Cinch Home Services Reviews

I've been protected with Cinch Home Services for the last three years. It's good coverage. It was cheaper than the one that I had when I first bought the house. I've only submitted one claim. I called them. It was easy. Cinch did good service that one time that they sent out a contrcator. Also, the contractor was great.

I had an issue with our refrigerator and submitting the claim to Cinch was pretty easy. I just submitted it online. The only mixup was that there was a $100 co-pay and they went ahead and took the co-pay out on a credit card. But when the guy showed up to do the work, he said I owed $100 co-pay. Then he called and got it straightened out. So it was no problem. He knew what the problem was right away and fixed the refrigerator. He checked to make sure payment went through and then he left. He did the work in a timely manner and kept everything as clean as he could. He did a good job. That's the only time I used Cinch and it went real smooth.

Updated on 06/16/2026: Cinch still has not resolved our claim. I spoke with their representative Wendy to try to get a resolution and she requested we send a receipt for the purchased coil. When I tried to call her back and speak with her again about the issue, she didn’t answer my calls or return my call from the message I left. Its been a week bow going on two weeks. No call back and no follow up. We ended up having pay for a new unit out of pocket because they refused to return our calls and replace our unit. I read another review where the customer said he had replaced the coil and the unit is shorting and he still haven't heard back from them. The exact same situation happened to us and we too have a small child at home. I suggest anyone leaning towards purchasing a warranty for this company, please read the reviews and save your money and time. They will only patch things but when it’s time to replace them, they will find a loop hole and deny the claim. Also, ask them about their silent buyout policy that they aren’t straight forward about. If they send you a check to replace the part because its taking them forever to get the part, they consider this a buyout. Be aware of this company. We have been with them for over 15 yrs and been in our house for 20 yrs and when our unit failed, they denied the replacement. We have given them in the 15 yrs we have been with them enough money to cover 2 new units. Also, if you have a old AC unit and they no longer make that model, don’t allow them to replace the coil that mismatches the unit. Your unit still will not work. The unit must match the coil in order for it to work. They will be quick to want to replace the coil knowing that the whole system need to be replaced especially if its an older unit. Learn from our ordeal and other experiences. Read the reviews about all the hassle people are getting when it comes to replacing their AC units.

We bought the house in 12/25 and we’ve had Cinch since then. When I filed a claim, the techs came and did what they had to do, and fixed the problem. I will recommend Cinch to a friend.

The customer service with Cinch is great. The only thing is the one time I wanted to get my refrigerator fixed, they said it was going to take over a week. I couldn't wait for that. I had to call somebody else up to get it fixed immediately. Also, when I had my refrigerator fixed a month ago, the guy that came over here and fixed it didn't have the part. He said it was going to take a week to fix the dishwasher. I ended up going down and ordering the part at the appliance parts store down here. I got it in three days, and then he came back four days later and installed it. So, I ended up paying $30 for a part and paid $200 for the service. I actually ended up paying 25 bucks of my own money to get it done. Other than that, the guy that was here the last time was very nice, fantastic, very friendly and very polite.

The claims process with Cinch is easy. It does take a few days, but to what I've experienced, it's fine within a week. I've had a technician come out and they had to send another one out because it wasn't solved yet. We closed out the first issue because there was a product to be ordered, which took a while. Once it came in, they came and installed it but the unit conked off within a few days. So, they had to come back again.

DO NOT BUY CINCH WARRANTY / HOME SERVICES!! This is a scam company as you can see by the many, many, horrible reviews on Better Business Bureau.

The previous owners had bought the home warranty with Cinch when we bought the house and we just have to pay for the deductible. $100 is decent. I usually submit a claim online and it is easy. We get a text saying a company is scheduled to come out on this day, and then it gives me the company name. Usually, it says that someone will be in contact me, and a day or two later, I'll get a text from that company. Anytime I have a question, Cinch is very quick to answer.

I've used Cinch in different properties for three years. Filing a claim has been great. Everything's good with their claims reps. The quality of work done by their techs has been very good. Most of the technicians have had really good communication skills. They quickly assess the problem and fix it.

I've had Cinch for two years, since I bought the property. Their claims process is good. It's an easy process. The technicians are really good as well. I'd recommend Cinch.

Cinch Home Services was in the agreement to buy the house. It was recommended by the real estate agent. We've been with it for three years. We recently used it. It was seamless. Everything worked well. I had an appliance break and I submitted it on the website. It was easy. The tech showed up on time, and knocked it out. He took less than an hour.

I've had mixed experiences with Cinch. One call was quick, easy, and the repair was made. In another call, they sent somebody out who couldn't fix the issue and I've had no action on it since then. So, I found the original installer of what I was trying to fix and he came and fixed it for free. Overall, all these types of things are the same. You got to jump through a bunch of hoops to get something resolved, but I get it. Everybody's got to protect the dollar. Calling in and getting a response from Cinch is pretty good.

Updated on 06/08/2026: I sent a message on June 1 requesting assistance and an update on my claim, and to date nothing has been resolved. I submitted my air conditioning claim on May 24, and I have now been without air conditioning for more than two weeks with no resolution, no clear timeline, and no meaningful assistance from Cinch.

The Realtor gave me the warranty from Cinch when I bought my home in February. But with the value that it is, I'll probably pay for it again and keep it once it runs out for the year. I called to place a claim and it was very simple. The reps were very good and I was very satisfied with the tech’s quality of work. Overall, I love Cinch.

Cinch was recommended to me and it seemed good. I signed up with them this February and the customer service was great. I had an air conditioning guy come over to check my air conditioning unit. He filled it with freon for me and there wasn't any other issues. He cleaned it, so it should be good for a while. I've had good experiences so far.

Submitting a claim to Cinch online is hard to do. Sometimes, it's difficult to find out information about the equipment you have and they want a serial number and those kind of information. When you pull it up, it asks you what kind of air conditioning system you have. And if you don't know, it's hard to choose the right one. It wants serial numbers and you got to go out to the unit and try to find it. So, the process of opening a ticket is very convoluted. It'd be easier to talk to somebody on the phone for stuff like that. Once I get the claim in, it's very fairly simple.

I submitted a claim to Cinch over the phone and it was easy. The representatives were polite and did what they needed to do. The only issue I had was when I got the dishwasher. Once it got there, I was told the techs were not going to install it and that GE was supposed to install it. In the end, neither one installed it, and I had to get somebody else to do it. Cinch gave me back $150 toward the installation, but it cost more than that. I had a deductible of $150 and then had to pay another $100 to have it installed. The technician was good. He looked right at the refrigerator and performed different things on it to see if it would work and whether there were real problems. But there were too many things going on with the refrigerator, so Cinch decided it was going to cost more to fix it than to buy a new one. Overall, it was a good experience too. I've been with Cinch for 20-some years and people should sign up for it.

Cinch and one or two others were recommended to us, and it seemed Cinch had the best coverage for the price and deductible. We signed up with them and so far, so good. However, I had to call several times to get them to change the contact information from my wife to me, ‘cause my wife works with patients all day, and she was having to forward the communications to me. Also, there was a little bit of confusion with our call about a dishwasher. We had to get an appliance guy then a plumber. Then we were about to get an electrician, just for what I thought would be a simple dishwasher problem. But it finally got resolved and it was covered. We paid the deductible to the appliance guy and for the plumber. There were two different deductibles, but it still saved us money. After the fix, the dishwasher seems to be working really well.

