Cinch Home Services Reviews

Complete fraudsters and crooks. Have sewage backing up in my basement, they sent out a plumber and all he did was look at it and say it must be backed up at the street, which is outside my house and not covered by warranty. I called the county to make sure the sewer line was clear from my house to the street. They came out and did that. Then when I called them back to say the line is clear outside my house and the problem is inside the house they made me gather emails, a signed letter on county letterhead saying they cleared the lines to the street, and sent them pictures of sewage overflowing and backed up in my basement. They ended upholding their denial when I sent them all the proof that the backup was in the house and not outside the house. Meanwhile we are going on a week of having standing sewage in our basement. Home warranty companies will do anything to avoid spending their money. They are in breach of contract and I will be pursuing legal action.

So, I'm guessing that Cinch Home Service out bought Sears. When contacting Sears, we are connected to Cinch. Cinch has to be the most unprofessional, unreasonable and disorganised business for home repairs. Without having to write a long exhausting bad experience about Sears, I'm telling anyone who's thinking using this business, RUN. This company is good for dihshornining their contract especially after you pay your deductible and start texting generated AI message that stereotype my neighbourhood by keep rescheduling our ?appointments out

I have had the premium Cinch Home Warranty plan since February 2021. I find there is a disconnect between the company and it's contracted repair companies. The most recent was for a dishwasher repair. Because I haven't had good luck with the contractors they use, I checked the company they scheduled and I found that their business license was REVOKED in the state they were registered in!!! Also, as a warning, if a part is replaced under the plan, and it fails outside Cinch's warranty window, they will charge another $150 deductible for the repair, even if the part is STILL UNDER the manufacture's warranty. I will be shopping for another warranty company when this plan expires. One in which I can choose my own repair company.

I bought a house and chose Cinch for the home warranty that was required. Submitting claims has been fast and fairly easy. I do everything online, and they send texts indicating what is going on. Then, the service people come out. Sometimes, they call. There may have been one call with the last service I had between the serviceman coming out to investigate and them actually doing the work, but that was just to inform me what was occurring.

I had a very disappointing experience with Cinch Home Warranty. Their customer service was unprofessional, slow to respond, and unhelpful throughout the entire process. The repair work that was performed by Murray's plumbing was poor quality, and the issue was not fixed correctly the first time. Despite multiple calls and follow-ups, they failed to ensure the job was completed properly or to stand behind the service provided. I paid for a home warranty expecting peace of mind, but instead I experienced delays, frustration, and unresolved problems. I would not recommend Cinch Home Warranty to anyone looking for reliable customer service or quality repairs.

When I place claims with Cinch, I do it through the app or the website unless I have a complicated question. Dealing with the technicians has generally been positive, but sometimes it requires multiple visits for whatever reason. I’ve had my dishwasher repaired multiple times. In my most recent claim involving a microwave oven, it was replaced instead of repaired. It was nice to have the option of what the replacement would look like or if I wanna do any upgrades at my own expense. The technicians have all been very friendly and professional. For whatever reason, in this recent claim, the installers were different than the normal tech.

I had a good first two experiences with Cinch. When I did a request to service, I got a contractor and they followed up. But I'm getting ready to leave Cinch. I've done four claims and out of that four times, I've had to change service providers twice. The service providers didn't follow up once I put the request to get service, so I had to end up getting another company. That was for my garbage disposal. I had to get somebody else for my dishwasher as well. When I called up for the third one and told Cinch I hadn't heard from the service provider, the rep was debating with me telling me to give them a chance. I didn't like the customer service at that time. Plus, their deductibles have gone up high. It was reasonable in the beginning, but it's going up extremely high to me, especially when I don't use it that often.

I've been a Cinch Home Services member for years. Submitting claims has been easy. Also, the techs do everything.

I've had Cinch since I moved in my home. I usually do my claims online then they give me a call. It doesn't take too long for their contractors to come out. They do in a day or two depending on what the service is, and I've had good experiences with them. However, I don't understand some of the reps very well whenever I need to call them.

Right after we hooked up with Cinch, the very next day or two, the microwave died. That worked out well. A guy came. The microwave was replaced. It was like a piece of cake. We did another claim on the downstairs unit. It quit. The claim part was easy. With the person getting there, there wasn't a good communication with whoever they referred the first time. When we followed up, they did somebody else and then it was taken care of. So, I guess the first just wasn't as good as the microwave guy. Overall, it was amazing. It saved us because it was only $200 per thing, which would have been way more than that. We sold our house, so I don't have Cinch anymore but I would recommend it.

I bought my house in November and I was told that I could get Cinch warranty home service when I bought the house. I wanted to make sure the house was covered, being a brand-new house. Cinch had really good reviews prior to moving in. So, I decided to stick with them. So far, submitting a claim has been great. It hasn't been very hard. I log in and then I'll call. Customer service is pretty quick with it. I make the $200 payment and it all goes pretty fast.

This is the worst company I ever dealt with!! I have a service warranty, which I pay $82,00 per month. To open a service call requires a $100.00 fee. I called them on June 1st because my AC was not working. They made many excuses why the repair order was not fulfilled. On July 14th the service technician came to repair unit, but he said I must first pay $509.00 plus for parts that were not covered on the warranty. What a rip off! What the point in having a service contract?

We've been with Cinch for a while, when they were still another company, and then it changed over to them. Back in 2022, I had an oven and a gas stove that I’d made multiple claims on and it was a horrible experience. The techs came out multiple times and I had no oven for about nine months. There was no communication and I had to send an email up the chain of command. Ultimately, I had both of my appliances replaced. But since that experience, it has been a lot better.

Very dissatisfied with Cinch home warranty. My AC unit stopped working and a technician came out on Monday and submitted what was wrong to them. As I live in Texas, every day this week has been over 100 degrees so I called on Tuesday (the technician told me to follow up with them daily) to check how long it would take to review. I was told 24-48 hours which is fine. I called on Wednesday to check again and no update. I called on Thursday and no update. I called on Friday and no update. This is 4 business days with no update regarding something as important as AC during Summer in Texas. I am very unhappy with this Cinch but I already paid them for the year :(

They signed my wife up for a electronics warranty she didn't authorize. Gave us the complete run around about refunding the money they took. Thieves! Customer service was totally in on it.......

Two bad experiences. The first was an issue w the stove. 11 times they came out and couldn't repair it. Had to argue and demand a replacement. It took 5 months with no stove. Now dealing with a fridge and they identified the iss ue as the compressor and said it's under kenmore warranty for parts and wont repair. Told me to work thru kenmore. I already paid the yearly fees and the 100 to determine the problem. Now kenmore wants to charge again to determine the problem.

