Cinch Home Services Reviews

I had a very disappointing experience with Cinch Home Warranty. Their customer service was unprofessional, slow to respond, and unhelpful throughout the entire process. The repair work that was performed by Murray's plumbing was poor quality, and the issue was not fixed correctly the first time. Despite multiple calls and follow-ups, they failed to ensure the job was completed properly or to stand behind the service provided. I paid for a home warranty expecting peace of mind, but instead I experienced delays, frustration, and unresolved problems. I would not recommend Cinch Home Warranty to anyone looking for reliable customer service or quality repairs.

This is the worst company I ever dealt with!! I have a service warranty, which I pay $82,00 per month. To open a service call requires a $100.00 fee. I called them on June 1st because my AC was not working. They made many excuses why the repair order was not fulfilled. On July 14th the service technician came to repair unit, but he said I must first pay $509.00 plus for parts that were not covered on the warranty. What a rip off! What the point in having a service contract?

We've been with Cinch for a while, when they were still another company, and then it changed over to them. Back in 2022, I had an oven and a gas stove that I’d made multiple claims on and it was a horrible experience. The techs came out multiple times and I had no oven for about nine months. There was no communication and I had to send an email up the chain of command. Ultimately, I had both of my appliances replaced. But since that experience, it has been a lot better.

Very dissatisfied with Cinch home warranty. My AC unit stopped working and a technician came out on Monday and submitted what was wrong to them. As I live in Texas, every day this week has been over 100 degrees so I called on Tuesday (the technician told me to follow up with them daily) to check how long it would take to review. I was told 24-48 hours which is fine. I called on Wednesday to check again and no update. I called on Thursday and no update. I called on Friday and no update. This is 4 business days with no update regarding something as important as AC during Summer in Texas. I am very unhappy with this Cinch but I already paid them for the year :(

They signed my wife up for a electronics warranty she didn't authorize. Gave us the complete run around about refunding the money they took. Thieves! Customer service was totally in on it.......

Two bad experiences. The first was an issue w the stove. 11 times they came out and couldn't repair it. Had to argue and demand a replacement. It took 5 months with no stove. Now dealing with a fridge and they identified the iss ue as the compressor and said it's under kenmore warranty for parts and wont repair. Told me to work thru kenmore. I already paid the yearly fees and the 100 to determine the problem. Now kenmore wants to charge again to determine the problem.

I called in a service on May 7th due to an issue I had with my air conditioning unit last July. Cinch services scheduled a service call with B and J air and heating. B and J came out and informed me that my stems where the freon is inserted were bad. B and J claim he repaired the stems. I was charged 750.00 for freon because Cinch only pays for 5 or 10 dollars of 100 dollars per pound of freon. I thought the unit was repaired. I also found out the the warranty work is only good for 6 months. So from July in the summer to January while using heat I had no idea my freon was still running out because of a hole in the evaporator coil. Well in April of the next year 2026 when the temperature started heating up again I didn't have freon to cool the house. I contacted CINCH home services, paid the 150 dollar service fee but I told them I did not want B and J coming back to my home. I explained why. B and J lied on the report provided to CInch and stated that B and J checked my evaporator coil on the outside and inside unit in the attic. B and J never stepped foot in my house. So, I can't figure out how he ended up in the attic. I was with him the entire time. B and J lied on the report. My main concern was how did I spend 750 dollars on freon and within the warranty period all the freon leaked out. One of the supervisors from CINCH sent me an email of what was provided to CINCH from B and J. I asked CINCH for another company. They stated in my area that they only have two Air conditioning and heating companies and the other company is Kapital City Heating And Air. I contacted Kapital City on Friday evening and wa given an appointment for service the following Monday at 0800 a.m. By the way I took a day off work to get my air conditioning serviced. I waited on Kapital City until 10:30 a.m. Kapital City didn't call. Their phone went directly to voicemail and the mailbox was full. I couldn't reach anyone. I contacted CINCH and CINCH told me to be patient that Kapital City was probably finishing up a job and I should be patient. I was very patient. I didn't get any service that day. Kapital City gave me a phone call around 7:30 p.m.explaining that he was sorry for missing the appointment and wanted to know if he could do the repair the following day. I phoned CINCH again, on Tuesday and they said since the y only have two air and heating companies in my area that I could find my own company and have the repairs completed and the would reimburse me. I received a CINCH service job checklist. I received two quotes to ensure both companies I was planning to hire said the issue was the same, which was the evaporator coil. I hired Airprt Heating and Cooling and they did an outstanding job The Airport Heating technician sat at my table and filled out all tge information on the CINCH form required. I took a picture of the bad evaporator coil and the service technician got the serial # and model # of the repaired units upstairs in the attic and the iutside unit. In other words the directions weren't clear. The CINCH required form ask for one thing and an email ask for something totally different. CINCH has a link for correspondence and email which I used to provide all documents for reimbursement. I called CINCH the following day and they said they didn't receive the documentation and had no way of checking. I also sent the documentation to the original customer service representative. I called CINCH a week later and they had my claim but they required additional information that wasn't on the original CINCH form. They wanted to know if oil was on the floor in the attic? If the fens and bends were damaged and etc. Im not an air conditioning and heating professional, so I have no clue. On Tuesday 30 June 2026, I decided to call and ask questions about canceling my service such as if I cancel my service is my claim still pending and etc.? I was transferred to customer service and since I had been getting incorrect information I started asking direct questions and not just believing what I was told. I asked to speak to a supervisor without success. I waited for a supervisor for 25 plus minutes without the original rep saying that the supervisor was busy and he would be with me shortly. He just left me on hold the entire time. I hung up and called back and spoke to another customer service representative and she couldn't understand why I had gone through so much. I found out later on that the supervisor tried to call me back while I was on the phone with the other CINCH representaive. I was told that because I called in to inquire about canceling my service with CINCH and the supervisor couldn't reach me its Cinch' policy to cancel the agreement. CINCH isn't a good company. No one has the same training in customer service and they just transfer you from one rep to the other. So now my service agreement is canceled and I can't get reimbursed my 1713.00 owed to me. I wouldn't recommend this company to anyone. I was authorized to find a company of my choice. I asked several times if I hire a company would there be an issue getting reimbursed? I was told no several times. Now there's an issue. This company is getting over on their customers and hoping that they will just go away.