To submit claims with Cinch, I go online and click the buttons. I have general knowledge where to find the information that they're asking for, whether it be part numbers or stock numbers, and it works fairly decent for me. My wife is having an issue with it, but I wouldn't because of my experience dealing with the piece of equipment that we ended up getting fixed. So, it was fairly easy.

I just purchased the warranty with Cinch in January, but I’ve submitted a claim. I did it over the phone and the rep who helped me was good. The techs were very good and knowledgeable, and they explained everything.

When we purchased our home, Cinch was the existing home warranty that we inherited. We've been using them for six years now and submitting a claim has been very easy. Most of the time, I do it online. My wife has also submitted one where she's done it over the phone. The contractors are able to come out within a week. They've been very helpful, kind and courteous while they are in our home. Cinch has made everything relatively painless for us. Their price is fair too.

I started out by calling when I file a claim and would talk to a person, but I go online now. That's very easy. I fill out the information and they get in touch with me. I get an email with the company's name and usually when they're gonna show up. I've had Cinch for over 10 years, and I haven't had any problems with any of the companies that they have recommended. Cinch covers pretty much everything. They will repair my appliances without me paying the max to get it done. I also like that I don't have to wait long for someone to get in touch with me to come out to do a repair. A home warranty is a good idea to have if you own a home. However, the additional funds that you have to pay for a contractor to come out is a little high sometimes.

I have had this service for a while and am so disappointed in their customer service. I have been waiting almost 3 months for my dishwasher to be repaired for a broken part. They use AI to call you. They have scheduled and rescheduled my tech appointment 6 times already. I plan to cancel this; believe me, it's not worth the monthly bill. Can't believe this is in one of the top home warranties listed; not on my list. So beware!

I've been with Cinch even when it was HMS. I've been with the home warranty company for at least 12 years. Our very first warranty expense was with our first home purchase back in 1999 and it was part of our home purchase. We had a good experience then. After that, we built a brand-new home and we didn't really take the home warranty out on that just because we didn't feel like it made sense because everything was brand-new. When we purchased an older home in 2014 was when we decided to revisit the home warranty because we had a positive experience with the home warranty previously and because it makes sense financially. It's easier for us to pay a smaller monthly payment versus having to come up with thousands of dollars for the potential.

Hi, in the past I had Choice and American Best. They were great. With Cinch im in the 12th day of waiting for service to my diswasher. They have schedule 3 appts with 2 different providers and they been "no shows". No follow ups or anything. I will not recommend this company at all. I called and email. No follow ups from them to me.

I've had a good experience with Cinch Home Services. It's a useful thing to have. It has satisfied our needs. I find it to be expensive. The cost now is 70 bucks a month, and you pay the deductible. We haven't had to use it much because we bought the house as a reno. But it's worth keeping. Now that Cinch updated how to submit claims, the experience is fine. I do everything on the website. The online experience makes it a bit easier, except you have to chase down serial numbers, depending on what appliance you're using. I haven't in the last few years had to interact with the claims representative much. They relay my issue directly to the provider, and I work with the provider. The last tech who came resolved the issue quickly.

I enjoy being with Cinch. Someone came out to fix my refrigerator. They could not fix it, so I had to get another refrigerator. Cinch helped with the replacement. I appreciate them doing that. If they couldn't fix it, they gave me the money to purchase another one.

I've had some problems with my air conditioner leaking underneath the unit. The first time the guy came out, he didn't see it, but he said, "I know it's not this or this." Then I called him out again, and he came out, and he said, "Oh, Cinch won't cover this. Cinch won't cover that.” But he went ahead and put the claim through. I haven't heard anything from Cinch telling me they won't cover it. There is some more water under there, so I'm keeping an eye on it right now.

My experience submitting a claim with Cinch has not been very good. They want a deposit of $150, whereas other companies only charge 100. I've had experiences where the people that they sent out couldn't do anything, and I paid the $150 to have them send out, and then still had to call a company on my own and pay for it, that could do the job. I had to fight to get the 150 bucks back. No matter who I call, it all goes to Indonesia somewhere. And if I call the home office, all the numbers that I have for the home office also go to the same overseas answering service. And they won't even talk to you until you pay. Even if you try to discuss it, they’ll say, “I can't do anything until you give me 150 bucks.” With all the crap that's going on, I'm close to changing to somebody who has representatives in the United States, so that I can contact somebody and discuss it with them.

To submit a claim, it's difficult because you get sent to a call center in a foreign land. But once you're assigned to whomever, you'll have a case manager who seems to be stateside and that's pretty good. So submitting a claim is a little dicey. It's almost easier to just do it online and wait for your case manager to phone you.

Do not waste your money. Only interested in helping if you try to cancel your contract. Unresponsive and do not care about service. Had them for 5 years, and it was a hassle every time. I finally wised up and canceled the renewal. Don't get suckered in on the con.

I had a problem with my HVAC. I made a claim to Cinch to get it fixed. It was an easy one. The website was easy to use. I did call a claim representative. Using the website, I couldn't get someone who was readily available. So, when I called in, the agent I spoke to was able to connect with someone who was readily available. She was very helpful. The technician was also good. He communicated well. Everything went well.

Cinch Home Services was called something else and it changed to Cinch. They had the best value for the money at the time. I started out at 49.99. Now it's $30 more yearly. I submitted a claim online and it was simple. Somebody called me within 24 hours. He was nice and knowledgeable. Everything was good. The tech fixed some things I didn't even know were going on. Duct work had fallen off the air handler. He fixed all of that and my AC is ice cold in the house now. I was grateful that he got me up and running and I didn't have to pay more money. I recommended Cinch for my wife's house and she's now a Cinch subscriber. My wife got it and she liked it after I told her how easy it was. She had one service that they told her they would fix something and they had her paying the whole price. That's why she moved on over to Cinch after she saw my experience.

I'm not always good with the contractor that Cinch sends. That doesn't work all the time. You have to look into who they're going to be sending you. One time, I had to get a water heater and ran into difficulties. The person that they sent me was fine, but he had me go through a whole lot of other things that I didn't need. He was trying to run up a bill which was several thousands so I just went to somebody else and got that done for nowhere near that much.

Cinch has good customer service. 14 years ago, they were HMS then they changed their name. However, not all technicians have been positive. I'm dealing with some situation right now with my AC. This is the fifth visit but my AC is still not fixed. The motor was out. A guy came and diagnosed it. I know they wouldn't fix it on the first day. On the second visit, the guy came to my house, took a picture, and said I wasn't home. But I was home. I actually watched him drive off.

Cinch is a good company. The homeowner before me used them. I just continued to use their service and I've been with them for two and a half years. Recently, when we had a storm and my sump pump stopped working, they sent someone out. It was a pretty easy job. I was able to reach them. They put me in contact with the technician. It was efficient. Their representatives were considerate. I was in a panic because we had received a lot of rain and the water was starting to back up. So, they saved me before the water could damage the basement. I would definitely recommend Cinch. I haven't had any issues working with them. Communication is good. They show up on time.

Worst home warranty company I've ever dealt with. I'm a real estate agent and have worked with many warranty companies over the years, and none have been as disappointing as Cinch Home Warranty. I filed a claim, paid the fee, and they never sent a technician. Instead, they told me to find and pay for my own. After submitting the first technician's report, they requested additional information. The technician returned and provided everything, yet Cinch still asked for even more-forcing me to hire and pay for a second technician. After all that, they denied the claim and stopped responding entirely. I do not recommen V; company to anyone.

The claims process with Cinch is fairly easy. The reps as well as the technicians they send out have been good. Recently, we had to deal with an issue with our microwave. Nothing was wrong with the microwave, it was just something we didn't know about it. The technician told us about it and was very informative.

