Cinch Home Services Reviews
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About Cinch Home Services
Cinch Home Services is a home warranty company with over 45 years in business. It sells three plans with three different service fee options for flexible coverage and pricing. Cinch offers a 180-day workmanship guarantee and coverage for mechanical failure due to rust and corrosion damage, two perks that set it apart from other home warranty companies. Overall, Cinch can provide cost-effective solutions for appliance and home system repairs, but there have been some instances of dissatisfaction with the service provided.
Visit www.cinchhomeservices.com- Easy-to-file claims
- Coverage for unknown preexisting conditions
- 180-day workmanship guarantee
- Available in most states
- Potentially long wait times for repairs or replacements
- Some claims denied
- Occasional communication issues
- Deductibles can increase over time
Cinch Home Services Reviews
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- 4,938,889 reviews on ConsumerAffairs are verified.
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Reviewed July 3, 2026
Cinch Home Services was included with our home purchase in ’23 and we've continued it since. It's like any home warranty. They wanna put band-aids instead of fixing the problem. if there's a problem, the techs will come out and do the very minimal thing. They look for any possible way to not have to pay for something. Ordering parts is difficult and I have to wait. We had a refrigerator that we had to get parts for. Cinch sent the guy out to diagnose it, and then he ordered parts. But they never came. It took about a month before it got fixed.
One thing I don't like about Cinch is that they seem to charge a deductible per appliance. If I'm having a problem with my refrigerator and also with my washer and dryer, even though they're all appliances and they send out the same appliance guy, they want to charge me two deductibles, which is ridiculous. With other home warranty companies, if you have a refrigerator, dishwasher, and microwave all giving you trouble, you pay one deductible, and the techs come out and fix all three. Cinch is a catastrophic plan that is better than nothing, but be prepared to still pay quite a bit on repairs. People should look around and see if there's a better company out there.
Thank you for sharing your experience and for choosing to continue your coverage with us since your home purchase. We appreciate your feedback and understand your concerns regarding repair timelines, parts availability, and service fees.
We recognize that waiting for parts and repairs—especially for essential appliances like a refrigerator—can be frustrating. While parts availability is often dependent on manufacturer and supplier inventory, we understand the impact these delays can have on homeowners and are continually working to improve the service experience.
Regarding service fees, they are assessed per covered trade/service request in accordance with the terms of the home protection plan. We understand that different home warranty companies may structure their coverage and service fees differently, and we appreciate your perspective on this aspect of the program.
Thank you again for taking the time to provide your feedback. Customer insights help us identify opportunities for improvement and better serve our homeowners.
Reviewed July 1, 2026
What a joke. What in thought would be an easy warranty company has turned into a cluster. Fixing air conditioner is easy. I can call someone out and just pay for it within 1 day. Going through cinch is a process and they lie. I heard 24 to 48hrs, then I hear someone will be out tomorrow to fit it but the actual technician hasnt even gotten the ok to do anything and then I hear oh they are reviewing it so a other 24 to 48hrs to fix it. If you're wondering if its worth it....no. Save up money monthly to fix problems that may come up. Soooo frustrated!
Kayla, Thank you for sharing your feedback. We're sorry to hear that your recent claim experience has been frustrating and did not meet your expectations. We understand how important air conditioning service is, especially when you're waiting for updates and repairs to move forward. We have located your claim information and would like the opportunity to review the concerns you've raised regarding communication, service timing, and claim handling. A member of our team will be reaching out directly to discuss your experience and see how we can assist. Sincerely, Angela
Reviewed July 1, 2026
Cinch has left our family without AC for 2.5 months (and counting) in the summer heat, with 3 small children in the house. We have called dozens of time, sent multiple emails, paid our monthly payments and deductible…and they refuse to escalate the situation. We’ve had to take weeks off work now with the combined days we’ve spent waiting on repair companies that do not show or drop the case after their visit. And yet each time we reach out to cinch their only resolution is to start over with another company. We are at a complete loss on what to do to get this resolved and so frustrated with our experience.
