Cinch Home Services Reviews
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About Cinch Home Services
Cinch Home Services is a home warranty company with over 45 years in business. It sells three plans with three different service fee options for flexible coverage and pricing. Cinch offers a 180-day workmanship guarantee and coverage for rust and corrosion damage, two perks that set it apart from other home warranty companies. Overall, Cinch can provide cost-effective solutions for appliance and home system repairs, but there have been some instances of dissatisfaction with the service provided.
- Easy to file claims
- Coverage for unknown preexisting conditions
- 180-day workmanship guarantee
- Available in most states
- Potentially long wait times for repairs or replacements
- Some claims denied
- Occasional communication issues
- Deductibles can increase over time
Cinch Home Services Reviews
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Reviewed June 3, 2026
I've had Cinch for two years, since I bought the property. Their claims process is good. It's an easy process. The technicians are really good as well. I'd recommend Cinch.
Jennifer, Thank you for being a valued member of Cinch Home Services! We're delighted to hear that you've found our claims process straightforward and that our technicians have consistently met your expectations. We appreciate your recommendation and look forward to continuing to serve your home protection needs. Sincerely, Brooklyn
Reviewed June 3, 2026
The previous owners had bought the home warranty with Cinch when we bought the house and we just have to pay for the deductible. $100 is decent. I usually submit a claim online and it is easy. We get a text saying a company is scheduled to come out on this day, and then it gives me the company name. Usually, it says that someone will be in contact me, and a day or two later, I'll get a text from that company. Anytime I have a question, Cinch is very quick to answer.
The guy who came out to do our water said it wasn’t leaking. But when my husband came home, it was still leaking. The guy was supposed to come out but he never did. We waited two more weeks and he came back out and said it wasn't leaking. It's not dripping as badly as it used to. It's still wet, but not terrible. Cinch is not that expensive. Our dryer went out quickly after we moved in and instead of having to buy a new one, someone came and fixed it for $100. So, Cinch costs a big chunk of money in the beginning, but it can save you a lot of money down the road.
Madison, Thank you for sharing your experience with us. We’re pleased to hear that filing claims online was generally easy and that you've benefited from our services, like getting your dryer fixed. We're sorry to hear about the recurring issue with the water leak and your service experience there. We're committed to resolving issues promptly and encouraging reliable service from our partners. Please feel free to reach out if you need additional assistance, and we appreciate your feedback and patience. Sincerely, Brooklyn
Reviewed June 2, 2026
I've had mixed experiences with Cinch. One call was quick, easy, and the repair was made. In another call, they sent somebody out who couldn't fix the issue and I've had no action on it since then. So, I found the original installer of what I was trying to fix and he came and fixed it for free. Overall, all these types of things are the same. You got to jump through a bunch of hoops to get something resolved, but I get it. Everybody's got to protect the dollar. Calling in and getting a response from Cinch is pretty good.
Dennis, Thank you for sharing your thoughts on your experiences with Cinch. We're glad to hear that the call leading to a speedy repair was satisfactory, though sorry about the issue that was unresolved initially. Your efforts to resolve it independently show your initiative, and we apologize for any inconvenience caused. When it comes to communicating efficiently and protecting everyone's interests, we’re continuously working to make the experience as pleasant as possible. Your feedback is vital, and we're always here to support and improve your service. Sincerely, Brooklyn
Reviewed June 1, 2026
Updated on 06/08/2026: I sent a message on June 1 requesting assistance and an update on my claim, and to date nothing has been resolved. I submitted my air conditioning claim on May 24, and I have now been without air conditioning for more than two weeks with no resolution, no clear timeline, and no meaningful assistance from Cinch.
The lack of urgency and communication has been extremely concerning. I am currently pregnant, and I also have a young child with respiratory issues. Despite the health and safety concerns associated with being without air conditioning for an extended period, Cinch has failed to provide a timely solution or demonstrate any concern for the impact this situation is having on my family.
A representative, Linette, was assigned to my claim, but she has not been helpful in moving the claim toward resolution. My phone calls have gone unanswered, updates have been limited and repetitive, and my requests for management contact information or escalation to someone with decision-making authority have not been addressed. I continue to receive requests for patience rather than concrete actions to resolve the claim.