I called in a service on May 7th due to an issue I had with my air conditioning unit last July. Cinch services scheduled a service call with B and J air and heating. B and J came out and informed me that my stems where the freon is inserted were bad. B and J claim he repaired the stems. I was charged 750.00 for freon because Cinch only pays for 5 or 10 dollars of 100 dollars per pound of freon. I thought the unit was repaired. I also found out the the warranty work is only good for 6 months. So from July in the summer to January while using heat I had no idea my freon was still running out because of a hole in the evaporator coil. Well in April of the next year 2026 when the temperature started heating up again I didn't have freon to cool the house. I contacted CINCH home services, paid the 150 dollar service fee but I told them I did not want B and J coming back to my home. I explained why. B and J lied on the report provided to CInch and stated that B and J checked my evaporator coil on the outside and inside unit in the attic. B and J never stepped foot in my house. So, I can't figure out how he ended up in the attic. I was with him the entire time. B and J lied on the report. My main concern was how did I spend 750 dollars on freon and within the warranty period all the freon leaked out. One of the supervisors from CINCH sent me an email of what was provided to CINCH from B and J. I asked CINCH for another company. They stated in my area that they only have two Air conditioning and heating companies and the other company is Kapital City Heating And Air. I contacted Kapital City on Friday evening and wa given an appointment for service the following Monday at 0800 a.m. By the way I took a day off work to get my air conditioning serviced. I waited on Kapital City until 10:30 a.m. Kapital City didn't call. Their phone went directly to voicemail and the mailbox was full. I couldn't reach anyone. I contacted CINCH and CINCH told me to be patient that Kapital City was probably finishing up a job and I should be patient. I was very patient. I didn't get any service that day. Kapital City gave me a phone call around 7:30 p.m.explaining that he was sorry for missing the appointment and wanted to know if he could do the repair the following day. I phoned CINCH again, on Tuesday and they said since the y only have two air and heating companies in my area that I could find my own company and have the repairs completed and the would reimburse me. I received a CINCH service job checklist. I received two quotes to ensure both companies I was planning to hire said the issue was the same, which was the evaporator coil. I hired Airprt Heating and Cooling and they did an outstanding job The Airport Heating technician sat at my table and filled out all tge information on the CINCH form required. I took a picture of the bad evaporator coil and the service technician got the serial # and model # of the repaired units upstairs in the attic and the iutside unit. In other words the directions weren't clear. The CINCH required form ask for one thing and an email ask for something totally different. CINCH has a link for correspondence and email which I used to provide all documents for reimbursement. I called CINCH the following day and they said they didn't receive the documentation and had no way of checking. I also sent the documentation to the original customer service representative. I called CINCH a week later and they had my claim but they required additional information that wasn't on the original CINCH form. They wanted to know if oil was on the floor in the attic? If the fens and bends were damaged and etc. Im not an air conditioning and heating professional, so I have no clue. On Tuesday 30 June 2026, I decided to call and ask questions about canceling my service such as if I cancel my service is my claim still pending and etc.? I was transferred to customer service and since I had been getting incorrect information I started asking direct questions and not just believing what I was told. I asked to speak to a supervisor without success. I waited for a supervisor for 25 plus minutes without the original rep saying that the supervisor was busy and he would be with me shortly. He just left me on hold the entire time. I hung up and called back and spoke to another customer service representative and she couldn't understand why I had gone through so much. I found out later on that the supervisor tried to call me back while I was on the phone with the other CINCH representaive. I was told that because I called in to inquire about canceling my service with CINCH and the supervisor couldn't reach me its Cinch' policy to cancel the agreement. CINCH isn't a good company. No one has the same training in customer service and they just transfer you from one rep to the other. So now my service agreement is canceled and I can't get reimbursed my 1713.00 owed to me. I wouldn't recommend this company to anyone. I was authorized to find a company of my choice. I asked several times if I hire a company would there be an issue getting reimbursed? I was told no several times. Now there's an issue. This company is getting over on their customers and hoping that they will just go away.

Had an air conditioning tech come and diagnose my ac unit as it was leaking inside the house. He checked the unit in the attic and said yes it's leaking. He the checked the outside unit and stated the outside unit was also leaking. He said the capacitor was broken and preventing the compressor from shutting down and I needed a new compressor and capacitor. I had an appointment for the following week for the maintenance. I received an email that the technician was here, however no one showed. Then had email stating job was completed. I tried to contact Sears and Cinch just to be told by the automated phone service that no representative was available at that number. I scheduled for a return service for the job and had to pay for a second diagnostic for the same problem, however no one showed again. I got the same notification technician was on site and got an email showing parts and labor. It was the same technician that was supposed to show the first time. The technician also wrote that the supervisor advised closing the job. Why did they charge parts and labor when they didn't show? I got a separate company to come out and I was told the unit is fine that the drain line was plugged, after he unplugged the drain line everything is working as advertised. When Sears called about the job I let them know that no one showed and I was going to call a company I could trust.

Have been waiting for 5 weeks for my refrigerator to be repaired, Have been calling the call center to escalate and no results. They keep saying they are waiting for their team member to respond. **

Cinch Home Services was included with our home purchase in ’23 and we've continued it since. It's like any home warranty. They wanna put band-aids instead of fixing the problem. if there's a problem, the techs will come out and do the very minimal thing. They look for any possible way to not have to pay for something. Ordering parts is difficult and I have to wait. We had a refrigerator that we had to get parts for. Cinch sent the guy out to diagnose it, and then he ordered parts. But they never came. It took about a month before it got fixed.

What a joke. What in thought would be an easy warranty company has turned into a cluster. Fixing air conditioner is easy. I can call someone out and just pay for it within 1 day. Going through cinch is a process and they lie. I heard 24 to 48hrs, then I hear someone will be out tomorrow to fit it but the actual technician hasnt even gotten the ok to do anything and then I hear oh they are reviewing it so a other 24 to 48hrs to fix it. If you're wondering if its worth it....no. Save up money monthly to fix problems that may come up. Soooo frustrated!

Cinch has left our family without AC for 2.5 months (and counting) in the summer heat, with 3 small children in the house. We have called dozens of time, sent multiple emails, paid our monthly payments and deductible…and they refuse to escalate the situation. We’ve had to take weeks off work now with the combined days we’ve spent waiting on repair companies that do not show or drop the case after their visit. And yet each time we reach out to cinch their only resolution is to start over with another company. We are at a complete loss on what to do to get this resolved and so frustrated with our experience.

Cinch Home Services denied most of the labor reimbursement for my AC repair even though the manufacturer warranty covered only the part. I paid $806 out of pocket. Cinch offered $187.50 and refused to provide any contract section supporting their decision. Their contract states they are secondary coverage, yet they did not cover the portion not covered by the manufacturer. Their refusal to cite contract language and reliance on internal cost caps raises concerns about transparency and fair business practices.

If you are thinking of using this company, RUN. If you have not signed up with them, RUN. If you even come close to hearing their name, RUN. I signed up with this fraud company a few years back when I was walking at Sam's Club and didn't know that they are nothing but a fraudulent and crooks warranty company. They don't cover parts without making you pay a bigger portion, saying "this is not a covered part."

Cinch home warrenty consistantly finds reasons to not cover claims to the fullest. Every single appliance that I had them come and care for under my warranty, they found loopholes as to why many of the parts were not covered. They also give you monthly option but fail to tell you if you are not satisfied with them due to them not paying for the repairs or replacement after you use them, you then have to continue to pay for the entire year of service. They also use employees that barely speak English so you have a very difficult time trying to get them to understand what your issue is.

Updated on 06/19/2026: After getting a notice from Amanda to respond to a private message I did and provided the information requested. Then nothing no call, no text just crickets. I checked the status of my service request today and nothing has changed. There is an abundance of plumbers in Wichita Falls so I don’t understand the delay. There inability to assign this request is concerning because what if I was an emergency repair and got this kind of attention. I am going to cancel with Cinch and go with a Top rated warranty company that a co worker uses and he has had speedy response to his needs in time of need. They may say I am hasty but when I pay for a service I expect service not excuses.

I am extremely disappointed with Cinch Home Services and the way my warranty claim has been handled. My AC has been down for quite some time in Phoenix, where temperatures are around 110 degrees. This is not a minor inconvenience — there is a family living in the home with a four-month-old baby, and I have repeatedly communicated the urgency and seriousness of the situation.

