Cinch Home Services Reviews

My experience working with Cinch was good. Whatever I had going on, I filed a report. They took it in and set up an appointment. They came out and took care of it. They came out and repaired my heating unit one time. I had just bought the house, and it hadn't become cold yet. So, when they did the inspection, they inspected the air, but they didn't inspect the heat. So, when it turned cold in the end part of November, and when we did go to try to turn the heat on, the heat did not come on. They came in and said something about the thermostat in the attic. And then my Google Nest wasn't working right, and I got a new Google Nest thermostat in the hallway too. Cinch is a good company. I would recommend them.

⭐ 1/5

Cinch paid to “replace it” was 1/3 of what it actually cost to replace it. Plus, the $250 deductible and all those months paying this company. It would have been more affordable to put that $70 aside each month and save up for a new system rather than hand it to Cinch. Lesson learned and we would never recommend this company to anyone. I also plan to call our realtor and advise him to advertise a different company.

I have maintained a Sears Home Warranty via Cinch plan for approximately 8 to 10 years and currently pay about $59 per month for coverage. I have consistently made these payments with the expectation that covered appliance repairs would be completed within a reasonable timeframe.

I'm calling my lawyer to fight this one. When I booked a service request to fix my air conditioning system (when here in Texas temperatures are in 100 F), they booked with local providers that were not available until a week from that day. I called to look for another provider that can come sooner. The one they booked did not respond nor confirm with me nor with Cinch. I found a professional, licensed and well recognized company that went to my house the same day. When I tried to submit the invoice from this provider for reimbursement, Cinch just claimed that that was not approved by the company, so they declined to reimburse. I won't do any more business with this company. They do not care about you even if you are cooking in your own home for having a non-working A/C.

It has been three years since we've been with Cinch Home Services. We like the simplicity of the process. Also, they have not quibbled about anything that we brought up. We'll stay with them because they're very reliable. Submitting a repair request is quite advanced. I was able to work with the service provider, which was great. They followed up, and did a good job. We've had some bad technicians in the past, but Cinch has taken care of that situation fast. We haven't had issues in the last three services. That's over a year and a half now. The service people seems to upgrade over the last few years. Cinch got better people working for them for servicing appliances, and that's a plus because that's going to simplify getting whatever you have fixed.

The property manager bought the warranty with Cinch for me when I bought the house and the hardest thing has been contacting them when I have questions. I had questions about the people doing work on my air conditioner, and I wasn't able to get in touch with anyone to ask about that. The contractors I've worked with have not been great but not bad either. I have recommended Cinch because it saved me a lot of money. The full price of getting my air conditioning fixed would have been much higher than what I paid for my copay. The coverage price is a little high but it's still worth it.

I received the Cinch home warranty for free when I bought my house, and it was included in my contract. Since then, I have had one issue with my furnace/AC, and the experience was good. I got it fixed within a couple of days, and my house is still cold, so I'm happy. I handle everything by phone, and I only had to talk to somebody twice, and there were no problems.

The reps on the phone have been great. Just very recently, my central unit was acting up pretty badly. Apparently, I had a small leak. The contractor fixed that and cleaned the unit. But it's a very old unit so at some point in time, it will have to be replaced. I might have to have them back out again. Other than that, so far, so good.

My experience with Cinch’s service has been good. It’s easy to submit a claim. They send me the name of the business, the address, and the phone number. The quality of the contractors has been 90% good as well. I like Cinch.

Cinch fixed the air conditioner. A technician came out the next day after I submitted a claim. He was really nice. He repaired the flux capacitor. I have an AC tech coming out because he needs to fix something that's under the house that has nothing to do with my Cinch warranty. I'm having him check to see if it needs a recharge, too, because it runs all day.

My most recent claim to Cinch has taken forever to get fixed, but that was not Cinch's fault. That was the contractor’s. Cinch is on top of everything, trying to get everything handled, so they've been doing a good job. My AC has been out all summer, and it sucks. At first, they got a person to come out. They said it was the belt. So, they said they got to order the part. Then weeks went by, and nothing was happening. So, I called Cinch. They tried to call this company. They never answered. They just stopped picking up. So, then they got me in touch with another company. They came out, looked at it, and put the belt on. It broke not even 24 hours later.

To the Executive Leadership Team at Cinch Home Services,

My experience with Cinch was good. They got my situation resolved quickly. My garbage disposal quit working. My drain kept getting clogged up because it wasn't working. So, they got it fixed within two days. The technician that came was great. He was gone in like an hour. He had a brand new disposal put in. I'm satisfied and I'm still with Cinch after about 15 years. I don't have too many claims, but so far so good.

I've done a claim online, but a couple of times I've had to do it by phone because it was a recall on something that supposedly had already been fixed. So, you can't do that online, and they tell you to call. Cinch is definitely worth it, depending on the age of your appliances and any of the appliances. My fee was almost 1,000 for the year, and I've already eaten that up because I've got them coming out again next Tuesday, and this is a recall for the third time for a plumbing issue. If I didn't use Cinch and just used a regular plumber, I don't know if they would have stood by their work that many times and for that long period of time. But with Cinch, I know that they'll stand by it. They'll take care of it. Overall, Cinch is a good thing to have. Sometimes I had difficulty understanding some of the reps, but for the most part, it's not a problem.

I heard bad things initially about American Home Shield, then my sister had Choice and she had a bad experience. So, when I saw good ratings for Cinch, and since my mother also had them, I went with them. They typically deal with more qualified people and the coverage they offer is pretty good. But it's hard to get the stuff moved within their atmosphere. A claim has got to go here, then it got to move here, and got to go through approval. When you’re dealing with something leaking, that's a problem.

For 10 years, I've had Cinch. When we were buying the house, it was offered to us, and we took the opportunity. Filing a claim has been relatively easy. The website's completely fine. We had some issues back last year. We had the issue with the washing machine. We had to find somebody within their network to be able to cover repairs on that washing machine. Then it became a situation where they had to come multiple times because they didn't fix it correctly each time, and then it just broke again. It was multiple times that they had to come over to the house. The parts were either the wrong part, or it was a situation that he fixed one part, and then realized he needed to fix another part, and then it was still making the noise, and we were still having issues. So, I had to spend another $150 to have another service come out there. We got a different repairman this time, and he fully fixed it, and it's working fine now.

I have an A/C unit from Sears who more uses Cinch. This is news to me and I finally had my unit serviced and during the hottest time in summer the unit is blowing hot air! Why! It worked fine for 2 years without service and a tech comes out in April and by July is not working? Why? Since service maintenance is now free, I have to pay for a tech to come back out? No sir/ma'am! I run my unit at 76 and above it should still be working! Now I have to wait for the tech to come out for the fall service. I will be watching. Fail me once shame on me! Fail me twice, I leave bad reviews & cancel my service! I'm addition to them not servicing my 2nd unit and wanted to charge me for a second trip. NOT! SUCH A RIP OFF!

I bought a house in June, and Cinch was included with the purchase. They’ve been very conscientious about the issues I've had and have followed up to make sure that the individual who needed to repair things came on a timely basis. The air conditioning was having issues, and my son-in-law, who handled it, said that the techs were very professional. They got the piece in. They came out after hours to install it, and the gentleman was extremely nice.

The seller of the home provided us with a home warranty, and Cinch was the one they chose. I'd never used Cinch before, and I didn't know anything and had never heard of them. And I had some concerns as to whether Cinch was the home warranty company that we would want to use moving forward. But since the seller had already paid for it, we accepted the service. I decided to look at another home warranty company that may or may not be better, so I signed up with another home warranty company, and it was a horrible experience. I immediately went to Cinch and told them what the situation was and they jumped in and took care of the problem. So, Cinch is my home warranty company moving forward because they've done what they said they would do, and they've done it in an orderly time.

Cinch asked me about my order being complete. I told them I haven't received the reimbursement for the dishwasher. Other than that, the service in the past has been good. I've been a customer with Cinch for about 17 years. I only had one problem with a technician, and they sent a different company out to take care of my issue, and it's been okay since then.