At this point, I feel that Cinch has failed to meet its obligations under the warranty contract and has not handled my claim in a reasonable or timely manner. I am seeking immediate action to resolve my claim and accountability for the prolonged delays and poor communication that have left my family without a functioning air conditioning system for weeks.
Updated on 06/05/2026: They responded days ago saying they would do something about my complaint that has been going for 2 weeks now without air and nothing has still gotten resolved and I was notified tonight that they can’t find the parts and are evaluating what they are going to do next! After 2 weeks you would think it would be whatever it is that needs to get a customer their air fixed but no they don’t care at all about their customers.
Original Review: Worst warranty company i would not recommend to anyone. It has been a week without air and they continue to promise and lie about all processes. I have spent more money to this company than it would have been buying a new unit and they can careless about their customers or their well being.
Jessica, We’re truly sorry to hear about your experience and understand how frustrating it is to be without air conditioning, especially after the delays and concerns you’ve described. This is not the level of service we strive to provide, and we recognize the impact this situation has had on you.
We are assigning a resolution specialist to review your claim in detail and ensure it is being handled appropriately. Our goal is to work toward a resolution as quickly as possible and provide you with the support you need.
Thank you for bringing this to our attention. Sincerely, Brooklyn
Reviewed June 1, 2026
Submitting a claim to Cinch online is hard to do. Sometimes, it's difficult to find out information about the equipment you have and they want a serial number and those kind of information. When you pull it up, it asks you what kind of air conditioning system you have. And if you don't know, it's hard to choose the right one. It wants serial numbers and you got to go out to the unit and try to find it. So, the process of opening a ticket is very convoluted. It'd be easier to talk to somebody on the phone for stuff like that. Once I get the claim in, it's very fairly simple.
I've had technicians out here four times and they've all been great. So, the technicians that they've been sending have been easy to work with and they do a great job. Some have gone above and beyond. One guy was here until 9:00 at night. I couldn't believe it. I'm very happy with the technicians they were using. As far as the quality of the work that's performed, it's band-aiding for the most part, but it works. It gets you going. The latest time someone came out, it was a lot quicker than the time before it. I called and it took two weeks for them to get out, too. That was a pain in the butt. It was a heating issue. Luckily, I have two furnaces, but the other one was doing double duty trying to keep up.
Thank you for your thorough feedback, Troy. We understand the online claim process could be easier and want to let you know that we do have 24-hour customer service by phone if you'd prefer to place your claim by phone. The specific phone number for your plan is listed on the terms and conditions of your agreement. We’re glad to hear you’ve had excellent experiences with our technicians, and their dedication is something we're proud of. We apologize for the occasional delays in scheduling; we're working to improve this. Your feedback is invaluable as we refine our services. Thank you for trusting Cinch with your home needs. ✅
Reviewed June 1, 2026
The Realtor gave me the warranty from Cinch when I bought my home in February. But with the value that it is, I'll probably pay for it again and keep it once it runs out for the year. I called to place a claim and it was very simple. The reps were very good and I was very satisfied with the tech’s quality of work. Overall, I love Cinch.
Chris, We're delighted to hear about your positive experience with Cinch Home Services! It's fantastic to know that submitting a claim was simple, and our team provided excellent service. We appreciate you sharing your feedback and look forward to continuing to provide the best home warranty service possible. Thank you for choosing to spend another year with Cinch! Sincerely, Brooklyn
Reviewed May 31, 2026
To submit claims with Cinch, I go online and click the buttons. I have general knowledge where to find the information that they're asking for, whether it be part numbers or stock numbers, and it works fairly decent for me. My wife is having an issue with it, but I wouldn't because of my experience dealing with the piece of equipment that we ended up getting fixed. So, it was fairly easy.
I have never had any issues with the technicians that come out for repairs at all. Every last one that has come out has been very helpful and at they were explaining things. Everyone always does a great job. Once they come in, take care of business, and walk out that door. I am very happy with the services that have been provided.
