Cinch Home Services Reviews
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About Cinch Home Services
Cinch Home Services is a home warranty company with over 45 years in business. It sells three plans with three different service fee options for flexible coverage and pricing. Cinch offers a 180-day workmanship guarantee and coverage for mechanical failure due to rust and corrosion damage, two perks that set it apart from other home warranty companies. Overall, Cinch can provide cost-effective solutions for appliance and home system repairs, but there have been some instances of dissatisfaction with the service provided.
Visit www.cinchhomeservices.com- Easy-to-file claims
- Coverage for unknown preexisting conditions
- 180-day workmanship guarantee
- Available in most states
- Potentially long wait times for repairs or replacements
- Some claims denied
- Occasional communication issues
- Deductibles can increase over time
Cinch Home Services Reviews
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Reviewed Feb. 18, 2026
I enjoy Cinch Home Services quite a bit. I've been with them for years and they've never let me down. I had a home through them years ago, sold it, and I’m using them again. I submitted a claim recently and they were easy to reach over the telephone. They emailed me and sent me everything necessary to point me in the right direction. Once I handled all their needs, they met mine quick and easy. I provided everything they required, double-checked it, and once they verified it, each day, they would notify me on the portal and via email that they were taking steps. It ran its course fine. The technician came and we spoke and enjoyed each other's company. He was in and out and provided more than what was necessary. He did all his checks and balances then came to the conclusion that the refrigerator was inoperable and suggested a replacement. Cinch took care of that. They've done great.
Reviewed Feb. 18, 2026
I had a good experience with Cinch. Their claims process went smoothly. The reps were very polite, organized and very helpful. The technicians were wonderful as well. We enjoyed talking to them and having them in our home.
Pamela, We’re thrilled to hear about your positive experience with Cinch. Our goal is to make our claims process smooth and satisfying, and we’re pleased to know you found our representatives and technicians polite, organized, and helpful. Thank you for welcoming us into your home. We're grateful for your feedback and look forward to serving your home warranty needs in the future. Sincerely, Brooklyn
Reviewed Feb. 17, 2026
I live in my house by myself and I needed some warranty. I picked Cinch Home Services and it's been more than five years since I signed up. The timing on how quickly they come could be improved and I'd like to talk to a person instead of being automated. Besides that, when I have a claim, they text me who the contractor is gonna be and let me know all the information. So far, the contractors have done quality work.
Reviewed Feb. 16, 2026
I had a problem with a light switch, and something was going on with the breaker box. I submitted the claims online and Cinch had to fix what was behind the light switch. One of the wires had come loose. My husband was out there when the tech came and they talked. He told him what the problem was and how long it would take him to fix it. He got it fixed that day and that was it. It passed the inspection and the house sold. So I'm happy with it. Cinch did a good job. I was satisfied with them. As a matter of fact, I'm gonna get them for my home warranty for my new home.
Reviewed Feb. 15, 2026
I'm a new homeowner and I knew I needed home warranty. My realtor gave me about four referrals, and when I looked over the deductibles and the services, Cinch Home came out a little better than the ones I was given. So, I signed up with them and when I had a claim, the experience was seamless. Recently, something happened with my ceiling fan. I had to pay the deductible of $75, then someone came out in a timely fashion and I was able to get a replacement fan with no charge other than the $75. There wasn't anything that I felt I had to be worried about. The way he came into my home was very respectful and he went through everything before deciding that he had to remove the fan. That was so open and honest instead of saying "We're going to do this" or "We're going to do that." He called Cinch Home to make sure that the fan was covered and it was. Then he finished the work in one day.
So far, I called Cinch Home twice and the contractors they sent out were both good. The other time I called them was for my refrigerator that was leaking and I couldn't wait for the time when they would have a person come out, so I had to go with the handyman. I would tell my relatives and friends to get a Cinch Home warranty because they need to have one and it's those little things that you don't really see or you don't really pay attention to until something happens. They're a good company.
Gail, Thank you so much for sharing your experience and for choosing us as a new homeowner! We’re thrilled to hear that your claims process was seamless and that our technician provided respectful, transparent service. We truly appreciate your recommendation and look forward to being there for you again when you need us! Sincerely, Angela
Reviewed Feb. 14, 2026
I'd recommend Cinch Home Services to others if they had any problems. Cinch is a small but good company. The technicians are professional and knowledgeable. Recently, I didn't have any heat after the power went out. When it came back on, the heat didn't come on. I got ahold of Cinch because the process said it might take a day or two. Howeve, I didn't have a day or two because it was so cold in my house. I got ahold of Cinch at noon. They said somebody would be here between 3:00 and 5:00, and he was. He came in, looked at the problem, diagnosed it, fixed it quickly, and that was it.
Reviewed Feb. 13, 2026
It's been pretty easy to submit a claim with Cinch Home. I go through their website and they have been responsive. The contractors have been good, too. I initially signed up with them because they were recommended by our realtor when I purchased a house, and I've been with them for five years. So far, I've been satisfied with their service and price.
Johnathan, Thank you for your thoughtful review and for being a valued customer for five years! We’re so glad to hear submitting claims has been easy and that you’ve been happy with our service, contractors, and pricing. We truly appreciate your continued trust in our services and look forward to serving your home warranty needs for many years to come! Sincerely, Angela
Reviewed Feb. 12, 2026
I do my claims to Cinch online. It's easy. They show me who it is that will be coming out and then they show up. I don't know anything about these people until they get here. Some are really good, but some are really bad. I have a claim in the works right now. An electrician came. He thought he fixed the problem, then he resubmitted it. It's been accepted. I haven't heard from him. It's been five days. He called me one time and told me he's waiting for approval. I went online and it was approved and I haven't heard from him. So, I'm gonna have to micromanage it and call him.
Tony, Thank you so much for sharing your experience with us! We’re glad to hear that submitting claims online has been easy for you and that our process helps keep you informed about who will be coming to your home.
We located your recent claim and are happy to see that it was just completed. We’re glad everything moved forward, and we truly appreciate your patience while waiting to hear back from the electrician.
We’re grateful to have you as part of the Cinch family, and we’re always here to help if you ever need anything.
Thank you again for your feedback! - Brooklyn
Reviewed Feb. 11, 2026
Cinch Home Services was the insurance that my Realtor told me about. Submitting a claim was easy. I had good interactions with their rep and the techs they sent out, who fixed the issue.
Chante, Thank you for the 5-star review! We’re so glad to hear that submitting your claim was easy and that you had positive experiences with both our representative and the technician. We appreciate your trust and are happy we could help resolve the issue quickly. Sincerely, Angela
Reviewed Feb. 10, 2026
I went online, filed a claim and was then was matched with a contractor and that went well. The claims submission process was easy and I was given a reasonable amount of information of who was coming, what company, and when. The quality of the contractor was great. The gentleman was really polite, on time, and did as best as he could. The issue is more substantial, but he said the fix is as good as it's gonna get. Cinch Home Services is reliable and they're a good company to work with. The scheduling is great. It's just a matter of planning deductibles. The guy put three holes in the furnace and left and that was $200. I don't think that that was worth it, but it is what it is. That's what I agreed to.
Reviewed Feb. 10, 2026
I've already had a couple of services done in the 6 months that I've had Cinch. They fixed my garbage disposal with no problems. When my toilet was running slow, they fixed that as well. The last claim was my electrical. I had a couple of receptacles that needed to be fixed, but the contractor had some problems with that. The first one, Lynch Electrical, took forever to respond so I ended up calling Cinch back and they rescheduled me with a different person. They came out and fixed the issue. I'm overall satisfied with Cinch.
Herbert - Thank you for sharing your experience with Cinch. We're pleased to know our services succeeded overall in meeting your needs by resolving both your garbage disposal and toilet issues promptly. Though we regret the initial delay with resolving the electrical problem, we're glad our team was able to quickly reschedule and address it. Your satisfaction is important to us, and we're committed to ensuring all future encounters maintain high guidance and efficiency for a smoother experience. Thank you for your feedback and for being part of the Cinch family.
Reviewed Feb. 9, 2026
Cinch Home took over the company I was with and I've been with that company for almost 28 to 30 years. Whenever I have a claim, I call Cinch it’s difficult now to reach them. It seems to me that they don't have a whole lot of companies that they deal with and it might take you two or three days before somebody calls you. I don't like that because with my old company, somebody would at least call me and let me know what their situation was. But then, I don't use Cinch that much anyway because I bought a lot of new equipment. My most recent claim with them was for the spring in my garage door that was broken. The door contractor I had was very good and I didn't have a problem with him. It was a matter of getting in contact with somebody.
At that particular time, me and my wife's car, were both in the garage and the door wouldn’t open. I needed my car. So, a couple of my friends came over and we lifted the garage open to get the cars out. Then the tech came two days later. Also, Cinch said they didn't cover it, so I'm not really a Cinch lover. They tried telling me a few things that they said were covered, but it didn't make sense to me, because everything on the garage door should be covered if you're going to pay the kind of money you pay. But they said that was the policy. My neighbor told me he could have fixed it though, because I got a lot of friends that do a lot of things. So I'm thinking about getting another policy with somebody else. I would also tell a friend or family member to better check with somebody else and see which one is the best before they take Cinch.
James, Thank you for taking the time to share your experience. We truly understand how stressful and urgent the situation must have felt when your garage door spring broke and both vehicles were unable to exit. We sincerely apologize for the inconvenience and delays you encountered.
We also want to clarify how coverage works for garage door systems under your warranty. Your plan covers the garage door opener, including all components and parts located inside the ceiling‑mounted electric motor. However, as stated in the warranty, items such as door track assemblies, cables, and springs are specifically listed as not covered. We apologize for any misunderstanding or disappointment this may have caused, as we know unexpected expenses can be frustrating.
We’re glad to hear the service technician you worked with provided a positive experience, but we regret that our communication and response times did not meet your expectations. We appreciate your many years of loyalty and are committed to improving the service experience for all of our customers.
If you would like to discuss your claim in more detail or review your coverage further, we are here and happy to help. Sincerely, Brooklyn
Reviewed Feb. 7, 2026
I called Cinch and asked for somebody to come out and help with the stove. The contractor came and fixed it, as far as we could tell. It was fine for the first week, but I need to call them back after the snowstorm now. I'm still smelling gas when I use my oven. So, it's scary. It's doing the same nonsense it was doing before. But the technician that came out before was wonderful. He made it fast because he knew I was having company that week. It was before Christmas, and I needed to use my oven. He finagled it around till he could get here as fast as possible. He was very gracious. He came back two times, one to check it out, and then went and ordered parts and then came back again. So, it was fine.
We've only been back in Maryland for two years and Cinch fixed my garage the first year that I was here. The guy who came out for that was wonderful, too. But I didn't like that the prices went up. It used to be $100 when you called and they asked somebody to come out. But now it's up to 150. The people that need the help are usually old people like me. I lost my husband in September. Getting Social Security straightened out takes about three months if you're lucky. So, it makes it tight for people of my age bracket.
Reviewed Feb. 7, 2026
Cinch Home Services was recommended to us by our agent who sold us the house. Filing claims online has been easy. However, the contractors that Cinch ends up using are sometimes hit or miss. It depends on the situation. It varies from problem to problem. It's usually some kind of appliance that's malfunctioning. It's an easy fix. Sometimes it's a replacement of the appliance. But the Cinch side of things has always been positive.
We recently replaced the stovetop. Cinch gave us a specific type, but I wanted a different one so they gave me a cash payment for the one that I chose. They're easy to deal with. That amount was fair. They're not gonna pay for the high-end one. I'd recommend Cinch as long as you have an expectation that you're gonna use it a fair amount, because the deductibles and monthly payments can rack up. If you don't have any calls to use it, it can get expensive. But as long as you need to use it at least once a year on a significant home repair, it's worth it.
Jimmy - Thank you for your thoughtful feedback about your experience with Cinch Home Services. We’re glad to hear that filing claims online has been easy for you and that the opportunity to receive a cash option for your stovetop met your expectations. We appreciate your candid discussion regarding the variable quality of contractors, and your helpful suggestion to balance service use with the associated costs. Your insights are incredibly important to us, and we're here to focus on continuity and improvement in our services through varied customer experiences like yours. Thank you for recommending us to future customers based on satisfactory usage frequency, and we're committed to keeping your experience as positive to ensure ongoing satisfaction with our services.
Reviewed Feb. 7, 2026
Haley purchased a house and a Cinch plan was part of the closing. She got a year's thing with it. She called to submit a claim when her heating system messed up. A technician came, did the job and left. They were prompt because it happened during the weekend and they were there first thing on Monday morning.
Reviewed Feb. 4, 2026
The original claim to repair my washing machine was filed in September 2025. My washing machine is still not fixed, I cannot find anyone that has any information with the company to discuss the situation. The repair company is still waiting to receive the approval from cinch to complete the repair. This is going on 6 months now and the repair is not completed. Cinch has the worst service ever
Christine, We're sorry to hear about your ongoing issues with your washing machine repair. Waiting this long for a resolution is frustrating and far from the service experience we aim to provide. It seems communication challenges have contributed to these delays, particularly around approval processing. Can you reply privately with the best contact information associated with your account. This will allow us to thoroughly investigate what has led to the protracted timeline you've experienced and ensure that outstanding repairs are pushed forward swiftly. We are committed to making this right and look forward to speaking with you. Sincerely, Brooklyn
Reviewed Jan. 31, 2026
Cinch Home Services has always done a good job with me the few times I needed them. They were mostly problems with the heat and the refrigerator. Cinch has been professional. They do a good service and that's what I expect. They fulfill my expectations. Unfortunately, Cinch doesn't cover everything. But they do well what they cover. They're reliable.
I would call or use the email and explain the situation. I speak in English and I submit the claim also in English. Everything went okay. They're courteous and professional. They try to help. The most recent one was the AC in the summer. The contractor came in, had a professional assessment, and explained what was going on.
Carlos, Thank you for taking the time to share your experience with Cinch Home Services. We are pleased to hear our team has consistently met your expectations by delivering professional and reliable service. It's great to know you find our claims process with both phone and email straightforward, and that you received a clear assessment from our contractor on your recent AC issue. While it's unfortunate not everything may be covered under our plans, we appreciate your understanding and hope to continue providing the dependable service you expect. Your satisfaction is important to us, and we look forward to serving you again. Thank you for choosing Cinch Home Services. Sincerely, Brooklyn
Reviewed Jan. 30, 2026
I have had Sears home warranty for many years, and now it is Cinch home warranty. The service has gone down hill. The AI can only handle simple requests. If you need to talk to a live person, you have to call to cancel your contract. If you have a cheap appliance they are happy to fix it no problem, if you have a high end brand they can't ever seem to find a tech to work on it. I have an open ticket for the last 5 months, with many techs showing up and saying they can't fix it, or if they could they wanted me to pay out of pocket.
Don't use this company unless your have really cheap appliances and you don't ever want to talk to a human.
Reviewed Jan. 30, 2026
Until last month I liked cinch home services. However, two months ago our furnace stopped working. In the middle of winter. We have kids and temperatures have been below freezing. They finally approved a replacement last month, but it has taken several weeks after the approval and we are still waiting for it to be replaced. In the meantime our water heater also died. They couldn't find a plumber who was willing to come out to fix it, so approved me to find my own. He was fast, but they no longer make the parts to repair the heater, so my plumber said we had to replace it. We submitted all necessary paperwork, and they came back with approval to fix the part. Now I can't find anyone who knows what is going on and can help us. I am beyond frustrated.
Reviewed Jan. 30, 2026
Cinch does not even deserve a star in my book, the services are horrible these people are scams and they all work together. Please DO NOT I repeat DO NOT fall for the lies they tell about any warranty information!!
Thank you for taking the time to express your concerns. We are genuinely sorry to hear that you are dissatisfied with the service you've experienced. Ensuring that our customers have a positive and transparent experience is important to us, and your feedback indicates that we missed the mark. We would appreciate the opportunity to address these issues and restore your confidence in our services. If you'd like our assistance, please respond privately with the phone number and/or email on file so we can locate your account, so we can reach out to you directly to dive deeper into the concerns raised in your review. Your experience is valuable in helping us identify areas for improvement, and we are sincerely committed to fixing them.
Reviewed Jan. 29, 2026
I submitted a claim recently with Cinch and it was a good experience. My issue was a blown breaker. The tech came in, troubleshooted, got to the problem and fixed it. Everything went well and everything's running. The work done was above satisfactory. I would recommend Cinch.
Reviewed Jan. 28, 2026
This is my complaint:
In November 2025 a week before Thanksgiving, I requested a claim about my electric range which is not working and I can't cook anything. With Cinch they asked us to pay our co-pay before they send technicians over so I paid my 150 dollars co pay. They assigned the job to some providers who refused to come in as if they asked me on the phone what's going on with the range and if I tell them what's going on as it happens a year earlier and they replaced all the parts but the range is still having problems, they didn't want to come in and only saying that there's nothing they can do and cinch needs to replace it. And Cinch didn't want to replace it until they sent alpha appliance repair service name David. And when David came in he checked the range and said the same thing that if all the parts were changed and the stove is not working so they need to replace it and he will send them his report. So I have waiting for them for about another week and never heard from them again and I decided to call Cinch and Cinch was telling me that David ordered the parts and he will receive the part in 4 days and he will schedule service with me. So I was confused about the whole situation. I waited after 4 days but nothing so I called David and David was telling me that he told Cinch that they need to replace the range but they don't want to and asking me to order the parts to try to fix it and he order the parts and the parts will come after the 1st of January (new year day). So from December 9th 2025 David came in to check the range and I spoke with him around December 18 and I never heard from him until last Friday January 23 rd. Cinch never get back to me to see or tell me what's going on. I called on January 21st I very mad because they are charging my account every single month of 70.87 dollars and I have problems with my range and they don't care, it's really bad and unfair and abusive and discriminate because they will not do that to any narrative Americans. On the 21st of January they told me David received the parts and will come on January 23 at 3:30pm. I have been waiting for until 4:30 no show up and no answer my phone call until I started texting him and he called back and started fighting with me saying that he traveled and he was not town and right now he is busy and can't come. And why? David is working with 3 other people and why doesn't he transfer the job request to his colleague before travel ? And when he came back why he didn't call me to schedule an appointment? And what's Cinch responsibility in this situation? Why treating me like this? The broken range is emergency situation. Who does not eat? From November untill now January 28 I can't cook in my house but I'm still paying for appliances home warranty. I called cinch on that Friday and they sent the service request to another company called Absolute appliance repair LLC saying that they will come to my house on January 27 to check the range. They never told me what time. And in the morning around 7 I received a text message from them that the service provider is on his way. I was not home, I was stuck at work since Saturday and my home they didn't clean and there is no way to get there and there's no way to park so I called them right away and told them the situation. And the guy asked me when I will be home and what time is good for me and I told him today January 28 between 7 to 9 am. So he said it's ok for him and he will be in my house. So this morning early in the morning I got up to clean little bit the snow which became ice for him to be able to park behind my car and have been waiting for him until 9:30 and the guy never showed up. I have been texting him from 7 to 9 but never responded and when I called him at 9:30 he seems like he never talked to me or know anything about anything and saying let me call me call you back and never called back until now it's 1:30pm. And because of this I went to work late.
Please please I need your help in this situation. I wanted my range to be replaced right away because this is too much. Cinch kept increasing my premium for no reason and there is no way to be treated like this as animals. Even animals we take a good care of them.
Antoinette, We sincerely apologize for the delays and scheduling issues you’ve experienced—being without a working range for this long is understandably frustrating. Our records show the claim has moved to replacement, which is now finalized. Our team will reach out to you directly so we can ensure this is resolved without further delay. Sincerely, Angela
Reviewed Jan. 28, 2026
I've had Cinch Home Services for about eight years. Whenever I have a problem, I call them and they come to fix it for a price. They have so far taken care of everything to my satisfaction and I've already referred them to several homeowners.
Reviewed Jan. 27, 2026
Apparently I have been throwing money out the window for 2 1/2 years for a home warranty company that does not do what they say.
Reviewed Jan. 26, 2026
This is buy far the worst home warranty company I have had. Can get in touch with someone to review case only customer service reading from script. Frustrating experience to not pay. Would not recommend doing business with this company.
Humberto - We're truly sorry to hear about the issues you've encountered and the difficulties you've had trying to reach us. It's concerning to hear about your experience, and we recognize the impact this has had on your view of our services. Your feedback is extremely valuable and underscores the importance of thorough and empathetic customer support, which we strive to provide.
We are committed to ensuring a resolution that aligns with the coverage our services should provide. Rather than reading from scripts, our agents aim to assist you with resolution-based conversations. We'll reach out to discuss your case further and improve any shortcomings within your current ticket. Thank you for sharing your feedback, as it influences positive change within our organization. Your patience is greatly appreciated while we address your concerns diligently.
Reviewed Jan. 26, 2026
I purchased my house about three years ago and Cinch Home Services was one of the companies that contacted me. I went with another company but I didn't like them. I switched to Cinch two years ago and they've been reliable. When I call for service, they always respond back to me and give me the time and date when someone's gonna be over, which could take as many as three days. It's usually no longer than a few days. One time, it was right after the next day. I've been happy with service providers so far. I've been satisfied with Cinch as well.
Original Review: Jan. 24, 2026
I’m not one to complain, but this particular experience was a negative one. My Maytag dishwasher’s touchpad quit working. It has a stainless steel exterior. I called Cinch, who sent a tech within a couple of days. The tech said he had to order a replacement touch pad that could take about 2 weeks. I said ok, no problem. The tech returned with the replacement touchpad about a week later. He replaced with a white replacement touchpad that didn’t match the machine and it started separating from the machine 2 weeks later. Even though I’ve had conversations with Cinch and the tech, the tech has never come back to fix it. I’m canceling Cinch. I’m done with shoddy workmanship and no accountability.
We’re glad to hear that your claim is now moving toward a proper resolution, including the deductible reimbursement and the follow‑up appointment to address the touchpad. It’s wonderful to know that Sheila provided the attentive support you needed and helped restore confidence in your service.
Thank you again for your feedback and for choosing to remain a Cinch customer. If you ever need anything further, we’re here to help.
Reviewed Jan. 23, 2026
I wanted to like Cinch, but after several years I can tell you that they just aren't able to back up their promises. Our HVAC system has a leak. We had several repairmen tell them the system needed to be replaced. We are on year 3 of just refilling the Freon and not fixing the problem.
I have had my dryer "fixed" twice, but the sensors still don't work after two different service calls. I need to manually adjust it so that it is timed with specified heat, otherwise it stops after 15 minutes.
My microwave died so they said they would replace it! It is too small, they didn't install it, and they didn't include the extension pieces since they didn't get me one large enough for the space. After several calls, they sent me a check for the extension piece but still said I was on my own to install it all. So definitely keep in mind that their idea of a replacement is very fluid. It also took 5 weeks.
Then we have the range. The range stopped working right before Thanksgiving. We have had a service person come out 5 times and it is still not fixed. In fact, before the range/oven was not working but the stovetop was. Now that doesn't work either. In case you are counting, we are at 8 weeks with no oven and no resolution.
The customer service professionals are very nice, but have no power. All I get are confirmation calls where they recite exactly what the service person already told me. When I ask for more information, more details, express my frustration at how long it is taking...they just very nicely restate what they already said.
I think one of these instances could be overlooked, but after several years I can say with confidence that they do not match the claims their advertisements make.