When we bought the house, the previous owners gave us a year of warranty with Cinch and we just kept it going. I submit claims through the app and it’s been great. They have my address and I give them the serial number and the model of the piece of equipment. I recently used the warranty for the microwave. The screen works, you can see the time and the thing in the middle would turn the heating element. But what heats it went bad and wouldn’t heat anything. The techs came and had the part installed in less than ten minutes. Everything’s good now.

Currently we have been without AC for over a month. They only use Sears Home Services and they take forever to schedule and didn’t show up when scheduled

I out in a service order with Cinch on May 28, 2026. The service technician for the service provider came out on May 29, 2026. Several parts needed to be ordered, so I paid for those parts on June 1, 2026..

I like how quickly Cinch responded to my calls. I had some issues with my heating as soon as I moved in from the people who renovated the home. Cinch was able to get someone requested and sent out within a day or two. So, it was very fast service. They also picked really quality people to come work on my home. The contractor was fantastic. They were very knowledgeable. They were very frank about what was going on with my system, instead of dancing around the issue. So, now I trust the HVAC team that I have working on the house. That was really nice.

Withy a doubt this is the absolute worst company. Customer service outsourced to Asia and the reps are patronizing and annoying and ultimately fail to resolve issues.

I've had Cinch Home Services for three years. It was part of the home warranty when I bought the house, and I renewed it for peace of mind. I submit claims by phone, and it goes smoothly. The only time I've had to use Cinch was when my washer broke down. I was tremendously grateful because I got a new washer out of the deal. By the time everything was said and done, it took a month to get the washer.

I've had no problems with Cinch Home Services until recently. I don't like to do submit claims online. I like to talk to a person. But I usually have not had any problem submitting claims. I recently had a range hood issue. The first company never got back with me, and they never came to see what was wrong with it. They had asked me what was going on with it. I explained it to them, and I took pictures of it. They were supposed to order parts. But the day they were supposed to come to install it, they never showed up. And when I tried to contact them that day, they said they were running late, and that was 2:30 in the afternoon. I never heard from them after that. So, I called Cinch, and they had another company come out to do it. It has been going on six weeks, and I still haven't got the ranch hood fixed. I'm not blaming Cinch. I'm blaming their contractor. But other claims were handled very quickly and efficiently. This last one is just a chore to get done.

Cinch was recommended to me by my Realtor, and they said they were great. I signed up, and my experience with them has been great so far. Submitting a claim has been very easy. Cinch has been easy to deal with. The repairman took care of everything, and there were no issues. I'd recommend Cinch.

Cinch home warranty company is without a doubt the worst experience I have had with any warranty company. They don’t communicate with you and their 3rd party repair company in San Antonio Tx is worse.

I've been with Cinch ever since I purchased the home, which was in January of this year. So far, it's been okay. I wish things would get hastened a little bit more. Currently, my home is without any central air due to the HVAC not really working. And when that happened, I had to put in a ticket for someone to come out and check it.

No matter what you get, Sears comes out, in general, which normally is not a problem. They've been great on things like appliances. I had an issue last year with the heating and air. But what I had after a while of going round and around with Sears Heating & Air, I finally asked for a different contractor. Cinch did send me a different contractor, who fixed the problem instantly.

I was with Cinch for five years and the only two claims I’ve ever submitted went fairly well. The claims people did their job and asked questions. But for the first claim, there was a bit of confusion on my end. It seemed like online was the more streamlined, and the telephone service piece was a little bit disconnected. It needed to be a little more beefed up or user-friendly. The first claim was for a garbage disposal replacement and the people were out fairly quickly and had a friendly voice and tone. So, it was good. The tech that came out was great. He was clean and friendly. He was able to quickly do the job. He showed me where and how the garbage disposal was gonna be hooked up and even improved the line from the dishwasher to the garbage disposal.

I started with TotalProtect and it’s been about 20 years that I’ve been with Cinch. Submitting a claim has been good. I just call and tell them my problem. I’ve been getting very good quality from the contractors. I had three claims going all at once at around the same time. One for the washing machine, another for my stove and I had an electrical problem wherein parts of my plug went out. The techs examined the situation and took care of the issues. They worked together. The only thing was that the delivery people didn’t connect the stove replacement and Cinch promised to pay me $100 to get my own electrician to come out and connect it. But I never got the check. Still, Cinch is very good and conscientious about taking care of your situation.

The home warranty with Cinch was included in the purchase of my home and based on my experience, I have peace of mind and I see value. Submitting a claim was simple. It was just a few clicks on their website and a tech was sent out within the first couple of days. But nothing was found. It’s our range and it’s acting up so I kept track of the symptoms of what it was doing and sent it to the tech through email. I called and he said he never got it. It was in his junk folder, so he didn’t really look. He came out a second time and then it was determined that it needed two parts and that was the last I heard from him. He has been unresponsive and hard to get a hold of. We're a little over a month on the claim. I’ve reached out to Cinch and they could see that one part was delivered, but I’m not sure they had information on the second part. I’ve reached out two or three times to the technician on the claim, and I still haven’t heard back.

Our claims experience with Cinch was easy and straightforward and we got it done. All in all, it was good. The technician was professional.

I purchased an older home, which had an older air conditioning unit, and I didn't know if it was going to last the time that I was in the house or not. So, I got Cinch. I've submitted claims both online and over the phone, and it was easy. The techs were fine and I didn’t have any problems with their work.

It took some time to get the parts, but some parts were maybe from out of the country. But Cinch Home Services is good at rescheduling based on the parts availability. It's above my expectation. I would recommend Cinch to friends if they're buying a house. I will continue to renew it. It's easier to have people find those technicians instead of me trying to find one, especially in this place where you don't have a lot of technicians around. They drove far from other parts of Iowa to here.

I got Cinch when I bought the home. I've had it since November, and I have no complaints with the service. We're happy with the response rate and how the process went. It was fast. The contractor was excellent.

The air conditioner would not turn off and it iced over on the unit. We submitted the claim to Cinch online and it was easy. Sean, the guy who repaired our air conditioner, was terrific and very pleasant. He knocked each time he had to come in and out of the house. He didn't just barge in. He told us everything that was going on and he did it so that we could understand it. He was very respectful and professional. We would love to have him come back if we ever need him again. And I would recommend sending the same technician out to everybody. He was excellent.

Cinch Home Services used to be a different company when I first bought my house in July of 2011. They took care of everything that broke in my house. Submitting claims has been good. I liked the guys Cinch sent out. They did a good job. Real professional.

Cinch came with the house when I bought it and it’s been five years since then. I've had many claims over the years and calling them in is easy enough, although the automated system can be a pain to get to the right spot. Once I get to somebody, they tell me how much it costs, I pay that, and then they continue. I've had work done on the dryer, microwave, convection oven, stove, air conditioning, furnace, pool pump, dishwasher, refrigerator, and electrical too. The electrical people couldn't figure out the problem and said there was nothing they could do. But the guys for the furnace, the dishwasher and the dryer were good. There were a couple of other ones who said they didn't have anybody in our area because we're out in the middle of nowhere. So, it still cost me the money to make the claim, but nobody ever came out to fix anything. So, I didn't like that part.