Jauan, Thank you for choosing Cinch Home Services and sharing your experience. We're thrilled to hear that our claims process has been straightforward for you, and the technicians have consistently met your expectations. It's wonderful that they've been helpful and informative. We apologize for any difficulties your wife faced and encourage her to reach out for any additional support she might need. Thank you for your feedback, and we look forward to continuing to support your home warranty needs. Sincerely, Brooklyn
Reviewed May 30, 2026
I just purchased the warranty with Cinch in January, but I’ve submitted a claim. I did it over the phone and the rep who helped me was good. The techs were very good and knowledgeable, and they explained everything.
Linetta, Thank you for sharing your positive experience after purchasing a warranty with Cinch. We're delighted to hear that both our representative and the techs provided knowledgeable and effective service while addressing your claim. We appreciate your decision to trust us for your home protection needs, and we're committed to ensuring continued high-quality service. If there's anything else we can assist you with, please feel free to contact us. Sincerely, Brooklyn
Reviewed May 30, 2026
When we purchased our home, Cinch was the existing home warranty that we inherited. We've been using them for six years now and submitting a claim has been very easy. Most of the time, I do it online. My wife has also submitted one where she's done it over the phone. The contractors are able to come out within a week. They've been very helpful, kind and courteous while they are in our home. Cinch has made everything relatively painless for us. Their price is fair too.
Robert, Thank you for sharing your positive experience with Cinch Home Services. We're pleased to hear that both submitting claims and scheduling service have been seamless for you. We're glad our contractors are friendly and prompt, helping to make the whole process stress-free. We appreciate your loyalty and are committed to continuing to provide you with reliable service and fair pricing. Thank you for trusting Cinch with your home's protection needs! Sincerely, Brooklyn
Reviewed May 29, 2026
I have had this service for a while and am so disappointed in their customer service. I have been waiting almost 3 months for my dishwasher to be repaired for a broken part. They use AI to call you. They have scheduled and rescheduled my tech appointment 6 times already. I plan to cancel this; believe me, it's not worth the monthly bill. Can't believe this is in one of the top home warranties listed; not on my list. So beware!
Tina, We’re sorry to hear about your experience and understand how frustrating delays and repeated rescheduling can be—especially over this length of time. This is not the level of service we aim to provide. Your feedback regarding communication and appointment handling is taken seriously, and we’d like to review what’s caused these delays and help move things forward. We've located your account, and a member of our team will follow up with you directly to further address your concerns. Sincerely, Angela
Reviewed May 29, 2026
I've been with Cinch even when it was HMS. I've been with the home warranty company for at least 12 years. Our very first warranty expense was with our first home purchase back in 1999 and it was part of our home purchase. We had a good experience then. After that, we built a brand-new home and we didn't really take the home warranty out on that just because we didn't feel like it made sense because everything was brand-new. When we purchased an older home in 2014 was when we decided to revisit the home warranty because we had a positive experience with the home warranty previously and because it makes sense financially. It's easier for us to pay a smaller monthly payment versus having to come up with thousands of dollars for the potential.
Our experience with Cinch so far has all been positive. They're easy to communicate with, it's easy to file claims, and they have positive contractors. I've called in to submit claims. Now, the call-in process is a little bit more lengthy and cumbersome. The last couple of claims, I've submitted them online and that's a lot quicker and easier. They normally text you or email you with the contractor's name and say that they'll be contacting you within a certain time period, and then they provide the phone number to call if they don't reach out.
The most recent repair issue we had was on a garbage disposal. They replaced it same day. The contractor came with the item. He said that he keeps certain things on his supply truck. I guess the garbage disposal was one of those. Overall, having Cinch is worth the monthly payment to make sure that we're protected to avoid large expenses.
Jennifer, Thank you for your many years of trust and for continuing to choose Cinch. It means a lot to know the coverage has provided lasting value and peace of mind over time. We’re glad your recent service experience delivered when it mattered—we truly appreciate your continued support. Sincerely, Angela
Reviewed May 29, 2026
Hi, in the past I had Choice and American Best. They were great. With Cinch im in the 12th day of waiting for service to my diswasher. They have schedule 3 appts with 2 different providers and they been "no shows". No follow ups or anything. I will not recommend this company at all. I called and email. No follow ups from them to me.