I'd tell anybody to go with Cinch. They've done a great job for us. Our realtor selected them for us when we bought the house in February and so far, we've had four different calls. Some have been maintenance, ended up being maintenance, and the other ones were a couple of repairs. The recent one was for a microwave that quit, and they just replaced it rather than repair it. With the parts ordered and everything else, the whole thing took five days. They contractors were quick and efficient. I went online to submit my claims and typed in what I needed on their website. They sent somebody else to take care of my service requests and then if I could tell them a model number or what equipment was having an issue, that helped them a lot to find parts quicker. All in all, having Cinch Home gives us peace of mind that if something goes wrong, it'll be covered.

The AC went out. It was blowing out warm air. The tech that came out didn't speak English too well. But he said it in a way that I understood the point he was trying to get across. He needed to see where the electrical box was in the house. At first, I didn't know what he was talking about. But he did a good job. He fixed the problem, so the air conditioner is working much better than before. Cinch gets the job done. Once they get a request from Lester, they will notify me that a contractor has been selected and that a contractor will be coming out or will be calling me. They will provide that contractor's name, business number, and phone number. Cinch is a good company to use, services-wise.

Cinch has come out every time I needed them or called. There was just one time when one guy they had assigned to me was shady. But other than that, it's been fine. I've been with Cinch since about 2009, and it’s been good. I just call in when I need to submit a repair, and it's easy. All the contractors have been good quality except for one. I love that I could just pay a low price and have somebody come out and check whatever I need, and if it's broken, Cinch will replace it. They're a good company to go with. In my most recent repair, there was an issue with the bathtub faucet, and the repair people had to go into the wall for some reason and do some work behind it. Then I had to find somebody to go into the wall to fix it, and Cinch hasn't reimbursed me yet. But the faucet is performing fine now.

We bought our home last year and were told that Cinch Home Services was an outstanding home warranty company, so we paid in full for the first year and extended the coverage for a second year. During the second year, our refrigerator went down at the end of June. I called on July 1, and Cinch sent a tech out. He didn't look at the refrigerator and just assumed what the problem was. He replaced a part and said he was waiting on another part. We waited almost two weeks and did not get a reply from the gentleman, so we called Cinch. They called the guy and he came back out the same day. He said the refrigerator was fixed and told us to give it some time plugged in so it could start to get the actual coldness in the actual fridge. But it never got cold inside in 12 hours, and the house started to fill up with a chemical or burning smell.

Cinch was the warranty that was on the house when I bought it 8 years ago. I've used them a couple times and I like them. The price is a little high, but it's not the worst. When something happens, I know exactly what I need to pay. The people are great but I hate the AI service. Also, the service is not the fastest, but that's also based on who they're partnered with. When a heating and cooling issue happened, it was really bad. The people that they're contracted with aren't that very reactive. I have pets and stuff that rely on a temperature being maintained. There's one company that I would love if they partnered with which is One Hour Heating and Cooling. When my heat went out, they showed up the day of.

The previous homeowner bought the Cinch policy when we moved in, and we are satisfied with the services. So, when it runs out, we'll use it again. I've never had a negative experience with Cinch. I like how they're pretty timely. They've always called me right back, and the customer service is really, really good too. Cinch always tells me the name of the company, and then how long they'll take to come out. It kind of depends on the company they dispatch. Some of them have been really good. There was one company that was ignoring me and the Cinch. So, we just switched to someone else. But that was the only negative experience I've had.

Cinch Home Services hasn't been doing a good job. My air conditioner has been broken for a month, and they haven't got anybody out here. I've called Cinch a couple of times. Last time I called, they said they haven't heard anything from the company they called to come out here. They said they didn't know anything.

I’ve been with Cinch since June. When I had a claim, it was pretty easy. I called. The rep charged me $100 and sent somebody out. And the tech fixed it. The refrigerator had an issue. The fan on the condenser was going out. It was making a lot of noise. And the tech replaced the fan. I’ve had a positive experience with Cinch because they were quick. The people that they brought to the home were very good communicators and did a very good job fixing the problem and also cleaning up after themselves.

Cinch Home Services has been very quick and thorough. I usually file for repairs online, and they call me on the phone to schedule it. I talk to the technicians. They tell me what they're doing, and it's all well described. Paying $100 is a lot cheaper than doing it myself. I've actually recommended Cinch to a few friends.

I was with Total Protect then it switched over to Cinch, and it's been a great experience with them. When you call them, they provide a rapid response and I don't have to pay the deductible to the service people. I'm on monthly payments with them and it's automatically taken out of my account. They have a quick turnaround. On one of my claims, the service person came out the same day. That was great because I only got serviced two times. One time was a few years ago for a water heater and it was the same company that was used this time. I had to get the water heater replaced. Having Cinch, you can save money when you have emergencies in the home. However, the price could be cheaper. The deductible could have been lower, especially for people who don't use the service that often. My deductible is $150 but the person that came and did the repair said it would have been approximately about $450 to do it.

My clothes washer needed a repair to the door lock, so I called and verified that the door lock was still available because it was an old Maytag. I loved that washer. The door lock was available, but it wasn't until after we got that all done that the repairman said he'd better check the controller because sometimes when these parts go, they blow out the controller. And that's what happened. There was no longer a controller available because Maytag doesn't make it anymore. So, I had to get a new washer, which I didn't want to do at the time. I was worried because I was so spoiled by the Maytag. It was a front loader that did all kinds of wonderful things, and I thought anything newer wasn't going to be as good. But the new one is a better washer than I expected. It has done a fabulous job. Cinch replaced the Maytag with a wonderful washer for me.

Twice we had very poor results with Cinch and have now cancelled and gone to Choice !Buyers beware!

I’ve been with Cinch for 14 years now. My experience with their reps has usually been nice. They tell you anything, but they don't quite get anything done. It seems to be a 48-hour period before they can make a decision. Then it turns into another 48 hours. In other words, they call the repairman, and he comes. He's got 48 hours or 24 hours to respond. And then they come and look at it. Then if there's something wrong, they've got another 28 hours. You get to call Cinch again to find out what the repairman said, and it's another 28 hours. It just goes on and on. That’s my biggest problem. They kind of stand me off.

Cinch came with the mortgage as part of the home purchase and we've stayed with them because we haven't had any major issues. Submitting repair tickets through the website is easy. The first ticket we requested a couple of years ago was assigned to Sears, and I wasn't happy with that experience because they didn't try to get in touch with us and just canceled the ticket. That left a bad taste in my mouth. I like the Always Affordable Air people. If I could always select them, they would be my go-to. They've always been professional and punctual. The program with Cinch gives me the benefit of not having to pay for everything out of pocket. Someone considering this service should compare the companies side by side before making a decision.

Our coverage with Cinch came with the purchase of our home eight years ago and we just remained with that company. It's easy to submit a service request with them and we normally do it online on their website. We provide them with the basic information about the issue and what kind of appliance needs to be looked at. So far, the contractors that they've sent out were a 10 out of 10. Recently, we had a claim for our air conditioning unit and the techs had to install a new blower motor. Then they had to come out and install a new fan. Since then, the unit has been functioning well. If anyone is considering Cinch as their home warranty provider, they should do their homework and speak to people who actually have it because it wouldn't have been my first option, but because it came with my home, I decided to keep it.

I've had Cinch Home Services for more than 10 years. I had it since I bought the house. I had trouble before this recent claim. Also, Cinch has been raising the price every time. I started at $65. Now, it's more than $100. I'm starting to think of going someplace else. I gave Cinch to four different friends. My niece in Virginia and two of my friends here in New York are using it. One in Suffolk country. They are lesser in price. I'm an old customer but I have a higher price. I don't know why. Other thant that, my last claim was very easy and fast. The techs were good people. They solved the problem straight away.