Had an air conditioning tech come and diagnose my ac unit as it was leaking inside the house. He checked the unit in the attic and said yes it's leaking. He the checked the outside unit and stated the outside unit was also leaking. He said the capacitor was broken and preventing the compressor from shutting down and I needed a new compressor and capacitor. I had an appointment for the following week for the maintenance. I received an email that the technician was here, however no one showed. Then had email stating job was completed. I tried to contact Sears and Cinch just to be told by the automated phone service that no representative was available at that number. I scheduled for a return service for the job and had to pay for a second diagnostic for the same problem, however no one showed again. I got the same notification technician was on site and got an email showing parts and labor. It was the same technician that was supposed to show the first time. The technician also wrote that the supervisor advised closing the job. Why did they charge parts and labor when they didn't show? I got a separate company to come out and I was told the unit is fine that the drain line was plugged, after he unplugged the drain line everything is working as advertised. When Sears called about the job I let them know that no one showed and I was going to call a company I could trust.

Have been waiting for 5 weeks for my refrigerator to be repaired, Have been calling the call center to escalate and no results. They keep saying they are waiting for their team member to respond. **

Cinch Home Services was included with our home purchase in ’23 and we've continued it since. It's like any home warranty. They wanna put band-aids instead of fixing the problem. if there's a problem, the techs will come out and do the very minimal thing. They look for any possible way to not have to pay for something. Ordering parts is difficult and I have to wait. We had a refrigerator that we had to get parts for. Cinch sent the guy out to diagnose it, and then he ordered parts. But they never came. It took about a month before it got fixed.

What a joke. What in thought would be an easy warranty company has turned into a cluster. Fixing air conditioner is easy. I can call someone out and just pay for it within 1 day. Going through cinch is a process and they lie. I heard 24 to 48hrs, then I hear someone will be out tomorrow to fit it but the actual technician hasnt even gotten the ok to do anything and then I hear oh they are reviewing it so a other 24 to 48hrs to fix it. If you're wondering if its worth it....no. Save up money monthly to fix problems that may come up. Soooo frustrated!

Cinch has left our family without AC for 2.5 months (and counting) in the summer heat, with 3 small children in the house. We have called dozens of time, sent multiple emails, paid our monthly payments and deductible…and they refuse to escalate the situation. We’ve had to take weeks off work now with the combined days we’ve spent waiting on repair companies that do not show or drop the case after their visit. And yet each time we reach out to cinch their only resolution is to start over with another company. We are at a complete loss on what to do to get this resolved and so frustrated with our experience.

Cinch Home Services denied most of the labor reimbursement for my AC repair even though the manufacturer warranty covered only the part. I paid $806 out of pocket. Cinch offered $187.50 and refused to provide any contract section supporting their decision. Their contract states they are secondary coverage, yet they did not cover the portion not covered by the manufacturer. Their refusal to cite contract language and reliance on internal cost caps raises concerns about transparency and fair business practices.

If you are thinking of using this company, RUN. If you have not signed up with them, RUN. If you even come close to hearing their name, RUN. I signed up with this fraud company a few years back when I was walking at Sam's Club and didn't know that they are nothing but a fraudulent and crooks warranty company. They don't cover parts without making you pay a bigger portion, saying "this is not a covered part."

