Cinch Home Services Reviews

I've had Cinch in 2013, before they became Cinch. They are a good organization to work with. They are a dedicated and loyal company that takes care of its customers. Try to sign up early when you're renewing. Be patient because they do good work, but sometimes, the human error comes in. But that's something that they fix when you bring it to their attention. Being patient is what ultimately working with these people are all about. They know their business. It would always be nice to get something new. But if they can repair it, that also helps me because my familiarity with the product is good. It makes me feel like I made a good purchase. And the fact that it can be repaired is also a good thing.

It's good to have a warranty on all of your things. We've had Cinch Home for 10 years as the warranty came with the house when we bought it and we just kept it. We've had pretty good experience with them but with our last claim, it was not great. When I came home from vacation about 8 PM at night, my air conditioning wasn't working. So I called Cinch and they told me that a dispatcher would call me the next day. I asked how soon would someone be out here and they said in a week. But it was 90 something degrees outside. I pay these people every month and I've never missed a payment. So that's not acceptable. If they have to get a third party out here, they should do that.

I'm working with Cinch right now. I put in a phone call Monday morning of this week for a garage door service to be done, and they told me that within 48 hours the vendor would call me back with an appointment. So, I checked with them this morning, and they had not made an appointment for me. I also heard from Cinch wanting to know if they had contacted me, and I said no. So, I contacted them just about an hour ago, and they've got me on a schedule now for Thursday. I had a claim before the most recent one that went well. The best one I had was the first problem I called in for was a icemaker not working on a GE refrigerator. That was really the best because they sent somebody from GE. The guy came in and checked it all out. Then he found out also the refrigerator had another problem that he couldn't fix.

I've had Cinch Home Services since I've been in this house, which is for over 20 years. Originally, I had HMS and Cinch took over them. I spoke with a person this last time and they set up my ticket. But they still required me to pay that $200 upfront when, originally, that wasn't how it went. It was when the repairperson got there and made the assessment because sometimes it's passed on to something else if it's beyond what they can do, and you pay your $200. The deductible went up tremendously from when I first obtained the policy for the homeowner thing. The last service that I had provided the deductible was $200. Previously, it was $50. That's a big difference from what it was.

Cinch was what came along when we bought the house and we continued with them. I'm not very happy that the payment amounts have increased drastically over the years and the deductibles have gone through the roof. I used to only pay a $25 deductible and it's now $150. The monthly premium is $165 a month now from $25 a month. Also, I'm in West Des Moines, Iowa and they don't have that many contractors out here, so eventually, I have to find my own. There were a couple of times when I couldn't for the longest time. Our furnace, in minus 20-degree wind chill, broke down. I called Cinch on a Wednesday and told them that my kid, wife and dogs are freezing to death. They said they would send someone over and to get space heaters in the house so I don’t freeze the pipes out.

I had a service contract with SEARS warranty that was controlled by CINCH. I have cancelled it because it 11 service calls with long waits in between and my attorney's letter and over 6 months to finally have them agree to replace it. The only good thing was they gave me my choice of what I wanted. Take your best shot to get their warranty contract.

Sometimes the customer service has been pretty consistent and good. Other times, I had a lot of issues where I had to do a lot of following up and things were getting escalated to supervisors and things like that. Also, there may have been things happening, like post-COVID with supply chain issues. I understood all that. But there was definitely a few times where I've had some challenges.

Cinch used to be a reputable company, however our last two experiences were very poor. The first was for a hot water heater. The provider Cinch sent was not qualified to replace the water heater and did damage to our property. Specifically they were not aware of the city regulations that a permit had to be pulled and they damaged the pavers in the driveway. They (the provider) also charged additional fees that were not authorized. We paid out of pocket to have the water heater replaced by a reputable firm. The second incident was for a clothes dryer. The first service call was 27 July 2026. As of 29 September 2026, the washer is still not fixed. The first provider was out four times (also tried to charge me for the service call) and did not repair the unit. After the 4th visit, the washer shook violently and turned off. After many, many calls to Cinch a different provider was finally sent to the house where after 10 minutes he said the unit was damaged due to misuse. It was not us that damaged the unit but the first repair service sent my Cinch. Rather than replacing the unit that was damaged by the first provider, we are now waiting for parts which are not expected to arrive until October. During this whole process, Cinch did not communicate to us, we have had to continually reach out to them through Customer Service or email. At one point I asked to speak to a supervisor, which they have a whole narrative on why no supervisors are available, but they did finally set up an appointment for me to speak to a supervisor the following day. I had taken off work, but of course no supervisor called at the allotted time. The frustration level of dealing with this company is high. From reading other reviews, we are not a one off case, but the trend for this company is to choose poor service providers.