We’re truly sorry to hear about your experience and can understand how stressful this situation must be. This is not the experience we want for any of our customers. Delays, missed appointments, and lack of follow-up are not acceptable, and we regret the frustration and disruption this has caused your family. We take concerns like this seriously, particularly when service has been ongoing for an extended period without resolution. We’ve identified your account and are escalating this for immediate review. A member of our team will be reaching out directly to help move this forward and work toward a resolution as quickly as possible. Sincerely, Angela
Reviewed June 30, 2026
Cinch Home Services denied most of the labor reimbursement for my AC repair even though the manufacturer warranty covered only the part. I paid $806 out of pocket. Cinch offered $187.50 and refused to provide any contract section supporting their decision. Their contract states they are secondary coverage, yet they did not cover the portion not covered by the manufacturer. Their refusal to cite contract language and reliance on internal cost caps raises concerns about transparency and fair business practices.
Marc, Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration regarding the reimbursement decision. Our plans are designed to coordinate with manufacturer warranties, and coverage is based on the specific terms and limitations outlined in the agreement, including how labor and parts are handled. That said, we recognize the importance of clear communication, especially when it comes to claim outcomes and contract details. We’ve located your information and a member of our team will be reaching out directly to review your claim and go over the decision in more detail. We’d like the opportunity to address your concerns and ensure everything was handled appropriately. Sincerely, Angela
Reviewed June 26, 2026
If you are thinking of using this company, RUN. If you have not signed up with them, RUN. If you even come close to hearing their name, RUN. I signed up with this fraud company a few years back when I was walking at Sam's Club and didn't know that they are nothing but a fraudulent and crooks warranty company. They don't cover parts without making you pay a bigger portion, saying "this is not a covered part."
And just to add insult to injury, they refuse to accommodate me with a hotel reimbursement since "thus is not covered by my contract." They expect me and my family to stay hike with a temperature exceeds 95 degrees.
I've been a customer with other warranty companies in the past and I was never treated this badly in my entire life. I will contact every government authority and take it up with my attorney to see what my rights are.
If you have this company and waiting to be screwed, cancel and go with a reputable company. After a week, I still have no service or part for my AC in a hot summer.
We’re very sorry for the experience you’ve had and understand how difficult this situation has been. Being without AC while waiting on parts and next steps can be incredibly frustrating, and we sincerely regret the delays and the concerns you’ve raised. We also understand your concerns related to refrigerant costs and coverage, and we’re taking a closer look to ensure everything has been handled appropriately in line with your agreement. We are reviewing this further and will be following up directly to discuss your options and work toward a resolution as quickly as possible. We appreciate your patience while we work to move this forward. Sincerely, Angela
Reviewed June 24, 2026
Cinch home warrenty consistantly finds reasons to not cover claims to the fullest. Every single appliance that I had them come and care for under my warranty, they found loopholes as to why many of the parts were not covered. They also give you monthly option but fail to tell you if you are not satisfied with them due to them not paying for the repairs or replacement after you use them, you then have to continue to pay for the entire year of service. They also use employees that barely speak English so you have a very difficult time trying to get them to understand what your issue is.
Our goal is always to be transparent about what is covered under the agreement, and we regret if that was not your experience. We would like the opportunity to review your concerns in more detail. Our team will be looking into this matter and will follow up with you personally to better understand what happened and work toward a resolution.
Reviewed June 18, 2026
Updated on 06/19/2026: After getting a notice from Amanda to respond to a private message I did and provided the information requested. Then nothing no call, no text just crickets. I checked the status of my service request today and nothing has changed. There is an abundance of plumbers in Wichita Falls so I don’t understand the delay. There inability to assign this request is concerning because what if I was an emergency repair and got this kind of attention. I am going to cancel with Cinch and go with a Top rated warranty company that a co worker uses and he has had speedy response to his needs in time of need. They may say I am hasty but when I pay for a service I expect service not excuses.
my contract and seek service from another company that is rated the best by consumer guidelines.