Once our home warranty that came with the mortgage was over, we went to Cinch. Filing a claim with them is easy. You just do it online. The technicians have been pretty good. However, I had some problems with them at one time. Our dryer was not working and it could not be fixed. They gave us a hard time about that until they finally offered to give us a small portion. Once I complained on Better Business Bureau and Consumer Affairs, they went ahead and gave us the price that they should have given us to replace our dryer. That took several weeks to get resolved.

If I could leave negative stars, it would still be too high. We had them for over 9 years with no major claims. As soon as the AC broke, they took two weeks to even send someone. When we fixed it ourselves, they refused to cover it. Their customer service was the absolute worst. It’s not bad enough that they farm their calls out to Bangladesh, but they are the absolute rudest people I’ve ever dealt with. When I finally had enough and tried to cancel my subscription, their customer service people hung up on me several times instead of canceling my service. NEVER DEAL WITH THIS COMPANY.

If a home warranty is not offered, inquire about it because it'll help you when that time comes. I've had Cinch Home since 1999 when they were still called HMS Home Warranty, and my experiences with them have always gone very well and smooth. They have met my expectations and more and I haven't had a problem in all the claims I've made. In the beginning, I was using the phone to submit my claims. But in the last five to eight years, I've been doing it online. The techs who have come out were very professional and the last one explained to me exactly what the issue was. Then he gave me a time estimate on the part order and kept me informed during that waiting period. I liked his whole demeanor and how he explained the preventive measure going forth.

The most recent repair situation was for a garbage disposal was not working. It was making noise when you turned on, but it was not performing properly. I just go to Cinch Home Services' website and submit claims that way. It's very easy. I usually get a message from a generic number that will tell me that the heating company said, "XYZ will be in touch with you to schedule an appointment." That XYZ calls me to schedule the appointment. It wasn't good for two or three years prior with the contractors. Cinch would send a contractor out and it was the same one. The contractor looked at the job and didn't know exactly what he was doing or what to do. But it has gotten better this year.

Submitting a claim to Cinch is slow as hell and frustrating, but they get it done. I usually let the technicians in and point them at the thing with issue, and they fix it. Sometimes, they show up and then they need to order a part, and then come back. They explain the issue and the solution well. I understand what they're doing. It's just the timeline. It shouldn't take three weeks to fix a dishwasher. I live in an area where there's a lot of people, but Cinch can never find a technician to do things. So, that's the biggest issue I have with them. This is a whole city, there are thousands and thousands homes, and yet they can't find somebody quickly to repair things.

Cinch was recommended when I purchased the property and it’s been four and a half years since I got the home warranty. The claims process is easy and the reps do a good job. The techs are professional.

I call Cinch Home and make appointments to get something fixed or looked over. I do it with their automated system, but once in a while, if I have other questions, I push the button to talk to a representative. Sometimes the contractors don't have the right parts, so they have to order the parts and come back a few days later. But that's just an inconvenience you got to deal with because they don't have any idea what's broken. Overall, it's a good service and I never had a problem with them.

I had a good experience when I talked to a customer service person about renewing with Cinch. It's been more than five years since I started the warranty and I've only had to use it one time. It was cool. I set up the service on the app for an AC issue and the tech fixed it. The deductible was $200. It wasn’t too bad because it could’ve been a worse issue.

I've been with Cinch for almost 15 years. It used to be really good, and it's been going downhill consecutively every year. My bill's been going up higher and higher as well. When I signed almost 14 years ago, they were supposed to be $45 a month permanently, and it's $80 a month now. They sold the company and it changed hands. I said, “Look, whenever I signed the contract almost 14 years ago, it was $40. You are not able to change said contract without me signing a new contract. The guy started laughing, and he said, “Yeah, we've been changing your contract every month for the last 10 years. It's not just you, it's everybody that we have under us. We've just raised the price on everybody.” So, they've been changing the contract without legally changing it.

I've had my Cinch home warranty in place for three years and the experience has been great. Submitting a claim is easy, but I know more than most consumers because I'm an agent and I deal with this all the time. I had to do one, and I tried online, but it wouldn't let me enter "ice maker" for the refrigerator. So I had to call Cinch. The guy came out the next day and fixed my ice maker, and it's working awesome. For my other claim on plumbing, the tech came out within a few days. It was quick. The techs have been professional, trustworthy and reliable. I’d use Cinch again. The price is more expensive than it used to be and what other people get. But I trust Cinch over some other home warranty companies because they don't have limits on certain things like other ones do, and because I know more and have researched them.

I called Cinch Home Services to set up a service request. Usually, a contractor calls me within one day, sets it up and it's very smooth and quick. The contractor came out and replaced our garbage disposal. They set the appointment and called half an hour before they got here. It went very smoothly. They had parts available. I only had to pay a co-pay of $100. I didn't pay for the initial contract. It was very good. We've used Cinch twice since we moved in. Do it.

When I bought my condo, the people gave me insurance for a year, and they chose Cinch. The home warranty company has been very helpful, and they've been very accommodating whenever I've wanted a specific provider. So, it's worked really well and usually, the customer service is good. It's very quick and efficient. Only one time I had the automatic recording. I wanted to talk to a specific agent, and it kept on going on the loop, but I finally got someone to talk to.

I just got with Cinch in the middle of February when I bought my house. The customer service was good and the technician was great. The only thing is, the first time I called, it was for a plumbing issue. I called on a Monday and Cinch couldn’t send anybody out until Friday. So, if it were a bad plumbing issue, that would have been a problem.

Submitting a claim online to Cinch is easy. Their online form is pretty simple. I felt like if I ever needed to talk to a person, that was a problem, because there are people who don't speak English generally or their English is poor. I've had numerous claims with Cinch and had talked to several reps. Their accents are really thick and hard to understand. So, it makes communication very difficult. All the technicians that we've had have been great. We've had our dishwasher replaced. We've had our dryer repaired. We've had our washing machine replaced. We've had our heating and air conditioning system serviced since August. So, everybody was great.

Cinch has done a very good job of making things very easy for me to tackle. Everybody that has been to my house has been very professional and very polite. They've done a wonderful job, explained everything to me, and cleaned up. Everything's always taken care of. I've been very satisfied with the price, especially with the latest claim, I didn't have to pay anything out. I would tell others to give Cinch a call and talk to them. I've found everything very easy. I just call if I have a problem. Recently, I called for my air conditioning unit that didn't work last month. I told them what was happening, and they said, "Well, we'll get somebody to call you locally for you." The company that had come and fixed my air conditioning called me before I got off the phone with Cinch. That's how fast it was. I was very impressed with that.

I’ve been with Cinch for quite a few years and at some points, the customer service has not been great. I was trying to get some things done with some of my appliances, and when it came to my washer and dryer, the rep told me that if it wasn't stacked, I had to file two different claims and be charged two different deductibles. The customer service was fine, but it was just what I had to do as far as the dual application. One tech tried to tell me that I needed to change all my piping and that they would be able to do it for me at a discounted rate. They also told me that water lines were gas lines, which I knew was false because I have done some plumbing myself. It was like the company was trying to pad their own pockets.

I just bought my house less than a year ago, and Cinch was included for the first year. The seller had to provide the warranty, and they had Cinch. My Realtor suggested it because he had found it to be a very reliable policy. I've only made one claim. I gave the information, and then somebody called me and then told me who I could call to come out and look at things, and then I did that. The person who came out was great. It was a problem with my ice maker initially. He was digging around, and he found out that there had been something leaking, and it collected in the bottom drawer of the freezer. It was 30 pounds of solid brick of ice.

