month, so when I need them, I can call them. Like insurance." I used to have a home warranty company and I didn't like them, then a friend told me about my current home warranty provider. It was another name before it was Cinch, but they still do the same quality work. I've referred a couple of friends with Cinch and I don't know if they signed up, but we should at least get some kind of incentive when we refer customers to Cinch.
Most of the time, I do claims online, and then sometimes, I talk to a representative so I can see what they have available. 'cause if I go online, sometimes it shows that they don't have a sooner availability, but if I talk to a representative, I can get a sooner appointment. The technicians have been good. When they say they're gonna come around a certain timeframe, they usually come around that timeframe. One time, the guy canceled because we had an ice storm, but he came back.
Sometimes the guy that Cinch sends out has an attitude and I try to be patient with him, like the last guy that came out. A guy put a new furnace in, and it was hard to put the filter in. I brought that to his attention, and he was supposed to come back, but he never came back. Time went on, and when he came back to do a service, I showed it to him. He said, "You should have told me that a year ago." I said, "I did mention it to you." He said, "The young man is not with the company anymore, so I can't do nothing about it. I can do it, but I have to charge you." So, he put space on the side of the furnace for me to put the filter in and out and he charged me for that.
Brenda, Thank you for sharing your experience with us. We're thrilled that you love our service and find our claims process straightforward and user-friendly. We're equally grateful for your appreciation of our representatives' professionalism and courtesy.
We sincerely apologize for the inconvenience caused by the unprofessional technician. Your experience shouldn't have led to extended issues with your unit. We strive to ensure all our technicians deliver exemplary service, and your feedback will be shared with our team to prevent such situations in the future.
We're also grateful for your feedback on potential referrals and understand how rewarding such endeavors could be. Recommending us to your friends speaks highly of your trust, and we'll consider your suggestion as we develop future initiatives.
Thank you for being part of the Cinch family—your continued trust means everything to us. If there are any other suggestions or concerns you'd like us to address, feel free to reach out anytime. - Brooklyn
Reviewed Nov. 5, 2025
Our recent claim for our AC unit went well. It was a company that I've dealt with for a few years, so they're pretty familiar with the system. We've had Cinch for almost 12 years now and it’s good, so far. Most of the technicians have been great as well. The cost is good, too.
Reviewed Nov. 5, 2025
The quality of Cinch's contractors is good. We had a claim for a refrigerator and the person came right away. It was done very quickly. Still, the time level could be improved for other times we had a claim. Last year, we had a refrigerator issue as well, and we had to wait four months for them to fix it. They couldn't get the part. It was a big deal. This time, Cinch is sending us a check as a buyout. All in all, we got the home warranty eight years ago and it's been a good thing. While we've had problems submitting claims before, it was very easy this time.
Lorraine, Thank you for sharing your experiences with Cinch Home Services over the years. We are thrilled that you found recent interactions positive, particularly the efficiency in addressing your refrigerator issues swiftly this time around. We continuously strive to improve consistency, and your input on previous delays is valued, as it highlights areas we aim to enhance. It’s also reassuring to know our contractors continue to deliver satisfying service. We're committed to maintaining high standards and are always here when you need us. Enjoy the peace of mind your home warranty provides, and thank you for choosing Cinch! - Brooklyn
Reviewed Nov. 4, 2025
I had the service this past year, I only tried to file 2 claims. They were both going to have to be a reimbursement situation because they can't find any technicians. The technicians I tried to get did not want the hassle of dealing with Cinch. So I was going to be out of pocket for 6-8 weeks before they could process any payment to me. Absolute waste of about $800 for the contact. They could not fulfill a single request.
Thomas, We’re sorry to hear about your experience and truly regret the frustration you encountered when trying to get service. We understand how disappointing it is when you need assistance and can’t get timely support.
While most claims are completed through our in-network service providers, there are occasions when local technician availability can be limited, which may require a reimbursement option. We realize this isn’t ideal, and we appreciate your feedback as we continue working to expand our network and improve processing times.
We’d like the opportunity to review your account and claims to ensure you've received the full benefit of your home warranty plan. Please send a private message with your full property address and the phone number associated with your account, and we'll be happy to look into this further.
Thank you for taking the time to share your experience — your feedback helps us improve the service we provide.
Sincerely,Angela, Customer Relations
Reviewed Nov. 4, 2025
UPDATED ON 11/7/2025: The response from Cinch is more of the same! They’re sorry and know that it’s frustrating to be without heat. An on line supervisor told me that if my pipes freeze and burst that I would have to pay another deductible as that would be a separate claim, even though they made an error and had to spend days and days doing “research”. Cinch laughs about an 80 year old man living without heat. Never get a “warranty” plan from Cinch. They are careless with their customers to the point that they deserve none.
ORIGINAL REVIEW: HORRIBLE service. They took my deductible and have given me false information, change delivery dates for parts, flat out lie to get me off the phone. I have had no heat for three weeks now. The call line responders read an apology script (oh! I apologize! I’m so sorry! I know it’s frustrating ) then they give you any lie they can to get you off the phone. KEEP GOOD NOTES. Ask for a supervisor. I opened a complaint with the Attorney General's Consumer Protection Division because Cinch just gives excuse after excuse, changes dates, claims they aren’t responsible for delivery (the first week I was told the authorization department made an error, then I was told it was back in the authorization department for “research”). They had the part number the day after the initial inspection-I know this because their call center told me the part numbers! I was able to find the parts on line with a simple search. I’m going to file a report with the federal consumer protection agency too.
Barbara, We’re very sorry to hear about your experience and understand how frustrating it’s been to be without heat. This certainly isn’t the level of service we strive to provide. Our team has located your claim and will be reaching out directly to review the situation and further address your concerns. Sincerely, Angela
Reviewed Nov. 3, 2025
I will never use Cinch again. Every time I have appointment for my claim, they push it back. If a technician does come out he brings the wrong part causing further wait. I have been waiting over a month for my claim to be resolved!
Janara, Thank you for sharing your feedback with us. We are truly sorry to hear about the repeated delays with your claim and the issues with incorrect parts being used. This doesn't align with the high standard of service we strive to provide. We understand how frustrating this must be, especially given the length of time you've spent waiting for a resolution.
We are committed to addressing this situation promptly. Please allow us the opportunity to make things right—our team will be reaching out to you directly to investigate and work towards resolving your claim to your satisfaction.
Your patience and understanding are greatly valued as we work towards improving your experience with us. Thank you again for bringing this to our attention. - Brooklyn
Reviewed Oct. 31, 2025
We called Cinch Home Services at the end of September because our water heater went out, and the whole claim process was quick and easy. The technician came out, looked at it, and said it’s pushing the limit of how long it would be good because it was pushing 13 plus years. They told us that it wasn't fixable and a new one was needed. We paid $1,000 to replace it.
Jamie, Your positive feedback about using Cinch Home Services is greatly appreciated. We are delighted to hear that you found claim handling efficient and that the quick dispatch of a technician to address your water heater has met your expectations. It's rewarding to know that you consider our service worth recommending. Thank you for taking the time to share your experience with us. Please feel free to reach out whenever you need assistance—we're here to help! Sincerely, Brooklyn
Reviewed Oct. 30, 2025
We’ve had Cinch for a year and kept them because that’s just the way my husband does things. They did great on the last repair on the air conditioner.
Elizabeth, Thank you for sharing your experience with Cinch Home Services over the past year! We're delighted to hear that you largely had positive experiences, especially with your recent air conditioning repair. It's wonderful to know that you are pleased with the service and feel confident in recommending us. We value customers like you, and your reassurance is truly appreciated. If you ever have any more feedback or suggestions for us in the future, we'd love to hear them. Thank you for your continued trust in Cinch! - Brooklyn
Reviewed Oct. 30, 2025
I'd recommend Cinch. Prior to Cinch, we were with HMS, and we had an awesome sales rep. I started putting warranties on all my listings. Whenever I had an issue, the sales rep stepped in to assist. It was a good program. When Cinch took over, our sales rep was gone, but we have another sales rep and he's very responsive. The client who is covered submits the claim. I did it once online and it was very easy. There was something with our air conditioning and the guy came out as scheduled. He fixed it and we haven't had any issues since. My only complaint with Cinch would be that some of the companies they send are a little far away. You would normally recommend a local company, but they're coming from Virginia to Maryland. The quality of these companies have been fine, though.
Maureen, Thank you for sharing your wonderful experience with Cinch Home Services. It's fantastic to hear how your past positive experiences with HMS seamlessly transitioned into your satisfaction with Cinch. We are thrilled that submitting a claim was straightforward and that the response has remained prompt, along with effective repairs on your air conditioning issue despite the travel distance. Your 5-star recommendation and endorsement are greatly appreciated and will serve as a valuable assurance to your colleagues and friends considering our services. We're honored to be your continued choice for home warranty needs! - Brooklyn
Reviewed Oct. 30, 2025
Filing a claim was fine. I called to reach out to them, and they were very helpful. They took care of it as soon as they could. The gentleman who came out seemed to know what he was doing, and he didn’t leave until he fixed it.
Pam, Thank you for taking the time to share your positive experience with Cinch Home Services! We're delighted that our warranty transfer option stood out to you when selling your home. It’s great to hear that filing a claim was straightforward and successfully resolved with follow-up calls ensuring your peace of mind. While the technician's inexperience was initially concerning, their dedication to addressing the issue fully is commendable, and we're pleased it reassured you. We strive to deliver convenient, timely service consistently, and your feedback fuels our commitment. Thank you for placing your trust in us, and for your generous ratings overall. We look forward to providing continued support if and when you need us. - Brooklyn
Reviewed Oct. 30, 2025
I had a claim on my air conditioner this past summer. The first guy the warranty sent lied. He told Cinch one thing, but told me something else. He was also rude. He was constantly coming in and out, and it was the outside unit that was messing up.
I told him what it had done and he said, “Oh, well, it’s this.” Then he told me I had to pay him an extra $600 for something. He told me he’s gonna have to order the parts. When he called Cinch, he told them that he couldn’t do it and that it couldn’t be fixed.