Since I've had Cinch Home Services, I've only submitted two claims, with most recently the one for the plumbing. The process was easy. I submitted the claim via a voice call, and it was fine. Cinch sent someone within a couple of days. That was appreciated, and the work got completed and everything is fine. The vendor Cinch sent out was very helpful.

So far, our experience with Cinch has been fine. Their customer service has been good. Submitting a claim has been simple, and the techs have been fantastic. For our recent claim, the tech was knowledgeable, super nice, and very careful about having to cut through our drywall. So, I really liked him.

I've had this Sears warranty coverage since I purchased my appliances in 2007. I've paid my premiums, timely for the past 19 years and only have used the warranty coverage twice. Both times, in the past the repairs were completed both timely and as promised. However, I've just had my KitchenAid refrigerator stop working on 09/01/2026. I called Cinch warranty service and an automated agent scheduled my appointment for 09/04/2026. The whirlpool repairman diagnosed the problem and had to order 3 replacement parts. Of the 3 ordered, only 2 were available, the third item has been backordered, with no available status. I've called both the Whirlpool repair company and Cinch several times since the original repair date of 09/01/2026. I can't believe this hasn't been resolved yet, what good is an extended appliance warranty if your appliance can't be fixed in a reasonable time frame.

When I have a claim, I go online and then place an order. I have to supply the models and serial number. There's a deduction that I have to pay for the order to go through. Then Cinch will call you back with the company and you set up a date. Then the company calls you. They come out and fix everything. I haven't had any issues with them.

I've been with Cinch for 10 years and it's been good. I submit claims over the phone. I'd like to be able to choose any person to come out instead of being stuck with what they have. Other than that, it's been fine.

I have been with Cinch for 5 years now and I have filed one claim with them for my ac unit. My ac unit went out doing the summer. The earliest a technician could come out was 2 weeks. Which I could understand. So, I repaired my ac unit myself and canceled the technician. On 9-16-26 I called Cinch because my washer stop working. A company reached out to me and said they will be out on 9-18-26. Friday came and went. No call no show for the company. I tried calling them on Friday and the following Monday but no answer. I called Cinch and told the rep what transpired. The Cinch rep said, he will call them. The rep came back and told me the company had a flood in the office and that's why no one came out on last Friday. I asked the rep, what that has to do with me? He tried to put me back in touch with them again. I told the rep to find another company to come out. He put me in contact with another company and told me to be sure I answer my phone and make sure you are home when the company comes. I told the Cinch rep, I took off from work on Friday. That company never came or call me on Friday. I told the rep, it sounds like you are taken they word of mines. But my washer is not working and I'm on the phone with you to get this matter resolved. I told him to make sure the company do what they suppose to do. 24 hrs later, I received one email from the company. I had to find a company on my on to have my washer repaired. I am paying for a service I can't get help, when I need help. The worst part. I tried to cancel my service with Cinch, but I can't. Now, I'm stuck with Cinch until next June. The current time we live in, people do not have money just to give away. 😡😡😡😡

I sent a claim to Cinch Home Services this year for the air condition. But the problem is there are no people you can talk to anymore. It's just the system. I know that the war is going to the AI, but I hate it. “Send the picture. Send that one. Send that one.” I hate that part. I called because the air condition was not cooling correctly and was full of water in the basement. The guys that Cinch sent came the next day. They told me that one was not covered by the insurance, so I paid separate to him. So, I told him, “But I already pay the copay. Why I need to pay that one?” He said, “No. Because that one is not covered by the insurance.” He need to unclog the drain, air condition pipe.

We bought a house, and as part of our closing agreement, the seller included a year with Cinch Home Warranty. We used the service once when the AC went out and the reps were quick to help us and get it taken care of. They called a company and the techs put a new motor in. Everything's been good since then.

I've been with Cinch Home Services as a customer for six months or less. I tried the service once and it was great. I submitted my claim over the phone. It was simple and easy. Cinch asked for the address, and I set up everything. I received a text message for one week to set the appointment. If we could get closer to the appointment, it would be an improvement. I had a problem with my HVAC in the attic, and Sears adjusted the motor speed of the blower. It was good. I told many friends about Cinch. They are the first home warranty. Others and I can deal with them because they are honest.