I had an issue with our refrigerator and submitting the claim to Cinch was pretty easy. I just submitted it online. The only mixup was that there was a $100 co-pay and they went ahead and took the co-pay out on a credit card. But when the guy showed up to do the work, he said I owed $100 co-pay. Then he called and got it straightened out. So it was no problem. He knew what the problem was right away and fixed the refrigerator. He checked to make sure payment went through and then he left. He did the work in a timely manner and kept everything as clean as he could. He did a good job. That's the only time I used Cinch and it went real smooth.

I've been protected with Cinch Home Services for the last three years. It's good coverage. It was cheaper than the one that I had when I first bought the house. I've only submitted one claim. I called them. It was easy. Cinch did good service that one time that they sent out a contrcator. Also, the contractor was great.

Updated on 06/16/2026: Cinch still has not resolved our claim. I spoke with their representative Wendy to try to get a resolution and she requested we send a receipt for the purchased coil. When I tried to call her back and speak with her again about the issue, she didn’t answer my calls or return my call from the message I left. Its been a week bow going on two weeks. No call back and no follow up. We ended up having pay for a new unit out of pocket because they refused to return our calls and replace our unit. I read another review where the customer said he had replaced the coil and the unit is shorting and he still haven't heard back from them. The exact same situation happened to us and we too have a small child at home. I suggest anyone leaning towards purchasing a warranty for this company, please read the reviews and save your money and time. They will only patch things but when it’s time to replace them, they will find a loop hole and deny the claim. Also, ask them about their silent buyout policy that they aren’t straight forward about. If they send you a check to replace the part because its taking them forever to get the part, they consider this a buyout. Be aware of this company. We have been with them for over 15 yrs and been in our house for 20 yrs and when our unit failed, they denied the replacement. We have given them in the 15 yrs we have been with them enough money to cover 2 new units. Also, if you have a old AC unit and they no longer make that model, don’t allow them to replace the coil that mismatches the unit. Your unit still will not work. The unit must match the coil in order for it to work. They will be quick to want to replace the coil knowing that the whole system need to be replaced especially if its an older unit. Learn from our ordeal and other experiences. Read the reviews about all the hassle people are getting when it comes to replacing their AC units.

We bought the house in 12/25 and we’ve had Cinch since then. When I filed a claim, the techs came and did what they had to do, and fixed the problem. I will recommend Cinch to a friend.

The customer service with Cinch is great. The only thing is the one time I wanted to get my refrigerator fixed, they said it was going to take over a week. I couldn't wait for that. I had to call somebody else up to get it fixed immediately. Also, when I had my refrigerator fixed a month ago, the guy that came over here and fixed it didn't have the part. He said it was going to take a week to fix the dishwasher. I ended up going down and ordering the part at the appliance parts store down here. I got it in three days, and then he came back four days later and installed it. So, I ended up paying $30 for a part and paid $200 for the service. I actually ended up paying 25 bucks of my own money to get it done. Other than that, the guy that was here the last time was very nice, fantastic, very friendly and very polite.

The claims process with Cinch is easy. It does take a few days, but to what I've experienced, it's fine within a week. I've had a technician come out and they had to send another one out because it wasn't solved yet. We closed out the first issue because there was a product to be ordered, which took a while. Once it came in, they came and installed it but the unit conked off within a few days. So, they had to come back again.

DO NOT BUY CINCH WARRANTY / HOME SERVICES!! This is a scam company as you can see by the many, many, horrible reviews on Better Business Bureau.

I've had Cinch for two years, since I bought the property. Their claims process is good. It's an easy process. The technicians are really good as well. I'd recommend Cinch.

The previous owners had bought the home warranty with Cinch when we bought the house and we just have to pay for the deductible. $100 is decent. I usually submit a claim online and it is easy. We get a text saying a company is scheduled to come out on this day, and then it gives me the company name. Usually, it says that someone will be in contact me, and a day or two later, I'll get a text from that company. Anytime I have a question, Cinch is very quick to answer.

I've used Cinch in different properties for three years. Filing a claim has been great. Everything's good with their claims reps. The quality of work done by their techs has been very good. Most of the technicians have had really good communication skills. They quickly assess the problem and fix it.

I've had mixed experiences with Cinch. One call was quick, easy, and the repair was made. In another call, they sent somebody out who couldn't fix the issue and I've had no action on it since then. So, I found the original installer of what I was trying to fix and he came and fixed it for free. Overall, all these types of things are the same. You got to jump through a bunch of hoops to get something resolved, but I get it. Everybody's got to protect the dollar. Calling in and getting a response from Cinch is pretty good.

Cinch Home Services was in the agreement to buy the house. It was recommended by the real estate agent. We've been with it for three years. We recently used it. It was seamless. Everything worked well. I had an appliance break and I submitted it on the website. It was easy. The tech showed up on time, and knocked it out. He took less than an hour.

I’m pretty happy with Cinch, and I would definitely recommend them. Our real estate agent got them for us when we bought the house in December, and it's easy to contact them through a phone call or online. We recently used them for the first time because in our clothes washer, there was a little flood in it and it stopped working. Filing the claim was a pretty smooth process. I just called and talked to a representative. She asked me to describe the problem then connected me to a technician.

Updated on 06/08/2026: I sent a message on June 1 requesting assistance and an update on my claim, and to date nothing has been resolved. I submitted my air conditioning claim on May 24, and I have now been without air conditioning for more than two weeks with no resolution, no clear timeline, and no meaningful assistance from Cinch.

The Realtor gave me the warranty from Cinch when I bought my home in February. But with the value that it is, I'll probably pay for it again and keep it once it runs out for the year. I called to place a claim and it was very simple. The reps were very good and I was very satisfied with the tech’s quality of work. Overall, I love Cinch.

Cinch was recommended to me and it seemed good. I signed up with them this February and the customer service was great. I had an air conditioning guy come over to check my air conditioning unit. He filled it with freon for me and there wasn't any other issues. He cleaned it, so it should be good for a while. I've had good experiences so far.

Submitting a claim to Cinch online is hard to do. Sometimes, it's difficult to find out information about the equipment you have and they want a serial number and those kind of information. When you pull it up, it asks you what kind of air conditioning system you have. And if you don't know, it's hard to choose the right one. It wants serial numbers and you got to go out to the unit and try to find it. So, the process of opening a ticket is very convoluted. It'd be easier to talk to somebody on the phone for stuff like that. Once I get the claim in, it's very fairly simple.

To submit claims with Cinch, I go online and click the buttons. I have general knowledge where to find the information that they're asking for, whether it be part numbers or stock numbers, and it works fairly decent for me. My wife is having an issue with it, but I wouldn't because of my experience dealing with the piece of equipment that we ended up getting fixed. So, it was fairly easy.

Cinch and one or two others were recommended to us, and it seemed Cinch had the best coverage for the price and deductible. We signed up with them and so far, so good. However, I had to call several times to get them to change the contact information from my wife to me, ‘cause my wife works with patients all day, and she was having to forward the communications to me. Also, there was a little bit of confusion with our call about a dishwasher. We had to get an appliance guy then a plumber. Then we were about to get an electrician, just for what I thought would be a simple dishwasher problem. But it finally got resolved and it was covered. We paid the deductible to the appliance guy and for the plumber. There were two different deductibles, but it still saved us money. After the fix, the dishwasher seems to be working really well.