Lindsey, We’re sorry to hear about your experience and understand how frustrating ongoing repairs, delays, and unresolved issues can be, especially over an extended period of time. This is not the level of service we strive to provide, and we regret the inconvenience caused by repeated service visits and replacement concerns. While our customer service team aims to be supportive, we recognize your feedback regarding the need for clearer communication and faster resolution. Our team will be reaching out to you directly to review the status of your range claim and work toward a resolution. Sincerely, Angela
Reviewed Jan. 20, 2026
Shout out to Kay and Joann in the membership department for outstanding customer service! Very informative and helpful! I have had this warranty for years and needed additional coverage and these two ladies were the best!
Mary, Thank you for sharing such wonderful feedback! We're thrilled to hear that Kay and Joann were able to provide you with outstanding service and meet your informative needs. Providing exceptional assistance is something we strive for, and it's rewarding to hear how positively impactful they were during your request for additional coverage. We appreciate your continued loyalty over the years and look forward to continuing to serve you in the future. Sincerely, Brooklyn
Reviewed Jan. 20, 2026
I would have given 0 stars but that was not an option. The companies that Cinch use are not good. Cinch assigned a plumber to me who had been assigned to me before. I had a terrible experience with this provider the first time and had complained to the company. However, they obviously ignore customer input and continue to use them. Second experience was not any better. The technician spent 30 seconds looking at the toilet before saying it was broken and would probably not be covered and left. This is the second time this provider has come to my house and very quickly assessed that the problem was either not covered or not a plumbing issue and left. The first time this happened I had to chase him down in my driveway to say they were wrong as water pooled in my shower. In fact it was clogged and indeed a plumbing issue. I’ll end there but don’t be fooled into thinking you are getting quality technicians with Cinch. This company has really fallen off.
Kelli, Thank you for bringing this situation to our attention. We sincerely apologize for the experiences you have endured with the plumbing service assigned through Cinch. It is troubling to hear about the repetitive difficulties you faced with the technician. We understand how frustrating it must be to not have your concerns properly addressed after initial complaints.
This certainly does not meet the standards of excellence we aim to achieve, and your feedback is important to help us improve. With your permission, we would like to look further into your account and experiences to ensure they are thoroughly addressed. A team member will contact you shortly to discuss your experience and seek to resolve these issues satisfactorily.
We appreciate your candid feedback, and thank you for taking the time to let us know about this matter. Your satisfaction is essential to us, and we want the opportunity to restore your faith in Cinch. Sincerely, Brooklyn
Reviewed Jan. 17, 2026
Had washer & dryer "issues". Set up appointment for repairs (YES---I paid the deductible for each when setting up the appointment.). First visit the technician diagnosed the "issues" with both appliances but had to order parts. Parts for washer went straight to Sears Home Warranty (except for a bolt---that was sent to our house, along with the part for the dryer). Appointment was made to get BOTH the washer and the dryer fixed on the same day---technician showed up to fix the dryer but did NOT have an order to fix the washer!? Waited all day since the appointment(s) were confirmed for BOTH. No one showed up to fix the washer. Rescheduled for a second appointment for washer repairs another day---appointment was confirmed. No one showed up AGAIN!!! Set up a third appointment---once again the appointment was confirmed. NO ONE showed up yet AGAIN!!! I called after each "missed" appointment, but the representative just kept saying they were sorry---NO EXPLANATIONS at all. Plus, I did NOT receive any phone, text or emails about the fact that no one would show up. That meant a total of three whole days of missed work---for what? SORRY??? Now, because of my prior other appointments, I have to wait another whole week for someone to fix the washer (well, at least I have an appointment---again---for the repairs to get done). This has been the WORST customer service I have EVER received from anyone---and it ALL comes from one place!!! *IF the first appointment would have combined both the washer and dryer repairs, all of this could have been avoided. After all, a technician diagnosed BOTH the washer and dryer at the same appointment!!!??? Just saying..........
Gordon, Thank you for sharing your detailed feedback. We apologize sincerely for the multiple frustrations and inconveniences you’ve experienced with our service on several accounts. It's clear there have been significant communication breakdowns and scheduling mishaps that resulted in unnecessary disruptions to your daily life.
This is certainly not the exemplary level of service or support we strive to provide for our customers. We understand how deeply frustrating it is to miss work and still face unresolved repair issues after setting aside numerous days for repairs. We are committed to reviewing and addressing your concerns to prevent similar experiences in the future.
To ensure your case is managed properly going forward, we have escalated it to a Senior Service Specialist who will be in direct contact with you. This specialist will conduct a thorough review to make certain we're taking every step possible for the swift coordination of your remaining repairs.
We appreciate your patience and your willingness to alert us to these issues, and we look forward to resolving this matter promptly to your satisfaction. Thank you again for bringing these issues to our attention, and please have reassurance in our actions to address all challenges presented. Sincerely, Brooklyn
Reviewed Jan. 15, 2026
Cinch is a good thing as they don't mess you over. I call the number where it prompts you to make a claim. The next thing you know, they've sent a company to house. It takes about a day or two.
They give you a claim number every time you make a claim. If anything goes haywire, like a computer glitch or something on their side, just give them that number and everything picks right back up.
My AC went out and they had somebody out in no time. They didn't give me any problem replacing it. Three years before, they only fixed it because it had needed some parts. It went out again and the people they sent said, "Oh, this thing has got to be replaced." And they paid for it. Recently, my hot water heater went out. They took the claim and sent a company right away.
Joseph, Thank you for sharing your positive experience with Cinch Home Services. We're pleased to hear that our claim submission process was straightforward and that the contractors dispatched were professional. It’s gratifying to know we efficiently handled both your hot water heater and AC issues, even providing a replacement hassle-free when necessary. We deeply appreciate your trust and confidence, highlighted by your recommendations to friends and family. Your satisfaction with our reliable service is what we strive for every day. Thank you once again for your kind words and support. Sincerely, Brooklyn
Reviewed Jan. 15, 2026
I went with Cinch because I felt the need to have something to protect myself if something goes wrong. However, I don't like that you have to pay before you even get the service. You gotta pay, and then they'll send somebody out. It used to be they come out, then you pay them. Now, they get theirs upfront before they even do anything. But the quality of their contractors has been good.
Mitchell, Thank you for being a loyal customer of Cinch Home Services for the past 10 years! We're glad to know that, aside from the deductible requirement, you have had a positive experience with the quality of our contractors. We truly value your insights on the upfront payment system, as feedback like yours helps us evaluate our offerings and continues to improve our services. Your satisfaction with the reliability you're experiencing holds great importance to us. If you have any more suggestions or need further assistance, please let us know. We appreciate your trust in us! Sincerely, Brooklyn
Reviewed Jan. 14, 2026
So far, my experience with Cinch has been good. However, the communication between the service people and them, could be a little more streamlined. It seems like they don't communicate very well on what's going on with the customer. With our recent contractor, the tech came out and said that our parts for our washer were not longer available. The Cinch people didn't even know what was going on. But they would try hard to find a solution to the customer's problem. It wasn't really them, it was whoever's in charge of getting the information, like if the customer needs a replacement, and that takes a little bit longer than it should.
Sometimes the techs aren't that great, as well. It's been hit or miss because different appliances, we've had different people sometimes. For our dishwasher last year, they had to come out several times to diagnose the problem. They got the parts in, someone put in the parts wrong, then they short-circuited the motor. Then the other person came out and said, "That person did it wrong." Then, when we had them come out for our fridge, the guy broke something after the part was installed. We never called about it because it takes so long to get parts and people.
Nowadays, it's so hard to get anything accomplished with anything in life, but at least a couple of times, they've replaced our appliances. For the most part, they always answer when we call. Also, they should put the actual status online versus just saying that I have a service repair. But the reps generally try to help me when I call, and they've always been extremely nice.
Natalia, Thank you for taking the time to share such a thoughtful and detailed review of your experience with us. We’re glad to hear that you’ve generally had positive interactions with our customer service team and that you’ve found our pricing to be fair. We truly appreciate your kind words about our representatives and their efforts to support you.
We also want to acknowledge the challenges you’ve mentioned. Communication between technicians and our team is an area we continue working to strengthen, and we’re sorry for the frustration this caused—especially regarding the washer parts update. Variability in repair timelines and repeated visits can be inconvenient, and we appreciate your patience as we work to deliver a more consistent experience.
Your feedback about online status updates and the length of the replacement/repair process is incredibly valuable. Insights like yours help us identify where improvements are needed so we can better serve you and all of our customers.
Thank you again for your honest feedback and for recognizing the efforts of our customer service team. We appreciate you and are here whenever you need assistance. Sincerely, Brooklyn
Reviewed Jan. 14, 2026
I was with TotalProtect, and my coverage was transferred to Cinch Home Services. I didn't recognize who it was, so I called. Cinch's claims process is very easy and timely. When I had a claim, the service people had to order parts, then they came back and fixed the issue. They did good.
Shenna, Thank you for sharing your positive experience with us. We're glad to hear that the claims process was straightforward and that our technicians delivered professional service, ensuring the repair was done swiftly. We appreciate your feedback about our pricing and are continuously striving to provide the best value to our customers. Your input is valuable as we work to enhance our services. Thank you for choosing Cinch Home Services for your home protection needs! Sincerely, Brooklyn
Reviewed Jan. 14, 2026
I have had Cinch since I moved to Nevada in 2021. They were fine. When I had a claim, they handled it. No complaints. It works.
Sue, Thank you for choosing Cinch Home Services for your home warranty needs. We're thrilled to hear that our claims submission process has been seamless and that our team has met your expectations in managing your coverage efficiently. Your satisfaction is our priority, and we're glad you've had a hassle-free experience since joining in 2021. We appreciate your feedback and look forward to continuing to provide reliable support for your home. Sincerely, Brooklyn
Reviewed Jan. 14, 2026
Submitting claims to Cinch is simple but there are challenges because sometimes things don't fit neatly in a box. My most recent claim was a little confusing as to figure out which category to put it in, but they were able to retroactively fix it. So, that was good.
The technicians have always been pleasant and well-informed. However, every time that they have to come out, even if you share what the problem is, it takes a while for them technician to get the part. They already know basically what's wrong so it would make sense to hopefully have the parts available when they come out.
Ira, Thank you for sharing your satisfactory experience with Cinch Home Services. It's great to hear that our claims process is, overall, running smoothly for you. We appreciate your kind words about our helpful claims representatives and knowledgeable technicians. Your suggestion about having necessary parts on-hand to streamline repairs is valuable, and we'll certainly take it into consideration. Thank you for choosing Cinch and for your thoughtful feedback. We look forward to continuing to meet your expectations. Sincerely, Brooklyn
Reviewed Jan. 13, 2026
My experience in submitting a claim with Cinch has been okay. Sometimes, the technicians respond on time. Sometimes, they don't. You have to wait until they have a space to come in. Sometimes there are delays. But that’s okay. My experience with the claims representatives and technicians have been fine, too.
Amogu, Thank you for sharing your experience with Cinch Home Services. We are pleased to hear that you've found the claims process mostly smooth and satisfactory. While we strive to provide timely technician visits without delay, we're glad these smaller hurdles have not diminished your overall experience. We appreciate your feedback which helps us improve our services continuously. Thank you for choosing Cinch for your home protection needs. Sincerely, Brooklyn
Reviewed Jan. 13, 2026
We've been with Cinch Home Services for about a month or so, and I've called for one claim already. It was a minor repair, and the experience was good. I called on Friday and by Monday, I had someone out. I had an idea on what the issue was, but the technician pinpointed it to me. He was very friendly and knowledgeable.
Miranda, Thank you for taking the time to share your positive experience with Cinch Home Services. We are delighted to know that our technician and customer service representative offered friendly and knowledgeable assistance. We strive to provide a hassle-free claim process, and it's great to hear that we exceeded your expectations regarding the efficiency of our service. Thanks again for your feedback, and we’re here to continue supporting your home protection needs. Sincerely, Brooklyn
Reviewed Jan. 13, 2026
Submitting claims to Cinch over the phone was easy. They call the contractors and have them call me. They definitely do their job. It's not a long wait for them to get back to you to let you know who's going to come out.
Latasha, Thank you for taking the time to share your experience with us, and congratulations on your new home! We’re glad to hear that submitting claims has been easy and that our contractors have provided quality service, especially with resolving the issues with your refrigerator.
We’re sorry to hear about the challenges with your AC unit and that your heat isn’t currently working—this is definitely something we want to help address as quickly as possible. We also appreciate your feedback regarding the communication from contractors before arrival. Your input helps us continue improving.
Please contact our Customer Service team at 844‑324‑5688 so we can take a closer look at your heating issue and make sure you get the support you need.Thank you again for your thoughtful review and for recommending us. We’re always here to help! - Brooklyn
Reviewed Jan. 13, 2026
I've used Cinch Home Services for my home here in Maryland as well as the one in Atlanta. I have them to protect myself. But I'm very disappointed in some of the aspects. Last year, I had a problem where my outside faucet was leaking and I called Cinch. They sent out a plumber from All Star Plumber, who looked at it and saw that the water was leaking from the spigot. The guy started jiggling it and broke it. He then informed me that to fix it, they were gonna have to go inside my wall and replace the pipe. He called Cinch and they said that wasn’t covered. They were going to give it to a higher-up, but they never approved it. I explained everything to Cinch but they said I was gonna have to come out of my pocket $1,300. So, it’s a bad experience. It's still broke to this day and I'm disappointed.
The only reason why I got Cinch is that they do the small stuff, and I don't wanna take the chance of not having them and something major happens, and then I'm not covered. I wish I had the paperwork, but they have it. I pay them monthly, so when something happens, I pay the deductible and then stuff gets fixed. But in this situation, I could have just gone to a regular plumber and asked them to fix it.
Jeramy, We're truly sorry to hear about the challenges you've faced with your policy, especially regarding the faucet repair that went unresolved. We aim for our customers to have confidence in our service coverage and case handling—but we fell short in your situation. Your experience does not reflect the high standards we set for our service.
We appreciate you taking the time to share these details with us, and we would like to assist you further. Sharing your feedback with our case managers allows us the opportunity to define better service paths. Please allow us to review your account thoroughly. A Specialist will contact you soon to provide further assistance directly.
We hope to earn back your trust and reassure you of our commitment to meeting our customers' needs effectively. Sincerely, Brooklyn
Reviewed Jan. 13, 2026
The service cost with Cinch went from $50 to $125 to $150. Before they’ll even accept the call for a service request, they want $150. It's not a deductible or a copay. It is upfront. But other than that, Cinch is good. I’ve had them for about five to six years and the techs are top-notch and know what they’re doing. The guy who came for my refrigerator freezer gave me a call twice to let me know that he was 30 minutes out and would be here in a little bit. He called me about 45 minutes later and said he got lost. But it wasn't a problem. The guy gave me an alert to what was going on.
I don’t like going on the computer though to submit claims because the problem options that Cinch list don’t always match what’s wrong. For example, with my refrigerator and freezer, which has an icemaker and filtered water, one time a specific piece broke and that wasn’t even an option to select. I ended up choosing that it wasn’t working, even though that wasn’t exactly the issue. They said they would have to look at it differently because the option I needed wasn’t there.
Edward, Thank you for sharing your thoughts on your experience with Cinch. We're thrilled that you're pleased with the professionalism and expertise of our technicians, as well as their ability to keep you informed. Your comments about the website service request options are appreciated. We are committed to making improvements in our service delivery, including facilitating an easier process on our platform. While the increased upfront fee may be concerned, we value your feedback and will consider it seriously as we strive to enhance customer satisfaction. Your continued trust and solid rating in light of our service underscore the success of our team's efforts. Thank you for choosing Cinch, and we look forward to continuing to serve you. Sincerely, Brooklyn
Reviewed Jan. 13, 2026
Cinch serves as an extra warranty for my home. I just dial the number that they provided and submit the claim. All is fine using the phone number that they provided except I don’t care for the automated system. I'd rather talk to human beings. But that's the way it goes. The contractors were okay, but a couple of holidays messed up the time framing. When I called, the person came out the next day, but nothing got done for almost a week and a half. The job has been done but the permits and inspection haven’t been followed through yet.
Sharon, Thank you for taking the time to share your experience with us. We're glad to hear that you found value in Cinch Home Services for the added protection of your home. We're also pleased that your overall process has been smooth. We understand your preference for speaking directly to a representative and apologize for any inconvenience our automated system may have caused. Scheduling conflicts due to holidays can be an unexpected challenge, and we're sorry for the delay in resolving your repair situation. We're actively working on streamlining this process and will consider your suggestions. If there's anything further we can assist with, please feel free to reach out to us. We're committed to refining our service to enhance customer satisfaction. Thank you for bringing these details to our attention. Your feedback is invaluable as it guides our ongoing improvements. Sincerely, Brooklyn
Reviewed Jan. 13, 2026
I had Total Protect before and got hooked up with Cinch Home Services. I used Total Protect about three times and I used Cinch once. I submit claims by phone, then the reps get the service people out here to do the job and they fix what I need. I've had a good experience with Cinch Home Services. When I first started though, their fee was $100 and now, it's $150. I'm getting my stuff done, but with the prices going up, I can't beat it.
Vendetta, Thank you for taking the time to share your experience with Cinch. We are thrilled to hear that our service met your expectations and acknowledge your kind words regarding the efficiency and support provided by our customer service team. It’s great to know you find our coverage offers good value despite any price changes. Meeting our promises and ensuring you receive value for your investment is important to us. Thank you for choosing Cinch to support your home protection needs. We appreciate your confidence in us and hope to continue to provide you with exceptional service in the future. Sincerely, Brooklyn
Reviewed Jan. 13, 2026
We got Cinch's coverage because they knocked on our door and told a great story, and now, we're going on a year with them this month. Our experience submitting claims has been great, which is surprising. We try to submit our claims by phone, but then the reps tell us to submit them online. I did it one time, then my brother did it as well. It was relatively easy and Cinch covered both issues. We didn't expect our experience to be as smooth as it has been.
One claim was for a microwave replacement and there was no contractor. Cinch Home Services just gave us a choice of three microwaves and we got the problem solved. The other claim was when we had a problem with the HVAC. The first time they sent somebody out wasn't the best situation, but they followed up right away the second time and it worked out fine. Cinch's home warranty is a product or service that people should consider, because so far, it's worked fine for us. We needed them twice and both times they came through. They've kept their word and they did everything that they promised they would do. They would replace or repair, and they did that.
Eric, Thank you for sharing your positive experience with Cinch. We're pleased to hear that the claims submission process was convenient for you and that you were satisfied with the resolution of your service requests, especially with replacing your microwave and addressing the HVAC issue. We're committed to providing efficient and reliable service, and it's great to know we could deliver on our promises. Your recommendation means a lot to us, and we appreciate your trust in our coverage. Thank you for taking the time to share your feedback! Sincerely, Brooklyn
Reviewed Jan. 13, 2026
Submitting a claim is easy but sometimes, it's hard to get a provider to come out in my area. Initially, it would take a week to get someone to come out. But for the issue we’re having now, it has taken a couple of weeks. The people are good. It's just it's still not fixed. Our heat pump system is outdated and the whole system keeps breaking. The air does not work, but we don't need it right now, so Cinch is not fixing it. So next year, we'll have to open up a claim again to get it fixed. We had a new company this last time, but the guy before was from Sears. He was very nice but very frustrated because he was having issues with Cinch. He was saying our whole system needed to be replaced, and it has become a back-and-forth, and he wasn't happy.
Casey, Thank you for taking the time to provide detailed feedback on your experience with Cinch. We’re pleased that the claim submission process has been fairly straightforward and that you’ve had a largely positive experience with our claims representatives and technicians—your interactions with our team are important to us.
We understand the frustration associated with finding specialists promptly and your ongoing challenges with the heat pump system, especially regarding replacement disagreements and persisting issues. Rest assured, we strive to make the necessary adjustments to improve communication and expedite service routes where delays persist.
Your feedback plays a crucial role in our process improvement, particularly concerning system replacement standards. Please reach out whenever you need us. We're dedicated to further assisting you and ensuring your experience becomes a reassuring aspect of your home service protection. Sincerely, Brooklyn
Reviewed Jan. 13, 2026
We are satisfied because Cinch is online. It will be easy to log in and get things moving. Also, we had a good experience with the customer service. I had to call the first time I placed a claim, and she guided me. But after that, I started doing it on my own without any help. Everything was good with Cinch up to the past few months. But I need somebody to come and look at my HVAC and fix the issue. My temperature is consistently at 66 and not going above it, so it is cold in our upper bedrooms. I have to call Cinch again and again, even today, to place a new claim for the same equipment. My problem has not been resolved but I have no complaint about Cinch. They did a good job previously, so I'm confident that if I call them today, they will send somebody by tomorrow or the day after tomorrow.
When you move from one company to another, they usually give you a good rate at first, but over time, they gradually increase it once you stay with them. That’s what happened to us, and sometimes I feel that. But because the service is good, I get everything when I need it and as quickly as possible. Cinch even follows up to check if the technician came and what the situation is. They ask for updates, and not many companies do that. So service-wise, I have no complaints. Prices are increasing and as a common person, I would also prefer something less. But there is no other option, so I am paying the price to have the warranty with Cinch. We had a good experience, so people should consider it.
Shruti, Thank you for sharing your positive experience with Cinch Home Services. We're delighted to hear that you found our platform easy to use and that our customer service has facilitated a swift claim process for you. We appreciate your confidence in our service, especially given the ongoing HVAC issues. It's important to us that any unresolved problems are addressed promptly, so we would like to encourage you to reach out at your convenience for any pending issues.
Regarding your feedback on pricing, we're committed to ensuring that the quality of our service aligns with the costs, and we're grateful for your understanding given today's economic climate.
We value your recommendation and trust, and we're committed to consistently delivering reliable service. Thank you for choosing Cinch. Sincerely, Brooklyn
Reviewed Jan. 13, 2026
We bought the house in October and we wanted a home warranty. Our Realtor recommended Cinch and we’ve ben with them since. Filing a claim was very easy and the technician was very professional and prompt.
Cindy, Thank you for sharing your experience with Cinch. We are delighted to hear that filing a claim was straightforward and that you received efficient and professional service from our team and technicians. Knowing your overall experience has been positive reassures us that we are meeting expectations. We appreciate you choosing us for your home warranty needs and look forward to continuing to provide reliable service. Sincerely, Brooklyn
Reviewed Jan. 13, 2026
In the seven years that I’ve been with Cinch, I’ve submitted multiple claims and most technicians sent for repairs were good, though occasionally there were issues. The last technician who came out was telling me what it would cost if I just called them directly. He told me the price that I pay Cinch was worth it.
Joshua, Thank you for being a loyal Cinch customer for 8 years and sharing your experiences with us. We're delighted to hear that you've found the claims process easy and that your interactions with our claims representatives and technicians have been positive. Resolving occasional issues promptly is a key part of our service commitment, and it's reassuring to know we met your expectations. We appreciate your confidence in continuing with your protection plan and genuinely value your support. If we can assist further, don't hesitate to let us know. Sincerely, Brooklyn
Reviewed Jan. 12, 2026
We've had two claims since we bought our house. There was an air conditioning issue one week after we moved in where a little part had gone out, and the contractors came out once and it took them about an hour. It was fixed within five days. They were good. Recently, our ice maker went out but they still haven't called us back. I don't know if they're having a hard time finding someone to come out. Overall, Cinch was great. We're totally pleased. We like having a home warranty for peace of mind.
Patricia, Thank you for sharing your experiences since taking ownership of your Cinch home warranty. We're delighted to know the service met your expectations efficiently with your air conditioning repair, particularly considering its importance in Phoenix. We understand the vital role appliances play in your home, and it’s reassuring to hear the part was resolved quickly.
We apologize for the delayed scheduling on the ice maker repair, but your satisfaction and peace of mind are crucial to us. Please rest assured that we're working diligently to resolve this for you as swiftly as possible. We appreciate your patience and are happy to address any other needs you may have.
