Cinch Home Services Reviews

Submitting a claim with Cinch was effortlessly done online using the paperwork from my house purchase.

When it comes to filing claims, I usually handle everything online because their website is simple to navigate, making the process straightforward.

The customer service explained that there’s a period of 180 days that I can follow up on the claim where I don’t have to pay another deductible.

Our Realtor recommended Cinch and we’ve ben with them since. Filing a claim was very easy and the technician was very professional and prompt.

The claim submission process was smooth, and the response was prompt. I experienced no troubles or issues afterward.

Cinch serves as an extra warranty for my home. I just dial the number that they provided and submit the claim.

The most recent claims were for the washing machine and the oven, and the same company did both. For the oven, they had to fix the starter.

Submitting a claim is an easy experience and the contractors have been very good, but I am having problems with an older heating unit.

The claims process goes well because it's all online though I like being able to call a lot better. However, the pricing is a little steep.

The approval process for the claim and the ordering of the parts has taken entirely too long. They have ordered the wrong coil twice now.

That incident motivated me to reconsider my options, as I expected problems to be addressed before reaching such a critical state.

While discussing my experiences, I would rate them highly in various aspects, offering top ratings for customer service, coverage, and pricing.

There was a time when a technician visited, assessed the situation, and informed me that the issue wasn't covered, leaving me to pay for nothing.

I like the website, and Cinch is affordable and has good coverage.

There are certain things that they said are not covered and I don't remember paying as much money out of pocket

The initial contractor didn't follow through, resulting in a delay of around eight weeks before Cinch sent an alternate who resolved it promptly.

It ended up taking four days because they had to order parts. Overall, Cinch Home Services is good. Go ahead and get a home warranty.

They will talk a good game selling you a plan but they will not responded when you need them. Check and see if you can get an agent on the phone.

I have gone years without any claims, and my coverages were changed without my consent and the services I have always had

I have very bad experience with cinch insurance , I had problem in my dry wall and they told me will covered but later they didn’t ?

I been without my air conditioner for a whole month in a hot house with three kids they keep asking when we gonna get our air fixed

It was a minor repair, and the experience was good. I called on Friday and by Monday, I had someone out.

The technicians are professional. Here's my one and only complaint: The app to start the process is very unfriendly.

Despite one disappointing incident, the customer service team has always been helpful and understanding.

I believe in letting the professionals take care of them. If my air conditioner goes down, I got people to come work on that.

They're easy to work with. If I request a certain professional that's worked on my equipment before, they always send them.

The automated system could be more user-friendly, as reaching a live representative was initially difficult.

Customer service representative refused to allow this option and made no attempts to offer alternatives.

Cinch overcharged me, and every time I called customer service, they were unable to find basic records

Cinch customer service promised a supervisor call at 930am, I even got an email appointment reminder.

Other than the plumber being delayed, there were no real issues. They were properly professional and understanding of the issue.

The contractors are very nice, especially with the plumbers who came over here. They are awesome and I even asked them for a card.

So far, so good. Recently, right after the ice storm, I had a heater pump go out in my central heat and air unit. The tech did great.

I'm very pleased with it. The person came out the same day. I'm satisfied with Cinch, but I'd also like a verbal discussion with somebody on an issue.

The last technician who came out was telling me what it would cost if I just called them directly. He told me the price that I pay Cinch was worth it.

The reps were friendly and helpful. The technicians have been awesome. The guy who came to help with the heater was phenomenal and honest.

It feels like these problems are never fully resolved, only temporarily patched up - technicians are sent out repeatedly without long-lasting fixes.

They were very helpful and when I submitted a service request, the techs came out right away. The contractors were really pleasant and nice.

We also had some very poor service by electricians and plumbers who were unqualified and actually caused more damage to our house.

Well I now have no water no ice several dents and scratches from the repair man trying to repair it and I'm still waiting for a part to be approved

There was one time a tech had to order a part and come back. But for the most part, the repairs are done on the same day.