Hi Elga,
We’re very sorry to hear about your experience, especially the delays and missed appointments. We understand how frustrating it must be to go without service for this long and not receive timely follow-up.
We’ve located your dishwasher claim and recognize that it needs immediate attention. A resolution specialist will be reaching out to you directly to discuss your concerns and work toward getting your repair back on track as quickly as possible.
Thank you for bringing this to our attention, we appreciate the opportunity to address this for you.
Sincerely, Brooklyn
Reviewed May 29, 2026
I enjoy being with Cinch. Someone came out to fix my refrigerator. They could not fix it, so I had to get another refrigerator. Cinch helped with the replacement. I appreciate them doing that. If they couldn't fix it, they gave me the money to purchase another one.
Sarah, Thank you for sharing your positive experience with us. We're delighted that Cinch helped facilitate the replacement of your refrigerator efficiently. We strive to support our customers through a seamless process, ensuring satisfaction when something can't be repaired. We appreciate your trust in our services and look forward to continued service excellence! Sincerely, Brooklyn
Reviewed May 28, 2026
To submit a claim, it's difficult because you get sent to a call center in a foreign land. But once you're assigned to whomever, you'll have a case manager who seems to be stateside and that's pretty good. So submitting a claim is a little dicey. It's almost easier to just do it online and wait for your case manager to phone you.
I had a claim recently for a toilet and the tech was good. He came in, totally knew what was going on, and fixed things pretty quickly. I've worked with him before. The person that I'm currently working with seems pretty okay. He's polite. There's also a little bit of a language barrier with him. That shouldn't matter. But sometimes when you're talking about complicated things, things could get lost in the translation. I'm on week three of not having a washing machine. I don't understand the huge cost of the deductibles, and then there are all kinds of sneaky things. I understand that Cinch has to diagnose and order because washing machines are so computerized and things. So I'm not totally unreasonable.
For years, we had a wonderful experience with a heating and plumbing company. They unfortunately went out of business during the pandemic. We knew them by first name because we were always having to call. Last year, we had something with our AC and the guy said that they didn't cover it and just left. So overall, the contractors are fine. Some just appear to be more competent or more customer service-friendly than others. But I know that I'm dealing with the warranty after 22 years. I know that it's not going to be smooth from start to finish.
Reviewed May 28, 2026
My experience submitting a claim with Cinch has not been very good. They want a deposit of $150, whereas other companies only charge 100. I've had experiences where the people that they sent out couldn't do anything, and I paid the $150 to have them send out, and then still had to call a company on my own and pay for it, that could do the job. I had to fight to get the 150 bucks back. No matter who I call, it all goes to Indonesia somewhere. And if I call the home office, all the numbers that I have for the home office also go to the same overseas answering service. And they won't even talk to you until you pay. Even if you try to discuss it, they’ll say, “I can't do anything until you give me 150 bucks.” With all the crap that's going on, I'm close to changing to somebody who has representatives in the United States, so that I can contact somebody and discuss it with them.
I just filed a claim for an air conditioner, and they said, “We can't find anybody to send out, so you'll have to call somebody in. Here's all the paperwork you got to fill out, and we're going to do it.” I understand it's their business. They want to make sure that it's legitimate. I got up at 6 o'clock this morning ‘cause the air conditioner guy came over to look at it to see what he has to do to fix the rest of it, and can't come back until tomorrow or Monday to do it. But they want a complete estimate of everything that needs to be done, and the cost. And what all the service people said was, “They don't want to pay what it's worth. They don't want to pay what we should get paid.” They didn't like it.
I called customer service ‘cause we had a kitchen drain that was plugged. It means we can't run the dishwasher, we can't wash the dishes, and it took a week to get it done. But that was the one that they sent somebody from Lansing to fix it, and I'm in the Grand Rapids, Michigan area.
