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- $30.99 to $93.99
- Monthly premium cost
- 48 states
- 180 days
- Labor guarantee
- Starts at $75
- Service fee
About Cinch Home Services
Cinch Home Services is a home warranty company currently operating in 44 states. It sells three home warranty plans with three different service fee options for flexible coverage and pricing. Cinch also has an online claims portal and a 180-day workmanship guarantee.
Pros & Cons
- Three plan options
- Three service fees to choose from
- 180-day workmanship guarantee
- Covers unknown preexisting conditions
- Somewhat high service fees
- Not available in all states
Cinch Home Services sells three warranty plans with flexible pricing options. While its service fees may be a bit pricey, Cinch’s comprehensive coverage and workmanship guarantee may make it worth it.
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Reviewed Nov. 19, 2023
The few times I've had to use Cinch, they've been good. I like the way it works. If I got an issue, I call and they take care of it, which would have been very expensive if I had to pay for it all myself. The last problem we had with the drain, they had a guy come out within a couple of days who fixed it. Also, the price is not too bad, although they could lower the price a little more. My deductible went up considerably. Other than that, I'm gonna stick with them as long as I can.
Ronald, We are pleased to hear that you have found our service helpful and that we were able to address your issues promptly. It is great to know that our response to your drain problem was swift, and the resolution was effective.
We appreciate your feedback on pricing. We understand in today's economy it is important to watch your budget, and this is exactly what we want to help our customers do. The cost of doing business has risen in material, labor, and transportation, and while there have been changes to deductible costs, we have also made minor adjustments and upgrades to improve our warranty coverage to include additional parts, components, and failures which were not previously addressed.
We look forward to serving your home warranty needs for many years to come. Thank you for sharing your experience with others!
Reviewed Nov. 19, 2023
The service of Cinch has been good. When I've needed it, it's done the trick. It's a nice security blanket if something goes wrong knowing they're just a phone call or a message away from getting service. I had claims for a water heater, a leaky shower and a furnace issue. I had to pay extra for the water heater. But the rest were good. Everything works too.
Dear Brian, Our goal is to help alleviate the financial cost that comes along with major home repairs, and we understand how stressful managing those can be. We are pleased to know we are able to give you peace of mind by being a valued customer. Thank you for sharing. Sincerely, Christine
Reviewed Nov. 18, 2023
With another company, I didn't have to pay the deductible until somebody came out to do the service. I was able to schedule everything upfront. With Cinch, I can't even schedule for the service until I make the payment. They ask for payment upfront before even knowing what the service is needed for. You might not have $200 in the middle of the night to make an appointment. Also, the service is not scheduled quickly. I could still wait a week or two before service is provided. I've also experienced a time when I had to cancel a claim because whatever I needed to fix was all of a sudden working. There was a turnaround with getting my money back.
Having an upfront option of speaking with a live person or doing everything online would be good. You book your service appointment and pay online, so you never even talk to nobody. They walk you through all the prompts. The only reason I talked to somebody was because when I made a service appointment, it was a week out when I needed it done sooner than that. You have to go through a lot of prompts to get a live person and the hold times are extremely long. But they were able to get me somebody the next day. Cinch finds the right providers, and my issue has been fixed whenever I needed them on the same day. Also, you know upfront what your monthly payment is and what the deposit would be, so it's never a surprise when it's time to book for the service.
Marcella, We regret to hear you had difficulty reaching our customer service team. We appreciate the feedback you have provided and we are constantly working on upgrading our processes in order to become more efficient and provide a better customer experience. We are glad to hear you are pleased with the service we have provided. Thank you for sharing. - Christine
Reviewed Nov. 17, 2023
In the beginning, it was a bit hard to understand the copay but Cinch has been responsive. Several times, I've had to call them and remind them the job is not complete. So, they would reopen it. For the dishwasher, we were waiting for a month and a half to schedule anybody because they would keep cancelling. The plumbers five times because they would fix one thing and another thing would go bad or start to leak. They were here just yesterday because the garbage disposal was backing up in the dishwasher. But Cinch covered everything for that. Also, customer service has been really helpful with explaining.
Dear Bojan, We have an unwavering commitment to be there when you need us, and we regret the confusion you experienced regarding the deductible payment. We are glad we provided a trusted plumber to come and service your recent plumbing claims. We aim to provide a seamless process and it seems our objective has been met. Thank you for sharing your experience. Sincerely, Christine
Reviewed Nov. 16, 2023
I submitted one claim and that went as smooth as it could have gone. I paid the amount that I need to pay, entered some very basic information, and that was it. Then, I got a text on my phone from Whirlpool directly, which is the manufacturer, saying that they were gonna send a dispatch out. Apparently, the contractor was a Whirlpool approved manufacturer repair tech and not just a random nobody.