When we encountered some problems with a broken dishwasher motor and refrigerator issues impacting the freezer’s cooling efficiency, Cinch promptly

One of the key highlights for me was how self-explanatory the entire process was, and how responsive the service was in scheduling appointments

After calling, a technician reached out the next day, visited promptly, diagnosed the issue, and ordered the necessary part.

80% of the time, everything's fixed and scheduled quickly. About 20% of the time, it's a delayed response, they can't find the vendor or a solution.

But then, I managed to speak with someone from their office who promptly arranged for a technician that afternoon.

I let Jason know that and he got me some documentation today. Other than the language barriers, the interactions with technicians have been fine.

It's usually no longer than a few days. One time, it was right after the next day. I've been happy with service providers so far.

The heat went out right after the snow storm. So, my house dropped to 30 degrees, and I had to wait two days in the cold for somebody to come.

You will wait at least 3-4 days to have your AC or your Fridge fixed! I'm curious how most people in Florida can wait that long??

Over the years, they've saved me a lot by covering several repairs and even replacing a microwave, which made it a cost-effective solution

They've done a good job like the previous one. I suppose the prices have gone up, and I know the deductible has gone up over the years.

But at the time, the deduction was really low and the price was not that bad, so I sucked it up. I don’t like that the cost is high now.

Later, when my hot water tank began to leak, the repair was efficient, though the $200 deductible felt a bit steep for replacing just a $10 part.

They tried to make me wait 2 weeks for a tech to come out. The flat deductible rate is $200, previous warranty companies is have seen around $50.

The actual service has improved. They will call you back and ask you how you feel, whether you like the work, and if you've got it done.

We are appreciating Cinch. It could be cheaper. But with that cheaper comes cheaper quality of work. So we're happy.

I paid the outrageous service fee of $200. I have called every day to have a service provider come to my home to repair the unit.

Cinch delayed coil repair for a month, offered inadequate $682 settlement, then left us displaced in hotels for 11+ days costing $3K+

They charged the deductible, only for a technician tell me that the pipe in the kitchen was clogged. I knew that, and I'm not a plumber.

Submitting a claim with Cinch was effortlessly done online using the paperwork from my house purchase.

When it comes to filing claims, I usually handle everything online because their website is simple to navigate, making the process straightforward.

The customer service explained that there’s a period of 180 days that I can follow up on the claim where I don’t have to pay another deductible.

Our Realtor recommended Cinch and we’ve ben with them since. Filing a claim was very easy and the technician was very professional and prompt.

The claim submission process was smooth, and the response was prompt. I experienced no troubles or issues afterward.

Cinch serves as an extra warranty for my home. I just dial the number that they provided and submit the claim.

The most recent claims were for the washing machine and the oven, and the same company did both. For the oven, they had to fix the starter.

Submitting a claim is an easy experience and the contractors have been very good, but I am having problems with an older heating unit.

The claims process goes well because it's all online though I like being able to call a lot better. However, the pricing is a little steep.

The approval process for the claim and the ordering of the parts has taken entirely too long. They have ordered the wrong coil twice now.

That incident motivated me to reconsider my options, as I expected problems to be addressed before reaching such a critical state.

While discussing my experiences, I would rate them highly in various aspects, offering top ratings for customer service, coverage, and pricing.

There was a time when a technician visited, assessed the situation, and informed me that the issue wasn't covered, leaving me to pay for nothing.

I like the website, and Cinch is affordable and has good coverage.

There are certain things that they said are not covered and I don't remember paying as much money out of pocket

The initial contractor didn't follow through, resulting in a delay of around eight weeks before Cinch sent an alternate who resolved it promptly.

It ended up taking four days because they had to order parts. Overall, Cinch Home Services is good. Go ahead and get a home warranty.

They will talk a good game selling you a plan but they will not responded when you need them. Check and see if you can get an agent on the phone.

I have gone years without any claims, and my coverages were changed without my consent and the services I have always had

I have very bad experience with cinch insurance , I had problem in my dry wall and they told me will covered but later they didn’t ?