Cinch Home Services is one of the most inconsistent and misleading warranty companies I’ve ever dealt with.

⭐ 1/5 — Two years of failed repairs, weeks-long delays, and zero accountability

We bought the house on October 7, 2025 and the Realtor picked one company. But the deductible was too high and I told her it was crappy. She then picked Cinch. I call them directly when submitting claims, and it’s easy. In my first claim with them, we had 12 lights with ballasts and they were all going bad. Cinch denied the request and I made an appeal. The electric company said that they would remove those and then just rewire the lights, which was a lot cheaper, and Cinch approved it. The electric company, AJ Electric, was great.

I’ve done two claims with Cinch so far, and it’s been a very good experience. The technicians were very good. One technician wanted me to give him a review. However, they said a $200 deductible, but that's a $200 deductible for every appliance there is. That's very misleading. But that’s the only issue we had with them. Their customer service has been very good and very on top of it.

I started with Cinch's predecessor company when I initially bought my home. The policy was gifted to me for the first year, then I renewed it. It’s been about two years now and during the initial years, I had to call for service requests, but with technology, it’s all done online. It’s seamless. I appreciate the convenience when something happens.

I bought a house that came with the Cinch services. I've had the home warranty for five years and it's been a positive experience. I submit claims online and the reps as well as the service have been good. My dryer wasn't working, and they came out to fix it. It took them a couple times, but they kept coming and it's fixed correctly now.

My experience with Cinch has been excellent. I had them my whole time living in my house, and every claim I had, I was always pleased with them. They always showed up as well.

Through Cinch, I can get things repaired at a reasonable cost. I have them for six years now. I like their professionalism and that it doesn't take long for them to get someone out to take care of things. The last contractor I had was really good and I had some that I kind of questioned. Recently, the oven stopped working and the techs that Cinch sent out fixed it. It took about a day because they had to go back and get parts. Since the repair, it has been working perfectly. All in all the warranty is worth it and I'd recommend Cinch to my family and friends.

Cinch is like my backup landlord. With them, I don't have to worry about stuff. I make my monthly payment, and I know that if problems were to hit the fan, I've got them to help me out. I don't have to have that backup so much in cash, but I've got that support. So, I'd rather chunk away at it on a monthly fee than nothing and I'm not going to fish around for contractors on my own. They're going to send me somebody that they believe is reputable. Then, I'm looking at $150 deductible. In the scheme of things, they replaced our air conditioning and furnace unit for us. I don't know how much that would have cost, but at the time, because the deductible has risen, that cost me $120 out of my pocket, and that's huge. So I like the financial safety that Cinch provides.

I feel that this company is a ripping their customers off. I have paid thousands of dollars for membership over the years and have only used them a few times, with at least two of their referrals providing unsatisfactory services. I called the company yesterday because my hot water line had broken and water was gushing over the floor. The representative informed me that the deposit had increased to $150 without any prior notice and that a plumber would call me the following day to schedule services. However, I called a plumber myself and was charged $125 for the entire job. The company also is requiring me to pay $150 for each kitchen appliance or $300 to repair my dishwasher and stove in the kitchen, while the previous deposit covered all of the kitchen appliances. To say the least, I am totally disappointed in Cinch Home Warranty.

The service with Cinch was included in the contract when we bought our home two years ago. The process is easy. But they can improve their guidelines and customer service. It’s counterintuitive. I had an issue with them when I had a plumbing issue and they didn't follow protocol, which cost me $1,000, versus it costing me $200. It was a Sunday call, and they said they couldn't help me until Monday. But it was urgent. When I later called to make sure that my money was refunded, I found out they could have opened an emergency ticket. Then it was later denied. It’s been taken care of partially. But the other part was that they said it was not covered because the plumber we used, since we had no choice, marked it as grease buildup, which was not what it was. It was normal wear and tear. But going back and forth about it, I didn’t have time for it. I was dissatisfied with that call but the other calls I've had have been okay.

We bought a home and our Cinch Home warranty was included with the purchase. We recently submitted a claim and it was really easy using their website. They handled everything great. Also, the techs who came out were very helpful and it was easy to schedule the service with them. They did a great job, too.

Cinch has been good to me and my experience with them has been great. People should get the warranty from them. The reps are very professional, even the ones when I called in. I only had the repair people come out twice for plumbing problems, and they were there on time.

I'm a realtor and our company recommends Cinch to their clients. I also have them in my home and I've been very happy with their service. I've been with them for a couple years and I've used them a couple of times. The communication and the timing are very good. When I need to submit a claim, I call the number on the card and it's very easy. Recently, the AC's parts were replaced and it was super easy to do. But I had to go through a technician that Cinch recommended. I also had a big out of pocket, which I feel like if we had a choice of technicians, I could have gotten it a little cheaper for both of us. So, maybe Cinch could allow the client to pick a vendor that they have used before. Other than that, I love their customer service as well as their follow-up.

I purchased a policy when I bought my home. I have now attempted to use the service 3 times and all 3 times, the repair was not made. It appears to me that only sub-par contractors are signed up with Cinch. I have asked twice now for a phone call to talk through what is needed and how the contractors are not handling the issues and no one has called me. I specifically asked for a phone number to the contractor they assigned and they told me that they do not have a phone number, they only message. They agreed to message the contractor to call me, but then the contractor only messaged me. It is impossible to get anything done through messages and AI responses.

It’s easy to submit a claim with Cinch. They give you the email and number of who's coming. And then you talk to the person. I just got a hot water tank done. But when the guy did the heat, he told me, "You need a new furnace." That furnace was there before I was in. The tech came out three times. The man kept saying I needed something else. I guess he didn't know what I needed. I told Cinch I didn't want him anymore. They sent a new tech, and he fixed my heat. Yesterday, the air was on. As long as I call them and they send somebody out, I don't have a problem with them. They don't have a problem taking my money out every month on my account as well. Cinch has been good. When I talk to somebody, they get right on it. They also have a good price. I would recommend them.

I purchased a home that included a warranty from Cinch. What a poorly operated company! For two months, I called and spoke to four representatives and three supervisors, only to be told by the last representative my ticket had been closed. Issues has not been resolved and I keep getting the run around.

I've been a Cinch customer almost eight years now and they've always taken care of everything I needed. I pay monthly and I like that it's monthly. The claims reps have been very professional too. Most recently, I had two claims right next to each other. One was for plumbing and the other was for our air conditioning unit. I've done both of them online and the process was self-explanatory. In regards to the plumbing claim, the person that was supposed to come out and fix it never called me. I tried to call the number that Cinch gave me to the person, and it was AI. They didn't answer their phone or leave any way to call me back.

One of my friends told me about Cinch. I had a couple of companies and the services were terrible with one company because the only thing they did was paid a little money, but they had me doing almost everything. I had to get the people to come and do everything and had to go through the company. In the two years that I've been with Cinch, one of the experiences that I didn't understand was with a company that came to look at my stove. They came and looked at the stove, but they didn't reply back to me on what they were going to do if they couldn’t find a part. What had happened was, after a couple of months later, the contract had ran out with them for replacing the stove.

You will wait at least 3-4 days to have your AC or your Fridge fixed! I'm curious how most people in Florida can wait that long?? Then after the same fridge repair person came multiple times and said he'd recommended replacement they still messaged me parts may be in within a week?? I have been with Cinch for multiple years and the service has continued to go down. I would say save your money for a repair and avoid them at all costs!