Your feedback encourages us to continuously improve service one customer at a time. Thank you for celebrating the decision with us! - Brooklyn
Reviewed Jan. 10, 2026
I bought my house two years ago with a warranty from Cinch but it was only recently that I’ve had to use them. The gentleman came out in a timely fashion. I submitted the claim, paid the deductible, and the company contracted by Cinch contacted me the next business day to schedule an appointment. He came and resolved the issue in the garage. The deductible was too steep though for the minor procedure that he did. I might have saved some money by hiring someone else for the job. And of I knew how to do what he did, I could have done it myself. But I haven’t had any problems with Cinch. If I use it, then I must like it because I'm not just gonna throw away my money. So, I probably would recommend them. Everything was up to par, and I was pleased with Cinch.
Yvette, Thank you for sharing your positive experience with Cinch Home Services. We're pleased to know that, overall, the process of filing your garage issue claim was seamless and our representative provided attentive service. We're glad the technician resolved the situation efficiently as well. We acknowledge your point about the deductible cost and the repairs, and we appreciate your understanding in choosing Cinch for the peace of mind our services provide. Our aim is to deliver quality and convenience through our partnerships. Your feedback is invaluable in helping us refine our services. We look forward to serving your home needs in the future. - Brooklyn
Reviewed Jan. 10, 2026
My recent claim that I put in was when my heater went out. I needed someone to come out right away. It was cold as hell outside. The claims rep was very helpful. But I had to wait for the person to call. So, I called Cinch back and they put me with another person. They couldn't force him to come out right away. But once I talked to the tech, he fitted me in his schedule. He came around 9 at night. But he still showed up to make sure that my heat was working, and he got the work done. It was good.
Any other time that I put a claim in, the quality of work is good. Whatever contractors that they have have always performed well. But they need to get more contractors. It's not enough. They are spread thin in my area. Overall, I've had an exceptional experience with Cinch. I referred a few people to them because I like them.
Thank you for sharing your experience with us. We are glad your claims have gone smoothy. We also appreciate your feedback about our representatives and contractors. We're continually working to expand our network to improve response times. Thank you for recommending Cinch. If you need assistance, we're here to help.
Reviewed Jan. 10, 2026
I call in to submit my claim and it takes forever to get to a representative. But by the time you do get to one, they're helpful. The technicians have been good. But it takes a long time for the claim to get done. When my pool filter broke, my pool was green. I had to have somebody come out and clean it. We had to drain it. It was a whole thing because it took so long for Cinch to get the filters clean and fixed.
Erin, Thank you for taking the time to share your feedback and for being a loyal customer for the past five years. We’re glad to hear that once connected, our customer service representatives and technicians have been helpful and competent. That said, we sincerely apologize for the frustration caused by long wait times and claim delays, especially in your pool filter situation where the extended turnaround led to additional costs. We understand how impactful timely service is, and your comments highlight areas we are actively working to improve. Your feedback is truly valuable and helps us identify opportunities to enhance our response times and overall experience. We appreciate your continued trust in our services and hope to provide you with a smoother, more efficient experience moving forward. Sincerely, Angela
Reviewed Jan. 9, 2026
The companies and techs that Cinch sent out have always been spot-on. It's been extremely easy to file claims. Their website is pretty easy to navigate.
Timothy, We aim to provide a straightforward process for our customers, and it's great to know this was your experience. Thank you for your continued trust over the years. We look forward to serving your home warranty needs for many more years to come! Sincerely, Angela
Reviewed Jan. 8, 2026
The last experience I had with Cinch was kind of lengthy. About three years ago, I called them and someone came and replaced a water heater for me. This was just before Christmas and the water tank was leaking. It's less than three years old. They did the job but it wasn't a great experience. The claims process was smooth but I ended up still paying $1,300 for extras on the thing that needed to be done. I was told that labor wasn't covered and it would lose warranty. I was being presented with a bill that could go $2,700. I got very upset because this was costing more than the original.
It didn't seem right that all of a sudden, everything was pushed back on me to fix something that they had someone fix. We escalated the problem, and I actually had to pull a little muscle. My friend has been using them for a long time and knowing that my friend has clout, they decided to cover the whole thing. They took care of everything, and they gave me contact with a nice plumber in Florida who was very helpful. They were really competent. They pointed out all the things that the original installation person did and why it led to the tank going bad.
Pamela, We're sorry to hear about the issues you faced with the original water heater installation and the unexpected costs that surfaced later. This is certainly not the experience we want for our customers. We are glad to have had the opportunity to make things right. We appreciate your patience throughout the process, and pleased to know this resolution helped restore your confidence. Thank you for sharing your experience. Sincerely, Angela
Reviewed Jan. 8, 2026
My only issue with Cinch is the $200 that we have to put down every time someone comes out. And sometimes it may not be worth the $200. If it's something that's really expensive, then we had to put the $200 down, it would be great. But sometimes it's an in-and-out job, and to me, maybe I could have found a handyman myself. But it is what it is, and it doesn't break the bank. I also had one rough patch with a person that was chosen to come out, but it was mended.
Tracy, We’re glad to hear that, even with a few bumps in the claims process, everything was ultimately resolved smoothly and that you were satisfied with the quality of work from the technician. We also appreciate your honest feedback regarding service fees and minor repairs. We understand how those situations can feel, and insights like yours help us continue improving the value we provide to our customers. Thank you for sharing your experience! Sincerely, Angela
Reviewed Jan. 8, 2026
Our realtor included the warranty in the initial home buying cost. She said good things about Cinch, and that they helped her fix a number of things in her home that broke. I had to make a few claims for some HVAC problems we had, and those went pretty seamless and really quick. And I think the only problem I've had so far, I needed to make a claim for some electrical issues, and it keeps giving me an error saying that they're having trouble finding a contractor. So, I have to work that out. But it's mostly been good. The reps were friendly and helpful.
The technicians have been awesome. The guy who came to help with the heater was phenomenal and honest. He had to come out a second time 'cause it turns out there was a different issue as well. But he was very thorough and did a good job. I would recommend it Cinch. It's worth the investment.
Nathan, We greatly appreciate the time you took to share your experiences with the Cinch claims process. We are delighted to hear that you have generally enjoyed smooth processing and commendable service from our technicians, especially the one who impressed you with his expertise in heating repairs. Your feedback on identifying and resolving the initial claim error is invaluable to us. We continuously aim to improve our support and networking to prevent such anomalies and ensure quick resolutions. Knowing that you felt reassured by the attention and honesty of our technician motivates us to keep delivering the highest quality of service. Thank you for recommending Cinch. It means a lot to us, and we're delighted to be at your service. - Brooklyn
Reviewed Jan. 8, 2026
I've been protected by Cinch since 2021. I usually submit my claims through their website, and they seem to get qualified people to help with the repair. My recent claim was for a leaking toilet. The plumber replaced the wax ring twice but ended up having to replace the toilet.
Out of all the home warranty companies, I'd tell people to go with Cinch. It's convenient, and they're excellent. Even the plumber said Cinch is the best company to deal with.
Anne, Thank you for sharing your wonderful experience with Cinch Home Services. We're thrilled to hear that our website and claims submission process has been user-friendly and convenient for you. We take pride in working with superior contractors to resolve issues efficiently, and it's rewarding to know that this aligned with your expectations—in your case, replacing the leaking toilet. Your recommendation to friends and family is the highest compliment we could receive, and we appreciate it immensely. We look forward to continuing to provide top-quality service for all your home warranty needs. Sincerely, Brooklyn
Reviewed Jan. 8, 2026
This would be my second year with Cinch. They worked on my freezer and dryer, and everything is functioning well. The technicians are awesome.
Madison, Thank you for sharing your experience with Cinch Home Services. We're thrilled to hear that our customer service and excellent technicians have contributed positively to your home warranty experience. It's wonderful to know that both your freezer and dryer are functioning perfectly after our team addressed your concerns. We appreciate your trust in choosing us yet again and look forward to staying by your side as your home protection partner. Sincerely, Brooklyn
Reviewed Jan. 8, 2026
We used Cinch for a slow plumbing leak. We put in the request online, which was easy to do. A guy then called the next day and came out the day after. There was a little bit of troubleshooting involved, but he was really helpful. So far, I would recommend Cinch. It's pretty good for the amount of things they cover.
Kara, Thank you for sharing your positive experience with Cinch Home Services! We're thrilled to hear that your plumbing issue was resolved smoothly and promptly. It's wonderful to know that our service met your expectations for efficiency and that the technician provided excellent support during the process. We appreciate your recommendation to friends and family, and we look forward to maintaining your trust with reliable service and comprehensive coverage. Thank you for choosing us to support your home warranty needs. - Brooklyn
Reviewed Jan. 8, 2026
Our warranty covers everything inside the house, and we've contacted Cinch five times since buying the house, which is about once a year. Claims submission is easy, and the representatives have always been nice. All the technicians have been great, except for one who wasn't calling back, but Cinch gave us a new one to call. Overall, we haven't had any repeat problems with the claims we had.
Mikka, Thank you for sharing your experience with Cinch. It's wonderful to hear that our claim process has consistently been straightforward for you and that our representatives have been helpful and pleasant over the years. We're glad that you find the quality of our technicians' work reliable, even improving swiftly to address any responsiveness issues you experienced. We also appreciate your understanding regarding cost increases for the comprehensive coverage we provide. Recommendations like yours are invaluable, and we are eager to continue offering dependable service that meets your needs. Thank you for choosing Cinch! - Brooklyn
Reviewed Jan. 8, 2026
Someone referred Cinch Home Services to me and when I started with them originally, their fee for each service was very low. Now, it has doubled to $200. It's very high and we have to pay upfront. The overall timing for service is not good as well. Sometimes it takes a lot of time to get the schedule from the vendor who's going to come fix the problem.
Another big hurdle with Cinch is getting approval for parts. Once the technician comes out and he finds that there's a problem with a part, he gets approval from Cinch again. They have various layers to review and approve the part, and it takes a long time to get it. With my most recent claim, which is for a problem with my HVAC, I was given two weeks’ notice before the technician was going to be available. Nobody can wait that long. I had no heating for two weeks.
Khalid, Thank you for sharing your experience with us. We sincerely apologize for the extended delay you encountered before the technician serviced your HVAC issue. We understand the inconvenience of waiting, especially during urgent situations such as being without heating. While we're glad to hear the service quality met your expectations once completed, we acknowledge that the logistical aspects fell short.
The recent increase in service fees and upfront costs should align with providing you optimal service, and we're actively looking into how we can make this process smoother. Your feedback is crucial in helping us evaluate these areas for potential improvement.
We truly appreciate your patience and constructive insights. Should you need further assistance or wish to discuss your experience, please feel free to reach out. We're dedicated to continually refining our service for the better. Thank you for choosing Cinch Home Services. - Brooklyn
Reviewed Jan. 8, 2026
I’ve been with Cinch for over five years now and their customer service has been okay. The techs that they have sent have been knowledgeable and very courteous. So far, I haven't had any problems.
Wanda, Thank you for your feedback and for being a loyal customer for over five years. We're glad to hear your experience has been a positive one. If there's anything we can do to make your experience even better, we're always here to help! Sincerely, Angela
Reviewed Jan. 8, 2026
When I purchased my townhome, Cinch Home Services came with it for the first year. I had a claim during that year, and I was happy with how they handled things, so I decided to continue on with it. I've had a couple of claims since, and things went through very quickly and easily. I can submit claims online and receive almost immediate confirmation that they received it. The next day, I would receive a text asking if the contractor who's supposed to do the work had contacted me yet, and if they hadn't, to let them know and they would contact them for me.
I had two different technicians for two different events, and they were both very good at what they did. They were very professional, polite, and friendly, and we had very good communication. Overall, I've been very happy with Cinch Home Services. They are responsive and offer a good value. It's definitely been worthwhile for me, and I would recommend it.
Tammy, Thank you for sharing your experience! It's wonderful to hear how impressed you were with the efficiency of our claim process and the professionalism of our technicians. We're thrilled to provide you with service that meets your needs and surpasses your expectations. Knowing you plan to recommend us to your friends and family reaffirms our commitment to excellent service. Thank you for choosing Cinch Home Services, and we're here whenever you need us! - Brooklyn
Reviewed Jan. 8, 2026
I've been with Cinch since last March, and the claims process has been easy. My interaction with the representative was excellent. The tech who was sent out was very efficient and did a good job. He was not friendly, but he wasn't there to be friends. It was also the holiday time, which was stressful for everybody. He wanted to get the job done and get out, which I don't blame him. His quality of work was excellent.
William, Thank you for taking the time to share your experience with Cinch Home Services. We are thrilled to hear that the claims process was straightforward and that our technician efficiently completed the work, even during the busy holiday period. While we always strive for ideal service, it's pleasing to know that you were ultimately satisfied with the outcome. Your recommendation means a lot to us, and we're grateful to have you as part of the Cinch family. We look forward to continuing to support your home protection needs. - Brooklyn
Reviewed Jan. 8, 2026
I've been with Cinch Home Services for 18 years. We had some issues last year where it took about six months to get our washing machine repaired. Still, we've been very lucky. We've had a new washing machine, a new freezer, a new dishwasher, and a new AC unit over 17 years. So, we're very happy. However, the price has gone up horrendously and the online portal doesn't work. We had a problem with our oven last month, and I tried and tried, but it wouldn't accept the claim. In the end, I had to call, then the oven was repaired very quickly. We were able to cook Christmas dinner. It was great.
Alison, Thank you for taking the time to share your comprehensive experience with Cinch Home Services. We're delighted that despite some initial challenges, our customer service and efficient repairs have supported your home satisfactorily, especially during key occasions like Christmas dinner. We appreciate your patience and understanding with the online claims process and changes. Moreover, your loyalty is invaluable to us, although we recognize your concerns regarding pricing and website navigation. Rest assured, we're constantly striving to improve these areas for our valued customers. Thank you again for trusting us with your home warranty needs. We're here to assist anytime! - Brooklyn
Reviewed Jan. 8, 2026
We have a home that's new for us and we have some old equipment which need to be looked after, and the home warranty through Cinch Home Services was a good solution. Part of our deal with the home sellers was the home warranty, and they included it in the sale, then we added the extra protection. We've used it a couple of times, once with our furnace, and then there was an issue with it, and they came out again. When it comes to online things, sometimes it's hard to navigate those things, so when I set up the service request, I did part of it online, then the other part by phone. It worked out very well. All in all, we've had a good experience with Cinch, and it's worthwhile having.
Susan, Thank you for your 5-star review! We're delighted to hear your experience has been positive from the start. We aim to provide a simple, straightforward process, and it's great to know we've met our goal. We appreciate you taking the time to share your experience! Sincerely, Angela
Reviewed Jan. 8, 2026
I've had Cinch since I moved into our house 12 years ago and I have no complaints whatsoever. Having them is painless and excellent. Their claims representatives are extremely professional, they're great. But of all the times I've had people come out, I had one technician that I didn't like. He was cursing while he was doing the plumbing. It was a bad experience, but I wouldn't blame that on Cinch. I'll be renewing them again when renewal time comes.
Anthony, Thank you for the wonderful review and for being a long-time customer. We’re glad to hear that your claims experience has been seamless over the years and that our claims representatives have been professional and easy to work with. We appreciate you noting the isolated issue with a technician and are pleased it did not reflect your overall experience. Your trust and loyalty mean a great deal to us, and we’re honored that you plan to renew and would recommend our service to others. We look forward to continuing to serve you. Sincerely, Angela
Reviewed Jan. 8, 2026
I will recommend Cinch for people who want them. Filing claims was smooth and I didn't have any problems doing that. The system was pretty much electronic, so you send the request to pay your deductible, and it starts moving from there.
They replaced my microwave and it was wonderful. Someone also came and repaired the clothes dryer, but it's still not drying. I tried to reach out to them, but I'm seeing that they're still waiting for an update on the diagnosis report. They couldn't do anything. That's something else I need to look into with them. That's the only bad thing but beyond that, everything else was good.
Reviewed Jan. 8, 2026
I’ve been with Cinch since 2020. However, the price goes up every year. The worst part about it is when you call in to make a claim, they're foreigners and they're very hard to understand. My mom joined them two years ago ‘cause that's what I had and she has the same problem. She has a hard time understanding them and they have a hard time understanding you.
When I submitted a plumbing claim, they would tell me to wait 24 hours or so long and they would let me know. When I would call them, they would never answer the calls. They never answer you out of Cleveland. They called a plumber from my county and then I've asked for them ever since. I've never had any problems with them.
When my refrigerator leaked all over my floor and they were supposed to send somebody out, it took a few days to get them out here. It was the weekend. Then it was the following week and it warped my floor. I was really mad. But with my furnace claim, a couple of months ago, I didn't have any problem.
Misty, Thank you for taking the time to share your experience. We also appreciate you candidly sharing areas where your experience has been frustrating. Feedback regarding claim routing, response times, and communication is important to us, and we understand how challenging it can be when service delays or communication barriers occur. Your comments have been noted and help us identify opportunities to improve both accessibility and consistency in service delivery. We value this feedback and appreciate your continued trust despite these challenges. Thank you for the opportunity to continue supporting your home warranty needs. Sincerely, Angela
Reviewed Jan. 8, 2026
Cinch is a good and reliable company. Filing claims online is easy. It takes about a few days and it meets my expectations.
Leesyl, Thank you for sharing your experience. It’s great to know our technicians and customer service team provided prompt and reliable support. We appreciate your recommendation and look forward to continuing to earn your trust and delivering an even better experience moving forward. Sincerely, Angela
Reviewed Jan. 8, 2026
We've had Cinch for a couple of months now. Submitting a claim has been seamless. We noticed an issue and brought it to their attention. They had somebody out there within a couple of days. Within a week, they had the problem fixed. The tech did a good job. I went down and inspected his work. We're in similar fields. I critique people like that based on how I would do it. He was in and out pretty quickly. I liked him. So far, Cinch has done what we purchased. They did what they were supposed to do. I've really enjoyed them.
Thomas, Thank you for sharing your experience and for your thoughtful feedback. We’re glad to hear the claims process was seamless and that the contractor’s work met your professional standards. Providing reliable service and peace of mind is exactly what we strive for. We appreciate your trust in our services and your recommendation to friends and neighbors. We look forward to being here for you when you need us again! Sincerely, Angela
Reviewed Jan. 8, 2026
Submitting a claim with Cinch has been wonderful and seamless. I've had several claims and one of them was not typical. My experiences were good and the techs were all very courteous. The quality of work done was excellent as well.
Cheryl, Thank you for your continued trust in our services over the past several years. We’re delighted to hear that your experiences with our claims process, representatives, and service technicians have been consistently positive. Providing timely, seamless service and clear communication is very important to us, and it’s rewarding to know we’ve met those expectations. We truly appreciate your recommendation and look forward to continuing to support you whenever you need us. Sincerely, Angela
Reviewed Jan. 8, 2026
Courtney is outstanding. Her customer service goes above and beyond and I would highly recommend her. Her can do attitude makes working with your company a pleasure. Would highly recommend based on my interactions .
Helen, Thank you so much for taking the time to share your experience. We’re thrilled to hear such positive feedback about Courtney and her dedication to providing outstanding service. Her can-do attitude and commitment to going above and beyond truly reflect the level of care we strive to provide. We sincerely appreciate your recommendation and look forward to assisting you again in the future. Sincerely, Angela
Reviewed Jan. 8, 2026
I’ve been with Cinch for five months now. I submit my claims with them online and it’s been easy, fast and convenient. I submitted claims for my refrigerator, my bathtub and recently, my microwave. They took care of everything.
Joana, Thank you for sharing your positive experience with Cinch Home Services. It’s wonderful to know that both our phone and online service request setups have been straightforward and efficient for you. We’re pleased to have successfully assisted with multiple repairs such as your refrigerator, bathtub, and microwave, offering seamless service that leaves you without any complaints. We are committed to maintaining this momentum and for you to continue enjoying the ease of using our website in the future. We appreciate your kind words and look forward to serving your home warranty needs whenever needed. Sincerely, Brooklyn
Reviewed Jan. 8, 2026
I've had good times with Cinch where they've sent out help and I've had no problems, but then I've had other times when I’ve had significant delays. 80% of the time, everything's fixed and scheduled quickly. About 20% of the time, it's a delayed response, they can't find the vendor or a solution. For the most part, the reps have been reasonable and responsive. When we called them back, they were able to find the notes and track what was going on.
I've had instances where the techs came out to repair an air conditioner, and they said everything was great and working, but it wasn't. I called them back, and they said, “We can't get back to you for three weeks.” I had to call Cinch back, and they worked it out, but then another vendor had to come out. Cinch has been really good, at least with the appliances. Cinch has been reasonable for what we've had. It has been advantageously used in our home.
Paul, Thank you for sharing your detailed experience with Cinch Home Services. We’re delighted to hear that, most of the time, our service has met your expectations in providing prompt and efficient solutions to your needs. We regret any inconvenience caused by delays in response times or vendor selection, and we are continuously working to enhance these aspects of our service.
We are glad to know that your interactions with our claims representatives have been positive, and we wish to extend those experiences across all points of contact. It’s important to us that our technicians provide accurately assessed repairs, and we apologize for any instances where this was not upheld. We're committed to addressing these concerns and improving our coordination and follow-up times, such as in instances of needed follow-up visits.
Rest assured, quality service and your satisfaction are paramount, as is our commitment to providing reliable support, especially vital when dealing with older systems as part of home upkeep. Your feedback is valuable, and we thank you for highlighting the strengths and areas where we can continue to improve your experience with us.
We appreciate your choice in Cinch Home Services for your home needs and look forward to consistently delivering the favorable service you deserve. Thank you again for your input. Sincerely, Brooklyn
Reviewed Jan. 8, 2026
I had two claims with Cinch. For my water heater, it was fixed very well, professionally, and very quickly. That was a good experience. They got a better company who worked on that. The claims representatives are always good. However, the second claim is still in the process. It is for my cooktop and it has been a long time. They could not find anybody good.
They have sent three companies. The first company came and they could not do it because there was a recall. They sent another and they were not able to do it as well. People came, they checked, they went and said they would order the parts. But after ten days of waiting, I received a call from Cinch saying the contractor couldn't do it and they would send another person. I explained it's not easy for customers to accommodate for someone to come again. It was very difficult to do that.
I asked the representative if they asked the other two contractors what the reason was. It was their job to ask for the reason. It was a recall so they should tell the next person before they send them. But I don't really blame her because her job was just to dispatch. The third contractor came today and asked what was the problem, so he did not know anything. To me, if it is already the third time, I will definitely let the technician know that this is the problem.
But overall, Cinch as well as the people they send are very professional and polite.
Shaukat, Thank you for sharing your detailed feedback with us. We're pleased to know that your initial claim experience with Cinch was satisfactory, however, we're sorry to hear about the challenges you've faced with your second claim regarding the cooktop. Ensuring seamless coordination and effective communication between our claims team and service providers is critical, and it appears we fell short in this case.
Although our representatives have shown politeness, we understand the need for more empowerment and effective solutions. We'll ensure this valuable feedback helps us enhance our processes so future interactions avoid miscommunication and inefficiencies.
We certainly appreciate your patience and look forward to resolving your situation. If further assistance is needed, please let us know, as we aim to provide an address for any unresolved issues. Thank you for highlighting the areas where we can do better—we are committed to bringing these insights into our continual improvements to better meet our customers' needs. Sincerely, Brooklyn
Reviewed Jan. 8, 2026
The reps that I've talked to listen and I've never had any issue with them being challenging. I tell them what the issue is and they tell me when they can schedule someone to come out, and that happens. 99.9% of the technicians have been okay. Out of the last 20 years, I've had two major issues with Cinch that really ticked me off. One had a lot to do with disrespect and overcharging, and the other had a lot to do with my claim not being evaluated appropriately. But the rest of the time, my experience has been fine.