The claim was for an oven that was not starting and the tech looked at it. The issue was with the main control board. Also, the LED light where you can tell the time was really dim. He said he would have to come back another day. He didn't have the right parts and needed to order them. They came back another day and they repaired it. Cinch covered it without asking me multiple questions. I Googled the prices of the items and found out that the control board itself was at least $300 to $400. If I tried to do it myself or if I hired a not-approved person, it would have cost them $300 for the part and then $200 for the labor. I would have been out at least $500.
Harshil, We take pride in providing timely and effective solutions for our customers. Your satisfaction is our priority, and we appreciate your recognition of the value our service brings, especially considering the potential cost savings compared to repairing this item with an outside contractor. Thank you for sharing your positive experience with our home warranty services! Sincerely, Angela
Reviewed Nov. 16, 2023
The service has been great. We had one reason since we've been here to use the home warranty, and everything went smoothly. I just called the customer service, and they did everything for me. They told me the company name and the date that they'll be coming and that they would contact me a few hours before they showed up. I got a text from the company saying the guy would be here at a certain time, and he was. Cinch asked if everything was good, and I said yes. Overall, making a claim and getting the issue resolved was flawless, and everybody was professional.
Julia, We appreciate you taking the time to share your claim experiences! We try our best to provide quick and reliable service and are pleased to hear that this has been your experience. Sincerely, Christine
Reviewed Nov. 16, 2023
Cinch’s service is fantastic. I had to use them for an issue in the bathroom and it was incredibly easy. I didn't even have to talk to anybody. It was all done via the app. Cinch sent out a company, Company One, who did an estimate. But I was not notified that Cinch had to get a second opinion so the only thing I saw was an email that I got from them that they decided to go with a different company. It confused me because I didn't authorize anything. I didn't get emails saying why and when I called Company One and asked them if they referred me to somebody else, they said they didn't do that. So, I had to call Cinch and they said they wanted to get a second estimate.
When a second company was calling me to come out and do an estimate, I said I already had Company One come out and I don't know why they were calling me. At first, I thought it was spam so I called Cinch and asked. But overall, the service was great. The second company came and was able to fix the issue within two hours. Cinch covered everything and I appreciated that they had a second person come out because the first guy’s estimate was extremely high. So, I can see why they did it. I just wish I was notified. It was a bit high so I got a second opinion.
Carolyn - Thank you for sharing your claim experience with us. We strive to provide an efficient claim process for our customers and communicate clearly with our homeowners to eliminate any confusion. We regret to hear this was not your experience. It’s great to know that overall, you were pleased with the service we offered. - Christine
Updated review: Nov. 21, 2023
To their credit Cinch did call me and refunded my original deductible and due to the fact that the kind woman seemed to actually listen I'm going to give them another chance.
Original Review: Nov. 16, 2023
The service was great until this year. This will be the last year I'll be using Cinch. In fact, I'm going through a problem with them right now. The main heater in my home failed, and it's been out for almost three weeks now. I live in Arkansas, and we're experiencing temperatures down to 23 degrees. The technician told Cinch right off the bat that because the age of the heater, it needed to be replaced. They didn't wanna do that, and they started ordering parts. The parts came, but the parts were wrong. They expected the guy that has been doing the work to drive around for absolutely no money whatsoever and pick up parts. I listened to the guy on the phone, he said, "I can't do this for nothing. I have to be paid for my time." They argued and argued.
Finally, they decided, "Well, we're gonna replace the furnace." They called me up after I had already paid my $150 deductible that I needed to pay another $100 to get the new furnace ordered, then yesterday, they called me up and said now I have to pay the company that's doing the work an additional $500. All in all, it's been a horrid experience and I'm never going to recommend Cinch to anybody. It's a rip-off company. They're screwing people over left and right, and they're trying to do stuff on the cheap. I'm exceptionally unhappy, and I recommend people not to bother with them.
Dear James, We appreciate your feedback and we are sorry to hear that your claim experience was not what you expected. As with all warranties, coverage is detailed in the Agreement and there are items and conditions which may not be covered by your warranty. In this instance your warranty addressed parts and labor for the failing item, and the out of pocket expense was related to modifications/upgrades which were required in order to install the new equipment. We've located your account and my team will follow up directly to address your concerns. We regret any confusion or misunderstanding which occurred. Respectfully, Christine
Reviewed Nov. 16, 2023
I was surprised that there was a $200 deposit to put in any claim. We had a claim that we submitted for our hot water heater and that process was frustrating. It took a while to get any update or response. We were out of hot water for three weeks. I had to reach out to our Realtor. She got in contact with somebody that she knew at Cinch that was a higher-up. They contacted me, and that was when it was escalated.
They would not replace the hot water heater. They would only replace what we had exactly but they could not find it. The one that they ended up sending to us was not measured correctly and did not fit under our house. We had to wait a couple extra days before we could even figure out any type of resolution at that point. We ended up having to get a check sent so that we could get a new hot water heater. We had to hire an electrician to rewire so that we can move the hot water heater into our garage instead of under our house. At this point, we're not gonna be using Cinch going forward. We ended up spending 1,500 out of pocket on top of what was sent to us for our claim. We were not very pleased with Cinch.