We've been very pleased with Cinch. We've had it ever since we moved into our house, and we had a different company before that. We've been able to use it several times. One thing I don't like when I call the company is that everything's recorded, and you have to pick a number or say talk to an AI. Also, normally, when I get my bill, they send me an email and tell me that I'm getting my bill or that it's due, but then I don't actually get a bill in the mail. I like to have a piece of paper in my hand so I can keep track of when it's due, and an envelope so I can mail the payment in. I like to get the bill at least two weeks ahead of time.

My experience with Cinch has been positive so far. They have coordinated a few different efforts related to our air conditioning system. They've connected us with a few HVAC technicians. Unfortunately, all the work that we ended up doing wasn't covered because it was primarily cleaning or upkeep service that isn't covered by the warranty, which kind of made sense, but also, on top of the deductible. It's a little bit annoying. So, all they've done for us so far is just connect us to qualified technicians that have been able to help. But the actual policy hasn't saved us any money.

We had issues with our AC unit and Cinch sent out a company to fix it. They did that within a couple of days. So, it worked out well. Setting up the claim was easy and straightforward. They gave me a couple of options for the date and time, and the company that they scheduled reached out and told me when they would be coming. The tech was nice and thorough, and tried to explain everything that he did. He offered additional services from their company, such as maintenance, and sent me a couple of quotes for those things.

We just got our house. We decided to go with Cinch due to a recommendation from our Realtor. We've had Cinch for not even a year yet. We've done claims. The first time somebody came out, they weren't able to handle the problem. They didn't have the equipment. But the second time they came out, it took a few minutes, and then the problem got handled. We didn't have to worry about it from there. We have a French drain and if it becomes obstructed, it will back up and flood the basement. What was obstructing it was apparently some roots and a balloon that had been flushed down the toilet before we even moved in. So, they cleared it for us. It's not had a backup since. I can store things in my basement now.

The seller of the house included a year of warranty with Cinch with the purchase and I ended up needing to use it in that first year, and it was very helpful. So, I have continued it ever since. I like most that it covers large expenditures that normally aren't covered by any other kind of insurance coverage. The first year that I had it, I had to replace my hot water heater, which isn't covered by anything else. So, it would have been a fully out-of-pocket cost for me. But I had Cinch. And they helped cover the cost of the installation and the actual item, but didn't cover any of the code upgrades, which is understandable.

I've been with Cinch since April, and my experience has been good. When I set up a claim, I didn't do the online. The AI part of it is not good. But whenever I had to deal with a real person, it was good. They followed through. There was a process, but for the most part, they were good at taking care of my issues.

In July, Cinch had to take care of my washing machine issue. They sent someone to do a diagnosis. Then they fixed it in a timely manner. Cinch has been good to us every time I call and need some repairs or if something happened. They always reply back ASAP and come out and have somebody come out to handle the situation. The only thing is the deductible is too high. It seems like it's increasing every year now.

I've been with Cinch for two years now and I like being able to call them and then they figure out who to send out. When our dryer wasn’t heating, the contractor plugged in a part that was broke, but then it happened again, and they replaced the heating element. It's been good so far.

We've been a customer with Cinch since we purchased our home about four months ago. I've submitted two claims online. The claim process was extremely easy. The service technicians were fantastic. We've had nothing but excellent work from those guys. So, I'm very happy with it. Cinch is a good thing that I'm glad we ended up buying it. It's something very nice to have when you're purchasing an older home.

I've had Cinch for at least five years and I don't use it as much, but it's been convenient so far. We usually call for our claims. I don't like the online one. They assign us to a company, and then we move on from there. A lot of times, if I'm calling, it's something that needs to be taken care of. The time to get a technician out is usually problematic. It could take a week. The last claim we did was the heating system, and we waited for a week and then we waited for another two weeks to fix it.

Cinch has been great and I’ve had them for approximately four years. The first year was good. I had a couple of claims that I put in and they were able to get the job fixed. They're doing the upkeep on my rental property as well. So, I have no complaints and I've maintained services with them and extended it to my primary home as well. They’ve improved my one concern, which was quality assurance. Once the job is completed, having somebody to follow up to make sure the customer is satisfied and that the job was complete. They implemented that this year.

I bought my home in February of 2020 and the people who had the house before me already had the Cinch warranty and it was paid all the way up, so we decided to keep it and see how it worked. So far, we've been satisfied. Submitting a repair ticket is not a bad experience because once we talk to somebody, within the next couple of hours, we get a response back about who's coming and what day they're coming. It's not a bad turnaround as far as a quick response. The quality of the technicians has not been a problem. We had a plumbing problem in our kitchen and we called on a Saturday. Cinch doesn't have an emergency service where somebody comes out right then and there, so the repair guys couldn't get to us until Friday. But they were there first thing that Friday morning.

Weichert Realtors told me about Cinch Home Services and I ended up signing with them. I have them for two years now and I've had different claims with them, anything from repairing a dryer, to working on an AC unit, to plumbing. The service has been good but there are some things that are not covered. So if anyone is considering them, I'd advise to leave some room for some potential additional fees. Other than that, they recently sent out technicians to my home and they were professional. They came out and did the job.

Cannot speak with a live person.

Cinch Home Services is a good service, but it can take a long time to get something done. I've been with them since April. I bought a house and the seller purchased the plan for me. Recently, my central heat and air stopped working and someone came out, worked on it, and fixed that particular problem. He was friendly. He came out as soon as he could and fixed the first problem. It was fixed within three weeks. But the next day, it leaked water into the pan and it was about to overflow. I called the same guy that worked on it but he said he couldn't do it. He called me once, and he said he had truck trouble. It's a long story. It has been two months of this. I've texted him a couple of times the last couple of weeks and he hasn't responded. Cinch assigned the repair to someone else and I've been trying to get them to come out to my house for three weeks but they haven't come. I'm still waiting on the second repair to happen.

Cinch Home Services has been great. The policy was transferred over to us when we purchased the property, and I will definitely be renewing it when the time comes up. All the experiences I've had have been positive. The online tools are easy to navigate and the claims process is good. I just call in and let them know the issues I'm having. I've had to use the services twice, and it was very convenient. The first service call I put in was for our washing machine and they replaced the springs in it. They fixed it. The recent service call I had was for our HVAC system and the guy had to come out there and replace a damper motor. He was very professional and he knew what he was doing. He got the system running temporarily until he came back out to fix it permanently. So, he did a very good job, above and beyond.

In December, I will be with Cinch Home Services for two years. The people that I bought this condo from gave me a two-year warranty. Cinch was who they chose because I wanted a two-year warranty because the furnace and so forth were old. I submitted two claims. I put in a claim and gave Cinch $200. Within a day or two, they gave me the name of a company or someone. The first thing was my water heater had to be replaced. They gave me the name and the guy came and replaced the water heater, did a great job, and that was the end of that. The other one was I have a stack washer and dryer in my condo and it made a lot of noise and I was afraid something would break down. I paid Cinch $200 and they sent somebody out. He came and looked everything over. He made a couple of adjustments and everything was fine. I've had people say that they don't like having to pay the $200. But that is what I paid to get a water heater replaced.

I'm a happy Cinch customer.They do what they're supposed to do. Any request I've made has been done. I have not had any issues. I make my requests through their website. And then if I have any issues, I call. It is extremely easy to get a representative. I get the company name, and then usually, the employee's name that will be making the house call, their phone number and website. I've been extremely happy with everyone that has come out. I did have one issue with my oven/stove/range that I did not really appreciate the service provider that much, but everything else has been A+.

As I said we had two policies for two properties . We didn't have any outstanding claims or issues as long as we paid our policies on time . Our central air broke and we called this company . The sent a repair out who inspected the unit and said this is broken and you will need a new unit . cinch then looked at our history and stated that we had a dirty coil and this repair will not be covered . I looked at my coil and replied back that this is how a coil looks on a thirty year old unit . They are not shiny and clean . They turn gray and look like they have been used . cinch then replied that in 2024 we had a repair tech say that our coil was dirty . my response was the tech that they sent out didn't do any thing to the unit . he saw a dirty filter and said oh your coil is dirty and left and billed me for a service call . I complained about this but nothing was done . So this entire claim has been denied because of a bad service call that happened in 2024. The company is completely full of crap and i would suggest that you do not use them . THEY WILL NOT PAY OUT ON YOUR CLAIM .