Lennwood, Thank you for sharing your experience of over 20 years with Cinch Home Services. We're delighted to hear that you've found our customer service attentive and claim submissions primarily smooth. We deeply value your feedback regarding the significant issues you encountered with technician conduct and claim evaluation—it certainly doesn't align with the level of service we aim to provide. Rest assured, we genuinely appreciate your candor and are committed to ensuring such instances remain outliers. Your ongoing loyalty means a lot to us, and we are here to assist whenever you need us. Thank you for your patience and trust. Sincerely, Brooklyn
Reviewed Jan. 8, 2026
The claims process was pretty easy and the technicians that Cinch sent out were very good.
Randal, Thank you for sharing your positive experience with Cinch. We're pleased to hear that the claims process was straightforward and that our technicians were professional during their visit. We strive to provide seamless and efficient services for our valued customers. Your feedback is truly appreciated! Sincerely, Brooklyn
Reviewed Jan. 8, 2026
A repair guy came was here in less than a day for a plumbing issue, but when we tried to get a service for the air conditioning in summer, it took forever. Cinch is very quick to respond but sometimes getting out here can take longer, depending on what it is. It could be anywhere from less than 24 hours to two weeks to get a tech to come out. But the technicians have been great, and the quality of the work is good. If there's something that doesn't work, they're quick to fix it.
Emily, Thank you for choosing Cinch Home Services for your home warranty needs and for sharing your positive experiences with us. We're thrilled to hear that your claims process, especially for plumbing, has been smooth and swift. We appreciate your understanding with instances such as air conditioning, and we're working tirelessly to reduce any wait times during peak seasons. Your acknowledgement of our technicians' reliable and quality work means a lot to us. Thank you for your continued trust; we look forward to being there whenever you need us. Sincerely, Brooklyn
Reviewed Jan. 8, 2026
Submitting claims with Cinch has been easy. So far, I have not had any problems.
Wilfred, We truly appreciate you taking the time to share your experience with Cinch Home Services. It's wonderful to hear that you've found our claims process straightforward and that our technicians have consistently met your expectations. Your feedback about our pricing is important to us as we strive to provide competitive services. Thank you for choosing us to protect your home, and we look forward to continuing to deliver the efficient service that you value. Sincerely, Brooklyn
Reviewed Jan. 8, 2026
The previous homeowner bought Cinch Home Services for us and I've been perfectly happy with them. When I have to claim, all I did was call and I didn't have to submit paperwork. It was easy. Their technicians were also fine and I haven't had any problems with the quality of their work.
Jennifer, Thank you for sharing your positive experience with Cinch Home Services. We are delighted to hear that your claim process was straightforward and seamless, with the claims representatives providing informative assistance. Additionally, it’s wonderful to know that our technicians delivered a satisfactory service at your home without any issues. Your recommendation is truly appreciated, and we look forward to continuous opportunities to support your home protection needs. Sincerely, Brooklyn
Reviewed Jan. 8, 2026
You have to go on Cinch’s website in order to process a claim, but it was easy. Dealing with the techs that they sent out was good and everything has been working since the repair.
Lekia, Thank you for sharing your experience with Cinch Home Services. We are delighted to hear that you found our claims process straightforward and that our representatives and technicians were helpful and professional. We're pleased our services have become a reliable choice for your home warranty needs, and we appreciate your feedback on our competitive pricing. Our team is committed to continuously improving the experience for our valued customers, including opportunities for more cost-effective solutions. Thank you for choosing us, and we look forward to serving your home protection needs in the future. Sincerely, Brooklyn.
Reviewed Jan. 8, 2026
I have a rental property and I would like to have some protection on it. I was with a different company before that I wasn't happy with, so I switched to Cinch. Recently, a microwave stopped working. I did everything online and it was so good. No hassle. I thought they'd send somebody to fix it, but they replaced it. It only took a little longer than what I expected, but my tenant was cooperative. It took almost 10 days by the time it got replaced. I strongly recommend to go with Cinch.
Meghana, Thank you for sharing your experience with Cinch Home Services. We're delighted to hear that the transition from First American Home to our services was smooth, and that submitting a claim online was straightforward for you. It's great that we were able to surprise you positively with the replacement of your microwave. We aim to handle our claims with efficiency and are pleased that the repair timeline worked out well for you and your tenant. Your recommendation means a lot to us. Thank you for choosing Cinch Home Services, and we look forward to being there for your home protection needs in the future. Sincerely, Brooklyn
Reviewed Dec. 31, 2025
I called on the 28th I was told they would be out on the 30th between 8 am to 12 . Then the contracted me saying it won't be till 1 pm to 5 pm I called at 5:30 asking when to expect them . The C/S could not tell me to expect the service person will be out. Clinch had to call the service department at 8:00 EST. Im in CST so now I have to wait not knowing if the server person will be out the next day. I paid $120. deductible
We apologize for the inconvenience you encountered with our scheduling and communication regarding your service appointment. It is important to us that we provide accurate and timely updates, and we understand this situation caused unnecessary frustration. We'd like to ensure we fully address your concerns and expedite the resolution process. The date on the review is back from December but we just received your message. If you'd still like our help, please consider sending us your account/contact information via a private message, so we can locate your account and look closely at your situation. Thank you for bringing this to our attention.
Reviewed Dec. 30, 2025
This company has horrible customer service. I called to cancel and customer service rep. Refused to let me do so.it was finally done after over 30 to 40 min call and said they don't send emails for cancelations. I recorded the call becausei didn't know if it was a scam or not. Do not use this company!!!!!!!!!!
Sherrita, We’re truly sorry to hear about your experience and the frustration it caused. Your feedback is very important to us, and we’ve shared your review with a senior membership specialist who will carefully review your concerns. Our goal is to ensure situations like this are addressed promptly and appropriately.
Thank you for bringing this to our attention—we appreciate the opportunity to make things right. Sincerely, Brooklyn
Reviewed Dec. 30, 2025
I have a Samsung refrigerator. That’s leaking water at the top seal in the back. Called Cinch. They sent out three different companies. The last company they sent out three different repairmen with no idea on how to repair this issue. Finally after a month of back and forth they denied replacing the refrigerator. The refrigerator is still leaking and causing mold on the top. Needless to say I will no longer do business with cinch. Horrible experience.
Kenny, we sincerely apologize for the inconvenience and frustration you’ve experienced regarding your refrigerator repair. It’s disappointing to hear about the challenges with multiple service appointments and the ultimate denial of your claim. Providing timely and effective repair services is fundamental to our mission, and in this case, we fell short of both your expectations and ours.
We understand how frustrating this situation has been and would appreciate the opportunity to make it right. Please share your contact information (email and phone number) with us privately so our relations team can review the matter carefully and address your concerns promptly. Sincerely, Brooklyn
Reviewed Dec. 23, 2025
Updated on 12/23/2025: This is an update to the original review I posted below this post.
We received a phone call from Cinch after the review went "live". They pointed out that they sent a check but it had never been cashed. We never received it in the mail, and this was not in line with what we were told on the phone.
There was obviously a miscommunication. The company doesn't deserve the original review that I posted. However, there is still a huge language gap here. A US-based company should be using real US-based employees who speak real English. I am still deducting points for this, but I am only upgrading them to a "3" for this reason and for how difficult they made the whole process, which seemed to be deliberately obstructive. If a company is going to offer coverage for a particular category of problem, they should contract with someone in the affected area rather than making the customer do all of the legwork.
Original Review: Zero stars. Negative stars, if that were possible...
So we got a Cinch policy when we bought a house. We paid about 800 extra to have some plumbing and other extra coverage.We ended up having a clogged plumbing line. We called Cinch and they said they didn't have anyone in network in our area. However, if we paid the 200 dollar deductible, they would be happy to let us call around and find one ourselves. We paid the deductible and found a contractor to fix the problem, after jumping through a series of Cinch-devised hoops.
We never did speak to anyone who didn't have such a heavy ** accent that we could a treally understand everything they said...
The contractor charged 300 which was the limit that Cinch would cover without more hoops to jump through, involving possibly days without the use of our water. Cinch approved the repair and stated a 100 dollar check would be approved to cover the difference between our deductible and the price of the service.
The next day, the "fix" that the contractor deliverd was no longer a fix. It required more work. We paid for that service and submitted the claim. Cinch stewed over this for some time and then denied the claim altogether. We had to pick a fight with them to even get our deductible back, which they were going to keep.
I can't say enough bad things about this company. Their warranty isn't worth the paper it is written on. Their customer service is terrible. It is automated to the point of frustration, and then when you finally do talk to someone, it will be in a language that only resembles English. Choose another company.
Reviewed Dec. 18, 2025
I am writing this review to share my recent and extremely frustrating experience with Cinch Home Warranty. I would strongly recommend that homeowners do not use this company.
Two weeks ago, my home lost heat completely. This was during winter, with outside temperatures dropping as low as 17 degrees, and I have roommates and animals in the home. I immediately contacted Cinch to file a claim.
Cinch sent a contractor (Sensorable Home Warranty) out two days later. The technician attempted a repair, but it did not fix the problem. He told me clearly that multiple components were broken and that Cinch should be able to cover them. He said I should hear back from Cinch about the next steps.
Instead, the very next day, I received a message from Cinch stating that the repair was complete, which was absolutely not true. I had no heat, and no further work had been done. Cinch apparently had no idea the repair failed, and no follow-up had been scheduled. I had to call them myself to explain that the issue was unresolved.
I made it very clear that this needed to be fixed before Sunday, because of the dangerously low temperatures. Cinch assured me they would send someone out.No one came Friday.
No one came Saturday.
No one came Sunday.
No one came Monday.
My household had to live without heat for nearly two weeks.
When I called again — understandably upset — Cinch apologized and said they would send a different, local company because the first one was “bad.” That new company finally came out the next day. The technician did a better temporary fix that partially worked, but confirmed several parts were still broken. He submitted everything immediately.
The next day, I received an email stating that none of the needed parts would be covered. All of them. The total cost would be over $350 out of pocket, on top of my service fee, higher electric bills from running alternatives, and two weeks without heat.
What makes this worse is that their own contract does not clearly state these parts are excluded, and their basic warranty language suggests they should be covered. When I asked Cinch why they refused coverage, I was told that the parts were supposedly under manufacturer warranty, and that I would have to call the manufacturer myself and deal with it on my own.
At that point, I asked a simple question:What exactly am I paying Cinch Home Warranty for?
Their response was essentially: We’re sorry for your experience, but we won’t help you.
No solution.No escalation.
No assistance coordinating the manufacturer warranty.
No reimbursement.
No concern for the fact that we were without heat in freezing weather.
Just apologies and excuses.
This experience showed me that Cinch Home Warranty does not stand behind their customers when it matters most. When you actually need coverage, they delay, miscommunicate, deny claims, and shift the responsibility back onto you.
Marcus, We’re very sorry to hear about your experience and understand how distressing it can be to be without heat during winter conditions. This is not the level of service we aim to provide, and we recognize the frustration caused by the delays, communication issues, and coverage concerns you described.
We would like the opportunity to review your claim history, service visits, and coverage determination in detail to ensure the matter was handled appropriately and to address any outstanding concerns. We’ve located your account, and a Senior Case Manager will be following up with you directly to further assist. Sincerely, Angela
Reviewed Dec. 18, 2025
The experience with Cinch was average but I was happy with it once everything was done. I called in for my furnace, and I was a little skeptical when I spoke to the person on the phone because it sounded like a call center, and they wanted $100 upfront to schedule somebody to come out. But it ended up working out just fine. It took some time because the company they used was an hour away from us, and the guy rescheduled my service to coincide with another service call up in our area a few days later. He wanted to do both in one day so he didn’t have to make two trips. But he was great. I liked him. He was very personable and he did the job very quickly. The furnace works right and it doesn't make terrible noises anymore, so he did a good job.
Reviewed Dec. 18, 2025
I had issues with my water heater. I went online, followed the steps that was provided in my warranty packet, and filed a claim. It was pretty simple. After I filed the claim, Cinch provided me with a service provider. It was the weekend so the service provider contacted me throughout the week. We scheduled an appointment and techs came out. They assessed the situation and confirmed what we figured the issue was. They went back and got Cinch a report. Cinch contacted me and gave me an update. They gave me options and I choose the ones that I needed. It was a pretty good experience.
Ramon, Thank you for sharing your experience! We’re thrilled to hear that filing your claim and coordinating with our service provider was smooth and straightforward. It’s great that the process—from assessment to resolution—was seamless and kept you informed every step of the way. We appreciate your feedback and are glad we could provide a positive experience for your water heater repair! Sincerely, Angela
Reviewed Dec. 18, 2025
I haven't had any real complaints about Cinch. I like the option of filing claims online on the app and then go from there. When I had to call in a claim, it was through a call center and that was hard to navigate.
Most recently, I called them out for an HVAC tune-up for winter, and they dispatched a local guy. He had seen that I needed some repairs, so I filed a claim and they came out and got it fixed. We had a dishwasher repair one time, and the gentleman was hard to deal with and rude to my wife. But it wasn't anything that Cinch could have done differently.
Casey, Thank you for sharing your feedback and for being a long-time Cinch customer! We’re glad to hear that filing claims through our app has been straightforward and that our technicians have provided prompt, reliable service. We sincerely apologize for the issues you experienced with our call center and the dishwasher repair technician, and we’ll work to improve these areas. It’s wonderful to know that overall, you continue to trust Cinch and would recommend our service. Sincerely, Angela
Reviewed Dec. 18, 2025
I want to sincerely thank Courtney ** from customer relations who was incredibly helpful during a very frustrating washing machine repair process. We had multiple contractor and scheduling issues, and she stepped in right away, took ownership, and resolved everything quickly and professionally. She was polite, responsive, and genuinely cared about fixing the problem. Courtney truly made all the difference.
Nazdar, Thank you for sharing your experience! We’re thrilled to hear that Courtney from our Customer Relations team was able to step in and resolve your washing machine repair so efficiently. It’s wonderful to know her professionalism, responsiveness, and care made such a positive impact during a frustrating situation. We’ll be sure to pass along your kind words—thank you for recognizing her efforts! Sincerely, Angela
Reviewed Dec. 17, 2025
We went with Cinch after talking through the different programs when closing our home. Submitting a claim was very easy. The vendor who worked with us kept us informed throughout the process. There were some delays from Cinch when it came to communicating the approval to proceed, but once that approval went through, it was phenomenal. Everything was handled through text messages and just filing the claim. We didn’t hear much from Cinch, but the vendor they chose to work with us was exceptional. I couldn’t have asked for a better vendor.
Holly, Thank you for sharing your experience! We’re glad to hear that submitting a claim was straightforward and that our vendor provided outstanding service while keeping you informed. We appreciate your feedback about communication and are happy the overall process was seamless for you. It’s wonderful to know you’re satisfied with the quality of work and our service! Sincerely, Angela
Reviewed Dec. 17, 2025
Cinch is good. I bought the house with the warranty. We thought something was wrong with the furnace, so we called it in. The lady who helped me over the phone was very pleasant and the technician who came and he did a great job.
Menia, Thank you for sharing your experience! We’re glad to hear that our customer service was helpful and that the technician provided professional service. Even when the issue turned out to be a simple battery, we’re happy the process was smooth and stress-free for you. We appreciate your feedback and are delighted to know you’re satisfied with our services! Sincerely, Angela
Reviewed Dec. 17, 2025
I’ve submitted multiple claims to Cinch. They get me signed up and connected for services all nice and quick. The contractors have all been good, except one contractor who came out for the electric range that was just okay. I have a great experience with them.
Carolyn, Thank you for sharing your experience! We’re glad to hear that submitting multiple claims has been smooth and efficient, and that our technicians have been able to provide reliable service. We appreciate your honest feedback about the electric range repair and will continue striving to improve every experience. It’s great to know that overall, you’d recommend Cinch Home Services—your trust means a lot! Sincerely, Angela
Reviewed Dec. 17, 2025
The last claim I had with Cinch was very easy and was taken care of. The contractors were excellent. The prior one was a nightmare that I almost canceled my service. They were trying to hire people that were two hours away from me. I have a history of bad experiences with them, and I have been with them since 2005. The customer service is very good now since I no longer need to speak to humans and just use their app or the website.
Rebecca, Thank you for sharing your feedback and for being a long-time customer! We’re glad to hear your recent claim was handled efficiently and that our technicians provided excellent, professional service. We appreciate your input regarding technician proximity and will take it into consideration to improve future experiences. It’s great to know that our app and website make contacting us convenient, and we hope to continue providing reliable service for many years to come. Sincerely, Angela
Reviewed Dec. 17, 2025
I just bought a new house in a condo that was built in '81. I wanted to make sure that I had my new home stuff covered. I needed a garbage disposal replacement, so I reached out to them either online or on the phone. I tried both, and they're user-friendly. Anyone that I've talked to has been really helpful. The plumbing company I used was very responsive and helpful. I have no complaints.They have good coverage and helpful customer service. We'll continue to use them.
Thank you for sharing your experience! We’re glad to hear that submitting your claim was straightforward and that both our website and phone support were user-friendly. It’s wonderful that the technician from Ikmar Plumbing was prompt, efficient, and left everything in great condition. We appreciate your kind words about our coverage and customer service, and we’re happy to continue providing peace of mind for your home. Sincerely, Angela
Reviewed Dec. 17, 2025
When I put in a service order, it gets taken care of pretty quickly. The control board went out on my heater. I put in a service order through the app and the process was simple. They asked 10 questions, and I just had to say what it was. Then they had someone come and fix it. The tech has been in the business for a while, and he was good. He fixed it in two days. He was pretty quick and it matters when it's wintertime.
Michael, Thank you for sharing your experience! We’re thrilled to hear that your heater repair was handled quickly and efficiently, especially during the cold winter months. It’s great to know that submitting a claim and getting a technician dispatched was straightforward and hassle-free. We’re also glad you’ve extended your warranty and that our service continues to give you peace of mind. Your feedback means a lot, and we appreciate you trusting us as your home warranty provider! Sincerely, Angela
Reviewed Dec. 17, 2025
When I had an issue with my heating unit, Cinch had Sears to do the work. I had a young boy coming in trying to tell me what my problem was, and I'm trying to tell him what I was experiencing. I had a couple of holes in the vents, and he was gonna write it up as I had a rodent problem and not a heat problem.
Within a week, I noticed I was having the same problem so I know he didn't solve it. And I had to call and pay another deductible for him to come back out again. After he came back out, he's still telling me what my problem was. And so, he finally took the unit apart. Then my son went out there and pointed out the problem to him, that the burners weren't catching up all the way across. The technician did fix it.
I did speak to the rep about that second time. He was a foreigner and it was hard for him to understand what I was saying. I had to argue with them to get my money back because the problem should have been resolved the first time he came out, and they finally refunded me.
I also don’t like the fact that Cinch has gone automated when submitting your claim and you have to pay before they find out what you want. But I haven't had any problem with them not fixing something, it's just the people that they send out there. If the technicians listen to you, they'll fix the problem.
Thank you for sharing your experience. We sincerely apologize for the frustration you faced with the claim process and the initial misdiagnosis. We’re glad that the issue was eventually resolved and that you were reimbursed for the unnecessary charges, but we understand that the process fell short of expectations. Your feedback about communication and the automated system is important, and we’ll use it to improve the experience for our customers. We appreciate your patience and hope future interactions are much smoother. Sincerely, Angela
Reviewed Dec. 17, 2025
I got Cinch from the seller when I purchased my new home because there are older mechanicals and utilities in the house. I didn’t want to have a large bill within the first year or two. They have been helpful so far.
I submitted two claims, one for the upstairs furnace and another for the washer. The pilot light wouldn’t relight on the furnace, and the circuit board needed to be replaced. They sent a gentleman out, but that didn’t go so well. I had to get an electrician. A different HVAC guy was able to resolve the issue.
Another thing was my basement washer leaked. The tech that came out a couple of times replaced two parts on it. I got to run another load to see if it’s still leaking. If it is, I’ll have him come back out. It’s fine if he wants to replace a bunch of parts on it. I just wonder if it’s more beneficial for Cinch to replace it with a new washer.
The escalation officer who handled my case was very responsive and professional. I was reimbursed very quickly for the electrician that I paid out of pocket. I was really happy with how simple that went. I've only had to pay $100 for a technician to come out because I didn't have to pay the premium. That was paid for by the seller. With two issues fixed for 100 bucks each, I'm pretty happy with the relatively low cost to fix my appliances.
Elliot, Thank you for sharing your experience! We’re glad to hear that our team handled your first claim professionally and that you found our customer service responsive and helpful. We appreciate your patience with the ongoing washing machine repair, and we’ll continue working to ensure the most effective solution for you. Your feedback is valuable, and we’re happy to know that overall, you’re satisfied with Cinch Home Services. Sincerely, Angela
Reviewed Dec. 17, 2025
I was researching and reviewing, and after a while, I started to see similar patterns. It was an analysis of customer service and actual use, and feedback from others that maybe have used Cinch. Our mortgage person has worked with several others, and they recommended that we look at a handful. Cinch was one that we looked at and seemed to be better in terms of the coverage.
We just purchased our home here and have been availing ourselves of their services within the first weekend. Cinch provided services for us for plumbing. Their claims process was amazing. I don't think I've ever in my life had anything as easy as that. The technicians were top shelf both in terms of being personable, professional, and cleaning up after themselves. That's one of my pet peeves, especially dealing with plumbing. I didn't want to end up with a mess on our hands.
Michael, Thank you for sharing your experience! We’re thrilled to hear that your first claim went smoothly and that our technicians provided professional, thorough, and courteous service. Plumbing issues can be stressful, so it’s wonderful to know we could make the process hassle-free and leave your home in great condition. We truly appreciate your recommendation and are glad we could deliver a positive experience right from the start! Sincerely, Angela
Reviewed Dec. 17, 2025
I got Cinch some time ago when it was still TotalProtect. I filed several claims with them. Both companies did what they were supposed to do. The response time is a little better since Cinch took over, but it seems they cut back on the coverage a little bit. I remember before if we have like-appliances, it was covered on the same deductible. Now it seems you get charged for every appliance, even if they’re the same kind of appliance. So far, I’ve not had to call back for issues, which means that the work was done right. The guys who worked on my issues were professional.
Everett, Thank you so much for sharing your detailed experience! We’re glad to hear that both our service and the professionals we send have met your expectations and completed the work efficiently. We also appreciate your feedback regarding the changes in coverage and deductibles—this helps us understand what matters most to our customers. It’s great to know that overall, you’d recommend Cinch based on our service and responsiveness. Your input means a lot, and we’ll continue working to make your experience even better! Sincerely, Angela
Reviewed Dec. 17, 2025
Months because of this person not fixing the true issue. Now we have a denial letter that they won’t no longer help us because it is not a maintenance issue. I have wasted thousands and thousands of dollars paying for this insurance that did nothing for us, to be denied to not be helped is pathetic! This is a scam! We have paid so much money for this to finally actually need the help and not be helped is disgusting!
Emily, We’re very sorry to hear about your experience and understand how frustrating and upsetting this situation has been, especially given the length of time involved and the impact on your household expenses. This is not the experience we want our customers to have. We would like the opportunity to review your claim history, service visits, and the coverage determination in detail to better understand what occurred. Please send us a private message with your full property address and the phone number associated with your account, and a member of our team will follow up with you directly to assist. Sincerely, Angela
Reviewed Dec. 9, 2025
Our real estate agent signed us up with Cinch when we first bought our house. It's a nice perk. I didn't look into any other ones because my agent is also a friend and she uses Cinch. I figured she's a good resource, so we just kept with them.