Whitney, Please know that our goal is always to be transparent and clear regarding the coverage provided by our plan. The policy explicitly outlines that there is a deductible for each service request, covering the service provider's service call fee, diagnosis, and any covered work completed.
Our records indicate that we facilitated a comparable replacement for your water heater. It is essential to note that, as with any home warranty, the coverage details are specified in the Agreement. Some items and conditions may not qualify for coverage. Your warranty specifically covers parts and labor for covered repairs and replacements, excluding any modifications, upgrades, or relocation of a covered item. We genuinely regret that your claim experience did not meet your expectations, and we appreciate you taking the time to share your feedback. Your input is valuable to us.
Reviewed Nov. 16, 2023
I don't like the wait time when filing a claim with Cinch. It's hard to get to the whole prompts when trying to get somebody to talk to. They want you to do it through the phone, and it's hard to give a detail of what's going on. When I saw a leak in my basement, I thought it was a plumbing issue. The plumbing people came and they found out that it was a leak from the back of my refrigerator that was going down into the basement that was causing that leak through the wall. They had to call in somebody to come and fix the refrigerator, which they’re still working on. They’re still waiting on a part. This is the second time the repairman's coming in for the refrigerator. He's very responsive. He explained the issue to us.
Gregory, We're disappointed to hear that you experienced problems with our automated system. We are always working to improve our customer experience and we appreciate you taking the time to provide this feedback. We have located your account and will have a team member reach out to you directly to address your concerns and ensure your claim is resolved in a timely manner. - Christine
Reviewed Nov. 16, 2023
Cinch fixed a dryer, but I wouldn't recommend them to anybody. If you want a claim, you call in, and before they'll talk to you, you have to pay $115. Whether they do anything or not, that is neither here nor there. Their mindset is to say no first. They blanket cover everybody for nothing. They sent over a plumber with the lowest rating in the area and he said, "They're not gonna replace it, but I'll replace it for you." Our water heater was 10 years old and it was broken. They said the water couldn't be above 85. It wasn't supposed to be 85 psi. It's supposed to be 65. But all houses, before they changed the code, didn't have any pressure regulator. Now, they do. I was a builder before I retired and we never had a problem with the water pressure. I called up the city and that part of town is 85 psi.
Richard, We're sorry to hear that we didn't meet your expectations. As with all warranties, coverage is detailed in the Agreement and there are specific terms and conditions listed within your policy. We'd be glad to reach out to you to better explain your coverage. We have located your account and will have a resolution specialist reach out to you directly. - Christine
Reviewed Nov. 15, 2023
I talked with Cinch earlier last week and was going to cancel my policy. I talked to a very knowledgeable lady and she convinced me to stay with Cinch. When I had a problem with my gas range, I paid my $200 deductible and my $15 service fee. They told me that someone would call me to set up an appointment. I received two text messages asking me if I needed help setting up the appointment. I responded yes on both text messages. But I have yet to hear from anybody at Cinch or an authorized repair person to tell me that they've received my service request and when someone will be out.
This is the first time I've requested service and if this is how it's gonna go, I will cancel the contract. I can't even find a phone number on the Cinch website for customer service. When you call for service, you're calling because you need it. But to have to wait three days and still haven't heard from anybody, and they took my $200 in a timely manner, that's a little much.
Beverly, We are disappointed to hear you are still awaiting service for your range. We understand the importance of resolving service requests in a timely manner and regret any inconvenience caused. We have located your account and will have a resolution specialist reach out to you directly to see how we can assist with your claim. -Christine
Reviewed Nov. 15, 2023
I don't find that Cinch is responsive. They don't come out right away. The woman I bought it for in our condo had to wait a very long time to have her refrigerator fixed and one guy didn't do anything. I try to get them on everybody that I sell houses to and I get awards every year for it, but I'm not real thrilled with the service that I got myself.
Dear Robyn, We regret to hear about the delay in addressing the refrigerator claim and your dissatisfaction with the service provided. Our goal is to provide prompt claim resolutions and recognize we have missed our objective. We appreciate you taking the time to provide this feedback as we are always working to improve our customer experience. Sincerely, Christine
Reviewed Nov. 15, 2023
I've had a couple of good experiences. But the only reason I'm holding on to the policy is because I have things that I'm afraid might break. Other than that, Cinch can go straight to hell. In the beginning, they were very responsive. I had a dishwasher issue and the tech came immediately and fixed everything. But recently, there was a complete lack of communication and the ability to find the appropriate technician to fix a Maytag washing machine. It was a clown circus there. A rep would tell me, "Somebody's gonna call you. I'm gonna send this up to chain of command higher." But it was lip service all the way around. I have cancer and I bought this policy so I would have ease of having things fixed. I had to log things to the laundromat. They made my life a nightmare for 30 days over a washing machine. They finally found a technician so it wasn't a complete waste of time. The tech was good but the process was ridiculous.