When the drain was plugged for a week, and I called them, it should have been covered. They gave me 950 bucks back after a month. But that was because I was pissed off and said, “I'm getting that money back one way or the other.” So, I just kept calling the corporate office and left messages on the customer service phone. They finally gave me the money back, but I still paid 450 bucks to have the drain fixed, ‘cause my wife had to go to a laundry room to wash dishes. I'm sick of their customer service. I'm sick of them not being able to get back to you. They just have to have better customer service.
Steven, We’re sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. We understand how frustrating it can be to encounter delays, have difficulty reaching support, and feel like your concerns aren’t being addressed promptly. That’s not the experience we want for our customers.
We’d also like to clarify that the service fee is a standard part of initiating a claim, and in situations where a contractor is unavailable in the area, customers may be provided the option to use their own provider with prior approval so the repair can move forward. That said, we recognize your concerns regarding communication, scheduling, and the overall claims process, and we take that feedback seriously.
We’d like to review your experience more closely and address any outstanding concerns. We have located your account, and a member of our team will reach out directly so we can work toward a better resolution.
Sincerely,Angela
Reviewed May 27, 2026
Do not waste your money. Only interested in helping if you try to cancel your contract. Unresponsive and do not care about service. Had them for 5 years, and it was a hassle every time. I finally wised up and canceled the renewal. Don't get suckered in on the con.
Hi Cliff,
We’re truly sorry to hear this has been your experience and appreciate you taking the time to share your feedback. We especially want to thank you for being with us for the past six years, we don’t take that loyalty lightly, and it’s disappointing to hear we’ve fallen short of your expectations.
We’ve located your account and see that you currently have an active air conditioning claim that needs attention. Our team is actively reviewing the details, and a resolution specialist will be reaching out to you directly to address your concerns and help move your claim forward as quickly as possible.
We understand how frustrating this situation has been and genuinely appreciate the opportunity to step in and work toward a better experience for you.
Sincerely, Brooklyn
Reviewed May 27, 2026
Cinch Home Services was called something else and it changed to Cinch. They had the best value for the money at the time. I started out at 49.99. Now it's $30 more yearly. I submitted a claim online and it was simple. Somebody called me within 24 hours. He was nice and knowledgeable. Everything was good. The tech fixed some things I didn't even know were going on. Duct work had fallen off the air handler. He fixed all of that and my AC is ice cold in the house now. I was grateful that he got me up and running and I didn't have to pay more money. I recommended Cinch for my wife's house and she's now a Cinch subscriber. My wife got it and she liked it after I told her how easy it was. She had one service that they told her they would fix something and they had her paying the whole price. That's why she moved on over to Cinch after she saw my experience.
Alfred, Thank you for sharing your experience and for trusting us with both your home and your recommendation. It’s great to hear everything came together smoothly and that the service delivered real value when it mattered. We truly appreciate your continued support! Sincerely, Angela
Reviewed May 26, 2026
Cinch has good customer service. 14 years ago, they were HMS then they changed their name. However, not all technicians have been positive. I'm dealing with some situation right now with my AC. This is the fifth visit but my AC is still not fixed. The motor was out. A guy came and diagnosed it. I know they wouldn't fix it on the first day. On the second visit, the guy came to my house, took a picture, and said I wasn't home. But I was home. I actually watched him drive off.
On the third visit, he came and put the motor in. However, even though the fan was working, it wasn't cooling. He didn't check. He didn't do all the proper procedures. Once he put the motor in, he should have made sure the unit was working, which came to visit number four where somebody came and was saying we didn't have any freon. I'm waiting on them now for the fifth visit to see where the leak is. I started the process in April but it's now June and I still don't have an AC unit. But I don't blame Cinch. In fact, I would recommend them. It's not their fault, it's the contractors they're doing business with.
Hi Tawana,
Thank you for your continued loyalty over the years and for taking the time to share your experience—we truly appreciate your recommendation and your patience throughout this process.
We’re very sorry to hear about the repeated service visits and the frustration this situation has caused. This is not the level of service we expect, and we understand how important it is to have your AC working, especially after multiple appointments.
We have located your air conditioning claim, and a member of our team will be reaching out to you shortly to confirm the current status and ensure everything is fully completed. Our goal is to make sure your system is operating properly and that your concerns are fully addressed.