The second contractor that came out was so good. That guy explained everything. There was an extra charge on it which had to do with Freon. I didn’t have the extra thing that pays for Freon, so we ended up having to pay out-of-pocket. The technician gave us his direct number to call in case something happens.
Paula, Thank you for sharing your detailed experience. We sincerely apologize for the frustration during the initial support for your air conditioner. However, we're delighted to hear that our next technician could provide quality service and clear explanations that alleviated your concerns. Providing satisfactory solutions is our primary goal at Cinch, and it’s uplifting to know that yielded a continued trust and new referrals from you. Concerning your upcoming dryer issue, we're committed to matching the exceptional experience you’ve described with the second contractor. Rest assured, we'll do our utmost best to assist you efficiently. Thank you for advocating for Cinch every chance you get, confirming the value and peace of mind we consistently endeavor to provide. - Brooklyn
Reviewed Oct. 30, 2025
They do not have an app to schedule or express any type of priority on your claim. When my AC broke down in TX in the middle of the summer I had to call and be mean to get someone out in a timely manner. They tried to make me wait 2 weeks for a tech to come out. The flat deductible rate is $200, previous warranty companies is have seen around $50.
Kenzie, Thank you for taking the time to share your feedback with us. We understand how frustrating it can be to deal with AC issues—especially during the hot Texas summers—and we’re sorry for the extended time it took to get things resolved.
We also appreciate your comments regarding the app functionality and deductible structure. While we currently don’t have a customer-facing app, we’re actively working on expanding our digital tools and communication channels, and your input is incredibly valuable in helping shape those improvements.
If you’d like to speak with a representative regarding your deductible, please feel free to share your preferred contact information, and we’ll pass it along to our membership specialists for follow-up.
Thanks again for bringing these concerns to our attention. We’re here to support you and improve your experience moving forward. - Brooklyn
Reviewed Oct. 30, 2025
I called them because my boiler wasn't working. They needed the $200.00 deductible before they could send anyone out. They denied covering the repair because I had another company do the preventative maintenance. It doesn't say in my contract that I have to call them to do preventative maintenance in order for repairs to be covered.
Anna, We apologize for the inconvenience you've experienced regarding your boiler repair process. We understand how frustrating it is when unexpected issues arise with your coverage. Our aim is always to provide clarity and support during these times.
We have located your account and will have a resolution specialist reach out to discuss your concerns.
Thank you for your patience and we look forward to speaking with you! Thank you, Brooklyn
Reviewed Oct. 30, 2025
When I bought my house, my Realtor discussed getting a home warranty and recommended Cinch. It’s a safeguard, given the market where most homeowners forego home inspections.
Filing a claim has been an easy process. But the first time I had trouble doing it online, so I called. Cinch sent me the link via text. Since then, it’s been an easy process. They actually put someone in charge of my account, so I talk with only one person, which was so accommodating of them. The customer service reps have been very kind and understanding. They listened to me when I had a problem with a company and reached out to another and got the issue resolved. The contractors have been fine. One service person couldn’t speak any English, but we were able to communicate by just mannerisms. It took them a while to figure out the issue, but he tried everything until we finally got it fixed.
Karen, Thank you for taking the time to share your positive experience with Cinch Home Services. We are glad to hear that despite some initial online difficulties, your issue was swiftly resolved with the help of our support team, and that you found our team courteous and attentive. Your story aptly illustrates our commitment to providing clear communication and solutions, even in challenging circumstances. We understand the importance of seamless communication during service appointments, and it's encouraging to learn that the technicians were able to address the issue competently. Your satisfaction with the quality of repairs and the consistent support provided, particularly the convenience of a single point of contact, reaffirms our commitment to excellent customer service. We hope to continue supporting your home warranty needs brilliantly. Thank you for your trust in us! - Brooklyn
Reviewed Oct. 30, 2025
I’ve been with Cinch for as long as they’ve been around. I’m a Realtor and we sell these policies to our clients too. They’ve always been very accommodating.
However, I submit my claims online because calling in is painful. Doing it online is easier. Some companies that Cinch sends out are better than others, and some would not have been my first choice.
One of the companies made me pay him in cash, but we didn’t have that kind of cash sitting in the house. It was a big thing. So, it just depends. Overall, most people are good, but they could do a better job of vetting some of these people.
Linda, Thank you for choosing Cinch Home Services and for sharing your detailed experience over the years. We are delighted to hear that your interactions with our customer service team have generally been accommodating. It's especially rewarding to know that our online claim submission has provided you convenience.
However, we sincerely apologize for any inconvenience you experienced with some contractors, particularly the incident with the cash payment request. We acknowledge that this falls short of our commitment to offering top-notch service, and your feedback will help us assess and improve the vetting process for the contractors we partner with.
We're glad to learn that overall, your experience with Cinch has been positive and that you feel confident in recommending our home warranty services. Rest assured, we are committed to continuous improvement and ensuring efficient satisfaction for valued customers like you. Thank you once again for your loyalty, and we're here whenever you need support. - Brooklyn
Reviewed Oct. 30, 2025
I submit my claims online as much as I can, but sometimes, they have a lot of problems. The time between claim submission and the time the technician comes to my home is acceptable.
Roger, Thank you for sharing your experience and for being a loyal customer over these years. We’re glad to hear that you find our service adequate for your needs and value your long-term relationship with us. However, I'm sorry to hear about the occasional issues you’ve faced during the online claim process and any frustrations they may have caused. We are continuously working on improving our services and your feedback is invaluable in guiding those changes. If there's more we can do to assist you or improve your experience, please let us know. We appreciate your constructive input and are here to support you. - Brooklyn
Reviewed Oct. 30, 2025
My last claim with Cinch was for plumbing repairs in the kitchen. One part was fixed, but there were issues in more than one spot. They came back immediately and repaired it. The claim process was pretty fast and standard.
The technicians were very respectful, cleaned up behind themselves, and did the job well. I was satisfied with the work. I really appreciate the service they offer because these unexpected repairs could be costly. I think Cinch does really good work.
Shirley, Thank you for sharing your personal experience with us. We're thrilled to hear that you found the kitchen repair process with Cinch to be seamless and efficiently managed. Knowing that your claim process was swift and that our technicians were respectful and diligent is rewarding and what we strive for. We're grateful for your recommendation and delighted to consistently provide value in addressing potentially high repair costs. Thank you for choosing Cinch to handle your home needs. - Brooklyn
Reviewed Oct. 30, 2025
I was there with Cinch before they were Cinch. So it goes back 16 years. I missed year before last. For some reason I went to with another company. And I didn't like the way they did business so I came back.
I can file my claim anytime. I had a hot water at almost midnight. And I went right online, filled it out. The next morning, I had a call from somebody to fix it. So far, I've always had a good relationship with all of them.
Linda, We're delighted to hear about your continued satisfaction with Cinch Home Services since your return. It’s wonderful that our online claims process made it convenient for you to address home issues anytime. Our primary aim is to exceed customer expectations, and we're pleased to know our team convinced you with their friendly and reliable service. Thank you also for your trust and advocacy in recommending us as a realtor. Your belief in us speaks volumes, and we’re thrilled to have you with us! - Brooklyn
Reviewed Oct. 30, 2025
Also, it's a little frustrating sometimes to open a claim because it’s difficult to get through the automated systems, and it’s not easy to talk to a live person. That’s the only frustration I have. Overall, I’m satisfied with their service.
Cameron, Thank you for taking the time to provide your feedback about Cinch Home Services. We're pleased to hear that overall, your experience has been satisfactory and that you have found the quality of our technicians reassuring. We aim to simplify any claim process, and so we are sorry to hear that reaching a representative was more challenging than expected. Your feedback is invaluable as we work to streamline communications across the board. If there's anything else we can assist you with, please reach out to us. We truly value your business and your perspective, as we're dedicated to ensuring a positive experience with our services. - Brooklyn
Reviewed Oct. 30, 2025
Cinch was part of my package when I bought the home. Submitting a claim is an easy experience and the contractors have been very good, but I am having problems with an older heating unit. This is the second time they’ve come out to fix it. The guys doing the repair seem to be a very good company and I trust them, but they think I need a new system. What Cinch wants to do is just keep putting parts in there, and the system is really too old for that.
They were out here a couple of days ago because my heat was blowing cool air. In the summer time, they said there was a leak in the system, and Cinch wants them to put in a liquid to plug it up. He said there’s a 50% chance of that working and most of the time, it doesn’t work. It worked for the summer, but he came back the other day and said it’s leaking again. They can’t put another liquid patch on there because it’s not going to work. The unit is really old and just needs to be replaced. Now, I’m waiting for a part to come in.
I understand you want to keep putting Band-Aids when we need an operation. I’m being inconvenienced every time I have to call. It’s winter time, and it’s not working. They shouldn't wait until the thing is actually falling apart. At some point, it needs to be replaced.
Angela, Thank you for sharing your feedback regarding your experience with Cinch Home Services. We’re glad to hear that our claims process and the professionalism of our contractors have largely met your expectations, and we appreciate the acknowledgment of their prompt communication.
However, we're sorry to learn about the ongoing troubles with your heating unit. It's disheartening to hear that the current quick-fix efforts and parts replacements haven’t resolved the underlying issues. We recognize how vital consistent heating is, particularly during winter, and understand how relying on temporary fixes can be frustrating.
Your feedback is invaluable and will be shared with our management team to evaluate how we can implement more proactive strategies, especially for appliances nearing the end of their lifespan.
Thank you for bringing this to our attention—we're committed to refining our approach. Should there be any more concerns, please feel free to reach out to us. - Brooklyn
Reviewed Oct. 23, 2025
I had HMS for 25 years before it converted over to Cinch. My AC wasn’t cooling, so I did a claim online and it was pretty easy, and they came out and fixed it. Cinch is good at sending out trustworthy technicians.
I had an issue a few years back, where my outside unit went out in the dead of summer, and it took three technicians to say it was bad for Cinch to replace it. The following year, the inside unit went out, and they couldn’t get an older system ‘cause there were only the newer ones by then. So, they had to replace the outside unit again along with the inside unit. And both times, Cinch fought that ‘cause they saw the expense, and I understand that.