Dear Joanne, We regret to hear that we have not been providing hassle-free service. please know it is not indicative of the type of service we aim to provide to our homeowners. We are continuously working to add vendors to our service network and your feedback will allow us the opportunity to reevaluate and improve our processes. Respectfully, Christine
Reviewed Nov. 15, 2023
Every time I called, whatever issue I had was promptly taken care of. But in the last year or so, service hasn't been quite as good as it was in the past. There was a decline in the caliber of the companies that were sent to do the work. I have a water heater that has been giving me issues for five years. The first person who came to work on it showed me what the problem was, did some work on it and told me I could do the fix myself in the future and prevent service calls. So, I had been doing that. I was really happy because he trained me on what to do.
But it got to the point where doing maintenance on the heater would only last a week or two and I had to start all over again. I explained to a different tech what was wrong and he said that because the heater is not showing a code, he's not gonna touch it even though I knew what was wrong. He told me to call him back when the heater has a code. A code came up a few weeks later and I called them. I said, "Can I send you the code so you'll know." But I never heard from the rep. I placed a couple of calls and there was nothing. Cinch should make sure I don't get that company again. I just kept doing my thing every couple of weeks. Finally, it got to where it was going out every day so I called and told them what was going on. Cinch said, "Oh, okay, we'll send you somebody good."
The tech called me from the company and asked, "Is this a gas water heater or electric?" I said it's gas and he said, "Oh, we only service electric." In their system, it showed that they had already done the work. The work order was closed out and there was nothing I could do. So I called back in and I happened to get the right rep. She said, "Oh, that's not satisfactory at all." She was able to go in the system and show the job not being completed. She then assigned me another business to do the work. The techs came and they were awesome. They resolved the issue but it took me two years.
I really feel like I got cheated because on the system, it looked like the contractor has done the work but the tech didn't do anything. I filed a dispute and someone called me saying, "Sorry, we can't help you on that." I had all the documentation and emails I sent to them. Once you file the order for a repair and the contractor responds, it shows on Cinch's system that the work was done when sometimes it's not. That's a little glitch. What was really frustrating was the person I talked to. A couple of times, I asked him where I could hardly understand. I could tell he was just reading a scripted response to me.
Terry, We're sorry to hear about this experience. It's definitely not the level of service we aim to provide. We'd like to speak with you to address your concerns. We have located your account and member of our team will contact you. Sincerely, Christine
Reviewed Nov. 15, 2023
Submitting a claim has been very good. They are very prompt in getting a service tech out. Recently, I didn't have any heat from my heat pump. The tech was very thorough in going through the whole system and checking everything to make sure everything was working properly. He found something that was wired incorrectly from a previous owner. He got that rewired and offered to clean the coils on the heater for free. That was great.
Rick, We aim to deliver prompt and reliable service, and are pleased to hear our service partner responded quickly to get your heat pump fixed right away. Thank you for allowing us the opportunity to provide your home warranty needs. Sincerely, Christine
Reviewed Nov. 15, 2023
I had a claim with Cinch. One of my toilets broke, and I was not satisfied with how they handled it at first. I didn't like this whole impersonal, computerized, long-distance, and fill-in-the-blank on your repair they needed. It was probably because it was a weekend, but I never got to talk to anybody until the actual repair person called me. But once the information got to the actual vendor, they did a good job. They found out what was going on. Based on the emergency and the necessity of the repair, they scheduled me as soon as they could. And they came and fixed it. No problem. The techs were good.
Dear Tina, We appreciate you taking the time to share your warranty experience. We do our best to provide quick and reliable service and we thank you for being a loyal customer. We are sorry to hear that your communication was less than satisfactory. Thank you for sharing. Edna
Reviewed Nov. 15, 2023
The service is easy to use, and it's not expensive. I've used Cinch twice, and the claims submission process has been simple. The quality of the work was excellent too. Overall, Cinch is good, and I'd tell people to use it.
Raynell, We aim to have a simple and straightforward process for our customers, and we are pleased to hear we have delivered. Thanks for sharing! Sincerely, Angela
Reviewed Nov. 15, 2023
It's a good idea to have a home warranty, and Cinch seems reasonably priced, but I've had no reason to use it as of yet.
Lance, Thank you for your positive feedback. We look forward to being there for you when you need us. Sincerely, Angela
Reviewed Nov. 15, 2023
It takes a minute to get through to Cinch and they've gotten expensive as well. I went from paying 100 to about 250 every time I call them out. It's 200 and some other fee they throw in. I'm displeased about that. However, I like the fact that it is warranted and it's guaranteed as well. I've called them out to service things and they send someone within a couple of days, then I get things taken care of. In early October, they had repair people come out for a plumbing issue. They had to clean out my main line, then they came back and did one of the upstairs drain because it hadn't come unclogged. They told me I had a 90-day warranty.