Thank you again for bringing this to our attention, we’re here to help.
Sincerely, Brooklyn
Reviewed May 26, 2026
Cinch is a good company. The homeowner before me used them. I just continued to use their service and I've been with them for two and a half years. Recently, when we had a storm and my sump pump stopped working, they sent someone out. It was a pretty easy job. I was able to reach them. They put me in contact with the technician. It was efficient. Their representatives were considerate. I was in a panic because we had received a lot of rain and the water was starting to back up. So, they saved me before the water could damage the basement. I would definitely recommend Cinch. I haven't had any issues working with them. Communication is good. They show up on time.
Florence, Thank you for your continued trust over the past few years—we really appreciate it. We’re glad we could be there when it mattered most and help bring some peace of mind during a stressful situation. It means a lot to know you’ve had a consistent and positive experience with us. Thank you for your recommendation. Sincerely, Angela
Reviewed May 25, 2026
Worst home warranty company I've ever dealt with. I'm a real estate agent and have worked with many warranty companies over the years, and none have been as disappointing as Cinch Home Warranty. I filed a claim, paid the fee, and they never sent a technician. Instead, they told me to find and pay for my own. After submitting the first technician's report, they requested additional information. The technician returned and provided everything, yet Cinch still asked for even more-forcing me to hire and pay for a second technician. After all that, they denied the claim and stopped responding entirely. I do not recommen V; company to anyone.
Reviewed May 25, 2026
The claims process with Cinch is fairly easy. The reps as well as the technicians they send out have been good. Recently, we had to deal with an issue with our microwave. Nothing was wrong with the microwave, it was just something we didn't know about it. The technician told us about it and was very informative.
Anthony, Thank you for your feedback—we’re glad your experience was positive and informative. We appreciate you choosing Cinch! Sincerely, Angela
Reviewed May 25, 2026
Once our home warranty that came with the mortgage was over, we went to Cinch. Filing a claim with them is easy. You just do it online. The technicians have been pretty good. However, I had some problems with them at one time. Our dryer was not working and it could not be fixed. They gave us a hard time about that until they finally offered to give us a small portion. Once I complained on Better Business Bureau and Consumer Affairs, they went ahead and gave us the price that they should have given us to replace our dryer. That took several weeks to get resolved.
There was one other problem, and when I was trying to resolve that, I went through speaking to many different people and, all of a sudden, the line would go dead. I would call them back and I'd apologize because I didn't want them to think I was hanging up on them, but it kept happening enough I got a little bit suspicious. I saw in other reviews where they were doing the same thing to them as well. But lately, it's been fine. The people are always pretty nice, except for that one instance. There were so many of them at that one time that were not good.
Marie, Thank you for taking the time to share your experience and for giving Cinch a try after your initial warranty ended. We’re glad to hear that the claims process has been easy to use and that you’ve had positive experiences with many of our technicians.
That said, we’re truly sorry for the frustrations you encountered, particularly with your dryer claim and the time it took to reach a resolution. We understand how delays and having to escalate concerns can be upsetting, and that’s not the experience we aim to provide. We’re also concerned to hear about the difficulty you had reaching support and the repeated call disruptions, this is certainly not intentional and not reflective of the level of service we strive for.
We appreciate your honesty in recognizing improvements more recently, and we’re committed to continuing to provide more consistent, reliable support moving forward. Your feedback is incredibly valuable and helps us identify where we need to do better.
Thank you again for sharing your experience.
Sincerely, Brooklyn
Reviewed May 24, 2026
If I could leave negative stars, it would still be too high. We had them for over 9 years with no major claims. As soon as the AC broke, they took two weeks to even send someone. When we fixed it ourselves, they refused to cover it. Their customer service was the absolute worst. It’s not bad enough that they farm their calls out to Bangladesh, but they are the absolute rudest people I’ve ever dealt with. When I finally had enough and tried to cancel my subscription, their customer service people hung up on me several times instead of canceling my service. NEVER DEAL WITH THIS COMPANY.