I've had Cinch Home Services since I've had my house, and I've had my house for almost three years. The contractors are very professional. The first guy took the AC apart. He cleaned it out and serviced it. However, the AC is not working as well as I know it should have in the past. I don't know if it's the unit going out, or if it was because it wasn't serviced correctly the second time, or because of the record number heat that we have here in Texas. But Cinch has been very prompt to send somebody out in regard to fixing whatever issues I have. I haven't had to wait long. If I call in an order that I needed something, the response is very quick, and they make sure I get an appointment set up quickly.

Cinch bought out the previous company I had. I was with that company for a while. I wish the deductibles were lower. They used to be $100, and now they're 200. I do like the fact that you can get quick service, and then you know you don't have to spend more than a certain amount. Submitting a repair ticket on the website is very quick and easy. I get basic information about the contact information of who will be coming out. Having Cinch gives me peace of mind.

I've been with Cinch Home Services for maybe three years in June. My account got canceled for some reason. I don't know what that was all about. Cinch fixed it. It wasn't a problem when I talked with them. Also, the techs are good. I like them. They're cool.

I have a pre-owned home and it was 10 years old. So, it was nice to have a safety net. Cinch was referred to me by my Realtor. I've been a customer for about six months now. I submitted a claim, and the technician that came was great. He was very helpful, very nice, very knowledgeable, and he did a good job.

I would NOT recommend this service to anyone. We recently purchased a new home and have the cinch warranty. We put in a service request for the stove, which the front burner does not light and the oven door does not stay closed. I have been through 3 companies now and the fourth company is assigned to our case. The problem isn’t that companies aren’t coming out, the problem is that the company submits a diagnosis, cinch reviews the diagnosis, cinch closes the case and opens a new case for a new company to diagnose. We even had an instance where cinch CANCELLED my request and we had to call to get it reopened and told we would have to pay the $200 deductible again. I will say cinch finally fixed that and reopens my case after a few phone calls. I just got off the phone with customer service, who refuse to put us on with a supervisor, whom say they have “no record” or any of the services coming out. I literally have proof from garden state property services LLC, and Midwest property services LLC. Cinch receives a submission, reviews it, closes the original and submits a new claim every single time. Customer service can’t answer our questions on when does this end/what is the process.

The claim process with Cinch is reasonably easy. I had to call to place a claim, and their representative was fine. The technician was great. Overall, Cinch was very helpful considering that the first company that they chose was non-responsive. The second company they chose refused because we have a crawl space and not a basement. The third company was great. They did the work all in one day on the hottest day of the year in Kansas City, and it was an air conditioner issue. So, I appreciate that they worked so hard to find somebody to come fix it.

The latest time I requested service from Cinch, I submitted my inquiry to their website. Then they found some technician. They sent him out to my place. He found out what the problem was, and he fixed it. So, it was straightforward. Overall, my experience was good but not perfect.

I’ve been with Cinch for 11 years now. My most recent claim was within 90 days, so there wasn't a second deductible for me, which made that nice. Overall, it's been pretty good. I like to choose who I'm going to use to do the repairs 'cause I've got some experience with some companies, and I like the way they work and the service they give. So far, so good. Everybody that I've wanted has been approved. My experience with the reps has been good as well. It hasn't been a real long wait here lately. But in the beginning, it was a long wait time, but that seems to have improved. The techs have been good as well. I've got a well and septic tank, and Cinch doesn't cover that. That's kind of a concern. But it is what it is. If it would be covered, I'd be glad to add that to the policy, too. But it's not. I’ve also always had additional costs when something is going wrong. But overall, it has worked out for us.

Cinch was recommended by my realtor and I am covered with them this year. When I have a claim, I contact them by phone and the turnaround time is less than 48 hours. Recently, some technicians came out and they were great. Cinch sent out a local appliance company, and they were professional and expediently. I had one appliance repaired and I had another one replaced. Overall, I'm very happy with Cinch.

We've had our home warranty with Cinch since March. It is very easy to navigate their site. I did a claim online for our HVAC system that wasn't working. They gave us the name of the company and we were able to research and make sure that that was what we wanted. They came in and evaluated it. We needed some kind of condenser. Our dehumidifier thing that's in it wasn't working. So, they had to replace that and they scheduled the repair within a week. Cinch is right on the money. They were prompt, and they picked a company that was prompt to get us repaired. So far, they've been great.

I've had Cinch Home Services since I've been in this house, which is for over 20 years. Originally, I had HMS and Cinch took over them. I spoke with a person this last time and they set up my ticket. But they still required me to pay that $200 upfront when, originally, that wasn't how it went. It was when the repairperson got there and made the assessment because sometimes it's passed on to something else if it's beyond what they can do, and you pay your $200. The deductible went up tremendously from when I first obtained the policy for the homeowner thing. The last service that I had provided the deductible was $200. Previously, it was $50. That's a big difference from what it was.

Avoid. We are now 25 days waiting for a repair to our range top. Cinch has delayed approval, swapped vendors and repair contractors, and their only offered solutions require further delay.

Terrible customer service. If claim over $1500, you will never see a dime, minus the $150 deductible you are already charged. 6 weeks still waiting. Ended up canceling contract and they still took my auto pay. Scam.

I have just put my 1st claim in. They have reassigned 6-7 service providers. When I call these service providers, they have no idea what I'm talking about, not work orders. I call back in Cinch again delays, speaks down to me, and schedules with a mythical new service provider. This will be over 2 weeks from my initial claim to "hopefully" have some body come out.

Cinch needs to make this right now.

I like the service with Cinch. I've had them for over 15 years and the service has been good. They repaired a ceiling light and ceiling fan, and it went really well. I did the claim online. The turnaround time on this one was a little bit longer, but it was tolerable. It was 72 hours. Everything worked out good once the tech got here and performed and did the job.

We were recommended to Cinch by a family member who used them. We've been using them for probably 10 years. Our most recent claim was for plumbing. Everything was seamless, and the communication was great. A technician was out within a week to get the diagnosis, and then it was up to us after that when we had the cabinets out. There was a leak in the waste line behind my kitchen sink. So, the kitchen cabinets had to come out in that area. It was kind of almost a month-long process. The guy had to have us take the cabinets out. Then the plumber came back out, and then we put the cabinets back in. The technician was knowledgeable and courteous, and he did quality work.

I have been dealing with Cinch Home Services for more than two months over a completely nonfunctioning Jenn-Air induction stove. I paid my required copayment, Cinch sent multiple service providers, and the first attempted repair did not work and actually made the problem worse.

I bought this home in May, and the homeowner had Cinch. They passed it on to us. I had a claim and the technician who was sent out was excellent. He changed the garage system, and put in a reinforcement on the doors like a rail that goes across the top and in the middle. I like that the service was fast. The deductible was reasonable because I knew it was going to cost more to have the problems on the resolution. This is the first issue that we have ran across. I highly recommend Cinch.

I've been with Cinch Home Services since we closed on our house last March. However, I can't do anything with my recent my problem. The claim became more of a consultation. It takes so long to get hot water out of the pipes. The water heater works fine, and it's easier to live with it. Paying for the co-pay on it then not having it fixed was disappointing, but that's to be expected. I was very satisfied.

I had an oven that malfunctioned and started a fire because of poor electrical wiring and Cinch refused to cover it because they said they don't cover accidents that are caused by fire. They used the clause in their policy that says if there is a tornado, hurricane, house fire, or flooding from a monsoon, and the damage was caused by fire or water, they don't cover it. But the damage to the oven wasn't caused by a fire in the house. The unit itself started on fire and I'm lucky my whole house didn't burn down. So, it was a problem with the oven. They should have covered it and they didn't. It took two months of trying to work with them. They initially said they were gonna cover it, and then they escalated it. They turned around and denied it in the end. I gave $100, and they wouldn't give me the $100 back.