Cheryl, We value your input and appreciate your honest review. It is our commitment to provide prompt and guaranteed solutions, and we are delighted to hear you were pleased with the plumbing services you received in October. Thank you for taking the time to share your feedback with us. Sincerely, Angela
Reviewed Nov. 12, 2023
My air conditioner went out in the summer and when I tried to submit a claim with Cinch Home, I had to go online and file through the internet. I couldn’t talk to a human but there was an 1800 phone number to call, so I tried that. But they sent me through several loopholes, then finally, it brought me back to where I started where they said that I had to go online and file the claim online. Also, the process is too hard to navigate around. It should be more simple for people who aren't comfortable with doing everything through the internet.
Plus, my warranty said that they were going to fix repairs that I had in my home, but when my air condition went out in the summer, they never repaired it. It took several weeks to get back with me while I was at a holding point, then someone told me that it wasn’t eligible for a replacement after several weeks of them not responding. Then summer was over and they finally got back with me in September. There was no good outcome and I'm not happy with them at all. The process altogether as a whole was frustrating and time-consuming. Aside from that, the cost was $215 and they charged me for a deductible but I didn't even get my product. It was awful. I would rather not have a home warranty than go through all this. They should at least give me my $300 back. I sent them an email about that, too but I haven't heard anything from anybody.
Dear Erin - We are disappointed to hear that we didn’t meet your expectations. To further clarify, your deductible goes towards the service call fee, diagnosis and any covered portion of the claim. Therefore if it is determined the claim is not eligible for coverage after a vendor has completed the diagnosis, the deductible is still non-refundable. We'd be glad to reach out to you to better explain your coverage. We've located your account and a resolution specialist will be reaching out to you directly. Respectfully, Christine
Reviewed Nov. 6, 2023
It's been positive with Cinch. I like them. The reps are able to answer all the questions I have. I asked, “When do I have to recertify?” They let me know the date so that I'm aware, and I put that in my calendar. They also tell me how much to expect it to go up. They let me know what's going on. I submitted a claim to have someone come out and service my stove. I was smelling gas, and two of my burners weren't lighting. I paid the deductible and someone came out.
I've only had one person that I was concerned about. Other than that, it's good. The contractors give me information on what to do to maintain my appliances. If they have to come back, they’ll say, “I have to order a part.” They'd tell me how long before they get the part and that they'd be back for the fix. Then I get a call back and they ask me, “How was everything? How was the contractor? How did things go?” They close out the ticket and also tell me I have three months when I file a claim that if anything should go wrong, I can always call back. There's one plumber that I like. I even request him when I need plumbing done. I have requested him a second time, but I wasn't able to get him because I don't think they had him anymore.
All of my appliances are on the policy including my HVAC. That may be why mine is so expensive. The price keeps going up, which I expect. Initially, I could file three claims and pay one copay. But now, if I file three claims, I have to pay three copays. I still have to pay monthly too. I could pay on a yearly basis and don't have to worry about it. However, I still have to pay the same amount. But I have suggested Cinch to a couple of my friends who own homes because I haven't had any problems with Cinch. My girlfriend couldn't get them because of where she lives though.
Allyson , We are committed to be there for our customers when they need us by providing trusted technicians to service claims. Ultimately, our goal is to make managing home repairs easy and also follow up to ensure the item has been repaired. We are pleased to have met your expectations and hope for many more years of partnership. Sincerely, Christine
Reviewed Nov. 5, 2023
In one of my claims, the contractor showed up eight hours early and got the issue fixed, but I continued getting messages to verify and schedule the appointment. But I've already made the appointment. Everything was fixed. The problem is I do not have a smartphone, so I can't just go to my flip phone, click on that website and answer all of the questions they send me. The contractor called me and said, “Hey, has this been done? My guy says it's been done.” I said, “Yes, it's been done. I don't know what all these messages are.” He said, “Well, they keep contacting me too.” He wasn't happy. So it's a smartphone issue.
Michelle, We have an unwavering commitment to be there when you need us, and we are thrilled to hear Cinch has given you peace of mind by helping alleviate the financial burden of costly home repairs. We regret the confusion caused by the messages received and will forward this concern to the appropriate department for handling. We hope to service your home warranty needs for many more years! Sincerely, Christine
Reviewed Nov. 5, 2023
Our dishwasher broke down and the tech came out and tried to fix it twice. Cinch was gonna give us a different dishwasher but they didn't offer the same quality and color. So they gave us a buyout and we bought one for 150 more than what they gave us, but we couldn't get the check from them for months. Cinch is very hard to get ahold of. It takes a while to get in contact with the person. There was going back and forth trying to get ahold of somebody that could work with us on the check that was supposed to come. Then it was only after my husband wrote a bad review when they contacted us.
Cinch said they mailed the check out but it didn't get here. It was three weeks later. So they said they were gonna cancel the check and mail it again. They said what they were doing there was mailing it to the wrong address. For the second check, I gave them the address because when we first got our warranty, our address said 340 but it was supposed to be 304. So the first day I got it, I called them and said, "You got the wrong address on here." Supposedly they fixed it. But they kept mailing the check out to 340. So they canceled it again and I said, "I want it in two days." Then the check was here in two days. But they asked us to change our review once they mailed us our final check. They don't want any negative on their site. We didn't even wait for the check because we couldn't use the dishwasher we had.