The hardest part about it is I was deployed when all this was happening, so my wife had to deal with it while taking care of our kids, and an elderly friend that was living in the house. That was the only thing I’ve really had an issue with Cinch, and that was the only big-ticket item I’ve ever done. But I’ve never had an issue with smaller claims. I’m happy with Cinch ‘cause I’ve heard horror stories about other companies.
Cheryl, We love detailed feedback from long time customers and appreciate you taking the time to share your experiences. We’re glad to hear that your recent AC claim was handled smoothly and that our technicians were able to resolve the issue efficiently.
We sincerely apologize for the difficulties you experienced with the previous AC replacement process and understand how frustrating that must have been, especially while you were deployed. Your feedback is valuable, and we continually work to improve our processes to make critical situations easier for our customers.
We appreciate your honesty and your continued trust in our services over the years. Sincerely, Angela
Reviewed Oct. 22, 2025
Cinch was provided to me through the previous owner of the house. I've had the service since August. When I had to submit a claim, it was fine. I did it on the phone with the agent and they sent the contractor to fix the plumbing issue in my hot water tank. They just changed the pipe and it's been okay. The only issue is I have to pay $100 every time they come out because it's considered a new claim.
Beverly, Thank you for sharing your 5-star review and for being a Cinch Home Services customer! We’re glad to hear that your claim experience was smooth and that your plumbing issue was resolved satisfactorily.
We appreciate your feedback regarding the claim service fee and understand how that can be frustrating when multiple issues arise. Your insights are valuable as we continue to evaluate ways to provide the best service and transparency for our customers.
Thank you again for your detailed review and for sharing your experience with others! Sincerely, Angela
Reviewed Oct. 22, 2025
We’ve been with Cinch since we bought this house in 2014, but it started out as HMS. When it was HMS and we had to use it, we had somebody out within 24 hours. With Cinch, that's not the case. It's to the point where it's actually longer. We had an issue with our air conditioning twice under HMS and they were out within the next day. It was the same maintenance guy, very reliable. When we had issues with the air conditioning under Cinch, it happened late Friday into early Saturday morning on one of the hottest weekends of the summer at the time. At the earliest, somebody couldn't come out until Monday, and it was not the same repairperson that we used in the past under HMS. We wound up having to contact a friend so they could come out and service our air conditioning. Otherwise, we would have been without AC for at least three days.
The problem is, it takes forever to get a human. You have to go through multiple prompts. You try online and it's just as hectic as trying to call, especially when it's 3:00 in the morning. When it was HMS, a similar situation happened, and we were able to get a customer service rep within minutes.
We also had an issue with our washer a few months ago. When we called, they told us that the first available appointment was a week away. The woman did find somebody that was able to come out sooner, which was fine. However, the issue re-acted up. The part that we needed was on nationwide backorder. We found out after a week of not having a washer, and we wound up buying a new washer and dryer. X amount of days after we had canceled the service for the washer, a customer service rep called and said that she was with HMS. So, I don't know if certain departments are still under HMS, but she was like the way we experienced when it was under HMS. Very nice, very pleasant, very easy to talk to. We actually got money back, the replacement amount for the washer we bought.
As a whole, the warranty is very good, especially since the plan that we have was grandfathered in from HMS. Plan-wise, I have yet to be able to match that from other companies. In that sense, it's a positive. The customer experience is where the negative part comes in. It's not as good quality as it was under HMS.
Thank you for sharing your detailed feedback. We’re glad to hear that our coverage has continued to meet your needs and that there have been recent positive interactions with our team. At the same time, we sincerely apologize for the longer wait times and the challenges you’ve experienced in reaching a representative. Your insights are valuable, and we take them seriously as we continually work to improve our service response times and overall customer experience.
We hope to continue providing coverage that gives you peace of mind and a smoother experience moving forward. Thank you again for your honest feedback. Sincerely, Angela
Reviewed Oct. 22, 2025
We've been protected with Cinch since April of this year. We didn't choose it. When we bought the home, it came with the warranty for a year. We made a claim as soon as we got in the house because it's supposed to cover our heater and our AC unit. The seller did not disclose that the AC unit didn't work when we moved in. We moved in in April, so we were using the AC pretty fast and realized that it didn't work.
It was easy to submit a claim. I just called and said what was going on and they sent someone pretty fast the first time. They came out and they replaced the thermostat, but it still wasn't working. The man tried it the same day and the AC still wasn't kicking on correctly. He looked at it and saw what parts were bad and he put in that we needed a new unit replacement.
We dealt with that for a couple of months and Cinch kept saying that they were going to have the company order the parts and they never did. After I spoke to them, they made the company send another person because they didn't believe the first person.
The second person from DC Refrigeration came out here and also said the same thing. So those parts finally got ordered. The last conversation I spoke with Cinch, they said to schedule my appointment with DC Refrigeration and that all the parts and labor were covered. I scheduled with DC Refrigeration, they come out here, they do all the work, and then they tell me I owe them 655 bucks.
They said Cinch sent me an email about what was not covered. I have no email from Cinch at all. I never got that email from them. The man stayed here because he's already done the work and can't take the stuff back out. It's already fixed at this point. So I called Cinch and it was 45 minutes before I finally spoke with one person who told me that their system says the email was sent out. Because I didn't receive it, I'm screwed and I owe this balance and there's nothing they could do. DC Refrigeration was nice enough to make a payment plan with me.
But Cinch has been an absolute nightmare since the first call. After our experience, we looked into reviews online about Cinch and there are hundreds of stories just like mine all over the Internet.
Deanna, We're truly sorry to hear about your experience and the difficulties you've faced with obtaining a timely resolution for your AC unit claim. A home warranty should provide peace of mind and unfortunately, we have fallen short in ensuring that relief. Your frustration regarding communication challenges and unexpected costs is entirely understandable.
Our team is fully committed to resolving these issues and taking significant strides to rectify your encounters. We'd appreciate the opportunity to look into this matter further and help where possible. Please reach out to us directly, referencing your account information, so we can address your case personally.
We genuinely value your feedback, as it helps us make necessary adjustments that contribute to always aiming for the ethos of reliable touchpoints that meet customer expectations. Thank you for your patience during this time. - Brooklyn
Reviewed Oct. 22, 2025
BEWARE** Recently have had a terrible experience with Cinch Home Services. They charge $63 a month for their warranty plan services intending on giving consumers piece of mind in the event of an appliance breakdown. Well, that is what a warranty home repair is designed to do. That is $756 a year a person is expected to spend with them PLUS $100 to open a claim they require you to pay upfront. Well, don't both using this company as they don't offer any resolution or refund when they DENY a claim for a false reason. I wasted 3 1/2 months on the phone with them for HOURS only to find out they will not replace/repair a door on my microwave covered by warranty repair for some bogus reason of "misuse" which makes absolutely ZERO sense and they will not refund my wasted $100 deductible towards the purchase of a new range microwave either. So algether I am out $856 and still have a broken appliance i relied on them to fix. They use unreliable 3rd party contractors who are not efficient or helpful either. Would hate to see other customer have a similar experience if you have Cinch Home Services. Do yourself a favor and cancel it immediately!!!!
JoAnn, Thank you for sharing your experience with Cinch Home Services. We truly apologize for the inconvenience and frustration you’ve encountered. It’s disheartening to hear about the issues you faced, particularly with the denied claim and the lack of satisfactory resolution. Please know that we are committed to looking into this matter further.
Your feedback is crucial in helping us improve our service. To address and resolve your concerns as swiftly as possible, we’d like to reach out to you directly. We will assign a resolution specialist to contact you to assist with your concerns.
We appreciate the patience you've shown thus far and assure you that we are here to help find a satisfactory solution. Thank you for bringing this to our attention. - Brooklyn
Reviewed Oct. 22, 2025
I had a claim with Cinch for my HVAC boiler system. The first guy they sent out didn’t know what he was talking about. He didn’t diagnose the problem properly, and the recommendation he gave me was not the same he told his company. I called the company and told them not to send him back, and they sent me someone else who was better. He fixed the thermostat, so it's good now.
I like their customer service and that they address the problems. I appreciate their response when I tell them about an issue. My only suggestion is they could provide me with more companies that are knowledgeable about the issue instead of sending companies who are the opposite.
We also appreciate your honest feedback regarding our service partners. Ensuring that all technicians meet high standards is a priority for us, and your insights help us improve. We're grateful for your recommendation and look forward to continuing to serve you in the years ahead! - Amanda
Reviewed Oct. 22, 2025
I've been protected with Cinch for five years. Submitting the claim online is very easy. I live in a rural area, so we're able to find our own contractor, which is easy. I like the convenience of the service. It's outside the homeowner's insurance. It has worked for us.
Jacqueline, Thank you for taking the time to share your positive experience with Cinch Home Services! We are thrilled that our service has brought convenience to your home maintenance and that you've found submitting claims a straightforward experience. We’re pleased to know that having the option to choose your contractors has worked well for you, particularly living in a rural area.
Your satisfaction and willingness to recommend us to others is greatly appreciated. We are committed to making things easier each day for our valued customers like yourself. Thank you for your trust in our services over these years. If there's anything more we can do for you, we are here to assist. - Brooklyn
Reviewed Oct. 21, 2025
The home warranty was purchased for us by the sellers when we bought the house at the end of May. Unfortunately, my experience with Cinch has not been good.
I called them first for my dishwasher and he fixed it. It cost me $100 because it's deductible. And he fixed one thing, then he had to order a part and he got it to work. And then something else didn't work, so I had to pay another $100, and he came out and fixed another thing. All that time, we didn’t realize the bar across the top was broken and only held on with Scotch tape. And he never caught it.
I'm not gonna pay $100 for him to come out and put that on. But I think, realistically. I should get a new dishwasher. That would be paying $300 for a dishwasher. I could buy a new dishwasher.
So that was a bad deal. And every time you open it, when the Scotch tape dries out, then that falls off and you have to put in new Scotch tape to hold that on. Where the buttons are, where you where you push start, that's the piece that comes off. Right across the top.