We purchased a new home and the seller covered part of the home warranty from Cinch. It’s been less than a month since we’ve had it, and if I need to submit a claim, I can call them or do it online. The process was easy. The rep asked detailed questions and sent someone out right away. I like that they were very quick to respond, and the contractor came out quickly and got the job done. Cinch was reliable.

A few weeks ago, the first person Cinch sent me was inept and said he'd be back the next day, but I never heard from him. In the old days, they were available on weekends, but now they're not. I couldn't get anything accomplished till Monday so I went the whole weekend having to use a commode because I couldn't climb stairs to get to the other bathrooms, not to mention the fact I was terrified of using the bathrooms because the one downstairs had overflowed.

I have some negative things with Cinch but for the most part, my experience with them has been positive. They're pretty helpful and I'm satisfied with the price.

Cinch has been great. Allstate told me about them and I've had them for over 15 years now. I've never had a problem with them. I do my claims over the phone and the technicians are always good. I've used Cinch for a dishwasher, a refrigerator, a washing machine and a dryer, and I've always had great service with them. The washing machine kept on having a problem so they replaced it. I would highly recommend Cinch. I am always happy with their service.

Cinch has been pretty good. I've been using them for about 3 years now and the reps have been good as well. A technician usually comes out in two days after I put a claim in, and they've been good too.

I'm a Realtor, and I'm offering Cinch to clients. I wanted to see what it's like and signed up as well. When I had some drainage issue, Cinch sent me someone from five minutes away. A guy came within the first day or so and he was an excellent person that I've referred him out to other clients. That experience was quite good. Then I thought I had another issue, and I asked for him to be sent. I paid the deductible, but there was no issue. But again, he was quick.

I'm a baby boomer, and I'm not into all this automatic stuff. I like to talk to people but I don't talk to anybody at Cinch and I don't like that. But on the other note, it works and that's how life is now. Nobody talks to human beings anymore. The last time I used Cinch was a couple of months ago. I used them for a washer that went down, and it was two or three days, and everything got taken care of. The job got done. A lot of friends of mine take care of stuff at their home on their own but I don't believe in that. I believe in letting the professionals take care of them. If my air conditioner goes down, I got people to come work on that. I have friends that tell me they could do that but when I go over their house, they still got to work on this and that.

I'm pleased with Cinch. It was the previous owner's warranty coverage and it was transferred over to me four years ago, and I took over the payment. I don’t care for submitting the claim online because there’s no collaboration on availability. The reps call it in as a ticket and then you get a call from someone who tells you when they can come out.

The warranty with Cinch was added to our home purchase by the seller when we bought the place my son lives in. It's been a little less than a year since then. The first claim took a while because there was some uncertainty about the availability of a replacement part. There was some disconnect when we were going back and forth between the repair people and Cinch. Eventually, the part was found and the unit was fixed, but the service could be improved. I've used Cinch three times, so it's absolutely been helpful for us and the contractors have been great. In our recent claim for the dryer, the techs showed up on time and explained things well. They got what needed to be ordered and got it fixed. The dryer is working perfectly. I love the value of the service, which has been a benefit, and people should consider getting it.

I’ve had Cinch since January of 2005 and submitting a claim has been relatively painless. I prefer to call and speak with a representative. But everything is pushing to have the claim submitted online. Like everything else, Cinch is switching over to a web-based service. Other than that, it's been fine. Most times, the techs can resolve the issue. When they first come out, sometimes parts have to be ordered. But it's been a good experience with them.

Cinch was part of the negotiation when I was buying a house and it’s been a couple of years since I’ve been using the service. Setting up a claim was nice and it was a great experience. I just followed what was on the website after logging in. I was given information on who the contractor would be and their phone number to contact them if needed. I had AC issues and the techs changed the capacitor and the fan in the motor. Cinch is great. Filing a claim is easy and finding local people to help you out is quick.

I've been with Cinch for two years now and submitting a claim has been easy. I do it online and usually, the tech's out in 48 hours. Cinch is a good thing to have.

We just bought a house that came with the Cinch warranty and when I had to file a claim, it was easy. Working with the techs was extremely good and everything has been very good since the repair.

Cinch's customer service has been fine. It's just their contractor sucks. I had a problem with my furnace. And they used Sears contractors. The Sears contractors had to get a liaison. It got so bad that they had to make sure they had a liaison stay in the middle of this because the contractor was not doing their job. They sent out three different contractors. Never got the part. After that, the liaison had to stay in the middle of it to make sure the job got through. But that was the only thing that made the whole thing easy, 'cause they got involved because it had gotten so bad.

I've been with Cinch Home long enough for some discounts. Submitting claims with them has been quick and I get pretty good people. Sometimes, it's people that are familiar to me. I can also request for them easily. The quality of the service I received has been good. Pretty much the technicians that I have had were true professionals and knowledgeable. But the price is constantly going up and I don't use them that often to warrant an increase. Other than that, the coverage has been good.

My Realtor told me he uses Cinch and I called the lady and set the warranty up. I paid in full and moved into my new home. I've had a dishwasher since I came out and the door is wibby jibby on it, and it wasn’t drying right. I put a load in, and the bottom arm that swings around at the bottom came off. The dishwasher needed to be replaced and it’s disgusting. It’s below builder grade and it was used. Cinch sent a representative and told me to put the arm back on and that I just need to use the rinse agents again to get it to dry. Then he walked out the door. When I took the cap off to put the rinse aid in, it was full of what looked like gunk in there. I had to take a knife and chisel it out. I tried putting the rinse aid in and it wouldn’t go in. I used vinegar and did everything. I called Cinch back and they are working on getting that fixed. They refunded my deductible. They put it on a recall, and I don’t know what that means, but we’ll figure that out later.

I typically call Cinch to submit a claim and the process is very hard, but the response is immediate. I wish that sometimes I could speak to a human being. It’s very difficult to reach a human now with AI and before, it was just recordings. But the techs were awesome, professional and fixed everything, except for one person. He was the same one who came back and ultimately fixed it, but it was an odd experience. Still, I’ve been with Cinch for 10 years and one odd experience out of many years is not a bad thing. I just got a new AC unit put in, which Cinch covered, but they don’t cover wires, pans and other parts needed to make the unit work. I had to pay for those separately, which was ridiculous. Price-wise, I wish it were cheaper.

I have a good experience with Cinch. They have good contractors, and the service is very nice and good. When I submitted a claim, I did everything by phone. The reps were good and very nice to us.

For the most part, Cinch Home has been pretty good. I have them for about five and a half years, and my experience with their claims process has been a mixed bag. Getting a hold of them to initially process the claim is fairly easy and it's more difficult sometimes getting the tech out here. The issue is their communication. Today, a tech was supposed to come out, and the original person that they were going to send out wasn't able to accept the job. But no one contacted me to tell me that. They usually reach out to me thru text and email, unless they run into something. Today, they called. But it was at 10 am when the guy was supposed to be here anytime between 8:00 and 4:00, and I had already rearranged my day.

The techs came and had to refill the Freon, which was expensive. They told me Cinch can cover up to 10 bucks only. I had to pay 350 to Cinch and 160 to the techs. The pricing felt very high given what I had to pay out of pocket. But I wanted them to do it because they had been there before and they know the system. Every time I had issues and needed service to be done, I called them and they did it. The air conditioner was working, but the weather didn’t help me confirm if it was working completely. It was hot for a day or two, so I was able to see it, but not to the extent where it was very hot. I’m in California and I’ll be going back in May when the weather heats up. I paid the money on Friday last week. Cinch called me saying they had sent the invoice, so I called them and told them I would like to make sure it’s working well. I was told it’s not a problem in case it doesn’t cool as well as it should.