Dear Sandra, We regret to hear your warranty experience did not go as you expected. We aim to provide a simple, straightforward claim experience and in this instance, we missed our objective. We use customer feedback to help improve our processes and will forward her concerns to the appropriate department for handling. We have located your account and will have a resolution specialist reach out to speak with you directly. Sincerely, Christine
Reviewed Nov. 4, 2023
Cinch was fine, except that they raised the price without letting me know. When I have a claim, I call them up and they send someone out and ask what the problem was. But I had to pay to have them come out before they even looked at the issue. It was supposed to be 99 and then it went up to 149. But they fixed the problem and I had to pay nothing else. The tech was very nice. He fixed the garage door, and then he said I need rollers because they were cracking. They were fine. I also had a claim for the dryer and I had no problem with the tech that came out. The techs that came out here were very informative.
Sherry, In an effort to keep premiums low, we did need to raise the deductible required for service due to rising claim costs. We value your feedback, and are happy to hear that overall you’ve been pleased with the service you’ve received. Thanks for sharing. - Christine
Reviewed Oct. 28, 2023
We had a single-family, four-bedroom home that came with a home warranty program and when the year came up, we thought we no longer have a home warranty program. We got a renewal in the mail and it was from HMS, and much to our surprise, we could renew it. We decided the house was big enough and there was enough electrical stuff in the house that it might be worth it to keep the home warranty program. So we did. Occasionally, when something comes up, it's nice to have insurance that covers whatever breaks. So, we just hung on to it. At the 15-year mark, we moved. We sold our house and because we liked the home warranty program, we insisted that the sellers provide us with the home warranty program. And they did. So they paid for the one year and then we've kept it going since.
We have a $200 deductible and for some repairs, we've had to pay $200 that maybe we could have gotten for less. But for the most part, we can't have a service guy out here for much less than that anyway. And if you have a major problem, it's nice that we only have to pay a deductible. So, it's a peace of mind. And in the long haul, it'd probably save us money. Some people are handier than others but we don't happen to be so we're gonna have to call a service guy out one way or the other when something breaks. We had our air conditioning go out as well as our HVAC system at the other house. So, we've had some major expenses and we've only had to pay the deductible.
One thing I don’t like is when they’re making decisions about repair. There comes a point at which it needs to be replaced. I haven't had to yet, but I don't wanna keep paying $200 to have the same appliance go out because Cinch hasn't made a decision that it needs to be replaced. We got a home inspection at our new house and there were some things that were getting toward the end of their useful life. They haven't gone out but in the event they do, I’m wondering how many times Cinch is gonna send the repair guy out before they say this calls for a replacement. And probably, if that happens, that could be a big dissatisfier. When some appliance gets to be 20-plus years old, there's not a lot of sense in putting a lot of repair into it.
Dear Patricia, We appreciate your dedication to our company, and for taking the time to provide this feedback. We hope to be able to deliver the same great service you’ve come to expect from us for many more years! Sincerely, Christine
Reviewed Oct. 27, 2023
After I learned the way Cinch worked, it was better. I had a claim last year for a water pump and they told me I had things hooked to the lake towards the irrigation system for the yard. I had placed a new part to it. I called the company that installed it 15 years that got experience with it and paid them. I submitted the bill to Cinch and they said I was supposed to call them first. I asked if they were gonna reimburse me this amount that I paid over the deductible and they said no and that they didn’t have the pump on there. It wasn’t my fault. Their sales rep said it was good.
For this year, about a month ago, I called Cinch and told them I needed someone out here. The air conditioning was not running. It was still a little warm about four weeks ago. The rep gave me the name of the company and the person, and they said the person can’t come out until October. I told them to get somebody else that's on their list. And they did. A nice lady from a local firm came out. The company they recommended gave me top-notch service. The lady was there for about an hour, fixed the air conditioning and had to replace the part. If anything happens to the air conditioning, I'll call Cinch first, but I'll say it is the company I wanna use and that they still work with them.
Cinch is a good company. It's just they didn't explain it or highlight it in their plan that I must call them first to schedule. This is my second year with them. It was $61 and it went up to 84.66. The policy has the things I told the lady about when I first signed up. I got a refrigerator freezer and two mini freezers in the garage, separate units, little storage freezers and the refrigerator in the kitchen. I wanna make sure that the water pump is in the plan. I get some Dominion Power all the time and if they had to replace my wires, my homeowner's insurance does not cover it. I got it for $5 through Cinch and something else to replace any sewage pipes or water. I told them they better be careful because I got a new ground water system. So, they better know how to dig around it. If they damage that, they're gonna pay for it. Cinch was good because I can wear a person out sometimes in a polite way. But they finally got me the right thing for the second go-around.