Reviewed June 18, 2026
I am extremely disappointed with Cinch Home Services and the way my warranty claim has been handled. My AC has been down for quite some time in Phoenix, where temperatures are around 110 degrees. This is not a minor inconvenience — there is a family living in the home with a four-month-old baby, and I have repeatedly communicated the urgency and seriousness of the situation.
Despite this, Cinch has continued to delay the resolution and leave me exposed to thousands of dollars in costs that should not be falling on me when I have a home warranty in place. The most recent issue is the air handler, which needs to be replaced. I received a message showing a $5,200 total cost, with Cinch covering only around $2,000, leaving me responsible for roughly $3,000 out of pocket.
That is unacceptable. I have maintained a home warranty and have been a loyal customer for quite some time across multiple properties. I expected Cinch to handle this claim promptly and fairly, especially given the dangerous heat conditions and the young family living in the home.
To make matters worse, I personally called the same provider Cinch had used for this unit only a few weeks ago, and he quoted the job at approximately $4,000 to $5,000, exactly in line with the HVAC company who diagnosed the unit and provided a recent estimate to me.
This entire process has been frustrating, stressful, and unfair. Cinch has had every opportunity to resolve this quickly, especially given the health and safety concerns inside the home, but instead the situation has dragged on while the family continues to suffer in extreme Phoenix heat.
I am asking Cinch to take immediate action: approve the necessary replacement, honor the warranty coverage I paid for, reimburse me for any unfair out-of-pocket costs, and resolve this claim without further delay. Customers pay for a home warranty so they are protected in exactly this type of situation. Cinch needs to do the right thing and make this right immediately.
Reviewed June 17, 2026
Will await your response as we are without hot water in our home. Thank you
We’ve located your account and claim, and a Resolution Specialist will be reaching out to you as soon as possible to assist and help move this forward. We appreciate your patience and the time you’ve been with us, and we’re committed to getting this addressed for you.
Reviewed June 13, 2026
Currently we have been without AC for over a month. They only use Sears Home Services and they take forever to schedule and didn’t show up when scheduled
Julie, We’re truly sorry to hear about your experience and understand how frustrating it must be to be without AC for this long, especially with delays and missed appointments. This is not the level of service we strive to provide. We would appreciate the opportunity to review your situation and help escalate a resolution as quickly as possible. A member of our team will be reaching out to you directly to further address your concerns and assist. Sincerely, Angela
Reviewed June 12, 2026
I out in a service order with Cinch on May 28, 2026. The service technician for the service provider came out on May 29, 2026. Several parts needed to be ordered, so I paid for those parts on June 1, 2026..
I received an email from Cinch on Jun 3, 2026, stating the parts were ordered and would be delivered to my service provider on June 5, 2026 and that Cinch would keep me updated on the process.
On June 10, 2026 I emailed Cinch to ask for a update and since I didnt receive an answer, I contacted my technician via their cell phone on June 11, 2026, because Cinch had a wrong number for my service provider.
The technician and I talked on June 11, 2026, at 141pm. They said tgey had contacted Cinch as was told that the part would be delivered NLT 2pm on June 11, 2026 by Amazon.
The technician texted me at 634am on June 12, 2026 notifying me that the part had still not come in.
I called Cinch and asked for a supervisor. The supervisor, "Ray," stated that the part was delivered on June 5, 2026 but, but he couldn't tell me the address, when I confronted him about what they told the technician he said he would call the technician.
I explained to Ray that I needed my clothes washed for work in the next 5 hours and that, because of the location of the service provider they gave me which is located over 80 miles away and on a good day, not a Friday, travel 1 way takes over an hour, on a Friday (today), it can take up to 3 hours. I explained to Ray because of my job, I CAN NOT call in on the weekends and that I make OVER $400 just on Friday night, which I won't make if I cant get to work tonight and if I cant get to work tonight, I will be fired.