I've been with Cinch for 14 months, and so far, I've experienced kind, quick and courteous service. I do my claims online. It's pretty easy. I get the name of whoever is coming out, their address, the phone number, and their website. The contractors are of good quality. Most recently, my AC unit upstairs was not pumping out cold air, and they got a guy out there, and he told us that we needed to change the air filter that was in the attic, and to clean it periodically when the seasons change. He did it for us, and then showed us how to do it. Overall, I like the affordability of Cinch and the speed of when the contractors can come out. The only thing I don't like is I have to pay the deductible for each item.

I was having an issue with my refrigerator. It was leaking and freezing inside the refrigerator. It was a defrost issue. Cinch has been really nice. They made an appointment right away. When it keeps happening, they schedule a new appointment and fix a new thing. The techs have come out four times. This last time the tech was out was just a couple of days ago, and it does seem like there's no problem. But it was frustrating, and there was a lack of communication. But the tech was very quiet, accommodating, and very professional. Also, the Cinch reps were very helpful when I submitted the claim. They also answer their phone right away, and they're friendly. It's been a good experience with Cinch.

Mid-July, my washing machine wasn't working properly. Cinch sent a repairman who determined there was a short in the wiring.

Cinch Home Services is the WORST service that I have ever had. I bought mine from a representative selling it in Sam's Club. He told me everything that I wanted to hear. When I put in a claim about three to four years after having the service, they took over two (2) months to try to resolve the issue. Then they came back and denied my claim.

I want to thank Glen ** for resolving my claim with Sears Cinch Home Services, he was very professional and responded immediately to solve my claim.

Refuses to assign another Air Conditioner Company that is not an hour away (EMS Home services)...EMS has been disrespectful, rude, takes money from the elderly and still has not fixed an issue after 3 weeks. ...a 76 year old grandmother/retired school teacher deserves better than to sit in a 95 degree house when Cinch won't help her get a different A/C 3rd party company that will help her.

Don’t waste your time or money with this company, we had total protect for years and had our AC fixed a couple of times very smoothly and quickly, 2 weeks ago I called as our ac was making a funny noise and after assuring me they were a professional company who hired professional technicians I paid my $150 deductible so they could give me an appointment. They gave me a appointment 2 weeks out, I called the contractor every day and managed to bring it 4 days closer, a week after the initial call it stopped working completely and it was a Sunday so nobody could help us, the Monday morning we got an appointment for Wednesday, the technician actually came out on Tuesday and immediately filed his report, we are now 7 days since the report was filed and they haven’t passed the repair yet , I live in Arizona it is August we actually have a severe heat warning and my house is currently 97 degrees and they do not care. This is a unit that is serviced every year.We have called multiple times every day and nothing changes, they are going backwards and forwards with the technicians over the fact that Cinch said they are asking for too many hours in the repair time,this is a company they picked not one we picked as we were not allowed to, you would think they would trust the people they hire. Our situation has so they say been classed an emergency which I totally agree with, but apparently they don’t know what an emergency is. I’m guessing if this was the winter and someones heat went out in a state where it was very cold, they would probably be treated the same way, I did find that we have emergency accommodation up to the amount of $1200 but that is with a entirely different insurance company and we have to stay in said accommodation and then maybe we can be reimbursed after we have put the claim in and they decide, my next port of call will be the BBB. Just to clarify my air has been completely out for 9 days it’s August in Arizona with a severe heat warning and my house is currently 96 degrees and this company simply does not care and good luck trying to talk to anyone in authority, it’s almost as if they are part of some secret service and are not allowed to talk to their customers

I purchased a home warranty for one reason: peace of mind. Unfortunately, my experience with Cinch Home Warranty was the exact opposite. Ultimately, I canceled my plan.

We started out with HMS 15 years ago. They changed their name to Cinch. Their reps have been very nice and helpful. You just go online and submit a claim. It's easy. We’ve had several claims. They were good. The most recent one was the HVAC guy, and he was top-notch. He was the best I've seen. He was right on top of it. He did everything he could to help us. He did everything, because we had extenuating circumstances with our situation. He went above and beyond to try to help get it fixed.

Reported my heat pump failure in mid-June. Took them a week to dispatch a Sears tech to look at it. He pronounced the system dead with a failed compressor and coolant leak but Sears could not repair it. Another provider was assigned by Cinch for repair. After calling, he came out to get model information from the system. Then...nothing. The provider said he was awaiting information from Cinch. Cinch said they were waiting information from the provider. Three weeks into the case, Cinch admitted that they did not have a provider and sent me documents and instructions allowing me to hire my own provider. I hired a well-respected local company to repeat the analysis. They confirmed the leak but did not find fault with the compressor. However, due to the age, 16 year, and condition, the system was passed its expected life and not cost-effective to repair. Partial system replacement was not possible because the refrigerant is no longer used in new systems. I send the results back to Cinch with the analysis invoice and system replacement estimate. However, because I felt the estimate was too high, I did solicit two other bids, one of which I accepted. Now I receive email from Cinch that they need more information before they can proceed. Information that was not specified in the instructions they sent, meter readings, photographs, etc. I already paid a company $422 to answer questions from Cinch and now they want more. I argued with them that they should have received that information from they own provide, Sears, the first time, and Sears should return to finish the job. The response was "Once the job is assigned to an outside provider, the original information from Sears is disregarded". We're now five weeks into the process. Fortunately, the company which contracted to replace the system, installed temporary window air conditioners so we could move out of the basement. They sent a tech out to gather the information Cinch demanded (for the third time). Finally, after 5 1/2 weeks, a new system is installed. The next day, Cinch comes through with their generous offer: $350. Not even what I paid for the analysis. Their reasoning is that the system could by fixed by inserting a stop-leak substance, which, according to online searches is a highly dubious, short-term solution, with a low success rate. I'll be filing complaints with as many rating and regulatory agencies as I can find, as well as with Sam's Club, where I bought the policy.

SCAMMERS WITH HORRIBLE CUSTOMER SERVICE! Do not seek coverage from this company. We’ve been waiting for our subzero refrigerator repair or replacement for over 8 months and they continue to give us the runaround.

My experience with Cinch has been great. I've been with them for eight years. As far as submitting a claim, I call or I make a online request and they give me a call back with the individuals that’ll be coming out to do the service and give me the time frame. Then they handle it. With the latest claim that I could recall, I had to call back because the service provider that they sent out messed up something else that was not supposed to be. So, I spoke to their rep. They work somewhere, and I barely could understand them.

Updated on 07/30/2026: So, I need to correct myself, the monthly payment amount is actually $75.00 and thank goodness. But today the plumber came at a little after 8am. He did not look happy to be here. He also failed to state he did not speak much English. So, while trying to show him everything thing, he heard 1 thing then rushed out of my house, came back in with his phone and a messaged made from Google translate that said we needed a professional plumber and he was not one. Then he left again and brought me the yellow job completed slip without my signature and left. The Right guys plumbing and heating have not answered the phone for myself or Cinch and have also not closed out the work order. I explained exactly what was going on over the phone on the weekend to the right guys and they never said this was something they couldn't do. This man who is not a plumber made sure to offer services he was incapable of providing just so he could leave. The man I spoke to over the phone at cinch was very helpful and I told him what I thought about his company, how they treat their costumers. And while its not his fault, I wanted him to express how difficult its been this whole week being home with an autistic child and being a disabled person myself. There are tons of plumbers who will respond in 24 or less and cinch insisted on using a company that made us wait a week and then ran out on us because he couldn't speak English, and didn't want to work.

DO NOT every use Cinch. I have been without air conditioning for more than a year and they have not fixed it. They even charged me thousands of dollars to fix it and then refused to refund me when we realized it wasn't actually fixed due to a part being installed incorrectly. Every service company that comes out here says it needs to be replaced, but they refuse to pay for it. This is a criminal company that profits off of defrauding customers.