John , We are committed to be there for our customers when they need us by providing trusted technicians to service claims. Ultimately, our goal is to make managing home repairs easy and also follow up to ensure the item has been repaired. We are pleased to have met your expectations and hope for many more years of partnership. Sincerely, Christine
Reviewed Oct. 26, 2023
I had to file a claim to Cinch on my furnace and my air conditioner. They sublet it out to Sears. Cinch doesn't control the technicians, but I did have quite a bit of issues with Sears, and Cinch was not able to find anybody else in my area to take care of it. So they kept sending Sears, even though, at one point, the technician for Sears pulled up, took a photo of my house, and said I wasn't here and left. I was not very happy. I finally got on the line with Cinch again, and the earliest that I could get in was a week and a half later to get somebody else from Sears to come back out. So the claims process, not on Cinch's side, but on Sears' side has been atrocious. It's not something that Cinch is doing. The customer service with Cinch was okay. It was kinda hard to get ahold of somebody to talk about what was going on. But whenever I did get ahold of someone, I was able to talk them through what was going on, and they were able to work through it with me.
Dear Camaran, We appreciate you taking the time to share your warranty experience. We do our best to provide quick and reliable service and we thank you for being a loyal customer. We are sorry to hear that your interaction with one of our service providers was less than satisfactory. We're glad to hear our customer service team was able to address your concerns. Thank you for sharing. Christine
Reviewed Oct. 26, 2023
Submitting a claim to Cinch has been miserable. They have an online system in which you submit your claim and you would think, "Oh, that's simple and easy." You have to have the serial number that's on your unit, and that makes sense. The problem comes in if you're someone like me and if you have two units. You have to submit two different claims for two units even though it's only one service call. You're only supposed to pay the initial fee for them to come out but because you have to submit two, they will then schedule you two different appointments for the same problem and they charge you twice, which is what they did for me. They charged us twice for something they were only supposed to charge us once for, which I found out later.
I had to spend several hours speaking with them on the phone, across multiple days to get it straightened out. When I did get it straightened out, they said, "Well, you have to submit your claim via the phone," and it is extremely difficult to get a hold of them. If both of our units have a problem, we have to call them. Even when we did that, they still filed the claim wrong. When we finally did get a technician, he said, "I have one service request for one unit, even though both of your units are broken and you paid to have both looked at."
What happened was we submitted our request for our unit because it was broken. This wasn't Cinch's fault, but the gentleman went to the wrong address. So, he didn't service our home, and they couldn't get us back on the schedule for like a week or two. I took off work so I could be there, and no one showed up. I was angry. I called them and said, "Hey, I don't know what happened. Nobody showed up." "Okay. Well, we don't have an appointment for you in our system even though you spoke with someone that scheduled it."
I've called out of four days of work to get someone to come out to our home and check our unit, and they kept telling me I have an appointment scheduled for this day, at this time, with this company and the person didn't show up. I received a call at 5 o'clock from Cinch saying, "Okay. We have your appointment scheduled for Thursday at 5 o'clock." I said, "Well, ma'am, it's Wednesday at 5 o'clock and you told me it was today. I can't keep taking off days of work for you." I missed a total of a week and a half of work for appointments that they kept telling me existed and didn't. So, I missed out on that much of my pay, which is really hard on my bills.
When they finally got a gentleman to our home, the gentleman tried really hard to fix our unit. He was very kind. The problem was that our unit didn't have the serial number stamped into the metal. So the gentleman said, "I'm so sorry. The unit you have, I can't fix it. We can't just put random amounts of coolant in here and hope it works because it could blow up." I was like, "Okay, that makes sense." My pipes had burst on my unit, and he couldn't replace them. So I said, "Okay, that's fine." He said, "We'll contact Cinch. They should be with you tomorrow. They'll contact you in 24 hours."
A week went by, and I didn't hear anything from Cinch. I didn't hear anything from anybody. I had to call Cinch. I kept having to leave them messages. No one could help me. I had to sit on the phone with them for over two hours. I had to get raised up four supervisor levels to speak to somebody who finally knew how to help me, and what they told me was, "Well, we have to have another person come out and verify that they don't know what your unit is or what is wrong with it." I said, "Fine. If that's what it is, then that's what it is." We're in the hottest heat wave that we've had in years, and I have a heart condition that makes me pass out in the heat. I can't live in my own home at this point. It's making it hard. I've told them I can't go up my stairs, which is where part of my things are in my home because I'll pass out, fall down the stairs, and could break my neck.
They got a gentleman to come out the third time and he confirmed, "Yes, we don't know what's wrong with it." They were able to get my smaller unit, which is upstairs, fixed. So, we have some cool air but my bedroom and stuff are downstairs. So, all of my living stuff is downstairs and it's not a good thing for me to go up and downstairs again in the heat. They said, "There's nothing we can do. We can't call it an emergency. You have at least one unit working."