Instead of Cinch allowing the service provider to order all the parts needed, they force the service provider to order the parts through them. If the service provider had been able to order the parts themselves, the part would have been in on June 5, 2026. Now, the parts ordered are missing and I will have to call in to work and be fired.
Cinch DID NOT keep myself or my technician informed of anything. Cinch couldn't even tell me the tracking number for my order.
I am a disabled veteran who is taking care of my disabled veteran mother and to have to put out this extra money ($150 just for the service and $180 for the parts) put us in a bind. No laundry businesses are out by my location and with me working a 12 hour overnight shift, I can't go without sleep prior to work.
The communications with Cinch Customer Service is horrific, to say the least. The monthly amount I pay, $109, plus the additional $150 and the $180, that's $439, already more than I clear in 1 night, makes the situation worse.
DeAnna, We’re very sorry for the frustration and disruption you’ve experienced, especially given the urgency of your situation. This is not the level of communication or follow-through we aim to provide, and we understand how concerning these delays have been.
At this time, your claim is actively under review, and a member of our Resolution Specialist team has already been assigned to your case. They are working to fully reconcile the part order status, address the communication gaps, and move your repair toward a resolution as quickly as possible.
We recognize the importance of timely updates and clear coordination, and we regret that this has not been your experience. Our team will be in contact with you directly to provide updates and next steps.
Please know we are committed to getting this resolved for you and appreciate your patience as we work through this matter. Sincerely, Brooklyn
Reviewed June 12, 2026
I like how quickly Cinch responded to my calls. I had some issues with my heating as soon as I moved in from the people who renovated the home. Cinch was able to get someone requested and sent out within a day or two. So, it was very fast service. They also picked really quality people to come work on my home. The contractor was fantastic. They were very knowledgeable. They were very frank about what was going on with my system, instead of dancing around the issue. So, now I trust the HVAC team that I have working on the house. That was really nice.
We had a secondary follow-up claim. We found that there were more things wrong with my HVAC than we had initially thought. It was not the fault of Cinch or the people they sent out. We just didn't realize there was more going on to my system. When we dispatched it a second time, I liked that we were able to keep it under that first bit of warranty because they knew we were still having the same issue. We just hadn't found the full set of solutions. So, they were able to redispatch my person. We were able to figure out the secondary issue that was still causing what was happening to go wrong with my HVAC system. I appreciated very much how quickly Cinch was able to handle my cases and that they also checked back up on me afterwards. But they could improve on making sure I know what my options are and have access to making sure I'm paid up online. That was a little tricky for me to figure out, but I needed to get it figured out.
We also appreciate your understanding with the follow-up visit and are happy we could continue working toward a full resolution. Your feedback about account access and visibility into options is helpful, and we’ll keep it in mind as we improve. Thanks again for choosing Cinch!
Reviewed June 11, 2026
Withy a doubt this is the absolute worst company. Customer service outsourced to Asia and the reps are patronizing and annoying and ultimately fail to resolve issues.
Sherry, We’re sorry to hear about your experience and understand how frustrating it can be when your concerns aren’t resolved the way you expect. That’s not the level of service we strive to provide.
Please know that we’ve already assigned a member of our Priority Resolution Team to your case. They will be working closely with you to review your concerns and assist with your claim needs to help move things toward a resolution.
We appreciate you bringing this to our attention and the opportunity to make this right.
Sincerely, Brooklyn
Reviewed June 11, 2026
I've had Cinch Home Services for three years. It was part of the home warranty when I bought the house, and I renewed it for peace of mind. I submit claims by phone, and it goes smoothly. The only time I've had to use Cinch was when my washer broke down. I was tremendously grateful because I got a new washer out of the deal. By the time everything was said and done, it took a month to get the washer.
Marilyn, Thank you for being a loyal Cinch customer. We’re delighted to hear your satisfaction with our service and your new washer outcome. We understand the wait wasn't ideal and continuously work to enhance timelines for exceptional service moving forward. Your insights are truly valued as they help us strive forward.
