Cinch Home Services Reviews

My realtor recommended Cinch and filing a claim with them has been easy. I like being able to call a person. Their contractors have been good as well. I'd recommend them.

2025. After 3 months, we noticed it getting progressively worse. We called for service this week. The technician said the unit had to be replaced. They denied the claim. Reason, it was the filtration and not the softener. Mind you, it’s all within a single canister. And they had come to fix the same issues earlier. I’ve had other issues - no shows, misdiagnosis, etc. I’m dumping them at the end of the cycle. Not worth the aggravation. I would give them zero stars if I could.

Cinch failed to provide HVAC service or reimburse homeowner, due to miscommunications. Senior subscriber was unable to make an online payment at time of request for service. However, agreed to pay the technician (cash or check) upon arrival. Customer service representative refused to allow this option and made no attempts to offer alternatives. Senior subscriber has been a customer for over sixteen years. All monthly premium payments were made in a timely manner through bank deduction. New HVAC system replaced at the customer 's expense. Poor customer service, and disregard for customers who do not use computers.

I AM VERY DISAPPOINTED IN THE SERVICE AND MY CONTRACT. I have gone years without any claims, and my coverages were changed without my consent and the services I have always had, was taken and now I am to be charged for the preventive as it is no longer on my contract. Shameful how you treat your long-time customers! I asked for a call back and that did not occur and was told additional charges would be needed, and therefore the repair company would have to make a second call to my home. Follow up and follow thru is terrible.

I almost never write negative reviews, but the actions of Cinch (my home warranty company for several years) were so egregious that I want to share my experience with others in the hopes you can spare yourselves similar problems. (1) First, Cinch hired and sent to my home a technician who was hostile, yelled at me in my own home causing me to feel unsafe, and walked off the job without completing the work. No apology or explanation for their technician’s behavior was provide by Cinch when I notified them. (2) Second, Cinch denied a claim because I refused to defrost a piece of equipment in my home that I was told by the Cinch’s technician would “flood my home” (the technician also recommended against it); Cinch’s flimsy excuse in denying the claim was that the defrost was “necessary” for them to better assess the equipment before they could approve a replacement – basically, grasping at any poor reason to deny the claim. (3) Third, and the worst experience, Cinch selected a replacement product but failed to due proper due diligence on all associated costs, and so when additional costs arose later in the project, they refused to cover them claiming they were “code upgrades” (not covered). However, I received documentation from Cinch’s technician that proved the vast majority of the costs (80%+) were NOT code upgrades. For Cinch to select a product and then fail to do proper assessment of the product and then refuse to take responsibility for their mistakes and force their customers to cover these costs out of pocket – absurd. I STRONGLY recommend against Cinch and ended my warranty with them as soon as possible.

We've been protected with Cinch for six years, and submitting a claim is good because it's on the internet, and it's easy to do, more quite internet savvy. But as far as working with some of the people within Cinch, the guy who did the air conditioner was really good or the heat system, but I've had somebody out here to do my refrigerator right now, and not so good. I've been without a refrigerator for about a week and a half now. They came out and they said it's a two-person job, and they had to send somebody out because it was a compressor. Then they came back out and just put Freon in it today, and it's not cooling. They said wait 24 hours, but these things cool in an hour if there's nothing in them.

I've had Cinch Home Services since December 2018, when I bought the house. At the time, it seemed to be the best deal. For the most part, my experience has been good. I like that I can get service 24 hours a day. Cinch has a wide variety of different vendors that they use to troubleshoot and deal with my issues. The contractors have all been good. I haven't had any major issues with them. I had a claim with an electrical issue. Cinch sent somebody out. Sometimes, it takes a little longer to get folks in, depending on how much they have. But they came out and they were very courteous. They took care of what was needed to be taken care of, and I was very appreciative.

On Sunday, I noticed my Tankless waterheater had a leaking a tiny bit. Over a day and only had small amount of water collected. Cinch sent out a contractor who left me with no hot water. Previously to servicer coming out I had hot water. I was given misinformation several times by their customer service. I was told since the company who broke my water heater had to be the ones to replace my water heater. This was very unacceptable to me under the circumstances and the technician thinking it’s OK to leave me in this situation. I called in Monday and was told if I did not want that company to come out that I would be credit and I could use whatever company I picked after assured that replacement was approved . Then after receiving an a text message that the part had been ordered for tankless waterheater, which made no sense since had Approved replacement. I found out on that phone call the amount allowed was $1400 which barely covers the cost of the unit with no labor. After calling in to Customer Service 7 times, the case manager called me back and offered me to replace with comparable model and did not have to the use the first service provider. That was the original solution I wanted to begin with on Monday but since that was not an option for me, I went ahead and scheduled with a reputable company. No one at Cinch will call me back today. I did email the CEO Cinch Home Warranty Sheena Ali and of course no response from her either. I will keep looking for courses of action that I can take to resolve this problem. I’ve also attached pictures of the small leak.