On 8/14/26 I submitted a service request for my stove and a service provider was assigned to the request. The reason that we submitted the request originally was because our stove was smoking and created a burning electrical smell making it unsafe to use.

I purchased a Cinch Electronics Protection Plan in June 2026 based on the coverage information provided during the sales process. Unfortunately, when I filed a claim, I discovered that the agreement contains conflicting information.

I have had Cinch for 6 years. Used them periodically and never had any issues. HVAC, garbage disposal, washing machine. The last issue was a drip from house water shut off valve. Simple enough, failing part needed replacing. They initially approved the repair and called technician back and said they couldn't cover entire $450 charge and I would have to pay $150 on top of $150 deductible. When I called to complain they read page 16 and subsection 1000 about modifications not covered. The tech replaced a failing part!!!! He did have to add a 3 inch piece of PVC after taking failed part off. Whatever, ...its always the small print. I will be changing companies primarily because Cinch premiums are really expensive and this experience didn't help retain me.

Complete fraudsters and crooks. Have sewage backing up in my basement, they sent out a plumber and all he did was look at it and say it must be backed up at the street, which is outside my house and not covered by warranty. I called the county to make sure the sewer line was clear from my house to the street. They came out and did that. Then when I called them back to say the line is clear outside my house and the problem is inside the house they made me gather emails, a signed letter on county letterhead saying they cleared the lines to the street, and sent them pictures of sewage overflowing and backed up in my basement. They ended upholding their denial when I sent them all the proof that the backup was in the house and not outside the house. Meanwhile we are going on a week of having standing sewage in our basement. Home warranty companies will do anything to avoid spending their money. They are in breach of contract and I will be pursuing legal action.

So, I'm guessing that Cinch Home Service out bought Sears. When contacting Sears, we are connected to Cinch. Cinch has to be the most unprofessional, unreasonable and disorganised business for home repairs. Without having to write a long exhausting bad experience about Sears, I'm telling anyone who's thinking using this business, RUN. This company is good for dihshornining their contract especially after you pay your deductible and start texting generated AI message that stereotype my neighbourhood by keep rescheduling our ?appointments out

I have had the premium Cinch Home Warranty plan since February 2021. I find there is a disconnect between the company and it's contracted repair companies. The most recent was for a dishwasher repair. Because I haven't had good luck with the contractors they use, I checked the company they scheduled and I found that their business license was REVOKED in the state they were registered in!!! Also, as a warning, if a part is replaced under the plan, and it fails outside Cinch's warranty window, they will charge another $150 deductible for the repair, even if the part is STILL UNDER the manufacture's warranty. I will be shopping for another warranty company when this plan expires. One in which I can choose my own repair company.

I bought a house and chose Cinch for the home warranty that was required. Submitting claims has been fast and fairly easy. I do everything online, and they send texts indicating what is going on. Then, the service people come out. Sometimes, they call. There may have been one call with the last service I had between the serviceman coming out to investigate and them actually doing the work, but that was just to inform me what was occurring.

I had a very disappointing experience with Cinch Home Warranty. Their customer service was unprofessional, slow to respond, and unhelpful throughout the entire process. The repair work that was performed by Murray's plumbing was poor quality, and the issue was not fixed correctly the first time. Despite multiple calls and follow-ups, they failed to ensure the job was completed properly or to stand behind the service provided. I paid for a home warranty expecting peace of mind, but instead I experienced delays, frustration, and unresolved problems. I would not recommend Cinch Home Warranty to anyone looking for reliable customer service or quality repairs.

When I place claims with Cinch, I do it through the app or the website unless I have a complicated question. Dealing with the technicians has generally been positive, but sometimes it requires multiple visits for whatever reason. I’ve had my dishwasher repaired multiple times. In my most recent claim involving a microwave oven, it was replaced instead of repaired. It was nice to have the option of what the replacement would look like or if I wanna do any upgrades at my own expense. The technicians have all been very friendly and professional. For whatever reason, in this recent claim, the installers were different than the normal tech.

I had a good first two experiences with Cinch. When I did a request to service, I got a contractor and they followed up. But I'm getting ready to leave Cinch. I've done four claims and out of that four times, I've had to change service providers twice. The service providers didn't follow up once I put the request to get service, so I had to end up getting another company. That was for my garbage disposal. I had to get somebody else for my dishwasher as well. When I called up for the third one and told Cinch I hadn't heard from the service provider, the rep was debating with me telling me to give them a chance. I didn't like the customer service at that time. Plus, their deductibles have gone up high. It was reasonable in the beginning, but it's going up extremely high to me, especially when I don't use it that often.

I've been a Cinch Home Services member for years. Submitting claims has been easy. Also, the techs do everything.

I've had Cinch since I moved in my home. I usually do my claims online then they give me a call. It doesn't take too long for their contractors to come out. They do in a day or two depending on what the service is, and I've had good experiences with them. However, I don't understand some of the reps very well whenever I need to call them.

Right after we hooked up with Cinch, the very next day or two, the microwave died. That worked out well. A guy came. The microwave was replaced. It was like a piece of cake. We did another claim on the downstairs unit. It quit. The claim part was easy. With the person getting there, there wasn't a good communication with whoever they referred the first time. When we followed up, they did somebody else and then it was taken care of. So, I guess the first just wasn't as good as the microwave guy. Overall, it was amazing. It saved us because it was only $200 per thing, which would have been way more than that. We sold our house, so I don't have Cinch anymore but I would recommend it.

I bought my house in November and I was told that I could get Cinch warranty home service when I bought the house. I wanted to make sure the house was covered, being a brand-new house. Cinch had really good reviews prior to moving in. So, I decided to stick with them. So far, submitting a claim has been great. It hasn't been very hard. I log in and then I'll call. Customer service is pretty quick with it. I make the $200 payment and it all goes pretty fast.

This is the worst company I ever dealt with!! I have a service warranty, which I pay $82,00 per month. To open a service call requires a $100.00 fee. I called them on June 1st because my AC was not working. They made many excuses why the repair order was not fulfilled. On July 14th the service technician came to repair unit, but he said I must first pay $509.00 plus for parts that were not covered on the warranty. What a rip off! What the point in having a service contract?

We've been with Cinch for a while, when they were still another company, and then it changed over to them. Back in 2022, I had an oven and a gas stove that I’d made multiple claims on and it was a horrible experience. The techs came out multiple times and I had no oven for about nine months. There was no communication and I had to send an email up the chain of command. Ultimately, I had both of my appliances replaced. But since that experience, it has been a lot better.

Very dissatisfied with Cinch home warranty. My AC unit stopped working and a technician came out on Monday and submitted what was wrong to them. As I live in Texas, every day this week has been over 100 degrees so I called on Tuesday (the technician told me to follow up with them daily) to check how long it would take to review. I was told 24-48 hours which is fine. I called on Wednesday to check again and no update. I called on Thursday and no update. I called on Friday and no update. This is 4 business days with no update regarding something as important as AC during Summer in Texas. I am very unhappy with this Cinch but I already paid them for the year :(

They signed my wife up for a electronics warranty she didn't authorize. Gave us the complete run around about refunding the money they took. Thieves! Customer service was totally in on it.......

Two bad experiences. The first was an issue w the stove. 11 times they came out and couldn't repair it. Had to argue and demand a replacement. It took 5 months with no stove. Now dealing with a fridge and they identified the iss ue as the compressor and said it's under kenmore warranty for parts and wont repair. Told me to work thru kenmore. I already paid the yearly fees and the 100 to determine the problem. Now kenmore wants to charge again to determine the problem.