I submitted a claim to Cinch over the phone and it was easy. The representatives were polite and did what they needed to do. The only issue I had was when I got the dishwasher. Once it got there, I was told the techs were not going to install it and that GE was supposed to install it. In the end, neither one installed it, and I had to get somebody else to do it. Cinch gave me back $150 toward the installation, but it cost more than that. I had a deductible of $150 and then had to pay another $100 to have it installed. The technician was good. He looked right at the refrigerator and performed different things on it to see if it would work and whether there were real problems. But there were too many things going on with the refrigerator, so Cinch decided it was going to cost more to fix it than to buy a new one. Overall, it was a good experience too. I've been with Cinch for 20-some years and people should sign up for it.

I just purchased the warranty with Cinch in January, but I’ve submitted a claim. I did it over the phone and the rep who helped me was good. The techs were very good and knowledgeable, and they explained everything.

When we purchased our home, Cinch was the existing home warranty that we inherited. We've been using them for six years now and submitting a claim has been very easy. Most of the time, I do it online. My wife has also submitted one where she's done it over the phone. The contractors are able to come out within a week. They've been very helpful, kind and courteous while they are in our home. Cinch has made everything relatively painless for us. Their price is fair too.

I started out by calling when I file a claim and would talk to a person, but I go online now. That's very easy. I fill out the information and they get in touch with me. I get an email with the company's name and usually when they're gonna show up. I've had Cinch for over 10 years, and I haven't had any problems with any of the companies that they have recommended. Cinch covers pretty much everything. They will repair my appliances without me paying the max to get it done. I also like that I don't have to wait long for someone to get in touch with me to come out to do a repair. A home warranty is a good idea to have if you own a home. However, the additional funds that you have to pay for a contractor to come out is a little high sometimes.

I have had this service for a while and am so disappointed in their customer service. I have been waiting almost 3 months for my dishwasher to be repaired for a broken part. They use AI to call you. They have scheduled and rescheduled my tech appointment 6 times already. I plan to cancel this; believe me, it's not worth the monthly bill. Can't believe this is in one of the top home warranties listed; not on my list. So beware!

I've been with Cinch even when it was HMS. I've been with the home warranty company for at least 12 years. Our very first warranty expense was with our first home purchase back in 1999 and it was part of our home purchase. We had a good experience then. After that, we built a brand-new home and we didn't really take the home warranty out on that just because we didn't feel like it made sense because everything was brand-new. When we purchased an older home in 2014 was when we decided to revisit the home warranty because we had a positive experience with the home warranty previously and because it makes sense financially. It's easier for us to pay a smaller monthly payment versus having to come up with thousands of dollars for the potential.

Hi, in the past I had Choice and American Best. They were great. With Cinch im in the 12th day of waiting for service to my diswasher. They have schedule 3 appts with 2 different providers and they been "no shows". No follow ups or anything. I will not recommend this company at all. I called and email. No follow ups from them to me.

I enjoy being with Cinch. Someone came out to fix my refrigerator. They could not fix it, so I had to get another refrigerator. Cinch helped with the replacement. I appreciate them doing that. If they couldn't fix it, they gave me the money to purchase another one.

I've had a good experience with Cinch Home Services. It's a useful thing to have. It has satisfied our needs. I find it to be expensive. The cost now is 70 bucks a month, and you pay the deductible. We haven't had to use it much because we bought the house as a reno. But it's worth keeping. Now that Cinch updated how to submit claims, the experience is fine. I do everything on the website. The online experience makes it a bit easier, except you have to chase down serial numbers, depending on what appliance you're using. I haven't in the last few years had to interact with the claims representative much. They relay my issue directly to the provider, and I work with the provider. The last tech who came resolved the issue quickly.

I've had some problems with my air conditioner leaking underneath the unit. The first time the guy came out, he didn't see it, but he said, "I know it's not this or this." Then I called him out again, and he came out, and he said, "Oh, Cinch won't cover this. Cinch won't cover that.” But he went ahead and put the claim through. I haven't heard anything from Cinch telling me they won't cover it. There is some more water under there, so I'm keeping an eye on it right now.

My experience submitting a claim with Cinch has not been very good. They want a deposit of $150, whereas other companies only charge 100. I've had experiences where the people that they sent out couldn't do anything, and I paid the $150 to have them send out, and then still had to call a company on my own and pay for it, that could do the job. I had to fight to get the 150 bucks back. No matter who I call, it all goes to Indonesia somewhere. And if I call the home office, all the numbers that I have for the home office also go to the same overseas answering service. And they won't even talk to you until you pay. Even if you try to discuss it, they’ll say, “I can't do anything until you give me 150 bucks.” With all the crap that's going on, I'm close to changing to somebody who has representatives in the United States, so that I can contact somebody and discuss it with them.

To submit a claim, it's difficult because you get sent to a call center in a foreign land. But once you're assigned to whomever, you'll have a case manager who seems to be stateside and that's pretty good. So submitting a claim is a little dicey. It's almost easier to just do it online and wait for your case manager to phone you.

Do not waste your money. Only interested in helping if you try to cancel your contract. Unresponsive and do not care about service. Had them for 5 years, and it was a hassle every time. I finally wised up and canceled the renewal. Don't get suckered in on the con.

Cinch Home Services was called something else and it changed to Cinch. They had the best value for the money at the time. I started out at 49.99. Now it's $30 more yearly. I submitted a claim online and it was simple. Somebody called me within 24 hours. He was nice and knowledgeable. Everything was good. The tech fixed some things I didn't even know were going on. Duct work had fallen off the air handler. He fixed all of that and my AC is ice cold in the house now. I was grateful that he got me up and running and I didn't have to pay more money. I recommended Cinch for my wife's house and she's now a Cinch subscriber. My wife got it and she liked it after I told her how easy it was. She had one service that they told her they would fix something and they had her paying the whole price. That's why she moved on over to Cinch after she saw my experience.

We wanted to be protected for our appliances and to have something that gives us the comfort of having insurance. And if something goes bad, we can call and get it repaired. We signed up with Cinch and we've been a customer for 15-plus years. I submit my claims online and they have all the options on there where you select the issue that you're having, then you submit the ticket and they'll assign you a contractor. After that, the contractor reaches out to you with the date and time, then they take care of whatever your problem is once you schedule the date.

I had a problem with my HVAC. I made a claim to Cinch to get it fixed. It was an easy one. The website was easy to use. I did call a claim representative. Using the website, I couldn't get someone who was readily available. So, when I called in, the agent I spoke to was able to connect with someone who was readily available. She was very helpful. The technician was also good. He communicated well. Everything went well.

Cinch has good customer service. 14 years ago, they were HMS then they changed their name. However, not all technicians have been positive. I'm dealing with some situation right now with my AC. This is the fifth visit but my AC is still not fixed. The motor was out. A guy came and diagnosed it. I know they wouldn't fix it on the first day. On the second visit, the guy came to my house, took a picture, and said I wasn't home. But I was home. I actually watched him drive off.

I'm not always good with the contractor that Cinch sends. That doesn't work all the time. You have to look into who they're going to be sending you. One time, I had to get a water heater and ran into difficulties. The person that they sent me was fine, but he had me go through a whole lot of other things that I didn't need. He was trying to run up a bill which was several thousands so I just went to somebody else and got that done for nowhere near that much.

Cinch is a good company. The homeowner before me used them. I just continued to use their service and I've been with them for two and a half years. Recently, when we had a storm and my sump pump stopped working, they sent someone out. It was a pretty easy job. I was able to reach them. They put me in contact with the technician. It was efficient. Their representatives were considerate. I was in a panic because we had received a lot of rain and the water was starting to back up. So, they saved me before the water could damage the basement. I would definitely recommend Cinch. I haven't had any issues working with them. Communication is good. They show up on time.