It's pretty easy to submit claims online on the website. The text response is good and usually service providers come out fairly quickly. Technicians are very nice people. However, I’m always a little weary of who's coming in because you want a reputable service provider. When you Google the name, there’s no information, so it makes you wonder where these people are coming from. But their quality of work performed is good.
Kathleen - Thank you for sharing your experience with Cinch Home Services. We are delighted to hear that the convenience of our online claim submission process has been a positive aspect for you. Your appreciation of the swift coordination of services is truly valued. However, we also realize the importance of working with carefully selected service providers. We're always striving to partner with technicians that meet our standards for quality and transparency, and we welcome your insights as we continue improving in this area. Your satisfaction and confidence in our services are our top priorities, and we are grateful for your trust. Thank you for choosing us for your home services support.
Reviewed Dec. 8, 2025
Cinch is excellent across the board. It's been a great experience. We had a couple issues and both got resolved quickly. The technicians were great and professional.
We greatly appreciate your kind words about your experience with Cinch Home Services. It's pleasing to hear that our customer service and skilled technicians provided prompt solutions to your recent issues. We're proud of the professionalism our team demonstrates and value your recommendation of our services to others. Thank you for being a valued customer, and we look forward to continuing to meet your home warranty needs. Sincerely, Cinch Customer Relations
Reviewed Dec. 8, 2025
I filed a claim for my oven door issue. The technician that Cinch Home assigned for it was horrible. All he did was take a picture of my oven door and said he’ll get another oven door and be back. It could have been faster if he just told me to take a picture over the phone and send it to him. After a week, he came back and asked for my oven manual and told me, “This is how you fix your oven.” I told him I paid $150 for him to fix my oven, not for me to fix it. He was rude He would never speak to a man the way he spoke to me.
I didn't hear from him for two weeks, so I called back and told the lady about it. The next day he finally called me, and I found out he had my oven door for two weeks. He couldn’t answer my questions. The only reason he reached out to me was because the home warranty company called him. I was stressed out because I was gonna have Thanksgiving dinner at my house with no oven. It was horrible. I would never use him again, and I give him zero stars.
So far, the oven door has been fixed and I’ve had no issues with it. My previous claims with Cinch worked out fine. Their customer service is good, except you have to wait so long for them to get you somebody.
Kimberly - Thank you for taking the time to share your experience with us. We regret that the service did not meet your expectations and apologize for the inconvenience you faced, especially during Thanksgiving preparations. This should not have been the situation, and we are sorry for any stress caused by the technician's unprofessional conduct and the delay in the service.
We are grateful for your positive remarks about our customer service team and glad they worked with you towards resolving the fixture concerns. Your feedback is invaluable, highlighting areas where we could, and should, improve. Please rest assured, we take such matters seriously and are working towards preventing similar incidents in the future.
Should you have further concerns or feedback, feel free to send us a private message so we can make sure your experiences with us going forward live up to expectations. Thank you again for expressing honesty and giving us the opportunity to better.
Reviewed Dec. 8, 2025
Trying to communicate with Cinch since they took over for HMS is like finding a needle in a haystack, you keep getting passed around. I think HMS were more on top of things and easier to communicate with. Some people come out and they do good quality work, but then there's others that I did not like the work. I just had a terrible experience with this last one with my oven that I have been trying to get resolved. They did provide me with a new one, but it's sitting on my kitchen floor. What they did not provide me with is someone to install it. The guys that delivered the stove had a miscommunication with Cinch and had the wrong phone number for me so therefore couldn't contact me when they were coming out. 'Cause I told them nobody ever scheduled a delivery with me. But the delivery people said they came out three times, and I noticed a tag on my door that said that was the last time they were coming.
So when they finally did deliver the oven, they asked where I wanted it. They didn't say anything about installing it because they were just delivering it and they didn't have any tools. But what they told Cinch was I refused installation. Why would I refuse installation? Why would I want an oven to just sit on my floor? But Cinch took their word and closed the case without verifying with me. The only resolution they gave me was sending me a $175 check in the mail.
Please note that when Cinch purchases a new appliance for a customer, the product is purchased directly from the manufacturer, and the manufacturer manages delivery and installation. In this case, once we were notified of an installation issue, we acted quickly to ensure the unit was installed and that you were appropriately compensated.
We value the feedback you’ve provided and will use it to help improve future customer experiences.
Sincerely,
Cinch Social Media Team
Reviewed Dec. 8, 2025
We’ve been with Cinch for many, many years. It’s not something we use unless something actually breaks. We haven't had to use it for many years and then just recently did. The customer service has gotten much better over time. I was never disappointed with them, but there was one issue years ago that turned out to be a miscommunication. Everything worked out well, especially this last one. They were very accommodating, had someone come out, and followed up afterward. We were pleased.
Your recommendation means so much to us, and we appreciate your confidence in Cinch. We look forward to continuing to provide you with peace of mind and reliable service whenever you need us! 💙
Reviewed Dec. 8, 2025
I bought a house and my Realtor gifted me a one year warranty with Cinch. She said she does this for any of her clients that buy an older home and my home was built in 1952. The person that helped me on the phone was so great and got the claim taken care of real fast and easy. I had two techs come out with this claim. The first one was very rude and not good. But luckily, he was not the one that finished the job, and the next guy was great, super helpful. Clinch kept me informed and I got fast service.
Kate, Thank you for sharing your experience! We’re glad our customer service team was able to assist you quickly and keep you informed throughout the process. We appreciate your feedback regarding the technicians—it helps us continue improving our service. We’re happy that the issue was ultimately resolved to your satisfaction and look forward to supporting you in the future. Sincerely, Angela
Reviewed Dec. 8, 2025
We just bought our house in February, so my wife went and had our furnace inspected before the cold weather came in. The warranty came with the house, so I said, "Let's get Cinch to send somebody out. He's gonna be a little bit less inclined to try to sell us thousands of dollars of repair and replacement.”
So, the first person came in, he looked at it, put a sensor down the register where the heat comes out, and turned it on. He told us we had a problem and to just run it on emergency mode all the time, and left. His solution was just to run the gas furnace the whole time, which is a little more expensive to run than the heat pump. Emergency mode is what they call it for some reason. And he was there all of maybe five minutes, seven at the most.
And so, I called up Cinch and I told them that I wasn’t happy with the person that came, and they said that they would get somebody else out. They have the rare quality of listening to their customers. And they actually had somebody out quickly, too. He came out, took off the panel, cleaned some parts that needed to be cleaned and ran some tests. He gave it a thorough examination. He also said that part of the problem was my thermostat, so he had to get the right one. He then came back the next day and replaced it. He's very professional, very thorough.
I was pleased that Cinch responded to my complaint in a very timely and professional manner, and I would definitely recommend them from the standpoint of how they treat their customers.
Chris, Thank you for your feedback and for sharing your experience with us. We’re glad we were able to address your concerns and provide a thorough solution that resolved your issue. Your recommendation means a lot, and we appreciate the opportunity to show our commitment to attentive and reliable service. Sincerely, Angela
Reviewed Dec. 8, 2025
Submitting a claim itself is easy. They get a technician out usually within a couple of days. The technicians who come out have been fine, and the quality of the work has been okay. There were one or two occasions a few years ago where I had to have someone come back because the issue wasn’t resolved after they left, and that’s where it gets frustrating.
When you call, you can’t talk to a person. You have to submit everything online, and you have to pay the $200 fee — not even to talk to somebody, but just make an appointment. It’s frustrating when you have a follow-up issue because you have to pay another fee just to get someone else out. It’s very bad customer service.
Catherine - Thank you for sharing your detailed experience with us regarding your last 5 years of service. We appreciate you recognizing the straightforward nature of our online claim submissions and acknowledging the proactiveness of the technicians. We understand your concerns about the initial difficulty in reaching customer representatives and your dissatisfaction with the payment structure for follow-up visits. This feedback is invaluable, and we are actively looking at how we can improve these aspects of our service to facilitate a smoother and more direct line of communication for customers.
Please be assured that we're taking steps to evaluate our process to address issues efficiently without the need for additional fees where previous solutions have not held. Your insight is crucial in helping us refine this process and ultimately allow us to better meet the needs of all our customers. Thank you for outlining your genuine experience—as it significantly contributes to our continued improvement.
Sincerely,Cinch Customer Relations Team
Reviewed Dec. 8, 2025
Communicating with Cinch has been easy. The site is pretty easy to navigate. If I ask for service today, someone will call and let me know they’ve found somebody, and whatever needs to be done usually happens within that same week.
My most recent claim was for my electric panel and a dryer outlet. They came out and fixed the socket, and they worked on the panel. The last company was supposed to come back for it and didn’t. The panel caused the socket to burn out, and there was also a switch on the panel that didn’t move over properly. The technician said he was going to have someone come look at the panel, but he also told me that he wasn’t sure if Cinch would approve it since I had just started my warranty a month ago ‘cause I just bought my house. So I don't know if he didn't put that in.
One thing that could be improved is the site when it comes to follow-up. They ask certain questions, but there’s not really a follow-up section if I need to ask something after a service. If a service isn’t completed, I should be able to say, “Hey, this needs to be completed,” or ask what happens if something doesn’t get done by the company.
Carolyn, Thank you for sharing your feedback! We’re glad to hear that you’ve found our communication straightforward and our online platform easy to navigate. We appreciate your suggestions regarding a follow-up feature in the app—this is valuable feedback as we continue to improve our customer experience.
We’re sorry to hear that your electric panel issue wasn’t fully resolved and that the return visit didn’t happen as planned. We want to make sure all claims are handled promptly, and your insights help us improve, and we’re committed to providing reliable support whenever you need it. Sincerely, Angela
Reviewed Dec. 8, 2025
Our furnace had no heat and the house that I bought two months ago had Cinch with it. My son submitted the claim for me. The guy didn't find anything wrong, but the furnace started up again. I didn’t like that we had to pay a $100 deposit because he didn't do anything but take it apart, put it together.
Our records indicate that repairs were completed and the unit was operational upon completion. If you still need assistance with a claim, please send us a private message so we can reach out to you directly and help.
We appreciate the feedback you’ve shared about your experience.
Sincerely,
Cinch Social Media Team
Reviewed Dec. 8, 2025
I’ve been with Cinch for seven or eight years. Usually, I do everything online and the technicians do a great job. I've definitely been glad that I have my coverage. It would be nicer though to have things resolved sooner. The turnaround time is generally a month, but I've gone months without things.
Lacey - We're delighted to hear you've been satisfied with the technician's performance and general service from Cinch Home Services over the past eight years. It's great to know that you've found submitting claims online convenient, and that your coverage has served you well. However, we understand the importance of timely resolutions to your claims, as needing to wait for almost a month can be challenging. We continuously work to improve our turnaround times, and your feedback is invaluable for guiding these improvements. We appreciate your patience and will strive to provide a swifter process in the future. Thank you for sharing your experience, and for being part of the Cinch family.
Reviewed Dec. 8, 2025
We had Cinch before, and we stayed with them because the premiums and the benefits were comparable. We saw no reason to change. Most of the time we contact them online, and we haven't had any problems. The contractor usually comes out in less than 24 hours, but one time it took almost a day and a half from the time they called us until they came out.
We recently had two claims put in for the garbage disposal and dishwasher. We called them, and it went very smoothly. For the garbage disposal, they called back 24 hours later because they couldn't find anybody. They said they would send us information on how to try and find somebody on our own. The company doing our dishwasher said they'd be able to do it. We need to figure out how to get that all set up. Overall, I haven't had any issues, but every once in a while, you have a little glitch like this.
Jeff - Thank you for sharing your experience with Cinch Home Services. We're pleased to hear that the transition from your previous company was seamless and that you've found value in the premium and benefits comparability. It's great to know our online tool was easy to use and generally efficient. We apologize for the inconvenience with the contractor availability for your garbage disposal and appreciate your patience as we work to resolve such situations. Your high marks for our customer service responsiveness mean a lot to us, and we’re glad our coverage and pricing have met your expectations. We value your feedback and consideration as we strive to provide timely and reliable solutions. Thank you for your continued trust in Cinch. Sincerely, Cinch Customer Relations
Reviewed Dec. 8, 2025
I bought a house in July and Cinch was what our Realtor recommended, and we got it based on what could possibly go wrong with the house. We thought the cost for the year was good. Submitting a claim wasn't that difficult. The website helps you even if you're not savvy with home work stuff. They have a lot of options to help you figure out what device you have and what the actual issue is.
The first claim we submitted was about our AC. It was making weird noises and leaking, but it was fixed quickly. The next one was our boiler which wasn't staying on. It was fixed quickly as well. The technician was the same guy both times and he was nice. The issues that I had were resolved and I haven't had any issues since. The heat has been working a lot better.
James, Thank you for sharing your experience! We’re thrilled to hear that your claims for both your AC and boiler were handled smoothly and that our contractor provided professional and efficient service. We’re also glad you found our online tools user-friendly and easy to navigate—even for those who aren’t particularly tech-savvy. Your feedback means a lot, and we’re happy to know that our services have made managing your home’s maintenance hassle-free. Sincerely, Angela
Reviewed Dec. 8, 2025
I originally purchased Home Warranty Service or Home Protect, and then they became Cinch. I’ve had the company for about 10 years. Because we have appliances that are significant, I wanted coverage in case they were to break down. Their service plan met my needs.
I had a issue with my furnace. It wasn't producing any heat. Another company wanted to charge me 2,000+ dollars to replace the control board. I contacted Cinch and they sent a service person out. They determined it was the control board and covered the whole thing, so it worked out great for me.
Cinch identified the company and I arranged a date. They came out in only a day, and the gentleman was completely professional. It took seven days to order the part, which is a little bit out of their control. I had to deal with a little bit of cold, but nothing significant. The technician walked me through everything and made sure everything was functioning properly before he left.
They did exactly what they said they would do. Other than my deductible, there was no other charges. The only mark I would put on that is the paperwork for the part itself was not provided to me. I'd like to receive that because if something else happens and I don't have them anymore, then I don't have anything. Overall, Cinch is excellent.
Maurice, Thank you for sharing your experience! We’re glad our team and the local technician were able to get your furnace running smoothly. We appreciate your understanding regarding the parts delay. For coverage details, all customers receive a welcome kit with detailed information, and your policy is always easily accessible through the MyAccount portal. We’re happy to hear that our customer service, warranty support, and pricing met your expectations, and we look forward to continuing to support you and your home. Please don’t hesitate to reach out if you have any questions about your coverage. Sincerely, Angela
Reviewed Dec. 8, 2025
The people I bought the house from got me Cinch. I’ve submitted a couple of claims to them. The first time was over the phone, while the second was online. It was pretty easy submitting the claim online. Customer service was decent. At the beginning, there was miscommunication and they had some wrong information from the previous owners. All in all, the work got done. The technicians were great. I’m satisfied with the company so far.
Jamar, Thank you so much for taking the time to share your experience! We’re glad to hear that, despite the initial hiccup, your claims were handled smoothly and that our technicians provided great service. We truly appreciate your patience and are happy to know that overall, your experience with Cinch Home Services has been positive. Your feedback means a lot to us, and we look forward to continuing to provide you with reliable support for your home. Sincerely, Angela
Reviewed Dec. 8, 2025
I’ve had both good and bad experiences with Cinch. I had the plumbing issue where they couldn't send anybody out and we wound up fixing it ourselves. I had a couple of issues with the washer, which they later replaced.
For my heater that went out two years ago, they sent people out who were totally inept. It was a bloody mess. This whole time, my heater would go on and off, and they didn’t do anything about it. I had them come out for maintenance that costs $49, and it turned out the issue was merely a timer. They fixed it the best they could, but now it doesn’t look like a brand-new heater. That was a really big problem because I had to spend over $1,000 besides what Cinch covered.
Although I had some bad experiences, I'm still with them. The price is not that much a month. They usually send somebody out who gets on the issue pretty quickly. I hope they can come through for issues I have in the future.
Reviewed Dec. 8, 2025
When the technician came out, they worked very fast and efficient However, they did have to order parts and come back. They were professional. The turnaround time for the online service was 48 hours. Overall, it was easy and simple. I would refer Cinch Home Services.
Craig, Thank you for your fantastic review! We’re thrilled to hear that our online platform made setting up service requests easy and that our team provided timely, professional service. It’s great to know the process ran smoothly even when parts were needed. We truly appreciate your recommendation and your kind words about our value, customer support, and ease of use. Thanks for choosing Cinch Home Services! Sincerely, Angela
Reviewed Dec. 8, 2025
I bought a home and got Cinch because of the deductible and amount of coverage. It's easier to call them as I can't always find what I'm looking for on the website. Most of my issues have been plumbing because the house is old. The techs were usually helpful when I need some form and helped move that along.
I would probably recommend it to a friend but let them know that the deductible is paid per instance. If my friend had been in a home for 10 years and they know what to expect, maybe it's not good a value. But it worked out for us, new homeowners of an older house. We reupped because it was a decent value for the kind of work.
Paul - Thank you for choosing Cinch for your home warranty needs and sharing your experience with us. We're delighted to hear that our coverage options and claim representatives have met your expectations, and that the technicians have provided valuable assistance with your plumbing issues. We also understand how important a smooth online experience is, and we're continually working to improve our website's user-friendliness.
Your insights, especially regarding your positive first year as a homeowner with an older property, are incredibly beneficial. We're committed to ensuring that our services continue to add value. Please don't hesitate to send us a private message if there's anything more we can do for you.
Thank you again for your feedback and your support. We look forward to serving you in the future!
Reviewed Dec. 8, 2025
My Realtor has had good experiences with Cinch in the past and got me in touch with them. They’ve been very responsive when I’ve submitted a claim and I actually had someone reach out to me. The contractor came out within a day and they were fantastic. Everything’s been fine since the repair. So it's been really good.
David, Thank you for sharing your experience! We’re delighted to hear that submitting your claim and working with our team was smooth and efficient. It’s great to know our service partner provided timely, thorough service and that everything was resolved to your satisfaction. Your recommendation means a lot to us, and we truly appreciate you choosing Cinch Home Services. We look forward to serving you again in the future! Sincerely, Angela
Reviewed Dec. 7, 2025
Cinch Home Services was recommended by my realtor when I bought my house. She was telling me about the services that they provide so I just went for it. Submitting a claim is easy. The technicians come out, diagnose the situation, test the products and make sure that I'm are thoroughly satisfied. They fixed my AC and clothes washer. Everything was on point and I'm happy with it.
I used to have another warranty with the last house that I had and I had to pretty much boggle with them. But with Cinch, after you tell the technicians what's going on, they go through their diagnostics and order your parts. They are very thorough and I'm very satisfied with the service, the recommendations, and the technicians. Everything is above board and as far as talking to them, they do what they say they'd do and you can expect great service. They deliver and are exceptional all the way around.
Thern, Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that your experience exceeded your expectations. Our team takes pride in providing efficient, thorough, and professional service, and it’s wonderful to know that our technicians made the process smooth and stress-free for you. We truly appreciate your feedback and are glad we could deliver on our promises. Thanks again for choosing Cinch Home Services! Sincerely, Angela
Reviewed Dec. 7, 2025
I am a realtor and we have a Cinch Home Warranty representative. I was impressed by what she was talking about the company and what they have to offer. When it came to getting a warranty, that's the first person I remembered. My dryer was making a funny sound. The person who came was professional. He did look into it and fixed it but had to bring in some parts. When he came the second time around, instead of the dryer, he was going to repair our washer, which worried me. But besides that, he did a good job and right now, we don't have any issues with our dryer.
Getting a claim in is easy because I'd give the rep a call. I wish we could just get it done with just a phone call instead of going to the portal and figuring out what should be done. It's not easy to keep track of the portal, the link, and the login information, and I do get several emails. Because I knew the rep from Cinch, she sent me the link and I was able to get on to it. It should be as simple as a phone call or a text to our Cinch representative. Otherwise, I'm very happy with the service. I've heard from my own clients that once taking the basic package, a lot of things are not covered. I highly recommend the premium package. Most things are covered under it.
Gayatri - It's wonderful to hear about your positive experiences with Cinch Home Services! We're pleased to know that your transition from learning about the service through Donna to filing a successful claim went smoothly. We apologize for any initial confusion with the dryer and washer mix-up, but we're glad it was resolved smoothly. It's also great that our contractors met your high standards.
We appreciate your feedback regarding the online claim process, and we'll consider your suggestion to offer additional methods like calls or texts for added convenience. Your insight into the differences between plan coverages is valuable, and we're happy you’ve been guiding your clients effectively based on their needs.
Thank you for your thoughtful review and for being an advocate for our services. Should you have more suggestions or need further assistance, please don't hesitate to reach out!
Reviewed Dec. 7, 2025
I’ve been with Cinch for over 10 years in a couple of houses, but they used to be called HMS. I had them check my system before winter started and the guy came out, was very professional and knew what he was doing. He did really well. The customer service is not that bad. You guys respond quickly. In my old home, I had some technicians that were not good. I had a couple of issues, a toilet leak and heat pump not working, that both took a couple of weeks to be resolved. But at the time, the deduction was really low and the price was not that bad, so I sucked it up. I don’t like that the cost is high now. The premium is higher than it was several years ago and the deduction is now over $200 when it used to be just $50, so I'm expecting real good service from you guys.
Joe - Thank you for being a loyal customer of Cinch Home Services for over a decade and sharing your detailed feedback with us. We're pleased to know your recent service went smoothly with a professional technician overseeing the work. However, we are sincerely sorry to hear about the previous delays with your heat pump replacement, which caused such inconvenience during peak summer temperatures. Your comfort and that of your family are incredibly important to us.
Your concerns regarding cost increases, deductible hikes, and the varied skill levels of technicians are deeply important. Providing fair pricing and reliable services is our objective, and your insight shows us where we need to improve.
While we recognize the efforts of responsive customer service must remain strong, acknowledging that not all technicians have met expectations reinforces the need for us to rigorously monitor our contractor network.
As we strive to elevate our services, please know your enduring support and valuable insights channel welcome developments at Cinch Home Services. Feel free to send us a private message should you require further assistance or have additional details to provide. We're devoted to enhancing your overall experience with us. Thank you once again.
Reviewed Dec. 7, 2025
We knew Cinch before it was Cinch. When we bought the home, part of the purchase was joining them, too. I usually go through their app to submit a claim and the user experience has been straightforward. When you're on the app and you put in what the issue is, at the time of purchase it’ll send you the company that's going to be contacting you.
The most recent claims were for the washing machine and the oven, and the same company did both. For the oven, they had to fix the starter. For the washing machine, I had to order a part for it because it wasn't draining. They came back and fixed it, and before they left, they ran a cycle, and water went out.
Since we've been using them, the service has been getting better gradually each time with each interaction. Back when they were HMS, there sometimes would be an issue of the service person not calling or trying to find out when they would come. When the person who was coming to finish up with the dryer, Cinch was not contacted by the vendor because the service tech did not tell them he was running behind. But as soon as we called, they called the vendor, the vendor called us, and the guy was here. They have very good communication. It was like dominoes. Cinch has been good, especially the last couple of years.