It was so early in the thing that we hadn't noticed. It was so early when we moved in, it hadn't dried out yet. So we didn't even know about that. But now that it has, I'm not gonna call another time. But you would think the inspector would have noticed the scotch tape on the side. Anyway, two inspectors. The house inspector, and then the Cinch inspector.
The garage door opener worked. And then what didn't work was for the kids to use the code. I'm the grandma and I bought the house. And so we didn't know right away. When I decided, I had a handyman come and he replaced the code, so we thought that both the garage door opener and the code would work.
You can either have the code work or you could have the garage door opener work. So finally, I decided, “Okay. I’ve gotta call Cinch.” And he came and he could either get the garage door opener to work or the code so that the kids could go out or come in when the grudge was done, so you wouldn't have to use the key to get in.
He couldn't get it fixed either so that they would both work. Then he said, I’d need to buy a new one and said they could sell me one on the spot. I thought that was crazy. So no, I didn't buy it from them. He couldn't fix it, but right then I could buy one. He had it in the car.
Please know your feedback is incredibly valuable, and we’ll use it to help improve how we communicate coverage details moving forward. If you have any further questions or need assistance, we’re here to help.
Reviewed Oct. 21, 2025
The home warranty was purchased for us by the sellers when we bought the house at the end of May. Unfortunately, my experience with Cinch has not been good.
I called them first for my dishwasher and he fixed it. It cost me $100 because it's deductible. And he fixed one thing, then he had to order a part and he got it to work. And then something else didn't work, so I had to pay another $100, and he came out and fixed another thing. All that time, we didn’t realize the bar across the top was broken and only held on with Scotch tape. And he never caught it.
I'm not gonna pay $100 for him to come out and put that on. But I think, realistically. I should get a new dishwasher. That would be paying $300 for a dishwasher. I could buy a new dishwasher.
So that was a bad deal. And every time you open it, when the Scotch tape dries out, then that falls off and you have to put in new Scotch tape to hold that on. Where the buttons are, where you where you push start, that's the piece that comes off. Right across the top.
It was so early in the thing that we hadn't noticed. It was so early when we moved in, it hadn't dried out yet. So we didn't even know about that. But now that it has, I'm not gonna call another time. But you would think the inspector would have noticed the scotch tape on the side. Anyway, two inspectors. The house inspector, and then the Cinch inspector.
Then my garage door opener worked. And then what didn't work was for the kids to use the code. I'm the grandma and I bought the house. And so we didn't know right away. When I decided, I had a handyman come and he replaced the code, so we thought that both the garage door opener and the code would work.
You can either have the code work or you could have the garage door opener work. So finally, I decided, “Okay. I’ve gotta call Cinch.” And he came and he could either get the garage door opener to work or the code so that the kids could go out or come in when the grudge was done, so you wouldn't have to use the key to get in.
He couldn't get it fixed either so that they would both work. Then he said, I’d need to buy a new one and said they could sell me one on the spot. I thought that was crazy. So no, I didn't buy it from them. He couldn't fix it, but right then I could buy one. He had it in the car.
Jay, Thank you so much for sharing your detailed experience! We truly value your loyalty over the past decade and appreciate your thoughtful feedback. It’s great to hear that our technicians and online tools have met your expectations, and we’re glad the addition of plan details on the website has made things more convenient for you.
We also appreciate your insights on areas where we can improve, especially around communication clarity and pricing transparency. Feedback like yours helps us continue to enhance our service and better support customers like you—especially those managing multiple properties.
Thanks again for recommending Cinch Home Services. We’re honored to be your trusted home warranty provider! - Brooklyn
Reviewed Oct. 21, 2025
It's been at least 13 years since we've had this Cinch. Whenever a claim was made, it was an immediate response within a day with a service provider being assigned. Cinch needs to send the last person they sent out regarding the refrigerator for every job. Grays Appliances was excellent. I have not had one problem with my refrigerator since he repaired it. AAA Appliance came out three times and never resolved the problem. But the Grays Appliances came out right away and he knew what the problem was and fixed it. It took a little time, but he didn't have any complaints. He replaced that part that he said was the problem. That was over a month ago and it's like I never knew I had a problem. It's running and sounding like it always did before the problem initiated. I even texted the guy a week later to tell him everything was still running good.
I've never had a problem with submitting a claim. If it's done online, it's quicker. I used to always call it in and it was a little more time-consuming. It's not easy to get a live person initially. When I did get a person, it was fine. The only thing that I had to say is, initially, the home was in my brother's name and when I extended the warranty, I had to give Cinch all my personal information to renew it and change it to my name. But when I needed a furnace repair last year, they gave me a hard time and I had to end up calling my brother and putting him on three-way call because they did not want to change the credit card. They wanted to get permission from my brother. I was a little upset with the fact that Cinch didn't have problems with using my credit card every month to bill me. But when I tried to change the card, it became an issue.
I like Cinch so far. I've had no problems. My only issue I have is their rates keep going up. They keep raising it periodically. When I first got them, it was $40 a month. Now, it's all the way up to $65. So I may have to change the warranty company because that's a lot to pay for something as far as a warranty. You also have to pay upfront before they even assign a provider and the deductible is $150. When I first got them, it was under $100. The only benefit I would say is when you make your initial claim and they come out to fix it, you're good for 180 days. So if it goes back out or something happens to it within 180 days from the first service, they take care of it and you don't have to pay another deductible. But once that 180 days expire, you have to pay another deductible.
Marva, Thank you for sharing your feedback with Cinch Home Services. We are truly thrilled to hear about your positive experience with the recent refrigerator repair and the satisfactory service from Gray Appliances. Delivering excellent service in every claim process is our goal, and it’s wonderful to know our efforts have impressed you.
We acknowledge the service hiccup regarding the listing confusion of the warranty under your brother's name and appreciate your patience during the resolution process. Your concerns about rising service costs and the complexities they present are duly noted, and we assure you these points matter to us.
If there's anything else we can do to enhance your experience or if you consider adjusting your coverage options, please don't hesitate to reach out. Thank you for trusting us with your home warranty needs for so many years; we value this longstanding relationship and look forward to continuing to serve you in the future. - Brooklyn
Reviewed Oct. 21, 2025
I've been with Cinch for 30 years when it was a different company before. A lot of it has been and hasn't been good. It just depends on the service provider that they use to come out to our house. Because we live out in the country, a lot of people don't want to come out here. For the most part, we stayed with them because we've had good results.
My most recent experience was a refrigerator problem and they sent someone out who was awesome. They had to be paid extra for travel time, but he came out the next time and he fixed it. He was nice and polite and we would love for that company to come back again if we needed another service on an appliance.
Cinch is great at customer service as long as I can get to a supervisor. But a lot of times, I get hung up on when I try to explain to them what I need. Because they hire a lot of people from out of the country, it's very hard to understand them and they just hang up on me when I tell them I can't understand them many times. So I have to call back and I have to go through this prompt again. It's a very frustrating scenario. But when I get to a supervisor, they always help me. So that's also why we've never changed.
One time, we had a technician come out and they were terrible. I could not allow them to come back to my house because I needed a new faucet and they were going to provide me a faucet that didn't even work in my kitchen at all. It made me very nervous because I didn't know who this provider was. So I talked to customer service and they just gave me a payout and we took care of it ourselves. It all depends on who comes out to your house. Sometimes we've had people come out here and they don't even speak English. That makes it very difficult. Sometimes it's good, sometimes it's not. But there's not a lot to offer where we live, so we stay with them.
Kathy, Thank you for choosing Cinch Home Services and for sharing your thorough experience with us. We're delighted to hear that your recent refrigerator repair went smoothly and that our technician provided the support needed, even when travel was a factor. Your observations about the impact of rural living are invaluable, and we're committed to improving accessibility for prompt service.
We're sorry to hear about any inconsistencies in reaching resolutions through our customer service. Effective communication is our goal, and we're continually working to enhance this aspect of our service. Your detailed feedback genuinely helps us in shaping better encounters for you and others.
Thank you again for being a loyal customer, and please know that we're here to support all your home protection needs. Your satisfaction and ongoing engagement remain our top priorities. If there's anything further you need, don’t hesitate to contact us. - Brooklyn
Reviewed Oct. 21, 2025
I have very little complaints about Cinch. It's worked out well. My first major thing that I had done was having my heating and air conditioning replaced. That wasn't a very pleasant experience because I felt the first guy that came out didn't want to go through the trouble of replacing both units. So he jury-rigged it and it lasted for a couple of days. When I called the company and let them know that it's still not working, they sent out another contractor and they replaced them. Everything went well.
The customer service and response time is fair. I've had good results from that. I would tell anyone that Cinch is a very good company to choose and that there's little hassle with the company. Also, the contractors that they send out have been excellent. This last guy that came out for a sewage blockage and the only thing I wasn't happy with was the length of time. I had to wait four days and not being able to flush or run water was a hassle. But once the guy came out, he was able to rectify the problem, fix everything, and he cleaned up as though he had never been there.
Eileen, It's wonderful to learn that you found our services reliable, and we appreciate you choosing Cinch Home Services based on your friend's recommendation. We're glad our second contractor was able to resolve the HVAC issue to your satisfaction. Feedback like yours is critical to helping us continuously improve. We're also pleased that, despite some occasional waiting periods, our team was professional and restored functionality to your home efficiently—ensuring everything was cleaned up properly after. We always strive for such professionalism across all interactions. Thank you for your understanding during any inconveniences, and for your kind words about recommending us as a solid choice. We’re dedicated to maintaining and improving your Cinch experience. - Brooklyn
Reviewed Oct. 21, 2025
I had another program and just switched over to Cinch And now, I’ve been protected with CInch for about 15 or 16 years.
When submitting my claim it is usually over the phone. I’ve been able to get my claim submitted in one day.
A month ago, I got my most recent claim, it was plumbing. They handled the plumbing situation in about an hour and the contractors that they’ve sent out have been good.