Worst home warranty company I've ever dealt with. I'm a real estate agent and have worked with many warranty companies over the years, and none have been as disappointing as Cinch Home Warranty. I filed a claim, paid the fee, and they never sent a technician. Instead, they told me to find and pay for my own. After submitting the first technician's report, they requested additional information. The technician returned and provided everything, yet Cinch still asked for even more-forcing me to hire and pay for a second technician. After all that, they denied the claim and stopped responding entirely. I do not recommen V; company to anyone.

Once our home warranty that came with the mortgage was over, we went to Cinch. Filing a claim with them is easy. You just do it online. The technicians have been pretty good. However, I had some problems with them at one time. Our dryer was not working and it could not be fixed. They gave us a hard time about that until they finally offered to give us a small portion. Once I complained on Better Business Bureau and Consumer Affairs, they went ahead and gave us the price that they should have given us to replace our dryer. That took several weeks to get resolved.

The claims process with Cinch is fairly easy. The reps as well as the technicians they send out have been good. Recently, we had to deal with an issue with our microwave. Nothing was wrong with the microwave, it was just something we didn't know about it. The technician told us about it and was very informative.

If I could leave negative stars, it would still be too high. We had them for over 9 years with no major claims. As soon as the AC broke, they took two weeks to even send someone. When we fixed it ourselves, they refused to cover it. Their customer service was the absolute worst. It’s not bad enough that they farm their calls out to Bangladesh, but they are the absolute rudest people I’ve ever dealt with. When I finally had enough and tried to cancel my subscription, their customer service people hung up on me several times instead of canceling my service. NEVER DEAL WITH THIS COMPANY.

Submitting a claim to Cinch is slow as hell and frustrating, but they get it done. I usually let the technicians in and point them at the thing with issue, and they fix it. Sometimes, they show up and then they need to order a part, and then come back. They explain the issue and the solution well. I understand what they're doing. It's just the timeline. It shouldn't take three weeks to fix a dishwasher. I live in an area where there's a lot of people, but Cinch can never find a technician to do things. So, that's the biggest issue I have with them. This is a whole city, there are thousands and thousands homes, and yet they can't find somebody quickly to repair things.

The most recent repair situation was for a garbage disposal was not working. It was making noise when you turned on, but it was not performing properly. I just go to Cinch Home Services' website and submit claims that way. It's very easy. I usually get a message from a generic number that will tell me that the heating company said, "XYZ will be in touch with you to schedule an appointment." That XYZ calls me to schedule the appointment. It wasn't good for two or three years prior with the contractors. Cinch would send a contractor out and it was the same one. The contractor looked at the job and didn't know exactly what he was doing or what to do. But it has gotten better this year.

If a home warranty is not offered, inquire about it because it'll help you when that time comes. I've had Cinch Home since 1999 when they were still called HMS Home Warranty, and my experiences with them have always gone very well and smooth. They have met my expectations and more and I haven't had a problem in all the claims I've made. In the beginning, I was using the phone to submit my claims. But in the last five to eight years, I've been doing it online. The techs who have come out were very professional and the last one explained to me exactly what the issue was. Then he gave me a time estimate on the part order and kept me informed during that waiting period. I liked his whole demeanor and how he explained the preventive measure going forth.

I call Cinch Home and make appointments to get something fixed or looked over. I do it with their automated system, but once in a while, if I have other questions, I push the button to talk to a representative. Sometimes the contractors don't have the right parts, so they have to order the parts and come back a few days later. But that's just an inconvenience you got to deal with because they don't have any idea what's broken. Overall, it's a good service and I never had a problem with them.

Cinch was recommended when I purchased the property and it’s been four and a half years since I got the home warranty. The claims process is easy and the reps do a good job. The techs are professional.

I had a good experience when I talked to a customer service person about renewing with Cinch. It's been more than five years since I started the warranty and I've only had to use it one time. It was cool. I set up the service on the app for an AC issue and the tech fixed it. The deductible was $200. It wasn’t too bad because it could’ve been a worse issue.

I've had my Cinch home warranty in place for three years and the experience has been great. Submitting a claim is easy, but I know more than most consumers because I'm an agent and I deal with this all the time. I had to do one, and I tried online, but it wouldn't let me enter "ice maker" for the refrigerator. So I had to call Cinch. The guy came out the next day and fixed my ice maker, and it's working awesome. For my other claim on plumbing, the tech came out within a few days. It was quick. The techs have been professional, trustworthy and reliable. I’d use Cinch again. The price is more expensive than it used to be and what other people get. But I trust Cinch over some other home warranty companies because they don't have limits on certain things like other ones do, and because I know more and have researched them.

I called Cinch Home Services to set up a service request. Usually, a contractor calls me within one day, sets it up and it's very smooth and quick. The contractor came out and replaced our garbage disposal. They set the appointment and called half an hour before they got here. It went very smoothly. They had parts available. I only had to pay a co-pay of $100. I didn't pay for the initial contract. It was very good. We've used Cinch twice since we moved in. Do it.

I've been with Cinch for almost 15 years. It used to be really good, and it's been going downhill consecutively every year. My bill's been going up higher and higher as well. When I signed almost 14 years ago, they were supposed to be $45 a month permanently, and it's $80 a month now. They sold the company and it changed hands. I said, “Look, whenever I signed the contract almost 14 years ago, it was $40. You are not able to change said contract without me signing a new contract. The guy started laughing, and he said, “Yeah, we've been changing your contract every month for the last 10 years. It's not just you, it's everybody that we have under us. We've just raised the price on everybody.” So, they've been changing the contract without legally changing it.

When I bought my condo, the people gave me insurance for a year, and they chose Cinch. The home warranty company has been very helpful, and they've been very accommodating whenever I've wanted a specific provider. So, it's worked really well and usually, the customer service is good. It's very quick and efficient. Only one time I had the automatic recording. I wanted to talk to a specific agent, and it kept on going on the loop, but I finally got someone to talk to.

Submitting a claim online to Cinch is easy. Their online form is pretty simple. I felt like if I ever needed to talk to a person, that was a problem, because there are people who don't speak English generally or their English is poor. I've had numerous claims with Cinch and had talked to several reps. Their accents are really thick and hard to understand. So, it makes communication very difficult. All the technicians that we've had have been great. We've had our dishwasher replaced. We've had our dryer repaired. We've had our washing machine replaced. We've had our heating and air conditioning system serviced since August. So, everybody was great.

I just got with Cinch in the middle of February when I bought my house. The customer service was good and the technician was great. The only thing is, the first time I called, it was for a plumbing issue. I called on a Monday and Cinch couldn’t send anybody out until Friday. So, if it were a bad plumbing issue, that would have been a problem.

I just bought my house less than a year ago, and Cinch was included for the first year. The seller had to provide the warranty, and they had Cinch. My Realtor suggested it because he had found it to be a very reliable policy. I've only made one claim. I gave the information, and then somebody called me and then told me who I could call to come out and look at things, and then I did that. The person who came out was great. It was a problem with my ice maker initially. He was digging around, and he found out that there had been something leaking, and it collected in the bottom drawer of the freezer. It was 30 pounds of solid brick of ice.