Reviewed June 10, 2026
We haven’t been able to use our kitchen since kitchen it raises the heat 5-7 degrees.
And now the other unit is running so much that it’s starting to get low and easing the heat upstairs as well.
Michelle, We're sorry to hear about the delay and inconvenience you are experiencing with repairing your A/C unit. The comfort of all family members, including your young child, is essential to us. Your situation with the part delivery decision is concerning, and we are escalating this to ensure swift action. We're committed to addressing both your unit's issues and the inefficient coverage process. We have located your account and will assign a resolution specialist to follow up with you directly. Sincerely, Brooklyn
Reviewed June 10, 2026
I've had no problems with Cinch Home Services until recently. I don't like to do submit claims online. I like to talk to a person. But I usually have not had any problem submitting claims. I recently had a range hood issue. The first company never got back with me, and they never came to see what was wrong with it. They had asked me what was going on with it. I explained it to them, and I took pictures of it. They were supposed to order parts. But the day they were supposed to come to install it, they never showed up. And when I tried to contact them that day, they said they were running late, and that was 2:30 in the afternoon. I never heard from them after that. So, I called Cinch, and they had another company come out to do it. It has been going on six weeks, and I still haven't got the ranch hood fixed. I'm not blaming Cinch. I'm blaming their contractor. But other claims were handled very quickly and efficiently. This last one is just a chore to get done.
Ronald, We appreciate you taking the time to share your experience and are glad to hear that your previous claims have been handled quickly and efficiently. At the same time, we’re sorry to hear about the delays and communication issues you encountered with your recent range hood claim. This is certainly not the experience we want for our customers, and we understand how frustrating it can be when a repair drags on longer than expected. We have located your information, and a member of our team will be reaching out directly to discuss your claim and work toward getting this resolved as quickly as possible. Thank you again for your feedback—we value the opportunity to address your concerns. Sincerely, Angela
Reviewed June 10, 2026
Cinch was recommended to me by my Realtor, and they said they were great. I signed up, and my experience with them has been great so far. Submitting a claim has been very easy. Cinch has been easy to deal with. The repairman took care of everything, and there were no issues. I'd recommend Cinch.
Joseph, Thank you for sharing your experience with us! We're delighted to hear that our claims process has been seamless and that the repairman was able to address your issue efficiently. We appreciate your recommendation and look forward to continuing to meet your home warranty needs. Sincerely, Brooklyn
Reviewed June 9, 2026
Cinch home warranty company is without a doubt the worst experience I have had with any warranty company. They don’t communicate with you and their 3rd party repair company in San Antonio Tx is worse.
Hi Ozzie,
We’re truly sorry to hear about your experience and understand how frustrating the lack of communication has been, especially with your recent service.
We’ve located your account and want to assure you that our team is actively working toward a resolution. A specialist is reviewing your case and will be in touch to address your concerns and provide updates.
Thank you for bringing this to our attention, we appreciate the opportunity to make this right.
Sincerely, Brooklyn
Reviewed June 9, 2026
I've been with Cinch ever since I purchased the home, which was in January of this year. So far, it's been okay. I wish things would get hastened a little bit more. Currently, my home is without any central air due to the HVAC not really working. And when that happened, I had to put in a ticket for someone to come out and check it.
Then, the technician checked it, and the ticket was closed out. But the technician had conversed with me that the whole thing would, more than likely, based on looking at it and researching it, that it would need to be replaced, but then I had to go around and open up another ticket. That could be a bit exhausting to have to continuously open up tickets for things. But right now, I have two young boys and I'm not quite thrilled that I've been going without any central air for a little over a month now just to get something to get that HVAC replaced. Because that HVAC came with the home.
And unfortunately for me, I guess whoever the previous owners were did not maintain that HVAC properly. So I'm left with this now, and in this situation, with the AC in the window, and my poor boys have fans in their rooms. At this point, I'm still waiting to hear back from Cinch with an update. This is my first experience with them in having to have something resolved. Even though the tickets are a bit tedious, I appreciate them because that provides a track record of things that have been taken care of or looked into. Their organizational skills keep it organized and structured.