John, Thank you for your insightful review! We're delighted to hear that you've noticed improvements in our service over the years. It's great to know that our claims process, from the automated system to personal representative support, has been efficient for you. Resolving your plumbing issue swiftly in just an hour highlights the effectiveness of our team's efforts. We're truly proud to be your choice for home warranty solutions. Thank you for choosing us and for highlighting the reasonableness and reliability of our services. We're excited to continue ensuring peace of mind for you and your home. - Brooklyn
Reviewed Oct. 21, 2025
The warranty is good. We paid $200 for after service and they've come out a couple times and fix things.
Joseph, Thank you for sharing your experience with Cinch Home Services. We are delighted to learn that your overall experience has been positive and that you've found our warranty service satisfactory. We appreciate that you've chosen to continue using our services after your complimentary year. It's encouraging to hear that everything went smoothly during the repair visits and that our coverage meets your needs. Your feedback motivates us to maintain our high standards and continue providing smooth and reliable service. If there’s anything more we can do for you or any suggestions you might have, we’re here to listen and assist. Thank you again for your kind words and for trusting Cinch Home Services. We look forward to continuing to serve you! - Brooklyn
Reviewed Oct. 21, 2025
HORRIBLE SERVICE!!! Save your time and money and choose a different company. 2 months for a fridge to be fixed and now my warranty has expired and no one is calling or responding to emails. The send out unreliable service providers that have no idea what they are doing and are not responsive, order wrong parts, lose parts, replace the wrong parts. This has been a nightmare. I've been without a fridge for 2 months now.
Thank you again for bringing this to our attention.
Reviewed Oct. 21, 2025
I had an issue when they replaced my furnace. I didn't feel like I really understood what I was getting and what I was authorizing. I didn't appreciate the lack of communication when we had the furnace replaced. Communication, especially through the portal and email, could be more clear. There's a lot of times when it says to contact the provider, but the provider doesn't know either. There's a lot of unclear communication. The technicians were great, knowledgeable, and helpful though.
Ruth, Thank you for choosing Cinch Home Services for your home warranty needs. We greatly appreciate your positive feedback regarding our technicians and the quality service they provide during their visits. It’s crucial for us to deliver the care you deserve.
We sincerely apologize for the lack of communication regarding your furnace replacement and any confusion with the service process. It's important to us that you feel informed and supported every step of the way. Your feedback has been noted, and we’re committed to improving our communication methods to enhance your experience in the future.
Should you require further assistance, feel free to reach out. We're here to ensure your next interaction runs smoothly. Thank you again for your thoughtful feedback. - Brooklyn
Reviewed Oct. 21, 2025
Our garbage disposal unit stopped working so I contacted Cinch. They were really good about it. They recommended me a plumber and the guy came two days later. We had it scheduled at 10 o'clock in the morning and he was there right at 10 o'clock. He fixed everything right there on the spot. It was a total motor lockup so he ended up replacing the whole unit. It was really easy and quick. Within an hour and a half, he was done with everything. He was really good. He was polite, punctual and clean-looking.
Vasil, Thank you for sharing your experience with us. We are thrilled to hear that you are delighted with the seamless support from our team and the professionalism of our plumber. It's wonderful to know that the replacement was handled effectively and met your expectations. Your recommendation is the highest compliment we can receive, and we are committed to maintaining this level of service. Thank you for choosing Cinch Home Services! - Brooklyn
Reviewed Oct. 21, 2025
We've been with Finch since 2018 and it is reliable but expensive. Replacement hasn't happened but they did fix items. We had done some claims online and the work done has not been bad.
Venkata, Thank you so much for your glowing review! We're thrilled to hear about your generally positive and dependable experience with us since 2018. While we understand that the pricing component isn't ideal, we truly appreciate that you recognize the reliability and alignment of our services with your expectations. Customer satisfaction is critical for us, and we're happy to see our online setups and customer service efforts rated positively by you. Your renewal decision and high rating mean a lot, and we look forward to serving you for many more years to come. Thank you for placing your trust in Cinch Home Services! - Brooklyn
Reviewed Oct. 21, 2025
I only had one claim with Cinch. The technician came and repaired my dishwasher. However, it took a long time to set up the appointments for them to come and do the service.
The repairman that came was very professional. The only thing negative about this whole event was the service appointments for them to get here. It took them a while to come and do the repairs.
They had to come a couple of times because the first time the guy came, he didn’t have a part to finish the job. Then it took a while for him to get the parts and come back. Overall, they did a good job. The communication was all right.
Felix, Thank you for sharing your experience with Cinch Home Services. We're delighted to hear the claim process for your dishwasher smoothly and that you found our contractor to be professional and effective. We understand that the wait for required parts can be frustrating and appreciate your patience and understanding throughout the scheduling process. Your recommendation means a lot to us, and we remain dedicated to delivering timely and reliable service in the future. Should you need any further assistance, please don’t hesitate to reach out. Thank you for choosing us to ensure your home appliances continue running smoothly. - Brooklyn
Reviewed Oct. 21, 2025
Cinch is slow getting back with you, but they do good. It’s all right A faster response would make the experience better.
The technicians are 50-50. There’re some good ones, but there’re also some that just don’t wanna do it.
Peter, Thank you for your feedback and for being with us throughout the years. We're pleased to hear that your interactions have been mostly satisfying. We apologize for any delays you've experienced in communication and assure you this is taken seriously. We appreciate your insight, and our team is consistently working to expedite our service processes which include every aspect regarding our technician's performance. Your feedback aides in our pursuit of enhancement. Should you have other thoughts, feel free to reach out. We are here to help you have the best experience possible.- Brooklyn
Reviewed Oct. 21, 2025
I file my claim with Cinch online and their turnaround is very short, 24 to 48 hours. That’s on a high-volume time of the year. Normally, I get somebody pretty quickly. In the 25 years I’ve been with the warranty company, I’ve had three people who either stole the appliances or didn’t show back up. The techs said they were taking the appliance to fix it but they never brought it back. They took the parts and never brought them back. Cinch had to send someone else out with a brand-new unit. I had to get a whole furnace replaced because the individual never brought the parts back that they took.
I also had scenarios where I had to get all new stuff and where a service provider tried to con me out of money and destroyed my property and made it seem as though I did it and Cinch wouldn’t cover it. I had them ban a company from me, but they still wouldn’t replace the unit that was destroyed by that company because of the lie they told. The people who came out here tried to con me out of money for Freon and they stabbed holes in my unit. They also purposely put the breaker upside down and I had to pay another $150 to get somebody else to come back out here because I didn’t know that they sabotaged my unit. I had to find somebody else to fix it out of my own pocket. Cinch did not believe me as a customer because of what the service provider wrote on the documents.
When it comes to customer service, sometimes even when you wanna go up higher, Cinch’s customer service hesitates to send you up higher. But if they can’t give me an answer, then I need somebody higher. What I don’t like is that everything is just black and white. It’s like being an inspector where you have to put your personal views to the side and do what the job says. But my thing is I didn’t blow up my AC unit and I didn’t stab something in the thing. Customer service is a stickler that they stand by the black and white, whatever the case may be. Cinch will not cover normal wear and tear. But other companies will. I own two home warranties and there are certain things that Cinch won’t do.
Other than that, I stay with Cinch because they are more consistent than inconsistent. On two occasions, they had both appliances fully replaced. I haven’t had too bad an experience with them. Most warranty companies have you go out and look for your service provider or you have to struggle, but Cinch doesn’t do that. That’s one of the best things about them. I don’t have to worry about having to go find my own service provider.
I’ve been with Cinch long enough where I’ve gone from paying a $50 deductible to now $150. Their deductible is higher than others. It has gone up yearly and I’m not happy with it. But it does what it does. I understand inflation. But if you have somebody for 25 years, I shouldn’t have to call you back every year to beg for a discount. I’ve owned four homes at this time and Cinch has been on all four. When I see that my warranty has gone up another $15, which really blows my mind that much per year, I shouldn’t have to call and be like, “Hey, I’ve been a customer of yours.” And they tell me I don’t get some kind of discount.
If I’m here in Virginia, in the Hampton Rose area, Cinch ought to know that either I am military or not. If I ask them for a military discount, they would not give that to me. They should give a military discount. Overall, I would take Cinch over American Home Shield. I have put Cinch on my daughter’s home when she purchased it because who has time to go look for a service provider? At least I know if a service provider messes up, I have 180 days. If an appliance glitches up again, I don’t have to drop another $150. If there’s a complaint about a service provider, they will move expeditiously. I also like that now, Cinch will call you automatically and see if the person came and fixed the issue. They will actually ask, “How was that provider?”
Marlene, Thank you for sharing your experiences with Cinch Home Services over the years. It's wonderful to hear that you find our commitment to quick service and managing logistics convenient. We sincerely apologize for any dissatisfaction you’ve felt regarding vendor accountability or damage resolution. We are vigilant about improving our providers’ accountability measures and continuously seek customer-centered solutions. Your feedback on vendor challenges and premium costs is invaluable, and we take it to heart as we strive to improve our services. Ensuring a positive balancing act between deductible costs, loyalty, and automatic discounts is important to us. Thank you for your loyalty, input, and for letting us serve you. Should you have more recommendations we are here to listen and support wherever possible. - Brooklyn
Reviewed Oct. 21, 2025
Cinch is a good thing to have so I keep the service. I’ve been with them since 2020 and filing a claim is very easy. I have called them and used the online options depending on the situation. If it is something that I really need the service for right away, I call. If it isn’t, I go online. Their reps are very good and flexible, while the online tools are pretty easy and simple.
The contractors are very nice, especially with the plumbers who came over here. They are awesome and I even asked them for a card. I will recommend Cinch. So far, everything has been working fine. The only thing that stayed the same every time tech came and fixed it was the fridge. Cinch replaced that.
Juan, We're thrilled to hear about your positive experiences with Cinch Home Services! It's fantastic to learn that both our phone service and online platform have met your needs efficiently. Your compliments about our contractors being professional and effective, especially in handling situations like your fridge replacement, are genuinely appreciated. We strive to maintain this level of reliable and hassle-free service. Thank you for your recommendation, and we're happy to have fulfilled your home warranty expectations! - Brooklyn
Reviewed Oct. 21, 2025
We’ve been happy with Cinch. Most of the time, my husband does the claims with them. He does it through an online app and it has been pretty straightforward. We get a call back from the local business that is assigned the work order and they schedule a visit with us. It goes quite smoothly. We’ve gotten to know the service guys. It has been mainly this one business in town and they have been very nice.