Cinch home warrenty consistantly finds reasons to not cover claims to the fullest. Every single appliance that I had them come and care for under my warranty, they found loopholes as to why many of the parts were not covered. They also give you monthly option but fail to tell you if you are not satisfied with them due to them not paying for the repairs or replacement after you use them, you then have to continue to pay for the entire year of service. They also use employees that barely speak English so you have a very difficult time trying to get them to understand what your issue is.

Updated on 06/19/2026: After getting a notice from Amanda to respond to a private message I did and provided the information requested. Then nothing no call, no text just crickets. I checked the status of my service request today and nothing has changed. There is an abundance of plumbers in Wichita Falls so I don’t understand the delay. There inability to assign this request is concerning because what if I was an emergency repair and got this kind of attention. I am going to cancel with Cinch and go with a Top rated warranty company that a co worker uses and he has had speedy response to his needs in time of need. They may say I am hasty but when I pay for a service I expect service not excuses.

I am extremely disappointed with Cinch Home Services and the way my warranty claim has been handled. My AC has been down for quite some time in Phoenix, where temperatures are around 110 degrees. This is not a minor inconvenience — there is a family living in the home with a four-month-old baby, and I have repeatedly communicated the urgency and seriousness of the situation.

Currently we have been without AC for over a month. They only use Sears Home Services and they take forever to schedule and didn’t show up when scheduled

I out in a service order with Cinch on May 28, 2026. The service technician for the service provider came out on May 29, 2026. Several parts needed to be ordered, so I paid for those parts on June 1, 2026..

I like how quickly Cinch responded to my calls. I had some issues with my heating as soon as I moved in from the people who renovated the home. Cinch was able to get someone requested and sent out within a day or two. So, it was very fast service. They also picked really quality people to come work on my home. The contractor was fantastic. They were very knowledgeable. They were very frank about what was going on with my system, instead of dancing around the issue. So, now I trust the HVAC team that I have working on the house. That was really nice.

Withy a doubt this is the absolute worst company. Customer service outsourced to Asia and the reps are patronizing and annoying and ultimately fail to resolve issues.

I've had Cinch Home Services for three years. It was part of the home warranty when I bought the house, and I renewed it for peace of mind. I submit claims by phone, and it goes smoothly. The only time I've had to use Cinch was when my washer broke down. I was tremendously grateful because I got a new washer out of the deal. By the time everything was said and done, it took a month to get the washer.

I've had no problems with Cinch Home Services until recently. I don't like to do submit claims online. I like to talk to a person. But I usually have not had any problem submitting claims. I recently had a range hood issue. The first company never got back with me, and they never came to see what was wrong with it. They had asked me what was going on with it. I explained it to them, and I took pictures of it. They were supposed to order parts. But the day they were supposed to come to install it, they never showed up. And when I tried to contact them that day, they said they were running late, and that was 2:30 in the afternoon. I never heard from them after that. So, I called Cinch, and they had another company come out to do it. It has been going on six weeks, and I still haven't got the ranch hood fixed. I'm not blaming Cinch. I'm blaming their contractor. But other claims were handled very quickly and efficiently. This last one is just a chore to get done.

Cinch was recommended to me by my Realtor, and they said they were great. I signed up, and my experience with them has been great so far. Submitting a claim has been very easy. Cinch has been easy to deal with. The repairman took care of everything, and there were no issues. I'd recommend Cinch.

Cinch home warranty company is without a doubt the worst experience I have had with any warranty company. They don’t communicate with you and their 3rd party repair company in San Antonio Tx is worse.

I've been with Cinch ever since I purchased the home, which was in January of this year. So far, it's been okay. I wish things would get hastened a little bit more. Currently, my home is without any central air due to the HVAC not really working. And when that happened, I had to put in a ticket for someone to come out and check it.

The home warranty with Cinch was included in the purchase of my home and based on my experience, I have peace of mind and I see value. Submitting a claim was simple. It was just a few clicks on their website and a tech was sent out within the first couple of days. But nothing was found. It’s our range and it’s acting up so I kept track of the symptoms of what it was doing and sent it to the tech through email. I called and he said he never got it. It was in his junk folder, so he didn’t really look. He came out a second time and then it was determined that it needed two parts and that was the last I heard from him. He has been unresponsive and hard to get a hold of. We're a little over a month on the claim. I’ve reached out to Cinch and they could see that one part was delivered, but I’m not sure they had information on the second part. I’ve reached out two or three times to the technician on the claim, and I still haven’t heard back.

I started with TotalProtect and it’s been about 20 years that I’ve been with Cinch. Submitting a claim has been good. I just call and tell them my problem. I’ve been getting very good quality from the contractors. I had three claims going all at once at around the same time. One for the washing machine, another for my stove and I had an electrical problem wherein parts of my plug went out. The techs examined the situation and took care of the issues. They worked together. The only thing was that the delivery people didn’t connect the stove replacement and Cinch promised to pay me $100 to get my own electrician to come out and connect it. But I never got the check. Still, Cinch is very good and conscientious about taking care of your situation.