Tasheda, Thank you for sharing your experience and for choosing Cinch after your home purchase, we truly appreciate your feedback.
We’re very sorry to hear about the challenges you’ve experienced with your air conditioning, especially while caring for your young boys during this time. We understand how difficult and uncomfortable it can be to be without central air for an extended period, and we regret the delays and inconvenience this has caused.We also recognize your frustration with having to open multiple tickets, and we appreciate your patience as the process moves forward. While our system is designed to keep everything documented and organized, we understand how repetitive it can feel when you’re dealing with the same issue.
Please know that we are actively looking into your air conditioning claim and working to gather the necessary information to move things toward a resolution as quickly as possible. Our goal is to ensure you receive a timely and appropriate outcome.
We truly appreciate your understanding and the opportunity to make this right. - Brooklyn
Reviewed June 8, 2026
The home warranty with Cinch was included in the purchase of my home and based on my experience, I have peace of mind and I see value. Submitting a claim was simple. It was just a few clicks on their website and a tech was sent out within the first couple of days. But nothing was found. It’s our range and it’s acting up so I kept track of the symptoms of what it was doing and sent it to the tech through email. I called and he said he never got it. It was in his junk folder, so he didn’t really look. He came out a second time and then it was determined that it needed two parts and that was the last I heard from him. He has been unresponsive and hard to get a hold of. We're a little over a month on the claim. I’ve reached out to Cinch and they could see that one part was delivered, but I’m not sure they had information on the second part. I’ve reached out two or three times to the technician on the claim, and I still haven’t heard back.
Melody, Thank you for sharing your experience, we’re glad to hear you’ve found value in your coverage and that submitting the claim was easy, but we’re very sorry for the delays and lack of communication you’ve encountered with the technician.
We understand how frustrating it is to be waiting on updates, especially after parts have already been ordered. This is not the level of follow-through we expect, and we appreciate you bringing it to our attention.A member of our team will be reaching out to you directly to review your claim, help coordinate next steps, and ensure your repair moves forward as quickly as possible. We’re committed to getting this resolved for you. Sincerely, Brooklyn
Reviewed June 8, 2026
I started with TotalProtect and it’s been about 20 years that I’ve been with Cinch. Submitting a claim has been good. I just call and tell them my problem. I’ve been getting very good quality from the contractors. I had three claims going all at once at around the same time. One for the washing machine, another for my stove and I had an electrical problem wherein parts of my plug went out. The techs examined the situation and took care of the issues. They worked together. The only thing was that the delivery people didn’t connect the stove replacement and Cinch promised to pay me $100 to get my own electrician to come out and connect it. But I never got the check. Still, Cinch is very good and conscientious about taking care of your situation.
Annie, Thank you for being with us for 20 years and sharing your recent experience. We're delighted you've experienced quality service from our contractors and that the claims process has been smooth. We apologize for not receiving the promised reimbursement for the stove installation. Please contact us so we can resolve this promptly. We appreciate your loyalty and look forward to continuing to meet your home protection needs. Sincerely, Brooklyn
Reviewed June 7, 2026
I purchased an older home, which had an older air conditioning unit, and I didn't know if it was going to last the time that I was in the house or not. So, I got Cinch. I've submitted claims both online and over the phone, and it was easy. The techs were fine and I didn’t have any problems with their work.
Karen, Thank you for your positive feedback! We're delighted to hear you found our claim process straightforward and effective. It's our goal always to provide efficient solutions for your home care needs, and it's great to know our technicians met your expectations. We appreciate your choice to rely on Cinch and look forward to the ongoing service of your home warranty. Sincerely, Brooklyn
Reviewed June 7, 2026
Our claims experience with Cinch was easy and straightforward and we got it done. All in all, it was good. The technician was professional.