Adele, Thank you for sharing your experience with Cinch Home Services. We're thrilled to hear that the claim process has been smooth and efficient for you and your husband using our online platform. It's great to know you have developed a positive relationship with the local businesses who handle your needs and that you've consistently received pleasant, reliable service. Your satisfaction is our goal, and we're glad to have met your expectations. Thank you for choosing us to protect your home, and if you do ever need additional support, we're here to help! - Brooklyn
Reviewed Oct. 21, 2025
I've been with Cinch for nine years. Customer service is okay, nothing spectacular. Sometimes it’s good, but it’s just rare. Most times, it’s just okay. I would say with their website, just being more user-friendly in terms of being able to request services would help. In the past, when I have requested services, Cinch getting back to me in a timely manner wasn’t always the best.
Terrence, Thank you for sharing your experience with Cinch Home Services and for being a loyal customer throughout the years. We're genuinely sorry to hear that our customer service and online interface didn't meet your expectations. We're continually working to enhance these areas so that requesting service is straightforward and efficient.
Your feedback regarding slow response times to service requests and the website usability is crucial, and we are committed to examining how we can improve these aspects to provide enhanced customer satisfaction. Even though your encounters varied, with temporary positive service events, striving to ensure dependable, timely service remains our goal throughout.
We sincerely value your feedback as it aids us in pinpointing areas for improvement. If there's anything extraordinary we can address, don't hesitate to let us know. Thank you again for your patience and for bringing this to our aware attention.
Sincerely,Brooklyn
Reviewed Oct. 20, 2025
My AC has been down for two months. The approval process for the claim and the ordering of the parts has taken entirely too long. They have ordered the wrong coil twice now. I have a tenant that is supposed to move in tomorrow and I need this repair completed immediately. My calls to customer service were agonizingly inadequate. The call center is overseas apparently and the operators were unable to provide a detail cost of what Cinch was covering in the repair, nor could they expedite the repair. Hopefully, someone will read this review and call me to expedite!
Your feedback is incredibly important, and we’re committed to making this right. Please expect a direct outreach shortly so we can work toward a resolution that meets your needs.
Reviewed Oct. 17, 2025
We’ve been having the same issue with our dryer for the last few years and constantly pay our deductible to complete the repair which totals over 375 dollars and here we are 5 months later same issues and Ken, Princes/CR said we will
Have to pay again hush to get the problem resolved and wouldn’t not provide escalation help. Lastly I spoke with the owner or the last company who tried to repair the same issues stated that they need told cinch it was maintenance bc they would not get paid. Edward (Top Tier Appliance) he even said they should repair or swap the unit out.
Wardell, Thank you for reaching out and sharing your experience. We're truly sorry to hear about the repeated issues with your dryer and the frustration caused by having to pay multiple deductibles for the same problem. Your feedback makes it clear that your experience hasn’t met the service standards we strive to uphold.
Please know that we’re committed to resolving this matter properly. We’ve located your account and will have a resolution specialist reach out to you directly to investigate further and work toward a solution.
We appreciate your patience and understanding, and we’re here to help make this right. - Brooklyn
Reviewed Oct. 15, 2025
I have a complaint against Cinch Home Warranty company. I have had so many issues dealing with them, regarding my Hvac split system. I have a new unit and it's leaking refrigerant and they won't send a Professional, Licensed, Bonded,and insured company out to truly fix the issues that the previous 3rd party hvac businesses they sent out did not do. I have had major issues regarding this Hvac unit for the last few years. I want a professional to schedule an appointment and truly diagnose and fix the problem. They have only been continuously adding "bandaids" to the problem and never truly fixing these issues. Here it is once again Summer is quickly approaching and I currently do not have cool air coming out while also having a Senior Citizen living in my home. This is unacceptable.
Thu, 6/6/2024, 5:15 AM UTC
Reviewed Oct. 9, 2025
DO NOT PURCHASE A HOME WARRANTY FROM THIS COMPANY! This company is less than easy to work with. My case has been mishandled from the start. My induction cooktop went out leaving me without a working stovetop since August 25th and it is still not fixed.
Hi Suzette,
We’re truly sorry to hear about your experience and the delay in resolving your induction cooktop issue. This is not the level of service we aim to provide, and we understand how frustrating it must be to be without a working stovetop for such an extended period.
Please know that we’re committed to investigating what went wrong in your case and working toward a resolution as quickly as possible.
We appreciate your patience and the opportunity to make this right. If you’re willing, kindly reply with the best phone number and email associated with your contract so we can assist you further.
Sincerely,Brooklyn
Reviewed Oct. 7, 2025
This has got to be the worst home warranty company out there. I believe I ended up here after my previous company HMS was acquired. I hadn't had to file a claim or anything but noticed the price hike. Well, I filed a claim in April and one in September. Thee worst! First, I'm not sure which companies they're contracting with but they're BARELY qualifying as companies. These technicians are subpar. One plumber put an apparent bandaid on the problem. Well, I file my September claim, plumber arrives and tells me the previous issue wasn't fixed but he'll take care of the reason he's here; sump pump. He tells me get on the phone with Cinch and when I do, what am I met with. HORRIBLE customer service, no understanding of english, no comprehension of the issue. A bunch of text book malarchy that just ends with 'pay this, pay this, pay this.' I informed the tech was just here in April to fix apparently the same issue and he didn't do it, and that's why I have water in my basement. Cinch told me that there was only a 14 day window on a REPAIR...there are longer windows on socks!
Reviewed Oct. 6, 2025
I have been a customer for over 5 years. Cinch bought out FIXD in 2021, and I had great service, but I have now found myself all to ready to end my service with them. I'm locked in until Dec, but it will not renew. I have never had an issue before, but from June to now October has been the worst experience. Out of the entire DFW area they can only offer 1 HVAC Provider, who after sending 5 different people out on 3 units, and telling me things that didn't add up, and the owner of the HVAC company telling me that he doesn't like his employees working on the same job to share information or the pictures or write-ups with each other (I kid you not), I requested a different HVAC Provider and was told there is no one else I can work with after several thousand in and dismal results. I then got 2 providers on my own + my neighbor who does commercial HVAC to look at everything and were baffled by the Provider and what I had been through. So corrupt. The canceling process was a multiple day, multiple hours run around. Cinch is finally currently is sending me a $955 check for money somehow the provider overcharged me, but still doesn't have anyone else for me to have fix my unit. I pay for the Premium Cinch Service. I've wasted a lot of $, time, and frustration. So disappointed. Thank goodness for my neighbor who is an executive (worked his way up at a commercial HVAC company) getting on his hands and knees up in my attic and bringing out all sorts of equipment AND my friend who recommended her residential trusted HVAC guy who has been great.
We’ve located your account and have escalated this to one of our Resolution Specialists who will be reviewing everything in detail. They’ll be reaching out to follow up and work toward a solution. We appreciate your patience.
Reviewed Oct. 6, 2025
When I first started, it wasn’t Cinch, it was HMS. Our water heater went out a month after we moved in, had five kids under the age of 10 at the house, and nobody could take a bath. But they sent out a wonderful company, and they actually replaced it with a larger water heater.
Cinch sent out a person from Haha’s Heating & Cooling for the air conditioner, they told me my entire unit needed to be replaced, and Cinch disagreed with that. Instead, they sent somebody out to put Stop Leak in it. In addition to the $200 service call fee, I spent another $300 because the coolant was so old, it was hard to find, and super expensive. My son and I went without air conditioning when there was a heat advisory for two weeks and Cinch took over a month to send me $350 to get a window unit.
I had a spare refrigerator in my garage that I paid additional for, and it wasn’t working. First, they said that they couldn’t find anybody, and when they got somebody out there, the guy said I was leaving the refrigerator door open. I told him I wasn’t doing that. He stood in my doorway, said I didn’t know what I was talking about, and I was making it all up, and he wouldn’t be coming back. I called Cinch and told them, but they wouldn’t do anything about it. And I just didn’t have the time to deal with it, so all the food in there went to waste. They finally sent somebody else and got it all fixed, but that was over a seven-month period, and I had to stop using it.
So, I’ve had good experiences with Cinch, but they’ve been few and far between, and I’ve kept them for 8 years because there were times it made sense having it.
We’ve located your account and will be reaching out to you personally to address your concerns in more detail. Our goal is to ensure every customer feels heard and supported, especially when things don’t go as expected.
We appreciate your patience and the opportunity to work toward a resolution.
Reviewed Oct. 4, 2025
As first time homebuyers, Cinch Home Services was a closing gift from our dealer and it’s a great one to have. Submitting a claim online was easy. The technicians got out here in a timely manner, were respectful while they were here, and completed the job on the same day.
While we understand that waiting a few days—especially over a weekend—can be inconvenient, we’re glad the issue was resolved in a single visit and that the overall process met your expectations. Your feedback about our user-friendly platform and seamless service means a lot to us.
We’re grateful for your recommendation and look forward to continuing to provide you with dependable support whenever you need us.
Reviewed Oct. 3, 2025
I’m not happy with Cinch Home Services. I was giving their number to everybody before, and now, I’m not going to because I didn’t like it. Because when my refrigerator was broken, they sent me to Kenmore, and I had to pay $700 extra to Sears to fix it.
At first, Cinch said I needed a compressor. Then, after that, they called and told me that they sent something from Illinois. Then they called me again and said that I cannot have it, and that I have to do it with Kenmore. They cannot do anything because it’s under the manufacturer’s warranty. The compressor was under guarantee, but because I don’t have guarantee with them, I have to pay for labor. But they could fight and get it from Kenmore. I told them to get it from Kenmore if Kenmore is the manufacturer. And they said that I have to call and get it from Kenmore.