The seller set up the warranty with Cinch when we closed on the house and when I had to submit a claim, everything was straightforward. Everything was labeled and it was easy to navigate the website. Cinch was very quick on getting a technician at our home to take care of everything. My wife had a positive interaction with the technician and everyone was very nice and helpful. Everything went well with Cinch and the quality of work and customer service were very good.

Cinch was gifted by my Realtor and I've been with them since I bought the house on June 30th of last year. However, my experience hasn't been great. My AC unit worked last summer, but this year, it has not been working at all. The customer service guy that’s supposedly assigned to my case has been fabulous with trying to help. Unfortunately, it seems the people that Cinch is sending out to our house aren't worth much. Their network is so small that it's almost impossible to get someone out to my house. I'd tell others to check who Cinch has to service them in their area before signing up.

The claims process with Cinch has been fairly easy. I haven't had any issues. I've been with them for about three years and their customer service reps have been good. All of the technicians have been very thorough, smart, and they know what they're doing. Everybody's fixed everything they've come out to do. I had one time where there was a little bit more that needed to be done, and the guy came right out and fixed it. The only thing is on the website, it is difficult to see exactly what's covered or what's not.

I have no complaints about Cinch. I've had them for at least 4 years now and they're good. We order service, and they say they're gonna do it, and they do it. The contractors have been good as well.

The home warranty with Cinch came with the house and the experience has been great. We only moved in in November, even though we closed in August, but whenever we had a problem with something, we called, and Cinch found somebody to come out and fix the problem. There was an issue with the washing machine and I called Cinch. They sent somebody out the next day and they fixed it. Cinch is worth the money we paid for it at closing, and it has helped with the issues that have come up.

We like Cinch and the coverage that we have with them. When submitting a claim, I prefer to talk to a live person but it’s difficult. Many of the contractors have been okay and we like some of the workers who come to our home.

My experience has been the worst. I have the warranty, but it is useless. I purchased a brand-new unit or one reported to me as brand-new in 2024. Each year, I turn it on, but it does not work. I have contacted Cinch Homes Services, and each year, I get the runaround. I paid the outrageous service fee of $200. I have called every day to have a service provider come to my home to repair the unit. Each time I speak to someone, I get a different story. I am so upset. I have health challenges, and the lack of air conditioning is problematic. The representatives are out of touch and provide false information. In today's conversation, they suggested that I contact a provider on my own. Why did I pay $200 for a service call? Why am I paying a monthly fee to maintain the warranty service for services I cannot receive? CINCH HOME SERVICES is the worst. Run, do not enter into a contract with them. You have been warned.

Cinch Home's claims process can be easy or complicated, depending on your own personal patience. It's convenient, but dealing with people overseas, you can tell they're reading off of the script. So, if something happens where it's not something that's been handled before, they don't know how to respond because they respond with the basic repeat of the same script they just read you. In my case, I asked to speak to a supervisor, and the supervisor said the same thing. So, I just hung up and called back again.

Somebody gave Cinch to me as a gift and so far, our experience with them has been good. So far, I'm very satisfied.

Do not get a Cinch warranty. Search anywhere else. Initially, I had not heard about them until I went to buy my Virginia home. My realtor got into a bidding war with the other realtor and he was able to get me this home warranty on top because he didn't like their first counter. I’ve had it since the beginning of the year. Cinch Home should improve their helpline. I walked into my house the day I got keys and it was flooded. A pipe had ruptured from a freeze that weekend, and it took over a month to fix. I kept calling and asking and having issues. Multiple leaks were coming and it was an absolute nightmare. I had to email the regional office and post a YouTube video. I also recorded the phone call I had with the servicing agent, and it was ridiculous. The people at Cinch's helpline do not care about what you're saying. They just shove you off and tell you to kick rocks. They're terrible.

I do my claims to Cinch online. It's been fine. The time it takes until a service technician can come to our home varies, but it's normally within a few days. The interactions have been okay. I do feel that maybe some of the technicians can be a little more helpful, in a sense, for my type of situation and how my appliances that I've used operates. For instance, I have a stackable washer and dryer, and the technician that they sent, unfortunately, was not able to move the washer and dryer, so then it was up to me, and for me to find someone to move it, and then wait for them to come back, versus maybe if they would have sent more than one person or someone that was a little bit more helpful or bigger that could lift it. I feel like if I'm paying for a service, I shouldn't have to assist the service provider. I also have a bad back, so that kind of delays the process. Other than that, the quality of work was great. Overall, Cinch has been wonderful.

I've been with Cinch for a year now, and I've had a good experience submitting claims. It really is easy and straightforward. The only issue I had was waiting for parts. But it's out of anybody's hands. I did it online at times, and the techs have been good. There was one who was a little behind, but he communicated that he was running late. It was fine. The quality of their work has been good, so far. No problem with whatever they fixed.

The previous homeowner had the warranty protection from Cinch already in place, and I just continued it. I've been protected for a few years now. Overall, I like the responsiveness. What could be improved is some of the providers. One provider that I got paired with didn't tell the truth. They were supposed to come service something, and they annotated in their system that they completed the work, but they never came. That was like a one-off situation, but it would be good to screen some of the partners that they're partnering with for services a little better.

Cinch came with the house and there was no choice. Our furnace went out this winter and they replaced it. It was good service, but it seemed like they went the cheap route for my refrigerator. Instead of replacing it, they sent out a technician to fix it, and it hasn’t been running right since. Sometimes it’s ice cold, and other times it’s not. It spoiled food and milk, and it would cost another $200 to have someone come out again. It's just a mess. It should have been fixed the first time, but it hasn’t been.

I've filed a number of claims with Cinch which I've had since I purchased my house in 2016. The website is fairly easy to navigate and it's just a matter of hearing from the service provider after that. The technicians that have come out from the various trades that serviced my home have always been professional and knowledgeable. There's never been a specific instance where there was an issue that they were unable to resolve and I have not encountered any issue that was not covered under the warranty. I've recommended Cinch to other people.

Cinch Home provides a good service and I'd recommend it. I found them on the internet and I've been with them for six years. I had some stuff done in my pool and I had a plugged drain that they worked on. When I called in to submit my claims, their reps were pretty straightforward. They gave me a time and a date, then the guys showed up and got things done. The techs came out no more than a week after I submitted the claims, which was quick, and the quality of their work was very good.

I had a bad experience with American Home Shield years ago and I didn't want to get that experience again. My son recommended Cinch and I went with them. Submitting a claim goes very smoothly, and I usually get a quick turnaround call from their people to come out. I’ve used Cinch for a refrigerator, a faucet, and my heater and I’ve been very pleased with everyone who has come out. They’ve been very kind, caring, and not at all intrusive. The quality of the work has been great. Everything works and functions the way it’s supposed to after the fact. The customer service is quick and efficient, and the website is very easy to use. I am totally satisfied with what I pay for.

Cinch was recommended by another customer and in almost a year that I’ve had the warranty, I’ve filed three claims. I spoke to somebody each time and it was seamless. The customer service was good and when the service was supposed to be done, I didn’t have any issues. Some things are out of Cinch's control and who they use for the repairs is a different story. I had a repeat repair on my water heater and once I informed Cinch that the repair hadn't been completed, somebody else was out within a couple of days replacing the water heater. People need to invest in Cinch. I've done that multiple times.