Cinch has done a very good job of making things very easy for me to tackle. Everybody that has been to my house has been very professional and very polite. They've done a wonderful job, explained everything to me, and cleaned up. Everything's always taken care of. I've been very satisfied with the price, especially with the latest claim, I didn't have to pay anything out. I would tell others to give Cinch a call and talk to them. I've found everything very easy. I just call if I have a problem. Recently, I called for my air conditioning unit that didn't work last month. I told them what was happening, and they said, "Well, we'll get somebody to call you locally for you." The company that had come and fixed my air conditioning called me before I got off the phone with Cinch. That's how fast it was. I was very impressed with that.

I’ve been with Cinch for quite a few years and at some points, the customer service has not been great. I was trying to get some things done with some of my appliances, and when it came to my washer and dryer, the rep told me that if it wasn't stacked, I had to file two different claims and be charged two different deductibles. The customer service was fine, but it was just what I had to do as far as the dual application. One tech tried to tell me that I needed to change all my piping and that they would be able to do it for me at a discounted rate. They also told me that water lines were gas lines, which I knew was false because I have done some plumbing myself. It was like the company was trying to pad their own pockets.

Cinch Home Services is one of the most inconsistent and misleading warranty companies I’ve ever dealt with.

⭐ 1/5 — Two years of failed repairs, weeks-long delays, and zero accountability

We bought the house on October 7, 2025 and the Realtor picked one company. But the deductible was too high and I told her it was crappy. She then picked Cinch. I call them directly when submitting claims, and it’s easy. In my first claim with them, we had 12 lights with ballasts and they were all going bad. Cinch denied the request and I made an appeal. The electric company said that they would remove those and then just rewire the lights, which was a lot cheaper, and Cinch approved it. The electric company, AJ Electric, was great.

I’ve done two claims with Cinch so far, and it’s been a very good experience. The technicians were very good. One technician wanted me to give him a review. However, they said a $200 deductible, but that's a $200 deductible for every appliance there is. That's very misleading. But that’s the only issue we had with them. Their customer service has been very good and very on top of it.

I started with Cinch's predecessor company when I initially bought my home. The policy was gifted to me for the first year, then I renewed it. It’s been about two years now and during the initial years, I had to call for service requests, but with technology, it’s all done online. It’s seamless. I appreciate the convenience when something happens.

I bought a house that came with the Cinch services. I've had the home warranty for five years and it's been a positive experience. I submit claims online and the reps as well as the service have been good. My dryer wasn't working, and they came out to fix it. It took them a couple times, but they kept coming and it's fixed correctly now.

My experience with Cinch has been excellent. I had them my whole time living in my house, and every claim I had, I was always pleased with them. They always showed up as well.

Cinch is like my backup landlord. With them, I don't have to worry about stuff. I make my monthly payment, and I know that if problems were to hit the fan, I've got them to help me out. I don't have to have that backup so much in cash, but I've got that support. So, I'd rather chunk away at it on a monthly fee than nothing and I'm not going to fish around for contractors on my own. They're going to send me somebody that they believe is reputable. Then, I'm looking at $150 deductible. In the scheme of things, they replaced our air conditioning and furnace unit for us. I don't know how much that would have cost, but at the time, because the deductible has risen, that cost me $120 out of my pocket, and that's huge. So I like the financial safety that Cinch provides.

Through Cinch, I can get things repaired at a reasonable cost. I have them for six years now. I like their professionalism and that it doesn't take long for them to get someone out to take care of things. The last contractor I had was really good and I had some that I kind of questioned. Recently, the oven stopped working and the techs that Cinch sent out fixed it. It took about a day because they had to go back and get parts. Since the repair, it has been working perfectly. All in all the warranty is worth it and I'd recommend Cinch to my family and friends.

I feel that this company is a ripping their customers off. I have paid thousands of dollars for membership over the years and have only used them a few times, with at least two of their referrals providing unsatisfactory services. I called the company yesterday because my hot water line had broken and water was gushing over the floor. The representative informed me that the deposit had increased to $150 without any prior notice and that a plumber would call me the following day to schedule services. However, I called a plumber myself and was charged $125 for the entire job. The company also is requiring me to pay $150 for each kitchen appliance or $300 to repair my dishwasher and stove in the kitchen, while the previous deposit covered all of the kitchen appliances. To say the least, I am totally disappointed in Cinch Home Warranty.

The service with Cinch was included in the contract when we bought our home two years ago. The process is easy. But they can improve their guidelines and customer service. It’s counterintuitive. I had an issue with them when I had a plumbing issue and they didn't follow protocol, which cost me $1,000, versus it costing me $200. It was a Sunday call, and they said they couldn't help me until Monday. But it was urgent. When I later called to make sure that my money was refunded, I found out they could have opened an emergency ticket. Then it was later denied. It’s been taken care of partially. But the other part was that they said it was not covered because the plumber we used, since we had no choice, marked it as grease buildup, which was not what it was. It was normal wear and tear. But going back and forth about it, I didn’t have time for it. I was dissatisfied with that call but the other calls I've had have been okay.

We bought a home and our Cinch Home warranty was included with the purchase. We recently submitted a claim and it was really easy using their website. They handled everything great. Also, the techs who came out were very helpful and it was easy to schedule the service with them. They did a great job, too.

Cinch has been good to me and my experience with them has been great. People should get the warranty from them. The reps are very professional, even the ones when I called in. I only had the repair people come out twice for plumbing problems, and they were there on time.

I'm a realtor. And I encourage people to buy the Cinch Warranty, because I've been a customer for 12 years. Using Cinch has been a very good experience. Recently, I've run into a little something, but it wasn't Cinch. It was the service person. But that's a different story.

I'm a realtor and our company recommends Cinch to their clients. I also have them in my home and I've been very happy with their service. I've been with them for a couple years and I've used them a couple of times. The communication and the timing are very good. When I need to submit a claim, I call the number on the card and it's very easy. Recently, the AC's parts were replaced and it was super easy to do. But I had to go through a technician that Cinch recommended. I also had a big out of pocket, which I feel like if we had a choice of technicians, I could have gotten it a little cheaper for both of us. So, maybe Cinch could allow the client to pick a vendor that they have used before. Other than that, I love their customer service as well as their follow-up.

I purchased a policy when I bought my home. I have now attempted to use the service 3 times and all 3 times, the repair was not made. It appears to me that only sub-par contractors are signed up with Cinch. I have asked twice now for a phone call to talk through what is needed and how the contractors are not handling the issues and no one has called me. I specifically asked for a phone number to the contractor they assigned and they told me that they do not have a phone number, they only message. They agreed to message the contractor to call me, but then the contractor only messaged me. It is impossible to get anything done through messages and AI responses.

It’s easy to submit a claim with Cinch. They give you the email and number of who's coming. And then you talk to the person. I just got a hot water tank done. But when the guy did the heat, he told me, "You need a new furnace." That furnace was there before I was in. The tech came out three times. The man kept saying I needed something else. I guess he didn't know what I needed. I told Cinch I didn't want him anymore. They sent a new tech, and he fixed my heat. Yesterday, the air was on. As long as I call them and they send somebody out, I don't have a problem with them. They don't have a problem taking my money out every month on my account as well. Cinch has been good. When I talk to somebody, they get right on it. They also have a good price. I would recommend them.

I purchased a home that included a warranty from Cinch. What a poorly operated company! For two months, I called and spoke to four representatives and three supervisors, only to be told by the last representative my ticket had been closed. Issues has not been resolved and I keep getting the run around.

I've been a Cinch customer almost eight years now and they've always taken care of everything I needed. I pay monthly and I like that it's monthly. The claims reps have been very professional too. Most recently, I had two claims right next to each other. One was for plumbing and the other was for our air conditioning unit. I've done both of them online and the process was self-explanatory. In regards to the plumbing claim, the person that was supposed to come out and fix it never called me. I tried to call the number that Cinch gave me to the person, and it was AI. They didn't answer their phone or leave any way to call me back.