I like Cinch’s service. The only problem I have is, when they assign you to one vendor, and that vendor may take time to schedule you for them to come and check what the problem is. But other than that, I like their service. What I like about the service, at least, if something is damaged in my house, they take care of it, unless if it is one that is not covered according to them.

I recently left Cinch Home Services after 10 years. In the beginning, everything was okay, but over time, there was less attention to detail. If you're a new homeowner, it's a good idea to have a warranty, but I don't know if I'd recommend Cinch. The larger scale items that I hoped to keep under warranty and potentially replace under warranty have been repaired at my expense, so it doesn't make sense to keep the warranty anymore. Shop around for different opportunities.

We’ve had Cinch for many years, since we purchased a home, and it’s been good. We were able to get the referral done quickly and get our issue with our washing machine taken care of quickly. It had a leak and I called to submit the repair ticket, and it was easy. The tech was informative, nice and very professional. Everything’s working fine and back to normal. We waited a long time for the part to get there, but that was just about it. They called me when it arrived. The repair was done the same day that I put in the claim. The contractor called us to make an appointment, and then they called again to reschedule the appointment. I told them I wasn’t available and they were able to accommodate and still get it within a reasonable time.

Cinch has been excellent. I've been their customer for 11 years and their website is not bad at all. Also, there's usually no issue in submitting claims. I just don't like the fact that it went up in price, and that was about $50. But I've been having some big jobs that needed to be done. So, I can't really complain because whatever was needed to be done got done. In 2025, the system outside and down in the basement that takes care of the heat went out. It was at midwinter, when it was really cold. The job cost almost $10,000 and I only paid $1,000 for everything for the guy that Cinch sent out. Then about five to six weeks ago, I needed a new hot water heater. I had to pay the 150 deductible, then I had to pay the contractor their price. So, Cinch must have covered the heater itself. Both the technicians who came out for the HVAC and the water heater were fine and I had no problem with them. Their work was excellent, too.

We had bought a new house, and the previous owner gave us the warranty with Cinch. The air conditioning went out and needed a part replaced, and it took a few tries to find the right person who was able to come out in a good manner. But the tech was able to come out within the next day. He was friendly and did his job in a professional manner. I just let him do his thing, and if I had questions, he answered them. The work was good. The air conditioning is still operational and it’s been up for a couple of months now.

The person had Cinch when I bought the house and I just kept the warranty. It’s been seven years since I started using the service and I've had good experiences with them. Submitting the claim is easy and they take care of everything. The techs are very professional, friendly and on time, and the explanation is very clear.

Updated on 09/25/2026: It was not until I left a review here and found the CEO's email address that we got any response. It took more than 21 days to get a determination if our AC unit would be repaired or replaced. Despite repeatedly asking via voice mail and email that I be the point of contact as both the sole policy holder and the head of household, Cinch only called my husband to provide any updates. We were asked to find out own technician after Cinch was unsuccessful in providing a technician who could perform the diagnostic and documentation requested to make a determination on our case. They also requested we provide a quote for the replacement cost from our technician then proceeded to underpay for replacement by half. Cinch refuses to reimburse for the diagnostic call they both requested and used to make their determination of the claim. Due to the prolonged delay in any service work being performed, they had authorized a window AC unit up to $350 dollars, then denied they authorized it, then agreed they had authorized it and requested receipt for reimbursement, and then claimed they offered the $350 up front for the purchase of the AC. Using Cinch Home Service has cost us so much money and time to get them to perform the contracted benefits. This has been a total nightmare. I would caution every home owner from considering Cinch as any piece of mind, unless you are an arsonist. Then they might be just what you are looking for.

Submitting a claim to Cinch was easy and the customer service is straightforward. I’ve been with Cinch for two years and the techs have been nice.

I've been a customer with Cinch for about five years. Submitting a claim has been easy and good. I speak with their representative, and a technician comes in two to three days. The technicians have been good.

I started using Cinch since July and I got with them as part of the buying-the-home process. So far, I've submitted a claim with them and the process was okay. Their customer service was very good and overall, I had a 4-star experience.

My experience with Cinch has been excellent. It’s easy to submit a claim. I talk to their reps, and they help really well. The techs are nice, too, and they come out. The quality of their work has been excellent. I would recommend them.