Cinch Home Services used to be great, but with all of the changes and just them going up in price on everything and how things are done now, we hate it. We're considering switching over to somebody else because Cinch was one of the places that never nickel-and-dimed us, and all of a sudden, all of these changes were made. We've been with Cinch for years. We’ve been loyal to them. We get nickel-and-dimed for everything now. We're looking for somebody that's not going to do that. If somebody comes along and their package is better and it’s more of what we're looking for, we’re leaving Cinch.

My husband had Cinch before he passed in 2018. I keep it because I’m elderly and cannot afford not to have a warranty. They cover my appliances, and when I call to file a claim, it's not that difficult. The most recent claim was for my HVAC. It seemed like the same thing was happening with the banging last year, but I didn’t need a replacement. It was just the ice. The repairman checked it and said he didn’t find any issues at all. However, you get different people each time you call Cinch and they give you different answers to your questions. But I’ve not had any really serious problem. They have their own ways of accommodating.

I've had Cinch for the whole time I've owned my house. Reaching out to them to set up a service request has been okay. I do it online. Sears comes out and does the service. They've been here from my washer, my dryer, and my thermos. My experience has been good.

When I submit a claim, I just call Cinch's telephone number, pay them 100 bucks, and somebody comes out. The claim process doesn't take very long either. The tech who showed up for my claim was good. But by the time he got there, everything was pretty go-go. It kind of went down itself away. He checked things out and said we’re okay.

I've had Cinch forever and for the majority, their customer service is good. The only issue I have is getting through to member services or getting through to somebody, ‘cause I don't like talking to robots, for one thing. I always like talking to a real, live person, ‘cause I always make my payments that way. Other than that, my only small complaint is the wait time of getting ahold of somebody. Everything else has been fine. I don't normally have to file any claims, but I did recently, and all that was fine. Everything worked out good. I deal with the people that I've always dealt with, and they are already hooked up with Cinch. So, I'm very pleased with that.

When I bought the house, the previous homeowners provided a Cinch warranty, and I just renewed it after the first year. My experience has been good. Submitting a claim is straightforward. I just called, and they got me in contact with who I needed to talk to and followed up. So, that was good. The contractors have been great. Overall, Cinch is easy to deal with. What could be improved is for us to know ahead of time the caps for everything that's covered.

What a complete run-around. Freezer wasn't working correctly, Technician came out stated a part was bad and couldn't be replaced. Sears/Cinch would have to give me a new fridge. He closed out the ticket, saying he replaced a part, which is not the case. Should have said a part needs to be replaced and that part cannot be sourced. Because the call center is in another country, there's a communication problem. Anyways, I called in to find out why the ticket was closed. They said they would need to reopen it and send another person to my house. I have wasted 3 days waiting for technicians or on the phone with Cinch. Cinch customer service promised a supervisor call at 930am, I even got an email appointment reminder. At 1030am I called in and asked what's up, I then get promised the supervisor will call me within a matter of minutes....no call. After hours of waiting, I call back and finally get a supervisor.....completely helpless. Once the replace this refridgerator, I will be shopping around for a new home warranty. You get this for peace of mind....what I got was frustration and insanely bad customer service.

It has been 12 days since I placed a claim for a water heater. It took several calls and close to a week to get a service company to come to my home. After they sent in a request for a replacement, it still has not been done. They initially supplied the service company with the incorrect replacement unit from Fergeson Plumbing supply and after the service company returned it to get a correct one, they are still waiting on Cincy to locate one. After calls to customer service, they cannot communicate within their own company to determine when a replacement will be provided and scheduled to be installed. Customer service is only equipped to provide a standard reply like "your return appointment has not yet been scheduled."

Cinch paid to replace my oven. However, it took three weeks before I finally got the check. It got off to a horrendous start but once I was finally hooked to Amber, things started smoothing out and going correctly. Up to that point, I was about to lose my mind because their customer service was horrible. The range was 31 years old and the initial guy that came out couldn't get parts for it. Cinch then sent another repairman from another repair place and when he got out here, he didn't know what he was getting into. Once I raised a bunch of heck, then things moved towards Amber, and Amber started getting things straightened out.