I had Cinch for almost two years, and I was okay with what they did with other stuff. They’ve helped me. I pay them 150 for the deductible. And last time, they said $150, and I paid it, for the deductible. They said some stuff is not under guarantee. I have to pay extra. And I did.
The representatives were also good. They answered me, but it still depended on who answered the phone. The last guy that I talked to last month was nasty and told me that it’s not their problem. And he didn’t explain anything to me. He just told me to talk to Kenmore, and that they won’t give me my $150 back. I told him that they need to give me something back because I paid Cinch $150, and then I had to pay $700 for Sears to fix the refrigerator.
So, this year, I’m thinking of changing to a different company, because I pay $150 on this, and they come. And sometimes, they don’t finish the job. But sometimes they’re good. They did a good job with my stove, and I’m happy. I paid $150, they fixed it, and everything’s okay.
Reviewed Oct. 3, 2025
I had Cinch before on another house, but I didn’t even realize it. For this house, I got the warranty since it was offered by my Realtor. My first claim was for an AC, and the tech found nothing wrong with it. It started working, but it stopped again. I already paid a deductible once, so I called and complained. The customer service explained that there’s a period of 180 days that I can follow up on the claim where I don’t have to pay another deductible. It turned out it was covered. I was extremely happy to hear that explained to me.
We’re especially glad our customer service team was able to provide clear and attentive support during your air conditioning issue—and that our 180-day workmanship guarantee helped ease the stress of a repeat malfunction. Your feedback about the technician’s visit and the warranty benefit is greatly appreciated.
We’re grateful for your continued trust and look forward to being here whenever you need us!
Reviewed Oct. 3, 2025
I filed a claim for my washing machine online with Cinch. Everything went well. The website was user-friendly. The contractor was very helpful and professional, but they had to order parts for it. It took a month for them to come back. The parts came, but I think they were booked up, so they didn’t have any other available appointments. Other than that, everything was good.
We understand how frustrating delays can be—especially when you're waiting on parts and appointment availability—and we truly appreciate your patience during that time. Your feedback helps us identify areas where we can improve scheduling and service coordination.
It means a lot to us that, despite the inconvenience, you still felt well taken care of and would recommend Cinch. We’re committed to delivering reliable service and support, and we’re grateful for the opportunity to serve you.
Reviewed Oct. 3, 2025
I have been a customer for over 5 years. This is the first time I have had to submit a claim. My hot water tank began to leak. I put in a claim to have this service completed and the technician came and was here for 5 minutes. They said it needs replaced and someone would be in touch the next day. It is now day 3 and still no hot water and no time to replace. I’ve called over 5 times today, and no one in customer service was able to help me. I then spoke with a “Supervisor” who treated me terribly.
They spoke to me as if I was incompetent and it was the most infuriating experience. I’ve paid so much money to Cinch and because it needed replaced, even though I have “complete home coverage” they were still requiring me to pay $540 to the HVAC company they sent because they “don’t cover the upgrades” … I didn’t ask for an upgrade!!! Cinch, do better!!!!! I have been a loyal customer for years. Your company did NOT have our best interest at heart and that is so horrible. I was pushed up against a wall and was given no options that benefited my family and home, only to benefit Cinch. I am disgusted with the customer service. Absolutely disgusted. I feel like I have been scammed and it is a terrible feeling.
Reviewed Oct. 3, 2025
Cinch was included with the sale of our house when we bought it two months ago. We filed a claim online for our garbage disposal. The tech called me that afternoon, and he came out the very next day. We’ve had no issues with the garbage disposal since then. It was a great experience.
Melanie - Thank you so much for sharing your experience! We’re thrilled to hear that your garbage disposal issue was resolved quickly and smoothly. It’s great to know our online process and technician support made things easy for you. Your recommendation means a lot, and we’re grateful to have you as part of the Cinch family!
Reviewed Oct. 3, 2025
I only had to use Cinch once. It was part of the agreement when I bought my house from the previous owner. When I had an air conditioning issue, I called, and the person I spoke with was gentle, empathetic, and diligent. They were here the next day, which was super quick. Cinch offers good service, but the price I pay to do business with them could be better.
We also appreciate your honest feedback regarding pricing. We’re always looking for ways to improve and provide the best value to our customers, so your input is truly valuable.
Thanks again for choosing Cinch—we’re here whenever you need us!
Reviewed Oct. 1, 2025
I do not recommend Cinch. My file was marked a medical emergency — I’m 22 weeks pregnant and had fetal surgery on September 13 — yet Cinch has acted with zero urgency and terrible communication.
Timeline:
Claim opened: September 18
Diagnosis completed: September 20
Parts request submitted: September 22
Today: October 1 — still no parts
What actually happened: I was repeatedly told the part was “coming from Austin” and would arrive Sept 30–Oct 1. Today my technician, James, told me the warehouse never had the part and Cinch is only now “re-sourcing” it with a new ETA of October 7. James also said the exact part is available locally at the Goodman/Amana warehouse in Dallas and ready for pickup — but Cinch refused to authorize him to get it. Why would they block a same-day local solution while my family suffers?
Cinch offered $350 for a portable AC (completely inadequate — a single portable unit can’t cool a multi-room house), and nothing at all about the hotel/rental accommodations my plan covers. I called three times last week for tracking and was told the part had been provided to the technician — which was false because Cinch never ordered it. That explains why there was no tracking.
Unanswered questions Cinch needs to answer immediately:
Where are the parts being ordered from?
What is the supplier’s phone number?
What is the part number?
If the part has been sourced, why won’t Cinch pay for overnight shipping?
Why won’t the technician pick it up locally in Dallas?
This is more than an inconvenience — it’s negligence that directly affects my health and safety. If you need reliable, urgent service, avoid Cinch until they fix their processes and start treating medical emergencies like the priority they are.
Jenn, our records show that a member of our team is working directly with your family to try to resolve your claim as quickly as possible. She will remain in touch to ensure that the claim is completed as quickly as possible from this point. - Cinch Social Media Team
Updated review: Oct. 10, 2025
I received a call from Mary ** a representative on behalf of Cinch whom provided a sincere apology and expedited my reimbursement of the HVAC repair. She was kind and professional and saves face with my long term relationship with Cinch as well as reassured me if I had any future unsatisfied incidents in the future to reach out to her. I am still waiting for my $100 deductible to be returned and however satisfied with the outcome.
Original Review: Oct. 1, 2025
I have had this company for many years when it was Sears. This company has changed for the worst . The CSR’s can’t speak nor comprehend English and the company does not have service providers in many areas. I paid my deductible and was told they would get me a service provider for my air conditioning unit. No one was available in my area at all so they said I could hire someone else to repair it and they would reimburse me. I did exactly that and submitted the invoice expecting to be reimbursed the bill and my $100 deductible. They have not reimbursed me and it’s been almost 90 days. I’m canceling my relationship with this company. Do not get involved with this company.
We’ve located your account and will be reaching out directly to help resolve this matter. Our goal is to make things right and ensure you receive the reimbursement you were promised. We appreciate your patience and the opportunity to improve your experience.
Reviewed Sept. 28, 2025
I called the service number and reported the issue, we were charged a second service call fee to have a technician return to assess the issue.
The day of the service, the technician arrived and I was describing the issue, the technician said that the warranty company would not pay for a repair and would more than likly opt for a replacement dryer. The technician did not even look at the dryer, he said that someone would be reaching out to is to discuss the next step. I said ok, off he went.
We never heard back from the warranty company, we continued to use the drying making the horrendous noise.
As We never heard back from the warranty company, I called in to seek status of our claim, and was told that our issue would have to be elevated to a next level claims adjuster, who informed me he could see the services, and the notes from the technician said “ customer wants new dryer” which was not what I said, that is what the tech told me would happen based upon his experience.
The next level adjuster informed me that I would need to pay another service call fee to have a different technician to come out and assess the issue, I let the adjuster know we had already done that and the previous tech had said it would be replaced, I could not see paying another service call to achieve the same outcome as the assessment had already been done by the previous service call.
Then I was routed back to the call center and explained the out come to the customer service agent, who said they would escalate this to their supervisor, and call me back the next day, I didnt get a call back, so I called back two days later, and new service agent went over the case, and let me know that he could give me a “discount” on the next years yearly service debited from my credit card, and use the discount pending to pay for the service to have a tech come out, but it would be out of my pocket as the next years service renewal was in a few months, so I would be out the cash for the service cal to re-assess the machine
I declined, and let the service agent know I had ordered a new dryer and it was coming in few days as our family could no longer take the grinding noise any longer, and that I would move the affected dryer to the garage from the laundry room, amd hook ot up there as the noise could not be heard in the house from the garage. I was informed movimg the dryer to the garage would void the warranty
I cancelled my reoccurring yearly payment, and will not ever use or recommend cinch again to anyone
Paid 2100.00 over the course of three years, plus service calls, lost time from work waiting on incompetent techs, customer service agents that are trained to make reoccurring revenue on a revenue generating warranty, save your the time on the phone and aggravation
Do not use cinch, save your time and money.
Reviewed Sept. 25, 2025
At this point I’m so disappointed in the service or should I say non service I have received. Almost a full month and repair on my washer is still not done!!! Wrong part sent, i was never asked model number, a random model # was put in. Supervisor promised to call, been two days, no call. Called the service partner, LG, says cinch cx order.
Vicki, We're truly sorry for the frustration you're experiencing due to the delayed washer repair and communication issues you've encountered. It's concerning to hear about the misunderstanding concerning your model information and the unattended follow-up calls you expected from a supervisor. Rest assured that we are highlighting your case for immediate resolution and will keep it as a priority until everything is set right. We will ensure someone from our team reaches out promptly to gather more details and ensure a fast-tracked solution. Your comfort matters, and we are committed to improving your experience without further delay. Thank you for bringing this matter to our attention. Thank you, Brooklyn
Reviewed Sept. 24, 2025
I am very frustrated!! I live in San Antonio Texas where it is still 95 degrees in September my Air Conditioning has not been working for 3 weeks!! The sears technician came and said that it needed a new coil and that he had to order the part!! Then they put you on this ridiculous schedule that you have no control over and the appointment that the technician made me was for another week!! He waited until the day of the appointment and called to tell me that the part didn’t come in so I had to be put back on the schedule for another week!! The appointment was for today September 24th and he texts me at around 5:00 pm to tell me the part still didn’t come in and now he is expecting me to wait another week!! I called Cinch services both times that the technician said the part hadn’t come in to see if they could do anything to expedite the process and they just repeat what you already know, that they are still waiting on the part!! It will be 1 month for my family to be without air conditioning in Texas!! It is ridiculous that you get poor customer service just because you have a home warranty!!