I called in a service on May 7th due to an issue I had with my air conditioning unit last July. Cinch services scheduled a service call with B and J air and heating. B and J came out and informed me that my stems where the freon is inserted were bad. B and J claim he repaired the stems. I was charged 750.00 for freon because Cinch only pays for 5 or 10 dollars of 100 dollars per pound of freon. I thought the unit was repaired. I also found out the the warranty work is only good for 6 months. So from July in the summer to January while using heat I had no idea my freon was still running out because of a hole in the evaporator coil. Well in April of the next year 2026 when the temperature started heating up again I didn't have freon to cool the house. I contacted CINCH home services, paid the 150 dollar service fee but I told them I did not want B and J coming back to my home. I explained why. B and J lied on the report provided to CInch and stated that B and J checked my evaporator coil on the outside and inside unit in the attic. B and J never stepped foot in my house. So, I can't figure out how he ended up in the attic. I was with him the entire time. B and J lied on the report. My main concern was how did I spend 750 dollars on freon and within the warranty period all the freon leaked out. One of the supervisors from CINCH sent me an email of what was provided to CINCH from B and J. I asked CINCH for another company. They stated in my area that they only have two Air conditioning and heating companies and the other company is Kapital City Heating And Air. I contacted Kapital City on Friday evening and wa given an appointment for service the following Monday at 0800 a.m. By the way I took a day off work to get my air conditioning serviced. I waited on Kapital City until 10:30 a.m. Kapital City didn't call. Their phone went directly to voicemail and the mailbox was full. I couldn't reach anyone. I contacted CINCH and CINCH told me to be patient that Kapital City was probably finishing up a job and I should be patient. I was very patient. I didn't get any service that day. Kapital City gave me a phone call around 7:30 p.m.explaining that he was sorry for missing the appointment and wanted to know if he could do the repair the following day. I phoned CINCH again, on Tuesday and they said since the y only have two air and heating companies in my area that I could find my own company and have the repairs completed and the would reimburse me. I received a CINCH service job checklist. I received two quotes to ensure both companies I was planning to hire said the issue was the same, which was the evaporator coil. I hired Airprt Heating and Cooling and they did an outstanding job The Airport Heating technician sat at my table and filled out all tge information on the CINCH form required. I took a picture of the bad evaporator coil and the service technician got the serial # and model # of the repaired units upstairs in the attic and the iutside unit. In other words the directions weren't clear. The CINCH required form ask for one thing and an email ask for something totally different. CINCH has a link for correspondence and email which I used to provide all documents for reimbursement. I called CINCH the following day and they said they didn't receive the documentation and had no way of checking. I also sent the documentation to the original customer service representative. I called CINCH a week later and they had my claim but they required additional information that wasn't on the original CINCH form. They wanted to know if oil was on the floor in the attic? If the fens and bends were damaged and etc. Im not an air conditioning and heating professional, so I have no clue. On Tuesday 30 June 2026, I decided to call and ask questions about canceling my service such as if I cancel my service is my claim still pending and etc.? I was transferred to customer service and since I had been getting incorrect information I started asking direct questions and not just believing what I was told. I asked to speak to a supervisor without success. I waited for a supervisor for 25 plus minutes without the original rep saying that the supervisor was busy and he would be with me shortly. He just left me on hold the entire time. I hung up and called back and spoke to another customer service representative and she couldn't understand why I had gone through so much. I found out later on that the supervisor tried to call me back while I was on the phone with the other CINCH representaive. I was told that because I called in to inquire about canceling my service with CINCH and the supervisor couldn't reach me its Cinch' policy to cancel the agreement. CINCH isn't a good company. No one has the same training in customer service and they just transfer you from one rep to the other. So now my service agreement is canceled and I can't get reimbursed my 1713.00 owed to me. I wouldn't recommend this company to anyone. I was authorized to find a company of my choice. I asked several times if I hire a company would there be an issue getting reimbursed? I was told no several times. Now there's an issue. This company is getting over on their customers and hoping that they will just go away.

Had an air conditioning tech come and diagnose my ac unit as it was leaking inside the house. He checked the unit in the attic and said yes it's leaking. He the checked the outside unit and stated the outside unit was also leaking. He said the capacitor was broken and preventing the compressor from shutting down and I needed a new compressor and capacitor. I had an appointment for the following week for the maintenance. I received an email that the technician was here, however no one showed. Then had email stating job was completed. I tried to contact Sears and Cinch just to be told by the automated phone service that no representative was available at that number. I scheduled for a return service for the job and had to pay for a second diagnostic for the same problem, however no one showed again. I got the same notification technician was on site and got an email showing parts and labor. It was the same technician that was supposed to show the first time. The technician also wrote that the supervisor advised closing the job. Why did they charge parts and labor when they didn't show? I got a separate company to come out and I was told the unit is fine that the drain line was plugged, after he unplugged the drain line everything is working as advertised. When Sears called about the job I let them know that no one showed and I was going to call a company I could trust.

Have been waiting for 5 weeks for my refrigerator to be repaired, Have been calling the call center to escalate and no results. They keep saying they are waiting for their team member to respond. **

Cinch Home Services was included with our home purchase in ’23 and we've continued it since. It's like any home warranty. They wanna put band-aids instead of fixing the problem. if there's a problem, the techs will come out and do the very minimal thing. They look for any possible way to not have to pay for something. Ordering parts is difficult and I have to wait. We had a refrigerator that we had to get parts for. Cinch sent the guy out to diagnose it, and then he ordered parts. But they never came. It took about a month before it got fixed.

What a joke. What in thought would be an easy warranty company has turned into a cluster. Fixing air conditioner is easy. I can call someone out and just pay for it within 1 day. Going through cinch is a process and they lie. I heard 24 to 48hrs, then I hear someone will be out tomorrow to fit it but the actual technician hasnt even gotten the ok to do anything and then I hear oh they are reviewing it so a other 24 to 48hrs to fix it. If you're wondering if its worth it....no. Save up money monthly to fix problems that may come up. Soooo frustrated!

Cinch has left our family without AC for 2.5 months (and counting) in the summer heat, with 3 small children in the house. We have called dozens of time, sent multiple emails, paid our monthly payments and deductible…and they refuse to escalate the situation. We’ve had to take weeks off work now with the combined days we’ve spent waiting on repair companies that do not show or drop the case after their visit. And yet each time we reach out to cinch their only resolution is to start over with another company. We are at a complete loss on what to do to get this resolved and so frustrated with our experience.

Cinch Home Services denied most of the labor reimbursement for my AC repair even though the manufacturer warranty covered only the part. I paid $806 out of pocket. Cinch offered $187.50 and refused to provide any contract section supporting their decision. Their contract states they are secondary coverage, yet they did not cover the portion not covered by the manufacturer. Their refusal to cite contract language and reliance on internal cost caps raises concerns about transparency and fair business practices.

If you are thinking of using this company, RUN. If you have not signed up with them, RUN. If you even come close to hearing their name, RUN. I signed up with this fraud company a few years back when I was walking at Sam's Club and didn't know that they are nothing but a fraudulent and crooks warranty company. They don't cover parts without making you pay a bigger portion, saying "this is not a covered part."

Cinch home warrenty consistantly finds reasons to not cover claims to the fullest. Every single appliance that I had them come and care for under my warranty, they found loopholes as to why many of the parts were not covered. They also give you monthly option but fail to tell you if you are not satisfied with them due to them not paying for the repairs or replacement after you use them, you then have to continue to pay for the entire year of service. They also use employees that barely speak English so you have a very difficult time trying to get them to understand what your issue is.

Updated on 06/19/2026: After getting a notice from Amanda to respond to a private message I did and provided the information requested. Then nothing no call, no text just crickets. I checked the status of my service request today and nothing has changed. There is an abundance of plumbers in Wichita Falls so I don’t understand the delay. There inability to assign this request is concerning because what if I was an emergency repair and got this kind of attention. I am going to cancel with Cinch and go with a Top rated warranty company that a co worker uses and he has had speedy response to his needs in time of need. They may say I am hasty but when I pay for a service I expect service not excuses.

I am extremely disappointed with Cinch Home Services and the way my warranty claim has been handled. My AC has been down for quite some time in Phoenix, where temperatures are around 110 degrees. This is not a minor inconvenience — there is a family living in the home with a four-month-old baby, and I have repeatedly communicated the urgency and seriousness of the situation.