Thank you for the 5-star review! We’re glad to hear that our app has made submitting claims easy and that our contractors have provided clear communication and reliable service. We appreciate your feedback about your recent claims and are pleased to hear that the technicians ensured the issues were fully resolved. It’s wonderful to know that you’ve noticed improvements in our service and communication — your experience and satisfaction are very important to us. Sincerely, Angela
Reviewed Dec. 7, 2025
We bought a house and apparently, the market as it were, people don't wanna deal with contingent offers or getting it inspected first. So I got talked into, don't get an inspection. I walked around and looked at it myself, but I told my Realtor I'm a little bit uncomfortable. So, the people who were selling it bought the home warranty as part of the home sale.
It turns out it's actually worked out quite well. We noticed someone used a heat gun on the ice maker, the kind where you strip paint off thing and it melted a bunch of stuff inside. I called them up and they called somebody local. In this case, it wasn't repairable. They just replaced the whole ice maker. It was definitely worth it. We noticed problems with the dishwasher too, so we may use it again.
They have this process where you gotta go on their website and put in model numbers. That's a pain because you can't always find them. The page would not move past that unless you put those part numbers in. I ended up calling them directly and told them, “I don't know where the model numbers are at. I can tell you what the problem is.” She bypassed all that. The next time, I'm just gonna call directly. The technician can look at the model number later on. They're gonna have somebody come look at it anyway.
I would say it's worth it. For example, if you buy a dishwasher for 400 or 500 bucks and the deductible is 200, but if you had somebody come and install it, it's gonna be more than 500. So you're paying 200 bucks and somebody gets the part delivered and literally installs it. I think it's a pretty good setup for appliances. I don't know about plumbing or emergent things, because you need that stuff immediately and going through them is a slower process. But for something you can plan on needing to get replaced, it's fine. It's been worth it, so far.
Sincerely,
Cinch Social Media Team
Reviewed Dec. 6, 2025
My air conditioner was not running properly, so I had it looked at. The guy came out and adjusted something on the unit. The air conditioner then ran nonstop for three days, and when we realized it, we called Cinch. The guy who was supposed to come out never called. Cinch had to call someone else, and that person from a different company came and fixed it perfectly. Our electric bill went up over $300 because the AC ran nonstop. It was not a good experience, but we got the air conditioner fixed.
Sometimes there are things so old, like that AC, that’s not energy efficient and should be replaced instead. But because they could fix it, they won’t replace it. But the AC was running for three days. It didn’t save us money, for sure. Plus, Cinch increased their deductible. It’s probably costing us a lot more money.
Sana - Thank you for being a loyal Cinch Home Services customer for the past nine years. We truly value your feedback and appreciate you taking the time to share your experience with us. While we're thrilled to know that you find our service useful, we sincerely apologize for the inconvenience caused during the resolution of your air conditioning issue. Running continuously for three days due to improper repair must have been frustrating, and we're sorry for the additional costs this added to your electrical bill.
We're also attentive to your concerns regarding the deductible changes and our protocol of repairing versus replacing equipment. Getting the balance right is important, and we'll take your insights on equipment efficiency and long-term solutions into consideration as we continue to improve our services.
Your trust over the years is invaluable to us, and we remain committed to enhancing our processes based on your critical feedback. If you need further support or would like to continue addressing other issues, we're here to help—just send us a private message. Thank you again for your candid evaluation and dedication in what has been both hopeful and trying times.
Reviewed Dec. 6, 2025
We’ve had the service for four years. The customer service has gotten faster and more interactive. It was slow previously. Nobody would pick up the phone, and it was hard to get in contact with someone about an open ticket. Now it’s more convenient.
One thing Cinch could do better would be keeping tickets open longer. If an old issue keeps recurring, I think the ticket should stay open for at least six months. We’ve had two issues, one where the technician just wouldn’t do the job. But the technicians Cinch has sent out recently have been cool.
Alphonso - Thank you for sharing your experience with Cinch Home Services. We're pleased to hear that you've noticed improvements in the promptness and interactivity of our customer service. Your suggestion about extending the ticket opening period is spot-on as Cinch has a 6-month workmanship guarantee on covered work. This means that if the same failure occurs within 180 days, we will cover additional repairs under the original service call fee.
We value your thoughts on the service technicians and are glad that your recent experiences have been more satisfactory. Your feedback helps us continually enhance our processes to serve our customers better. Thank you once again for bringing this to our attention, and for trusting us with your home warranty needs.
Sincerely,Cinch Customer Relations
Reviewed Dec. 6, 2025
We bought a rental home, and so it's older. I believe our Realtor told us about Cinch, and we've been very happy. I called them, and the guy called me back that afternoon and scheduled it. The contractor was here within 48 hours. He was a really nice guy, very professional. The problem happened again, and we're waiting for him to come back, but they're just delightful to work with. No issues whatsoever.
Submitting claims is easy. You can either make a phone call or do it online, and I was on hold for less than five minutes, someone took care of what I needed, and got it all set up. The contractor was a real nice guy, very polite, clean, and respectful of the house. I thought he was great.
I just like the way that it's easy to get in touch with them. They responded very quickly and sent the information with the contractor. Cinch were easy to use and stood by what they said. So, that's very important. You can just make sure that nothing I have ever breaks.
Lisa, Thank you for the 5-star review! We’re delighted to hear that your experience with our service, from submitting your claim to the contractor visits, was smooth and efficient. It’s wonderful to know that our team’s responsiveness, communication, and professionalism made the process easy for you. We truly appreciate your recommendation to friends and family and are glad we could provide reliable service and peace of mind. Sincerely, Angela
Reviewed Dec. 6, 2025
Cinch was the homeowner's warranty provided through my Realtor. I filed a claim online and Cinch contacted a local representative for the job, who got in contact with me within about 48 hours to schedule an appointment. So, it’s very easy. The local rep wasn’t able to fully fix it the first time, but Cinch was able to get them back out and get it fixed with no additional charges.
Jason, Thank you for the 5-star review! We’re glad to hear that our team was able to coordinate your repair quickly and ensure the issue was fully resolved. Providing prompt and effective support is very important to us, and we appreciate you taking the time to share your experience. Sincerely, Angela
Reviewed Dec. 6, 2025
I haven’t had any issues with Cinch until the last two weeks, and I’ve been with them for 25 years. I have actually have turned other people on to them. The problem is that the plumbers they were sending to my house recently were just terrible. Cinch kept sending different people, and it felt like they started with better-quality contractors and then moved down the list to people who weren’t as good. They weren’t fixing the issue. One guy answered the phone clearly asleep. The next day, he called again, still sounding asleep, asking if we had even made an appointment because he couldn’t find his notes. I told him not to worry about coming to my house.
I eventually told Cinch I wanted to find my own plumber and just be reimbursed. Cinch has always been good about letting me get my own materials and cutting me a check. They agreed that once I get the problem fixed, I can submit my receipts and they’ll reimburse me.
Marcus - Thank you for taking the time to share your experiences with Cinch Home Services. We're glad to hear that the reimbursement process has been smooth and that you've found convenience in handling replacement materials yourself. We understand your concerns about recent experiences with plumbing services and are determined to address this by better vetting our contractors to ensure professional service across all jobs. Your endorsement to friends and family is greatly appreciated, and we’re pleased to know you generally find solace in our services. We value your feedback and look forward to serving you even better in the future. Sincerely, Cinch Customer Relations
Reviewed Dec. 3, 2025
DO NOT USE THIS COMPANY. They actively work to avoid honoring any claims, delaying responses, leaving landlords in tough situations with tenants. I used them for a couple properties, and they consistently dispute repair work due to technicalities that can't be proven or disproven, such as 'non-wear and tear damage', where in a few cases, it was the tech they sent out who did the damage. I had been with them for so many years, consistently paying their monthly fees, only to have them abandon me in tough times, when repairs are needed. I held the relationship for so, simply out of laziness and not wanting to make a change. They also delay response so if you're in an urgent situation like a need for air conditioning, you end up forced to not use their contractors, because of the extreme delay that it will cause. Offshore customer service is shockingly unprofessional with zero accountability. Think about your worst Department of Motor Vehicles experience with a rude, unmotivated agents, and that will give you a pretty clear picture of the type of service you will consistently receive from them. It is not uncommon for them to promise follow-ups and never make them. They also don't use agent IDs and often refuse to provide any means for identifying them, so even if you wanted to reference a prior conversation or commitment that was made, you can't. Hold times are sometimes more than 40 to 50 minutes, but most often more than 30 minutes.
Reviewed Dec. 3, 2025
Been paying for my home warranty for 8 months went out of town came home to both fridge and dishwasher not working. House smelled like someone died and flies everywhere so we had to take the unit outside and dispose of the bags of spoiled food and we cleaned the fridge out while awaiting cinch warranty. Two guys came out a week later after the unit destroyed all our thanksgiving groceries and the claim is being denied for both appliances for “abuse” and “misuse”. How do you misuse a dishwasher?
Reviewed Dec. 3, 2025
They are **. Their call center is in the Philippines. The corp office in FL lists their customer service number only, so there’s no way to get in touch with corp. We needed to have a water heater replaced. When I called and said I needed to file a claim, I was told they couldn’t find any available techs but someone will call me back. Nobody did. When I called back, there was no record of the first conversation. And the same answer – no techs. My only choice was to find my own and get reimbursed. When I called back the next day to get reimbursed, I was told they wouldn’t b/c there was no claim filed. I asked to speak to a manager. The manager’s name was “Princess”, no last name (they aren’t “allowed” to disclose their last name). Can’t make this stuff up. She told me it was MY responsibility to make sure the claim was filed. When I asked what else I was supposed to say in addition to “I want to file a claim”, she didn’t have an answer. We kept going in circles. She didn’t have a supervisor I could talk to (again, they “aren’t allowed” to disclose this info). At the end of the day, I got no reimbursement. Do NOT use them. They are **.
Reviewed Dec. 2, 2025
I am a disabled senior citizen who depends on others to help when needed. I have been paying monthly payments for a plumbing home service plan for over a year. I called the customer care department and was told that the pipe leak affecting connecting the inside of the house connected to the outside of the wall was not covered. I feel that this service may be worthless to the most vulnerable clients like myself ; disabled senior citizens. I feel like I was taken for my money. Please be careful when you sign up for a home warranty contract. We are living in a world filled with greed instead of service you are paying for.
You’re welcome to place a claim for any issue you’d like, but we do our best to provide guidance upfront when an issue described is unlikely to be covered—this helps avoid unnecessary costs for our members. If you’d like referrals for service partners, please send us a private message, and we’ll share a list of providers within our network who may be able to assist. Please note that since this issue falls outside of coverage, any services would be at your expense.
We hope this helps clarify the coverage outlined in your agreement. Thank you for giving us the opportunity to explain.
Sincerely,
Amanda
Reviewed Dec. 1, 2025
This has been the worst service experience I’ve ever had with any home warranty company. The process is disorganized, unprofessional, and incredibly frustrating. I would strongly caution anyone considering Cinch Home Services to look at other options. Once my range is finally fixed, I will be cancelling immediately.
Dana - We’re truly sorry for the frustration you’ve experienced and appreciate you sharing your concerns. We understand how important it is to have your range repaired promptly, and we see that a member of our team is already working on your claim. They will remain in contact with you to ensure this issue is fully resolved. Thank you for your patience as we work to make this right. - Amanda
Reviewed Nov. 27, 2025
Originally, what I liked with Cinch was, whenever I had an issue, I could reach somebody faster. I could get a human. Now, when I call in, I get the automated line. I gotta put in the ticket and go through that process. I can still get somebody, but it's harder now. But they get the job done. It's set up pretty well that, once you get your ticket in, you're gonna have somebody there in at least a day or two. You're gonna get the help you need. That's pretty much why I've stayed with Cinch and it’s been eight years that I’ve been with them.
Lynwood, Thank you for taking the time to share your experiences with Cinch Home Services. We genuinely appreciate your loyalty for the past eight years. It's excellent to hear that you've found our prompt service and swift resolutions to be reliable contributors to your satisfaction. We acknowledge the shift towards an automated ticket submission process has posed challenges in reaching our representatives quickly. Rest assured, we are continuously striving to improve all interactions and provide the convenient access to live support when needed. Thank you very much for your valuable feedback and for sharing our strengths with your friends and neighbors—your support is extremely meaningful to us. - Brooklyn
Reviewed Nov. 26, 2025
Cinch does not appear to be very professional. When we bought the property, they were the ones that we had the account with for the first year and we continued with them. Whenever we have a claim, the service has been horrible. It's hard to reach anybody and their quickness isn't there. For example, it took us two weeks get a service for the microwave. Also, I've had two claims and on the second one, the company that they said was going to come and fix the issue didn't know anything and didn't have an account with them. Other than that, the techs they sent out who replaced the microwave and fixed a leak in a refrigerator were both fine.
Rebecca, Thank you for taking the time to share your experience. We’re very sorry to hear about the communication challenges and delays you encountered. That isn’t the level of service we aim to provide, and we understand how frustrating those situations can be.
While we’re glad the contractors were able to complete the repairs, the confusion around scheduling and the difficulty in reaching us are concerns we take seriously. Your feedback helps us improve, and we appreciate you bringing it to our attention.
If you ever need assistance moving forward, our Customer Relations team is available to help at erelations@cinchhs.com. We’re here to support you throughout the remainder of your coverage. Sincerely, Angela
Reviewed Nov. 24, 2025
I had two claims with Cinch. I usually raise my case number and they allocate that job to third-party contractors. They come and they do the job. It's been very smooth. However, I paid 200 one time because there was a water leakage. Relatively, with the cost associated, it's very high. But I would still recommend Cinch. I'm planning to renew with them if I get a good offer.
Bimal, Thank you for sharing your experience with Cinch Home Services. We are pleased to hear that you have had positive interactions with our service team and that the repair processes have been smooth and efficient. It's great to know you feel confident in recommending us to your family and friends.
We value your feedback regarding pricing and understand it's an important consideration in your decision to renew your contract. Your insights are highly appreciated as we continue to enhance our offerings.
We look forward to serving your home warranty needs in the coming year and beyond. If you have any additional concerns or questions, please don't hesitate to reach out. Thank you for choosing Cinch. -Brooklyn
Reviewed Nov. 23, 2025
Cinch has been good. They take care of everything. If it wasn't fixed and they couldn't repair it, they actually replaced it. However, the deductible changed after the COVID. It went up quite a bit. First, it was 75, then it went to 100, and then it jumped to 200.
Debra, Thank you for taking the time to share your experience with Cinch Home Services. We're delighted to hear that our reliability in addressing your home appliance needs has been reassuring and exceeds your expectations. We understand your concern about the increase in fees and deductibles post-COVID. Kindly know that we always strive to keep our customers informed in advance about such changes—and we're pleased that you’ve remained satisfied with the value provided.
While our shift to automated systems reflects the technological evolution towards easier and more accessible solutions, we're committed to retaining customer support excellence. It's great to hear that you found the online tools and apps efficient and user-friendly. We look forward to continuing this standard of service and supporting your home's warranty needs. Thank you for your loyal choice of Cinch Home Services; we truly value your feedback and confidence in us! - Brooklyn
Reviewed Nov. 22, 2025
I've submitted claims both online and over the phone, and so far, my experience has been really good. My interactions with the phone reps have been easy and when the techs came, everything got fixed quickly. On a different note, I still have some pending answers on related services that I didn't know they were providing, and I haven't received an answer yet.
Maria, Thank you so much for your 5-star review! We’re thrilled to hear that your experience has been smooth and that both our online platform and representatives have been helpful throughout your claims process. We’re also glad to know our team has been responsive as you explore the additional services available to you.
If any remaining questions, please don’t hesitate to reach out — we’re always here to help. We truly appreciate your recommendation! Sincerely, Angela
Reviewed Nov. 22, 2025
Cinch’s rep, Wayne, was very good. We had a complicated situation and it was corrected. Quick Fix Appliance came out and they were also very good.
Bernice, Thank you so much for the five-star review! We’re delighted to hear that you had such a positive experience with our customer service team. It’s wonderful to know that Wayne and Wayne M. from Quick Fix Appliance were able to resolve your issue quickly and with great professionalism. We truly appreciate your kind words and your recommendation. We're always here when you need us! Sincerely, Angela
Reviewed Nov. 21, 2025
Upon doing research into other companies, Cinch Home seems to be the best provider. I got a recommendation to join them when I first purchased my home and I've stuck with them since. Filing claims with them has been easy and their reps have been great. I've had issues with a couple of their technicians, but as soon as I contact Cinch, they put me in touch with another vendor or technician and it was good thereafter.
Courtney, Thank you for your thoughtful 5-star review! We’re glad to hear that filing claims has been straightforward, our team connected you with the right technicians, and our customer service has consistently met your expectations. We truly appreciate your trust in Cinch and are grateful to have you as part of our family. Sincerely, Angela
Reviewed Nov. 21, 2025
Cinch’s website is pretty user-friendly. Even if you don't feel like talking to a real human, you can just figure things out for yourself. Also, anytime I had questions, everybody at Cinch was patient and explained everything well. The techs that they have sent have been good and professional as well.
Chelsey, We truly appreciate you placing your trust in us and are grateful to have you as part of the Cinch family. Thank you for being a valued customer! Sincerely, Angela
Reviewed Nov. 21, 2025
Also, when you call customer serviced they put you on hold and then hung-up.
This is frustrating.
Sandra - We appreciate you taking the time to share your experience and are sorry for the frustrations you've faced. Your feedback regarding the delays with repairs and the quality of service received is concerning. Our priority is to provide timely and effective solutions, and clearly, we missed the mark in your case.
Rest assured, we are taking your feedback seriously and are revisiting our contractor partnerships to ensure they meet our standards and expectations. Additionally, our customer service team will be undergoing further training to enhance your future interactions.
To address your current issues, please respond privately with your contract details so we can locate your account. They are dedicated to assisting you with an immediate resolution and to ensure that your concerns are properly handled.
Thank you for bringing these issues to our attention. Your feedback is crucial for helping us improve.
Reviewed Nov. 21, 2025
I've been with Cinch for four years and so far, I've had no problem with them. They were very helpful and when I submitted a service request, the techs came out right away. The contractors were really pleasant and nice.
Kathleen, Thank you for your wonderful 5-star review! We're so pleased to hear that your first service experience was efficient, courteous, and resolved quickly. Providing prompt, professional care is something we strive for, and we’re glad it made a positive impression. Thank you for being a valued customer! Sincerely, Angela
Reviewed Nov. 21, 2025
DO NOT USE THIS COMPANY!!!!! If I could rate them as a less than zero, I would. Had a service call in April/May of 2025. The bill still hasn't been paid. Made a service appointment and it took 3 weeks and was told "no service providers.". Now I'm being told that I was supposed to pay the service provider and submit paperwork for reimbursement. Something I wasn't told to begin with. This company is currently in breech of contract and I may have to take action on that.
Again, DO NOT USE THIS COMPANY. They will take your money and provide 0service.
Reviewed Nov. 21, 2025
I’ve used Cinch two times now and it’s been good. It was easy submitting the claims. I didn't do much. I went online and I just clicked what appliance I needed help with and they booked it within a day or two and I never had to talk to anybody. I've been very impressed with the techs as well. They’ve been great.
John, Thank you for sharing your fantastic 5-star review! We’re so pleased to hear that each of your experiences with Cinch has been positive and that activating your warranty and submitting claims has been simple and convenient. Making the online process easy is a top priority, and we’re glad it’s been working well for you.
It’s wonderful to know that the technicians who visited your home impressed you and that our service has earned your confidence. Your recommendation truly means a great deal to us.
We appreciate you choosing Cinch and look forward to continuing to support your home with reliable service. Sincerely, Angela
Reviewed Nov. 21, 2025
For my recent claim with Cinch, I had a leakage in the water heater and they replaced it. The equipment was delayed a little, but in two days, they did it.
Mathew, We really appreciate you taking the time to share your experience with us! We’re glad to hear that your water heater issue was resolved within a couple of days and that everything has been working perfectly since. We appreciate your patience with the slight delay in receiving the replacement equipment.
We’re also pleased to know that our online service process was convenient and easy to navigate. Your recommendation means a great deal to us, and we value the opportunity to continue earning that fifth star in the future. Thank you for being a valued customer! Sincerely, Angela
Reviewed Nov. 21, 2025
The young man who did our plumbing work recently, came over and he was good and knowledgeable. He found a problem and he did the best he could. He couldn't fix it and we needed to get a part. He came back and he put the part in and we were just thrilled with his work. We're very satisfied with Cinch. We've had a couple of claims over the years and every time, they were able to respond to us in a timely manner.
Philippe, We’re thrilled to hear about your positive experience with our plumber and that the repair was handled efficiently from start to finish. It’s great to know the team was able to identify the issue quickly, complete the repair, and deliver the level of service you deserve.
We truly appreciate your loyalty over the years and are grateful for your kind words about our responsiveness and dedication. Providing reliable, timely service is always our goal, and it means a lot to know we’ve earned your trust. Sincerely, Angela
Reviewed Nov. 21, 2025
Cinch Home Services has been phenomenal. Altogether, I've had them for about 25 years, 5 years on my second marriage and then 20 years during my first marriage. We had them as Total Home before and we saw the benefit in having a warranty company, so we decided to go with them and stay plugged in with the warranty. When I make a claim online, they always seem to find some service provider to take care of me. The representatives and technicians have been very pleasant. Once they get the repairs done, they're done.
Orlando, Thank you so much for your kind words and for being a loyal customer for so many years! We’re thrilled to hear that filing claims has been easy and that our team and service providers have consistently delivered great experiences. Your recommendation means a lot to us, and we look forward to continuing to provide you with reliable service for many years to come. Sincerely, Angela
Reviewed Nov. 20, 2025
Cinch Home has been so good taking care of me. I got the policy through my realtor when I bought the home nine years ago and so far, I haven't used a claim very often. But it's comforting to know that I have something in the event that something should go wrong. If I need someone, I can call them and I know that my problem will be addressed as soon as it can. They have been very fair and I'm very happy with them. Every single one of the contractors they have sent my way have been first-rate and I have no complaints. I tell people that whenever they're going to buy a new place and they're looking for a homeowner's warranty, they should look into Cinch. I've also referred them several times.
Rose, Your review brings us immense joy! Your commendation of our top-notch contractors and reliable customer service is truly heartening. It's wonderful to know we'll continue to deliver a comforting sense of security with every issue being addressed swiftly and professionally. We appreciate your referrals to friends and neighbors, and we're thrilled to hear that you've been so satisfied you're eager to spread the word. Thank you for being so actively supportive of Cinch Home Services and for making such an essential contribution with your positive feedback. We aim to keep impressing with exceptional service and make your experience even better in the future. - Brooklyn
Reviewed Nov. 20, 2025
When I bought my home, I ended up getting a home warranty, and then the company transferred over to Cinch. In my closing, this is one of the recommendations. They have some extra money and this is what they bought for a home insurance. From what I had to deal with, Cinch's customer service has been good. The techs have been very professional too. I have no complaints.
Shalewa, Thank you for sharing your experience. Providing professional and reliable service is what we strive for every day, and it’s great to know we delivered that for you. We appreciate your feedback and trust in our services. Sincerely, Angela
Reviewed Nov. 19, 2025
BUYER BEWARE! With the EXCEPTION of ENROLLMENT (NOT SURPRISING YOU GET THE BEST CUSTOMER SERVICE & CAN EASILY CONNECT with a live person when signing up for the service to pay each month.) THIS HAS BEEN A TERRIBLE EXPERIENCE ALL AROUND! I placed a service request for my furnace. The provider came out on 11/17. I explained that the issue with the heat is that it would heat, then blow cold, and although it would shut off at the thermostat, it would still blow at the furnace. When the technician came out, he confirmed my issue is likely the high limit switch, which could be due to various issues (e.g., faulty switch, blower motor, failing control board, etc).