Austin, Thank you for your positive feedback! We're delighted to hear that your claims experience with Cinch was easy and that you received professional service from the technician. Your satisfaction is important to us, and we look forward to being your trusted home service partner! Sincerely, Brooklyn
Reviewed June 7, 2026
It took some time to get the parts, but some parts were maybe from out of the country. But Cinch Home Services is good at rescheduling based on the parts availability. It's above my expectation. I would recommend Cinch to friends if they're buying a house. I will continue to renew it. It's easier to have people find those technicians instead of me trying to find one, especially in this place where you don't have a lot of technicians around. They drove far from other parts of Iowa to here.
Shu, We're thrilled to hear about your positive experience with Cinch Home Services. It’s great to know that our knowledgeable technicians provided timely and professional service, and we're glad that the repair exceeded your expectations despite the parts delay. We appreciate your recommendation and look forward to continuing to serve your home warranty needs. Thank you for sharing your feedback and for choosing us. Sincerely, Brooklyn
Reviewed June 6, 2026
The air conditioner would not turn off and it iced over on the unit. We submitted the claim to Cinch online and it was easy. Sean, the guy who repaired our air conditioner, was terrific and very pleasant. He knocked each time he had to come in and out of the house. He didn't just barge in. He told us everything that was going on and he did it so that we could understand it. He was very respectful and professional. We would love to have him come back if we ever need him again. And I would recommend sending the same technician out to everybody. He was excellent.
Linda, Thank you for sharing your positive experience with Cinch Home Services! We're glad you found the claims process user-friendly and that Sean provided exemplary service during your air conditioner repair. We aim to deliver respectful and professional service to all our customers. We're thrilled to know he exceeded your expectations and appreciate your recommendation. We look forward to continuing to meet your needs in the future. Sincerely, Brooklyn
Reviewed June 6, 2026
I got Cinch when I bought the home. I've had it since November, and I have no complaints with the service. We're happy with the response rate and how the process went. It was fast. The contractor was excellent.
Mike, Thank you for sharing your positive experience with Cinch. We're delighted to know that our response rate and process met your expectations and that our contractors provided excellent service. We're committed to maintaining a high standard of service and are glad we could assist you to your satisfaction. We appreciate your feedback! Sincerely, Brooklyn
Reviewed June 6, 2026
Cinch Home Services used to be a different company when I first bought my house in July of 2011. They took care of everything that broke in my house. Submitting claims has been good. I liked the guys Cinch sent out. They did a good job. Real professional.
Gary, Thank you for sharing your experiences since 2011. It's wonderful to hear that your claims process has been smooth and our technicians have left a positive impression with their professionalism. We're glad to provide you with trusted service throughout the years. We look forward to continuing to serve you and helping with any home warranty needs! Sincerely, Brooklyn
Reviewed June 5, 2026
I had an issue with our refrigerator and submitting the claim to Cinch was pretty easy. I just submitted it online. The only mixup was that there was a $100 co-pay and they went ahead and took the co-pay out on a credit card. But when the guy showed up to do the work, he said I owed $100 co-pay. Then he called and got it straightened out. So it was no problem. He knew what the problem was right away and fixed the refrigerator. He checked to make sure payment went through and then he left. He did the work in a timely manner and kept everything as clean as he could. He did a good job. That's the only time I used Cinch and it went real smooth.
Jeff, Thank you for sharing your experience with Cinch. We're pleased you found the online claim submission simple and that the technician resolved the refrigerator issue smoothly. We're sorry for the initial payment mix-up, but I'm glad it was quickly settled. We aim to deliver a seamless experience and appreciate your positive feedback. We look forward to serving you for any future needs. Sincerely, Brooklyn
Reviewed June 5, 2026
I've been protected with Cinch Home Services for the last three years. It's good coverage. It was cheaper than the one that I had when I first bought the house. I've only submitted one claim. I called them. It was easy. Cinch did good service that one time that they sent out a contrcator. Also, the contractor was great.