When we bought the house, the previous owners gave us a year of warranty with Cinch and we just kept it going. I submit claims through the app and it’s been great. They have my address and I give them the serial number and the model of the piece of equipment. I recently used the warranty for the microwave. The screen works, you can see the time and the thing in the middle would turn the heating element. But what heats it went bad and wouldn’t heat anything. The techs came and had the part installed in less than ten minutes. Everything’s good now.

Currently we have been without AC for over a month. They only use Sears Home Services and they take forever to schedule and didn’t show up when scheduled

I out in a service order with Cinch on May 28, 2026. The service technician for the service provider came out on May 29, 2026. Several parts needed to be ordered, so I paid for those parts on June 1, 2026..

I like how quickly Cinch responded to my calls. I had some issues with my heating as soon as I moved in from the people who renovated the home. Cinch was able to get someone requested and sent out within a day or two. So, it was very fast service. They also picked really quality people to come work on my home. The contractor was fantastic. They were very knowledgeable. They were very frank about what was going on with my system, instead of dancing around the issue. So, now I trust the HVAC team that I have working on the house. That was really nice.

Withy a doubt this is the absolute worst company. Customer service outsourced to Asia and the reps are patronizing and annoying and ultimately fail to resolve issues.

I've had Cinch Home Services for three years. It was part of the home warranty when I bought the house, and I renewed it for peace of mind. I submit claims by phone, and it goes smoothly. The only time I've had to use Cinch was when my washer broke down. I was tremendously grateful because I got a new washer out of the deal. By the time everything was said and done, it took a month to get the washer.

I've had no problems with Cinch Home Services until recently. I don't like to do submit claims online. I like to talk to a person. But I usually have not had any problem submitting claims. I recently had a range hood issue. The first company never got back with me, and they never came to see what was wrong with it. They had asked me what was going on with it. I explained it to them, and I took pictures of it. They were supposed to order parts. But the day they were supposed to come to install it, they never showed up. And when I tried to contact them that day, they said they were running late, and that was 2:30 in the afternoon. I never heard from them after that. So, I called Cinch, and they had another company come out to do it. It has been going on six weeks, and I still haven't got the ranch hood fixed. I'm not blaming Cinch. I'm blaming their contractor. But other claims were handled very quickly and efficiently. This last one is just a chore to get done.

Cinch was recommended to me by my Realtor, and they said they were great. I signed up, and my experience with them has been great so far. Submitting a claim has been very easy. Cinch has been easy to deal with. The repairman took care of everything, and there were no issues. I'd recommend Cinch.

Cinch home warranty company is without a doubt the worst experience I have had with any warranty company. They don’t communicate with you and their 3rd party repair company in San Antonio Tx is worse.

I've been with Cinch ever since I purchased the home, which was in January of this year. So far, it's been okay. I wish things would get hastened a little bit more. Currently, my home is without any central air due to the HVAC not really working. And when that happened, I had to put in a ticket for someone to come out and check it.

No matter what you get, Sears comes out, in general, which normally is not a problem. They've been great on things like appliances. I had an issue last year with the heating and air. But what I had after a while of going round and around with Sears Heating & Air, I finally asked for a different contractor. Cinch did send me a different contractor, who fixed the problem instantly.

The home warranty with Cinch was included in the purchase of my home and based on my experience, I have peace of mind and I see value. Submitting a claim was simple. It was just a few clicks on their website and a tech was sent out within the first couple of days. But nothing was found. It’s our range and it’s acting up so I kept track of the symptoms of what it was doing and sent it to the tech through email. I called and he said he never got it. It was in his junk folder, so he didn’t really look. He came out a second time and then it was determined that it needed two parts and that was the last I heard from him. He has been unresponsive and hard to get a hold of. We're a little over a month on the claim. I’ve reached out to Cinch and they could see that one part was delivered, but I’m not sure they had information on the second part. I’ve reached out two or three times to the technician on the claim, and I still haven’t heard back.

I started with TotalProtect and it’s been about 20 years that I’ve been with Cinch. Submitting a claim has been good. I just call and tell them my problem. I’ve been getting very good quality from the contractors. I had three claims going all at once at around the same time. One for the washing machine, another for my stove and I had an electrical problem wherein parts of my plug went out. The techs examined the situation and took care of the issues. They worked together. The only thing was that the delivery people didn’t connect the stove replacement and Cinch promised to pay me $100 to get my own electrician to come out and connect it. But I never got the check. Still, Cinch is very good and conscientious about taking care of your situation.

I was with Cinch for five years and the only two claims I’ve ever submitted went fairly well. The claims people did their job and asked questions. But for the first claim, there was a bit of confusion on my end. It seemed like online was the more streamlined, and the telephone service piece was a little bit disconnected. It needed to be a little more beefed up or user-friendly. The first claim was for a garbage disposal replacement and the people were out fairly quickly and had a friendly voice and tone. So, it was good. The tech that came out was great. He was clean and friendly. He was able to quickly do the job. He showed me where and how the garbage disposal was gonna be hooked up and even improved the line from the dishwasher to the garbage disposal.

It took some time to get the parts, but some parts were maybe from out of the country. But Cinch Home Services is good at rescheduling based on the parts availability. It's above my expectation. I would recommend Cinch to friends if they're buying a house. I will continue to renew it. It's easier to have people find those technicians instead of me trying to find one, especially in this place where you don't have a lot of technicians around. They drove far from other parts of Iowa to here.

Our claims experience with Cinch was easy and straightforward and we got it done. All in all, it was good. The technician was professional.

I purchased an older home, which had an older air conditioning unit, and I didn't know if it was going to last the time that I was in the house or not. So, I got Cinch. I've submitted claims both online and over the phone, and it was easy. The techs were fine and I didn’t have any problems with their work.

The air conditioner would not turn off and it iced over on the unit. We submitted the claim to Cinch online and it was easy. Sean, the guy who repaired our air conditioner, was terrific and very pleasant. He knocked each time he had to come in and out of the house. He didn't just barge in. He told us everything that was going on and he did it so that we could understand it. He was very respectful and professional. We would love to have him come back if we ever need him again. And I would recommend sending the same technician out to everybody. He was excellent.

Cinch Home Services used to be a different company when I first bought my house in July of 2011. They took care of everything that broke in my house. Submitting claims has been good. I liked the guys Cinch sent out. They did a good job. Real professional.

I got Cinch when I bought the home. I've had it since November, and I have no complaints with the service. We're happy with the response rate and how the process went. It was fast. The contractor was excellent.

Cinch came with the house when I bought it and it’s been five years since then. I've had many claims over the years and calling them in is easy enough, although the automated system can be a pain to get to the right spot. Once I get to somebody, they tell me how much it costs, I pay that, and then they continue. I've had work done on the dryer, microwave, convection oven, stove, air conditioning, furnace, pool pump, dishwasher, refrigerator, and electrical too. The electrical people couldn't figure out the problem and said there was nothing they could do. But the guys for the furnace, the dishwasher and the dryer were good. There were a couple of other ones who said they didn't have anybody in our area because we're out in the middle of nowhere. So, it still cost me the money to make the claim, but nobody ever came out to fix anything. So, I didn't like that part.

I had an issue with our refrigerator and submitting the claim to Cinch was pretty easy. I just submitted it online. The only mixup was that there was a $100 co-pay and they went ahead and took the co-pay out on a credit card. But when the guy showed up to do the work, he said I owed $100 co-pay. Then he called and got it straightened out. So it was no problem. He knew what the problem was right away and fixed the refrigerator. He checked to make sure payment went through and then he left. He did the work in a timely manner and kept everything as clean as he could. He did a good job. That's the only time I used Cinch and it went real smooth.

I've been protected with Cinch Home Services for the last three years. It's good coverage. It was cheaper than the one that I had when I first bought the house. I've only submitted one claim. I called them. It was easy. Cinch did good service that one time that they sent out a contrcator. Also, the contractor was great.