He also identified a separate, flue pipe issue & stated it was unlikely the cause of the heating failure but could be a CO2 issue because it was not securely attached at the top of the furnace and he could not leave that as it was. When he called Cinch, I heard him mention the problems I specifically identified. When he returned inside, he stated that they would not cover the flue, which was fine but I asked him what about the main issue. The technician stated that guy he spoke and Cinch said that he spoke with another Heating and Air person and they said the flue could be the issue.
Before we finished our conversation, my phone rang from HMS Etal, and it was Greg (Supervisor, Marlin provided his name. when I provided the time of the call) from Cinch’s quality control and he wanted to explain that they did not cover anything outside of the unit. So, since the technician had already said that the flue was likely not the reason for the heat not blowing consistently warm and the furnace not shutting off, and the flue was more of a CO2 issue, I asked Greg once the flue was fixed if that did not fix the issue, then what?
Greg stated that they would check inside the system to see what was causing the problem and anything inside the system would be covered. So, I said “okay,” and based on that, I paid the technician to properly secure the Flue on the furnace. And just as the technician originally said that did not fix the problem! So, the technician said he would call Cinch back to let them know the problem was not fixed and they need to check the motor, board, etc. and the technician said he would let me know what Cinch says in terms of what would be covered and reschedule when he could come back out.
The technician reached out today, 11/18, and said that Cinch said I would need to submit another service request. I said why, since the problem is the same. But he said they did not give a reason. So, I started down the rabbit hole of trying to figure out the status, and why I would need another service request. Online it just said closed with no explanation, and even the area that says click for more details, states nothing, just that the ticket is closed (see attached). So, I had to use the enrollment number to speak to a live person because all the numbers online lead to an automated prompt system, which does not include an appropriate option to speak to someone about this problem. Enrollment finally transfers me to Claims support and I speak with Cherry. Cherry reviews everything, and says the technician did not say that the issue was the Heat blowing cold.
The technician said the issue was the flue which was not covered. I told her, I was there when the technician spoke to Cinch and I heard him explain the issue I shared. She then read what was in the system. After going round and round, it was clarified that the technician is not the one that enters the information in the system. RED FLAG #1, so whoever placed the information in the system did not provide the issue as noted by the customer, nor can the customer indicate the issue in the online portal.
RED FLAG #2. Cherry placed me on hold to consult with her team. When she came back, she said because the initial issue was never noted as cold air blowing and the system not shotting off at the furnace, there was nothing she could do but assist with creating another service request which mean me paying another $120.
So, I asked for the call to be escalated to someone that could help, and she transferred me to her supervisor, Marlin. Marlin then read me the full report, and I clarified with him again, where the report came from as it was not the technician who entered the information he was reading, and he confirmed, as I told him none of what is in the report was told to be on yesterday. Marlin initially apologized that the “technician” did not give me correct information, and I corrected him and explained it was the person from Cinch, Greg, that told me if the flue did not work, they would look at the system to determine if it was something internal, and if internal that would be covered. Blaming the technician.
RED FLAG #3! The person from Cinch NEVER said the issue with the furnace would not be covered and denied because of modification to the system, and foam used to seal the flue in the ceiling. This was never discussed. Marlin now reading this information WAS THE FIRST TIME I AM HEARING THIS. Greg from Cinch only told me that Cinch could not cover the flu, and never said everything would be denied due to modification, so I told Marlin to listen to the recording, as I was never told what he was explaining to me about the denial, and in fact had never received a denial explanation.
The email said you can get details online. So, I went to my online account, and none of what he was stating was in the details, there was nothing about a denial (see attached for what is online). Then Marlin said, “I see in the system a denial notice was sent to your email,” so I asked him when was it sent. He said today at 2:11 pm (see attached). WOW any irony that I’m receiving the notice while we are on the phone.
RED FLAG #4 LACK OF ACCURATE OR TIMELY COMMUNICATION, including a retroactive, fabricated justification. In addition, when the technician calls back to see next steps since the flue did not fix the original issue I called for, why tell the technician to inform I would need to file a new service request, if service with the furnace will be denied? So, Greg from Cinch never tells me work on the furnace would be denied, only that the flue is not covered, and the technician would check if there is an internal issue and, if so, that would be covered, now I hear the denial is because of modifications to the system and foam on my roof, yet, the technician would be told to inform me that I would need to file another service request and pay anoth$120. IS THERE ANYTHING UNETHICAL ABOUT THIS SCENARIO!
RED FLAG #5! Then to add insult, I have been paying for service since July, and with this fiasco, decided to cancel the service. Guess what? They charged me $7.48 to cancel….just WOW!!! Red flag after red flag….If I could give zero stars I would.… THIS is NOT the warranty service you want, UNLESS YOU WANT TO ENTERTAIN DECEPTIVE, UNETHICAL BUSINESS PRACTICES, with NO ACCOUNTABILITY that will SCAPEGOAT the service provider!
Nicole, Thank you for sharing this experience with us. We understand how inconvenient and stressful it can be when your heating system isn’t working properly, especially when communication and clarity fall short. Please know that we are committed to thoroughly reviewing your case, including the service details, communication records, and any decisions made, to ensure we fully understand what happened and address any gaps.
Please be assured that we want all our customers to receive the full benefit of their protection plan, and our team will follow up with you directly to discuss this further once our review is complete. Respectfully, Angela
Reviewed Nov. 18, 2025
It took 12 visits by 4 different companies to fix our dryer. We also had some very poor service by electricians and plumbers who were unqualified and actually caused more damage to our house. It may not be the case in other parts of the country, but in West Florida, Cinch (aka Sears Home Warranty) seems to contract mainly with substandard tradesmen.
Reviewed Nov. 15, 2025
I would like to report Cinch Home Warranty company for their incompetence regarding the installation of our heater. On December 12, 2022 our heater stop working; so we contacted our Warranty company Cinch and filed a claim to have it fixed. They informed us that an electrician would come to inspect the heater on Wednesday December 14th. When the technician showed up and inspected the heater they informed us that we needed a new motor or we could get a new heater. So, we notified the Warranty company and informed them that we need a whole new heating unit. Cinch informed us that they would put the order in for a new unit. Then, they would notify us once received. This is when a number of neglient and irresponsible errors took place. At this time the temperature dropped down to 20's and 30's. It was extremely cold in the house and my husband and I are both seniors with health problems. A few days passed and my husband and I waited patiently for them to contact us on when they received the new unit. After a week of waiting for a call, we contacted Cinch and asked if they knew would we receive a heater before Christmas. They then stated that they had the new unit and tried contacting the HVAC company but, received no respons so they just returned the heating unit; but never notified us of this. Now its the end of December 2022 and we haven't received any call from Warranty company. So, we had to again co tact them and was told they were working in it. For the next five freezing weeks we waited, not receiving callbacks. Then January 16, 2023 we were notified that a HVAC technician would come out on January 18th at 11am to install our new unit. We would like this company to go on record for the worst service and incompetence ee have ever received in our 22 years in our home. We pay bills on time each month and expect to receive excellent service but this company has shown us that they are incompetent and irresponsible.
Reviewed Nov. 15, 2025
The WORST experience ever. They wouldn’t even pay for a hot water heater….LOL, much less the garage door opener that broke!! We followed all of their instructions and NEVER got paid back. Finally I just canceled the warranty. The company is a hack!
Cheri, We’re truly sorry to hear about your experience and appreciate you sharing your concerns. This is not the level of service we strive to provide. To ensure we address this properly, we will have a Resolution Specialist reach out to you directly to discuss your situation and work toward a solution.
Thank you for giving us the opportunity to make this right. - Brooklyn
Reviewed Nov. 7, 2025
I have had Sears/ Cinch for almost 20 years. My AC went down after 2 months it has not been repaired or replaced as of today. They put in a faulty compressor and now they want me to pay $1100 dollars to have it replaced.
Curtis, We sincerely apologize for the difficulties you’ve experienced with your AC repair. Our team will review this further to ensure you are receiving the full benefit of your home warranty plan and follow up with you directly to further address your concerns. Sincerely, Angela
Reviewed Nov. 7, 2025
Service response is awful - EVERY SINGLE TIME. Yes, repair people have been to my home several times in the past few years to repair the exact same item - a Kenmore Washer. It took over 5 weeks in January to fix and then it broke again a few weeks ago. After paying another $100 fee and waiting over a week for a service rep to come to the house, he reported that the wrong parts were sent and complained, "They always do that to me." I asked if he had the part on the truck and he said, "No, they won't let us keep extra parts on our trucks." I waited another week for the part to arrive and then for the rep to return. He said it was fixed and when we went to use it a few days later, the sound was so loud and concerning, that we recorded it. At least the washer spun the clothes that time. On the very next was wash, the spin cycle was, once again, absent. The rep was scheduled to arrive today to repair, but I just got a text that said, no one will be able to make it. So now, I must wait 11 more days for someone to come to the house. In the meantime, I will go to the laundry mat. BUT HERE'S THE WORST PROBLEM - YOU CANNOT SPEAK WITH ANYONE WHO HAS ANY LOCAL AUTHORITY. BTW, no one even cared about reimbursing us the $60+ we spent in January at the laundry mat when we went 6 weeks without a washer and I doubt anyone will reimburse us for those fees this time. But, they are sure to collect their $100 before you can even schedule a repair. The repair person in January said that even though my policy says it will pay for a replacement machine, he said that will never, ever happen. They will just keep sending a repair person. CEO Sharena Ali should be embarrassed by her company's workmanship. I suspect, however, that she does not know what customers actually experience. What exactly is the point of paying money every month for this coverage?
We sincerely apologize for the repeated service challenges you’ve experienced with your washer and understand how frustrating this situation has been. The delays, incorrect parts, and communication issues you described are not the level of service we strive to deliver.
We appreciate you taking the time to share these details, as they help us identify areas for improvement with both our repair network and parts coordination process. We’d like the opportunity to review your service request further to see how we can help get this resolved as quickly as possible and address your concerns.
Please send a private message with your full property address and the phone number associated with your account. Our team will follow up personally to discuss this further.
Sincerely,Angela, Customer Relations Team
Reviewed Nov. 6, 2025
Our experience with Cinch has been terrific. I've never had any issues about getting a payment. We've gone through air conditioning units, hot water heaters, garbage disposals, all of those things that happen in the house and they were right on the spot. Also, if I would recommend a service operator and they would accept that service operator, they never turned anybody down. Because for the heating replacements, I have people I like to use and they allowed it as long as they would sign on to their program. It was absolutely amazing. And the cost to me was nominal compared to the overall cost of replacing air conditioning units. I also added sewer and electrical. Cinch is huge and they can spread the cost. But it's always less than what the utilities wanna charge for the same amount per month.
I had a claim one time for the refrigerator repair and they took care of it right away. I also had a claim for the gas stove and the gentleman just charged us. He didn't charge us for a repair. He just said, "This is an easy fix-up. We'll take care of it real quickly. I'll charge you for the service call.”
I tell everybody I can tell to get a home warranty. If they don't want Cinch, then I would certainly recommend they still do it, especially for the new homeowners. I had, at one time, three different homes. One was a beach unit, a condo, and the home I had in Carolina. I have now one home, my retirement home and we love it. I wouldn't go uncovered, especially with the prices these days.
Bill, Thank you for sharing your experience with Cinch Home Services. It's wonderful to hear that after 15 years, you've had a terrific service experience with us. We are thrilled to know that our services have remained prompt and effective across various significant repairs and that we could accommodate your preferred service operators. Additionally, we appreciate your insights on the value of having a home warranty, aligning with your suggestion for new homeowners. It effectively highlights the peace of mind such coverage offers, which certainly motivates us. Thank you for recommending us and for choosing to trust Cinch Home Services with such personal and critical needs over the years. We look forward to maintaining the high standard of service you expect across all your properties—and thank you once again for rating us a five-star experience! - Brooklyn
Reviewed Nov. 6, 2025
This will be the second year I'm with Cinch Home Services, and while the technicians are good, I'm not crazy about the claims process. However, this time, it went good. I had them for a heating problem and it went well. I'm very pleased with it. The person came out the same day. I'm satisfied with Cinch, but I'd also like a verbal discussion with somebody on an issue.
Gerald, Thank you for sharing your experience with Cinch Home Services. We're delighted to hear that you had a smooth experience and that our technicians impressed you with their promptness and professionalism. We appreciate your feedback regarding the preference for more direct forms of communication during the claim process. Your satisfaction is important to us and we appreciate you choosing Cinch for nearly two years. We are committed to continuing to enhance our services so you can enjoy continued positive experiences. Thank you for being a valued customer! - Brooklyn
Reviewed Nov. 5, 2025
Ou recent claim with Cinch went fine. There was a big hiccup in the scheduling. After days of delay, they finally got here a little bit after 9:00 at an evening to fix it. My air conditioner wasn't working, and as it turned out, it was a blown condenser. The tech who came out was great as well.
Kimberly, Thank you for sharing your experience with us. I'm pleased to hear that the technician who visited your home provided excellent service. We sincerely apologize for the frustrations you faced with the scheduling process. Delays aren't what we want for our customers, and your feedback is invaluable in helping us improve. We're dedicated to enhancing our scheduling departments while reducing wait times to ensure you receive the timely assistance deserved. Again, thank you for bringing this to our attention, and we hope to demonstrate an improved experience in future visits. - Brooklyn
Reviewed Nov. 5, 2025
My AC unit went down and I put in a claim with Cinch. They had a company come out to our home and the gentleman told me that he was going to be unable to fix my unit because the temperature outside was more or less the same temperature as inside the home. I told him that didn't make sense to me because it may be 70 degrees out that day, but it was also 70 degrees in the house since the AC unit wasn't working. If I wanted it to be 68 degrees, I couldn't do that because the AC was out. But he said was not going to be able to help me. He also said he'd order some pieces, but he didn't think that the pieces he'd be ordering would be able to get my AC fixed.
So, I went back to Cinch and I told them I was upset with the person they sent to my home. They told me that their notes were not up to date, that I would have to call back. So a few days later, I called back and they told me that they were going to send the same gentleman out to my home. But I told them that I didn't really want that gentleman in my home because he didn't seem like he was trying to fix my AC. I then asked if we could go with a different company but they said that he asked for the pieces to get sent directly to him instead of the pieces getting sent directly to me. So, we had to follow through with him fixing my AC unit. So, as upset as I was, I went with it.
The day that the gentleman was supposed to come back to my home, the gentleman called and said that he was supposed to arrive at 2:00 and it was already 1:45. He said he was still at another job and it'd be another 40 minutes. He also said he was 40 minutes out away from us, so he was not sure what time he'd arrive. He then said we needed to cancel the appointment that day and he'd reschedule us. But my husband took off work to be there. He said he'd be there for the rest of the evening and we'd rather not cancel our appointment. We really wanted our air conditioner fixed. 4:55 comes around and the gentleman called again telling mu husband that he was going to reschedule us because he was not going to make it to our home that day.
The following day, I called Cinch again and told them that we've waited two weeks for that appointment. It was almost a month at that time period and he didn't reschedule us because we got an automated message saying we were going to get scheduled for October 30th. It was only October 10th at the time and I have all the text messages and the reports. We had to wait for another two to three weeks. So, for over a month, I really was not happy with Cinch. I kept calling them and I was going to cancel my entire plan. They had me speak to a supervisor when I wanted to cancel and the supervisor explained that they would give me another person. They did and the other provider fixed my AC. But we ended up spending another 2,500.
But now, I have to call Cinch because it seems like they dropped me. The bank told me that my monthly payments are not getting processed. Also, they don't send you all of the guidelines to their company. So, somewhere in their fine print says something about the copay for the third person who actually fixed the AC unit. But my husband and I never received it.
We understand how critical it is to have timely and effective service—especially when dealing with something as essential as air conditioning. It’s disappointing to hear that it took a cancellation threat to prompt a resolution, and we sincerely apologize for the stress this caused.
We’re glad to know your AC is now working, but we’re concerned about the issue you mentioned regarding your service and payment processing. Our records show that your account is currently active. If you have further questions about this you can rec us at (800) 432-2033.
Thank you again for your honest review. We’re committed to improving and hope to earn back your trust.
Reviewed Nov. 5, 2025
I put Cinch Home Services on about seven or eight years ago when I bought my house and I was not pleased with the first reps I encountered, but I was lucky I got a hold of Wayne who's been there a long time. He's very much of a consumer advocate, and ever since I made contact with him, he's been great to work with. I like to talk to people when I have an issue because I can't explain everything on the website and I go directly to this individual that I know will help me. I call Wayne by phone when I have a problem. He looks and says, “This is right. This is fair,” and then we work it through between him and my request for the tech that I got. On the heating and air systems, I've been pleased, so to me, it's all about getting the right people.
If people use a warranty company, they're always gonna try to do the least possible. If people go directly to an HVAC company, which I have an annual inspection contract with, they always wanna sell people the Cadillac whether they need it or not, so people have to figure out in between that what's right. I get the game, so I just try to deal with it. We had to replace the outside part of our first unit a year ago or so, and Carl, the HVAC guy, kept trying and trying. He said, “I'm just telling you this is an old unit.” It was old and finally, Cinch had to come back and replace it.
I always think everything's overpriced, but if people are willing to work with the process, having a home warranty does help. If I decide I wanna buy a better piece of equipment than what Cinch is offering to put in, then I just get a payout from them. I was able to do that on one product, so that's worked out fine. Cinch works for me now that I know Wayne and I know I'll renew the home warranty again based on my ability to deal with him.
David, Thank you for sharing your experience with us. We're thrilled to know that, with Wayne as your consumer advocate, your interactions with us have become positive and productive. We appreciate your tenacity in navigating through our services alongside his efforts. Your choice to engage actively by coordinating via phone on service issues and navigating those tough choices aligns perfectly with the level of responsiveness we aim to provide. We're glad to have maintained your confidence and satisfaction over your years with us. Thank you for your ongoing trust in our services, and our warm regards to a professional submission manner. Sincerely, Brooklyn
Reviewed Nov. 5, 2025
I thought Cinch would be good protection for us and it turned out to be a good decision. My microwave went out and I got a whole new oven. I was surprised, ‘cause it was a combination microwave oven. So far, they've been reliable. I would recommend Cinch.
Thanks for being part of the Cinch family!
Reviewed Nov. 5, 2025
I’m in my second year with Cinch and their service has been excellent. However, when I had a maintenance request for a broken glass top on my stove, which was a new stove, I paid the $150 deductible and the tech came out. Then it was over a week before I was officially denied repair as it was not a covered service. But that was the only thing that was a negative taste in my experience, so far.
Dianne, Thank you so much for sharing your experience over the past two years with Cinch Home Service. We are delighted to hear that our customer service and support have been excellent for you. We apologize for the inconvenience you encountered with your stove top repair and the delay in clarity over warranty coverage. Such feedback is invaluable as we strive for improvement and clarity in our service terms. We sincerely hope any future interactions are smooth and meet your expectations. We appreciate your understanding and continued trust in our services. Your feedback makes us better. Thank you for being with Cinch Home Services! - Brooklyn
Reviewed Nov. 5, 2025
When we submit claims with Cinch, we make a telephone call. They set me up a contractor, and within a few days, someone usually comes out to deal with stuff. Sometimes not as quick as you'd like, but we’ve had good experiences so far. Everybody's been friendly enough to get the job done, specifically the guy who came out to deal with my air conditioning. He was friendly, and local. He was knowledgeable and went out of his way, because he came in the evening time. The unit had come back a couple times. He tried to band aid it to keep it running, and the capacitors worked until they didn't work. Then he ended up having to replace the motor. It’s all good now.
Jason, Thank you for sharing your positive experience with Cinch Home Services. We're thrilled to hear that navigating the claims process, even with the wait times, was smoothly handled and efficient for you. We appreciated your feedback about our technicians and service representatives, and we're glad to know they were able to accommodate your preferences and address your concerns appropriately. It’s always rewarding to hear our efforts to provide reliable service are appreciated. If there's anything specific we can assist you with in the future, feel free to let us know. Sincerely, Brooklyn
Reviewed Nov. 5, 2025
My heating in oil was broken. Unfortunately, it's not covered with Cinch. I had to pay the whole thing. But it was pretty easy to submit a claim. It was quick.
Terence, Thank you for sharing your experience with us. We truly appreciate your feedback and are glad to hear that you've found our claim submission process to be straightforward and efficient.
We understand your disappointment regarding the coverage of your oil heating system, and we’re sorry for the inconvenience this has caused. We look forward to speaking with you directly to work toward a resolution for your boiler claim and ensure your concerns are addressed.
Thank you again for being a valued customer. - Brooklyn
Reviewed Nov. 5, 2025
Cinch Home Services was recommended to me, and I've also heard about them before. I had a different home warranty provider and it was bad, so I switched with Cinch. There are certain things that they said are not covered and I don't remember paying as much money out of pocket from the one that I had, but so far, my experience has been good. When it comes to the services, the ones that they're contracted with have a very quick turnaround. With the other company on my first house, it would take months to have somebody pick up the job. With Cinch, this was the second issue that I had to file, and they got into it and fixed right away. I didn't have to even call them and ask for an update. They were the ones that were giving us an update where the case was at.
Kristine, Thank you for sharing your positive experience with us. We're delighted to hear that you have found our contractors efficient and our communication proactive. It's wonderful to know that we could address your issues promptly compared to your previous experiences. We acknowledge your feedback about certain coverage items; rest assured, we are always working towards providing better value. Your insights are invaluable, and we appreciate your vote of confidence. Thank you for choosing Cinch Home Services. - Brooklyn
Reviewed Nov. 5, 2025
When I submitted a claim online with Cinch for my heating, it was weird. Something happened strange this time. When I put it in on a Monday, it pushed the date out a week to the following Tuesday. I've never been put out a whole week. They can normally find somebody to be out here within 48 hours. That was when I placed a call verbally and the rep was able to get me in the very next day, which is typical of when I've ever had to file a claim. They straightened it out right away.
It was Sears Home Services that they had sent out. The tech was an older gentleman and he was so informative. I also had a hot water heater that had to be replaced. Those people were okay. Left a little bit more of a mess, dragging water out and they could have been a little cleaner. But it got done.
Annette, Thank you so much for taking the time to share your experience! We're thrilled to hear that your latest interaction with Cinch was your best yet, and that our team was able to respond quickly and effectively—especially during a time-sensitive heating issue. We're glad our representative was able to assist and that the technician from Sears Home Services left such a positive impression.
We also appreciate your honest feedback about past service experiences. While we strive for excellence in every interaction, we know there's always room to improve, and your insights help us do just that.
It means a lot to know you've recommended Cinch to friends and colleagues, and that they’ve had similarly positive experiences. Your trust and support are truly valued, and we’re honored to be part of your home repair needs.
Thank you again for being a part of the Cinch family! - Brooklyn
Reviewed Nov. 5, 2025
I did my yearly check-up for my furnace with Cinch. It was pretty nice. The guy came and was very helpful. He was very professional and informative. My furnace is 25 years old. He let me know it's still running pretty well. It'll last another 10 years for real. One thing he suggested was putting some holes in the panel, because when they built those older ones, they didn't put holes in the panels for it to breathe. He went ahead and did that for me at no charge.
James, Thank you for expressing your positive experience with Cinch Home Services! We're delighted to hear that both the online portal and the annual furnace checkup seamlessly met your expectations, with the technician offering excellent service. It's fantastic to know our communications helped keep you well informed. We're committed to providing professional and customer-friendly service, and we're pleased it's resonated with you. Should you ever require further assistance, we're here to help. Thank you for your recommendation and for trusting us with your home warranty needs! - Brooklyn
Reviewed Nov. 5, 2025
I used Cinch recently for a fridge and a microwave, and I was very disappointed. My microwave service was excellent. The service guy came out, but service was still pending on my refrigerator. I didn't hear back from them in a couple weeks. When I tried to put in my deductible of $100 to get a replacement, because that was what the service representative suggested because there were no parts for my refrigerator, I spent two hours on the phone with different representatives, and my payment wouldn't go through.