I been without my air conditioner for a whole month in a hot house with three kids they keep asking when we gonna get our air fixed

It was a minor repair, and the experience was good. I called on Friday and by Monday, I had someone out.

The technicians are professional. Here's my one and only complaint: The app to start the process is very unfriendly.

Despite one disappointing incident, the customer service team has always been helpful and understanding.

I believe in letting the professionals take care of them. If my air conditioner goes down, I got people to come work on that.

They're easy to work with. If I request a certain professional that's worked on my equipment before, they always send them.

The automated system could be more user-friendly, as reaching a live representative was initially difficult.

Customer service representative refused to allow this option and made no attempts to offer alternatives.

Cinch overcharged me, and every time I called customer service, they were unable to find basic records

Cinch customer service promised a supervisor call at 930am, I even got an email appointment reminder.

Other than the plumber being delayed, there were no real issues. They were properly professional and understanding of the issue.

The contractors are very nice, especially with the plumbers who came over here. They are awesome and I even asked them for a card.

So far, so good. Recently, right after the ice storm, I had a heater pump go out in my central heat and air unit. The tech did great.

I'm very pleased with it. The person came out the same day. I'm satisfied with Cinch, but I'd also like a verbal discussion with somebody on an issue.

The last technician who came out was telling me what it would cost if I just called them directly. He told me the price that I pay Cinch was worth it.

The reps were friendly and helpful. The technicians have been awesome. The guy who came to help with the heater was phenomenal and honest.

It feels like these problems are never fully resolved, only temporarily patched up - technicians are sent out repeatedly without long-lasting fixes.

They were very helpful and when I submitted a service request, the techs came out right away. The contractors were really pleasant and nice.

We also had some very poor service by electricians and plumbers who were unqualified and actually caused more damage to our house.

Well I now have no water no ice several dents and scratches from the repair man trying to repair it and I'm still waiting for a part to be approved

There was one time a tech had to order a part and come back. But for the most part, the repairs are done on the same day.

When we encountered some problems with a broken dishwasher motor and refrigerator issues impacting the freezer’s cooling efficiency, Cinch promptly

One of the key highlights for me was how self-explanatory the entire process was, and how responsive the service was in scheduling appointments

After calling, a technician reached out the next day, visited promptly, diagnosed the issue, and ordered the necessary part.

80% of the time, everything's fixed and scheduled quickly. About 20% of the time, it's a delayed response, they can't find the vendor or a solution.

But then, I managed to speak with someone from their office who promptly arranged for a technician that afternoon.

I let Jason know that and he got me some documentation today. Other than the language barriers, the interactions with technicians have been fine.

It's usually no longer than a few days. One time, it was right after the next day. I've been happy with service providers so far.

The heat went out right after the snow storm. So, my house dropped to 30 degrees, and I had to wait two days in the cold for somebody to come.

You will wait at least 3-4 days to have your AC or your Fridge fixed! I'm curious how most people in Florida can wait that long??

Over the years, they've saved me a lot by covering several repairs and even replacing a microwave, which made it a cost-effective solution

They've done a good job like the previous one. I suppose the prices have gone up, and I know the deductible has gone up over the years.

But at the time, the deduction was really low and the price was not that bad, so I sucked it up. I don’t like that the cost is high now.

Later, when my hot water tank began to leak, the repair was efficient, though the $200 deductible felt a bit steep for replacing just a $10 part.

They tried to make me wait 2 weeks for a tech to come out. The flat deductible rate is $200, previous warranty companies is have seen around $50.

The actual service has improved. They will call you back and ask you how you feel, whether you like the work, and if you've got it done.

We are appreciating Cinch. It could be cheaper. But with that cheaper comes cheaper quality of work. So we're happy.

I paid the outrageous service fee of $200. I have called every day to have a service provider come to my home to repair the unit.

Cinch delayed coil repair for a month, offered inadequate $682 settlement, then left us displaced in hotels for 11+ days costing $3K+

They charged the deductible, only for a technician tell me that the pipe in the kitchen was clogged. I knew that, and I'm not a plumber.