I called them and I was like, "Okay. So what are my options? Because you had somebody confirm that you don't know what our unit is and you have to replace it." I finally spoke to a woman and she said, "Well, you have two options. You can have the buyout option, or you can have the replacement option. Which would you like?" I said, "I don't understand. Could you explain my options a little more?" She said, "You have a buyout option and you have a replacement option. Which would you like?" I said, "Ma'am, could I get a little bit more details? Can I know what's the price range for the buyout?" She said, "I can't get you that information." I said, "Okay. Well, can you just read my contract to me? Can I just have you send me a copy of my contract?" "I don't have that." "What do you mean you don't have a copy of my contract in your computer system, ma'am?"
The lady told me she didn't have a copy of my contract in their computer system. It's horrible. I haven't reported them to the BBB, but I very much want to. This woman then kept telling me, "Well, I'm gonna send you the paperwork for the buyout." I said, "Ma'am, I just wanna confirm with you, I'm not choosing that option. I just wanna know more about it before I pick one." She said, "Okay. So I'm gonna send you all the paperwork to fill out for the buyout option." I said, "No, ma'am. I just want a copy of my contract. I wanna know the details for what my options are. Can you just send that to me?" She said, "Well, it's gonna take me 3 to 5 business days to send it to you via email." They never sent it. I never got a copy of my contract from them. It was insane. I finally had to hang up on her because she kept trying to get me to choose the buyout option and couldn't tell me anything about it.
I went a total of four months without air conditioning in the heat. I didn't have air conditioning the entire summer because of this. My health condition made this very hard. I was falling and getting bruises and hitting my shoulders and my hips. My hips have bruises on them from where I was falling because I was passing out. I had to place my animals elsewhere because it was so hot in my home. It was bad. I kept telling them this, and finally, I made some progress with someone. I had to yell at some poor lady over the phone and she was like, "Well, we're gonna try to replace your unit." I was like, "Okay, that sounds great. Please replace our unit.”
They sent us the bill and they were like, "Oh, it's $1200." I said, "Ma'am, we paid extra for certain things that are on this bill so that we didn't have to pay for it." We paid extra on our plan for removal service and we had to pay the removal fee. We had to pay for the concrete pad. We had to pay another $1200. It was $700 for our policy and $400 for them to come out for one service call, even though it's supposed to be 200. They took the other 200 and put it somewhere. I kept asking for a refund. I never got it. Apparently, they had reallocated that money to a downpayment for the guy to come out and start to remove it. but that is not the fee for removing it.
The $1200 does not get any deduction from the 300 for the gentleman to come out. That's just an initial deductible. Then I pay the full $1200 past that. So that was insane. They never told me that they put the other $200 towards that and just kept telling me, "Well, we'll send you a refund. We'll send you a refund." They never sent us a refund and never explained that to me. Someone else at the very end after everything had to explain it to me.
It was one of the most horrible experiences I've ever had in my life. The gentleman they had replacing our AC unit helped me the most. I cannot speak more highly of that man. He was calling me from the hospital while his wife was getting surgery for cancer to explain to me how Cinch Home Services works because Cinch couldn't do it. Cinch helped us one time before and it was very easy. We sent in a request, and a gentleman came out and fixed our AC. Life was good and that was why when we called them the second time, we were like, "Oh sure, this will be easy. They'll come out get it fixed. Life will be good." Four months later, we went through hell.
Harley, We’re sincerely regret that this was your experience. This definitely does not describe the level of service we aim to provide to our valued customers. We were able to locate your account and will review your claim experience in detail and follow up with you personally to address your concerns and ensure your claim was resolved based on the coverage you retain. - Christine
Reviewed Oct. 26, 2023
It's been over a month since my hot water heater went out and the plumber let Cinch know that it needed to be replaced. But I've been back and forth with Cinch and with the plumber. I didn't call them today because it's to the point where you just get frustrated as a consumer and I'm tired of dealing with them every day. So, I'm not gonna renew with Cinch when it's time because I'm not getting the response that I need when something breaks. This is major. But if it would have been something like my air conditioner on a hot point in the year and not getting any kind of response or urgency on their part to get it repaired, it's annoying. I pay good money to come through and have a home warranty and have my stuff covered.
It happened before with my dishwasher. I waited for a part over a month also. And at some point, we have to stop using COVID as an excuse. I'm in the workforce too and I know that you just can't go through that, and every time use COVID. Staffing is back at capacity now. It's not like it's a big problem and we can get different parts now at ample time. Not like it was before. So that excuse has played out. I'm not happy with Cinch. They take my money when it’s time to renew and I pay them on time. If I have a problem, I gotta pay upfront first. They should do a better job and people will stick with them. Nowadays, people have other choices they can make. They don't have to just stick with somebody who's not giving them the services that they're paying for. Don't take my money and not give me the services that I'm entitled to.
Dear Jerry, We regret to hear this is the experience you have received during your water heater claim. Please know, we would never intentionally delay the resolution of any customer's claim and apologize for the inconvenience caused. I've located your account and will have a team member reach out to you directly to address your concerns. Sincerely, Christine
Cinch Home Services Company Information
- Social media:
- Company Name:
- Cinch Home Services
- Company Type:
- Year Founded:
- 4700 Exchange Court, Suite 300
- Boca Raton
- Postal Code:
- United States