Annette, Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and discomfort this situation has caused you and your family—especially during the extreme heat in San Antonio.
We understand how critical air conditioning is, and waiting nearly a month for resolution is absolutely not the experience we aim to provide. Delays in part availability and scheduling can be incredibly disruptive, and we’re truly sorry for the repeated reschedules and lack of timely updates.
Your feedback is being escalated to our specialist team for immediate review. We’re committed to doing everything we can to expedite the process and ensure you're not left waiting any longer than necessary. Please know that your comfort matters to us, and we’re working to make this right.
Thank you again for your patience, and we appreciate the opportunity to improve. - Brooklyn
Reviewed Sept. 22, 2025
They are worse than horrible. They blaimed us because their tech sent wrong measurement and now refuse to give us an oven that fits and charged us 35 percent to send wrong oven back! We are seniors and very very upset about this unjustice.
Reviewed Sept. 22, 2025
Cinch did not honor its obligation.
I am a long time customer, but when I put in a service order for my refrigerator it was very frustrating as parts were not available and each time there were long waits to order parts. Ultimately, after months of trying it was determined the refrigerator could not be repaired and a replacement check was offered. It has been 3 months since I am due to receive this compensation. I have been calling regularly to inquire about this and and every time I am told its in the mail but never gets delivered. Since I get other mail from Cinch on the same address, there is no issue with mailing. It seems they are straight out lying to be every time I call (almost every 3 weeks) that the check is in the mail. It is pathetic that they will not honor their obligations.
Mona, thank you for bringing this to our attention. We’ve located your account and want to assure you that a resolution specialist will be in touch with you as soon as possible to assist further. We understand how frustrating this experience has been and appreciate your patience as we work to resolve it. Sincerely, Amanda
Reviewed Sept. 18, 2025
Years ago, I just transitioned to Cinch when they took over another company that I had had since I bought the house. They've done a good job like the previous one. I suppose the prices have gone up, and I know the deductible has gone up over the years. My most recent claim was for a garage door opener, and I was contacted by the company. We set up a time. Their guy asked me to send some photos so that he could have a sense of the thing before he came. That was very efficient. Overall, Cinch has been useful to me on a number of occasions.
Richard, Thank you for taking the time to share your positive experience with Cinch Home Services. We are thrilled to hear that the transition was seamless and that you appreciate the consistent service over the years. It's wonderful to know that the technical proficiency of our service in handling your garage door opener issue impressed you, and we're glad you found the online customer support effective. We acknowledge your feedback regarding the phone service and appreciate you pointing it out as an area of improvement. We are constantly striving to enhance our customer service across all channels. Your recommendation means a lot to us, and we're grateful for your continued trust in our services. Thank you for choosing Cinch Home Services, and we look forward to supporting you in the future! - Brooklyn
Reviewed Sept. 18, 2025
My latest claim to Cinch was questionable. The person they sent out did not do the proper assessment, so they declined the repair. When I called to inquire about it, they said it was declined and it was closed, and there was nothing to do about it, which I did not agree with, but I know now what to say and what to ask when someone comes to my house. I also have to call and tell them to send somebody else out before the payment is submitted. Other than that, the claims before were great.
Debbie, Thank you for sharing your experience and for being a loyal customer over the past nine years—we truly value your continued trust and commitment. We're glad to hear that your overall experience with Cinch has been satisfactory, and that our service has generally met your expectations.
That said, we're sorry to learn about the recent issue with the technician’s assessment and the resulting claim denial. We understand how frustrating that must have been, especially after years of reliable service. Your approach to being more vigilant during assessments is wise, and we appreciate you taking the time to share that insight—it helps us understand how we can better support our customers moving forward.
If you’d like to speak further about the denied claim, please don’t hesitate to reach out. We’d be happy to review the situation in more detail and see how we can assist. Your feedback is incredibly valuable, and we’re here to make sure your experience continues to improve. - Brooklyn
Reviewed Sept. 18, 2025
Overall, the service with Cinch has been okay. On the latest service call, they came out and did what they needed to do. However, with the one before that, there was some issues with them mixing up the properties. The service technician showed up at my property instead of my rental property, and things should have been clear when we talked that time. That's been a mediocre experience, but the most recent one was fine.
Aaron, Thank you for taking the time to share your experience. We’re glad to hear that some of your service calls have been handled efficiently, and we appreciate your honest feedback about the areas where we can improve.
We’re especially concerned about the confusion with technicians arriving at the wrong property—that’s certainly not the experience we aim to deliver. If you're open to it, we’d love to look into this further and ensure your property details are correctly documented to prevent future mix-ups. Please feel free to reach out so we can discuss this in more detail and offer any assistance you might need.
We also hear your concerns about contractor quality and want you to know that we’re continuously working to strengthen our network to better meet your expectations. Your insights are incredibly helpful in guiding those improvements. Thank you again for your continued trust in Cinch. - Brooklyn
Reviewed Sept. 18, 2025
We got Cinch as a recommendation. It was something that our realtor set up for us as we purchased our new home. However, I'm very frustrated with them. We had their contractor come out for our AC. It hasn't really been hot enough to know if anything was done, except they put in some refrigerant into our system. We ended up having to pay out of pocket for almost all of that. I still have stains in my ceiling, and I noticed a new one in my upstairs ceiling from the ductwork leaking from the AC running too hard.
I also have a major gas issue with my dryer. It is a 1985 Maytag dryer. I called Cinch but they told me that I didn't have their premium service. I had called before that and I had upgraded the policy to include the washer and dryer. They told me that the extra $137 that I paid did not cover that and that I needed to pay another $50 for that service. I was on a recorded line asking specifically about the washer and dryer. I was told it was included. They told me they were gonna refund me. They said they would meet me halfway and do $25 but they still didn't even do that.
They've had two separate companies come out and look at our dryer. One guy came and replaced the gas valve. He said it was good to go, that we might smell some gas, but it's just a little runoff. That led to a very dangerous gas leak in my home for over 30 hours. We had a hard time waking up the next morning. We also have pets in the home and my son's room is located in that same area of the house. Thank God he was not here.
I had Nicor back out. They confirmed that the gas leak was coming directly from the valve that was replaced. Cinch claimed they never got that documentation from Nicor so I sent it over to my case manager last week. They said they were gonna send out another company. Another company came out and the guy said it is an old dryer and he was gonna deem it unrepairable. He said he could replace one more thing but it was not gonna change the outcome.
Cinch came back to me and said the contractor told them that there was no issue with the washer. I called the contractor back and they told me that they had to get on the phone and talk with them. That company said Cinch was saying since there is a part available that they could locate, they would not replace my dryer. They would only have a company come out and replace that part.
My issue is that this is now a health hazard. It is an active gas leak. I've had Nicor out multiple times to identify that it's coming from this dryer. I have given the documentation. But instead of resolving the issue, Cinch wants have another tech come out. I have to vacate my home with my pets, turn that gas on for up to four hours before a tech comes out because if I don't have the gas on, then they would tell me they can't detect the leak. I also have to take off time from work to have them here for the four-hour window to replace a part that they've already done twice. Every time I call Cinch, they are not helpful. They'll keep me on hold for up to an hour. I have a medical condition and this is a huge health hazard to have this constantly going on in my home and having to constantly turn this gas on for them to come inspect it.
Cheyenne, Thank you for taking the time to share your experience—we’re truly sorry for the frustration and concern this situation has caused you and your family. Your safety and peace of mind should never be compromised, and we deeply regret that your interactions with us have left you feeling unsupported.
We’ve located your account and want to assure you that a member of our team will be reaching out directly to continue resolving this matter. We’re relieved to see that a replacement is now in progress, and we hope this brings some much-needed relief after what you’ve endured.
Your feedback is invaluable, and we’re committed to learning from it to improve how we serve you and others going forward. Thank you again for your patience—we’re here to make things right. Thank you, Brooklyn
Reviewed Sept. 18, 2025
The service from Cinch was fast and the technician was fine. I was satisfied with the experience.
Carolyn, Thank you for sharing your experience with Cinch Home Services. We are thrilled to hear that our quick service and easy repair process met your needs, especially during such a crucial moment as preparing dinner. Your satisfaction is our priority, and we're glad everything went smoothly with your appliance repair. We look forward to providing more prompt and reliable service whenever you need us. - Brooklyn
Reviewed Sept. 18, 2025
The contractor that Cinch sent was straightforward and got the job done. The experience was satisfactory
Robert, Thank you for sharing your positive experience with Cinch Home Services. We are delighted to hear that the contractor handled everything efficiently and that you felt supported throughout the process. Our commitment is to make every step smooth and satisfactory for you. We're glad to have met your expectations and look forward to continuing to provide exceptional service in the future. Please don't hesitate to reach out if you need any further assistance! - Brooklyn
Reviewed Sept. 18, 2025
Everything went well on my recent service call through Cinch. It was pleasant. I’ve worked with this company for AC service before, and I feel very comfortable with who they are and what they do.
Christine, Thank you for sharing your positive feedback about your recent interaction with our team at Cinch. We’re delighted that our professional service left a reassuring impression. Your acknowledgment of our efforts to seamlessly handle situations reflects our commitment to maintaining the dependable service you’ve come to trust. We look forward to continuing this reliable partnership and are grateful for your kind words. Always here to assist whenever you need us! - Brooklyn
Cinch Home Services Company Information
- Social media:
- Company Name:
- Cinch Home Services
- Company Type:
- Private
- Year Founded:
- 1978
- Address:
- 4700 Exchange Court, Ste. 300
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- www.cinchhomeservices.com
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