I knew the issue wasn't at my end. I tried two different credit cards. When I went online, I noticed that it said the refrigerator service was still pending. Like the service guy haven't come out to my house yet, but he had when the microwave came out. The deductible is too high. I can get a $700 fridge from what I paid for my $250 deductible. So I'm not very happy. Cinch needs to revisit their processes.
I called Cinch to submit the claim because when I went online, it did not have my account to my new residence. It only had my old account to my old residence that I also bought a year's worth of insurance on before I sold it. So I had two policies open for a year and then re-upping, I didn't remember getting any notification. I just noticed the $900 out of my checking account. Cinch is not worth it. I would not recommend them.
Diane, Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced with your Cinch Home Services plan. It's concerning to hear about the confusion around the automatic renewal and the difficulties you encountered while resolving issues related to your fridge. We strive to ensure a seamless service experience, and it’s clear we have not met those expectations this time.
We value your feedback and would like the opportunity to address your situation more comprehensively. To assist you further, we are contacting you directly to address your concerns.
We appreciate your feedback and understanding as we work to improve our service. - Brooklyn
Reviewed Nov. 5, 2025
Our Realtor gave us a Cinch warranty as a gift. It was awesome. I had to use it already once, and I'm very satisfied. The rep was good. After that, I got text messages. The experience was really good because they had told me it'd be two weeks before the tech comes out, but the guy showed up in three days. I was delighted because we were without a stove. He was very knowledgeable and nice. Really checked out the stove and found some stupid and minor things that were causing the problems.
They had rented this house out for about a year before we bought it, and there was grease everywhere. It was clogged up and just saturated in grease. He needed a little brush, I gave him my toothbrush. He did all the scrubbing, cleaning and everything to clean it up and get it functioning. The burners were all clogged up too. The grill in the middle is also supposed to light a pretty large circle, and only two little flames came off of it. He also got that all cleaned up to where the whole thing lit up.
Karen, Thank you so much for sharing your wonderful experience with Cinch Home Services. We are delighted to hear that using your warranty gifted by your realtor has been so beneficial. It's great to know that our claims process was smooth and that the technician addressed and fixed your stove's issues swiftly. We aim to provide professional and commendable service, and your satisfaction is what we strive for daily. Thank you for recommending us, and we're here to support your home care needs anytime you need us! Sincerely, Brooklyn
Reviewed Nov. 5, 2025
Cinch’s customer service has been great. I’ve been with them for two months now. However, when I called in to file a claim, it took a long time to go through a bunch of steps to finally talk to somebody and that was a little frustrating. But with the care we got after we've got through, we were happy. It would be helpful if they could streamline the process to file a claim on the phone a little bit.
We appreciate your feedback regarding the phone claim process. While we’re happy the service itself met your expectations, we understand that streamlining the steps to reach a representative would make the experience even better. Your input is valuable, and we’re always working to improve.
Thanks again for your recommendation—we’re grateful for the opportunity to support your home!
Reviewed Nov. 5, 2025
Cinch’s claim process has been decent. I've submitted a couple of claims and I haven't had any problems. One time they had to reorder a part ‘cause it was bad. But other than that, I haven't had any issues. The only thing I'm worried about is when it's wintertime and something happens to my stuff. In the summertime, it took a whole week for them to come out. We were able to deal with the heat when the air went out. But if the furnace went out, what are we supposed to do as far as shelter?
We understand your concern about delays due to part availability, especially during critical times like winter. While these situations are rare, we’re continuously working to improve logistics and minimize wait times. Please know that we’re committed to supporting our customers through every step of the process, and we offer a 180-day workmanship guarantee to ensure repairs of the same nature are covered if issues arise again.
Thank you again for your feedback and recommendation—it means a lot to us!
Reviewed Nov. 5, 2025
Cinch’s customer service has been excellent. But the reps are a little hard sometimes to understand. There's a little bit of a language thing. But once you get past that, they're phenomenal. The techs have been very knowledgeable as well.
Your feedback helps us continue to improve, and we’re grateful for the opportunity to support your home. If you ever need anything, we’re here for you!
Reviewed Nov. 5, 2025
My experience in submitting claims with Cinch has been fantastic. I’ve been with them for four months now and it’s been good all around.
We’re grateful you chose Cinch based on your realtor’s recommendation, and we’re proud to have earned your trust. If you ever need anything, we’re here to help!
Reviewed Nov. 5, 2025
I’ve been with Cinch for six years now. I usually submit claims online and it’s been fine. They have been able to take care of our issue in a timely manner. So far, our experience has been good
We truly appreciate your feedback—it helps us continue to improve and deliver the reliable service you deserve. Thanks again for sharing your experience!
Reviewed Nov. 5, 2025
It's easy to submit claims online and when I dealt with the reps, they've been good. The tech that came out recently wasn't good though. He didn't fix the issue because he said it's the bearings and I said, "Is that fixable or replaceable?" He said, "Oh, I have to tear it apart. I was expecting parts, and then only when I checked the Cinch website did the guy say, "Oh, it still works okay," and closed it out. I had to reopen that claim and someone's coming on Monday.
We’re sorry to hear about the issue with the initial technician visit and appreciate your patience as we work to resolve it. Please know that we stand behind our service with a 180-day workmanship guarantee for repairs of the same nature. If a problem isn’t resolved properly, we’re committed to making it right.
We’re hopeful that your upcoming technician visit will meet your expectations, and we’re here to support you every step of the way. Thanks again for giving us another opportunity to serve you! If you need further assistance at any time, feel free to send us a private message here and we'll reach out as quickly as possible to help!
Reviewed Nov. 5, 2025
They did a good job with my most recent claim for a garbage disposal. The techs came out pretty quickly and they were very good. I'm also going through the process of one claim right now with Cinch and so far, it's been pretty good.
John - We’re committed to delivering reliable service and are glad to hear we’ve met your expectations so far. If you ever need assistance or have questions, we’re always here to help!
Reviewed Nov. 5, 2025
Cinch is great for me. We've had it for about six years now and it's worked perfectly. Their price started out low and then it went up. Besides that, I submit claims online. In the beginning, it was hard to get in touch with Cinch, but recently, we’ve had more easy access to them. Also, if the techs have to come back for the same issue, that process has gotten a little better. I've called for heating and air and I just did plumbing recently. I've also done a claim when my dryer went out and it was fixed. It wasn't a big deal. Sometimes if a service company is not able to fix an issue, I'd tell Cinch, “Send somebody else ‘cause this ain't working.” It didn't have anything to do with them being rude. The guy just wasn't getting the job done correctly. They sent somebody else and they fixed it fine.
We understand your concerns about pricing and truly appreciate your feedback. We’re always working to balance affordability with the quality and reliability of our coverage. Your insights help us continue to improve and serve you better.
Thanks again for sharing your experience—we’re grateful for your continued trust!
Reviewed Nov. 5, 2025
I had an incident last year with Cinch where they didn't want to approve my claim, but they finally did after many different steps with many different managers. I wasn't really pleased about that. The prices have also increased over the years as well, but everything's going up. The one thing I also don't like about Cinch is that before I can even request service, I have to put the deductible down. And sometimes the person doesn’t show up, and then I have to call back, but they already have my money. I'd rather wait until the service is completed before I pay. But the companies they have sent out have been fine.
We understand your concern about paying the deductible upfront. Just to clarify, the deductible is not collected by the service provider until the work is completed. This ensures that you're only paying once the service has been delivered.
Additionally, we want to reassure you that Cinch offers a 180-day workmanship guarantee on repairs of the same nature. If an issue isn’t resolved properly the first time, we’re committed to making it right without additional cost to you.
We also take your concerns about pricing seriously and continuously evaluate our plans to ensure they offer the best value. Your feedback helps us improve, and we truly appreciate you taking the time to share it.
Reviewed Nov. 5, 2025
I’ve been with Cinch for a month now and the customer service was excellent when I signed up.
Douglas, Thank you for sharing your positive experience with Cinch Home Services! It's wonderful to hear that the enrollment process exceeded your expectations and that you've found joining us to be pleasant and straightforward. We greatly appreciate your kind words and trust in our service. We look forward to continuing to assist you with all your home warranty needs. Welcome to the Cinch family! - Brooklyn
Reviewed Nov. 5, 2025
I love Cinch. I needed repairs done and didn't wanna have to call a repair person. They charged me a whole lot of money, so I said, "Let me get me somebody that I can pay every month, so when I need them, I can call them. Like insurance." I used to have a home warranty company and I didn't like them, then a friend told me about my current home warranty provider. It was another name before it was Cinch, but they still do the same quality work. I've referred a couple of friends with Cinch and I don't know if they signed up, but we should at least get some kind of incentive when we refer customers to Cinch.
Most of the time, I do claims online, and then sometimes, I talk to a representative so I can see what they have available. 'cause if I go online, sometimes it shows that they don't have a sooner availability, but if I talk to a representative, I can get a sooner appointment. The technicians have been good. When they say they're gonna come around a certain timeframe, they usually come around that timeframe. One time, the guy canceled because we had an ice storm, but he came back.
Sometimes the guy that Cinch sends out has an attitude and I try to be patient with him, like the last guy that came out. A guy put a new furnace in, and it was hard to put the filter in. I brought that to his attention, and he was supposed to come back, but he never came back. Time went on, and when he came back to do a service, I showed it to him. He said, "You should have told me that a year ago." I said, "I did mention it to you." He said, "The young man is not with the company anymore, so I can't do nothing about it. I can do it, but I have to charge you." So, he put space on the side of the furnace for me to put the filter in and out and he charged me for that.
Brenda, Thank you for sharing your experience with us. We're thrilled that you love our service and find our claims process straightforward and user-friendly. We're equally grateful for your appreciation of our representatives' professionalism and courtesy.
We sincerely apologize for the inconvenience caused by the unprofessional technician. Your experience shouldn't have led to extended issues with your unit. We strive to ensure all our technicians deliver exemplary service, and your feedback will be shared with our team to prevent such situations in the future.
We're also grateful for your feedback on potential referrals and understand how rewarding such endeavors could be. Recommending us to your friends speaks highly of your trust, and we'll consider your suggestion as we develop future initiatives.
Thank you for being part of the Cinch family—your continued trust means everything to us. If there are any other suggestions or concerns you'd like us to address, feel free to reach out anytime. - Brooklyn
Reviewed Nov. 5, 2025
Our recent claim for our AC unit went well. It was a company that I've dealt with for a few years, so they're pretty familiar with the system. We've had Cinch for almost 12 years now and it’s good, so far. Most of the technicians have been great as well. The cost is good, too.
Reviewed Nov. 5, 2025
The quality of Cinch's contractors is good. We had a claim for a refrigerator and the person came right away. It was done very quickly. Still, the time level could be improved for other times we had a claim. Last year, we had a refrigerator issue as well, and we had to wait four months for them to fix it. They couldn't get the part. It was a big deal. This time, Cinch is sending us a check as a buyout. All in all, we got the home warranty eight years ago and it's been a good thing. While we've had problems submitting claims before, it was very easy this time.
Lorraine, Thank you for sharing your experiences with Cinch Home Services over the years. We are thrilled that you found recent interactions positive, particularly the efficiency in addressing your refrigerator issues swiftly this time around. We continuously strive to improve consistency, and your input on previous delays is valued, as it highlights areas we aim to enhance. It’s also reassuring to know our contractors continue to deliver satisfying service. We're committed to maintaining high standards and are always here when you need us. Enjoy the peace of mind your home warranty provides, and thank you for choosing Cinch! - Brooklyn
Reviewed Nov. 4, 2025
I had the service this past year, I only tried to file 2 claims. They were both going to have to be a reimbursement situation because they can't find any technicians. The technicians I tried to get did not want the hassle of dealing with Cinch. So I was going to be out of pocket for 6-8 weeks before they could process any payment to me. Absolute waste of about $800 for the contact. They could not fulfill a single request.
Thomas, We’re sorry to hear about your experience and truly regret the frustration you encountered when trying to get service. We understand how disappointing it is when you need assistance and can’t get timely support.
While most claims are completed through our in-network service providers, there are occasions when local technician availability can be limited, which may require a reimbursement option. We realize this isn’t ideal, and we appreciate your feedback as we continue working to expand our network and improve processing times.
We’d like the opportunity to review your account and claims to ensure you've received the full benefit of your home warranty plan. Please send a private message with your full property address and the phone number associated with your account, and we'll be happy to look into this further.
Thank you for taking the time to share your experience — your feedback helps us improve the service we provide.
Sincerely,Angela, Customer Relations
Reviewed Nov. 4, 2025
UPDATED ON 11/7/2025: The response from Cinch is more of the same! They’re sorry and know that it’s frustrating to be without heat. An on line supervisor told me that if my pipes freeze and burst that I would have to pay another deductible as that would be a separate claim, even though they made an error and had to spend days and days doing “research”. Cinch laughs about an 80 year old man living without heat. Never get a “warranty” plan from Cinch. They are careless with their customers to the point that they deserve none.
ORIGINAL REVIEW: HORRIBLE service. They took my deductible and have given me false information, change delivery dates for parts, flat out lie to get me off the phone. I have had no heat for three weeks now. The call line responders read an apology script (oh! I apologize! I’m so sorry! I know it’s frustrating ) then they give you any lie they can to get you off the phone. KEEP GOOD NOTES. Ask for a supervisor. I opened a complaint with the Attorney General's Consumer Protection Division because Cinch just gives excuse after excuse, changes dates, claims they aren’t responsible for delivery (the first week I was told the authorization department made an error, then I was told it was back in the authorization department for “research”). They had the part number the day after the initial inspection-I know this because their call center told me the part numbers! I was able to find the parts on line with a simple search. I’m going to file a report with the federal consumer protection agency too.
Barbara, We’re very sorry to hear about your experience and understand how frustrating it’s been to be without heat. This certainly isn’t the level of service we strive to provide. Our team has located your claim and will be reaching out directly to review the situation and further address your concerns. Sincerely, Angela
Reviewed Nov. 3, 2025
I will never use Cinch again. Every time I have appointment for my claim, they push it back. If a technician does come out he brings the wrong part causing further wait. I have been waiting over a month for my claim to be resolved!
Janara, Thank you for sharing your feedback with us. We are truly sorry to hear about the repeated delays with your claim and the issues with incorrect parts being used. This doesn't align with the high standard of service we strive to provide. We understand how frustrating this must be, especially given the length of time you've spent waiting for a resolution.
We are committed to addressing this situation promptly. Please allow us the opportunity to make things right—our team will be reaching out to you directly to investigate and work towards resolving your claim to your satisfaction.
Your patience and understanding are greatly valued as we work towards improving your experience with us. Thank you again for bringing this to our attention. - Brooklyn
Reviewed Oct. 31, 2025
We called Cinch Home Services at the end of September because our water heater went out, and the whole claim process was quick and easy. The technician came out, looked at it, and said it’s pushing the limit of how long it would be good because it was pushing 13 plus years. They told us that it wasn't fixable and a new one was needed. We paid $1,000 to replace it.
Jamie, Your positive feedback about using Cinch Home Services is greatly appreciated. We are delighted to hear that you found claim handling efficient and that the quick dispatch of a technician to address your water heater has met your expectations. It's rewarding to know that you consider our service worth recommending. Thank you for taking the time to share your experience with us. Please feel free to reach out whenever you need assistance—we're here to help! Sincerely, Brooklyn
Reviewed Oct. 30, 2025
We’ve had Cinch for a year and kept them because that’s just the way my husband does things. They did great on the last repair on the air conditioner.
Elizabeth, Thank you for sharing your experience with Cinch Home Services over the past year! We're delighted to hear that you largely had positive experiences, especially with your recent air conditioning repair. It's wonderful to know that you are pleased with the service and feel confident in recommending us. We value customers like you, and your reassurance is truly appreciated. If you ever have any more feedback or suggestions for us in the future, we'd love to hear them. Thank you for your continued trust in Cinch! - Brooklyn
Reviewed Oct. 30, 2025
I'd recommend Cinch. Prior to Cinch, we were with HMS, and we had an awesome sales rep. I started putting warranties on all my listings. Whenever I had an issue, the sales rep stepped in to assist. It was a good program. When Cinch took over, our sales rep was gone, but we have another sales rep and he's very responsive. The client who is covered submits the claim. I did it once online and it was very easy. There was something with our air conditioning and the guy came out as scheduled. He fixed it and we haven't had any issues since. My only complaint with Cinch would be that some of the companies they send are a little far away. You would normally recommend a local company, but they're coming from Virginia to Maryland. The quality of these companies have been fine, though.
Maureen, Thank you for sharing your wonderful experience with Cinch Home Services. It's fantastic to hear how your past positive experiences with HMS seamlessly transitioned into your satisfaction with Cinch. We are thrilled that submitting a claim was straightforward and that the response has remained prompt, along with effective repairs on your air conditioning issue despite the travel distance. Your 5-star recommendation and endorsement are greatly appreciated and will serve as a valuable assurance to your colleagues and friends considering our services. We're honored to be your continued choice for home warranty needs! - Brooklyn
Reviewed Oct. 30, 2025
Filing a claim was fine. I called to reach out to them, and they were very helpful. They took care of it as soon as they could. The gentleman who came out seemed to know what he was doing, and he didn’t leave until he fixed it.
Pam, Thank you for taking the time to share your positive experience with Cinch Home Services! We're delighted that our warranty transfer option stood out to you when selling your home. It’s great to hear that filing a claim was straightforward and successfully resolved with follow-up calls ensuring your peace of mind. While the technician's inexperience was initially concerning, their dedication to addressing the issue fully is commendable, and we're pleased it reassured you. We strive to deliver convenient, timely service consistently, and your feedback fuels our commitment. Thank you for placing your trust in us, and for your generous ratings overall. We look forward to providing continued support if and when you need us. - Brooklyn
Reviewed Oct. 30, 2025
I had a claim on my air conditioner this past summer. The first guy the warranty sent lied. He told Cinch one thing, but told me something else. He was also rude. He was constantly coming in and out, and it was the outside unit that was messing up.
I told him what it had done and he said, “Oh, well, it’s this.” Then he told me I had to pay him an extra $600 for something. He told me he’s gonna have to order the parts. When he called Cinch, he told them that he couldn’t do it and that it couldn’t be fixed.
The second contractor that came out was so good. That guy explained everything. There was an extra charge on it which had to do with Freon. I didn’t have the extra thing that pays for Freon, so we ended up having to pay out-of-pocket. The technician gave us his direct number to call in case something happens.
Paula, Thank you for sharing your detailed experience. We sincerely apologize for the frustration during the initial support for your air conditioner. However, we're delighted to hear that our next technician could provide quality service and clear explanations that alleviated your concerns. Providing satisfactory solutions is our primary goal at Cinch, and it’s uplifting to know that yielded a continued trust and new referrals from you. Concerning your upcoming dryer issue, we're committed to matching the exceptional experience you’ve described with the second contractor. Rest assured, we'll do our utmost best to assist you efficiently. Thank you for advocating for Cinch every chance you get, confirming the value and peace of mind we consistently endeavor to provide. - Brooklyn
Reviewed Oct. 30, 2025
They do not have an app to schedule or express any type of priority on your claim. When my AC broke down in TX in the middle of the summer I had to call and be mean to get someone out in a timely manner. They tried to make me wait 2 weeks for a tech to come out. The flat deductible rate is $200, previous warranty companies is have seen around $50.
Kenzie, Thank you for taking the time to share your feedback with us. We understand how frustrating it can be to deal with AC issues—especially during the hot Texas summers—and we’re sorry for the extended time it took to get things resolved.
We also appreciate your comments regarding the app functionality and deductible structure. While we currently don’t have a customer-facing app, we’re actively working on expanding our digital tools and communication channels, and your input is incredibly valuable in helping shape those improvements.
If you’d like to speak with a representative regarding your deductible, please feel free to share your preferred contact information, and we’ll pass it along to our membership specialists for follow-up.
Thanks again for bringing these concerns to our attention. We’re here to support you and improve your experience moving forward. - Brooklyn
Reviewed Oct. 30, 2025
I called them because my boiler wasn't working. They needed the $200.00 deductible before they could send anyone out. They denied covering the repair because I had another company do the preventative maintenance. It doesn't say in my contract that I have to call them to do preventative maintenance in order for repairs to be covered.
Anna, We apologize for the inconvenience you've experienced regarding your boiler repair process. We understand how frustrating it is when unexpected issues arise with your coverage. Our aim is always to provide clarity and support during these times.
We have located your account and will have a resolution specialist reach out to discuss your concerns.
Thank you for your patience and we look forward to speaking with you! Thank you, Brooklyn
Reviewed Oct. 30, 2025
When I bought my house, my Realtor discussed getting a home warranty and recommended Cinch. It’s a safeguard, given the market where most homeowners forego home inspections.
Filing a claim has been an easy process. But the first time I had trouble doing it online, so I called. Cinch sent me the link via text. Since then, it’s been an easy process. They actually put someone in charge of my account, so I talk with only one person, which was so accommodating of them. The customer service reps have been very kind and understanding. They listened to me when I had a problem with a company and reached out to another and got the issue resolved. The contractors have been fine. One service person couldn’t speak any English, but we were able to communicate by just mannerisms. It took them a while to figure out the issue, but he tried everything until we finally got it fixed.
Karen, Thank you for taking the time to share your positive experience with Cinch Home Services. We are glad to hear that despite some initial online difficulties, your issue was swiftly resolved with the help of our support team, and that you found our team courteous and attentive. Your story aptly illustrates our commitment to providing clear communication and solutions, even in challenging circumstances. We understand the importance of seamless communication during service appointments, and it's encouraging to learn that the technicians were able to address the issue competently. Your satisfaction with the quality of repairs and the consistent support provided, particularly the convenience of a single point of contact, reaffirms our commitment to excellent customer service. We hope to continue supporting your home warranty needs brilliantly. Thank you for your trust in us! - Brooklyn
Reviewed Oct. 30, 2025
I’ve been with Cinch for as long as they’ve been around. I’m a Realtor and we sell these policies to our clients too. They’ve always been very accommodating.
However, I submit my claims online because calling in is painful. Doing it online is easier. Some companies that Cinch sends out are better than others, and some would not have been my first choice.
One of the companies made me pay him in cash, but we didn’t have that kind of cash sitting in the house. It was a big thing. So, it just depends. Overall, most people are good, but they could do a better job of vetting some of these people.
Linda, Thank you for choosing Cinch Home Services and for sharing your detailed experience over the years. We are delighted to hear that your interactions with our customer service team have generally been accommodating. It's especially rewarding to know that our online claim submission has provided you convenience.
However, we sincerely apologize for any inconvenience you experienced with some contractors, particularly the incident with the cash payment request. We acknowledge that this falls short of our commitment to offering top-notch service, and your feedback will help us assess and improve the vetting process for the contractors we partner with.
We're glad to learn that overall, your experience with Cinch has been positive and that you feel confident in recommending our home warranty services. Rest assured, we are committed to continuous improvement and ensuring efficient satisfaction for valued customers like you. Thank you once again for your loyalty, and we're here whenever you need support. - Brooklyn
Cinch Home Services Company Information
- Social media:
- Company Name:
- Cinch Home Services
- Company Type:
- Private
- Year Founded:
- 1978
- Address:
- 4700 Exchange Court, Ste. 300
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- www.cinchhomeservices.com
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