One of my friends told me about Cinch. I had a couple of companies and the services were terrible with one company because the only thing they did was paid a little money, but they had me doing almost everything. I had to get the people to come and do everything and had to go through the company. In the two years that I've been with Cinch, one of the experiences that I didn't understand was with a company that came to look at my stove. They came and looked at the stove, but they didn't reply back to me on what they were going to do if they couldn’t find a part. What had happened was, after a couple of months later, the contract had ran out with them for replacing the stove.

You will wait at least 3-4 days to have your AC or your Fridge fixed! I'm curious how most people in Florida can wait that long?? Then after the same fridge repair person came multiple times and said he'd recommended replacement they still messaged me parts may be in within a week?? I have been with Cinch for multiple years and the service has continued to go down. I would say save your money for a repair and avoid them at all costs!

We purchased a new home and the seller covered part of the home warranty from Cinch. It’s been less than a month since we’ve had it, and if I need to submit a claim, I can call them or do it online. The process was easy. The rep asked detailed questions and sent someone out right away. I like that they were very quick to respond, and the contractor came out quickly and got the job done. Cinch was reliable.

A few weeks ago, the first person Cinch sent me was inept and said he'd be back the next day, but I never heard from him. In the old days, they were available on weekends, but now they're not. I couldn't get anything accomplished till Monday so I went the whole weekend having to use a commode because I couldn't climb stairs to get to the other bathrooms, not to mention the fact I was terrified of using the bathrooms because the one downstairs had overflowed.

I have some negative things with Cinch but for the most part, my experience with them has been positive. They're pretty helpful and I'm satisfied with the price.

Cinch has been great. Allstate told me about them and I've had them for over 15 years now. I've never had a problem with them. I do my claims over the phone and the technicians are always good. I've used Cinch for a dishwasher, a refrigerator, a washing machine and a dryer, and I've always had great service with them. The washing machine kept on having a problem so they replaced it. I would highly recommend Cinch. I am always happy with their service.

Cinch has been pretty good. I've been using them for about 3 years now and the reps have been good as well. A technician usually comes out in two days after I put a claim in, and they've been good too.

I'm a Realtor, and I'm offering Cinch to clients. I wanted to see what it's like and signed up as well. When I had some drainage issue, Cinch sent me someone from five minutes away. A guy came within the first day or so and he was an excellent person that I've referred him out to other clients. That experience was quite good. Then I thought I had another issue, and I asked for him to be sent. I paid the deductible, but there was no issue. But again, he was quick.

I'm a baby boomer, and I'm not into all this automatic stuff. I like to talk to people but I don't talk to anybody at Cinch and I don't like that. But on the other note, it works and that's how life is now. Nobody talks to human beings anymore. The last time I used Cinch was a couple of months ago. I used them for a washer that went down, and it was two or three days, and everything got taken care of. The job got done. A lot of friends of mine take care of stuff at their home on their own but I don't believe in that. I believe in letting the professionals take care of them. If my air conditioner goes down, I got people to come work on that. I have friends that tell me they could do that but when I go over their house, they still got to work on this and that.

I'm pleased with Cinch. It was the previous owner's warranty coverage and it was transferred over to me four years ago, and I took over the payment. I don’t care for submitting the claim online because there’s no collaboration on availability. The reps call it in as a ticket and then you get a call from someone who tells you when they can come out.

The warranty with Cinch was added to our home purchase by the seller when we bought the place my son lives in. It's been a little less than a year since then. The first claim took a while because there was some uncertainty about the availability of a replacement part. There was some disconnect when we were going back and forth between the repair people and Cinch. Eventually, the part was found and the unit was fixed, but the service could be improved. I've used Cinch three times, so it's absolutely been helpful for us and the contractors have been great. In our recent claim for the dryer, the techs showed up on time and explained things well. They got what needed to be ordered and got it fixed. The dryer is working perfectly. I love the value of the service, which has been a benefit, and people should consider getting it.

I’ve had Cinch since January of 2005 and submitting a claim has been relatively painless. I prefer to call and speak with a representative. But everything is pushing to have the claim submitted online. Like everything else, Cinch is switching over to a web-based service. Other than that, it's been fine. Most times, the techs can resolve the issue. When they first come out, sometimes parts have to be ordered. But it's been a good experience with them.

I've been with Cinch for two years now and submitting a claim has been easy. I do it online and usually, the tech's out in 48 hours. Cinch is a good thing to have.

Cinch was part of the negotiation when I was buying a house and it’s been a couple of years since I’ve been using the service. Setting up a claim was nice and it was a great experience. I just followed what was on the website after logging in. I was given information on who the contractor would be and their phone number to contact them if needed. I had AC issues and the techs changed the capacitor and the fan in the motor. Cinch is great. Filing a claim is easy and finding local people to help you out is quick.

We just bought a house that came with the Cinch warranty and when I had to file a claim, it was easy. Working with the techs was extremely good and everything has been very good since the repair.

Cinch's customer service has been fine. It's just their contractor sucks. I had a problem with my furnace. And they used Sears contractors. The Sears contractors had to get a liaison. It got so bad that they had to make sure they had a liaison stay in the middle of this because the contractor was not doing their job. They sent out three different contractors. Never got the part. After that, the liaison had to stay in the middle of it to make sure the job got through. But that was the only thing that made the whole thing easy, 'cause they got involved because it had gotten so bad.

My Realtor told me he uses Cinch and I called the lady and set the warranty up. I paid in full and moved into my new home. I've had a dishwasher since I came out and the door is wibby jibby on it, and it wasn’t drying right. I put a load in, and the bottom arm that swings around at the bottom came off. The dishwasher needed to be replaced and it’s disgusting. It’s below builder grade and it was used. Cinch sent a representative and told me to put the arm back on and that I just need to use the rinse agents again to get it to dry. Then he walked out the door. When I took the cap off to put the rinse aid in, it was full of what looked like gunk in there. I had to take a knife and chisel it out. I tried putting the rinse aid in and it wouldn’t go in. I used vinegar and did everything. I called Cinch back and they are working on getting that fixed. They refunded my deductible. They put it on a recall, and I don’t know what that means, but we’ll figure that out later.

I've been with Cinch Home long enough for some discounts. Submitting claims with them has been quick and I get pretty good people. Sometimes, it's people that are familiar to me. I can also request for them easily. The quality of the service I received has been good. Pretty much the technicians that I have had were true professionals and knowledgeable. But the price is constantly going up and I don't use them that often to warrant an increase. Other than that, the coverage has been good.

I typically call Cinch to submit a claim and the process is very hard, but the response is immediate. I wish that sometimes I could speak to a human being. It’s very difficult to reach a human now with AI and before, it was just recordings. But the techs were awesome, professional and fixed everything, except for one person. He was the same one who came back and ultimately fixed it, but it was an odd experience. Still, I’ve been with Cinch for 10 years and one odd experience out of many years is not a bad thing. I just got a new AC unit put in, which Cinch covered, but they don’t cover wires, pans and other parts needed to make the unit work. I had to pay for those separately, which was ridiculous. Price-wise, I wish it were cheaper.

I have a good experience with Cinch. They have good contractors, and the service is very nice and good. When I submitted a claim, I did everything by phone. The reps were good and very nice to us.