When we bought the house, we were given a two-year warranty from Cinch and it was okay. We decided to renew it and then also add it to another house that we have. So, we have two homes with Cinch. Customer service has been great. They were very kind and helpful with all the questions and everything I needed. It was clear and good service. Submitting a claim was really easy. They sent a tech who was really good. My husband dealt with him but he told me he was okay. He explained to him everything that was needed and what he did, and everything was done right on time.

Cinch Home Services came with the purchase of my first home that I got back in August. I've submitted claims online and it was easy. I had someone come out to take care of the garage door that needed help staying closed and he was great. The garage door was also doing well. Overall, I'm satisfied. I've had whoever come out, and they've done their repairs. So, it's been quick and I appreciate how easy it is to get help if I need it.

We purchased a house in 2019, and it came with a home warranty. Cinch was under a different name at the time. They've switched their names. We kept them since then. I veered off for a little while because their prices had gotten higher. I couldn't find another company that would cover what they cover. So, I called my realtor, and she gave me their information again. I reupped with them. I've had them on and off since 2019.

My experience has been up and down. There's a web form online, and I use that. 99% of the time, it has all the settings I do. If it doesn't, I pick what's closest, and when I talk to the tech, let them know what's wrong. Things get resolved, and the people that come out and do stuff for Cinch Home Services do decent work. I've used Cinch a few times, and every once in a while you get that guy who just wants to go there, take the money from Cinch, and leave. Sometimes the quality of the techs are questionable. Other than that, Cinch did their part in trying to get somebody back out there again, which was good, and they didn't charge me extra for the service call, which was also good for getting somebody else out there after the first guy failed. That might just be the luck of the draw. So, if they know that that tech doesn't do a good job, hopefully, they do not send him out to any more calls.

My experience working with Cinch was good. Whatever I had going on, I filed a report. They took it in and set up an appointment. They came out and took care of it. They came out and repaired my heating unit one time. I had just bought the house, and it hadn't become cold yet. So, when they did the inspection, they inspected the air, but they didn't inspect the heat. So, when it turned cold in the end part of November, and when we did go to try to turn the heat on, the heat did not come on. They came in and said something about the thermostat in the attic. And then my Google Nest wasn't working right, and I got a new Google Nest thermostat in the hallway too. Cinch is a good company. I would recommend them.

⭐ 1/5

Cinch paid to “replace it” was 1/3 of what it actually cost to replace it. Plus, the $250 deductible and all those months paying this company. It would have been more affordable to put that $70 aside each month and save up for a new system rather than hand it to Cinch. Lesson learned and we would never recommend this company to anyone. I also plan to call our realtor and advise him to advertise a different company.

I have maintained a Sears Home Warranty via Cinch plan for approximately 8 to 10 years and currently pay about $59 per month for coverage. I have consistently made these payments with the expectation that covered appliance repairs would be completed within a reasonable timeframe.

I'm calling my lawyer to fight this one. When I booked a service request to fix my air conditioning system (when here in Texas temperatures are in 100 F), they booked with local providers that were not available until a week from that day. I called to look for another provider that can come sooner. The one they booked did not respond nor confirm with me nor with Cinch. I found a professional, licensed and well recognized company that went to my house the same day. When I tried to submit the invoice from this provider for reimbursement, Cinch just claimed that that was not approved by the company, so they declined to reimburse. I won't do any more business with this company. They do not care about you even if you are cooking in your own home for having a non-working A/C.

It has been three years since we've been with Cinch Home Services. We like the simplicity of the process. Also, they have not quibbled about anything that we brought up. We'll stay with them because they're very reliable. Submitting a repair request is quite advanced. I was able to work with the service provider, which was great. They followed up, and did a good job. We've had some bad technicians in the past, but Cinch has taken care of that situation fast. We haven't had issues in the last three services. That's over a year and a half now. The service people seems to upgrade over the last few years. Cinch got better people working for them for servicing appliances, and that's a plus because that's going to simplify getting whatever you have fixed.

The property manager bought the warranty with Cinch for me when I bought the house and the hardest thing has been contacting them when I have questions. I had questions about the people doing work on my air conditioner, and I wasn't able to get in touch with anyone to ask about that. The contractors I've worked with have not been great but not bad either. I have recommended Cinch because it saved me a lot of money. The full price of getting my air conditioning fixed would have been much higher than what I paid for my copay. The coverage price is a little high but it's still worth it.