Reviewed May 24, 2026
The most recent repair situation was for a garbage disposal was not working. It was making noise when you turned on, but it was not performing properly. I just go to Cinch Home Services' website and submit claims that way. It's very easy. I usually get a message from a generic number that will tell me that the heating company said, "XYZ will be in touch with you to schedule an appointment." That XYZ calls me to schedule the appointment. It wasn't good for two or three years prior with the contractors. Cinch would send a contractor out and it was the same one. The contractor looked at the job and didn't know exactly what he was doing or what to do. But it has gotten better this year.
It used to be $100 with the deductible for each call, and it was 125. Now, it's 150. It keeps rising. I am happy that it has the last two years remained 150 for service calls for someone to come out. I understand with cost of living. I am pleased at this time with Cinch and the service that I received from them. It has been reliable as far as issues that I've needed resolved around the home when it comes to repairs of appliances and overall upkeep of the house.
Frank, Thank you for sharing your experience and for recognizing the improvements you’ve seen over time. We know consistency matters, and it’s great to hear your recent service has met expectations. We appreciate your continued trust and are glad we’ve been able to support your home repair needs. Sincerely, Angela
Reviewed May 24, 2026
If a home warranty is not offered, inquire about it because it'll help you when that time comes. I've had Cinch Home since 1999 when they were still called HMS Home Warranty, and my experiences with them have always gone very well and smooth. They have met my expectations and more and I haven't had a problem in all the claims I've made. In the beginning, I was using the phone to submit my claims. But in the last five to eight years, I've been doing it online. The techs who have come out were very professional and the last one explained to me exactly what the issue was. Then he gave me a time estimate on the part order and kept me informed during that waiting period. I liked his whole demeanor and how he explained the preventive measure going forth.
Eric, Thank you so much for your incredible loyalty and for sharing your experience with us!
We’re honored to have earned your trust since 1999, and it’s wonderful to hear that your experiences, from your early days with HMS to now with Cinch, have been consistently smooth and dependable. It’s especially great to know that both our claims process and online tools have made things more convenient for you over the years.
We’re also glad to hear your recent technician provided clear communication, kept you informed, and shared helpful preventative guidance. That level of professionalism and transparency is exactly what we strive for.
We truly appreciate your continued support and look forward to being here for you whenever you need us! Sincerely, Brooklyn
Reviewed May 24, 2026
Submitting a claim to Cinch is slow as hell and frustrating, but they get it done. I usually let the technicians in and point them at the thing with issue, and they fix it. Sometimes, they show up and then they need to order a part, and then come back. They explain the issue and the solution well. I understand what they're doing. It's just the timeline. It shouldn't take three weeks to fix a dishwasher. I live in an area where there's a lot of people, but Cinch can never find a technician to do things. So, that's the biggest issue I have with them. This is a whole city, there are thousands and thousands homes, and yet they can't find somebody quickly to repair things.
We apologize for the delays and inconvenience you've faced with our claim process. While it's good to hear that once engaged, the technicians resolved your issues well, the timeliness of these services is crucial, and we're concerned about your feedback regarding finding technicians and the long repair times. I'll ensure this feedback is reviewed by our team actively looking to improve our timelines and neighborhood responsiveness. Thank you for making sure we deliver the truly efficient service you expect.
Reviewed May 23, 2026
I call Cinch Home and make appointments to get something fixed or looked over. I do it with their automated system, but once in a while, if I have other questions, I push the button to talk to a representative. Sometimes the contractors don't have the right parts, so they have to order the parts and come back a few days later. But that's just an inconvenience you got to deal with because they don't have any idea what's broken. Overall, it's a good service and I never had a problem with them.
William, Thank you for sharing your experience with Cinch Home Services. We're pleased to hear that setting up appointments through our automated system has been convenient for you. We understand the occasional challenges of part availability and appreciate your patience when follow-up visits are needed. It's wonderful to know that, overall, you find our service reliable. We are committed to continually improving our service and look forward to assisting you with any future home needs. - Brooklyn
Reviewed May 23, 2026
I had a good experience when I talked to a customer service person about renewing with Cinch. It's been more than five years since I started the warranty and I've only had to use it one time. It was cool. I set up the service on the app for an AC issue and the tech fixed it. The deductible was $200. It wasn’t too bad because it could’ve been a worse issue.