We were having trouble with the oven and it was very simple placing a claim. I did it online and the very next day, we had the repairman. They were able to fix the issue within the same visit. I would recommend Cinch highly.

Cinch Home has been great and I’ve had them for almost two years now. I heard of them through the realtor when I purchased the house I have now. It was the same company that the previous owners were using for their home warranty and it was part of the closing cost that the previous owners had agreed to supply me with a year of home warranty. I submit my claims through the Cinch Home website and it is stellar. The process of submitting a service request is quite simple. I did my last claim through my phone and their online app was very user-friendly. Then they sent an email and a text message letting me know the name of the contractor who would come, and the day and time they would come. The contractor who came was good and I've had no issues so far. The same problem happened twice now with the washing machine. But it’s been resolved.

Cinch's home warranty was offered as a part of my real estate deal, and I've lived in this house for about six weeks. It was easy to submit a claim by phone and they did everything they said they were going to do. Everything was fine. I'd tell people to get the home warranty when they can.

We bought a home, and the Realtor gave us, as a gift, a year's coverage through HMS. They changed to Cinch Home Services and we've had the home warranty for three years. I do claims over the phone, which has been easier than it used to be. It usually takes one or two days for someone to come out and we've had some good contractors. The last few times we've called someone out, we've been very pleased.

My real estate agent recommended Cinch. She said that they were the best out of the ones that she's worked with. When I submitted a claim, the experience was fairly easy. Cinch didn't have the provider that I wanted to use, but they were able to help me find a provider that I was happy with. I wish they had more providers, but I was eventually able to find one to be able to do the work that had good reviews and that I trusted. They were able to get everything done quickly.

The guy I bought the house from had Cinch and I just carried it forward. I set up a request by phone when I needed one, and they sent an email. It was quick. My experience was very good but the deductible is a little bit too high and should be about half of what it is.

I have been with Cinch since I purchased the home and I don’t remember signing up as being difficult. The customer service is great but it takes a while to get to someone. Over the years, there may have been one or two situations where the first technician didn’t complete the job and it had to be reassigned to someone else. But overall, they’ve been professional and good. 95% of the time, they get here within a day or two of being assigned. I had to call the representative a couple of times, but mostly, they call me to figure out the time.

Cinch came with the house when I bought it eight years ago. I've used the service and I love the quick turnaround. However this latest claim, it was for the heat and I thought it would be more urgent. The heat went out right after the snow storm. So, my house dropped to 30 degrees, and I had to wait two days in the cold for somebody to come. I wish they had gotten here sooner. This was the first time I've really had to wait, and it really impacted me. When the service guy came out, he replaced something and everything has been working like it's supposed to.

To submit a claim with Cinch, you go online, log into your account, and you specify what you need to have them come look at. You need to pay your deductible, and then they will set up an appointment. They will contact whoever they are contracted with, and that company will then contact you to have an appointment time to come out and look at whatever things you need fixed.

I have been covered with Cinch Home Services for about three years after choosing them based on my trust in the Realtor, having heard about them by word-of-mouth. I like the website, and Cinch is affordable and has good coverage.

This is the first time I used Cinch Home Services and it wasn't hard. I had additionally called in, but everything else was through the web portal which was good. I couldn't get in contact with the initial service provider. I had an extra day of delay. For the actual day of service, the tech came a bit later than expected. But they had a previous call take a lot longer than expected. I understand that happens. Other than the plumber being delayed, there were no real issues. They were properly professional and understanding of the issue. They went above and beyond the duty of resolving the problem that day.

I'm a property manager. I have about 20 properties, and I'm a real estate agent as well, and for 10-15 years, I've had Cinch. I recommended their warranty for new buyers that were buying a house. Then when I started property management, there were some of my clients that are recommended to Cinch. The properties were older or the utility appliances were older, and I would recommend that they buy the warranty to control their repair costs.

My house came with an automatic two-year warranty and I’ve owned my house for quite a while, so I’ve been with Cinch for a long time. I've had good luck with them and they’re responsive too. Just recently, my furnace would light up and then go out. I didn't realize it until the middle of the night, but the following day, a tech showed up and fixed the problem. You can do your service request by phone or online but it's easier to do it online. It works better and I prefer to use the web page because I can put more information in there. You write what your issue is, and a lot of times, Cinch will call you back and look for more information, like a model number, in case you didn’t provide it. It helped me because they've worked on it before and they could see from the previous calls what it was from their technicians.