Judith, We're delighted to hear about your positive three-year experience with Cinch Home Services. It's great that you found the coverage cost-effective and submitting a claim hassle-free. We're thrilled to know that the contractor met your expectations as well. Thank you for your continued trust; we’re dedicated to ensuring you remain satisfied with your coverage. Sincerely, Brooklyn
Reviewed June 4, 2026
Updated on 06/16/2026: Cinch still has not resolved our claim. I spoke with their representative Wendy to try to get a resolution and she requested we send a receipt for the purchased coil. When I tried to call her back and speak with her again about the issue, she didn’t answer my calls or return my call from the message I left. Its been a week bow going on two weeks. No call back and no follow up. We ended up having pay for a new unit out of pocket because they refused to return our calls and replace our unit. I read another review where the customer said he had replaced the coil and the unit is shorting and he still haven't heard back from them. The exact same situation happened to us and we too have a small child at home. I suggest anyone leaning towards purchasing a warranty for this company, please read the reviews and save your money and time. They will only patch things but when it’s time to replace them, they will find a loop hole and deny the claim. Also, ask them about their silent buyout policy that they aren’t straight forward about. If they send you a check to replace the part because its taking them forever to get the part, they consider this a buyout. Be aware of this company. We have been with them for over 15 yrs and been in our house for 20 yrs and when our unit failed, they denied the replacement. We have given them in the 15 yrs we have been with them enough money to cover 2 new units. Also, if you have a old AC unit and they no longer make that model, don’t allow them to replace the coil that mismatches the unit. Your unit still will not work. The unit must match the coil in order for it to work. They will be quick to want to replace the coil knowing that the whole system need to be replaced especially if its an older unit. Learn from our ordeal and other experiences. Read the reviews about all the hassle people are getting when it comes to replacing their AC units.
Original Review: We started having issues with our AC unit last year towards the end of summer. Cinch sent their repair company Sears out to look at, and he said he couldn't find anything wrong with it. The service company put refrigerant in it, and we had to pay them out of pocket being that Cinch only pays $10 per pound. That lasted out through the summer. Here we are again approaching the summer and in April it went out again. Cinch sent another company to look at, and they were just as incompetent. Then they sent a 3rd guy out and he was phenomenal and he stated that the unit needed to be replaced. He put in the diagnosis, and they sent him back out here to seal a possible leak and add more refrigerant that we had to pay for again and it went back out. They sent him back out to take more photos to confirm his diagnosis of us needing a new unit and Cinch denied the claim stating that it was not covered under our plan which is not true. In our plan, it specifically states that if the AC can't be fixed, they will replace it up to $10,000. They even advertise this to customers as a selling point. We have a 6yr old son and we have been without AC for 2 months now and we live in Mississippi where temps are already in the 90's. The reason people purchase home warranty's is to cover cost in case their appliances or ac goes out and need to be replaced being that it can be costly. They are definitely false advertising what they will cover and its not right because people work too hard for their money to just throw it away. We have been with Cinch for about 15 yrs and have never missed a payment but when its time for them to do what they say they would do, they denied us. This is right or fair to my family to have to sit in this Mississippi heat without AC and have a small child at home because they refuse to commit to what they say they would cover. I am planning on reporting them to our state attorney general's office as well as the better business bureau.
Tyrone, We’re sorry to hear about the challenges you’ve experienced with your AC system, especially given the impact on your family.
Upon review of your claim, payment was issued in April to address the failed component; however, our records indicate that the component was not replaced following that payment. This has contributed to the continued issues with the system.
A resolution specialist will be contacting you directly to review your claim and provide a detailed explanation of the coverage and next steps.
We appreciate your long-standing history with us and thank you for bringing this matter to our attention.
Sincerely, Brooklyn
Cinch Home Services Company Information
- Social media:
- Company Name:
- Cinch Home Services
- Company Type:
- Private
- Year Founded:
- 1978
- Address:
- 4700 Exchange Court, Ste. 300
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- www.cinchhomeservices.com
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