Lawrence, We really appreciate you sticking with us and taking a moment to share this. It means a lot to know things worked out when it mattered most. Thanks for being part of Cinch—we’re glad to have you with us! Sincerely, Angela
Reviewed May 23, 2026
Cinch was recommended when I purchased the property and it’s been four and a half years since I got the home warranty. The claims process is easy and the reps do a good job. The techs are professional.
Candice, We're thrilled to hear you were recommended to Cinch and have found the service satisfactory over the past four and a half years. It's wonderful that you’ve had positive experiences with our easy claims process and professional technicians. Your trust means a lot to us, and we’re grateful for your kind feedback. Thank you for choosing Cinch for your home warranty needs! Sincerely, Brooklyn
Reviewed May 22, 2026
I've been with Cinch for almost 15 years. It used to be really good, and it's been going downhill consecutively every year. My bill's been going up higher and higher as well. When I signed almost 14 years ago, they were supposed to be $45 a month permanently, and it's $80 a month now. They sold the company and it changed hands. I said, “Look, whenever I signed the contract almost 14 years ago, it was $40. You are not able to change said contract without me signing a new contract. The guy started laughing, and he said, “Yeah, we've been changing your contract every month for the last 10 years. It's not just you, it's everybody that we have under us. We've just raised the price on everybody.” So, they've been changing the contract without legally changing it.
I was supposed to get a phone call from a manager, Emmanuel, and that was a year and a half ago. I'm still waiting for them to come fix my water heater on the exact same phone call a year and a half ago. I've called since then, and they had someone come redo my washing machine. That got taken care of really quickly, and the guys that they brought in were awesome. They had one come out, looked at everything, ordered the parts, and another guy came in a few days later and put everything in for me. I've dealt with that company several times through the years.
Cinch has been a pain for me, but I have family members that have worked with other companies through the years, and so far, I'm the only person that has gotten stuff taken care of. So, I still recommend Cinch to people, but at the same time I've had to force their hand to get things fixed. They've come in and said, “No, we're not doing it. No, we're not doing it.” It's in my contract that states I'm paying them to take care of it. If they can't find somebody to do it, I can find somebody to do it, and they're paying the bill regardless of what happens. They are required by contract to pay the bill for whatever needs to be taken care of and fixed. I know they didn't want to pay for an AC. They didn't want to pay for a washer or dishwasher or plumbing. So, everything that I've had done, they fought me on it, except for the washing machine that they just repaired. That's the only thing that they haven't fought back on.
Thank you for sharing your detailed feedback and for your loyalty over the past 15 years, we truly appreciate your long history with us. We’re very sorry to hear about the frustration you’ve experienced with pricing, service delays, and communication, as this is not the level of experience we strive to provide.
We’d also like to clarify that Cinch is the same company you originally enrolled with. While we have rebranded over the years to bring all of our offerings under one unified name, your coverage has remained with the same organization. We regret any misunderstanding this may have caused and understand how changes over time can feel unclear or frustrating.
We sincerely apologize for the concerns you raised regarding billing increases and how that was communicated, as well as the missed follow-up from a manager and the delay with your water heater. That is not the experience we want for our customers. At the same time, we’re glad to hear your recent washing machine repair was handled efficiently and that the technicians provided excellent service we appreciate you recognizing their efforts.
We understand how important it is to feel supported and confident in your coverage, and we regret that you’ve had to advocate so strongly to get certain issues addressed. That’s not the experience we want for you.
We’d truly appreciate the opportunity to take a closer look at your account and work toward a resolution. We will have a dedicated specialist contact you to address your concerns.
Thank you again for your feedback and for continuing to recommend Cinch, we’re committed to improving your experience moving forward. Sincerely, Brooklyn
Cinch Home Services Company Information
- Social media:
- Company Name:
- Cinch Home Services
- Company Type:
- Private
- Year Founded:
- 1978
- Address:
- 4700 Exchange Court, Ste. 300
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- www.cinchhomeservices.com
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