The previous owners of our house offered the Cinch home warranty. We just maintained it, and we've been very happy. Submitting a claim has been easy. It's all automated online. I don't speak with anybody. The company that they assign it to is usually the only person I interact with. All of the techs have been very friendly and knowledgeable. One guy just told me how to avoid potential long-term problems with my AC system. So, we did that. In general, our experience with Cinch has been fantastic. Everyone's been fantastic, professional, courteous, nice, knowledgeable, and good.

I had Cinch home warranty program through the purchase of my home. I just purchased my home in August of last year. Overall, it's been a pretty smooth experience. Submitting a claim is really easy. All you got to do is either call them and you pay the $100 warranty and make a warranty claim. If they can fix it, they have somebody come out fix it. Usually, within 48 hours, they have someone come out to fix it. Then, if they can't fix it, they replace the unit. They just replaced my over- the-stove microwave. When I bought the home, it was from ’93. It was old. So, they said, “Well, it’s too old for us to fix, so let’s just replace it.”

I’m very happy with the guy that came out. He did what he could. However, Cinch is expensive and I'm in debate whether or not we should be paying $800, $900 a year for this service because we also pay a deductible to have a repairperson come out. We’ve had Cinch ever since we purchased the house and there are a lot of loopholes in the coverage as well. Also, when you ask for a repairperson, it takes an awful long time to get an answer.

Updated on 04/13/2026: Almost 2 months now still washing machine is not fixed this company is a joke they keep sending supposedly a technician but they are on other State hello we live in Nevada not Pennsylvania. Why in the heck you guys send a tech from Pennsylvania calling us at 5am asking we we located in Pennsylvania common people. You guys are not right.

I was contacted my Customer Relations - Social Media Specialist and issue resolved and back ad loyal customer with Cinch.

Filing a claim to Cinch wasn't bad at all. You call a number or you can go online. I usually just call the number and do everything over the phone. When I reach out to them, there's an AI type of thing they have now. You just tell them what you need help with and it links you up with a service provider in the area. As far as getting ahold of a service provider, it doesn't take long at all. It's within an hour. Usually, when you get off the phone, it’ll text you whoever they've sent the call out to. Usually, the service provider gets ahold of you anyway. They get here, let me know exactly what's going on and what's needed. I have a great experience so far. I would recommend Cinch to a friend.

I discussed with the realtor who was involved with the purchase of the condo about what were possible home warranty companies we could get, and Cinch was the one that she recommended. The sale occurred in July of 2025 and our home has been covered since that date. I had one claim I submitted that turned out I didn't actually need. They allowed me to cancel it because there hadn't been any service done and they returned my $100. I had another claim where I did need their services, and I was very pleased with their service.

We appreciated what Cinch offered at the time we signed up. Recently, I had an issue with the knob spout for the shower. I was able to go online and put the request in. It was pretty smooth and easy to use. I didn’t have to wait long as well. A repairman came out and I paid my deductible. He was very good too. However, I'm waiting to get finished from the company to come finish the work from my first job. I still have to go through a reimbursement process and usually, reimbursement experiences are not always the greatest, but so far, being able to reach out, have people come over and get it done, it's been very timely. It's been a 5-star experience with Cinch and I would definitely recommend them. They're affordable. I've had to call twice already and it's money well spent. If the price stays similar and doesn't increase, it's something that my fiancé and I will probably continue to utilize.

We just moved to a new house, and Cinch came with it. I've been with them for about a year and a half, and the service has been good. When we had a problem, they took care of it promptly, and we were satisfied. We had an AC unit thing and we had a water heater problem, too. The contractors were very good. They knew what the problem was, so they did what they had to do. Everything's good right now. Overall, I like the promptness of the service. You call them. They answer. You don't have to wait around, and they come within a couple of days and fix the problem.

We've been with Cinch for nine years now, and I like most having the protection to know if a major expense were to come up or if something goes wrong with the house, that they're there to take care of it with professional service people. In the beginning, it was questionable with a couple of contractors, but they were quickly able to resolve that and send out another contractor if I felt uncomfortable. There was one situation where I did not like the craftsmanship or work quality of the gentleman they sent out, so they sent someone else out to make a quality repair, and I didn't have to pay another deductible for it. Since then, I haven't had any issues, and I really like the people that they've sent out.

Cinch has done a good job of getting somebody out to fix something, but they only fix it just to keep it going. The furnace needs to be replaced, and they won't do it. It's one piece at a time. The first time it was something, and then we got it to work for three days, and then it was another part, and it worked for a week. Then the last people that were there, they replaced a couple parts. And they got it to work. The air conditioner works fine. But it's the furnace, and it leaks water down onto the parts and the catch basin. It's 50 years old. It needs to be replaced.

My experience submitting a claim with Cinch was initially good. I ran into an issue. I have Cleveland Water, and I had to have them come up and shut off my water, and there was an issue with that. Then I had to deal with the lady in the call center who wanted to cancel my claim because it was taking too long, but I ended up getting it straightened out after Cleveland Water finally came out to fix a part of it.

My husband, who is deceased, had Cinch Home Services on the home before we got married, and I've continued the service. I submit claims via phone and it's a simple process. It's all electronic. I get a text message when the techs are on their way. Most of them are good. Cinch doesn't have enough HVAC people in our region to service. But the best thing about them is they are quick to get things resolved. I would recommend them. I've saved money.

I've had Cinch for 13 years. They've always been very helpful. They're easy to work with. If I request a certain professional that's worked on my equipment before, they always send them. They've done my stove, and they've done water heaters. My latest experience went perfectly. They're always usually good and responsive. So, I've never had a bad experience. If I did, I would cancel them. A friend signed up for them because I recommended them.

I'm very impressed with Cinch Home Services. They're very professional. They act like they care about their customers, and they're always willing to listen. I had other home warranty companies that always came up with an excuse not to pay a claim. But I've had several with Cinch, and I've never had problems. They're fabulous. Everybody Cinch has sent out has been very professional, listen to what I try to tell them without trying to get out of repairing what they were here for. I had a problem with my washing machine, and the guy came out and repaired it. After he left, it did the same thing again. I called Cinch and I didn't have to pay another fee. They sent the same guy back out to repair it. That was wonderful. I asked the washing machine guy, "If I had to pay for this, how much would it cost?" It was almost $1,000, and I paid 100. I can't complain about that. I will probably renew my warranty when this one is up.

We've had Cinch for 14 years, and we've generally been very happy with their service. The claim submission has been all over. It's progressed. It used to be where I called them, and I spoke to somebody. Now, I can almost call them and speak to a machine or do it online. I've used them all, and I haven't had much trouble making a claim with them at all. They've been very helpful.

We’ve had our clothes washer serviced and it was pretty easy to make a claim with Cinch Home. The washer was being cantankerous, then it stopped working. When the techs came out, they fixed it and got it working. But as soon as they left, it stopped working again. Then eventually, we figured out that there was a part that wasn’t made for it anymore. So, we had to get it replaced, then we got a reimbursement and we bought another washer. The technicians were good and it seemed like they knew what they were talking about. The quality of their work was great, too. I've had Cinch Home since November of last year and so far, I would recommend them.

Submitting claims online to Cinch is easy and three-quarters of the time, the service and the people are good. I had service from them four times. The techs they send out are stuffy and a little quirky, and they could have better presented themselves in terms of their cleanliness. But they got the job done and were courteous and respectful.

I have my annual home warranty that renews in April with Cinch Home Services. The home I bought had an existing home warranty with them for one year and when it ran out, I just renewed it. Recently, I had a claim and the service was pretty good and very quick. I came back from a long trip and my heating was off in the winter. So, I needed someone to come quickly. I called Cinch Home at 9:00 at night and they had someone there in the morning. At first, they were going to have them there in two weeks but I told them that I needed heat then. So they sped it up and had someone come over in the morning.

I really wanted to like Cinch, however, have found that, like American Home Shield, they have insufficient contractors to carry out the work. Despite the fact that the agreement seems to cover most everything, contractors, after initial diagnosis, still need to obtain the authorization to carry out the full repair. The HVAC contractor assigned did not reach back to us, and closed out the repair. I had to make multiple calls to get the work completed. The owner of the HVAC company insisted that he called and sent a text message of the call as "proof." However, the call made was the initial call to schedule the initial visit. Add to this that Contractors are evidently not required to provide any paperwork, so really difficult to say what the cost of the repair would be. We learned that our homeowners' insurance covers system repairs and replacement. Our annual deductible is less than the cost of an annual contract with Cinch. Additionally, we received a substantial increase in year 2 of the contract; they would have been willing to reduce the price had we stayed with them. This is a poor business practice and does not instill confidence. Lastly, call center must be handled overseas, as you could hear multiple operators in a room all speaking in their native language to one another. Not being racist -- just shows that Cinch is unwilling to pay living wages.

My realtor recommended Cinch and filing a claim with them has been easy. I like being able to call a person. Their contractors have been good as well. I'd recommend them.

2025. After 3 months, we noticed it getting progressively worse. We called for service this week. The technician said the unit had to be replaced. They denied the claim. Reason, it was the filtration and not the softener. Mind you, it’s all within a single canister. And they had come to fix the same issues earlier. I’ve had other issues - no shows, misdiagnosis, etc. I’m dumping them at the end of the cycle. Not worth the aggravation. I would give them zero stars if I could.

Cinch failed to provide HVAC service or reimburse homeowner, due to miscommunications. Senior subscriber was unable to make an online payment at time of request for service. However, agreed to pay the technician (cash or check) upon arrival. Customer service representative refused to allow this option and made no attempts to offer alternatives. Senior subscriber has been a customer for over sixteen years. All monthly premium payments were made in a timely manner through bank deduction. New HVAC system replaced at the customer 's expense. Poor customer service, and disregard for customers who do not use computers.

I AM VERY DISAPPOINTED IN THE SERVICE AND MY CONTRACT. I have gone years without any claims, and my coverages were changed without my consent and the services I have always had, was taken and now I am to be charged for the preventive as it is no longer on my contract. Shameful how you treat your long-time customers! I asked for a call back and that did not occur and was told additional charges would be needed, and therefore the repair company would have to make a second call to my home. Follow up and follow thru is terrible.

I almost never write negative reviews, but the actions of Cinch (my home warranty company for several years) were so egregious that I want to share my experience with others in the hopes you can spare yourselves similar problems. (1) First, Cinch hired and sent to my home a technician who was hostile, yelled at me in my own home causing me to feel unsafe, and walked off the job without completing the work. No apology or explanation for their technician’s behavior was provide by Cinch when I notified them. (2) Second, Cinch denied a claim because I refused to defrost a piece of equipment in my home that I was told by the Cinch’s technician would “flood my home” (the technician also recommended against it); Cinch’s flimsy excuse in denying the claim was that the defrost was “necessary” for them to better assess the equipment before they could approve a replacement – basically, grasping at any poor reason to deny the claim. (3) Third, and the worst experience, Cinch selected a replacement product but failed to due proper due diligence on all associated costs, and so when additional costs arose later in the project, they refused to cover them claiming they were “code upgrades” (not covered). However, I received documentation from Cinch’s technician that proved the vast majority of the costs (80%+) were NOT code upgrades. For Cinch to select a product and then fail to do proper assessment of the product and then refuse to take responsibility for their mistakes and force their customers to cover these costs out of pocket – absurd. I STRONGLY recommend against Cinch and ended my warranty with them as soon as possible.

We've been protected with Cinch for six years, and submitting a claim is good because it's on the internet, and it's easy to do, more quite internet savvy. But as far as working with some of the people within Cinch, the guy who did the air conditioner was really good or the heat system, but I've had somebody out here to do my refrigerator right now, and not so good. I've been without a refrigerator for about a week and a half now. They came out and they said it's a two-person job, and they had to send somebody out because it was a compressor. Then they came back out and just put Freon in it today, and it's not cooling. They said wait 24 hours, but these things cool in an hour if there's nothing in them.

I've had Cinch Home Services since December 2018, when I bought the house. At the time, it seemed to be the best deal. For the most part, my experience has been good. I like that I can get service 24 hours a day. Cinch has a wide variety of different vendors that they use to troubleshoot and deal with my issues. The contractors have all been good. I haven't had any major issues with them. I had a claim with an electrical issue. Cinch sent somebody out. Sometimes, it takes a little longer to get folks in, depending on how much they have. But they came out and they were very courteous. They took care of what was needed to be taken care of, and I was very appreciative.

On Sunday, I noticed my Tankless waterheater had a leaking a tiny bit. Over a day and only had small amount of water collected. Cinch sent out a contractor who left me with no hot water. Previously to servicer coming out I had hot water. I was given misinformation several times by their customer service. I was told since the company who broke my water heater had to be the ones to replace my water heater. This was very unacceptable to me under the circumstances and the technician thinking it’s OK to leave me in this situation. I called in Monday and was told if I did not want that company to come out that I would be credit and I could use whatever company I picked after assured that replacement was approved . Then after receiving an a text message that the part had been ordered for tankless waterheater, which made no sense since had Approved replacement. I found out on that phone call the amount allowed was $1400 which barely covers the cost of the unit with no labor. After calling in to Customer Service 7 times, the case manager called me back and offered me to replace with comparable model and did not have to the use the first service provider. That was the original solution I wanted to begin with on Monday but since that was not an option for me, I went ahead and scheduled with a reputable company. No one at Cinch will call me back today. I did email the CEO Cinch Home Warranty Sheena Ali and of course no response from her either. I will keep looking for courses of action that I can take to resolve this problem. I’ve also attached pictures of the small leak.

Cinch Home Services used to be great, but with all of the changes and just them going up in price on everything and how things are done now, we hate it. We're considering switching over to somebody else because Cinch was one of the places that never nickel-and-dimed us, and all of a sudden, all of these changes were made. We've been with Cinch for years. We’ve been loyal to them. We get nickel-and-dimed for everything now. We're looking for somebody that's not going to do that. If somebody comes along and their package is better and it’s more of what we're looking for, we’re leaving Cinch.

I signed up with Cinch in October when I bought the house. Since then, their contractor has come out and they fixed the garage door in a timely manner. I paid the $100 deductible but it would cost me more just to call a company and have them come out and look at the issue. It was an easy process with Cinch. I would suggest others to get a home warranty if they're getting a new home, and I would highly recommend Cinch.

I've had Cinch for the whole time I've owned my house. Reaching out to them to set up a service request has been okay. I do it online. Sears comes out and does the service. They've been here from my washer, my dryer, and my thermos. My experience has been good.

My husband had Cinch before he passed in 2018. I keep it because I’m elderly and cannot afford not to have a warranty. They cover my appliances, and when I call to file a claim, it's not that difficult. The most recent claim was for my HVAC. It seemed like the same thing was happening with the banging last year, but I didn’t need a replacement. It was just the ice. The repairman checked it and said he didn’t find any issues at all. However, you get different people each time you call Cinch and they give you different answers to your questions. But I’ve not had any really serious problem. They have their own ways of accommodating.